2017 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 48 0 10 0 0 0 90 10 22
2017 Federal regulators 21 30 7 28 14 0 0 51 42 14
2017 Communications or public affairs 32 46 4 10 7 0 0 78 18 73
2017 Access to information and privacy 11 40 16 27 5 0 0 51 32 18
2017 Security 36 37 18 5 5 0 0 73 9 22
2017 Legal services 0 59 24 0 16 0 0 59 16 12
2017 Administration and operations 40 45 4 9 2 0 0 85 11 193
2017 Human resources 36 41 5 13 6 0 0 77 18 212
2017 Financial management 43 41 4 9 4 0 0 84 12 163
2017 Procurement 47 33 6 14 0 0 0 80 14 14
2017 Real property 30 49 14 0 6 0 0 79 6 16
2017 Information management 26 38 9 22 6 0 0 64 28 35
2017 Information technology 33 48 5 9 4 0 0 81 14 125
2017 Internal audit 63 23 6 8 0 0 0 86 8 36
2017 Evaluation 23 37 16 9 15 0 0 60 24 12
2017 Data sciences 30 45 4 15 7 0 0 74 22 27
2017 Policy 34 47 3 12 4 0 0 81 15 285
2017 Project management 35 45 3 16 0 0 0 81 16 66
2017 None of the above 29 49 4 17 2 0 0 77 19 109
2014 Client contact centre 37 55 0 0 9 0 0 91 9 11
2014 Federal regulators 32 50 0 14 5 0 0 82 18 22
2014 Communications or public affairs 30 53 2 11 4 0 0 83 15 81
2014 Access to information and privacy 28 15 20 22 16 0 0 43 38 19
2014 Security 29 59 6 6 0 0 0 89 6 35
2014 Legal services 34 45 16 5 0 0 0 79 5 18
2014 Administration and operations 41 45 4 8 2 0 0 86 10 214
2014 Human resources 40 43 5 10 3 0 0 83 12 262
2014 Financial management 37 47 5 9 3 0 0 84 12 194
2014 Procurement 28 46 7 15 4 0 0 74 19 28
2014 Real property 40 34 7 14 6 0 0 74 19 15
2014 Information management 25 60 5 6 3 0 0 85 10 63
2014 Information technology 26 44 8 16 6 0 0 70 22 114
2014 Internal audit 43 49 0 2 5 0 0 93 7 39
2014 Evaluation 42 26 10 21 0 0 0 68 21 19
2014 Other services to the public 50 29 0 14 7 0 0 80 20 14
2014 None of the above 28 51 5 14 2 0 0 79 16 241

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 12 14 9 4 0 0 73 13 22
2017 Federal regulators 77 16 0 0 0 7 0 100 0 14
2017 Communications or public affairs 78 16 4 0 0 0 1 96 0 72
2017 Access to information and privacy 57 38 0 5 0 0 0 95 5 18
2017 Security 72 19 5 0 5 0 0 91 5 22
2017 Legal services 50 33 8 8 0 0 0 84 8 12
2017 Administration and operations 73 22 2 2 0 1 0 95 3 192
2017 Human resources 65 26 3 3 1 1 0 92 5 212
2017 Financial management 65 25 4 5 1 1 0 91 6 163
2017 Procurement 82 18 0 0 0 0 0 100 0 14
2017 Real property 94 6 0 0 0 0 0 100 0 15
2017 Information management 54 32 3 6 0 3 3 91 6 35
2017 Information technology 64 22 6 5 2 1 1 87 7 125
2017 Internal audit 76 10 0 6 5 3 0 89 11 36
2017 Evaluation 77 16 0 0 0 7 0 100 0 12
2017 Data sciences 78 11 4 0 0 4 4 96 0 27
2017 Policy 81 13 3 2 1 0 1 94 3 285
2017 Project management 71 21 3 0 3 2 0 94 3 66
2017 None of the above 72 21 6 1 0 0 0 93 1 109
2014 Client contact centre 54 37 0 9 0 0 0 91 9 11
2014 Federal regulators 77 13 10 0 0 0 0 90 0 22
2014 Communications or public affairs 68 19 2 6 2 1 0 89 9 81
2014 Access to information and privacy 44 15 10 10 16 0 5 62 28 19
2014 Security 62 29 3 3 0 3 0 94 3 35
2014 Legal services 72 23 5 0 0 0 0 95 0 18
2014 Administration and operations 72 22 6 0 0 0 0 94 1 214
2014 Human resources 75 18 3 3 0 0 0 93 4 262
2014 Financial management 72 22 3 3 1 0 0 93 4 194
2014 Procurement 78 15 7 0 0 0 0 93 0 28
2014 Real property 81 14 0 0 0 6 0 100 0 15
2014 Information management 64 24 6 2 2 3 0 91 3 63
2014 Information technology 65 20 7 6 0 0 2 87 6 114
2014 Internal audit 64 23 5 5 0 3 0 89 5 39
2014 Evaluation 68 5 21 0 5 0 0 73 5 19
2014 Other services to the public 77 23 0 0 0 0 0 100 0 13
2014 None of the above 75 19 4 2 0 0 0 94 2 241

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 43 4 13 4 0 0 78 17 22
2017 Federal regulators 78 22 0 0 0 0 0 100 0 14
2017 Communications or public affairs 65 27 1 3 4 0 0 92 7 72
2017 Access to information and privacy 40 44 0 11 5 0 0 84 16 18
2017 Security 68 19 9 5 0 0 0 86 5 22
2017 Legal services 26 57 9 9 0 0 0 83 9 12
2017 Administration and operations 62 25 6 5 2 0 0 87 7 193
2017 Human resources 58 17 5 16 4 0 0 75 20 212
2017 Financial management 62 17 8 8 5 0 0 78 14 163
2017 Procurement 79 14 8 0 0 0 0 92 0 14
2017 Real property 74 12 7 6 0 0 0 86 6 16
2017 Information management 63 14 11 12 0 0 0 77 12 35
2017 Information technology 65 17 7 11 0 0 0 82 11 124
2017 Internal audit 68 13 5 3 11 0 0 81 14 36
2017 Evaluation 52 17 31 0 0 0 0 69 0 12
2017 Data sciences 74 15 4 4 4 0 0 89 7 27
2017 Policy 74 11 5 5 4 0 1 86 9 283
2017 Project management 64 15 3 10 7 0 0 79 17 66
2017 None of the above 59 24 6 7 3 0 0 84 10 109
2014 Client contact centre 54 19 18 0 9 0 0 73 9 11
2014 Federal regulators 68 23 0 9 0 0 0 91 9 22
2014 Communications or public affairs 59 25 4 10 2 0 0 84 12 81
2014 Access to information and privacy 42 21 22 0 16 0 0 63 16 19
2014 Security 60 19 9 12 0 0 0 79 12 35
2014 Legal services 62 16 11 6 6 0 0 78 11 18
2014 Administration and operations 56 30 7 5 2 0 0 86 7 214
2014 Human resources 58 23 7 8 3 0 0 81 12 262
2014 Financial management 65 18 7 6 5 0 0 82 10 194
2014 Procurement 86 7 3 3 0 0 0 93 3 28
2014 Real property 67 26 0 0 7 0 0 93 7 15
2014 Information management 61 25 3 8 2 0 0 87 10 63
2014 Information technology 59 24 5 8 4 0 0 83 11 113
2014 Internal audit 61 23 2 10 3 0 0 85 13 39
2014 Evaluation 58 27 10 0 5 0 0 84 5 19
2014 Other services to the public 70 14 7 9 0 0 0 84 9 14
2014 None of the above 65 19 5 7 3 0 0 85 10 241

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 39 5 14 4 0 0 77 18 22
2017 Federal regulators 28 28 0 23 21 0 0 56 44 14
2017 Communications or public affairs 40 36 4 17 3 0 0 76 20 73
2017 Access to information and privacy 25 42 5 21 5 0 0 68 27 18
2017 Security 54 28 9 5 5 0 0 81 9 22
2017 Legal services 26 33 8 17 17 0 0 59 33 12
2017 Administration and operations 51 35 7 6 2 0 0 86 8 192
2017 Human resources 45 31 6 12 6 0 0 77 18 212
2017 Financial management 42 31 8 10 9 0 0 72 20 163
2017 Procurement 38 50 6 0 6 0 0 88 6 14
2017 Real property 56 7 13 18 6 0 0 63 25 16
2017 Information management 43 38 8 8 3 0 0 81 11 35
2017 Information technology 46 31 6 9 7 0 0 77 17 124
2017 Internal audit 50 27 5 13 5 0 0 77 18 36
2017 Evaluation 60 24 8 0 8 0 0 84 8 12
2017 Data sciences 45 30 7 18 0 0 0 75 18 27
2017 Policy 44 32 3 13 8 0 0 76 21 284
2017 Project management 35 40 10 10 5 0 0 75 15 66
2017 None of the above 36 32 11 12 8 1 0 69 20 108
2014 Client contact centre 35 39 9 9 9 0 0 74 17 11
2014 Federal regulators 50 36 4 9 0 0 0 86 9 22
2014 Communications or public affairs 43 31 11 10 5 0 0 74 15 80
2014 Access to information and privacy 28 30 0 26 16 0 0 58 42 19
2014 Security 37 31 17 12 3 0 0 69 14 35
2014 Legal services 61 16 12 6 5 0 0 77 11 18
2014 Administration and operations 42 38 6 11 3 0 0 80 14 213
2014 Human resources 52 33 4 8 3 0 0 85 11 262
2014 Financial management 43 39 7 7 4 0 0 82 11 194
2014 Procurement 43 36 0 10 11 0 0 79 21 28
2014 Real property 34 40 7 7 6 0 7 79 14 15
2014 Information management 43 41 6 6 3 0 0 84 10 63
2014 Information technology 33 42 6 13 6 0 0 75 19 114
2014 Internal audit 46 36 5 8 5 0 0 82 13 39
2014 Evaluation 53 26 0 11 10 0 0 79 21 19
2014 Other services to the public 65 21 7 0 0 7 0 93 0 14
2014 None of the above 35 35 11 15 4 0 0 70 19 241

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 42 17 19 0 0 0 65 19 22
2017 Federal regulators 43 28 0 23 7 0 0 70 30 14
2017 Communications or public affairs 35 37 9 11 8 0 0 72 19 73
2017 Access to information and privacy 20 37 16 11 10 5 0 60 23 18
2017 Security 22 32 13 19 14 0 0 54 33 22
2017 Legal services 0 33 0 51 17 0 0 33 67 12
2017 Administration and operations 36 44 10 9 2 0 1 80 10 193
2017 Human resources 27 45 9 15 3 0 2 73 18 212
2017 Financial management 40 38 11 8 3 0 0 78 11 163
2017 Procurement 27 28 15 25 6 0 0 54 31 14
2017 Real property 42 51 7 0 0 0 0 93 0 16
2017 Information management 8 49 9 19 14 0 0 58 34 35
2017 Information technology 24 39 13 14 9 2 0 64 23 125
2017 Internal audit 49 32 8 5 3 0 3 83 8 36
2017 Evaluation 40 38 7 15 0 0 0 77 15 12
2017 Data sciences 7 50 20 11 4 4 4 62 16 26
2017 Policy 25 40 13 15 5 0 1 65 21 284
2017 Project management 18 40 22 10 9 0 1 58 19 66
2017 None of the above 26 34 20 14 4 1 1 61 18 109
2014 Client contact centre 28 45 9 18 0 0 0 73 18 11
2014 Federal regulators 55 27 14 4 0 0 0 82 4 22
2014 Communications or public affairs 35 36 18 8 4 0 0 70 11 80
2014 Access to information and privacy 33 31 6 5 26 0 0 63 31 19
2014 Security 32 28 9 19 11 0 0 61 31 35
2014 Legal services 34 32 23 5 6 0 0 66 11 18
2014 Administration and operations 32 37 11 14 5 0 0 70 19 213
2014 Human resources 37 35 12 9 4 0 2 74 13 261
2014 Financial management 36 39 11 12 2 0 0 75 15 194
2014 Procurement 29 34 11 22 3 0 0 63 26 27
2014 Real property 28 27 13 20 12 0 0 54 33 15
2014 Information management 35 25 19 14 2 0 5 63 16 63
2014 Information technology 17 43 15 15 10 0 0 60 24 114
2014 Internal audit 58 32 5 5 0 0 0 90 5 39
2014 Evaluation 26 42 21 5 5 0 0 68 10 19
2014 Other services to the public 23 50 14 14 0 0 0 72 14 14
2014 None of the above 29 36 14 15 5 0 1 65 20 241

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 53 7 5 0 0 0 87 5 22
2017 Federal regulators 42 44 8 7 0 0 0 86 7 14
2017 Communications or public affairs 40 45 7 7 1 0 0 85 8 73
2017 Access to information and privacy 37 41 16 0 5 0 0 78 5 18
2017 Security 47 34 9 10 0 0 0 81 10 21
2017 Legal services 50 16 9 8 17 0 0 67 25 12
2017 Administration and operations 31 33 20 11 5 0 0 64 16 190
2017 Human resources 44 38 11 5 2 0 0 82 7 212
2017 Financial management 36 54 2 6 2 0 0 90 8 162
2017 Procurement 32 50 8 0 11 0 0 81 11 14
2017 Real property 68 25 0 7 0 0 0 93 7 16
2017 Information management 20 58 6 8 8 0 0 78 17 35
2017 Information technology 45 39 10 4 2 0 0 84 6 125
2017 Internal audit 39 39 23 0 0 0 0 77 0 36
2017 Evaluation 53 23 8 16 0 0 0 76 16 12
2017 Data sciences 22 56 4 15 4 0 0 78 19 27
2017 Policy 46 35 9 8 2 0 0 80 10 285
2017 Project management 46 44 8 0 2 0 0 91 2 66
2017 None of the above 45 31 10 8 5 0 0 76 14 109
2014 Client contact centre 28 29 43 0 0 0 0 57 0 11
2014 Federal regulators 51 31 9 9 0 0 0 82 9 22
2014 Communications or public affairs 45 43 4 9 0 0 0 88 9 81
2014 Access to information and privacy 28 30 15 11 16 0 0 58 27 19
2014 Security 47 33 3 8 6 2 0 82 14 35
2014 Legal services 39 45 5 11 0 0 0 84 11 18
2014 Administration and operations 32 39 14 9 6 0 0 71 15 214
2014 Human resources 44 39 7 6 3 0 0 84 10 262
2014 Financial management 48 39 8 2 3 0 0 88 5 194
2014 Procurement 55 25 3 7 10 0 0 80 16 28
2014 Real property 28 53 13 0 6 0 0 81 6 15
2014 Information management 35 41 10 3 8 0 2 78 12 63
2014 Information technology 47 38 10 3 2 0 0 85 5 114
2014 Internal audit 54 38 3 3 2 0 0 93 5 39
2014 Evaluation 32 47 5 16 0 0 0 79 16 19
2014 Other services to the public 43 21 7 29 0 0 0 64 29 14
2014 None of the above 38 42 11 7 2 0 0 80 9 241

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 51 5 4 0 0 0 90 4 22
2017 Federal regulators 56 23 15 7 0 0 0 79 7 14
2017 Communications or public affairs 48 42 4 5 1 0 0 90 7 73
2017 Access to information and privacy 43 31 16 11 0 0 0 73 11 18
2017 Security 47 43 5 5 0 0 0 91 5 21
2017 Legal services 42 24 9 9 17 0 0 66 25 12
2017 Administration and operations 42 38 10 7 3 0 0 80 10 190
2017 Human resources 48 35 10 4 2 0 0 84 6 212
2017 Financial management 45 45 5 5 1 0 0 89 6 161
2017 Procurement 26 74 0 0 0 0 0 100 0 14
2017 Real property 68 32 0 0 0 0 0 100 0 16
2017 Information management 35 54 3 5 3 0 0 89 8 35
2017 Information technology 51 38 5 6 1 0 0 88 6 125
2017 Internal audit 51 33 7 6 3 0 0 85 8 36
2017 Evaluation 69 23 8 0 0 0 0 92 0 12
2017 Data sciences 40 45 4 4 7 0 0 85 11 27
2017 Policy 55 33 6 4 2 0 0 88 6 284
2017 Project management 52 37 6 2 3 0 0 89 5 66
2017 None of the above 57 27 6 5 4 0 0 84 9 109
2014 Client contact centre 28 55 9 9 0 0 0 83 9 11
2014 Federal regulators 60 31 4 4 0 0 0 91 4 22
2014 Communications or public affairs 56 35 5 2 1 0 0 91 4 81
2014 Access to information and privacy 27 35 16 6 16 0 0 62 22 19
2014 Security 47 45 2 3 3 0 0 92 6 35
2014 Legal services 50 34 6 6 6 0 0 83 11 18
2014 Administration and operations 41 36 11 7 4 0 0 78 11 213
2014 Human resources 52 38 3 6 2 0 0 90 7 262
2014 Financial management 56 32 6 5 2 0 0 88 7 194
2014 Procurement 48 35 7 7 0 3 0 86 7 28
2014 Real property 41 53 0 0 6 0 0 94 6 15
2014 Information management 44 43 4 5 3 0 0 87 8 63
2014 Information technology 52 34 8 6 0 0 0 86 6 114
2014 Internal audit 66 28 5 0 0 0 0 95 0 39
2014 Evaluation 53 37 10 0 0 0 0 90 0 19
2014 Other services to the public 43 28 7 15 7 0 0 71 23 14
2014 None of the above 45 39 8 5 3 0 0 84 8 241

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 60 4 5 0 0 0 91 5 22
2017 Federal regulators 28 50 15 7 0 0 0 78 7 14
2017 Communications or public affairs 62 30 4 4 0 0 0 92 4 73
2017 Access to information and privacy 46 33 21 0 0 0 0 79 0 18
2017 Security 47 43 10 0 0 0 0 90 0 21
2017 Legal services 33 33 26 8 0 0 0 66 8 12
2017 Administration and operations 52 38 6 4 1 0 0 90 5 190
2017 Human resources 49 36 7 6 1 1 1 86 7 211
2017 Financial management 59 29 7 5 1 0 0 88 5 162
2017 Procurement 62 25 14 0 0 0 0 86 0 14
2017 Real property 63 37 0 0 0 0 0 100 0 16
2017 Information management 34 41 8 11 3 0 3 77 14 35
2017 Information technology 49 34 8 4 5 0 0 83 9 125
2017 Internal audit 68 13 11 8 0 0 0 81 8 36
2017 Evaluation 53 39 8 0 0 0 0 92 0 12
2017 Data sciences 37 48 7 0 4 0 4 89 4 27
2017 Policy 55 28 10 6 1 0 0 83 7 284
2017 Project management 57 27 8 6 0 0 1 85 6 66
2017 None of the above 52 34 8 4 1 2 0 87 5 109
2014 Client contact centre 55 28 9 0 9 0 0 83 9 11
2014 Federal regulators 50 50 0 0 0 0 0 100 0 22
2014 Communications or public affairs 50 31 14 5 0 0 0 81 5 81
2014 Access to information and privacy 34 16 24 15 11 0 0 49 26 19
2014 Security 46 42 9 3 0 0 0 88 3 35
2014 Legal services 34 38 23 6 0 0 0 72 6 18
2014 Administration and operations 49 34 9 6 1 1 0 84 7 214
2014 Human resources 55 33 6 4 2 0 0 88 5 262
2014 Financial management 53 33 5 6 2 0 1 87 8 194
2014 Procurement 40 40 10 7 3 0 0 80 10 28
2014 Real property 47 40 0 7 6 0 0 87 13 15
2014 Information management 42 39 12 2 5 0 0 81 7 63
2014 Information technology 37 42 12 6 3 1 0 80 9 114
2014 Internal audit 49 36 0 8 8 0 0 84 16 39
2014 Evaluation 58 26 0 11 5 0 0 84 16 19
2014 Other services to the public 57 35 0 9 0 0 0 91 9 14
2014 None of the above 43 39 8 7 2 0 1 83 9 241

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 44 22 0 4 0 0 73 4 22
2017 Federal regulators 35 35 16 0 14 0 0 70 14 14
2017 Communications or public affairs 54 28 8 8 1 0 0 83 9 73
2017 Access to information and privacy 58 16 0 16 10 0 0 74 26 18
2017 Security 48 24 5 15 9 0 0 71 24 21
2017 Legal services 37 27 9 18 9 0 0 64 27 11
2017 Administration and operations 52 28 10 4 6 1 0 81 9 190
2017 Human resources 45 32 8 8 7 0 0 77 15 212
2017 Financial management 46 37 8 7 2 0 0 83 9 162
2017 Procurement 62 25 0 6 8 0 0 86 14 14
2017 Real property 57 25 6 12 0 0 0 82 12 16
2017 Information management 40 37 12 6 3 0 3 79 9 35
2017 Information technology 50 31 5 9 2 3 0 83 12 125
2017 Internal audit 63 18 11 8 0 0 0 81 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 52 30 15 4 0 0 0 81 4 27
2017 Policy 43 28 10 11 7 1 1 72 17 285
2017 Project management 43 36 9 10 3 0 0 78 13 66
2017 None of the above 44 28 11 12 5 0 0 72 17 109
2014 Client contact centre 54 37 9 0 0 0 0 91 0 11
2014 Federal regulators 41 45 4 9 0 0 0 86 9 22
2014 Communications or public affairs 44 32 16 5 2 1 0 77 8 81
2014 Access to information and privacy 44 5 26 6 16 5 0 51 23 19
2014 Security 34 34 20 6 6 0 0 68 12 35
2014 Legal services 50 11 18 11 6 0 6 64 18 18
2014 Administration and operations 44 34 8 9 5 0 0 78 14 213
2014 Human resources 48 35 8 8 1 0 0 83 9 262
2014 Financial management 40 35 8 10 5 1 1 76 15 192
2014 Procurement 42 25 22 7 3 0 0 67 11 28
2014 Real property 27 39 14 13 7 0 0 67 20 15
2014 Information management 34 41 11 9 2 0 3 78 11 63
2014 Information technology 39 32 8 16 4 0 0 72 20 114
2014 Internal audit 52 30 8 8 3 0 0 82 10 39
2014 Evaluation 47 21 16 6 10 0 0 68 16 19
2014 Other services to the public 49 28 14 9 0 0 0 78 9 14
2014 None of the above 37 31 11 14 6 0 1 69 21 241

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 31 0 18 13 0 16 63 37 22
2017 Federal regulators 0 21 15 16 21 7 20 29 51 14
2017 Communications or public affairs 34 13 12 13 8 3 18 59 26 73
2017 Access to information and privacy 22 16 11 5 5 0 40 64 18 18
2017 Security 25 24 9 15 10 0 17 59 30 21
2017 Legal services 42 24 9 8 9 9 0 72 18 12
2017 Administration and operations 33 21 11 11 11 3 10 62 26 190
2017 Human resources 19 23 11 8 15 2 22 55 31 212
2017 Financial management 21 27 12 12 6 2 20 61 23 162
2017 Procurement 21 19 20 6 6 8 21 55 17 14
2017 Real property 31 18 6 20 13 0 12 56 37 16
2017 Information management 29 15 14 23 5 3 11 51 33 35
2017 Information technology 36 21 11 10 6 3 12 68 20 125
2017 Internal audit 24 14 7 16 11 3 26 52 38 36
2017 Evaluation 24 45 23 0 0 0 7 75 0 12
2017 Data sciences 41 11 11 7 11 0 18 64 23 27
2017 Policy 19 19 16 16 16 2 12 44 37 284
2017 Project management 20 15 12 17 13 6 17 45 39 66
2017 None of the above 27 16 12 14 15 4 13 51 34 109
2014 Client contact centre 54 20 17 0 0 0 9 81 0 11
2014 Federal regulators 9 22 5 18 13 4 28 47 46 22
2014 Communications or public affairs 38 18 4 11 10 5 14 70 26 81
2014 Access to information and privacy 25 16 5 22 26 0 6 44 51 19
2014 Security 20 28 9 17 9 6 11 58 31 35
2014 Legal services 34 28 5 11 6 0 16 74 20 18
2014 Administration and operations 27 20 19 14 7 3 10 54 24 212
2014 Human resources 22 16 15 11 14 4 19 48 32 262
2014 Financial management 25 20 9 13 12 3 18 58 32 193
2014 Procurement 14 8 10 25 18 3 21 29 57 28
2014 Real property 14 21 19 13 20 0 14 39 39 15
2014 Information management 35 15 15 7 18 1 9 56 28 63
2014 Information technology 38 25 11 12 5 0 8 70 19 114
2014 Internal audit 29 20 8 8 10 0 25 66 24 39
2014 Evaluation 5 21 16 10 21 16 10 36 43 19
2014 Other services to the public 23 20 14 7 22 0 14 49 34 14
2014 None of the above 18 19 9 13 23 4 14 46 43 241

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 60 4 10 0 0 0 86 10 22
2017 Federal regulators 28 72 0 0 0 0 0 100 0 14
2017 Communications or public affairs 31 44 14 7 5 0 0 74 12 73
2017 Access to information and privacy 52 32 5 0 11 0 0 84 11 18
2017 Security 41 45 5 5 5 0 0 86 9 22
2017 Legal services 34 24 17 17 8 0 0 58 25 12
2017 Administration and operations 27 48 12 10 4 0 0 75 14 193
2017 Human resources 32 45 11 9 3 0 0 77 12 212
2017 Financial management 36 50 5 5 4 0 0 86 9 160
2017 Procurement 26 59 15 0 0 0 0 85 0 14
2017 Real property 52 41 6 0 0 0 0 94 0 15
2017 Information management 26 44 6 11 14 0 0 70 25 35
2017 Information technology 36 45 5 10 4 0 0 81 14 125
2017 Internal audit 34 47 13 6 0 0 0 82 6 35
2017 Evaluation 61 31 0 8 0 0 0 92 8 12
2017 Data sciences 22 60 11 4 4 0 0 81 7 27
2017 Policy 40 41 8 7 3 0 0 82 10 285
2017 Project management 34 48 9 6 3 0 0 82 9 65
2017 None of the above 37 42 10 6 4 0 0 79 11 109
2014 Client contact centre 19 55 0 9 17 0 0 74 26 11
2014 Federal regulators 46 36 13 0 4 0 0 82 4 22
2014 Communications or public affairs 29 50 11 8 2 0 0 79 10 81
2014 Access to information and privacy 18 30 22 10 21 0 0 47 31 19
2014 Security 40 37 8 9 6 0 0 77 15 35
2014 Legal services 34 38 17 6 6 0 0 72 11 18
2014 Administration and operations 30 46 13 8 4 0 0 75 12 214
2014 Human resources 37 44 8 7 3 0 0 81 11 262
2014 Financial management 34 46 11 6 3 0 0 80 10 194
2014 Procurement 30 46 10 7 7 0 0 76 14 28
2014 Real property 20 67 7 7 0 0 0 87 7 15
2014 Information management 34 46 4 10 6 0 0 80 16 63
2014 Information technology 25 55 10 4 5 0 0 80 9 114
2014 Internal audit 43 52 5 0 0 0 0 95 0 39
2014 Evaluation 16 58 10 16 0 0 0 74 16 19
2014 Other services to the public 36 22 20 0 22 0 0 57 22 14
2014 None of the above 30 50 9 7 4 0 0 80 11 240

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 22 27 13 0 0 4 58 14 22
2017 Federal regulators 36 28 16 14 7 0 0 63 21 14
2017 Communications or public affairs 41 39 5 9 6 0 0 79 15 73
2017 Access to information and privacy 41 26 22 0 11 0 0 67 11 18
2017 Security 41 32 9 5 14 0 0 73 19 22
2017 Legal services 9 49 9 9 25 0 0 58 33 12
2017 Administration and operations 32 39 15 9 5 0 0 71 14 193
2017 Human resources 30 40 10 12 6 0 1 71 19 212
2017 Financial management 29 41 11 15 4 0 0 70 19 160
2017 Procurement 24 41 15 0 20 0 0 65 20 14
2017 Real property 37 51 0 12 0 0 0 88 12 16
2017 Information management 26 41 11 20 3 0 0 67 23 35
2017 Information technology 29 37 14 11 8 1 0 67 19 125
2017 Internal audit 43 30 16 3 8 0 0 73 11 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 19 37 15 22 7 0 0 55 30 27
2017 Policy 38 36 10 8 8 0 0 74 16 285
2017 Project management 26 43 9 15 6 0 0 70 21 65
2017 None of the above 40 31 9 13 7 0 0 71 20 109
2014 Client contact centre 28 29 9 26 9 0 0 57 35 11
2014 Federal regulators 55 27 4 4 9 0 0 82 14 22
2014 Communications or public affairs 27 41 12 18 2 0 0 68 20 81
2014 Access to information and privacy 17 42 15 0 26 0 0 59 26 19
2014 Security 31 29 23 8 9 0 0 60 17 35
2014 Legal services 34 27 17 11 11 0 0 60 22 18
2014 Administration and operations 33 34 14 13 5 0 0 68 19 214
2014 Human resources 30 37 14 13 6 0 0 66 19 262
2014 Financial management 33 31 14 14 8 0 0 64 22 194
2014 Procurement 29 26 0 24 20 0 0 56 44 28
2014 Real property 7 67 7 7 13 0 0 73 20 15
2014 Information management 33 25 26 11 5 0 0 58 16 63
2014 Information technology 28 38 17 10 8 0 0 66 18 114
2014 Internal audit 46 26 8 12 8 0 0 72 20 39
2014 Evaluation 37 42 16 5 0 0 0 79 5 19
2014 Other services to the public 44 34 0 7 15 0 0 78 22 14
2014 None of the above 32 33 15 13 7 1 0 65 20 240

