2017 Public Service Employee Survey Results for Courts Administration Service by Question 111. In which province or territory do you work?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 47 5 13 3 0 0 79 16 238
2017 Ontario (excluding National Capital Region) 35 33 2 24 7 0 0 68 30 50
2017 Quebec (excluding National Capital Region) 23 44 11 11 10 0 0 67 22 27
2017 British Columbia 28 41 0 13 18 0 0 69 31 22
2014 National Capital Region 21 45 7 20 7 0 0 67 27 284
2014 Ontario (excluding National Capital Region) 30 33 6 13 17 0 0 64 30 67
2014 Quebec (excluding National Capital Region) 29 35 10 15 11 0 0 64 26 21
2014 British Columbia 22 41 4 32 0 0 0 63 32 23

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 67 25 3 2 2 0 1 93 4 236
2017 Ontario (excluding National Capital Region) 80 12 2 6 0 0 0 92 6 50
2017 Quebec (excluding National Capital Region) 45 51 4 0 0 0 0 96 0 27
2017 British Columbia 81 19 0 0 0 0 0 100 0 22
2014 National Capital Region 54 31 9 4 1 1 1 86 5 284
2014 Ontario (excluding National Capital Region) 79 14 3 0 3 0 2 94 3 67
2014 Quebec (excluding National Capital Region) 33 54 4 0 5 0 4 90 6 21
2014 British Columbia 74 26 0 0 0 0 0 100 0 23

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 32 9 8 1 0 0 81 10 238
2017 Ontario (excluding National Capital Region) 72 22 4 0 0 0 2 96 0 50
2017 Quebec (excluding National Capital Region) 23 52 12 10 4 0 0 75 14 27
2017 British Columbia 87 9 0 0 0 0 5 100 0 22
2014 National Capital Region 46 29 8 11 4 0 1 76 15 284
2014 Ontario (excluding National Capital Region) 82 15 1 0 0 0 2 99 0 67
2014 Quebec (excluding National Capital Region) 52 35 5 9 0 0 0 86 9 21
2014 British Columbia 80 16 3 0 0 0 0 97 0 23

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 38 9 8 4 0 0 79 12 238
2017 Ontario (excluding National Capital Region) 44 34 6 11 4 0 0 78 16 50
2017 Quebec (excluding National Capital Region) 26 37 14 11 11 0 0 63 22 27
2017 British Columbia 54 42 0 5 0 0 0 95 5 22
2014 National Capital Region 38 39 8 11 3 0 0 77 15 281
2014 Ontario (excluding National Capital Region) 50 29 4 9 8 0 0 79 17 67
2014 Quebec (excluding National Capital Region) 42 35 4 20 0 0 0 77 20 21
2014 British Columbia 47 48 4 0 0 0 0 96 0 23

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 37 14 12 9 0 0 65 21 238
2017 Ontario (excluding National Capital Region) 38 32 11 17 2 0 0 70 20 50
2017 Quebec (excluding National Capital Region) 34 35 18 8 4 0 0 70 12 27
2017 British Columbia 22 46 5 24 4 0 0 68 28 22
2014 National Capital Region 16 28 19 21 16 0 0 44 37 283
2014 Ontario (excluding National Capital Region) 17 40 18 18 7 0 0 57 25 67
2014 Quebec (excluding National Capital Region) 5 52 21 4 14 0 4 60 19 21
2014 British Columbia 27 26 13 20 14 0 0 53 34 23

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 38 11 5 5 0 0 79 10 238
2017 Ontario (excluding National Capital Region) 32 45 14 4 4 0 0 77 9 50
2017 Quebec (excluding National Capital Region) 30 36 12 15 4 4 0 68 19 27
2017 British Columbia 21 38 14 27 0 0 0 59 27 22
2014 National Capital Region 36 40 13 6 4 0 0 77 10 284
2014 Ontario (excluding National Capital Region) 36 33 17 3 9 2 2 70 12 67
2014 Quebec (excluding National Capital Region) 33 38 24 5 0 0 0 70 5 21
2014 British Columbia 34 33 21 9 3 0 0 67 12 23

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 42 7 4 2 0 0 87 6 236
2017 Ontario (excluding National Capital Region) 40 39 8 11 2 0 0 79 13 50
2017 Quebec (excluding National Capital Region) 33 40 16 7 4 0 0 73 11 27
2017 British Columbia 25 53 0 22 0 0 0 78 22 22
2014 National Capital Region 41 41 7 5 5 0 0 83 10 284
2014 Ontario (excluding National Capital Region) 43 32 10 9 5 2 0 76 14 67
2014 Quebec (excluding National Capital Region) 40 31 19 5 0 0 4 75 5 21
2014 British Columbia 38 38 21 0 3 0 0 76 3 23

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 43 8 6 2 0 0 84 8 237
2017 Ontario (excluding National Capital Region) 42 32 8 14 5 0 0 74 18 50
2017 Quebec (excluding National Capital Region) 22 63 4 4 8 0 0 85 11 27
2017 British Columbia 48 48 0 5 0 0 0 95 5 21
2014 National Capital Region 32 45 15 6 2 0 0 77 7 284
2014 Ontario (excluding National Capital Region) 32 36 12 15 3 2 0 69 19 67
2014 Quebec (excluding National Capital Region) 18 61 5 11 5 0 0 79 16 21
2014 British Columbia 40 25 25 0 3 6 0 70 3 23

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 33 12 9 4 1 1 74 14 238
2017 Ontario (excluding National Capital Region) 43 23 17 8 9 0 0 66 17 50
2017 Quebec (excluding National Capital Region) 22 48 15 11 4 0 0 70 15 27
2017 British Columbia 59 41 0 0 0 0 0 100 0 22
2014 National Capital Region 24 33 24 9 7 1 2 59 17 284
2014 Ontario (excluding National Capital Region) 41 32 9 9 6 2 2 75 15 67
2014 Quebec (excluding National Capital Region) 9 33 34 9 5 0 9 47 16 21
2014 British Columbia 52 18 16 5 4 6 0 74 10 23

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 22 14 8 14 2 14 58 25 238
2017 Ontario (excluding National Capital Region) 37 24 6 18 7 0 8 66 27 50
2017 Quebec (excluding National Capital Region) 30 36 15 7 0 0 11 74 8 27
2017 British Columbia 49 28 4 10 0 0 9 85 11 22
2014 National Capital Region 19 25 11 12 10 1 21 57 29 283
2014 Ontario (excluding National Capital Region) 39 16 12 9 13 5 6 62 24 66
2014 Quebec (excluding National Capital Region) 39 21 8 5 10 0 18 73 18 21
2014 British Columbia 56 13 4 16 0 6 5 78 17 23

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 51 9 4 4 0 0 83 8 237
2017 Ontario (excluding National Capital Region) 31 47 16 2 5 0 0 78 7 50
2017 Quebec (excluding National Capital Region) 23 43 19 11 4 0 0 66 15 27
2017 British Columbia 8 64 14 13 0 0 0 73 13 22
2014 National Capital Region 23 47 16 9 5 0 0 70 14 284
2014 Ontario (excluding National Capital Region) 44 26 11 14 6 0 0 70 20 67
2014 Quebec (excluding National Capital Region) 14 67 19 0 0 0 0 81 0 21
2014 British Columbia 26 57 9 3 4 0 0 83 8 23

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 36 18 9 8 1 0 64 17 238
2017 Ontario (excluding National Capital Region) 26 35 12 19 9 0 0 61 28 50
2017 Quebec (excluding National Capital Region) 30 30 18 15 7 0 0 60 22 27
2017 British Columbia 8 59 13 19 0 0 0 67 19 22
2014 National Capital Region 20 35 16 16 12 0 0 55 29 283
2014 Ontario (excluding National Capital Region) 31 30 13 12 14 0 0 61 26 67
2014 Quebec (excluding National Capital Region) 14 44 10 21 10 0 0 59 31 21
2014 British Columbia 35 32 3 18 12 0 0 67 30 23

