2017 Public Service Employee Survey Results for Canadian Grain Commission by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 44 3 5 0 0 0 92 5 76
2017 Language of service - Both English and French 40 48 3 9 0 0 0 88 9 35
2014 Language of service - English only 35 53 3 7 1 0 0 88 9 69
2014 Language of service - Both English and French 47 36 12 5 0 0 0 83 5 26
2011 Language of service - English only 44 47 3 5 1 0 0 91 6 104
2011 Language of service - Both English and French 70 23 4 3 0 0 0 93 3 29
2008 Language of service - English only 28 53 8 8 3 0 1 82 10 118
2008 Language of service - Both English and French 45 39 5 5 5 0 0 84 11 38

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 19 0 1 0 0 0 99 1 76
2017 Language of service - Both English and French 71 17 3 3 3 0 3 91 6 35
2014 Language of service - English only 85 12 2 0 0 0 1 97 0 69
2014 Language of service - Both English and French 61 20 16 3 0 0 0 81 3 26
2011 Language of service - English only 81 14 1 0 0 1 3 99 0 103
2011 Language of service - Both English and French 52 26 8 11 0 3 0 81 11 29
2008 Language of service - English only 74 19 3 1 1 0 3 96 2 118
2008 Language of service - Both English and French 55 26 11 5 3 0 0 82 8 38

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 87 8 3 1 0 0 1 96 1 76
2017 Language of service - Both English and French 54 23 6 14 0 0 3 79 15 35
2014 Language of service - English only 81 15 1 1 0 0 1 98 1 69
2014 Language of service - Both English and French 45 16 12 19 8 0 0 61 27 26
2011 Language of service - English only 83 10 1 2 0 0 5 97 3 104
2011 Language of service - Both English and French 52 23 8 9 7 0 0 75 16 29
2008 Language of service - English only 80 14 3 1 0 0 3 96 1 118
2008 Language of service - Both English and French 55 16 13 11 5 0 0 71 16 38

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 40 4 8 6 0 0 82 14 76
2017 Language of service - Both English and French 34 28 6 15 17 0 0 62 32 35
2014 Language of service - English only 46 43 5 4 2 0 0 89 6 69
2014 Language of service - Both English and French 41 28 15 12 3 0 0 69 15 26
2011 Language of service - English only 41 32 6 11 10 0 0 73 21 104
2011 Language of service - Both English and French 60 17 12 12 0 0 0 76 12 29

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 45 8 5 1 0 0 86 7 76
2017 Language of service - Both English and French 43 42 0 6 6 0 3 88 12 35
2014 Language of service - English only 32 45 16 7 0 0 0 77 7 69
2014 Language of service - Both English and French 42 19 28 8 3 0 0 61 10 26
2011 Language of service - English only 31 52 9 5 3 0 0 83 8 104
2011 Language of service - Both English and French 50 40 8 3 0 0 0 89 3 29
2008 Language of service - English only 20 52 14 9 4 0 0 72 14 118
2008 Language of service - Both English and French 24 37 16 13 8 0 3 62 22 38

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 40 9 8 1 0 0 82 9 76
2017 Language of service - Both English and French 34 48 9 6 3 0 0 82 9 35
2014 Language of service - English only 39 43 16 0 2 0 0 82 2 69
2014 Language of service - Both English and French 37 46 8 5 5 0 0 83 9 26
2011 Language of service - English only 50 26 18 2 3 0 1 76 6 104
2011 Language of service - Both English and French 55 33 4 8 0 0 0 88 8 29
2008 Language of service - English only 25 38 23 8 7 0 0 63 14 118
2008 Language of service - Both English and French 37 45 13 5 0 0 0 82 5 38

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 46 4 3 2 0 0 91 5 76
2017 Language of service - Both English and French 59 29 9 3 0 0 0 88 3 35
2014 Language of service - English only 50 44 5 0 1 0 0 94 1 69
2014 Language of service - Both English and French 59 19 13 9 0 0 0 78 9 26
2011 Language of service - English only 48 37 6 3 4 1 0 86 8 104
2011 Language of service - Both English and French 51 34 8 7 0 0 0 86 7 29
2008 Language of service - English only 31 46 14 5 3 0 0 77 8 118
2008 Language of service - Both English and French 53 37 5 3 3 0 0 89 5 38

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 32 3 4 0 0 0 94 4 76
2017 Language of service - Both English and French 68 25 6 0 0 0 0 94 0 35
2014 Language of service - English only 54 35 5 5 0 0 0 90 5 69
2014 Language of service - Both English and French 63 30 7 0 0 0 0 93 0 26

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 31 13 10 3 0 0 74 13 76
2017 Language of service - Both English and French 45 17 17 12 9 0 0 62 21 35
2014 Language of service - English only 37 40 9 12 1 0 1 77 13 69
2014 Language of service - Both English and French 46 28 8 9 9 0 0 74 18 26
2011 Language of service - English only 41 33 8 9 8 1 0 74 18 104
2011 Language of service - Both English and French 63 17 12 0 9 0 0 80 9 29

