2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 103.1. Occupational category (variable derived from question 103)

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	50	41	0	9	0	91	9	22
2017	Scientific and Professional	38	52	3	7	0	90	7	61
2017	Administration and Foreign Services	26	54	5	11	4	80	15	382
2017	Administrative Support	43	44	5	7	2	86	9	131
2017	Other	36	47	3	11	2	84	13	56
2014	Executive	52	48	0	0	0	100	0	23
2014	Scientific and Professional	33	49	3	12	3	83	15	68
2014	Administration and Foreign Services	34	49	5	9	3	83	12	369
2014	Administrative Support	47	41	6	4	1	88	5	148
2014	Other	42	40	0	12	6	82	18	50

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	69	27	0	4	0	0	0	96	4	22
2017	Scientific and Professional	68	30	0	0	2	0	0	98	2	61
2017	Administration and Foreign Services	68	25	2	3	1	0	1	95	3	381
2017	Administrative Support	72	25	2	0	1	0	1	98	1	130
2017	Other	77	17	4	0	0	0	2	96	0	55
2014	Executive	74	22	0	4	0	0	0	96	4	23
2014	Scientific and Professional	71	19	3	3	3	1	0	91	6	68
2014	Administration and Foreign Services	70	20	4	5	1	0	0	90	6	369
2014	Administrative Support	79	15	3	1	1	1	1	95	3	148
2014	Other	80	12	2	4	2	0	0	92	6	50

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	64	27	4	4	0	0	0	91	4	22
2017	Scientific and Professional	61	23	3	7	5	2	0	85	11	61
2017	Administration and Foreign Services	69	20	5	5	1	0	1	89	6	381
2017	Administrative Support	74	21	2	2	1	0	1	95	3	130
2017	Other	73	20	2	2	0	0	3	96	2	56
2014	Executive	74	17	0	4	4	0	0	91	9	23
2014	Scientific and Professional	67	17	3	6	6	0	1	85	12	68
2014	Administration and Foreign Services	64	23	5	7	1	0	0	87	8	367
2014	Administrative Support	70	22	2	5	1	0	1	93	5	148
2014	Other	75	19	0	4	2	0	0	94	6	50

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	77	19	0	4	0	0	0	96	4	22
2017	Scientific and Professional	47	33	3	10	5	0	2	81	15	61
2017	Administration and Foreign Services	40	39	5	11	5	0	0	79	16	382
2017	Administrative Support	43	37	4	12	5	0	0	79	17	131
2017	Other	60	32	4	4	0	0	0	92	4	56
2014	Executive	57	35	0	4	4	0	0	91	9	23
2014	Scientific and Professional	47	32	3	15	1	1	0	81	16	67
2014	Administration and Foreign Services	40	34	7	12	7	0	0	74	19	369
2014	Administrative Support	48	28	11	8	5	0	0	76	13	147
2014	Other	56	28	4	8	4	0	0	84	12	50

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	50	41	0	9	0	0	0	91	9	22
2017	Scientific and Professional	39	36	7	8	7	2	2	78	15	61
2017	Administration and Foreign Services	28	48	10	10	4	0	0	76	14	382
2017	Administrative Support	35	35	14	13	2	0	0	71	15	130
2017	Other	46	35	11	5	0	0	3	84	5	56
2014	Executive	43	48	0	9	0	0	0	91	9	23
2014	Scientific and Professional	34	38	9	14	6	0	0	71	20	68
2014	Administration and Foreign Services	29	40	14	12	4	0	0	69	17	368
2014	Administrative Support	32	41	17	7	3	0	0	73	10	148
2014	Other	42	33	11	12	2	0	0	75	14	50

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	19	0	9	0	0	0	91	9	22
2017	Scientific and Professional	67	23	3	5	0	0	2	92	5	61
2017	Administration and Foreign Services	48	38	7	5	1	0	0	86	7	378
2017	Administrative Support	34	37	11	14	5	0	0	71	18	131
2017	Other	66	28	3	3	0	0	0	94	3	56
2014	Executive	48	48	4	0	0	0	0	96	0	23
2014	Scientific and Professional	58	25	4	7	3	1	1	85	10	68
2014	Administration and Foreign Services	44	38	10	6	2	0	0	82	9	369
2014	Administrative Support	29	39	19	8	5	0	0	68	13	148
2014	Other	69	14	9	6	2	0	0	83	8	50

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	23	0	4	0	0	96	4	22
2017	Scientific and Professional	64	26	2	3	5	0	90	8	61
2017	Administration and Foreign Services	56	31	6	4	3	0	86	7	378
2017	Administrative Support	40	34	8	11	7	1	74	18	131
2017	Other	75	19	3	3	0	0	94	3	56
2014	Executive	70	26	0	0	4	0	96	4	23
2014	Scientific and Professional	61	23	3	7	6	0	84	13	68
2014	Administration and Foreign Services	49	37	6	5	3	0	86	8	368
2014	Administrative Support	34	39	12	9	5	0	73	15	148
2014	Other	77	16	5	2	0	0	93	2	50

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	23	4	4	0	0	0	91	4	22
2017	Scientific and Professional	49	34	5	8	2	2	0	85	10	61
2017	Administration and Foreign Services	42	40	9	7	2	0	0	82	8	378
2017	Administrative Support	36	43	12	8	1	0	0	79	9	131
2017	Other	64	31	3	0	0	0	2	96	0	56
2014	Executive	57	39	0	0	4	0	0	96	4	23
2014	Scientific and Professional	54	31	10	4	1	0	0	84	6	68
2014	Administration and Foreign Services	38	40	11	9	1	0	0	79	11	368
2014	Administrative Support	46	38	7	6	3	0	0	84	9	148
2014	Other	46	32	16	6	0	0	0	78	6	50

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	44	34	9	4	9	0	0	78	13	22
2017	Scientific and Professional	56	26	3	8	5	2	0	83	13	61
2017	Administration and Foreign Services	36	37	9	11	5	0	1	75	16	378
2017	Administrative Support	41	35	11	6	4	1	2	79	10	130
2017	Other	38	39	10	6	6	0	1	78	11	56
2014	Executive	48	22	9	13	9	0	0	70	22	23
2014	Scientific and Professional	36	41	9	9	1	1	3	80	11	68
2014	Administration and Foreign Services	41	31	11	10	7	0	1	72	17	369
2014	Administrative Support	41	28	13	8	6	1	3	72	14	147
2014	Other	36	20	18	12	12	0	2	57	24	50

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	13	0	13	0	10	0	63	36	28	22
2017	Scientific and Professional	15	26	17	7	13	6	16	53	25	61
2017	Administration and Foreign Services	24	21	10	11	22	3	9	51	38	377
2017	Administrative Support	23	23	13	13	8	4	15	57	27	131
2017	Other	6	4	10	2	21	3	54	23	53	56
2014	Executive	4	0	9	0	17	0	70	14	57	23
2014	Scientific and Professional	25	15	9	20	19	1	10	45	45	67
2014	Administration and Foreign Services	29	20	10	12	19	2	8	54	35	369
2014	Administrative Support	22	19	16	8	8	6	20	56	22	148
2014	Other	2	4	6	8	16	0	65	17	67	50

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	59	36	0	4	0	0	0	96	4	22
2017	Scientific and Professional	52	37	3	5	3	0	0	88	8	60
2017	Administration and Foreign Services	36	48	8	6	3	0	0	84	9	380
2017	Administrative Support	37	40	14	5	4	1	0	78	9	131
2017	Other	65	28	2	4	2	0	0	93	5	56
2014	Executive	30	57	4	9	0	0	0	87	9	23
2014	Scientific and Professional	45	34	11	7	1	1	0	80	9	68
2014	Administration and Foreign Services	34	44	11	7	3	0	0	79	10	369
2014	Administrative Support	30	46	13	5	4	1	1	78	10	148
2014	Other	59	31	4	6	0	0	0	90	6	50

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	40	38	4	13	4	0	0	78	18	22
2017	Scientific and Professional	46	29	3	13	8	0	0	75	21	61
2017	Administration and Foreign Services	22	38	11	17	11	0	0	60	28	380
2017	Administrative Support	30	34	11	11	14	0	0	65	25	131
2017	Other	35	33	14	11	7	0	0	67	18	56
2014	Executive	17	57	13	13	0	0	0	74	13	23
2014	Scientific and Professional	32	35	14	16	1	1	0	68	18	68
2014	Administration and Foreign Services	25	36	14	14	11	0	0	60	25	369
2014	Administrative Support	24	34	21	12	9	0	0	58	21	148
2014	Other	18	39	18	14	10	0	2	58	24	50

