2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	64	6	0	0	94	0	13
2017	Communications or public affairs	21	67	0	11	0	89	11	17
2017	Legal services	31	57	2	10	0	88	10	59
2017	Administration and operations	32	53	4	10	2	85	12	214
2017	Human resources	38	55	0	5	2	93	7	48
2017	Financial management	54	27	19	0	0	81	0	16
2017	Information management	22	66	4	7	0	88	7	26
2017	Information technology	25	52	6	13	4	77	17	48
2017	Project management	40	34	7	14	5	74	19	16
2017	Other services to the public	29	54	0	10	7	83	17	39
2017	None of the above	29	44	10	11	6	73	17	116
2014	Client contact centre	41	45	10	0	3	87	3	28
2014	Compliance, inspection and enforcement	24	52	0	16	8	76	24	12
2014	Communications or public affairs	41	50	5	0	5	91	5	21
2014	Legal services	36	54	2	7	2	90	9	63
2014	Administration and operations	41	46	4	6	2	87	9	239
2014	Human resources	38	52	5	2	2	91	4	44
2014	Financial management	57	22	15	6	0	79	6	16
2014	Information management	57	20	5	9	9	77	18	19
2014	Information technology	23	52	9	14	3	75	17	36
2014	Other services to the public	43	39	4	12	2	82	14	52
2014	None of the above	39	43	3	11	4	82	16	128

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	30	6	6	0	0	0	88	6	13
2017	Communications or public affairs	83	17	0	0	0	0	0	100	0	17
2017	Legal services	69	26	2	0	2	0	2	97	2	58
2017	Administration and operations	74	21	1	2	0	0	1	96	3	213
2017	Human resources	76	24	0	0	0	0	0	100	0	48
2017	Financial management	54	41	0	5	0	0	0	95	5	16
2017	Information management	61	36	0	3	0	0	0	97	3	26
2017	Information technology	59	35	0	4	2	0	0	94	6	48
2017	Project management	68	19	0	14	0	0	0	86	14	16
2017	Other services to the public	79	16	0	0	3	0	2	97	3	39
2017	None of the above	61	32	4	1	1	0	1	94	2	115
2014	Client contact centre	70	17	7	7	0	0	0	87	7	28
2014	Compliance, inspection and enforcement	68	24	8	0	0	0	0	92	0	12
2014	Communications or public affairs	77	18	5	0	0	0	0	95	0	21
2014	Legal services	73	22	1	2	2	0	0	95	3	63
2014	Administration and operations	78	14	2	3	1	1	0	93	5	239
2014	Human resources	82	13	0	4	0	0	0	96	4	44
2014	Financial management	76	6	13	5	0	0	0	82	5	16
2014	Information management	86	5	5	5	0	0	0	91	5	19
2014	Information technology	53	27	9	6	3	0	3	82	9	36
2014	Other services to the public	77	17	2	4	0	0	0	94	4	52
2014	None of the above	69	21	2	5	2	1	0	91	7	128

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	62	27	0	5	6	0	89	11	13
2017	Communications or public affairs	60	22	5	13	0	0	82	13	17
2017	Legal services	64	26	3	2	3	2	92	5	59
2017	Administration and operations	72	19	3	5	0	1	92	5	213
2017	Human resources	66	22	8	4	0	0	88	4	48
2017	Financial management	51	19	14	10	5	0	71	16	16
2017	Information management	74	23	0	0	0	3	100	0	26
2017	Information technology	61	25	6	6	0	2	88	6	48
2017	Project management	86	7	0	7	0	0	93	7	16
2017	Other services to the public	76	19	5	0	0	0	95	0	38
2017	None of the above	67	25	2	4	2	1	92	6	116
2014	Client contact centre	58	28	3	11	0	0	86	11	28
2014	Compliance, inspection and enforcement	50	32	10	8	0	0	82	8	12
2014	Communications or public affairs	53	33	9	0	5	0	86	5	21
2014	Legal services	67	21	5	3	3	0	88	7	63
2014	Administration and operations	75	15	2	6	1	1	91	7	238
2014	Human resources	60	33	0	7	0	0	93	7	44
2014	Financial management	62	15	17	0	5	0	78	5	16
2014	Information management	66	21	0	5	9	0	86	14	19
2014	Information technology	43	34	9	11	0	3	79	12	36
2014	Other services to the public	73	19	4	4	0	0	92	4	51
2014	None of the above	69	20	1	6	3	0	90	9	128

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	53	9	0	0	0	0	91	0	13
2017	Communications or public affairs	29	55	0	16	0	0	0	84	16	17
2017	Legal services	56	32	5	7	0	0	0	88	7	59
2017	Administration and operations	44	38	4	9	5	0	0	82	14	214
2017	Human resources	61	23	7	9	0	0	0	84	9	48
2017	Financial management	43	57	0	0	0	0	0	100	0	16
2017	Information management	43	38	7	8	0	0	4	84	8	26
2017	Information technology	31	35	13	19	2	0	0	67	21	48
2017	Project management	54	20	0	20	5	0	0	74	26	16
2017	Other services to the public	46	33	0	16	5	0	0	79	21	39
2017	None of the above	34	39	3	14	10	0	0	73	24	116
2014	Client contact centre	33	28	26	9	3	0	0	61	13	28
2014	Compliance, inspection and enforcement	34	50	0	8	8	0	0	84	16	12
2014	Communications or public affairs	23	33	7	23	14	0	0	57	37	21
2014	Legal services	51	34	3	8	3	0	0	86	11	63
2014	Administration and operations	44	31	7	12	6	0	0	76	17	238
2014	Human resources	57	21	6	9	7	0	0	77	16	44
2014	Financial management	57	19	8	16	0	0	0	76	16	16
2014	Information management	61	28	6	5	0	0	0	89	5	19
2014	Information technology	34	29	6	20	11	0	0	63	31	36
2014	Other services to the public	36	41	10	6	7	0	0	77	13	52
2014	None of the above	48	32	6	8	6	1	0	80	13	127

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	48	28	9	0	0	0	63	9	13
2017	Communications or public affairs	21	67	6	5	0	0	0	88	5	17
2017	Legal services	53	37	5	4	0	2	0	91	4	59
2017	Administration and operations	29	43	11	12	4	0	0	73	16	214
2017	Human resources	34	43	15	5	2	0	2	78	7	48
2017	Financial management	24	52	19	5	0	0	0	76	5	16
2017	Information management	36	34	13	4	4	3	6	77	9	26
2017	Information technology	25	50	13	8	4	0	0	75	13	48
2017	Project management	25	30	5	33	6	0	0	56	39	16
2017	Other services to the public	40	49	3	5	3	0	0	89	8	38
2017	None of the above	33	38	14	10	4	0	1	72	14	116
2014	Client contact centre	16	56	15	13	0	0	0	71	13	28
2014	Compliance, inspection and enforcement	16	44	32	8	0	0	0	60	8	12
2014	Communications or public affairs	34	46	14	6	0	0	0	80	6	21
2014	Legal services	41	45	6	6	2	0	0	85	8	62
2014	Administration and operations	25	39	14	15	7	0	0	65	22	239
2014	Human resources	61	23	11	3	2	0	0	84	5	44
2014	Financial management	32	37	13	18	0	0	0	69	18	16
2014	Information management	20	56	6	9	9	0	0	76	18	19
2014	Information technology	23	35	14	25	0	0	3	60	26	36
2014	Other services to the public	48	27	14	5	5	0	0	75	11	52
2014	None of the above	35	45	11	6	3	0	0	80	9	128

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	65	14	0	0	0	86	0	13
2017	Communications or public affairs	38	48	14	0	0	0	86	0	17
2017	Legal services	74	17	6	3	0	0	91	3	59
2017	Administration and operations	37	40	7	12	4	0	77	15	212
2017	Human resources	51	33	0	16	0	0	84	16	48
2017	Financial management	27	43	21	8	0	0	70	8	16
2017	Information management	41	29	13	13	0	4	73	13	26
2017	Information technology	40	41	15	2	2	0	81	4	47
2017	Project management	44	32	12	12	0	0	76	12	16
2017	Other services to the public	51	43	0	3	3	0	95	5	38
2017	None of the above	64	28	6	2	0	0	92	2	116
2014	Client contact centre	23	47	23	3	0	3	73	3	28
2014	Compliance, inspection and enforcement	50	26	16	8	0	0	76	8	12
2014	Communications or public affairs	47	43	5	5	0	0	90	5	21
2014	Legal services	67	26	2	5	0	0	93	5	63
2014	Administration and operations	32	38	17	7	5	0	70	12	239
2014	Human resources	38	44	12	2	3	0	82	5	44
2014	Financial management	42	31	13	0	13	0	73	13	16
2014	Information management	46	41	5	9	0	0	86	9	19
2014	Information technology	44	41	9	3	3	0	86	6	36
2014	Other services to the public	49	31	6	10	2	2	81	13	52
2014	None of the above	59	23	5	9	3	0	83	12	128

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	31	31	8	0	0	61	8	13
2017	Communications or public affairs	38	40	6	16	0	0	78	16	17
2017	Legal services	81	15	2	2	0	0	97	2	59
2017	Administration and operations	43	38	5	7	7	0	81	13	212
2017	Human resources	64	26	4	5	0	0	91	5	48
2017	Financial management	37	44	10	0	8	0	81	8	16
2017	Information management	45	30	9	0	16	0	75	16	26
2017	Information technology	53	28	11	4	4	0	81	9	47
2017	Project management	42	37	7	14	0	0	80	14	16
2017	Other services to the public	67	21	0	12	0	0	88	12	38
2017	None of the above	66	25	7	1	0	1	92	1	116
2014	Client contact centre	31	51	4	14	0	0	82	14	28
2014	Compliance, inspection and enforcement	66	34	0	0	0	0	100	0	12
2014	Communications or public affairs	70	14	16	0	0	0	84	0	21
2014	Legal services	76	19	2	4	0	0	95	4	63
2014	Administration and operations	34	40	10	8	7	0	75	15	239
2014	Human resources	47	43	5	3	3	0	90	6	44
2014	Financial management	54	17	29	0	0	0	71	0	16
2014	Information management	46	46	0	9	0	0	91	9	19
2014	Information technology	52	34	3	9	3	0	86	11	36
2014	Other services to the public	55	28	6	6	5	0	83	11	51
2014	None of the above	63	27	4	3	3	0	89	7	128

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	44	15	0	0	6	0	83	0	13
2017	Communications or public affairs	46	49	0	5	0	0	0	95	5	17
2017	Legal services	53	32	9	4	0	2	2	87	4	59
2017	Administration and operations	37	39	12	10	2	0	0	77	11	212
2017	Human resources	60	26	14	0	0	0	0	86	0	48
2017	Financial management	51	49	0	0	0	0	0	100	0	16
2017	Information management	41	47	4	4	4	0	0	88	7	26
2017	Information technology	55	30	9	6	0	0	0	85	6	47
2017	Project management	42	39	19	0	0	0	0	81	0	16
2017	Other services to the public	52	35	7	3	3	0	0	87	5	38
2017	None of the above	35	46	7	11	1	0	0	81	12	116
2014	Client contact centre	35	48	10	3	3	0	0	83	7	28
2014	Compliance, inspection and enforcement	36	40	16	8	0	0	0	76	8	12
2014	Communications or public affairs	50	44	0	6	0	0	0	94	6	21
2014	Legal services	50	36	13	1	0	0	0	86	1	63
2014	Administration and operations	43	39	9	7	3	0	0	82	10	238
2014	Human resources	55	40	2	2	0	0	0	96	2	44
2014	Financial management	60	32	0	8	0	0	0	92	8	16
2014	Information management	41	59	0	0	0	0	0	100	0	19
2014	Information technology	41	31	16	11	0	0	0	72	11	36
2014	Other services to the public	34	37	17	10	2	0	0	72	12	52
2014	None of the above	42	31	11	12	2	0	1	74	14	128

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	65	6	0	5	0	6	88	6	13
2017	Communications or public affairs	29	53	7	5	5	0	0	82	11	17
2017	Legal services	41	37	5	9	7	2	0	79	16	59
2017	Administration and operations	34	38	13	7	6	0	1	73	13	212
2017	Human resources	47	34	13	2	2	0	2	82	4	48
2017	Financial management	49	38	8	5	0	0	0	86	5	16
2017	Information management	51	24	0	3	11	0	12	84	16	26
2017	Information technology	43	44	4	9	0	0	0	87	9	47
2017	Project management	51	14	25	10	0	0	0	64	10	16
2017	Other services to the public	38	38	5	11	8	0	0	76	19	38
2017	None of the above	35	29	10	21	5	1	0	64	26	115
2014	Client contact centre	22	42	17	10	7	0	3	65	17	28
2014	Compliance, inspection and enforcement	10	48	8	16	8	0	10	64	27	12
2014	Communications or public affairs	50	41	0	9	0	0	0	91	9	21
2014	Legal services	40	34	14	8	4	0	0	75	11	63
2014	Administration and operations	42	29	13	8	5	1	2	74	13	238
2014	Human resources	63	20	10	5	2	0	0	83	8	44
2014	Financial management	68	19	0	8	5	0	0	87	13	16
2014	Information management	45	44	6	5	0	0	0	89	5	19
2014	Information technology	49	23	14	8	6	0	0	72	14	36
2014	Other services to the public	37	31	9	15	7	0	0	68	22	52
2014	None of the above	30	30	11	13	13	0	2	62	27	128

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	34	9	22	13	0	0	56	35	13
2017	Communications or public affairs	30	22	21	17	0	5	5	58	19	17
2017	Legal services	11	14	10	11	24	8	22	36	50	58
2017	Administration and operations	15	24	11	14	14	3	19	50	36	212
2017	Human resources	29	27	18	0	13	5	9	65	15	48
2017	Financial management	35	16	14	8	5	6	16	65	17	16
2017	Information management	35	22	8	0	11	7	16	75	14	26
2017	Information technology	34	30	19	6	4	4	2	68	11	47
2017	Project management	17	5	14	25	38	0	0	23	64	16
2017	Other services to the public	17	8	18	10	30	2	15	30	48	38
2017	None of the above	15	14	7	11	27	3	23	40	52	116
2014	Client contact centre	28	13	24	3	13	0	17	51	20	28
2014	Compliance, inspection and enforcement	16	10	0	34	40	0	0	26	74	12
2014	Communications or public affairs	28	34	0	11	9	5	13	76	24	21
2014	Legal services	15	7	8	17	24	3	26	31	58	62
2014	Administration and operations	23	18	13	10	15	4	17	52	32	239
2014	Human resources	36	23	4	7	8	0	22	76	19	44
2014	Financial management	12	12	19	14	24	0	19	29	47	16
2014	Information management	37	11	13	21	0	6	11	59	26	18
2014	Information technology	45	22	9	11	8	0	6	71	20	36
2014	Other services to the public	26	16	13	7	24	0	14	50	35	52
2014	None of the above	21	17	11	10	21	2	18	47	39	128

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	68	0	8	0	0	0	92	8	13
2017	Communications or public affairs	21	55	13	5	0	5	0	80	6	17
2017	Legal services	54	39	3	4	0	0	0	93	4	59
2017	Administration and operations	34	46	10	8	3	0	0	80	10	212
2017	Human resources	47	32	8	6	7	0	0	79	13	48
2017	Financial management	40	41	10	8	0	0	0	81	8	16
2017	Information management	42	37	9	8	4	0	0	79	12	26
2017	Information technology	31	46	17	2	4	0	0	77	6	48
2017	Project management	38	36	7	7	12	0	0	74	19	16
2017	Other services to the public	52	46	0	0	3	0	0	97	3	38
2017	None of the above	46	42	6	3	2	1	0	89	5	115
2014	Client contact centre	34	46	11	7	3	0	0	80	9	28
2014	Compliance, inspection and enforcement	24	44	0	24	8	0	0	68	32	12
2014	Communications or public affairs	18	55	9	9	9	0	0	73	18	21
2014	Legal services	47	41	4	5	0	0	2	90	6	63
2014	Administration and operations	31	41	15	8	5	0	0	72	12	239
2014	Human resources	28	65	2	2	3	0	0	93	5	44
2014	Financial management	42	31	19	8	0	0	0	73	8	16
2014	Information management	36	46	5	14	0	0	0	82	14	19
2014	Information technology	36	38	14	9	3	0	0	74	11	36
2014	Other services to the public	43	46	7	4	0	0	0	89	4	52
2014	None of the above	50	33	10	4	4	0	0	83	7	128

