2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	49	7	12	1	80	13	159
2017	Non-supervisor	40	44	5	7	4	84	11	433
2014	Supervisor	41	42	4	10	3	83	13	155
2014	Non-supervisor	43	44	4	9	1	87	10	434
2011	Supervisor	47	45	2	5	1	91	6	197
2011	Non-supervisor	44	46	3	5	2	90	7	528
2008	Supervisor	36	48	7	8	1	84	9	186
2008	Non-supervisor	42	43	5	8	1	86	9	593

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	68	25	4	2	1	0	0	93	3	159
2017	Non-supervisor	70	23	3	3	1	0	0	93	4	431
2014	Supervisor	72	23	1	2	1	1	0	96	3	155
2014	Non-supervisor	65	25	4	4	1	0	0	90	5	434
2011	Supervisor	76	20	1	2	0	0	0	97	2	197
2011	Non-supervisor	73	19	3	2	1	0	1	93	3	529
2008	Supervisor	67	26	4	3	0	0	0	93	3	186
2008	Non-supervisor	73	21	2	3	1	0	0	95	4	592

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	29	4	9	1	1	86	10	159
2017	Non-supervisor	51	30	7	8	4	0	81	12	432
2014	Supervisor	60	27	4	6	4	0	86	10	155
2014	Non-supervisor	48	30	7	10	4	1	79	14	434
2011	Supervisor	62	22	3	8	4	0	85	12	197
2011	Non-supervisor	55	26	6	10	2	1	81	13	528
2008	Supervisor	54	27	5	11	3	0	80	15	186
2008	Non-supervisor	54	25	5	11	4	0	80	14	592

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	29	6	12	4	78	17	158
2017	Non-supervisor	41	35	7	9	7	77	16	433
2014	Supervisor	34	25	10	18	12	59	31	155
2014	Non-supervisor	32	30	7	17	13	62	31	434
2011	Supervisor	55	32	7	6	1	87	7	198
2011	Non-supervisor	45	36	7	8	3	81	11	527

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	44	13	7	1	0	79	8	159
2017	Non-supervisor	35	35	15	9	5	0	70	14	432
2014	Supervisor	39	41	6	7	6	1	81	13	155
2014	Non-supervisor	32	39	12	11	4	1	72	16	434
2011	Supervisor	41	34	15	7	2	1	75	9	196
2011	Non-supervisor	37	38	12	7	4	1	77	12	529
2008	Supervisor	37	40	11	11	1	0	77	12	186
2008	Non-supervisor	28	43	11	11	6	1	72	16	592

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	45	10	4	1	86	4	159
2017	Non-supervisor	34	42	12	7	5	76	12	433
2014	Supervisor	42	38	10	7	3	80	10	155
2014	Non-supervisor	34	38	13	11	3	72	14	434
2011	Supervisor	53	32	8	6	2	85	7	195
2011	Non-supervisor	36	38	12	10	4	74	14	525
2008	Supervisor	46	43	7	2	2	89	4	186
2008	Non-supervisor	33	43	12	9	3	76	12	594

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	36	5	2	0	92	2	159
2017	Non-supervisor	39	41	9	9	3	80	12	432
2014	Supervisor	56	34	5	3	2	89	5	155
2014	Non-supervisor	41	39	8	9	3	80	12	433
2011	Supervisor	55	33	4	7	1	88	8	197
2011	Non-supervisor	41	38	11	8	2	79	10	529
2008	Supervisor	59	36	3	3	1	94	3	186
2008	Non-supervisor	39	41	9	7	4	80	11	593

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	34	8	3	0	0	89	3	158
2017	Non-supervisor	47	39	7	5	2	0	86	7	432
2014	Supervisor	55	30	4	8	2	0	86	10	155
2014	Non-supervisor	45	38	7	7	1	1	85	8	433

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	40	7	6	3	0	0	84	9	159
2017	Non-supervisor	48	28	11	8	5	0	0	77	12	432
2014	Supervisor	47	32	10	7	4	1	0	79	11	155
2014	Non-supervisor	41	35	10	9	4	0	1	77	13	433
2011	Supervisor	38	37	10	11	4	0	1	75	15	198
2011	Non-supervisor	48	35	7	6	4	0	0	83	10	529

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	21	12	8	7	2	24	64	19	159
2017	Non-supervisor	28	17	14	12	9	3	18	57	25	433
2014	Supervisor	22	24	8	8	13	0	25	62	28	155
2014	Non-supervisor	28	21	12	11	9	3	15	61	25	434
2011	Supervisor	18	20	9	15	11	0	27	52	36	197
2011	Non-supervisor	31	26	8	9	10	3	12	67	23	527
2008	Supervisor	23	15	7	18	14	1	21	50	41	186
2008	Non-supervisor	37	26	8	9	7	3	10	73	18	593

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	46	8	9	2	81	11	158
2017	Non-supervisor	27	44	14	8	7	72	15	433
2014	Supervisor	33	47	9	7	4	80	11	155
2014	Non-supervisor	27	43	14	10	5	71	15	434
2011	Supervisor	45	38	8	6	2	83	8	198
2011	Non-supervisor	34	38	16	8	5	72	12	526
2008	Supervisor	37	45	12	5	1	82	6	185
2008	Non-supervisor	32	42	11	10	4	75	14	586

