2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	50	3	6	3	87	10	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	42	4	12	2	81	14	103
2017	University certificate or diploma below the bachelor's level	35	40	6	16	3	75	19	30
2017	Bachelor's degree	34	53	4	7	2	87	9	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	53	6	11	3	79	15	226
2014	Secondary or high school graduation certificate or equivalent or less	40	47	5	5	3	87	8	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	50	2	6	3	89	9	114
2014	University certificate or diploma below the bachelor's level	29	68	3	0	0	97	0	30
2014	Bachelor's degree	43	41	5	7	4	84	11	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	44	5	12	3	80	15	191
2011	Secondary or high school graduation certificate or equivalent or less	36	49	5	8	1	86	9	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	43	4	7	6	84	12	126
2011	University certificate or diploma below the bachelor's level	28	41	12	17	2	69	19	42
2011	Bachelor's degree	38	49	3	8	2	87	10	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	49	4	12	2	82	14	204
2008	Secondary or high school graduation certificate or equivalent or less	47	40	5	7	2	87	8	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	43	5	7	5	84	12	127
2008	University certificate or diploma below the bachelor's level	38	41	5	12	4	79	16	42
2008	Bachelor's degree	34	53	2	7	3	87	11	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	43	7	9	1	83	10	165

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	68	27	1	1	2	0	2	96	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	31	0	0	1	1	0	99	1	102
2017	University certificate or diploma below the bachelor's level	58	30	3	10	0	0	0	88	10	30
2017	Bachelor's degree	73	22	1	2	1	0	1	96	2	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	25	3	3	0	0	0	94	3	225
2014	Secondary or high school graduation certificate or equivalent or less	76	16	1	5	0	0	1	94	5	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	72	21	2	2	2	1	1	95	4	114
2014	University certificate or diploma below the bachelor's level	79	12	3	6	0	0	0	91	6	30
2014	Bachelor's degree	75	17	4	3	1	1	0	92	4	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	18	4	5	2	0	0	89	7	191
2011	Secondary or high school graduation certificate or equivalent or less	63	33	3	0	1	0	0	96	1	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	19	3	5	2	0	1	90	7	126
2011	University certificate or diploma below the bachelor's level	53	30	5	9	3	0	0	84	11	42
2011	Bachelor's degree	76	17	2	2	0	2	0	95	3	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	22	3	4	2	0	1	92	5	205
2008	Secondary or high school graduation certificate or equivalent or less	80	17	1	1	0	0	1	98	1	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	15	3	4	1	0	2	93	4	127
2008	University certificate or diploma below the bachelor's level	65	28	0	6	0	0	0	94	6	42
2008	Bachelor's degree	76	18	2	3	1	0	0	94	4	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	16	1	4	0	0	0	95	4	165

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	26	4	1	2	0	3	94	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	18	8	2	0	0	1	90	2	102
2017	University certificate or diploma below the bachelor's level	63	20	7	6	4	0	0	83	10	30
2017	Bachelor's degree	70	21	2	6	1	0	0	91	7	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	20	3	5	2	0	0	90	7	226
2014	Secondary or high school graduation certificate or equivalent or less	66	24	3	3	3	0	1	91	6	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	25	2	7	3	0	1	88	10	114
2014	University certificate or diploma below the bachelor's level	68	13	7	12	0	0	0	81	12	30
2014	Bachelor's degree	69	20	4	5	1	0	0	90	6	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	22	3	6	2	0	1	89	9	191
2011	Secondary or high school graduation certificate or equivalent or less	63	22	7	7	0	0	1	86	7	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	24	7	4	5	0	0	84	9	127
2011	University certificate or diploma below the bachelor's level	51	25	10	9	7	0	0	75	15	42
2011	Bachelor's degree	71	19	1	4	2	1	1	92	7	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	13	5	5	4	0	1	86	9	205
2008	Secondary or high school graduation certificate or equivalent or less	65	21	5	6	2	0	1	87	8	112
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	15	6	12	4	1	2	77	17	127
2008	University certificate or diploma below the bachelor's level	54	30	7	4	5	0	0	84	9	42
2008	Bachelor's degree	68	22	3	4	2	0	0	91	6	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	13	3	9	2	0	0	86	11	165

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	37	3	6	3	0	0	88	9	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	6	8	4	0	0	82	12	103
2017	University certificate or diploma below the bachelor's level	48	29	6	10	7	0	0	76	18	30
2017	Bachelor's degree	43	34	4	12	7	0	0	77	19	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	40	3	12	2	0	0	82	14	226
2014	Secondary or high school graduation certificate or equivalent or less	44	33	9	10	4	0	0	77	14	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	31	7	10	6	0	0	78	15	112
2014	University certificate or diploma below the bachelor's level	40	35	3	13	9	0	0	75	22	30
2014	Bachelor's degree	44	31	8	10	6	0	0	75	16	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	33	5	12	6	1	0	77	18	191
2011	Secondary or high school graduation certificate or equivalent or less	35	38	12	8	5	1	0	74	14	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	37	13	5	4	1	0	78	9	127
2011	University certificate or diploma below the bachelor's level	28	45	11	5	9	0	2	74	15	41
2011	Bachelor's degree	42	41	5	8	4	0	0	83	12	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	34	7	6	6	0	0	81	13	203

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	49	12	7	0	0	0	81	7	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	39	15	7	4	0	0	74	11	103
2017	University certificate or diploma below the bachelor's level	24	48	10	11	7	0	0	72	18	29
2017	Bachelor's degree	34	41	10	11	3	0	0	76	14	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	42	9	10	5	0	2	76	16	226
2014	Secondary or high school graduation certificate or equivalent or less	34	37	16	9	4	0	0	71	13	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	36	16	12	4	0	0	68	16	114
2014	University certificate or diploma below the bachelor's level	18	47	9	19	7	0	0	65	26	30
2014	Bachelor's degree	31	41	14	10	4	0	0	72	14	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	41	8	10	5	0	1	77	16	190
2011	Secondary or high school graduation certificate or equivalent or less	28	38	15	12	4	1	2	68	16	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	33	17	11	9	1	2	62	21	128
2011	University certificate or diploma below the bachelor's level	13	37	21	12	8	0	9	55	22	41
2011	Bachelor's degree	27	38	13	15	6	0	0	66	21	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	12	9	5	0	0	74	14	205
2008	Secondary or high school graduation certificate or equivalent or less	36	36	16	7	4	0	1	73	11	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	38	12	12	9	0	0	66	22	127
2008	University certificate or diploma below the bachelor's level	26	41	16	10	5	0	2	68	16	42
2008	Bachelor's degree	25	44	16	10	3	0	2	70	14	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	30	8	10	3	0	0	79	12	165

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	46	13	4	0	0	0	83	4	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	40	6	7	4	0	0	83	11	102
2017	University certificate or diploma below the bachelor's level	49	29	12	6	4	0	0	78	10	30
2017	Bachelor's degree	43	38	6	9	3	0	0	81	12	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	27	6	7	1	0	1	87	7	223
2014	Secondary or high school graduation certificate or equivalent or less	34	43	15	6	2	0	1	77	8	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	40	10	8	3	0	0	78	12	114
2014	University certificate or diploma below the bachelor's level	33	38	23	3	3	0	0	71	6	30
2014	Bachelor's degree	41	35	12	8	4	0	0	76	11	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	30	6	5	4	1	0	86	9	191
2011	Secondary or high school graduation certificate or equivalent or less	41	39	15	3	2	0	0	80	5	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	40	12	6	4	2	1	76	11	126
2011	University certificate or diploma below the bachelor's level	32	43	11	10	5	0	0	74	15	42
2011	Bachelor's degree	38	36	11	8	8	0	0	74	15	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	57	26	7	6	3	0	0	83	10	205
2008	Secondary or high school graduation certificate or equivalent or less	40	40	10	6	3	1	0	81	9	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	41	11	12	5	0	0	72	17	127
2008	University certificate or diploma below the bachelor's level	35	33	20	8	4	0	0	69	12	42
2008	Bachelor's degree	37	39	11	9	4	0	0	76	13	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	27	4	6	2	0	0	87	8	165

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	45	5	6	2	0	0	87	7	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	32	6	4	4	0	0	85	9	102
2017	University certificate or diploma below the bachelor's level	57	23	6	3	11	0	0	80	14	30
2017	Bachelor's degree	50	34	8	5	3	1	0	84	8	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	22	4	7	5	0	0	85	11	223
2014	Secondary or high school graduation certificate or equivalent or less	39	47	4	7	2	0	0	86	9	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	40	7	5	2	0	0	86	7	113
2014	University certificate or diploma below the bachelor's level	39	36	13	6	6	0	0	75	12	30
2014	Bachelor's degree	45	36	8	6	5	0	0	81	11	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	21	5	6	5	0	0	84	11	191
2011	Secondary or high school graduation certificate or equivalent or less	39	39	14	4	1	1	1	80	6	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	44	8	4	3	0	1	85	7	127
2011	University certificate or diploma below the bachelor's level	32	40	7	10	10	0	0	72	20	41
2011	Bachelor's degree	40	34	8	8	10	0	0	74	18	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	27	5	6	4	0	1	84	11	204
2008	Secondary or high school graduation certificate or equivalent or less	42	44	10	1	1	1	1	87	2	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	33	11	6	6	1	0	77	12	127
2008	University certificate or diploma below the bachelor's level	37	38	11	10	4	0	0	75	14	42
2008	Bachelor's degree	34	41	11	6	8	0	0	75	14	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	22	2	7	4	0	1	87	11	165

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	39	11	2	0	0	0	87	2	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	37	9	5	1	0	0	84	6	100
2017	University certificate or diploma below the bachelor's level	44	47	3	7	0	0	0	90	7	30
2017	Bachelor's degree	47	35	9	6	1	0	0	83	8	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	42	9	10	1	1	0	80	11	224
2014	Secondary or high school graduation certificate or equivalent or less	49	31	9	10	1	0	0	80	11	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	38	10	6	3	0	0	81	9	114
2014	University certificate or diploma below the bachelor's level	39	48	6	4	3	0	0	87	7	30
2014	Bachelor's degree	42	41	10	6	1	0	0	83	7	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	34	12	9	2	1	1	77	11	191

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	38	11	1	3	0	1	84	4	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	34	7	7	6	2	0	80	13	100
2017	University certificate or diploma below the bachelor's level	54	22	7	10	3	0	4	79	13	30
2017	Bachelor's degree	39	37	10	9	4	0	1	77	12	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	33	9	14	7	0	1	70	21	224
2014	Secondary or high school graduation certificate or equivalent or less	51	23	17	8	2	0	0	74	10	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	26	15	8	5	1	2	72	12	114
2014	University certificate or diploma below the bachelor's level	38	36	6	9	4	0	7	80	14	30
2014	Bachelor's degree	40	34	9	11	5	0	1	74	16	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	32	11	12	11	1	1	65	24	190
2011	Secondary or high school graduation certificate or equivalent or less	42	38	13	5	1	0	0	81	6	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	10	10	6	0	4	73	17	127
2011	University certificate or diploma below the bachelor's level	35	30	15	18	2	0	0	64	20	42
2011	Bachelor's degree	30	37	14	7	7	2	2	70	15	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	12	11	10	0	0	67	21	205

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	25	9	19	7	3	9	61	29	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	24	9	6	12	3	13	68	21	102
2017	University certificate or diploma below the bachelor's level	38	3	12	22	10	4	10	48	38	30
2017	Bachelor's degree	20	27	12	9	13	4	15	57	27	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	9	12	9	29	4	22	32	52	223
2014	Secondary or high school graduation certificate or equivalent or less	24	22	21	7	5	3	17	58	15	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	17	12	9	10	3	15	61	24	113
2014	University certificate or diploma below the bachelor's level	26	25	11	6	19	0	14	59	29	30
2014	Bachelor's degree	25	20	10	13	14	3	15	54	33	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	10	7	13	28	2	20	39	52	190
2011	Secondary or high school graduation certificate or equivalent or less	33	25	10	8	8	2	15	69	19	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	19	10	8	11	2	10	66	22	126
2011	University certificate or diploma below the bachelor's level	19	16	16	20	15	0	13	40	41	41
2011	Bachelor's degree	25	24	9	12	11	2	17	60	29	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	16	7	9	26	2	25	44	47	205
2008	Secondary or high school graduation certificate or equivalent or less	38	29	11	4	5	2	11	77	11	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	11	14	9	12	2	11	59	24	127
2008	University certificate or diploma below the bachelor's level	30	27	9	4	11	4	14	69	19	42
2008	Bachelor's degree	27	23	9	14	9	4	14	61	28	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	8	15	12	12	5	32	39	37	165

