2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	51	3	8	2	87	10	216
2017	3 to 10 years in current department or agency	34	48	4	10	3	82	13	246
2017	11 to 20 years in current department or agency	28	50	7	12	3	78	16	142
2017	More than 20 years in current department or agency	27	57	6	5	4	85	9	60
2014	Less than 3 years in current department or agency	42	44	4	7	3	86	10	157
2014	3 to 10 years in current department or agency	41	43	5	8	3	84	11	303
2014	11 to 20 years in current department or agency	35	51	3	9	1	86	10	144
2014	More than 20 years in current department or agency	36	47	6	5	6	83	11	83

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	80	16	2	2	0	0	0	96	2	216
2017	3 to 10 years in current department or agency	71	25	2	1	0	0	1	97	1	244
2017	11 to 20 years in current department or agency	64	29	2	2	3	0	1	93	5	141
2017	More than 20 years in current department or agency	42	49	1	6	2	0	0	91	8	60
2014	Less than 3 years in current department or agency	81	10	4	3	1	0	0	92	5	157
2014	3 to 10 years in current department or agency	74	18	3	3	1	1	0	92	5	303
2014	11 to 20 years in current department or agency	66	22	3	6	0	1	2	91	6	144
2014	More than 20 years in current department or agency	69	23	5	1	1	0	0	92	3	83

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	77	16	2	3	1	0	1	94	4	215
2017	3 to 10 years in current department or agency	66	23	5	5	1	0	1	90	6	246
2017	11 to 20 years in current department or agency	71	18	3	4	2	1	1	91	6	141
2017	More than 20 years in current department or agency	51	31	6	8	3	0	0	82	11	60
2014	Less than 3 years in current department or agency	69	21	3	5	2	0	1	90	6	156
2014	3 to 10 years in current department or agency	67	22	3	6	2	0	0	89	8	302
2014	11 to 20 years in current department or agency	63	25	4	6	1	0	2	89	7	144
2014	More than 20 years in current department or agency	70	16	5	5	5	0	0	86	10	83

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	36	3	13	1	0	0	83	14	216
2017	3 to 10 years in current department or agency	41	39	6	9	6	0	0	79	15	246
2017	11 to 20 years in current department or agency	50	30	4	10	6	0	0	80	16	142
2017	More than 20 years in current department or agency	36	37	3	15	8	0	2	74	23	60
2014	Less than 3 years in current department or agency	48	33	7	8	3	1	0	81	12	157
2014	3 to 10 years in current department or agency	45	32	6	12	5	0	0	77	17	302
2014	11 to 20 years in current department or agency	46	30	9	7	9	0	0	75	16	144
2014	More than 20 years in current department or agency	35	35	8	16	5	0	0	71	21	82

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	40	8	9	5	1	0	78	15	216
2017	3 to 10 years in current department or agency	31	41	15	10	3	0	1	72	13	246
2017	11 to 20 years in current department or agency	35	43	8	10	4	0	1	78	13	142
2017	More than 20 years in current department or agency	30	47	6	9	6	0	2	78	15	59
2014	Less than 3 years in current department or agency	33	44	10	8	4	0	1	77	12	156
2014	3 to 10 years in current department or agency	31	38	15	11	4	0	0	69	15	303
2014	11 to 20 years in current department or agency	31	39	14	13	4	0	0	70	16	144
2014	More than 20 years in current department or agency	35	38	10	11	6	0	0	72	17	83

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	33	6	7	2	0	86	9	215
2017	3 to 10 years in current department or agency	50	36	5	7	1	0	86	8	245
2017	11 to 20 years in current department or agency	43	34	13	5	5	1	77	10	141
2017	More than 20 years in current department or agency	40	41	8	7	2	2	82	9	60
2014	Less than 3 years in current department or agency	46	41	10	1	3	0	86	4	157
2014	3 to 10 years in current department or agency	41	36	12	8	3	0	77	11	303
2014	11 to 20 years in current department or agency	45	34	10	7	3	1	79	11	144
2014	More than 20 years in current department or agency	43	26	16	11	4	1	69	15	83

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	59	25	5	7	3	1	85	10	215
2017	3 to 10 years in current department or agency	58	31	5	3	3	0	89	6	245
2017	11 to 20 years in current department or agency	47	31	8	8	6	0	78	14	141
2017	More than 20 years in current department or agency	45	38	5	6	6	0	83	12	60
2014	Less than 3 years in current department or agency	53	34	7	3	3	0	87	6	157
2014	3 to 10 years in current department or agency	48	35	6	7	5	0	82	12	303
2014	11 to 20 years in current department or agency	48	36	7	6	2	0	84	9	143
2014	More than 20 years in current department or agency	47	29	10	10	4	0	77	14	83

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	31	10	6	1	0	82	7	215
2017	3 to 10 years in current department or agency	40	44	7	7	0	0	85	8	243
2017	11 to 20 years in current department or agency	45	39	6	7	2	1	84	10	141
2017	More than 20 years in current department or agency	32	39	18	6	2	3	74	8	60
2014	Less than 3 years in current department or agency	49	39	6	4	3	0	87	7	157
2014	3 to 10 years in current department or agency	42	37	12	8	0	0	79	9	303
2014	11 to 20 years in current department or agency	39	36	13	9	3	0	76	12	144
2014	More than 20 years in current department or agency	44	37	7	8	4	1	81	12	82

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	32	7	9	3	1	1	81	13	216
2017	3 to 10 years in current department or agency	37	34	10	12	7	0	1	71	19	244
2017	11 to 20 years in current department or agency	37	43	9	6	3	1	1	82	10	140
2017	More than 20 years in current department or agency	35	37	13	5	9	0	2	73	14	60
2014	Less than 3 years in current department or agency	41	27	10	11	9	1	1	70	20	156
2014	3 to 10 years in current department or agency	42	30	11	10	5	0	2	74	15	303
2014	11 to 20 years in current department or agency	39	36	9	8	7	0	1	75	16	144
2014	More than 20 years in current department or agency	37	28	22	8	2	0	2	66	11	83

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	16	11	6	16	6	23	52	32	215
2017	3 to 10 years in current department or agency	22	22	13	10	21	4	8	50	35	245
2017	11 to 20 years in current department or agency	25	18	9	12	16	0	19	54	35	141
2017	More than 20 years in current department or agency	18	26	7	21	13	2	12	52	40	59
2014	Less than 3 years in current department or agency	17	15	12	12	19	7	19	42	42	157
2014	3 to 10 years in current department or agency	29	20	10	10	14	2	16	59	29	303
2014	11 to 20 years in current department or agency	28	20	12	7	15	1	16	58	27	144
2014	More than 20 years in current department or agency	23	12	15	15	19	0	16	42	40	81

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	39	5	4	2	1	0	88	6	215
2017	3 to 10 years in current department or agency	41	43	8	6	2	0	0	85	8	246
2017	11 to 20 years in current department or agency	31	46	13	5	5	0	0	77	10	139
2017	More than 20 years in current department or agency	36	47	6	7	4	0	0	83	11	60
2014	Less than 3 years in current department or agency	40	45	9	3	2	0	0	86	5	157
2014	3 to 10 years in current department or agency	36	42	11	7	4	0	0	78	11	303
2014	11 to 20 years in current department or agency	37	40	12	6	4	1	0	78	10	144
2014	More than 20 years in current department or agency	36	37	13	12	1	0	1	73	14	83

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	35	11	8	7	1	74	15	215
2017	3 to 10 years in current department or agency	26	35	11	16	12	0	61	28	246
2017	11 to 20 years in current department or agency	21	40	7	18	14	0	61	31	140
2017	More than 20 years in current department or agency	21	33	15	17	14	0	54	31	60
2014	Less than 3 years in current department or agency	29	42	13	8	8	0	72	15	157
2014	3 to 10 years in current department or agency	24	34	14	17	10	1	58	27	303
2014	11 to 20 years in current department or agency	22	37	21	11	10	0	58	21	144
2014	More than 20 years in current department or agency	21	36	21	10	12	0	57	22	83

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	40	10	4	6	1	81	10	215
2017	3 to 10 years in current department or agency	33	47	11	7	2	0	80	9	245
2017	11 to 20 years in current department or agency	24	53	11	6	6	0	77	12	140
2017	More than 20 years in current department or agency	31	51	10	5	4	0	82	8	60

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	37	8	3	1	2	88	4	215
2017	3 to 10 years in current department or agency	49	40	5	4	1	0	90	5	245
2017	11 to 20 years in current department or agency	40	42	11	3	3	1	83	6	139
2017	More than 20 years in current department or agency	40	46	6	4	5	0	85	9	60
2014	Less than 3 years in current department or agency	54	34	6	4	2	0	88	6	157
2014	3 to 10 years in current department or agency	53	34	8	2	2	1	88	5	303
2014	11 to 20 years in current department or agency	43	40	9	3	4	0	84	7	143
2014	More than 20 years in current department or agency	55	31	7	4	2	1	87	6	83