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	41	16	12	4	0	0	68	16	159
2017	Non-supervisor	29	33	16	13	8	1	1	63	21	433
2014	Supervisor	30	40	12	11	7	1	0	70	18	155
2014	Non-supervisor	26	34	16	17	7	0	0	60	24	433
2011	Supervisor	26	38	16	15	5	0	0	64	19	196
2011	Non-supervisor	30	38	15	10	6	1	0	69	16	529

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	45	10	9	2	0	0	80	11	159
2017	Non-supervisor	29	44	10	12	5	0	0	73	17	433

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	37	8	3	0	0	1	89	3	157
2017	Non-supervisor	36	45	9	6	3	1	0	81	9	432
2014	Supervisor	49	42	7	1	1	0	0	91	2	155
2014	Non-supervisor	41	41	11	4	2	1	0	83	7	434
2011	Supervisor	59	34	4	3	0	0	0	94	3	197
2011	Non-supervisor	48	38	9	3	2	0	0	87	5	527
2008	Supervisor	57	33	6	2	2	0	0	90	4	186
2008	Non-supervisor	47	39	7	4	3	1	0	87	7	590

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	40	14	8	3	1	0	75	11	157
2017	Non-supervisor	28	37	17	10	8	1	0	65	18	433

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	42	9	1	1	0	0	89	2	158
2017	Non-supervisor	45	36	12	4	3	1	0	81	7	432
2014	Supervisor	60	29	7	2	1	0	1	90	3	155
2014	Non-supervisor	54	33	8	3	2	0	0	87	4	434
2011	Supervisor	63	30	4	2	0	0	0	93	3	198
2011	Non-supervisor	54	32	9	3	1	0	0	86	4	525

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	44	7	3	2	0	0	89	5	158
2017	Non-supervisor	24	42	14	12	6	1	0	67	19	432
2014	Supervisor	38	43	7	7	5	0	0	81	12	154
2014	Non-supervisor	20	40	18	14	7	0	0	61	21	434
2011	Supervisor	45	37	7	7	3	0	1	83	11	198
2011	Non-supervisor	30	43	11	10	5	1	0	73	16	523

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	38	8	4	2	0	86	6	158
2017	Non-supervisor	32	32	17	10	8	1	65	18	432
2014	Supervisor	38	41	9	8	4	0	79	12	155
2014	Non-supervisor	26	36	16	15	6	1	63	21	434

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	42	12	6	2	1	80	8	157
2017	Non-supervisor	30	39	15	10	5	1	70	15	433
2014	Supervisor	34	48	6	8	3	0	82	12	155
2014	Non-supervisor	32	36	17	9	6	0	68	15	434
2011	Supervisor	47	38	7	7	0	1	85	7	198
2011	Non-supervisor	41	41	11	4	3	0	82	7	524

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	44	8	9	2	0	81	11	158
2017	Non-supervisor	35	41	13	5	6	0	76	11	433
2014	Supervisor	39	40	13	4	3	1	80	7	155
2014	Non-supervisor	34	42	13	7	3	0	77	10	434
2011	Supervisor	48	40	6	5	2	0	88	7	198
2011	Non-supervisor	41	40	10	6	3	0	81	9	527
2008	Supervisor	43	46	6	4	2	0	89	5	186
2008	Non-supervisor	38	43	9	7	3	0	81	10	591

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	31	21	16	11	0	1	52	26	157
2017	Non-supervisor	50	32	11	5	1	1	1	83	6	433
2014	Supervisor	27	32	20	12	9	0	0	60	21	155
2014	Non-supervisor	49	34	12	3	1	0	0	84	4	434
2011	Supervisor	16	35	26	15	7	0	1	52	22	197
2011	Non-supervisor	43	36	15	4	2	0	0	79	6	528
2008	Supervisor	13	29	31	17	10	0	1	42	27	185
2008	Non-supervisor	38	37	16	7	3	0	1	75	9	593

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	29	44	17	3	0	1	20	36	159
2017	Non-supervisor	10	21	35	15	13	2	4	30	33	430
2014	Supervisor	7	28	41	18	5	1	0	23	36	154
2014	Non-supervisor	10	22	38	20	6	2	2	26	34	434
2011	Supervisor	11	27	39	17	5	0	0	22	39	196
2011	Non-supervisor	8	20	36	23	9	0	4	33	30	529
2008	Supervisor	13	36	38	11	2	0	0	13	49	185
2008	Non-supervisor	12	28	33	18	7	0	1	26	40	592

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	22	45	18	8	0	1	26	29	157
2017	Non-supervisor	11	18	27	16	18	4	6	38	32	428
2014	Supervisor	8	17	31	32	11	1	1	44	25	154
2014	Non-supervisor	9	16	32	25	12	2	4	39	27	434
2011	Supervisor	5	21	33	30	9	0	1	40	27	196
2011	Non-supervisor	6	13	28	28	17	2	5	49	21	529
2008	Supervisor	14	32	30	15	9	1	0	24	46	186
2008	Non-supervisor	10	21	28	23	12	3	2	38	33	591

