2017 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 66 0 7 6 0 0 86 14 13
2017 Language of service - Both English and French 39 40 7 13 1 0 0 79 14 108
2014 Language of service - Both English and French 28 56 5 10 2 0 0 84 12 102
2011 Language of service - English only 38 62 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 37 46 5 10 2 0 0 83 11 155
2008 Language of service - English only 32 32 11 14 11 0 0 65 25 16
2008 Language of service - Both English and French 45 42 3 6 3 0 0 87 9 93

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 0 7 14 0 0 0 79 14 13
2017 Language of service - Both English and French 59 29 7 3 1 1 0 89 4 107
2014 Language of service - Both English and French 57 29 3 8 2 1 1 87 10 102
2011 Language of service - English only 72 19 0 9 0 0 0 91 9 10
2011 Language of service - Both English and French 66 25 3 3 2 1 0 92 5 155
2008 Language of service - English only 75 6 0 0 8 11 0 91 9 16
2008 Language of service - Both English and French 66 26 2 1 4 0 0 92 5 92

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 7 0 15 0 0 0 85 15 13
2017 Language of service - Both English and French 54 22 11 8 5 0 0 76 13 107
2014 Language of service - Both English and French 51 28 6 11 4 0 0 79 15 102
2011 Language of service - English only 81 10 9 0 0 0 0 91 0 10
2011 Language of service - Both English and French 53 27 8 6 5 0 1 81 12 155
2008 Language of service - English only 66 21 0 0 8 5 0 92 8 16
2008 Language of service - Both English and French 53 22 3 14 7 1 0 75 21 93

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 22 0 0 20 0 0 80 20 13
2017 Language of service - Both English and French 48 28 11 7 6 0 0 76 13 108
2014 Language of service - Both English and French 37 45 3 10 5 0 0 82 15 101
2011 Language of service - English only 35 56 0 10 0 0 0 90 10 10
2011 Language of service - Both English and French 47 35 4 10 4 0 0 82 14 155

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 55 0 6 14 0 0 80 20 13
2017 Language of service - Both English and French 32 38 13 11 4 0 0 71 16 108
2014 Language of service - Both English and French 29 40 11 16 3 0 1 70 19 101
2011 Language of service - English only 49 33 0 0 9 0 9 90 10 10
2011 Language of service - Both English and French 38 35 15 7 4 0 1 73 12 155
2008 Language of service - English only 38 19 13 13 17 0 0 57 30 16
2008 Language of service - Both English and French 41 32 11 8 7 0 1 74 15 93

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 43 11 7 0 0 0 81 7 13
2017 Language of service - Both English and French 34 42 14 11 0 0 0 76 11 108
2014 Language of service - Both English and French 41 35 11 7 5 0 1 77 13 102
2011 Language of service - English only 39 42 0 10 9 0 0 81 19 10
2011 Language of service - Both English and French 46 28 14 5 6 0 0 74 12 155
2008 Language of service - English only 36 19 12 17 15 0 0 56 32 16
2008 Language of service - Both English and French 40 39 11 7 2 0 0 79 10 93

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 47 0 7 0 0 0 93 7 13
2017 Language of service - Both English and French 37 44 11 6 2 0 0 81 8 108
2014 Language of service - Both English and French 46 36 6 8 4 0 0 82 12 102
2011 Language of service - English only 39 33 19 0 9 0 0 72 9 10
2011 Language of service - Both English and French 51 31 6 6 7 0 0 82 13 155
2008 Language of service - English only 37 30 12 0 21 0 0 67 21 16
2008 Language of service - Both English and French 54 31 9 6 0 0 0 85 6 93

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 14 15 14 0 0 0 71 14 13
2017 Language of service - Both English and French 47 31 13 8 1 0 0 78 9 108
2014 Language of service - Both English and French 40 38 13 5 5 0 0 77 10 102

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 35 0 14 6 0 0 79 21 13
2017 Language of service - Both English and French 52 30 9 5 3 1 0 83 8 108
2014 Language of service - Both English and French 39 29 11 17 3 0 1 69 20 102
2011 Language of service - English only 37 44 9 0 9 0 0 82 9 10
2011 Language of service - Both English and French 51 29 9 5 3 0 2 82 9 154

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 18 8 7 27 0 19 48 43 13
2017 Language of service - Both English and French 32 16 11 9 12 3 17 59 26 108
2014 Language of service - Both English and French 26 22 14 11 18 6 3 53 32 101
2011 Language of service - English only 43 10 38 0 0 0 9 58 0 10
2011 Language of service - Both English and French 32 20 8 12 13 2 13 62 29 154
2008 Language of service - English only 39 12 5 14 23 5 0 55 40 16
2008 Language of service - Both English and French 36 20 8 6 17 2 11 65 26 93

