2017 Public Service Employee Survey Results for Courts Administration Service by Question 103.1. Occupational category (variable derived from question 103)

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 31 50 3 13 3 0 0 81 16 32
2017 Administration and Foreign Services 26 47 5 16 6 0 0 73 21 225
2017 Administrative Support 45 41 3 9 2 0 0 86 11 65
2014 Executive 12 59 0 24 6 0 0 71 29 17
2014 Scientific and Professional 29 50 0 21 0 0 0 79 21 14
2014 Administration and Foreign Services 20 43 7 20 10 0 0 64 29 272
2014 Administrative Support 33 37 10 12 8 0 0 71 19 78
2014 Other 44 50 6 0 0 0 0 94 0 16

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 66 24 0 6 0 0 3 93 7 32
2017 Administration and Foreign Services 70 24 2 1 2 0 0 95 2 223
2017 Administrative Support 68 25 3 3 2 0 0 92 5 65
2014 Executive 47 47 6 0 0 0 0 94 0 17
2014 Scientific and Professional 36 43 14 7 0 0 0 79 7 14
2014 Administration and Foreign Services 63 26 5 3 1 1 1 91 4 272
2014 Administrative Support 59 27 8 3 4 0 0 86 6 78
2014 Other 56 19 13 6 0 0 6 80 7 16

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 69 22 6 3 0 0 0 91 3 32
2017 Administration and Foreign Services 51 30 7 9 2 0 0 82 11 225
2017 Administrative Support 54 31 14 2 0 0 0 85 2 65
2014 Executive 59 6 12 12 0 0 12 73 13 17
2014 Scientific and Professional 36 50 7 7 0 0 0 86 7 14
2014 Administration and Foreign Services 54 26 7 9 4 0 1 81 13 272
2014 Administrative Support 62 24 5 6 1 0 1 87 8 78
2014 Other 63 13 6 19 0 0 0 75 19 16

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 50 32 6 12 0 0 0 82 12 32
2017 Administration and Foreign Services 36 40 8 11 5 0 0 76 16 225
2017 Administrative Support 47 34 12 3 2 2 0 83 5 65
2014 Executive 47 24 24 6 0 0 0 71 6 17
2014 Scientific and Professional 43 36 7 15 0 0 0 78 15 14
2014 Administration and Foreign Services 39 40 6 11 5 0 0 79 15 269
2014 Administrative Support 45 35 6 10 4 0 0 79 14 78
2014 Other 63 25 13 0 0 0 0 88 0 16

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 44 35 9 6 6 0 0 79 13 32
2017 Administration and Foreign Services 25 38 15 14 8 0 0 63 22 225
2017 Administrative Support 31 35 11 15 8 0 0 66 23 65
2014 Executive 18 35 6 18 24 0 0 53 41 17
2014 Scientific and Professional 7 36 22 21 14 0 0 43 35 14
2014 Administration and Foreign Services 14 32 19 19 16 0 0 46 35 271
2014 Administrative Support 31 26 18 17 9 0 0 56 26 78
2014 Other 25 50 13 6 0 0 6 80 7 16

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 56 38 3 0 3 0 0 94 3 32
2017 Administration and Foreign Services 38 38 11 8 3 0 0 77 12 225
2017 Administrative Support 21 45 20 8 6 0 0 66 14 65
2014 Executive 47 35 12 0 6 0 0 82 6 17
2014 Scientific and Professional 57 43 0 0 0 0 0 100 0 14
2014 Administration and Foreign Services 34 40 17 5 3 0 0 75 8 272
2014 Administrative Support 29 32 14 12 12 0 1 62 23 78
2014 Other 50 31 19 0 0 0 0 81 0 16

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 68 25 3 0 3 0 0 94 3 32
2017 Administration and Foreign Services 42 43 7 7 2 0 0 85 8 224
2017 Administrative Support 28 49 9 9 3 2 0 78 13 64
2014 Executive 71 18 6 0 6 0 0 88 6 17
2014 Scientific and Professional 64 36 0 0 0 0 0 100 0 14
2014 Administration and Foreign Services 40 41 10 5 3 0 0 81 9 272
2014 Administrative Support 31 38 9 10 12 0 0 69 22 78
2014 Other 44 25 19 0 6 0 6 73 7 16

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 63 28 6 2 0 0 0 91 2 32
2017 Administration and Foreign Services 38 43 8 8 2 0 0 82 10 224
2017 Administrative Support 38 46 6 5 5 0 0 85 9 65
2014 Executive 47 41 6 0 6 0 0 88 6 17
2014 Scientific and Professional 21 64 15 0 0 0 0 85 0 14
2014 Administration and Foreign Services 32 42 16 8 2 0 0 74 10 272
2014 Administrative Support 36 41 8 10 5 0 0 77 15 78
2014 Other 56 31 6 6 0 0 0 88 6 16

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 50 32 6 8 3 0 0 82 12 32
2017 Administration and Foreign Services 41 34 10 9 5 0 0 75 14 225
2017 Administrative Support 35 32 20 8 3 0 2 69 11 65
2014 Executive 29 35 6 18 12 0 0 65 29 17
2014 Scientific and Professional 21 0 50 7 7 7 7 24 17 14
2014 Administration and Foreign Services 29 34 19 10 6 0 1 64 17 272
2014 Administrative Support 33 38 14 8 5 0 1 73 13 78
2014 Other 31 31 25 0 6 0 6 67 7 16

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 6 16 16 10 28 0 25 29 50 32
2017 Administration and Foreign Services 38 29 11 10 6 2 4 72 17 225
2017 Administrative Support 26 18 12 8 11 2 23 59 25 65
2014 Executive 6 18 6 6 29 0 35 36 55 17
2014 Scientific and Professional 7 14 0 14 15 0 50 42 58 14
2014 Administration and Foreign Services 32 27 13 12 9 2 7 64 23 270
2014 Administrative Support 27 19 10 6 9 1 27 64 21 78
2014 Other 13 13 25 6 6 0 38 40 20 16

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 51 43 6 0 0 0 0 94 0 32
2017 Administration and Foreign Services 30 52 10 5 3 0 0 82 8 224
2017 Administrative Support 23 46 19 5 8 0 0 69 12 65
2014 Executive 29 41 6 18 6 0 0 71 24 17
2014 Scientific and Professional 28 64 7 0 0 0 0 93 0 14
2014 Administration and Foreign Services 25 46 15 9 5 0 0 72 13 272
2014 Administrative Support 29 32 17 15 6 0 0 62 22 78
2014 Other 31 38 25 6 0 0 0 69 6 16

