2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Immigration and Refugee Board of Canada 32 50 5 9 3 0 0 83 12 684
2014 Public Service 32 47 5 11 5 0 0 78 16 181951
2014 Immigration and Refugee Board of Canada 39 46 4 8 3 0 0 85 11 712
2011 Public Service 36 46 4 10 4 0 0 82 14 200936
2011 Immigration and Refugee Board of Canada 36 49 4 9 2 0 0 84 12 741
2008 Public Service 36 46 4 9 4 0 0 82 13 169250
2008 Immigration and Refugee Board of Canada 39 46 4 8 3 0 0 85 11 668

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Immigration and Refugee Board of Canada 69 25 2 2 1 0 1 95 3 681
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Immigration and Refugee Board of Canada 74 17 3 4 1 1 0 92 5 712
2011 Public Service 71 20 4 3 1 1 1 92 4 200894
2011 Immigration and Refugee Board of Canada 69 23 3 3 1 1 1 93 4 743
2008 Public Service 71 20 3 3 1 0 1 92 4 169051
2008 Immigration and Refugee Board of Canada 77 18 2 3 0 0 1 95 4 668

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Immigration and Refugee Board of Canada 69 21 4 5 1 0 1 90 6 682
2014 Public Service 64 20 5 6 3 0 1 85 9 181861
2014 Immigration and Refugee Board of Canada 67 21 3 6 2 0 1 89 8 710
2011 Public Service 66 18 5 6 3 0 2 86 9 200811
2011 Immigration and Refugee Board of Canada 67 19 5 5 3 0 1 87 8 743
2008 Public Service 67 18 5 6 3 0 1 86 9 169106
2008 Immigration and Refugee Board of Canada 67 19 4 7 3 0 1 86 10 668

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Immigration and Refugee Board of Canada 44 37 4 11 5 0 0 81 15 684
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Immigration and Refugee Board of Canada 44 32 7 10 6 0 0 77 16 710
2011 Public Service 39 37 8 10 6 0 0 77 15 199738
2011 Immigration and Refugee Board of Canada 41 38 8 7 5 0 0 80 12 740

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Immigration and Refugee Board of Canada 33 42 10 10 4 0 1 76 14 683
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Immigration and Refugee Board of Canada 31 40 13 11 4 0 0 72 15 711
2011 Public Service 27 41 12 12 6 0 1 69 19 200240
2011 Immigration and Refugee Board of Canada 29 37 14 12 6 0 1 67 18 741
2008 Public Service 25 42 13 13 7 0 1 68 20 168332
2008 Immigration and Refugee Board of Canada 34 37 13 10 5 0 1 72 15 665

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Immigration and Refugee Board of Canada 48 35 7 7 2 0 0 83 9 680
2014 Public Service 39 39 11 7 4 0 0 78 11 181902
2014 Immigration and Refugee Board of Canada 43 35 11 7 3 0 0 79 10 712
2011 Public Service 42 36 11 6 4 0 0 79 10 200728
2011 Immigration and Refugee Board of Canada 43 34 11 7 5 0 0 77 11 743
2008 Public Service 38 41 11 7 4 0 0 79 10 169105
2008 Immigration and Refugee Board of Canada 43 36 9 8 4 0 0 79 12 668

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Immigration and Refugee Board of Canada 54 30 6 6 4 0 0 85 10 680
2014 Public Service 44 38 8 6 3 0 0 82 10 181804
2014 Immigration and Refugee Board of Canada 49 34 7 6 4 0 0 83 10 710
2011 Public Service 45 39 7 5 3 0 0 84 8 200298
2011 Immigration and Refugee Board of Canada 44 35 8 6 6 0 0 79 13 740
2008 Public Service 43 42 7 5 3 0 0 85 8 168403
2008 Immigration and Refugee Board of Canada 46 35 8 6 5 0 0 81 11 665

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Immigration and Refugee Board of Canada 44 39 9 7 1 0 0 83 8 678
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Immigration and Refugee Board of Canada 43 37 10 7 2 0 0 81 9 711

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Immigration and Refugee Board of Canada 40 35 9 9 5 0 1 76 15 679
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Immigration and Refugee Board of Canada 40 31 11 10 6 0 1 72 17 711
2011 Public Service 38 36 11 9 6 0 1 75 14 200742
2011 Immigration and Refugee Board of Canada 33 36 13 9 7 1 1 71 16 743

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Immigration and Refugee Board of Canada 22 19 11 10 18 4 16 51 35 679
2014 Public Service 30 24 11 11 13 2 10 61 27 181828
2014 Immigration and Refugee Board of Canada 25 17 11 11 16 3 17 52 33 710
2011 Public Service 31 24 10 11 13 2 10 62 27 200707
2011 Immigration and Refugee Board of Canada 25 21 9 11 15 2 17 57 32 741
2008 Public Service 34 24 9 11 12 2 9 65 25 168919
2008 Immigration and Refugee Board of Canada 28 18 12 10 10 3 18 58 26 668

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Immigration and Refugee Board of Canada 40 43 8 5 3 0 0 84 8 680
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Immigration and Refugee Board of Canada 37 42 11 6 3 0 0 79 10 711
2011 Public Service 35 41 11 8 5 0 0 76 13 200583
2011 Immigration and Refugee Board of Canada 36 40 12 8 5 0 0 76 12 741
2008 Public Service 35 42 11 8 4 0 0 77 12 168072
2008 Immigration and Refugee Board of Canada 43 34 13 6 5 0 0 76 10 661

