2017 Public Service Employee Survey Results for Department of Finance Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 55 26 4 8 6 0 0 81 15 60
2017 Does not provide services to public 39 49 5 5 2 0 0 88 7 480
2014 Provides services to public 43 45 3 10 0 0 0 88 10 70
2014 Does not provide services to public 41 47 5 7 1 0 0 88 8 514
2011 Provides services to public 41 45 3 8 3 0 0 86 11 61
2011 Does not provide services to public 30 40 5 15 9 0 0 70 25 528
2008 Provides services to public 52 39 2 5 2 0 0 91 7 134
2008 Does not provide services to public 49 41 3 6 1 0 0 90 7 598

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 84 11 2 2 2 0 0 94 4 59
2017 Does not provide services to public 73 19 4 2 1 2 0 94 2 480
2014 Provides services to public 73 21 1 0 1 1 1 97 1 69
2014 Does not provide services to public 70 19 4 4 1 2 0 91 5 515
2011 Provides services to public 80 14 3 2 0 2 0 95 2 61
2011 Does not provide services to public 71 18 4 4 2 1 1 90 6 528
2008 Provides services to public 69 22 5 2 1 0 1 92 3 134
2008 Does not provide services to public 73 20 2 3 1 1 0 94 4 597

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 64 16 5 9 5 0 2 81 14 60
2017 Does not provide services to public 63 19 5 9 4 0 0 83 13 480
2014 Provides services to public 60 24 5 8 3 0 0 84 11 69
2014 Does not provide services to public 58 19 6 10 7 0 1 77 17 514
2011 Provides services to public 64 24 5 8 0 0 0 88 8 61
2011 Does not provide services to public 62 16 7 10 5 0 0 78 15 528
2008 Provides services to public 56 22 7 8 6 0 1 79 14 134
2008 Does not provide services to public 58 20 5 10 6 0 0 79 16 599

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 53 35 5 2 5 0 0 88 7 60
2017 Does not provide services to public 47 38 5 8 1 0 0 85 10 480
2014 Provides services to public 29 34 11 18 7 0 0 64 25 69
2014 Does not provide services to public 44 35 9 9 4 0 0 79 13 514
2011 Provides services to public 47 25 9 11 8 0 0 72 19 61
2011 Does not provide services to public 43 38 8 8 3 0 0 81 10 529

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 44 34 10 8 4 0 0 78 12 60
2017 Does not provide services to public 35 41 12 10 2 0 0 76 12 478
2014 Provides services to public 32 37 17 10 1 1 1 71 12 69
2014 Does not provide services to public 25 39 17 13 3 0 1 66 17 514
2011 Provides services to public 30 43 11 11 5 0 0 73 16 61
2011 Does not provide services to public 28 34 18 12 6 0 2 63 19 529
2008 Provides services to public 33 35 17 7 6 0 1 69 13 135
2008 Does not provide services to public 31 40 14 9 3 1 2 73 12 598

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 58 23 3 12 4 0 0 81 16 59
2017 Does not provide services to public 49 38 6 4 2 0 0 87 7 480
2014 Provides services to public 51 34 4 7 4 0 0 85 11 70
2014 Does not provide services to public 51 34 8 4 2 0 0 85 6 515
2011 Provides services to public 56 37 3 3 2 0 0 92 5 61
2011 Does not provide services to public 46 37 8 5 5 0 0 83 9 526
2008 Provides services to public 44 32 10 9 4 1 0 77 13 135
2008 Does not provide services to public 44 39 9 5 2 0 0 83 7 599

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 63 25 4 7 2 0 0 87 9 59
2017 Does not provide services to public 51 39 4 3 2 0 0 90 5 479
2014 Provides services to public 54 35 4 4 3 0 0 89 7 70
2014 Does not provide services to public 52 35 7 4 1 0 0 87 5 514
2011 Provides services to public 61 27 8 3 2 0 0 88 5 61
2011 Does not provide services to public 49 37 4 6 4 0 0 87 9 528
2008 Provides services to public 48 32 10 5 4 0 0 81 10 135
2008 Does not provide services to public 48 42 5 3 2 0 0 90 4 599

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 31 4 2 7 0 0 87 9 58
2017 Does not provide services to public 56 32 6 5 1 0 0 88 6 478
2014 Provides services to public 54 32 8 6 0 0 0 86 6 70
2014 Does not provide services to public 53 31 10 4 1 0 0 85 5 515

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 23 7 8 6 0 0 79 14 57
2017 Does not provide services to public 38 36 10 9 6 0 0 75 15 478
2014 Provides services to public 40 35 6 8 9 0 2 77 17 70
2014 Does not provide services to public 37 33 13 10 6 0 1 71 16 515
2011 Provides services to public 45 30 7 11 5 0 2 77 17 61
2011 Does not provide services to public 33 37 10 12 8 1 1 71 20 529

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 21 7 4 15 1 11 71 21 59
2017 Does not provide services to public 21 26 10 13 15 2 13 55 34 480
2014 Provides services to public 30 18 10 9 19 3 10 56 33 70
2014 Does not provide services to public 17 18 9 14 26 2 12 42 47 515
2011 Provides services to public 29 16 8 12 23 2 10 52 39 61
2011 Does not provide services to public 15 17 9 20 27 1 11 37 53 529
2008 Provides services to public 36 21 11 12 10 1 10 64 24 135
2008 Does not provide services to public 25 21 8 12 22 2 9 52 38 597

