2017 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 42 7 12 2 0 0 79 14 122
2017 Does not provide services to public 35 44 5 12 4 0 0 79 16 1387
2014 Provides services to public 29 55 4 9 2 0 0 85 11 108
2014 Does not provide services to public 35 46 5 11 3 0 0 81 14 1311
2011 Provides services to public 37 48 5 9 2 0 0 85 11 166
2011 Does not provide services to public 34 46 4 11 4 0 0 81 15 1555
2008 Provides services to public 43 41 4 7 4 0 0 84 12 109
2008 Does not provide services to public 41 46 2 7 3 0 0 88 10 866

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 25 7 4 1 1 0 88 5 121
2017 Does not provide services to public 72 20 3 2 1 1 0 93 4 1385
2014 Provides services to public 58 29 3 7 2 1 1 88 9 108
2014 Does not provide services to public 72 19 4 2 1 0 0 92 3 1310
2011 Provides services to public 66 25 3 4 2 1 0 92 5 166
2011 Does not provide services to public 71 22 4 2 1 0 0 93 3 1554
2008 Provides services to public 67 23 2 1 5 2 0 92 6 108
2008 Does not provide services to public 74 19 2 3 1 1 0 94 4 864

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 20 9 8 5 0 0 77 13 121
2017 Does not provide services to public 64 19 5 8 3 0 0 83 11 1384
2014 Provides services to public 51 28 8 10 3 0 0 79 14 108
2014 Does not provide services to public 62 22 6 6 3 0 0 84 10 1310
2011 Provides services to public 54 25 8 7 5 0 1 81 12 166
2011 Does not provide services to public 62 22 5 8 3 0 0 84 11 1554
2008 Provides services to public 55 22 3 12 7 2 0 78 20 109
2008 Does not provide services to public 64 20 3 9 4 0 0 84 13 865

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 27 9 7 8 0 0 76 15 122
2017 Does not provide services to public 43 33 6 12 6 0 0 76 18 1383
2014 Provides services to public 38 45 3 9 5 0 0 83 14 107
2014 Does not provide services to public 43 35 7 11 4 0 0 78 15 1310
2011 Provides services to public 46 36 4 10 4 0 0 82 14 166
2011 Does not provide services to public 44 37 7 8 4 0 0 81 12 1553

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 40 12 11 5 0 0 72 16 122
2017 Does not provide services to public 28 40 13 13 5 0 1 69 19 1385
2014 Provides services to public 29 40 12 15 3 0 1 70 18 107
2014 Does not provide services to public 33 36 13 12 5 0 1 70 17 1308
2011 Provides services to public 39 35 14 6 5 0 1 74 11 166
2011 Does not provide services to public 31 39 12 10 5 1 2 72 15 1555
2008 Provides services to public 40 30 11 9 8 0 1 71 17 109
2008 Does not provide services to public 28 40 15 9 6 1 1 70 15 868

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 42 13 10 0 0 0 77 10 122
2017 Does not provide services to public 41 39 10 6 3 0 0 81 10 1382
2014 Provides services to public 41 34 11 8 5 0 1 75 14 108
2014 Does not provide services to public 42 39 9 6 3 0 0 81 10 1311
2011 Provides services to public 45 29 13 6 6 0 0 75 12 166
2011 Does not provide services to public 42 36 10 8 4 0 0 78 12 1554
2008 Provides services to public 40 36 11 9 4 0 0 76 13 109
2008 Does not provide services to public 35 39 9 12 5 0 0 74 16 867

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 44 9 6 2 0 0 83 8 122
2017 Does not provide services to public 50 37 6 5 2 0 0 87 7 1380
2014 Provides services to public 45 36 7 9 4 0 0 81 13 108
2014 Does not provide services to public 49 36 7 5 2 0 0 86 7 1310
2011 Provides services to public 49 32 6 5 7 0 0 81 12 166
2011 Does not provide services to public 49 37 6 6 3 0 0 85 8 1554
2008 Provides services to public 51 31 9 5 3 0 0 82 9 109
2008 Does not provide services to public 42 41 8 6 3 0 0 83 9 868

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 29 13 9 1 0 0 78 9 122
2017 Does not provide services to public 52 34 8 5 1 0 0 86 6 1379
2014 Provides services to public 40 37 13 5 5 0 0 78 9 108
2014 Does not provide services to public 49 36 8 6 2 0 0 85 8 1311

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 30 8 6 3 1 0 83 9 122
2017 Does not provide services to public 46 30 9 9 5 0 0 77 14 1381
2014 Provides services to public 41 28 12 16 3 0 1 69 19 108
2014 Does not provide services to public 42 33 10 10 4 0 1 76 14 1308
2011 Provides services to public 50 30 9 6 4 0 2 81 9 165
2011 Does not provide services to public 42 38 8 8 4 0 1 81 11 1553

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 16 11 9 13 2 17 59 28 122
2017 Does not provide services to public 25 21 12 13 12 3 15 55 30 1381
2014 Provides services to public 26 22 16 10 17 6 3 52 30 107
2014 Does not provide services to public 25 19 11 13 13 3 16 54 32 1309
2011 Provides services to public 33 19 10 11 12 2 13 61 27 165
2011 Does not provide services to public 28 23 9 11 12 3 15 62 28 1554
2008 Provides services to public 37 19 7 7 18 3 10 63 29 109
2008 Does not provide services to public 22 18 13 15 16 2 13 47 37 866

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 42 14 8 0 0 0 78 8 121
2017 Does not provide services to public 35 46 8 7 4 0 0 80 11 1382
2014 Provides services to public 26 47 11 9 7 0 0 73 16 108
2014 Does not provide services to public 32 47 10 7 4 0 0 79 11 1310
2011 Provides services to public 38 40 13 3 6 0 0 77 9 165
2011 Does not provide services to public 35 42 10 8 5 0 0 77 13 1552
2008 Provides services to public 40 37 13 6 3 0 0 78 9 109
2008 Does not provide services to public 35 42 10 9 4 0 0 78 13 861

