2017 Public Service Employee Survey Results for Privy Council Office by Question 111.1. Region of work (variable derived from question 111)

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 41 32 7 4 16 0 0 73 20 25
2017 Region - National Capital Region 38 46 4 10 2 0 0 85 12 686
2014 Region - Ontario (excluding National Capital Region) 38 44 13 5 0 0 0 81 5 17
2014 Region - National Capital Region 36 45 5 11 2 0 0 81 13 611
2011 Region - Ontario (excluding National Capital Region) 60 34 3 2 0 0 0 95 2 46
2011 Region - National Capital Region 46 42 4 6 1 0 0 88 8 644
2008 Region - Ontario (excluding National Capital Region) 63 24 5 5 3 0 0 87 8 38
2008 Region - National Capital Region 45 42 3 8 3 0 0 87 10 440

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 71 14 7 7 0 0 0 85 7 25
2017 Region - National Capital Region 70 22 4 3 1 1 1 93 4 683
2014 Region - Ontario (excluding National Capital Region) 77 18 5 0 0 0 0 95 0 17
2014 Region - National Capital Region 69 23 3 3 1 0 0 93 4 611
2011 Region - Ontario (excluding National Capital Region) 83 10 3 2 2 0 0 93 4 46
2011 Region - National Capital Region 73 18 4 3 1 0 0 92 4 642
2008 Region - Ontario (excluding National Capital Region) 84 5 5 3 3 0 0 89 5 38
2008 Region - National Capital Region 70 21 5 2 1 0 0 92 3 440

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 67 19 7 7 0 0 0 86 7 25
2017 Region - National Capital Region 67 17 6 7 2 0 0 85 9 684
2014 Region - Ontario (excluding National Capital Region) 66 28 0 5 0 0 0 95 5 17
2014 Region - National Capital Region 62 23 4 7 3 0 0 86 10 611
2011 Region - Ontario (excluding National Capital Region) 71 16 4 4 5 0 0 87 9 46
2011 Region - National Capital Region 63 22 3 8 3 0 0 86 11 644
2008 Region - Ontario (excluding National Capital Region) 63 18 8 8 3 0 0 82 11 38
2008 Region - National Capital Region 62 19 5 11 3 0 0 81 14 439

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 32 50 7 7 4 0 0 82 11 25
2017 Region - National Capital Region 38 38 6 10 7 0 0 77 17 685
2014 Region - Ontario (excluding National Capital Region) 36 52 0 12 0 0 0 88 12 17
2014 Region - National Capital Region 56 31 5 5 2 0 0 87 8 609
2011 Region - Ontario (excluding National Capital Region) 62 29 2 5 2 0 0 91 7 45
2011 Region - National Capital Region 56 29 5 8 2 0 0 85 10 642

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 42 37 14 7 0 0 0 79 7 25
2017 Region - National Capital Region 33 36 14 11 5 0 1 70 16 686
2014 Region - Ontario (excluding National Capital Region) 20 46 18 10 0 0 6 70 11 17
2014 Region - National Capital Region 34 42 11 9 4 0 0 76 13 611
2011 Region - Ontario (excluding National Capital Region) 38 39 8 10 3 0 2 79 12 45
2011 Region - National Capital Region 30 42 13 9 3 1 2 75 12 643
2008 Region - Ontario (excluding National Capital Region) 32 42 11 11 5 0 0 74 16 38
2008 Region - National Capital Region 36 37 13 8 5 0 2 74 13 439

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 42 36 15 7 0 0 0 78 7 25
2017 Region - National Capital Region 50 36 7 5 2 0 0 87 6 686
2014 Region - Ontario (excluding National Capital Region) 54 26 15 5 0 0 0 80 5 17
2014 Region - National Capital Region 47 34 10 6 3 0 0 82 9 610
2011 Region - Ontario (excluding National Capital Region) 61 28 2 5 2 0 2 91 7 46
2011 Region - National Capital Region 51 30 9 5 4 0 0 82 10 644
2008 Region - Ontario (excluding National Capital Region) 45 39 11 0 3 0 3 86 3 38
2008 Region - National Capital Region 46 38 7 6 2 0 0 84 9 441

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 44 41 11 4 0 0 0 85 4 24
2017 Region - National Capital Region 55 34 5 4 1 0 0 90 5 686
2014 Region - Ontario (excluding National Capital Region) 51 37 7 5 0 0 0 87 5 17
2014 Region - National Capital Region 55 30 7 4 3 0 0 86 7 611
2011 Region - Ontario (excluding National Capital Region) 51 31 5 5 8 0 0 81 13 45
2011 Region - National Capital Region 53 32 7 4 3 0 0 85 8 645
2008 Region - Ontario (excluding National Capital Region) 47 42 3 5 3 0 0 89 8 38
2008 Region - National Capital Region 49 39 5 4 3 0 0 88 7 439

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 47 39 11 3 0 0 0 85 3 25
2017 Region - National Capital Region 52 32 8 6 2 0 0 84 7 685
2014 Region - Ontario (excluding National Capital Region) 43 50 7 0 0 0 0 93 0 17
2014 Region - National Capital Region 51 37 6 5 1 0 1 88 5 610

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 19 60 14 3 0 3 0 82 3 25
2017 Region - National Capital Region 40 32 9 13 6 0 1 72 19 686
2014 Region - Ontario (excluding National Capital Region) 30 59 5 5 0 0 0 89 5 17
2014 Region - National Capital Region 37 34 13 10 5 1 0 71 15 611
2011 Region - Ontario (excluding National Capital Region) 37 40 7 9 8 0 0 76 17 45
2011 Region - National Capital Region 39 33 11 10 5 1 1 74 15 645

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 31 26 27 3 0 3 10 65 4 25
2017 Region - National Capital Region 34 19 7 10 11 3 16 66 26 686
2014 Region - Ontario (excluding National Capital Region) 44 27 19 0 5 0 6 75 5 17
2014 Region - National Capital Region 31 20 8 12 13 2 15 60 30 610
2011 Region - Ontario (excluding National Capital Region) 52 15 0 7 9 0 18 81 19 45
2011 Region - National Capital Region 33 20 8 11 15 1 13 62 29 642
2008 Region - Ontario (excluding National Capital Region) 38 27 3 5 14 0 14 75 22 37
2008 Region - National Capital Region 30 18 5 10 22 1 13 56 37 439

