2017 Public Service Employee Survey Results for Department of Finance Canada by Question 111. In which province or territory do you work?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 47 4 6 2 0 0 88 8 526
2017 Ontario (excluding National Capital Region) 38 37 18 7 0 0 0 75 7 13
2014 National Capital Region 41 46 5 7 1 0 0 87 8 570
2014 Ontario (excluding National Capital Region) 34 58 0 8 0 0 0 92 8 12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 74 18 3 2 1 1 0 94 3 525
2017 Ontario (excluding National Capital Region) 69 15 16 0 0 0 0 84 0 13
2014 National Capital Region 70 19 4 3 1 2 1 91 5 570
2014 Ontario (excluding National Capital Region) 67 24 0 0 9 0 0 91 9 12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 63 18 5 9 4 0 1 82 13 526
2017 Ontario (excluding National Capital Region) 56 36 0 8 0 0 0 92 8 13
2014 National Capital Region 58 19 6 10 6 0 1 78 16 569
2014 Ontario (excluding National Capital Region) 51 16 8 16 9 0 0 67 25 12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 38 5 8 2 0 0 85 9 526
2017 Ontario (excluding National Capital Region) 53 32 7 7 0 0 0 85 7 13
2014 National Capital Region 42 35 9 10 4 0 0 77 15 569
2014 Ontario (excluding National Capital Region) 43 49 0 0 8 0 0 92 8 12

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 41 11 9 3 0 0 77 12 524
2017 Ontario (excluding National Capital Region) 38 25 21 16 0 0 0 64 16 13
2014 National Capital Region 26 39 17 13 2 0 1 66 16 569
2014 Ontario (excluding National Capital Region) 33 33 17 0 17 0 0 66 17 12

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 36 6 5 3 0 0 87 8 525
2017 Ontario (excluding National Capital Region) 32 38 14 8 8 0 0 70 16 13
2014 National Capital Region 51 34 8 5 2 0 0 85 7 571
2014 Ontario (excluding National Capital Region) 51 41 0 9 0 0 0 91 9 12

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 37 4 3 2 0 0 90 6 524
2017 Ontario (excluding National Capital Region) 56 28 8 0 8 0 0 84 8 13
2014 National Capital Region 52 35 7 4 1 0 0 88 5 570
2014 Ontario (excluding National Capital Region) 67 16 0 17 0 0 0 83 17 12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 32 6 4 2 0 0 88 6 522
2017 Ontario (excluding National Capital Region) 47 37 7 8 0 0 0 84 8 13
2014 National Capital Region 52 32 10 4 1 0 0 85 5 571
2014 Ontario (excluding National Capital Region) 68 8 8 16 0 0 0 76 16 12

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 35 9 8 6 0 0 76 14 521
2017 Ontario (excluding National Capital Region) 37 19 29 7 0 0 8 60 8 13
2014 National Capital Region 37 33 12 10 6 0 1 71 16 571
2014 Ontario (excluding National Capital Region) 50 33 9 0 8 0 0 83 8 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 25 9 12 16 2 13 57 32 525
2017 Ontario (excluding National Capital Region) 16 34 21 8 0 7 14 63 10 13
2014 National Capital Region 19 18 9 14 26 3 12 43 46 571
2014 Ontario (excluding National Capital Region) 18 33 8 9 32 0 0 51 41 12

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 46 6 5 2 0 0 87 7 525
2017 Ontario (excluding National Capital Region) 32 39 14 0 15 0 0 71 15 13
2014 National Capital Region 38 44 8 8 2 0 0 82 9 571
2014 Ontario (excluding National Capital Region) 50 25 8 9 8 0 0 75 17 12

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 39 12 11 4 0 0 72 15 524
2017 Ontario (excluding National Capital Region) 30 34 21 16 0 0 0 64 16 13
2014 National Capital Region 28 40 15 12 5 0 0 68 17 571
2014 Ontario (excluding National Capital Region) 34 33 17 8 8 0 0 67 16 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 45 9 9 2 0 0 79 12 525
2017 Ontario (excluding National Capital Region) 49 36 16 0 0 0 0 84 0 13