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	42	15	14	11	0	0	59	26	13
2017	Communications or public affairs	16	52	13	14	0	5	0	72	15	17
2017	Legal services	37	37	5	13	7	0	0	74	21	59
2017	Administration and operations	28	34	11	14	13	0	0	62	27	213
2017	Human resources	29	43	4	15	6	0	2	74	22	48
2017	Financial management	19	52	11	5	14	0	0	70	19	16
2017	Information management	36	26	3	13	20	3	0	64	33	26
2017	Information technology	29	31	16	15	8	0	0	61	23	48
2017	Project management	35	39	7	14	5	0	0	74	19	16
2017	Other services to the public	24	43	14	6	13	0	0	67	19	38
2017	None of the above	20	33	15	21	12	0	0	53	32	115
2014	Client contact centre	14	34	27	21	3	0	0	48	24	28
2014	Compliance, inspection and enforcement	18	26	24	24	8	0	0	44	32	12
2014	Communications or public affairs	20	39	9	18	14	0	0	59	32	21
2014	Legal services	25	42	13	14	5	0	1	67	20	63
2014	Administration and operations	25	36	16	11	11	0	0	62	22	239
2014	Human resources	40	40	9	6	5	0	0	80	11	44
2014	Financial management	20	43	19	13	6	0	0	63	18	16
2014	Information management	16	55	11	9	9	0	0	71	18	19
2014	Information technology	42	25	11	20	3	0	0	66	22	36
2014	Other services to the public	20	34	17	13	13	2	0	55	27	52
2014	None of the above	20	36	18	15	12	0	0	55	27	128

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	61	9	6	6	0	78	12	13
2017	Communications or public affairs	21	49	19	11	0	0	70	11	17
2017	Legal services	51	33	7	7	2	0	85	8	59
2017	Administration and operations	29	48	13	6	5	0	77	10	212
2017	Human resources	34	43	10	10	3	0	77	14	48
2017	Financial management	24	52	19	0	5	0	76	5	16
2017	Information management	24	54	3	4	13	3	80	17	26
2017	Information technology	17	60	8	8	6	0	77	15	48
2017	Project management	50	31	7	7	5	0	81	12	16
2017	Other services to the public	47	45	6	3	0	0	92	3	38
2017	None of the above	32	49	11	5	4	0	81	8	115

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	50	6	0	6	0	6	87	7	13
2017	Communications or public affairs	28	61	0	5	0	5	0	94	6	17
2017	Legal services	55	36	3	5	0	0	0	91	5	58
2017	Administration and operations	42	42	10	3	2	0	0	85	5	213
2017	Human resources	47	44	0	6	0	3	0	94	6	48
2017	Financial management	27	49	14	5	5	0	0	76	10	16
2017	Information management	48	37	3	9	4	0	0	85	13	26
2017	Information technology	38	45	11	2	4	0	0	83	6	47
2017	Project management	49	24	20	7	0	0	0	73	7	16
2017	Other services to the public	63	34	0	0	0	3	0	100	0	38
2017	None of the above	51	41	4	2	3	0	0	91	5	115
2014	Client contact centre	40	39	11	0	7	3	0	81	7	28
2014	Compliance, inspection and enforcement	42	42	8	8	0	0	0	84	8	12
2014	Communications or public affairs	50	26	14	5	0	5	0	80	5	21
2014	Legal services	52	38	8	0	2	0	0	90	2	63
2014	Administration and operations	48	37	9	2	3	0	0	86	5	239
2014	Human resources	57	32	6	4	0	0	0	89	4	44
2014	Financial management	34	66	0	0	0	0	0	100	0	16
2014	Information management	75	21	0	5	0	0	0	95	5	19
2014	Information technology	47	30	9	9	6	0	0	77	14	36
2014	Other services to the public	57	35	4	2	2	0	0	93	4	52
2014	None of the above	61	25	7	5	2	0	0	86	7	127

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	19	17	32	6	0	45	38	13
2017	Communications or public affairs	28	33	19	15	0	5	65	16	17
2017	Legal services	39	34	4	14	9	0	74	23	58
2017	Administration and operations	31	39	11	11	10	0	69	20	213
2017	Human resources	35	41	4	18	3	0	76	21	48
2017	Financial management	33	43	5	5	14	0	76	19	16
2017	Information management	36	36	3	4	21	0	72	25	26
2017	Information technology	36	31	21	4	8	0	67	13	48
2017	Project management	38	36	7	7	12	0	74	19	16
2017	Other services to the public	45	26	8	7	11	3	73	19	38
2017	None of the above	23	43	10	15	9	2	66	24	114

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	53	0	0	0	0	100	0	13
2017	Communications or public affairs	40	55	5	0	0	0	95	0	17
2017	Legal services	78	21	0	2	0	0	98	2	59
2017	Administration and operations	49	39	10	2	0	0	88	2	212
2017	Human resources	61	28	9	0	2	0	89	2	48
2017	Financial management	37	54	9	0	0	0	91	0	15
2017	Information management	70	18	0	7	4	0	88	12	26
2017	Information technology	54	29	17	0	0	0	83	0	48
2017	Project management	50	43	0	7	0	0	93	7	16
2017	Other services to the public	74	19	7	0	0	0	93	0	39
2017	None of the above	62	35	2	0	0	0	98	0	116
2014	Client contact centre	66	20	7	3	0	3	89	3	28
2014	Compliance, inspection and enforcement	58	26	8	0	8	0	84	8	12
2014	Communications or public affairs	53	34	9	0	5	0	86	5	21
2014	Legal services	70	24	4	2	0	0	94	2	63
2014	Administration and operations	60	30	6	1	2	0	91	3	239
2014	Human resources	68	30	2	0	0	0	98	0	44
2014	Financial management	56	31	13	0	0	0	87	0	16
2014	Information management	86	9	5	0	0	0	95	0	19
2014	Information technology	52	31	9	6	3	0	83	9	36
2014	Other services to the public	74	24	2	0	0	0	98	0	51
2014	None of the above	71	20	7	1	1	0	92	2	128

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	52	9	0	12	0	0	78	12	13
2017	Communications or public affairs	29	38	14	14	0	5	0	71	14	17
2017	Legal services	36	38	7	13	5	0	0	74	19	59
2017	Administration and operations	27	48	8	10	6	0	0	76	16	213
2017	Human resources	47	37	5	11	0	0	0	84	11	48
2017	Financial management	29	46	11	0	14	0	0	75	14	15
2017	Information management	30	26	18	4	16	4	3	60	21	26
2017	Information technology	35	46	10	2	6	0	0	81	8	48
2017	Project management	37	51	7	0	5	0	0	88	5	16
2017	Other services to the public	37	38	11	5	10	0	0	74	15	39
2017	None of the above	26	33	19	15	8	0	0	58	23	115
2014	Client contact centre	30	22	23	11	7	3	3	56	19	28
2014	Compliance, inspection and enforcement	8	26	24	42	0	0	0	34	42	12
2014	Communications or public affairs	23	54	9	14	0	0	0	77	14	21
2014	Legal services	24	41	11	16	6	0	0	66	23	63
2014	Administration and operations	24	48	8	11	7	0	0	73	18	239
2014	Human resources	37	49	0	7	7	0	0	86	14	44
2014	Financial management	19	54	21	5	0	0	0	73	5	16
2014	Information management	30	40	16	0	14	0	0	70	14	19
2014	Information technology	34	37	18	6	6	0	0	71	12	35
2014	Other services to the public	28	42	10	14	5	0	0	71	19	52
2014	None of the above	23	31	16	20	10	0	0	54	30	128

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	47	15	5	6	0	0	73	11	13
2017	Communications or public affairs	23	44	19	14	0	0	0	67	14	17
2017	Legal services	41	32	12	12	3	0	0	72	16	59
2017	Administration and operations	33	42	10	10	4	1	0	76	14	214
2017	Human resources	47	37	7	9	0	0	0	84	9	48
2017	Financial management	49	31	0	6	14	0	0	80	20	15
2017	Information management	30	34	13	4	12	0	7	68	17	26
2017	Information technology	37	46	6	6	4	0	0	83	10	48
2017	Project management	61	14	26	0	0	0	0	74	0	16
2017	Other services to the public	26	40	13	16	5	0	0	66	21	39
2017	None of the above	31	29	20	17	3	0	0	60	20	116
2014	Client contact centre	30	25	24	14	3	0	3	57	18	28
2014	Compliance, inspection and enforcement	0	36	32	24	8	0	0	36	32	12
2014	Communications or public affairs	28	44	14	9	0	0	5	76	10	21
2014	Legal services	27	33	23	18	0	0	0	60	18	63
2014	Administration and operations	31	37	13	9	9	0	0	68	18	239
2014	Human resources	50	40	2	2	5	0	0	91	7	43
2014	Financial management	26	48	19	8	0	0	0	73	8	16
2014	Information management	39	16	45	0	0	0	0	55	0	19
2014	Information technology	43	22	11	11	9	0	3	68	21	36
2014	Other services to the public	30	36	8	17	8	0	2	66	25	52
2014	None of the above	22	40	18	10	10	0	0	62	20	127

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	71	0	0	6	0	0	94	6	13
2017	Communications or public affairs	18	58	13	6	5	0	0	76	12	17
2017	Legal services	36	40	8	12	4	0	0	76	16	59
2017	Administration and operations	31	36	13	15	4	0	0	68	19	214
2017	Human resources	39	37	19	6	0	0	0	75	6	48
2017	Financial management	28	46	14	6	6	0	0	75	11	15
2017	Information management	24	41	9	11	12	0	3	67	23	26
2017	Information technology	26	61	4	4	4	0	0	87	9	47
2017	Project management	24	44	19	14	0	0	0	67	14	16
2017	Other services to the public	31	34	7	7	18	3	0	67	26	39
2017	None of the above	28	28	16	21	6	0	0	56	27	116
2014	Client contact centre	34	38	21	3	3	0	0	72	7	28
2014	Compliance, inspection and enforcement	10	42	16	24	8	0	0	52	32	12
2014	Communications or public affairs	32	23	18	27	0	0	0	55	27	21
2014	Legal services	30	40	15	9	6	0	0	70	15	63
2014	Administration and operations	32	36	14	10	6	0	0	69	17	239
2014	Human resources	49	40	4	4	2	0	0	89	6	44
2014	Financial management	40	36	11	13	0	0	0	75	13	16
2014	Information management	36	50	5	9	0	0	0	86	9	19
2014	Information technology	35	39	11	9	6	0	0	74	14	36
2014	Other services to the public	38	26	12	11	13	0	0	64	25	52
2014	None of the above	27	33	20	8	12	0	0	60	20	128

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	60	0	0	0	0	100	0	13
2017	Communications or public affairs	34	48	7	5	0	5	86	6	17
2017	Legal services	59	32	9	0	0	0	91	0	59
2017	Administration and operations	39	45	8	7	2	0	84	9	213
2017	Human resources	55	30	6	7	2	0	85	9	48
2017	Financial management	37	49	0	6	9	0	86	14	15
2017	Information management	33	51	4	7	4	0	85	12	26
2017	Information technology	42	40	10	6	2	0	81	8	48
2017	Project management	45	29	14	5	7	0	74	12	16
2017	Other services to the public	40	52	3	3	3	0	92	5	39
2017	None of the above	44	48	6	2	0	0	92	2	116
2014	Client contact centre	41	41	15	3	0	0	82	3	28
2014	Compliance, inspection and enforcement	34	42	8	8	8	0	76	16	12
2014	Communications or public affairs	43	30	14	0	14	0	73	14	21
2014	Legal services	59	31	5	2	3	0	90	5	62
2014	Administration and operations	40	37	13	5	4	1	78	9	239
2014	Human resources	50	36	9	5	0	0	86	5	44
2014	Financial management	59	16	25	0	0	0	75	0	16
2014	Information management	57	34	0	9	0	0	91	9	19
2014	Information technology	50	36	6	6	0	3	88	6	36
2014	Other services to the public	47	41	10	2	0	0	88	2	52
2014	None of the above	47	38	8	5	2	1	85	6	128

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	50	0	14	5	0	0	81	19	13
2017	Communications or public affairs	45	44	11	0	0	0	0	89	0	17
2017	Legal services	31	36	7	14	9	0	3	70	23	58
2017	Administration and operations	39	36	18	4	2	0	0	75	7	212
2017	Human resources	21	44	22	9	2	0	2	66	11	48
2017	Financial management	33	37	24	0	5	0	0	70	5	16
2017	Information management	43	34	15	4	0	0	4	80	4	26
2017	Information technology	38	36	17	10	0	0	0	73	10	48
2017	Project management	29	38	19	0	14	0	0	67	14	16
2017	Other services to the public	23	37	18	10	10	0	2	61	20	39
2017	None of the above	30	31	15	14	8	1	1	63	22	115
2014	Client contact centre	52	29	16	3	0	0	0	81	3	28
2014	Compliance, inspection and enforcement	24	26	34	16	0	0	0	50	16	12
2014	Communications or public affairs	35	36	15	14	0	0	0	71	14	21
2014	Legal services	30	31	21	11	7	0	0	61	18	63
2014	Administration and operations	52	30	10	5	2	0	0	83	7	238
2014	Human resources	34	31	24	2	9	0	0	65	11	44
2014	Financial management	25	45	19	0	11	0	0	70	11	16
2014	Information management	60	20	20	0	0	0	0	80	0	19
2014	Information technology	48	22	20	9	2	0	0	70	10	36
2014	Other services to the public	29	37	8	9	17	0	0	66	26	52
2014	None of the above	32	28	20	10	9	1	1	61	19	128

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	25	45	9	0	0	0	9	46	13
2017	Communications or public affairs	0	36	31	22	5	5	0	29	38	17
2017	Legal services	2	16	38	15	15	5	9	35	20	58
2017	Administration and operations	10	23	39	18	7	0	2	26	34	214
2017	Human resources	8	33	37	11	4	3	4	16	44	47
2017	Financial management	5	30	30	24	0	11	0	27	40	16
2017	Information management	18	31	15	21	12	0	3	33	51	26
2017	Information technology	10	27	48	10	4	0	0	15	38	48
2017	Project management	24	25	32	12	0	0	7	13	53	16
2017	Other services to the public	11	16	30	21	15	2	5	39	29	38
2017	None of the above	11	20	35	14	8	5	7	25	35	114
2014	Client contact centre	3	27	33	31	3	0	3	36	31	28
2014	Compliance, inspection and enforcement	0	24	26	34	8	0	8	46	26	12
2014	Communications or public affairs	0	44	33	5	14	5	0	20	46	21
2014	Legal services	5	14	43	29	8	0	1	37	20	63
2014	Administration and operations	6	22	36	25	10	0	1	35	28	237
2014	Human resources	9	23	33	19	12	0	4	32	33	44
2014	Financial management	6	6	52	17	19	0	0	37	12	16
2014	Information management	6	23	14	35	11	6	6	51	32	19
2014	Information technology	22	28	28	13	9	0	0	22	51	36
2014	Other services to the public	4	18	37	22	13	0	7	38	23	52
2014	None of the above	3	14	33	26	12	3	8	43	20	128

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	9	35	8	8	0	9	17	44	13
2017	Communications or public affairs	0	0	44	17	30	5	5	51	0	17
2017	Legal services	7	16	20	26	14	7	11	48	27	58
2017	Administration and operations	14	25	30	17	11	0	3	29	40	214
2017	Human resources	5	21	35	22	9	7	0	34	28	46
2017	Financial management	10	46	14	10	8	11	0	21	64	16
2017	Information management	30	24	15	9	7	7	6	19	63	26
2017	Information technology	8	21	33	27	6	4	0	35	31	48
2017	Project management	13	19	44	12	5	0	6	19	34	16
2017	Other services to the public	11	24	11	39	11	2	2	52	36	37
2017	None of the above	15	19	27	16	11	6	6	30	39	115
2014	Client contact centre	13	20	20	19	23	0	4	44	35	28
2014	Compliance, inspection and enforcement	8	24	34	24	0	10	0	27	36	12
2014	Communications or public affairs	16	23	38	5	10	5	5	16	42	21
2014	Legal services	10	16	29	19	24	0	3	44	26	63
2014	Administration and operations	11	21	32	21	10	3	1	32	34	239
2014	Human resources	8	16	28	27	14	3	4	44	26	44
2014	Financial management	6	36	13	26	6	6	8	36	48	16
2014	Information management	6	24	34	6	14	16	0	24	35	19
2014	Information technology	22	28	20	22	3	3	3	27	53	36
2014	Other services to the public	8	29	29	21	5	0	8	29	39	52
2014	None of the above	10	19	24	20	18	4	5	42	32	128