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	27	33	19	8	1	0	27	41	157
2017	Non-supervisor	16	21	29	12	12	3	6	27	42	430
2014	Supervisor	20	30	33	10	5	1	1	15	51	155
2014	Non-supervisor	19	26	30	12	6	2	5	19	48	434
2011	Supervisor	14	27	30	23	5	0	0	28	41	197
2011	Non-supervisor	13	19	28	23	9	2	6	35	35	527
2008	Supervisor	18	29	32	16	3	1	2	20	47	186
2008	Non-supervisor	13	24	27	20	9	2	5	31	40	590

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	26	38	23	4	0	1	27	34	158
2017	Non-supervisor	6	14	31	23	20	2	5	46	21	428
2014	Supervisor	6	21	44	23	6	1	0	29	28	154
2014	Non-supervisor	6	15	36	27	11	2	4	40	21	432
2011	Supervisor	10	24	42	19	4	0	1	24	34	197
2011	Non-supervisor	7	16	30	29	13	1	4	44	24	529
2008	Supervisor	16	30	39	13	0	0	1	13	47	186
2008	Non-supervisor	6	17	35	25	14	1	3	40	23	593

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	28	34	16	4	0	1	20	46	157
2017	Non-supervisor	12	15	28	20	18	2	6	41	29	428
2014	Supervisor	23	31	26	13	5	1	1	18	55	154
2014	Non-supervisor	17	23	32	16	8	1	5	24	41	433
2011	Supervisor	24	30	28	13	4	0	1	18	54	196
2011	Non-supervisor	11	21	31	19	11	1	6	32	35	526
2008	Supervisor	26	32	30	9	3	0	1	12	58	186
2008	Non-supervisor	13	19	32	17	13	1	5	33	33	591

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	28	29	19	6	0	2	25	45	159
2017	Non-supervisor	15	23	25	15	12	5	5	30	43	429
2014	Supervisor	5	18	34	28	10	1	3	40	24	154
2014	Non-supervisor	9	17	28	25	13	2	6	41	28	433
2011	Supervisor	10	19	32	29	8	0	2	38	29	197
2011	Non-supervisor	7	17	28	22	17	1	7	43	26	529
2008	Supervisor	18	34	34	12	2	0	1	14	52	185
2008	Non-supervisor	14	26	28	15	10	2	4	27	43	591

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	22	46	16	5	0	1	21	32	158
2017	Non-supervisor	14	18	32	16	11	5	5	30	35	430
2014	Supervisor	14	25	42	12	4	1	2	17	40	154
2014	Non-supervisor	13	19	35	20	7	3	3	28	35	432

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	70	23	3	2	1	0	93	4	159
2017	Non-supervisor	59	29	3	5	3	1	89	7	431
2014	Supervisor	81	13	1	3	1	0	94	5	155
2014	Non-supervisor	69	21	3	5	2	0	89	7	434
2011	Supervisor	73	19	2	5	0	1	93	5	198
2011	Non-supervisor	68	21	3	5	2	1	90	7	528
2008	Supervisor	70	16	5	5	3	1	87	8	186
2008	Non-supervisor	70	18	3	5	2	1	90	8	593

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	36	13	7	4	3	1	75	11	159
2017	Non-supervisor	25	29	16	9	8	6	6	62	20	429
2014	Supervisor	30	42	14	9	3	1	2	74	12	155
2014	Non-supervisor	26	26	19	10	9	6	4	58	21	434

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	59	30	6	5	1	0	88	6	159
2017	Non-supervisor	43	32	9	9	6	1	76	15	433
2014	Supervisor	58	25	9	6	2	0	83	8	155
2014	Non-supervisor	42	31	10	10	7	1	73	16	434

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	43	8	2	1	0	0	89	3	159
2017	Non-supervisor	34	37	12	8	5	3	0	73	14	433
2014	Supervisor	35	46	9	8	1	1	0	81	10	155
2014	Non-supervisor	33	39	14	6	6	2	1	74	12	434
2011	Supervisor	40	39	8	10	3	0	0	79	13	197
2011	Non-supervisor	36	41	10	8	3	2	1	79	11	529
2008	Supervisor	41	46	3	9	1	0	0	87	10	186
2008	Non-supervisor	36	39	10	8	4	2	1	77	13	594

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	30	6	7	2	1	0	85	9	159
2017	Non-supervisor	28	26	13	12	7	12	1	63	22	433
2014	Supervisor	41	35	12	6	4	2	0	78	10	155
2014	Non-supervisor	28	31	13	10	9	9	2	65	20	434
2011	Supervisor	53	27	9	7	3	1	1	81	10	197
2011	Non-supervisor	42	26	11	8	5	8	1	74	14	526
2008	Supervisor	56	27	5	7	3	2	0	85	10	185
2008	Non-supervisor	40	27	11	7	6	8	1	73	15	592

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	40	12	15	6	6	2	64	23	159
2017	Non-supervisor	11	18	17	20	11	21	3	38	40	433
2014	Supervisor	14	34	17	12	13	7	3	54	27	155
2014	Non-supervisor	9	19	19	15	16	19	4	35	40	433

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	47	43	6	4	0	0	90	4	159
2017	Non-supervisor	43	40	8	7	2	0	83	9	433
2014	Supervisor	45	41	6	4	2	1	87	7	155
2014	Non-supervisor	41	41	10	5	3	0	82	8	434

