2017 Public Service Employee Survey Results for Department of Finance Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 54 26 3 10 7 0 0 80 17 51
2014 Language of service - English only 39 54 0 7 0 0 0 93 7 12
2014 Language of service - Both English and French 44 43 3 10 0 0 0 86 10 58
2011 Language of service - Both English and French 43 47 2 5 2 0 0 91 7 51
2008 Language of service - English only 63 19 0 11 7 0 0 82 18 16
2008 Language of service - Both English and French 50 42 2 4 1 0 0 92 5 118

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 83 11 2 3 2 0 0 93 4 50
2014 Language of service - English only 93 7 0 0 0 0 0 100 0 12
2014 Language of service - Both English and French 68 24 2 0 2 2 2 96 2 57
2011 Language of service - Both English and French 78 15 4 2 0 2 0 94 2 51
2008 Language of service - English only 63 31 0 6 0 0 0 94 6 16
2008 Language of service - Both English and French 70 21 5 2 1 0 2 92 3 118

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 61 17 5 8 6 0 2 80 15 51
2014 Language of service - English only 85 15 0 0 0 0 0 100 0 12
2014 Language of service - Both English and French 54 26 6 10 3 0 0 80 14 57
2011 Language of service - Both English and French 63 26 4 7 0 0 0 89 7 51
2008 Language of service - English only 68 19 0 0 13 0 0 87 13 16
2008 Language of service - Both English and French 55 22 8 9 5 0 1 77 15 118

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 55 31 5 3 6 0 0 86 8 51
2014 Language of service - English only 16 31 30 22 0 0 0 48 22 12
2014 Language of service - Both English and French 32 35 7 17 9 0 0 67 26 57
2011 Language of service - Both English and French 45 28 11 9 7 0 0 72 16 51

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 44 35 9 8 4 0 0 78 12 51
2014 Language of service - English only 24 39 15 15 7 0 0 63 22 12
2014 Language of service - Both English and French 34 36 17 9 0 2 2 73 9 57
2011 Language of service - Both English and French 34 44 13 6 4 0 0 78 10 51
2008 Language of service - English only 31 19 13 19 18 0 0 50 37 16
2008 Language of service - Both English and French 33 38 18 5 5 0 2 72 10 119

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 23 4 12 4 0 0 79 17 50
2014 Language of service - English only 38 47 0 15 0 0 0 85 15 12
2014 Language of service - Both English and French 54 31 5 5 5 0 0 85 10 58
2011 Language of service - Both English and French 59 34 4 2 2 0 0 93 4 51
2008 Language of service - English only 44 19 13 19 0 5 0 67 20 16
2008 Language of service - Both English and French 44 34 9 8 5 0 0 78 13 119

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 64 24 4 6 3 0 0 87 8 50
2014 Language of service - English only 31 38 15 16 0 0 0 69 16 12
2014 Language of service - Both English and French 59 34 2 2 3 0 0 94 5 58
2011 Language of service - Both English and French 65 24 5 4 2 0 0 89 5 51
2008 Language of service - English only 44 31 0 19 6 0 0 75 25 16
2008 Language of service - Both English and French 49 33 11 3 4 0 0 81 8 119

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 29 5 2 9 0 0 85 10 49
2014 Language of service - English only 47 23 7 23 0 0 0 69 23 12
2014 Language of service - Both English and French 55 34 9 2 0 0 0 90 2 58

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 19 9 9 7 0 0 75 16 48
2014 Language of service - English only 31 61 0 0 8 0 0 92 8 12
2014 Language of service - Both English and French 42 30 7 10 9 0 2 73 19 58
2011 Language of service - Both English and French 50 30 6 9 2 0 2 82 12 51

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 43 18 8 4 15 2 9 68 22 50
2014 Language of service - English only 16 9 23 15 30 7 0 26 48 12
2014 Language of service - Both English and French 33 21 7 8 17 2 12 63 29 58
2011 Language of service - Both English and French 31 17 10 10 19 2 10 55 34 51
2008 Language of service - English only 38 18 0 19 26 0 0 56 44 16
2008 Language of service - Both English and French 36 21 12 11 8 1 11 65 21 119