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Immigration and Refugee Board of Canada 28 35 11 15 11 0 0 64 26 681
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Immigration and Refugee Board of Canada 24 36 16 13 10 0 0 61 23 711
2011 Public Service 21 37 16 14 11 0 0 59 25 200784
2011 Immigration and Refugee Board of Canada 20 34 16 16 13 0 0 54 29 742

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Immigration and Refugee Board of Canada 33 46 11 6 4 0 0 78 11 680

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Immigration and Refugee Board of Canada 46 40 7 4 2 1 0 87 6 679
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Immigration and Refugee Board of Canada 51 35 7 3 3 1 0 86 6 710
2011 Public Service 37 42 11 6 3 1 0 80 9 200734
2011 Immigration and Refugee Board of Canada 44 38 8 6 4 1 0 82 10 742
2008 Public Service 42 39 10 5 3 1 0 82 8 168871
2008 Immigration and Refugee Board of Canada 53 35 6 3 2 0 0 89 5 665

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Immigration and Refugee Board of Canada 32 37 9 11 9 1 0 70 20 678

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Immigration and Refugee Board of Canada 58 33 6 2 0 0 0 91 3 679
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Immigration and Refugee Board of Canada 64 27 6 1 1 1 0 91 3 710
2011 Public Service 58 31 7 2 1 0 0 89 4 200656
2011 Immigration and Refugee Board of Canada 61 28 7 2 1 0 0 90 4 739

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Immigration and Refugee Board of Canada 32 41 10 10 7 0 0 73 17 680
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Immigration and Refugee Board of Canada 25 43 12 13 7 1 0 68 20 710
2011 Public Service 28 39 13 12 8 0 0 68 20 200493
2011 Immigration and Refugee Board of Canada 27 39 12 12 10 0 0 66 22 739

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Immigration and Refugee Board of Canada 35 37 12 11 4 0 0 73 15 682
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Immigration and Refugee Board of Canada 30 36 16 11 7 0 1 66 18 709

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Immigration and Refugee Board of Canada 31 38 12 13 6 0 0 69 18 681
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Immigration and Refugee Board of Canada 31 37 15 10 7 0 0 68 16 711
2011 Public Service 34 40 13 8 4 1 0 75 12 199885
2011 Immigration and Refugee Board of Canada 31 39 14 11 5 0 0 71 15 739

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Immigration and Refugee Board of Canada 43 43 7 5 2 0 0 86 7 680
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Immigration and Refugee Board of Canada 45 37 10 4 3 1 0 83 7 710
2011 Public Service 41 41 9 6 3 0 0 82 9 200825
2011 Immigration and Refugee Board of Canada 41 40 11 5 3 0 0 81 8 744
2008 Public Service 41 42 8 6 3 0 0 84 8 168963
2008 Immigration and Refugee Board of Canada 48 36 9 4 3 0 0 84 7 667

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Immigration and Refugee Board of Canada 34 36 16 8 5 0 1 71 13 680
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Immigration and Refugee Board of Canada 42 30 15 7 5 0 0 72 12 710
2011 Public Service 33 34 18 8 5 0 1 69 13 200574
2011 Immigration and Refugee Board of Canada 36 30 16 10 7 0 0 67 17 742
2008 Public Service 28 35 20 10 6 0 1 64 16 168835
2008 Immigration and Refugee Board of Canada 33 33 19 9 6 0 1 66 15 666

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Immigration and Refugee Board of Canada 11 23 36 16 8 2 4 26 35 677
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Immigration and Refugee Board of Canada 6 20 35 25 10 1 3 36 27 708
2011 Public Service 12 27 34 16 7 1 2 24 40 199952
2011 Immigration and Refugee Board of Canada 12 27 28 19 10 1 4 30 40 741
2008 Public Service 12 29 35 16 6 1 2 23 41 168383
2008 Immigration and Refugee Board of Canada 11 21 33 20 9 2 4 31 34 665

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Immigration and Refugee Board of Canada 13 21 28 18 11 4 4 32 37 678
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Immigration and Refugee Board of Canada 10 21 30 20 12 3 3 35 34 710
2011 Public Service 12 20 28 21 12 2 3 35 34 199740
2011 Immigration and Refugee Board of Canada 14 21 27 20 13 1 4 35 36 742
2008 Public Service 12 22 29 21 11 2 3 34 35 168088
2008 Immigration and Refugee Board of Canada 11 17 31 19 13 3 5 35 30 660

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Immigration and Refugee Board of Canada 9 14 29 21 14 4 9 40 27 678
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Immigration and Refugee Board of Canada 9 17 28 23 12 3 9 39 29 709
2011 Public Service 18 24 28 15 8 2 4 25 45 199696
2011 Immigration and Refugee Board of Canada 12 20 28 19 11 2 9 33 35 741
2008 Public Service 17 24 30 17 8 2 3 25 43 168077
2008 Immigration and Refugee Board of Canada 9 19 30 20 12 2 7 35 32 661

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Immigration and Refugee Board of Canada 9 17 28 28 14 2 3 44 27 675
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Immigration and Refugee Board of Canada 7 14 31 29 15 1 3 47 22 706
2011 Public Service 9 17 32 25 12 1 4 38 28 199449
2011 Immigration and Refugee Board of Canada 7 15 34 26 12 1 5 40 24 739
2008 Public Service 9 18 33 25 11 1 3 38 28 168000
2008 Immigration and Refugee Board of Canada 5 15 35 24 16 1 4 42 21 659

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Immigration and Refugee Board of Canada 18 22 27 16 11 2 4 29 42 675
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Immigration and Refugee Board of Canada 15 20 31 19 11 1 3 31 37 708
2011 Public Service 18 24 28 16 9 1 3 27 44 199874
2011 Immigration and Refugee Board of Canada 16 21 29 16 11 2 5 29 39 739
2008 Public Service 16 24 28 18 10 1 3 29 42 168023
2008 Immigration and Refugee Board of Canada 11 22 28 19 13 1 5 34 35 659