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	53	6	3	1	0	0	89	4	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	9	4	5	1	0	81	10	102
2017	University certificate or diploma below the bachelor's level	31	47	9	7	7	0	0	78	13	30
2017	Bachelor's degree	36	44	11	7	2	1	0	80	9	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	41	5	5	2	0	0	88	8	224
2014	Secondary or high school graduation certificate or equivalent or less	33	51	5	8	3	0	0	84	11	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	42	13	6	2	0	1	79	7	114
2014	University certificate or diploma below the bachelor's level	36	38	19	3	0	4	0	77	3	30
2014	Bachelor's degree	34	42	14	7	3	0	0	76	10	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	37	7	7	5	1	0	81	12	191
2011	Secondary or high school graduation certificate or equivalent or less	34	44	18	3	1	0	0	78	4	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	46	8	8	4	0	0	80	12	127
2011	University certificate or diploma below the bachelor's level	29	39	19	11	2	0	0	68	13	41
2011	Bachelor's degree	30	39	14	9	7	0	0	70	16	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	7	7	5	0	0	81	12	203
2008	Secondary or high school graduation certificate or equivalent or less	46	32	16	3	3	0	0	79	5	111
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	11	7	6	0	0	76	13	126
2008	University certificate or diploma below the bachelor's level	32	37	17	10	4	0	0	69	14	41
2008	Bachelor's degree	31	38	16	8	6	0	0	70	14	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	26	9	3	4	0	0	84	7	164

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	39	6	18	9	0	1	67	26	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	34	9	12	13	1	0	66	25	102
2017	University certificate or diploma below the bachelor's level	32	31	11	16	10	0	0	63	26	30
2017	Bachelor's degree	27	39	12	11	11	1	0	66	22	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	11	19	10	0	0	60	29	224
2014	Secondary or high school graduation certificate or equivalent or less	23	35	22	16	3	0	0	59	19	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	12	9	12	0	1	67	21	114
2014	University certificate or diploma below the bachelor's level	26	48	7	6	13	0	0	74	19	30
2014	Bachelor's degree	24	35	19	12	10	0	0	58	22	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	39	12	17	10	1	0	60	28	191
2011	Secondary or high school graduation certificate or equivalent or less	20	36	18	14	9	2	1	58	24	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	23	20	13	18	1	0	49	31	127
2011	University certificate or diploma below the bachelor's level	10	33	20	20	16	0	0	43	37	41
2011	Bachelor's degree	17	38	16	13	15	0	1	56	28	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33	13	22	10	0	0	55	32	205

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	51	14	2	2	0	81	4	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	43	13	6	1	0	80	7	102
2017	University certificate or diploma below the bachelor's level	35	46	7	6	6	0	81	12	30
2017	Bachelor's degree	31	48	9	6	5	1	80	11	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	43	11	7	5	0	76	13	224

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	44	9	4	0	0	1	88	4	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	38	7	4	1	2	0	88	5	102
2017	University certificate or diploma below the bachelor's level	52	38	3	3	0	4	0	94	3	29
2017	Bachelor's degree	45	41	7	4	3	1	0	86	7	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	39	7	3	2	0	0	88	5	223
2014	Secondary or high school graduation certificate or equivalent or less	42	48	4	5	1	0	0	90	6	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	31	6	2	3	0	0	89	5	114
2014	University certificate or diploma below the bachelor's level	58	25	7	6	4	0	0	83	10	30
2014	Bachelor's degree	50	32	10	4	3	1	0	83	7	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	37	7	2	2	1	0	88	4	191
2011	Secondary or high school graduation certificate or equivalent or less	36	44	12	4	2	1	0	82	6	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	8	5	6	1	0	80	12	127
2011	University certificate or diploma below the bachelor's level	35	38	4	11	8	3	0	75	20	42
2011	Bachelor's degree	44	40	8	4	3	0	0	84	7	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	31	7	7	4	0	0	83	11	205
2008	Secondary or high school graduation certificate or equivalent or less	57	35	4	4	0	0	0	92	4	112
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	42	6	3	2	2	0	88	6	126
2008	University certificate or diploma below the bachelor's level	50	37	8	2	3	0	0	87	5	42
2008	Bachelor's degree	47	38	7	3	4	0	1	86	7	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	26	5	4	1	0	0	90	5	164

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	43	8	7	9	0	76	16	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	7	7	9	3	76	16	101
2017	University certificate or diploma below the bachelor's level	32	38	10	6	13	0	70	19	30
2017	Bachelor's degree	30	39	11	11	8	1	70	19	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	32	9	16	10	0	65	25	222

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	33	7	0	1	0	92	1	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	33	9	1	0	0	90	1	103
2017	University certificate or diploma below the bachelor's level	48	45	3	4	0	0	93	4	30
2017	Bachelor's degree	52	37	8	2	0	0	89	2	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	28	4	3	1	0	93	3	224
2014	Secondary or high school graduation certificate or equivalent or less	63	32	3	1	0	0	96	1	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	22	7	1	2	0	90	3	114
2014	University certificate or diploma below the bachelor's level	55	42	0	0	0	4	100	0	30
2014	Bachelor's degree	61	27	9	1	2	0	88	3	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	68	24	4	2	2	1	93	3	190
2011	Secondary or high school graduation certificate or equivalent or less	65	30	5	0	0	0	95	0	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	29	5	2	1	0	92	4	125
2011	University certificate or diploma below the bachelor's level	60	29	7	4	0	0	89	4	42
2011	Bachelor's degree	58	28	10	2	1	0	86	4	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	28	5	4	1	0	90	5	203

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	48	7	5	4	0	0	84	9	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	46	10	5	7	1	0	78	12	102
2017	University certificate or diploma below the bachelor's level	35	43	10	3	10	0	0	77	12	30
2017	Bachelor's degree	32	40	11	11	6	1	0	73	17	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	37	11	13	8	0	0	67	21	224
2014	Secondary or high school graduation certificate or equivalent or less	25	47	12	11	5	1	0	73	16	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	47	15	6	7	0	1	72	13	113
2014	University certificate or diploma below the bachelor's level	23	28	13	23	10	0	4	53	34	30
2014	Bachelor's degree	28	43	11	13	6	0	0	71	18	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	39	11	17	9	1	0	62	27	191
2011	Secondary or high school graduation certificate or equivalent or less	32	41	12	8	7	0	0	73	15	98
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	42	13	10	9	1	0	68	19	127
2011	University certificate or diploma below the bachelor's level	18	38	21	11	12	0	0	56	23	42
2011	Bachelor's degree	24	42	10	15	8	0	1	67	23	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	32	13	12	14	0	0	61	26	204

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	43	9	8	3	0	0	80	11	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	48	10	4	4	0	0	82	8	103
2017	University certificate or diploma below the bachelor's level	41	32	10	6	11	0	0	73	17	30
2017	Bachelor's degree	35	39	12	11	3	1	1	75	13	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	29	14	16	6	0	0	64	22	225
2014	Secondary or high school graduation certificate or equivalent or less	32	36	15	8	8	0	1	69	16	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	38	16	9	6	0	1	69	15	114
2014	University certificate or diploma below the bachelor's level	37	21	18	10	13	0	0	58	23	29
2014	Bachelor's degree	29	41	15	7	6	0	1	71	14	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30	16	17	8	1	1	58	25	191

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	44	11	7	2	0	0	80	9	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	40	11	9	3	1	0	77	12	103
2017	University certificate or diploma below the bachelor's level	39	44	3	7	7	0	0	83	14	29
2017	Bachelor's degree	31	39	13	13	4	0	0	70	17	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	33	14	17	10	0	0	59	27	225
2014	Secondary or high school graduation certificate or equivalent or less	33	40	16	7	5	0	0	73	12	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	47	11	10	3	0	0	75	13	114
2014	University certificate or diploma below the bachelor's level	36	36	9	11	9	0	0	72	19	30
2014	Bachelor's degree	32	37	16	8	7	0	0	69	15	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	29	16	13	10	1	0	60	23	191
2011	Secondary or high school graduation certificate or equivalent or less	25	42	20	7	5	1	0	67	13	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	16	8	4	1	1	72	12	127
2011	University certificate or diploma below the bachelor's level	22	39	16	18	4	0	0	61	22	41
2011	Bachelor's degree	33	41	11	11	4	0	0	75	15	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	40	12	12	6	0	0	70	18	204

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	54	5	0	3	0	0	92	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	7	7	1	1	0	85	8	103
2017	University certificate or diploma below the bachelor's level	41	40	9	7	4	0	0	81	10	30
2017	Bachelor's degree	40	46	6	6	1	0	0	87	7	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	38	8	4	3	0	0	85	7	224
2014	Secondary or high school graduation certificate or equivalent or less	43	46	8	1	2	0	0	89	3	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	40	5	6	2	0	0	87	7	114
2014	University certificate or diploma below the bachelor's level	42	39	12	0	3	4	0	84	3	30
2014	Bachelor's degree	46	32	14	4	3	1	0	79	7	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	35	10	6	3	1	0	81	9	191
2011	Secondary or high school graduation certificate or equivalent or less	41	47	10	1	0	0	0	88	1	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	41	9	5	2	0	1	84	8	127
2011	University certificate or diploma below the bachelor's level	29	43	14	12	3	0	0	71	14	42
2011	Bachelor's degree	36	42	11	5	5	0	0	78	10	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	31	11	5	4	0	0	80	9	205
2008	Secondary or high school graduation certificate or equivalent or less	50	37	8	3	2	0	0	87	4	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	36	10	2	4	0	0	83	6	126
2008	University certificate or diploma below the bachelor's level	40	36	10	7	7	0	0	76	13	42
2008	Bachelor's degree	37	41	12	4	4	1	0	79	9	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	28	6	4	2	0	0	87	6	165

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	44	13	3	0	0	0	84	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	30	19	6	0	0	0	75	6	101
2017	University certificate or diploma below the bachelor's level	27	37	21	12	4	0	0	63	16	30
2017	Bachelor's degree	36	41	14	6	3	1	0	77	9	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	30	16	14	10	0	2	59	25	225
2014	Secondary or high school graduation certificate or equivalent or less	45	34	16	3	3	0	0	78	6	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	38	11	2	1	0	0	87	2	114
2014	University certificate or diploma below the bachelor's level	58	23	15	3	0	0	0	81	3	30
2014	Bachelor's degree	43	28	15	7	6	0	0	71	13	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	28	18	12	10	1	0	59	23	191
2011	Secondary or high school graduation certificate or equivalent or less	43	27	18	6	4	1	1	72	10	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	28	17	9	4	0	0	70	13	126
2011	University certificate or diploma below the bachelor's level	50	24	10	14	0	2	0	75	15	42
2011	Bachelor's degree	35	34	18	9	3	0	0	69	13	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	31	13	9	16	0	1	61	26	204
2008	Secondary or high school graduation certificate or equivalent or less	45	26	14	12	2	0	0	72	14	112
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	33	18	8	5	0	2	69	13	126
2008	University certificate or diploma below the bachelor's level	45	27	14	11	3	0	0	72	14	42
2008	Bachelor's degree	31	39	20	6	4	0	0	70	10	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	30	22	11	11	0	2	56	22	165

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	23	40	11	9	1	3	21	38	74
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	23	37	20	6	1	0	26	36	103
2017	University certificate or diploma below the bachelor's level	19	21	33	15	8	5	0	24	42	29
2017	Bachelor's degree	9	24	38	17	7	1	4	25	34	240
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	22	34	15	10	4	6	28	35	225
2014	Secondary or high school graduation certificate or equivalent or less	8	14	39	25	10	1	3	37	22	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	22	32	20	11	0	6	32	33	114
2014	University certificate or diploma below the bachelor's level	3	32	33	19	13	0	0	32	35	30
2014	Bachelor's degree	7	22	33	27	9	0	3	37	30	266
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	2	17	38	26	10	3	4	39	21	191
2011	Secondary or high school graduation certificate or equivalent or less	15	31	27	13	9	2	3	23	48	98
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	28	25	19	10	1	3	30	44	128
2011	University certificate or diploma below the bachelor's level	22	33	18	9	7	2	8	19	62	42
2011	Bachelor's degree	10	28	35	18	7	0	2	26	39	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	19	27	25	16	1	5	43	28	205
2008	Secondary or high school graduation certificate or equivalent or less	12	26	32	18	8	0	4	28	39	112
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	22	31	21	5	3	4	27	40	127
2008	University certificate or diploma below the bachelor's level	26	29	32	4	10	0	0	14	55	42
2008	Bachelor's degree	11	25	33	19	9	0	3	29	37	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	34	24	13	4	5	41	21	164