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 48 11 7 0 0 0 81 7 13
2017 Language of service - Both English and French 36 41 15 8 0 0 0 77 8 107
2014 Language of service - Both English and French 27 48 10 8 8 0 0 75 16 102
2011 Language of service - English only 41 41 19 0 0 0 0 81 0 10
2011 Language of service - Both English and French 38 40 13 3 6 0 0 78 9 154
2008 Language of service - English only 32 16 26 6 19 0 0 48 25 16
2008 Language of service - Both English and French 42 41 11 6 0 0 0 83 6 93

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 62 6 0 7 0 0 86 7 13
2017 Language of service - Both English and French 38 37 14 6 4 0 0 76 11 107
2014 Language of service - Both English and French 26 31 19 13 11 0 0 57 24 102
2011 Language of service - English only 73 8 19 0 0 0 0 81 0 10
2011 Language of service - Both English and French 37 36 12 6 8 0 1 73 14 155

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 54 7 0 7 0 0 86 7 13
2017 Language of service - Both English and French 32 36 20 6 6 0 0 68 12 107

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 36 0 0 7 0 0 93 7 13
2017 Language of service - Both English and French 40 41 9 6 4 1 0 82 9 107
2014 Language of service - Both English and French 44 39 10 5 1 1 0 84 6 102
2011 Language of service - English only 46 54 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 47 39 8 4 1 0 0 86 6 155
2008 Language of service - English only 44 25 12 0 19 0 0 69 19 16
2008 Language of service - Both English and French 42 37 12 7 1 1 0 79 8 93

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 47 14 0 7 0 0 79 7 13
2017 Language of service - Both English and French 36 34 16 8 5 0 0 70 14 107

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 39 6 7 0 0 0 86 7 13
2017 Language of service - Both English and French 51 41 5 4 0 0 0 92 4 108
2014 Language of service - Both English and French 57 30 10 2 1 0 0 87 3 102
2011 Language of service - English only 66 34 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 58 30 7 3 2 0 0 88 5 155

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 36 6 7 14 0 0 73 21 13
2017 Language of service - Both English and French 41 33 15 8 3 0 0 74 11 108
2014 Language of service - Both English and French 28 40 11 9 11 0 0 69 20 102
2011 Language of service - English only 49 33 9 9 0 0 0 82 9 10
2011 Language of service - Both English and French 36 38 12 8 6 0 1 75 14 155

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 14 13 22 0 0 0 65 22 13
2017 Language of service - Both English and French 45 34 13 3 4 0 0 80 7 108
2014 Language of service - Both English and French 31 33 18 9 9 0 0 64 18 102

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 29 14 7 0 0 0 79 7 13
2017 Language of service - Both English and French 43 38 10 7 2 0 0 81 9 108
2014 Language of service - Both English and French 33 37 14 12 3 1 0 70 15 102
2011 Language of service - English only 57 25 9 0 9 0 0 82 9 10
2011 Language of service - Both English and French 47 37 8 5 1 1 1 86 6 155

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 39 15 0 0 0 0 85 0 12
2017 Language of service - Both English and French 43 40 11 6 0 0 0 84 6 108
2014 Language of service - Both English and French 34 36 13 11 4 0 0 71 16 102
2011 Language of service - English only 39 51 10 0 0 0 0 90 0 10
2011 Language of service - Both English and French 45 39 7 6 3 0 0 84 9 154
2008 Language of service - English only 44 22 14 12 8 0 0 66 19 16
2008 Language of service - Both English and French 49 38 13 0 0 0 0 87 0 93

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 14 35 7 0 0 0 59 7 13
2017 Language of service - Both English and French 34 36 20 6 3 0 1 70 9 108
2014 Language of service - Both English and French 35 42 15 5 1 0 2 79 6 102
2011 Language of service - English only 38 34 27 0 0 0 0 73 0 10
2011 Language of service - Both English and French 41 29 16 7 6 0 1 71 14 155
2008 Language of service - English only 47 35 18 0 0 0 0 82 0 16
2008 Language of service - Both English and French 20 40 23 10 5 0 0 61 16 93