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	31	44	14	10	0	75	10	22
2017	Scientific and Professional	39	43	10	3	5	82	8	61
2017	Administration and Foreign Services	30	46	12	7	5	76	12	380
2017	Administrative Support	34	49	11	3	3	83	6	130
2017	Other	39	45	2	11	3	84	14	56

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	77	23	0	0	0	0	100	0	22
2017	Scientific and Professional	57	29	8	3	2	0	87	5	61
2017	Administration and Foreign Services	43	42	8	4	2	1	85	6	379
2017	Administrative Support	45	44	5	4	1	2	91	5	131
2017	Other	51	40	6	3	0	0	91	3	55
2014	Executive	61	35	4	0	0	0	96	0	23
2014	Scientific and Professional	55	26	7	6	3	3	84	9	68
2014	Administration and Foreign Services	46	38	9	3	3	0	85	6	369
2014	Administrative Support	50	39	5	3	2	0	89	5	147
2014	Other	68	23	10	0	0	0	90	0	50

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	46	32	4	18	0	0	78	18	22
2017	Scientific and Professional	43	37	5	8	7	0	80	15	60
2017	Administration and Foreign Services	29	37	13	12	10	0	66	22	379
2017	Administrative Support	33	41	6	8	11	2	75	19	130
2017	Other	40	36	4	13	7	0	76	20	56

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	81	19	0	0	0	0	100	0	22
2017	Scientific and Professional	71	19	3	7	0	0	90	7	60
2017	Administration and Foreign Services	56	35	7	2	0	0	91	2	379
2017	Administrative Support	51	39	9	0	1	0	90	1	130
2017	Other	69	26	2	2	2	0	95	3	56
2014	Executive	61	30	9	0	0	0	91	0	23
2014	Scientific and Professional	69	20	4	3	1	3	91	5	68
2014	Administration and Foreign Services	62	28	7	1	2	0	90	3	368
2014	Administrative Support	62	31	6	0	1	1	93	1	148
2014	Other	82	16	2	0	0	0	98	0	50

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	67	24	5	5	0	0	0	91	5	21
2017	Scientific and Professional	34	40	7	12	8	0	0	73	20	60
2017	Administration and Foreign Services	30	39	10	11	8	0	0	70	20	380
2017	Administrative Support	26	49	14	5	5	1	0	75	11	131
2017	Other	39	39	6	9	4	0	3	81	13	56
2014	Executive	52	39	0	9	0	0	0	91	9	23
2014	Scientific and Professional	31	37	9	15	6	3	0	70	21	68
2014	Administration and Foreign Services	24	44	11	13	7	0	0	68	20	368
2014	Administrative Support	22	45	15	10	7	0	1	68	17	148
2014	Other	28	28	14	18	12	0	0	56	30	50

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	23	0	9	0	0	0	91	9	22
2017	Scientific and Professional	42	33	12	7	7	0	0	75	13	60
2017	Administration and Foreign Services	34	36	12	12	5	0	0	70	17	381
2017	Administrative Support	30	43	12	10	3	1	1	74	13	131
2017	Other	39	32	15	9	4	0	1	72	13	56
2014	Executive	48	43	0	9	0	0	0	91	9	23
2014	Scientific and Professional	38	26	25	9	1	1	0	65	10	68
2014	Administration and Foreign Services	29	36	14	12	7	0	1	66	19	368
2014	Administrative Support	23	43	17	7	9	0	1	67	17	147
2014	Other	28	30	16	18	6	0	2	60	24	50

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	50	36	9	4	0	0	0	87	4	22
2017	Scientific and Professional	35	40	7	12	7	0	0	75	19	60
2017	Administration and Foreign Services	29	38	11	14	8	0	0	67	22	380
2017	Administrative Support	30	40	15	10	3	1	0	71	13	131
2017	Other	29	40	14	11	4	0	1	70	16	56
2014	Executive	35	57	9	0	0	0	0	91	0	23
2014	Scientific and Professional	36	35	20	6	1	1	0	72	7	68
2014	Administration and Foreign Services	28	37	15	10	9	0	0	65	20	369
2014	Administrative Support	34	37	15	9	4	0	0	72	13	148
2014	Other	30	30	14	14	12	0	0	60	26	50

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	23	4	0	0	0	96	0	22
2017	Scientific and Professional	58	28	7	3	3	0	87	7	60
2017	Administration and Foreign Services	41	45	6	6	2	0	87	7	379
2017	Administrative Support	37	47	9	5	2	0	84	7	131
2017	Other	55	36	5	2	2	0	91	3	56
2014	Executive	43	39	9	4	4	0	83	9	23
2014	Scientific and Professional	55	26	9	4	4	1	82	9	68
2014	Administration and Foreign Services	44	38	10	4	2	1	83	7	369
2014	Administrative Support	39	42	13	3	3	1	82	6	147
2014	Other	60	28	6	6	0	0	88	6	50

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	4	45	9	19	18	0	4	52	39	22
2017	Scientific and Professional	42	35	13	5	2	0	3	79	7	60
2017	Administration and Foreign Services	34	34	17	9	7	0	0	68	15	381
2017	Administrative Support	37	45	13	4	0	1	1	83	4	129
2017	Other	28	29	20	15	6	0	2	58	21	56
2014	Executive	22	17	13	17	26	0	4	41	45	23
2014	Scientific and Professional	39	36	16	4	1	3	0	78	6	68
2014	Administration and Foreign Services	41	29	17	8	6	0	0	70	14	368
2014	Administrative Support	53	34	11	1	2	0	0	87	3	148
2014	Other	14	18	28	20	20	0	0	32	39	50

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	5	42	34	14	0	0	5	15	50	21
2017	Scientific and Professional	5	22	35	18	13	3	3	34	29	60
2017	Administration and Foreign Services	12	24	38	15	7	2	2	23	38	379
2017	Administrative Support	10	20	41	19	5	2	3	25	32	129
2017	Other	3	17	23	18	25	3	11	50	23	56
2014	Executive	4	30	43	9	13	0	0	22	35	23
2014	Scientific and Professional	3	19	35	23	13	4	3	39	24	68
2014	Administration and Foreign Services	8	21	33	26	9	1	3	36	29	368
2014	Administrative Support	5	18	38	22	12	1	5	35	24	147
2014	Other	2	9	38	33	7	2	10	45	12	50

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	0	26	30	30	10	0	5	42	27	20
2017	Scientific and Professional	17	16	20	22	16	2	8	42	36	61
2017	Administration and Foreign Services	12	20	31	19	10	4	3	31	35	381
2017	Administrative Support	15	22	28	15	11	5	5	28	41	128
2017	Other	5	27	20	24	16	5	3	43	35	56
2014	Executive	26	30	17	17	4	0	4	23	59	23
2014	Scientific and Professional	6	19	19	26	26	4	0	54	26	68
2014	Administration and Foreign Services	11	24	31	21	10	2	2	32	36	369
2014	Administrative Support	10	13	32	21	11	6	6	37	26	148
2014	Other	12	30	30	14	9	0	6	24	44	50

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	10	15	31	25	15	0	5	42	26	20
2017	Scientific and Professional	13	7	28	23	15	5	10	44	23	61
2017	Administration and Foreign Services	8	15	32	21	12	4	8	37	27	381
2017	Administrative Support	9	12	27	21	14	5	11	42	26	128
2017	Other	5	13	19	19	23	5	16	53	23	56
2014	Executive	22	39	26	9	4	0	0	13	61	23
2014	Scientific and Professional	3	15	26	27	16	4	9	50	20	68
2014	Administration and Foreign Services	9	19	30	22	12	2	6	36	30	368
2014	Administrative Support	10	14	25	24	12	5	11	42	28	148
2014	Other	2	8	24	32	14	2	18	57	13	50

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	0	27	25	27	18	0	4	46	28	22
2017	Scientific and Professional	3	13	34	26	17	5	2	46	18	61
2017	Administration and Foreign Services	12	18	26	31	11	1	1	43	30	378
2017	Administrative Support	3	10	33	28	16	4	5	48	15	126
2017	Other	11	15	18	25	23	1	7	52	28	56
2014	Executive	4	17	52	22	4	0	0	26	22	23
2014	Scientific and Professional	3	9	34	36	15	3	1	53	12	68
2014	Administration and Foreign Services	11	16	32	27	13	1	1	41	27	367
2014	Administrative Support	1	10	26	38	18	0	7	60	12	146
2014	Other	6	22	32	16	20	0	4	38	29	50

