2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	45	5	7	2	85	10	213
2017	3 to 10 years in current department or agency	38	46	4	8	4	84	12	214
2017	11 to 20 years in current department or agency	31	46	6	12	5	77	17	115
2017	More than 20 years in current department or agency	36	55	3	6	0	91	6	33
2014	Less than 3 years in current department or agency	35	47	7	8	3	82	11	102
2014	3 to 10 years in current department or agency	42	45	2	9	2	87	11	328
2014	11 to 20 years in current department or agency	45	38	6	10	1	83	11	103
2014	More than 20 years in current department or agency	54	34	5	7	0	88	7	40

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	74	21	3	1	0	0	95	2	212
2017	3 to 10 years in current department or agency	66	27	3	2	1	1	94	3	214
2017	11 to 20 years in current department or agency	65	24	3	6	3	0	88	9	114
2017	More than 20 years in current department or agency	71	22	3	3	0	0	93	3	33
2014	Less than 3 years in current department or agency	65	24	5	6	0	0	89	6	102
2014	3 to 10 years in current department or agency	68	23	3	3	2	0	91	5	328
2014	11 to 20 years in current department or agency	65	28	3	3	0	1	94	3	103
2014	More than 20 years in current department or agency	73	22	3	0	3	0	95	3	40

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	27	6	6	2	0	0	85	8	213
2017	3 to 10 years in current department or agency	48	33	5	10	4	0	0	81	15	213
2017	11 to 20 years in current department or agency	45	36	5	10	4	0	0	81	14	115
2017	More than 20 years in current department or agency	53	19	21	3	3	0	0	72	6	33
2014	Less than 3 years in current department or agency	50	30	5	12	2	2	0	81	14	102
2014	3 to 10 years in current department or agency	47	30	6	10	5	0	1	79	15	328
2014	11 to 20 years in current department or agency	57	27	5	7	3	0	1	85	10	103
2014	More than 20 years in current department or agency	62	21	5	5	5	0	2	85	10	40

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	35	4	7	2	0	0	88	9	213
2017	3 to 10 years in current department or agency	40	32	7	11	9	0	0	73	20	214
2017	11 to 20 years in current department or agency	36	36	7	9	10	1	1	74	19	115
2017	More than 20 years in current department or agency	25	25	19	26	6	0	0	50	32	32
2014	Less than 3 years in current department or agency	32	30	8	17	11	1	0	63	28	102
2014	3 to 10 years in current department or agency	33	27	7	20	14	0	0	60	33	328
2014	11 to 20 years in current department or agency	32	31	9	14	14	0	0	63	28	103
2014	More than 20 years in current department or agency	39	33	13	10	6	0	0	71	16	40

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	42	14	6	5	0	75	11	213
2017	3 to 10 years in current department or agency	37	34	15	10	4	0	71	14	214
2017	11 to 20 years in current department or agency	34	35	16	10	4	1	70	14	115
2017	More than 20 years in current department or agency	51	37	6	6	0	0	88	6	33
2014	Less than 3 years in current department or agency	31	39	10	13	6	1	71	19	102
2014	3 to 10 years in current department or agency	34	38	13	9	6	1	72	15	328
2014	11 to 20 years in current department or agency	37	43	10	10	1	0	80	11	103
2014	More than 20 years in current department or agency	40	45	0	12	0	3	87	13	40

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	42	11	4	5	0	80	10	213
2017	3 to 10 years in current department or agency	32	48	9	7	4	0	80	11	214
2017	11 to 20 years in current department or agency	37	36	15	8	2	1	74	10	115
2017	More than 20 years in current department or agency	49	36	9	6	0	0	85	6	33
2014	Less than 3 years in current department or agency	39	43	9	6	3	0	82	9	102
2014	3 to 10 years in current department or agency	30	39	14	12	4	1	70	16	328
2014	11 to 20 years in current department or agency	41	38	12	7	2	0	79	9	103
2014	More than 20 years in current department or agency	56	31	10	3	0	0	88	3	40

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	40	9	6	2	83	8	213
2017	3 to 10 years in current department or agency	44	40	7	7	2	84	10	214
2017	11 to 20 years in current department or agency	42	42	7	7	2	84	9	115
2017	More than 20 years in current department or agency	54	31	3	12	0	85	12	32
2014	Less than 3 years in current department or agency	46	39	9	4	2	85	6	102
2014	3 to 10 years in current department or agency	41	40	7	9	4	80	13	328
2014	11 to 20 years in current department or agency	52	34	6	7	1	86	8	102
2014	More than 20 years in current department or agency	58	32	7	3	0	90	3	40

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	39	6	5	1	0	0	88	6	212
2017	3 to 10 years in current department or agency	51	38	5	4	2	1	0	89	6	213
2017	11 to 20 years in current department or agency	45	35	12	5	3	0	0	80	8	115
2017	More than 20 years in current department or agency	55	36	10	0	0	0	0	90	0	33
2014	Less than 3 years in current department or agency	47	36	6	5	2	2	2	87	7	102
2014	3 to 10 years in current department or agency	46	36	8	8	2	0	0	83	9	327
2014	11 to 20 years in current department or agency	53	30	5	10	1	1	0	84	11	103
2014	More than 20 years in current department or agency	54	43	0	2	0	0	0	98	2	40

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	30	11	6	4	1	1	79	10	213
2017	3 to 10 years in current department or agency	51	29	6	8	6	0	0	80	14	214
2017	11 to 20 years in current department or agency	38	38	13	7	4	0	0	76	11	115
2017	More than 20 years in current department or agency	58	29	7	7	0	0	0	87	7	32
2014	Less than 3 years in current department or agency	52	29	5	6	5	1	2	84	11	102
2014	3 to 10 years in current department or agency	41	32	13	9	5	1	0	74	14	328
2014	11 to 20 years in current department or agency	38	42	8	10	2	0	0	80	12	102
2014	More than 20 years in current department or agency	47	41	9	0	3	0	0	89	3	40

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	18	14	9	8	4	19	59	23	213
2017	3 to 10 years in current department or agency	27	20	11	14	6	3	19	61	25	214
2017	11 to 20 years in current department or agency	25	12	19	8	13	1	23	48	27	115
2017	More than 20 years in current department or agency	37	22	12	6	3	0	20	74	11	33
2014	Less than 3 years in current department or agency	30	16	14	4	10	5	21	63	19	102
2014	3 to 10 years in current department or agency	24	21	10	13	12	2	19	56	32	328
2014	11 to 20 years in current department or agency	35	25	12	7	6	1	15	70	16	103
2014	More than 20 years in current department or agency	29	35	7	7	7	0	16	76	16	40