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 47 39 7 4 2 0 0 87 6 525
2017 Ontario (excluding National Capital Region) 57 21 15 7 0 0 0 78 7 13
2014 National Capital Region 48 39 8 3 1 0 1 88 4 571
2014 Ontario (excluding National Capital Region) 58 33 9 0 0 0 0 91 0 12

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 41 10 7 6 0 0 77 14 522
2017 Ontario (excluding National Capital Region) 40 22 22 16 0 0 0 63 16 13

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 36 6 3 1 0 0 90 4 523
2017 Ontario (excluding National Capital Region) 33 35 15 16 0 0 0 68 16 13
2014 National Capital Region 59 30 9 2 0 0 0 89 3 569
2014 Ontario (excluding National Capital Region) 59 33 8 0 0 0 0 92 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 39 9 7 3 0 0 80 11 524
2017 Ontario (excluding National Capital Region) 33 26 25 16 0 0 0 60 16 13
2014 National Capital Region 33 46 9 9 2 1 0 79 12 571
2014 Ontario (excluding National Capital Region) 50 24 0 18 8 0 0 74 26 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 37 12 8 4 0 0 76 12 525
2017 Ontario (excluding National Capital Region) 33 28 8 22 0 0 8 67 24 13
2014 National Capital Region 35 39 14 9 3 0 0 75 11 571
2014 Ontario (excluding National Capital Region) 41 17 17 8 8 0 9 64 18 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 42 8 8 2 0 1 82 10 525
2017 Ontario (excluding National Capital Region) 25 36 39 0 0 0 0 61 0 13
2014 National Capital Region 38 39 11 7 2 1 1 79 9 570
2014 Ontario (excluding National Capital Region) 58 25 17 0 0 0 0 83 0 12

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 41 7 4 2 0 0 87 6 524
2017 Ontario (excluding National Capital Region) 42 29 14 15 0 0 0 71 15 13
2014 National Capital Region 44 39 10 4 2 0 0 84 7 569
2014 Ontario (excluding National Capital Region) 67 24 0 9 0 0 0 91 9 12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 40 20 9 5 0 0 65 14 526
2017 Ontario (excluding National Capital Region) 36 48 8 8 0 0 0 84 8 12
2014 National Capital Region 27 37 20 8 7 0 0 64 16 571
2014 Ontario (excluding National Capital Region) 26 41 25 9 0 0 0 66 9 12

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 6 23 42 19 9 0 2 28 29 524
2017 Ontario (excluding National Capital Region) 0 15 34 10 32 0 8 46 16 13
2014 National Capital Region 5 19 46 21 8 1 1 29 24 570
2014 Ontario (excluding National Capital Region) 0 9 41 41 9 0 0 50 9 12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 4 10 21 34 27 1 2 63 15 523
2017 Ontario (excluding National Capital Region) 0 0 42 17 34 0 8 55 0 12
2014 National Capital Region 2 11 21 41 22 2 2 65 13 568
2014 Ontario (excluding National Capital Region) 0 18 17 32 16 9 8 59 21 12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 17 36 23 14 1 1 37 26 522
2017 Ontario (excluding National Capital Region) 8 24 33 8 26 0 0 34 32 12
2014 National Capital Region 11 23 34 21 8 2 2 30 35 570
2014 Ontario (excluding National Capital Region) 17 8 43 32 0 0 0 32 25 12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 18 36 27 11 0 1 38 26 524
2017 Ontario (excluding National Capital Region) 0 8 46 19 27 0 0 46 8 12
2014 National Capital Region 5 21 40 22 10 1 1 33 27 571
2014 Ontario (excluding National Capital Region) 0 17 41 24 8 0 9 36 19 12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 20 30 24 14 1 2 39 30 524
2017 Ontario (excluding National Capital Region) 0 25 6 27 35 0 8 67 27 12
2014 National Capital Region 9 19 34 23 12 1 3 36 29 570
2014 Ontario (excluding National Capital Region) 17 25 24 25 8 0 0 33 43 12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 16 27 27 18 2 3 47 25 523
2017 Ontario (excluding National Capital Region) 8 0 33 19 27 6 8 53 9 12
2014 National Capital Region 4 11 28 35 17 3 3 55 16 569
2014 Ontario (excluding National Capital Region) 18 0 25 41 16 0 0 57 18 12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 7 16 31 31 12 1 3 44 24 524
2017 Ontario (excluding National Capital Region) 8 18 41 0 25 0 8 27 28 12
2014 National Capital Region 6 18 34 26 10 4 3 38 25 568
2014 Ontario (excluding National Capital Region) 17 0 58 17 8 0 0 25 17 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 65 22 4 6 1 1 1 89 7 525
2017 Ontario (excluding National Capital Region) 61 15 16 8 0 0 0 76 8 13
2014 National Capital Region 66 20 5 6 3 0 1 86 9 571
2014 Ontario (excluding National Capital Region) 50 32 0 0 9 0 9 91 9 12

