2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	49	3	13	3	81	16	137
2017	Non-supervisor	33	50	5	9	3	83	12	544
2014	Supervisor	45	45	4	4	1	90	6	134
2014	Non-supervisor	38	46	5	8	3	84	12	575
2011	Supervisor	36	50	4	5	5	86	10	158
2011	Non-supervisor	36	48	4	10	2	84	12	568
2008	Supervisor	48	42	3	5	3	90	7	141
2008	Non-supervisor	38	46	5	9	3	84	11	503

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	64	30	1	4	1	1	1	95	4	136
2017	Non-supervisor	71	24	2	2	1	0	1	95	2	542
2014	Supervisor	79	15	2	3	0	1	0	95	3	134
2014	Non-supervisor	73	18	3	4	1	0	0	91	5	575
2011	Supervisor	64	27	2	6	0	0	1	92	6	159
2011	Non-supervisor	71	21	3	2	2	1	1	93	4	569
2008	Supervisor	75	19	1	3	1	0	0	94	5	142
2008	Non-supervisor	77	17	2	3	0	0	1	95	3	502

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	67	17	7	8	0	0	85	8	137
2017	Non-supervisor	70	21	3	4	2	1	92	5	542
2014	Supervisor	63	21	7	6	3	0	84	9	134
2014	Non-supervisor	68	21	2	6	2	1	90	8	573
2011	Supervisor	59	22	6	7	5	1	82	12	159
2011	Non-supervisor	69	18	4	5	3	1	88	7	569
2008	Supervisor	59	21	6	10	5	0	79	15	142
2008	Non-supervisor	69	18	4	6	2	1	88	9	502

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	28	4	6	5	85	11	137
2017	Non-supervisor	41	39	4	12	5	80	16	544
2014	Supervisor	44	32	2	14	8	76	22	134
2014	Non-supervisor	44	32	8	10	5	77	15	573
2011	Supervisor	49	38	6	5	2	87	7	159
2011	Non-supervisor	40	38	9	7	6	78	13	567

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	43	6	8	2	1	1	84	10	137
2017	Non-supervisor	32	42	11	10	4	0	0	74	15	543
2014	Supervisor	31	45	6	16	2	0	0	76	19	134
2014	Non-supervisor	32	39	15	10	5	0	0	71	15	574
2011	Supervisor	27	42	15	10	4	1	0	70	15	158
2011	Non-supervisor	30	35	14	13	6	0	2	66	19	570
2008	Supervisor	35	41	12	10	2	0	1	76	12	142
2008	Non-supervisor	34	36	14	10	5	0	1	71	15	503

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	33	7	5	2	86	7	134
2017	Non-supervisor	47	35	7	8	2	83	10	543
2014	Supervisor	49	40	6	2	2	89	5	134
2014	Non-supervisor	41	35	12	8	3	76	11	575
2011	Supervisor	49	33	13	4	2	82	5	159
2011	Non-supervisor	41	35	10	7	6	77	13	569
2008	Supervisor	51	35	8	5	1	86	5	142
2008	Non-supervisor	41	36	10	9	4	77	13	503

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	28	6	3	0	0	91	3	135
2017	Non-supervisor	53	31	6	6	5	0	83	11	542
2014	Supervisor	58	35	1	5	1	0	93	6	134
2014	Non-supervisor	47	34	8	6	5	0	81	11	574
2011	Supervisor	49	40	6	4	2	0	89	6	159
2011	Non-supervisor	43	34	9	7	7	1	77	14	568
2008	Supervisor	53	40	4	2	0	0	93	2	142
2008	Non-supervisor	44	33	9	7	6	0	78	13	503

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	34	5	4	0	0	91	4	134
2017	Non-supervisor	41	40	10	7	2	1	81	9	541
2014	Supervisor	51	38	6	4	1	0	89	5	134
2014	Non-supervisor	42	37	11	8	2	0	79	10	574

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	34	7	6	7	0	1	79	14	135
2017	Non-supervisor	39	35	10	10	5	1	1	75	15	541
2014	Supervisor	50	31	8	9	3	0	0	81	11	134
2014	Non-supervisor	38	31	12	10	7	0	2	70	18	574
2011	Supervisor	30	37	14	11	5	0	2	68	17	159
2011	Non-supervisor	34	36	13	8	7	1	1	72	16	570

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	15	12	11	10	1	19	58	27	135
2017	Non-supervisor	20	21	11	10	19	4	15	50	36	541
2014	Supervisor	29	18	9	11	10	0	23	61	27	134
2014	Non-supervisor	24	17	12	11	17	3	15	51	35	573
2011	Supervisor	31	22	8	10	8	1	21	67	23	159
2011	Non-supervisor	24	21	9	11	17	2	16	55	34	568
2008	Supervisor	33	16	10	11	12	1	16	60	28	142
2008	Non-supervisor	27	18	13	10	10	4	18	58	26	503

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	39	7	5	2	1	0	85	8	137
2017	Non-supervisor	40	44	8	5	3	0	0	83	8	540
2014	Supervisor	39	46	6	6	2	0	1	85	8	134
2014	Non-supervisor	36	41	12	7	4	0	0	78	10	575
2011	Supervisor	39	41	14	4	3	0	0	79	7	159
2011	Non-supervisor	35	40	11	8	5	0	0	75	14	568
2008	Supervisor	48	36	9	5	2	0	0	84	7	142
2008	Non-supervisor	41	33	14	6	6	0	0	74	11	497

