2017 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	42	8	10	0	83	10	34
2017	Non-shift worker	35	44	5	12	4	79	16	1473
2014	Shift worker	52	36	6	6	0	88	6	33
2014	Non-shift worker	34	47	5	11	3	81	14	1386
2011	Shift worker	50	33	6	9	2	83	11	50
2011	Non-shift worker	34	47	4	11	4	81	15	1673
2008	Shift worker	34	52	5	9	0	86	9	21
2008	Non-shift worker	42	46	3	7	4	87	10	955

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	36	15	3	0	0	82	3	34
2017	Non-shift worker	72	20	3	3	1	1	93	4	1470
2014	Shift worker	59	29	6	6	0	0	88	6	33
2014	Non-shift worker	71	20	4	3	1	0	92	4	1385
2011	Shift worker	61	30	4	5	0	0	91	5	50
2011	Non-shift worker	70	22	4	2	1	0	93	3	1672
2008	Shift worker	68	9	14	5	5	0	77	9	21
2008	Non-shift worker	73	19	1	3	1	1	94	4	952

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	15	13	22	3	0	63	24	34
2017	Non-shift worker	64	19	5	8	3	0	83	11	1469
2014	Shift worker	57	22	11	6	3	0	79	10	33
2014	Non-shift worker	61	23	6	7	3	0	84	10	1385
2011	Shift worker	40	30	10	14	6	0	69	20	50
2011	Non-shift worker	62	22	5	8	3	0	84	11	1672
2008	Shift worker	57	15	0	18	5	5	75	25	21
2008	Non-shift worker	63	20	3	9	4	0	84	13	954

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	48	34	10	2	3	3	84	5	34
2017	Non-shift worker	43	33	6	11	6	0	76	18	1469
2014	Shift worker	47	41	3	9	0	0	88	9	33
2014	Non-shift worker	42	36	7	10	4	0	78	15	1384
2011	Shift worker	59	35	2	2	2	0	94	4	50
2011	Non-shift worker	44	37	7	9	4	0	80	13	1671

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	35	17	8	0	3	0	75	8	34
2017	Non-shift worker	28	40	12	13	5	0	1	69	19	1471
2014	Shift worker	24	42	18	12	3	0	0	67	15	33
2014	Non-shift worker	33	36	13	13	5	0	1	70	17	1382
2011	Shift worker	21	47	12	4	10	4	2	73	15	50
2011	Non-shift worker	32	39	12	10	5	0	2	73	15	1674
2008	Shift worker	32	29	23	0	15	0	0	61	15	21
2008	Non-shift worker	29	39	14	10	6	1	1	70	16	957

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	42	33	3	0	64	3	34
2017	Non-shift worker	41	39	9	7	3	81	10	1468
2014	Shift worker	31	53	9	6	0	84	6	33
2014	Non-shift worker	42	39	9	6	4	81	10	1386
2011	Shift worker	29	36	12	16	8	65	23	50
2011	Non-shift worker	43	35	10	7	5	78	12	1672
2008	Shift worker	28	34	16	18	4	62	23	21
2008	Non-shift worker	36	39	9	12	4	75	16	956

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	52	10	10	2	77	13	34
2017	Non-shift worker	50	37	6	5	2	87	7	1466
2014	Shift worker	41	38	12	9	0	79	9	33
2014	Non-shift worker	49	36	7	5	3	86	8	1385
2011	Shift worker	29	36	8	14	14	65	27	50
2011	Non-shift worker	49	36	6	5	3	85	8	1673
2008	Shift worker	37	35	9	15	4	72	19	21
2008	Non-shift worker	43	40	8	6	3	83	9	957

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	43	10	0	0	90	0	34
2017	Non-shift worker	52	33	8	5	1	86	6	1465
2014	Shift worker	40	43	11	6	0	83	6	33
2014	Non-shift worker	48	36	8	6	2	84	8	1386

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	66	16	13	5	0	0	82	5	34
2017	Non-shift worker	46	31	9	9	5	0	78	13	1467
2014	Shift worker	41	35	18	0	3	3	78	3	33
2014	Non-shift worker	42	33	10	11	4	1	75	15	1383
2011	Shift worker	39	45	2	6	4	4	87	11	49
2011	Non-shift worker	43	36	8	7	4	1	81	11	1672

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	16	10	5	7	5	28	67	18	34
2017	Non-shift worker	25	20	12	13	12	3	15	55	30	1467
2014	Shift worker	35	16	19	6	3	5	17	65	11	33
2014	Non-shift worker	25	19	12	13	14	3	15	54	32	1384
2011	Shift worker	37	25	6	10	0	2	20	80	12	49
2011	Non-shift worker	28	22	9	11	13	3	14	61	28	1673
2008	Shift worker	43	37	5	0	5	5	6	89	6	21
2008	Non-shift worker	23	18	13	15	16	2	13	48	37	955

