2017 Public Service Employee Survey Results for Department of Finance Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 49 28 7 12 3 0 0 78 16 31
2017 Access to information and privacy 67 33 0 0 0 0 0 100 0 12
2017 Administration and operations 57 33 7 2 0 0 0 90 2 42
2017 Human resources 59 38 4 0 0 0 0 96 0 26
2017 Financial management 41 52 8 0 0 0 0 92 0 25
2017 Information management 17 64 9 0 10 0 0 81 10 11
2017 Information technology 45 44 6 6 0 0 0 89 6 18
2017 Policy 34 52 3 7 3 0 0 86 11 286
2017 None of the above 45 48 0 7 0 0 0 93 7 31
2014 Federal regulators 40 47 8 5 0 0 0 87 5 36
2014 Communications or public affairs 43 42 3 8 3 0 0 86 11 33
2014 Access to information and privacy 51 49 0 0 0 0 0 100 0 12
2014 Legal services 19 62 5 14 0 0 0 81 14 21
2014 Administration and operations 48 45 3 4 0 0 0 93 4 55
2014 Human resources 47 47 3 3 0 0 0 94 3 30
2014 Financial management 41 48 5 6 0 0 0 89 6 62
2014 Information management 17 47 11 17 8 0 0 64 25 11
2014 Information technology 38 39 9 14 0 0 0 77 14 13
2014 Evaluation 66 34 0 0 0 0 0 100 0 15
2014 Other services to the public 38 45 4 11 4 0 0 82 14 29
2014 None of the above 40 49 4 6 0 0 0 89 7 226

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 81 3 16 0 0 0 0 84 0 30
2017 Access to information and privacy 85 15 0 0 0 0 0 100 0 12
2017 Administration and operations 86 14 0 0 0 0 0 100 0 42
2017 Human resources 77 19 4 0 0 0 0 96 0 26
2017 Financial management 72 16 4 0 0 8 0 96 0 25
2017 Information management 80 20 0 0 0 0 0 100 0 11
2017 Information technology 73 23 4 0 0 0 0 96 0 18
2017 Policy 74 18 2 2 1 2 1 94 4 286
2017 None of the above 59 29 9 3 0 0 0 88 3 31
2014 Federal regulators 79 8 3 5 3 3 0 89 8 36
2014 Communications or public affairs 67 11 17 3 0 3 0 80 3 33
2014 Access to information and privacy 84 16 0 0 0 0 0 100 0 12
2014 Legal services 66 25 5 5 0 0 0 91 5 21
2014 Administration and operations 66 34 0 0 0 0 0 100 0 55
2014 Human resources 71 26 0 0 0 3 0 100 0 31
2014 Financial management 78 16 2 3 2 0 0 93 5 62
2014 Information management 41 41 0 18 0 0 0 82 18 10
2014 Information technology 76 24 0 0 0 0 0 100 0 13
2014 Evaluation 93 0 0 0 7 0 0 93 7 15
2014 Other services to the public 76 14 4 3 4 0 0 89 7 29
2014 None of the above 67 19 4 4 1 3 1 89 6 226

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 66 25 7 3 0 0 0 90 3 31
2017 Access to information and privacy 76 8 0 8 8 0 0 84 16 12
2017 Administration and operations 67 23 5 5 0 0 0 90 5 42
2017 Human resources 55 29 13 4 0 0 0 84 4 26
2017 Financial management 68 20 4 4 4 0 0 88 8 25
2017 Information management 62 38 0 0 0 0 0 100 0 11
2017 Information technology 67 23 6 4 0 0 0 90 4 18
2017 Policy 65 16 3 9 6 0 1 81 15 286
2017 None of the above 48 26 9 16 0 0 0 75 16 31
2014 Federal regulators 59 20 11 8 3 0 0 79 10 36
2014 Communications or public affairs 63 20 12 3 3 0 0 83 5 33
2014 Access to information and privacy 73 27 0 0 0 0 0 100 0 12
2014 Legal services 61 19 5 10 5 0 0 80 15 21
2014 Administration and operations 52 37 3 4 2 0 2 91 5 55
2014 Human resources 84 10 3 3 0 0 0 94 3 31
2014 Financial management 55 26 6 5 8 0 0 81 13 62
2014 Information management 44 10 18 29 0 0 0 54 29 10
2014 Information technology 48 38 7 7 0 0 0 86 7 13
2014 Evaluation 67 13 0 13 7 0 0 80 20 15
2014 Other services to the public 59 14 7 10 7 0 4 75 18 29
2014 None of the above 56 14 4 14 11 0 1 71 25 225

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 44 36 9 7 3 0 0 81 10 31
2017 Access to information and privacy 76 16 8 0 0 0 0 92 0 12
2017 Administration and operations 63 23 4 7 2 0 0 86 10 42
2017 Human resources 55 34 7 4 0 0 0 89 4 26
2017 Financial management 45 44 8 4 0 0 0 88 4 25
2017 Information management 37 37 0 27 0 0 0 73 27 11
2017 Information technology 46 33 17 5 0 0 0 78 5 18
2017 Policy 45 42 4 7 2 0 0 87 10 286
2017 None of the above 45 43 3 10 0 0 0 87 10 31
2014 Federal regulators 43 42 8 5 3 0 0 84 8 36
2014 Communications or public affairs 51 35 3 6 6 0 0 85 12 33
2014 Access to information and privacy 57 8 19 8 8 0 0 65 16 12
2014 Legal services 5 62 14 14 5 0 0 67 19 21
2014 Administration and operations 55 25 13 7 0 0 0 80 7 55
2014 Human resources 32 30 6 22 10 0 0 62 32 31
2014 Financial management 36 35 14 11 3 0 0 71 15 62
2014 Information management 10 54 28 9 0 0 0 64 9 10
2014 Information technology 35 34 9 23 0 0 0 69 23 12
2014 Evaluation 54 46 0 0 0 0 0 100 0 15
2014 Other services to the public 34 38 4 14 11 0 0 72 24 29
2014 None of the above 45 37 6 10 3 0 0 82 13 226

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 33 35 6 20 7 0 0 68 26 31
2017 Access to information and privacy 76 16 8 0 0 0 0 92 0 12
2017 Administration and operations 51 33 6 2 7 0 0 84 10 42
2017 Human resources 51 37 9 4 0 0 0 88 4 26
2017 Financial management 49 31 4 16 0 0 0 80 16 25
2017 Information management 17 47 18 18 0 0 0 64 18 11
2017 Information technology 40 17 21 17 0 0 5 60 18 18
2017 Policy 27 48 12 10 2 0 0 76 12 284
2017 None of the above 42 35 20 3 0 0 0 77 3 31
2014 Federal regulators 27 30 19 16 3 0 7 60 20 36
2014 Communications or public affairs 26 57 14 3 0 0 0 83 3 33
2014 Access to information and privacy 84 16 0 0 0 0 0 100 0 12
2014 Legal services 19 43 14 19 5 0 0 62 24 21
2014 Administration and operations 25 32 25 12 5 0 0 57 17 55
2014 Human resources 35 23 16 16 0 3 7 65 18 31
2014 Financial management 28 40 13 15 3 0 2 69 18 62
2014 Information management 0 39 28 33 0 0 0 39 33 10
2014 Information technology 14 50 21 15 0 0 0 64 15 13
2014 Evaluation 26 53 13 7 0 0 0 80 7 15
2014 Other services to the public 17 31 38 7 7 0 0 48 14 29
2014 None of the above 24 43 14 16 3 0 1 68 19 225

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 38 40 13 7 3 0 0 77 10 31
2017 Access to information and privacy 43 25 8 16 8 0 0 68 24 12
2017 Administration and operations 50 24 7 15 5 0 0 74 19 42
2017 Human resources 33 54 3 9 0 0 0 87 9 26
2017 Financial management 44 48 0 8 0 0 0 92 8 25
2017 Information management 19 54 9 18 0 0 0 73 18 11
2017 Information technology 34 49 11 0 6 0 0 83 6 18
2017 Policy 56 35 4 2 2 0 0 92 4 285
2017 None of the above 64 23 7 4 3 0 0 87 7 31
2014 Federal regulators 45 43 7 5 0 0 0 88 5 36
2014 Communications or public affairs 63 34 0 3 0 0 0 97 3 33
2014 Access to information and privacy 84 0 0 8 8 0 0 84 16 12
2014 Legal services 43 33 9 14 0 0 0 76 14 21
2014 Administration and operations 37 29 12 11 11 0 0 66 21 55
2014 Human resources 49 35 6 10 0 0 0 84 10 31
2014 Financial management 52 40 7 2 0 0 0 92 2 62
2014 Information management 19 26 28 0 19 8 0 49 21 11
2014 Information technology 45 55 0 0 0 0 0 100 0 13
2014 Evaluation 33 33 26 7 0 0 0 66 7 15
2014 Other services to the public 41 41 4 10 3 0 0 83 14 29
2014 None of the above 55 34 7 3 1 0 0 89 4 226

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 38 43 7 7 7 0 0 80 13 31
2017 Access to information and privacy 60 15 8 16 0 0 0 76 16 12
2017 Administration and operations 58 30 2 5 5 0 0 88 10 42
2017 Human resources 53 39 9 0 0 0 0 91 0 26
2017 Financial management 56 36 0 8 0 0 0 92 8 25
2017 Information management 35 55 0 0 10 0 0 90 10 11
2017 Information technology 31 63 0 6 0 0 0 94 6 17
2017 Policy 55 37 3 2 1 0 0 93 3 285
2017 None of the above 51 32 7 4 6 0 0 83 10 31
2014 Federal regulators 51 38 7 3 3 0 0 88 5 36
2014 Communications or public affairs 69 22 3 3 3 0 0 91 6 33
2014 Access to information and privacy 84 8 0 8 0 0 0 92 8 12
2014 Legal services 52 28 10 9 0 0 0 81 9 21
2014 Administration and operations 39 34 9 12 5 0 0 73 18 55
2014 Human resources 49 45 0 6 0 0 0 94 6 31
2014 Financial management 56 29 12 3 0 0 0 85 3 61
2014 Information management 19 57 16 0 8 0 0 76 8 11
2014 Information technology 52 48 0 0 0 0 0 100 0 13
2014 Evaluation 40 40 20 0 0 0 0 80 0 15
2014 Other services to the public 38 45 14 3 0 0 0 83 3 29
2014 None of the above 56 34 6 3 0 0 0 91 4 226

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 46 31 3 13 7 0 0 77 20 30
2017 Access to information and privacy 50 25 8 8 8 0 0 76 16 12
2017 Administration and operations 72 19 9 0 0 0 0 91 0 42
2017 Human resources 53 39 9 0 0 0 0 91 0 26
2017 Financial management 59 29 4 4 4 0 0 88 8 24
2017 Information management 29 46 9 17 0 0 0 74 17 11
2017 Information technology 51 44 0 5 0 0 0 95 5 18
2017 Policy 55 33 6 4 1 0 0 89 5 284
2017 None of the above 53 41 3 3 0 0 0 94 3 31
2014 Federal regulators 48 33 14 3 3 0 0 81 5 36
2014 Communications or public affairs 58 36 3 3 0 0 0 94 3 33
2014 Access to information and privacy 81 19 0 0 0 0 0 100 0 12
2014 Legal services 43 38 14 0 5 0 0 81 5 21
2014 Administration and operations 50 32 14 0 4 0 0 82 4 55
2014 Human resources 61 36 3 0 0 0 0 97 0 31
2014 Financial management 57 20 16 5 0 2 0 79 5 62
2014 Information management 19 57 16 8 0 0 0 76 8 11
2014 Information technology 54 24 22 0 0 0 0 78 0 13
2014 Evaluation 60 40 0 0 0 0 0 100 0 15
2014 Other services to the public 51 31 7 11 0 0 0 82 11 29
2014 None of the above 51 32 10 5 1 1 0 84 6 226

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 46 16 13 9 16 0 0 62 25 31
2017 Access to information and privacy 82 9 9 0 0 0 0 91 0 11
2017 Administration and operations 56 22 11 7 5 0 0 77 12 42
2017 Human resources 54 31 11 5 0 0 0 84 5 26
2017 Financial management 61 27 0 8 4 0 0 88 12 25
2017 Information management 34 47 19 0 0 0 0 81 0 11
2017 Information technology 24 49 17 6 4 0 0 73 10 18
2017 Policy 34 39 10 11 5 0 0 74 16 284
2017 None of the above 44 30 10 10 6 0 0 73 16 30
2014 Federal regulators 27 39 19 13 3 0 0 65 16 36
2014 Communications or public affairs 46 25 12 14 3 0 0 72 17 33
2014 Access to information and privacy 83 9 0 8 0 0 0 92 8 12
2014 Legal services 28 43 19 0 10 0 0 71 10 21
2014 Administration and operations 34 38 11 9 9 0 0 71 18 55
2014 Human resources 45 32 6 9 6 0 0 78 16 31
2014 Financial management 50 26 12 8 5 0 0 75 13 62
2014 Information management 45 27 20 0 8 0 0 72 8 11
2014 Information technology 47 22 7 14 0 0 10 77 16 13
2014 Evaluation 47 40 13 0 0 0 0 87 0 15
2014 Other services to the public 31 27 21 11 11 0 0 58 21 29
2014 None of the above 30 37 14 10 8 0 1 68 18 226

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 59 16 7 3 6 0 9 82 10 31
2017 Access to information and privacy 35 8 16 9 8 0 24 56 23 12
2017 Administration and operations 41 24 9 9 5 0 12 74 16 42
2017 Human resources 30 26 12 13 0 0 19 69 16 26
2017 Financial management 21 12 16 12 20 4 16 40 39 25
2017 Information management 0 46 8 10 9 8 20 63 26 11
2017 Information technology 28 40 6 21 0 0 6 71 22 18
2017 Policy 15 25 9 13 23 3 12 47 42 285
2017 None of the above 19 33 10 19 9 3 6 58 31 31
2014 Federal regulators 8 21 8 28 21 3 11 34 57 36
2014 Communications or public affairs 51 29 3 0 11 0 5 85 11 33
2014 Access to information and privacy 59 8 0 0 16 0 17 81 19 12
2014 Legal services 10 24 14 9 28 5 10 39 44 21
2014 Administration and operations 38 29 13 5 5 2 9 74 11 55
2014 Human resources 33 12 10 3 9 6 27 67 18 31
2014 Financial management 20 11 8 13 32 2 13 37 53 62
2014 Information management 28 24 11 8 8 0 20 65 21 11
2014 Information technology 37 29 7 10 7 0 10 73 19 13
2014 Evaluation 7 27 13 20 20 7 7 39 46 15
2014 Other services to the public 0 10 0 24 52 3 10 12 88 29
2014 None of the above 5 16 11 18 37 3 10 24 63 226