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	25	43	0	8	9	9	9	38	13
2017	Communications or public affairs	20	15	31	17	11	6	0	30	37	16
2017	Legal services	3	7	29	28	19	7	7	54	12	58
2017	Administration and operations	9	17	32	19	15	0	7	37	28	214
2017	Human resources	15	10	48	13	7	3	4	22	27	47
2017	Financial management	0	27	44	10	8	11	0	21	30	16
2017	Information management	14	19	18	16	16	9	7	39	39	26
2017	Information technology	17	21	29	25	2	4	2	29	40	48
2017	Project management	18	7	63	12	0	0	0	12	25	16
2017	Other services to the public	0	13	22	37	8	4	16	55	17	37
2017	None of the above	8	8	20	23	16	7	18	51	22	115
2014	Client contact centre	3	40	20	24	3	0	10	29	48	28
2014	Compliance, inspection and enforcement	0	16	16	24	0	8	36	43	29	12
2014	Communications or public affairs	9	50	14	4	10	0	14	16	68	21
2014	Legal services	6	20	27	29	13	1	4	44	27	63
2014	Administration and operations	9	16	30	23	12	4	6	39	28	239
2014	Human resources	2	30	35	14	15	0	4	31	33	43
2014	Financial management	18	0	26	37	19	0	0	56	18	16
2014	Information management	6	14	28	16	14	6	16	39	26	19
2014	Information technology	25	25	30	13	6	0	0	19	51	36
2014	Other services to the public	6	12	32	26	8	4	13	41	21	52
2014	None of the above	7	8	24	21	20	4	16	51	19	128

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	33	33	34	0	0	0	34	33	12
2017	Communications or public affairs	5	16	33	30	11	5	0	43	23	17
2017	Legal services	5	13	32	25	18	7	0	46	19	57
2017	Administration and operations	6	16	28	33	15	0	2	49	23	213
2017	Human resources	0	22	37	23	11	3	4	37	23	48
2017	Financial management	8	10	33	29	14	0	6	45	20	16
2017	Information management	7	22	26	8	26	12	0	38	32	26
2017	Information technology	4	19	32	40	4	0	0	45	23	47
2017	Project management	7	7	44	24	19	0	0	43	14	16
2017	Other services to the public	22	14	19	31	14	0	0	45	36	37
2017	None of the above	14	17	28	25	10	2	5	37	33	114
2014	Client contact centre	3	16	27	31	9	0	14	46	23	28
2014	Compliance, inspection and enforcement	16	32	26	26	0	0	0	26	48	12
2014	Communications or public affairs	0	18	50	22	5	5	0	29	19	21
2014	Legal services	8	11	39	31	9	0	1	41	20	63
2014	Administration and operations	2	13	34	32	17	0	2	50	15	237
2014	Human resources	6	5	29	39	19	0	2	59	12	43
2014	Financial management	0	5	8	49	38	0	0	87	5	16
2014	Information management	6	0	37	25	20	0	11	51	6	19
2014	Information technology	3	28	30	25	11	3	0	38	31	36
2014	Other services to the public	17	11	29	22	18	0	4	41	29	52
2014	None of the above	15	15	22	24	18	1	4	45	32	128

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	25	38	17	0	0	9	19	40	13
2017	Communications or public affairs	0	24	48	0	22	5	0	23	26	17
2017	Legal services	7	16	32	22	13	5	5	39	25	58
2017	Administration and operations	17	24	28	18	11	0	2	29	42	211
2017	Human resources	5	36	16	31	6	6	0	39	44	46
2017	Financial management	16	35	8	27	8	0	6	37	54	16
2017	Information management	26	22	4	12	21	4	12	39	57	26
2017	Information technology	10	25	42	15	4	4	0	20	37	48
2017	Project management	31	25	32	0	12	0	0	12	56	16
2017	Other services to the public	19	20	29	10	16	0	5	28	41	37
2017	None of the above	25	18	26	11	13	1	7	26	47	115
2014	Client contact centre	10	16	27	20	17	3	6	41	29	28
2014	Compliance, inspection and enforcement	32	32	18	18	0	0	0	18	64	12
2014	Communications or public affairs	18	28	25	15	10	5	0	26	48	21
2014	Legal services	7	25	39	19	6	0	4	27	33	63
2014	Administration and operations	10	21	34	21	11	0	3	33	32	238
2014	Human resources	22	20	22	21	12	0	4	34	43	44
2014	Financial management	11	0	47	21	13	0	8	38	12	16
2014	Information management	27	5	28	15	20	6	0	37	34	19
2014	Information technology	27	28	26	6	14	0	0	20	55	36
2014	Other services to the public	20	27	22	16	12	0	2	29	48	51
2014	None of the above	21	15	28	18	12	1	4	32	39	128

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	33	15	0	0	0	10	0	83	12
2017	Communications or public affairs	5	14	49	16	11	5	0	28	20	17
2017	Legal services	4	18	17	26	21	11	3	55	25	57
2017	Administration and operations	15	21	32	18	10	2	3	29	37	213
2017	Human resources	13	22	37	13	9	3	3	23	38	48
2017	Financial management	5	40	28	13	8	6	0	23	48	16
2017	Information management	31	25	20	0	8	13	3	10	67	26
2017	Information technology	8	13	31	27	15	4	2	44	22	48
2017	Project management	5	51	7	37	0	0	0	37	56	16
2017	Other services to the public	14	19	20	24	14	8	2	42	36	38
2017	None of the above	18	21	23	20	10	2	6	33	43	115
2014	Client contact centre	31	35	13	0	10	0	10	11	75	28
2014	Compliance, inspection and enforcement	24	36	8	24	0	0	8	26	65	12
2014	Communications or public affairs	0	25	23	28	14	5	5	47	27	21
2014	Legal services	6	9	30	32	15	2	7	51	16	63
2014	Administration and operations	13	23	29	18	10	3	4	31	39	238
2014	Human resources	12	14	20	25	20	0	9	50	28	44
2014	Financial management	0	13	12	36	23	8	8	70	16	16
2014	Information management	26	19	19	24	0	11	0	28	51	19
2014	Information technology	16	13	28	20	17	3	3	39	31	36
2014	Other services to the public	18	17	32	15	11	2	6	28	37	52
2014	None of the above	13	15	25	22	14	4	6	40	32	128

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	21	27	25	6	6	9	37	32	13
2017	Communications or public affairs	7	25	41	16	5	5	0	23	34	17
2017	Legal services	5	9	34	22	15	8	7	44	16	58
2017	Administration and operations	9	24	39	13	12	1	2	26	34	214
2017	Human resources	6	32	34	18	5	3	2	24	40	48
2017	Financial management	5	24	38	18	8	6	0	28	31	16
2017	Information management	15	15	21	16	18	13	3	40	35	26
2017	Information technology	10	27	27	21	6	4	4	30	41	48
2017	Project management	25	19	25	14	5	5	6	21	50	16
2017	Other services to the public	14	11	25	24	17	2	7	45	28	37
2017	None of the above	12	11	34	21	12	4	7	37	26	115
2014	Client contact centre	7	13	34	23	14	0	10	41	21	28
2014	Compliance, inspection and enforcement	0	50	32	18	0	0	0	18	50	12
2014	Communications or public affairs	0	32	54	0	10	5	0	10	33	21
2014	Legal services	7	19	25	27	9	2	9	41	30	63
2014	Administration and operations	8	14	40	20	11	2	5	34	23	238
2014	Human resources	4	16	39	22	16	0	2	39	21	44
2014	Financial management	6	25	25	25	12	0	8	40	33	16
2014	Information management	11	10	23	25	9	11	11	45	26	19
2014	Information technology	17	23	28	21	9	0	3	30	41	36
2014	Other services to the public	11	23	26	16	13	2	8	32	38	52
2014	None of the above	8	18	26	19	15	4	9	40	30	128

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	69	25	0	0	6	0	0	94	6	13
2017	Communications or public affairs	65	24	0	6	5	0	0	89	11	17
2017	Legal services	76	14	3	2	2	0	4	93	3	59
2017	Administration and operations	74	19	2	1	2	0	2	94	3	214
2017	Human resources	71	20	2	4	0	3	0	94	4	48
2017	Financial management	60	16	19	5	0	0	0	76	5	16
2017	Information management	73	16	4	0	0	0	6	95	0	26
2017	Information technology	67	21	8	0	0	0	4	91	0	48
2017	Project management	80	7	0	14	0	0	0	86	14	16
2017	Other services to the public	75	10	3	0	3	2	8	94	3	39
2017	None of the above	73	17	2	3	2	0	3	93	6	116
2014	Client contact centre	62	20	15	0	3	0	0	82	3	28
2014	Compliance, inspection and enforcement	66	34	0	0	0	0	0	100	0	12
2014	Communications or public affairs	77	14	0	5	5	0	0	91	9	21
2014	Legal services	82	10	3	2	2	0	2	93	3	63
2014	Administration and operations	73	18	1	2	2	0	3	94	4	238
2014	Human resources	80	11	0	9	0	0	0	91	9	44
2014	Financial management	64	36	0	0	0	0	0	100	0	16
2014	Information management	77	14	0	0	9	0	0	91	9	19
2014	Information technology	54	20	6	14	3	0	3	77	18	36
2014	Other services to the public	83	9	2	4	0	0	2	94	4	52
2014	None of the above	73	12	4	1	8	0	3	87	9	128

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	51	14	0	0	6	0	85	0	13
2017	Communications or public affairs	7	52	5	14	0	11	11	75	18	17
2017	Legal services	28	25	14	13	2	17	0	64	18	58
2017	Administration and operations	32	34	12	9	5	4	4	72	15	214
2017	Human resources	35	26	20	6	0	7	6	70	7	48
2017	Financial management	23	23	15	11	9	14	6	57	25	15
2017	Information management	27	26	21	12	8	4	3	57	21	26
2017	Information technology	29	50	10	6	2	0	2	81	9	48
2017	Project management	25	32	5	14	19	0	5	61	34	16
2017	Other services to the public	28	28	12	11	6	10	5	66	19	39
2017	None of the above	20	30	18	9	5	10	8	60	17	116
2014	Client contact centre	31	31	35	3	0	0	0	63	3	28
2014	Compliance, inspection and enforcement	24	26	34	8	0	0	8	54	9	12
2014	Communications or public affairs	39	20	23	14	0	5	0	61	14	21
2014	Legal services	42	25	5	9	8	2	9	75	20	63
2014	Administration and operations	33	35	14	11	3	4	0	71	14	239
2014	Human resources	39	38	2	7	2	0	12	88	10	44
2014	Financial management	24	25	29	6	5	6	6	55	13	16
2014	Information management	36	25	21	10	9	0	0	61	19	19
2014	Information technology	33	33	20	11	0	0	3	68	12	36
2014	Other services to the public	29	38	19	9	2	2	2	69	11	52
2014	None of the above	26	37	15	6	7	2	6	69	15	128

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	42	0	0	6	0	0	94	6	13
2017	Communications or public affairs	28	66	0	5	0	0	0	95	5	17
2017	Legal services	54	25	11	3	5	2	0	81	9	59
2017	Administration and operations	47	29	7	10	7	1	0	76	17	214
2017	Human resources	59	26	8	2	5	0	0	85	7	48
2017	Financial management	35	49	5	5	0	5	0	89	6	16
2017	Information management	41	23	9	13	12	0	3	66	25	26
2017	Information technology	48	33	10	4	4	0	0	81	8	48
2017	Project management	54	14	13	0	12	7	0	73	13	16
2017	Other services to the public	44	30	10	11	5	0	0	74	15	39
2017	None of the above	39	35	8	11	3	2	0	77	15	116
2014	Client contact centre	55	29	16	0	0	0	0	84	0	28
2014	Compliance, inspection and enforcement	16	66	18	0	0	0	0	82	0	12
2014	Communications or public affairs	47	25	14	14	0	0	0	72	14	21
2014	Legal services	55	23	7	8	5	1	0	80	13	63
2014	Administration and operations	51	30	9	7	2	0	0	82	9	239
2014	Human resources	71	22	0	5	2	0	0	93	7	44
2014	Financial management	56	25	13	0	0	6	0	86	0	16
2014	Information management	62	9	0	15	14	0	0	71	29	19
2014	Information technology	50	24	9	14	3	0	0	74	17	36
2014	Other services to the public	44	31	13	11	2	0	0	75	13	52
2014	None of the above	52	29	9	5	3	1	0	82	8	128

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	44	0	17	6	0	0	77	23	13
2017	Communications or public affairs	35	55	5	5	0	0	0	89	5	17
2017	Legal services	53	32	3	5	5	2	0	86	10	59
2017	Administration and operations	30	35	13	14	5	1	1	67	20	214
2017	Human resources	44	40	6	3	7	0	0	84	10	48
2017	Financial management	22	48	14	5	0	10	0	79	6	16
2017	Information management	23	26	16	24	4	4	3	52	30	26
2017	Information technology	21	54	15	4	6	0	0	75	10	48
2017	Project management	37	12	20	12	12	7	0	53	26	16
2017	Other services to the public	41	31	7	15	3	3	0	74	18	39
2017	None of the above	31	41	8	11	6	3	0	74	18	116
2014	Client contact centre	22	44	23	4	7	0	0	66	11	28
2014	Compliance, inspection and enforcement	24	36	24	16	0	0	0	60	16	12
2014	Communications or public affairs	30	36	5	24	5	0	0	66	29	21
2014	Legal services	35	39	10	10	3	0	3	76	14	63
2014	Administration and operations	26	41	15	13	3	1	0	68	17	239
2014	Human resources	43	46	5	6	0	0	0	89	6	44
2014	Financial management	43	39	6	13	0	0	0	82	13	16
2014	Information management	31	54	5	5	6	0	0	85	11	19
2014	Information technology	28	41	11	14	3	3	0	71	18	36
2014	Other services to the public	28	40	8	16	6	0	2	70	22	52
2014	None of the above	26	46	10	13	4	2	0	73	17	128

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	17	27	9	12	6	0	49	23	13
2017	Communications or public affairs	26	36	5	14	0	18	0	76	17	17
2017	Legal services	31	27	9	16	2	13	2	69	21	58
2017	Administration and operations	23	35	13	11	10	7	1	63	23	212
2017	Human resources	44	38	2	8	2	5	0	87	11	48
2017	Financial management	19	24	14	14	10	19	0	53	30	16
2017	Information management	24	14	20	16	8	11	7	46	30	26
2017	Information technology	23	41	15	8	6	6	0	69	16	48
2017	Project management	16	40	0	24	6	13	0	65	35	16
2017	Other services to the public	28	31	8	15	8	5	5	66	25	39
2017	None of the above	26	21	12	12	9	19	1	59	26	116
2014	Client contact centre	18	33	24	6	16	3	0	53	23	28
2014	Compliance, inspection and enforcement	0	26	32	8	0	34	0	39	12	12
2014	Communications or public affairs	43	19	5	20	0	14	0	72	23	21
2014	Legal services	38	30	3	14	5	5	6	76	21	63
2014	Administration and operations	25	30	19	12	8	7	0	59	21	239
2014	Human resources	57	21	11	7	2	0	2	79	9	44
2014	Financial management	29	44	21	0	0	5	0	78	0	16
2014	Information management	25	40	14	5	6	11	0	73	12	19
2014	Information technology	33	29	14	11	6	6	0	67	18	36
2014	Other services to the public	28	18	14	16	14	6	4	51	34	52
2014	None of the above	29	22	17	14	6	11	1	58	23	128

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	15	26	25	0	12	0	41	29	13
2017	Communications or public affairs	0	16	40	9	0	35	0	25	13	17
2017	Legal services	15	18	15	21	9	21	2	42	39	57
2017	Administration and operations	10	28	17	14	15	13	3	45	35	213
2017	Human resources	21	30	13	10	7	13	6	63	21	48
2017	Financial management	8	32	5	0	24	25	5	58	34	16
2017	Information management	15	13	15	11	15	18	12	41	37	26
2017	Information technology	8	39	25	17	2	8	0	52	20	48
2017	Project management	0	12	14	5	14	44	12	27	43	16
2017	Other services to the public	10	15	28	15	8	17	5	33	30	39
2017	None of the above	8	18	16	21	9	24	4	36	41	116
2014	Client contact centre	13	33	33	7	3	7	4	52	11	28
2014	Compliance, inspection and enforcement	0	16	26	16	24	10	8	20	49	12
2014	Communications or public affairs	20	23	14	20	14	9	0	47	37	21
2014	Legal services	20	26	12	11	21	6	3	51	36	63
2014	Administration and operations	16	23	20	18	12	9	0	44	34	239
2014	Human resources	27	33	8	13	4	7	9	70	20	44
2014	Financial management	12	20	21	5	12	23	8	45	24	16
2014	Information management	16	15	19	15	20	11	6	37	41	19
2014	Information technology	13	33	31	14	6	3	0	48	21	36
2014	Other services to the public	14	23	12	17	16	14	5	46	40	52
2014	None of the above	11	22	18	18	12	16	3	42	37	128