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 26 5 8 0 3 6 86 8 75
2017 Language of service - Both English and French 52 20 2 9 6 0 11 81 17 35
2014 Language of service - English only 46 23 10 7 6 0 8 74 15 69
2014 Language of service - Both English and French 68 21 0 0 0 0 11 100 0 26
2011 Language of service - English only 54 23 8 5 6 0 4 80 12 104
2011 Language of service - Both English and French 51 22 9 7 3 0 8 79 11 28
2008 Language of service - English only 56 23 6 6 8 1 0 79 15 118
2008 Language of service - Both English and French 58 29 3 3 5 0 3 89 8 38

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 42 8 7 0 0 0 85 7 76
2017 Language of service - Both English and French 32 53 9 3 3 0 0 85 6 35
2014 Language of service - English only 26 60 8 2 4 0 0 86 7 69
2014 Language of service - Both English and French 37 46 9 8 0 0 0 83 8 26
2011 Language of service - English only 44 39 8 2 6 0 0 83 8 104
2011 Language of service - Both English and French 58 29 4 9 0 0 0 87 9 28
2008 Language of service - English only 30 44 14 8 5 0 0 74 13 118
2008 Language of service - Both English and French 39 45 11 5 0 0 0 84 5 38

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 47 17 5 5 0 0 73 10 76
2017 Language of service - Both English and French 35 39 12 5 6 3 0 76 12 35
2014 Language of service - English only 23 37 23 10 8 0 0 60 18 69
2014 Language of service - Both English and French 25 37 24 14 0 0 0 62 14 26
2011 Language of service - English only 24 36 17 10 13 0 0 60 23 104
2011 Language of service - Both English and French 31 40 13 12 4 0 0 71 16 29

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 40 12 8 2 0 0 77 11 76
2017 Language of service - Both English and French 43 37 11 3 6 0 0 81 9 35

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 43 6 0 0 0 0 94 0 76
2017 Language of service - Both English and French 69 20 11 0 0 0 0 89 0 35
2014 Language of service - English only 45 48 6 1 0 0 0 93 1 69
2014 Language of service - Both English and French 43 43 9 5 0 0 0 86 5 26
2011 Language of service - English only 52 37 5 3 2 1 0 90 5 103
2011 Language of service - Both English and French 70 18 3 9 0 0 0 88 9 29
2008 Language of service - English only 42 40 12 3 2 2 0 84 4 118
2008 Language of service - Both English and French 50 32 13 5 0 0 0 82 5 38

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 44 5 10 9 0 0 75 20 76
2017 Language of service - Both English and French 35 43 5 11 6 0 0 78 17 35

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 26 1 0 0 0 0 99 0 76
2017 Language of service - Both English and French 65 26 6 0 3 0 0 91 3 35
2014 Language of service - English only 71 22 5 0 1 0 0 94 1 69
2014 Language of service - Both English and French 68 32 0 0 0 0 0 100 0 26
2011 Language of service - English only 71 19 7 0 2 0 1 91 2 103
2011 Language of service - Both English and French 84 12 4 0 0 0 0 96 0 29

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 38 13 5 9 0 0 73 14 76
2017 Language of service - Both English and French 32 45 3 14 6 0 0 77 20 35
2014 Language of service - English only 28 46 9 11 6 0 0 74 17 69
2014 Language of service - Both English and French 27 32 8 26 5 0 3 60 31 26
2011 Language of service - English only 38 36 9 7 10 0 0 74 17 104
2011 Language of service - Both English and French 51 40 4 4 0 0 0 91 4 29

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 44 11 4 4 0 0 82 8 76
2017 Language of service - Both English and French 44 26 17 3 9 0 0 71 12 35
2014 Language of service - English only 37 36 16 5 6 0 0 73 11 69
2014 Language of service - Both English and French 30 39 19 12 0 0 0 69 12 26

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 37 13 4 1 0 0 81 5 76
2017 Language of service - Both English and French 54 28 6 6 6 0 0 82 12 35
2014 Language of service - English only 41 40 10 7 2 0 0 81 9 69
2014 Language of service - Both English and French 34 46 20 0 0 0 0 80 0 26
2011 Language of service - English only 44 34 10 6 4 1 1 79 11 104
2011 Language of service - Both English and French 70 18 12 0 0 0 0 88 0 29

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 41 4 6 1 0 0 88 8 76
2017 Language of service - Both English and French 48 38 3 6 6 0 0 85 12 35
2014 Language of service - English only 36 53 9 1 1 0 0 89 2 68
2014 Language of service - Both English and French 56 27 13 5 0 0 0 83 5 26
2011 Language of service - English only 55 33 5 2 5 0 0 88 7 104
2011 Language of service - Both English and French 64 28 4 4 0 0 0 91 4 29
2008 Language of service - English only 36 46 10 7 2 0 0 81 8 118
2008 Language of service - Both English and French 42 47 5 0 3 0 3 92 3 38

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 31 16 5 0 0 1 79 5 76
2017 Language of service - Both English and French 41 32 17 3 3 0 3 76 7 34
2014 Language of service - English only 33 37 19 5 1 0 5 74 6 69
2014 Language of service - Both English and French 29 43 21 0 8 0 0 72 8 26
2011 Language of service - English only 41 29 19 4 4 0 3 72 8 104
2011 Language of service - Both English and French 42 39 14 3 3 0 0 81 5 29
2008 Language of service - English only 25 35 17 12 7 0 4 63 19 118
2008 Language of service - Both English and French 32 37 16 5 11 0 0 68 16 38