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	25	24	24	24	5	0	0	28	48	21
2017	Scientific and Professional	12	21	28	23	10	3	3	35	35	61
2017	Administration and Foreign Services	21	23	29	15	9	1	1	25	45	378
2017	Administrative Support	14	24	25	13	17	2	6	32	41	128
2017	Other	12	15	13	24	25	0	13	55	30	55
2014	Executive	26	17	26	17	13	0	0	30	43	23
2014	Scientific and Professional	7	22	30	22	12	3	4	36	31	68
2014	Administration and Foreign Services	20	23	31	16	8	1	1	24	44	369
2014	Administrative Support	7	12	33	26	16	1	5	44	20	147
2014	Other	14	26	31	14	11	0	4	26	42	49

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	10	13	37	27	13	0	0	40	23	22
2017	Scientific and Professional	18	12	18	21	18	6	6	45	34	61
2017	Administration and Foreign Services	13	25	29	19	11	2	2	31	38	379
2017	Administrative Support	17	20	28	13	11	6	6	27	41	128
2017	Other	10	19	16	22	16	8	9	45	35	56
2014	Executive	4	9	43	30	13	0	0	43	13	23
2014	Scientific and Professional	6	14	20	33	19	6	1	56	22	68
2014	Administration and Foreign Services	11	20	31	19	12	3	4	33	33	368
2014	Administrative Support	19	24	18	19	10	4	5	32	48	148
2014	Other	24	14	18	22	8	0	14	34	45	50

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	4	36	42	13	4	0	0	18	41	22
2017	Scientific and Professional	10	12	29	20	15	11	3	41	25	61
2017	Administration and Foreign Services	10	20	35	18	10	2	4	30	32	381
2017	Administrative Support	9	19	30	17	16	4	4	36	31	128
2017	Other	8	11	25	22	19	3	12	48	22	56
2014	Executive	9	35	30	17	9	0	0	26	43	23
2014	Scientific and Professional	6	15	22	30	18	6	4	53	23	68
2014	Administration and Foreign Services	10	21	39	19	8	1	2	28	32	368
2014	Administrative Support	5	11	30	25	13	2	14	45	19	148
2014	Other	8	16	28	16	18	2	12	40	28	50

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	27	0	0	0	0	0	100	0	22
2017	Scientific and Professional	69	16	3	3	6	0	2	87	10	61
2017	Administration and Foreign Services	73	17	4	2	1	0	3	93	3	382
2017	Administrative Support	75	18	2	1	3	1	1	95	4	131
2017	Other	70	18	0	4	0	0	9	96	4	56
2014	Executive	83	17	0	0	0	0	0	100	0	23
2014	Scientific and Professional	74	10	4	3	7	1	0	85	10	68
2014	Administration and Foreign Services	70	17	2	5	3	0	3	90	8	369
2014	Administrative Support	75	16	3	1	2	0	3	94	3	147
2014	Other	84	10	4	0	2	0	0	94	2	50

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	50	36	4	0	0	4	4	95	0	22
2017	Scientific and Professional	20	32	5	15	10	12	7	63	31	60
2017	Administration and Foreign Services	25	38	12	11	3	7	4	71	15	381
2017	Administrative Support	35	25	19	8	5	5	2	64	15	131
2017	Other	29	22	18	8	6	11	7	62	16	56
2014	Executive	43	39	4	13	0	0	0	83	13	23
2014	Scientific and Professional	38	25	11	9	12	4	1	66	22	68
2014	Administration and Foreign Services	28	38	17	9	3	3	3	69	13	369
2014	Administrative Support	33	34	17	8	1	3	2	71	10	148
2014	Other	34	26	12	4	6	0	18	73	12	50

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	27	4	0	0	0	0	96	0	22
2017	Scientific and Professional	59	16	8	3	12	2	0	76	15	61
2017	Administration and Foreign Services	44	34	7	8	5	1	0	80	13	382
2017	Administrative Support	45	29	10	10	5	1	0	74	16	131
2017	Other	40	40	4	7	4	3	1	84	12	56
2014	Executive	78	17	0	4	0	0	0	96	4	23
2014	Scientific and Professional	55	19	6	12	7	1	0	75	19	68
2014	Administration and Foreign Services	47	33	10	7	2	1	0	81	9	369
2014	Administrative Support	56	25	10	7	3	0	0	81	9	148
2014	Other	57	28	8	2	2	4	0	88	4	50

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	59	41	0	0	0	0	0	100	0	22
2017	Scientific and Professional	43	26	12	8	8	2	2	71	17	61
2017	Administration and Foreign Services	31	42	10	10	5	2	0	74	16	381
2017	Administrative Support	34	30	13	17	5	2	0	65	22	131
2017	Other	39	35	11	6	5	3	1	77	12	56
2014	Executive	48	35	4	13	0	0	0	83	13	23
2014	Scientific and Professional	42	36	7	10	3	1	0	79	13	68
2014	Administration and Foreign Services	27	43	13	13	3	1	0	71	16	369
2014	Administrative Support	26	37	16	15	5	1	1	64	20	147
2014	Other	20	56	4	10	6	0	4	80	16	50

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	77	19	0	0	0	4	0	100	0	22
2017	Scientific and Professional	30	32	7	7	12	11	2	71	21	61
2017	Administration and Foreign Services	26	34	13	9	7	10	1	68	18	380
2017	Administrative Support	23	25	17	18	7	8	2	53	28	131
2017	Other	26	18	6	15	10	22	3	59	33	55
2014	Executive	65	22	9	4	0	0	0	87	4	23
2014	Scientific and Professional	44	27	1	17	3	7	0	76	22	68
2014	Administration and Foreign Services	28	29	16	11	6	8	1	63	20	369
2014	Administrative Support	24	26	21	11	10	7	1	55	23	148
2014	Other	20	38	16	6	2	10	8	71	10	50

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	35	36	9	19	0	0	0	72	19	22
2017	Scientific and Professional	15	19	15	10	17	21	3	45	36	60
2017	Administration and Foreign Services	7	27	21	12	11	18	4	44	30	381
2017	Administrative Support	18	21	14	21	12	11	3	45	39	131
2017	Other	11	14	17	10	10	34	5	41	32	55
2014	Executive	30	43	4	22	0	0	0	74	22	23
2014	Scientific and Professional	23	19	12	16	16	13	1	49	37	68
2014	Administration and Foreign Services	13	27	19	18	13	10	2	44	34	369
2014	Administrative Support	17	24	20	14	10	12	3	48	29	148
2014	Other	5	12	22	10	20	22	10	25	43	50

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	81	13	5	0	0	0	0	95	0	22
2017	Scientific and Professional	59	28	5	3	5	0	0	87	8	61
2017	Administration and Foreign Services	49	38	8	3	2	0	0	87	5	380
2017	Administrative Support	44	37	8	7	4	0	0	82	11	131
2017	Other	54	38	2	3	2	0	2	93	5	54
2014	Executive	48	39	4	9	0	0	0	87	9	23
2014	Scientific and Professional	49	40	0	6	3	1	0	91	9	68
2014	Administration and Foreign Services	46	41	7	6	0	0	0	87	6	368
2014	Administrative Support	42	38	11	7	2	0	0	80	9	148
2014	Other	56	36	2	4	2	0	0	92	6	50

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	40	38	13	9	0	0	0	78	9	22
2017	Scientific and Professional	51	23	8	11	7	0	0	74	18	61
2017	Administration and Foreign Services	38	41	9	7	3	0	1	80	11	382
2017	Administrative Support	39	35	15	6	3	0	1	75	9	131
2017	Other	29	32	7	11	9	4	7	70	22	56
2014	Executive	43	30	4	17	0	0	4	77	18	23
2014	Scientific and Professional	35	36	9	10	9	1	0	72	19	68
2014	Administration and Foreign Services	33	40	12	8	5	1	1	74	14	369
2014	Administrative Support	42	28	15	8	5	0	3	72	13	148
2014	Other	25	28	26	14	8	0	0	52	22	50

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	55	18	19	4	0	4	0	76	5	22
2017	Scientific and Professional	49	28	12	3	7	2	0	78	10	61
2017	Administration and Foreign Services	46	33	9	7	3	2	0	81	10	382
2017	Administrative Support	52	31	9	5	2	2	0	84	7	131
2017	Other	47	25	8	3	6	7	3	81	10	56
2014	Executive	57	30	4	4	0	0	4	91	5	23
2014	Scientific and Professional	49	25	7	4	10	4	0	77	15	68
2014	Administration and Foreign Services	43	34	11	6	2	2	1	80	8	369
2014	Administrative Support	50	28	13	3	3	1	1	81	6	148
2014	Other	51	26	16	4	2	2	0	78	6	50