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	58	0	0	0	0	100	0	13
2017	Communications or public affairs	54	41	6	0	0	0	94	0	16
2017	Legal services	65	24	5	5	0	0	89	5	58
2017	Administration and operations	43	40	9	4	4	0	84	8	212
2017	Human resources	73	19	3	2	3	0	92	5	48
2017	Financial management	52	35	14	0	0	0	86	0	16
2017	Information management	55	30	0	4	8	3	87	13	26
2017	Information technology	37	44	15	2	2	0	81	4	48
2017	Project management	47	32	14	7	0	0	80	7	16
2017	Other services to the public	61	31	3	6	0	0	92	6	39
2017	None of the above	46	45	4	4	2	0	90	6	116
2014	Client contact centre	45	38	17	0	0	0	83	0	28
2014	Compliance, inspection and enforcement	40	60	0	0	0	0	100	0	12
2014	Communications or public affairs	56	25	5	14	0	0	81	14	21
2014	Legal services	58	31	3	5	3	0	89	8	63
2014	Administration and operations	44	40	9	6	0	0	84	7	239
2014	Human resources	58	38	0	4	0	0	96	4	43
2014	Financial management	60	25	15	0	0	0	85	0	16
2014	Information management	70	11	5	5	9	0	82	14	19
2014	Information technology	41	39	9	11	0	0	80	11	36
2014	Other services to the public	44	37	7	12	0	0	81	12	52
2014	None of the above	44	43	5	5	3	0	87	7	128

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	25	11	27	0	0	6	60	28	13
2017	Communications or public affairs	45	36	9	5	0	5	0	85	6	17
2017	Legal services	45	26	10	13	5	0	0	71	19	59
2017	Administration and operations	40	32	12	8	6	0	1	74	14	214
2017	Human resources	47	36	8	4	2	2	2	86	6	48
2017	Financial management	44	47	8	0	0	0	0	92	0	16
2017	Information management	38	29	19	0	12	0	3	68	12	26
2017	Information technology	40	38	14	6	2	0	0	77	8	48
2017	Project management	56	32	7	0	5	0	0	88	5	16
2017	Other services to the public	24	60	7	3	0	3	5	90	3	39
2017	None of the above	30	48	10	9	3	0	0	78	12	116
2014	Client contact centre	22	43	24	11	0	0	0	65	11	28
2014	Compliance, inspection and enforcement	8	60	8	8	16	0	0	68	24	12
2014	Communications or public affairs	40	20	22	5	9	0	5	62	14	21
2014	Legal services	36	32	12	9	10	0	0	68	20	63
2014	Administration and operations	38	34	11	9	6	0	1	73	16	239
2014	Human resources	56	21	7	14	2	0	0	78	16	44
2014	Financial management	44	39	0	11	0	6	0	88	12	16
2014	Information management	15	48	21	0	11	0	6	67	11	19
2014	Information technology	32	48	6	11	3	0	0	80	14	36
2014	Other services to the public	39	36	12	6	4	0	3	78	10	52
2014	None of the above	34	34	16	8	5	0	3	70	14	128

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	59	6	5	0	6	0	88	6	13
2017	Communications or public affairs	51	44	0	0	0	5	0	100	0	17
2017	Legal services	51	29	12	5	2	2	0	81	7	59
2017	Administration and operations	50	28	9	5	5	3	0	81	10	214
2017	Human resources	61	21	7	7	0	2	2	86	7	48
2017	Financial management	50	37	14	0	0	0	0	86	0	16
2017	Information management	41	25	20	0	12	0	3	67	12	26
2017	Information technology	46	38	8	4	2	2	0	85	6	48
2017	Project management	48	25	13	14	0	0	0	73	14	16
2017	Other services to the public	46	42	2	8	0	3	0	90	8	39
2017	None of the above	42	36	11	6	3	3	0	80	8	116
2014	Client contact centre	36	44	20	0	0	0	0	80	0	28
2014	Compliance, inspection and enforcement	42	34	8	8	8	0	0	76	16	12
2014	Communications or public affairs	44	24	18	9	5	0	0	68	14	21
2014	Legal services	45	32	7	3	12	0	0	77	16	63
2014	Administration and operations	49	31	11	4	1	2	1	83	5	239
2014	Human resources	64	16	9	9	0	2	0	82	9	44
2014	Financial management	38	43	6	8	0	6	0	86	8	16
2014	Information management	29	34	26	0	11	0	0	64	11	19
2014	Information technology	44	33	14	6	3	0	0	77	9	36
2014	Other services to the public	45	28	10	9	4	0	3	75	14	52
2014	None of the above	49	27	11	5	2	4	2	81	7	128

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	53	11	0	0	6	6	87	0	13
2017	Communications or public affairs	34	55	0	11	0	0	0	89	11	17
2017	Legal services	47	38	7	5	3	0	0	85	8	59
2017	Administration and operations	46	33	7	8	4	1	0	81	12	213
2017	Human resources	44	36	9	11	0	0	0	80	11	48
2017	Financial management	46	43	10	0	0	0	0	90	0	16
2017	Information management	32	38	12	4	12	0	3	72	16	26
2017	Information technology	46	37	10	2	4	0	0	83	6	48
2017	Project management	55	27	12	0	0	0	7	87	0	16
2017	Other services to the public	44	46	3	3	3	3	0	92	5	39
2017	None of the above	43	32	12	9	3	0	0	76	12	116
2014	Client contact centre	42	34	24	0	0	0	0	76	0	28
2014	Compliance, inspection and enforcement	34	34	8	16	8	0	0	68	24	12
2014	Communications or public affairs	51	25	10	10	5	0	0	76	14	20
2014	Legal services	47	29	11	5	9	0	0	76	14	63
2014	Administration and operations	46	34	10	7	3	0	0	80	10	239
2014	Human resources	55	26	6	11	2	0	0	81	13	44
2014	Financial management	56	33	0	5	0	6	0	94	6	16
2014	Information management	31	38	15	11	6	0	0	69	16	19
2014	Information technology	38	39	14	9	0	0	0	77	9	36
2014	Other services to the public	35	41	7	11	4	0	1	77	15	52
2014	None of the above	46	26	13	9	4	0	2	74	13	128

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	64	19	0	5	6	0	6	88	12	13
2017	Communications or public affairs	83	12	0	5	0	0	0	95	5	17
2017	Legal services	83	10	0	3	0	0	4	97	3	59
2017	Administration and operations	79	15	2	2	1	0	1	94	3	213
2017	Human resources	86	10	4	0	0	0	0	96	0	48
2017	Financial management	71	23	6	0	0	0	0	94	0	15
2017	Information management	79	17	0	0	0	0	4	100	0	26
2017	Information technology	81	15	0	0	2	0	2	98	2	48
2017	Project management	81	14	0	0	5	0	0	95	5	16
2017	Other services to the public	90	0	3	0	0	0	7	97	0	39
2017	None of the above	79	13	3	2	1	0	2	94	3	114
2014	Client contact centre	73	20	7	0	0	0	0	93	0	28
2014	Compliance, inspection and enforcement	66	34	0	0	0	0	0	100	0	12
2014	Communications or public affairs	71	20	5	0	5	0	0	91	5	21
2014	Legal services	87	5	3	1	0	0	3	95	1	63
2014	Administration and operations	77	13	3	1	2	1	3	94	2	239
2014	Human resources	89	9	0	2	0	0	0	98	2	44
2014	Financial management	87	13	0	0	0	0	0	100	0	16
2014	Information management	70	10	10	0	0	9	0	89	0	19
2014	Information technology	77	9	9	3	0	0	3	88	3	36
2014	Other services to the public	78	10	5	4	0	0	3	91	4	52
2014	None of the above	79	7	3	4	5	0	2	88	9	128

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	34	6	6	8	0	0	80	14	13
2017	Communications or public affairs	45	50	0	0	0	5	0	100	0	17
2017	Legal services	59	21	10	3	2	5	0	84	5	59
2017	Administration and operations	56	27	6	3	1	4	2	89	4	212
2017	Human resources	78	14	6	0	0	0	2	94	0	48
2017	Financial management	65	30	5	0	0	0	0	95	0	16
2017	Information management	62	18	4	4	7	4	0	83	12	26
2017	Information technology	42	29	18	2	2	2	4	76	4	48
2017	Project management	51	26	0	12	0	12	0	87	13	16
2017	Other services to the public	64	28	3	0	0	2	3	97	0	39
2017	None of the above	50	28	6	3	3	5	6	87	6	116
2014	Client contact centre	27	33	19	6	3	7	7	68	10	28
2014	Compliance, inspection and enforcement	24	26	34	8	8	0	0	50	16	12
2014	Communications or public affairs	58	20	9	9	0	0	5	81	10	21
2014	Legal services	55	19	5	3	6	3	9	84	11	63
2014	Administration and operations	54	24	7	4	1	4	6	86	6	239
2014	Human resources	67	18	4	0	2	0	8	93	3	44
2014	Financial management	42	17	6	12	5	6	12	73	20	16
2014	Information management	35	19	11	10	0	10	15	73	13	19
2014	Information technology	55	20	14	0	3	3	6	82	3	36
2014	Other services to the public	48	21	4	7	11	4	5	75	20	52
2014	None of the above	55	19	6	9	4	2	4	78	15	127

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	58	0	0	5	6	0	94	6	13
2017	Communications or public affairs	84	11	0	0	0	5	0	100	0	17
2017	Legal services	59	23	7	7	3	0	0	83	10	59
2017	Administration and operations	57	27	5	4	5	1	0	85	10	214
2017	Human resources	69	11	5	9	2	2	2	83	12	48
2017	Financial management	51	43	5	0	0	0	0	95	0	16
2017	Information management	58	16	3	0	15	0	7	80	17	26
2017	Information technology	54	33	8	2	0	2	0	89	2	48
2017	Project management	54	40	0	0	5	0	0	95	5	16
2017	Other services to the public	61	31	0	3	5	0	0	92	8	39
2017	None of the above	54	30	7	6	1	2	0	86	7	116

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	9	23	0	5	6	0	69	6	13
2017	Communications or public affairs	68	32	0	0	0	0	0	100	0	17
2017	Legal services	63	24	5	7	2	0	0	87	8	59
2017	Administration and operations	55	25	8	5	4	3	0	82	9	214
2017	Human resources	69	11	8	6	2	2	2	83	9	48
2017	Financial management	57	38	0	5	0	0	0	95	5	16
2017	Information management	57	16	12	0	15	0	0	73	15	26
2017	Information technology	56	27	10	4	2	0	0	83	6	48
2017	Project management	48	27	6	7	5	0	7	80	13	16
2017	Other services to the public	59	31	5	5	0	0	0	90	5	39
2017	None of the above	53	26	13	3	3	3	0	81	6	116

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	27	12	15	0	0	0	73	15	13
2017	Communications or public affairs	68	26	0	6	0	0	0	94	6	16
2017	Legal services	59	27	5	5	3	0	0	86	8	59
2017	Administration and operations	53	25	9	8	4	1	0	79	12	214
2017	Human resources	63	15	14	4	2	0	2	80	6	48
2017	Financial management	51	35	8	0	5	0	0	86	5	16
2017	Information management	57	21	7	4	12	0	0	77	15	26
2017	Information technology	59	27	10	2	2	0	0	85	4	48
2017	Project management	38	30	13	12	0	0	7	73	13	16
2017	Other services to the public	62	25	8	0	5	0	0	87	5	39
2017	None of the above	49	28	11	8	4	0	0	78	11	116
2014	Client contact centre	48	42	10	0	0	0	0	90	0	28
2014	Compliance, inspection and enforcement	34	26	24	8	8	0	0	60	16	12
2014	Communications or public affairs	40	28	23	9	0	0	0	68	9	21
2014	Legal services	51	24	12	2	10	0	0	76	12	63
2014	Administration and operations	53	30	8	5	3	1	0	83	9	239
2014	Human resources	66	21	5	4	4	0	0	87	8	44
2014	Financial management	32	43	19	0	0	6	0	80	0	16
2014	Information management	24	27	15	14	20	0	0	51	34	19
2014	Information technology	54	26	11	9	0	0	0	80	9	36
2014	Other services to the public	49	31	8	5	6	0	1	81	11	52
2014	None of the above	50	29	10	6	5	1	0	80	10	128

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	32	27	12	17	2	2	7	66	21	50
2017	Human resources	27	45	0	0	0	10	19	100	0	11
2017	Information technology	38	39	8	8	0	0	8	83	8	13
2017	None of the above	41	31	0	10	13	0	5	76	24	19
2014	Administration and operations	33	40	12	13	2	0	0	73	15	51
2014	Human resources	54	38	0	8	0	0	0	92	8	11
2014	Information technology	32	52	16	0	0	0	0	84	0	13
2014	None of the above	38	42	10	5	5	0	0	80	10	19

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	40	16	6	5	6	0	71	12	13
2017	Communications or public affairs	27	57	5	0	0	11	0	94	0	17
2017	Legal services	37	28	14	8	2	10	0	73	12	59
2017	Administration and operations	28	38	15	6	7	5	0	70	14	213
2017	Human resources	37	32	12	14	0	6	0	73	15	48
2017	Financial management	30	33	24	8	5	0	0	62	14	16
2017	Information management	31	36	0	7	12	12	3	79	21	26
2017	Information technology	23	41	23	6	4	2	0	66	11	48
2017	Project management	25	26	13	17	12	7	0	54	31	16
2017	Other services to the public	35	28	13	10	8	6	0	67	19	39
2017	None of the above	23	32	20	9	8	9	0	60	18	116
2014	Client contact centre	17	28	24	13	0	18	0	55	16	28
2014	Compliance, inspection and enforcement	8	34	16	32	0	10	0	47	36	12
2014	Communications or public affairs	14	30	23	14	9	9	0	49	25	21
2014	Legal services	35	31	11	14	3	3	1	70	19	63
2014	Administration and operations	29	33	16	8	5	9	0	69	14	239
2014	Human resources	36	45	5	8	2	4	0	85	10	44
2014	Financial management	18	53	24	5	0	0	0	70	5	16
2014	Information management	25	42	15	0	0	19	0	82	0	19
2014	Information technology	20	29	29	6	9	9	0	53	16	36
2014	Other services to the public	24	32	12	9	7	14	0	66	19	52
2014	None of the above	23	30	20	12	3	13	0	61	17	128

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	28	20	19	0	6	0	58	21	13
2017	Communications or public affairs	22	51	5	16	0	5	0	77	17	17
2017	Legal services	30	37	9	14	7	3	0	70	21	59
2017	Administration and operations	23	38	14	17	7	2	0	61	24	213
2017	Human resources	25	37	19	16	0	3	0	64	17	48
2017	Financial management	27	25	16	27	5	0	0	52	32	16
2017	Information management	24	34	8	7	15	9	3	65	26	26
2017	Information technology	17	47	23	6	4	2	0	65	11	47
2017	Project management	24	14	39	12	12	0	0	37	24	16
2017	Other services to the public	28	33	14	13	13	0	0	61	26	39
2017	None of the above	19	26	16	26	11	2	0	47	37	116
2014	Client contact centre	17	31	28	13	3	3	4	52	18	28
2014	Compliance, inspection and enforcement	0	42	0	40	8	10	0	47	53	12
2014	Communications or public affairs	10	27	14	26	14	9	0	40	44	21
2014	Legal services	23	32	14	21	10	0	0	55	31	63
2014	Administration and operations	23	30	20	16	7	3	0	55	24	238
2014	Human resources	30	38	16	8	4	2	2	71	13	44
2014	Financial management	19	30	33	11	6	0	0	50	17	16
2014	Information management	14	46	24	5	0	10	0	68	5	19
2014	Information technology	14	31	29	11	6	9	0	50	19	36
2014	Other services to the public	22	32	13	11	13	9	0	60	26	52
2014	None of the above	22	29	14	18	13	4	1	54	32	128

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	37	20	14	5	6	0	58	21	13
2017	Communications or public affairs	5	58	12	14	0	11	0	71	16	17
2017	Legal services	24	35	14	10	7	10	0	66	19	59
2017	Administration and operations	14	36	15	20	11	4	0	52	32	213
2017	Human resources	13	40	16	23	2	5	0	56	27	48
2017	Financial management	10	28	16	14	19	14	0	44	38	16
2017	Information management	19	29	13	3	16	16	3	60	24	26
2017	Information technology	6	46	29	13	4	2	0	53	17	48
2017	Project management	17	20	32	19	12	0	0	37	31	16
2017	Other services to the public	23	12	28	21	13	3	0	36	35	39
2017	None of the above	14	22	18	24	12	10	0	40	41	116
2014	Client contact centre	16	25	35	10	7	7	0	44	18	28
2014	Compliance, inspection and enforcement	0	16	10	40	16	18	0	20	68	12
2014	Communications or public affairs	5	28	23	20	14	9	0	37	37	21
2014	Legal services	19	26	17	21	13	5	0	47	35	63
2014	Administration and operations	16	27	21	20	9	7	0	46	31	239
2014	Human resources	19	43	8	21	2	5	2	67	25	44
2014	Financial management	12	12	51	19	6	0	0	24	25	15
2014	Information management	0	60	19	11	0	10	0	67	12	19
2014	Information technology	6	12	42	23	8	9	0	20	34	36
2014	Other services to the public	18	21	18	19	15	8	0	43	37	52
2014	None of the above	17	22	20	14	18	9	0	43	35	127

