2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 34 14 0 0 0 0 86 0 14
2017 Non-shift worker 37 46 5 9 3 0 0 83 12 578
2014 Shift worker 60 34 5 0 0 0 0 95 0 18
2014 Non-shift worker 42 44 4 9 2 0 0 85 11 569
2011 Shift worker 36 56 6 3 0 0 0 91 3 34
2011 Non-shift worker 45 45 3 5 2 0 0 90 7 693
2008 Shift worker 55 30 11 3 0 0 0 86 3 30
2008 Non-shift worker 40 45 5 8 1 0 0 85 9 750

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 33 0 0 0 0 0 100 0 14
2017 Non-shift worker 70 23 3 3 1 0 0 93 4 576
2014 Shift worker 68 21 11 0 0 0 0 89 0 18
2014 Non-shift worker 67 24 3 4 1 0 0 92 5 569
2011 Shift worker 66 26 5 3 0 0 0 92 3 34
2011 Non-shift worker 75 19 3 2 1 0 1 94 3 694
2008 Shift worker 69 17 4 7 3 0 0 86 10 30
2008 Non-shift worker 71 23 2 3 1 0 0 94 3 749

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 7 24 5 0 0 0 71 5 13
2017 Non-shift worker 52 31 6 8 3 0 0 83 11 578
2014 Shift worker 47 25 11 5 6 0 6 76 12 18
2014 Non-shift worker 51 29 6 9 4 0 1 81 13 569
2011 Shift worker 29 38 12 15 5 0 0 67 20 34
2011 Non-shift worker 58 24 5 10 2 0 1 83 12 693
2008 Shift worker 47 33 16 4 0 0 0 80 4 30
2008 Non-shift worker 54 26 5 11 4 0 0 80 15 749

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 12 7 6 7 0 0 80 13 14
2017 Non-shift worker 43 34 7 10 6 0 0 77 17 577
2014 Shift worker 56 21 0 23 0 0 0 77 23 18
2014 Non-shift worker 32 30 8 17 14 0 0 61 31 569
2011 Shift worker 47 30 8 6 9 0 0 77 15 34
2011 Non-shift worker 47 35 7 7 2 0 0 83 10 693

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 28 29 7 0 0 0 63 7 14
2017 Non-shift worker 35 38 14 8 4 0 0 73 13 577
2014 Shift worker 46 43 6 6 0 0 0 89 6 18
2014 Non-shift worker 34 39 11 10 5 0 1 74 15 569
2011 Shift worker 21 41 21 6 8 0 3 64 15 34
2011 Non-shift worker 39 37 12 7 4 0 1 77 11 693
2008 Shift worker 28 42 21 3 6 0 0 70 9 30
2008 Non-shift worker 30 42 11 11 4 0 1 73 16 749

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 47 31 0 0 0 0 69 0 14
2017 Non-shift worker 36 42 11 6 4 0 0 79 10 578
2014 Shift worker 51 26 6 6 11 0 0 77 17 18
2014 Non-shift worker 35 39 13 10 3 0 0 74 13 569
2011 Shift worker 21 45 16 12 6 0 0 66 18 33
2011 Non-shift worker 41 36 11 8 3 0 0 77 12 689
2008 Shift worker 20 59 14 3 3 0 0 79 6 30
2008 Non-shift worker 37 42 10 7 3 0 0 79 10 751

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 47 31 0 0 0 0 69 0 14
2017 Non-shift worker 44 39 7 7 2 0 0 83 10 577
2014 Shift worker 67 10 6 6 11 0 0 77 17 18
2014 Non-shift worker 44 39 7 8 2 0 0 83 10 568
2011 Shift worker 26 47 6 18 3 0 0 73 21 34
2011 Non-shift worker 45 36 9 7 2 0 0 82 9 694
2008 Shift worker 37 45 8 6 3 0 0 82 10 30
2008 Non-shift worker 44 39 8 6 3 0 0 84 9 750

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 50 7 0 0 0 0 93 0 14
2017 Non-shift worker 49 38 7 4 2 0 0 87 6 576
2014 Shift worker 60 40 0 0 0 0 0 100 0 18
2014 Non-shift worker 48 36 7 7 2 1 0 84 9 568

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 43 22 0 0 0 0 78 0 14
2017 Non-shift worker 47 31 9 7 4 0 0 79 12 577
2014 Shift worker 57 16 18 0 5 0 4 76 6 18
2014 Non-shift worker 42 35 10 8 4 1 0 78 12 568
2011 Shift worker 44 33 8 9 6 0 0 77 14 34
2011 Non-shift worker 45 36 7 7 4 0 0 81 11 695

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 14 22 0 0 0 12 75 0 14
2017 Non-shift worker 27 18 13 11 8 3 20 59 24 578
2014 Shift worker 48 23 0 5 0 10 14 93 7 18
2014 Non-shift worker 26 22 11 10 10 2 18 60 26 569
2011 Shift worker 32 23 6 12 9 0 17 67 26 34
2011 Non-shift worker 27 25 9 10 11 3 16 64 26 692
2008 Shift worker 31 30 18 0 10 0 10 68 12 30
2008 Non-shift worker 34 23 7 11 9 3 13 67 24 750