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 19 39 16 17 0 3 35 25 76
2017 Language of service - Both English and French 3 23 24 29 18 0 3 48 27 35
2014 Language of service - English only 8 17 44 25 6 0 0 31 25 69
2014 Language of service - Both English and French 10 26 40 15 8 0 0 23 36 26
2011 Language of service - English only 9 20 35 31 3 0 2 35 29 101
2011 Language of service - Both English and French 16 12 33 37 3 0 0 40 27 29
2008 Language of service - English only 7 35 36 14 7 0 3 21 43 118
2008 Language of service - Both English and French 8 39 21 21 11 0 0 32 47 38

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 9 29 21 26 7 3 52 16 76
2017 Language of service - Both English and French 6 9 36 23 23 0 3 47 15 35
2014 Language of service - English only 9 22 39 18 12 0 0 30 31 69
2014 Language of service - Both English and French 11 12 49 13 15 0 0 28 22 26
2011 Language of service - English only 13 12 30 26 16 3 1 43 26 103
2011 Language of service - Both English and French 7 3 29 30 27 0 4 60 10 29
2008 Language of service - English only 15 32 23 19 8 1 3 27 49 117
2008 Language of service - Both English and French 5 32 29 16 18 0 0 34 37 38

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 13 36 22 17 5 3 42 18 76
2017 Language of service - Both English and French 8 31 25 23 6 0 6 31 42 35
2014 Language of service - English only 9 24 24 27 12 0 3 41 34 69
2014 Language of service - Both English and French 0 32 35 29 5 0 0 33 32 26
2011 Language of service - English only 11 17 28 20 14 7 2 38 31 103
2011 Language of service - Both English and French 0 18 48 24 10 0 0 34 18 29
2008 Language of service - English only 12 24 32 22 5 1 3 29 38 117
2008 Language of service - Both English and French 11 29 24 24 13 0 0 37 39 38

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 1 0 23 42 30 0 4 74 2 76
2017 Language of service - Both English and French 3 0 37 36 15 0 9 56 4 35
2014 Language of service - English only 3 7 23 51 15 0 0 67 10 69
2014 Language of service - Both English and French 0 5 45 34 16 0 0 50 5 26
2011 Language of service - English only 5 9 23 35 23 4 1 61 15 103
2011 Language of service - Both English and French 4 13 34 27 22 0 0 48 17 29
2008 Language of service - English only 3 14 35 29 13 0 6 44 19 118
2008 Language of service - Both English and French 13 11 37 24 16 0 0 39 24 38

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 10 29 22 21 0 5 45 24 76
2017 Language of service - Both English and French 15 11 36 20 15 0 3 36 27 35
2014 Language of service - English only 14 17 41 18 10 0 0 28 31 69
2014 Language of service - Both English and French 18 31 34 12 5 0 0 16 50 26
2011 Language of service - English only 11 24 30 19 13 2 1 34 35 102
2011 Language of service - Both English and French 7 29 28 29 6 0 0 35 37 29
2008 Language of service - English only 18 22 34 17 6 1 3 24 41 116
2008 Language of service - Both English and French 16 26 29 11 13 3 3 25 44 38

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 5 16 31 31 5 9 73 9 76
2017 Language of service - Both English and French 0 9 23 36 27 3 3 67 9 35
2014 Language of service - English only 5 6 34 29 22 3 2 53 11 69
2014 Language of service - Both English and French 4 13 19 43 14 0 8 62 18 26
2011 Language of service - English only 3 10 25 30 21 5 6 58 14 102
2011 Language of service - Both English and French 0 9 25 33 31 0 3 65 9 29
2008 Language of service - English only 3 12 24 29 22 3 8 57 17 118
2008 Language of service - Both English and French 5 13 26 32 16 3 5 51 20 38

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 12 31 17 26 5 5 48 17 76
2017 Language of service - Both English and French 6 17 34 23 18 0 3 42 23 35
2014 Language of service - English only 9 17 33 25 14 1 1 40 26 69
2014 Language of service - Both English and French 8 30 25 23 14 0 0 37 38 26
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 84 7 5 3 0 0 1 92 3 76
2017 Language of service - Both English and French 46 17 14 11 3 0 9 69 16 35
2014 Language of service - English only 84 9 3 0 1 0 3 96 1 69
2014 Language of service - Both English and French 52 14 15 15 4 0 0 66 19 26
2011 Language of service - English only 72 11 7 0 1 1 10 92 1 104
2011 Language of service - Both English and French 49 16 7 19 6 0 3 67 26 29
2008 Language of service - English only 68 8 3 1 2 0 19 94 3 118
2008 Language of service - Both English and French 58 11 11 11 6 0 3 71 17 36

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 37 16 9 7 4 0 67 16 76
2017 Language of service - Both English and French 35 33 14 8 9 0 0 69 17 35
2014 Language of service - English only 22 48 15 11 4 0 0 70 15 68
2014 Language of service - Both English and French 37 22 36 4 0 0 0 59 4 26

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 35 13 9 6 0 0 71 15 76
2017 Language of service - Both English and French 49 34 0 11 3 3 0 85 15 35
2014 Language of service - English only 38 37 7 11 7 0 0 75 18 69
2014 Language of service - Both English and French 50 36 13 0 0 0 0 87 0 26

