2017 Public Service Employee Survey Results for Courts Administration Service by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 48 2 26 6 0 0 66 32 53
2017 Language of service - Both English and French 36 42 7 10 5 0 0 78 15 101
2014 Language of service - English only 24 40 7 18 10 0 0 64 28 69
2014 Language of service - Both English and French 29 36 7 19 8 0 0 65 27 129
2011 Language of service - English only 33 47 6 14 0 0 0 80 14 61
2011 Language of service - Both English and French 42 42 6 9 1 0 0 84 10 153
2008 Language of service - English only 33 44 9 7 7 0 0 77 14 57
2008 Language of service - Both English and French 31 48 6 14 2 0 0 79 16 140

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 75 17 2 4 2 0 0 92 6 53
2017 Language of service - Both English and French 63 30 4 3 0 0 0 93 3 101
2014 Language of service - English only 75 13 6 3 2 0 1 90 4 69
2014 Language of service - Both English and French 62 31 4 2 1 1 0 93 3 129
2011 Language of service - English only 74 16 5 3 0 0 2 92 3 61
2011 Language of service - Both English and French 69 27 2 1 1 0 0 96 2 153
2008 Language of service - English only 72 12 7 2 4 2 2 87 5 57
2008 Language of service - Both English and French 61 28 6 2 3 1 0 89 5 140

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 72 24 2 0 2 0 0 96 2 53
2017 Language of service - Both English and French 39 38 11 9 1 1 1 79 10 101
2014 Language of service - English only 72 19 6 0 2 0 1 92 2 69
2014 Language of service - Both English and French 54 26 7 7 4 0 1 81 11 129
2011 Language of service - English only 82 9 5 0 2 0 2 93 2 61
2011 Language of service - Both English and French 53 24 10 5 7 0 1 78 12 152
2008 Language of service - English only 81 7 2 4 4 2 2 91 7 57
2008 Language of service - Both English and French 43 35 6 12 4 0 0 78 16 140

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 43 6 11 4 0 0 79 15 53
2017 Language of service - Both English and French 29 42 14 9 5 1 0 71 14 101
2014 Language of service - English only 43 39 3 9 6 0 0 82 15 69
2014 Language of service - Both English and French 41 35 8 13 3 0 1 76 16 127
2011 Language of service - English only 45 31 11 11 2 0 0 76 13 60
2011 Language of service - Both English and French 43 35 7 10 6 0 0 78 15 153

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 42 6 21 4 0 0 70 25 53
2017 Language of service - Both English and French 29 34 16 17 4 0 1 63 21 101
2014 Language of service - English only 16 41 12 21 10 0 0 57 31 69
2014 Language of service - Both English and French 18 36 14 23 9 0 0 53 32 128
2011 Language of service - English only 24 41 8 11 14 0 1 66 26 60
2011 Language of service - Both English and French 28 39 10 12 8 1 3 69 20 153
2008 Language of service - English only 19 33 9 16 19 0 4 55 36 57
2008 Language of service - Both English and French 23 45 6 19 6 0 1 68 25 140

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 38 18 13 2 0 0 67 15 53
2017 Language of service - Both English and French 30 37 16 10 6 1 0 68 17 101
2014 Language of service - English only 29 38 19 5 9 1 0 67 14 69
2014 Language of service - Both English and French 33 35 19 7 5 0 0 69 12 129
2011 Language of service - English only 40 30 16 7 7 0 0 71 14 61
2011 Language of service - Both English and French 41 33 10 8 6 1 0 75 15 153
2008 Language of service - English only 21 41 14 13 11 0 0 63 23 56
2008 Language of service - Both English and French 34 36 16 8 6 0 1 70 14 140

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 41 8 11 2 0 0 78 13 53
2017 Language of service - Both English and French 29 49 7 11 4 0 0 78 15 101
2014 Language of service - English only 30 41 14 8 6 1 0 72 14 69
2014 Language of service - Both English and French 42 37 8 5 7 0 0 79 13 129
2011 Language of service - English only 43 38 5 7 7 0 0 81 14 61
2011 Language of service - Both English and French 40 40 8 7 5 0 0 79 12 153
2008 Language of service - English only 36 34 11 9 11 0 0 70 20 56
2008 Language of service - Both English and French 36 40 11 8 5 0 1 76 13 140

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 44 6 12 4 0 0 79 16 52
2017 Language of service - Both English and French 32 50 6 8 4 0 1 83 12 100
2014 Language of service - English only 34 36 11 13 3 1 0 72 17 69
2014 Language of service - Both English and French 34 47 11 8 1 0 0 80 9 129

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 26 11 11 9 0 0 69 21 53
2017 Language of service - Both English and French 29 41 14 12 3 0 1 71 15 101
2014 Language of service - English only 36 25 20 9 7 1 1 63 17 69
2014 Language of service - Both English and French 27 34 17 12 8 0 3 63 20 129
2011 Language of service - English only 45 31 8 9 8 0 0 75 17 61
2011 Language of service - Both English and French 41 28 15 8 5 0 4 71 13 152

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 32 6 17 8 0 4 68 26 53
2017 Language of service - Both English and French 34 23 14 10 6 2 11 65 18 101
2014 Language of service - English only 29 17 17 15 14 3 6 50 31 68
2014 Language of service - Both English and French 34 27 10 6 5 0 18 74 14 129
2011 Language of service - English only 36 22 10 8 17 0 7 63 27 61
2011 Language of service - Both English and French 34 25 6 8 10 3 15 71 22 152
2008 Language of service - English only 33 18 7 18 14 2 9 57 35 57
2008 Language of service - Both English and French 40 26 6 11 4 1 11 75 18 140