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 30 12 8 4 6 8 72 14 526
2017 Ontario (excluding National Capital Region) 32 24 15 16 0 5 8 65 18 13
2014 National Capital Region 36 29 12 6 3 6 8 76 10 571
2014 Ontario (excluding National Capital Region) 33 33 17 0 8 0 9 73 9 12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 28 9 7 4 1 0 80 11 526
2017 Ontario (excluding National Capital Region) 49 37 7 0 7 0 0 86 7 13
2014 National Capital Region 51 31 7 8 3 0 0 82 12 571
2014 Ontario (excluding National Capital Region) 50 16 26 0 8 0 0 66 8 12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 30 8 6 2 0 0 83 8 526
2017 Ontario (excluding National Capital Region) 38 39 8 7 7 0 0 77 15 13
2014 National Capital Region 50 37 5 5 1 1 1 89 6 571
2014 Ontario (excluding National Capital Region) 50 16 9 17 8 0 0 66 25 12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 29 10 8 3 11 1 75 13 526
2017 Ontario (excluding National Capital Region) 23 29 16 7 7 16 0 63 17 13
2014 National Capital Region 42 26 9 8 2 11 2 79 11 571
2014 Ontario (excluding National Capital Region) 50 16 0 26 8 0 0 66 34 12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 25 15 11 7 23 7 54 25 526
2017 Ontario (excluding National Capital Region) 15 31 8 15 7 8 15 60 30 13
2014 National Capital Region 14 26 16 13 5 21 6 55 24 571
2014 Ontario (excluding National Capital Region) 34 16 0 26 8 16 0 60 40 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 62 28 3 5 2 0 0 90 7 525
2017 Ontario (excluding National Capital Region) 55 23 8 14 0 0 0 78 14 13
2014 National Capital Region 64 29 4 2 0 0 0 93 3 570
2014 Ontario (excluding National Capital Region) 67 33 0 0 0 0 0 100 0 12
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 39 7 9 3 1 1 80 12 525
2017 Ontario (excluding National Capital Region) 48 37 0 16 0 0 0 84 16 13
2014 National Capital Region 37 39 12 7 3 1 1 77 10 571
2014 Ontario (excluding National Capital Region) 50 17 16 0 17 0 0 67 17 12

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 26 7 5 3 2 1 85 8 525
2017 Ontario (excluding National Capital Region) 64 29 0 7 0 0 0 93 7 13
2014 National Capital Region 48 30 11 5 2 3 1 81 8 571
2014 Ontario (excluding National Capital Region) 58 17 8 9 8 0 0 75 17 12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 51 35 6 5 3 0 0 86 8 526
2017 Ontario (excluding National Capital Region) 56 20 16 7 0 0 0 76 7 13
2014 National Capital Region 45 36 10 7 2 1 0 81 9 571
2014 Ontario (excluding National Capital Region) 58 17 8 17 0 0 0 75 17 12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 80 12 3 3 1 0 0 93 4 526
2017 Ontario (excluding National Capital Region) 76 24 0 0 0 0 0 100 0 13
2014 National Capital Region 76 14 4 3 2 0 1 91 5 571
2014 Ontario (excluding National Capital Region) 83 8 9 0 0 0 0 91 0 12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 25 9 7 6 6 5 75 15 524
2017 Ontario (excluding National Capital Region) 49 23 13 0 0 15 0 85 0 13
2014 National Capital Region 34 25 14 9 5 7 7 68 16 571
2014 Ontario (excluding National Capital Region) 74 17 9 0 0 0 0 91 0 12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 29 7 5 3 1 1 86 8 525
2017 Ontario (excluding National Capital Region) 63 25 5 7 0 0 0 87 7 13

