2017 Public Service Employee Survey Results for Canadian Grain Commission by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 45 3 6 0 0 0 91 6 112
2017 Does not provide services to public 50 39 4 5 2 0 0 89 6 223
2014 Provides services to public 38 48 6 6 1 0 0 87 7 95
2014 Does not provide services to public 42 47 3 7 1 0 0 89 8 192
2011 Provides services to public 50 42 3 4 1 0 0 91 5 134
2011 Does not provide services to public 41 44 4 8 2 0 0 85 11 321
2008 Provides services to public 32 50 7 8 3 0 1 82 11 158
2008 Does not provide services to public 41 45 5 8 1 0 0 86 9 288

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 19 1 2 1 0 1 96 3 112
2017 Does not provide services to public 82 12 2 1 0 0 2 97 1 223
2014 Provides services to public 78 14 6 1 0 0 1 93 1 95
2014 Does not provide services to public 79 14 2 1 1 1 2 95 2 192
2011 Provides services to public 75 16 3 2 0 1 2 95 2 133
2011 Does not provide services to public 78 13 2 2 2 1 2 93 4 322
2008 Provides services to public 69 20 4 2 2 0 3 92 4 158
2008 Does not provide services to public 78 13 3 2 1 0 2 93 4 288

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 13 4 5 0 0 2 91 5 112
2017 Does not provide services to public 79 13 2 2 1 0 2 94 3 223
2014 Provides services to public 71 15 4 6 2 0 1 87 8 95
2014 Does not provide services to public 82 13 1 1 1 0 2 97 2 192
2011 Provides services to public 77 12 2 4 1 0 4 92 5 134
2011 Does not provide services to public 81 9 2 3 2 0 3 93 5 321
2008 Provides services to public 73 15 5 3 1 0 3 90 5 158
2008 Does not provide services to public 80 11 2 2 2 0 3 93 4 285

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 36 5 11 10 0 0 75 20 112
2017 Does not provide services to public 40 40 7 10 4 0 0 79 14 223
2014 Provides services to public 45 39 8 7 2 0 0 83 9 95
2014 Does not provide services to public 43 35 10 8 4 0 0 78 12 191
2011 Provides services to public 44 30 7 11 8 0 0 74 19 134
2011 Does not provide services to public 33 36 9 11 11 0 1 69 22 322

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 43 6 5 3 0 1 86 8 112
2017 Does not provide services to public 51 34 7 7 1 0 0 85 8 223
2014 Provides services to public 35 38 20 7 1 0 0 73 8 95
2014 Does not provide services to public 39 44 8 8 1 0 0 83 9 192
2011 Provides services to public 34 50 8 4 3 0 0 85 7 134
2011 Does not provide services to public 33 41 8 12 5 1 1 75 17 322
2008 Provides services to public 21 48 15 11 5 0 1 69 16 158
2008 Does not provide services to public 31 37 11 14 7 0 0 68 20 285

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 42 9 7 2 0 0 82 9 112
2017 Does not provide services to public 49 32 10 8 1 0 0 81 9 223
2014 Provides services to public 38 44 14 1 3 0 0 82 4 95
2014 Does not provide services to public 41 39 13 4 2 0 0 81 6 192
2011 Provides services to public 51 27 15 4 3 0 1 79 6 134
2011 Does not provide services to public 38 37 11 7 5 1 0 76 13 322
2008 Provides services to public 27 39 22 7 5 0 0 66 12 158
2008 Does not provide services to public 33 40 13 9 4 0 1 74 13 288

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 41 5 3 2 0 0 90 4 112
2017 Does not provide services to public 59 29 5 4 3 0 0 88 7 223
2014 Provides services to public 52 37 7 2 1 0 0 89 3 95
2014 Does not provide services to public 48 39 9 2 1 0 0 87 3 192
2011 Provides services to public 49 36 7 4 3 1 0 86 7 134
2011 Does not provide services to public 39 39 10 5 4 1 1 80 9 321
2008 Provides services to public 36 44 13 4 3 0 0 80 8 158
2008 Does not provide services to public 40 41 10 5 3 0 0 81 8 287

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 31 4 2 0 0 0 94 2 112
2017 Does not provide services to public 61 31 4 3 1 0 0 92 4 221
2014 Provides services to public 57 34 6 4 0 0 0 91 4 95
2014 Does not provide services to public 57 34 5 3 1 0 0 91 4 192

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 27 15 11 5 0 0 70 15 112
2017 Does not provide services to public 52 29 8 6 4 0 0 82 10 223
2014 Provides services to public 39 37 9 11 3 0 1 76 15 95
2014 Does not provide services to public 37 38 8 10 7 0 0 75 17 192
2011 Provides services to public 45 30 9 7 8 1 0 76 16 134
2011 Does not provide services to public 38 30 11 9 12 0 1 68 21 322

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 25 4 8 2 2 7 84 11 111
2017 Does not provide services to public 50 22 9 5 2 2 9 81 8 222
2014 Provides services to public 52 22 7 5 5 0 8 81 11 95
2014 Does not provide services to public 52 19 9 8 4 1 7 77 13 191
2011 Provides services to public 53 23 8 6 5 0 5 80 12 133
2011 Does not provide services to public 53 21 7 7 4 1 8 81 11 322
2008 Provides services to public 56 25 5 5 8 1 1 82 13 158
2008 Does not provide services to public 48 21 6 9 7 2 7 76 17 288