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 21 52 20 7 0 0 0 73 7 25
2017 Region - National Capital Region 47 39 7 4 2 0 0 87 6 686
2014 Region - Ontario (excluding National Capital Region) 30 57 13 0 0 0 0 87 0 17
2014 Region - National Capital Region 43 38 8 7 3 0 0 82 10 611
2011 Region - Ontario (excluding National Capital Region) 52 33 9 2 2 0 2 87 4 45
2011 Region - National Capital Region 44 37 10 5 4 0 0 81 9 640
2008 Region - Ontario (excluding National Capital Region) 45 42 11 0 3 0 0 87 3 38
2008 Region - National Capital Region 41 39 9 7 4 0 0 80 11 441

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 30 40 27 0 3 0 0 69 3 25
2017 Region - National Capital Region 40 35 11 8 5 0 1 75 13 686
2014 Region - Ontario (excluding National Capital Region) 25 41 18 11 5 0 0 66 16 17
2014 Region - National Capital Region 34 37 13 9 6 0 0 71 16 611
2011 Region - Ontario (excluding National Capital Region) 23 60 4 9 4 0 0 83 13 46
2011 Region - National Capital Region 30 39 14 11 6 0 0 69 17 645

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 46 30 11 11 3 0 0 76 14 25
2017 Region - National Capital Region 31 44 11 9 4 0 0 76 13 686

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 44 45 7 4 0 0 0 89 4 25
2017 Region - National Capital Region 54 35 6 3 2 0 0 89 5 685
2014 Region - Ontario (excluding National Capital Region) 41 40 19 0 0 0 0 81 0 16
2014 Region - National Capital Region 55 32 8 3 2 0 0 87 5 611
2011 Region - Ontario (excluding National Capital Region) 56 29 7 6 0 0 2 87 6 46
2011 Region - National Capital Region 51 33 10 3 3 0 0 84 6 644
2008 Region - Ontario (excluding National Capital Region) 55 34 8 3 0 0 0 89 3 38
2008 Region - National Capital Region 53 35 6 5 2 0 0 88 6 440

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 33 56 7 0 3 0 0 89 3 25
2017 Region - National Capital Region 44 36 9 6 5 0 0 80 11 682

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 57 24 19 0 0 0 0 81 0 25
2017 Region - National Capital Region 60 32 5 2 1 0 0 92 3 683
2014 Region - Ontario (excluding National Capital Region) 67 18 15 0 0 0 0 85 0 17
2014 Region - National Capital Region 70 22 6 1 1 0 0 92 2 611
2011 Region - Ontario (excluding National Capital Region) 66 21 9 2 0 0 2 89 2 46
2011 Region - National Capital Region 64 26 7 2 1 0 0 90 3 645

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 32 30 22 16 0 0 0 62 16 25
2017 Region - National Capital Region 41 36 8 10 3 0 1 79 13 683
2014 Region - Ontario (excluding National Capital Region) 21 54 26 0 0 0 0 74 0 17
2014 Region - National Capital Region 36 41 11 8 4 0 0 78 11 611
2011 Region - Ontario (excluding National Capital Region) 39 35 9 6 9 0 2 75 15 46
2011 Region - National Capital Region 38 38 12 8 4 0 0 77 12 643

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 43 36 21 0 0 0 0 79 0 25
2017 Region - National Capital Region 47 31 12 6 3 0 0 78 9 683
2014 Region - Ontario (excluding National Capital Region) 30 51 5 7 7 0 0 81 14 17
2014 Region - National Capital Region 37 41 11 7 5 0 0 78 11 610

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 46 39 7 7 0 0 0 86 7 25
2017 Region - National Capital Region 45 35 11 5 3 0 1 81 8 684
2014 Region - Ontario (excluding National Capital Region) 17 70 7 5 0 0 0 87 5 17
2014 Region - National Capital Region 42 40 10 4 2 0 0 83 7 611
2011 Region - Ontario (excluding National Capital Region) 54 29 11 2 2 2 0 85 4 46
2011 Region - National Capital Region 46 38 8 4 2 0 1 85 6 642

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 64 25 11 0 0 0 0 89 0 25
2017 Region - National Capital Region 52 35 6 4 2 0 0 87 7 681
2014 Region - Ontario (excluding National Capital Region) 46 41 13 0 0 0 0 87 0 17
2014 Region - National Capital Region 51 35 7 4 3 0 0 86 8 610
2011 Region - Ontario (excluding National Capital Region) 57 31 7 2 2 0 2 89 4 45
2011 Region - National Capital Region 51 36 7 4 2 0 0 87 7 644
2008 Region - Ontario (excluding National Capital Region) 45 42 11 0 3 0 0 87 3 38
2008 Region - National Capital Region 46 42 6 4 2 0 0 88 6 441

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 51 21 21 4 3 0 0 72 7 25
2017 Region - National Capital Region 27 35 20 10 7 1 1 63 17 684
2014 Region - Ontario (excluding National Capital Region) 38 46 11 5 0 0 0 84 5 17
2014 Region - National Capital Region 27 36 18 11 7 0 1 64 18 611
2011 Region - Ontario (excluding National Capital Region) 30 44 21 2 0 0 3 76 2 45
2011 Region - National Capital Region 32 32 18 10 6 0 1 65 16 643
2008 Region - Ontario (excluding National Capital Region) 24 47 16 3 8 0 3 73 11 38
2008 Region - National Capital Region 22 30 21 15 11 0 1 52 27 440

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 7 21 28 24 16 4 0 41 30 25
2017 Region - National Capital Region 11 23 32 20 8 1 4 29 37 685
2014 Region - Ontario (excluding National Capital Region) 10 21 39 17 0 0 13 20 36 17
2014 Region - National Capital Region 5 24 38 19 9 2 2 29 31 610
2011 Region - Ontario (excluding National Capital Region) 14 15 29 21 12 3 7 36 32 44
2011 Region - National Capital Region 10 24 35 19 9 1 3 29 35 644
2008 Region - Ontario (excluding National Capital Region) 8 32 26 18 8 0 8 29 43 38
2008 Region - National Capital Region 12 25 35 19 6 0 2 26 38 441

