2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 60 0 4 11 0 0 85 15 20
2017 Language of service - French only 44 27 0 9 20 0 0 71 29 11
2017 Language of service - Both English and French 39 43 7 8 3 0 0 82 11 145
2014 Language of service - English only 57 26 0 7 11 0 0 83 17 13
2014 Language of service - Both English and French 35 47 3 12 3 0 0 82 15 143
2011 Language of service - English only 36 40 4 17 3 0 0 76 21 27
2011 Language of service - Both English and French 41 48 5 5 2 0 0 88 7 178
2008 Language of service - English only 36 46 0 17 2 0 0 81 19 42
2008 Language of service - Both English and French 34 51 5 8 1 0 0 86 9 210

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 90 5 5 0 0 0 0 95 0 20
2017 Language of service - French only 83 17 0 0 0 0 0 100 0 11
2017 Language of service - Both English and French 68 26 2 3 1 0 0 94 3 145
2014 Language of service - English only 62 31 7 0 0 0 0 93 0 13
2014 Language of service - Both English and French 63 30 4 2 1 1 0 94 3 143
2011 Language of service - English only 71 25 0 0 0 0 3 100 0 27
2011 Language of service - Both English and French 69 22 3 4 1 1 0 91 5 178
2008 Language of service - English only 71 27 0 2 0 0 0 98 2 41
2008 Language of service - Both English and French 70 24 2 3 1 0 0 94 4 209

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 25 5 10 0 0 0 85 10 20
2017 Language of service - French only 56 35 0 0 9 0 0 91 9 11
2017 Language of service - Both English and French 49 36 6 7 3 0 0 84 10 145
2014 Language of service - English only 62 24 0 14 0 0 0 86 14 13
2014 Language of service - Both English and French 45 34 5 10 3 1 2 81 14 143
2011 Language of service - English only 64 33 3 0 0 0 0 97 0 27
2011 Language of service - Both English and French 47 24 10 17 2 0 1 71 19 178
2008 Language of service - English only 66 20 9 5 0 0 0 86 5 41
2008 Language of service - Both English and French 52 27 6 9 5 0 0 80 15 209

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 49 4 5 16 0 0 75 21 20
2017 Language of service - French only 36 56 0 0 8 0 0 92 8 11
2017 Language of service - Both English and French 44 32 7 12 4 1 0 77 17 145
2014 Language of service - English only 59 19 0 7 16 0 0 78 22 13
2014 Language of service - Both English and French 37 33 6 13 11 0 0 70 24 143
2011 Language of service - English only 42 36 3 11 7 0 0 79 18 27
2011 Language of service - Both English and French 38 42 9 5 4 0 1 81 9 178

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 50 5 14 11 0 0 70 25 20
2017 Language of service - French only 47 35 9 9 0 0 0 82 9 11
2017 Language of service - Both English and French 33 40 13 9 3 0 1 74 13 145
2014 Language of service - English only 33 37 0 5 24 0 0 70 30 13
2014 Language of service - Both English and French 32 34 15 14 5 0 0 66 19 143
2011 Language of service - English only 27 48 8 8 10 0 0 74 18 27
2011 Language of service - Both English and French 38 38 14 7 4 0 0 75 11 177
2008 Language of service - English only 29 33 7 19 12 0 0 62 31 42
2008 Language of service - Both English and French 29 47 9 10 4 0 0 77 14 209

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 44 16 15 0 0 0 69 15 20
2017 Language of service - French only 27 35 9 21 9 0 0 62 29 11
2017 Language of service - Both English and French 31 47 15 4 3 0 0 78 7 145
2014 Language of service - English only 57 30 0 7 7 0 0 87 13 13
2014 Language of service - Both English and French 31 40 16 9 2 1 0 72 12 143
2011 Language of service - English only 22 56 11 8 3 0 0 78 11 27
2011 Language of service - Both English and French 36 33 14 11 5 1 0 70 16 178
2008 Language of service - English only 32 24 7 29 7 0 0 56 36 42
2008 Language of service - Both English and French 36 46 10 7 1 0 0 82 8 210

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 36 5 25 0 0 0 70 25 20
2017 Language of service - French only 44 26 9 9 12 0 0 71 21 11
2017 Language of service - Both English and French 36 48 8 7 1 0 0 84 8 145
2014 Language of service - English only 64 30 0 7 0 0 0 93 7 13
2014 Language of service - Both English and French 39 38 11 8 4 0 0 77 12 143
2011 Language of service - English only 25 63 4 7 0 0 0 88 7 27
2011 Language of service - Both English and French 39 39 12 7 3 1 0 78 10 178
2008 Language of service - English only 39 36 5 9 10 0 0 75 20 42
2008 Language of service - Both English and French 44 39 8 9 0 0 0 83 9 210

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 36 16 0 0 0 0 84 0 20
2017 Language of service - French only 36 35 8 21 0 0 0 71 21 11
2017 Language of service - Both English and French 45 42 8 4 1 0 0 87 5 145
2014 Language of service - English only 58 13 0 29 0 0 0 71 29 13
2014 Language of service - Both English and French 40 44 7 8 1 0 0 83 10 143

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 35 15 0 11 0 0 74 11 20
2017 Language of service - French only 9 20 18 27 9 9 9 35 43 11
2017 Language of service - Both English and French 52 29 10 8 1 0 0 81 9 145
2014 Language of service - English only 51 32 0 11 7 0 0 83 17 13
2014 Language of service - Both English and French 34 34 15 10 6 1 1 69 16 143
2011 Language of service - English only 45 43 4 4 4 0 0 88 8 27
2011 Language of service - Both English and French 42 35 9 7 6 0 1 78 13 178

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 15 19 5 21 5 16 42 33 20
2017 Language of service - French only 9 0 26 9 12 0 44 16 37 11
2017 Language of service - Both English and French 31 20 15 12 6 1 15 61 21 145
2014 Language of service - English only 39 16 7 7 5 0 27 75 16 13
2014 Language of service - Both English and French 21 28 13 11 14 3 10 56 29 143
2011 Language of service - English only 15 44 11 7 11 0 12 66 21 27
2011 Language of service - Both English and French 23 26 8 12 12 2 17 60 29 177
2008 Language of service - English only 43 25 6 12 5 2 7 75 19 41
2008 Language of service - Both English and French 33 21 11 11 10 2 11 62 25 210