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 40 13 6 5 0 0 77 10 121
2017 Does not provide services to public 33 37 11 11 7 0 0 70 18 1384
2014 Provides services to public 26 30 19 15 10 0 0 57 25 108
2014 Does not provide services to public 32 34 14 12 7 0 0 66 20 1309
2011 Provides services to public 39 34 13 6 8 0 1 73 14 166
2011 Does not provide services to public 29 40 12 11 7 0 0 70 18 1552

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 38 18 6 6 0 0 70 12 121
2017 Does not provide services to public 29 39 13 13 6 0 0 68 18 1380

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 41 8 5 4 1 0 83 9 121
2017 Does not provide services to public 45 38 9 5 3 0 0 83 8 1381
2014 Provides services to public 45 36 10 7 1 1 0 82 8 108
2014 Does not provide services to public 47 38 8 4 2 0 0 85 6 1310
2011 Provides services to public 47 40 8 4 1 0 0 87 5 166
2011 Does not provide services to public 43 40 8 6 3 0 0 84 9 1552
2008 Provides services to public 42 35 12 6 4 1 0 78 10 109
2008 Does not provide services to public 46 38 7 4 3 0 0 85 7 865

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 36 16 7 6 0 0 71 13 121
2017 Does not provide services to public 35 38 10 10 7 0 0 73 17 1384

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 40 5 4 0 0 0 91 4 122
2017 Does not provide services to public 51 36 8 4 1 0 0 87 5 1383
2014 Provides services to public 56 30 11 3 1 0 0 86 4 108
2014 Does not provide services to public 61 27 7 3 2 0 0 89 4 1309
2011 Provides services to public 59 30 6 3 2 0 0 89 5 166
2011 Does not provide services to public 56 32 8 3 2 0 0 88 4 1555

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 33 14 8 4 0 0 74 12 122
2017 Does not provide services to public 35 39 10 11 5 0 0 74 16 1383
2014 Provides services to public 29 39 10 11 11 0 0 67 22 108
2014 Does not provide services to public 31 41 11 11 5 0 0 73 16 1309
2011 Provides services to public 36 38 11 8 6 0 1 75 14 166
2011 Does not provide services to public 33 42 10 9 5 0 0 76 14 1553

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 32 13 5 4 0 0 78 9 122
2017 Does not provide services to public 38 36 11 9 6 0 0 74 15 1381
2014 Provides services to public 31 34 18 9 9 0 0 64 18 108
2014 Does not provide services to public 36 35 13 9 6 0 0 72 15 1309

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 37 10 7 2 0 0 81 8 122
2017 Does not provide services to public 36 38 12 9 4 0 0 74 14 1382
2014 Provides services to public 32 37 16 11 3 1 0 70 15 108
2014 Does not provide services to public 37 36 13 9 4 0 1 74 13 1308
2011 Provides services to public 47 37 8 4 2 1 1 85 6 166
2011 Does not provide services to public 38 41 10 7 3 1 0 80 10 1553

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 40 11 5 0 0 0 84 5 121
2017 Does not provide services to public 41 40 10 7 3 0 0 81 10 1377
2014 Provides services to public 34 35 15 11 4 1 0 69 15 108
2014 Does not provide services to public 41 40 10 6 3 0 0 81 9 1308
2011 Provides services to public 44 40 7 6 3 0 0 83 9 165
2011 Does not provide services to public 40 42 8 7 3 0 0 82 10 1553
2008 Provides services to public 48 36 13 2 1 0 0 84 3 109
2008 Does not provide services to public 41 40 8 7 3 0 0 82 10 865

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 33 22 6 2 0 1 69 9 122
2017 Does not provide services to public 26 38 19 11 6 0 0 64 17 1387
2014 Provides services to public 36 43 14 5 1 0 2 80 6 108
2014 Does not provide services to public 29 38 19 9 5 0 0 67 14 1311
2011 Provides services to public 41 30 16 7 6 0 1 71 13 166
2011 Does not provide services to public 29 36 19 9 6 0 1 66 15 1554
2008 Provides services to public 24 40 23 9 5 0 0 64 13 109
2008 Does not provide services to public 21 34 25 13 8 0 0 55 20 867

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 29 36 15 10 1 2 26 38 121
2017 Does not provide services to public 14 26 35 16 7 0 2 23 41 1381
2014 Provides services to public 12 25 35 17 7 0 4 24 39 108
2014 Does not provide services to public 10 25 41 16 7 0 2 23 35 1308
2011 Provides services to public 13 27 34 15 5 2 4 21 43 166
2011 Does not provide services to public 11 27 39 14 6 1 2 21 39 1552
2008 Provides services to public 11 34 33 13 7 1 2 20 46 108
2008 Does not provide services to public 10 27 42 16 4 0 1 20 37 865

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 14 22 26 23 3 6 54 21 121
2017 Does not provide services to public 8 17 27 27 16 2 4 45 26 1374
2014 Provides services to public 12 16 29 20 12 4 6 36 31 108
2014 Does not provide services to public 6 15 26 32 15 3 3 50 23 1308
2011 Provides services to public 10 19 30 22 12 3 5 37 31 165
2011 Does not provide services to public 8 17 29 27 13 2 4 43 26 1549
2008 Provides services to public 5 15 36 23 12 2 7 38 22 108
2008 Does not provide services to public 7 18 32 28 12 1 2 41 26 863