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 4 0 21 37 24 7 7 70 4 25
2017 Region - National Capital Region 6 10 25 27 22 3 6 54 18 684
2014 Region - Ontario (excluding National Capital Region) 10 5 36 30 13 6 0 45 16 17
2014 Region - National Capital Region 4 13 25 32 20 2 4 55 18 608
2011 Region - Ontario (excluding National Capital Region) 11 10 22 22 23 4 7 51 25 45
2011 Region - National Capital Region 3 12 25 32 22 2 4 58 16 644
2008 Region - Ontario (excluding National Capital Region) 3 18 37 18 18 0 5 39 22 38
2008 Region - National Capital Region 6 15 29 30 16 1 4 48 22 439

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 4 18 15 33 23 7 0 61 24 25
2017 Region - National Capital Region 10 13 28 24 16 2 7 44 26 680
2014 Region - Ontario (excluding National Capital Region) 10 17 35 25 7 6 0 34 29 17
2014 Region - National Capital Region 10 16 31 25 15 2 3 41 26 609
2011 Region - Ontario (excluding National Capital Region) 13 7 29 17 32 0 2 50 20 44
2011 Region - National Capital Region 9 16 29 25 16 2 3 43 26 643
2008 Region - Ontario (excluding National Capital Region) 11 32 32 8 11 3 5 20 46 38
2008 Region - National Capital Region 11 19 31 23 12 1 3 37 31 441

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 7 17 32 20 20 3 0 41 25 25
2017 Region - National Capital Region 9 20 34 21 11 1 5 33 31 676
2014 Region - Ontario (excluding National Capital Region) 5 5 53 30 7 0 0 37 10 17
2014 Region - National Capital Region 6 19 40 22 11 1 2 33 26 608
2011 Region - Ontario (excluding National Capital Region) 4 18 33 18 22 0 5 42 23 45
2011 Region - National Capital Region 8 20 37 21 11 1 2 33 29 641
2008 Region - Ontario (excluding National Capital Region) 13 16 42 16 8 3 3 25 31 38
2008 Region - National Capital Region 10 22 37 20 8 1 2 29 33 439

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 7 19 29 22 16 3 4 41 28 25
2017 Region - National Capital Region 11 19 29 19 15 2 6 36 32 686
2014 Region - Ontario (excluding National Capital Region) 16 5 29 27 7 0 16 40 25 17
2014 Region - National Capital Region 13 23 27 18 13 2 4 33 38 608
2011 Region - Ontario (excluding National Capital Region) 9 12 25 22 25 2 5 50 22 44
2011 Region - National Capital Region 11 20 28 22 14 2 4 39 32 640
2008 Region - Ontario (excluding National Capital Region) 11 18 26 24 8 0 13 36 33 38
2008 Region - National Capital Region 11 17 31 23 14 0 4 39 28 441

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 0 15 27 21 16 14 7 48 19 25
2017 Region - National Capital Region 9 18 25 21 15 5 6 41 31 685
2014 Region - Ontario (excluding National Capital Region) 5 13 20 22 24 11 5 55 21 17
2014 Region - National Capital Region 5 14 28 29 18 2 4 50 20 609
2011 Region - Ontario (excluding National Capital Region) 17 16 25 18 14 2 7 35 37 43
2011 Region - National Capital Region 6 15 24 28 18 2 5 50 23 640
2008 Region - Ontario (excluding National Capital Region) 11 19 32 19 5 3 11 28 34 37
2008 Region - National Capital Region 14 18 30 21 13 2 3 35 34 439

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 0 11 34 26 15 7 7 48 13 24
2017 Region - National Capital Region 8 15 28 24 16 3 6 44 25 682
2014 Region - Ontario (excluding National Capital Region) 5 11 37 23 14 6 5 41 18 17
2014 Region - National Capital Region 5 17 34 23 15 3 4 41 23 610
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 78 18 4 0 0 0 0 96 0 25
2017 Region - National Capital Region 75 15 4 3 2 0 1 91 5 684
2014 Region - Ontario (excluding National Capital Region) 74 7 5 7 0 0 7 87 8 17
2014 Region - National Capital Region 75 17 3 3 2 0 0 92 5 609
2011 Region - Ontario (excluding National Capital Region) 73 16 5 2 2 0 2 91 4 46
2011 Region - National Capital Region 69 18 6 4 1 0 1 88 5 643
2008 Region - Ontario (excluding National Capital Region) 61 26 0 3 5 0 5 92 8 38
2008 Region - National Capital Region 65 19 6 6 3 0 1 85 8 439

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 42 14 20 7 7 3 7 62 15 25
2017 Region - National Capital Region 35 28 11 7 4 8 7 74 13 683
2014 Region - Ontario (excluding National Capital Region) 19 37 18 0 7 6 13 69 9 16
2014 Region - National Capital Region 35 28 14 7 5 6 4 71 13 611

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 52 34 7 4 3 0 0 86 7 25
2017 Region - National Capital Region 56 27 6 6 4 1 0 83 11 684
2014 Region - Ontario (excluding National Capital Region) 19 50 13 5 7 0 7 74 12 17
2014 Region - National Capital Region 49 28 8 7 6 1 0 78 13 611

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 30 51 7 4 0 4 4 88 4 25
2017 Region - National Capital Region 47 32 9 6 4 2 0 81 10 684
2014 Region - Ontario (excluding National Capital Region) 21 35 27 5 11 0 0 56 17 17
2014 Region - National Capital Region 45 37 8 7 2 1 1 84 9 611
2011 Region - Ontario (excluding National Capital Region) 49 36 2 2 7 2 2 89 9 46
2011 Region - National Capital Region 47 32 8 7 4 2 0 80 11 645
2008 Region - Ontario (excluding National Capital Region) 32 39 11 3 13 3 0 73 16 38
2008 Region - National Capital Region 44 34 9 8 4 1 1 79 12 440

