2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 115. What is the highest level of education you have ever completed?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	35	10	7	2	82	8	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	52	3	6	2	89	8	89
2017	University certificate or diploma below the bachelor's level	57	38	0	5	0	95	5	21
2017	Bachelor's degree	37	46	5	8	4	83	12	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	44	6	11	4	79	15	187
2014	Secondary or high school graduation certificate or equivalent or less	43	42	5	8	2	85	10	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	40	5	4	1	90	5	113
2014	University certificate or diploma below the bachelor's level	32	59	0	4	4	92	8	24
2014	Bachelor's degree	40	47	2	9	2	86	11	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	4	14	2	80	15	170
2011	Secondary or high school graduation certificate or equivalent or less	56	42	1	1	0	98	1	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	46	5	4	0	91	4	131
2011	University certificate or diploma below the bachelor's level	54	36	3	8	0	89	8	36
2011	Bachelor's degree	40	46	4	7	3	86	10	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	48	2	4	1	93	5	195
2008	Secondary or high school graduation certificate or equivalent or less	52	39	5	4	1	91	4	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	42	4	6	1	88	8	154
2008	University certificate or diploma below the bachelor's level	55	40	5	0	0	95	0	36
2008	Bachelor's degree	36	48	5	10	1	84	11	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	47	8	10	1	81	12	198

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	74	19	3	4	0	0	0	93	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	28	2	2	0	1	0	95	2	89
2017	University certificate or diploma below the bachelor's level	81	15	4	0	0	0	0	96	0	21
2017	Bachelor's degree	71	23	4	1	0	0	0	94	2	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	24	2	4	3	0	0	91	7	186
2014	Secondary or high school graduation certificate or equivalent or less	66	23	5	5	2	0	0	89	6	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	27	5	1	0	1	0	94	1	113
2014	University certificate or diploma below the bachelor's level	75	21	0	0	4	0	0	96	4	24
2014	Bachelor's degree	70	23	3	3	1	0	0	93	5	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	25	4	6	1	0	1	90	7	170
2011	Secondary or high school graduation certificate or equivalent or less	80	16	0	2	0	1	0	98	2	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	73	21	5	1	0	0	1	95	1	131
2011	University certificate or diploma below the bachelor's level	70	25	0	0	6	0	0	94	6	36
2011	Bachelor's degree	73	19	3	3	1	0	0	93	4	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	75	18	3	3	0	0	1	94	3	195
2008	Secondary or high school graduation certificate or equivalent or less	76	23	0	0	1	0	1	99	1	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	19	4	3	1	1	1	92	4	154
2008	University certificate or diploma below the bachelor's level	62	25	8	3	0	2	0	89	3	36
2008	Bachelor's degree	68	25	1	5	0	0	0	94	5	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	20	3	1	1	0	0	94	2	198

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	30	7	5	2	0	0	87	6	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	27	8	10	2	0	0	79	13	89
2017	University certificate or diploma below the bachelor's level	53	23	9	10	5	0	0	76	15	21
2017	Bachelor's degree	53	31	7	7	2	0	0	84	9	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	29	4	10	6	0	0	81	15	187
2014	Secondary or high school graduation certificate or equivalent or less	50	35	3	8	2	0	2	87	10	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	28	7	10	2	0	1	81	12	113
2014	University certificate or diploma below the bachelor's level	49	34	13	4	0	0	0	83	4	24
2014	Bachelor's degree	48	31	6	9	3	0	1	81	12	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	24	4	9	8	1	1	78	18	170
2011	Secondary or high school graduation certificate or equivalent or less	63	26	7	4	0	0	0	89	4	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	27	6	8	3	0	1	83	11	130
2011	University certificate or diploma below the bachelor's level	55	24	3	12	6	0	0	80	17	36
2011	Bachelor's degree	55	25	6	11	2	0	0	80	14	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	60	23	3	11	3	0	0	83	14	195
2008	Secondary or high school graduation certificate or equivalent or less	54	31	5	6	3	0	1	86	9	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	57	26	8	5	4	0	0	83	10	154
2008	University certificate or diploma below the bachelor's level	48	33	8	12	0	0	0	80	12	36
2008	Bachelor's degree	54	24	5	13	4	0	0	78	17	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	24	3	14	4	0	0	79	18	198

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	47	35	8	7	3	0	0	82	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	34	9	12	3	0	0	76	16	89
2017	University certificate or diploma below the bachelor's level	53	32	5	0	4	5	0	90	5	21
2017	Bachelor's degree	45	32	6	11	7	0	0	76	18	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	36	6	10	8	0	1	76	18	186
2014	Secondary or high school graduation certificate or equivalent or less	32	43	5	10	9	0	0	76	19	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	28	12	10	8	0	0	70	18	113
2014	University certificate or diploma below the bachelor's level	33	37	4	13	13	0	0	70	26	24
2014	Bachelor's degree	30	30	6	20	14	0	0	59	34	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	24	7	23	17	1	0	53	40	170
2011	Secondary or high school graduation certificate or equivalent or less	54	36	2	5	2	0	0	90	8	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	32	10	8	4	0	1	78	12	130
2011	University certificate or diploma below the bachelor's level	50	31	11	3	5	0	0	81	8	36
2011	Bachelor's degree	45	37	8	8	2	0	0	82	10	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	35	6	8	2	0	0	84	10	195

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	33	17	5	1	0	0	77	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	47	12	4	6	0	0	78	10	89
2017	University certificate or diploma below the bachelor's level	30	42	19	5	5	0	0	72	10	21
2017	Bachelor's degree	37	34	14	9	6	0	0	71	15	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	38	15	11	2	0	0	72	12	187
2014	Secondary or high school graduation certificate or equivalent or less	42	34	8	10	5	0	1	77	15	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	41	9	9	7	0	2	75	16	113
2014	University certificate or diploma below the bachelor's level	24	59	4	9	4	0	0	83	13	24
2014	Bachelor's degree	35	41	12	8	4	0	0	76	12	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	36	13	14	4	0	1	69	18	170
2011	Secondary or high school graduation certificate or equivalent or less	50	35	5	4	3	0	2	87	8	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	33	14	7	2	0	2	78	8	131
2011	University certificate or diploma below the bachelor's level	36	31	10	14	8	0	0	67	23	36
2011	Bachelor's degree	34	43	13	6	3	0	0	78	9	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	34	15	8	6	0	2	71	14	193
2008	Secondary or high school graduation certificate or equivalent or less	40	38	9	7	6	1	0	78	13	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	12	11	4	0	1	73	15	153
2008	University certificate or diploma below the bachelor's level	31	43	7	14	3	0	3	76	17	36
2008	Bachelor's degree	27	47	14	8	3	0	1	75	12	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	37	10	16	6	0	1	68	22	197

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	43	15	3	3	0	78	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	42	14	6	2	0	77	9	89
2017	University certificate or diploma below the bachelor's level	44	23	19	9	5	0	67	14	21
2017	Bachelor's degree	38	45	9	4	5	0	83	9	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	41	12	10	2	0	76	12	187
2014	Secondary or high school graduation certificate or equivalent or less	33	40	13	12	0	2	75	12	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	39	11	4	3	0	82	7	113
2014	University certificate or diploma below the bachelor's level	36	30	21	13	0	0	66	13	24
2014	Bachelor's degree	36	37	12	10	5	0	73	15	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	41	14	12	2	0	71	15	170
2011	Secondary or high school graduation certificate or equivalent or less	48	27	14	6	4	0	75	11	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	39	9	4	2	0	85	6	130
2011	University certificate or diploma below the bachelor's level	40	37	9	11	3	0	77	14	35
2011	Bachelor's degree	37	39	12	10	2	0	76	12	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	35	10	11	6	1	72	17	192
2008	Secondary or high school graduation certificate or equivalent or less	38	38	13	7	5	0	76	12	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	35	13	6	2	0	80	8	154
2008	University certificate or diploma below the bachelor's level	34	40	11	8	5	2	75	13	36
2008	Bachelor's degree	32	50	8	9	2	0	82	10	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	44	11	7	4	0	78	11	198

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	45	10	5	0	2	0	85	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	44	9	5	1	0	0	85	6	88
2017	University certificate or diploma below the bachelor's level	48	23	14	10	5	0	0	71	15	21
2017	Bachelor's degree	47	40	5	6	3	0	0	86	9	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	37	9	10	2	0	0	80	11	187
2014	Secondary or high school graduation certificate or equivalent or less	47	37	8	5	2	0	0	85	7	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	37	4	4	3	0	0	89	7	113
2014	University certificate or diploma below the bachelor's level	45	30	4	13	8	0	0	75	21	24
2014	Bachelor's degree	45	36	8	8	2	0	0	82	10	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	41	8	9	2	0	0	80	12	170
2011	Secondary or high school graduation certificate or equivalent or less	51	32	8	7	1	0	0	84	8	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	38	8	5	0	1	1	86	6	131
2011	University certificate or diploma below the bachelor's level	47	25	13	8	6	0	0	73	14	36
2011	Bachelor's degree	40	42	10	7	2	0	0	82	9	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	35	9	9	4	0	0	78	13	194
2008	Secondary or high school graduation certificate or equivalent or less	49	33	11	4	3	0	0	82	7	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	38	8	6	0	0	0	86	6	154
2008	University certificate or diploma below the bachelor's level	43	38	3	9	5	2	0	82	15	36
2008	Bachelor's degree	41	42	7	6	4	0	0	82	11	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	41	7	7	2	0	0	84	9	197

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	38	5	1	3	0	0	90	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	34	6	7	1	0	0	86	8	89
2017	University certificate or diploma below the bachelor's level	53	38	4	5	0	0	0	90	5	21
2017	Bachelor's degree	50	38	7	3	2	0	0	88	5	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	41	8	4	2	1	0	86	6	187
2014	Secondary or high school graduation certificate or equivalent or less	55	28	6	8	1	2	0	84	10	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	32	7	7	2	1	1	84	8	113
2014	University certificate or diploma below the bachelor's level	45	34	0	9	4	4	4	86	14	24
2014	Bachelor's degree	49	37	6	7	1	0	0	85	8	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	41	7	7	2	1	0	85	9	169

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	49	37	7	6	0	0	0	87	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	27	10	9	5	0	0	75	15	88
2017	University certificate or diploma below the bachelor's level	43	37	0	10	10	0	0	80	20	21
2017	Bachelor's degree	50	28	13	6	4	0	0	78	9	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	35	7	8	4	0	1	80	13	187
2014	Secondary or high school graduation certificate or equivalent or less	52	33	7	6	2	0	0	85	8	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	33	12	6	3	0	0	79	10	113
2014	University certificate or diploma below the bachelor's level	37	42	9	0	4	4	4	86	5	24
2014	Bachelor's degree	44	33	10	8	4	0	1	78	12	214
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	37	11	11	5	1	0	73	16	170
2011	Secondary or high school graduation certificate or equivalent or less	63	24	6	2	5	0	0	87	8	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	38	4	7	3	0	0	86	10	131
2011	University certificate or diploma below the bachelor's level	39	42	3	5	9	0	3	83	14	36
2011	Bachelor's degree	42	36	10	8	4	0	0	79	12	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	37	8	9	4	1	1	79	13	195

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	26	9	2	4	2	14	84	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	24	14	7	7	1	15	67	16	89
2017	University certificate or diploma below the bachelor's level	38	14	19	15	5	0	9	57	22	21
2017	Bachelor's degree	27	15	15	14	8	2	20	53	29	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	17	13	10	11	5	24	53	29	187
2014	Secondary or high school graduation certificate or equivalent or less	38	28	5	3	6	2	18	82	12	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	26	10	5	7	2	12	74	14	113
2014	University certificate or diploma below the bachelor's level	29	30	4	4	8	0	24	78	16	24
2014	Bachelor's degree	26	19	15	15	10	2	13	53	29	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	19	9	12	14	2	27	51	37	170
2011	Secondary or high school graduation certificate or equivalent or less	40	22	10	4	10	3	10	72	16	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	29	8	10	10	2	10	69	22	129
2011	University certificate or diploma below the bachelor's level	34	14	8	22	6	6	11	58	33	36
2011	Bachelor's degree	25	25	9	11	11	3	16	62	27	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	24	9	11	10	2	23	60	28	195
2008	Secondary or high school graduation certificate or equivalent or less	52	20	5	9	4	2	8	80	14	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	22	8	12	11	3	7	66	25	154
2008	University certificate or diploma below the bachelor's level	33	34	6	4	8	3	13	79	14	36
2008	Bachelor's degree	30	25	7	13	9	1	14	65	27	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	22	10	9	10	4	20	61	25	198