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 28 29 29 0 0 0 29 42 13
2017 Language of service - Both English and French 7 28 37 13 11 1 2 25 36 107
2014 Language of service - Both English and French 13 25 35 16 6 0 4 24 40 102
2011 Language of service - English only 9 20 28 16 11 15 0 32 35 10
2011 Language of service - Both English and French 14 28 35 14 5 1 5 20 43 155
2008 Language of service - English only 5 12 56 26 0 0 0 26 18 16
2008 Language of service - Both English and French 12 38 29 11 8 1 2 19 51 92

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 14 7 25 32 7 7 67 25 13
2017 Language of service - Both English and French 5 14 23 27 22 3 6 53 21 107
2014 Language of service - Both English and French 13 15 28 20 13 5 7 37 32 102
2011 Language of service - English only 19 0 19 25 22 15 0 56 22 10
2011 Language of service - Both English and French 10 20 30 22 11 2 5 36 32 154
2008 Language of service - English only 11 8 30 37 14 0 0 51 18 16
2008 Language of service - Both English and French 4 16 37 20 12 2 8 36 23 92

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 21 14 14 11 11 8 31 51 13
2017 Language of service - Both English and French 11 27 35 16 4 3 5 21 41 107
2014 Language of service - Both English and French 18 29 28 14 4 2 5 19 51 102
2011 Language of service - English only 17 10 39 19 0 15 0 22 32 10
2011 Language of service - Both English and French 28 18 31 9 6 3 3 17 50 155
2008 Language of service - English only 12 39 22 20 8 0 0 28 50 16
2008 Language of service - Both English and French 17 25 35 12 4 2 5 17 45 92

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 20 14 22 23 0 8 48 37 13
2017 Language of service - Both English and French 9 21 31 23 13 1 2 36 32 107
2014 Language of service - Both English and French 15 25 30 18 9 0 3 28 41 102
2011 Language of service - English only 0 8 45 36 11 0 0 47 8 10
2011 Language of service - Both English and French 11 23 38 14 10 1 3 25 36 153
2008 Language of service - English only 12 6 19 58 5 0 0 63 18 16
2008 Language of service - Both English and French 10 18 42 18 6 0 6 26 29 91

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 28 22 18 11 0 8 32 45 13
2017 Language of service - Both English and French 21 23 29 12 9 0 5 22 47 106
2014 Language of service - Both English and French 19 27 25 20 5 0 4 26 48 102
2011 Language of service - English only 0 26 32 26 15 0 0 41 26 10
2011 Language of service - Both English and French 15 25 32 13 11 1 3 25 42 154
2008 Language of service - English only 12 24 24 13 15 0 11 32 41 16
2008 Language of service - Both English and French 14 27 29 17 7 0 6 25 44 92

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 28 21 6 23 0 8 32 46 13
2017 Language of service - Both English and French 13 21 27 20 9 3 6 32 38 108
2014 Language of service - Both English and French 15 16 29 29 6 0 6 37 32 102
2011 Language of service - English only 19 0 29 26 15 0 11 46 21 10
2011 Language of service - Both English and French 16 19 28 21 11 2 5 33 37 155
2008 Language of service - English only 5 18 25 25 22 0 5 49 25 16
2008 Language of service - Both English and French 11 27 30 16 7 1 8 25 41 92

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 15 23 7 24 15 0 37 36 12
2017 Language of service - Both English and French 13 17 34 19 8 4 4 30 33 108
2014 Language of service - Both English and French 13 21 34 16 5 3 9 23 38 102
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 21 0 0 0 0 0 100 0 13
2017 Language of service - Both English and French 60 25 5 7 3 0 0 85 10 107
2014 Language of service - Both English and French 67 20 6 6 1 0 0 87 7 102
2011 Language of service - English only 61 20 10 9 0 0 0 81 9 10
2011 Language of service - Both English and French 64 26 4 5 2 0 0 89 7 155
2008 Language of service - English only 63 26 0 0 0 0 11 100 0 16
2008 Language of service - Both English and French 71 17 3 4 3 0 1 90 7 92

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 21 14 0 0 0 8 85 0 13
2017 Language of service - Both English and French 28 35 13 5 8 8 3 70 15 107
2014 Language of service - Both English and French 28 24 18 12 12 4 2 56 25 102

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 35 0 7 0 0 0 93 7 13
2017 Language of service - Both English and French 50 25 10 9 5 0 0 76 14 108
2014 Language of service - Both English and French 42 26 11 8 13 0 0 68 21 102