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 38 6 8 4 0 4 81 12 76
2017 Language of service - Both English and French 52 37 2 3 3 3 0 92 6 35
2014 Language of service - English only 25 51 7 13 4 0 0 76 17 69
2014 Language of service - Both English and French 36 56 8 0 0 0 0 92 0 26
2011 Language of service - English only 35 40 5 16 4 0 0 75 20 104
2011 Language of service - Both English and French 48 28 17 8 0 0 0 75 8 29
2008 Language of service - English only 26 31 16 10 13 3 2 59 24 118
2008 Language of service - Both English and French 34 45 13 8 0 0 0 79 8 38

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 36 12 7 7 6 0 73 14 76
2017 Language of service - Both English and French 46 28 9 3 9 6 0 79 12 35
2014 Language of service - English only 30 35 14 16 5 0 0 65 22 69
2014 Language of service - Both English and French 58 33 9 0 0 0 0 91 0 26
2011 Language of service - English only 35 37 6 11 11 0 0 72 22 104
2011 Language of service - Both English and French 69 17 14 0 0 0 0 86 0 29
2008 Language of service - English only 33 20 12 11 19 3 2 56 31 118
2008 Language of service - Both English and French 45 26 18 8 3 0 0 71 11 38

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 41 15 9 8 8 1 65 18 76
2017 Language of service - Both English and French 29 35 6 10 11 6 3 70 24 35
2014 Language of service - English only 10 34 30 17 6 3 0 45 24 69
2014 Language of service - Both English and French 23 41 24 9 0 0 3 66 9 26

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 40 4 8 4 0 0 84 12 76
2017 Language of service - Both English and French 58 33 0 6 3 0 0 91 9 35
2014 Language of service - English only 32 43 14 8 4 0 0 75 12 69
2014 Language of service - Both English and French 44 38 18 0 0 0 0 82 0 26
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 40 10 7 2 0 0 81 9 76
2017 Language of service - Both English and French 46 36 12 3 3 0 0 83 5 35
2014 Language of service - English only 40 32 19 6 1 0 2 73 8 69
2014 Language of service - Both English and French 23 41 28 5 0 4 0 67 5 26
2011 Language of service - English only 39 32 11 12 7 0 0 71 19 103
2011 Language of service - Both English and French 37 30 10 23 0 0 0 67 23 29
2008 Language of service - English only 21 38 16 14 9 1 1 60 23 118
2008 Language of service - Both English and French 32 30 14 14 11 0 0 62 24 37

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 30 8 6 1 0 0 84 8 75
2017 Language of service - Both English and French 51 31 6 9 3 0 0 82 12 35
2014 Language of service - English only 35 38 12 10 4 0 2 74 14 69
2014 Language of service - Both English and French 37 51 9 0 0 0 4 91 0 26
2011 Language of service - English only 36 30 14 14 5 0 1 66 19 103
2011 Language of service - Both English and French 51 29 7 9 4 0 0 80 13 29
2008 Language of service - English only 27 33 13 10 14 2 1 62 25 118
2008 Language of service - Both English and French 30 27 24 8 11 0 0 57 19 37

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 35 4 13 2 0 0 80 16 76
2017 Language of service - Both English and French 46 31 11 6 3 3 0 79 9 35
2014 Language of service - English only 44 34 6 8 6 0 2 79 14 69
2014 Language of service - Both English and French 24 55 13 5 0 0 4 82 5 26
2011 Language of service - English only 38 25 13 17 6 1 0 64 23 104
2011 Language of service - Both English and French 56 24 7 9 4 0 0 80 13 29
2008 Language of service - English only 26 36 12 15 11 0 0 62 26 117
2008 Language of service - Both English and French 30 35 8 11 16 0 0 65 27 37

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 86 9 3 1 0 0 1 96 1 76
2017 Language of service - Both English and French 68 12 0 6 6 0 9 87 13 35
2014 Language of service - English only 83 9 1 0 1 0 5 98 1 69
2014 Language of service - Both English and French 61 24 0 8 3 4 0 89 11 26
2011 Language of service - English only 74 11 5 1 0 1 9 94 1 104
2011 Language of service - Both English and French 72 4 5 4 14 0 0 77 18 29
2008 Language of service - English only 71 7 3 1 1 1 17 95 2 118
2008 Language of service - Both English and French 58 21 3 8 5 0 5 83 14 38

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 28 7 5 4 5 8 82 11 75
2017 Language of service - Both English and French 46 26 15 3 3 3 3 77 6 34
2014 Language of service - English only 44 15 21 6 4 3 8 65 11 69
2014 Language of service - Both English and French 40 23 3 17 9 0 8 68 28 26
2011 Language of service - English only 38 23 8 7 16 3 4 67 24 104
2011 Language of service - Both English and French 60 19 0 4 12 4 0 83 17 29

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 31 11 5 3 0 1 82 8 76
2017 Language of service - Both English and French 51 29 11 2 6 0 0 80 8 35

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 30 6 4 3 0 0 88 6 76
2017 Language of service - Both English and French 51 34 3 6 6 0 0 85 12 35