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 41 47 9 0 3 0 0 87 3 32
2017 Administration and Foreign Services 26 37 17 12 7 0 0 64 19 225
2017 Administrative Support 26 26 23 15 9 0 0 52 25 65
2014 Executive 29 29 6 18 18 0 0 59 35 17
2014 Scientific and Professional 14 43 29 7 7 0 0 57 14 14
2014 Administration and Foreign Services 19 37 12 17 13 0 0 57 31 271
2014 Administrative Support 33 24 14 17 12 0 0 58 28 78
2014 Other 25 63 13 0 0 0 0 88 0 16

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 44 43 6 3 3 0 0 87 6 32
2017 Administration and Foreign Services 28 45 15 8 3 0 0 73 11 225
2017 Administrative Support 35 36 22 5 3 0 0 71 8 65

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 60 34 3 3 0 0 0 94 3 32
2017 Administration and Foreign Services 42 44 7 5 1 0 0 87 6 225
2017 Administrative Support 37 48 8 3 5 0 0 85 8 65
2014 Executive 35 41 12 12 0 0 0 76 12 17
2014 Scientific and Professional 28 50 15 7 0 0 0 78 7 14
2014 Administration and Foreign Services 39 37 12 6 4 1 0 77 11 272
2014 Administrative Support 47 32 13 5 1 0 1 81 6 78
2014 Other 38 31 31 0 0 0 0 69 0 16

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 54 34 10 0 3 0 0 87 3 32
2017 Administration and Foreign Services 28 40 13 11 9 0 0 68 19 225
2017 Administrative Support 27 29 20 9 14 0 0 57 23 65

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 69 25 6 0 0 0 0 94 0 32
2017 Administration and Foreign Services 57 32 5 3 2 0 0 90 5 224
2017 Administrative Support 51 36 9 2 3 0 0 86 5 65
2014 Executive 53 29 12 6 0 0 0 82 6 17
2014 Scientific and Professional 57 36 7 0 0 0 0 93 0 14
2014 Administration and Foreign Services 64 26 7 2 1 0 0 90 3 272
2014 Administrative Support 62 28 5 3 1 0 1 91 4 78
2014 Other 50 44 6 0 0 0 0 94 0 16

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 44 38 13 5 0 0 0 82 5 32
2017 Administration and Foreign Services 28 39 13 11 8 0 0 68 19 224
2017 Administrative Support 23 42 25 6 3 2 0 65 9 65
2014 Executive 35 29 12 24 0 0 0 65 24 17
2014 Scientific and Professional 21 50 14 7 7 0 0 71 15 14
2014 Administration and Foreign Services 14 36 21 15 13 1 0 50 28 272
2014 Administrative Support 26 32 15 15 12 0 0 58 27 78
2014 Other 25 44 19 6 6 0 0 69 13 16

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 50 37 10 0 3 0 0 87 3 32
2017 Administration and Foreign Services 35 32 13 13 6 0 0 67 19 224
2017 Administrative Support 24 39 17 9 9 2 0 64 19 65
2014 Executive 29 41 0 18 6 0 6 75 25 17
2014 Scientific and Professional 35 36 14 7 7 0 0 71 15 14
2014 Administration and Foreign Services 22 35 20 13 9 0 0 57 22 272
2014 Administrative Support 35 22 15 12 14 0 3 58 26 78
2014 Other 31 44 13 13 0 0 0 75 13 16

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 38 49 3 3 3 0 3 90 7 32
2017 Administration and Foreign Services 35 36 13 10 5 0 1 71 16 224
2017 Administrative Support 27 37 28 5 3 0 0 64 8 65
2014 Executive 41 12 24 18 6 0 0 53 24 17
2014 Scientific and Professional 21 36 29 7 7 0 0 57 14 14
2014 Administration and Foreign Services 22 37 18 15 8 0 0 59 23 272
2014 Administrative Support 31 33 14 10 10 0 1 65 21 78
2014 Other 31 44 19 6 0 0 0 75 6 16

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 54 40 3 3 0 0 0 94 3 32
2017 Administration and Foreign Services 39 46 9 2 3 0 1 86 5 223
2017 Administrative Support 44 39 6 8 3 0 0 83 11 65
2014 Executive 35 35 12 12 6 0 0 71 18 17
2014 Scientific and Professional 35 65 0 0 0 0 0 100 0 14
2014 Administration and Foreign Services 34 44 10 9 2 0 0 78 12 272
2014 Administrative Support 41 35 15 3 5 0 1 77 8 78
2014 Other 50 38 6 6 0 0 0 88 6 16

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 22 40 16 6 12 3 0 64 19 32
2017 Administration and Foreign Services 34 38 17 7 2 0 2 73 9 224
2017 Administrative Support 54 29 12 2 3 0 0 83 5 65
2014 Executive 6 12 29 24 29 0 0 18 53 17
2014 Scientific and Professional 36 36 21 7 0 0 0 71 7 14
2014 Administration and Foreign Services 31 34 22 7 6 0 0 65 13 271
2014 Administrative Support 56 28 12 3 1 0 0 85 4 78
2014 Other 44 38 13 0 6 0 0 81 6 16

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 0 19 14 22 28 3 13 60 23 32
2017 Administration and Foreign Services 14 19 38 18 6 1 3 25 35 224
2017 Administrative Support 5 14 31 26 13 3 8 44 21 64
2014 Executive 12 41 35 12 0 0 0 12 53 17
2014 Scientific and Professional 0 0 50 28 7 0 15 42 0 14
2014 Administration and Foreign Services 16 22 34 14 9 2 3 25 40 272
2014 Administrative Support 4 29 32 17 10 1 6 30 35 77
2014 Other 0 25 25 31 19 0 0 50 25 16

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 3 22 21 6 35 3 10 47 29 32
2017 Administration and Foreign Services 12 22 30 22 9 1 5 33 36 225
2017 Administrative Support 10 11 35 18 11 10 6 34 25 63
2014 Executive 12 18 35 18 6 6 6 27 33 17
2014 Scientific and Professional 0 22 14 36 0 7 21 50 30 14
2014 Administration and Foreign Services 16 19 30 17 10 5 4 29 38 271
2014 Administrative Support 14 23 25 16 12 1 9 30 42 77
2014 Other 6 19 13 44 19 0 0 63 25 16