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 24 51 3 19 3 0 0 74 23 31
2017 Access to information and privacy 27 41 16 8 8 0 0 68 16 12
2017 Administration and operations 47 34 9 0 10 0 0 82 10 42
2017 Human resources 33 62 5 0 0 0 0 95 0 26
2017 Financial management 44 32 8 16 0 0 0 76 16 25
2017 Information management 17 47 18 0 18 0 0 64 18 11
2017 Information technology 29 54 6 11 0 0 0 83 11 18
2017 Policy 45 46 5 3 1 0 0 91 4 286
2017 None of the above 48 42 7 3 0 0 0 90 3 31
2014 Federal regulators 37 51 7 5 0 0 0 88 5 36
2014 Communications or public affairs 49 45 0 6 0 0 0 94 6 33
2014 Access to information and privacy 68 16 0 8 8 0 0 84 16 12
2014 Legal services 34 47 14 5 0 0 0 81 5 21
2014 Administration and operations 30 36 11 18 5 0 0 66 23 55
2014 Human resources 26 49 10 15 0 0 0 75 15 31
2014 Financial management 34 55 5 6 0 0 0 89 6 62
2014 Information management 19 17 34 22 8 0 0 36 30 11
2014 Information technology 38 41 7 14 0 0 0 79 14 13
2014 Evaluation 27 34 33 7 0 0 0 60 7 15
2014 Other services to the public 35 52 7 0 7 0 0 86 7 29
2014 None of the above 44 42 7 5 1 0 0 86 7 226

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 33 32 10 12 13 0 0 65 25 31
2017 Access to information and privacy 33 24 18 24 0 0 0 57 24 12
2017 Administration and operations 45 31 9 7 7 0 0 77 15 42
2017 Human resources 38 46 12 4 0 0 0 85 4 26
2017 Financial management 37 24 20 20 0 0 0 60 20 25
2017 Information management 9 63 9 9 10 0 0 72 19 11
2017 Information technology 21 41 23 6 10 0 0 62 16 18
2017 Policy 31 42 11 12 3 0 1 74 15 286
2017 None of the above 38 36 14 9 3 0 0 74 12 31
2014 Federal regulators 19 51 17 11 3 0 0 69 13 36
2014 Communications or public affairs 40 38 3 14 6 0 0 77 20 33
2014 Access to information and privacy 59 25 8 8 0 0 0 84 8 12
2014 Legal services 14 62 5 14 5 0 0 76 19 21
2014 Administration and operations 29 34 14 12 11 0 0 63 23 55
2014 Human resources 23 35 20 13 6 3 0 60 20 31
2014 Financial management 28 43 21 3 3 0 2 72 6 62
2014 Information management 28 19 24 20 8 0 0 47 28 11
2014 Information technology 43 22 7 21 7 0 0 65 28 13
2014 Evaluation 20 40 33 0 7 0 0 60 7 15
2014 Other services to the public 27 42 21 0 11 0 0 69 11 29
2014 None of the above 27 41 16 14 3 0 0 68 17 226

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 37 28 3 25 7 0 0 65 32 31
2017 Access to information and privacy 48 36 16 0 0 0 0 84 0 12
2017 Administration and operations 50 43 0 5 2 0 0 93 7 42
2017 Human resources 41 48 7 4 0 0 0 89 4 26
2017 Financial management 41 24 16 20 0 0 0 65 20 25
2017 Information management 9 74 0 17 0 0 0 83 17 11
2017 Information technology 33 40 17 6 4 0 0 73 10 18
2017 Policy 28 51 11 8 2 0 0 79 10 286
2017 None of the above 41 42 7 10 0 0 0 83 10 31

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 49 28 0 16 7 0 0 77 23 31
2017 Access to information and privacy 49 43 8 0 0 0 0 92 0 12
2017 Administration and operations 50 43 2 2 2 0 0 93 5 42
2017 Human resources 52 44 0 4 0 0 0 96 4 26
2017 Financial management 45 27 16 12 0 0 0 72 12 25
2017 Information management 9 72 0 9 10 0 0 81 19 11
2017 Information technology 40 39 17 0 4 0 0 79 4 18
2017 Policy 48 39 8 3 2 0 0 87 5 286
2017 None of the above 51 36 10 3 0 0 0 87 3 31
2014 Federal regulators 40 43 14 0 3 0 0 83 3 36
2014 Communications or public affairs 63 28 6 0 3 0 0 91 3 33
2014 Access to information and privacy 76 16 0 8 0 0 0 92 8 12
2014 Legal services 43 47 10 0 0 0 0 90 0 21
2014 Administration and operations 39 30 22 3 2 2 2 72 5 55
2014 Human resources 42 35 16 0 0 3 3 82 0 31
2014 Financial management 49 43 6 2 0 0 0 92 2 62
2014 Information management 19 72 8 0 0 0 0 92 0 11
2014 Information technology 38 41 7 7 7 0 0 79 14 13
2014 Evaluation 26 60 7 0 7 0 0 87 7 15
2014 Other services to the public 35 52 10 3 0 0 0 86 3 29
2014 None of the above 53 39 5 4 0 0 0 91 4 226

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 36 35 0 16 13 0 0 71 29 31
2017 Access to information and privacy 41 35 0 16 8 0 0 76 24 12
2017 Administration and operations 45 28 14 0 12 0 0 73 12 42
2017 Human resources 42 51 0 8 0 0 0 92 8 26
2017 Financial management 45 32 16 0 8 0 0 76 8 25
2017 Information management 9 46 28 8 10 0 0 54 18 11
2017 Information technology 33 34 6 11 16 0 0 67 27 18
2017 Policy 35 42 11 7 5 0 0 78 12 285
2017 None of the above 38 38 11 10 3 0 0 76 13 29

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 34 46 0 17 3 0 0 80 20 30
2017 Access to information and privacy 59 16 8 8 8 0 0 76 16 12
2017 Administration and operations 67 21 9 2 0 0 0 88 2 42
2017 Human resources 53 47 0 0 0 0 0 100 0 26
2017 Financial management 58 33 4 4 0 0 0 91 4 24
2017 Information management 36 56 0 8 0 0 0 92 8 11
2017 Information technology 56 27 11 6 0 0 0 83 6 18
2017 Policy 51 39 7 2 1 0 0 90 3 285
2017 None of the above 64 25 11 0 0 0 0 89 0 31
2014 Federal regulators 64 21 14 0 0 0 0 86 0 36
2014 Communications or public affairs 77 14 6 3 0 0 0 91 3 33
2014 Access to information and privacy 84 8 0 8 0 0 0 92 8 12
2014 Legal services 43 42 9 5 0 0 0 86 5 21
2014 Administration and operations 63 16 18 4 0 0 0 79 4 55
2014 Human resources 55 39 6 0 0 0 0 94 0 30
2014 Financial management 54 39 3 3 0 0 0 93 3 61
2014 Information management 28 52 20 0 0 0 0 80 0 11
2014 Information technology 79 14 0 7 0 0 0 93 7 13
2014 Evaluation 53 14 26 7 0 0 0 67 7 15
2014 Other services to the public 56 38 7 0 0 0 0 93 0 29
2014 None of the above 59 31 8 2 0 0 0 89 2 226

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 34 31 13 16 7 0 0 64 23 31
2017 Access to information and privacy 59 24 16 0 0 0 0 84 0 12
2017 Administration and operations 52 31 5 5 7 0 0 83 12 42
2017 Human resources 42 41 9 8 0 0 0 83 8 26
2017 Financial management 45 28 16 12 0 0 0 72 12 25
2017 Information management 19 36 27 19 0 0 0 54 19 11
2017 Information technology 23 55 17 4 0 0 0 79 4 18
2017 Policy 40 43 7 7 2 0 0 84 9 285
2017 None of the above 33 40 14 6 6 0 0 73 13 30
2014 Federal regulators 32 46 17 5 0 0 0 78 5 36
2014 Communications or public affairs 35 45 0 20 0 0 0 80 20 33
2014 Access to information and privacy 41 59 0 0 0 0 0 100 0 12
2014 Legal services 10 71 9 5 0 5 0 85 5 21
2014 Administration and operations 18 50 14 13 4 2 0 69 17 55
2014 Human resources 35 36 3 19 6 0 0 71 25 31
2014 Financial management 37 50 8 5 0 0 0 87 5 62
2014 Information management 19 25 8 39 8 0 0 44 47 11
2014 Information technology 48 31 7 14 0 0 0 79 14 13
2014 Evaluation 20 60 7 7 7 0 0 80 13 15
2014 Other services to the public 28 55 7 3 7 0 0 83 10 29
2014 None of the above 38 42 11 7 2 0 0 81 8 226

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 31 27 20 16 7 0 0 58 23 31
2017 Access to information and privacy 43 33 8 16 0 0 0 76 16 12
2017 Administration and operations 48 35 7 2 7 0 0 83 10 42
2017 Human resources 40 45 7 8 0 0 0 85 8 26
2017 Financial management 41 28 16 16 0 0 0 68 16 25
2017 Information management 19 44 28 0 10 0 0 62 10 11
2017 Information technology 36 43 17 4 0 0 0 79 4 18
2017 Policy 38 40 10 8 4 0 0 78 12 285
2017 None of the above 42 26 23 6 3 0 0 68 10 31
2014 Federal regulators 29 49 22 0 0 0 0 78 0 36
2014 Communications or public affairs 31 49 6 14 0 0 0 80 14 33
2014 Access to information and privacy 43 57 0 0 0 0 0 100 0 12
2014 Legal services 19 33 28 14 5 0 0 52 19 21
2014 Administration and operations 27 52 13 2 7 0 0 79 9 55
2014 Human resources 32 32 20 13 3 0 0 64 16 31
2014 Financial management 45 37 11 6 0 0 0 82 6 62
2014 Information management 28 28 16 19 8 0 0 57 27 11
2014 Information technology 50 29 7 7 7 0 0 79 14 13
2014 Evaluation 20 47 13 13 7 0 0 67 20 15
2014 Other services to the public 28 31 21 14 7 0 0 58 21 29
2014 None of the above 38 36 13 9 2 0 0 75 12 226

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 28 35 9 19 10 0 0 63 29 31
2017 Access to information and privacy 42 33 8 16 0 0 0 76 16 12
2017 Administration and operations 50 36 5 7 2 0 0 85 10 42
2017 Human resources 33 50 13 4 0 0 0 83 4 26
2017 Financial management 45 40 4 12 0 0 0 85 12 25
2017 Information management 19 53 19 10 0 0 0 71 10 11
2017 Information technology 23 61 11 4 0 0 0 85 4 18
2017 Policy 39 44 8 5 1 1 1 85 7 285
2017 None of the above 32 42 14 7 3 0 3 76 10 31
2014 Federal regulators 29 41 19 11 0 0 0 71 11 36
2014 Communications or public affairs 58 30 3 9 0 0 0 88 9 33
2014 Access to information and privacy 59 41 0 0 0 0 0 100 0 12
2014 Legal services 28 33 28 10 0 0 0 62 10 21
2014 Administration and operations 30 34 23 7 4 2 0 65 11 55
2014 Human resources 45 26 13 12 3 0 0 71 15 31
2014 Financial management 36 51 6 5 2 0 0 87 7 62
2014 Information management 19 38 28 8 8 0 0 57 16 11
2014 Information technology 40 24 15 21 0 0 0 64 21 13
2014 Evaluation 20 54 20 7 0 0 0 74 7 15
2014 Other services to the public 38 31 14 10 7 0 0 68 18 29
2014 None of the above 40 41 8 5 1 1 4 85 7 225

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 36 37 13 3 10 0 0 73 13 30
2017 Access to information and privacy 44 32 16 8 0 0 0 76 8 12
2017 Administration and operations 52 29 9 2 7 0 0 82 10 42
2017 Human resources 37 54 5 4 0 0 0 91 4 26
2017 Financial management 48 40 8 4 0 0 0 88 4 25
2017 Information management 27 46 19 8 0 0 0 73 8 11
2017 Information technology 40 37 23 0 0 0 0 77 0 18
2017 Policy 46 45 4 4 1 0 0 91 5 285
2017 None of the above 64 20 7 9 0 0 0 84 9 31
2014 Federal regulators 43 49 5 0 3 0 0 92 3 36
2014 Communications or public affairs 58 31 8 3 0 0 0 89 3 33
2014 Access to information and privacy 68 16 0 0 16 0 0 84 16 12
2014 Legal services 43 38 9 10 0 0 0 81 10 21
2014 Administration and operations 38 29 16 8 9 0 0 66 17 55
2014 Human resources 34 53 6 4 4 0 0 87 7 30
2014 Financial management 49 42 7 3 0 0 0 90 3 62
2014 Information management 19 34 36 11 0 0 0 53 11 11
2014 Information technology 57 36 7 0 0 0 0 93 0 13
2014 Evaluation 33 27 33 0 7 0 0 60 7 15
2014 Other services to the public 38 49 3 7 3 0 0 86 10 29
2014 None of the above 48 38 9 4 1 0 0 85 5 225

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 20 45 10 22 3 0 0 66 25 31
2017 Access to information and privacy 9 42 41 0 8 0 0 51 8 12
2017 Administration and operations 44 32 12 7 2 2 0 78 10 42
2017 Human resources 32 26 33 9 0 0 0 58 9 26
2017 Financial management 48 28 20 4 0 0 0 76 4 25
2017 Information management 45 47 9 0 0 0 0 91 0 11
2017 Information technology 16 41 17 10 15 0 0 57 26 18
2017 Policy 17 41 25 9 7 0 0 58 16 286
2017 None of the above 36 45 6 4 10 0 0 80 13 31
2014 Federal regulators 26 32 13 15 14 0 0 58 28 36
2014 Communications or public affairs 26 49 17 3 3 0 3 77 6 33
2014 Access to information and privacy 35 41 8 8 8 0 0 76 16 12
2014 Legal services 20 56 14 5 5 0 0 76 10 21
2014 Administration and operations 45 29 14 4 9 0 0 73 12 55
2014 Human resources 42 35 9 13 0 0 0 78 13 31
2014 Financial management 30 32 29 7 2 0 0 63 8 62
2014 Information management 20 45 24 0 11 0 0 65 11 11
2014 Information technology 30 34 14 0 22 0 0 64 22 13
2014 Evaluation 53 33 14 0 0 0 0 86 0 15
2014 Other services to the public 14 41 24 17 4 0 0 55 21 29
2014 None of the above 20 38 25 10 8 0 0 57 18 226

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 16 19 29 23 14 0 0 36 35 31
2017 Access to information and privacy 16 35 33 0 16 0 0 16 51 12
2017 Administration and operations 2 19 41 12 21 2 2 34 23 41
2017 Human resources 11 19 37 16 12 0 5 29 32 26
2017 Financial management 4 20 36 16 20 0 4 38 24 25
2017 Information management 9 39 18 9 26 0 0 35 47 11
2017 Information technology 15 33 12 29 6 0 4 37 51 18
2017 Policy 3 21 49 20 6 0 1 26 24 285
2017 None of the above 0 20 42 29 6 0 3 36 21 31
2014 Federal regulators 3 20 53 19 5 0 0 24 23 36
2014 Communications or public affairs 3 17 51 20 9 0 0 29 20 33
2014 Access to information and privacy 8 16 33 24 9 11 0 37 27 12
2014 Legal services 0 39 52 5 0 5 0 5 40 21
2014 Administration and operations 9 19 41 20 9 0 2 30 29 55
2014 Human resources 9 22 30 26 6 3 3 34 34 31
2014 Financial management 0 18 48 22 11 0 0 34 18 62
2014 Information management 17 34 30 19 0 0 0 19 51 11
2014 Information technology 14 14 56 7 9 0 0 16 28 13
2014 Evaluation 0 13 41 40 7 0 0 46 13 15
2014 Other services to the public 7 25 45 21 3 0 0 24 32 29
2014 None of the above 3 16 50 22 8 0 0 30 20 225