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	33	6	9	4	2	80	14	214
2017	3 to 10 years in current department or agency	28	36	11	15	10	0	64	25	245
2017	11 to 20 years in current department or agency	25	43	9	9	13	1	68	22	139
2017	More than 20 years in current department or agency	23	45	13	8	11	0	68	19	60

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	29	6	2	1	0	91	3	216
2017	3 to 10 years in current department or agency	58	35	5	2	0	0	93	2	243
2017	11 to 20 years in current department or agency	54	34	9	3	0	0	88	3	142
2017	More than 20 years in current department or agency	54	36	8	2	0	0	90	2	59
2014	Less than 3 years in current department or agency	69	24	5	1	1	0	93	2	156
2014	3 to 10 years in current department or agency	64	28	6	0	1	0	92	2	303
2014	11 to 20 years in current department or agency	63	26	8	2	1	1	89	3	144
2014	More than 20 years in current department or agency	61	29	6	1	2	1	90	4	83

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	39	9	7	4	1	0	80	11	215
2017	3 to 10 years in current department or agency	29	38	11	12	9	0	0	68	21	245
2017	11 to 20 years in current department or agency	31	40	11	9	8	0	0	72	17	141
2017	More than 20 years in current department or agency	18	58	11	9	5	0	0	75	14	60
2014	Less than 3 years in current department or agency	31	44	10	10	6	0	0	74	16	157
2014	3 to 10 years in current department or agency	24	42	13	13	7	0	1	67	21	302
2014	11 to 20 years in current department or agency	24	43	12	13	8	1	0	68	21	144
2014	More than 20 years in current department or agency	21	41	17	13	7	1	0	63	21	83

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	32	11	10	2	1	1	76	12	216
2017	3 to 10 years in current department or agency	32	37	13	12	6	0	0	70	17	245
2017	11 to 20 years in current department or agency	36	37	10	12	5	0	0	72	17	142
2017	More than 20 years in current department or agency	28	43	16	8	5	0	0	72	13	60
2014	Less than 3 years in current department or agency	32	38	14	9	6	0	1	71	15	156
2014	3 to 10 years in current department or agency	29	36	17	10	7	0	0	65	18	303
2014	11 to 20 years in current department or agency	31	37	13	8	10	0	1	68	18	143
2014	More than 20 years in current department or agency	29	30	22	14	5	0	0	59	19	83

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	31	11	12	4	1	73	16	216
2017	3 to 10 years in current department or agency	27	39	11	15	8	0	66	23	245
2017	11 to 20 years in current department or agency	29	42	9	14	6	0	71	20	141
2017	More than 20 years in current department or agency	22	46	20	8	3	0	69	11	60
2014	Less than 3 years in current department or agency	38	37	9	8	8	0	75	16	157
2014	3 to 10 years in current department or agency	30	37	16	10	7	0	67	17	303
2014	11 to 20 years in current department or agency	31	38	16	9	6	0	69	15	144
2014	More than 20 years in current department or agency	28	33	23	11	5	0	61	16	83

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	36	7	2	2	0	89	5	216
2017	3 to 10 years in current department or agency	41	45	8	5	1	0	86	6	243
2017	11 to 20 years in current department or agency	41	42	8	6	4	0	82	10	142
2017	More than 20 years in current department or agency	39	52	2	7	0	0	91	7	60
2014	Less than 3 years in current department or agency	51	36	9	1	2	1	88	4	157
2014	3 to 10 years in current department or agency	43	37	12	5	3	1	81	8	303
2014	11 to 20 years in current department or agency	48	36	7	6	2	1	84	9	144
2014	More than 20 years in current department or agency	44	34	15	4	2	0	78	7	82

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	32	15	8	4	1	2	73	12	216
2017	3 to 10 years in current department or agency	31	34	19	10	6	0	0	65	16	245
2017	11 to 20 years in current department or agency	35	43	14	4	2	0	1	79	6	140
2017	More than 20 years in current department or agency	35	38	10	9	8	0	0	73	17	59
2014	Less than 3 years in current department or agency	41	25	20	6	7	0	0	66	14	157
2014	3 to 10 years in current department or agency	44	31	12	6	6	0	0	75	13	303
2014	11 to 20 years in current department or agency	45	32	15	5	2	0	1	78	7	144
2014	More than 20 years in current department or agency	36	31	17	10	4	1	1	68	14	82

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	8	19	35	16	12	4	5	31	30	215
2017	3 to 10 years in current department or agency	12	24	34	17	8	2	3	26	38	245
2017	11 to 20 years in current department or agency	10	26	40	16	6	0	4	22	37	140
2017	More than 20 years in current department or agency	17	18	43	13	5	2	2	19	36	57
2014	Less than 3 years in current department or agency	4	17	32	26	16	1	5	44	22	156
2014	3 to 10 years in current department or agency	6	19	36	27	8	1	3	37	26	303
2014	11 to 20 years in current department or agency	7	24	34	21	9	1	4	32	33	144
2014	More than 20 years in current department or agency	7	23	40	20	6	2	1	27	31	82

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	8	17	27	22	13	8	6	40	29	213
2017	3 to 10 years in current department or agency	13	26	26	15	13	3	4	30	43	245
2017	11 to 20 years in current department or agency	18	21	29	16	11	1	4	28	42	142
2017	More than 20 years in current department or agency	18	17	34	25	3	2	2	29	36	58
2014	Less than 3 years in current department or agency	9	17	25	23	15	7	4	43	29	157
2014	3 to 10 years in current department or agency	10	21	29	23	11	2	3	36	34	303
2014	11 to 20 years in current department or agency	12	20	35	18	9	1	4	28	34	144
2014	More than 20 years in current department or agency	12	28	29	15	15	1	1	30	40	83

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	12	26	26	15	6	8	48	22	212
2017	3 to 10 years in current department or agency	10	11	30	21	15	3	10	41	25	246
2017	11 to 20 years in current department or agency	12	21	26	16	14	1	10	35	36	142
2017	More than 20 years in current department or agency	11	15	38	17	6	7	6	26	30	58
2014	Less than 3 years in current department or agency	6	12	25	24	17	5	11	49	21	157
2014	3 to 10 years in current department or agency	9	17	30	23	11	2	8	38	29	302
2014	11 to 20 years in current department or agency	13	17	24	24	12	2	7	40	34	144
2014	More than 20 years in current department or agency	8	24	32	15	9	4	8	27	37	83

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	17	19	30	18	5	4	53	26	212
2017	3 to 10 years in current department or agency	10	18	26	29	15	0	2	45	28	243
2017	11 to 20 years in current department or agency	7	14	39	25	10	0	4	37	22	142
2017	More than 20 years in current department or agency	13	18	35	28	4	2	0	33	31	58
2014	Less than 3 years in current department or agency	14	11	21	28	20	1	6	51	26	156
2014	3 to 10 years in current department or agency	5	15	29	34	15	0	2	50	20	301
2014	11 to 20 years in current department or agency	4	12	40	26	14	0	4	41	17	143
2014	More than 20 years in current department or agency	4	17	39	25	12	3	0	38	22	83

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	14	18	22	18	17	4	6	39	37	212
2017	3 to 10 years in current department or agency	22	23	27	15	10	0	3	26	46	245
2017	11 to 20 years in current department or agency	14	26	29	19	9	0	3	29	41	141
2017	More than 20 years in current department or agency	25	26	32	9	6	2	0	15	52	57
2014	Less than 3 years in current department or agency	17	17	19	23	19	1	4	44	36	157
2014	3 to 10 years in current department or agency	17	19	32	19	10	0	3	30	37	303
2014	11 to 20 years in current department or agency	12	25	39	15	6	0	3	22	38	142
2014	More than 20 years in current department or agency	8	23	40	15	9	2	3	25	33	83

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	16	23	23	10	10	4	38	36	213
2017	3 to 10 years in current department or agency	14	23	29	17	13	1	4	31	39	245
2017	11 to 20 years in current department or agency	13	23	34	9	17	1	4	27	38	142
2017	More than 20 years in current department or agency	19	28	23	23	6	2	0	30	47	58
2014	Less than 3 years in current department or agency	11	24	19	17	12	8	9	35	41	157
2014	3 to 10 years in current department or agency	17	15	25	24	14	1	4	40	34	303
2014	11 to 20 years in current department or agency	10	22	33	19	10	0	5	31	34	144
2014	More than 20 years in current department or agency	8	24	27	21	12	4	4	36	34	82