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	37	8	20	5	12	0	62	29	13
2017	Communications or public affairs	27	30	19	18	0	5	0	60	19	17
2017	Legal services	22	40	12	12	9	5	0	66	22	59
2017	Administration and operations	18	37	17	11	9	8	0	60	22	214
2017	Human resources	22	44	8	15	2	9	0	73	18	48
2017	Financial management	21	25	16	10	27	0	0	46	38	16
2017	Information management	15	26	21	7	20	9	3	46	31	26
2017	Information technology	10	44	25	10	6	4	0	56	17	48
2017	Project management	25	19	14	12	17	14	0	51	33	16
2017	Other services to the public	21	35	15	11	13	5	0	59	25	39
2017	None of the above	19	22	14	16	18	11	0	46	38	116
2014	Client contact centre	16	20	23	16	3	21	0	46	25	28
2014	Compliance, inspection and enforcement	8	18	8	32	16	18	0	32	59	12
2014	Communications or public affairs	5	42	21	5	18	9	0	52	25	21
2014	Legal services	23	21	12	19	17	8	0	48	39	63
2014	Administration and operations	17	30	17	17	12	8	0	50	31	239
2014	Human resources	29	33	10	10	7	8	2	69	19	44
2014	Financial management	18	46	17	19	0	0	0	64	19	16
2014	Information management	16	43	26	6	5	5	0	62	11	19
2014	Information technology	9	23	32	17	8	12	0	36	29	35
2014	Other services to the public	18	26	18	7	20	11	0	49	30	52
2014	None of the above	19	24	14	18	15	10	0	47	37	128

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	42	8	20	0	12	0	68	23	13
2017	Communications or public affairs	5	51	9	24	6	5	0	59	31	17
2017	Legal services	17	50	9	10	9	5	0	71	20	59
2017	Administration and operations	13	37	18	21	8	2	0	51	30	214
2017	Human resources	11	44	21	15	2	8	0	59	18	48
2017	Financial management	21	30	16	14	14	6	0	55	29	16
2017	Information management	15	24	16	15	16	12	3	45	36	26
2017	Information technology	8	46	25	17	2	2	0	55	19	48
2017	Project management	6	31	26	20	5	11	0	42	29	16
2017	Other services to the public	24	24	21	19	10	3	0	49	30	39
2017	None of the above	18	28	8	25	16	5	0	48	43	115
2014	Client contact centre	20	18	42	10	3	7	0	41	14	28
2014	Compliance, inspection and enforcement	0	26	24	16	24	10	0	29	44	12
2014	Communications or public affairs	5	34	14	20	23	5	0	40	45	21
2014	Legal services	19	35	13	20	8	5	0	57	29	63
2014	Administration and operations	16	34	18	19	12	2	0	51	31	239
2014	Human resources	25	33	14	12	9	5	2	62	23	44
2014	Financial management	26	27	33	8	0	6	0	56	9	15
2014	Information management	15	30	19	25	0	10	0	51	28	19
2014	Information technology	8	25	31	19	9	9	0	35	30	36
2014	Other services to the public	20	23	16	16	19	7	0	45	37	52
2014	None of the above	12	29	16	18	16	8	1	45	37	127

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	58	12	12	0	0	0	75	12	13
2017	Communications or public affairs	23	55	17	0	0	5	0	82	0	17
2017	Legal services	38	39	11	6	5	2	0	79	11	58
2017	Administration and operations	25	40	17	11	5	1	1	67	17	213
2017	Human resources	36	48	9	4	0	3	0	87	4	48
2017	Financial management	15	57	18	5	5	0	0	71	11	15
2017	Information management	27	46	7	8	8	0	3	76	17	26
2017	Information technology	19	58	19	0	4	0	0	77	4	48
2017	Project management	18	70	7	0	0	5	0	93	0	16
2017	Other services to the public	34	41	10	7	8	0	0	75	15	38
2017	None of the above	26	44	11	10	6	2	0	72	17	116
2014	Client contact centre	17	50	20	3	7	3	0	70	10	28
2014	Compliance, inspection and enforcement	16	42	8	8	8	18	0	71	20	12
2014	Communications or public affairs	46	26	5	18	0	5	0	76	19	21
2014	Legal services	29	40	19	10	3	0	0	68	12	63
2014	Administration and operations	26	42	19	8	5	1	0	69	13	239
2014	Human resources	43	31	6	9	5	6	0	79	15	44
2014	Financial management	17	50	27	6	0	0	0	67	6	16
2014	Information management	50	44	0	0	0	0	6	100	0	19
2014	Information technology	12	46	20	14	9	0	0	58	23	36
2014	Other services to the public	26	42	11	10	7	4	0	71	18	52
2014	None of the above	24	44	16	10	4	1	1	69	15	127

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	34	19	0	0	12	0	78	0	13
2017	Communications or public affairs	40	55	0	0	0	5	0	100	0	17
2017	Legal services	53	33	7	4	0	3	0	89	4	58
2017	Administration and operations	37	44	9	7	2	1	0	83	9	214
2017	Human resources	41	48	3	0	0	8	0	97	0	48
2017	Financial management	33	32	25	10	0	0	0	64	10	16
2017	Information management	55	25	6	0	4	8	3	89	4	26
2017	Information technology	30	55	11	2	0	2	0	87	2	47
2017	Project management	42	26	14	0	7	12	0	77	8	16
2017	Other services to the public	53	37	5	3	3	0	0	90	5	39
2017	None of the above	38	43	11	4	1	3	0	84	5	116
2014	Client contact centre	32	35	27	0	3	3	0	69	3	28
2014	Compliance, inspection and enforcement	32	34	16	0	8	10	0	73	9	12
2014	Communications or public affairs	39	37	5	5	5	10	0	84	11	20
2014	Legal services	53	44	3	0	0	0	0	97	0	63
2014	Administration and operations	37	44	12	3	0	3	0	84	3	239
2014	Human resources	44	39	11	0	0	5	2	88	0	44
2014	Financial management	29	44	13	8	0	6	0	78	8	16
2014	Information management	64	20	15	0	0	0	0	85	0	19
2014	Information technology	22	41	25	3	0	9	0	69	3	36
2014	Other services to the public	48	36	8	6	0	2	0	86	6	52
2014	None of the above	41	43	8	5	1	2	0	86	6	128

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	49	20	6	0	0	0	73	6	13
2017	Communications or public affairs	45	38	6	0	0	11	0	93	0	17
2017	Legal services	51	38	7	0	4	0	0	89	4	58
2017	Administration and operations	37	36	14	7	4	3	0	75	11	213
2017	Human resources	68	21	12	0	0	0	0	88	0	48
2017	Financial management	46	32	8	14	0	0	0	78	14	16
2017	Information management	55	17	9	13	0	4	3	77	13	26
2017	Information technology	41	42	15	0	0	2	0	85	0	48
2017	Project management	38	31	14	7	5	5	0	73	13	16
2017	Other services to the public	43	33	13	3	5	3	0	78	8	39
2017	None of the above	36	41	11	8	4	0	0	77	12	116
2014	Client contact centre	26	32	25	6	0	7	4	65	7	28
2014	Compliance, inspection and enforcement	16	50	0	0	16	18	0	80	20	12
2014	Communications or public affairs	37	35	5	9	5	9	0	80	15	21
2014	Legal services	36	47	10	3	0	2	2	87	3	63
2014	Administration and operations	41	35	10	8	2	4	0	80	10	239
2014	Human resources	58	33	7	0	2	0	0	91	2	44
2014	Financial management	35	44	8	13	0	0	0	79	13	16
2014	Information management	24	36	11	9	15	5	0	63	25	19
2014	Information technology	20	40	20	9	11	0	0	60	20	36
2014	Other services to the public	54	34	4	2	4	0	2	90	6	52
2014	None of the above	33	38	12	6	5	3	3	75	12	128

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	43	15	13	0	6	6	67	15	13
2017	Communications or public affairs	27	43	19	0	0	11	0	79	0	17
2017	Legal services	31	42	13	8	2	3	0	75	11	58
2017	Administration and operations	25	42	15	10	5	3	0	69	15	214
2017	Human resources	45	33	9	2	3	7	0	85	6	48
2017	Financial management	0	56	14	0	8	22	0	71	11	16
2017	Information management	52	18	12	4	4	8	3	78	9	26
2017	Information technology	27	50	19	2	2	0	0	77	4	48
2017	Project management	38	19	12	19	7	0	5	60	27	16
2017	Other services to the public	37	33	20	3	5	2	0	71	8	39
2017	None of the above	28	39	23	2	2	5	1	71	5	116
2014	Client contact centre	22	17	39	11	3	7	0	42	15	28
2014	Compliance, inspection and enforcement	0	40	8	24	8	20	0	50	40	12
2014	Communications or public affairs	14	30	14	20	5	18	0	54	30	21
2014	Legal services	25	46	14	9	2	1	2	74	11	63
2014	Administration and operations	18	34	24	11	7	6	1	55	20	239
2014	Human resources	28	42	15	3	5	7	0	75	9	44
2014	Financial management	23	18	37	6	0	17	0	49	7	16
2014	Information management	24	19	30	5	16	5	0	46	22	19
2014	Information technology	9	22	34	4	14	14	3	37	22	36
2014	Other services to the public	30	37	10	11	4	9	0	73	16	52
2014	None of the above	17	39	18	9	8	5	4	61	19	127

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	55	27	12	0	6	0	58	13	13
2017	Communications or public affairs	29	22	24	9	0	16	0	61	10	17
2017	Legal services	21	24	13	18	6	15	3	56	28	57
2017	Administration and operations	19	32	17	12	11	6	3	56	25	214
2017	Human resources	35	37	9	4	2	8	6	83	6	48
2017	Financial management	5	24	27	0	14	14	16	42	19	16
2017	Information management	36	18	4	13	14	13	3	64	31	26
2017	Information technology	23	35	21	8	2	10	0	65	12	48
2017	Project management	32	24	7	0	19	13	5	69	23	16
2017	Other services to the public	21	33	19	15	5	5	2	58	22	39
2017	None of the above	19	21	12	17	13	14	4	49	36	116
2014	Client contact centre	17	20	10	21	7	14	12	50	37	28
2014	Compliance, inspection and enforcement	8	24	16	8	16	28	0	44	33	12
2014	Communications or public affairs	10	23	23	23	5	9	9	40	33	21
2014	Legal services	17	21	12	18	12	12	7	48	37	63
2014	Administration and operations	17	26	12	16	14	11	4	51	35	239
2014	Human resources	27	31	16	7	9	7	4	65	18	44
2014	Financial management	12	29	15	8	0	31	5	64	12	16
2014	Information management	9	19	6	14	31	15	6	36	57	19
2014	Information technology	17	20	28	10	11	6	9	43	24	36
2014	Other services to the public	20	24	9	14	14	14	5	55	35	52
2014	None of the above	14	24	19	12	13	10	6	46	31	127

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	69	15	9	0	0	0	6	90	0	13
2017	Communications or public affairs	57	32	6	5	0	0	0	89	5	17
2017	Legal services	66	19	5	5	2	2	2	88	7	59
2017	Administration and operations	71	17	3	4	1	1	2	91	6	212
2017	Human resources	66	19	6	2	0	5	2	92	2	48
2017	Financial management	41	27	27	5	0	0	0	68	5	16
2017	Information management	70	7	8	0	0	0	15	90	0	26
2017	Information technology	50	33	13	0	0	0	4	87	0	48
2017	Project management	69	19	0	0	7	5	0	93	7	16
2017	Other services to the public	72	13	3	3	0	2	8	94	3	39
2017	None of the above	68	16	8	4	1	2	3	87	5	116
2014	Client contact centre	48	35	6	0	3	4	3	90	4	28
2014	Compliance, inspection and enforcement	66	16	8	0	0	0	10	91	0	12
2014	Communications or public affairs	39	37	0	5	11	5	5	83	17	21
2014	Legal services	58	26	5	5	0	1	5	89	5	63
2014	Administration and operations	60	27	4	2	1	1	5	92	4	239
2014	Human resources	54	24	4	9	2	0	7	84	12	44
2014	Financial management	68	24	8	0	0	0	0	92	0	16
2014	Information management	60	16	9	0	9	0	6	80	9	19
2014	Information technology	55	11	20	9	0	3	3	70	9	36
2014	Other services to the public	65	16	10	2	0	8	0	88	2	52
2014	None of the above	65	14	5	4	6	4	4	85	10	127

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	32	0	0	6	0	0	94	6	13
2017	Communications or public affairs	63	25	0	0	0	12	0	100	0	17
2017	Legal services	73	15	4	2	2	3	2	93	4	59
2017	Administration and operations	71	19	3	1	1	2	3	94	2	212
2017	Human resources	81	17	2	0	0	0	0	98	0	48
2017	Financial management	63	37	0	0	0	0	0	100	0	15
2017	Information management	72	15	4	0	0	3	6	96	0	26
2017	Information technology	60	19	15	0	0	2	4	84	0	48
2017	Project management	76	11	0	7	0	7	0	93	7	16
2017	Other services to the public	74	14	5	0	0	5	3	94	0	38
2017	None of the above	65	20	4	2	1	4	3	92	4	116
2014	Client contact centre	38	44	7	0	3	7	0	89	4	28
2014	Compliance, inspection and enforcement	50	32	0	0	0	18	0	100	0	12
2014	Communications or public affairs	59	32	5	0	0	5	0	95	0	21
2014	Legal services	78	12	3	0	2	2	4	95	2	63
2014	Administration and operations	69	20	4	1	1	4	3	94	2	239
2014	Human resources	81	16	0	3	0	0	0	97	3	44
2014	Financial management	68	16	8	0	8	0	0	85	8	16
2014	Information management	82	0	9	0	9	0	0	82	9	19
2014	Information technology	63	17	9	0	0	3	9	90	0	36
2014	Other services to the public	66	18	2	7	0	6	0	90	8	52
2014	None of the above	63	18	4	1	5	6	3	89	7	128

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	35	8	15	14	6	6	57	34	13
2017	Communications or public affairs	21	17	38	14	5	5	0	40	20	17
2017	Legal services	32	27	12	11	9	6	2	65	22	59
2017	Administration and operations	17	33	19	15	12	4	0	53	28	213
2017	Human resources	35	39	14	6	0	6	0	79	6	48
2017	Financial management	15	46	20	6	6	9	0	66	12	15
2017	Information management	22	17	23	13	11	12	3	46	28	26
2017	Information technology	21	50	17	4	4	4	0	74	9	48
2017	Project management	12	19	24	34	12	0	0	31	46	16
2017	Other services to the public	26	22	26	12	6	8	0	52	19	39
2017	None of the above	21	24	24	18	9	5	0	47	28	115
2014	Client contact centre	17	17	28	17	10	7	4	38	30	28
2014	Compliance, inspection and enforcement	8	34	24	16	8	10	0	47	27	12
2014	Communications or public affairs	23	38	10	20	5	5	0	64	25	21
2014	Legal services	19	35	13	14	12	1	6	58	28	63
2014	Administration and operations	16	30	17	18	13	4	1	49	34	239
2014	Human resources	36	40	6	9	7	0	2	78	16	44
2014	Financial management	18	35	25	0	8	14	0	62	9	16
2014	Information management	14	27	35	5	15	5	0	43	20	19
2014	Information technology	16	39	22	9	6	9	0	60	16	36
2014	Other services to the public	21	16	22	15	17	8	1	41	35	52
2014	None of the above	21	25	23	13	11	3	4	50	25	128