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 42 16 5 4 0 0 75 9 238
2017 Ontario (excluding National Capital Region) 35 36 10 15 2 0 2 72 17 50
2017 Quebec (excluding National Capital Region) 23 33 29 11 4 0 0 56 15 27
2017 British Columbia 31 55 5 9 0 0 0 86 9 22

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 47 41 7 3 2 0 0 88 5 238
2017 Ontario (excluding National Capital Region) 46 40 8 4 2 0 0 85 7 50
2017 Quebec (excluding National Capital Region) 27 51 7 7 4 0 4 81 12 27
2017 British Columbia 35 60 5 0 0 0 0 95 0 22
2014 National Capital Region 37 38 14 7 3 0 0 76 10 284
2014 Ontario (excluding National Capital Region) 47 32 11 2 5 3 2 83 6 67
2014 Quebec (excluding National Capital Region) 35 33 17 11 5 0 0 68 16 21
2014 British Columbia 47 40 13 0 0 0 0 87 0 23

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 35 13 10 9 0 0 68 19 238
2017 Ontario (excluding National Capital Region) 28 34 18 8 13 0 0 61 21 50
2017 Quebec (excluding National Capital Region) 23 43 11 15 7 0 0 66 22 27
2017 British Columbia 27 59 14 0 0 0 0 86 0 22

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 33 5 2 3 0 0 90 5 237
2017 Ontario (excluding National Capital Region) 71 19 5 2 2 0 0 90 4 50
2017 Quebec (excluding National Capital Region) 40 45 15 0 0 0 0 85 0 27
2017 British Columbia 44 47 9 0 0 0 0 91 0 22
2014 National Capital Region 61 28 8 2 1 0 0 89 3 284
2014 Ontario (excluding National Capital Region) 69 21 3 2 3 0 2 92 5 67
2014 Quebec (excluding National Capital Region) 52 48 0 0 0 0 0 100 0 21
2014 British Columbia 64 24 12 0 0 0 0 88 0 23

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 38 14 9 6 1 0 71 15 237
2017 Ontario (excluding National Capital Region) 25 37 17 12 9 0 0 62 21 50
2017 Quebec (excluding National Capital Region) 12 40 26 15 7 0 0 52 22 27
2017 British Columbia 29 62 0 5 4 0 0 91 9 22
2014 National Capital Region 17 34 21 15 12 0 0 51 28 284
2014 Ontario (excluding National Capital Region) 21 41 16 9 10 2 0 63 20 67
2014 Quebec (excluding National Capital Region) 0 42 14 26 18 0 0 42 44 21
2014 British Columbia 26 43 3 12 9 6 0 74 23 23

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 30 12 12 7 1 1 69 19 237
2017 Ontario (excluding National Capital Region) 33 30 22 6 9 0 0 63 15 50
2017 Quebec (excluding National Capital Region) 11 44 19 19 7 0 0 55 26 27
2017 British Columbia 39 38 10 13 0 0 0 77 13 22
2014 National Capital Region 25 33 16 13 10 0 1 60 24 284
2014 Ontario (excluding National Capital Region) 29 32 21 12 6 0 0 61 18 67
2014 Quebec (excluding National Capital Region) 0 35 25 25 16 0 0 35 40 21
2014 British Columbia 39 27 16 4 8 6 0 71 13 23

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 41 14 8 5 1 1 73 13 237
2017 Ontario (excluding National Capital Region) 40 29 18 6 7 0 0 69 13 50
2017 Quebec (excluding National Capital Region) 19 44 19 15 4 0 0 63 18 27
2017 British Columbia 40 45 10 5 0 0 0 85 5 22
2014 National Capital Region 21 34 21 14 9 0 0 56 24 284
2014 Ontario (excluding National Capital Region) 31 39 14 10 6 0 0 70 17 67
2014 Quebec (excluding National Capital Region) 5 37 24 34 0 0 0 42 34 21
2014 British Columbia 35 45 12 3 4 0 0 80 8 23

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 43 8 4 3 0 1 85 7 236
2017 Ontario (excluding National Capital Region) 48 43 5 4 0 0 0 91 4 50
2017 Quebec (excluding National Capital Region) 34 48 7 7 4 0 0 82 11 27
2017 British Columbia 26 61 9 4 0 0 0 87 4 22
2014 National Capital Region 33 46 9 9 3 0 0 79 12 284
2014 Ontario (excluding National Capital Region) 48 32 12 5 2 0 2 82 6 67
2014 Quebec (excluding National Capital Region) 28 53 19 0 0 0 0 81 0 21
2014 British Columbia 35 48 9 3 4 0 0 83 8 23

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 35 18 8 5 1 1 68 14 237
2017 Ontario (excluding National Capital Region) 52 28 14 0 4 0 2 82 4 50
2017 Quebec (excluding National Capital Region) 41 41 12 4 3 0 0 82 7 27
2017 British Columbia 42 48 9 0 0 0 0 91 0 22
2014 National Capital Region 34 32 19 7 7 0 0 66 15 283
2014 Ontario (excluding National Capital Region) 48 33 12 6 0 0 0 82 6 67
2014 Quebec (excluding National Capital Region) 27 30 29 9 5 0 0 57 14 21
2014 British Columbia 36 33 26 0 0 0 4 73 0 23

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 12 20 33 19 10 1 5 31 35 237
2017 Ontario (excluding National Capital Region) 10 9 36 24 10 4 6 38 22 50
2017 Quebec (excluding National Capital Region) 4 16 27 30 16 4 4 50 21 26
2017 British Columbia 5 22 41 24 5 0 4 30 27 22
2014 National Capital Region 14 23 35 16 7 1 5 24 39 283
2014 Ontario (excluding National Capital Region) 9 8 37 21 18 2 6 42 18 67
2014 Quebec (excluding National Capital Region) 0 42 40 10 4 4 0 15 44 21
2014 British Columbia 0 23 46 12 10 4 5 24 25 23

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 11 19 29 16 14 4 8 34 34 237
2017 Ontario (excluding National Capital Region) 11 17 25 27 14 4 2 44 30 49
2017 Quebec (excluding National Capital Region) 14 11 40 22 4 4 4 29 28 27
2017 British Columbia 0 28 31 28 10 0 4 39 29 22
2014 National Capital Region 16 22 29 15 7 4 7 25 43 282
2014 Ontario (excluding National Capital Region) 5 8 22 28 21 8 9 59 15 67
2014 Quebec (excluding National Capital Region) 15 29 33 20 0 4 0 20 46 21
2014 British Columbia 8 27 25 21 10 4 5 34 38 23

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 16 23 24 18 2 10 47 28 237
2017 Ontario (excluding National Capital Region) 4 15 29 26 15 0 11 45 22 49
2017 Quebec (excluding National Capital Region) 19 31 19 12 12 4 3 25 54 26
2017 British Columbia 4 40 42 5 5 0 4 10 46 22
2014 National Capital Region 18 21 23 20 7 4 7 30 44 282
2014 Ontario (excluding National Capital Region) 8 10 25 23 24 2 7 53 20 67
2014 Quebec (excluding National Capital Region) 9 33 25 16 4 9 5 23 48 21
2014 British Columbia 7 44 16 9 19 0 5 29 54 23