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	9	14	32	16	16	8	6	37	26	214
2017	3 to 10 years in current department or agency	11	22	31	19	11	2	4	32	35	246
2017	11 to 20 years in current department or agency	13	17	38	17	11	0	3	30	31	142
2017	More than 20 years in current department or agency	9	29	28	23	6	5	0	30	40	58
2014	Less than 3 years in current department or agency	8	15	25	21	21	3	6	46	26	157
2014	3 to 10 years in current department or agency	8	17	34	21	11	2	6	35	28	303
2014	11 to 20 years in current department or agency	7	21	33	23	8	1	8	34	30	144
2014	More than 20 years in current department or agency	7	16	47	15	7	3	5	23	26	82

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	77	14	2	2	2	1	2	94	4	216
2017	3 to 10 years in current department or agency	71	20	3	3	1	0	2	94	4	246
2017	11 to 20 years in current department or agency	72	15	7	1	3	0	2	89	4	142
2017	More than 20 years in current department or agency	64	25	0	3	3	0	5	93	7	60
2014	Less than 3 years in current department or agency	77	13	4	1	3	0	2	92	4	157
2014	3 to 10 years in current department or agency	73	16	2	4	4	0	1	91	8	303
2014	11 to 20 years in current department or agency	70	18	3	5	1	0	4	91	6	143
2014	More than 20 years in current department or agency	73	17	3	3	4	0	1	91	6	83

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	25	11	6	3	11	8	76	11	215
2017	3 to 10 years in current department or agency	25	34	15	12	4	7	4	65	18	245
2017	11 to 20 years in current department or agency	24	42	12	11	7	1	2	69	19	142
2017	More than 20 years in current department or agency	26	37	17	9	3	8	0	68	14	60
2014	Less than 3 years in current department or agency	36	31	15	8	1	6	4	74	10	157
2014	3 to 10 years in current department or agency	33	35	12	9	5	2	3	72	15	303
2014	11 to 20 years in current department or agency	29	31	23	9	3	2	3	64	12	144
2014	More than 20 years in current department or agency	29	38	17	7	7	1	1	68	14	83

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	25	5	7	4	2	0	84	11	216
2017	3 to 10 years in current department or agency	42	34	8	10	6	1	0	76	16	246
2017	11 to 20 years in current department or agency	41	34	9	6	8	1	1	77	14	142
2017	More than 20 years in current department or agency	41	35	10	8	3	2	0	78	11	60
2014	Less than 3 years in current department or agency	54	25	9	9	2	1	0	80	11	157
2014	3 to 10 years in current department or agency	50	30	10	6	3	1	0	81	9	303
2014	11 to 20 years in current department or agency	54	27	10	6	3	0	0	81	9	144
2014	More than 20 years in current department or agency	52	29	3	10	6	0	0	81	16	83

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	34	7	10	3	3	0	80	13	216
2017	3 to 10 years in current department or agency	30	40	9	11	7	1	1	72	19	245
2017	11 to 20 years in current department or agency	27	38	15	12	7	1	1	66	19	142
2017	More than 20 years in current department or agency	37	32	13	12	4	2	0	70	16	60
2014	Less than 3 years in current department or agency	33	44	8	8	4	2	1	79	12	157
2014	3 to 10 years in current department or agency	27	42	11	15	4	1	1	70	19	303
2014	11 to 20 years in current department or agency	27	43	13	13	4	0	0	71	17	143
2014	More than 20 years in current department or agency	35	32	19	10	4	0	1	67	13	83

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	28	8	4	6	18	3	78	12	216
2017	3 to 10 years in current department or agency	29	26	14	14	8	7	1	60	25	244
2017	11 to 20 years in current department or agency	20	37	13	13	8	7	1	62	23	142
2017	More than 20 years in current department or agency	22	33	14	15	9	7	0	59	26	59
2014	Less than 3 years in current department or agency	36	26	13	7	5	13	1	71	13	157
2014	3 to 10 years in current department or agency	28	29	17	12	8	5	1	61	21	303
2014	11 to 20 years in current department or agency	27	30	15	12	8	7	1	62	22	144
2014	More than 20 years in current department or agency	32	23	17	15	6	5	1	59	23	83

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	22	12	11	7	28	5	56	27	215
2017	3 to 10 years in current department or agency	12	20	18	16	15	16	3	40	38	245
2017	11 to 20 years in current department or agency	6	30	22	18	11	10	3	42	33	142
2017	More than 20 years in current department or agency	11	31	17	12	13	12	4	49	30	59
2014	Less than 3 years in current department or agency	16	29	13	16	6	17	4	56	28	157
2014	3 to 10 years in current department or agency	15	21	20	15	19	8	1	41	37	303
2014	11 to 20 years in current department or agency	14	27	20	16	8	12	3	48	28	144
2014	More than 20 years in current department or agency	19	27	21	14	11	5	4	49	27	83

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	60	30	4	3	2	91	5	215
2017	3 to 10 years in current department or agency	48	38	9	3	2	86	5	244
2017	11 to 20 years in current department or agency	42	39	9	7	3	81	9	142
2017	More than 20 years in current department or agency	43	46	2	4	6	89	9	59
2014	Less than 3 years in current department or agency	48	42	4	7	0	89	7	157
2014	3 to 10 years in current department or agency	47	37	7	7	1	84	8	302
2014	11 to 20 years in current department or agency	45	39	10	5	1	84	6	144
2014	More than 20 years in current department or agency	47	36	7	5	5	83	10	83

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	34	8	8	4	0	1	80	11	216
2017	3 to 10 years in current department or agency	37	36	12	8	4	1	2	75	13	245
2017	11 to 20 years in current department or agency	30	47	12	4	5	0	1	78	9	142
2017	More than 20 years in current department or agency	38	42	6	11	3	0	0	80	14	60
2014	Less than 3 years in current department or agency	42	34	10	8	3	1	2	78	12	157
2014	3 to 10 years in current department or agency	36	35	11	10	6	1	1	72	16	303
2014	11 to 20 years in current department or agency	34	35	18	6	6	0	2	70	12	144
2014	More than 20 years in current department or agency	31	39	13	8	8	0	0	70	17	83

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	26	7	4	2	4	0	86	7	216
2017	3 to 10 years in current department or agency	44	30	11	8	3	3	1	77	11	245
2017	11 to 20 years in current department or agency	43	37	8	4	5	1	1	82	10	142
2017	More than 20 years in current department or agency	40	42	8	4	3	2	0	84	7	60
2014	Less than 3 years in current department or agency	50	31	11	3	1	4	1	84	4	157
2014	3 to 10 years in current department or agency	45	30	14	4	3	1	2	78	8	303
2014	11 to 20 years in current department or agency	48	33	10	4	1	2	1	84	6	144
2014	More than 20 years in current department or agency	45	28	7	11	7	1	0	74	19	83

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	25	7	7	3	0	0	83	10	215
2017	3 to 10 years in current department or agency	40	37	9	9	3	0	1	78	12	245
2017	11 to 20 years in current department or agency	39	43	9	2	5	2	1	84	7	142
2017	More than 20 years in current department or agency	33	53	5	4	3	1	0	88	7	60
2014	Less than 3 years in current department or agency	51	33	8	7	1	0	0	84	8	157
2014	3 to 10 years in current department or agency	40	34	12	8	5	1	1	75	13	302
2014	11 to 20 years in current department or agency	48	30	15	4	2	0	1	78	6	144
2014	More than 20 years in current department or agency	41	28	10	15	6	0	0	69	21	83

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	85	9	2	2	1	0	1	95	3	216
2017	3 to 10 years in current department or agency	81	12	2	2	1	0	2	96	2	242
2017	11 to 20 years in current department or agency	78	15	3	1	2	0	1	94	4	141
2017	More than 20 years in current department or agency	68	22	2	0	3	0	5	95	4	59
2014	Less than 3 years in current department or agency	78	13	3	1	2	0	3	93	3	157
2014	3 to 10 years in current department or agency	79	10	4	2	2	1	1	91	4	303
2014	11 to 20 years in current department or agency	76	15	3	2	0	0	4	95	2	144
2014	More than 20 years in current department or agency	82	7	4	1	3	2	0	92	5	83

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	22	6	2	3	5	6	89	5	215
2017	3 to 10 years in current department or agency	60	26	6	3	1	3	1	90	4	245
2017	11 to 20 years in current department or agency	55	29	9	2	1	2	2	86	4	142
2017	More than 20 years in current department or agency	53	29	5	4	3	7	0	87	8	60
2014	Less than 3 years in current department or agency	45	22	11	7	6	3	7	74	14	157
2014	3 to 10 years in current department or agency	54	22	7	5	4	3	5	82	10	303
2014	11 to 20 years in current department or agency	54	24	6	4	3	4	7	87	7	143
2014	More than 20 years in current department or agency	50	22	11	6	2	3	6	79	9	83