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	44	9	5	7	0	79	12	213
2017	3 to 10 years in current department or agency	25	48	12	10	5	0	73	16	214
2017	11 to 20 years in current department or agency	27	42	17	10	5	0	68	15	114
2017	More than 20 years in current department or agency	43	37	12	6	0	3	82	6	33
2014	Less than 3 years in current department or agency	29	43	17	7	3	1	73	10	102
2014	3 to 10 years in current department or agency	23	46	12	13	6	0	69	19	328
2014	11 to 20 years in current department or agency	40	42	10	6	2	1	83	8	103
2014	More than 20 years in current department or agency	48	36	15	0	0	0	85	0	40

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	40	15	7	4	1	1	74	11	213
2017	3 to 10 years in current department or agency	29	32	16	15	8	0	0	60	24	214
2017	11 to 20 years in current department or agency	20	33	19	16	11	0	1	53	27	115
2017	More than 20 years in current department or agency	31	43	12	15	0	0	0	73	15	33
2014	Less than 3 years in current department or agency	46	30	10	9	4	1	0	77	13	102
2014	3 to 10 years in current department or agency	22	34	16	18	9	0	1	57	27	327
2014	11 to 20 years in current department or agency	27	38	15	15	5	1	0	65	20	103
2014	More than 20 years in current department or agency	24	55	14	5	2	0	0	79	7	40

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	42	10	12	5	73	17	213
2017	3 to 10 years in current department or agency	31	42	11	11	5	73	15	214
2017	11 to 20 years in current department or agency	27	49	12	8	3	76	12	115
2017	More than 20 years in current department or agency	39	40	3	16	3	79	18	33

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	40	11	7	2	0	0	80	9	213
2017	3 to 10 years in current department or agency	41	44	7	5	2	0	0	85	7	212
2017	11 to 20 years in current department or agency	41	44	9	2	3	1	1	86	5	114
2017	More than 20 years in current department or agency	51	37	3	6	0	3	0	90	7	33
2014	Less than 3 years in current department or agency	49	37	7	5	1	1	0	87	7	102
2014	3 to 10 years in current department or agency	37	44	11	4	3	1	0	82	7	328
2014	11 to 20 years in current department or agency	54	36	8	0	2	0	0	90	2	103
2014	More than 20 years in current department or agency	57	34	10	0	0	0	0	90	0	40

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	38	16	5	5	0	74	10	212
2017	3 to 10 years in current department or agency	30	35	15	9	9	1	66	19	213
2017	11 to 20 years in current department or agency	20	41	19	13	7	0	61	20	115
2017	More than 20 years in current department or agency	29	43	9	15	3	0	73	18	33

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	36	13	4	3	1	80	7	211
2017	3 to 10 years in current department or agency	42	41	10	4	3	0	83	7	214
2017	11 to 20 years in current department or agency	53	34	7	2	4	1	87	5	115
2017	More than 20 years in current department or agency	58	36	3	3	0	0	94	3	33
2014	Less than 3 years in current department or agency	60	30	7	1	1	1	91	2	102
2014	3 to 10 years in current department or agency	50	35	8	3	3	0	86	6	328
2014	11 to 20 years in current department or agency	66	25	8	1	0	0	92	1	103
2014	More than 20 years in current department or agency	71	24	5	0	0	0	95	0	40

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	44	10	7	5	1	0	77	13	212
2017	3 to 10 years in current department or agency	29	42	12	11	5	0	1	72	16	213
2017	11 to 20 years in current department or agency	22	46	17	11	4	0	0	68	15	115
2017	More than 20 years in current department or agency	50	31	6	9	3	0	0	81	13	33
2014	Less than 3 years in current department or agency	29	39	15	9	6	1	1	69	15	101
2014	3 to 10 years in current department or agency	22	39	17	14	8	0	0	62	21	328
2014	11 to 20 years in current department or agency	30	42	10	12	4	1	1	73	17	103
2014	More than 20 years in current department or agency	33	45	12	9	0	0	0	78	9	40

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	30	14	5	6	0	1	75	11	212
2017	3 to 10 years in current department or agency	35	36	13	8	8	0	0	71	16	214
2017	11 to 20 years in current department or agency	26	39	17	10	7	1	0	66	17	114
2017	More than 20 years in current department or agency	32	31	15	15	3	0	3	65	19	33
2014	Less than 3 years in current department or agency	36	33	15	10	4	1	1	71	14	102
2014	3 to 10 years in current department or agency	26	39	13	14	8	0	1	65	22	328
2014	11 to 20 years in current department or agency	35	38	13	12	2	0	0	73	14	103
2014	More than 20 years in current department or agency	26	40	22	7	3	0	2	67	10	40

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	42	12	6	3	0	0	78	10	212
2017	3 to 10 years in current department or agency	34	35	14	9	7	0	1	69	17	214
2017	11 to 20 years in current department or agency	20	47	16	13	2	0	2	69	15	114
2017	More than 20 years in current department or agency	39	37	12	6	0	0	6	81	7	33
2014	Less than 3 years in current department or agency	40	36	16	5	2	1	0	77	7	102
2014	3 to 10 years in current department or agency	29	40	14	10	6	0	0	70	17	328
2014	11 to 20 years in current department or agency	36	35	17	8	5	0	0	71	13	103
2014	More than 20 years in current department or agency	28	49	11	7	5	0	0	77	12	40

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	38	9	5	6	0	81	11	212
2017	3 to 10 years in current department or agency	30	45	13	6	6	0	76	11	214
2017	11 to 20 years in current department or agency	27	48	14	8	3	0	75	11	115
2017	More than 20 years in current department or agency	55	31	12	3	0	0	85	3	33
2014	Less than 3 years in current department or agency	42	40	10	5	2	1	83	7	102
2014	3 to 10 years in current department or agency	30	43	15	8	4	0	73	12	328
2014	11 to 20 years in current department or agency	45	38	13	3	1	0	83	4	103
2014	More than 20 years in current department or agency	46	44	7	3	0	0	90	3	40

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	27	16	9	2	0	1	73	11	212
2017	3 to 10 years in current department or agency	42	35	10	9	3	0	0	78	12	213
2017	11 to 20 years in current department or agency	36	33	16	4	9	2	1	71	13	115
2017	More than 20 years in current department or agency	58	32	0	3	6	0	0	90	10	33
2014	Less than 3 years in current department or agency	54	33	9	1	3	0	0	88	4	102
2014	3 to 10 years in current department or agency	42	35	14	5	3	0	0	77	8	328
2014	11 to 20 years in current department or agency	39	30	17	10	3	0	0	69	14	103
2014	More than 20 years in current department or agency	45	36	14	2	2	0	0	81	5	40

