2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 111. In which province or territory do you work?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 44 4 6 2 0 0 88 8 245
2017 Ontario (excluding National Capital Region) 31 48 5 10 6 0 0 79 16 227
2017 Quebec (excluding National Capital Region) 21 60 7 12 2 0 0 80 13 128
2017 British Columbia 20 64 4 12 0 0 0 84 12 70
2017 Alberta 46 45 0 9 0 0 0 91 9 11
2014 National Capital Region 47 41 5 6 2 0 0 87 8 193
2014 Ontario (excluding National Capital Region) 39 43 6 10 3 0 0 82 13 242
2014 Quebec (excluding National Capital Region) 34 52 4 6 4 0 0 86 10 144
2014 British Columbia 30 53 4 9 4 0 0 84 12 81
2014 Alberta 0 62 0 32 6 0 0 62 38 13
2014 Outside of Canada 61 33 0 0 6 0 0 94 6 28

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 69 26 1 3 0 0 0 96 3 245
2017 Ontario (excluding National Capital Region) 77 17 2 1 1 0 2 96 2 226
2017 Quebec (excluding National Capital Region) 52 40 4 4 1 0 0 92 4 128
2017 British Columbia 77 22 1 0 0 0 0 99 0 69
2017 Alberta 69 31 0 0 0 0 0 100 0 10
2014 National Capital Region 71 20 4 3 1 1 1 92 4 193
2014 Ontario (excluding National Capital Region) 78 13 4 2 1 1 0 93 3 242
2014 Quebec (excluding National Capital Region) 63 26 3 8 1 0 0 89 9 144
2014 British Columbia 80 10 2 4 4 0 0 90 8 81
2014 Alberta 69 31 0 0 0 0 0 100 0 13
2014 Outside of Canada 86 14 0 0 0 0 0 100 0 28

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 63 23 5 8 0 0 1 86 8 245
2017 Ontario (excluding National Capital Region) 84 12 0 0 1 0 1 98 2 225
2017 Quebec (excluding National Capital Region) 45 38 8 8 2 0 0 82 10 128
2017 British Columbia 82 12 2 3 1 0 0 94 4 70
2017 Alberta 90 10 0 0 0 0 0 100 0 11
2014 National Capital Region 55 29 6 9 1 0 1 84 10 193
2014 Ontario (excluding National Capital Region) 83 11 1 0 3 0 1 96 3 241
2014 Quebec (excluding National Capital Region) 42 39 4 12 3 0 0 81 15 143
2014 British Columbia 84 8 1 7 0 0 0 92 7 81
2014 Alberta 85 15 0 0 0 0 0 100 0 13
2014 Outside of Canada 80 11 3 0 6 0 0 91 6 28

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 28 5 10 3 0 0 81 14 245
2017 Ontario (excluding National Capital Region) 42 38 2 11 6 0 0 81 17 227
2017 Quebec (excluding National Capital Region) 30 47 7 12 4 0 0 77 16 128
2017 British Columbia 40 43 4 8 4 0 0 83 12 70
2017 Alberta 64 19 0 0 17 0 0 83 17 11
2014 National Capital Region 38 31 7 14 10 0 0 69 24 193
2014 Ontario (excluding National Capital Region) 50 29 8 8 4 1 0 80 12 240
2014 Quebec (excluding National Capital Region) 40 41 6 10 3 0 0 81 13 144
2014 British Columbia 45 29 7 14 6 0 0 74 19 81
2014 Alberta 33 37 0 13 16 0 0 70 30 13
2014 Outside of Canada 58 23 11 5 3 0 0 81 8 28

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 40 8 9 4 0 1 78 13 245
2017 Ontario (excluding National Capital Region) 33 45 8 9 4 0 0 79 14 226
2017 Quebec (excluding National Capital Region) 27 39 16 13 4 1 1 67 18 128
2017 British Columbia 30 45 16 7 1 0 0 75 8 70
2017 Alberta 46 46 0 9 0 0 0 91 9 11
2014 National Capital Region 36 42 13 7 1 0 1 79 8 193
2014 Ontario (excluding National Capital Region) 31 37 15 13 5 0 0 67 18 241
2014 Quebec (excluding National Capital Region) 28 40 15 12 6 0 0 67 18 144
2014 British Columbia 28 47 6 13 5 0 0 75 18 81
2014 Alberta 31 32 21 6 9 0 0 63 15 13
2014 Outside of Canada 43 33 10 5 9 0 0 76 14 28

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 49 33 9 8 1 0 0 82 10 243
2017 Ontario (excluding National Capital Region) 51 34 5 8 2 0 1 86 9 225
2017 Quebec (excluding National Capital Region) 41 43 8 7 2 0 0 84 8 128
2017 British Columbia 50 29 9 6 6 0 0 79 12 70
2017 Alberta 53 38 0 0 9 0 0 91 9 11
2014 National Capital Region 39 41 11 5 2 0 1 81 8 193
2014 Ontario (excluding National Capital Region) 44 30 12 9 5 0 0 74 14 242
2014 Quebec (excluding National Capital Region) 42 40 12 4 1 0 1 82 6 144
2014 British Columbia 42 36 9 8 6 0 0 78 13 81
2014 Alberta 68 16 9 7 0 0 0 84 7 13
2014 Outside of Canada 57 29 8 6 0 0 0 86 6 28

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 29 7 6 4 0 0 83 10 243
2017 Ontario (excluding National Capital Region) 57 31 3 5 4 1 0 88 8 226
2017 Quebec (excluding National Capital Region) 49 32 9 7 4 0 0 80 11 128
2017 British Columbia 53 31 6 5 5 0 0 84 9 69
2017 Alberta 62 30 0 9 0 0 0 91 9 11
2014 National Capital Region 49 37 6 5 3 0 0 86 8 193
2014 Ontario (excluding National Capital Region) 49 30 9 7 6 0 0 79 13 242
2014 Quebec (excluding National Capital Region) 47 40 5 7 2 0 0 86 9 144
2014 British Columbia 47 34 7 4 7 0 0 81 11 80
2014 Alberta 70 13 9 7 0 0 0 84 7 13
2014 Outside of Canada 57 32 5 6 0 0 0 89 6 28

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 30 5 5 0 0 0 90 5 242
2017 Ontario (excluding National Capital Region) 43 34 11 8 3 0 0 78 11 226
2017 Quebec (excluding National Capital Region) 25 56 11 6 1 1 0 81 7 128
2017 British Columbia 29 50 10 9 2 0 0 79 11 69
2017 Alberta 55 36 9 0 0 0 0 91 0 11
2014 National Capital Region 49 36 7 7 0 1 0 85 8 193
2014 Ontario (excluding National Capital Region) 43 34 11 9 3 0 0 77 12 242
2014 Quebec (excluding National Capital Region) 38 41 12 7 1 0 0 79 8 143
2014 British Columbia 34 50 9 6 1 0 0 83 8 81
2014 Alberta 33 54 6 7 0 0 0 87 7 13
2014 Outside of Canada 61 20 17 0 3 0 0 81 3 28

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 54 31 6 5 2 0 2 87 7 243
2017 Ontario (excluding National Capital Region) 36 35 8 13 7 1 0 72 20 225
2017 Quebec (excluding National Capital Region) 27 38 15 11 7 1 2 67 18 128
2017 British Columbia 36 41 13 7 4 0 0 77 10 70
2017 Alberta 39 39 11 11 0 0 0 78 11 10
2014 National Capital Region 54 29 7 6 3 0 1 84 9 193
2014 Ontario (excluding National Capital Region) 33 32 14 13 7 0 1 66 20 242
2014 Quebec (excluding National Capital Region) 30 31 14 10 10 1 5 64 20 143
2014 British Columbia 47 31 11 5 7 0 0 78 11 81
2014 Alberta 33 25 6 30 6 0 0 58 36 13
2014 Outside of Canada 50 25 8 17 0 0 0 76 17 28

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 23 10 7 5 4 15 73 14 243
2017 Ontario (excluding National Capital Region) 14 14 11 13 29 4 15 34 52 224
2017 Quebec (excluding National Capital Region) 14 20 13 12 21 1 19 43 41 128
2017 British Columbia 20 25 10 10 16 6 14 55 32 70
2017 Alberta 17 20 19 0 17 0 28 51 23 11
2014 National Capital Region 36 21 8 7 8 3 16 71 18 193
2014 Ontario (excluding National Capital Region) 15 15 13 14 24 3 17 38 47 242
2014 Quebec (excluding National Capital Region) 23 18 9 11 18 4 17 52 36 143
2014 British Columbia 24 13 11 14 15 1 21 48 38 81
2014 Alberta 9 39 23 16 13 0 0 48 29 13
2014 Outside of Canada 64 8 25 0 0 0 3 75 0 27

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 42 8 6 3 0 0 83 9 245
2017 Ontario (excluding National Capital Region) 45 40 7 4 3 1 0 86 7 224
2017 Quebec (excluding National Capital Region) 32 54 7 6 1 0 0 85 7 128
2017 British Columbia 40 39 8 9 5 0 0 79 13 69
2017 Alberta 35 26 30 0 9 0 0 62 9 11
2014 National Capital Region 30 49 12 7 2 0 0 79 9 193
2014 Ontario (excluding National Capital Region) 38 40 13 6 3 0 0 78 9 242
2014 Quebec (excluding National Capital Region) 38 44 9 6 2 1 1 82 8 144
2014 British Columbia 36 42 8 5 9 0 0 78 14 81
2014 Alberta 46 40 0 13 0 0 0 87 13 13
2014 Outside of Canada 63 14 12 9 3 0 0 76 11 28

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 38 8 11 5 1 0 75 16 245
2017 Ontario (excluding National Capital Region) 28 35 9 12 16 0 0 63 28 224
2017 Quebec (excluding National Capital Region) 16 36 18 20 9 1 0 52 30 128
2017 British Columbia 27 28 10 20 15 0 0 55 35 70
2017 Alberta 18 26 0 37 19 0 0 44 56 11
2014 National Capital Region 31 41 14 12 3 0 0 71 15 193
2014 Ontario (excluding National Capital Region) 20 31 21 13 14 0 0 51 27 242
2014 Quebec (excluding National Capital Region) 23 39 15 12 11 1 0 62 23 144
2014 British Columbia 22 36 11 21 9 0 0 59 30 81
2014 Alberta 33 25 6 21 15 0 0 58 36 13
2014 Outside of Canada 29 49 11 3 9 0 0 78 11 28