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 48 7 8 7 0 0 77 16 14
2017 Non-shift worker 29 44 12 8 5 0 0 74 14 577
2014 Shift worker 51 26 6 11 6 0 0 77 17 18
2014 Non-shift worker 28 45 13 9 5 0 0 73 14 569
2011 Shift worker 26 50 18 6 0 0 0 76 6 34
2011 Non-shift worker 37 38 14 7 4 0 0 75 11 692
2008 Shift worker 34 39 16 11 0 0 0 73 11 30
2008 Non-shift worker 34 43 11 8 4 0 0 77 12 742

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 57 7 8 7 0 0 78 16 14
2017 Non-shift worker 28 35 17 12 7 1 0 64 19 578
2014 Shift worker 44 33 17 0 0 6 0 82 0 18
2014 Non-shift worker 26 36 15 16 7 0 0 63 23 568
2011 Shift worker 17 56 11 9 3 3 0 76 12 34
2011 Non-shift worker 30 37 16 11 6 0 0 67 17 693

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 56 14 7 0 0 0 78 7 14
2017 Non-shift worker 31 44 10 11 4 0 0 74 16 578

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 38 22 0 0 0 0 78 0 14
2017 Non-shift worker 40 43 8 5 2 0 0 84 8 575
2014 Shift worker 67 27 0 0 6 0 0 94 6 18
2014 Non-shift worker 43 41 10 4 2 1 0 85 5 569
2011 Shift worker 34 49 12 5 0 0 0 82 5 34
2011 Non-shift worker 51 37 7 3 2 0 0 89 4 692
2008 Shift worker 49 34 7 4 3 3 0 86 7 30
2008 Non-shift worker 49 38 7 3 3 1 0 87 6 747

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 42 15 0 7 0 0 78 7 14
2017 Non-shift worker 29 37 16 10 7 1 0 67 16 576

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 44 7 7 0 0 0 85 7 14
2017 Non-shift worker 45 37 11 3 3 0 0 83 6 576
2014 Shift worker 73 21 0 0 0 0 6 100 0 18
2014 Non-shift worker 55 32 8 2 2 0 0 88 4 569
2011 Shift worker 47 30 20 3 0 0 0 77 3 34
2011 Non-shift worker 57 32 8 3 1 0 0 89 4 691

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 12 37 0 16 0 0 48 16 14
2017 Non-shift worker 29 44 11 10 5 1 0 74 15 576
2014 Shift worker 36 52 6 0 6 0 0 89 6 18
2014 Non-shift worker 25 41 15 13 6 0 1 66 19 568
2011 Shift worker 25 36 18 15 0 3 3 65 16 33
2011 Non-shift worker 34 41 9 10 5 0 0 76 15 690

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 7 23 0 7 0 0 69 7 14
2017 Non-shift worker 36 34 14 9 7 0 0 71 15 576
2014 Shift worker 55 33 0 6 6 0 0 89 11 18
2014 Non-shift worker 28 38 15 13 6 0 1 66 19 569

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 42 15 0 7 0 0 78 7 14
2017 Non-shift worker 32 40 14 9 4 0 1 73 13 576
2014 Shift worker 50 33 11 6 0 0 0 83 6 18
2014 Non-shift worker 32 40 15 9 5 0 0 71 14 569
2011 Shift worker 36 42 17 0 3 3 0 79 3 34
2011 Non-shift worker 42 40 10 5 2 0 1 83 7 690

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 40 0 0 7 0 0 93 7 14
2017 Non-shift worker 35 42 12 6 5 0 0 77 11 577
2014 Shift worker 45 38 6 0 6 6 0 88 6 18
2014 Non-shift worker 35 42 13 7 3 0 0 77 9 569
2011 Shift worker 40 45 12 3 0 0 0 85 3 33
2011 Non-shift worker 43 40 9 6 3 0 0 82 9 694
2008 Shift worker 37 50 10 0 3 0 0 87 3 30
2008 Non-shift worker 40 43 8 7 3 0 0 83 9 748

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 35 14 7 0 0 0 79 7 14
2017 Non-shift worker 42 32 14 7 4 1 1 75 11 576
2014 Shift worker 69 31 0 0 0 0 0 100 0 18
2014 Non-shift worker 42 34 14 6 3 0 0 77 9 569
2011 Shift worker 29 40 26 3 3 0 0 69 5 34
2011 Non-shift worker 36 36 17 7 3 0 1 72 10 693
2008 Shift worker 49 35 10 6 0 0 0 84 6 30
2008 Non-shift worker 31 35 20 9 5 0 1 66 14 749

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 8 52 17 15 0 8 35 9 13
2017 Non-shift worker 9 23 37 16 10 1 3 27 34 576
2014 Shift worker 28 5 27 17 9 6 9 30 39 18
2014 Non-shift worker 9 24 39 20 5 1 2 26 34 568
2011 Shift worker 6 20 36 27 9 0 3 37 26 34
2011 Non-shift worker 9 22 36 21 8 0 3 29 33 693
2008 Shift worker 10 26 41 19 0 3 0 20 38 30
2008 Non-shift worker 12 30 34 16 6 0 1 23 43 748