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 36 23 10 7 4 20 0 73 14 25
2017 Region - National Capital Region 35 27 12 6 5 14 2 73 13 685
2014 Region - Ontario (excluding National Capital Region) 25 40 25 0 5 6 0 68 5 17
2014 Region - National Capital Region 37 29 13 7 5 8 1 73 13 611
2011 Region - Ontario (excluding National Capital Region) 35 35 7 5 11 4 2 75 17 45
2011 Region - National Capital Region 42 25 9 9 6 7 0 73 17 645
2008 Region - Ontario (excluding National Capital Region) 32 24 3 16 3 21 3 72 24 38
2008 Region - National Capital Region 37 27 13 8 8 5 1 69 17 438

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 11 37 11 4 16 14 7 61 25 25
2017 Region - National Capital Region 15 25 12 12 6 25 5 58 25 686
2014 Region - Ontario (excluding National Capital Region) 5 42 18 12 5 11 7 58 20 17
2014 Region - National Capital Region 18 25 17 12 7 16 6 55 24 610

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 52 22 20 7 0 0 0 73 7 25
2017 Region - National Capital Region 60 29 4 5 1 0 0 90 6 683
2014 Region - Ontario (excluding National Capital Region) 35 53 7 5 0 0 0 88 5 17
2014 Region - National Capital Region 54 34 5 5 2 0 0 88 7 610
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 58 18 14 3 7 0 0 75 10 25
2017 Region - National Capital Region 48 31 8 7 4 1 1 81 11 685
2014 Region - Ontario (excluding National Capital Region) 30 40 18 5 7 0 0 71 11 17
2014 Region - National Capital Region 43 36 8 8 3 1 0 80 11 611
2011 Region - Ontario (excluding National Capital Region) 40 36 9 10 4 2 0 77 14 46
2011 Region - National Capital Region 41 34 11 9 5 0 0 75 14 643
2008 Region - Ontario (excluding National Capital Region) 26 37 13 8 8 3 5 69 17 38
2008 Region - National Capital Region 34 37 10 11 8 0 0 70 19 441

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 54 28 11 4 3 0 0 82 7 25
2017 Region - National Capital Region 57 24 9 5 3 1 1 83 8 686
2014 Region - Ontario (excluding National Capital Region) 40 44 16 0 0 0 0 84 0 17
2014 Region - National Capital Region 53 26 10 4 3 3 1 82 8 611
2011 Region - Ontario (excluding National Capital Region) 44 30 9 6 6 2 2 78 13 45
2011 Region - National Capital Region 50 26 10 6 5 2 0 78 11 644
2008 Region - Ontario (excluding National Capital Region) 47 21 11 3 5 11 3 79 9 38
2008 Region - National Capital Region 46 29 8 8 5 2 0 77 14 441

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 42 28 20 3 7 0 0 70 10 25
2017 Region - National Capital Region 52 27 8 9 3 0 0 80 12 684
2014 Region - Ontario (excluding National Capital Region) 25 46 23 0 7 0 0 71 7 17
2014 Region - National Capital Region 46 33 7 9 4 0 1 80 13 611
2011 Region - Ontario (excluding National Capital Region) 48 23 4 15 8 2 0 72 23 46
2011 Region - National Capital Region 45 29 11 9 5 0 0 75 14 643
2008 Region - Ontario (excluding National Capital Region) 42 32 3 11 8 5 0 78 19 38
2008 Region - National Capital Region 44 29 9 10 8 0 0 73 18 440

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 89 7 4 0 0 0 0 96 0 25
2017 Region - National Capital Region 84 11 2 1 1 0 0 96 2 683
2014 Region - Ontario (excluding National Capital Region) 77 18 5 0 0 0 0 95 0 17
2014 Region - National Capital Region 83 12 2 2 2 0 0 95 3 610
2011 Region - Ontario (excluding National Capital Region) 79 14 3 2 2 0 0 93 4 45
2011 Region - National Capital Region 79 14 3 2 1 0 1 94 3 645
2008 Region - Ontario (excluding National Capital Region) 76 11 3 3 3 3 3 92 6 38
2008 Region - National Capital Region 82 10 3 2 2 0 0 93 4 439

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 43 21 18 7 0 4 7 72 8 25
2017 Region - National Capital Region 45 21 9 5 5 5 10 78 12 684
2014 Region - Ontario (excluding National Capital Region) 32 50 5 13 0 0 0 82 13 17
2014 Region - National Capital Region 40 19 12 6 6 5 12 70 15 611
2011 Region - Ontario (excluding National Capital Region) 35 25 15 6 13 0 6 63 21 46
2011 Region - National Capital Region 34 24 11 8 10 4 9 66 21 642

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 58 24 11 0 7 0 0 82 7 25
2017 Region - National Capital Region 63 22 6 6 2 1 1 86 8 684

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 42 41 11 4 3 0 0 82 7 25
2017 Region - National Capital Region 63 22 6 4 3 1 0 87 7 685

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 51 28 7 7 7 0 0 79 14 25
2017 Region - National Capital Region 59 23 8 6 4 0 0 83 9 683
2014 Region - Ontario (excluding National Capital Region) 34 49 5 5 7 0 0 83 12 17
2014 Region - National Capital Region 54 28 8 6 4 0 0 82 10 609
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 40 33 10 3 2 4 8 82 7 177
2014 Region - National Capital Region 43 33 6 7 2 3 7 84 9 154

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 37 35 20 0 0 7 0 78 0 25
2017 Region - National Capital Region 45 33 7 5 3 8 0 84 8 684
2014 Region - Ontario (excluding National Capital Region) 30 53 0 5 5 6 0 89 11 17
2014 Region - National Capital Region 41 35 10 5 3 6 0 81 8 610
2011 Region - Ontario (excluding National Capital Region) 41 20 12 4 11 9 2 69 17 45
2011 Region - National Capital Region 36 30 15 7 6 7 0 71 13 643