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	55	22	14	9	0	0	0	77	9	22
2017	Scientific and Professional	51	28	8	7	7	0	0	79	13	61
2017	Administration and Foreign Services	43	37	9	7	4	0	1	80	11	381
2017	Administrative Support	46	38	9	5	2	1	0	84	6	131
2017	Other	46	31	4	7	8	2	3	81	15	56
2014	Executive	57	30	0	4	4	0	4	91	9	23
2014	Scientific and Professional	42	23	14	10	9	1	0	66	19	68
2014	Administration and Foreign Services	40	35	12	10	2	0	0	76	12	369
2014	Administrative Support	49	33	11	3	3	0	1	83	6	148
2014	Other	40	30	14	8	8	0	0	70	16	50

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	82	13	0	4	0	0	0	96	4	22
2017	Scientific and Professional	80	10	2	3	3	0	2	92	7	61
2017	Administration and Foreign Services	83	11	3	1	1	0	2	95	2	382
2017	Administrative Support	75	19	2	2	1	0	1	95	3	127
2017	Other	83	9	0	2	2	0	4	96	4	55
2014	Executive	91	0	0	0	4	0	4	95	5	23
2014	Scientific and Professional	83	6	3	6	1	1	0	90	7	68
2014	Administration and Foreign Services	77	11	4	1	2	1	3	92	3	369
2014	Administrative Support	78	15	3	0	2	0	2	95	2	148
2014	Other	82	6	4	6	0	0	2	90	6	50

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	19	9	0	0	4	0	91	0	22
2017	Scientific and Professional	63	19	2	3	5	6	2	89	9	61
2017	Administration and Foreign Services	52	28	9	3	2	2	3	85	6	381
2017	Administrative Support	58	27	5	2	1	5	2	92	3	130
2017	Other	72	16	4	0	0	3	5	96	0	56
2014	Executive	74	4	0	0	9	0	13	90	10	23
2014	Scientific and Professional	55	13	6	9	3	6	9	80	14	68
2014	Administration and Foreign Services	48	24	9	7	5	2	4	77	13	369
2014	Administrative Support	55	23	7	2	1	3	8	89	4	147
2014	Other	56	14	4	2	4	6	14	88	7	50

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	18	5	4	4	0	0	86	9	22
2017	Scientific and Professional	61	21	5	3	10	0	0	82	13	61
2017	Administration and Foreign Services	57	27	7	5	3	1	0	85	8	382
2017	Administrative Support	57	31	4	3	3	1	1	90	6	131
2017	Other	55	24	5	5	6	3	1	83	11	56

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	59	27	9	0	4	0	0	87	4	22
2017	Scientific and Professional	61	18	5	5	10	2	0	80	15	61
2017	Administration and Foreign Services	58	23	8	6	3	2	1	83	9	382
2017	Administrative Support	58	26	11	2	2	2	0	86	3	131
2017	Other	52	26	9	3	6	3	0	82	9	56

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	55	22	14	9	0	0	0	77	9	22
2017	Scientific and Professional	57	23	5	7	8	0	0	80	15	61
2017	Administration and Foreign Services	54	25	10	6	4	0	1	80	10	380
2017	Administrative Support	55	28	11	5	2	0	0	83	6	131
2017	Other	58	18	4	5	11	2	2	79	17	56
2014	Executive	61	13	4	13	4	0	4	77	18	23
2014	Scientific and Professional	52	19	9	6	12	3	0	73	18	68
2014	Administration and Foreign Services	48	31	11	6	4	1	0	79	10	369
2014	Administrative Support	51	37	7	4	2	0	0	87	6	148
2014	Other	49	26	16	8	2	0	0	74	10	50

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	38	40	6	16	0	0	0	77	16	18
2017	Scientific and Professional	36	20	0	18	27	0	0	56	44	11
2017	Administration and Foreign Services	29	32	10	8	2	6	13	75	13	91
2014	Executive	17	43	9	22	0	0	9	67	24	23
2014	Administration and Foreign Services	29	43	12	9	4	2	1	74	13	90

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	37	27	19	4	13	0	0	64	18	22
2017	Scientific and Professional	28	34	7	8	10	13	0	71	21	61
2017	Administration and Foreign Services	27	35	16	10	6	6	0	66	17	382
2017	Administrative Support	27	38	18	6	5	6	0	69	12	130
2017	Other	47	28	13	2	2	7	1	81	4	56
2014	Executive	17	35	22	26	0	0	0	52	26	23
2014	Scientific and Professional	35	29	7	7	4	17	0	78	14	68
2014	Administration and Foreign Services	21	34	19	12	5	9	0	60	19	369
2014	Administrative Support	26	37	15	7	2	13	0	72	10	148
2014	Other	32	38	16	4	6	2	2	73	11	50

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	37	31	19	9	4	0	0	68	13	22
2017	Scientific and Professional	28	36	12	7	13	5	0	67	21	61
2017	Administration and Foreign Services	20	35	16	20	8	2	0	55	29	382
2017	Administrative Support	23	37	15	15	6	4	0	63	22	130
2017	Other	35	29	13	15	4	2	1	67	20	55
2014	Executive	22	35	9	26	9	0	0	57	35	23
2014	Scientific and Professional	26	31	11	16	9	6	1	61	27	68
2014	Administration and Foreign Services	16	33	19	17	12	4	0	50	30	368
2014	Administrative Support	23	35	22	10	2	7	1	63	13	148
2014	Other	22	26	14	22	12	2	2	51	35	50

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	28	31	14	18	9	0	0	59	27	22
2017	Scientific and Professional	21	31	18	8	12	10	0	58	22	61
2017	Administration and Foreign Services	12	33	20	21	9	5	0	48	32	381
2017	Administrative Support	17	34	12	19	9	8	0	55	31	130
2017	Other	25	25	20	17	6	7	1	54	25	56
2014	Executive	13	30	4	30	22	0	0	43	52	23
2014	Scientific and Professional	19	28	14	18	10	10	0	53	31	67
2014	Administration and Foreign Services	9	27	24	22	13	6	0	38	37	368
2014	Administrative Support	18	28	25	13	3	13	1	52	19	148
2014	Other	20	22	18	14	22	2	2	44	37	50

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	50	27	9	4	9	0	0	78	13	22
2017	Scientific and Professional	21	38	12	8	12	10	0	65	22	61
2017	Administration and Foreign Services	18	32	16	15	12	7	0	54	29	382
2017	Administrative Support	21	33	14	12	12	8	0	58	26	131
2017	Other	23	35	17	11	4	9	1	65	17	56
2014	Executive	18	41	9	27	5	0	0	59	32	22
2014	Scientific and Professional	23	23	11	17	13	11	0	53	35	68
2014	Administration and Foreign Services	12	29	19	16	16	8	0	44	35	369
2014	Administrative Support	18	29	21	12	7	12	0	54	22	148
2014	Other	18	22	16	24	8	10	2	46	36	50

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	31	40	10	9	4	6	0	75	14	22
2017	Scientific and Professional	13	42	10	8	15	11	0	62	26	61
2017	Administration and Foreign Services	12	36	17	22	10	4	0	49	33	381
2017	Administrative Support	18	33	16	20	9	3	0	53	30	130
2017	Other	23	43	12	7	6	7	1	73	14	56
2014	Executive	26	22	13	26	13	0	0	48	39	23
2014	Scientific and Professional	23	28	13	13	15	7	1	56	30	68
2014	Administration and Foreign Services	11	29	24	19	14	4	0	42	34	368
2014	Administrative Support	14	38	18	14	8	7	1	57	24	147
2014	Other	14	28	14	22	14	6	2	46	39	50

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	39	43	5	9	5	0	0	81	14	21
2017	Scientific and Professional	33	46	7	7	5	3	0	81	12	61
2017	Administration and Foreign Services	27	42	16	8	6	2	0	70	14	380
2017	Administrative Support	23	48	15	11	3	1	0	71	14	131
2017	Other	36	47	10	5	0	0	1	84	5	56
2014	Executive	17	57	13	4	9	0	0	74	13	23
2014	Scientific and Professional	31	50	9	7	0	3	0	83	8	68
2014	Administration and Foreign Services	23	43	18	9	6	1	0	66	15	368
2014	Administrative Support	27	41	14	9	4	5	1	72	14	148
2014	Other	29	28	28	12	4	0	0	56	16	50