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 43 18 9 0 0 0 73 9 22
2017 Federal regulators 43 43 7 7 0 0 0 86 7 14
2017 Communications or public affairs 28 38 17 11 5 0 0 66 17 73
2017 Access to information and privacy 36 42 11 0 11 0 0 78 11 18
2017 Security 36 32 14 10 9 0 0 68 19 22
2017 Legal services 25 25 17 17 16 0 0 50 33 12
2017 Administration and operations 31 45 11 9 4 0 0 76 13 192
2017 Human resources 28 38 14 12 8 0 0 66 20 212
2017 Financial management 29 43 9 14 4 0 0 72 19 160
2017 Procurement 14 67 13 6 0 0 0 81 6 14
2017 Real property 31 44 19 0 0 0 6 80 0 16
2017 Information management 20 29 20 25 6 0 0 49 31 35
2017 Information technology 29 32 18 12 9 0 0 61 22 124
2017 Internal audit 41 43 5 5 6 0 0 84 11 36
2017 Evaluation 54 38 0 8 0 0 0 92 8 12
2017 Data sciences 15 26 26 30 4 0 0 40 33 27
2017 Policy 27 42 12 12 7 0 0 69 19 285
2017 Project management 20 41 21 16 1 0 0 62 18 64
2017 None of the above 39 30 14 11 5 0 1 69 17 108

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 34 5 9 0 0 0 86 9 22
2017 Federal regulators 42 52 7 0 0 0 0 93 0 14
2017 Communications or public affairs 42 38 11 6 3 0 0 80 9 73
2017 Access to information and privacy 62 33 5 0 0 0 0 95 0 18
2017 Security 46 23 18 5 9 0 0 68 14 22
2017 Legal services 33 33 17 9 8 0 0 67 17 12
2017 Administration and operations 46 34 15 4 2 0 0 80 6 193
2017 Human resources 39 41 7 7 5 1 0 81 12 211
2017 Financial management 42 39 7 8 3 1 0 82 11 160
2017 Procurement 49 38 0 6 0 8 0 94 6 14
2017 Real property 63 31 6 0 0 0 0 94 0 16
2017 Information management 32 35 14 11 8 0 0 66 19 35
2017 Information technology 34 49 9 5 4 0 0 83 9 125
2017 Internal audit 64 27 3 3 3 0 0 92 5 36
2017 Evaluation 61 31 8 0 0 0 0 92 0 12
2017 Data sciences 29 56 8 7 0 0 0 85 7 27
2017 Policy 51 35 6 6 2 0 0 87 7 284
2017 Project management 42 50 5 2 1 0 0 92 3 65
2017 None of the above 52 34 7 5 2 0 0 86 6 108
2014 Client contact centre 35 38 18 9 0 0 0 73 9 11
2014 Federal regulators 69 27 0 0 5 0 0 95 5 22
2014 Communications or public affairs 40 46 5 8 1 0 0 87 9 81
2014 Access to information and privacy 17 41 15 0 26 0 0 59 26 19
2014 Security 35 39 23 3 0 0 0 74 3 35
2014 Legal services 39 43 12 6 0 0 0 82 6 18
2014 Administration and operations 41 39 12 5 3 0 0 80 8 214
2014 Human resources 44 43 7 3 2 0 0 88 5 262
2014 Financial management 53 33 8 3 2 0 0 86 5 194
2014 Procurement 55 28 0 14 3 0 0 83 17 28
2014 Real property 34 53 0 13 0 0 0 87 13 15
2014 Information management 49 41 7 4 0 0 0 90 4 63
2014 Information technology 41 41 9 6 1 2 0 84 7 114
2014 Internal audit 78 17 3 3 0 0 0 95 3 39
2014 Evaluation 42 42 10 0 5 0 0 84 5 19
2014 Other services to the public 58 28 14 0 0 0 0 86 0 14
2014 None of the above 50 36 7 4 2 0 0 87 6 240

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 35 22 14 0 0 0 64 14 22
2017 Federal regulators 43 37 0 14 7 0 0 79 21 14
2017 Communications or public affairs 39 39 7 8 7 0 0 79 14 73
2017 Access to information and privacy 41 32 5 10 11 0 0 73 21 18
2017 Security 41 27 14 5 14 0 0 68 18 22
2017 Legal services 17 49 9 0 25 0 0 67 25 12
2017 Administration and operations 38 36 15 6 5 0 0 74 11 193
2017 Human resources 29 43 9 14 5 0 0 72 19 212
2017 Financial management 35 39 12 6 8 0 0 74 14 160
2017 Procurement 38 42 0 6 14 0 0 80 20 14
2017 Real property 31 57 0 6 0 0 6 94 6 16
2017 Information management 17 41 17 14 11 0 0 58 25 35
2017 Information technology 33 38 9 12 7 1 0 71 19 125
2017 Internal audit 48 33 8 0 11 0 0 81 11 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 15 44 15 19 7 0 0 59 26 27
2017 Policy 39 35 10 9 7 0 0 74 16 285
2017 Project management 29 45 12 6 8 0 0 75 14 65
2017 None of the above 39 30 8 13 10 0 0 69 23 109

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 53 0 0 0 0 0 100 0 22
2017 Federal regulators 35 58 8 0 0 0 0 92 0 14
2017 Communications or public affairs 55 28 12 5 0 0 0 83 5 73
2017 Access to information and privacy 62 33 0 0 5 0 0 95 5 18
2017 Security 63 32 5 0 0 0 0 95 0 22
2017 Legal services 42 49 0 0 8 0 0 92 8 12
2017 Administration and operations 47 39 10 4 1 0 0 85 5 193
2017 Human resources 51 36 9 3 2 0 0 87 5 211
2017 Financial management 53 38 5 4 1 0 0 91 4 163
2017 Procurement 76 17 7 0 0 0 0 93 0 14
2017 Real property 94 6 0 0 0 0 0 100 0 15
2017 Information management 40 40 11 8 0 0 0 80 8 35
2017 Information technology 47 38 8 6 1 0 0 85 7 125
2017 Internal audit 57 36 5 3 0 0 0 92 3 36
2017 Evaluation 69 31 0 0 0 0 0 100 0 12
2017 Data sciences 40 34 7 19 0 0 0 74 19 27
2017 Policy 51 34 10 4 1 0 0 85 5 284
2017 Project management 51 35 7 2 5 0 0 86 6 66
2017 None of the above 53 34 7 4 2 0 0 87 5 109
2014 Client contact centre 56 27 17 0 0 0 0 83 0 11
2014 Federal regulators 78 18 0 4 0 0 0 96 4 22
2014 Communications or public affairs 52 34 10 4 0 0 0 87 4 81
2014 Access to information and privacy 31 31 16 6 16 0 0 62 22 19
2014 Security 49 33 12 3 3 0 0 83 6 35
2014 Legal services 72 17 6 0 6 0 0 89 6 18
2014 Administration and operations 58 30 7 3 3 0 0 88 6 214
2014 Human resources 59 29 8 3 2 0 0 88 4 262
2014 Financial management 62 30 7 1 1 0 0 92 2 194
2014 Procurement 62 18 10 7 3 0 0 80 10 28
2014 Real property 73 21 7 0 0 0 0 93 0 15
2014 Information management 56 33 5 6 0 0 0 89 6 63
2014 Information technology 69 23 5 3 1 0 0 92 4 114
2014 Internal audit 79 16 3 3 0 0 0 95 3 39
2014 Evaluation 50 33 11 6 0 0 0 83 6 18
2014 Other services to the public 52 42 7 0 0 0 0 93 0 14
2014 None of the above 64 25 8 1 1 0 0 89 2 240

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 48 10 13 0 0 0 77 13 22
2017 Federal regulators 28 44 8 7 14 0 0 72 21 14
2017 Communications or public affairs 47 33 8 5 5 1 0 81 11 73
2017 Access to information and privacy 41 31 11 0 16 0 0 73 16 18
2017 Security 45 23 9 9 14 0 0 68 23 22
2017 Legal services 9 24 25 25 8 9 0 36 36 12
2017 Administration and operations 36 36 15 11 2 0 0 72 13 193
2017 Human resources 31 41 9 15 3 0 0 73 18 211
2017 Financial management 29 50 9 8 4 0 0 79 12 163
2017 Procurement 41 36 0 23 0 0 0 77 23 14
2017 Real property 61 33 6 0 0 0 0 94 0 15
2017 Information management 20 46 17 14 3 0 0 66 17 35
2017 Information technology 30 34 16 12 8 0 0 64 20 125
2017 Internal audit 43 38 3 11 5 0 0 81 16 36
2017 Evaluation 69 23 0 0 8 0 0 92 8 12
2017 Data sciences 18 45 19 15 0 4 0 65 15 27
2017 Policy 39 37 8 11 5 0 0 76 16 285
2017 Project management 33 38 10 12 7 0 0 71 19 66
2017 None of the above 42 34 10 8 5 0 0 76 14 108
2014 Client contact centre 28 45 17 10 0 0 0 73 10 11
2014 Federal regulators 32 49 9 4 5 0 0 82 9 22
2014 Communications or public affairs 35 39 10 10 6 0 0 74 16 81
2014 Access to information and privacy 12 48 9 9 22 0 0 60 31 19
2014 Security 29 42 3 17 9 0 0 71 26 35
2014 Legal services 28 27 28 6 11 0 0 55 17 18
2014 Administration and operations 33 41 11 11 4 0 0 74 15 213
2014 Human resources 32 40 10 12 5 0 0 73 17 262
2014 Financial management 31 41 8 14 6 0 0 72 20 194
2014 Procurement 33 43 7 14 4 0 0 76 18 28
2014 Real property 28 47 7 12 7 0 0 75 19 15
2014 Information management 25 38 17 11 8 0 0 64 20 62
2014 Information technology 25 45 13 12 6 0 0 69 18 114
2014 Internal audit 52 35 8 3 3 0 0 87 5 39
2014 Evaluation 42 37 16 0 5 0 0 79 5 19
2014 Other services to the public 37 28 19 7 9 0 0 65 15 14
2014 None of the above 29 44 11 11 5 0 0 73 16 241

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 44 18 8 0 0 0 73 8 22
2017 Federal regulators 27 59 0 0 14 0 0 86 14 14
2017 Communications or public affairs 43 37 7 8 4 1 0 81 12 73
2017 Access to information and privacy 36 37 5 5 16 0 0 73 22 18
2017 Security 36 55 0 0 9 0 0 91 9 22
2017 Legal services 34 42 0 25 0 0 0 75 25 12
2017 Administration and operations 39 38 11 6 6 0 0 77 12 193
2017 Human resources 32 37 15 12 4 0 0 69 16 211
2017 Financial management 37 37 12 7 7 0 0 74 14 162
2017 Procurement 39 32 22 6 0 0 0 72 6 14
2017 Real property 54 26 13 7 0 0 0 80 7 15
2017 Information management 34 52 0 11 3 0 0 86 14 35
2017 Information technology 45 30 11 7 7 0 0 75 14 125
2017 Internal audit 49 27 5 14 5 0 0 76 19 36
2017 Evaluation 69 23 8 0 0 0 0 92 0 12
2017 Data sciences 33 33 11 19 4 0 0 67 22 27
2017 Policy 39 34 10 12 5 0 0 73 17 283
2017 Project management 36 33 13 6 12 0 0 69 18 66
2017 None of the above 39 39 11 6 5 0 0 78 11 109
2014 Client contact centre 37 36 9 19 0 0 0 72 19 11
2014 Federal regulators 37 49 4 4 5 0 0 86 9 22
2014 Communications or public affairs 35 36 16 10 4 0 0 71 13 81
2014 Access to information and privacy 23 30 16 10 21 0 0 53 31 19
2014 Security 38 30 11 17 3 0 0 68 20 35
2014 Legal services 28 34 33 0 6 0 0 62 6 18
2014 Administration and operations 37 36 14 7 5 0 1 74 12 213
2014 Human resources 38 33 12 10 6 0 0 72 17 261
2014 Financial management 39 34 12 9 6 0 0 73 15 194
2014 Procurement 29 32 10 11 18 0 0 60 29 28
2014 Real property 21 32 14 20 14 0 0 53 33 15
2014 Information management 34 35 16 8 5 0 2 71 13 63
2014 Information technology 31 43 14 7 3 1 0 75 11 114
2014 Internal audit 54 25 13 5 3 0 0 80 7 39
2014 Evaluation 42 37 5 10 5 0 0 79 16 19
2014 Other services to the public 39 48 0 14 0 0 0 86 14 14
2014 None of the above 33 37 16 8 7 0 0 69 15 241

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 47 19 4 0 0 0 77 4 22
2017 Federal regulators 35 44 7 0 14 0 0 79 14 14
2017 Communications or public affairs 49 37 8 6 0 0 0 86 6 73
2017 Access to information and privacy 46 38 5 0 11 0 0 84 11 18
2017 Security 41 32 18 5 5 0 0 73 9 22
2017 Legal services 17 50 17 16 0 0 0 67 16 12
2017 Administration and operations 36 43 11 5 5 0 0 79 10 192
2017 Human resources 29 41 12 14 3 0 0 70 18 210
2017 Financial management 41 34 12 10 4 0 0 75 14 163
2017 Procurement 33 47 0 6 6 8 0 87 13 14
2017 Real property 19 75 0 6 0 0 0 94 6 15
2017 Information management 20 41 25 8 6 0 0 61 14 35
2017 Information technology 41 32 14 8 5 0 0 73 14 125
2017 Internal audit 41 37 11 8 3 0 0 78 11 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 25 33 7 30 0 4 0 61 31 27
2017 Policy 39 34 12 9 4 0 2 75 13 285
2017 Project management 21 47 16 9 8 0 0 68 16 66
2017 None of the above 43 34 10 11 2 0 0 77 13 109
2014 Client contact centre 45 17 18 19 0 0 0 63 19 11
2014 Federal regulators 42 49 0 0 5 0 4 95 5 22
2014 Communications or public affairs 40 34 10 12 3 0 1 75 15 81
2014 Access to information and privacy 12 53 9 5 22 0 0 64 26 19
2014 Security 38 30 20 12 0 0 0 68 12 35
2014 Legal services 28 45 11 11 6 0 0 73 17 18
2014 Administration and operations 38 34 16 8 3 0 1 72 11 213
2014 Human resources 38 34 14 8 4 0 1 74 12 262
2014 Financial management 39 36 11 8 5 1 1 76 13 193
2014 Procurement 32 33 17 10 7 0 0 65 18 28
2014 Real property 21 60 0 13 0 0 7 86 14 15
2014 Information management 30 44 12 13 2 0 0 74 15 62
2014 Information technology 27 36 14 14 8 1 0 64 22 114
2014 Internal audit 57 25 12 5 0 0 0 82 5 39
2014 Evaluation 47 27 16 5 5 0 0 74 10 19
2014 Other services to the public 37 50 0 14 0 0 0 86 14 14
2014 None of the above 34 41 12 7 5 0 1 76 12 241

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 53 4 5 0 0 0 90 5 22
2017 Federal regulators 28 58 0 14 0 0 0 86 14 14
2017 Communications or public affairs 56 29 1 9 4 0 0 85 13 72
2017 Access to information and privacy 41 37 11 0 11 0 0 78 11 18
2017 Security 32 45 19 0 5 0 0 77 5 22
2017 Legal services 42 24 17 0 16 0 0 67 16 12
2017 Administration and operations 39 42 9 8 3 0 0 81 10 193
2017 Human resources 38 40 10 8 3 0 0 78 11 208
2017 Financial management 41 43 9 6 1 0 0 84 7 162
2017 Procurement 39 50 0 0 11 0 0 89 11 14
2017 Real property 52 40 8 0 0 0 0 92 0 15
2017 Information management 23 49 8 16 3 0 0 72 19 35
2017 Information technology 43 38 11 5 4 0 0 80 9 125
2017 Internal audit 49 35 7 8 0 0 0 85 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 29 53 7 11 0 0 0 81 11 27
2017 Policy 44 37 12 6 2 0 0 81 7 283
2017 Project management 35 51 7 2 5 0 0 86 6 65
2017 None of the above 44 31 10 11 3 0 0 75 14 109
2014 Client contact centre 28 46 26 0 0 0 0 74 0 11
2014 Federal regulators 46 41 9 0 4 0 0 87 4 22
2014 Communications or public affairs 44 41 10 4 1 0 0 85 5 81
2014 Access to information and privacy 18 30 26 0 26 0 0 47 26 19
2014 Security 44 30 8 12 6 0 0 74 18 35
2014 Legal services 44 28 17 11 0 0 0 72 11 18
2014 Administration and operations 36 44 9 6 5 0 0 80 11 212
2014 Human resources 44 37 10 8 2 0 0 81 10 262
2014 Financial management 44 41 8 4 3 0 0 85 6 193
2014 Procurement 41 29 14 10 3 3 0 72 14 28
2014 Real property 27 54 7 12 0 0 0 81 12 15
2014 Information management 33 49 5 8 5 0 0 82 13 63
2014 Information technology 37 42 14 4 3 1 0 79 7 114
2014 Internal audit 57 32 8 3 0 0 0 90 3 39
2014 Evaluation 32 42 21 5 0 0 0 73 5 19
2014 Other services to the public 43 28 14 15 0 0 0 71 15 14
2014 None of the above 42 37 12 6 4 0 0 79 10 241

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 26 17 22 9 0 0 52 31 22
2017 Federal regulators 8 44 28 21 0 0 0 51 21 14
2017 Communications or public affairs 45 37 12 4 3 0 0 81 7 73
2017 Access to information and privacy 26 27 38 5 5 0 0 52 10 18
2017 Security 18 42 13 18 8 0 0 61 26 22
2017 Legal services 51 41 9 0 0 0 0 91 0 12
2017 Administration and operations 32 37 17 8 6 0 0 69 14 193
2017 Human resources 22 38 19 13 6 0 1 61 20 212
2017 Financial management 29 42 20 7 1 1 0 71 8 163
2017 Procurement 41 34 14 12 0 0 0 75 12 14
2017 Real property 6 45 30 18 0 0 0 51 18 16
2017 Information management 31 46 11 6 3 0 3 80 9 35
2017 Information technology 26 41 20 6 7 0 0 67 13 125
2017 Internal audit 40 32 15 10 3 0 0 72 13 36
2017 Evaluation 38 23 23 16 0 0 0 61 16 12
2017 Data sciences 34 41 22 4 0 0 0 74 4 27
2017 Policy 22 31 26 12 8 0 1 53 20 285
2017 Project management 26 33 19 15 5 0 1 59 21 66
2017 None of the above 22 36 16 17 9 0 0 58 26 109
2014 Client contact centre 9 65 9 17 0 0 0 74 17 11
2014 Federal regulators 23 27 36 9 5 0 0 50 14 22
2014 Communications or public affairs 42 37 15 5 0 1 0 80 5 81
2014 Access to information and privacy 34 32 28 6 0 0 0 67 6 19
2014 Security 29 39 14 11 6 0 0 68 17 35
2014 Legal services 62 21 16 0 0 0 0 84 0 18
2014 Administration and operations 28 39 19 8 6 0 0 67 14 214
2014 Human resources 32 37 17 8 4 0 2 71 12 262
2014 Financial management 30 42 16 6 5 0 0 72 12 194
2014 Procurement 27 40 18 7 8 0 0 67 15 28
2014 Real property 14 39 20 7 21 0 0 53 27 15
2014 Information management 40 40 10 10 2 0 0 79 11 63
2014 Information technology 23 39 20 10 8 0 0 62 18 114
2014 Internal audit 16 45 31 8 0 0 0 61 8 39
2014 Evaluation 21 37 27 11 5 0 0 57 16 19
2014 Other services to the public 21 65 14 0 0 0 0 86 0 14
2014 None of the above 24 36 21 13 5 0 0 61 18 241

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 50 27 13 0 0 0 13 60 22
2017 Federal regulators 0 23 28 20 29 0 0 49 23 14
2017 Communications or public affairs 15 17 39 15 10 1 1 26 33 73
2017 Access to information and privacy 27 22 40 5 5 0 0 11 49 18
2017 Security 18 35 28 14 0 5 0 14 56 22
2017 Legal services 0 34 32 17 17 0 0 34 34 12
2017 Administration and operations 9 25 36 21 8 0 2 30 34 192
2017 Human resources 24 27 34 8 5 0 1 14 52 209
2017 Financial management 5 23 44 20 6 0 1 27 29 163
2017 Procurement 6 25 39 14 15 0 0 29 32 14
2017 Real property 26 38 37 0 0 0 0 0 63 16
2017 Information management 28 22 35 11 0 0 3 11 52 35
2017 Information technology 13 30 34 15 4 1 2 20 45 125
2017 Internal audit 6 22 31 24 10 5 3 36 30 35
2017 Evaluation 0 8 31 38 23 0 0 62 8 12
2017 Data sciences 19 19 44 15 4 0 0 18 37 27
2017 Policy 11 26 35 20 6 0 1 26 38 284
2017 Project management 18 39 25 15 1 2 0 17 58 66
2017 None of the above 10 29 31 13 10 0 6 25 41 108
2014 Client contact centre 0 36 54 10 0 0 0 10 36 11
2014 Federal regulators 13 14 50 18 0 0 4 19 28 22
2014 Communications or public affairs 4 23 41 20 9 0 2 30 28 81
2014 Access to information and privacy 21 22 37 21 0 0 0 21 42 19
2014 Security 15 36 31 15 0 0 3 15 53 35
2014 Legal services 11 16 38 23 12 0 0 35 27 18
2014 Administration and operations 10 26 39 14 9 0 2 24 37 213
2014 Human resources 13 25 43 15 3 0 1 18 38 262
2014 Financial management 8 21 45 15 9 1 1 25 30 194
2014 Procurement 18 11 42 19 7 0 3 27 30 28
2014 Real property 7 26 34 34 0 0 0 34 32 15
2014 Information management 8 35 30 16 9 0 2 26 44 63
2014 Information technology 12 36 35 11 4 1 1 15 49 114
2014 Internal audit 3 18 56 10 10 0 3 21 21 39
2014 Evaluation 10 27 57 5 0 0 0 5 37 19
2014 Other services to the public 0 43 29 21 7 0 0 28 43 14
2014 None of the above 10 19 40 20 6 0 4 28 31 239

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 18 18 42 0 0 9 46 34 22
2017 Federal regulators 0 7 30 28 28 0 8 60 8 14
2017 Communications or public affairs 5 19 25 24 22 3 3 48 25 73
2017 Access to information and privacy 16 11 16 38 19 0 0 57 27 18
2017 Security 9 33 19 34 0 5 0 35 44 21
2017 Legal services 9 25 8 33 25 0 0 58 34 12
2017 Administration and operations 5 15 24 26 23 2 6 53 21 188
2017 Human resources 14 21 30 18 10 2 6 30 37 209
2017 Financial management 7 12 28 31 17 2 4 51 20 163
2017 Procurement 6 13 45 14 15 0 7 31 21 14
2017 Real property 0 27 26 33 14 0 0 47 27 15
2017 Information management 14 28 37 12 8 0 0 21 43 35
2017 Information technology 7 22 25 26 16 2 3 44 30 124
2017 Internal audit 3 14 26 29 16 7 6 51 19 35
2017 Evaluation 0 0 23 32 45 0 0 77 0 12
2017 Data sciences 4 15 25 30 22 4 0 54 19 27
2017 Policy 6 11 25 37 16 2 2 56 18 284
2017 Project management 11 19 28 23 12 3 3 38 32 66
2017 None of the above 5 17 31 18 17 4 8 40 25 108
2014 Client contact centre 9 44 38 9 0 0 0 9 53 11
2014 Federal regulators 5 0 18 37 36 0 4 77 5 22
2014 Communications or public affairs 4 4 28 38 19 1 6 61 8 81
2014 Access to information and privacy 21 15 16 21 11 16 0 38 43 19
2014 Security 14 26 32 15 11 0 3 27 41 35
2014 Legal services 11 6 32 34 17 0 0 51 17 18
2014 Administration and operations 7 18 26 27 16 4 3 46 26 214
2014 Human resources 5 16 26 34 13 3 3 50 23 261
2014 Financial management 5 17 26 33 16 1 3 51 23 193
2014 Procurement 10 18 22 33 11 7 0 47 30 28
2014 Real property 0 13 41 20 20 7 0 43 13 15
2014 Information management 7 13 28 20 20 7 5 46 22 63
2014 Information technology 12 21 32 23 7 2 3 32 35 114
2014 Internal audit 8 13 16 39 20 0 5 62 21 39
2014 Evaluation 0 10 21 47 16 0 5 67 11 19
2014 Other services to the public 14 0 21 36 20 0 9 61 16 14
2014 None of the above 4 13 27 35 15 3 4 53 18 240

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 22 26 20 0 4 9 23 46 22
2017 Federal regulators 7 35 28 15 16 0 0 30 41 14
2017 Communications or public affairs 12 32 36 9 9 2 0 19 44 73
2017 Access to information and privacy 22 30 27 10 11 0 0 21 52 18
2017 Security 14 26 38 9 0 0 14 11 46 22
2017 Legal services 9 33 25 9 9 0 16 20 50 12
2017 Administration and operations 15 25 33 16 8 1 2 25 41 190
2017 Human resources 27 28 23 12 5 2 2 18 58 209
2017 Financial management 10 26 34 22 7 1 1 29 36 163
2017 Procurement 0 12 43 38 8 0 0 45 12 14
2017 Real property 20 21 39 20 0 0 0 20 41 15
2017 Information management 23 29 29 6 3 7 3 10 58 34
2017 Information technology 15 30 29 18 4 3 2 23 47 124
2017 Internal audit 14 24 34 10 6 7 6 18 43 35
2017 Evaluation 0 8 40 7 45 0 0 52 8 12
2017 Data sciences 26 15 15 22 11 8 4 38 45 27
2017 Policy 17 15 30 27 9 1 1 36 33 284
2017 Project management 17 21 24 22 12 2 2 35 40 66
2017 None of the above 17 16 24 22 16 0 5 41 35 108
2014 Client contact centre 9 45 19 27 0 0 0 27 54 11
2014 Federal regulators 5 18 18 27 23 4 4 55 25 22
2014 Communications or public affairs 17 29 31 10 8 2 3 19 49 81
2014 Access to information and privacy 26 27 25 10 6 0 6 17 56 19
2014 Security 25 37 17 15 3 0 3 18 65 35
2014 Legal services 17 27 17 11 23 5 0 35 46 18
2014 Administration and operations 19 24 30 16 8 0 3 25 44 214
2014 Human resources 27 24 28 14 4 1 2 19 52 260
2014 Financial management 12 22 34 21 10 1 0 31 34 194
2014 Procurement 19 28 22 28 3 0 0 31 47 28
2014 Real property 33 33 13 21 0 0 0 21 66 15
2014 Information management 30 18 25 16 8 0 4 25 49 63
2014 Information technology 22 32 33 6 3 2 1 9 56 114
2014 Internal audit 18 16 44 13 10 0 0 23 33 39
2014 Evaluation 16 21 42 16 0 0 6 17 39 19
2014 Other services to the public 28 27 7 30 0 0 9 32 60 14
2014 None of the above 16 19 30 21 9 2 3 32 37 240