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 33 15 5 4 5 22 42 121
2017 Does not provide services to public 17 23 29 19 8 1 2 28 42 1376
2014 Provides services to public 17 28 29 15 4 2 5 20 48 108
2014 Does not provide services to public 20 24 30 17 8 1 2 25 45 1308
2011 Provides services to public 27 18 32 10 6 4 3 17 48 166
2011 Does not provide services to public 20 24 29 15 8 1 2 24 45 1551
2008 Provides services to public 16 27 33 13 5 2 4 19 46 108
2008 Does not provide services to public 16 24 33 18 6 1 1 25 41 862

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 22 29 22 14 1 2 37 33 121
2017 Does not provide services to public 13 23 36 18 8 1 1 27 36 1375
2014 Provides services to public 14 25 30 20 9 0 3 29 40 108
2014 Does not provide services to public 10 21 40 21 7 1 2 28 32 1302
2011 Provides services to public 11 22 38 16 10 1 3 27 33 164
2011 Does not provide services to public 11 23 35 21 8 1 2 30 35 1550
2008 Provides services to public 10 16 39 24 6 0 5 32 28 107
2008 Does not provide services to public 10 24 38 20 6 0 1 26 35 864

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 25 28 12 9 0 6 23 48 120
2017 Does not provide services to public 19 28 25 15 8 1 3 24 49 1380
2014 Provides services to public 18 27 25 22 5 0 4 28 46 107
2014 Does not provide services to public 14 27 29 17 9 1 3 27 43 1309
2011 Provides services to public 14 25 32 14 11 1 2 27 40 165
2011 Does not provide services to public 15 25 29 18 8 2 4 28 42 1554
2008 Provides services to public 14 27 29 17 8 0 6 26 43 108
2008 Does not provide services to public 14 22 31 20 8 2 3 29 38 862

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 22 27 19 10 2 6 32 39 122
2017 Does not provide services to public 12 20 32 20 11 3 3 33 33 1374
2014 Provides services to public 14 17 28 30 6 0 6 38 32 108
2014 Does not provide services to public 8 15 31 26 13 2 4 42 25 1307
2011 Provides services to public 16 18 28 21 11 2 5 34 36 166
2011 Does not provide services to public 9 19 30 23 12 3 4 38 30 1553
2008 Provides services to public 10 25 29 18 9 1 7 29 39 108
2008 Does not provide services to public 16 28 28 18 7 2 2 26 45 863

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 17 33 18 10 5 4 30 34 121
2017 Does not provide services to public 15 21 34 17 8 2 2 27 38 1378
2014 Provides services to public 13 21 35 15 4 3 8 22 39 108
2014 Does not provide services to public 15 22 36 17 7 1 2 25 38 1310
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 25 5 6 2 0 0 87 8 121
2017 Does not provide services to public 71 18 5 4 2 0 0 90 6 1385
2014 Provides services to public 67 19 7 6 1 0 0 86 7 108
2014 Does not provide services to public 74 17 3 4 2 0 0 91 5 1310
2011 Provides services to public 63 25 4 6 2 0 0 88 7 166
2011 Does not provide services to public 70 20 4 4 1 0 0 90 6 1554
2008 Provides services to public 70 19 3 3 3 0 3 91 6 108
2008 Does not provide services to public 67 20 4 4 4 0 1 88 8 868

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 34 13 5 7 7 3 72 13 121
2017 Does not provide services to public 31 28 14 9 7 5 5 66 18 1385
2014 Provides services to public 29 23 18 13 11 3 2 56 26 108
2014 Does not provide services to public 34 30 13 8 7 4 4 69 16 1310

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 26 9 9 5 0 0 78 13 122
2017 Does not provide services to public 47 28 8 9 6 1 0 76 16 1384
2014 Provides services to public 42 26 11 9 12 0 0 68 21 108
2014 Does not provide services to public 49 27 9 8 6 1 0 76 15 1311

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 11 6 6 1 0 76 13 122
2017 Does not provide services to public 42 32 10 10 5 2 0 75 15 1380
2014 Provides services to public 26 35 18 14 6 1 1 62 20 108
2014 Does not provide services to public 39 37 9 9 4 1 1 78 13 1310
2011 Provides services to public 37 36 11 10 6 0 0 72 16 166
2011 Does not provide services to public 38 37 9 9 4 2 0 77 13 1550
2008 Provides services to public 30 40 11 12 5 2 0 71 18 109
2008 Does not provide services to public 39 38 8 9 4 2 0 79 13 863

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 26 17 7 6 10 0 66 15 121
2017 Does not provide services to public 33 28 11 8 7 12 2 70 17 1385
2014 Provides services to public 30 29 11 9 12 5 4 65 23 108
2014 Does not provide services to public 36 26 12 9 6 9 1 69 17 1311
2011 Provides services to public 36 27 11 7 12 7 1 68 21 165
2011 Does not provide services to public 37 28 11 9 6 8 1 72 17 1550
2008 Provides services to public 33 26 15 10 11 5 0 63 22 109
2008 Does not provide services to public 38 27 10 9 6 9 1 73 17 864

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 23 20 13 9 13 3 50 27 122
2017 Does not provide services to public 15 21 16 14 9 21 4 48 31 1385
2014 Provides services to public 14 22 20 16 16 11 1 41 36 108
2014 Does not provide services to public 16 24 16 14 11 17 3 50 31 1310

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 30 10 6 2 0 0 82 8 122
2017 Does not provide services to public 51 34 6 6 2 0 0 86 8 1383
2014 Provides services to public 39 39 9 8 5 0 0 78 13 108
2014 Does not provide services to public 51 35 6 6 2 0 0 86 8 1310
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 28 15 6 3 2 0 76 9 122
2017 Does not provide services to public 42 33 10 8 5 0 0 76 14 1385
2014 Provides services to public 44 29 9 12 3 0 3 76 15 108
2014 Does not provide services to public 41 34 10 9 5 1 1 75 14 1310
2011 Provides services to public 42 38 9 5 6 0 0 80 11 166
2011 Does not provide services to public 38 36 10 9 6 1 0 75 15 1552
2008 Provides services to public 42 33 8 12 5 0 1 75 16 107
2008 Does not provide services to public 36 37 11 10 6 0 0 73 16 867