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	18	9	0	0	0	0	91	0	22
2017	Scientific and Professional	55	26	8	2	3	5	0	86	5	61
2017	Administration and Foreign Services	37	44	9	5	1	3	0	84	6	381
2017	Administrative Support	37	44	12	5	1	2	0	82	6	131
2017	Other	51	33	7	5	0	2	1	87	6	56
2014	Executive	61	30	9	0	0	0	0	91	0	23
2014	Scientific and Professional	59	33	1	1	0	4	0	97	2	68
2014	Administration and Foreign Services	36	43	13	3	1	3	1	82	4	368
2014	Administrative Support	34	43	15	5	1	3	0	79	6	148
2014	Other	41	48	5	2	0	4	0	93	2	50

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	19	9	0	4	0	0	87	4	22
2017	Scientific and Professional	52	31	6	3	5	2	0	85	8	61
2017	Administration and Foreign Services	43	37	9	6	2	2	0	82	8	381
2017	Administrative Support	34	32	21	8	3	2	0	68	11	131
2017	Other	41	45	6	0	6	0	1	88	6	56
2014	Executive	61	17	13	9	0	0	0	78	9	23
2014	Scientific and Professional	41	39	10	4	0	4	1	85	5	68
2014	Administration and Foreign Services	37	40	9	7	4	3	1	79	12	369
2014	Administrative Support	30	39	14	6	3	5	3	75	9	148
2014	Other	52	28	9	6	4	2	0	81	10	50

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	46	31	10	9	4	0	0	77	13	22
2017	Scientific and Professional	38	33	14	5	7	3	0	73	12	61
2017	Administration and Foreign Services	30	46	12	5	2	4	0	79	8	381
2017	Administrative Support	27	32	20	11	5	6	0	62	16	130
2017	Other	27	28	23	11	3	6	3	60	15	56
2014	Executive	39	30	17	13	0	0	0	70	13	23
2014	Scientific and Professional	28	32	20	10	3	7	0	64	14	68
2014	Administration and Foreign Services	17	36	23	11	7	5	2	57	19	368
2014	Administrative Support	11	33	25	8	10	11	2	51	21	148
2014	Other	26	37	19	4	6	6	2	69	11	49

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	27	42	14	9	4	0	4	71	14	22
2017	Scientific and Professional	20	23	15	8	15	15	3	53	29	60
2017	Administration and Foreign Services	22	29	15	13	9	8	3	58	25	382
2017	Administrative Support	25	28	18	12	7	11	0	59	22	131
2017	Other	14	22	13	15	8	16	14	51	31	56
2014	Executive	22	0	22	17	13	0	26	29	41	23
2014	Scientific and Professional	21	20	8	16	13	17	4	52	37	68
2014	Administration and Foreign Services	15	29	15	15	14	10	3	50	33	369
2014	Administrative Support	13	24	16	12	14	15	6	46	34	147
2014	Other	18	14	24	8	10	8	18	43	24	50

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	23	4	0	0	0	0	96	0	22
2017	Scientific and Professional	66	13	10	5	5	0	2	80	10	61
2017	Administration and Foreign Services	66	20	7	3	1	2	2	89	4	381
2017	Administrative Support	71	15	5	3	1	2	4	90	4	130
2017	Other	63	21	2	2	0	0	12	96	2	56
2014	Executive	61	30	9	0	0	0	0	91	0	23
2014	Scientific and Professional	60	18	9	6	1	3	4	83	8	68
2014	Administration and Foreign Services	58	23	6	4	3	2	4	86	7	368
2014	Administrative Support	59	27	5	0	1	3	5	93	1	148
2014	Other	64	10	4	10	2	2	9	82	13	50

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	87	9	4	0	0	0	0	96	0	22
2017	Scientific and Professional	69	16	8	0	3	2	2	88	3	61
2017	Administration and Foreign Services	68	19	4	1	1	4	2	93	2	380
2017	Administrative Support	71	21	3	2	0	2	1	94	2	129
2017	Other	70	15	3	0	0	2	10	96	0	56
2014	Executive	78	9	9	4	0	0	0	87	4	23
2014	Scientific and Professional	74	15	4	0	1	3	1	94	2	68
2014	Administration and Foreign Services	66	21	3	2	1	4	3	93	3	369
2014	Administrative Support	66	20	5	1	2	4	2	91	3	148
2014	Other	68	12	4	4	4	6	2	87	9	50

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	33	50	13	4	0	0	0	82	4	22
2017	Scientific and Professional	30	24	20	13	7	6	0	58	21	61
2017	Administration and Foreign Services	19	32	18	15	10	5	1	54	26	379
2017	Administrative Support	21	32	20	13	10	4	0	55	24	131
2017	Other	35	22	17	9	4	10	3	66	15	56
2014	Executive	26	26	13	26	4	0	4	55	32	23
2014	Scientific and Professional	25	32	16	13	7	7	0	61	22	68
2014	Administration and Foreign Services	17	34	19	16	10	4	0	53	27	369
2014	Administrative Support	21	22	20	11	15	7	3	48	29	148
2014	Other	11	20	20	12	16	4	18	39	36	50

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	19	36	9	18	0	0	18	68	22	22
2017	Scientific and Professional	25	36	10	11	10	6	2	66	23	61
2017	Administration and Foreign Services	14	23	17	21	20	3	2	39	43	381
2017	Administrative Support	16	20	17	14	28	4	1	38	44	131
2017	Other	21	17	18	8	13	5	18	50	27	56
2014	Executive	22	35	4	17	17	0	4	59	36	23
2014	Scientific and Professional	13	28	22	17	13	6	0	44	32	68
2014	Administration and Foreign Services	12	23	15	21	23	4	2	38	46	369
2014	Administrative Support	15	18	13	17	29	4	4	36	49	148
2014	Other	7	22	14	12	16	4	26	40	39	50

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	50	45	0	4	0	0	0	96	4	22
2017	Scientific and Professional	30	37	12	7	7	8	0	73	14	61
2017	Administration and Foreign Services	19	40	21	11	5	4	0	62	16	380
2017	Administrative Support	18	31	24	14	7	5	0	53	22	131
2017	Other	36	30	15	8	5	2	5	70	14	56

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	63	19	13	4	0	0	0	82	4	22
2017	Scientific and Professional	41	35	8	2	5	8	0	84	7	60
2017	Administration and Foreign Services	40	33	15	2	3	6	1	79	5	379
2017	Administrative Support	36	34	18	4	4	4	0	73	8	130
2017	Other	44	31	9	4	3	7	1	82	8	56
2014	Executive	43	39	4	13	0	0	0	83	13	23
2014	Scientific and Professional	45	34	13	1	0	6	0	85	2	68
2014	Administration and Foreign Services	42	36	11	3	3	5	0	82	7	369
2014	Administrative Support	42	32	12	7	3	3	1	78	10	148
2014	Other	41	36	9	0	2	10	2	88	2	50

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	64	32	4	0	0	0	0	96	0	22
2017	Scientific and Professional	41	40	8	5	3	3	0	83	9	61
2017	Administration and Foreign Services	36	41	11	6	3	2	0	79	10	382
2017	Administrative Support	43	38	14	4	1	1	0	81	5	131
2017	Other	38	49	6	3	0	2	1	91	4	56
2014	Executive	61	35	0	0	0	4	0	100	0	23
2014	Scientific and Professional	48	36	7	6	0	3	0	86	6	68
2014	Administration and Foreign Services	40	37	10	8	2	2	0	79	11	368
2014	Administrative Support	46	31	15	4	2	2	0	79	6	148
2014	Other	38	46	4	4	2	4	2	90	6	50

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	27	0	0	4	0	0	96	4	22
2017	Scientific and Professional	60	23	3	8	5	0	0	83	13	60
2017	Administration and Foreign Services	43	40	8	5	3	0	0	83	8	381
2017	Administrative Support	47	41	7	4	2	0	0	88	5	131
2017	Other	52	30	7	9	0	0	1	84	9	56
2014	Executive	61	30	4	4	0	0	0	91	4	23
2014	Scientific and Professional	50	45	1	1	0	3	0	97	2	68
2014	Administration and Foreign Services	49	34	7	7	3	0	0	83	10	369
2014	Administrative Support	53	34	9	1	3	0	0	87	4	148
2014	Other	50	40	4	4	0	0	2	92	4	50