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 58 5 6 5 0 0 84 11 20
2017 Language of service - French only 18 47 9 18 9 0 0 65 27 11
2017 Language of service - Both English and French 31 42 14 8 4 1 0 73 13 145
2014 Language of service - English only 57 14 5 0 24 0 0 71 24 13
2014 Language of service - Both English and French 25 51 8 11 5 0 0 76 16 143
2011 Language of service - English only 14 59 8 11 7 0 0 74 18 27
2011 Language of service - Both English and French 36 37 15 8 4 0 0 73 12 177
2008 Language of service - English only 21 39 8 17 16 0 0 60 33 40
2008 Language of service - Both English and French 36 45 11 7 1 0 0 81 8 207

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 34 5 21 5 5 5 65 29 20
2017 Language of service - French only 9 26 38 9 18 0 0 35 27 11
2017 Language of service - Both English and French 30 37 16 13 4 0 1 67 17 145
2014 Language of service - English only 27 32 5 19 17 0 0 59 36 13
2014 Language of service - Both English and French 21 37 19 16 7 0 0 58 23 142
2011 Language of service - English only 15 36 26 19 3 0 0 52 22 27
2011 Language of service - Both English and French 23 37 20 13 7 0 0 60 20 178

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 25 9 24 0 0 0 67 24 20
2017 Language of service - French only 47 35 9 9 0 0 0 82 9 11
2017 Language of service - Both English and French 31 49 5 12 4 0 0 80 16 145

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 50 5 10 5 0 0 81 15 20
2017 Language of service - French only 18 65 9 9 0 0 0 82 9 11
2017 Language of service - Both English and French 40 46 8 5 1 0 1 86 6 143
2014 Language of service - English only 40 43 5 5 7 0 0 83 12 13
2014 Language of service - Both English and French 39 41 13 2 4 1 0 81 7 143
2011 Language of service - English only 53 40 3 3 0 0 0 93 3 27
2011 Language of service - Both English and French 47 41 7 3 2 0 0 88 4 177
2008 Language of service - English only 46 42 0 5 5 3 0 90 10 41
2008 Language of service - Both English and French 50 41 4 2 1 1 0 92 4 209

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 39 10 5 11 0 0 74 16 20
2017 Language of service - French only 18 26 30 18 9 0 0 44 27 11
2017 Language of service - Both English and French 29 38 20 9 3 1 0 67 12 143

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 42 10 5 0 0 0 84 5 19
2017 Language of service - French only 35 27 29 0 9 0 0 62 9 11
2017 Language of service - Both English and French 43 41 11 3 2 0 0 84 5 145
2014 Language of service - English only 74 5 7 7 7 0 0 80 13 13
2014 Language of service - Both English and French 56 30 9 4 0 0 0 86 4 143
2011 Language of service - English only 56 29 8 7 0 0 0 85 7 27
2011 Language of service - Both English and French 52 37 8 1 1 0 0 89 2 176

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 39 9 14 17 0 0 60 31 20
2017 Language of service - French only 0 26 30 18 18 9 0 29 39 11
2017 Language of service - Both English and French 24 50 14 11 2 0 0 74 13 145
2014 Language of service - English only 33 26 7 11 24 0 0 59 34 13
2014 Language of service - Both English and French 19 41 18 17 6 0 0 60 23 143
2011 Language of service - English only 7 60 7 22 4 0 0 66 26 27
2011 Language of service - Both English and French 29 39 11 15 6 1 1 68 21 177

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 30 4 19 17 0 5 58 37 20
2017 Language of service - French only 0 17 47 18 18 0 0 17 35 11
2017 Language of service - Both English and French 36 35 14 9 5 0 1 72 14 145
2014 Language of service - English only 20 37 7 0 36 0 0 57 36 13
2014 Language of service - Both English and French 24 35 18 16 6 0 1 59 23 143

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 50 15 4 5 0 0 75 10 20
2017 Language of service - French only 12 62 0 9 18 0 0 73 27 11
2017 Language of service - Both English and French 31 45 16 7 1 0 0 76 8 145
2014 Language of service - English only 59 12 0 12 17 0 0 70 30 13
2014 Language of service - Both English and French 24 44 20 6 5 0 0 69 11 143
2011 Language of service - English only 40 45 4 11 0 0 0 85 11 26
2011 Language of service - Both English and French 41 37 12 6 4 0 0 78 10 177

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 54 10 5 5 0 0 80 10 20
2017 Language of service - French only 18 44 21 9 9 0 0 62 18 11
2017 Language of service - Both English and French 36 44 13 5 2 0 0 80 7 145
2014 Language of service - English only 64 5 7 17 7 0 0 69 24 13
2014 Language of service - Both English and French 33 46 12 6 3 0 0 79 9 143
2011 Language of service - English only 14 56 11 15 3 0 0 70 18 27
2011 Language of service - Both English and French 42 40 9 6 2 0 0 82 9 178
2008 Language of service - English only 25 47 4 17 7 0 0 72 24 42
2008 Language of service - Both English and French 40 46 8 5 1 0 0 86 6 209

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 31 10 5 0 0 0 86 5 20
2017 Language of service - French only 62 38 0 0 0 0 0 100 0 11
2017 Language of service - Both English and French 40 33 18 8 1 0 0 73 9 144
2014 Language of service - English only 71 17 0 12 0 0 0 88 12 13
2014 Language of service - Both English and French 37 37 13 7 7 0 0 74 14 143
2011 Language of service - English only 43 22 24 7 3 0 0 65 10 27
2011 Language of service - Both English and French 36 35 19 7 2 0 1 72 9 178
2008 Language of service - English only 56 13 21 0 8 0 2 70 8 41
2008 Language of service - Both English and French 29 37 17 12 4 0 0 66 16 210

