2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - LP

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 37 59 0 4 0 0 0 96 4 24
2017 LP-02 33 60 0 7 0 0 0 93 7 15
2014 LP 35 55 0 10 0 0 0 90 10 20
2014 LP-02 25 58 0 17 0 0 0 83 17 12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 83 13 0 0 4 0 0 96 4 24
2017 LP-02 80 13 0 0 7 0 0 93 7 15
2014 LP 70 25 0 0 5 0 0 95 5 20
2014 LP-02 75 25 0 0 0 0 0 100 0 12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 59 25 4 4 8 0 0 83 12 24
2017 LP-02 40 33 7 7 13 0 0 73 20 15
2014 LP 55 15 10 10 10 0 0 70 20 20
2014 LP-02 50 17 8 17 8 0 0 67 25 12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 66 29 0 4 0 0 0 96 4 24
2017 LP-02 80 20 0 0 0 0 0 100 0 15
2014 LP 55 35 0 10 0 0 0 90 10 20
2014 LP-02 42 42 0 17 0 0 0 83 17 12

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 58 34 4 0 0 4 0 96 0 24
2017 LP-02 53 40 7 0 0 0 0 93 0 15
2014 LP 45 40 5 10 0 0 0 85 10 20
2014 LP-02 42 50 0 8 0 0 0 92 8 12

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 79 13 4 4 0 0 0 91 4 24
2017 LP-02 73 13 7 7 0 0 0 86 7 15
2014 LP 70 25 0 5 0 0 0 95 5 20
2014 LP-02 67 33 0 0 0 0 0 100 0 12

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 83 13 4 0 0 0 0 96 0 24
2017 LP-02 73 20 7 0 0 0 0 93 0 15
2014 LP 75 20 0 5 0 0 0 95 5 20
2014 LP-02 75 25 0 0 0 0 0 100 0 12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 54 38 5 0 0 4 0 95 0 24
2017 LP-02 53 40 0 0 0 7 0 100 0 15
2014 LP 55 25 20 0 0 0 0 80 0 20
2014 LP-02 58 17 25 0 0 0 0 75 0 12

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 54 37 0 4 0 4 0 96 4 24
2017 LP-02 47 46 0 7 0 0 0 93 7 15
2014 LP 50 30 10 10 0 0 0 80 10 20
2014 LP-02 58 25 17 0 0 0 0 83 0 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 0 17 17 8 12 17 29 31 38 24
2017 LP-02 0 13 20 13 20 0 34 20 50 15
2014 LP 11 0 11 26 47 0 5 11 78 19
2014 LP-02 0 0 9 18 64 0 9 0 90 11

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 50 42 4 4 0 0 0 92 4 24
2017 LP-02 46 40 7 7 0 0 0 87 7 15
2014 LP 50 40 0 10 0 0 0 90 10 20
2014 LP-02 50 42 0 8 0 0 0 92 8 12

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 41 46 4 4 4 0 0 87 8 24
2017 LP-02 33 46 7 7 7 0 0 80 13 15
2014 LP 45 25 10 20 0 0 0 70 20 20
2014 LP-02 33 42 8 17 0 0 0 75 17 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 54 37 4 4 0 0 0 92 4 24
2017 LP-02 54 33 7 7 0 0 0 87 7 15

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 62 29 4 4 0 0 0 92 4 24
2017 LP-02 60 34 7 0 0 0 0 93 0 15
2014 LP 55 30 10 0 5 0 0 85 5 20
2014 LP-02 50 33 8 0 8 0 0 83 8 12

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 52 35 5 4 4 0 0 87 9 23
2017 LP-02 40 40 7 7 7 0 0 80 13 15

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 92 4 0 4 0 0 0 96 4 24
2017 LP-02 87 7 0 7 0 0 0 93 7 15
2014 LP 80 10 5 5 0 0 0 90 5 20
2014 LP-02 75 17 8 0 0 0 0 92 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 38 46 4 12 0 0 0 83 12 24
2017 LP-02 33 40 7 20 0 0 0 73 20 15
2014 LP 25 35 10 25 5 0 0 60 30 20
2014 LP-02 17 42 17 25 0 0 0 58 25 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 42 41 4 13 0 0 0 83 13 24
2017 LP-02 33 40 7 20 0 0 0 73 20 15
2014 LP 40 20 20 20 0 0 0 60 20 20
2014 LP-02 25 25 33 17 0 0 0 50 17 12

