2017 Public Service Employee Survey Results for Department of Finance Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	33	6	3	0	91	3	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	34	6	0	3	92	3	40
2017	Bachelor's degree	45	41	6	5	3	86	7	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	50	4	7	3	87	10	368
2014	Secondary or high school graduation certificate or equivalent or less	51	38	5	6	0	89	6	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	35	2	12	2	85	14	55
2014	University certificate or diploma below the bachelor's level	44	56	0	0	0	100	0	11
2014	Bachelor's degree	42	43	4	9	1	86	10	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	50	5	6	1	88	7	382
2011	Secondary or high school graduation certificate or equivalent or less	44	48	2	6	0	92	6	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	2	11	4	83	15	53
2011	Bachelor's degree	35	39	3	14	8	75	23	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39	6	16	11	66	27	365
2008	Secondary or high school graduation certificate or equivalent or less	55	37	1	6	0	93	6	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	34	3	7	1	89	8	117
2008	University certificate or diploma below the bachelor's level	36	49	10	0	5	85	5	20
2008	Bachelor's degree	47	42	3	7	1	89	8	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	44	3	5	1	91	6	321

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	85	13	2	0	0	0	0	98	0	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	14	2	0	0	0	0	98	0	40
2017	Bachelor's degree	72	21	6	1	0	0	0	93	1	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	18	3	2	1	2	1	93	4	367
2014	Secondary or high school graduation certificate or equivalent or less	67	24	2	2	0	2	2	96	2	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	25	9	2	0	2	0	89	2	55
2014	University certificate or diploma below the bachelor's level	59	41	0	0	0	0	0	100	0	10
2014	Bachelor's degree	67	26	4	1	1	1	0	94	2	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	16	3	4	2	2	1	91	6	383
2011	Secondary or high school graduation certificate or equivalent or less	71	23	3	2	0	0	2	95	2	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	17	4	4	0	0	0	93	4	53
2011	Bachelor's degree	67	21	4	6	2	0	0	88	8	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	16	4	4	2	1	1	90	6	365
2008	Secondary or high school graduation certificate or equivalent or less	78	20	1	1	0	0	0	98	1	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	22	5	1	1	1	1	93	2	117
2008	University certificate or diploma below the bachelor's level	70	5	9	6	5	0	4	79	12	20
2008	Bachelor's degree	68	27	3	2	1	0	0	95	2	157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	18	2	5	1	1	0	93	5	321

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	20	5	10	3	3	81	13	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	27	3	5	0	0	92	5	40
2017	Bachelor's degree	64	19	12	2	2	0	83	5	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	18	3	10	5	1	81	15	368
2014	Secondary or high school graduation certificate or equivalent or less	55	32	4	4	2	2	89	6	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	25	7	9	0	0	84	9	55
2014	University certificate or diploma below the bachelor's level	39	41	0	20	0	0	80	20	10
2014	Bachelor's degree	59	19	9	10	2	1	79	12	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	16	5	10	9	1	76	19	382
2011	Secondary or high school graduation certificate or equivalent or less	59	33	3	3	2	0	92	5	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	23	4	13	0	0	83	13	53
2011	Bachelor's degree	60	17	8	12	3	0	77	15	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	13	7	10	6	0	77	16	365
2008	Secondary or high school graduation certificate or equivalent or less	59	32	4	4	1	0	91	4	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	21	9	8	10	0	73	17	117
2008	University certificate or diploma below the bachelor's level	55	21	10	6	4	4	79	10	20
2008	Bachelor's degree	54	25	4	10	7	0	79	17	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	14	5	12	7	0	76	19	323

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	29	0	6	0	0	94	6	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	32	7	8	3	0	83	10	40
2017	Bachelor's degree	52	28	12	7	1	0	79	9	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	41	4	8	2	0	86	10	368
2014	Secondary or high school graduation certificate or equivalent or less	46	21	16	8	8	0	68	16	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	26	11	12	4	0	74	15	55
2014	University certificate or diploma below the bachelor's level	21	41	19	19	0	0	61	19	10
2014	Bachelor's degree	39	36	12	6	7	0	75	13	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	38	7	11	4	0	79	14	382
2011	Secondary or high school graduation certificate or equivalent or less	51	26	13	5	3	2	78	8	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	35	6	13	6	0	76	19	53
2011	Bachelor's degree	43	37	7	9	4	0	80	13	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	40	9	8	3	0	81	10	366

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	26	3	3	6	0	0	88	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	26	15	5	0	0	0	80	5	40
2017	Bachelor's degree	27	40	15	15	4	0	0	66	18	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	44	11	10	2	0	0	77	12	366
2014	Secondary or high school graduation certificate or equivalent or less	29	17	28	17	2	0	6	50	21	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	36	20	2	2	0	0	76	4	55
2014	University certificate or diploma below the bachelor's level	39	31	10	10	0	9	0	77	11	10
2014	Bachelor's degree	20	50	17	10	2	0	1	70	13	87
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	40	16	15	3	0	1	66	18	383
2011	Secondary or high school graduation certificate or equivalent or less	37	33	12	10	5	0	3	73	15	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	39	13	11	6	0	2	70	17	53
2011	Bachelor's degree	28	34	17	10	8	0	3	64	19	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	18	13	6	0	2	63	19	366
2008	Secondary or high school graduation certificate or equivalent or less	47	29	11	4	4	0	4	80	8	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	39	12	8	3	0	4	76	12	117
2008	University certificate or diploma below the bachelor's level	27	47	5	21	0	0	0	74	21	20
2008	Bachelor's degree	30	38	17	9	4	0	1	69	14	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	44	16	10	3	1	0	70	13	323

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	30	13	8	6	0	74	14	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	31	12	10	2	0	75	13	40
2017	Bachelor's degree	38	36	11	9	6	0	74	15	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	37	3	3	2	0	92	5	367
2014	Secondary or high school graduation certificate or equivalent or less	49	28	13	4	6	0	76	11	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	34	12	7	5	0	76	12	55
2014	University certificate or diploma below the bachelor's level	64	9	0	19	8	0	73	27	11
2014	Bachelor's degree	49	30	10	4	6	1	80	10	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	37	6	4	0	0	90	4	383
2011	Secondary or high school graduation certificate or equivalent or less	48	25	12	5	8	2	75	14	60
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	38	11	0	9	0	79	9	52
2011	Bachelor's degree	38	34	11	6	12	0	71	18	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	40	5	4	1	0	89	6	365
2008	Secondary or high school graduation certificate or equivalent or less	49	30	15	4	3	0	79	7	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	10	8	4	0	77	13	117
2008	University certificate or diploma below the bachelor's level	36	24	25	4	6	5	63	10	20
2008	Bachelor's degree	34	44	11	7	4	1	78	11	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	39	6	5	1	0	88	6	323

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	30	8	3	6	0	0	84	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	36	10	8	0	0	0	82	8	40
2017	Bachelor's degree	46	39	8	4	4	0	0	85	8	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	38	2	3	2	0	0	93	5	367
2014	Secondary or high school graduation certificate or equivalent or less	49	30	13	4	4	0	0	78	9	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	37	10	0	4	0	0	86	4	55
2014	University certificate or diploma below the bachelor's level	73	10	10	0	8	0	0	82	8	11
2014	Bachelor's degree	51	35	3	10	1	0	0	86	11	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	36	7	3	1	0	0	90	4	382
2011	Secondary or high school graduation certificate or equivalent or less	51	29	9	5	7	0	0	80	12	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	32	9	6	9	0	0	76	15	53
2011	Bachelor's degree	46	30	7	9	8	0	0	76	17	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	39	3	4	1	0	0	92	5	365
2008	Secondary or high school graduation certificate or equivalent or less	55	34	7	2	2	0	1	89	3	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	11	5	3	0	0	81	8	117
2008	University certificate or diploma below the bachelor's level	51	30	4	5	5	5	0	85	11	20
2008	Bachelor's degree	43	42	7	4	3	0	0	85	8	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	43	4	2	1	0	0	93	3	323

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	24	3	0	3	0	94	3	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	30	3	3	0	0	95	3	40
2017	Bachelor's degree	46	33	10	9	2	0	79	11	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	33	6	4	1	0	89	6	364
2014	Secondary or high school graduation certificate or equivalent or less	50	33	15	0	0	2	85	0	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	32	5	4	4	0	88	7	55
2014	University certificate or diploma below the bachelor's level	45	46	10	0	0	0	90	0	11
2014	Bachelor's degree	49	33	12	4	1	0	83	6	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	30	10	5	1	0	85	6	383

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	13	10	5	5	0	3	80	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	35	10	8	3	0	0	80	10	40
2017	Bachelor's degree	39	32	15	6	9	0	0	70	15	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	38	9	10	5	0	0	76	15	363
2014	Secondary or high school graduation certificate or equivalent or less	35	34	14	10	6	0	0	70	17	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	25	17	2	7	0	4	73	9	55
2014	University certificate or diploma below the bachelor's level	44	29	0	19	8	0	0	73	27	11
2014	Bachelor's degree	40	40	7	10	3	0	0	79	14	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	33	13	10	7	0	1	69	17	383
2011	Secondary or high school graduation certificate or equivalent or less	44	23	10	15	3	2	3	71	19	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	38	11	4	4	0	4	81	8	53
2011	Bachelor's degree	33	32	10	15	10	0	0	64	25	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	40	9	11	8	1	0	72	19	366