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 0 3 21 12 38 10 16 68 4 32
2017 Administration and Foreign Services 10 24 29 19 10 0 7 32 37 224
2017 Administrative Support 8 10 24 27 16 2 14 51 21 63
2014 Executive 29 24 12 24 12 0 0 35 53 17
2014 Scientific and Professional 0 21 21 43 0 7 7 50 25 14
2014 Administration and Foreign Services 17 25 22 17 10 3 6 30 46 271
2014 Administrative Support 16 9 26 22 14 3 10 42 28 77
2014 Other 6 19 25 13 31 0 6 47 27 16

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 0 10 20 31 29 0 10 67 11 31
2017 Administration and Foreign Services 7 12 36 27 13 1 5 42 20 223
2017 Administrative Support 6 2 22 33 25 0 11 66 9 63
2014 Executive 18 41 29 12 0 0 0 12 59 17
2014 Scientific and Professional 0 7 29 57 0 0 7 62 8 14
2014 Administration and Foreign Services 12 16 28 27 15 2 2 43 29 269
2014 Administrative Support 4 9 25 33 18 1 9 57 15 76
2014 Other 6 0 6 56 19 6 6 86 7 16

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 10 19 25 5 29 3 10 39 33 32
2017 Administration and Foreign Services 23 32 24 10 8 0 3 19 57 224
2017 Administrative Support 10 24 28 16 13 2 8 32 37 63
2014 Executive 35 47 12 0 6 0 0 6 82 17
2014 Scientific and Professional 7 21 22 21 0 0 29 30 39 14
2014 Administration and Foreign Services 31 26 21 12 8 1 2 21 58 272
2014 Administrative Support 17 21 26 16 11 3 7 29 42 76
2014 Other 6 19 25 25 19 0 6 47 27 16

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 6 16 16 9 33 10 10 52 28 31
2017 Administration and Foreign Services 16 22 27 18 9 3 5 29 41 223
2017 Administrative Support 21 8 29 18 13 5 8 35 32 63
2014 Executive 0 24 35 24 6 0 12 33 27 17
2014 Scientific and Professional 0 21 14 14 7 0 43 38 37 14
2014 Administration and Foreign Services 12 17 28 24 11 2 6 38 32 271
2014 Administrative Support 14 21 25 14 13 5 8 31 40 77
2014 Other 13 25 13 19 25 0 6 47 40 16

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 3 6 23 12 36 3 16 60 12 31
2017 Administration and Foreign Services 15 21 31 20 8 1 3 29 38 224
2017 Administrative Support 6 6 30 16 25 7 9 49 15 64
2014 Executive 24 29 24 12 6 6 0 19 56 17
2014 Scientific and Professional 7 14 21 7 0 15 36 14 43 14
2014 Administration and Foreign Services 15 23 34 13 8 3 4 23 41 271
2014 Administrative Support 10 17 22 25 14 4 8 44 31 77
2014 Other 6 31 19 19 13 0 13 36 43 16
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 54 27 6 9 3 0 0 81 13 32
2017 Administration and Foreign Services 61 23 8 4 2 0 1 86 7 225
2017 Administrative Support 59 25 6 3 0 2 5 90 3 64
2014 Executive 71 6 6 6 0 0 12 87 7 17
2014 Scientific and Professional 57 29 0 14 0 0 0 86 14 14
2014 Administration and Foreign Services 58 21 7 7 3 0 2 82 11 272
2014 Administrative Support 58 27 5 4 0 0 5 90 4 77
2014 Other 56 25 6 6 6 0 0 81 13 16

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 18 32 10 5 3 16 16 73 13 32
2017 Administration and Foreign Services 22 28 19 15 9 3 5 54 26 224
2017 Administrative Support 12 36 24 8 16 3 2 51 25 64
2014 Executive 41 18 18 12 6 6 0 63 19 17
2014 Scientific and Professional 14 50 14 7 7 7 0 69 16 14
2014 Administration and Foreign Services 17 28 21 13 12 4 4 49 28 271
2014 Administrative Support 28 18 23 9 19 0 3 47 29 78
2014 Other 50 19 19 0 6 6 0 73 7 16

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 56 38 2 0 0 3 0 98 0 32
2017 Administration and Foreign Services 37 34 12 9 7 0 0 72 16 224
2017 Administrative Support 33 31 9 13 13 0 2 65 25 64
2014 Executive 53 24 6 0 12 0 6 81 13 17
2014 Scientific and Professional 28 43 7 0 7 15 0 83 9 14
2014 Administration and Foreign Services 35 33 9 11 10 2 0 69 22 272
2014 Administrative Support 33 23 9 12 18 1 4 59 31 78
2014 Other 69 25 6 0 0 0 0 94 0 16

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 72 24 0 0 3 0 0 97 3 32
2017 Administration and Foreign Services 25 36 13 14 10 0 2 62 24 225
2017 Administrative Support 18 36 17 9 14 3 2 57 25 64
2014 Executive 41 24 12 18 0 0 6 69 19 17
2014 Scientific and Professional 50 29 7 7 7 0 0 78 14 14
2014 Administration and Foreign Services 24 36 17 16 5 0 2 62 21 271
2014 Administrative Support 21 23 19 14 16 3 4 47 32 77
2014 Other 38 38 19 6 0 0 0 75 6 16

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 41 29 8 10 0 13 0 79 11 32
2017 Administration and Foreign Services 24 35 11 12 8 8 2 66 22 225
2017 Administrative Support 25 22 17 11 13 11 2 53 27 64
2014 Executive 59 24 12 0 0 0 6 88 0 17
2014 Scientific and Professional 28 36 7 7 7 15 0 74 17 14
2014 Administration and Foreign Services 26 30 15 12 7 7 3 62 21 271
2014 Administrative Support 21 18 18 16 19 4 4 42 38 77
2014 Other 38 25 19 6 0 13 0 71 7 16

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 6 32 15 0 3 35 10 68 6 32
2017 Administration and Foreign Services 10 17 16 23 17 14 3 32 49 225
2017 Administrative Support 9 16 16 19 25 14 2 29 52 64
2014 Executive 24 47 6 18 0 0 6 75 19 17
2014 Scientific and Professional 21 28 0 7 7 29 7 77 23 14
2014 Administration and Foreign Services 12 16 22 19 20 7 3 31 43 270
2014 Administrative Support 16 9 13 22 29 8 4 28 57 77
2014 Other 13 25 19 13 6 25 0 50 25 16