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 35 24 10 21 5 0 32 42 20
2017 Language of service - French only 0 9 8 9 29 0 44 69 16 11
2017 Language of service - Both English and French 10 24 35 17 11 0 2 29 35 144
2014 Language of service - English only 18 19 37 12 7 0 7 20 40 13
2014 Language of service - Both English and French 10 30 31 21 6 1 1 28 40 143
2011 Language of service - English only 10 11 40 23 4 0 12 30 24 27
2011 Language of service - Both English and French 8 24 33 20 11 0 4 32 34 178
2008 Language of service - English only 15 20 30 13 20 0 2 33 36 42
2008 Language of service - Both English and French 10 26 35 18 9 0 1 28 37 210

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 33 10 17 21 5 9 44 44 20
2017 Language of service - French only 0 9 8 0 38 27 18 69 16 11
2017 Language of service - Both English and French 7 18 36 15 18 1 5 35 27 143
2014 Language of service - English only 29 0 26 25 0 0 20 31 36 13
2014 Language of service - Both English and French 9 23 32 21 10 2 2 32 34 143
2011 Language of service - English only 10 11 44 22 8 0 4 32 22 27
2011 Language of service - Both English and French 6 14 26 30 18 2 4 51 21 178
2008 Language of service - English only 20 23 14 18 16 5 5 37 48 41
2008 Language of service - Both English and French 9 19 31 23 15 2 1 39 29 210

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 19 15 17 15 0 21 40 41 20
2017 Language of service - French only 9 0 35 12 9 9 27 32 14 11
2017 Language of service - Both English and French 16 23 29 15 15 1 2 31 40 142
2014 Language of service - English only 36 7 19 13 0 5 20 18 57 13
2014 Language of service - Both English and French 15 29 33 10 6 2 4 17 48 143
2011 Language of service - English only 11 25 30 26 0 0 8 28 39 27
2011 Language of service - Both English and French 11 20 25 26 9 2 7 38 34 177
2008 Language of service - English only 12 21 19 25 8 0 15 39 39 41
2008 Language of service - Both English and French 9 24 26 20 13 3 4 36 36 209

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 11 36 5 32 0 11 42 18 19
2017 Language of service - French only 9 0 26 18 38 0 9 61 10 11
2017 Language of service - Both English and French 2 20 32 25 15 1 4 42 24 143
2014 Language of service - English only 18 11 5 26 14 0 26 54 39 13
2014 Language of service - Both English and French 3 17 44 23 9 1 2 34 21 143
2011 Language of service - English only 7 3 43 23 24 0 0 47 10 27
2011 Language of service - Both English and French 6 17 28 29 15 1 4 46 24 178
2008 Language of service - English only 0 15 32 28 19 0 7 50 16 42
2008 Language of service - Both English and French 7 19 32 25 14 1 2 41 26 210

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 20 20 16 16 0 4 33 46 20
2017 Language of service - French only 0 29 17 0 27 9 18 36 40 11
2017 Language of service - Both English and French 13 21 31 13 16 1 4 30 37 143
2014 Language of service - English only 36 7 24 13 7 0 13 23 49 13
2014 Language of service - Both English and French 25 30 26 12 6 0 1 18 55 143
2011 Language of service - English only 17 21 22 19 8 4 8 31 44 27
2011 Language of service - Both English and French 11 29 28 15 11 1 5 28 43 178
2008 Language of service - English only 19 16 20 23 15 0 7 41 37 42
2008 Language of service - Both English and French 24 24 20 14 16 0 3 31 49 210

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 19 39 6 16 10 5 26 28 20
2017 Language of service - French only 9 65 0 18 0 0 9 19 81 11
2017 Language of service - Both English and French 10 27 25 19 10 3 6 32 40 145
2014 Language of service - English only 13 7 0 36 18 0 26 73 27 13
2014 Language of service - Both English and French 8 21 32 22 12 1 5 36 30 143
2011 Language of service - English only 3 22 32 14 24 0 4 40 26 27
2011 Language of service - Both English and French 11 15 26 26 15 2 5 45 28 178
2008 Language of service - English only 11 24 29 19 8 2 6 30 39 42
2008 Language of service - Both English and French 22 30 24 12 10 2 1 22 53 209

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 20 29 10 21 4 0 33 37 20
2017 Language of service - French only 18 21 17 35 0 0 9 39 42 11
2017 Language of service - Both English and French 11 19 34 19 10 2 5 31 33 144
2014 Language of service - English only 44 0 22 20 7 0 7 29 47 13
2014 Language of service - Both English and French 9 20 38 19 9 3 1 30 30 143
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 34 5 0 0 0 0 95 0 20
2017 Language of service - French only 48 52 0 0 0 0 0 100 0 10
2017 Language of service - Both English and French 64 28 2 2 3 1 2 94 4 145
2014 Language of service - English only 86 7 0 7 0 0 0 93 7 13
2014 Language of service - Both English and French 71 24 1 3 2 0 0 94 5 143
2011 Language of service - English only 75 21 0 0 0 0 4 100 0 27
2011 Language of service - Both English and French 59 26 5 6 1 0 2 87 8 178
2008 Language of service - English only 59 15 9 5 2 0 9 82 8 42
2008 Language of service - Both English and French 76 14 3 3 3 0 1 91 6 209

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 24 26 0 10 15 0 58 11 20
2017 Language of service - French only 8 38 9 0 27 9 9 57 32 11
2017 Language of service - Both English and French 28 32 17 8 5 3 5 66 15 144
2014 Language of service - English only 57 17 0 0 26 0 0 74 26 13
2014 Language of service - Both English and French 26 32 20 9 8 3 3 61 17 143

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 34 10 4 5 0 0 81 10 20
2017 Language of service - French only 47 27 0 9 18 0 0 73 27 11
2017 Language of service - Both English and French 48 37 7 5 3 0 0 85 7 145
2014 Language of service - English only 62 7 5 7 18 0 0 69 26 13
2014 Language of service - Both English and French 47 27 10 9 6 1 0 75 15 143

