2017 Public Service Employee Survey Results for Department of Finance Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 42 15 0 0 0 0 85 0 17
2017 Non-shift worker 41 46 4 6 2 0 0 87 8 524
2014 Shift worker 61 28 6 6 0 0 0 88 6 16
2014 Non-shift worker 41 47 4 7 1 0 0 88 8 570
2011 Shift worker 37 44 7 12 0 0 0 81 12 16
2011 Non-shift worker 31 41 5 14 9 0 0 72 23 573
2008 Shift worker 54 29 7 7 3 0 0 83 10 31
2008 Non-shift worker 49 41 3 6 1 0 0 91 7 701

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 80 10 0 10 0 0 0 90 10 17
2017 Non-shift worker 74 18 4 1 1 1 0 94 2 523
2014 Shift worker 43 35 6 5 11 0 0 78 16 16
2014 Non-shift worker 71 19 4 3 1 2 1 92 4 570
2011 Shift worker 37 36 6 14 0 7 0 79 15 16
2011 Non-shift worker 72 17 4 4 2 1 1 91 6 573
2008 Shift worker 58 25 7 0 7 0 3 86 7 31
2008 Non-shift worker 73 20 3 3 0 1 0 94 3 700

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 24 5 0 17 0 0 78 17 17
2017 Non-shift worker 63 18 5 9 4 0 1 82 13 524
2014 Shift worker 35 24 7 17 17 0 0 59 33 16
2014 Non-shift worker 59 19 6 10 6 0 1 78 16 569
2011 Shift worker 25 24 19 19 14 0 0 49 32 16
2011 Non-shift worker 64 16 6 9 4 0 0 80 13 573
2008 Shift worker 26 26 22 19 6 0 0 52 26 31
2008 Non-shift worker 60 20 5 9 6 0 0 80 15 702

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 37 5 13 0 0 0 82 13 17
2017 Non-shift worker 48 38 5 7 2 0 0 85 9 524
2014 Shift worker 48 23 24 0 5 0 0 71 5 16
2014 Non-shift worker 42 35 8 10 4 0 0 77 15 569
2011 Shift worker 57 31 6 0 6 0 0 88 6 16
2011 Non-shift worker 43 37 9 8 3 0 0 80 11 574

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 44 9 0 7 0 0 84 7 17
2017 Non-shift worker 36 40 11 10 2 0 0 76 12 522
2014 Shift worker 24 53 18 5 0 0 0 77 5 16
2014 Non-shift worker 26 39 17 13 3 0 1 66 17 569
2011 Shift worker 25 57 13 0 6 0 0 81 6 16
2011 Non-shift worker 28 34 17 12 6 0 2 63 19 574
2008 Shift worker 26 33 22 16 3 0 0 59 19 31
2008 Non-shift worker 32 40 14 8 4 1 2 73 12 702

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 29 11 0 13 0 0 76 13 17
2017 Non-shift worker 50 36 6 5 2 0 0 87 8 523
2014 Shift worker 36 30 29 0 5 0 0 66 5 16
2014 Non-shift worker 51 34 7 5 2 0 0 86 7 571
2011 Shift worker 26 54 6 0 6 7 0 86 7 15
2011 Non-shift worker 47 37 7 5 4 0 0 84 9 572
2008 Shift worker 23 45 25 3 3 0 0 69 6 31
2008 Non-shift worker 45 38 9 6 3 0 0 82 9 703

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 48 0 0 7 0 0 93 7 17
2017 Non-shift worker 53 37 5 3 2 0 0 90 6 522
2014 Shift worker 36 30 17 11 5 0 0 67 17 16
2014 Non-shift worker 53 35 7 4 1 0 0 88 5 570
2011 Shift worker 25 57 6 0 13 0 0 81 13 16
2011 Non-shift worker 51 35 5 5 3 0 0 87 9 573
2008 Shift worker 40 41 6 7 6 0 0 81 13 31
2008 Non-shift worker 48 40 6 3 2 0 0 89 5 703

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 24 10 0 7 0 0 83 7 17
2017 Non-shift worker 56 32 6 4 1 0 0 88 6 520
2014 Shift worker 48 52 0 0 0 0 0 100 0 16
2014 Non-shift worker 53 31 10 4 1 0 0 84 6 571

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 28 9 6 7 0 5 77 14 17
2017 Non-shift worker 40 35 10 9 6 0 0 76 15 519
2014 Shift worker 52 30 11 0 0 0 7 88 0 16
2014 Non-shift worker 37 34 12 10 6 0 1 71 17 571
2011 Shift worker 38 19 20 12 0 0 12 64 13 16
2011 Non-shift worker 34 37 9 12 7 1 0 71 19 574

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 12 15 5 12 5 13 61 21 17
2017 Non-shift worker 23 26 9 12 15 2 13 57 33 523
2014 Shift worker 44 17 17 0 22 0 0 61 22 16
2014 Non-shift worker 18 18 9 14 26 3 12 42 46 571
2011 Shift worker 20 25 7 25 13 0 12 50 42 16
2011 Non-shift worker 17 17 9 19 27 1 11 38 52 574
2008 Shift worker 38 13 10 6 3 7 23 73 13 31
2008 Non-shift worker 27 22 9 12 21 2 8 54 37 701