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	37	7	14	7	1	0	73	21	137
2017	Non-supervisor	27	35	12	15	12	0	0	62	27	541
2014	Supervisor	31	38	11	12	8	0	0	69	20	134
2014	Non-supervisor	23	36	17	14	10	0	0	59	24	575
2011	Supervisor	22	35	18	16	9	0	0	57	25	159
2011	Non-supervisor	19	34	16	16	14	1	1	53	31	569

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	43	14	9	3	1	0	74	12	137
2017	Non-supervisor	33	46	11	5	5	0	0	79	10	540

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	36	8	2	0	1	1	90	2	136
2017	Non-supervisor	45	41	7	4	2	1	0	87	6	540
2014	Supervisor	61	27	5	2	4	0	0	89	6	134
2014	Non-supervisor	49	37	8	4	2	0	0	86	6	574
2011	Supervisor	54	35	4	4	1	1	0	90	6	158
2011	Non-supervisor	41	38	9	6	5	1	0	80	11	570
2008	Supervisor	60	32	3	5	1	0	0	92	5	142
2008	Non-supervisor	51	36	7	3	2	1	0	88	5	500

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	39	6	11	7	1	0	76	18	137
2017	Non-supervisor	31	37	10	11	9	1	0	69	21	538

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	62	28	6	3	0	0	90	3	136
2017	Non-supervisor	57	34	6	2	1	0	91	2	540
2014	Supervisor	70	22	5	1	1	0	92	2	134
2014	Non-supervisor	63	28	6	1	1	1	91	3	574
2011	Supervisor	63	29	6	1	1	0	92	2	159
2011	Non-supervisor	61	28	7	3	1	0	89	4	566

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	34	6	8	6	1	0	81	13	137
2017	Non-supervisor	29	42	11	10	7	0	0	72	17	540
2014	Supervisor	42	44	2	8	4	0	0	86	12	133
2014	Non-supervisor	22	42	14	14	8	1	0	65	21	575
2011	Supervisor	34	46	8	6	5	1	1	81	11	157
2011	Non-supervisor	25	37	13	14	11	0	0	62	25	568

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	35	7	6	3	0	84	9	137
2017	Non-supervisor	33	37	13	12	5	1	71	16	542
2014	Supervisor	46	35	7	10	3	0	81	13	134
2014	Non-supervisor	26	36	18	11	8	1	63	19	573

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	40	10	8	4	78	12	137
2017	Non-supervisor	30	37	13	13	6	68	20	541
2014	Supervisor	36	43	8	8	4	80	12	134
2014	Non-supervisor	31	35	17	10	7	66	17	575
2011	Supervisor	31	44	14	7	4	75	11	159
2011	Non-supervisor	31	38	13	12	5	70	16	566

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	39	4	5	3	1	88	8	137
2017	Non-supervisor	43	43	7	5	2	0	86	7	540
2014	Supervisor	50	35	8	5	3	0	85	7	134
2014	Non-supervisor	44	37	11	4	2	1	82	7	574
2011	Supervisor	41	41	13	3	1	0	82	4	159
2011	Non-supervisor	41	39	10	5	4	0	81	9	571
2008	Supervisor	51	36	8	5	1	0	87	5	142
2008	Non-supervisor	47	36	10	4	4	0	83	8	502

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	36	20	12	8	0	60	20	137
2017	Non-supervisor	37	36	15	7	4	1	73	12	540
2014	Supervisor	30	33	17	12	7	1	64	19	134
2014	Non-supervisor	44	30	15	5	5	0	74	11	574
2011	Supervisor	23	32	23	15	7	1	55	22	158
2011	Non-supervisor	41	30	14	8	7	0	71	15	570
2008	Supervisor	20	36	21	14	8	1	57	22	142
2008	Non-supervisor	36	32	18	8	5	1	68	13	501

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	32	39	8	4	1	1	13	48	134
2017	Non-supervisor	10	20	36	18	9	2	4	29	32	540
2014	Supervisor	7	25	42	20	6	0	1	26	32	134
2014	Non-supervisor	6	19	34	26	11	1	4	38	26	573
2011	Supervisor	17	34	30	12	5	0	2	17	52	158
2011	Non-supervisor	10	24	28	21	12	1	4	34	36	569
2008	Supervisor	14	32	36	14	3	0	2	16	47	142
2008	Non-supervisor	11	19	32	22	11	2	4	34	31	501

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	26	32	21	6	2	2	29	38	136
2017	Non-supervisor	13	20	27	17	12	4	5	33	37	539
2014	Supervisor	19	28	34	14	3	1	1	17	48	134
2014	Non-supervisor	9	19	29	22	14	4	4	39	30	575
2011	Supervisor	15	26	34	17	6	0	2	24	42	159
2011	Non-supervisor	13	19	25	21	15	2	4	38	35	569
2008	Supervisor	19	23	33	16	7	0	2	24	43	142
2008	Non-supervisor	10	15	31	20	14	4	6	38	27	496