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 30 9 25 0 4 0 64 26 20
2017 Language of service - French only 38 53 9 0 0 0 0 91 0 11
2017 Language of service - Both English and French 38 40 11 7 3 1 0 79 10 145
2014 Language of service - English only 52 26 0 11 12 0 0 78 22 13
2014 Language of service - Both English and French 29 47 12 6 4 1 0 77 11 143
2011 Language of service - English only 34 44 4 8 11 0 0 78 18 27
2011 Language of service - Both English and French 36 45 7 10 2 0 1 81 12 178
2008 Language of service - English only 30 35 5 10 13 2 5 70 25 42
2008 Language of service - Both English and French 40 44 7 6 3 1 0 84 9 210

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 10 16 29 10 10 0 39 44 20
2017 Language of service - French only 56 26 0 0 9 0 9 90 10 11
2017 Language of service - Both English and French 32 31 12 10 6 7 1 68 18 145
2014 Language of service - English only 52 14 0 7 22 5 0 69 31 13
2014 Language of service - Both English and French 28 34 19 7 7 4 1 65 14 143
2011 Language of service - English only 42 24 3 15 11 4 0 69 28 27
2011 Language of service - Both English and French 46 28 11 7 5 3 0 76 12 177
2008 Language of service - English only 31 25 10 11 16 5 2 61 29 42
2008 Language of service - Both English and French 45 31 11 5 4 5 0 80 9 209

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 5 15 40 10 30 0 7 71 20
2017 Language of service - French only 12 17 0 0 9 62 0 77 23 11
2017 Language of service - Both English and French 9 29 19 18 11 11 3 44 34 145
2014 Language of service - English only 25 26 7 7 35 0 0 51 42 13
2014 Language of service - Both English and French 10 26 21 13 13 17 0 43 32 143

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 36 13 5 5 0 0 76 10 20
2017 Language of service - French only 56 26 0 9 9 0 0 82 18 11
2017 Language of service - Both English and French 40 47 6 6 1 0 0 87 6 145
2014 Language of service - English only 45 37 0 18 0 0 0 82 18 13
2014 Language of service - Both English and French 41 43 7 6 2 0 0 84 9 143
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 54 15 0 5 0 0 80 5 20
2017 Language of service - French only 38 44 0 9 9 0 0 82 18 11
2017 Language of service - Both English and French 43 35 12 5 3 0 2 80 8 145
2014 Language of service - English only 45 30 7 12 7 0 0 75 18 13
2014 Language of service - Both English and French 35 31 18 8 4 1 2 69 12 143
2011 Language of service - English only 23 51 0 7 15 0 4 77 23 27
2011 Language of service - Both English and French 32 40 16 7 5 1 0 72 11 178
2008 Language of service - English only 19 30 18 7 20 0 6 52 28 42
2008 Language of service - Both English and French 33 34 14 13 5 0 1 68 19 209

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 45 5 0 5 4 0 90 5 20
2017 Language of service - French only 47 17 9 9 9 9 0 71 19 11
2017 Language of service - Both English and French 53 28 12 4 2 1 0 82 6 145
2014 Language of service - English only 52 22 7 19 0 0 0 74 19 13
2014 Language of service - Both English and French 38 34 11 10 2 4 1 76 13 143
2011 Language of service - English only 27 51 4 11 4 4 0 80 16 26
2011 Language of service - Both English and French 38 34 14 7 5 2 0 73 12 177
2008 Language of service - English only 27 28 19 22 4 0 0 55 26 42
2008 Language of service - Both English and French 43 29 13 9 4 1 1 73 13 209

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 39 15 0 5 0 0 80 5 20
2017 Language of service - French only 21 53 0 27 0 0 0 73 27 11
2017 Language of service - Both English and French 48 34 10 5 1 0 1 83 7 145
2014 Language of service - English only 45 24 5 19 7 0 0 69 26 13
2014 Language of service - Both English and French 39 41 6 8 5 1 1 81 13 142
2011 Language of service - English only 37 44 11 4 3 0 0 81 7 27
2011 Language of service - Both English and French 36 37 13 7 5 2 0 75 13 178
2008 Language of service - English only 34 27 14 18 5 0 3 62 24 42
2008 Language of service - Both English and French 41 34 11 11 4 0 0 75 15 209

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 15 5 0 0 0 4 95 0 20
2017 Language of service - French only 83 17 0 0 0 0 0 100 0 11
2017 Language of service - Both English and French 82 15 1 1 0 0 1 98 1 145
2014 Language of service - English only 100 0 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 77 21 1 0 1 0 1 98 1 143
2011 Language of service - English only 79 14 7 0 0 0 0 93 0 27
2011 Language of service - Both English and French 79 15 3 2 1 0 0 94 3 177
2008 Language of service - English only 73 10 3 3 0 2 10 94 3 42
2008 Language of service - Both English and French 80 13 2 0 4 0 1 94 4 209

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 19 5 0 5 5 5 88 6 20
2017 Language of service - French only 9 18 18 20 9 9 18 36 40 11
2017 Language of service - Both English and French 58 28 4 5 3 1 1 88 8 145
2014 Language of service - English only 57 7 7 0 13 11 5 76 16 13
2014 Language of service - Both English and French 45 33 8 5 3 2 4 83 9 143
2011 Language of service - English only 44 38 7 4 4 3 0 85 8 27
2011 Language of service - Both English and French 50 25 7 7 4 2 4 80 12 178

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 34 0 0 5 0 0 95 5 20
2017 Language of service - French only 47 26 0 18 9 0 0 73 27 11
2017 Language of service - Both English and French 60 25 8 3 3 1 1 86 6 144

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 30 5 0 5 0 0 90 5 20
2017 Language of service - French only 38 27 0 26 9 0 0 65 35 11
2017 Language of service - Both English and French 61 25 9 4 1 1 0 86 4 145

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 44 0 0 5 0 0 95 5 20
2017 Language of service - French only 38 27 0 26 9 0 0 65 35 11
2017 Language of service - Both English and French 53 28 12 4 2 1 0 81 6 145
2014 Language of service - English only 62 0 17 14 7 0 0 62 20 13
2014 Language of service - Both English and French 41 37 10 5 7 0 0 78 13 143
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 27 45 14 5 3 3 3 76 9 36
2014 Language of service - Both English and French 25 61 6 3 0 3 3 91 3 36