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 31 5 10 3 0 0 82 14 60
2017 Does not provide services to public 39 48 6 4 3 0 0 87 7 479
2014 Provides services to public 36 50 4 5 5 0 0 85 11 70
2014 Does not provide services to public 38 44 9 8 1 0 0 82 9 515
2011 Provides services to public 49 37 7 5 3 0 0 86 8 61
2011 Does not provide services to public 35 41 11 7 5 0 0 76 13 528
2008 Provides services to public 44 34 12 5 5 0 0 78 10 134
2008 Does not provide services to public 37 41 11 8 3 0 0 78 11 598

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 34 11 10 5 0 0 74 15 60
2017 Does not provide services to public 32 39 13 11 4 0 0 72 15 478
2014 Provides services to public 32 30 14 14 8 0 2 63 23 70
2014 Does not provide services to public 28 41 16 11 4 0 0 69 16 515
2011 Provides services to public 34 37 8 11 8 2 0 73 19 61
2011 Does not provide services to public 28 40 14 10 7 0 1 69 17 529

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 46 38 8 9 0 0 0 84 9 60
2017 Does not provide services to public 33 46 9 9 2 0 0 79 12 479

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 57 34 5 4 0 0 0 91 4 60
2017 Does not provide services to public 46 40 8 5 2 0 0 86 7 479
2014 Provides services to public 53 36 7 3 0 0 1 90 3 70
2014 Does not provide services to public 47 39 9 3 1 0 0 87 4 515
2011 Provides services to public 51 40 6 2 0 2 0 92 2 61
2011 Does not provide services to public 43 40 10 4 2 0 0 83 6 529
2008 Provides services to public 56 29 8 3 4 0 0 85 7 135
2008 Does not provide services to public 42 40 10 5 3 0 0 82 8 599

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 47 30 2 16 5 0 0 77 21 60
2017 Does not provide services to public 34 42 11 6 6 0 0 76 13 476

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 61 28 5 5 2 0 0 89 7 59
2017 Does not provide services to public 52 37 7 4 1 0 0 89 4 478
2014 Provides services to public 61 30 3 5 0 0 0 92 5 70
2014 Does not provide services to public 59 29 10 2 0 0 0 88 2 513
2011 Provides services to public 65 31 5 0 0 0 0 95 0 61
2011 Does not provide services to public 53 31 10 5 1 0 0 84 6 527

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 35 8 5 0 0 2 86 6 60
2017 Does not provide services to public 39 40 10 8 3 0 0 79 11 478
2014 Provides services to public 31 43 4 17 4 0 0 75 21 70
2014 Does not provide services to public 33 46 10 9 2 1 0 80 11 515
2011 Provides services to public 45 36 7 10 3 0 0 81 13 61
2011 Does not provide services to public 31 44 10 10 3 1 0 76 14 525

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 41 37 7 10 3 0 2 79 14 60
2017 Does not provide services to public 38 37 12 9 4 0 0 76 12 479
2014 Provides services to public 29 34 15 11 7 0 3 65 19 70
2014 Does not provide services to public 36 40 14 8 2 0 0 76 10 515

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 35 8 12 3 0 0 77 15 60
2017 Does not provide services to public 38 43 9 7 2 0 1 82 9 479
2014 Provides services to public 37 46 1 13 3 0 0 83 15 70
2014 Does not provide services to public 39 38 13 6 2 1 2 79 8 514
2011 Provides services to public 49 37 7 7 2 0 0 85 8 61
2011 Does not provide services to public 38 38 13 5 3 1 2 78 8 529

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 45 38 10 7 0 0 0 83 7 59
2017 Does not provide services to public 46 41 7 4 2 0 0 87 6 479
2014 Provides services to public 41 44 6 5 4 0 0 85 10 70
2014 Does not provide services to public 45 38 10 4 2 0 0 84 6 513
2011 Provides services to public 51 40 3 5 2 0 0 90 6 61
2011 Does not provide services to public 42 39 9 6 4 0 0 81 10 528
2008 Provides services to public 46 35 9 8 2 0 0 81 10 135
2008 Does not provide services to public 43 42 8 6 1 0 0 85 7 599

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 35 21 15 6 0 0 58 21 60
2017 Does not provide services to public 25 41 20 8 5 0 0 66 13 479
2014 Provides services to public 25 45 13 8 8 0 1 70 17 70
2014 Does not provide services to public 28 36 21 8 7 0 0 64 15 515
2011 Provides services to public 32 32 18 12 5 0 2 65 17 61
2011 Does not provide services to public 25 39 19 9 7 0 0 64 17 529
2008 Provides services to public 27 30 16 18 9 0 0 57 27 135
2008 Does not provide services to public 21 43 20 8 7 1 0 65 15 598

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 18 37 20 10 0 2 31 32 60
2017 Does not provide services to public 4 23 43 18 9 0 2 28 28 478
2014 Provides services to public 6 22 40 17 13 1 1 31 29 70
2014 Does not provide services to public 4 19 46 22 8 1 0 30 24 514
2011 Provides services to public 5 36 31 20 6 0 2 27 42 60
2011 Does not provide services to public 9 19 42 19 8 1 2 28 29 528
2008 Provides services to public 17 28 23 25 5 1 2 31 46 135
2008 Does not provide services to public 11 25 41 15 4 1 2 20 38 598