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	67	18	5	5	3	1	1	87	8	216
2017	3 to 10 years in current department or agency	55	28	6	4	5	1	1	85	9	246
2017	11 to 20 years in current department or agency	52	32	6	4	4	1	0	85	8	142
2017	More than 20 years in current department or agency	52	39	2	3	3	0	0	92	7	60

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	72	16	4	4	2	2	0	90	6	216
2017	3 to 10 years in current department or agency	55	25	8	5	5	2	1	82	10	246
2017	11 to 20 years in current department or agency	45	28	14	5	4	4	0	76	9	142
2017	More than 20 years in current department or agency	49	38	5	5	3	0	0	87	9	60

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	65	21	6	5	4	0	0	86	8	215
2017	3 to 10 years in current department or agency	53	25	9	7	5	1	1	79	12	245
2017	11 to 20 years in current department or agency	44	29	16	6	4	0	1	73	10	142
2017	More than 20 years in current department or agency	54	33	5	5	3	0	0	87	9	60
2014	Less than 3 years in current department or agency	54	32	6	6	2	0	0	86	8	157
2014	3 to 10 years in current department or agency	47	31	11	5	5	1	0	78	10	303
2014	11 to 20 years in current department or agency	55	27	10	3	4	0	1	83	7	144
2014	More than 20 years in current department or agency	50	22	10	11	5	2	0	74	16	83

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	21	6	12	6	8	12	70	23	35
2017	3 to 10 years in current department or agency	28	37	13	8	7	2	6	70	16	50
2017	11 to 20 years in current department or agency	26	39	5	14	0	3	14	77	16	36
2017	More than 20 years in current department or agency	64	18	8	0	0	10	0	91	0	11
2014	Less than 3 years in current department or agency	18	42	0	12	11	13	5	73	27	17
2014	3 to 10 years in current department or agency	23	53	10	8	3	0	3	78	11	61
2014	11 to 20 years in current department or agency	41	37	9	9	0	3	0	81	9	31
2014	More than 20 years in current department or agency	39	16	26	20	0	0	0	55	20	19

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	33	10	5	4	8	0	81	9	215
2017	3 to 10 years in current department or agency	26	36	18	10	6	3	0	65	16	246
2017	11 to 20 years in current department or agency	20	36	14	11	8	11	0	63	21	142
2017	More than 20 years in current department or agency	24	26	21	11	7	11	0	56	20	60
2014	Less than 3 years in current department or agency	38	30	14	4	2	12	0	78	7	157
2014	3 to 10 years in current department or agency	23	36	17	10	5	8	0	64	16	303
2014	11 to 20 years in current department or agency	18	35	19	13	4	10	1	59	19	144
2014	More than 20 years in current department or agency	28	25	19	15	4	8	0	57	22	83

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	32	12	11	4	5	0	71	16	214
2017	3 to 10 years in current department or agency	20	37	14	20	7	1	0	58	28	246
2017	11 to 20 years in current department or agency	15	38	14	18	11	4	0	55	30	142
2017	More than 20 years in current department or agency	19	22	24	23	11	1	0	42	34	60
2014	Less than 3 years in current department or agency	31	29	12	11	9	7	1	66	22	157
2014	3 to 10 years in current department or agency	18	32	23	15	8	5	0	52	24	303
2014	11 to 20 years in current department or agency	16	38	18	18	8	2	0	55	27	143
2014	More than 20 years in current department or agency	22	25	19	20	10	2	1	49	31	83

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	31	15	13	5	11	0	63	20	215
2017	3 to 10 years in current department or agency	12	35	15	23	11	4	0	49	35	245
2017	11 to 20 years in current department or agency	12	35	17	19	11	5	0	50	32	142
2017	More than 20 years in current department or agency	13	20	29	23	11	3	0	35	35	60
2014	Less than 3 years in current department or agency	22	27	15	15	9	12	1	56	27	157
2014	3 to 10 years in current department or agency	14	26	22	19	11	7	0	44	33	301
2014	11 to 20 years in current department or agency	9	31	23	20	11	7	0	43	33	144
2014	More than 20 years in current department or agency	14	19	36	18	10	4	0	34	29	83

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	32	15	8	7	12	0	66	17	216
2017	3 to 10 years in current department or agency	18	33	15	16	13	5	0	54	30	246
2017	11 to 20 years in current department or agency	16	35	14	11	15	8	0	56	29	142
2017	More than 20 years in current department or agency	19	25	18	20	11	6	0	47	33	60
2014	Less than 3 years in current department or agency	31	25	11	12	10	9	1	63	25	156
2014	3 to 10 years in current department or agency	13	27	18	17	14	10	0	44	35	303
2014	11 to 20 years in current department or agency	11	36	24	13	11	5	0	49	26	144
2014	More than 20 years in current department or agency	17	23	20	19	11	9	0	45	33	83

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	37	15	12	7	9	0	63	21	216
2017	3 to 10 years in current department or agency	14	34	15	23	11	2	0	50	34	244
2017	11 to 20 years in current department or agency	14	38	15	20	12	2	0	52	33	142
2017	More than 20 years in current department or agency	10	37	21	17	9	6	0	50	28	60
2014	Less than 3 years in current department or agency	24	30	15	16	9	6	1	58	26	157
2014	3 to 10 years in current department or agency	13	31	20	17	15	5	0	46	33	302
2014	11 to 20 years in current department or agency	12	33	23	17	11	3	0	47	29	144
2014	More than 20 years in current department or agency	15	27	23	20	9	3	1	45	31	82

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	41	10	8	3	3	0	79	11	215
2017	3 to 10 years in current department or agency	24	48	12	11	4	0	0	73	15	245
2017	11 to 20 years in current department or agency	25	43	16	6	8	2	0	69	14	141
2017	More than 20 years in current department or agency	22	43	22	5	5	0	2	67	11	59
2014	Less than 3 years in current department or agency	38	39	9	5	5	3	1	80	11	157
2014	3 to 10 years in current department or agency	23	40	20	10	5	2	0	65	15	303
2014	11 to 20 years in current department or agency	20	47	18	8	6	1	0	68	14	143
2014	More than 20 years in current department or agency	27	45	14	10	3	1	0	73	13	83

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	38	7	4	1	4	0	88	5	216
2017	3 to 10 years in current department or agency	42	40	11	4	0	2	0	84	5	245
2017	11 to 20 years in current department or agency	37	43	9	8	2	1	0	81	10	141
2017	More than 20 years in current department or agency	32	45	13	2	4	5	0	81	6	60
2014	Less than 3 years in current department or agency	50	34	8	2	1	4	0	88	4	157
2014	3 to 10 years in current department or agency	35	43	13	4	0	4	1	82	4	302
2014	11 to 20 years in current department or agency	36	43	13	4	1	2	0	81	5	144
2014	More than 20 years in current department or agency	42	44	11	1	1	1	0	87	2	83

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	33	7	6	2	3	0	85	8	216
2017	3 to 10 years in current department or agency	42	34	13	7	4	1	1	77	10	244
2017	11 to 20 years in current department or agency	44	34	10	7	4	2	0	79	10	142
2017	More than 20 years in current department or agency	24	49	18	2	4	3	0	76	6	60
2014	Less than 3 years in current department or agency	47	32	8	7	1	3	1	83	9	157
2014	3 to 10 years in current department or agency	36	38	10	7	5	4	1	77	12	303
2014	11 to 20 years in current department or agency	33	41	14	7	1	2	1	77	9	144
2014	More than 20 years in current department or agency	38	36	10	4	7	3	1	77	12	83

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	31	14	9	3	8	1	72	13	216
2017	3 to 10 years in current department or agency	30	40	18	6	2	3	0	72	9	244
2017	11 to 20 years in current department or agency	31	47	12	3	4	2	1	81	7	141
2017	More than 20 years in current department or agency	20	39	18	12	8	3	0	61	21	60
2014	Less than 3 years in current department or agency	22	32	25	8	5	8	1	59	14	156
2014	3 to 10 years in current department or agency	18	34	19	10	9	8	2	58	21	302
2014	11 to 20 years in current department or agency	16	38	23	10	7	5	0	58	18	144
2014	More than 20 years in current department or agency	19	35	27	12	3	3	1	57	16	83