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	22	32	14	13	3	3	29	37	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	21	26	17	14	4	3	33	39	102
2017	University certificate or diploma below the bachelor's level	18	32	18	15	8	5	4	25	56	29
2017	Bachelor's degree	11	22	31	17	11	4	4	31	36	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	19	27	21	10	4	5	35	36	223
2014	Secondary or high school graduation certificate or equivalent or less	8	18	42	13	13	4	2	27	28	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	14	29	19	16	3	6	39	29	114
2014	University certificate or diploma below the bachelor's level	17	31	25	6	10	7	4	18	54	30
2014	Bachelor's degree	10	22	27	27	9	2	3	38	34	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23	26	19	15	4	2	36	36	191
2011	Secondary or high school graduation certificate or equivalent or less	17	18	32	16	12	2	2	30	37	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	20	31	20	10	2	3	31	36	128
2011	University certificate or diploma below the bachelor's level	23	18	17	13	17	5	8	34	47	42
2011	Bachelor's degree	14	23	28	19	10	1	5	31	40	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	23	24	20	1	3	45	30	205
2008	Secondary or high school graduation certificate or equivalent or less	8	18	42	18	7	1	5	27	28	111
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	16	32	14	17	3	6	34	31	126
2008	University certificate or diploma below the bachelor's level	15	27	25	12	12	6	2	27	46	42
2008	Bachelor's degree	13	17	27	25	11	1	5	38	33	195
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	15	29	19	16	6	6	39	28	163

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	14	36	12	18	6	7	35	23	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	18	29	21	16	2	8	41	27	102
2017	University certificate or diploma below the bachelor's level	16	19	28	18	8	5	7	29	40	29
2017	Bachelor's degree	11	16	27	22	13	4	8	40	30	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	9	30	23	13	4	12	43	21	223
2014	Secondary or high school graduation certificate or equivalent or less	9	13	30	21	12	4	11	39	26	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	17	33	17	11	3	6	31	33	114
2014	University certificate or diploma below the bachelor's level	19	17	28	9	10	7	11	23	43	30
2014	Bachelor's degree	8	19	20	29	13	2	9	47	30	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	16	32	23	11	3	9	38	25	191
2011	Secondary or high school graduation certificate or equivalent or less	14	19	33	15	10	3	6	27	37	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	24	29	16	8	3	6	27	42	128
2011	University certificate or diploma below the bachelor's level	14	22	31	14	7	3	10	23	41	42
2011	Bachelor's degree	12	21	29	19	8	2	10	30	37	245
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	23	24	18	1	9	48	27	205
2008	Secondary or high school graduation certificate or equivalent or less	10	22	34	20	8	1	6	29	34	108
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	25	29	16	10	6	6	29	38	127
2008	University certificate or diploma below the bachelor's level	4	43	28	11	8	4	2	20	51	42
2008	Bachelor's degree	13	17	33	18	12	1	6	33	32	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	13	27	25	17	2	9	48	22	164

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	15	27	32	13	0	3	46	26	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	13	27	34	18	1	2	54	19	101
2017	University certificate or diploma below the bachelor's level	14	24	24	18	13	5	3	33	41	29
2017	Bachelor's degree	6	15	32	27	15	1	4	44	23	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	20	25	28	11	3	2	41	33	223
2014	Secondary or high school graduation certificate or equivalent or less	4	11	33	30	14	1	7	48	17	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	16	30	26	19	0	5	47	21	114
2014	University certificate or diploma below the bachelor's level	3	6	40	41	10	0	0	51	9	30
2014	Bachelor's degree	7	10	29	34	18	0	2	53	17	266
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	22	29	24	12	1	1	37	33	190
2011	Secondary or high school graduation certificate or equivalent or less	9	21	28	22	10	5	7	35	33	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	16	33	28	9	1	5	40	25	127
2011	University certificate or diploma below the bachelor's level	11	19	26	32	10	2	0	43	31	41
2011	Bachelor's degree	4	12	37	31	11	0	5	44	17	245
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	14	37	20	16	0	5	38	24	205
2008	Secondary or high school graduation certificate or equivalent or less	4	20	34	22	15	0	6	38	26	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	9	36	28	14	2	4	45	16	126
2008	University certificate or diploma below the bachelor's level	4	21	42	20	9	4	0	30	26	42
2008	Bachelor's degree	5	14	38	25	15	0	3	41	20	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	16	32	22	20	1	2	44	23	163

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	24	25	21	10	0	3	32	42	73
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	16	27	14	20	2	3	36	35	102
2017	University certificate or diploma below the bachelor's level	25	20	28	15	12	0	0	27	45	28
2017	Bachelor's degree	15	25	28	16	12	1	3	29	42	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	22	26	16	8	2	6	26	46	224
2014	Secondary or high school graduation certificate or equivalent or less	14	14	38	15	14	1	4	31	29	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	22	29	19	13	0	4	33	37	114
2014	University certificate or diploma below the bachelor's level	12	25	20	30	10	0	4	41	38	30
2014	Bachelor's degree	15	19	32	20	11	0	3	33	35	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	25	29	16	9	2	1	26	44	191
2011	Secondary or high school graduation certificate or equivalent or less	14	26	28	15	9	2	6	26	44	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	21	26	18	7	1	6	27	45	126
2011	University certificate or diploma below the bachelor's level	16	22	32	12	12	2	3	25	41	42
2011	Bachelor's degree	15	19	30	19	10	2	5	31	37	245
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	20	29	15	16	1	6	33	36	205
2008	Secondary or high school graduation certificate or equivalent or less	10	23	27	21	16	1	3	38	34	109
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	24	27	22	10	1	7	35	35	126
2008	University certificate or diploma below the bachelor's level	17	23	28	17	11	4	0	30	41	42
2008	Bachelor's degree	13	24	33	16	9	1	4	26	39	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	16	25	21	18	2	6	42	31	164

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	18	18	31	14	12	4	3	28	39	74
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	16	38	16	14	3	1	31	29	102
2017	University certificate or diploma below the bachelor's level	22	27	13	20	18	0	0	37	49	30
2017	Bachelor's degree	11	25	31	15	11	2	5	28	39	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	19	19	24	10	6	4	38	41	224
2014	Secondary or high school graduation certificate or equivalent or less	15	21	24	17	9	6	8	30	42	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	17	24	21	17	2	5	40	34	114
2014	University certificate or diploma below the bachelor's level	16	36	19	9	10	0	10	21	57	30
2014	Bachelor's degree	14	19	28	20	13	3	3	35	35	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	15	28	27	11	3	6	41	28	191
2011	Secondary or high school graduation certificate or equivalent or less	12	22	29	20	10	3	3	32	37	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	15	31	23	9	2	4	34	32	125
2011	University certificate or diploma below the bachelor's level	17	24	24	20	9	7	0	31	44	42
2011	Bachelor's degree	14	20	23	23	12	2	5	38	37	244
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	15	26	25	17	2	7	46	25	203
2008	Secondary or high school graduation certificate or equivalent or less	17	17	24	24	11	1	6	38	36	110
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	21	22	20	14	3	8	39	36	127
2008	University certificate or diploma below the bachelor's level	16	34	28	5	9	6	2	15	54	42
2008	Bachelor's degree	15	25	27	18	9	1	4	29	42	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	13	27	20	19	6	3	43	27	163

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	18	35	15	17	5	4	36	26	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	15	30	26	16	2	2	44	25	102
2017	University certificate or diploma below the bachelor's level	16	17	38	9	7	5	8	18	38	29
2017	Bachelor's degree	8	24	35	16	11	2	4	29	34	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	18	31	19	9	5	6	31	34	225
2014	Secondary or high school graduation certificate or equivalent or less	5	15	36	20	11	2	10	35	23	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	14	32	25	12	1	7	40	25	114
2014	University certificate or diploma below the bachelor's level	6	20	34	22	7	0	11	33	29	29
2014	Bachelor's degree	11	14	33	20	14	2	5	37	28	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	24	33	20	10	3	5	32	32	191

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	22	2	1	2	0	3	96	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	20	4	1	2	0	2	93	3	103
2017	University certificate or diploma below the bachelor's level	74	15	3	0	7	0	0	90	7	30
2017	Bachelor's degree	77	15	3	1	2	1	0	94	3	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	18	4	4	1	0	5	91	5	226
2014	Secondary or high school graduation certificate or equivalent or less	76	14	4	2	1	0	2	92	3	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	20	1	7	3	0	3	89	11	114
2014	University certificate or diploma below the bachelor's level	81	16	0	3	0	0	0	97	3	30
2014	Bachelor's degree	77	15	2	1	3	0	1	94	4	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	15	4	3	5	1	3	87	8	191
2011	Secondary or high school graduation certificate or equivalent or less	68	18	3	5	2	1	3	90	7	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	68	14	7	5	4	0	2	84	9	127
2011	University certificate or diploma below the bachelor's level	40	37	4	10	7	0	3	78	17	42
2011	Bachelor's degree	72	16	4	1	2	0	4	92	4	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	16	5	3	3	0	3	89	6	203
2008	Secondary or high school graduation certificate or equivalent or less	72	14	4	2	1	0	8	93	3	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	17	3	6	4	2	6	85	11	128
2008	University certificate or diploma below the bachelor's level	54	17	11	9	3	0	6	75	13	42
2008	Bachelor's degree	71	12	5	2	3	1	7	90	5	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	11	3	3	2	0	4	92	5	165

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	43	14	4	3	5	1	78	7	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	34	15	13	2	4	2	69	16	103
2017	University certificate or diploma below the bachelor's level	34	42	6	15	4	0	0	76	19	30
2017	Bachelor's degree	30	32	17	8	4	8	2	68	13	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	30	10	12	6	10	9	66	22	225
2014	Secondary or high school graduation certificate or equivalent or less	35	31	20	7	3	2	2	69	11	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	15	7	4	3	3	73	12	114
2014	University certificate or diploma below the bachelor's level	33	41	11	10	3	0	3	76	13	30
2014	Bachelor's degree	33	31	19	8	3	2	3	68	12	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	34	11	12	6	4	4	68	20	191

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	44	7	4	1	2	0	88	5	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	31	5	11	5	0	0	78	17	103
2017	University certificate or diploma below the bachelor's level	54	23	4	12	4	3	0	79	17	30
2017	Bachelor's degree	46	29	11	8	6	1	0	76	14	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	30	7	8	6	3	1	78	15	226
2014	Secondary or high school graduation certificate or equivalent or less	57	28	8	7	0	0	0	85	7	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	33	7	5	5	0	0	83	10	114
2014	University certificate or diploma below the bachelor's level	50	24	10	7	6	3	0	76	14	30
2014	Bachelor's degree	53	29	10	5	2	1	0	82	8	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	24	10	10	4	1	0	75	15	191

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	34	15	15	5	0	0	65	20	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	36	14	12	5	0	0	69	17	103
2017	University certificate or diploma below the bachelor's level	26	50	11	7	4	3	0	78	11	30
2017	Bachelor's degree	32	38	10	12	5	2	0	73	17	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	8	10	6	3	1	75	17	225
2014	Secondary or high school graduation certificate or equivalent or less	30	42	11	13	3	0	0	72	16	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	43	16	10	2	0	1	72	12	114
2014	University certificate or diploma below the bachelor's level	6	50	25	10	6	0	4	58	17	30
2014	Bachelor's degree	30	40	10	12	6	1	0	71	18	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	40	8	14	3	1	1	74	17	191
2011	Secondary or high school graduation certificate or equivalent or less	27	34	16	11	6	3	3	65	18	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	27	16	17	8	1	1	58	26	126
2011	University certificate or diploma below the bachelor's level	18	40	12	18	13	0	0	58	31	42
2011	Bachelor's degree	29	37	13	14	7	1	0	66	21	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	38	9	11	4	2	1	75	16	205
2008	Secondary or high school graduation certificate or equivalent or less	29	34	19	9	3	4	3	67	13	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	40	14	10	6	3	3	68	17	126
2008	University certificate or diploma below the bachelor's level	23	40	15	8	9	5	0	67	18	41
2008	Bachelor's degree	30	36	12	14	6	1	0	67	20	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	35	6	16	2	0	1	76	18	165