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 33 11 7 1 0 0 82 8 76
2017 Language of service - Both English and French 54 28 9 3 6 0 0 82 9 35
2014 Language of service - English only 37 31 17 7 4 0 4 71 12 69
2014 Language of service - Both English and French 52 31 13 5 0 0 0 83 5 26
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 26 23 0 4 0 0 73 4 27
2017 Language of service - Both English and French 39 30 0 0 21 0 10 77 23 10
2014 Language of service - English only 31 39 16 7 3 4 0 73 10 28
2014 Language of service - Both English and French 50 40 10 0 0 0 0 90 0 12

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 41 9 8 3 1 0 80 10 76
2017 Language of service - Both English and French 30 42 11 11 6 0 0 72 17 35
2014 Language of service - English only 31 41 13 4 5 5 0 76 10 69
2014 Language of service - Both English and French 25 42 28 5 0 0 0 67 5 26
2011 Language of service - English only 28 33 11 9 14 5 0 65 23 104
2011 Language of service - Both English and French 48 28 15 4 4 0 0 76 9 29

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 31 16 9 5 1 0 69 15 76
2017 Language of service - Both English and French 29 48 11 6 6 0 0 77 12 35
2014 Language of service - English only 30 33 22 7 7 1 0 64 14 69
2014 Language of service - Both English and French 33 38 15 14 0 0 0 71 14 26
2011 Language of service - English only 35 30 10 9 14 1 0 66 24 104
2011 Language of service - Both English and French 49 34 13 0 4 0 0 83 4 29
2008 Language of service - English only 18 32 20 12 16 2 0 51 28 118
2008 Language of service - Both English and French 26 39 18 5 11 0 0 66 16 38

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 30 16 11 11 1 0 62 22 76
2017 Language of service - Both English and French 21 43 22 12 3 0 0 63 15 35
2014 Language of service - English only 19 45 20 10 4 3 0 65 14 69
2014 Language of service - Both English and French 25 42 16 13 5 0 0 67 17 26
2011 Language of service - English only 21 36 11 21 9 2 0 58 31 103
2011 Language of service - Both English and French 33 30 26 4 4 0 3 65 9 29
2008 Language of service - English only 8 29 21 25 14 2 0 38 41 118
2008 Language of service - Both English and French 13 39 26 13 8 0 0 53 21 38

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 26 16 14 8 4 0 61 23 76
2017 Language of service - Both English and French 26 42 17 3 12 0 0 68 15 35
2014 Language of service - English only 22 42 23 6 6 2 0 64 12 69
2014 Language of service - Both English and French 23 41 3 23 9 0 0 64 33 26
2011 Language of service - English only 24 37 11 11 11 6 0 65 23 104
2011 Language of service - Both English and French 39 28 22 3 9 0 0 67 12 29
2008 Language of service - English only 12 29 19 14 14 12 0 46 32 118
2008 Language of service - Both English and French 18 42 18 11 8 3 0 62 19 38

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 30 13 15 7 0 0 65 22 76
2017 Language of service - Both English and French 21 39 20 17 3 0 0 60 20 35
2014 Language of service - English only 16 43 23 13 5 0 0 58 18 69
2014 Language of service - Both English and French 22 41 20 9 8 0 0 63 17 26
2011 Language of service - English only 22 41 12 15 6 3 1 66 22 104
2011 Language of service - Both English and French 37 40 14 4 4 0 0 77 9 29
2008 Language of service - English only 13 38 13 17 15 4 0 53 34 118
2008 Language of service - Both English and French 24 39 13 16 8 0 0 63 24 38
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 50 4 4 1 1 0 90 5 76
2017 Language of service - Both English and French 36 58 3 0 3 0 0 94 3 35
2014 Language of service - English only 37 51 6 4 1 0 0 88 5 69
2014 Language of service - Both English and French 37 47 8 0 8 0 0 84 8 26
2011 Language of service - English only 41 42 9 4 3 0 0 83 8 104
2011 Language of service - Both English and French 57 19 15 4 4 0 0 76 9 29

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 42 2 2 1 0 0 94 4 76
2017 Language of service - Both English and French 41 45 9 3 3 0 0 85 6 35
2014 Language of service - English only 51 42 4 1 0 2 0 95 1 69
2014 Language of service - Both English and French 41 45 9 5 0 0 0 86 5 26
2011 Language of service - English only 51 31 6 11 0 0 1 82 11 104
2011 Language of service - Both English and French 56 27 12 4 0 0 0 83 4 29

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 35 8 5 2 0 1 84 8 75
2017 Language of service - Both English and French 54 34 6 0 6 0 0 88 6 35
2014 Language of service - English only 44 45 5 2 2 1 0 91 4 69
2014 Language of service - Both English and French 47 36 12 5 0 0 0 83 5 26
2011 Language of service - English only 47 27 7 7 7 3 2 78 14 104
2011 Language of service - Both English and French 52 28 4 9 4 3 0 82 13 29
2008 Language of service - English only 34 33 12 6 12 3 1 69 18 118
2008 Language of service - Both English and French 42 37 5 5 8 3 0 81 14 38

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 32 12 9 4 0 1 75 13 76
2017 Language of service - Both English and French 37 38 17 6 0 3 0 77 6 35
2014 Language of service - English only 24 43 20 4 4 4 0 71 8 69
2014 Language of service - Both English and French 30 45 17 8 0 0 0 75 8 26
2011 Language of service - English only 24 39 17 11 7 1 1 65 18 104
2011 Language of service - Both English and French 34 40 16 6 4 0 0 74 10 28