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 21 6 7 7 0 0 79 14 13
2017 Language of service - Both English and French 42 33 12 6 6 1 0 76 13 108
2014 Language of service - Both English and French 26 33 19 13 7 1 1 60 20 102
2011 Language of service - English only 53 21 17 0 9 0 0 74 9 10
2011 Language of service - Both English and French 36 37 11 11 5 0 0 73 16 155
2008 Language of service - English only 35 22 12 14 12 5 0 60 27 16
2008 Language of service - Both English and French 29 43 11 12 4 1 0 73 16 93

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 35 6 0 14 19 0 75 17 13
2017 Language of service - Both English and French 33 26 19 8 5 8 0 64 15 107
2014 Language of service - Both English and French 31 28 11 9 12 5 4 65 23 102
2011 Language of service - English only 64 18 9 0 9 0 0 82 9 10
2011 Language of service - Both English and French 34 27 11 8 12 7 1 67 21 154
2008 Language of service - English only 18 19 21 0 31 12 0 42 35 16
2008 Language of service - Both English and French 36 27 13 12 7 4 0 66 20 93

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 36 13 7 0 7 0 78 8 13
2017 Language of service - Both English and French 15 22 21 14 10 14 4 45 30 108
2014 Language of service - Both English and French 15 22 21 16 15 10 1 41 35 102

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 21 7 6 0 0 0 86 6 13
2017 Language of service - Both English and French 50 31 10 6 3 0 0 81 9 108
2014 Language of service - Both English and French 38 40 10 8 4 0 0 78 12 102
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 21 7 7 0 0 0 86 7 13
2017 Language of service - Both English and French 44 29 16 5 3 2 0 75 9 108
2014 Language of service - Both English and French 44 29 8 12 3 0 3 75 16 102
2011 Language of service - English only 46 17 38 0 0 0 0 62 0 10
2011 Language of service - Both English and French 42 40 7 5 6 0 0 82 11 155
2008 Language of service - English only 18 47 5 11 18 0 0 66 29 16
2008 Language of service - Both English and French 46 30 8 12 2 0 1 77 14 91

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 21 7 7 0 0 0 86 7 13
2017 Language of service - Both English and French 48 30 9 5 5 1 2 81 10 108
2014 Language of service - Both English and French 43 33 10 9 3 2 1 78 12 102
2011 Language of service - English only 54 27 19 0 0 0 0 81 0 10
2011 Language of service - Both English and French 48 25 12 6 7 2 1 75 13 154
2008 Language of service - English only 18 27 18 19 12 5 0 48 33 16
2008 Language of service - Both English and French 48 29 9 12 1 0 1 78 13 91

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 28 7 7 0 0 0 86 7 13
2017 Language of service - Both English and French 49 31 6 8 4 0 1 81 13 108
2014 Language of service - Both English and French 44 32 10 9 5 0 0 76 14 102
2011 Language of service - English only 54 37 9 0 0 0 0 91 0 10
2011 Language of service - Both English and French 40 37 7 8 8 1 0 78 15 155
2008 Language of service - English only 13 44 14 7 22 0 0 57 29 16
2008 Language of service - Both English and French 50 28 9 11 1 1 0 79 12 91

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 21 7 0 0 0 0 93 0 13
2017 Language of service - Both English and French 79 19 0 0 2 0 0 98 2 108
2014 Language of service - Both English and French 77 22 1 1 0 0 0 98 1 102
2011 Language of service - English only 72 28 0 0 0 0 0 100 0 10
2011 Language of service - Both English and French 78 16 2 4 0 0 0 94 4 155
2008 Language of service - English only 75 14 0 0 0 0 11 100 0 16
2008 Language of service - Both English and French 82 10 1 8 0 0 0 91 8 93

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 14 7 6 0 0 8 86 7 13
2017 Language of service - Both English and French 56 17 9 7 4 0 6 78 13 107
2014 Language of service - Both English and French 46 23 8 9 7 0 6 74 17 102
2011 Language of service - English only 39 43 18 0 0 0 0 82 0 10
2011 Language of service - Both English and French 47 28 7 8 5 1 5 79 13 155

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 28 0 0 0 0 0 100 0 13
2017 Language of service - Both English and French 60 21 8 6 4 0 0 81 11 108

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 40 14 0 0 0 0 86 0 13
2017 Language of service - Both English and French 61 20 6 5 6 1 0 82 12 108

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 47 7 7 0 0 0 86 7 13
2017 Language of service - Both English and French 58 27 3 7 4 0 0 85 12 108
2014 Language of service - Both English and French 46 31 12 6 4 0 0 78 10 102
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 41 14 11 7 4 0 66 19 27
2014 Language of service - Both English and French 41 33 7 0 0 19 0 92 0 15