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Immigration and Refugee Board of Canada 15 21 27 18 12 4 4 32 38 678
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Immigration and Refugee Board of Canada 13 19 26 21 12 3 5 36 35 709
2011 Public Service 11 18 27 23 14 3 5 40 31 199570
2011 Immigration and Refugee Board of Canada 13 18 26 23 12 3 5 38 33 735
2008 Public Service 14 22 27 20 11 2 4 33 38 168198
2008 Immigration and Refugee Board of Canada 13 20 26 19 13 3 5 35 36 660

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Immigration and Refugee Board of Canada 10 19 33 18 12 3 4 33 32 680
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Immigration and Refugee Board of Canada 8 17 34 21 12 2 6 36 28 708
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Immigration and Refugee Board of Canada 73 18 3 2 2 0 2 93 4 684
2014 Public Service 70 15 5 4 3 0 3 88 6 181584
2014 Immigration and Refugee Board of Canada 73 16 3 3 3 0 2 91 6 709
2011 Public Service 68 15 5 4 3 0 4 87 7 200015
2011 Immigration and Refugee Board of Canada 68 18 4 4 3 0 3 89 7 741
2008 Public Service 66 14 5 4 4 1 7 86 9 167148
2008 Immigration and Refugee Board of Canada 70 13 4 3 2 1 6 89 6 662

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Immigration and Refugee Board of Canada 28 33 13 10 4 7 4 69 16 682
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Immigration and Refugee Board of Canada 32 34 16 9 4 3 3 70 14 710

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Immigration and Refugee Board of Canada 46 31 8 8 5 1 0 78 14 684
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Immigration and Refugee Board of Canada 51 28 9 7 3 1 0 80 10 710

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Immigration and Refugee Board of Canada 34 37 11 11 5 2 0 72 17 683
2014 Public Service 25 39 13 14 7 2 1 66 21 181522
2014 Immigration and Refugee Board of Canada 29 42 12 12 4 1 1 72 17 709
2011 Public Service 26 37 13 14 8 2 1 65 22 199928
2011 Immigration and Refugee Board of Canada 30 35 13 13 6 2 1 66 20 742
2008 Public Service 26 37 12 14 8 2 1 65 22 166238
2008 Immigration and Refugee Board of Canada 31 37 12 12 5 2 1 70 17 653

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Immigration and Refugee Board of Canada 27 30 12 11 7 10 2 65 21 681
2014 Public Service 24 28 16 13 10 7 1 57 26 181494
2014 Immigration and Refugee Board of Canada 29 28 16 11 7 7 1 63 20 710
2011 Public Service 26 27 15 13 11 6 1 58 26 199730
2011 Immigration and Refugee Board of Canada 25 27 13 13 13 7 1 57 28 741
2008 Public Service 27 28 14 13 11 7 1 59 25 166166
2008 Immigration and Refugee Board of Canada 30 26 14 11 9 7 2 62 22 653

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Immigration and Refugee Board of Canada 12 24 18 14 11 18 4 45 33 681
2014 Public Service 11 22 19 18 15 13 2 38 40 181465
2014 Immigration and Refugee Board of Canada 16 24 18 16 13 11 2 46 33 710

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Immigration and Refugee Board of Canada 50 36 7 4 3 0 0 87 6 680
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Immigration and Refugee Board of Canada 47 39 7 7 1 0 0 85 8 709
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Immigration and Refugee Board of Canada 38 38 11 8 4 1 1 77 12 683
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Immigration and Refugee Board of Canada 35 35 13 9 6 1 1 72 15 710
2011 Public Service 33 37 13 10 7 1 0 70 17 199910
2011 Immigration and Refugee Board of Canada 34 33 15 10 7 0 1 67 17 743
2008 Public Service 31 36 13 11 9 1 1 67 20 166756
2008 Immigration and Refugee Board of Canada 35 31 14 10 9 1 1 67 19 658

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Immigration and Refugee Board of Canada 47 31 9 6 3 3 1 81 9 683
2014 Public Service 42 31 12 7 5 2 1 75 12 181447
2014 Immigration and Refugee Board of Canada 46 30 11 5 3 2 1 79 9 710
2011 Public Service 40 32 13 8 5 2 1 74 13 199843
2011 Immigration and Refugee Board of Canada 39 33 13 7 5 2 1 74 12 743
2008 Public Service 38 31 12 8 7 3 1 72 15 166751
2008 Immigration and Refugee Board of Canada 43 26 14 5 7 4 1 73 12 659

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Immigration and Refugee Board of Canada 45 35 9 7 3 1 1 81 10 682
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Immigration and Refugee Board of Canada 43 32 11 8 4 0 0 76 12 709
2011 Public Service 38 35 11 10 6 1 0 73 16 199709
2011 Immigration and Refugee Board of Canada 36 36 10 11 5 0 0 73 17 741
2008 Public Service 36 34 11 10 8 1 0 71 18 166684
2008 Immigration and Refugee Board of Canada 40 32 10 8 7 1 0 74 16 659

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Immigration and Refugee Board of Canada 81 13 2 1 1 0 2 95 3 678
2014 Public Service 77 12 4 2 2 0 3 93 4 181405
2014 Immigration and Refugee Board of Canada 78 11 4 2 2 1 2 93 4 710
2011 Public Service 77 12 4 2 2 0 3 92 4 199764
2011 Immigration and Refugee Board of Canada 76 12 4 2 2 0 3 92 4 742
2008 Public Service 78 8 3 2 3 0 6 92 5 166455
2008 Immigration and Refugee Board of Canada 81 9 3 2 1 0 3 94 3 652