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 11 13 25 22 26 0 3 50 25 60
2017 Does not provide services to public 3 9 21 35 28 1 2 65 13 476
2014 Provides services to public 4 17 23 24 23 3 7 51 23 70
2014 Does not provide services to public 1 10 21 43 21 2 2 66 12 512
2011 Provides services to public 5 11 27 28 23 2 5 55 17 60
2011 Does not provide services to public 3 7 17 44 23 2 4 72 11 529
2008 Provides services to public 11 20 22 21 15 6 6 40 35 134
2008 Does not provide services to public 9 18 26 28 15 2 3 45 28 596

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 18 39 23 11 0 2 35 26 59
2017 Does not provide services to public 8 17 36 22 15 1 1 38 26 476
2014 Provides services to public 18 31 27 8 10 4 1 20 52 70
2014 Does not provide services to public 10 22 35 23 8 1 2 31 33 514
2011 Provides services to public 24 25 29 8 11 0 2 20 50 60
2011 Does not provide services to public 14 20 33 20 9 0 4 30 35 527
2008 Provides services to public 17 26 25 17 11 1 4 29 45 134
2008 Does not provide services to public 19 20 33 19 6 2 2 25 40 598

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 15 27 28 10 0 2 39 33 60
2017 Does not provide services to public 6 18 37 27 11 0 1 38 24 477
2014 Provides services to public 7 17 39 16 14 3 5 32 26 70
2014 Does not provide services to public 4 22 40 22 10 1 1 33 27 515
2011 Provides services to public 8 22 43 10 15 0 2 26 30 58
2011 Does not provide services to public 8 21 38 22 8 0 2 31 30 527
2008 Provides services to public 10 27 26 23 9 2 3 34 38 135
2008 Does not provide services to public 6 23 38 24 7 1 2 32 30 597

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 13 36 16 15 0 4 33 30 60
2017 Does not provide services to public 8 21 28 25 15 1 2 41 30 477
2014 Provides services to public 11 21 31 20 13 1 3 34 34 70
2014 Does not provide services to public 9 19 34 23 11 1 3 36 29 514
2011 Provides services to public 13 28 22 20 13 2 3 34 43 60
2011 Does not provide services to public 11 19 32 22 10 2 4 34 31 526
2008 Provides services to public 17 24 18 19 14 3 5 36 44 132
2008 Does not provide services to public 12 18 30 23 12 2 3 37 32 597

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 17 17 29 21 2 3 52 30 59
2017 Does not provide services to public 7 16 28 26 17 3 3 46 24 477
2014 Provides services to public 7 14 24 30 21 3 2 52 23 70
2014 Does not provide services to public 4 11 28 36 16 2 3 55 15 513
2011 Provides services to public 13 17 18 30 20 0 3 51 30 60
2011 Does not provide services to public 5 11 29 30 19 3 4 52 17 527
2008 Provides services to public 25 22 18 15 9 6 5 28 52 134
2008 Does not provide services to public 14 18 29 22 10 2 4 34 34 596

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 9 16 32 25 17 0 2 43 25 60
2017 Does not provide services to public 7 16 31 31 11 1 3 44 24 477
2014 Provides services to public 13 24 25 19 11 6 3 33 40 70
2014 Does not provide services to public 5 17 36 26 10 4 3 39 23 512
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 67 22 5 3 0 0 2 91 3 60
2017 Does not provide services to public 65 22 4 6 2 1 0 88 8 479
2014 Provides services to public 71 21 3 3 1 0 1 93 4 70
2014 Does not provide services to public 65 20 5 6 3 0 1 86 9 515
2011 Provides services to public 63 21 8 5 2 0 2 86 6 61
2011 Does not provide services to public 65 19 5 8 3 0 1 84 11 529
2008 Provides services to public 58 20 4 13 2 0 2 80 16 135
2008 Does not provide services to public 62 24 4 5 3 0 2 88 8 597

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 31 33 7 13 8 3 5 69 23 60
2017 Does not provide services to public 33 29 13 8 3 7 8 72 13 480
2014 Provides services to public 33 31 10 16 4 3 4 68 21 70
2014 Does not provide services to public 36 29 12 4 2 7 9 77 8 515

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 55 21 11 8 5 0 0 76 13 60
2017 Does not provide services to public 51 29 8 7 4 1 0 81 11 480
2014 Provides services to public 42 28 7 16 7 0 0 70 23 70
2014 Does not provide services to public 52 31 7 7 3 0 0 83 10 515

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 39 10 7 4 0 0 79 10 60
2017 Does not provide services to public 54 29 8 6 2 0 0 83 8 480
2014 Provides services to public 32 35 8 21 1 1 0 68 23 70
2014 Does not provide services to public 52 37 5 2 1 1 1 91 4 515
2011 Provides services to public 45 35 9 6 3 2 0 81 10 61
2011 Does not provide services to public 52 32 6 6 2 1 1 85 8 529
2008 Provides services to public 34 38 12 8 7 1 1 73 15 135
2008 Does not provide services to public 47 33 7 7 3 2 1 82 10 598

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 31 11 12 5 11 0 68 19 60
2017 Does not provide services to public 38 29 10 8 3 11 1 76 12 480
2014 Provides services to public 35 26 13 14 4 7 2 66 20 70
2014 Does not provide services to public 44 26 8 7 2 11 2 80 11 515
2011 Provides services to public 43 28 11 6 6 5 0 75 13 61
2011 Does not provide services to public 44 25 9 7 4 10 1 77 13 528
2008 Provides services to public 34 28 10 12 7 8 2 68 20 135
2008 Does not provide services to public 43 29 7 7 5 9 1 79 13 599