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 27 15 6 0 0 0 79 6 13
2017 Language of service - Both English and French 31 34 13 8 8 6 0 69 17 107
2014 Language of service - Both English and French 26 35 18 6 6 10 0 67 13 102
2011 Language of service - English only 49 33 9 0 9 0 0 82 9 10
2011 Language of service - Both English and French 28 32 10 7 13 10 0 67 22 155

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 32 29 0 0 0 0 71 0 13
2017 Language of service - Both English and French 31 36 16 8 7 1 1 68 15 108
2014 Language of service - Both English and French 25 37 21 4 9 4 0 65 14 102
2011 Language of service - English only 49 18 24 0 9 0 0 67 9 10
2011 Language of service - Both English and French 24 36 20 9 9 3 0 62 18 155
2008 Language of service - English only 13 37 8 25 17 0 0 50 42 16
2008 Language of service - Both English and French 30 31 23 8 4 4 0 63 13 93

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 39 29 6 0 0 0 65 6 13
2017 Language of service - Both English and French 22 35 21 12 7 4 0 59 20 108
2014 Language of service - Both English and French 13 36 30 7 9 5 0 52 17 102
2011 Language of service - English only 19 62 9 0 9 0 0 82 9 10
2011 Language of service - Both English and French 19 37 24 10 6 4 0 58 17 155
2008 Language of service - English only 7 32 12 14 22 13 0 44 42 16
2008 Language of service - Both English and French 15 38 19 18 5 5 0 56 24 92

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 33 22 0 13 0 0 65 13 13
2017 Language of service - Both English and French 26 31 17 7 12 6 0 61 21 108
2014 Language of service - Both English and French 18 27 24 16 7 8 0 49 25 102
2011 Language of service - English only 29 51 0 0 9 11 0 90 10 10
2011 Language of service - Both English and French 23 29 16 13 12 8 0 56 27 155
2008 Language of service - English only 6 20 24 18 19 13 0 30 42 16
2008 Language of service - Both English and French 18 39 14 11 10 8 0 62 23 92

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 40 29 0 0 0 0 71 0 13
2017 Language of service - Both English and French 23 37 21 12 7 1 0 60 19 108
2014 Language of service - Both English and French 17 34 20 16 11 2 0 53 27 102
2011 Language of service - English only 38 36 17 0 9 0 0 74 9 10
2011 Language of service - Both English and French 21 36 11 18 12 1 0 58 31 155
2008 Language of service - English only 7 43 20 12 19 0 0 49 31 16
2008 Language of service - Both English and French 26 41 19 8 6 0 0 67 14 92
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 40 29 6 0 0 0 65 6 13
2017 Language of service - Both English and French 33 44 14 4 2 3 0 79 7 108
2014 Language of service - Both English and French 25 40 22 5 6 3 0 67 11 102
2011 Language of service - English only 59 32 0 0 9 0 0 91 9 10
2011 Language of service - Both English and French 33 39 14 9 4 2 0 73 13 155

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 43 25 0 0 0 0 75 0 13
2017 Language of service - Both English and French 35 43 12 4 2 4 0 82 6 108
2014 Language of service - Both English and French 31 42 16 3 1 6 1 78 4 102
2011 Language of service - English only 82 0 9 0 9 0 0 82 9 10
2011 Language of service - Both English and French 38 36 12 4 1 8 1 81 6 155

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 29 14 6 0 0 0 80 6 13
2017 Language of service - Both English and French 37 35 11 9 3 2 3 76 13 108
2014 Language of service - Both English and French 36 41 8 8 3 2 2 80 12 102
2011 Language of service - English only 64 10 17 0 0 9 0 81 0 10
2011 Language of service - Both English and French 43 31 11 5 6 4 1 78 11 154
2008 Language of service - English only 31 34 0 13 11 12 0 73 27 16
2008 Language of service - Both English and French 41 31 12 6 4 4 1 76 11 93

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 47 14 6 0 0 0 79 6 13
2017 Language of service - Both English and French 29 34 18 5 6 6 1 68 12 107
2014 Language of service - Both English and French 24 29 27 11 4 2 2 56 16 102
2011 Language of service - English only 48 43 9 0 0 0 0 91 0 10
2011 Language of service - Both English and French 22 33 20 8 10 6 1 59 20 155