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	18	39	20	10	2	4	32	26	212
2017	3 to 10 years in current department or agency	11	24	35	13	11	1	4	26	37	213
2017	11 to 20 years in current department or agency	11	31	39	12	6	0	1	18	42	114
2017	More than 20 years in current department or agency	0	21	40	18	22	0	0	40	21	33
2014	Less than 3 years in current department or agency	11	15	42	20	6	4	3	28	28	102
2014	3 to 10 years in current department or agency	8	25	36	22	5	1	2	29	34	327
2014	11 to 20 years in current department or agency	13	28	39	12	5	2	1	18	42	103
2014	More than 20 years in current department or agency	10	20	52	14	5	0	0	19	30	40

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	5	13	29	18	22	7	7	46	21	210
2017	3 to 10 years in current department or agency	15	17	34	14	15	1	5	30	34	211
2017	11 to 20 years in current department or agency	12	31	36	14	5	1	1	19	44	114
2017	More than 20 years in current department or agency	3	24	27	30	15	0	0	46	27	33
2014	Less than 3 years in current department or agency	6	10	28	27	18	5	5	51	18	102
2014	3 to 10 years in current department or agency	9	17	31	28	11	1	3	41	27	327
2014	11 to 20 years in current department or agency	12	18	31	27	8	2	2	36	31	103
2014	More than 20 years in current department or agency	10	17	46	12	9	2	5	22	29	40

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	8	22	31	15	14	5	4	33	33	211
2017	3 to 10 years in current department or agency	22	23	28	12	9	1	5	22	48	213
2017	11 to 20 years in current department or agency	20	26	31	16	4	0	4	20	48	113
2017	More than 20 years in current department or agency	3	29	27	22	16	0	3	39	34	33
2014	Less than 3 years in current department or agency	20	23	21	14	12	2	8	29	48	102
2014	3 to 10 years in current department or agency	19	28	31	12	4	2	3	17	50	328
2014	11 to 20 years in current department or agency	17	30	36	6	6	2	3	12	50	103
2014	More than 20 years in current department or agency	18	28	36	14	2	0	2	17	46	40

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	6	10	29	24	25	3	4	52	17	211
2017	3 to 10 years in current department or agency	7	17	35	25	11	0	5	38	25	213
2017	11 to 20 years in current department or agency	7	28	36	21	6	0	2	27	36	112
2017	More than 20 years in current department or agency	3	23	28	24	19	0	3	44	27	33
2014	Less than 3 years in current department or agency	1	13	33	28	15	5	6	48	15	102
2014	3 to 10 years in current department or agency	6	15	40	24	11	1	3	37	22	325
2014	11 to 20 years in current department or agency	10	18	39	28	4	2	0	32	28	103
2014	More than 20 years in current department or agency	7	23	32	33	5	0	0	37	31	40

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	9	16	28	18	20	3	5	42	27	213
2017	3 to 10 years in current department or agency	12	19	30	20	12	1	6	34	33	210
2017	11 to 20 years in current department or agency	23	23	32	17	5	0	1	22	46	112
2017	More than 20 years in current department or agency	12	12	36	22	16	0	3	38	25	33
2014	Less than 3 years in current department or agency	12	20	25	21	12	3	8	37	35	102
2014	3 to 10 years in current department or agency	17	25	31	15	7	0	3	23	44	326
2014	11 to 20 years in current department or agency	25	22	34	12	4	2	2	16	49	103
2014	More than 20 years in current department or agency	26	26	36	7	5	0	0	11	52	40

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	22	28	13	13	7	6	29	39	212
2017	3 to 10 years in current department or agency	13	23	25	20	11	3	4	34	39	212
2017	11 to 20 years in current department or agency	24	30	25	16	4	0	2	20	54	114
2017	More than 20 years in current department or agency	15	36	16	20	9	3	0	30	53	33
2014	Less than 3 years in current department or agency	6	16	25	24	14	5	10	45	26	102
2014	3 to 10 years in current department or agency	6	17	31	29	12	1	4	43	25	326
2014	11 to 20 years in current department or agency	10	17	31	23	12	4	4	38	29	103
2014	More than 20 years in current department or agency	18	25	29	14	7	0	7	23	46	40

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	16	36	15	12	6	4	31	30	210
2017	3 to 10 years in current department or agency	13	21	34	17	8	2	4	27	37	213
2017	11 to 20 years in current department or agency	16	23	36	15	5	2	3	21	41	115
2017	More than 20 years in current department or agency	3	11	42	18	16	6	3	38	16	33
2014	Less than 3 years in current department or agency	13	16	35	14	6	5	11	24	34	101
2014	3 to 10 years in current department or agency	14	22	38	17	6	1	2	24	36	326
2014	11 to 20 years in current department or agency	13	20	40	18	6	2	1	25	34	103
2014	More than 20 years in current department or agency	15	22	30	31	2	0	0	33	36	40

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	27	4	3	3	1	90	7	212
2017	3 to 10 years in current department or agency	65	26	3	4	1	1	92	5	213
2017	11 to 20 years in current department or agency	61	27	5	4	3	0	88	7	115
2017	More than 20 years in current department or agency	62	28	0	10	0	0	90	10	33
2014	Less than 3 years in current department or agency	70	21	1	6	2	0	91	8	102
2014	3 to 10 years in current department or agency	74	16	3	4	2	0	90	6	328
2014	11 to 20 years in current department or agency	67	25	2	4	2	0	92	6	103
2014	More than 20 years in current department or agency	81	9	5	5	0	0	91	5	40

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	28	11	8	4	8	5	73	14	213
2017	3 to 10 years in current department or agency	23	33	17	7	9	4	6	63	18	211
2017	11 to 20 years in current department or agency	22	32	20	11	11	2	2	56	23	114
2017	More than 20 years in current department or agency	32	40	16	6	0	3	3	77	6	33
2014	Less than 3 years in current department or agency	32	27	13	6	5	10	6	71	13	102
2014	3 to 10 years in current department or agency	26	29	17	11	10	3	3	59	23	328
2014	11 to 20 years in current department or agency	28	35	16	7	7	3	4	67	15	103
2014	More than 20 years in current department or agency	28	35	22	7	2	2	3	67	10	40

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	32	8	6	3	1	82	9	213
2017	3 to 10 years in current department or agency	47	29	8	10	6	1	76	16	214
2017	11 to 20 years in current department or agency	42	32	8	8	9	1	75	17	115
2017	More than 20 years in current department or agency	63	34	0	3	0	0	97	3	33
2014	Less than 3 years in current department or agency	46	35	7	7	4	2	82	11	102
2014	3 to 10 years in current department or agency	43	27	11	12	8	0	70	19	328
2014	11 to 20 years in current department or agency	56	28	7	6	3	1	85	9	103
2014	More than 20 years in current department or agency	47	40	11	0	2	0	87	2	40

