2017 Public Service Employee Survey Results for Courts Administration Service by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 44 5 16 5 0 0 74 21 154
2017 Does not provide services to public 31 45 5 13 5 0 0 76 19 197
2014 Provides services to public 27 38 7 18 9 0 0 65 28 200
2014 Does not provide services to public 20 49 6 19 6 0 0 68 26 214
2011 Provides services to public 39 44 6 10 1 0 0 83 11 215
2011 Does not provide services to public 40 49 4 7 1 0 0 88 8 251
2008 Provides services to public 31 47 7 12 4 0 0 78 15 198
2008 Does not provide services to public 42 39 4 11 3 0 0 81 14 232

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 67 26 3 3 1 0 0 93 4 154
2017 Does not provide services to public 69 24 2 1 2 0 2 95 3 195
2014 Provides services to public 66 25 5 2 1 1 1 92 3 200
2014 Does not provide services to public 52 32 9 4 2 1 1 85 6 214
2011 Provides services to public 71 24 3 2 0 0 0 95 2 215
2011 Does not provide services to public 66 25 6 4 0 0 0 90 4 251
2008 Provides services to public 64 23 6 2 3 1 1 89 5 198
2008 Does not provide services to public 68 24 4 3 0 0 1 93 3 231

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 33 8 6 1 1 1 85 7 154
2017 Does not provide services to public 56 28 7 7 1 0 1 84 8 197
2014 Provides services to public 60 23 7 5 3 0 1 85 8 200
2014 Does not provide services to public 49 30 7 11 3 0 1 79 14 214
2011 Provides services to public 61 20 9 4 5 0 1 82 10 214
2011 Does not provide services to public 55 30 7 5 2 0 1 86 7 251
2008 Provides services to public 54 27 5 10 4 1 1 82 14 198
2008 Does not provide services to public 55 28 6 9 1 0 0 83 10 231

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 42 11 10 5 1 0 74 15 154
2017 Does not provide services to public 48 33 6 8 4 0 0 81 13 197
2014 Provides services to public 41 36 6 12 4 0 0 78 16 198
2014 Does not provide services to public 41 38 7 10 3 0 0 80 13 213
2011 Provides services to public 44 33 8 10 4 0 0 78 15 214
2011 Does not provide services to public 42 37 8 8 4 0 1 79 13 250

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 37 12 18 4 0 1 65 22 154
2017 Does not provide services to public 30 37 13 9 11 0 0 67 20 197
2014 Provides services to public 17 37 13 23 9 0 0 54 32 199
2014 Does not provide services to public 17 26 22 16 19 0 1 43 35 214
2011 Provides services to public 27 40 9 12 10 0 2 68 22 214
2011 Does not provide services to public 26 37 14 12 10 0 1 64 22 251
2008 Provides services to public 22 41 7 18 10 0 2 64 29 198
2008 Does not provide services to public 28 39 16 12 5 0 1 67 17 232

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 37 16 11 5 1 0 67 16 154
2017 Does not provide services to public 43 41 8 4 4 0 0 84 8 197
2014 Provides services to public 31 36 19 7 6 1 0 68 13 200
2014 Does not provide services to public 41 41 11 4 4 0 0 82 8 214
2011 Provides services to public 41 32 12 8 6 1 0 73 14 215
2011 Does not provide services to public 48 31 11 6 3 0 0 80 9 250
2008 Provides services to public 30 37 16 9 7 0 1 68 16 197
2008 Does not provide services to public 48 34 9 6 3 0 0 82 9 232

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 46 8 11 3 0 0 78 14 154
2017 Does not provide services to public 49 39 6 3 1 1 0 89 5 195
2014 Provides services to public 37 39 10 6 7 1 0 77 13 200
2014 Does not provide services to public 46 38 8 5 3 0 0 85 7 214
2011 Provides services to public 41 39 7 7 6 0 0 80 13 215
2011 Does not provide services to public 51 35 9 2 2 0 0 87 5 250
2008 Provides services to public 36 38 11 8 7 0 1 74 15 197
2008 Does not provide services to public 54 33 5 6 2 0 0 87 8 232

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 33 48 6 9 4 0 1 81 13 152
2017 Does not provide services to public 45 39 9 6 2 0 0 84 8 197
2014 Provides services to public 33 43 12 10 2 1 0 77 11 200
2014 Does not provide services to public 31 44 17 5 3 1 0 76 8 214

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 36 13 12 5 0 1 70 17 154
2017 Does not provide services to public 44 32 12 7 5 1 0 77 11 197
2014 Provides services to public 30 31 18 11 8 1 2 63 19 200
2014 Does not provide services to public 27 32 24 8 5 2 1 62 14 214
2011 Provides services to public 42 29 13 8 6 0 3 73 14 214
2011 Does not provide services to public 33 35 16 8 6 1 0 70 14 250

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 26 11 12 7 1 9 66 21 154
2017 Does not provide services to public 26 22 12 7 15 1 16 59 26 197
2014 Provides services to public 32 24 12 10 8 1 14 65 20 199
2014 Does not provide services to public 21 22 10 12 13 2 20 55 32 213
2011 Provides services to public 34 24 7 8 12 2 13 69 23 214
2011 Does not provide services to public 19 20 14 12 13 4 18 50 32 250
2008 Provides services to public 38 24 7 13 7 2 10 70 23 198
2008 Does not provide services to public 26 17 9 10 18 4 16 54 34 232