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 40 14 0 11 9 0 72 12 20
2017 Language of service - French only 21 26 0 9 0 44 0 84 16 11
2017 Language of service - Both English and French 30 35 16 8 3 7 1 71 12 145
2014 Language of service - English only 32 26 26 11 7 0 0 57 17 13
2014 Language of service - Both English and French 19 35 20 9 4 13 0 62 15 143
2011 Language of service - English only 20 28 8 15 19 11 0 53 38 26
2011 Language of service - Both English and French 26 34 10 12 8 7 2 66 22 178

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 35 15 18 11 0 0 55 30 20
2017 Language of service - French only 21 27 17 9 9 18 0 57 22 11
2017 Language of service - Both English and French 24 42 14 11 4 4 1 70 16 145
2014 Language of service - English only 45 0 12 14 29 0 0 45 43 13
2014 Language of service - Both English and French 20 26 26 16 6 6 0 49 23 143
2011 Language of service - English only 15 37 23 3 22 0 0 51 25 27
2011 Language of service - Both English and French 23 33 22 12 8 2 0 57 20 178
2008 Language of service - English only 16 30 8 19 25 2 0 47 45 42
2008 Language of service - Both English and French 24 32 19 10 8 7 1 60 19 210

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 36 10 28 11 0 0 51 40 20
2017 Language of service - French only 12 18 8 9 9 44 0 53 32 11
2017 Language of service - Both English and French 16 37 24 10 5 9 1 58 16 145
2014 Language of service - English only 42 0 6 15 31 8 0 45 49 12
2014 Language of service - Both English and French 9 29 25 18 8 10 0 43 29 143
2011 Language of service - English only 3 37 15 12 14 19 0 50 32 27
2011 Language of service - Both English and French 15 37 24 10 7 7 0 56 19 178
2008 Language of service - English only 9 21 12 22 22 14 0 35 52 42
2008 Language of service - Both English and French 14 33 24 15 5 9 0 51 22 210

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 39 5 20 16 0 0 59 36 20
2017 Language of service - French only 0 21 17 18 9 36 0 32 41 11
2017 Language of service - Both English and French 25 37 17 9 7 5 1 66 16 145
2014 Language of service - English only 38 0 18 7 36 0 0 38 43 13
2014 Language of service - Both English and French 12 26 23 18 9 11 0 43 31 143
2011 Language of service - English only 11 29 22 8 22 7 0 44 32 27
2011 Language of service - Both English and French 16 36 20 9 9 9 0 58 20 175
2008 Language of service - English only 9 24 16 7 27 16 0 40 41 42
2008 Language of service - Both English and French 18 33 19 14 7 9 0 56 23 209

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 36 20 9 20 0 0 51 29 20
2017 Language of service - French only 0 29 27 9 9 27 0 40 24 11
2017 Language of service - Both English and French 16 42 25 9 5 2 1 60 15 145
2014 Language of service - English only 38 7 12 0 43 0 0 45 43 13
2014 Language of service - Both English and French 12 30 24 21 9 4 0 43 32 143
2011 Language of service - English only 11 22 29 11 15 11 0 37 29 27
2011 Language of service - Both English and French 20 36 20 14 8 2 0 57 23 177
2008 Language of service - English only 14 30 7 19 25 4 0 46 46 42
2008 Language of service - Both English and French 16 42 16 16 6 4 0 60 23 210
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 29 14 20 4 0 0 61 24 20
2017 Language of service - French only 9 29 27 9 9 18 0 46 22 11
2017 Language of service - Both English and French 27 44 16 10 3 1 0 72 13 145
2014 Language of service - English only 38 21 18 7 16 0 0 59 22 13
2014 Language of service - Both English and French 22 38 18 14 6 2 0 61 21 143
2011 Language of service - English only 19 52 11 7 7 4 0 74 15 27
2011 Language of service - Both English and French 35 43 14 5 2 1 0 79 6 176

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 40 5 0 5 4 0 90 5 20
2017 Language of service - French only 38 17 18 0 0 27 0 76 0 11
2017 Language of service - Both English and French 34 46 9 5 2 4 0 83 7 145
2014 Language of service - English only 57 18 12 0 0 14 0 86 0 13
2014 Language of service - Both English and French 35 41 14 2 1 7 0 81 3 143
2011 Language of service - English only 38 37 7 0 7 8 4 84 8 27
2011 Language of service - Both English and French 47 30 13 4 2 4 0 81 6 177

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 23 14 5 10 0 0 71 15 20
2017 Language of service - French only 12 26 18 18 18 9 0 42 39 11
2017 Language of service - Both English and French 31 39 13 9 3 1 4 74 13 145
2014 Language of service - English only 40 41 5 0 14 0 0 81 14 13
2014 Language of service - Both English and French 32 38 13 8 4 4 1 74 12 143
2011 Language of service - English only 36 37 15 8 0 4 0 76 8 26
2011 Language of service - Both English and French 35 37 12 7 5 4 0 74 13 176
2008 Language of service - English only 30 38 9 8 11 2 2 70 20 42
2008 Language of service - Both English and French 42 33 7 10 4 3 1 78 15 207

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 48 10 10 5 5 0 73 17 20
2017 Language of service - French only 0 29 0 44 0 18 9 40 60 11
2017 Language of service - Both English and French 17 36 28 9 6 3 1 55 16 145
2014 Language of service - English only 20 43 12 12 7 7 0 67 20 13
2014 Language of service - Both English and French 18 29 18 12 6 11 6 57 22 143
2011 Language of service - English only 18 44 15 15 0 8 0 68 16 27
2011 Language of service - Both English and French 20 34 20 11 7 5 2 59 19 178

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 43 18 10 10 10 0 59 21 20
2017 Language of service - French only 0 29 0 18 27 18 9 40 60 11
2017 Language of service - Both English and French 15 24 21 14 9 12 5 47 28 145
2014 Language of service - English only 20 18 13 12 26 11 0 43 43 13
2014 Language of service - Both English and French 15 13 20 17 14 16 5 35 40 143
2011 Language of service - English only 11 22 22 10 19 16 0 39 35 27
2011 Language of service - Both English and French 16 14 20 14 13 16 8 39 36 177