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	26	14	7	6	16	4	67	16	216
2017	3 to 10 years in current department or agency	18	26	18	16	11	8	3	49	31	245
2017	11 to 20 years in current department or agency	23	30	17	6	13	7	4	60	22	142
2017	More than 20 years in current department or agency	15	36	16	20	7	3	2	54	29	60
2014	Less than 3 years in current department or agency	21	21	10	13	11	16	9	56	31	157
2014	3 to 10 years in current department or agency	14	26	12	13	18	12	5	47	38	302
2014	11 to 20 years in current department or agency	13	29	22	12	13	9	3	47	28	144
2014	More than 20 years in current department or agency	21	22	22	18	8	5	4	47	29	83

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	71	12	7	1	1	3	5	91	2	216
2017	3 to 10 years in current department or agency	65	22	5	4	0	0	2	89	5	244
2017	11 to 20 years in current department or agency	64	19	8	2	2	2	2	87	5	142
2017	More than 20 years in current department or agency	57	24	3	8	3	0	5	85	12	60
2014	Less than 3 years in current department or agency	60	22	4	2	3	4	6	91	5	156
2014	3 to 10 years in current department or agency	57	23	8	5	2	2	3	84	7	303
2014	11 to 20 years in current department or agency	61	23	6	3	1	2	4	90	4	144
2014	More than 20 years in current department or agency	64	21	6	2	4	0	3	88	6	83

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	73	9	5	2	0	6	4	92	2	215
2017	3 to 10 years in current department or agency	67	26	3	1	1	0	2	95	2	244
2017	11 to 20 years in current department or agency	69	20	4	2	1	2	1	92	4	141
2017	More than 20 years in current department or agency	63	27	3	0	0	5	3	97	0	60
2014	Less than 3 years in current department or agency	70	15	2	1	2	6	3	94	3	157
2014	3 to 10 years in current department or agency	68	19	5	2	1	2	2	90	4	303
2014	11 to 20 years in current department or agency	65	21	4	1	1	5	4	95	1	144
2014	More than 20 years in current department or agency	62	22	5	0	6	4	0	88	7	83

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	27	15	8	7	10	0	67	16	216
2017	3 to 10 years in current department or agency	18	33	23	14	9	3	1	53	24	245
2017	11 to 20 years in current department or agency	18	34	18	16	12	2	0	53	28	140
2017	More than 20 years in current department or agency	17	29	17	20	13	4	0	48	34	60
2014	Less than 3 years in current department or agency	26	28	15	12	8	9	2	60	23	157
2014	3 to 10 years in current department or agency	17	29	19	15	13	3	3	49	31	303
2014	11 to 20 years in current department or agency	17	33	21	13	13	1	1	51	27	144
2014	More than 20 years in current department or agency	21	26	22	15	8	6	2	51	25	83

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	23	14	10	15	9	5	55	29	216
2017	3 to 10 years in current department or agency	12	25	17	24	20	0	3	38	45	246
2017	11 to 20 years in current department or agency	13	25	19	14	23	2	4	41	39	141
2017	More than 20 years in current department or agency	14	14	20	20	29	0	3	30	50	60
2014	Less than 3 years in current department or agency	18	25	15	12	18	7	5	49	35	157
2014	3 to 10 years in current department or agency	13	21	12	20	26	4	4	38	49	303
2014	11 to 20 years in current department or agency	11	24	21	19	22	2	1	36	42	144
2014	More than 20 years in current department or agency	13	16	19	26	22	0	4	30	50	83

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	36	16	4	4	7	1	73	9	216
2017	3 to 10 years in current department or agency	21	37	19	14	6	2	1	59	21	246
2017	11 to 20 years in current department or agency	20	37	22	10	6	5	0	60	17	140
2017	More than 20 years in current department or agency	16	27	31	17	5	4	0	45	23	60

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	24	11	2	3	9	0	83	5	215
2017	3 to 10 years in current department or agency	38	39	15	4	0	4	1	80	4	245
2017	11 to 20 years in current department or agency	30	39	16	3	8	4	0	73	11	139
2017	More than 20 years in current department or agency	33	33	16	4	6	8	0	72	10	60
2014	Less than 3 years in current department or agency	55	26	8	2	2	6	1	87	4	157
2014	3 to 10 years in current department or agency	40	36	12	5	2	4	0	80	7	303
2014	11 to 20 years in current department or agency	39	40	9	6	4	2	0	81	10	144
2014	More than 20 years in current department or agency	43	32	11	5	5	5	0	79	10	83

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	37	4	4	1	2	0	90	6	216
2017	3 to 10 years in current department or agency	33	44	13	6	1	2	1	79	8	246
2017	11 to 20 years in current department or agency	35	39	13	5	5	4	0	77	10	142
2017	More than 20 years in current department or agency	29	44	18	6	2	1	0	74	8	60
2014	Less than 3 years in current department or agency	50	28	8	9	2	3	0	81	11	157
2014	3 to 10 years in current department or agency	41	39	10	5	2	2	0	82	7	302
2014	11 to 20 years in current department or agency	41	35	13	6	2	2	0	78	9	144
2014	More than 20 years in current department or agency	48	33	9	6	4	1	0	82	10	83

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	30	4	3	1	0	0	92	4	216
2017	3 to 10 years in current department or agency	40	41	9	6	3	0	1	82	9	245
2017	11 to 20 years in current department or agency	48	34	7	5	6	0	0	82	11	142
2017	More than 20 years in current department or agency	29	48	12	9	2	0	0	77	11	60
2014	Less than 3 years in current department or agency	59	28	4	7	2	0	0	87	9	157
2014	3 to 10 years in current department or agency	49	36	8	5	1	0	0	86	6	303
2014	11 to 20 years in current department or agency	46	41	6	3	3	0	0	87	7	144
2014	More than 20 years in current department or agency	51	31	10	2	5	1	0	83	7	83

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	27	13	6	2	1	78	8	216
2017	3 to 10 years in current department or agency	32	33	21	10	3	1	66	13	245
2017	11 to 20 years in current department or agency	35	33	15	9	8	0	68	17	142
2017	More than 20 years in current department or agency	26	34	23	5	11	0	60	17	60
2014	Less than 3 years in current department or agency	41	33	12	8	4	1	75	13	157
2014	3 to 10 years in current department or agency	28	39	15	13	5	0	67	18	303
2014	11 to 20 years in current department or agency	31	36	19	10	4	1	67	14	144
2014	More than 20 years in current department or agency	37	27	16	8	11	1	65	19	83

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	30	11	5	2	1	82	7	216
2017	3 to 10 years in current department or agency	34	37	15	9	5	1	71	14	245
2017	11 to 20 years in current department or agency	34	37	12	9	8	1	72	17	140
2017	More than 20 years in current department or agency	26	42	17	7	7	0	69	15	60
2014	Less than 3 years in current department or agency	43	30	12	10	5	0	73	15	157
2014	3 to 10 years in current department or agency	28	41	12	14	3	0	70	18	303
2014	11 to 20 years in current department or agency	33	39	16	8	4	0	72	12	144
2014	More than 20 years in current department or agency	34	34	14	8	10	0	68	18	82

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	26	17	8	4	4	0	69	13	215
2017	3 to 10 years in current department or agency	27	32	19	11	6	4	1	62	18	245
2017	11 to 20 years in current department or agency	31	34	15	10	7	2	2	67	17	142
2017	More than 20 years in current department or agency	35	27	17	6	13	2	0	63	20	60
2014	Less than 3 years in current department or agency	37	20	21	11	8	4	0	59	20	156
2014	3 to 10 years in current department or agency	28	23	18	14	10	7	1	55	25	303
2014	11 to 20 years in current department or agency	33	28	17	12	6	3	1	63	19	144
2014	More than 20 years in current department or agency	37	28	14	10	8	2	0	67	19	83

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	26	39	35	216
2017	3 to 10 years in current department or agency	26	34	40	246
2017	11 to 20 years in current department or agency	17	48	35	142
2017	More than 20 years in current department or agency	17	54	28	60
2014	Less than 3 years in current department or agency	26	37	38	157
2014	3 to 10 years in current department or agency	29	30	41	303
2014	11 to 20 years in current department or agency	19	53	28	144
2014	More than 20 years in current department or agency	21	52	27	83

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	7	12	39	7	29	7	56
2017	3 to 10 years in current department or agency	6	23	55	7	2	7	66
2017	11 to 20 years in current department or agency	36	3	50	0	0	11	25
2017	More than 20 years in current department or agency	93	7	0	0	0	0	11
2014	Less than 3 years in current department or agency	4	20	33	10	9999	33	41
2014	3 to 10 years in current department or agency	8	19	52	8	9999	13	89
2014	11 to 20 years in current department or agency	32	8	29	6	9999	25	28
2014	More than 20 years in current department or agency	83	0	11	0	9999	5	18