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	40	9	7	2	0	1	82	9	159
2017	Non-supervisor	41	32	10	9	5	1	2	75	15	433
2014	Supervisor	39	41	7	8	4	0	0	80	13	155
2014	Non-supervisor	36	32	15	9	6	1	1	70	15	434
2011	Supervisor	39	33	14	8	4	0	1	73	13	198
2011	Non-supervisor	41	36	12	6	5	0	1	77	11	529
2008	Supervisor	31	36	13	10	10	0	1	67	20	184
2008	Non-supervisor	31	36	14	11	6	1	1	68	18	593

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	31	10	2	2	1	1	86	4	159
2017	Non-supervisor	47	29	10	7	4	3	0	78	11	432
2014	Supervisor	39	38	10	8	3	1	1	79	11	155
2014	Non-supervisor	41	32	13	8	4	3	1	74	12	434
2011	Supervisor	43	33	10	6	6	1	1	78	12	198
2011	Non-supervisor	47	32	9	5	4	2	1	81	9	526
2008	Supervisor	40	28	12	10	7	2	1	70	18	184
2008	Non-supervisor	40	33	11	9	4	3	1	75	13	592

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	35	6	4	2	0	1	88	6	159
2017	Non-supervisor	43	34	10	8	4	0	0	78	13	433
2014	Supervisor	44	36	10	4	6	0	0	80	10	155
2014	Non-supervisor	39	35	9	11	6	1	0	75	16	432
2011	Supervisor	42	39	6	9	2	1	1	82	11	198
2011	Non-supervisor	45	34	11	5	5	0	1	79	10	527
2008	Supervisor	40	35	8	9	7	0	1	76	16	184
2008	Non-supervisor	38	34	11	11	5	1	0	73	16	593

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	82	13	2	2	1	1	95	2	159
2017	Non-supervisor	80	15	2	1	1	0	96	2	433
2014	Supervisor	84	11	1	2	2	0	95	4	155
2014	Non-supervisor	79	15	3	2	1	0	94	3	434
2011	Supervisor	79	15	3	3	0	1	94	3	198
2011	Non-supervisor	84	10	2	2	1	1	95	3	528
2008	Supervisor	75	15	2	4	3	1	91	7	183
2008	Non-supervisor	83	10	2	2	2	2	94	4	593

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	27	7	5	4	2	3	83	9	159
2017	Non-supervisor	53	24	6	6	4	4	3	82	11	432
2014	Supervisor	47	29	8	5	5	2	3	80	11	155
2014	Non-supervisor	54	24	5	5	5	2	5	83	11	434
2011	Supervisor	44	25	9	10	3	0	9	76	14	198
2011	Non-supervisor	55	26	4	6	4	2	3	85	10	529

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	29	4	3	3	0	1	90	6	159
2017	Non-supervisor	58	23	6	6	4	1	0	82	11	431

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	28	9	3	1	1	1	86	4	159
2017	Non-supervisor	55	25	9	6	3	2	0	82	9	432

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	34	7	5	3	0	1	85	8	158
2017	Non-supervisor	52	26	10	7	5	1	0	78	12	432
2014	Supervisor	49	30	10	8	3	0	0	79	11	155
2014	Non-supervisor	44	30	10	8	8	0	0	74	15	434

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	44	15	2	4	2	7	77	7	159
2014	Supervisor	27	37	9	10	5	4	8	73	16	155

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	37	17	9	2	1	0	71	11	159
2017	Non-supervisor	26	35	14	8	5	11	1	69	15	433
2014	Supervisor	32	41	11	9	3	4	0	76	12	155
2014	Non-supervisor	23	35	19	6	5	13	0	66	12	434
2011	Supervisor	24	36	13	17	6	4	0	62	24	197
2011	Non-supervisor	25	31	15	10	8	10	1	62	20	525

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	45	15	9	3	1	0	73	12	159
2017	Non-supervisor	22	38	14	12	7	5	1	65	21	433
2014	Supervisor	32	39	12	9	6	3	0	73	15	155
2014	Non-supervisor	20	33	23	13	7	4	0	55	21	434
2011	Supervisor	22	37	20	13	7	0	0	59	20	197
2011	Non-supervisor	23	34	20	10	9	3	0	59	20	526
2008	Supervisor	22	29	18	16	13	2	0	53	29	186
2008	Non-supervisor	21	32	19	13	10	5	0	56	24	592

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	49	18	11	5	2	0	66	16	158
2017	Non-supervisor	15	33	20	15	7	8	1	53	24	433
2014	Supervisor	14	46	15	15	9	2	0	61	24	155
2014	Non-supervisor	13	27	22	18	9	11	0	45	30	433
2011	Supervisor	15	45	17	17	6	2	0	61	22	196
2011	Non-supervisor	14	37	21	12	8	7	0	56	21	528
2008	Supervisor	12	35	15	26	10	2	0	48	37	186
2008	Non-supervisor	11	32	23	18	8	8	0	46	29	594

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	41	17	8	4	2	0	71	12	159
2017	Non-supervisor	22	34	14	12	9	7	1	61	24	432
2014	Supervisor	23	31	21	13	6	6	0	57	20	155
2014	Non-supervisor	17	26	19	18	11	11	0	47	32	434
2011	Supervisor	20	38	23	12	4	3	0	59	17	195
2011	Non-supervisor	18	32	18	13	10	8	0	55	25	525
2008	Supervisor	16	36	17	17	9	5	0	56	27	186
2008	Non-supervisor	15	30	20	14	11	10	0	51	27	592