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	19	34	21	9	1	2	31	33	135
2017	Non-supervisor	8	13	28	21	15	5	11	42	25	540
2014	Supervisor	16	23	35	15	7	0	5	23	41	134
2014	Non-supervisor	8	15	26	25	13	3	10	43	27	574
2011	Supervisor	14	27	35	17	4	1	3	22	42	159
2011	Non-supervisor	11	18	26	20	12	3	10	37	33	568
2008	Supervisor	11	27	35	17	6	1	3	24	40	142
2008	Non-supervisor	9	18	30	20	14	3	8	37	30	497

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	4	19	31	33	13	1	0	46	23	136
2017	Non-supervisor	9	16	27	27	14	2	3	44	27	536
2014	Supervisor	3	17	41	31	8	0	0	39	20	134
2014	Non-supervisor	7	14	28	29	17	1	4	48	22	571
2011	Supervisor	7	18	50	18	5	0	2	24	25	159
2011	Non-supervisor	7	14	31	28	13	1	6	44	23	566
2008	Supervisor	9	17	44	21	7	0	1	29	26	142
2008	Non-supervisor	5	14	33	24	18	1	4	45	20	495

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	22	29	19	5	1	2	24	46	136
2017	Non-supervisor	17	22	27	16	13	2	4	30	41	536
2014	Supervisor	21	28	35	13	3	0	0	16	49	134
2014	Non-supervisor	14	19	30	20	13	1	4	34	34	573
2011	Supervisor	21	29	33	9	6	0	1	16	51	159
2011	Non-supervisor	14	19	28	18	12	2	6	33	36	566
2008	Supervisor	22	27	29	13	6	0	2	19	51	142
2008	Non-supervisor	9	20	28	21	15	2	5	38	32	496

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	24	32	22	8	1	1	30	37	136
2017	Non-supervisor	15	20	26	17	13	5	4	33	39	539
2014	Supervisor	13	22	34	22	8	1	1	30	36	133
2014	Non-supervisor	13	19	25	21	13	3	6	38	35	575
2011	Supervisor	11	21	35	24	7	0	2	32	33	156
2011	Non-supervisor	13	17	25	23	14	3	6	40	33	565
2008	Supervisor	20	30	19	20	9	0	3	30	51	142
2008	Non-supervisor	12	18	28	19	14	4	5	37	33	498

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	18	36	18	12	1	2	31	32	137
2017	Non-supervisor	10	19	32	18	12	4	5	33	32	540
2014	Supervisor	9	25	38	20	6	1	1	26	35	133
2014	Non-supervisor	8	16	33	21	13	2	7	38	26	574

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	74	19	4	1	1	1	0	94	2	137
2017	Non-supervisor	73	17	3	2	2	0	3	92	4	544
2014	Supervisor	77	14	2	4	2	0	0	91	7	134
2014	Non-supervisor	73	16	3	3	3	0	3	91	6	574
2011	Supervisor	64	21	6	5	2	0	1	87	7	159
2011	Non-supervisor	69	17	4	3	3	0	4	89	7	568
2008	Supervisor	67	20	3	4	3	0	3	89	8	142
2008	Non-supervisor	71	12	4	3	2	1	7	89	6	504

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	39	9	7	2	3	4	81	10	137
2017	Non-supervisor	27	31	14	11	5	8	4	66	17	542
2014	Supervisor	37	40	9	11	1	1	2	79	12	134
2014	Non-supervisor	31	33	17	8	5	3	3	68	14	575

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	29	3	3	5	0	89	8	137
2017	Non-supervisor	43	31	9	9	6	2	76	15	544
2014	Supervisor	65	24	4	6	0	0	89	6	134
2014	Non-supervisor	48	29	11	7	4	1	78	11	575

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	46	7	8	2	1	0	83	10	137
2017	Non-supervisor	34	34	11	12	6	2	1	70	18	543
2014	Supervisor	31	47	9	12	1	0	0	78	13	134
2014	Non-supervisor	29	41	12	12	5	1	1	70	17	574
2011	Supervisor	33	45	12	7	2	0	0	78	10	158
2011	Non-supervisor	29	32	13	15	7	2	1	64	23	571
2008	Supervisor	35	38	10	14	2	1	1	74	16	142
2008	Non-supervisor	30	36	13	12	5	2	1	69	18	501

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	35	8	7	4	2	0	81	11	136
2017	Non-supervisor	24	28	13	13	8	12	2	61	24	542
2014	Supervisor	48	28	12	8	3	1	0	76	12	134
2014	Non-supervisor	26	28	16	12	8	9	1	60	22	575
2011	Supervisor	43	32	11	9	4	3	0	77	12	158
2011	Non-supervisor	21	25	14	13	16	8	2	52	33	570
2008	Supervisor	43	32	11	8	3	2	1	77	11	142
2008	Non-supervisor	27	24	15	12	10	9	3	58	25	501

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	36	14	9	6	7	6	67	17	136
2017	Non-supervisor	9	21	18	15	12	20	3	40	36	542
2014	Supervisor	20	35	17	19	7	1	0	56	27	134
2014	Non-supervisor	15	22	19	15	14	13	3	44	34	575

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	38	4	4	2	90	6	135
2017	Non-supervisor	49	36	8	4	3	86	7	542
2014	Supervisor	46	42	4	8	0	89	8	134
2014	Non-supervisor	47	38	8	6	2	85	8	574