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 27 7 4 3 1 0 86 7 525
2017 Ontario (excluding National Capital Region) 55 33 5 0 7 0 0 87 7 13

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 31 7 6 2 0 0 86 8 523
2017 Ontario (excluding National Capital Region) 55 33 5 0 7 0 0 87 7 13
2014 National Capital Region 50 33 9 6 2 1 0 83 8 569
2014 Ontario (excluding National Capital Region) 50 41 0 0 9 0 0 91 9 12
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 38 14 8 2 4 9 73 11 131
2014 National Capital Region 31 35 15 7 1 1 9 74 9 145

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 35 8 3 2 5 0 86 5 526
2017 Ontario (excluding National Capital Region) 38 45 16 0 0 0 0 84 0 13
2014 National Capital Region 47 32 10 3 2 6 0 84 5 571
2014 Ontario (excluding National Capital Region) 41 17 17 8 0 8 9 70 10 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 36 9 5 2 1 0 84 7 526
2017 Ontario (excluding National Capital Region) 31 51 19 0 0 0 0 81 0 13
2014 National Capital Region 48 36 9 4 2 1 0 84 6 570
2014 Ontario (excluding National Capital Region) 49 9 17 16 0 0 9 64 18 12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 41 12 6 3 3 0 78 10 525
2017 Ontario (excluding National Capital Region) 31 54 15 0 0 0 0 85 0 13
2014 National Capital Region 33 39 15 6 2 4 0 75 9 571
2014 Ontario (excluding National Capital Region) 27 36 18 0 9 0 10 70 10 11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 35 15 12 5 5 0 67 17 525
2017 Ontario (excluding National Capital Region) 23 44 34 0 0 0 0 66 0 13
2014 National Capital Region 24 33 18 13 8 4 0 60 22 571
2014 Ontario (excluding National Capital Region) 33 25 17 0 8 17 0 70 10 12

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 40 15 14 4 2 0 66 18 525
2017 Ontario (excluding National Capital Region) 23 51 19 8 0 0 0 73 8 13
2014 National Capital Region 22 40 17 14 3 2 0 64 18 570
2014 Ontario (excluding National Capital Region) 33 25 16 17 0 9 0 64 19 12
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 45 13 9 1 1 0 78 10 524
2017 Ontario (excluding National Capital Region) 8 61 22 0 0 8 0 76 0 13
2014 National Capital Region 30 44 15 7 2 2 0 76 9 570
2014 Ontario (excluding National Capital Region) 50 34 8 8 0 0 0 84 8 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 35 5 1 0 2 0 93 1 524
2017 Ontario (excluding National Capital Region) 56 22 8 0 0 14 0 91 0 13
2014 National Capital Region 55 34 6 2 0 3 0 92 2 570
2014 Ontario (excluding National Capital Region) 41 33 0 8 9 9 0 81 19 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 36 9 5 3 1 0 83 8 523
2017 Ontario (excluding National Capital Region) 50 29 14 7 0 0 0 79 7 13
2014 National Capital Region 49 32 7 6 2 3 1 85 8 571
2014 Ontario (excluding National Capital Region) 32 26 17 16 9 0 0 58 25 12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 36 16 10 4 5 1 69 15 523
2017 Ontario (excluding National Capital Region) 33 31 12 15 0 8 0 70 17 13
2014 National Capital Region 28 36 19 8 3 5 1 68 11 571
2014 Ontario (excluding National Capital Region) 24 33 17 0 17 9 0 63 19 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 20 15 13 14 16 5 46 34 524
2017 Ontario (excluding National Capital Region) 16 26 8 7 7 36 0 65 23 13
2014 National Capital Region 15 20 15 14 14 18 4 45 36 571
2014 Ontario (excluding National Capital Region) 16 26 25 0 25 8 0 46 27 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 29 7 8 2 1 1 82 11 523
2017 Ontario (excluding National Capital Region) 62 38 0 0 0 0 0 100 0 13
2014 National Capital Region 51 25 10 7 3 1 2 78 11 571
2014 Ontario (excluding National Capital Region) 57 25 9 0 0 0 9 91 0 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 70 23 3 1 1 1 1 95 2 521
2017 Ontario (excluding National Capital Region) 69 31 0 0 0 0 0 100 0 13
2014 National Capital Region 59 25 6 2 1 5 2 91 3 571
2014 Ontario (excluding National Capital Region) 74 0 17 0 0 9 0 82 0 12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 35 12 10 5 3 0 73 15 521
2017 Ontario (excluding National Capital Region) 23 40 8 21 0 8 0 68 23 13
2014 National Capital Region 28 36 13 14 6 3 1 66 20 571
2014 Ontario (excluding National Capital Region) 34 24 17 17 8 0 0 58 25 12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 32 31 10 12 11 2 2 65 24 523
2017 Ontario (excluding National Capital Region) 32 15 8 37 7 0 0 47 44 13
2014 National Capital Region 28 28 13 14 14 2 2 58 29 570
2014 Ontario (excluding National Capital Region) 17 17 24 8 16 9 9 41 30 12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 42 16 8 3 3 0 71 12 522
2017 Ontario (excluding National Capital Region) 22 34 21 7 0 16 0 67 8 13