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	35	15	8	2	0	76	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	37	23	6	4	0	67	10	89
2017	University certificate or diploma below the bachelor's level	14	57	9	10	10	0	71	19	21
2017	Bachelor's degree	26	52	9	6	7	0	77	13	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	41	10	12	5	1	73	17	186
2014	Secondary or high school graduation certificate or equivalent or less	28	46	13	10	3	0	74	13	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	48	12	5	4	0	79	9	113
2014	University certificate or diploma below the bachelor's level	24	50	9	9	4	4	78	13	24
2014	Bachelor's degree	31	42	11	11	5	0	73	16	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	43	15	9	6	1	69	15	170
2011	Secondary or high school graduation certificate or equivalent or less	54	20	16	6	2	0	75	9	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	33	14	6	3	0	77	9	131
2011	University certificate or diploma below the bachelor's level	31	42	16	8	3	0	73	11	36
2011	Bachelor's degree	30	43	14	8	4	0	74	12	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	42	13	6	6	0	75	12	194
2008	Secondary or high school graduation certificate or equivalent or less	46	38	6	5	6	0	83	10	125
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	40	13	6	1	0	81	7	153
2008	University certificate or diploma below the bachelor's level	31	44	15	2	8	0	75	10	35
2008	Bachelor's degree	29	45	12	10	4	0	74	13	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	46	12	12	3	0	74	15	196

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	44	18	5	2	2	2	75	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	29	14	17	7	0	0	62	24	89
2017	University certificate or diploma below the bachelor's level	19	52	9	10	10	0	0	71	19	21
2017	Bachelor's degree	29	37	16	11	6	0	0	66	17	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	18	14	9	1	0	59	23	187
2014	Secondary or high school graduation certificate or equivalent or less	31	31	8	24	5	0	0	63	29	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	45	14	6	6	0	0	74	12	113
2014	University certificate or diploma below the bachelor's level	47	26	9	9	9	0	0	74	18	23
2014	Bachelor's degree	25	38	16	13	6	1	1	64	20	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	27	17	22	9	1	0	52	31	170
2011	Secondary or high school graduation certificate or equivalent or less	36	42	10	8	4	0	0	78	12	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	34	15	12	5	1	0	68	16	131
2011	University certificate or diploma below the bachelor's level	28	45	13	6	8	0	0	73	14	36
2011	Bachelor's degree	28	39	16	11	4	1	0	68	16	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	36	18	13	7	0	0	62	21	195

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	48	5	12	0	83	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	41	9	8	7	76	15	89
2017	University certificate or diploma below the bachelor's level	19	43	9	15	14	62	30	21
2017	Bachelor's degree	28	44	8	15	4	73	19	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	43	15	7	4	74	10	187

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	36	49	3	6	3	2	0	87	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	40	8	4	4	0	0	84	8	89
2017	University certificate or diploma below the bachelor's level	39	37	10	5	9	0	0	75	14	21
2017	Bachelor's degree	40	44	8	5	2	1	0	85	7	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	42	12	5	1	0	1	82	6	184
2014	Secondary or high school graduation certificate or equivalent or less	46	40	7	3	3	2	0	87	6	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	36	11	5	1	0	0	83	6	113
2014	University certificate or diploma below the bachelor's level	57	34	0	0	4	4	0	96	4	24
2014	Bachelor's degree	40	44	10	3	2	0	0	85	5	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	42	10	4	2	1	0	84	6	170
2011	Secondary or high school graduation certificate or equivalent or less	56	31	10	1	2	0	0	87	3	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	42	9	1	0	0	0	90	1	130
2011	University certificate or diploma below the bachelor's level	48	38	5	3	6	0	0	86	8	36
2011	Bachelor's degree	47	39	8	4	2	1	0	87	5	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	34	4	4	1	0	0	91	5	194
2008	Secondary or high school graduation certificate or equivalent or less	48	37	4	5	5	1	0	86	10	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	36	9	2	1	2	0	88	3	153
2008	University certificate or diploma below the bachelor's level	42	47	6	3	3	0	0	89	6	35
2008	Bachelor's degree	49	38	7	4	1	1	0	88	5	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	36	6	3	4	0	0	87	7	198

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	33	20	8	3	0	69	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	33	17	8	8	0	67	16	89
2017	University certificate or diploma below the bachelor's level	29	43	5	9	10	4	74	20	21
2017	Bachelor's degree	27	40	16	9	8	0	67	17	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	16	10	6	1	68	16	185

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	40	8	0	2	0	0	90	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	58	25	9	6	2	0	0	83	8	89
2017	University certificate or diploma below the bachelor's level	48	24	18	10	0	0	0	72	10	21
2017	Bachelor's degree	38	44	11	3	3	1	0	83	6	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	37	12	3	3	0	0	82	6	187
2014	Secondary or high school graduation certificate or equivalent or less	60	28	10	2	0	0	0	89	2	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	67	25	7	1	0	0	0	92	1	113
2014	University certificate or diploma below the bachelor's level	67	29	0	0	4	0	0	96	4	24
2014	Bachelor's degree	55	33	6	4	2	0	0	88	5	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	36	11	2	3	1	1	83	6	170
2011	Secondary or high school graduation certificate or equivalent or less	65	27	7	0	1	0	0	92	1	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	25	6	2	2	0	0	91	3	129
2011	University certificate or diploma below the bachelor's level	56	33	11	0	0	0	0	89	0	36
2011	Bachelor's degree	50	37	10	1	1	0	0	87	2	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	54	32	7	7	0	1	0	86	7	194

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	45	12	8	5	0	0	74	13	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	44	8	12	5	1	0	75	16	89
2017	University certificate or diploma below the bachelor's level	30	41	14	15	0	0	0	71	15	21
2017	Bachelor's degree	29	43	12	10	5	1	0	73	14	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	43	13	9	5	0	1	72	14	186
2014	Secondary or high school graduation certificate or equivalent or less	28	44	3	15	5	0	5	76	21	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	41	13	12	5	0	0	70	17	113
2014	University certificate or diploma below the bachelor's level	33	37	13	4	8	4	0	73	13	24
2014	Bachelor's degree	25	38	17	15	5	0	0	63	20	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	43	19	9	8	1	0	64	17	169
2011	Secondary or high school graduation certificate or equivalent or less	45	41	4	7	3	0	0	86	10	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	37	12	8	3	1	1	76	12	129
2011	University certificate or diploma below the bachelor's level	31	44	8	3	11	0	3	77	14	36
2011	Bachelor's degree	27	45	12	11	4	1	0	73	15	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38	8	11	6	0	1	75	17	193

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	38	13	10	5	0	0	71	16	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	35	16	6	5	0	0	73	10	89
2017	University certificate or diploma below the bachelor's level	34	42	14	10	0	0	0	76	10	21
2017	Bachelor's degree	38	32	12	9	8	0	0	70	18	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	33	17	7	7	0	1	69	14	187
2014	Secondary or high school graduation certificate or equivalent or less	34	34	15	10	6	0	2	69	16	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	38	13	11	2	0	0	73	14	113
2014	University certificate or diploma below the bachelor's level	46	42	4	0	8	0	0	87	8	24
2014	Bachelor's degree	24	40	16	16	4	0	1	64	20	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	35	15	13	10	1	1	62	23	170

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	47	11	10	0	0	0	79	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	34	15	10	3	0	0	72	13	89
2017	University certificate or diploma below the bachelor's level	38	33	23	5	0	0	0	71	5	21
2017	Bachelor's degree	33	38	13	10	4	0	1	72	15	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	44	15	5	7	0	2	72	12	187
2014	Secondary or high school graduation certificate or equivalent or less	33	40	11	10	6	0	0	73	16	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	37	18	6	3	0	0	73	9	113
2014	University certificate or diploma below the bachelor's level	41	46	0	4	8	0	0	87	13	24
2014	Bachelor's degree	31	40	15	9	5	0	0	71	14	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	39	16	10	6	1	0	68	16	170
2011	Secondary or high school graduation certificate or equivalent or less	48	38	10	3	1	0	0	86	4	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	37	12	5	1	1	1	82	6	130
2011	University certificate or diploma below the bachelor's level	51	32	9	3	3	0	3	85	6	36
2011	Bachelor's degree	40	44	10	4	2	0	0	84	6	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	39	10	7	2	0	1	81	9	194

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	38	10	3	5	0	82	8	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	37	15	4	3	0	77	8	89
2017	University certificate or diploma below the bachelor's level	34	51	10	5	0	0	85	5	21
2017	Bachelor's degree	34	45	11	5	6	0	78	11	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	41	13	9	4	1	74	13	187
2014	Secondary or high school graduation certificate or equivalent or less	36	45	11	5	3	0	80	8	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	45	12	2	1	0	84	3	113
2014	University certificate or diploma below the bachelor's level	41	38	17	0	4	0	78	4	24
2014	Bachelor's degree	35	42	12	8	4	0	77	11	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	39	16	9	2	1	72	12	170
2011	Secondary or high school graduation certificate or equivalent or less	59	27	10	3	1	0	86	4	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	38	8	2	2	0	87	5	131
2011	University certificate or diploma below the bachelor's level	36	45	11	8	0	0	81	8	36
2011	Bachelor's degree	40	42	11	5	2	0	81	8	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	44	7	10	4	0	80	13	193
2008	Secondary or high school graduation certificate or equivalent or less	52	34	5	5	4	0	86	9	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	9	5	1	0	85	6	153
2008	University certificate or diploma below the bachelor's level	40	44	7	0	8	0	85	8	35
2008	Bachelor's degree	35	48	8	7	2	0	83	9	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	47	9	8	3	0	79	11	198

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	30	7	5	5	0	2	83	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	27	17	4	1	1	0	78	5	89
2017	University certificate or diploma below the bachelor's level	60	25	10	6	0	0	0	84	6	20
2017	Bachelor's degree	36	36	15	9	2	0	1	74	11	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	30	13	9	6	1	0	72	15	187
2014	Secondary or high school graduation certificate or equivalent or less	53	35	9	2	1	0	0	88	3	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	29	11	4	4	0	0	80	8	113
2014	University certificate or diploma below the bachelor's level	59	20	17	0	4	0	0	79	4	24
2014	Bachelor's degree	38	40	18	4	1	0	0	77	5	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	33	13	10	5	1	1	72	15	170
2011	Secondary or high school graduation certificate or equivalent or less	44	30	16	7	3	0	0	74	11	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	37	16	6	2	0	0	76	8	131
2011	University certificate or diploma below the bachelor's level	37	35	20	3	6	0	0	72	8	36
2011	Bachelor's degree	34	39	18	6	2	0	0	73	8	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	36	18	9	5	0	1	68	14	193
2008	Secondary or high school graduation certificate or equivalent or less	44	30	19	3	3	0	0	74	7	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	40	17	9	3	0	1	70	13	154
2008	University certificate or diploma below the bachelor's level	25	37	22	12	5	0	0	61	17	36
2008	Bachelor's degree	34	33	19	10	4	0	0	67	15	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	35	20	11	6	0	1	63	17	197

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	5	15	42	24	10	2	3	35	21	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	28	30	11	19	1	4	32	36	89
2017	University certificate or diploma below the bachelor's level	5	32	39	14	0	0	10	15	41	21
2017	Bachelor's degree	12	22	41	14	7	1	2	22	36	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	22	35	18	12	2	4	32	31	185
2014	Secondary or high school graduation certificate or equivalent or less	16	26	33	19	3	0	3	23	43	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	31	38	16	2	2	1	18	43	113
2014	University certificate or diploma below the bachelor's level	4	21	47	13	4	9	3	19	28	24
2014	Bachelor's degree	8	22	40	21	7	1	1	28	31	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	20	40	20	7	2	2	28	30	169
2011	Secondary or high school graduation certificate or equivalent or less	13	12	46	21	6	0	2	28	26	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	21	32	23	10	1	4	34	32	131
2011	University certificate or diploma below the bachelor's level	17	19	31	22	5	0	5	29	38	36
2011	Bachelor's degree	7	25	35	23	7	0	2	31	33	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	25	38	19	7	1	4	27	33	194
2008	Secondary or high school graduation certificate or equivalent or less	13	28	23	23	10	1	2	34	42	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	26	33	20	5	1	1	26	41	153
2008	University certificate or diploma below the bachelor's level	8	30	50	10	0	0	3	10	38	36
2008	Bachelor's degree	12	34	35	14	4	0	1	17	47	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	27	37	16	8	0	1	24	39	198