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 28 15 8 11 13 5 58 24 60
2017 Does not provide services to public 12 25 15 11 6 24 7 53 25 480
2014 Provides services to public 17 14 15 27 13 13 1 35 47 70
2014 Does not provide services to public 15 27 15 11 4 22 6 58 21 515

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 45 41 2 6 5 0 0 87 11 60
2017 Does not provide services to public 64 26 3 5 2 0 0 90 7 479
2014 Provides services to public 50 34 8 6 1 0 0 85 7 70
2014 Does not provide services to public 66 28 4 2 0 0 0 94 2 514
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 46 39 5 6 4 0 0 85 10 60
2017 Does not provide services to public 39 39 8 10 3 1 1 79 13 479
2014 Provides services to public 38 26 18 6 7 1 3 68 13 70
2014 Does not provide services to public 37 40 12 7 3 1 0 78 10 515
2011 Provides services to public 40 40 17 3 0 0 0 80 3 61
2011 Does not provide services to public 37 36 10 11 5 0 1 74 16 529
2008 Provides services to public 38 31 11 10 8 1 2 71 18 134
2008 Does not provide services to public 35 34 10 13 7 1 1 70 20 599

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 62 18 8 7 4 1 0 81 11 60
2017 Does not provide services to public 56 28 7 4 3 2 1 85 7 479
2014 Provides services to public 42 28 13 6 6 3 3 75 12 70
2014 Does not provide services to public 49 29 11 5 2 3 1 81 7 515
2011 Provides services to public 50 31 11 6 2 0 0 82 8 61
2011 Does not provide services to public 50 27 10 6 5 2 1 79 11 529
2008 Provides services to public 41 26 13 9 5 4 1 71 15 135
2008 Does not provide services to public 46 28 10 7 5 3 1 77 13 599

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 55 28 8 5 2 0 2 85 7 60
2017 Does not provide services to public 50 36 6 5 3 0 0 86 8 480
2014 Provides services to public 45 29 6 14 3 1 1 77 18 70
2014 Does not provide services to public 45 36 11 6 2 1 0 82 7 515
2011 Provides services to public 46 32 10 11 0 0 2 79 11 61
2011 Does not provide services to public 44 34 8 9 4 0 0 79 13 529
2008 Provides services to public 37 30 12 12 7 1 1 68 20 134
2008 Does not provide services to public 41 33 9 9 7 1 0 75 16 599

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 88 10 0 0 2 0 0 98 2 60
2017 Does not provide services to public 79 13 3 3 1 0 0 93 4 480
2014 Provides services to public 72 21 1 0 4 0 1 94 5 70
2014 Does not provide services to public 77 12 4 4 2 0 1 91 5 515
2011 Provides services to public 81 15 3 2 0 0 0 95 2 61
2011 Does not provide services to public 76 13 3 3 3 0 1 91 6 529
2008 Provides services to public 74 15 2 6 3 0 0 88 9 135
2008 Does not provide services to public 78 11 4 3 3 0 1 90 6 596

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 52 22 9 2 7 0 8 81 9 60
2017 Does not provide services to public 39 26 9 8 6 7 5 74 16 478
2014 Provides services to public 45 21 11 4 7 1 10 74 13 70
2014 Does not provide services to public 33 25 14 10 4 8 6 67 16 515
2011 Provides services to public 45 23 6 15 6 0 5 71 22 61
2011 Does not provide services to public 27 26 15 13 8 6 5 60 24 529

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 61 22 4 3 7 0 2 85 10 60
2017 Does not provide services to public 54 30 7 5 2 1 0 85 8 479

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 64 17 7 6 5 0 0 82 12 60
2017 Does not provide services to public 57 28 7 3 3 1 0 87 6 479

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 64 26 2 5 4 0 0 90 9 59
2017 Does not provide services to public 53 31 7 6 2 0 0 85 8 478
2014 Provides services to public 51 26 11 8 1 0 1 79 10 69
2014 Does not provide services to public 50 33 8 6 2 1 0 84 8 514
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 28 14 14 0 0 7 70 15 14
2017 Does not provide services to public 25 38 14 8 2 4 9 73 11 121
2014 Provides services to public 50 11 22 17 0 0 0 61 17 18
2014 Does not provide services to public 27 40 14 5 1 2 10 77 8 131

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 35 9 3 4 10 0 82 8 60
2017 Does not provide services to public 49 35 8 3 2 4 0 87 5 480
2014 Provides services to public 38 35 8 6 1 10 1 83 8 70
2014 Does not provide services to public 48 31 11 2 2 6 0 84 4 515
2011 Provides services to public 33 37 15 5 3 7 0 75 8 61
2011 Does not provide services to public 36 31 13 6 4 9 1 75 11 527

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 41 10 5 6 3 0 79 11 60
2017 Does not provide services to public 48 36 9 4 2 1 0 84 6 480
2014 Provides services to public 41 30 11 13 1 2 1 74 15 70
2014 Does not provide services to public 49 36 9 3 2 1 0 85 5 514
2011 Provides services to public 28 36 19 12 5 2 0 64 17 61
2011 Does not provide services to public 40 36 11 7 5 1 0 77 12 526
2008 Provides services to public 24 31 24 10 6 4 1 58 17 135
2008 Does not provide services to public 26 34 17 10 10 2 0 62 20 598