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 47 49 0 0 0 3 0 100 0 32
2017 Administration and Foreign Services 32 45 10 8 4 0 0 78 12 225
2017 Administrative Support 29 37 12 12 8 0 2 67 20 65
2014 Executive 41 47 6 6 0 0 0 88 6 17
2014 Scientific and Professional 43 43 15 0 0 0 0 85 0 14
2014 Administration and Foreign Services 32 45 10 10 3 0 0 76 13 271
2014 Administrative Support 29 22 25 9 16 0 0 51 25 77
2014 Other 56 38 0 6 0 0 0 94 6 16
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 35 49 10 3 3 0 0 84 7 31
2017 Administration and Foreign Services 40 34 10 10 5 0 1 75 15 225
2017 Administrative Support 32 32 17 8 8 0 3 67 16 65
2014 Executive 35 18 0 35 12 0 0 53 47 17
2014 Scientific and Professional 28 28 15 14 7 0 7 61 23 14
2014 Administration and Foreign Services 29 37 13 12 8 0 1 66 20 272
2014 Administrative Support 31 27 19 10 13 0 0 58 23 78
2014 Other 25 56 6 6 0 0 6 87 7 16

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 64 26 3 0 0 6 0 97 0 31
2017 Administration and Foreign Services 46 26 11 8 6 1 1 75 14 225
2017 Administrative Support 37 34 20 5 5 0 0 71 9 65
2014 Executive 59 6 6 18 6 6 0 69 25 17
2014 Scientific and Professional 21 58 0 0 7 7 7 92 8 14
2014 Administration and Foreign Services 32 32 17 10 7 1 2 65 17 272
2014 Administrative Support 33 31 13 10 9 3 1 67 20 78
2014 Other 50 44 0 0 0 0 6 100 0 16

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 67 26 6 0 0 0 0 94 0 31
2017 Administration and Foreign Services 47 30 10 7 5 0 0 78 12 224
2017 Administrative Support 35 34 14 8 8 0 2 70 16 65
2014 Executive 53 12 0 35 0 0 0 65 35 17
2014 Scientific and Professional 14 57 15 7 7 0 0 71 15 14
2014 Administration and Foreign Services 32 35 14 10 7 0 2 67 18 270
2014 Administrative Support 28 28 15 15 13 0 0 56 28 78
2014 Other 50 31 6 6 0 0 6 87 7 16

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 90 10 0 0 0 0 0 100 0 31
2017 Administration and Foreign Services 82 12 2 1 2 0 1 95 3 225
2017 Administrative Support 75 19 2 3 0 0 2 95 3 65
2014 Executive 88 6 6 0 0 0 0 94 0 17
2014 Scientific and Professional 64 21 7 0 7 0 0 85 7 14
2014 Administration and Foreign Services 76 15 4 2 2 0 1 92 3 272
2014 Administrative Support 71 22 5 0 3 0 0 92 3 78
2014 Other 69 13 6 6 0 0 6 87 7 16

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 57 22 10 3 3 2 3 83 7 32
2017 Administration and Foreign Services 48 20 9 8 7 3 4 74 16 225
2017 Administrative Support 42 24 11 8 9 3 3 70 18 64
2014 Executive 24 12 18 0 6 0 41 60 10 17
2014 Scientific and Professional 21 22 7 7 7 21 14 66 22 14
2014 Administration and Foreign Services 40 23 14 7 8 5 3 69 16 272
2014 Administrative Support 34 26 22 5 6 0 6 64 13 77
2014 Other 38 25 13 6 0 6 13 77 8 16

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 60 29 3 5 0 3 0 91 6 32
2017 Administration and Foreign Services 57 23 6 6 7 0 0 80 14 225
2017 Administrative Support 47 24 11 16 3 0 0 70 19 64

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 65 20 10 0 0 5 0 89 0 31
2017 Administration and Foreign Services 55 26 10 3 5 0 0 82 8 225
2017 Administrative Support 45 24 16 5 6 5 0 72 12 64

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 63 29 3 3 0 2 0 93 3 32
2017 Administration and Foreign Services 52 28 8 6 6 0 0 80 12 225
2017 Administrative Support 40 33 11 8 8 0 0 73 16 64
2014 Executive 53 6 18 18 6 0 0 59 24 17
2014 Scientific and Professional 21 57 7 7 7 0 0 78 14 14
2014 Administration and Foreign Services 39 31 14 9 7 1 0 70 16 272
2014 Administrative Support 36 23 22 10 6 0 1 61 17 77
2014 Other 63 25 6 0 0 0 6 93 0 16
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 24 59 6 3 0 5 3 90 3 64
2014 Executive 33 27 27 7 7 0 0 60 13 15
2014 Administration and Foreign Services 28 43 12 9 5 0 3 73 15 66

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 44 46 3 0 0 6 0 96 0 32
2017 Administration and Foreign Services 22 34 20 12 5 6 1 60 19 225
2017 Administrative Support 28 33 16 5 9 7 2 67 16 64
2014 Executive 35 12 18 18 6 12 0 53 27 17
2014 Scientific and Professional 14 36 14 0 7 28 0 70 10 14
2014 Administration and Foreign Services 19 31 22 13 6 8 0 55 22 272
2014 Administrative Support 18 38 21 12 8 4 0 58 20 77
2014 Other 44 38 6 0 0 6 6 93 0 16

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 48 35 14 0 0 3 0 85 0 32
2017 Administration and Foreign Services 17 30 22 19 10 1 1 47 30 224
2017 Administrative Support 27 25 17 6 17 6 2 56 25 64
2014 Executive 29 18 24 18 12 0 0 47 29 17
2014 Scientific and Professional 7 29 50 7 7 0 0 36 14 14
2014 Administration and Foreign Services 13 30 22 20 13 3 0 44 33 272
2014 Administrative Support 21 31 23 10 12 1 1 53 23 77
2014 Other 44 44 0 6 0 0 6 93 7 16

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 32 38 14 10 0 6 0 74 10 32
2017 Administration and Foreign Services 13 24 24 20 13 5 1 40 35 225
2017 Administrative Support 17 28 20 6 17 11 0 51 26 64
2014 Executive 29 12 12 24 18 6 0 44 44 17
2014 Scientific and Professional 7 22 50 7 7 7 0 31 15 14
2014 Administration and Foreign Services 7 22 26 24 15 6 0 31 42 272
2014 Administrative Support 17 27 25 16 12 4 0 46 28 77
2014 Other 31 25 25 6 0 6 6 64 7 16

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 38 41 2 6 0 10 3 90 7 32
2017 Administration and Foreign Services 18 26 22 16 12 5 1 46 31 225
2017 Administrative Support 19 31 17 5 19 9 0 55 26 64
2014 Executive 41 24 18 6 12 0 0 65 18 17
2014 Scientific and Professional 14 28 43 7 7 0 0 42 15 14
2014 Administration and Foreign Services 9 32 23 15 13 7 0 44 31 271
2014 Administrative Support 18 23 26 13 12 8 0 45 27 77
2014 Other 38 19 13 13 0 13 6 69 15 16