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 50 16 7 4 0 0 74 11 154
2017 Does not provide services to public 33 51 8 3 4 0 0 85 7 196
2014 Provides services to public 25 45 16 11 4 0 0 70 14 200
2014 Does not provide services to public 29 44 14 8 5 0 0 73 13 214
2011 Provides services to public 38 36 13 7 6 0 0 74 13 214
2011 Does not provide services to public 34 44 12 7 4 0 0 77 11 249
2008 Provides services to public 31 42 13 7 6 0 0 73 13 193
2008 Does not provide services to public 45 34 9 6 5 0 0 80 11 232

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 33 19 17 10 0 0 53 27 154
2017 Does not provide services to public 31 40 16 7 5 1 0 71 12 197
2014 Provides services to public 19 36 13 16 16 0 0 55 33 200
2014 Does not provide services to public 25 36 15 15 8 0 0 62 23 213
2011 Provides services to public 29 32 12 15 12 1 0 61 27 215
2011 Does not provide services to public 25 37 19 11 6 3 0 64 17 250

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 42 16 10 3 0 1 71 13 154
2017 Does not provide services to public 35 42 15 5 4 0 0 76 9 197

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 38 44 8 8 2 0 1 82 10 154
2017 Does not provide services to public 48 42 7 1 2 0 0 90 3 197
2014 Provides services to public 38 43 10 5 3 1 1 82 8 200
2014 Does not provide services to public 41 32 16 8 2 0 0 74 10 214
2011 Provides services to public 45 37 8 6 3 1 0 83 9 214
2011 Does not provide services to public 46 37 10 4 2 1 0 84 6 250
2008 Provides services to public 44 33 12 6 4 2 0 79 9 197
2008 Does not provide services to public 49 32 11 4 2 1 0 82 7 232

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 34 17 14 11 0 0 58 25 154
2017 Does not provide services to public 35 39 13 6 7 0 0 74 13 197

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 52 36 7 3 1 0 1 89 5 154
2017 Does not provide services to public 60 31 5 1 3 0 0 91 4 196
2014 Provides services to public 64 27 6 2 1 0 0 91 3 200
2014 Does not provide services to public 61 28 8 2 1 0 0 89 3 214
2011 Provides services to public 61 27 8 2 1 0 0 89 4 215
2011 Does not provide services to public 62 28 7 2 1 0 0 90 3 250

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 43 15 15 7 0 1 62 23 154
2017 Does not provide services to public 37 37 15 5 5 1 0 75 11 196
2014 Provides services to public 16 38 18 15 12 1 0 54 27 200
2014 Does not provide services to public 19 37 18 14 11 1 0 56 25 214
2011 Provides services to public 34 30 14 13 8 0 1 64 21 215
2011 Does not provide services to public 26 37 15 12 7 1 1 65 20 251

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 34 15 16 9 0 1 60 25 154
2017 Does not provide services to public 41 33 13 7 5 1 1 75 12 196
2014 Provides services to public 22 35 18 13 11 0 1 58 25 200
2014 Does not provide services to public 31 31 17 11 7 1 1 63 19 214

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 27 39 18 11 6 0 1 66 17 154
2017 Does not provide services to public 36 40 12 6 4 1 1 78 10 196
2014 Provides services to public 25 32 18 15 9 0 1 57 24 200
2014 Does not provide services to public 23 39 19 12 7 0 0 63 18 214
2011 Provides services to public 41 37 10 9 3 1 0 78 12 213
2011 Does not provide services to public 40 32 14 9 4 1 0 73 13 250

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 46 9 5 3 0 1 83 8 154
2017 Does not provide services to public 44 44 7 3 2 0 0 88 6 195
2014 Provides services to public 34 45 11 6 3 0 0 79 10 200
2014 Does not provide services to public 37 43 9 8 2 0 0 81 10 214
2011 Provides services to public 41 42 8 5 4 0 0 83 9 214
2011 Does not provide services to public 43 40 10 6 1 0 0 82 7 250
2008 Provides services to public 34 44 10 8 5 0 0 78 12 197
2008 Does not provide services to public 46 40 7 7 0 0 0 86 7 231

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 36 16 4 3 0 1 77 7 154
2017 Does not provide services to public 32 36 17 8 5 1 1 70 13 196
2014 Provides services to public 33 36 22 7 3 0 1 69 10 199
2014 Does not provide services to public 39 29 17 6 8 0 0 69 14 214
2011 Provides services to public 40 36 18 4 2 0 1 77 5 214
2011 Does not provide services to public 34 38 13 10 4 1 1 73 14 250
2008 Provides services to public 23 34 25 12 6 1 1 58 17 198
2008 Does not provide services to public 31 32 18 14 4 0 1 64 18 232

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 18 33 22 10 1 5 34 31 153
2017 Does not provide services to public 12 18 33 19 11 2 5 33 32 196
2014 Provides services to public 10 24 37 16 8 1 4 26 36 200
2014 Does not provide services to public 12 20 34 16 11 1 5 29 35 213
2011 Provides services to public 10 21 30 19 14 1 5 35 33 213
2011 Does not provide services to public 8 20 29 28 9 2 4 39 30 251
2008 Provides services to public 10 34 30 16 7 1 2 23 45 197
2008 Does not provide services to public 6 20 34 20 13 1 4 36 28 230

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 20 29 23 8 3 5 34 35 154
2017 Does not provide services to public 9 17 28 16 17 4 7 38 30 195
2014 Provides services to public 12 22 26 21 10 6 3 35 37 199
2014 Does not provide services to public 15 18 29 16 10 3 9 29 38 213
2011 Provides services to public 8 20 25 19 20 1 7 43 30 213
2011 Does not provide services to public 7 21 22 21 15 6 7 42 33 251
2008 Provides services to public 20 31 24 16 6 1 2 22 53 197
2008 Does not provide services to public 11 20 23 22 16 3 6 42 33 229