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 50 30 5 10 4 0 0 80 14 51
2014 Language of service - English only 15 55 7 7 15 0 0 70 23 12
2014 Language of service - Both English and French 40 49 3 5 3 0 0 89 8 58
2011 Language of service - Both English and French 53 36 6 4 2 0 0 89 5 51
2008 Language of service - English only 44 31 12 6 7 0 0 76 13 16
2008 Language of service - Both English and French 44 34 12 5 5 0 0 78 10 118

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 43 30 10 12 6 0 0 73 17 51
2014 Language of service - English only 31 38 7 9 15 0 0 69 24 12
2014 Language of service - Both English and French 32 28 16 15 7 0 2 61 23 58
2011 Language of service - Both English and French 39 37 9 7 5 2 0 77 13 51

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 45 35 9 10 0 0 0 81 10 51

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 57 33 5 5 0 0 0 90 5 51
2014 Language of service - English only 45 55 0 0 0 0 0 100 0 12
2014 Language of service - Both English and French 54 32 9 3 0 0 2 88 3 58
2011 Language of service - Both English and French 57 34 6 2 0 2 0 92 2 51
2008 Language of service - English only 63 24 6 0 7 0 0 87 7 16
2008 Language of service - Both English and French 55 30 8 4 3 0 0 85 7 119

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 47 26 2 19 6 0 0 73 25 51

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 61 28 6 4 2 0 0 89 6 50
2014 Language of service - English only 62 22 9 7 0 0 0 84 7 12
2014 Language of service - Both English and French 61 32 2 5 0 0 0 93 5 58
2011 Language of service - Both English and French 66 29 6 0 0 0 0 94 0 51

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 50 32 10 6 0 0 2 84 7 51
2014 Language of service - English only 31 45 0 9 15 0 0 76 24 12
2014 Language of service - Both English and French 32 43 5 19 2 0 0 74 20 58
2011 Language of service - Both English and French 49 37 4 7 2 0 0 87 9 51

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 38 6 12 4 0 2 78 16 51
2014 Language of service - English only 23 47 15 0 15 0 0 70 15 12
2014 Language of service - Both English and French 31 31 16 14 5 0 4 64 20 58

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 33 7 14 4 0 0 75 18 51
2014 Language of service - English only 31 54 0 7 8 0 0 85 15 12
2014 Language of service - Both English and French 38 45 2 14 2 0 0 83 15 58
2011 Language of service - Both English and French 55 36 6 4 0 0 0 91 4 51

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 40 10 9 0 0 0 82 9 50
2014 Language of service - English only 23 55 0 23 0 0 0 77 23 12
2014 Language of service - Both English and French 45 41 7 2 5 0 0 87 7 58
2011 Language of service - Both English and French 55 38 4 4 0 0 0 92 4 51
2008 Language of service - English only 44 32 11 6 6 0 0 76 13 16
2008 Language of service - Both English and French 46 36 9 9 2 0 0 81 10 119

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 19 35 25 13 7 0 0 54 21 51
2014 Language of service - English only 9 61 7 23 0 0 0 69 23 12
2014 Language of service - Both English and French 28 41 14 5 10 0 2 71 15 58
2011 Language of service - Both English and French 35 34 17 8 4 0 2 70 12 51
2008 Language of service - English only 38 32 11 13 6 0 0 69 19 16
2008 Language of service - Both English and French 25 30 16 18 10 0 0 56 28 119

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 19 38 17 8 0 2 26 36 51
2014 Language of service - English only 0 15 39 15 31 0 0 47 15 12
2014 Language of service - Both English and French 7 24 40 17 9 2 2 27 32 58
2011 Language of service - Both English and French 6 29 33 22 8 0 2 31 35 50
2008 Language of service - English only 18 19 13 25 12 0 13 43 42 16
2008 Language of service - Both English and French 17 29 24 25 4 1 0 29 47 119