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	28	15	18	6	6	0	58	26	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	34	17	10	4	7	0	67	15	103
2017	University certificate or diploma below the bachelor's level	23	53	15	3	4	3	0	78	7	30
2017	Bachelor's degree	28	28	11	10	8	11	3	65	21	240
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	27	9	12	9	14	2	64	25	226
2014	Secondary or high school graduation certificate or equivalent or less	28	35	14	9	8	6	0	67	17	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	28	25	10	7	4	2	55	18	114
2014	University certificate or diploma below the bachelor's level	16	25	23	12	7	14	4	50	23	30
2014	Bachelor's degree	34	25	15	13	7	6	1	63	21	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	27	11	11	7	11	1	67	21	191
2011	Secondary or high school graduation certificate or equivalent or less	19	29	19	13	9	9	2	54	25	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	17	18	8	20	7	2	50	31	127
2011	University certificate or diploma below the bachelor's level	16	25	19	12	18	10	0	46	33	42
2011	Bachelor's degree	26	29	10	15	13	6	1	59	30	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	28	11	11	12	7	2	62	26	204
2008	Secondary or high school graduation certificate or equivalent or less	29	31	16	9	5	7	4	67	15	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	23	16	12	10	10	1	58	24	127
2008	University certificate or diploma below the bachelor's level	23	25	16	11	12	9	4	55	27	41
2008	Bachelor's degree	29	26	19	10	9	5	1	59	20	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	25	6	13	10	8	3	68	25	164

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	26	17	14	9	14	4	51	27	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	32	12	14	13	14	2	53	32	103
2017	University certificate or diploma below the bachelor's level	7	50	21	6	4	9	4	65	11	30
2017	Bachelor's degree	12	23	19	14	11	17	4	44	32	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	16	19	17	12	23	4	34	40	225
2014	Secondary or high school graduation certificate or equivalent or less	19	30	15	13	11	10	3	56	27	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	26	26	9	12	8	3	48	24	114
2014	University certificate or diploma below the bachelor's level	17	16	16	19	19	14	0	38	43	30
2014	Bachelor's degree	16	23	17	17	14	11	2	45	36	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	25	19	18	12	11	3	44	35	191

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	46	9	4	2	0	86	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	32	10	5	2	0	82	8	103
2017	University certificate or diploma below the bachelor's level	38	43	7	9	4	0	81	12	30
2017	Bachelor's degree	50	37	8	3	2	0	87	5	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	34	4	3	3	0	90	6	224
2014	Secondary or high school graduation certificate or equivalent or less	47	37	10	4	1	0	84	5	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	45	11	3	2	0	83	6	114
2014	University certificate or diploma below the bachelor's level	29	59	3	9	0	0	88	9	30
2014	Bachelor's degree	49	36	7	7	1	0	85	8	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	35	4	7	2	1	87	9	191

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	44	9	8	3	0	1	80	11	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	35	12	4	3	2	1	80	8	103
2017	University certificate or diploma below the bachelor's level	46	41	0	3	10	0	0	87	13	30
2017	Bachelor's degree	40	36	12	7	3	0	1	77	11	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	39	10	11	5	0	2	74	16	225
2014	Secondary or high school graduation certificate or equivalent or less	41	27	16	9	4	0	3	70	13	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	8	4	3	0	1	84	8	114
2014	University certificate or diploma below the bachelor's level	39	29	16	11	6	0	0	68	17	30
2014	Bachelor's degree	33	35	14	10	6	0	1	70	17	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38	13	10	7	1	1	70	17	191
2011	Secondary or high school graduation certificate or equivalent or less	40	28	14	9	9	0	0	68	18	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	32	13	10	11	0	1	66	21	128
2011	University certificate or diploma below the bachelor's level	29	22	32	8	7	0	3	52	15	42
2011	Bachelor's degree	31	38	13	11	6	0	1	69	17	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	16	10	6	0	1	68	16	203
2008	Secondary or high school graduation certificate or equivalent or less	39	31	16	7	8	0	0	70	15	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	32	10	9	10	1	0	70	20	127
2008	University certificate or diploma below the bachelor's level	34	39	4	13	10	0	0	72	23	41
2008	Bachelor's degree	29	32	15	14	8	1	0	62	23	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	27	14	6	8	1	3	70	15	165

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	32	10	6	0	1	0	84	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	24	9	4	1	4	0	85	5	103
2017	University certificate or diploma below the bachelor's level	61	23	0	4	10	3	0	86	14	30
2017	Bachelor's degree	47	32	9	5	3	3	1	82	8	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	35	10	6	5	2	1	78	12	225
2014	Secondary or high school graduation certificate or equivalent or less	50	28	12	3	3	3	0	80	7	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	27	13	6	2	1	1	79	8	114
2014	University certificate or diploma below the bachelor's level	51	25	17	3	0	4	0	80	3	30
2014	Bachelor's degree	44	35	10	5	3	2	2	82	8	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	29	12	6	4	2	2	77	10	191
2011	Secondary or high school graduation certificate or equivalent or less	41	35	12	6	4	2	0	77	10	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	34	16	10	4	1	2	69	15	128
2011	University certificate or diploma below the bachelor's level	38	16	21	13	9	0	3	56	23	42
2011	Bachelor's degree	38	37	11	7	6	1	1	76	13	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	27	14	6	4	4	1	76	10	204
2008	Secondary or high school graduation certificate or equivalent or less	47	30	11	5	4	3	0	79	9	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	21	21	5	5	6	2	67	10	127
2008	University certificate or diploma below the bachelor's level	43	21	22	5	7	3	0	66	12	42
2008	Bachelor's degree	38	31	11	8	7	4	1	72	16	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	24	12	3	9	3	0	75	13	165

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	42	8	5	0	0	1	87	5	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	37	9	5	2	1	0	85	6	103
2017	University certificate or diploma below the bachelor's level	56	24	11	3	6	0	0	80	9	30
2017	Bachelor's degree	46	37	7	7	3	0	1	83	9	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	33	10	8	6	1	1	75	15	225
2014	Secondary or high school graduation certificate or equivalent or less	54	24	10	8	4	0	0	78	12	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	38	10	6	2	0	0	82	8	114
2014	University certificate or diploma below the bachelor's level	39	36	16	9	0	0	0	75	9	30
2014	Bachelor's degree	41	35	10	10	4	0	0	76	14	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	29	15	7	5	1	1	72	12	191
2011	Secondary or high school graduation certificate or equivalent or less	43	35	7	10	4	1	0	78	15	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	13	13	6	0	1	67	20	126
2011	University certificate or diploma below the bachelor's level	38	21	19	14	9	0	0	58	23	42
2011	Bachelor's degree	35	40	7	10	6	0	1	77	17	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	33	13	10	4	1	0	73	14	204
2008	Secondary or high school graduation certificate or equivalent or less	42	31	9	10	5	0	2	74	16	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	30	13	9	9	1	0	69	18	127
2008	University certificate or diploma below the bachelor's level	36	31	17	7	9	0	0	67	16	42
2008	Bachelor's degree	38	35	7	9	8	2	0	75	17	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	32	10	5	7	2	0	77	12	165

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	20	0	0	2	0	3	98	2	74
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	11	2	2	0	0	1	97	2	102
2017	University certificate or diploma below the bachelor's level	87	7	0	0	7	0	0	93	7	30
2017	Bachelor's degree	81	13	2	2	1	0	2	95	3	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	79	12	3	1	1	0	3	94	3	225
2014	Secondary or high school graduation certificate or equivalent or less	84	7	4	1	2	0	1	93	3	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	14	3	2	2	2	2	94	3	114
2014	University certificate or diploma below the bachelor's level	84	16	0	0	0	0	0	100	0	30
2014	Bachelor's degree	79	12	3	2	1	1	2	94	3	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	11	6	3	3	1	4	88	6	191
2011	Secondary or high school graduation certificate or equivalent or less	71	17	6	0	2	1	3	92	2	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	17	4	1	4	0	3	91	5	127
2011	University certificate or diploma below the bachelor's level	61	27	4	0	7	0	0	89	7	41
2011	Bachelor's degree	80	9	5	1	1	0	4	93	2	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	7	3	3	2	0	3	91	6	204
2008	Secondary or high school graduation certificate or equivalent or less	76	14	5	1	0	1	4	94	1	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	77	10	3	2	2	1	5	92	5	126
2008	University certificate or diploma below the bachelor's level	75	10	5	0	3	0	7	91	3	40
2008	Bachelor's degree	84	8	2	3	1	0	3	95	3	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	86	6	2	1	2	0	2	94	4	163

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	29	4	4	1	0	2	91	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	19	7	5	2	3	0	86	7	102
2017	University certificate or diploma below the bachelor's level	57	29	6	0	0	7	0	94	0	30
2017	Bachelor's degree	55	28	6	1	2	5	3	91	3	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	26	7	3	2	4	4	87	6	226
2014	Secondary or high school graduation certificate or equivalent or less	46	22	11	7	2	6	6	78	10	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	21	7	1	4	3	10	86	6	113
2014	University certificate or diploma below the bachelor's level	60	20	6	3	0	0	11	90	3	30
2014	Bachelor's degree	53	22	8	5	5	3	4	81	10	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	24	7	9	5	3	5	77	16	191
2011	Secondary or high school graduation certificate or equivalent or less	52	25	6	5	6	3	3	82	12	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	28	6	4	6	2	2	83	10	125
2011	University certificate or diploma below the bachelor's level	32	29	14	5	15	0	6	65	21	42
2011	Bachelor's degree	46	30	8	6	5	2	5	81	11	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	28	10	7	4	3	9	76	12	205

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	25	2	5	2	2	0	91	7	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	25	3	5	2	2	0	90	7	103
2017	University certificate or diploma below the bachelor's level	66	14	13	4	4	0	0	80	7	30
2017	Bachelor's degree	55	32	5	3	3	1	1	88	6	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	25	7	7	5	0	1	81	12	226

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	25	8	4	0	1	0	89	4	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	22	7	2	4	5	0	88	5	103
2017	University certificate or diploma below the bachelor's level	65	15	10	0	7	3	0	82	8	30
2017	Bachelor's degree	56	27	8	5	3	2	0	84	8	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	24	9	7	5	1	1	79	12	226

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	28	6	4	2	0	0	88	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	20	7	8	3	0	0	82	11	102
2017	University certificate or diploma below the bachelor's level	57	23	7	7	7	0	0	80	13	30
2017	Bachelor's degree	52	28	11	5	3	1	0	80	8	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	26	10	7	6	0	1	78	13	225
2014	Secondary or high school graduation certificate or equivalent or less	54	33	7	4	2	0	0	86	6	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	25	6	5	3	0	1	85	9	114
2014	University certificate or diploma below the bachelor's level	49	29	10	10	3	0	0	77	13	30
2014	Bachelor's degree	46	32	10	6	5	0	0	79	11	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	29	12	7	5	2	0	76	12	191

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	34	0	0	8	8	42	84	16	12
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	24	18	9	0	8	9	68	11	22
2017	Bachelor's degree	34	40	7	11	3	2	4	78	15	45
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	32	7	18	7	4	2	66	27	48
2014	Secondary or high school graduation certificate or equivalent or less	38	32	18	6	0	6	0	74	7	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	30	16	5	5	0	0	74	10	20
2014	Bachelor's degree	22	50	11	11	3	0	2	74	15	54
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	37	2	14	2	6	4	79	19	39

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	37	10	7	3	9	0	78	11	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	41	16	6	3	5	0	74	9	103
2017	University certificate or diploma below the bachelor's level	20	47	21	7	3	3	0	69	10	30
2017	Bachelor's degree	29	36	16	7	6	7	0	70	13	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	28	15	13	9	7	0	60	23	225
2014	Secondary or high school graduation certificate or equivalent or less	28	33	19	7	2	10	0	69	10	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	33	21	8	5	9	0	64	13	114
2014	University certificate or diploma below the bachelor's level	19	44	10	13	3	11	0	71	18	30
2014	Bachelor's degree	25	33	16	11	4	12	0	65	17	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	17	12	6	6	0	64	19	191
2011	Secondary or high school graduation certificate or equivalent or less	17	29	32	6	13	2	1	48	19	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	29	21	9	11	11	2	51	24	127
2011	University certificate or diploma below the bachelor's level	10	31	17	16	18	8	0	45	37	42
2011	Bachelor's degree	18	33	19	11	9	9	1	57	22	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	21	7	13	5	0	57	21	204