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	55	27	10	9	0	0	0	81	9	22
2017	Scientific and Professional	52	23	15	2	7	2	0	76	8	61
2017	Administration and Foreign Services	33	32	19	10	5	0	0	65	15	382
2017	Administrative Support	39	33	16	5	5	2	0	73	10	130
2017	Other	40	31	15	13	0	0	1	72	13	56
2014	Executive	35	35	13	17	0	0	0	70	17	23
2014	Scientific and Professional	38	32	11	13	3	3	0	72	17	68
2014	Administration and Foreign Services	29	35	17	14	5	0	0	64	19	369
2014	Administrative Support	33	38	17	5	5	1	0	72	11	148
2014	Other	33	48	6	10	4	0	0	80	14	50

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	64	22	10	0	4	0	0	86	4	22
2017	Scientific and Professional	55	25	10	5	3	2	0	81	9	60
2017	Administration and Foreign Services	33	37	15	9	6	0	0	70	15	380
2017	Administrative Support	40	37	13	4	5	1	0	77	9	130
2017	Other	43	35	9	9	2	0	1	80	11	56
2014	Executive	43	30	0	26	0	0	0	74	26	23
2014	Scientific and Professional	36	34	14	10	3	1	0	72	13	68
2014	Administration and Foreign Services	28	37	14	15	6	0	0	66	20	368
2014	Administrative Support	36	38	15	7	4	0	0	74	11	148
2014	Other	35	49	6	8	2	0	0	84	10	50

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	42	31	19	4	0	4	0	76	5	22
2017	Scientific and Professional	48	26	10	8	7	2	0	75	15	61
2017	Administration and Foreign Services	29	28	20	11	7	4	1	60	19	381
2017	Administrative Support	32	35	16	6	7	4	0	69	14	130
2017	Other	28	40	12	7	3	3	5	75	12	56
2014	Executive	43	17	9	26	4	0	0	61	30	23
2014	Scientific and Professional	39	23	16	9	4	9	0	68	14	68
2014	Administration and Foreign Services	30	25	19	13	10	3	0	57	24	369
2014	Administrative Support	30	23	17	14	7	8	1	59	22	148
2014	Other	34	22	24	10	4	2	4	60	15	50

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Executive	31	27	42	22
2017	Scientific and Professional	21	46	33	61
2017	Administration and Foreign Services	23	40	37	382
2017	Administrative Support	23	37	41	131
2017	Other	25	45	30	56
2014	Executive	43	13	43	23
2014	Scientific and Professional	27	47	26	68
2014	Administration and Foreign Services	23	41	36	369
2014	Administrative Support	28	33	38	148
2014	Other	34	40	26	50

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Scientific and Professional	7	16	77	0	0	0	13
2017	Administration and Foreign Services	13	14	51	5	6	12	90
2017	Administrative Support	17	17	36	7	24	0	30
2017	Other	38	8	8	13	27	8	14
2014	Executive	30	10	50	10	9999	0	10
2014	Scientific and Professional	31	16	48	5	9999	0	19
2014	Administration and Foreign Services	17	19	46	7	9999	12	84
2014	Administrative Support	16	10	38	7	9999	29	42
2014	Other	23	17	12	12	9999	37	17

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Scientific and Professional	13	87	61
2017	Administration and Foreign Services	16	84	380
2017	Administrative Support	14	86	130
2014	Scientific and Professional	22	78	68
2014	Administration and Foreign Services	19	81	368
2014	Administrative Support	18	82	148

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	44	57
2017	Administrative Support	50	18
2014	Scientific and Professional	60	14
2014	Administration and Foreign Services	51	69
2014	Administrative Support	69	26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	59	57
2017	Administrative Support	44	18
2014	Scientific and Professional	40	14
2014	Administration and Foreign Services	52	69
2014	Administrative Support	39	26

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	10	57
2017	Administrative Support	0	18
2014	Scientific and Professional	0	14
2014	Administration and Foreign Services	11	69

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and Foreign Services	57
2017	Administrative Support	18
2014	Scientific and Professional	14
2014	Administrative Support	26

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Administrative Support	18
2014	Scientific and Professional	14
2014	Administrative Support	26

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	12	57
2014	Scientific and Professional	0	14
2014	Administration and Foreign Services	7	69
2014	Administrative Support	0	26

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	32	57
2017	Administrative Support	61	18
2014	Scientific and Professional	48	14
2014	Administration and Foreign Services	32	69
2014	Administrative Support	19	26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	40	57
2017	Administrative Support	39	18
2014	Scientific and Professional	33	14
2014	Administration and Foreign Services	32	69
2014	Administrative Support	31	26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	34	57
2014	Scientific and Professional	33	14
2014	Administration and Foreign Services	29	69
2014	Administrative Support	19	26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	45	57
2017	Administrative Support	39	18
2014	Administration and Foreign Services	30	69
2014	Administrative Support	35	26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	25	57
2017	Administrative Support	28	18
2014	Administration and Foreign Services	23	69

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	56	57
2017	Administrative Support	67	18
2014	Administration and Foreign Services	54	69
2014	Administrative Support	46	26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	38	57
2017	Administrative Support	39	18
2014	Administration and Foreign Services	44	69
2014	Administrative Support	27	26

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	12	57
2017	Administrative Support	0	18
2014	Scientific and Professional	0	14
2014	Administration and Foreign Services	9	69

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	14	57
2014	Administration and Foreign Services	7	69

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	50	57
2017	Administrative Support	28	18
2014	Administration and Foreign Services	38	69
2014	Administrative Support	31	26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	14	57
2017	Administrative Support	28	18
2014	Scientific and Professional	33	14
2014	Administration and Foreign Services	30	69
2014	Administrative Support	19	26

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	22	57
2014	Administration and Foreign Services	16	69

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	55	57
2017	Administrative Support	53	17
2014	Scientific and Professional	54	14
2014	Administration and Foreign Services	58	69
2014	Administrative Support	54	26

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	29	57
2017	Administrative Support	53	17
2014	Administration and Foreign Services	29	69
2014	Administrative Support	31	26

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	14	57
2014	Administration and Foreign Services	18	69
2014	Administrative Support	19	26

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	28	57
2014	Administration and Foreign Services	23	69

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	10	57
2014	Scientific and Professional	0	14

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	15	57
2014	Administration and Foreign Services	16	69
2014	Administrative Support	27	26

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	19	57
2014	Scientific and Professional	40	14
2014	Administration and Foreign Services	17	69
2014	Administrative Support	26	26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	17	53
2017	Administrative Support	31	16
2014	Administration and Foreign Services	18	65

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	16	53
2014	Administration and Foreign Services	21	65

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	10	53
2014	Scientific and Professional	0	13
2014	Administration and Foreign Services	11	65

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	14	53
2014	Administration and Foreign Services	16	65

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	10	53
2014	Administration and Foreign Services	14	65

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administrative Support	0	16

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	12	53
2017	Administrative Support	0	16
2014	Administration and Foreign Services	11	65

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	30	53
2014	Administration and Foreign Services	17	65

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Administrative Support	0	16

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	43	53
2014	Scientific and Professional	42	13
2014	Administration and Foreign Services	35	65
2014	Administrative Support	37	24

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Administration and Foreign Services	53
2017	Administrative Support	16
2014	Scientific and Professional	13
2014	Administration and Foreign Services	65
2014	Administrative Support	24

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	48	53
2014	Scientific and Professional	35	13
2014	Administration and Foreign Services	40	65
2014	Administrative Support	50	24

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administrative Support	0	16

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	12	53
2014	Administration and Foreign Services	15	65
2014	Administrative Support	21	24

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and Foreign Services	88	12	57
2017	Administrative Support	83	17	18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	40	35	5	0	4	10	4	89	5	22
2017	Scientific and Professional	15	11	7	5	13	37	11	51	35	61
2017	Administration and Foreign Services	20	20	18	6	5	27	5	58	16	382
2017	Administrative Support	18	19	22	5	5	24	8	55	14	131
2017	Other	17	13	17	6	4	30	13	54	17	56
2014	Executive	35	22	13	13	0	13	4	68	16	23
2014	Scientific and Professional	16	10	20	7	4	35	7	45	20	68
2014	Administration and Foreign Services	14	19	19	8	4	33	3	51	19	369
2014	Administrative Support	13	19	18	4	4	32	10	54	14	148
2014	Other	6	12	20	2	4	28	28	41	14	50

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	59	31	5	0	4	0	0	90	4	22
2017	Scientific and Professional	31	27	10	5	10	16	0	70	18	61
2017	Administration and Foreign Services	30	35	17	5	3	9	1	72	9	380
2017	Administrative Support	27	36	16	5	3	12	2	73	9	128
2017	Other	29	26	18	10	2	9	6	65	13	56
2014	Executive	39	26	17	13	0	4	0	68	14	23
2014	Scientific and Professional	23	24	20	9	3	19	1	60	15	68
2014	Administration and Foreign Services	20	31	19	8	3	19	1	63	13	369
2014	Administrative Support	27	30	19	3	4	14	3	69	8	148
2014	Other	22	26	20	2	2	18	11	67	5	50