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 25 45 18 3 9 0 0 70 12 25
2017 Region - National Capital Region 45 33 10 6 3 3 0 81 9 684
2014 Region - Ontario (excluding National Capital Region) 24 59 5 0 5 6 0 89 5 17
2014 Region - National Capital Region 44 33 12 5 3 2 0 78 9 610
2011 Region - Ontario (excluding National Capital Region) 46 27 12 7 8 0 0 73 15 44
2011 Region - National Capital Region 35 33 15 6 7 3 0 71 13 644
2008 Region - Ontario (excluding National Capital Region) 32 39 8 13 5 3 0 73 19 38
2008 Region - National Capital Region 37 34 13 8 7 1 0 72 15 439

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 28 26 22 3 9 8 4 61 14 24
2017 Region - National Capital Region 34 39 12 8 3 4 0 76 11 684
2014 Region - Ontario (excluding National Capital Region) 25 41 7 16 5 6 0 70 23 17
2014 Region - National Capital Region 34 36 14 9 3 4 0 74 12 610
2011 Region - Ontario (excluding National Capital Region) 32 42 8 6 8 4 0 78 15 46
2011 Region - National Capital Region 25 41 17 8 4 5 0 69 13 644
2008 Region - Ontario (excluding National Capital Region) 24 32 21 11 5 8 0 60 17 38
2008 Region - National Capital Region 26 38 15 10 6 4 0 68 17 440

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 23 28 15 18 9 7 0 56 28 25
2017 Region - National Capital Region 34 32 11 10 7 5 0 70 19 686
2014 Region - Ontario (excluding National Capital Region) 20 53 11 0 10 6 0 77 11 17
2014 Region - National Capital Region 30 30 17 11 8 4 1 63 19 611
2011 Region - Ontario (excluding National Capital Region) 37 28 7 11 10 6 0 69 23 46
2011 Region - National Capital Region 24 35 13 11 9 7 0 64 21 643
2008 Region - Ontario (excluding National Capital Region) 21 21 24 11 8 16 0 50 22 38
2008 Region - National Capital Region 23 31 15 14 10 6 0 58 25 440

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 23 32 11 18 9 7 0 59 28 25
2017 Region - National Capital Region 28 38 12 12 6 3 0 68 19 684
2014 Region - Ontario (excluding National Capital Region) 20 47 12 11 5 6 0 70 17 17
2014 Region - National Capital Region 25 39 15 13 5 2 0 66 19 609
2011 Region - Ontario (excluding National Capital Region) 29 33 12 11 10 2 3 65 22 46
2011 Region - National Capital Region 23 39 14 16 7 2 0 63 23 642
2008 Region - Ontario (excluding National Capital Region) 16 50 13 3 13 5 0 69 17 38
2008 Region - National Capital Region 22 42 13 12 10 1 0 65 22 439
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 22 47 11 20 0 0 0 69 20 25
2017 Region - National Capital Region 38 41 11 5 2 2 0 81 7 685
2014 Region - Ontario (excluding National Capital Region) 30 41 17 5 0 6 0 76 6 17
2014 Region - National Capital Region 38 41 13 5 1 2 0 80 7 610
2011 Region - Ontario (excluding National Capital Region) 39 39 16 2 2 2 0 80 4 46
2011 Region - National Capital Region 38 39 12 7 3 1 0 78 9 643

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 25 37 18 0 0 11 9 78 0 25
2017 Region - National Capital Region 55 33 8 1 1 2 0 90 2 685
2014 Region - Ontario (excluding National Capital Region) 23 36 28 7 0 6 0 63 8 17
2014 Region - National Capital Region 52 33 7 3 1 4 1 89 4 611
2011 Region - Ontario (excluding National Capital Region) 51 24 10 6 0 6 2 83 6 46
2011 Region - National Capital Region 49 32 12 2 1 4 1 85 3 644

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 29 41 11 0 7 12 0 79 8 25
2017 Region - National Capital Region 42 32 10 7 2 5 1 79 10 685
2014 Region - Ontario (excluding National Capital Region) 43 37 10 10 0 0 0 80 10 17
2014 Region - National Capital Region 44 34 7 7 3 2 2 81 11 611
2011 Region - Ontario (excluding National Capital Region) 38 35 9 10 8 0 0 72 18 46
2011 Region - National Capital Region 40 30 9 8 6 6 1 75 14 643
2008 Region - Ontario (excluding National Capital Region) 29 24 11 3 11 18 5 69 17 38
2008 Region - National Capital Region 30 35 14 11 6 4 0 68 18 441

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 15 41 21 4 9 7 3 62 14 25
2017 Region - National Capital Region 27 31 19 11 4 7 2 63 16 683
2014 Region - Ontario (excluding National Capital Region) 24 31 22 5 5 13 0 63 12 17
2014 Region - National Capital Region 28 32 20 8 5 6 2 65 14 610
2011 Region - Ontario (excluding National Capital Region) 27 39 15 8 4 4 2 71 13 46
2011 Region - National Capital Region 27 30 20 10 5 7 2 62 17 643

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 15 34 7 7 7 27 3 69 20 25
2017 Region - National Capital Region 20 19 19 10 10 16 6 50 26 685
2014 Region - Ontario (excluding National Capital Region) 13 30 23 16 5 7 6 50 24 17
2014 Region - National Capital Region 15 19 19 14 12 14 7 44 33 611
2011 Region - Ontario (excluding National Capital Region) 23 25 7 11 15 15 4 59 32 46
2011 Region - National Capital Region 16 19 19 12 13 14 6 44 32 644

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 67 14 4 4 0 4 8 92 4 24
2017 Region - National Capital Region 67 17 6 4 2 2 2 87 7 684
2014 Region - Ontario (excluding National Capital Region) 62 21 12 0 5 0 0 83 5 17
2014 Region - National Capital Region 61 25 5 4 3 0 2 88 7 611