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 20 16 13 19 30 0 3 50 36 31
2017 Access to information and privacy 0 16 27 42 15 0 0 57 16 12
2017 Administration and operations 10 5 31 22 25 0 7 51 16 41
2017 Human resources 0 12 31 18 39 0 0 57 12 26
2017 Financial management 0 16 24 28 28 0 4 58 16 25
2017 Information management 0 0 54 18 18 10 0 40 0 11
2017 Information technology 10 11 23 36 16 0 4 54 22 18
2017 Policy 3 8 18 39 29 1 1 70 11 284
2017 None of the above 0 20 17 41 19 0 3 61 21 31
2014 Federal regulators 0 17 25 40 19 0 0 58 17 36
2014 Communications or public affairs 0 3 32 45 20 0 0 65 3 33
2014 Access to information and privacy 0 16 8 33 33 0 11 73 18 12
2014 Legal services 0 10 19 62 0 5 5 68 11 21
2014 Administration and operations 2 16 17 31 24 9 2 61 20 54
2014 Human resources 10 14 31 23 16 3 3 41 25 31
2014 Financial management 2 11 24 37 24 0 2 62 13 62
2014 Information management 8 28 20 36 8 0 0 44 36 11
2014 Information technology 14 7 31 22 16 10 0 42 23 13
2014 Evaluation 0 0 27 47 20 0 7 71 0 15
2014 Other services to the public 0 28 18 30 24 0 0 55 28 29
2014 None of the above 0 6 20 51 22 0 1 73 6 224

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 16 13 35 20 13 3 0 33 30 31
2017 Access to information and privacy 0 29 53 0 18 0 0 18 29 11
2017 Administration and operations 7 20 31 17 22 2 0 40 28 41
2017 Human resources 12 14 29 20 25 0 0 45 26 26
2017 Financial management 4 24 40 8 20 0 4 29 29 25
2017 Information management 22 10 41 0 19 0 9 20 35 10
2017 Information technology 15 11 29 30 10 0 4 42 28 18
2017 Policy 7 15 37 28 13 1 0 41 23 285
2017 None of the above 7 27 29 19 12 0 6 33 36 31
2014 Federal regulators 8 20 29 38 3 0 3 41 29 36
2014 Communications or public affairs 15 17 31 28 6 0 3 35 33 33
2014 Access to information and privacy 24 41 8 8 9 0 11 19 72 12
2014 Legal services 9 38 38 5 0 5 5 5 53 21
2014 Administration and operations 19 14 39 16 8 0 4 24 35 55
2014 Human resources 12 35 20 19 9 3 0 30 49 31
2014 Financial management 6 27 36 19 8 3 0 28 35 62
2014 Information management 9 53 10 17 11 0 0 28 62 11
2014 Information technology 14 7 44 8 7 20 0 19 26 13
2014 Evaluation 0 34 27 26 7 7 0 35 36 15
2014 Other services to the public 18 17 28 27 7 0 3 35 36 29
2014 None of the above 7 22 38 24 8 1 0 32 29 225

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 23 17 20 27 14 0 0 40 40 31
2017 Access to information and privacy 24 32 27 0 16 0 0 16 57 12
2017 Administration and operations 2 12 33 27 23 2 0 51 15 41
2017 Human resources 15 0 22 42 21 0 0 63 15 26
2017 Financial management 4 8 48 16 21 0 4 38 12 25
2017 Information management 10 37 19 0 35 0 0 35 47 11
2017 Information technology 21 11 33 13 17 0 4 31 34 18
2017 Policy 5 20 42 27 6 0 1 33 25 285
2017 None of the above 3 16 27 42 9 0 3 53 20 31
2014 Federal regulators 0 36 38 21 5 0 0 26 36 36
2014 Communications or public affairs 6 14 37 32 11 0 0 43 20 33
2014 Access to information and privacy 24 16 41 0 19 0 0 19 40 12
2014 Legal services 10 10 47 24 5 5 0 30 20 21
2014 Administration and operations 11 14 35 23 11 2 4 36 26 55
2014 Human resources 6 12 36 30 13 3 0 44 19 31
2014 Financial management 0 23 34 29 13 2 0 42 23 62
2014 Information management 0 8 34 36 11 0 11 53 10 11
2014 Information technology 7 14 36 7 16 10 10 28 26 13
2014 Evaluation 0 7 60 13 20 0 0 33 7 15
2014 Other services to the public 14 24 34 10 17 0 0 27 38 29
2014 None of the above 3 25 45 20 7 1 0 26 28 226

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 19 19 28 17 17 0 0 34 38 31
2017 Access to information and privacy 24 16 35 7 17 0 0 25 41 12
2017 Administration and operations 2 24 39 7 25 0 2 33 27 42
2017 Human resources 23 29 23 7 17 0 0 24 53 26
2017 Financial management 8 28 16 24 21 0 4 47 37 25
2017 Information management 10 46 20 8 17 0 0 25 55 11
2017 Information technology 21 39 12 18 6 0 4 25 63 18
2017 Policy 6 17 32 29 14 1 2 44 23 285
2017 None of the above 13 17 20 30 13 0 6 46 32 30
2014 Federal regulators 6 36 19 32 5 0 3 38 43 36
2014 Communications or public affairs 3 17 45 18 14 0 3 33 20 33
2014 Access to information and privacy 0 24 41 8 27 0 0 35 24 12
2014 Legal services 5 14 43 28 0 5 5 31 21 21
2014 Administration and operations 7 16 38 19 11 0 9 33 25 55
2014 Human resources 29 28 26 3 10 3 0 14 59 31
2014 Financial management 3 16 34 28 14 3 2 44 21 62
2014 Information management 17 47 36 0 0 0 0 0 64 11
2014 Information technology 45 7 21 0 7 10 10 9 65 13
2014 Evaluation 0 7 60 13 20 0 0 33 7 15
2014 Other services to the public 11 24 21 27 14 3 0 42 36 29
2014 None of the above 7 17 34 28 11 1 2 40 25 225

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 20 9 15 26 23 3 3 53 31 31
2017 Access to information and privacy 8 43 33 7 9 0 0 16 51 12
2017 Administration and operations 14 15 24 22 17 7 0 43 31 41
2017 Human resources 8 28 33 11 18 0 4 29 37 26
2017 Financial management 0 8 40 16 28 0 8 49 8 25
2017 Information management 0 28 8 38 27 0 0 64 28 11
2017 Information technology 10 39 17 19 11 0 4 31 51 18
2017 Policy 6 15 27 31 17 3 2 50 22 285
2017 None of the above 7 12 43 16 12 0 9 31 21 31
2014 Federal regulators 0 23 40 29 5 3 0 35 23 36
2014 Communications or public affairs 0 9 16 43 29 0 3 73 10 33
2014 Access to information and privacy 0 8 33 32 17 11 0 55 9 12
2014 Legal services 0 9 38 43 5 5 0 50 10 21
2014 Administration and operations 7 14 18 36 16 3 5 57 23 55
2014 Human resources 23 6 42 13 9 6 0 24 32 31
2014 Financial management 5 7 21 42 21 2 3 66 12 62
2014 Information management 9 28 28 27 8 0 0 35 37 11
2014 Information technology 0 14 14 29 23 10 10 65 18 13
2014 Evaluation 0 14 14 43 28 0 0 72 14 14
2014 Other services to the public 7 24 14 20 28 7 0 51 34 29
2014 None of the above 0 8 34 40 14 1 3 56 9 225

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 16 15 20 35 14 0 0 49 32 31
2017 Access to information and privacy 8 27 33 8 25 0 0 33 35 12
2017 Administration and operations 5 19 26 27 20 0 2 48 25 41
2017 Human resources 8 11 41 19 21 0 0 40 19 26
2017 Financial management 4 8 32 28 20 0 8 52 13 25
2017 Information management 10 19 38 9 17 0 8 28 31 11
2017 Information technology 27 23 17 29 0 0 4 30 52 18
2017 Policy 5 14 34 34 9 1 2 45 20 285
2017 None of the above 0 17 26 29 12 7 9 48 20 31
2014 Federal regulators 5 8 47 33 8 0 0 40 13 36
2014 Communications or public affairs 3 15 44 17 12 9 0 32 20 32
2014 Access to information and privacy 16 33 16 16 9 0 11 28 54 12
2014 Legal services 0 24 47 19 0 5 5 21 27 21
2014 Administration and operations 9 14 34 26 7 4 5 37 25 55
2014 Human resources 16 13 38 23 6 3 0 30 31 31
2014 Financial management 3 21 29 30 10 5 2 43 26 62
2014 Information management 0 26 44 19 0 0 11 21 29 11
2014 Information technology 14 15 37 7 7 20 0 18 36 13
2014 Evaluation 0 27 20 20 20 13 0 46 31 15
2014 Other services to the public 14 11 20 31 14 7 3 50 28 29
2014 None of the above 4 19 34 27 11 3 3 40 24 225
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 75 15 3 7 0 0 0 90 7 31
2017 Access to information and privacy 68 16 8 8 0 0 0 84 8 12
2017 Administration and operations 76 17 5 2 0 0 0 93 2 42
2017 Human resources 73 23 4 0 0 0 0 96 0 26
2017 Financial management 56 32 4 4 0 4 0 91 4 25
2017 Information management 72 28 0 0 0 0 0 100 0 11
2017 Information technology 56 40 0 4 0 0 0 96 4 18
2017 Policy 65 22 4 6 2 1 0 88 8 285
2017 None of the above 42 26 13 16 0 0 3 70 17 31
2014 Federal regulators 46 42 5 8 0 0 0 87 8 36
2014 Communications or public affairs 72 17 9 0 3 0 0 89 3 33
2014 Access to information and privacy 89 0 11 0 0 0 0 89 0 12
2014 Legal services 71 19 0 5 5 0 0 90 10 21
2014 Administration and operations 63 30 2 4 0 2 0 95 4 55
2014 Human resources 81 19 0 0 0 0 0 100 0 31
2014 Financial management 66 16 3 5 7 0 3 85 12 62
2014 Information management 48 28 8 16 0 0 0 76 16 11
2014 Information technology 50 50 0 0 0 0 0 100 0 13
2014 Evaluation 80 7 7 7 0 0 0 86 7 15
2014 Other services to the public 59 20 7 7 7 0 0 79 14 29
2014 None of the above 64 17 6 8 4 0 1 82 12 226

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 24 20 21 19 10 7 0 46 31 31
2017 Access to information and privacy 8 32 0 44 16 0 0 40 60 12
2017 Administration and operations 33 24 23 9 2 4 5 63 13 42
2017 Human resources 46 36 3 4 0 7 4 92 4 26
2017 Financial management 25 36 12 12 4 8 4 69 18 25
2017 Information management 19 46 19 8 0 9 0 71 9 11
2017 Information technology 45 34 11 0 4 0 5 84 4 18
2017 Policy 34 30 10 6 3 9 9 77 10 286
2017 None of the above 31 24 19 10 3 0 13 63 15 31
2014 Federal regulators 35 35 13 3 0 3 12 81 3 36
2014 Communications or public affairs 37 32 3 14 0 14 0 80 16 33
2014 Access to information and privacy 41 40 11 0 0 8 0 88 0 12
2014 Legal services 9 48 14 0 5 5 19 75 7 21
2014 Administration and operations 31 34 22 0 5 5 3 70 6 55
2014 Human resources 38 27 13 16 3 0 3 67 20 31
2014 Financial management 48 22 15 5 2 3 5 77 7 62
2014 Information management 27 38 8 28 0 0 0 64 28 11
2014 Information technology 33 36 14 0 7 0 10 77 8 13
2014 Evaluation 26 34 7 7 20 7 0 65 28 15
2014 Other services to the public 35 17 10 14 7 10 7 63 25 29
2014 None of the above 36 27 10 3 2 9 14 81 6 226

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 46 22 13 12 7 0 0 68 19 31
2017 Access to information and privacy 32 36 16 8 8 0 0 68 16 12
2017 Administration and operations 38 32 18 5 7 0 0 70 12 42
2017 Human resources 61 32 0 4 4 0 0 92 8 26
2017 Financial management 45 32 8 12 4 0 0 76 16 25
2017 Information management 37 27 19 10 8 0 0 63 18 11
2017 Information technology 57 39 0 0 4 0 0 96 4 18
2017 Policy 54 29 8 7 2 1 0 83 9 286
2017 None of the above 57 27 0 13 3 0 0 84 16 31
2014 Federal regulators 53 34 5 3 5 0 0 87 8 36
2014 Communications or public affairs 60 17 6 14 3 0 0 77 17 33
2014 Access to information and privacy 73 27 0 0 0 0 0 100 0 12
2014 Legal services 42 28 19 5 5 0 0 71 10 21
2014 Administration and operations 39 34 12 9 5 0 0 73 14 55
2014 Human resources 47 26 10 10 6 0 0 74 16 31
2014 Financial management 55 27 5 11 2 0 0 82 13 62
2014 Information management 36 17 0 36 11 0 0 53 47 11
2014 Information technology 54 39 0 0 7 0 0 93 7 13
2014 Evaluation 33 27 7 13 20 0 0 60 33 15
2014 Other services to the public 49 27 7 10 4 3 0 79 14 29
2014 None of the above 55 32 5 6 2 0 0 87 8 226

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 41 39 10 7 3 0 0 80 10 31
2017 Access to information and privacy 32 42 18 8 0 0 0 73 8 12
2017 Administration and operations 44 30 14 9 2 0 0 74 12 42
2017 Human resources 36 45 11 4 4 0 0 81 8 26
2017 Financial management 37 47 4 12 0 0 0 84 12 25
2017 Information management 19 45 19 10 8 0 0 63 18 11
2017 Information technology 34 39 10 17 0 0 0 73 17 18
2017 Policy 62 27 5 4 2 1 0 89 6 286
2017 None of the above 57 19 11 10 3 0 0 76 13 31
2014 Federal regulators 54 44 3 0 0 0 0 97 0 36
2014 Communications or public affairs 56 35 0 9 0 0 0 91 9 33
2014 Access to information and privacy 41 51 0 8 0 0 0 92 8 12
2014 Legal services 24 47 10 5 0 9 5 83 6 21
2014 Administration and operations 31 46 18 2 2 2 0 78 4 55
2014 Human resources 38 42 6 13 0 0 0 80 13 31
2014 Financial management 52 37 7 3 0 0 2 90 3 62
2014 Information management 38 18 11 24 8 0 0 57 32 11
2014 Information technology 14 48 21 7 0 10 0 69 8 13
2014 Evaluation 33 40 7 7 13 0 0 74 20 15
2014 Other services to the public 59 31 0 3 4 3 0 93 7 29
2014 None of the above 62 32 2 2 0 1 0 95 3 226