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 20 10 0 11 0 4 79 11 20
2017 Language of service - French only 38 26 18 18 0 0 0 65 18 11
2017 Language of service - Both English and French 55 34 4 4 2 0 1 89 7 144
2014 Language of service - English only 93 7 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 53 28 6 6 3 1 3 84 9 143

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 14 15 0 0 0 10 83 0 20
2017 Language of service - French only 56 17 0 9 0 18 0 89 11 11
2017 Language of service - Both English and French 59 26 6 1 3 4 2 90 3 143
2014 Language of service - English only 87 7 0 0 7 0 0 93 7 13
2014 Language of service - Both English and French 60 28 4 2 1 3 3 93 3 143
2011 Language of service - English only 67 22 3 0 0 3 4 96 0 27
2011 Language of service - Both English and French 70 23 5 2 1 1 0 93 2 178
2008 Language of service - English only 64 18 8 3 0 0 7 89 3 42
2008 Language of service - Both English and French 69 23 3 1 1 1 1 94 3 210

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 26 16 33 5 5 0 43 40 20
2017 Language of service - French only 0 44 17 29 0 9 0 49 32 11
2017 Language of service - Both English and French 27 36 16 8 9 3 1 66 17 145
2014 Language of service - English only 30 5 26 7 31 0 0 36 38 13
2014 Language of service - Both English and French 21 28 19 15 14 3 0 50 30 143
2011 Language of service - English only 15 38 15 11 18 3 0 55 30 27
2011 Language of service - Both English and French 27 34 16 12 9 2 1 62 21 177
2008 Language of service - English only 9 24 21 17 27 2 0 33 45 42
2008 Language of service - Both English and French 25 35 15 18 5 1 0 61 24 210

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 16 10 15 34 10 0 34 55 20
2017 Language of service - French only 9 27 8 18 21 18 0 43 47 11
2017 Language of service - Both English and French 16 28 11 19 21 2 4 47 42 145
2014 Language of service - English only 24 13 18 7 38 0 0 37 45 13
2014 Language of service - Both English and French 8 20 15 20 31 3 3 29 54 143
2011 Language of service - English only 4 24 11 23 31 4 4 30 58 26
2011 Language of service - Both English and French 13 21 16 27 20 1 2 35 49 178
2008 Language of service - English only 2 19 2 28 47 2 0 22 76 42
2008 Language of service - Both English and French 17 36 11 15 16 2 3 55 33 208

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 49 15 10 11 0 0 64 21 20
2017 Language of service - French only 0 35 12 27 9 9 9 43 43 11
2017 Language of service - Both English and French 18 43 23 8 4 1 2 64 12 145

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 45 10 5 10 5 0 74 16 20
2017 Language of service - French only 9 38 17 18 9 9 0 52 29 11
2017 Language of service - Both English and French 39 40 12 4 1 3 1 82 6 145
2014 Language of service - English only 44 30 7 13 7 0 0 74 20 13
2014 Language of service - Both English and French 36 39 10 5 1 10 0 83 6 143

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 45 9 0 5 4 0 85 5 20
2017 Language of service - French only 18 56 0 9 0 18 0 89 11 11
2017 Language of service - Both English and French 43 41 10 3 0 3 0 87 3 145
2014 Language of service - English only 44 24 12 14 7 0 0 68 20 13
2014 Language of service - Both English and French 39 38 10 6 1 5 0 82 8 143
2011 Language of service - English only 28 48 4 8 8 4 0 79 17 26
2011 Language of service - Both English and French 39 32 15 7 3 3 0 74 11 177

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 46 5 5 5 0 0 85 10 20
2017 Language of service - French only 38 35 9 9 0 9 0 81 10 11
2017 Language of service - Both English and French 49 41 8 2 1 0 0 90 3 145
2014 Language of service - English only 49 13 13 7 7 11 0 70 15 13
2014 Language of service - Both English and French 40 45 9 4 2 0 0 85 6 143
2011 Language of service - English only 30 44 19 7 0 0 0 74 7 27
2011 Language of service - Both English and French 46 36 7 6 3 1 0 83 10 175
2008 Language of service - English only 25 46 5 12 12 0 0 70 25 42
2008 Language of service - Both English and French 42 41 11 5 1 0 0 83 5 209

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 30 19 16 10 0 0 55 26 20
2017 Language of service - French only 29 36 8 27 0 0 0 65 27 11
2017 Language of service - Both English and French 39 37 16 5 2 1 0 77 7 145
2014 Language of service - English only 50 12 7 7 24 0 0 62 31 13
2014 Language of service - Both English and French 21 44 19 6 7 3 0 67 13 143
2011 Language of service - English only 18 49 11 8 14 0 0 67 22 27
2011 Language of service - Both English and French 36 32 17 6 6 2 0 70 13 178

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 30 20 14 11 0 0 55 25 20
2017 Language of service - French only 18 47 8 27 0 0 0 65 27 11
2017 Language of service - Both English and French 35 44 17 3 2 0 0 78 5 145
2014 Language of service - English only 50 12 0 14 24 0 0 62 38 13
2014 Language of service - Both English and French 20 50 16 8 6 0 0 70 14 143
2011 Language of service - English only 11 51 23 3 11 0 0 63 14 27
2011 Language of service - Both English and French 35 38 14 7 6 1 0 73 13 177
2008 Language of service - English only 20 28 13 19 20 0 0 48 39 42
2008 Language of service - Both English and French 36 38 14 10 2 0 0 74 12 209