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 45 8 6 1 0 0 85 7 112
2017 Does not provide services to public 44 41 8 4 2 0 0 86 6 223
2014 Provides services to public 29 56 8 4 3 0 0 85 7 95
2014 Does not provide services to public 32 50 13 2 3 0 0 82 5 192
2011 Provides services to public 47 37 7 3 5 0 0 84 8 133
2011 Does not provide services to public 38 34 15 7 5 0 1 73 12 322
2008 Provides services to public 32 44 14 7 4 0 0 75 11 158
2008 Does not provide services to public 34 41 12 8 4 0 0 75 12 285

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 44 16 5 5 1 0 73 11 112
2017 Does not provide services to public 32 39 10 13 4 0 1 72 18 223
2014 Provides services to public 23 37 23 11 6 0 0 60 17 95
2014 Does not provide services to public 25 46 17 8 4 0 0 71 12 192
2011 Provides services to public 26 36 16 10 11 0 0 62 21 134
2011 Does not provide services to public 24 34 15 15 11 0 1 58 26 322

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 11 6 4 0 0 79 10 112
2017 Does not provide services to public 44 36 10 8 3 0 0 80 10 222

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 37 8 0 0 0 0 92 0 112
2017 Does not provide services to public 59 31 4 4 1 0 0 91 5 223
2014 Provides services to public 44 47 7 2 0 0 0 91 2 95
2014 Does not provide services to public 54 35 7 3 1 0 0 89 4 192
2011 Provides services to public 56 32 5 4 1 1 0 89 6 133
2011 Does not provide services to public 45 38 10 2 2 1 0 85 5 323
2008 Provides services to public 44 38 13 3 1 1 0 83 4 158
2008 Does not provide services to public 48 38 8 4 2 0 0 86 6 287

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 44 5 11 8 0 0 76 19 112
2017 Does not provide services to public 43 34 8 9 5 0 1 77 14 223

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 26 3 0 1 0 0 96 1 112
2017 Does not provide services to public 68 22 7 3 1 0 0 89 4 223
2014 Provides services to public 70 25 4 0 1 0 0 95 1 95
2014 Does not provide services to public 63 29 8 0 0 0 0 91 0 192
2011 Provides services to public 74 17 6 0 2 0 1 92 2 133
2011 Does not provide services to public 57 32 9 0 1 0 1 89 2 323

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 40 11 8 8 0 0 73 16 112
2017 Does not provide services to public 41 37 8 9 5 0 0 78 14 222
2014 Provides services to public 28 42 9 15 6 0 1 70 21 95
2014 Does not provide services to public 35 38 13 10 4 0 0 73 14 192
2011 Provides services to public 40 38 8 7 8 0 0 78 14 134
2011 Does not provide services to public 36 32 13 11 8 1 0 68 19 321

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 39 12 4 5 0 0 79 9 112
2017 Does not provide services to public 49 28 12 6 4 0 0 77 11 223
2014 Provides services to public 35 37 17 7 4 0 0 72 12 95
2014 Does not provide services to public 41 34 13 11 1 0 0 75 12 192

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 35 11 4 3 0 0 82 7 112
2017 Does not provide services to public 50 30 9 7 3 0 1 81 10 223
2014 Provides services to public 39 41 13 5 1 0 0 80 6 95
2014 Does not provide services to public 40 41 11 6 1 1 0 82 7 192
2011 Provides services to public 49 30 10 6 3 1 1 80 9 134
2011 Does not provide services to public 39 39 14 5 2 0 1 78 7 320

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 39 4 6 3 0 0 87 9 112
2017 Does not provide services to public 57 27 11 4 2 0 0 84 6 223
2014 Provides services to public 42 46 10 2 1 0 0 87 3 94
2014 Does not provide services to public 50 37 6 4 2 0 0 87 6 192
2011 Provides services to public 57 32 5 2 4 0 0 89 6 134
2011 Does not provide services to public 46 36 10 4 3 0 1 83 7 322
2008 Provides services to public 37 46 10 5 2 0 1 83 7 158
2008 Does not provide services to public 45 39 9 5 1 0 0 84 6 287

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 32 16 4 1 0 2 78 5 111
2017 Does not provide services to public 43 34 12 7 0 1 2 79 8 222
2014 Provides services to public 32 39 19 4 3 0 3 73 7 95
2014 Does not provide services to public 34 35 20 8 1 0 1 71 9 192
2011 Provides services to public 42 31 18 4 4 0 2 74 7 134
2011 Does not provide services to public 40 35 13 8 2 0 3 77 10 322
2008 Provides services to public 27 35 17 10 8 0 3 64 18 158
2008 Does not provide services to public 37 37 17 5 2 0 2 76 6 288

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 20 35 20 17 0 3 38 25 112
2017 Does not provide services to public 2 20 36 27 12 1 3 40 23 222
2014 Provides services to public 9 19 43 22 6 0 0 29 28 95
2014 Does not provide services to public 5 20 44 22 9 1 1 31 25 192
2011 Provides services to public 10 18 35 32 4 0 2 36 29 131
2011 Does not provide services to public 6 16 35 25 13 1 4 40 23 321
2008 Provides services to public 7 36 32 15 8 0 2 23 44 158
2008 Does not provide services to public 7 20 46 18 8 1 1 27 27 287