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 0 15 40 31 0 13 83 0 13
2017 Non-shift worker 10 19 33 16 15 3 4 33 32 572
2014 Shift worker 16 11 30 23 5 6 9 33 32 18
2014 Non-shift worker 9 17 31 27 12 2 3 41 26 568
2011 Shift worker 6 12 32 42 9 0 0 50 18 34
2011 Non-shift worker 6 16 29 28 15 2 4 46 23 693
2008 Shift worker 7 27 21 25 17 3 0 43 35 30
2008 Non-shift worker 11 23 29 21 11 2 2 34 36 748

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 7 31 17 16 5 24 47 9 13
2017 Non-shift worker 16 23 30 14 10 2 4 26 42 574
2014 Shift worker 21 12 22 17 15 0 13 37 37 18
2014 Non-shift worker 19 28 32 11 5 2 3 18 49 569
2011 Shift worker 6 28 26 34 3 3 0 38 35 34
2011 Non-shift worker 14 21 29 22 8 1 5 33 37 692
2008 Shift worker 12 25 24 19 10 3 7 32 40 30
2008 Non-shift worker 14 25 28 19 8 2 4 28 42 747

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 0 28 8 39 8 17 63 0 13
2017 Non-shift worker 6 17 33 23 15 1 4 40 25 573
2014 Shift worker 16 0 38 17 15 0 13 37 19 18
2014 Non-shift worker 5 17 38 27 9 2 2 37 23 566
2011 Shift worker 8 26 23 31 9 0 3 41 36 34
2011 Non-shift worker 8 18 34 26 11 1 3 39 26 694
2008 Shift worker 0 16 42 26 16 0 0 42 16 30
2008 Non-shift worker 9 20 36 22 10 0 2 33 30 750

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 7 26 23 21 8 7 52 18 14
2017 Non-shift worker 13 19 30 19 14 1 5 35 34 571
2014 Shift worker 22 17 22 5 20 6 9 29 45 18
2014 Non-shift worker 18 25 31 15 7 1 3 23 44 567
2011 Shift worker 12 23 30 18 12 0 6 32 37 34
2011 Non-shift worker 15 24 30 17 9 1 4 28 40 690
2008 Shift worker 15 3 49 22 10 0 0 32 19 30
2008 Non-shift worker 16 23 31 15 11 1 4 27 41 748

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 23 37 0 24 17 0 28 28 13
2017 Non-shift worker 16 25 26 17 10 3 4 29 44 575
2014 Shift worker 22 12 31 11 11 0 13 26 38 18
2014 Non-shift worker 7 18 30 26 13 2 5 42 27 567
2011 Shift worker 6 14 30 17 24 3 6 46 22 34
2011 Non-shift worker 8 18 29 24 14 1 6 41 27 694
2008 Shift worker 12 18 22 20 15 10 3 40 35 30
2008 Non-shift worker 15 29 30 14 8 1 3 23 46 747

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 9 39 17 10 18 0 33 19 12
2017 Non-shift worker 13 19 36 16 10 3 4 27 35 576
2014 Shift worker 11 17 21 11 15 11 13 35 37 18
2014 Non-shift worker 13 21 38 18 6 2 3 25 36 566
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 22 12 7 0 0 0 80 7 14
2017 Non-shift worker 62 27 3 4 2 0 1 91 6 576
2014 Shift worker 77 23 0 0 0 0 0 100 0 18
2014 Non-shift worker 72 19 3 5 2 0 0 90 7 569
2011 Shift worker 52 24 6 9 3 0 6 81 12 34
2011 Non-shift worker 70 21 3 4 1 0 1 91 6 694
2008 Shift worker 73 12 4 11 0 0 0 85 11 30
2008 Non-shift worker 70 18 3 5 3 0 1 89 8 750

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 52 0 9 8 0 0 83 17 13
2017 Non-shift worker 28 31 16 9 7 5 5 65 17 575
2014 Shift worker 35 11 22 0 0 17 15 67 0 18
2014 Non-shift worker 27 31 17 10 8 4 3 62 19 569

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 35 15 0 7 0 0 78 7 14
2017 Non-shift worker 48 31 8 8 5 1 0 79 13 578
2014 Shift worker 58 31 6 0 6 0 0 89 6 18
2014 Non-shift worker 45 29 10 9 6 1 0 75 15 569

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 29 13 0 7 0 0 79 7 14
2017 Non-shift worker 37 39 11 7 4 2 0 77 11 578
2014 Shift worker 62 32 6 0 0 0 0 94 0 18
2014 Non-shift worker 32 41 13 7 5 1 1 75 12 569
2011 Shift worker 36 39 12 8 0 3 3 79 9 34
2011 Non-shift worker 37 40 9 8 3 1 0 79 12 694
2008 Shift worker 25 52 9 7 7 0 0 77 14 30
2008 Non-shift worker 38 40 8 8 3 1 1 80 12 751