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 23 28 21 13 1 7 37 33 153
2017 Does not provide services to public 9 16 23 21 19 2 11 46 28 195
2014 Provides services to public 14 22 22 22 10 5 5 36 40 200
2014 Does not provide services to public 16 20 23 18 12 3 9 33 41 212
2011 Provides services to public 16 17 25 16 15 3 10 35 37 214
2011 Does not provide services to public 11 19 26 19 13 4 9 36 34 251
2008 Provides services to public 16 24 32 16 7 2 4 24 42 198
2008 Does not provide services to public 8 20 29 19 15 3 5 38 30 230

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 6 13 30 30 16 1 5 49 20 152
2017 Does not provide services to public 7 8 31 28 19 0 7 51 16 193
2014 Provides services to public 6 14 25 35 14 1 4 52 22 198
2014 Does not provide services to public 12 14 29 26 14 2 4 42 27 211
2011 Provides services to public 4 14 24 29 20 0 8 53 20 214
2011 Does not provide services to public 5 11 31 28 18 3 4 50 17 249
2008 Provides services to public 8 20 30 30 11 1 2 41 28 196
2008 Does not provide services to public 7 12 30 25 21 2 3 48 20 230

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 29 25 12 8 0 3 21 53 153
2017 Does not provide services to public 17 27 24 9 14 3 6 26 48 194
2014 Provides services to public 30 26 22 11 7 1 2 19 58 199
2014 Does not provide services to public 21 23 21 16 9 1 8 27 49 213
2011 Provides services to public 13 20 28 16 15 0 7 33 36 214
2011 Does not provide services to public 9 21 25 19 16 3 6 39 33 249
2008 Provides services to public 27 30 19 14 7 1 2 21 59 198
2008 Does not provide services to public 15 20 25 17 19 1 4 38 36 230

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 19 28 16 12 3 3 30 40 152
2017 Does not provide services to public 13 18 24 16 17 5 8 37 35 193
2014 Provides services to public 12 21 21 23 14 4 5 40 37 199
2014 Does not provide services to public 11 16 29 18 9 2 15 32 33 213
2011 Provides services to public 12 15 19 25 21 3 5 49 30 214
2011 Does not provide services to public 8 15 26 21 13 5 12 41 28 251
2008 Provides services to public 24 27 27 13 5 2 3 19 53 198
2008 Does not provide services to public 14 21 23 17 14 4 7 34 40 229

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 11 25 26 18 14 4 3 34 38 153
2017 Does not provide services to public 13 10 30 18 18 3 8 40 26 194
2014 Provides services to public 14 23 29 18 7 2 5 28 41 199
2014 Does not provide services to public 12 21 30 12 10 6 9 26 39 213
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 61 27 7 2 1 0 2 89 3 154
2017 Does not provide services to public 58 23 7 7 2 1 3 83 10 196
2014 Provides services to public 63 19 6 5 3 0 4 86 8 200
2014 Does not provide services to public 54 27 6 9 1 0 2 83 11 213
2011 Provides services to public 66 21 4 6 3 0 1 88 8 215
2011 Does not provide services to public 57 26 8 7 2 1 0 83 9 249
2008 Provides services to public 55 27 6 3 5 0 4 86 8 195
2008 Does not provide services to public 54 25 5 9 2 0 3 83 12 232

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 30 19 19 12 1 3 48 32 153
2017 Does not provide services to public 22 27 19 9 8 7 8 58 20 196
2014 Provides services to public 19 27 22 12 15 3 3 48 29 200
2014 Does not provide services to public 22 28 19 11 11 5 4 55 24 213

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 34 15 12 7 0 1 65 20 153
2017 Does not provide services to public 45 36 6 5 8 1 1 82 13 196
2014 Provides services to public 34 29 9 12 14 1 1 64 27 200
2014 Does not provide services to public 37 33 8 8 8 5 1 75 17 214

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 37 11 18 11 0 1 60 29 154
2017 Does not provide services to public 36 34 13 5 9 2 2 73 14 196
2014 Provides services to public 23 31 17 18 8 1 2 56 27 200
2014 Does not provide services to public 30 33 16 11 6 2 3 66 17 212
2011 Provides services to public 27 37 13 12 8 3 1 66 20 215
2011 Does not provide services to public 35 31 13 8 7 3 2 70 16 251
2008 Provides services to public 17 42 16 11 12 2 1 60 23 198
2008 Does not provide services to public 31 38 13 8 4 2 4 74 13 232

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 20 36 13 15 8 6 2 61 25 154
2017 Does not provide services to public 32 27 11 7 8 12 3 69 18 196
2014 Provides services to public 23 27 17 14 12 5 3 55 27 200
2014 Does not provide services to public 29 28 13 10 7 9 3 65 20 212
2011 Provides services to public 31 29 11 9 12 8 1 66 23 215
2011 Does not provide services to public 35 19 16 11 7 8 4 61 21 250
2008 Provides services to public 19 32 14 14 13 8 1 56 29 197
2008 Does not provide services to public 31 29 14 5 7 9 4 70 13 232

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 6 17 14 29 21 10 3 26 58 154
2017 Does not provide services to public 10 21 17 12 13 22 5 43 33 196
2014 Provides services to public 12 16 19 19 24 6 3 31 48 200
2014 Does not provide services to public 15 20 16 16 16 13 4 42 38 211

