2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 44 6 8 5 0 0 82 13 176
2017 Does not provide services to public 37 46 5 9 3 0 0 84 11 416
2014 Provides services to public 37 45 3 11 3 0 0 83 15 161
2014 Does not provide services to public 44 42 4 8 1 0 0 86 9 422
2011 Provides services to public 40 47 5 7 2 0 0 87 8 211
2011 Does not provide services to public 47 45 2 4 2 0 0 92 6 514
2008 Provides services to public 35 50 4 10 1 0 0 85 11 257
2008 Does not provide services to public 43 42 6 7 1 0 0 86 8 520

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 23 2 2 1 0 0 95 3 176
2017 Does not provide services to public 68 24 3 3 1 1 0 93 4 414
2014 Provides services to public 63 30 4 2 1 1 0 94 2 161
2014 Does not provide services to public 68 22 4 4 1 0 0 91 6 422
2011 Provides services to public 69 22 3 4 1 1 0 92 5 211
2011 Does not provide services to public 76 18 3 2 1 0 1 95 2 515
2008 Provides services to public 71 24 2 2 1 0 0 95 4 255
2008 Does not provide services to public 71 22 3 3 1 0 0 94 4 521

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 34 5 7 3 0 0 85 10 176
2017 Does not provide services to public 53 28 7 9 3 0 0 82 12 415
2014 Provides services to public 47 32 5 10 3 1 2 81 13 161
2014 Does not provide services to public 52 28 6 8 5 0 1 81 13 422
2011 Provides services to public 50 25 9 14 1 0 1 75 16 211
2011 Does not provide services to public 60 24 4 8 3 0 1 85 11 514
2008 Provides services to public 54 27 6 8 5 0 0 81 13 255
2008 Does not provide services to public 55 25 5 12 3 0 0 80 15 521

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 35 6 11 6 1 0 77 17 176
2017 Does not provide services to public 44 33 7 10 7 0 0 77 16 415
2014 Provides services to public 38 33 5 13 11 0 0 70 24 161
2014 Does not provide services to public 31 28 9 19 14 0 0 58 33 422
2011 Provides services to public 39 42 9 6 4 0 0 81 10 211
2011 Does not provide services to public 51 32 6 8 2 0 0 84 10 514

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 41 12 10 4 0 1 74 14 176
2017 Does not provide services to public 36 36 16 8 4 0 0 72 12 415
2014 Provides services to public 33 34 13 13 7 0 0 68 19 161
2014 Does not provide services to public 35 41 10 9 4 0 1 77 13 422
2011 Provides services to public 36 40 13 7 5 0 0 75 11 210
2011 Does not provide services to public 40 36 12 7 3 0 2 77 10 515
2008 Provides services to public 29 45 8 12 5 0 0 75 17 256
2008 Does not provide services to public 31 41 13 10 4 0 1 73 15 521

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 46 15 6 3 0 0 76 9 176
2017 Does not provide services to public 38 41 10 6 4 0 0 79 10 416
2014 Provides services to public 33 40 14 9 3 1 0 74 12 161
2014 Does not provide services to public 37 38 12 10 3 0 0 75 13 422
2011 Provides services to public 33 37 13 10 5 1 0 71 16 211
2011 Does not provide services to public 42 37 10 8 3 0 0 79 11 509
2008 Provides services to public 35 43 9 10 2 0 0 78 13 257
2008 Does not provide services to public 37 43 11 6 3 0 0 80 9 521

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 45 7 9 2 0 0 81 11 176
2017 Does not provide services to public 46 37 8 6 2 0 0 83 9 415
2014 Provides services to public 42 38 9 8 3 0 0 80 11 161
2014 Does not provide services to public 46 38 6 7 2 0 0 84 9 421
2011 Provides services to public 36 43 11 7 2 0 0 80 9 211
2011 Does not provide services to public 47 34 8 8 2 0 0 82 10 515
2008 Provides services to public 43 38 7 9 2 0 0 81 11 257
2008 Does not provide services to public 44 40 8 5 3 0 0 85 8 521

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 41 9 5 1 0 0 86 5 176
2017 Does not provide services to public 50 37 6 4 2 0 0 88 6 414
2014 Provides services to public 41 41 6 11 1 1 0 82 12 161
2014 Does not provide services to public 51 34 7 6 2 1 0 86 7 421

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 29 11 8 3 1 1 78 11 176
2017 Does not provide services to public 47 32 9 7 5 0 0 79 12 415
2014 Provides services to public 36 34 14 9 6 1 0 71 15 161
2014 Does not provide services to public 45 35 9 7 3 0 0 80 11 421
2011 Provides services to public 43 35 10 6 5 0 1 79 12 211
2011 Does not provide services to public 47 35 6 7 4 0 0 83 11 516

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 18 16 11 8 2 17 57 24 176
2017 Does not provide services to public 28 18 12 10 8 3 21 60 24 416
2014 Provides services to public 24 26 12 10 13 4 12 59 27 161
2014 Does not provide services to public 28 21 10 10 9 1 20 63 24 422
2011 Provides services to public 22 29 8 11 11 1 17 62 28 210
2011 Does not provide services to public 30 23 9 10 9 3 16 65 24 514
2008 Provides services to public 35 21 10 11 9 2 11 65 23 256
2008 Does not provide services to public 33 24 7 11 8 3 14 69 23 521

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 44 12 9 5 1 0 74 14 176
2017 Does not provide services to public 29 44 12 8 6 0 0 74 14 415
2014 Provides services to public 27 48 8 9 7 0 0 75 16 161
2014 Does not provide services to public 30 43 14 9 4 0 0 73 13 422
2011 Provides services to public 33 40 14 9 4 0 0 73 13 210
2011 Does not provide services to public 38 37 14 6 4 0 0 76 10 514
2008 Provides services to public 33 44 11 9 4 0 0 77 13 252
2008 Does not provide services to public 34 43 12 8 3 0 0 77 12 517