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 36 13 9 6 5 2 70 16 60
2017 Does not provide services to public 36 42 12 6 3 2 0 79 9 479
2014 Provides services to public 28 37 15 10 4 3 1 69 15 70
2014 Does not provide services to public 34 39 15 6 2 4 0 76 8 514
2011 Provides services to public 15 44 16 15 5 6 0 62 21 61
2011 Does not provide services to public 30 43 13 8 3 4 0 76 11 529
2008 Provides services to public 13 33 15 20 9 10 0 51 32 135
2008 Does not provide services to public 16 37 17 14 9 7 0 57 24 597

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 31 19 16 7 3 0 57 24 60
2017 Does not provide services to public 29 36 15 11 5 5 0 68 16 479
2014 Provides services to public 24 31 15 12 11 7 0 59 25 70
2014 Does not provide services to public 24 33 18 12 8 5 0 60 21 515
2011 Provides services to public 14 33 17 19 9 8 0 51 30 61
2011 Does not provide services to public 18 35 17 14 8 7 0 58 24 528
2008 Provides services to public 15 27 16 14 12 16 0 50 31 135
2008 Does not provide services to public 15 31 18 14 14 9 0 50 31 599

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 31 21 16 6 2 0 56 22 59
2017 Does not provide services to public 25 41 15 14 4 1 0 67 18 480
2014 Provides services to public 27 36 18 16 0 3 0 65 16 70
2014 Does not provide services to public 22 40 18 14 4 2 0 64 18 514
2011 Provides services to public 15 35 21 20 5 5 0 52 26 61
2011 Does not provide services to public 17 44 14 15 8 1 0 62 24 529
2008 Provides services to public 19 35 16 16 10 4 0 57 27 135
2008 Does not provide services to public 16 35 16 20 9 2 0 53 30 599
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 41 15 7 2 0 0 77 8 60
2017 Does not provide services to public 30 46 13 9 1 2 0 78 10 478
2014 Provides services to public 37 38 11 10 1 3 0 77 11 70
2014 Does not provide services to public 30 44 15 7 2 2 0 76 9 514
2011 Provides services to public 32 43 11 5 5 5 0 78 10 61
2011 Does not provide services to public 29 44 16 7 2 2 0 74 9 529

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 46 10 0 0 2 0 90 0 60
2017 Does not provide services to public 58 33 5 1 0 2 0 94 1 478
2014 Provides services to public 44 38 8 4 1 4 0 85 6 70
2014 Does not provide services to public 57 33 6 1 0 3 0 92 2 514
2011 Provides services to public 41 42 8 5 2 3 0 85 7 61
2011 Does not provide services to public 54 32 9 1 1 4 0 89 2 529

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 43 39 9 3 5 2 0 83 9 60
2017 Does not provide services to public 47 35 9 5 2 1 0 83 8 477
2014 Provides services to public 42 40 6 4 6 3 0 84 10 70
2014 Does not provide services to public 49 31 7 6 2 3 1 84 8 515
2011 Provides services to public 40 32 15 8 2 3 0 75 10 61
2011 Does not provide services to public 43 34 10 5 2 4 1 81 8 529
2008 Provides services to public 32 42 8 7 6 4 1 79 13 135
2008 Does not provide services to public 31 33 11 11 7 5 2 69 19 597

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 29 17 7 6 6 1 67 15 60
2017 Does not provide services to public 30 36 15 10 3 5 0 69 14 477
2014 Provides services to public 31 29 14 6 6 12 3 70 14 70
2014 Does not provide services to public 27 37 20 8 3 4 1 68 11 515
2011 Provides services to public 20 40 18 8 5 9 0 66 15 61
2011 Does not provide services to public 21 36 19 12 7 5 1 60 20 527

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 26 22 15 8 18 10 2 54 30 60
2017 Does not provide services to public 15 20 15 14 13 17 5 46 35 478
2014 Provides services to public 20 17 17 14 20 11 1 41 39 70
2014 Does not provide services to public 14 21 15 13 13 19 4 46 34 515
2011 Provides services to public 10 18 21 12 16 20 3 36 37 61
2011 Does not provide services to public 13 15 16 15 15 19 6 38 41 527

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 53 31 4 2 2 0 7 91 4 60
2017 Does not provide services to public 52 28 7 9 2 1 1 81 12 477
2014 Provides services to public 64 21 10 0 4 0 1 86 4 70
2014 Does not provide services to public 49 26 11 8 3 1 2 77 12 515

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 75 15 5 0 3 1 0 91 3 60
2017 Does not provide services to public 69 25 3 1 0 1 1 96 1 475
2014 Provides services to public 62 22 7 0 3 3 3 90 3 70
2014 Does not provide services to public 60 24 6 2 1 6 1 90 3 515
2011 Provides services to public 63 21 6 3 0 3 3 90 3 61
2011 Does not provide services to public 61 21 7 3 1 3 4 89 4 529
2008 Provides services to public 66 19 8 4 1 1 1 87 5 135
2008 Does not provide services to public 67 20 6 2 1 3 2 91 3 599

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 26 14 10 8 2 2 67 18 60
2017 Does not provide services to public 35 36 11 11 4 3 0 73 15 475
2014 Provides services to public 32 27 7 17 14 1 2 61 32 70
2014 Does not provide services to public 28 37 14 13 4 3 0 67 18 515
2011 Provides services to public 17 35 14 20 12 2 0 53 32 61
2011 Does not provide services to public 21 35 21 12 8 2 0 58 21 529
2008 Provides services to public 29 32 16 11 9 1 1 63 20 135
2008 Does not provide services to public 27 37 17 10 6 2 0 66 17 598