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 66 30 4 0 0 0 0 96 0 25
2017 Region - National Capital Region 67 17 6 1 0 6 3 92 2 683
2014 Region - Ontario (excluding National Capital Region) 60 28 5 0 0 7 0 95 0 17
2014 Region - National Capital Region 67 19 6 1 1 3 3 92 2 611
2011 Region - Ontario (excluding National Capital Region) 73 15 8 0 2 0 2 90 2 44
2011 Region - National Capital Region 68 21 5 1 0 3 3 94 1 644
2008 Region - Ontario (excluding National Capital Region) 66 21 8 3 0 0 3 89 3 38
2008 Region - National Capital Region 71 17 6 2 0 2 2 92 2 440

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 31 35 4 11 3 16 0 79 17 25
2017 Region - National Capital Region 31 33 12 10 7 7 1 69 18 686
2014 Region - Ontario (excluding National Capital Region) 20 42 26 0 7 0 6 65 8 17
2014 Region - National Capital Region 32 35 10 10 8 4 1 71 19 608
2011 Region - Ontario (excluding National Capital Region) 35 27 11 12 16 0 0 61 28 45
2011 Region - National Capital Region 27 37 15 11 7 3 0 65 19 644
2008 Region - Ontario (excluding National Capital Region) 32 37 21 3 5 3 0 70 8 38
2008 Region - National Capital Region 30 36 14 13 6 1 1 67 19 440

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 34 33 11 4 14 4 0 70 19 25
2017 Region - National Capital Region 25 24 14 16 12 4 5 55 31 684
2014 Region - Ontario (excluding National Capital Region) 0 38 18 5 28 0 11 43 37 17
2014 Region - National Capital Region 19 20 15 18 19 4 4 43 41 611
2011 Region - Ontario (excluding National Capital Region) 17 36 9 9 25 0 4 55 36 45
2011 Region - National Capital Region 14 26 16 17 21 3 2 43 40 644
2008 Region - Ontario (excluding National Capital Region) 21 16 18 16 24 0 5 39 42 38
2008 Region - National Capital Region 15 30 17 18 16 2 3 47 35 438

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 22 58 8 12 0 0 0 81 12 24
2017 Region - National Capital Region 35 37 14 6 3 4 1 76 9 685

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 37 43 7 4 9 0 0 80 13 25
2017 Region - National Capital Region 43 32 12 3 3 7 0 81 6 684
2014 Region - Ontario (excluding National Capital Region) 54 24 17 0 0 6 0 82 0 17
2014 Region - National Capital Region 43 33 13 4 1 5 1 81 6 611

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 29 56 11 0 0 4 0 88 0 25
2017 Region - National Capital Region 46 38 8 3 1 3 0 87 5 686
2014 Region - Ontario (excluding National Capital Region) 54 35 5 0 0 6 0 95 0 17
2014 Region - National Capital Region 48 34 11 3 2 2 0 84 5 611
2011 Region - Ontario (excluding National Capital Region) 54 18 11 6 4 4 3 77 11 46
2011 Region - National Capital Region 41 32 14 6 3 3 0 76 9 642

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 58 28 11 3 0 0 0 86 3 25
2017 Region - National Capital Region 59 32 4 4 1 1 0 91 5 683
2014 Region - Ontario (excluding National Capital Region) 50 40 10 0 0 0 0 90 0 17
2014 Region - National Capital Region 60 28 7 3 1 1 0 89 5 611
2011 Region - Ontario (excluding National Capital Region) 56 25 11 2 4 2 0 82 6 45
2011 Region - National Capital Region 52 34 9 2 2 0 0 86 5 642
2008 Region - Ontario (excluding National Capital Region) 32 53 11 0 3 3 0 86 3 38
2008 Region - National Capital Region 44 38 9 5 4 0 0 82 9 440

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 39 46 8 8 0 0 0 85 8 24
2017 Region - National Capital Region 50 27 14 6 2 1 0 78 8 685
2014 Region - Ontario (excluding National Capital Region) 30 59 10 0 0 0 0 90 0 17
2014 Region - National Capital Region 46 33 12 5 3 1 0 80 8 611
2011 Region - Ontario (excluding National Capital Region) 55 20 16 6 4 0 0 74 10 46
2011 Region - National Capital Region 42 32 15 5 4 1 0 75 10 642

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 48 44 4 4 0 0 0 92 4 24
2017 Region - National Capital Region 51 30 11 5 2 0 0 82 7 682
2014 Region - Ontario (excluding National Capital Region) 23 62 15 0 0 0 0 85 0 17
2014 Region - National Capital Region 50 31 11 5 2 0 0 81 8 610
2011 Region - Ontario (excluding National Capital Region) 50 33 9 6 2 0 0 82 8 46
2011 Region - National Capital Region 46 31 13 6 4 0 0 78 10 639
2008 Region - Ontario (excluding National Capital Region) 39 42 13 3 3 0 0 82 5 38
2008 Region - National Capital Region 42 36 14 5 3 0 0 78 8 440

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 25 35 20 0 20 0 0 60 20 25
2017 Region - National Capital Region 43 22 15 11 4 4 2 68 16 684
2014 Region - Ontario (excluding National Capital Region) 30 36 15 7 0 6 5 75 8 17
2014 Region - National Capital Region 42 21 18 10 5 3 0 66 16 610
2011 Region - Ontario (excluding National Capital Region) 48 29 12 4 4 3 0 79 8 46
2011 Region - National Capital Region 40 22 16 10 8 4 1 65 19 639
2008 Region - Ontario (excluding National Capital Region) 39 21 16 8 8 8 0 66 17 38
2008 Region - National Capital Region 29 29 16 13 6 5 2 62 20 439
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 37 25 38 25
2017 Region - National Capital Region 44 26 29 686
2014 Region - Ontario (excluding National Capital Region) 41 24 35 17
2014 Region - National Capital Region 43 26 30 611
2011 Region - Ontario (excluding National Capital Region) 36 35 29 46
2011 Region - National Capital Region 40 28 32 644

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Region - National Capital Region 8 19 51 3 13 6 307
2014 Region - National Capital Region 11 17 57 6 9999 9 264
2011 Region - Ontario (excluding National Capital Region) 13 25 40 5 9999 17 17
2011 Region - National Capital Region 7 14 65 4 9999 9 256
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 14 86 685
2014 Region - National Capital Region 14 86 607