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 29 41 18 3 0 10 0 77 3 32
2017 Administration and Foreign Services 14 26 18 21 18 2 1 42 40 224
2017 Administrative Support 19 36 14 8 17 6 0 58 27 64
2014 Executive 24 29 6 35 6 0 0 53 41 17
2014 Scientific and Professional 0 35 22 22 14 7 0 38 39 14
2014 Administration and Foreign Services 8 30 24 18 18 1 0 39 37 272
2014 Administrative Support 21 25 21 16 14 3 0 47 31 76
2014 Other 19 38 13 25 0 0 6 60 27 16
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 32 49 19 0 0 0 0 81 0 32
2017 Administration and Foreign Services 22 37 19 14 5 1 0 60 20 225
2017 Administrative Support 33 42 9 6 6 3 0 77 13 64
2014 Executive 18 41 18 12 12 0 0 59 24 17
2014 Scientific and Professional 0 46 47 0 7 0 0 46 7 13
2014 Administration and Foreign Services 21 35 27 10 6 1 0 57 16 272
2014 Administrative Support 19 40 25 6 8 1 0 61 14 77
2014 Other 31 38 25 0 0 6 0 73 0 16

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 74 23 3 0 0 0 0 97 0 31
2017 Administration and Foreign Services 33 42 15 3 2 4 0 79 5 224
2017 Administrative Support 35 30 14 8 6 6 0 69 15 63
2014 Executive 59 35 0 0 0 6 0 100 0 17
2014 Scientific and Professional 35 50 0 0 0 15 0 100 0 14
2014 Administration and Foreign Services 29 46 13 3 2 5 1 80 6 272
2014 Administrative Support 21 38 21 9 3 6 3 64 13 77
2014 Other 44 25 13 13 0 6 0 73 13 16

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 57 35 0 6 0 2 0 94 6 32
2017 Administration and Foreign Services 36 34 13 9 3 4 1 73 13 224
2017 Administrative Support 30 32 18 8 5 6 2 67 14 63
2014 Executive 59 24 12 6 0 0 0 82 6 17
2014 Scientific and Professional 28 29 22 0 15 7 0 61 16 14
2014 Administration and Foreign Services 30 35 19 8 4 4 1 68 12 271
2014 Administrative Support 29 34 13 12 6 5 1 67 19 77
2014 Other 38 31 13 19 0 0 0 69 19 16

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 38 38 13 3 3 5 0 80 7 32
2017 Administration and Foreign Services 19 29 26 10 8 6 1 52 20 225
2017 Administrative Support 14 31 20 13 11 9 2 51 26 64
2014 Executive 35 41 6 6 6 6 0 81 13 17
2014 Scientific and Professional 35 14 29 7 14 0 0 50 21 14
2014 Administration and Foreign Services 14 32 26 12 9 6 1 50 22 272
2014 Administrative Support 17 23 23 14 10 9 3 46 28 77
2014 Other 38 13 19 13 6 0 13 57 21 16

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 19 22 19 10 2 28 0 58 16 32
2017 Administration and Foreign Services 15 19 21 16 12 14 4 41 33 225
2017 Administrative Support 15 30 9 9 16 19 2 57 32 64
2014 Executive 29 6 24 12 6 6 18 46 23 17
2014 Scientific and Professional 14 29 21 14 7 14 0 50 25 14
2014 Administration and Foreign Services 13 19 22 15 17 12 3 37 37 272
2014 Administrative Support 21 17 21 19 16 5 1 40 38 77
2014 Other 31 25 25 0 13 0 6 60 13 16

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 63 31 6 0 0 0 0 94 0 32
2017 Administration and Foreign Services 56 28 8 2 2 2 1 88 4 225
2017 Administrative Support 47 41 6 2 0 0 5 92 2 64
2014 Executive 47 35 0 12 0 6 0 88 13 17
2014 Scientific and Professional 35 36 22 0 0 0 7 77 0 14
2014 Administration and Foreign Services 51 25 12 6 3 2 2 79 10 272
2014 Administrative Support 53 31 8 1 3 3 1 88 4 77
2014 Other 44 25 13 6 0 0 13 79 7 16

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 59 35 0 3 0 3 0 97 3 31
2017 Administration and Foreign Services 73 20 4 1 0 2 0 95 1 225
2017 Administrative Support 58 31 5 3 0 2 2 92 3 64
2014 Executive 65 29 0 6 0 0 0 94 6 17
2014 Scientific and Professional 42 22 14 14 0 7 0 69 15 14
2014 Administration and Foreign Services 55 27 8 3 2 3 3 86 5 270
2014 Administrative Support 55 25 10 3 4 4 0 82 7 77
2014 Other 69 13 6 13 0 0 0 81 13 16

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 25 34 15 16 6 3 0 61 23 32
2017 Administration and Foreign Services 22 24 25 13 13 3 0 47 27 224
2017 Administrative Support 25 31 22 8 11 3 0 58 19 64
2014 Executive 18 12 18 24 24 6 0 31 50 17
2014 Scientific and Professional 0 14 14 35 36 0 0 14 71 14
2014 Administration and Foreign Services 8 16 25 23 24 4 1 25 49 271
2014 Administrative Support 22 12 25 14 23 3 1 35 39 77
2014 Other 25 25 25 6 0 13 6 62 8 16

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 15 13 9 19 16 0 29 39 49 32
2017 Administration and Foreign Services 11 20 19 19 23 4 4 34 45 225
2017 Administrative Support 17 22 20 13 24 5 0 41 38 64
2014 Executive 6 18 12 18 24 0 24 31 54 17
2014 Scientific and Professional 7 7 21 14 51 0 0 14 65 14
2014 Administration and Foreign Services 7 15 22 19 29 3 4 25 52 271
2014 Administrative Support 19 10 13 16 35 3 4 32 54 77
2014 Other 25 13 6 13 13 6 25 55 36 16

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 28 35 24 3 0 10 0 69 4 32
2017 Administration and Foreign Services 15 39 19 13 8 5 0 57 22 225
2017 Administrative Support 17 29 27 5 13 10 0 51 19 63