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	64	10	4	3	84	7	34
2017	Non-shift worker	35	45	9	7	4	80	11	1467
2014	Shift worker	31	41	22	6	0	72	6	33
2014	Non-shift worker	32	47	10	7	4	79	12	1385
2011	Shift worker	32	38	16	6	7	70	14	49
2011	Non-shift worker	35	42	10	8	5	77	13	1671
2008	Shift worker	38	34	10	14	4	72	18	21
2008	Non-shift worker	36	42	10	9	4	78	12	950

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	49	8	7	3	82	10	34
2017	Non-shift worker	33	37	12	11	7	71	18	1469
2014	Shift worker	34	26	22	15	3	60	18	33
2014	Non-shift worker	31	34	14	13	7	66	20	1384
2011	Shift worker	28	50	13	6	2	79	8	50
2011	Non-shift worker	30	39	12	11	7	70	18	1671

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	49	13	10	5	0	0	73	14	34
2017	Non-shift worker	30	39	14	12	6	0	0	68	18	1465

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	32	11	0	3	0	87	3	34
2017	Non-shift worker	44	38	9	6	3	0	83	8	1466
2014	Shift worker	49	36	8	6	0	0	86	6	33
2014	Non-shift worker	46	38	9	4	2	0	85	6	1385
2011	Shift worker	39	42	14	0	4	2	82	4	50
2011	Non-shift worker	43	40	8	6	2	0	84	8	1671
2008	Shift worker	43	28	9	9	10	0	71	20	21
2008	Non-shift worker	46	38	8	5	3	0	85	7	954

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	40	22	0	3	0	0	75	3	34
2017	Non-shift worker	35	38	11	10	7	0	0	73	17	1469

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	51	13	0	0	87	0	34
2017	Non-shift worker	51	36	8	4	1	87	5	1469
2014	Shift worker	49	41	6	3	0	91	3	33
2014	Non-shift worker	61	27	7	3	2	88	4	1384
2011	Shift worker	40	38	16	5	0	79	5	50
2011	Non-shift worker	56	32	8	3	2	88	4	1674

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	30	10	8	7	0	75	15	34
2017	Non-shift worker	35	38	10	11	5	0	74	16	1469
2014	Shift worker	21	43	18	18	0	0	64	18	33
2014	Non-shift worker	31	41	11	11	6	0	72	17	1385
2011	Shift worker	23	50	16	10	0	2	74	10	50
2011	Non-shift worker	34	41	10	9	5	0	76	14	1672

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	31	13	5	10	72	15	34
2017	Non-shift worker	39	36	11	9	6	75	14	1467
2014	Shift worker	37	30	24	6	3	67	9	33
2014	Non-shift worker	36	35	13	9	6	72	15	1384

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	35	15	5	3	0	0	77	8	34
2017	Non-shift worker	36	38	12	9	4	0	0	75	13	1468
2014	Shift worker	37	36	16	9	3	0	0	73	12	33
2014	Non-shift worker	36	37	13	9	4	0	1	73	13	1383
2011	Shift worker	38	42	18	0	2	0	0	80	2	50
2011	Non-shift worker	39	40	10	6	3	1	0	80	9	1671

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	51	5	5	0	89	5	33
2017	Non-shift worker	41	40	10	7	3	81	10	1463
2014	Shift worker	34	57	6	3	0	91	3	33
2014	Non-shift worker	41	39	11	6	4	80	10	1383
2011	Shift worker	34	48	6	12	0	82	12	49
2011	Non-shift worker	41	41	8	6	3	82	10	1672
2008	Shift worker	52	25	14	9	0	77	9	21
2008	Non-shift worker	42	40	9	7	3	82	9	954

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	37	8	5	2	0	85	8	34
2017	Non-shift worker	26	37	20	11	6	0	64	16	1473
2014	Shift worker	54	34	9	0	3	0	88	3	33
2014	Non-shift worker	29	38	19	9	5	0	67	14	1386
2011	Shift worker	39	53	4	0	2	2	94	2	50
2011	Non-shift worker	30	35	19	9	6	1	65	15	1673
2008	Shift worker	41	39	9	0	11	0	80	11	21
2008	Non-shift worker	21	34	25	13	7	0	55	20	956

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	20	23	25	15	3	8	45	30	34
2017	Non-shift worker	13	27	35	16	7	0	1	23	41	1466
2014	Shift worker	6	28	42	15	10	0	0	24	34	33
2014	Non-shift worker	10	25	41	16	6	0	2	23	36	1383
2011	Shift worker	12	26	22	23	16	0	2	39	38	50
2011	Non-shift worker	11	27	39	14	6	1	2	21	39	1671
2008	Shift worker	10	33	25	23	9	0	0	32	43	21
2008	Non-shift worker	10	28	41	15	4	0	1	20	38	953

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	4	13	13	29	28	3	10	65	20	34
2017	Non-shift worker	8	17	27	27	16	2	4	46	26	1459
2014	Shift worker	9	25	25	24	15	3	0	40	34	33
2014	Non-shift worker	6	15	26	31	15	3	4	49	23	1383
2011	Shift worker	4	18	21	26	17	4	10	50	26	50
2011	Non-shift worker	8	17	29	26	13	2	4	42	27	1667
2008	Shift worker	5	25	25	41	5	0	0	46	29	21
2008	Non-shift worker	7	17	33	28	12	1	2	41	26	951