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 42 9 7 0 0 0 84 7 17
2017 Non-shift worker 40 46 6 5 3 0 0 87 8 523
2014 Shift worker 43 23 23 11 0 0 0 66 11 16
2014 Non-shift worker 38 45 8 8 2 0 0 83 9 571
2011 Shift worker 30 51 13 0 6 0 0 81 6 16
2011 Non-shift worker 37 40 11 7 5 0 0 77 13 573
2008 Shift worker 38 33 19 7 3 0 0 71 10 30
2008 Non-shift worker 39 40 11 8 3 0 0 78 11 702

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 49 14 7 0 0 0 79 7 17
2017 Non-shift worker 33 38 13 11 4 0 0 72 16 522
2014 Shift worker 31 34 11 5 5 0 13 75 12 16
2014 Non-shift worker 28 40 16 12 5 0 0 68 17 571
2011 Shift worker 31 31 6 25 6 0 0 63 31 16
2011 Non-shift worker 29 40 14 9 7 0 0 70 16 574

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 48 5 7 0 0 0 88 7 17
2017 Non-shift worker 34 45 9 9 2 0 0 79 12 523

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 43 0 12 0 0 0 88 12 17
2017 Non-shift worker 47 39 8 4 2 0 0 86 6 523
2014 Shift worker 55 17 17 11 0 0 0 72 11 16
2014 Non-shift worker 48 40 8 2 1 0 1 88 3 571
2011 Shift worker 25 63 7 6 0 0 0 87 6 16
2011 Non-shift worker 45 39 10 4 2 0 0 84 6 574
2008 Shift worker 36 45 6 6 7 0 0 81 13 31
2008 Non-shift worker 45 37 10 5 3 0 0 82 8 703

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 38 22 7 0 0 0 71 7 17
2017 Non-shift worker 36 40 10 8 7 0 0 76 14 520

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 41 5 0 0 0 0 95 0 17
2017 Non-shift worker 53 36 6 4 1 0 0 89 5 521
2014 Shift worker 60 17 17 5 0 0 0 78 5 16
2014 Non-shift worker 59 30 8 2 0 0 0 89 2 569
2011 Shift worker 57 37 0 0 6 0 0 94 6 16
2011 Non-shift worker 54 31 10 4 1 0 0 85 5 572

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 48 11 7 0 0 0 82 7 17
2017 Non-shift worker 41 39 10 8 3 0 0 79 11 522
2014 Shift worker 24 36 17 23 0 0 0 59 23 16
2014 Non-shift worker 33 46 9 9 2 1 0 80 12 571
2011 Shift worker 25 37 6 20 12 0 0 63 31 16
2011 Non-shift worker 33 43 10 10 3 1 0 77 13 570

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 38 16 7 0 0 0 77 7 17
2017 Non-shift worker 39 37 11 9 4 0 0 76 13 523
2014 Shift worker 18 34 24 16 0 0 7 56 18 16
2014 Non-shift worker 36 39 13 8 3 0 0 75 11 571

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 28 59 6 7 0 0 0 87 7 17
2017 Non-shift worker 39 41 9 8 2 0 1 81 10 523
2014 Shift worker 25 47 28 0 0 0 0 72 0 16
2014 Non-shift worker 39 39 11 8 2 1 1 79 9 570
2011 Shift worker 25 57 6 12 0 0 0 82 12 16
2011 Non-shift worker 40 37 12 5 3 1 2 79 8 574

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 34 9 7 0 0 0 84 7 17
2017 Non-shift worker 46 41 7 4 2 0 0 87 6 522
2014 Shift worker 38 34 17 11 0 0 0 72 11 16
2014 Non-shift worker 45 39 9 4 2 0 0 84 7 569
2011 Shift worker 43 51 0 0 6 0 0 94 6 16
2011 Non-shift worker 43 39 9 6 4 0 0 81 10 573
2008 Shift worker 43 35 19 3 0 0 0 78 3 31
2008 Non-shift worker 44 41 8 6 2 0 0 84 8 703

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 44 13 5 0 0 0 82 5 17
2017 Non-shift worker 25 40 21 9 6 0 0 65 15 523
2014 Shift worker 50 44 6 0 0 0 0 94 0 16
2014 Non-shift worker 27 37 21 9 7 0 0 64 16 571
2011 Shift worker 25 63 6 6 0 0 0 88 6 16
2011 Non-shift worker 26 38 19 9 7 0 0 64 17 574
2008 Shift worker 22 45 23 9 0 0 0 68 9 31
2008 Non-shift worker 22 41 19 10 7 1 0 63 17 702