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	49	16	12	4	0	68	16	158
2017	Non-supervisor	16	37	20	14	9	4	55	24	433
2014	Supervisor	16	46	12	16	9	1	63	25	154
2014	Non-supervisor	13	31	23	18	11	4	46	30	434
2011	Supervisor	17	48	12	16	7	1	65	23	195
2011	Non-supervisor	19	39	17	14	8	3	60	23	526
2008	Supervisor	14	43	13	18	10	1	58	29	186
2008	Non-supervisor	14	40	15	19	10	3	55	29	593

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	48	11	10	2	0	77	12	158
2017	Non-supervisor	26	42	17	9	4	3	70	13	433
2014	Supervisor	30	39	18	9	3	1	69	12	155
2014	Non-supervisor	26	41	15	11	5	2	69	16	434
2011	Supervisor	38	44	11	5	2	0	82	6	198
2011	Non-supervisor	37	42	12	6	2	2	81	8	526

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	48	9	2	1	0	0	88	3	158
2017	Non-supervisor	34	43	10	5	2	6	0	83	7	433
2014	Supervisor	38	46	10	2	1	1	1	86	3	155
2014	Non-supervisor	34	41	13	2	1	7	1	82	4	432
2011	Supervisor	47	35	11	2	1	3	0	85	4	196
2011	Non-supervisor	44	36	11	3	1	4	1	84	4	528

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	34	12	6	2	0	0	81	7	157
2017	Non-supervisor	32	35	14	9	4	4	2	71	14	432
2014	Supervisor	40	40	8	8	4	0	0	80	12	155
2014	Non-supervisor	29	39	10	10	5	5	2	74	15	432
2011	Supervisor	42	37	10	8	3	2	0	80	11	196
2011	Non-supervisor	38	33	12	9	4	4	0	74	13	526
2008	Supervisor	51	32	5	9	2	1	0	84	11	186
2008	Non-supervisor	39	35	8	8	5	5	1	78	14	591

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	36	18	8	2	3	0	71	11	158
2017	Non-supervisor	16	35	23	12	6	6	2	55	19	433
2014	Supervisor	30	32	18	11	4	3	1	65	16	155
2014	Non-supervisor	16	28	21	13	8	11	3	51	25	432
2011	Supervisor	31	33	14	13	5	3	0	67	18	196
2011	Non-supervisor	22	29	20	12	7	8	2	57	21	528

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	24	21	12	10	6	6	52	24	157
2017	Non-supervisor	13	22	20	14	14	12	6	42	33	433
2014	Supervisor	22	19	18	16	8	10	6	50	29	155
2014	Non-supervisor	13	18	20	13	15	14	6	39	36	432
2011	Supervisor	16	23	18	16	10	11	6	47	31	197
2011	Non-supervisor	14	18	17	13	13	19	6	43	34	528

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	64	28	3	3	1	0	0	93	4	159
2017	Non-supervisor	55	29	7	5	3	0	2	85	8	428
2014	Supervisor	61	29	4	4	1	1	0	90	5	155
2014	Non-supervisor	57	25	7	6	3	0	2	84	9	432

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	75	21	3	0	1	1	0	96	1	157
2017	Non-supervisor	64	22	4	2	1	3	3	92	4	432
2014	Supervisor	70	19	5	3	1	1	1	91	4	155
2014	Non-supervisor	68	22	3	1	1	3	3	95	2	432
2011	Supervisor	79	13	4	1	2	1	1	93	3	196
2011	Non-supervisor	70	20	5	1	1	1	2	93	2	528
2008	Supervisor	70	21	6	2	1	0	1	92	2	186
2008	Non-supervisor	69	21	3	2	1	1	3	93	3	593

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	28	42	13	13	3	1	0	70	16	159
2017	Non-supervisor	28	32	16	10	8	5	2	64	19	432
2014	Supervisor	31	37	12	14	7	1	0	68	21	155
2014	Non-supervisor	23	32	17	13	12	3	1	57	25	432
2011	Supervisor	27	38	13	13	8	2	0	66	21	196
2011	Non-supervisor	30	31	16	13	8	2	1	63	21	528
2008	Supervisor	21	47	10	12	8	2	0	69	20	186
2008	Non-supervisor	23	34	18	15	8	3	0	58	24	592

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	27	14	17	21	1	4	45	40	159
2017	Non-supervisor	16	20	14	17	24	5	4	39	45	432
2014	Supervisor	18	22	18	18	20	3	2	42	39	155
2014	Non-supervisor	9	18	17	19	30	4	4	29	53	432
2011	Supervisor	17	20	19	21	20	1	2	39	42	197
2011	Non-supervisor	14	22	13	22	24	2	4	38	48	527
2008	Supervisor	14	38	14	16	15	1	2	54	32	183
2008	Non-supervisor	13	29	15	18	20	2	3	44	40	594

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	49	11	4	3	1	0	83	6	159
2017	Non-supervisor	19	37	22	10	7	3	2	59	18	433

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	38	7	0	2	0	0	91	2	159
2017	Non-supervisor	40	36	12	4	4	4	1	80	8	433
2014	Supervisor	47	37	10	1	1	3	0	87	3	155
2014	Non-supervisor	40	35	11	4	3	7	0	81	7	432