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 28 21 0 7 16 0 67 9 14
2017 Non-shift worker 35 27 11 11 6 9 1 69 18 578
2014 Shift worker 50 34 6 0 6 4 0 88 6 18
2014 Non-shift worker 30 31 13 9 8 7 2 68 18 569
2011 Shift worker 36 29 6 18 0 8 3 73 20 34
2011 Non-shift worker 45 26 10 7 5 6 1 76 13 691
2008 Shift worker 26 32 21 4 4 13 0 68 9 30
2008 Non-shift worker 45 27 9 7 5 6 1 77 14 748

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 29 27 0 7 30 0 50 11 14
2017 Non-shift worker 13 24 15 19 10 16 3 46 35 578
2014 Shift worker 30 18 17 0 6 25 4 68 8 18
2014 Non-shift worker 9 23 18 15 16 16 4 40 38 568

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 27 8 7 0 0 0 84 7 14
2017 Non-shift worker 44 41 7 6 2 0 0 85 8 578
2014 Shift worker 55 34 6 0 0 6 0 94 0 18
2014 Non-shift worker 41 42 9 5 3 0 0 83 8 569
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 37 22 7 0 0 0 70 7 14
2017 Non-shift worker 42 34 9 9 4 0 2 77 13 578
2014 Shift worker 39 27 28 0 0 0 5 70 0 18
2014 Non-shift worker 37 35 12 9 6 1 0 73 15 569
2011 Shift worker 33 32 14 12 8 0 0 65 20 34
2011 Non-shift worker 40 35 12 7 4 0 1 77 11 695
2008 Shift worker 30 50 10 3 7 0 0 80 10 30
2008 Non-shift worker 31 35 14 11 7 1 1 67 19 748

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 44 8 7 0 0 0 84 7 14
2017 Non-shift worker 49 29 10 5 4 3 1 80 9 577
2014 Shift worker 50 33 17 0 0 0 0 83 0 18
2014 Non-shift worker 40 33 12 8 4 2 1 75 12 569
2011 Shift worker 45 29 12 8 0 3 3 79 9 34
2011 Non-shift worker 46 33 9 5 5 2 1 80 10 692
2008 Shift worker 41 33 10 13 4 0 0 74 17 30
2008 Non-shift worker 40 31 11 9 5 3 1 74 14 747

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 22 16 0 0 0 0 84 0 14
2017 Non-shift worker 46 34 8 7 4 0 0 81 11 578
2014 Shift worker 56 32 12 0 0 0 0 88 0 18
2014 Non-shift worker 40 36 9 9 6 0 0 76 15 567
2011 Shift worker 42 38 18 0 3 0 0 80 3 34
2011 Non-shift worker 44 35 9 6 4 1 1 80 10 693
2008 Shift worker 49 34 4 13 0 0 0 83 13 30
2008 Non-shift worker 38 34 10 10 5 0 1 73 16 748

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 85 15 0 0 0 0 0 100 0 14
2017 Non-shift worker 81 15 2 2 1 0 1 96 2 578
2014 Shift worker 78 22 0 0 0 0 0 100 0 18
2014 Non-shift worker 80 14 2 2 2 0 0 94 4 569
2011 Shift worker 77 20 3 0 0 0 0 97 0 34
2011 Non-shift worker 83 11 2 2 1 0 1 95 3 694
2008 Shift worker 88 10 0 0 3 0 0 97 3 30
2008 Non-shift worker 80 11 2 2 2 0 1 93 5 747

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 35 7 7 8 7 0 76 16 14
2017 Non-shift worker 53 25 6 6 4 3 3 83 10 577
2014 Shift worker 69 17 0 5 0 0 9 94 6 18
2014 Non-shift worker 51 26 6 5 5 2 4 82 11 569
2011 Shift worker 42 38 6 3 3 3 6 87 6 34
2011 Non-shift worker 52 26 6 7 4 1 4 82 12 695

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 15 15 7 0 0 0 78 7 14
2017 Non-shift worker 59 25 5 6 4 1 1 85 10 576

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 16 15 0 0 7 0 84 0 14
2017 Non-shift worker 56 26 9 5 2 2 0 83 8 577

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 24 7 7 0 0 0 86 7 14
2017 Non-shift worker 51 28 9 7 4 1 0 80 11 576
2014 Shift worker 56 27 17 0 0 0 0 83 0 18
2014 Non-shift worker 45 30 10 8 7 0 0 75 15 569
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 27 44 15 2 4 2 7 77 7 159
2014 Non-shift worker 27 37 10 10 5 4 7 73 16 153

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 34 0 0 7 16 0 91 9 14
2017 Non-shift worker 27 36 15 9 4 8 0 69 14 578
2014 Shift worker 41 38 11 0 0 10 0 87 0 18
2014 Non-shift worker 24 36 18 7 4 11 0 68 12 569
2011 Shift worker 18 39 22 6 0 15 0 68 7 33
2011 Non-shift worker 25 32 14 12 8 8 1 62 22 691