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 18 27 35 0 5 0 37 35 21
2017 Federal regulators 7 16 56 14 8 0 0 21 23 14
2017 Communications or public affairs 12 21 37 17 14 0 0 30 33 73
2017 Access to information and privacy 10 27 31 16 15 0 0 31 38 18
2017 Security 9 33 34 15 5 0 5 20 44 21
2017 Legal services 0 25 41 17 17 0 0 34 25 12
2017 Administration and operations 17 20 30 21 10 1 2 32 38 189
2017 Human resources 21 27 31 12 6 1 2 19 49 208
2017 Financial management 6 20 40 22 11 0 1 34 26 163
2017 Procurement 0 20 32 30 8 11 0 42 22 14
2017 Real property 12 26 44 12 6 0 0 18 38 16
2017 Information management 9 29 34 20 6 3 0 26 38 35
2017 Information technology 9 25 32 21 8 1 2 30 36 125
2017 Internal audit 11 14 37 20 10 5 3 33 27 35
2017 Evaluation 0 0 40 31 29 0 0 60 0 12
2017 Data sciences 15 23 33 15 15 0 0 30 37 27
2017 Policy 15 18 42 19 5 0 1 25 33 284
2017 Project management 10 24 43 14 8 2 0 22 35 66
2017 None of the above 10 35 32 11 9 0 3 21 46 108
2014 Client contact centre 9 29 45 17 0 0 0 17 37 11
2014 Federal regulators 5 14 36 45 0 0 0 45 18 22
2014 Communications or public affairs 5 20 45 20 8 0 2 29 25 81
2014 Access to information and privacy 32 16 31 16 5 0 0 21 48 19
2014 Security 9 34 26 23 6 0 3 29 44 35
2014 Legal services 6 16 43 17 17 0 0 35 22 18
2014 Administration and operations 10 23 40 18 7 1 1 25 34 213
2014 Human resources 11 24 38 21 5 0 2 26 35 259
2014 Financial management 10 21 37 22 8 1 1 30 32 193
2014 Procurement 13 34 39 7 7 0 0 14 47 28
2014 Real property 12 7 40 27 14 0 0 40 19 15
2014 Information management 5 24 30 20 16 0 5 38 30 63
2014 Information technology 16 29 36 12 5 2 2 17 46 113
2014 Internal audit 3 3 59 26 10 0 0 35 5 39
2014 Evaluation 0 27 37 31 5 0 0 37 27 19
2014 Other services to the public 16 20 28 37 0 0 0 37 36 14
2014 None of the above 10 19 40 22 6 0 3 29 29 238

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 34 13 9 0 0 4 9 77 22
2017 Federal regulators 28 21 14 21 7 0 9 31 54 14
2017 Communications or public affairs 26 29 17 15 11 0 3 27 56 73
2017 Access to information and privacy 45 17 22 6 10 0 0 15 62 17
2017 Security 14 54 10 14 5 0 5 19 71 22
2017 Legal services 8 41 17 17 17 0 0 34 49 12
2017 Administration and operations 13 27 24 21 10 1 4 33 42 189
2017 Human resources 29 29 27 7 4 1 4 11 61 210
2017 Financial management 15 23 32 18 9 0 3 28 39 162
2017 Procurement 6 27 37 22 8 0 0 30 33 14
2017 Real property 26 38 24 13 0 0 0 13 63 16
2017 Information management 31 23 34 3 3 0 6 6 58 35
2017 Information technology 18 30 28 12 10 1 2 22 49 125
2017 Internal audit 21 24 30 4 5 10 5 11 53 36
2017 Evaluation 0 15 48 22 15 0 0 37 15 12
2017 Data sciences 18 22 15 12 29 0 4 42 42 27
2017 Policy 16 27 25 20 8 1 3 29 45 284
2017 Project management 27 31 24 9 6 2 0 16 60 66
2017 None of the above 17 28 23 17 9 2 5 28 48 109
2014 Client contact centre 17 29 37 9 9 0 0 17 46 11
2014 Federal regulators 5 14 9 45 10 9 9 66 22 22
2014 Communications or public affairs 10 19 36 21 10 0 4 33 30 81
2014 Access to information and privacy 38 20 37 0 5 0 0 5 58 19
2014 Security 5 46 26 14 3 3 3 18 54 35
2014 Legal services 6 22 5 45 17 0 5 65 29 18
2014 Administration and operations 15 27 29 16 8 1 4 25 45 213
2014 Human resources 16 24 33 17 7 1 2 25 41 262
2014 Financial management 13 24 27 23 10 1 2 34 38 193
2014 Procurement 15 36 30 11 7 0 0 19 51 27
2014 Real property 12 27 20 34 7 0 0 41 39 15
2014 Information management 10 33 26 13 14 0 5 28 45 63
2014 Information technology 27 38 19 8 5 1 2 14 66 114
2014 Internal audit 18 29 26 18 7 0 3 26 48 39
2014 Evaluation 10 16 58 5 10 0 0 16 27 19
2014 Other services to the public 9 41 21 16 14 0 0 29 49 14
2014 None of the above 12 28 29 15 9 2 5 26 43 241

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 39 22 13 8 0 4 23 55 22
2017 Federal regulators 7 23 21 49 0 0 0 49 30 14
2017 Communications or public affairs 17 13 37 18 10 3 3 30 31 73
2017 Access to information and privacy 27 23 17 12 21 0 0 33 51 17
2017 Security 5 36 36 14 5 5 0 20 43 22
2017 Legal services 0 33 33 9 17 0 8 28 36 12
2017 Administration and operations 10 20 29 21 11 4 5 35 33 191
2017 Human resources 17 19 28 17 12 2 5 31 39 210
2017 Financial management 13 19 34 18 14 0 3 33 33 163
2017 Procurement 6 15 29 22 16 12 0 44 24 13
2017 Real property 6 32 18 31 13 0 0 44 38 16
2017 Information management 14 36 31 9 3 3 4 12 54 35
2017 Information technology 7 16 32 27 12 5 2 42 25 125
2017 Internal audit 25 10 30 13 6 10 6 22 42 35
2017 Evaluation 0 16 39 8 37 0 0 45 16 12
2017 Data sciences 4 19 26 18 26 8 0 48 24 27
2017 Policy 10 19 32 23 12 3 2 36 30 282
2017 Project management 12 24 36 18 6 3 0 26 37 66
2017 None of the above 11 17 38 16 10 2 7 28 31 107
2014 Client contact centre 0 17 65 17 0 0 0 17 17 11
2014 Federal regulators 0 0 31 28 32 4 4 65 0 22
2014 Communications or public affairs 5 10 28 34 20 0 4 56 15 81
2014 Access to information and privacy 35 28 5 22 10 0 0 32 63 19
2014 Security 14 20 34 20 6 3 3 27 36 35
2014 Legal services 11 0 33 23 23 0 11 51 12 18
2014 Administration and operations 11 17 29 24 10 3 5 38 31 214
2014 Human resources 8 15 31 26 13 3 4 42 24 261
2014 Financial management 7 20 29 26 15 1 3 42 28 193
2014 Procurement 3 7 40 32 14 0 3 48 11 28
2014 Real property 7 0 28 52 14 0 0 66 7 15
2014 Information management 8 15 29 31 13 2 3 46 24 62
2014 Information technology 13 26 29 18 6 3 3 26 43 114
2014 Internal audit 11 27 19 31 8 0 5 41 39 38
2014 Evaluation 5 5 43 21 21 0 5 44 11 19
2014 Other services to the public 14 0 35 29 14 0 9 46 16 14
2014 None of the above 5 11 37 29 11 2 6 43 18 241

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 18 44 16 0 0 4 16 38 22
2017 Federal regulators 7 28 34 15 7 0 9 24 39 14
2017 Communications or public affairs 9 23 35 18 9 1 6 29 34 73
2017 Access to information and privacy 21 11 41 16 11 0 0 27 32 18
2017 Security 23 21 28 14 9 0 5 24 46 22
2017 Legal services 33 16 17 17 9 0 8 28 54 12
2017 Administration and operations 13 18 37 18 11 1 3 29 32 190
2017 Human resources 21 27 28 13 6 3 3 20 51 210
2017 Financial management 11 15 45 19 7 2 1 27 27 162
2017 Procurement 0 25 28 36 0 11 0 40 29 14
2017 Real property 22 22 42 14 0 0 0 14 44 14
2017 Information management 24 29 26 9 3 10 0 13 58 34
2017 Information technology 10 28 31 19 7 3 2 28 40 125
2017 Internal audit 16 22 21 19 13 7 3 35 42 35
2017 Evaluation 15 8 32 0 45 0 0 45 23 12
2017 Data sciences 15 15 30 22 7 8 4 33 33 27
2017 Policy 15 20 34 18 10 1 1 29 36 285
2017 Project management 18 15 38 17 9 2 2 27 34 66
2017 None of the above 13 24 28 18 9 2 6 29 40 109
2014 Client contact centre 9 9 56 27 0 0 0 27 17 11
2014 Federal regulators 4 27 14 32 19 0 4 53 33 22
2014 Communications or public affairs 7 16 38 22 10 3 4 34 25 81
2014 Access to information and privacy 32 20 21 6 15 6 0 22 56 19
2014 Security 22 38 16 15 3 3 3 19 64 35
2014 Legal services 22 6 39 11 17 5 0 30 29 18
2014 Administration and operations 15 22 39 12 7 1 4 20 39 214
2014 Human resources 17 24 35 15 6 1 1 22 42 262
2014 Financial management 16 17 34 22 7 1 2 30 35 193
2014 Procurement 10 33 39 10 7 0 0 18 43 28
2014 Real property 26 33 27 7 7 0 0 14 59 15
2014 Information management 14 19 29 20 9 3 5 32 36 63
2014 Information technology 14 28 40 11 1 3 2 13 44 114
2014 Internal audit 10 13 31 31 10 3 3 43 24 39
2014 Evaluation 10 11 47 16 16 0 0 32 21 19
2014 Other services to the public 14 20 34 23 0 0 9 25 38 14
2014 None of the above 12 21 39 17 6 1 4 24 35 241
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 35 5 9 4 0 0 81 14 22
2017 Federal regulators 78 9 7 7 0 0 0 86 7 14
2017 Communications or public affairs 63 26 0 7 3 1 0 90 10 73
2017 Access to information and privacy 83 6 0 6 6 0 0 89 11 17
2017 Security 86 10 5 0 0 0 0 95 0 22
2017 Legal services 50 41 9 0 0 0 0 91 0 12
2017 Administration and operations 70 22 5 2 1 0 0 92 3 193
2017 Human resources 74 15 6 5 0 0 0 89 5 212
2017 Financial management 60 24 7 5 4 0 0 84 9 163
2017 Procurement 92 0 8 0 0 0 0 92 0 14
2017 Real property 74 26 0 0 0 0 0 100 0 16
2017 Information management 63 26 3 6 3 0 0 89 8 35
2017 Information technology 63 24 9 4 0 0 0 88 4 125
2017 Internal audit 71 23 0 3 3 0 0 94 6 36
2017 Evaluation 77 8 15 0 0 0 0 85 0 12
2017 Data sciences 81 7 0 7 0 0 4 92 8 27
2017 Policy 79 11 5 2 2 0 1 91 5 283
2017 Project management 75 14 2 5 5 0 0 89 9 66
2017 None of the above 75 17 4 4 0 0 0 92 4 109
2014 Client contact centre 54 29 9 9 0 0 0 83 9 11
2014 Federal regulators 77 18 4 0 0 0 0 96 0 22
2014 Communications or public affairs 75 16 2 6 1 0 0 90 7 81
2014 Access to information and privacy 58 17 9 10 6 0 0 75 16 19
2014 Security 63 23 3 3 6 0 3 88 9 35
2014 Legal services 61 34 6 0 0 0 0 94 0 18
2014 Administration and operations 74 16 6 3 0 0 0 91 3 214
2014 Human resources 80 15 2 2 1 0 0 96 3 262
2014 Financial management 70 18 2 5 4 0 1 89 9 194
2014 Procurement 76 17 3 0 3 0 0 93 3 28
2014 Real property 73 14 7 7 0 0 0 86 7 15
2014 Information management 69 19 5 7 0 0 0 88 7 62
2014 Information technology 71 15 6 6 2 0 0 86 8 114
2014 Internal audit 84 13 0 3 0 0 0 97 3 39
2014 Evaluation 79 11 5 0 5 0 0 90 5 19
2014 Other services to the public 79 21 0 0 0 0 0 100 0 14
2014 None of the above 76 15 4 3 1 0 0 91 5 241

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 48 14 9 4 4 5 71 15 22
2017 Federal regulators 20 15 21 21 0 7 16 45 27 14
2017 Communications or public affairs 34 25 20 4 7 7 3 65 12 73
2017 Access to information and privacy 25 43 11 0 16 5 0 71 17 18
2017 Security 42 24 10 5 14 0 5 69 20 21
2017 Legal services 9 16 17 25 25 9 0 27 55 12
2017 Administration and operations 32 33 9 10 5 7 5 73 17 193
2017 Human resources 29 29 14 9 8 3 8 65 19 212
2017 Financial management 31 32 14 10 7 3 4 67 17 163
2017 Procurement 33 21 15 17 6 0 8 59 25 14
2017 Real property 43 39 6 0 12 0 0 82 12 16
2017 Information management 34 32 20 6 8 0 0 66 14 35
2017 Information technology 38 22 15 10 5 6 3 66 17 125
2017 Internal audit 35 21 18 5 11 7 3 62 18 36
2017 Evaluation 69 8 7 0 0 0 16 91 0 12
2017 Data sciences 11 44 22 4 0 11 8 68 5 27
2017 Policy 32 24 13 10 8 7 7 65 20 283
2017 Project management 29 35 7 12 13 3 2 67 26 66
2017 None of the above 30 28 19 7 5 5 6 65 13 109
2014 Client contact centre 35 21 17 17 0 10 0 62 19 11
2014 Federal regulators 55 18 9 4 9 5 0 76 14 22
2014 Communications or public affairs 28 29 15 14 4 7 4 64 19 81
2014 Access to information and privacy 6 38 15 22 15 5 0 46 38 19
2014 Security 38 36 11 6 6 0 3 76 12 35
2014 Legal services 23 23 17 0 22 16 0 54 26 18
2014 Administration and operations 36 29 17 7 7 2 2 69 14 214
2014 Human resources 34 29 12 9 6 4 5 70 17 262
2014 Financial management 37 27 12 6 9 3 6 70 17 193
2014 Procurement 31 15 7 3 36 0 8 49 43 28
2014 Real property 34 27 13 13 6 7 0 66 20 15
2014 Information management 28 32 16 8 8 6 2 65 17 63
2014 Information technology 31 33 20 5 4 5 2 69 10 114
2014 Internal audit 41 36 8 5 7 0 2 79 13 39
2014 Evaluation 53 27 5 5 5 5 0 83 11 19
2014 Other services to the public 57 14 7 9 7 7 0 76 17 14
2014 None of the above 31 28 14 10 8 5 4 65 20 241

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 43 14 4 4 0 0 77 9 22
2017 Federal regulators 42 44 0 7 7 0 0 86 14 14
2017 Communications or public affairs 52 21 14 10 1 0 1 74 12 73
2017 Access to information and privacy 67 22 0 0 11 0 0 89 11 18
2017 Security 49 14 9 23 5 0 0 63 28 22
2017 Legal services 9 24 9 33 25 0 0 33 58 12
2017 Administration and operations 44 34 8 10 4 0 0 79 13 193
2017 Human resources 50 30 7 8 5 0 0 80 13 212
2017 Financial management 45 32 8 7 7 1 0 77 14 162
2017 Procurement 55 0 33 0 12 0 0 55 12 14
2017 Real property 50 12 13 25 0 0 0 62 25 16
2017 Information management 46 23 8 14 8 0 0 69 22 35
2017 Information technology 46 27 8 9 9 1 0 74 18 125
2017 Internal audit 63 15 5 11 5 0 0 78 16 36
2017 Evaluation 77 15 8 0 0 0 0 92 0 12
2017 Data sciences 37 48 4 11 0 0 0 85 11 27
2017 Policy 53 22 8 10 7 1 0 75 17 283
2017 Project management 30 35 7 9 18 0 0 66 27 66
2017 None of the above 46 31 11 6 5 1 0 78 11 109
2014 Client contact centre 35 37 9 19 0 0 0 72 19 11
2014 Federal regulators 68 18 4 9 0 0 0 86 9 22
2014 Communications or public affairs 40 33 11 11 4 1 0 74 15 81
2014 Access to information and privacy 15 38 10 16 21 0 0 53 37 19
2014 Security 54 20 9 18 0 0 0 74 18 35
2014 Legal services 29 22 27 11 11 0 0 51 22 18
2014 Administration and operations 50 25 10 9 5 1 0 76 13 214
2014 Human resources 52 29 9 5 5 0 0 81 10 262
2014 Financial management 50 25 7 9 9 1 0 75 18 194
2014 Procurement 31 21 8 3 36 0 0 53 40 28
2014 Real property 34 34 7 13 12 0 0 68 25 15
2014 Information management 39 36 10 10 7 0 0 74 16 63
2014 Information technology 52 26 10 5 4 2 0 81 9 114
2014 Internal audit 59 28 3 5 5 0 0 87 10 39
2014 Evaluation 63 22 0 10 5 0 0 84 16 19
2014 Other services to the public 43 27 0 21 9 0 0 71 29 14
2014 None of the above 45 25 12 9 7 1 0 72 16 241

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 36 26 4 9 0 0 61 14 22
2017 Federal regulators 36 43 14 7 0 0 0 79 7 14
2017 Communications or public affairs 43 40 3 10 4 0 0 83 15 73
2017 Access to information and privacy 31 53 5 0 11 0 0 84 11 18
2017 Security 32 23 23 14 9 0 0 54 23 22
2017 Legal services 9 8 25 33 17 9 0 18 55 12
2017 Administration and operations 42 33 12 8 4 1 1 76 12 193
2017 Human resources 42 32 8 12 4 2 0 76 16 212
2017 Financial management 39 38 9 8 5 1 0 78 13 162
2017 Procurement 20 26 27 6 14 8 0 50 21 14
2017 Real property 43 45 6 6 0 0 0 88 6 16
2017 Information management 35 25 11 20 5 3 0 62 26 35
2017 Information technology 41 30 10 10 6 2 1 74 16 125
2017 Internal audit 45 28 11 5 5 4 0 77 11 36
2017 Evaluation 77 8 7 0 0 8 0 92 0 12
2017 Data sciences 33 37 15 15 0 0 0 70 15 27
2017 Policy 49 29 10 7 4 1 0 79 11 283
2017 Project management 32 36 13 9 10 0 0 68 19 66
2017 None of the above 45 29 11 11 3 2 0 75 14 105
2014 Client contact centre 26 37 26 10 0 0 0 63 10 11
2014 Federal regulators 50 27 14 5 5 0 0 77 9 22
2014 Communications or public affairs 38 41 8 7 4 0 1 80 11 81
2014 Access to information and privacy 6 49 20 5 21 0 0 55 25 19
2014 Security 34 43 11 12 0 0 0 77 12 35
2014 Legal services 12 28 6 27 22 5 0 42 52 18
2014 Administration and operations 40 34 10 9 4 1 2 77 13 214
2014 Human resources 42 35 10 8 3 1 1 78 12 262
2014 Financial management 36 37 8 11 6 2 0 74 18 194
2014 Procurement 38 25 13 3 20 0 0 63 24 28
2014 Real property 27 60 13 0 0 0 0 87 0 15
2014 Information management 34 38 13 10 4 2 0 73 14 63
2014 Information technology 32 46 9 10 2 2 1 79 12 114
2014 Internal audit 47 33 7 11 0 0 3 82 11 39
2014 Evaluation 56 33 6 0 6 0 0 89 6 18
2014 Other services to the public 43 30 7 20 0 0 0 73 20 14
2014 None of the above 39 39 7 10 3 2 0 79 14 241

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 48 14 9 4 5 0 72 14 22
2017 Federal regulators 29 35 15 7 7 0 7 69 15 14
2017 Communications or public affairs 43 27 8 11 4 8 0 75 16 72
2017 Access to information and privacy 31 32 11 6 5 14 0 74 13 18
2017 Security 41 8 14 27 9 0 0 49 36 22
2017 Legal services 8 0 24 25 25 17 0 10 61 12
2017 Administration and operations 36 31 11 7 6 8 2 73 14 193
2017 Human resources 28 32 11 12 3 12 1 69 18 212
2017 Financial management 27 35 14 5 8 11 0 69 15 162
2017 Procurement 21 28 12 14 6 8 11 61 24 14
2017 Real property 51 24 12 12 0 0 0 75 12 16
2017 Information management 20 35 11 11 11 11 0 62 26 35
2017 Information technology 35 31 6 4 12 11 1 75 18 125
2017 Internal audit 51 22 3 3 8 14 0 84 13 36
2017 Evaluation 61 15 0 0 0 24 0 100 0 12
2017 Data sciences 27 27 19 4 0 19 4 70 5 26
2017 Policy 37 22 12 5 8 16 1 70 15 285
2017 Project management 18 23 19 13 9 15 3 50 27 66
2017 None of the above 34 24 15 10 4 10 2 66 17 109
2014 Client contact centre 52 20 9 19 0 0 0 72 19 11
2014 Federal regulators 37 31 13 0 14 5 0 72 14 22
2014 Communications or public affairs 40 29 12 5 2 6 5 78 8 81
2014 Access to information and privacy 16 32 10 25 16 0 0 48 42 19
2014 Security 43 34 9 6 3 5 0 81 10 35
2014 Legal services 18 21 23 5 17 16 0 47 26 18
2014 Administration and operations 34 27 13 11 5 7 2 68 18 214
2014 Human resources 43 24 14 8 6 5 1 71 15 262
2014 Financial management 35 26 10 12 10 5 0 65 24 194
2014 Procurement 37 11 10 20 15 7 0 52 37 28
2014 Real property 13 61 0 6 7 13 0 86 14 15
2014 Information management 24 36 15 7 7 11 0 68 15 63
2014 Information technology 34 26 9 8 6 15 3 72 17 114
2014 Internal audit 49 31 5 3 3 5 5 89 6 39
2014 Evaluation 47 16 11 0 5 21 0 80 7 19
2014 Other services to the public 51 21 14 14 0 0 0 72 14 14
2014 None of the above 33 22 14 10 7 14 0 64 19 241

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 30 14 27 9 4 0 48 37 22
2017 Federal regulators 13 7 21 21 14 16 7 26 46 14
2017 Communications or public affairs 19 28 12 11 14 14 3 56 30 73
2017 Access to information and privacy 31 15 27 0 11 16 0 55 13 18
2017 Security 23 4 22 27 19 0 5 28 48 22
2017 Legal services 0 0 8 33 33 25 0 0 90 12
2017 Administration and operations 16 28 14 13 7 16 5 57 25 192
2017 Human resources 10 22 18 11 12 23 5 44 32 212
2017 Financial management 13 24 19 14 9 17 4 47 30 162
2017 Procurement 14 20 35 8 6 19 0 41 17 14
2017 Real property 6 31 32 20 12 0 0 36 32 16
2017 Information management 14 17 17 26 8 15 3 38 41 35
2017 Information technology 15 22 14 15 9 23 2 49 32 125
2017 Internal audit 13 26 13 8 8 32 0 57 24 36
2017 Evaluation 45 8 7 8 0 32 0 78 12 12
2017 Data sciences 18 25 15 22 0 11 8 54 28 27
2017 Policy 16 16 14 11 9 28 5 48 31 285
2017 Project management 9 21 20 17 16 17 0 36 40 66
2017 None of the above 15 20 17 16 3 24 5 50 27 109
2014 Client contact centre 26 19 17 19 9 10 0 50 31 11
2014 Federal regulators 19 23 13 4 23 13 5 51 33 22
2014 Communications or public affairs 14 25 12 22 7 17 2 48 37 81
2014 Access to information and privacy 6 28 21 0 36 10 0 37 40 19
2014 Security 24 25 9 20 9 14 0 57 34 35
2014 Legal services 12 11 28 6 33 11 0 26 43 18
2014 Administration and operations 21 22 19 14 10 12 2 50 28 213
2014 Human resources 13 23 19 12 11 16 5 46 29 262
2014 Financial management 11 28 16 14 14 15 3 47 34 194
2014 Procurement 27 8 10 10 30 11 4 41 47 28
2014 Real property 14 34 13 13 12 13 0 56 29 15
2014 Information management 9 23 14 18 9 26 1 44 36 63
2014 Information technology 14 22 15 18 7 21 3 48 33 114
2014 Internal audit 23 34 5 13 7 12 5 69 25 39
2014 Evaluation 21 32 21 5 5 16 0 63 12 19
2014 Other services to the public 30 27 14 22 0 7 0 61 24 14
2014 None of the above 15 26 12 13 10 22 2 53 31 241

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 53 13 0 0 0 0 87 0 22
2017 Federal regulators 29 50 7 14 0 0 0 79 14 14
2017 Communications or public affairs 54 36 7 4 0 0 0 89 4 73
2017 Access to information and privacy 54 40 0 5 0 0 0 95 5 18
2017 Security 37 31 14 14 5 0 0 67 19 22
2017 Legal services 25 33 25 17 0 0 0 58 17 12
2017 Administration and operations 52 37 5 5 1 0 0 89 6 192
2017 Human resources 51 36 3 7 2 1 0 88 9 212
2017 Financial management 54 31 7 5 3 0 0 85 8 161
2017 Procurement 39 47 0 14 0 0 0 86 14 14
2017 Real property 57 31 12 0 0 0 0 88 0 16
2017 Information management 34 44 11 8 3 0 0 78 11 35
2017 Information technology 53 30 9 2 5 1 0 83 8 125
2017 Internal audit 57 33 0 8 3 0 0 89 11 36
2017 Evaluation 85 15 0 0 0 0 0 100 0 12
2017 Data sciences 37 44 11 7 0 0 0 81 7 27
2017 Policy 59 30 4 6 1 0 0 88 7 284
2017 Project management 38 38 8 9 7 0 0 77 16 66
2017 None of the above 53 30 8 6 1 2 0 84 7 109
2014 Client contact centre 52 39 9 0 0 0 0 91 0 11
2014 Federal regulators 78 22 0 0 0 0 0 100 0 22
2014 Communications or public affairs 45 38 4 11 2 0 0 83 14 81
2014 Access to information and privacy 32 49 9 0 10 0 0 80 10 19
2014 Security 45 49 3 3 0 0 0 94 3 35
2014 Legal services 34 39 22 0 6 0 0 73 6 18
2014 Administration and operations 52 32 10 5 1 0 0 84 6 214
2014 Human resources 53 33 6 6 2 0 0 86 8 262
2014 Financial management 49 38 4 6 3 0 0 86 9 194
2014 Procurement 43 18 7 20 13 0 0 60 33 28
2014 Real property 34 54 0 7 6 0 0 88 12 15
2014 Information management 50 38 3 7 2 0 0 88 9 63
2014 Information technology 49 41 4 4 2 0 0 91 6 113
2014 Internal audit 43 39 8 5 5 0 0 82 10 39
2014 Evaluation 79 16 5 0 0 0 0 95 0 19
2014 Other services to the public 71 29 0 0 0 0 0 100 0 14
2014 None of the above 50 34 7 7 2 0 0 84 10 241
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 34 19 13 0 0 0 68 13 22
2017 Federal regulators 50 29 7 7 7 0 0 79 14 14
2017 Communications or public affairs 48 29 7 14 0 0 1 79 14 73
2017 Access to information and privacy 46 27 0 17 11 0 0 73 27 18
2017 Security 45 37 9 0 9 0 0 82 9 22
2017 Legal services 17 17 42 16 8 0 0 34 25 12
2017 Administration and operations 44 38 12 4 3 0 0 82 7 193
2017 Human resources 42 34 10 9 4 1 0 77 13 212
2017 Financial management 41 36 13 5 4 0 0 77 10 163
2017 Procurement 35 35 6 6 18 0 0 70 24 14
2017 Real property 43 45 0 0 12 0 0 88 12 16
2017 Information management 40 39 7 9 3 3 0 82 12 35
2017 Information technology 39 29 14 8 8 2 0 70 16 124
2017 Internal audit 47 42 3 5 3 0 0 89 8 36
2017 Evaluation 69 23 0 8 0 0 0 92 8 12
2017 Data sciences 37 29 15 11 4 0 4 69 16 27
2017 Policy 43 30 11 9 6 0 0 74 15 285
2017 Project management 49 29 6 10 6 0 0 78 16 66
2017 None of the above 47 31 8 12 3 0 0 77 14 109
2014 Client contact centre 28 28 36 9 0 0 0 56 9 11
2014 Federal regulators 59 23 4 9 5 0 0 82 14 22
2014 Communications or public affairs 39 40 4 11 5 0 1 80 16 81
2014 Access to information and privacy 44 30 9 6 10 0 0 75 16 19
2014 Security 32 48 12 8 0 0 0 80 8 35
2014 Legal services 28 32 18 22 0 0 0 61 22 18
2014 Administration and operations 45 29 10 10 4 1 1 75 14 214
2014 Human resources 41 34 8 11 5 0 2 76 16 262
2014 Financial management 41 32 12 9 5 1 1 74 14 194
2014 Procurement 31 31 11 14 13 0 0 62 27 28
2014 Real property 47 33 7 13 0 0 0 80 13 15
2014 Information management 45 38 3 11 3 0 0 82 14 63
2014 Information technology 40 28 16 9 7 0 0 68 16 114
2014 Internal audit 58 35 0 3 0 3 2 97 3 38
2014 Evaluation 37 43 16 5 0 0 0 79 5 19
2014 Other services to the public 73 20 7 0 0 0 0 93 0 14
2014 None of the above 38 35 12 8 7 0 1 73 15 241