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	36	8	7	4	1	3	79	12	137
2017	Non-supervisor	38	38	11	8	4	0	1	77	12	543
2014	Supervisor	39	34	9	10	5	2	2	75	16	134
2014	Non-supervisor	35	35	13	9	6	0	1	71	15	575
2011	Supervisor	31	35	12	12	8	0	1	67	21	158
2011	Non-supervisor	34	32	15	10	7	0	1	68	17	571
2008	Supervisor	37	35	13	9	5	1	0	72	14	142
2008	Non-supervisor	35	29	14	10	10	1	1	66	20	502

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	24	10	4	3	3	2	83	7	137
2017	Non-supervisor	46	33	9	6	3	3	0	81	10	543
2014	Supervisor	50	32	8	5	1	2	2	84	7	134
2014	Non-supervisor	46	30	12	6	4	2	1	78	9	575
2011	Supervisor	34	37	9	10	7	1	1	73	18	159
2011	Non-supervisor	40	32	14	6	4	2	1	74	11	570
2008	Supervisor	47	24	10	9	6	2	1	74	16	142
2008	Non-supervisor	42	27	15	4	7	4	1	72	12	503

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	33	5	6	3	0	2	85	9	137
2017	Non-supervisor	43	36	9	7	3	1	0	80	10	542
2014	Supervisor	45	32	9	10	3	1	1	78	13	133
2014	Non-supervisor	43	32	12	8	4	0	0	76	12	575
2011	Supervisor	31	44	5	12	8	0	0	75	20	159
2011	Non-supervisor	38	34	11	11	5	1	1	73	16	568
2008	Supervisor	46	28	10	9	5	1	0	75	15	142
2008	Non-supervisor	38	33	11	8	8	1	1	73	16	503

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	85	8	2	2	1	0	1	95	3	137
2017	Non-supervisor	80	13	2	1	1	0	2	95	3	538
2014	Supervisor	87	4	2	2	3	0	1	92	5	134
2014	Non-supervisor	77	13	4	2	1	1	3	93	3	575
2011	Supervisor	76	17	1	3	3	0	1	94	5	159
2011	Non-supervisor	77	11	5	1	2	0	4	91	4	569
2008	Supervisor	79	13	3	2	1	0	2	94	3	141
2008	Non-supervisor	82	8	3	2	2	0	4	94	3	499

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	22	10	2	2	2	2	85	4	137
2017	Non-supervisor	56	26	6	3	2	4	3	89	5	542
2014	Supervisor	56	19	6	8	3	3	6	82	12	134
2014	Non-supervisor	50	23	8	5	4	3	6	80	10	574
2011	Supervisor	38	28	9	5	6	2	13	77	12	159
2011	Non-supervisor	46	29	8	6	5	2	4	80	12	567

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	22	6	5	3	2	1	85	9	137
2017	Non-supervisor	57	28	5	5	4	1	0	86	9	544

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	24	5	6	4	3	1	84	10	137
2017	Non-supervisor	57	24	9	5	3	2	0	83	8	544

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	23	8	6	5	0	2	81	11	136
2017	Non-supervisor	53	27	9	6	4	0	0	80	10	543
2014	Supervisor	47	32	9	8	2	1	1	80	11	134
2014	Non-supervisor	50	29	10	6	5	1	0	79	11	575

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	31	8	12	4	4	9	72	19	137
2014	Supervisor	31	41	11	10	3	2	2	75	13	134

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	34	13	7	8	3	0	71	16	137
2017	Non-supervisor	28	35	16	9	5	8	0	68	15	543
2014	Supervisor	27	37	16	13	5	2	0	65	19	134
2014	Non-supervisor	25	33	17	9	4	11	0	65	15	575
2011	Supervisor	25	33	19	8	11	3	0	61	20	159
2011	Non-supervisor	17	30	22	9	11	8	1	52	23	567

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	34	14	15	7	1	0	63	22	137
2017	Non-supervisor	22	34	15	18	8	3	0	58	26	542
2014	Supervisor	21	33	14	19	10	3	0	56	30	133
2014	Non-supervisor	21	31	20	15	8	5	1	55	24	575
2011	Supervisor	20	39	17	12	9	1	1	60	22	157
2011	Non-supervisor	15	29	22	12	15	5	1	47	29	565
2008	Supervisor	28	28	23	12	8	2	0	56	21	142
2008	Non-supervisor	22	30	21	11	10	6	1	55	22	501

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	37	17	17	8	1	58	25	137
2017	Non-supervisor	15	31	17	19	10	8	50	32	542
2014	Supervisor	10	29	23	22	13	3	40	36	134
2014	Non-supervisor	15	26	22	18	10	8	45	31	573
2011	Supervisor	12	35	25	17	8	4	49	26	157
2011	Non-supervisor	9	30	21	19	12	9	43	34	568
2008	Supervisor	17	31	21	18	11	3	49	29	142
2008	Non-supervisor	14	26	21	18	9	12	45	30	502

