2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 21 66 0 7 7 0 0 87 13 15
2014 IS 47 40 0 13 0 0 0 87 13 15
2011 IS 64 32 4 0 0 0 0 96 0 25
2011 IS-04 64 29 7 0 0 0 0 93 0 14
2008 IS 31 62 4 4 0 0 0 92 4 26
2008 IS-04 30 60 0 10 0 0 0 90 10 10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 64 21 0 7 7 0 0 86 14 14
2014 IS 80 20 0 0 0 0 0 100 0 15
2011 IS 76 24 0 0 0 0 0 100 0 25
2011 IS-04 64 36 0 0 0 0 0 100 0 14
2008 IS 81 8 4 4 0 4 0 92 4 26
2008 IS-04 80 20 0 0 0 0 0 100 0 10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 33 7 7 0 0 0 87 7 15
2014 IS 60 13 0 7 13 0 7 79 21 15
2011 IS 56 28 4 12 0 0 0 84 12 25
2011 IS-04 64 29 0 7 0 0 0 93 7 14
2008 IS 46 27 8 12 8 0 0 73 19 26
2008 IS-04 30 40 0 20 10 0 0 70 30 10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 27 7 13 27 0 7 50 43 15
2014 IS 33 20 0 20 27 0 0 53 47 15
2011 IS 48 40 0 8 4 0 0 88 12 25
2011 IS-04 50 43 0 0 7 0 0 93 7 14

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 33 33 7 0 0 0 60 7 15
2014 IS 33 20 40 7 0 0 0 53 7 15
2011 IS 44 36 8 12 0 0 0 80 12 25
2011 IS-04 50 36 14 0 0 0 0 86 0 14
2008 IS 28 44 20 4 4 0 0 72 8 25

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 33 7 13 0 0 0 80 13 15
2014 IS 47 20 20 13 0 0 0 67 13 15
2011 IS 46 38 13 4 0 0 0 83 4 24
2011 IS-04 50 29 14 7 0 0 0 79 7 14
2008 IS 54 38 8 0 0 0 0 92 0 26
2008 IS-04 80 10 10 0 0 0 0 90 0 10

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 13 7 13 0 0 0 80 13 15
2014 IS 73 20 7 0 0 0 0 93 0 15
2011 IS 56 32 4 8 0 0 0 88 8 25
2011 IS-04 57 29 7 7 0 0 0 86 7 14
2008 IS 56 36 8 0 0 0 0 92 0 25

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 60 0 0 7 0 0 93 7 15
2014 IS 40 47 0 13 0 0 0 87 13 15

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 53 7 7 0 0 0 87 7 15
2014 IS 40 13 20 20 0 0 7 57 21 15
2011 IS 48 40 4 8 0 0 0 88 8 25
2011 IS-04 43 43 0 14 0 0 0 86 14 14

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 27 33 8 0 7 7 53 9 15
2014 IS 27 33 13 13 7 0 7 64 21 15
2011 IS 56 24 8 8 0 0 4 83 8 25
2011 IS-04 64 14 7 7 0 0 7 85 8 14
2008 IS 65 23 4 4 0 4 0 92 4 26
2008 IS-04 70 20 0 0 0 10 0 100 0 10

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 48 7 27 7 0 0 60 33 15
2014 IS 20 47 13 20 0 0 0 67 20 15
2011 IS 28 44 20 4 4 0 0 72 8 25
2011 IS-04 29 43 14 7 7 0 0 71 14 14
2008 IS 31 54 8 4 4 0 0 85 8 26
2008 IS-04 40 50 0 0 10 0 0 90 10 10

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 47 13 7 13 0 0 67 20 15
2014 IS 20 40 7 20 7 0 7 64 29 15
2011 IS 40 48 8 4 0 0 0 88 4 25
2011 IS-04 50 36 7 7 0 0 0 86 7 14

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 68 20 7 0 0 0 73 7 15

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 53 13 0 0 0 0 87 0 15
2014 IS 20 67 7 0 0 7 0 93 0 15
2011 IS 48 44 8 0 0 0 0 92 0 25
2011 IS-04 50 43 7 0 0 0 0 93 0 14
2008 IS 38 46 12 4 0 0 0 85 4 26
2008 IS-04 40 60 0 0 0 0 0 100 0 10