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 28 19 10 6 8 3 60 18 76
2017 Language of service - Both English and French 22 40 9 14 9 0 6 66 24 35
2014 Language of service - English only 25 21 26 10 8 8 2 52 19 69
2014 Language of service - Both English and French 15 40 18 23 0 3 0 57 24 26
2011 Language of service - English only 31 32 10 12 12 2 1 65 25 104
2011 Language of service - Both English and French 34 16 15 18 7 0 11 55 28 29

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 11 4 1 0 0 3 95 1 76
2017 Language of service - Both English and French 46 25 11 0 9 0 9 78 10 35
2014 Language of service - English only 79 8 6 2 1 2 2 91 3 69
2014 Language of service - Both English and French 50 20 8 18 5 0 0 70 23 26

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 11 3 1 3 1 0 94 4 76
2017 Language of service - Both English and French 59 32 0 3 3 0 3 94 6 35
2014 Language of service - English only 80 8 5 0 1 5 1 94 1 69
2014 Language of service - Both English and French 55 28 8 7 3 0 0 82 10 26
2011 Language of service - English only 77 13 3 0 0 4 4 97 0 104
2011 Language of service - Both English and French 60 27 10 0 0 0 3 90 0 29
2008 Language of service - English only 75 9 5 0 0 4 6 94 0 118
2008 Language of service - Both English and French 53 18 11 11 5 0 3 73 16 38

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 31 12 12 3 1 0 73 15 76
2017 Language of service - Both English and French 45 40 3 6 3 3 0 88 10 35
2014 Language of service - English only 25 39 17 13 3 2 0 66 16 69
2014 Language of service - Both English and French 30 42 3 21 4 0 0 72 25 26
2011 Language of service - English only 25 36 18 8 12 1 0 62 20 104
2011 Language of service - Both English and French 36 34 26 4 0 0 0 70 4 29
2008 Language of service - English only 13 31 22 21 12 1 0 44 33 118
2008 Language of service - Both English and French 26 21 18 26 8 0 0 47 34 38

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 27 12 18 11 1 3 58 30 76
2017 Language of service - Both English and French 33 24 15 14 9 3 3 60 25 35
2014 Language of service - English only 22 32 10 19 12 2 4 57 32 69
2014 Language of service - Both English and French 23 41 11 15 7 3 0 67 22 26
2011 Language of service - English only 23 22 15 11 26 2 2 46 39 104
2011 Language of service - Both English and French 28 28 17 14 6 7 0 60 22 29
2008 Language of service - English only 14 28 16 17 23 1 1 43 41 118
2008 Language of service - Both English and French 29 29 16 16 11 0 0 58 26 38

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 36 21 5 3 1 0 71 8 76
2017 Language of service - Both English and French 31 39 12 9 6 3 0 73 15 35

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 29 16 2 0 1 0 81 2 75
2017 Language of service - Both English and French 42 37 18 3 0 0 0 79 3 35
2014 Language of service - English only 52 35 7 2 1 3 0 89 3 68
2014 Language of service - Both English and French 44 41 11 5 0 0 0 84 5 26

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 34 10 4 1 0 0 85 5 76
2017 Language of service - Both English and French 45 37 3 12 0 3 0 84 13 35
2014 Language of service - English only 47 41 7 3 1 2 0 89 4 68
2014 Language of service - Both English and French 37 55 8 0 0 0 0 92 0 26
2011 Language of service - English only 47 26 12 9 5 1 0 74 15 104
2011 Language of service - Both English and French 44 29 24 3 0 0 0 74 3 29

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 38 4 5 3 0 0 88 8 76
2017 Language of service - Both English and French 46 40 9 0 6 0 0 85 6 35
2014 Language of service - English only 46 40 12 1 1 0 0 86 2 67
2014 Language of service - Both English and French 49 43 8 0 0 0 0 92 0 26
2011 Language of service - English only 45 30 9 5 8 2 0 77 13 104
2011 Language of service - Both English and French 54 33 9 4 0 0 0 87 4 29
2008 Language of service - English only 30 42 14 7 8 0 0 71 15 118
2008 Language of service - Both English and French 37 32 13 5 13 0 0 68 18 38

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 38 13 7 3 0 0 78 10 76
2017 Language of service - Both English and French 43 33 15 6 3 0 0 76 9 35
2014 Language of service - English only 33 36 18 7 5 0 0 69 13 69
2014 Language of service - Both English and French 44 35 17 5 0 0 0 78 5 26
2011 Language of service - English only 45 26 12 6 11 1 0 71 17 104
2011 Language of service - Both English and French 55 20 21 4 0 0 0 75 4 29

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 36 14 7 1 0 0 77 8 76
2017 Language of service - Both English and French 43 30 15 6 6 0 0 73 12 35
2014 Language of service - English only 28 43 16 8 4 0 0 71 12 69
2014 Language of service - Both English and French 40 34 22 0 5 0 0 74 5 26
2011 Language of service - English only 44 28 9 10 6 2 0 74 17 104
2011 Language of service - Both English and French 61 23 9 8 0 0 0 84 8 29
2008 Language of service - English only 20 43 18 11 8 0 0 64 19 118
2008 Language of service - Both English and French 34 34 16 13 3 0 0 68 16 38