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	14	33	17	22	3	5	42	22	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	18	33	14	21	1	6	37	28	89
2017	University certificate or diploma below the bachelor's level	23	14	24	5	30	0	5	36	39	21
2017	Bachelor's degree	14	19	31	18	11	3	3	31	35	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	20	34	17	15	4	5	35	28	183
2014	Secondary or high school graduation certificate or equivalent or less	13	15	36	22	8	0	5	32	30	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	22	29	20	10	2	7	32	36	113
2014	University certificate or diploma below the bachelor's level	8	13	34	21	16	4	3	41	23	24
2014	Bachelor's degree	7	14	34	29	13	3	1	43	22	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	16	28	31	12	2	2	45	26	169
2011	Secondary or high school graduation certificate or equivalent or less	8	16	32	25	13	2	4	41	25	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	2	16	30	30	12	2	7	46	20	131
2011	University certificate or diploma below the bachelor's level	9	11	33	23	16	0	8	42	22	36
2011	Bachelor's degree	6	13	27	34	15	1	4	52	20	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	18	30	25	16	2	2	43	25	195
2008	Secondary or high school graduation certificate or equivalent or less	12	24	25	23	13	2	1	37	38	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	26	26	12	2	3	40	33	152
2008	University certificate or diploma below the bachelor's level	10	22	39	14	9	2	3	25	34	36
2008	Bachelor's degree	12	22	30	20	11	3	2	33	36	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	26	28	21	11	2	1	33	38	198

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	29	23	13	13	6	9	31	43	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	27	28	12	16	1	8	31	39	89
2017	University certificate or diploma below the bachelor's level	14	23	34	10	10	5	5	22	40	21
2017	Bachelor's degree	18	23	34	10	10	3	3	21	43	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	19	28	21	9	2	4	31	39	184
2014	Secondary or high school graduation certificate or equivalent or less	16	24	34	11	3	5	6	16	45	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	28	29	13	7	2	2	21	48	113
2014	University certificate or diploma below the bachelor's level	25	21	25	13	12	0	3	26	48	24
2014	Bachelor's degree	23	26	32	10	4	1	4	15	51	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	30	32	13	5	2	3	19	48	170
2011	Secondary or high school graduation certificate or equivalent or less	10	18	28	29	10	2	3	40	29	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	20	30	26	9	1	6	38	30	130
2011	University certificate or diploma below the bachelor's level	17	27	14	22	8	0	11	34	50	36
2011	Bachelor's degree	16	20	29	21	7	2	5	30	39	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	24	30	21	8	1	3	30	39	195
2008	Secondary or high school graduation certificate or equivalent or less	13	21	34	16	9	2	4	27	36	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	24	30	20	8	2	3	29	40	152
2008	University certificate or diploma below the bachelor's level	16	24	35	5	10	4	6	17	45	36
2008	Bachelor's degree	16	26	24	19	9	2	5	29	45	257
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	28	27	22	6	1	4	30	42	198

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	2	16	26	24	26	0	7	53	18	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	13	30	28	15	1	6	46	22	89
2017	University certificate or diploma below the bachelor's level	5	4	28	33	10	5	14	54	11	21
2017	Bachelor's degree	9	18	36	18	17	1	2	35	28	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	19	34	26	13	1	3	40	24	182
2014	Secondary or high school graduation certificate or equivalent or less	7	17	37	28	5	2	4	35	25	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	19	35	26	10	0	1	37	28	112
2014	University certificate or diploma below the bachelor's level	4	13	34	34	12	0	3	48	17	24
2014	Bachelor's degree	5	16	41	25	9	2	3	35	22	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	16	37	26	11	2	3	39	22	168
2011	Secondary or high school graduation certificate or equivalent or less	8	21	32	27	7	1	3	36	30	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	17	26	29	13	1	6	46	26	131
2011	University certificate or diploma below the bachelor's level	14	14	29	31	8	0	3	41	29	36
2011	Bachelor's degree	5	16	38	27	11	1	2	39	22	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	21	32	23	11	1	3	35	32	195
2008	Secondary or high school graduation certificate or equivalent or less	7	16	36	24	14	0	3	39	24	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	21	30	27	12	1	2	40	29	154
2008	University certificate or diploma below the bachelor's level	3	22	43	23	0	2	7	26	27	36
2008	Bachelor's degree	8	23	37	21	8	1	2	30	32	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	38	20	12	0	2	32	29	198

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	9	38	18	16	2	8	37	20	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	13	30	18	19	4	5	40	26	87
2017	University certificate or diploma below the bachelor's level	14	14	20	33	5	0	14	44	33	21
2017	Bachelor's degree	14	21	32	17	12	1	3	30	36	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	21	24	21	15	1	4	38	36	184
2014	Secondary or high school graduation certificate or equivalent or less	15	39	24	15	3	0	5	19	56	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	27	28	14	8	0	3	23	49	112
2014	University certificate or diploma below the bachelor's level	17	12	39	13	8	9	3	23	33	24
2014	Bachelor's degree	21	24	29	17	5	1	3	23	47	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	20	38	14	8	1	4	23	37	169
2011	Secondary or high school graduation certificate or equivalent or less	10	26	25	21	14	0	5	37	37	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	25	31	15	10	0	4	26	41	131
2011	University certificate or diploma below the bachelor's level	18	20	26	18	8	3	6	29	42	34
2011	Bachelor's degree	13	20	34	20	8	1	5	29	35	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	27	28	15	8	1	3	24	47	195
2008	Secondary or high school graduation certificate or equivalent or less	11	22	35	13	16	0	3	29	34	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	17	39	12	10	1	3	24	36	153
2008	University certificate or diploma below the bachelor's level	15	19	34	14	8	4	6	25	37	36
2008	Bachelor's degree	17	27	28	14	8	1	5	23	47	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	20	26	21	12	1	3	34	38	198

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	25	23	11	13	2	5	26	49	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	22	21	15	14	3	6	32	45	89
2017	University certificate or diploma below the bachelor's level	24	15	21	15	0	10	14	20	52	20
2017	Bachelor's degree	16	25	26	16	11	3	4	29	43	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	26	30	19	8	5	3	29	39	185
2014	Secondary or high school graduation certificate or equivalent or less	15	18	28	20	14	2	4	36	34	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	21	24	28	11	1	4	41	33	113
2014	University certificate or diploma below the bachelor's level	8	21	21	29	8	4	7	43	34	24
2014	Bachelor's degree	5	16	36	24	12	1	6	39	23	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	6	17	29	28	13	3	5	44	25	168
2011	Secondary or high school graduation certificate or equivalent or less	10	20	32	20	12	0	7	35	31	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	7	20	27	25	15	1	5	43	28	131
2011	University certificate or diploma below the bachelor's level	12	13	17	28	13	3	13	50	30	36
2011	Bachelor's degree	6	15	27	28	18	1	6	49	22	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	19	34	19	12	1	4	33	31	195
2008	Secondary or high school graduation certificate or equivalent or less	13	34	24	18	6	1	3	25	49	127
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	23	33	12	12	2	3	26	40	153
2008	University certificate or diploma below the bachelor's level	17	16	34	17	8	4	3	27	36	36
2008	Bachelor's degree	16	30	25	14	8	2	5	24	49	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	29	35	13	6	1	1	19	45	198

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	6	17	27	19	16	7	7	40	28	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	16	36	17	13	2	5	32	30	89
2017	University certificate or diploma below the bachelor's level	15	14	32	20	5	0	14	29	34	21
2017	Bachelor's degree	17	18	37	13	9	3	2	24	37	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	21	39	17	7	3	3	25	34	185
2014	Secondary or high school graduation certificate or equivalent or less	14	26	34	16	5	0	5	22	42	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	9	19	44	18	5	3	3	24	29	112
2014	University certificate or diploma below the bachelor's level	12	26	29	8	12	9	3	23	43	24
2014	Bachelor's degree	16	18	38	16	7	3	2	24	36	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	23	33	22	5	1	3	28	38	168

Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	33	3	4	2	0	0	90	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	26	2	6	1	0	1	90	7	89
2017	University certificate or diploma below the bachelor's level	60	24	0	5	5	5	0	89	11	20
2017	Bachelor's degree	63	27	4	3	1	0	1	91	4	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	25	3	4	4	1	1	89	8	187
2014	Secondary or high school graduation certificate or equivalent or less	74	18	2	3	3	0	0	92	6	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	70	24	4	2	0	0	0	94	2	113
2014	University certificate or diploma below the bachelor's level	96	4	0	0	0	0	0	100	0	24
2014	Bachelor's degree	75	17	2	5	1	0	0	92	6	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	21	4	7	4	0	0	86	11	170
2011	Secondary or high school graduation certificate or equivalent or less	80	16	0	3	0	0	1	97	3	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	25	5	2	1	0	2	91	3	131
2011	University certificate or diploma below the bachelor's level	74	6	0	9	6	0	6	85	15	36
2011	Bachelor's degree	70	21	3	4	1	0	0	91	5	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	21	2	6	3	0	1	89	9	194
2008	Secondary or high school graduation certificate or equivalent or less	77	14	4	0	3	1	1	93	3	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	19	4	5	2	0	1	89	7	154
2008	University certificate or diploma below the bachelor's level	57	22	6	2	11	0	2	81	13	36
2008	Bachelor's degree	70	19	2	5	2	0	2	90	7	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	16	4	7	3	0	1	87	9	198

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	30	12	5	5	5	3	76	11	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	28	15	6	8	4	6	68	15	89
2017	University certificate or diploma below the bachelor's level	30	23	22	0	10	9	5	62	12	21
2017	Bachelor's degree	26	30	16	13	4	5	6	62	20	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	35	13	7	10	5	4	67	19	185
2014	Secondary or high school graduation certificate or equivalent or less	26	35	17	8	8	5	1	65	17	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	32	18	11	2	2	3	68	13	113
2014	University certificate or diploma below the bachelor's level	37	21	13	0	13	8	8	70	15	24
2014	Bachelor's degree	27	30	14	10	10	5	4	63	22	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	28	22	9	9	5	5	56	20	170

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	34	7	5	3	1	85	8	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	30	9	5	5	1	81	10	89
2017	University certificate or diploma below the bachelor's level	38	43	0	14	5	0	81	19	21
2017	Bachelor's degree	49	31	9	8	4	0	79	11	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	30	7	8	7	1	77	15	187
2014	Secondary or high school graduation certificate or equivalent or less	41	25	13	13	8	0	66	21	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	29	9	7	3	0	82	10	113
2014	University certificate or diploma below the bachelor's level	50	24	13	4	8	0	74	13	24
2014	Bachelor's degree	46	31	8	8	5	1	78	14	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	29	10	10	7	1	73	17	170

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	42	15	8	3	0	0	73	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	41	12	7	2	3	0	78	10	89
2017	University certificate or diploma below the bachelor's level	24	47	10	9	9	0	0	71	19	21
2017	Bachelor's degree	39	36	11	7	5	1	1	77	12	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	37	9	5	3	4	0	82	9	187
2014	Secondary or high school graduation certificate or equivalent or less	31	40	12	7	11	0	0	71	18	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	16	10	1	0	1	72	12	113
2014	University certificate or diploma below the bachelor's level	41	38	13	0	8	0	0	79	8	24
2014	Bachelor's degree	33	43	11	6	3	2	1	79	10	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	42	12	6	6	2	1	75	12	170
2011	Secondary or high school graduation certificate or equivalent or less	43	37	11	4	3	2	0	81	8	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	44	11	8	2	2	2	79	9	131
2011	University certificate or diploma below the bachelor's level	30	44	9	9	8	0	0	74	17	36
2011	Bachelor's degree	37	42	9	9	3	2	0	79	12	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	38	9	9	3	1	0	79	12	195
2008	Secondary or high school graduation certificate or equivalent or less	36	43	8	6	3	2	2	82	10	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	35	9	10	6	2	1	75	16	154
2008	University certificate or diploma below the bachelor's level	25	53	3	7	9	3	0	80	17	36
2008	Bachelor's degree	36	46	8	7	2	1	0	82	9	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	36	8	10	2	0	2	80	12	198