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	31	9	4	0	6	0	50	79	12	22
2017	Scientific and Professional	21	39	8	7	10	0	15	71	19	61
2017	Administration and Foreign Services	24	53	9	7	2	0	4	80	10	382
2017	Administrative Support	19	45	14	12	4	3	2	68	17	131
2017	Other	7	11	7	2	5	8	60	58	21	56
2014	Executive	13	13	0	0	0	0	74	100	0	23
2014	Scientific and Professional	15	49	9	12	3	3	10	73	17	68
2014	Administration and Foreign Services	29	46	12	5	2	1	3	79	8	369
2014	Administrative Support	16	44	15	7	4	5	10	70	13	148
2014	Other	5	12	2	2	0	2	77	81	10	50

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	9	35	22	0	4	10	19	63	6	22
2017	Scientific and Professional	3	13	15	7	8	31	23	35	32	61
2017	Administration and Foreign Services	9	28	19	12	5	21	6	51	23	382
2017	Administrative Support	13	26	24	9	4	21	4	51	17	131
2017	Other	4	0	20	0	2	15	60	15	7	56
2014	Executive	13	30	4	9	4	9	30	71	21	23
2014	Scientific and Professional	9	16	21	6	0	33	15	48	11	68
2014	Administration and Foreign Services	10	23	21	14	9	17	7	43	30	369
2014	Administrative Support	7	26	22	7	7	16	14	48	20	148
2014	Other	0	0	6	4	0	14	76	0	40	50

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	31	9	4	0	4	6	45	82	9	22
2017	Scientific and Professional	39	16	12	2	2	13	17	79	5	61
2017	Administration and Foreign Services	41	35	8	3	1	7	4	87	4	382
2017	Administrative Support	45	35	4	1	1	12	2	94	2	131
2017	Other	9	2	9	2	0	15	64	50	9	56
2014	Executive	18	14	0	0	0	0	68	100	0	22
2014	Scientific and Professional	38	16	10	6	0	19	12	77	8	68
2014	Administration and Foreign Services	37	33	11	5	2	8	5	80	8	368
2014	Administrative Support	43	29	8	1	1	5	12	87	3	148
2014	Other	5	4	2	0	0	8	81	82	0	50

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	35	9	4	0	4	6	41	83	8	22
2017	Scientific and Professional	33	18	13	0	5	15	17	74	7	61
2017	Administration and Foreign Services	31	33	10	7	3	11	4	76	12	381
2017	Administrative Support	37	31	7	2	2	19	2	86	5	128
2017	Other	8	4	7	4	0	15	63	51	17	55
2014	Executive	17	26	0	0	0	0	57	100	0	23
2014	Scientific and Professional	38	22	9	1	0	18	12	85	2	68
2014	Administration and Foreign Services	26	31	14	8	6	11	4	67	17	369
2014	Administrative Support	27	31	14	2	2	12	12	77	5	147
2014	Other	5	6	4	0	0	8	77	73	0	50

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Executive	0	100	22
2017	Scientific and Professional	10	90	61
2017	Administration and Foreign Services	6	94	381
2017	Administrative Support	6	94	129
2014	Administration and Foreign Services	5	95	369
2014	Administrative Support	7	93	148

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	19	24

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	68	24
2014	Administration and Foreign Services	88	19
2014	Administrative Support	70	10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and Foreign Services	24
2014	Administration and Foreign Services	19
2014	Administrative Support	10

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	0	24
2014	Administrative Support	0	10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	31	24
2014	Administration and Foreign Services	27	19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	39	24
2014	Administrative Support	0	10

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	0	24

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	0	24

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	0	24

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	27	24

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Administration and Foreign Services	24
2014	Administration and Foreign Services	19
2014	Administrative Support	10

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	22	24
2014	Administration and Foreign Services	36	19
2014	Administrative Support	60	10

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	41	24
2014	Administration and Foreign Services	32	19

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	27	24

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	20	24
2014	Administration and Foreign Services	26	19

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	38	24
2014	Administration and Foreign Services	47	19

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	0	23

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	0	23

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	23	23
2014	Administration and Foreign Services	49	18

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	0	23
2014	Administrative Support	0	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	46	23
2014	Administration and Foreign Services	56	18

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Administration and Foreign Services	23
2014	Administration and Foreign Services	18
2014	Administrative Support	10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	60	23
2014	Administration and Foreign Services	55	18
2014	Administrative Support	60	10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and Foreign Services	22	23

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and Foreign Services	93	7	24

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	44	18	9	0	4	19	5	82	6	22
2017	Scientific and Professional	16	8	7	7	7	44	11	55	30	61
2017	Administration and Foreign Services	19	18	18	3	2	35	4	63	8	381
2017	Administrative Support	21	18	28	2	1	21	10	56	4	131
2017	Other	15	17	9	8	4	39	8	61	21	56
2014	Executive	39	30	4	9	4	9	4	80	15	23
2014	Scientific and Professional	17	13	16	0	0	48	6	65	0	68
2014	Administration and Foreign Services	16	16	19	2	2	38	6	58	7	368
2014	Administrative Support	19	13	19	5	1	33	10	55	12	148
2014	Other	13	10	20	2	0	33	22	51	4	50

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	68	18	10	0	4	0	0	86	4	22
2017	Scientific and Professional	33	25	7	5	8	18	3	74	17	60
2017	Administration and Foreign Services	31	37	14	2	2	13	0	78	5	381
2017	Administrative Support	32	32	15	3	1	15	2	77	5	131
2017	Other	33	31	9	8	2	11	7	78	11	56
2014	Executive	43	35	4	13	0	4	0	82	14	23
2014	Scientific and Professional	34	24	16	1	0	25	0	77	2	68
2014	Administration and Foreign Services	28	28	18	2	2	20	1	71	6	369
2014	Administrative Support	33	24	20	3	2	17	1	69	6	148
2014	Other	28	20	18	2	2	20	11	69	6	50

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	36	15	27	9	13	0	0	51	22	22
2017	Scientific and Professional	24	29	10	5	25	2	5	58	32	61
2017	Administration and Foreign Services	15	23	23	19	18	0	2	39	37	381
2017	Administrative Support	12	21	22	9	35	2	1	33	44	130
2017	Other	25	27	16	13	14	2	3	55	29	56

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	18	27	14	24	18	0	0	44	42	22
2017	Scientific and Professional	19	28	30	10	8	3	2	49	19	60
2017	Administration and Foreign Services	12	25	25	19	18	0	1	38	38	382
2017	Administrative Support	18	21	31	13	14	1	2	40	27	131
2017	Other	12	17	33	18	18	0	1	29	37	56

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	22	22	24	10	22	0	0	44	32	22
2017	Scientific and Professional	27	33	22	8	7	2	2	62	16	60
2017	Administration and Foreign Services	18	32	18	15	14	0	2	51	30	381
2017	Administrative Support	25	30	28	4	7	1	5	58	12	131
2017	Other	26	29	19	7	15	0	3	57	23	56

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	5	37	20	9	29	0	0	42	38	21
2017	Scientific and Professional	22	26	15	11	20	5	2	51	33	61
2017	Administration and Foreign Services	13	22	25	22	19	0	0	34	41	380
2017	Administrative Support	15	15	32	14	19	2	2	31	35	131
2017	Other	19	18	20	11	29	2	1	39	41	56

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	22	22	32	6	18	0	0	44	24	22
2017	Scientific and Professional	33	30	23	0	7	2	7	68	7	61
2017	Administration and Foreign Services	38	23	12	9	8	0	9	67	19	378
2017	Administrative Support	49	17	10	4	4	2	15	79	9	131
2017	Other	30	21	25	6	10	0	8	56	17	56

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	27	28	27	10	9	0	0	55	19	22
2017	Scientific and Professional	30	31	21	11	2	2	3	64	14	61
2017	Administration and Foreign Services	26	25	23	14	9	1	2	53	24	378
2017	Administrative Support	35	27	21	9	6	2	2	63	15	130
2017	Other	23	22	25	23	6	0	1	45	30	56

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	27	51	18	0	4	0	0	78	4	22
2017	Scientific and Professional	34	25	17	10	8	3	3	62	20	60
2017	Administration and Foreign Services	25	30	23	14	6	1	2	56	20	379
2017	Administrative Support	26	31	22	10	5	2	4	60	16	130
2017	Other	44	27	9	9	5	2	3	75	15	56