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	21	7	7	3	0	13	80	11	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	30	7	14	3	2	9	72	19	40
2017	Bachelor's degree	30	30	16	5	9	1	9	66	16	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	24	8	14	20	2	14	50	40	367
2014	Secondary or high school graduation certificate or equivalent or less	49	13	11	8	2	0	16	74	13	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	20	12	7	3	4	11	74	12	55
2014	University certificate or diploma below the bachelor's level	9	27	18	10	0	8	28	57	15	11
2014	Bachelor's degree	28	32	10	4	12	1	12	70	19	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	15	9	17	36	3	10	28	62	383
2011	Secondary or high school graduation certificate or equivalent or less	39	26	10	2	7	2	15	78	10	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	19	15	13	6	2	6	63	21	53
2011	Bachelor's degree	27	22	11	12	17	2	8	54	33	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	14	8	24	34	1	11	25	66	366
2008	Secondary or high school graduation certificate or equivalent or less	48	24	10	5	4	1	8	78	10	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	23	7	6	7	4	10	76	16	117
2008	University certificate or diploma below the bachelor's level	37	20	13	15	5	0	10	63	22	20
2008	Bachelor's degree	38	25	10	9	10	1	8	69	21	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	18	9	18	36	2	9	30	61	321

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	42	10	6	3	82	8	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	46	7	5	5	83	10	40
2017	Bachelor's degree	25	51	8	7	8	77	16	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	46	4	4	1	90	5	367
2014	Secondary or high school graduation certificate or equivalent or less	26	37	15	17	4	64	21	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	51	5	12	4	80	16	55
2014	University certificate or diploma below the bachelor's level	64	10	18	0	8	73	8	11
2014	Bachelor's degree	35	44	6	12	2	79	14	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	46	8	5	1	86	6	383
2011	Secondary or high school graduation certificate or equivalent or less	44	31	10	8	7	75	15	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	43	6	6	9	80	15	53
2011	Bachelor's degree	24	44	10	11	11	68	22	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	41	11	6	3	79	9	365
2008	Secondary or high school graduation certificate or equivalent or less	45	35	10	9	2	80	10	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	13	7	6	74	13	115
2008	University certificate or diploma below the bachelor's level	26	29	32	5	8	55	13	20
2008	Bachelor's degree	37	38	13	9	4	75	12	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	43	9	7	2	82	10	323

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	24	10	14	4	0	0	72	18	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	32	31	8	3	0	0	59	10	40
2017	Bachelor's degree	28	42	11	12	8	0	0	70	19	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	11	11	4	0	1	74	15	367
2014	Secondary or high school graduation certificate or equivalent or less	26	27	22	19	6	0	0	53	26	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	32	14	12	7	0	4	66	20	55
2014	University certificate or diploma below the bachelor's level	45	19	18	0	18	0	0	64	18	11
2014	Bachelor's degree	30	39	13	13	5	0	0	70	18	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	43	15	11	4	0	0	70	15	383
2011	Secondary or high school graduation certificate or equivalent or less	36	34	12	7	11	0	0	71	18	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	28	23	4	9	0	2	64	13	53
2011	Bachelor's degree	28	32	10	20	8	1	1	61	29	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	44	13	9	6	0	0	72	15	366

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	39	2	9	2	87	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	10	7	3	80	10	40
2017	Bachelor's degree	37	40	11	10	3	77	12	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	47	9	10	2	79	12	367

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	36	5	3	4	0	0	87	8	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	42	5	8	0	0	0	88	8	40
2017	Bachelor's degree	42	37	11	8	3	0	0	79	10	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	40	7	4	2	0	0	88	5	367
2014	Secondary or high school graduation certificate or equivalent or less	34	38	13	6	2	2	4	77	9	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	29	12	5	2	0	2	81	7	55
2014	University certificate or diploma below the bachelor's level	82	18	0	0	0	0	0	100	0	11
2014	Bachelor's degree	47	34	18	1	0	0	0	81	1	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	43	5	2	1	0	0	91	3	383
2011	Secondary or high school graduation certificate or equivalent or less	41	39	11	5	3	0	0	80	8	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	13	7	0	0	2	79	8	53
2011	Bachelor's degree	37	41	12	8	1	1	1	79	9	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	40	9	2	2	0	0	87	5	366
2008	Secondary or high school graduation certificate or equivalent or less	56	29	11	0	2	0	1	86	2	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	32	11	8	6	1	0	75	14	117
2008	University certificate or diploma below the bachelor's level	20	47	19	4	10	0	0	67	14	20
2008	Bachelor's degree	42	43	6	5	4	0	0	85	9	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	40	9	5	2	0	0	84	7	323

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	32	10	9	7	74	16	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	32	20	5	8	67	13	40
2017	Bachelor's degree	32	36	9	13	10	68	23	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	43	9	7	5	79	12	365

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	27	5	8	0	0	87	8	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	23	5	5	0	0	90	5	40
2017	Bachelor's degree	45	40	6	6	2	0	85	8	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	39	7	3	1	0	90	3	366
2014	Secondary or high school graduation certificate or equivalent or less	60	21	19	0	0	0	81	0	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	21	10	4	0	0	86	4	55
2014	University certificate or diploma below the bachelor's level	73	18	10	0	0	0	90	0	11
2014	Bachelor's degree	58	33	5	3	0	0	91	3	87
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	31	8	2	0	0	90	3	382
2011	Secondary or high school graduation certificate or equivalent or less	60	22	8	7	2	2	83	8	60
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	26	4	4	2	0	91	6	53
2011	Bachelor's degree	43	33	16	6	2	0	76	8	98
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	33	8	4	1	0	87	4	366

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	29	8	13	3	0	3	76	16	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	40	10	3	5	0	0	82	8	40
2017	Bachelor's degree	37	30	15	13	5	0	0	67	18	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	43	8	6	2	0	0	83	8	366
2014	Secondary or high school graduation certificate or equivalent or less	25	38	13	18	6	0	0	63	24	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	46	8	16	2	2	0	74	18	55
2014	University certificate or diploma below the bachelor's level	27	56	0	9	8	0	0	83	17	11
2014	Bachelor's degree	35	34	10	17	3	0	1	70	20	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	48	9	6	1	1	0	84	7	383
2011	Secondary or high school graduation certificate or equivalent or less	36	34	10	8	6	3	2	74	16	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	52	6	6	8	0	0	81	13	52
2011	Bachelor's degree	33	35	10	20	2	0	0	67	22	97
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	46	10	8	3	0	0	79	11	365

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	34	10	5	3	5	81	8	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	33	14	5	3	0	78	8	40
2017	Bachelor's degree	32	35	13	15	5	0	67	20	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	38	11	8	4	0	77	12	367
2014	Secondary or high school graduation certificate or equivalent or less	31	39	11	15	2	2	71	18	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	15	5	3	2	76	9	55
2014	University certificate or diploma below the bachelor's level	27	56	9	0	8	0	83	8	11
2014	Bachelor's degree	30	41	15	11	3	0	70	14	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	39	14	8	2	0	76	10	383

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	32	10	8	3	0	0	79	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	33	14	10	0	0	0	75	10	40
2017	Bachelor's degree	32	43	10	9	6	0	0	75	15	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	44	8	7	1	1	1	84	8	367
2014	Secondary or high school graduation certificate or equivalent or less	40	27	18	13	2	0	0	67	15	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	9	12	0	2	0	79	12	55
2014	University certificate or diploma below the bachelor's level	17	65	0	10	8	0	0	82	18	11
2014	Bachelor's degree	40	34	16	7	2	0	0	75	9	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	42	10	6	2	1	2	82	7	382
2011	Secondary or high school graduation certificate or equivalent or less	49	31	10	5	3	0	2	82	8	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	45	13	6	2	0	2	79	8	53
2011	Bachelor's degree	38	37	12	8	4	1	0	76	12	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	37	13	5	2	1	2	80	7	366

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	28	10	3	3	84	6	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	37	17	3	3	77	5	40
2017	Bachelor's degree	37	43	10	5	5	80	10	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	43	4	4	1	90	5	367
2014	Secondary or high school graduation certificate or equivalent or less	43	27	20	6	4	70	11	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	36	7	5	7	81	12	55
2014	University certificate or diploma below the bachelor's level	46	37	18	0	0	82	0	11
2014	Bachelor's degree	40	39	11	7	3	79	10	87
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	41	8	3	1	87	5	382
2011	Secondary or high school graduation certificate or equivalent or less	54	28	8	5	5	82	10	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	43	4	7	6	83	13	53
2011	Bachelor's degree	30	41	12	10	7	71	17	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	40	9	4	3	84	7	365
2008	Secondary or high school graduation certificate or equivalent or less	54	36	3	5	2	90	7	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	12	6	2	80	8	117
2008	University certificate or diploma below the bachelor's level	26	45	21	8	0	71	8	20
2008	Bachelor's degree	42	37	11	8	2	79	10	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	44	6	5	1	87	6	323

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	37	6	5	2	0	0	87	7	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	46	22	0	5	0	0	73	5	40
2017	Bachelor's degree	28	43	15	11	1	1	0	72	12	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	40	23	9	7	0	0	61	16	368
2014	Secondary or high school graduation certificate or equivalent or less	37	40	14	4	5	0	0	77	9	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	36	10	7	5	0	0	78	12	55
2014	University certificate or diploma below the bachelor's level	27	46	8	10	9	0	0	73	19	11
2014	Bachelor's degree	30	39	20	2	7	0	1	71	9	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	36	23	11	7	0	0	59	18	383
2011	Secondary or high school graduation certificate or equivalent or less	46	33	10	3	6	0	2	80	10	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	42	15	6	6	0	2	73	11	53
2011	Bachelor's degree	36	36	17	8	2	0	1	73	10	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	40	21	11	9	0	0	59	20	366
2008	Secondary or high school graduation certificate or equivalent or less	30	32	21	13	3	0	0	63	16	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	40	16	10	3	1	0	70	14	117
2008	University certificate or diploma below the bachelor's level	10	41	25	11	9	5	0	53	21	20
2008	Bachelor's degree	21	38	20	9	12	1	1	59	21	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	46	19	9	7	0	0	64	17	322