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Immigration and Refugee Board of Canada 57 26 7 3 2 4 3 88 5 682
2014 Public Service 47 23 9 5 6 3 6 78 13 181389
2014 Immigration and Refugee Board of Canada 51 22 8 5 4 3 6 81 11 709
2011 Public Service 44 26 9 7 8 2 4 75 15 200634
2011 Immigration and Refugee Board of Canada 45 28 8 6 5 2 6 79 12 740

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Immigration and Refugee Board of Canada 58 27 5 5 4 1 0 86 9 684

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Immigration and Refugee Board of Canada 57 24 8 5 3 2 0 83 9 684

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Immigration and Refugee Board of Canada 54 26 9 6 4 0 0 80 10 682
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Immigration and Refugee Board of Canada 50 29 10 6 4 1 0 80 11 710
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Immigration and Refugee Board of Canada 31 31 8 12 4 4 9 72 19 137
2014 Public Service 25 36 15 10 6 3 5 66 18 40406
2014 Immigration and Refugee Board of Canada 31 41 11 10 3 2 2 75 13 134

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Immigration and Refugee Board of Canada 29 35 15 9 6 7 0 68 15 683
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Immigration and Refugee Board of Canada 25 34 17 10 4 10 0 65 16 710
2011 Public Service 22 31 19 11 9 7 1 58 22 199170
2011 Immigration and Refugee Board of Canada 19 30 22 9 11 7 1 54 22 737

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Immigration and Refugee Board of Canada 23 34 15 17 8 3 0 59 26 682
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Immigration and Refugee Board of Canada 21 32 19 16 8 4 0 55 25 709
2011 Public Service 19 31 19 14 13 3 0 52 28 199021
2011 Immigration and Refugee Board of Canada 16 32 21 12 14 4 1 50 27 733
2008 Public Service 21 33 18 14 12 3 0 55 27 165557
2008 Immigration and Refugee Board of Canada 23 30 21 11 9 5 1 56 22 652

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Immigration and Refugee Board of Canada 16 32 17 19 10 6 0 51 30 682
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Immigration and Refugee Board of Canada 14 26 22 19 10 8 0 44 32 708
2011 Public Service 11 31 21 19 12 6 0 45 33 198979
2011 Immigration and Refugee Board of Canada 10 31 22 18 11 8 0 44 32 735
2008 Public Service 11 31 20 20 13 6 0 44 35 165317
2008 Immigration and Refugee Board of Canada 14 27 21 18 9 10 0 46 30 650

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Immigration and Refugee Board of Canada 21 33 15 12 12 8 0 58 26 684
2014 Public Service 17 26 19 15 16 7 0 46 34 181094
2014 Immigration and Refugee Board of Canada 17 28 18 16 12 9 0 50 31 709
2011 Public Service 15 29 18 16 15 7 0 47 33 198990
2011 Immigration and Refugee Board of Canada 12 30 19 13 16 10 0 47 32 734
2008 Public Service 14 29 18 16 15 8 0 47 33 165352
2008 Immigration and Refugee Board of Canada 16 28 17 15 12 12 0 50 30 650

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Immigration and Refugee Board of Canada 15 36 16 19 10 5 0 54 30 682
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Immigration and Refugee Board of Canada 15 30 19 18 12 5 0 48 31 708
2011 Public Service 13 33 18 20 14 3 0 48 34 198810
2011 Immigration and Refugee Board of Canada 12 37 18 18 12 3 0 50 32 736
2008 Public Service 14 36 16 20 12 2 0 51 33 165141
2008 Immigration and Refugee Board of Canada 17 35 15 19 10 4 0 54 30 650
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Immigration and Refugee Board of Canada 28 44 14 8 5 1 0 73 13 680
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Immigration and Refugee Board of Canada 26 41 16 9 5 2 0 69 14 709
2011 Public Service 24 42 17 10 6 2 0 67 16 199395
2011 Immigration and Refugee Board of Canada 26 40 17 10 6 1 0 67 15 737

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Immigration and Refugee Board of Canada 41 40 10 5 1 3 0 84 6 682
2014 Public Service 38 41 11 4 2 3 1 82 6 180996
2014 Immigration and Refugee Board of Canada 39 41 12 3 1 3 0 84 4 707
2011 Public Service 35 40 13 5 2 3 1 78 8 199266
2011 Immigration and Refugee Board of Canada 35 37 15 6 2 3 1 75 9 737

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Immigration and Refugee Board of Canada 43 35 11 6 3 2 0 80 9 682
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Immigration and Refugee Board of Canada 38 37 11 7 4 3 1 78 11 708
2011 Public Service 35 36 12 8 5 4 1 74 14 199168
2011 Immigration and Refugee Board of Canada 34 34 11 10 6 4 1 72 16 738
2008 Public Service 31 36 12 10 7 4 1 70 17 165770
2008 Immigration and Refugee Board of Canada 41 34 11 6 5 4 1 78 11 653

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Immigration and Refugee Board of Canada 31 39 15 7 3 5 1 73 11 681
2014 Public Service 24 34 20 10 6 5 1 62 18 180998
2014 Immigration and Refugee Board of Canada 19 35 22 9 7 7 1 58 18 706
2011 Public Service 19 35 21 12 7 5 1 57 20 199149
2011 Immigration and Refugee Board of Canada 19 35 21 12 8 5 1 57 21 739

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Immigration and Refugee Board of Canada 22 28 16 12 9 10 3 57 25 682
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Immigration and Refugee Board of Canada 16 24 15 14 14 11 5 49 33 707
2011 Public Service 15 23 18 16 15 11 3 44 35 199244
2011 Immigration and Refugee Board of Canada 13 19 19 14 16 12 7 39 37 738