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 36 16 14 5 1 1 65 19 176
2017 Does not provide services to public 28 35 16 12 8 1 0 64 20 416
2014 Provides services to public 22 36 18 16 8 0 0 58 24 160
2014 Does not provide services to public 29 35 14 15 6 1 0 65 21 422
2011 Provides services to public 22 37 21 14 6 0 0 58 21 211
2011 Does not provide services to public 32 39 13 10 5 1 0 71 15 514

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 45 5 13 3 0 0 78 16 176
2017 Does not provide services to public 29 43 12 10 5 0 0 72 15 416

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 47 7 6 2 0 1 85 8 174
2017 Does not provide services to public 42 41 9 5 3 1 0 83 8 415
2014 Provides services to public 40 41 12 2 5 1 0 81 7 161
2014 Does not provide services to public 45 40 9 4 1 1 0 86 5 422
2011 Provides services to public 47 42 7 3 1 0 0 89 4 210
2011 Does not provide services to public 52 36 7 3 1 0 0 88 4 514
2008 Provides services to public 50 41 4 3 2 1 0 91 5 255
2008 Does not provide services to public 49 36 8 4 3 1 0 86 7 519

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 38 20 9 5 1 0 67 14 174
2017 Does not provide services to public 30 37 15 10 8 1 0 68 17 416

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 40 12 3 2 0 0 82 5 175
2017 Does not provide services to public 46 37 10 4 3 1 0 83 6 415
2014 Provides services to public 57 30 9 5 1 0 0 86 5 161
2014 Does not provide services to public 56 33 8 1 2 0 0 89 3 422
2011 Provides services to public 52 35 9 2 1 0 0 87 3 209
2011 Does not provide services to public 58 31 8 3 1 0 0 89 4 514

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 47 14 12 5 1 0 69 17 176
2017 Does not provide services to public 33 41 11 9 5 0 0 74 14 414
2014 Provides services to public 19 40 16 18 7 0 0 59 25 161
2014 Does not provide services to public 27 41 15 10 6 0 1 69 16 421
2011 Provides services to public 26 41 11 16 6 1 1 68 21 210
2011 Does not provide services to public 37 41 9 7 4 0 0 79 12 511

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 33 15 11 7 0 1 67 18 176
2017 Does not provide services to public 38 34 14 7 6 0 0 72 14 414
2014 Provides services to public 23 35 17 15 9 0 1 58 25 161
2014 Does not provide services to public 31 39 13 11 5 0 0 71 16 422

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 47 15 7 3 0 0 76 10 176
2017 Does not provide services to public 33 37 14 10 5 0 2 71 15 414
2014 Provides services to public 28 42 17 7 6 0 0 70 13 161
2014 Does not provide services to public 34 38 14 9 5 0 0 72 14 422
2011 Provides services to public 40 39 12 6 3 0 0 79 9 209
2011 Does not provide services to public 43 41 9 4 1 0 1 85 6 513

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 45 13 5 3 0 0 79 8 176
2017 Does not provide services to public 36 41 12 6 5 0 0 76 12 415
2014 Provides services to public 37 40 12 7 3 0 0 78 10 161
2014 Does not provide services to public 35 42 13 6 3 0 0 78 9 422
2011 Provides services to public 38 43 9 8 2 0 0 81 10 211
2011 Does not provide services to public 44 39 9 5 2 0 0 83 7 514
2008 Provides services to public 37 46 7 7 2 0 0 83 9 256
2008 Does not provide services to public 41 42 8 6 3 0 0 83 9 519

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 33 16 7 1 0 0 76 8 175
2017 Does not provide services to public 42 31 13 8 5 1 1 74 13 415
2014 Provides services to public 41 35 11 7 6 0 0 76 13 161
2014 Does not provide services to public 44 34 15 4 2 0 0 78 6 422
2011 Provides services to public 39 33 19 7 2 0 0 72 9 211
2011 Does not provide services to public 35 38 17 7 4 0 1 73 10 514
2008 Provides services to public 34 33 18 10 5 0 1 67 15 256
2008 Does not provide services to public 31 36 20 9 4 0 0 67 13 520

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 25 32 16 14 1 5 31 35 175
2017 Does not provide services to public 9 22 40 16 9 1 2 26 33 414
2014 Provides services to public 11 28 30 21 7 2 1 30 39 161
2014 Does not provide services to public 9 22 42 19 4 1 2 24 32 421
2011 Provides services to public 8 22 33 22 10 0 5 34 31 211
2011 Does not provide services to public 9 22 37 21 6 0 2 29 33 514
2008 Provides services to public 11 26 34 18 10 0 1 29 37 257
2008 Does not provide services to public 12 32 34 16 4 0 1 20 45 518

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 6 19 31 14 19 4 6 38 28 174
2017 Does not provide services to public 12 19 33 17 14 3 3 33 32 411
2014 Provides services to public 11 20 31 21 10 2 4 33 33 161
2014 Does not provide services to public 8 15 32 29 12 2 3 43 24 421
2011 Provides services to public 6 13 27 31 16 2 4 50 20 211
2011 Does not provide services to public 6 16 30 28 14 2 4 45 23 514
2008 Provides services to public 11 20 28 21 16 3 2 39 32 256
2008 Does not provide services to public 11 25 29 22 9 2 2 32 38 519