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 23 23 24 15 0 7 42 32 17
2017 Non-shift worker 6 22 43 18 9 0 1 28 29 522
2014 Shift worker 0 11 34 34 14 7 0 52 12 16
2014 Non-shift worker 5 20 46 21 8 0 1 29 24 570
2011 Shift worker 6 7 43 14 19 6 6 37 14 16
2011 Non-shift worker 9 21 41 19 7 1 2 27 31 572
2008 Shift worker 3 41 36 17 3 0 0 20 45 31
2008 Non-shift worker 13 25 38 17 4 1 2 22 39 702

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 11 27 20 35 0 0 55 18 17
2017 Non-shift worker 4 10 21 34 27 1 2 63 15 520
2014 Shift worker 0 16 17 28 31 0 7 64 18 16
2014 Non-shift worker 2 11 21 41 21 2 2 64 13 568
2011 Shift worker 0 6 19 32 25 6 12 70 7 16
2011 Non-shift worker 4 7 18 43 23 2 4 70 11 573
2008 Shift worker 10 25 23 32 9 0 0 42 35 31
2008 Non-shift worker 9 18 25 27 15 3 3 44 29 699

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 18 0 60 7 15 0 0 22 18 17
2017 Non-shift worker 8 18 35 23 15 1 1 38 26 519
2014 Shift worker 22 16 34 0 20 0 7 22 41 16
2014 Non-shift worker 10 23 34 22 8 2 1 30 35 570
2011 Shift worker 6 20 40 14 14 0 6 30 28 15
2011 Non-shift worker 15 20 33 19 9 0 4 29 37 572
2008 Shift worker 13 19 42 20 3 3 0 24 33 31
2008 Non-shift worker 19 21 32 18 7 1 3 26 41 701

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 0 17 32 29 22 0 0 51 17 17
2017 Non-shift worker 8 18 36 27 11 0 1 38 26 521
2014 Shift worker 5 11 33 12 32 0 7 47 17 16
2014 Non-shift worker 5 21 40 22 10 1 1 33 27 571
2011 Shift worker 0 18 37 6 33 0 6 42 19 16
2011 Non-shift worker 8 21 39 21 8 0 2 30 30 569
2008 Shift worker 6 26 35 17 16 0 0 33 32 31
2008 Non-shift worker 7 23 35 24 7 1 2 32 31 701

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 8 10 27 31 23 0 0 55 18 16
2017 Non-shift worker 9 21 29 23 14 1 2 39 31 522
2014 Shift worker 0 11 22 17 50 0 0 67 11 16
2014 Non-shift worker 10 19 33 23 10 1 3 35 30 570
2011 Shift worker 6 25 31 13 13 7 6 29 35 16
2011 Non-shift worker 11 20 31 22 11 2 4 35 32 570
2008 Shift worker 13 20 36 20 10 0 0 30 34 30
2008 Non-shift worker 13 19 27 22 13 2 3 37 34 699

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 10 10 30 29 9 5 68 20 17
2017 Non-shift worker 8 16 28 26 17 2 3 46 25 520
2014 Shift worker 0 5 17 39 24 7 7 74 6 16
2014 Non-shift worker 4 11 28 35 17 2 3 55 16 569
2011 Shift worker 6 6 25 20 32 6 6 59 13 16
2011 Non-shift worker 6 12 28 30 19 2 4 52 18 571
2008 Shift worker 27 13 30 20 10 0 0 30 41 30
2008 Non-shift worker 15 19 27 21 10 3 4 33 37 700

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 10 34 22 22 5 0 46 18 17
2017 Non-shift worker 7 16 31 30 12 1 3 43 24 521
2014 Shift worker 11 16 22 6 30 0 14 42 32 16
2014 Non-shift worker 6 18 35 26 10 4 3 38 25 568
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 21 7 0 5 0 0 88 5 17
2017 Non-shift worker 65 22 4 6 1 1 1 88 7 523
2014 Shift worker 42 23 13 11 11 0 0 65 22 16
2014 Non-shift worker 66 20 5 6 2 0 1 87 8 571
2011 Shift worker 37 19 18 20 7 0 0 56 26 16
2011 Non-shift worker 65 19 5 7 3 0 1 86 10 574
2008 Shift worker 59 23 9 3 6 0 0 82 9 31
2008 Non-shift worker 61 23 4 7 3 0 2 86 9 701

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 5 23 6 7 4 11 58 15 17
2017 Non-shift worker 32 31 12 8 4 6 8 72 14 524
2014 Shift worker 48 28 13 5 0 5 0 81 6 16
2014 Non-shift worker 36 29 12 6 3 6 9 76 10 571

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 53 26 13 0 7 0 0 79 7 17
2017 Non-shift worker 51 28 8 7 4 1 0 80 12 524
2014 Shift worker 53 41 0 0 5 0 0 95 5 16
2014 Non-shift worker 51 30 7 8 3 0 0 81 12 571

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 24 6 0 7 0 0 87 7 17
2017 Non-shift worker 51 31 9 6 2 0 0 83 8 524
2014 Shift worker 34 47 7 5 6 0 0 82 11 16
2014 Non-shift worker 50 37 5 5 1 1 1 89 6 571
2011 Shift worker 46 36 6 12 0 0 0 82 12 16
2011 Non-shift worker 51 32 7 6 3 1 1 85 8 574
2008 Shift worker 33 39 16 13 0 0 0 71 13 31
2008 Non-shift worker 45 34 8 7 4 2 1 81 11 702