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	38	6	3	0	1	91	3	158
2017	Non-supervisor	40	42	10	3	2	3	85	5	432
2014	Supervisor	47	39	8	3	2	1	87	5	155
2014	Non-supervisor	40	35	12	7	2	4	78	9	432
2011	Supervisor	43	36	13	5	3	1	80	7	196
2011	Non-supervisor	38	37	13	5	3	4	77	9	525

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	53	37	6	2	2	0	0	90	4	157
2017	Non-supervisor	45	39	9	4	2	1	0	85	6	433
2014	Supervisor	52	34	8	4	1	1	0	87	5	155
2014	Non-supervisor	46	37	11	3	3	0	0	82	7	431
2011	Supervisor	45	39	9	5	2	0	0	84	7	196
2011	Non-supervisor	46	36	10	5	3	0	0	83	8	524
2008	Supervisor	38	42	9	7	2	1	1	81	10	185
2008	Non-supervisor	39	41	10	7	3	0	0	81	9	594

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	39	13	6	5	1	76	11	158
2017	Non-supervisor	35	33	15	9	6	1	69	16	431
2014	Supervisor	33	37	17	7	5	1	70	13	155
2014	Non-supervisor	29	37	18	9	7	1	66	16	432
2011	Supervisor	37	34	14	9	4	1	72	13	198
2011	Non-supervisor	35	34	16	9	6	0	69	15	528

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	38	15	6	4	1	75	10	158
2017	Non-supervisor	33	37	15	9	6	0	70	15	433
2014	Supervisor	34	37	16	10	3	0	71	13	154
2014	Non-supervisor	28	42	15	9	6	0	70	15	432
2011	Supervisor	35	42	11	7	4	0	78	11	198
2011	Non-supervisor	35	37	14	9	5	0	72	15	526
2008	Supervisor	31	40	10	11	6	1	72	18	186
2008	Non-supervisor	31	39	13	12	4	0	71	16	592

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	19	21	12	10	3	1	55	22	158
2017	Non-supervisor	28	24	18	12	13	5	1	55	26	433
2014	Supervisor	33	25	11	19	10	2	0	59	29	155
2014	Non-supervisor	27	23	18	12	15	4	1	52	28	431
2011	Supervisor	33	26	14	15	9	2	1	61	25	196
2011	Non-supervisor	30	26	16	13	11	3	1	59	25	525
2008	Supervisor	29	23	21	13	11	3	0	53	25	186
2008	Non-supervisor	30	26	15	15	7	7	0	60	24	590

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	45	25	30	159
2017	Non-supervisor	35	27	38	433
2014	Supervisor	45	28	28	155
2014	Non-supervisor	40	31	28	432
2011	Supervisor	41	28	31	196
2011	Non-supervisor	33	33	33	528

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	14	15	67	3	0	1	72
2017	Non-supervisor	15	15	52	3	8	7	154
2014	Supervisor	11	13	58	9	9999	9	70
2014	Non-supervisor	13	13	64	3	9999	6	176
2011	Supervisor	18	15	60	4	9999	4	82
2011	Non-supervisor	12	16	54	6	9999	12	174

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	14	86	159
2017	Non-supervisor	20	80	431
2014	Supervisor	21	79	155
2014	Non-supervisor	21	79	432

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	23
2017	Non-supervisor	48	88
2014	Supervisor	33	33
2014	Non-supervisor	43	89

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	23
2017	Non-supervisor	67	88
2014	Supervisor	58	33
2014	Non-supervisor	61	89

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	23
2014	Supervisor	19	33

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	23
2017	Non-supervisor	88
2014	Supervisor	33
2014	Non-supervisor	89

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	23
2014	Supervisor	0	33

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	23

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	23
2017	Non-supervisor	29	88
2014	Supervisor	46	33
2014	Non-supervisor	34	89

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	30	23
2017	Non-supervisor	48	88
2014	Supervisor	29	33
2014	Non-supervisor	34	89

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	23
2017	Non-supervisor	46	88
2014	Supervisor	35	33
2014	Non-supervisor	34	89

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	23
2017	Non-supervisor	42	88
2014	Supervisor	43	33
2014	Non-supervisor	38	89

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	23
2017	Non-supervisor	20	88
2014	Supervisor	32	33
2014	Non-supervisor	19	89

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	23
2017	Non-supervisor	62	88
2014	Supervisor	54	33
2014	Non-supervisor	70	89

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	34	23
2017	Non-supervisor	24	88
2014	Supervisor	36	33
2014	Non-supervisor	20	89

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	23
2014	Supervisor	0	33

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	88

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	88
2014	Supervisor	16	33
2014	Non-supervisor	8	89

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	23
2017	Non-supervisor	48	88
2014	Supervisor	39	33
2014	Non-supervisor	28	89

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	27	23
2017	Non-supervisor	12	88
2014	Supervisor	31	33
2014	Non-supervisor	20	89

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	88
2014	Non-supervisor	11	89

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	62	23
2017	Non-supervisor	56	88
2014	Supervisor	70	33
2014	Non-supervisor	57	89

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	23
2017	Non-supervisor	31	88
2014	Supervisor	27	33
2014	Non-supervisor	26	89

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	88
2014	Supervisor	16	33
2014	Non-supervisor	13	89