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 13 14 25 22 22 0 4 47 27 51
2014 Language of service - English only 0 15 15 31 23 0 15 64 17 12
2014 Language of service - Both English and French 5 17 25 22 22 3 5 49 24 58
2011 Language of service - Both English and French 4 11 26 27 24 2 6 56 16 50
2008 Language of service - English only 5 14 34 7 13 0 27 27 26 15
2008 Language of service - Both English and French 12 21 21 22 15 7 3 41 36 119

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 8 18 40 25 7 0 2 33 27 50
2014 Language of service - English only 16 15 54 0 7 7 0 8 34 12
2014 Language of service - Both English and French 19 34 21 10 11 3 2 22 56 58
2011 Language of service - Both English and French 23 24 31 10 10 0 2 20 48 50
2008 Language of service - English only 7 32 27 7 7 0 21 17 49 15
2008 Language of service - Both English and French 18 25 24 18 12 2 2 30 44 119

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 21 16 26 26 8 0 2 35 38 51
2014 Language of service - English only 0 8 46 16 30 0 0 46 8 12
2014 Language of service - Both English and French 8 19 37 16 11 3 6 29 30 58
2011 Language of service - Both English and French 6 24 42 11 16 0 2 27 30 48
2008 Language of service - English only 5 19 12 26 19 0 19 55 30 16
2008 Language of service - Both English and French 10 28 28 23 8 3 1 32 39 119

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 19 15 37 11 14 0 5 26 36 51
2014 Language of service - English only 8 15 23 15 23 0 15 45 27 12
2014 Language of service - Both English and French 12 22 32 21 11 2 0 32 35 58
2011 Language of service - Both English and French 9 30 20 22 14 2 4 38 41 50
2008 Language of service - English only 18 7 19 19 25 0 13 50 28 16
2008 Language of service - Both English and French 17 26 18 19 12 4 3 34 46 116

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 12 20 20 24 19 2 4 45 34 50
2014 Language of service - English only 0 16 15 39 23 7 0 66 17 12
2014 Language of service - Both English and French 9 14 26 28 20 2 2 49 24 58
2011 Language of service - Both English and French 11 18 18 27 22 0 4 51 31 50
2008 Language of service - English only 18 19 6 19 19 0 19 46 46 16
2008 Language of service - Both English and French 26 22 20 15 8 7 3 25 53 118

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 10 15 31 25 16 0 2 42 26 51
2014 Language of service - English only 15 0 47 7 23 7 0 33 16 12
2014 Language of service - Both English and French 12 29 20 21 9 5 4 33 45 58
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 67 21 6 4 0 0 2 90 4 51
2014 Language of service - English only 85 15 0 0 0 0 0 100 0 12
2014 Language of service - Both English and French 67 22 3 3 2 0 2 91 5 58
2011 Language of service - Both English and French 68 21 5 4 0 0 2 91 4 51
2008 Language of service - English only 50 18 0 20 6 0 7 72 28 16
2008 Language of service - Both English and French 59 20 5 12 2 0 2 81 14 119

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 28 35 6 15 8 4 4 68 25 51
2014 Language of service - English only 31 23 7 24 7 0 7 58 34 12
2014 Language of service - Both English and French 33 33 10 14 3 3 3 71 19 58

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 52 21 11 9 6 0 0 73 15 51
2014 Language of service - English only 39 22 7 16 15 0 0 61 31 12
2014 Language of service - Both English and French 43 29 7 16 5 0 0 72 21 58

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 37 42 8 8 5 0 0 80 12 51
2014 Language of service - English only 47 31 7 7 7 0 0 78 15 12
2014 Language of service - Both English and French 29 36 9 24 0 2 0 66 25 58
2011 Language of service - Both English and French 47 30 11 6 4 2 0 79 10 51
2008 Language of service - English only 31 38 0 7 24 0 0 69 31 16
2008 Language of service - Both English and French 34 37 14 8 5 1 1 73 13 119

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 29 30 12 12 6 11 0 67 20 51
2014 Language of service - English only 45 17 23 7 7 0 0 63 15 12
2014 Language of service - Both English and French 32 27 10 16 3 9 2 67 21 58
2011 Language of service - Both English and French 49 26 11 5 4 4 0 79 9 51
2008 Language of service - English only 25 32 0 13 19 11 0 64 36 16
2008 Language of service - Both English and French 35 27 12 11 5 8 2 69 18 119