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 41 27 13 7 0 0 54 20 15

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 34 0 13 7 0 0 80 20 15
2014 IS 60 40 0 0 0 0 0 100 0 15
2011 IS 56 36 4 4 0 0 0 92 4 25
2011 IS-04 57 29 7 7 0 0 0 86 7 14

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 53 0 13 7 0 0 80 20 15
2014 IS 27 27 20 20 7 0 0 53 27 15
2011 IS 32 60 4 4 0 0 0 92 4 25
2011 IS-04 36 57 0 7 0 0 0 93 7 14

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 46 0 0 20 0 0 80 20 15
2014 IS 20 47 13 20 0 0 0 67 20 15

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 47 20 13 7 0 0 60 20 15
2014 IS 40 33 7 20 0 0 0 73 20 15
2011 IS 56 40 0 0 4 0 0 96 4 25
2011 IS-04 50 43 0 0 7 0 0 93 7 14

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 41 13 13 13 0 0 60 27 15
2014 IS 27 53 13 7 0 0 0 80 7 15
2011 IS 32 56 8 4 0 0 0 88 4 25
2011 IS-04 36 50 7 7 0 0 0 86 7 14
2008 IS 46 38 12 4 0 0 0 85 4 26
2008 IS-04 50 40 10 0 0 0 0 90 0 10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 32 7 14 0 0 0 79 14 15
2014 IS 73 27 0 0 0 0 0 100 0 15
2011 IS 64 32 4 0 0 0 0 96 0 25
2011 IS-04 86 14 0 0 0 0 0 100 0 14
2008 IS 42 46 8 4 0 0 0 88 4 26
2008 IS-04 50 50 0 0 0 0 0 100 0 10

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 21 39 0 20 0 0 20 41 15
2014 IS 0 20 33 33 0 0 13 38 23 15
2011 IS 8 4 36 24 24 4 0 50 13 25
2011 IS-04 7 7 29 29 21 7 0 54 15 14
2008 IS 12 46 19 23 0 0 0 23 58 26
2008 IS-04 10 40 20 30 0 0 0 30 50 10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 46 7 7 20 0 0 27 66 15
2014 IS 7 0 47 13 20 7 7 38 8 15
2011 IS 4 4 16 40 28 0 8 74 9 25
2011 IS-04 7 0 14 36 29 0 14 75 8 14
2008 IS 12 19 27 27 12 4 0 40 32 26
2008 IS-04 20 20 0 40 10 10 0 56 44 10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 7 34 19 0 0 0 19 46 15
2014 IS 7 7 53 20 13 0 0 33 13 15
2011 IS 12 20 20 32 8 0 8 43 35 25
2011 IS-04 14 29 14 21 7 0 14 33 50 14
2008 IS 27 19 27 27 0 0 0 27 46 26
2008 IS-04 30 40 10 20 0 0 0 20 70 10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 40 33 20 7 0 0 27 40 15
2014 IS 0 7 33 53 0 0 7 57 7 15
2011 IS 8 16 28 40 8 0 0 48 24 25
2011 IS-04 14 7 43 21 14 0 0 36 21 14
2008 IS 23 12 38 27 0 0 0 27 35 26
2008 IS-04 30 10 20 40 0 0 0 40 40 10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 34 32 7 0 0 7 7 58 15
2014 IS 13 7 40 27 0 0 13 31 23 15
2011 IS 16 12 28 24 12 0 8 39 30 25
2011 IS-04 14 14 29 14 14 0 14 33 33 14
2008 IS 15 23 31 12 12 0 8 25 42 26
2008 IS-04 10 30 10 10 20 0 20 38 50 10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 33 14 19 7 0 0 26 60 15
2014 IS 0 20 33 27 7 0 13 38 23 15
2011 IS 0 4 20 36 24 0 16 71 5 25
2011 IS-04 0 7 7 43 21 0 21 82 9 14
2008 IS 15 23 35 15 8 4 0 24 40 26
2008 IS-04 20 20 30 20 0 10 0 22 44 10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 21 33 7 6 0 0 13 54 15
2014 IS 7 13 27 33 13 0 7 50 21 15
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 60 27 0 0 7 0 7 93 7 15
2014 IS 73 20 0 7 0 0 0 93 7 15
2011 IS 72 20 0 8 0 0 0 92 8 25
2011 IS-04 79 7 0 14 0 0 0 86 14 14
2008 IS 88 8 0 0 4 0 0 96 4 26
2008 IS-04 80 10 0 0 10 0 0 90 10 10