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	40	13	10	3	8	0	72	14	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	23	14	11	6	12	1	65	19	89
2017	University certificate or diploma below the bachelor's level	29	28	14	10	9	0	10	63	21	21
2017	Bachelor's degree	37	24	10	13	4	11	0	69	20	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	29	11	8	6	6	1	72	15	187
2014	Secondary or high school graduation certificate or equivalent or less	31	25	12	10	8	13	2	66	21	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	30	19	7	7	4	1	65	15	113
2014	University certificate or diploma below the bachelor's level	34	34	17	4	8	3	0	70	13	24
2014	Bachelor's degree	29	35	10	8	8	7	3	71	18	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	31	11	11	7	7	1	68	19	170
2011	Secondary or high school graduation certificate or equivalent or less	47	23	10	6	6	8	0	76	13	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	22	12	14	4	2	3	69	19	130
2011	University certificate or diploma below the bachelor's level	49	16	9	9	9	8	0	71	19	36
2011	Bachelor's degree	43	30	11	5	4	8	0	78	9	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	29	8	7	5	5	0	80	12	192
2008	Secondary or high school graduation certificate or equivalent or less	41	29	8	6	6	8	2	78	13	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	23	13	8	5	5	1	73	14	153
2008	University certificate or diploma below the bachelor's level	28	42	8	5	14	2	0	72	20	36
2008	Bachelor's degree	45	28	9	8	3	8	0	79	12	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	25	8	6	7	5	1	77	14	198

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	35	9	13	10	8	7	63	27	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	21	23	16	9	10	3	44	29	89
2017	University certificate or diploma below the bachelor's level	5	15	19	28	9	19	5	25	50	21
2017	Bachelor's degree	9	21	15	22	7	23	3	41	39	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	27	14	16	12	16	2	50	33	187
2014	Secondary or high school graduation certificate or equivalent or less	10	22	18	15	17	15	3	39	39	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	19	24	14	13	11	4	40	32	113
2014	University certificate or diploma below the bachelor's level	4	13	40	0	13	22	8	25	19	23
2014	Bachelor's degree	9	25	15	15	15	18	3	43	38	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	24	15	17	17	16	4	39	41	170

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	41	5	9	2	0	85	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	40	7	8	1	0	84	9	89
2017	University certificate or diploma below the bachelor's level	43	47	0	10	0	0	90	10	21
2017	Bachelor's degree	45	40	8	5	1	0	85	7	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	41	7	4	2	1	87	6	187
2014	Secondary or high school graduation certificate or equivalent or less	39	45	10	5	1	0	84	6	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	31	11	5	2	0	82	7	113
2014	University certificate or diploma below the bachelor's level	41	42	9	0	8	0	83	8	24
2014	Bachelor's degree	43	40	7	7	3	0	83	9	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	47	9	4	3	1	83	7	170

Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	33	8	6	3	2	2	82	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	31	10	3	6	0	1	81	9	89
2017	University certificate or diploma below the bachelor's level	37	38	10	10	5	0	0	75	14	21
2017	Bachelor's degree	42	34	11	8	4	0	1	77	12	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	35	8	12	5	1	2	75	17	187
2014	Secondary or high school graduation certificate or equivalent or less	47	27	10	8	3	3	2	78	12	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	31	17	5	2	0	0	76	7	113
2014	University certificate or diploma below the bachelor's level	54	25	8	4	8	0	0	79	13	24
2014	Bachelor's degree	37	37	11	8	8	0	0	74	16	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	39	15	12	8	1	1	65	20	170
2011	Secondary or high school graduation certificate or equivalent or less	55	29	10	3	3	0	0	84	7	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	35	11	6	5	0	1	78	12	131
2011	University certificate or diploma below the bachelor's level	48	27	14	9	3	0	0	75	12	36
2011	Bachelor's degree	34	39	14	6	5	1	1	75	11	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	36	11	9	4	0	1	76	13	195
2008	Secondary or high school graduation certificate or equivalent or less	42	28	13	10	6	1	0	71	17	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	17	7	5	0	1	71	12	154
2008	University certificate or diploma below the bachelor's level	43	40	7	3	8	0	0	83	10	36
2008	Bachelor's degree	26	41	14	12	7	0	1	67	19	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	33	14	13	10	1	2	61	24	196

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	55	23	11	3	4	3	0	81	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	27	9	4	3	5	0	82	8	89
2017	University certificate or diploma below the bachelor's level	38	38	9	10	0	5	0	80	10	21
2017	Bachelor's degree	48	29	12	4	4	2	1	80	8	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	31	6	7	5	2	1	82	12	187
2014	Secondary or high school graduation certificate or equivalent or less	41	33	8	6	7	3	2	78	13	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	31	8	9	1	1	1	82	10	113
2014	University certificate or diploma below the bachelor's level	50	20	4	17	4	0	4	74	22	24
2014	Bachelor's degree	39	31	15	7	5	2	0	72	12	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	39	14	7	3	3	0	74	11	170
2011	Secondary or high school graduation certificate or equivalent or less	54	30	9	3	3	0	1	85	7	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	30	13	5	2	2	3	79	7	131
2011	University certificate or diploma below the bachelor's level	46	28	8	12	6	0	0	74	18	35
2011	Bachelor's degree	45	34	10	4	5	3	0	81	9	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	34	7	7	6	1	1	80	13	195
2008	Secondary or high school graduation certificate or equivalent or less	48	36	5	4	5	1	1	85	9	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	32	10	8	5	1	1	76	14	153
2008	University certificate or diploma below the bachelor's level	36	35	8	14	3	4	0	74	18	36
2008	Bachelor's degree	36	34	13	10	4	2	0	72	15	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	24	13	10	7	5	2	68	18	196

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	32	8	5	3	2	0	83	8	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	35	8	3	4	1	0	84	8	89
2017	University certificate or diploma below the bachelor's level	34	46	10	10	0	0	0	80	10	21
2017	Bachelor's degree	46	33	9	9	3	0	0	79	12	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	34	7	7	4	0	1	81	11	187
2014	Secondary or high school graduation certificate or equivalent or less	43	36	7	11	2	0	2	80	13	60
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	27	14	10	6	0	0	70	16	113
2014	University certificate or diploma below the bachelor's level	59	33	0	4	4	0	0	92	8	24
2014	Bachelor's degree	40	38	6	8	7	1	0	79	15	214
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	39	12	9	5	1	0	74	14	170
2011	Secondary or high school graduation certificate or equivalent or less	52	34	5	3	3	1	1	88	7	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	32	13	8	2	1	1	76	11	130
2011	University certificate or diploma below the bachelor's level	45	36	11	3	6	0	0	81	8	36
2011	Bachelor's degree	44	37	10	5	3	1	0	82	9	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	37	10	7	5	0	1	78	12	195
2008	Secondary or high school graduation certificate or equivalent or less	48	32	8	7	4	1	0	81	11	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	35	12	11	3	0	1	73	15	154
2008	University certificate or diploma below the bachelor's level	43	44	6	5	3	0	0	87	8	36
2008	Bachelor's degree	36	35	13	11	5	0	0	71	16	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	33	7	12	8	1	2	72	21	196

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	23	0	0	0	0	0	100	0	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	16	1	0	1	0	0	98	1	89
2017	University certificate or diploma below the bachelor's level	72	28	0	0	0	0	0	100	0	21
2017	Bachelor's degree	84	12	2	2	0	0	0	96	2	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	13	3	3	2	0	2	93	5	187
2014	Secondary or high school graduation certificate or equivalent or less	87	11	2	0	0	0	0	98	0	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	82	14	3	1	1	0	0	96	2	113
2014	University certificate or diploma below the bachelor's level	96	0	0	4	0	0	0	96	4	24
2014	Bachelor's degree	80	13	1	3	1	0	1	94	5	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	72	19	4	1	3	0	1	91	5	170
2011	Secondary or high school graduation certificate or equivalent or less	87	8	1	2	1	0	0	96	3	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	14	2	1	1	0	2	95	2	131
2011	University certificate or diploma below the bachelor's level	86	6	0	3	6	0	0	91	9	36
2011	Bachelor's degree	83	13	2	1	0	0	0	97	1	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	81	11	4	3	1	0	1	93	4	195
2008	Secondary or high school graduation certificate or equivalent or less	86	10	1	0	2	1	1	97	2	126
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	13	1	2	2	0	2	95	5	154
2008	University certificate or diploma below the bachelor's level	73	16	0	2	7	0	2	91	9	36
2008	Bachelor's degree	83	11	2	3	1	0	1	95	4	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	77	11	4	3	3	0	2	90	6	197

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	50	25	10	5	3	3	3	80	9	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	44	28	2	8	8	7	2	80	17	88
2017	University certificate or diploma below the bachelor's level	51	9	14	5	15	0	5	64	21	21
2017	Bachelor's degree	57	27	7	4	1	2	1	87	6	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	53	23	5	6	5	3	5	82	12	187
2014	Secondary or high school graduation certificate or equivalent or less	57	16	7	3	3	7	8	85	8	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	23	7	3	2	2	3	87	5	113
2014	University certificate or diploma below the bachelor's level	67	8	4	8	8	0	4	78	17	24
2014	Bachelor's degree	48	29	7	7	4	2	3	81	12	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	28	5	5	8	2	6	81	14	170
2011	Secondary or high school graduation certificate or equivalent or less	63	23	2	4	2	1	4	91	7	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	24	8	7	6	2	1	79	13	131
2011	University certificate or diploma below the bachelor's level	47	22	0	11	9	3	8	78	22	36
2011	Bachelor's degree	51	28	7	7	2	1	4	83	9	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	27	5	7	4	2	7	82	12	195

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	59	27	9	3	2	0	0	86	5	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	62	23	7	2	3	2	0	87	6	88
2017	University certificate or diploma below the bachelor's level	61	24	10	0	5	0	0	85	5	21
2017	Bachelor's degree	59	26	4	8	3	0	0	85	11	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	21	6	5	6	1	2	82	11	187

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	57	30	9	5	0	0	0	86	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	29	10	5	2	2	0	83	7	88
2017	University certificate or diploma below the bachelor's level	62	23	15	0	0	0	0	85	0	21
2017	Bachelor's degree	58	24	9	4	3	2	0	84	7	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	55	25	8	6	3	2	1	82	10	187

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	30	12	3	2	2	0	83	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	25	13	7	2	0	0	78	9	88
2017	University certificate or diploma below the bachelor's level	43	37	10	10	0	0	0	80	10	21
2017	Bachelor's degree	54	29	8	5	5	0	0	82	10	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	49	27	7	8	6	1	1	77	15	186
2014	Secondary or high school graduation certificate or equivalent or less	53	29	6	6	5	0	0	82	11	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	52	31	13	2	3	0	0	82	5	113
2014	University certificate or diploma below the bachelor's level	71	12	4	4	8	0	0	83	13	24
2014	Bachelor's degree	42	34	9	8	8	0	0	75	16	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	28	12	12	8	1	0	68	21	170

Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	29	25	6	4	6	6	60	11	17
2017	Bachelor's degree	29	35	22	2	3	0	8	71	6	57
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	54	7	1	4	3	6	86	6	71
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	41	14	8	7	0	9	69	16	22
2014	Bachelor's degree	31	37	10	7	5	7	4	76	13	60
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38	8	13	5	3	11	70	21	61

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	28	41	16	11	0	3	2	72	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	35	15	8	4	7	0	71	13	89
2017	University certificate or diploma below the bachelor's level	29	38	10	0	14	9	0	74	16	21
2017	Bachelor's degree	27	39	12	9	5	8	0	72	15	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	31	19	8	3	12	0	66	12	187
2014	Secondary or high school graduation certificate or equivalent or less	37	30	11	3	6	12	0	76	11	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	43	16	8	0	10	0	73	9	113
2014	University certificate or diploma below the bachelor's level	33	33	22	4	8	0	0	66	13	24
2014	Bachelor's degree	22	38	19	7	4	11	0	66	12	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	33	18	7	6	12	0	65	15	170
2011	Secondary or high school graduation certificate or equivalent or less	31	34	9	11	5	11	0	72	18	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	36	15	9	5	5	2	69	15	130
2011	University certificate or diploma below the bachelor's level	19	50	14	11	6	0	0	69	17	36
2011	Bachelor's degree	24	31	15	14	6	10	0	61	22	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	28	17	13	11	10	0	54	27	193