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 35 10 13 4 0 0 73 17 22
2017 Federal regulators 42 28 16 0 14 0 0 70 14 14
2017 Communications or public affairs 57 23 12 7 0 1 0 81 7 73
2017 Access to information and privacy 37 36 5 11 11 0 0 73 22 18
2017 Security 59 17 14 0 9 0 0 77 9 22
2017 Legal services 26 17 33 17 8 0 0 42 25 12
2017 Administration and operations 52 27 10 6 3 2 1 81 9 193
2017 Human resources 42 34 10 7 4 2 1 79 11 211
2017 Financial management 51 28 11 5 5 1 0 79 10 163
2017 Procurement 41 27 14 0 18 0 0 68 18 14
2017 Real property 63 13 12 12 0 0 0 76 12 16
2017 Information management 44 19 11 17 3 3 3 67 21 35
2017 Information technology 48 27 13 5 5 2 0 77 10 125
2017 Internal audit 59 22 10 3 5 0 0 81 8 36
2017 Evaluation 69 23 0 0 0 8 0 100 0 12
2017 Data sciences 30 33 18 7 4 4 4 68 12 27
2017 Policy 53 24 9 6 6 2 1 79 12 285
2017 Project management 52 24 4 7 10 1 0 78 18 66
2017 None of the above 48 32 7 5 4 5 0 84 9 109
2014 Client contact centre 28 37 17 9 0 9 0 71 10 11
2014 Federal regulators 73 13 5 4 5 0 0 86 9 22
2014 Communications or public affairs 47 28 11 8 4 1 1 76 13 81
2014 Access to information and privacy 43 30 0 6 10 10 0 82 18 19
2014 Security 32 45 14 9 0 0 0 77 9 35
2014 Legal services 34 28 22 5 11 0 0 62 16 18
2014 Administration and operations 52 25 14 4 3 1 0 79 7 214
2014 Human resources 50 27 9 9 3 2 0 79 13 261
2014 Financial management 51 27 11 4 5 2 0 80 9 194
2014 Procurement 54 15 8 3 16 3 0 72 20 28
2014 Real property 48 20 13 7 0 6 7 77 8 15
2014 Information management 43 38 8 8 3 0 0 80 11 63
2014 Information technology 49 26 11 5 3 4 1 80 9 114
2014 Internal audit 67 12 13 5 0 2 0 82 5 39
2014 Evaluation 58 21 16 0 5 0 0 79 5 19
2014 Other services to the public 59 21 19 0 0 0 0 81 0 14
2014 None of the above 46 25 13 8 6 2 0 73 14 241

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 44 9 4 4 0 0 82 9 22
2017 Federal regulators 28 42 0 16 14 0 0 70 30 14
2017 Communications or public affairs 54 28 7 11 0 0 0 82 11 73
2017 Access to information and privacy 48 30 0 11 5 5 0 83 17 18
2017 Security 55 13 8 23 0 0 0 68 23 22
2017 Legal services 17 17 41 25 0 0 0 34 25 12
2017 Administration and operations 49 34 7 5 4 1 0 84 8 193
2017 Human resources 44 36 8 8 3 1 0 81 11 211
2017 Financial management 46 34 10 6 4 0 1 80 10 162
2017 Procurement 39 37 6 7 11 0 0 76 18 14
2017 Real property 50 20 0 24 6 0 0 70 30 16
2017 Information management 43 17 18 20 3 0 0 60 23 35
2017 Information technology 41 39 10 7 3 0 0 80 10 124
2017 Internal audit 57 27 8 3 5 0 0 84 8 36
2017 Evaluation 62 31 8 0 0 0 0 92 0 12
2017 Data sciences 34 33 19 11 4 0 0 67 15 27
2017 Policy 50 28 8 9 4 0 0 79 13 284
2017 Project management 55 16 3 13 11 0 2 73 24 66
2017 None of the above 46 34 9 8 2 0 1 81 10 109
2014 Client contact centre 37 29 17 17 0 0 0 65 17 11
2014 Federal regulators 77 18 5 0 0 0 0 95 0 22
2014 Communications or public affairs 50 27 12 6 5 0 0 77 11 81
2014 Access to information and privacy 48 31 0 6 15 0 0 79 21 19
2014 Security 34 39 14 12 0 0 0 74 12 35
2014 Legal services 28 32 12 11 17 0 0 61 27 18
2014 Administration and operations 48 27 11 10 4 0 1 75 14 214
2014 Human resources 47 31 10 9 2 0 1 78 12 262
2014 Financial management 40 37 8 9 5 0 0 77 15 194
2014 Procurement 47 26 7 10 10 0 0 73 20 28
2014 Real property 61 27 0 6 7 0 0 88 12 15
2014 Information management 46 33 10 8 3 0 0 79 11 63
2014 Information technology 47 26 12 7 7 1 1 74 14 114
2014 Internal audit 64 18 13 5 0 0 0 82 5 39
2014 Evaluation 47 37 5 10 0 0 0 84 10 19
2014 Other services to the public 58 28 7 7 0 0 0 86 7 14
2014 None of the above 40 33 9 11 5 2 0 74 17 241

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 39 0 0 5 0 0 95 5 22
2017 Federal regulators 84 16 0 0 0 0 0 100 0 14
2017 Communications or public affairs 88 8 0 3 1 0 0 96 4 73
2017 Access to information and privacy 73 16 5 5 0 0 0 89 5 18
2017 Security 86 5 5 5 0 0 0 90 5 22
2017 Legal services 84 16 0 0 0 0 0 100 0 12
2017 Administration and operations 83 10 4 2 1 0 0 93 3 192
2017 Human resources 84 11 1 3 1 0 0 95 4 211
2017 Financial management 76 14 6 1 4 0 0 90 4 163
2017 Procurement 85 7 8 0 0 0 0 92 0 14
2017 Real property 74 26 0 0 0 0 0 100 0 16
2017 Information management 80 15 0 3 3 0 0 94 6 34
2017 Information technology 78 15 6 1 0 0 0 92 1 125
2017 Internal audit 92 3 3 2 0 0 0 95 2 35
2017 Evaluation 92 0 8 0 0 0 0 92 0 12
2017 Data sciences 85 7 4 0 0 4 0 96 0 27
2017 Policy 85 7 3 3 1 0 1 93 4 285
2017 Project management 79 15 4 0 2 0 0 94 2 66
2017 None of the above 77 15 5 4 0 0 0 92 4 107
2014 Client contact centre 71 29 0 0 0 0 0 100 0 11
2014 Federal regulators 100 0 0 0 0 0 0 100 0 22
2014 Communications or public affairs 80 16 2 2 0 0 0 95 2 81
2014 Access to information and privacy 76 15 0 5 0 0 5 95 5 19
2014 Security 71 26 0 0 3 0 0 97 3 35
2014 Legal services 82 7 6 6 0 0 0 89 6 18
2014 Administration and operations 79 15 4 1 1 0 0 94 2 214
2014 Human resources 88 9 1 2 0 0 0 97 2 262
2014 Financial management 80 13 5 2 1 0 1 93 2 194
2014 Procurement 90 4 0 3 3 0 0 93 7 28
2014 Real property 86 7 0 0 7 0 0 93 7 15
2014 Information management 89 5 4 3 0 0 0 93 3 63
2014 Information technology 79 13 2 4 2 0 0 93 5 114
2014 Internal audit 90 8 0 3 0 0 0 97 3 39
2014 Evaluation 90 5 0 0 5 0 0 95 5 19
2014 Other services to the public 86 14 0 0 0 0 0 100 0 14
2014 None of the above 80 13 3 1 2 1 0 94 3 241

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 21 18 13 0 0 4 67 14 22
2017 Federal regulators 43 7 15 7 21 9 0 54 30 14
2017 Communications or public affairs 68 14 3 7 1 2 4 88 9 72
2017 Access to information and privacy 58 32 0 5 5 0 0 90 10 18
2017 Security 45 23 9 0 14 0 8 75 15 22
2017 Legal services 42 33 16 8 0 0 0 76 8 12
2017 Administration and operations 51 21 9 7 4 4 4 78 12 191
2017 Human resources 56 21 5 7 6 1 5 82 13 211
2017 Financial management 54 27 6 7 3 1 4 85 9 162
2017 Procurement 59 8 8 0 15 0 11 75 17 14
2017 Real property 58 18 12 0 0 0 12 87 0 16
2017 Information management 60 18 3 9 8 0 3 80 17 35
2017 Information technology 57 24 6 5 4 3 1 84 9 125
2017 Internal audit 67 10 15 2 3 0 3 79 5 36
2017 Evaluation 75 17 0 0 0 0 8 100 0 11
2017 Data sciences 71 25 4 0 0 0 0 96 0 27
2017 Policy 47 27 6 6 4 5 5 82 12 285
2017 Project management 56 22 7 4 7 3 0 80 12 66
2017 None of the above 53 21 9 8 1 3 4 80 10 109
2014 Client contact centre 26 46 9 9 0 0 10 81 10 11
2014 Federal regulators 45 13 9 0 9 9 14 76 12 22
2014 Communications or public affairs 48 23 5 4 6 3 10 83 12 81
2014 Access to information and privacy 46 5 6 6 26 5 6 57 36 19
2014 Security 46 23 9 3 9 3 8 77 14 35
2014 Legal services 44 28 6 11 11 0 0 72 22 18
2014 Administration and operations 47 28 8 5 4 3 5 81 10 214
2014 Human resources 60 20 6 5 2 3 5 86 7 261
2014 Financial management 48 27 8 5 5 3 5 80 11 193
2014 Procurement 53 26 3 10 3 0 4 82 14 28
2014 Real property 53 14 14 7 7 7 0 71 14 15
2014 Information management 53 27 2 2 3 5 8 92 6 63
2014 Information technology 54 27 5 7 1 3 3 86 8 114
2014 Internal audit 64 12 5 5 3 3 8 85 9 39
2014 Evaluation 53 11 10 10 5 5 5 71 17 19
2014 Other services to the public 44 35 0 14 0 0 7 85 15 14
2014 None of the above 44 25 7 7 5 5 7 79 14 241

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 44 4 9 0 0 0 87 9 22
2017 Federal regulators 42 14 15 7 14 9 0 61 23 14
2017 Communications or public affairs 67 19 6 5 4 0 0 85 9 73
2017 Access to information and privacy 62 27 0 11 0 0 0 89 11 18
2017 Security 55 22 9 5 9 0 0 77 14 22
2017 Legal services 59 9 24 8 0 0 0 68 8 12
2017 Administration and operations 65 19 7 4 4 0 1 85 8 192
2017 Human resources 57 25 7 6 4 0 1 83 10 211
2017 Financial management 56 25 10 6 2 1 0 82 8 163
2017 Procurement 55 6 6 8 26 0 0 60 33 14
2017 Real property 51 25 18 6 0 0 0 76 6 16
2017 Information management 59 27 6 6 3 0 0 86 9 34
2017 Information technology 55 27 9 3 5 1 0 83 8 125
2017 Internal audit 57 25 7 5 5 0 0 82 11 36
2017 Evaluation 77 23 0 0 0 0 0 100 0 12
2017 Data sciences 52 37 11 0 0 0 0 89 0 27
2017 Policy 53 27 8 4 6 1 1 82 10 285
2017 Project management 59 17 6 11 7 0 0 76 18 66
2017 None of the above 60 19 7 11 3 0 0 79 13 109

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 37 13 5 0 0 0 82 5 21
2017 Federal regulators 43 29 7 7 14 0 0 72 21 14
2017 Communications or public affairs 70 17 6 6 0 1 0 88 6 73
2017 Access to information and privacy 67 27 0 5 0 0 0 95 5 18
2017 Security 50 31 0 5 9 0 5 85 15 22
2017 Legal services 51 16 16 16 0 0 0 67 16 12
2017 Administration and operations 68 14 10 3 4 1 0 83 7 192
2017 Human resources 56 26 8 5 4 1 0 83 9 212
2017 Financial management 56 24 13 4 2 1 0 81 6 163
2017 Procurement 55 11 14 6 15 0 0 65 21 14
2017 Real property 50 19 25 6 0 0 0 69 6 16
2017 Information management 61 18 3 6 9 3 0 82 15 34
2017 Information technology 54 23 13 3 5 2 0 79 8 125
2017 Internal audit 65 17 13 0 5 0 0 82 5 36
2017 Evaluation 85 15 0 0 0 0 0 100 0 12
2017 Data sciences 41 29 19 11 0 0 0 70 11 27
2017 Policy 59 23 10 3 4 2 0 84 7 285
2017 Project management 63 11 10 9 6 2 0 75 15 66
2017 None of the above 63 17 9 8 1 2 0 82 9 109

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 44 4 4 4 0 0 87 9 22
2017 Federal regulators 50 14 7 15 14 0 0 63 29 14
2017 Communications or public affairs 57 24 6 9 4 0 0 82 13 73
2017 Access to information and privacy 57 27 0 11 5 0 0 83 17 18
2017 Security 50 23 9 9 9 0 0 73 18 22
2017 Legal services 51 25 8 8 8 0 0 75 16 12
2017 Administration and operations 59 25 8 5 4 0 0 84 8 191
2017 Human resources 46 30 10 6 7 0 1 77 12 212
2017 Financial management 51 31 9 7 2 0 0 82 10 163
2017 Procurement 33 23 18 19 7 0 0 56 26 14
2017 Real property 58 19 6 18 0 0 0 76 18 16
2017 Information management 52 26 5 11 6 0 0 78 17 35
2017 Information technology 47 29 12 6 5 1 0 77 11 125
2017 Internal audit 58 24 5 7 5 0 0 82 13 36
2017 Evaluation 83 9 9 0 0 0 0 91 0 11
2017 Data sciences 41 22 26 7 0 4 0 65 8 27
2017 Policy 48 31 9 7 5 1 0 79 12 284
2017 Project management 55 18 9 11 8 0 0 72 19 66
2017 None of the above 53 27 9 8 3 0 0 80 11 109
2014 Client contact centre 37 46 9 9 0 0 0 83 9 11
2014 Federal regulators 64 27 4 0 5 0 0 91 5 22
2014 Communications or public affairs 53 23 11 6 8 0 0 76 14 81
2014 Access to information and privacy 40 33 0 11 15 0 0 74 26 19
2014 Security 46 31 11 12 0 0 0 77 12 35
2014 Legal services 44 23 16 5 11 0 0 67 16 18
2014 Administration and operations 57 22 10 6 4 1 0 80 10 214
2014 Human resources 54 26 7 8 5 0 0 81 12 261
2014 Financial management 50 27 12 6 4 0 0 77 11 194
2014 Procurement 40 26 11 10 13 0 0 66 23 28
2014 Real property 34 47 0 19 0 0 0 81 19 15
2014 Information management 50 37 3 5 5 0 0 87 10 63
2014 Information technology 49 29 8 7 6 1 0 79 13 114
2014 Internal audit 64 26 8 2 0 0 0 90 2 39
2014 Evaluation 47 37 10 5 0 0 0 84 5 19
2014 Other services to the public 50 22 22 6 0 0 0 72 6 14
2014 None of the above 46 28 8 9 8 1 0 74 17 241
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 61 9 21 0 0 9 67 23 10
2017 Communications or public affairs 23 27 17 10 5 9 9 61 18 21
2017 Administration and operations 35 25 10 8 8 0 13 70 18 38
2017 Human resources 18 33 16 9 6 3 15 62 19 65
2017 Financial management 32 34 14 7 2 4 7 74 10 58
2017 Information technology 46 16 18 7 3 7 3 69 11 32
2017 Internal audit 47 27 13 0 0 0 13 85 0 15
2017 Policy 24 37 13 4 4 10 7 74 10 70
2017 Project management 29 35 11 4 7 8 7 75 13 27
2017 None of the above 31 35 6 19 3 0 6 70 23 35
2014 Communications or public affairs 44 43 4 0 0 10 0 95 0 21
2014 Administration and operations 47 24 9 7 0 4 9 82 8 45
2014 Human resources 33 29 13 4 5 3 12 73 11 75
2014 Financial management 43 29 6 9 4 4 6 80 14 53
2014 Information management 29 14 35 22 0 0 0 43 22 14
2014 Information technology 47 22 9 9 0 6 6 79 11 32
2014 Internal audit 55 25 10 0 5 0 5 84 5 20
2014 None of the above 46 31 6 3 0 5 9 89 4 65

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 26 23 22 0 9 0 51 24 22
2017 Federal regulators 30 28 14 7 7 7 7 67 17 14
2017 Communications or public affairs 33 47 8 4 7 1 0 81 11 73
2017 Access to information and privacy 26 27 23 6 18 0 0 54 23 17
2017 Security 27 31 24 9 9 0 0 58 18 22
2017 Legal services 25 16 17 42 0 0 0 42 42 12
2017 Administration and operations 41 33 11 11 3 2 0 75 15 193
2017 Human resources 22 34 11 16 11 7 0 60 28 212
2017 Financial management 34 35 16 6 5 3 0 72 12 163
2017 Procurement 50 12 17 14 8 0 0 62 21 14
2017 Real property 30 37 7 18 6 0 0 68 25 16
2017 Information management 29 40 9 3 8 11 0 78 13 35
2017 Information technology 36 27 19 7 5 7 0 67 13 125
2017 Internal audit 58 26 8 0 6 3 0 86 6 36
2017 Evaluation 61 16 8 0 0 15 0 91 0 12
2017 Data sciences 30 22 18 11 0 11 7 64 14 27
2017 Policy 38 34 9 8 5 6 0 76 14 285
2017 Project management 22 42 9 8 14 5 0 68 23 66
2017 None of the above 31 39 13 10 1 6 0 75 12 109
2014 Client contact centre 9 38 36 9 0 9 0 51 10 11
2014 Federal regulators 55 18 9 0 9 9 0 80 10 22
2014 Communications or public affairs 35 31 17 10 2 3 1 69 13 81
2014 Access to information and privacy 17 30 15 6 16 16 0 56 26 19
2014 Security 23 51 15 6 3 3 0 76 9 35
2014 Legal services 12 61 16 0 11 0 0 73 11 18
2014 Administration and operations 38 32 13 9 3 4 0 73 13 214
2014 Human resources 25 39 14 9 5 7 0 69 16 262
2014 Financial management 37 36 9 8 4 6 0 78 12 193
2014 Procurement 23 37 3 17 13 7 0 64 32 28
2014 Real property 40 34 13 13 0 0 0 74 13 15
2014 Information management 30 34 16 6 4 11 0 71 11 63
2014 Information technology 26 41 12 7 3 10 0 75 12 114
2014 Internal audit 55 26 8 8 3 0 0 82 11 39
2014 Evaluation 53 21 5 0 5 16 0 88 6 19
2014 Other services to the public 43 35 23 0 0 0 0 77 0 14
2014 None of the above 29 41 12 7 6 4 0 73 14 241

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 31 31 13 4 0 0 52 17 22
2017 Federal regulators 23 28 21 7 21 0 0 51 28 14
2017 Communications or public affairs 33 44 7 9 7 0 0 77 16 73
2017 Access to information and privacy 30 21 16 22 11 0 0 51 33 18
2017 Security 36 22 19 14 9 0 0 58 23 22
2017 Legal services 8 24 17 26 16 9 0 36 46 12
2017 Administration and operations 38 42 10 5 5 1 0 80 10 193
2017 Human resources 19 33 17 18 10 2 0 53 29 211
2017 Financial management 36 30 18 9 5 2 0 67 14 163
2017 Procurement 42 20 18 12 8 0 0 62 20 14
2017 Real property 26 40 6 28 0 0 0 66 28 15
2017 Information management 15 34 12 20 14 3 3 52 36 35
2017 Information technology 27 35 19 11 6 2 0 63 18 125
2017 Internal audit 62 19 13 0 6 0 0 81 6 36
2017 Evaluation 60 32 8 0 0 0 0 92 0 12
2017 Data sciences 26 22 23 18 11 0 0 48 29 27
2017 Policy 40 31 12 9 6 2 0 72 16 285
2017 Project management 26 34 15 12 11 2 0 61 24 66
2017 None of the above 29 38 16 12 3 2 0 68 15 108
2014 Client contact centre 0 47 27 17 0 9 0 51 19 11
2014 Federal regulators 50 32 5 9 5 0 0 82 13 22
2014 Communications or public affairs 33 43 12 6 4 1 1 78 10 81
2014 Access to information and privacy 23 26 31 0 21 0 0 48 21 19
2014 Security 27 39 18 14 3 0 0 66 17 35
2014 Legal services 12 44 33 0 11 0 0 56 11 18
2014 Administration and operations 35 33 18 8 4 1 0 69 12 214
2014 Human resources 24 39 15 13 7 3 0 65 20 262
2014 Financial management 31 42 12 7 5 2 0 75 13 193
2014 Procurement 15 44 7 17 13 3 0 61 31 28
2014 Real property 27 66 7 0 0 0 0 93 0 15
2014 Information management 23 37 23 13 2 3 0 61 15 63
2014 Information technology 23 42 17 10 6 2 0 67 16 114
2014 Internal audit 54 28 13 3 3 0 0 82 5 39
2014 Evaluation 42 32 21 0 5 0 0 74 5 19
2014 Other services to the public 43 28 14 7 9 0 0 71 15 14
2014 None of the above 29 37 15 9 7 1 0 67 17 241

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 31 35 17 0 4 0 45 18 22
2017 Federal regulators 23 28 7 7 35 0 0 51 42 14
2017 Communications or public affairs 22 38 13 18 7 3 0 61 25 73
2017 Access to information and privacy 16 35 16 11 22 0 0 51 33 18
2017 Security 23 35 19 14 9 0 0 58 23 22
2017 Legal services 0 24 25 25 17 9 0 27 46 12
2017 Administration and operations 30 37 16 10 5 2 0 68 15 193
2017 Human resources 12 31 17 20 15 5 0 46 37 212
2017 Financial management 24 33 21 14 5 3 0 59 20 163
2017 Procurement 29 33 18 12 0 8 0 67 13 14
2017 Real property 6 43 18 26 0 6 0 52 28 16
2017 Information management 9 26 22 23 17 3 0 36 41 35
2017 Information technology 22 27 23 12 6 10 0 55 20 125
2017 Internal audit 26 41 8 8 6 11 0 75 15 36
2017 Evaluation 45 40 0 8 0 8 0 91 9 12
2017 Data sciences 7 29 26 11 15 11 0 42 29 27
2017 Policy 27 33 17 13 8 2 0 61 22 285
2017 Project management 16 30 25 12 13 3 0 48 26 66
2017 None of the above 20 35 16 17 4 9 0 60 23 109
2014 Client contact centre 0 47 27 17 0 9 0 51 19 11
2014 Federal regulators 41 18 18 5 18 0 0 59 23 22
2014 Communications or public affairs 14 45 25 7 4 4 1 62 12 81
2014 Access to information and privacy 11 25 25 6 21 12 0 41 30 19
2014 Security 18 34 23 14 8 2 0 53 23 35
2014 Legal services 18 28 38 0 11 5 0 48 12 18
2014 Administration and operations 22 39 20 10 6 3 0 64 16 214
2014 Human resources 14 36 15 22 8 4 0 53 31 262
2014 Financial management 22 41 14 12 7 4 0 66 20 194
2014 Procurement 18 31 10 21 13 7 0 52 36 28
2014 Real property 14 34 33 19 0 0 0 48 19 15
2014 Information management 20 27 21 19 3 10 0 52 25 63
2014 Information technology 12 39 23 13 6 7 0 55 21 114
2014 Internal audit 38 41 10 8 3 0 0 79 10 39
2014 Evaluation 37 21 26 5 5 5 0 61 11 19
2014 Other services to the public 30 34 15 14 7 0 0 64 20 14
2014 None of the above 23 34 18 14 7 5 0 59 21 240

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 41 33 0 9 0 0 58 9 21
2017 Federal regulators 21 29 21 14 7 7 0 55 22 14
2017 Communications or public affairs 28 30 9 20 10 3 0 59 31 73
2017 Access to information and privacy 25 36 11 5 22 0 0 62 27 18
2017 Security 36 22 14 9 19 0 0 58 28 22
2017 Legal services 8 16 9 42 16 9 0 26 64 12
2017 Administration and operations 32 32 19 10 6 2 0 65 16 193
2017 Human resources 21 27 16 15 12 7 0 52 30 212
2017 Financial management 31 29 13 11 10 5 0 64 22 163
2017 Procurement 56 12 6 19 8 0 0 68 26 14
2017 Real property 24 25 12 39 0 0 0 49 39 16
2017 Information management 17 15 29 11 19 9 0 35 34 35
2017 Information technology 24 31 23 8 7 7 0 59 16 125
2017 Internal audit 43 35 8 3 11 0 0 78 14 36
2017 Evaluation 69 23 0 0 0 8 0 100 0 12
2017 Data sciences 22 30 7 22 15 4 0 54 38 27
2017 Policy 31 35 10 9 11 5 0 69 21 284
2017 Project management 22 24 13 21 13 6 0 49 36 66
2017 None of the above 21 32 21 13 9 5 0 55 23 109
2014 Client contact centre 9 17 10 47 0 17 0 32 57 11
2014 Federal regulators 23 23 14 9 23 9 0 51 35 22
2014 Communications or public affairs 21 34 25 11 8 2 0 56 19 81
2014 Access to information and privacy 28 14 20 6 21 12 0 48 30 19
2014 Security 21 31 16 23 9 0 0 52 32 35
2014 Legal services 23 21 28 0 17 11 0 50 19 18
2014 Administration and operations 25 30 17 12 9 6 0 59 23 213
2014 Human resources 22 32 20 11 9 6 0 57 21 262
2014 Financial management 24 30 18 16 6 6 0 58 23 194
2014 Procurement 26 29 3 14 17 10 0 62 35 28
2014 Real property 21 46 7 20 0 7 0 72 21 15
2014 Information management 22 22 15 16 11 15 0 51 32 63
2014 Information technology 18 34 13 18 10 9 0 57 30 114
2014 Internal audit 46 29 13 5 3 5 0 78 8 39
2014 Evaluation 58 16 11 5 5 5 0 78 11 19
2014 Other services to the public 30 41 9 14 7 0 0 71 20 14
2014 None of the above 25 29 14 15 11 6 0 58 27 241