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 31 44 10 3 0 12 0 86 4 32
2017 Administration and Foreign Services 36 36 16 3 4 4 0 75 8 225
2017 Administrative Support 36 31 20 5 2 6 0 72 7 64
2014 Executive 35 24 29 0 6 6 0 63 6 17
2014 Scientific and Professional 21 64 0 0 7 0 7 92 8 14
2014 Administration and Foreign Services 35 34 20 4 2 3 1 72 7 272
2014 Administrative Support 35 38 12 4 8 4 0 76 12 77
2014 Other 44 38 6 0 0 13 0 93 0 16

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 41 54 0 0 3 2 0 97 3 32
2017 Administration and Foreign Services 29 44 15 4 4 3 0 75 9 224
2017 Administrative Support 31 36 13 6 6 8 0 73 14 64
2014 Executive 35 41 24 0 0 0 0 76 0 17
2014 Scientific and Professional 28 43 14 7 7 0 0 71 15 14
2014 Administration and Foreign Services 33 40 15 9 2 1 0 74 11 272
2014 Administrative Support 35 39 16 4 5 1 0 75 9 77
2014 Other 38 50 6 6 0 0 0 88 6 16

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 66 31 2 0 0 0 0 98 0 32
2017 Administration and Foreign Services 41 38 11 6 3 0 0 80 9 224
2017 Administrative Support 40 39 9 3 6 2 0 81 10 64
2014 Executive 41 41 12 6 0 0 0 82 6 17
2014 Scientific and Professional 35 50 15 0 0 0 0 85 0 14
2014 Administration and Foreign Services 39 38 13 6 4 0 0 77 10 271
2014 Administrative Support 41 36 10 5 8 0 0 77 13 78
2014 Other 75 19 6 0 0 0 0 94 0 16

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 48 32 17 3 0 0 0 79 3 32
2017 Administration and Foreign Services 23 27 27 13 7 1 0 51 21 225
2017 Administrative Support 19 38 16 11 13 3 0 59 25 63
2014 Executive 18 29 18 18 18 0 0 47 35 17
2014 Scientific and Professional 21 21 43 7 7 0 0 43 15 14
2014 Administration and Foreign Services 16 34 26 13 10 1 0 50 23 272
2014 Administrative Support 33 26 21 6 14 0 0 59 21 78
2014 Other 44 31 19 6 0 0 0 75 6 16

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 44 38 15 3 0 0 0 82 3 32
2017 Administration and Foreign Services 25 34 22 11 7 0 1 60 18 225
2017 Administrative Support 26 39 13 11 11 0 0 65 22 64
2014 Executive 24 24 24 12 18 0 0 47 29 17
2014 Scientific and Professional 21 57 14 0 7 0 0 78 7 14
2014 Administration and Foreign Services 16 36 24 12 10 1 0 53 22 272
2014 Administrative Support 32 27 15 13 13 0 0 59 26 78
2014 Other 53 27 20 0 0 0 0 80 0 15

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 34 10 18 9 0 6 22 62 13 32
2017 Administration and Foreign Services 23 28 21 13 10 5 1 54 24 225
2017 Administrative Support 22 27 19 9 16 6 2 52 27 64
2014 Executive 18 12 12 24 24 6 6 33 53 17
2014 Scientific and Professional 21 21 22 14 7 14 0 50 25 14
2014 Administration and Foreign Services 20 25 21 16 14 4 1 46 31 272
2014 Administrative Support 35 18 17 10 17 3 1 55 28 78
2014 Other 50 6 25 13 0 0 6 60 13 16
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Scientific and Professional 63 19 18 32
2017 Administration and Foreign Services 27 32 41 225
2017 Administrative Support 39 31 31 65
2014 Executive 71 24 6 17
2014 Scientific and Professional 43 36 21 14
2014 Administration and Foreign Services 29 33 37 272
2014 Administrative Support 32 38 29 78
2014 Other 38 25 38 16

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Scientific and Professional 5 5 20 0 70 0 20
2017 Administration and Foreign Services 26 8 56 2 3 5 61
2017 Administrative Support 20 24 44 4 4 4 25
2014 Executive 8 0 75 0 9999 17 12
2014 Administration and Foreign Services 15 11 54 10 9999 10 83
2014 Administrative Support 16 28 36 8 9999 12 25
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 24 76 225
2017 Administrative Support 16 84 63
2014 Administration and Foreign Services 19 81 272
2014 Administrative Support 18 82 78

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 39 52
2017 Administrative Support 70 10
2014 Administration and Foreign Services 35 51
2014 Administrative Support 57 14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 69 52
2014 Administration and Foreign Services 65 51
2014 Administrative Support 64 14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 9 52

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 52
2014 Administration and Foreign Services 0 51
2014 Administrative Support 0 14

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Administrative Support 0 10
2014 Administrative Support 0 14

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Administrative Support 0 10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administrative Support 0 10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 44 52
2014 Administration and Foreign Services 42 51
2014 Administrative Support 50 14

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 30 52
2017 Administrative Support 0 10
2014 Administration and Foreign Services 37 51
2014 Administrative Support 36 14

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 36 52
2017 Administrative Support 50 10
2014 Administration and Foreign Services 33 51
2014 Administrative Support 43 14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 39 52
2014 Administration and Foreign Services 49 51
2014 Administrative Support 64 14

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 23 52
2014 Administration and Foreign Services 21 51

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 59 52
2014 Administration and Foreign Services 59 51
2014 Administrative Support 50 14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 29 52
2017 Administrative Support 50 10
2014 Administration and Foreign Services 35 51
2014 Administrative Support 50 14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Administrative Support 0 10
2014 Administration and Foreign Services 14 51

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 14 52
2014 Administration and Foreign Services 13 51

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 42 52
2017 Administrative Support 60 10
2014 Administration and Foreign Services 36 51
2014 Administrative Support 50 14

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 20 52
2017 Administrative Support 60 10
2014 Administration and Foreign Services 32 51

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 26 52
2014 Administration and Foreign Services 14 51

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 64 52
2017 Administrative Support 70 10
2014 Administration and Foreign Services 59 51
2014 Administrative Support 64 14

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 32 52
2014 Administration and Foreign Services 30 51

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 21 52
2014 Administration and Foreign Services 16 51

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 23 52
2014 Administration and Foreign Services 10 51
2014 Administrative Support 36 14

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 14 52

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Administrative Support 0 10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 17 52
2014 Administration and Foreign Services 17 51
2014 Administrative Support 36 14

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 10 49
2017 Administrative Support 0 10
2014 Administration and Foreign Services 25 50
2014 Administrative Support 0 13

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 17 49
2014 Administration and Foreign Services 16 50

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 10 49
2014 Administration and Foreign Services 18 50