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 9 32 21 25 4 3 50 16 112
2017 Does not provide services to public 2 12 23 30 28 2 4 61 14 222
2014 Provides services to public 9 19 42 17 13 0 0 30 29 95
2014 Does not provide services to public 6 25 32 19 15 2 2 35 32 190
2011 Provides services to public 12 10 29 26 19 2 2 47 22 133
2011 Does not provide services to public 10 15 22 29 18 2 3 50 26 320
2008 Provides services to public 13 32 24 18 10 1 2 29 46 157
2008 Does not provide services to public 11 15 32 24 15 2 2 40 27 288

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 18 34 22 14 4 4 38 25 112
2017 Does not provide services to public 9 15 24 22 23 2 5 48 25 222
2014 Provides services to public 7 26 27 28 10 0 2 39 33 95
2014 Does not provide services to public 8 15 32 25 15 3 3 42 25 192
2011 Provides services to public 9 17 33 21 13 6 1 37 28 133
2011 Does not provide services to public 8 13 27 24 18 4 6 47 23 320
2008 Provides services to public 12 25 31 22 7 1 3 30 38 157
2008 Does not provide services to public 7 20 33 22 11 3 4 35 30 288

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 0 28 40 25 0 5 68 2 112
2017 Does not provide services to public 1 7 24 30 32 1 5 66 9 221
2014 Provides services to public 2 7 29 47 16 0 0 62 8 95
2014 Does not provide services to public 2 8 29 34 24 0 3 60 10 190
2011 Provides services to public 5 10 25 33 23 3 1 59 15 133
2011 Does not provide services to public 4 6 23 32 26 3 7 64 11 320
2008 Provides services to public 6 13 35 28 13 0 4 44 20 158
2008 Does not provide services to public 3 8 26 39 17 1 6 60 12 288

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 10 32 21 19 0 4 42 25 112
2017 Does not provide services to public 5 19 25 19 25 3 3 47 26 222
2014 Provides services to public 15 21 39 16 8 0 0 25 36 95
2014 Does not provide services to public 18 20 36 16 8 1 0 24 39 192
2011 Provides services to public 10 25 29 21 13 2 1 35 35 132
2011 Does not provide services to public 10 19 28 20 17 1 5 39 31 321
2008 Provides services to public 17 22 33 15 8 1 3 25 41 156
2008 Does not provide services to public 10 20 32 22 13 2 1 36 31 286

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 6 19 33 29 5 7 70 9 112
2017 Does not provide services to public 2 5 17 32 32 6 5 73 9 221
2014 Provides services to public 5 7 30 33 20 2 3 56 13 95
2014 Does not provide services to public 2 10 23 34 22 2 6 62 13 192
2011 Provides services to public 2 9 25 30 23 4 6 60 13 132
2011 Does not provide services to public 2 9 19 30 29 4 7 67 12 319
2008 Provides services to public 4 13 24 29 21 3 7 55 18 158
2008 Does not provide services to public 3 9 22 33 24 3 5 63 14 288

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 13 31 20 23 4 4 47 19 112
2017 Does not provide services to public 8 13 29 20 23 4 4 46 22 221
2014 Provides services to public 9 20 31 25 14 1 1 39 29 95
2014 Does not provide services to public 7 12 37 24 14 1 5 41 20 192
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 10 9 5 1 0 4 85 6 112
2017 Does not provide services to public 76 11 5 1 2 1 4 91 3 222
2014 Provides services to public 75 10 6 4 2 0 2 88 6 95
2014 Does not provide services to public 79 7 5 3 1 1 5 91 4 192
2011 Provides services to public 67 12 7 4 2 1 8 87 6 134
2011 Does not provide services to public 76 11 2 1 1 1 8 95 3 323
2008 Provides services to public 65 9 4 3 3 0 15 88 7 156
2008 Does not provide services to public 67 7 6 1 1 1 15 90 3 288

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 37 15 9 7 3 0 68 16 112
2017 Does not provide services to public 31 38 15 8 4 2 1 72 12 222
2014 Provides services to public 26 41 21 9 3 0 0 67 12 94
2014 Does not provide services to public 33 41 16 6 4 1 0 75 10 192

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 35 9 10 5 1 0 76 15 112
2017 Does not provide services to public 48 31 7 8 6 0 0 79 14 221
2014 Provides services to public 42 37 9 8 5 0 0 78 13 95
2014 Does not provide services to public 44 31 10 12 2 1 1 76 15 192

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 5 6 4 1 3 85 10 112
2017 Does not provide services to public 42 40 6 7 4 1 1 83 11 222
2014 Provides services to public 28 53 7 9 3 0 0 81 12 95
2014 Does not provide services to public 33 42 10 9 1 2 2 79 11 192
2011 Provides services to public 37 38 7 14 3 0 0 75 18 134
2011 Does not provide services to public 30 37 12 15 5 1 1 68 20 321
2008 Provides services to public 28 34 16 9 9 2 1 64 20 158
2008 Does not provide services to public 29 40 9 11 6 2 3 73 18 288

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 11 5 7 6 0 75 13 112
2017 Does not provide services to public 41 28 11 7 4 9 1 76 12 222
2014 Provides services to public 37 35 12 12 4 0 0 72 16 95
2014 Does not provide services to public 35 33 12 10 3 6 2 73 14 192
2011 Provides services to public 41 34 8 9 9 0 0 75 17 134
2011 Does not provide services to public 32 28 11 15 9 5 1 63 25 320
2008 Provides services to public 35 22 14 10 15 3 1 60 26 158
2008 Does not provide services to public 32 28 13 11 8 6 2 66 20 288