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 7 10 31 27 17 0 8 48 18 236
2017 Ontario (excluding National Capital Region) 5 8 28 31 26 0 2 59 13 49
2017 Quebec (excluding National Capital Region) 11 4 23 35 19 4 4 58 16 26
2017 British Columbia 0 25 32 35 5 0 4 41 26 21
2014 National Capital Region 11 14 29 32 9 1 3 44 26 282
2014 Ontario (excluding National Capital Region) 3 12 22 23 31 2 8 60 16 65
2014 Quebec (excluding National Capital Region) 9 24 25 30 5 8 0 38 35 21
2014 British Columbia 0 18 29 24 20 4 5 48 19 23

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 18 32 22 11 11 2 5 23 53 237
2017 Ontario (excluding National Capital Region) 16 10 31 19 20 0 4 41 27 49
2017 Quebec (excluding National Capital Region) 23 30 27 4 11 0 4 16 56 26
2017 British Columbia 26 33 28 5 4 0 4 9 61 22
2014 National Capital Region 27 25 22 14 4 1 6 20 56 282
2014 Ontario (excluding National Capital Region) 17 20 22 15 21 2 3 38 39 67
2014 Quebec (excluding National Capital Region) 30 28 21 9 0 4 9 10 66 21
2014 British Columbia 33 22 17 13 10 0 5 25 58 23

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 15 20 27 14 14 4 6 31 39 235
2017 Ontario (excluding National Capital Region) 12 6 20 29 21 6 4 57 21 49
2017 Quebec (excluding National Capital Region) 22 22 26 11 4 7 7 18 52 27
2017 British Columbia 17 23 28 14 13 0 4 29 42 22
2014 National Capital Region 12 20 27 19 8 1 12 32 36 283
2014 Ontario (excluding National Capital Region) 2 9 19 30 27 5 9 66 12 67
2014 Quebec (excluding National Capital Region) 44 30 20 0 0 0 6 0 79 20
2014 British Columbia 13 22 39 11 4 11 0 18 39 23

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 11 16 28 19 17 2 6 39 30 237
2017 Ontario (excluding National Capital Region) 6 16 20 20 25 4 9 52 26 49
2017 Quebec (excluding National Capital Region) 23 27 35 7 4 4 0 11 52 26
2017 British Columbia 12 23 46 10 5 0 4 15 37 22
2014 National Capital Region 13 24 28 15 5 6 9 24 43 282
2014 Ontario (excluding National Capital Region) 12 9 30 19 21 2 6 44 23 67
2014 Quebec (excluding National Capital Region) 9 47 26 13 5 0 0 18 56 21
2014 British Columbia 16 22 44 5 9 0 5 14 40 23
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 27 7 6 2 0 2 84 9 237
2017 Ontario (excluding National Capital Region) 77 8 11 0 0 0 4 89 0 50
2017 Quebec (excluding National Capital Region) 38 48 8 7 0 0 0 85 7 27
2017 British Columbia 86 10 0 0 0 0 5 100 0 22
2014 National Capital Region 52 27 8 9 2 0 2 81 11 284
2014 Ontario (excluding National Capital Region) 81 6 3 2 0 0 8 95 2 66
2014 Quebec (excluding National Capital Region) 61 34 5 0 0 0 0 95 0 21
2014 British Columbia 72 4 0 8 0 0 15 91 9 23

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 26 20 11 9 6 8 53 23 236
2017 Ontario (excluding National Capital Region) 22 35 16 17 9 0 2 58 26 50
2017 Quebec (excluding National Capital Region) 0 15 32 26 22 0 4 16 50 27
2017 British Columbia 26 47 5 18 4 0 0 74 22 22
2014 National Capital Region 17 29 22 11 13 5 4 50 26 283
2014 Ontario (excluding National Capital Region) 31 20 15 18 11 3 3 53 30 67
2014 Quebec (excluding National Capital Region) 22 4 31 10 34 0 0 25 44 21
2014 British Columbia 27 40 8 12 8 0 6 71 21 23

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 34 10 6 8 1 1 76 14 237
2017 Ontario (excluding National Capital Region) 26 40 8 16 9 0 2 66 25 50
2017 Quebec (excluding National Capital Region) 27 36 15 11 11 0 0 63 22 27
2017 British Columbia 50 37 5 4 5 0 0 87 8 22
2014 National Capital Region 34 32 8 10 11 3 1 69 22 284
2014 Ontario (excluding National Capital Region) 41 18 15 11 12 2 2 61 24 67
2014 Quebec (excluding National Capital Region) 27 48 5 10 10 0 0 75 20 21
2014 British Columbia 44 36 0 4 15 0 0 80 20 23

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 32 12 8 10 1 2 68 19 237
2017 Ontario (excluding National Capital Region) 24 37 11 14 13 0 2 61 27 50
2017 Quebec (excluding National Capital Region) 11 41 18 23 7 0 0 52 30 27
2017 British Columbia 22 51 5 13 0 5 4 80 14 22
2014 National Capital Region 26 33 17 13 7 1 3 61 21 282
2014 Ontario (excluding National Capital Region) 28 30 15 21 5 0 2 59 26 67
2014 Quebec (excluding National Capital Region) 22 24 30 9 15 0 0 46 24 21
2014 British Columbia 35 22 16 17 3 6 0 61 21 23

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 29 13 11 6 10 3 65 20 237
2017 Ontario (excluding National Capital Region) 28 32 4 13 15 6 2 65 30 50
2017 Quebec (excluding National Capital Region) 19 43 11 4 15 8 0 67 20 27
2017 British Columbia 27 42 18 5 4 5 0 72 9 22
2014 National Capital Region 26 27 15 13 9 8 3 59 24 282
2014 Ontario (excluding National Capital Region) 28 23 13 8 17 7 4 57 28 67
2014 Quebec (excluding National Capital Region) 18 31 19 14 14 4 0 51 29 21
2014 British Columbia 35 27 20 9 3 6 0 66 13 23

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 19 16 16 16 20 4 37 42 237
2017 Ontario (excluding National Capital Region) 8 18 15 26 17 12 4 31 51 50
2017 Quebec (excluding National Capital Region) 0 7 26 36 19 8 4 8 63 27
2017 British Columbia 4 24 13 23 19 13 4 34 51 22
2014 National Capital Region 13 18 17 16 19 11 4 38 42 281
2014 Ontario (excluding National Capital Region) 18 11 15 18 25 9 3 33 49 67
2014 Quebec (excluding National Capital Region) 5 11 20 26 34 4 0 17 62 21
2014 British Columbia 13 22 21 17 12 15 0 42 34 23

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 42 8 7 3 1 1 82 10 238
2017 Ontario (excluding National Capital Region) 29 40 9 11 7 2 2 72 18 50
2017 Quebec (excluding National Capital Region) 8 51 19 11 11 0 0 59 22 27
2017 British Columbia 31 52 17 0 0 0 0 83 0 22
2014 National Capital Region 36 37 14 8 5 0 0 73 13 282
2014 Ontario (excluding National Capital Region) 32 37 14 10 6 0 0 69 17 67
2014 Quebec (excluding National Capital Region) 14 42 10 14 20 0 0 56 34 21
2014 British Columbia 36 43 4 16 0 0 0 79 16 23
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 35 14 6 7 1 3 73 13 237
2017 Ontario (excluding National Capital Region) 39 21 14 17 9 0 0 60 26 50
2017 Quebec (excluding National Capital Region) 34 39 11 11 4 0 0 74 15 27
2017 British Columbia 38 47 0 14 0 0 0 86 14 22
2014 National Capital Region 25 35 15 13 10 0 2 61 23 284
2014 Ontario (excluding National Capital Region) 39 25 9 16 8 1 1 66 25 67
2014 Quebec (excluding National Capital Region) 23 43 30 4 0 0 0 67 4 21
2014 British Columbia 35 36 11 8 11 0 0 70 19 23