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 42 46 4 9 0 0 0 87 9 24
2017 LP-02 33 46 7 14 0 0 0 80 14 15
2014 LP 30 30 25 15 0 0 0 60 15 20
2014 LP-02 25 42 25 8 0 0 0 67 8 12

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 67 29 4 0 0 0 0 96 0 24
2017 LP-02 60 34 7 0 0 0 0 93 0 15
2014 LP 50 35 5 5 5 0 0 85 10 20
2014 LP-02 50 42 8 0 0 0 0 92 0 12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 39 35 4 9 4 0 9 81 14 23
2017 LP-02 46 40 0 7 7 0 0 87 13 15
2014 LP 20 40 25 10 5 0 0 60 15 20
2014 LP-02 25 50 8 8 8 0 0 75 17 12

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 0 13 39 18 17 9 4 40 15 23
2017 LP-02 0 14 43 22 14 7 0 39 15 14
2014 LP 10 15 60 10 5 0 0 15 25 20
2014 LP-02 8 17 58 17 0 0 0 17 25 12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 4 12 17 29 21 4 12 60 20 24
2017 LP-02 7 20 27 20 20 0 7 43 28 15
2014 LP 10 20 15 25 30 0 0 55 30 20
2014 LP-02 17 17 17 25 25 0 0 50 33 12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 4 4 33 30 12 12 4 50 10 24
2017 LP-02 7 7 40 20 13 13 0 39 15 15
2014 LP 10 20 35 30 5 0 0 35 30 20
2014 LP-02 17 17 42 25 0 0 0 25 33 12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 0 5 37 38 8 12 0 52 5 24
2017 LP-02 0 0 46 47 0 7 0 50 0 15
2014 LP 5 10 45 35 5 0 0 40 15 20
2014 LP-02 0 8 50 42 0 0 0 42 8 12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 0 17 46 21 4 8 4 28 19 24
2017 LP-02 0 27 47 20 0 7 0 21 28 15
2014 LP 10 15 40 30 5 0 0 35 25 20
2014 LP-02 8 17 58 17 0 0 0 17 25 12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 4 8 12 25 25 17 8 67 17 24
2017 LP-02 0 13 20 27 33 0 7 64 14 15
2014 LP 0 10 15 55 20 0 0 75 10 20
2014 LP-02 0 8 17 58 17 0 0 75 8 12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 4 4 33 30 4 21 4 45 11 24
2017 LP-02 7 7 33 27 7 20 0 42 17 15
2014 LP 0 25 25 35 5 5 5 44 28 20
2014 LP-02 0 25 25 33 0 8 8 40 30 12
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 75 13 4 4 4 0 0 88 8 24
2017 LP-02 67 13 7 7 7 0 0 80 13 15
2014 LP 75 5 10 5 5 0 0 80 10 20
2014 LP-02 83 8 0 8 0 0 0 92 8 12

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 26 35 0 13 4 22 0 78 22 23
2017 LP-02 20 33 0 20 7 20 0 67 33 15
2014 LP 60 10 0 10 20 0 0 70 30 20
2014 LP-02 67 8 0 8 17 0 0 75 25 12

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 66 25 4 0 4 0 0 92 4 24
2017 LP-02 67 27 0 0 7 0 0 93 7 15
2014 LP 60 15 5 10 10 0 0 75 20 20
2014 LP-02 67 17 0 8 8 0 0 83 17 12

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 50 34 4 4 4 4 0 87 9 24
2017 LP-02 53 20 7 7 7 7 0 79 14 15
2014 LP 55 25 5 10 5 0 0 80 15 20
2014 LP-02 58 33 0 0 8 0 0 92 8 12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 34 46 0 0 4 17 0 95 5 24
2017 LP-02 33 46 0 0 7 14 0 92 8 15
2014 LP 55 20 0 25 0 0 0 75 25 20
2014 LP-02 58 17 0 25 0 0 0 75 25 12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 18 22 17 13 4 26 0 53 24 23
2017 LP-02 13 27 13 13 7 27 0 55 27 15
2014 LP 35 20 15 5 25 0 0 55 30 20
2014 LP-02 33 25 17 8 17 0 0 58 25 12