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	41	12	13	7	1	0	67	20	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	34	15	16	4	5	0	64	21	103
2017	University certificate or diploma below the bachelor's level	26	37	20	11	3	3	0	65	15	30
2017	Bachelor's degree	21	39	16	15	6	3	0	61	22	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	27	14	22	11	3	0	51	34	225
2014	Secondary or high school graduation certificate or equivalent or less	23	34	24	10	5	3	1	60	16	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	30	25	12	6	3	1	56	18	114
2014	University certificate or diploma below the bachelor's level	25	42	7	13	6	7	0	72	20	30
2014	Bachelor's degree	18	32	19	19	6	6	0	53	26	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	28	14	19	16	2	0	50	35	191
2011	Secondary or high school graduation certificate or equivalent or less	19	30	27	6	14	3	1	51	21	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	31	20	13	16	5	2	47	31	125
2011	University certificate or diploma below the bachelor's level	13	25	21	14	24	3	0	39	39	42
2011	Bachelor's degree	17	31	20	14	12	5	0	51	27	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	33	18	13	14	4	0	53	28	204
2008	Secondary or high school graduation certificate or equivalent or less	20	34	29	9	4	3	0	56	14	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	32	18	11	11	9	0	56	24	127
2008	University certificate or diploma below the bachelor's level	23	20	29	9	12	5	2	46	23	42
2008	Bachelor's degree	20	27	20	15	13	3	1	49	29	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	30	18	9	6	6	1	64	16	165

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	43	17	12	9	6	0	60	22	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	40	12	16	9	4	0	61	26	102
2017	University certificate or diploma below the bachelor's level	20	36	15	23	3	3	0	57	27	30
2017	Bachelor's degree	17	31	20	18	8	6	0	51	28	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	25	17	23	12	8	0	43	38	225
2014	Secondary or high school graduation certificate or equivalent or less	16	33	24	13	7	7	1	53	21	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	27	28	12	8	8	0	48	22	114
2014	University certificate or diploma below the bachelor's level	19	33	16	18	3	11	0	58	24	30
2014	Bachelor's degree	13	23	23	22	10	10	0	40	35	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	25	16	23	18	3	0	41	42	190
2011	Secondary or high school graduation certificate or equivalent or less	11	37	32	5	7	8	0	52	13	98
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	29	23	15	15	9	1	42	33	128
2011	University certificate or diploma below the bachelor's level	6	33	22	19	15	5	0	41	36	42
2011	Bachelor's degree	11	28	17	22	12	10	0	43	38	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	31	21	23	10	5	0	43	35	203
2008	Secondary or high school graduation certificate or equivalent or less	14	32	28	13	6	6	0	50	20	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	31	23	15	9	12	0	47	27	127
2008	University certificate or diploma below the bachelor's level	14	26	17	15	14	14	0	46	33	41
2008	Bachelor's degree	13	26	19	22	12	7	1	42	37	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	23	18	19	7	14	0	49	30	165

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	37	17	10	10	3	0	61	21	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	37	13	13	10	6	0	61	25	103
2017	University certificate or diploma below the bachelor's level	23	24	32	11	7	3	0	49	18	30
2017	Bachelor's degree	21	34	14	11	10	10	0	61	24	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	29	15	15	14	9	0	52	32	226
2014	Secondary or high school graduation certificate or equivalent or less	17	32	25	14	7	5	0	52	22	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	28	24	9	11	8	0	53	21	114
2014	University certificate or diploma below the bachelor's level	19	30	22	10	12	7	0	52	24	30
2014	Bachelor's degree	13	27	18	19	10	12	0	46	33	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	26	9	18	19	7	0	49	40	191
2011	Secondary or high school graduation certificate or equivalent or less	12	34	31	5	10	8	0	50	17	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	29	18	13	15	12	1	47	33	127
2011	University certificate or diploma below the bachelor's level	14	25	17	5	22	17	0	46	33	42
2011	Bachelor's degree	11	30	16	15	17	10	0	46	36	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	29	16	17	16	8	1	47	36	204
2008	Secondary or high school graduation certificate or equivalent or less	11	34	21	13	6	15	0	52	23	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	14	17	14	9	0	51	34	126
2008	University certificate or diploma below the bachelor's level	18	22	13	16	14	17	0	49	36	41
2008	Bachelor's degree	14	22	21	18	16	9	0	40	37	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	30	14	10	9	14	0	62	22	166

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	43	20	18	3	3	0	58	22	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	37	13	20	10	4	0	55	32	103
2017	University certificate or diploma below the bachelor's level	14	30	28	15	10	3	0	45	26	30
2017	Bachelor's degree	17	37	16	17	8	5	0	57	26	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	33	13	21	14	6	0	49	37	226
2014	Secondary or high school graduation certificate or equivalent or less	17	31	27	12	8	4	1	51	21	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	22	17	9	4	1	49	27	113
2014	University certificate or diploma below the bachelor's level	20	42	13	9	13	4	0	64	23	30
2014	Bachelor's degree	14	29	20	19	12	6	0	46	32	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	29	13	20	17	3	0	48	38	190
2011	Secondary or high school graduation certificate or equivalent or less	12	33	26	15	12	2	0	46	27	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	38	19	16	13	4	0	49	31	128
2011	University certificate or diploma below the bachelor's level	13	31	11	20	22	3	0	45	44	42
2011	Bachelor's degree	13	37	15	19	12	4	0	52	32	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	39	17	18	12	3	0	52	31	204
2008	Secondary or high school graduation certificate or equivalent or less	14	41	19	17	6	4	0	57	24	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	42	15	14	15	2	0	55	29	128
2008	University certificate or diploma below the bachelor's level	14	34	17	19	8	7	0	52	29	42
2008	Bachelor's degree	17	31	15	24	12	0	0	48	37	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	32	12	19	7	8	0	60	28	164

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	53	9	5	2	0	0	84	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	45	14	10	1	1	0	75	11	103
2017	University certificate or diploma below the bachelor's level	28	38	27	0	7	0	0	66	7	29
2017	Bachelor's degree	30	41	15	7	4	2	1	73	12	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	45	13	11	7	2	0	68	18	223
2014	Secondary or high school graduation certificate or equivalent or less	27	46	16	8	2	1	0	75	10	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	45	18	7	3	1	1	70	11	114
2014	University certificate or diploma below the bachelor's level	45	32	10	0	6	7	0	83	6	30
2014	Bachelor's degree	24	44	16	9	5	2	0	70	14	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	34	18	13	8	1	1	61	20	191
2011	Secondary or high school graduation certificate or equivalent or less	25	34	25	6	6	2	1	62	12	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	44	19	4	7	1	1	70	11	126
2011	University certificate or diploma below the bachelor's level	22	28	29	12	7	2	0	51	19	42
2011	Bachelor's degree	27	39	17	11	5	0	0	66	17	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	44	11	12	5	2	0	71	18	202

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	42	14	1	0	4	0	84	1	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	44	8	5	0	2	0	86	6	103
2017	University certificate or diploma below the bachelor's level	33	38	26	3	0	0	0	71	3	30
2017	Bachelor's degree	40	43	7	5	1	3	0	85	7	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	36	10	5	2	3	0	83	7	225
2014	Secondary or high school graduation certificate or equivalent or less	39	36	21	2	0	2	0	76	2	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	49	13	0	1	2	0	86	1	114
2014	University certificate or diploma below the bachelor's level	33	44	13	7	0	4	0	80	7	30
2014	Bachelor's degree	36	43	10	3	2	5	1	84	5	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	36	7	5	1	2	0	87	6	191
2011	Secondary or high school graduation certificate or equivalent or less	35	28	22	7	1	4	2	68	9	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	21	5	2	4	1	70	8	128
2011	University certificate or diploma below the bachelor's level	24	39	15	6	4	12	0	71	12	42
2011	Bachelor's degree	38	35	14	7	2	3	1	76	10	245
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	45	10	5	3	1	0	82	8	202

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	35	13	4	0	0	0	82	4	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	33	18	3	1	4	0	77	4	103
2017	University certificate or diploma below the bachelor's level	51	29	12	4	4	0	0	81	7	30
2017	Bachelor's degree	42	35	10	7	3	2	0	79	11	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	37	9	6	4	1	0	80	11	225
2014	Secondary or high school graduation certificate or equivalent or less	37	35	14	9	3	1	1	73	13	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	34	16	9	3	4	3	70	13	114
2014	University certificate or diploma below the bachelor's level	35	40	7	10	0	7	0	82	11	30
2014	Bachelor's degree	40	38	8	5	5	4	0	82	10	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	8	6	2	2	1	83	9	191
2011	Secondary or high school graduation certificate or equivalent or less	33	35	10	13	7	2	0	69	21	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	31	12	9	6	3	2	71	16	127
2011	University certificate or diploma below the bachelor's level	21	30	12	22	6	9	0	56	31	42
2011	Bachelor's degree	32	36	12	10	4	4	2	72	15	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	34	10	6	7	4	0	75	14	201
2008	Secondary or high school graduation certificate or equivalent or less	38	37	11	7	0	7	1	81	7	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	27	14	6	9	3	3	70	15	127
2008	University certificate or diploma below the bachelor's level	20	43	12	11	7	7	0	68	19	42
2008	Bachelor's degree	36	39	12	6	4	2	1	77	10	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	27	7	4	4	3	0	84	9	165

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	36	16	6	6	4	0	71	12	74
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	43	19	5	2	4	0	73	7	103
2017	University certificate or diploma below the bachelor's level	31	37	11	7	7	7	0	73	15	30
2017	Bachelor's degree	31	41	13	6	3	4	1	77	9	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	35	17	9	3	5	1	69	13	225
2014	Secondary or high school graduation certificate or equivalent or less	12	34	30	8	6	9	0	51	16	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	32	28	9	7	8	4	50	18	114
2014	University certificate or diploma below the bachelor's level	17	44	19	7	10	4	0	63	17	30
2014	Bachelor's degree	21	34	20	7	8	8	1	61	17	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	35	17	15	4	3	2	62	20	190
2011	Secondary or high school graduation certificate or equivalent or less	16	35	23	11	11	2	2	53	22	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	28	23	9	10	8	2	53	21	127
2011	University certificate or diploma below the bachelor's level	13	34	28	3	16	7	0	50	20	42
2011	Bachelor's degree	16	38	18	17	5	5	2	58	23	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	36	19	11	7	4	0	61	20	204

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	30	17	9	7	4	2	64	17	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	30	19	12	9	8	1	56	23	103
2017	University certificate or diploma below the bachelor's level	12	29	28	10	3	12	7	49	16	30
2017	Bachelor's degree	25	30	13	12	7	9	4	63	22	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	23	15	14	13	13	3	49	33	225
2014	Secondary or high school graduation certificate or equivalent or less	16	18	22	16	14	10	2	40	35	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	28	22	9	16	10	3	46	28	113
2014	University certificate or diploma below the bachelor's level	20	33	0	12	14	11	10	67	33	30
2014	Bachelor's degree	16	26	14	16	10	13	5	51	32	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	21	11	14	16	11	8	48	38	191
2011	Secondary or high school graduation certificate or equivalent or less	23	16	26	14	13	7	1	42	30	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	20	17	20	13	12	6	39	40	128
2011	University certificate or diploma below the bachelor's level	8	19	15	12	25	16	6	34	48	42
2011	Bachelor's degree	11	19	18	15	17	14	6	37	41	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	19	19	11	16	12	9	41	35	204

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	65	21	5	2	2	0	6	91	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	19	6	3	0	2	3	91	3	103
2017	University certificate or diploma below the bachelor's level	67	20	6	4	4	0	0	87	7	30
2017	Bachelor's degree	72	16	5	3	0	2	2	91	3	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	19	8	4	2	1	4	86	6	226
2014	Secondary or high school graduation certificate or equivalent or less	60	23	6	3	1	1	6	90	4	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	30	6	4	3	1	5	86	7	114
2014	University certificate or diploma below the bachelor's level	71	25	0	0	0	0	4	100	0	30
2014	Bachelor's degree	63	19	6	3	2	3	4	88	6	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	22	8	4	4	3	4	83	8	190