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	18	24	31	14	13	0	0	42	27	22
2017	Scientific and Professional	20	34	15	18	5	3	5	59	25	61
2017	Administration and Foreign Services	20	32	22	17	8	0	1	52	26	378
2017	Administrative Support	23	30	26	10	8	0	2	55	18	130
2017	Other	37	32	15	5	3	0	7	74	9	56

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	31	24	41	0	4	0	0	55	4	22
2017	Scientific and Professional	26	35	16	10	7	2	5	65	18	61
2017	Administration and Foreign Services	30	31	21	9	5	1	2	63	15	379
2017	Administrative Support	32	31	22	6	5	2	2	65	12	130
2017	Other	43	20	19	14	2	0	1	64	16	56

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	37	23	14	26	0	0	0	60	26	21
2017	Scientific and Professional	31	36	8	11	7	2	5	72	19	61
2017	Administration and Foreign Services	30	32	22	11	3	1	2	63	15	375
2017	Administrative Support	31	31	22	9	4	1	2	64	13	129
2017	Other	39	20	27	7	6	0	1	60	13	56

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	76	24	0	0	0	0	100	0	22
2017	Scientific and Professional	64	13	12	5	3	3	79	9	61
2017	Administration and Foreign Services	51	28	13	4	2	2	81	6	380
2017	Administrative Support	54	25	14	5	2	0	78	8	131
2017	Other	59	22	5	6	4	5	85	10	56

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	91	5	0	0	5	0	0	95	5	21
2017	Scientific and Professional	75	8	3	5	5	2	2	86	10	61
2017	Administration and Foreign Services	74	11	5	2	2	0	4	90	5	380
2017	Administrative Support	67	15	8	2	5	1	4	85	6	131
2017	Other	73	15	3	2	0	0	7	94	2	56

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	13	4	0	4	0	5	91	5	22
2017	Scientific and Professional	48	31	10	5	7	0	0	79	12	61
2017	Administration and Foreign Services	59	25	9	3	1	0	3	87	4	382
2017	Administrative Support	48	29	10	5	7	1	1	78	12	130
2017	Other	63	23	8	0	0	0	7	92	0	56

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	49	27	9	11	4	0	0	75	16	22
2017	Scientific and Professional	61	13	10	7	8	0	2	75	15	61
2017	Administration and Foreign Services	60	23	8	2	4	0	3	85	6	382
2017	Administrative Support	55	29	6	2	5	1	2	86	8	129
2017	Other	62	20	4	7	0	0	7	88	8	56

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	22	42	22	4	5	4	67	10	22
2017	Scientific and Professional	48	12	7	2	2	30	86	5	60
2017	Administration and Foreign Services	53	15	7	1	1	24	89	2	382
2017	Administrative Support	57	7	3	0	5	27	89	6	131
2017	Other	66	11	4	4	0	15	91	4	56

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	90	0	5	0	4	0	90	4	22
2017	Scientific and Professional	69	13	5	2	0	12	92	2	61
2017	Administration and Foreign Services	59	20	11	4	1	5	83	5	377
2017	Administrative Support	57	20	6	2	4	11	86	7	129
2017	Other	63	23	7	0	0	7	92	0	56

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	82	9	4	0	4	0	0	91	4	22
2017	Scientific and Professional	54	12	6	5	15	0	8	72	21	61
2017	Administration and Foreign Services	57	19	9	4	8	0	3	78	12	382
2017	Administrative Support	42	21	14	8	9	2	4	67	18	131
2017	Other	40	20	13	11	11	0	5	63	23	56

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	73	13	5	4	4	0	0	86	9	22
2017	Scientific and Professional	52	25	11	0	3	2	7	84	4	61
2017	Administration and Foreign Services	49	29	12	3	1	0	6	83	4	380
2017	Administrative Support	47	25	15	5	5	0	2	74	11	131
2017	Other	55	28	4	5	2	0	7	89	7	55

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	13	27	27	34	0	0	0	40	34	22
2017	Scientific and Professional	20	31	33	7	8	2	0	52	15	61
2017	Administration and Foreign Services	10	25	42	17	7	0	0	35	24	381
2017	Administrative Support	12	35	37	8	6	0	2	48	14	130
2017	Other	17	20	39	21	2	0	0	38	23	56

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	16	22	40	13	9	0	0	22	38	22
2017	Scientific and Professional	7	15	40	26	11	0	0	38	22	60
2017	Administration and Foreign Services	6	25	40	19	7	0	2	27	32	382
2017	Administrative Support	7	14	38	31	9	1	2	40	21	130
2017	Other	4	22	47	14	14	0	0	27	25	56

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	18	65	13	0	4	0	82	4	22
2017	Scientific and Professional	23	40	11	12	8	5	67	21	60
2017	Administration and Foreign Services	18	35	20	12	8	6	57	21	382
2017	Administrative Support	18	42	15	12	4	9	66	18	130
2017	Other	9	31	16	14	18	12	46	36	56

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	28	53	4	4	10	0	81	14	22
2017	Scientific and Professional	21	39	14	17	8	2	61	25	61
2017	Administration and Foreign Services	16	37	20	17	7	2	54	25	380
2017	Administrative Support	20	39	17	16	4	4	62	21	130
2017	Other	14	34	17	16	13	5	51	31	56

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Scientific and Professional	16	84	61
2017	Administration and Foreign Services	21	79	381
2017	Administrative Support	20	80	131
2014	Scientific and Professional	10	90	67
2014	Administration and Foreign Services	15	85	368
2014	Administrative Support	16	84	147
2014	Other	12	88	50

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Scientific and Professional	70	30	10
2017	Administration and Foreign Services	83	17	79
2017	Administrative Support	77	23	26
2014	Administration and Foreign Services	82	18	56
2014	Administrative Support	74	26	23

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and Foreign Services	56	32	6	3	2	2	89	5	66
2017	Administrative Support	60	30	5	5	0	0	90	5	20
2014	Administration and Foreign Services	49	35	7	4	4	0	84	9	46
2014	Administrative Support	65	24	0	11	0	0	89	11	17

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	33	31	18	4	4	10	0	36	64	22
2017	Scientific and Professional	18	18	23	10	21	10	0	20	80	61
2017	Administration and Foreign Services	21	24	22	15	14	4	1	22	78	381
2017	Administrative Support	22	19	19	9	22	7	2	24	76	131
2017	Other	32	23	16	14	13	2	0	33	67	56

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Executive	23	13
2017	Scientific and Professional	19	44
2017	Administration and Foreign Services	24	281
2017	Administrative Support	28	90
2017	Other	36	37

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Executive	15	13
2017	Scientific and Professional	39	44
2017	Administration and Foreign Services	37	281
2017	Administrative Support	25	90
2017	Other	38	37

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Executive	0	13
2017	Scientific and Professional	9	44
2017	Administration and Foreign Services	18	281
2017	Administrative Support	21	90
2017	Other	37	37

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Executive	38	13
2017	Scientific and Professional	42	44
2017	Administration and Foreign Services	44	281
2017	Administrative Support	32	90
2017	Other	20	37

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Executive	0	13
2017	Scientific and Professional	7	44
2017	Administration and Foreign Services	10	281
2017	Administrative Support	7	90
2017	Other	3	37

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Executive	69	13
2017	Scientific and Professional	56	44
2017	Administration and Foreign Services	45	281
2017	Administrative Support	57	90
2017	Other	28	37

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Executive	15	46	8	8	8	15	13
2017	Scientific and Professional	2	52	12	12	10	12	42
2017	Administration and Foreign Services	4	52	21	9	3	11	274
2017	Administrative Support	11	49	14	6	6	14	84
2017	Other	8	50	19	20	0	3	37

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	46	23	0	15	8	0	8	75	25	13
2017	Scientific and Professional	19	20	11	20	23	2	4	42	46	44
2017	Administration and Foreign Services	10	25	15	16	23	3	8	39	43	284
2017	Administrative Support	4	25	15	19	26	2	9	33	51	90
2017	Other	10	24	9	20	19	5	13	41	48	37

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Executive	8	15	8	23	31	8	8	27	64	13
2017	Scientific and Professional	5	7	7	7	61	2	11	13	79	44
2017	Administration and Foreign Services	1	8	12	16	56	2	4	10	77	283
2017	Administrative Support	2	8	11	14	54	3	8	11	76	91
2017	Other	0	8	16	16	45	8	8	9	72	37

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration and Refugee Board of Canada by Question 103.1. Occupational category (variable derived from question 103)

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me