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 26 12 3 6 2 2 78 9 237
2017 Ontario (excluding National Capital Region) 42 18 21 14 5 0 0 60 19 50
2017 Quebec (excluding National Capital Region) 34 36 7 11 7 4 0 73 19 27
2017 British Columbia 36 46 5 14 0 0 0 82 14 22
2014 National Capital Region 27 36 14 9 8 2 3 67 18 284
2014 Ontario (excluding National Capital Region) 46 18 20 7 5 2 3 67 13 67
2014 Quebec (excluding National Capital Region) 42 38 4 15 0 0 0 81 15 21
2014 British Columbia 41 31 4 8 11 0 5 76 20 23

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 28 12 6 5 1 2 78 10 237
2017 Ontario (excluding National Capital Region) 38 24 19 10 9 0 0 62 19 50
2017 Quebec (excluding National Capital Region) 39 34 11 8 8 0 0 73 16 26
2017 British Columbia 48 43 0 9 0 0 0 91 9 22
2014 National Capital Region 26 36 15 12 9 0 2 64 21 283
2014 Ontario (excluding National Capital Region) 42 21 15 12 8 0 1 64 20 66
2014 Quebec (excluding National Capital Region) 28 44 11 18 0 0 0 72 18 21
2014 British Columbia 35 40 0 11 8 0 6 80 20 23

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 79 13 2 2 1 0 2 94 3 237
2017 Ontario (excluding National Capital Region) 82 14 4 0 0 0 0 96 0 50
2017 Quebec (excluding National Capital Region) 81 19 0 0 0 0 0 100 0 27
2017 British Columbia 85 10 5 0 0 0 0 95 0 22
2014 National Capital Region 71 20 4 2 2 0 1 91 4 284
2014 Ontario (excluding National Capital Region) 85 8 6 0 0 0 2 94 0 67
2014 Quebec (excluding National Capital Region) 85 15 0 0 0 0 0 100 0 21
2014 British Columbia 83 9 3 0 0 0 4 96 0 23

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 22 8 7 7 4 5 75 16 237
2017 Ontario (excluding National Capital Region) 38 22 15 8 11 2 4 64 20 50
2017 Quebec (excluding National Capital Region) 37 22 15 15 0 0 11 66 17 27
2017 British Columbia 81 19 0 0 0 0 0 100 0 22
2014 National Capital Region 30 26 16 7 7 6 8 65 16 283
2014 Ontario (excluding National Capital Region) 49 15 14 5 9 3 5 70 15 67
2014 Quebec (excluding National Capital Region) 24 23 15 10 14 4 9 55 28 21
2014 British Columbia 56 33 0 0 3 8 0 96 4 23

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 23 7 8 6 1 1 79 14 237
2017 Ontario (excluding National Capital Region) 43 21 15 13 9 0 0 64 21 50
2017 Quebec (excluding National Capital Region) 59 22 0 11 7 0 0 81 19 27
2017 British Columbia 64 26 5 5 0 0 0 90 5 22

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 24 13 2 4 3 1 80 7 236
2017 Ontario (excluding National Capital Region) 51 17 17 6 9 0 0 68 15 50
2017 Quebec (excluding National Capital Region) 47 31 11 0 11 0 0 78 11 27
2017 British Columbia 59 27 9 5 0 0 0 86 5 22

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 29 9 3 7 1 1 81 10 237
2017 Ontario (excluding National Capital Region) 41 31 9 10 9 0 0 72 19 50
2017 Quebec (excluding National Capital Region) 48 30 4 11 7 0 0 78 19 27
2017 British Columbia 63 23 5 9 0 0 0 86 9 22
2014 National Capital Region 31 34 17 10 7 0 1 65 17 283
2014 Ontario (excluding National Capital Region) 52 15 12 10 9 0 2 68 19 67
2014 Quebec (excluding National Capital Region) 46 35 14 5 0 0 0 81 5 21
2014 British Columbia 57 24 3 8 4 3 0 84 13 23
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 46 13 5 4 5 5 77 9 62
2014 National Capital Region 23 37 17 9 4 4 7 67 15 70
2014 Ontario (excluding National Capital Region) 63 18 0 19 0 0 0 81 19 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 39 15 6 5 6 1 73 11 237
2017 Ontario (excluding National Capital Region) 35 18 19 11 11 4 2 56 24 50
2017 Quebec (excluding National Capital Region) 15 33 18 11 15 7 0 52 28 27
2017 British Columbia 19 23 19 35 0 5 0 44 37 22
2014 National Capital Region 18 32 21 10 7 11 0 57 19 282
2014 Ontario (excluding National Capital Region) 28 30 17 13 8 5 0 60 22 67
2014 Quebec (excluding National Capital Region) 13 43 30 0 5 9 0 62 6 21
2014 British Columbia 22 18 12 31 11 6 0 43 44 23

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 31 19 10 10 3 1 59 21 236
2017 Ontario (excluding National Capital Region) 26 21 19 20 11 2 2 49 32 50
2017 Quebec (excluding National Capital Region) 8 33 33 19 7 0 0 40 26 27
2017 British Columbia 19 18 19 32 12 0 0 36 45 22
2014 National Capital Region 14 30 27 13 13 3 0 45 27 282
2014 Ontario (excluding National Capital Region) 22 25 23 12 14 3 2 50 27 67
2014 Quebec (excluding National Capital Region) 11 25 40 19 5 0 0 36 24 21
2014 British Columbia 24 27 3 36 11 0 0 50 46 23

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 18 27 20 14 11 8 1 50 28 237
2017 Ontario (excluding National Capital Region) 18 30 16 16 13 6 2 51 31 50
2017 Quebec (excluding National Capital Region) 8 15 47 11 15 4 0 24 27 27
2017 British Columbia 13 23 14 28 22 0 0 36 49 22
2014 National Capital Region 9 21 29 19 15 7 0 33 37 282
2014 Ontario (excluding National Capital Region) 19 26 25 15 11 5 0 47 27 67
2014 Quebec (excluding National Capital Region) 8 13 41 26 9 4 0 21 36 21
2014 British Columbia 18 18 12 22 19 11 0 40 47 23

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 28 17 12 12 7 1 55 27 237
2017 Ontario (excluding National Capital Region) 27 19 16 14 15 7 2 50 32 50
2017 Quebec (excluding National Capital Region) 8 38 29 7 15 4 0 47 23 27
2017 British Columbia 18 33 14 22 12 0 0 51 35 22
2014 National Capital Region 11 31 27 13 13 5 0 45 27 281
2014 Ontario (excluding National Capital Region) 22 24 24 12 11 8 0 50 25 67
2014 Quebec (excluding National Capital Region) 16 15 26 19 5 18 0 39 30 21
2014 British Columbia 18 19 17 26 11 9 0 41 40 23

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 31 16 13 15 5 1 53 30 237
2017 Ontario (excluding National Capital Region) 18 24 17 20 17 2 2 43 39 49
2017 Quebec (excluding National Capital Region) 4 30 36 7 19 4 0 35 27 27
2017 British Columbia 19 28 5 31 13 5 0 48 47 22
2014 National Capital Region 9 29 24 18 18 3 0 39 37 281
2014 Ontario (excluding National Capital Region) 17 31 22 16 14 0 0 48 30 67
2014 Quebec (excluding National Capital Region) 8 33 30 24 5 0 0 41 30 21
2014 British Columbia 22 18 9 25 12 14 0 46 43 23
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 40 16 9 5 3 1 70 14 237
2017 Ontario (excluding National Capital Region) 29 34 19 12 2 1 2 66 15 50
2017 Quebec (excluding National Capital Region) 7 49 17 15 11 0 0 57 26 27
2017 British Columbia 19 42 18 18 4 0 0 60 22 22
2014 National Capital Region 16 39 29 7 7 2 1 56 15 282
2014 Ontario (excluding National Capital Region) 28 36 28 5 3 0 0 64 8 67
2014 Quebec (excluding National Capital Region) 13 23 33 20 5 5 0 38 27 21
2014 British Columbia 27 27 13 20 7 6 0 57 29 23