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	39	9	8	2	1	0	81	10	213
2017	3 to 10 years in current department or agency	39	35	12	5	5	3	0	77	10	214
2017	11 to 20 years in current department or agency	31	39	14	10	5	1	1	71	15	115
2017	More than 20 years in current department or agency	36	43	13	3	6	0	0	78	9	33
2014	Less than 3 years in current department or agency	44	35	11	2	5	3	0	82	7	102
2014	3 to 10 years in current department or agency	31	41	13	9	4	0	1	73	13	328
2014	11 to 20 years in current department or agency	32	43	10	4	7	4	1	78	12	103
2014	More than 20 years in current department or agency	29	47	15	8	2	0	0	76	10	40

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	26	11	8	1	9	3	77	11	213
2017	3 to 10 years in current department or agency	34	29	9	12	6	11	0	70	20	214
2017	11 to 20 years in current department or agency	29	27	13	16	12	4	0	58	29	115
2017	More than 20 years in current department or agency	29	33	18	3	3	12	0	72	7	33
2014	Less than 3 years in current department or agency	36	31	7	6	6	15	0	78	14	102
2014	3 to 10 years in current department or agency	31	32	14	9	8	4	2	67	18	328
2014	11 to 20 years in current department or agency	27	30	14	9	10	9	2	64	21	103
2014	More than 20 years in current department or agency	38	37	10	5	2	8	0	82	8	40

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	23	15	16	6	23	3	51	29	213
2017	3 to 10 years in current department or agency	10	25	15	18	12	16	4	44	37	214
2017	11 to 20 years in current department or agency	12	25	18	23	13	8	1	41	39	115
2017	More than 20 years in current department or agency	21	31	14	18	3	6	6	59	25	33
2014	Less than 3 years in current department or agency	14	18	16	7	9	30	6	51	25	102
2014	3 to 10 years in current department or agency	9	25	17	17	19	12	2	39	41	327
2014	11 to 20 years in current department or agency	8	19	23	11	17	14	8	35	36	103
2014	More than 20 years in current department or agency	14	26	17	19	2	17	5	51	28	40

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	38	5	5	1	0	89	6	213
2017	3 to 10 years in current department or agency	45	39	9	5	2	0	84	7	214
2017	11 to 20 years in current department or agency	33	47	10	8	2	0	80	10	115
2017	More than 20 years in current department or agency	45	46	3	6	0	0	91	6	33
2014	Less than 3 years in current department or agency	52	35	7	4	0	1	89	4	102
2014	3 to 10 years in current department or agency	36	44	10	6	3	0	81	9	328
2014	11 to 20 years in current department or agency	43	39	6	7	4	0	83	11	103
2014	More than 20 years in current department or agency	57	38	5	0	0	0	95	0	40

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	32	8	8	4	1	3	79	13	213
2017	3 to 10 years in current department or agency	43	33	10	8	4	0	0	77	13	214
2017	11 to 20 years in current department or agency	32	41	11	9	6	0	1	74	15	115
2017	More than 20 years in current department or agency	43	39	6	6	3	0	3	84	9	33
2014	Less than 3 years in current department or agency	45	36	11	2	4	1	1	82	6	102
2014	3 to 10 years in current department or agency	34	35	13	11	7	0	1	69	18	328
2014	11 to 20 years in current department or agency	37	37	12	8	6	1	0	74	14	103
2014	More than 20 years in current department or agency	48	30	14	4	3	0	0	79	7	40

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	27	8	4	2	4	1	84	7	212
2017	3 to 10 years in current department or agency	48	30	10	5	6	2	0	80	10	214
2017	11 to 20 years in current department or agency	44	31	12	8	4	1	1	76	12	115
2017	More than 20 years in current department or agency	51	33	10	3	3	0	0	84	6	33
2014	Less than 3 years in current department or agency	46	35	6	7	3	2	1	84	10	102
2014	3 to 10 years in current department or agency	38	33	12	10	4	2	1	73	14	328
2014	11 to 20 years in current department or agency	39	34	14	5	4	4	0	76	9	103
2014	More than 20 years in current department or agency	46	32	15	2	3	3	0	80	5	40

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	31	7	7	2	1	1	83	10	213
2017	3 to 10 years in current department or agency	44	36	9	6	5	0	0	80	11	214
2017	11 to 20 years in current department or agency	41	39	8	10	3	0	0	80	12	115
2017	More than 20 years in current department or agency	57	30	7	0	6	0	0	87	6	33
2014	Less than 3 years in current department or agency	48	29	8	7	7	1	0	78	14	102
2014	3 to 10 years in current department or agency	37	39	7	10	6	1	0	76	16	326
2014	11 to 20 years in current department or agency	45	33	10	8	4	0	0	78	12	103
2014	More than 20 years in current department or agency	41	35	15	7	3	0	0	76	9	40

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	82	14	1	1	0	1	97	2	213
2017	3 to 10 years in current department or agency	83	12	2	1	2	0	95	3	214
2017	11 to 20 years in current department or agency	76	19	2	2	0	1	96	2	115
2017	More than 20 years in current department or agency	79	18	0	3	0	0	97	3	33
2014	Less than 3 years in current department or agency	80	18	0	2	0	0	98	2	102
2014	3 to 10 years in current department or agency	79	13	3	2	2	0	93	5	328
2014	11 to 20 years in current department or agency	78	15	3	1	2	2	94	3	103
2014	More than 20 years in current department or agency	88	12	0	0	0	0	100	0	40

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	27	6	5	3	5	5	84	9	213
2017	3 to 10 years in current department or agency	56	25	5	5	5	2	1	84	10	214
2017	11 to 20 years in current department or agency	53	23	8	10	3	2	1	78	13	114
2017	More than 20 years in current department or agency	53	26	9	3	0	3	7	87	3	33
2014	Less than 3 years in current department or agency	53	19	7	7	2	6	6	82	10	102
2014	3 to 10 years in current department or agency	52	28	5	4	6	1	4	84	11	328
2014	11 to 20 years in current department or agency	51	23	5	8	5	2	5	80	15	103
2014	More than 20 years in current department or agency	49	24	12	2	3	7	4	81	5	40

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	23	4	6	2	1	1	87	8	213
2017	3 to 10 years in current department or agency	61	23	4	7	4	0	0	85	11	214
2017	11 to 20 years in current department or agency	52	29	9	4	6	1	0	82	9	114
2017	More than 20 years in current department or agency	63	25	6	6	0	0	0	88	6	32

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	63	20	9	3	2	2	1	86	4	213
2017	3 to 10 years in current department or agency	56	26	7	5	4	2	0	84	9	214
2017	11 to 20 years in current department or agency	41	36	12	10	1	0	0	77	10	114
2017	More than 20 years in current department or agency	54	33	3	3	3	3	0	90	6	33

