2017 Public Service Employee Survey Results for Privy Council Office by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	43	1	11	4	84	15	71
2017	Access to information and privacy	77	23	0	0	0	100	0	25
2017	Security	25	50	10	12	2	76	15	40
2017	Legal services	14	86	0	0	0	100	0	12
2017	Administration and operations	49	38	6	5	2	87	7	117
2017	Human resources	41	39	7	13	0	80	13	56
2017	Financial management	37	51	0	6	6	88	12	32
2017	Information management	46	36	4	7	7	82	14	28
2017	Information technology	26	50	3	13	9	76	22	37
2017	Policy	24	57	3	15	1	81	16	160
2017	None of the above	36	48	5	9	1	84	10	71
2014	Client contact centre	37	47	7	9	0	84	9	13
2014	Communications or public affairs	25	49	6	15	5	74	20	63
2014	Access to information and privacy	52	42	0	6	0	94	6	19
2014	Security	28	46	7	19	0	73	19	42
2014	Legal services	30	50	10	9	0	81	9	21
2014	Administration and operations	50	42	2	6	0	92	6	110
2014	Human resources	46	44	4	6	0	90	6	50
2014	Financial management	44	43	13	0	0	87	0	21
2014	Information management	44	32	11	7	7	76	13	28
2014	Information technology	29	44	5	19	3	73	22	38
2014	Other services to the public	48	46	0	6	0	94	6	19
2014	None of the above	28	48	7	15	2	76	17	167

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	74	19	4	2	0	0	1	94	2	71
2017	Access to information and privacy	72	24	0	4	0	0	0	96	4	25
2017	Security	71	25	5	0	0	0	0	95	0	40
2017	Legal services	36	44	0	20	0	0	0	80	20	12
2017	Administration and operations	69	20	3	4	2	1	1	90	6	117
2017	Human resources	77	16	4	4	0	0	0	93	4	56
2017	Financial management	59	33	0	6	3	0	0	91	9	32
2017	Information management	72	10	11	7	0	0	0	82	7	28
2017	Information technology	52	37	5	0	0	0	5	94	0	36
2017	Policy	78	13	7	1	0	1	0	92	1	158
2017	None of the above	62	31	1	0	4	1	0	94	4	71
2014	Client contact centre	37	56	7	0	0	0	0	93	0	13
2014	Communications or public affairs	73	20	0	3	1	2	0	95	5	63
2014	Access to information and privacy	78	22	0	0	0	0	0	100	0	19
2014	Security	60	21	15	4	0	0	0	81	4	42
2014	Legal services	55	40	4	0	0	0	0	96	0	21
2014	Administration and operations	77	19	3	1	1	0	0	95	2	110
2014	Human resources	82	16	2	0	0	0	0	98	0	50
2014	Financial management	60	31	4	4	0	0	0	91	4	21
2014	Information management	68	22	3	3	0	3	0	93	3	28
2014	Information technology	58	34	3	5	0	0	0	92	5	38
2014	Other services to the public	60	20	9	10	0	0	0	80	10	19
2014	None of the above	70	21	3	5	1	0	0	91	6	167

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	74	16	3	6	0	0	91	6	70
2017	Access to information and privacy	84	6	3	8	0	0	89	8	25
2017	Security	65	15	7	10	2	0	80	12	40
2017	Legal services	37	7	8	34	15	0	44	48	12
2017	Administration and operations	64	21	5	6	4	0	85	10	117
2017	Human resources	58	24	9	8	2	0	82	9	55
2017	Financial management	37	39	6	14	3	0	77	17	32
2017	Information management	65	28	7	0	0	0	93	0	28
2017	Information technology	64	18	10	5	0	3	84	5	37
2017	Policy	74	10	6	7	3	0	84	10	160
2017	None of the above	68	20	5	5	0	1	89	5	71
2014	Client contact centre	41	30	21	7	0	0	72	7	13
2014	Communications or public affairs	62	24	3	9	2	0	86	11	63
2014	Access to information and privacy	63	16	11	10	0	0	79	10	19
2014	Security	66	27	2	4	0	0	93	4	42
2014	Legal services	53	19	9	15	4	0	71	19	21
2014	Administration and operations	70	19	3	4	4	1	90	7	110
2014	Human resources	54	32	4	10	0	0	86	10	50
2014	Financial management	40	22	9	29	0	0	62	29	21
2014	Information management	61	26	7	0	7	0	87	7	28
2014	Information technology	55	29	8	5	3	0	84	8	38
2014	Other services to the public	57	34	0	5	4	0	91	9	19
2014	None of the above	69	19	3	5	3	1	88	9	167

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	38	3	9	13	0	0	75	22	71
2017	Access to information and privacy	54	33	10	3	0	0	0	87	3	25
2017	Security	44	29	9	12	5	0	0	74	17	40
2017	Legal services	29	50	0	14	8	0	0	78	22	12
2017	Administration and operations	46	40	6	5	3	0	0	86	8	117
2017	Human resources	48	43	0	7	0	0	2	93	7	56
2017	Financial management	17	40	21	6	15	0	0	58	21	32
2017	Information management	49	17	4	22	7	0	0	67	30	27
2017	Information technology	31	46	5	11	8	0	0	76	18	37
2017	Policy	26	39	8	17	11	1	0	65	27	160
2017	None of the above	38	40	6	10	5	1	0	78	16	71
2014	Client contact centre	35	65	0	0	0	0	0	100	0	13
2014	Communications or public affairs	55	28	3	12	1	0	0	83	13	63
2014	Access to information and privacy	59	36	0	0	6	0	0	94	6	19
2014	Security	44	39	4	10	3	0	0	83	13	42
2014	Legal services	53	28	14	5	0	0	0	81	5	21
2014	Administration and operations	56	30	6	5	2	1	0	87	6	110
2014	Human resources	58	28	6	8	0	0	0	86	8	50
2014	Financial management	68	27	4	0	0	0	0	96	0	21
2014	Information management	55	42	3	0	0	0	0	97	0	27
2014	Information technology	47	29	11	8	5	0	0	76	13	38
2014	Other services to the public	64	25	5	0	6	0	0	89	6	19
2014	None of the above	55	30	6	7	2	0	0	85	10	167

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	47	41	7	2	1	0	0	89	4	71
2017	Access to information and privacy	61	25	8	7	0	0	0	86	7	25
2017	Security	18	31	17	16	12	0	5	52	30	40
2017	Legal services	22	63	7	8	0	0	0	85	8	12
2017	Administration and operations	41	32	14	8	2	1	2	75	11	117
2017	Human resources	32	34	9	23	2	0	0	66	25	56
2017	Financial management	25	48	12	3	11	0	0	73	14	32
2017	Information management	48	27	7	14	3	0	0	75	18	28
2017	Information technology	30	29	21	13	2	3	3	62	16	37
2017	Policy	23	39	21	13	3	0	1	63	16	160
2017	None of the above	26	33	19	13	10	0	0	59	23	71
2014	Client contact centre	62	31	7	0	0	0	0	93	0	13
2014	Communications or public affairs	52	36	2	6	5	0	0	87	11	63
2014	Access to information and privacy	42	31	16	11	0	0	0	73	11	19
2014	Security	19	65	7	9	0	0	0	84	9	42
2014	Legal services	42	40	5	13	0	0	0	82	13	21
2014	Administration and operations	35	42	14	7	1	1	0	78	8	110
2014	Human resources	38	43	12	4	0	0	2	83	4	50
2014	Financial management	44	47	9	0	0	0	0	91	0	21
2014	Information management	44	30	7	16	3	0	0	74	19	28
2014	Information technology	19	37	21	10	10	0	3	57	21	38
2014	Other services to the public	37	36	13	14	0	0	0	73	14	19
2014	None of the above	25	42	11	14	7	1	1	68	20	167

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	32	6	0	1	0	0	92	1	71
2017	Access to information and privacy	36	51	7	6	0	0	0	87	6	25
2017	Security	69	18	12	0	0	0	0	88	0	40
2017	Legal services	69	31	0	0	0	0	0	100	0	12
2017	Administration and operations	34	40	13	8	4	0	1	74	13	117
2017	Human resources	37	36	10	14	4	0	0	73	18	56
2017	Financial management	49	48	0	3	0	0	0	97	3	32
2017	Information management	60	18	7	15	0	0	0	78	15	28
2017	Information technology	36	48	8	3	3	0	3	86	5	37
2017	Policy	58	37	2	3	0	0	0	95	3	160
2017	None of the above	57	32	5	4	1	0	0	89	5	71
2014	Client contact centre	23	45	17	16	0	0	0	68	16	13
2014	Communications or public affairs	59	24	3	10	3	0	0	84	13	63
2014	Access to information and privacy	57	27	4	12	0	0	0	84	12	18
2014	Security	54	34	8	2	2	0	0	88	4	42
2014	Legal services	53	28	9	4	5	0	0	81	9	21
2014	Administration and operations	30	37	20	9	4	0	0	68	12	110
2014	Human resources	43	31	16	8	0	2	0	76	8	50
2014	Financial management	58	31	11	0	0	0	0	89	0	21
2014	Information management	32	54	0	7	7	0	0	86	14	28
2014	Information technology	49	32	11	3	5	0	0	81	8	38
2014	Other services to the public	62	32	6	0	0	0	0	94	0	19
2014	None of the above	53	33	7	4	3	0	0	86	7	167

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	66	29	5	1	0	0	94	1	71
2017	Access to information and privacy	43	47	0	10	0	0	90	10	25
2017	Security	76	19	5	0	0	0	95	0	40
2017	Legal services	77	23	0	0	0	0	100	0	12
2017	Administration and operations	43	38	10	6	2	1	81	8	116
2017	Human resources	46	34	9	11	0	0	80	11	56
2017	Financial management	52	42	3	3	0	0	94	3	32
2017	Information management	68	18	4	7	4	0	86	11	28
2017	Information technology	39	48	5	5	0	3	89	5	37
2017	Policy	59	37	3	1	0	0	95	1	160
2017	None of the above	61	28	6	3	3	0	89	5	71
2014	Client contact centre	30	52	19	0	0	0	81	0	13
2014	Communications or public affairs	68	19	5	4	3	0	87	8	63
2014	Access to information and privacy	47	31	10	11	0	0	79	11	19
2014	Security	66	29	5	0	0	0	95	0	42
2014	Legal services	53	23	9	9	5	0	76	14	21
2014	Administration and operations	45	34	12	6	3	0	79	9	110
2014	Human resources	56	32	4	6	2	0	88	8	50
2014	Financial management	71	25	4	0	0	0	96	0	21
2014	Information management	46	37	3	7	7	0	83	14	28
2014	Information technology	55	32	8	0	5	0	87	5	38
2014	Other services to the public	62	27	6	5	0	0	89	5	19
2014	None of the above	58	30	5	5	2	0	88	7	167

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	58	32	3	7	0	0	0	90	7	70
2017	Access to information and privacy	65	28	0	7	0	0	0	93	7	25
2017	Security	40	41	15	2	3	0	0	81	4	40
2017	Legal services	55	45	0	0	0	0	0	100	0	12
2017	Administration and operations	57	29	11	2	1	0	0	87	3	117
2017	Human resources	50	43	2	2	3	0	0	93	5	56
2017	Financial management	46	33	9	6	6	0	0	79	12	32
2017	Information management	80	10	3	7	0	0	0	90	7	28
2017	Information technology	40	39	13	5	3	0	0	79	8	37
2017	Policy	48	32	9	10	1	1	0	81	11	160
2017	None of the above	47	27	14	7	5	0	0	74	12	71
2014	Client contact centre	21	65	14	0	0	0	0	86	0	13
2014	Communications or public affairs	55	33	6	5	0	0	2	89	5	63
2014	Access to information and privacy	53	41	6	0	0	0	0	94	0	19
2014	Security	48	39	5	6	2	0	0	87	8	42
2014	Legal services	44	37	10	9	0	0	0	81	9	21
2014	Administration and operations	53	39	6	2	1	0	0	91	3	110
2014	Human resources	68	28	2	0	2	0	0	96	2	50
2014	Financial management	62	38	0	0	0	0	0	100	0	21
2014	Information management	57	37	7	0	0	0	0	93	0	28
2014	Information technology	37	39	10	11	0	0	3	78	11	38
2014	Other services to the public	51	36	14	0	0	0	0	86	0	18
2014	None of the above	51	35	6	8	0	0	1	87	8	167

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	43	27	8	16	5	0	1	71	21	71
2017	Access to information and privacy	65	28	3	4	0	0	0	93	4	25
2017	Security	32	32	14	15	7	0	0	64	22	40
2017	Legal services	21	30	14	28	8	0	0	50	36	12
2017	Administration and operations	44	35	7	10	3	0	2	80	13	117
2017	Human resources	38	47	10	5	0	0	0	84	5	56
2017	Financial management	34	27	24	12	3	0	0	61	15	32
2017	Information management	48	22	14	6	10	0	0	69	16	28
2017	Information technology	43	40	5	4	5	0	3	85	10	37
2017	Policy	29	33	10	20	8	0	0	62	28	160
2017	None of the above	26	31	16	18	7	1	0	58	25	71
2014	Client contact centre	32	21	40	7	0	0	0	53	7	13
2014	Communications or public affairs	37	33	13	14	3	0	0	70	17	63
2014	Access to information and privacy	35	55	0	5	0	6	0	95	5	19
2014	Security	37	42	12	2	7	0	0	79	9	42
2014	Legal services	30	33	14	19	4	0	0	63	23	21
2014	Administration and operations	46	34	11	5	3	0	2	81	8	110
2014	Human resources	44	36	4	10	4	2	0	82	14	50
2014	Financial management	62	9	25	4	0	0	0	71	4	21
2014	Information management	36	28	18	8	11	0	0	64	18	28
2014	Information technology	26	34	18	16	0	3	3	64	17	38
2014	Other services to the public	33	36	22	4	4	0	0	69	9	19
2014	None of the above	29	37	12	15	7	0	0	66	22	167

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	16	4	9	6	0	21	76	18	71
2017	Access to information and privacy	36	18	6	0	0	8	32	90	0	25
2017	Security	39	27	3	0	17	0	14	78	19	40
2017	Legal services	7	14	0	22	16	0	41	35	65	12
2017	Administration and operations	50	22	9	7	3	2	7	79	11	117
2017	Human resources	22	15	13	14	5	5	26	53	29	56
2017	Financial management	30	42	0	3	8	3	13	86	14	32
2017	Information management	54	7	11	6	3	4	15	75	11	28
2017	Information technology	43	18	11	8	10	3	8	68	20	37
2017	Policy	14	15	11	18	23	3	16	36	50	160
2017	None of the above	24	15	6	14	13	4	23	54	38	71
2014	Client contact centre	30	40	9	0	14	0	7	75	15	13
2014	Communications or public affairs	29	18	12	15	7	3	15	58	27	63
2014	Access to information and privacy	38	11	17	10	0	15	8	64	13	19
2014	Security	38	21	9	23	4	0	4	62	29	42
2014	Legal services	14	19	4	14	24	0	23	44	50	21
2014	Administration and operations	45	24	8	8	7	1	7	75	16	110
2014	Human resources	23	14	10	8	20	4	21	49	38	49
2014	Financial management	35	19	9	0	4	4	29	80	7	21
2014	Information management	51	26	4	7	7	0	6	82	14	28
2014	Information technology	61	21	5	8	0	0	5	86	8	38
2014	Other services to the public	27	20	10	31	0	0	11	54	35	19
2014	None of the above	16	16	8	11	26	0	23	41	49	167

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	40	2	2	1	0	0	95	4	71
2017	Access to information and privacy	54	39	4	3	0	0	0	93	3	25
2017	Security	54	36	10	0	0	0	0	90	0	40
2017	Legal services	62	38	0	0	0	0	0	100	0	12
2017	Administration and operations	42	42	7	6	3	0	0	84	9	117
2017	Human resources	32	40	11	8	8	0	0	72	17	56
2017	Financial management	55	43	3	0	0	0	0	97	0	32
2017	Information management	45	32	7	13	3	0	0	76	17	28
2017	Information technology	36	42	14	3	3	0	3	80	5	37
2017	Policy	47	40	9	3	0	0	0	88	3	160
2017	None of the above	46	36	11	5	3	0	0	81	7	71
2014	Client contact centre	37	40	23	0	0	0	0	77	0	13
2014	Communications or public affairs	46	32	12	6	3	0	0	79	10	63
2014	Access to information and privacy	47	41	0	12	0	0	0	88	12	19
2014	Security	60	28	8	2	2	0	0	88	4	42
2014	Legal services	44	46	0	9	0	0	0	91	9	21
2014	Administration and operations	31	44	11	13	1	0	0	75	14	110
2014	Human resources	49	29	16	4	0	2	0	80	4	50
2014	Financial management	49	47	4	0	0	0	0	96	0	21
2014	Information management	36	43	7	4	10	0	0	80	14	28
2014	Information technology	31	45	2	14	8	0	0	76	22	38
2014	Other services to the public	48	34	18	0	0	0	0	82	0	19
2014	None of the above	45	40	4	6	5	0	0	85	10	167