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 44 22 18 0 0 0 60 18 22
2017 Federal regulators 21 43 14 7 14 0 0 65 21 14
2017 Communications or public affairs 18 39 13 20 7 4 0 59 27 73
2017 Access to information and privacy 11 34 27 5 22 0 0 45 27 18
2017 Security 32 22 9 19 18 0 0 53 37 22
2017 Legal services 0 33 9 42 8 9 0 36 55 12
2017 Administration and operations 28 36 17 11 7 1 0 64 18 193
2017 Human resources 15 38 14 14 15 3 0 55 30 212
2017 Financial management 20 42 17 14 7 1 0 62 20 163
2017 Procurement 30 41 0 29 0 0 0 71 29 14
2017 Real property 17 52 6 25 0 0 0 69 25 16
2017 Information management 12 35 9 23 19 3 0 48 43 35
2017 Information technology 20 32 25 13 7 3 0 54 21 125
2017 Internal audit 28 43 11 5 8 4 0 74 14 36
2017 Evaluation 52 48 0 0 0 0 0 100 0 12
2017 Data sciences 3 26 37 22 7 4 0 31 31 27
2017 Policy 25 36 15 16 7 1 0 62 23 285
2017 Project management 13 36 17 13 19 2 0 50 32 66
2017 None of the above 22 40 13 18 3 5 0 65 21 107
2014 Client contact centre 9 17 26 39 9 0 0 26 48 11
2014 Federal regulators 28 40 5 0 27 0 0 68 27 22
2014 Communications or public affairs 14 41 20 18 4 2 1 57 23 81
2014 Access to information and privacy 17 36 16 5 21 6 0 56 27 19
2014 Security 20 32 20 14 14 0 0 52 28 35
2014 Legal services 18 44 16 5 17 0 0 62 22 18
2014 Administration and operations 18 40 16 17 6 3 0 60 23 214
2014 Human resources 13 42 14 20 8 3 0 57 29 262
2014 Financial management 19 44 11 15 11 1 0 64 25 194
2014 Procurement 12 58 3 10 16 0 0 70 27 28
2014 Real property 20 35 13 19 7 7 0 59 27 15
2014 Information management 17 27 21 21 9 5 0 46 32 63
2014 Information technology 14 26 18 21 14 7 0 43 38 114
2014 Internal audit 34 40 8 11 8 0 0 74 18 38
2014 Evaluation 58 10 16 10 5 0 0 68 16 19
2014 Other services to the public 39 34 0 21 7 0 0 72 28 14
2014 None of the above 22 31 14 20 11 2 0 54 31 241
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 53 18 8 0 5 0 73 9 22
2017 Federal regulators 28 50 21 0 0 0 0 79 0 14
2017 Communications or public affairs 28 46 15 7 3 0 0 75 10 73
2017 Access to information and privacy 21 57 11 0 11 0 0 78 11 18
2017 Security 41 31 14 14 0 0 0 72 14 22
2017 Legal services 33 16 42 9 0 0 0 50 9 12
2017 Administration and operations 34 48 13 4 1 0 0 83 4 192
2017 Human resources 24 42 12 14 7 1 0 67 20 212
2017 Financial management 27 51 9 9 3 0 0 79 12 163
2017 Procurement 34 53 8 6 0 0 0 86 6 14
2017 Real property 37 57 6 0 0 0 0 94 0 16
2017 Information management 12 43 20 11 11 3 0 57 23 35
2017 Information technology 25 44 21 6 3 1 0 69 10 125
2017 Internal audit 43 41 14 3 0 0 0 84 3 36
2017 Evaluation 46 46 8 0 0 0 0 92 0 12
2017 Data sciences 26 37 11 11 11 4 0 65 23 27
2017 Policy 35 41 13 6 2 2 0 78 8 284
2017 Project management 29 49 13 5 1 3 0 80 6 66
2017 None of the above 28 54 7 5 2 3 0 85 7 108
2014 Client contact centre 9 64 18 9 0 0 0 73 9 11
2014 Federal regulators 28 40 18 9 4 0 0 68 13 22
2014 Communications or public affairs 30 43 16 5 3 4 0 76 8 81
2014 Access to information and privacy 16 38 21 0 15 10 0 60 17 19
2014 Security 35 40 9 14 3 0 0 75 17 35
2014 Legal services 23 50 22 0 6 0 0 73 6 18
2014 Administration and operations 31 36 18 8 3 3 1 70 11 213
2014 Human resources 26 46 13 11 2 1 0 73 14 262
2014 Financial management 28 46 15 8 2 1 0 75 10 194
2014 Procurement 11 43 21 21 3 0 0 54 24 28
2014 Real property 40 40 7 7 0 7 0 86 7 15
2014 Information management 34 41 17 6 0 1 0 76 6 63
2014 Information technology 19 47 20 10 1 3 0 68 11 114
2014 Internal audit 35 39 10 10 0 5 0 78 11 39
2014 Evaluation 27 47 21 5 0 0 0 74 5 19
2014 Other services to the public 38 55 7 0 0 0 0 93 0 14
2014 None of the above 26 44 15 10 3 2 0 71 14 241

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 39 30 10 0 9 0 56 11 22
2017 Federal regulators 35 65 0 0 0 0 0 100 0 14
2017 Communications or public affairs 38 45 7 0 3 8 0 90 3 73
2017 Access to information and privacy 30 59 5 5 0 0 0 89 5 18
2017 Security 37 50 9 0 5 0 0 87 5 22
2017 Legal services 17 50 25 0 0 9 0 73 0 12
2017 Administration and operations 40 42 13 1 0 4 0 85 1 192
2017 Human resources 34 40 12 4 3 7 1 80 8 211
2017 Financial management 41 42 11 2 1 2 0 85 3 162
2017 Procurement 60 27 6 0 0 8 0 93 0 14
2017 Real property 75 25 0 0 0 0 0 100 0 16
2017 Information management 26 52 16 0 0 6 0 83 0 35
2017 Information technology 37 42 10 5 2 3 0 82 7 125
2017 Internal audit 53 34 5 6 3 0 0 87 8 36
2017 Evaluation 69 31 0 0 0 0 0 100 0 12
2017 Data sciences 48 29 0 11 0 11 0 87 13 27
2017 Policy 54 35 5 2 1 3 0 92 3 283
2017 Project management 36 38 22 2 0 2 0 76 2 66
2017 None of the above 46 28 13 3 0 8 2 82 3 108
2014 Client contact centre 17 47 18 9 0 9 0 70 10 11
2014 Federal regulators 50 36 0 9 0 0 5 90 10 22
2014 Communications or public affairs 38 42 12 1 0 5 1 85 1 80
2014 Access to information and privacy 12 43 26 5 6 9 0 60 11 19
2014 Security 49 34 14 3 0 0 0 83 3 35
2014 Legal services 23 38 23 0 6 11 0 68 6 18
2014 Administration and operations 41 36 14 3 0 5 1 82 3 214
2014 Human resources 43 36 11 3 1 5 1 84 4 262
2014 Financial management 48 36 7 2 2 5 0 88 4 194
2014 Procurement 34 39 14 0 10 3 0 76 10 28
2014 Real property 60 20 13 0 0 7 0 86 0 15
2014 Information management 40 45 10 0 0 5 0 89 0 63
2014 Information technology 38 36 11 3 1 10 2 83 4 114
2014 Internal audit 41 38 16 3 0 2 0 81 3 39
2014 Evaluation 58 31 0 5 0 5 0 94 6 19
2014 Other services to the public 44 27 29 0 0 0 0 71 0 14
2014 None of the above 49 34 6 4 1 4 1 88 5 241

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 39 27 8 5 4 0 58 14 22
2017 Federal regulators 35 50 0 7 0 0 9 92 8 14
2017 Communications or public affairs 42 31 8 8 5 4 1 77 14 73
2017 Access to information and privacy 51 38 5 5 0 0 0 89 5 18
2017 Security 59 23 9 5 5 0 0 82 9 22
2017 Legal services 8 33 17 33 0 8 0 45 36 12
2017 Administration and operations 45 38 8 6 1 2 1 85 7 192
2017 Human resources 46 35 9 5 2 3 1 83 7 211
2017 Financial management 43 32 12 5 4 3 1 78 9 163
2017 Procurement 65 12 17 6 0 0 0 77 6 14
2017 Real property 44 56 0 0 0 0 0 100 0 16
2017 Information management 43 34 3 17 0 3 0 80 17 35
2017 Information technology 33 32 16 9 4 5 2 69 13 124
2017 Internal audit 59 21 13 3 3 0 3 82 6 36
2017 Evaluation 91 9 0 0 0 0 0 100 0 11
2017 Data sciences 25 41 11 15 4 4 0 69 19 27
2017 Policy 48 30 10 5 4 3 0 81 9 284
2017 Project management 46 26 12 12 1 0 3 74 14 66
2017 None of the above 43 28 11 12 2 1 2 74 15 108
2014 Client contact centre 17 57 9 9 0 9 0 81 10 11
2014 Federal regulators 50 27 14 9 0 0 0 77 9 22
2014 Communications or public affairs 46 27 11 10 2 3 1 76 12 81
2014 Access to information and privacy 39 30 10 0 16 5 0 73 17 19
2014 Security 38 45 6 6 2 3 0 85 9 35
2014 Legal services 23 43 12 11 6 5 0 70 17 18
2014 Administration and operations 40 38 10 5 3 2 1 81 9 214
2014 Human resources 51 32 7 5 2 2 0 86 7 262
2014 Financial management 52 30 7 4 3 3 0 85 7 194
2014 Procurement 34 43 3 7 10 3 0 79 18 28
2014 Real property 53 40 0 7 0 0 0 93 7 15
2014 Information management 35 41 16 5 2 1 0 77 7 63
2014 Information technology 37 37 10 3 4 7 2 81 8 114
2014 Internal audit 62 21 8 0 2 0 7 89 2 39
2014 Evaluation 58 37 0 0 5 0 0 95 5 19
2014 Other services to the public 37 56 0 7 0 0 0 93 7 14
2014 None of the above 41 32 12 5 6 1 3 76 12 241

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 40 17 9 0 14 0 70 10 22
2017 Federal regulators 7 43 14 14 0 7 16 64 18 14
2017 Communications or public affairs 32 26 16 13 7 5 1 63 21 72
2017 Access to information and privacy 31 40 17 0 11 0 0 71 11 17
2017 Security 32 36 14 9 9 0 0 68 18 22
2017 Legal services 0 24 25 33 0 17 0 29 40 12
2017 Administration and operations 29 32 21 12 2 3 2 64 14 192
2017 Human resources 29 34 17 12 3 4 0 66 16 212
2017 Financial management 28 35 14 13 6 3 1 65 20 163
2017 Procurement 21 33 32 14 0 0 0 54 14 14
2017 Real property 37 51 6 6 0 0 0 88 6 16
2017 Information management 18 34 25 9 8 6 0 55 18 35
2017 Information technology 20 30 24 13 8 5 0 53 22 125
2017 Internal audit 49 26 13 3 6 4 0 78 9 36
2017 Evaluation 69 15 8 8 0 0 0 84 8 12
2017 Data sciences 11 56 11 7 4 8 4 75 13 27
2017 Policy 36 31 11 10 6 4 1 72 16 285
2017 Project management 23 35 18 10 9 5 0 61 20 66
2017 None of the above 27 34 18 11 4 5 2 65 16 108
2014 Client contact centre 17 30 35 18 0 0 0 47 18 11
2014 Federal regulators 37 31 9 9 5 9 0 75 15 22
2014 Communications or public affairs 44 21 15 10 3 5 3 70 13 81
2014 Access to information and privacy 39 9 15 16 16 5 0 51 33 19
2014 Security 18 34 23 19 0 6 0 55 20 35
2014 Legal services 11 27 39 12 6 5 0 40 19 18
2014 Administration and operations 29 36 16 7 4 6 1 71 12 214
2014 Human resources 39 30 14 9 2 5 1 73 11 262
2014 Financial management 35 29 19 10 4 4 0 66 14 194
2014 Procurement 22 37 14 16 10 0 0 59 26 28
2014 Real property 41 52 0 0 0 0 7 100 0 15
2014 Information management 30 37 21 6 3 3 0 69 10 63
2014 Information technology 23 31 19 14 7 4 1 57 22 114
2014 Internal audit 42 35 13 5 0 0 5 81 5 39
2014 Evaluation 47 37 10 0 5 0 0 84 5 19
2014 Other services to the public 36 37 14 0 7 6 0 78 7 14
2014 None of the above 32 35 16 7 5 6 1 72 12 241

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 39 4 16 13 9 9 58 36 22
2017 Federal regulators 7 23 0 35 14 21 0 38 62 14
2017 Communications or public affairs 16 21 19 15 14 12 3 44 34 73
2017 Access to information and privacy 11 20 22 0 27 10 10 39 34 18
2017 Security 27 18 0 24 14 5 13 55 45 22
2017 Legal services 17 16 0 25 25 17 0 40 60 12
2017 Administration and operations 22 24 16 13 11 9 5 53 28 192
2017 Human resources 14 20 21 16 13 10 6 40 34 211
2017 Financial management 15 23 18 13 15 12 5 45 33 163
2017 Procurement 14 21 27 14 25 0 0 35 38 14
2017 Real property 24 26 6 32 0 6 6 56 37 16
2017 Information management 6 32 34 6 11 8 3 43 19 35
2017 Information technology 16 21 17 11 15 17 3 47 32 125
2017 Internal audit 23 29 11 5 11 19 3 66 21 36
2017 Evaluation 45 8 16 9 8 0 15 62 19 12
2017 Data sciences 19 18 4 33 11 15 0 44 52 27
2017 Policy 20 16 12 15 14 18 5 47 38 285
2017 Project management 17 18 14 16 21 12 2 41 43 66
2017 None of the above 12 25 20 11 17 10 4 44 33 108
2014 Client contact centre 9 10 17 28 9 27 0 26 50 11
2014 Federal regulators 14 9 18 4 32 9 14 30 47 22
2014 Communications or public affairs 9 20 24 15 14 11 7 35 36 81
2014 Access to information and privacy 5 10 20 16 26 17 6 19 55 19
2014 Security 18 22 17 26 6 8 3 45 36 35
2014 Legal services 6 33 27 6 17 0 12 44 25 18
2014 Administration and operations 13 22 21 13 15 12 5 42 33 214
2014 Human resources 16 23 17 14 14 12 5 46 34 261
2014 Financial management 19 15 17 9 14 16 10 46 31 194
2014 Procurement 18 25 7 25 10 11 4 51 41 28
2014 Real property 7 41 13 14 19 7 0 51 35 15
2014 Information management 20 11 16 11 13 20 8 44 34 63
2014 Information technology 12 24 20 16 13 12 3 42 34 114
2014 Internal audit 18 32 18 8 5 12 8 62 15 39
2014 Evaluation 32 16 5 10 5 31 0 70 23 19
2014 Other services to the public 16 23 7 20 20 7 7 45 47 14
2014 None of the above 14 17 14 14 19 17 4 39 43 240

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 22 22 4 4 0 5 67 9 22
2017 Federal regulators 71 22 0 7 0 0 0 93 7 14
2017 Communications or public affairs 58 23 3 7 3 3 4 87 10 73
2017 Access to information and privacy 52 37 5 0 0 0 5 94 0 18
2017 Security 63 19 10 4 0 0 5 86 4 22
2017 Legal services 59 25 16 0 0 0 0 84 0 12
2017 Administration and operations 60 25 10 3 0 1 2 87 3 193
2017 Human resources 58 29 6 6 0 1 1 88 6 212
2017 Financial management 54 25 11 6 3 0 1 79 9 163
2017 Procurement 92 0 8 0 0 0 0 92 0 14
2017 Real property 67 25 0 7 0 0 0 93 7 16
2017 Information management 52 23 8 14 3 0 0 75 17 35
2017 Information technology 55 28 11 5 0 2 0 84 5 125
2017 Internal audit 65 18 0 5 8 0 3 86 14 36
2017 Evaluation 46 23 24 7 0 0 0 69 7 12
2017 Data sciences 74 15 4 4 0 4 0 92 4 27
2017 Policy 67 16 6 5 4 1 1 85 9 284
2017 Project management 61 23 8 3 3 1 0 86 6 65
2017 None of the above 61 23 9 5 1 2 0 85 6 109
2014 Client contact centre 35 47 18 0 0 0 0 82 0 11
2014 Federal regulators 59 23 18 0 0 0 0 82 0 22
2014 Communications or public affairs 62 27 5 4 2 0 0 89 6 81
2014 Access to information and privacy 52 23 5 10 6 0 5 79 16 18
2014 Security 63 20 9 6 3 0 0 82 9 35
2014 Legal services 55 28 17 0 0 0 0 83 0 18
2014 Administration and operations 61 26 6 3 1 1 1 89 4 214
2014 Human resources 63 27 3 4 2 1 1 91 5 261
2014 Financial management 55 28 10 3 3 0 2 84 6 193
2014 Procurement 58 35 3 0 3 0 0 93 3 28
2014 Real property 59 14 14 7 7 0 0 73 13 15
2014 Information management 55 30 12 3 0 0 0 85 3 63
2014 Information technology 61 24 9 3 4 0 1 85 6 114
2014 Internal audit 64 28 8 0 0 0 0 92 0 39
2014 Evaluation 74 10 5 5 5 0 0 84 10 19
2014 Other services to the public 64 22 7 7 0 0 0 86 7 14
2014 None of the above 60 20 9 7 3 0 1 81 10 241

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 35 9 0 0 4 0 91 0 22
2017 Federal regulators 84 9 0 0 0 0 7 100 0 14
2017 Communications or public affairs 67 27 1 0 0 5 0 99 0 73
2017 Access to information and privacy 56 33 5 0 0 6 0 94 0 18
2017 Security 72 23 5 0 0 0 0 95 0 22
2017 Legal services 67 24 9 0 0 0 0 91 0 12
2017 Administration and operations 73 19 4 0 2 3 1 94 2 193
2017 Human resources 70 23 3 2 0 1 1 95 2 212
2017 Financial management 73 21 1 3 1 1 0 95 4 163
2017 Procurement 71 14 15 0 0 0 0 85 0 14
2017 Real property 94 6 0 0 0 0 0 100 0 16
2017 Information management 52 40 0 0 3 3 3 97 3 35
2017 Information technology 62 26 3 1 0 7 2 96 1 125
2017 Internal audit 77 13 5 3 0 3 0 92 3 36
2017 Evaluation 85 15 0 0 0 0 0 100 0 12
2017 Data sciences 78 11 4 0 0 7 0 96 0 27
2017 Policy 77 14 2 2 0 3 2 95 3 285
2017 Project management 71 15 6 0 2 2 4 92 2 65
2017 None of the above 66 17 7 1 2 5 2 90 3 109
2014 Client contact centre 73 17 0 0 0 10 0 100 0 11
2014 Federal regulators 82 13 4 0 0 0 0 96 0 22
2014 Communications or public affairs 73 18 0 4 1 1 3 95 5 81
2014 Access to information and privacy 69 16 5 0 0 0 10 95 0 19
2014 Security 68 17 6 6 0 0 3 88 6 35
2014 Legal services 66 23 6 0 0 6 0 94 0 18
2014 Administration and operations 71 21 3 1 0 3 1 96 1 214
2014 Human resources 76 16 3 2 0 3 1 95 2 261
2014 Financial management 70 20 5 1 0 2 2 94 1 194
2014 Procurement 86 7 7 0 0 0 0 93 0 28
2014 Real property 79 21 0 0 0 0 0 100 0 15
2014 Information management 62 29 2 0 0 6 2 98 0 63
2014 Information technology 64 22 4 2 2 3 3 91 4 114
2014 Internal audit 74 18 5 0 0 0 2 95 0 39
2014 Evaluation 90 5 5 0 0 0 0 95 0 19
2014 Other services to the public 79 21 0 0 0 0 0 100 0 14
2014 None of the above 68 18 3 2 0 6 3 94 3 240

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 58 13 4 5 0 0 79 9 22
2017 Federal regulators 35 21 16 7 21 0 0 56 28 14
2017 Communications or public affairs 28 36 13 10 5 7 1 69 17 73
2017 Access to information and privacy 30 27 16 11 10 5 0 60 23 18
2017 Security 27 27 13 19 14 0 0 54 33 22
2017 Legal services 9 41 0 25 16 9 0 54 46 12
2017 Administration and operations 38 37 12 8 3 2 0 77 11 193
2017 Human resources 22 40 18 13 5 2 0 63 19 212
2017 Financial management 36 39 12 7 5 1 0 76 12 162
2017 Procurement 14 16 8 36 13 12 0 35 56 13
2017 Real property 23 77 0 0 0 0 0 100 0 16
2017 Information management 17 31 25 21 5 0 0 48 26 35
2017 Information technology 22 35 15 17 9 3 0 58 27 125
2017 Internal audit 49 27 11 3 6 4 0 80 9 36
2017 Evaluation 54 31 7 0 0 8 0 92 0 12
2017 Data sciences 22 41 4 26 0 8 0 68 28 27
2017 Policy 30 33 11 14 7 5 1 66 22 284
2017 Project management 31 36 14 8 9 3 0 69 17 64
2017 None of the above 34 35 5 12 9 5 0 72 22 109
2014 Client contact centre 17 47 17 10 0 9 0 70 11 11
2014 Federal regulators 54 27 9 4 5 0 0 82 9 22
2014 Communications or public affairs 29 38 15 11 4 2 1 69 15 81
2014 Access to information and privacy 22 42 10 10 16 0 0 63 26 19
2014 Security 29 28 2 17 21 3 0 59 39 35
2014 Legal services 11 21 34 6 22 0 7 35 29 18
2014 Administration and operations 33 33 17 10 5 1 0 67 16 213
2014 Human resources 26 34 16 15 3 4 1 64 19 262
2014 Financial management 29 41 12 11 5 1 0 71 17 194
2014 Procurement 32 18 8 10 21 10 0 56 35 28
2014 Real property 21 34 13 13 12 7 0 59 27 15
2014 Information management 28 31 21 9 2 6 2 65 12 63
2014 Information technology 14 37 17 18 9 4 0 53 28 114
2014 Internal audit 52 28 10 5 5 0 0 80 10 39
2014 Evaluation 42 32 11 16 0 0 0 73 16 19
2014 Other services to the public 7 43 13 38 0 0 0 49 38 14
2014 None of the above 22 32 16 17 8 5 1 57 26 241

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 36 9 18 10 4 0 60 30 21
2017 Federal regulators 28 14 15 14 21 9 0 46 38 14
2017 Communications or public affairs 22 22 6 24 17 8 3 49 45 73
2017 Access to information and privacy 25 11 21 27 6 5 5 40 36 18
2017 Security 45 17 5 14 19 0 0 63 33 22
2017 Legal services 25 0 8 8 42 17 0 30 60 12
2017 Administration and operations 27 33 15 12 9 3 1 63 22 193
2017 Human resources 18 29 19 15 14 3 2 49 30 210
2017 Financial management 32 30 13 13 9 1 2 64 23 163
2017 Procurement 15 21 0 21 32 11 0 40 60 14
2017 Real property 24 58 12 6 0 0 0 82 6 16
2017 Information management 14 28 12 11 29 6 0 45 43 35
2017 Information technology 20 22 17 21 17 2 1 43 39 125
2017 Internal audit 30 22 13 16 14 4 0 55 31 36
2017 Evaluation 37 32 8 0 0 7 16 90 0 12
2017 Data sciences 11 26 11 34 15 4 0 38 50 27
2017 Policy 27 26 11 13 14 5 4 58 30 283
2017 Project management 18 24 26 20 9 2 1 44 30 65
2017 None of the above 27 28 10 16 15 3 2 57 32 108
2014 Client contact centre 9 28 27 10 26 0 0 37 37 11
2014 Federal regulators 14 36 14 18 9 5 5 55 30 22
2014 Communications or public affairs 23 18 8 32 15 1 2 43 48 81
2014 Access to information and privacy 0 35 16 16 22 0 12 39 43 19
2014 Security 24 25 9 8 29 0 5 51 40 35
2014 Legal services 6 11 18 12 44 5 5 18 62 18
2014 Administration and operations 21 26 19 16 13 1 4 49 30 214
2014 Human resources 19 31 15 17 13 3 3 53 31 262
2014 Financial management 23 26 13 15 17 2 4 52 34 194
2014 Procurement 15 26 8 20 27 4 0 42 50 28
2014 Real property 20 14 13 20 25 7 0 37 49 15
2014 Information management 23 26 11 14 13 9 3 56 31 63
2014 Information technology 13 29 11 24 21 0 2 43 46 114
2014 Internal audit 28 21 18 12 13 2 5 53 28 39
2014 Evaluation 26 32 16 16 10 0 0 58 26 19
2014 Other services to the public 15 42 7 20 14 0 0 58 35 14
2014 None of the above 18 21 13 21 17 5 4 43 42 241

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 27 28 5 9 10 0 54 15 21
2017 Federal regulators 20 23 15 14 14 7 7 50 33 14
2017 Communications or public affairs 33 46 7 8 5 1 0 80 13 73
2017 Access to information and privacy 30 26 27 11 5 0 0 56 16 18
2017 Security 48 33 5 10 5 0 0 81 14 21
2017 Legal services 8 16 33 42 0 0 0 24 42 12
2017 Administration and operations 28 34 22 9 3 4 1 65 12 191
2017 Human resources 23 40 20 10 3 4 0 66 14 212
2017 Financial management 29 42 14 7 4 5 1 75 11 162
2017 Procurement 41 14 13 21 0 11 0 61 24 14
2017 Real property 36 52 12 0 0 0 0 88 0 16
2017 Information management 23 29 20 17 5 6 0 55 24 35
2017 Information technology 29 35 18 7 6 4 0 67 14 125
2017 Internal audit 28 35 11 11 5 7 3 70 18 36
2017 Evaluation 53 24 8 8 0 7 0 83 9 12
2017 Data sciences 18 41 15 19 0 8 0 64 20 27
2017 Policy 31 37 16 6 6 4 0 71 12 284
2017 Project management 23 39 10 14 12 1 0 63 26 65
2017 None of the above 24 46 14 11 4 2 0 71 15 109

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 53 14 0 0 5 4 85 0 22
2017 Federal regulators 36 36 14 0 7 7 0 77 8 14
2017 Communications or public affairs 50 23 17 5 0 6 0 77 5 73
2017 Access to information and privacy 40 49 11 0 0 0 0 89 0 18
2017 Security 54 32 0 9 5 0 0 87 13 22
2017 Legal services 17 41 17 25 0 0 0 58 25 12
2017 Administration and operations 46 35 13 3 1 2 0 83 4 193
2017 Human resources 40 38 13 2 3 4 0 81 6 211
2017 Financial management 49 35 7 4 1 5 0 88 5 163
2017 Procurement 42 32 25 0 0 0 0 75 0 14
2017 Real property 50 31 13 6 0 0 0 81 6 16
2017 Information management 34 37 8 9 5 7 0 76 15 35
2017 Information technology 42 32 16 5 2 2 0 76 7 125
2017 Internal audit 63 24 3 0 5 4 0 91 6 36
2017 Evaluation 77 23 0 0 0 0 0 100 0 12
2017 Data sciences 55 22 11 0 0 12 0 88 0 27
2017 Policy 48 28 10 4 3 6 0 81 8 285
2017 Project management 42 29 13 6 3 6 1 76 9 65
2017 None of the above 41 35 12 4 1 7 0 82 5 109
2014 Client contact centre 43 30 0 9 0 18 0 89 11 11
2014 Federal regulators 37 45 18 0 0 0 0 82 0 22
2014 Communications or public affairs 49 32 10 3 0 5 1 86 4 81
2014 Access to information and privacy 42 25 16 0 5 12 0 77 5 19
2014 Security 52 34 6 8 0 0 0 86 8 35
2014 Legal services 50 27 12 6 0 5 0 81 6 18
2014 Administration and operations 52 29 13 2 2 2 0 83 4 213
2014 Human resources 52 33 10 2 0 3 0 88 2 262
2014 Financial management 50 33 9 3 1 3 1 87 4 194
2014 Procurement 29 29 7 7 14 15 0 68 24 28
2014 Real property 41 53 0 0 0 7 0 100 0 15
2014 Information management 38 36 19 3 0 3 0 77 3 63
2014 Information technology 52 32 9 0 1 6 0 90 1 114
2014 Internal audit 64 24 5 2 3 3 0 90 5 39
2014 Evaluation 53 32 10 5 0 0 0 84 5 19
2014 Other services to the public 51 35 14 0 0 0 0 86 0 14
2014 None of the above 43 38 9 2 3 5 1 86 5 240

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 62 13 0 0 4 0 86 0 22
2017 Federal regulators 28 30 14 14 7 7 0 62 23 14
2017 Communications or public affairs 49 28 8 11 1 3 0 78 13 73
2017 Access to information and privacy 46 22 27 6 0 0 0 68 6 18
2017 Security 63 32 5 0 0 0 0 95 0 22
2017 Legal services 17 33 26 25 0 0 0 49 25 12
2017 Administration and operations 50 35 10 2 3 1 0 86 5 193
2017 Human resources 39 41 10 5 3 2 0 82 8 212
2017 Financial management 45 39 12 2 1 1 0 85 3 163
2017 Procurement 54 21 11 6 0 8 0 82 6 14
2017 Real property 63 37 0 0 0 0 0 100 0 16
2017 Information management 31 55 11 0 3 0 0 86 3 35
2017 Information technology 41 40 12 3 2 2 0 82 6 125
2017 Internal audit 59 28 3 3 6 3 0 89 8 36
2017 Evaluation 61 31 8 0 0 0 0 92 0 12
2017 Data sciences 33 48 11 0 4 4 0 85 4 27
2017 Policy 38 43 8 7 3 1 0 82 10 285
2017 Project management 38 42 12 2 5 2 0 82 6 65
2017 None of the above 43 39 13 5 0 1 0 83 5 109
2014 Client contact centre 35 38 18 9 0 0 0 73 9 11
2014 Federal regulators 55 31 0 4 9 0 0 86 14 22
2014 Communications or public affairs 45 33 13 2 1 5 0 82 4 81
2014 Access to information and privacy 37 37 10 10 6 0 0 74 16 19
2014 Security 46 31 17 6 0 0 0 77 6 35
2014 Legal services 45 28 6 11 6 5 0 77 17 18
2014 Administration and operations 47 33 11 3 3 2 0 83 6 214
2014 Human resources 49 34 9 4 1 2 0 85 5 262
2014 Financial management 45 34 10 4 3 4 0 83 7 194
2014 Procurement 32 41 4 13 3 7 0 78 18 28
2014 Real property 27 46 7 7 0 13 0 85 8 15
2014 Information management 42 41 6 3 5 2 0 85 9 63
2014 Information technology 48 35 10 3 0 4 0 87 3 114
2014 Internal audit 66 24 3 0 3 5 0 95 3 39
2014 Evaluation 63 21 10 5 0 0 0 84 5 19
2014 Other services to the public 51 29 21 0 0 0 0 79 0 14
2014 None of the above 35 41 9 9 2 3 1 79 12 241