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	18	30	14	17	0	11	35	32	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	40	18	10	0	2	28	31	39
2017	Bachelor's degree	9	26	33	20	11	1	0	31	36	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	22	46	19	8	0	1	28	26	367
2014	Secondary or high school graduation certificate or equivalent or less	10	25	32	22	9	3	0	32	36	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	16	44	19	6	0	4	26	29	55
2014	University certificate or diploma below the bachelor's level	0	27	56	9	0	8	0	10	30	11
2014	Bachelor's degree	4	20	34	26	16	0	1	42	24	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	19	50	20	7	1	0	28	22	382
2011	Secondary or high school graduation certificate or equivalent or less	5	21	33	23	10	2	6	36	28	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	24	29	15	21	2	2	37	33	53
2011	Bachelor's degree	8	20	41	11	12	2	6	25	31	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	43	21	4	0	0	26	30	365
2008	Secondary or high school graduation certificate or equivalent or less	16	20	36	15	7	1	5	24	37	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	27	37	17	5	1	1	23	39	117
2008	University certificate or diploma below the bachelor's level	15	42	20	24	0	0	0	24	56	20
2008	Bachelor's degree	17	24	36	17	3	1	3	21	42	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	28	41	17	4	1	0	21	37	322

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	10	30	16	31	0	7	51	17	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	5	29	19	29	0	4	51	19	39
2017	Bachelor's degree	6	14	22	27	26	2	2	55	22	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	10	19	38	28	1	2	68	13	366
2014	Secondary or high school graduation certificate or equivalent or less	4	23	27	21	16	6	3	40	30	46
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	14	17	37	18	6	7	63	18	55
2014	University certificate or diploma below the bachelor's level	0	18	10	47	17	8	0	70	19	11
2014	Bachelor's degree	4	7	22	33	27	1	6	65	12	87
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	10	22	45	21	1	1	67	11	382
2011	Secondary or high school graduation certificate or equivalent or less	10	8	18	30	26	0	8	61	19	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	13	17	19	23	6	13	51	28	53
2011	Bachelor's degree	3	8	17	37	24	0	11	68	12	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	6	18	49	23	2	1	74	8	366
2008	Secondary or high school graduation certificate or equivalent or less	10	18	31	16	14	3	8	34	32	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	21	21	22	13	5	3	39	38	117
2008	University certificate or diploma below the bachelor's level	30	14	25	20	0	5	5	23	50	20
2008	Bachelor's degree	14	23	23	24	11	1	4	37	39	156
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	15	25	34	18	2	1	54	20	322

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	21	33	11	17	0	5	29	36	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	31	16	20	0	2	37	32	38
2017	Bachelor's degree	11	18	37	15	14	1	3	31	31	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	16	37	26	13	1	0	40	23	366
2014	Secondary or high school graduation certificate or equivalent or less	15	29	30	13	11	0	3	25	45	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	17	31	14	9	6	7	26	37	55
2014	University certificate or diploma below the bachelor's level	18	46	0	28	0	8	0	30	70	11
2014	Bachelor's degree	13	16	37	19	11	0	3	31	31	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	24	35	24	7	2	0	31	33	382
2011	Secondary or high school graduation certificate or equivalent or less	16	10	33	15	11	3	12	31	30	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	31	15	19	0	2	35	33	52
2011	Bachelor's degree	17	21	27	12	11	0	11	26	43	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	22	34	21	7	0	1	29	37	365
2008	Secondary or high school graduation certificate or equivalent or less	12	17	37	15	10	2	7	27	33	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	22	26	24	5	1	4	31	41	117
2008	University certificate or diploma below the bachelor's level	30	36	19	9	0	0	5	10	70	20
2008	Bachelor's degree	21	21	30	17	8	1	2	26	43	157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	21	34	19	6	2	0	25	41	323

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	4	13	23	27	28	0	5	58	18	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	17	44	20	7	0	2	27	27	39
2017	Bachelor's degree	16	14	27	22	17	1	2	41	31	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	19	38	29	8	0	0	37	25	367
2014	Secondary or high school graduation certificate or equivalent or less	13	12	31	23	14	2	5	40	27	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	17	35	18	16	2	11	38	21	55
2014	University certificate or diploma below the bachelor's level	0	37	55	0	0	8	0	0	40	11
2014	Bachelor's degree	6	13	34	27	19	0	0	47	19	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	24	43	21	7	1	0	29	28	383
2011	Secondary or high school graduation certificate or equivalent or less	13	8	31	18	19	2	8	41	24	60
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	15	36	23	9	0	4	33	30	53
2011	Bachelor's degree	5	26	32	17	14	0	5	33	33	98
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	23	42	21	6	0	1	27	30	364
2008	Secondary or high school graduation certificate or equivalent or less	9	19	34	19	14	2	4	35	29	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	25	33	22	10	0	1	32	35	117
2008	University certificate or diploma below the bachelor's level	10	20	40	19	5	0	5	26	32	20
2008	Bachelor's degree	6	28	31	25	5	1	4	32	36	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	23	39	27	5	1	0	32	29	321

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	16	35	11	20	0	7	34	28	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	23	38	14	15	0	2	29	32	39
2017	Bachelor's degree	18	33	16	17	15	0	1	32	52	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	17	30	28	14	1	2	44	25	367
2014	Secondary or high school graduation certificate or equivalent or less	10	31	32	17	10	0	0	26	42	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	10	33	9	20	2	11	32	29	55
2014	University certificate or diploma below the bachelor's level	10	29	36	9	9	8	0	19	42	11
2014	Bachelor's degree	14	17	31	16	14	0	7	33	34	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	19	34	28	10	2	1	38	27	382
2011	Secondary or high school graduation certificate or equivalent or less	15	17	21	19	16	3	8	41	35	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	32	17	11	17	0	7	31	51	53
2011	Bachelor's degree	10	23	28	15	12	3	8	31	37	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	18	36	25	9	2	1	35	29	363
2008	Secondary or high school graduation certificate or equivalent or less	17	22	23	16	15	3	4	33	42	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	23	22	25	10	2	3	36	40	115
2008	University certificate or diploma below the bachelor's level	16	34	21	9	6	5	9	17	58	20
2008	Bachelor's degree	20	19	33	16	8	1	3	25	40	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	16	29	27	15	3	3	45	25	322

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	18	26	13	24	4	5	40	31	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	23	22	29	16	0	2	46	31	39
2017	Bachelor's degree	13	17	27	20	16	4	4	39	32	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	14	28	29	18	2	3	50	21	366
2014	Secondary or high school graduation certificate or equivalent or less	13	17	19	28	17	7	0	48	32	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	10	22	30	15	2	13	53	20	55
2014	University certificate or diploma below the bachelor's level	0	27	9	37	9	8	9	56	33	11
2014	Bachelor's degree	7	9	20	32	28	1	3	62	17	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	10	32	38	15	2	1	55	13	381
2011	Secondary or high school graduation certificate or equivalent or less	16	12	18	22	20	2	10	47	32	60
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	19	15	15	30	4	4	49	35	53
2011	Bachelor's degree	4	9	29	23	23	3	8	53	15	98
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	12	31	34	16	2	2	52	16	366
2008	Secondary or high school graduation certificate or equivalent or less	18	22	28	10	11	5	6	23	45	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	21	20	16	8	3	5	25	53	116
2008	University certificate or diploma below the bachelor's level	34	25	10	20	6	0	5	27	62	20
2008	Bachelor's degree	19	22	24	21	9	2	4	31	43	156
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	32	28	11	3	3	41	25	322

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	21	25	24	15	0	5	41	33	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	18	32	26	14	0	4	42	24	39
2017	Bachelor's degree	14	23	23	24	11	1	4	37	39	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	13	34	33	11	1	2	46	20	367
2014	Secondary or high school graduation certificate or equivalent or less	8	25	32	19	3	9	5	25	38	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	12	35	18	7	12	11	32	24	55
2014	University certificate or diploma below the bachelor's level	10	46	9	28	0	8	0	30	60	11
2014	Bachelor's degree	9	16	33	25	16	0	1	41	25	86
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	17	36	28	10	3	2	40	23	382

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	11	3	9	0	0	5	87	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	19	5	8	0	0	0	87	8	40
2017	Bachelor's degree	62	28	8	2	0	0	0	89	2	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	23	4	6	2	1	0	88	8	367
2014	Secondary or high school graduation certificate or equivalent or less	51	32	5	4	2	2	4	88	7	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	22	5	0	0	0	0	95	0	55
2014	University certificate or diploma below the bachelor's level	82	10	0	9	0	0	0	91	9	11
2014	Bachelor's degree	69	26	2	2	0	0	0	96	2	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	17	5	8	4	0	1	83	12	383
2011	Secondary or high school graduation certificate or equivalent or less	73	11	5	6	2	0	3	87	8	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	19	7	4	2	0	0	87	6	53
2011	Bachelor's degree	66	21	6	3	3	0	1	88	6	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	20	4	9	3	0	1	83	13	366
2008	Secondary or high school graduation certificate or equivalent or less	65	19	3	5	2	0	5	89	7	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	22	6	6	5	1	0	82	12	116
2008	University certificate or diploma below the bachelor's level	65	13	0	21	0	0	0	79	21	20
2008	Bachelor's degree	67	20	3	3	4	0	2	89	7	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	27	5	7	2	0	1	86	9	322

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	23	11	8	5	2	5	74	14	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	31	30	13	0	3	3	55	14	40
2017	Bachelor's degree	25	29	10	11	9	6	10	64	23	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	30	10	7	3	7	7	76	11	368
2014	Secondary or high school graduation certificate or equivalent or less	21	40	26	4	4	2	2	64	9	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	24	17	11	4	11	4	64	16	55
2014	University certificate or diploma below the bachelor's level	64	27	0	9	0	0	0	91	9	11
2014	Bachelor's degree	35	27	11	15	1	3	6	69	18	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	29	10	3	3	7	11	81	7	383