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 47 10 9 4 1 1 77 14 154
2017 Does not provide services to public 38 41 9 6 4 1 1 81 10 197
2014 Provides services to public 30 38 16 10 6 0 0 68 17 200
2014 Does not provide services to public 36 41 11 7 5 0 0 77 12 212
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 32 14 14 7 0 1 64 21 154
2017 Does not provide services to public 39 36 10 5 5 1 3 79 10 196
2014 Provides services to public 29 34 13 13 10 0 0 64 23 200
2014 Does not provide services to public 29 34 15 12 7 0 3 65 20 214
2011 Provides services to public 37 32 12 12 7 0 0 69 19 214
2011 Does not provide services to public 30 31 17 11 7 2 2 63 19 250
2008 Provides services to public 23 33 17 14 11 2 1 57 26 198
2008 Does not provide services to public 29 34 14 11 9 0 3 66 20 232

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 38 27 16 9 9 1 1 66 18 154
2017 Does not provide services to public 52 28 9 3 4 3 1 83 8 196
2014 Provides services to public 34 32 17 8 7 1 2 68 15 200
2014 Does not provide services to public 30 36 11 10 7 2 3 70 18 214
2011 Provides services to public 41 30 14 7 7 1 1 72 14 215
2011 Does not provide services to public 30 33 17 6 8 4 2 67 15 251
2008 Provides services to public 23 34 18 11 9 4 2 60 21 197
2008 Does not provide services to public 35 33 11 8 8 3 2 71 17 231

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 38 30 14 10 8 0 1 68 18 153
2017 Does not provide services to public 53 28 10 4 3 1 1 83 7 196
2014 Provides services to public 30 33 16 11 9 0 1 64 20 199
2014 Does not provide services to public 30 37 12 12 7 0 3 68 20 213
2011 Provides services to public 45 26 11 11 7 0 0 71 18 215
2011 Does not provide services to public 32 34 14 10 7 0 1 67 18 251
2008 Provides services to public 25 37 14 10 11 2 0 64 22 198
2008 Does not provide services to public 32 40 9 11 7 0 1 72 18 232

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 79 13 3 3 1 0 1 93 4 154
2017 Does not provide services to public 81 13 3 1 1 0 2 96 2 196
2014 Provides services to public 76 15 3 1 4 0 1 91 5 200
2014 Does not provide services to public 72 20 5 1 1 0 1 93 2 214
2011 Provides services to public 78 13 3 1 3 0 1 92 4 214
2011 Does not provide services to public 71 19 5 2 1 0 2 92 3 251
2008 Provides services to public 76 12 6 3 0 0 3 91 3 198
2008 Does not provide services to public 79 13 2 3 1 0 3 94 4 232

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 25 10 9 9 1 6 71 19 154
2017 Does not provide services to public 50 20 10 6 6 4 4 76 13 196
2014 Provides services to public 38 23 14 6 9 4 6 67 17 200
2014 Does not provide services to public 33 25 15 7 6 7 7 68 15 213
2011 Provides services to public 45 29 5 7 10 1 4 78 17 215
2011 Does not provide services to public 35 27 13 10 7 4 4 68 18 251

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 44 26 8 13 7 0 1 71 21 154
2017 Does not provide services to public 61 21 6 5 5 1 1 84 10 196

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 44 27 17 5 6 1 1 72 11 154
2017 Does not provide services to public 59 22 9 2 4 3 1 84 6 195

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 34 10 8 7 0 1 74 15 154
2017 Does not provide services to public 57 25 6 4 5 1 1 84 10 196
2014 Provides services to public 42 27 15 9 7 0 0 69 17 200
2014 Does not provide services to public 33 35 15 10 5 1 1 69 16 213
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 63 7 0 3 3 3 90 3 32
2017 Does not provide services to public 32 39 11 6 5 3 5 77 11 52
2014 Provides services to public 36 35 9 10 7 0 3 73 18 41
2014 Does not provide services to public 23 40 14 8 3 5 6 71 13 54

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 34 21 12 7 6 1 57 21 154
2017 Does not provide services to public 33 35 12 6 5 7 2 74 12 196
2014 Provides services to public 21 36 16 14 7 7 0 60 23 199
2014 Does not provide services to public 19 29 24 9 7 12 0 54 18 213
2011 Provides services to public 29 27 18 12 8 6 1 60 21 214
2011 Does not provide services to public 22 28 22 7 10 10 0 56 20 250

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 24 26 22 9 2 1 40 32 154
2017 Does not provide services to public 29 33 15 7 11 4 2 65 19 195
2014 Provides services to public 15 29 24 18 12 2 0 45 30 199
2014 Does not provide services to public 16 29 25 14 12 2 1 47 27 213
2011 Provides services to public 26 24 20 16 11 4 0 52 28 213
2011 Does not provide services to public 22 29 24 11 11 4 1 53 22 250
2008 Provides services to public 14 29 19 18 18 2 0 44 37 198
2008 Does not provide services to public 19 29 21 17 10 3 1 50 28 232

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 9 24 24 21 14 8 1 36 37 154
2017 Does not provide services to public 22 29 18 11 11 7 1 55 25 196
2014 Provides services to public 10 22 26 23 13 5 0 34 38 199
2014 Does not provide services to public 12 22 28 17 15 7 0 36 34 213
2011 Provides services to public 20 27 19 18 10 7 0 50 29 215
2011 Does not provide services to public 9 31 26 14 9 11 0 45 26 251
2008 Provides services to public 9 24 15 25 21 7 0 35 49 198
2008 Does not provide services to public 12 25 22 20 10 10 1 42 34 231

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 29 20 17 14 8 1 43 35 154
2017 Does not provide services to public 28 28 15 8 12 7 1 61 22 196
2014 Provides services to public 13 25 27 16 11 8 0 41 29 198
2014 Does not provide services to public 14 33 23 12 13 5 0 49 27 213
2011 Provides services to public 24 31 18 12 10 5 0 58 23 215
2011 Does not provide services to public 15 33 22 9 10 10 0 54 21 251
2008 Provides services to public 14 31 15 17 17 7 0 48 36 198
2008 Does not provide services to public 15 31 16 15 8 14 1 55 27 232