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	37	0	25	22	6	0	50	50	13
2017	Communications or public affairs	11	21	22	20	20	5	0	34	43	17
2017	Legal services	22	23	10	12	18	7	8	54	34	59
2017	Administration and operations	13	23	17	15	28	3	1	37	44	214
2017	Human resources	24	27	15	21	7	2	4	54	30	48
2017	Financial management	6	34	23	18	20	0	0	39	37	15
2017	Information management	16	15	15	20	15	11	7	39	43	26
2017	Information technology	10	35	25	19	8	2	0	47	28	48
2017	Project management	18	31	12	14	26	0	0	49	39	16
2017	Other services to the public	23	12	21	28	11	0	5	37	41	39
2017	None of the above	13	16	18	20	21	4	7	33	47	116
2014	Client contact centre	17	3	17	22	30	8	3	23	58	28
2014	Compliance, inspection and enforcement	8	10	8	32	16	26	0	24	65	12
2014	Communications or public affairs	18	19	7	28	15	9	5	42	50	21
2014	Legal services	6	33	20	10	18	5	8	46	32	63
2014	Administration and operations	14	20	12	23	26	3	2	36	52	239
2014	Human resources	25	35	9	11	12	4	4	65	25	44
2014	Financial management	6	36	6	39	8	0	6	45	49	16
2014	Information management	15	34	26	5	20	0	0	49	25	19
2014	Information technology	19	27	20	9	20	0	6	49	30	36
2014	Other services to the public	15	10	17	17	34	2	5	27	55	52
2014	None of the above	9	24	18	20	20	3	5	37	43	128

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	64	20	0	0	0	6	78	0	13
2017	Communications or public affairs	16	50	19	7	9	0	0	65	16	17
2017	Legal services	32	35	17	11	0	5	0	71	11	59
2017	Administration and operations	21	35	16	14	8	7	0	60	23	214
2017	Human resources	26	44	23	3	2	2	0	71	5	48
2017	Financial management	11	41	14	9	11	14	0	60	23	15
2017	Information management	13	36	28	4	12	4	3	53	17	26
2017	Information technology	21	51	19	4	4	0	0	72	9	47
2017	Project management	37	17	40	0	5	0	0	54	5	16
2017	Other services to the public	21	41	18	10	5	3	2	64	16	39
2017	None of the above	20	29	28	13	5	4	0	52	19	116

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	53	6	0	0	6	6	93	0	13
2017	Communications or public affairs	50	26	13	0	0	11	0	86	0	17
2017	Legal services	49	29	10	2	0	10	0	86	2	59
2017	Administration and operations	36	34	15	4	5	6	0	74	10	214
2017	Human resources	52	32	12	0	2	2	0	86	2	48
2017	Financial management	49	37	9	0	0	6	0	91	0	15
2017	Information management	35	39	15	0	0	8	3	84	0	26
2017	Information technology	42	38	14	0	4	2	0	81	4	48
2017	Project management	52	20	15	6	0	7	0	78	6	15
2017	Other services to the public	39	40	8	8	0	5	0	83	9	39
2017	None of the above	35	33	20	3	3	6	0	73	6	115
2014	Client contact centre	34	43	14	9	0	0	0	77	9	28
2014	Compliance, inspection and enforcement	24	42	8	16	0	10	0	73	18	12
2014	Communications or public affairs	43	39	9	5	0	5	0	86	5	21
2014	Legal services	43	38	10	2	2	5	0	86	3	63
2014	Administration and operations	44	34	12	4	2	3	0	81	7	239
2014	Human resources	51	34	9	0	2	4	0	88	2	44
2014	Financial management	32	53	8	0	8	0	0	85	8	16
2014	Information management	47	24	0	5	9	11	6	84	16	19
2014	Information technology	42	24	16	3	6	9	0	73	9	36
2014	Other services to the public	50	26	13	4	2	6	0	80	6	52
2014	None of the above	43	34	9	3	4	6	1	82	8	128

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	39	0	0	0	6	0	100	0	13
2017	Communications or public affairs	39	41	19	0	0	0	0	81	0	17
2017	Legal services	37	42	12	3	0	3	2	83	4	59
2017	Administration and operations	36	43	10	7	3	1	0	80	10	214
2017	Human resources	49	43	6	2	0	0	0	92	2	48
2017	Financial management	46	35	14	0	0	5	0	86	0	16
2017	Information management	37	42	11	4	4	0	3	81	7	26
2017	Information technology	42	44	10	0	4	0	0	85	4	48
2017	Project management	37	19	27	7	5	5	0	59	13	16
2017	Other services to the public	46	40	3	8	3	0	0	87	11	39
2017	None of the above	31	39	19	5	2	5	0	73	7	116
2014	Client contact centre	30	41	25	3	0	0	0	71	3	28
2014	Compliance, inspection and enforcement	32	34	18	16	0	0	0	66	16	12
2014	Communications or public affairs	37	30	9	20	0	5	0	70	21	21
2014	Legal services	47	39	8	7	0	0	0	85	7	63
2014	Administration and operations	44	34	10	6	2	4	0	82	8	238
2014	Human resources	62	34	2	0	2	0	0	96	2	44
2014	Financial management	36	48	8	0	8	0	0	85	8	16
2014	Information management	63	19	9	0	9	0	0	82	9	19
2014	Information technology	51	25	14	6	3	2	0	77	9	36
2014	Other services to the public	40	29	11	12	5	4	0	71	18	52
2014	None of the above	39	42	7	6	2	3	1	84	9	128

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	46	6	8	0	0	0	86	8	13
2017	Communications or public affairs	40	60	0	0	0	0	0	100	0	17
2017	Legal services	55	35	5	3	2	0	0	90	5	58
2017	Administration and operations	45	39	8	5	2	0	0	84	8	214
2017	Human resources	57	38	3	2	0	0	0	95	2	48
2017	Financial management	46	40	5	0	8	0	0	86	8	16
2017	Information management	63	16	3	12	4	0	3	81	16	26
2017	Information technology	50	38	6	4	2	0	0	87	6	48
2017	Project management	56	32	7	0	5	0	0	88	5	16
2017	Other services to the public	54	33	8	0	5	0	0	87	5	39
2017	None of the above	35	39	12	9	4	0	0	75	13	116
2014	Client contact centre	38	46	13	3	0	0	0	84	3	28
2014	Compliance, inspection and enforcement	42	50	8	0	0	0	0	92	0	12
2014	Communications or public affairs	51	26	9	14	0	0	0	77	14	21
2014	Legal services	60	29	4	6	0	0	0	89	6	63
2014	Administration and operations	49	38	7	4	2	0	0	87	6	239
2014	Human resources	67	26	5	0	2	0	0	93	2	44
2014	Financial management	75	17	0	0	8	0	0	92	8	16
2014	Information management	61	30	0	0	9	0	0	91	9	19
2014	Information technology	58	30	9	0	3	0	0	89	3	36
2014	Other services to the public	48	31	12	6	4	0	0	79	9	52
2014	None of the above	45	36	5	8	3	1	1	83	12	128

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	25	22	15	0	0	0	63	15	12
2017	Communications or public affairs	40	28	13	5	0	14	0	79	6	17
2017	Legal services	51	27	5	14	2	2	0	79	16	59
2017	Administration and operations	34	36	15	8	7	1	0	70	15	214
2017	Human resources	46	38	13	2	0	0	0	85	2	48
2017	Financial management	30	38	14	5	14	0	0	68	19	16
2017	Information management	46	29	14	4	4	0	3	77	8	26
2017	Information technology	33	42	19	2	4	0	0	75	6	48
2017	Project management	30	26	27	5	12	0	0	56	17	16
2017	Other services to the public	48	24	12	11	5	0	0	71	16	39
2017	None of the above	28	29	29	10	3	1	0	58	13	116
2014	Client contact centre	34	37	16	13	0	0	0	71	13	28
2014	Compliance, inspection and enforcement	8	44	24	16	8	0	0	52	24	12
2014	Communications or public affairs	23	41	9	9	18	0	0	64	27	21
2014	Legal services	46	28	9	10	5	2	0	75	16	63
2014	Administration and operations	30	35	18	12	5	0	0	66	16	239
2014	Human resources	49	35	7	4	5	0	0	84	9	44
2014	Financial management	36	39	12	6	8	0	0	75	13	16
2014	Information management	56	15	11	9	9	0	0	71	18	19
2014	Information technology	35	36	11	14	3	0	0	71	17	36
2014	Other services to the public	27	37	14	17	6	0	0	64	22	52
2014	None of the above	31	36	17	11	4	2	0	67	15	128

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	45	19	8	0	0	0	73	8	13
2017	Communications or public affairs	35	36	8	6	0	15	0	84	7	16
2017	Legal services	50	33	3	12	2	0	0	82	14	58
2017	Administration and operations	34	37	14	9	6	0	0	71	15	213
2017	Human resources	54	38	6	2	0	0	0	92	2	47
2017	Financial management	46	30	5	5	14	0	0	76	19	16
2017	Information management	39	43	4	4	8	0	3	84	12	26
2017	Information technology	37	46	10	2	4	0	0	83	6	48
2017	Project management	30	33	25	0	12	0	0	63	12	16
2017	Other services to the public	45	34	11	5	5	0	0	79	10	39
2017	None of the above	30	37	19	9	5	1	0	67	14	116
2014	Client contact centre	31	34	25	10	0	0	0	65	10	27
2014	Compliance, inspection and enforcement	16	44	0	24	16	0	0	60	40	12
2014	Communications or public affairs	23	34	11	14	18	0	0	57	32	21
2014	Legal services	42	32	10	13	4	0	0	74	16	63
2014	Administration and operations	32	38	15	11	4	0	0	70	15	239
2014	Human resources	50	32	8	11	0	0	0	82	11	44
2014	Financial management	48	38	0	6	8	0	0	87	13	16
2014	Information management	56	15	11	9	9	0	0	71	18	19
2014	Information technology	33	41	9	14	3	0	0	74	17	36
2014	Other services to the public	34	29	12	18	7	0	0	63	25	52
2014	None of the above	30	38	16	12	4	0	0	68	16	128

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	34	12	19	0	6	0	66	21	13
2017	Communications or public affairs	28	29	18	5	0	19	0	71	7	17
2017	Legal services	48	22	13	14	2	2	0	70	16	59
2017	Administration and operations	31	33	15	10	9	2	0	65	19	214
2017	Human resources	32	34	19	2	6	6	0	70	9	48
2017	Financial management	16	42	22	5	14	0	0	59	19	16
2017	Information management	32	31	15	12	8	0	3	64	20	26
2017	Information technology	25	37	23	6	4	4	0	65	11	48
2017	Project management	17	34	20	0	17	12	0	58	19	16
2017	Other services to the public	49	21	13	11	5	0	0	70	16	38
2017	None of the above	24	29	25	8	5	6	3	59	14	116
2014	Client contact centre	22	24	25	17	6	4	3	49	25	28
2014	Compliance, inspection and enforcement	24	26	18	8	24	0	0	50	32	12
2014	Communications or public affairs	28	26	5	5	27	9	0	59	35	21
2014	Legal services	49	21	14	11	3	0	1	71	14	63
2014	Administration and operations	30	29	13	15	9	4	0	61	25	238
2014	Human resources	41	22	16	16	4	0	0	63	20	44
2014	Financial management	54	6	12	21	8	0	0	60	29	16
2014	Information management	41	15	26	9	9	0	0	56	18	19
2014	Information technology	35	17	28	11	6	3	0	53	18	36
2014	Other services to the public	29	21	23	9	9	8	0	54	20	52
2014	None of the above	29	23	22	12	4	9	1	58	18	128

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	30	34	36	13
2017	Communications or public affairs	38	29	33	17
2017	Legal services	12	54	34	59
2017	Administration and operations	25	41	33	214
2017	Human resources	34	29	36	48
2017	Financial management	29	18	52	16
2017	Information management	30	44	26	26
2017	Information technology	15	33	52	48
2017	Project management	19	44	37	16
2017	Other services to the public	8	74	18	39
2017	None of the above	19	37	44	116
2014	Client contact centre	23	36	41	28
2014	Compliance, inspection and enforcement	34	50	16	12
2014	Communications or public affairs	38	22	39	21
2014	Legal services	25	57	17	63
2014	Administration and operations	28	35	36	239
2014	Human resources	40	25	35	44
2014	Financial management	17	45	38	16
2014	Information management	25	30	45	19
2014	Information technology	22	39	38	36
2014	Other services to the public	18	44	38	52
2014	None of the above	21	41	39	128

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Administration and operations	14	10	47	5	15	8	56
2017	Human resources	0	16	55	18	5	5	17
2017	None of the above	43	18	28	5	0	6	23
2014	Legal services	43	7	25	12	9999	13	16
2014	Administration and operations	16	11	41	4	9999	27	67
2014	Human resources	5	12	72	0	9999	12	17
2014	Other services to the public	28	20	43	0	9999	9	10
2014	None of the above	20	33	18	15	9999	15	27

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Legal services	8	92	59
2017	Administration and operations	17	83	213
2017	Information technology	10	90	48
2017	None of the above	16	84	116
2014	Legal services	15	85	63
2014	Administration and operations	19	81	238
2014	Human resources	23	77	44
2014	Information technology	16	84	36
2014	Other services to the public	15	85	52
2014	None of the above	19	81	128

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	50	36
2017	None of the above	72	19
2014	Administration and operations	62	45
2014	None of the above	53	24

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	56	36
2017	None of the above	57	19
2014	Administration and operations	49	45
2014	None of the above	28	24

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	None of the above	23	19
2014	Administration and operations	13	45

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	36
2017	None of the above	19
2014	Administration and operations	45

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	36

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	48	36
2017	None of the above	33	19
2014	Administration and operations	26	45
2014	None of the above	28	24

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	40	36
2017	None of the above	33	19
2014	Administration and operations	33	45
2014	None of the above	26	24

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	23	36
2017	None of the above	52	19
2014	Administration and operations	26	45
2014	None of the above	34	24

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	46	36
2017	None of the above	58	19
2014	Administration and operations	22	45
2014	None of the above	55	24

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	25	36
2017	None of the above	40	19
2014	Administration and operations	21	45
2014	None of the above	20	24

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	48	36
2017	None of the above	81	19
2014	Administration and operations	54	45
2014	None of the above	41	24

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	39	36
2017	None of the above	51	19
2014	Administration and operations	39	45
2014	None of the above	42	24

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	None of the above	19
2014	Administration and operations	45
2014	None of the above	24

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	None of the above	25	19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	43	36
2017	None of the above	42	19
2014	Administration and operations	33	45
2014	None of the above	37	24

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	22	36
2014	Administration and operations	26	45
2014	None of the above	34	24

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	16	36
2014	None of the above	24	24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	62	35
2017	None of the above	52	19
2014	Administration and operations	54	45
2014	None of the above	61	24

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	38	35
2017	None of the above	34	19
2014	Administration and operations	34	45
2014	None of the above	29	24

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	28	35
2014	Administration and operations	27	45
2014	None of the above	20	24

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	15	35

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	27	34
2014	Administration and operations	18	42

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	15	34

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	14	34
2014	Administration and operations	14	42
2014	None of the above	26	23

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	18
2014	Administration and operations	13	42

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	21	34
2017	None of the above	38	18
2014	Administration and operations	17	42

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	18

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	34
2017	None of the above	48	18
2014	Administration and operations	38	42
2014	None of the above	39	23

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Administration and operations	34
2014	Administration and operations	42
2014	None of the above	23

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	35	34
2017	None of the above	36	18
2014	Administration and operations	48	42
2014	None of the above	39	23

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	98	2	36
2017	None of the above	96	4	19

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	28	22	0	0	27	0	70	0	13
2017	Communications or public affairs	18	10	22	7	0	42	0	49	13	17
2017	Legal services	21	13	16	2	7	33	9	58	14	59
2017	Administration and operations	19	20	17	6	6	26	6	58	18	214
2017	Human resources	22	41	9	0	0	21	6	88	0	48
2017	Financial management	0	5	39	5	0	41	10	11	11	16
2017	Information management	19	7	24	7	7	32	3	41	21	26
2017	Information technology	21	38	15	2	2	15	8	76	5	48
2017	Project management	32	12	7	14	5	24	6	63	27	16
2017	Other services to the public	23	26	22	5	0	19	5	65	7	39
2017	None of the above	15	12	16	8	8	30	11	47	27	116
2014	Client contact centre	9	15	15	13	0	35	14	46	25	28
2014	Compliance, inspection and enforcement	0	16	24	0	0	60	0	40	0	12
2014	Communications or public affairs	9	0	18	5	5	53	11	26	25	21
2014	Legal services	22	14	18	8	5	23	9	53	20	63
2014	Administration and operations	19	17	19	6	4	30	5	55	16	239
2014	Human resources	14	35	9	4	2	22	15	76	10	44
2014	Financial management	17	19	13	8	0	37	5	63	13	16
2014	Information management	10	10	20	10	9	20	21	35	32	19
2014	Information technology	20	16	22	6	6	25	6	51	16	36
2014	Other services to the public	10	16	27	2	4	33	9	45	9	52
2014	None of the above	13	16	18	8	4	35	5	50	20	128