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 55 21 4 2 0 0 73 6 53
2017 Language of service - Both English and French 27 47 13 8 5 0 0 74 13 101
2014 Language of service - English only 29 42 11 14 4 0 0 71 18 69
2014 Language of service - Both English and French 24 47 18 9 3 0 0 70 12 129
2011 Language of service - English only 37 40 9 7 6 0 0 77 14 61
2011 Language of service - Both English and French 39 35 14 7 6 0 0 73 13 152
2008 Language of service - English only 25 48 13 7 7 0 0 73 14 56
2008 Language of service - Both English and French 33 40 14 7 6 0 0 73 13 136

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 39 12 26 10 0 0 52 36 53
2017 Language of service - Both English and French 25 29 24 13 10 0 0 54 22 101
2014 Language of service - English only 20 36 13 14 18 0 0 56 32 69
2014 Language of service - Both English and French 18 36 13 16 16 0 1 55 32 129
2011 Language of service - English only 26 31 13 12 18 0 0 57 30 61
2011 Language of service - Both English and French 31 32 11 16 9 1 0 63 26 153

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 45 13 9 2 0 2 75 12 53
2017 Language of service - Both English and French 27 41 18 10 4 0 0 68 13 101

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 49 6 8 2 0 0 85 9 53
2017 Language of service - Both English and French 39 41 9 8 2 0 1 81 10 101
2014 Language of service - English only 35 36 16 4 3 3 2 75 8 69
2014 Language of service - Both English and French 40 45 6 5 3 0 0 85 8 129
2011 Language of service - English only 39 44 7 5 5 0 0 84 9 60
2011 Language of service - Both English and French 48 34 8 6 2 1 0 83 9 153
2008 Language of service - English only 44 33 18 4 0 2 0 79 4 57
2008 Language of service - Both English and French 44 33 9 6 5 2 0 79 12 139

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 32 18 17 11 0 0 53 28 53
2017 Language of service - Both English and French 26 35 16 12 11 0 0 61 23 101

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 38 7 2 0 0 0 91 2 53
2017 Language of service - Both English and French 52 35 6 4 2 0 1 88 6 101
2014 Language of service - English only 62 29 4 1 3 0 0 91 4 69
2014 Language of service - Both English and French 66 26 7 2 0 0 0 92 2 129
2011 Language of service - English only 67 29 2 0 2 0 0 97 2 61
2011 Language of service - Both English and French 59 27 9 3 1 0 0 86 4 153

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 48 11 15 9 0 0 65 24 53
2017 Language of service - Both English and French 20 41 17 15 6 0 1 61 22 101
2014 Language of service - English only 18 42 18 15 6 1 0 61 21 69
2014 Language of service - Both English and French 15 36 18 15 16 0 0 51 31 129
2011 Language of service - English only 33 31 22 7 8 0 0 63 14 61
2011 Language of service - Both English and French 35 29 11 16 8 1 1 65 24 153

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 38 13 13 9 0 0 65 23 53
2017 Language of service - Both English and French 25 32 16 18 9 0 1 57 27 101
2014 Language of service - English only 22 32 23 13 9 0 0 54 23 69
2014 Language of service - Both English and French 22 37 15 12 13 0 1 60 25 129

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 38 12 17 4 0 0 68 20 53
2017 Language of service - Both English and French 25 39 21 8 7 0 1 64 15 101
2014 Language of service - English only 29 35 14 9 12 0 0 65 21 69
2014 Language of service - Both English and French 23 29 20 18 8 0 1 53 26 129
2011 Language of service - English only 41 36 15 5 2 2 0 78 7 59
2011 Language of service - Both English and French 41 37 8 10 3 0 0 79 13 153

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 40 49 7 4 0 0 0 89 4 53
2017 Language of service - Both English and French 35 44 10 6 4 0 2 80 10 101
2014 Language of service - English only 37 43 12 4 3 0 0 80 7 69
2014 Language of service - Both English and French 33 46 10 7 4 0 0 79 11 129
2011 Language of service - English only 46 41 3 7 3 0 0 87 10 61
2011 Language of service - Both English and French 39 43 10 4 5 0 0 81 9 152
2008 Language of service - English only 23 54 11 7 5 0 0 77 12 57
2008 Language of service - Both English and French 38 40 10 8 4 0 0 78 12 139

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 26 19 0 0 0 2 81 0 53
2017 Language of service - Both English and French 34 41 14 5 5 0 1 75 10 101
2014 Language of service - English only 30 34 28 4 1 0 1 65 6 69
2014 Language of service - Both English and French 35 37 17 8 3 0 0 72 12 128
2011 Language of service - English only 37 37 26 0 0 0 0 74 0 61
2011 Language of service - Both English and French 42 35 15 5 2 0 1 78 7 152
2008 Language of service - English only 26 26 33 9 4 0 2 54 13 57
2008 Language of service - Both English and French 22 36 21 13 6 1 0 59 19 140

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 13 38 20 12 2 4 34 26 53
2017 Language of service - Both English and French 10 21 30 24 8 1 6 35 34 100
2014 Language of service - English only 9 18 39 20 9 1 4 30 29 69
2014 Language of service - Both English and French 10 27 35 15 8 1 4 24 39 129
2011 Language of service - English only 7 18 32 25 18 2 0 43 25 60
2011 Language of service - Both English and French 11 23 28 17 13 1 7 33 37 152
2008 Language of service - English only 7 28 37 16 11 0 2 27 36 57
2008 Language of service - Both English and French 12 36 28 17 5 1 1 22 49 139