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 31 13 0 7 10 0 77 8 17
2017 Non-shift worker 37 29 10 9 3 11 1 75 14 524
2014 Shift worker 22 32 6 11 6 17 7 70 22 16
2014 Non-shift worker 43 26 9 8 2 11 2 79 11 571
2011 Shift worker 26 31 18 6 6 13 0 66 13 16
2011 Non-shift worker 44 25 9 7 4 9 1 77 13 573
2008 Shift worker 22 36 20 3 3 16 0 69 8 31
2008 Non-shift worker 42 28 7 8 5 9 1 77 15 703

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 20 29 12 12 7 16 5 61 24 17
2017 Non-shift worker 13 25 15 11 7 23 7 54 25 524
2014 Shift worker 35 17 5 11 7 24 0 69 24 16
2014 Non-shift worker 14 26 16 13 5 20 6 54 24 571

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 47 34 6 6 7 0 0 81 13 17
2017 Non-shift worker 62 28 3 5 2 0 0 90 8 523
2014 Shift worker 48 47 0 5 0 0 0 95 5 16
2014 Non-shift worker 64 29 4 2 0 0 0 93 3 570
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 37 5 0 7 0 6 87 8 17
2017 Non-shift worker 40 39 7 10 3 1 0 80 13 523
2014 Shift worker 36 40 5 11 0 0 7 82 12 16
2014 Non-shift worker 37 38 13 6 4 1 1 77 10 571
2011 Shift worker 30 44 6 14 6 0 0 75 20 16
2011 Non-shift worker 37 37 11 10 4 0 1 74 14 574
2008 Shift worker 26 29 16 19 10 0 0 55 29 31
2008 Non-shift worker 36 33 10 12 7 1 1 71 19 702

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 60 26 7 0 7 0 0 85 7 17
2017 Non-shift worker 56 26 7 5 3 2 1 85 8 523
2014 Shift worker 59 30 0 5 6 0 0 89 11 16
2014 Non-shift worker 48 29 11 5 2 3 1 81 8 571
2011 Shift worker 37 31 13 12 0 0 7 74 13 16
2011 Non-shift worker 50 27 10 6 5 2 1 79 11 574
2008 Shift worker 26 33 22 7 6 3 3 63 14 31
2008 Non-shift worker 46 27 10 7 5 3 1 76 13 703

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 30 7 0 7 0 0 85 7 17
2017 Non-shift worker 50 35 6 5 3 0 0 86 8 524
2014 Shift worker 48 41 0 11 0 0 0 89 11 16
2014 Non-shift worker 45 35 11 7 2 1 0 81 9 571
2011 Shift worker 31 44 19 6 0 0 0 75 6 16
2011 Non-shift worker 45 34 8 9 4 0 0 79 13 574
2008 Shift worker 16 45 23 10 6 0 0 61 16 31
2008 Non-shift worker 41 32 9 10 7 1 0 74 17 702

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 77 11 0 5 7 0 0 88 12 17
2017 Non-shift worker 80 13 3 2 1 0 0 94 4 524
2014 Shift worker 53 17 17 0 13 0 0 70 13 16
2014 Non-shift worker 77 13 4 3 2 0 1 91 5 571
2011 Shift worker 62 25 0 6 7 0 0 87 13 16
2011 Non-shift worker 77 13 3 3 2 0 1 92 5 574
2008 Shift worker 68 13 9 3 7 0 0 81 10 31
2008 Non-shift worker 78 12 3 4 3 0 0 90 7 700

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 16 4 0 13 0 5 82 14 17
2017 Non-shift worker 40 26 9 7 6 6 5 74 15 522
2014 Shift worker 52 17 13 0 5 6 7 79 6 16
2014 Non-shift worker 34 25 14 9 5 7 6 68 16 571
2011 Shift worker 39 19 19 6 0 6 12 70 7 16
2011 Non-shift worker 28 26 14 13 8 6 5 61 24 574

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 23 10 5 7 0 0 78 12 17
2017 Non-shift worker 55 29 7 5 3 1 1 86 8 523

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 21 9 0 7 0 0 84 7 17
2017 Non-shift worker 58 27 7 4 3 1 0 86 7 523

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 23 14 0 7 0 0 79 7 17
2017 Non-shift worker 54 31 6 6 2 0 0 86 8 521
2014 Shift worker 53 36 6 5 0 0 0 89 5 16
2014 Non-shift worker 50 33 9 6 2 1 0 83 8 569
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 27 36 14 9 2 4 9 72 12 134
2014 Non-shift worker 29 38 14 7 1 1 9 75 9 146

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 42 6 0 7 0 5 86 8 17
2017 Non-shift worker 48 35 8 3 2 5 0 86 5 524
2014 Shift worker 56 22 12 11 0 0 0 77 11 16
2014 Non-shift worker 47 32 10 3 2 6 0 84 5 571
2011 Shift worker 25 50 7 12 0 6 0 80 13 16
2011 Non-shift worker 36 31 14 5 4 9 1 75 10 572