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	43	16	11	4	0	2	69	15	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	33	12	15	8	3	0	64	24	89
2017	University certificate or diploma below the bachelor's level	38	33	5	5	4	9	5	83	11	21
2017	Bachelor's degree	19	44	12	11	8	4	1	67	20	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	40	17	10	4	4	0	68	15	187
2014	Secondary or high school graduation certificate or equivalent or less	33	34	17	10	5	2	0	68	15	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	36	22	13	4	3	0	60	17	113
2014	University certificate or diploma below the bachelor's level	33	37	13	8	8	0	0	70	17	24
2014	Bachelor's degree	22	33	22	12	7	4	0	57	19	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	34	19	14	9	3	0	57	24	170
2011	Secondary or high school graduation certificate or equivalent or less	33	34	15	9	7	2	0	69	16	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	21	10	6	2	1	61	17	130
2011	University certificate or diploma below the bachelor's level	27	36	22	6	6	3	0	66	12	36
2011	Bachelor's degree	20	37	21	11	8	3	0	59	19	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	33	22	15	10	2	1	52	25	193
2008	Secondary or high school graduation certificate or equivalent or less	23	37	14	13	10	3	0	62	24	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	24	22	11	11	6	1	53	23	153
2008	University certificate or diploma below the bachelor's level	15	38	17	10	11	8	0	59	23	36
2008	Bachelor's degree	23	34	16	15	8	4	1	59	24	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	30	20	15	13	4	0	50	29	198

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	38	21	14	3	0	2	61	17	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	38	22	8	8	7	0	59	17	89
2017	University certificate or diploma below the bachelor's level	34	23	9	20	4	5	5	63	27	21
2017	Bachelor's degree	10	41	19	12	8	9	0	56	23	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	34	19	18	5	7	0	55	25	187
2014	Secondary or high school graduation certificate or equivalent or less	20	30	17	10	10	11	2	58	22	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	34	21	15	5	10	0	55	22	112
2014	University certificate or diploma below the bachelor's level	29	21	22	21	8	0	0	49	29	24
2014	Bachelor's degree	10	32	23	14	10	10	0	47	27	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	31	18	23	11	6	0	44	37	170
2011	Secondary or high school graduation certificate or equivalent or less	21	41	17	12	4	5	0	65	17	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	37	19	14	5	7	2	59	20	129
2011	University certificate or diploma below the bachelor's level	11	36	33	6	8	6	0	50	15	36
2011	Bachelor's degree	12	41	20	12	8	7	0	57	21	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	38	21	15	8	4	0	54	24	195
2008	Secondary or high school graduation certificate or equivalent or less	13	36	21	13	9	7	0	53	24	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	12	28	27	18	8	7	0	43	28	154
2008	University certificate or diploma below the bachelor's level	0	36	26	17	10	10	0	40	31	36
2008	Bachelor's degree	11	35	20	22	8	5	0	48	31	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	31	17	23	10	7	0	46	36	198

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	36	16	20	0	6	2	61	21	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	16	12	5	8	0	65	18	89
2017	University certificate or diploma below the bachelor's level	35	29	11	10	10	0	5	67	21	20
2017	Bachelor's degree	25	37	12	9	11	5	0	65	21	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	37	18	10	7	6	0	63	18	187
2014	Secondary or high school graduation certificate or equivalent or less	25	26	21	12	10	6	0	54	24	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	25	22	16	5	12	0	51	24	113
2014	University certificate or diploma below the bachelor's level	33	20	22	12	8	4	0	56	22	24
2014	Bachelor's degree	17	27	20	17	10	9	0	49	30	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	30	17	17	12	9	0	49	32	170
2011	Secondary or high school graduation certificate or equivalent or less	21	44	16	6	11	3	0	67	17	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	34	20	9	5	6	2	63	15	128
2011	University certificate or diploma below the bachelor's level	14	28	14	21	11	12	0	48	36	35
2011	Bachelor's degree	18	33	18	14	8	9	0	57	24	265
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	30	24	15	9	5	0	49	26	195
2008	Secondary or high school graduation certificate or equivalent or less	17	35	19	11	9	9	0	57	22	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	27	25	15	11	7	0	46	27	152
2008	University certificate or diploma below the bachelor's level	6	31	22	15	11	15	0	43	31	36
2008	Bachelor's degree	17	34	15	13	10	10	0	57	26	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	31	19	18	10	7	0	49	30	198

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	14	43	26	8	5	3	0	59	14	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	42	17	10	8	1	0	64	18	89
2017	University certificate or diploma below the bachelor's level	24	37	20	5	9	0	5	63	15	21
2017	Bachelor's degree	14	40	17	14	10	4	0	56	26	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	40	19	15	5	2	0	60	20	187
2014	Secondary or high school graduation certificate or equivalent or less	18	35	22	11	13	2	0	53	24	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	35	19	14	8	7	0	56	23	112
2014	University certificate or diploma below the bachelor's level	29	34	21	8	8	0	0	63	17	24
2014	Bachelor's degree	16	31	20	20	9	2	0	49	30	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	38	21	19	14	2	0	44	34	170
2011	Secondary or high school graduation certificate or equivalent or less	24	45	16	4	10	1	0	70	14	91
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	45	13	12	7	2	1	67	20	129
2011	University certificate or diploma below the bachelor's level	27	36	20	8	6	3	0	65	14	36
2011	Bachelor's degree	16	42	16	17	7	3	0	60	24	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	38	17	17	8	3	0	57	26	194
2008	Secondary or high school graduation certificate or equivalent or less	17	46	12	15	10	1	0	63	25	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	40	20	19	5	1	0	56	24	154
2008	University certificate or diploma below the bachelor's level	10	53	16	13	8	0	0	63	21	36
2008	Bachelor's degree	14	41	14	18	11	2	0	56	29	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	37	13	21	13	4	0	51	35	198

Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	27	42	19	7	3	2	0	70	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	45	17	1	3	3	0	78	4	89
2017	University certificate or diploma below the bachelor's level	38	30	14	9	9	0	0	67	18	21
2017	Bachelor's degree	27	42	17	11	3	1	0	69	14	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	48	12	11	4	2	0	73	15	186
2014	Secondary or high school graduation certificate or equivalent or less	39	38	14	7	0	2	0	79	7	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	39	18	7	4	3	0	69	12	113
2014	University certificate or diploma below the bachelor's level	41	38	8	0	13	0	0	79	13	24
2014	Bachelor's degree	24	42	15	13	5	1	0	66	18	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	42	17	13	4	1	0	66	17	170
2011	Secondary or high school graduation certificate or equivalent or less	38	46	10	3	1	2	0	85	5	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	41	12	5	1	1	1	81	6	131
2011	University certificate or diploma below the bachelor's level	23	52	17	3	3	3	0	77	6	35
2011	Bachelor's degree	36	45	10	6	2	1	0	82	8	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	41	40	12	5	3	0	0	81	7	195

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	55	9	7	0	5	0	83	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	39	11	4	2	2	0	82	7	89
2017	University certificate or diploma below the bachelor's level	44	34	18	0	4	0	0	78	4	21
2017	Bachelor's degree	36	45	9	4	1	5	0	85	5	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	45	8	2	2	6	0	87	4	186
2014	Secondary or high school graduation certificate or equivalent or less	38	49	5	3	0	3	2	91	3	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	41	18	3	0	7	2	77	3	113
2014	University certificate or diploma below the bachelor's level	37	37	17	0	0	8	0	81	0	24
2014	Bachelor's degree	35	43	12	3	1	5	1	84	4	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	41	10	2	2	7	0	84	4	170
2011	Secondary or high school graduation certificate or equivalent or less	47	33	11	3	1	4	0	84	4	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	32	14	2	0	4	2	83	2	131
2011	University certificate or diploma below the bachelor's level	30	53	8	3	3	3	0	86	6	36
2011	Bachelor's degree	44	35	12	4	1	4	1	83	5	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	38	8	2	1	3	0	88	4	194

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	40	10	3	2	0	0	85	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	35	14	5	3	6	1	77	8	88
2017	University certificate or diploma below the bachelor's level	34	33	9	6	10	4	5	74	17	21
2017	Bachelor's degree	35	33	13	12	3	3	1	71	16	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	36	14	8	4	2	1	73	13	185
2014	Secondary or high school graduation certificate or equivalent or less	34	46	5	6	1	7	0	86	9	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	40	13	9	2	3	3	75	11	113
2014	University certificate or diploma below the bachelor's level	33	34	9	8	8	4	4	73	18	24
2014	Bachelor's degree	34	34	10	12	5	6	1	72	17	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	43	8	8	7	2	1	76	16	170
2011	Secondary or high school graduation certificate or equivalent or less	49	29	10	5	3	3	0	81	9	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	34	13	7	2	3	2	77	10	130
2011	University certificate or diploma below the bachelor's level	36	33	6	6	14	6	0	73	21	36
2011	Bachelor's degree	37	34	12	11	3	3	0	73	15	265
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	36	10	9	2	4	0	77	12	194
2008	Secondary or high school graduation certificate or equivalent or less	39	37	7	6	8	3	1	78	14	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	10	10	2	5	2	76	13	153
2008	University certificate or diploma below the bachelor's level	43	31	9	7	7	2	0	76	15	36
2008	Bachelor's degree	44	32	8	8	3	4	1	80	12	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	32	5	9	4	4	1	82	13	198

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	48	24	5	2	5	1	67	8	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	36	18	8	5	5	4	66	15	89
2017	University certificate or diploma below the bachelor's level	23	28	33	10	6	0	0	51	16	21
2017	Bachelor's degree	21	31	23	11	6	6	1	56	19	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	38	20	13	5	4	1	60	19	186
2014	Secondary or high school graduation certificate or equivalent or less	23	29	16	5	8	15	5	65	16	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	32	26	10	5	9	4	53	17	113
2014	University certificate or diploma below the bachelor's level	12	29	13	8	17	20	0	52	31	24
2014	Bachelor's degree	22	25	19	17	7	7	2	52	27	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	31	21	13	7	8	1	56	22	170
2011	Secondary or high school graduation certificate or equivalent or less	28	34	20	6	5	7	0	66	13	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26	24	14	6	6	2	52	22	131
2011	University certificate or diploma below the bachelor's level	19	30	8	17	14	9	3	56	35	36
2011	Bachelor's degree	23	32	19	11	7	6	2	60	20	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	16	14	3	7	1	64	19	193

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	19	32	24	10	3	6	5	58	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	15	25	14	12	9	6	41	30	89
2017	University certificate or diploma below the bachelor's level	19	29	14	18	15	0	5	50	34	21
2017	Bachelor's degree	13	23	19	14	14	13	3	43	34	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	22	20	12	14	11	9	43	32	186
2014	Secondary or high school graduation certificate or equivalent or less	22	23	10	14	9	11	11	57	30	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	21	24	9	10	15	5	46	24	113
2014	University certificate or diploma below the bachelor's level	17	21	26	8	8	12	8	48	20	24
2014	Bachelor's degree	15	16	17	18	15	15	4	39	40	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	16	23	14	16	11	7	36	36	170
2011	Secondary or high school graduation certificate or equivalent or less	26	20	16	11	12	12	3	54	27	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	24	22	14	6	16	5	47	25	131
2011	University certificate or diploma below the bachelor's level	16	27	10	9	12	20	5	58	28	36
2011	Bachelor's degree	14	17	16	15	13	19	6	41	37	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	16	19	14	14	16	9	38	37	194

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	51	39	0	9	2	0	0	90	10	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	31	7	4	1	0	2	88	5	87
2017	University certificate or diploma below the bachelor's level	62	32	0	5	0	0	0	95	5	21
2017	Bachelor's degree	58	29	6	3	3	0	1	88	6	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	23	8	5	3	0	1	84	8	185
2014	Secondary or high school graduation certificate or equivalent or less	62	25	3	3	3	0	3	90	6	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	54	29	6	5	2	0	3	87	7	113
2014	University certificate or diploma below the bachelor's level	83	8	0	0	4	4	0	96	4	24
2014	Bachelor's degree	56	27	7	6	2	1	1	85	8	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	58	24	8	7	2	0	1	82	9	170