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 42 12 7 5 0 0 76 12 245
2017 Ontario (excluding National Capital Region) 40 42 9 5 4 0 0 81 9 224
2017 Quebec (excluding National Capital Region) 21 57 11 5 5 1 0 79 9 128
2017 British Columbia 31 42 15 8 4 0 0 72 13 69
2017 Alberta 17 75 0 9 0 0 0 91 9 11

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 37 6 5 2 1 0 87 7 244
2017 Ontario (excluding National Capital Region) 52 36 5 4 2 1 0 89 6 224
2017 Quebec (excluding National Capital Region) 35 48 10 3 3 1 0 84 6 128
2017 British Columbia 44 44 10 1 0 0 0 88 1 69
2017 Alberta 54 46 0 0 0 0 0 100 0 11
2014 National Capital Region 53 36 6 3 3 0 0 89 5 193
2014 Ontario (excluding National Capital Region) 49 38 7 3 2 0 0 87 6 241
2014 Quebec (excluding National Capital Region) 43 38 10 5 4 1 0 81 9 144
2014 British Columbia 52 34 10 3 1 0 0 86 4 81
2014 Alberta 62 31 6 0 0 0 0 94 0 13
2014 Outside of Canada 86 9 5 0 0 0 0 95 0 28

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 41 11 8 3 0 0 78 11 245
2017 Ontario (excluding National Capital Region) 32 35 5 13 14 1 0 68 27 223
2017 Quebec (excluding National Capital Region) 24 36 14 17 8 1 0 61 24 127
2017 British Columbia 35 34 11 6 13 0 0 70 19 70
2017 Alberta 20 41 9 11 19 0 0 60 30 10

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 56 34 6 3 1 0 0 90 4 241
2017 Ontario (excluding National Capital Region) 62 31 5 1 0 0 0 93 1 226
2017 Quebec (excluding National Capital Region) 56 37 6 1 1 0 0 93 1 128
2017 British Columbia 51 34 11 4 0 0 0 85 4 70
2017 Alberta 71 10 19 0 0 0 0 81 0 11
2014 National Capital Region 63 28 7 1 1 0 0 91 2 193
2014 Ontario (excluding National Capital Region) 66 26 6 1 1 0 0 92 2 241
2014 Quebec (excluding National Capital Region) 59 31 6 1 1 1 0 91 2 144
2014 British Columbia 63 26 5 1 5 0 0 89 6 81
2014 Alberta 84 9 7 0 0 0 0 93 0 13
2014 Outside of Canada 86 9 5 0 0 0 0 95 0 28

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 41 37 7 8 5 1 0 79 14 241
2017 Ontario (excluding National Capital Region) 31 42 11 8 8 0 0 73 16 227
2017 Quebec (excluding National Capital Region) 21 44 13 16 5 1 1 66 21 128
2017 British Columbia 28 43 14 9 7 0 0 70 16 70
2017 Alberta 28 26 10 19 17 0 0 54 36 11
2014 National Capital Region 34 45 10 8 3 0 0 79 11 192
2014 Ontario (excluding National Capital Region) 23 40 12 12 11 0 0 64 24 242
2014 Quebec (excluding National Capital Region) 16 42 14 20 6 1 1 59 27 144
2014 British Columbia 26 48 11 12 3 0 0 74 15 81
2014 Alberta 8 41 15 20 16 0 0 49 36 13
2014 Outside of Canada 41 32 14 8 6 0 0 72 14 28

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 44 37 7 6 4 0 1 82 10 243
2017 Ontario (excluding National Capital Region) 36 33 13 11 6 0 0 69 18 227
2017 Quebec (excluding National Capital Region) 23 44 14 14 4 0 1 68 18 128
2017 British Columbia 31 37 18 13 1 0 0 68 14 70
2017 Alberta 36 18 0 36 0 10 0 60 40 11
2014 National Capital Region 42 35 13 6 2 0 1 78 9 191
2014 Ontario (excluding National Capital Region) 24 34 17 13 12 0 0 58 25 242
2014 Quebec (excluding National Capital Region) 22 38 20 12 7 0 1 61 19 144
2014 British Columbia 28 42 14 11 6 0 0 70 17 81
2014 Alberta 8 47 22 0 22 0 0 55 22 13
2014 Outside of Canada 58 26 11 5 0 0 0 83 5 28

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 39 41 9 7 4 0 0 80 12 242
2017 Ontario (excluding National Capital Region) 31 36 10 13 10 1 0 67 23 227
2017 Quebec (excluding National Capital Region) 19 38 20 18 3 0 1 58 22 128
2017 British Columbia 30 38 14 16 2 0 0 68 19 70
2017 Alberta 28 26 19 27 0 0 0 54 27 11
2014 National Capital Region 40 39 12 7 3 0 0 79 9 193
2014 Ontario (excluding National Capital Region) 29 32 18 9 11 0 0 62 20 242
2014 Quebec (excluding National Capital Region) 22 43 15 14 5 0 0 65 20 144
2014 British Columbia 28 40 17 9 6 0 0 68 15 81
2014 Alberta 35 23 6 6 30 0 0 58 36 13
2014 Outside of Canada 50 30 11 9 0 0 0 80 9 28

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 47 39 6 5 2 0 0 86 7 243
2017 Ontario (excluding National Capital Region) 45 42 7 5 1 0 0 87 6 226
2017 Quebec (excluding National Capital Region) 39 49 8 3 2 0 0 88 4 128
2017 British Columbia 35 45 5 10 5 0 0 80 15 69
2017 Alberta 45 36 10 0 9 0 0 81 9 11
2014 National Capital Region 48 37 10 3 3 1 0 85 6 193
2014 Ontario (excluding National Capital Region) 42 37 13 5 3 0 0 79 8 242
2014 Quebec (excluding National Capital Region) 44 42 9 1 2 1 0 87 4 143
2014 British Columbia 44 32 12 8 4 1 0 77 12 81
2014 Alberta 56 30 0 13 0 0 0 87 13 13
2014 Outside of Canada 65 24 5 6 0 0 0 89 6 28

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 37 14 7 2 0 1 76 9 245
2017 Ontario (excluding National Capital Region) 30 34 20 9 6 1 1 65 15 227
2017 Quebec (excluding National Capital Region) 32 40 10 9 8 0 0 72 18 128
2017 British Columbia 38 33 16 10 1 0 1 72 12 68
2014 National Capital Region 41 30 18 6 4 0 0 71 10 193
2014 Ontario (excluding National Capital Region) 39 29 16 6 9 1 0 68 16 242
2014 Quebec (excluding National Capital Region) 41 32 14 10 3 0 0 72 13 143
2014 British Columbia 48 35 12 4 1 0 0 83 5 81
2014 Alberta 38 40 9 0 13 0 0 79 13 13
2014 Outside of Canada 63 19 12 6 0 0 0 82 6 28

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 24 37 14 10 2 3 26 35 242
2017 Ontario (excluding National Capital Region) 10 21 37 16 8 2 5 26 34 224
2017 Quebec (excluding National Capital Region) 13 26 36 12 7 2 4 20 42 127
2017 British Columbia 14 19 33 25 6 3 0 32 34 70
2017 Alberta 9 10 37 26 18 0 0 44 19 11
2014 National Capital Region 10 22 33 20 11 1 3 32 34 193
2014 Ontario (excluding National Capital Region) 4 19 36 27 9 2 4 38 24 241
2014 Quebec (excluding National Capital Region) 6 23 36 23 7 0 5 32 30 143
2014 British Columbia 5 11 36 33 13 0 1 47 16 81
2014 Alberta 9 16 60 15 0 0 0 15 25 13
2014 Outside of Canada 3 30 23 25 19 0 0 44 33 28

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 19 27 17 16 7 5 38 31 243
2017 Ontario (excluding National Capital Region) 14 22 28 20 9 2 5 32 38 224
2017 Quebec (excluding National Capital Region) 17 26 29 14 7 4 3 23 46 128
2017 British Columbia 16 21 30 21 9 3 1 31 38 69
2017 Alberta 9 27 26 18 20 0 0 38 36 11
2014 National Capital Region 14 19 26 21 11 4 4 35 37 193
2014 Ontario (excluding National Capital Region) 9 23 30 21 12 2 3 35 33 242
2014 Quebec (excluding National Capital Region) 12 23 29 16 12 5 3 30 38 144
2014 British Columbia 8 18 38 22 12 1 1 35 26 81
2014 Alberta 15 28 34 23 0 0 0 23 43 13
2014 Outside of Canada 5 11 17 26 24 9 8 59 20 28

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 13 28 18 16 6 6 39 29 243
2017 Ontario (excluding National Capital Region) 7 11 31 23 13 2 12 43 21 224
2017 Quebec (excluding National Capital Region) 7 18 27 20 9 6 12 35 31 128
2017 British Columbia 10 15 29 22 15 3 6 41 27 69
2017 Alberta 0 27 27 28 18 0 0 46 27 11
2014 National Capital Region 12 19 25 22 11 2 9 37 35 192
2014 Ontario (excluding National Capital Region) 6 13 28 28 15 3 8 48 20 242
2014 Quebec (excluding National Capital Region) 13 20 31 16 6 4 10 26 38 144
2014 British Columbia 9 18 31 24 15 1 3 40 28 81
2014 Alberta 16 33 16 21 6 0 7 30 53 13
2014 Outside of Canada 0 17 17 19 18 4 26 52 23 28

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 4 17 26 29 18 3 3 50 23 244
2017 Ontario (excluding National Capital Region) 11 14 30 30 11 1 3 43 26 221
2017 Quebec (excluding National Capital Region) 12 23 24 24 12 3 2 38 36 127
2017 British Columbia 7 14 30 32 14 3 0 47 22 69
2017 Alberta 9 0 45 19 18 0 10 41 9 11
2014 National Capital Region 4 17 33 32 12 0 3 45 21 193
2014 Ontario (excluding National Capital Region) 9 13 27 29 17 1 3 49 23 240
2014 Quebec (excluding National Capital Region) 11 14 32 27 12 0 4 41 25 143
2014 British Columbia 0 15 32 38 14 0 0 52 15 81
2014 Alberta 15 16 55 8 6 0 0 14 31 13
2014 Outside of Canada 0 6 27 14 44 0 9 64 7 27

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 13 22 25 18 13 3 5 34 39 242
2017 Ontario (excluding National Capital Region) 18 22 30 16 11 0 4 28 41 222
2017 Quebec (excluding National Capital Region) 24 23 23 15 10 1 3 26 49 128
2017 British Columbia 19 27 26 14 9 3 1 24 48 69
2017 Alberta 9 9 36 26 20 0 0 46 17 11
2014 National Capital Region 20 18 32 17 9 1 3 27 40 193
2014 Ontario (excluding National Capital Region) 15 20 30 20 11 1 4 33 36 241
2014 Quebec (excluding National Capital Region) 16 23 34 14 12 1 1 26 40 143
2014 British Columbia 6 25 27 27 11 0 4 39 32 81
2014 Alberta 22 21 31 26 0 0 0 26 43 13
2014 Outside of Canada 5 15 26 14 32 0 9 50 22 28

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 14 20 29 18 12 4 4 32 37 245
2017 Ontario (excluding National Capital Region) 14 19 28 18 13 4 4 34 36 223
2017 Quebec (excluding National Capital Region) 22 24 24 14 9 4 3 25 49 127
2017 British Columbia 10 24 27 23 9 3 3 34 37 69
2017 Alberta 0 17 28 35 20 0 0 55 17 11
2014 National Capital Region 11 17 26 23 15 4 5 41 30 193
2014 Ontario (excluding National Capital Region) 12 17 29 23 13 2 5 38 31 242
2014 Quebec (excluding National Capital Region) 21 32 20 12 6 4 4 20 58 143
2014 British Columbia 13 15 31 28 10 1 1 39 29 81
2014 Alberta 6 9 39 32 0 0 13 37 18 13
2014 Outside of Canada 8 6 20 17 29 0 20 57 18 28

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 9 20 26 20 15 6 5 39 32 245
2017 Ontario (excluding National Capital Region) 12 15 37 17 12 1 6 31 29 224
2017 Quebec (excluding National Capital Region) 8 28 33 14 10 4 3 26 39 128
2017 British Columbia 12 16 39 22 6 3 1 30 30 69
2017 Alberta 9 10 36 26 20 0 0 46 19 11
2014 National Capital Region 9 17 31 23 12 3 5 38 28 193
2014 Ontario (excluding National Capital Region) 8 17 33 22 10 2 7 36 28 241
2014 Quebec (excluding National Capital Region) 7 21 37 19 9 1 5 29 31 143
2014 British Columbia 9 14 38 24 10 0 5 36 24 81
2014 Alberta 15 31 32 8 6 0 7 15 50 13
2014 Outside of Canada 3 5 23 14 41 0 14 64 9 28
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 70 21 5 3 1 1 1 92 4 245
2017 Ontario (excluding National Capital Region) 81 7 3 1 3 0 6 93 4 227
2017 Quebec (excluding National Capital Region) 56 36 3 5 0 0 1 92 5 128
2017 British Columbia 82 13 0 0 5 0 0 95 5 70
2017 Alberta 100 0 0 0 0 0 0 100 0 11
2014 National Capital Region 70 19 1 7 3 0 1 89 10 193
2014 Ontario (excluding National Capital Region) 83 7 4 0 4 0 3 92 4 241
2014 Quebec (excluding National Capital Region) 58 31 4 4 2 0 1 90 6 144
2014 British Columbia 81 9 0 1 3 0 6 96 4 81
2014 Alberta 71 16 13 0 0 0 0 87 0 13
2014 Outside of Canada 72 19 0 0 6 0 3 94 6 28

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 38 8 9 2 7 6 77 13 244
2017 Ontario (excluding National Capital Region) 31 27 17 10 7 7 2 64 18 226
2017 Quebec (excluding National Capital Region) 21 37 15 10 2 10 6 69 13 128
2017 British Columbia 35 31 12 11 6 3 3 69 18 70
2017 Alberta 0 28 37 27 0 8 0 30 29 11
2014 National Capital Region 30 39 14 9 4 1 4 73 13 193
2014 Ontario (excluding National Capital Region) 32 33 14 9 6 3 3 70 16 242
2014 Quebec (excluding National Capital Region) 28 33 23 7 1 5 3 66 9 144
2014 British Columbia 37 34 12 11 3 1 3 74 14 81
2014 Alberta 17 34 14 29 6 0 0 51 35 13
2014 Outside of Canada 52 14 20 8 6 0 0 66 14 28

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 30 6 6 5 1 0 84 11 245
2017 Ontario (excluding National Capital Region) 45 22 12 11 8 2 0 69 19 227
2017 Quebec (excluding National Capital Region) 38 46 6 5 1 2 1 87 7 128
2017 British Columbia 48 31 4 9 6 1 0 80 15 70
2017 Alberta 18 45 19 19 0 0 0 63 19 11
2014 National Capital Region 53 27 8 8 3 0 0 80 11 193
2014 Ontario (excluding National Capital Region) 49 26 10 9 5 1 0 75 15 242
2014 Quebec (excluding National Capital Region) 51 37 10 2 0 0 0 88 2 144
2014 British Columbia 58 25 9 6 1 1 0 84 7 81
2014 Alberta 33 32 13 15 6 0 0 65 21 13
2014 Outside of Canada 64 19 8 3 6 0 0 83 9 28

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 40 37 8 8 4 3 0 79 12 245
2017 Ontario (excluding National Capital Region) 28 35 10 16 9 2 0 64 25 226
2017 Quebec (excluding National Capital Region) 32 45 13 7 1 1 1 79 8 128
2017 British Columbia 42 26 12 15 4 0 0 69 19 70
2017 Alberta 28 18 29 9 9 9 0 50 19 11
2014 National Capital Region 40 42 8 9 2 0 0 82 10 193
2014 Ontario (excluding National Capital Region) 22 35 13 21 6 2 1 59 28 242
2014 Quebec (excluding National Capital Region) 27 48 15 7 3 0 1 75 10 143
2014 British Columbia 34 43 10 9 4 0 0 77 13 81
2014 Alberta 9 56 9 7 19 0 0 65 26 13
2014 Outside of Canada 33 49 12 3 3 0 0 83 5 28

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 31 7 7 6 11 1 77 15 244
2017 Ontario (excluding National Capital Region) 25 26 9 17 12 9 2 58 32 227
2017 Quebec (excluding National Capital Region) 17 31 19 9 5 16 2 60 17 128
2017 British Columbia 27 35 18 13 3 3 1 65 17 69
2017 Alberta 22 29 40 0 0 9 0 56 0 10
2014 National Capital Region 44 26 12 7 4 6 1 76 11 193
2014 Ontario (excluding National Capital Region) 21 25 19 16 10 7 2 51 28 242
2014 Quebec (excluding National Capital Region) 25 31 13 11 8 10 1 63 22 144
2014 British Columbia 30 38 15 8 3 6 0 72 12 81
2014 Alberta 9 47 25 6 6 6 0 60 13 13
2014 Outside of Canada 46 11 17 12 11 3 0 59 24 28

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 16 27 15 8 8 21 5 58 21 244
2017 Ontario (excluding National Capital Region) 9 21 18 19 15 15 3 36 41 227
2017 Quebec (excluding National Capital Region) 8 22 20 16 8 22 4 41 32 127
2017 British Columbia 17 26 16 15 16 8 1 48 35 70
2017 Alberta 0 22 20 29 9 19 0 27 48 10
2014 National Capital Region 22 25 18 12 9 10 5 54 25 193
2014 Ontario (excluding National Capital Region) 11 23 19 18 16 11 2 39 39 242
2014 Quebec (excluding National Capital Region) 13 26 20 11 14 14 2 47 30 144
2014 British Columbia 12 29 16 23 10 8 1 46 36 81
2014 Alberta 9 26 16 30 19 0 0 35 49 13
2014 Outside of Canada 38 26 17 5 9 6 0 68 15 28

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 57 31 7 2 2 0 0 88 4 242
2017 Ontario (excluding National Capital Region) 51 34 5 6 4 0 0 85 10 227
2017 Quebec (excluding National Capital Region) 40 48 9 1 1 1 1 89 1 128
2017 British Columbia 46 37 8 8 1 0 0 83 9 70
2017 Alberta 49 29 11 11 0 0 0 78 11 10
2014 National Capital Region 55 34 5 6 0 0 0 89 6 192
2014 Ontario (excluding National Capital Region) 45 36 7 9 3 0 0 81 12 242
2014 Quebec (excluding National Capital Region) 37 54 7 2 0 0 0 91 2 144
2014 British Columbia 49 35 9 7 0 0 0 84 7 81
2014 Alberta 23 62 0 9 6 0 0 85 15 13
2014 Outside of Canada 57 18 14 5 6 0 0 75 11 28
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 45 35 8 6 4 1 1 82 10 244
2017 Ontario (excluding National Capital Region) 41 36 7 8 6 0 1 78 15 227
2017 Quebec (excluding National Capital Region) 25 43 17 12 1 0 2 70 13 128
2017 British Columbia 34 37 20 3 5 0 1 72 8 70
2017 Alberta 29 45 0 9 10 8 0 80 20 11
2014 National Capital Region 43 34 10 8 3 0 2 79 11 193
2014 Ontario (excluding National Capital Region) 32 32 14 11 9 1 0 65 20 242
2014 Quebec (excluding National Capital Region) 31 38 14 9 6 0 2 71 15 144
2014 British Columbia 30 43 14 8 4 1 0 74 12 81
2014 Alberta 40 40 13 6 0 0 0 80 6 13
2014 Outside of Canada 55 34 8 0 0 0 3 92 0 28

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 52 31 9 2 3 2 0 86 5 244
2017 Ontario (excluding National Capital Region) 52 24 10 6 4 3 0 79 11 227
2017 Quebec (excluding National Capital Region) 35 44 9 8 1 3 1 82 9 128
2017 British Columbia 46 30 9 8 5 1 0 77 14 70
2017 Alberta 28 37 10 17 0 8 0 71 19 11
2014 National Capital Region 49 30 11 5 3 2 1 81 8 193
2014 Ontario (excluding National Capital Region) 44 31 13 3 6 2 1 78 9 242
2014 Quebec (excluding National Capital Region) 42 32 13 8 1 3 1 77 10 144
2014 British Columbia 55 29 8 6 0 1 0 86 6 81
2014 Alberta 40 31 15 13 0 0 0 71 13 13
2014 Outside of Canada 59 23 8 3 0 0 8 88 3 28

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 32 9 5 3 0 0 82 9 244
2017 Ontario (excluding National Capital Region) 47 31 6 9 4 1 0 80 14 227
2017 Quebec (excluding National Capital Region) 31 49 11 6 0 1 2 83 6 127
2017 British Columbia 49 32 9 6 4 0 0 81 10 70
2017 Alberta 30 34 19 0 17 0 0 64 17 11
2014 National Capital Region 47 31 11 8 3 0 0 79 11 192
2014 Ontario (excluding National Capital Region) 41 30 14 10 5 0 0 71 15 242
2014 Quebec (excluding National Capital Region) 38 37 12 8 5 0 1 75 13 144
2014 British Columbia 51 33 8 7 0 1 0 85 7 81
2014 Alberta 42 44 7 7 0 0 0 86 7 13
2014 Outside of Canada 60 24 8 5 0 0 3 86 5 28

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 83 12 2 1 1 0 0 95 3 243
2017 Ontario (excluding National Capital Region) 83 8 3 1 1 0 5 95 2 226
2017 Quebec (excluding National Capital Region) 71 24 1 3 1 0 1 95 3 127
2017 British Columbia 84 14 2 0 1 0 0 97 1 69
2017 Alberta 89 0 0 11 0 0 0 89 11 10
2014 National Capital Region 80 10 4 4 1 0 1 91 5 193
2014 Ontario (excluding National Capital Region) 81 8 4 0 2 1 3 93 3 242
2014 Quebec (excluding National Capital Region) 71 21 3 3 1 1 0 92 4 144
2014 British Columbia 80 8 4 0 1 0 7 94 2 81
2014 Alberta 71 16 6 6 0 0 0 87 6 13
2014 Outside of Canada 78 11 3 3 0 6 0 94 3 28

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 64 22 6 2 1 3 3 91 3 245
2017 Ontario (excluding National Capital Region) 64 20 5 3 2 3 3 89 6 226
2017 Quebec (excluding National Capital Region) 31 42 10 2 3 8 4 83 6 127
2017 British Columbia 62 24 10 3 0 1 0 87 3 70
2017 Alberta 42 48 0 10 0 0 0 90 10 11
2014 National Capital Region 56 19 7 6 3 3 6 83 9 193
2014 Ontario (excluding National Capital Region) 58 20 7 5 4 2 4 83 9 242
2014 Quebec (excluding National Capital Region) 32 26 12 7 6 7 9 70 16 144
2014 British Columbia 59 22 4 5 4 1 6 87 9 81
2014 Alberta 50 42 0 8 0 0 0 92 8 12
2014 Outside of Canada 35 31 14 5 3 3 10 75 9 28

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 65 22 5 3 3 1 1 88 6 245
2017 Ontario (excluding National Capital Region) 62 22 4 5 7 1 0 84 12 227
2017 Quebec (excluding National Capital Region) 40 43 8 6 1 1 1 85 7 128
2017 British Columbia 59 29 6 5 1 0 0 88 7 70
2017 Alberta 47 17 8 20 0 8 0 70 22 11

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 67 18 7 3 4 1 0 86 7 245
2017 Ontario (excluding National Capital Region) 58 25 6 5 5 2 0 84 10 227
2017 Quebec (excluding National Capital Region) 42 37 9 7 2 2 1 81 10 128
2017 British Columbia 57 18 14 7 1 3 0 77 8 70
2017 Alberta 37 26 19 0 0 18 0 77 0 11

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 23 7 5 4 0 0 84 9 244
2017 Ontario (excluding National Capital Region) 56 23 9 5 7 0 0 80 11 226
2017 Quebec (excluding National Capital Region) 40 40 9 9 1 1 1 81 10 128
2017 British Columbia 59 16 14 8 3 0 0 75 11 70
2017 Alberta 29 26 17 20 0 8 0 60 22 11
2014 National Capital Region 50 29 11 6 4 1 0 80 9 193
2014 Ontario (excluding National Capital Region) 49 28 10 5 6 1 0 79 11 242
2014 Quebec (excluding National Capital Region) 45 36 7 8 4 0 0 81 12 144
2014 British Columbia 51 31 11 5 1 1 0 83 6 81
2014 Alberta 42 38 6 6 7 0 0 80 13 13
2014 Outside of Canada 70 14 8 3 6 0 0 83 9 28
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 27 8 7 6 5 13 75 15 77
2017 Ontario (excluding National Capital Region) 43 35 10 8 0 0 3 81 9 31
2017 Quebec (excluding National Capital Region) 21 36 0 32 0 12 0 64 36 18
2014 National Capital Region 33 41 7 9 5 2 4 79 14 61
2014 Ontario (excluding National Capital Region) 41 37 13 6 0 3 0 81 6 33
2014 Quebec (excluding National Capital Region) 14 45 19 22 0 0 0 59 22 22
2014 British Columbia 13 62 8 0 8 8 0 83 9 13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 39 10 8 5 7 0 76 14 245
2017 Ontario (excluding National Capital Region) 37 26 18 6 8 6 0 66 15 226
2017 Quebec (excluding National Capital Region) 17 41 14 14 4 10 1 64 20 128
2017 British Columbia 20 38 23 7 3 7 0 63 11 70
2017 Alberta 26 38 19 9 9 0 0 64 17 11
2014 National Capital Region 20 37 15 12 4 12 0 66 18 193
2014 Ontario (excluding National Capital Region) 27 31 20 6 5 10 0 66 13 242
2014 Quebec (excluding National Capital Region) 22 36 16 15 3 8 0 62 20 144
2014 British Columbia 26 32 17 12 4 9 0 63 18 81
2014 Alberta 33 45 0 0 15 7 0 84 16 13
2014 Outside of Canada 59 14 22 3 0 3 0 74 3 28

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 36 13 11 6 4 0 69 18 245
2017 Ontario (excluding National Capital Region) 28 29 12 18 12 2 0 58 30 225
2017 Quebec (excluding National Capital Region) 11 36 19 26 5 2 1 48 32 128
2017 British Columbia 16 38 20 19 3 4 0 56 22 70
2017 Alberta 18 46 10 9 17 0 0 64 26 11
2014 National Capital Region 19 33 15 18 6 7 1 57 26 193
2014 Ontario (excluding National Capital Region) 21 31 21 13 10 3 0 54 24 241
2014 Quebec (excluding National Capital Region) 15 35 20 17 9 3 0 52 28 144
2014 British Columbia 18 30 18 21 9 4 0 50 31 81
2014 Alberta 24 34 6 13 22 0 0 58 36 13
2014 Outside of Canada 64 5 22 5 0 3 0 71 5 28

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 36 17 12 6 11 0 61 20 244
2017 Ontario (excluding National Capital Region) 19 28 15 19 14 5 0 49 35 226
2017 Quebec (excluding National Capital Region) 9 29 22 25 10 4 1 39 37 128
2017 British Columbia 12 39 16 27 5 1 0 52 32 70
2017 Alberta 18 38 9 19 17 0 0 56 36 11
2014 National Capital Region 12 31 18 20 9 9 0 48 32 191
2014 Ontario (excluding National Capital Region) 15 22 24 20 12 6 0 40 35 242
2014 Quebec (excluding National Capital Region) 8 28 30 15 11 7 0 39 29 144
2014 British Columbia 11 30 18 24 8 8 0 45 36 81
2014 Alberta 24 25 0 13 29 9 0 54 46 13
2014 Outside of Canada 58 14 20 3 0 5 0 76 3 28

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 34 15 8 9 9 0 65 18 245
2017 Ontario (excluding National Capital Region) 24 29 10 14 17 6 0 56 33 227
2017 Quebec (excluding National Capital Region) 12 30 24 15 11 8 1 46 28 128
2017 British Columbia 12 43 18 17 3 9 0 59 21 70
2017 Alberta 18 36 10 9 17 10 0 60 28 11
2014 National Capital Region 16 31 17 13 11 12 0 54 27 192
2014 Ontario (excluding National Capital Region) 15 27 20 14 16 9 0 45 33 242
2014 Quebec (excluding National Capital Region) 12 27 22 19 12 8 0 43 33 144
2014 British Columbia 19 30 10 24 10 8 0 53 37 81
2014 Alberta 25 33 9 20 13 0 0 58 33 13
2014 Outside of Canada 63 14 15 5 0 3 0 80 5 28

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 18 38 16 12 7 8 0 61 21 244
2017 Ontario (excluding National Capital Region) 18 30 13 21 15 3 0 50 37 226
2017 Quebec (excluding National Capital Region) 8 41 19 21 7 3 1 51 29 128
2017 British Columbia 10 40 17 26 2 4 0 52 30 70
2017 Alberta 18 36 9 19 19 0 0 54 37 11
2014 National Capital Region 17 28 21 16 10 7 0 49 28 193
2014 Ontario (excluding National Capital Region) 13 30 17 18 16 4 1 45 37 240
2014 Quebec (excluding National Capital Region) 11 36 24 14 11 3 0 49 25 144
2014 British Columbia 10 35 16 24 11 4 0 48 36 81
2014 Alberta 17 13 23 34 6 6 0 32 43 13
2014 Outside of Canada 57 18 14 11 0 0 0 75 11 28
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 38 12 7 3 3 0 77 11 244
2017 Ontario (excluding National Capital Region) 28 41 15 6 8 1 0 71 14 226
2017 Quebec (excluding National Capital Region) 17 50 18 10 2 0 2 68 13 127
2017 British Columbia 17 63 6 12 1 1 0 81 13 69
2017 Alberta 34 10 29 19 9 0 0 44 27 11
2014 National Capital Region 33 41 13 7 4 2 1 75 11 192
2014 Ontario (excluding National Capital Region) 25 38 17 13 6 1 0 64 19 242
2014 Quebec (excluding National Capital Region) 19 48 17 8 5 2 1 70 13 144
2014 British Columbia 17 45 22 6 4 6 0 66 10 81
2014 Alberta 9 62 16 13 0 0 0 70 13 13
2014 Outside of Canada 60 24 14 3 0 0 0 83 3 28

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 35 10 2 1 6 0 86 3 245
2017 Ontario (excluding National Capital Region) 45 37 10 7 1 1 0 83 8 226
2017 Quebec (excluding National Capital Region) 26 54 11 4 3 2 1 83 6 128
2017 British Columbia 42 42 8 6 1 1 0 85 7 69
2017 Alberta 34 40 17 9 0 0 0 74 9 11
2014 National Capital Region 42 39 12 2 0 5 0 86 2 193
2014 Ontario (excluding National Capital Region) 43 40 10 2 2 3 0 85 4 241
2014 Quebec (excluding National Capital Region) 31 47 14 5 2 2 0 79 7 144
2014 British Columbia 41 41 9 6 0 3 0 84 7 81
2014 Alberta 9 70 14 6 0 0 0 79 6 13
2014 Outside of Canada 55 29 17 0 0 0 0 83 0 28

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 53 30 7 6 2 2 0 85 8 245
2017 Ontario (excluding National Capital Region) 44 31 11 7 5 2 0 77 12 226
2017 Quebec (excluding National Capital Region) 19 56 15 6 3 1 1 76 8 128
2017 British Columbia 49 28 16 3 2 2 0 79 5 69
2017 Alberta 53 29 9 0 0 10 0 91 0 11
2014 National Capital Region 39 35 10 8 4 3 1 77 13 193
2014 Ontario (excluding National Capital Region) 40 34 12 7 3 3 1 77 10 242
2014 Quebec (excluding National Capital Region) 26 45 14 6 3 5 1 75 9 144
2014 British Columbia 43 41 5 3 5 3 1 87 8 81
2014 Alberta 22 71 0 6 0 0 0 94 6 13
2014 Outside of Canada 70 11 3 8 6 3 0 83 14 28

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 35 10 6 3 7 2 79 10 243
2017 Ontario (excluding National Capital Region) 34 40 14 5 5 2 0 76 10 227
2017 Quebec (excluding National Capital Region) 17 41 23 10 3 6 1 62 14 128
2017 British Columbia 24 39 25 7 3 1 0 64 10 69
2017 Alberta 35 36 9 10 0 10 0 79 11 11
2014 National Capital Region 18 33 23 8 7 8 2 57 16 193
2014 Ontario (excluding National Capital Region) 17 34 23 10 9 5 2 55 20 241
2014 Quebec (excluding National Capital Region) 12 31 27 12 6 11 1 49 20 144
2014 British Columbia 26 42 12 11 5 3 1 70 17 80
2014 Alberta 6 79 0 6 9 0 0 85 15 13
2014 Outside of Canada 54 27 14 0 0 5 0 85 0 28

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 27 14 9 7 11 7 64 19 245
2017 Ontario (excluding National Capital Region) 23 28 14 13 14 8 0 56 29 226
2017 Quebec (excluding National Capital Region) 13 28 21 16 9 10 3 48 28 128
2017 British Columbia 23 24 19 17 6 11 1 53 25 69
2017 Alberta 19 64 0 0 0 10 8 100 0 11
2014 National Capital Region 15 23 16 12 13 12 8 48 32 193
2014 Ontario (excluding National Capital Region) 16 23 14 18 16 9 5 45 39 241
2014 Quebec (excluding National Capital Region) 10 27 19 11 13 16 4 45 30 144
2014 British Columbia 19 27 13 17 9 11 4 55 30 81
2014 Alberta 0 49 7 6 29 0 9 54 38 13
2014 Outside of Canada 49 20 11 8 6 6 0 73 15 28

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 63 22 7 2 0 3 2 90 3 245
2017 Ontario (excluding National Capital Region) 76 9 5 2 1 2 5 91 3 227
2017 Quebec (excluding National Capital Region) 48 33 9 7 2 0 1 81 10 127
2017 British Columbia 80 11 3 2 1 0 3 94 3 69
2017 Alberta 91 9 0 0 0 0 0 100 0 11
2014 National Capital Region 52 24 8 7 3 3 4 81 11 193
2014 Ontario (excluding National Capital Region) 66 16 6 1 3 2 6 90 4 241
2014 Quebec (excluding National Capital Region) 46 39 6 5 1 0 2 87 6 144
2014 British Columbia 74 12 1 0 1 5 6 97 2 81
2014 Alberta 62 25 6 6 0 0 0 87 6 13
2014 Outside of Canada 75 11 5 3 6 0 0 86 9 28

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 70 20 4 0 0 4 2 95 0 244
2017 Ontario (excluding National Capital Region) 76 11 5 1 1 3 3 93 2 226
2017 Quebec (excluding National Capital Region) 49 38 5 4 1 2 1 90 5 127
2017 British Columbia 79 16 3 2 0 0 0 95 2 69
2017 Alberta 91 0 0 0 0 9 0 100 0 11
2014 National Capital Region 71 18 5 1 0 2 3 94 1 193
2014 Ontario (excluding National Capital Region) 72 11 4 1 3 5 3 91 4 242
2014 Quebec (excluding National Capital Region) 48 37 5 3 2 5 1 89 6 144
2014 British Columbia 77 12 0 2 0 5 4 98 2 81
2014 Alberta 71 22 6 0 0 0 0 94 0 13
2014 Outside of Canada 72 11 5 3 6 3 0 86 9 28

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 31 34 15 7 4 8 1 71 13 244
2017 Ontario (excluding National Capital Region) 20 25 18 19 15 2 0 46 35 227
2017 Quebec (excluding National Capital Region) 13 38 25 13 6 4 1 53 21 126
2017 British Columbia 19 33 20 14 8 5 0 55 24 70
2017 Alberta 28 19 27 0 10 9 8 56 12 11
2014 National Capital Region 23 39 15 11 6 5 1 66 18 193
2014 Ontario (excluding National Capital Region) 13 22 21 16 22 4 4 37 40 242
2014 Quebec (excluding National Capital Region) 20 35 22 12 4 5 2 59 17 144
2014 British Columbia 19 21 19 21 12 4 2 43 36 81
2014 Alberta 33 23 15 7 15 6 0 60 24 13
2014 Outside of Canada 40 18 15 16 9 3 0 60 25 28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 20 30 14 15 12 3 5 55 30 244
2017 Ontario (excluding National Capital Region) 17 19 16 16 28 3 3 37 46 227
2017 Quebec (excluding National Capital Region) 11 21 20 21 18 4 6 35 43 128
2017 British Columbia 13 23 16 19 23 4 1 38 45 70
2017 Alberta 18 9 38 9 19 0 8 29 29 11
2014 National Capital Region 15 28 14 17 18 4 4 47 37 193
2014 Ontario (excluding National Capital Region) 13 15 18 19 30 3 3 29 52 242
2014 Quebec (excluding National Capital Region) 11 28 15 20 17 5 4 43 40 144
2014 British Columbia 10 22 9 21 26 4 9 37 54 81
2014 Alberta 9 14 15 15 40 6 0 25 59 13
2014 Outside of Canada 35 14 20 16 15 0 0 49 30 28

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 30 42 12 6 4 5 1 77 10 243
2017 Ontario (excluding National Capital Region) 22 32 23 12 9 2 0 55 22 227
2017 Quebec (excluding National Capital Region) 16 36 24 13 5 6 1 55 19 128
2017 British Columbia 17 38 25 14 0 6 0 58 15 70
2017 Alberta 36 19 9 9 10 19 0 67 23 11

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 32 9 1 3 6 0 86 4 242
2017 Ontario (excluding National Capital Region) 41 28 17 5 5 5 0 72 10 227
2017 Quebec (excluding National Capital Region) 26 45 18 1 3 4 1 76 4 127
2017 British Columbia 37 36 16 4 0 7 0 79 5 69
2017 Alberta 52 20 0 0 10 19 0 88 12 11
2014 National Capital Region 46 31 11 3 2 6 1 83 5 193
2014 Ontario (excluding National Capital Region) 43 30 14 5 5 4 0 76 10 242
2014 Quebec (excluding National Capital Region) 33 49 9 4 1 5 0 86 5 144
2014 British Columbia 44 35 9 7 3 3 0 81 10 81
2014 Alberta 77 14 9 0 0 0 0 91 0 13
2014 Outside of Canada 70 17 3 3 6 0 3 88 9 28

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 38 6 3 2 3 0 89 5 245
2017 Ontario (excluding National Capital Region) 40 37 10 7 4 2 0 79 11 227
2017 Quebec (excluding National Capital Region) 28 42 19 8 1 2 1 72 9 128
2017 British Columbia 32 50 13 2 1 0 1 83 4 70
2017 Alberta 45 45 10 0 0 0 0 90 0 11
2014 National Capital Region 49 35 5 5 2 4 0 88 7 193
2014 Ontario (excluding National Capital Region) 44 33 11 7 2 2 0 79 10 242
2014 Quebec (excluding National Capital Region) 30 43 15 8 1 3 0 75 10 144
2014 British Columbia 45 37 10 6 3 0 0 82 8 80
2014 Alberta 50 22 15 13 0 0 0 72 13 13
2014 Outside of Canada 64 14 11 0 9 0 3 80 9 28

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 33 4 4 1 0 0 91 5 244
2017 Ontario (excluding National Capital Region) 47 34 9 4 6 0 0 81 10 226
2017 Quebec (excluding National Capital Region) 34 45 11 8 2 0 1 79 10 128
2017 British Columbia 42 46 5 6 1 0 0 88 7 70
2017 Alberta 56 25 9 10 0 0 0 81 10 11
2014 National Capital Region 55 36 4 3 2 0 0 92 5 193
2014 Ontario (excluding National Capital Region) 49 31 9 7 3 1 0 81 10 242
2014 Quebec (excluding National Capital Region) 45 41 7 5 2 0 0 86 7 144
2014 British Columbia 48 41 7 3 1 0 0 89 4 81
2014 Alberta 49 30 6 15 0 0 0 79 15 13
2014 Outside of Canada 72 14 5 0 6 0 3 88 6 28

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 48 31 14 5 2 1 0 79 7 245
2017 Ontario (excluding National Capital Region) 38 24 21 10 7 0 0 62 16 227
2017 Quebec (excluding National Capital Region) 26 35 16 15 7 1 1 62 22 127
2017 British Columbia 27 45 19 4 4 1 0 73 8 70
2017 Alberta 38 35 19 9 0 0 0 73 9 11
2014 National Capital Region 35 40 11 10 3 1 0 76 13 193
2014 Ontario (excluding National Capital Region) 31 32 17 12 7 1 0 63 20 242
2014 Quebec (excluding National Capital Region) 27 39 17 10 6 1 0 67 15 144
2014 British Columbia 30 33 19 16 1 0 0 63 18 81
2014 Alberta 42 30 15 7 6 0 0 71 13 13
2014 Outside of Canada 61 17 11 5 6 0 0 78 11 28

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 33 9 4 3 1 0 84 7 243
2017 Ontario (excluding National Capital Region) 37 32 14 10 7 0 0 69 17 226
2017 Quebec (excluding National Capital Region) 26 41 17 9 6 1 1 68 15 128
2017 British Columbia 32 44 13 6 6 0 0 75 11 69
2017 Alberta 38 17 37 9 0 0 0 54 9 11
2014 National Capital Region 32 44 11 10 3 0 0 76 13 193
2014 Ontario (excluding National Capital Region) 33 31 15 14 6 0 0 64 20 242
2014 Quebec (excluding National Capital Region) 28 43 13 11 5 0 0 71 16 143
2014 British Columbia 32 36 16 14 3 0 0 68 16 81
2014 Alberta 43 22 15 6 13 0 0 65 20 13
2014 Outside of Canada 58 19 14 3 6 0 0 78 9 28

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 37 31 14 7 5 4 0 72 13 245
2017 Ontario (excluding National Capital Region) 31 26 22 10 6 3 1 60 17 225
2017 Quebec (excluding National Capital Region) 26 33 17 12 9 3 1 61 21 128
2017 British Columbia 35 29 16 9 8 3 0 66 17 70
2017 Alberta 28 46 9 9 9 0 0 74 17 11
2014 National Capital Region 31 26 21 10 7 5 0 60 18 193
2014 Ontario (excluding National Capital Region) 31 20 20 15 8 5 1 54 24 242
2014 Quebec (excluding National Capital Region) 34 30 15 12 6 3 0 65 19 144
2014 British Columbia 27 24 17 13 13 6 0 54 28 81
2014 Alberta 40 15 16 15 13 0 0 55 29 13
2014 Outside of Canada 43 15 16 11 9 3 3 62 22 27
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 National Capital Region 31 30 40 245
2017 Ontario (excluding National Capital Region) 18 49 33 227
2017 Quebec (excluding National Capital Region) 19 41 40 128
2017 British Columbia 24 40 36 70
2017 Alberta 29 53 19 11
2014 National Capital Region 33 26 42 193
2014 Ontario (excluding National Capital Region) 21 44 35 242
2014 Quebec (excluding National Capital Region) 23 44 33 144
2014 British Columbia 29 36 35 81
2014 Alberta 30 46 23 13
2014 Outside of Canada 17 56 28 28

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 National Capital Region 8 19 50 5 10 8 75
2017 Ontario (excluding National Capital Region) 33 9 36 2 12 7 42
2017 Quebec (excluding National Capital Region) 17 9 54 9 4 7 26
2017 British Columbia 0 24 44 7 21 5 16
2014 National Capital Region 6 20 53 9 9999 12 64
2014 Ontario (excluding National Capital Region) 25 18 33 8 9999 17 51
2014 Quebec (excluding National Capital Region) 28 16 25 7 9999 24 34
2014 British Columbia 23 4 51 4 9999 18 23
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 13 87 244
2017 Ontario (excluding National Capital Region) 17 83 225
2017 Quebec (excluding National Capital Region) 12 88 128
2017 British Columbia 16 84 70
2014 National Capital Region 21 79 193
2014 Ontario (excluding National Capital Region) 22 78 242
2014 Quebec (excluding National Capital Region) 13 87 143
2014 British Columbia 12 88 81

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 47 31
2017 Ontario (excluding National Capital Region) 49 37
2017 Quebec (excluding National Capital Region) 39 15
2017 British Columbia 57 11
2014 National Capital Region 50 40
2014 Ontario (excluding National Capital Region) 60 52
2014 Quebec (excluding National Capital Region) 41 19

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 63 31
2017 Ontario (excluding National Capital Region) 57 37
2017 Quebec (excluding National Capital Region) 45 15
2017 British Columbia 69 11
2014 National Capital Region 50 40
2014 Ontario (excluding National Capital Region) 39 52
2014 Quebec (excluding National Capital Region) 59 19

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 31
2017 Quebec (excluding National Capital Region) 0 15
2017 British Columbia 0 11
2014 Ontario (excluding National Capital Region) 11 52
2014 Quebec (excluding National Capital Region) 0 19

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 31
2017 Ontario (excluding National Capital Region) 0 37
2017 Quebec (excluding National Capital Region) 0 15
2017 British Columbia 0 11
2014 National Capital Region 0 40
2014 Quebec (excluding National Capital Region) 0 19

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 15
2017 British Columbia 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 31
2017 Ontario (excluding National Capital Region) 16 37
2017 British Columbia 0 11
2014 National Capital Region 0 40
2014 Ontario (excluding National Capital Region) 9 52

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 31
2017 British Columbia 0 11
2014 Quebec (excluding National Capital Region) 0 19

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 37 31
2017 Ontario (excluding National Capital Region) 44 37
2017 Quebec (excluding National Capital Region) 42 15
2014 National Capital Region 29 40
2014 Ontario (excluding National Capital Region) 31 52
2014 Quebec (excluding National Capital Region) 24 19

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 33 31
2017 Ontario (excluding National Capital Region) 46 37
2017 Quebec (excluding National Capital Region) 42 15
2014 National Capital Region 31 40
2014 Ontario (excluding National Capital Region) 27 52
2014 Quebec (excluding National Capital Region) 33 19

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 46 31
2017 Ontario (excluding National Capital Region) 22 37
2017 Quebec (excluding National Capital Region) 52 15
2014 National Capital Region 32 40
2014 Ontario (excluding National Capital Region) 31 52

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 38 31
2017 Ontario (excluding National Capital Region) 44 37
2017 Quebec (excluding National Capital Region) 38 15
2017 British Columbia 43 11
2014 National Capital Region 36 40
2014 Ontario (excluding National Capital Region) 32 52

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 29 31
2017 Ontario (excluding National Capital Region) 25 37
2017 Quebec (excluding National Capital Region) 36 15
2014 National Capital Region 21 40
2014 Ontario (excluding National Capital Region) 25 52

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 48 31
2017 Ontario (excluding National Capital Region) 68 37
2017 Quebec (excluding National Capital Region) 79 15
2017 British Columbia 46 11
2014 National Capital Region 53 40
2014 Ontario (excluding National Capital Region) 50 52
2014 Quebec (excluding National Capital Region) 46 19

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 28 31
2017 Ontario (excluding National Capital Region) 51 37
2017 Quebec (excluding National Capital Region) 42 15
2014 National Capital Region 34 40
2014 Ontario (excluding National Capital Region) 33 52
2014 Quebec (excluding National Capital Region) 30 19

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 37
2014 Ontario (excluding National Capital Region) 0 52
2014 Quebec (excluding National Capital Region) 0 19

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 16 31
2017 British Columbia 0 11
2014 Ontario (excluding National Capital Region) 10 52

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 31
2017 Ontario (excluding National Capital Region) 22 37
2017 British Columbia 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 46 31
2017 Ontario (excluding National Capital Region) 44 37
2017 Quebec (excluding National Capital Region) 42 15
2017 British Columbia 45 11
2014 National Capital Region 25 40
2014 Ontario (excluding National Capital Region) 41 52
2014 Quebec (excluding National Capital Region) 27 19

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 16 31
2017 Ontario (excluding National Capital Region) 20 37
2014 National Capital Region 32 40
2014 Ontario (excluding National Capital Region) 26 52

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 33 31
2017 Ontario (excluding National Capital Region) 16 37
2017 Quebec (excluding National Capital Region) 32 15
2014 National Capital Region 20 40
2014 Ontario (excluding National Capital Region) 18 52

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 52 31
2017 Ontario (excluding National Capital Region) 51 37
2017 Quebec (excluding National Capital Region) 58 15
2017 British Columbia 46 11
2014 National Capital Region 61 40
2014 Ontario (excluding National Capital Region) 49 52
2014 Quebec (excluding National Capital Region) 60 19

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 34 31
2017 Ontario (excluding National Capital Region) 31 37
2017 Quebec (excluding National Capital Region) 43 15
2014 National Capital Region 32 40
2014 Ontario (excluding National Capital Region) 23 52

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 21 31
2017 Ontario (excluding National Capital Region) 14 37
2017 Quebec (excluding National Capital Region) 0 15
2014 National Capital Region 25 40
2014 Ontario (excluding National Capital Region) 21 52

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 17 31
2017 Ontario (excluding National Capital Region) 27 37
2017 Quebec (excluding National Capital Region) 34 15
2014 National Capital Region 15 40
2014 Ontario (excluding National Capital Region) 11 52
2014 Quebec (excluding National Capital Region) 33 19

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 31

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 British Columbia 0 11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 31
2017 Quebec (excluding National Capital Region) 0 15

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 31
2017 Ontario (excluding National Capital Region) 24 37
2014 National Capital Region 14 40
2014 Ontario (excluding National Capital Region) 35 52

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 20 35
2014 National Capital Region 14 36
2014 Ontario (excluding National Capital Region) 10 50

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 28
2014 Quebec (excluding National Capital Region) 28 18

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 14

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 17 28
2014 Ontario (excluding National Capital Region) 11 50

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 26 28
2014 Ontario (excluding National Capital Region) 12 50

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 British Columbia 0 11
2014 National Capital Region 19 36
2014 Ontario (excluding National Capital Region) 15 50

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 British Columbia 0 11
2014 Ontario (excluding National Capital Region) 10 50

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 17 28
2017 British Columbia 0 11
2014 Ontario (excluding National Capital Region) 12 50

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 47 28
2017 Ontario (excluding National Capital Region) 22 35
2014 Ontario (excluding National Capital Region) 23 50
2014 Quebec (excluding National Capital Region) 0 18

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 British Columbia 0 11

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 44 28
2017 Ontario (excluding National Capital Region) 40 35
2017 Quebec (excluding National Capital Region) 35 14
2014 National Capital Region 34 36
2014 Ontario (excluding National Capital Region) 47 50

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 35
2017 Quebec (excluding National Capital Region) 0 14
2017 British Columbia 0 11
2014 National Capital Region 0 36
2014 Ontario (excluding National Capital Region) 0 50
2014 Quebec (excluding National Capital Region) 0 18

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 47 28
2017 Ontario (excluding National Capital Region) 42 35
2017 Quebec (excluding National Capital Region) 34 14
2014 National Capital Region 39 36
2014 Ontario (excluding National Capital Region) 52 50
2014 Quebec (excluding National Capital Region) 46 18

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 British Columbia 0 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 19 28
2017 Ontario (excluding National Capital Region) 19 35
2014 Ontario (excluding National Capital Region) 18 50

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 79 21 31
2017 Ontario (excluding National Capital Region) 89 11 37
2017 Quebec (excluding National Capital Region) 86 14 15
2017 British Columbia 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 20 13 5 6 30 7 62 17 245
2017 Ontario (excluding National Capital Region) 21 16 19 5 7 23 9 55 18 227
2017 Quebec (excluding National Capital Region) 12 20 19 6 2 33 7 55 14 128
2017 British Columbia 23 18 24 4 4 19 7 56 11 70
2017 Alberta 19 18 0 19 10 35 0 56 44 11
2014 National Capital Region 13 16 17 5 5 33 10 52 17 193
2014 Ontario (excluding National Capital Region) 18 17 17 8 6 27 6 53 22 242
2014 Quebec (excluding National Capital Region) 10 19 16 5 2 40 7 54 15 144
2014 British Columbia 9 19 28 8 2 29 4 42 15 81
2014 Alberta 18 14 45 0 0 13 9 42 0 13
2014 Outside of Canada 47 20 5 3 9 8 9 80 13 28

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 31 14 4 4 11 1 76 9 243
2017 Ontario (excluding National Capital Region) 33 31 15 4 7 9 1 71 11 225
2017 Quebec (excluding National Capital Region) 18 41 21 6 1 11 1 68 9 127
2017 British Columbia 30 39 13 9 1 7 0 75 11 69
2017 Alberta 26 26 19 10 0 19 0 65 12 11
2014 National Capital Region 23 30 14 7 3 22 2 69 13 193
2014 Ontario (excluding National Capital Region) 26 26 19 8 5 14 2 61 16 242
2014 Quebec (excluding National Capital Region) 15 33 24 5 2 20 2 60 9 144
2014 British Columbia 27 33 23 5 2 11 0 66 8 81
2014 Alberta 33 37 17 0 0 13 0 81 0 13
2014 Outside of Canada 59 20 8 0 9 3 3 82 9 28
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 25 42 8 6 5 2 11 78 13 245
2017 Ontario (excluding National Capital Region) 26 41 7 9 5 1 11 76 16 227
2017 Quebec (excluding National Capital Region) 13 44 18 12 1 0 13 65 14 128
2017 British Columbia 15 65 10 3 0 3 4 85 4 70
2017 Alberta 29 46 0 0 0 0 26 100 0 11
2014 National Capital Region 25 38 13 6 2 1 13 74 10 193
2014 Ontario (excluding National Capital Region) 25 45 6 6 3 3 12 82 11 242
2014 Quebec (excluding National Capital Region) 13 40 22 8 3 4 10 62 13 144
2014 British Columbia 24 51 6 1 3 0 15 87 5 81
2014 Alberta 25 62 6 0 0 0 6 93 0 13
2014 Outside of Canada 53 17 11 5 0 3 11 81 6 28

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 10 22 17 5 4 30 12 56 15 245
2017 Ontario (excluding National Capital Region) 10 22 21 12 8 16 13 44 27 227
2017 Quebec (excluding National Capital Region) 5 20 24 15 3 19 14 37 28 128
2017 British Columbia 10 39 22 9 3 13 4 59 14 70
2017 Alberta 19 30 9 0 0 17 26 85 0 11
2014 National Capital Region 7 17 22 5 5 27 17 44 18 193
2014 Ontario (excluding National Capital Region) 9 20 20 14 10 14 13 40 33 242
2014 Quebec (excluding National Capital Region) 7 21 22 14 8 14 14 39 30 144
2014 British Columbia 12 35 10 9 3 18 14 69 17 81
2014 Alberta 0 32 45 7 0 0 15 38 8 13
2014 Outside of Canada 35 12 14 3 6 11 19 68 12 28

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 42 28 7 0 1 11 11 89 1 245
2017 Ontario (excluding National Capital Region) 42 24 7 4 2 10 11 84 7 227
2017 Quebec (excluding National Capital Region) 28 41 9 1 1 7 13 86 2 128
2017 British Columbia 43 40 4 3 0 6 4 92 3 70
2017 Alberta 38 17 9 0 0 10 26 87 0 11
2014 National Capital Region 39 24 9 2 1 12 14 85 3 192
2014 Ontario (excluding National Capital Region) 38 21 10 6 2 8 15 77 9 242
2014 Quebec (excluding National Capital Region) 28 36 10 4 3 7 13 79 8 144
2014 British Columbia 38 34 7 1 1 4 15 88 3 80
2014 Alberta 27 61 6 0 0 0 6 93 0 13
2014 Outside of Canada 52 14 9 0 6 8 11 82 8 27

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 31 8 0 2 15 11 86 3 244
2017 Ontario (excluding National Capital Region) 36 19 8 7 6 13 10 72 17 225
2017 Quebec (excluding National Capital Region) 19 33 14 6 1 13 14 71 10 127
2017 British Columbia 30 46 7 7 0 8 4 85 8 70
2017 Alberta 38 0 9 0 0 27 26 82 0 11
2014 National Capital Region 31 25 12 2 1 16 14 79 3 193
2014 Ontario (excluding National Capital Region) 25 24 14 7 6 10 14 65 16 241
2014 Quebec (excluding National Capital Region) 21 36 10 8 6 11 10 71 17 144
2014 British Columbia 26 35 8 2 4 11 13 81 8 81
2014 Alberta 18 31 37 7 0 0 6 52 8 13
2014 Outside of Canada 56 8 17 0 0 8 11 79 0 28
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 5 95 245
2017 Ontario (excluding National Capital Region) 8 92 225
2017 Quebec (excluding National Capital Region) 11 89 127
2014 National Capital Region 5 95 193
2014 Ontario (excluding National Capital Region) 9 91 242
2014 Quebec (excluding National Capital Region) 4 96 144
2014 Alberta 0 100 13

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 44 14
2014 Ontario (excluding National Capital Region) 24 21

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 78 12
2017 Ontario (excluding National Capital Region) 88 19
2017 Quebec (excluding National Capital Region) 79 14
2014 Ontario (excluding National Capital Region) 74 21

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2017 Ontario (excluding National Capital Region) 0 19
2017 Quebec (excluding National Capital Region) 0 14
2014 Ontario (excluding National Capital Region) 0 21

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 19
2017 Quebec (excluding National Capital Region) 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2017 Quebec (excluding National Capital Region) 44 14

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 27 19
2017 Quebec (excluding National Capital Region) 35 14

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2017 Quebec (excluding National Capital Region) 0 14
2014 Ontario (excluding National Capital Region) 0 21

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 37 19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 26 19

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2017 Quebec (excluding National Capital Region) 0 14

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 24 19
2014 Ontario (excluding National Capital Region) 38 21

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2017 Quebec (excluding National Capital Region) 0 14

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 27 19
2017 Quebec (excluding National Capital Region) 0 14
2014 Ontario (excluding National Capital Region) 29 21

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 12
2017 Ontario (excluding National Capital Region) 0 19
2017 Quebec (excluding National Capital Region) 0 14
2014 Ontario (excluding National Capital Region) 0 21

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 45 12
2014 Ontario (excluding National Capital Region) 40 21

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 31 19
2014 Ontario (excluding National Capital Region) 29 20

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 29 19

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 14

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 14
2014 Ontario (excluding National Capital Region) 0 20

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 19
2017 Quebec (excluding National Capital Region) 0 14
2014 Ontario (excluding National Capital Region) 0 20

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 19
2014 Ontario (excluding National Capital Region) 0 20

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 40 19
2017 Quebec (excluding National Capital Region) 44 14
2014 Ontario (excluding National Capital Region) 50 20

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 11
2017 Quebec (excluding National Capital Region) 0 14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 19

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 11
2017 Ontario (excluding National Capital Region) 0 19
2014 Ontario (excluding National Capital Region) 30 20

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 33 19
2014 Ontario (excluding National Capital Region) 52 20

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 0 19

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 63 19
2014 Ontario (excluding National Capital Region) 49 20

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 0 11
2017 Ontario (excluding National Capital Region) 0 19
2017 Quebec (excluding National Capital Region) 0 14
2014 Ontario (excluding National Capital Region) 0 20

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Ontario (excluding National Capital Region) 51 19
2017 Quebec (excluding National Capital Region) 33 14
2014 Ontario (excluding National Capital Region) 63 20

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Quebec (excluding National Capital Region) 0 14

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 48 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 92 8 12
2017 Ontario (excluding National Capital Region) 89 11 19
2017 Quebec (excluding National Capital Region) 94 6 14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 21 18 12 4 2 35 8 68 11 244
2017 Ontario (excluding National Capital Region) 23 14 19 6 3 30 6 57 14 227
2017 Quebec (excluding National Capital Region) 11 20 23 2 2 35 9 54 5 128
2017 British Columbia 23 18 22 1 1 28 6 63 4 70
2017 Alberta 29 26 10 0 0 35 0 85 0 11
2014 National Capital Region 16 17 14 1 2 40 9 66 7 193
2014 Ontario (excluding National Capital Region) 20 13 20 6 1 33 8 55 12 241
2014 Quebec (excluding National Capital Region) 13 18 16 1 4 43 5 61 8 144
2014 British Columbia 18 10 26 5 0 35 6 47 9 81
2014 Alberta 25 28 32 0 0 6 9 62 0 13
2014 Outside of Canada 53 11 14 3 6 5 9 74 10 28

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 38 32 10 3 2 13 2 82 6 245
2017 Ontario (excluding National Capital Region) 36 27 15 5 4 12 1 72 11 225
2017 Quebec (excluding National Capital Region) 19 46 16 3 2 13 1 76 5 128
2017 British Columbia 35 32 11 1 1 16 3 84 3 70
2017 Alberta 44 19 10 0 0 27 0 86 0 11
2014 National Capital Region 31 29 10 2 2 24 1 81 6 193
2014 Ontario (excluding National Capital Region) 30 25 21 4 2 15 1 66 8 242
2014 Quebec (excluding National Capital Region) 24 28 18 1 3 25 1 70 6 144
2014 British Columbia 36 21 25 7 0 12 0 64 7 81
2014 Alberta 34 37 23 0 0 6 0 75 0 13
2014 Outside of Canada 61 14 11 3 6 3 3 79 9 28
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 26 20 10 16 1 3 52 28 243
2017 Ontario (excluding National Capital Region) 17 21 18 15 28 1 2 39 43 227
2017 Quebec (excluding National Capital Region) 9 18 23 20 29 0 1 27 50 128
2017 British Columbia 9 28 32 16 14 1 0 38 30 70
2017 Alberta 29 35 18 0 19 0 0 64 19 11

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 22 23 26 14 11 1 3 47 26 244
2017 Ontario (excluding National Capital Region) 14 23 27 18 17 0 1 37 36 226
2017 Quebec (excluding National Capital Region) 6 22 27 18 26 1 1 29 44 128
2017 British Columbia 8 26 31 19 14 1 0 35 34 70
2017 Alberta 26 29 20 17 8 0 0 55 25 11

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 33 20 9 7 1 3 61 18 244
2017 Ontario (excluding National Capital Region) 24 30 20 12 12 0 2 55 25 227
2017 Quebec (excluding National Capital Region) 11 29 22 15 21 0 2 41 37 128
2017 British Columbia 19 34 24 9 11 1 2 55 21 69
2017 Alberta 46 17 18 0 9 0 10 71 9 11

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 23 22 19 13 2 2 44 33 242
2017 Ontario (excluding National Capital Region) 14 20 26 14 25 1 1 35 39 227
2017 Quebec (excluding National Capital Region) 6 20 26 20 27 1 1 26 48 128
2017 British Columbia 16 15 30 23 15 1 0 32 38 70
2017 Alberta 18 19 29 17 9 0 10 41 28 11

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 46 23 14 4 2 1 9 78 7 244
2017 Ontario (excluding National Capital Region) 35 22 13 8 10 1 11 65 20 224
2017 Quebec (excluding National Capital Region) 29 18 21 9 10 0 12 54 22 128
2017 British Columbia 48 25 9 3 8 1 6 78 11 70
2017 Alberta 54 10 9 8 0 0 20 79 10 11

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 34 26 21 11 5 1 2 61 17 241
2017 Ontario (excluding National Capital Region) 28 24 21 15 10 0 2 53 25 225
2017 Quebec (excluding National Capital Region) 22 28 21 17 8 0 5 53 26 128
2017 British Columbia 23 28 31 9 7 3 0 52 16 70
2017 Alberta 45 29 19 8 0 0 0 74 8 11

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 33 35 15 8 8 1 2 69 16 241
2017 Ontario (excluding National Capital Region) 29 25 24 13 6 0 4 56 19 225
2017 Quebec (excluding National Capital Region) 20 35 22 12 3 2 5 60 17 128
2017 British Columbia 18 30 28 16 7 1 0 49 23 70
2017 Alberta 38 34 10 19 0 0 0 71 19 11

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 36 19 14 6 1 1 60 20 242
2017 Ontario (excluding National Capital Region) 25 26 25 13 9 0 3 52 22 224
2017 Quebec (excluding National Capital Region) 15 35 23 15 9 0 4 52 24 128
2017 British Columbia 26 23 22 23 5 1 0 50 28 70
2017 Alberta 36 37 0 27 0 0 0 73 27 11

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 30 22 10 6 1 2 60 17 242
2017 Ontario (excluding National Capital Region) 36 25 22 8 5 1 2 64 14 225
2017 Quebec (excluding National Capital Region) 26 38 18 8 3 2 5 68 12 128
2017 British Columbia 32 32 17 9 5 4 0 67 15 70
2017 Alberta 36 37 19 9 0 0 0 73 9 11

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 36 30 15 11 4 1 3 69 15 242
2017 Ontario (excluding National Capital Region) 31 30 22 8 6 1 3 63 14 223
2017 Quebec (excluding National Capital Region) 25 32 23 15 3 1 2 58 18 126
2017 British Columbia 29 32 25 10 3 1 0 62 14 69
2017 Alberta 38 36 26 0 0 0 0 74 0 11

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 62 22 9 5 1 0 2 85 6 244
2017 Ontario (excluding National Capital Region) 49 28 13 4 5 0 2 78 9 226
2017 Quebec (excluding National Capital Region) 50 26 15 5 1 0 3 78 7 127
2017 British Columbia 50 29 14 6 1 0 0 79 8 70
2017 Alberta 64 17 10 0 9 0 0 81 9 11

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 77 9 4 2 2 1 5 91 4 244
2017 Ontario (excluding National Capital Region) 70 13 7 2 5 0 4 86 7 225
2017 Quebec (excluding National Capital Region) 69 14 5 3 3 0 5 88 7 127
2017 British Columbia 72 13 6 4 2 2 1 88 6 70
2017 Alberta 90 10 0 0 0 0 0 100 0 11

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 60 21 11 4 2 0 2 83 6 245
2017 Ontario (excluding National Capital Region) 53 27 11 2 2 1 3 84 5 226
2017 Quebec (excluding National Capital Region) 55 27 7 5 2 0 3 85 8 127
2017 British Columbia 56 30 4 3 7 0 0 86 10 70
2017 Alberta 53 38 9 0 0 0 0 91 0 11

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 61 20 7 4 4 0 3 84 8 244
2017 Ontario (excluding National Capital Region) 59 22 7 3 6 1 3 84 9 226
2017 Quebec (excluding National Capital Region) 55 28 9 3 2 0 3 86 5 127
2017 British Columbia 59 22 12 4 3 0 0 81 7 69
2017 Alberta 53 37 10 0 0 0 0 90 0 11

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 58 14 5 1 1 0 22 91 2 244
2017 Ontario (excluding National Capital Region) 52 13 9 2 1 0 23 84 4 227
2017 Quebec (excluding National Capital Region) 58 10 4 2 3 0 23 89 6 127
2017 British Columbia 49 15 2 0 3 0 30 92 5 70
2017 Alberta 44 0 17 0 0 0 38 72 0 11

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 71 11 6 0 0 0 10 92 1 241
2017 Ontario (excluding National Capital Region) 53 23 11 6 1 0 6 81 8 226
2017 Quebec (excluding National Capital Region) 64 19 8 1 3 0 5 88 4 127
2017 British Columbia 53 23 13 3 4 0 3 79 7 68
2017 Alberta 52 37 0 0 0 0 11 100 0 10

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 63 18 6 4 4 0 4 84 9 245
2017 Ontario (excluding National Capital Region) 47 17 11 6 12 1 4 68 20 227
2017 Quebec (excluding National Capital Region) 49 16 10 8 12 0 6 68 21 127
2017 British Columbia 39 32 14 2 10 2 2 74 12 70
2017 Alberta 37 24 29 0 0 0 10 68 0 11

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 50 27 11 4 1 0 6 82 6 242
2017 Ontario (excluding National Capital Region) 49 28 12 4 4 0 3 80 8 227
2017 Quebec (excluding National Capital Region) 48 29 10 4 2 1 6 82 7 127
2017 British Columbia 52 25 17 0 4 0 3 79 4 70
2017 Alberta 55 45 0 0 0 0 0 100 0 11

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 15 30 37 13 5 0 1 46 17 245
2017 Ontario (excluding National Capital Region) 11 24 42 14 8 0 0 35 22 225
2017 Quebec (excluding National Capital Region) 12 23 42 17 7 0 0 34 24 128
2017 British Columbia 6 35 38 17 4 0 0 40 22 70
2017 Alberta 8 38 37 8 9 0 0 46 17 11

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 6 18 39 25 10 0 2 36 25 244
2017 Ontario (excluding National Capital Region) 9 23 38 20 8 1 1 28 32 226
2017 Quebec (excluding National Capital Region) 6 22 44 20 5 1 2 26 29 128
2017 British Columbia 7 21 42 21 9 0 0 30 28 70
2017 Alberta 10 17 35 29 10 0 0 38 26 11

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 23 36 17 8 5 9 0 66 15 245
2017 Ontario (excluding National Capital Region) 14 41 16 13 12 4 0 58 25 227
2017 Quebec (excluding National Capital Region) 6 28 28 20 5 13 0 39 28 126
2017 British Columbia 30 50 5 12 3 1 0 81 14 70
2017 Alberta 0 56 8 0 26 10 0 62 29 11

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 26 41 15 11 3 3 0 70 15 244
2017 Ontario (excluding National Capital Region) 17 32 22 16 11 2 0 51 27 226
2017 Quebec (excluding National Capital Region) 8 38 17 23 10 3 0 48 34 128
2017 British Columbia 12 49 11 21 5 1 0 62 27 70
2017 Alberta 0 52 21 9 9 9 0 57 20 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 20 80 244
2017 Ontario (excluding National Capital Region) 23 77 226
2017 Quebec (excluding National Capital Region) 9 91 128
2017 British Columbia 18 82 70
2014 National Capital Region 17 83 191
2014 Ontario (excluding National Capital Region) 16 84 242
2014 Quebec (excluding National Capital Region) 9 91 144
2014 British Columbia 16 84 81

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 National Capital Region 87 13 47
2017 Ontario (excluding National Capital Region) 73 27 52
2017 Quebec (excluding National Capital Region) 81 19 11
2017 British Columbia 87 13 13
2014 National Capital Region 84 16 32
2014 Ontario (excluding National Capital Region) 81 19 38
2014 Quebec (excluding National Capital Region) 77 23 13
2014 British Columbia 74 26 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 75 18 4 0 0 0 3 96 0 41
2017 Ontario (excluding National Capital Region) 53 39 3 3 3 0 0 92 5 38
2017 British Columbia 56 37 7 0 0 0 0 93 0 11
2014 National Capital Region 54 35 4 8 0 0 0 89 8 27
2014 Ontario (excluding National Capital Region) 58 32 0 6 3 0 0 91 9 31
2014 Quebec (excluding National Capital Region) 21 47 9 11 11 0 0 68 23 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 29 23 21 11 10 5 1 30 70 245
2017 Ontario (excluding National Capital Region) 19 22 17 11 23 7 1 21 79 227
2017 Quebec (excluding National Capital Region) 16 21 20 17 21 3 1 17 83 128
2017 British Columbia 19 30 23 13 13 2 0 20 80 69
2017 Alberta 27 10 27 18 0 18 0 33 67 11

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 27 162
2017 Ontario (excluding National Capital Region) 24 163
2017 Quebec (excluding National Capital Region) 24 103
2017 British Columbia 25 53

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 31 162
2017 Ontario (excluding National Capital Region) 42 163
2017 Quebec (excluding National Capital Region) 35 103
2017 British Columbia 16 53

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 15 162
2017 Ontario (excluding National Capital Region) 17 163
2017 Quebec (excluding National Capital Region) 27 103
2017 British Columbia 20 53

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 46 162
2017 Ontario (excluding National Capital Region) 34 163
2017 Quebec (excluding National Capital Region) 42 103
2017 British Columbia 29 53

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 7 162
2017 Ontario (excluding National Capital Region) 6 163
2017 Quebec (excluding National Capital Region) 12 103
2017 British Columbia 8 53

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 National Capital Region 43 162
2017 Ontario (excluding National Capital Region) 51 163
2017 Quebec (excluding National Capital Region) 43 103
2017 British Columbia 57 53

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 National Capital Region 6 51 17 6 5 14 155
2017 Ontario (excluding National Capital Region) 5 47 21 9 5 13 159
2017 Quebec (excluding National Capital Region) 8 52 15 9 1 15 99
2017 British Columbia 4 58 21 14 0 2 51

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 19 26 15 13 11 5 11 54 28 162
2017 Ontario (excluding National Capital Region) 6 24 9 20 32 2 5 33 57 166
2017 Quebec (excluding National Capital Region) 7 16 16 22 27 2 10 26 55 103
2017 British Columbia 11 26 21 9 21 0 12 42 34 53

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 National Capital Region 5 10 12 15 47 5 6 16 70 162
2017 Ontario (excluding National Capital Region) 1 10 10 12 60 2 5 12 77 166
2017 Quebec (excluding National Capital Region) 1 7 11 14 59 3 6 8 80 103
2017 British Columbia 2 2 18 13 52 2 10 5 75 53
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