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 32 13 13 20 0 7 50 36 15
2014 IS 13 40 13 20 13 0 0 53 33 15

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 28 20 7 20 0 0 54 27 15
2014 IS 33 47 7 7 7 0 0 80 13 15

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 34 27 7 13 7 0 50 21 15
2014 IS 27 47 20 0 7 0 0 73 7 15
2011 IS 44 32 8 12 0 4 0 79 13 25
2011 IS-04 50 29 0 14 0 7 0 85 15 14
2008 IS 46 50 4 0 0 0 0 96 0 26
2008 IS-04 60 30 10 0 0 0 0 90 0 10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 34 20 13 7 13 0 54 23 15
2014 IS 7 40 13 13 13 7 7 54 31 15
2011 IS 46 25 17 0 4 8 0 77 5 24
2011 IS-04 46 23 15 0 8 8 0 75 8 13
2008 IS 31 38 4 12 0 15 0 82 14 26
2008 IS-04 30 30 10 10 0 20 0 75 13 10

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 8 19 7 27 33 0 22 50 15
2014 IS 13 13 7 13 27 27 0 36 55 15

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 54 7 13 7 0 0 73 20 15
2014 IS 33 33 27 7 0 0 0 67 7 15
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 48 20 7 0 0 0 73 7 15
2014 IS 33 40 7 7 13 0 0 73 20 15
2011 IS 44 44 4 4 4 0 0 88 8 25
2011 IS-04 57 36 0 7 0 0 0 93 7 14
2008 IS 27 46 15 8 4 0 0 73 12 26
2008 IS-04 20 50 10 20 0 0 0 70 20 10

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 33 7 7 7 0 0 80 13 15
2014 IS 27 47 20 0 0 7 0 79 0 15
2011 IS 56 28 12 0 0 4 0 88 0 25
2011 IS-04 64 21 14 0 0 0 0 86 0 14
2008 IS 42 38 12 4 4 0 0 81 8 26
2008 IS-04 30 50 10 10 0 0 0 80 10 10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 20 7 27 7 0 0 60 33 15
2014 IS 33 47 0 13 7 0 0 80 20 15
2011 IS 52 40 4 4 0 0 0 92 4 25
2011 IS-04 64 21 7 7 0 0 0 86 7 14
2008 IS 46 42 4 4 4 0 0 88 8 26
2008 IS-04 50 40 0 10 0 0 0 90 10 10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 27 0 7 0 0 0 93 7 15
2014 IS 67 27 0 7 0 0 0 93 7 15
2011 IS 84 12 0 4 0 0 0 96 4 25
2011 IS-04 86 7 0 7 0 0 0 93 7 14
2008 IS 88 4 0 4 4 0 0 92 8 26
2008 IS-04 70 10 0 10 10 0 0 80 20 10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 40 0 0 0 0 7 100 0 15
2014 IS 40 33 7 7 7 0 7 79 14 15
2011 IS 48 16 16 16 0 4 0 67 17 25
2011 IS-04 57 14 7 21 0 0 0 71 21 14

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 40 7 7 7 0 0 80 13 15

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 27 13 7 7 0 0 73 13 15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 33 7 7 13 0 0 73 20 15
2014 IS 20 47 20 7 7 0 0 67 13 15
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 28 13 13 7 13 0 62 23 15
2014 IS 20 60 7 0 7 7 0 86 7 15
2011 IS 16 48 20 8 4 4 0 67 13 25
2011 IS-04 14 57 7 7 7 7 0 77 15 14

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 54 0 27 7 0 0 67 33 15
2014 IS 20 40 20 7 13 0 0 60 20 15
2011 IS 16 52 12 12 8 0 0 68 20 25
2011 IS-04 21 43 14 14 7 0 0 64 21 14
2008 IS 23 42 8 15 12 0 0 65 27 26
2008 IS-04 20 40 10 20 10 0 0 60 30 10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 13 20 34 7 7 0 35 44 15
2014 IS 7 47 20 20 7 0 0 53 27 15
2011 IS 16 52 8 12 4 8 0 74 17 25
2011 IS-04 21 43 0 14 7 14 0 75 25 14
2008 IS 15 23 12 38 8 4 0 40 48 26
2008 IS-04 0 20 10 50 10 10 0 22 67 10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 20 21 20 13 7 0 42 36 15
2014 IS 13 33 7 13 27 7 0 50 43 15
2011 IS 20 32 4 20 8 16 0 62 33 25
2011 IS-04 29 36 0 7 14 14 0 75 25 14
2008 IS 15 35 4 35 8 4 0 52 44 26
2008 IS-04 20 40 0 40 0 0 0 60 40 10