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 19 17 0 7 15 0 72 9 14
2017 Non-shift worker 23 41 14 12 6 3 1 67 18 578
2014 Shift worker 35 59 0 0 6 0 0 94 6 18
2014 Non-shift worker 23 34 21 13 7 3 0 58 20 569
2011 Shift worker 27 39 17 9 3 5 0 69 13 34
2011 Non-shift worker 22 35 21 11 9 2 0 58 20 691
2008 Shift worker 29 34 10 13 6 7 0 68 21 30
2008 Non-shift worker 21 31 19 14 10 4 0 55 25 749

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 35 21 0 7 7 0 69 8 14
2017 Non-shift worker 15 37 20 14 7 7 1 56 22 577
2014 Shift worker 41 43 11 0 0 6 0 88 0 18
2014 Non-shift worker 12 31 21 17 10 9 0 48 29 568
2011 Shift worker 22 30 30 6 0 9 3 59 7 33
2011 Non-shift worker 14 40 20 13 7 6 0 57 22 693
2008 Shift worker 19 34 20 7 6 14 0 61 15 30
2008 Non-shift worker 11 32 21 21 9 6 0 46 31 751

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 40 31 0 7 0 0 62 7 14
2017 Non-shift worker 24 36 15 11 8 6 1 64 21 577
2014 Shift worker 46 27 5 0 0 21 0 93 0 18
2014 Non-shift worker 17 27 20 17 10 9 0 49 29 569
2011 Shift worker 18 37 18 6 6 13 3 65 13 33
2011 Non-shift worker 19 33 19 13 9 7 0 56 23 689
2008 Shift worker 26 34 7 3 10 20 0 75 16 30
2008 Non-shift worker 15 32 20 15 10 8 0 51 28 749

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 54 24 0 7 0 0 69 7 14
2017 Non-shift worker 17 40 19 14 8 3 0 59 22 577
2014 Shift worker 40 38 6 6 0 10 0 87 6 18
2014 Non-shift worker 13 35 21 17 11 3 0 49 29 568
2011 Shift worker 19 39 24 12 3 3 0 60 16 33
2011 Non-shift worker 18 41 16 14 8 3 0 61 23 690
2008 Shift worker 16 40 34 10 0 0 0 56 10 30
2008 Non-shift worker 14 41 14 19 10 2 0 56 30 750
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 64 23 0 0 0 0 77 0 14
2017 Non-shift worker 27 43 15 9 3 2 0 72 13 577
2014 Shift worker 52 28 10 6 0 4 0 83 6 18
2014 Non-shift worker 26 41 16 11 4 2 0 68 15 569
2011 Shift worker 31 46 12 3 0 9 0 84 3 34
2011 Non-shift worker 37 43 12 6 2 1 0 81 8 692

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 42 7 0 0 7 0 92 0 14
2017 Non-shift worker 36 45 10 4 1 4 0 84 6 577
2014 Shift worker 45 44 5 0 0 6 0 94 0 18
2014 Non-shift worker 34 43 12 3 1 6 1 83 4 569
2011 Shift worker 39 44 5 0 0 11 0 94 0 34
2011 Non-shift worker 45 36 11 3 1 3 1 84 4 692

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 36 14 7 0 7 0 77 8 14
2017 Non-shift worker 36 35 13 8 4 3 1 74 13 575
2014 Shift worker 63 22 4 5 0 0 6 90 6 18
2014 Non-shift worker 31 40 10 9 5 4 1 75 15 569
2011 Shift worker 33 38 12 6 3 6 3 77 10 34
2011 Non-shift worker 39 34 11 9 3 3 0 75 13 690
2008 Shift worker 29 32 14 6 3 14 0 72 11 30
2008 Non-shift worker 42 34 7 9 4 3 1 79 13 748

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 22 34 8 0 15 0 50 10 14
2017 Non-shift worker 20 36 22 11 5 5 1 60 17 577
2014 Shift worker 27 26 6 21 0 14 5 66 26 18
2014 Non-shift worker 19 29 21 12 7 9 2 54 22 569
2011 Shift worker 12 34 29 9 0 14 3 55 11 34
2011 Non-shift worker 25 30 18 13 6 6 1 60 21 692

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 30 21 13 0 7 0 63 14 14
2017 Non-shift worker 15 22 20 13 13 10 6 44 31 576
2014 Shift worker 25 17 12 11 5 10 19 60 24 18
2014 Non-shift worker 15 18 20 14 13 13 6 41 34 569
2011 Shift worker 15 30 12 11 6 15 11 61 23 34
2011 Non-shift worker 15 19 18 14 12 17 6 43 34 693

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 27 14 0 0 0 0 86 0 14
2017 Non-shift worker 57 29 6 4 2 0 1 87 7 573
2014 Shift worker 57 27 0 6 0 0 10 94 6 18
2014 Non-shift worker 58 26 7 6 2 0 1 85 8 569