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	37	2	2	0	0	0	97	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	18	4	1	0	3	5	95	1	89
2017	University certificate or diploma below the bachelor's level	64	32	0	0	0	5	0	100	0	21
2017	Bachelor's degree	69	20	3	2	1	2	3	93	3	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	67	19	6	2	2	3	1	90	4	186
2014	Secondary or high school graduation certificate or equivalent or less	80	18	0	0	0	0	2	100	0	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	25	3	0	1	5	4	96	1	113
2014	University certificate or diploma below the bachelor's level	87	4	4	4	0	0	0	91	4	24
2014	Bachelor's degree	69	21	3	3	1	1	2	93	4	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	22	5	2	1	4	2	92	3	170
2011	Secondary or high school graduation certificate or equivalent or less	80	16	2	0	0	0	1	98	0	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	66	20	8	2	2	0	2	88	3	131
2011	University certificate or diploma below the bachelor's level	75	20	3	3	0	0	0	95	3	35
2011	Bachelor's degree	73	18	5	1	1	1	1	93	2	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	18	3	1	1	2	2	95	2	193
2008	Secondary or high school graduation certificate or equivalent or less	77	18	2	0	1	1	2	97	1	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	22	4	2	2	1	4	92	4	154
2008	University certificate or diploma below the bachelor's level	59	21	9	8	0	0	3	83	8	36
2008	Bachelor's degree	69	23	2	3	0	0	2	94	3	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	70	19	6	3	1	0	2	91	3	197

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	35	16	8	3	5	0	71	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	36	23	1	4	5	1	70	6	89
2017	University certificate or diploma below the bachelor's level	44	33	10	8	5	0	0	77	14	21
2017	Bachelor's degree	29	34	12	11	7	5	2	68	19	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	35	17	16	9	3	1	58	25	187
2014	Secondary or high school graduation certificate or equivalent or less	38	36	10	6	6	3	0	76	13	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	39	14	6	10	4	1	68	17	113
2014	University certificate or diploma below the bachelor's level	29	38	4	12	13	0	4	70	26	24
2014	Bachelor's degree	26	28	20	14	9	2	0	56	24	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	33	15	18	13	2	1	52	32	170
2011	Secondary or high school graduation certificate or equivalent or less	39	37	7	12	3	1	1	78	16	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	28	18	10	6	3	3	64	17	130
2011	University certificate or diploma below the bachelor's level	22	33	22	6	15	3	0	57	21	36
2011	Bachelor's degree	28	37	16	10	8	1	1	66	18	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	29	14	20	9	2	0	56	30	194
2008	Secondary or high school graduation certificate or equivalent or less	32	36	18	8	5	1	0	69	13	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	30	22	16	3	3	1	57	20	154
2008	University certificate or diploma below the bachelor's level	19	45	12	7	12	5	0	67	20	36
2008	Bachelor's degree	19	44	14	14	7	2	0	64	21	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	33	13	18	14	3	0	54	33	196

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	16	26	21	12	3	7	35	36	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	24	16	16	22	2	5	42	41	88
2017	University certificate or diploma below the bachelor's level	10	39	5	8	29	10	0	54	41	21
2017	Bachelor's degree	19	21	13	17	22	5	4	44	42	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	22	12	18	29	2	5	37	50	187
2014	Secondary or high school graduation certificate or equivalent or less	15	11	16	18	34	0	6	28	55	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	25	19	15	19	5	5	40	38	113
2014	University certificate or diploma below the bachelor's level	16	13	16	21	26	0	8	32	51	24
2014	Bachelor's degree	10	22	19	19	27	3	1	33	47	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	15	14	22	31	4	2	29	56	170
2011	Secondary or high school graduation certificate or equivalent or less	15	19	19	14	26	1	5	36	44	91
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	24	11	23	23	2	5	38	50	131
2011	University certificate or diploma below the bachelor's level	17	8	16	20	31	0	9	27	56	36
2011	Bachelor's degree	16	26	14	22	19	1	2	43	42	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	19	16	22	24	2	3	35	48	194
2008	Secondary or high school graduation certificate or equivalent or less	11	27	21	15	21	3	3	40	38	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	28	17	20	19	0	4	41	41	154
2008	University certificate or diploma below the bachelor's level	8	40	11	8	25	5	3	52	36	36
2008	Bachelor's degree	14	37	13	17	15	2	2	53	33	256
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	29	11	20	20	2	2	47	42	198

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	50	18	7	4	4	2	69	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20	35	25	8	7	1	4	58	15	89
2017	University certificate or diploma below the bachelor's level	37	39	4	14	5	0	0	77	19	21
2017	Bachelor's degree	24	40	17	8	6	4	1	67	15	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	39	19	10	6	2	0	65	16	187

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	40	13	4	2	2	0	81	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	33	9	1	3	2	0	86	4	89
2017	University certificate or diploma below the bachelor's level	56	30	8	5	0	0	0	86	5	21
2017	Bachelor's degree	45	34	10	2	3	4	1	84	5	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39	11	5	4	2	0	80	9	187
2014	Secondary or high school graduation certificate or equivalent or less	47	33	10	3	2	5	0	84	5	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	34	11	3	3	4	0	84	5	113
2014	University certificate or diploma below the bachelor's level	54	21	17	0	8	0	0	75	8	24
2014	Bachelor's degree	37	41	10	4	1	8	0	84	5	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	35	13	3	4	6	1	79	7	170

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	45	48	5	0	2	0	0	93	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	38	10	1	0	4	0	88	1	87
2017	University certificate or diploma below the bachelor's level	63	32	0	5	0	0	0	95	5	21
2017	Bachelor's degree	43	41	7	3	2	3	0	87	5	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	41	11	4	3	3	0	82	7	187
2014	Secondary or high school graduation certificate or equivalent or less	39	43	9	2	3	3	0	85	5	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	37	8	3	1	3	0	88	4	113
2014	University certificate or diploma below the bachelor's level	50	42	4	0	0	4	0	96	0	24
2014	Bachelor's degree	41	35	11	6	2	4	0	80	8	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	34	15	10	2	3	0	72	13	170
2011	Secondary or high school graduation certificate or equivalent or less	49	32	10	5	2	1	0	82	8	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	38	13	2	2	3	1	83	4	128
2011	University certificate or diploma below the bachelor's level	33	38	11	6	6	6	0	76	13	36
2011	Bachelor's degree	38	38	12	6	3	4	0	79	9	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	36	15	7	3	3	0	75	9	194

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	36	9	2	0	0	0	90	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	43	6	4	2	1	0	87	7	88
2017	University certificate or diploma below the bachelor's level	67	28	0	5	0	0	0	95	5	21
2017	Bachelor's degree	47	41	7	3	2	0	0	88	5	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	36	11	4	4	1	0	82	7	186
2014	Secondary or high school graduation certificate or equivalent or less	50	37	6	3	3	0	0	87	7	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	55	32	9	3	0	1	0	88	3	112
2014	University certificate or diploma below the bachelor's level	58	34	0	0	8	0	0	92	8	24
2014	Bachelor's degree	45	39	10	3	3	0	0	85	6	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	33	15	5	4	0	0	76	9	170
2011	Secondary or high school graduation certificate or equivalent or less	49	35	8	3	5	0	0	85	8	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	49	37	9	3	1	0	1	87	4	129
2011	University certificate or diploma below the bachelor's level	48	34	12	0	6	0	0	83	6	35
2011	Bachelor's degree	45	40	8	4	3	0	0	85	6	265
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	43	35	12	7	3	1	0	78	10	194
2008	Secondary or high school graduation certificate or equivalent or less	40	38	10	8	4	0	0	78	12	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	39	11	8	2	0	0	79	10	154
2008	University certificate or diploma below the bachelor's level	38	52	3	8	0	0	0	90	8	36
2008	Bachelor's degree	41	44	8	4	2	1	0	86	6	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	39	12	9	3	0	0	76	12	198

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	42	16	2	2	0	0	81	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	28	11	11	7	1	0	71	18	87
2017	University certificate or diploma below the bachelor's level	33	48	8	10	0	0	0	81	10	21
2017	Bachelor's degree	34	38	14	7	7	1	0	72	14	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	29	17	11	7	1	0	64	18	186
2014	Secondary or high school graduation certificate or equivalent or less	35	37	13	6	7	2	0	74	13	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	40	14	7	1	1	0	77	8	113
2014	University certificate or diploma below the bachelor's level	41	34	8	9	8	0	0	75	17	24
2014	Bachelor's degree	28	37	19	7	7	1	0	66	15	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	34	21	11	10	0	0	57	21	170
2011	Secondary or high school graduation certificate or equivalent or less	45	35	13	3	3	0	0	80	7	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	36	16	8	0	1	1	76	8	131
2011	University certificate or diploma below the bachelor's level	38	36	11	6	8	0	0	74	14	36
2011	Bachelor's degree	36	36	15	8	4	1	0	72	13	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	29	17	15	9	1	0	59	24	195

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	39	40	16	4	2	0	0	79	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	41	29	17	8	5	0	0	70	13	88
2017	University certificate or diploma below the bachelor's level	33	48	4	9	5	0	0	81	15	21
2017	Bachelor's degree	34	38	15	7	6	0	0	73	13	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	38	16	11	6	0	0	68	17	187
2014	Secondary or high school graduation certificate or equivalent or less	37	37	11	8	7	0	0	74	15	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	44	13	5	1	0	0	80	6	113
2014	University certificate or diploma below the bachelor's level	37	46	9	0	8	0	0	83	8	24
2014	Bachelor's degree	27	42	17	8	5	0	0	69	14	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	38	17	14	8	0	0	61	22	169
2011	Secondary or high school graduation certificate or equivalent or less	44	36	9	5	6	0	0	80	11	92
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	41	14	7	0	0	1	79	7	131
2011	University certificate or diploma below the bachelor's level	33	44	14	0	8	0	0	78	8	36
2011	Bachelor's degree	35	41	12	8	4	0	0	76	12	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	34	14	13	9	0	0	64	22	194
2008	Secondary or high school graduation certificate or equivalent or less	36	44	9	7	4	1	0	80	11	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	39	12	11	3	0	0	74	14	154
2008	University certificate or diploma below the bachelor's level	27	37	13	18	5	0	0	64	23	36
2008	Bachelor's degree	31	42	11	12	4	0	0	74	15	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	33	16	14	8	1	0	62	22	197

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	28	18	10	2	5	0	69	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	13	26	12	10	5	2	47	24	88
2017	University certificate or diploma below the bachelor's level	20	27	23	15	14	0	0	47	29	21
2017	Bachelor's degree	29	27	13	12	12	6	1	60	26	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	19	22	11	14	4	1	50	27	187
2014	Secondary or high school graduation certificate or equivalent or less	33	19	21	10	12	1	3	55	22	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	37	23	17	13	5	4	1	63	19	113
2014	University certificate or diploma below the bachelor's level	39	22	17	5	9	0	8	67	15	23
2014	Bachelor's degree	27	27	13	16	14	4	0	56	31	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	20	19	16	19	4	0	44	37	170
2011	Secondary or high school graduation certificate or equivalent or less	40	34	10	10	5	1	0	76	14	91
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	31	15	10	6	2	2	68	16	130
2011	University certificate or diploma below the bachelor's level	36	26	13	11	11	3	0	63	23	36
2011	Bachelor's degree	29	24	16	15	10	5	0	57	27	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	22	17	15	17	1	2	49	34	193
2008	Secondary or high school graduation certificate or equivalent or less	37	24	21	9	6	3	0	63	15	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	26	13	14	4	7	1	67	19	154
2008	University certificate or diploma below the bachelor's level	29	28	13	7	10	12	0	65	20	36
2008	Bachelor's degree	29	28	14	17	7	5	0	59	26	258
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	21	20	15	14	7	0	47	31	196

Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	31	38	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	25	30	89
2017	University certificate or diploma below the bachelor's level	29	5	66	21
2017	Bachelor's degree	38	25	37	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	29	34	187
2014	Secondary or high school graduation certificate or equivalent or less	42	42	16	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	37	29	113
2014	University certificate or diploma below the bachelor's level	46	21	33	24
2014	Bachelor's degree	38	30	32	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	23	26	170
2011	Secondary or high school graduation certificate or equivalent or less	31	44	25	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	40	35	131
2011	University certificate or diploma below the bachelor's level	40	40	20	36
2011	Bachelor's degree	34	32	34	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	44	20	37	194