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 29 18 22 18 4 1 39 42 153
2017 Does not provide services to public 23 30 17 10 14 6 0 57 25 196
2014 Provides services to public 13 30 22 16 17 2 0 44 34 198
2014 Does not provide services to public 9 28 23 21 16 3 0 38 38 213
2011 Provides services to public 26 28 19 13 13 1 0 54 26 215
2011 Does not provide services to public 13 34 21 16 12 3 0 49 30 251
2008 Provides services to public 11 37 14 16 18 4 1 50 35 197
2008 Does not provide services to public 19 33 16 18 8 4 2 55 28 231
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 42 17 13 6 2 1 63 19 154
2017 Does not provide services to public 30 37 17 8 5 2 1 69 13 196
2014 Provides services to public 21 37 28 9 5 0 0 59 14 200
2014 Does not provide services to public 17 36 27 8 8 3 1 56 16 212
2011 Provides services to public 30 38 16 8 6 3 0 69 14 215
2011 Does not provide services to public 23 32 26 9 8 3 0 56 17 249

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 44 14 5 3 3 1 77 8 151
2017 Does not provide services to public 46 32 13 2 3 5 0 82 5 195
2014 Provides services to public 28 45 13 7 2 3 1 77 10 200
2014 Does not provide services to public 30 43 13 1 2 9 2 82 4 213
2011 Provides services to public 35 42 14 3 2 4 0 80 5 215
2011 Does not provide services to public 37 34 15 6 2 4 2 76 9 250

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 37 15 10 4 2 2 70 14 153
2017 Does not provide services to public 42 31 10 8 2 6 0 78 11 195
2014 Provides services to public 29 35 20 8 4 4 1 66 13 200
2014 Does not provide services to public 32 34 14 7 6 5 1 70 14 212
2011 Provides services to public 41 31 10 8 5 4 1 76 14 214
2011 Does not provide services to public 33 31 12 8 8 6 1 69 18 250
2008 Provides services to public 23 38 13 11 9 5 2 66 21 198
2008 Does not provide services to public 31 38 10 8 6 5 2 74 15 232

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 33 24 10 9 7 1 52 22 154
2017 Does not provide services to public 26 24 24 9 8 6 2 55 19 195
2014 Provides services to public 15 35 24 12 10 3 1 52 24 200
2014 Does not provide services to public 22 22 25 11 9 8 3 50 22 213
2011 Provides services to public 24 37 15 12 5 5 2 65 18 214
2011 Does not provide services to public 18 28 24 11 10 8 1 51 23 251

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 11 24 18 16 12 14 4 43 35 154
2017 Does not provide services to public 17 20 18 11 11 18 4 49 29 196
2014 Provides services to public 13 25 22 14 18 6 2 42 34 200
2014 Does not provide services to public 18 14 21 16 13 13 4 39 36 213
2011 Provides services to public 20 19 15 16 13 12 3 47 35 214
2011 Does not provide services to public 14 21 22 11 12 16 4 43 29 251

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 33 9 1 1 1 3 88 3 154
2017 Does not provide services to public 58 27 8 2 1 2 2 88 4 196
2014 Provides services to public 51 29 9 4 3 1 3 83 7 200
2014 Does not provide services to public 48 27 13 5 2 3 2 79 8 213

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 66 27 3 1 1 0 1 95 2 154
2017 Does not provide services to public 67 22 3 3 1 4 1 92 4 195
2014 Provides services to public 60 25 7 3 2 2 2 88 5 200
2014 Does not provide services to public 49 26 11 5 2 6 2 81 7 211
2011 Provides services to public 67 22 7 2 0 0 1 91 2 215
2011 Does not provide services to public 58 23 14 2 1 1 1 83 3 250
2008 Provides services to public 65 20 6 5 2 1 2 88 6 198
2008 Does not provide services to public 65 21 5 3 1 3 2 90 5 231

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 27 27 14 14 1 1 44 28 153
2017 Does not provide services to public 26 26 19 13 11 6 0 55 25 196
2014 Provides services to public 11 17 28 16 24 3 1 30 42 200
2014 Does not provide services to public 11 13 19 26 26 4 1 25 55 212
2011 Provides services to public 22 27 15 19 15 2 0 50 35 215
2011 Does not provide services to public 13 33 19 15 14 3 3 49 31 251
2008 Provides services to public 13 30 17 18 19 3 0 45 38 198
2008 Does not provide services to public 17 35 19 10 14 4 0 55 26 230

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 11 22 19 21 23 1 4 34 46 154
2017 Does not provide services to public 13 17 16 16 21 6 11 36 44 196
2014 Provides services to public 14 13 19 17 31 3 3 28 51 200
2014 Does not provide services to public 7 14 19 17 33 3 8 23 56 212
2011 Provides services to public 12 26 12 20 26 1 3 40 48 215
2011 Does not provide services to public 7 18 13 22 24 3 13 30 54 251
2008 Provides services to public 8 24 15 20 28 3 2 34 51 197
2008 Does not provide services to public 7 25 15 18 19 5 11 38 45 232

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 31 23 15 12 4 1 47 28 154
2017 Does not provide services to public 19 38 19 5 7 11 0 65 13 195

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 40 18 6 3 4 1 71 10 154
2017 Does not provide services to public 39 31 13 2 4 9 0 78 7 196
2014 Provides services to public 36 35 17 5 4 3 1 73 9 200
2014 Does not provide services to public 31 41 15 3 4 5 2 77 7 213