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	11	89	216
2017	3 to 10 years in current department or agency	16	84	246
2017	11 to 20 years in current department or agency	15	85	141
2017	More than 20 years in current department or agency	15	85	59
2014	Less than 3 years in current department or agency	13	87	157
2014	3 to 10 years in current department or agency	22	78	302
2014	11 to 20 years in current department or agency	14	86	144
2014	More than 20 years in current department or agency	18	82	83

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	24
2017	3 to 10 years in current department or agency	49	39
2017	11 to 20 years in current department or agency	55	21
2014	Less than 3 years in current department or agency	51	20
2014	3 to 10 years in current department or agency	59	66
2014	11 to 20 years in current department or agency	51	20
2014	More than 20 years in current department or agency	49	14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	61	24
2017	3 to 10 years in current department or agency	53	39
2017	11 to 20 years in current department or agency	63	21
2014	Less than 3 years in current department or agency	45	20
2014	3 to 10 years in current department or agency	44	66
2014	11 to 20 years in current department or agency	47	20
2014	More than 20 years in current department or agency	57	14

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	24
2017	3 to 10 years in current department or agency	39
2017	11 to 20 years in current department or agency	21
2014	Less than 3 years in current department or agency	20
2014	11 to 20 years in current department or agency	20
2014	More than 20 years in current department or agency	14

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	24

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	24
2014	3 to 10 years in current department or agency	7	66
2014	11 to 20 years in current department or agency	0	20

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	31	24
2017	3 to 10 years in current department or agency	41	39
2017	11 to 20 years in current department or agency	42	21
2014	Less than 3 years in current department or agency	29	20
2014	3 to 10 years in current department or agency	38	66
2014	11 to 20 years in current department or agency	25	20

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	51	24
2017	3 to 10 years in current department or agency	33	39
2017	11 to 20 years in current department or agency	40	21
2014	Less than 3 years in current department or agency	33	20
2014	3 to 10 years in current department or agency	39	66

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	24
2017	3 to 10 years in current department or agency	32	39
2017	11 to 20 years in current department or agency	22	21
2014	3 to 10 years in current department or agency	29	66
2014	More than 20 years in current department or agency	54	14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	24
2017	3 to 10 years in current department or agency	40	39
2017	11 to 20 years in current department or agency	54	21
2014	3 to 10 years in current department or agency	38	66
2014	11 to 20 years in current department or agency	23	20
2014	More than 20 years in current department or agency	45	14

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	27	24
2017	3 to 10 years in current department or agency	21	39
2017	11 to 20 years in current department or agency	24	21
2014	Less than 3 years in current department or agency	29	20
2014	3 to 10 years in current department or agency	16	66

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	63	24
2017	3 to 10 years in current department or agency	55	39
2017	11 to 20 years in current department or agency	61	21
2014	Less than 3 years in current department or agency	45	20
2014	3 to 10 years in current department or agency	54	66
2014	11 to 20 years in current department or agency	46	20
2014	More than 20 years in current department or agency	45	14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	34	24
2017	3 to 10 years in current department or agency	31	39
2017	11 to 20 years in current department or agency	53	21
2014	Less than 3 years in current department or agency	35	20
2014	3 to 10 years in current department or agency	42	66
2014	11 to 20 years in current department or agency	24	20

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	11 to 20 years in current department or agency	21
2014	Less than 3 years in current department or agency	20
2014	11 to 20 years in current department or agency	20
2014	More than 20 years in current department or agency	14

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	24
2017	3 to 10 years in current department or agency	14	39
2017	11 to 20 years in current department or agency	23	21
2014	3 to 10 years in current department or agency	9	66
2014	11 to 20 years in current department or agency	0	20

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	41	24
2017	3 to 10 years in current department or agency	43	39
2017	11 to 20 years in current department or agency	48	21
2014	Less than 3 years in current department or agency	45	20
2014	3 to 10 years in current department or agency	30	66
2014	11 to 20 years in current department or agency	31	20
2014	More than 20 years in current department or agency	40	14

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	13	39
2017	11 to 20 years in current department or agency	25	21
2014	3 to 10 years in current department or agency	30	66
2014	11 to 20 years in current department or agency	35	20

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	24
2017	3 to 10 years in current department or agency	23	39
2017	11 to 20 years in current department or agency	27	21
2014	3 to 10 years in current department or agency	14	66
2014	More than 20 years in current department or agency	39	14

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	42	24
2017	3 to 10 years in current department or agency	51	39
2017	11 to 20 years in current department or agency	64	20
2014	Less than 3 years in current department or agency	58	20
2014	3 to 10 years in current department or agency	56	66
2014	11 to 20 years in current department or agency	59	20
2014	More than 20 years in current department or agency	48	14

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	24
2017	3 to 10 years in current department or agency	42	39
2017	11 to 20 years in current department or agency	36	20
2014	3 to 10 years in current department or agency	38	66

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	25	20
2014	3 to 10 years in current department or agency	23	66
2014	More than 20 years in current department or agency	0	14

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	18	39
2017	11 to 20 years in current department or agency	43	20
2014	3 to 10 years in current department or agency	17	66

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	15	39
2014	Less than 3 years in current department or agency	26	20
2014	3 to 10 years in current department or agency	17	66

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	24
2017	3 to 10 years in current department or agency	25	39
2014	Less than 3 years in current department or agency	22	20
2014	3 to 10 years in current department or agency	24	66
2014	11 to 20 years in current department or agency	26	20

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	21	38
2014	3 to 10 years in current department or agency	14	62
2014	11 to 20 years in current department or agency	0	19

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	22	38
2014	3 to 10 years in current department or agency	17	62

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	30	18
2014	3 to 10 years in current department or agency	14	62

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	22
2014	Less than 3 years in current department or agency	30	19
2014	3 to 10 years in current department or agency	11	62

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	22
2017	3 to 10 years in current department or agency	32	38
2017	11 to 20 years in current department or agency	35	18
2014	3 to 10 years in current department or agency	14	62
2014	11 to 20 years in current department or agency	25	19

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	37	22
2017	3 to 10 years in current department or agency	38	38
2017	11 to 20 years in current department or agency	37	18
2014	Less than 3 years in current department or agency	37	19
2014	3 to 10 years in current department or agency	41	62
2014	11 to 20 years in current department or agency	31	19

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	22
2017	3 to 10 years in current department or agency	38
2014	Less than 3 years in current department or agency	19
2014	3 to 10 years in current department or agency	62
2014	11 to 20 years in current department or agency	19
2014	More than 20 years in current department or agency	13

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	51	22
2017	3 to 10 years in current department or agency	34	38
2017	11 to 20 years in current department or agency	44	18
2014	Less than 3 years in current department or agency	43	19
2014	3 to 10 years in current department or agency	41	62
2014	11 to 20 years in current department or agency	59	19
2014	More than 20 years in current department or agency	56	13

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	25	38
2014	3 to 10 years in current department or agency	19	62

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	51	49	24
2017	3 to 10 years in current department or agency	97	3	39
2017	11 to 20 years in current department or agency	100	0	21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	12	11	2	3	40	11	65	11	216
2017	3 to 10 years in current department or agency	20	21	19	7	6	21	5	56	18	246
2017	11 to 20 years in current department or agency	20	22	18	6	7	21	7	58	17	142
2017	More than 20 years in current department or agency	15	18	30	9	4	20	4	44	17	60
2014	Less than 3 years in current department or agency	17	11	11	4	3	39	15	61	15	157
2014	3 to 10 years in current department or agency	12	18	21	7	5	30	6	47	19	303
2014	11 to 20 years in current department or agency	16	19	19	6	4	30	5	55	15	144
2014	More than 20 years in current department or agency	21	26	20	7	5	19	1	60	15	83

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	25	13	3	2	18	3	78	6	214
2017	3 to 10 years in current department or agency	30	35	17	6	5	7	0	70	12	245
2017	11 to 20 years in current department or agency	27	42	16	6	5	5	0	72	11	141
2017	More than 20 years in current department or agency	24	35	22	5	4	10	0	65	10	59
2014	Less than 3 years in current department or agency	34	19	12	5	4	23	2	71	13	157
2014	3 to 10 years in current department or agency	19	31	22	8	3	16	2	61	13	303
2014	11 to 20 years in current department or agency	21	38	20	5	4	11	1	67	10	144
2014	More than 20 years in current department or agency	30	28	18	4	4	15	1	69	10	83