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 27 0 0 0 0 0 100 0 14
2017 Non-shift worker 67 22 4 2 1 3 2 93 3 575
2014 Shift worker 72 28 0 0 0 0 0 100 0 18
2014 Non-shift worker 68 21 3 2 1 3 2 94 3 569
2011 Shift worker 66 20 6 3 3 0 3 88 5 34
2011 Non-shift worker 73 18 5 1 1 1 2 93 2 692
2008 Shift worker 69 17 4 4 3 3 0 89 7 30
2008 Non-shift worker 69 21 4 2 1 0 3 93 3 750

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 27 23 7 0 7 0 67 8 14
2017 Non-shift worker 27 35 15 11 7 4 1 66 18 577
2014 Shift worker 56 27 6 6 0 6 0 88 6 18
2014 Non-shift worker 24 34 16 13 11 2 1 59 25 569
2011 Shift worker 33 20 27 14 3 0 3 54 18 34
2011 Non-shift worker 29 33 14 13 8 2 1 64 21 692
2008 Shift worker 19 39 26 10 3 3 0 60 14 30
2008 Non-shift worker 22 37 16 14 8 3 0 61 23 749

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 25 22 0 8 15 7 61 11 14
2017 Non-shift worker 15 22 14 18 24 3 4 40 45 577
2014 Shift worker 35 21 11 17 0 0 15 67 20 18
2014 Non-shift worker 11 19 17 19 28 4 3 32 50 569
2011 Shift worker 14 22 20 18 11 3 12 42 34 34
2011 Non-shift worker 15 22 14 22 23 1 3 38 47 692
2008 Shift worker 7 51 24 16 3 0 0 57 19 30
2008 Non-shift worker 14 31 14 18 19 2 3 46 39 748

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 20 45 0 0 7 0 52 0 14
2017 Non-shift worker 23 41 18 9 6 3 1 66 15 578

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 34 23 0 0 7 0 75 0 14
2017 Non-shift worker 44 36 10 3 3 3 1 83 7 578
2014 Shift worker 45 38 5 6 0 6 0 88 6 18
2014 Non-shift worker 42 36 11 3 3 6 0 82 6 569

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 27 15 8 7 0 0 69 16 14
2017 Non-shift worker 43 41 8 3 2 3 0 87 4 576
2014 Shift worker 49 40 5 6 0 0 0 89 6 18
2014 Non-shift worker 41 36 11 6 2 4 0 81 8 569
2011 Shift worker 36 36 12 6 0 9 0 80 7 33
2011 Non-shift worker 39 37 13 5 3 3 0 78 9 690

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 50 0 7 0 0 0 93 7 14
2017 Non-shift worker 47 39 8 3 2 0 0 86 6 576
2014 Shift worker 61 22 17 0 0 0 0 83 0 18
2014 Non-shift worker 47 36 10 4 3 0 0 83 6 568
2011 Shift worker 43 42 12 0 3 0 0 85 3 33
2011 Non-shift worker 45 37 9 5 3 0 0 83 8 689
2008 Shift worker 50 34 10 3 3 0 0 83 6 30
2008 Non-shift worker 39 41 10 7 2 0 0 80 10 750

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 34 8 0 7 0 0 84 7 14
2017 Non-shift worker 35 35 15 9 6 1 0 71 15 575
2014 Shift worker 51 44 6 0 0 0 0 94 0 18
2014 Non-shift worker 29 37 18 8 7 1 0 66 16 569
2011 Shift worker 38 33 18 3 6 3 0 73 9 34
2011 Non-shift worker 36 34 15 10 5 1 0 70 15 694

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 42 8 0 7 0 0 84 7 14
2017 Non-shift worker 34 37 15 8 5 0 0 71 14 577
2014 Shift worker 45 49 0 6 0 0 0 94 6 18
2014 Non-shift worker 29 41 15 9 6 0 0 70 15 568
2011 Shift worker 27 56 11 3 3 0 0 83 5 34
2011 Non-shift worker 35 37 13 9 5 0 0 73 14 692
2008 Shift worker 44 46 4 6 0 0 0 90 6 30
2008 Non-shift worker 31 39 13 12 5 0 0 70 17 749

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 13 22 0 7 0 7 68 8 14
2017 Non-shift worker 29 23 19 12 12 5 1 55 25 577
2014 Shift worker 62 10 17 12 0 0 0 71 12 18
2014 Non-shift worker 27 24 17 14 14 4 1 54 29 568
2011 Shift worker 24 33 17 14 9 0 3 59 23 34
2011 Non-shift worker 31 26 15 13 11 3 1 59 25 689
2008 Shift worker 38 30 17 8 4 3 0 71 12 29
2008 Non-shift worker 29 25 16 15 8 6 0 58 25 748
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 15 49 36 14
2017 Non-shift worker 39 25 36 578
2014 Shift worker 35 59 6 18
2014 Non-shift worker 42 30 29 569
2011 Shift worker 46 35 18 34
2011 Non-shift worker 35 32 34 692

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-shift worker 15 15 57 3 5 5 225
2014 Non-shift worker 13 12 64 5 9999 6 240
2011 Shift worker 6 12 63 0 9999 20 16
2011 Non-shift worker 15 16 55 6 9999 9 240
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 18 82 576
2014 Non-shift worker 21 79 569