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 79 17 4 0 0 0 0 96 0 24
2017 LP-02 87 7 7 0 0 0 0 93 0 15
2014 LP 75 10 0 10 5 0 0 85 15 20
2014 LP-02 83 8 0 8 0 0 0 92 8 12
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 62 21 9 8 0 0 0 83 8 24
2017 LP-02 60 13 14 13 0 0 0 73 13 15
2014 LP 45 20 5 10 20 0 0 65 30 20
2014 LP-02 58 8 8 8 17 0 0 67 25 12

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 58 25 4 8 0 4 0 87 9 24
2017 LP-02 46 27 7 13 0 7 0 78 14 15
2014 LP 55 10 0 10 25 0 0 65 35 20
2014 LP-02 67 0 0 17 17 0 0 67 33 12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 58 29 9 4 0 0 0 87 4 24
2017 LP-02 40 40 14 7 0 0 0 80 7 15
2014 LP 50 20 5 5 20 0 0 70 25 20
2014 LP-02 58 17 8 8 8 0 0 75 17 12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 87 8 0 4 0 0 0 96 4 24
2017 LP-02 87 7 0 7 0 0 0 93 7 15
2014 LP 80 10 10 0 0 0 0 90 0 20
2014 LP-02 92 8 0 0 0 0 0 100 0 12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 67 13 0 8 0 12 0 91 9 24
2017 LP-02 66 14 0 13 0 7 0 86 14 15
2014 LP 65 30 5 0 0 0 0 95 0 20
2014 LP-02 67 25 8 0 0 0 0 92 0 12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 71 21 0 4 4 0 0 92 8 24
2017 LP-02 67 20 0 7 7 0 0 87 13 15

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 75 9 8 4 4 0 0 83 8 24
2017 LP-02 66 7 13 7 7 0 0 73 13 15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 71 25 0 0 4 0 0 96 4 24
2017 LP-02 66 27 0 0 7 0 0 93 7 15
2014 LP 60 5 10 5 20 0 0 65 25 20
2014 LP-02 67 0 17 8 8 0 0 67 17 12
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 46 25 4 8 0 17 0 85 10 24
2017 LP-02 27 33 7 13 0 20 0 75 17 15
2014 LP 50 20 5 10 10 5 0 74 21 20
2014 LP-02 42 17 8 17 8 8 0 64 27 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 38 38 12 4 4 4 0 78 9 24
2017 LP-02 13 54 13 7 7 7 0 72 14 15
2014 LP 25 25 5 25 20 0 0 50 45 20
2014 LP-02 25 25 0 25 25 0 0 50 50 12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 29 38 17 0 4 13 0 76 5 24
2017 LP-02 13 46 20 0 7 14 0 69 8 15
2014 LP 20 20 10 30 20 0 0 40 50 20
2014 LP-02 17 17 8 33 25 0 0 33 58 12

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 25 38 17 4 4 12 0 72 9 24
2017 LP-02 13 40 27 7 7 7 0 57 14 15
2014 LP 25 20 5 20 30 0 0 45 50 20
2014 LP-02 17 17 8 25 33 0 0 33 58 12

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 12 50 13 8 4 12 0 71 14 24
2017 LP-02 7 47 13 13 7 13 0 62 23 15
2014 LP 25 35 15 5 20 0 0 60 25 20
2014 LP-02 25 25 17 8 25 0 0 50 33 12
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 37 46 4 0 8 4 0 87 9 24
2017 LP-02 33 47 7 0 13 0 0 80 13 15
2014 LP 35 30 20 15 0 0 0 65 15 20
2014 LP-02 33 25 25 17 0 0 0 58 17 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 62 25 4 0 0 9 0 95 0 24
2017 LP-02 60 27 7 0 0 7 0 93 0 15
2014 LP 60 40 0 0 0 0 0 100 0 20
2014 LP-02 67 33 0 0 0 0 0 100 0 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 59 33 8 0 0 0 0 92 0 24
2017 LP-02 60 27 13 0 0 0 0 87 0 15
2014 LP 25 65 10 0 0 0 0 90 0 20
2014 LP-02 25 75 0 0 0 0 0 100 0 12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 42 33 17 4 0 4 0 78 4 24
2017 LP-02 27 40 27 7 0 0 0 67 7 15
2014 LP 30 45 15 5 5 0 0 75 10 20
2014 LP-02 25 50 17 0 8 0 0 75 8 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 17 30 13 9 4 22 4 65 18 23
2017 LP-02 20 27 20 7 7 13 7 58 17 15
2014 LP 25 20 10 15 20 5 5 50 39 20
2014 LP-02 25 25 8 17 17 0 8 55 36 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 67 13 8 8 4 0 0 79 12 24
2017 LP-02 53 20 7 13 7 0 0 73 20 15
2014 LP 55 25 10 10 0 0 0 80 10 20
2014 LP-02 58 25 0 17 0 0 0 83 17 12