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	26	7	5	4	1	1	84	9	212
2017	3 to 10 years in current department or agency	51	28	9	6	5	1	0	79	11	214
2017	11 to 20 years in current department or agency	43	33	10	10	4	0	0	76	14	114
2017	More than 20 years in current department or agency	54	30	7	6	3	0	0	84	9	33
2014	Less than 3 years in current department or agency	54	25	9	6	6	0	0	79	12	102
2014	3 to 10 years in current department or agency	41	33	8	10	7	0	0	75	17	328
2014	11 to 20 years in current department or agency	49	25	13	6	8	0	0	74	13	103
2014	More than 20 years in current department or agency	50	31	14	2	3	0	0	81	5	40

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	50	13	0	4	0	7	82	4	53
2017	3 to 10 years in current department or agency	23	42	18	2	3	5	8	75	5	64
2017	11 to 20 years in current department or agency	34	38	12	6	3	0	6	78	9	34
2014	Less than 3 years in current department or agency	31	34	4	15	0	4	12	77	18	25
2014	3 to 10 years in current department or agency	23	40	6	10	9	6	6	71	21	88
2014	11 to 20 years in current department or agency	33	39	19	0	0	3	7	79	0	31

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	35	14	3	2	10	1	79	6	213
2017	3 to 10 years in current department or agency	24	39	15	9	5	8	0	69	15	214
2017	11 to 20 years in current department or agency	21	34	16	17	8	4	0	58	26	115
2017	More than 20 years in current department or agency	27	24	19	15	0	15	0	60	18	33
2014	Less than 3 years in current department or agency	34	34	10	5	1	16	0	81	7	102
2014	3 to 10 years in current department or agency	23	39	19	9	4	7	0	66	14	328
2014	11 to 20 years in current department or agency	22	35	17	4	8	15	0	67	13	103
2014	More than 20 years in current department or agency	33	25	22	5	2	13	0	67	8	40

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	40	12	7	2	4	2	78	9	213
2017	3 to 10 years in current department or agency	19	43	14	12	9	3	0	64	21	214
2017	11 to 20 years in current department or agency	12	39	17	21	8	2	0	52	30	115
2017	More than 20 years in current department or agency	21	41	18	10	7	3	0	64	17	33
2014	Less than 3 years in current department or agency	27	39	16	7	3	8	0	72	11	102
2014	3 to 10 years in current department or agency	22	35	19	14	8	2	0	58	23	328
2014	11 to 20 years in current department or agency	19	35	23	16	5	2	0	55	21	103
2014	More than 20 years in current department or agency	38	19	31	5	2	5	0	60	7	40

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	40	14	10	3	9	1	69	15	212
2017	3 to 10 years in current department or agency	11	38	21	14	11	5	0	52	26	214
2017	11 to 20 years in current department or agency	7	35	26	22	6	3	0	44	30	115
2017	More than 20 years in current department or agency	15	32	28	9	7	9	0	52	17	33
2014	Less than 3 years in current department or agency	16	39	14	10	9	12	0	62	21	102
2014	3 to 10 years in current department or agency	11	31	22	21	9	6	0	44	33	327
2014	11 to 20 years in current department or agency	12	33	17	16	10	13	0	51	30	103
2014	More than 20 years in current department or agency	36	18	28	5	5	8	0	59	10	40

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	38	11	9	5	6	1	74	15	212
2017	3 to 10 years in current department or agency	22	34	17	10	11	6	0	60	23	214
2017	11 to 20 years in current department or agency	15	35	17	19	10	4	0	52	30	115
2017	More than 20 years in current department or agency	18	35	30	6	3	6	0	57	10	33
2014	Less than 3 years in current department or agency	23	33	15	9	7	14	0	65	18	102
2014	3 to 10 years in current department or agency	15	27	19	20	11	9	0	46	34	328
2014	11 to 20 years in current department or agency	15	30	22	13	12	8	0	49	26	103
2014	More than 20 years in current department or agency	39	16	29	12	0	5	0	57	12	40

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	41	18	9	4	4	1	68	13	213
2017	3 to 10 years in current department or agency	13	40	18	15	11	2	0	55	27	213
2017	11 to 20 years in current department or agency	11	41	19	18	10	1	0	52	28	115
2017	More than 20 years in current department or agency	19	32	28	15	7	0	0	50	22	33
2014	Less than 3 years in current department or agency	15	43	19	8	8	7	0	62	18	102
2014	3 to 10 years in current department or agency	12	32	21	21	12	2	0	45	33	328
2014	11 to 20 years in current department or agency	10	39	19	17	12	4	0	51	30	102
2014	More than 20 years in current department or agency	31	29	27	8	5	0	0	60	12	40

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	42	12	8	2	2	77	10	212
2017	3 to 10 years in current department or agency	24	42	18	9	5	3	68	14	214
2017	11 to 20 years in current department or agency	19	48	19	9	5	1	67	14	115
2017	More than 20 years in current department or agency	25	57	13	3	3	0	82	5	33
2014	Less than 3 years in current department or agency	27	48	11	6	5	4	77	12	102
2014	3 to 10 years in current department or agency	24	41	15	13	6	1	66	19	328
2014	11 to 20 years in current department or agency	32	38	18	10	1	1	71	11	103
2014	More than 20 years in current department or agency	38	35	25	0	0	2	75	0	40

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	39	9	4	1	7	0	85	6	212
2017	3 to 10 years in current department or agency	32	47	13	3	2	2	0	81	5	214
2017	11 to 20 years in current department or agency	33	52	7	5	1	3	0	87	6	115
2017	More than 20 years in current department or agency	35	52	3	0	0	9	0	96	0	33
2014	Less than 3 years in current department or agency	36	47	9	1	0	6	1	89	1	102
2014	3 to 10 years in current department or agency	33	44	12	3	2	6	1	82	5	328
2014	11 to 20 years in current department or agency	39	40	13	3	0	5	0	83	3	103
2014	More than 20 years in current department or agency	40	39	18	0	0	3	0	82	0	40

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	36	14	9	2	2	2	74	12	212
2017	3 to 10 years in current department or agency	36	35	10	9	5	4	1	75	14	213
2017	11 to 20 years in current department or agency	35	33	18	8	4	3	0	70	12	114
2017	More than 20 years in current department or agency	41	36	12	8	0	0	3	79	9	33
2014	Less than 3 years in current department or agency	31	35	9	13	9	3	1	69	22	102
2014	3 to 10 years in current department or agency	31	39	10	9	5	4	1	74	15	328
2014	11 to 20 years in current department or agency	32	44	7	10	2	3	2	80	12	103
2014	More than 20 years in current department or agency	41	45	10	2	0	2	0	88	2	40