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	35	5	33	0	11	16	19
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	10	10	64	0	14	3	40
2017	Bachelor's degree	15	19	52	2	5	7	88
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	13	65	5	2	3	71
2014	Secondary or high school graduation certificate or equivalent or less	26	16	55	0	9999	3	26
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	15	50	0	9999	12	39
2014	University certificate or diploma below the bachelor's level	28	9	38	0	9999	25	11
2014	Bachelor's degree	11	12	70	3	9999	4	82
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	13	66	11	9999	6	88
2011	Secondary or high school graduation certificate or equivalent or less	38	13	34	0	9999	15	29
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	18	43	9	9999	15	33
2011	University certificate or diploma below the bachelor's level	32	7	47	7	9999	7	15
2011	Bachelor's degree	8	12	66	3	9999	11	91
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	10	21	57	8	9999	4	85

Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	84	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	78	89
2017	Bachelor's degree	16	84	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	79	185
2014	Secondary or high school graduation certificate or equivalent or less	14	86	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	79	113
2014	University certificate or diploma below the bachelor's level	30	70	24
2014	Bachelor's degree	21	79	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	77	170

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	60	20
2017	Bachelor's degree	51	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	23
2014	Bachelor's degree	51	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	39

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	91	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	65	20
2017	Bachelor's degree	63	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	23
2014	Bachelor's degree	58	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	64	39

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20
2017	Bachelor's degree	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23
2014	Bachelor's degree	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	20

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23
2014	Bachelor's degree	43

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	20

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	20
2017	Bachelor's degree	31	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	47	23
2014	Bachelor's degree	42	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	26	39

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	63	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	20
2017	Bachelor's degree	49	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	23
2014	Bachelor's degree	33	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	35	39

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	20
2017	Bachelor's degree	46	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	23
2014	Bachelor's degree	38	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	32	39

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	20
2017	Bachelor's degree	43	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	23
2014	Bachelor's degree	45	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39	39

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	23
2014	Bachelor's degree	23	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	39

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	20
2017	Bachelor's degree	57	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	76	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	51	23
2014	Bachelor's degree	74	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	65	39

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	16	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	23
2014	Bachelor's degree	23	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	39

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	39

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10
2017	Bachelor's degree	14	37
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	39

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	10
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	40
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	39

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	72	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	20
2017	Bachelor's degree	45	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	40
2014	Bachelor's degree	35	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	37	39

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	20
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	23
2014	Bachelor's degree	25	43

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	14	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	17	40
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	39

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	52	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	20
2017	Bachelor's degree	57	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	79	23
2014	Bachelor's degree	49	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	62	39

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	20
2017	Bachelor's degree	36	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	40
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	23
2014	Bachelor's degree	30	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	39

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	40
2014	Bachelor's degree	12	43

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	0	20

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	24	20
2017	Bachelor's degree	20	37

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	20
2017	Bachelor's degree	27	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	40
2014	Bachelor's degree	28	43
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	39

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	14	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	38
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	22
2014	Bachelor's degree	19	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	17

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	38

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	20	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	38
2014	Bachelor's degree	12	42

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	25	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	38
2014	Bachelor's degree	14	42

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	15	35
2014	Bachelor's degree	14	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	38

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	14	35
2014	Bachelor's degree	17	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	38

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	32	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	38
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	22
2014	Bachelor's degree	31	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	31	38

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	17
2017	Bachelor's degree	47	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	38
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	22
2014	Bachelor's degree	36	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	38

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17
2017	Bachelor's degree	35
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22
2014	Bachelor's degree	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	42	17
2017	Bachelor's degree	64	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	38
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	22
2014	Bachelor's degree	58	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	36	38

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17
2017	Bachelor's degree	35
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	38

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	38
2014	Bachelor's degree	16	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	16	38

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	29	10
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	80	20	20
2017	Bachelor's degree	84	16	37
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	100	0	40

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	26	14	2	4	21	9	72	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	20	17	5	4	29	8	60	14	88
2017	University certificate or diploma below the bachelor's level	19	24	20	4	5	23	5	60	13	21
2017	Bachelor's degree	12	18	13	6	6	41	5	55	21	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	18	14	10	6	33	9	51	26	187
2014	Secondary or high school graduation certificate or equivalent or less	30	13	15	3	5	28	6	66	12	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	22	19	22	2	4	22	9	59	9	113
2014	University certificate or diploma below the bachelor's level	13	13	25	4	13	24	8	39	25	24
2014	Bachelor's degree	11	10	15	8	2	43	11	45	23	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	14	19	8	4	31	10	47	20	170

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	39	12	3	0	3	5	83	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	29	16	3	5	12	2	72	9	88
2017	University certificate or diploma below the bachelor's level	38	24	23	5	0	9	0	69	6	21
2017	Bachelor's degree	24	34	15	8	2	15	2	70	12	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	32	17	6	3	15	1	70	10	187
2014	Secondary or high school graduation certificate or equivalent or less	33	27	16	3	3	15	3	73	8	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	31	35	14	5	4	9	3	75	9	113
2014	University certificate or diploma below the bachelor's level	13	42	17	0	4	16	8	72	5	24
2014	Bachelor's degree	22	26	22	7	2	19	1	61	11	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	29	17	7	3	22	2	65	13	170
2011	Secondary or high school graduation certificate or equivalent or less	42	35	13	4	1	5	0	81	6	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	28	20	7	1	6	1	71	8	130
2011	University certificate or diploma below the bachelor's level	22	53	11	6	3	5	0	79	9	36
2011	Bachelor's degree	31	37	12	3	3	13	0	79	7	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	33	15	8	4	11	0	70	13	194

Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	21	43	17	8	3	2	5	69	13	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	45	9	5	2	5	3	81	8	88
2017	University certificate or diploma below the bachelor's level	33	39	9	4	5	5	5	80	10	21
2017	Bachelor's degree	22	34	10	5	2	4	23	77	9	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	36	7	9	3	1	24	75	16	187
2014	Secondary or high school graduation certificate or equivalent or less	30	43	12	0	2	6	7	84	2	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	45	11	3	1	3	7	83	5	113
2014	University certificate or diploma below the bachelor's level	25	43	17	0	4	4	7	76	5	24
2014	Bachelor's degree	21	35	10	5	2	1	25	76	10	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	19	35	10	8	1	1	25	73	13	169
2011	Secondary or high school graduation certificate or equivalent or less	38	43	9	2	1	1	5	87	4	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	42	13	5	2	4	6	78	7	130
2011	University certificate or diploma below the bachelor's level	22	37	14	11	3	0	13	68	16	36
2011	Bachelor's degree	21	40	8	5	2	1	24	81	9	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	45	5	6	2	1	25	84	10	193
2008	Secondary or high school graduation certificate or equivalent or less	29	51	9	2	1	2	7	87	3	129
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	41	11	9	2	1	6	76	12	154
2008	University certificate or diploma below the bachelor's level	35	50	5	8	0	0	3	87	8	36
2008	Bachelor's degree	21	30	8	4	1	4	32	79	8	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	36	8	7	3	2	29	74	15	197

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	10	22	27	5	3	23	10	48	12	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	16	21	16	6	3	28	10	59	15	88
2017	University certificate or diploma below the bachelor's level	10	15	21	0	5	34	14	50	11	20
2017	Bachelor's degree	8	14	18	3	3	29	26	49	12	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	15	15	4	4	33	21	48	19	186
2014	Secondary or high school graduation certificate or equivalent or less	17	24	11	3	3	28	14	70	11	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	13	15	22	8	1	25	17	48	14	113
2014	University certificate or diploma below the bachelor's level	4	22	21	0	8	30	15	47	15	24
2014	Bachelor's degree	7	13	18	0	3	28	30	47	8	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	5	11	17	4	3	32	28	40	17	170
2011	Secondary or high school graduation certificate or equivalent or less	12	31	19	2	4	14	17	63	9	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	8	18	31	6	2	23	12	40	13	129
2011	University certificate or diploma below the bachelor's level	11	14	22	5	8	26	13	41	22	36
2011	Bachelor's degree	6	15	10	6	3	31	30	53	22	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	4	10	15	8	2	37	23	36	26	192

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	35	11	3	2	10	5	81	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	32	16	3	0	12	2	78	4	88
2017	University certificate or diploma below the bachelor's level	42	39	0	0	0	5	14	100	0	21
2017	Bachelor's degree	30	23	9	1	0	14	22	84	2	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	22	7	2	1	10	25	85	5	186
2014	Secondary or high school graduation certificate or equivalent or less	44	32	6	1	2	9	6	89	4	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	39	34	8	0	0	13	6	90	0	113
2014	University certificate or diploma below the bachelor's level	38	30	9	0	8	8	7	80	10	24
2014	Bachelor's degree	25	28	9	4	1	10	24	79	7	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	28	10	2	2	10	26	78	6	170
2011	Secondary or high school graduation certificate or equivalent or less	48	26	12	1	0	5	7	85	1	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	22	14	1	0	10	6	82	2	129
2011	University certificate or diploma below the bachelor's level	24	25	11	3	6	20	10	71	12	36
2011	Bachelor's degree	35	25	5	2	1	8	24	88	5	268
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	19	7	3	3	10	24	79	10	193
2008	Secondary or high school graduation certificate or equivalent or less	43	40	4	2	1	6	5	93	3	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	33	12	1	0	11	5	85	1	154
2008	University certificate or diploma below the bachelor's level	37	37	5	8	0	10	3	85	9	36
2008	Bachelor's degree	26	26	6	2	0	10	30	86	4	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	23	22	7	3	0	16	30	83	5	198

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	33	18	2	0	10	6	77	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	39	15	1	1	12	2	80	3	88
2017	University certificate or diploma below the bachelor's level	37	24	11	0	0	14	14	85	0	21
2017	Bachelor's degree	26	25	10	1	1	14	21	80	4	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	24	8	3	1	14	22	81	7	186
2014	Secondary or high school graduation certificate or equivalent or less	38	29	8	0	2	17	6	87	2	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	39	10	3	0	11	7	83	4	113
2014	University certificate or diploma below the bachelor's level	34	30	9	0	4	16	7	83	5	24
2014	Bachelor's degree	21	25	11	3	1	16	23	76	7	214
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	25	11	1	1	17	25	77	3	170
2011	Secondary or high school graduation certificate or equivalent or less	42	28	14	3	0	5	7	80	4	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	43	24	12	2	0	15	5	83	2	129
2011	University certificate or diploma below the bachelor's level	19	28	14	3	5	20	10	68	12	36
2011	Bachelor's degree	29	24	7	2	1	13	24	85	4	267
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	24	10	4	2	13	24	75	10	192
2008	Secondary or high school graduation certificate or equivalent or less	38	32	10	5	3	6	7	80	8	128
2008	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	33	28	17	3	2	11	7	74	5	154
2008	University certificate or diploma below the bachelor's level	28	51	10	0	2	8	0	86	2	35
2008	Bachelor's degree	28	26	7	2	0	8	27	84	4	259
2008	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	21	10	3	3	9	26	74	10	198

Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	94	88
2017	Bachelor's degree	6	94	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	9	91	186
2014	Bachelor's degree	7	93	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	11	89	170

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	62	13
2014	Bachelor's degree	35	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	93	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	95	18
2014	Bachelor's degree	74	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	18

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	Bachelor's degree	0	15

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Bachelor's degree	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	15

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	34	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	18

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	33	18
2014	Bachelor's degree	0	15

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Bachelor's degree	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Bachelor's degree	11
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	56	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	27	18
2014	Bachelor's degree	49	15

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	13
2014	Bachelor's degree	42	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	18
2014	Bachelor's degree	32	15
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	71	18

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	Bachelor's degree	12
2014	Bachelor's degree	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	30	18

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	59	12
2014	Bachelor's degree	40	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	18

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	76	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	18
2014	Bachelor's degree	63	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	18

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Bachelor's degree	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	77	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	45	18
2014	Bachelor's degree	77	13
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	59	18