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	46	31	5	15	2	0	0	78	17	71
2017	Access to information and privacy	54	36	4	6	0	0	0	90	6	25
2017	Security	36	37	17	2	7	0	0	74	10	40
2017	Legal services	55	37	8	0	0	0	0	92	0	12
2017	Administration and operations	43	32	13	7	4	0	1	75	11	117
2017	Human resources	40	34	11	11	5	0	0	73	15	56
2017	Financial management	27	42	12	6	6	0	7	74	13	32
2017	Information management	52	16	4	14	14	0	0	68	28	28
2017	Information technology	13	52	17	8	8	0	3	67	16	37
2017	Policy	38	38	14	7	3	1	0	76	10	160
2017	None of the above	31	37	13	12	7	0	0	67	20	71
2014	Client contact centre	21	39	33	0	7	0	0	60	7	13
2014	Communications or public affairs	49	36	4	3	7	0	0	85	10	63
2014	Access to information and privacy	41	48	0	6	0	6	0	94	6	19
2014	Security	50	28	9	12	2	0	0	77	14	42
2014	Legal services	38	35	0	18	9	0	0	73	27	21
2014	Administration and operations	29	36	20	11	2	1	0	66	14	110
2014	Human resources	36	44	8	8	4	0	0	80	12	50
2014	Financial management	49	24	23	0	4	0	0	73	4	21
2014	Information management	28	37	12	10	13	0	0	65	23	28
2014	Information technology	29	26	16	14	16	0	0	55	30	38
2014	Other services to the public	36	36	12	11	4	0	0	72	16	19
2014	None of the above	29	37	16	12	6	0	0	66	18	167

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	39	6	8	2	0	83	11	71
2017	Access to information and privacy	66	28	6	0	0	0	94	0	25
2017	Security	23	55	12	7	3	0	78	10	40
2017	Legal services	7	62	7	24	0	0	69	24	12
2017	Administration and operations	34	46	10	6	4	0	81	9	117
2017	Human resources	28	43	13	11	5	0	71	16	56
2017	Financial management	21	62	6	3	9	0	82	12	32
2017	Information management	41	18	11	17	14	0	58	31	28
2017	Information technology	10	51	21	13	3	3	63	16	37
2017	Policy	22	50	14	11	3	0	72	14	160
2017	None of the above	32	34	13	12	9	0	66	22	71

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	32	4	1	0	0	0	95	1	71
2017	Access to information and privacy	69	24	7	0	0	0	0	93	0	25
2017	Security	38	47	15	0	0	0	0	85	0	40
2017	Legal services	69	23	8	0	0	0	0	92	0	12
2017	Administration and operations	52	40	5	2	2	0	0	92	3	116
2017	Human resources	41	41	7	0	8	2	0	84	8	56
2017	Financial management	49	48	3	0	0	0	0	97	0	32
2017	Information management	48	20	14	11	7	0	0	68	18	28
2017	Information technology	31	53	8	3	3	0	3	86	5	37
2017	Policy	57	36	3	4	1	0	0	93	4	160
2017	None of the above	51	29	5	12	1	2	0	81	13	71
2014	Client contact centre	35	65	0	0	0	0	0	100	0	13
2014	Communications or public affairs	64	24	9	2	0	2	0	89	2	63
2014	Access to information and privacy	52	31	11	6	0	0	0	83	6	19
2014	Security	67	19	12	0	2	0	0	86	2	42
2014	Legal services	72	14	5	4	4	0	0	86	9	21
2014	Administration and operations	54	37	6	2	1	0	0	92	2	109
2014	Human resources	54	36	8	2	0	0	0	90	2	50
2014	Financial management	69	26	5	0	0	0	0	95	0	21
2014	Information management	45	35	10	6	3	0	0	81	10	28
2014	Information technology	50	24	13	8	3	3	0	75	11	38
2014	Other services to the public	53	29	13	4	0	0	0	83	4	19
2014	None of the above	52	35	7	5	1	0	0	87	6	167

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	56	28	7	6	3	0	0	84	9	70
2017	Access to information and privacy	69	18	0	10	0	3	0	90	10	25
2017	Security	31	45	17	5	3	0	0	76	8	40
2017	Legal services	69	23	8	0	0	0	0	92	0	12
2017	Administration and operations	46	39	9	2	4	0	0	85	6	117
2017	Human resources	47	25	11	7	10	0	0	72	17	56
2017	Financial management	24	55	12	6	3	0	0	79	8	32
2017	Information management	52	23	0	11	14	0	0	75	25	28
2017	Information technology	26	48	10	5	8	0	3	76	14	37
2017	Policy	41	41	9	6	3	0	0	82	9	158
2017	None of the above	32	31	15	12	9	0	0	63	22	71

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	60	34	2	4	0	0	94	4	70
2017	Access to information and privacy	57	41	3	0	0	0	97	0	25
2017	Security	83	14	3	0	0	0	97	0	40
2017	Legal services	69	23	8	0	0	0	92	0	12
2017	Administration and operations	62	28	5	2	2	1	90	5	116
2017	Human resources	43	33	16	3	3	1	77	7	56
2017	Financial management	56	40	3	0	0	0	97	0	32
2017	Information management	58	24	10	7	0	0	83	7	28
2017	Information technology	49	45	6	0	0	0	94	0	37
2017	Policy	59	34	6	1	0	0	93	1	160
2017	None of the above	57	33	9	0	1	0	90	1	70
2014	Client contact centre	51	49	0	0	0	0	100	0	13
2014	Communications or public affairs	68	19	10	1	2	0	87	3	63
2014	Access to information and privacy	68	32	0	0	0	0	100	0	19
2014	Security	78	16	5	0	0	0	95	0	42
2014	Legal services	77	13	5	4	0	0	91	4	21
2014	Administration and operations	64	29	4	2	1	0	93	3	110
2014	Human resources	68	18	14	0	0	0	86	0	50
2014	Financial management	87	13	0	0	0	0	100	0	21
2014	Information management	65	29	6	0	0	0	94	0	28
2014	Information technology	76	13	11	0	0	0	89	0	38
2014	Other services to the public	74	10	16	0	0	0	84	0	19
2014	None of the above	71	21	5	1	2	0	92	3	167

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	27	8	12	1	0	3	78	14	70
2017	Access to information and privacy	41	46	6	7	0	0	0	87	7	24
2017	Security	44	31	7	13	5	0	0	75	17	40
2017	Legal services	69	15	16	0	0	0	0	84	0	12
2017	Administration and operations	41	40	8	7	2	1	2	82	10	116
2017	Human resources	32	38	16	12	2	0	0	70	14	56
2017	Financial management	39	37	9	12	3	0	0	76	14	32
2017	Information management	40	20	8	18	14	0	0	60	32	28
2017	Information technology	28	49	3	14	3	0	3	80	17	37
2017	Policy	46	38	7	7	1	1	0	85	8	160
2017	None of the above	34	33	13	16	5	0	0	67	21	71
2014	Client contact centre	21	39	34	0	7	0	0	60	7	13
2014	Communications or public affairs	41	39	8	6	5	0	0	81	11	63
2014	Access to information and privacy	50	44	0	0	6	0	0	94	6	19
2014	Security	41	35	12	5	7	0	0	76	12	42
2014	Legal services	38	44	5	13	0	0	0	82	13	21
2014	Administration and operations	32	37	18	8	4	0	0	70	12	110
2014	Human resources	34	51	10	4	0	2	0	86	4	50
2014	Financial management	48	36	11	0	4	0	0	85	4	21
2014	Information management	32	47	11	3	7	0	0	79	10	28
2014	Information technology	29	34	19	16	3	0	0	63	19	38
2014	Other services to the public	37	51	7	4	0	0	0	89	4	19
2014	None of the above	35	44	8	11	2	0	0	79	13	167

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	57	25	12	5	1	0	0	82	6	70
2017	Access to information and privacy	53	35	10	3	0	0	0	87	3	25
2017	Security	44	39	7	7	3	0	0	83	10	40
2017	Legal services	38	53	0	9	0	0	0	91	9	11
2017	Administration and operations	49	25	14	8	2	1	1	76	10	116
2017	Human resources	43	34	16	3	3	0	0	77	7	56
2017	Financial management	42	30	20	6	3	0	0	72	9	32
2017	Information management	51	13	10	11	14	0	0	65	25	28
2017	Information technology	36	37	18	5	0	0	3	76	5	37
2017	Policy	50	31	12	5	2	0	0	81	7	160
2017	None of the above	39	38	11	8	5	0	0	77	12	71
2014	Client contact centre	30	45	26	0	0	0	0	74	0	13
2014	Communications or public affairs	51	26	7	9	7	0	0	77	16	63
2014	Access to information and privacy	40	48	6	0	6	0	0	89	6	19
2014	Security	46	45	7	0	2	0	0	91	2	42
2014	Legal services	34	52	9	0	4	0	0	86	4	21
2014	Administration and operations	34	40	13	10	2	0	1	75	12	109
2014	Human resources	34	47	10	10	0	0	0	81	10	50
2014	Financial management	42	49	9	0	0	0	0	91	0	21
2014	Information management	44	32	11	7	7	0	0	76	13	28
2014	Information technology	34	34	18	5	6	3	0	70	11	38
2014	Other services to the public	37	27	22	13	0	0	0	64	13	19
2014	None of the above	33	44	8	7	7	0	1	78	14	167

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	56	30	8	4	2	0	0	86	6	70
2017	Access to information and privacy	75	19	6	0	0	0	0	94	0	25
2017	Security	42	41	14	3	0	0	0	83	3	40
2017	Legal services	62	30	8	0	0	0	0	92	0	12
2017	Administration and operations	41	37	11	4	2	0	6	83	6	116
2017	Human resources	47	34	11	3	5	0	0	81	8	56
2017	Financial management	37	39	9	12	3	0	0	76	15	32
2017	Information management	60	22	0	14	3	0	0	82	18	28
2017	Information technology	24	53	13	5	3	0	3	78	8	37
2017	Policy	42	38	11	6	3	0	1	80	9	160
2017	None of the above	40	30	19	7	5	0	0	70	12	71
2014	Client contact centre	30	63	7	0	0	0	0	93	0	13
2014	Communications or public affairs	51	31	11	5	2	0	0	82	7	63
2014	Access to information and privacy	52	43	6	0	0	0	0	94	0	19
2014	Security	34	48	14	2	2	0	0	82	4	42
2014	Legal services	47	48	0	0	4	0	0	96	4	21
2014	Administration and operations	42	38	11	5	3	0	1	81	8	110
2014	Human resources	42	48	4	4	2	0	0	90	6	50
2014	Financial management	40	51	4	4	0	0	0	91	4	21
2014	Information management	39	44	11	7	0	0	0	83	7	28
2014	Information technology	36	21	26	14	3	0	0	57	16	38
2014	Other services to the public	37	56	7	0	0	0	0	93	0	19
2014	None of the above	42	40	10	5	2	1	1	83	7	167

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	61	32	3	3	1	0	0	93	4	69
2017	Access to information and privacy	66	24	8	3	0	0	0	89	3	25
2017	Security	66	25	10	0	0	0	0	90	0	40
2017	Legal services	84	8	8	0	0	0	0	92	0	12
2017	Administration and operations	46	41	7	4	2	0	0	86	6	116
2017	Human resources	36	36	11	9	8	0	0	72	17	56
2017	Financial management	40	53	3	3	0	0	0	94	3	32
2017	Information management	55	24	0	18	3	0	0	79	21	28
2017	Information technology	42	47	3	3	3	0	3	92	5	37
2017	Policy	54	31	9	4	1	0	0	86	5	159
2017	None of the above	48	36	8	3	3	1	0	86	6	71
2014	Client contact centre	30	61	0	0	9	0	0	91	9	13
2014	Communications or public affairs	57	30	3	7	3	0	0	86	10	63
2014	Access to information and privacy	56	33	11	0	0	0	0	89	0	19
2014	Security	61	25	12	0	2	0	0	86	2	42
2014	Legal services	58	24	4	14	0	0	0	82	14	21
2014	Administration and operations	40	41	12	3	4	1	0	82	7	110
2014	Human resources	49	35	14	0	0	2	0	86	0	49
2014	Financial management	53	47	0	0	0	0	0	100	0	21
2014	Information management	46	42	3	10	0	0	0	87	10	28
2014	Information technology	50	37	3	5	5	0	0	87	11	38
2014	Other services to the public	62	25	13	0	0	0	0	87	0	19
2014	None of the above	53	33	5	4	5	0	0	86	9	167

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	32	19	6	8	0	0	68	14	71
2017	Access to information and privacy	39	35	22	4	0	0	0	75	4	25
2017	Security	20	33	28	16	3	0	0	53	19	40
2017	Legal services	15	35	22	0	28	0	0	50	28	12
2017	Administration and operations	35	37	18	5	4	0	2	73	9	117
2017	Human resources	28	34	23	5	7	0	2	63	13	56
2017	Financial management	21	35	26	12	6	0	0	56	18	32
2017	Information management	33	32	26	6	3	0	0	65	9	28
2017	Information technology	25	47	16	3	2	3	5	77	5	37
2017	Policy	11	35	21	21	12	0	0	46	33	159
2017	None of the above	24	39	14	11	7	0	5	67	19	71
2014	Client contact centre	63	37	0	0	0	0	0	100	0	13
2014	Communications or public affairs	23	35	16	15	10	0	0	58	26	63
2014	Access to information and privacy	31	38	20	6	0	6	0	73	6	19
2014	Security	26	48	7	13	7	0	0	73	20	42
2014	Legal services	34	9	25	23	9	0	0	43	32	21
2014	Administration and operations	38	43	12	4	2	0	1	82	6	110
2014	Human resources	22	44	14	14	6	0	0	66	20	50
2014	Financial management	22	69	4	4	0	0	0	91	4	21
2014	Information management	32	22	36	7	3	0	0	55	10	28
2014	Information technology	21	29	21	16	0	3	11	57	18	38
2014	Other services to the public	37	9	34	14	5	0	0	47	19	19
2014	None of the above	20	29	24	12	13	0	2	50	26	167

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	2	17	36	26	12	0	6	41	21	71
2017	Access to information and privacy	4	7	24	29	33	0	4	64	11	25
2017	Security	20	34	25	7	11	0	2	19	56	40
2017	Legal services	28	30	14	14	8	7	0	23	62	12
2017	Administration and operations	10	18	28	31	7	0	4	41	30	117
2017	Human resources	16	28	34	12	6	2	2	19	46	56
2017	Financial management	28	29	19	9	6	3	6	16	63	31
2017	Information management	18	24	35	12	0	4	7	13	47	28
2017	Information technology	5	26	39	11	11	5	3	24	34	37
2017	Policy	8	28	40	21	3	1	0	24	36	160
2017	None of the above	13	22	33	15	9	0	8	26	38	71
2014	Client contact centre	0	28	56	9	7	0	0	16	28	13
2014	Communications or public affairs	3	19	40	19	17	0	2	36	23	63
2014	Access to information and privacy	0	16	15	48	16	6	0	67	17	19
2014	Security	9	33	30	20	4	3	0	25	43	41
2014	Legal services	0	30	42	14	10	4	0	25	32	21
2014	Administration and operations	6	17	35	25	14	0	4	40	24	110
2014	Human resources	6	32	39	10	2	6	4	14	43	50
2014	Financial management	18	18	64	0	0	0	0	0	36	21
2014	Information management	3	47	32	12	0	0	7	12	54	28
2014	Information technology	5	32	42	10	5	0	6	16	39	38
2014	Other services to the public	11	20	48	9	12	0	0	21	31	19
2014	None of the above	5	20	41	23	7	2	2	31	26	167

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	2	5	12	45	27	1	7	78	8	71
2017	Access to information and privacy	0	0	10	24	55	7	3	89	0	25
2017	Security	10	15	33	17	22	0	2	40	26	40
2017	Legal services	0	7	7	42	30	0	15	84	8	12
2017	Administration and operations	3	4	26	30	24	3	10	62	8	117
2017	Human resources	11	16	39	25	7	0	2	33	27	56
2017	Financial management	19	12	36	13	9	6	6	24	35	31
2017	Information management	11	11	24	21	11	8	15	41	28	28
2017	Information technology	3	16	31	29	8	8	5	43	21	37
2017	Policy	6	12	29	29	19	2	3	50	19	160
2017	None of the above	8	17	23	23	19	4	5	47	28	71
2014	Client contact centre	0	7	65	14	14	0	0	28	7	13
2014	Communications or public affairs	1	12	16	36	29	1	3	69	14	63
2014	Access to information and privacy	0	9	27	38	21	6	0	63	9	19
2014	Security	9	30	15	29	13	0	5	43	41	41
2014	Legal services	0	9	19	39	19	4	10	68	10	21
2014	Administration and operations	5	10	27	29	24	2	4	55	17	110
2014	Human resources	4	20	20	32	16	4	4	52	26	50
2014	Financial management	0	20	37	22	9	6	6	35	23	21
2014	Information management	11	8	35	25	11	0	10	40	21	28
2014	Information technology	14	8	31	18	18	8	3	41	24	38
2014	Other services to the public	0	18	18	37	16	0	10	59	20	19
2014	None of the above	3	7	26	43	16	1	3	61	11	166