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	70	21	3	0	1	2	3	96	1	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	21	6	1	0	3	2	93	1	102
2017	University certificate or diploma below the bachelor's level	68	23	3	0	0	6	0	97	0	30
2017	Bachelor's degree	73	17	3	2	1	2	2	94	3	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	20	5	1	1	5	3	92	3	224
2014	Secondary or high school graduation certificate or equivalent or less	67	18	6	0	3	3	2	90	4	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	21	4	1	2	5	4	92	4	114
2014	University certificate or diploma below the bachelor's level	78	15	0	3	0	4	0	97	3	30
2014	Bachelor's degree	70	19	3	2	1	4	2	94	3	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	18	7	2	2	4	4	87	5	191
2011	Secondary or high school graduation certificate or equivalent or less	64	21	7	4	1	2	1	87	6	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	59	21	11	2	2	4	1	85	4	128
2011	University certificate or diploma below the bachelor's level	54	22	14	5	2	0	3	78	7	41
2011	Bachelor's degree	66	19	5	2	0	4	3	92	2	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	19	6	2	2	1	2	91	3	204
2008	Secondary or high school graduation certificate or equivalent or less	70	12	12	0	3	3	0	84	3	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	18	5	3	2	3	4	88	6	127
2008	University certificate or diploma below the bachelor's level	60	34	4	0	0	2	0	96	0	42
2008	Bachelor's degree	72	13	8	1	2	1	2	89	3	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	11	3	4	0	1	0	93	4	164

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	33	20	11	7	7	1	59	20	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	38	12	9	7	2	0	72	16	103
2017	University certificate or diploma below the bachelor's level	15	29	28	7	10	6	4	49	20	30
2017	Bachelor's degree	21	32	18	15	8	4	1	56	25	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	27	22	14	12	7	0	49	28	224
2014	Secondary or high school graduation certificate or equivalent or less	21	33	26	9	7	3	1	57	16	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	37	14	11	10	4	1	63	22	114
2014	University certificate or diploma below the bachelor's level	16	34	9	10	15	7	7	59	30	30
2014	Bachelor's degree	20	25	18	16	13	6	2	48	32	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	24	21	17	14	4	4	44	33	191
2011	Secondary or high school graduation certificate or equivalent or less	18	36	25	4	11	5	1	57	16	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	25	14	17	21	2	1	46	39	127
2011	University certificate or diploma below the bachelor's level	15	26	16	19	22	3	0	42	42	42
2011	Bachelor's degree	14	26	17	20	19	2	2	42	41	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	27	16	20	19	2	3	41	42	205
2008	Secondary or high school graduation certificate or equivalent or less	24	30	24	12	7	1	1	55	20	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	24	15	21	17	5	1	43	40	127
2008	University certificate or diploma below the bachelor's level	10	32	16	14	19	9	0	46	37	42
2008	Bachelor's degree	13	32	18	17	17	2	1	46	35	195
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	23	18	17	10	6	2	51	29	165

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	22	20	21	15	2	4	40	38	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	30	18	17	14	2	0	50	32	103
2017	University certificate or diploma below the bachelor's level	19	15	14	18	20	6	7	40	44	30
2017	Bachelor's degree	16	26	17	11	24	2	3	44	38	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	18	14	21	20	5	6	38	47	225
2014	Secondary or high school graduation certificate or equivalent or less	13	21	29	17	14	4	2	36	33	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	27	18	14	23	3	3	42	39	114
2014	University certificate or diploma below the bachelor's level	16	9	13	21	27	4	10	29	56	30
2014	Bachelor's degree	16	22	10	23	21	5	3	41	48	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	21	14	16	29	3	6	35	50	191
2011	Secondary or high school graduation certificate or equivalent or less	11	19	26	19	22	1	3	31	43	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	20	13	22	31	2	2	32	54	126
2011	University certificate or diploma below the bachelor's level	13	12	10	27	33	0	5	26	63	41
2011	Bachelor's degree	10	20	15	18	31	1	4	32	52	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	21	17	18	24	2	7	35	46	205
2008	Secondary or high school graduation certificate or equivalent or less	11	28	21	17	16	3	3	41	36	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	23	18	17	26	4	2	35	46	127
2008	University certificate or diploma below the bachelor's level	13	32	7	17	21	5	6	50	42	41
2008	Bachelor's degree	13	24	15	23	20	2	3	39	45	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	24	10	15	23	6	7	45	44	165

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	42	16	14	1	2	2	68	15	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	38	16	12	6	3	0	65	19	102
2017	University certificate or diploma below the bachelor's level	31	27	32	3	0	7	0	63	3	30
2017	Bachelor's degree	23	37	20	9	5	5	0	63	15	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	34	21	11	7	5	0	58	20	225

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	30	16	0	5	4	1	78	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	9	4	4	4	0	83	8	102
2017	University certificate or diploma below the bachelor's level	37	42	15	3	0	3	0	82	3	30
2017	Bachelor's degree	41	34	15	3	3	5	0	79	6	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	30	16	4	3	9	1	75	8	223
2014	Secondary or high school graduation certificate or equivalent or less	53	28	11	4	1	2	0	83	6	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	30	11	3	2	4	1	82	5	114
2014	University certificate or diploma below the bachelor's level	50	32	3	7	0	7	0	89	8	30
2014	Bachelor's degree	40	37	11	3	4	4	0	81	7	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	34	12	5	4	6	0	78	10	191

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	45	5	3	2	0	0	90	4	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	39	8	6	2	1	0	84	8	103
2017	University certificate or diploma below the bachelor's level	35	48	14	3	0	0	0	83	3	30
2017	Bachelor's degree	40	40	11	5	2	2	0	81	7	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	38	13	7	3	4	1	76	10	226
2014	Secondary or high school graduation certificate or equivalent or less	55	30	11	2	1	1	0	86	3	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	32	10	3	2	2	0	84	5	114
2014	University certificate or diploma below the bachelor's level	45	38	7	3	0	7	0	89	3	30
2014	Bachelor's degree	40	38	11	6	2	2	0	80	9	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	34	10	11	4	3	0	74	15	190
2011	Secondary or high school graduation certificate or equivalent or less	28	44	17	4	3	4	0	75	8	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	40	14	8	8	4	0	69	17	128
2011	University certificate or diploma below the bachelor's level	25	33	12	12	15	2	0	60	28	42
2011	Bachelor's degree	35	38	13	6	5	2	0	75	12	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	42	14	9	6	1	0	70	16	204

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	53	37	5	4	2	0	0	90	5	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	31	7	5	1	0	0	87	6	103
2017	University certificate or diploma below the bachelor's level	46	40	11	0	3	0	0	86	3	29
2017	Bachelor's degree	45	43	6	4	3	0	0	88	6	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	33	10	9	4	0	0	78	13	226
2014	Secondary or high school graduation certificate or equivalent or less	60	31	7	2	1	0	0	90	3	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	31	7	2	3	0	0	88	5	114
2014	University certificate or diploma below the bachelor's level	49	45	3	3	0	0	0	94	3	30
2014	Bachelor's degree	50	37	7	3	4	0	0	87	6	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	35	7	12	2	1	0	79	13	191
2011	Secondary or high school graduation certificate or equivalent or less	34	47	11	2	5	0	1	82	7	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	17	7	4	2	0	72	11	128
2011	University certificate or diploma below the bachelor's level	27	39	14	14	7	0	0	66	20	42
2011	Bachelor's degree	38	39	11	8	4	0	0	77	11	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	36	8	11	7	1	0	74	18	204
2008	Secondary or high school graduation certificate or equivalent or less	36	38	16	6	3	1	0	75	9	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	41	9	8	5	1	0	78	13	128
2008	University certificate or diploma below the bachelor's level	26	44	14	9	5	2	0	71	15	42
2008	Bachelor's degree	36	38	11	10	5	0	0	75	14	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	30	6	5	5	1	0	83	10	166

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	31	22	2	5	0	0	71	7	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	31	11	6	5	1	0	77	12	103
2017	University certificate or diploma below the bachelor's level	36	19	35	7	3	0	0	55	10	30
2017	Bachelor's degree	36	38	14	9	3	0	0	73	13	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	26	21	11	5	2	0	62	17	226
2014	Secondary or high school graduation certificate or equivalent or less	33	36	20	6	4	0	0	69	11	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	36	16	8	3	0	0	73	11	114
2014	University certificate or diploma below the bachelor's level	25	49	16	3	3	4	0	77	6	30
2014	Bachelor's degree	32	37	14	10	6	0	0	69	17	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	14	19	6	2	0	60	25	191
2011	Secondary or high school graduation certificate or equivalent or less	21	42	22	8	6	0	1	63	15	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	33	20	15	9	0	1	56	24	128
2011	University certificate or diploma below the bachelor's level	25	37	14	15	6	2	0	64	22	42
2011	Bachelor's degree	24	33	24	12	6	0	0	58	19	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33	19	13	6	1	0	62	19	203

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	35	14	2	5	0	0	79	7	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	32	14	2	6	1	0	77	8	103
2017	University certificate or diploma below the bachelor's level	39	31	24	3	3	0	0	70	6	30
2017	Bachelor's degree	37	41	11	9	2	0	0	78	11	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	32	14	11	7	1	0	67	18	225
2014	Secondary or high school graduation certificate or equivalent or less	32	42	15	6	4	0	0	74	11	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	39	11	8	3	0	0	77	11	114
2014	University certificate or diploma below the bachelor's level	26	58	10	3	3	0	0	84	6	30
2014	Bachelor's degree	33	37	13	12	5	0	0	69	17	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	29	15	20	5	1	0	60	25	191
2011	Secondary or high school graduation certificate or equivalent or less	25	47	19	4	5	0	0	72	9	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	39	19	12	7	1	0	62	19	128
2011	University certificate or diploma below the bachelor's level	23	41	16	12	4	2	2	67	17	42
2011	Bachelor's degree	26	36	17	14	5	0	0	62	20	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	38	14	13	7	0	0	66	20	204
2008	Secondary or high school graduation certificate or equivalent or less	35	34	18	10	3	0	0	69	13	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	41	13	10	2	3	0	75	12	128
2008	University certificate or diploma below the bachelor's level	22	41	10	14	12	2	0	64	26	42
2008	Bachelor's degree	28	39	17	10	5	0	0	68	16	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	36	6	10	6	1	0	78	16	165

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	42	11	12	4	3	0	72	16	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	25	18	8	6	2	0	67	14	103
2017	University certificate or diploma below the bachelor's level	30	27	12	19	7	6	0	61	27	30
2017	Bachelor's degree	31	34	17	6	8	4	0	68	14	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	24	21	12	5	4	2	59	19	225
2014	Secondary or high school graduation certificate or equivalent or less	24	34	25	10	5	0	1	59	16	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	21	17	13	6	5	0	62	20	114
2014	University certificate or diploma below the bachelor's level	28	29	16	9	6	7	4	65	17	30
2014	Bachelor's degree	32	20	18	13	10	7	0	56	25	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	23	18	15	9	3	1	56	25	190
2011	Secondary or high school graduation certificate or equivalent or less	29	32	19	12	4	4	0	63	17	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	23	20	9	17	4	1	53	27	125
2011	University certificate or diploma below the bachelor's level	18	28	19	12	15	7	0	51	29	42
2011	Bachelor's degree	24	28	20	14	11	2	0	54	26	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	28	13	10	11	7	3	62	24	204
2008	Secondary or high school graduation certificate or equivalent or less	35	27	15	12	8	4	0	64	20	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	28	17	12	10	3	4	58	23	128
2008	University certificate or diploma below the bachelor's level	24	21	20	12	15	7	0	48	30	42
2008	Bachelor's degree	28	26	15	15	9	6	2	58	26	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	26	13	7	7	7	8	68	17	164

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	40	39	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	45	38	103
2017	University certificate or diploma below the bachelor's level	38	32	29	30
2017	Bachelor's degree	26	38	35	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	41	38	226
2014	Secondary or high school graduation certificate or equivalent or less	17	40	43	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	45	33	114
2014	University certificate or diploma below the bachelor's level	45	33	22	30
2014	Bachelor's degree	30	35	35	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	41	37	191
2011	Secondary or high school graduation certificate or equivalent or less	30	38	32	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	33	38	128
2011	University certificate or diploma below the bachelor's level	42	21	38	42
2011	Bachelor's degree	34	33	33	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	36	34	204

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	12	15	18	10	5	17
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	16	49	0	12	10	18
2017	University certificate or diploma below the bachelor's level	17	8	60	0	8	8	12
2017	Bachelor's degree	16	18	44	7	9	7	65
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	13	50	2	16	7	50
2014	Secondary or high school graduation certificate or equivalent or less	37	17	22	0	9999	24	17
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	33	23	4	9999	17	26
2014	University certificate or diploma below the bachelor's level	14	14	41	0	9999	32	14
2014	Bachelor's degree	11	14	50	9	9999	16	79
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	9	40	13	9999	17	44
2011	Secondary or high school graduation certificate or equivalent or less	42	12	39	0	9999	7	31
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	8	57	0	9999	12	40
2011	University certificate or diploma below the bachelor's level	28	12	44	10	9999	7	18
2011	Bachelor's degree	11	18	57	9	9999	5	83
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	18	38	16	9999	18	60

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	87	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	82	103
2017	University certificate or diploma below the bachelor's level	36	64	29
2017	Bachelor's degree	11	89	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	86	226
2014	Secondary or high school graduation certificate or equivalent or less	22	78	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	113
2014	University certificate or diploma below the bachelor's level	27	73	30
2014	Bachelor's degree	13	87	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	191

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	17
2017	University certificate or diploma below the bachelor's level	62	11
2017	Bachelor's degree	39	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30
2014	Secondary or high school graduation certificate or equivalent or less	55	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	74	26
2014	Bachelor's degree	42	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	33

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	17
2017	University certificate or diploma below the bachelor's level	54	11
2017	Bachelor's degree	60	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	30
2014	Secondary or high school graduation certificate or equivalent or less	37	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	26
2014	Bachelor's degree	62	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	33

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17
2017	University certificate or diploma below the bachelor's level	11
2017	Bachelor's degree	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30
2014	Secondary or high school graduation certificate or equivalent or less	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17
2017	Bachelor's degree	27
2014	Secondary or high school graduation certificate or equivalent or less	21

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	30
2014	Secondary or high school graduation certificate or equivalent or less	0	21
2014	Bachelor's degree	13	36

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17
2017	University certificate or diploma below the bachelor's level	11
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	17
2017	Bachelor's degree	43	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	30
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	26
2014	Bachelor's degree	42	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	17
2017	University certificate or diploma below the bachelor's level	54	11
2017	Bachelor's degree	35	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	30
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	26
2014	Bachelor's degree	35	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	33

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	17
2017	Bachelor's degree	42	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	30
2014	Secondary or high school graduation certificate or equivalent or less	33	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26
2014	Bachelor's degree	27	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	33

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	17
2017	Bachelor's degree	49	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	30
2014	Secondary or high school graduation certificate or equivalent or less	41	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	26
2014	Bachelor's degree	29	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	33

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	17
2017	Bachelor's degree	26	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30
2014	Bachelor's degree	27	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	17
2017	University certificate or diploma below the bachelor's level	48	11
2017	Bachelor's degree	67	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	30
2014	Secondary or high school graduation certificate or equivalent or less	60	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	26
2014	Bachelor's degree	51	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	33

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	17
2017	Bachelor's degree	34	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	30
2014	Secondary or high school graduation certificate or equivalent or less	41	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	26
2014	Bachelor's degree	38	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	University certificate or diploma below the bachelor's level	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30
2014	Secondary or high school graduation certificate or equivalent or less	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	30

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	17
2017	Bachelor's degree	46	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	30
2014	Secondary or high school graduation certificate or equivalent or less	34	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	26
2014	Bachelor's degree	35	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	33

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	24	27
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	26
2014	Bachelor's degree	36	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	33

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	17
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	30
2014	Secondary or high school graduation certificate or equivalent or less	24	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	16
2017	University certificate or diploma below the bachelor's level	83	11
2017	Bachelor's degree	44	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	30
2014	Secondary or high school graduation certificate or equivalent or less	57	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	26
2014	Bachelor's degree	67	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	33

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	33	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	30
2014	Secondary or high school graduation certificate or equivalent or less	28	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	26
2014	Bachelor's degree	33	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	33

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30
2014	Bachelor's degree	18	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	33

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	11

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	16
2017	University certificate or diploma below the bachelor's level	0	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30
2014	Secondary or high school graduation certificate or equivalent or less	29	21
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	26
2014	Bachelor's degree	18	36

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	16
2017	Bachelor's degree	20	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	30
2014	Bachelor's degree	18	36
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	33

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	22	25
2014	Bachelor's degree	14	35

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28
2014	Secondary or high school graduation certificate or equivalent or less	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	24
2014	Bachelor's degree	20	35

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	15
2017	University certificate or diploma below the bachelor's level	0	11
2017	Bachelor's degree	22	25

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	28
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	31

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	25
2014	Secondary or high school graduation certificate or equivalent or less	0	20

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	15
2017	Bachelor's degree	20	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	28
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	31

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	15
2014	Secondary or high school graduation certificate or equivalent or less	0	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	24
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	31

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	15
2017	Bachelor's degree	36	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	28
2014	Secondary or high school graduation certificate or equivalent or less	25	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	24
2014	Bachelor's degree	42	35
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	31

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15
2017	University certificate or diploma below the bachelor's level	11
2017	Bachelor's degree	25
2014	Secondary or high school graduation certificate or equivalent or less	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24
2014	Bachelor's degree	35
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	15
2017	University certificate or diploma below the bachelor's level	44	11
2017	Bachelor's degree	41	25
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	28
2014	Secondary or high school graduation certificate or equivalent or less	57	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	24
2014	Bachelor's degree	53	35
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	31

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma below the bachelor's level	0	11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	28
2014	Bachelor's degree	19	35

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	20	17
2017	University certificate or diploma below the bachelor's level	92	8	11
2017	Bachelor's degree	74	26	27
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	97	3	30

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	20	22	3	2	24	8	61	7	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	17	20	4	8	17	9	57	16	103
2017	University certificate or diploma below the bachelor's level	21	29	15	10	7	13	6	62	20	30
2017	Bachelor's degree	19	23	15	4	3	29	6	65	12	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	12	17	7	8	32	9	45	26	226
2014	Secondary or high school graduation certificate or equivalent or less	13	22	22	3	3	28	7	55	10	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	19	18	5	7	28	6	56	18	114
2014	University certificate or diploma below the bachelor's level	20	24	6	11	6	20	13	66	25	30
2014	Bachelor's degree	14	19	17	5	4	34	7	56	15	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	11	19	10	5	34	7	43	25	191

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	36	18	1	2	9	1	77	3	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	30	15	9	2	5	2	71	12	103
2017	University certificate or diploma below the bachelor's level	31	41	20	3	3	0	3	74	6	30
2017	Bachelor's degree	31	37	14	2	3	12	1	78	5	239
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	30	17	8	7	12	1	64	17	225
2014	Secondary or high school graduation certificate or equivalent or less	28	30	25	3	1	11	2	67	5	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	32	18	2	8	11	1	68	12	114
2014	University certificate or diploma below the bachelor's level	27	35	9	9	4	10	7	74	15	30
2014	Bachelor's degree	22	30	18	7	2	20	1	65	12	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	24	20	9	4	19	1	59	16	191
2011	Secondary or high school graduation certificate or equivalent or less	32	30	25	4	5	4	1	65	9	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	35	18	8	4	4	0	68	13	127
2011	University certificate or diploma below the bachelor's level	28	44	17	2	4	5	0	75	6	41
2011	Bachelor's degree	28	40	17	6	3	7	0	73	9	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	33	18	10	4	9	1	66	15	202

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	46	9	4	1	5	6	84	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	51	9	4	4	0	5	83	8	103
2017	University certificate or diploma below the bachelor's level	19	53	18	4	0	0	6	77	5	30
2017	Bachelor's degree	23	45	11	8	2	2	9	76	12	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	41	10	10	7	1	17	68	21	226
2014	Secondary or high school graduation certificate or equivalent or less	29	41	16	7	1	1	5	74	9	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	48	13	6	4	2	4	76	10	114
2014	University certificate or diploma below the bachelor's level	28	38	10	7	0	4	13	80	8	30
2014	Bachelor's degree	24	43	10	5	4	3	12	78	10	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38	10	7	2	2	22	75	11	191
2011	Secondary or high school graduation certificate or equivalent or less	26	55	14	4	1	0	1	81	4	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	49	11	5	1	2	4	82	5	128
2011	University certificate or diploma below the bachelor's level	21	55	14	6	0	2	2	79	6	41
2011	Bachelor's degree	21	45	10	10	2	1	12	76	13	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	33	10	3	1	1	40	76	7	204
2008	Secondary or high school graduation certificate or equivalent or less	28	50	12	6	2	1	1	80	8	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	57	7	5	3	1	4	85	8	128
2008	University certificate or diploma below the bachelor's level	26	47	5	7	3	2	10	83	11	41
2008	Bachelor's degree	21	41	13	6	4	1	14	73	12	196
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	30	10	3	0	2	39	76	6	166

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	13	22	26	7	2	23	7	50	13	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	36	20	6	2	15	9	62	12	103
2017	University certificate or diploma below the bachelor's level	3	32	16	15	4	15	15	50	27	30
2017	Bachelor's degree	11	27	20	8	3	21	10	55	17	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	14	20	12	9	24	16	31	36	226
2014	Secondary or high school graduation certificate or equivalent or less	7	24	24	10	4	19	12	45	21	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	25	25	6	8	16	9	49	18	114
2014	University certificate or diploma below the bachelor's level	13	25	9	23	0	16	14	55	32	30
2014	Bachelor's degree	10	21	17	9	8	22	14	48	26	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	16	19	13	9	13	21	38	34	191
2011	Secondary or high school graduation certificate or equivalent or less	14	28	30	6	6	12	5	50	15	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	27	26	7	3	18	7	52	13	128
2011	University certificate or diploma below the bachelor's level	5	27	27	7	4	15	15	45	16	42
2011	Bachelor's degree	6	21	21	11	8	18	14	41	28	246
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	14	19	8	5	15	35	36	26	204

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	48	35	2	0	0	8	7	97	0	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	31	5	0	1	11	5	92	1	103
2017	University certificate or diploma below the bachelor's level	55	35	7	0	0	0	3	93	0	30
2017	Bachelor's degree	39	35	8	1	1	6	10	88	2	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	23	9	5	2	14	17	77	9	226
2014	Secondary or high school graduation certificate or equivalent or less	49	21	12	2	0	8	8	84	2	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	30	9	2	2	9	4	85	5	114
2014	University certificate or diploma below the bachelor's level	35	35	6	0	0	13	11	92	0	30
2014	Bachelor's degree	35	29	8	4	2	8	14	82	7	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	24	10	5	3	7	24	74	12	189
2011	Secondary or high school graduation certificate or equivalent or less	43	36	13	0	2	6	1	84	2	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	32	12	2	1	7	4	84	3	128
2011	University certificate or diploma below the bachelor's level	30	37	14	6	4	7	2	74	11	42
2011	Bachelor's degree	37	29	12	2	2	7	11	81	5	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	19	9	2	2	5	41	77	6	204
2008	Secondary or high school graduation certificate or equivalent or less	45	40	6	2	2	5	0	90	4	112
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	41	10	1	2	9	3	86	3	128
2008	University certificate or diploma below the bachelor's level	30	39	5	4	3	7	12	85	8	42
2008	Bachelor's degree	29	36	8	2	1	11	14	86	3	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	20	7	2	2	9	39	79	8	166

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	28	7	3	2	20	6	85	6	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35	6	2	2	12	5	88	5	102
2017	University certificate or diploma below the bachelor's level	42	31	15	6	0	0	6	78	6	30
2017	Bachelor's degree	32	33	9	4	2	11	9	82	7	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	20	11	7	5	16	17	65	18	225
2014	Secondary or high school graduation certificate or equivalent or less	33	27	18	3	1	11	7	73	5	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	30	16	2	2	13	4	77	4	114
2014	University certificate or diploma below the bachelor's level	29	37	0	7	3	13	11	87	13	30
2014	Bachelor's degree	24	31	11	6	2	12	14	74	11	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	20	11	6	9	10	21	61	22	190
2011	Secondary or high school graduation certificate or equivalent or less	31	26	23	2	5	11	1	66	8	99
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	29	14	5	2	12	4	76	8	128
2011	University certificate or diploma below the bachelor's level	12	44	8	13	6	13	5	68	23	42
2011	Bachelor's degree	24	33	12	4	5	11	11	74	11	247
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	21	12	2	3	6	39	69	9	203
2008	Secondary or high school graduation certificate or equivalent or less	40	31	14	2	2	10	1	80	4	113
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	37	14	5	2	9	4	75	9	127
2008	University certificate or diploma below the bachelor's level	27	32	8	4	7	12	10	75	15	42
2008	Bachelor's degree	30	31	11	4	4	7	13	76	10	197
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	18	7	2	3	7	40	77	10	165

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	94	102
2017	University certificate or diploma below the bachelor's level	18	82	30
2017	Bachelor's degree	8	92	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	225
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	95	114
2014	Bachelor's degree	5	95	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	92	191

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	18
2014	Bachelor's degree	42	12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	78	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	88	18
2014	Bachelor's degree	80	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	94	16

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	16

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Bachelor's degree	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Bachelor's degree	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	37	18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	16

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	18
2014	Bachelor's degree	0	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	16

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	16

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	18
2014	Bachelor's degree	0	12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Bachelor's degree	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	18
2014	Bachelor's degree	48	12

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	41	18
2014	Bachelor's degree	44	12

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	18

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	18

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Bachelor's degree	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	12

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	36	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	Bachelor's degree	0	12

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	14

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	38	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	18
2014	Bachelor's degree	51	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	14

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Bachelor's degree	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	12
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	48	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	18
2014	Bachelor's degree	72	12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	89	11	18
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	0	18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	23	16	24	2	2	30	4	60	5	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	28	17	2	0	21	6	74	3	103
2017	University certificate or diploma below the bachelor's level	16	27	25	0	3	20	9	61	4	30
2017	Bachelor's degree	22	16	18	2	2	32	8	64	7	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	11	16	7	4	41	7	48	21	225
2014	Secondary or high school graduation certificate or equivalent or less	25	16	20	0	2	26	11	64	4	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	14	20	5	2	30	7	57	11	114
2014	University certificate or diploma below the bachelor's level	17	31	9	4	3	33	3	75	11	30
2014	Bachelor's degree	17	15	17	2	2	40	8	61	7	267
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	12	19	6	1	40	6	51	14	191

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	33	13	2	2	9	0	82	4	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	35	13	2	1	10	2	82	3	103
2017	University certificate or diploma below the bachelor's level	28	34	21	0	3	11	3	72	3	30
2017	Bachelor's degree	34	34	11	3	2	15	2	81	6	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	30	15	6	4	15	2	70	12	225
2014	Secondary or high school graduation certificate or equivalent or less	41	24	16	0	2	16	1	78	3	93
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	24	22	3	2	17	1	68	6	114
2014	University certificate or diploma below the bachelor's level	33	31	9	0	7	20	0	80	8	30
2014	Bachelor's degree	30	26	20	2	2	20	1	70	4	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	28	15	7	2	20	1	69	12	191
2011	Secondary or high school graduation certificate or equivalent or less	33	30	26	2	2	6	1	67	4	100
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	28	17	3	3	10	1	74	7	127
2011	University certificate or diploma below the bachelor's level	27	42	14	5	4	7	0	75	10	41
2011	Bachelor's degree	34	36	15	5	2	9	0	76	7	248
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	17	4	3	9	0	74	8	204

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	28	25	9	19	0	2	46	29	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	20	20	17	18	0	1	45	35	102
2017	University certificate or diploma below the bachelor's level	7	15	30	7	38	0	3	23	46	30
2017	Bachelor's degree	10	25	21	14	28	1	2	36	43	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	24	19	16	19	0	2	45	36	226

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	25	32	11	7	0	4	48	19	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	26	32	10	10	1	1	47	20	103
2017	University certificate or diploma below the bachelor's level	4	24	21	24	25	0	3	28	51	30
2017	Bachelor's degree	12	24	26	20	16	1	1	37	36	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	21	24	17	22	1	1	35	40	225

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	35	21	14	4	0	6	59	19	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	40	16	7	7	1	1	69	15	103
2017	University certificate or diploma below the bachelor's level	11	32	17	11	19	0	10	48	33	30
2017	Bachelor's degree	22	30	23	10	11	1	2	54	22	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	27	20	13	17	0	2	48	31	225

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	20	26	17	17	0	2	38	35	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	19	32	17	13	1	1	36	31	103
2017	University certificate or diploma below the bachelor's level	11	13	25	17	28	3	3	26	48	30
2017	Bachelor's degree	12	21	28	20	18	1	0	34	38	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	21	20	16	26	2	1	37	43	224

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	26	11	2	0	0	17	84	2	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	19	7	5	3	1	15	82	9	103
2017	University certificate or diploma below the bachelor's level	36	21	19	6	4	0	15	66	12	29
2017	Bachelor's degree	46	20	11	6	5	1	10	74	13	241
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	24	22	9	14	0	6	53	24	226

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	26	16	15	1	0	4	67	17	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	30	24	6	6	1	1	64	12	100
2017	University certificate or diploma below the bachelor's level	28	29	17	16	7	0	3	58	24	30
2017	Bachelor's degree	28	24	23	13	8	1	3	55	22	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	26	24	15	9	0	2	50	25	225

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	31	18	8	2	0	5	70	11	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	35	23	9	4	1	2	64	13	100
2017	University certificate or diploma below the bachelor's level	34	23	21	18	0	0	4	59	19	30
2017	Bachelor's degree	27	30	21	11	7	1	2	60	19	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	31	21	13	8	1	2	56	22	225

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	33	21	14	4	0	2	61	18	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	33	21	12	7	1	2	58	20	99
2017	University certificate or diploma below the bachelor's level	17	29	21	14	15	0	4	48	31	30
2017	Bachelor's degree	21	30	25	15	8	0	1	52	23	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	31	19	16	7	1	3	55	25	226

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	28	28	3	3	0	3	65	6	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	25	26	7	5	1	1	61	12	100
2017	University certificate or diploma below the bachelor's level	35	20	24	6	6	4	4	60	13	30
2017	Bachelor's degree	32	30	19	11	5	1	2	64	17	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	36	18	9	6	2	2	66	16	226

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	26	22	11	4	0	3	62	16	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	31	21	8	1	1	2	68	10	100
2017	University certificate or diploma below the bachelor's level	29	34	16	7	13	0	0	63	21	30
2017	Bachelor's degree	30	31	19	12	5	1	2	63	17	240
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	32	21	9	4	1	2	65	13	222

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	24	13	3	3	1	81	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	25	12	3	0	3	84	3	103
2017	University certificate or diploma below the bachelor's level	65	17	7	7	0	3	85	8	30
2017	Bachelor's degree	51	26	12	5	4	2	79	9	240
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	26	13	5	2	2	80	7	226

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	76	11	11	0	0	0	3	89	0	74
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	14	6	4	2	1	2	88	6	103
2017	University certificate or diploma below the bachelor's level	71	9	0	12	0	4	3	87	13	30
2017	Bachelor's degree	73	11	4	2	4	0	5	89	6	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	73	12	5	2	3	0	3	89	6	225

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	26	11	4	0	0	2	84	4	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	24	13	2	2	0	2	82	4	103
2017	University certificate or diploma below the bachelor's level	48	29	14	7	0	0	3	79	7	30
2017	Bachelor's degree	53	30	7	3	4	1	2	85	8	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	23	9	3	3	0	3	85	6	226

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	21	7	2	1	1	2	90	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	24	7	3	2	1	2	88	5	102
2017	University certificate or diploma below the bachelor's level	62	22	7	3	4	0	3	86	7	30
2017	Bachelor's degree	58	25	8	2	4	1	3	85	7	240
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	21	9	5	6	0	3	80	11	226

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	13	3	1	1	27	93	3	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	11	5	1	0	22	92	1	103
2017	University certificate or diploma below the bachelor's level	51	13	6	0	0	30	92	0	30
2017	Bachelor's degree	55	12	4	1	3	25	89	5	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	14	9	2	2	22	83	5	225

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	14	8	3	0	11	87	3	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	18	6	1	2	6	91	4	100
2017	University certificate or diploma below the bachelor's level	70	12	4	0	4	11	92	4	30
2017	Bachelor's degree	57	20	10	3	2	7	83	6	239
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	61	19	10	3	1	6	85	4	225

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	31	8	4	2	0	7	85	6	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	15	10	3	4	2	3	82	7	103
2017	University certificate or diploma below the bachelor's level	67	18	6	3	3	0	3	88	6	30
2017	Bachelor's degree	51	19	10	7	7	1	4	74	15	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	17	11	5	17	0	4	66	23	226

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	37	13	8	1	0	5	77	9	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	28	14	3	0	0	2	83	3	103
2017	University certificate or diploma below the bachelor's level	57	25	11	4	0	0	3	85	4	30
2017	Bachelor's degree	47	27	11	5	5	0	5	78	10	240
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	25	11	1	2	1	6	84	4	225

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	17	35	38	8	2	2	52	10	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	39	31	15	4	1	50	19	102
2017	University certificate or diploma below the bachelor's level	10	31	29	22	9	0	41	30	30
2017	Bachelor's degree	13	24	43	16	4	1	37	20	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	23	44	14	10	0	32	24	225

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	20	34	27	11	0	4	40	24	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	14	41	25	12	0	1	37	22	102
2017	University certificate or diploma below the bachelor's level	10	23	33	35	0	0	0	35	33	30
2017	Bachelor's degree	7	22	39	22	7	1	2	30	30	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	23	43	17	8	0	0	25	31	226

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	37	16	14	9	4	59	24	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	39	17	13	4	6	64	18	103
2017	University certificate or diploma below the bachelor's level	13	46	23	11	3	4	62	14	29
2017	Bachelor's degree	16	41	18	7	7	10	64	15	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	33	17	16	10	7	53	29	225

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	36	21	14	6	2	57	21	75
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	42	21	10	4	3	63	15	102
2017	University certificate or diploma below the bachelor's level	16	34	22	25	3	0	51	28	30
2017	Bachelor's degree	17	40	19	15	6	4	59	22	243
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	36	14	19	12	3	53	32	225

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	78	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	86	103
2017	University certificate or diploma below the bachelor's level	39	61	30
2017	Bachelor's degree	20	80	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	85	225
2014	Secondary or high school graduation certificate or equivalent or less	12	88	92
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	88	113
2014	University certificate or diploma below the bachelor's level	26	74	30
2014	Bachelor's degree	15	85	268
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	87	191

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	93	7	16
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	27	15
2017	University certificate or diploma below the bachelor's level	93	7	11
2017	Bachelor's degree	76	24	48
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	18	34
2014	Secondary or high school graduation certificate or equivalent or less	76	24	12
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	86	14	14
2014	Bachelor's degree	79	21	41
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	24	23

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	66	29	0	5	0	0	95	5	15
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	35	16	12	10	0	63	22	11
2017	University certificate or diploma below the bachelor's level	67	21	12	0	0	0	88	0	10
2017	Bachelor's degree	67	29	2	0	0	3	98	0	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	38	4	4	0	0	92	4	28
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	40	0	9	0	0	91	9	12
2014	Bachelor's degree	69	18	3	6	4	0	87	10	33
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	52	7	5	10	0	78	16	18

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	36	17	10	11	2	0	26	74	76
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	19	20	12	17	4	1	28	72	103
2017	University certificate or diploma below the bachelor's level	12	17	33	20	17	0	0	12	88	30
2017	Bachelor's degree	19	21	21	13	20	4	2	20	80	242
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	22	19	12	16	9	0	25	75	226

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	70
2017	University certificate or diploma below the bachelor's level	13	26
2017	Bachelor's degree	28	178
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	153

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	70
2017	University certificate or diploma below the bachelor's level	45	26
2017	Bachelor's degree	34	178
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	153

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	27	70
2017	University certificate or diploma below the bachelor's level	14	26
2017	Bachelor's degree	22	178
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	153

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	70
2017	University certificate or diploma below the bachelor's level	44	26
2017	Bachelor's degree	42	178
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	153

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	70
2017	University certificate or diploma below the bachelor's level	0	26
2017	Bachelor's degree	11	178
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	153

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	70
2017	University certificate or diploma below the bachelor's level	51	26
2017	Bachelor's degree	44	178
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	153

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	54	15	7	3	9	55
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	40	19	14	3	14	66
2017	University certificate or diploma below the bachelor's level	5	56	19	0	3	16	26
2017	Bachelor's degree	4	49	19	8	6	14	172
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	55	18	10	3	10	147

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	12	40	7	12	17	6	6	59	33	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	5	27	20	12	21	6	9	38	39	71
2017	University certificate or diploma below the bachelor's level	15	10	23	13	27	3	9	29	45	26
2017	Bachelor's degree	11	20	14	20	25	1	10	34	50	180
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	23	12	21	23	1	8	38	49	154

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	1	16	13	8	47	12	2	21	64	56
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	10	13	17	50	3	5	13	73	71
2017	University certificate or diploma below the bachelor's level	0	0	11	13	68	0	8	0	88	26
2017	Bachelor's degree	2	8	10	18	54	1	7	11	78	181
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	6	13	11	57	3	6	11	75	153

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)