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 17 25 16 10 12 16 5 53 27 51
2014 Language of service - English only 15 23 7 24 16 15 0 45 47 12
2014 Language of service - Both English and French 17 12 17 28 12 12 2 33 47 58

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 42 42 2 7 6 0 0 84 14 51
2014 Language of service - English only 45 55 0 0 0 0 0 100 0 12
2014 Language of service - Both English and French 51 30 10 7 2 0 0 81 9 58
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 46 39 4 8 4 0 0 84 12 51
2014 Language of service - English only 39 23 23 7 7 0 0 63 15 12
2014 Language of service - Both English and French 38 27 17 5 7 2 4 69 13 58
2011 Language of service - Both English and French 42 38 16 4 0 0 0 80 4 51
2008 Language of service - English only 31 31 0 12 19 0 7 67 33 16
2008 Language of service - Both English and French 39 30 12 9 7 2 1 71 16 118

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 57 19 10 8 4 2 0 78 13 51
2014 Language of service - English only 38 24 7 7 15 7 0 68 24 12
2014 Language of service - Both English and French 43 29 14 5 3 2 3 76 9 58
2011 Language of service - Both English and French 56 25 11 5 2 0 0 82 7 51
2008 Language of service - English only 38 13 19 13 13 5 0 53 27 16
2008 Language of service - Both English and French 42 28 13 9 4 4 1 73 13 119

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 49 31 10 6 3 0 2 82 8 51
2014 Language of service - English only 38 15 0 47 0 0 0 53 47 12
2014 Language of service - Both English and French 47 32 7 7 3 2 2 82 11 58
2011 Language of service - Both English and French 53 26 8 11 0 0 2 81 11 51
2008 Language of service - English only 31 32 6 11 19 0 0 63 31 16
2008 Language of service - Both English and French 38 29 13 12 6 1 1 69 18 118

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 86 11 0 0 3 0 0 97 3 51
2014 Language of service - English only 93 7 0 0 0 0 0 100 0 12
2014 Language of service - Both English and French 67 24 2 0 5 0 2 93 6 58
2011 Language of service - Both English and French 87 9 2 2 0 0 0 96 2 51
2008 Language of service - English only 62 26 0 7 6 0 0 87 13 16
2008 Language of service - Both English and French 75 13 2 6 3 0 0 89 9 119

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 47 26 7 2 8 0 10 81 11 51
2014 Language of service - English only 39 23 23 0 8 0 7 66 9 12
2014 Language of service - Both English and French 46 20 9 5 7 2 11 76 14 58
2011 Language of service - Both English and French 48 22 8 14 5 0 4 72 20 51

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 56 25 5 4 8 0 2 83 12 51

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 58 21 8 7 6 0 0 79 14 51

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 59 29 2 6 4 0 0 88 10 50
2014 Language of service - English only 47 31 8 15 0 0 0 77 15 12
2014 Language of service - Both English and French 53 25 12 7 2 0 2 79 9 57
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 39 30 15 15 0 0 0 70 15 13
2014 Language of service - Both English and French 50 12 25 13 0 0 0 62 13 16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 34 38 11 3 5 10 0 79 9 51
2014 Language of service - English only 39 22 7 15 0 16 0 73 18 12
2014 Language of service - Both English and French 38 37 8 3 2 9 2 85 6 58
2011 Language of service - Both English and French 40 33 15 4 2 8 0 78 6 51

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 43 9 5 7 4 0 78 13 51
2014 Language of service - English only 47 30 9 15 0 0 0 76 15 12
2014 Language of service - Both English and French 40 30 12 12 2 2 2 73 14 58
2011 Language of service - Both English and French 31 35 18 10 4 2 0 67 14 51
2008 Language of service - English only 38 25 19 6 12 0 0 63 18 16
2008 Language of service - Both English and French 23 31 25 11 5 4 1 57 17 119