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 39 12 9 9 7 2 67 20 112
2017 Does not provide services to public 20 27 14 15 6 15 2 57 26 222
2014 Provides services to public 14 36 28 15 4 2 1 51 20 95
2014 Does not provide services to public 14 40 17 17 4 7 1 59 23 192

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 39 3 7 4 0 0 86 11 112
2017 Does not provide services to public 53 33 7 5 2 0 0 86 8 223
2014 Provides services to public 35 42 15 5 3 0 0 77 9 95
2014 Does not provide services to public 40 48 8 3 1 0 0 89 3 192
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 12 5 3 0 0 81 8 112
2017 Does not provide services to public 48 32 7 5 6 0 2 81 12 223
2014 Provides services to public 35 34 22 6 1 1 1 71 7 95
2014 Does not provide services to public 41 40 10 8 2 0 0 81 9 192
2011 Provides services to public 38 32 11 14 5 0 0 70 19 133
2011 Does not provide services to public 33 35 11 14 7 0 1 69 20 322
2008 Provides services to public 24 36 15 14 10 1 1 61 24 157
2008 Does not provide services to public 25 35 13 20 7 0 0 60 27 288

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 31 8 7 2 0 0 83 9 111
2017 Does not provide services to public 52 28 9 4 3 1 2 83 7 223
2014 Provides services to public 35 42 11 7 3 0 2 79 10 95
2014 Does not provide services to public 47 37 7 7 1 1 1 85 8 192
2011 Provides services to public 39 30 13 13 5 0 1 69 18 133
2011 Does not provide services to public 40 30 13 7 7 2 1 72 15 320
2008 Provides services to public 27 32 15 10 13 1 1 60 24 157
2008 Does not provide services to public 34 32 16 10 6 1 1 67 17 288

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 35 6 11 3 1 0 80 14 112
2017 Does not provide services to public 50 31 8 5 4 0 2 83 9 223
2014 Provides services to public 39 40 8 7 4 0 2 80 12 95
2014 Does not provide services to public 44 34 10 9 2 1 0 79 10 192
2011 Provides services to public 42 25 12 15 5 1 0 67 20 134
2011 Does not provide services to public 37 34 13 9 7 0 1 72 16 319
2008 Provides services to public 26 36 11 15 12 0 0 62 27 156
2008 Does not provide services to public 33 32 13 14 7 0 0 66 21 288

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 11 2 3 2 0 4 94 5 112
2017 Does not provide services to public 83 5 4 1 1 0 6 94 2 223
2014 Provides services to public 77 14 1 2 2 1 4 95 4 95
2014 Does not provide services to public 79 10 5 0 0 1 4 94 0 192
2011 Provides services to public 74 9 5 1 3 1 7 90 4 134
2011 Does not provide services to public 78 8 3 1 2 1 8 94 2 321
2008 Provides services to public 68 11 3 3 2 1 14 92 5 158
2008 Does not provide services to public 75 7 3 0 1 0 12 94 2 288

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 27 9 6 4 4 6 80 10 110
2017 Does not provide services to public 55 13 5 5 7 3 12 81 14 222
2014 Provides services to public 43 17 16 9 6 2 8 66 16 95
2014 Does not provide services to public 50 16 9 8 10 2 6 71 19 192
2011 Provides services to public 42 22 7 6 15 4 3 69 23 134
2011 Does not provide services to public 38 21 9 8 12 2 9 67 23 323

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 31 11 4 4 0 1 81 8 112
2017 Does not provide services to public 57 25 6 6 4 0 2 84 10 223

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 32 5 4 4 0 0 87 8 112
2017 Does not provide services to public 59 22 7 3 5 3 2 85 8 223

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 32 10 5 3 0 0 82 8 112
2017 Does not provide services to public 57 22 9 6 5 1 0 80 11 223
2014 Provides services to public 41 31 16 6 3 0 3 74 10 95
2014 Does not provide services to public 49 30 13 4 2 1 1 80 7 190
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 27 17 0 9 0 3 74 9 37
2017 Does not provide services to public 49 32 9 4 1 4 1 85 6 69
2014 Provides services to public 37 39 14 5 2 3 0 78 7 40
2014 Does not provide services to public 35 42 8 6 3 2 5 82 9 72

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 42 10 9 4 1 0 78 12 112
2017 Does not provide services to public 42 35 10 7 1 4 0 80 9 221
2014 Provides services to public 29 41 17 4 4 3 0 73 9 95
2014 Does not provide services to public 36 38 12 3 5 6 0 79 8 192
2011 Provides services to public 32 33 12 8 12 4 0 68 20 134
2011 Does not provide services to public 36 26 14 9 8 5 1 66 19 322

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 37 14 8 5 1 0 72 14 112
2017 Does not provide services to public 37 37 12 8 3 3 0 76 11 223
2014 Provides services to public 31 34 20 9 5 1 0 66 14 95
2014 Does not provide services to public 34 34 16 9 4 1 0 70 14 192
2011 Provides services to public 37 32 11 7 12 1 0 70 19 134
2011 Does not provide services to public 38 27 14 9 9 2 1 67 19 319
2008 Provides services to public 20 34 20 11 15 1 0 54 26 158
2008 Does not provide services to public 27 34 15 13 10 1 0 62 23 288