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 37 13 5 3 4 0 78 8 521
2017 Ontario (excluding National Capital Region) 31 61 7 0 0 0 0 93 0 13
2014 National Capital Region 42 32 12 5 2 8 0 81 7 571
2014 Ontario (excluding National Capital Region) 50 26 16 8 0 0 0 76 8 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 35 42 10 7 3 2 0 80 10 524
2017 Ontario (excluding National Capital Region) 38 46 16 0 0 0 0 84 0 13
2014 National Capital Region 41 36 12 6 2 3 0 80 8 571
2014 Ontario (excluding National Capital Region) 58 26 8 8 0 0 0 84 8 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 34 5 4 1 0 0 90 5 523
2017 Ontario (excluding National Capital Region) 38 38 24 0 0 0 0 76 0 13
2014 National Capital Region 55 33 7 3 1 0 0 89 4 571
2014 Ontario (excluding National Capital Region) 58 34 8 0 0 0 0 92 0 12

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 29 11 4 2 0 0 82 6 523
2017 Ontario (excluding National Capital Region) 47 32 22 0 0 0 0 78 0 13
2014 National Capital Region 48 31 12 6 2 0 0 80 8 571
2014 Ontario (excluding National Capital Region) 34 50 8 8 0 0 0 84 8 12

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 35 8 4 2 0 0 85 7 524
2017 Ontario (excluding National Capital Region) 30 48 14 8 0 0 0 78 8 13
2014 National Capital Region 47 35 11 5 2 0 0 82 7 571
2014 Ontario (excluding National Capital Region) 42 42 8 8 0 0 0 84 8 12

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 45 26 14 8 4 2 1 73 13 522
2017 Ontario (excluding National Capital Region) 33 37 5 16 8 0 0 70 25 13
2014 National Capital Region 41 27 16 8 5 3 0 70 14 571
2014 Ontario (excluding National Capital Region) 50 25 0 8 8 9 0 82 18 12
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 National Capital Region 32 34 35 525
2017 Ontario (excluding National Capital Region) 24 49 28 13
2014 National Capital Region 35 35 30 570
2014 Ontario (excluding National Capital Region) 41 17 42 12

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 National Capital Region 11 31 48 6 1 3 164
2014 National Capital Region 7 30 49 10 9999 4 199
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 13 87 525
2014 National Capital Region 13 87 568

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 41 67
2014 National Capital Region 37 71

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 66 67
2014 National Capital Region 72 71

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 8 67

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 67
2014 National Capital Region 0 71

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 10 67

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 42 67
2014 National Capital Region 37 71

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 42 67
2014 National Capital Region 43 71

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 46 67
2014 National Capital Region 41 71

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 48 67
2014 National Capital Region 44 71

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 32 67
2014 National Capital Region 29 71

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 57 67
2014 National Capital Region 44 71

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 26 67
2014 National Capital Region 28 71

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 46 67
2014 National Capital Region 38 71