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 7 19 33 26 12 2 0 40 27 53
2017 Language of service - Both English and French 15 21 27 21 6 3 7 30 40 101
2014 Language of service - English only 8 15 30 21 14 7 4 40 25 69
2014 Language of service - Both English and French 14 26 23 22 8 5 2 32 43 128
2011 Language of service - English only 12 16 18 29 19 2 5 51 30 61
2011 Language of service - Both English and French 6 21 27 16 21 1 8 40 30 151
2008 Language of service - English only 16 19 30 21 11 0 4 33 36 57
2008 Language of service - Both English and French 22 37 21 14 4 1 1 18 60 139

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 21 28 22 14 0 6 38 32 53
2017 Language of service - Both English and French 7 24 28 20 12 1 8 36 34 100
2014 Language of service - English only 11 22 26 21 13 1 6 37 35 69
2014 Language of service - Both English and French 15 23 20 23 9 6 4 35 42 129
2011 Language of service - English only 14 20 26 13 18 2 8 34 38 61
2011 Language of service - Both English and French 16 15 24 17 14 3 10 36 36 152
2008 Language of service - English only 18 12 37 16 9 2 7 27 33 57
2008 Language of service - Both English and French 16 28 31 16 6 2 2 22 46 140

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 6 9 33 31 21 0 0 52 15 52
2017 Language of service - Both English and French 6 14 28 29 13 1 8 46 22 100
2014 Language of service - English only 5 16 23 30 19 1 5 53 23 68
2014 Language of service - Both English and French 6 13 25 39 12 1 3 53 21 128
2011 Language of service - English only 3 8 17 45 16 0 11 68 13 61
2011 Language of service - Both English and French 5 16 27 23 22 1 7 48 23 152
2008 Language of service - English only 4 13 29 30 20 0 5 53 17 56
2008 Language of service - Both English and French 9 23 30 29 7 1 0 37 33 139

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 19 33 13 16 0 0 29 37 53
2017 Language of service - Both English and French 24 35 20 12 4 0 5 17 62 100
2014 Language of service - English only 28 14 33 12 11 0 2 24 43 69
2014 Language of service - Both English and French 31 32 16 11 5 1 3 17 66 128
2011 Language of service - English only 18 9 38 22 9 0 4 32 28 61
2011 Language of service - Both English and French 11 24 25 13 17 1 9 34 39 152
2008 Language of service - English only 23 33 21 11 9 0 4 20 58 57
2008 Language of service - Both English and French 29 29 19 16 6 1 1 22 59 140

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 11 27 24 18 6 0 45 26 52
2017 Language of service - Both English and French 20 24 29 12 8 2 5 22 47 100
2014 Language of service - English only 6 17 26 25 17 4 4 46 25 69
2014 Language of service - Both English and French 15 24 18 22 12 4 5 37 43 128
2011 Language of service - English only 11 3 25 31 22 5 3 58 15 61
2011 Language of service - Both English and French 13 19 17 23 20 3 5 46 35 152
2008 Language of service - English only 12 19 33 21 5 4 5 29 35 57
2008 Language of service - Both English and French 29 30 24 9 4 1 2 14 61 140

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 13 17 25 19 19 6 2 41 32 53
2017 Language of service - Both English and French 10 29 27 17 10 3 4 30 42 100
2014 Language of service - English only 19 18 29 16 12 1 6 30 40 69
2014 Language of service - Both English and French 11 27 29 19 5 3 5 27 41 128
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 80 12 8 0 0 0 0 92 0 53
2017 Language of service - Both English and French 51 35 7 3 2 0 3 88 5 101
2014 Language of service - English only 72 10 8 3 1 0 6 88 4 69
2014 Language of service - Both English and French 58 24 4 5 5 1 3 85 10 129
2011 Language of service - English only 79 11 6 0 2 0 3 92 2 61
2011 Language of service - Both English and French 61 25 3 8 2 0 1 87 10 153
2008 Language of service - English only 71 9 7 4 2 0 7 87 6 56
2008 Language of service - Both English and French 49 34 6 3 6 0 2 85 9 138

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 34 21 22 8 0 0 48 30 53
2017 Language of service - Both English and French 17 28 18 17 14 1 4 47 33 100
2014 Language of service - English only 24 28 19 16 11 3 0 53 27 69
2014 Language of service - Both English and French 17 26 23 11 17 2 4 46 30 129

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 34 13 20 6 0 0 61 25 52
2017 Language of service - Both English and French 31 34 16 8 8 0 2 67 16 101
2014 Language of service - English only 33 23 13 11 19 0 0 56 31 69
2014 Language of service - Both English and French 34 33 7 13 12 1 1 68 25 129

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 36 11 25 9 0 0 55 34 53
2017 Language of service - Both English and French 24 37 11 14 11 0 2 63 26 101
2014 Language of service - English only 28 28 13 22 7 2 0 56 30 69
2014 Language of service - Both English and French 21 34 19 16 8 0 2 56 25 129
2011 Language of service - English only 22 31 17 15 13 2 0 54 28 61
2011 Language of service - Both English and French 29 39 12 11 6 3 1 71 17 153
2008 Language of service - English only 11 40 16 16 16 2 0 52 32 57
2008 Language of service - Both English and French 19 43 16 9 10 2 1 64 19 140