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 37 12 2 3 5 0 82 5 234
2017 Ontario (excluding National Capital Region) 42 33 10 9 3 1 2 78 12 49
2017 Quebec (excluding National Capital Region) 8 42 39 4 4 4 0 51 8 27
2017 British Columbia 48 42 0 10 0 0 0 90 10 22
2014 National Capital Region 27 45 13 4 2 7 1 79 7 283
2014 Ontario (excluding National Capital Region) 32 43 15 2 2 2 5 80 3 67
2014 Quebec (excluding National Capital Region) 14 42 26 9 0 9 0 62 10 21
2014 British Columbia 52 39 0 0 3 6 0 97 3 23

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 35 13 9 2 6 1 74 11 235
2017 Ontario (excluding National Capital Region) 47 23 9 6 11 2 2 73 17 50
2017 Quebec (excluding National Capital Region) 22 41 15 15 4 3 0 65 19 27
2017 British Columbia 49 38 5 9 0 0 0 87 9 22
2014 National Capital Region 29 33 18 8 7 5 1 65 16 282
2014 Ontario (excluding National Capital Region) 36 28 20 8 3 4 2 68 12 67
2014 Quebec (excluding National Capital Region) 22 59 10 9 0 0 0 80 9 21
2014 British Columbia 48 41 8 0 3 0 0 89 3 23

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 29 24 9 9 8 2 53 20 236
2017 Ontario (excluding National Capital Region) 32 22 18 10 8 8 2 60 21 50
2017 Quebec (excluding National Capital Region) 11 34 36 8 11 0 0 45 19 27
2017 British Columbia 35 19 23 14 9 0 0 54 23 22
2014 National Capital Region 16 24 27 13 12 7 2 44 27 283
2014 Ontario (excluding National Capital Region) 24 38 14 12 6 5 1 67 19 67
2014 Quebec (excluding National Capital Region) 22 26 34 13 5 0 0 47 18 21
2014 British Columbia 31 31 18 7 3 6 4 69 11 23

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 22 18 12 10 21 5 46 30 237
2017 Ontario (excluding National Capital Region) 24 23 19 10 12 10 2 53 26 50
2017 Quebec (excluding National Capital Region) 8 12 21 22 26 7 3 22 54 27
2017 British Columbia 17 41 14 24 4 0 0 58 28 22
2014 National Capital Region 13 18 22 16 16 12 3 37 38 283
2014 Ontario (excluding National Capital Region) 27 19 16 11 18 8 1 51 31 67
2014 Quebec (excluding National Capital Region) 9 18 41 14 0 5 13 33 17 21
2014 British Columbia 30 24 9 21 15 0 0 54 37 23

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 32 6 2 2 2 2 90 4 237
2017 Ontario (excluding National Capital Region) 57 21 13 0 0 0 8 85 0 50
2017 Quebec (excluding National Capital Region) 44 35 14 7 0 0 0 79 7 27
2017 British Columbia 71 24 5 0 0 0 0 95 0 22
2014 National Capital Region 45 32 12 6 3 1 2 79 9 283
2014 Ontario (excluding National Capital Region) 76 11 9 0 0 3 2 91 0 67
2014 Quebec (excluding National Capital Region) 31 50 10 0 0 5 4 89 0 21
2014 British Columbia 61 16 8 0 0 6 9 91 0 23

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 63 28 2 3 1 3 0 94 4 236
2017 Ontario (excluding National Capital Region) 71 14 6 2 2 0 4 88 5 50
2017 Quebec (excluding National Capital Region) 63 30 7 0 0 0 0 93 0 27
2017 British Columbia 91 9 0 0 0 0 0 100 0 22
2014 National Capital Region 47 29 11 5 3 4 2 81 8 281
2014 Ontario (excluding National Capital Region) 76 11 6 2 0 2 4 92 2 67
2014 Quebec (excluding National Capital Region) 55 36 0 0 0 4 5 100 0 21
2014 British Columbia 73 12 9 0 0 6 0 91 0 23

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 28 22 14 10 5 0 52 25 236
2017 Ontario (excluding National Capital Region) 26 24 21 10 17 0 2 51 28 50
2017 Quebec (excluding National Capital Region) 4 32 34 4 22 4 0 37 27 27
2017 British Columbia 36 19 13 22 9 0 0 55 31 22
2014 National Capital Region 9 14 23 21 29 3 1 24 52 282
2014 Ontario (excluding National Capital Region) 14 15 21 28 20 3 0 29 49 67
2014 Quebec (excluding National Capital Region) 0 17 35 29 14 0 5 18 46 21
2014 British Columbia 31 13 22 5 14 15 0 52 22 23

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 12 19 16 19 19 6 10 36 45 237
2017 Ontario (excluding National Capital Region) 12 18 20 18 29 0 4 31 48 50
2017 Quebec (excluding National Capital Region) 12 21 22 7 34 0 4 34 43 27
2017 British Columbia 17 29 13 14 22 0 5 48 38 22
2014 National Capital Region 8 14 19 18 33 3 5 24 56 282
2014 Ontario (excluding National Capital Region) 17 7 18 18 35 3 3 25 56 67
2014 Quebec (excluding National Capital Region) 5 10 15 23 34 0 13 17 65 21
2014 British Columbia 22 13 22 9 23 6 4 39 36 23

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 17 35 22 7 8 10 0 59 17 236
2017 Ontario (excluding National Capital Region) 16 34 26 8 13 2 2 52 22 50
2017 Quebec (excluding National Capital Region) 7 36 27 15 11 4 0 45 27 27
2017 British Columbia 32 42 0 26 0 0 0 74 26 22

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 35 15 3 4 9 0 76 8 237
2017 Ontario (excluding National Capital Region) 43 33 14 0 4 4 2 80 5 50
2017 Quebec (excluding National Capital Region) 23 36 30 7 4 0 0 59 11 27
2017 British Columbia 41 49 0 9 0 0 0 91 9 22
2014 National Capital Region 29 41 16 3 4 5 2 75 8 283
2014 Ontario (excluding National Capital Region) 47 26 18 3 5 0 1 74 8 67
2014 Quebec (excluding National Capital Region) 30 41 16 10 0 4 0 73 11 21
2014 British Columbia 48 24 17 0 8 3 0 74 8 23

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 44 11 5 3 5 0 80 9 236
2017 Ontario (excluding National Capital Region) 41 31 16 0 11 0 2 73 11 50
2017 Quebec (excluding National Capital Region) 12 58 15 7 4 4 0 73 12 27
2017 British Columbia 23 50 22 5 0 0 0 73 5 22
2014 National Capital Region 30 43 16 7 3 2 0 74 10 283
2014 Ontario (excluding National Capital Region) 44 23 20 9 3 0 1 68 12 67
2014 Quebec (excluding National Capital Region) 18 66 5 10 0 0 0 84 10 21
2014 British Columbia 48 37 8 0 8 0 0 85 8 23