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 25 18 13 4 1 0 64 18 76
2017 Language of service - Both English and French 37 19 20 15 6 0 3 58 22 35
2014 Language of service - English only 29 36 18 7 5 5 0 69 12 69
2014 Language of service - Both English and French 40 24 11 25 0 0 0 64 25 26
2011 Language of service - English only 42 19 8 14 13 5 0 64 28 104
2011 Language of service - Both English and French 49 20 14 9 8 0 0 69 16 29
2008 Language of service - English only 19 36 17 14 11 2 1 57 25 118
2008 Language of service - Both English and French 24 29 18 11 11 8 0 57 23 38
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 16 53 31 76
2017 Language of service - Both English and French 29 42 29 35
2014 Language of service - English only 9 54 37 69
2014 Language of service - Both English and French 19 53 27 26
2011 Language of service - English only 27 51 22 104
2011 Language of service - Both English and French 17 48 35 29

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 33 16 43 0 8 0 12
2017 Language of service - Both English and French 39 10 31 19 0 0 10
2011 Language of service - English only 48 11 21 13 9999 7 27
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 18 82 76
2017 Language of service - Both English and French 34 66 35
2014 Language of service - English only 24 76 69

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 66 14
2017 Language of service - Both English and French 48 12
2014 Language of service - English only 45 18

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 14
2017 Language of service - Both English and French 67 12
2014 Language of service - English only 65 18

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 12
2014 Language of service - English only 0 18

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 12
2014 Language of service - English only 0 18

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 14
2017 Language of service - Both English and French 58 12
2014 Language of service - English only 33 18

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 52 12
2014 Language of service - English only 47 18

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 14
2014 Language of service - English only 48 18

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 52 12
2014 Language of service - English only 43 18

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 14
2017 Language of service - Both English and French 66 12
2014 Language of service - English only 48 18

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 14
2014 Language of service - English only 44 18

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14
2017 Language of service - Both English and French 0 12
2014 Language of service - English only 0 18

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 12

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 14
2017 Language of service - Both English and French 49 12
2014 Language of service - English only 45 18

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 14
2017 Language of service - Both English and French 82 12
2014 Language of service - English only 60 18

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 14
2014 Language of service - English only 41 18

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 41 12

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 37 14

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 0 11

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 0 11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 12
2017 Language of service - Both English and French 46 11
2014 Language of service - English only 59 18

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 0 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 14
2017 Language of service - Both English and French 100 0 12

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 25 15 7 5 13 5 67 14 76
2017 Language of service - Both English and French 20 14 9 16 18 20 3 45 44 35
2014 Language of service - English only 25 18 20 9 5 19 4 56 18 69
2014 Language of service - Both English and French 30 33 20 5 0 9 3 72 5 26

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 38 10 1 6 5 0 82 8 76
2017 Language of service - Both English and French 35 36 6 11 9 3 0 73 21 35
2014 Language of service - English only 35 36 19 4 4 1 0 72 9 69
2014 Language of service - Both English and French 46 21 34 0 0 0 0 66 0 26
2011 Language of service - English only 50 27 12 7 2 1 0 79 10 103
2011 Language of service - Both English and French 52 22 19 7 0 0 0 74 7 29
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 52 8 2 0 0 0 90 2 76
2017 Language of service - Both English and French 32 65 0 3 0 0 0 97 3 35
2014 Language of service - English only 23 64 10 1 0 0 2 89 1 69
2014 Language of service - Both English and French 31 48 10 3 0 0 7 86 3 26
2011 Language of service - English only 31 54 8 4 0 1 2 88 4 104
2011 Language of service - Both English and French 25 37 20 9 3 0 7 66 12 29
2008 Language of service - English only 20 61 10 4 3 0 1 82 8 118
2008 Language of service - Both English and French 37 37 11 8 3 3 3 78 11 38

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 31 23 10 1 10 0 62 13 76
2017 Language of service - Both English and French 17 39 11 9 6 17 0 68 18 35
2014 Language of service - English only 12 45 23 8 1 7 3 64 10 69
2014 Language of service - Both English and French 26 23 11 16 9 8 7 57 30 26
2011 Language of service - English only 22 30 19 14 6 7 2 57 22 104
2011 Language of service - Both English and French 14 13 17 17 20 8 10 33 46 28

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 33 6 1 0 6 0 92 1 76
2017 Language of service - Both English and French 45 32 17 3 0 3 0 79 3 35
2014 Language of service - English only 33 43 15 3 2 4 2 80 5 69
2014 Language of service - Both English and French 32 44 9 0 0 4 10 89 0 26
2011 Language of service - English only 46 24 9 10 3 6 2 76 14 104
2011 Language of service - Both English and French 49 25 10 9 0 0 7 80 9 29
2008 Language of service - English only 27 39 16 5 4 8 1 72 10 118
2008 Language of service - Both English and French 42 18 26 3 5 5 0 64 8 38