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Immigration and Refugee Board of Canada 67 18 6 3 1 2 3 89 4 682
2014 Public Service 59 20 8 4 2 2 5 85 7 180951
2014 Immigration and Refugee Board of Canada 59 22 6 3 3 2 4 88 6 706

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Immigration and Refugee Board of Canada 69 19 4 1 1 3 2 93 2 680
2014 Public Service 65 20 6 2 2 3 3 90 4 180921
2014 Immigration and Refugee Board of Canada 67 19 4 2 2 4 3 92 4 707
2011 Public Service 67 19 6 2 1 2 3 90 4 200185
2011 Immigration and Refugee Board of Canada 64 20 7 2 1 3 2 88 4 741
2008 Public Service 67 18 6 2 1 2 3 89 4 168297
2008 Immigration and Refugee Board of Canada 72 14 7 2 1 2 2 90 4 664

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Immigration and Refugee Board of Canada 22 31 19 13 9 5 1 56 24 681
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Immigration and Refugee Board of Canada 19 29 19 14 12 5 2 52 28 707
2011 Public Service 21 33 17 15 12 2 0 55 27 200253
2011 Immigration and Refugee Board of Canada 15 28 17 17 19 3 2 44 38 741
2008 Public Service 19 35 17 15 11 2 0 56 27 168004
2008 Immigration and Refugee Board of Canada 18 27 18 17 13 4 1 48 32 663

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Immigration and Refugee Board of Canada 16 23 17 17 20 3 4 42 40 683
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Immigration and Refugee Board of Canada 14 22 15 19 23 4 4 38 45 707
2011 Public Service 15 27 15 18 21 2 2 44 40 200219
2011 Immigration and Refugee Board of Canada 11 20 16 20 28 1 5 32 51 740
2008 Public Service 17 32 14 16 17 2 2 51 35 167751
2008 Immigration and Refugee Board of Canada 12 25 14 18 22 4 4 41 44 663

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Immigration and Refugee Board of Canada 23 36 20 11 6 5 0 62 17 682

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Immigration and Refugee Board of Canada 40 33 14 3 3 6 0 78 7 679
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Immigration and Refugee Board of Canada 43 34 11 4 3 5 0 81 7 707

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Immigration and Refugee Board of Canada 39 40 11 5 2 2 0 81 8 684
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Immigration and Refugee Board of Canada 44 35 10 6 2 2 0 80 9 706
2011 Public Service 31 39 16 7 5 3 0 72 12 198890
2011 Immigration and Refugee Board of Canada 29 41 14 7 6 2 0 72 14 735

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Immigration and Refugee Board of Canada 47 37 7 5 3 0 0 85 8 682
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Immigration and Refugee Board of Canada 51 35 7 5 2 0 0 86 7 707
2011 Public Service 37 39 12 7 5 0 0 76 12 198622
2011 Immigration and Refugee Board of Canada 36 39 12 8 5 1 0 75 13 733
2008 Public Service 33 40 12 8 5 0 0 74 13 165113
2008 Immigration and Refugee Board of Canada 40 37 11 7 5 1 0 77 12 653

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Immigration and Refugee Board of Canada 38 31 17 9 5 1 0 69 13 683
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Immigration and Refugee Board of Canada 32 35 15 11 5 1 0 68 17 707
2011 Public Service 28 35 18 10 7 1 0 64 17 198741
2011 Immigration and Refugee Board of Canada 24 35 21 12 6 1 0 60 19 734

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Immigration and Refugee Board of Canada 38 35 13 8 5 1 0 74 13 680
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Immigration and Refugee Board of Canada 33 37 13 12 5 0 0 70 17 706
2011 Public Service 27 38 17 11 7 0 0 65 18 198568
2011 Immigration and Refugee Board of Canada 25 39 17 12 6 0 0 65 18 736
2008 Public Service 28 40 14 11 6 0 0 68 18 164994
2008 Immigration and Refugee Board of Canada 33 38 13 10 5 1 0 72 15 651

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Immigration and Refugee Board of Canada 32 30 18 9 6 3 1 65 17 682
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Immigration and Refugee Board of Canada 32 24 18 13 8 5 1 59 22 706
2011 Public Service 29 27 17 12 10 5 1 59 23 198679
2011 Immigration and Refugee Board of Canada 26 28 18 12 11 4 1 57 24 733
2008 Public Service 27 29 17 13 9 5 1 60 23 164965
2008 Immigration and Refugee Board of Canada 29 26 15 11 9 5 4 61 22 650
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Immigration and Refugee Board of Canada 23 40 36 684
2014 Public Service 26 40 34 180859
2014 Immigration and Refugee Board of Canada 26 39 36 706
2011 Public Service 27 42 31 198979
2011 Immigration and Refugee Board of Canada 32 34 34 734

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Immigration and Refugee Board of Canada 17 15 45 5 11 7 163
2014 Public Service 18 32 30 10 9999 11 47681
2014 Immigration and Refugee Board of Canada 18 16 40 8 9999 18 182
2011 Public Service 19 32 31 8 9999 10 53795
2011 Immigration and Refugee Board of Canada 19 15 49 8 9999 10 236
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Immigration and Refugee Board of Canada 14 86 681
2014 Public Service 19 81 180560
2014 Immigration and Refugee Board of Canada 18 82 705

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Immigration and Refugee Board of Canada 47 96
2014 Public Service 50 32448
2014 Immigration and Refugee Board of Canada 53 126