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 29 9 5 5 1 2 81 10 122
2017 Does not provide services to public 49 27 10 6 5 2 0 78 11 1386
2014 Provides services to public 44 31 10 9 3 2 1 78 12 108
2014 Does not provide services to public 50 26 12 6 4 2 1 77 11 1310
2011 Provides services to public 48 25 12 5 7 2 1 75 13 165
2011 Does not provide services to public 44 32 10 7 4 2 1 78 11 1553
2008 Provides services to public 44 29 10 13 3 1 1 74 16 107
2008 Does not provide services to public 45 29 9 6 6 3 0 77 13 867

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 30 6 8 4 0 1 82 12 122
2017 Does not provide services to public 47 31 9 8 4 1 0 79 12 1382
2014 Provides services to public 42 35 10 8 5 0 0 77 13 108
2014 Does not provide services to public 46 30 10 9 4 0 0 76 14 1311
2011 Provides services to public 41 37 7 7 8 1 0 78 15 166
2011 Does not provide services to public 43 34 8 9 5 1 0 78 14 1552
2008 Provides services to public 45 30 10 10 4 1 0 76 15 107
2008 Does not provide services to public 42 33 9 10 6 0 0 75 16 865

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 78 19 1 0 2 0 0 97 2 122
2017 Does not provide services to public 82 11 4 2 1 0 0 93 3 1381
2014 Provides services to public 77 21 1 1 0 0 0 98 1 108
2014 Does not provide services to public 82 11 3 2 1 0 0 94 3 1311
2011 Provides services to public 77 17 2 4 0 0 0 94 4 166
2011 Does not provide services to public 80 12 3 2 2 0 0 93 4 1551
2008 Provides services to public 81 10 1 6 0 0 2 93 7 109
2008 Does not provide services to public 80 10 3 4 2 0 1 91 6 864

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 17 9 7 4 0 7 79 12 121
2017 Does not provide services to public 54 23 7 6 4 3 3 82 11 1382
2014 Provides services to public 47 24 8 9 7 0 6 75 16 108
2014 Does not provide services to public 51 24 7 5 4 4 6 82 10 1308
2011 Provides services to public 46 28 8 8 4 1 5 79 13 166
2011 Does not provide services to public 41 29 9 8 5 4 4 76 14 1555

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 22 7 6 4 0 0 84 9 122
2017 Does not provide services to public 57 24 8 5 4 1 0 82 10 1384

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 22 7 5 5 1 0 83 10 122
2017 Does not provide services to public 59 21 10 5 4 1 0 81 8 1383

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 29 4 7 4 0 0 85 11 122
2017 Does not provide services to public 51 27 10 7 5 0 0 78 12 1383
2014 Provides services to public 45 32 13 6 4 0 0 77 10 108
2014 Does not provide services to public 51 27 9 7 5 0 0 78 13 1309
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 42 13 11 7 4 0 69 18 29
2017 Does not provide services to public 30 32 13 7 5 4 9 71 14 401
2014 Provides services to public 45 31 6 0 0 18 0 92 0 16
2014 Does not provide services to public 44 26 9 6 2 3 9 80 10 358

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 33 13 8 7 5 0 71 15 121
2017 Does not provide services to public 33 34 13 10 6 5 0 70 16 1387
2014 Provides services to public 27 33 17 6 7 9 0 67 15 108
2014 Does not provide services to public 32 37 12 8 5 6 0 74 13 1310
2011 Provides services to public 29 32 10 6 13 9 0 67 21 166
2011 Does not provide services to public 32 31 15 9 8 6 0 67 17 1548

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 18 7 6 1 1 69 13 122
2017 Does not provide services to public 32 33 15 11 7 2 0 66 19 1384
2014 Provides services to public 26 38 19 4 10 3 0 66 14 108
2014 Does not provide services to public 29 38 15 10 6 2 0 69 15 1310
2011 Provides services to public 25 35 20 8 9 2 0 62 18 166
2011 Does not provide services to public 27 36 15 11 9 3 0 64 20 1547
2008 Provides services to public 27 32 20 11 6 4 0 61 18 109
2008 Does not provide services to public 30 39 14 8 6 2 0 71 15 867

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 35 22 11 6 3 0 59 18 122
2017 Does not provide services to public 22 32 18 15 9 5 0 57 24 1386
2014 Provides services to public 15 36 29 7 10 4 0 53 17 108
2014 Does not provide services to public 20 36 18 14 6 5 0 59 22 1310
2011 Provides services to public 19 39 23 10 6 4 0 59 17 166
2011 Does not provide services to public 17 38 17 14 8 6 0 58 24 1553
2008 Provides services to public 14 37 18 17 8 6 0 54 27 108
2008 Does not provide services to public 15 44 14 16 7 4 0 62 23 866

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 31 19 6 12 6 0 61 20 122
2017 Does not provide services to public 28 30 15 13 10 4 0 60 24 1385
2014 Provides services to public 18 27 23 16 8 8 0 49 26 108
2014 Does not provide services to public 24 30 16 13 9 6 0 59 24 1310
2011 Provides services to public 24 30 15 12 12 8 0 58 26 166
2011 Does not provide services to public 20 32 16 13 11 8 0 57 26 1553
2008 Provides services to public 16 36 15 12 11 9 0 58 25 108
2008 Does not provide services to public 19 37 15 14 9 5 0 59 24 866