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 24 18 0 13 0 5 67 14 17
2017 Non-shift worker 46 37 9 5 2 1 0 84 7 524
2014 Shift worker 56 28 0 17 0 0 0 83 17 16
2014 Non-shift worker 47 36 10 4 2 1 0 84 6 570
2011 Shift worker 34 46 14 6 0 0 0 80 6 15
2011 Non-shift worker 39 36 12 7 5 1 0 75 12 572
2008 Shift worker 19 36 19 0 13 13 0 63 15 31
2008 Non-shift worker 26 33 18 10 9 2 0 61 20 702

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 38 11 0 13 0 5 75 14 17
2017 Non-shift worker 35 41 12 7 3 3 0 78 10 523
2014 Shift worker 33 45 0 17 0 5 0 82 18 16
2014 Non-shift worker 33 39 16 6 3 4 0 75 9 570
2011 Shift worker 38 43 12 0 0 7 0 87 0 16
2011 Non-shift worker 28 43 13 9 3 4 0 74 12 574
2008 Shift worker 13 29 13 13 10 22 0 54 29 31
2008 Non-shift worker 16 36 17 15 9 7 0 56 26 701

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 14 33 12 0 6 0 52 13 17
2017 Non-shift worker 29 36 15 11 5 5 0 68 17 523
2014 Shift worker 33 40 5 17 5 0 0 72 22 16
2014 Non-shift worker 24 33 18 12 8 5 0 59 22 571
2011 Shift worker 32 25 18 0 6 20 0 71 7 16
2011 Non-shift worker 18 35 17 15 8 7 0 57 25 573
2008 Shift worker 7 32 15 7 16 23 0 51 29 31
2008 Non-shift worker 15 30 17 15 13 9 0 50 31 703

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 30 23 0 7 5 0 68 8 17
2017 Non-shift worker 24 41 15 14 4 1 0 66 19 523
2014 Shift worker 37 41 5 11 0 5 0 82 12 16
2014 Non-shift worker 22 40 18 15 3 2 0 63 18 570
2011 Shift worker 19 37 38 6 0 0 0 56 6 16
2011 Non-shift worker 16 44 14 16 8 2 0 61 25 574
2008 Shift worker 0 42 22 13 16 6 0 45 31 31
2008 Non-shift worker 18 35 16 20 9 2 0 54 30 703
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 51 11 0 0 0 0 89 0 17
2017 Non-shift worker 30 46 13 9 1 2 0 77 10 522
2014 Shift worker 18 46 17 6 0 13 0 74 7 16
2014 Non-shift worker 31 44 14 7 2 2 0 76 9 570
2011 Shift worker 36 38 25 0 0 0 0 75 0 16
2011 Non-shift worker 29 43 15 7 2 2 0 74 10 574

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 33 0 0 0 4 0 100 0 17
2017 Non-shift worker 56 35 6 1 0 2 0 93 1 522
2014 Shift worker 26 48 18 0 0 8 0 80 0 15
2014 Non-shift worker 56 33 6 2 1 3 0 92 2 571
2011 Shift worker 37 51 0 6 0 6 0 94 6 16
2011 Non-shift worker 53 32 9 1 1 4 0 88 2 574

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 11 14 0 17 0 0 69 17 17
2017 Non-shift worker 46 36 9 5 2 1 0 83 8 521
2014 Shift worker 47 23 11 11 0 7 0 76 12 16
2014 Non-shift worker 49 32 7 6 2 3 1 85 8 571
2011 Shift worker 49 20 13 13 6 0 0 69 19 16
2011 Non-shift worker 43 34 11 5 2 4 1 81 8 574
2008 Shift worker 16 43 12 6 13 6 3 65 21 31
2008 Non-shift worker 32 34 11 10 7 5 2 71 18 701

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 24 14 7 5 10 0 71 14 17
2017 Non-shift worker 30 36 15 10 4 5 1 69 15 521
2014 Shift worker 19 27 24 6 11 13 0 53 19 16
2014 Non-shift worker 28 36 19 7 3 5 1 68 11 571
2011 Shift worker 12 44 31 0 7 6 0 59 7 16
2011 Non-shift worker 21 36 19 12 7 5 1 61 20 572

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 26 5 5 7 19 5 78 16 17
2017 Non-shift worker 16 20 15 13 14 16 5 46 35 522
2014 Shift worker 36 5 13 22 11 13 0 47 38 16
2014 Non-shift worker 14 21 16 14 14 18 4 45 35 571
2011 Shift worker 13 37 0 30 6 14 0 58 42 16
2011 Non-shift worker 13 15 17 14 16 20 6 37 40 572

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 16 23 0 10 0 7 65 11 17
2017 Non-shift worker 52 29 6 8 2 1 1 83 11 521
2014 Shift worker 32 28 13 11 17 0 0 60 28 16
2014 Non-shift worker 51 25 10 7 3 1 2 79 10 571