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 21 27 15 14 1 6 32 39 173
2017 Does not provide services to public 16 24 31 14 9 3 4 24 42 414
2014 Provides services to public 17 27 31 10 6 3 6 17 48 161
2014 Does not provide services to public 20 27 31 12 6 1 2 19 49 422
2011 Provides services to public 10 21 26 26 8 2 7 38 34 210
2011 Does not provide services to public 15 21 30 21 8 1 3 31 38 514
2008 Provides services to public 10 23 26 21 12 3 6 36 36 255
2008 Does not provide services to public 16 26 29 18 6 1 3 25 44 519

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 18 32 22 19 1 6 43 22 173
2017 Does not provide services to public 8 17 33 23 14 1 3 39 26 413
2014 Provides services to public 5 16 39 23 11 2 4 36 22 161
2014 Does not provide services to public 6 17 37 27 9 1 2 38 24 419
2011 Provides services to public 6 15 31 28 16 1 3 46 22 211
2011 Does not provide services to public 8 19 34 26 9 1 3 36 28 515
2008 Provides services to public 6 18 32 25 15 1 3 42 25 257
2008 Does not provide services to public 9 21 38 21 8 0 2 30 31 520

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 22 29 12 17 1 5 31 38 174
2017 Does not provide services to public 13 17 30 22 13 2 4 37 31 411
2014 Provides services to public 25 26 25 12 7 1 3 20 54 161
2014 Does not provide services to public 16 24 33 16 7 1 4 24 41 420
2011 Provides services to public 12 28 27 16 11 1 5 29 42 211
2011 Does not provide services to public 16 22 32 18 8 0 4 28 39 511
2008 Provides services to public 23 22 20 16 16 0 4 33 46 257
2008 Does not provide services to public 13 22 37 15 9 1 4 25 37 518

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 28 25 18 10 3 6 31 42 176
2017 Does not provide services to public 18 23 26 16 10 4 4 28 44 412
2014 Provides services to public 8 19 28 23 14 1 6 40 29 161
2014 Does not provide services to public 7 17 30 27 12 2 5 41 26 420
2011 Provides services to public 10 15 28 24 16 1 5 43 27 211
2011 Does not provide services to public 7 18 29 24 14 1 6 41 28 515
2008 Provides services to public 20 29 24 13 9 2 2 23 51 256
2008 Does not provide services to public 13 28 32 15 7 2 3 23 43 518

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 19 32 19 11 2 5 32 34 175
2017 Does not provide services to public 13 19 37 14 9 4 3 25 35 413
2014 Provides services to public 12 17 36 20 10 3 2 31 31 161
2014 Does not provide services to public 14 22 38 17 4 2 3 23 38 419
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 30 2 1 2 1 1 95 4 175
2017 Does not provide services to public 62 26 4 5 2 0 1 88 8 415
2014 Provides services to public 72 22 1 3 2 0 0 94 5 161
2014 Does not provide services to public 72 18 4 5 2 0 0 89 7 422
2011 Provides services to public 62 25 5 5 1 0 2 89 6 211
2011 Does not provide services to public 72 19 2 4 2 0 1 92 6 515
2008 Provides services to public 74 14 4 3 3 0 2 90 6 256
2008 Does not provide services to public 69 19 3 6 2 0 1 89 8 521

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 31 18 7 7 5 5 65 16 175
2017 Does not provide services to public 28 31 14 9 7 5 5 66 18 413
2014 Provides services to public 29 30 18 8 9 4 2 63 18 161
2014 Does not provide services to public 26 30 17 10 7 5 4 62 19 422

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 36 7 5 4 0 0 84 9 176
2017 Does not provide services to public 47 29 9 9 5 1 0 77 14 416
2014 Provides services to public 49 26 9 8 7 1 0 76 15 161
2014 Does not provide services to public 45 31 10 9 5 1 0 76 14 422

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 40 11 9 2 1 0 78 11 176
2017 Does not provide services to public 37 38 11 6 5 2 0 77 11 416
2014 Provides services to public 31 45 11 7 5 2 0 77 12 161
2014 Does not provide services to public 34 39 13 7 5 1 1 75 12 422
2011 Provides services to public 36 45 7 9 3 0 1 81 12 211
2011 Does not provide services to public 38 39 10 8 3 2 0 79 11 515
2008 Provides services to public 38 42 7 7 4 1 1 82 11 257
2008 Does not provide services to public 37 40 9 9 3 1 1 79 12 521

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 28 12 12 7 7 2 66 20 176
2017 Does not provide services to public 36 27 11 10 5 10 1 70 17 416
2014 Provides services to public 30 32 17 6 8 6 1 66 16 161
2014 Does not provide services to public 32 31 11 10 7 7 2 70 18 422
2011 Provides services to public 44 28 10 9 6 3 0 75 15 210
2011 Does not provide services to public 45 25 10 7 4 7 1 77 12 513
2008 Provides services to public 42 31 10 6 6 5 1 77 12 256
2008 Does not provide services to public 45 25 9 8 5 7 1 76 14 519

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 25 17 19 11 17 3 42 37 176
2017 Does not provide services to public 15 23 15 18 9 17 3 47 34 416
2014 Provides services to public 11 26 19 12 15 16 1 45 32 161
2014 Does not provide services to public 9 21 18 15 15 16 5 39 38 421