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 32 9 18 11 4 3 58 32 53
2017 Language of service - Both English and French 19 38 15 13 6 7 2 63 21 101
2014 Language of service - English only 23 27 18 12 13 6 1 54 27 69
2014 Language of service - Both English and French 24 27 17 15 11 5 2 54 28 129
2011 Language of service - English only 24 28 7 17 17 6 0 56 37 61
2011 Language of service - Both English and French 33 29 12 6 9 9 1 69 17 153
2008 Language of service - English only 14 28 18 11 26 4 0 44 38 57
2008 Language of service - Both English and French 21 34 12 15 7 10 1 61 25 139

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 19 10 32 23 11 0 28 61 53
2017 Language of service - Both English and French 7 15 17 28 20 9 5 25 55 101
2014 Language of service - English only 11 14 22 19 22 11 1 29 46 69
2014 Language of service - Both English and French 12 17 18 20 26 4 4 31 50 129

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 47 9 12 4 0 0 76 15 53
2017 Language of service - Both English and French 27 47 10 8 4 2 2 77 13 101
2014 Language of service - English only 27 45 14 11 3 0 0 72 15 69
2014 Language of service - Both English and French 30 35 17 10 8 0 0 65 18 129
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 34 9 19 6 0 0 66 25 53
2017 Language of service - Both English and French 32 31 17 11 7 0 2 64 19 101
2014 Language of service - English only 30 32 11 13 13 1 0 62 27 69
2014 Language of service - Both English and French 28 36 15 12 9 0 0 64 21 129
2011 Language of service - English only 36 30 11 17 7 0 0 65 24 60
2011 Language of service - Both English and French 38 33 12 10 7 0 0 71 17 153
2008 Language of service - English only 14 28 16 25 16 2 0 43 41 57
2008 Language of service - Both English and French 26 34 18 10 9 1 1 62 20 140

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 23 17 21 8 0 0 54 28 53
2017 Language of service - Both English and French 41 29 15 3 9 1 2 72 12 101
2014 Language of service - English only 39 24 18 8 9 2 2 65 17 69
2014 Language of service - Both English and French 32 35 16 8 6 1 2 69 15 129
2011 Language of service - English only 37 28 15 12 8 0 0 65 20 61
2011 Language of service - Both English and French 42 31 14 5 7 1 1 74 12 153
2008 Language of service - English only 18 27 23 16 13 2 2 46 30 56
2008 Language of service - Both English and French 25 36 16 9 7 4 2 65 18 140

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 34 12 13 8 0 0 68 21 53
2017 Language of service - Both English and French 40 28 15 8 8 0 1 68 16 100
2014 Language of service - English only 31 31 18 6 13 0 0 62 20 68
2014 Language of service - Both English and French 29 34 15 14 7 0 1 64 21 129
2011 Language of service - English only 43 24 13 13 6 0 0 68 19 61
2011 Language of service - Both English and French 46 27 10 10 7 0 0 73 17 153
2008 Language of service - English only 21 32 18 14 14 2 0 54 29 57
2008 Language of service - Both English and French 26 40 13 9 10 2 0 68 19 140

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 88 12 0 0 0 0 0 100 0 53
2017 Language of service - Both English and French 74 13 5 4 2 0 2 89 6 101
2014 Language of service - English only 79 10 6 0 2 0 3 92 2 69
2014 Language of service - Both English and French 74 17 2 2 5 0 0 91 7 129
2011 Language of service - English only 84 8 4 0 0 0 5 96 0 61
2011 Language of service - Both English and French 76 15 3 1 5 0 0 91 6 152
2008 Language of service - English only 75 7 7 2 0 0 9 90 2 57
2008 Language of service - Both English and French 76 14 6 4 0 0 1 91 4 140

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 27 7 7 13 0 2 72 21 53
2017 Language of service - Both English and French 38 24 11 9 7 2 9 70 18 101
2014 Language of service - English only 39 19 17 4 10 7 3 64 17 69
2014 Language of service - Both English and French 38 24 12 7 9 3 7 69 18 129
2011 Language of service - English only 49 26 5 6 9 2 3 79 16 61
2011 Language of service - Both English and French 44 29 5 7 10 1 4 77 18 153

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 24 12 15 8 0 0 66 22 53
2017 Language of service - Both English and French 46 27 7 12 7 0 1 74 20 101

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 30 9 10 8 0 0 73 17 53
2017 Language of service - Both English and French 44 25 20 2 5 2 1 72 7 101

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 33 12 13 4 0 0 71 17 53
2017 Language of service - Both English and French 40 35 10 5 9 0 1 76 14 101
2014 Language of service - English only 50 18 13 10 9 0 0 67 19 69
2014 Language of service - Both English and French 38 31 15 9 7 0 0 69 16 129
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 21 57 9 0 4 5 4 86 4 23
2014 Language of service - English only 60 20 0 10 10 0 0 80 20 10
2014 Language of service - Both English and French 27 41 12 10 6 0 4 70 17 31

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 23 21 20 8 7 0 48 30 53
2017 Language of service - Both English and French 17 40 21 8 7 5 2 61 16 101
2014 Language of service - English only 23 24 16 24 9 4 0 49 34 69
2014 Language of service - Both English and French 19 42 15 9 7 8 0 67 17 128
2011 Language of service - English only 21 25 20 13 14 8 0 49 29 61
2011 Language of service - Both English and French 32 28 17 12 5 5 1 64 18 152