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 37 22 10 6 1 0 61 16 122
2017 Does not provide services to public 21 37 15 15 9 2 0 59 25 1385
2014 Provides services to public 17 35 19 15 11 2 0 53 27 108
2014 Does not provide services to public 18 38 14 18 9 3 0 58 28 1310
2011 Provides services to public 22 36 11 17 12 1 0 59 30 166
2011 Does not provide services to public 17 38 14 18 11 2 0 57 29 1552
2008 Provides services to public 23 41 19 9 8 0 0 65 17 108
2008 Does not provide services to public 18 42 11 20 8 2 0 61 28 866
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 44 15 5 2 2 0 77 7 122
2017 Does not provide services to public 30 45 13 8 3 1 0 76 11 1384
2014 Provides services to public 24 42 21 6 6 3 0 67 11 108
2014 Does not provide services to public 27 44 16 9 2 2 0 72 12 1310
2011 Provides services to public 34 38 13 8 5 2 0 73 13 166
2011 Does not provide services to public 32 41 13 8 4 2 0 75 12 1552

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 43 14 3 2 4 0 81 5 122
2017 Does not provide services to public 43 39 10 2 1 4 0 86 4 1381
2014 Provides services to public 32 41 15 4 1 5 1 78 5 108
2014 Does not provide services to public 44 36 11 3 1 5 1 85 4 1310
2011 Provides services to public 40 34 11 4 2 7 1 81 6 166
2011 Does not provide services to public 41 36 12 4 1 5 0 82 5 1550

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 34 11 9 2 2 2 77 12 122
2017 Does not provide services to public 44 32 10 7 3 3 1 79 10 1381
2014 Provides services to public 36 40 8 9 4 2 2 79 13 108
2014 Does not provide services to public 45 34 9 5 4 2 1 82 9 1311
2011 Provides services to public 44 30 11 5 5 4 1 77 11 165
2011 Does not provide services to public 41 33 9 8 5 4 1 77 13 1548
2008 Provides services to public 39 32 10 7 5 5 1 76 13 109
2008 Does not provide services to public 34 34 10 10 6 5 1 72 17 866

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 35 18 5 5 6 1 69 12 121
2017 Does not provide services to public 29 32 17 12 5 4 1 65 18 1384
2014 Provides services to public 24 30 26 10 5 2 2 57 16 108
2014 Does not provide services to public 34 32 16 9 4 5 1 70 13 1310
2011 Provides services to public 24 33 19 8 10 5 1 61 19 166
2011 Does not provide services to public 24 35 16 10 8 5 1 63 20 1548

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 22 17 11 12 17 5 50 29 122
2017 Does not provide services to public 17 21 16 15 15 12 4 45 35 1384
2014 Provides services to public 11 17 21 16 17 12 5 35 39 108
2014 Does not provide services to public 15 20 17 13 15 14 6 44 35 1308
2011 Provides services to public 19 21 16 10 16 12 6 48 32 166
2011 Does not provide services to public 13 18 17 15 15 16 7 40 38 1548

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 24 10 6 3 2 2 81 9 122
2017 Does not provide services to public 61 23 8 5 2 1 1 85 7 1385
2014 Provides services to public 59 23 9 5 2 0 2 84 7 107
2014 Does not provide services to public 60 25 8 4 2 0 1 86 6 1309

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 24 4 2 1 2 2 93 2 122
2017 Does not provide services to public 71 20 3 1 1 3 1 95 2 1386
2014 Provides services to public 65 27 4 1 1 0 2 94 2 107
2014 Does not provide services to public 72 18 3 1 0 3 2 95 2 1310
2011 Provides services to public 71 19 6 3 0 1 1 91 3 166
2011 Does not provide services to public 69 18 6 1 0 2 3 92 2 1553
2008 Provides services to public 66 17 6 1 1 5 3 91 2 109
2008 Does not provide services to public 69 17 5 3 1 2 2 90 5 868

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 16 6 6 3 1 70 13 122
2017 Does not provide services to public 29 36 12 12 7 3 0 68 20 1383
2014 Provides services to public 27 31 15 14 9 3 2 60 24 107
2014 Does not provide services to public 27 34 15 13 6 3 1 64 20 1311
2011 Provides services to public 35 32 17 7 7 2 1 68 15 166
2011 Does not provide services to public 28 35 15 10 8 3 0 66 19 1553
2008 Provides services to public 30 29 18 11 7 2 2 62 19 109
2008 Does not provide services to public 27 37 15 10 8 3 1 66 19 867

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 27 10 18 10 6 2 58 30 122
2017 Does not provide services to public 25 27 14 15 14 3 2 54 31 1379
2014 Provides services to public 20 23 14 15 23 1 4 45 40 108
2014 Does not provide services to public 19 26 14 18 16 3 3 48 37 1311
2011 Provides services to public 20 24 16 19 17 3 2 46 38 166
2011 Does not provide services to public 18 28 14 17 18 3 3 48 37 1554
2008 Provides services to public 17 32 18 14 18 2 0 50 32 109
2008 Does not provide services to public 26 33 11 14 13 1 2 61 28 865

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 36 16 3 7 6 1 72 11 121
2017 Does not provide services to public 28 37 17 10 4 4 0 68 15 1381

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 28 11 3 4 4 0 81 7 122
2017 Does not provide services to public 45 33 12 4 2 4 0 81 6 1385
2014 Provides services to public 43 30 12 4 3 5 2 79 7 108
2014 Does not provide services to public 49 33 10 2 1 4 0 86 4 1309

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 37 10 2 2 0 0 87 4 122
2017 Does not provide services to public 42 39 11 5 2 2 0 82 7 1386
2014 Provides services to public 41 35 11 6 4 2 1 78 10 108
2014 Does not provide services to public 45 35 10 5 2 3 0 83 7 1311
2011 Provides services to public 39 37 11 3 7 2 0 78 11 166
2011 Does not provide services to public 36 37 14 6 4 3 0 76 10 1553