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	23	9	5	8	0	78	13	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	36	20	3	5	0	71	8	40
2017	Bachelor's degree	44	23	11	11	11	0	67	22	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	29	7	7	2	1	84	9	368
2014	Secondary or high school graduation certificate or equivalent or less	36	37	10	11	7	0	72	17	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	26	14	12	2	0	72	14	55
2014	University certificate or diploma below the bachelor's level	54	18	10	18	0	0	73	18	11
2014	Bachelor's degree	48	28	7	11	6	0	76	17	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	31	5	6	3	1	86	9	383

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	26	12	5	3	0	0	79	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	28	25	10	3	0	0	62	12	40
2017	Bachelor's degree	37	34	16	7	6	0	0	71	13	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	30	4	5	2	1	0	89	7	368
2014	Secondary or high school graduation certificate or equivalent or less	26	49	11	10	0	4	0	78	11	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	39	14	13	0	2	0	72	14	55
2014	University certificate or diploma below the bachelor's level	27	37	28	8	0	0	0	64	8	11
2014	Bachelor's degree	45	38	5	8	2	0	2	84	10	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	35	3	2	1	1	0	94	3	383
2011	Secondary or high school graduation certificate or equivalent or less	38	34	8	13	5	2	0	74	18	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	37	13	7	2	2	0	77	9	53
2011	Bachelor's degree	44	34	7	9	5	1	0	79	14	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	30	6	4	2	1	1	89	6	366
2008	Secondary or high school graduation certificate or equivalent or less	41	30	12	10	5	2	0	73	15	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	37	10	12	7	2	1	71	19	117
2008	University certificate or diploma below the bachelor's level	22	42	0	26	4	0	5	68	32	20
2008	Bachelor's degree	40	33	10	10	4	1	1	75	15	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	34	5	3	1	3	1	91	4	322

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	29	11	12	6	5	0	69	19	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	19	10	3	7	0	66	13	40
2017	Bachelor's degree	32	25	16	13	5	8	1	63	20	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	31	8	6	3	13	1	81	10	368
2014	Secondary or high school graduation certificate or equivalent or less	26	27	15	17	2	13	0	61	22	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	14	18	9	4	20	4	60	16	55
2014	University certificate or diploma below the bachelor's level	45	29	9	0	8	9	0	81	9	11
2014	Bachelor's degree	42	28	7	11	4	4	4	76	17	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	28	6	6	2	11	1	84	9	383
2011	Secondary or high school graduation certificate or equivalent or less	38	18	19	13	3	7	2	61	18	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	17	11	11	6	15	0	67	20	53
2011	Bachelor's degree	39	21	17	13	5	5	0	63	19	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	29	6	4	4	10	1	84	10	365
2008	Secondary or high school graduation certificate or equivalent or less	40	25	9	10	7	9	1	72	18	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	11	9	8	7	1	69	19	117
2008	University certificate or diploma below the bachelor's level	27	33	0	13	11	10	5	71	29	20
2008	Bachelor's degree	41	27	10	11	4	6	1	73	16	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	28	5	5	3	10	0	85	10	323

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	23	17	13	10	13	3	53	28	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	28	27	15	5	10	3	46	23	40
2017	Bachelor's degree	12	26	15	11	14	13	9	49	31	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	24	13	10	5	28	7	57	23	368
2014	Secondary or high school graduation certificate or equivalent or less	21	31	15	17	4	11	0	59	24	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	21	16	19	11	17	3	43	37	55
2014	University certificate or diploma below the bachelor's level	36	9	19	10	18	9	0	49	30	11
2014	Bachelor's degree	19	16	18	21	7	13	6	43	34	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	28	14	9	4	24	7	60	20	383

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	38	3	0	3	94	3	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	49	6	8	2	84	10	40
2017	Bachelor's degree	53	25	7	8	7	78	15	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	25	1	5	1	93	6	367
2014	Secondary or high school graduation certificate or equivalent or less	49	36	9	6	0	85	6	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	35	7	4	0	90	4	55
2014	University certificate or diploma below the bachelor's level	54	19	18	0	8	73	8	11
2014	Bachelor's degree	51	40	6	3	0	91	3	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	25	3	2	0	96	2	382

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	31	0	5	5	0	0	90	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	38	13	0	0	0	3	87	0	39
2017	Bachelor's degree	42	32	7	14	5	0	0	74	19	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	42	7	10	3	1	1	80	13	368
2014	Secondary or high school graduation certificate or equivalent or less	42	25	22	5	4	0	2	69	9	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	33	19	4	4	0	2	74	7	55
2014	University certificate or diploma below the bachelor's level	27	29	18	0	18	8	0	61	19	11
2014	Bachelor's degree	42	32	14	7	4	0	0	74	11	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	42	10	7	3	2	1	79	10	383
2011	Secondary or high school graduation certificate or equivalent or less	44	35	5	5	7	3	2	83	12	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	24	20	10	2	0	0	68	11	53
2011	Bachelor's degree	35	33	14	16	3	0	0	68	18	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	10	10	5	0	1	76	15	366
2008	Secondary or high school graduation certificate or equivalent or less	56	19	7	10	5	1	1	77	16	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	35	14	11	5	0	2	70	16	117
2008	University certificate or diploma below the bachelor's level	15	33	5	26	15	0	5	51	43	20
2008	Bachelor's degree	34	30	9	12	11	2	1	66	24	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	39	11	12	6	1	1	71	18	322

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	23	3	2	6	0	0	89	8	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	34	14	0	0	0	3	85	0	40
2017	Bachelor's degree	56	21	9	9	4	2	0	78	13	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	27	6	5	2	2	1	87	7	367
2014	Secondary or high school graduation certificate or equivalent or less	42	32	18	6	0	0	2	75	7	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	12	9	2	2	4	76	11	55
2014	University certificate or diploma below the bachelor's level	45	19	9	8	10	9	0	71	20	11
2014	Bachelor's degree	50	32	7	9	2	0	0	82	11	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	27	11	4	2	4	1	82	6	383
2011	Secondary or high school graduation certificate or equivalent or less	58	23	12	0	5	3	0	83	5	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	32	17	10	2	4	0	71	12	53
2011	Bachelor's degree	38	30	13	10	9	0	0	68	19	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	26	8	5	4	2	1	82	10	366
2008	Secondary or high school graduation certificate or equivalent or less	54	19	13	5	5	3	1	76	11	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	28	17	8	4	1	1	71	13	117
2008	University certificate or diploma below the bachelor's level	20	34	5	10	16	10	5	64	30	20
2008	Bachelor's degree	46	22	12	9	7	3	1	71	17	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	8	7	4	4	1	80	12	323

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	28	3	5	5	0	3	86	11	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	48	7	0	0	0	0	93	0	40
2017	Bachelor's degree	51	22	8	13	6	0	0	73	20	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	37	5	4	2	1	0	89	6	368
2014	Secondary or high school graduation certificate or equivalent or less	36	36	17	9	0	0	2	74	9	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	41	16	5	0	2	0	78	5	55
2014	University certificate or diploma below the bachelor's level	37	37	0	10	8	8	0	81	19	11
2014	Bachelor's degree	54	24	8	12	2	0	0	78	15	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	9	6	2	1	0	83	7	383
2011	Secondary or high school graduation certificate or equivalent or less	48	31	8	3	7	2	2	81	10	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	13	13	0	0	0	74	13	53
2011	Bachelor's degree	40	30	11	14	5	0	0	70	19	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	7	8	3	0	1	81	11	366
2008	Secondary or high school graduation certificate or equivalent or less	55	18	11	9	8	1	0	73	17	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	33	11	8	7	0	1	74	15	117
2008	University certificate or diploma below the bachelor's level	21	39	0	16	19	0	5	63	37	20
2008	Bachelor's degree	42	32	10	9	7	1	0	74	16	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	38	9	11	5	1	0	74	16	323

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	90	5	0	2	3	0	0	95	5	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	20	0	0	0	0	0	100	0	40
2017	Bachelor's degree	82	12	5	0	1	0	0	94	1	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	13	3	4	1	1	1	92	5	368
2014	Secondary or high school graduation certificate or equivalent or less	76	20	2	0	0	0	2	98	0	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	16	7	0	2	0	0	91	2	55
2014	University certificate or diploma below the bachelor's level	65	35	0	0	0	0	0	100	0	11
2014	Bachelor's degree	81	14	2	2	1	0	0	94	3	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	11	4	4	2	1	1	89	7	383
2011	Secondary or high school graduation certificate or equivalent or less	87	7	3	2	2	0	0	94	3	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	11	2	0	4	0	2	94	4	53
2011	Bachelor's degree	75	17	1	3	4	0	0	92	7	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	13	4	4	2	0	1	90	6	366
2008	Secondary or high school graduation certificate or equivalent or less	83	9	2	3	4	0	0	91	7	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	12	4	5	4	0	0	87	9	117
2008	University certificate or diploma below the bachelor's level	57	27	0	11	5	0	0	83	17	20
2008	Bachelor's degree	79	9	4	3	5	0	1	88	7	157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	13	4	3	2	0	1	91	5	321

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	62	15	4	0	6	8	5	88	7	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	25	7	0	3	3	5	89	3	40
2017	Bachelor's degree	43	26	11	7	6	2	6	74	14	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	26	10	9	7	8	5	71	18	366
2014	Secondary or high school graduation certificate or equivalent or less	38	19	20	4	8	2	8	64	14	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	24	14	7	4	5	7	72	12	55
2014	University certificate or diploma below the bachelor's level	35	28	0	8	19	9	0	70	30	11
2014	Bachelor's degree	46	20	13	7	3	1	9	74	11	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	26	14	11	4	10	5	66	18	383
2011	Secondary or high school graduation certificate or equivalent or less	40	21	13	13	5	2	7	66	19	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	18	13	19	0	6	9	63	22	53
2011	Bachelor's degree	24	24	14	15	15	7	0	52	33	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	29	15	11	8	6	5	62	21	366

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	15	4	0	6	0	0	90	6	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	33	8	0	0	0	0	92	0	40
2017	Bachelor's degree	53	21	6	11	8	0	1	75	19	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	32	7	5	2	1	1	87	6	367

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	11	3	3	6	0	88	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	37	8	0	0	0	92	0	40
2017	Bachelor's degree	54	22	8	8	6	2	77	14	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	29	7	3	3	1	88	5	367

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	11	7	2	3	0	0	88	5	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	38	3	0	0	0	0	97	0	40
2017	Bachelor's degree	49	27	7	12	5	0	0	76	16	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	33	7	6	2	0	0	86	7	366
2014	Secondary or high school graduation certificate or equivalent or less	54	30	7	7	0	0	2	86	7	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	37	5	9	0	0	0	86	9	54
2014	University certificate or diploma below the bachelor's level	35	38	9	8	10	0	0	73	18	11
2014	Bachelor's degree	56	29	7	4	3	0	0	85	8	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	33	10	6	2	1	0	82	8	382

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Bachelor's degree	31	29	17	9	5	0	9	66	15	22
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	38	14	9	0	5	10	73	11	96
2014	Bachelor's degree	18	38	26	9	0	0	9	61	10	23
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38	12	7	2	2	9	77	9	108

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	20	12	3	3	3	0	82	6	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	43	15	2	5	0	0	78	7	40
2017	Bachelor's degree	40	37	12	2	4	5	0	81	6	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	35	6	3	1	5	0	90	4	368
2014	Secondary or high school graduation certificate or equivalent or less	30	38	17	4	0	8	2	76	5	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	28	14	7	5	4	0	73	12	55
2014	University certificate or diploma below the bachelor's level	45	29	17	0	10	0	0	73	10	11
2014	Bachelor's degree	38	34	13	2	4	9	0	79	6	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	31	8	2	1	6	0	88	3	383
2011	Secondary or high school graduation certificate or equivalent or less	33	38	13	5	5	5	2	76	10	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	30	15	13	4	7	4	64	19	53
2011	Bachelor's degree	26	34	19	7	8	6	0	64	16	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	31	11	5	3	10	0	79	8	364

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	25	10	5	3	3	0	81	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	32	23	2	8	5	0	65	11	40
2017	Bachelor's degree	39	39	13	3	5	0	0	78	8	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	37	7	5	1	1	0	87	6	368
2014	Secondary or high school graduation certificate or equivalent or less	31	31	23	10	0	2	2	65	11	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	44	15	5	9	0	0	71	14	55
2014	University certificate or diploma below the bachelor's level	45	29	18	8	0	0	0	73	8	11
2014	Bachelor's degree	40	33	15	6	4	2	0	75	10	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	35	5	3	1	1	0	91	4	382
2011	Secondary or high school graduation certificate or equivalent or less	22	43	15	8	12	0	0	65	20	60
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	25	26	9	9	4	0	54	19	53
2011	Bachelor's degree	31	30	22	9	6	1	0	63	15	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	38	7	7	3	1	0	83	10	364
2008	Secondary or high school graduation certificate or equivalent or less	28	30	20	11	7	3	2	60	19	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	27	28	9	16	3	0	45	26	117
2008	University certificate or diploma below the bachelor's level	5	42	23	0	24	5	0	50	26	20
2008	Bachelor's degree	18	31	20	14	13	4	0	50	28	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	38	13	9	5	1	0	73	14	322

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	39	13	5	5	3	3	75	11	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	39	20	2	10	4	0	66	13	40
2017	Bachelor's degree	35	33	14	7	6	5	0	72	14	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	43	11	7	1	2	0	81	8	368
2014	Secondary or high school graduation certificate or equivalent or less	22	32	31	6	0	6	2	59	7	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	34	21	7	7	6	0	64	14	55
2014	University certificate or diploma below the bachelor's level	35	19	46	0	0	0	0	54	0	11
2014	Bachelor's degree	27	40	12	9	5	5	1	72	15	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40	12	6	2	3	0	80	7	382
2011	Secondary or high school graduation certificate or equivalent or less	21	34	19	12	7	7	0	60	20	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	34	23	15	2	4	0	59	17	53
2011	Bachelor's degree	16	49	14	10	3	7	1	71	14	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	45	10	7	3	2	0	80	10	366
2008	Secondary or high school graduation certificate or equivalent or less	15	27	18	22	6	11	1	48	32	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	20	20	23	13	8	0	39	40	117
2008	University certificate or diploma below the bachelor's level	10	26	24	10	20	10	0	40	33	20
2008	Bachelor's degree	7	31	20	17	15	10	0	42	36	156
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	49	13	9	4	5	0	72	14	323

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	28	8	7	5	5	0	79	13	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	31	26	0	8	10	0	63	8	40
2017	Bachelor's degree	30	33	14	12	4	7	0	67	17	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	37	15	13	5	3	0	66	19	367
2014	Secondary or high school graduation certificate or equivalent or less	24	26	23	11	8	8	0	54	21	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	27	20	14	7	8	0	55	22	55
2014	University certificate or diploma below the bachelor's level	26	47	17	0	10	0	0	73	10	11
2014	Bachelor's degree	25	35	15	13	7	6	0	63	21	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	34	17	13	9	4	0	60	22	383
2011	Secondary or high school graduation certificate or equivalent or less	20	38	16	10	12	5	0	61	22	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	26	24	15	4	13	0	50	21	53
2011	Bachelor's degree	17	27	16	18	11	9	1	50	33	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	37	16	14	8	6	0	59	23	365
2008	Secondary or high school graduation certificate or equivalent or less	17	32	13	13	14	11	0	55	30	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	24	21	15	14	14	0	43	33	117
2008	University certificate or diploma below the bachelor's level	16	25	13	10	26	10	0	46	39	20
2008	Bachelor's degree	11	27	17	16	16	13	0	43	37	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	34	17	14	11	7	0	55	26	323

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	17	16	17	6	0	0	61	23	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	19	15	2	0	0	64	17	40
2017	Bachelor's degree	22	37	19	12	7	1	1	60	20	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	44	14	14	3	2	0	68	17	367
2014	Secondary or high school graduation certificate or equivalent or less	19	36	25	11	4	4	0	58	15	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	34	22	8	5	0	0	64	13	55
2014	University certificate or diploma below the bachelor's level	26	56	10	8	0	0	0	82	8	11
2014	Bachelor's degree	27	32	16	19	6	1	0	60	25	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	42	17	15	2	3	0	65	18	382
2011	Secondary or high school graduation certificate or equivalent or less	12	49	16	12	10	2	0	61	22	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	43	7	19	4	4	0	69	24	53
2011	Bachelor's degree	15	37	22	14	9	2	0	53	24	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	44	13	17	8	1	0	62	25	366
2008	Secondary or high school graduation certificate or equivalent or less	21	34	13	16	13	3	1	57	30	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	31	17	19	12	4	0	50	32	117
2008	University certificate or diploma below the bachelor's level	10	35	15	25	10	5	0	48	37	20
2008	Bachelor's degree	15	31	15	24	11	3	1	48	37	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	39	18	18	6	2	0	57	25	323

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	27	22	2	0	3	76	2	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	31	9	12	3	0	76	15	40
2017	Bachelor's degree	32	40	18	7	1	1	73	9	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	50	11	9	1	2	78	10	367
2014	Secondary or high school graduation certificate or equivalent or less	23	28	21	17	3	9	56	21	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	32	19	8	3	0	69	11	55
2014	University certificate or diploma below the bachelor's level	46	28	18	8	0	0	73	8	11
2014	Bachelor's degree	33	46	14	2	1	3	82	3	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	47	13	7	2	1	78	9	382
2011	Secondary or high school graduation certificate or equivalent or less	28	42	20	2	3	5	74	5	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	13	4	4	2	79	8	53
2011	Bachelor's degree	36	33	20	6	2	2	71	9	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	48	14	8	2	2	75	11	366

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	21	11	0	0	10	0	88	0	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	47	3	0	3	2	0	95	3	40
2017	Bachelor's degree	43	44	11	1	0	0	1	88	1	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	32	4	1	0	1	0	95	1	367
2014	Secondary or high school graduation certificate or equivalent or less	32	39	13	0	2	11	3	83	2	46
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	32	14	5	0	4	0	80	5	55
2014	University certificate or diploma below the bachelor's level	28	47	17	0	0	8	0	81	0	11
2014	Bachelor's degree	48	41	7	0	0	4	0	93	0	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	31	4	2	1	1	0	94	2	383
2011	Secondary or high school graduation certificate or equivalent or less	35	42	13	0	2	8	0	84	2	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	24	11	7	0	7	0	80	8	53
2011	Bachelor's degree	46	34	12	2	0	5	1	85	2	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	32	7	1	1	2	0	91	2	366

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	27	2	0	3	0	0	95	3	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	30	13	3	3	0	0	82	5	40
2017	Bachelor's degree	38	38	8	6	5	5	0	80	12	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	37	9	5	2	1	0	83	8	366
2014	Secondary or high school graduation certificate or equivalent or less	38	42	5	8	2	5	0	84	11	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	27	17	2	7	4	2	73	9	55
2014	University certificate or diploma below the bachelor's level	56	18	10	8	0	8	0	81	9	11
2014	Bachelor's degree	48	38	9	2	1	1	1	88	3	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	31	5	7	2	3	1	85	9	383
2011	Secondary or high school graduation certificate or equivalent or less	32	44	6	8	5	5	0	80	14	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	24	13	6	2	7	4	77	8	53
2011	Bachelor's degree	44	34	13	3	1	5	0	82	4	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	10	6	2	3	1	81	9	366
2008	Secondary or high school graduation certificate or equivalent or less	39	35	6	5	7	4	3	80	13	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	40	10	11	8	4	2	69	20	117
2008	University certificate or diploma below the bachelor's level	37	24	0	5	26	4	5	66	34	20
2008	Bachelor's degree	30	38	11	11	4	5	1	73	16	156
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	31	13	11	7	6	1	67	19	323

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	30	13	6	3	5	0	77	9	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	44	12	3	3	0	0	83	5	40
2017	Bachelor's degree	24	25	25	11	7	6	1	54	19	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	14	11	3	5	1	70	14	366
2014	Secondary or high school graduation certificate or equivalent or less	15	36	23	4	6	13	3	60	13	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	24	28	9	2	6	0	59	11	55
2014	University certificate or diploma below the bachelor's level	48	27	17	0	0	8	0	81	0	11
2014	Bachelor's degree	24	40	19	5	3	6	3	70	9	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	17	8	3	4	1	69	12	383
2011	Secondary or high school graduation certificate or equivalent or less	18	37	16	7	12	8	2	62	20	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	30	19	11	4	7	2	63	16	53
2011	Bachelor's degree	20	40	18	7	6	9	1	66	15	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	36	20	13	7	3	0	59	21	364

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	30	11	3	13	15	0	68	19	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	25	24	8	8	7	5	56	17	40
2017	Bachelor's degree	15	27	15	12	16	11	5	49	33	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	17	14	14	15	19	6	43	39	367
2014	Secondary or high school graduation certificate or equivalent or less	14	30	7	15	17	13	4	54	38	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	14	25	14	11	10	3	44	28	55
2014	University certificate or diploma below the bachelor's level	46	18	19	17	0	0	0	64	17	11
2014	Bachelor's degree	18	21	19	16	10	11	6	46	31	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	20	14	12	16	22	4	43	38	383
2011	Secondary or high school graduation certificate or equivalent or less	18	25	16	15	16	8	2	48	34	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	7	30	17	11	13	4	30	34	53
2011	Bachelor's degree	16	12	15	15	17	19	5	37	43	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	16	14	15	16	22	7	38	43	364

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	19	6	2	0	0	9	92	2	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	28	5	3	0	0	3	92	3	40
2017	Bachelor's degree	54	30	10	5	1	0	0	84	6	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	29	6	11	3	1	1	79	14	366
2014	Secondary or high school graduation certificate or equivalent or less	53	30	11	2	2	0	2	85	4	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	18	15	2	0	0	2	83	2	55
2014	University certificate or diploma below the bachelor's level	64	27	9	0	0	0	0	91	0	11
2014	Bachelor's degree	50	34	9	3	1	0	2	86	4	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	23	10	10	5	2	2	75	15	383

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	79	20	2	0	0	0	0	98	0	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	21	0	0	0	0	0	100	0	40
2017	Bachelor's degree	72	20	5	0	1	0	1	93	1	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	66	25	3	1	1	2	2	95	2	365
2014	Secondary or high school graduation certificate or equivalent or less	65	18	10	2	2	0	2	85	4	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	24	2	2	2	4	4	94	4	55
2014	University certificate or diploma below the bachelor's level	73	27	0	0	0	0	0	100	0	11
2014	Bachelor's degree	56	31	3	1	1	7	1	94	2	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23	7	2	1	6	1	90	3	383
2011	Secondary or high school graduation certificate or equivalent or less	71	18	5	2	0	3	2	93	2	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	28	9	6	0	2	2	85	6	53
2011	Bachelor's degree	64	23	5	0	0	4	4	95	0	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	19	8	3	1	4	5	87	4	366
2008	Secondary or high school graduation certificate or equivalent or less	75	17	3	3	1	1	1	94	4	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	16	9	5	0	1	3	86	5	117
2008	University certificate or diploma below the bachelor's level	51	20	14	6	0	5	4	78	6	20
2008	Bachelor's degree	67	22	4	3	1	3	0	92	4	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	22	7	1	0	3	2	91	2	323

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	24	5	7	6	3	0	81	13	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	15	7	3	2	3	74	10	40
2017	Bachelor's degree	36	22	14	16	6	6	0	63	23	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	40	11	10	4	3	0	74	15	364
2014	Secondary or high school graduation certificate or equivalent or less	30	34	11	10	9	2	4	68	20	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	19	10	19	5	4	2	63	26	55
2014	University certificate or diploma below the bachelor's level	45	9	19	27	0	0	0	53	27	11
2014	Bachelor's degree	28	41	12	8	7	4	0	72	15	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	38	15	14	5	2	0	65	20	383
2011	Secondary or high school graduation certificate or equivalent or less	36	29	17	8	6	3	0	67	15	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	21	11	6	0	0	63	17	53
2011	Bachelor's degree	21	30	21	16	7	4	0	54	24	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	38	20	13	10	1	0	57	23	366
2008	Secondary or high school graduation certificate or equivalent or less	38	24	20	12	3	3	2	65	15	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	37	18	9	9	2	1	63	18	117
2008	University certificate or diploma below the bachelor's level	16	43	11	11	15	0	5	62	27	20
2008	Bachelor's degree	27	39	12	11	9	2	0	67	20	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	39	17	10	6	2	0	67	16	322

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	34	11	7	17	0	0	65	24	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	22	17	33	5	0	0	45	38	40
2017	Bachelor's degree	28	22	11	13	20	2	4	53	35	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	33	9	11	8	3	1	70	21	366
2014	Secondary or high school graduation certificate or equivalent or less	13	21	18	9	29	2	8	38	43	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	18	16	10	22	0	4	50	34	55
2014	University certificate or diploma below the bachelor's level	27	28	9	19	17	0	0	54	36	11
2014	Bachelor's degree	19	23	13	20	19	2	3	45	42	87
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	31	12	13	10	2	1	64	23	383
2011	Secondary or high school graduation certificate or equivalent or less	18	29	10	16	21	2	3	50	40	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	13	24	21	19	4	2	32	42	53
2011	Bachelor's degree	18	21	12	19	24	3	2	42	45	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	35	11	11	11	1	2	67	22	366
2008	Secondary or high school graduation certificate or equivalent or less	14	34	11	13	21	5	2	52	37	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	32	15	19	17	1	3	46	38	117
2008	University certificate or diploma below the bachelor's level	11	21	14	4	20	16	14	46	35	20
2008	Bachelor's degree	26	24	17	12	19	2	1	51	31	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	39	12	12	6	2	0	69	18	321

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	30	15	0	8	13	73	9	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	33	31	7	0	7	59	8	40
2017	Bachelor's degree	24	34	19	13	5	5	61	19	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	46	15	7	3	2	75	10	366

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	24	5	3	3	5	0	88	6	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	41	18	0	0	0	0	82	0	40
2017	Bachelor's degree	41	28	19	6	2	2	1	71	9	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	40	11	6	3	5	0	79	9	364
2014	Secondary or high school graduation certificate or equivalent or less	48	26	11	4	0	11	0	83	5	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	23	13	2	0	4	0	84	2	55
2014	University certificate or diploma below the bachelor's level	36	47	0	8	0	8	0	91	9	11
2014	Bachelor's degree	43	30	16	4	1	6	0	77	6	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	34	11	5	2	9	0	80	8	383

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	58	33	5	0	3	0	0	91	3	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	51	8	5	0	3	0	87	5	40
2017	Bachelor's degree	42	29	20	6	1	0	1	72	7	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	46	8	8	3	3	0	79	12	367
2014	Secondary or high school graduation certificate or equivalent or less	49	23	11	4	0	14	0	83	5	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	23	20	3	0	4	0	76	3	55
2014	University certificate or diploma below the bachelor's level	35	29	9	27	0	0	0	64	27	11
2014	Bachelor's degree	47	34	10	4	2	2	0	83	7	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	40	11	7	3	2	0	79	9	383
2011	Secondary or high school graduation certificate or equivalent or less	37	32	21	2	5	3	0	71	7	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	45	11	2	7	2	0	79	9	53
2011	Bachelor's degree	30	36	16	10	6	2	0	68	16	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	11	11	4	2	0	74	15	366

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	23	8	3	3	0	0	86	6	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	46	12	5	0	0	0	82	5	40
2017	Bachelor's degree	53	27	11	6	3	0	0	80	9	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	36	3	3	1	0	0	93	4	366
2014	Secondary or high school graduation certificate or equivalent or less	48	36	9	4	0	2	0	87	4	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	27	12	3	2	0	0	83	5	55
2014	University certificate or diploma below the bachelor's level	45	37	8	10	0	0	0	82	10	11
2014	Bachelor's degree	57	33	8	1	1	0	0	90	3	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	34	6	3	1	0	0	90	3	383
2011	Secondary or high school graduation certificate or equivalent or less	43	37	13	2	3	0	2	82	5	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	45	7	2	4	0	0	87	6	53
2011	Bachelor's degree	38	45	10	6	1	0	0	83	7	98
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	33	9	3	2	1	0	86	5	366
2008	Secondary or high school graduation certificate or equivalent or less	44	35	16	3	2	0	0	79	5	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	42	15	5	6	0	0	74	12	117
2008	University certificate or diploma below the bachelor's level	22	43	25	5	6	0	0	64	11	20
2008	Bachelor's degree	38	34	11	11	4	1	0	73	16	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	34	12	5	3	0	0	80	8	323

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	18	15	0	3	0	82	3	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	36	15	5	5	0	75	10	40
2017	Bachelor's degree	48	24	16	8	4	0	72	12	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	31	10	3	1	0	86	4	367
2014	Secondary or high school graduation certificate or equivalent or less	37	30	21	8	2	2	68	11	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	30	14	9	5	0	73	14	55
2014	University certificate or diploma below the bachelor's level	54	28	10	8	0	0	82	8	11
2014	Bachelor's degree	40	42	10	6	2	0	82	8	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	30	11	6	1	0	82	7	383
2011	Secondary or high school graduation certificate or equivalent or less	38	36	13	5	8	0	74	13	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	40	20	0	4	0	76	4	53
2011	Bachelor's degree	31	33	15	15	3	3	66	19	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	33	11	6	4	1	79	9	365