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 15 11 37 13 5 0 35 53 53
2017 Language of service - Both English and French 14 28 35 14 7 0 2 43 22 101
2014 Language of service - English only 20 21 17 25 13 3 0 43 39 69
2014 Language of service - Both English and French 12 33 27 14 11 2 0 46 26 128
2011 Language of service - English only 29 24 13 19 12 3 0 54 32 61
2011 Language of service - Both English and French 26 24 22 14 11 3 0 51 26 151
2008 Language of service - English only 19 18 19 19 25 0 0 37 44 57
2008 Language of service - Both English and French 11 34 19 18 16 3 0 46 35 140

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 4 26 13 30 21 7 0 31 54 53
2017 Language of service - Both English and French 11 24 30 15 10 8 2 39 28 101
2014 Language of service - English only 14 17 23 28 13 4 0 33 43 69
2014 Language of service - Both English and French 8 25 28 19 13 6 0 36 35 128
2011 Language of service - English only 23 26 13 19 15 3 0 51 35 61
2011 Language of service - Both English and French 19 27 21 17 8 7 0 50 27 153
2008 Language of service - English only 14 16 12 30 25 4 0 31 56 57
2008 Language of service - Both English and French 7 26 16 24 19 8 0 36 47 140

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 21 19 22 19 10 0 33 46 53
2017 Language of service - Both English and French 12 33 21 15 12 6 2 48 29 101
2014 Language of service - English only 14 16 26 19 13 12 0 34 36 69
2014 Language of service - Both English and French 12 30 28 15 10 5 0 45 26 127
2011 Language of service - English only 30 30 9 13 16 2 0 61 30 61
2011 Language of service - Both English and French 22 32 21 11 8 6 0 57 20 153
2008 Language of service - English only 16 30 19 9 19 7 0 49 30 57
2008 Language of service - Both English and French 13 31 13 21 16 7 0 47 39 140

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 24 16 29 21 5 0 31 53 52
2017 Language of service - Both English and French 10 31 19 18 16 3 2 44 37 101
2014 Language of service - English only 18 21 20 21 16 4 0 40 38 69
2014 Language of service - Both English and French 11 34 22 14 17 2 0 46 32 127
2011 Language of service - English only 25 25 18 14 15 2 0 51 30 61
2011 Language of service - Both English and French 26 29 19 13 12 1 0 55 25 153
2008 Language of service - English only 11 29 16 29 14 2 0 40 44 56
2008 Language of service - Both English and French 11 41 13 11 19 4 1 54 32 140
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 39 23 13 4 1 0 60 17 53
2017 Language of service - Both English and French 19 44 15 12 7 2 2 65 20 101
2014 Language of service - English only 22 32 33 10 3 0 0 54 13 69
2014 Language of service - Both English and French 21 40 24 8 6 1 0 61 14 129
2011 Language of service - English only 30 36 15 8 9 3 0 67 17 61
2011 Language of service - Both English and French 30 38 16 8 5 3 0 70 13 153

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 45 9 6 2 1 0 83 8 53
2017 Language of service - Both English and French 26 44 17 5 3 4 2 73 9 98
2014 Language of service - English only 30 44 13 6 6 0 1 75 11 69
2014 Language of service - Both English and French 28 46 13 8 1 5 0 78 9 129
2011 Language of service - English only 38 39 15 5 2 2 0 79 6 61
2011 Language of service - Both English and French 34 43 14 2 2 5 0 81 4 153

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 36 11 9 8 2 0 72 17 53
2017 Language of service - Both English and French 27 38 18 10 2 2 3 69 13 100
2014 Language of service - English only 26 34 23 8 3 4 1 64 11 69
2014 Language of service - Both English and French 30 36 18 8 5 3 0 67 14 129
2011 Language of service - English only 40 33 10 8 6 2 2 75 15 61
2011 Language of service - Both English and French 42 31 10 8 5 4 1 77 13 152
2008 Language of service - English only 25 32 11 14 12 7 0 60 28 57
2008 Language of service - Both English and French 23 41 14 9 7 4 2 68 18 140

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 32 18 19 7 6 0 54 28 53
2017 Language of service - Both English and French 12 34 28 6 11 8 2 51 18 101
2014 Language of service - English only 17 39 22 16 4 0 1 57 21 69
2014 Language of service - Both English and French 14 34 23 11 14 5 0 50 25 129
2011 Language of service - English only 21 35 17 17 6 5 0 58 24 61
2011 Language of service - Both English and French 26 38 14 10 5 5 2 69 16 152

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 25 13 15 17 13 3 47 37 53
2017 Language of service - Both English and French 9 23 21 17 10 15 5 41 34 101
2014 Language of service - English only 17 24 20 13 19 6 0 44 34 69
2014 Language of service - Both English and French 11 26 22 14 17 7 3 42 34 129
2011 Language of service - English only 20 18 14 19 19 8 2 43 42 61
2011 Language of service - Both English and French 21 20 16 15 11 14 3 49 32 152

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 66 28 4 0 0 2 0 96 0 53
2017 Language of service - Both English and French 43 36 11 2 2 1 5 84 4 101
2014 Language of service - English only 62 18 10 3 2 0 6 84 5 69
2014 Language of service - Both English and French 46 35 8 5 4 2 2 83 9 129

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 81 12 8 0 0 0 0 92 0 53
2017 Language of service - Both English and French 59 36 1 2 1 0 2 96 3 101
2014 Language of service - English only 68 13 10 4 2 0 3 83 6 69
2014 Language of service - Both English and French 56 31 4 2 2 3 2 91 4 129
2011 Language of service - English only 67 19 11 0 0 0 3 89 0 61
2011 Language of service - Both English and French 68 23 5 3 1 1 1 92 3 153
2008 Language of service - English only 68 18 5 2 0 2 5 92 2 57
2008 Language of service - Both English and French 64 21 6 5 2 0 1 86 7 140