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 13 28 27 7 0 0 39 33 15
2014 IS 13 40 20 13 13 0 0 53 27 15
2011 IS 24 52 4 16 0 4 0 79 17 25
2011 IS-04 29 43 0 21 0 7 0 77 23 14
2008 IS 19 35 19 15 12 0 0 54 27 26
2008 IS-04 10 40 20 20 10 0 0 50 30 10
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 33 28 7 0 0 0 66 7 15
2014 IS 27 40 20 7 7 0 0 67 13 15
2011 IS 40 44 8 4 4 0 0 84 8 25
2011 IS-04 43 36 7 7 7 0 0 79 14 14

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 48 7 7 7 13 0 77 15 15
2014 IS 40 27 7 7 0 13 7 83 8 15
2011 IS 48 32 8 0 0 12 0 91 0 25
2011 IS-04 50 36 7 0 0 7 0 92 0 14

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 20 20 28 7 0 0 46 34 15
2014 IS 27 33 7 7 13 13 0 69 23 15
2011 IS 28 52 8 8 0 4 0 83 8 25
2011 IS-04 21 64 0 7 0 7 0 92 8 14
2008 IS 42 38 12 4 0 4 0 84 4 26
2008 IS-04 30 40 20 10 0 0 0 70 10 10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 46 20 20 14 0 0 46 34 15
2014 IS 13 13 13 27 20 7 7 31 54 15
2011 IS 20 24 16 24 8 8 0 48 35 25
2011 IS-04 14 21 7 43 7 7 0 38 54 14

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 28 13 7 20 27 0 46 36 15
2014 IS 13 7 27 13 13 20 7 27 36 15
2011 IS 12 16 12 12 8 28 12 47 33 25
2011 IS-04 14 14 7 14 7 29 14 50 38 14

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 20 0 7 7 0 0 87 13 15
2014 IS 47 40 7 7 0 0 0 87 7 15

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 13 7 0 7 0 0 87 7 15
2014 IS 67 27 0 0 0 0 7 100 0 15
2011 IS 80 16 4 0 0 0 0 96 0 25
2011 IS-04 71 21 7 0 0 0 0 93 0 14
2008 IS 76 16 0 4 0 0 4 96 4 25

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 33 20 7 7 7 0 64 14 15
2014 IS 20 27 27 13 13 0 0 47 27 15
2011 IS 32 32 8 20 8 0 0 64 28 25
2011 IS-04 36 21 7 29 7 0 0 57 36 14
2008 IS 31 31 19 12 8 0 0 62 19 26
2008 IS-04 30 30 10 30 0 0 0 60 30 10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 21 27 7 33 0 0 34 40 15
2014 IS 0 13 7 13 53 0 13 15 77 15
2011 IS 8 16 8 32 32 0 4 25 67 25
2011 IS-04 7 14 0 36 36 0 7 23 77 14
2008 IS 4 38 19 12 19 4 4 46 33 26
2008 IS-04 0 30 20 10 30 10 0 33 44 10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 61 20 7 7 0 0 67 13 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 41 7 0 0 7 0 93 0 15
2014 IS 40 40 0 0 0 20 0 100 0 15

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 40 13 0 0 7 0 86 0 15
2014 IS 47 27 0 7 0 20 0 92 8 15
2011 IS 52 28 4 8 0 8 0 87 9 25
2011 IS-04 50 21 7 7 0 14 0 83 8 14

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 46 13 13 0 0 0 73 13 15
2014 IS 40 47 13 0 0 0 0 87 0 15
2011 IS 56 36 8 0 0 0 0 92 0 25
2011 IS-04 43 50 7 0 0 0 0 93 0 14
2008 IS 38 50 0 4 4 4 0 92 8 26
2008 IS-04 30 50 0 10 10 0 0 80 20 10

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 28 40 7 13 0 0 40 20 15
2014 IS 13 53 7 13 13 0 0 67 27 15
2011 IS 48 28 12 12 0 0 0 76 12 25
2011 IS-04 50 21 14 14 0 0 0 71 14 14