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	0	18

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Bachelor's degree	0	12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Bachelor's degree	85	15	13
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	82	18	18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	22	19	19	2	0	30	9	66	3	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	16	16	1	4	39	6	61	10	88
2017	University certificate or diploma below the bachelor's level	29	23	19	0	0	19	10	73	0	21
2017	Bachelor's degree	11	15	14	3	3	44	10	57	13	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	19	13	4	3	39	9	62	13	187
2014	Secondary or high school graduation certificate or equivalent or less	20	13	12	0	0	48	8	72	0	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	20	18	0	1	36	6	67	1	113
2014	University certificate or diploma below the bachelor's level	22	17	9	0	4	40	8	75	8	24
2014	Bachelor's degree	11	10	13	3	2	47	15	55	12	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	11	17	2	4	41	11	52	13	170

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	37	38	10	2	0	11	2	86	2	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	31	13	2	2	14	3	80	5	88
2017	University certificate or diploma below the bachelor's level	39	32	19	0	0	4	5	79	0	21
2017	Bachelor's degree	29	32	14	3	3	15	3	75	8	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	29	35	16	3	3	12	1	74	7	186
2014	Secondary or high school graduation certificate or equivalent or less	30	23	16	0	0	28	3	77	0	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	39	12	1	1	18	1	83	2	113
2014	University certificate or diploma below the bachelor's level	30	33	9	0	4	24	0	83	6	24
2014	Bachelor's degree	25	30	17	2	3	21	1	72	6	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	29	16	2	4	22	2	71	8	169
2011	Secondary or high school graduation certificate or equivalent or less	50	27	12	3	0	9	0	83	4	93
2011	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	40	28	19	3	0	9	1	75	3	131
2011	University certificate or diploma below the bachelor's level	30	47	9	3	0	12	0	87	3	36
2011	Bachelor's degree	38	34	10	2	1	15	0	84	4	266
2011	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	30	13	5	2	10	0	78	8	195

Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	24	30	17	13	11	0	5	57	26	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	22	21	12	18	1	3	46	31	89
2017	University certificate or diploma below the bachelor's level	14	25	19	27	14	0	0	39	42	21
2017	Bachelor's degree	14	23	19	18	22	0	3	38	42	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	12	23	26	13	21	1	4	37	36	185

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	30	28	23	5	11	0	2	59	17	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	21	26	23	21	7	0	2	48	29	89
2017	University certificate or diploma below the bachelor's level	25	28	43	5	0	0	0	53	5	21
2017	Bachelor's degree	18	24	29	16	12	0	1	42	29	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	29	26	17	11	1	2	43	29	186

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	26	23	5	3	0	2	68	9	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	28	19	13	8	1	2	58	22	89
2017	University certificate or diploma below the bachelor's level	39	23	24	9	0	0	5	66	9	21
2017	Bachelor's degree	23	25	27	11	11	0	2	49	23	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	27	27	14	7	1	4	50	22	187

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	32	22	23	10	10	0	3	56	21	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	26	24	22	11	13	0	4	51	26	88
2017	University certificate or diploma below the bachelor's level	44	5	28	14	0	0	9	53	15	21
2017	Bachelor's degree	19	25	23	17	15	0	1	45	32	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	21	28	18	9	1	4	43	28	186

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	60	20	2	0	3	0	15	94	4	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	56	17	10	5	1	0	11	82	6	89
2017	University certificate or diploma below the bachelor's level	66	19	6	0	0	0	9	94	0	21
2017	Bachelor's degree	41	26	11	6	5	0	11	76	12	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	42	25	12	4	6	1	10	75	12	186

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	40	26	20	7	2	0	4	69	9	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	36	32	18	3	6	0	6	72	9	88
2017	University certificate or diploma below the bachelor's level	37	10	39	10	4	0	0	47	14	21
2017	Bachelor's degree	29	33	19	11	7	0	0	63	18	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	24	26	29	12	8	1	2	51	20	184

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	44	33	12	7	2	2	2	79	9	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	32	24	22	7	9	1	6	60	17	88
2017	University certificate or diploma below the bachelor's level	38	29	9	19	4	0	0	67	24	21
2017	Bachelor's degree	24	30	23	13	6	1	3	55	20	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	31	28	12	6	2	1	52	19	185

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	38	35	10	13	2	0	2	74	15	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	28	31	16	13	8	1	4	62	22	88
2017	University certificate or diploma below the bachelor's level	34	33	9	24	0	0	0	67	24	21
2017	Bachelor's degree	20	26	30	12	10	0	2	47	22	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	14	31	29	16	6	2	2	47	22	186

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	34	29	22	10	1	0	4	66	11	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	34	23	20	9	10	1	2	59	20	88
2017	University certificate or diploma below the bachelor's level	43	18	14	20	4	0	0	61	25	21
2017	Bachelor's degree	23	26	25	16	7	0	2	50	24	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	38	18	15	6	1	3	60	21	187

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	42	22	22	6	3	0	4	67	10	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	30	29	26	7	4	0	4	62	11	87
2017	University certificate or diploma below the bachelor's level	38	42	15	4	0	0	0	80	4	21
2017	Bachelor's degree	31	30	17	13	6	0	3	62	20	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	28	36	20	7	7	1	2	66	14	186

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	56	26	10	4	2	3	84	5	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	53	20	10	6	4	6	78	11	89
2017	University certificate or diploma below the bachelor's level	62	15	14	0	9	0	77	9	21
2017	Bachelor's degree	51	19	16	7	6	0	71	14	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	27	13	7	4	1	76	11	187

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	77	10	5	3	3	0	1	89	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	71	10	5	4	3	0	5	86	8	89
2017	University certificate or diploma below the bachelor's level	76	10	0	14	0	0	0	86	14	21
2017	Bachelor's degree	71	13	4	4	4	1	3	88	8	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	63	19	5	4	5	2	3	86	9	186

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	25	11	5	2	0	3	81	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	63	21	7	2	3	0	4	87	6	88
2017	University certificate or diploma below the bachelor's level	52	20	5	9	15	0	0	72	24	21
2017	Bachelor's degree	53	27	10	4	4	0	2	81	8	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	51	30	9	6	1	1	3	84	7	186

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	20	7	3	3	0	3	86	6	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	64	16	5	7	4	0	4	84	11	89
2017	University certificate or diploma below the bachelor's level	43	19	29	0	4	0	5	65	5	21
2017	Bachelor's degree	59	18	11	6	4	0	1	78	11	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	56	20	12	4	6	1	3	78	10	186

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	10	5	6	0	0	24	85	8	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	50	11	5	1	1	0	32	89	3	89
2017	University certificate or diploma below the bachelor's level	63	9	5	0	0	0	23	94	0	21
2017	Bachelor's degree	54	9	5	3	1	0	28	87	6	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	47	13	8	2	1	1	28	84	4	186

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	71	15	4	0	0	0	10	96	0	59
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	76	9	5	1	0	0	9	93	1	89
2017	University certificate or diploma below the bachelor's level	77	9	0	9	0	0	5	91	9	21
2017	Bachelor's degree	66	20	6	2	1	0	5	90	3	229
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	69	16	6	0	0	1	9	93	1	186

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	64	17	5	5	3	0	6	86	8	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	69	9	6	3	5	1	7	85	9	89
2017	University certificate or diploma below the bachelor's level	76	10	5	0	0	0	9	95	0	21
2017	Bachelor's degree	69	13	7	4	2	0	6	87	6	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	74	12	5	1	3	1	4	91	4	186

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	22	17	3	0	5	79	3	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	45	29	17	2	2	5	78	4	88
2017	University certificate or diploma below the bachelor's level	38	34	9	18	0	0	73	18	21
2017	Bachelor's degree	39	35	17	4	3	2	76	7	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	46	29	13	5	5	2	76	10	186

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	15	41	28	16	0	0	56	16	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	15	31	38	10	4	1	46	15	89
2017	University certificate or diploma below the bachelor's level	10	29	52	9	0	0	38	9	21
2017	Bachelor's degree	9	31	43	13	4	0	40	17	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	31	37	20	5	0	38	25	186

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	15	31	32	16	0	0	47	22	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	6	22	36	23	11	1	0	35	29	89
2017	University certificate or diploma below the bachelor's level	4	19	48	29	0	0	0	29	23	21
2017	Bachelor's degree	5	18	43	23	10	0	0	33	24	228
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	19	42	22	7	1	2	30	27	187

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	31	33	20	3	3	10	0	71	7	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	29	43	14	7	3	4	0	75	11	89
2017	University certificate or diploma below the bachelor's level	14	68	10	4	4	0	0	82	8	21
2017	Bachelor's degree	20	43	17	10	4	5	0	67	15	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	25	46	14	7	4	4	1	74	11	187

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	40	20	8	0	6	0	69	9	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	19	44	16	8	9	4	0	66	18	89
2017	University certificate or diploma below the bachelor's level	14	61	4	11	10	0	0	76	20	21
2017	Bachelor's degree	15	44	15	18	6	2	0	60	25	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	20	41	20	11	7	2	1	62	18	186

Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	20	80	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	23	77	89
2017	University certificate or diploma below the bachelor's level	28	72	21
2017	Bachelor's degree	23	77	230
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	82	187
2014	Secondary or high school graduation certificate or equivalent or less	24	76	61
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	18	82	113
2014	University certificate or diploma below the bachelor's level	29	71	24
2014	Bachelor's degree	24	76	215
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	21	79	170

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	100	0	12
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	84	16	20
2017	Bachelor's degree	85	15	54
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	78	22	33
2014	Secondary or high school graduation certificate or equivalent or less	87	13	15
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	85	15	21
2014	Bachelor's degree	81	19	52
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	91	9	35

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	54	22	9	8	8	0	0	76	15	12
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	61	28	0	0	11	0	0	89	11	17
2017	Bachelor's degree	37	47	6	7	2	0	0	84	10	46
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	44	4	0	8	4	0	88	8	25
2014	Secondary or high school graduation certificate or equivalent or less	69	23	0	0	8	0	0	92	8	13
2014	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	46	43	0	6	6	0	0	89	11	18
2014	Bachelor's degree	33	38	14	10	3	3	0	73	13	42
2014	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	52	22	3	13	6	0	3	77	19	32

Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	33	22	16	12	11	4	2	35	65	60
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	25	35	17	11	8	3	0	26	74	88
2017	University certificate or diploma below the bachelor's level	42	16	14	10	18	0	0	42	58	21
2017	Bachelor's degree	19	28	20	12	14	5	2	20	80	231
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	22	21	28	12	12	3	0	23	77	187

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	26	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	11	64
2017	University certificate or diploma below the bachelor's level	49	12
2017	Bachelor's degree	21	170
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	15	137

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	25	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	35	64
2017	University certificate or diploma below the bachelor's level	33	12
2017	Bachelor's degree	37	170
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	50	137

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	16	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	14	64
2017	University certificate or diploma below the bachelor's level	25	12
2017	Bachelor's degree	27	170
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	18	137

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	29	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	38	64
2017	University certificate or diploma below the bachelor's level	33	12
2017	Bachelor's degree	41	170
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	48	137

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	8	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	1	64
2017	University certificate or diploma below the bachelor's level	16	12
2017	Bachelor's degree	5	170
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	7	137

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	43	37
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	48	64
2017	University certificate or diploma below the bachelor's level	42	12
2017	Bachelor's degree	51	170
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	40	137

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	3	61	8	6	3	19	35
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	61	23	5	2	5	59
2017	University certificate or diploma below the bachelor's level	0	51	32	0	8	9	12
2017	Bachelor's degree	7	43	20	11	9	10	168
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	8	47	18	8	11	8	137

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	7	18	27	22	15	3	7	29	41	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	17	18	14	24	10	3	14	42	41	64
2017	University certificate or diploma below the bachelor's level	24	18	8	17	26	7	0	45	46	12
2017	Bachelor's degree	10	22	13	19	20	1	15	38	46	173
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	13	28	13	18	16	2	9	47	38	138

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Secondary or high school graduation certificate or equivalent or less	0	11	15	27	42	0	5	11	73	38
2017	Diploma or certificate from a community college, CEGEP, institute of technology, nursing school, etc., or a trades certificate or diploma	4	12	15	16	47	2	5	16	68	62
2017	University certificate or diploma below the bachelor's level	0	19	8	24	49	0	0	19	73	12
2017	Bachelor's degree	1	6	9	16	51	2	15	9	80	172
2017	University certificate or diploma above the bachelor's level including a master's degree, a professional degree or an earned doctorate	1	6	11	16	52	3	12	8	79	138

Report a problem or mistake on this page

Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 115. What is the highest level of education you have ever completed?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)