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 34 95
2014 Region - National Capital Region 42 81

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 67 95
2014 Region - National Capital Region 60 81

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 9 95
2014 Region - National Capital Region 7 81

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 5 95
2014 Region - National Capital Region 6 81

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 45 96
2014 Region - National Capital Region 42 82

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 40 96
2014 Region - National Capital Region 43 82

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 33 96
2014 Region - National Capital Region 46 82

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 44 96
2014 Region - National Capital Region 39 82

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 23 96
2014 Region - National Capital Region 31 82

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 42 96
2014 Region - National Capital Region 57 82

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 30 96
2014 Region - National Capital Region 34 82

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 6 96
2014 Region - National Capital Region 7 82

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 9 96
2014 Region - National Capital Region 8 82

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 38 96
2014 Region - National Capital Region 42 82

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 26 96
2014 Region - National Capital Region 26 82

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 13 96
2014 Region - National Capital Region 9 82

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 53 96
2014 Region - National Capital Region 58 81

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 25 96
2014 Region - National Capital Region 27 81

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 11 96
2014 Region - National Capital Region 11 81

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 18 96
2014 Region - National Capital Region 17 81

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 10 96
2014 Region - National Capital Region 10 81

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 7 96
2014 Region - National Capital Region 9 81

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 11 96
2014 Region - National Capital Region 11 81

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 28 96
2014 Region - National Capital Region 23 81

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 10 94
2014 Region - National Capital Region 15 77

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 14 94
2014 Region - National Capital Region 9 77

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 11 94
2014 Region - National Capital Region 9 77

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 5 94
2014 Region - National Capital Region 0 77

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 14 94
2014 Region - National Capital Region 11 77

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 21 94
2014 Region - National Capital Region 8 77

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 25 94
2014 Region - National Capital Region 15 77

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 11 94
2014 Region - National Capital Region 10 77

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 13 94
2014 Region - National Capital Region 10 77

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 22 94
2014 Region - National Capital Region 24 77

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 11 94
2014 Region - National Capital Region 11 77

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 39 94
2014 Region - National Capital Region 44 77

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 44 94
2014 Region - National Capital Region 48 77

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 8 94
2014 Region - National Capital Region 6 77

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 76 24 95

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 16 18 30 3 4 18 11 48 10 25
2017 Region - National Capital Region 19 16 12 3 3 35 13 65 11 685
2014 Region - Ontario (excluding National Capital Region) 24 29 7 5 5 18 11 75 15 17
2014 Region - National Capital Region 17 16 15 4 3 33 11 60 13 611

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 27 33 14 3 13 7 4 67 18 25
2017 Region - National Capital Region 33 29 14 4 3 16 2 75 7 683
2014 Region - Ontario (excluding National Capital Region) 29 47 0 5 5 13 0 88 12 17
2014 Region - National Capital Region 28 30 14 4 3 17 3 73 9 611
2011 Region - Ontario (excluding National Capital Region) 47 20 16 6 5 6 0 71 12 45
2011 Region - National Capital Region 29 33 17 5 2 12 1 72 9 640
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 25 57 7 4 0 0 7 89 4 25
2017 Region - National Capital Region 21 40 10 6 4 5 14 75 13 685
2014 Region - Ontario (excluding National Capital Region) 41 41 5 0 0 7 6 94 0 17
2014 Region - National Capital Region 20 44 11 5 3 1 16 77 10 611
2011 Region - Ontario (excluding National Capital Region) 27 48 12 2 4 0 7 81 7 44
2011 Region - National Capital Region 21 43 10 7 3 2 14 76 12 643
2008 Region - Ontario (excluding National Capital Region) 26 32 11 16 3 5 8 67 21 38
2008 Region - National Capital Region 19 38 10 12 4 1 16 68 19 441

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 9 26 14 7 0 21 23 62 12 25
2017 Region - National Capital Region 7 13 14 4 5 37 19 46 21 681
2014 Region - Ontario (excluding National Capital Region) 23 19 27 0 5 20 6 56 7 17
2014 Region - National Capital Region 6 16 20 7 4 28 19 41 22 611
2011 Region - Ontario (excluding National Capital Region) 11 24 25 7 8 9 16 47 20 45
2011 Region - National Capital Region 8 14 21 7 5 33 14 40 21 643

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 42 21 14 0 3 4 16 78 4 25
2017 Region - National Capital Region 34 23 10 4 2 15 14 79 8 685
2014 Region - Ontario (excluding National Capital Region) 41 36 5 0 0 13 6 93 0 17
2014 Region - National Capital Region 31 25 11 3 2 12 16 78 8 611
2011 Region - Ontario (excluding National Capital Region) 33 31 15 0 4 8 9 77 5 46
2011 Region - National Capital Region 31 22 12 4 2 15 14 75 9 641
2008 Region - Ontario (excluding National Capital Region) 21 32 13 3 3 21 8 74 7 38
2008 Region - National Capital Region 24 25 13 7 3 13 16 68 13 441

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 33 34 11 0 0 3 19 86 0 25
2017 Region - National Capital Region 27 25 11 4 3 17 13 75 10 682
2014 Region - Ontario (excluding National Capital Region) 41 36 5 0 0 13 6 93 0 17
2014 Region - National Capital Region 28 23 14 4 2 14 16 72 8 610
2011 Region - Ontario (excluding National Capital Region) 30 34 17 2 2 6 9 75 5 45
2011 Region - National Capital Region 28 21 13 6 2 16 13 69 12 639
2008 Region - Ontario (excluding National Capital Region) 32 29 11 3 5 21 0 77 10 38
2008 Region - National Capital Region 25 23 14 10 5 7 15 63 20 440
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 6 94 681
2014 Region - Ontario (excluding National Capital Region) 0 100 17
2014 Region - National Capital Region 5 95 609

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 32 39
2014 Region - National Capital Region 62 28

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 72 39
2014 Region - National Capital Region 73 28

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 39
2014 Region - National Capital Region 0 28

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 39

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 22 39
2014 Region - National Capital Region 34 30

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 12 39
2014 Region - National Capital Region 20 30