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 20 47 16 9 5 2 1 68 15 153
2017 Does not provide services to public 38 41 9 2 4 5 0 84 6 196
2014 Provides services to public 33 40 16 7 3 1 0 74 10 200
2014 Does not provide services to public 32 42 14 7 4 1 0 75 11 213
2011 Provides services to public 36 32 17 5 6 3 1 71 12 215
2011 Does not provide services to public 29 38 20 4 4 4 0 70 9 251

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 45 11 7 5 0 1 77 12 154
2017 Does not provide services to public 54 33 8 3 2 1 0 87 5 195
2014 Provides services to public 37 38 14 6 4 0 0 76 10 200
2014 Does not provide services to public 43 38 10 5 4 0 0 81 9 213
2011 Provides services to public 43 36 11 5 5 0 0 79 10 214
2011 Does not provide services to public 40 36 13 6 5 0 0 76 10 251
2008 Provides services to public 28 41 15 10 5 2 0 69 15 196
2008 Does not provide services to public 41 37 11 7 4 0 0 78 11 231

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 33 25 16 6 1 1 52 23 153
2017 Does not provide services to public 30 27 22 9 9 3 0 58 19 196
2014 Provides services to public 18 33 27 11 10 0 0 51 22 200
2014 Does not provide services to public 23 29 25 10 11 1 0 53 22 214
2011 Provides services to public 28 29 20 14 9 0 0 57 24 214
2011 Does not provide services to public 29 31 21 9 10 1 0 60 19 251

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 20 37 23 13 6 0 2 58 19 154
2017 Does not provide services to public 33 35 15 9 8 1 0 68 16 196
2014 Provides services to public 17 36 23 13 10 1 0 54 23 199
2014 Does not provide services to public 24 36 20 8 11 1 0 61 19 214
2011 Provides services to public 30 33 18 11 8 0 0 63 20 214
2011 Does not provide services to public 30 34 19 10 8 0 0 63 18 249
2008 Provides services to public 15 33 18 20 13 1 1 48 33 198
2008 Does not provide services to public 29 39 14 10 7 0 0 68 17 232

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 29 20 14 11 1 2 53 26 154
2017 Does not provide services to public 25 21 18 13 8 9 6 54 24 196
2014 Provides services to public 21 24 21 18 13 2 0 46 32 200
2014 Does not provide services to public 25 20 20 11 13 7 3 51 28 214
2011 Provides services to public 31 21 15 13 14 4 1 55 29 213
2011 Does not provide services to public 31 22 19 9 11 4 3 58 22 251
2008 Provides services to public 16 23 22 19 15 4 2 41 36 197
2008 Does not provide services to public 25 26 19 11 12 2 5 55 25 232
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Provides services to public 34 33 33 154
2017 Does not provide services to public 38 27 35 197
2014 Provides services to public 32 33 36 200
2014 Does not provide services to public 34 35 31 214
2011 Provides services to public 33 36 31 215
2011 Does not provide services to public 38 38 24 251

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Provides services to public 20 10 52 2 10 6 51
2017 Does not provide services to public 16 10 35 2 34 3 69
2014 Provides services to public 20 16 41 14 9999 9 62
2014 Does not provide services to public 20 8 50 3 9999 19 76
2011 Provides services to public 11 18 59 6 9999 6 72
2011 Does not provide services to public 12 7 47 11 9999 23 92
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 26 74 153
2017 Does not provide services to public 16 84 195
2014 Provides services to public 21 79 200
2014 Does not provide services to public 15 85 214

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Provides services to public 43 38
2017 Does not provide services to public 44 32
2014 Provides services to public 43 41
2014 Does not provide services to public 37 33

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 63 38
2017 Does not provide services to public 59 32
2014 Provides services to public 69 41
2014 Does not provide services to public 66 33

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 17 32

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 32
2014 Provides services to public 0 41
2014 Does not provide services to public 0 33

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 32
2014 Provides services to public 12 41

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Provides services to public 39 38
2017 Does not provide services to public 51 32
2014 Provides services to public 46 41
2014 Does not provide services to public 37 33

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Provides services to public 26 38
2017 Does not provide services to public 24 32
2014 Provides services to public 34 41
2014 Does not provide services to public 41 33

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Provides services to public 43 38
2017 Does not provide services to public 28 32
2014 Provides services to public 43 41
2014 Does not provide services to public 31 33

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Provides services to public 34 38
2017 Does not provide services to public 42 32
2014 Provides services to public 47 41
2014 Does not provide services to public 53 33

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Provides services to public 21 38
2017 Does not provide services to public 22 32
2014 Provides services to public 27 41
2014 Does not provide services to public 17 33

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Provides services to public 52 38
2017 Does not provide services to public 53 32
2014 Provides services to public 46 41
2014 Does not provide services to public 72 33

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Provides services to public 30 38
2017 Does not provide services to public 41 32
2014 Provides services to public 44 41
2014 Does not provide services to public 23 33

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 32
2014 Provides services to public 0 41

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Provides services to public 17 38
2017 Does not provide services to public 19 32
2014 Provides services to public 21 41

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Provides services to public 45 38
2017 Does not provide services to public 43 32
2014 Provides services to public 59 41
2014 Does not provide services to public 14 33

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Provides services to public 24 38
2017 Does not provide services to public 34 32
2014 Provides services to public 32 41
2014 Does not provide services to public 38 33

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 33 38
2017 Does not provide services to public 16 32
2014 Does not provide services to public 15 33

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 68 38
2017 Does not provide services to public 55 32
2014 Provides services to public 67 41
2014 Does not provide services to public 53 33