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 107
2014 Non-shift worker 41 120

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 66 107
2014 Non-shift worker 59 120

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 107
2014 Non-shift worker 6 120

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 107
2014 Non-shift worker 0 120

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 107
2014 Non-shift worker 38 120

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 45 107
2014 Non-shift worker 33 120

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 107
2014 Non-shift worker 35 120

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 107
2014 Non-shift worker 39 120

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 107
2014 Non-shift worker 23 120

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 61 107
2014 Non-shift worker 66 120

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 107
2014 Non-shift worker 24 120

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 107
2014 Non-shift worker 5 120

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 107
2014 Non-shift worker 10 120

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 47 107
2014 Non-shift worker 31 120

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 107
2014 Non-shift worker 23 120

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 107
2014 Non-shift worker 11 120

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 59 107
2014 Non-shift worker 61 120

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 30 107
2014 Non-shift worker 26 120

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 107
2014 Non-shift worker 14 120

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 107
2014 Non-shift worker 10 120

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 107
2014 Non-shift worker 7 120

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 107

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 107
2014 Non-shift worker 10 120

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 107
2014 Non-shift worker 12 120

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 107
2014 Non-shift worker 25 120

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 98
2014 Non-shift worker 10 117

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 98
2014 Non-shift worker 22 117

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 98
2014 Non-shift worker 10 117

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 98
2014 Non-shift worker 8 117

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 98
2014 Non-shift worker 9 117

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 98
2014 Non-shift worker 10 117

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 98
2014 Non-shift worker 11 117

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 98
2014 Non-shift worker 14 117

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 98
2014 Non-shift worker 13 117

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 98
2014 Non-shift worker 29 117

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 98
2014 Non-shift worker 9 117

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 98
2014 Non-shift worker 38 117

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 57 98
2014 Non-shift worker 50 117

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 98

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 98
2014 Non-shift worker 14 117

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 87 13 107

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 26 15 8 7 22 0 60 20 14
2017 Non-shift worker 14 19 14 6 5 34 7 56 19 577
2014 Shift worker 20 29 0 0 0 21 30 100 0 18
2014 Non-shift worker 16 13 19 6 4 33 9 50 18 569

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 35 7 8 7 15 0 74 18 14
2017 Non-shift worker 28 32 16 6 2 13 2 71 10 577
2014 Shift worker 32 27 0 0 0 31 10 100 0 18
2014 Non-shift worker 24 30 19 6 3 17 2 66 11 569
2011 Shift worker 38 27 23 3 0 9 0 71 4 34
2011 Non-shift worker 32 35 14 6 3 10 0 75 10 692
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 19 39 7 0 15 7 41 9 14
2017 Non-shift worker 23 38 9 6 2 3 18 77 11 577
2014 Shift worker 20 34 6 17 0 4 19 70 22 18
2014 Non-shift worker 23 39 11 5 2 2 19 78 8 568
2011 Shift worker 15 24 18 12 8 3 20 50 27 34
2011 Non-shift worker 24 43 8 5 1 1 17 83 8 691
2008 Shift worker 7 29 23 14 3 7 17 48 23 30
2008 Non-shift worker 24 38 8 5 2 2 21 80 9 750

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 17 32 8 0 24 5 44 11 13
2017 Non-shift worker 9 16 17 4 4 29 20 51 15 574
2014 Shift worker 15 11 11 0 0 34 29 70 0 18
2014 Non-shift worker 8 15 18 3 3 29 24 48 13 569
2011 Shift worker 12 9 18 9 6 27 20 39 27 34
2011 Non-shift worker 7 16 17 6 3 29 22 47 18 689

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 51 7 0 0 22 7 91 0 14
2017 Non-shift worker 33 25 10 2 1 11 18 82 4 576
2014 Shift worker 20 49 6 5 0 6 13 86 7 18
2014 Non-shift worker 30 29 9 2 1 10 18 83 5 569
2011 Shift worker 28 23 12 0 0 18 19 81 0 34
2011 Non-shift worker 38 23 8 3 2 9 17 83 6 691
2008 Shift worker 23 38 6 0 0 19 14 92 0 30
2008 Non-shift worker 31 29 7 2 0 11 20 86 4 750

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 43 7 0 0 30 7 90 0 14
2017 Non-shift worker 29 27 12 2 1 13 17 79 4 576
2014 Shift worker 32 32 0 5 0 11 19 92 8 18
2014 Non-shift worker 24 29 11 2 1 16 18 80 4 568
2011 Shift worker 25 23 15 3 0 15 19 73 4 34
2011 Non-shift worker 31 25 10 3 1 13 17 80 6 689
2008 Shift worker 23 23 10 4 6 18 17 69 15 30
2008 Non-shift worker 30 28 11 3 2 8 18 79 6 749
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 7 93 576
2014 Non-shift worker 7 93 569

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 40
2014 Non-shift worker 29 37

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 85 40
2014 Non-shift worker 79 37