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 38 0 0 0 0 0 100 0 17
2017 Non-shift worker 70 23 3 1 1 1 1 95 2 519
2014 Shift worker 41 35 5 0 11 0 7 82 12 16
2014 Non-shift worker 60 24 6 2 1 6 1 91 3 571
2011 Shift worker 37 37 6 20 0 0 0 75 20 16
2011 Non-shift worker 62 20 7 2 1 3 4 89 3 574
2008 Shift worker 56 16 15 0 0 10 3 82 0 31
2008 Non-shift worker 67 20 6 3 1 2 2 91 3 703

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 45 6 4 7 0 0 83 11 17
2017 Non-shift worker 35 34 11 11 4 3 0 72 16 519
2014 Shift worker 24 40 5 17 5 0 7 70 24 16
2014 Non-shift worker 28 36 14 14 6 3 0 66 20 571
2011 Shift worker 26 50 12 6 6 0 0 76 12 16
2011 Non-shift worker 21 35 20 13 8 2 0 57 22 574
2008 Shift worker 19 48 13 10 3 6 0 72 14 31
2008 Non-shift worker 28 36 17 10 7 2 1 65 17 702

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 32 6 15 7 0 0 71 23 17
2017 Non-shift worker 31 30 11 13 11 2 2 64 25 521
2014 Shift worker 12 35 8 20 18 0 8 51 41 15
2014 Non-shift worker 28 28 13 13 14 2 2 58 28 571
2011 Shift worker 33 31 19 6 12 0 0 64 18 16
2011 Non-shift worker 25 31 12 14 14 2 2 58 29 574
2008 Shift worker 16 35 20 10 13 3 3 54 24 31
2008 Non-shift worker 23 33 13 13 13 3 1 58 28 700

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 24 30 0 7 5 0 61 8 17
2017 Non-shift worker 26 43 16 8 3 4 0 72 12 520

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 39 10 7 0 0 5 82 8 17
2017 Non-shift worker 38 37 13 5 3 4 0 79 8 519
2014 Shift worker 41 42 5 0 0 11 0 94 0 16
2014 Non-shift worker 42 31 12 5 2 8 0 80 7 571

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 50 0 0 7 0 0 93 7 17
2017 Non-shift worker 35 43 10 7 3 2 0 79 10 522
2014 Shift worker 48 29 5 5 0 13 0 88 6 16
2014 Non-shift worker 41 36 12 6 2 3 0 79 9 571
2011 Shift worker 32 42 20 0 6 0 0 75 6 16
2011 Non-shift worker 33 39 13 9 4 2 0 73 14 574

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 49 6 0 7 0 0 87 7 17
2017 Non-shift worker 56 34 6 4 1 0 0 89 5 521
2014 Shift worker 48 36 11 5 0 0 0 83 5 16
2014 Non-shift worker 55 34 7 3 1 0 0 89 4 571
2011 Shift worker 38 31 25 0 6 0 0 70 6 16
2011 Non-shift worker 49 36 9 3 2 0 0 86 5 573
2008 Shift worker 23 45 23 6 3 0 0 67 9 31
2008 Non-shift worker 41 36 13 6 4 0 0 77 10 703

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 60 23 10 0 7 0 0 83 7 17
2017 Non-shift worker 53 29 12 4 2 0 0 82 6 521
2014 Shift worker 60 23 6 11 0 0 0 83 11 16
2014 Non-shift worker 48 32 12 6 2 0 0 80 8 571
2011 Shift worker 38 44 6 0 6 6 0 87 6 16
2011 Non-shift worker 42 33 13 7 4 1 0 76 11 573

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 28 10 0 7 0 0 83 7 17
2017 Non-shift worker 49 35 8 5 2 0 0 85 7 522
2014 Shift worker 55 29 6 11 0 0 0 83 11 16
2014 Non-shift worker 47 35 11 5 2 0 0 83 7 571
2011 Shift worker 38 44 12 6 0 0 0 82 6 16
2011 Non-shift worker 42 35 11 7 4 1 0 78 11 573
2008 Shift worker 23 38 23 3 10 3 0 63 14 31
2008 Non-shift worker 35 38 14 8 4 0 0 74 12 702

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 10 15 0 7 6 0 77 8 17
2017 Non-shift worker 44 27 14 9 5 2 1 72 13 520
2014 Shift worker 55 11 17 11 0 0 6 70 12 16
2014 Non-shift worker 40 27 16 8 6 3 0 70 14 571
2011 Shift worker 63 6 13 7 12 0 0 69 19 16
2011 Non-shift worker 40 29 13 7 8 3 0 71 16 574
2008 Shift worker 22 26 23 6 16 6 0 51 24 31
2008 Non-shift worker 34 27 17 11 8 4 0 63 20 701
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Shift worker 23 44 33 17
2017 Non-shift worker 32 33 35 523
2014 Shift worker 18 53 28 16
2014 Non-shift worker 36 34 30 570
2011 Shift worker 49 31 20 16
2011 Non-shift worker 37 31 32 574