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 41 20 13 13 0 0 54 27 15
2014 IS 7 53 20 0 20 0 0 60 20 15
2011 IS 44 36 12 4 4 0 0 80 8 25
2011 IS-04 50 21 14 7 7 0 0 71 14 14
2008 IS 40 36 8 8 8 0 0 76 16 25
2008 IS-04 50 30 0 20 0 0 0 80 20 10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 33 7 34 7 0 0 52 41 15
2014 IS 13 40 7 13 13 7 7 62 31 15
2011 IS 32 32 4 16 8 8 0 70 26 25
2011 IS-04 29 36 0 29 7 0 0 64 36 14
2008 IS 35 23 15 19 8 0 0 58 27 26
2008 IS-04 40 30 10 10 10 0 0 70 20 10
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 IS 54 20 27 15
2014 IS 27 27 47 15
2011 IS 32 16 52 25
2011 IS-04 36 14 50 14
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 13 28 7 7 33 13 24 24 15
2014 IS 13 13 27 0 0 40 7 50 0 15

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 27 41 13 0 7 0 42 14 15
2014 IS 13 47 27 0 0 13 0 69 0 15
2011 IS 24 32 16 0 0 28 0 78 0 25
2011 IS-04 36 14 14 0 0 36 0 78 0 14
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 54 13 13 0 0 0 73 13 15
2014 IS 13 60 7 13 0 0 7 79 14 15
2011 IS 4 88 0 8 0 0 0 92 8 25
2011 IS-04 7 86 0 7 0 0 0 93 7 14
2008 IS 19 62 15 4 0 0 0 81 4 26
2008 IS-04 20 70 10 0 0 0 0 90 0 10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 13 34 0 0 40 13 28 0 15
2014 IS 0 13 20 7 7 47 7 29 29 15
2011 IS 4 24 20 20 0 28 4 41 29 25
2011 IS-04 7 21 14 21 0 29 7 44 33 14

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 28 7 7 0 27 0 82 9 15
2014 IS 20 33 13 0 0 27 7 80 0 15
2011 IS 44 36 8 0 0 12 0 91 0 25
2011 IS-04 57 21 7 0 0 14 0 92 0 14
2008 IS 31 38 15 0 0 15 0 82 0 26
2008 IS-04 40 30 20 0 0 10 0 78 0 10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 20 21 13 0 20 0 57 17 15
2014 IS 13 27 20 0 0 33 7 67 0 15
2011 IS 44 36 4 4 0 12 0 91 5 25
2011 IS-04 57 21 0 7 0 14 0 92 8 14
2008 IS 27 38 12 4 0 19 0 81 5 26
2008 IS-04 10 50 0 10 0 30 0 86 14 10
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 7 21 0 0 66 6 24 0 15
2014 IS 13 20 13 0 0 53 0 71 0 15

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 60 21 7 0 7 0 70 7 15
2014 IS 13 27 27 7 0 27 0 55 9 15
2011 IS 40 32 4 4 0 20 0 90 5 25
2011 IS-04 50 7 7 7 0 29 0 80 10 14
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 43 21 14 7 0 0 57 21 14

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 13 47 20 7 0 0 27 27 15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 13 48 20 13 0 0 19 33 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 0 47 33 13 0 0 7 46 15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 13 14 0 13 0 19 66 16 15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 7 44 14 7 0 0 35 21 14

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 7 33 34 13 0 0 19 48 15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 20 46 21 7 0 0 26 28 15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 7 27 34 13 0 7 21 51 15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 20 21 27 7 0 0 46 33 15

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 7 27 20 13 0 0 40 33 15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 33 7 0 0 7 0 93 0 15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 48 19 0 7 0 0 74 7 15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 13 34 0 7 0 0 59 7 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 47 7 7 0 0 0 40 89 0 15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 7 13 0 0 0 13 85 0 15

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 13 7 0 0 0 7 93 0 15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 34 27 0 7 0 0 67 7 15

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 7 73 20 0 0 0 7 20 15

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 46 54 0 0 0 0 0 46 15

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 68 27 0 0 0 0 73 0 15

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 20 20 41 7 0 0 32 48 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 48 19 0 7 7 0 21 79 15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 17 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 9 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 26 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 IS 36 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 IS 18 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 IS 56 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 IS 18 47 26 0 9 0 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 29 9 9 18 0 9 60 30 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 0 20 8 9 36 9 18 27 62 11
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