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	88
2014	Non-supervisor	8	89

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	23
2017	Non-supervisor	11	88
2014	Supervisor	0	33

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	23
2017	Non-supervisor	15	88
2014	Non-supervisor	11	89

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	88
2014	Non-supervisor	12	89

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	30	23
2017	Non-supervisor	24	88
2014	Supervisor	15	33
2014	Non-supervisor	28	89

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	79
2014	Non-supervisor	12	86

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	17	79
2014	Non-supervisor	25	86

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	10	79
2014	Non-supervisor	10	86

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	22	23
2017	Non-supervisor	6	79
2014	Non-supervisor	7	86

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	18	79
2014	Supervisor	18	33
2014	Non-supervisor	7	86

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	18	79
2014	Non-supervisor	13	86

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	79
2014	Supervisor	15	33
2014	Non-supervisor	13	86

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	14	79
2014	Non-supervisor	14	86

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	23
2017	Non-supervisor	29	79
2014	Supervisor	49	33
2014	Non-supervisor	21	86

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	79
2014	Non-supervisor	8	86

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	23
2017	Non-supervisor	45	79
2014	Supervisor	45	33
2014	Non-supervisor	35	86

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Supervisor	23
2014	Supervisor	33
2014	Non-supervisor	86

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	47	23
2017	Non-supervisor	59	79
2014	Supervisor	48	33
2014	Non-supervisor	51	86

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	23
2017	Non-supervisor	0	79

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	13	79
2014	Supervisor	22	33
2014	Non-supervisor	10	86

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	91	9	23
2017	Non-supervisor	87	13	88

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	24	15	7	3	28	5	62	15	159
2017	Non-supervisor	13	17	14	6	6	35	8	54	21	432
2014	Supervisor	24	18	17	8	5	25	4	58	18	155
2014	Non-supervisor	13	12	19	5	4	35	12	48	17	431

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	38	18	3	2	6	0	75	5	159
2017	Non-supervisor	27	30	15	7	3	15	2	70	12	432
2014	Supervisor	31	34	15	4	3	12	1	74	8	155
2014	Non-supervisor	22	28	19	6	3	20	3	64	12	431
2011	Supervisor	32	36	16	5	4	8	0	74	9	196
2011	Non-supervisor	33	34	14	6	2	11	0	75	10	528

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	30	4	4	1	0	31	88	6	159
2017	Non-supervisor	20	40	12	7	3	4	13	73	13	432
2014	Supervisor	27	30	8	1	1	1	31	86	2	154
2014	Non-supervisor	22	41	12	7	2	2	14	76	10	431
2011	Supervisor	27	37	4	3	0	0	29	90	4	196
2011	Non-supervisor	23	44	10	7	2	2	13	79	10	527
2008	Supervisor	28	29	6	3	0	0	34	87	5	186
2008	Non-supervisor	22	40	10	7	2	3	16	77	11	593

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	16	18	2	5	27	24	50	14	158
2017	Non-supervisor	9	16	18	5	3	30	18	51	15	429
2014	Supervisor	8	17	18	2	1	25	29	53	7	155
2014	Non-supervisor	8	14	18	4	3	30	23	47	14	431
2011	Supervisor	8	17	18	6	3	27	22	47	16	196
2011	Non-supervisor	7	16	17	6	3	30	22	46	20	525

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	24	5	0	0	6	30	92	0	159
2017	Non-supervisor	32	26	12	2	1	14	13	80	5	431
2014	Supervisor	27	25	6	3	1	8	31	85	5	155
2014	Non-supervisor	30	32	10	2	2	11	14	82	5	431
2011	Supervisor	39	20	7	2	1	4	27	86	5	195
2011	Non-supervisor	37	24	9	2	2	11	14	82	6	528
2008	Supervisor	24	29	6	3	0	4	33	85	5	186
2008	Non-supervisor	32	29	7	2	0	13	15	87	3	593

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	27	7	0	0	6	28	90	0	159
2017	Non-supervisor	27	28	13	3	1	16	12	76	5	431
2014	Supervisor	24	23	9	2	1	13	30	81	4	154
2014	Non-supervisor	25	31	11	2	1	16	14	80	4	431
2011	Supervisor	37	22	7	2	1	6	25	86	4	196
2011	Non-supervisor	29	26	11	3	1	15	14	78	6	525
2008	Supervisor	27	24	11	3	2	4	29	76	8	186
2008	Non-supervisor	31	29	10	3	2	10	15	80	6	592

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	6	94	158
2017	Non-supervisor	8	92	432
2014	Supervisor	5	95	155
2014	Non-supervisor	8	92	431

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	39	32
2014	Non-supervisor	29	33

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	81	32
2014	Non-supervisor	77	33

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32
2014	Non-supervisor	0	33

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	32

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	34	30
2014	Non-supervisor	19	33

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	23	30

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	19	30

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	23	30
2014	Non-supervisor	21	33

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	30
2014	Non-supervisor	0	33

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	17	30
2014	Non-supervisor	18	33

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	30

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	30
2014	Non-supervisor	0	33

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	27	30
2014	Non-supervisor	31	33

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	51	32
2014	Non-supervisor	27	33

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	22	32
2014	Non-supervisor	30	33

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	32
2014	Non-supervisor	16	33