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 14 49
2014 Administration and Foreign Services 16 50

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 19 49
2014 Administration and Foreign Services 12 50

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administrative Support 0 10
2014 Administrative Support 0 13

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 15 49
2014 Administration and Foreign Services 13 50

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 37 49
2014 Administration and Foreign Services 41 50
2014 Administrative Support 46 13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 32 49
2017 Administrative Support 50 10
2014 Administration and Foreign Services 43 50
2014 Administrative Support 62 13

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administrative Support 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 26 49
2014 Administration and Foreign Services 14 50

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 93 7 52
2017 Administrative Support 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 6 22 3 9 0 38 22 71 21 32
2017 Administration and Foreign Services 11 17 23 8 9 25 7 41 25 225
2017 Administrative Support 9 17 19 9 11 28 6 40 31 64
2014 Executive 24 35 24 6 6 6 0 63 13 17
2014 Scientific and Professional 14 14 28 0 7 36 0 44 11 14
2014 Administration and Foreign Services 13 15 22 7 9 25 8 42 24 270
2014 Administrative Support 21 18 22 8 5 23 3 53 18 77
2014 Other 31 6 19 0 0 25 19 67 0 16

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 19 50 10 5 0 13 3 82 6 32
2017 Administration and Foreign Services 21 33 21 5 8 12 0 61 15 225
2017 Administrative Support 25 27 18 5 11 14 0 61 19 63
2014 Executive 29 41 18 6 0 6 0 75 6 17
2014 Scientific and Professional 14 50 7 0 15 15 0 75 17 14
2014 Administration and Foreign Services 22 29 24 8 5 10 2 57 15 271
2014 Administrative Support 23 36 16 9 4 10 1 68 15 77
2014 Other 44 19 19 0 6 13 0 71 7 16
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 10 41 9 10 13 3 16 62 27 32
2017 Administration and Foreign Services 27 54 10 6 1 0 2 83 7 224
2017 Administrative Support 20 47 19 5 0 8 2 74 5 64
2014 Executive 12 18 0 12 6 0 53 63 38 17
2014 Scientific and Professional 14 57 15 7 7 0 0 71 14 14
2014 Administration and Foreign Services 29 48 10 6 1 1 6 82 7 270
2014 Administrative Support 17 47 17 8 3 4 5 70 11 77
2014 Other 6 6 19 6 6 6 50 29 29 16

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 0 32 9 0 3 28 28 73 7 32
2017 Administration and Foreign Services 10 21 24 7 4 19 15 47 17 225
2017 Administrative Support 9 22 25 2 3 28 11 52 8 64
2014 Executive 59 6 6 0 0 12 18 92 0 17
2014 Scientific and Professional 0 0 29 0 7 35 29 0 20 14
2014 Administration and Foreign Services 12 22 23 5 3 23 12 52 13 270
2014 Administrative Support 10 18 25 6 8 22 10 42 21 77
2014 Other 13 0 19 0 0 19 50 40 0 16

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 25 26 9 0 3 22 16 81 5 32
2017 Administration and Foreign Services 50 30 9 4 1 4 2 85 6 225
2017 Administrative Support 39 36 13 0 2 11 0 84 2 64
2014 Executive 29 6 6 0 0 6 53 86 0 17
2014 Scientific and Professional 21 50 15 0 7 7 0 76 8 14
2014 Administration and Foreign Services 35 34 15 3 2 6 6 78 5 271
2014 Administrative Support 22 32 21 5 4 10 5 65 11 77
2014 Other 13 19 6 0 0 13 50 83 0 16

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 22 31 6 0 3 22 16 85 5 32
2017 Administration and Foreign Services 36 29 15 4 4 10 2 74 9 225
2017 Administrative Support 30 36 11 2 2 20 0 82 4 64
2014 Executive 29 18 6 0 0 6 41 89 0 17
2014 Scientific and Professional 28 43 15 0 7 7 0 76 8 14
2014 Administration and Foreign Services 28 36 19 3 2 8 5 73 5 271
2014 Administrative Support 21 34 19 4 4 13 5 67 10 77
2014 Other 6 25 6 0 0 19 44 83 0 16
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 8 92 225
2017 Administrative Support 8 92 64
2014 Executive 0 100 17
2014 Scientific and Professional 0 100 13
2014 Administration and Foreign Services 7 93 272
2014 Administrative Support 13 87 78

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 29 17
2014 Administration and Foreign Services 44 19

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 94 17
2014 Administration and Foreign Services 77 19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17
2014 Administration and Foreign Services 0 19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 33 17
2014 Administration and Foreign Services 33 19

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 30 17
2014 Administration and Foreign Services 33 19

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17
2014 Administration and Foreign Services 0 19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 29 17
2014 Administration and Foreign Services 31 19

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 43 17

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 17
2014 Administration and Foreign Services 0 19

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 52 17
2014 Administration and Foreign Services 59 19

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 16

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 16

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 16

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 16

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 16

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 49 16
2014 Administration and Foreign Services 36 19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 16
2014 Administration and Foreign Services 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 48 16
2014 Administration and Foreign Services 61 19

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and Foreign Services 0 16

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 90 10 17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 6 31 3 0 2 41 16 88 5 32
2017 Administration and Foreign Services 17 14 20 2 4 33 9 53 12 224
2017 Administrative Support 19 17 17 2 3 34 8 62 8 64
2014 Executive 29 12 24 0 6 29 0 58 8 17
2014 Scientific and Professional 7 15 14 0 0 64 0 60 0 14
2014 Administration and Foreign Services 13 13 25 2 4 35 7 45 11 271
2014 Administrative Support 16 21 21 5 4 29 5 55 14 77
2014 Other 25 13 6 0 0 31 25 86 0 16

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 22 50 8 0 0 16 3 90 0 32
2017 Administration and Foreign Services 27 31 17 3 3 17 1 71 8 225
2017 Administrative Support 25 27 19 2 6 19 2 66 10 63
2014 Executive 29 29 24 6 0 12 0 67 7 17
2014 Scientific and Professional 14 35 14 0 0 36 0 78 0 14
2014 Administration and Foreign Services 23 28 23 2 3 18 2 65 6 271
2014 Administrative Support 23 30 17 5 4 18 3 67 11 77
2014 Other 44 31 6 0 0 19 0 92 0 16
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 44 25 19 10 0 0 3 70 10 32
2017 Administration and Foreign Services 31 27 16 10 12 0 4 61 22 225
2017 Administrative Support 37 22 14 6 16 0 5 62 23 63