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 36 16 9 7 6 2 66 17 51
2014 Language of service - English only 39 22 15 16 7 0 0 61 24 12
2014 Language of service - Both English and French 26 41 15 8 4 4 2 71 13 58
2011 Language of service - Both English and French 17 40 17 16 2 8 0 62 19 51
2008 Language of service - English only 19 44 0 25 12 0 0 63 37 16
2008 Language of service - Both English and French 12 32 17 20 8 11 0 49 32 119

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 23 30 18 17 8 4 0 55 26 51
2014 Language of service - English only 31 16 15 0 23 16 0 55 27 12
2014 Language of service - Both English and French 23 34 15 14 9 5 0 59 25 58
2011 Language of service - Both English and French 17 36 15 14 9 9 0 58 26 51
2008 Language of service - English only 25 31 6 6 7 24 0 75 17 16
2008 Language of service - Both English and French 14 26 17 15 12 15 0 47 32 119

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 20 33 23 15 7 2 0 55 22 50
2014 Language of service - English only 31 23 30 7 0 9 0 59 8 12
2014 Language of service - Both English and French 26 39 15 17 0 2 0 67 18 58
2011 Language of service - Both English and French 17 38 22 14 4 5 0 59 18 51
2008 Language of service - English only 38 13 19 24 7 0 0 50 31 16
2008 Language of service - Both English and French 17 38 15 15 10 5 0 58 26 119
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 35 39 16 8 2 0 0 74 10 51
2014 Language of service - English only 38 40 0 22 0 0 0 78 22 12
2014 Language of service - Both English and French 36 38 14 7 2 3 0 77 9 58
2011 Language of service - Both English and French 34 45 7 6 4 4 0 82 10 51

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 49 11 0 0 2 0 89 0 51
2014 Language of service - English only 63 15 7 15 0 0 0 77 15 12
2014 Language of service - Both English and French 39 43 8 2 2 5 0 87 4 58
2011 Language of service - Both English and French 43 42 7 2 2 4 0 89 4 51

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 40 38 10 4 6 2 0 79 10 51
2014 Language of service - English only 47 39 7 7 0 0 0 85 7 12
2014 Language of service - Both English and French 41 40 5 3 7 4 0 84 11 58
2011 Language of service - Both English and French 43 33 10 9 2 4 0 78 12 51
2008 Language of service - English only 44 25 13 13 0 5 0 73 13 16
2008 Language of service - Both English and French 31 44 7 6 7 4 2 79 13 119

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 28 29 18 8 8 8 2 62 18 51
2014 Language of service - English only 23 23 7 9 7 16 15 66 23 12
2014 Language of service - Both English and French 33 30 15 6 5 11 0 71 12 58
2011 Language of service - Both English and French 21 42 17 6 4 9 0 70 11 51

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 22 14 6 21 12 2 53 31 51
2014 Language of service - English only 0 15 15 16 24 30 0 22 57 12
2014 Language of service - Both English and French 24 17 17 14 19 7 2 45 36 58
2011 Language of service - Both English and French 11 19 23 11 11 20 4 41 29 51

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 50 31 5 3 2 0 9 90 5 51
2014 Language of service - English only 70 23 7 0 0 0 0 93 0 12
2014 Language of service - Both English and French 62 20 10 0 5 0 2 84 5 58

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 72 16 6 0 4 2 0 90 4 51
2014 Language of service - English only 70 7 22 0 0 0 0 78 0 12
2014 Language of service - Both English and French 60 25 4 0 3 4 4 92 4 58
2011 Language of service - Both English and French 66 17 5 4 0 4 4 90 4 51
2008 Language of service - English only 63 30 7 0 0 0 0 93 0 16
2008 Language of service - Both English and French 66 18 8 5 1 1 2 86 6 119

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 38 26 11 11 10 2 2 66 22 51
2014 Language of service - English only 16 46 7 7 15 7 0 68 24 12
2014 Language of service - Both English and French 36 22 7 19 14 0 2 59 34 58
2011 Language of service - Both English and French 21 37 13 20 8 2 0 58 28 51
2008 Language of service - English only 32 19 6 6 37 0 0 50 43 16
2008 Language of service - Both English and French 29 34 17 12 5 2 2 65 17 119