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Non-shift worker 11 29 49 6 1 4 164
2014 Non-shift worker 7 31 47 11 9999 4 205
2011 Non-shift worker 12 29 42 13 9999 5 213
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 32 68 17
2017 Non-shift worker 13 87 523
2014 Non-shift worker 13 87 568

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 39 66
2014 Non-shift worker 36 70

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 66 66
2014 Non-shift worker 72 70

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 66

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 66
2014 Non-shift worker 0 70

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 66

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 45 66
2014 Non-shift worker 37 70

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 39 66
2014 Non-shift worker 43 70

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 42 66
2014 Non-shift worker 40 70

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 44 66
2014 Non-shift worker 44 70

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 29 66
2014 Non-shift worker 30 70

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 54 66
2014 Non-shift worker 42 70

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 66
2014 Non-shift worker 28 70

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 44 66
2014 Non-shift worker 41 70

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 31 66
2014 Non-shift worker 31 70

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 66

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 57 66
2014 Non-shift worker 33 71

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 20 66
2014 Non-shift worker 26 71

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 66
2014 Non-shift worker 17 71

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 66

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 66
2014 Non-shift worker 10 71

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 66
2014 Non-shift worker 34 71

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 27 65
2014 Non-shift worker 12 68

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 65
2014 Non-shift worker 8 68

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 65
2014 Non-shift worker 11 68

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 17 65
2014 Non-shift worker 16 68

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 65
2014 Non-shift worker 16 68

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 65

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 65
2014 Non-shift worker 9 68

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 33 65
2014 Non-shift worker 25 68

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 65

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 48 65
2014 Non-shift worker 41 68

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 53 65
2014 Non-shift worker 48 68

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 65

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 84 16 66

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 36 19 0 7 12 10 66 9 17
2017 Non-shift worker 14 15 15 5 4 36 10 55 18 524
2014 Shift worker 37 6 11 5 0 35 5 72 9 16
2014 Non-shift worker 16 11 15 4 2 41 10 56 14 571

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 46 30 9 7 0 7 0 83 8 17
2017 Non-shift worker 27 33 14 5 3 15 3 73 10 523
2014 Shift worker 37 33 6 5 5 13 0 81 12 16
2014 Non-shift worker 30 27 18 5 2 17 2 70 8 571
2011 Shift worker 32 43 19 0 0 6 0 80 0 16
2011 Non-shift worker 29 34 15 3 2 16 1 75 6 573
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 35 24 0 5 0 15 66 6 17
2017 Non-shift worker 19 41 11 8 3 2 17 73 13 524
2014 Shift worker 17 16 35 5 5 7 13 42 14 16
2014 Non-shift worker 19 37 13 10 3 2 17 68 16 571
2011 Shift worker 0 63 6 13 13 0 6 67 27 16
2011 Non-shift worker 14 39 12 13 4 1 17 65 21 574
2008 Shift worker 10 27 18 22 10 10 3 42 37 31
2008 Non-shift worker 20 41 9 12 5 1 12 70 19 703

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 29 20 0 0 23 13 69 0 17
2017 Non-shift worker 8 11 17 5 3 39 16 45 17 522
2014 Shift worker 17 11 17 5 0 25 24 55 11 16
2014 Non-shift worker 6 10 17 6 5 36 20 36 25 571
2011 Shift worker 0 18 20 13 12 20 19 29 40 16
2011 Non-shift worker 5 8 22 7 5 35 18 26 27 574

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 35 5 0 0 0 15 94 0 17
2017 Non-shift worker 27 26 10 5 2 13 16 75 10 521
2014 Shift worker 17 22 17 5 0 25 13 63 9 16
2014 Non-shift worker 21 22 13 5 3 19 17 68 11 570
2011 Shift worker 25 31 25 0 0 7 12 70 0 16
2011 Non-shift worker 20 24 14 6 2 16 18 65 13 574
2008 Shift worker 19 30 23 0 3 22 3 66 4 31
2008 Non-shift worker 29 27 13 4 2 13 12 74 8 700

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 31 9 0 0 0 15 90 0 17
2017 Non-shift worker 23 25 13 7 3 14 16 68 14 524
2014 Shift worker 24 16 23 0 5 18 13 59 8 16
2014 Non-shift worker 18 18 15 6 6 20 16 57 19 571
2011 Shift worker 20 31 25 6 0 7 12 63 7 16
2011 Non-shift worker 18 22 14 8 4 17 16 60 18 574
2008 Shift worker 10 45 13 3 6 19 3 71 12 31
2008 Non-shift worker 25 26 14 8 5 11 11 65 17 702
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 5 95 522
2014 Non-shift worker 3 97 570

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 29 24
2014 Non-shift worker 27 19

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 78 24
2014 Non-shift worker 94 19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24
2014 Non-shift worker 0 19

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 21 23

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 33 23

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 38 23

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 23

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 39 23
2014 Non-shift worker 43 19

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 23

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 23
2014 Non-shift worker 0 19

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 24
2014 Non-shift worker 27 19

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24
2014 Non-shift worker 0 19