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 31 67
2014 National Capital Region 30 71

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 14 67

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 57 67
2014 National Capital Region 30 72

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 23 67
2014 National Capital Region 25 72

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 12 67
2014 National Capital Region 17 72

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 9 67

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 13 67
2014 National Capital Region 10 72

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 31 67
2014 National Capital Region 35 72

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 7 66
2014 National Capital Region 17 69

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 25 66
2014 National Capital Region 14 69

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 9 66
2014 National Capital Region 8 69

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 16 66
2014 National Capital Region 11 69

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 66
2014 National Capital Region 16 69

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 20 66
2014 National Capital Region 17 69

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 11 66
2014 National Capital Region 7 69

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 15 66
2014 National Capital Region 10 69

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 31 66
2014 National Capital Region 23 69

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 9 66

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 47 66
2014 National Capital Region 42 69

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 51 66
2014 National Capital Region 47 69

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 66

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 8 66
2014 National Capital Region 8 69

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 83 17 67

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 14 16 15 5 4 36 10 56 17 526
2017 Ontario (excluding National Capital Region) 22 10 29 7 8 23 0 42 20 13
2014 National Capital Region 17 11 15 4 2 41 10 57 13 571
2014 Ontario (excluding National Capital Region) 0 9 17 8 0 41 25 26 24 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 33 13 6 3 15 3 74 10 525
2017 Ontario (excluding National Capital Region) 30 10 36 0 8 15 0 48 10 13
2014 National Capital Region 30 28 18 4 2 17 2 70 8 571
2014 Ontario (excluding National Capital Region) 33 41 17 0 0 9 0 81 0 12
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 41 11 8 4 2 17 73 14 526
2017 Ontario (excluding National Capital Region) 19 47 13 7 0 0 15 77 8 13
2014 National Capital Region 18 36 14 10 3 2 17 67 16 571
2014 Ontario (excluding National Capital Region) 17 49 16 0 0 0 17 80 0 12

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 8 12 17 5 3 40 16 45 16 524
2017 Ontario (excluding National Capital Region) 16 24 23 8 0 14 15 57 12 13
2014 National Capital Region 7 9 17 6 5 36 19 36 25 571
2014 Ontario (excluding National Capital Region) 8 0 17 8 0 32 34 24 24 12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 27 11 4 2 13 16 76 9 523
2017 Ontario (excluding National Capital Region) 41 29 0 7 0 8 15 91 9 13
2014 National Capital Region 20 23 13 5 2 19 17 67 12 570
2014 Ontario (excluding National Capital Region) 57 0 9 0 0 25 9 87 0 12

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 25 13 7 3 14 16 69 13 526
2017 Ontario (excluding National Capital Region) 34 22 14 7 0 8 15 73 9 13
2014 National Capital Region 18 19 15 6 6 20 16 57 19 571
2014 Ontario (excluding National Capital Region) 49 0 9 0 8 16 17 74 12 12
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 5 95 524
2017 Ontario (excluding National Capital Region) 0 100 13
2014 National Capital Region 4 96 570

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 33 27
2014 National Capital Region 30 20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 73 27
2014 National Capital Region 90 20

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 27
2014 National Capital Region 0 20

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 22 26

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 38 26

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 37 26

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 26

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 33 26
2014 National Capital Region 46 20

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 26

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 26
2014 National Capital Region 0 20

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 32 27

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 27

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 27
2014 National Capital Region 0 20

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 59 27
2014 National Capital Region 49 20

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 27
2014 National Capital Region 0 20

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 17 27

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 27
2014 National Capital Region 0 20

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 17 27

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 32 27
2014 National Capital Region 60 20

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 27
2014 National Capital Region 0 20

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 57 27
2014 National Capital Region 50 20

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 27

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 88 12 27

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 14 14 14 3 1 43 10 61 9 524
2017 Ontario (excluding National Capital Region) 15 16 32 0 0 31 7 49 0 13
2014 National Capital Region 15 10 16 2 1 47 8 57 8 571
2014 Ontario (excluding National Capital Region) 9 9 9 0 8 49 16 51 24 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 33 12 4 2 18 3 77 7 525
2017 Ontario (excluding National Capital Region) 23 26 29 0 0 15 7 63 0 13
2014 National Capital Region 32 25 18 2 2 20 2 73 5 571
2014 Ontario (excluding National Capital Region) 33 17 25 0 8 17 0 60 10 12
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 26 22 10 12 1 1 55 22 525
2017 Ontario (excluding National Capital Region) 22 18 21 16 7 8 8 48 27 13