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 47 37 9 3 3 0 0 84 6 236
2017 Ontario (excluding National Capital Region) 43 33 10 6 7 0 2 77 13 50
2017 Quebec (excluding National Capital Region) 27 54 4 11 4 0 0 81 15 27
2017 British Columbia 42 41 8 9 0 0 0 83 9 22
2014 National Capital Region 38 39 13 6 4 1 0 78 10 283
2014 Ontario (excluding National Capital Region) 50 30 9 4 6 0 0 80 11 67
2014 Quebec (excluding National Capital Region) 31 50 10 9 0 0 0 81 9 21
2014 British Columbia 50 26 19 0 4 0 0 76 4 23

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 26 25 12 9 2 0 54 21 237
2017 Ontario (excluding National Capital Region) 30 32 15 14 7 0 2 63 21 50
2017 Quebec (excluding National Capital Region) 8 36 31 19 4 3 0 45 23 26
2017 British Columbia 18 52 8 14 8 0 0 70 22 22
2014 National Capital Region 19 30 26 12 12 1 0 50 24 284
2014 Ontario (excluding National Capital Region) 30 25 27 9 8 0 1 56 17 67
2014 Quebec (excluding National Capital Region) 0 47 24 9 20 0 0 47 29 21
2014 British Columbia 35 33 29 0 3 0 0 68 3 23

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 34 17 11 6 1 1 65 17 237
2017 Ontario (excluding National Capital Region) 29 39 14 8 9 0 2 69 17 50
2017 Quebec (excluding National Capital Region) 8 34 41 14 4 0 0 41 18 27
2017 British Columbia 23 42 13 9 12 0 0 65 22 22
2014 National Capital Region 19 36 22 11 11 1 0 56 22 284
2014 Ontario (excluding National Capital Region) 31 26 18 13 9 0 1 59 23 67
2014 Quebec (excluding National Capital Region) 0 59 9 11 15 5 0 63 27 20
2014 British Columbia 31 37 24 0 7 0 0 68 7 23

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 23 18 13 8 7 6 55 24 237
2017 Ontario (excluding National Capital Region) 29 25 19 10 12 2 2 56 24 50
2017 Quebec (excluding National Capital Region) 19 15 30 18 15 3 0 35 34 27
2017 British Columbia 13 42 15 22 4 0 5 58 27 22
2014 National Capital Region 21 22 22 15 13 6 1 46 30 284
2014 Ontario (excluding National Capital Region) 35 15 16 13 15 3 3 52 30 67
2014 Quebec (excluding National Capital Region) 8 33 10 19 20 10 0 45 43 21
2014 British Columbia 35 33 12 12 8 0 0 68 20 23
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 National Capital Region 36 31 33 238
2017 Ontario (excluding National Capital Region) 31 23 46 50
2017 Quebec (excluding National Capital Region) 42 29 29 27
2017 British Columbia 40 27 33 22
2014 National Capital Region 35 33 32 284
2014 Ontario (excluding National Capital Region) 25 46 30 67
2014 Quebec (excluding National Capital Region) 48 19 33 21
2014 British Columbia 16 35 49 23

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 National Capital Region 18 6 43 1 31 0 82
2017 Ontario (excluding National Capital Region) 31 28 20 0 8 13 15
2017 Quebec (excluding National Capital Region) 0 10 72 9 10 0 11
2014 National Capital Region 21 13 46 6 9999 14 101
2014 Ontario (excluding National Capital Region) 19 6 50 13 9999 13 16
2014 Quebec (excluding National Capital Region) 8 11 63 11 9999 8 10
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 15 85 236
2017 Ontario (excluding National Capital Region) 34 66 49
2017 Quebec (excluding National Capital Region) 41 59 27
2014 National Capital Region 17 83 284
2014 Ontario (excluding National Capital Region) 18 82 67
2014 Quebec (excluding National Capital Region) 25 75 21
2014 British Columbia 21 79 23

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 43 37
2017 Ontario (excluding National Capital Region) 34 15
2017 Quebec (excluding National Capital Region) 61 10
2014 National Capital Region 37 49

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 57 37
2017 Ontario (excluding National Capital Region) 54 15
2017 Quebec (excluding National Capital Region) 70 10
2014 National Capital Region 78 49
2014 Ontario (excluding National Capital Region) 50 12

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 37
2017 Quebec (excluding National Capital Region) 0 10
2014 National Capital Region 0 49
2014 Ontario (excluding National Capital Region) 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 15
2017 Quebec (excluding National Capital Region) 0 10
2014 Ontario (excluding National Capital Region) 0 12

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 37

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 35 37
2017 Ontario (excluding National Capital Region) 59 15
2014 National Capital Region 41 49
2014 Ontario (excluding National Capital Region) 44 12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 26 37
2014 National Capital Region 37 49
2014 Ontario (excluding National Capital Region) 42 12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 29 37
2017 Ontario (excluding National Capital Region) 35 15
2017 Quebec (excluding National Capital Region) 61 10
2014 National Capital Region 35 49
2014 Ontario (excluding National Capital Region) 51 12

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 39 37
2017 Ontario (excluding National Capital Region) 35 15
2014 National Capital Region 52 49
2014 Ontario (excluding National Capital Region) 42 12

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 21 37
2014 National Capital Region 22 49

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 53 37
2017 Ontario (excluding National Capital Region) 48 15
2017 Quebec (excluding National Capital Region) 60 10
2014 National Capital Region 60 49
2014 Ontario (excluding National Capital Region) 59 12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 35 37
2017 Ontario (excluding National Capital Region) 48 15
2014 National Capital Region 34 49
2014 Ontario (excluding National Capital Region) 44 12

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 37
2017 Quebec (excluding National Capital Region) 0 10
2014 Ontario (excluding National Capital Region) 0 12

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 15
2017 Quebec (excluding National Capital Region) 0 10
2014 National Capital Region 14 49
2014 Ontario (excluding National Capital Region) 0 12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 16 37
2017 Quebec (excluding National Capital Region) 0 10
2014 National Capital Region 12 49

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 42 37
2017 Ontario (excluding National Capital Region) 48 15
2017 Quebec (excluding National Capital Region) 60 10
2014 National Capital Region 33 49
2014 Ontario (excluding National Capital Region) 68 12

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 20 37
2017 Ontario (excluding National Capital Region) 40 15
2014 National Capital Region 38 49

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 17 37
2017 Quebec (excluding National Capital Region) 60 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 55 37
2017 Ontario (excluding National Capital Region) 53 15
2017 Quebec (excluding National Capital Region) 90 10
2014 National Capital Region 62 49
2014 Ontario (excluding National Capital Region) 44 12

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 41 37
2017 Quebec (excluding National Capital Region) 60 10
2014 National Capital Region 14 49
2014 Ontario (excluding National Capital Region) 49 12

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 31 37
2017 Quebec (excluding National Capital Region) 0 10
2014 National Capital Region 15 49

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 18 37
2017 Ontario (excluding National Capital Region) 35 15
2014 National Capital Region 11 49

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 10

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 37
2014 National Capital Region 10 49

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 26 37
2017 Quebec (excluding National Capital Region) 0 10
2014 National Capital Region 25 49

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 13
2014 Ontario (excluding National Capital Region) 0 11

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 14 36
2014 National Capital Region 21 48

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 13
2014 National Capital Region 11 48
2014 Ontario (excluding National Capital Region) 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 13
2014 Ontario (excluding National Capital Region) 0 11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 13
2014 National Capital Region 18 48
2014 Ontario (excluding National Capital Region) 0 11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 37 36
2017 Quebec (excluding National Capital Region) 70 10
2014 National Capital Region 42 48
2014 Ontario (excluding National Capital Region) 44 11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 13
2014 National Capital Region 0 48

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 36 36
2017 Ontario (excluding National Capital Region) 39 13
2014 National Capital Region 57 48
2014 Ontario (excluding National Capital Region) 44 11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 27 36