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	30	36	12	10	10	3	0	68	21	137
2017	Non-supervisor	18	32	16	13	12	9	0	55	27	544
2014	Supervisor	16	36	16	17	11	3	0	54	29	133
2014	Non-supervisor	17	26	18	16	12	10	0	49	31	575
2011	Supervisor	17	35	20	13	10	5	0	54	25	157
2011	Non-supervisor	11	29	18	13	17	11	1	45	34	568
2008	Supervisor	20	31	18	13	12	5	1	54	27	142
2008	Non-supervisor	15	27	17	15	12	14	0	49	31	501

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	42	13	20	6	2	0	61	26	137
2017	Non-supervisor	15	35	16	19	10	5	0	52	31	542
2014	Supervisor	16	30	22	19	11	2	0	48	30	133
2014	Non-supervisor	15	30	19	18	12	5	1	49	31	574
2011	Supervisor	14	50	15	13	8	1	0	64	21	158
2011	Non-supervisor	11	33	18	19	14	4	0	46	34	569
2008	Supervisor	24	39	10	17	7	3	0	65	25	142
2008	Non-supervisor	15	35	16	20	11	4	0	52	32	502

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	45	10	8	2	1	0	80	10	136
2017	Non-supervisor	26	44	15	8	5	2	0	72	14	541
2014	Supervisor	28	42	13	13	3	0	0	70	17	134
2014	Non-supervisor	26	41	17	8	5	2	0	69	14	574
2011	Supervisor	27	52	14	5	2	0	0	79	7	155
2011	Non-supervisor	25	37	18	11	7	2	1	64	18	569

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	38	8	2	1	2	1	88	3	136
2017	Non-supervisor	39	41	10	5	1	3	0	83	7	543
2014	Supervisor	48	36	11	2	0	2	1	86	2	134
2014	Non-supervisor	38	43	12	3	1	3	0	83	5	572
2011	Supervisor	39	42	12	3	1	2	1	82	5	156
2011	Non-supervisor	34	36	16	7	3	4	1	73	10	568

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	29	5	2	4	1	0	89	7	137
2017	Non-supervisor	39	36	13	6	3	2	0	78	9	542
2014	Supervisor	53	33	6	4	3	1	0	87	7	134
2014	Non-supervisor	35	38	12	7	4	4	1	76	12	573
2011	Supervisor	40	34	15	5	3	3	0	76	9	157
2011	Non-supervisor	32	35	10	11	7	4	1	71	18	568
2008	Supervisor	54	31	7	3	2	3	1	88	5	142
2008	Non-supervisor	38	34	12	6	5	4	1	75	12	503

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	42	9	4	3	2	0	83	8	136
2017	Non-supervisor	29	38	17	7	3	5	1	71	11	542
2014	Supervisor	25	42	13	9	3	7	1	73	13	134
2014	Non-supervisor	17	33	24	9	8	7	2	55	19	571
2011	Supervisor	22	38	21	10	3	6	0	64	13	159
2011	Non-supervisor	17	34	20	13	9	5	1	55	23	569

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	31	11	8	10	4	7	68	20	137
2017	Non-supervisor	21	27	17	13	9	11	2	55	26	542
2014	Supervisor	17	30	14	11	12	6	10	55	28	134
2014	Non-supervisor	16	23	15	15	14	12	5	47	35	572
2011	Supervisor	19	21	19	14	11	10	6	47	31	158
2011	Non-supervisor	12	18	19	15	17	13	6	37	39	569

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	72	17	6	4	1	1	1	90	5	137
2017	Non-supervisor	66	18	6	3	1	2	4	89	4	542
2014	Supervisor	65	20	3	8	1	2	1	88	9	134
2014	Non-supervisor	58	23	7	2	3	2	5	87	5	571

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	75	20	2	0	1	2	0	97	1	136
2017	Non-supervisor	68	19	5	2	1	3	3	93	2	541
2014	Supervisor	76	16	4	1	0	1	1	94	1	134
2014	Non-supervisor	65	19	4	2	2	5	3	91	4	572
2011	Supervisor	62	29	4	2	0	2	1	94	2	159
2011	Non-supervisor	65	17	8	3	2	3	2	87	4	568
2008	Supervisor	79	13	4	3	1	1	1	93	3	142
2008	Non-supervisor	71	15	7	2	2	2	2	89	4	502

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	43	9	9	5	3	2	76	15	136
2017	Non-supervisor	21	29	21	14	10	5	0	52	25	542
2014	Supervisor	20	42	15	15	5	2	1	63	21	134
2014	Non-supervisor	19	26	20	14	14	5	2	49	30	572
2011	Supervisor	15	37	14	21	12	1	1	53	33	158
2011	Non-supervisor	15	26	18	16	20	3	2	43	38	569
2008	Supervisor	24	34	20	17	5	0	0	58	22	142
2008	Non-supervisor	17	26	18	17	16	5	2	46	35	501

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	29	12	18	11	3	6	56	32	136
2017	Non-supervisor	15	22	18	17	22	3	3	39	42	544
2014	Supervisor	19	29	13	17	17	2	3	50	36	134
2014	Non-supervisor	12	21	16	19	24	4	4	36	47	572
2011	Supervisor	14	25	16	25	19	0	1	39	45	158
2011	Non-supervisor	10	19	16	19	30	2	6	31	52	568
2008	Supervisor	16	34	8	16	21	1	4	52	39	142
2008	Non-supervisor	12	23	16	19	22	5	4	38	44	503