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 34 18 11 8 1 0 62 20 112
2017 Does not provide services to public 25 39 18 10 4 5 0 67 15 223
2014 Provides services to public 21 44 19 10 4 2 0 66 15 95
2014 Does not provide services to public 26 36 19 9 5 5 0 65 15 192
2011 Provides services to public 23 35 14 18 8 2 1 60 26 133
2011 Does not provide services to public 22 36 19 9 7 6 1 62 17 322
2008 Provides services to public 9 31 22 23 13 1 0 41 37 158
2008 Does not provide services to public 15 40 15 16 9 5 0 57 26 286

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 32 16 11 9 3 0 63 20 112
2017 Does not provide services to public 34 30 16 10 5 5 0 66 16 223
2014 Provides services to public 22 41 18 10 7 1 0 64 18 95
2014 Does not provide services to public 32 30 15 11 7 6 0 65 19 192
2011 Provides services to public 27 36 13 9 11 5 0 66 21 134
2011 Does not provide services to public 29 31 12 10 10 7 0 64 22 322
2008 Provides services to public 13 32 19 13 13 9 0 50 29 158
2008 Does not provide services to public 24 29 15 17 11 5 0 55 29 287

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 33 15 16 5 0 0 64 21 112
2017 Does not provide services to public 29 39 12 12 5 3 0 71 17 223
2014 Provides services to public 18 42 22 12 6 0 0 60 18 95
2014 Does not provide services to public 27 41 12 15 4 1 0 69 19 192
2011 Provides services to public 25 42 12 13 5 2 1 69 19 134
2011 Does not provide services to public 24 37 19 12 6 3 0 62 18 319
2008 Provides services to public 15 38 13 18 13 3 0 55 32 158
2008 Does not provide services to public 21 41 10 18 8 2 0 63 27 288
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 53 4 3 2 1 0 92 5 112
2017 Does not provide services to public 48 35 9 6 1 0 0 83 8 222
2014 Provides services to public 37 50 7 3 3 0 0 87 6 95
2014 Does not provide services to public 51 32 9 4 2 1 0 84 6 192
2011 Provides services to public 44 37 11 5 3 0 0 81 9 134
2011 Does not provide services to public 40 39 13 4 3 1 0 80 7 320

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 43 4 2 2 0 0 91 4 112
2017 Does not provide services to public 55 35 8 2 0 0 1 90 2 221
2014 Provides services to public 48 43 5 2 0 1 0 92 2 95
2014 Does not provide services to public 49 36 8 4 0 2 1 87 4 192
2011 Provides services to public 51 31 7 10 0 0 1 83 10 134
2011 Does not provide services to public 44 35 10 5 2 3 1 82 7 321

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 35 7 4 4 0 1 86 7 111
2017 Does not provide services to public 55 29 9 5 0 1 1 86 5 222
2014 Provides services to public 45 43 7 3 1 1 0 89 4 95
2014 Does not provide services to public 54 34 7 2 1 2 1 90 3 192
2011 Provides services to public 49 27 7 7 6 3 2 79 14 134
2011 Does not provide services to public 48 31 8 4 6 2 0 81 11 322
2008 Provides services to public 35 34 11 6 11 3 1 71 17 158
2008 Does not provide services to public 39 35 10 9 2 3 1 77 12 288

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 34 14 8 3 1 1 75 11 112
2017 Does not provide services to public 47 30 11 6 2 2 0 80 9 222
2014 Provides services to public 26 44 19 5 3 3 0 72 8 95
2014 Does not provide services to public 36 38 14 4 2 5 1 79 7 192
2011 Provides services to public 26 39 16 11 7 1 1 66 17 133
2011 Does not provide services to public 26 36 20 9 5 3 1 65 14 323

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 32 16 11 7 5 4 63 20 112
2017 Does not provide services to public 33 31 11 8 7 6 3 70 18 222
2014 Provides services to public 23 26 23 13 6 7 2 54 21 95
2014 Does not provide services to public 29 35 17 10 4 3 2 68 15 192
2011 Provides services to public 31 29 11 14 11 2 3 63 25 134
2011 Does not provide services to public 26 29 14 14 10 6 1 60 25 323

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 16 6 1 3 0 4 90 4 112
2017 Does not provide services to public 72 10 6 1 2 3 5 90 3 223
2014 Provides services to public 71 12 6 6 2 1 2 85 9 95
2014 Does not provide services to public 67 14 7 1 1 2 7 90 2 192

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 17 2 2 3 1 1 94 5 112
2017 Does not provide services to public 74 10 4 2 0 5 4 93 2 223
2014 Provides services to public 73 13 5 2 2 4 1 91 4 95
2014 Does not provide services to public 75 12 4 2 0 3 3 93 2 192
2011 Provides services to public 74 15 4 0 0 3 4 95 0 134
2011 Does not provide services to public 75 12 5 2 1 1 4 91 3 322
2008 Provides services to public 70 11 6 3 1 3 5 88 5 158
2008 Does not provide services to public 70 13 7 2 0 2 6 90 2 287