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 44 9 0 0 0 0 91 0 22
2017 Federal regulators 36 43 14 7 0 0 0 79 7 14
2017 Communications or public affairs 63 27 4 4 1 1 0 91 5 72
2017 Access to information and privacy 41 32 11 10 5 0 0 73 16 18
2017 Security 54 27 5 9 5 0 0 81 14 22
2017 Legal services 34 33 8 25 0 0 0 67 25 12
2017 Administration and operations 55 33 7 4 2 0 0 87 6 193
2017 Human resources 41 42 9 5 3 0 0 83 8 212
2017 Financial management 48 40 7 4 1 1 0 88 5 162
2017 Procurement 77 16 0 7 0 0 0 93 7 13
2017 Real property 62 38 0 0 0 0 0 100 0 16
2017 Information management 32 51 8 8 0 0 0 83 8 35
2017 Information technology 47 38 6 3 5 1 0 86 7 125
2017 Internal audit 63 26 3 0 8 0 0 89 8 36
2017 Evaluation 85 7 8 0 0 0 0 92 0 12
2017 Data sciences 37 52 4 3 4 0 0 89 7 27
2017 Policy 53 34 6 4 2 1 0 88 5 285
2017 Project management 40 45 9 0 6 0 0 85 6 65
2017 None of the above 49 35 9 5 2 0 0 84 7 109
2014 Client contact centre 35 48 17 0 0 0 0 83 0 11
2014 Federal regulators 50 36 5 0 9 0 0 86 9 22
2014 Communications or public affairs 50 35 7 6 1 0 0 85 7 81
2014 Access to information and privacy 48 25 16 5 6 0 0 74 10 19
2014 Security 43 45 8 3 0 0 0 88 3 35
2014 Legal services 39 39 17 6 0 0 0 78 6 18
2014 Administration and operations 56 32 10 1 1 0 0 88 2 214
2014 Human resources 57 30 8 3 0 0 0 88 4 261
2014 Financial management 55 32 6 5 2 0 0 87 7 194
2014 Procurement 40 26 10 7 16 0 0 66 24 28
2014 Real property 47 46 7 0 0 0 0 93 0 15
2014 Information management 48 39 8 5 0 0 0 87 5 62
2014 Information technology 54 35 7 1 2 1 0 90 3 114
2014 Internal audit 66 29 3 0 3 0 0 95 3 39
2014 Evaluation 63 32 0 0 5 0 0 95 5 19
2014 Other services to the public 57 21 14 9 0 0 0 78 9 14
2014 None of the above 44 38 9 4 2 1 1 84 7 241

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 62 4 9 4 0 0 83 13 22
2017 Federal regulators 28 50 0 21 0 0 0 79 21 14
2017 Communications or public affairs 57 20 12 5 5 0 0 77 11 73
2017 Access to information and privacy 41 27 11 11 11 0 0 68 21 18
2017 Security 46 17 19 5 14 0 0 63 18 22
2017 Legal services 33 24 9 25 0 8 0 63 28 12
2017 Administration and operations 44 34 14 3 4 1 0 79 6 192
2017 Human resources 30 33 18 9 7 2 0 65 17 212
2017 Financial management 40 32 17 9 2 1 0 72 11 163
2017 Procurement 49 21 8 23 0 0 0 69 23 14
2017 Real property 47 47 6 0 0 0 0 94 0 15
2017 Information management 24 26 27 17 6 0 0 50 23 34
2017 Information technology 39 36 12 10 3 0 0 75 13 125
2017 Internal audit 53 23 13 3 8 0 0 76 11 36
2017 Evaluation 85 0 7 8 0 0 0 85 8 12
2017 Data sciences 22 26 33 19 0 0 0 48 19 27
2017 Policy 46 32 12 6 3 0 0 78 10 284
2017 Project management 40 27 17 9 6 0 0 68 15 65
2017 None of the above 43 25 13 14 4 1 0 69 18 109
2014 Client contact centre 35 21 36 0 9 0 0 56 9 11
2014 Federal regulators 41 36 5 14 5 0 0 77 18 22
2014 Communications or public affairs 34 37 19 6 3 0 1 72 9 80
2014 Access to information and privacy 28 19 26 6 15 6 0 50 22 19
2014 Security 29 36 11 14 9 0 0 66 23 35
2014 Legal services 24 49 11 0 17 0 0 72 17 18
2014 Administration and operations 33 35 19 7 3 2 0 70 11 214
2014 Human resources 30 38 17 10 4 0 1 69 14 261
2014 Financial management 38 34 15 8 5 1 0 72 13 194
2014 Procurement 34 22 11 20 13 0 0 56 33 28
2014 Real property 40 41 7 7 6 0 0 81 12 15
2014 Information management 34 28 18 20 0 0 0 62 20 63
2014 Information technology 29 41 15 9 3 2 1 72 13 114
2014 Internal audit 45 31 21 0 0 3 0 79 0 39
2014 Evaluation 47 27 21 5 0 0 0 74 5 19
2014 Other services to the public 37 20 14 20 9 0 0 57 29 14
2014 None of the above 30 37 16 9 7 0 1 68 16 240

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 58 4 13 0 0 0 83 13 22
2017 Federal regulators 36 43 0 21 0 0 0 79 21 14
2017 Communications or public affairs 59 20 10 9 3 0 0 79 12 73
2017 Access to information and privacy 41 27 11 11 11 0 0 68 21 18
2017 Security 43 23 15 14 5 0 0 66 19 21
2017 Legal services 25 33 9 25 0 8 0 63 28 12
2017 Administration and operations 45 34 14 4 3 0 0 79 7 192
2017 Human resources 34 34 15 10 6 0 1 68 16 212
2017 Financial management 40 36 13 8 3 1 0 76 11 163
2017 Procurement 54 23 0 12 11 0 0 77 23 14
2017 Real property 56 38 6 0 0 0 0 94 0 16
2017 Information management 23 35 14 19 6 3 0 60 25 35
2017 Information technology 39 39 11 6 5 0 0 77 11 125
2017 Internal audit 58 26 5 6 5 0 0 84 11 36
2017 Evaluation 85 0 15 0 0 0 0 85 0 12
2017 Data sciences 22 45 15 15 4 0 0 67 18 27
2017 Policy 45 35 11 6 3 0 0 80 9 284
2017 Project management 33 40 12 8 8 0 0 73 15 65
2017 None of the above 41 29 11 14 5 0 0 70 19 109
2014 Client contact centre 35 30 27 0 9 0 0 64 9 11
2014 Federal regulators 46 31 4 14 5 0 0 77 18 22
2014 Communications or public affairs 36 41 14 8 1 0 0 76 10 80
2014 Access to information and privacy 28 30 22 6 15 0 0 57 21 19
2014 Security 32 36 11 15 6 0 0 69 20 35
2014 Legal services 12 61 11 6 11 0 0 72 17 18
2014 Administration and operations 34 37 16 9 3 0 0 72 12 213
2014 Human resources 33 41 13 9 3 0 0 75 12 262
2014 Financial management 41 32 16 7 4 0 0 73 12 194
2014 Procurement 26 29 18 13 10 3 0 57 24 28
2014 Real property 40 47 0 12 0 0 0 88 12 15
2014 Information management 26 49 8 16 0 0 0 76 16 63
2014 Information technology 28 45 13 8 3 1 1 75 12 114
2014 Internal audit 49 31 15 5 0 0 0 79 5 39
2014 Evaluation 42 42 10 5 0 0 0 84 5 19
2014 Other services to the public 37 34 14 7 9 0 0 71 15 14
2014 None of the above 31 40 12 9 7 1 1 71 16 241

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 36 17 4 9 4 0 68 14 22
2017 Federal regulators 28 37 7 14 14 0 0 65 28 14
2017 Communications or public affairs 42 17 11 16 5 10 0 65 23 73
2017 Access to information and privacy 16 22 31 15 17 0 0 38 32 18
2017 Security 27 31 19 5 14 5 0 61 19 22
2017 Legal services 25 24 17 16 9 8 0 54 27 12
2017 Administration and operations 35 28 14 11 8 3 1 66 20 192
2017 Human resources 28 24 19 12 11 5 1 55 24 211
2017 Financial management 32 29 18 9 7 4 1 65 16 163
2017 Procurement 48 14 20 0 11 7 0 67 12 14
2017 Real property 50 37 6 7 0 0 0 87 7 16
2017 Information management 26 23 17 17 14 3 0 50 32 35
2017 Information technology 33 23 25 5 6 6 1 61 12 125
2017 Internal audit 41 24 19 0 11 5 0 68 12 36
2017 Evaluation 69 0 23 0 0 8 0 75 0 12
2017 Data sciences 22 23 11 15 26 0 3 46 42 27
2017 Policy 37 25 16 11 7 4 1 65 18 283
2017 Project management 33 26 21 7 8 3 1 62 16 65
2017 None of the above 40 21 13 14 11 0 1 62 25 109
2014 Client contact centre 9 38 27 9 9 9 0 51 19 11
2014 Federal regulators 28 32 14 14 9 5 0 62 24 22
2014 Communications or public affairs 32 23 14 21 5 5 1 58 28 81
2014 Access to information and privacy 10 25 21 11 21 11 0 40 36 19
2014 Security 26 25 29 11 9 0 0 51 20 35
2014 Legal services 18 22 32 5 17 6 0 42 23 18
2014 Administration and operations 26 29 19 13 10 2 1 57 24 214
2014 Human resources 31 22 16 16 10 4 1 56 27 261
2014 Financial management 28 27 20 13 9 4 0 57 23 194
2014 Procurement 27 26 25 0 23 0 0 52 23 28
2014 Real property 20 34 14 19 0 13 0 62 22 15
2014 Information management 25 22 24 14 11 1 2 48 27 63
2014 Information technology 30 25 17 16 6 5 0 58 23 114
2014 Internal audit 34 20 23 13 5 5 0 57 19 39
2014 Evaluation 32 32 5 10 5 16 0 75 19 19
2014 Other services to the public 37 14 28 13 9 0 0 51 21 14
2014 None of the above 25 25 17 16 12 3 1 52 30 241
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 34 35 30 22
2017 Federal regulators 48 14 37 14
2017 Communications or public affairs 44 26 30 73
2017 Access to information and privacy 46 10 44 18
2017 Security 31 23 46 22
2017 Legal services 42 8 50 12
2017 Administration and operations 51 22 27 193
2017 Human resources 44 25 30 212
2017 Financial management 46 29 25 163
2017 Procurement 59 28 14 14
2017 Real property 24 19 57 16
2017 Information management 37 32 32 35
2017 Information technology 38 25 37 125
2017 Internal audit 35 25 40 36
2017 Evaluation 39 32 29 12
2017 Data sciences 48 22 30 27
2017 Policy 50 15 35 284
2017 Project management 40 25 35 66
2017 None of the above 46 25 29 108
2014 Client contact centre 44 28 28 11
2014 Federal regulators 46 28 27 22
2014 Communications or public affairs 46 22 32 81
2014 Access to information and privacy 58 17 25 19
2014 Security 35 29 36 35
2014 Legal services 16 35 49 18
2014 Administration and operations 51 19 29 214
2014 Human resources 50 22 28 262
2014 Financial management 41 25 34 194
2014 Procurement 38 26 36 28
2014 Real property 40 21 40 15
2014 Information management 38 26 36 63
2014 Information technology 40 28 32 114
2014 Internal audit 43 26 31 39
2014 Evaluation 43 26 31 19
2014 Other services to the public 58 14 28 14
2014 None of the above 46 19 35 241

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Communications or public affairs 0 16 44 6 19 15 32
2017 Administration and operations 7 37 39 1 10 6 98
2017 Human resources 9 20 59 2 3 6 94
2017 Financial management 14 15 47 7 13 3 74
2017 Information management 16 0 69 8 0 8 13
2017 Information technology 11 23 40 2 17 7 46
2017 Internal audit 15 22 30 8 26 0 12
2017 Data sciences 0 23 77 0 0 0 13
2017 Policy 5 26 51 3 9 5 140
2017 Project management 3 29 49 3 15 0 27
2017 None of the above 10 30 47 0 4 8 50
2014 Federal regulators 0 20 80 0 9999 0 10
2014 Communications or public affairs 17 8 46 13 9999 16 37
2014 Access to information and privacy 10 0 28 26 9999 36 11
2014 Security 25 8 67 0 9999 0 12
2014 Administration and operations 6 28 52 3 9999 11 109
2014 Human resources 12 24 50 5 9999 9 130
2014 Financial management 10 21 58 8 9999 4 79
2014 Procurement 0 19 62 10 9999 9 11
2014 Information management 8 4 64 4 9999 20 24
2014 Information technology 11 18 58 4 9999 8 46
2014 Internal audit 6 6 77 6 9999 5 17
2014 None of the above 4 18 60 10 9999 8 111
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 0 100 22
2017 Communications or public affairs 23 77 73
2017 Administration and operations 17 83 192
2017 Human resources 19 81 212
2017 Financial management 14 86 163
2017 Information technology 16 84 125
2017 Internal audit 23 77 36
2017 Evaluation 0 100 12
2017 Data sciences 22 78 27
2017 Policy 15 85 285
2017 Project management 25 75 66
2017 None of the above 16 84 108
2014 Communications or public affairs 20 80 81
2014 Access to information and privacy 30 70 19
2014 Security 18 82 35
2014 Administration and operations 14 86 214
2014 Human resources 14 86 262
2014 Financial management 15 85 194
2014 Procurement 34 66 28
2014 Information management 13 87 63
2014 Information technology 13 87 114
2014 Internal audit 18 82 39
2014 None of the above 21 79 241

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 57 17
2017 Administration and operations 44 32
2017 Human resources 51 39
2017 Financial management 34 24
2017 Information technology 40 20
2017 Policy 31 41
2017 Project management 41 17
2017 None of the above 44 16
2014 Communications or public affairs 44 16
2014 Administration and operations 44 29
2014 Financial management 32 29
2014 Procurement 77 10
2014 Information technology 39 15
2014 None of the above 42 50

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 51 17
2017 Administration and operations 68 32
2017 Human resources 75 39
2017 Financial management 84 24
2017 Information technology 77 20
2017 Policy 72 41
2017 Project management 59 17
2017 None of the above 68 16
2014 Communications or public affairs 81 16
2014 Administration and operations 67 29
2014 Human resources 86 36
2014 Financial management 72 29
2014 Procurement 81 10
2014 Information technology 73 15
2014 None of the above 68 50

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 32
2017 None of the above 0 16
2014 Procurement 0 10
2014 None of the above 0 50

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Administration and operations 0 32
2017 Human resources 0 39
2017 Financial management 0 24
2017 Information technology 0 20
2017 Policy 0 41
2017 Project management 0 17
2017 None of the above 0 16
2014 Communications or public affairs 0 16
2014 Administration and operations 0 29
2014 Human resources 0 36
2014 Financial management 0 29
2014 Procurement 0 10
2014 Information technology 0 15
2014 None of the above 0 50

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Project management 0 17
2014 Communications or public affairs 0 16

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Administration and operations 0 32
2017 Financial management 0 24
2017 Information technology 0 20
2017 Project management 0 17
2017 None of the above 0 16
2014 Administration and operations 0 29
2014 Procurement 0 10
2014 Information technology 0 15
2014 None of the above 0 50

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Information technology 0 20
2017 Policy 0 41
2017 Project management 0 17
2017 None of the above 0 16
2014 Communications or public affairs 0 16
2014 Administration and operations 0 29
2014 Human resources 0 36
2014 Financial management 0 29
2014 Procurement 0 10
2014 Information technology 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 32 17
2017 Administration and operations 31 32
2017 Human resources 36 39
2017 Information technology 40 20
2017 Policy 36 41
2017 Project management 36 17
2017 None of the above 46 17
2014 Communications or public affairs 32 16
2014 Administration and operations 34 29
2014 Human resources 36 36
2014 Financial management 34 29
2014 Procurement 60 10
2014 None of the above 48 50

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 47 32
2017 Human resources 50 39
2017 Financial management 41 24
2017 Information technology 51 20
2017 Policy 40 41
2017 Project management 36 17
2017 None of the above 34 17
2014 Communications or public affairs 44 16
2014 Administration and operations 39 29
2014 Human resources 39 36
2014 Financial management 55 29
2014 Information technology 40 15
2014 None of the above 58 50

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 40 17
2017 Administration and operations 28 32
2017 Human resources 51 39
2017 Financial management 42 24
2017 Information technology 46 20
2017 Policy 55 41
2017 Project management 47 17
2017 None of the above 42 17
2014 Communications or public affairs 57 16
2014 Administration and operations 49 29
2014 Human resources 48 36
2014 Financial management 52 29
2014 Procurement 81 10
2014 Information technology 53 15
2014 None of the above 60 50

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 46 17
2017 Administration and operations 44 32
2017 Human resources 28 39
2017 Financial management 41 24
2017 Information technology 34 20
2017 Policy 36 41
2017 Project management 40 17
2017 None of the above 40 17
2014 Communications or public affairs 31 16
2014 Administration and operations 39 29
2014 Human resources 39 36
2014 Financial management 38 29
2014 Procurement 52 10
2014 Information technology 40 15
2014 None of the above 46 50

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 34 32
2017 Human resources 27 39
2017 Financial management 25 24
2017 Information technology 40 20
2017 Policy 31 41
2017 None of the above 29 17
2014 Communications or public affairs 38 16
2014 Administration and operations 24 29
2014 Human resources 31 36
2014 Financial management 38 29
2014 Information technology 47 15
2014 None of the above 34 50

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 48 17
2017 Administration and operations 50 32
2017 Human resources 64 39
2017 Financial management 58 24
2017 Information technology 39 20
2017 Policy 61 41
2017 Project management 47 17
2017 None of the above 65 17
2014 Communications or public affairs 87 16
2014 Administration and operations 55 29
2014 Human resources 55 36
2014 Financial management 48 29
2014 Procurement 71 10
2014 Information technology 33 15
2014 None of the above 56 50

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 37 17
2017 Administration and operations 31 32
2017 Human resources 18 39
2017 Information technology 29 20
2017 Policy 23 41
2017 None of the above 28 17
2014 Administration and operations 27 29
2014 Human resources 44 36
2014 Financial management 31 29
2014 Information technology 33 15
2014 None of the above 38 50

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 39
2017 Financial management 0 24
2017 Information technology 0 20
2017 Policy 0 41
2017 Project management 0 17
2017 None of the above 0 17
2014 Communications or public affairs 0 16
2014 Human resources 0 36
2014 Procurement 0 10
2014 Information technology 0 15
2014 None of the above 0 50

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 39
2017 Project management 0 17
2017 None of the above 0 17
2014 Information technology 0 15
2014 None of the above 0 50

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Policy 14 41
2014 Administration and operations 0 29

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 45 17
2017 Administration and operations 44 32
2017 Human resources 47 39
2017 Financial management 46 24
2017 Information technology 41 20
2017 Policy 46 41
2017 Project management 53 17
2014 Communications or public affairs 36 16
2014 Administration and operations 35 29
2014 Human resources 42 36
2014 Financial management 38 29
2014 Procurement 81 10
2014 Information technology 47 15
2014 None of the above 39 50

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 28 32
2017 Human resources 21 39
2017 Policy 16 41
2017 None of the above 35 17
2014 Administration and operations 24 29
2014 Human resources 33 36
2014 Financial management 23 29
2014 None of the above 33 50

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 19 32
2014 None of the above 14 50

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 66 17
2017 Administration and operations 37 32
2017 Human resources 43 39
2017 Financial management 54 24
2017 Information technology 65 20
2017 Policy 45 41
2017 Project management 47 17
2017 None of the above 52 17
2014 Communications or public affairs 57 16
2014 Administration and operations 48 29
2014 Human resources 42 36
2014 Financial management 55 29
2014 Procurement 48 10
2014 Information technology 73 15
2014 None of the above 50 50

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 25 32
2017 Human resources 30 39
2017 Financial management 34 24
2017 Information technology 51 20
2017 Policy 21 41
2017 Project management 30 17
2014 Administration and operations 25 29
2014 Human resources 23 36
2014 Financial management 34 29
2014 Information technology 39 15
2014 None of the above 34 50

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Financial management 21 24
2014 Procurement 50 10
2014 Information technology 0 15
2014 None of the above 12 50

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 None of the above 0 17
2014 Communications or public affairs 0 16
2014 Human resources 0 36
2014 None of the above 9 50

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Financial management 21 24
2017 Policy 14 41
2014 Administration and operations 24 29
2014 Human resources 17 36
2014 None of the above 15 50

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 39
2017 Project management 0 17
2014 Communications or public affairs 0 16
2014 Administration and operations 0 29

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 16 32
2017 Project management 29 17
2014 Financial management 21 29
2014 None of the above 14 50

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Human resources 24 39
2014 Financial management 21 29
2014 None of the above 16 50

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 29 32
2017 Human resources 20 39
2017 Financial management 33 24
2017 Policy 32 41
2017 None of the above 42 17
2014 Communications or public affairs 30 16
2014 Administration and operations 48 29
2014 Human resources 33 36
2014 Information technology 0 15
2014 None of the above 28 50

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 16
2014 Communications or public affairs 0 16
2014 None of the above 11 47

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 36 16
2017 Administration and operations 28 29
2017 Human resources 15 39
2017 Financial management 25 23
2017 Information technology 26 18
2017 Policy 19 40
2014 Administration and operations 21 29
2014 Human resources 20 34
2014 None of the above 17 47

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 16
2017 Human resources 15 39
2017 Policy 0 40
2017 Project management 0 17
2014 Information technology 0 13

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 23
2017 None of the above 0 16

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 16
2017 Human resources 18 39
2017 Financial management 21 23
2014 None of the above 15 47

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 17 29
2017 Human resources 29 39
2017 Information technology 33 18
2017 Policy 30 40
2017 Project management 29 17
2014 Human resources 26 34
2014 Financial management 21 28
2014 Information technology 39 13
2014 None of the above 11 47

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 30 16
2017 Administration and operations 0 29
2014 Administration and operations 0 29
2014 None of the above 11 47

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 40 16
2017 Human resources 22 39
2017 Financial management 39 23
2017 Policy 25 40
2017 Project management 35 17
2014 Communications or public affairs 51 16
2014 Administration and operations 17 29
2014 Human resources 27 34
2014 Financial management 28 28
2014 None of the above 26 47

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 49 16
2017 Administration and operations 38 29
2017 Human resources 62 39
2017 Financial management 43 23
2017 Information technology 38 18
2017 Policy 51 40
2017 Project management 58 17
2017 None of the above 43 16
2014 Communications or public affairs 61 16
2014 Administration and operations 35 29
2014 Human resources 44 34
2014 Financial management 54 28
2014 Information technology 46 13
2014 None of the above 60 47

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 23
2017 Information technology 0 18
2017 Policy 0 40
2017 Project management 0 17
2014 Communications or public affairs 0 16
2014 Administration and operations 0 29
2014 Human resources 0 34
2014 Financial management 0 28
2014 Information technology 0 13
2014 None of the above 0 47

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 43 16
2017 Administration and operations 45 29
2017 Human resources 62 39
2017 Financial management 52 23
2017 Information technology 49 18
2017 Policy 64 40
2017 Project management 65 17
2017 None of the above 50 16
2014 Communications or public affairs 81 16
2014 Administration and operations 60 29
2014 Human resources 45 34
2014 Financial management 50 28
2014 Information technology 38 13
2014 None of the above 58 47

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 29
2017 Human resources 0 39
2017 Financial management 0 23
2017 Information technology 0 18
2017 Policy 0 40
2017 Project management 0 17
2017 None of the above 0 16

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 27 29
2017 Human resources 16 39
2017 Policy 15 40
2014 Information technology 0 13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 70 30 16
2017 Administration and operations 84 16 32
2017 Human resources 75 25 39
2017 Financial management 83 17 24
2017 Information technology 84 16 20
2017 Policy 75 25 41
2017 Project management 77 23 17
2017 None of the above 71 29 17

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 13 23 4 4 22 9 55 12 22
2017 Federal regulators 14 7 21 7 0 35 16 43 14 14
2017 Communications or public affairs 13 13 13 8 7 35 11 48 27 73
2017 Access to information and privacy 21 10 22 5 11 20 11 44 24 18
2017 Security 27 19 19 5 9 14 8 58 18 22
2017 Legal services 9 16 25 17 9 16 9 33 34 12
2017 Administration and operations 20 21 16 5 4 25 10 62 13 192
2017 Human resources 15 15 19 8 5 28 9 48 22 212
2017 Financial management 15 17 16 6 2 27 16 58 15 163
2017 Procurement 22 12 18 0 14 34 0 52 21 14
2017 Real property 24 20 31 0 0 25 0 59 0 16
2017 Information management 14 8 17 11 5 32 12 40 30 35
2017 Information technology 15 15 17 3 6 28 14 53 17 125
2017 Internal audit 18 10 0 8 11 43 11 59 41 36
2017 Evaluation 23 9 9 0 0 43 17 79 0 11
2017 Data sciences 15 11 15 0 4 37 19 59 8 27
2017 Policy 14 7 15 4 5 40 14 47 19 284
2017 Project management 17 13 15 6 15 24 11 45 31 66
2017 None of the above 17 12 14 7 3 36 11 55 19 109
2014 Client contact centre 9 30 17 9 0 36 0 59 14 11
2014 Federal regulators 19 5 22 9 9 27 9 37 28 22
2014 Communications or public affairs 12 15 21 5 4 28 15 48 15 81
2014 Access to information and privacy 11 10 14 5 10 49 0 43 30 19
2014 Security 27 20 16 9 0 25 2 65 13 35
2014 Legal services 18 23 11 11 0 38 0 65 18 18
2014 Administration and operations 20 19 20 4 3 29 4 59 11 214
2014 Human resources 19 15 19 7 3 27 11 54 16 262
2014 Financial management 23 17 12 4 4 30 9 67 12 194
2014 Procurement 11 11 18 10 20 29 0 31 43 28
2014 Real property 7 7 0 7 0 66 13 68 32 15
2014 Information management 21 12 10 6 5 35 11 61 21 63
2014 Information technology 13 17 16 4 0 41 9 60 9 114
2014 Internal audit 16 13 20 0 3 36 12 56 5 39
2014 Evaluation 27 0 11 5 0 47 10 62 12 19
2014 Other services to the public 44 14 21 14 7 0 0 58 21 14
2014 None of the above 12 14 16 6 6 39 8 47 22 241

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 31 26 4 0 9 0 66 5 22
2017 Federal regulators 14 14 37 21 0 14 0 33 24 14
2017 Communications or public affairs 34 30 17 5 3 10 0 72 9 73
2017 Access to information and privacy 26 36 11 11 6 11 0 69 19 18
2017 Security 44 14 14 5 9 9 5 68 16 22
2017 Legal services 25 24 17 17 17 0 0 50 33 12
2017 Administration and operations 37 31 16 6 2 8 1 74 9 192
2017 Human resources 29 31 17 8 5 8 2 67 14 212
2017 Financial management 35 29 15 5 2 11 2 74 8 163
2017 Procurement 22 53 6 0 0 19 0 92 0 14
2017 Real property 51 37 6 0 0 6 0 94 0 16
2017 Information management 31 26 17 9 3 14 0 67 13 35
2017 Information technology 33 33 11 6 2 14 0 77 10 125
2017 Internal audit 36 32 11 8 8 5 0 71 17 36
2017 Evaluation 65 26 0 0 0 9 0 100 0 11
2017 Data sciences 29 33 7 7 0 23 0 81 10 27
2017 Policy 34 30 13 7 3 11 2 73 11 284
2017 Project management 27 22 19 7 9 13 2 58 19 66
2017 None of the above 32 29 15 6 1 16 2 74 8 108
2014 Client contact centre 35 39 9 9 0 9 0 81 10 11
2014 Federal regulators 32 13 9 9 5 23 9 67 20 22
2014 Communications or public affairs 24 26 22 5 5 17 1 61 12 81
2014 Access to information and privacy 23 29 16 6 10 16 0 62 19 19
2014 Security 35 33 17 6 0 8 0 75 6 35
2014 Legal services 18 28 38 6 0 11 0 51 6 18
2014 Administration and operations 30 31 17 4 2 14 0 72 8 213
2014 Human resources 37 27 18 7 2 10 0 71 9 262
2014 Financial management 38 27 15 2 5 10 2 75 8 194
2014 Procurement 15 27 18 13 10 17 0 50 28 28
2014 Real property 28 47 7 6 0 13 0 86 7 15
2014 Information management 29 28 19 2 5 15 1 69 8 63
2014 Information technology 24 37 17 3 0 18 1 75 4 114
2014 Internal audit 23 36 28 0 3 3 7 66 3 39
2014 Evaluation 47 21 16 5 0 10 0 76 6 19
2014 Other services to the public 40 37 6 17 0 0 0 77 17 13
2014 None of the above 24 27 17 8 4 17 2 63 16 241
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 52 13 0 0 4 0 86 0 22
2017 Federal regulators 7 43 15 16 0 0 20 62 20 14
2017 Communications or public affairs 17 46 9 9 4 1 14 74 15 73
2017 Access to information and privacy 33 32 5 11 0 0 19 80 13 18
2017 Security 23 42 14 5 0 0 16 78 5 22
2017 Legal services 17 41 17 9 0 9 8 70 10 12
2017 Administration and operations 26 46 9 5 4 3 7 80 10 193
2017 Human resources 26 26 4 4 1 1 40 87 7 211
2017 Financial management 25 49 3 5 1 0 17 89 7 163
2017 Procurement 36 39 8 0 0 0 17 91 0 14
2017 Real property 12 51 0 12 0 0 24 84 16 16
2017 Information management 29 43 11 8 6 0 3 74 14 35
2017 Information technology 25 44 11 6 3 4 7 78 10 125
2017 Internal audit 18 40 8 5 7 7 14 74 16 36
2017 Evaluation 38 24 23 0 0 0 15 73 0 12
2017 Data sciences 34 19 15 0 11 4 18 66 14 27
2017 Policy 23 40 5 8 3 1 20 80 14 284
2017 Project management 28 27 11 7 5 0 22 71 15 66
2017 None of the above 23 48 7 6 4 0 11 80 11 109
2014 Client contact centre 17 47 18 9 0 9 0 70 10 11
2014 Federal regulators 14 35 9 0 4 0 38 79 7 22
2014 Communications or public affairs 22 39 8 7 5 1 17 75 15 81
2014 Access to information and privacy 27 24 21 10 5 0 12 59 18 19
2014 Security 32 40 14 8 3 2 0 75 11 35
2014 Legal services 11 49 18 0 0 0 23 77 0 18
2014 Administration and operations 26 45 12 8 1 1 8 78 9 214
2014 Human resources 28 23 5 3 1 1 38 85 6 262
2014 Financial management 29 44 7 2 1 0 17 88 4 194
2014 Procurement 29 45 7 7 0 0 12 84 8 28
2014 Real property 7 66 7 7 0 7 7 85 8 15
2014 Information management 29 39 10 5 3 3 11 79 10 63
2014 Information technology 25 50 11 4 3 1 7 81 7 114
2014 Internal audit 37 44 0 3 4 2 11 92 8 39
2014 Evaluation 42 42 5 5 5 0 0 84 10 19
2014 Other services to the public 36 29 7 13 0 0 15 77 15 14
2014 None of the above 21 45 6 5 2 0 21 84 8 240

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 37 27 4 4 18 4 54 11 22
2017 Federal regulators 0 7 28 7 0 44 13 17 17 14
2017 Communications or public affairs 4 11 16 5 6 39 20 37 26 73
2017 Access to information and privacy 5 6 35 6 0 29 20 21 11 17
2017 Security 9 19 18 0 5 23 26 55 9 22
2017 Legal services 9 0 24 0 0 17 51 26 0 12
2017 Administration and operations 9 24 23 4 2 21 16 53 10 192
2017 Human resources 9 13 14 2 2 22 37 55 11 210
2017 Financial management 10 16 22 3 2 23 24 49 9 162
2017 Procurement 8 14 20 7 0 28 24 44 15 14
2017 Real property 0 20 31 6 0 25 18 35 11 16
2017 Information management 3 12 14 6 8 43 15 34 33 35
2017 Information technology 7 22 26 5 3 26 11 47 13 125
2017 Internal audit 2 26 5 8 5 35 17 60 29 36
2017 Evaluation 21 0 8 0 0 55 16 73 0 12
2017 Data sciences 11 11 12 4 0 37 25 59 10 27
2017 Policy 6 11 16 4 3 40 20 42 18 285
2017 Project management 7 14 19 3 2 30 25 47 10 66
2017 None of the above 7 15 15 2 4 40 17 52 13 109
2014 Client contact centre 9 37 19 0 0 27 9 70 0 11
2014 Federal regulators 0 4 18 4 9 36 28 13 38 22
2014 Communications or public affairs 10 6 22 2 2 38 19 37 11 81
2014 Access to information and privacy 0 0 26 10 25 33 6 0 58 19
2014 Security 15 17 31 0 0 28 9 51 0 35
2014 Legal services 6 11 28 6 0 11 39 33 11 18
2014 Administration and operations 8 15 23 6 2 30 15 42 15 214
2014 Human resources 10 10 17 2 2 24 36 48 8 261
2014 Financial management 6 16 16 3 4 32 23 49 15 194
2014 Procurement 10 11 18 14 7 33 7 36 34 28
2014 Real property 0 21 0 0 6 60 14 78 22 15
2014 Information management 9 11 23 6 5 33 13 37 20 63
2014 Information technology 8 15 20 5 5 30 18 43 19 114
2014 Internal audit 8 10 16 0 7 44 16 44 18 39
2014 Evaluation 16 6 5 0 5 52 16 67 16 19
2014 Other services to the public 9 21 29 13 0 7 21 41 18 14
2014 None of the above 4 9 18 5 4 39 20 33 22 241

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 31 14 4 4 4 0 77 9 22
2017 Federal regulators 21 22 0 0 7 30 20 86 14 14
2017 Communications or public affairs 42 17 10 3 1 15 11 81 5 73
2017 Access to information and privacy 27 38 5 5 0 5 19 86 7 18
2017 Security 42 28 5 5 5 5 12 83 11 22
2017 Legal services 42 16 17 9 0 9 8 70 10 12
2017 Administration and operations 46 27 10 1 2 8 6 85 4 192
2017 Human resources 26 19 7 3 1 5 38 80 8 211
2017 Financial management 31 33 10 1 0 7 17 85 2 163
2017 Procurement 23 24 13 0 0 23 17 78 0 14
2017 Real property 13 32 18 0 0 13 24 72 0 16
2017 Information management 34 40 14 3 0 6 3 81 3 35
2017 Information technology 39 25 15 2 0 12 7 78 3 125
2017 Internal audit 39 11 16 0 0 19 14 75 0 36
2017 Evaluation 54 23 0 0 0 8 15 100 0 12
2017 Data sciences 30 22 7 4 0 15 22 82 6 27
2017 Policy 30 21 10 3 2 15 19 77 7 285
2017 Project management 31 12 12 3 3 16 22 70 10 66
2017 None of the above 29 24 11 3 3 18 11 76 8 109
2014 Client contact centre 37 17 29 0 0 17 0 65 0 11
2014 Federal regulators 22 35 4 0 0 0 38 93 0 22
2014 Communications or public affairs 31 27 13 2 1 6 20 77 5 81
2014 Access to information and privacy 21 25 16 10 5 11 12 60 19 19
2014 Security 35 25 14 6 0 16 3 75 8 35
2014 Legal services 17 27 16 0 11 7 23 61 16 18
2014 Administration and operations 39 26 14 3 1 9 8 79 4 213
2014 Human resources 34 17 5 2 0 5 37 88 3 262
2014 Financial management 38 29 5 1 2 8 17 89 5 194
2014 Procurement 27 25 19 3 10 3 12 62 16 28
2014 Real property 21 40 7 6 7 13 7 76 15 15
2014 Information management 25 29 13 2 2 20 10 77 5 63
2014 Information technology 34 35 6 2 2 14 7 88 4 114
2014 Internal audit 42 18 10 2 2 7 18 80 6 39
2014 Evaluation 42 16 21 0 0 16 5 74 0 19
2014 Other services to the public 29 28 7 9 0 13 15 78 12 14
2014 None of the above 23 24 8 5 2 18 19 75 12 241

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 35 18 0 4 9 0 75 5 22
2017 Federal regulators 14 36 0 0 7 37 7 87 13 14
2017 Communications or public affairs 40 16 12 3 1 16 13 77 6 73
2017 Access to information and privacy 21 16 22 11 0 11 19 53 16 18
2017 Security 28 33 14 5 5 5 12 72 11 22
2017 Legal services 34 24 8 17 0 9 8 70 20 12
2017 Administration and operations 40 25 12 2 2 13 6 81 4 191
2017 Human resources 21 23 9 3 1 7 35 76 7 210
2017 Financial management 28 32 12 1 1 9 18 81 2 163
2017 Procurement 23 24 13 0 0 23 17 78 0 14
2017 Real property 14 47 6 0 0 13 19 91 0 15
2017 Information management 28 38 14 0 3 15 3 80 3 35
2017 Information technology 30 29 18 2 1 15 6 75 3 125
2017 Internal audit 34 14 11 3 3 22 14 75 8 36
2017 Evaluation 62 15 0 0 0 8 15 100 0 12
2017 Data sciences 26 19 11 0 0 22 22 80 0 27
2017 Policy 28 21 12 3 1 16 18 75 7 285
2017 Project management 26 16 20 0 3 14 21 65 5 66
2017 None of the above 20 26 13 7 2 20 11 68 13 109
2014 Client contact centre 17 37 29 0 0 17 0 65 0 11
2014 Federal regulators 18 35 4 0 0 4 38 92 0 22
2014 Communications or public affairs 27 27 14 1 0 14 17 79 2 80
2014 Access to information and privacy 21 20 10 5 16 17 12 56 29 19
2014 Security 24 34 11 6 3 19 3 74 12 35
2014 Legal services 22 21 22 0 6 7 23 61 8 18
2014 Administration and operations 35 28 15 3 1 9 8 76 6 214
2014 Human resources 24 20 9 3 1 6 37 77 7 262
2014 Financial management 34 23 11 3 1 11 17 79 6 194
2014 Procurement 29 25 14 0 14 11 8 66 17 28
2014 Real property 21 53 0 6 7 7 7 86 14 15
2014 Information management 20 22 19 3 2 23 10 64 7 63
2014 Information technology 26 34 8 5 1 19 7 82 7 114
2014 Internal audit 37 23 10 2 2 7 18 80 6 39
2014 Evaluation 42 21 5 0 5 21 5 86 7 19
2014 Other services to the public 29 14 21 9 0 13 15 60 12 14
2014 None of the above 18 24 11 7 3 16 20 66 17 241
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 8 92 193
2017 Human resources 7 93 211
2017 Financial management 7 93 163
2017 Information management 14 86 35
2017 Information technology 6 94 124
2017 Evaluation 0 100 12
2017 Policy 7 93 285
2017 Project management 10 90 64
2017 None of the above 7 93 108
2014 Communications or public affairs 7 93 81
2014 Administration and operations 7 93 213
2014 Human resources 7 93 262
2014 Financial management 8 92 193
2014 Procurement 25 75 27
2014 Real property 0 100 15
2014 Information management 10 90 63
2014 Information technology 4 96 114
2014 None of the above 9 91 241

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 65 14
2017 Human resources 34 15
2017 Financial management 45 11
2017 Policy 33 21
2014 Administration and operations 40 15
2014 None of the above 46 21

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 79 14
2017 Human resources 87 15
2017 Financial management 82 11
2017 Policy 71 21
2014 Administration and operations 74 15
2014 Human resources 81 17
2014 Financial management 78 14
2014 None of the above 72 21

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Financial management 0 11
2014 Administration and operations 0 15
2014 None of the above 0 21

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Human resources 0 15
2017 Financial management 0 11
2017 Policy 0 21
2014 Administration and operations 0 15
2014 Human resources 0 17
2014 Financial management 0 14
2014 None of the above 0 21

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Human resources 0 15
2017 Financial management 0 11
2014 Administration and operations 0 15
2014 Financial management 0 14
2014 None of the above 0 21

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Financial management 0 11
2014 Financial management 0 14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Human resources 33 15
2014 None of the above 25 21

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Policy 23 21
2014 None of the above 24 21

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Policy 24 21

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Policy 0 21
2014 Administration and operations 0 15
2014 Financial management 0 14

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Financial management 50 10
2017 Policy 38 21
2014 Administration and operations 34 15
2014 Human resources 42 17
2014 None of the above 38 21

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 36 14
2017 Policy 32 21
2014 Human resources 30 17
2014 Financial management 36 14
2014 None of the above 33 21

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Human resources 0 15
2017 Financial management 0 10
2017 Policy 0 21
2014 Human resources 0 17
2014 Financial management 0 14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Human resources 0 15
2017 Financial management 0 10
2017 Policy 0 21

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 15
2017 Financial management 0 10
2014 Financial management 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 10
2017 Policy 24 21
2014 Administration and operations 33 15

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Human resources 0 15
2017 Financial management 0 10
2017 Policy 0 21

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Policy 24 21

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Human resources 0 15
2017 Financial management 0 10
2017 Policy 0 21
2014 Administration and operations 0 15
2014 Human resources 0 17
2014 Financial management 0 14
2014 None of the above 0 21

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 49 14
2017 Human resources 33 15
2017 Policy 23 21

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 36 14
2014 Human resources 0 17

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2017 Human resources 0 15
2017 Financial management 0 11
2014 Human resources 0 17

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 11
2017 Policy 0 21
2014 Administration and operations 0 15
2014 Human resources 0 17

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 15
2017 Financial management 0 11
2017 Policy 0 21
2014 Administration and operations 0 15
2014 Human resources 0 17

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 14
2014 Administration and operations 0 15
2014 Human resources 0 17
2014 Financial management 0 14
2014 None of the above 0 21

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Human resources 47 15
2017 Financial management 53 11
2017 Policy 67 21
2014 Administration and operations 60 15
2014 Human resources 58 17
2014 Financial management 64 14
2014 None of the above 71 21

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 15
2017 Financial management 0 11
2017 Policy 0 21
2014 Administration and operations 0 15
2014 None of the above 0 20

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 15
2017 Financial management 0 11
2014 Financial management 0 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 15
2017 Financial management 0 11
2017 Policy 0 21
2014 Human resources 0 17
2014 Financial management 0 13
2014 None of the above 0 20

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 11
2017 Policy 0 21
2014 Administration and operations 0 15
2014 Human resources 0 17
2014 None of the above 0 20

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2014 Human resources 0 17
2014 Financial management 0 13

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 11
2014 Financial management 0 13

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Policy 27 21
2014 None of the above 36 20

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 11

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Financial management 55 11
2017 Policy 47 21
2014 Administration and operations 34 15
2014 Human resources 47 17
2014 None of the above 51 20

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2017 Financial management 0 11
2014 Administration and operations 0 15
2014 Human resources 0 17
2014 Financial management 0 13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 54 13
2017 Human resources 67 15
2017 Financial management 45 11
2017 Policy 71 21
2014 Administration and operations 86 15
2014 Human resources 81 17
2014 Financial management 78 13
2014 None of the above 75 20

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 13
2017 Human resources 0 15
2017 Financial management 0 11
2017 Policy 0 21

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 15
2017 Financial management 0 11
2014 Financial management 0 13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 79 21 14
2017 Human resources 92 8 15
2017 Financial management 73 27 11
2017 Policy 72 28 20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 30 18 0 8 13 9 66 11 22
2017 Federal regulators 28 8 14 0 0 50 0 71 0 14
2017 Communications or public affairs 13 11 12 0 5 50 9 58 12 73
2017 Access to information and privacy 21 10 22 5 0 26 16 53 9 18
2017 Security 27 14 28 0 0 27 4 59 0 22
2017 Legal services 0 8 42 17 0 25 9 12 26 12
2017 Administration and operations 21 22 17 2 2 30 8 67 5 193
2017 Human resources 18 15 17 4 2 36 8 59 12 212
2017 Financial management 15 16 17 2 2 34 14 60 7 163
2017 Procurement 21 7 20 12 6 34 0 42 27 14
2017 Real property 25 19 18 0 0 38 0 71 0 16
2017 Information management 12 8 14 9 3 46 8 44 25 35
2017 Information technology 15 16 21 1 5 31 11 54 10 125
2017 Internal audit 15 13 5 0 8 38 21 67 20 36
2017 Evaluation 21 0 8 0 0 63 8 73 0 12
2017 Data sciences 15 19 11 0 0 41 15 75 0 27
2017 Policy 15 6 13 3 2 51 10 54 13 284
2017 Project management 11 13 23 0 4 38 11 47 8 65
2017 None of the above 12 12 21 2 0 47 5 51 4 109
2014 Client contact centre 0 37 19 9 0 27 9 57 14 11
2014 Federal regulators 18 9 13 0 0 55 4 67 0 22
2014 Communications or public affairs 14 8 16 5 1 47 9 49 14 81
2014 Access to information and privacy 17 14 21 5 5 39 0 51 15 19
2014 Security 26 22 18 0 0 34 0 73 0 35
2014 Legal services 18 16 28 6 0 32 0 50 8 18
2014 Administration and operations 17 16 18 2 1 40 5 60 7 214
2014 Human resources 16 13 19 4 2 36 10 53 11 262
2014 Financial management 19 10 14 3 4 37 13 59 13 194
2014 Procurement 7 23 15 10 7 36 3 49 27 28
2014 Real property 0 7 6 0 0 67 20 55 0 15
2014 Information management 20 6 16 2 2 47 7 58 7 63
2014 Information technology 15 13 17 3 1 41 10 58 8 113
2014 Internal audit 16 10 13 0 0 48 12 67 0 39
2014 Evaluation 21 6 5 0 5 57 5 72 14 19
2014 Other services to the public 37 14 21 9 0 19 0 64 11 14
2014 None of the above 11 11 15 2 2 50 8 53 11 240

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 41 19 0 5 9 0 74 5 21
2017 Federal regulators 35 15 0 0 0 50 0 100 0 14
2017 Communications or public affairs 43 24 11 3 3 16 0 80 7 72
2017 Access to information and privacy 26 36 16 5 0 17 0 74 6 18
2017 Security 45 14 27 0 0 14 0 68 0 22
2017 Legal services 17 41 17 17 0 8 0 63 19 12
2017 Administration and operations 41 33 13 3 2 9 1 81 5 193
2017 Human resources 29 35 16 3 3 12 2 74 7 212
2017 Financial management 36 30 15 0 2 13 5 80 2 163
2017 Procurement 23 34 18 6 0 19 0 70 8 14
2017 Real property 38 50 12 0 0 0 0 88 0 16
2017 Information management 31 29 8 6 3 20 3 78 11 35
2017 Information technology 31 33 17 2 3 14 0 75 6 125
2017 Internal audit 45 21 13 6 5 7 3 74 12 36
2017 Evaluation 52 32 8 0 0 8 0 91 0 12
2017 Data sciences 31 31 8 8 0 19 4 80 10 26
2017 Policy 38 25 12 5 2 17 2 77 8 284
2017 Project management 26 31 16 6 1 17 3 71 9 65
2017 None of the above 28 33 19 1 0 16 2 75 1 109
2014 Client contact centre 17 47 10 9 0 9 9 78 11 11
2014 Federal regulators 37 27 9 0 0 23 4 88 0 22
2014 Communications or public affairs 27 27 17 4 1 21 2 71 6 81
2014 Access to information and privacy 28 15 31 0 5 22 0 55 6 19
2014 Security 32 33 20 3 0 11 0 74 3 35
2014 Legal services 18 33 33 6 0 11 0 57 6 18
2014 Administration and operations 32 26 18 1 2 18 1 73 4 214
2014 Human resources 37 27 16 3 2 16 1 76 5 262
2014 Financial management 37 28 13 3 3 13 2 78 7 194
2014 Procurement 15 29 25 3 7 17 3 56 12 28
2014 Real property 14 73 0 0 0 13 0 100 0 15
2014 Information management 33 22 15 3 2 23 2 74 6 63
2014 Information technology 27 28 16 4 1 22 2 73 6 113
2014 Internal audit 34 33 16 0 0 7 10 81 0 39
2014 Evaluation 47 27 10 0 5 10 0 83 6 19
2014 Other services to the public 37 20 21 9 0 14 0 66 10 14
2014 None of the above 24 31 16 3 2 21 3 73 6 240
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 0 22 25 31 0 5 18 59 22
2017 Federal regulators 13 21 37 14 0 7 8 40 17 14
2017 Communications or public affairs 17 20 24 18 19 0 2 38 38 73
2017 Access to information and privacy 30 27 32 5 5 0 0 57 11 18
2017 Security 10 46 14 13 18 0 0 56 31 22
2017 Legal services 0 17 26 25 33 0 0 17 58 12
2017 Administration and operations 19 16 21 20 21 0 3 37 42 193
2017 Human resources 20 30 21 9 18 1 2 50 28 210
2017 Financial management 25 28 25 9 10 0 3 55 20 163
2017 Procurement 13 40 14 20 14 0 0 53 33 14
2017 Real property 6 37 44 0 13 0 0 43 13 16
2017 Information management 18 32 30 12 9 0 0 50 20 34
2017 Information technology 25 21 25 11 14 1 3 48 26 125
2017 Internal audit 15 29 18 19 13 0 5 46 35 36
2017 Evaluation 24 23 54 0 0 0 0 46 0 12
2017 Data sciences 31 23 11 19 16 0 0 54 35 26
2017 Policy 28 23 20 12 15 1 1 53 27 284
2017 Project management 25 29 15 16 13 0 1 54 30 64
2017 None of the above 32 23 22 6 15 0 2 56 22 109

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 14 39 25 13 0 0 23 38 22
2017 Federal regulators 7 34 21 14 16 0 8 45 32 14
2017 Communications or public affairs 18 26 22 20 13 0 1 45 33 73
2017 Access to information and privacy 11 20 27 22 21 0 0 31 42 18
2017 Security 5 33 27 23 14 0 0 37 36 22
2017 Legal services 34 25 41 0 0 0 0 59 0 12
2017 Administration and operations 14 34 28 12 11 0 1 49 23 193
2017 Human resources 9 23 32 19 16 0 0 33 35 209
2017 Financial management 13 31 33 14 9 0 0 44 22 163
2017 Procurement 33 35 8 18 6 0 0 68 24 14
2017 Real property 6 24 40 18 12 0 0 30 30 16
2017 Information management 26 24 16 22 12 0 0 50 34 35
2017 Information technology 14 34 28 14 10 0 0 48 24 125
2017 Internal audit 15 22 28 21 13 0 0 37 34 36
2017 Evaluation 22 23 32 23 0 0 0 45 23 12
2017 Data sciences 4 33 26 33 4 0 0 37 37 27
2017 Policy 7 28 30 19 15 0 0 35 35 285
2017 Project management 6 24 32 26 10 0 2 31 36 65
2017 None of the above 9 24 27 25 14 0 1 33 39 107

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 18 43 22 9 0 0 27 31 22
2017 Federal regulators 14 28 35 0 16 0 8 45 17 14
2017 Communications or public affairs 17 34 17 19 11 0 2 52 31 73
2017 Access to information and privacy 20 10 49 11 10 0 0 30 21 18
2017 Security 18 23 37 14 8 0 0 41 23 22
2017 Legal services 26 25 41 0 0 0 8 55 0 12
2017 Administration and operations 15 38 19 13 13 1 1 54 27 193
2017 Human resources 9 26 27 19 19 0 0 35 38 211
2017 Financial management 17 33 30 14 5 0 2 51 19 162
2017 Procurement 15 31 38 0 6 0 11 51 6 14
2017 Real property 6 50 26 12 6 0 0 56 18 16
2017 Information management 14 23 20 26 17 0 0 37 43 35
2017 Information technology 20 34 19 15 9 0 2 55 25 123
2017 Internal audit 27 26 28 8 11 0 0 53 19 36
2017 Evaluation 14 62 16 8 0 0 0 76 8 12
2017 Data sciences 12 23 30 23 12 0 0 35 35 26
2017 Policy 10 31 30 18 11 0 0 41 29 285
2017 Project management 14 18 35 23 8 0 2 33 32 65
2017 None of the above 11 26 33 16 13 0 1 38 29 108

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 18 40 16 22 0 0 22 38 22
2017 Federal regulators 14 28 14 23 14 0 8 45 40 14
2017 Communications or public affairs 18 18 27 12 23 0 3 37 36 72
2017 Access to information and privacy 0 5 25 42 27 0 0 5 69 18
2017 Security 5 18 41 14 23 0 0 23 37 22
2017 Legal services 34 25 24 17 0 0 0 59 17 12
2017 Administration and operations 17 34 20 13 13 0 3 53 27 193
2017 Human resources 10 20 21 26 21 1 1 31 48 211
2017 Financial management 17 33 18 19 14 0 0 50 32 163
2017 Procurement 15 48 14 18 6 0 0 62 24 14
2017 Real property 13 13 7 48 13 0 7 28 65 15
2017 Information management 9 14 20 29 25 0 3 24 56 35
2017 Information technology 18 19 32 18 12 1 0 37 30 125
2017 Internal audit 12 22 31 16 16 0 3 35 33 36
2017 Evaluation 37 24 16 23 0 0 0 61 23 12
2017 Data sciences 19 37 7 33 4 0 0 56 37 27
2017 Policy 12 31 21 20 14 0 2 44 34 285
2017 Project management 11 17 21 26 23 0 2 29 50 65
2017 None of the above 14 21 29 21 11 0 4 37 34 107

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 29 9 12 4 0 14 70 20 22
2017 Federal regulators 7 49 37 0 0 0 8 60 0 14
2017 Communications or public affairs 40 25 15 9 6 0 5 68 16 73
2017 Access to information and privacy 30 22 27 5 10 0 5 55 16 18
2017 Security 28 22 22 10 8 0 9 56 20 22
2017 Legal services 50 42 0 0 0 0 8 100 0 12
2017 Administration and operations 39 27 9 7 7 1 9 74 16 191
2017 Human resources 28 22 23 10 7 0 9 55 20 210
2017 Financial management 29 39 16 8 2 1 5 72 11 162
2017 Procurement 15 14 26 12 8 0 26 38 26 14
2017 Real property 12 51 13 12 12 0 0 63 24 16
2017 Information management 37 35 3 5 6 0 14 83 13 35
2017 Information technology 48 27 11 7 7 0 1 75 14 125
2017 Internal audit 45 21 11 13 8 0 3 68 21 36
2017 Evaluation 46 15 16 23 0 0 0 61 23 12
2017 Data sciences 43 27 19 7 0 0 4 72 8 26
2017 Policy 22 32 20 15 8 1 3 56 24 284
2017 Project management 30 23 19 15 9 0 5 55 25 64
2017 None of the above 24 29 19 16 7 1 5 56 24 107

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 22 14 14 9 0 0 63 23 21
2017 Federal regulators 22 21 37 7 14 0 0 43 21 14
2017 Communications or public affairs 26 24 31 13 6 0 0 50 20 72
2017 Access to information and privacy 16 36 33 5 10 0 0 52 15 18
2017 Security 23 37 18 4 18 0 0 60 22 22
2017 Legal services 34 24 17 9 16 0 0 58 25 12
2017 Administration and operations 29 30 23 10 8 0 1 59 18 191
2017 Human resources 27 25 22 13 12 0 1 52 25 211
2017 Financial management 30 35 20 13 2 0 0 65 15 161
2017 Procurement 53 20 7 6 13 0 0 73 19 14
2017 Real property 12 37 21 18 12 0 0 49 30 16
2017 Information management 43 11 19 6 21 0 0 54 26 35
2017 Information technology 27 35 20 9 7 0 2 63 16 125
2017 Internal audit 33 20 24 18 5 0 0 52 24 36
2017 Evaluation 29 31 16 16 8 0 0 60 24 12
2017 Data sciences 26 34 26 14 0 0 0 60 14 27
2017 Policy 18 27 27 17 10 0 0 45 28 284
2017 Project management 25 25 29 11 10 0 0 50 21 64
2017 None of the above 21 32 19 18 10 0 0 53 27 108

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 33 23 9 9 0 0 59 18 21
2017 Federal regulators 28 28 14 22 7 0 0 56 29 14
2017 Communications or public affairs 30 29 20 13 7 0 1 60 20 72
2017 Access to information and privacy 25 27 27 11 11 0 0 51 22 18
2017 Security 22 41 14 5 14 0 5 66 19 22
2017 Legal services 25 16 33 17 8 0 0 41 25 12
2017 Administration and operations 39 32 16 9 3 0 1 72 12 191
2017 Human resources 17 37 23 12 8 1 2 56 21 211
2017 Financial management 24 42 23 6 4 1 1 67 10 161
2017 Procurement 36 26 30 0 8 0 0 62 8 14
2017 Real property 12 45 25 6 13 0 0 56 19 16
2017 Information management 26 28 14 20 12 0 0 54 32 35
2017 Information technology 24 29 26 12 6 1 1 54 19 125
2017 Internal audit 46 12 26 8 8 0 0 58 16 36
2017 Evaluation 61 16 15 0 8 0 0 77 8 12
2017 Data sciences 15 39 19 19 4 4 0 56 24 26
2017 Policy 27 32 24 12 5 1 0 60 16 284
2017 Project management 16 34 28 14 9 0 0 50 22 65
2017 None of the above 29 29 24 9 8 0 2 59 17 107

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 27 26 24 9 0 0 41 33 21
2017 Federal regulators 28 49 7 16 0 0 0 77 16 14
2017 Communications or public affairs 22 29 22 21 6 0 0 50 27 72
2017 Access to information and privacy 0 40 27 11 21 0 0 40 32 18
2017 Security 23 27 23 9 19 0 0 50 28 22
2017 Legal services 34 32 0 26 8 0 0 66 34 12
2017 Administration and operations 28 31 22 12 7 0 1 58 19 191
2017 Human resources 12 28 27 13 19 0 1 40 33 210
2017 Financial management 18 33 31 14 4 0 0 52 18 161
2017 Procurement 30 28 24 18 0 0 0 58 18 14
2017 Real property 0 30 45 6 20 0 0 30 26 16
2017 Information management 18 28 17 17 20 0 0 46 37 35
2017 Information technology 19 29 22 20 8 1 2 49 28 125
2017 Internal audit 30 33 18 6 11 3 0 64 17 35
2017 Evaluation 46 38 8 8 0 0 0 84 8 12
2017 Data sciences 24 34 7 27 8 0 0 58 35 26
2017 Policy 20 33 20 21 6 0 0 52 27 285
2017 Project management 14 15 31 28 11 0 2 29 39 65
2017 None of the above 22 23 28 21 6 0 1 45 27 107

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 42 22 5 13 0 0 60 18 21
2017 Federal regulators 42 21 14 0 23 0 0 63 23 14
2017 Communications or public affairs 27 29 21 14 9 0 0 56 23 72
2017 Access to information and privacy 11 37 37 10 5 0 0 48 16 18
2017 Security 18 41 23 5 14 0 0 59 19 22
2017 Legal services 25 16 25 17 16 0 0 41 33 12
2017 Administration and operations 34 30 20 9 6 1 1 65 15 191
2017 Human resources 19 24 27 14 14 0 2 44 28 212
2017 Financial management 18 40 19 16 7 0 1 58 23 161
2017 Procurement 29 39 7 24 0 0 0 68 24 14
2017 Real property 13 36 32 19 0 0 0 50 19 16
2017 Information management 15 24 29 15 14 0 3 40 30 34
2017 Information technology 26 31 21 12 9 0 2 57 22 125
2017 Internal audit 38 30 0 21 8 3 0 70 30 36
2017 Evaluation 69 15 7 0 8 0 0 85 8 12
2017 Data sciences 27 15 15 27 15 0 0 42 42 26
2017 Policy 26 28 19 16 11 0 0 54 27 284
2017 Project management 12 30 24 22 12 0 0 42 34 65
2017 None of the above 27 23 29 10 9 0 2 51 19 108

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 29 23 14 10 0 0 54 24 20
2017 Federal regulators 42 28 14 7 9 0 0 70 16 14
2017 Communications or public affairs 28 38 16 13 5 0 0 66 18 72
2017 Access to information and privacy 27 16 30 11 10 0 5 45 22 18
2017 Security 45 32 13 5 5 0 0 77 9 22
2017 Legal services 34 32 17 17 0 0 0 66 17 12
2017 Administration and operations 34 33 14 10 6 1 2 69 16 191
2017 Human resources 27 26 23 12 10 0 2 54 23 211
2017 Financial management 32 34 23 8 2 0 2 67 10 161
2017 Procurement 50 20 14 6 0 0 11 78 7 14
2017 Real property 12 50 19 7 12 0 0 62 19 16
2017 Information management 27 34 23 8 8 0 0 61 17 35
2017 Information technology 35 32 21 8 3 0 1 67 11 125
2017 Internal audit 27 38 21 8 0 3 3 69 8 35
2017 Evaluation 37 31 17 8 8 0 0 68 16 12
2017 Data sciences 33 22 30 15 0 0 0 56 15 27
2017 Policy 31 34 18 12 4 0 0 65 17 284
2017 Project management 30 24 26 15 4 0 0 54 20 64
2017 None of the above 35 27 24 8 5 0 2 63 13 106

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 36 0 0 9 0 0 91 9 22
2017 Federal regulators 28 28 23 7 14 0 0 56 21 14
2017 Communications or public affairs 53 25 9 8 5 0 0 78 13 73
2017 Access to information and privacy 40 21 28 0 11 0 0 62 11 18
2017 Security 68 5 9 19 0 0 0 72 19 22
2017 Legal services 42 25 24 9 0 0 0 67 9 12
2017 Administration and operations 64 19 10 3 2 0 4 86 4 193
2017 Human resources 49 23 14 7 4 1 3 74 11 211
2017 Financial management 55 23 13 4 2 1 1 80 7 162
2017 Procurement 74 14 0 12 0 0 0 88 12 14
2017 Real property 50 26 12 6 6 0 0 75 12 16
2017 Information management 46 23 15 11 3 0 3 71 14 35
2017 Information technology 54 28 8 4 4 0 2 83 8 124
2017 Internal audit 48 19 8 11 11 0 3 69 22 35
2017 Evaluation 68 9 24 0 0 0 0 76 0 12
2017 Data sciences 66 15 4 0 11 0 4 85 11 26
2017 Policy 50 24 15 7 3 0 1 74 10 283
2017 Project management 54 22 13 5 6 0 0 76 11 65
2017 None of the above 58 16 12 7 5 0 2 75 12 107

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 83 4 8 4 0 0 0 87 4 22
2017 Federal regulators 49 7 14 0 14 0 16 67 17 14
2017 Communications or public affairs 81 10 1 1 4 0 3 93 6 73
2017 Access to information and privacy 62 10 17 5 0 0 5 77 6 18
2017 Security 86 5 0 5 5 0 0 91 9 22
2017 Legal services 58 8 9 17 0 0 8 72 18 12
2017 Administration and operations 75 12 6 2 3 0 3 89 5 193
2017 Human resources 69 10 6 6 2 0 5 84 9 211
2017 Financial management 79 9 6 3 2 0 1 89 5 163
2017 Procurement 76 12 0 12 0 0 0 88 12 14
2017 Real property 80 13 0 6 0 0 0 94 6 16
2017 Information management 77 11 0 6 3 0 3 91 9 35
2017 Information technology 74 15 5 3 2 0 1 90 5 125
2017 Internal audit 71 7 6 5 8 0 3 80 14 36
2017 Evaluation 84 8 0 0 0 0 8 100 0 12
2017 Data sciences 82 7 0 7 0 0 4 93 7 27
2017 Policy 78 8 5 5 2 0 2 88 7 285
2017 Project management 61 17 4 6 7 0 5 81 14 66
2017 None of the above 78 8 4 3 3 1 4 90 6 107

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 30 4 9 0 0 0 87 9 22
2017 Federal regulators 42 28 14 0 7 0 9 77 8 14
2017 Communications or public affairs 59 22 11 4 3 0 1 82 7 73
2017 Access to information and privacy 56 22 16 5 0 0 0 78 5 18
2017 Security 68 19 9 0 5 0 0 86 5 22
2017 Legal services 49 17 17 9 8 0 0 66 17 12
2017 Administration and operations 69 18 7 3 2 0 2 89 4 193
2017 Human resources 56 23 6 6 4 1 4 83 10 211
2017 Financial management 63 27 5 3 1 1 1 91 4 163
2017 Procurement 75 25 0 0 0 0 0 100 0 14
2017 Real property 58 42 0 0 0 0 0 100 0 16
2017 Information management 42 44 6 5 3 0 0 85 9 34
2017 Information technology 66 23 6 2 2 0 2 90 4 125
2017 Internal audit 59 16 7 3 14 0 0 76 17 35
2017 Evaluation 54 46 0 0 0 0 0 100 0 12
2017 Data sciences 60 29 8 3 0 0 0 89 3 27
2017 Policy 68 21 5 3 1 0 2 91 4 284
2017 Project management 44 35 12 4 3 0 2 80 8 65
2017 None of the above 62 28 6 0 1 1 2 93 1 107

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 19 14 9 0 0 0 77 9 21
2017 Federal regulators 35 20 7 0 21 0 16 66 25 14
2017 Communications or public affairs 69 8 17 3 3 0 0 77 6 72
2017 Access to information and privacy 31 36 11 22 0 0 0 67 22 18
2017 Security 73 18 0 0 9 0 0 91 9 22
2017 Legal services 50 16 17 17 0 0 0 67 17 12
2017 Administration and operations 64 20 6 5 4 0 2 85 9 192
2017 Human resources 54 18 11 8 4 1 4 76 12 211
2017 Financial management 58 24 7 5 5 0 1 82 10 163
2017 Procurement 50 27 6 17 0 0 0 77 17 14
2017 Real property 50 26 24 0 0 0 0 76 0 16
2017 Information management 56 23 9 3 9 0 0 79 12 34
2017 Information technology 60 26 6 3 3 0 1 87 6 122
2017 Internal audit 64 8 17 0 11 0 0 72 11 36
2017 Evaluation 92 8 0 0 0 0 0 100 0 12
2017 Data sciences 58 11 15 16 0 0 0 69 16 26
2017 Policy 58 19 11 6 5 0 1 78 11 284
2017 Project management 49 20 9 10 10 0 2 70 21 66
2017 None of the above 61 23 7 1 5 0 2 86 7 107

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 9 4 8 0 0 18 84 10 22
2017 Federal regulators 49 7 0 0 0 0 45 100 0 14
2017 Communications or public affairs 55 15 3 1 3 0 23 91 5 73
2017 Access to information and privacy 48 11 16 0 0 0 25 79 0 18
2017 Security 55 13 0 5 0 0 28 94 6 22
2017 Legal services 73 0 0 0 0 0 27 100 0 11
2017 Administration and operations 60 13 2 4 1 0 21 92 6 193
2017 Human resources 50 9 6 3 1 1 30 86 6 211
2017 Financial management 60 14 7 3 0 0 16 88 4 162
2017 Procurement 62 0 6 0 0 0 32 91 0 14
2017 Real property 69 19 0 0 0 0 12 100 0 16
2017 Information management 57 17 6 3 0 0 17 90 3 35
2017 Information technology 68 12 4 1 0 0 15 94 1 124
2017 Internal audit 51 13 8 0 3 0 26 85 4 35
2017 Evaluation 69 8 0 7 0 0 16 91 9 12
2017 Data sciences 60 4 8 4 0 0 25 84 5 25
2017 Policy 58 7 4 1 1 0 29 92 3 283
2017 Project management 53 10 9 2 5 0 22 81 8 65
2017 None of the above 56 18 5 0 1 0 20 92 1 106

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 22 17 8 0 0 0 74 8 22
2017 Federal regulators 28 20 21 0 7 0 23 63 9 14
2017 Communications or public affairs 67 20 9 1 0 0 3 89 1 72
2017 Access to information and privacy 62 27 11 0 0 0 0 89 0 18
2017 Security 77 18 0 0 0 0 5 100 0 22
2017 Legal services 83 0 0 0 0 0 17 100 0 12
2017 Administration and operations 78 12 3 0 0 0 7 97 0 192
2017 Human resources 59 20 8 1 2 1 10 88 3 210
2017 Financial management 71 16 7 1 0 1 5 92 1 162
2017 Procurement 82 12 0 0 0 0 6 100 0 14
2017 Real property 69 25 6 0 0 0 0 94 0 16
2017 Information management 65 20 6 6 0 0 3 88 6 34
2017 Information technology 76 14 6 1 0 0 3 93 1 123
2017 Internal audit 69 10 10 3 3 0 6 83 6 35
2017 Evaluation 69 31 0 0 0 0 0 100 0 12
2017 Data sciences 73 15 4 4 0 0 4 92 4 26
2017 Policy 72 16 4 1 1 0 5 93 2 284
2017 Project management 61 18 10 1 3 2 5 85 5 65
2017 None of the above 70 17 4 2 2 0 6 92 4 107

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 4 9 20 5 0 0 66 25 22
2017 Federal regulators 56 7 0 0 0 0 37 100 0 14
2017 Communications or public affairs 79 5 10 1 3 0 3 86 4 73
2017 Access to information and privacy 78 0 22 0 0 0 0 78 0 18
2017 Security 68 18 5 5 0 0 5 90 5 22
2017 Legal services 50 25 8 9 0 0 9 82 9 12
2017 Administration and operations 70 12 5 5 4 0 4 85 9 193
2017 Human resources 67 14 4 3 3 0 8 88 7 211
2017 Financial management 75 15 4 2 1 1 2 92 3 162
2017 Procurement 76 14 11 0 0 0 0 89 0 14
2017 Real property 87 0 0 6 0 0 7 94 6 16
2017 Information management 63 17 9 3 9 0 0 80 12 35
2017 Information technology 71 15 7 2 4 0 1 87 6 124
2017 Internal audit 82 3 13 0 0 0 3 87 0 35
2017 Evaluation 70 30 0 0 0 0 0 100 0 12
2017 Data sciences 88 8 0 4 0 0 0 96 4 26
2017 Policy 75 12 4 1 3 0 5 91 4 285
2017 Project management 58 12 6 5 15 0 5 73 20 65
2017 None of the above 78 12 1 1 1 0 7 97 2 108

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 18 22 12 0 0 0 66 12 22
2017 Federal regulators 21 28 7 14 7 0 23 64 27 14
2017 Communications or public affairs 50 25 15 6 4 0 0 75 10 73
2017 Access to information and privacy 43 30 16 11 0 0 0 73 11 18
2017 Security 86 5 10 0 0 0 0 90 0 22
2017 Legal services 67 8 0 8 8 0 9 82 18 12
2017 Administration and operations 50 30 14 4 2 0 1 81 5 193
2017 Human resources 47 24 15 6 2 0 5 75 9 210
2017 Financial management 57 25 13 2 1 1 1 83 3 163
2017 Procurement 64 19 16 0 0 0 0 84 0 13
2017 Real property 49 32 6 13 0 0 0 81 13 15
2017 Information management 45 38 9 6 3 0 0 83 8 35
2017 Information technology 50 31 11 5 2 0 2 82 7 124
2017 Internal audit 50 24 18 0 3 0 5 78 3 35
2017 Evaluation 53 16 16 7 8 0 0 69 15 12
2017 Data sciences 69 23 4 4 0 0 0 92 4 26
2017 Policy 57 26 9 4 2 0 2 85 6 284
2017 Project management 44 28 16 5 3 0 5 76 8 65
2017 None of the above 63 20 10 1 1 0 5 87 2 107

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 4 29 44 17 5 0 0 34 22 22
2017 Federal regulators 21 7 49 9 14 0 0 28 23 14
2017 Communications or public affairs 10 38 32 14 5 0 0 48 19 73
2017 Access to information and privacy 11 25 28 27 10 0 0 36 37 18
2017 Security 14 27 27 23 9 0 0 41 32 22
2017 Legal services 9 33 25 33 0 0 0 42 33 12
2017 Administration and operations 14 36 35 9 7 0 0 50 15 192
2017 Human resources 6 25 43 16 10 0 1 31 26 211
2017 Financial management 10 31 42 14 3 0 0 41 17 163
2017 Procurement 15 67 12 6 0 0 0 82 6 14
2017 Real property 0 18 50 32 0 0 0 18 32 16
2017 Information management 6 34 37 17 3 0 3 41 20 35
2017 Information technology 9 39 30 15 7 0 0 48 22 125
2017 Internal audit 5 42 26 21 5 0 0 47 26 36
2017 Evaluation 21 39 24 8 8 0 0 60 16 12
2017 Data sciences 4 22 41 33 0 0 0 26 33 27
2017 Policy 7 25 44 19 6 0 0 32 24 285
2017 Project management 8 17 44 23 8 0 0 25 31 66
2017 None of the above 9 17 53 13 6 1 1 27 19 108

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 21 44 9 16 0 0 25 30 22
2017 Federal regulators 21 14 45 13 7 0 0 20 35 14
2017 Communications or public affairs 8 17 44 23 9 0 0 31 25 73
2017 Access to information and privacy 20 27 41 5 5 0 0 11 48 18
2017 Security 5 18 59 5 14 0 0 19 22 22
2017 Legal services 16 34 16 9 25 0 0 34 50 12
2017 Administration and operations 9 14 42 24 11 0 0 36 23 191
2017 Human resources 12 21 41 19 7 0 0 26 33 209
2017 Financial management 5 21 41 24 10 0 0 34 26 161
2017 Procurement 0 14 24 55 8 0 0 62 14 14
2017 Real property 18 12 45 19 6 0 0 25 30 16
2017 Information management 3 24 45 17 12 0 0 29 27 35
2017 Information technology 8 23 36 20 12 1 0 32 32 125
2017 Internal audit 16 18 36 25 4 0 0 30 34 36
2017 Evaluation 8 8 39 45 0 0 0 45 16 12
2017 Data sciences 11 19 44 11 15 0 0 26 30 27
2017 Policy 9 22 46 17 6 0 0 23 31 285
2017 Project management 11 21 49 11 8 0 0 19 33 66
2017 None of the above 12 26 40 12 8 1 1 21 39 108

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 56 13 4 0 0 0 82 4 22
2017 Federal regulators 21 29 0 21 14 7 9 59 41 14
2017 Communications or public affairs 38 45 7 5 3 3 0 85 8 73
2017 Access to information and privacy 18 56 17 10 0 0 0 73 10 17
2017 Security 27 32 28 0 14 0 0 59 14 22
2017 Legal services 50 25 9 8 9 0 0 75 17 12
2017 Administration and operations 38 40 10 6 3 2 1 81 9 192
2017 Human resources 31 45 9 5 5 5 0 80 10 212
2017 Financial management 29 46 14 7 2 2 0 77 9 163
2017 Procurement 39 33 14 14 0 0 0 73 14 14
2017 Real property 36 44 0 7 13 0 0 79 21 16
2017 Information management 25 44 20 5 3 3 0 71 9 35
2017 Information technology 19 46 23 6 3 3 0 67 9 125
2017 Internal audit 41 21 20 7 8 3 0 64 16 36
2017 Evaluation 68 15 9 0 0 8 0 91 0 12
2017 Data sciences 26 52 4 11 0 8 0 84 12 27
2017 Policy 28 49 10 7 4 2 0 78 11 285
2017 Project management 35 43 6 4 4 6 2 84 9 66
2017 None of the above 31 41 14 10 1 3 1 74 11 109

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 43 26 17 0 0 0 56 17 22
2017 Federal regulators 13 29 23 21 7 7 0 45 30 14
2017 Communications or public affairs 29 39 11 14 8 0 0 67 22 73
2017 Access to information and privacy 5 32 25 22 16 0 0 38 38 18
2017 Security 18 45 9 14 14 0 0 63 28 22
2017 Legal services 25 17 16 8 33 0 0 42 42 12
2017 Administration and operations 33 34 17 11 5 0 0 67 16 192
2017 Human resources 14 42 14 18 11 2 0 57 29 212
2017 Financial management 25 42 15 14 4 2 0 67 18 163
2017 Procurement 15 41 20 24 0 0 0 56 24 14
2017 Real property 37 38 19 6 0 0 0 75 6 16
2017 Information management 20 40 21 16 3 0 0 60 19 35
2017 Information technology 17 45 19 10 6 2 1 64 16 125
2017 Internal audit 25 35 12 19 8 0 0 61 27 36
2017 Evaluation 62 23 8 8 0 0 0 84 8 12
2017 Data sciences 15 45 15 18 4 4 0 62 23 27
2017 Policy 19 44 12 14 8 2 0 65 23 281
2017 Project management 14 39 21 11 11 3 0 55 23 65
2017 None of the above 26 28 19 22 4 2 1 55 26 108
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 0 100 21
2017 Communications or public affairs 7 93 73
2017 Administration and operations 18 82 193
2017 Human resources 20 80 212
2017 Financial management 11 89 163
2017 Information management 28 72 35
2017 Information technology 9 91 125
2017 Evaluation 0 100 12
2017 Data sciences 22 78 27
2017 Policy 13 87 284
2017 Project management 14 86 65
2017 None of the above 10 90 109
2014 Communications or public affairs 9 91 81
2014 Administration and operations 15 85 214
2014 Human resources 16 84 262
2014 Financial management 11 89 194
2014 Procurement 24 76 28
2014 Information management 13 87 63
2014 Information technology 17 83 114
2014 None of the above 13 87 241

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Administration and operations 71 29 33
2017 Human resources 88 12 42
2017 Financial management 79 21 18
2017 Information management 79 21 10
2017 Information technology 74 26 11
2017 Policy 64 36 35
2017 None of the above 82 18 11
2014 Administration and operations 78 22 32
2014 Human resources 88 12 42
2014 Financial management 86 14 21
2014 Information technology 78 22 19
2014 None of the above 68 32 31

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Administration and operations 58 25 12 0 4 0 0 83 4 23
2017 Human resources 40 43 0 11 3 0 3 86 14 37
2017 Financial management 52 28 14 7 0 0 0 79 7 14
2017 Policy 56 22 9 9 0 0 4 82 9 23
2014 Administration and operations 48 40 0 9 0 0 4 91 9 25
2014 Human resources 59 30 5 3 3 0 0 89 6 37
2014 Financial management 45 39 0 16 0 0 0 84 16 18
2014 Information technology 67 13 7 7 7 0 0 80 13 15
2014 None of the above 48 29 9 5 9 0 0 76 14 21
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 18 22 20 13 0 0 26 74 22
2017 Federal regulators 28 42 30 0 0 0 0 28 72 14
2017 Communications or public affairs 26 23 20 20 4 6 1 28 72 73
2017 Access to information and privacy 45 33 11 5 0 0 5 48 52 18
2017 Security 37 14 22 18 4 5 0 39 61 22
2017 Legal services 17 0 17 17 33 16 0 20 80 12
2017 Administration and operations 30 17 24 14 13 2 1 31 69 192
2017 Human resources 26 25 25 13 7 3 1 27 73 212
2017 Financial management 27 26 21 12 10 3 1 28 72 163
2017 Procurement 14 46 13 15 6 6 0 15 85 14
2017 Real property 24 6 49 0 21 0 0 24 76 16
2017 Information management 26 39 18 6 6 6 0 28 72 35
2017 Information technology 28 23 24 10 12 3 1 29 71 125
2017 Internal audit 36 13 26 9 13 3 0 37 63 36
2017 Evaluation 24 7 29 24 7 8 0 26 74 12
2017 Data sciences 26 26 22 15 11 0 0 26 74 27
2017 Policy 27 23 24 9 11 5 0 29 71 285
2017 Project management 23 32 26 10 9 1 0 23 77 66
2017 None of the above 30 32 17 12 8 2 0 31 69 109

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 34 16
2017 Federal regulators 22 10
2017 Communications or public affairs 35 48
2017 Security 26 12
2017 Administration and operations 36 129
2017 Human resources 18 147
2017 Financial management 17 113
2017 Procurement 21 11
2017 Real property 8 12
2017 Information management 22 24
2017 Information technology 23 84
2017 Internal audit 48 21
2017 Data sciences 25 20
2017 Policy 24 190
2017 Project management 20 50
2017 None of the above 16 73

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 16
2017 Federal regulators 41 10
2017 Communications or public affairs 36 48
2017 Security 33 12
2017 Administration and operations 45 129
2017 Human resources 35 147
2017 Financial management 39 113
2017 Procurement 40 11
2017 Real property 44 12
2017 Information management 24 24
2017 Information technology 40 84
2017 Internal audit 45 21
2017 Data sciences 35 20
2017 Policy 42 190
2017 Project management 33 50
2017 None of the above 35 73

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 22 16
2017 Federal regulators 10 10
2017 Communications or public affairs 23 48
2017 Security 9 12
2017 Administration and operations 27 129
2017 Human resources 16 147
2017 Financial management 14 113
2017 Procurement 8 11
2017 Real property 8 12
2017 Information management 18 24
2017 Information technology 16 84
2017 Internal audit 16 21
2017 Data sciences 25 20
2017 Policy 22 190
2017 Project management 17 50
2017 None of the above 15 73

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 16
2017 Federal regulators 61 10
2017 Communications or public affairs 45 48
2017 Security 58 12
2017 Administration and operations 53 129
2017 Human resources 34 147
2017 Financial management 40 113
2017 Procurement 45 11
2017 Real property 50 12
2017 Information management 37 24
2017 Information technology 44 84
2017 Internal audit 30 21
2017 Data sciences 25 20
2017 Policy 33 190
2017 Project management 29 50
2017 None of the above 32 73

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 6 16
2017 Federal regulators 0 10
2017 Communications or public affairs 6 48
2017 Security 0 12
2017 Administration and operations 11 129
2017 Human resources 8 147
2017 Financial management 4 113
2017 Procurement 0 11
2017 Real property 17 12
2017 Information management 5 24
2017 Information technology 6 84
2017 Internal audit 17 21
2017 Data sciences 5 20
2017 Policy 8 190
2017 Project management 8 50
2017 None of the above 3 73

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 16
2017 Federal regulators 39 10
2017 Communications or public affairs 48 48
2017 Security 26 12
2017 Administration and operations 38 129
2017 Human resources 44 147
2017 Financial management 55 113
2017 Procurement 32 11
2017 Real property 24 12
2017 Information management 50 24
2017 Information technology 36 84
2017 Internal audit 40 21
2017 Data sciences 40 20
2017 Policy 47 190
2017 Project management 37 50
2017 None of the above 56 73

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 0 36 32 19 7 6 15
2017 Federal regulators 10 29 39 0 10 12 10
2017 Communications or public affairs 4 46 21 10 3 16 48
2017 Security 8 38 15 23 8 8 13
2017 Administration and operations 4 46 20 9 6 16 126
2017 Human resources 5 51 20 11 3 11 140
2017 Financial management 3 52 20 10 3 12 112
2017 Procurement 0 71 19 0 10 0 10
2017 Real property 0 33 7 34 8 18 12
2017 Information management 0 70 12 8 9 0 24
2017 Information technology 7 42 21 12 9 9 85
2017 Internal audit 0 37 23 0 0 40 21
2017 Data sciences 5 55 5 15 5 15 20
2017 Policy 5 46 18 12 6 13 184
2017 Project management 0 51 23 14 2 9 48
2017 None of the above 5 52 23 8 3 9 71

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 64 6 24 6 0 0 64 30 16
2017 Federal regulators 0 30 10 19 32 0 10 33 56 10
2017 Communications or public affairs 15 36 15 6 18 3 6 57 26 48
2017 Security 23 8 16 16 29 0 8 34 49 13
2017 Administration and operations 16 23 14 13 25 2 6 43 42 130
2017 Human resources 16 33 9 15 13 3 10 56 33 146
2017 Financial management 15 29 12 15 14 3 11 52 35 113
2017 Procurement 9 36 38 0 0 0 17 54 0 11
2017 Real property 0 33 32 26 9 0 0 33 35 12
2017 Information management 21 22 16 12 21 0 8 46 36 24
2017 Information technology 14 34 20 15 9 2 7 52 26 85
2017 Internal audit 4 17 25 29 20 4 0 22 52 21
2017 Data sciences 20 20 10 20 20 0 10 44 45 20
2017 Policy 15 25 17 17 15 3 9 45 36 189
2017 Project management 17 32 13 15 18 2 2 51 35 50
2017 None of the above 8 29 13 15 21 4 10 43 41 74

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 27 12 18 37 0 6 29 58 16
2017 Federal regulators 0 10 10 20 41 9 10 12 76 10
2017 Communications or public affairs 2 7 6 10 59 6 10 11 82 48
2017 Security 0 16 23 0 52 0 8 18 57 13
2017 Administration and operations 2 10 9 17 56 2 4 13 77 130
2017 Human resources 2 8 6 19 47 2 15 12 80 147
2017 Financial management 5 8 10 16 48 7 6 15 73 113
2017 Procurement 0 0 10 24 58 0 9 0 89 11
2017 Real property 0 17 16 23 44 0 0 17 67 12
2017 Information management 8 4 14 20 45 0 8 14 71 24
2017 Information technology 3 12 16 23 41 0 5 15 68 85
2017 Internal audit 0 0 9 16 61 9 4 0 90 21
2017 Data sciences 0 15 5 20 50 0 10 17 78 20
2017 Policy 1 8 9 21 49 5 6 10 79 190
2017 Project management 0 8 11 25 46 6 4 9 79 50
2017 None of the above 3 14 7 19 52 1 5 18 75 74
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