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	47	6	0	0	20	0	92	0	13
2017	Communications or public affairs	40	34	27	0	0	0	0	73	0	17
2017	Legal services	36	31	13	3	7	10	0	75	11	59
2017	Administration and operations	31	35	14	6	4	9	1	74	11	211
2017	Human resources	46	34	11	2	0	8	0	86	2	47
2017	Financial management	13	43	28	10	0	0	6	60	11	16
2017	Information management	27	28	11	7	7	16	3	68	18	26
2017	Information technology	33	42	19	2	0	2	2	78	2	48
2017	Project management	32	24	20	0	5	18	0	69	6	16
2017	Other services to the public	25	46	16	0	3	10	0	79	3	39
2017	None of the above	24	30	20	8	4	12	3	63	14	115
2014	Client contact centre	23	18	31	3	0	24	0	54	4	28
2014	Compliance, inspection and enforcement	0	32	24	16	0	28	0	44	22	12
2014	Communications or public affairs	19	34	14	11	5	18	0	65	19	21
2014	Legal services	32	28	22	7	3	8	0	66	11	63
2014	Administration and operations	25	30	19	7	3	14	1	65	12	239
2014	Human resources	29	38	8	2	2	14	7	84	5	44
2014	Financial management	29	25	12	8	8	19	0	67	19	16
2014	Information management	37	24	6	5	9	20	0	76	17	19
2014	Information technology	22	27	22	3	3	23	0	64	7	36
2014	Other services to the public	21	23	26	4	4	20	2	57	9	52
2014	None of the above	24	30	15	7	3	18	4	68	12	128

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	51	30	8	0	0	0	62	8	13
2017	Communications or public affairs	18	44	11	16	0	0	11	70	18	17
2017	Legal services	14	38	6	5	7	0	28	74	17	59
2017	Administration and operations	24	47	11	7	3	2	6	77	11	214
2017	Human resources	22	37	13	7	4	0	17	70	14	48
2017	Financial management	18	65	11	0	0	0	6	88	0	16
2017	Information management	12	54	7	0	8	7	12	82	10	26
2017	Information technology	19	52	13	4	2	4	6	79	7	48
2017	Project management	20	51	12	12	5	0	0	71	17	16
2017	Other services to the public	21	49	11	3	3	0	14	81	7	39
2017	None of the above	19	40	9	14	4	1	13	69	20	116
2014	Client contact centre	16	32	24	7	0	7	14	61	8	28
2014	Compliance, inspection and enforcement	24	50	16	0	0	10	0	82	0	12
2014	Communications or public affairs	22	41	14	5	5	5	10	73	11	21
2014	Legal services	11	51	2	3	0	0	33	92	5	63
2014	Administration and operations	27	44	10	7	4	3	5	77	12	239
2014	Human resources	44	23	5	2	0	0	26	90	3	44
2014	Financial management	45	42	0	8	0	0	5	92	8	16
2014	Information management	32	19	27	11	0	6	6	58	12	19
2014	Information technology	19	39	25	3	9	0	6	62	12	36
2014	Other services to the public	19	44	16	8	2	2	10	70	12	52
2014	None of the above	17	44	11	7	1	0	20	76	10	128

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	43	22	0	8	14	13	59	11	13
2017	Communications or public affairs	5	24	16	0	0	36	18	64	0	17
2017	Legal services	4	18	14	4	7	20	33	47	22	59
2017	Administration and operations	9	29	21	13	4	16	8	50	22	214
2017	Human resources	9	24	23	6	0	28	10	54	9	48
2017	Financial management	18	33	5	8	5	19	11	73	19	16
2017	Information management	12	28	11	8	4	26	12	64	19	26
2017	Information technology	8	31	25	8	2	15	11	53	14	48
2017	Project management	20	24	14	0	5	37	0	70	8	16
2017	Other services to the public	13	11	29	19	5	10	14	30	31	39
2017	None of the above	5	17	21	14	4	25	14	36	29	116
2014	Client contact centre	7	21	24	7	7	11	24	43	20	28
2014	Compliance, inspection and enforcement	0	26	0	16	16	42	0	45	55	12
2014	Communications or public affairs	0	16	33	5	5	27	15	28	16	21
2014	Legal services	7	23	17	6	2	10	35	54	14	63
2014	Administration and operations	12	24	19	13	6	17	8	49	26	239
2014	Human resources	22	21	19	2	0	10	26	67	3	44
2014	Financial management	12	11	6	8	8	37	19	52	35	16
2014	Information management	5	9	27	0	15	30	15	25	27	19
2014	Information technology	3	17	33	9	11	17	10	28	26	36
2014	Other services to the public	9	19	21	11	12	18	10	39	32	52
2014	None of the above	9	17	16	13	10	19	16	39	36	128

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	40	6	0	0	0	6	93	0	13
2017	Communications or public affairs	36	48	0	0	0	5	11	100	0	17
2017	Legal services	32	20	7	5	0	5	30	81	8	59
2017	Administration and operations	43	32	5	2	1	11	6	90	4	214
2017	Human resources	43	28	4	0	0	11	15	95	0	48
2017	Financial management	41	49	5	0	0	0	6	94	0	16
2017	Information management	36	15	10	0	4	23	12	79	6	26
2017	Information technology	35	33	15	0	0	11	6	83	0	48
2017	Project management	55	27	0	0	0	18	0	100	0	16
2017	Other services to the public	39	36	3	3	0	5	14	93	3	39
2017	None of the above	31	29	12	2	2	11	14	79	6	116
2014	Client contact centre	27	41	3	7	0	3	18	87	9	27
2014	Compliance, inspection and enforcement	34	32	16	0	8	10	0	73	9	12
2014	Communications or public affairs	35	27	14	5	0	9	10	77	6	21
2014	Legal services	31	19	7	5	2	3	34	79	11	63
2014	Administration and operations	42	30	11	2	1	6	8	85	3	239
2014	Human resources	42	21	5	0	2	0	30	90	3	44
2014	Financial management	43	25	8	0	0	19	5	90	0	16
2014	Information management	40	5	20	6	9	15	6	56	19	19
2014	Information technology	38	22	17	0	0	17	6	78	0	36
2014	Other services to the public	34	30	8	7	4	7	9	76	13	52
2014	None of the above	29	28	6	5	1	11	21	84	8	126

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	40	0	0	0	20	0	100	0	13
2017	Communications or public affairs	33	50	0	0	0	6	11	100	0	16
2017	Legal services	26	19	9	3	3	10	30	74	11	59
2017	Administration and operations	33	30	9	5	2	15	7	80	8	213
2017	Human resources	36	31	5	0	0	16	12	92	0	48
2017	Financial management	30	35	16	0	0	14	6	80	0	16
2017	Information management	35	20	10	0	4	19	12	80	5	26
2017	Information technology	29	33	17	2	0	15	4	77	3	48
2017	Project management	48	20	0	7	0	25	0	91	9	16
2017	Other services to the public	28	26	8	11	5	8	14	69	20	39
2017	None of the above	27	23	8	10	5	14	13	68	21	114
2014	Client contact centre	28	31	10	3	3	7	18	78	9	28
2014	Compliance, inspection and enforcement	18	24	16	8	8	26	0	57	22	12
2014	Communications or public affairs	19	34	14	9	0	14	10	69	12	21
2014	Legal services	28	20	12	2	2	4	34	76	5	63
2014	Administration and operations	27	32	13	5	3	13	7	74	10	239
2014	Human resources	37	24	0	0	2	5	32	96	4	43
2014	Financial management	36	25	15	0	0	19	5	80	0	16
2014	Information management	49	9	19	6	0	11	6	70	7	19
2014	Information technology	25	26	20	0	0	23	6	72	0	36
2014	Other services to the public	33	16	11	9	15	9	7	59	29	52
2014	None of the above	19	31	11	6	6	9	19	69	16	128

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	0	100	17
2017	Administration and operations	7	93	212
2017	None of the above	10	90	115
2014	Administration and operations	6	94	239
2014	None of the above	7	93	127

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	39	15

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	77	15
2017	None of the above	90	10
2014	Administration and operations	83	13

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	None of the above	10
2014	Administration and operations	13

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2017	None of the above	0	10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10
2014	Administration and operations	0	13

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2017	None of the above	0	10

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	37	15

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	35	15
2014	Administration and operations	35	13

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	None of the above	10
2014	Administration and operations	13

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	None of the above	51	10

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	45	15

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2014	Administration and operations	0	13

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	None of the above	11
2014	Administration and operations	13

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2014	Administration and operations	0	13

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	40	15
2014	Administration and operations	53	13

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2014	Administration and operations	0	13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2014	Administration and operations	0	13

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2014	Administration and operations	0	13

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2017	None of the above	0	11

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	58	15
2014	Administration and operations	35	13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	46	15
2017	None of the above	61	11
2014	Administration and operations	54	13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	None of the above	11
2014	Administration and operations	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	63	15
2014	Administration and operations	42	13

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	100	0	15
2017	None of the above	100	0	11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	35	14	0	0	27	0	81	0	13
2017	Communications or public affairs	16	13	16	0	0	48	7	64	0	17
2017	Legal services	23	15	7	7	2	38	8	71	16	59
2017	Administration and operations	20	15	23	4	2	31	5	56	9	214
2017	Human resources	22	20	17	0	0	33	7	71	0	48
2017	Financial management	8	16	30	0	5	35	6	40	9	16
2017	Information management	19	17	14	0	4	30	16	67	7	26
2017	Information technology	29	33	10	0	2	23	2	83	3	48
2017	Project management	27	17	7	0	5	44	0	78	9	16
2017	Other services to the public	22	29	24	0	3	17	5	66	3	39
2017	None of the above	13	12	17	5	4	40	9	49	18	115
2014	Client contact centre	13	15	18	3	3	30	19	53	12	28
2014	Compliance, inspection and enforcement	0	26	24	0	0	50	0	52	0	12
2014	Communications or public affairs	19	14	14	0	0	54	0	71	0	21
2014	Legal services	24	22	13	0	2	33	6	75	3	63
2014	Administration and operations	21	15	20	5	2	31	6	58	10	238
2014	Human resources	24	25	9	2	2	27	11	79	7	44
2014	Financial management	17	12	15	0	0	48	8	65	0	16
2014	Information management	16	6	14	0	15	34	15	43	29	19
2014	Information technology	21	14	25	0	6	29	6	54	9	36
2014	Other services to the public	10	13	25	4	0	38	10	45	8	52
2014	None of the above	15	11	17	4	1	43	9	55	9	128

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	40	6	0	0	20	0	92	0	13
2017	Communications or public affairs	34	44	11	0	0	11	0	88	0	17
2017	Legal services	41	29	8	7	2	13	2	81	10	59
2017	Administration and operations	32	32	14	3	3	14	1	76	7	213
2017	Human resources	42	44	7	2	0	5	0	91	2	48
2017	Financial management	21	41	27	0	5	0	6	66	6	16
2017	Information management	32	32	13	4	4	9	7	76	9	26
2017	Information technology	40	39	8	0	2	10	0	88	2	48
2017	Project management	40	35	7	0	6	13	0	85	6	15
2017	Other services to the public	32	36	18	0	3	8	2	77	3	39
2017	None of the above	24	32	16	3	4	18	3	71	9	116
2014	Client contact centre	27	17	22	3	3	28	0	61	9	28
2014	Compliance, inspection and enforcement	26	24	16	8	0	26	0	68	11	12
2014	Communications or public affairs	24	40	18	0	0	18	0	78	0	21
2014	Legal services	37	28	17	2	2	14	0	76	4	63
2014	Administration and operations	33	26	19	5	2	15	0	70	8	239
2014	Human resources	39	36	9	3	2	6	5	84	6	44
2014	Financial management	34	6	21	0	0	39	0	65	0	16
2014	Information management	30	35	5	0	15	15	0	77	17	19
2014	Information technology	36	16	20	0	6	23	0	67	7	36
2014	Other services to the public	25	23	30	0	0	22	0	62	0	52
2014	None of the above	29	26	13	4	2	23	4	74	8	128

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	26	32	6	20	0	6	38	28	13
2017	Communications or public affairs	20	22	9	17	33	0	0	42	50	17
2017	Legal services	25	25	12	12	24	2	0	51	37	59
2017	Administration and operations	11	23	25	16	23	0	1	35	40	214
2017	Human resources	18	19	21	8	30	3	2	38	39	47
2017	Financial management	11	27	19	16	27	0	0	38	43	16
2017	Information management	7	32	15	13	30	0	3	40	45	26
2017	Information technology	25	25	25	10	11	0	4	52	22	48
2017	Project management	13	12	32	19	24	0	0	25	43	16
2017	Other services to the public	18	30	24	10	18	0	0	48	28	39
2017	None of the above	19	21	18	17	21	1	3	42	39	116

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	48	32	11	8	0	0	48	19	13
2017	Communications or public affairs	27	11	46	11	0	5	0	40	11	17
2017	Legal services	14	29	27	10	17	3	0	44	28	59
2017	Administration and operations	15	27	23	19	15	0	0	42	34	214
2017	Human resources	15	18	19	24	19	3	2	34	46	48
2017	Financial management	11	28	38	8	16	0	0	38	24	16
2017	Information management	29	4	39	7	15	0	7	35	23	26
2017	Information technology	13	37	27	15	4	0	4	52	20	48
2017	Project management	12	31	20	11	26	0	0	42	37	16
2017	Other services to the public	3	21	22	28	26	0	0	24	54	39
2017	None of the above	14	19	26	20	19	0	2	34	40	115

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	44	22	14	5	0	0	59	19	13
2017	Communications or public affairs	16	36	43	0	0	5	0	55	0	17
2017	Legal services	21	37	18	8	12	2	2	60	21	59
2017	Administration and operations	24	33	19	12	11	0	1	57	24	214
2017	Human resources	14	31	26	12	12	3	2	47	25	47
2017	Financial management	19	35	32	0	5	0	8	59	6	16
2017	Information management	21	32	15	10	14	0	7	58	26	26
2017	Information technology	21	44	19	10	6	0	0	64	17	48
2017	Project management	32	36	11	14	7	0	0	68	20	16
2017	Other services to the public	15	20	29	10	23	0	3	36	34	39
2017	None of the above	19	25	21	15	16	0	4	46	32	116

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	17	23	31	19	0	0	27	50	13
2017	Communications or public affairs	19	24	39	5	13	0	0	44	18	17
2017	Legal services	19	28	15	17	15	5	0	50	34	59
2017	Administration and operations	15	21	26	16	21	1	0	37	37	213
2017	Human resources	6	23	29	20	18	3	2	31	39	47
2017	Financial management	19	24	36	5	16	0	0	43	21	16
2017	Information management	17	0	32	16	24	4	7	19	45	26
2017	Information technology	13	19	36	23	10	0	0	31	33	48
2017	Project management	19	13	31	30	7	0	0	32	37	16
2017	Other services to the public	8	15	26	16	35	0	0	23	51	39
2017	None of the above	12	20	22	19	25	0	2	32	46	115

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	25	11	0	0	0	6	88	0	13
2017	Communications or public affairs	36	26	13	0	0	5	19	83	0	17
2017	Legal services	31	25	21	3	12	2	5	61	17	59
2017	Administration and operations	49	19	10	5	6	0	12	77	13	212
2017	Human resources	38	18	14	12	0	3	15	69	14	47
2017	Financial management	33	46	16	5	0	0	0	79	5	16
2017	Information management	52	11	11	7	7	0	12	71	17	26
2017	Information technology	46	29	17	4	0	0	4	78	4	48
2017	Project management	36	45	12	0	7	0	0	81	7	16
2017	Other services to the public	31	18	14	13	16	3	6	53	31	38
2017	None of the above	24	23	19	11	12	0	12	53	26	116

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	34	27	15	0	0	6	55	17	13
2017	Communications or public affairs	26	27	34	0	8	6	0	56	8	16
2017	Legal services	27	30	15	19	7	2	2	58	27	59
2017	Administration and operations	31	25	22	14	5	1	2	58	19	212
2017	Human resources	28	38	23	4	4	3	0	68	8	47
2017	Financial management	32	38	10	19	0	0	0	71	19	16
2017	Information management	20	24	30	13	4	0	10	48	19	26
2017	Information technology	37	23	19	15	4	0	2	62	19	48
2017	Project management	37	20	19	12	12	0	0	58	24	16
2017	Other services to the public	10	18	37	13	16	3	3	30	31	39
2017	None of the above	23	29	20	17	10	0	1	52	27	114