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	35	21	9	4	8	2	63	14	212
2017	3 to 10 years in current department or agency	21	36	20	11	6	5	1	60	18	214
2017	11 to 20 years in current department or agency	15	35	26	17	4	0	2	51	22	115
2017	More than 20 years in current department or agency	27	40	25	3	3	3	0	68	6	33
2014	Less than 3 years in current department or agency	18	27	19	12	8	14	2	54	23	102
2014	3 to 10 years in current department or agency	20	30	20	13	8	7	3	55	23	328
2014	11 to 20 years in current department or agency	15	32	19	12	7	13	2	55	23	103
2014	More than 20 years in current department or agency	26	28	23	11	2	5	5	60	15	40

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	22	17	12	8	14	6	54	25	212
2017	3 to 10 years in current department or agency	13	21	20	13	17	10	6	41	36	213
2017	11 to 20 years in current department or agency	7	25	22	16	16	8	6	38	37	115
2017	More than 20 years in current department or agency	24	15	34	9	6	3	8	44	17	33
2014	Less than 3 years in current department or agency	13	19	15	10	10	22	12	48	29	102
2014	3 to 10 years in current department or agency	16	18	20	15	15	11	5	41	36	328
2014	11 to 20 years in current department or agency	14	17	25	13	14	11	5	38	32	103
2014	More than 20 years in current department or agency	24	22	20	11	9	7	8	54	23	40

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	28	5	5	4	0	2	86	9	211
2017	3 to 10 years in current department or agency	56	31	7	3	2	0	1	88	5	212
2017	11 to 20 years in current department or agency	62	23	6	5	2	1	1	87	7	114
2017	More than 20 years in current department or agency	56	35	3	6	0	0	0	91	6	33
2014	Less than 3 years in current department or agency	55	23	8	6	3	0	5	83	9	102
2014	3 to 10 years in current department or agency	58	25	7	6	2	1	1	84	9	328
2014	11 to 20 years in current department or agency	60	32	2	4	1	0	1	93	5	103
2014	More than 20 years in current department or agency	67	24	5	5	0	0	0	91	5	40

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	66	20	3	1	1	4	4	94	3	213
2017	3 to 10 years in current department or agency	68	24	4	2	1	1	1	93	3	213
2017	11 to 20 years in current department or agency	67	21	7	4	0	1	1	89	4	113
2017	More than 20 years in current department or agency	70	22	0	3	0	3	3	97	3	33
2014	Less than 3 years in current department or agency	69	17	2	2	1	4	5	95	3	102
2014	3 to 10 years in current department or agency	69	22	3	2	1	2	2	94	3	328
2014	11 to 20 years in current department or agency	64	29	2	1	0	3	1	97	1	103
2014	More than 20 years in current department or agency	68	12	5	3	0	5	7	91	3	40

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	32	12	7	4	7	3	74	12	213
2017	3 to 10 years in current department or agency	26	38	14	11	7	2	1	66	19	213
2017	11 to 20 years in current department or agency	18	35	22	16	6	3	0	54	23	115
2017	More than 20 years in current department or agency	31	27	22	9	9	3	0	59	18	33
2014	Less than 3 years in current department or agency	37	29	11	5	10	6	2	72	16	102
2014	3 to 10 years in current department or agency	22	32	13	17	13	1	1	55	31	328
2014	11 to 20 years in current department or agency	23	40	22	9	6	1	0	63	15	103
2014	More than 20 years in current department or agency	26	40	26	3	3	2	0	68	5	40

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	28	9	12	13	7	6	61	28	212
2017	3 to 10 years in current department or agency	11	21	16	21	27	2	2	34	49	214
2017	11 to 20 years in current department or agency	10	13	19	21	33	0	3	25	56	115
2017	More than 20 years in current department or agency	8	18	17	23	27	0	6	28	53	33
2014	Less than 3 years in current department or agency	16	20	21	11	19	8	6	41	35	102
2014	3 to 10 years in current department or agency	10	18	17	19	31	2	2	30	52	328
2014	11 to 20 years in current department or agency	12	21	16	24	25	1	1	34	49	103
2014	More than 20 years in current department or agency	12	22	14	15	23	5	9	39	45	40

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	40	15	5	4	3	2	75	9	213
2017	3 to 10 years in current department or agency	20	41	16	11	8	3	1	64	20	214
2017	11 to 20 years in current department or agency	16	39	23	12	7	3	1	57	19	115
2017	More than 20 years in current department or agency	15	45	28	9	3	0	0	59	12	33

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	36	8	2	2	3	1	87	4	213
2017	3 to 10 years in current department or agency	44	33	12	4	5	2	0	79	9	214
2017	11 to 20 years in current department or agency	37	41	13	5	2	2	0	80	7	115
2017	More than 20 years in current department or agency	51	36	9	0	0	3	0	91	0	33
2014	Less than 3 years in current department or agency	45	27	12	3	5	8	0	78	9	102
2014	3 to 10 years in current department or agency	38	38	12	3	2	6	1	82	6	328
2014	11 to 20 years in current department or agency	47	39	8	3	2	2	0	87	5	103
2014	More than 20 years in current department or agency	48	38	9	5	0	0	0	86	5	40

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	40	7	1	0	2	91	2	213
2017	3 to 10 years in current department or agency	41	39	9	3	3	4	84	6	212
2017	11 to 20 years in current department or agency	35	48	8	5	2	2	84	7	115
2017	More than 20 years in current department or agency	45	40	10	3	0	3	87	3	33
2014	Less than 3 years in current department or agency	47	34	7	6	3	4	83	9	102
2014	3 to 10 years in current department or agency	38	36	13	6	2	4	78	8	328
2014	11 to 20 years in current department or agency	48	38	7	6	1	1	86	7	103
2014	More than 20 years in current department or agency	39	46	10	3	0	2	87	3	40

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	38	6	1	0	1	93	1	213
2017	3 to 10 years in current department or agency	44	41	6	5	4	1	85	9	213
2017	11 to 20 years in current department or agency	40	41	10	6	3	0	81	9	115
2017	More than 20 years in current department or agency	50	37	13	0	0	0	87	0	32
2014	Less than 3 years in current department or agency	57	34	4	2	3	0	91	5	102
2014	3 to 10 years in current department or agency	47	35	10	4	3	0	82	8	328
2014	11 to 20 years in current department or agency	47	39	10	3	2	0	86	5	103
2014	More than 20 years in current department or agency	45	38	15	3	0	0	82	3	39

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	34	11	5	4	1	80	9	211
2017	3 to 10 years in current department or agency	32	35	15	7	9	1	68	17	213
2017	11 to 20 years in current department or agency	23	36	21	14	6	0	59	20	115
2017	More than 20 years in current department or agency	43	33	13	11	0	0	76	11	33
2014	Less than 3 years in current department or agency	34	41	13	5	5	2	77	10	102
2014	3 to 10 years in current department or agency	27	36	18	10	9	0	63	19	328
2014	11 to 20 years in current department or agency	31	37	22	6	2	2	69	9	103
2014	More than 20 years in current department or agency	41	40	9	7	3	0	81	10	40