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 9 10 3 2 0 78 13 112
2017 Does not provide services to public 39 34 13 8 5 1 0 74 13 222
2014 Provides services to public 27 40 13 15 3 1 0 68 19 95
2014 Does not provide services to public 28 39 19 10 5 0 0 67 14 192
2011 Provides services to public 27 36 19 8 10 1 0 63 18 134
2011 Does not provide services to public 30 29 17 12 10 1 0 60 23 322
2008 Provides services to public 16 28 22 22 11 1 0 45 33 158
2008 Does not provide services to public 19 35 17 16 11 1 0 55 27 288

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 27 13 17 10 2 3 59 28 112
2017 Does not provide services to public 26 24 15 16 12 3 3 54 30 221
2014 Provides services to public 22 35 11 18 10 2 3 60 29 95
2014 Does not provide services to public 20 30 20 13 13 2 1 52 28 191
2011 Provides services to public 24 23 16 12 22 3 1 48 35 134
2011 Does not provide services to public 23 30 15 15 14 2 1 54 30 322
2008 Provides services to public 18 28 16 16 20 1 1 47 37 158
2008 Does not provide services to public 12 36 13 17 21 0 2 49 38 288

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 37 19 6 4 2 0 71 10 112
2017 Does not provide services to public 31 39 15 9 3 3 0 72 13 223

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 32 16 3 0 1 0 81 3 111
2017 Does not provide services to public 57 26 9 2 3 3 0 86 5 222
2014 Provides services to public 50 36 8 3 1 2 0 88 4 94
2014 Does not provide services to public 56 28 11 2 1 1 0 85 4 192

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 35 8 6 1 1 0 85 7 112
2017 Does not provide services to public 53 32 11 1 2 1 0 86 3 223
2014 Provides services to public 44 45 8 2 1 1 0 90 3 94
2014 Does not provide services to public 52 34 9 3 1 1 1 87 4 192
2011 Provides services to public 46 27 14 8 4 1 0 74 12 134
2011 Does not provide services to public 41 30 12 7 7 3 0 73 14 322

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 39 5 3 4 0 0 87 7 112
2017 Does not provide services to public 62 28 6 2 2 0 0 90 4 223
2014 Provides services to public 47 40 11 1 1 0 0 88 2 93
2014 Does not provide services to public 61 30 5 3 1 0 0 91 4 192
2011 Provides services to public 48 31 9 5 6 2 0 80 11 134
2011 Does not provide services to public 50 30 10 4 5 0 1 81 9 320
2008 Provides services to public 31 39 14 6 10 0 0 70 16 158
2008 Does not provide services to public 40 41 10 5 4 0 0 82 9 287

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 37 13 7 3 0 0 77 9 112
2017 Does not provide services to public 55 24 12 5 3 2 0 81 7 223
2014 Provides services to public 36 36 18 6 4 0 0 72 10 95
2014 Does not provide services to public 38 33 14 9 5 1 1 72 14 192
2011 Provides services to public 46 25 14 5 8 1 0 72 14 134
2011 Does not provide services to public 42 24 14 10 8 1 1 67 19 322

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 35 14 6 3 0 0 76 9 112
2017 Does not provide services to public 54 29 9 6 2 0 0 83 8 223
2014 Provides services to public 31 41 18 6 4 0 0 72 10 95
2014 Does not provide services to public 44 29 15 8 4 0 0 73 12 192
2011 Provides services to public 47 28 9 10 5 2 0 76 15 134
2011 Does not provide services to public 43 28 13 9 6 1 0 72 15 323
2008 Provides services to public 23 41 18 11 7 0 0 64 18 158
2008 Does not provide services to public 34 41 9 10 6 0 0 75 16 288

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 24 18 14 5 1 1 62 19 112
2017 Does not provide services to public 45 22 14 11 4 2 1 70 15 223
2014 Provides services to public 32 33 16 12 4 4 0 68 16 95
2014 Does not provide services to public 41 21 18 9 8 3 1 63 18 192
2011 Provides services to public 44 19 9 12 12 4 0 66 25 134
2011 Does not provide services to public 40 21 13 7 13 4 1 64 21 322
2008 Provides services to public 20 34 18 13 11 3 1 57 25 158
2008 Does not provide services to public 34 29 16 7 9 4 1 67 17 288
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 20 49 31 112
2017 Does not provide services to public 12 53 35 223
2014 Provides services to public 12 54 34 95
2014 Does not provide services to public 20 52 29 192
2011 Provides services to public 25 50 25 134
2011 Does not provide services to public 17 49 33 321

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 36 13 38 9 4 0 22
2017 Does not provide services to public 43 15 23 0 12 7 27
2014 Provides services to public 51 0 42 0 9999 8 12
2014 Does not provide services to public 31 26 13 16 9999 14 39
2011 Provides services to public 46 18 18 11 9999 6 32
2011 Does not provide services to public 32 12 33 9 9999 13 54
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 23 77 112
2017 Does not provide services to public 16 84 223
2014 Provides services to public 20 80 94
2014 Does not provide services to public 11 89 192

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 26
2017 Does not provide services to public 59 34
2014 Provides services to public 48 19
2014 Does not provide services to public 52 20

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 26
2017 Does not provide services to public 50 34
2014 Provides services to public 61 19
2014 Does not provide services to public 48 20

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 26
2017 Does not provide services to public 0 34
2014 Provides services to public 0 19
2014 Does not provide services to public 0 20