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 11 29 31 18 11 0 1 40 29 525
2017 Ontario (excluding National Capital Region) 32 33 27 0 0 0 8 71 0 13

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 35 26 14 8 0 1 51 22 522
2017 Ontario (excluding National Capital Region) 34 23 20 7 0 8 8 68 9 13

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 25 26 17 8 0 1 47 26 525
2017 Ontario (excluding National Capital Region) 33 31 14 15 0 0 8 69 16 13

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 32 21 9 8 0 5 60 18 526
2017 Ontario (excluding National Capital Region) 41 16 15 0 0 0 29 80 0 13

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 24 25 29 12 9 0 0 49 22 524
2017 Ontario (excluding National Capital Region) 15 63 14 0 0 0 8 85 0 13

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 38 19 8 4 0 1 70 12 524
2017 Ontario (excluding National Capital Region) 23 47 14 8 0 0 8 76 9 13

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 34 25 11 4 0 1 60 15 523
2017 Ontario (excluding National Capital Region) 32 54 5 0 0 0 8 94 0 13

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 28 36 21 9 5 0 0 64 14 524
2017 Ontario (excluding National Capital Region) 31 48 5 7 0 0 8 86 8 13

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 35 20 7 3 0 1 69 10 520
2017 Ontario (excluding National Capital Region) 31 33 27 0 0 0 8 70 0 13

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 65 20 9 3 2 0 0 86 5 526
2017 Ontario (excluding National Capital Region) 59 26 0 7 0 0 8 92 8 13

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 80 10 4 2 2 0 2 92 3 526
2017 Ontario (excluding National Capital Region) 71 5 8 7 0 0 8 83 8 13

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 64 22 9 3 1 0 1 87 4 525
2017 Ontario (excluding National Capital Region) 49 5 38 0 0 0 8 59 0 13

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 66 16 9 5 3 0 1 83 8 524
2017 Ontario (excluding National Capital Region) 63 22 0 0 7 0 8 92 8 13

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 59 10 5 1 0 0 24 92 2 525
2017 Ontario (excluding National Capital Region) 63 5 16 0 0 0 16 81 0 13

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 71 18 5 1 1 0 5 93 2 526
2017 Ontario (excluding National Capital Region) 56 28 0 0 0 0 16 100 0 13

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 83 8 3 1 1 1 3 95 2 526
2017 Ontario (excluding National Capital Region) 68 16 7 0 0 0 8 92 0 13

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 29 10 3 2 0 1 85 5 526
2017 Ontario (excluding National Capital Region) 56 22 5 8 0 0 8 85 9 13

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 10 31 41 13 5 0 0 41 18 526
2017 Ontario (excluding National Capital Region) 15 33 43 0 0 0 8 53 0 13

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 7 18 39 26 10 0 0 36 25 526
2017 Ontario (excluding National Capital Region) 0 0 51 33 7 0 8 44 0 13

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 45 16 7 3 3 0 73 10 525
2017 Ontario (excluding National Capital Region) 23 37 16 0 8 7 8 71 10 13

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 43 16 11 6 2 0 66 17 526
2017 Ontario (excluding National Capital Region) 30 31 23 0 0 8 8 73 0 13
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 11 89 525
2014 National Capital Region 10 90 569

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 76 24 57
2014 National Capital Region 70 30 55

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 55 18 7 16 4 0 0 73 21 44
2014 National Capital Region 55 27 8 5 3 2 0 84 8 39
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 27 22 21 13 11 5 1 29 71 525
2017 Ontario (excluding National Capital Region) 22 34 13 16 7 0 8 24 76 13

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 351

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 43 351

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 15 351

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 30 351

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 11 351

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 42 351

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 National Capital Region 7 49 22 10 5 7 341

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 29 16 16 12 2 8 50 32 352

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 3 9 16 19 42 2 9 14 68 352
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