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 44 7 6 2 0 0 86 8 176
2017 Does not provide services to public 45 39 7 6 1 0 0 85 7 416
2014 Provides services to public 42 42 7 7 2 0 0 84 9 161
2014 Does not provide services to public 42 40 10 4 3 1 0 83 7 422
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 38 11 5 3 0 2 80 8 176
2017 Does not provide services to public 42 32 9 10 5 1 1 75 15 416
2014 Provides services to public 36 32 17 8 4 1 2 71 12 161
2014 Does not provide services to public 38 35 11 9 7 0 0 73 15 422
2011 Provides services to public 30 41 14 7 6 1 1 72 13 211
2011 Does not provide services to public 44 33 11 7 4 0 1 78 11 516
2008 Provides services to public 30 33 15 13 8 0 2 64 21 256
2008 Does not provide services to public 32 37 13 9 7 1 1 70 17 519

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 29 11 4 3 2 0 82 7 176
2017 Does not provide services to public 47 29 10 6 4 3 1 80 10 415
2014 Provides services to public 40 33 10 11 2 4 1 77 13 161
2014 Does not provide services to public 40 33 13 6 4 2 1 75 11 422
2011 Provides services to public 37 36 13 7 5 2 0 74 12 209
2011 Does not provide services to public 50 31 8 4 4 1 1 83 9 515
2008 Provides services to public 40 29 14 11 4 1 1 70 15 256
2008 Does not provide services to public 40 33 10 8 6 3 1 76 14 518

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 36 10 6 2 0 1 82 8 176
2017 Does not provide services to public 46 33 8 8 4 1 0 80 12 416
2014 Provides services to public 40 39 5 9 5 1 1 81 14 160
2014 Does not provide services to public 40 34 10 9 6 0 0 75 15 421
2011 Provides services to public 36 38 13 6 5 1 0 75 12 211
2011 Does not provide services to public 47 34 9 6 3 0 1 82 9 514
2008 Provides services to public 39 33 11 12 4 0 0 72 16 256
2008 Does not provide services to public 38 35 9 10 6 1 1 75 16 519

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 82 15 2 1 0 0 1 98 1 176
2017 Does not provide services to public 80 14 2 2 1 0 0 95 3 416
2014 Provides services to public 79 19 1 0 1 0 1 99 1 161
2014 Does not provide services to public 80 12 3 3 2 0 0 92 5 422
2011 Provides services to public 79 15 4 2 0 0 0 94 2 210
2011 Does not provide services to public 84 10 2 2 1 0 1 95 3 516
2008 Provides services to public 80 12 2 1 3 0 2 94 4 256
2008 Does not provide services to public 81 11 2 3 2 0 1 93 5 518

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 26 5 5 4 2 2 85 9 176
2017 Does not provide services to public 52 25 7 6 4 3 3 82 11 415
2014 Provides services to public 47 31 7 4 4 3 4 83 9 161
2014 Does not provide services to public 54 23 6 6 5 2 5 82 12 422
2011 Provides services to public 50 27 7 7 4 2 3 81 11 211
2011 Does not provide services to public 53 26 5 7 4 1 5 84 11 516

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 26 7 3 4 1 1 86 7 175
2017 Does not provide services to public 59 24 6 6 4 1 1 84 11 415

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 26 8 5 2 1 0 85 6 176
2017 Does not provide services to public 54 26 10 5 3 2 0 82 8 415

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 30 10 5 3 1 0 82 8 176
2017 Does not provide services to public 51 28 8 7 5 0 0 79 12 414
2014 Provides services to public 44 33 10 6 7 0 0 77 13 161
2014 Does not provide services to public 46 29 10 8 6 0 0 75 15 422
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 47 14 5 3 3 3 77 8 37
2017 Does not provide services to public 27 43 15 1 5 2 8 77 6 122
2014 Provides services to public 24 58 5 3 4 3 3 86 8 37
2014 Does not provide services to public 28 31 11 11 5 5 9 69 19 117

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 35 15 7 4 10 1 72 12 176
2017 Does not provide services to public 27 36 15 9 5 8 0 69 15 416
2014 Provides services to public 21 33 20 9 4 13 0 62 15 161
2014 Does not provide services to public 27 38 17 6 4 9 0 71 11 422
2011 Provides services to public 25 33 10 13 9 9 1 65 24 210
2011 Does not provide services to public 24 32 17 12 7 8 0 61 20 512

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 40 14 12 5 4 1 68 18 176
2017 Does not provide services to public 23 40 14 11 6 3 1 67 19 416
2014 Provides services to public 22 24 25 16 8 6 0 49 25 161
2014 Does not provide services to public 24 38 19 11 6 2 0 63 18 422
2011 Provides services to public 22 33 22 12 9 2 0 56 22 211
2011 Does not provide services to public 23 35 20 11 8 2 0 60 20 512
2008 Provides services to public 22 32 17 12 10 6 1 57 24 257
2008 Does not provide services to public 21 32 19 14 10 4 0 55 26 519

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 35 21 12 6 10 1 57 20 176
2017 Does not provide services to public 15 38 19 15 7 5 1 56 23 415
2014 Provides services to public 12 27 23 18 10 11 0 44 31 160
2014 Does not provide services to public 14 33 19 16 9 8 0 51 28 422
2011 Provides services to public 13 37 23 10 8 9 0 55 20 211
2011 Does not provide services to public 15 40 19 14 7 5 0 58 22 513
2008 Provides services to public 12 31 22 16 8 10 0 49 27 257
2008 Does not provide services to public 11 33 21 22 9 5 0 46 32 521

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 36 16 11 8 6 1 63 20 176
2017 Does not provide services to public 24 36 15 11 8 5 1 64 21 415
2014 Provides services to public 14 24 22 17 11 12 0 43 32 161
2014 Does not provide services to public 20 29 19 16 9 9 0 53 27 422
2011 Provides services to public 16 35 21 9 11 9 0 56 21 207
2011 Does not provide services to public 20 33 18 15 7 6 1 57 23 513
2008 Provides services to public 17 31 19 13 10 10 0 53 26 256
2008 Does not provide services to public 15 32 19 15 10 8 0 52 28 520