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 34
2014 Does not provide services to public 0 20

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 26
2014 Provides services to public 0 19

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 26
2017 Does not provide services to public 44 34
2014 Provides services to public 29 20
2014 Does not provide services to public 52 20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 26
2017 Does not provide services to public 35 34
2014 Provides services to public 41 20
2014 Does not provide services to public 42 20

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 26
2017 Does not provide services to public 30 34
2014 Provides services to public 42 20
2014 Does not provide services to public 32 20

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 26
2017 Does not provide services to public 25 34
2014 Provides services to public 44 20

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 26
2017 Does not provide services to public 21 34
2014 Provides services to public 32 20

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 26
2017 Does not provide services to public 59 34
2014 Provides services to public 49 20
2014 Does not provide services to public 40 20

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 26
2017 Does not provide services to public 37 34
2014 Provides services to public 39 20
2014 Does not provide services to public 36 20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 26
2017 Does not provide services to public 0 34
2014 Provides services to public 0 20
2014 Does not provide services to public 0 20

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 20 34

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 26
2017 Does not provide services to public 27 34
2014 Provides services to public 50 20

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 26
2017 Does not provide services to public 24 34
2014 Provides services to public 40 20
2014 Does not provide services to public 34 20

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 69 26
2017 Does not provide services to public 56 34
2014 Provides services to public 52 20
2014 Does not provide services to public 53 20

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 26
2017 Does not provide services to public 46 34
2014 Provides services to public 36 20
2014 Does not provide services to public 47 20

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 26
2017 Does not provide services to public 24 34
2014 Does not provide services to public 26 20

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 26
2017 Does not provide services to public 18 34

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 26
2017 Does not provide services to public 18 34

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 26
2017 Does not provide services to public 18 34
2014 Provides services to public 24 20
2014 Does not provide services to public 33 20

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 31

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 30 31

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 31
2014 Does not provide services to public 0 19

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 23
2017 Does not provide services to public 26 31

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 23

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 31
2014 Does not provide services to public 0 19

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 31
2014 Provides services to public 24 20

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 31

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 23
2017 Does not provide services to public 32 31
2014 Provides services to public 42 20
2014 Does not provide services to public 38 19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 23
2017 Does not provide services to public 0 31
2014 Does not provide services to public 0 19

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 23
2017 Does not provide services to public 46 31
2014 Provides services to public 58 20
2014 Does not provide services to public 50 19

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 23

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 31

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 100 0 26
2017 Does not provide services to public 97 3 34

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 21 13 9 9 15 5 61 22 112
2017 Does not provide services to public 25 20 18 5 4 23 4 63 12 223
2014 Provides services to public 26 22 20 7 4 16 4 61 14 95
2014 Does not provide services to public 26 28 18 4 2 18 4 69 8 192

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 37 8 4 7 5 0 79 12 112
2017 Does not provide services to public 47 28 14 3 3 6 0 80 6 223
2014 Provides services to public 38 32 23 3 3 1 0 70 6 95
2014 Does not provide services to public 47 34 12 1 2 4 1 84 3 192
2011 Provides services to public 50 27 13 7 2 1 0 78 9 133
2011 Does not provide services to public 45 33 10 4 5 3 0 80 9 323
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 57 5 3 0 0 0 92 3 112
2017 Does not provide services to public 34 50 8 4 1 2 1 87 5 223
2014 Provides services to public 25 60 10 2 0 0 4 88 2 95
2014 Does not provide services to public 34 52 10 1 0 1 2 89 2 192
2011 Provides services to public 31 50 11 5 1 1 3 84 5 134
2011 Does not provide services to public 29 50 9 5 4 2 2 82 9 323
2008 Provides services to public 24 56 10 5 3 1 1 81 8 158
2008 Does not provide services to public 27 57 7 3 2 2 2 87 6 288

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 34 19 10 3 12 0 64 14 112
2017 Does not provide services to public 19 30 19 6 2 22 3 65 10 222
2014 Provides services to public 16 39 20 10 3 7 4 62 15 95
2014 Does not provide services to public 22 26 24 7 2 13 5 59 12 192
2011 Provides services to public 20 27 18 15 9 8 3 52 27 133
2011 Does not provide services to public 20 31 18 9 8 12 3 60 19 322

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 33 10 2 0 5 0 88 2 112
2017 Does not provide services to public 47 29 7 4 1 9 2 86 6 223
2014 Provides services to public 33 43 13 2 1 4 4 82 3 95
2014 Does not provide services to public 47 32 8 6 0 4 3 85 6 192
2011 Provides services to public 46 25 9 9 2 5 3 77 13 134
2011 Does not provide services to public 39 33 10 4 5 6 2 79 10 323
2008 Provides services to public 30 34 18 4 5 7 1 70 10 158
2008 Does not provide services to public 31 40 10 8 2 7 3 78 11 288

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 38 9 5 0 5 0 85 5 112
2017 Does not provide services to public 44 28 11 3 1 10 2 83 5 223
2014 Provides services to public 36 37 13 5 1 5 3 79 6 95
2014 Does not provide services to public 43 32 8 7 2 6 2 82 10 191
2011 Provides services to public 40 29 12 10 2 5 3 74 13 134
2011 Does not provide services to public 35 31 14 5 5 9 2 74 11 323
2008 Provides services to public 29 36 16 8 6 4 0 68 15 158
2008 Does not provide services to public 33 33 12 9 5 5 3 71 16 288
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 112
2017 Does not provide services to public 5 95 222
2014 Does not provide services to public 4 96 192