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	41	11	7	3	2	1	80	9	136
2017	Non-supervisor	20	35	22	11	6	5	0	59	18	543

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	35	9	2	2	1	1	87	4	134
2017	Non-supervisor	38	33	15	3	4	7	0	76	7	542
2014	Supervisor	53	33	8	4	0	2	0	88	4	134
2014	Non-supervisor	41	34	12	4	4	5	0	80	8	572

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	43	3	6	0	1	91	6	137
2017	Non-supervisor	38	39	12	5	3	3	79	8	544
2014	Supervisor	51	40	4	4	1	1	91	5	134
2014	Non-supervisor	42	34	12	7	3	3	78	10	571
2011	Supervisor	34	45	15	2	4	0	80	6	158
2011	Non-supervisor	28	39	14	9	7	3	70	16	569

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	35	5	10	1	0	85	10	137
2017	Non-supervisor	47	37	8	4	3	0	84	8	542
2014	Supervisor	62	29	1	6	1	0	91	7	134
2014	Non-supervisor	48	36	8	5	3	0	85	7	572
2011	Supervisor	40	44	10	3	4	0	84	6	157
2011	Non-supervisor	35	37	12	9	5	1	73	14	569
2008	Supervisor	47	36	8	6	2	1	84	8	142
2008	Non-supervisor	38	37	11	8	5	1	76	13	504

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	30	17	8	2	1	73	10	137
2017	Non-supervisor	36	31	18	8	5	1	68	14	543
2014	Supervisor	34	41	9	12	4	0	75	16	134
2014	Non-supervisor	32	34	16	11	5	1	67	17	572
2011	Supervisor	25	38	21	9	5	1	64	15	158
2011	Non-supervisor	24	34	21	13	7	1	58	20	568

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	33	11	10	2	1	77	12	137
2017	Non-supervisor	37	36	14	7	5	1	74	13	540
2014	Supervisor	33	42	7	13	4	0	76	17	134
2014	Non-supervisor	33	36	15	12	5	0	69	17	571
2011	Supervisor	27	41	17	11	4	0	68	15	158
2011	Non-supervisor	25	39	17	12	6	1	64	19	570
2008	Supervisor	33	40	15	7	4	1	74	11	142
2008	Non-supervisor	33	37	13	11	5	1	71	16	504

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	30	15	12	5	2	0	68	16	137
2017	Non-supervisor	31	30	18	9	7	4	1	64	17	542
2014	Supervisor	36	24	14	13	9	4	1	62	23	134
2014	Non-supervisor	31	24	19	13	8	5	0	58	22	571
2011	Supervisor	28	30	18	12	10	1	1	59	23	156
2011	Non-supervisor	25	28	18	11	11	5	1	56	24	569
2008	Supervisor	30	34	13	11	6	4	2	68	18	142
2008	Non-supervisor	29	24	16	12	10	5	4	59	23	503

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	28	33	40	137
2017	Non-supervisor	22	42	36	544
2014	Supervisor	27	31	42	134
2014	Non-supervisor	25	40	35	572
2011	Supervisor	44	29	27	158
2011	Non-supervisor	29	35	36	569

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	15	20	47	3	0	14	38
2017	Non-supervisor	18	13	44	6	14	5	124
2014	Supervisor	20	11	38	16	9999	14	38
2014	Non-supervisor	18	17	41	6	9999	19	144
2011	Supervisor	22	16	54	3	9999	5	69
2011	Non-supervisor	17	14	47	10	9999	12	164

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	13	87	137
2017	Non-supervisor	15	85	541
2014	Supervisor	14	86	134
2014	Non-supervisor	19	81	571

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	47	17
2017	Non-supervisor	47	79
2014	Supervisor	44	19
2014	Non-supervisor	55	107

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	60	17
2017	Non-supervisor	59	79
2014	Non-supervisor	52	107

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	6	79
2014	Supervisor	36	19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	17
2017	Non-supervisor	79
2014	Supervisor	19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	17

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	79
2014	Supervisor	0	19
2014	Non-supervisor	6	107

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	79

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	46	79
2014	Supervisor	25	19
2014	Non-supervisor	33	107

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	44	79
2014	Non-supervisor	33	107

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	66	17
2017	Non-supervisor	29	79
2014	Non-supervisor	29	107

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	48	79
2014	Supervisor	26	19
2014	Non-supervisor	34	107

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	25	79
2014	Supervisor	26	19
2014	Non-supervisor	18	107

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	17
2017	Non-supervisor	61	79
2014	Non-supervisor	55	107

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	17
2017	Non-supervisor	41	79
2014	Supervisor	51	19
2014	Non-supervisor	32	107

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	79
2014	Non-supervisor	7	107

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	79
2014	Non-supervisor	9	107

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	17
2017	Non-supervisor	47	79
2014	Supervisor	27	19
2014	Non-supervisor	36	107

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	19	79
2014	Supervisor	25	19
2014	Non-supervisor	26	107

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	17
2017	Non-supervisor	21	79
2014	Supervisor	37	19
2014	Non-supervisor	13	107

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	80	17
2017	Non-supervisor	47	78
2014	Supervisor	68	19
2014	Non-supervisor	54	107

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	36	78
2014	Supervisor	41	19
2014	Non-supervisor	27	107