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 41 24 9 7 3 1 58 17 176
2017 Does not provide services to public 17 40 16 15 8 3 0 59 24 415
2014 Provides services to public 14 28 23 19 12 4 0 44 32 161
2014 Does not provide services to public 14 37 20 16 10 3 0 53 27 421
2011 Provides services to public 19 34 23 13 9 3 0 54 23 210
2011 Does not provide services to public 18 44 13 14 7 2 0 64 22 511
2008 Provides services to public 16 40 15 17 9 4 0 58 27 257
2008 Does not provide services to public 13 42 14 19 10 1 0 56 30 520
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 41 16 11 3 2 0 69 14 176
2017 Does not provide services to public 27 45 15 8 3 2 0 73 12 415
2014 Provides services to public 23 36 18 13 7 2 0 61 20 161
2014 Does not provide services to public 29 42 15 10 3 1 0 72 13 422
2011 Provides services to public 32 45 14 5 2 2 0 78 7 209
2011 Does not provide services to public 39 42 10 5 2 1 0 82 7 515

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 43 9 4 2 6 0 84 7 176
2017 Does not provide services to public 36 46 10 4 1 4 0 85 5 415
2014 Provides services to public 36 39 14 2 1 8 0 82 3 161
2014 Does not provide services to public 34 44 12 3 1 5 1 84 4 422
2011 Provides services to public 45 32 13 3 2 4 1 81 6 210
2011 Does not provide services to public 45 38 11 3 0 3 1 86 3 514

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 13 9 5 2 3 71 15 176
2017 Does not provide services to public 37 35 13 8 3 3 0 75 11 413
2014 Provides services to public 32 39 13 7 5 3 1 74 13 161
2014 Does not provide services to public 32 39 9 10 4 4 1 76 15 422
2011 Provides services to public 34 37 13 7 5 4 0 74 12 208
2011 Does not provide services to public 41 33 11 9 3 3 0 76 13 514
2008 Provides services to public 40 33 7 10 5 3 1 77 16 254
2008 Does not provide services to public 42 34 7 8 4 4 1 80 12 521

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 37 24 12 5 5 1 56 18 176
2017 Does not provide services to public 22 35 21 10 5 5 2 61 17 415
2014 Provides services to public 17 30 18 12 6 11 5 56 22 161
2014 Does not provide services to public 20 29 21 13 7 8 1 54 22 422
2011 Provides services to public 20 35 19 13 6 6 2 59 20 211
2011 Does not provide services to public 27 28 18 12 6 7 1 60 20 513

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 27 19 14 10 12 5 48 29 176
2017 Does not provide services to public 16 20 21 13 14 10 7 43 32 414
2014 Provides services to public 16 14 19 17 15 15 4 37 39 161
2014 Does not provide services to public 15 20 20 13 13 12 7 44 31 422
2011 Provides services to public 15 15 19 14 13 16 7 39 36 210
2011 Does not provide services to public 15 21 17 13 11 18 6 46 32 515

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 32 6 5 3 0 1 86 8 175
2017 Does not provide services to public 59 27 6 4 2 0 1 87 6 412
2014 Provides services to public 57 26 6 6 2 0 3 85 9 161
2014 Does not provide services to public 59 26 7 5 2 0 1 86 7 422

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 24 6 1 2 4 3 90 4 174
2017 Does not provide services to public 70 21 3 2 0 2 2 94 3 415
2014 Provides services to public 62 26 4 2 1 3 2 93 3 161
2014 Does not provide services to public 71 19 3 2 1 2 2 95 3 422
2011 Provides services to public 70 22 5 1 1 1 1 93 2 211
2011 Does not provide services to public 74 17 5 1 1 1 2 93 2 513
2008 Provides services to public 69 22 4 2 1 1 2 93 3 257
2008 Does not provide services to public 69 20 4 3 1 0 3 93 3 521

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 36 16 12 8 4 1 62 21 176
2017 Does not provide services to public 29 34 15 10 6 4 1 67 17 415
2014 Provides services to public 21 27 19 14 15 3 0 50 30 161
2014 Does not provide services to public 27 35 14 13 8 2 1 64 22 422
2011 Provides services to public 25 35 16 13 10 2 1 61 23 210
2011 Does not provide services to public 31 32 15 13 7 2 1 65 20 514
2008 Provides services to public 22 33 16 19 9 1 0 56 28 257
2008 Does not provide services to public 22 39 16 12 8 3 0 64 20 519

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 26 10 18 22 4 3 45 44 176
2017 Does not provide services to public 16 20 16 17 24 3 5 39 44 415
2014 Provides services to public 9 20 15 19 31 3 2 31 53 161
2014 Does not provide services to public 13 19 18 18 25 3 3 34 47 422
2011 Provides services to public 12 22 15 27 21 1 3 35 50 210
2011 Does not provide services to public 16 22 14 19 23 2 4 40 45 514
2008 Provides services to public 14 32 10 18 22 2 2 48 41 255
2008 Does not provide services to public 13 31 17 18 17 2 3 46 37 520

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 43 22 10 5 2 3 62 15 176
2017 Does not provide services to public 25 39 18 8 6 3 1 67 15 416

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 40 12 5 3 4 1 79 8 176
2017 Does not provide services to public 47 35 10 2 4 2 1 84 6 416
2014 Provides services to public 36 38 9 6 1 9 1 82 8 161
2014 Does not provide services to public 44 35 12 2 3 4 0 82 5 422