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	1	8	24	32	22	0	12	62	11	70
2017	Access to information and privacy	11	4	24	38	20	3	0	59	16	25
2017	Security	18	14	27	20	12	0	9	35	36	39
2017	Legal services	0	22	7	36	35	0	0	71	22	12
2017	Administration and operations	8	16	31	21	12	2	10	37	27	116
2017	Human resources	19	19	27	14	13	4	4	29	42	56
2017	Financial management	22	13	33	12	5	6	9	21	41	31
2017	Information management	14	3	43	10	11	4	15	26	22	28
2017	Information technology	13	29	24	24	5	3	3	31	44	37
2017	Policy	4	9	29	33	22	1	2	57	14	160
2017	None of the above	13	19	20	19	20	1	7	43	35	70
2014	Client contact centre	7	16	56	14	7	0	0	21	23	13
2014	Communications or public affairs	5	8	35	30	15	2	5	48	14	63
2014	Access to information and privacy	18	27	11	12	27	6	0	41	48	18
2014	Security	9	12	35	27	17	0	0	44	21	41
2014	Legal services	11	19	37	18	15	0	0	33	30	21
2014	Administration and operations	9	18	27	20	22	0	4	44	28	110
2014	Human resources	22	22	22	16	12	4	2	30	47	50
2014	Financial management	0	22	50	22	6	0	0	28	22	21
2014	Information management	14	17	30	18	8	3	10	30	36	28
2014	Information technology	18	16	24	21	13	8	0	37	37	38
2014	Other services to the public	4	11	40	33	11	0	0	45	15	19
2014	None of the above	8	14	31	33	11	1	2	45	23	167

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	5	17	32	20	16	0	11	40	24	71
2017	Access to information and privacy	4	11	25	39	18	3	0	59	15	24
2017	Security	10	16	35	18	19	0	3	38	26	38
2017	Legal services	28	16	28	21	8	0	0	28	44	12
2017	Administration and operations	10	19	32	18	18	0	4	37	30	116
2017	Human resources	17	22	36	18	4	0	4	22	41	56
2017	Financial management	19	19	34	13	3	3	9	19	42	31
2017	Information management	3	16	29	26	11	4	11	43	23	28
2017	Information technology	8	22	43	25	0	0	3	25	30	36
2017	Policy	5	28	43	19	5	0	0	24	33	160
2017	None of the above	10	21	33	23	7	0	5	32	33	70
2014	Client contact centre	0	7	63	23	7	0	0	30	7	13
2014	Communications or public affairs	5	19	36	26	10	0	4	37	25	62
2014	Access to information and privacy	0	11	47	10	27	6	0	39	12	19
2014	Security	4	14	40	23	19	0	0	41	18	41
2014	Legal services	11	33	28	18	10	0	0	28	44	21
2014	Administration and operations	9	16	34	21	16	0	4	39	26	110
2014	Human resources	12	30	30	20	4	0	4	25	44	50
2014	Financial management	0	11	50	28	11	0	0	39	11	21
2014	Information management	0	16	36	34	11	0	3	46	17	28
2014	Information technology	3	23	37	18	15	3	0	35	27	38
2014	Other services to the public	0	31	52	5	7	0	4	12	33	19
2014	None of the above	8	17	46	24	3	1	1	27	26	166

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	7	17	29	17	21	0	9	42	27	71
2017	Access to information and privacy	4	15	23	14	38	3	4	55	20	25
2017	Security	22	22	26	14	13	0	2	28	45	40
2017	Legal services	28	44	0	21	8	0	0	28	72	12
2017	Administration and operations	6	17	27	22	20	2	6	46	26	117
2017	Human resources	18	14	39	16	11	0	2	28	32	56
2017	Financial management	15	33	24	16	0	6	6	18	55	32
2017	Information management	28	17	25	11	7	4	7	21	51	28
2017	Information technology	8	40	34	10	5	0	3	15	50	37
2017	Policy	7	18	34	20	13	3	5	35	28	160
2017	None of the above	8	19	30	24	10	0	9	38	30	71
2014	Client contact centre	14	48	21	9	7	0	0	16	63	13
2014	Communications or public affairs	8	22	22	22	15	3	8	41	34	63
2014	Access to information and privacy	10	27	11	31	16	6	0	49	38	19
2014	Security	14	24	35	8	18	0	0	27	38	41
2014	Legal services	19	23	25	13	14	4	0	29	45	21
2014	Administration and operations	9	16	25	25	18	3	4	46	27	109
2014	Human resources	26	22	32	4	6	4	6	11	53	50
2014	Financial management	25	42	13	13	6	0	0	20	67	21
2014	Information management	14	59	10	10	0	0	7	11	78	28
2014	Information technology	21	18	27	13	13	0	8	28	43	38
2014	Other services to the public	9	25	30	9	21	0	4	32	36	19
2014	None of the above	10	15	34	26	11	1	3	38	27	166

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	5	16	21	20	21	7	10	49	25	71
2017	Access to information and privacy	0	14	3	26	39	13	4	79	17	25
2017	Security	15	17	34	15	9	8	2	27	36	40
2017	Legal services	0	15	43	28	15	0	0	42	15	12
2017	Administration and operations	7	13	29	18	19	8	7	43	23	117
2017	Human resources	18	30	20	18	6	7	2	26	53	56
2017	Financial management	17	36	22	6	3	7	9	10	64	32
2017	Information management	21	26	18	17	4	4	11	25	55	28
2017	Information technology	11	18	35	26	5	0	5	32	31	37
2017	Policy	9	15	37	21	12	2	3	35	26	160
2017	None of the above	5	18	11	39	17	3	7	62	26	71
2014	Client contact centre	0	17	53	7	16	7	0	25	18	13
2014	Communications or public affairs	5	7	19	23	37	2	8	66	13	63
2014	Access to information and privacy	15	44	14	6	16	6	0	23	62	19
2014	Security	11	31	10	25	20	2	0	46	43	41
2014	Legal services	11	0	33	27	24	4	0	53	12	21
2014	Administration and operations	4	7	34	27	18	4	7	50	13	110
2014	Human resources	16	22	22	24	8	4	4	35	41	50
2014	Financial management	5	9	46	36	4	0	0	40	14	21
2014	Information management	3	31	36	16	7	3	3	25	37	28
2014	Information technology	3	0	27	39	26	0	6	69	3	38
2014	Other services to the public	9	17	25	20	28	0	0	48	26	19
2014	None of the above	1	11	29	42	14	1	3	58	12	166

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	8	6	21	28	27	1	9	61	16	71
2017	Access to information and privacy	0	11	11	40	29	3	6	76	12	25
2017	Security	12	10	38	20	12	0	8	35	24	40
2017	Legal services	0	9	31	61	0	0	0	61	9	11
2017	Administration and operations	7	18	27	18	17	5	8	40	29	116
2017	Human resources	14	25	28	13	11	5	4	26	43	56
2017	Financial management	12	16	31	15	11	6	9	30	33	31
2017	Information management	11	13	24	26	7	8	11	41	30	28
2017	Information technology	13	16	33	25	7	3	3	34	31	36
2017	Policy	5	15	37	25	13	2	3	40	21	160
2017	None of the above	8	12	26	23	19	5	7	48	23	71
2014	Client contact centre	0	23	56	14	7	0	0	21	23	13
2014	Communications or public affairs	3	8	34	24	24	2	5	51	12	63
2014	Access to information and privacy	6	37	20	6	27	6	0	34	45	19
2014	Security	2	20	37	29	12	0	0	41	22	41
2014	Legal services	6	10	42	18	19	4	0	39	17	21
2014	Administration and operations	4	13	29	25	23	0	6	52	18	110
2014	Human resources	14	24	32	14	6	6	4	22	42	50
2014	Financial management	0	9	54	22	0	9	6	26	10	21
2014	Information management	11	12	41	21	7	3	7	30	25	28
2014	Information technology	5	18	40	13	15	3	6	31	26	38
2014	Other services to the public	4	23	36	14	17	0	4	33	29	19
2014	None of the above	5	18	32	30	11	3	2	43	24	167

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	79	15	4	3	0	0	0	93	3	71
2017	Access to information and privacy	79	11	0	11	0	0	0	89	11	25
2017	Security	80	13	8	0	0	0	0	92	0	39
2017	Legal services	29	38	7	7	20	0	0	67	27	12
2017	Administration and operations	73	15	3	6	0	0	2	90	6	117
2017	Human resources	77	19	2	0	0	0	2	98	0	56
2017	Financial management	65	18	0	5	6	0	6	88	12	32
2017	Information management	96	4	0	0	0	0	0	100	0	27
2017	Information technology	58	26	5	8	0	0	3	87	8	37
2017	Policy	78	11	5	2	3	1	0	90	5	160
2017	None of the above	79	9	8	0	3	0	0	89	3	71
2014	Client contact centre	51	23	7	18	0	0	0	74	18	13
2014	Communications or public affairs	73	23	0	2	2	0	0	97	3	63
2014	Access to information and privacy	67	23	6	5	0	0	0	90	5	19
2014	Security	80	11	4	2	0	0	2	93	2	42
2014	Legal services	58	14	9	19	0	0	0	72	19	21
2014	Administration and operations	78	16	3	1	1	0	1	96	2	110
2014	Human resources	84	16	0	0	0	0	0	100	0	50
2014	Financial management	80	15	4	0	0	0	0	96	0	21
2014	Information management	83	8	0	3	7	0	0	90	10	28
2014	Information technology	63	21	8	3	5	0	0	84	8	38
2014	Other services to the public	81	4	0	14	0	0	0	86	14	19
2014	None of the above	77	15	3	3	2	0	1	92	5	166

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	43	22	8	5	1	12	9	82	8	71
2017	Access to information and privacy	61	11	6	0	0	11	11	92	0	25
2017	Security	30	37	10	10	9	5	0	70	19	39
2017	Legal services	28	34	7	16	0	0	15	73	19	12
2017	Administration and operations	38	29	11	8	2	5	7	76	12	117
2017	Human resources	31	29	7	16	7	2	9	67	25	56
2017	Financial management	23	34	15	8	0	13	6	71	11	32
2017	Information management	34	32	4	7	11	8	4	76	20	27
2017	Information technology	35	27	17	3	3	8	8	73	6	36
2017	Policy	32	26	13	6	3	11	8	72	11	160
2017	None of the above	27	31	16	11	9	2	2	61	22	71
2014	Client contact centre	7	47	32	7	7	0	0	54	14	13
2014	Communications or public affairs	40	19	14	4	7	13	1	70	13	63
2014	Access to information and privacy	26	17	17	20	10	11	0	48	33	19
2014	Security	23	43	15	9	7	2	0	67	17	42
2014	Legal services	35	24	14	0	13	9	4	68	16	21
2014	Administration and operations	37	24	17	6	3	6	7	71	10	109
2014	Human resources	44	26	12	4	0	6	8	82	5	50
2014	Financial management	35	47	5	0	0	13	0	94	0	21
2014	Information management	41	24	17	3	7	3	4	71	10	28
2014	Information technology	24	31	18	16	8	0	3	56	25	38
2014	Other services to the public	44	45	7	0	0	0	4	93	0	19
2014	None of the above	35	29	14	5	5	5	7	73	11	167

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	56	27	4	5	6	1	0	84	11	71
2017	Access to information and privacy	77	9	7	7	0	0	0	86	7	25
2017	Security	41	35	10	5	9	0	0	77	13	39
2017	Legal services	62	31	7	0	0	0	0	93	0	12
2017	Administration and operations	56	28	9	5	2	1	0	84	7	117
2017	Human resources	56	29	2	12	1	0	0	84	14	56
2017	Financial management	49	27	6	6	8	3	0	79	15	32
2017	Information management	57	25	3	0	11	4	0	85	11	27
2017	Information technology	39	48	3	5	3	0	3	89	8	37
2017	Policy	57	26	6	4	5	2	0	85	9	160
2017	None of the above	48	22	8	14	8	0	0	70	22	71
2014	Client contact centre	21	47	26	0	7	0	0	68	7	13
2014	Communications or public affairs	49	23	12	8	7	2	0	73	15	63
2014	Access to information and privacy	53	14	6	16	11	0	0	67	27	19
2014	Security	47	28	7	9	9	0	0	75	18	42
2014	Legal services	54	24	0	0	18	4	0	81	19	21
2014	Administration and operations	50	31	7	6	5	0	1	81	12	110
2014	Human resources	58	20	10	10	0	2	0	80	10	50
2014	Financial management	39	52	4	4	0	0	0	91	4	21
2014	Information management	46	30	7	6	10	0	0	77	16	28
2014	Information technology	37	33	13	8	8	0	0	71	16	38
2014	Other services to the public	59	30	7	4	0	0	0	89	4	19
2014	None of the above	51	27	8	6	5	2	1	80	12	167

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	47	30	8	11	2	1	0	78	14	71
2017	Access to information and privacy	69	21	7	0	3	0	0	90	3	25
2017	Security	30	34	15	10	9	2	0	66	19	39
2017	Legal services	50	35	7	8	0	0	0	85	8	12
2017	Administration and operations	51	31	11	2	1	3	1	85	3	117
2017	Human resources	39	36	14	5	3	2	0	77	9	56
2017	Financial management	35	50	6	0	3	6	0	90	3	32
2017	Information management	42	28	7	7	7	8	0	76	16	27
2017	Information technology	28	53	8	3	5	0	3	84	8	37
2017	Policy	53	34	4	6	2	1	0	88	8	160
2017	None of the above	41	26	13	10	10	0	0	67	20	71
2014	Client contact centre	28	47	26	0	0	0	0	74	0	13
2014	Communications or public affairs	48	30	10	5	5	2	1	80	10	63
2014	Access to information and privacy	42	37	6	4	0	11	0	89	5	19
2014	Security	41	36	12	7	4	0	0	77	11	42
2014	Legal services	58	29	0	13	0	0	0	87	13	21
2014	Administration and operations	43	45	6	5	0	0	1	89	5	110
2014	Human resources	42	38	10	6	2	2	0	82	8	50
2014	Financial management	24	76	0	0	0	0	0	100	0	21
2014	Information management	36	40	7	16	0	0	0	76	16	28
2014	Information technology	30	28	18	19	5	0	0	58	24	38
2014	Other services to the public	52	35	13	0	0	0	0	87	0	19
2014	None of the above	56	29	6	6	2	1	1	86	7	167

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	31	14	5	1	19	0	75	8	71
2017	Access to information and privacy	41	13	14	7	0	25	0	72	9	24
2017	Security	37	31	15	7	6	5	0	71	14	40
2017	Legal services	29	33	7	8	8	15	0	73	19	12
2017	Administration and operations	43	24	8	6	4	10	4	79	12	117
2017	Human resources	32	27	16	7	4	13	2	69	12	56
2017	Financial management	31	36	12	6	8	6	0	71	16	32
2017	Information management	33	31	10	4	3	12	7	79	9	28
2017	Information technology	23	39	13	5	5	12	3	72	12	37
2017	Policy	35	26	10	4	2	20	1	79	8	160
2017	None of the above	33	16	12	10	17	13	0	56	30	71
2014	Client contact centre	21	32	47	0	0	0	0	53	0	13
2014	Communications or public affairs	38	28	6	8	3	15	1	79	14	63
2014	Access to information and privacy	31	33	11	8	6	11	0	71	16	19
2014	Security	43	24	10	12	6	2	2	71	19	42
2014	Legal services	40	23	0	5	13	18	0	78	22	21
2014	Administration and operations	36	33	15	6	3	6	2	75	10	110
2014	Human resources	40	27	16	4	6	6	0	72	11	50
2014	Financial management	20	71	9	0	0	0	0	91	0	21
2014	Information management	39	30	23	0	8	0	0	69	8	28
2014	Information technology	24	31	10	16	11	8	0	60	29	38
2014	Other services to the public	57	20	11	7	0	4	0	81	7	19
2014	None of the above	40	25	13	6	4	11	1	74	11	167

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	27	17	9	14	4	25	4	62	25	71
2017	Access to information and privacy	22	17	9	0	0	48	4	80	0	25
2017	Security	7	27	16	25	8	15	2	41	40	40
2017	Legal services	8	56	14	0	0	23	0	82	0	12
2017	Administration and operations	16	26	12	10	6	23	7	59	23	117
2017	Human resources	23	20	9	14	3	27	3	62	25	56
2017	Financial management	3	40	9	9	6	24	9	64	22	32
2017	Information management	25	24	4	15	7	22	4	66	29	28
2017	Information technology	16	26	13	11	17	16	3	51	34	37
2017	Policy	8	28	12	8	4	29	10	60	21	160
2017	None of the above	11	19	22	17	11	19	1	37	35	71
2014	Client contact centre	14	39	25	23	0	0	0	53	23	13
2014	Communications or public affairs	19	24	12	11	8	18	6	58	26	63
2014	Access to information and privacy	21	11	29	10	0	23	6	44	14	18
2014	Security	24	20	23	15	12	6	0	47	28	42
2014	Legal services	11	38	9	4	4	13	19	73	13	21
2014	Administration and operations	15	30	14	10	3	17	10	62	18	110
2014	Human resources	30	14	16	14	2	14	10	58	21	50
2014	Financial management	17	42	14	9	0	13	4	72	11	21
2014	Information management	14	36	18	11	14	3	3	54	27	28
2014	Information technology	13	18	16	28	14	11	0	35	47	38
2014	Other services to the public	37	15	31	7	0	9	0	58	8	19
2014	None of the above	15	27	14	10	8	22	4	56	24	167