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 30 10 3 2 0 0 85 5 122
2017 Does not provide services to public 49 37 7 4 3 0 0 86 7 1383
2014 Provides services to public 43 32 15 6 2 0 1 76 8 108
2014 Does not provide services to public 53 34 8 3 2 0 0 87 5 1309
2011 Provides services to public 43 38 11 4 4 1 0 81 8 166
2011 Does not provide services to public 45 35 10 6 3 1 0 81 9 1552
2008 Provides services to public 41 39 10 6 3 1 0 81 9 108
2008 Does not provide services to public 42 41 7 5 4 0 0 84 9 866

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 25 20 3 5 0 0 72 9 121
2017 Does not provide services to public 41 31 14 9 4 1 0 73 13 1383
2014 Provides services to public 26 34 16 12 8 2 1 63 21 108
2014 Does not provide services to public 33 35 17 9 5 1 0 69 14 1308
2011 Provides services to public 36 26 15 12 9 2 0 63 22 166
2011 Does not provide services to public 33 32 16 11 7 1 0 66 17 1553

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 30 13 6 5 0 0 76 11 121
2017 Does not provide services to public 41 34 12 9 4 0 0 75 13 1384
2014 Provides services to public 27 38 16 11 6 1 1 66 18 108
2014 Does not provide services to public 34 39 14 9 4 0 0 73 13 1309
2011 Provides services to public 34 33 13 11 8 1 1 68 19 163
2011 Does not provide services to public 33 35 16 9 6 0 0 69 15 1553
2008 Provides services to public 37 34 23 4 2 0 0 71 6 109
2008 Does not provide services to public 33 42 11 8 5 0 0 75 13 867

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 25 20 8 8 5 0 63 17 122
2017 Does not provide services to public 35 25 17 10 9 4 1 62 20 1382
2014 Provides services to public 22 20 19 13 14 10 2 48 30 108
2014 Does not provide services to public 28 25 18 15 10 3 1 55 25 1310
2011 Provides services to public 29 28 13 10 17 3 1 59 27 166
2011 Does not provide services to public 28 25 17 14 11 4 1 56 26 1553
2008 Provides services to public 31 31 16 12 6 4 0 65 18 109
2008 Does not provide services to public 26 29 16 15 9 5 1 58 25 867
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 35 33 32 122
2017 Does not provide services to public 46 22 32 1385
2014 Provides services to public 42 25 33 108
2014 Does not provide services to public 46 23 32 1311
2011 Provides services to public 41 29 30 166
2011 Does not provide services to public 47 24 30 1551

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 5 25 36 7 22 5 41
2017 Does not provide services to public 8 24 51 3 9 5 633
2014 Provides services to public 16 14 50 9 9999 11 44
2014 Does not provide services to public 8 19 57 6 9999 9 600
2011 Provides services to public 4 28 57 4 9999 7 69
2011 Does not provide services to public 11 20 55 6 9999 8 728
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 122
2017 Does not provide services to public 17 83 1385
2014 Provides services to public 20 80 108
2014 Does not provide services to public 16 84 1311

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 18
2017 Does not provide services to public 40 229
2014 Provides services to public 50 21
2014 Does not provide services to public 34 214

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 18
2017 Does not provide services to public 71 229
2014 Provides services to public 72 21
2014 Does not provide services to public 76 214

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 229
2014 Does not provide services to public 6 214

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 18
2017 Does not provide services to public 0 229
2014 Provides services to public 0 21
2014 Does not provide services to public 0 214

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 229
2014 Provides services to public 0 21
2014 Does not provide services to public 7 214

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 229

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 18
2017 Does not provide services to public 3 229
2014 Provides services to public 0 21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 65 18
2017 Does not provide services to public 32 230
2014 Provides services to public 24 21
2014 Does not provide services to public 39 213

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 18
2017 Does not provide services to public 43 230
2014 Provides services to public 45 21
2014 Does not provide services to public 49 213

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 18
2017 Does not provide services to public 46 230
2014 Provides services to public 68 21
2014 Does not provide services to public 52 213

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 18
2017 Does not provide services to public 38 230
2014 Provides services to public 39 21
2014 Does not provide services to public 42 213

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 18
2017 Does not provide services to public 30 230
2014 Provides services to public 40 21
2014 Does not provide services to public 34 213

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 18
2017 Does not provide services to public 56 230
2014 Provides services to public 65 21
2014 Does not provide services to public 54 213

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 18
2017 Does not provide services to public 27 230
2014 Provides services to public 32 21
2014 Does not provide services to public 33 213

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 18
2017 Does not provide services to public 6 230
2014 Does not provide services to public 4 213

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 230
2014 Does not provide services to public 6 213

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 18
2017 Does not provide services to public 46 230
2014 Provides services to public 63 21
2014 Does not provide services to public 43 213

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 18
2017 Does not provide services to public 19 230
2014 Does not provide services to public 29 213

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 230
2014 Does not provide services to public 10 213

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 18
2017 Does not provide services to public 49 230
2014 Provides services to public 67 21
2014 Does not provide services to public 49 214

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 18
2017 Does not provide services to public 28 230
2014 Provides services to public 38 21
2014 Does not provide services to public 30 214

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 230
2014 Does not provide services to public 10 214

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 230
2014 Does not provide services to public 8 214

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 230
2014 Provides services to public 34 21
2014 Does not provide services to public 14 214

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 18
2017 Does not provide services to public 4 230
2014 Does not provide services to public 3 214

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 230
2014 Does not provide services to public 15 214

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 230
2014 Does not provide services to public 14 214

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 18
2017 Does not provide services to public 26 230
2014 Does not provide services to public 26 214

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 219
2014 Provides services to public 0 18
2014 Does not provide services to public 13 207