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 20 9 20 31 0 0 40 51 20
2017 Language of service - French only 18 17 29 9 18 9 0 38 29 11
2017 Language of service - Both English and French 31 25 23 7 6 6 1 61 14 145
2014 Language of service - English only 45 24 0 0 31 0 0 69 31 13
2014 Language of service - Both English and French 22 29 22 12 13 2 0 52 26 143
2011 Language of service - English only 15 18 22 22 11 8 4 37 37 27
2011 Language of service - Both English and French 29 30 13 10 13 4 1 62 24 177
2008 Language of service - English only 20 19 16 25 15 4 0 41 42 42
2008 Language of service - Both English and French 32 23 14 16 5 10 0 61 24 209
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 34 21 45 20
2017 Language of service - French only 47 26 27 11
2017 Language of service - Both English and French 38 27 34 145
2014 Language of service - English only 14 64 22 13
2014 Language of service - Both English and French 43 32 25 143
2011 Language of service - English only 32 29 38 27
2011 Language of service - Both English and French 43 28 30 178

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - Both English and French 17 21 45 2 4 11 56
2014 Language of service - Both English and French 8 16 66 0 9999 10 61
2011 Language of service - Both English and French 9 18 59 6 9999 8 76
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 16 84 144
2014 Language of service - Both English and French 19 81 143

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 41 24
2014 Language of service - Both English and French 39 26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 58 24
2014 Language of service - Both English and French 53 26

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 24
2014 Language of service - Both English and French 0 26

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 21 24
2014 Language of service - Both English and French 23 26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 41 24
2014 Language of service - Both English and French 31 26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 24
2014 Language of service - Both English and French 26 26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 33 24
2014 Language of service - Both English and French 42 26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 62 24
2014 Language of service - Both English and French 57 26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 20 24
2014 Language of service - Both English and French 23 26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 24
2014 Language of service - Both English and French 0 26

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 46 24
2014 Language of service - Both English and French 26 26

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 58 24
2014 Language of service - Both English and French 70 26

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 24

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 21 24

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 26 24
2014 Language of service - Both English and French 19 26

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 26 23

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 22 23

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 31 23
2014 Language of service - Both English and French 34 26

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 23
2014 Language of service - Both English and French 0 26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 70 23
2014 Language of service - Both English and French 46 26

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 23

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 83 17 24

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 9 31 6 5 30 4 36 17 20
2017 Language of service - French only 12 8 0 9 9 53 9 53 47 11
2017 Language of service - Both English and French 14 20 11 4 5 35 11 62 17 145
2014 Language of service - English only 18 24 24 7 7 14 7 53 17 13
2014 Language of service - Both English and French 14 16 16 3 1 39 10 59 8 143

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 25 20 6 5 14 0 63 13 20
2017 Language of service - French only 12 35 9 9 0 36 0 73 14 11
2017 Language of service - Both English and French 27 36 15 5 1 12 4 74 8 145
2014 Language of service - English only 18 36 12 0 7 28 0 74 9 13
2014 Language of service - Both English and French 23 27 20 3 2 20 4 66 7 143
2011 Language of service - English only 30 40 12 7 8 4 0 72 15 27
2011 Language of service - Both English and French 31 34 13 6 3 12 1 74 11 177
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 51 5 5 10 0 5 79 16 20
2017 Language of service - French only 9 73 18 0 0 0 0 82 0 11
2017 Language of service - Both English and French 19 36 13 10 3 3 16 68 16 145
2014 Language of service - English only 27 55 5 7 5 0 0 83 12 13
2014 Language of service - Both English and French 20 41 12 6 2 4 15 75 10 142
2011 Language of service - English only 15 60 7 3 0 4 10 88 4 27
2011 Language of service - Both English and French 21 39 10 7 2 4 19 77 11 178
2008 Language of service - English only 24 53 5 0 8 5 5 85 9 42
2008 Language of service - Both English and French 18 37 6 7 3 4 26 78 14 210

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 36 13 5 5 25 5 66 15 20
2017 Language of service - French only 9 17 9 0 12 36 18 56 25 11
2017 Language of service - Both English and French 8 17 17 5 3 29 22 51 15 144
2014 Language of service - English only 13 39 12 17 12 7 0 56 32 13
2014 Language of service - Both English and French 6 21 19 3 4 26 22 52 12 143
2011 Language of service - English only 7 20 32 3 3 23 11 41 10 27
2011 Language of service - Both English and French 6 17 13 4 3 30 28 53 15 177

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 26 25 0 0 10 5 71 0 20
2017 Language of service - French only 18 38 18 0 0 27 0 76 0 11
2017 Language of service - Both English and French 30 30 7 3 1 14 16 85 5 145
2014 Language of service - English only 27 43 11 7 0 13 0 80 8 13
2014 Language of service - Both English and French 25 36 7 1 3 14 14 85 5 143
2011 Language of service - English only 35 29 11 7 0 8 11 78 9 27
2011 Language of service - Both English and French 32 25 7 2 3 10 20 83 7 178
2008 Language of service - English only 29 37 3 7 0 21 3 87 9 42
2008 Language of service - Both English and French 30 23 9 2 0 11 25 83 4 209

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 26 21 0 6 14 5 67 8 20
2017 Language of service - French only 9 29 9 9 0 44 0 68 16 11
2017 Language of service - Both English and French 24 36 10 1 0 14 15 84 2 145
2014 Language of service - English only 20 37 12 17 0 13 0 66 20 13
2014 Language of service - Both English and French 21 35 8 1 3 19 12 82 6 142
2011 Language of service - English only 31 28 15 3 0 12 11 76 4 27
2011 Language of service - Both English and French 26 24 10 2 3 15 20 77 8 178
2008 Language of service - English only 23 32 12 2 2 21 8 77 6 42
2008 Language of service - Both English and French 29 24 10 2 3 8 24 78 7 209
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 5 95 145
2014 Language of service - Both English and French 7 93 143

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 20 30 0 5 30 5 46 8 20
2017 Language of service - French only 9 20 0 9 9 53 0 62 38 11
2017 Language of service - Both English and French 12 17 16 1 1 39 14 61 5 145
2014 Language of service - English only 32 7 28 0 7 20 7 53 9 13
2014 Language of service - Both English and French 13 15 14 2 1 43 12 60 8 143