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	65	26	3	6	0	0	0	91	6	70
2017	Access to information and privacy	83	10	3	4	0	0	0	93	4	25
2017	Security	31	51	8	8	0	2	0	83	8	39
2017	Legal services	77	23	0	0	0	0	0	100	0	12
2017	Administration and operations	60	31	3	4	0	1	0	92	4	117
2017	Human resources	65	23	5	7	0	0	0	88	7	56
2017	Financial management	46	40	3	12	0	0	0	85	12	32
2017	Information management	61	25	7	4	3	0	0	86	7	28
2017	Information technology	38	42	12	3	3	0	3	83	5	37
2017	Policy	70	26	1	2	1	0	0	96	3	159
2017	None of the above	47	27	10	11	5	0	1	74	16	71
2014	Client contact centre	21	54	18	7	0	0	0	75	7	13
2014	Communications or public affairs	57	32	7	5	0	0	0	88	5	63
2014	Access to information and privacy	42	43	6	10	0	0	0	85	10	19
2014	Security	44	44	5	5	2	0	0	88	7	42
2014	Legal services	68	27	0	4	0	0	0	96	4	21
2014	Administration and operations	52	38	5	3	2	0	0	90	4	110
2014	Human resources	59	31	6	4	0	0	0	90	4	49
2014	Financial management	67	33	0	0	0	0	0	100	0	21
2014	Information management	38	44	10	8	0	0	0	82	8	28
2014	Information technology	27	50	5	19	0	0	0	76	19	38
2014	Other services to the public	57	31	7	5	0	0	0	88	5	19
2014	None of the above	65	23	5	3	4	0	0	88	7	167

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	56	24	6	11	2	1	0	80	14	70
2017	Access to information and privacy	69	17	7	0	3	4	0	90	3	25
2017	Security	55	30	5	7	3	0	0	86	10	40
2017	Legal services	62	30	8	0	0	0	0	92	0	12
2017	Administration and operations	52	26	10	8	2	0	2	80	10	117
2017	Human resources	56	23	9	9	1	0	2	81	10	56
2017	Financial management	37	45	9	0	6	3	0	85	6	32
2017	Information management	41	28	15	3	14	0	0	69	17	28
2017	Information technology	27	52	11	0	7	0	3	81	8	37
2017	Policy	45	34	7	9	4	1	0	80	13	160
2017	None of the above	39	31	12	10	7	0	0	70	18	71
2014	Client contact centre	37	41	22	0	0	0	0	78	0	13
2014	Communications or public affairs	56	33	7	0	5	0	0	89	5	63
2014	Access to information and privacy	42	41	11	6	0	0	0	83	6	19
2014	Security	42	45	7	7	0	0	0	87	7	42
2014	Legal services	44	19	5	27	4	0	0	63	32	21
2014	Administration and operations	42	40	8	9	1	1	0	83	10	110
2014	Human resources	48	28	14	8	2	0	0	76	10	50
2014	Financial management	53	38	4	0	0	4	0	95	0	21
2014	Information management	43	32	12	7	7	0	0	75	13	28
2014	Information technology	32	44	8	13	3	0	0	76	16	38
2014	Other services to the public	53	30	7	0	0	5	4	92	0	19
2014	None of the above	39	35	9	10	5	1	1	75	16	167

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	64	17	5	6	2	1	4	86	9	71
2017	Access to information and privacy	80	17	3	0	0	0	0	97	0	25
2017	Security	43	38	14	2	3	0	0	80	5	40
2017	Legal services	70	14	8	8	0	0	0	84	8	12
2017	Administration and operations	63	21	11	4	2	0	0	84	6	117
2017	Human resources	56	25	7	7	5	0	0	81	12	56
2017	Financial management	49	33	12	0	3	3	0	85	3	32
2017	Information management	59	16	14	0	7	4	0	78	7	28
2017	Information technology	35	50	7	5	0	0	3	87	5	37
2017	Policy	60	21	8	5	2	3	0	84	8	160
2017	None of the above	42	22	13	6	13	1	1	66	20	71
2014	Client contact centre	46	32	15	0	7	0	0	78	7	13
2014	Communications or public affairs	60	23	7	5	0	3	2	87	5	63
2014	Access to information and privacy	42	31	16	6	0	6	0	77	6	19
2014	Security	50	25	16	4	5	0	0	75	9	42
2014	Legal services	49	29	0	4	13	4	0	81	19	21
2014	Administration and operations	56	26	12	1	2	3	0	85	3	110
2014	Human resources	64	18	6	6	4	2	0	84	10	50
2014	Financial management	58	28	5	0	0	9	0	95	0	21
2014	Information management	55	12	14	12	0	0	8	72	13	28
2014	Information technology	37	34	11	8	5	5	0	74	14	38
2014	Other services to the public	64	29	7	0	0	0	0	93	0	19
2014	None of the above	52	28	10	3	4	2	1	82	7	167

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	65	19	5	8	2	0	0	84	11	71
2017	Access to information and privacy	73	18	6	0	3	0	0	91	3	25
2017	Security	43	32	10	9	5	0	0	75	15	40
2017	Legal services	42	27	23	8	0	0	0	69	8	12
2017	Administration and operations	54	27	10	7	2	0	0	81	9	116
2017	Human resources	52	27	7	7	5	0	2	80	12	56
2017	Financial management	49	33	6	6	3	3	0	85	9	32
2017	Information management	37	32	15	12	3	0	0	70	16	28
2017	Information technology	36	44	9	0	7	0	3	83	8	37
2017	Policy	55	29	4	9	4	1	0	84	12	160
2017	None of the above	39	25	9	20	6	0	0	65	26	71
2014	Client contact centre	44	26	23	7	0	0	0	69	7	13
2014	Communications or public affairs	52	25	10	9	3	0	0	77	13	63
2014	Access to information and privacy	57	26	6	6	6	0	0	83	11	19
2014	Security	39	36	7	11	7	0	0	75	18	42
2014	Legal services	30	38	14	4	13	0	0	68	18	21
2014	Administration and operations	55	31	7	4	2	0	0	86	7	110
2014	Human resources	46	30	8	12	2	0	2	78	14	50
2014	Financial management	62	28	5	4	0	0	0	91	4	21
2014	Information management	42	41	7	10	0	0	0	83	10	28
2014	Information technology	34	28	8	16	11	3	0	64	28	38
2014	Other services to the public	53	40	0	7	0	0	0	93	7	19
2014	None of the above	43	36	8	10	3	0	1	79	12	167

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	87	10	1	1	0	0	0	97	1	71
2017	Access to information and privacy	94	6	0	0	0	0	0	100	0	25
2017	Security	90	7	3	0	0	0	0	97	0	40
2017	Legal services	93	0	7	0	0	0	0	93	0	12
2017	Administration and operations	85	12	2	1	0	0	0	97	1	116
2017	Human resources	84	16	0	0	0	0	0	100	0	56
2017	Financial management	82	18	0	0	0	0	0	100	0	31
2017	Information management	86	7	4	0	3	0	0	93	3	28
2017	Information technology	72	15	3	3	5	0	3	90	8	37
2017	Policy	85	8	2	2	3	1	1	94	4	160
2017	None of the above	79	13	6	0	1	0	2	93	1	71
2014	Client contact centre	69	31	0	0	0	0	0	100	0	13
2014	Communications or public affairs	84	7	6	3	0	0	0	91	3	63
2014	Access to information and privacy	67	33	0	0	0	0	0	100	0	19
2014	Security	91	7	0	2	0	0	0	98	2	42
2014	Legal services	86	9	0	5	0	0	0	95	5	21
2014	Administration and operations	86	11	2	0	1	0	0	97	1	109
2014	Human resources	88	10	0	0	2	0	0	98	2	50
2014	Financial management	96	4	0	0	0	0	0	100	0	21
2014	Information management	83	11	0	0	7	0	0	93	7	28
2014	Information technology	74	18	3	5	0	0	0	92	5	38
2014	Other services to the public	86	4	0	9	0	0	0	91	9	19
2014	None of the above	79	13	1	2	4	1	1	93	5	166

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	57	16	11	5	5	4	2	77	11	71
2017	Access to information and privacy	65	18	3	7	0	4	3	89	7	25
2017	Security	42	14	15	3	12	2	12	65	17	40
2017	Legal services	14	29	0	8	15	0	34	65	35	12
2017	Administration and operations	41	18	10	4	5	3	18	75	12	117
2017	Human resources	77	18	4	0	0	2	0	96	0	56
2017	Financial management	38	39	3	9	0	3	9	87	10	32
2017	Information management	44	18	20	7	7	0	4	65	15	28
2017	Information technology	53	26	10	3	5	0	3	81	8	37
2017	Policy	30	22	10	6	5	13	13	71	15	159
2017	None of the above	37	21	12	7	6	6	12	70	16	71
2014	Client contact centre	21	46	17	9	0	0	7	72	10	13
2014	Communications or public affairs	47	23	14	2	4	2	8	78	7	63
2014	Access to information and privacy	39	17	17	11	5	6	6	63	18	19
2014	Security	48	22	9	0	2	3	16	86	3	42
2014	Legal services	30	14	5	4	33	4	9	51	43	21
2014	Administration and operations	39	13	10	6	8	4	19	68	18	110
2014	Human resources	60	18	4	8	6	0	4	81	15	50
2014	Financial management	42	35	14	0	0	4	5	85	0	21
2014	Information management	43	17	11	7	12	0	10	67	20	28
2014	Information technology	34	24	16	8	3	8	8	69	13	38
2014	Other services to the public	40	19	10	16	4	0	9	66	23	19
2014	None of the above	30	19	14	8	6	8	14	63	18	167

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	64	18	10	4	2	1	0	84	6	71
2017	Access to information and privacy	84	13	0	3	0	0	0	97	3	25
2017	Security	64	24	3	4	3	2	0	90	7	39
2017	Legal services	69	15	0	16	0	0	0	84	16	12
2017	Administration and operations	63	24	7	2	2	2	1	90	3	117
2017	Human resources	68	21	0	9	2	0	0	90	10	56
2017	Financial management	52	37	3	3	3	0	3	91	6	32
2017	Information management	66	7	16	7	3	0	0	73	10	28
2017	Information technology	59	29	3	5	2	0	3	90	8	37
2017	Policy	60	23	7	4	3	2	1	85	8	160
2017	None of the above	49	23	11	7	8	1	0	73	15	71

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	64	22	5	5	2	1	0	87	8	71
2017	Access to information and privacy	70	17	8	3	0	3	0	89	3	25
2017	Security	71	15	7	4	3	0	0	86	7	40
2017	Legal services	69	31	0	0	0	0	0	100	0	12
2017	Administration and operations	65	23	6	2	2	1	1	90	4	117
2017	Human resources	65	25	4	3	2	2	0	91	5	56
2017	Financial management	58	30	3	3	3	0	3	91	6	32
2017	Information management	63	14	13	3	3	4	0	80	7	28
2017	Information technology	53	37	3	3	3	0	3	92	5	37
2017	Policy	63	21	5	6	2	2	0	87	8	160
2017	None of the above	48	26	11	3	11	1	0	75	15	71

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	24	3	6	2	0	1	89	9	71
2017	Access to information and privacy	77	17	0	6	0	0	0	94	6	25
2017	Security	68	14	5	7	5	0	0	83	12	40
2017	Legal services	62	22	16	0	0	0	0	84	0	12
2017	Administration and operations	64	19	12	4	2	0	0	82	6	116
2017	Human resources	59	25	7	7	2	0	0	84	9	55
2017	Financial management	52	37	6	3	3	0	0	88	6	32
2017	Information management	52	15	16	10	7	0	0	66	17	28
2017	Information technology	53	34	3	3	5	0	3	90	8	37
2017	Policy	55	28	8	6	3	0	0	83	9	160
2017	None of the above	47	21	11	11	11	0	0	67	21	71
2014	Client contact centre	28	49	23	0	0	0	0	77	0	13
2014	Communications or public affairs	62	23	5	6	3	0	0	85	9	63
2014	Access to information and privacy	53	29	6	11	0	0	0	83	11	19
2014	Security	52	37	7	5	0	0	0	89	5	42
2014	Legal services	44	28	14	9	4	0	0	72	13	21
2014	Administration and operations	59	24	3	10	3	0	0	83	14	108
2014	Human resources	58	24	12	4	2	0	0	82	6	50
2014	Financial management	67	29	4	0	0	0	0	96	0	21
2014	Information management	49	31	17	0	3	0	0	80	3	28
2014	Information technology	45	37	3	11	5	0	0	81	16	38
2014	Other services to the public	80	9	4	7	0	0	0	89	7	19
2014	None of the above	48	27	10	7	5	2	1	77	13	167

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	18	14	9	0	0	4	76	9	22
2017	Security	30	39	7	16	0	8	0	75	17	13
2017	Administration and operations	51	27	13	0	5	5	0	81	5	22
2017	Human resources	33	39	7	0	0	0	21	92	0	15
2017	Financial management	38	16	8	8	8	0	23	69	20	13
2017	Information technology	26	34	24	0	0	8	8	71	0	12
2017	Policy	38	35	11	3	0	6	8	84	3	37
2017	None of the above	29	55	0	0	6	4	5	93	7	20
2014	Communications or public affairs	54	28	0	6	0	0	11	93	7	18
2014	Security	36	43	7	7	7	0	0	79	14	14
2014	Administration and operations	41	23	13	5	0	9	9	78	6	22
2014	Human resources	55	15	15	15	0	0	0	70	15	13
2014	Information technology	10	48	10	10	10	10	0	65	23	10
2014	None of the above	40	41	5	5	2	2	5	87	8	41

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	54	29	2	5	0	8	1	92	5	71
2017	Access to information and privacy	63	27	3	0	0	7	0	97	0	25
2017	Security	38	40	12	0	6	5	0	81	6	40
2017	Legal services	42	51	7	0	0	0	0	93	0	12
2017	Administration and operations	47	31	8	3	2	8	1	86	5	116
2017	Human resources	36	44	0	12	2	6	0	85	15	56
2017	Financial management	30	37	15	6	0	13	0	76	7	32
2017	Information management	36	7	25	9	3	19	0	54	15	28
2017	Information technology	21	43	20	5	3	8	0	69	9	36
2017	Policy	50	39	2	2	1	5	0	94	4	160
2017	None of the above	33	23	15	9	13	6	0	60	24	71
2014	Client contact centre	21	47	26	7	0	0	0	68	7	13
2014	Communications or public affairs	53	25	8	3	2	9	0	86	5	63
2014	Access to information and privacy	43	36	11	4	0	6	0	84	4	19
2014	Security	45	35	11	7	3	0	0	80	10	42
2014	Legal services	57	19	5	18	0	0	0	77	18	21
2014	Administration and operations	39	38	11	3	3	5	1	82	6	109
2014	Human resources	40	42	8	6	2	2	0	84	8	50
2014	Financial management	18	73	4	5	0	0	0	91	5	21
2014	Information management	36	31	3	3	8	18	0	82	14	28
2014	Information technology	21	36	21	5	5	11	0	64	12	38
2014	Other services to the public	52	36	0	4	0	7	0	95	5	19
2014	None of the above	45	34	9	6	3	3	0	82	9	167

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	50	34	6	5	0	5	1	89	5	70
2017	Access to information and privacy	66	20	10	0	0	4	0	90	0	25
2017	Security	40	38	10	5	8	0	0	77	13	40
2017	Legal services	42	44	14	0	0	0	0	86	0	12
2017	Administration and operations	47	37	9	2	2	3	0	86	4	117
2017	Human resources	40	38	9	8	2	4	0	80	11	56
2017	Financial management	40	30	18	6	0	5	0	74	6	32
2017	Information management	29	14	20	18	7	11	0	49	28	28
2017	Information technology	18	47	16	8	12	0	0	65	20	37
2017	Policy	52	36	6	5	1	0	0	87	7	160
2017	None of the above	34	26	16	12	11	1	0	61	23	71
2014	Client contact centre	21	56	23	0	0	0	0	77	0	13
2014	Communications or public affairs	53	27	14	3	2	2	0	81	5	63
2014	Access to information and privacy	63	27	10	0	0	0	0	90	0	19
2014	Security	39	38	11	5	7	0	0	77	12	42
2014	Legal services	58	14	14	9	4	0	0	72	14	21
2014	Administration and operations	40	39	9	6	3	3	0	82	9	110
2014	Human resources	42	46	6	2	4	0	0	88	6	50
2014	Financial management	29	62	9	0	0	0	0	91	0	21
2014	Information management	28	35	18	3	4	11	0	71	8	28
2014	Information technology	26	24	21	13	11	6	0	53	26	38
2014	Other services to the public	46	36	10	7	0	0	0	83	7	19
2014	None of the above	51	28	12	5	2	1	0	80	8	167