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 30 29 9 26 0 7 0 63 28 31
2017 Access to information and privacy 16 10 24 16 0 33 0 40 24 12
2017 Administration and operations 50 21 10 10 5 5 0 74 15 42
2017 Human resources 33 40 13 7 4 4 0 76 11 26
2017 Financial management 29 36 12 12 0 12 0 73 13 25
2017 Information management 9 38 28 10 8 8 0 50 19 11
2017 Information technology 50 23 6 16 6 0 0 73 21 18
2017 Policy 39 30 8 5 3 13 2 81 10 286
2017 None of the above 35 20 17 7 3 18 0 67 12 31
2014 Federal regulators 40 39 8 8 0 5 0 83 8 36
2014 Communications or public affairs 46 31 3 6 0 13 0 90 6 33
2014 Access to information and privacy 65 27 8 0 0 0 0 92 0 12
2014 Legal services 42 33 0 10 0 9 5 89 11 21
2014 Administration and operations 27 31 16 13 4 11 0 64 18 55
2014 Human resources 44 23 17 12 0 3 0 70 13 31
2014 Financial management 47 27 10 5 2 5 5 82 7 62
2014 Information management 45 0 8 8 16 22 0 58 31 11
2014 Information technology 28 23 29 0 0 20 0 64 0 13
2014 Evaluation 34 13 7 13 20 13 0 54 38 15
2014 Other services to the public 41 28 4 7 4 17 0 83 12 29
2014 None of the above 47 25 6 7 1 13 1 84 9 226

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 10 20 22 15 13 13 7 38 35 31
2017 Access to information and privacy 0 32 27 17 16 8 0 35 36 12
2017 Administration and operations 14 30 20 14 5 12 5 53 23 42
2017 Human resources 16 36 15 8 4 15 8 67 14 26
2017 Financial management 21 24 12 12 12 20 0 55 30 25
2017 Information management 9 19 19 10 18 26 0 37 37 11
2017 Information technology 23 29 23 6 15 0 5 54 22 18
2017 Policy 12 24 14 10 4 30 7 57 21 286
2017 None of the above 15 21 14 16 3 22 9 53 28 31
2014 Federal regulators 16 19 24 11 3 18 9 48 18 36
2014 Communications or public affairs 23 11 20 20 6 17 3 42 32 33
2014 Access to information and privacy 33 16 8 24 0 19 0 61 29 12
2014 Legal services 9 28 19 5 10 23 5 53 21 21
2014 Administration and operations 22 20 18 12 9 18 2 52 26 55
2014 Human resources 26 29 13 10 19 3 0 57 30 31
2014 Financial management 12 29 16 18 2 19 5 53 25 62
2014 Information management 9 19 8 37 8 19 0 35 55 11
2014 Information technology 23 7 22 14 7 20 7 41 29 13
2014 Evaluation 13 14 20 7 26 20 0 33 41 15
2014 Other services to the public 21 18 4 11 10 30 7 61 33 29
2014 None of the above 9 30 15 9 2 26 8 61 17 226

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 46 42 3 3 7 0 0 87 9 31
2017 Access to information and privacy 9 64 10 8 8 0 0 73 16 12
2017 Administration and operations 55 35 5 2 2 0 0 90 5 42
2017 Human resources 49 40 4 8 0 0 0 89 8 26
2017 Financial management 53 39 0 8 0 0 0 92 8 25
2017 Information management 28 45 10 18 0 0 0 72 18 11
2017 Information technology 62 33 0 6 0 0 0 94 6 18
2017 Policy 73 20 1 4 1 0 0 93 6 286
2017 None of the above 62 21 4 10 3 0 0 83 13 30
2014 Federal regulators 56 39 5 0 0 0 0 95 0 36
2014 Communications or public affairs 57 31 6 6 0 0 0 89 6 33
2014 Access to information and privacy 65 35 0 0 0 0 0 100 0 12
2014 Legal services 80 10 0 10 0 0 0 90 10 21
2014 Administration and operations 54 34 10 2 0 0 0 88 2 55
2014 Human resources 45 45 6 3 0 0 0 90 3 31
2014 Financial management 66 23 5 7 0 0 0 89 7 62
2014 Information management 45 30 8 8 8 0 0 76 16 11
2014 Information technology 55 45 0 0 0 0 0 100 0 13
2014 Evaluation 53 33 13 0 0 0 0 87 0 15
2014 Other services to the public 61 32 3 3 0 0 0 93 3 28
2014 None of the above 74 23 2 0 0 0 0 97 1 226
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 40 28 13 16 3 0 0 68 19 31
2017 Access to information and privacy 40 52 0 8 0 0 0 92 8 12
2017 Administration and operations 50 35 5 5 2 0 2 88 7 42
2017 Human resources 53 43 0 4 0 0 0 96 4 26
2017 Financial management 49 35 8 8 0 0 0 84 8 25
2017 Information management 38 45 18 0 0 0 0 82 0 11
2017 Information technology 65 18 6 6 4 0 0 84 10 17
2017 Policy 35 43 7 10 3 1 1 80 14 286
2017 None of the above 41 34 4 16 6 0 0 75 22 31
2014 Federal regulators 34 50 0 13 0 3 0 86 14 36
2014 Communications or public affairs 57 20 11 9 3 0 0 77 11 33
2014 Access to information and privacy 59 33 8 0 0 0 0 92 0 12
2014 Legal services 47 33 10 10 0 0 0 81 10 21
2014 Administration and operations 31 39 16 3 11 0 0 69 14 55
2014 Human resources 38 29 23 0 6 3 0 69 7 31
2014 Financial management 37 44 15 5 0 0 0 81 5 62
2014 Information management 64 16 0 11 8 0 0 81 19 11
2014 Information technology 34 44 22 0 0 0 0 78 0 13
2014 Evaluation 40 13 27 13 7 0 0 53 20 15
2014 Other services to the public 35 34 10 10 10 0 0 69 21 29
2014 None of the above 31 45 12 7 3 2 1 78 10 226

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 49 20 18 13 0 0 0 69 13 31
2017 Access to information and privacy 57 27 8 8 0 0 0 84 8 12
2017 Administration and operations 50 26 10 2 5 4 2 81 8 42
2017 Human resources 69 20 0 8 0 4 0 92 8 26
2017 Financial management 65 24 0 8 4 0 0 88 12 25
2017 Information management 54 37 9 0 0 0 0 91 0 11
2017 Information technology 57 28 6 4 0 6 0 90 4 18
2017 Policy 56 28 7 4 2 2 1 86 7 285
2017 None of the above 64 27 4 0 3 3 0 93 3 31
2014 Federal regulators 48 27 23 3 0 0 0 74 3 36
2014 Communications or public affairs 55 25 14 6 0 0 0 80 6 33
2014 Access to information and privacy 59 32 0 0 0 9 0 100 0 12
2014 Legal services 66 19 10 5 0 0 0 85 5 21
2014 Administration and operations 43 29 13 9 4 0 4 74 13 55
2014 Human resources 41 30 20 6 3 0 0 71 9 31
2014 Financial management 56 24 13 3 0 2 2 83 3 62
2014 Information management 35 38 20 8 0 0 0 72 8 11
2014 Information technology 48 37 8 0 7 0 0 85 7 13
2014 Evaluation 20 40 27 0 7 7 0 64 7 15
2014 Other services to the public 52 24 3 10 11 0 0 76 21 29
2014 None of the above 47 32 8 5 1 6 1 85 7 226

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 53 18 13 13 3 0 0 71 16 31
2017 Access to information and privacy 48 27 17 8 0 0 0 75 8 12
2017 Administration and operations 48 35 8 7 2 0 0 82 10 42
2017 Human resources 60 33 3 4 0 0 0 93 4 26
2017 Financial management 49 32 8 12 0 0 0 80 12 25
2017 Information management 29 62 9 0 0 0 0 91 0 11
2017 Information technology 57 33 0 6 4 0 0 90 10 18
2017 Policy 50 38 5 3 2 1 0 89 5 286
2017 None of the above 51 37 0 6 6 0 0 88 12 31
2014 Federal regulators 40 40 17 3 0 0 0 80 3 36
2014 Communications or public affairs 47 19 14 17 3 0 0 66 20 33
2014 Access to information and privacy 67 33 0 0 0 0 0 100 0 12
2014 Legal services 42 43 10 5 0 0 0 85 5 21
2014 Administration and operations 41 35 11 9 3 2 0 77 12 55
2014 Human resources 38 39 10 9 0 3 0 80 10 31
2014 Financial management 45 43 5 7 0 0 0 89 7 62
2014 Information management 55 18 8 11 8 0 0 73 19 11
2014 Information technology 57 36 7 0 0 0 0 93 0 13
2014 Evaluation 40 27 26 0 7 0 0 67 7 15
2014 Other services to the public 45 31 3 14 7 0 0 76 21 29
2014 None of the above 45 37 9 6 1 1 0 83 7 226

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 88 5 7 0 0 0 0 93 0 31
2017 Access to information and privacy 73 27 0 0 0 0 0 100 0 12
2017 Administration and operations 83 17 0 0 0 0 0 100 0 42
2017 Human resources 89 11 0 0 0 0 0 100 0 26
2017 Financial management 64 32 0 0 4 0 0 96 4 25
2017 Information management 91 9 0 0 0 0 0 100 0 11
2017 Information technology 79 17 0 4 0 0 0 96 4 18
2017 Policy 81 9 3 4 1 1 1 91 5 286
2017 None of the above 62 26 3 10 0 0 0 87 10 31
2014 Federal regulators 70 19 5 5 0 0 0 90 5 36
2014 Communications or public affairs 69 20 6 5 0 0 0 89 5 33
2014 Access to information and privacy 84 16 0 0 0 0 0 100 0 12
2014 Legal services 75 25 0 0 0 0 0 100 0 21
2014 Administration and operations 80 15 2 2 2 0 0 95 4 55
2014 Human resources 90 7 0 0 3 0 0 97 3 31
2014 Financial management 69 20 5 3 2 0 2 90 5 62
2014 Information management 76 24 0 0 0 0 0 100 0 11
2014 Information technology 78 7 7 8 0 0 0 85 8 13
2014 Evaluation 86 7 7 0 0 0 0 93 0 15
2014 Other services to the public 73 14 7 0 7 0 0 86 7 29
2014 None of the above 77 10 4 5 2 1 1 89 7 226

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 31 31 9 3 9 0 15 74 15 31
2017 Access to information and privacy 67 8 8 0 8 0 8 82 9 12
2017 Administration and operations 53 19 8 0 7 5 7 82 8 42
2017 Human resources 66 31 4 0 0 0 0 96 0 26
2017 Financial management 49 20 8 12 0 8 4 78 13 25
2017 Information management 81 19 0 0 0 0 0 100 0 11
2017 Information technology 45 26 17 11 0 0 0 71 11 18
2017 Policy 34 24 10 10 8 10 5 68 20 284
2017 None of the above 48 27 7 3 9 3 3 80 13 31
2014 Federal regulators 26 19 19 12 3 11 11 57 19 36
2014 Communications or public affairs 40 23 20 0 3 3 12 74 3 33
2014 Access to information and privacy 75 16 0 0 0 9 0 100 0 12
2014 Legal services 19 29 33 5 5 9 0 53 11 21
2014 Administration and operations 30 20 17 5 14 4 11 58 23 55
2014 Human resources 38 16 13 12 6 6 7 63 22 31
2014 Financial management 45 28 13 3 3 7 2 79 7 62
2014 Information management 64 28 0 8 0 0 0 92 8 11
2014 Information technology 57 29 7 7 0 0 0 86 7 13
2014 Evaluation 34 33 13 7 7 7 0 72 14 15
2014 Other services to the public 31 24 21 11 7 3 3 59 19 29
2014 None of the above 25 28 12 13 4 11 7 65 21 226

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 58 13 3 13 10 0 3 73 23 31
2017 Access to information and privacy 41 35 16 0 8 0 0 76 8 12
2017 Administration and operations 58 29 6 2 5 0 0 86 7 42
2017 Human resources 89 8 0 4 0 0 0 96 4 26
2017 Financial management 57 20 8 16 0 0 0 77 16 25
2017 Information management 56 35 9 0 0 0 0 91 0 11
2017 Information technology 51 37 11 0 0 0 0 89 0 18
2017 Policy 52 33 7 5 2 1 1 86 6 285
2017 None of the above 58 33 3 3 3 0 0 91 6 31

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 62 15 7 13 3 0 0 77 16 31
2017 Access to information and privacy 49 27 8 8 8 0 0 76 16 12
2017 Administration and operations 54 28 14 2 2 0 0 81 5 42
2017 Human resources 89 8 0 0 4 0 0 96 4 26
2017 Financial management 65 12 8 12 0 4 0 80 12 25
2017 Information management 56 35 9 0 0 0 0 91 0 11
2017 Information technology 63 33 4 0 0 0 0 96 0 18
2017 Policy 55 31 7 3 3 2 0 87 6 285
2017 None of the above 64 26 6 0 3 0 0 91 3 31

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 51 26 7 13 3 0 0 77 16 31
2017 Access to information and privacy 44 39 9 0 9 0 0 82 9 11
2017 Administration and operations 55 31 9 5 0 0 0 86 5 42
2017 Human resources 78 18 0 0 4 0 0 96 4 26
2017 Financial management 57 20 8 16 0 0 0 76 16 25
2017 Information management 56 35 9 0 0 0 0 91 0 11
2017 Information technology 63 28 6 4 0 0 0 90 4 18
2017 Policy 53 33 6 5 2 0 0 87 7 284
2017 None of the above 58 24 7 9 3 0 0 81 12 31
2014 Federal regulators 56 24 8 9 0 3 0 82 9 36
2014 Communications or public affairs 47 33 9 11 0 0 0 80 11 32
2014 Access to information and privacy 67 25 8 0 0 0 0 92 0 12
2014 Legal services 71 10 10 5 5 0 0 81 10 21
2014 Administration and operations 50 32 6 3 9 0 0 82 12 55
2014 Human resources 49 32 10 9 0 0 0 81 9 31
2014 Financial management 48 44 3 5 0 0 0 92 5 62
2014 Information management 64 16 0 19 0 0 0 81 19 11
2014 Information technology 71 22 7 0 0 0 0 93 0 13
2014 Evaluation 40 33 13 7 7 0 0 74 13 15
2014 Other services to the public 38 34 14 10 4 0 0 72 14 29
2014 None of the above 46 37 9 5 1 1 0 85 6 225
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Policy 19 39 18 10 0 3 12 67 12 68
2014 Federal regulators 27 33 20 0 6 0 13 69 7 15
2014 Communications or public affairs 27 27 19 9 0 0 19 66 11 11
2014 Financial management 47 33 7 7 0 0 6 85 7 15
2014 None of the above 26 38 10 8 2 3 13 76 12 61

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 36 35 16 0 3 10 0 79 4 31
2017 Access to information and privacy 15 52 24 8 0 0 0 68 8 12
2017 Administration and operations 60 26 5 2 5 2 0 88 7 42
2017 Human resources 31 62 7 0 0 0 0 93 0 26
2017 Financial management 48 20 8 12 0 12 0 78 13 25
2017 Information management 29 28 27 8 0 9 0 62 9 11
2017 Information technology 50 23 21 0 0 6 0 77 0 18
2017 Policy 53 34 5 2 1 4 0 91 4 286
2017 None of the above 32 49 7 7 6 0 0 81 13 31
2014 Federal regulators 56 26 8 3 0 7 0 89 3 36
2014 Communications or public affairs 49 37 6 0 0 9 0 94 0 33
2014 Access to information and privacy 68 24 8 0 0 0 0 92 0 12
2014 Legal services 43 34 14 0 0 9 0 84 0 21
2014 Administration and operations 39 29 18 5 5 4 0 71 11 55
2014 Human resources 29 41 10 6 0 13 0 81 7 31
2014 Financial management 42 39 11 0 2 6 0 86 2 62
2014 Information management 9 28 27 8 20 8 0 41 30 11
2014 Information technology 43 36 14 0 7 0 0 79 7 13
2014 Evaluation 34 47 7 7 0 7 0 86 7 15
2014 Other services to the public 45 31 14 7 0 3 0 78 7 29
2014 None of the above 56 29 7 2 1 6 0 90 3 226