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 30 20 0 5 15 0 70 6 20
2017 Language of service - French only 9 38 0 9 9 36 0 73 27 11
2017 Language of service - Both English and French 29 33 14 1 1 16 5 79 3 144
2014 Language of service - English only 39 7 17 11 7 20 0 57 22 13
2014 Language of service - Both English and French 25 36 14 1 2 19 2 78 5 143
2011 Language of service - English only 33 32 19 7 0 8 0 71 8 27
2011 Language of service - Both English and French 38 30 13 3 3 13 0 78 7 177
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 24 15 16 40 0 0 29 56 20
2017 Language of service - French only 0 18 18 18 47 0 0 18 65 11
2017 Language of service - Both English and French 13 18 23 17 25 0 4 33 44 145

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 41 19 10 11 0 0 60 21 20
2017 Language of service - French only 18 0 82 0 0 0 0 18 0 11
2017 Language of service - Both English and French 12 26 32 15 14 0 1 38 29 145

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 19 4 10 11 0 10 71 24 20
2017 Language of service - French only 47 18 35 0 0 0 0 65 0 11
2017 Language of service - Both English and French 27 25 24 13 8 0 2 54 22 145

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 10 25 30 16 0 5 26 48 20
2017 Language of service - French only 18 36 29 9 9 0 0 53 18 11
2017 Language of service - Both English and French 21 17 30 15 14 0 3 39 30 145

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 30 5 0 0 0 10 94 0 20
2017 Language of service - French only 62 20 9 9 0 0 0 82 9 11
2017 Language of service - Both English and French 45 21 13 4 5 0 13 75 10 145

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 29 20 6 5 5 6 65 13 20
2017 Language of service - French only 18 44 21 0 18 0 0 62 18 11
2017 Language of service - Both English and French 31 27 26 7 7 0 2 59 14 145

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 15 24 20 16 0 6 37 38 20
2017 Language of service - French only 18 47 9 9 9 9 0 71 19 11
2017 Language of service - Both English and French 24 31 26 9 7 2 1 58 16 145

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 25 30 19 5 0 11 39 27 20
2017 Language of service - French only 65 26 0 9 0 0 0 91 9 11
2017 Language of service - Both English and French 26 29 23 16 5 1 1 56 21 145

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 34 16 14 10 0 6 58 25 20
2017 Language of service - French only 56 27 8 9 0 0 0 83 9 11
2017 Language of service - Both English and French 33 28 15 15 7 1 2 63 22 145

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 24 25 5 5 0 6 63 10 20
2017 Language of service - French only 65 9 17 9 0 0 0 74 9 11
2017 Language of service - Both English and French 34 35 14 9 5 0 2 71 15 145

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 15 29 10 6 0 5 52 17 20
2017 Language of service - French only 62 38 0 0 0 0 0 100 0 11
2017 Language of service - Both English and French 57 17 13 5 5 0 2 76 11 145

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 10 0 5 5 0 5 89 11 20
2017 Language of service - French only 73 18 0 0 9 0 0 91 9 11
2017 Language of service - Both English and French 70 15 4 4 3 1 3 89 8 145

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 30 10 5 0 0 5 84 5 20
2017 Language of service - French only 71 21 9 0 0 0 0 91 0 11
2017 Language of service - Both English and French 49 27 10 6 5 0 3 78 12 145

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 10 16 5 5 0 5 73 11 20
2017 Language of service - French only 73 9 0 9 9 0 0 82 18 11
2017 Language of service - Both English and French 61 17 13 2 3 0 3 82 6 145

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 5 5 5 0 0 30 85 7 20
2017 Language of service - French only 53 9 0 0 0 0 38 100 0 11
2017 Language of service - Both English and French 51 10 9 3 1 0 26 83 6 145

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 26 0 5 0 0 10 94 6 20
2017 Language of service - French only 56 27 0 9 0 0 9 90 10 11
2017 Language of service - Both English and French 60 21 11 3 0 0 5 86 3 143

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 15 5 0 0 0 0 95 0 20
2017 Language of service - French only 79 12 0 0 0 0 9 100 0 11
2017 Language of service - Both English and French 67 14 6 5 4 0 5 85 9 145

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 40 5 0 0 0 0 95 0 20
2017 Language of service - French only 47 18 27 9 0 0 0 65 9 11
2017 Language of service - Both English and French 43 29 16 7 4 0 1 73 11 145

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 45 35 5 5 0 0 55 10 20
2017 Language of service - French only 9 44 29 9 9 0 0 53 18 11
2017 Language of service - Both English and French 8 35 37 17 2 0 1 43 19 144

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 10 70 15 0 0 0 15 15 20
2017 Language of service - French only 18 0 29 27 26 0 0 53 18 11
2017 Language of service - Both English and French 6 19 43 24 8 0 0 32 25 143

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 55 15 5 5 6 0 73 11 20
2017 Language of service - French only 0 47 17 9 9 18 0 57 21 11
2017 Language of service - Both English and French 19 47 18 7 4 5 0 69 11 145

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 54 16 5 10 0 0 68 16 20
2017 Language of service - French only 18 47 17 18 0 0 0 65 18 11
2017 Language of service - Both English and French 22 46 15 10 4 3 0 70 15 144
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 19 81 145
2014 Language of service - Both English and French 26 74 143

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - Both English and French 76 24 26
2014 Language of service - Both English and French 84 16 37

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 51 29 15 5 0 0 0 80 5 20
2014 Language of service - Both English and French 48 36 6 4 7 0 0 84 10 31
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 9 30 21 30 0 0 10 90 20
2017 Language of service - French only 18 9 18 18 21 9 8 21 79 11
2017 Language of service - Both English and French 20 22 25 11 17 2 2 21 79 145

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 18
2017 Language of service - Both English and French 23 110

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 18
2017 Language of service - Both English and French 41 110

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 18
2017 Language of service - Both English and French 34 110

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 18
2017 Language of service - Both English and French 40 110

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 18
2017 Language of service - Both English and French 6 110

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 18
2017 Language of service - Both English and French 47 110

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 0 47 18 17 11 6 17
2017 Language of service - Both English and French 4 43 22 9 9 13 105

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 38 17 17 12 5 0 51 31 18
2017 Language of service - Both English and French 11 23 16 22 18 3 8 38 44 111

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 6 11 16 62 0 0 11 78 18
2017 Language of service - Both English and French 1 4 13 21 54 1 7 5 81 111
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