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Immigration and Refugee Board of Canada 59 96
2014 Public Service 63 32448
2014 Immigration and Refugee Board of Canada 48 126

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Immigration and Refugee Board of Canada 8 96
2014 Public Service 7 32448
2014 Immigration and Refugee Board of Canada 8 126

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Immigration and Refugee Board of Canada 0 96
2014 Public Service 4 32448

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2014 Public Service 5 32448

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Immigration and Refugee Board of Canada 10 96
2014 Public Service 9 32448
2014 Immigration and Refugee Board of Canada 5 126

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Immigration and Refugee Board of Canada 8 96
2014 Public Service 4 32448
2014 Immigration and Refugee Board of Canada 5 126

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Immigration and Refugee Board of Canada 42 96
2014 Public Service 40 32479
2014 Immigration and Refugee Board of Canada 32 126

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Immigration and Refugee Board of Canada 41 96
2014 Public Service 40 32479
2014 Immigration and Refugee Board of Canada 32 126

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Immigration and Refugee Board of Canada 34 96
2014 Public Service 43 32479
2014 Immigration and Refugee Board of Canada 28 126

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Immigration and Refugee Board of Canada 42 96
2014 Public Service 40 32479
2014 Immigration and Refugee Board of Canada 33 126

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Immigration and Refugee Board of Canada 25 96
2014 Public Service 29 32479
2014 Immigration and Refugee Board of Canada 19 126

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Immigration and Refugee Board of Canada 61 96
2014 Public Service 57 32479
2014 Immigration and Refugee Board of Canada 51 126

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Immigration and Refugee Board of Canada 40 96
2014 Public Service 36 32479
2014 Immigration and Refugee Board of Canada 34 126

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2014 Public Service 2 32479

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Immigration and Refugee Board of Canada 8 96
2014 Public Service 9 32479
2014 Immigration and Refugee Board of Canada 7 126

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Immigration and Refugee Board of Canada 15 96
2014 Public Service 13 32479
2014 Immigration and Refugee Board of Canada 9 126

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Immigration and Refugee Board of Canada 45 96
2014 Public Service 46 32479
2014 Immigration and Refugee Board of Canada 35 126

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Immigration and Refugee Board of Canada 18 96
2014 Public Service 29 32479
2014 Immigration and Refugee Board of Canada 26 126

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Immigration and Refugee Board of Canada 23 96
2014 Public Service 14 32479
2014 Immigration and Refugee Board of Canada 16 126

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Immigration and Refugee Board of Canada 52 95
2014 Public Service 51 32463
2014 Immigration and Refugee Board of Canada 56 126

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Immigration and Refugee Board of Canada 34 95
2014 Public Service 30 32463
2014 Immigration and Refugee Board of Canada 29 126

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Immigration and Refugee Board of Canada 13 95
2014 Public Service 10 32463
2014 Immigration and Refugee Board of Canada 19 126

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Immigration and Refugee Board of Canada 26 95
2014 Public Service 21 32463
2014 Immigration and Refugee Board of Canada 17 126

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Immigration and Refugee Board of Canada 10 95
2014 Public Service 12 32463
2014 Immigration and Refugee Board of Canada 6 126

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Immigration and Refugee Board of Canada 7 95
2014 Public Service 7 32463
2014 Immigration and Refugee Board of Canada 6 126

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Immigration and Refugee Board of Canada 11 95
2014 Public Service 16 32463
2014 Immigration and Refugee Board of Canada 18 126

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Immigration and Refugee Board of Canada 11 95
2014 Public Service 11 32463
2014 Immigration and Refugee Board of Canada 9 126

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Immigration and Refugee Board of Canada 18 95
2014 Public Service 25 32463
2014 Immigration and Refugee Board of Canada 22 126

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Immigration and Refugee Board of Canada 18 89
2014 Public Service 13 30161
2014 Immigration and Refugee Board of Canada 13 119

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Immigration and Refugee Board of Canada 15 89
2014 Public Service 16 30161
2014 Immigration and Refugee Board of Canada 15 119

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Immigration and Refugee Board of Canada 10 89
2014 Public Service 11 30161
2014 Immigration and Refugee Board of Canada 14 119

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Immigration and Refugee Board of Canada 7 89
2014 Public Service 8 30161
2014 Immigration and Refugee Board of Canada 6 119

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Immigration and Refugee Board of Canada 14 89
2014 Public Service 10 30161
2014 Immigration and Refugee Board of Canada 10 119

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Immigration and Refugee Board of Canada 14 89
2014 Public Service 10 30161
2014 Immigration and Refugee Board of Canada 14 119

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Immigration and Refugee Board of Canada 10 89
2014 Public Service 11 30161
2014 Immigration and Refugee Board of Canada 14 119

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2014 Public Service 8 30161
2014 Immigration and Refugee Board of Canada 10 119

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Immigration and Refugee Board of Canada 13 89
2014 Public Service 11 30161
2014 Immigration and Refugee Board of Canada 11 119

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Immigration and Refugee Board of Canada 29 89
2014 Public Service 25 30161
2014 Immigration and Refugee Board of Canada 16 119

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Immigration and Refugee Board of Canada 5 89
2014 Public Service 9 30161
2014 Immigration and Refugee Board of Canada 6 119

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Immigration and Refugee Board of Canada 37 89
2014 Public Service 45 30161
2014 Immigration and Refugee Board of Canada 39 119

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2014 Public Service 2 30161
2014 Immigration and Refugee Board of Canada 0 119

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Immigration and Refugee Board of Canada 40 89
2014 Public Service 54 30161
2014 Immigration and Refugee Board of Canada 48 119

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Immigration and Refugee Board of Canada 18 89
2014 Public Service 13 30161
2014 Immigration and Refugee Board of Canada 16 119