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	36	11	5	5	0	80	9	213
2017	3 to 10 years in current department or agency	27	40	18	7	8	0	68	14	213
2017	11 to 20 years in current department or agency	25	37	17	17	5	0	62	21	115
2017	More than 20 years in current department or agency	43	32	15	6	0	3	78	6	33
2014	Less than 3 years in current department or agency	36	44	10	4	6	0	80	10	102
2014	3 to 10 years in current department or agency	26	41	15	11	7	0	67	18	327
2014	11 to 20 years in current department or agency	31	41	18	8	2	0	72	10	103
2014	More than 20 years in current department or agency	41	35	17	7	0	0	76	7	40

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	20	19	10	11	5	1	57	22	213
2017	3 to 10 years in current department or agency	29	25	17	12	13	4	0	57	26	213
2017	11 to 20 years in current department or agency	22	24	23	15	12	4	1	48	28	115
2017	More than 20 years in current department or agency	30	24	22	11	3	3	7	60	16	33
2014	Less than 3 years in current department or agency	29	23	17	10	13	6	2	57	25	102
2014	3 to 10 years in current department or agency	27	20	18	17	15	3	0	48	33	328
2014	11 to 20 years in current department or agency	28	31	13	13	11	3	2	61	25	103
2014	More than 20 years in current department or agency	50	33	10	5	3	0	0	83	7	39

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	38	30	32	213
2017	3 to 10 years in current department or agency	38	24	38	214
2017	11 to 20 years in current department or agency	38	22	40	115
2017	More than 20 years in current department or agency	39	33	28	33
2014	Less than 3 years in current department or agency	40	34	27	102
2014	3 to 10 years in current department or agency	47	26	27	328
2014	11 to 20 years in current department or agency	29	33	38	103
2014	More than 20 years in current department or agency	35	53	12	40

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	2	18	56	5	14	5	81
2017	3 to 10 years in current department or agency	12	15	67	0	0	6	82
2017	11 to 20 years in current department or agency	32	11	48	2	0	7	45
2017	More than 20 years in current department or agency	68	8	15	0	9	0	13
2014	Less than 3 years in current department or agency	0	27	49	5	9999	19	41
2014	3 to 10 years in current department or agency	7	10	72	6	9999	5	153
2014	11 to 20 years in current department or agency	32	16	48	4	9999	0	31
2014	More than 20 years in current department or agency	74	13	13	0	9999	0	15

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	14	86	213
2017	3 to 10 years in current department or agency	21	79	214
2017	11 to 20 years in current department or agency	24	76	115
2014	Less than 3 years in current department or agency	21	79	102
2014	3 to 10 years in current department or agency	23	77	328
2014	11 to 20 years in current department or agency	22	78	103

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	57	32
2017	3 to 10 years in current department or agency	35	44
2017	11 to 20 years in current department or agency	43	28
2014	Less than 3 years in current department or agency	37	21
2014	3 to 10 years in current department or agency	40	74
2014	11 to 20 years in current department or agency	44	23

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	59	32
2017	3 to 10 years in current department or agency	72	44
2017	11 to 20 years in current department or agency	72	28
2014	Less than 3 years in current department or agency	59	21
2014	3 to 10 years in current department or agency	66	74
2014	11 to 20 years in current department or agency	51	23

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	11	44
2014	3 to 10 years in current department or agency	7	74

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	32
2017	3 to 10 years in current department or agency	44
2017	11 to 20 years in current department or agency	28
2014	Less than 3 years in current department or agency	21
2014	3 to 10 years in current department or agency	74
2014	11 to 20 years in current department or agency	23

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	28
2014	11 to 20 years in current department or agency	0	23

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	32

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	32
2017	3 to 10 years in current department or agency	40	44
2017	11 to 20 years in current department or agency	32	28
2014	Less than 3 years in current department or agency	27	21
2014	3 to 10 years in current department or agency	38	74
2014	11 to 20 years in current department or agency	53	23

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	35	32
2017	3 to 10 years in current department or agency	55	44
2017	11 to 20 years in current department or agency	42	28
2014	Less than 3 years in current department or agency	30	21
2014	3 to 10 years in current department or agency	37	74
2014	11 to 20 years in current department or agency	26	23

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	32
2017	3 to 10 years in current department or agency	41	44
2017	11 to 20 years in current department or agency	47	28
2014	Less than 3 years in current department or agency	42	21
2014	3 to 10 years in current department or agency	35	74
2014	11 to 20 years in current department or agency	30	23

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	46	32
2017	3 to 10 years in current department or agency	34	44
2017	11 to 20 years in current department or agency	49	28
2014	Less than 3 years in current department or agency	34	21
2014	3 to 10 years in current department or agency	39	74
2014	11 to 20 years in current department or agency	54	23

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	32
2017	3 to 10 years in current department or agency	25	44
2017	11 to 20 years in current department or agency	18	28
2014	Less than 3 years in current department or agency	23	21
2014	3 to 10 years in current department or agency	24	74

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	52	32
2017	3 to 10 years in current department or agency	64	44
2017	11 to 20 years in current department or agency	67	28
2014	Less than 3 years in current department or agency	63	21
2014	3 to 10 years in current department or agency	69	74
2014	11 to 20 years in current department or agency	56	23

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	25	32
2017	3 to 10 years in current department or agency	29	44
2017	11 to 20 years in current department or agency	24	28
2014	Less than 3 years in current department or agency	37	21
2014	3 to 10 years in current department or agency	18	74
2014	11 to 20 years in current department or agency	38	23

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	32
2017	11 to 20 years in current department or agency	28
2014	Less than 3 years in current department or agency	21
2014	3 to 10 years in current department or agency	74

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	12	44

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	39	32
2017	3 to 10 years in current department or agency	52	44
2017	11 to 20 years in current department or agency	54	28
2014	Less than 3 years in current department or agency	24	21
2014	3 to 10 years in current department or agency	34	74
2014	11 to 20 years in current department or agency	30	23

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	32
2017	3 to 10 years in current department or agency	11	44
2017	11 to 20 years in current department or agency	18	28
2014	Less than 3 years in current department or agency	28	21
2014	3 to 10 years in current department or agency	24	74

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	16	44
2014	3 to 10 years in current department or agency	12	74

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	51	32
2017	3 to 10 years in current department or agency	56	44
2017	11 to 20 years in current department or agency	65	28
2014	Less than 3 years in current department or agency	71	21
2014	3 to 10 years in current department or agency	55	74
2014	11 to 20 years in current department or agency	70	23