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	30	17
2017	Non-supervisor	10	78
2014	Non-supervisor	19	107

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	28	78
2014	Non-supervisor	18	107

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	9	78
2014	Supervisor	0	19
2014	Non-supervisor	7	107

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	17
2017	Non-supervisor	8	78
2014	Non-supervisor	5	107

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	17
2017	Non-supervisor	13	78
2014	Non-supervisor	19	107

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	78
2014	Non-supervisor	8	107

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	19	78
2014	Non-supervisor	23	107

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	19	72
2014	Non-supervisor	11	102

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	17	72
2014	Non-supervisor	14	102

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	72
2014	Non-supervisor	14	102

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	17
2017	Non-supervisor	9	72
2014	Supervisor	0	17
2014	Non-supervisor	7	102

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	72
2014	Non-supervisor	9	102

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	37	17
2017	Non-supervisor	10	72
2014	Non-supervisor	13	102

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	72
2014	Non-supervisor	14	102

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	17
2014	Non-supervisor	11	102

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	72
2014	Supervisor	0	17
2014	Non-supervisor	12	102

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	30	72
2014	Non-supervisor	18	102

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	40	72
2014	Non-supervisor	42	102

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Supervisor	17
2014	Supervisor	17
2014	Non-supervisor	102

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	49	17
2017	Non-supervisor	39	72
2014	Supervisor	33	17
2014	Non-supervisor	50	102

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	17

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	21	72
2014	Supervisor	29	17
2014	Non-supervisor	14	102

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	72	28	17
2017	Non-supervisor	90	10	79

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	26	11	5	7	18	6	70	16	137
2017	Non-supervisor	17	17	19	6	5	29	8	54	17	544
2014	Supervisor	27	28	11	6	5	21	3	72	14	134
2014	Non-supervisor	13	15	19	7	5	33	8	48	19	572

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	35	11	4	4	4	0	80	8	136
2017	Non-supervisor	28	33	17	5	4	12	1	70	11	539
2014	Supervisor	36	33	10	7	3	10	1	78	11	134
2014	Non-supervisor	22	28	21	6	3	18	2	62	12	572
2011	Supervisor	33	39	16	5	2	4	0	75	8	157
2011	Non-supervisor	28	35	19	7	4	7	0	67	12	564

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	39	5	1	1	0	15	92	2	137
2017	Non-supervisor	18	46	11	9	4	2	10	72	15	544
2014	Supervisor	36	36	5	1	2	1	20	91	3	134
2014	Non-supervisor	21	43	13	7	3	2	10	74	11	570
2011	Supervisor	33	38	4	3	1	1	21	90	4	158
2011	Non-supervisor	17	46	12	7	1	1	15	76	10	567
2008	Supervisor	35	38	4	3	1	1	19	90	5	142
2008	Non-supervisor	18	44	12	6	2	2	16	76	10	502

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	25	20	11	2	15	13	54	18	137
2017	Non-supervisor	8	24	20	10	5	22	12	47	22	544
2014	Supervisor	15	27	16	6	7	15	14	60	18	134
2014	Non-supervisor	8	20	20	11	7	18	15	42	27	570
2011	Supervisor	10	28	22	5	3	14	18	57	11	158
2011	Non-supervisor	7	20	23	10	6	17	17	40	25	567

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	26	2	1	0	2	16	96	1	137
2017	Non-supervisor	36	31	9	2	1	11	10	85	4	544
2014	Supervisor	45	26	4	1	0	3	21	93	2	133
2014	Non-supervisor	35	27	10	4	2	9	12	79	8	568
2011	Supervisor	41	26	8	1	2	1	21	86	5	158
2011	Non-supervisor	33	29	12	2	1	8	15	80	4	568
2008	Supervisor	38	31	7	1	0	4	19	90	1	142
2008	Non-supervisor	28	34	7	2	2	10	16	84	6	503

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	25	4	2	1	4	15	92	4	137
2017	Non-supervisor	27	28	10	5	3	16	10	75	11	539
2014	Supervisor	38	27	8	1	2	6	18	86	3	134
2014	Non-supervisor	25	28	13	6	4	13	12	69	13	569
2011	Supervisor	36	31	5	3	2	3	20	87	6	158
2011	Non-supervisor	21	28	16	4	4	11	15	67	11	566
2008	Supervisor	40	29	8	0	1	5	18	89	1	142
2008	Non-supervisor	27	28	11	4	4	9	16	74	11	503

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	5	95	137
2017	Non-supervisor	8	92	541
2014	Supervisor	4	96	133
2014	Non-supervisor	6	94	570

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	30	43
2014	Non-supervisor	22	34

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	84	43
2014	Non-supervisor	81	34

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	43
2014	Non-supervisor	0	34

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	29	43
2014	Non-supervisor	22	34

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	31	43
2014	Non-supervisor	22	34

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	43
2014	Non-supervisor	19	34

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	38	43
2014	Non-supervisor	14	34

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	22	43

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	11	43
2014	Non-supervisor	26	34

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	43
2014	Non-supervisor	24	34

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	43
2014	Non-supervisor	0	34

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	43
2014	Non-supervisor	39	34

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	30	44
2014	Non-supervisor	32	33

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	24	44
2014	Non-supervisor	21	33

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	44
2014	Non-supervisor	17	33