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	18	35	9	10	7	4	16	67	22	216
2017	3 to 10 years in current department or agency	22	47	10	9	2	0	10	77	12	246
2017	11 to 20 years in current department or agency	25	52	10	5	2	0	6	82	7	142
2017	More than 20 years in current department or agency	21	56	13	2	2	0	6	82	4	60
2014	Less than 3 years in current department or agency	24	36	10	5	5	6	15	75	12	157
2014	3 to 10 years in current department or agency	21	43	13	5	1	1	15	77	8	303
2014	11 to 20 years in current department or agency	24	42	14	11	3	0	6	70	15	144
2014	More than 20 years in current department or agency	32	46	7	4	0	2	9	88	4	83

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	15	12	8	4	31	19	50	25	216
2017	3 to 10 years in current department or agency	8	24	23	12	5	17	10	45	23	246
2017	11 to 20 years in current department or agency	7	37	18	8	6	16	7	57	19	142
2017	More than 20 years in current department or agency	14	20	31	13	3	14	6	42	20	60
2014	Less than 3 years in current department or agency	10	16	9	9	10	24	22	47	36	157
2014	3 to 10 years in current department or agency	9	21	23	9	6	18	14	45	22	303
2014	11 to 20 years in current department or agency	8	27	23	15	5	15	9	45	25	144
2014	More than 20 years in current department or agency	14	23	25	6	9	9	14	47	20	83

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	24	5	3	0	14	17	89	4	216
2017	3 to 10 years in current department or agency	38	33	9	2	1	6	10	85	4	246
2017	11 to 20 years in current department or agency	44	31	7	2	1	10	5	89	3	142
2017	More than 20 years in current department or agency	38	37	11	0	2	4	8	85	2	60
2014	Less than 3 years in current department or agency	35	21	7	4	3	13	16	80	10	157
2014	3 to 10 years in current department or agency	35	28	10	2	1	7	17	83	4	302
2014	11 to 20 years in current department or agency	42	30	10	4	1	6	8	84	5	143
2014	More than 20 years in current department or agency	36	27	13	5	2	6	11	76	8	82

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	20	8	3	2	19	16	80	9	215
2017	3 to 10 years in current department or agency	31	33	9	7	2	8	9	78	11	244
2017	11 to 20 years in current department or agency	34	27	9	5	4	16	6	78	11	142
2017	More than 20 years in current department or agency	24	34	14	2	4	14	8	74	7	58
2014	Less than 3 years in current department or agency	29	18	7	8	7	15	16	67	22	157
2014	3 to 10 years in current department or agency	27	29	13	4	3	10	15	74	8	302
2014	11 to 20 years in current department or agency	25	38	14	4	3	9	7	75	8	144
2014	More than 20 years in current department or agency	29	25	19	2	1	12	11	71	4	83

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	6	94	215
2017	3 to 10 years in current department or agency	6	94	245
2017	11 to 20 years in current department or agency	11	89	141
2017	More than 20 years in current department or agency	9	91	60
2014	Less than 3 years in current department or agency	4	96	157
2014	3 to 10 years in current department or agency	5	95	303
2014	11 to 20 years in current department or agency	5	95	143
2014	More than 20 years in current department or agency	10	90	83

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	36	15

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	68	13
2017	3 to 10 years in current department or agency	86	15
2017	11 to 20 years in current department or agency	83	14
2014	3 to 10 years in current department or agency	94	16

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	13
2017	3 to 10 years in current department or agency	15
2017	11 to 20 years in current department or agency	14
2014	3 to 10 years in current department or agency	16

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	13
2017	11 to 20 years in current department or agency	14
2014	3 to 10 years in current department or agency	16

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	13
2014	3 to 10 years in current department or agency	0	16

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	39	14
2014	3 to 10 years in current department or agency	30	16

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	36	15
2014	3 to 10 years in current department or agency	38	16

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	43	15

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	39	15

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15
2014	3 to 10 years in current department or agency	0	16

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	13
2017	3 to 10 years in current department or agency	15
2017	11 to 20 years in current department or agency	14

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	14

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	13
2017	3 to 10 years in current department or agency	0	15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	13
2017	3 to 10 years in current department or agency	15
2017	11 to 20 years in current department or agency	14
2014	3 to 10 years in current department or agency	16

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	38	13
2017	11 to 20 years in current department or agency	37	15

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	42	15

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15
2014	3 to 10 years in current department or agency	0	16

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15
2017	11 to 20 years in current department or agency	0	15

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15
2014	3 to 10 years in current department or agency	0	16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	45	15
2017	11 to 20 years in current department or agency	34	15
2014	3 to 10 years in current department or agency	42	16

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15
2014	3 to 10 years in current department or agency	0	15

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15
2017	11 to 20 years in current department or agency	0	15

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15
2017	11 to 20 years in current department or agency	0	15

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	34	15
2017	11 to 20 years in current department or agency	38	15
2014	3 to 10 years in current department or agency	33	15

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	15

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	35	15
2017	11 to 20 years in current department or agency	53	15
2014	3 to 10 years in current department or agency	43	15

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	12
2017	3 to 10 years in current department or agency	15
2017	11 to 20 years in current department or agency	15
2014	3 to 10 years in current department or agency	15

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	12
2017	3 to 10 years in current department or agency	48	15
2017	11 to 20 years in current department or agency	58	15
2014	3 to 10 years in current department or agency	61	15

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	32	15
2014	3 to 10 years in current department or agency	0	15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	70	30	13
2017	3 to 10 years in current department or agency	100	0	15
2017	11 to 20 years in current department or agency	100	0	15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	11	10	2	1	41	13	71	7	215
2017	3 to 10 years in current department or agency	22	17	19	4	3	32	4	60	10	246
2017	11 to 20 years in current department or agency	16	23	21	4	4	27	5	58	11	142
2017	More than 20 years in current department or agency	12	22	32	2	4	25	3	47	8	60
2014	Less than 3 years in current department or agency	23	12	10	1	1	40	13	74	5	156
2014	3 to 10 years in current department or agency	15	15	21	5	1	37	6	53	10	303
2014	11 to 20 years in current department or agency	20	17	21	3	2	32	5	58	8	144
2014	More than 20 years in current department or agency	22	19	20	2	6	24	6	59	12	83

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	24	9	2	1	21	4	85	4	216
2017	3 to 10 years in current department or agency	34	33	13	4	2	12	1	78	7	246
2017	11 to 20 years in current department or agency	27	41	16	3	6	8	1	74	9	142
2017	More than 20 years in current department or agency	20	42	22	5	4	7	0	67	9	58
2014	Less than 3 years in current department or agency	40	23	11	1	1	23	1	82	3	157
2014	3 to 10 years in current department or agency	28	27	21	4	1	18	1	68	7	303
2014	11 to 20 years in current department or agency	30	28	19	3	3	16	1	70	7	144
2014	More than 20 years in current department or agency	32	24	17	2	6	19	0	69	10	83

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	18	21	16	14	26	2	2	41	42	214
2017	3 to 10 years in current department or agency	16	24	21	15	23	0	2	40	38	246
2017	11 to 20 years in current department or agency	18	22	27	13	19	0	1	41	32	142
2017	More than 20 years in current department or agency	10	31	22	12	26	0	0	41	37	60

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	27	21	16	13	2	2	47	30	216
2017	3 to 10 years in current department or agency	10	22	30	15	22	0	1	32	38	246
2017	11 to 20 years in current department or agency	19	21	28	20	10	0	1	41	30	141
2017	More than 20 years in current department or agency	8	24	34	15	19	0	0	32	34	59

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	33	16	10	10	1	2	63	20	214
2017	3 to 10 years in current department or agency	20	28	25	11	15	0	2	49	26	246
2017	11 to 20 years in current department or agency	20	36	22	11	8	0	2	57	20	142
2017	More than 20 years in current department or agency	10	33	20	17	16	0	4	45	35	60

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	16	22	24	13	22	2	1	40	36	215
2017	3 to 10 years in current department or agency	13	19	24	21	21	1	1	33	43	246
2017	11 to 20 years in current department or agency	16	17	31	19	14	0	1	34	34	140
2017	More than 20 years in current department or agency	8	23	27	20	20	2	0	32	41	60

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	20	12	6	8	1	10	71	15	215
2017	3 to 10 years in current department or agency	37	22	14	9	10	0	7	64	21	245
2017	11 to 20 years in current department or agency	39	25	15	4	3	1	14	74	8	142
2017	More than 20 years in current department or agency	38	21	19	5	7	0	10	66	13	58

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	25	22	11	7	1	2	58	19	213
2017	3 to 10 years in current department or agency	26	24	24	13	11	1	1	51	25	245
2017	11 to 20 years in current department or agency	33	26	20	15	4	0	1	60	20	141
2017	More than 20 years in current department or agency	21	33	24	15	2	0	5	57	17	60