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 68 24
2014 Non-shift worker 47 19

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24
2014 Non-shift worker 0 19

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 20 24

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24
2014 Non-shift worker 0 19

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 37 24
2014 Non-shift worker 69 19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24
2014 Non-shift worker 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 62 24
2014 Non-shift worker 58 19

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 24

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 90 10 24

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 24 28 16 0 7 13 12 69 10 17
2017 Non-shift worker 13 14 15 3 1 44 10 60 9 522
2014 Shift worker 37 17 11 0 5 29 0 76 8 16
2014 Non-shift worker 14 10 15 2 1 48 8 56 8 571

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 30 9 7 0 7 5 82 8 17
2017 Non-shift worker 28 33 13 4 2 19 3 77 7 523
2014 Shift worker 42 28 11 0 5 13 0 81 6 16
2014 Non-shift worker 31 25 18 2 2 20 2 72 5 571
2011 Shift worker 26 36 31 0 0 6 0 67 0 16
2011 Non-shift worker 35 30 13 2 2 18 0 80 4 574
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 25 29 19 20 0 0 33 39 17
2017 Non-shift worker 29 26 22 10 11 1 1 56 22 523

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 60 15 5 6 0 0 75 11 17
2017 Non-shift worker 11 27 31 18 11 0 1 39 29 523

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 28 33 0 0 0 0 67 0 16
2017 Non-shift worker 16 35 26 14 8 0 2 51 23 521

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 60 11 15 13 0 0 0 72 13 16
2017 Non-shift worker 21 25 26 17 8 0 1 47 26 524

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 48 20 5 5 6 0 16 81 13 17
2017 Non-shift worker 24 32 21 9 8 0 5 59 18 524

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 33 9 12 6 0 0 73 18 17
2017 Non-shift worker 23 26 29 12 9 0 0 49 22 522

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 24 25 13 0 0 0 62 13 17
2017 Non-shift worker 30 39 18 8 4 0 1 70 12 522

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 27 25 7 0 0 0 67 7 17
2017 Non-shift worker 25 35 24 11 4 0 1 61 15 521

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 38 10 13 5 0 0 72 18 17
2017 Non-shift worker 28 36 21 9 5 0 1 64 14 522

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 50 34 9 0 0 0 7 91 0 17
2017 Non-shift worker 33 35 21 7 3 0 1 69 10 518

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 83 12 5 0 0 0 0 95 0 17
2017 Non-shift worker 64 21 9 3 2 0 1 86 5 523

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 77 23 0 0 0 0 0 100 0 17
2017 Non-shift worker 80 9 5 2 2 0 2 91 4 523

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 15 13 5 0 0 0 82 5 17
2017 Non-shift worker 63 21 10 3 1 0 2 86 4 521

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 73 10 5 5 7 0 0 83 12 17
2017 Non-shift worker 66 16 9 5 3 0 1 83 7 521

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 80 10 0 0 0 0 10 100 0 17
2017 Non-shift worker 59 10 6 1 0 0 24 91 2 522

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 91 4 0 0 0 0 5 100 0 17
2017 Non-shift worker 70 19 5 1 1 0 5 93 2 523

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 80 0 0 0 15 0 5 85 15 17
2017 Non-shift worker 83 8 3 1 1 1 3 95 2 523

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 18 20 0 0 0 0 80 0 17
2017 Non-shift worker 55 29 9 3 2 0 1 86 5 523

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 12 34 28 11 7 0 7 50 20 17
2017 Non-shift worker 10 31 41 13 5 0 0 41 18 524

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 16 28 32 17 0 0 49 23 17
2017 Non-shift worker 7 17 40 26 10 0 0 36 24 524

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 51 20 0 7 7 7 68 9 17
2017 Non-shift worker 26 45 16 7 3 3 0 74 10 523

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 29 53 18 0 0 0 0 82 0 17
2017 Non-shift worker 22 43 17 11 6 2 0 66 17 524
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 0 100 17
2017 Non-shift worker 12 88 523
2014 Non-shift worker 10 90 569

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 76 24 60
2014 Non-shift worker 73 27 55

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 57 17 6 15 4 0 0 74 20 46
2014 Non-shift worker 53 29 8 5 3 2 0 85 8 40
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 38 16 23 11 0 7 5 95 17
2017 Non-shift worker 28 21 22 13 10 5 1 29 71 523

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 32 15
2017 Non-shift worker 18 346

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 55 15
2017 Non-shift worker 43 346

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 29 15
2017 Non-shift worker 15 346

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 26 15
2017 Non-shift worker 29 346

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 15
2017 Non-shift worker 11 346

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Shift worker 20 15
2017 Non-shift worker 43 346

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Shift worker 0 67 19 14 0 0 15
2017 Non-shift worker 8 48 22 9 5 7 333

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 36 8 7 18 0 6 65 26 15
2017 Non-shift worker 16 30 16 16 12 2 8 51 31 347

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 17 21 17 15 23 0 7 40 41 15
2017 Non-shift worker 3 10 15 19 42 2 10 14 68 347
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