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Immigration and Refugee Board of Canada 87 13 96

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Immigration and Refugee Board of Canada 19 18 17 5 5 27 7 57 16 684
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Immigration and Refugee Board of Canada 15 18 18 6 5 31 7 53 18 707

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Immigration and Refugee Board of Canada 31 33 16 5 4 10 1 72 10 678
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Immigration and Refugee Board of Canada 24 29 19 6 3 17 2 65 12 707
2011 Public Service 31 36 16 7 4 6 0 72 12 198422
2011 Immigration and Refugee Board of Canada 29 36 19 7 4 6 0 69 11 728
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Immigration and Refugee Board of Canada 22 45 10 8 4 2 11 76 13 684
2014 Public Service 26 50 10 5 2 2 5 81 8 180775
2014 Immigration and Refugee Board of Canada 23 42 12 6 3 2 12 77 10 705
2011 Public Service 25 51 10 6 2 1 4 81 8 198482
2011 Immigration and Refugee Board of Canada 20 44 11 6 1 1 16 79 8 732
2008 Public Service 25 49 10 7 3 2 5 79 10 165000
2008 Immigration and Refugee Board of Canada 21 43 10 5 2 1 17 78 9 650

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Immigration and Refugee Board of Canada 9 24 20 10 5 21 12 49 21 684
2014 Public Service 10 24 23 10 7 19 8 46 22 180722
2014 Immigration and Refugee Board of Canada 9 21 20 10 7 18 14 45 26 705
2011 Public Service 10 26 23 10 6 18 6 48 22 198413
2011 Immigration and Refugee Board of Canada 8 21 23 9 6 16 18 44 22 732

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Immigration and Refugee Board of Canada 39 30 7 2 1 9 11 87 4 684
2014 Public Service 35 34 12 4 2 8 5 79 7 180760
2014 Immigration and Refugee Board of Canada 36 27 9 3 2 8 14 81 7 702
2011 Public Service 36 34 12 4 2 8 4 79 8 198530
2011 Immigration and Refugee Board of Canada 34 28 11 2 2 6 17 81 5 733
2008 Public Service 33 36 12 4 2 8 5 79 7 164878
2008 Immigration and Refugee Board of Canada 30 33 8 2 2 9 16 85 5 650

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Immigration and Refugee Board of Canada 31 28 9 5 3 14 11 78 10 679
2014 Public Service 27 32 15 6 4 11 5 70 12 180628
2014 Immigration and Refugee Board of Canada 27 28 12 5 4 12 13 72 11 704
2011 Public Service 27 33 15 6 4 10 4 71 12 198183
2011 Immigration and Refugee Board of Canada 24 29 14 4 4 10 16 71 10 731
2008 Public Service 29 34 13 8 5 7 5 71 14 165597
2008 Immigration and Refugee Board of Canada 29 29 10 4 3 8 17 77 9 653
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Immigration and Refugee Board of Canada 8 92 681
2014 Public Service 8 92 180400
2014 Immigration and Refugee Board of Canada 6 94 703

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Immigration and Refugee Board of Canada 30 50
2014 Public Service 36 13828
2014 Immigration and Refugee Board of Canada 20 40

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Immigration and Refugee Board of Canada 83 50
2014 Public Service 80 13828
2014 Immigration and Refugee Board of Canada 84 40

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2014 Public Service 3 13828

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Immigration and Refugee Board of Canada 0 50
2014 Public Service 3 13828
2014 Immigration and Refugee Board of Canada 0 40

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2014 Public Service 7 13828

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2014 Public Service 8 13828
2014 Immigration and Refugee Board of Canada 0 40

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2014 Public Service 8 13828
2014 Immigration and Refugee Board of Canada 13 40

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Immigration and Refugee Board of Canada 26 50
2014 Public Service 20 13822
2014 Immigration and Refugee Board of Canada 21 40

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Immigration and Refugee Board of Canada 27 50
2014 Public Service 17 13822
2014 Immigration and Refugee Board of Canada 21 40

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Immigration and Refugee Board of Canada 14 50
2014 Public Service 12 13822
2014 Immigration and Refugee Board of Canada 19 40

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2014 Public Service 5 13822

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Immigration and Refugee Board of Canada 33 50
2014 Public Service 23 13822
2014 Immigration and Refugee Board of Canada 19 40

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Immigration and Refugee Board of Canada 20 50
2014 Public Service 24 13822

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2014 Public Service 3 13822

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2014 Public Service 7 13822

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Immigration and Refugee Board of Canada 14 50
2014 Public Service 16 13822
2014 Immigration and Refugee Board of Canada 24 40

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Immigration and Refugee Board of Canada 12 50
2014 Public Service 16 13822
2014 Immigration and Refugee Board of Canada 21 40

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Immigration and Refugee Board of Canada 0 50
2014 Public Service 1 13822
2014 Immigration and Refugee Board of Canada 0 40

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Immigration and Refugee Board of Canada 23 50
2014 Public Service 30 13822
2014 Immigration and Refugee Board of Canada 36 40

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Immigration and Refugee Board of Canada 31 51
2014 Public Service 29 13830
2014 Immigration and Refugee Board of Canada 28 39

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Immigration and Refugee Board of Canada 23 51
2014 Public Service 16 13830
2014 Immigration and Refugee Board of Canada 20 39

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2014 Public Service 6 13830
2014 Immigration and Refugee Board of Canada 13 39

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Immigration and Refugee Board of Canada 11 51
2014 Public Service 19 13830
2014 Immigration and Refugee Board of Canada 18 39

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2014 Public Service 6 13830
2014 Immigration and Refugee Board of Canada 0 39