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 26 25 12 6 28 0 2 52 35 51
2014 Language of service - English only 15 47 7 0 23 7 0 68 24 12
2014 Language of service - Both English and French 21 19 12 13 27 0 8 43 44 57
2011 Language of service - Both English and French 18 35 9 15 20 2 2 55 36 51
2008 Language of service - English only 19 19 6 13 32 5 7 43 50 16
2008 Language of service - Both English and French 23 28 12 19 12 3 3 55 33 118

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 28 38 16 8 4 5 0 70 13 51

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 36 38 14 3 4 6 0 79 7 51
2014 Language of service - English only 47 22 7 7 8 9 0 75 17 12
2014 Language of service - Both English and French 54 28 7 3 2 7 0 87 6 58

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 41 35 13 2 6 2 0 78 9 51
2014 Language of service - English only 38 32 15 7 8 0 0 70 15 12
2014 Language of service - Both English and French 54 21 10 10 2 3 0 77 13 58
2011 Language of service - Both English and French 31 42 15 2 4 6 0 78 6 51

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 45 42 6 2 5 0 0 88 7 51
2014 Language of service - English only 47 31 15 0 8 0 0 77 8 12
2014 Language of service - Both English and French 57 33 5 4 2 0 0 90 5 58
2011 Language of service - Both English and French 41 38 15 4 2 0 0 79 5 51
2008 Language of service - English only 50 0 19 5 26 0 0 50 31 16
2008 Language of service - Both English and French 36 45 12 7 1 0 0 80 8 119

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 48 28 14 5 5 0 0 76 10 51
2014 Language of service - English only 30 47 0 23 0 0 0 77 23 12
2014 Language of service - Both English and French 47 34 12 7 0 0 0 81 7 58
2011 Language of service - Both English and French 39 34 21 2 2 2 0 75 4 50

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 41 37 9 8 5 0 0 78 12 51
2014 Language of service - English only 45 32 0 23 0 0 0 77 23 12
2014 Language of service - Both English and French 45 43 7 3 2 0 0 88 5 58
2011 Language of service - Both English and French 41 37 16 0 4 2 0 80 4 51
2008 Language of service - English only 44 25 12 7 13 0 0 69 19 16
2008 Language of service - Both English and French 33 38 16 8 4 1 0 72 12 119

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 37 27 17 9 7 4 0 66 17 50
2014 Language of service - English only 24 31 15 0 31 0 0 55 31 12
2014 Language of service - Both English and French 37 31 15 9 7 2 0 69 16 58
2011 Language of service - Both English and French 40 16 20 12 5 4 2 60 19 51
2008 Language of service - English only 32 19 6 19 18 7 0 54 39 16
2008 Language of service - Both English and French 31 28 14 13 8 7 0 63 22 119
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - Both English and French 35 40 25 51
2014 Language of service - English only 45 23 31 12
2014 Language of service - Both English and French 24 40 36 58
2011 Language of service - Both English and French 26 39 34 51

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 16 13 72 0 0 0 18
2014 Language of service - Both English and French 8 14 71 0 9999 7 14
2011 Language of service - Both English and French 15 36 35 8 9999 7 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 29 71 51
2014 Language of service - Both English and French 22 78 58

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 46 15
2014 Language of service - Both English and French 39 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 60 15
2014 Language of service - Both English and French 92 13

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 15
2014 Language of service - Both English and French 47 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 48 15
2014 Language of service - Both English and French 46 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 46 15
2014 Language of service - Both English and French 54 13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 36 15

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 49 15
2014 Language of service - Both English and French 46 13

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 15
2014 Language of service - Both English and French 0 13

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 15

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 46 15

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 15

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 34 14
2014 Language of service - Both English and French 38 13

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14
2014 Language of service - Both English and French 0 13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 49 14
2014 Language of service - Both English and French 39 13

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 14

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 80 20 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 14 18 6 10 26 8 48 24 51
2014 Language of service - English only 8 7 7 31 0 31 16 29 58 12
2014 Language of service - Both English and French 24 12 18 5 5 23 12 56 16 58