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 12 39
2014 Region - National Capital Region 17 30

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 31 39
2014 Region - National Capital Region 21 30

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 40 39
2014 Region - National Capital Region 32 30

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 39

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 13 39
2014 Region - National Capital Region 20 30

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 15 39
2014 Region - National Capital Region 30 30

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 39
2014 Region - National Capital Region 0 30

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 23 39
2014 Region - National Capital Region 28 30

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 29 39
2014 Region - National Capital Region 36 30

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 18 39

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 0 39

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 12 39

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 45 39
2014 Region - National Capital Region 51 30

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 19 39

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 16 39

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 26 39
2014 Region - National Capital Region 19 29

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 25 39

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 15 39

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 30 39
2014 Region - National Capital Region 28 29

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 28 39
2014 Region - National Capital Region 43 29

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Region - National Capital Region 45 39
2014 Region - National Capital Region 77 29

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 70 30 39

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 24 14 18 0 0 34 11 68 0 25
2017 Region - National Capital Region 17 15 11 2 1 42 12 70 6 683
2014 Region - Ontario (excluding National Capital Region) 19 18 18 0 5 29 11 62 8 17
2014 Region - National Capital Region 16 12 17 1 2 39 13 58 7 611

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 35 15 22 9 0 15 4 62 11 24
2017 Region - National Capital Region 34 29 12 2 1 18 3 80 4 680
2014 Region - Ontario (excluding National Capital Region) 24 33 16 0 5 11 11 73 6 17
2014 Region - National Capital Region 33 25 16 1 2 19 5 75 4 611
2011 Region - Ontario (excluding National Capital Region) 45 26 16 0 2 8 3 80 2 45
2011 Region - National Capital Region 37 29 15 2 2 14 0 77 5 645
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 36 14 23 7 13 4 4 54 21 25
2017 Region - National Capital Region 26 29 20 11 10 0 3 57 22 684

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 38 31 15 10 3 0 4 71 14 25
2017 Region - National Capital Region 16 25 31 17 11 0 1 41 28 686

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 38 34 21 0 7 0 0 72 7 25
2017 Region - National Capital Region 21 27 27 14 9 0 2 48 24 682

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 45 19 14 7 7 0 7 69 15 25
2017 Region - National Capital Region 22 23 24 18 11 1 2 47 29 684

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 54 11 25 6 0 0 4 68 7 25
2017 Region - National Capital Region 31 27 20 10 8 1 5 61 18 685

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 18 31 40 4 0 4 4 53 4 25
2017 Region - National Capital Region 25 27 25 14 8 0 1 52 23 685

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 45 20 24 7 0 4 0 68 7 25
2017 Region - National Capital Region 36 34 17 7 4 0 2 71 11 684

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 34 34 29 3 0 0 0 68 3 25
2017 Region - National Capital Region 26 33 21 12 6 0 1 60 18 684

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 31 29 34 6 0 0 0 59 6 25
2017 Region - National Capital Region 35 33 18 8 5 1 2 69 13 685

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 41 21 38 0 0 0 0 62 0 25
2017 Region - National Capital Region 38 34 16 6 3 1 2 74 9 683

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 68 14 11 0 4 0 4 85 4 25
2017 Region - National Capital Region 55 22 12 5 3 0 3 80 8 681

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 82 7 7 0 0 0 4 93 0 25
2017 Region - National Capital Region 77 9 3 3 1 1 5 92 5 684

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 76 9 4 7 0 4 0 88 8 25
2017 Region - National Capital Region 64 22 8 2 1 0 3 89 3 684

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 74 16 7 0 3 0 0 89 3 25
2017 Region - National Capital Region 68 14 7 5 3 0 3 85 8 685

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 73 0 4 0 0 0 23 95 0 25
2017 Region - National Capital Region 57 11 4 1 1 0 26 92 2 686

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 70 13 7 0 0 0 9 92 0 25
2017 Region - National Capital Region 71 14 6 2 0 0 6 91 2 682

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 63 6 11 7 0 12 0 79 9 25
2017 Region - National Capital Region 72 11 7 3 2 0 5 88 5 686

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 64 10 26 0 0 0 0 74 0 25
2017 Region - National Capital Region 57 25 9 4 1 1 3 85 5 683

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 24 41 25 7 4 0 0 65 11 25
2017 Region - National Capital Region 12 30 37 15 6 0 1 42 21 684

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 0 14 39 18 29 0 0 47 14 25
2017 Region - National Capital Region 5 22 40 23 9 0 1 32 28 684

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 29 48 15 9 0 0 0 76 9 25
2017 Region - National Capital Region 32 44 12 5 4 3 0 78 9 684

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 21 57 7 7 8 0 0 78 15 24
2017 Region - National Capital Region 26 37 16 13 5 2 0 64 19 685
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 18 82 25
2017 Region - National Capital Region 13 87 682
2014 Region - Ontario (excluding National Capital Region) 0 100 17
2014 Region - National Capital Region 11 89 607

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Region - National Capital Region 87 13 89
2014 Region - National Capital Region 80 20 67

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - National Capital Region 62 29 4 4 1 0 0 91 5 76
2014 Region - National Capital Region 72 23 0 5 0 0 0 95 5 53
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 49 11 17 3 12 3 4 52 48 25
2017 Region - National Capital Region 32 24 21 9 9 4 2 34 66 685

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 29 11
2017 Region - National Capital Region 24 421

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 27 11
2017 Region - National Capital Region 36 421

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 20 11
2017 Region - National Capital Region 19 421

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 33 11
2017 Region - National Capital Region 47 421

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 0 11
2017 Region - National Capital Region 5 421

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 31 11
2017 Region - National Capital Region 39 421

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 8 56 0 27 0 8 11
2017 Region - National Capital Region 6 52 21 8 3 10 413

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 44 8 31 8 8 0 0 52 16 11
2017 Region - National Capital Region 20 25 14 16 13 2 10 51 33 423

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Region - Ontario (excluding National Capital Region) 0 24 25 15 36 0 0 24 51 11
2017 Region - National Capital Region 5 12 14 24 34 2 9 19 66 422
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