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 29 20 17 15 0 0 48 32 53
2017 Language of service - Both English and French 15 26 31 13 13 1 2 42 26 100
2014 Language of service - English only 14 16 23 24 17 6 0 31 44 69
2014 Language of service - Both English and French 10 17 29 13 28 2 1 28 41 129
2011 Language of service - English only 23 31 9 21 15 0 0 54 37 61
2011 Language of service - Both English and French 21 26 17 18 15 3 1 49 34 153
2008 Language of service - English only 18 25 4 26 25 4 0 44 53 57
2008 Language of service - Both English and French 11 33 22 14 16 3 0 46 32 140

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 26 19 22 28 0 0 32 49 53
2017 Language of service - Both English and French 13 19 18 21 20 2 6 35 44 101
2014 Language of service - English only 15 10 19 15 35 4 1 26 53 69
2014 Language of service - Both English and French 13 15 19 18 30 2 3 30 51 129
2011 Language of service - English only 11 27 7 19 31 2 3 41 53 61
2011 Language of service - Both English and French 12 26 14 20 24 1 2 40 46 153
2008 Language of service - English only 11 25 9 16 33 5 2 38 53 57
2008 Language of service - Both English and French 7 23 18 22 27 1 2 31 50 139

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 25 20 24 15 0 0 40 39 53
2017 Language of service - Both English and French 12 34 25 11 10 6 2 51 22 101

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 36 16 8 4 4 0 71 12 53
2017 Language of service - Both English and French 26 42 19 5 3 4 2 71 9 101
2014 Language of service - English only 37 28 25 5 4 1 0 65 9 69
2014 Language of service - Both English and French 35 39 13 5 4 4 1 77 9 129

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 34 17 11 11 2 0 59 23 53
2017 Language of service - Both English and French 18 53 16 8 2 2 2 73 10 100
2014 Language of service - English only 37 29 24 6 3 1 0 67 9 69
2014 Language of service - Both English and French 31 46 12 7 3 1 0 78 10 129
2011 Language of service - English only 39 30 17 5 9 0 0 69 14 61
2011 Language of service - Both English and French 35 32 17 6 5 4 1 71 11 153

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 36 15 9 6 0 0 70 15 53
2017 Language of service - Both English and French 30 50 8 6 4 0 2 81 10 101
2014 Language of service - English only 38 32 19 4 6 0 0 70 11 69
2014 Language of service - Both English and French 37 42 11 6 3 1 0 79 9 129
2011 Language of service - English only 39 37 10 6 8 0 0 76 14 60
2011 Language of service - Both English and French 44 36 11 5 4 1 0 81 8 153
2008 Language of service - English only 23 39 20 11 7 0 0 63 18 56
2008 Language of service - Both English and French 29 42 14 9 4 2 0 72 14 139

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 38 20 13 9 0 0 57 23 53
2017 Language of service - Both English and French 18 30 27 18 4 1 2 50 23 100
2014 Language of service - English only 20 28 34 10 8 0 0 48 18 69
2014 Language of service - Both English and French 18 35 23 12 12 1 0 53 24 129
2011 Language of service - English only 36 23 13 15 11 0 2 60 26 60
2011 Language of service - Both English and French 25 31 22 14 8 0 0 56 23 153

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 41 17 11 11 0 0 60 23 53
2017 Language of service - Both English and French 20 35 26 14 3 0 3 56 17 101
2014 Language of service - English only 20 33 26 13 8 0 0 53 21 69
2014 Language of service - Both English and French 16 37 21 13 11 2 0 54 24 128
2011 Language of service - English only 34 27 15 13 9 2 0 62 23 60
2011 Language of service - Both English and French 28 35 19 11 8 0 0 63 18 153
2008 Language of service - English only 11 33 14 25 18 0 0 44 42 57
2008 Language of service - Both English and French 16 34 20 19 11 1 1 50 30 140

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 30 16 17 13 4 0 52 32 53
2017 Language of service - Both English and French 24 29 23 13 10 0 3 54 23 101
2014 Language of service - English only 27 20 19 17 12 3 1 50 31 69
2014 Language of service - Both English and French 18 25 21 19 14 2 0 45 34 129
2011 Language of service - English only 34 21 13 13 12 5 2 59 27 59
2011 Language of service - Both English and French 30 21 16 14 15 3 1 54 30 153
2008 Language of service - English only 14 18 18 23 20 7 0 35 46 56
2008 Language of service - Both English and French 16 25 24 18 14 2 2 43 33 140
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 24 30 47 53
2017 Language of service - Both English and French 39 35 26 101
2014 Language of service - English only 23 39 37 69
2014 Language of service - Both English and French 36 30 34 129
2011 Language of service - English only 23 40 37 61
2011 Language of service - Both English and French 37 34 28 153

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Language of service - English only 24 17 32 0 20 8 12
2017 Language of service - Both English and French 19 7 59 3 7 5 39
2014 Language of service - English only 19 13 31 25 9999 11 16
2014 Language of service - Both English and French 20 17 44 10 9999 8 46
2011 Language of service - English only 13 9 57 7 9999 14 14
2011 Language of service - Both English and French 11 20 59 6 9999 4 58
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 31 69 52
2017 Language of service - Both English and French 23 77 101
2014 Language of service - English only 24 76 69
2014 Language of service - Both English and French 20 80 129