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 71 17 4 0 4 4 0 91 4 24
2017 LP-02 60 27 0 0 7 7 0 93 7 15
2014 LP 90 5 0 0 5 0 0 95 5 20
2014 LP-02 100 0 0 0 0 0 0 100 0 12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 29 33 9 12 0 17 0 75 15 24
2017 LP-02 27 20 14 20 0 20 0 58 25 15
2014 LP 35 20 20 15 10 0 0 55 25 20
2014 LP-02 33 25 25 17 0 0 0 58 17 12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 29 34 8 13 9 4 4 68 23 24
2017 LP-02 33 27 13 7 14 7 0 64 22 15
2014 LP 15 25 30 15 10 5 0 42 26 20
2014 LP-02 8 17 42 25 0 8 0 27 27 12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 33 50 4 4 0 8 0 91 5 24
2017 LP-02 27 47 7 7 0 13 0 85 8 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 50 34 4 0 0 12 0 95 0 24
2017 LP-02 54 33 7 0 0 7 0 93 0 15
2014 LP 40 25 20 5 0 10 0 72 6 20
2014 LP-02 42 33 17 0 0 8 0 82 0 12

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 50 38 4 0 0 9 0 95 0 24
2017 LP-02 46 40 7 0 0 7 0 93 0 15
2014 LP 45 30 15 10 0 0 0 75 10 20
2014 LP-02 42 33 25 0 0 0 0 75 0 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 69 26 0 0 4 0 0 96 4 23
2017 LP-02 73 20 0 0 7 0 0 93 7 15
2014 LP 50 40 5 5 0 0 0 90 5 20
2014 LP-02 50 42 8 0 0 0 0 92 0 12

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 63 29 0 0 4 4 0 96 4 24
2017 LP-02 54 33 0 0 7 7 0 93 7 15
2014 LP 40 25 10 15 10 0 0 65 25 20
2014 LP-02 33 33 8 17 8 0 0 67 25 12

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 65 31 0 4 0 0 0 96 4 23
2017 LP-02 57 36 0 7 0 0 0 93 7 14
2014 LP 40 25 15 15 5 0 0 65 20 20
2014 LP-02 33 42 8 17 0 0 0 75 17 12

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 62 17 17 4 0 0 0 79 4 24
2017 LP-02 60 20 13 7 0 0 0 80 7 15
2014 LP 45 20 10 15 10 0 0 65 25 20
2014 LP-02 42 33 8 17 0 0 0 75 17 12
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 LP 8 58 33 24
2017 LP-02 7 46 47 15
2014 LP 35 55 10 20
2014 LP-02 33 50 17 12
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 12 17 0 0 4 50 17 88 13 24
2017 LP-02 7 13 0 0 7 54 20 75 25 15
2014 LP 25 5 25 10 10 20 5 40 27 20
2014 LP-02 25 0 25 8 17 17 8 33 33 12

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 34 41 4 0 4 17 0 90 5 24
2017 LP-02 33 40 7 0 7 14 0 85 8 15
2014 LP 25 25 25 5 10 10 0 56 17 20
2014 LP-02 25 25 33 0 17 0 0 50 17 12
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 12 41 8 4 9 0 25 72 17 24
2017 LP-02 7 40 13 7 0 0 34 70 10 15
2014 LP 10 50 0 5 0 0 35 92 8 20
2014 LP-02 8 42 0 8 0 0 42 86 14 12

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 0 21 0 0 4 34 41 83 17 24
2017 LP-02 0 20 0 0 7 27 46 75 25 15
2014 LP 5 20 15 0 0 15 45 63 0 20
2014 LP-02 0 8 17 0 0 8 67 33 0 12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 42 17 4 0 0 8 29 93 0 24
2017 LP-02 27 20 7 0 0 7 40 88 0 15
2014 LP 30 10 5 15 0 0 40 67 25 20
2014 LP-02 17 8 8 17 0 0 50 50 33 12

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 34 12 4 0 4 17 29 85 8 24
2017 LP-02 20 20 7 0 0 13 40 86 0 15
2014 LP 30 15 10 5 0 0 40 75 8 20
2014 LP-02 17 17 17 0 0 0 50 67 0 12
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 LP 0 100 24
2017 LP-02 0 100 15
2014 LP 0 100 20
2014 LP-02 0 100 12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 17 12 0 0 4 46 21 88 13 24
2017 LP-02 0 13 0 0 7 54 27 67 33 15
2014 LP 25 10 30 0 0 25 10 54 0 20
2014 LP-02 25 8 25 0 0 25 17 57 0 12

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 46 25 0 0 4 21 4 94 6 24
2017 LP-02 40 27 0 0 7 20 7 91 9 15
2014 LP 35 15 35 5 0 10 0 56 6 20
2014 LP-02 33 25 42 0 0 0 0 58 0 12
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 29 25 8 8 25 4 0 56 35 24
2017 LP-02 34 20 7 13 20 7 0 57 36 15

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 17 30 37 8 0 8 0 50 9 24
2017 LP-02 20 27 33 13 0 7 0 50 14 15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 25 33 29 8 0 4 0 61 9 24
2017 LP-02 20 33 33 7 0 7 0 57 7 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 17 42 12 17 4 8 0 64 23 24
2017 LP-02 20 33 13 20 7 7 0 57 28 15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 33 25 29 0 4 4 4 64 5 24
2017 LP-02 40 13 33 0 7 7 0 57 7 15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 21 38 21 12 0 4 4 64 14 24
2017 LP-02 27 27 20 20 0 7 0 57 21 15

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 34 38 8 8 0 8 4 81 9 24
2017 LP-02 33 34 13 13 0 7 0 72 14 15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 17 46 12 4 4 8 8 75 10 24
2017 LP-02 13 54 7 7 7 7 7 77 15 15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 33 38 4 8 0 4 12 85 10 24
2017 LP-02 27 46 7 7 0 7 7 85 8 15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 34 42 0 12 0 4 8 86 14 24
2017 LP-02 40 40 0 13 0 7 0 86 14 15

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 75 25 0 0 0 0 0 100 0 24
2017 LP-02 87 13 0 0 0 0 0 100 0 15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 96 0 0 4 0 0 0 96 4 24
2017 LP-02 100 0 0 0 0 0 0 100 0 15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 50 41 8 0 0 0 0 92 0 24
2017 LP-02 54 33 13 0 0 0 0 87 0 15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 75 12 8 4 0 0 0 88 4 24
2017 LP-02 67 20 7 7 0 0 0 87 7 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 63 8 8 0 0 0 21 90 0 24
2017 LP-02 60 7 7 0 0 0 27 91 0 15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 75 21 0 0 0 0 4 100 0 24
2017 LP-02 87 7 0 0 0 0 7 100 0 15

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 58 13 8 0 13 0 8 77 14 24
2017 LP-02 73 7 0 0 13 0 7 86 14 15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 54 25 12 0 0 4 4 86 0 24
2017 LP-02 67 20 7 0 0 7 0 93 0 15

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 25 42 29 0 4 0 0 67 4 24
2017 LP-02 27 47 20 0 7 0 0 73 7 15

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 0 4 43 35 17 0 0 52 4 23
2017 LP-02 0 7 40 40 13 0 0 54 7 15

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 30 35 17 4 4 9 0 72 10 23
2017 LP-02 36 36 21 0 7 0 0 72 7 14

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 29 54 8 0 4 4 0 87 4 24
2017 LP-02 27 60 7 0 7 0 0 87 7 15
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 LP-02 0 100 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 21 17 17 17 21 8 0 23 77 24
2017 LP-02 27 14 20 27 7 7 0 28 72 15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 LP 12 17
2017 LP-02 20 10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 LP 30 17
2017 LP-02 30 10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 LP 12 17
2017 LP-02 20 10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 LP 24 17
2017 LP-02 30 10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 LP 6 17
2017 LP-02 10 10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 LP 76 17
2017 LP-02 70 10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 LP 0 57 12 12 6 12 16
2017 LP-02 0 50 20 10 10 10 10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 12 29 6 17 30 6 0 44 50 17
2017 LP-02 10 30 10 20 30 0 0 40 50 10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 LP 0 12 0 0 76 0 12 13 87 17
2017 LP-02 0 10 0 0 80 0 11 11 89 10
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