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 21 22 14 13 0 0 51 27 13
2017 Language of service - Both English and French 16 22 15 11 12 19 5 50 30 108
2014 Language of service - Both English and French 11 17 22 17 16 11 5 33 40 102
2011 Language of service - English only 29 18 15 9 9 19 0 59 23 10
2011 Language of service - Both English and French 18 21 16 10 16 12 6 48 32 155

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 20 6 0 0 0 0 94 0 13
2017 Language of service - Both English and French 49 25 10 6 4 3 3 79 10 108
2014 Language of service - Both English and French 58 24 9 5 2 0 2 84 7 101

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 13 0 6 0 0 0 94 6 13
2017 Language of service - Both English and French 64 25 5 1 1 2 2 93 2 108
2014 Language of service - Both English and French 65 27 4 1 1 0 2 94 2 101
2011 Language of service - English only 72 9 19 0 0 0 0 81 0 10
2011 Language of service - Both English and French 71 19 5 3 0 1 1 92 3 155
2008 Language of service - English only 63 7 12 0 8 5 5 78 9 16
2008 Language of service - Both English and French 67 19 6 1 0 5 3 93 1 93

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 28 11 7 13 0 0 69 20 13
2017 Language of service - Both English and French 32 35 17 6 5 3 1 70 12 108
2014 Language of service - Both English and French 26 32 14 15 9 2 2 60 25 101
2011 Language of service - English only 47 24 20 0 9 0 0 71 9 10
2011 Language of service - Both English and French 34 32 17 8 6 2 1 68 14 155
2008 Language of service - English only 5 19 11 30 29 5 0 26 63 16
2008 Language of service - Both English and French 35 31 19 8 3 1 3 69 11 93

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 21 6 40 6 0 0 48 46 13
2017 Language of service - Both English and French 26 28 11 15 11 7 2 59 29 108
2014 Language of service - Both English and French 21 23 13 16 23 0 3 46 41 102
2011 Language of service - English only 36 0 15 21 19 9 0 40 44 10
2011 Language of service - Both English and French 19 26 16 19 16 3 2 46 37 155
2008 Language of service - English only 7 17 21 25 31 0 0 24 55 16
2008 Language of service - Both English and French 19 34 18 12 15 2 0 54 28 93

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 27 15 8 15 0 8 59 24 12
2017 Language of service - Both English and French 32 36 16 3 6 7 0 73 9 108

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 21 14 0 0 7 0 85 0 13
2017 Language of service - Both English and French 48 30 11 4 4 4 0 80 8 108
2014 Language of service - Both English and French 42 31 13 4 2 6 2 79 6 102

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 21 21 6 0 0 0 73 6 13
2017 Language of service - Both English and French 49 39 8 1 3 0 0 88 3 108
2014 Language of service - Both English and French 41 35 12 5 4 2 1 78 9 102
2011 Language of service - English only 59 23 18 0 0 0 0 82 0 10
2011 Language of service - Both English and French 38 38 10 4 7 3 0 79 11 155

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 29 14 0 0 0 0 86 0 13
2017 Language of service - Both English and French 53 31 10 3 3 0 0 84 6 108
2014 Language of service - Both English and French 41 33 16 6 2 0 1 76 8 102
2011 Language of service - English only 64 27 9 0 0 0 0 91 0 10
2011 Language of service - Both English and French 41 39 11 4 4 1 0 81 8 155
2008 Language of service - English only 24 39 13 13 12 0 0 62 25 16
2008 Language of service - Both English and French 44 39 10 5 1 1 0 84 6 92

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 14 28 6 0 0 0 66 6 13
2017 Language of service - Both English and French 47 26 19 3 6 0 0 73 9 107
2014 Language of service - Both English and French 27 34 17 11 9 2 1 63 20 102
2011 Language of service - English only 53 17 10 0 9 11 0 79 10 10
2011 Language of service - Both English and French 35 27 15 13 9 2 0 63 22 155

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 32 14 14 0 0 0 72 14 13
2017 Language of service - Both English and French 47 30 13 5 5 0 0 77 11 107
2014 Language of service - Both English and French 28 38 16 11 6 0 1 67 17 102
2011 Language of service - Both English and French 33 32 14 12 8 1 1 66 20 153
2008 Language of service - English only 21 44 18 12 5 0 0 65 18 16
2008 Language of service - Both English and French 40 32 24 3 1 0 0 72 4 93