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 90 10 37
2017 Ontario (excluding National Capital Region) 100 0 15
2017 Quebec (excluding National Capital Region) 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 10 18 18 6 7 29 12 48 22 237
2017 Ontario (excluding National Capital Region) 18 16 18 12 19 13 4 41 37 49
2017 Quebec (excluding National Capital Region) 0 18 41 4 15 14 8 24 24 27
2017 British Columbia 8 24 9 19 8 32 0 47 39 22
2014 National Capital Region 13 17 24 7 4 28 7 45 17 281
2014 Ontario (excluding National Capital Region) 28 17 13 9 12 20 2 57 26 67
2014 Quebec (excluding National Capital Region) 9 7 41 4 21 9 9 20 30 21
2014 British Columbia 22 17 9 13 23 15 0 47 43 23

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 35 17 3 5 15 1 69 10 236
2017 Ontario (excluding National Capital Region) 31 28 11 6 17 6 0 63 25 49
2017 Quebec (excluding National Capital Region) 0 34 39 4 16 8 0 37 21 26
2017 British Columbia 19 41 18 14 4 5 0 62 19 22
2014 National Capital Region 19 35 21 5 5 12 2 63 12 282
2014 Ontario (excluding National Capital Region) 34 24 18 10 6 8 0 63 18 67
2014 Quebec (excluding National Capital Region) 10 32 25 5 23 4 0 44 29 21
2014 British Columbia 27 18 16 21 3 15 0 52 29 23
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 46 11 7 4 3 7 76 12 236
2017 Ontario (excluding National Capital Region) 18 55 16 5 0 7 0 78 5 49
2017 Quebec (excluding National Capital Region) 11 59 15 7 0 0 7 76 8 27
2017 British Columbia 30 61 5 5 0 0 0 91 5 22
2014 National Capital Region 20 47 13 8 2 2 8 74 11 282
2014 Ontario (excluding National Capital Region) 36 45 9 3 3 2 3 84 6 67
2014 Quebec (excluding National Capital Region) 21 42 16 0 0 0 22 80 0 20
2014 British Columbia 35 58 3 0 3 0 0 93 3 23

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 17 19 3 4 27 22 51 12 237
2017 Ontario (excluding National Capital Region) 13 30 29 4 10 12 2 50 17 49
2017 Quebec (excluding National Capital Region) 0 14 38 22 0 10 15 19 30 27
2017 British Columbia 21 46 5 14 0 5 9 78 16 22
2014 National Capital Region 10 14 25 3 4 26 18 43 12 282
2014 Ontario (excluding National Capital Region) 19 26 17 12 9 13 4 54 26 67
2014 Quebec (excluding National Capital Region) 9 9 21 11 0 31 18 37 21 20
2014 British Columbia 16 31 21 4 3 14 11 63 10 23

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 28 9 2 2 11 8 85 4 237
2017 Ontario (excluding National Capital Region) 45 25 18 4 5 4 0 72 9 49
2017 Quebec (excluding National Capital Region) 38 36 4 11 4 4 3 80 16 27
2017 British Columbia 59 37 5 0 0 0 0 95 0 22
2014 National Capital Region 28 34 17 2 3 7 9 73 7 282
2014 Ontario (excluding National Capital Region) 40 30 12 8 0 6 4 78 9 67
2014 Quebec (excluding National Capital Region) 19 31 25 4 0 0 21 63 5 21
2014 British Columbia 44 36 0 3 4 13 0 91 9 23

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 30 9 3 2 18 8 82 6 237
2017 Ontario (excluding National Capital Region) 38 24 21 6 7 2 2 65 14 49
2017 Quebec (excluding National Capital Region) 19 33 23 4 4 11 7 63 9 27
2017 British Columbia 31 47 9 5 4 4 0 81 9 22
2014 National Capital Region 24 34 19 3 3 9 8 70 6 282
2014 Ontario (excluding National Capital Region) 35 31 12 6 3 8 4 76 10 67
2014 Quebec (excluding National Capital Region) 4 55 20 0 0 0 21 74 0 21
2014 British Columbia 35 30 4 4 3 17 6 85 10 23
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 5 95 237
2017 Ontario (excluding National Capital Region) 13 87 49
2017 Quebec (excluding National Capital Region) 19 81 27
2014 National Capital Region 7 93 283
2014 Ontario (excluding National Capital Region) 7 93 67

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 83 12
2014 National Capital Region 79 20

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2014 National Capital Region 0 20

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2014 National Capital Region 0 20

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2014 National Capital Region 0 20

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2014 National Capital Region 0 20

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 65 12
2014 National Capital Region 54 20

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2014 National Capital Region 0 20

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 39 12
2014 National Capital Region 40 20

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 86 14 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 15 15 15 2 2 37 13 62 8 236
2017 Ontario (excluding National Capital Region) 24 15 27 4 9 16 6 49 16 49
2017 Quebec (excluding National Capital Region) 0 18 30 4 19 22 8 26 32 27
2017 British Columbia 18 24 18 0 4 32 5 66 6 22
2014 National Capital Region 11 15 24 2 3 40 6 46 9 282
2014 Ontario (excluding National Capital Region) 28 17 17 6 5 22 6 62 14 67
2014 Quebec (excluding National Capital Region) 9 7 31 0 9 35 9 29 16 21
2014 British Columbia 18 18 9 3 3 36 13 70 13 23

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 32 14 2 2 20 3 77 5 236
2017 Ontario (excluding National Capital Region) 35 28 15 9 9 4 0 66 18 49
2017 Quebec (excluding National Capital Region) 4 34 31 0 16 12 4 45 18 26
2017 British Columbia 23 41 18 5 4 9 0 71 10 22
2014 National Capital Region 19 31 21 3 2 22 2 66 7 282
2014 Ontario (excluding National Capital Region) 40 22 24 1 2 12 0 69 3 67
2014 Quebec (excluding National Capital Region) 20 42 15 0 9 9 5 72 10 21
2014 British Columbia 27 27 15 0 0 23 9 78 0 23
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 26 19 9 10 1 4 60 20 237
2017 Ontario (excluding National Capital Region) 45 18 13 13 7 0 5 67 20 48
2017 Quebec (excluding National Capital Region) 31 21 4 7 30 0 7 56 40 27
2017 British Columbia 27 40 14 9 10 0 0 67 19 22

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 14 24 23 23 13 1 1 39 37 237
2017 Ontario (excluding National Capital Region) 22 37 15 12 10 0 4 61 23 49
2017 Quebec (excluding National Capital Region) 23 18 44 7 8 0 0 41 15 27
2017 British Columbia 5 46 25 19 5 0 0 51 24 21

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 27 25 12 9 1 4 52 22 235
2017 Ontario (excluding National Capital Region) 39 27 16 6 8 2 2 68 15 49
2017 Quebec (excluding National Capital Region) 26 22 22 8 15 0 8 52 24 27
2017 British Columbia 29 33 10 19 5 5 0 65 25 21

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 20 15 22 23 1 4 38 47 237
2017 Ontario (excluding National Capital Region) 21 26 18 13 18 0 4 49 32 49
2017 Quebec (excluding National Capital Region) 15 15 29 23 19 0 0 30 42 27
2017 British Columbia 4 8 24 54 10 0 0 12 64 22

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 26 14 5 6 2 12 71 13 237
2017 Ontario (excluding National Capital Region) 51 28 2 8 2 2 7 87 11 48
2017 Quebec (excluding National Capital Region) 38 29 21 0 0 0 12 76 0 27
2017 British Columbia 38 34 15 0 5 0 9 79 5 21