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 41 7 6 0 5 0 86 7 76
2017 Language of service - Both English and French 45 31 14 3 0 6 0 82 3 35
2014 Language of service - English only 38 39 13 3 2 5 0 81 5 69
2014 Language of service - Both English and French 31 31 14 9 0 4 10 73 11 26
2011 Language of service - English only 39 28 11 10 3 7 2 74 14 104
2011 Language of service - Both English and French 42 26 17 9 0 0 7 72 9 29
2008 Language of service - English only 26 38 15 8 7 5 0 68 16 118
2008 Language of service - Both English and French 39 32 18 8 3 0 0 71 11 38
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 8 92 76
2014 Language of service - Both English and French 0 100 26

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 21 15 1 3 22 5 75 5 76
2017 Language of service - Both English and French 26 14 22 3 6 17 11 56 13 35
2014 Language of service - English only 27 23 20 3 1 23 3 68 6 69
2014 Language of service - Both English and French 31 35 17 0 0 15 3 80 0 26

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 32 9 1 3 6 1 86 4 76
2017 Language of service - Both English and French 40 31 15 3 6 6 0 75 9 35
2014 Language of service - English only 39 38 13 4 0 5 0 82 5 69
2014 Language of service - Both English and French 49 31 12 0 0 8 0 87 0 26
2011 Language of service - English only 50 30 10 5 3 2 0 82 8 104
2011 Language of service - Both English and French 57 33 11 0 0 0 0 89 0 29
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 32 19 10 16 0 1 54 26 76
2017 Language of service - Both English and French 23 37 19 17 3 0 0 60 21 35

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 33 29 12 4 0 1 55 16 76
2017 Language of service - Both English and French 17 34 25 14 9 0 0 52 24 35

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 35 16 4 0 0 3 80 4 76
2017 Language of service - Both English and French 36 38 14 3 6 0 3 76 9 35

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 29 14 13 10 0 1 62 24 76
2017 Language of service - Both English and French 18 29 31 11 12 0 0 46 23 35

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 33 8 3 4 0 3 86 7 76
2017 Language of service - Both English and French 28 40 17 9 6 0 0 69 14 35

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 33 18 10 3 0 0 69 13 76
2017 Language of service - Both English and French 17 37 26 14 6 0 0 54 20 35

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 34 18 8 4 1 0 70 12 76
2017 Language of service - Both English and French 37 25 23 3 9 0 3 64 12 35

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 38 20 4 4 0 1 71 8 76
2017 Language of service - Both English and French 21 44 20 6 3 0 6 69 10 35

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 34 21 5 3 0 1 71 8 76
2017 Language of service - Both English and French 37 29 20 12 0 0 3 68 12 35

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 34 14 7 3 0 0 77 9 76
2017 Language of service - Both English and French 49 31 12 6 3 0 0 79 9 35

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 21 14 5 3 0 0 79 8 76
2017 Language of service - Both English and French 42 25 12 14 6 0 0 68 21 35

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 70 21 1 6 1 0 0 91 8 76
2017 Language of service - Both English and French 55 25 8 9 3 0 0 80 12 35

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 32 4 9 4 1 0 82 14 76
2017 Language of service - Both English and French 47 31 7 12 3 0 0 78 15 35

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 29 11 5 3 1 0 80 8 76
2017 Language of service - Both English and French 46 23 17 11 3 0 0 68 14 35

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 26 4 3 1 1 13 91 5 76
2017 Language of service - Both English and French 47 20 0 14 0 0 19 83 17 35

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 27 8 4 1 0 3 87 5 76
2017 Language of service - Both English and French 61 29 0 6 3 0 0 91 9 34

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 25 13 4 1 1 1 81 5 76
2017 Language of service - Both English and French 75 19 3 3 0 0 0 94 3 35

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 38 6 4 1 0 0 89 5 76
2017 Language of service - Both English and French 52 34 6 8 0 0 0 86 8 35

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 36 45 8 0 0 0 47 8 76
2017 Language of service - Both English and French 12 37 40 6 6 0 0 48 12 35

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 14 47 23 13 0 0 36 17 76
2017 Language of service - Both English and French 6 15 40 36 3 0 0 39 21 34

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 51 9 8 0 2 0 83 8 76
2017 Language of service - Both English and French 19 41 20 11 6 3 0 62 18 35

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 51 14 10 1 1 0 74 12 76
2017 Language of service - Both English and French 18 47 20 9 6 0 0 65 15 35
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 9 91 76
2017 Language of service - Both English and French 29 71 35
2014 Language of service - English only 14 86 69

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 58 42 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 24 24 17 12 1 0 22 78 76
2017 Language of service - Both English and French 19 37 21 13 6 3 0 20 80 35

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 58
2017 Language of service - Both English and French 15 27

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 58
2017 Language of service - Both English and French 26 27

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 58
2017 Language of service - Both English and French 23 27

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 58
2017 Language of service - Both English and French 52 27

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 58
2017 Language of service - Both English and French 8 27

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 58
2017 Language of service - Both English and French 44 27

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 7 57 6 12 4 15 55
2017 Language of service - Both English and French 12 47 0 19 4 19 27

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 29 15 29 9 7 0 43 41 58
2017 Language of service - Both English and French 33 18 15 15 16 0 4 53 32 27

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 2 11 18 29 27 12 2 14 65 58
2017 Language of service - Both English and French 8 8 19 8 39 0 18 19 58 27
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