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 25 12 6 24 2 2 56 32 60
2017 Does not provide services to public 32 31 10 14 9 2 2 65 24 477
2014 Provides services to public 20 25 11 11 26 1 6 48 40 69
2014 Does not provide services to public 29 28 13 14 13 2 2 59 27 515
2011 Provides services to public 17 34 9 12 25 2 2 52 38 61
2011 Does not provide services to public 26 31 13 13 13 2 2 59 28 529
2008 Provides services to public 23 27 12 18 14 3 3 53 34 134
2008 Does not provide services to public 23 35 14 12 13 2 1 59 26 597

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 27 43 14 7 4 6 0 74 11 60
2017 Does not provide services to public 27 42 17 8 3 3 0 71 12 476

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 36 16 2 3 5 0 77 6 60
2017 Does not provide services to public 38 37 12 6 3 4 0 79 9 475
2014 Provides services to public 52 27 7 4 3 7 0 85 8 70
2014 Does not provide services to public 41 32 12 5 1 8 0 80 7 515

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 35 13 5 5 1 0 76 10 60
2017 Does not provide services to public 35 44 10 7 2 2 0 80 10 478
2014 Provides services to public 51 23 11 10 3 3 0 76 13 70
2014 Does not provide services to public 40 37 12 6 2 3 0 80 8 515
2011 Provides services to public 30 40 15 2 8 5 0 74 10 61
2011 Does not provide services to public 33 39 13 10 4 2 0 73 14 529

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 48 41 5 2 4 0 0 89 6 60
2017 Does not provide services to public 56 33 6 4 1 0 0 89 5 477
2014 Provides services to public 55 32 7 3 3 0 0 87 6 70
2014 Does not provide services to public 55 34 7 3 0 0 0 89 3 515
2011 Provides services to public 39 39 15 5 3 0 0 78 8 61
2011 Does not provide services to public 49 36 9 3 2 0 0 86 5 528
2008 Provides services to public 37 39 13 7 4 0 0 77 10 135
2008 Does not provide services to public 41 35 13 6 4 0 0 77 10 599

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 46 34 12 5 4 0 0 80 9 60
2017 Does not provide services to public 54 28 12 4 2 0 0 83 6 477
2014 Provides services to public 44 37 10 10 0 0 0 80 10 70
2014 Does not provide services to public 48 31 12 6 2 0 0 80 8 515
2011 Provides services to public 39 34 19 3 3 2 0 74 7 60
2011 Does not provide services to public 42 33 12 7 4 1 0 76 11 529

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 40 8 7 4 0 0 82 10 60
2017 Does not provide services to public 50 35 8 4 2 0 0 85 6 478
2014 Provides services to public 45 41 6 7 1 0 0 86 8 70
2014 Does not provide services to public 48 34 11 5 2 0 0 82 7 515
2011 Provides services to public 40 36 15 2 5 2 0 78 6 61
2011 Does not provide services to public 43 35 10 7 4 1 0 78 11 528
2008 Provides services to public 34 37 16 8 5 1 0 71 13 135
2008 Does not provide services to public 35 38 14 8 5 0 0 74 12 598

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 40 29 14 8 6 3 0 72 14 59
2017 Does not provide services to public 45 26 14 9 4 2 1 72 13 477
2014 Provides services to public 35 31 15 7 11 1 0 66 19 70
2014 Does not provide services to public 41 26 16 9 5 3 0 70 14 515
2011 Provides services to public 40 18 17 10 10 4 2 61 21 61
2011 Does not provide services to public 40 30 12 7 8 3 0 72 16 529
2008 Provides services to public 31 27 13 14 9 7 0 62 24 135
2008 Does not provide services to public 34 27 18 10 9 3 0 62 19 597
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Provides services to public 30 43 28 60
2017 Does not provide services to public 32 32 36 479
2014 Provides services to public 28 37 35 70
2014 Does not provide services to public 36 34 29 514
2011 Provides services to public 28 36 35 61
2011 Does not provide services to public 38 31 31 529

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Provides services to public 16 13 72 0 0 0 18
2017 Does not provide services to public 10 33 45 7 1 4 149
2014 Provides services to public 10 15 50 20 9999 5 19
2014 Does not provide services to public 7 32 47 10 9999 4 187
2011 Provides services to public 23 33 27 6 9999 11 18
2011 Does not provide services to public 10 28 43 14 9999 5 203
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 26 74 60
2017 Does not provide services to public 12 88 479
2014 Provides services to public 23 77 70
2014 Does not provide services to public 11 89 512

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Provides services to public 50 16
2017 Does not provide services to public 40 55
2014 Provides services to public 31 16
2014 Does not provide services to public 36 56

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 56 16
2017 Does not provide services to public 66 55
2014 Provides services to public 93 16
2014 Does not provide services to public 68 56

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 9 55
2014 Provides services to public 0 16

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 16
2017 Does not provide services to public 0 55
2014 Provides services to public 0 16
2014 Does not provide services to public 0 56

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 11 55

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 16
2014 Provides services to public 0 16

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 55

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Provides services to public 37 16
2017 Does not provide services to public 45 55
2014 Provides services to public 44 16
2014 Does not provide services to public 35 56

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Provides services to public 45 16
2017 Does not provide services to public 37 55
2014 Provides services to public 44 16
2014 Does not provide services to public 43 56

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Provides services to public 43 16
2017 Does not provide services to public 44 55
2014 Provides services to public 62 16
2014 Does not provide services to public 36 56

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 55 55
2014 Provides services to public 37 16
2014 Does not provide services to public 46 56

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Provides services to public 34 16
2017 Does not provide services to public 31 55
2014 Provides services to public 38 16
2014 Does not provide services to public 27 56

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Provides services to public 46 16
2017 Does not provide services to public 59 55
2014 Provides services to public 50 16
2014 Does not provide services to public 41 56

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 28 55
2014 Does not provide services to public 31 56

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 16
2014 Provides services to public 0 16
2014 Does not provide services to public 0 56

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 16
2014 Provides services to public 0 16

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 54 55
2014 Provides services to public 62 16
2014 Does not provide services to public 34 56

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Provides services to public 31 16
2017 Does not provide services to public 30 55
2014 Does not provide services to public 34 56

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 11 55

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 49 16
2017 Does not provide services to public 59 55
2014 Provides services to public 32 16
2014 Does not provide services to public 32 57

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 25 55
2014 Does not provide services to public 25 57

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 11 55
2014 Does not provide services to public 18 57

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 9 55
2014 Provides services to public 0 16

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 18 55
2014 Does not provide services to public 9 57

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 55
2014 Provides services to public 0 16

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 31 16
2017 Does not provide services to public 29 55
2014 Does not provide services to public 37 57

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 31 55
2014 Does not provide services to public 9 54

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 15 55
2014 Does not provide services to public 10 54

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 19 55
2014 Does not provide services to public 18 54

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 23 55
2014 Does not provide services to public 15 54

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 12 55

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 12 55
2014 Provides services to public 0 16
2014 Does not provide services to public 12 54

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 39 55
2014 Provides services to public 38 16
2014 Does not provide services to public 20 54

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 11 55
2014 Provides services to public 0 16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 31 15
2017 Does not provide services to public 50 55
2014 Provides services to public 37 16
2014 Does not provide services to public 44 54

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2014 Provides services to public 0 16
2014 Does not provide services to public 0 54

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 45 15
2017 Does not provide services to public 53 55
2014 Provides services to public 50 16
2014 Does not provide services to public 47 54

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 15
2017 Does not provide services to public 0 55

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 82 18 16
2017 Does not provide services to public 84 16 55

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 16 15 5 10 25 8 54 22 60
2017 Does not provide services to public 13 16 15 5 4 37 10 55 16 480
2014 Provides services to public 21 11 16 10 4 24 13 52 22 70
2014 Does not provide services to public 16 11 15 3 2 43 10 57 12 515

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 27 31 15 9 5 10 3 67 16 60
2017 Does not provide services to public 28 33 14 5 3 16 2 74 9 479
2014 Provides services to public 37 22 17 9 4 11 0 66 15 70
2014 Does not provide services to public 29 28 18 4 1 18 2 71 7 515
2011 Provides services to public 27 33 23 2 3 13 0 68 5 61
2011 Does not provide services to public 29 35 15 3 2 16 1 76 6 528
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 39 9 2 8 3 16 76 12 60
2017 Does not provide services to public 18 41 11 8 3 1 17 73 14 480
2014 Provides services to public 27 33 14 10 6 3 7 67 17 70
2014 Does not provide services to public 17 37 13 10 3 2 18 68 16 515
2011 Provides services to public 10 47 8 8 8 2 17 71 20 61
2011 Does not provide services to public 14 39 12 14 4 1 16 64 21 529
2008 Provides services to public 21 48 7 8 4 1 11 78 13 135
2008 Does not provide services to public 19 39 10 13 5 1 12 67 21 599

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 16 6 13 3 8 31 23 47 24 60
2017 Does not provide services to public 8 13 18 5 2 40 15 45 15 478
2014 Provides services to public 10 14 18 0 8 29 21 49 15 70
2014 Does not provide services to public 6 9 17 6 5 37 20 34 26 515
2011 Provides services to public 4 13 22 5 9 27 20 31 27 61
2011 Does not provide services to public 5 7 22 8 5 36 17 26 27 529

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 26 7 3 3 15 18 81 9 60
2017 Does not provide services to public 27 27 11 5 2 12 16 76 9 477
2014 Provides services to public 30 20 15 4 1 20 9 70 8 69
2014 Does not provide services to public 20 22 13 5 2 19 18 68 12 515
2011 Provides services to public 25 28 14 3 2 11 17 74 7 61
2011 Does not provide services to public 19 23 15 6 3 16 18 65 13 529
2008 Provides services to public 38 26 14 4 1 6 11 77 6 134
2008 Does not provide services to public 27 27 13 4 2 15 11 73 9 597

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 21 11 6 3 14 16 71 13 60
2017 Does not provide services to public 23 26 13 7 3 14 16 69 13 480
2014 Provides services to public 33 16 15 4 4 19 7 67 12 70
2014 Does not provide services to public 17 18 15 6 6 20 17 56 20 515
2011 Provides services to public 19 23 20 5 2 14 17 61 10 61
2011 Does not provide services to public 18 22 14 8 5 17 16 60 19 529
2008 Provides services to public 32 27 14 6 3 7 11 72 10 135
2008 Does not provide services to public 22 27 14 9 6 12 11 63 19 598
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Does not provide services to public 5 95 479
2014 Provides services to public 13 87 70
2014 Does not provide services to public 2 98 514

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 36 23

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 73 23
2014 Does not provide services to public 100 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 23
2014 Does not provide services to public 0 12

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 28 22

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 28 22

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 41 22

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 22

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 36 22

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 22

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 22
2014 Does not provide services to public 0 12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 39 23

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 23

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 23
2014 Does not provide services to public 0 12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 57 23

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 23
2014 Does not provide services to public 0 12

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 21 23

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 23
2014 Does not provide services to public 0 12

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 21 23

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 30 23
2014 Does not provide services to public 75 12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 23
2014 Does not provide services to public 0 12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 60 23
2014 Does not provide services to public 42 12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 23

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Does not provide services to public 91 9 23

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 17 14 12 3 7 37 10 59 19 60
2017 Does not provide services to public 13 14 15 3 1 44 10 60 7 478
2014 Provides services to public 24 9 21 7 4 31 4 50 17 70
2014 Does not provide services to public 14 10 15 2 1 50 9 58 7 515

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 27 32 10 4 5 19 3 75 11 59
2017 Does not provide services to public 28 33 13 4 1 18 3 77 6 480
2014 Provides services to public 35 18 17 3 6 20 1 68 11 70
2014 Does not provide services to public 31 26 18 2 1 20 2 73 4 515
2011 Provides services to public 34 24 19 5 3 14 0 68 10 61
2011 Does not provide services to public 34 31 13 2 1 18 0 81 4 529
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 27 25 22 8 16 2 0 53 25 60
2017 Does not provide services to public 28 26 22 10 11 1 1 55 22 479

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 24 35 14 14 0 0 36 29 60
2017 Does not provide services to public 11 29 30 18 10 0 1 41 28 479

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 17 31 26 10 15 0 1 49 25 59
2017 Does not provide services to public 16 35 26 14 7 0 2 52 21 477

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 12 27 24 15 0 1 33 39 60
2017 Does not provide services to public 22 27 26 16 7 0 1 50 24 479

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 27 25 14 12 8 0 15 60 23 60
2017 Does not provide services to public 25 32 22 9 8 0 4 60 17 480

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 25 15 18 12 0 0 55 30 60
2017 Does not provide services to public 23 26 31 11 9 0 0 49 20 478

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 32 21 9 3 0 0 67 12 60
2017 Does not provide services to public 29 40 18 8 4 0 1 70 12 478

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 32 25 6 6 0 3 61 13 60
2017 Does not provide services to public 25 35 24 11 3 0 1 61 15 477

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 34 18 9 5 0 0 68 14 60
2017 Does not provide services to public 27 36 22 9 5 0 1 64 14 478

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 45 18 5 2 0 2 74 7 59
2017 Does not provide services to public 34 34 21 7 3 0 1 69 10 475

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 63 20 10 3 2 0 2 85 5 60
2017 Does not provide services to public 65 20 9 3 2 0 0 86 5 480

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 65 18 4 5 3 2 3 87 8 60
2017 Does not provide services to public 82 9 5 2 1 0 2 92 3 480

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 20 14 7 3 0 5 75 10 60
2017 Does not provide services to public 65 21 9 2 1 0 1 87 3 478

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 21 10 2 7 0 5 80 9 60
2017 Does not provide services to public 67 15 9 5 2 0 1 84 7 478

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 56 10 8 2 0 0 25 87 2 60
2017 Does not provide services to public 60 10 5 1 0 0 24 92 1 479

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 66 19 7 2 2 2 3 90 3 60
2017 Does not provide services to public 71 19 4 1 1 0 5 94 1 480

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 70 8 9 3 6 0 5 82 9 60
2017 Does not provide services to public 85 8 2 1 1 1 3 96 1 480

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 59 21 12 3 5 0 0 80 8 60
2017 Does not provide services to public 55 30 9 3 2 0 2 86 4 480

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 29 30 18 9 0 0 44 26 60
2017 Does not provide services to public 10 31 42 12 5 0 1 41 17 480

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 17 26 31 12 0 0 43 31 60
2017 Does not provide services to public 6 17 41 25 10 0 0 35 23 480

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 33 35 15 7 5 5 0 71 13 59
2017 Does not provide services to public 24 47 16 7 3 3 1 74 10 480

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 26 37 13 11 10 3 0 65 21 60
2017 Does not provide services to public 22 44 17 11 5 1 0 67 16 480
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 17 83 60
2017 Does not provide services to public 10 90 479
2014 Provides services to public 16 84 69
2014 Does not provide services to public 9 91 514

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 90 10 11
2017 Does not provide services to public 73 27 49
2014 Provides services to public 65 35 11
2014 Does not provide services to public 72 28 45

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 20 0 20 10 0 0 70 30 10
2017 Does not provide services to public 59 17 8 14 3 0 0 75 17 36
2014 Does not provide services to public 49 33 6 6 3 3 0 84 10 33
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 24 22 4 11 3 2 36 64 60
2017 Does not provide services to public 26 22 21 15 10 5 1 28 72 479

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 17 36
2017 Does not provide services to public 19 324

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 25 36
2017 Does not provide services to public 46 324

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 16 36
2017 Does not provide services to public 15 324

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 37 36
2017 Does not provide services to public 28 324

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Provides services to public 3 36
2017 Does not provide services to public 11 324

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 42 36
2017 Does not provide services to public 42 324

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Provides services to public 17 48 8 15 5 8 36
2017 Does not provide services to public 6 49 24 9 5 7 312

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 26 27 14 12 13 0 9 59 27 36
2017 Does not provide services to public 16 30 16 16 12 2 8 51 31 325

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 6 14 17 41 0 11 18 66 36
2017 Does not provide services to public 2 11 15 19 41 2 9 15 67 325
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