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 219
2014 Does not provide services to public 16 207

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 219
2014 Provides services to public 0 18
2014 Does not provide services to public 11 207

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 219
2014 Provides services to public 0 18
2014 Does not provide services to public 8 207

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 219
2014 Does not provide services to public 10 207

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 219
2014 Does not provide services to public 12 207

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 18
2017 Does not provide services to public 24 219
2014 Does not provide services to public 18 207

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 219
2014 Does not provide services to public 6 207

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 219
2014 Does not provide services to public 11 207

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 18
2017 Does not provide services to public 24 219
2014 Provides services to public 28 18
2014 Does not provide services to public 31 207

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 219
2014 Does not provide services to public 9 207

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 18
2017 Does not provide services to public 49 219
2014 Provides services to public 53 18
2014 Does not provide services to public 50 207

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 18
2017 Does not provide services to public 56 219
2014 Provides services to public 48 18
2014 Does not provide services to public 56 207

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 219
2014 Does not provide services to public 8 207

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 94 6 18
2017 Does not provide services to public 78 22 229

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 12 13 2 8 30 13 60 17 122
2017 Does not provide services to public 16 14 17 6 5 31 12 52 19 1384
2014 Provides services to public 15 19 17 11 2 27 8 54 20 108
2014 Does not provide services to public 18 15 17 5 4 33 8 56 16 1311

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 32 12 4 4 11 0 76 10 122
2017 Does not provide services to public 33 30 16 7 3 11 1 71 11 1383
2014 Provides services to public 24 34 18 7 3 12 1 67 12 108
2014 Does not provide services to public 30 28 17 5 3 14 2 69 10 1309
2011 Provides services to public 30 34 14 10 4 7 0 69 15 166
2011 Does not provide services to public 28 32 18 6 3 12 1 69 10 1553
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 41 6 5 2 4 13 84 9 122
2017 Does not provide services to public 24 40 8 6 3 1 17 79 11 1385
2014 Provides services to public 22 55 10 3 2 2 6 84 5 108
2014 Does not provide services to public 26 39 8 5 2 1 19 82 8 1310
2011 Provides services to public 27 47 7 5 1 2 10 85 7 165
2011 Does not provide services to public 25 41 8 5 2 1 17 81 9 1551
2008 Provides services to public 32 49 4 3 1 2 9 92 4 109
2008 Does not provide services to public 24 38 9 9 4 2 15 74 15 867

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 21 18 4 4 26 16 55 14 120
2017 Does not provide services to public 7 15 19 4 3 30 22 47 13 1384
2014 Provides services to public 10 17 24 8 6 24 11 43 20 108
2014 Does not provide services to public 7 12 19 4 4 33 22 42 16 1310
2011 Provides services to public 11 18 20 8 6 23 13 47 22 164
2011 Does not provide services to public 6 13 23 4 3 32 19 39 15 1548

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 33 8 4 2 6 12 84 7 122
2017 Does not provide services to public 34 23 11 2 1 12 17 79 5 1385
2014 Provides services to public 36 29 12 6 1 8 7 77 8 108
2014 Does not provide services to public 32 25 9 2 2 11 19 81 6 1310
2011 Provides services to public 38 32 8 5 3 7 8 82 9 165
2011 Does not provide services to public 32 25 12 3 2 10 16 77 7 1553
2008 Provides services to public 42 26 10 2 2 9 9 83 4 109
2008 Does not provide services to public 28 29 11 3 3 13 14 77 8 866

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 31 14 2 5 6 11 75 7 122
2017 Does not provide services to public 28 24 13 3 1 14 16 76 6 1381
2014 Provides services to public 32 32 10 8 1 10 6 77 11 108
2014 Does not provide services to public 26 25 12 3 2 13 19 74 8 1310
2011 Provides services to public 33 30 12 6 4 8 7 74 12 165
2011 Does not provide services to public 26 26 13 3 2 13 16 74 8 1552
2008 Provides services to public 31 26 14 9 3 8 9 69 14 109
2008 Does not provide services to public 30 25 13 6 4 9 13 71 13 866
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 122
2017 Does not provide services to public 8 92 1381
2014 Provides services to public 12 88 108
2014 Does not provide services to public 7 93 1308

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 38 104
2014 Provides services to public 53 12
2014 Does not provide services to public 32 96

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 82 11
2017 Does not provide services to public 85 104
2014 Provides services to public 74 12
2014 Does not provide services to public 82 96

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 7 104
2014 Provides services to public 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 104
2014 Provides services to public 0 12
2014 Does not provide services to public 0 96

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 104
2014 Provides services to public 0 12
2014 Does not provide services to public 10 96

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 12
2014 Does not provide services to public 8 96

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 104
2014 Does not provide services to public 16 96

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 104
2014 Does not provide services to public 9 96

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 104
2014 Does not provide services to public 11 96

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 104
2014 Provides services to public 0 12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 34 104
2014 Does not provide services to public 31 96

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 26 104
2014 Does not provide services to public 26 96

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Does not provide services to public 5 96

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 104

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 104
2014 Does not provide services to public 17 96

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 104

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 104
2014 Does not provide services to public 15 96

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 104
2014 Does not provide services to public 28 96

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 37 103
2014 Provides services to public 0 12
2014 Does not provide services to public 20 96

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 103
2014 Does not provide services to public 10 96

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 8 103
2014 Does not provide services to public 6 96

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 103
2014 Does not provide services to public 7 96

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 103

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 6 103

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 103
2014 Provides services to public 0 12
2014 Does not provide services to public 13 96

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 103
2014 Provides services to public 0 12
2014 Does not provide services to public 5 96

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 11
2017 Does not provide services to public 50 103
2014 Provides services to public 65 12
2014 Does not provide services to public 59 96

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 98
2014 Does not provide services to public 13 94