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 30 16 10 4 10 4 65 16 51
2014 Language of service - English only 23 7 23 23 0 23 0 39 30 12
2014 Language of service - Both English and French 40 26 16 5 5 8 0 71 12 58
2011 Language of service - Both English and French 31 35 17 2 2 13 0 76 4 51
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 18 42 9 2 8 4 17 76 12 51
2014 Language of service - English only 15 23 7 22 16 0 16 46 45 12
2014 Language of service - Both English and French 29 36 16 7 3 4 5 72 11 58
2011 Language of service - Both English and French 12 53 8 8 8 0 12 74 18 51
2008 Language of service - English only 25 44 11 13 0 0 7 74 13 16
2008 Language of service - Both English and French 20 49 7 8 4 1 12 79 13 119

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 13 5 12 4 8 36 23 43 28 51
2014 Language of service - English only 0 24 7 0 0 45 23 76 0 12
2014 Language of service - Both English and French 12 12 20 0 9 26 20 46 17 58
2011 Language of service - Both English and French 5 13 23 4 9 29 18 33 24 51

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 27 6 4 4 16 19 80 11 51
2014 Language of service - English only 15 9 15 7 0 38 16 52 16 12
2014 Language of service - Both English and French 34 22 16 4 2 16 7 73 7 57
2011 Language of service - Both English and French 30 31 15 2 2 8 12 77 5 51
2008 Language of service - English only 31 26 25 7 0 5 7 64 7 16
2008 Language of service - Both English and French 39 27 13 4 1 6 12 79 5 118

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 24 25 11 5 4 14 17 71 13 51
2014 Language of service - English only 24 7 0 7 0 45 16 81 19 12
2014 Language of service - Both English and French 35 18 19 3 5 14 5 66 11 58
2011 Language of service - Both English and French 21 27 22 4 2 12 12 63 8 51
2008 Language of service - English only 31 19 32 0 6 5 7 57 7 16
2008 Language of service - Both English and French 33 28 12 6 3 8 11 74 11 119
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 15 12 12 4 8 40 10 52 24 51
2014 Language of service - English only 15 0 23 8 7 37 9 29 28 12
2014 Language of service - Both English and French 26 10 20 7 3 30 3 54 15 58

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 31 10 4 6 20 2 74 13 51
2014 Language of service - English only 31 7 7 8 7 39 0 63 25 12
2014 Language of service - Both English and French 36 21 19 2 5 16 2 69 8 58
2011 Language of service - Both English and French 37 26 15 2 2 17 0 77 4 51
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 28 21 24 10 16 2 0 50 26 51

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 10 22 36 15 17 0 0 32 32 51

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 13 29 29 10 17 0 2 43 28 50

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 17 12 28 25 17 0 2 29 43 51

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 20 15 14 10 0 17 54 29 51

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 31 22 14 20 14 0 0 53 33 51

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 34 30 23 10 4 0 0 63 14 51

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 27 28 7 8 0 3 56 15 51

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 34 32 18 10 6 0 0 66 16 51

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 44 20 6 2 0 3 72 8 50

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 63 19 10 4 2 0 2 84 6 51

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 61 19 5 6 4 2 3 85 10 51

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 46 21 16 8 4 0 6 70 12 51

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 49 23 12 2 8 0 6 77 11 51

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 49 10 10 2 0 0 29 83 3 51

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 67 21 6 0 2 0 4 91 2 51

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 66 9 8 4 7 0 6 80 11 51

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 57 21 13 4 6 0 0 78 10 51

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 13 26 30 21 10 0 0 39 31 51

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 16 21 21 32 10 0 0 43 36 51

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 32 33 15 8 7 6 0 69 15 50

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 37 14 11 9 2 0 65 21 51
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 20 80 51
2014 Language of service - Both English and French 18 82 57

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 90 10 11
2014 Language of service - Both English and French 61 39 10

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 50 20 0 20 10 0 0 70 30 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 34 21 22 5 12 4 3 36 64 51

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 30

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 26 30

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 30

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 41 30

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 3 30

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 40 30

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - Both English and French 18 40 9 17 6 9 30

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 28 22 13 11 15 0 10 56 29 30

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 9 3 17 14 47 0 10 13 68 30
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