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	38	32
2014	Non-supervisor	48	33

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	28

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	26	28
2014	Non-supervisor	20	31

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	25	28
2014	Non-supervisor	29	31

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	47	28
2014	Non-supervisor	49	31

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	28
2014	Non-supervisor	0	31

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	59	28
2014	Non-supervisor	64	31

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	0	28

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-supervisor	90	10	32

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	24	11	2	2	37	9	74	7	159
2017	Non-supervisor	14	14	17	3	3	40	9	55	12	432
2014	Supervisor	24	17	11	1	1	35	10	76	4	155
2014	Non-supervisor	12	12	16	2	2	45	11	53	10	431

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	36	43	11	1	1	8	0	86	2	158
2017	Non-supervisor	29	30	16	3	3	15	3	73	8	431
2014	Supervisor	34	34	13	1	2	15	1	81	4	154
2014	Non-supervisor	24	30	16	2	2	24	2	73	6	431
2011	Supervisor	38	37	11	2	0	11	0	84	3	197
2011	Non-supervisor	41	29	13	4	1	12	0	79	6	528

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	30	23	17	16	0	2	42	34	158
2017	Non-supervisor	18	21	20	15	21	0	4	41	38	430

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	20	31	21	20	0	0	27	41	159
2017	Non-supervisor	22	28	26	14	7	0	2	52	22	432

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	26	39	14	10	0	1	37	24	157
2017	Non-supervisor	31	26	21	11	7	1	4	59	18	433

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	25	31	20	13	0	1	35	33	159
2017	Non-supervisor	27	21	22	14	11	0	4	51	26	430

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	26	32	19	7	10	0	6	62	19	159
2017	Non-supervisor	54	20	7	4	2	0	13	85	7	432

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	33	26	13	8	0	1	53	21	159
2017	Non-supervisor	34	27	22	9	6	0	3	63	15	429

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	32	28	10	5	0	1	57	15	159
2017	Non-supervisor	26	28	21	12	7	2	3	58	20	430

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	33	29	18	9	0	1	43	27	159
2017	Non-supervisor	26	28	23	12	7	1	3	56	20	430

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	42	24	11	6	0	1	58	17	159
2017	Non-supervisor	29	25	20	16	7	1	3	56	23	432

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	34	24	12	12	0	1	52	24	159
2017	Non-supervisor	36	30	18	9	3	0	3	69	12	430

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	20	10	7	4	0	1	79	12	159
2017	Non-supervisor	49	23	14	6	5	0	2	74	12	433

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	72	16	5	2	3	0	2	89	5	159
2017	Non-supervisor	68	14	4	5	4	1	4	86	9	432

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	23	14	4	4	1	1	77	8	158
2017	Non-supervisor	54	28	7	5	3	0	4	84	8	431

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	21	9	3	4	0	2	83	7	159
2017	Non-supervisor	57	18	11	6	5	0	3	78	11	431

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	23	19	8	2	0	1	70	11	159
2017	Non-supervisor	53	6	2	1	0	0	38	96	1	432

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	70	17	7	1	1	0	4	90	3	159
2017	Non-supervisor	69	15	5	2	0	0	9	93	2	429

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	78	12	5	1	1	0	3	93	3	159
2017	Non-supervisor	67	12	6	4	3	1	7	86	7	432

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	51	27	16	4	3	0	1	78	7	158
2017	Non-supervisor	41	32	16	5	3	0	4	76	8	432

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	3	28	43	21	6	0	0	30	26	158
2017	Non-supervisor	12	33	38	13	3	0	1	46	16	433

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	25	46	20	1	0	0	21	33	158
2017	Non-supervisor	6	16	38	25	12	1	1	38	23	431

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	22	54	16	5	2	1	0	77	7	159
2017	Non-supervisor	24	40	16	9	5	6	0	69	14	433

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	49	18	11	4	1	0	67	14	158
2017	Non-supervisor	19	41	16	14	7	3	0	61	22	433

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	14	86	159
2017	Non-supervisor	24	76	432
2014	Supervisor	21	79	155
2014	Non-supervisor	23	77	431

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	86	14	23
2017	Non-supervisor	84	16	103
2014	Supervisor	74	26	32
2014	Non-supervisor	87	13	100

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	49	0	5	0	5	0	94	6	19
2017	Non-supervisor	46	38	6	4	7	0	0	84	10	87
2014	Supervisor	55	29	0	7	4	0	5	88	12	24
2014	Non-supervisor	44	34	8	8	5	1	0	79	13	87

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	34	25	12	11	0	1	17	83	159
2017	Non-supervisor	26	22	20	12	13	5	1	28	72	432

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	16	130
2017	Non-supervisor	20	291

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	130
2017	Non-supervisor	44	291

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	130
2017	Non-supervisor	22	291

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	56	130
2017	Non-supervisor	36	291

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	130
2017	Non-supervisor	7	291

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	49	130
2017	Non-supervisor	45	291

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	10	45	21	8	11	5	126
2017	Non-supervisor	5	50	18	8	7	12	286

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	21	12	22	16	1	13	42	44	130
2017	Non-supervisor	11	24	16	18	18	2	11	40	42	296

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	0	9	6	19	52	3	11	10	83	130
2017	Non-supervisor	2	7	13	16	49	2	11	11	75	293

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 38. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me