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	40	44
2014	Non-supervisor	40	33

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	43

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	43

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	16	43
2014	Non-supervisor	18	33

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	31	43
2014	Non-supervisor	30	33

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	42	43
2014	Non-supervisor	50	33

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	43
2014	Non-supervisor	0	33

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	39	43
2014	Non-supervisor	62	33

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	25	43

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	94	6	44

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	22	15	1	3	24	6	73	6	137
2017	Non-supervisor	18	16	19	4	2	34	7	57	11	543
2014	Supervisor	32	24	13	2	4	21	5	75	8	134
2014	Non-supervisor	16	13	19	4	2	38	8	55	10	569

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	34	9	2	2	7	1	85	5	137
2017	Non-supervisor	31	32	14	4	3	15	2	75	8	542
2014	Supervisor	45	28	11	3	3	10	1	82	6	134
2014	Non-supervisor	28	25	19	3	2	20	1	68	7	570
2011	Supervisor	40	39	15	2	0	5	1	83	2	156
2011	Non-supervisor	31	34	18	4	3	9	1	72	8	569

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	27	22	16	19	0	1	43	35	136
2017	Non-supervisor	17	23	20	14	23	1	2	41	38	543

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	25	30	19	16	1	0	35	36	136
2017	Non-supervisor	16	23	26	16	17	1	2	40	33	543

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	31	26	14	8	1	0	51	23	136
2017	Non-supervisor	22	31	20	11	13	0	3	55	24	543

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	20	27	25	18	0	0	30	43	134
2017	Non-supervisor	15	20	25	16	21	2	1	36	38	544

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	26	21	12	6	1	3	59	19	136
2017	Non-supervisor	41	21	13	5	7	1	12	71	15	541

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	26	29	14	4	1	1	52	19	135
2017	Non-supervisor	29	26	21	13	8	1	3	57	22	540

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	35	19	11	5	1	1	65	16	135
2017	Non-supervisor	27	30	21	11	6	1	3	59	18	540

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	23	29	20	9	1	0	41	30	135
2017	Non-supervisor	23	33	20	14	7	0	3	58	22	540

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	30	25	9	5	1	1	60	14	135
2017	Non-supervisor	32	30	20	9	5	2	2	65	15	541

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	30	20	19	5	1	1	55	25	134
2017	Non-supervisor	33	31	21	9	4	1	3	66	13	536

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	22	7	1	2	0	2	89	3	137
2017	Non-supervisor	51	26	14	5	3	0	2	78	8	542

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	81	12	3	2	0	1	2	95	2	136
2017	Non-supervisor	71	12	6	3	4	0	4	87	7	541

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	31	12	2	0	0	1	87	2	137
2017	Non-supervisor	56	25	9	4	3	0	3	83	7	542

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	64	22	5	7	1	1	1	87	8	137
2017	Non-supervisor	58	23	9	3	5	0	3	84	8	540

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	38	35	19	5	1	0	1	74	6	137
2017	Non-supervisor	57	8	3	1	2	0	29	92	3	542

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	21	10	1	1	0	3	87	3	137
2017	Non-supervisor	60	18	9	3	2	0	8	85	5	535

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	67	19	9	3	1	0	1	87	4	137
2017	Non-supervisor	48	19	10	6	11	1	5	71	18	543

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	31	11	1	1	0	2	87	2	136
2017	Non-supervisor	48	27	12	4	3	0	5	80	7	541

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	23	40	23	3	0	0	34	26	137
2017	Non-supervisor	12	28	40	12	7	0	1	40	20	541

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	27	42	17	5	1	0	22	36	137
2017	Non-supervisor	7	20	40	23	9	0	2	33	27	542

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	39	15	13	6	3	0	64	20	137
2017	Non-supervisor	16	37	18	12	8	8	0	59	22	542

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	44	13	12	6	2	0	68	19	136
2017	Non-supervisor	16	37	19	17	8	3	0	55	26	542

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	13	87	136
2017	Non-supervisor	20	80	543
2014	Supervisor	11	89	133
2014	Non-supervisor	15	85	568

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	73	27	17
2017	Non-supervisor	82	18	108
2014	Supervisor	92	8	13
2014	Non-supervisor	78	22	85

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	63	29	7	0	0	0	93	0	12
2017	Non-supervisor	58	32	4	3	1	1	91	5	90
2014	Supervisor	66	25	9	0	0	0	91	0	12
2014	Non-supervisor	52	33	3	7	5	0	85	12	67

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	20	22	29	11	15	3	0	21	79	137
2017	Non-supervisor	22	23	18	13	17	6	1	24	76	543

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	22	104
2017	Non-supervisor	26	382

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	104
2017	Non-supervisor	32	382

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	104
2017	Non-supervisor	20	382

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	56	104
2017	Non-supervisor	35	382

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	8	104
2017	Non-supervisor	8	382

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	43	104
2017	Non-supervisor	49	382

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	6	46	25	9	2	11	101
2017	Non-supervisor	6	51	17	9	4	13	368

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	25	10	19	22	3	4	45	44	105
2017	Non-supervisor	9	23	15	17	23	3	10	37	46	385

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	5	9	8	17	58	1	3	14	78	105
2017	Non-supervisor	2	8	13	14	54	4	6	11	75	385

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 38. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me