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	61	18	18	0	3	0	79	3	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	39	12	5	5	0	77	10	40
2017	Bachelor's degree	42	33	13	7	4	1	76	11	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	38	6	4	1	0	89	6	367
2014	Secondary or high school graduation certificate or equivalent or less	34	34	19	11	2	0	68	13	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	33	14	3	7	0	76	10	55
2014	University certificate or diploma below the bachelor's level	54	37	0	8	0	0	92	8	11
2014	Bachelor's degree	45	41	9	5	1	0	86	6	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	34	10	5	1	0	85	6	383
2011	Secondary or high school graduation certificate or equivalent or less	41	31	17	2	10	0	72	11	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	49	9	4	6	0	81	9	53
2011	Bachelor's degree	34	34	13	12	5	2	69	17	98
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	35	9	7	3	1	81	10	366
2008	Secondary or high school graduation certificate or equivalent or less	33	37	19	9	3	0	70	11	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	44	16	6	7	1	71	13	117
2008	University certificate or diploma below the bachelor's level	10	46	19	4	20	0	57	24	20
2008	Bachelor's degree	31	31	19	11	7	1	63	18	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	38	10	6	3	0	81	9	322

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	18	10	8	4	3	0	78	12	36
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	31	24	10	5	5	0	59	16	39
2017	Bachelor's degree	42	24	14	13	5	1	1	68	18	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	27	13	7	4	2	1	75	12	367
2014	Secondary or high school graduation certificate or equivalent or less	33	18	20	19	4	4	2	54	24	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	30	14	8	12	4	2	64	22	55
2014	University certificate or diploma below the bachelor's level	45	19	18	10	8	0	0	64	18	11
2014	Bachelor's degree	40	23	22	6	7	3	0	65	13	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	29	14	8	4	2	0	74	12	383
2011	Secondary or high school graduation certificate or equivalent or less	41	26	13	5	13	0	2	69	18	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	36	21	4	7	0	0	68	11	53
2011	Bachelor's degree	34	26	13	13	12	2	0	61	26	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	28	11	7	7	4	0	74	14	366
2008	Secondary or high school graduation certificate or equivalent or less	37	22	16	11	8	7	0	64	20	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	24	22	18	12	2	0	47	30	117
2008	University certificate or diploma below the bachelor's level	16	36	13	0	24	11	0	58	27	20
2008	Bachelor's degree	28	23	19	14	12	3	1	52	28	157
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	30	14	7	5	3	0	72	13	322

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	47	26	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	24	39	40
2017	Bachelor's degree	34	34	32	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	33	37	368
2014	Secondary or high school graduation certificate or equivalent or less	26	40	34	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	27	54
2014	University certificate or diploma below the bachelor's level	37	54	9	11
2014	Bachelor's degree	29	37	33	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	32	30	383
2011	Secondary or high school graduation certificate or equivalent or less	24	40	36	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	26	53
2011	Bachelor's degree	52	28	19	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	31	35	366

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	13	39	0	0	8	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	12	60	0	0	0	15
2017	Bachelor's degree	11	22	55	5	4	4	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	39	45	8	1	3	110
2014	Secondary or high school graduation certificate or equivalent or less	26	8	56	0	9999	10	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	10	51	10	9999	5	20
2014	Bachelor's degree	4	28	60	8	9999	0	25
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	37	42	13	9999	4	145
2011	Secondary or high school graduation certificate or equivalent or less	26	21	33	7	9999	13	15
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	8	43	4	9999	17	23
2011	Bachelor's degree	10	23	59	4	9999	4	52
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	35	36	19	9999	2	124

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	84	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	40
2017	Bachelor's degree	21	79	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	367
2014	Secondary or high school graduation certificate or equivalent or less	24	76	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	84	53
2014	University certificate or diploma below the bachelor's level	46	54	11
2014	Bachelor's degree	16	84	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	91	382

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	47	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	65	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	36
2014	Secondary or high school graduation certificate or equivalent or less	59	10
2014	Bachelor's degree	79	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	34

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Bachelor's degree	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Bachelor's degree	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	36
2014	Bachelor's degree	0	14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	59	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36
2014	Bachelor's degree	43	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	54	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36
2014	Bachelor's degree	44	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	34

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	59	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36
2014	Bachelor's degree	50	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	34

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	43	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	34

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	49	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	34

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	49	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	36
2014	Secondary or high school graduation certificate or equivalent or less	52	10
2014	Bachelor's degree	36	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	34

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Bachelor's degree	17
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Bachelor's degree	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	49	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	36
2014	Bachelor's degree	42	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	34

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	34

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	56	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	36
2014	Secondary or high school graduation certificate or equivalent or less	46	11
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	34

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	34

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	36
2014	Bachelor's degree	0	14

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36
2014	Secondary or high school graduation certificate or equivalent or less	11
2014	Bachelor's degree	14

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	36
2014	Secondary or high school graduation certificate or equivalent or less	45	11
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	16
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	32

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	32

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	16

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	36

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	36
2014	Bachelor's degree	0	14

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	36
2014	Secondary or high school graduation certificate or equivalent or less	0	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	32

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	32

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	31	16
2014	Secondary or high school graduation certificate or equivalent or less	0	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	32

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	50	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	32

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	71	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	32

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Bachelor's degree	16
2014	Secondary or high school graduation certificate or equivalent or less	10
2014	Bachelor's degree	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	51	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	36
2014	Bachelor's degree	43	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	32

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	16
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	36

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	16

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	89	11	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	20	36

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	24	10	7	6	21	8	68	18	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	35	26	3	0	13	7	65	3	40
2017	Bachelor's degree	14	15	18	8	7	28	9	46	25	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	13	14	4	3	43	10	54	17	368
2014	Secondary or high school graduation certificate or equivalent or less	15	19	14	6	2	30	13	60	15	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	14	22	2	5	22	10	56	10	55
2014	University certificate or diploma below the bachelor's level	28	10	28	8	10	17	0	45	22	11
2014	Bachelor's degree	17	10	20	9	1	29	15	48	17	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	10	12	3	2	49	9	59	12	383

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	29	10	7	0	13	8	78	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	46	13	0	3	8	0	83	3	40
2017	Bachelor's degree	23	31	19	2	5	19	1	68	9	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33	13	7	2	15	2	73	11	367
2014	Secondary or high school graduation certificate or equivalent or less	31	21	19	6	0	16	7	68	8	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	26	15	7	4	15	0	70	12	55
2014	University certificate or diploma below the bachelor's level	27	19	27	9	10	8	0	50	21	11
2014	Bachelor's degree	29	28	23	3	2	14	1	67	7	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	29	17	4	1	18	1	72	7	383
2011	Secondary or high school graduation certificate or equivalent or less	40	24	18	0	5	13	0	74	6	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	49	10	4	2	10	2	83	6	53
2011	Bachelor's degree	27	33	22	5	4	9	0	66	10	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	15	2	2	18	1	77	5	365

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	35	4	0	3	8	11	92	3	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	48	20	0	3	3	2	76	3	40
2017	Bachelor's degree	18	43	13	7	5	3	11	71	14	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	40	11	10	4	0	20	70	16	368
2014	Secondary or high school graduation certificate or equivalent or less	33	29	26	0	4	2	5	67	4	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	44	12	4	0	4	0	84	4	55
2014	University certificate or diploma below the bachelor's level	27	37	10	10	8	0	9	70	20	11
2014	Bachelor's degree	14	39	19	6	1	0	20	67	10	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	35	11	13	4	2	20	64	22	383
2011	Secondary or high school graduation certificate or equivalent or less	25	46	6	5	10	3	6	77	16	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	51	9	4	2	0	4	85	6	53
2011	Bachelor's degree	20	42	16	6	1	2	13	73	8	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	36	12	17	5	1	21	57	28	366
2008	Secondary or high school graduation certificate or equivalent or less	30	46	7	8	5	3	2	79	14	115
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	50	10	7	3	2	4	80	10	117
2008	University certificate or diploma below the bachelor's level	30	50	5	10	5	0	0	80	15	20
2008	Bachelor's degree	21	42	6	11	3	1	16	77	16	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	34	13	17	7	0	17	56	29	323

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	25	13	0	5	26	8	72	8	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	24	23	0	0	28	13	61	0	40
2017	Bachelor's degree	11	5	20	1	2	42	19	41	9	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	10	17	6	3	41	16	39	21	366
2014	Secondary or high school graduation certificate or equivalent or less	6	19	23	0	2	35	15	50	4	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	14	30	2	5	22	12	44	11	55
2014	University certificate or diploma below the bachelor's level	9	19	26	0	10	17	19	44	15	11
2014	Bachelor's degree	8	10	18	4	5	29	27	40	20	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	7	14	8	5	41	20	31	33	383
2011	Secondary or high school graduation certificate or equivalent or less	5	23	23	6	6	29	7	44	20	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	21	17	7	6	32	11	47	23	53
2011	Bachelor's degree	8	11	27	7	6	25	16	32	23	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	3	21	8	5	39	19	17	32	366

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	18	4	0	0	16	12	94	0	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	43	7	3	0	3	2	90	3	40
2017	Bachelor's degree	25	22	16	7	3	15	12	65	13	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	10	5	2	13	19	75	10	366
2014	Secondary or high school graduation certificate or equivalent or less	27	25	20	2	2	19	5	69	6	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	34	14	0	0	14	0	84	0	55
2014	University certificate or diploma below the bachelor's level	19	32	20	9	0	10	10	63	11	10
2014	Bachelor's degree	29	23	11	2	0	12	22	79	4	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	13	6	3	22	20	61	17	383
2011	Secondary or high school graduation certificate or equivalent or less	29	34	13	3	2	13	6	78	6	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	24	15	0	0	7	6	82	0	53
2011	Bachelor's degree	25	24	20	9	3	7	12	60	15	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	21	14	6	3	20	22	61	16	366
2008	Secondary or high school graduation certificate or equivalent or less	52	19	14	4	0	8	3	79	5	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	31	15	4	3	5	2	77	8	115
2008	University certificate or diploma below the bachelor's level	35	39	0	5	11	5	5	82	18	20
2008	Bachelor's degree	25	31	7	3	1	17	16	84	5	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	17	5	2	17	16	65	10	323

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	19	9	2	0	13	9	86	2	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	32	17	5	0	7	2	76	5	40
2017	Bachelor's degree	20	23	17	2	1	23	12	67	6	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	25	12	8	4	13	19	65	18	368
2014	Secondary or high school graduation certificate or equivalent or less	19	23	22	4	4	26	3	58	12	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	20	22	0	2	12	0	73	2	55
2014	University certificate or diploma below the bachelor's level	17	38	8	10	0	18	9	76	13	11
2014	Bachelor's degree	25	19	14	1	2	17	21	71	6	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	16	14	8	8	22	19	50	27	383
2011	Secondary or high school graduation certificate or equivalent or less	29	28	19	2	3	13	6	70	6	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	15	4	0	11	6	77	4	53
2011	Bachelor's degree	24	25	19	9	4	6	13	60	16	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	20	13	9	5	21	19	55	24	366
2008	Secondary or high school graduation certificate or equivalent or less	41	26	15	5	2	10	2	75	8	114
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	37	16	7	2	6	5	72	11	117
2008	University certificate or diploma below the bachelor's level	16	53	9	5	11	5	0	73	17	20
2008	Bachelor's degree	25	25	12	6	4	12	16	70	13	158
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	23	14	11	8	14	14	55	25	323

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	9	91	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	96	367
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	97	383

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	14

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	15

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	10

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	15

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	93	7	15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	24	12	0	3	30	9	74	6	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	28	20	0	3	22	7	68	4	40
2017	Bachelor's degree	13	6	22	2	4	39	14	40	13	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	13	12	3	1	49	10	61	10	367
2014	Secondary or high school graduation certificate or equivalent or less	18	14	20	4	0	37	7	57	7	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	12	19	4	4	29	9	59	11	55
2014	University certificate or diploma below the bachelor's level	9	19	28	18	0	17	9	38	24	11
2014	Bachelor's degree	18	11	16	2	2	42	8	58	9	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	9	14	1	1	54	8	57	7	383

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	23	12	3	0	19	0	81	4	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	15	0	3	10	2	80	3	40
2017	Bachelor's degree	22	26	17	4	4	22	5	67	10	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	35	11	5	1	18	3	79	7	367
2014	Secondary or high school graduation certificate or equivalent or less	32	21	17	6	0	22	3	70	8	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	20	25	0	4	14	0	66	4	55
2014	University certificate or diploma below the bachelor's level	18	19	46	10	0	8	0	40	10	11
2014	Bachelor's degree	32	26	17	2	2	20	1	74	6	88
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	26	16	2	2	21	2	75	4	383
2011	Secondary or high school graduation certificate or equivalent or less	35	29	13	2	3	18	0	78	6	61
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	10	2	0	11	0	87	2	53
2011	Bachelor's degree	27	34	23	3	1	11	0	69	5	99
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	30	11	2	2	20	1	81	4	366

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	20	26	17	11	0	3	44	29	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	28	22	12	17	0	3	47	30	40
2017	Bachelor's degree	26	19	26	11	15	1	1	47	27	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	21	8	10	1	0	60	19	368

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	29	18	5	7	3	70	12	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	38	20	17	11	0	52	28	40
2017	Bachelor's degree	9	29	35	17	9	2	38	26	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	28	33	19	11	1	36	30	368

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	22	15	4	5	3	75	10	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	38	25	11	7	5	55	19	40
2017	Bachelor's degree	12	38	23	16	8	2	52	25	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	35	28	14	8	1	49	23	365

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	29	15	14	7	0	0	65	20	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	21	23	23	10	0	2	42	34	39
2017	Bachelor's degree	21	22	25	16	14	1	2	44	31	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	26	28	16	6	0	1	48	23	368

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	18	8	0	4	20	85	5	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	25	6	4	3	20	85	8	40
2017	Bachelor's degree	27	30	17	15	5	6	61	21	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	34	26	9	9	2	55	19	368

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	32	12	6	9	0	73	15	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	22	17	9	10	0	63	20	40
2017	Bachelor's degree	23	31	21	10	13	1	55	24	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	25	34	13	8	0	45	21	366

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	46	34	10	6	4	0	80	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	39	14	10	3	0	73	13	40
2017	Bachelor's degree	28	32	19	7	9	4	63	17	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	41	20	8	2	0	70	11	366

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	26	7	8	4	0	81	13	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	30	18	10	3	4	68	13	40
2017	Bachelor's degree	28	30	23	10	9	0	58	19	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	37	28	11	2	1	58	14	365

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	21	12	6	4	0	78	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	30	17	5	5	0	73	10	40
2017	Bachelor's degree	29	23	30	9	9	0	52	18	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	41	21	10	4	1	64	15	366

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	21	17	0	4	0	3	78	4	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	36	13	11	3	2	0	73	14	39
2017	Bachelor's degree	35	34	21	2	4	1	1	71	7	81
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	36	22	9	2	0	1	67	11	364

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	80	12	8	0	0	0	0	92	0	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	16	3	3	3	0	2	91	5	40
2017	Bachelor's degree	62	18	12	3	1	1	1	82	5	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	22	9	3	2	0	0	85	6	368

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	15	7	0	0	3	5	92	0	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	10	9	2	3	0	2	86	5	40
2017	Bachelor's degree	71	8	12	6	2	0	1	80	9	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	85	9	2	1	1	0	1	95	3	368

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	25	13	0	2	5	84	3	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	29	13	5	3	2	79	8	40
2017	Bachelor's degree	55	19	15	8	2	1	75	10	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	20	8	2	1	1	90	2	366

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	67	18	3	0	8	0	5	89	8	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	23	5	3	0	0	2	92	3	40
2017	Bachelor's degree	58	11	11	13	6	1	0	70	19	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	16	9	3	2	0	1	85	5	367

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	15	0	0	2	0	18	98	2	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	12	5	3	0	2	19	91	3	40
2017	Bachelor's degree	56	11	10	0	0	0	23	87	0	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	9	5	1	0	0	24	92	1	367

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	73	12	0	0	4	10	95	5	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	12	3	0	0	8	97	0	40
2017	Bachelor's degree	73	16	5	0	1	5	93	1	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	21	5	1	0	3	93	1	368

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	10	0	3	9	0	5	88	12	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	81	6	6	3	0	0	5	91	3	40
2017	Bachelor's degree	78	9	5	1	3	1	2	90	4	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	7	2	1	0	1	3	97	1	368

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	22	4	4	5	0	0	86	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	40	13	3	2	2	0	82	5	40
2017	Bachelor's degree	54	33	8	1	3	0	2	88	4	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	28	10	2	2	0	1	85	4	368

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	24	39	2	7	3	50	10	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	31	36	18	0	0	47	18	40
2017	Bachelor's degree	11	30	38	12	9	0	41	21	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	33	42	13	5	0	40	18	368

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	12	39	35	11	0	46	15	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	15	42	21	12	0	32	26	40
2017	Bachelor's degree	5	20	45	20	10	0	31	24	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	17	38	27	10	1	37	24	368

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	28	17	0	6	6	3	74	7	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	48	14	2	0	3	0	83	2	40
2017	Bachelor's degree	29	44	15	2	4	6	0	78	7	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	48	16	9	3	2	0	71	12	367

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	33	19	7	3	0	72	9	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	43	19	12	3	3	65	15	40
2017	Bachelor's degree	21	41	18	11	7	1	63	18	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	44	16	11	6	2	66	18	368

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	86	40
2017	Bachelor's degree	15	85	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	90	367
2014	Secondary or high school graduation certificate or equivalent or less	10	90	47
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	75	55
2014	Bachelor's degree	12	88	87
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	94	382

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	72	28	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	80	20	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	28	14
2014	Bachelor's degree	54	46	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	24	25

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	18	11	10	4	0	75	14	28
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	10	10	10	10	0	71	19	10
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	47	11	5	0	5	83	6	19

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	23	28	11	2	0	3	34	66	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	26	18	12	15	3	2	26	74	40
2017	Bachelor's degree	29	19	23	14	12	2	1	30	70	82
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	22	21	14	11	6	1	27	73	367

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	28
2017	Bachelor's degree	23	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	249

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	28
2017	Bachelor's degree	38	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	249

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	11	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	28
2017	Bachelor's degree	17	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	249

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	28
2017	Bachelor's degree	41	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	249

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	28
2017	Bachelor's degree	11	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	249

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	28
2017	Bachelor's degree	40	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	249

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	63	16	9	4	7	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	43	31	7	0	11	28
2017	Bachelor's degree	12	39	22	7	10	10	51
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	51	22	10	4	6	241

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	31	9	19	4	0	4	66	25	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	37	13	7	18	0	11	58	28	28
2017	Bachelor's degree	19	30	16	10	11	2	12	57	24	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	29	17	18	13	3	7	48	34	249

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	20	13	17	36	0	4	32	55	24
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	16	10	25	37	0	8	22	67	28
2017	Bachelor's degree	2	11	20	18	39	2	9	14	64	55
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	3	9	15	18	43	2	10	14	69	249

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Department of Finance Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)