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 20 28 19 0 0 0 53 19 13
2017 Language of service - Both English and French 35 25 19 7 9 5 0 64 17 108
2014 Language of service - Both English and French 21 21 20 14 13 9 2 47 31 102
2011 Language of service - English only 43 9 28 0 9 11 0 59 10 10
2011 Language of service - Both English and French 28 29 13 11 16 2 1 59 28 155
2008 Language of service - English only 21 12 28 12 28 0 0 32 39 16
2008 Language of service - Both English and French 33 35 14 12 2 4 0 71 14 93
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 53 35 11 13
2017 Language of service - Both English and French 33 33 34 108
2014 Language of service - Both English and French 42 25 33 102
2011 Language of service - English only 0 55 45 10
2011 Language of service - Both English and French 44 27 29 155

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 6 25 36 5 23 6 34
2014 Language of service - Both English and French 17 12 52 7 9999 12 42
2011 Language of service - Both English and French 4 28 56 4 9999 7 68
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 0 100 13
2017 Language of service - Both English and French 16 84 108
2014 Language of service - Both English and French 20 80 102

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 61 18
2014 Language of service - Both English and French 47 20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 56 18
2014 Language of service - Both English and French 70 20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 20

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 65 18
2014 Language of service - Both English and French 25 20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 39 18
2014 Language of service - Both English and French 41 20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 45 18
2014 Language of service - Both English and French 66 20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 34 18
2014 Language of service - Both English and French 41 20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 28 18
2014 Language of service - Both English and French 36 20

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 57 18
2014 Language of service - Both English and French 63 20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 44 18
2014 Language of service - Both English and French 34 20

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 18

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 45 18
2014 Language of service - Both English and French 61 20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 18

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 44 18
2014 Language of service - Both English and French 71 20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 38 18
2014 Language of service - Both English and French 40 20

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 18

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 34 18

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 28 18

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 28 18

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 49 18
2014 Language of service - Both English and French 50 17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 61 18
2014 Language of service - Both English and French 44 17

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 94 6 18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 7 22 6 0 25 14 53 11 13
2017 Language of service - Both English and French 21 12 12 1 9 31 13 60 18 108
2014 Language of service - Both English and French 15 20 17 10 2 27 9 55 19 102

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 21 21 0 0 6 0 78 0 13
2017 Language of service - Both English and French 33 33 11 5 5 12 0 76 12 108
2014 Language of service - Both English and French 25 34 18 6 3 12 1 68 10 102
2011 Language of service - English only 39 20 33 9 0 0 0 58 9 10
2011 Language of service - Both English and French 30 35 13 10 4 8 0 70 15 155
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 47 7 15 0 0 0 78 15 13
2017 Language of service - Both English and French 28 40 6 4 3 5 15 85 8 108
2014 Language of service - Both English and French 23 55 9 3 2 2 7 85 5 102
2011 Language of service - English only 38 34 28 0 0 0 0 72 0 10
2011 Language of service - Both English and French 27 48 6 6 1 3 10 86 8 154
2008 Language of service - English only 44 24 5 13 0 8 6 79 15 16
2008 Language of service - Both English and French 30 53 3 1 1 1 10 94 2 93

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 21 15 7 6 32 6 53 22 13
2017 Language of service - Both English and French 11 20 19 4 4 26 18 54 13 106
2014 Language of service - Both English and French 11 18 23 7 6 23 12 45 19 102
2011 Language of service - English only 18 11 25 0 9 16 20 46 14 10
2011 Language of service - Both English and French 11 19 20 8 5 24 13 47 22 153

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 20 15 21 0 7 6 58 24 13
2017 Language of service - Both English and French 36 35 7 2 2 6 12 87 4 108
2014 Language of service - Both English and French 36 31 12 5 1 8 7 79 7 102
2011 Language of service - English only 53 28 19 0 0 0 0 81 0 10
2011 Language of service - Both English and French 37 32 7 5 3 8 8 82 9 154
2008 Language of service - English only 31 31 13 0 5 13 6 77 7 16
2008 Language of service - Both English and French 44 25 10 2 1 9 9 85 4 93

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 14 30 14 6 0 6 47 21 13
2017 Language of service - Both English and French 33 32 13 0 4 6 12 79 5 108
2014 Language of service - Both English and French 32 33 10 7 1 10 7 78 10 102
2011 Language of service - English only 53 19 19 0 9 0 0 72 9 10
2011 Language of service - Both English and French 32 31 12 6 4 9 8 75 11 154
2008 Language of service - English only 18 37 15 11 5 7 6 64 19 16
2008 Language of service - Both English and French 34 24 14 9 2 8 9 70 13 93
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 0 100 13
2017 Language of service - Both English and French 10 90 108
2014 Language of service - Both English and French 11 89 102