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	37	11	5	0	1	1	83	5	71
2017	Access to information and privacy	63	20	13	0	0	4	0	86	0	25
2017	Security	25	41	14	12	8	0	0	66	20	40
2017	Legal services	21	64	8	7	0	0	0	85	7	12
2017	Administration and operations	32	44	9	7	1	4	2	82	9	117
2017	Human resources	35	38	11	11	2	2	2	76	13	55
2017	Financial management	10	49	23	6	0	12	0	67	7	30
2017	Information management	26	11	27	7	11	19	0	45	22	28
2017	Information technology	8	42	26	11	12	2	0	50	23	37
2017	Policy	43	39	8	8	1	1	0	83	9	160
2017	None of the above	26	34	13	11	13	3	0	62	25	71
2014	Client contact centre	7	62	31	0	0	0	0	69	0	13
2014	Communications or public affairs	47	31	12	7	0	4	0	80	7	62
2014	Access to information and privacy	52	22	10	6	0	11	0	83	6	19
2014	Security	31	37	11	11	7	2	0	70	19	42
2014	Legal services	44	33	10	9	4	0	0	76	14	21
2014	Administration and operations	34	37	13	12	0	5	0	74	12	110
2014	Human resources	32	38	20	0	6	4	0	73	6	50
2014	Financial management	13	69	9	5	0	4	0	86	5	21
2014	Information management	18	42	7	15	3	15	0	71	22	28
2014	Information technology	18	26	26	10	14	5	0	47	25	38
2014	Other services to the public	42	35	16	7	0	0	0	77	7	19
2014	None of the above	38	36	13	11	1	1	0	75	11	167

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	43	20	13	16	1	6	1	68	18	71
2017	Access to information and privacy	63	24	6	0	0	4	3	93	0	25
2017	Security	17	37	12	14	15	5	0	57	30	40
2017	Legal services	35	34	8	23	0	0	0	69	23	12
2017	Administration and operations	36	36	12	5	6	5	0	77	11	117
2017	Human resources	36	34	5	16	4	5	0	74	20	56
2017	Financial management	31	30	12	12	12	3	0	63	24	32
2017	Information management	22	26	6	14	18	15	0	56	37	28
2017	Information technology	10	42	11	13	19	5	0	55	34	37
2017	Policy	33	32	10	13	7	5	0	68	21	160
2017	None of the above	23	27	18	13	11	7	0	54	26	71
2014	Client contact centre	14	48	31	7	0	0	0	62	7	13
2014	Communications or public affairs	45	26	12	9	7	1	0	71	16	63
2014	Access to information and privacy	42	35	17	0	0	6	0	82	0	19
2014	Security	32	32	9	14	7	5	0	68	23	42
2014	Legal services	29	33	19	10	9	0	0	62	19	21
2014	Administration and operations	31	33	14	13	7	3	0	65	20	110
2014	Human resources	38	29	15	8	6	4	0	69	14	50
2014	Financial management	29	45	22	0	0	4	0	77	0	21
2014	Information management	25	32	14	11	11	7	0	61	23	28
2014	Information technology	16	29	18	13	19	5	0	47	34	38
2014	Other services to the public	38	11	33	14	0	0	4	51	15	19
2014	None of the above	27	30	19	10	9	5	1	60	20	167

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	39	8	7	0	7	1	83	8	71
2017	Access to information and privacy	59	38	3	0	0	0	0	97	0	25
2017	Security	21	41	14	11	8	5	0	64	20	40
2017	Legal services	28	34	23	15	0	0	0	62	15	12
2017	Administration and operations	30	40	13	12	2	3	0	72	14	116
2017	Human resources	22	42	15	12	5	4	0	67	18	56
2017	Financial management	31	22	18	27	3	0	0	52	30	32
2017	Information management	15	26	10	18	20	11	0	46	43	28
2017	Information technology	13	31	26	10	17	3	0	45	28	37
2017	Policy	30	45	8	10	6	1	0	76	16	159
2017	None of the above	19	26	14	25	14	3	0	46	40	71
2014	Client contact centre	7	46	47	0	0	0	0	53	0	13
2014	Communications or public affairs	35	46	4	11	3	0	0	81	15	63
2014	Access to information and privacy	69	10	21	0	0	0	0	79	0	19
2014	Security	18	32	18	23	7	2	0	51	30	42
2014	Legal services	29	38	19	9	4	0	0	67	14	21
2014	Administration and operations	25	43	11	13	5	3	0	70	19	109
2014	Human resources	32	32	13	12	6	4	0	67	19	50
2014	Financial management	5	69	0	22	5	0	0	73	27	20
2014	Information management	20	43	23	10	4	0	0	63	14	28
2014	Information technology	10	31	13	19	19	8	0	45	41	38
2014	Other services to the public	37	30	33	0	0	0	0	67	0	19
2014	None of the above	20	45	14	16	3	2	1	67	19	167

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	43	8	7	1	0	83	9	71
2017	Access to information and privacy	61	28	3	8	0	0	89	8	25
2017	Security	32	48	14	0	6	0	80	6	40
2017	Legal services	48	38	15	0	0	0	85	0	12
2017	Administration and operations	36	45	11	2	1	5	85	3	116
2017	Human resources	32	52	9	3	0	4	88	3	56
2017	Financial management	22	45	18	12	0	3	69	12	32
2017	Information management	26	40	21	9	0	4	68	10	28
2017	Information technology	31	39	10	14	3	3	72	17	37
2017	Policy	40	41	9	7	1	1	82	9	160
2017	None of the above	26	42	20	6	6	0	68	12	71
2014	Client contact centre	28	46	26	0	0	0	74	0	13
2014	Communications or public affairs	45	39	8	7	0	2	85	7	63
2014	Access to information and privacy	63	21	16	0	0	0	84	0	19
2014	Security	35	49	13	3	0	0	84	3	42
2014	Legal services	44	38	9	0	4	4	85	5	21
2014	Administration and operations	44	40	10	4	1	0	84	6	110
2014	Human resources	42	41	10	4	0	4	86	4	50
2014	Financial management	44	42	9	5	0	0	86	5	21
2014	Information management	28	46	17	4	0	4	77	4	28
2014	Information technology	16	44	21	11	5	3	61	16	38
2014	Other services to the public	34	66	0	0	0	0	100	0	18
2014	None of the above	36	39	15	6	1	3	78	7	167

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	59	33	6	1	0	0	1	93	1	71
2017	Access to information and privacy	73	10	13	0	0	3	0	86	0	25
2017	Security	45	37	12	2	3	0	0	82	5	40
2017	Legal services	70	30	0	0	0	0	0	100	0	12
2017	Administration and operations	47	37	11	1	1	4	0	87	2	116
2017	Human resources	50	41	5	0	0	4	0	94	0	56
2017	Financial management	36	45	9	3	0	6	0	87	3	32
2017	Information management	50	22	14	4	0	11	0	80	4	28
2017	Information technology	34	47	8	0	0	5	6	91	0	37
2017	Policy	68	27	4	0	1	0	0	95	1	160
2017	None of the above	42	34	14	1	3	4	1	80	5	71
2014	Client contact centre	21	39	26	7	0	7	0	65	8	13
2014	Communications or public affairs	50	30	11	3	2	3	0	83	5	63
2014	Access to information and privacy	48	47	0	0	0	6	0	100	0	19
2014	Security	54	32	4	5	0	5	0	90	5	42
2014	Legal services	52	28	10	4	0	5	0	85	5	21
2014	Administration and operations	53	37	4	3	0	3	0	93	3	110
2014	Human resources	40	34	10	0	0	10	6	88	0	50
2014	Financial management	55	40	5	0	0	0	0	95	0	21
2014	Information management	41	28	10	7	3	12	0	78	11	28
2014	Information technology	29	39	19	5	0	6	3	74	6	38
2014	Other services to the public	59	25	0	0	0	12	4	100	0	19
2014	None of the above	63	27	4	4	0	1	2	92	4	167

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	25	11	13	4	3	2	71	18	71
2017	Access to information and privacy	63	20	4	10	0	3	0	86	10	25
2017	Security	46	24	12	12	3	2	0	72	15	40
2017	Legal services	36	41	23	0	0	0	0	77	0	12
2017	Administration and operations	40	37	10	5	3	5	0	81	9	117
2017	Human resources	47	39	7	0	4	2	2	89	4	56
2017	Financial management	23	44	18	6	0	9	0	74	6	32
2017	Information management	43	26	10	11	3	7	0	74	15	28
2017	Information technology	26	47	8	5	3	9	3	83	8	37
2017	Policy	47	31	9	5	2	5	1	83	7	159
2017	None of the above	32	29	19	7	5	7	1	67	13	71
2014	Client contact centre	21	49	23	0	7	0	0	70	7	13
2014	Communications or public affairs	48	29	11	8	2	2	1	79	10	63
2014	Access to information and privacy	39	39	6	0	0	11	6	93	0	19
2014	Security	54	31	11	5	0	0	0	85	5	42
2014	Legal services	36	23	5	18	9	4	5	65	30	21
2014	Administration and operations	39	41	5	4	4	4	2	85	9	110
2014	Human resources	48	43	2	4	0	0	4	94	4	50
2014	Financial management	33	57	4	5	0	0	0	91	5	21
2014	Information management	34	30	25	12	0	0	0	64	12	28
2014	Information technology	23	37	8	19	11	0	3	62	30	38
2014	Other services to the public	53	26	0	17	0	0	4	82	18	19
2014	None of the above	53	29	6	8	2	1	2	84	10	167

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	37	21	6	4	1	5	68	11	71
2017	Access to information and privacy	28	22	20	12	0	15	3	61	14	25
2017	Security	30	30	22	7	8	2	0	62	16	40
2017	Legal services	48	30	22	0	0	0	0	78	0	12
2017	Administration and operations	21	34	20	12	2	9	3	62	15	116
2017	Human resources	37	34	11	10	0	7	0	77	11	56
2017	Financial management	12	30	12	19	5	22	0	54	31	32
2017	Information management	22	28	28	3	3	15	0	59	8	28
2017	Information technology	16	36	21	10	6	11	0	58	18	37
2017	Policy	31	29	16	13	5	6	1	64	19	160
2017	None of the above	20	24	25	11	11	4	5	49	24	70
2014	Client contact centre	9	38	46	0	0	7	0	50	0	13
2014	Communications or public affairs	36	36	15	3	5	3	2	76	8	63
2014	Access to information and privacy	22	16	45	5	0	12	0	44	5	18
2014	Security	20	44	21	12	2	2	0	65	14	42
2014	Legal services	23	31	5	19	18	4	0	57	38	21
2014	Administration and operations	23	29	19	8	8	12	2	60	18	110
2014	Human resources	42	28	10	2	4	10	4	81	7	50
2014	Financial management	21	39	14	4	0	18	4	77	6	21
2014	Information management	17	31	23	19	3	3	3	51	24	28
2014	Information technology	13	29	28	13	5	8	3	47	21	38
2014	Other services to the public	44	39	11	5	0	0	0	84	5	19
2014	None of the above	34	33	19	8	4	2	1	69	12	167

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	18	21	13	13	9	19	7	52	30	71
2017	Access to information and privacy	44	18	15	7	0	13	3	74	8	25
2017	Security	14	18	24	10	14	12	8	39	30	40
2017	Legal services	15	14	22	16	0	7	27	43	24	12
2017	Administration and operations	25	18	20	8	6	16	6	56	18	116
2017	Human resources	25	21	11	16	11	9	7	55	32	56
2017	Financial management	12	24	24	6	9	17	7	48	20	32
2017	Information management	22	15	13	11	14	22	4	49	34	28
2017	Information technology	15	23	24	8	10	17	3	48	22	37
2017	Policy	16	16	20	11	11	21	6	44	30	160
2017	None of the above	14	15	26	12	18	8	7	33	36	71
2014	Client contact centre	7	35	30	14	0	7	7	49	16	13
2014	Communications or public affairs	14	26	19	12	11	10	8	49	28	63
2014	Access to information and privacy	21	10	17	26	0	15	11	42	35	19
2014	Security	18	23	23	19	11	5	0	43	32	42
2014	Legal services	25	9	15	5	32	4	10	40	43	21
2014	Administration and operations	14	25	19	11	7	14	9	51	23	110
2014	Human resources	20	12	18	22	6	12	10	42	35	50
2014	Financial management	15	13	28	16	5	18	5	37	27	21
2014	Information management	11	29	25	7	14	14	0	47	24	28
2014	Information technology	13	15	13	19	21	16	3	35	49	38
2014	Other services to the public	32	16	15	26	0	0	10	54	29	19
2014	None of the above	13	19	15	11	15	19	8	44	36	167

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	79	10	3	4	1	0	3	92	5	71
2017	Access to information and privacy	72	21	3	4	0	0	0	93	4	25
2017	Security	67	18	8	5	0	0	3	87	5	40
2017	Legal services	29	24	14	7	27	0	0	53	33	12
2017	Administration and operations	64	14	8	6	2	3	4	83	8	117
2017	Human resources	80	11	6	4	0	0	0	91	4	54
2017	Financial management	48	21	0	12	3	13	3	82	18	32
2017	Information management	82	4	11	0	0	4	0	89	0	28
2017	Information technology	53	31	0	8	3	2	3	89	11	37
2017	Policy	65	20	5	5	3	1	1	87	8	159
2017	None of the above	67	17	7	0	3	0	5	89	3	71
2014	Client contact centre	44	32	24	0	0	0	0	76	0	13
2014	Communications or public affairs	69	26	2	0	0	0	3	98	0	63
2014	Access to information and privacy	69	26	6	0	0	0	0	94	0	19
2014	Security	69	25	2	2	2	0	0	93	5	42
2014	Legal services	52	30	4	14	0	0	0	81	14	21
2014	Administration and operations	63	23	5	3	3	0	4	89	6	110
2014	Human resources	62	26	4	4	4	0	0	89	8	50
2014	Financial management	49	42	0	4	0	0	4	95	5	21
2014	Information management	61	21	7	0	7	0	4	86	7	28
2014	Information technology	53	28	16	3	0	0	0	81	3	38
2014	Other services to the public	72	14	0	14	0	0	0	86	14	19
2014	None of the above	63	21	3	6	5	0	1	85	11	167

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	75	11	4	1	0	5	3	94	1	71
2017	Access to information and privacy	79	13	0	0	0	8	0	100	0	25
2017	Security	61	20	12	0	0	5	2	87	0	40
2017	Legal services	22	30	7	7	0	15	20	79	10	12
2017	Administration and operations	63	19	6	0	0	9	3	94	0	116
2017	Human resources	71	14	2	0	0	8	5	98	0	56
2017	Financial management	58	21	3	6	3	3	6	88	10	32
2017	Information management	86	7	7	0	0	0	0	93	0	28
2017	Information technology	44	29	11	3	0	7	5	84	3	36
2017	Policy	71	17	5	0	0	4	3	95	0	160
2017	None of the above	69	14	9	1	2	1	3	87	3	70
2014	Client contact centre	37	39	24	0	0	0	0	76	0	13
2014	Communications or public affairs	80	11	4	0	0	1	3	95	0	63
2014	Access to information and privacy	73	22	6	0	0	0	0	94	0	19
2014	Security	72	21	2	5	0	0	0	93	5	42
2014	Legal services	75	19	0	6	0	0	0	94	6	21
2014	Administration and operations	74	15	5	1	1	3	1	93	2	110
2014	Human resources	76	18	2	0	0	0	4	98	0	50
2014	Financial management	44	52	0	4	0	0	0	96	4	21
2014	Information management	61	36	3	0	0	0	0	97	0	28
2014	Information technology	61	19	10	0	0	2	8	88	0	38
2014	Other services to the public	86	14	0	0	0	0	0	100	0	19
2014	None of the above	62	16	7	1	1	8	5	90	3	167

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	49	28	6	9	2	2	3	82	12	71
2017	Access to information and privacy	58	25	11	3	0	4	0	86	3	25
2017	Security	19	38	15	11	12	5	0	60	25	40
2017	Legal services	8	63	15	14	0	0	0	71	14	12
2017	Administration and operations	35	31	15	6	4	9	1	73	11	117
2017	Human resources	30	36	13	10	4	7	0	71	15	56
2017	Financial management	27	36	6	9	8	10	3	73	20	32
2017	Information management	37	7	11	13	14	15	4	54	33	28
2017	Information technology	5	42	8	18	13	14	0	54	36	37
2017	Policy	26	37	10	11	8	7	1	68	21	160
2017	None of the above	26	23	21	17	10	3	0	51	28	71
2014	Client contact centre	21	55	16	7	0	0	0	76	7	13
2014	Communications or public affairs	53	34	8	0	3	2	0	88	4	63
2014	Access to information and privacy	52	21	6	10	6	6	0	77	17	19
2014	Security	28	48	9	11	5	0	0	75	16	42
2014	Legal services	24	44	0	4	23	4	0	71	29	21
2014	Administration and operations	32	31	12	11	6	7	2	69	18	109
2014	Human resources	35	31	10	12	2	8	2	73	16	49
2014	Financial management	34	62	0	4	0	0	0	96	4	21
2014	Information management	39	25	12	14	3	8	0	69	19	28
2014	Information technology	21	18	21	11	26	0	3	40	38	38
2014	Other services to the public	47	30	16	0	0	7	0	82	0	19
2014	None of the above	23	38	10	14	10	3	2	64	25	166

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	35	25	15	14	5	4	3	64	20	71
2017	Access to information and privacy	48	14	0	7	13	8	10	76	24	25
2017	Security	18	25	20	12	16	5	5	48	31	40
2017	Legal services	15	34	14	15	16	0	7	52	33	12
2017	Administration and operations	26	30	15	12	7	3	6	62	22	117
2017	Human resources	22	30	13	21	9	4	2	55	32	56
2017	Financial management	29	27	18	12	6	6	3	61	19	32
2017	Information management	22	18	9	14	22	4	12	47	42	28
2017	Information technology	11	31	18	8	27	3	2	43	37	36
2017	Policy	25	24	12	21	11	3	4	52	35	160
2017	None of the above	19	17	15	19	21	4	4	39	44	71
2014	Client contact centre	0	17	46	23	7	0	7	18	33	13
2014	Communications or public affairs	14	26	17	14	20	6	3	44	37	63
2014	Access to information and privacy	46	23	10	5	12	6	0	73	17	19
2014	Security	24	29	6	23	19	0	0	52	41	42
2014	Legal services	26	10	19	14	27	4	0	37	43	21
2014	Administration and operations	21	28	11	18	14	2	7	53	35	110
2014	Human resources	20	24	10	14	18	4	10	51	37	50
2014	Financial management	29	38	11	13	4	4	0	70	18	21
2014	Information management	15	18	15	13	27	8	4	38	45	28
2014	Information technology	10	13	21	16	34	3	3	25	53	38
2014	Other services to the public	32	10	31	20	6	0	0	42	26	19
2014	None of the above	14	16	13	23	23	5	6	34	51	167

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	36	10	8	0	1	0	81	8	71
2017	Access to information and privacy	48	39	10	3	0	0	0	87	3	25
2017	Security	19	54	14	7	3	3	0	75	10	40
2017	Legal services	44	35	8	0	7	7	0	84	7	12
2017	Administration and operations	34	35	14	7	2	6	2	75	10	116
2017	Human resources	29	49	12	5	3	0	2	79	9	56
2017	Financial management	28	39	15	9	0	9	0	74	10	32
2017	Information management	26	34	11	0	18	7	4	68	20	28
2017	Information technology	23	40	18	11	3	5	0	67	14	37
2017	Policy	42	31	15	5	1	5	1	78	6	160
2017	None of the above	30	30	22	6	6	6	0	64	13	71

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	47	28	15	2	1	6	0	80	4	71
2017	Access to information and privacy	65	21	7	0	0	7	0	93	0	25
2017	Security	36	43	10	0	6	5	0	84	6	40
2017	Legal services	41	37	15	0	0	7	0	84	0	12
2017	Administration and operations	45	36	9	3	2	5	0	86	4	117
2017	Human resources	45	39	11	2	2	2	0	85	4	56
2017	Financial management	34	42	9	6	0	9	0	84	6	32
2017	Information management	26	35	15	0	7	18	0	74	8	28
2017	Information technology	29	40	13	3	9	5	0	73	13	36
2017	Policy	39	31	15	4	2	8	0	76	7	160
2017	None of the above	35	26	16	6	8	7	1	67	15	71
2014	Client contact centre	21	39	32	7	0	0	0	60	7	13
2014	Communications or public affairs	49	30	17	2	0	3	0	81	2	63
2014	Access to information and privacy	53	23	10	5	0	10	0	84	5	19
2014	Security	61	16	18	3	3	0	0	77	6	42
2014	Legal services	31	42	14	4	4	4	0	76	9	21
2014	Administration and operations	52	33	10	1	1	2	1	88	2	110
2014	Human resources	42	32	10	4	0	10	2	84	4	50
2014	Financial management	48	47	0	0	0	4	0	100	0	21
2014	Information management	36	40	14	7	3	0	0	76	10	28
2014	Information technology	43	28	10	3	3	11	2	82	7	38
2014	Other services to the public	37	42	4	10	0	7	0	85	11	19
2014	None of the above	38	32	14	5	2	8	1	76	8	167

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	56	33	6	5	0	0	90	5	71
2017	Access to information and privacy	66	27	4	0	0	4	96	0	25
2017	Security	46	39	9	0	6	0	85	6	40
2017	Legal services	48	44	8	0	0	0	92	0	12
2017	Administration and operations	50	33	10	2	1	4	87	2	117
2017	Human resources	50	43	3	2	0	2	95	2	56
2017	Financial management	40	45	9	3	0	3	88	3	32
2017	Information management	33	36	17	3	3	7	74	7	28
2017	Information technology	31	61	3	0	3	3	95	3	37
2017	Policy	37	42	12	6	1	2	80	7	160
2017	None of the above	38	35	12	5	3	7	78	9	71
2014	Client contact centre	21	50	29	0	0	0	71	0	13
2014	Communications or public affairs	50	30	13	6	0	1	80	6	63
2014	Access to information and privacy	65	16	14	6	0	0	80	6	19
2014	Security	59	23	14	0	3	2	83	3	42
2014	Legal services	30	48	14	4	4	0	77	9	21
2014	Administration and operations	57	31	7	3	2	0	89	5	110
2014	Human resources	48	32	10	4	0	6	85	4	50
2014	Financial management	49	47	0	0	0	4	100	0	21
2014	Information management	34	41	7	14	3	0	75	17	28
2014	Information technology	47	23	18	6	0	5	75	6	38
2014	Other services to the public	38	55	7	0	0	0	93	0	19
2014	None of the above	46	38	9	2	2	4	86	4	167

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	73	21	0	6	0	0	0	94	6	70
2017	Access to information and privacy	87	10	3	0	0	0	0	97	0	24
2017	Security	51	37	5	5	3	0	0	88	8	40
2017	Legal services	62	38	0	0	0	0	0	100	0	12
2017	Administration and operations	54	37	6	1	0	2	0	93	1	116
2017	Human resources	60	37	2	0	2	0	0	96	2	56
2017	Financial management	40	49	9	3	0	0	0	88	3	32
2017	Information management	44	34	3	7	3	8	0	85	12	28
2017	Information technology	50	39	3	5	0	0	3	92	5	37
2017	Policy	61	29	3	5	1	1	0	91	6	160
2017	None of the above	51	27	8	9	5	0	0	78	14	71
2014	Client contact centre	30	39	24	7	0	0	0	69	7	13
2014	Communications or public affairs	71	18	5	3	0	2	0	91	3	63
2014	Access to information and privacy	69	25	0	6	0	0	0	94	6	19
2014	Security	58	32	2	5	2	0	0	91	7	42
2014	Legal services	63	19	9	0	9	0	0	82	9	21
2014	Administration and operations	60	31	6	1	2	0	0	91	3	110
2014	Human resources	60	32	6	0	0	2	0	94	0	50
2014	Financial management	62	38	0	0	0	0	0	100	0	21
2014	Information management	44	31	14	11	0	0	0	75	11	28
2014	Information technology	52	29	13	6	0	0	0	81	6	38
2014	Other services to the public	64	29	7	0	0	0	0	93	0	19
2014	None of the above	62	24	7	4	2	1	0	87	6	167

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	19	12	3	0	0	0	86	3	70
2017	Access to information and privacy	85	9	6	0	0	0	0	94	0	25
2017	Security	29	46	10	7	6	3	0	77	13	40
2017	Legal services	42	50	0	8	0	0	0	92	8	12
2017	Administration and operations	50	31	13	3	1	2	0	82	5	117
2017	Human resources	45	29	14	8	4	0	0	74	12	56
2017	Financial management	37	24	24	15	0	0	0	61	15	32
2017	Information management	44	21	21	7	3	4	0	67	11	28
2017	Information technology	34	37	13	13	3	0	0	71	16	37
2017	Policy	49	29	16	5	1	0	1	78	6	159
2017	None of the above	38	29	16	9	6	1	0	68	15	71
2014	Client contact centre	30	46	15	9	0	0	0	76	9	13
2014	Communications or public affairs	48	37	10	2	3	0	0	85	5	63
2014	Access to information and privacy	53	35	0	6	0	0	6	94	6	19
2014	Security	51	23	23	2	0	0	0	75	2	42
2014	Legal services	45	23	9	18	4	0	0	68	23	21
2014	Administration and operations	42	38	13	3	3	0	0	81	6	110
2014	Human resources	46	30	16	4	2	2	0	78	6	50
2014	Financial management	51	44	4	0	0	0	0	96	0	21
2014	Information management	39	35	17	3	3	3	0	76	7	28
2014	Information technology	36	31	8	16	8	0	0	68	24	38
2014	Other services to the public	53	29	10	0	0	7	0	89	0	19
2014	None of the above	48	33	10	7	1	1	0	82	8	167

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	61	26	9	4	0	0	87	4	71
2017	Access to information and privacy	84	7	9	0	0	0	91	0	25
2017	Security	35	41	10	10	3	0	77	13	39
2017	Legal services	42	50	8	0	0	0	92	0	12
2017	Administration and operations	48	38	12	1	1	0	86	2	116
2017	Human resources	51	26	14	5	4	0	77	9	55
2017	Financial management	40	30	27	3	0	0	70	3	32
2017	Information management	45	27	17	7	3	0	72	11	28
2017	Information technology	45	39	3	8	3	3	86	11	37
2017	Policy	53	30	7	7	1	1	84	9	160
2017	None of the above	36	34	15	9	6	0	70	15	71
2014	Client contact centre	30	54	7	9	0	0	84	9	13
2014	Communications or public affairs	57	31	7	2	3	0	88	5	63
2014	Access to information and privacy	63	27	5	6	0	0	90	6	19
2014	Security	51	22	23	4	0	0	73	4	42
2014	Legal services	49	19	9	14	9	0	68	23	21
2014	Administration and operations	45	39	10	4	2	0	84	6	109
2014	Human resources	52	30	14	2	2	0	82	4	50
2014	Financial management	47	44	9	0	0	0	91	0	21
2014	Information management	39	34	18	6	3	0	72	10	28
2014	Information technology	34	36	11	16	3	0	70	19	38
2014	Other services to the public	53	29	17	0	0	0	83	0	19
2014	None of the above	55	27	10	6	2	0	82	8	167

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	63	15	13	4	1	1	3	82	5	71
2017	Access to information and privacy	66	18	3	3	6	0	3	87	10	25
2017	Security	38	31	23	0	5	0	2	71	5	40
2017	Legal services	41	30	7	8	0	0	14	83	9	12
2017	Administration and operations	39	22	18	10	5	3	3	65	16	117
2017	Human resources	43	18	9	16	10	3	0	63	27	56
2017	Financial management	37	19	18	9	9	6	3	61	19	32
2017	Information management	33	18	23	7	3	8	7	60	12	28
2017	Information technology	34	29	13	8	12	3	2	66	21	37
2017	Policy	36	24	16	16	4	4	0	62	21	159
2017	None of the above	34	34	11	15	2	3	2	71	18	70
2014	Client contact centre	37	37	26	0	0	0	0	74	0	13
2014	Communications or public affairs	54	23	12	5	2	3	0	80	7	63
2014	Access to information and privacy	53	32	0	6	0	10	0	93	7	19
2014	Security	40	21	26	9	4	0	0	61	13	42
2014	Legal services	31	23	14	9	18	4	0	57	29	21
2014	Administration and operations	38	26	20	8	3	4	1	67	12	110
2014	Human resources	50	16	10	12	8	4	0	69	21	50
2014	Financial management	48	18	29	4	0	0	0	67	4	21
2014	Information management	43	23	16	11	6	0	0	66	17	28
2014	Information technology	39	21	10	16	11	3	0	62	28	38
2014	Other services to the public	39	14	19	22	0	0	5	56	23	19
2014	None of the above	39	19	21	11	5	4	1	61	17	166

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Communications or public affairs	27	27	46	71
2017	Access to information and privacy	58	24	18	25
2017	Security	37	24	40	40
2017	Legal services	65	28	7	12
2017	Administration and operations	39	25	36	117
2017	Human resources	57	18	25	56
2017	Financial management	36	35	30	32
2017	Information management	36	40	24	28
2017	Information technology	30	44	26	37
2017	Policy	70	10	21	160
2017	None of the above	36	31	33	71
2014	Client contact centre	32	45	23	13
2014	Communications or public affairs	27	37	36	63
2014	Access to information and privacy	39	42	19	19
2014	Security	43	19	37	42
2014	Legal services	32	25	43	21
2014	Administration and operations	36	26	39	110
2014	Human resources	65	12	23	50
2014	Financial management	51	43	6	21
2014	Information management	39	27	35	28
2014	Information technology	29	39	32	38
2014	Other services to the public	40	34	26	19
2014	None of the above	56	19	25	167

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Communications or public affairs	5	28	37	0	30	0	18
2017	Access to information and privacy	0	18	24	0	58	0	13
2017	Security	13	18	47	0	23	0	14
2017	Administration and operations	17	27	33	4	12	6	46
2017	Human resources	0	32	55	0	3	10	32
2017	Financial management	0	17	66	0	9	8	12
2017	Information management	0	10	49	0	32	9	10
2017	Information technology	17	9	48	0	0	27	10
2017	Policy	2	10	72	6	6	5	111
2017	None of the above	12	28	41	7	4	8	26
2014	Communications or public affairs	0	13	46	19	9999	22	17
2014	Security	0	23	62	5	9999	10	19
2014	Administration and operations	10	33	47	2	9999	7	39
2014	Human resources	28	19	40	3	9999	9	32
2014	Financial management	21	44	35	0	9999	0	11
2014	Information management	19	17	45	8	9999	11	11
2014	Information technology	17	18	46	0	9999	18	11
2014	None of the above	6	6	76	6	9999	6	92

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	18	82	71
2017	Security	25	75	40
2017	Administration and operations	13	87	117
2017	Human resources	9	91	56
2017	Financial management	15	85	32
2017	Information technology	18	82	37
2017	Policy	8	92	159
2017	None of the above	18	82	71
2014	Communications or public affairs	8	92	63
2014	Security	14	86	40
2014	Administration and operations	13	87	110
2014	Human resources	12	88	50
2014	Information management	18	82	28
2014	Information technology	22	78	37
2014	None of the above	14	86	166

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	45	13
2017	Security	57	11
2017	Administration and operations	32	16
2014	None of the above	60	22

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	54	13
2017	Security	54	11
2017	Administration and operations	55	16
2017	Policy	69	13
2017	None of the above	85	12
2014	Administration and operations	86	14
2014	None of the above	54	22

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Security	11
2017	Policy	13
2017	None of the above	12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Administration and operations	16
2017	Policy	13
2017	None of the above	12
2014	Administration and operations	14
2014	None of the above	22

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	16
2014	None of the above	0	22

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Security	11
2017	None of the above	12

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Security	11
2017	None of the above	12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	34	13
2017	Administration and operations	44	16
2017	Policy	93	13
2017	None of the above	53	12
2014	Administration and operations	33	15
2014	None of the above	44	22

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Security	48	11
2017	Administration and operations	44	16
2017	Policy	46	13
2017	None of the above	44	12
2014	Administration and operations	55	15
2014	None of the above	30	22

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	32	16
2017	Policy	39	13
2017	None of the above	51	12
2014	Administration and operations	68	15
2014	None of the above	39	22

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	47	13
2017	Administration and operations	38	16
2017	Policy	60	13
2014	Administration and operations	46	15
2014	None of the above	44	22

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	32	16
2014	Administration and operations	55	15
2014	None of the above	26	22

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	52	13
2017	Security	46	11
2017	Administration and operations	45	16
2017	Policy	37	13
2014	Administration and operations	41	15
2014	None of the above	68	22

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Security	46	11
2017	Policy	53	13
2014	Administration and operations	41	15
2014	None of the above	38	22

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Security	11
2017	Administration and operations	16
2017	Policy	13
2017	None of the above	12
2014	Administration and operations	15
2014	None of the above	22

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Administration and operations	16
2017	None of the above	12

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2014	Administration and operations	0	15
2014	None of the above	24	22

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Security	54	11
2017	Administration and operations	37	16
2014	None of the above	47	22

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	37	16
2014	Administration and operations	39	15

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	13
2017	Policy	0	13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	73	13
2017	Security	55	11
2017	Administration and operations	38	16
2017	Policy	46	13
2017	None of the above	60	12
2014	Administration and operations	52	15
2014	None of the above	68	22

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2017	Policy	0	13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2017	Policy	0	13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Security	11
2017	Policy	13
2017	None of the above	12
2014	Administration and operations	15

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	13
2017	Security	0	11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	16

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	43	16
2017	Policy	38	13
2014	None of the above	20	22

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	15

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	12
2017	Administration and operations	0	15

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	Total responses
2017	Security	11
2017	Policy	13
2014	Administration and operations	14
2014	None of the above	20

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	13

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Security	0	11
2017	None of the above	41	12
2014	None of the above	0	20

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	12

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2017	Policy	0	13

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Security	0	11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Policy	39	13
2014	None of the above	36	20

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	44	12
2017	Security	45	11
2017	Administration and operations	45	15
2017	Policy	54	13
2014	Administration and operations	50	14
2014	None of the above	55	20

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Security	11
2017	Administration and operations	15
2017	Policy	13
2017	None of the above	12
2014	Administration and operations	14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	44	12
2017	Security	46	11
2017	Administration and operations	59	15
2017	Policy	61	13
2014	Administration and operations	43	14
2014	None of the above	54	20

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Communications or public affairs	12
2017	Security	11
2017	Policy	13
2017	None of the above	12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	Total responses
2017	Security	11
2017	Administration and operations	15
2017	Policy	13
2014	None of the above	20

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	61	39	13
2017	Security	65	35	11
2017	Administration and operations	68	32	16
2017	Policy	58	42	12
2017	None of the above	100	0	12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	18	21	11	6	4	28	12	66	16	71
2017	Access to information and privacy	24	10	4	3	0	49	10	83	8	25
2017	Security	11	31	18	2	5	24	7	62	11	40
2017	Legal services	21	0	7	0	0	52	20	76	0	12
2017	Administration and operations	22	16	12	3	3	29	15	67	10	117
2017	Human resources	20	11	12	6	0	42	9	63	11	56
2017	Financial management	12	25	18	0	6	25	15	61	9	32
2017	Information management	21	4	21	0	7	37	10	46	13	28
2017	Information technology	16	26	22	3	0	23	11	63	4	37
2017	Policy	14	10	13	2	2	45	15	60	9	160
2017	None of the above	15	20	16	3	6	30	11	58	15	71
2014	Client contact centre	30	23	33	7	7	0	0	53	14	13
2014	Communications or public affairs	14	17	13	5	1	34	16	62	13	63
2014	Access to information and privacy	31	11	11	0	0	31	16	79	0	19
2014	Security	18	21	25	0	3	23	10	59	4	42
2014	Legal services	14	19	0	9	4	23	30	71	29	21
2014	Administration and operations	13	21	15	4	2	31	14	61	11	110
2014	Human resources	30	12	14	4	2	30	8	68	9	50
2014	Financial management	22	22	0	5	0	43	9	90	10	21
2014	Information management	3	26	24	7	0	33	7	48	11	28
2014	Information technology	8	21	21	11	5	29	5	43	24	38
2014	Other services to the public	37	21	0	0	0	32	9	100	0	19
2014	None of the above	18	10	14	2	5	42	9	57	14	167

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	35	33	12	4	0	13	3	81	4	71
2017	Access to information and privacy	72	14	10	0	0	4	0	90	0	25
2017	Security	19	27	26	3	5	15	5	58	10	39
2017	Legal services	48	30	14	0	0	8	0	85	0	12
2017	Administration and operations	34	25	16	4	2	16	3	73	7	117
2017	Human resources	32	34	16	9	0	9	0	73	9	56
2017	Financial management	12	37	19	0	6	23	3	67	8	31
2017	Information management	39	22	11	4	7	18	0	74	13	28
2017	Information technology	24	34	18	5	6	13	0	66	13	37
2017	Policy	28	30	12	2	2	24	1	79	6	159
2017	None of the above	23	33	14	6	8	12	4	67	16	71
2014	Client contact centre	21	41	31	0	7	0	0	62	7	13
2014	Communications or public affairs	29	34	8	5	3	16	5	79	10	63
2014	Access to information and privacy	35	26	11	0	0	23	6	85	0	19
2014	Security	24	38	22	3	3	7	3	69	6	42
2014	Legal services	33	21	0	13	9	14	9	70	30	21
2014	Administration and operations	29	35	13	2	1	17	4	81	3	110
2014	Human resources	42	20	13	8	2	12	2	73	11	50
2014	Financial management	22	56	4	5	0	9	4	89	6	21
2014	Information management	21	40	15	3	3	18	0	74	8	28
2014	Information technology	21	21	24	5	6	22	2	54	14	38
2014	Other services to the public	46	33	9	7	0	4	0	83	7	19
2014	None of the above	26	22	16	3	5	24	4	67	11	167

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	18	41	9	2	7	10	11	76	13	71
2017	Access to information and privacy	22	31	4	6	8	8	22	75	20	25
2017	Security	21	37	12	10	3	4	13	70	15	40
2017	Legal services	8	43	8	7	0	0	34	77	10	12
2017	Administration and operations	17	48	10	8	7	5	4	72	17	117
2017	Human resources	23	28	7	4	2	4	33	79	9	56
2017	Financial management	18	44	21	0	3	3	11	72	3	31
2017	Information management	36	27	14	0	4	0	19	77	5	28
2017	Information technology	21	59	10	5	3	0	3	82	8	37
2017	Policy	20	45	7	4	2	2	20	83	8	160
2017	None of the above	16	36	10	12	3	7	16	67	20	71
2014	Client contact centre	14	53	26	7	0	0	0	67	7	13
2014	Communications or public affairs	28	44	10	4	4	2	7	79	10	63
2014	Access to information and privacy	37	44	0	0	6	0	14	94	6	19
2014	Security	23	54	8	4	2	3	6	84	7	42
2014	Legal services	22	24	5	5	4	5	34	76	15	21
2014	Administration and operations	18	50	17	5	1	3	7	75	6	110
2014	Human resources	28	27	2	4	2	0	37	87	10	50
2014	Financial management	18	59	14	0	0	4	5	85	0	21
2014	Information management	20	41	26	7	4	0	3	62	11	28
2014	Information technology	23	56	13	8	0	0	0	79	8	38
2014	Other services to the public	35	37	6	12	0	0	10	80	13	19
2014	None of the above	13	40	10	6	2	0	28	74	12	167

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	10	10	9	3	4	44	20	57	17	70
2017	Access to information and privacy	4	17	3	4	0	36	36	75	14	25
2017	Security	2	17	21	7	8	36	8	35	27	40
2017	Legal services	8	8	0	0	0	48	36	100	0	11
2017	Administration and operations	8	20	16	7	3	31	16	53	18	116
2017	Human resources	7	13	11	0	2	34	32	62	5	56
2017	Financial management	6	18	21	0	6	30	20	47	12	32
2017	Information management	7	10	18	6	11	25	23	32	33	28
2017	Information technology	5	18	28	5	0	29	14	41	9	37
2017	Policy	3	9	10	6	6	47	19	35	35	160
2017	None of the above	8	10	19	5	7	31	20	37	24	71
2014	Client contact centre	7	7	63	0	0	16	7	19	0	13
2014	Communications or public affairs	3	19	11	12	1	37	16	48	28	63
2014	Access to information and privacy	9	22	17	0	6	37	10	58	11	19
2014	Security	12	19	21	10	3	31	5	48	20	42
2014	Legal services	0	5	5	9	23	23	35	12	76	21
2014	Administration and operations	8	20	23	5	2	27	16	49	12	110
2014	Human resources	14	12	16	6	0	22	30	55	12	50
2014	Financial management	0	25	29	0	0	42	4	46	0	21
2014	Information management	0	30	21	7	11	21	11	43	25	28
2014	Information technology	5	16	36	8	8	19	8	29	22	38
2014	Other services to the public	17	24	24	9	5	21	0	52	18	19
2014	None of the above	3	13	14	8	6	27	29	36	33	167

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	22	4	1	2	18	11	90	5	71
2017	Access to information and privacy	54	13	3	3	0	8	19	92	4	25
2017	Security	30	35	10	2	6	5	13	79	9	40
2017	Legal services	21	37	0	15	0	0	27	80	20	12
2017	Administration and operations	38	29	11	1	0	16	4	85	1	117
2017	Human resources	40	22	2	2	0	5	29	95	3	56
2017	Financial management	30	31	6	6	0	17	10	84	8	32
2017	Information management	61	10	7	3	0	4	15	87	4	28
2017	Information technology	23	34	18	3	0	13	9	73	3	37
2017	Policy	21	18	14	7	3	18	19	62	16	160
2017	None of the above	19	23	13	5	5	18	18	66	14	71
2014	Client contact centre	7	72	7	7	0	0	7	85	8	13
2014	Communications or public affairs	52	17	8	0	3	12	9	86	4	63
2014	Access to information and privacy	37	27	6	0	0	21	10	92	0	19
2014	Security	28	40	14	2	0	10	6	81	2	42
2014	Legal services	14	19	4	9	9	9	34	60	32	21
2014	Administration and operations	36	29	12	3	1	13	6	81	4	110
2014	Human resources	36	23	4	0	0	4	33	94	0	50
2014	Financial management	42	35	5	0	0	13	5	94	0	21
2014	Information management	42	30	17	0	0	4	7	81	0	28
2014	Information technology	37	31	13	3	2	13	0	79	6	38
2014	Other services to the public	50	25	16	4	0	0	5	79	5	19
2014	None of the above	17	18	12	6	3	15	29	62	17	167

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	32	26	2	4	3	20	11	86	10	71
2017	Access to information and privacy	54	17	3	3	0	4	19	92	4	25
2017	Security	22	47	10	0	6	5	11	82	7	39
2017	Legal services	23	15	16	9	0	9	29	61	14	11
2017	Administration and operations	33	28	13	1	1	18	5	81	3	117
2017	Human resources	31	20	5	2	0	13	29	88	3	56
2017	Financial management	22	32	6	3	3	24	11	81	10	31
2017	Information management	39	18	4	4	3	18	15	84	10	28
2017	Information technology	13	45	20	3	0	11	9	71	3	37
2017	Policy	17	18	15	9	4	18	18	56	21	160
2017	None of the above	18	23	15	4	6	18	16	61	16	71
2014	Client contact centre	7	58	28	0	0	0	7	70	0	13
2014	Communications or public affairs	48	14	12	3	3	11	9	78	8	63
2014	Access to information and privacy	37	21	6	0	0	26	10	91	0	19
2014	Security	25	42	12	3	2	13	4	80	6	42
2014	Legal services	19	9	14	0	4	19	34	61	9	21
2014	Administration and operations	34	25	14	2	1	17	8	79	3	110
2014	Human resources	29	25	6	0	0	6	34	90	0	49
2014	Financial management	42	35	5	0	0	13	5	94	0	21
2014	Information management	25	30	20	0	0	17	7	73	0	28
2014	Information technology	31	29	21	0	0	19	0	74	0	38
2014	Other services to the public	34	35	11	9	0	5	5	77	11	19
2014	None of the above	16	15	13	9	5	13	29	54	24	167

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	15	85	71
2017	Access to information and privacy	0	100	25
2017	Human resources	0	100	56
2017	Information management	18	82	28
2017	Policy	3	97	160
2017	None of the above	13	87	71
2014	Security	0	100	41
2014	Administration and operations	5	95	110
2014	Other services to the public	0	100	19
2014	None of the above	4	96	167

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	15	8	1	1	39	15	77	5	71
2017	Access to information and privacy	26	10	7	0	0	46	10	84	0	24
2017	Security	21	12	12	3	3	36	13	66	11	40
2017	Legal services	21	7	7	0	0	45	20	81	0	12
2017	Administration and operations	17	20	12	1	0	40	10	74	2	117
2017	Human resources	14	22	7	2	0	44	10	80	4	56
2017	Financial management	15	16	19	0	0	44	6	62	0	31
2017	Information management	24	4	10	3	7	40	11	58	21	28
2017	Information technology	11	21	13	3	0	38	15	67	6	37
2017	Policy	13	11	12	2	0	49	13	63	5	160
2017	None of the above	13	18	21	2	4	32	10	54	10	71
2014	Client contact centre	14	32	40	0	7	0	7	50	7	13
2014	Communications or public affairs	17	6	21	0	3	27	25	49	7	63
2014	Access to information and privacy	20	6	17	0	4	32	21	55	9	19
2014	Security	27	12	23	0	3	34	2	60	4	42
2014	Legal services	9	5	14	4	4	42	21	38	24	21
2014	Administration and operations	13	19	15	1	1	34	17	65	4	110
2014	Human resources	24	10	14	2	2	40	8	66	7	50
2014	Financial management	22	18	5	4	0	47	4	81	9	21
2014	Information management	7	16	16	0	3	43	15	54	8	28
2014	Information technology	21	10	21	5	0	32	11	54	9	38
2014	Other services to the public	27	14	0	0	0	52	6	100	0	19
2014	None of the above	14	9	16	1	2	48	11	55	7	167

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	41	32	6	2	0	13	5	89	3	70
2017	Access to information and privacy	69	17	10	0	0	4	0	90	0	25
2017	Security	23	37	15	3	3	14	6	75	7	40
2017	Legal services	48	31	14	0	0	7	0	85	0	12
2017	Administration and operations	27	32	15	1	0	22	3	79	1	115
2017	Human resources	33	36	9	3	0	15	4	85	4	55
2017	Financial management	21	25	19	0	3	29	3	68	4	31
2017	Information management	43	22	7	11	3	14	0	76	16	28
2017	Information technology	24	32	23	6	0	11	5	65	7	37
2017	Policy	31	27	15	2	0	22	3	77	2	160
2017	None of the above	20	31	16	6	5	20	3	66	14	70
2014	Client contact centre	21	41	31	7	0	0	0	62	7	13
2014	Communications or public affairs	33	29	13	0	2	19	5	81	2	63
2014	Access to information and privacy	37	14	15	0	0	22	11	77	0	19
2014	Security	42	21	22	0	3	11	0	71	3	42
2014	Legal services	19	24	0	9	4	23	21	76	24	21
2014	Administration and operations	33	28	16	0	1	18	4	78	1	110
2014	Human resources	44	14	18	0	2	16	6	75	2	50
2014	Financial management	22	56	14	0	0	9	0	85	0	21
2014	Information management	25	36	16	0	3	8	12	76	4	28
2014	Information technology	31	20	13	3	3	21	8	73	8	38
2014	Other services to the public	54	25	5	0	0	16	0	94	0	19
2014	None of the above	31	18	18	1	2	26	4	71	4	167

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	16	33	29	6	12	0	4	51	19	71
2017	Access to information and privacy	17	32	29	8	6	3	3	53	15	25
2017	Security	13	36	18	13	20	0	0	49	33	39
2017	Legal services	23	21	8	20	29	0	0	43	49	12
2017	Administration and operations	27	29	20	11	9	1	3	58	21	117
2017	Human resources	22	33	18	11	7	0	10	60	20	56
2017	Financial management	19	20	30	15	9	0	6	42	26	32
2017	Information management	26	24	18	11	10	0	11	55	25	28
2017	Information technology	23	31	21	11	14	0	0	54	25	37
2017	Policy	35	35	15	8	6	1	1	70	15	159
2017	None of the above	34	23	17	13	11	0	1	58	25	71

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	15	23	38	15	6	2	40	21	71
2017	Access to information and privacy	35	21	33	11	0	0	56	11	25
2017	Security	5	21	33	15	26	0	26	41	40
2017	Legal services	7	21	15	29	28	0	28	57	12
2017	Administration and operations	26	26	30	9	8	2	52	17	117
2017	Human resources	11	24	25	21	18	1	35	40	56
2017	Financial management	6	17	37	15	19	6	25	36	32
2017	Information management	29	19	22	26	6	0	47	31	28
2017	Information technology	5	40	28	18	7	0	46	26	37
2017	Policy	7	22	36	22	13	0	29	34	160
2017	None of the above	16	30	29	18	5	1	47	24	71

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	24	36	21	13	3	0	4	62	16	70
2017	Access to information and privacy	36	39	21	0	4	0	0	75	4	25
2017	Security	18	21	35	14	12	0	0	39	26	39
2017	Legal services	0	28	29	23	20	0	0	28	43	12
2017	Administration and operations	29	26	25	7	10	0	2	56	18	117
2017	Human resources	16	16	24	27	16	0	1	33	43	56
2017	Financial management	9	26	31	18	13	0	3	36	31	31
2017	Information management	37	19	27	11	3	0	4	57	14	28
2017	Information technology	10	40	29	11	5	3	2	53	17	37
2017	Policy	9	26	37	19	10	0	0	34	29	160
2017	None of the above	23	29	23	13	10	0	1	53	23	70

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	29	29	22	15	3	0	2	60	18	71
2017	Access to information and privacy	48	23	22	4	4	0	0	71	8	25
2017	Security	2	12	31	20	35	0	0	14	55	40
2017	Legal services	0	22	28	30	20	0	0	22	50	12
2017	Administration and operations	29	25	21	11	11	0	3	56	22	117
2017	Human resources	18	19	20	29	12	2	0	38	42	56
2017	Financial management	12	18	23	29	19	0	0	29	48	31
2017	Information management	15	25	17	28	7	4	4	43	38	28
2017	Information technology	10	19	34	21	10	3	3	31	33	37
2017	Policy	20	23	32	14	11	0	1	43	25	160
2017	None of the above	22	30	14	25	7	0	3	53	32	71

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	30	30	18	11	5	0	6	64	17	71
2017	Access to information and privacy	50	18	21	0	0	3	7	77	0	25
2017	Security	22	20	34	12	12	0	0	42	24	40
2017	Legal services	14	23	21	15	28	0	0	36	43	12
2017	Administration and operations	40	22	19	6	8	0	5	64	15	117
2017	Human resources	29	20	18	14	3	0	15	57	21	56
2017	Financial management	11	18	24	18	12	3	13	35	36	32
2017	Information management	58	21	4	0	6	0	11	90	6	28
2017	Information technology	40	42	13	0	2	3	0	84	2	37
2017	Policy	11	32	29	16	12	0	0	44	28	160
2017	None of the above	38	28	15	10	3	0	6	70	13	71

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	17	26	32	17	8	0	1	43	25	71
2017	Access to information and privacy	46	30	24	0	0	0	0	76	0	25
2017	Security	22	29	26	19	4	0	0	50	23	40
2017	Legal services	14	7	30	22	28	0	0	21	50	12
2017	Administration and operations	32	23	26	8	9	1	1	56	18	117
2017	Human resources	20	29	19	20	11	0	1	50	31	56
2017	Financial management	25	18	42	12	3	0	0	43	15	32
2017	Information management	37	18	26	9	7	0	4	57	16	28
2017	Information technology	24	46	13	8	10	0	0	70	17	37
2017	Policy	12	30	28	20	11	0	0	42	31	160
2017	None of the above	21	31	28	16	4	0	0	52	20	71

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	42	33	19	2	1	0	3	77	4	71
2017	Access to information and privacy	65	15	13	4	0	0	3	83	4	25
2017	Security	36	25	22	7	10	0	0	61	17	40
2017	Legal services	42	43	7	8	0	0	0	85	8	12
2017	Administration and operations	42	40	10	5	1	0	2	84	6	117
2017	Human resources	31	39	19	0	11	0	0	70	11	56
2017	Financial management	37	24	24	6	3	0	6	65	9	32
2017	Information management	32	21	11	11	18	4	4	57	31	28
2017	Information technology	23	37	26	5	5	3	0	62	11	37
2017	Policy	32	34	22	10	2	0	0	66	12	160
2017	None of the above	26	30	22	17	5	0	0	56	21	70

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	36	30	25	5	0	0	4	69	5	71
2017	Access to information and privacy	62	31	3	0	4	0	0	93	4	25
2017	Security	25	16	25	10	23	0	0	42	33	39
2017	Legal services	21	29	22	28	0	0	0	50	28	12
2017	Administration and operations	29	35	23	7	5	0	1	65	12	117
2017	Human resources	20	22	30	24	5	0	0	42	29	56
2017	Financial management	22	27	21	8	15	3	3	52	25	32
2017	Information management	26	15	32	24	3	0	0	41	27	28
2017	Information technology	10	61	16	13	0	0	0	71	13	37
2017	Policy	17	43	21	14	5	0	0	60	20	160
2017	None of the above	23	33	20	15	6	0	3	58	21	71

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	44	38	12	2	0	0	2	85	3	71
2017	Access to information and privacy	73	16	0	11	0	0	0	89	11	25
2017	Security	19	34	24	13	11	0	0	53	23	40
2017	Legal services	35	42	15	8	0	0	0	77	8	12
2017	Administration and operations	44	30	16	4	3	0	2	76	7	117
2017	Human resources	25	25	30	9	11	0	0	51	20	56
2017	Financial management	34	21	18	12	9	3	3	59	22	32
2017	Information management	29	25	21	14	7	0	4	56	22	28
2017	Information technology	31	39	24	3	3	0	0	70	5	37
2017	Policy	24	42	17	12	4	0	0	66	16	160
2017	None of the above	27	30	24	8	7	1	3	59	15	71

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	37	41	18	2	0	0	1	79	3	71
2017	Access to information and privacy	56	33	7	0	4	0	0	89	4	25
2017	Security	26	27	33	14	0	0	0	52	14	40
2017	Legal services	30	22	49	0	0	0	0	51	0	12
2017	Administration and operations	42	36	14	3	2	0	2	79	6	116
2017	Human resources	25	47	11	9	5	2	2	74	15	56
2017	Financial management	36	31	18	6	3	0	6	71	9	32
2017	Information management	44	29	11	11	6	0	0	73	17	28
2017	Information technology	31	47	17	3	2	0	0	78	5	37
2017	Policy	36	33	21	7	2	1	1	70	9	159
2017	None of the above	42	24	17	7	5	1	4	69	12	71

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	48	21	16	4	7	1	2	72	12	71
2017	Access to information and privacy	65	25	3	4	0	0	3	93	4	25
2017	Security	60	21	10	5	3	0	3	82	8	40
2017	Legal services	71	22	0	7	0	0	0	93	7	12
2017	Administration and operations	63	23	6	2	1	0	5	91	3	117
2017	Human resources	69	17	8	0	2	0	5	90	2	55
2017	Financial management	47	22	12	6	6	0	6	74	14	31
2017	Information management	54	7	28	3	4	0	4	64	7	28
2017	Information technology	63	29	5	0	0	0	3	95	0	37
2017	Policy	42	24	21	8	4	0	0	67	13	160
2017	None of the above	55	27	9	6	1	0	2	84	7	69

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	73	14	1	4	3	1	4	92	7	71
2017	Access to information and privacy	82	8	3	0	0	0	7	97	0	25
2017	Security	65	15	12	5	0	0	3	82	5	39
2017	Legal services	93	0	0	7	0	0	0	93	7	12
2017	Administration and operations	79	8	1	2	1	1	8	96	4	116
2017	Human resources	84	7	2	0	0	2	5	98	0	56
2017	Financial management	67	9	3	6	3	0	12	87	10	32
2017	Information management	75	7	3	0	7	0	7	89	8	28
2017	Information technology	84	2	8	3	0	0	3	89	3	37
2017	Policy	88	6	1	3	1	1	1	95	4	160
2017	None of the above	69	10	8	7	3	1	3	82	10	71

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	68	20	4	1	1	1	4	93	3	71
2017	Access to information and privacy	73	18	6	0	0	0	4	94	0	25
2017	Security	52	21	20	5	0	0	3	74	5	40
2017	Legal services	57	36	0	7	0	0	0	93	7	12
2017	Administration and operations	65	21	6	3	1	0	3	89	4	117
2017	Human resources	73	13	7	3	2	0	2	87	5	55
2017	Financial management	55	28	9	0	0	0	9	90	0	32
2017	Information management	57	32	4	7	0	0	0	89	7	28
2017	Information technology	57	32	5	0	3	3	0	92	3	37
2017	Policy	72	21	6	1	0	0	1	93	1	160
2017	None of the above	58	21	16	3	0	0	3	81	3	70

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	72	15	4	2	4	1	1	90	6	71
2017	Access to information and privacy	87	10	3	0	0	0	0	97	0	25
2017	Security	57	10	14	7	9	0	3	69	16	39
2017	Legal services	77	8	8	7	0	0	0	85	7	12
2017	Administration and operations	76	13	6	2	0	0	3	92	2	117
2017	Human resources	68	7	8	7	7	0	2	77	14	56
2017	Financial management	59	15	3	6	8	0	9	81	16	32
2017	Information management	61	21	3	4	7	0	4	86	11	28
2017	Information technology	65	19	8	5	3	0	0	84	8	37
2017	Policy	69	18	5	7	1	0	1	87	7	160
2017	None of the above	58	13	15	6	5	0	3	74	11	71

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	65	9	1	3	1	1	20	94	5	71
2017	Access to information and privacy	68	10	0	0	0	0	22	100	0	25
2017	Security	63	10	7	8	0	0	12	83	9	40
2017	Legal services	53	20	7	7	0	0	14	84	8	12
2017	Administration and operations	60	7	2	2	2	0	27	92	4	117
2017	Human resources	56	3	7	0	2	0	32	87	3	56
2017	Financial management	55	12	12	0	0	0	20	85	0	32
2017	Information management	40	16	0	0	0	0	44	100	0	28
2017	Information technology	65	16	8	0	0	3	9	91	0	37
2017	Policy	53	10	1	1	0	0	35	97	1	160
2017	None of the above	49	11	13	0	0	0	27	83	0	71

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	76	8	6	1	0	1	8	92	1	70
2017	Access to information and privacy	67	19	10	0	4	0	0	86	4	25
2017	Security	61	10	19	2	0	0	7	77	2	40
2017	Legal services	59	27	7	7	0	0	0	86	7	12
2017	Administration and operations	76	15	4	0	0	0	5	96	0	117
2017	Human resources	73	15	2	0	0	0	11	98	0	56
2017	Financial management	67	18	0	3	3	0	9	93	7	32
2017	Information management	83	3	0	0	3	0	11	96	4	28
2017	Information technology	69	19	3	0	0	0	9	97	0	35
2017	Policy	67	18	10	3	0	0	2	87	3	160
2017	None of the above	70	12	7	3	0	0	9	90	3	71

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	67	12	9	4	4	1	4	83	8	71
2017	Access to information and privacy	65	6	11	11	0	0	7	76	12	25
2017	Security	62	16	17	0	0	0	5	82	0	40
2017	Legal services	85	0	0	15	0	0	0	85	15	12
2017	Administration and operations	69	16	7	2	2	0	4	88	4	117
2017	Human resources	82	6	3	4	0	0	5	92	4	56
2017	Financial management	61	6	12	9	3	0	9	74	13	32
2017	Information management	46	7	17	7	3	0	18	65	13	28
2017	Information technology	80	11	3	0	0	6	0	97	0	37
2017	Policy	83	10	1	2	2	0	2	94	5	160
2017	None of the above	69	13	5	3	0	3	7	91	3	71

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	59	25	6	5	1	1	2	87	6	71
2017	Access to information and privacy	54	22	9	8	0	0	7	81	9	25
2017	Security	62	14	20	0	0	0	5	79	0	40
2017	Legal services	68	25	0	7	0	0	0	93	7	11
2017	Administration and operations	58	21	13	4	1	2	1	82	5	117
2017	Human resources	53	22	14	9	0	0	2	76	9	56
2017	Financial management	33	38	17	0	3	0	9	78	3	32
2017	Information management	42	28	14	8	3	0	4	73	12	28
2017	Information technology	66	24	5	3	2	0	0	90	5	37
2017	Policy	60	28	6	4	1	0	2	90	4	159
2017	None of the above	60	22	13	0	0	0	4	86	0	71

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	9	45	33	11	2	0	54	14	71
2017	Access to information and privacy	30	43	24	4	0	0	73	4	25
2017	Security	5	24	40	22	9	0	29	32	40
2017	Legal services	7	21	36	28	8	0	28	36	12
2017	Administration and operations	24	25	35	11	5	0	49	16	117
2017	Human resources	7	26	34	24	7	2	34	31	55
2017	Financial management	9	27	34	9	21	0	36	30	32
2017	Information management	8	37	42	7	3	3	46	11	28
2017	Information technology	14	29	34	20	3	0	43	23	37
2017	Policy	3	33	40	17	6	0	36	23	159
2017	None of the above	6	26	47	11	9	1	32	20	71

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	0	23	41	23	13	0	0	36	23	71
2017	Access to information and privacy	0	7	47	33	13	0	0	46	7	25
2017	Security	7	21	55	12	5	0	0	17	28	40
2017	Legal services	8	34	36	23	0	0	0	23	42	12
2017	Administration and operations	3	23	37	26	11	0	1	36	26	117
2017	Human resources	13	23	36	16	11	0	2	27	36	56
2017	Financial management	6	21	36	28	9	0	0	37	27	32
2017	Information management	3	24	47	11	11	4	0	23	28	28
2017	Information technology	3	26	27	22	20	0	3	43	30	36
2017	Policy	8	28	42	19	4	0	0	22	36	160
2017	None of the above	6	21	41	24	9	0	0	32	26	70

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	20	42	27	6	1	2	0	64	8	70
2017	Access to information and privacy	58	31	7	0	4	0	0	89	4	25
2017	Security	25	45	20	4	5	0	0	70	10	39
2017	Legal services	55	29	0	8	8	0	0	84	16	12
2017	Administration and operations	42	38	11	5	3	0	1	81	8	117
2017	Human resources	41	48	5	2	2	2	0	91	3	56
2017	Financial management	18	49	12	3	6	9	3	76	10	32
2017	Information management	33	31	22	7	0	7	0	69	8	28
2017	Information technology	18	59	8	8	2	5	0	81	11	37
2017	Policy	27	58	6	5	2	3	0	87	7	160
2017	None of the above	24	40	19	7	6	4	0	66	13	71

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	25	40	17	11	3	2	2	68	14	71
2017	Access to information and privacy	67	27	3	3	0	0	0	94	3	25
2017	Security	14	36	28	20	3	0	0	50	22	40
2017	Legal services	28	49	7	16	0	0	0	77	16	12
2017	Administration and operations	31	39	14	10	6	0	0	70	16	116
2017	Human resources	22	40	17	14	5	2	0	64	19	55
2017	Financial management	12	30	25	15	15	0	3	43	31	32
2017	Information management	26	32	7	25	7	4	0	60	33	28
2017	Information technology	13	51	23	8	3	3	0	66	11	37
2017	Policy	16	47	18	13	4	1	0	64	18	160
2017	None of the above	20	28	20	19	12	1	0	49	31	71

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	20	80	71
2017	Administration and operations	8	92	116
2017	Information management	20	80	26
2017	Policy	14	86	159
2017	None of the above	19	81	71
2014	Communications or public affairs	15	85	63
2014	Security	14	86	41
2014	Administration and operations	9	91	108
2014	Human resources	12	88	50
2014	Financial management	0	100	21
2014	Information technology	13	87	38
2014	None of the above	10	90	167

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	88	12	16
2017	Administration and operations	90	10	10
2017	Policy	85	15	20
2017	None of the above	86	14	13
2014	Administration and operations	71	29	10
2014	None of the above	95	5	15

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	57	29	14	0	86	0	14
2017	Policy	65	25	5	5	90	5	17
2017	None of the above	63	19	0	18	82	18	11
2014	None of the above	78	22	0	0	100	0	14

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	26	28	22	7	11	4	1	28	72	71
2017	Access to information and privacy	19	23	29	18	8	0	3	19	81	25
2017	Security	31	11	38	2	17	0	0	31	69	40
2017	Legal services	7	22	23	15	7	20	7	10	90	12
2017	Administration and operations	33	26	15	9	11	3	3	35	65	117
2017	Human resources	43	25	18	9	4	2	0	43	57	56
2017	Financial management	38	19	21	9	6	3	3	40	60	31
2017	Information management	32	26	11	10	11	10	0	36	64	28
2017	Information technology	24	28	21	8	14	5	0	25	75	37
2017	Policy	35	25	18	9	6	7	1	38	62	160
2017	None of the above	37	21	26	8	3	3	3	39	61	71

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	24	48
2017	Access to information and privacy	15	18
2017	Security	33	27
2017	Administration and operations	27	74
2017	Human resources	23	31
2017	Financial management	6	18
2017	Information management	38	16
2017	Information technology	20	26
2017	Policy	21	90
2017	None of the above	24	41

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	49	48
2017	Access to information and privacy	57	18
2017	Security	22	27
2017	Administration and operations	26	74
2017	Human resources	36	31
2017	Financial management	50	18
2017	Information management	18	16
2017	Information technology	19	26
2017	Policy	41	90
2017	None of the above	27	41

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	16	48
2017	Access to information and privacy	25	18
2017	Security	21	27
2017	Administration and operations	18	74
2017	Human resources	19	31
2017	Financial management	5	18
2017	Information management	26	16
2017	Information technology	20	26
2017	Policy	24	90
2017	None of the above	14	41

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	51	48
2017	Access to information and privacy	42	18
2017	Security	64	27
2017	Administration and operations	54	74
2017	Human resources	23	31
2017	Financial management	62	18
2017	Information management	37	16
2017	Information technology	62	26
2017	Policy	42	90
2017	None of the above	33	41

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	7	48
2017	Access to information and privacy	0	18
2017	Security	6	27
2017	Administration and operations	3	74
2017	Human resources	7	31
2017	Financial management	0	18
2017	Information management	12	16
2017	Information technology	4	26
2017	Policy	7	90
2017	None of the above	2	41

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	31	48
2017	Access to information and privacy	33	18
2017	Security	21	27
2017	Administration and operations	42	74
2017	Human resources	45	31
2017	Financial management	39	18
2017	Information management	37	16
2017	Information technology	52	26
2017	Policy	45	90
2017	None of the above	45	41

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Communications or public affairs	10	49	23	6	4	9	47
2017	Access to information and privacy	4	61	25	5	0	5	18
2017	Security	7	32	28	14	4	15	27
2017	Administration and operations	7	61	11	10	1	10	73
2017	Human resources	6	65	16	9	0	3	31
2017	Financial management	0	45	22	17	0	16	18
2017	Information management	0	54	32	0	6	8	15
2017	Information technology	7	40	15	24	7	7	26
2017	Policy	8	53	20	5	3	11	87
2017	None of the above	7	60	12	7	5	9	41

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	21	35	16	16	7	2	2	59	25	48
2017	Access to information and privacy	34	15	13	24	10	0	5	51	35	18
2017	Security	17	20	11	18	17	0	16	45	42	27
2017	Administration and operations	25	19	13	12	13	1	16	54	30	75
2017	Human resources	48	22	10	7	3	3	6	78	11	31
2017	Financial management	17	33	16	17	17	0	0	50	34	18
2017	Information management	26	6	31	18	12	0	6	34	33	16
2017	Information technology	16	26	11	15	22	0	11	47	41	26
2017	Policy	12	31	16	17	7	3	14	52	29	91
2017	None of the above	19	19	16	18	14	0	13	44	37	41

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	4	12	15	31	31	4	4	17	67	47
2017	Access to information and privacy	4	19	10	30	33	0	5	24	66	18
2017	Security	7	7	23	18	38	0	7	15	61	27
2017	Administration and operations	10	15	10	24	29	2	10	29	60	75
2017	Human resources	0	3	13	29	39	0	16	4	81	31
2017	Financial management	0	22	17	17	33	0	10	25	56	18
2017	Information management	6	19	13	12	44	0	6	26	60	16
2017	Information technology	3	15	14	14	46	0	7	20	65	26
2017	Policy	2	7	14	26	33	4	13	11	72	91
2017	None of the above	2	12	18	21	37	2	8	15	65	41

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Privy Council Office by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me