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 40
2014 Non-shift worker 0 37

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 40

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 38
2014 Non-shift worker 25 37

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 38

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 38

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 38
2014 Non-shift worker 18 37

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 38
2014 Non-shift worker 0 37

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 38
2014 Non-shift worker 16 37

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 38

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 38
2014 Non-shift worker 22 37

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 38
2014 Non-shift worker 0 37

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 38
2014 Non-shift worker 25 37

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 40
2014 Non-shift worker 22 37

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 40
2014 Non-shift worker 24 37

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 40
2014 Non-shift worker 17 37

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 42 40
2014 Non-shift worker 53 37

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 36

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 36

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 36
2014 Non-shift worker 21 35

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 36
2014 Non-shift worker 26 35

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 51 36
2014 Non-shift worker 49 35

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 36

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 57 36
2014 Non-shift worker 65 35

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 0 36

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 82 18 40

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 30 20 0 7 15 7 65 9 14
2017 Non-shift worker 14 17 15 3 3 40 9 60 10 577
2014 Shift worker 26 17 5 0 0 42 10 89 0 18
2014 Non-shift worker 15 13 15 2 2 43 11 59 8 569

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 53 11 0 7 0 7 80 8 14
2017 Non-shift worker 31 33 15 3 2 14 2 76 6 575
2014 Shift worker 36 31 12 0 0 21 0 85 0 18
2014 Non-shift worker 26 31 15 2 2 22 2 75 6 568
2011 Shift worker 44 21 18 3 0 14 0 75 4 34
2011 Non-shift worker 39 32 13 3 1 11 0 81 5 693
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 15 0 50 6 0 7 40 60 14
2017 Non-shift worker 16 24 21 15 20 0 3 41 36 574

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 15 50 14 0 0 0 36 14 14
2017 Non-shift worker 18 26 27 16 11 0 2 45 27 577

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 23 42 7 0 0 7 47 7 14
2017 Non-shift worker 25 26 25 11 8 1 3 54 20 576

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 8 35 7 15 0 0 44 21 14
2017 Non-shift worker 22 23 24 16 12 0 3 46 28 575

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 0 22 0 0 0 12 75 0 14
2017 Non-shift worker 46 24 10 5 4 0 11 79 10 577

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 40 28 0 0 0 0 72 0 13
2017 Non-shift worker 30 29 23 10 6 0 2 60 17 575

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 25 15 0 0 8 13 81 0 13
2017 Non-shift worker 25 29 23 12 6 2 2 57 19 576

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 17 23 0 0 8 13 71 0 13
2017 Non-shift worker 21 30 25 14 8 1 2 52 22 576

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 17 7 24 0 0 13 64 27 13
2017 Non-shift worker 25 30 22 14 7 1 2 56 22 578

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 33 15 14 0 0 13 66 16 13
2017 Non-shift worker 31 31 20 9 6 0 2 64 15 576

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 5 30 6 0 0 0 64 6 14
2017 Non-shift worker 51 22 13 6 5 0 2 75 12 578

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 74 19 7 0 0 0 0 93 0 14
2017 Non-shift worker 69 14 4 4 4 1 4 87 8 577

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 14 23 0 0 0 0 77 0 14
2017 Non-shift worker 54 26 9 5 3 0 3 83 8 575

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 29 7 7 0 0 0 85 7 14
2017 Non-shift worker 59 18 10 5 5 0 3 79 10 576

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 0 8 0 0 0 35 87 0 14
2017 Non-shift worker 51 11 6 3 1 0 28 86 5 577

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 29 0 0 0 0 13 100 0 14
2017 Non-shift worker 69 16 6 2 0 0 7 92 2 574

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 29 23 0 7 0 12 65 8 14
2017 Non-shift worker 71 12 5 3 3 1 6 88 6 577

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 19 23 15 0 0 7 60 16 14
2017 Non-shift worker 44 31 15 4 3 0 3 77 8 576

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 26 52 7 0 0 0 41 7 14
2017 Non-shift worker 10 32 39 15 4 0 0 42 19 577

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 0 14 36 22 28 0 0 50 14 14
2017 Non-shift worker 7 19 40 24 9 0 1 33 26 575

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 19 44 8 7 0 0 40 16 14
2017 Non-shift worker 24 45 15 8 4 5 0 72 12 578

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 56 21 8 7 0 0 63 16 14
2017 Non-shift worker 19 42 17 13 6 3 0 63 20 577
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 22 78 577
2014 Non-shift worker 22 78 569

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 84 16 125
2014 Non-shift worker 86 14 128

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 45 40 5 4 6 1 0 85 10 105
2014 Non-shift worker 46 33 6 8 5 1 1 81 13 110
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 14 5 15 13 0 0 53 47 14
2017 Non-shift worker 23 26 22 12 13 4 1 24 76 577

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 414

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 39 414

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 414

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 42 414

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 414

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 47 414

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Non-shift worker 6 48 19 8 8 10 405

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 13 22 14 19 17 2 12 41 43 419

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 1 8 11 17 51 2 11 10 77 416
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