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 32 38
2017 Does not provide services to public 38 32
2014 Provides services to public 30 41
2014 Does not provide services to public 15 33

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 38
2017 Does not provide services to public 30 32
2014 Provides services to public 13 41
2014 Does not provide services to public 16 33

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 35 38
2014 Provides services to public 23 41

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 22 38
2014 Provides services to public 11 41
2014 Does not provide services to public 0 33

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 14 38
2014 Provides services to public 26 41
2014 Does not provide services to public 0 33

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 27 32
2014 Provides services to public 15 41
2014 Does not provide services to public 32 33

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 14 36
2017 Does not provide services to public 17 30
2014 Provides services to public 13 39
2014 Does not provide services to public 14 33

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 14 36
2014 Provides services to public 12 39
2014 Does not provide services to public 16 33

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 16 30

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 22 36
2014 Does not provide services to public 26 33

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 19 36
2014 Provides services to public 14 39

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 23 36
2014 Provides services to public 22 39
2014 Does not provide services to public 15 33

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 15 36

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 34 36
2017 Does not provide services to public 41 30
2014 Provides services to public 43 39
2014 Does not provide services to public 42 33

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 30
2014 Provides services to public 0 39

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 36 36
2017 Does not provide services to public 37 30
2014 Provides services to public 50 39
2014 Does not provide services to public 56 33

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 30

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 26 36
2017 Does not provide services to public 24 30
2014 Provides services to public 14 39

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 100 0 38
2017 Does not provide services to public 89 11 32

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 6 22 22 9 12 22 8 39 30 153
2017 Does not provide services to public 13 15 17 7 7 30 12 47 24 196
2014 Provides services to public 17 16 23 6 11 21 6 46 23 199
2014 Does not provide services to public 15 16 22 8 5 29 5 47 19 212

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 36 22 6 9 10 1 58 17 152
2017 Does not provide services to public 28 31 15 4 6 15 1 70 12 195
2014 Provides services to public 23 32 20 8 7 8 2 61 16 200
2014 Does not provide services to public 21 32 21 6 5 14 2 62 13 212
2011 Provides services to public 38 34 12 8 5 4 0 75 13 214
2011 Does not provide services to public 31 29 18 6 5 11 0 67 12 251
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 54 11 8 0 3 5 79 9 152
2017 Does not provide services to public 25 45 12 5 5 3 6 76 11 196
2014 Provides services to public 27 49 9 5 2 1 7 82 8 199
2014 Does not provide services to public 21 45 14 7 2 2 8 74 11 212
2011 Provides services to public 34 46 7 5 0 0 7 86 6 215
2011 Does not provide services to public 23 43 15 7 5 1 6 71 13 250
2008 Provides services to public 26 44 14 8 3 2 5 74 11 198
2008 Does not provide services to public 21 33 11 12 5 5 13 66 21 232

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 6 25 26 8 6 21 8 44 20 153
2017 Does not provide services to public 11 18 17 3 3 24 23 56 11 196
2014 Provides services to public 13 26 19 6 7 19 11 56 18 199
2014 Does not provide services to public 12 10 27 3 3 28 18 39 11 212
2011 Provides services to public 15 26 23 5 4 18 9 56 12 215
2011 Does not provide services to public 11 16 27 4 5 23 14 43 14 251

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 41 33 11 6 1 3 5 81 7 153
2017 Does not provide services to public 44 26 8 1 3 12 7 85 5 196
2014 Provides services to public 33 34 11 5 3 6 7 77 10 200
2014 Does not provide services to public 28 34 19 1 2 7 9 74 4 212
2011 Provides services to public 42 30 11 3 3 5 7 81 6 215
2011 Does not provide services to public 28 32 15 2 3 13 6 75 7 251
2008 Provides services to public 28 39 14 6 1 9 5 77 7 198
2008 Does not provide services to public 26 30 13 3 3 13 13 75 8 232

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 32 18 6 3 7 5 69 11 153
2017 Does not provide services to public 34 28 7 2 3 19 7 84 7 196
2014 Provides services to public 28 35 13 4 3 10 6 76 9 200
2014 Does not provide services to public 24 35 21 2 2 8 8 70 5 212
2011 Provides services to public 35 32 11 4 3 9 7 79 8 215
2011 Does not provide services to public 23 32 17 2 4 15 7 71 7 251
2008 Provides services to public 23 38 14 8 5 9 4 70 15 198
2008 Does not provide services to public 27 26 16 5 2 12 13 70 9 232
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 10 90 153
2017 Does not provide services to public 5 95 196
2014 Provides services to public 10 90 200
2014 Does not provide services to public 5 95 213

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Provides services to public 41 15
2014 Provides services to public 51 20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 86 15
2017 Does not provide services to public 81 11
2014 Provides services to public 68 20
2014 Does not provide services to public 100 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Provides services to public 0 20
2014 Does not provide services to public 0 11

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Does not provide services to public 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 0 11

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 40 11
2014 Provides services to public 51 20

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 0 11
2014 Does not provide services to public 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 0 11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Provides services to public 32 15

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 0 11
2014 Provides services to public 0 20
2014 Does not provide services to public 0 11

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Provides services to public 0 20

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Provides services to public 0 20
2014 Does not provide services to public 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Does not provide services to public 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 40 15
2017 Does not provide services to public 80 11
2014 Provides services to public 55 20
2014 Does not provide services to public 46 11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Does not provide services to public 0 11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 13
2017 Does not provide services to public 0 11
2014 Provides services to public 23 20
2014 Does not provide services to public 0 11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 13
2017 Does not provide services to public 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 13
2017 Does not provide services to public 0 11
2014 Does not provide services to public 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11
2014 Provides services to public 0 20
2014 Does not provide services to public 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 13
2017 Does not provide services to public 0 11