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 24 36 18 10 8 1 3 62 20 235
2017 Ontario (excluding National Capital Region) 37 26 25 6 6 0 0 63 12 49
2017 Quebec (excluding National Capital Region) 27 29 14 19 11 0 0 56 30 27
2017 British Columbia 32 48 10 5 5 0 0 80 10 21

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 27 20 11 8 1 4 59 20 235
2017 Ontario (excluding National Capital Region) 20 35 26 10 7 0 2 56 17 49
2017 Quebec (excluding National Capital Region) 19 21 29 7 11 0 12 46 21 27
2017 British Columbia 18 44 14 15 9 0 0 62 24 21

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 29 22 11 9 1 4 56 21 236
2017 Ontario (excluding National Capital Region) 26 41 16 10 5 0 2 68 15 49
2017 Quebec (excluding National Capital Region) 34 21 26 4 7 0 8 60 12 27
2017 British Columbia 14 28 29 24 5 0 0 42 29 21

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 31 18 9 7 1 3 64 17 236
2017 Ontario (excluding National Capital Region) 41 26 14 10 7 0 2 68 17 49
2017 Quebec (excluding National Capital Region) 30 21 22 12 7 0 7 55 21 27
2017 British Columbia 33 19 14 29 5 0 0 52 34 21

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 32 19 9 3 1 3 68 12 236
2017 Ontario (excluding National Capital Region) 45 23 10 8 7 2 4 73 17 49
2017 Quebec (excluding National Capital Region) 38 21 18 19 0 0 4 61 19 27
2017 British Columbia 30 28 23 15 5 0 0 57 20 21

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 22 15 4 5 0 2 76 8 237
2017 Ontario (excluding National Capital Region) 55 22 17 5 0 0 2 78 5 49
2017 Quebec (excluding National Capital Region) 41 18 26 4 4 0 8 64 8 27
2017 British Columbia 58 24 18 0 0 0 0 82 0 22

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 70 14 3 4 3 1 5 89 8 237
2017 Ontario (excluding National Capital Region) 62 16 7 9 5 0 2 80 14 49
2017 Quebec (excluding National Capital Region) 45 15 4 18 15 0 3 61 35 27
2017 British Columbia 73 14 8 5 0 0 0 88 5 22

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 27 8 5 2 0 4 84 7 236
2017 Ontario (excluding National Capital Region) 44 37 9 6 5 0 0 81 11 49
2017 Quebec (excluding National Capital Region) 22 30 18 18 12 0 0 52 29 27
2017 British Columbia 49 37 14 0 0 0 0 86 0 22

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 57 19 7 7 4 0 4 80 12 237
2017 Ontario (excluding National Capital Region) 50 32 4 4 5 2 2 86 9 49
2017 Quebec (excluding National Capital Region) 48 22 4 11 12 0 3 73 23 27
2017 British Columbia 45 36 14 5 0 0 0 81 5 22

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 47 10 6 3 2 0 32 84 8 237
2017 Ontario (excluding National Capital Region) 46 28 9 5 0 0 12 84 6 49
2017 Quebec (excluding National Capital Region) 30 7 0 14 0 0 49 74 26 27
2017 British Columbia 42 31 0 0 0 0 27 100 0 22

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 64 11 8 3 4 0 10 84 7 236
2017 Ontario (excluding National Capital Region) 60 16 15 6 0 0 2 78 6 48
2017 Quebec (excluding National Capital Region) 55 19 7 8 4 0 7 80 12 27
2017 British Columbia 50 27 14 5 0 0 4 80 5 22

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 61 15 7 3 5 1 8 83 9 236
2017 Ontario (excluding National Capital Region) 60 21 6 2 9 0 2 83 11 49
2017 Quebec (excluding National Capital Region) 63 14 7 4 8 4 0 80 12 27
2017 British Columbia 81 14 0 0 0 5 0 100 0 22

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 26 12 4 4 1 4 80 7 237
2017 Ontario (excluding National Capital Region) 55 24 14 4 0 0 2 81 4 49
2017 Quebec (excluding National Capital Region) 56 14 15 11 0 0 4 73 12 27
2017 British Columbia 50 28 19 0 0 0 4 80 0 22

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 12 31 34 18 6 0 0 43 24 237
2017 Ontario (excluding National Capital Region) 20 36 31 6 6 0 0 57 13 49
2017 Quebec (excluding National Capital Region) 8 19 51 18 0 0 4 28 19 27
2017 British Columbia 18 37 45 0 0 0 0 55 0 22

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 6 20 39 22 12 0 2 34 26 235
2017 Ontario (excluding National Capital Region) 4 22 32 28 10 4 0 39 28 49
2017 Quebec (excluding National Capital Region) 4 18 56 8 15 0 0 23 21 27
2017 British Columbia 0 14 37 44 5 0 0 49 14 22

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 20 45 18 6 4 7 0 69 11 237
2017 Ontario (excluding National Capital Region) 32 35 15 11 5 3 0 69 16 48
2017 Quebec (excluding National Capital Region) 11 48 26 0 11 4 0 61 12 27
2017 British Columbia 23 42 27 4 4 0 0 65 8 22

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 33 26 14 7 3 0 51 22 236
2017 Ontario (excluding National Capital Region) 22 41 9 21 5 3 0 65 26 49
2017 Quebec (excluding National Capital Region) 7 29 15 34 15 0 0 37 49 27
2017 British Columbia 18 38 18 22 4 0 0 56 26 22
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 13 87 236
2017 Ontario (excluding National Capital Region) 25 75 49
2017 Quebec (excluding National Capital Region) 18 82 27
2014 National Capital Region 17 83 283
2014 Ontario (excluding National Capital Region) 13 87 67

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 74 26 33
2017 Ontario (excluding National Capital Region) 84 16 12
2014 National Capital Region 87 13 50

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 47 39 0 13 0 0 0 87 13 25
2017 Ontario (excluding National Capital Region) 46 21 11 10 12 0 0 67 22 10
2014 National Capital Region 55 32 9 2 0 2 0 88 2 43
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 22 19 6 3 5 1 47 53 237
2017 Ontario (excluding National Capital Region) 55 14 17 4 4 4 2 58 42 49
2017 Quebec (excluding National Capital Region) 48 15 7 0 26 4 0 50 50 27
2017 British Columbia 53 18 20 5 0 5 0 56 44 22

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 22 117
2017 Ontario (excluding National Capital Region) 10 19
2017 Quebec (excluding National Capital Region) 30 13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 36 117
2017 Ontario (excluding National Capital Region) 16 19
2017 Quebec (excluding National Capital Region) 29 13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 22 117
2017 Ontario (excluding National Capital Region) 26 19
2017 Quebec (excluding National Capital Region) 16 13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 39 117
2017 Ontario (excluding National Capital Region) 38 19
2017 Quebec (excluding National Capital Region) 60 13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 5 117
2017 Ontario (excluding National Capital Region) 5 19
2017 Quebec (excluding National Capital Region) 8 13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 38 117
2017 Ontario (excluding National Capital Region) 57 19
2017 Quebec (excluding National Capital Region) 32 13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 National Capital Region 12 55 18 5 4 5 116
2017 Ontario (excluding National Capital Region) 6 60 23 0 6 6 18
2017 Quebec (excluding National Capital Region) 7 61 8 7 0 17 12

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 20 33 15 11 9 1 11 60 23 120
2017 Ontario (excluding National Capital Region) 11 31 32 16 5 0 6 44 22 19
2017 Quebec (excluding National Capital Region) 0 25 43 0 32 0 0 25 32 12

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 19 14 10 13 4 32 43 36 118
2017 Ontario (excluding National Capital Region) 11 32 22 15 5 0 16 50 24 19
2017 Quebec (excluding National Capital Region) 0 0 31 8 52 0 8 0 66 13
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