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2014 Public Service 7 13830

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2014 Public Service 9 13830
2014 Immigration and Refugee Board of Canada 0 39

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2014 Public Service 9 13830

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Immigration and Refugee Board of Canada 39 51
2014 Public Service 48 13830
2014 Immigration and Refugee Board of Canada 44 39

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Immigration and Refugee Board of Canada 11 50
2014 Public Service 6 12831

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Immigration and Refugee Board of Canada 11 50
2014 Public Service 11 12831

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2014 Public Service 4 12831
2014 Immigration and Refugee Board of Canada 0 38

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2014 Public Service 3 12831

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2014 Public Service 3 12831
2014 Immigration and Refugee Board of Canada 0 38

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2014 Public Service 5 12831

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2014 Public Service 7 12831
2014 Immigration and Refugee Board of Canada 14 38

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2014 Public Service 9 12831
2014 Immigration and Refugee Board of Canada 18 38

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Immigration and Refugee Board of Canada 14 50
2014 Public Service 10 12831
2014 Immigration and Refugee Board of Canada 16 38

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Immigration and Refugee Board of Canada 32 50
2014 Public Service 23 12831
2014 Immigration and Refugee Board of Canada 31 38

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2014 Public Service 9 12831

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Immigration and Refugee Board of Canada 40 50
2014 Public Service 44 12831
2014 Immigration and Refugee Board of Canada 51 38

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Immigration and Refugee Board of Canada 0 50
2014 Public Service 2 12831
2014 Immigration and Refugee Board of Canada 0 38

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Immigration and Refugee Board of Canada 42 50
2014 Public Service 65 12831
2014 Immigration and Refugee Board of Canada 60 38

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Immigration and Refugee Board of Canada 24 50
2014 Public Service 13 12831

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Immigration and Refugee Board of Canada 93 7 51

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Immigration and Refugee Board of Canada 20 17 18 4 2 32 7 61 10 683
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Immigration and Refugee Board of Canada 19 15 18 3 2 35 8 59 9 704

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Immigration and Refugee Board of Canada 33 33 13 3 3 13 2 77 7 682
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Immigration and Refugee Board of Canada 31 26 18 3 2 19 1 71 7 705
2011 Public Service 35 36 14 4 2 8 0 77 7 198306
2011 Immigration and Refugee Board of Canada 33 34 17 4 3 8 1 74 7 732
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Immigration and Refugee Board of Canada 17 23 21 14 23 1 2 41 38 682

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Immigration and Refugee Board of Canada 15 23 27 17 16 1 2 39 34 682

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Immigration and Refugee Board of Canada 22 31 21 11 12 0 3 54 24 682

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Immigration and Refugee Board of Canada 14 20 25 18 20 1 1 36 39 681

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Immigration and Refugee Board of Canada 39 22 14 7 7 1 10 69 15 680

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Immigration and Refugee Board of Canada 28 26 22 13 7 1 2 56 21 678

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Immigration and Refugee Board of Canada 27 31 21 12 6 1 3 60 18 678

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Immigration and Refugee Board of Canada 22 31 22 15 7 0 2 55 23 678

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Immigration and Refugee Board of Canada 31 30 21 9 5 1 2 64 15 679

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Immigration and Refugee Board of Canada 31 30 21 10 4 1 2 64 15 673

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Immigration and Refugee Board of Canada 54 25 12 5 3 0 2 80 7 681

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Immigration and Refugee Board of Canada 73 12 5 3 3 0 4 89 6 680

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Immigration and Refugee Board of Canada 56 26 10 3 3 0 2 84 6 682

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Immigration and Refugee Board of Canada 59 23 8 3 4 0 3 84 8 680

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Immigration and Refugee Board of Canada 54 13 6 1 2 0 24 88 4 682

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Immigration and Refugee Board of Canada 61 19 9 3 1 0 7 86 5 675

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Immigration and Refugee Board of Canada 52 19 10 5 9 1 4 74 15 683

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Immigration and Refugee Board of Canada 49 28 12 4 3 0 5 81 6 680

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Immigration and Refugee Board of Canada 12 27 40 14 6 0 0 39 21 681

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Immigration and Refugee Board of Canada 7 21 40 22 8 0 1 31 28 682

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Immigration and Refugee Board of Canada 17 38 18 12 7 7 0 60 21 682

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Immigration and Refugee Board of Canada 17 38 18 16 8 3 0 57 24 681
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Immigration and Refugee Board of Canada 19 81 682
2014 Public Service 15 85 180286
2014 Immigration and Refugee Board of Canada 14 86 701

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Immigration and Refugee Board of Canada 80 20 126
2014 Public Service 78 22 27355
2014 Immigration and Refugee Board of Canada 79 21 98

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Immigration and Refugee Board of Canada 59 32 5 3 1 0 1 91 4 102
2014 Public Service 50 32 6 7 4 0 0 83 11 21409
2014 Immigration and Refugee Board of Canada 54 32 4 6 4 0 0 86 10 79
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Immigration and Refugee Board of Canada 22 23 20 12 17 5 1 23 77 683

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Immigration and Refugee Board of Canada 25 488

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Immigration and Refugee Board of Canada 34 488

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Immigration and Refugee Board of Canada 19 488

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Immigration and Refugee Board of Canada 38 488

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Immigration and Refugee Board of Canada 8 488

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Immigration and Refugee Board of Canada 48 488

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Immigration and Refugee Board of Canada 6 50 19 9 4 12 471

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Immigration and Refugee Board of Canada 11 24 14 17 23 3 9 39 46 492

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Immigration and Refugee Board of Canada 2 8 12 14 55 3 6 12 76 492
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