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 10

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 70 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 10

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 10

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 10
2017 Does not provide services to public 48 10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 90 10 10
2017 Does not provide services to public 100 0 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 19 17 2 4 20 7 69 7 112
2017 Does not provide services to public 28 15 16 3 2 31 5 66 8 222
2014 Provides services to public 28 26 19 2 1 21 3 71 4 95
2014 Does not provide services to public 25 25 17 2 1 22 8 72 4 192

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 31 11 2 4 6 1 83 6 112
2017 Does not provide services to public 55 25 9 3 1 7 0 86 4 223
2014 Provides services to public 42 36 13 3 0 6 0 83 3 95
2014 Does not provide services to public 48 33 11 1 1 6 1 87 2 192
2011 Provides services to public 51 31 10 4 3 2 0 83 6 133
2011 Does not provide services to public 49 31 9 4 4 4 0 83 8 323
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 33 19 12 13 0 1 55 25 112
2017 Does not provide services to public 28 33 16 7 15 0 0 61 22 222

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 33 28 12 5 0 1 54 18 112
2017 Does not provide services to public 26 27 26 15 5 0 0 54 20 223

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 36 15 4 2 0 3 79 6 112
2017 Does not provide services to public 42 31 15 8 2 0 2 74 10 223

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 29 20 12 11 0 1 57 23 112
2017 Does not provide services to public 28 25 25 9 11 0 1 54 21 223

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 35 11 4 4 0 2 80 9 112
2017 Does not provide services to public 48 21 12 6 6 0 6 74 13 223

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 34 21 11 4 0 0 64 15 112
2017 Does not provide services to public 28 32 20 11 9 0 0 60 20 222

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 31 20 6 5 1 1 68 12 112
2017 Does not provide services to public 32 41 15 8 4 0 0 73 12 222

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 39 21 4 4 0 3 70 9 112
2017 Does not provide services to public 31 31 23 9 5 1 1 63 14 222

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 33 20 7 2 0 2 70 9 112
2017 Does not provide services to public 39 32 17 6 4 1 1 72 11 222

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 33 13 6 3 0 0 78 9 112
2017 Does not provide services to public 31 38 17 10 3 1 0 70 13 222

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 22 13 9 4 0 0 75 12 112
2017 Does not provide services to public 47 30 15 6 1 0 1 78 8 223

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 23 3 7 2 0 0 88 9 112
2017 Does not provide services to public 73 12 7 3 4 1 1 87 6 222

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 33 5 10 4 1 0 81 14 112
2017 Does not provide services to public 54 28 11 4 2 0 0 82 6 223

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 27 13 7 3 1 0 77 10 112
2017 Does not provide services to public 56 24 10 6 3 0 1 82 9 223

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 25 3 6 1 1 15 88 8 112
2017 Does not provide services to public 53 17 4 3 2 0 22 89 6 222

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 29 6 4 2 0 2 88 6 111
2017 Does not provide services to public 68 16 6 2 1 0 6 90 4 223

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 23 10 4 1 1 1 85 5 112
2017 Does not provide services to public 58 20 10 4 4 1 3 81 9 222

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 38 6 5 1 0 0 88 6 112
2017 Does not provide services to public 42 37 12 6 1 0 1 80 7 221

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 36 44 7 2 0 0 47 9 112
2017 Does not provide services to public 17 39 34 8 2 0 0 55 10 223

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 14 45 27 10 0 0 37 18 111
2017 Does not provide services to public 4 13 42 27 13 0 0 41 17 223

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 47 13 9 2 3 0 76 11 112
2017 Does not provide services to public 35 41 12 6 3 3 0 78 9 223

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 50 16 10 3 1 0 71 13 112
2017 Does not provide services to public 28 47 11 8 4 2 0 77 11 223
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 15 85 112
2017 Does not provide services to public 18 82 223
2014 Provides services to public 14 86 95
2014 Does not provide services to public 14 86 188

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 76 24 17
2017 Does not provide services to public 88 12 41
2014 Provides services to public 78 22 13
2014 Does not provide services to public 96 4 25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 32 0 0 0 0 0 100 0 13
2017 Does not provide services to public 51 32 5 8 3 0 0 84 11 36
2014 Provides services to public 81 7 0 11 0 0 0 89 11 10
2014 Does not provide services to public 55 20 6 9 10 0 0 75 19 24
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 28 23 15 11 2 0 22 78 112
2017 Does not provide services to public 22 33 22 11 9 3 0 23 77 223

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 86
2017 Does not provide services to public 12 165

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 86
2017 Does not provide services to public 30 165

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 86
2017 Does not provide services to public 22 165

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 86
2017 Does not provide services to public 48 165

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 86
2017 Does not provide services to public 5 165

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 86
2017 Does not provide services to public 41 165

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 9 53 4 14 4 17 83
2017 Does not provide services to public 9 54 17 4 3 13 162

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 25 16 24 11 5 1 46 37 86
2017 Does not provide services to public 28 27 12 16 12 1 4 58 29 167

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 10 18 23 31 8 7 15 64 86
2017 Does not provide services to public 8 16 17 17 33 4 6 26 55 167
Report a problem or mistake on this page
Date modified: