2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 57 5 10 3 0 0 82 13 262
2017 Does not provide services to public 38 46 5 9 3 0 0 84 12 422
2014 Provides services to public 38 46 4 8 4 0 0 84 12 305
2014 Does not provide services to public 40 45 5 7 3 0 0 85 10 395
2011 Provides services to public 34 48 7 10 1 0 0 82 11 316
2011 Does not provide services to public 38 48 2 8 4 0 0 86 12 409
2008 Provides services to public 33 48 5 11 4 0 0 81 15 277
2008 Does not provide services to public 46 43 4 5 2 0 0 89 7 370

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 28 2 2 0 0 0 96 2 260
2017 Does not provide services to public 70 23 2 2 1 0 1 95 3 421
2014 Provides services to public 74 17 4 4 1 0 0 91 5 305
2014 Does not provide services to public 74 18 3 4 1 0 1 92 5 395
2011 Provides services to public 68 21 4 4 1 1 1 91 5 318
2011 Does not provide services to public 71 23 2 2 2 0 0 94 4 410
2008 Provides services to public 75 18 1 4 0 0 1 95 4 277
2008 Does not provide services to public 78 16 2 3 1 0 0 95 3 370

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 21 3 3 1 0 0 93 4 260
2017 Does not provide services to public 67 20 4 5 2 0 1 89 7 422
2014 Provides services to public 71 21 2 4 2 0 0 92 6 303
2014 Does not provide services to public 65 21 4 7 2 0 1 87 9 395
2011 Provides services to public 71 18 4 3 2 0 1 91 5 318
2011 Does not provide services to public 63 20 5 7 4 0 1 84 11 409
2008 Provides services to public 68 19 4 6 2 0 1 88 8 276
2008 Does not provide services to public 65 18 4 8 4 0 1 84 12 371

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 42 4 12 5 0 0 79 17 262
2017 Does not provide services to public 48 33 5 9 5 0 0 81 14 422
2014 Provides services to public 47 32 8 9 4 0 0 79 13 304
2014 Does not provide services to public 42 32 7 12 7 0 0 75 19 394
2011 Provides services to public 43 36 9 6 6 1 0 79 12 318
2011 Does not provide services to public 41 39 8 8 4 0 0 80 12 407

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 44 10 9 4 0 0 77 13 262
2017 Does not provide services to public 34 41 11 11 3 0 1 75 14 421
2014 Provides services to public 33 37 15 9 6 0 0 70 15 304
2014 Does not provide services to public 31 41 12 12 4 0 0 72 16 395
2011 Provides services to public 33 34 13 13 5 0 1 68 19 317
2011 Does not provide services to public 27 38 16 11 6 0 1 67 17 409
2008 Provides services to public 37 35 11 11 6 0 0 72 17 277
2008 Does not provide services to public 31 40 16 9 3 0 1 72 12 371

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 36 6 7 3 0 0 84 10 262
2017 Does not provide services to public 49 34 8 7 2 0 0 83 9 418
2014 Provides services to public 48 31 12 6 2 0 1 79 8 305
2014 Does not provide services to public 39 39 10 7 4 0 0 78 11 395
2011 Provides services to public 45 34 10 5 6 0 0 79 11 317
2011 Does not provide services to public 41 35 11 7 4 0 0 77 11 410
2008 Provides services to public 45 35 8 8 3 0 0 81 11 277
2008 Does not provide services to public 41 36 11 8 4 0 0 77 12 371

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 30 7 6 4 0 0 83 10 261
2017 Does not provide services to public 55 31 5 5 4 0 0 86 9 419
2014 Provides services to public 50 33 9 6 3 0 0 83 8 304
2014 Does not provide services to public 48 35 5 6 5 0 0 83 11 395
2011 Provides services to public 48 31 8 4 8 0 0 80 13 319
2011 Does not provide services to public 41 38 8 8 4 0 1 80 12 406
2008 Provides services to public 50 30 9 5 5 1 0 80 11 277
2008 Does not provide services to public 42 39 8 6 5 0 0 81 11 371

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 46 11 9 2 0 0 78 11 261
2017 Does not provide services to public 52 34 8 6 1 1 0 86 6 417
2014 Provides services to public 39 38 11 8 3 0 0 78 11 304
2014 Does not provide services to public 46 37 9 7 1 0 0 83 8 395

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 10 13 6 1 1 71 19 260
2017 Does not provide services to public 43 36 9 7 4 0 1 80 11 419
2014 Provides services to public 37 30 13 12 8 0 1 67 20 305
2014 Does not provide services to public 43 31 10 8 5 1 2 76 13 394
2011 Provides services to public 28 37 14 10 10 1 0 66 20 319
2011 Does not provide services to public 38 34 12 8 4 1 2 74 13 408

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 16 12 12 25 3 15 39 46 261
2017 Does not provide services to public 26 22 11 9 13 4 17 60 27 418
2014 Provides services to public 21 14 11 13 20 2 18 44 42 304
2014 Does not provide services to public 28 20 12 10 12 3 15 59 27 394
2011 Provides services to public 20 17 10 10 19 2 22 49 39 318
2011 Does not provide services to public 30 23 8 11 11 2 14 63 26 407
2008 Provides services to public 23 15 13 11 13 4 22 51 32 277
2008 Does not provide services to public 33 21 12 10 8 3 14 65 21 371

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 45 8 4 3 0 0 85 7 261
2017 Does not provide services to public 41 42 8 7 3 1 0 83 9 419
2014 Provides services to public 40 43 11 4 2 0 0 83 6 305
2014 Does not provide services to public 34 42 11 8 4 0 0 76 13 395
2011 Provides services to public 42 37 10 7 5 0 0 79 12 317
2011 Does not provide services to public 32 43 13 8 5 0 0 74 13 408
2008 Provides services to public 45 33 14 4 4 0 0 78 8 274
2008 Does not provide services to public 40 34 13 7 5 0 0 75 12 368

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 34 11 17 13 0 0 58 31 261
2017 Does not provide services to public 31 36 10 13 9 0 0 68 22 420
2014 Provides services to public 21 33 20 13 12 0 0 55 25 305
2014 Does not provide services to public 27 39 13 13 8 0 0 66 21 395
2011 Provides services to public 16 30 17 17 19 0 0 47 36 319
2011 Does not provide services to public 23 36 15 16 8 1 1 60 24 407

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 49 11 6 4 0 0 80 9 260
2017 Does not provide services to public 34 43 11 6 5 0 0 77 11 420

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 44 5 2 2 1 0 91 4 260
2017 Does not provide services to public 47 38 9 5 2 1 0 85 7 419
2014 Provides services to public 50 37 8 2 2 0 0 87 4 304
2014 Does not provide services to public 52 34 7 4 3 0 0 86 7 395
2011 Provides services to public 44 36 9 5 6 0 0 81 11 318
2011 Does not provide services to public 45 39 8 6 2 1 0 84 8 408
2008 Provides services to public 56 34 3 3 3 1 0 91 6 275
2008 Does not provide services to public 51 35 8 4 1 0 0 87 5 370

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 36 12 13 10 1 0 65 23 259
2017 Does not provide services to public 35 38 8 11 8 1 0 74 19 419

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 33 6 2 0 0 0 92 2 260
2017 Does not provide services to public 57 34 7 2 1 0 0 90 3 419
2014 Provides services to public 70 23 5 0 1 1 0 94 1 304
2014 Does not provide services to public 60 30 7 2 2 0 0 89 4 395
2011 Provides services to public 67 22 8 2 1 0 0 89 3 317
2011 Does not provide services to public 58 32 6 3 1 0 0 90 4 406

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 41 12 11 7 0 0 70 18 262
2017 Does not provide services to public 34 41 9 9 7 1 0 75 15 418
2014 Provides services to public 24 41 14 11 9 1 0 66 20 305
2014 Does not provide services to public 26 44 11 13 6 0 0 70 19 394
2011 Provides services to public 23 37 11 14 14 0 0 61 28 317
2011 Does not provide services to public 30 39 13 11 6 1 0 70 17 406

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 41 11 15 5 0 0 70 19 262
2017 Does not provide services to public 40 34 12 8 4 1 1 75 13 420
2014 Provides services to public 25 36 20 11 7 0 1 62 18 305
2014 Does not provide services to public 34 36 13 10 7 0 1 70 17 393

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 34 13 16 7 0 0 64 23 261
2017 Does not provide services to public 33 40 12 10 5 0 0 73 15 420
2014 Provides services to public 29 38 14 11 9 0 0 67 19 305
2014 Does not provide services to public 34 36 16 9 5 0 0 70 14 395
2011 Provides services to public 28 40 12 12 6 0 0 69 19 318
2011 Does not provide services to public 34 38 14 10 3 0 0 73 13 406

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 44 9 5 1 0 0 85 6 260
2017 Does not provide services to public 45 41 6 5 3 0 0 87 8 420
2014 Provides services to public 48 37 11 3 1 1 0 85 4 305
2014 Does not provide services to public 43 37 10 5 4 1 0 81 9 394
2011 Provides services to public 43 38 11 4 4 0 0 81 8 319
2011 Does not provide services to public 40 41 11 6 3 0 0 81 9 409
2008 Provides services to public 50 35 10 3 2 0 0 85 6 276
2008 Does not provide services to public 46 36 9 4 4 0 0 82 9 371

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 37 18 9 7 0 0 66 16 259
2017 Does not provide services to public 38 35 14 8 3 0 1 74 11 421
2014 Provides services to public 40 28 18 8 6 0 0 68 14 304
2014 Does not provide services to public 43 32 14 6 5 1 0 76 11 395
2011 Provides services to public 36 28 15 10 11 0 0 64 21 317
2011 Does not provide services to public 38 32 17 8 4 0 0 70 12 409
2008 Provides services to public 29 34 19 9 9 0 1 64 17 276
2008 Does not provide services to public 36 32 19 9 3 0 1 69 13 370

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 22 32 20 8 2 4 29 37 261
2017 Does not provide services to public 9 23 39 14 9 2 4 24 35 416
2014 Provides services to public 4 19 32 29 11 1 5 43 23 303
2014 Does not provide services to public 8 21 37 22 9 1 2 31 30 395
2011 Provides services to public 10 25 27 21 12 1 5 34 37 319
2011 Does not provide services to public 13 27 30 17 10 1 3 28 41 406
2008 Provides services to public 10 19 32 21 12 3 3 35 31 276
2008 Does not provide services to public 12 24 34 19 6 0 4 26 38 370

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 22 26 20 9 4 4 31 40 260
2017 Does not provide services to public 12 21 29 17 13 4 5 33 36 418
2014 Provides services to public 9 21 27 22 15 2 4 39 32 305
2014 Does not provide services to public 12 21 31 19 10 4 3 32 35 395
2011 Provides services to public 14 21 26 19 14 1 4 35 37 318
2011 Does not provide services to public 14 21 26 21 13 2 4 36 36 408
2008 Provides services to public 11 17 27 21 16 4 4 40 31 273
2008 Does not provide services to public 12 17 35 17 10 2 6 30 31 368

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 13 26 24 15 4 12 45 24 260
2017 Does not provide services to public 11 14 31 19 13 4 8 36 28 418
2014 Provides services to public 7 15 26 26 13 3 9 45 25 304
2014 Does not provide services to public 11 19 28 21 11 2 8 35 33 395
2011 Provides services to public 8 16 27 20 14 2 12 39 29 318
2011 Does not provide services to public 14 23 28 18 9 2 6 29 40 407
2008 Provides services to public 8 16 32 19 14 3 7 37 27 274
2008 Does not provide services to public 10 23 29 20 10 1 6 33 36 368

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 20 24 26 12 1 3 39 35 257
2017 Does not provide services to public 5 14 30 30 16 2 2 48 20 418
2014 Provides services to public 11 17 24 26 17 0 4 46 29 303
2014 Does not provide services to public 3 12 36 32 14 1 2 47 16 393
2011 Provides services to public 7 15 32 25 13 1 7 42 24 318
2011 Does not provide services to public 7 15 35 27 11 2 3 40 23 405
2008 Provides services to public 6 15 34 22 17 2 4 42 22 273
2008 Does not provide services to public 5 15 37 25 14 0 3 41 21 367

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 21 29 14 10 1 3 24 46 258
2017 Does not provide services to public 14 23 26 18 13 2 4 33 40 417
2014 Provides services to public 15 22 27 20 12 0 3 34 38 304
2014 Does not provide services to public 15 19 33 18 10 1 3 29 36 394
2011 Provides services to public 17 21 33 12 11 1 5 25 40 316
2011 Does not provide services to public 15 21 26 20 11 2 5 33 39 407
2008 Provides services to public 14 22 29 15 15 1 4 32 38 272
2008 Does not provide services to public 10 22 28 23 11 1 5 36 34 369

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 21 26 18 11 2 2 30 42 257
2017 Does not provide services to public 12 21 28 18 12 5 5 33 36 421
2014 Provides services to public 15 17 28 18 13 2 6 34 35 304
2014 Does not provide services to public 12 21 25 23 12 4 4 38 35 395
2011 Provides services to public 11 18 28 23 11 3 5 38 32 314
2011 Does not provide services to public 14 19 25 23 13 3 4 39 35 405
2008 Provides services to public 14 18 26 18 15 5 4 36 36 274
2008 Does not provide services to public 12 22 26 20 12 2 5 35 37 369

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 20 34 19 11 2 3 31 33 260
2017 Does not provide services to public 10 18 32 18 13 5 5 34 31 420
2014 Provides services to public 10 17 34 21 12 1 6 35 29 304
2014 Does not provide services to public 7 17 34 21 11 3 6 36 27 394
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 73 18 3 1 2 0 3 94 3 262
2017 Does not provide services to public 72 17 3 3 2 1 2 92 5 422
2014 Provides services to public 76 15 2 1 3 0 3 94 4 305
2014 Does not provide services to public 71 16 3 5 3 0 2 89 8 394
2011 Provides services to public 67 17 4 4 2 1 6 90 6 317
2011 Does not provide services to public 68 18 5 3 4 0 2 88 7 408
2008 Provides services to public 73 11 3 2 2 1 7 91 5 278
2008 Does not provide services to public 67 16 5 4 3 1 5 87 7 371

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 17 10 3 8 3 66 15 262
2017 Does not provide services to public 30 33 11 10 5 6 5 71 17 420
2014 Provides services to public 31 32 16 10 4 3 3 68 15 305
2014 Does not provide services to public 33 35 15 8 4 3 3 71 13 395

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 33 8 11 5 1 0 76 16 262
2017 Does not provide services to public 49 29 8 6 6 1 0 80 12 422
2014 Provides services to public 51 28 10 7 3 0 0 79 11 305
2014 Does not provide services to public 53 28 9 7 3 1 0 81 10 395

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 12 16 5 1 0 67 21 261
2017 Does not provide services to public 34 39 10 8 5 2 1 76 14 422
2014 Provides services to public 26 41 12 15 4 1 1 68 20 305
2014 Does not provide services to public 32 42 11 10 4 0 0 75 14 394
2011 Provides services to public 27 33 14 18 6 1 1 62 25 318
2011 Does not provide services to public 32 36 12 10 7 2 1 71 17 409
2008 Provides services to public 29 36 13 15 5 1 1 67 21 276
2008 Does not provide services to public 32 37 12 10 4 3 2 73 15 370

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 27 16 13 8 10 2 59 23 259
2017 Does not provide services to public 29 32 9 11 7 11 2 69 20 422
2014 Provides services to public 22 28 19 11 9 8 1 56 23 305
2014 Does not provide services to public 36 27 13 11 6 6 1 68 18 395
2011 Provides services to public 22 22 14 17 18 5 1 47 38 318
2011 Does not provide services to public 28 30 13 9 10 8 1 64 21 408
2008 Provides services to public 28 21 16 13 10 8 3 55 27 275
2008 Does not provide services to public 33 30 13 9 7 6 2 68 18 371

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 20 20 16 13 18 2 39 37 260
2017 Does not provide services to public 12 26 16 13 10 18 5 50 30 421
2014 Provides services to public 14 24 20 17 14 9 3 43 35 305
2014 Does not provide services to public 17 25 18 14 12 12 2 49 30 395

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 42 8 5 1 0 0 85 7 259
2017 Does not provide services to public 54 33 6 3 3 0 0 88 6 421
2014 Provides services to public 49 35 9 6 2 0 0 84 7 305
2014 Does not provide services to public 45 41 6 7 1 0 0 87 8 394
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 42 10 8 4 1 1 78 12 261
2017 Does not provide services to public 41 34 11 7 5 0 2 77 12 422
2014 Provides services to public 31 37 16 9 6 0 2 69 15 305
2014 Does not provide services to public 40 34 10 9 6 0 1 75 15 395
2011 Provides services to public 31 32 16 11 9 0 1 64 20 318
2011 Does not provide services to public 36 33 15 10 6 0 1 70 15 409
2008 Provides services to public 30 29 14 13 11 1 2 61 24 276
2008 Does not provide services to public 40 32 13 7 7 1 0 73 14 371

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 35 9 8 4 2 0 79 12 261
2017 Does not provide services to public 51 28 10 4 3 3 1 83 7 422
2014 Provides services to public 45 32 14 5 2 2 1 79 7 305
2014 Does not provide services to public 48 30 10 5 4 2 1 81 9 395
2011 Provides services to public 37 32 15 7 7 2 1 70 14 318
2011 Does not provide services to public 40 33 12 8 4 2 1 76 12 409
2008 Provides services to public 38 26 14 6 9 5 1 69 16 277
2008 Does not provide services to public 47 26 14 5 4 3 1 77 9 371

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 38 8 7 4 0 1 80 11 260
2017 Does not provide services to public 47 34 9 6 3 1 0 82 9 422
2014 Provides services to public 41 34 14 8 2 0 1 76 10 304
2014 Does not provide services to public 46 31 10 8 4 0 0 78 13 395
2011 Provides services to public 35 35 11 11 6 0 0 71 17 317
2011 Does not provide services to public 38 35 9 11 5 1 1 74 16 408
2008 Provides services to public 35 34 10 10 9 2 0 70 19 277
2008 Does not provide services to public 44 31 10 7 6 1 1 76 13 371

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 12 3 1 1 0 2 95 2 259
2017 Does not provide services to public 81 13 1 2 2 0 2 95 3 419
2014 Provides services to public 79 10 4 1 1 1 4 94 2 305
2014 Does not provide services to public 78 12 3 3 2 0 1 91 5 395
2011 Provides services to public 76 12 4 1 2 1 4 93 3 318
2011 Does not provide services to public 77 12 5 2 3 0 2 91 5 408
2008 Provides services to public 82 8 2 2 2 0 5 94 4 273
2008 Does not provide services to public 81 10 3 2 1 0 2 94 3 370

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 28 7 2 2 3 3 87 5 261
2017 Does not provide services to public 59 24 6 3 1 4 2 89 4 421
2014 Provides services to public 48 24 8 7 5 2 7 79 13 304
2014 Does not provide services to public 54 21 8 4 4 4 5 82 9 395
2011 Provides services to public 43 31 7 5 6 2 6 81 12 317
2011 Does not provide services to public 46 26 10 6 5 2 6 78 12 407

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 28 6 6 4 1 0 85 10 262
2017 Does not provide services to public 59 26 5 4 4 1 1 87 8 422

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 30 8 4 3 3 0 84 8 262
2017 Does not provide services to public 61 20 8 5 3 2 0 82 9 422

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 28 9 8 4 1 0 79 12 261
2017 Does not provide services to public 56 25 10 5 4 0 0 81 9 421
2014 Provides services to public 49 31 10 6 3 0 0 81 9 305
2014 Does not provide services to public 50 29 9 6 5 1 0 80 11 395
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 33 0 12 0 7 17 84 16 30
2017 Does not provide services to public 32 31 10 12 5 4 6 69 19 107
2014 Provides services to public 30 38 12 9 0 6 5 77 10 34
2014 Does not provide services to public 31 42 11 9 4 1 1 75 13 99

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 35 18 10 6 6 0 65 17 262
2017 Does not provide services to public 31 34 13 8 6 8 0 71 15 421
2014 Provides services to public 26 31 19 10 5 9 0 63 16 305
2014 Does not provide services to public 25 35 16 10 4 10 0 67 15 395
2011 Provides services to public 18 30 21 10 13 7 1 52 25 317
2011 Does not provide services to public 20 31 22 8 11 8 1 55 21 409

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 32 16 23 7 2 0 52 31 262
2017 Does not provide services to public 26 36 13 13 8 3 0 64 22 420
2014 Provides services to public 22 28 22 15 10 3 0 52 25 305
2014 Does not provide services to public 20 34 16 17 7 5 0 57 25 394
2011 Provides services to public 16 27 22 15 17 3 0 44 33 316
2011 Does not provide services to public 17 35 20 10 12 5 1 55 24 406
2008 Provides services to public 21 26 21 15 11 5 1 50 27 277
2008 Does not provide services to public 24 33 21 8 9 5 1 60 17 370

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 30 19 24 9 4 0 46 35 262
2017 Does not provide services to public 17 34 16 15 10 8 0 56 27 420
2014 Provides services to public 15 22 26 20 11 6 0 40 33 305
2014 Does not provide services to public 14 30 19 18 10 9 0 48 31 393
2011 Provides services to public 10 27 21 22 12 8 0 40 37 317
2011 Does not provide services to public 10 33 23 16 11 8 0 47 29 407
2008 Provides services to public 12 25 20 20 10 13 0 43 35 277
2008 Does not provide services to public 16 29 23 16 8 8 1 50 25 370

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 29 17 14 12 9 0 53 28 262
2017 Does not provide services to public 21 35 14 11 11 7 0 61 24 422
2014 Provides services to public 18 27 18 16 13 9 0 49 31 305
2014 Does not provide services to public 17 29 18 16 11 9 0 50 30 394
2011 Provides services to public 14 25 18 15 17 11 1 44 36 317
2011 Does not provide services to public 11 34 19 12 14 9 0 50 30 407
2008 Provides services to public 15 25 17 16 13 14 0 47 33 277
2008 Does not provide services to public 17 30 17 13 11 10 0 53 28 370

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 34 15 18 13 3 0 52 32 260
2017 Does not provide services to public 15 37 16 19 8 6 0 55 29 422
2014 Provides services to public 17 26 23 18 13 3 0 45 32 304
2014 Does not provide services to public 14 34 17 17 11 6 0 51 30 394
2011 Provides services to public 12 31 18 22 14 3 0 45 37 318
2011 Does not provide services to public 12 41 17 15 11 3 0 55 27 408
2008 Provides services to public 15 34 15 21 12 4 0 50 34 278
2008 Does not provide services to public 20 36 15 17 8 4 0 58 26 369
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 43 16 10 5 1 0 68 15 259
2017 Does not provide services to public 30 44 12 7 4 2 0 76 11 421
2014 Provides services to public 25 41 19 8 5 1 1 67 14 305
2014 Does not provide services to public 28 42 14 9 4 3 0 71 14 394
2011 Provides services to public 20 39 21 11 7 2 0 60 19 316
2011 Does not provide services to public 31 41 14 9 4 0 1 72 13 406

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 44 11 7 0 1 0 82 7 261
2017 Does not provide services to public 44 38 9 3 2 4 0 85 5 421
2014 Provides services to public 39 42 13 3 1 2 0 83 4 305
2014 Does not provide services to public 40 40 11 3 1 4 0 84 4 394
2011 Provides services to public 35 38 13 8 3 2 0 75 11 317
2011 Does not provide services to public 35 36 17 5 1 4 1 76 6 405

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 37 14 7 2 2 0 77 9 260
2017 Does not provide services to public 46 34 10 5 3 2 0 82 8 422
2014 Provides services to public 37 40 10 7 3 3 1 80 10 305
2014 Does not provide services to public 39 35 11 6 4 4 1 78 11 395
2011 Provides services to public 32 36 9 11 7 4 0 71 19 317
2011 Does not provide services to public 36 32 13 9 5 3 1 72 14 406
2008 Provides services to public 39 34 12 6 5 4 1 77 11 277
2008 Does not provide services to public 42 33 10 5 4 3 1 79 10 371

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 44 13 8 2 3 1 76 10 260
2017 Does not provide services to public 32 35 17 7 4 5 1 71 11 421
2014 Provides services to public 20 35 22 10 8 4 1 58 19 303
2014 Does not provide services to public 18 34 22 8 6 9 1 59 16 395
2011 Provides services to public 21 33 18 14 11 2 0 56 26 318
2011 Does not provide services to public 17 36 22 11 5 7 2 58 17 409

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 26 19 14 8 9 3 53 26 261
2017 Does not provide services to public 23 29 14 11 10 10 3 60 24 421
2014 Provides services to public 19 23 15 13 14 10 6 49 33 305
2014 Does not provide services to public 14 26 15 15 13 13 5 49 33 394
2011 Provides services to public 14 17 18 14 19 11 7 37 41 317
2011 Does not provide services to public 13 20 20 15 13 13 6 41 35 409

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 17 7 2 1 1 3 90 3 261
2017 Does not provide services to public 65 19 5 4 1 2 3 89 5 421
2014 Provides services to public 61 23 6 2 3 2 4 88 5 304
2014 Does not provide services to public 58 22 6 5 2 2 4 87 7 395

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 19 4 2 1 3 1 92 4 260
2017 Does not provide services to public 69 20 4 1 0 3 3 95 1 420
2014 Provides services to public 67 18 4 2 3 4 2 91 5 305
2014 Does not provide services to public 67 19 5 1 1 4 3 93 3 395
2011 Provides services to public 67 16 9 2 2 3 2 87 4 319
2011 Does not provide services to public 63 22 6 3 1 3 2 89 4 407
2008 Provides services to public 74 13 5 2 2 2 2 90 4 277
2008 Does not provide services to public 71 15 8 2 1 1 1 89 3 370

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 28 20 16 12 4 1 49 30 260
2017 Does not provide services to public 25 34 18 11 7 5 0 62 19 421
2014 Provides services to public 20 22 21 16 13 4 4 46 31 305
2014 Does not provide services to public 19 34 17 12 12 5 1 56 26 395
2011 Provides services to public 12 25 18 19 21 2 3 39 42 318
2011 Does not provide services to public 18 29 16 17 16 3 1 49 34 408
2008 Provides services to public 15 25 15 22 16 6 2 43 41 277
2008 Does not provide services to public 22 30 22 13 11 2 0 53 25 369

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 18 16 19 24 3 5 35 47 262
2017 Does not provide services to public 18 27 17 15 17 3 3 47 35 421
2014 Provides services to public 14 18 14 19 26 4 5 35 49 305
2014 Does not provide services to public 14 25 16 18 21 3 3 41 41 395
2011 Provides services to public 8 18 14 22 30 1 8 28 57 316
2011 Does not provide services to public 13 21 18 18 25 2 2 36 45 409
2008 Provides services to public 11 23 11 20 25 5 5 38 50 277
2008 Does not provide services to public 14 27 18 16 19 3 3 43 38 370

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 34 24 14 5 4 0 55 19 262
2017 Does not provide services to public 26 38 16 8 6 5 1 68 15 420

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 33 17 4 3 5 0 74 7 262
2017 Does not provide services to public 42 34 12 2 3 6 0 81 6 417
2014 Provides services to public 43 35 10 5 4 3 0 80 9 305
2014 Does not provide services to public 44 33 12 4 2 5 0 82 6 395

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 43 12 8 2 1 0 78 10 262
2017 Does not provide services to public 43 38 10 4 2 3 0 84 6 422
2014 Provides services to public 42 32 12 8 3 3 0 76 12 304
2014 Does not provide services to public 45 37 9 5 2 2 0 84 7 395
2011 Provides services to public 30 39 13 8 7 3 0 71 15 319
2011 Does not provide services to public 30 41 15 8 5 1 0 72 13 407

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 42 9 6 3 0 0 83 9 261
2017 Does not provide services to public 51 34 6 5 3 0 0 86 8 421
2014 Provides services to public 48 34 7 7 3 0 0 82 10 305
2014 Does not provide services to public 53 35 6 3 2 1 0 89 5 395
2011 Provides services to public 30 38 14 10 6 1 0 69 17 317
2011 Does not provide services to public 42 38 10 6 4 1 0 80 10 407
2008 Provides services to public 39 34 10 11 6 1 0 73 17 279
2008 Does not provide services to public 41 39 11 4 3 1 0 81 7 371

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 32 20 11 4 0 0 64 16 261
2017 Does not provide services to public 41 31 16 7 5 1 0 73 12 422
2014 Provides services to public 32 32 19 11 5 1 0 64 17 305
2014 Does not provide services to public 33 38 12 11 5 1 0 71 16 395
2011 Provides services to public 23 33 20 17 7 1 0 57 24 318
2011 Does not provide services to public 26 35 22 9 6 0 1 62 16 408

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 37 18 8 6 0 0 68 14 260
2017 Does not provide services to public 44 34 10 7 4 1 0 79 12 420
2014 Provides services to public 34 33 16 12 5 0 0 67 17 304
2014 Does not provide services to public 32 40 12 12 4 0 0 72 16 395
2011 Provides services to public 22 40 16 14 7 1 0 62 22 319
2011 Does not provide services to public 29 38 17 11 5 0 0 67 16 409
2008 Provides services to public 33 36 12 11 6 2 0 71 17 278
2008 Does not provide services to public 33 40 14 10 4 1 0 73 14 371

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 29 21 12 6 3 1 60 18 260
2017 Does not provide services to public 35 30 15 8 7 4 1 69 15 422
2014 Provides services to public 30 24 20 11 9 5 1 57 22 305
2014 Does not provide services to public 33 24 18 14 7 4 0 60 22 394
2011 Provides services to public 22 28 17 12 13 5 2 55 27 317
2011 Does not provide services to public 29 27 19 12 9 3 0 59 22 408
2008 Provides services to public 28 24 15 12 10 6 6 59 24 277
2008 Does not provide services to public 30 28 16 11 8 4 2 62 20 371
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 19 47 34 262
2017 Does not provide services to public 26 36 38 422
2014 Provides services to public 19 44 37 305
2014 Does not provide services to public 30 35 35 395
2011 Provides services to public 28 37 35 318
2011 Does not provide services to public 36 32 33 408

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 15 14 47 2 10 12 52
2017 Does not provide services to public 18 15 43 7 12 5 111
2014 Provides services to public 17 20 32 2 9999 29 59
2014 Does not provide services to public 19 13 44 11 9999 13 120
2011 Provides services to public 13 12 46 12 9999 17 88
2011 Does not provide services to public 22 16 51 5 9999 5 147
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 16 84 261
2017 Does not provide services to public 14 86 420
2014 Provides services to public 17 83 305
2014 Does not provide services to public 19 81 394

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 40
2017 Does not provide services to public 48 56
2014 Provides services to public 50 49
2014 Does not provide services to public 56 76

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 40
2017 Does not provide services to public 65 56
2014 Provides services to public 44 49
2014 Does not provide services to public 50 76

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 56
2014 Provides services to public 9 49
2014 Does not provide services to public 7 76

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 40
2017 Does not provide services to public 0 56
2014 Does not provide services to public 0 76

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 40

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 40
2014 Provides services to public 13 49
2014 Does not provide services to public 0 76

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 40

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 40
2017 Does not provide services to public 37 56
2014 Provides services to public 41 49
2014 Does not provide services to public 26 76

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 40
2017 Does not provide services to public 37 56
2014 Provides services to public 31 49
2014 Does not provide services to public 33 76

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 40
2017 Does not provide services to public 44 56
2014 Provides services to public 27 49
2014 Does not provide services to public 30 76

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 40
2017 Does not provide services to public 41 56
2014 Provides services to public 37 49
2014 Does not provide services to public 31 76

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 40
2017 Does not provide services to public 34 56
2014 Provides services to public 17 49
2014 Does not provide services to public 21 76

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 40
2017 Does not provide services to public 65 56
2014 Provides services to public 50 49
2014 Does not provide services to public 50 76

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 40
2017 Does not provide services to public 45 56
2014 Provides services to public 37 49
2014 Does not provide services to public 33 76

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 56
2014 Does not provide services to public 7 76

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 40
2017 Does not provide services to public 12 56
2014 Provides services to public 12 49
2014 Does not provide services to public 7 76

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 40
2017 Does not provide services to public 43 56
2014 Provides services to public 47 49
2014 Does not provide services to public 27 76

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 40
2017 Does not provide services to public 17 56
2014 Provides services to public 23 49
2014 Does not provide services to public 28 76

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 40
2017 Does not provide services to public 20 56
2014 Provides services to public 17 49
2014 Does not provide services to public 16 76

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 39
2017 Does not provide services to public 52 56
2014 Provides services to public 59 49
2014 Does not provide services to public 55 76

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 39
2017 Does not provide services to public 36 56
2014 Provides services to public 25 49
2014 Does not provide services to public 32 76

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 56
2014 Provides services to public 22 49
2014 Does not provide services to public 18 76

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 39
2017 Does not provide services to public 26 56
2014 Provides services to public 20 49
2014 Does not provide services to public 16 76

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 56

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 39
2017 Does not provide services to public 9 56
2014 Provides services to public 22 49
2014 Does not provide services to public 15 76

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 56
2014 Provides services to public 12 49
2014 Does not provide services to public 7 76

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 39
2017 Does not provide services to public 18 56
2014 Provides services to public 21 49
2014 Does not provide services to public 23 76

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 37
2017 Does not provide services to public 19 52
2014 Provides services to public 18 47
2014 Does not provide services to public 10 71

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 22 52
2014 Provides services to public 15 47
2014 Does not provide services to public 15 71

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 37
2017 Does not provide services to public 15 52
2014 Does not provide services to public 13 71

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 52
2014 Provides services to public 21 47
2014 Does not provide services to public 9 71

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 52
2014 Provides services to public 14 47
2014 Does not provide services to public 15 71

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 37
2017 Does not provide services to public 11 52
2014 Provides services to public 16 47
2014 Does not provide services to public 8 71

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 37
2017 Does not provide services to public 36 52
2014 Provides services to public 20 47
2014 Does not provide services to public 14 71

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 37
2017 Does not provide services to public 36 52
2014 Provides services to public 42 47
2014 Does not provide services to public 38 71

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 37
2014 Provides services to public 0 47
2014 Does not provide services to public 0 71

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 37
2017 Does not provide services to public 46 52
2014 Provides services to public 48 47
2014 Does not provide services to public 46 71

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 37
2017 Does not provide services to public 17 52
2014 Provides services to public 14 47
2014 Does not provide services to public 17 71

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 90 10 40
2017 Does not provide services to public 85 15 56

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 16 20 7 5 25 6 54 17 262
2017 Does not provide services to public 17 20 15 4 6 28 9 59 16 422
2014 Provides services to public 16 14 19 7 4 31 8 50 18 305
2014 Does not provide services to public 15 20 17 6 5 31 7 55 18 395

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 17 5 3 11 1 72 9 260
2017 Does not provide services to public 33 32 15 5 5 10 1 73 11 418
2014 Provides services to public 24 26 21 7 4 17 1 61 13 305
2014 Does not provide services to public 25 31 17 6 3 15 2 68 11 395
2011 Provides services to public 28 37 17 6 5 7 0 70 12 315
2011 Does not provide services to public 30 34 20 7 2 6 0 68 10 408
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 47 11 10 3 1 8 74 14 262
2017 Does not provide services to public 22 43 10 6 4 2 13 77 12 422
2014 Provides services to public 24 43 12 6 2 2 12 77 9 305
2014 Does not provide services to public 23 41 12 6 3 2 12 76 10 395
2011 Provides services to public 20 39 10 5 1 1 23 78 9 317
2011 Does not provide services to public 21 49 11 6 1 1 10 79 8 409
2008 Provides services to public 17 42 11 5 2 2 21 76 10 277
2008 Does not provide services to public 25 44 10 5 3 1 13 80 9 371

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 25 23 13 7 14 9 45 26 262
2017 Does not provide services to public 9 23 19 7 3 25 14 52 17 422
2014 Provides services to public 10 21 19 13 9 14 15 43 30 305
2014 Does not provide services to public 9 21 21 9 5 21 15 46 22 395
2011 Provides services to public 7 20 22 9 6 13 24 42 23 317
2011 Does not provide services to public 8 23 23 9 6 19 13 45 21 409

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 33 8 4 1 8 8 84 6 262
2017 Does not provide services to public 40 28 7 1 1 10 13 89 2 422
2014 Provides services to public 34 29 10 4 3 6 13 79 9 303
2014 Does not provide services to public 38 25 9 3 1 9 15 84 5 394
2011 Provides services to public 33 23 12 0 2 6 24 80 3 317
2011 Does not provide services to public 36 32 10 3 2 6 10 82 6 410
2008 Provides services to public 23 34 8 2 2 10 21 82 7 278
2008 Does not provide services to public 37 32 8 2 1 8 12 87 3 371

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 31 8 9 4 11 8 74 16 259
2017 Does not provide services to public 33 26 10 2 2 15 13 82 5 420
2014 Provides services to public 25 25 13 8 6 12 11 65 18 305
2014 Does not provide services to public 29 29 12 2 2 11 14 78 6 394
2011 Provides services to public 20 24 14 3 5 10 24 66 13 316
2011 Does not provide services to public 28 33 13 4 3 10 10 75 9 410
2008 Provides services to public 23 25 11 6 5 8 22 69 16 277
2008 Does not provide services to public 35 31 10 2 1 9 12 83 4 371
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 8 92 261
2017 Does not provide services to public 8 92 420
2014 Provides services to public 5 95 304
2014 Does not provide services to public 6 94 395

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 35 31
2014 Does not provide services to public 25 24

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 84 19
2017 Does not provide services to public 82 31
2014 Provides services to public 94 16
2014 Does not provide services to public 77 24

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 19
2017 Does not provide services to public 0 31
2014 Provides services to public 0 16
2014 Does not provide services to public 0 24

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 31

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 31
2014 Provides services to public 0 16
2014 Does not provide services to public 0 24

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 19
2017 Does not provide services to public 21 31

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 19
2017 Does not provide services to public 20 31
2014 Does not provide services to public 20 24

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 31

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 19
2017 Does not provide services to public 29 31

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 19

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 19

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 19

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 31
2014 Provides services to public 40 16

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 19
2017 Does not provide services to public 0 31
2014 Provides services to public 0 16
2014 Does not provide services to public 0 24

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 19
2017 Does not provide services to public 18 31
2014 Does not provide services to public 46 24

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 20
2017 Does not provide services to public 35 31
2014 Does not provide services to public 35 23

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 20
2017 Does not provide services to public 17 31
2014 Does not provide services to public 30 23

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 31
2014 Does not provide services to public 25 23

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2014 Provides services to public 0 16
2014 Does not provide services to public 0 23

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2014 Provides services to public 0 16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 20
2017 Does not provide services to public 38 31
2014 Provides services to public 64 16
2014 Does not provide services to public 30 23

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2014 Does not provide services to public 20 22

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 20
2017 Does not provide services to public 32 30
2014 Provides services to public 59 16

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 20
2017 Does not provide services to public 33 30
2014 Provides services to public 72 16
2014 Does not provide services to public 37 22

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20
2017 Does not provide services to public 0 30
2014 Provides services to public 0 16
2014 Does not provide services to public 0 22

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 20
2017 Does not provide services to public 37 30
2014 Provides services to public 49 16
2014 Does not provide services to public 67 22

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 20

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 31 30

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 96 4 20
2017 Does not provide services to public 90 10 31

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 16 20 5 1 33 5 60 9 262
2017 Does not provide services to public 19 17 17 3 4 32 8 61 11 421
2014 Provides services to public 18 13 20 4 2 35 8 54 11 304
2014 Does not provide services to public 19 16 16 3 2 36 8 63 8 395

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 33 16 4 1 14 1 75 6 261
2017 Does not provide services to public 34 32 12 3 4 13 2 79 7 421
2014 Provides services to public 32 24 19 4 2 17 1 69 7 305
2014 Does not provide services to public 31 26 17 3 2 20 1 73 6 395
2011 Provides services to public 31 33 18 4 4 9 1 72 9 318
2011 Does not provide services to public 35 35 17 3 2 7 1 76 5 408
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 22 23 17 21 0 1 39 39 261
2017 Does not provide services to public 17 24 19 12 24 1 2 43 37 421

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 19 28 18 24 0 1 30 42 260
2017 Does not provide services to public 17 26 26 16 11 1 2 45 28 422

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 28 18 13 18 0 3 49 33 260
2017 Does not provide services to public 24 33 23 10 8 1 2 58 18 422

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 20 24 18 26 0 0 31 45 260
2017 Does not provide services to public 16 21 26 17 16 2 1 38 34 421

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 21 13 8 12 0 12 62 22 258
2017 Does not provide services to public 43 22 15 5 4 1 9 73 11 422

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 24 22 14 11 1 2 51 26 262
2017 Does not provide services to public 30 27 22 13 5 1 2 59 18 416

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 29 24 15 6 1 2 54 21 262
2017 Does not provide services to public 30 32 18 9 6 1 3 65 16 416

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 27 22 16 9 0 2 52 26 262
2017 Does not provide services to public 21 33 22 14 6 1 2 56 21 416

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 29 20 9 5 1 3 65 14 262
2017 Does not provide services to public 30 31 21 9 5 2 2 63 15 417

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 30 25 9 5 1 2 60 14 257
2017 Does not provide services to public 34 31 18 12 3 1 2 66 15 416

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 26 14 6 3 0 2 76 9 260
2017 Does not provide services to public 57 24 11 4 2 0 2 83 6 421

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 15 5 3 3 0 3 87 7 258
2017 Does not provide services to public 75 10 6 2 3 1 4 89 5 422

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 30 8 3 4 0 2 85 7 261
2017 Does not provide services to public 57 23 11 3 2 0 3 83 6 421

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 25 10 3 4 0 3 82 7 260
2017 Does not provide services to public 61 22 6 4 4 1 2 86 8 420

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 12 6 1 3 0 25 87 5 261
2017 Does not provide services to public 55 13 6 2 1 0 23 89 3 421

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 27 13 5 3 0 5 78 8 259
2017 Does not provide services to public 70 14 6 2 1 0 8 91 2 416

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 18 10 5 13 1 4 70 19 261
2017 Does not provide services to public 54 19 10 6 6 0 4 77 13 422

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 29 11 4 3 0 5 81 8 259
2017 Does not provide services to public 51 27 13 3 2 0 4 81 6 421

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 25 45 16 7 0 0 32 23 261
2017 Does not provide services to public 15 29 36 13 6 0 1 44 19 420

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 24 41 18 5 1 2 24 33 262
2017 Does not provide services to public 7 18 39 24 10 0 1 35 25 420

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 40 20 14 8 6 0 55 24 261
2017 Does not provide services to public 20 37 16 11 7 8 0 63 19 421

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 34 22 20 10 2 0 48 30 260
2017 Does not provide services to public 20 41 15 13 6 4 0 64 20 421
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 261
2017 Does not provide services to public 18 82 421
2014 Provides services to public 13 87 305
2014 Does not provide services to public 15 85 392

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 83 17 52
2017 Does not provide services to public 79 21 74
2014 Provides services to public 76 24 41
2014 Does not provide services to public 82 18 57

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 38 2 5 2 0 0 90 7 43
2017 Does not provide services to public 63 27 7 1 0 0 2 92 2 59
2014 Provides services to public 40 47 7 0 6 0 0 87 6 31
2014 Does not provide services to public 63 22 2 11 2 0 0 85 13 48
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 23 20 12 19 4 1 23 77 262
2017 Does not provide services to public 22 22 21 13 16 6 1 24 76 421

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 189
2017 Does not provide services to public 26 299

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 189
2017 Does not provide services to public 33 299

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 189
2017 Does not provide services to public 19 299

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 189
2017 Does not provide services to public 40 299

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 189
2017 Does not provide services to public 8 299

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 189
2017 Does not provide services to public 48 299

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 7 47 18 8 3 16 183
2017 Does not provide services to public 5 53 19 9 5 10 288

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 21 15 18 27 2 9 33 50 193
2017 Does not provide services to public 12 26 13 17 20 3 8 43 42 299

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 7 14 14 56 4 5 9 76 193
2017 Does not provide services to public 3 9 10 14 54 3 7 13 75 299
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