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 30 41 13 6 7 3 0 73 13 31
2017 Access to information and privacy 32 60 0 8 0 0 0 92 8 12
2017 Administration and operations 48 35 7 2 5 2 0 85 7 42
2017 Human resources 38 47 11 0 0 3 0 89 0 26
2017 Financial management 41 36 8 16 0 0 0 76 16 25
2017 Information management 29 26 46 0 0 0 0 54 0 11
2017 Information technology 45 29 10 17 0 0 0 73 17 18
2017 Policy 53 35 6 4 1 1 0 89 5 286
2017 None of the above 32 42 16 0 10 0 0 74 10 31
2014 Federal regulators 53 39 3 3 0 3 0 95 3 36
2014 Communications or public affairs 40 40 12 6 0 3 0 82 6 33
2014 Access to information and privacy 68 24 8 0 0 0 0 92 0 12
2014 Legal services 38 48 5 10 0 0 0 85 10 21
2014 Administration and operations 40 35 11 9 5 0 0 75 14 55
2014 Human resources 23 51 16 6 0 3 0 77 7 31
2014 Financial management 48 42 7 0 2 2 0 92 2 61
2014 Information management 19 9 36 16 20 0 0 28 36 11
2014 Information technology 16 49 14 14 7 0 0 65 21 13
2014 Evaluation 47 33 13 0 7 0 0 80 7 15
2014 Other services to the public 48 31 7 7 3 3 0 82 11 29
2014 None of the above 58 32 8 2 0 0 0 90 3 226

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 24 33 13 16 7 7 0 61 25 30
2017 Access to information and privacy 24 52 16 8 0 0 0 76 8 12
2017 Administration and operations 40 36 15 5 2 2 0 78 7 42
2017 Human resources 36 46 4 4 4 3 4 88 8 26
2017 Financial management 29 40 12 16 0 4 0 71 16 25
2017 Information management 19 28 19 8 10 17 0 56 22 11
2017 Information technology 39 23 11 17 10 0 0 62 27 18
2017 Policy 37 44 10 5 1 2 0 83 7 286
2017 None of the above 29 48 13 0 10 0 0 77 10 31
2014 Federal regulators 37 41 12 5 3 3 0 80 8 36
2014 Communications or public affairs 43 34 6 9 0 9 0 84 10 33
2014 Access to information and privacy 51 41 8 0 0 0 0 92 0 12
2014 Legal services 20 44 20 5 0 5 5 71 6 20
2014 Administration and operations 27 39 20 4 5 5 0 70 9 55
2014 Human resources 20 41 20 15 0 3 0 63 16 31
2014 Financial management 36 37 14 6 2 5 0 77 8 62
2014 Information management 19 8 36 17 20 0 0 27 37 11
2014 Information technology 16 29 24 14 7 10 0 50 23 13
2014 Evaluation 27 47 20 0 7 0 0 74 7 15
2014 Other services to the public 27 34 14 11 3 10 0 69 16 29
2014 None of the above 37 43 12 4 1 3 0 82 5 226

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 23 28 16 13 10 10 0 57 25 31
2017 Access to information and privacy 24 26 27 24 0 0 0 49 24 12
2017 Administration and operations 37 49 5 0 5 5 0 90 5 42
2017 Human resources 39 42 0 12 0 7 0 88 12 26
2017 Financial management 24 36 20 12 8 0 0 60 20 25
2017 Information management 19 46 19 0 0 17 0 77 0 11
2017 Information technology 40 28 6 16 11 0 0 67 27 18
2017 Policy 27 36 16 13 5 3 0 65 19 286
2017 None of the above 22 36 19 9 0 13 0 67 10 31
2014 Federal regulators 21 44 22 10 3 0 0 65 13 36
2014 Communications or public affairs 26 37 8 17 3 9 0 69 22 33
2014 Access to information and privacy 59 25 8 0 0 8 0 91 0 12
2014 Legal services 19 33 19 9 10 9 0 58 21 21
2014 Administration and operations 25 36 16 5 12 5 0 65 19 55
2014 Human resources 26 41 20 7 3 3 0 69 10 31
2014 Financial management 28 38 13 13 5 3 0 68 18 62
2014 Information management 9 10 25 39 8 8 0 21 52 11
2014 Information technology 30 15 14 14 7 20 0 56 26 13
2014 Evaluation 27 27 26 7 13 0 0 54 20 15
2014 Other services to the public 10 37 24 7 18 3 0 49 26 29
2014 None of the above 21 33 18 15 8 5 0 56 25 226

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 17 35 16 19 10 3 0 53 30 31
2017 Access to information and privacy 35 36 20 9 0 0 0 71 9 11
2017 Administration and operations 29 42 14 10 2 2 0 73 12 42
2017 Human resources 31 39 12 15 0 0 4 72 16 26
2017 Financial management 28 29 24 12 8 0 0 57 20 25
2017 Information management 29 27 10 25 10 0 0 55 35 11
2017 Information technology 34 34 22 4 6 0 0 68 10 18
2017 Policy 21 42 16 16 3 2 0 64 20 286
2017 None of the above 22 55 13 3 6 0 0 78 9 31
2014 Federal regulators 27 40 20 5 3 5 0 71 8 36
2014 Communications or public affairs 26 43 9 14 3 6 0 73 18 33
2014 Access to information and privacy 51 41 8 0 0 0 0 92 0 12
2014 Legal services 9 43 34 9 0 5 0 55 10 21
2014 Administration and operations 25 40 19 9 7 0 0 65 16 55
2014 Human resources 22 35 17 22 3 0 0 58 25 31
2014 Financial management 28 37 24 8 2 2 0 66 10 62
2014 Information management 9 28 11 32 20 0 0 37 51 11
2014 Information technology 23 42 7 21 7 0 0 65 28 13
2014 Evaluation 13 47 20 7 7 7 0 64 14 15
2014 Other services to the public 10 46 15 18 7 3 0 58 27 28
2014 None of the above 19 42 17 18 2 3 0 62 20 226
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 27 35 9 26 3 0 0 62 29 31
2017 Access to information and privacy 32 52 8 8 0 0 0 84 8 12
2017 Administration and operations 50 33 14 2 0 0 0 83 2 42
2017 Human resources 29 40 24 7 0 0 0 69 7 26
2017 Financial management 28 36 28 8 0 0 0 64 8 25
2017 Information management 28 35 19 10 0 9 0 68 11 11
2017 Information technology 34 45 6 16 0 0 0 79 16 18
2017 Policy 26 52 11 7 1 2 0 80 9 285
2017 None of the above 29 38 17 13 0 4 0 69 13 31
2014 Federal regulators 22 53 17 5 3 0 0 75 8 36
2014 Communications or public affairs 29 50 17 3 0 0 0 80 3 33
2014 Access to information and privacy 57 25 8 0 0 11 0 91 0 12
2014 Legal services 38 33 24 5 0 0 0 71 5 21
2014 Administration and operations 37 38 18 2 2 4 0 78 4 55
2014 Human resources 32 32 13 13 3 6 0 68 18 31
2014 Financial management 30 43 14 10 2 2 0 74 12 62
2014 Information management 30 18 8 24 11 8 0 53 39 11
2014 Information technology 26 39 7 21 7 0 0 65 28 13
2014 Evaluation 34 40 20 0 7 0 0 73 7 15
2014 Other services to the public 14 52 17 14 4 0 0 65 18 29
2014 None of the above 29 49 13 6 1 2 0 80 7 225

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 46 44 7 0 0 3 0 93 0 31
2017 Access to information and privacy 25 51 24 0 0 0 0 76 0 12
2017 Administration and operations 57 34 5 0 0 4 0 95 0 42
2017 Human resources 37 52 8 0 0 3 0 92 0 26
2017 Financial management 52 32 16 0 0 0 0 84 0 25
2017 Information management 39 53 0 8 0 0 0 92 8 11
2017 Information technology 50 33 17 0 0 0 0 83 0 18
2017 Policy 65 31 2 0 0 1 0 98 1 285
2017 None of the above 45 32 14 3 0 4 3 82 3 31
2014 Federal regulators 59 38 3 0 0 0 0 97 0 36
2014 Communications or public affairs 59 32 9 0 0 0 0 91 0 33
2014 Access to information and privacy 55 27 18 0 0 0 0 82 0 11
2014 Legal services 48 47 0 5 0 0 0 95 5 21
2014 Administration and operations 46 36 9 2 0 7 0 89 2 55
2014 Human resources 32 42 10 6 0 10 0 82 7 31
2014 Financial management 54 33 6 2 2 3 0 90 3 62
2014 Information management 28 36 24 0 0 0 11 73 0 11
2014 Information technology 31 48 7 7 0 7 0 85 8 13
2014 Evaluation 40 47 7 0 7 0 0 87 7 15
2014 Other services to the public 52 31 11 7 0 0 0 82 7 29
2014 None of the above 64 30 4 1 0 2 0 96 1 226

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 32 42 13 10 0 3 0 76 10 31
2017 Access to information and privacy 65 18 8 0 8 0 0 84 8 12
2017 Administration and operations 54 28 11 0 4 2 0 84 5 42
2017 Human resources 56 35 5 4 0 0 0 91 4 26
2017 Financial management 36 44 4 8 8 0 0 80 16 25
2017 Information management 47 45 9 0 0 0 0 91 0 11
2017 Information technology 61 29 5 6 0 0 0 90 6 18
2017 Policy 45 37 9 6 2 1 0 83 7 284
2017 None of the above 36 42 9 7 6 0 0 78 13 31
2014 Federal regulators 46 27 9 16 0 3 0 74 16 36
2014 Communications or public affairs 49 46 3 3 0 0 0 95 3 33
2014 Access to information and privacy 73 27 0 0 0 0 0 100 0 12
2014 Legal services 38 38 10 9 0 5 0 80 10 21
2014 Administration and operations 48 26 15 4 4 2 2 77 7 55
2014 Human resources 51 33 9 3 0 3 0 87 4 31
2014 Financial management 46 29 8 8 3 6 0 79 12 62
2014 Information management 36 37 0 16 0 11 0 82 18 11
2014 Information technology 41 31 14 7 7 0 0 72 14 13
2014 Evaluation 46 14 13 7 7 0 14 69 15 15
2014 Other services to the public 41 42 3 4 3 7 0 89 7 29
2014 None of the above 51 32 5 6 1 3 2 87 7 226

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 20 36 20 11 7 3 3 61 18 31
2017 Access to information and privacy 32 18 8 9 16 16 0 60 30 12
2017 Administration and operations 41 34 20 5 0 0 0 75 5 42
2017 Human resources 37 27 25 4 0 8 0 69 4 26
2017 Financial management 20 44 16 0 12 4 4 70 13 25
2017 Information management 29 54 9 8 0 0 0 83 8 11
2017 Information technology 44 23 28 0 0 6 0 71 0 18
2017 Policy 29 38 14 12 3 4 0 69 16 284
2017 None of the above 20 39 13 13 3 13 0 67 18 31
2014 Federal regulators 27 24 33 13 3 0 0 51 16 36
2014 Communications or public affairs 20 34 24 12 0 8 3 60 13 33
2014 Access to information and privacy 49 32 19 0 0 0 0 81 0 12
2014 Legal services 9 72 10 5 0 5 0 85 5 21
2014 Administration and operations 27 37 18 4 5 9 0 71 10 55
2014 Human resources 22 32 20 10 3 13 0 62 15 31
2014 Financial management 25 38 19 5 5 5 3 69 10 62
2014 Information management 28 44 16 0 0 0 11 82 0 11
2014 Information technology 32 35 0 7 0 26 0 91 9 13
2014 Evaluation 26 47 20 0 7 0 0 74 7 15
2014 Other services to the public 24 34 24 10 3 3 0 61 14 29
2014 None of the above 30 36 17 9 3 4 1 69 12 226

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 20 30 8 20 16 3 3 53 38 31
2017 Access to information and privacy 49 27 8 0 16 0 0 76 16 12
2017 Administration and operations 23 26 24 0 11 11 4 58 14 42
2017 Human resources 19 21 16 15 11 11 7 49 32 26
2017 Financial management 12 28 24 8 16 8 4 46 27 25
2017 Information management 0 56 19 8 0 17 0 68 10 11
2017 Information technology 23 23 11 22 15 6 0 48 40 18
2017 Policy 13 14 13 16 15 22 7 38 43 285
2017 None of the above 16 27 13 10 12 16 6 55 28 31
2014 Federal regulators 16 11 24 11 8 25 6 38 27 36
2014 Communications or public affairs 28 12 17 26 6 8 3 45 36 33
2014 Access to information and privacy 41 25 27 0 8 0 0 65 8 12
2014 Legal services 0 19 9 10 19 37 5 34 50 21
2014 Administration and operations 20 22 18 14 14 7 5 48 32 55
2014 Human resources 25 20 13 3 25 10 3 52 33 31
2014 Financial management 21 24 16 6 10 21 2 59 21 62
2014 Information management 10 36 16 16 0 22 0 58 20 11
2014 Information technology 16 31 8 21 14 10 0 52 39 13
2014 Evaluation 7 47 7 13 26 0 0 54 40 15
2014 Other services to the public 7 17 17 10 31 14 3 29 50 29
2014 None of the above 9 19 15 16 13 23 5 39 41 226

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 60 20 7 7 0 0 7 86 7 31
2017 Access to information and privacy 65 18 8 0 8 0 0 84 8 12
2017 Administration and operations 66 24 5 0 0 0 5 94 0 42
2017 Human resources 54 34 5 7 0 0 0 88 7 26
2017 Financial management 44 52 0 4 0 0 0 96 4 25
2017 Information management 62 19 10 9 0 0 0 81 9 11
2017 Information technology 39 40 17 4 0 0 0 79 4 18
2017 Policy 51 28 6 10 4 1 0 80 14 283
2017 None of the above 42 30 15 10 0 3 0 74 10 31
2014 Federal regulators 31 33 15 11 5 0 5 68 17 36
2014 Communications or public affairs 61 20 9 8 0 0 3 83 8 33
2014 Access to information and privacy 81 0 19 0 0 0 0 81 0 12
2014 Legal services 52 29 15 0 5 0 0 81 5 21
2014 Administration and operations 56 35 5 0 0 0 4 95 0 55
2014 Human resources 77 17 6 0 0 0 0 94 0 31
2014 Financial management 49 29 11 6 0 2 3 82 7 62
2014 Information management 47 36 8 8 0 0 0 84 8 11
2014 Information technology 33 53 14 0 0 0 0 86 0 13
2014 Evaluation 67 7 14 7 0 7 0 78 7 15
2014 Other services to the public 55 24 3 7 7 3 0 82 14 29
2014 None of the above 45 24 11 12 5 2 1 71 18 226

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 80 10 7 0 0 0 3 93 0 30
2017 Access to information and privacy 73 18 0 0 8 0 0 92 8 12
2017 Administration and operations 80 20 0 0 0 0 0 100 0 42
2017 Human resources 80 15 5 0 0 0 0 95 0 26
2017 Financial management 64 32 0 0 0 4 0 100 0 25
2017 Information management 71 29 0 0 0 0 0 100 0 11
2017 Information technology 62 23 16 0 0 0 0 84 0 18
2017 Policy 67 25 3 1 1 2 2 96 1 283
2017 None of the above 58 30 3 6 0 3 0 91 6 31
2014 Federal regulators 40 30 5 5 0 20 0 87 7 36
2014 Communications or public affairs 57 34 5 0 0 3 0 94 0 33
2014 Access to information and privacy 81 19 0 0 0 0 0 100 0 12
2014 Legal services 57 38 0 5 0 0 0 95 5 21
2014 Administration and operations 61 25 4 5 0 4 2 91 6 55
2014 Human resources 71 22 7 0 0 0 0 93 0 31
2014 Financial management 61 22 12 0 0 5 0 88 0 62
2014 Information management 66 34 0 0 0 0 0 100 0 11
2014 Information technology 33 50 7 0 0 10 0 92 0 13
2014 Evaluation 73 14 13 0 0 0 0 87 0 15
2014 Other services to the public 62 21 7 3 7 0 0 83 10 29
2014 None of the above 58 23 7 2 0 7 3 90 2 226

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 33 19 16 25 0 6 0 56 27 31
2017 Access to information and privacy 57 10 0 16 8 8 0 74 26 12
2017 Administration and operations 40 32 5 8 7 5 2 78 17 42
2017 Human resources 58 25 9 4 0 3 0 87 4 26
2017 Financial management 37 35 8 16 0 4 0 75 17 25
2017 Information management 37 9 28 19 8 0 0 46 27 11
2017 Information technology 34 32 6 17 11 0 0 66 29 18
2017 Policy 30 42 12 10 4 2 0 74 14 283
2017 None of the above 40 23 10 13 6 7 0 69 21 30
2014 Federal regulators 19 39 19 19 3 3 0 59 22 36
2014 Communications or public affairs 38 42 8 6 6 0 0 80 12 33
2014 Access to information and privacy 57 35 8 0 0 0 0 92 0 12
2014 Legal services 9 34 33 19 5 0 0 43 24 21
2014 Administration and operations 31 36 13 14 5 0 2 68 20 55
2014 Human resources 44 25 7 14 6 0 3 72 21 31
2014 Financial management 36 34 13 5 10 3 0 72 15 62
2014 Information management 9 35 11 34 0 11 0 50 38 11
2014 Information technology 33 21 15 14 7 10 0 60 23 13
2014 Evaluation 13 47 27 7 7 0 0 60 13 15
2014 Other services to the public 21 27 7 31 14 0 0 48 45 29
2014 None of the above 25 40 14 14 4 4 0 67 18 226

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 24 13 25 23 7 3 6 40 32 31
2017 Access to information and privacy 16 34 0 9 41 0 0 50 50 12
2017 Administration and operations 24 29 14 9 19 2 2 56 29 42
2017 Human resources 38 23 16 12 12 0 0 61 24 26
2017 Financial management 29 27 20 16 8 0 0 56 24 25
2017 Information management 19 27 10 9 36 0 0 46 45 11
2017 Information technology 28 32 6 11 17 0 6 64 30 18
2017 Policy 36 33 8 12 8 2 1 72 20 283
2017 None of the above 22 29 6 24 13 3 3 54 39 31
2014 Federal regulators 21 33 19 13 8 3 3 58 22 36
2014 Communications or public affairs 37 34 3 8 17 0 0 71 26 33
2014 Access to information and privacy 41 8 35 8 8 0 0 49 16 12
2014 Legal services 14 33 19 19 10 5 0 50 30 21
2014 Administration and operations 16 37 11 15 16 4 2 56 32 55
2014 Human resources 21 7 13 19 29 0 10 31 54 31
2014 Financial management 41 26 11 10 11 0 2 68 21 62
2014 Information management 9 19 19 17 36 0 0 28 53 11
2014 Information technology 24 17 8 37 14 0 0 41 51 13
2014 Evaluation 7 40 14 13 26 0 0 47 40 15
2014 Other services to the public 24 31 14 7 25 0 0 55 32 29
2014 None of the above 31 30 13 13 8 3 2 64 23 226

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 28 32 13 17 3 7 0 64 22 30
2017 Access to information and privacy 15 52 16 8 0 8 0 74 9 12
2017 Administration and operations 26 33 28 2 5 5 0 63 8 42
2017 Human resources 41 35 12 4 0 7 0 83 4 26
2017 Financial management 25 36 24 8 8 0 0 61 15 25
2017 Information management 9 38 10 36 0 8 0 50 39 11
2017 Information technology 28 34 17 17 4 0 0 62 21 18
2017 Policy 28 46 14 8 3 2 0 75 11 283
2017 None of the above 26 42 23 3 4 3 0 70 7 31

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 37 31 20 7 3 3 0 70 10 31
2017 Access to information and privacy 32 52 16 0 0 0 0 84 0 12
2017 Administration and operations 51 35 10 2 2 0 0 86 4 42
2017 Human resources 47 38 8 7 0 0 0 85 7 26
2017 Financial management 37 35 8 12 0 8 0 79 13 25
2017 Information management 38 27 19 17 0 0 0 64 17 11
2017 Information technology 44 50 6 0 0 0 0 94 0 18
2017 Policy 35 38 12 6 4 5 1 77 10 282
2017 None of the above 31 39 23 0 3 4 0 73 3 30
2014 Federal regulators 35 40 17 3 0 5 0 79 3 36
2014 Communications or public affairs 46 28 11 0 3 12 0 84 3 33
2014 Access to information and privacy 65 27 8 0 0 0 0 92 0 12
2014 Legal services 43 29 24 5 0 0 0 72 5 21
2014 Administration and operations 52 32 9 0 0 7 0 91 0 55
2014 Human resources 49 26 12 6 0 6 0 80 6 31
2014 Financial management 39 38 8 5 2 8 0 84 7 62
2014 Information management 28 25 20 16 0 11 0 60 18 11
2014 Information technology 57 29 14 0 0 0 0 86 0 13
2014 Evaluation 34 47 20 0 0 0 0 80 0 15
2014 Other services to the public 44 32 7 10 4 3 0 79 14 29
2014 None of the above 37 30 12 6 3 12 0 77 10 226

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 43 25 16 13 3 0 0 68 16 31
2017 Access to information and privacy 40 44 16 0 0 0 0 84 0 12
2017 Administration and operations 44 44 4 2 0 5 0 93 3 42
2017 Human resources 42 39 11 4 0 0 4 84 4 26
2017 Financial management 45 32 12 12 0 0 0 76 12 25
2017 Information management 28 45 28 0 0 0 0 72 0 11
2017 Information technology 34 55 0 11 0 0 0 89 11 18
2017 Policy 30 47 9 8 4 2 0 78 12 284
2017 None of the above 32 37 19 9 0 4 0 71 9 31
2014 Federal regulators 35 43 17 5 0 0 0 78 5 36
2014 Communications or public affairs 46 33 12 3 3 3 0 82 6 33
2014 Access to information and privacy 65 16 8 0 0 11 0 91 0 12
2014 Legal services 14 52 24 5 0 5 0 70 5 21
2014 Administration and operations 51 27 7 7 2 7 0 83 9 55
2014 Human resources 51 27 13 9 0 0 0 78 9 31
2014 Financial management 44 35 13 2 5 2 0 80 6 62
2014 Information management 28 28 16 16 0 11 0 64 18 11
2014 Information technology 57 15 21 7 0 0 0 72 7 13
2014 Evaluation 40 53 0 7 0 0 0 93 7 15
2014 Other services to the public 48 32 7 7 7 0 0 79 14 29
2014 None of the above 36 40 11 7 2 3 0 79 10 226

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 52 22 16 7 3 0 0 74 10 31
2017 Access to information and privacy 40 52 8 0 0 0 0 92 0 12
2017 Administration and operations 60 28 7 2 2 0 0 88 5 42
2017 Human resources 53 40 8 0 0 0 0 92 0 26
2017 Financial management 52 36 4 8 0 0 0 88 8 25
2017 Information management 37 26 38 0 0 0 0 62 0 11
2017 Information technology 45 37 6 11 0 0 0 83 11 18
2017 Policy 60 34 2 3 1 0 0 94 4 283
2017 None of the above 44 47 7 3 0 0 0 90 3 31
2014 Federal regulators 51 41 8 0 0 0 0 92 0 36
2014 Communications or public affairs 69 25 6 0 0 0 0 94 0 33
2014 Access to information and privacy 84 16 0 0 0 0 0 100 0 12
2014 Legal services 47 38 15 0 0 0 0 85 0 21
2014 Administration and operations 50 38 7 4 2 0 0 88 5 55
2014 Human resources 51 42 3 0 3 0 0 94 3 31
2014 Financial management 58 29 8 5 0 0 0 87 5 62
2014 Information management 28 25 27 20 0 0 0 53 20 11
2014 Information technology 64 22 0 14 0 0 0 86 14 13
2014 Evaluation 41 46 13 0 0 0 0 87 0 15
2014 Other services to the public 62 21 10 0 7 0 0 83 7 29
2014 None of the above 56 35 6 3 0 1 0 91 3 226

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 46 22 19 7 7 0 0 68 13 31
2017 Access to information and privacy 32 43 17 8 0 0 0 75 8 12
2017 Administration and operations 64 17 11 0 7 0 0 81 7 42
2017 Human resources 54 34 11 0 0 0 0 89 0 26
2017 Financial management 53 27 20 0 0 0 0 80 0 25
2017 Information management 37 18 38 8 0 0 0 54 8 11
2017 Information technology 45 32 11 11 0 0 0 77 11 18
2017 Policy 58 29 8 4 1 0 0 86 6 284
2017 None of the above 41 34 23 3 0 0 0 74 3 31
2014 Federal regulators 46 37 12 5 0 0 0 83 5 36
2014 Communications or public affairs 55 34 11 0 0 0 0 89 0 33
2014 Access to information and privacy 76 24 0 0 0 0 0 100 0 12
2014 Legal services 19 57 19 5 0 0 0 76 5 21
2014 Administration and operations 39 34 14 5 7 0 0 74 12 55
2014 Human resources 33 35 13 15 0 3 0 70 16 31
2014 Financial management 57 24 11 5 3 0 0 81 8 62
2014 Information management 19 26 27 19 8 0 0 45 28 11
2014 Information technology 50 22 14 14 0 0 0 72 14 13
2014 Evaluation 54 26 7 13 0 0 0 80 13 15
2014 Other services to the public 48 31 10 7 3 0 0 79 11 29
2014 None of the above 52 30 12 5 1 0 0 82 6 226

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 38 23 19 13 3 3 0 63 17 31
2017 Access to information and privacy 32 52 8 8 0 0 0 84 8 12
2017 Administration and operations 60 27 6 0 7 0 0 86 7 42
2017 Human resources 53 39 8 0 0 0 0 92 0 26
2017 Financial management 53 31 16 0 0 0 0 84 0 25
2017 Information management 37 27 29 8 0 0 0 63 8 11
2017 Information technology 45 32 6 17 0 0 0 77 17 18
2017 Policy 53 36 5 5 1 0 0 89 6 284
2017 None of the above 41 40 16 3 0 0 0 81 3 31
2014 Federal regulators 43 40 12 5 0 0 0 83 5 36
2014 Communications or public affairs 52 37 11 0 0 0 0 89 0 33
2014 Access to information and privacy 76 24 0 0 0 0 0 100 0 12
2014 Legal services 33 48 15 5 0 0 0 81 5 21
2014 Administration and operations 41 38 9 5 7 0 0 79 12 55
2014 Human resources 32 45 10 9 3 0 0 78 12 31
2014 Financial management 57 27 8 7 2 0 0 84 8 62
2014 Information management 19 26 16 30 8 0 0 45 39 11
2014 Information technology 50 22 14 14 0 0 0 72 14 13
2014 Evaluation 54 33 7 7 0 0 0 87 7 15
2014 Other services to the public 41 38 14 4 3 0 0 79 7 29
2014 None of the above 51 34 11 4 1 0 0 85 5 226

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 39 18 19 7 10 7 0 61 18 31
2017 Access to information and privacy 15 27 33 8 9 8 0 46 19 12
2017 Administration and operations 57 19 14 2 7 0 0 76 10 41
2017 Human resources 41 30 14 8 0 7 0 77 8 26
2017 Financial management 53 16 16 15 0 0 0 69 15 25
2017 Information management 19 46 19 17 0 0 0 64 17 11
2017 Information technology 45 20 0 23 6 0 6 70 30 18
2017 Policy 45 28 13 6 4 2 1 76 11 284
2017 None of the above 37 26 11 23 0 4 0 65 24 31
2014 Federal regulators 40 32 13 12 0 3 0 74 12 36
2014 Communications or public affairs 53 23 17 6 0 3 0 77 6 33
2014 Access to information and privacy 35 41 16 8 0 0 0 76 8 12
2014 Legal services 52 28 5 9 5 0 0 81 14 21
2014 Administration and operations 36 21 15 10 11 7 0 61 23 55
2014 Human resources 16 39 19 9 13 3 0 57 23 31
2014 Financial management 49 22 18 6 3 0 2 72 10 62
2014 Information management 19 17 36 11 16 0 0 36 28 11
2014 Information technology 50 15 14 21 0 0 0 65 21 13
2014 Evaluation 41 20 26 7 7 0 0 60 13 15
2014 Other services to the public 24 38 11 7 14 7 0 66 23 29
2014 None of the above 44 29 14 7 4 3 1 75 11 226
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Communications or public affairs 42 30 28 31
2017 Access to information and privacy 49 18 33 12
2017 Administration and operations 36 35 28 42
2017 Human resources 28 56 17 26
2017 Financial management 20 37 43 25
2017 Information management 18 28 54 11
2017 Information technology 40 27 33 18
2017 Policy 32 31 37 285
2017 None of the above 19 37 44 31
2014 Federal regulators 49 29 22 36
2014 Communications or public affairs 18 43 40 33
2014 Access to information and privacy 35 49 16 12
2014 Legal services 19 62 19 21
2014 Administration and operations 35 38 27 55
2014 Human resources 51 22 26 31
2014 Financial management 32 37 31 62
2014 Information management 47 45 8 11
2014 Information technology 14 32 54 13
2014 Evaluation 54 13 33 15
2014 Other services to the public 34 41 25 29
2014 None of the above 34 32 33 225

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Communications or public affairs 7 15 70 0 8 0 13
2017 Administration and operations 34 6 54 0 0 7 15
2017 Policy 5 40 43 9 0 4 91
2014 Federal regulators 11 27 61 0 9999 0 17
2014 Administration and operations 10 25 55 5 9999 5 20
2014 Human resources 20 19 61 0 9999 0 16
2014 Financial management 0 41 50 10 9999 0 20
2014 Other services to the public 10 20 10 59 9999 0 10
2014 None of the above 4 41 38 13 9999 4 77
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Communications or public affairs 19 81 31
2017 Access to information and privacy 52 48 12
2017 Administration and operations 19 81 42
2017 Information management 0 100 11
2017 Policy 10 90 285
2017 None of the above 16 84 31
2014 Administration and operations 32 68 54
2014 Human resources 20 80 31
2014 Financial management 8 92 62
2014 Other services to the public 25 75 28
2014 None of the above 7 93 226

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Policy 25 28
2014 Administration and operations 41 17

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Policy 71 28
2014 Administration and operations 59 17
2014 None of the above 82 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Policy 0 28
2014 Administration and operations 0 17
2014 None of the above 0 17

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Policy 0 28
2014 None of the above 0 17

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Policy 39 28
2014 Administration and operations 29 17
2014 None of the above 36 17

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Policy 39 28
2014 Administration and operations 34 17
2014 None of the above 42 17

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Policy 32 28
2014 None of the above 47 17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Policy 39 28
2014 Administration and operations 29 17
2014 None of the above 48 17

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Policy 25 28

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Policy 61 28
2014 Administration and operations 37 17
2014 None of the above 59 17

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Policy 28 28
2014 None of the above 47 17

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Policy 0 28
2014 Administration and operations 0 17
2014 None of the above 0 17

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Policy 46 28
2014 None of the above 42 17

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Policy 33 28
2014 Administration and operations 34 17

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Policy 18 28

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Policy 54 28
2014 Administration and operations 42 17

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Policy 33 28

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Policy 0 28
2014 Administration and operations 0 17
2014 None of the above 0 17

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Policy 35 28
2014 Administration and operations 30 17
2014 None of the above 35 17

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Policy 25 28

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Policy 0 28
2014 None of the above 0 17

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Policy 25 28

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Policy 18 28

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Policy 42 28
2014 Administration and operations 36 17
2014 None of the above 41 17

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Policy 50 28
2014 Administration and operations 28 17
2014 None of the above 47 17

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Policy 0 28

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Policy 82 18 28

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 16 15 23 9 7 30 0 45 23 31
2017 Access to information and privacy 25 0 24 0 25 18 7 33 34 12
2017 Administration and operations 14 29 14 2 7 22 12 65 15 42
2017 Human resources 16 38 9 15 0 15 8 70 19 26
2017 Financial management 8 8 36 8 0 32 8 27 13 25
2017 Information management 28 37 10 9 0 9 8 77 11 11
2017 Information technology 17 40 17 4 0 11 10 73 5 18
2017 Policy 12 11 12 4 4 48 10 54 18 286
2017 None of the above 6 32 23 6 3 19 10 55 13 31
2014 Federal regulators 13 8 24 0 3 43 8 45 5 36
2014 Communications or public affairs 18 3 25 0 0 40 15 45 0 33
2014 Access to information and privacy 41 16 16 0 0 27 0 78 0 12
2014 Legal services 5 9 24 0 0 42 19 37 0 21
2014 Administration and operations 23 17 16 4 5 21 14 62 14 55
2014 Human resources 20 22 19 10 3 19 7 56 18 31
2014 Financial management 23 11 16 3 3 35 8 60 11 62
2014 Information management 28 17 16 16 0 22 0 58 20 11
2014 Information technology 23 0 29 0 0 34 14 44 0 13
2014 Evaluation 20 7 20 7 0 47 0 50 12 15
2014 Other services to the public 4 7 10 14 7 44 14 25 50 29
2014 None of the above 11 11 10 2 1 54 10 62 10 226

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 25 20 23 13 7 14 0 52 22 31
2017 Access to information and privacy 24 25 16 0 17 18 0 59 21 12
2017 Administration and operations 31 38 14 0 2 13 2 81 3 42
2017 Human resources 27 42 12 4 0 11 4 81 5 26
2017 Financial management 24 32 16 12 0 12 4 67 14 25
2017 Information management 38 37 0 0 0 26 0 100 0 11
2017 Information technology 28 46 11 4 0 5 6 83 5 18
2017 Policy 28 32 13 6 2 17 2 74 10 285
2017 None of the above 16 49 23 9 0 3 0 67 10 31
2014 Federal regulators 35 16 31 5 3 8 3 57 9 36
2014 Communications or public affairs 23 31 23 3 0 20 0 68 4 33
2014 Access to information and privacy 57 25 0 0 0 19 0 100 0 12
2014 Legal services 19 48 29 0 0 5 0 70 0 21
2014 Administration and operations 39 23 18 4 4 11 2 72 8 55
2014 Human resources 26 32 19 6 0 16 0 69 8 31
2014 Financial management 34 24 19 2 3 18 0 71 6 62
2014 Information management 37 8 16 8 0 30 0 65 12 11
2014 Information technology 30 28 8 7 0 27 0 79 10 13
2014 Evaluation 20 53 0 7 0 20 0 92 8 15
2014 Other services to the public 10 24 21 14 3 20 7 47 24 29
2014 None of the above 28 30 16 4 0 20 2 75 5 226
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 11 61 3 13 7 0 6 76 21 31
2017 Access to information and privacy 8 51 16 0 16 0 8 65 18 12
2017 Administration and operations 39 33 13 2 0 2 10 82 3 42
2017 Human resources 19 33 7 0 0 4 37 88 0 26
2017 Financial management 16 52 12 8 4 0 8 74 13 25
2017 Information management 38 36 27 0 0 0 0 73 0 11
2017 Information technology 20 50 6 6 0 6 11 86 7 18
2017 Policy 16 40 10 10 3 2 20 70 17 286
2017 None of the above 12 33 19 9 10 0 17 54 23 31
2014 Federal regulators 8 29 15 16 3 3 28 53 26 36
2014 Communications or public affairs 25 40 15 3 9 0 9 72 12 33
2014 Access to information and privacy 16 49 19 8 0 0 9 71 9 12
2014 Legal services 14 48 14 9 5 0 10 69 16 21
2014 Administration and operations 23 37 20 7 4 0 9 66 12 55
2014 Human resources 32 30 10 0 0 0 28 86 0 31
2014 Financial management 27 30 11 13 3 0 15 68 19 62
2014 Information management 28 37 19 8 8 0 0 65 16 11
2014 Information technology 23 45 14 0 0 10 8 83 0 13
2014 Evaluation 27 33 13 13 7 0 7 64 21 15
2014 Other services to the public 7 34 17 17 0 3 22 55 23 29
2014 None of the above 10 39 11 11 3 3 22 66 19 226

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 11 7 25 0 7 41 9 35 13 31
2017 Access to information and privacy 8 0 8 17 8 32 27 20 61 12
2017 Administration and operations 16 25 19 0 2 27 9 66 4 42
2017 Human resources 24 9 8 4 0 31 25 74 9 26
2017 Financial management 4 20 20 4 0 36 16 50 8 25
2017 Information management 20 9 18 0 0 25 29 62 0 11
2017 Information technology 11 27 17 0 0 28 17 69 0 18
2017 Policy 5 9 16 6 3 45 16 36 23 284
2017 None of the above 6 7 32 9 3 26 17 24 21 31
2014 Federal regulators 3 6 16 9 5 32 30 21 37 36
2014 Communications or public affairs 8 6 23 0 12 34 18 29 24 33
2014 Access to information and privacy 17 16 16 0 0 35 17 67 0 12
2014 Legal services 5 9 28 0 5 38 15 30 10 21
2014 Administration and operations 7 14 27 3 7 25 16 36 18 55
2014 Human resources 13 17 14 0 6 19 30 60 13 31
2014 Financial management 8 14 19 5 3 34 16 45 16 62
2014 Information management 19 18 32 0 0 30 0 54 0 11
2014 Information technology 16 14 24 21 0 10 15 40 28 13
2014 Evaluation 20 7 13 7 7 40 7 50 25 15
2014 Other services to the public 3 0 27 14 0 20 35 8 31 29
2014 None of the above 3 7 11 8 6 46 20 28 40 226

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 27 19 20 3 7 22 3 61 13 31
2017 Access to information and privacy 41 18 8 8 0 16 8 79 11 12
2017 Administration and operations 40 29 12 0 0 8 11 85 0 40
2017 Human resources 28 28 3 4 0 0 37 89 6 26
2017 Financial management 37 40 0 0 4 12 8 95 5 25
2017 Information management 54 19 18 0 0 9 0 80 0 11
2017 Information technology 28 51 10 0 0 5 6 89 0 18
2017 Policy 21 27 11 5 3 13 20 72 12 285
2017 None of the above 29 10 10 15 0 20 17 61 24 31
2014 Federal regulators 13 10 24 3 3 14 33 45 10 36
2014 Communications or public affairs 23 34 6 3 0 26 9 87 4 33
2014 Access to information and privacy 33 24 0 0 0 35 9 100 0 12
2014 Legal services 23 19 14 5 5 19 15 64 14 21
2014 Administration and operations 22 30 17 2 2 20 7 72 5 54
2014 Human resources 39 24 13 0 0 0 24 83 0 31
2014 Financial management 30 19 13 5 3 15 15 70 11 62
2014 Information management 39 34 11 8 0 0 8 79 9 11
2014 Information technology 33 38 21 0 0 0 8 77 0 13
2014 Evaluation 33 33 0 7 0 27 0 91 9 15
2014 Other services to the public 17 14 21 3 0 24 22 56 6 29
2014 None of the above 11 19 11 8 4 24 22 57 22 226

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 19 17 26 6 3 26 3 51 13 31
2017 Access to information and privacy 49 27 16 8 0 0 0 76 8 12
2017 Administration and operations 30 27 13 0 0 19 10 81 0 42
2017 Human resources 24 32 0 0 0 7 37 100 0 26
2017 Financial management 33 40 4 0 8 8 8 86 9 25
2017 Information management 54 28 0 0 0 18 0 100 0 11
2017 Information technology 23 40 17 10 0 5 6 70 11 18
2017 Policy 16 24 13 10 4 13 21 60 20 286
2017 None of the above 26 13 16 9 0 19 17 60 14 31
2014 Federal regulators 11 8 29 0 5 17 30 35 10 36
2014 Communications or public affairs 34 17 9 0 3 31 6 81 5 33
2014 Access to information and privacy 33 24 0 0 0 35 9 100 0 12
2014 Legal services 5 19 33 9 5 14 15 33 20 21
2014 Administration and operations 20 26 16 5 9 14 9 60 18 55
2014 Human resources 26 33 16 0 0 0 24 78 0 31
2014 Financial management 29 17 13 5 3 18 15 69 12 62
2014 Information management 19 17 36 0 0 28 0 50 0 11
2014 Information technology 33 31 21 7 0 0 8 70 8 13
2014 Evaluation 33 33 0 7 7 20 0 83 17 15
2014 Other services to the public 14 10 21 10 3 24 18 41 24 29
2014 None of the above 8 17 12 10 9 23 21 45 34 226
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Access to information and privacy 0 100 11
2017 Financial management 0 100 25
2017 Information management 0 100 11
2017 Information technology 0 100 18
2017 Policy 3 97 285
2014 Access to information and privacy 0 100 12
2014 Legal services 0 100 21
2014 Human resources 0 100 31
2014 Information technology 0 100 13
2014 Evaluation 0 100 15
2014 None of the above 3 97 226

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Policy 79 10

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Policy 70 10

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Policy 70 10

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Policy 50 10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Policy 50 10

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Policy 0 10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Policy 89 11 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 9 3 32 0 3 45 7 27 7 31
2017 Access to information and privacy 8 8 25 0 8 50 0 33 16 12
2017 Administration and operations 17 21 14 2 2 34 10 66 9 42
2017 Human resources 23 28 12 4 0 26 8 76 5 26
2017 Financial management 8 20 20 4 0 44 4 55 7 25
2017 Information management 41 10 11 0 0 10 29 82 0 10
2017 Information technology 13 38 16 0 0 22 11 77 0 18
2017 Policy 13 10 13 3 1 51 9 58 10 285
2017 None of the above 9 23 16 3 3 29 16 60 11 31
2014 Federal regulators 13 6 31 0 3 40 8 36 5 36
2014 Communications or public affairs 12 14 9 3 0 48 14 69 8 33
2014 Access to information and privacy 33 17 16 0 0 35 0 76 0 12
2014 Legal services 5 10 19 0 0 56 10 42 0 21
2014 Administration and operations 26 13 19 5 2 28 7 59 11 55
2014 Human resources 19 26 12 3 0 32 7 75 5 31
2014 Financial management 23 16 18 0 2 35 6 67 3 62
2014 Information management 28 0 24 8 0 32 8 47 13 11
2014 Information technology 16 14 22 0 0 34 14 57 0 13
2014 Evaluation 7 14 20 0 0 60 0 51 0 15
2014 Other services to the public 3 10 17 7 0 48 14 36 19 29
2014 None of the above 9 7 10 1 1 62 9 57 9 226

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 22 16 23 3 7 27 3 54 14 31
2017 Access to information and privacy 32 26 8 0 8 27 0 78 11 12
2017 Administration and operations 33 28 16 2 2 15 2 74 6 42
2017 Human resources 31 42 12 0 0 15 0 86 0 26
2017 Financial management 24 40 12 4 0 16 4 80 5 25
2017 Information management 47 28 0 0 0 17 9 100 0 11
2017 Information technology 29 41 12 0 0 11 6 85 0 17
2017 Policy 27 32 13 5 1 19 2 76 8 286
2017 None of the above 19 52 20 3 3 3 0 73 6 31
2014 Federal regulators 29 19 24 7 3 16 3 59 11 36
2014 Communications or public affairs 35 20 9 3 0 32 3 83 4 33
2014 Access to information and privacy 49 33 0 0 0 19 0 100 0 12
2014 Legal services 29 38 24 0 0 9 0 73 0 21
2014 Administration and operations 40 21 21 4 2 12 0 70 6 55
2014 Human resources 29 30 16 3 0 22 0 76 4 31
2014 Financial management 31 29 19 0 2 18 2 74 2 62
2014 Information management 37 0 24 8 0 30 0 54 11 11
2014 Information technology 33 21 29 0 0 10 7 65 0 13
2014 Evaluation 13 47 13 0 0 26 0 82 0 15
2014 Other services to the public 14 31 21 4 0 27 3 65 5 29
2014 None of the above 32 25 14 1 2 23 2 77 4 226
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 30 33 12 12 10 3 0 65 23 31
2017 Access to information and privacy 27 32 8 0 24 9 0 65 26 12
2017 Administration and operations 27 15 23 12 21 0 2 42 34 41
2017 Human resources 15 16 31 28 11 0 0 30 39 26
2017 Financial management 32 28 24 16 0 0 0 60 16 25
2017 Information management 26 10 18 28 0 9 10 44 34 11
2017 Information technology 22 33 17 6 21 0 0 55 27 18
2017 Policy 32 28 20 8 11 1 0 61 19 286
2017 None of the above 18 19 33 10 16 0 3 39 27 31

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 11 31 30 19 9 0 0 42 28 31
2017 Access to information and privacy 9 7 43 8 33 0 0 16 41 12
2017 Administration and operations 27 31 25 9 5 0 2 60 15 42
2017 Human resources 11 37 15 25 9 0 4 50 35 26
2017 Financial management 4 45 32 12 8 0 0 49 20 25
2017 Information management 18 20 42 21 0 0 0 37 21 10
2017 Information technology 4 24 17 34 21 0 0 28 55 18
2017 Policy 7 26 36 19 11 0 1 34 30 286
2017 None of the above 16 38 23 13 9 0 0 55 22 31

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 11 45 22 9 13 0 0 56 22 31
2017 Access to information and privacy 7 0 43 8 33 9 0 8 45 12
2017 Administration and operations 30 35 23 2 2 0 7 70 5 42
2017 Human resources 24 42 16 14 4 0 0 66 18 26
2017 Financial management 13 50 16 17 4 0 0 63 21 24
2017 Information management 8 28 38 10 9 0 8 39 20 11
2017 Information technology 10 30 28 15 17 0 0 40 33 18
2017 Policy 14 33 30 15 8 0 1 47 23 286
2017 None of the above 20 46 22 7 6 0 0 65 13 31

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 23 24 27 13 13 0 0 48 26 31
2017 Access to information and privacy 7 0 44 24 25 0 0 7 49 12
2017 Administration and operations 30 28 25 9 7 0 0 58 17 42
2017 Human resources 20 15 23 29 9 0 4 37 39 26
2017 Financial management 24 28 27 12 4 4 0 55 17 25
2017 Information management 26 38 0 20 9 0 8 69 31 11
2017 Information technology 11 17 28 23 21 0 0 28 44 18
2017 Policy 22 25 29 16 7 0 1 48 23 286
2017 None of the above 23 34 17 14 10 3 0 59 24 30

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 24 36 19 12 9 0 0 60 21 31
2017 Access to information and privacy 32 28 0 0 8 0 32 88 12 12
2017 Administration and operations 42 30 10 0 5 0 14 83 6 42
2017 Human resources 28 22 18 12 9 0 12 56 24 26
2017 Financial management 40 28 12 4 8 4 4 74 13 25
2017 Information management 28 46 0 0 0 0 27 100 0 11
2017 Information technology 21 30 22 11 15 0 0 51 27 18
2017 Policy 18 33 28 11 8 0 1 52 20 286
2017 None of the above 32 29 13 7 10 0 10 68 18 31

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 24 33 16 9 19 0 0 57 28 31
2017 Access to information and privacy 43 17 16 8 16 0 0 60 24 12
2017 Administration and operations 44 21 16 10 10 0 0 65 19 42
2017 Human resources 26 23 22 12 18 0 0 49 29 26
2017 Financial management 32 36 24 8 0 0 0 68 8 25
2017 Information management 54 28 18 0 0 0 0 82 0 11
2017 Information technology 11 27 46 6 10 0 0 38 16 18
2017 Policy 17 27 34 15 8 0 0 43 23 286
2017 None of the above 29 22 26 14 6 0 3 52 21 30

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 37 31 9 9 13 0 0 68 23 31
2017 Access to information and privacy 41 27 24 0 8 0 0 68 8 12
2017 Administration and operations 40 31 16 7 2 0 2 74 10 42
2017 Human resources 30 46 24 0 0 0 0 76 0 26
2017 Financial management 29 48 20 4 0 0 0 76 4 25
2017 Information management 27 26 47 0 0 0 0 53 0 11
2017 Information technology 38 35 11 11 4 0 0 73 16 18
2017 Policy 27 39 22 9 2 0 0 66 12 286
2017 None of the above 33 41 16 0 3 0 7 79 3 30

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 24 35 20 6 16 0 0 58 22 31
2017 Access to information and privacy 25 35 32 0 8 0 0 59 8 12
2017 Administration and operations 49 26 15 7 2 0 0 75 10 42
2017 Human resources 27 36 22 16 0 0 0 62 16 26
2017 Financial management 32 48 12 4 4 0 0 80 8 25
2017 Information management 18 36 20 19 0 0 8 58 20 11
2017 Information technology 21 29 34 11 4 0 0 51 15 18
2017 Policy 20 37 28 13 1 0 1 58 14 285
2017 None of the above 34 44 19 3 0 0 0 77 3 30

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 33 16 22 16 13 0 0 49 29 31
2017 Access to information and privacy 34 26 32 0 8 0 0 59 8 12
2017 Administration and operations 60 19 13 5 2 0 0 79 7 42
2017 Human resources 30 47 19 4 0 0 0 77 4 26
2017 Financial management 29 36 20 12 0 4 0 67 12 25
2017 Information management 10 44 28 9 10 0 0 53 19 11
2017 Information technology 15 46 23 6 10 0 0 62 16 18
2017 Policy 23 39 23 10 4 0 1 62 14 286
2017 None of the above 26 47 13 10 3 0 0 73 13 30

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 41 25 22 3 3 5 0 70 7 31
2017 Access to information and privacy 27 56 18 0 0 0 0 82 0 11
2017 Administration and operations 49 23 16 7 2 0 2 74 10 42
2017 Human resources 34 34 28 3 0 0 0 68 3 26
2017 Financial management 32 56 12 0 0 0 0 88 0 25
2017 Information management 20 61 19 0 0 0 0 81 0 11
2017 Information technology 27 35 23 11 4 0 0 62 16 18
2017 Policy 31 33 23 10 2 0 1 65 12 284
2017 None of the above 52 21 17 10 0 0 0 73 10 29

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 68 23 7 0 3 0 0 90 3 31
2017 Access to information and privacy 57 27 16 0 0 0 0 84 0 12
2017 Administration and operations 81 5 9 2 2 0 0 86 5 42
2017 Human resources 76 12 5 7 0 0 0 88 7 26
2017 Financial management 65 32 4 0 0 0 0 96 0 25
2017 Information management 54 27 10 9 0 0 0 81 9 11
2017 Information technology 74 20 6 0 0 0 0 94 0 18
2017 Policy 62 23 9 4 2 0 0 85 6 286
2017 None of the above 61 19 7 3 7 0 3 83 10 31

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 68 13 9 7 3 0 0 81 10 31
2017 Access to information and privacy 49 24 10 8 0 0 8 80 9 12
2017 Administration and operations 77 13 2 2 2 0 2 93 5 42
2017 Human resources 69 12 9 4 0 4 4 87 4 26
2017 Financial management 68 28 0 4 0 0 0 96 4 25
2017 Information management 75 17 0 0 0 0 8 100 0 11
2017 Information technology 90 10 0 0 0 0 0 100 0 18
2017 Policy 87 7 2 1 2 0 2 95 3 286
2017 None of the above 81 10 6 0 4 0 0 90 4 31

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 43 29 9 13 0 0 5 77 14 31
2017 Access to information and privacy 33 24 18 8 8 0 8 62 18 12
2017 Administration and operations 54 25 15 5 2 0 0 78 7 42
2017 Human resources 65 11 16 4 0 0 4 80 4 26
2017 Financial management 65 20 16 0 0 0 0 84 0 25
2017 Information management 54 36 10 0 0 0 0 90 0 11
2017 Information technology 50 34 10 0 6 0 0 84 6 18
2017 Policy 71 20 7 2 0 0 1 91 2 285
2017 None of the above 72 14 10 0 4 0 0 86 4 30

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 53 9 13 16 3 0 5 66 21 31
2017 Access to information and privacy 33 27 16 0 16 0 8 65 18 12
2017 Administration and operations 72 16 5 7 0 0 0 88 7 41
2017 Human resources 62 22 9 0 4 0 4 87 4 26
2017 Financial management 57 20 15 8 0 0 0 77 8 25
2017 Information management 81 9 10 0 0 0 0 90 0 11
2017 Information technology 50 29 17 0 4 0 0 79 4 18
2017 Policy 69 16 9 3 2 0 1 86 6 286
2017 None of the above 74 10 6 3 7 0 0 84 10 31

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 50 9 6 3 0 2 29 87 4 31
2017 Access to information and privacy 41 0 8 0 0 0 51 83 0 12
2017 Administration and operations 56 13 2 0 0 0 28 97 0 42
2017 Human resources 58 11 16 4 0 0 11 78 4 26
2017 Financial management 56 16 0 0 0 0 28 100 0 25
2017 Information management 64 10 0 0 0 0 26 100 0 11
2017 Information technology 57 29 0 0 4 0 10 95 5 18
2017 Policy 62 8 5 1 0 0 24 93 1 285
2017 None of the above 57 10 10 0 0 4 19 87 0 31

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 69 16 3 0 0 3 9 96 0 31
2017 Access to information and privacy 59 8 8 0 0 0 25 89 0 12
2017 Administration and operations 80 11 0 0 0 0 9 100 0 42
2017 Human resources 68 24 5 0 0 0 4 95 0 26
2017 Financial management 60 36 0 0 0 0 4 100 0 25
2017 Information management 73 27 0 0 0 0 0 100 0 11
2017 Information technology 73 17 0 0 10 0 0 90 10 18
2017 Policy 67 22 7 1 0 0 3 92 1 286
2017 None of the above 77 13 0 4 0 0 7 96 4 31

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 69 9 7 0 7 0 10 86 7 31
2017 Access to information and privacy 75 17 0 0 0 0 8 100 0 12
2017 Administration and operations 80 9 2 0 3 0 5 94 3 42
2017 Human resources 76 4 13 4 0 0 4 83 4 26
2017 Financial management 73 16 8 0 0 4 0 92 0 25
2017 Information management 84 16 0 0 0 0 0 100 0 11
2017 Information technology 73 21 0 6 0 0 0 94 6 18
2017 Policy 89 6 2 1 0 0 2 97 1 286
2017 None of the above 86 7 0 0 0 4 3 100 0 31

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 53 13 19 0 7 2 7 72 7 31
2017 Access to information and privacy 58 34 0 0 8 0 0 92 8 12
2017 Administration and operations 58 29 9 5 0 0 0 87 5 42
2017 Human resources 45 35 9 4 4 0 4 83 8 26
2017 Financial management 56 40 4 0 0 0 0 96 0 25
2017 Information management 47 53 0 0 0 0 0 100 0 11
2017 Information technology 51 33 12 4 0 0 0 84 4 18
2017 Policy 57 28 10 3 1 0 1 86 5 286
2017 None of the above 51 30 13 0 4 0 3 83 4 31

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 11 32 29 16 13 0 0 43 28 31
2017 Access to information and privacy 9 32 43 8 8 0 0 41 16 12
2017 Administration and operations 17 31 36 14 2 0 0 48 17 42
2017 Human resources 12 27 33 15 9 0 5 41 25 26
2017 Financial management 4 53 35 8 0 0 0 57 8 25
2017 Information management 34 19 29 9 10 0 0 53 19 11
2017 Information technology 18 10 51 17 4 0 0 28 21 18
2017 Policy 7 30 44 14 5 0 0 37 19 286
2017 None of the above 6 42 39 6 6 0 0 48 13 31

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 13 19 38 23 7 0 0 30 32 31
2017 Access to information and privacy 8 16 18 42 15 0 0 57 25 12
2017 Administration and operations 5 21 36 26 12 0 0 38 26 42
2017 Human resources 0 15 46 32 7 0 0 39 15 26
2017 Financial management 4 12 40 36 8 0 0 45 16 25
2017 Information management 0 10 64 9 17 0 0 26 10 11
2017 Information technology 11 15 45 17 11 0 0 28 27 18
2017 Policy 6 19 40 26 8 0 0 34 26 286
2017 None of the above 10 9 36 29 15 0 0 45 19 31

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 13 45 21 10 3 3 4 63 14 31
2017 Access to information and privacy 33 24 17 0 8 18 0 69 10 12
2017 Administration and operations 46 34 15 0 2 3 0 82 3 42
2017 Human resources 49 40 4 8 0 0 0 88 8 26
2017 Financial management 28 40 8 16 4 4 0 71 21 25
2017 Information management 36 46 18 0 0 0 0 82 0 11
2017 Information technology 13 61 10 6 0 10 0 83 6 18
2017 Policy 19 50 17 9 2 3 0 71 11 286
2017 None of the above 19 55 14 3 7 3 0 76 10 31

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 27 26 12 22 13 0 0 53 35 31
2017 Access to information and privacy 15 25 24 0 16 19 0 50 20 12
2017 Administration and operations 32 49 10 2 7 0 0 81 10 42
2017 Human resources 31 32 27 11 0 0 0 62 11 26
2017 Financial management 21 56 4 16 4 0 0 76 20 25
2017 Information management 17 29 29 17 0 9 0 50 19 11
2017 Information technology 7 54 23 16 0 0 0 61 16 18
2017 Policy 20 44 17 12 6 2 0 65 18 286
2017 None of the above 19 53 15 7 6 0 0 72 13 31
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Access to information and privacy 57 43 12
2017 Human resources 26 74 26
2017 Information management 0 100 11
2017 Policy 8 92 285
2014 Communications or public affairs 14 86 33
2014 Administration and operations 16 84 55
2014 Human resources 20 80 31
2014 Financial management 10 90 62
2014 Evaluation 0 100 15
2014 None of the above 6 94 225

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Policy 74 26 23
2014 None of the above 85 15 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Policy 53 18 18 12 0 0 0 71 12 17
2014 None of the above 37 54 9 0 0 0 0 91 0 11
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 33 31 30 7 0 0 0 33 67 31
2017 Access to information and privacy 49 28 0 0 24 0 0 49 51 12
2017 Administration and operations 26 24 20 19 10 0 0 26 74 42
2017 Human resources 19 24 18 24 12 0 3 20 80 26
2017 Financial management 24 32 24 12 4 4 0 25 75 25
2017 Information management 56 26 8 10 0 0 0 56 44 11
2017 Information technology 32 12 23 11 10 6 6 36 64 18
2017 Policy 25 20 22 14 12 7 0 27 73 285
2017 None of the above 22 25 17 10 16 10 0 25 75 31

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 25 21
2017 Administration and operations 20 31
2017 Human resources 35 20
2017 Financial management 17 18
2017 Policy 16 192
2017 None of the above 34 21

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 10 21
2017 Administration and operations 24 31
2017 Human resources 50 20
2017 Financial management 39 18
2017 Policy 50 192
2017 None of the above 44 21

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 5 21
2017 Administration and operations 24 31
2017 Human resources 25 20
2017 Financial management 17 18
2017 Policy 12 192
2017 None of the above 24 21

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 60 21
2017 Administration and operations 40 31
2017 Human resources 38 20
2017 Financial management 22 18
2017 Policy 18 192
2017 None of the above 31 21

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 0 21
2017 Administration and operations 10 31
2017 Human resources 10 20
2017 Financial management 5 18
2017 Policy 13 192
2017 None of the above 23 21

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Communications or public affairs 33 21
2017 Administration and operations 48 31
2017 Human resources 28 20
2017 Financial management 44 18
2017 Policy 43 192
2017 None of the above 42 21

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Communications or public affairs 9 59 12 10 0 10 21
2017 Administration and operations 3 52 27 3 3 10 30
2017 Human resources 7 64 10 14 0 5 19
2017 Financial management 6 61 16 11 0 5 18
2017 Policy 7 48 25 9 5 5 185
2017 None of the above 9 38 20 9 15 9 21

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 30 19 13 10 10 5 14 60 24 21
2017 Administration and operations 16 41 16 13 7 0 7 61 21 31
2017 Human resources 35 29 11 12 0 0 14 74 14 20
2017 Financial management 28 28 17 16 11 0 0 56 27 18
2017 Information technology 22 30 0 17 20 0 10 58 42 10
2017 Policy 12 29 18 17 14 3 7 46 34 192
2017 None of the above 0 34 14 24 19 0 9 38 47 21

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Communications or public affairs 6 20 19 17 14 5 19 33 41 21
2017 Administration and operations 0 12 22 24 39 0 3 12 65 31
2017 Human resources 0 16 22 5 52 0 5 17 60 20
2017 Financial management 0 16 16 11 39 0 17 20 61 18
2017 Information technology 12 0 0 20 58 0 10 13 87 10
2017 Policy 3 10 11 18 46 2 11 14 73 192
2017 None of the above 5 5 37 24 29 0 0 10 53 21
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