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	50	21	6	0	0	0	73	6	13
2017	Communications or public affairs	23	6	45	0	20	6	0	30	21	16
2017	Legal services	33	33	18	7	2	5	3	72	9	59
2017	Administration and operations	27	29	22	13	7	0	3	57	20	212
2017	Human resources	29	33	22	6	7	3	0	64	14	47
2017	Financial management	41	30	14	10	5	0	0	71	16	16
2017	Information management	15	44	15	4	20	0	3	60	24	26
2017	Information technology	29	35	19	10	4	0	2	66	15	48
2017	Project management	24	32	19	14	12	0	0	55	26	16
2017	Other services to the public	25	30	24	13	3	3	3	58	16	39
2017	None of the above	23	29	24	14	5	1	4	55	20	115

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	65	19	15	0	0	0	65	15	13
2017	Communications or public affairs	23	25	27	13	6	6	0	51	21	16
2017	Legal services	22	37	27	3	3	3	5	64	7	59
2017	Administration and operations	23	27	22	16	11	0	0	50	27	212
2017	Human resources	20	34	26	13	7	0	0	54	21	47
2017	Financial management	19	38	33	5	5	0	0	57	10	16
2017	Information management	18	31	12	18	15	0	7	52	35	26
2017	Information technology	19	40	19	13	6	0	2	61	20	47
2017	Project management	19	39	5	32	5	0	0	58	37	16
2017	Other services to the public	28	31	17	17	8	0	0	58	25	39
2017	None of the above	25	26	22	17	5	0	5	54	23	115

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	42	15	12	0	0	6	71	13	13
2017	Communications or public affairs	23	35	19	18	6	0	0	57	24	16
2017	Legal services	35	32	16	7	2	3	5	73	9	59
2017	Administration and operations	31	30	22	9	6	1	0	62	16	212
2017	Human resources	26	21	27	13	7	5	0	50	22	47
2017	Financial management	27	33	30	5	5	0	0	60	10	16
2017	Information management	21	29	24	4	20	0	3	52	24	26
2017	Information technology	29	23	31	8	6	0	2	53	15	48
2017	Project management	39	26	24	7	5	0	0	64	12	16
2017	Other services to the public	41	35	17	5	0	3	0	77	5	39
2017	None of the above	33	29	16	10	4	2	5	67	15	115

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	33	50	11	0	0	0	6	88	0	13
2017	Communications or public affairs	39	34	21	0	0	6	0	78	0	15
2017	Legal services	31	37	17	8	2	2	3	72	10	59
2017	Administration and operations	30	29	24	11	5	0	1	59	16	211
2017	Human resources	26	27	25	13	9	0	0	53	23	47
2017	Financial management	32	36	24	8	0	0	0	68	8	16
2017	Information management	33	28	11	10	11	0	7	66	22	26
2017	Information technology	33	31	21	10	2	0	2	66	13	48
2017	Project management	45	26	14	0	11	5	0	75	11	16
2017	Other services to the public	25	29	28	11	5	0	3	56	16	39
2017	None of the above	32	33	18	9	3	2	3	69	12	112

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	17	31	8	0	0	0	61	8	13
2017	Communications or public affairs	62	32	6	0	0	0	0	94	0	16
2017	Legal services	66	20	9	5	0	0	0	86	5	59
2017	Administration and operations	50	30	12	4	2	0	2	82	6	214
2017	Human resources	73	16	9	2	0	0	0	89	2	48
2017	Financial management	86	14	0	0	0	0	0	100	0	16
2017	Information management	46	20	24	0	7	0	3	68	7	26
2017	Information technology	54	29	8	2	0	0	6	89	2	48
2017	Project management	57	26	0	12	0	5	0	87	13	16
2017	Other services to the public	51	27	16	0	5	0	0	79	5	39
2017	None of the above	41	25	18	9	6	0	2	67	15	115

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	17	6	9	0	0	6	83	10	13
2017	Communications or public affairs	95	0	0	0	0	5	0	100	0	17
2017	Legal services	84	11	2	2	2	0	0	95	3	59
2017	Administration and operations	69	13	8	3	4	0	2	84	8	212
2017	Human resources	84	7	0	0	3	0	6	97	3	48
2017	Financial management	68	27	5	0	0	0	0	95	0	16
2017	Information management	74	15	0	0	4	0	7	96	4	26
2017	Information technology	73	10	2	4	2	0	8	91	7	48
2017	Project management	74	20	5	0	0	0	0	95	0	16
2017	Other services to the public	84	7	3	3	3	0	0	91	6	39
2017	None of the above	69	9	6	3	3	1	9	87	7	115

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	39	5	17	0	0	0	78	17	13
2017	Communications or public affairs	58	17	20	5	0	0	0	75	5	17
2017	Legal services	62	28	7	0	3	0	0	90	3	59
2017	Administration and operations	51	29	11	3	4	0	1	81	8	214
2017	Human resources	67	22	2	0	3	0	6	95	3	48
2017	Financial management	66	15	14	0	5	0	0	81	5	16
2017	Information management	51	28	7	4	8	0	3	81	12	26
2017	Information technology	54	25	8	4	2	0	6	84	7	48
2017	Project management	61	27	12	0	0	0	0	88	0	16
2017	Other services to the public	63	20	15	3	0	0	0	83	3	39
2017	None of the above	58	23	6	6	1	1	5	86	7	115

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	54	25	11	9	0	0	0	79	9	13
2017	Communications or public affairs	67	22	11	0	0	0	0	89	0	17
2017	Legal services	69	21	7	3	0	0	0	90	3	59
2017	Administration and operations	61	22	8	3	5	0	1	84	8	213
2017	Human resources	60	22	4	4	5	2	2	86	10	48
2017	Financial management	81	5	14	0	0	0	0	86	0	16
2017	Information management	55	15	7	8	12	0	3	72	20	26
2017	Information technology	59	19	10	2	2	2	6	84	5	48
2017	Project management	61	27	7	0	5	0	0	88	5	16
2017	Other services to the public	62	29	3	0	5	0	0	92	5	38
2017	None of the above	51	27	8	3	3	1	6	84	7	116

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	54	19	5	0	0	22	93	0	13
2017	Communications or public affairs	58	13	11	0	0	18	87	0	17
2017	Legal services	61	21	7	0	0	12	92	0	59
2017	Administration and operations	55	13	3	2	3	24	89	7	214
2017	Human resources	59	14	5	0	3	19	89	4	48
2017	Financial management	54	19	5	0	0	22	94	0	16
2017	Information management	64	8	9	0	4	15	85	4	26
2017	Information technology	59	10	8	2	0	21	87	3	48
2017	Project management	47	14	7	0	0	32	90	0	16
2017	Other services to the public	56	6	13	2	0	21	80	3	39
2017	None of the above	48	10	6	1	0	35	88	2	115

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	26	9	8	0	0	0	83	8	13
2017	Communications or public affairs	90	10	0	0	0	0	0	100	0	15
2017	Legal services	69	17	9	4	0	0	2	87	4	59
2017	Administration and operations	59	21	8	3	3	0	5	85	7	213
2017	Human resources	67	11	10	0	3	0	9	86	3	48
2017	Financial management	56	27	8	0	0	0	8	91	0	16
2017	Information management	66	13	4	5	0	0	13	90	5	24
2017	Information technology	64	10	13	0	2	2	8	84	2	48
2017	Project management	86	7	7	0	0	0	0	93	0	16
2017	Other services to the public	52	31	11	3	0	0	3	86	3	38
2017	None of the above	55	18	11	4	1	0	12	83	5	115

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	9	9	0	0	0	14	89	0	13
2017	Communications or public affairs	76	24	0	0	0	0	0	100	0	17
2017	Legal services	51	13	9	7	17	0	3	66	25	59
2017	Administration and operations	53	17	10	6	8	1	4	74	15	214
2017	Human resources	70	10	7	3	5	0	5	84	8	48
2017	Financial management	40	33	22	0	5	0	0	72	5	16
2017	Information management	43	15	8	9	21	0	3	61	31	26
2017	Information technology	58	25	10	2	0	0	4	87	2	48
2017	Project management	39	36	19	6	0	0	0	75	6	16
2017	Other services to the public	38	28	16	7	5	3	3	70	13	39
2017	None of the above	45	20	12	5	12	1	5	69	18	116

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	26	14	19	0	0	6	65	20	13
2017	Communications or public affairs	48	30	22	0	0	0	0	78	0	17
2017	Legal services	58	29	10	0	0	2	2	89	0	59
2017	Administration and operations	47	32	12	3	4	0	2	81	7	212
2017	Human resources	63	12	7	13	0	0	5	79	13	48
2017	Financial management	50	36	8	0	5	0	0	86	5	16
2017	Information management	35	44	15	0	3	0	3	81	3	26
2017	Information technology	48	27	13	2	0	0	10	84	2	48
2017	Project management	45	32	12	0	0	0	10	87	0	16
2017	Other services to the public	50	21	16	8	6	0	0	70	13	39
2017	None of the above	47	25	11	3	3	1	9	80	7	116

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	27	47	8	0	0	45	8	13
2017	Communications or public affairs	23	23	54	0	0	0	46	0	17
2017	Legal services	19	26	34	15	5	0	46	20	59
2017	Administration and operations	11	26	45	13	4	0	38	17	213
2017	Human resources	6	29	44	16	5	0	35	21	48
2017	Financial management	11	41	30	14	5	0	51	19	16
2017	Information management	8	32	34	11	15	0	40	26	26
2017	Information technology	19	31	31	13	4	2	51	17	48
2017	Project management	5	32	45	10	7	0	37	17	16
2017	Other services to the public	0	28	38	24	10	0	28	34	39
2017	None of the above	13	24	36	18	9	0	37	27	115

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	17	44	29	0	0	0	29	27	13
2017	Communications or public affairs	0	0	48	23	29	0	0	52	0	17
2017	Legal services	2	19	48	21	8	0	2	29	21	58
2017	Administration and operations	4	24	40	20	10	0	1	31	28	214
2017	Human resources	8	20	38	18	13	0	4	32	29	48
2017	Financial management	0	24	36	35	5	0	0	41	24	16
2017	Information management	15	24	42	13	6	0	0	20	38	26
2017	Information technology	2	21	37	38	2	0	0	40	23	48
2017	Project management	0	24	53	17	6	0	0	24	24	16
2017	Other services to the public	11	23	35	23	7	0	0	31	34	39
2017	None of the above	13	20	37	21	6	1	2	28	34	116

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	24	6	14	0	22	74	18	13
2017	Communications or public affairs	16	19	32	22	0	11	40	24	17
2017	Legal services	21	44	15	9	6	5	68	16	58
2017	Administration and operations	19	37	19	12	7	5	59	21	214
2017	Human resources	19	43	26	10	0	3	63	10	48
2017	Financial management	5	32	30	5	22	6	40	29	16
2017	Information management	8	49	12	8	13	10	63	24	26
2017	Information technology	13	44	25	4	6	8	61	11	48
2017	Project management	45	24	7	0	12	12	79	14	16
2017	Other services to the public	13	41	5	16	12	13	62	32	39
2017	None of the above	10	39	21	16	8	8	52	25	115

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	50	7	24	0	10	66	26	12
2017	Communications or public affairs	22	34	32	6	0	5	59	6	17
2017	Legal services	22	40	18	14	5	2	63	19	59
2017	Administration and operations	15	37	20	18	8	2	53	27	213
2017	Human resources	25	48	10	15	0	2	75	15	48
2017	Financial management	0	40	24	17	5	14	47	26	16
2017	Information management	13	43	8	16	12	9	61	30	26
2017	Information technology	10	56	21	10	0	2	68	11	48
2017	Project management	31	27	19	14	10	0	58	24	16
2017	Other services to the public	16	35	20	16	8	6	54	25	39
2017	None of the above	13	37	19	16	13	3	51	30	115

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Legal services	17	83	59
2017	Administration and operations	17	83	214
2017	Human resources	19	81	48
2017	Information technology	15	85	47
2017	Project management	37	63	16
2017	Other services to the public	21	79	38
2017	None of the above	20	80	116
2014	Communications or public affairs	30	70	21
2014	Administration and operations	16	84	236
2014	Human resources	16	84	44
2014	Other services to the public	15	85	52
2014	None of the above	15	85	128

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Legal services	90	10	10
2017	Administration and operations	73	27	35
2017	None of the above	85	15	23
2014	Administration and operations	81	19	36
2014	None of the above	74	26	19

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	61	21	8	3	4	4	85	7	26
2017	None of the above	50	33	5	12	0	0	83	12	19
2014	Administration and operations	53	33	10	4	0	0	86	4	30
2014	None of the above	71	9	0	7	14	0	79	21	14

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	22	23	6	9	0	9	32	68	13
2017	Communications or public affairs	13	38	5	26	17	0	0	13	87	17
2017	Legal services	24	19	14	19	19	6	0	25	75	59
2017	Administration and operations	18	25	24	13	15	5	0	19	81	213
2017	Human resources	30	15	25	11	10	5	4	32	68	48
2017	Financial management	22	19	24	16	19	0	0	22	78	16
2017	Information management	27	27	8	7	19	12	0	31	69	26
2017	Information technology	33	27	21	10	4	2	2	35	65	48
2017	Project management	6	19	31	17	20	7	0	7	93	16
2017	Other services to the public	24	18	20	9	16	13	0	27	73	39
2017	None of the above	25	21	17	12	21	5	0	26	74	116

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	38	15
2017	Legal services	28	41
2017	Administration and operations	25	164
2017	Human resources	32	29
2017	Financial management	30	13
2017	Information management	18	16
2017	Information technology	23	30
2017	Project management	41	14
2017	Other services to the public	16	24
2017	None of the above	23	79

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	12	15
2017	Legal services	34	41
2017	Administration and operations	32	164
2017	Human resources	38	29
2017	Financial management	45	13
2017	Information management	27	16
2017	Information technology	40	30
2017	Project management	35	14
2017	Other services to the public	38	24
2017	None of the above	41	79

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	15
2017	Legal services	22	41
2017	Administration and operations	18	164
2017	Human resources	31	29
2017	Financial management	7	13
2017	Information management	23	16
2017	Information technology	10	30
2017	Project management	20	14
2017	Other services to the public	20	24
2017	None of the above	22	79

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	56	15
2017	Legal services	26	41
2017	Administration and operations	43	164
2017	Human resources	35	29
2017	Financial management	51	13
2017	Information management	34	16
2017	Information technology	53	30
2017	Project management	65	14
2017	Other services to the public	27	24
2017	None of the above	30	79

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	6	15
2017	Legal services	5	41
2017	Administration and operations	11	164
2017	Human resources	0	29
2017	Financial management	7	13
2017	Information management	12	16
2017	Information technology	0	30
2017	Project management	6	14
2017	Other services to the public	8	24
2017	None of the above	9	79

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	43	15
2017	Legal services	62	41
2017	Administration and operations	47	164
2017	Human resources	59	29
2017	Financial management	48	13
2017	Information management	29	16
2017	Information technology	30	30
2017	Project management	45	14
2017	Other services to the public	44	24
2017	None of the above	52	79

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Communications or public affairs	0	61	9	0	6	25	15
2017	Legal services	3	46	24	12	5	10	39
2017	Administration and operations	6	53	20	8	4	9	155
2017	Human resources	3	33	31	13	3	16	28
2017	Financial management	7	42	25	6	7	13	13
2017	Information management	6	42	8	22	12	10	15
2017	Information technology	3	60	27	3	0	7	30
2017	Project management	0	56	31	0	6	6	14
2017	Other services to the public	9	64	7	11	0	8	25
2017	None of the above	7	50	11	11	3	18	77

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	13	28	6	34	6	6	6	47	46	15
2017	Legal services	21	24	7	12	29	2	5	48	44	41
2017	Administration and operations	8	25	13	18	26	1	9	37	49	165
2017	Human resources	30	28	0	14	13	0	14	68	32	29
2017	Financial management	7	21	42	7	23	0	0	28	31	13
2017	Information management	0	31	7	20	24	10	7	38	54	16
2017	Information technology	13	20	27	13	7	10	10	42	25	30
2017	Project management	15	28	0	16	21	6	14	54	46	14
2017	Other services to the public	3	19	17	25	23	5	8	25	55	25
2017	None of the above	4	24	17	23	23	1	8	31	51	81

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Communications or public affairs	7	7	6	22	53	0	6	14	79	15
2017	Legal services	0	7	7	15	63	0	7	7	85	41
2017	Administration and operations	1	8	9	14	58	2	7	10	80	166
2017	Human resources	8	7	11	12	58	3	0	16	73	29
2017	Financial management	0	0	11	14	62	7	7	0	88	13
2017	Information management	7	7	7	13	42	12	11	19	72	16
2017	Information technology	0	13	23	23	30	3	7	15	59	30
2017	Project management	8	7	15	15	47	0	9	16	67	13
2017	Other services to the public	0	7	20	25	39	5	4	8	70	25
2017	None of the above	0	12	15	12	53	2	5	13	71	81

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me