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	31	13	8	5	2	3	72	14	214
2017	3 to 10 years in current department or agency	22	32	25	11	8	1	1	54	20	245
2017	11 to 20 years in current department or agency	26	27	25	15	4	0	3	55	19	141
2017	More than 20 years in current department or agency	23	33	19	13	5	2	4	60	20	60

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	29	18	10	6	1	4	64	17	214
2017	3 to 10 years in current department or agency	18	33	25	14	9	0	1	52	23	245
2017	11 to 20 years in current department or agency	23	26	23	21	7	0	0	48	29	141
2017	More than 20 years in current department or agency	11	45	18	18	7	0	2	57	25	59

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	26	19	9	5	2	2	66	14	214
2017	3 to 10 years in current department or agency	26	36	22	8	5	1	2	64	14	245
2017	11 to 20 years in current department or agency	33	26	25	9	5	1	0	60	15	141
2017	More than 20 years in current department or agency	30	38	12	8	5	3	3	73	14	60

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	30	20	8	3	2	3	69	11	212
2017	3 to 10 years in current department or agency	29	32	20	11	5	0	2	63	16	242
2017	11 to 20 years in current department or agency	35	25	23	13	4	0	1	60	16	140
2017	More than 20 years in current department or agency	22	37	21	12	7	2	0	59	19	60

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	59	22	11	3	2	2	83	5	214
2017	3 to 10 years in current department or agency	51	27	12	6	3	2	79	9	246
2017	11 to 20 years in current department or agency	54	24	14	4	3	1	79	7	141
2017	More than 20 years in current department or agency	44	29	16	5	4	2	75	9	60

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	82	6	3	2	2	1	4	93	4	215
2017	3 to 10 years in current department or agency	70	13	7	3	3	1	4	87	6	246
2017	11 to 20 years in current department or agency	71	14	5	3	4	0	3	88	7	141
2017	More than 20 years in current department or agency	63	21	8	4	2	0	2	87	6	58

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	66	22	6	2	2	1	2	91	4	215
2017	3 to 10 years in current department or agency	53	26	11	5	3	0	2	80	8	246
2017	11 to 20 years in current department or agency	51	28	11	3	4	0	3	81	8	141
2017	More than 20 years in current department or agency	51	35	11	2	2	0	0	86	4	60

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	67	18	6	4	3	1	3	87	7	215
2017	3 to 10 years in current department or agency	56	24	10	3	4	0	2	82	8	245
2017	11 to 20 years in current department or agency	55	27	9	2	5	0	2	84	7	141
2017	More than 20 years in current department or agency	59	26	9	3	2	1	0	86	5	60

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	63	7	8	2	2	18	85	5	214
2017	3 to 10 years in current department or agency	53	15	6	1	1	23	89	3	246
2017	11 to 20 years in current department or agency	53	16	6	1	1	23	89	3	142
2017	More than 20 years in current department or agency	41	14	0	1	2	42	95	5	60

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	70	16	6	1	2	5	91	3	215
2017	3 to 10 years in current department or agency	54	23	9	5	3	7	83	8	242
2017	11 to 20 years in current department or agency	60	21	12	2	0	5	85	2	140
2017	More than 20 years in current department or agency	62	14	10	2	0	12	87	2	59

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	14	14	9	17	1	2	58	27	215
2017	3 to 10 years in current department or agency	51	24	10	3	7	1	4	79	11	246
2017	11 to 20 years in current department or agency	64	19	7	3	3	1	3	87	6	142
2017	More than 20 years in current department or agency	60	12	7	5	5	0	11	81	12	60

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	20	12	5	3	0	5	79	8	215
2017	3 to 10 years in current department or agency	47	34	9	2	2	0	5	86	4	245
2017	11 to 20 years in current department or agency	48	26	15	4	3	0	3	77	8	142
2017	More than 20 years in current department or agency	48	31	14	3	2	2	0	81	5	58

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	14	34	36	10	5	0	1	49	15	215
2017	3 to 10 years in current department or agency	8	25	40	19	7	0	1	34	26	245
2017	11 to 20 years in current department or agency	13	24	40	15	7	1	0	37	23	141
2017	More than 20 years in current department or agency	14	26	46	5	9	0	0	40	14	60

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	6	16	37	27	12	0	1	40	22	215
2017	3 to 10 years in current department or agency	7	26	40	20	5	1	1	25	34	246
2017	11 to 20 years in current department or agency	7	21	42	20	9	0	1	29	29	142
2017	More than 20 years in current department or agency	9	16	44	23	5	2	2	28	26	60

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	17	33	15	13	9	14	58	25	215
2017	3 to 10 years in current department or agency	18	42	16	14	7	4	62	21	246
2017	11 to 20 years in current department or agency	16	39	22	8	9	6	58	18	141
2017	More than 20 years in current department or agency	16	42	18	14	5	5	61	20	60

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	40	11	15	5	4	67	21	215
2017	3 to 10 years in current department or agency	13	35	22	15	11	3	50	27	245
2017	11 to 20 years in current department or agency	17	43	14	19	5	3	61	24	141
2017	More than 20 years in current department or agency	13	35	30	13	9	0	48	22	60

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	14	86	216
2017	3 to 10 years in current department or agency	18	82	244
2017	11 to 20 years in current department or agency	25	75	142
2017	More than 20 years in current department or agency	27	73	60
2014	Less than 3 years in current department or agency	13	87	157
2014	3 to 10 years in current department or agency	16	84	301
2014	11 to 20 years in current department or agency	13	87	143
2014	More than 20 years in current department or agency	11	89	83

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	71	29	33
2017	3 to 10 years in current department or agency	89	11	42
2017	11 to 20 years in current department or agency	85	15	34
2017	More than 20 years in current department or agency	65	35	15
2014	Less than 3 years in current department or agency	67	33	20
2014	3 to 10 years in current department or agency	80	20	46
2014	11 to 20 years in current department or agency	94	6	20

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	65	26	4	0	0	4	96	0	24
2017	3 to 10 years in current department or agency	45	48	7	0	0	0	93	0	37
2017	11 to 20 years in current department or agency	71	13	4	8	4	0	84	11	29
2017	More than 20 years in current department or agency	52	41	0	8	0	0	92	8	10
2014	Less than 3 years in current department or agency	35	52	0	14	0	0	86	14	14
2014	3 to 10 years in current department or agency	65	27	6	0	3	0	92	3	37
2014	11 to 20 years in current department or agency	51	31	0	17	0	0	83	17	19

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	18	20	12	22	6	2	22	78	216
2017	3 to 10 years in current department or agency	23	19	21	14	17	4	1	24	76	245
2017	11 to 20 years in current department or agency	21	30	24	10	11	5	0	22	78	142
2017	More than 20 years in current department or agency	26	31	8	10	17	8	0	28	72	60

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	157
2017	3 to 10 years in current department or agency	33	174
2017	11 to 20 years in current department or agency	13	102
2017	More than 20 years in current department or agency	8	40

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	40	157
2017	3 to 10 years in current department or agency	38	174
2017	11 to 20 years in current department or agency	23	102
2017	More than 20 years in current department or agency	24	40

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	157
2017	3 to 10 years in current department or agency	20	174
2017	11 to 20 years in current department or agency	15	102
2017	More than 20 years in current department or agency	12	40

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	27	157
2017	3 to 10 years in current department or agency	46	174
2017	11 to 20 years in current department or agency	42	102
2017	More than 20 years in current department or agency	43	40

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	157
2017	3 to 10 years in current department or agency	8	174
2017	11 to 20 years in current department or agency	9	102
2017	More than 20 years in current department or agency	8	40

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	157
2017	3 to 10 years in current department or agency	48	174
2017	11 to 20 years in current department or agency	46	102
2017	More than 20 years in current department or agency	53	40

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	5	46	19	11	3	16	153
2017	3 to 10 years in current department or agency	4	47	20	9	5	15	167
2017	11 to 20 years in current department or agency	9	56	18	6	3	7	98
2017	More than 20 years in current department or agency	5	62	13	7	7	6	40

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	27	9	22	18	5	8	44	46	157
2017	3 to 10 years in current department or agency	13	22	18	14	28	1	5	36	44	176
2017	11 to 20 years in current department or agency	12	20	14	20	21	1	13	36	47	104
2017	More than 20 years in current department or agency	2	27	12	14	29	5	11	35	51	40

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	2	8	11	13	60	3	3	11	77	157
2017	3 to 10 years in current department or agency	1	6	10	12	62	3	5	8	80	176
2017	11 to 20 years in current department or agency	3	10	12	19	43	3	10	15	71	104
2017	More than 20 years in current department or agency	2	13	19	12	41	6	7	17	61	40

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 106. In total, how many years have you been working in your current department or agency?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)