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 16
2017 Language of service - Both English and French 46 22
2014 Language of service - English only 43 16
2014 Language of service - Both English and French 42 25

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 68 16
2017 Language of service - Both English and French 59 22
2014 Language of service - English only 62 16
2014 Language of service - Both English and French 73 25

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 22
2014 Language of service - English only 0 16
2014 Language of service - Both English and French 0 25

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 22
2014 Language of service - English only 0 16
2014 Language of service - Both English and French 0 25

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 22

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 62 16
2017 Language of service - Both English and French 22 22
2014 Language of service - English only 44 16
2014 Language of service - Both English and French 48 25

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 32 22
2014 Language of service - English only 32 16
2014 Language of service - Both English and French 36 25

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 16
2017 Language of service - Both English and French 47 22
2014 Language of service - English only 37 16
2014 Language of service - Both English and French 47 25

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 16
2017 Language of service - Both English and French 31 22
2014 Language of service - English only 50 16
2014 Language of service - Both English and French 45 25

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 23 22
2014 Language of service - Both English and French 32 25

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 44 16
2017 Language of service - Both English and French 59 22
2014 Language of service - English only 49 16
2014 Language of service - Both English and French 44 25

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 44 16
2014 Language of service - English only 62 16
2014 Language of service - Both English and French 33 25

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 22

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 44 16
2017 Language of service - Both English and French 46 22
2014 Language of service - English only 68 16
2014 Language of service - Both English and French 54 25

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 37 16
2014 Language of service - English only 30 16
2014 Language of service - Both English and French 33 25

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 48 22

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 62 16
2017 Language of service - Both English and French 72 22
2014 Language of service - English only 62 16
2014 Language of service - Both English and French 71 25

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 42 22
2014 Language of service - English only 42 16
2014 Language of service - Both English and French 23 25

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 16
2017 Language of service - Both English and French 33 22
2014 Language of service - English only 30 16
2014 Language of service - Both English and French 18 25

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 29 22

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 22

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 14

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 23 22
2014 Language of service - Both English and French 18 24

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 14

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 14
2014 Language of service - English only 0 15

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 14
2014 Language of service - English only 0 15

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 34 22

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 48 22
2014 Language of service - English only 39 15
2014 Language of service - Both English and French 46 24

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 14
2014 Language of service - English only 0 15
2014 Language of service - Both English and French 0 24

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 36 14
2017 Language of service - Both English and French 37 22
2014 Language of service - Both English and French 65 24

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 24 22
2014 Language of service - English only 32 15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 100 0 16
2017 Language of service - Both English and French 100 0 22

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 21 15 16 13 18 9 39 41 53
2017 Language of service - Both English and French 5 22 25 5 11 24 7 39 24 100
2014 Language of service - English only 19 15 22 9 14 17 4 42 29 69
2014 Language of service - Both English and French 15 17 23 4 9 24 8 47 19 128

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 32 20 11 12 6 0 55 24 53
2017 Language of service - Both English and French 13 39 24 3 8 13 1 59 13 99
2014 Language of service - English only 23 22 25 14 7 10 0 50 22 69
2014 Language of service - Both English and French 23 38 18 5 7 7 2 67 14 129
2011 Language of service - English only 30 33 11 13 9 3 0 66 23 61
2011 Language of service - Both English and French 41 34 13 5 3 4 0 78 9 152
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 59 12 4 0 2 3 84 4 53
2017 Language of service - Both English and French 18 52 11 10 0 3 6 76 11 99
2014 Language of service - English only 31 44 14 4 1 0 5 79 6 69
2014 Language of service - Both English and French 25 52 7 5 2 1 8 84 8 128
2011 Language of service - English only 41 40 8 3 2 0 6 87 5 61
2011 Language of service - Both English and French 31 48 7 6 0 1 8 86 7 153
2008 Language of service - English only 23 58 11 5 2 2 0 82 7 57
2008 Language of service - Both English and French 27 39 15 9 3 1 6 71 12 140

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 34 26 11 9 7 3 49 23 53
2017 Language of service - Both English and French 4 20 26 6 5 28 11 39 18 100
2014 Language of service - English only 10 31 20 12 7 14 6 51 23 69
2014 Language of service - Both English and French 14 24 18 3 7 21 13 58 15 128
2011 Language of service - English only 16 24 29 8 4 13 7 49 15 61
2011 Language of service - Both English and French 15 28 21 4 4 19 9 59 11 153

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 27 15 6 0 0 3 79 6 53
2017 Language of service - Both English and French 36 37 9 6 1 5 5 82 8 100
2014 Language of service - English only 31 33 15 9 1 9 2 72 11 69
2014 Language of service - Both English and French 34 35 9 3 4 5 8 80 9 129
2011 Language of service - English only 40 22 16 6 3 5 7 71 10 61
2011 Language of service - Both English and French 42 32 9 2 2 5 7 85 5 153
2008 Language of service - English only 30 39 14 7 2 9 0 75 10 57
2008 Language of service - Both English and French 27 39 14 5 0 9 6 78 6 140

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 21 27 10 6 3 3 54 16 53
2017 Language of service - Both English and French 27 38 13 4 2 9 6 77 7 100
2014 Language of service - English only 22 33 19 8 3 12 4 65 12 69
2014 Language of service - Both English and French 31 37 10 2 4 9 7 81 7 129
2011 Language of service - English only 34 32 13 3 6 6 6 75 10 61
2011 Language of service - Both English and French 36 31 10 4 1 10 7 81 6 153
2008 Language of service - English only 23 30 16 9 9 9 5 61 20 57
2008 Language of service - Both English and French 23 41 13 8 3 9 4 73 12 140
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 11 89 100
2014 Language of service - English only 10 90 69
2014 Language of service - Both English and French 10 90 129