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 98
2014 Provides services to public 0 11
2014 Does not provide services to public 8 94

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 98
2014 Does not provide services to public 11 94

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 98
2014 Does not provide services to public 10 94

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 98
2014 Does not provide services to public 12 94

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 98
2014 Does not provide services to public 31 94

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 98
2014 Does not provide services to public 12 94

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 73 11
2017 Does not provide services to public 37 98
2014 Does not provide services to public 47 94

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 11
2017 Does not provide services to public 67 98
2014 Provides services to public 81 11
2014 Does not provide services to public 77 94

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 8 98
2014 Does not provide services to public 10 94

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 91 9 11
2017 Does not provide services to public 84 16 103

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 15 15 1 5 28 11 65 10 122
2017 Does not provide services to public 16 14 17 2 2 40 9 57 9 1385
2014 Provides services to public 14 17 17 8 2 34 9 54 17 108
2014 Does not provide services to public 16 12 17 3 2 42 9 57 9 1309

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 33 10 3 4 11 1 81 8 121
2017 Does not provide services to public 34 30 15 3 2 14 2 76 6 1382
2014 Provides services to public 23 31 21 7 1 14 3 65 10 108
2014 Does not provide services to public 32 28 16 2 2 18 2 75 5 1309
2011 Provides services to public 38 30 15 2 4 9 1 77 7 166
2011 Does not provide services to public 35 32 15 3 1 13 0 77 5 1551
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 23 23 14 19 1 3 41 34 122
2017 Does not provide services to public 23 25 22 13 15 0 2 49 29 1380

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 29 28 18 14 0 0 40 32 121
2017 Does not provide services to public 12 28 29 18 12 0 0 40 31 1381

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 28 26 16 10 0 0 48 26 120
2017 Does not provide services to public 13 31 27 16 11 0 1 44 28 1381

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 18 25 15 23 0 3 34 40 122
2017 Does not provide services to public 14 26 22 21 14 0 1 41 36 1380

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 26 12 7 5 0 13 73 14 122
2017 Does not provide services to public 31 29 17 11 7 1 5 64 18 1375

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 19 8 7 0 0 66 15 121
2017 Does not provide services to public 25 29 23 13 9 0 0 54 23 1377

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 37 17 7 5 2 1 70 13 121
2017 Does not provide services to public 26 32 23 11 6 0 1 59 17 1376

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 31 28 13 8 0 0 52 20 121
2017 Does not provide services to public 20 29 24 18 9 0 0 49 27 1374

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 29 25 11 6 0 1 58 17 121
2017 Does not provide services to public 24 29 21 14 10 0 1 54 24 1376

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 34 21 13 4 0 0 62 17 121
2017 Does not provide services to public 32 31 20 10 5 0 1 64 15 1372

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 21 9 7 6 0 2 77 14 121
2017 Does not provide services to public 54 22 13 6 4 0 2 77 10 1377

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 8 6 4 4 0 2 86 8 122
2017 Does not provide services to public 75 10 5 4 2 0 3 88 7 1384

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 24 9 5 4 0 1 81 9 122
2017 Does not provide services to public 62 25 6 3 2 0 2 89 5 1378

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 17 11 5 5 0 1 79 10 121
2017 Does not provide services to public 59 20 9 6 4 0 2 80 10 1375

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 12 6 3 2 0 21 86 6 122
2017 Does not provide services to public 58 11 4 2 1 0 24 90 4 1372

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 17 9 3 1 1 2 86 5 122
2017 Does not provide services to public 70 17 6 1 1 0 6 92 2 1371

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 20 11 3 4 0 2 81 8 121
2017 Does not provide services to public 73 12 5 3 3 0 4 89 6 1379

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 25 15 6 2 0 0 78 7 121
2017 Does not provide services to public 53 26 12 4 2 0 3 81 6 1374

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 32 38 13 7 0 0 42 20 122
2017 Does not provide services to public 9 29 39 16 6 0 0 38 22 1384

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 42 22 10 0 0 32 27 122
2017 Does not provide services to public 9 21 41 19 9 0 0 28 30 1376

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 49 14 4 4 5 0 78 8 122
2017 Does not provide services to public 31 43 12 7 3 3 0 77 11 1385

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 33 21 13 7 2 0 58 20 122
2017 Does not provide services to public 22 40 15 15 7 1 0 62 22 1380
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 13 87 121
2017 Does not provide services to public 14 86 1385
2014 Provides services to public 16 84 108
2014 Does not provide services to public 13 87 1311

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 82 18 16
2017 Does not provide services to public 75 25 192
2014 Provides services to public 87 13 17
2014 Does not provide services to public 79 21 176

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 78 15 8 0 0 0 0 92 0 13
2017 Does not provide services to public 50 30 8 7 3 0 2 82 10 145
2014 Provides services to public 39 40 15 0 6 0 0 79 6 15
2014 Does not provide services to public 56 29 5 6 3 0 1 85 9 139
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 21 26 9 11 2 3 30 70 122
2017 Does not provide services to public 27 24 23 12 10 3 0 28 72 1386

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 81
2017 Does not provide services to public 23 944

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 81
2017 Does not provide services to public 39 944

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 81
2017 Does not provide services to public 19 944

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 81
2017 Does not provide services to public 40 944

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 81
2017 Does not provide services to public 7 944

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 81
2017 Does not provide services to public 45 944

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 2 51 19 7 5 15 78
2017 Does not provide services to public 5 47 20 11 5 12 922

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 36 12 11 16 2 6 57 29 81
2017 Does not provide services to public 14 27 15 16 17 2 8 47 37 946

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 8 10 17 46 4 7 16 72 81
2017 Does not provide services to public 2 9 10 19 50 3 7 12 77 948
Report a problem or mistake on this page
Date modified: