2017 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	43	6	12	5	77	17	126
2017	CS-01	21	63	11	5	0	84	5	19
2017	CS-02	32	39	7	18	4	71	22	28
2017	CS-03	45	37	2	10	5	83	15	40
2017	CS-04	33	41	6	13	6	74	19	31
2014	CS	30	45	8	12	5	75	17	117
2014	CS-01	43	29	14	7	7	71	14	14
2014	CS-02	23	46	12	15	4	69	19	26
2014	CS-03	24	41	3	17	14	66	31	29
2014	CS-04	33	52	5	10	0	86	10	42
2011	CS	23	45	5	19	9	67	28	164
2011	CS-01	28	50	6	17	0	78	17	18
2011	CS-02	16	60	8	12	4	76	16	25
2011	CS-03	29	40	0	20	11	69	31	45
2011	CS-04	24	41	7	19	10	64	29	59
2011	CS-05	6	41	6	29	18	47	47	17
2008	CS	28	49	7	9	7	77	16	75
2008	CS-04	23	45	10	16	6	68	23	31
2008	CS-05	35	45	0	5	15	80	20	20

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	64	23	4	6	2	1	1	89	7	126
2017	CS-01	74	11	5	5	5	0	0	84	11	19
2017	CS-02	51	32	7	11	0	0	0	82	11	28
2017	CS-03	65	25	2	5	0	2	0	92	5	40
2017	CS-04	68	26	3	0	0	0	3	97	0	31
2014	CS	61	24	8	6	0	1	1	86	6	117
2014	CS-01	79	7	0	14	0	0	0	86	14	14
2014	CS-02	38	46	12	4	0	0	0	85	4	26
2014	CS-03	62	24	3	7	0	0	3	89	7	29
2014	CS-04	69	14	10	5	0	2	0	85	5	42
2011	CS	55	30	8	3	1	1	2	88	4	164
2011	CS-01	56	39	0	6	0	0	0	94	6	18
2011	CS-02	36	48	4	12	0	0	0	84	12	25
2011	CS-03	62	24	9	0	2	0	2	89	2	45
2011	CS-04	61	24	10	0	0	2	3	89	0	59
2011	CS-05	47	35	12	6	0	0	0	82	6	17
2008	CS	55	29	4	5	1	3	3	89	7	75
2008	CS-04	45	39	3	6	0	3	3	90	7	31
2008	CS-05	65	25	5	5	0	0	0	90	5	20

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	17	6	14	1	0	0	80	14	125
2017	CS-01	68	5	0	26	0	0	0	74	26	19
2017	CS-02	39	29	15	18	0	0	0	68	18	28
2017	CS-03	68	12	7	12	0	0	0	80	12	40
2017	CS-04	77	19	0	3	0	0	0	97	3	31
2014	CS	58	26	4	8	4	0	0	84	12	116
2014	CS-01	43	21	7	14	14	0	0	64	29	14
2014	CS-02	46	42	8	4	0	0	0	88	4	26
2014	CS-03	57	25	0	11	7	0	0	82	18	28
2014	CS-04	69	19	5	7	0	0	0	88	7	42
2011	CS	54	21	10	9	5	0	1	76	14	164
2011	CS-01	44	28	17	6	6	0	0	72	11	18
2011	CS-02	40	24	16	12	8	0	0	64	20	25
2011	CS-03	53	20	4	11	9	0	2	75	20	45
2011	CS-04	58	20	12	7	2	0	2	79	9	59
2011	CS-05	71	18	0	6	6	0	0	88	12	17
2008	CS	59	21	5	8	5	1	0	81	14	75
2008	CS-04	58	19	6	13	3	0	0	77	16	31
2008	CS-05	65	20	10	5	0	0	0	85	5	20

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	34	8	8	7	77	15	125
2017	CS-01	47	32	16	0	5	79	5	19
2017	CS-02	33	37	7	11	12	70	23	27
2017	CS-03	52	33	7	5	2	85	7	40
2017	CS-04	35	36	6	13	10	71	23	31
2014	CS	35	36	10	14	5	71	19	117
2014	CS-01	43	43	0	7	7	86	14	14
2014	CS-02	31	46	8	15	0	77	15	26
2014	CS-03	48	17	10	14	10	66	24	29
2014	CS-04	26	40	17	14	2	67	17	42
2011	CS	33	39	13	10	5	72	15	164
2011	CS-01	44	44	11	0	0	89	0	18
2011	CS-02	20	76	4	0	0	96	0	25
2011	CS-03	44	33	4	9	9	78	18	45
2011	CS-04	32	27	17	19	5	59	24	59
2011	CS-05	12	35	35	12	6	47	18	17

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	36	14	19	10	2	0	57	29	126
2017	CS-01	26	32	11	21	11	0	0	58	32	19
2017	CS-02	18	35	22	11	11	4	0	55	23	28
2017	CS-03	25	38	17	12	7	0	0	63	20	40
2017	CS-04	10	45	3	32	10	0	0	55	42	31
2014	CS	19	36	16	18	10	0	0	55	28	116
2014	CS-01	29	21	14	21	14	0	0	50	36	14
2014	CS-02	15	46	23	15	0	0	0	62	15	26
2014	CS-03	24	28	17	17	14	0	0	52	31	29
2014	CS-04	17	40	10	21	12	0	0	57	33	42
2011	CS	20	36	13	14	16	0	1	56	30	164
2011	CS-01	17	44	17	6	17	0	0	61	22	18
2011	CS-02	28	48	8	12	4	0	0	76	16	25
2011	CS-03	22	51	11	4	11	0	0	73	16	45
2011	CS-04	19	24	19	19	17	0	3	44	37	59
2011	CS-05	6	12	6	35	41	0	0	18	76	17
2008	CS	21	29	16	17	13	0	3	52	32	75
2008	CS-04	26	29	16	23	6	0	0	55	29	31
2008	CS-05	0	25	25	20	30	0	0	25	50	20

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	33	10	6	2	83	8	126
2017	CS-01	47	37	0	5	11	84	16	19
2017	CS-02	32	18	32	14	4	50	18	28
2017	CS-03	75	25	0	0	0	100	0	40
2017	CS-04	39	48	6	6	0	87	6	31
2014	CS	42	44	10	2	3	85	4	117
2014	CS-01	29	43	21	0	7	71	7	14
2014	CS-02	42	46	8	0	4	88	4	26
2014	CS-03	55	38	7	0	0	93	0	29
2014	CS-04	33	50	10	5	2	83	7	42
2011	CS	38	43	10	4	4	81	9	164
2011	CS-01	50	22	11	17	0	72	17	18
2011	CS-02	36	44	8	8	4	80	12	25
2011	CS-03	42	47	9	0	2	89	2	45
2011	CS-04	36	46	12	3	3	81	7	59
2011	CS-05	29	41	12	0	18	71	18	17
2008	CS	39	33	13	5	9	72	15	75
2008	CS-04	26	48	10	3	13	74	16	31
2008	CS-05	55	20	5	5	15	75	20	20

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	33	4	6	2	88	8	126
2017	CS-01	53	32	5	5	5	84	11	19
2017	CS-02	35	37	7	18	4	72	21	28
2017	CS-03	78	22	0	0	0	100	0	40
2017	CS-04	52	39	6	3	0	90	3	31
2014	CS	47	38	9	5	1	85	6	117
2014	CS-01	50	29	14	0	7	79	7	14
2014	CS-02	54	31	8	8	0	85	8	26
2014	CS-03	55	38	7	0	0	93	0	29
2014	CS-04	33	50	7	10	0	83	10	42
2011	CS	45	44	6	2	4	88	5	164
2011	CS-01	28	61	6	0	6	89	6	18
2011	CS-02	36	64	0	0	0	100	0	25
2011	CS-03	58	38	2	2	0	96	2	45
2011	CS-04	44	41	12	0	3	85	3	59
2011	CS-05	41	24	6	12	18	65	29	17
2008	CS	41	36	5	11	7	77	17	75
2008	CS-04	39	32	13	13	3	71	16	31
2008	CS-05	45	35	0	0	20	80	20	20

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	39	9	5	3	0	1	83	8	126
2017	CS-01	42	42	5	0	11	0	0	84	11	19
2017	CS-02	25	39	21	7	8	0	0	64	15	28
2017	CS-03	60	32	2	5	0	0	0	93	5	40
2017	CS-04	36	51	6	3	0	0	3	90	3	31
2014	CS	37	42	13	5	3	1	0	79	8	117
2014	CS-01	43	29	14	7	7	0	0	71	14	14
2014	CS-02	35	46	19	0	0	0	0	81	0	26
2014	CS-03	34	31	17	10	3	3	0	68	14	29
2014	CS-04	33	55	5	5	2	0	0	88	7	42

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	31	3	12	1	3	1	84	13	126
2017	CS-01	47	37	0	5	5	5	0	89	11	19
2017	CS-02	32	47	4	15	0	4	0	81	15	28
2017	CS-03	78	7	7	7	0	0	0	85	7	40
2017	CS-04	39	45	0	13	0	0	3	87	13	31
2014	CS	38	33	10	15	4	0	0	71	19	117
2014	CS-01	29	36	14	14	7	0	0	64	21	14
2014	CS-02	38	38	15	8	0	0	0	77	8	26
2014	CS-03	38	28	7	17	10	0	0	66	28	29
2014	CS-04	45	24	10	19	2	0	0	69	21	42
2011	CS	39	37	10	10	4	0	1	76	14	163
2011	CS-01	22	50	6	6	6	0	11	81	13	18
2011	CS-02	28	52	12	8	0	0	0	80	8	25
2011	CS-03	51	27	4	11	7	0	0	78	18	45
2011	CS-04	42	37	17	3	0	0	0	80	3	59
2011	CS-05	25	25	0	38	13	0	0	50	50	16

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	23	9	11	9	3	4	69	22	126
2017	CS-01	47	16	11	5	5	5	11	75	13	19
2017	CS-02	42	18	11	7	7	11	4	71	17	28
2017	CS-03	63	22	5	5	5	0	0	85	10	40
2017	CS-04	16	35	12	23	13	0	0	52	36	31
2014	CS	35	32	12	11	4	2	4	71	16	117
2014	CS-01	29	36	7	7	14	0	7	69	23	14
2014	CS-02	42	35	12	12	0	0	0	77	12	26
2014	CS-03	55	24	7	10	0	0	3	82	11	29
2014	CS-04	24	33	19	12	5	5	2	62	18	42
2011	CS	38	28	7	8	9	3	6	73	19	164
2011	CS-01	28	33	11	11	0	0	17	73	13	18
2011	CS-02	40	44	4	4	0	4	4	91	4	25
2011	CS-03	64	22	2	4	4	0	2	89	9	45
2011	CS-04	31	25	12	8	14	5	5	62	25	59
2011	CS-05	6	24	6	18	29	6	12	36	57	17
2008	CS	20	18	16	11	24	3	8	42	39	74
2008	CS-04	17	17	17	17	27	7	0	36	46	30
2008	CS-05	5	10	20	10	40	0	15	18	59	20

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	42	4	11	3	82	14	125
2017	CS-01	32	47	5	5	11	79	16	19
2017	CS-02	28	36	7	21	8	64	29	28
2017	CS-03	63	37	0	0	0	100	0	40
2017	CS-04	33	40	7	20	0	73	20	30
2014	CS	21	59	13	3	5	79	8	117
2014	CS-01	21	50	21	0	7	71	7	14
2014	CS-02	27	42	23	4	4	69	8	26
2014	CS-03	31	55	10	0	3	86	3	29
2014	CS-04	10	71	7	5	7	81	12	42
2011	CS	29	43	10	9	9	73	17	164
2011	CS-01	28	44	11	11	6	72	17	18
2011	CS-02	36	48	4	8	4	84	12	25
2011	CS-03	29	49	9	4	9	78	13	45
2011	CS-04	29	41	14	8	8	69	17	59
2011	CS-05	24	29	12	18	18	53	35	17
2008	CS	39	37	3	12	9	76	21	75
2008	CS-04	32	45	3	13	6	77	19	31
2008	CS-05	45	10	5	20	20	55	40	20

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	36	13	13	8	1	65	22	125
2017	CS-01	26	37	21	5	11	0	63	16	19
2017	CS-02	22	28	21	14	11	4	52	26	28
2017	CS-03	43	42	5	7	2	0	85	10	40
2017	CS-04	19	34	10	27	10	0	53	37	30
2014	CS	28	32	21	10	9	0	61	19	117
2014	CS-01	14	7	36	14	29	0	21	43	14
2014	CS-02	38	31	12	12	8	0	69	19	26
2014	CS-03	28	31	24	10	7	0	59	17	29
2014	CS-04	26	40	19	10	5	0	67	14	42
2011	CS	21	32	16	16	16	0	52	32	164
2011	CS-01	17	56	0	28	0	0	72	28	18
2011	CS-02	28	28	20	12	12	0	56	24	25
2011	CS-03	24	29	18	9	20	0	53	29	45
2011	CS-04	20	34	22	12	12	0	54	24	59
2011	CS-05	6	12	0	41	41	0	18	82	17

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	31	17	16	7	60	23	124
2017	CS-01	26	26	11	21	16	53	37	19
2017	CS-02	14	29	32	14	11	43	25	28
2017	CS-03	46	36	13	5	0	82	5	39
2017	CS-04	29	20	17	27	7	49	33	30

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	46	13	6	4	0	0	78	10	125
2017	CS-01	32	42	16	5	5	0	0	74	11	19
2017	CS-02	25	51	11	7	7	0	0	75	14	28
2017	CS-03	43	40	17	0	0	0	0	83	0	40
2017	CS-04	29	44	7	13	7	0	0	73	20	30
2014	CS	39	40	13	5	2	1	0	80	7	117
2014	CS-01	36	21	21	7	7	7	0	62	15	14
2014	CS-02	35	46	8	12	0	0	0	81	12	26
2014	CS-03	45	31	21	3	0	0	0	76	3	29
2014	CS-04	36	50	10	2	2	0	0	86	5	42
2011	CS	34	36	12	12	6	0	0	70	18	164
2011	CS-01	72	17	0	11	0	0	0	89	11	18
2011	CS-02	36	36	20	8	0	0	0	72	8	25
2011	CS-03	27	44	13	9	7	0	0	71	16	45
2011	CS-04	32	39	12	12	5	0	0	71	17	59
2011	CS-05	18	24	12	24	24	0	0	41	47	17
2008	CS	41	35	8	4	11	0	1	77	15	75
2008	CS-04	48	26	6	3	13	0	3	77	17	31
2008	CS-05	35	30	5	10	20	0	0	65	30	20

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	36	10	14	9	1	67	23	125
2017	CS-01	26	26	21	11	11	5	56	22	19
2017	CS-02	21	29	11	29	11	0	50	39	28
2017	CS-03	48	40	5	5	2	0	88	7	40
2017	CS-04	23	34	13	17	13	0	57	30	30

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	37	6	5	2	87	7	126
2017	CS-01	37	42	11	5	5	79	11	19
2017	CS-02	32	44	7	14	4	75	18	28
2017	CS-03	65	32	2	0	0	98	0	40
2017	CS-04	52	32	10	3	3	84	6	31
2014	CS	67	24	5	2	3	91	4	117
2014	CS-01	57	21	14	0	7	79	7	14
2014	CS-02	65	23	8	4	0	88	4	26
2014	CS-03	72	28	0	0	0	100	0	29
2014	CS-04	69	19	5	2	5	88	7	42
2011	CS	54	35	7	2	2	89	4	164
2011	CS-01	50	39	6	6	0	89	6	18
2011	CS-02	48	48	4	0	0	96	0	25
2011	CS-03	56	36	4	2	2	91	4	45
2011	CS-04	59	27	10	2	2	86	3	59
2011	CS-05	47	35	6	0	12	82	12	17

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	35	13	14	8	64	22	126
2017	CS-01	21	37	16	21	5	58	26	19
2017	CS-02	18	25	25	22	11	43	32	28
2017	CS-03	53	35	2	7	2	88	10	40
2017	CS-04	19	36	16	13	16	55	29	31
2014	CS	25	43	10	15	7	68	22	117
2014	CS-01	29	21	14	7	29	50	36	14
2014	CS-02	15	58	15	12	0	73	12	26
2014	CS-03	24	34	14	21	7	59	28	29
2014	CS-04	29	43	5	19	5	71	24	42
2011	CS	22	46	10	13	9	68	22	164
2011	CS-01	17	50	17	11	6	67	17	18
2011	CS-02	28	52	8	12	0	80	12	25
2011	CS-03	20	47	11	18	4	67	22	45
2011	CS-04	24	46	8	12	10	69	22	59
2011	CS-05	18	35	6	6	35	53	41	17

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	32	9	10	8	73	18	126
2017	CS-01	32	26	21	11	11	58	21	19
2017	CS-02	25	32	11	21	11	58	32	28
2017	CS-03	68	22	5	5	0	90	5	40
2017	CS-04	22	52	4	6	16	74	23	31
2014	CS	32	41	15	10	3	73	13	117
2014	CS-01	21	36	29	14	0	57	14	14
2014	CS-02	27	58	12	0	4	85	4	26
2014	CS-03	34	34	14	14	3	69	17	29
2014	CS-04	33	36	14	14	2	69	17	42

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	31	15	11	6	68	17	126
2017	CS-01	37	37	16	5	5	74	11	19
2017	CS-02	21	36	21	15	7	57	22	28
2017	CS-03	58	30	7	5	0	88	5	40
2017	CS-04	28	26	23	10	13	54	23	31
2014	CS	27	39	12	16	5	67	21	117
2014	CS-01	21	43	7	14	14	64	29	14
2014	CS-02	31	35	12	19	4	65	23	26
2014	CS-03	31	31	10	21	7	62	28	29
2014	CS-04	24	45	17	12	2	69	14	42
2011	CS	26	44	15	9	6	70	15	164
2011	CS-01	33	39	22	6	0	72	6	18
2011	CS-02	8	68	20	4	0	76	4	25
2011	CS-03	29	44	9	9	9	73	18	45
2011	CS-04	32	42	12	8	5	75	14	59
2011	CS-05	18	18	24	24	18	35	41	17

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	33	14	6	5	75	10	126
2017	CS-01	42	42	5	0	11	84	11	19
2017	CS-02	35	25	25	7	8	61	15	28
2017	CS-03	58	35	7	0	0	93	0	40
2017	CS-04	35	23	23	13	6	58	19	31
2014	CS	33	45	15	3	3	79	6	117
2014	CS-01	29	43	14	0	14	71	14	14
2014	CS-02	38	42	15	4	0	81	4	26
2014	CS-03	52	31	14	3	0	83	3	29
2014	CS-04	19	55	19	2	5	74	7	42
2011	CS	34	45	10	6	4	80	10	163
2011	CS-01	39	44	6	6	6	83	11	18
2011	CS-02	36	48	8	4	4	84	8	25
2011	CS-03	38	44	9	7	2	82	9	45
2011	CS-04	34	43	12	9	2	78	10	58
2011	CS-05	18	53	12	0	18	71	18	17
2008	CS	45	32	9	7	7	77	13	75
2008	CS-04	42	32	10	10	6	74	16	31
2008	CS-05	50	15	15	5	15	65	20	20

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	45	19	6	5	0	70	11	126
2017	CS-01	26	53	11	5	5	0	79	11	19
2017	CS-02	40	35	18	7	0	0	75	7	28
2017	CS-03	31	47	17	0	5	0	78	5	40
2017	CS-04	10	48	23	13	6	0	58	19	31
2014	CS	26	38	21	10	4	0	64	15	117
2014	CS-01	29	57	7	0	7	0	86	7	14
2014	CS-02	27	42	19	0	12	0	69	12	26
2014	CS-03	34	28	21	14	3	0	62	17	29
2014	CS-04	24	38	24	14	0	0	62	14	42
2011	CS	20	43	24	9	3	1	64	12	164
2011	CS-01	39	33	22	0	0	6	76	0	18
2011	CS-02	28	60	12	0	0	0	88	0	25
2011	CS-03	22	40	18	16	4	0	62	20	45
2011	CS-04	14	44	32	7	2	2	59	9	59
2011	CS-05	6	29	29	24	12	0	35	35	17
2008	CS	15	48	16	11	11	0	63	21	75
2008	CS-04	16	52	13	6	13	0	68	19	31
2008	CS-05	5	45	30	10	10	0	50	20	20

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	33	31	13	4	2	2	18	50	126
2017	CS-01	5	32	37	16	11	0	0	26	37	19
2017	CS-02	21	43	25	8	0	0	4	8	67	28
2017	CS-03	17	17	38	15	5	5	2	22	38	40
2017	CS-04	16	39	23	19	3	0	0	22	55	31
2014	CS	15	38	33	9	4	0	1	14	53	117
2014	CS-01	0	43	36	7	14	0	0	21	43	14
2014	CS-02	15	46	15	19	0	0	4	20	64	26
2014	CS-03	17	34	31	7	10	0	0	17	52	29
2014	CS-04	17	31	48	5	0	0	0	5	48	42
2011	CS	20	36	33	8	2	0	2	10	57	164
2011	CS-01	6	28	39	6	11	0	11	19	38	18
2011	CS-02	20	40	28	4	4	0	4	8	63	25
2011	CS-03	16	31	38	16	0	0	0	16	47	45
2011	CS-04	17	39	37	7	0	0	0	7	56	59
2011	CS-05	53	41	6	0	0	0	0	0	94	17
2008	CS	19	37	33	4	7	0	0	11	56	75
2008	CS-04	16	29	42	6	6	0	0	13	45	31
2008	CS-05	20	60	20	0	0	0	0	0	80	20

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	25	23	23	14	3	3	40	35	124
2017	CS-01	5	21	11	32	21	0	11	59	29	19
2017	CS-02	11	35	27	11	11	0	4	24	48	26
2017	CS-03	5	10	35	20	20	8	2	45	17	40
2017	CS-04	6	36	16	32	9	0	0	41	43	31
2014	CS	12	21	34	19	9	1	5	29	35	117
2014	CS-01	14	29	21	7	29	0	0	36	43	14
2014	CS-02	8	15	35	23	4	4	12	32	27	26
2014	CS-03	14	17	34	24	7	0	3	32	32	29
2014	CS-04	14	21	38	14	7	0	5	23	38	42
2011	CS	18	28	26	18	6	0	4	24	48	163
2011	CS-01	6	11	33	22	11	0	17	40	20	18
2011	CS-02	4	44	32	16	4	0	0	20	48	25
2011	CS-03	20	29	22	22	7	0	0	29	49	45
2011	CS-04	19	29	24	17	5	0	5	24	51	58
2011	CS-05	47	18	29	6	0	0	0	6	65	17
2008	CS	12	24	33	20	7	4	0	28	38	75
2008	CS-04	13	23	29	23	10	3	0	33	37	31
2008	CS-05	10	35	35	20	0	0	0	20	45	20

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	28	33	18	4	2	2	23	43	125
2017	CS-01	6	17	22	33	17	0	6	53	24	18
2017	CS-02	14	51	4	25	0	7	0	27	70	28
2017	CS-03	12	17	47	18	0	3	2	19	31	40
2017	CS-04	19	26	42	6	6	0	0	13	45	31
2014	CS	22	37	30	6	3	2	1	9	61	117
2014	CS-01	0	21	43	7	14	14	0	25	25	14
2014	CS-02	15	38	35	4	4	0	4	8	56	26
2014	CS-03	24	34	31	10	0	0	0	10	59	29
2014	CS-04	31	48	17	5	0	0	0	5	79	42
2011	CS	22	34	30	7	4	1	2	11	58	164
2011	CS-01	6	28	22	17	11	6	11	33	40	18
2011	CS-02	8	48	24	12	0	0	8	13	61	25
2011	CS-03	11	33	44	7	4	0	0	11	44	45
2011	CS-04	34	32	27	3	3	0	0	7	66	59
2011	CS-05	47	29	18	6	0	0	0	6	76	17
2008	CS	19	31	29	9	9	3	0	19	51	75
2008	CS-04	16	26	29	10	13	6	0	24	45	31
2008	CS-05	25	50	20	0	5	0	0	5	75	20

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	26	35	21	7	1	2	28	35	125
2017	CS-01	5	11	21	47	16	0	0	63	16	19
2017	CS-02	7	39	22	25	4	0	4	30	48	28
2017	CS-03	5	20	45	15	10	3	2	26	26	40
2017	CS-04	10	30	47	9	3	0	0	13	40	30
2014	CS	14	34	31	14	4	1	2	19	50	116
2014	CS-01	7	0	29	36	21	0	7	62	8	14
2014	CS-02	15	42	27	8	0	4	4	8	63	26
2014	CS-03	24	31	21	17	7	0	0	24	55	29
2014	CS-04	10	39	41	10	0	0	0	10	49	41
2011	CS	13	32	34	15	5	0	2	20	46	164
2011	CS-01	17	11	28	22	11	0	11	38	31	18
2011	CS-02	4	40	40	4	8	0	4	13	46	25
2011	CS-03	20	27	20	29	4	0	0	33	47	45
2011	CS-04	5	39	46	8	2	0	0	10	44	59
2011	CS-05	35	29	24	6	6	0	0	12	65	17
2008	CS	13	28	39	13	5	1	0	19	42	75
2008	CS-04	16	23	42	16	3	0	0	19	39	31
2008	CS-05	15	40	35	5	5	0	0	10	55	20

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	29	27	14	8	1	2	22	51	126
2017	CS-01	11	11	37	26	16	0	0	42	21	19
2017	CS-02	21	29	28	18	4	0	0	22	50	28
2017	CS-03	15	27	32	7	10	3	5	19	46	40
2017	CS-04	23	42	19	10	6	0	0	16	65	31
2014	CS	26	38	23	4	7	1	2	11	65	117
2014	CS-01	29	21	21	7	21	0	0	29	50	14
2014	CS-02	35	38	19	0	0	4	4	0	79	26
2014	CS-03	34	38	17	3	3	0	3	7	75	29
2014	CS-04	14	40	31	5	10	0	0	14	55	42
2011	CS	25	33	25	11	4	0	2	15	59	164
2011	CS-01	11	39	17	22	6	0	6	29	53	18
2011	CS-02	24	24	28	8	8	0	8	17	52	25
2011	CS-03	36	27	27	7	4	0	0	11	62	45
2011	CS-04	20	39	25	12	2	0	2	14	60	59
2011	CS-05	29	35	24	12	0	0	0	12	65	17
2008	CS	20	25	35	13	4	1	1	18	47	75
2008	CS-04	19	32	26	10	6	3	3	17	55	31
2008	CS-05	20	30	40	10	0	0	0	10	50	20

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	19	33	23	9	4	1	33	32	125
2017	CS-01	11	11	42	26	11	0	0	37	21	19
2017	CS-02	7	25	40	18	4	7	0	23	34	28
2017	CS-03	8	10	31	28	16	5	3	47	19	39
2017	CS-04	10	33	26	25	6	0	0	32	43	31
2014	CS	9	23	32	19	10	3	4	31	35	117
2014	CS-01	21	14	7	21	36	0	0	57	36	14
2014	CS-02	8	23	35	12	8	4	12	23	36	26
2014	CS-03	10	21	34	17	7	7	3	27	35	29
2014	CS-04	7	24	38	21	7	0	2	29	32	42
2011	CS	17	21	26	23	8	2	2	33	40	164
2011	CS-01	6	11	17	39	17	6	6	63	19	18
2011	CS-02	8	24	32	20	8	4	4	30	35	25
2011	CS-03	13	13	22	38	11	2	0	50	27	45
2011	CS-04	20	24	32	14	5	2	3	20	46	59
2011	CS-05	41	41	12	6	0	0	0	6	82	17
2008	CS	17	28	21	24	3	4	3	29	49	75
2008	CS-04	13	32	16	26	0	6	6	30	52	31
2008	CS-05	25	30	35	10	0	0	0	10	55	20

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	24	37	18	8	2	2	27	35	126
2017	CS-01	0	11	21	47	16	0	5	67	11	19
2017	CS-02	7	37	35	14	4	4	0	18	45	28
2017	CS-03	12	12	50	15	5	3	2	21	26	40
2017	CS-04	13	29	36	10	13	0	0	23	42	31
2014	CS	12	29	39	13	3	2	2	17	42	117
2014	CS-01	0	14	43	7	21	14	0	33	17	14
2014	CS-02	12	23	35	23	0	0	8	25	38	26
2014	CS-03	7	38	38	14	3	0	0	17	45	29
2014	CS-04	19	31	40	10	0	0	0	10	50	42

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	61	24	8	6	1	0	0	85	7	126
2017	CS-01	68	11	5	16	0	0	0	79	16	19
2017	CS-02	39	35	18	8	0	0	0	74	8	28
2017	CS-03	65	25	7	2	0	0	0	90	2	40
2017	CS-04	77	19	3	0	0	0	0	97	0	31
2014	CS	67	20	6	5	2	0	1	87	7	117
2014	CS-01	64	14	7	7	7	0	0	79	14	14
2014	CS-02	58	27	12	4	0	0	0	85	4	26
2014	CS-03	69	24	0	3	3	0	0	93	7	29
2014	CS-04	71	14	7	7	0	0	0	86	7	42
2011	CS	57	23	8	7	5	1	0	80	12	164
2011	CS-01	39	39	11	11	0	0	0	78	11	18
2011	CS-02	36	40	8	4	12	0	0	76	16	25
2011	CS-03	60	18	7	7	9	0	0	78	16	45
2011	CS-04	69	14	10	5	0	2	0	84	5	59
2011	CS-05	53	29	0	12	6	0	0	82	18	17
2008	CS	61	15	8	4	8	0	4	79	13	75
2008	CS-04	74	13	6	3	0	0	3	90	3	31
2008	CS-05	55	15	5	5	15	0	5	74	21	20

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	24	16	9	7	5	3	65	17	126
2017	CS-01	32	26	21	5	0	11	5	69	6	19
2017	CS-02	21	14	36	14	8	7	0	38	23	28
2017	CS-03	60	22	2	2	5	0	7	89	8	40
2017	CS-04	25	36	13	13	13	0	0	61	26	31
2014	CS	30	39	16	6	4	3	2	72	11	117
2014	CS-01	21	43	14	7	14	0	0	64	21	14
2014	CS-02	19	58	8	12	0	4	0	80	12	26
2014	CS-03	41	17	24	7	3	3	3	63	11	29
2014	CS-04	31	38	19	2	5	2	2	73	8	42

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	25	8	12	10	1	70	22	126
2017	CS-01	32	47	5	5	11	0	79	16	19
2017	CS-02	25	29	18	11	15	4	56	26	28
2017	CS-03	68	22	5	2	2	0	90	5	40
2017	CS-04	41	16	6	23	13	0	57	36	31
2014	CS	47	30	11	5	5	2	78	10	117
2014	CS-01	36	14	29	0	21	0	50	21	14
2014	CS-02	42	42	12	0	0	4	88	0	26
2014	CS-03	52	24	7	3	10	3	79	14	29
2014	CS-04	50	29	10	12	0	0	79	12	42

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	30	13	13	5	2	1	69	18	126
2017	CS-01	21	37	11	21	5	5	0	61	28	19
2017	CS-02	28	22	22	14	4	7	4	56	20	28
2017	CS-03	55	27	5	7	5	0	0	83	12	40
2017	CS-04	32	36	16	13	3	0	0	68	16	31
2014	CS	27	47	11	11	2	1	1	76	13	117
2014	CS-01	36	36	14	7	7	0	0	71	14	14
2014	CS-02	23	46	15	12	0	4	0	72	12	26
2014	CS-03	24	41	7	21	3	0	3	68	25	29
2014	CS-04	31	52	10	7	0	0	0	83	7	42
2011	CS	20	40	11	18	6	4	1	63	26	163
2011	CS-01	11	50	22	17	0	0	0	61	17	18
2011	CS-02	17	46	17	17	0	4	0	65	17	24
2011	CS-03	20	38	9	22	9	2	0	59	32	45
2011	CS-04	27	39	8	15	3	5	2	71	20	59
2011	CS-05	6	35	6	24	24	6	0	44	50	17
2008	CS	27	37	15	8	11	3	0	66	19	75
2008	CS-04	26	42	19	6	3	3	0	70	10	31
2008	CS-05	25	20	15	15	25	0	0	45	40	20

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	27	7	8	14	12	0	66	25	126
2017	CS-01	32	37	0	5	11	16	0	81	19	19
2017	CS-02	14	32	8	0	25	21	0	58	32	28
2017	CS-03	43	30	5	7	7	7	0	79	16	40
2017	CS-04	32	16	14	19	13	6	0	51	34	31
2014	CS	27	31	13	10	5	13	1	67	18	117
2014	CS-01	21	29	14	7	14	14	0	58	25	14
2014	CS-02	15	35	19	12	0	19	0	62	14	26
2014	CS-03	24	28	14	10	7	14	3	63	21	29
2014	CS-04	36	33	7	10	5	10	0	76	16	42
2011	CS	22	22	13	13	17	12	1	50	35	163
2011	CS-01	17	28	17	17	6	17	0	53	27	18
2011	CS-02	8	25	25	21	8	13	0	38	33	24
2011	CS-03	31	22	7	9	16	13	2	63	29	45
2011	CS-04	25	24	8	12	20	10	0	55	36	59
2011	CS-05	12	6	24	18	35	6	0	19	56	17
2008	CS	35	19	13	11	16	7	0	57	29	75
2008	CS-04	39	16	13	19	6	6	0	59	28	31
2008	CS-05	35	15	10	5	35	0	0	50	40	20

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	20	13	17	13	24	1	44	39	126
2017	CS-01	11	11	5	26	11	32	5	33	58	19
2017	CS-02	7	18	15	32	7	21	0	31	50	28
2017	CS-03	23	25	12	5	7	28	0	66	17	40
2017	CS-04	10	22	17	13	26	13	0	36	44	31
2014	CS	15	22	15	15	7	24	2	49	30	117
2014	CS-01	29	29	7	7	7	21	0	73	18	14
2014	CS-02	12	12	23	19	8	23	4	32	37	26
2014	CS-03	14	24	14	14	3	31	0	55	25	29
2014	CS-04	14	24	14	14	10	21	2	50	31	42

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	34	11	5	3	1	81	8	126
2017	CS-01	32	58	0	0	5	5	94	6	19
2017	CS-02	22	53	18	4	4	0	75	7	28
2017	CS-03	78	10	5	5	2	0	88	7	40
2017	CS-04	39	38	20	3	0	0	77	3	31
2014	CS	53	38	5	3	2	0	91	4	117
2014	CS-01	50	43	0	0	7	0	93	7	14
2014	CS-02	62	38	0	0	0	0	100	0	26
2014	CS-03	48	38	7	3	3	0	86	7	29
2014	CS-04	52	33	10	5	0	0	86	5	42

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	32	15	7	6	2	0	71	14	125
2017	CS-01	26	21	32	0	16	5	0	50	17	19
2017	CS-02	15	40	30	8	4	4	0	57	12	27
2017	CS-03	60	25	10	5	0	0	0	85	5	40
2017	CS-04	36	35	3	13	13	0	0	71	26	31
2014	CS	39	32	15	8	5	1	0	72	13	117
2014	CS-01	36	43	7	14	0	0	0	79	14	14
2014	CS-02	42	23	23	12	0	0	0	65	12	26
2014	CS-03	45	21	14	3	17	0	0	66	21	29
2014	CS-04	36	38	14	7	2	2	0	76	10	42
2011	CS	30	34	10	13	13	0	1	64	26	164
2011	CS-01	28	56	6	6	6	0	0	83	11	18
2011	CS-02	32	44	4	8	12	0	0	76	20	25
2011	CS-03	33	31	11	13	9	0	2	66	23	45
2011	CS-04	32	29	14	15	10	0	0	61	25	59
2011	CS-05	12	18	6	18	47	0	0	29	65	17
2008	CS	32	29	8	13	16	0	1	62	30	75
2008	CS-04	48	29	6	10	3	0	3	80	13	31
2008	CS-05	15	25	15	15	30	0	0	40	45	20

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	30	13	6	4	1	0	77	10	126
2017	CS-01	32	47	16	5	0	0	0	79	5	19
2017	CS-02	25	39	25	8	0	4	0	67	8	28
2017	CS-03	68	22	7	2	0	0	0	90	2	40
2017	CS-04	48	17	13	10	13	0	0	65	23	31
2014	CS	45	30	14	3	3	4	1	79	6	117
2014	CS-01	43	21	14	7	7	7	0	69	15	14
2014	CS-02	46	35	8	8	0	4	0	84	8	26
2014	CS-03	48	21	21	0	3	3	3	74	4	29
2014	CS-04	48	31	12	2	2	5	0	83	5	42
2011	CS	36	30	12	9	10	2	1	68	19	164
2011	CS-01	22	61	11	0	6	0	0	83	6	18
2011	CS-02	44	32	4	8	8	4	0	79	17	25
2011	CS-03	40	31	18	2	9	0	0	71	11	45
2011	CS-04	41	24	10	14	7	3	2	68	21	59
2011	CS-05	12	18	18	18	35	0	0	29	53	17
2008	CS	37	27	9	8	16	3	0	66	25	75
2008	CS-04	52	26	10	3	10	0	0	77	13	31
2008	CS-05	15	25	5	15	40	0	0	40	55	20

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	36	9	9	3	0	78	13	126
2017	CS-01	32	42	11	16	0	0	74	16	19
2017	CS-02	18	57	22	4	0	0	75	4	28
2017	CS-03	65	30	2	2	0	0	95	2	40
2017	CS-04	41	23	6	19	10	0	64	30	31
2014	CS	43	32	12	8	5	1	75	13	117
2014	CS-01	43	29	0	14	14	0	71	29	14
2014	CS-02	38	31	15	15	0	0	69	15	26
2014	CS-03	41	24	17	3	10	3	68	14	29
2014	CS-04	48	33	12	5	2	0	81	7	42
2011	CS	32	35	10	13	10	0	66	23	164
2011	CS-01	33	50	17	0	0	0	83	0	18
2011	CS-02	20	44	16	16	4	0	64	20	25
2011	CS-03	36	38	7	13	7	0	73	20	45
2011	CS-04	39	31	10	10	10	0	69	20	59
2011	CS-05	12	12	6	35	35	0	24	71	17
2008	CS	34	30	7	18	12	0	64	30	74
2008	CS-04	40	37	3	17	3	0	77	20	30
2008	CS-05	15	25	5	25	30	0	40	55	20

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	78	15	6	1	0	0	0	94	1	126
2017	CS-01	84	11	5	0	0	0	0	95	0	19
2017	CS-02	71	22	7	0	0	0	0	93	0	28
2017	CS-03	88	7	5	0	0	0	0	95	0	40
2017	CS-04	74	16	6	3	0	0	0	90	3	31
2014	CS	79	15	2	3	2	0	0	94	4	117
2014	CS-01	86	14	0	0	0	0	0	100	0	14
2014	CS-02	65	19	8	4	4	0	0	85	8	26
2014	CS-03	83	10	0	3	3	0	0	93	7	29
2014	CS-04	86	12	0	2	0	0	0	98	2	42
2011	CS	71	15	8	1	3	1	1	88	4	164
2011	CS-01	61	28	11	0	0	0	0	89	0	18
2011	CS-02	60	24	4	4	8	0	0	84	12	25
2011	CS-03	73	13	9	0	2	2	0	89	2	45
2011	CS-04	81	8	5	0	2	2	2	93	2	59
2011	CS-05	53	12	18	6	6	0	6	69	13	17
2008	CS	72	9	4	7	4	0	4	85	11	75
2008	CS-04	81	10	6	0	0	0	3	93	0	31
2008	CS-05	65	10	5	10	5	0	5	79	16	20

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	28	7	4	6	2	0	83	10	126
2017	CS-01	42	32	11	5	5	5	0	78	11	19
2017	CS-02	32	39	11	11	8	0	0	71	18	28
2017	CS-03	80	12	2	0	2	2	0	95	3	40
2017	CS-04	48	36	6	3	6	0	0	84	10	31
2014	CS	56	26	5	6	2	3	2	87	8	117
2014	CS-01	43	29	14	14	0	0	0	71	14	14
2014	CS-02	54	31	4	4	0	8	0	92	4	26
2014	CS-03	72	14	3	7	0	0	3	89	7	29
2014	CS-04	57	26	5	5	5	0	2	85	10	42
2011	CS	41	36	10	4	2	4	3	82	7	164
2011	CS-01	44	22	17	0	6	0	11	75	6	18
2011	CS-02	44	32	8	4	0	8	4	86	5	25
2011	CS-03	40	51	2	2	0	2	2	95	2	45
2011	CS-04	42	31	14	3	3	5	2	78	7	59
2011	CS-05	29	35	12	18	6	0	0	65	24	17

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	26	7	4	6	1	83	10	126
2017	CS-01	42	37	16	5	0	0	79	5	19
2017	CS-02	35	39	11	8	4	4	77	12	28
2017	CS-03	88	5	2	2	2	0	93	5	40
2017	CS-04	45	32	6	3	13	0	77	16	31

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	25	11	5	4	2	1	80	9	126
2017	CS-01	32	37	16	11	0	5	0	72	11	19
2017	CS-02	35	35	22	0	4	4	0	73	4	28
2017	CS-03	83	7	7	2	0	0	0	90	2	40
2017	CS-04	48	26	3	10	10	0	3	77	20	31

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	30	11	7	5	1	77	12	126
2017	CS-01	37	37	11	16	0	0	74	16	19
2017	CS-02	21	39	29	4	4	4	63	7	28
2017	CS-03	78	15	2	5	0	0	93	5	40
2017	CS-04	38	30	10	10	13	0	68	23	31
2014	CS	45	35	9	7	3	0	80	10	117
2014	CS-01	36	50	7	7	0	0	86	7	14
2014	CS-02	50	31	12	8	0	0	81	8	26
2014	CS-03	52	14	14	10	10	0	66	21	29
2014	CS-04	45	40	7	5	2	0	86	7	42

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	28	8	9	4	8	4	76	14	25
2017	CS-03	42	34	0	8	8	8	0	82	18	12
2014	CS	48	15	15	7	0	7	7	74	9	27
2014	CS-03	50	0	0	10	0	20	20	83	17	10
2014	CS-04	45	36	18	0	0	0	0	82	0	11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	26	22	9	7	7	59	17	126
2017	CS-01	21	37	21	5	11	5	61	17	19
2017	CS-02	18	22	36	7	0	18	48	9	28
2017	CS-03	40	27	12	7	7	5	71	16	40
2017	CS-04	28	19	26	17	10	0	48	26	31
2014	CS	21	41	15	9	4	10	70	14	117
2014	CS-01	29	43	14	0	0	14	83	0	14
2014	CS-02	19	54	8	4	0	15	86	5	26
2014	CS-03	17	28	24	10	10	10	50	23	29
2014	CS-04	24	40	12	12	5	7	69	18	42
2011	CS	14	25	17	11	21	12	44	36	163
2011	CS-01	0	33	33	0	6	28	46	8	18
2011	CS-02	13	38	4	13	8	25	67	28	24
2011	CS-03	18	24	18	13	20	7	45	36	45
2011	CS-04	15	24	19	10	24	8	43	37	59
2011	CS-05	18	6	12	18	47	0	24	65	17

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	33	20	16	8	2	55	24	126
2017	CS-01	16	32	32	5	11	5	50	17	19
2017	CS-02	11	32	32	18	4	4	45	23	28
2017	CS-03	28	42	12	10	5	3	72	15	40
2017	CS-04	25	16	16	30	13	0	41	43	31
2014	CS	19	40	19	12	7	3	61	19	117
2014	CS-01	29	43	7	7	7	7	77	15	14
2014	CS-02	15	46	19	8	4	8	67	13	26
2014	CS-03	24	28	31	7	10	0	52	17	29
2014	CS-04	14	43	14	19	7	2	59	27	42
2011	CS	11	29	22	12	21	4	42	35	163
2011	CS-01	11	39	33	6	6	6	53	12	18
2011	CS-02	4	42	17	13	13	13	52	29	24
2011	CS-03	9	27	29	11	22	2	36	34	45
2011	CS-04	15	31	15	15	22	2	47	38	59
2011	CS-05	12	6	24	6	47	6	19	56	17
2008	CS	20	37	11	15	16	1	58	31	75
2008	CS-04	32	26	6	23	13	0	58	35	31
2008	CS-05	10	45	5	15	25	0	55	40	20

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	23	24	17	8	11	45	28	126
2017	CS-01	11	26	21	16	5	21	47	27	19
2017	CS-02	4	25	32	18	4	18	35	26	28
2017	CS-03	25	30	20	7	5	13	63	14	40
2017	CS-04	25	10	23	30	13	0	35	43	31
2014	CS	14	32	25	15	9	6	48	25	117
2014	CS-01	29	29	14	7	0	21	73	9	14
2014	CS-02	15	35	27	12	4	8	54	17	26
2014	CS-03	14	34	24	14	10	3	50	25	29
2014	CS-04	10	31	26	17	14	2	41	32	42
2011	CS	6	26	23	18	18	9	36	40	163
2011	CS-01	0	39	22	17	6	17	47	27	18
2011	CS-02	4	38	21	17	4	17	50	25	24
2011	CS-03	7	22	29	13	24	4	30	40	45
2011	CS-04	8	27	22	19	19	5	38	39	59
2011	CS-05	6	6	12	29	35	12	13	73	17
2008	CS	9	41	15	20	11	4	53	32	75
2008	CS-04	13	39	13	23	13	0	52	35	31
2008	CS-05	0	40	15	35	10	0	40	45	20

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	25	27	10	11	9	47	24	126
2017	CS-01	11	26	26	21	11	5	39	33	19
2017	CS-02	7	25	39	11	8	11	35	20	28
2017	CS-03	25	27	25	2	7	13	60	11	40
2017	CS-04	19	26	26	6	19	3	46	27	31
2014	CS	20	30	15	16	10	9	54	29	117
2014	CS-01	36	29	0	14	7	14	75	25	14
2014	CS-02	15	46	15	12	0	12	70	13	26
2014	CS-03	21	17	24	17	17	3	39	36	29
2014	CS-04	17	29	17	17	14	7	49	33	42
2011	CS	6	20	18	13	26	16	31	47	163
2011	CS-01	6	44	6	17	11	17	60	33	18
2011	CS-02	4	16	24	24	8	24	26	42	25
2011	CS-03	7	22	27	9	20	16	34	34	45
2011	CS-04	7	17	17	14	31	15	28	52	59
2011	CS-05	6	6	6	0	75	6	13	80	16
2008	CS	9	31	20	15	19	7	43	36	75
2008	CS-04	16	23	19	16	19	6	41	38	31
2008	CS-05	0	45	15	15	25	0	45	40	20

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	28	22	19	13	4	44	33	126
2017	CS-01	16	11	32	26	11	5	28	39	19
2017	CS-02	7	36	21	22	4	11	48	28	28
2017	CS-03	15	45	20	10	7	3	62	18	40
2017	CS-04	19	13	23	19	26	0	32	46	31
2014	CS	15	27	16	21	15	6	45	37	117
2014	CS-01	36	21	0	14	14	14	67	33	14
2014	CS-02	15	46	4	19	8	8	67	29	26
2014	CS-03	10	21	28	14	24	3	32	39	29
2014	CS-04	12	21	19	29	14	5	35	45	42
2011	CS	10	25	12	22	28	3	36	51	163
2011	CS-01	17	39	11	22	11	0	56	33	18
2011	CS-02	4	29	21	21	13	13	38	38	24
2011	CS-03	4	33	13	24	20	4	40	47	45
2011	CS-04	14	19	8	22	37	0	32	59	59
2011	CS-05	12	6	12	18	53	0	18	71	17
2008	CS	11	29	17	21	21	0	40	43	75
2008	CS-04	13	32	10	26	19	0	45	45	31
2008	CS-05	0	15	25	25	35	0	15	60	20

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	40	24	9	5	2	61	15	126
2017	CS-01	11	47	21	11	5	5	61	17	19
2017	CS-02	11	39	39	4	4	4	52	7	28
2017	CS-03	38	37	22	0	2	0	75	2	40
2017	CS-04	16	45	16	19	3	0	61	23	31
2014	CS	21	43	21	13	0	3	66	13	117
2014	CS-01	21	29	36	14	0	0	50	14	14
2014	CS-02	27	42	19	8	0	4	72	8	26
2014	CS-03	21	45	14	14	0	7	70	15	29
2014	CS-04	19	43	24	14	0	0	62	14	42
2011	CS	16	37	18	13	12	4	55	26	164
2011	CS-01	22	56	17	6	0	0	78	6	18
2011	CS-02	16	36	28	4	4	12	59	9	25
2011	CS-03	4	40	16	18	13	9	49	34	45
2011	CS-04	22	36	15	10	17	0	58	27	59
2011	CS-05	18	18	18	29	18	0	35	47	17

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	41	14	4	2	6	0	80	6	126
2017	CS-01	16	68	0	5	5	5	0	89	11	19
2017	CS-02	25	35	29	4	4	4	0	63	7	28
2017	CS-03	47	27	10	2	0	13	0	86	3	40
2017	CS-04	35	52	14	0	0	0	0	86	0	31
2014	CS	37	36	15	2	1	8	2	80	3	117
2014	CS-01	21	50	7	0	0	14	7	91	0	14
2014	CS-02	35	35	19	0	0	12	0	78	0	26
2014	CS-03	31	28	24	0	0	14	3	71	0	29
2014	CS-04	43	43	10	2	2	0	0	86	5	42
2011	CS	31	35	17	9	1	6	1	70	11	163
2011	CS-01	11	67	17	0	0	0	6	82	0	18
2011	CS-02	25	46	17	0	0	8	4	81	0	24
2011	CS-03	20	31	22	13	2	11	0	58	18	45
2011	CS-04	46	22	15	12	2	3	0	70	14	59
2011	CS-05	35	41	12	12	0	0	0	76	12	17

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	29	18	10	5	3	2	66	15	126
2017	CS-01	16	32	32	0	11	5	5	53	12	19
2017	CS-02	32	18	25	15	4	7	0	53	20	28
2017	CS-03	43	28	15	5	5	2	2	74	11	40
2017	CS-04	35	39	10	13	3	0	0	74	16	31
2014	CS	32	38	13	3	4	8	2	78	8	117
2014	CS-01	21	64	7	0	0	7	0	92	0	14
2014	CS-02	35	38	15	0	0	8	4	83	0	26
2014	CS-03	21	34	17	7	7	10	3	64	16	29
2014	CS-04	40	33	12	2	5	7	0	79	8	42
2011	CS	27	27	15	16	9	6	1	58	26	162
2011	CS-01	22	28	28	11	6	6	0	53	18	18
2011	CS-02	29	21	4	33	4	8	0	55	41	24
2011	CS-03	16	31	22	13	13	2	2	49	28	45
2011	CS-04	32	27	12	12	7	10	0	66	21	59
2011	CS-05	44	19	6	19	13	0	0	63	31	16
2008	CS	36	19	17	11	9	7	1	59	22	75
2008	CS-04	48	16	13	6	6	10	0	71	14	31
2008	CS-05	30	20	20	15	5	5	5	56	22	20

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	31	26	13	7	6	0	52	21	126
2017	CS-01	5	26	21	16	11	21	0	40	33	19
2017	CS-02	11	21	42	8	15	4	0	33	23	28
2017	CS-03	28	32	20	15	2	3	0	62	18	40
2017	CS-04	19	51	14	13	3	0	0	70	16	31
2014	CS	21	32	20	15	7	5	0	57	23	117
2014	CS-01	29	43	7	7	14	0	0	71	21	14
2014	CS-02	19	27	27	15	4	8	0	50	21	26
2014	CS-03	10	21	28	21	10	10	0	35	35	29
2014	CS-04	24	40	17	14	2	2	0	66	17	42
2011	CS	12	28	19	15	16	9	2	45	34	163
2011	CS-01	11	33	22	6	17	6	6	50	25	18
2011	CS-02	13	17	25	21	13	8	4	33	38	24
2011	CS-03	11	20	18	20	13	16	2	38	41	45
2011	CS-04	12	39	19	10	15	5	0	54	27	59
2011	CS-05	12	24	12	18	29	6	0	38	50	17

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	22	18	14	16	15	2	41	36	126
2017	CS-01	11	32	16	0	11	26	5	62	15	19
2017	CS-02	7	11	21	14	25	22	0	23	50	28
2017	CS-03	18	25	17	12	10	13	5	52	27	40
2017	CS-04	10	25	17	26	19	3	0	36	47	31
2014	CS	11	25	21	15	15	15	0	42	34	117
2014	CS-01	21	29	21	7	7	14	0	58	17	14
2014	CS-02	8	42	19	12	8	12	0	57	22	26
2014	CS-03	7	21	17	10	21	24	0	36	41	29
2014	CS-04	14	14	24	24	17	7	0	31	44	42
2011	CS	7	13	15	17	25	19	4	26	54	163
2011	CS-01	22	11	33	6	11	11	6	40	20	18
2011	CS-02	4	21	8	25	8	25	8	38	50	24
2011	CS-03	7	16	9	11	31	22	4	30	58	45
2011	CS-04	5	10	19	22	24	19	2	19	57	59
2011	CS-05	6	6	12	18	47	12	0	13	73	17

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	28	11	8	1	2	0	80	9	126
2017	CS-01	47	32	5	16	0	0	0	79	16	19
2017	CS-02	42	35	12	4	0	7	0	83	4	28
2017	CS-03	48	27	10	15	0	0	0	75	15	40
2017	CS-04	68	19	13	0	0	0	0	87	0	31
2014	CS	60	24	10	3	2	0	1	84	5	117
2014	CS-01	79	21	0	0	0	0	0	100	0	14
2014	CS-02	58	27	12	4	0	0	0	85	4	26
2014	CS-03	52	24	10	3	7	0	3	79	11	29
2014	CS-04	60	24	12	5	0	0	0	83	5	42

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	31	5	1	0	7	1	94	1	126
2017	CS-01	58	32	5	0	0	5	0	94	0	19
2017	CS-02	46	39	0	0	0	11	4	100	0	28
2017	CS-03	60	20	7	2	0	10	0	89	3	40
2017	CS-04	61	32	6	0	0	0	0	94	0	31
2014	CS	63	22	5	3	1	5	1	91	4	117
2014	CS-01	64	21	0	0	0	14	0	100	0	14
2014	CS-02	58	35	0	4	0	4	0	96	4	26
2014	CS-03	66	14	10	3	3	3	0	82	7	29
2014	CS-04	69	21	2	2	0	2	2	95	3	42
2011	CS	57	18	13	1	1	4	5	83	3	164
2011	CS-01	44	39	11	0	0	0	6	88	0	18
2011	CS-02	56	12	16	4	4	8	0	74	9	25
2011	CS-03	67	20	4	2	2	2	2	91	5	45
2011	CS-04	58	10	17	0	0	5	10	80	0	59
2011	CS-05	47	24	18	0	0	6	6	80	0	17
2008	CS	56	11	17	1	1	1	12	77	3	75
2008	CS-04	52	13	26	0	0	0	10	71	0	31
2008	CS-05	60	5	10	0	0	5	20	87	0	20

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	33	15	20	11	2	0	53	32	126
2017	CS-01	16	26	21	21	16	0	0	42	37	19
2017	CS-02	21	29	21	18	8	4	0	52	26	28
2017	CS-03	28	45	7	12	5	2	0	75	18	40
2017	CS-04	9	23	14	35	19	0	0	32	55	31
2014	CS	17	32	18	20	11	2	0	50	31	117
2014	CS-01	21	14	14	21	29	0	0	36	50	14
2014	CS-02	15	46	12	19	4	4	0	64	24	26
2014	CS-03	21	24	34	14	3	3	0	46	18	29
2014	CS-04	17	29	12	26	17	0	0	45	43	42
2011	CS	13	28	20	15	18	5	1	44	35	164
2011	CS-01	6	22	44	17	0	6	6	31	19	18
2011	CS-02	8	40	28	8	8	8	0	52	17	25
2011	CS-03	20	44	9	11	9	7	0	69	21	45
2011	CS-04	12	17	20	17	27	5	2	31	47	59
2011	CS-05	12	12	6	29	41	0	0	24	71	17
2008	CS	19	31	16	15	17	0	3	51	33	75
2008	CS-04	23	35	16	13	13	0	0	58	26	31
2008	CS-05	10	30	10	15	35	0	0	40	50	20

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	19	18	20	25	3	0	36	46	126
2017	CS-01	16	11	26	26	21	0	0	26	47	19
2017	CS-02	14	25	11	18	32	0	0	39	50	28
2017	CS-03	25	20	22	17	10	5	0	48	29	40
2017	CS-04	9	13	13	23	42	0	0	22	65	31
2014	CS	12	23	13	22	29	1	0	35	52	117
2014	CS-01	14	14	14	36	21	0	0	29	57	14
2014	CS-02	8	27	12	23	31	0	0	35	54	26
2014	CS-03	17	17	17	17	31	0	0	34	48	29
2014	CS-04	12	26	7	21	33	0	0	38	55	42
2011	CS	8	18	14	16	39	4	2	27	58	164
2011	CS-01	11	33	11	11	28	0	6	47	41	18
2011	CS-02	4	20	16	16	36	8	0	26	57	25
2011	CS-03	7	20	22	13	29	7	2	29	46	45
2011	CS-04	10	12	10	19	46	2	2	23	67	59
2011	CS-05	6	12	6	18	59	0	0	18	76	17
2008	CS	11	20	14	16	34	3	3	33	53	74
2008	CS-04	10	19	23	10	32	6	0	31	45	31
2008	CS-05	0	26	0	16	53	0	5	28	72	19

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	36	17	14	6	4	62	20	126
2017	CS-01	21	32	11	11	11	16	63	25	19
2017	CS-02	11	25	32	18	7	7	39	27	28
2017	CS-03	33	47	10	7	2	0	80	10	40
2017	CS-04	25	32	16	20	6	0	57	26	31

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	32	17	4	2	4	76	7	126
2017	CS-01	37	32	5	11	5	11	76	18	19
2017	CS-02	39	28	29	0	4	0	67	4	28
2017	CS-03	45	27	15	2	2	8	78	5	40
2017	CS-04	45	32	16	6	0	0	77	6	31
2014	CS	50	36	7	0	2	5	91	2	117
2014	CS-01	36	43	14	0	7	0	79	7	14
2014	CS-02	50	42	0	0	0	8	100	0	26
2014	CS-03	48	34	3	0	3	10	92	4	29
2014	CS-04	60	29	10	0	0	2	90	0	42

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	45	14	4	2	2	80	6	126
2017	CS-01	26	42	21	11	0	0	68	11	19
2017	CS-02	32	36	22	7	0	4	70	7	28
2017	CS-03	40	42	10	2	0	5	87	3	40
2017	CS-04	32	52	13	0	3	0	84	3	31
2014	CS	44	41	9	2	0	4	88	2	117
2014	CS-01	36	50	0	0	0	14	100	0	14
2014	CS-02	54	38	4	0	0	4	96	0	26
2014	CS-03	38	41	7	7	0	7	85	7	29
2014	CS-04	43	38	19	0	0	0	81	0	42
2011	CS	20	40	16	9	8	7	65	18	164
2011	CS-01	33	39	11	11	6	0	72	17	18
2011	CS-02	12	52	24	0	0	12	73	0	25
2011	CS-03	22	36	20	9	7	7	62	17	45
2011	CS-04	22	39	14	8	8	8	67	19	59
2011	CS-05	6	41	12	18	24	0	47	41	17

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	42	9	3	5	1	82	8	126
2017	CS-01	32	42	5	16	0	5	78	17	19
2017	CS-02	35	39	18	4	4	0	75	8	28
2017	CS-03	60	30	7	0	2	0	90	2	40
2017	CS-04	28	52	10	0	10	0	81	10	31
2014	CS	53	35	9	1	2	0	88	3	117
2014	CS-01	57	36	7	0	0	0	93	0	14
2014	CS-02	58	35	8	0	0	0	92	0	26
2014	CS-03	52	28	14	3	3	0	79	7	29
2014	CS-04	48	40	10	0	2	0	88	2	42
2011	CS	24	40	18	10	8	1	64	18	164
2011	CS-01	22	56	17	6	0	0	78	6	18
2011	CS-02	32	36	24	0	4	4	71	4	25
2011	CS-03	29	44	11	7	9	0	73	16	45
2011	CS-04	20	37	24	14	5	0	58	19	59
2011	CS-05	12	29	6	24	29	0	41	53	17
2008	CS	32	32	16	9	11	0	64	20	75
2008	CS-04	35	29	16	13	6	0	65	19	31
2008	CS-05	25	25	20	10	20	0	50	30	20

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	32	16	12	4	0	0	68	16	126
2017	CS-01	26	42	11	16	5	0	0	68	21	19
2017	CS-02	28	32	25	11	4	0	0	61	15	28
2017	CS-03	58	27	7	5	2	0	0	85	7	40
2017	CS-04	25	30	16	23	6	0	0	55	29	31
2014	CS	26	37	22	9	4	2	1	64	13	117
2014	CS-01	36	29	14	14	0	7	0	69	15	14
2014	CS-02	15	54	27	4	0	0	0	69	4	26
2014	CS-03	41	28	14	7	7	0	3	71	14	29
2014	CS-04	19	33	26	12	7	2	0	54	20	42
2011	CS	13	31	23	15	14	4	0	45	31	163
2011	CS-01	17	28	22	22	6	6	0	47	29	18
2011	CS-02	17	50	21	4	0	8	0	73	5	24
2011	CS-03	13	31	22	16	16	2	0	45	32	45
2011	CS-04	12	22	31	19	15	2	0	34	34	59
2011	CS-05	6	35	6	12	35	6	0	44	50	17

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	37	13	9	6	0	0	72	14	126
2017	CS-01	16	58	11	5	11	0	0	74	16	19
2017	CS-02	28	36	21	11	4	0	0	64	15	28
2017	CS-03	60	25	5	7	2	0	0	85	10	40
2017	CS-04	25	36	19	10	10	0	0	61	19	31
2014	CS	24	44	17	9	4	2	1	69	13	117
2014	CS-01	29	43	14	7	0	7	0	77	8	14
2014	CS-02	15	62	15	8	0	0	0	77	8	26
2014	CS-03	31	45	7	7	7	0	3	79	14	29
2014	CS-04	24	29	26	12	7	2	0	54	20	42
2011	CS	15	33	24	15	13	1	0	48	28	164
2011	CS-01	17	28	39	17	0	0	0	44	17	18
2011	CS-02	16	44	24	12	0	4	0	63	13	25
2011	CS-03	13	33	29	9	16	0	0	47	24	45
2011	CS-04	17	31	19	20	14	0	0	47	34	59
2011	CS-05	6	29	12	12	35	6	0	38	50	17
2008	CS	28	33	15	9	15	0	0	61	24	75
2008	CS-04	29	29	23	10	10	0	0	58	19	31
2008	CS-05	25	30	5	10	30	0	0	55	40	20

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	26	21	6	9	6	61	16	126
2017	CS-01	32	26	5	11	16	11	65	29	19
2017	CS-02	21	21	36	7	11	4	44	19	28
2017	CS-03	48	30	12	2	5	2	80	8	40
2017	CS-04	25	26	29	10	6	3	53	17	31
2014	CS	28	26	20	13	8	5	58	22	117
2014	CS-01	21	21	21	14	7	14	50	25	14
2014	CS-02	38	19	12	19	4	8	63	25	26
2014	CS-03	38	28	17	7	7	3	68	14	29
2014	CS-04	19	24	29	14	12	2	44	27	42
2011	CS	15	27	19	18	16	4	44	36	164
2011	CS-01	22	22	11	17	28	0	44	44	18
2011	CS-02	20	28	16	24	4	8	52	30	25
2011	CS-03	16	29	20	16	13	7	48	31	45
2011	CS-04	12	29	24	17	15	3	42	33	59
2011	CS-05	12	18	12	24	35	0	29	59	17
2008	CS	24	29	12	12	17	5	56	31	75
2008	CS-04	19	35	19	6	13	6	59	21	31
2008	CS-05	25	20	5	10	35	5	47	47	20

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	31	32	37	126
2017	CS-01	32	26	42	19
2017	CS-02	33	32	35	28
2017	CS-03	22	50	27	40
2017	CS-04	39	19	43	31
2014	CS	36	30	34	117
2014	CS-01	14	29	57	14
2014	CS-02	38	31	31	26
2014	CS-03	21	41	38	29
2014	CS-04	48	21	31	42
2011	CS	48	26	27	164
2011	CS-01	61	22	17	18
2011	CS-02	36	32	32	25
2011	CS-03	38	33	29	45
2011	CS-04	49	20	31	59
2011	CS-05	71	18	12	17

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	10	21	53	3	5	8	38
2017	CS-04	25	8	58	8	0	0	12
2014	CS	17	17	52	2	9999	12	42
2014	CS-02	0	50	40	0	9999	10	10
2014	CS-04	20	0	65	5	9999	10	20
2011	CS	10	12	58	10	9999	10	78
2011	CS-01	0	9	55	18	9999	18	11
2011	CS-03	6	12	65	12	9999	6	17
2011	CS-04	7	10	69	3	9999	10	29
2011	CS-05	42	8	17	25	9999	8	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	15	85	126
2017	CS-02	18	82	28
2017	CS-03	15	85	40
2017	CS-04	16	84	31
2014	CS	11	89	117

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	32	19
2014	CS	54	13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	79	19
2014	CS	62	13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	CS	0	19
2014	CS	0	13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CS	0	19
2014	CS	0	13

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	0	19
2014	CS	0	13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	42	19
2014	CS	38	13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	63	19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	52	19
2014	CS	46	13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CS	42	19
2014	CS	54	13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	52	19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	37	19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	CS	0	19
2014	CS	0	13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	CS	0	19
2014	CS	0	13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	47	19
2014	CS	38	13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	63	19
2014	CS	62	13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CS	58	19
2014	CS	54	13

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CS	31	19

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS	26	19

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS	0	16

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	0	16

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CS	0	16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	43	16
2014	CS	42	12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	CS	0	16
2014	CS	0	12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	62	16
2014	CS	42	12

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	0	16

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	89	11	19

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	14	21	3	8	26	13	48	18	126
2017	CS-01	16	5	5	5	5	53	11	57	29	19
2017	CS-02	14	11	35	4	11	14	11	33	20	28
2017	CS-03	22	20	7	0	5	33	13	77	9	40
2017	CS-04	9	19	30	6	10	13	13	38	22	31
2014	CS	15	16	15	5	0	42	7	60	10	117
2014	CS-01	36	29	14	0	0	21	0	82	0	14
2014	CS-02	19	23	12	8	0	27	12	69	13	26
2014	CS-03	14	7	7	7	0	55	10	60	20	29
2014	CS-04	7	14	21	5	0	50	2	45	10	42

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	29	14	6	6	15	1	69	14	126
2017	CS-01	26	37	0	5	5	26	0	86	14	19
2017	CS-02	21	25	25	11	4	14	0	53	17	28
2017	CS-03	43	27	10	0	5	15	0	82	6	40
2017	CS-04	19	29	23	13	6	6	3	53	21	31
2014	CS	26	35	16	5	0	17	1	74	6	117
2014	CS-01	36	50	7	0	0	7	0	92	0	14
2014	CS-02	27	38	8	8	0	19	0	81	10	26
2014	CS-03	28	28	10	10	0	21	3	73	14	29
2014	CS-04	24	29	26	2	0	19	0	65	3	42
2011	CS	15	29	21	9	7	17	1	55	20	163
2011	CS-01	33	39	11	6	0	11	0	81	6	18
2011	CS-02	21	29	21	0	4	21	4	67	6	24
2011	CS-03	16	36	18	9	0	20	2	66	11	45
2011	CS-04	10	24	27	12	8	19	0	42	25	59
2011	CS-05	6	24	18	18	29	6	0	31	50	17

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	48	13	6	1	3	2	79	7	126
2017	CS-01	16	47	0	5	5	21	5	86	14	19
2017	CS-02	18	47	25	11	0	0	0	65	11	28
2017	CS-03	27	45	17	7	0	0	2	75	8	40
2017	CS-04	42	52	3	3	0	0	0	94	3	31
2014	CS	27	53	13	4	3	1	0	80	7	116
2014	CS-01	43	43	7	0	7	0	0	86	7	14
2014	CS-02	19	54	12	8	4	4	0	76	12	26
2014	CS-03	7	68	21	0	4	0	0	75	4	28
2014	CS-04	33	52	7	7	0	0	0	86	7	42
2011	CS	29	52	10	4	1	1	2	84	5	164
2011	CS-01	17	50	6	6	0	11	11	86	7	18
2011	CS-02	20	48	20	8	4	0	0	68	12	25
2011	CS-03	22	60	13	2	0	0	2	84	2	45
2011	CS-04	37	51	7	3	2	0	0	88	5	59
2011	CS-05	47	47	6	0	0	0	0	94	0	17
2008	CS	37	40	13	5	3	1	0	78	8	75
2008	CS-04	42	39	13	0	6	0	0	81	6	31
2008	CS-05	50	30	10	10	0	0	0	80	10	20

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	23	22	6	3	31	7	49	15	126
2017	CS-01	5	37	11	5	5	32	5	67	17	19
2017	CS-02	21	18	29	11	4	14	4	47	18	28
2017	CS-03	2	20	22	3	2	43	8	45	10	40
2017	CS-04	6	22	26	6	3	32	4	45	15	31
2014	CS	9	17	26	3	6	29	11	43	14	117
2014	CS-01	29	7	14	0	21	21	7	50	30	14
2014	CS-02	8	27	35	4	4	15	8	45	10	26
2014	CS-03	3	10	28	0	3	38	17	31	8	29
2014	CS-04	5	21	21	5	5	33	10	46	17	42
2011	CS	7	13	25	6	6	38	6	37	20	163
2011	CS-01	11	22	6	11	6	39	6	60	30	18
2011	CS-02	4	8	38	4	4	25	17	21	14	24
2011	CS-03	9	13	22	4	4	42	4	42	17	45
2011	CS-04	7	14	25	2	5	44	3	39	13	59
2011	CS-05	6	12	29	18	12	24	0	23	38	17

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	28	14	3	1	10	1	80	4	126
2017	CS-01	21	32	11	0	0	37	0	83	0	19
2017	CS-02	28	36	22	4	0	11	0	72	4	28
2017	CS-03	65	20	10	0	0	2	2	90	0	40
2017	CS-04	41	35	7	10	3	3	0	79	13	31
2014	CS	36	35	7	3	2	16	1	86	6	117
2014	CS-01	43	43	0	7	0	7	0	92	8	14
2014	CS-02	35	46	4	0	0	15	0	95	0	26
2014	CS-03	31	31	10	3	3	21	0	78	9	29
2014	CS-04	40	26	7	5	2	17	2	82	9	42
2011	CS	29	29	18	5	4	13	1	68	11	164
2011	CS-01	11	28	11	6	0	39	6	70	10	18
2011	CS-02	40	32	12	0	4	12	0	82	5	25
2011	CS-03	33	36	22	0	4	2	2	72	5	45
2011	CS-04	31	25	20	5	3	15	0	66	10	59
2011	CS-05	18	18	18	24	12	12	0	40	40	17
2008	CS	33	29	15	8	8	7	0	67	17	75
2008	CS-04	45	26	13	3	3	10	0	79	7	31
2008	CS-05	20	15	25	10	25	5	0	37	37	20

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	32	17	4	2	16	1	73	7	125
2017	CS-01	16	32	11	0	5	37	0	75	8	19
2017	CS-02	18	32	25	4	0	21	0	63	4	28
2017	CS-03	46	23	10	5	0	13	3	82	6	39
2017	CS-04	25	42	23	3	3	3	0	69	7	31
2014	CS	26	36	9	4	2	23	1	81	8	117
2014	CS-01	36	43	0	7	0	14	0	92	8	14
2014	CS-02	31	38	8	0	0	23	0	90	0	26
2014	CS-03	24	31	14	7	0	24	0	73	9	29
2014	CS-04	24	33	7	5	5	24	2	77	13	42
2011	CS	16	32	18	5	7	18	2	61	16	164
2011	CS-01	11	28	6	11	0	39	6	70	20	18
2011	CS-02	24	40	16	0	0	16	4	80	0	25
2011	CS-03	20	38	24	4	7	4	2	62	12	45
2011	CS-04	15	29	19	3	10	24	0	58	18	59
2011	CS-05	6	24	18	18	18	18	0	36	43	17
2008	CS	29	20	16	13	9	11	1	56	26	75
2008	CS-04	35	13	13	16	6	16	0	58	27	31
2008	CS-05	30	10	20	15	20	5	0	42	37	20

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	6	94	125
2014	CS	6	94	117
2014	CS-02	0	100	26

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	13	22	3	4	33	11	48	13	126
2017	CS-01	21	11	11	5	11	37	5	55	27	19
2017	CS-02	14	14	29	4	7	18	15	42	16	28
2017	CS-03	15	17	7	2	0	47	10	77	6	40
2017	CS-04	6	13	36	3	0	29	13	32	6	31
2014	CS	15	13	19	3	0	44	7	56	5	116
2014	CS-01	36	29	0	7	0	29	0	90	10	14
2014	CS-02	24	12	16	0	0	32	16	69	0	25
2014	CS-03	10	14	14	3	0	52	7	58	8	29
2014	CS-04	7	7	29	2	0	52	2	32	5	42

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	33	15	3	2	17	1	76	7	125
2017	CS-01	32	26	11	5	5	21	0	73	13	19
2017	CS-02	18	28	25	0	7	22	0	59	9	28
2017	CS-03	40	37	2	5	0	15	0	91	6	40
2017	CS-04	23	40	23	0	0	10	3	73	0	30
2014	CS	24	28	22	3	0	22	2	68	3	116
2014	CS-01	43	36	0	7	0	14	0	92	8	14
2014	CS-02	28	28	20	0	0	24	0	74	0	25
2014	CS-03	28	21	17	3	0	28	3	70	5	29
2014	CS-04	17	26	29	2	0	24	2	58	3	42
2011	CS	18	34	17	7	3	22	0	66	13	163
2011	CS-01	22	44	11	0	0	22	0	86	0	18
2011	CS-02	25	38	25	0	4	8	0	68	5	24
2011	CS-03	16	31	20	4	0	29	0	66	6	45
2011	CS-04	17	29	15	12	2	25	0	61	18	59
2011	CS-05	12	41	6	12	18	12	0	60	33	17

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	26	20	10	12	1	3	57	23	126
2017	CS-01	21	11	21	16	26	5	0	33	44	19
2017	CS-02	25	32	14	14	7	0	8	62	23	28
2017	CS-03	28	30	17	7	15	0	2	59	23	40
2017	CS-04	38	30	19	10	3	0	0	68	13	31

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	32	28	15	7	1	50	22	126
2017	CS-01	26	58	11	0	5	0	84	5	19
2017	CS-02	11	28	35	18	7	0	39	25	28
2017	CS-03	18	25	32	15	7	3	44	23	40
2017	CS-04	19	35	25	17	3	0	55	20	31

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	28	25	15	10	3	49	26	124
2017	CS-01	37	37	11	0	16	0	74	16	19
2017	CS-02	15	31	29	15	7	4	47	23	27
2017	CS-03	21	28	23	15	8	5	52	24	39
2017	CS-04	13	26	29	26	6	0	39	32	31

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	24	29	18	12	1	1	40	30	126
2017	CS-01	26	37	21	0	16	0	0	63	16	19
2017	CS-02	14	25	29	21	7	4	0	40	29	28
2017	CS-03	15	25	32	17	7	0	3	41	26	40
2017	CS-04	16	16	35	19	13	0	0	32	32	31

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	27	12	8	4	2	75	12	126
2017	CS-01	68	11	16	0	5	0	79	5	19
2017	CS-02	39	50	0	7	0	4	93	7	28
2017	CS-03	52	20	12	5	5	5	76	10	40
2017	CS-04	42	25	20	10	3	0	67	13	31

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	38	23	8	4	1	64	12	125
2017	CS-01	42	37	11	5	5	0	79	11	19
2017	CS-02	14	47	21	11	4	4	63	15	28
2017	CS-03	30	35	27	5	2	0	65	7	40
2017	CS-04	23	39	24	10	3	0	63	13	30

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	31	26	13	7	1	53	21	125
2017	CS-01	37	26	11	21	5	0	63	26	19
2017	CS-02	11	25	32	21	8	4	37	30	28
2017	CS-03	38	35	15	7	5	0	73	12	40
2017	CS-04	6	31	40	13	10	0	37	23	30

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	22	26	20	11	1	2	42	32	125
2017	CS-01	37	11	21	26	5	0	0	47	32	19
2017	CS-02	15	18	32	18	14	4	0	33	33	28
2017	CS-03	25	32	17	10	10	0	5	61	21	40
2017	CS-04	7	16	34	30	13	0	0	23	43	30

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	30	26	12	10	1	52	22	124
2017	CS-01	26	11	32	16	16	0	37	32	19
2017	CS-02	11	32	32	14	11	0	43	25	28
2017	CS-03	35	38	17	2	5	2	75	8	40
2017	CS-04	14	28	31	14	14	0	41	28	29

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	30	22	6	2	1	69	8	125
2017	CS-01	42	32	21	5	0	0	74	5	19
2017	CS-02	32	32	18	8	7	4	66	15	28
2017	CS-03	40	33	22	2	2	0	73	5	40
2017	CS-04	47	23	23	7	0	0	70	7	30

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	23	11	6	5	1	78	11	125
2017	CS-01	72	11	11	0	6	0	83	6	18
2017	CS-02	36	32	11	11	8	4	70	19	28
2017	CS-03	65	25	10	0	0	0	90	0	40
2017	CS-04	51	17	16	13	3	0	68	16	31

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	70	15	6	4	2	2	87	6	126
2017	CS-01	84	5	5	5	0	0	89	5	19
2017	CS-02	61	25	8	4	4	0	85	7	28
2017	CS-03	78	10	7	0	2	2	90	3	40
2017	CS-04	64	17	3	10	3	3	83	13	31

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	66	24	7	2	1	1	90	2	125
2017	CS-01	68	21	11	0	0	0	89	0	19
2017	CS-02	56	29	4	7	0	4	88	7	28
2017	CS-03	69	20	8	0	3	0	90	3	39
2017	CS-04	75	19	6	0	0	0	94	0	31

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	59	27	7	4	3	85	7	123
2017	CS-01	72	22	6	0	0	94	0	18
2017	CS-02	43	46	4	7	0	89	7	28
2017	CS-03	69	20	3	5	3	90	8	39
2017	CS-04	46	24	20	0	10	70	10	30

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	68	10	2	2	18	95	2	126
2017	CS-01	84	0	0	0	16	100	0	19
2017	CS-02	65	11	0	0	25	100	0	28
2017	CS-03	65	15	5	5	10	89	6	40
2017	CS-04	61	6	3	0	30	95	0	31

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	75	15	6	1	1	2	92	2	125
2017	CS-01	84	5	5	0	0	5	94	0	19
2017	CS-02	82	11	4	0	0	4	96	0	28
2017	CS-03	67	15	13	3	3	0	82	5	39
2017	CS-04	72	25	0	0	0	3	100	0	31

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	68	17	8	2	4	2	86	6	126
2017	CS-01	53	11	16	5	16	0	63	21	19
2017	CS-02	54	25	18	4	0	0	79	4	28
2017	CS-03	80	12	2	2	2	0	93	5	40
2017	CS-04	71	16	3	0	3	6	93	3	31

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	27	13	6	1	3	80	7	126
2017	CS-01	42	26	5	21	5	0	68	26	19
2017	CS-02	43	29	14	11	0	4	74	11	28
2017	CS-03	53	27	15	2	0	2	82	3	40
2017	CS-04	55	23	16	0	0	6	83	0	31

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	34	33	18	6	1	43	23	126
2017	CS-01	11	47	21	11	5	5	61	17	19
2017	CS-02	4	36	32	25	4	0	39	29	28
2017	CS-03	16	37	35	10	2	0	53	12	40
2017	CS-04	6	25	39	20	10	0	32	30	31

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	7	25	36	20	12	1	32	32	126
2017	CS-01	11	21	21	16	32	0	47	32	19
2017	CS-02	11	25	39	11	11	4	22	37	28
2017	CS-03	5	12	40	27	15	0	43	17	40
2017	CS-04	3	43	35	19	0	0	19	46	31

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	48	23	5	4	3	67	9	126
2017	CS-01	5	42	37	5	5	5	50	11	19
2017	CS-02	11	43	32	4	7	4	56	12	28
2017	CS-03	27	58	7	5	2	0	85	7	40
2017	CS-04	26	45	23	6	0	0	71	6	31

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	44	21	12	7	3	58	20	126
2017	CS-01	5	37	47	0	11	0	42	11	19
2017	CS-02	7	39	25	22	7	0	47	29	28
2017	CS-03	30	45	7	7	5	5	79	13	40
2017	CS-04	3	54	16	20	6	0	57	26	31

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	7	93	126
2014	CS	14	86	117
2014	CS-02	19	81	26
2014	CS-03	17	83	29

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	25	21	8	9	3	1	35	65	126
2017	CS-01	21	11	26	26	5	5	5	24	76	19
2017	CS-02	43	25	22	4	7	0	0	43	57	28
2017	CS-03	35	25	20	2	12	5	0	37	63	40
2017	CS-04	35	33	12	10	6	3	0	37	63	31

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	18	78
2017	CS-01	31	13
2017	CS-02	19	16
2017	CS-03	17	24
2017	CS-04	17	18

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	36	78
2017	CS-01	31	13
2017	CS-02	32	16
2017	CS-03	38	24
2017	CS-04	33	18

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	14	78
2017	CS-01	54	13
2017	CS-02	12	16
2017	CS-03	8	24
2017	CS-04	0	18

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	42	78
2017	CS-01	38	13
2017	CS-02	38	16
2017	CS-03	46	24
2017	CS-04	43	18

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	5	78
2017	CS-01	8	13
2017	CS-02	12	16
2017	CS-03	4	24
2017	CS-04	0	18

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	41	78
2017	CS-01	15	13
2017	CS-02	43	16
2017	CS-03	38	24
2017	CS-04	67	18

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	5	44	18	13	12	9	79
2017	CS-01	8	46	31	0	8	8	13
2017	CS-02	12	37	19	12	7	12	16
2017	CS-03	0	58	12	12	13	4	24
2017	CS-04	5	32	12	21	21	10	19

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	34	22	14	10	1	10	48	27	79
2017	CS-01	8	46	8	15	23	0	0	54	38	13
2017	CS-02	6	25	19	20	6	0	25	41	34	16
2017	CS-03	8	37	25	12	8	4	4	50	23	24
2017	CS-04	16	33	10	16	11	0	16	57	31	19

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	1	13	22	20	38	6	15	62	79
2017	CS-01	0	15	15	23	46	0	15	69	13
2017	CS-02	0	19	25	12	26	19	23	47	16
2017	CS-03	0	8	21	29	42	0	8	71	24
2017	CS-04	5	11	16	16	42	11	18	65	19

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Treasury Board of Canada Secretariat by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)