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 43 9 3 1 4 0 87 3 176
2017 Does not provide services to public 44 40 8 3 2 2 0 86 5 414
2014 Provides services to public 39 37 10 6 2 5 1 81 9 161
2014 Does not provide services to public 42 36 12 6 2 3 0 81 7 422
2011 Provides services to public 37 35 14 7 3 3 0 74 11 209
2011 Does not provide services to public 40 37 13 4 3 3 0 80 7 512

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 41 7 3 1 1 0 89 4 176
2017 Does not provide services to public 47 38 9 3 3 0 0 85 6 414
2014 Provides services to public 42 41 9 4 3 1 0 84 7 161
2014 Does not provide services to public 50 34 11 3 3 0 0 83 6 421
2011 Provides services to public 43 37 9 7 3 1 0 81 10 208
2011 Does not provide services to public 47 37 9 4 3 0 0 84 6 512
2008 Provides services to public 39 42 11 7 3 0 0 80 9 256
2008 Does not provide services to public 39 41 9 7 2 1 0 81 10 521

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 36 16 8 3 1 0 73 11 176
2017 Does not provide services to public 35 34 14 9 7 1 0 70 16 413
2014 Provides services to public 24 42 18 6 9 2 0 67 15 161
2014 Does not provide services to public 32 35 17 9 6 0 0 67 15 422
2011 Provides services to public 34 34 17 6 8 1 0 69 14 211
2011 Does not provide services to public 37 34 15 11 4 0 0 71 15 515

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 42 17 6 3 0 0 75 9 176
2017 Does not provide services to public 34 35 15 9 6 0 0 70 16 415
2014 Provides services to public 23 47 14 8 8 0 0 70 16 161
2014 Does not provide services to public 32 39 15 9 5 0 0 71 14 421
2011 Provides services to public 32 39 15 6 7 0 0 72 14 210
2011 Does not provide services to public 36 38 12 9 4 0 0 74 14 514
2008 Provides services to public 33 36 15 11 5 0 0 69 16 256
2008 Does not provide services to public 31 41 11 12 5 1 0 72 17 520

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 24 22 9 10 6 1 57 20 176
2017 Does not provide services to public 29 22 18 13 13 4 1 54 27 415
2014 Provides services to public 25 27 19 12 14 3 0 54 26 161
2014 Does not provide services to public 30 22 15 15 13 4 1 55 29 421
2011 Provides services to public 27 29 14 12 13 4 1 59 26 210
2011 Does not provide services to public 32 25 16 14 10 2 1 59 24 511
2008 Provides services to public 30 23 14 17 7 9 0 58 27 256
2008 Does not provide services to public 30 26 17 13 9 4 0 59 23 518
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 38 27 35 176
2017 Does not provide services to public 38 26 36 416
2014 Provides services to public 39 37 25 161
2014 Does not provide services to public 42 28 29 422
2011 Provides services to public 41 28 31 211
2011 Does not provide services to public 33 34 34 513

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 14 20 49 3 3 10 68
2017 Does not provide services to public 16 13 59 2 7 3 159
2014 Provides services to public 8 15 65 2 9999 10 63
2014 Does not provide services to public 15 13 61 6 9999 6 181
2011 Provides services to public 8 17 60 6 9999 8 86
2011 Does not provide services to public 17 15 53 5 9999 9 168
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 16 84 175
2017 Does not provide services to public 20 80 415
2014 Provides services to public 19 81 161
2014 Does not provide services to public 22 78 422

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 28
2017 Does not provide services to public 46 83
2014 Provides services to public 34 29
2014 Does not provide services to public 42 93

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 28
2017 Does not provide services to public 66 83
2014 Provides services to public 53 29
2014 Does not provide services to public 62 93

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 83
2014 Does not provide services to public 6 93

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 28
2017 Does not provide services to public 0 83
2014 Provides services to public 0 29
2014 Does not provide services to public 0 93

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 28
2017 Does not provide services to public 34 83
2014 Provides services to public 23 29
2014 Does not provide services to public 42 93

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 28
2017 Does not provide services to public 43 83
2014 Provides services to public 30 29
2014 Does not provide services to public 34 93

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 28
2017 Does not provide services to public 46 83
2014 Provides services to public 23 29
2014 Does not provide services to public 38 93

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 28
2017 Does not provide services to public 43 83
2014 Provides services to public 39 29
2014 Does not provide services to public 39 93

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 24 83
2014 Provides services to public 30 29
2014 Does not provide services to public 20 93

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 28
2017 Does not provide services to public 59 83
2014 Provides services to public 63 29
2014 Does not provide services to public 67 93

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 28
2017 Does not provide services to public 28 83
2014 Provides services to public 20 29
2014 Does not provide services to public 25 93

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 83

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 83
2014 Does not provide services to public 12 93

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 28
2017 Does not provide services to public 45 83
2014 Provides services to public 26 29
2014 Does not provide services to public 33 93

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 83
2014 Provides services to public 33 29
2014 Does not provide services to public 19 93

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 14 83
2014 Does not provide services to public 12 93

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 28
2017 Does not provide services to public 57 83
2014 Provides services to public 71 29
2014 Does not provide services to public 57 93

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 36 83
2014 Provides services to public 37 29
2014 Does not provide services to public 23 93

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 83
2014 Does not provide services to public 14 93

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 83
2014 Does not provide services to public 11 93

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 28
2017 Does not provide services to public 8 83
2014 Does not provide services to public 7 93

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 83

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 28
2017 Does not provide services to public 16 83
2014 Does not provide services to public 11 93

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 83
2014 Does not provide services to public 14 93

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 28
2017 Does not provide services to public 27 83
2014 Provides services to public 20 29
2014 Does not provide services to public 26 93