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 10 46 16 19 6 0 3 58 26 32
2017 Administration and Foreign Services 14 24 28 17 15 0 1 39 32 225
2017 Administrative Support 28 25 14 27 5 0 2 54 32 64

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 28 34 13 16 3 0 6 66 20 32
2017 Administration and Foreign Services 22 30 23 11 11 0 3 54 22 224
2017 Administrative Support 36 18 22 10 6 0 8 58 17 63

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 22 37 6 22 6 0 6 63 30 32
2017 Administration and Foreign Services 14 21 21 19 24 0 2 35 44 225
2017 Administrative Support 14 13 19 22 26 0 6 28 51 64

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 16 30 25 6 9 0 13 53 18 32
2017 Administration and Foreign Services 40 29 13 4 5 1 7 76 10 224
2017 Administrative Support 47 20 2 3 0 3 25 93 4 64

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 10 60 14 10 3 0 3 73 13 30
2017 Administration and Foreign Services 27 32 17 9 11 0 2 61 21 224
2017 Administrative Support 31 31 20 11 3 0 3 65 15 64

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 42 28 16 6 3 0 3 73 10 31
2017 Administration and Foreign Services 24 29 24 11 10 0 2 54 21 223
2017 Administrative Support 22 33 17 14 2 0 13 62 18 64

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 36 41 7 10 0 0 7 83 10 31
2017 Administration and Foreign Services 19 29 28 12 10 0 2 49 22 224
2017 Administrative Support 33 30 19 6 5 0 8 68 12 64

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 36 44 16 0 0 0 3 83 0 31
2017 Administration and Foreign Services 28 29 20 12 8 0 3 59 21 224
2017 Administrative Support 42 19 13 13 6 2 6 66 20 64

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 36 28 23 10 0 0 3 66 10 31
2017 Administration and Foreign Services 31 31 19 11 6 0 2 63 18 224
2017 Administrative Support 47 23 17 3 2 2 6 76 5 64

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 54 27 13 0 3 0 3 84 3 32
2017 Administration and Foreign Services 52 23 15 3 4 0 2 76 8 225
2017 Administrative Support 56 22 16 3 0 0 3 81 3 64

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 82 12 0 3 0 0 3 97 3 32
2017 Administration and Foreign Services 65 16 4 6 4 0 3 85 11 225
2017 Administrative Support 62 13 6 6 3 0 9 83 10 64

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 66 24 3 3 0 0 3 93 3 32
2017 Administration and Foreign Services 46 32 12 5 2 0 2 80 8 225
2017 Administrative Support 40 28 8 11 6 0 6 73 18 64

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 70 19 5 3 0 0 3 91 3 32
2017 Administration and Foreign Services 51 24 9 6 6 0 3 78 13 225
2017 Administrative Support 59 20 3 9 3 2 3 84 13 64

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 59 6 6 3 0 0 25 87 4 32
2017 Administration and Foreign Services 41 15 6 4 2 0 32 83 9 225
2017 Administrative Support 47 9 5 2 0 0 38 90 3 64

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 69 15 6 0 0 0 10 93 0 32
2017 Administration and Foreign Services 56 16 11 5 3 0 9 79 9 225
2017 Administrative Support 68 14 5 5 2 0 6 88 7 63

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 47 16 16 2 10 0 10 69 13 32
2017 Administration and Foreign Services 68 16 5 2 2 1 6 90 4 224
2017 Administrative Support 58 13 6 5 9 3 6 77 16 64

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 56 31 0 3 3 3 3 93 7 32
2017 Administration and Foreign Services 50 24 14 5 3 0 4 77 9 225
2017 Administrative Support 53 25 16 3 0 0 3 81 3 64

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 13 38 34 12 3 0 0 50 16 32
2017 Administration and Foreign Services 13 30 35 16 6 0 0 43 21 225
2017 Administrative Support 17 33 40 6 2 0 2 51 8 64

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 0 16 43 19 22 0 0 41 16 32
2017 Administration and Foreign Services 6 22 40 21 10 1 1 32 28 223
2017 Administrative Support 3 9 38 33 14 2 2 48 13 64

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 16 50 16 9 3 6 0 71 12 32
2017 Administration and Foreign Services 22 45 19 5 5 4 0 70 10 225
2017 Administrative Support 22 35 25 8 3 6 0 61 12 63

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 22 44 19 12 0 3 0 68 12 32
2017 Administration and Foreign Services 16 33 24 19 7 1 0 49 26 224
2017 Administrative Support 11 44 17 16 6 5 2 58 23 64
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 20 80 225
2017 Administrative Support 10 90 63
2014 Administration and Foreign Services 16 84 271
2014 Administrative Support 26 74 77
2014 Other 0 100 16

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and Foreign Services 82 18 44
2014 Administration and Foreign Services 82 18 44
2014 Administrative Support 95 5 19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and Foreign Services 58 30 0 12 0 0 0 88 12 36
2014 Administration and Foreign Services 49 34 8 3 3 3 0 85 6 36
2014 Administrative Support 61 28 11 0 0 0 0 89 0 18
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 44 19 21 0 0 16 0 52 48 32
2017 Administration and Foreign Services 48 21 16 6 5 4 1 50 50 224
2017 Administrative Support 48 20 19 6 6 2 0 49 51 65

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Scientific and Professional 26 12
2017 Administration and Foreign Services 17 107
2017 Administrative Support 24 32

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Scientific and Professional 26 12
2017 Administration and Foreign Services 36 107
2017 Administrative Support 21 32

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Scientific and Professional 34 12
2017 Administration and Foreign Services 18 107
2017 Administrative Support 19 32

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Scientific and Professional 14 12
2017 Administration and Foreign Services 52 107
2017 Administrative Support 41 32

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Scientific and Professional 0 12
2017 Administration and Foreign Services 8 107
2017 Administrative Support 3 32

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Scientific and Professional 43 12
2017 Administration and Foreign Services 39 107
2017 Administrative Support 35 32

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Scientific and Professional 16 61 15 8 0 0 13
2017 Administration and Foreign Services 10 52 21 4 5 8 105
2017 Administrative Support 10 67 10 7 3 3 31

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 48 23 0 16 13 0 0 71 29 13
2017 Administration and Foreign Services 15 30 15 14 14 1 11 50 32 108
2017 Administrative Support 9 37 38 6 6 0 3 48 13 32

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Scientific and Professional 16 8 0 8 13 0 55 53 47 13
2017 Administration and Foreign Services 6 17 18 13 18 4 24 33 42 107
2017 Administrative Support 9 28 22 6 19 0 16 44 30 32
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