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	25	27	8	16	4	8	27	42	34
2017	Non-shift worker	17	23	29	19	8	1	2	28	42	1461
2014	Shift worker	12	24	35	14	10	6	0	25	38	33
2014	Non-shift worker	20	24	30	16	7	1	2	24	45	1383
2011	Shift worker	20	22	31	8	12	2	6	21	45	49
2011	Non-shift worker	21	23	30	15	8	1	2	24	46	1671
2008	Shift worker	29	34	23	10	0	5	0	10	66	21
2008	Non-shift worker	16	24	33	17	6	1	1	24	41	950

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	3	18	20	27	25	0	8	56	22	34
2017	Non-shift worker	13	23	36	19	8	1	1	27	36	1460
2014	Shift worker	9	15	34	18	21	0	3	40	25	33
2014	Non-shift worker	10	22	39	21	7	1	2	28	32	1377
2011	Shift worker	8	15	22	33	14	2	6	50	26	50
2011	Non-shift worker	11	23	35	20	8	0	2	29	35	1667
2008	Shift worker	24	5	33	28	9	0	0	38	29	21
2008	Non-shift worker	10	24	38	20	6	0	1	27	34	951

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	15	16	23	23	0	8	49	33	33
2017	Non-shift worker	20	28	26	15	8	1	3	23	50	1465
2014	Shift worker	15	24	28	21	12	0	0	33	39	33
2014	Non-shift worker	15	27	28	17	9	1	3	27	43	1383
2011	Shift worker	10	17	20	19	26	2	6	49	29	50
2011	Non-shift worker	15	25	29	17	8	1	4	27	42	1672
2008	Shift worker	14	15	24	28	20	0	0	47	29	21
2008	Non-shift worker	14	23	31	19	8	1	4	29	39	950

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	15	32	15	16	5	10	36	27	34
2017	Non-shift worker	12	20	31	20	11	3	3	33	34	1460
2014	Shift worker	6	25	46	12	11	0	0	23	30	33
2014	Non-shift worker	9	15	30	26	13	2	5	42	26	1382
2011	Shift worker	10	17	19	14	24	8	8	45	33	50
2011	Non-shift worker	10	19	30	23	11	3	4	37	31	1672
2008	Shift worker	14	18	23	25	14	6	0	41	34	21
2008	Non-shift worker	15	27	28	18	7	2	3	26	44	951

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	8	31	13	23	0	10	40	25	34
2017	Non-shift worker	15	21	34	17	8	2	2	27	38	1463
2014	Shift worker	8	16	37	19	15	6	0	35	26	33
2014	Non-shift worker	15	22	36	17	7	1	3	25	38	1385

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	33	10	5	3	0	81	8	34
2017	Non-shift worker	71	18	5	4	2	0	90	6	1470
2014	Shift worker	68	16	7	9	0	0	84	9	33
2014	Non-shift worker	74	17	4	4	2	0	91	5	1385
2011	Shift worker	55	23	10	8	4	0	77	12	50
2011	Non-shift worker	70	20	4	4	1	0	90	6	1672
2008	Shift worker	77	5	5	9	5	0	81	14	21
2008	Non-shift worker	67	20	4	4	4	1	88	8	956

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	25	10	10	12	3	8	64	25	34
2017	Non-shift worker	32	28	14	9	7	5	5	66	18	1470
2014	Shift worker	32	25	18	13	9	0	3	59	22	33
2014	Non-shift worker	34	29	14	8	8	4	4	68	17	1385

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	35	13	3	10	0	75	12	34
2017	Non-shift worker	47	28	8	10	6	1	76	16	1470
2014	Shift worker	41	34	13	10	3	0	75	13	33
2014	Non-shift worker	48	27	9	8	7	1	75	15	1386

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	30	13	5	7	5	0	74	12	34
2017	Non-shift worker	42	32	10	10	5	1	0	75	14	1466
2014	Shift worker	32	34	12	16	6	0	0	66	22	33
2014	Non-shift worker	38	37	9	9	4	1	1	77	14	1385
2011	Shift worker	30	37	14	12	6	2	0	68	18	50
2011	Non-shift worker	38	37	9	9	4	2	0	77	14	1669
2008	Shift worker	28	33	10	19	5	5	0	64	25	21
2008	Non-shift worker	38	38	8	9	4	2	0	78	14	952

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	33	15	0	13	12	4	66	15	33
2017	Non-shift worker	33	28	12	8	7	11	1	69	17	1471
2014	Shift worker	27	28	22	12	10	3	0	56	22	33
2014	Non-shift worker	36	26	12	9	7	9	2	69	18	1386
2011	Shift worker	33	29	20	4	4	10	0	69	9	50
2011	Non-shift worker	37	28	11	9	7	8	1	71	17	1668
2008	Shift worker	23	29	9	5	19	10	5	61	28	21
2008	Non-shift worker	38	27	10	9	7	9	1	72	17	953

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	17	13	8	15	27	7	46	34	34
2017	Non-shift worker	15	21	16	14	9	20	4	48	31	1471
2014	Shift worker	15	25	21	6	10	23	0	52	20	33
2014	Non-shift worker	15	24	16	14	11	16	3	49	31	1386

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	28	13	5	7	75	12	34
2017	Non-shift worker	51	34	6	6	2	86	8	1469
2014	Shift worker	35	56	3	3	3	91	6	33
2014	Non-shift worker	50	35	6	6	2	85	9	1385

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	34	11	3	10	3	0	76	13	34
2017	Non-shift worker	43	33	11	8	5	0	0	76	13	1471
2014	Shift worker	39	24	27	10	0	0	0	63	10	33
2014	Non-shift worker	41	33	10	9	5	1	1	75	14	1385
2011	Shift worker	34	39	16	5	2	4	0	76	8	50
2011	Non-shift worker	39	36	10	9	6	0	0	75	15	1671
2008	Shift worker	28	49	14	10	0	0	0	77	10	21
2008	Non-shift worker	37	36	10	10	6	0	0	73	17	954

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	24	7	3	3	3	0	87	5	34
2017	Non-shift worker	49	28	10	6	5	2	1	78	11	1472
2014	Shift worker	54	27	9	7	3	0	0	81	10	33
2014	Non-shift worker	49	26	12	6	4	2	1	77	11	1385
2011	Shift worker	46	38	4	2	4	2	4	89	6	49
2011	Non-shift worker	44	31	11	7	5	2	1	77	12	1672
2008	Shift worker	52	18	11	15	4	0	0	70	19	21
2008	Non-shift worker	45	29	9	7	6	3	0	77	14	954

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	33	13	0	3	0	84	3	34
2017	Non-shift worker	47	31	9	9	4	0	79	13	1468
2014	Shift worker	54	21	16	3	6	0	75	9	33
2014	Non-shift worker	45	31	10	9	4	0	76	14	1386
2011	Shift worker	45	28	17	3	4	2	75	8	50
2011	Non-shift worker	42	35	8	9	5	1	78	15	1671
2008	Shift worker	51	24	16	4	5	0	75	9	21
2008	Non-shift worker	41	33	9	10	6	1	75	16	952

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	80	15	0	2	3	0	95	5	34
2017	Non-shift worker	81	12	3	2	1	0	93	3	1467
2014	Shift worker	78	13	3	3	3	0	91	6	33
2014	Non-shift worker	82	12	2	2	1	0	95	3	1386
2011	Shift worker	59	25	6	6	4	0	84	10	50
2011	Non-shift worker	80	13	3	2	1	0	93	4	1670
2008	Shift worker	90	0	0	10	0	0	90	10	21
2008	Non-shift worker	80	10	3	4	2	1	91	6	953

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	27	8	8	3	5	9	79	12	34
2017	Non-shift worker	55	22	7	6	4	2	4	82	11	1467
2014	Shift worker	45	22	24	0	0	6	3	73	0	33
2014	Non-shift worker	50	24	6	6	4	3	6	82	11	1383
2011	Shift worker	42	25	10	13	2	4	4	73	16	50
2011	Non-shift worker	41	29	9	8	5	4	5	77	14	1674

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	20	7	5	3	0	3	84	8	34
2017	Non-shift worker	57	24	8	6	4	1	0	82	10	1470

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	19	8	3	5	3	0	84	8	34
2017	Non-shift worker	59	21	10	5	4	1	0	81	8	1469

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	40	10	3	3	85	5	34
2017	Non-shift worker	51	27	9	7	5	79	12	1469
2014	Shift worker	46	28	16	10	0	74	10	32
2014	Non-shift worker	51	27	9	7	5	78	13	1385

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	30	33	13	7	5	4	8	71	14	429
2014	Non-shift worker	44	26	9	6	2	4	8	80	9	372

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	31	8	0	4	7	87	5	34
2017	Non-shift worker	33	33	13	10	6	5	70	16	1472
2014	Shift worker	33	43	15	6	0	3	79	6	33
2014	Non-shift worker	32	37	13	8	5	6	73	14	1385
2011	Shift worker	33	32	16	6	4	10	71	11	50
2011	Non-shift worker	32	31	14	8	8	6	67	18	1667

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	39	13	0	4	2	82	4	34
2017	Non-shift worker	32	33	15	11	7	2	66	18	1470
2014	Shift worker	33	46	6	6	9	0	80	15	33
2014	Non-shift worker	29	38	16	9	6	2	68	15	1385
2011	Shift worker	24	48	20	2	4	2	73	7	49
2011	Non-shift worker	27	35	15	11	9	3	64	20	1667
2008	Shift worker	28	19	19	10	19	6	50	30	21
2008	Non-shift worker	30	39	15	8	6	2	70	15	956

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	27	23	2	4	7	68	7	34
2017	Non-shift worker	21	33	18	15	9	5	57	24	1472
2014	Shift worker	33	37	9	6	9	6	75	16	33
2014	Non-shift worker	19	36	19	14	7	5	58	22	1385
2011	Shift worker	19	39	20	8	4	10	65	13	50
2011	Non-shift worker	17	38	17	14	8	5	58	23	1672
2008	Shift worker	28	32	5	25	5	5	63	31	21
2008	Non-shift worker	15	43	15	16	7	5	61	24	954

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	25	26	0	7	4	66	7	34
2017	Non-shift worker	27	30	15	13	10	5	60	24	1471
2014	Shift worker	30	36	15	10	3	6	71	13	33
2014	Non-shift worker	24	30	17	14	9	7	57	25	1385
2011	Shift worker	17	36	22	8	8	10	59	17	50
2011	Non-shift worker	20	32	16	13	11	8	57	26	1672
2008	Shift worker	28	9	19	24	20	0	37	44	21
2008	Non-shift worker	19	38	15	14	9	6	60	24	954

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	36	22	0	3	8	73	3	34
2017	Non-shift worker	21	37	16	15	9	2	59	25	1471
2014	Shift worker	30	32	12	17	6	3	64	24	33
2014	Non-shift worker	18	38	15	17	10	3	57	28	1385
2011	Shift worker	21	44	16	10	6	3	67	17	50
2011	Non-shift worker	18	38	13	18	11	2	57	30	1671
2008	Shift worker	19	39	10	13	20	0	57	33	21
2008	Non-shift worker	19	42	12	18	8	1	61	27	954

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	54	5	2	0	3	0	92	3	34
2017	Non-shift worker	30	45	14	7	3	1	0	75	11	1470
2014	Shift worker	38	33	14	3	6	3	3	75	10	33
2014	Non-shift worker	27	43	16	9	2	2	0	72	12	1385
2011	Shift worker	27	51	13	6	4	0	0	78	10	50
2011	Non-shift worker	33	40	13	8	4	2	0	75	12	1671

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	44	16	3	0	5	0	80	3	34
2017	Non-shift worker	42	39	10	2	1	4	0	85	4	1467
2014	Shift worker	34	57	6	0	0	3	0	93	0	33
2014	Non-shift worker	43	36	11	3	1	5	1	84	4	1385
2011	Shift worker	38	39	10	2	4	6	2	83	6	50
2011	Non-shift worker	41	36	12	4	1	6	0	82	5	1669

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	44	10	13	0	0	0	77	13	34
2017	Non-shift worker	44	32	10	7	3	3	1	79	10	1467
2014	Shift worker	29	44	12	3	0	9	3	83	3	33
2014	Non-shift worker	45	34	9	5	4	2	1	82	9	1386
2011	Shift worker	36	30	21	6	2	4	2	70	8	50
2011	Non-shift worker	41	33	9	8	5	4	1	77	13	1666
2008	Shift worker	33	19	14	9	0	25	0	70	12	21
2008	Non-shift worker	34	34	10	10	6	5	1	73	16	955

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	42	10	7	8	8	2	72	16	34
2017	Non-shift worker	29	32	17	11	5	4	1	65	17	1469
2014	Shift worker	19	27	18	25	3	5	3	50	30	33
2014	Non-shift worker	33	32	17	8	4	5	1	69	13	1385
2011	Shift worker	21	28	21	10	6	13	0	57	18	50
2011	Non-shift worker	24	35	16	10	8	5	1	63	20	1667

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	22	13	8	5	17	0	69	16	34
2017	Non-shift worker	17	21	16	15	15	12	5	45	35	1470
2014	Shift worker	19	29	21	6	10	11	3	57	18	33
2014	Non-shift worker	15	19	17	14	15	14	6	43	36	1383
2011	Shift worker	23	31	12	4	4	14	12	73	11	50
2011	Non-shift worker	14	18	17	15	15	15	6	40	38	1667

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	25	8	8	3	9	3	79	12	34
2017	Non-shift worker	60	23	8	5	2	1	1	85	7	1471
2014	Shift worker	40	31	19	8	0	0	3	72	8	33
2014	Non-shift worker	60	25	7	4	2	0	1	86	6	1383

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	25	8	0	4	3	5	87	5	34
2017	Non-shift worker	71	20	3	1	1	3	1	95	2	1472
2014	Shift worker	54	37	6	0	0	0	3	94	0	33
2014	Non-shift worker	72	18	3	1	0	3	2	95	2	1384
2011	Shift worker	48	41	2	4	2	0	4	92	6	50
2011	Non-shift worker	70	18	6	1	0	2	3	92	2	1672
2008	Shift worker	77	14	5	5	0	0	0	90	5	21
2008	Non-shift worker	68	17	5	3	1	2	3	90	4	957

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	25	23	7	2	5	0	66	10	34
2017	Non-shift worker	29	36	13	12	7	3	0	68	19	1468
2014	Shift worker	27	34	21	9	3	6	0	65	13	33
2014	Non-shift worker	27	34	15	14	7	3	1	63	21	1385
2011	Shift worker	28	35	16	2	10	8	2	70	13	50
2011	Non-shift worker	29	35	15	10	7	3	0	66	18	1672
2008	Shift worker	19	32	9	20	9	6	5	57	33	21
2008	Non-shift worker	27	36	15	10	8	3	1	66	18	956

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	21	20	18	28	5	7	0	44	36	34
2017	Non-shift worker	25	27	14	15	14	3	2	55	31	1465
2014	Shift worker	13	30	16	12	25	0	5	45	39	33
2014	Non-shift worker	20	26	14	18	17	3	3	48	37	1386
2011	Shift worker	16	29	18	16	14	6	2	48	32	50
2011	Non-shift worker	18	27	14	17	18	3	3	48	37	1673
2008	Shift worker	25	28	14	13	20	0	0	53	33	21
2008	Non-shift worker	25	33	12	14	14	2	2	59	29	954

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	34	25	2	10	3	0	62	12	34
2017	Non-shift worker	28	37	17	9	5	4	0	68	15	1466

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	40	13	4	0	3	0	82	4	34
2017	Non-shift worker	45	32	12	4	2	4	0	81	6	1471
2014	Shift worker	46	34	15	0	3	3	0	82	3	33
2014	Non-shift worker	48	33	10	2	1	4	1	85	4	1384

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	35	15	0	0	0	85	0	34
2017	Non-shift worker	42	39	10	5	2	2	82	7	1472
2014	Shift worker	36	46	15	0	0	3	85	0	33
2014	Non-shift worker	45	35	10	5	2	3	82	8	1386
2011	Shift worker	42	43	12	2	2	0	85	4	50
2011	Non-shift worker	36	37	14	6	4	3	76	10	1672

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	38	8	0	0	0	92	0	34
2017	Non-shift worker	50	36	7	4	3	0	86	7	1469
2014	Shift worker	42	46	12	0	0	0	88	0	33
2014	Non-shift worker	52	34	8	4	2	0	86	6	1384
2011	Shift worker	48	44	6	2	0	0	92	2	50
2011	Non-shift worker	44	35	10	5	3	1	80	9	1671
2008	Shift worker	43	33	10	14	0	0	76	14	21
2008	Non-shift worker	42	41	8	5	3	0	84	8	954

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	39	15	0	0	0	85	0	33
2017	Non-shift worker	41	31	15	8	5	1	72	13	1469
2014	Shift worker	33	36	21	7	0	3	72	7	33
2014	Non-shift worker	33	35	17	9	5	1	69	14	1383
2011	Shift worker	33	38	12	10	2	6	75	12	50
2011	Non-shift worker	33	32	16	11	7	1	66	18	1672

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	50	8	0	0	0	92	0	33
2017	Non-shift worker	41	33	12	9	4	0	75	13	1470
2014	Shift worker	36	37	17	7	0	3	75	7	33
2014	Non-shift worker	33	39	14	9	4	0	72	13	1384
2011	Shift worker	33	36	21	5	2	2	71	8	49
2011	Non-shift worker	33	35	15	10	6	0	69	16	1670
2008	Shift worker	28	43	19	9	0	0	72	9	21
2008	Non-shift worker	34	41	12	8	5	0	75	13	956

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	36	17	12	0	3	0	70	12	34
2017	Non-shift worker	35	24	17	10	9	4	1	62	20	1468
2014	Shift worker	28	28	15	9	10	11	0	63	21	33
2014	Non-shift worker	27	25	19	15	10	4	1	55	26	1385
2011	Shift worker	28	26	19	12	11	2	2	56	24	50
2011	Non-shift worker	28	25	17	13	12	4	1	56	26	1672
2008	Shift worker	23	14	29	24	9	0	0	37	33	21
2008	Non-shift worker	27	29	15	15	8	5	1	59	24	956

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	43	35	22	34
2017	Non-shift worker	45	23	32	1471
2014	Shift worker	45	12	43	33
2014	Non-shift worker	46	23	32	1386
2011	Shift worker	48	10	42	50
2011	Non-shift worker	46	25	29	1670

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	6	30	6	0	52	6	14
2017	Non-shift worker	8	24	51	3	9	5	659
2014	Shift worker	0	21	53	0	9999	26	15
2014	Non-shift worker	9	19	57	7	9999	9	630
2011	Shift worker	8	31	33	11	9999	17	24
2011	Non-shift worker	10	20	56	6	9999	8	776

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	17	83	1471
2014	Non-shift worker	17	83	1386

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	42	245
2014	Non-shift worker	35	233

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	71	245
2014	Non-shift worker	76	233

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	245
2014	Non-shift worker	6	233

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	245
2014	Non-shift worker	0	233

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	245
2014	Non-shift worker	6	233

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	245

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	245

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	34	246
2014	Non-shift worker	38	232

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	43	246
2014	Non-shift worker	48	232

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	46	246
2014	Non-shift worker	54	232

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	246
2014	Non-shift worker	42	232

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	30	246
2014	Non-shift worker	35	232

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	56	246
2014	Non-shift worker	55	232

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	246
2014	Non-shift worker	33	232

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	246
2014	Non-shift worker	4	232

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	246
2014	Non-shift worker	7	232

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	46	246
2014	Non-shift worker	44	232

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	246
2014	Non-shift worker	27	232

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	246
2014	Non-shift worker	9	232

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	246
2014	Non-shift worker	51	233

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	29	246
2014	Non-shift worker	30	233

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	246
2014	Non-shift worker	10	233

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	246
2014	Non-shift worker	9	233

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	246
2014	Non-shift worker	16	233

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	246
2014	Non-shift worker	4	233

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	246
2014	Non-shift worker	15	233

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	246
2014	Non-shift worker	14	233

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	246
2014	Non-shift worker	26	233

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	235
2014	Non-shift worker	12	223

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	22	235
2014	Non-shift worker	15	223

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	235
2014	Non-shift worker	10	223

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	235
2014	Non-shift worker	7	223

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	235
2014	Non-shift worker	10	223

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	235
2014	Non-shift worker	12	223

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	235
2014	Non-shift worker	17	223

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	235
2014	Non-shift worker	6	223

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	235
2014	Non-shift worker	10	223

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	235
2014	Non-shift worker	31	223

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	235
2014	Non-shift worker	10	223

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	235
2014	Non-shift worker	50	223

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	235

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	56	235
2014	Non-shift worker	55	223

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	235
2014	Non-shift worker	8	223

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	79	21	245

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	15	16	3	4	29	10	63	12	34
2017	Non-shift worker	16	14	16	6	5	31	12	52	19	1470
2014	Shift worker	21	16	17	3	3	27	12	61	11	33
2014	Non-shift worker	18	15	16	6	4	33	8	56	16	1386

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	35	12	4	0	13	0	81	5	34
2017	Non-shift worker	33	30	15	6	3	11	1	71	11	1469
2014	Shift worker	28	31	8	6	3	21	3	77	12	33
2014	Non-shift worker	30	29	18	5	3	13	2	69	10	1385
2011	Shift worker	26	43	13	4	0	12	2	80	4	50
2011	Non-shift worker	29	32	18	6	3	11	0	69	11	1672

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	20	26	10	7	3	25	41	23	34
2017	Non-shift worker	25	41	7	6	3	2	17	80	10	1471
2014	Shift worker	15	44	17	11	0	3	10	67	13	33
2014	Non-shift worker	26	40	8	5	2	1	18	82	8	1385
2011	Shift worker	14	46	8	6	4	4	18	76	13	50
2011	Non-shift worker	25	42	8	5	2	1	16	82	9	1669
2008	Shift worker	30	51	5	5	0	5	5	89	5	21
2008	Non-shift worker	25	39	9	8	3	2	14	76	14	956

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	13	23	0	0	25	32	46	0	34
2017	Non-shift worker	7	16	19	4	3	30	21	48	14	1468
2014	Shift worker	12	19	18	11	3	24	13	49	23	33
2014	Non-shift worker	7	12	19	4	4	32	22	41	17	1385
2011	Shift worker	12	17	17	4	4	28	19	54	15	50
2011	Non-shift worker	7	13	23	5	3	31	18	39	16	1665

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	18	10	3	0	23	20	77	5	34
2017	Non-shift worker	34	24	11	2	1	11	16	80	5	1471
2014	Shift worker	33	25	11	3	3	21	4	77	8	33
2014	Non-shift worker	32	25	9	3	2	11	18	81	6	1385
2011	Shift worker	40	24	8	4	0	12	13	85	5	50
2011	Non-shift worker	32	26	12	3	2	10	15	77	7	1671
2008	Shift worker	38	32	16	5	0	5	5	77	5	21
2008	Non-shift worker	29	28	11	3	3	12	14	78	7	955

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	13	13	0	0	28	20	74	0	34
2017	Non-shift worker	29	25	13	3	2	13	16	76	6	1467
2014	Shift worker	33	25	15	3	0	21	4	77	3	33
2014	Non-shift worker	26	25	12	4	2	12	18	74	8	1385
2011	Shift worker	36	28	6	2	2	12	15	87	5	50
2011	Non-shift worker	26	27	14	4	2	12	15	73	8	1670
2008	Shift worker	28	32	10	14	0	6	10	71	17	21
2008	Non-shift worker	30	25	13	6	4	9	13	71	13	955

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	8	92	1467
2014	Non-shift worker	8	92	1383

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	38	114
2014	Non-shift worker	35	104

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	86	114
2014	Non-shift worker	82	104

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	114

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	114
2014	Non-shift worker	0	104

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	114
2014	Non-shift worker	9	104

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	114
2014	Non-shift worker	17	104

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	21	114
2014	Non-shift worker	11	104

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	114
2014	Non-shift worker	12	104

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	114

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	35	114
2014	Non-shift worker	31	104

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	114
2014	Non-shift worker	27	104

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	114

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	114
2014	Non-shift worker	18	104

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	114

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	18	114
2014	Non-shift worker	15	104

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	114
2014	Non-shift worker	28	104

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	37	113
2014	Non-shift worker	18	104

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	19	113
2014	Non-shift worker	12	104

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	113
2014	Non-shift worker	7	104

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	113
2014	Non-shift worker	7	104

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	113

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	113

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	113
2014	Non-shift worker	11	104

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	113
2014	Non-shift worker	5	104

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	50	113
2014	Non-shift worker	59	104

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	20	108
2014	Non-shift worker	15	101

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	108
2014	Non-shift worker	7	101

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	108
2014	Non-shift worker	11	101

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	108
2014	Non-shift worker	10	101

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	108
2014	Non-shift worker	12	101

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	22	108
2014	Non-shift worker	31	101

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	108
2014	Non-shift worker	14	101

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	41	108
2014	Non-shift worker	47	101

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	67	108
2014	Non-shift worker	79	101

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	108
2014	Non-shift worker	9	101

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	85	15	113

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	12	13	0	4	39	7	67	8	34
2017	Non-shift worker	16	14	17	2	2	39	10	58	9	1471
2014	Shift worker	21	13	20	0	3	37	6	59	6	33
2014	Non-shift worker	15	12	16	3	2	42	9	56	10	1384

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	37	8	4	0	18	0	85	5	34
2017	Non-shift worker	34	30	15	3	2	14	2	77	6	1468
2014	Shift worker	21	25	20	0	3	27	4	66	5	33
2014	Non-shift worker	31	28	16	3	2	18	2	74	6	1384
2011	Shift worker	28	41	12	2	2	14	2	82	5	50
2011	Non-shift worker	35	31	15	3	2	13	0	77	6	1670

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	22	32	11	20	0	2	35	32	34
2017	Non-shift worker	23	25	22	13	15	0	2	49	29	1466

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	49	21	11	2	0	0	66	13	34
2017	Non-shift worker	12	28	29	18	13	0	0	40	31	1466

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	34	12	11	3	0	3	74	14	33
2017	Non-shift worker	13	30	27	16	12	0	1	44	28	1466

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	26	21	12	12	0	0	55	24	34
2017	Non-shift worker	14	26	23	21	15	0	2	40	37	1466

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	51	27	9	3	0	0	10	87	3	34
2017	Non-shift worker	31	29	16	10	7	1	6	64	18	1461

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	26	28	10	0	0	0	62	10	34
2017	Non-shift worker	25	29	23	13	9	0	0	55	22	1462

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	41	10	8	7	0	3	74	15	34
2017	Non-shift worker	27	32	23	11	6	1	1	60	17	1461

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	12	30	13	4	0	0	52	17	34
2017	Non-shift worker	19	30	24	18	9	0	0	49	27	1459

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	24	23	13	7	0	0	57	20	34
2017	Non-shift worker	24	30	22	14	10	0	1	54	24	1461

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	45	24	8	0	0	0	68	8	34
2017	Non-shift worker	32	31	20	10	5	0	1	64	16	1457

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	23	13	2	0	0	0	84	2	34
2017	Non-shift worker	54	22	13	6	4	0	2	77	10	1462

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	90	5	3	0	3	0	0	95	3	34
2017	Non-shift worker	75	10	5	4	3	0	3	88	7	1470

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	70	16	12	2	0	0	0	86	2	34
2017	Non-shift worker	61	25	6	3	2	0	2	88	6	1464

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	72	18	3	4	3	0	0	90	7	34
2017	Non-shift worker	59	20	10	6	5	0	1	80	11	1460

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	78	0	3	0	0	0	20	97	0	34
2017	Non-shift worker	57	12	5	2	1	0	24	90	4	1458

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	71	12	12	0	0	0	5	88	0	34
2017	Non-shift worker	69	17	6	1	1	0	6	92	2	1457

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	18	14	3	12	0	5	70	15	33
2017	Non-shift worker	72	12	5	3	3	0	4	88	6	1465

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	60	18	17	3	0	0	3	80	3	34
2017	Non-shift worker	53	26	12	4	2	0	2	81	7	1459

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	37	45	2	0	0	0	53	2	34
2017	Non-shift worker	9	29	39	16	6	0	0	38	23	1470

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	0	15	51	19	16	0	0	34	15	34
2017	Non-shift worker	10	21	41	19	9	0	0	28	30	1462

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	60	11	3	3	3	0	84	5	34
2017	Non-shift worker	31	43	12	7	4	3	0	76	11	1471

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	37	8	10	4	3	0	77	15	34
2017	Non-shift worker	21	39	16	15	7	1	0	61	22	1466

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	14	86	1471
2014	Non-shift worker	14	86	1386

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	75	25	206
2014	Non-shift worker	80	20	190

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	52	29	8	7	3	0	2	82	10	156
2014	Non-shift worker	54	30	6	6	4	0	1	84	9	151

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	37	7	21	16	2	0	18	82	34
2017	Non-shift worker	28	23	24	12	10	3	1	29	71	1472

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	27	26
2017	Non-shift worker	24	998

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	55	26
2017	Non-shift worker	38	998

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	26
2017	Non-shift worker	18	998

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	13	26
2017	Non-shift worker	41	998

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	7	26
2017	Non-shift worker	7	998

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	37	26
2017	Non-shift worker	44	998

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	7	57	12	0	7	16	25
2017	Non-shift worker	4	47	20	11	5	12	974

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	28	15	5	10	0	3	68	16	26
2017	Non-shift worker	14	28	15	16	17	2	8	47	37	1000

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	6	10	27	34	0	14	18	71	26
2017	Non-shift worker	2	9	10	18	50	3	7	13	77	1002

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 99. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me