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 13
2014 Provides services to public 0 20

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 13
2017 Does not provide services to public 0 11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 46 13
2014 Provides services to public 31 20
2014 Does not provide services to public 56 11

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 13
2017 Does not provide services to public 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 44 13
2017 Does not provide services to public 53 11
2014 Provides services to public 49 20
2014 Does not provide services to public 91 11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 100 0 14
2017 Does not provide services to public 84 16 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 21 22 3 6 29 9 51 15 153
2017 Does not provide services to public 20 12 14 1 4 36 13 62 10 195
2014 Provides services to public 16 16 21 3 5 33 8 53 12 200
2014 Does not provide services to public 13 14 24 3 2 39 6 48 9 212

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 17 36 21 6 4 13 3 64 12 152
2017 Does not provide services to public 33 28 12 1 4 20 3 79 6 195
2014 Provides services to public 24 32 20 4 3 16 2 68 8 200
2014 Does not provide services to public 22 27 21 2 2 23 2 66 5 212
2011 Provides services to public 41 31 12 6 1 10 0 79 8 214
2011 Does not provide services to public 32 29 20 2 4 14 0 70 7 251
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 31 26 16 10 13 0 5 59 24 152
2017 Does not provide services to public 36 25 16 9 9 1 4 64 19 196

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 21 24 22 14 0 3 39 37 153
2017 Does not provide services to public 15 31 23 18 10 1 1 47 29 195

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 28 24 8 11 1 4 54 20 152
2017 Does not provide services to public 27 26 20 13 8 1 4 56 23 194

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 11 18 21 22 25 0 3 30 48 153
2017 Does not provide services to public 18 21 15 21 18 1 4 42 42 196

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 31 12 3 5 1 10 77 9 152
2017 Does not provide services to public 39 23 13 6 5 2 12 72 13 195

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 27 20 11 10 1 3 57 22 152
2017 Does not provide services to public 24 40 18 10 7 1 1 65 17 194

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 29 28 11 11 0 4 48 23 152
2017 Does not provide services to public 33 29 16 10 7 1 4 65 18 194

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 29 22 12 9 0 5 54 23 152
2017 Does not provide services to public 26 31 22 9 8 1 3 59 18 195

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 27 16 12 10 1 4 60 23 152
2017 Does not provide services to public 34 30 18 9 6 1 2 65 16 195

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 26 17 12 6 1 4 63 19 152
2017 Does not provide services to public 36 31 19 7 3 1 3 69 11 195

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 48 24 18 4 3 0 3 75 7 153
2017 Does not provide services to public 54 22 15 3 4 0 3 78 7 195

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 62 17 3 8 3 0 6 84 12 153
2017 Does not provide services to public 69 11 5 4 5 1 4 85 10 195

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 33 13 6 3 0 4 77 10 153
2017 Does not provide services to public 55 26 7 6 3 0 2 83 10 194

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 44 28 12 8 4 1 4 75 12 153
2017 Does not provide services to public 63 18 4 6 5 0 3 84 12 195

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 17 5 4 1 0 33 85 7 153
2017 Does not provide services to public 49 11 5 4 2 0 29 84 9 195

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 48 20 15 8 2 0 7 73 10 152
2017 Does not provide services to public 71 10 4 1 4 0 9 90 5 194

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 65 15 7 1 5 1 6 86 7 153
2017 Does not provide services to public 60 17 6 4 6 1 5 82 11 194

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 48 27 14 5 0 0 6 80 6 153
2017 Does not provide services to public 55 23 12 3 4 1 2 80 8 195

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 29 37 15 4 0 1 43 19 153
2017 Does not provide services to public 12 32 35 14 6 0 0 45 20 196

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 5 23 35 24 11 1 1 36 29 152
2017 Does not provide services to public 4 17 42 23 13 0 1 36 22 195

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 20 42 21 8 5 5 0 65 13 152
2017 Does not provide services to public 20 44 19 6 6 5 0 68 12 196

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 34 19 24 4 3 1 51 30 152
2017 Does not provide services to public 17 35 24 12 9 3 0 53 22 196
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 18 82 152
2017 Does not provide services to public 13 87 196
2014 Provides services to public 20 80 198
2014 Does not provide services to public 13 87 214

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 78 22 28
2017 Does not provide services to public 77 23 27
2014 Provides services to public 79 21 40
2014 Does not provide services to public 96 4 27

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 46 26 5 18 5 0 0 72 23 22
2017 Does not provide services to public 54 39 0 0 7 0 0 93 7 21
2014 Provides services to public 64 23 3 3 3 3 0 90 7 31
2014 Does not provide services to public 48 37 15 0 0 0 0 85 0 26
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 44 21 19 3 9 4 1 46 54 152
2017 Does not provide services to public 49 19 16 7 2 6 1 53 47 197

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 26 76
2017 Does not provide services to public 18 86

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 30 76
2017 Does not provide services to public 38 86

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 25 76
2017 Does not provide services to public 16 86

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 46 76
2017 Does not provide services to public 41 86

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Provides services to public 8 76
2017 Does not provide services to public 3 86

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 43 76
2017 Does not provide services to public 34 86

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Provides services to public 7 57 24 4 1 5 73
2017 Does not provide services to public 12 59 12 5 6 6 86

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 32 23 13 9 1 10 50 25 77
2017 Does not provide services to public 20 32 15 12 14 0 6 56 27 88

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 16 21 8 20 1 26 33 39 76
2017 Does not provide services to public 9 20 13 12 16 5 25 41 40 87
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