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 75
2014 Provides services to public 18 28
2014 Does not provide services to public 8 91

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 75
2014 Provides services to public 18 28
2014 Does not provide services to public 22 91

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 75
2014 Does not provide services to public 9 91

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 75
2014 Does not provide services to public 9 91

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 75
2014 Does not provide services to public 10 91

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 19 75
2014 Does not provide services to public 12 91

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 27
2017 Does not provide services to public 12 75
2014 Does not provide services to public 14 91

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 27
2017 Does not provide services to public 9 75
2014 Does not provide services to public 13 91

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 27
2017 Does not provide services to public 11 75
2014 Does not provide services to public 14 91

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 27
2017 Does not provide services to public 27 75
2014 Does not provide services to public 33 91

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 75
2014 Does not provide services to public 10 91

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 27
2017 Does not provide services to public 47 75
2014 Provides services to public 36 28
2014 Does not provide services to public 38 91

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 75
2014 Provides services to public 0 28
2014 Does not provide services to public 0 91

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 71 27
2017 Does not provide services to public 51 75
2014 Provides services to public 46 28
2014 Does not provide services to public 52 91

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 27
2017 Does not provide services to public 0 75

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 75
2014 Does not provide services to public 14 91

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 82 18 28
2017 Does not provide services to public 90 10 83

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 18 13 5 5 36 10 58 18 176
2017 Does not provide services to public 15 20 15 7 5 32 6 56 20 415
2014 Provides services to public 15 16 17 3 2 38 10 58 9 161
2014 Does not provide services to public 16 13 18 7 5 31 10 49 20 422

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 34 16 6 2 14 3 73 9 176
2017 Does not provide services to public 29 32 16 6 3 12 1 71 10 415
2014 Provides services to public 23 29 19 3 2 21 3 68 7 161
2014 Does not provide services to public 24 30 17 7 3 16 2 67 12 422
2011 Provides services to public 31 35 13 6 4 11 0 74 11 210
2011 Does not provide services to public 33 35 15 6 2 10 0 75 8 514
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 41 12 9 3 2 14 71 15 176
2017 Does not provide services to public 25 36 9 5 2 4 19 79 10 415
2014 Provides services to public 20 44 11 5 2 5 13 77 10 160
2014 Does not provide services to public 25 36 11 5 1 1 20 78 8 422
2011 Provides services to public 20 42 9 6 1 4 18 79 9 211
2011 Does not provide services to public 25 42 8 5 2 0 18 82 8 512
2008 Provides services to public 20 39 6 6 4 4 22 79 13 257
2008 Does not provide services to public 25 37 10 6 1 1 20 79 9 520

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 19 16 4 4 29 19 54 16 175
2017 Does not provide services to public 10 15 18 4 3 29 20 49 14 412
2014 Provides services to public 6 23 18 4 4 26 19 52 15 161
2014 Does not provide services to public 9 11 18 3 2 30 27 47 11 422
2011 Provides services to public 6 16 15 5 3 30 25 49 17 210
2011 Does not provide services to public 7 16 18 7 3 28 21 46 19 511

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 30 10 2 1 14 13 82 4 176
2017 Does not provide services to public 34 24 10 1 1 11 19 83 3 414
2014 Provides services to public 26 37 7 1 2 14 13 85 5 161
2014 Does not provide services to public 31 27 10 2 1 9 20 82 5 422
2011 Provides services to public 33 26 8 3 2 9 19 82 7 211
2011 Does not provide services to public 39 22 9 2 1 10 17 83 5 512
2008 Provides services to public 29 26 8 3 0 13 21 83 5 256
2008 Does not provide services to public 31 31 6 2 0 10 19 88 3 521

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 35 11 2 1 16 13 81 3 176
2017 Does not provide services to public 30 25 12 2 1 12 18 79 4 414
2014 Provides services to public 22 36 8 3 3 19 11 81 8 160
2014 Does not provide services to public 26 26 11 2 0 14 20 79 3 422
2011 Provides services to public 27 25 11 2 2 14 19 77 7 211
2011 Does not provide services to public 33 25 9 3 1 13 17 81 5 510
2008 Provides services to public 29 25 11 2 3 10 21 78 7 256
2008 Does not provide services to public 31 29 10 3 1 8 17 80 6 520
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 6 94 176
2017 Does not provide services to public 7 93 414
2014 Provides services to public 7 93 161
2014 Does not provide services to public 7 93 422

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 11
2017 Does not provide services to public 35 30
2014 Provides services to public 0 11
2014 Does not provide services to public 40 29

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 11
2017 Does not provide services to public 90 30
2014 Provides services to public 82 11
2014 Does not provide services to public 73 29

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Provides services to public 0 11

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 30
2014 Provides services to public 0 11
2014 Does not provide services to public 0 29

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 30

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 30
2014 Provides services to public 0 11

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 29 28
2014 Does not provide services to public 24 29

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 25 28

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 28
2014 Provides services to public 0 11

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 17 28
2014 Does not provide services to public 17 29

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 28
2014 Provides services to public 0 11
2014 Does not provide services to public 0 29

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 28

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 18 28
2014 Does not provide services to public 23 29

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 28

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 18 28
2014 Does not provide services to public 24 29

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 0 28
2014 Provides services to public 0 11
2014 Does not provide services to public 0 29

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 26 28
2014 Does not provide services to public 28 29

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 48 30
2014 Does not provide services to public 28 29

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 24 30
2014 Provides services to public 46 11
2014 Does not provide services to public 24 29

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2014 Does not provide services to public 22 29

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11
2017 Does not provide services to public 20 30

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 11
2017 Does not provide services to public 32 30
2014 Does not provide services to public 55 29