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 82 11
2014 Language of service - Both English and French 71 11

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 11

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 11

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 45 11
2014 Language of service - Both English and French 61 11

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11
2014 Language of service - Both English and French 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 73 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 64 11
2014 Language of service - Both English and French 79 10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 91 9 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 29 20 0 0 32 0 70 0 13
2017 Language of service - Both English and French 24 13 15 1 6 28 13 63 11 108
2014 Language of service - Both English and French 14 18 17 7 2 33 9 55 16 102

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 35 6 0 0 7 0 93 0 13
2017 Language of service - Both English and French 35 33 10 3 4 12 2 79 9 107
2014 Language of service - Both English and French 23 31 21 6 1 15 3 65 9 102
2011 Language of service - English only 64 18 0 0 9 0 9 90 10 10
2011 Language of service - Both English and French 37 31 16 2 3 10 1 76 6 155
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 7 33 11 14 0 6 38 27 13
2017 Language of service - Both English and French 14 26 22 15 19 1 3 41 36 108

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 0 35 22 21 0 0 23 43 13
2017 Language of service - Both English and French 9 32 28 18 13 0 0 41 31 107

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 23 16 22 7 0 0 55 29 12
2017 Language of service - Both English and French 19 29 26 15 11 0 0 48 26 107

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 0 27 14 28 0 0 31 43 13
2017 Language of service - Both English and French 13 19 25 16 23 0 4 34 40 108

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 35 0 6 14 0 14 76 24 13
2017 Language of service - Both English and French 37 25 13 8 3 0 13 72 13 108

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 21 29 7 6 0 0 58 14 13
2017 Language of service - Both English and French 33 34 18 8 7 0 0 67 15 107

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 33 14 21 6 0 0 58 27 13
2017 Language of service - Both English and French 32 38 17 5 5 2 1 71 11 107

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 29 21 15 13 0 0 51 28 13
2017 Language of service - Both English and French 21 31 28 12 7 0 0 52 19 107

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 29 28 6 13 0 0 52 20 13
2017 Language of service - Both English and French 29 29 24 11 5 0 1 59 17 107

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 39 15 14 7 0 0 64 21 13
2017 Language of service - Both English and French 28 34 22 13 4 0 0 62 16 107

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 29 0 14 6 0 7 78 22 13
2017 Language of service - Both English and French 57 19 10 6 6 0 2 77 13 107

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 100 0 0 0 0 0 0 100 0 13
2017 Language of service - Both English and French 74 9 7 4 4 0 2 84 9 108

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 34 7 0 0 0 0 93 0 13
2017 Language of service - Both English and French 57 22 10 6 4 0 1 80 11 108

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 21 7 0 0 0 0 93 0 13
2017 Language of service - Both English and French 60 16 12 5 6 0 1 77 11 107

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 7 13 0 0 0 7 86 0 13
2017 Language of service - Both English and French 55 12 5 3 2 0 23 86 7 108

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 19 7 6 0 7 0 86 7 13
2017 Language of service - Both English and French 66 17 10 3 2 0 3 86 4 108

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 54 0 0 0 0 0 100 0 13
2017 Language of service - Both English and French 63 14 12 4 5 0 2 79 9 107

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 19 15 7 0 0 0 78 7 13
2017 Language of service - Both English and French 52 26 15 5 2 0 0 78 7 107

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 19 29 28 6 0 0 36 35 13
2017 Language of service - Both English and French 9 34 39 11 7 0 0 43 18 108

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 14 22 51 0 0 0 51 27 13
2017 Language of service - Both English and French 8 19 44 18 11 0 0 29 27 108

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 59 7 0 7 7 0 84 8 13
2017 Language of service - Both English and French 26 47 15 4 4 5 0 77 8 108

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 32 22 6 14 7 0 55 22 13
2017 Language of service - Both English and French 25 33 21 14 6 1 0 58 20 108
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 14 86 107
2014 Language of service - Both English and French 17 83 102

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 88 12 15
2014 Language of service - Both English and French 87 13 17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 78 15 8 0 0 0 0 92 0 13
2014 Language of service - Both English and French 39 40 15 0 6 0 0 79 6 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 21 18 11 7 0 8 37 63 13
2017 Language of service - Both English and French 29 21 27 9 11 2 2 30 70 108

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 35 73

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 32 73

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 73

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 43 73

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 4 73

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 34 73

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 3 50 18 8 6 16 70

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 36 12 12 14 3 5 59 29 73

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 7 7 9 19 46 5 7 16 74 73
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