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 91 11
2014 Language of service - Both English and French 84 13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 45 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 45 11
2014 Language of service - Both English and French 70 13

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 13

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 45 11
2014 Language of service - Both English and French 40 13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 53 11
2014 Language of service - Both English and French 45 13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 100 0 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 13 23 24 4 2 22 12 55 9 53
2017 Language of service - Both English and French 8 21 20 3 8 33 7 48 18 100
2014 Language of service - English only 14 18 25 6 3 24 10 49 14 69
2014 Language of service - Both English and French 16 15 19 1 6 38 6 54 12 129

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 31 23 8 4 7 0 63 13 53
2017 Language of service - Both English and French 12 39 19 5 4 16 4 64 11 99
2014 Language of service - English only 21 25 32 2 1 17 2 57 4 69
2014 Language of service - Both English and French 26 36 14 5 4 15 2 74 10 129
2011 Language of service - English only 37 24 13 13 3 9 0 68 18 61
2011 Language of service - Both English and French 42 33 11 4 1 10 0 83 5 152
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 30 16 15 10 0 4 58 25 53
2017 Language of service - Both English and French 33 24 16 8 15 0 5 60 24 99

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 29 21 17 11 0 4 49 29 53
2017 Language of service - Both English and French 15 17 26 25 15 0 2 33 40 100

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 27 15 11 7 2 4 64 20 53
2017 Language of service - Both English and French 18 28 30 6 13 1 4 49 20 99

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 25 23 11 22 0 4 41 35 53
2017 Language of service - Both English and French 9 14 20 27 27 0 3 24 56 100

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 52 27 6 6 4 0 6 84 10 52
2017 Language of service - Both English and French 29 33 16 2 6 2 12 73 9 100

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 32 21 4 17 0 2 57 21 52
2017 Language of service - Both English and French 30 25 19 15 7 1 4 57 23 100

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 38 20 12 11 0 2 57 23 52
2017 Language of service - Both English and French 18 23 32 11 11 0 5 43 23 100

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 31 16 17 11 0 2 55 29 52
2017 Language of service - Both English and French 23 27 26 10 8 0 6 53 19 100

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 29 6 15 11 0 2 67 27 52
2017 Language of service - Both English and French 25 26 21 11 9 2 6 56 21 100

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 25 12 9 11 2 2 66 22 52
2017 Language of service - Both English and French 32 27 19 13 4 0 5 62 18 100

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 55 24 15 4 0 0 2 81 4 53
2017 Language of service - Both English and French 44 24 19 4 5 0 4 71 9 100

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 68 17 4 8 0 0 4 88 8 53
2017 Language of service - Both English and French 59 18 3 8 5 0 7 82 14 100

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 42 9 6 0 0 2 84 6 53
2017 Language of service - Both English and French 40 28 15 6 5 0 6 72 12 100

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 36 15 6 2 2 2 77 8 53
2017 Language of service - Both English and French 47 23 10 9 5 0 6 75 15 100

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 47 23 6 2 0 0 23 90 2 53
2017 Language of service - Both English and French 37 14 5 5 1 0 38 82 9 100

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 26 19 7 2 0 2 71 9 53
2017 Language of service - Both English and French 51 17 13 8 2 0 10 75 11 99

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 58 21 10 0 6 2 4 84 6 53
2017 Language of service - Both English and French 69 11 6 2 4 0 8 87 7 100

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 36 15 6 0 0 2 79 6 53
2017 Language of service - Both English and French 52 23 13 5 0 0 8 81 5 100

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 33 40 9 4 0 0 47 13 53
2017 Language of service - Both English and French 14 27 36 18 4 0 1 41 23 100

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 6 15 34 35 7 4 0 43 22 53
2017 Language of service - Both English and French 5 27 35 18 13 0 2 31 33 99

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 32 26 8 8 0 0 59 16 52
2017 Language of service - Both English and French 17 47 18 7 3 8 0 69 11 100

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 41 14 19 4 2 0 63 23 53
2017 Language of service - Both English and French 13 29 21 27 5 3 1 44 33 99
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 17 83 53
2017 Language of service - Both English and French 19 81 99
2014 Language of service - English only 18 82 68
2014 Language of service - Both English and French 21 79 128

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 78 22 19
2014 Language of service - English only 73 27 11
2014 Language of service - Both English and French 81 19 28

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 48 32 0 14 7 0 0 80 20 15
2014 Language of service - Both English and French 63 19 5 5 5 4 0 85 10 22
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 13 18 6 7 6 2 52 48 53
2017 Language of service - Both English and French 42 25 19 1 10 3 0 43 57 99

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 27 23
2017 Language of service - Both English and French 26 53

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 35 23
2017 Language of service - Both English and French 27 53

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 23
2017 Language of service - Both English and French 31 53

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 52 23
2017 Language of service - Both English and French 44 53

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 23
2017 Language of service - Both English and French 9 53

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 23
2017 Language of service - Both English and French 44 53

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Language of service - English only 8 51 32 0 5 4 23
2017 Language of service - Both English and French 7 60 21 6 0 6 50

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 4 30 32 26 8 0 0 34 34 23
2017 Language of service - Both English and French 15 33 19 8 9 2 14 58 20 54

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 4 26 21 13 22 0 15 35 40 23
2017 Language of service - Both English and French 9 12 20 6 20 2 32 32 38 53
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