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11
2014 Does not provide services to public 0 26

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Does not provide services to public 0 26

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 27

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 27
2014 Provides services to public 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 23 27
2014 Does not provide services to public 20 26

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 34 27
2014 Does not provide services to public 27 26

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 60 27
2014 Provides services to public 54 11
2014 Does not provide services to public 47 26

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 27
2014 Provides services to public 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 10
2017 Does not provide services to public 53 27
2014 Provides services to public 53 11
2014 Does not provide services to public 69 26

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2017 Does not provide services to public 0 27

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 10
2014 Provides services to public 0 11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 83 17 11
2017 Does not provide services to public 82 18 30

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 18 17 1 2 39 12 59 7 176
2017 Does not provide services to public 16 17 15 3 3 39 8 61 11 415
2014 Provides services to public 14 14 16 2 2 41 11 58 8 161
2014 Does not provide services to public 15 13 14 2 2 43 10 61 8 422

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 33 14 2 2 18 4 77 5 175
2017 Does not provide services to public 32 34 15 3 3 11 2 76 7 414
2014 Provides services to public 26 33 14 2 3 20 2 75 6 161
2014 Does not provide services to public 26 31 15 2 2 22 1 75 5 421
2011 Provides services to public 37 31 13 3 3 12 0 78 7 210
2011 Does not provide services to public 41 32 13 3 0 11 0 82 4 515
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 19 22 17 28 0 3 31 47 176
2017 Does not provide services to public 18 26 21 15 16 1 4 46 33 412

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 26 34 13 12 0 1 40 26 176
2017 Does not provide services to public 20 26 24 17 10 0 2 48 27 415

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 24 23 12 8 0 3 56 20 176
2017 Does not provide services to public 23 27 27 11 8 1 3 52 20 414

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 18 30 17 14 0 3 39 31 176
2017 Does not provide services to public 23 25 23 15 11 0 3 50 27 413

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 22 11 4 4 0 11 78 9 176
2017 Does not provide services to public 46 23 10 5 4 0 11 79 10 415

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 28 25 7 7 1 2 60 14 176
2017 Does not provide services to public 30 30 22 11 6 0 2 61 17 412

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 31 24 10 8 2 2 56 19 176
2017 Does not provide services to public 27 29 23 12 6 2 3 58 18 413

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 28 22 16 5 1 2 56 21 176
2017 Does not provide services to public 19 30 26 13 8 1 2 51 22 413

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 28 14 14 7 1 2 64 22 176
2017 Does not provide services to public 21 30 24 14 7 0 3 53 22 415

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 32 15 9 5 0 2 70 14 176
2017 Does not provide services to public 29 31 22 10 6 0 3 61 16 413

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 18 14 6 5 0 2 75 11 176
2017 Does not provide services to public 50 24 13 7 5 0 2 75 12 416

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 15 3 4 4 1 3 89 8 176
2017 Does not provide services to public 68 14 5 4 4 1 4 86 8 415

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 27 10 6 4 0 3 80 10 176
2017 Does not provide services to public 55 26 9 4 2 0 3 84 7 413

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 16 12 3 4 0 3 81 7 176
2017 Does not provide services to public 57 20 10 6 5 0 3 79 11 414

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 9 8 3 1 0 28 84 5 176
2017 Does not provide services to public 51 11 6 2 1 0 28 88 5 415

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 22 9 3 0 0 6 87 4 174
2017 Does not provide services to public 73 13 4 1 0 0 8 94 1 414

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 14 5 4 3 0 4 87 7 176
2017 Does not provide services to public 70 12 6 2 3 1 6 88 5 415

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 29 15 6 3 0 1 75 10 176
2017 Does not provide services to public 43 32 16 4 3 0 3 77 7 414

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 37 37 15 3 0 1 45 18 175
2017 Does not provide services to public 11 30 40 15 4 0 0 40 19 416

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 16 45 23 8 0 0 31 23 174
2017 Does not provide services to public 7 20 38 24 10 1 1 35 27 415

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 48 18 7 4 6 0 69 12 176
2017 Does not provide services to public 27 42 15 8 4 4 0 72 12 416

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 47 16 10 4 2 0 69 15 175
2017 Does not provide services to public 17 41 17 14 7 2 0 60 22 416
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 176
2017 Does not provide services to public 23 77 415
2014 Provides services to public 25 75 161
2014 Does not provide services to public 21 79 422

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 76 24 30
2017 Does not provide services to public 87 13 95
2014 Provides services to public 86 14 41
2014 Does not provide services to public 84 16 90

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 34 13 10 0 0 0 77 10 23
2017 Does not provide services to public 45 42 2 2 7 1 0 88 10 82
2014 Provides services to public 51 35 5 3 6 0 0 86 9 35
2014 Does not provide services to public 44 32 7 11 4 2 1 78 15 75
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 20 25 13 19 2 2 20 80 176
2017 Does not provide services to public 25 28 20 12 10 5 0 27 73 415

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 135
2017 Does not provide services to public 17 286

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 135
2017 Does not provide services to public 38 286

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 135
2017 Does not provide services to public 16 286

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 135
2017 Does not provide services to public 42 286

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 135
2017 Does not provide services to public 6 286

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 135
2017 Does not provide services to public 46 286

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 3 44 21 11 10 11 129
2017 Does not provide services to public 8 51 18 7 7 10 283

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 24 16 21 18 3 7 39 44 136
2017 Does not provide services to public 13 22 14 19 17 2 14 41 42 290

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 2 4 12 20 56 1 6 6 82 136
2017 Does not provide services to public 1 9 10 16 47 2 13 13 75 287
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