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	28	32
2017	3 to 10 years in current department or agency	31	44
2017	11 to 20 years in current department or agency	41	28
2014	Less than 3 years in current department or agency	42	21
2014	3 to 10 years in current department or agency	27	74

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	13	44
2017	11 to 20 years in current department or agency	23	28
2014	3 to 10 years in current department or agency	12	74
2014	11 to 20 years in current department or agency	27	23

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	13	44
2014	3 to 10 years in current department or agency	7	74

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	11	44

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	32
2017	3 to 10 years in current department or agency	16	44
2017	11 to 20 years in current department or agency	18	28
2014	3 to 10 years in current department or agency	11	74

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	32
2014	3 to 10 years in current department or agency	11	74

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	22	32
2017	3 to 10 years in current department or agency	28	44
2017	11 to 20 years in current department or agency	24	28
2014	3 to 10 years in current department or agency	30	74

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	31
2017	3 to 10 years in current department or agency	16	40
2014	Less than 3 years in current department or agency	24	21
2014	3 to 10 years in current department or agency	26	74
2014	11 to 20 years in current department or agency	0	21

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	22	24
2014	3 to 10 years in current department or agency	11	74
2014	11 to 20 years in current department or agency	0	21

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	16	31
2014	3 to 10 years in current department or agency	7	74

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	25	40
2014	3 to 10 years in current department or agency	8	74

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	38	31
2017	11 to 20 years in current department or agency	0	24
2014	Less than 3 years in current department or agency	48	21

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	17	40
2014	3 to 10 years in current department or agency	13	74

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	27	31
2017	3 to 10 years in current department or agency	26	40
2017	11 to 20 years in current department or agency	34	24
2014	3 to 10 years in current department or agency	27	74
2014	11 to 20 years in current department or agency	42	21

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	42	31
2017	3 to 10 years in current department or agency	41	40
2017	11 to 20 years in current department or agency	47	24
2014	Less than 3 years in current department or agency	24	21
2014	3 to 10 years in current department or agency	36	74
2014	11 to 20 years in current department or agency	51	21

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	31
2017	11 to 20 years in current department or agency	24
2014	Less than 3 years in current department or agency	21
2014	3 to 10 years in current department or agency	74
2014	11 to 20 years in current department or agency	21

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	59	31
2017	3 to 10 years in current department or agency	61	40
2017	11 to 20 years in current department or agency	49	24
2014	Less than 3 years in current department or agency	51	21
2014	3 to 10 years in current department or agency	54	74
2014	11 to 20 years in current department or agency	40	21

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	31
2017	3 to 10 years in current department or agency	40
2017	11 to 20 years in current department or agency	24

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	18	40
2014	3 to 10 years in current department or agency	13	74

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	56	44	32
2017	3 to 10 years in current department or agency	100	0	44
2017	11 to 20 years in current department or agency	100	0	28

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	13	16	2	1	38	9	63	7	213
2017	3 to 10 years in current department or agency	9	24	10	10	7	33	6	54	29	214
2017	11 to 20 years in current department or agency	14	25	16	8	9	24	4	53	24	114
2017	More than 20 years in current department or agency	12	22	21	5	0	31	8	56	9	33
2014	Less than 3 years in current department or agency	15	17	11	1	2	41	13	69	6	102
2014	3 to 10 years in current department or agency	16	14	19	7	5	32	8	49	20	328
2014	11 to 20 years in current department or agency	14	14	17	7	5	31	12	49	21	103
2014	More than 20 years in current department or agency	27	10	28	5	0	23	7	53	7	40

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	31	14	1	0	16	3	80	2	213
2017	3 to 10 years in current department or agency	24	31	17	10	4	13	2	64	16	214
2017	11 to 20 years in current department or agency	25	36	17	9	4	8	0	67	14	114
2017	More than 20 years in current department or agency	29	42	13	3	0	13	0	82	3	33
2014	Less than 3 years in current department or agency	20	36	11	3	3	21	6	77	8	102
2014	3 to 10 years in current department or agency	25	26	20	6	3	17	1	63	12	328
2014	11 to 20 years in current department or agency	22	35	16	6	2	16	3	70	10	103
2014	More than 20 years in current department or agency	34	36	20	3	0	8	0	76	3	40

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	35	9	9	5	6	13	71	18	213
2017	3 to 10 years in current department or agency	25	38	9	3	1	1	23	83	5	214
2017	11 to 20 years in current department or agency	20	41	11	7	1	3	17	77	10	114
2017	More than 20 years in current department or agency	16	45	18	6	0	0	14	71	7	33
2014	Less than 3 years in current department or agency	27	35	12	4	1	2	20	78	6	102
2014	3 to 10 years in current department or agency	22	39	11	4	1	2	21	78	7	327
2014	11 to 20 years in current department or agency	23	41	9	9	4	2	12	75	15	103
2014	More than 20 years in current department or agency	29	41	12	5	0	3	11	81	5	40

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	13	16	1	3	37	18	54	10	209
2017	3 to 10 years in current department or agency	7	14	18	5	2	25	29	45	15	214
2017	11 to 20 years in current department or agency	10	22	21	4	6	26	11	51	15	114
2017	More than 20 years in current department or agency	6	31	18	17	0	19	9	51	23	33
2014	Less than 3 years in current department or agency	8	12	16	1	1	32	30	52	5	102
2014	3 to 10 years in current department or agency	8	14	20	3	3	27	25	46	13	328
2014	11 to 20 years in current department or agency	10	14	15	6	6	31	19	46	23	103
2014	More than 20 years in current department or agency	12	28	16	0	0	27	16	72	0	40

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	25	8	0	0	17	13	88	1	212
2017	3 to 10 years in current department or agency	32	25	9	3	1	7	23	82	6	214
2017	11 to 20 years in current department or agency	30	24	13	3	1	11	18	77	5	114
2017	More than 20 years in current department or agency	25	36	12	3	0	9	14	81	4	33
2014	Less than 3 years in current department or agency	33	25	6	3	2	9	22	84	7	102
2014	3 to 10 years in current department or agency	27	31	8	2	1	11	20	84	4	328
2014	11 to 20 years in current department or agency	34	29	11	2	3	10	12	81	6	103
2014	More than 20 years in current department or agency	27	40	17	0	0	8	9	80	0	40

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	27	10	1	0	18	13	85	1	213
2017	3 to 10 years in current department or agency	28	25	12	2	1	9	22	77	6	213
2017	11 to 20 years in current department or agency	23	31	14	4	2	10	17	74	8	114
2017	More than 20 years in current department or agency	16	45	9	3	0	13	14	83	4	33
2014	Less than 3 years in current department or agency	31	21	7	1	0	19	21	86	2	102
2014	3 to 10 years in current department or agency	23	30	10	2	1	14	20	81	4	327
2014	11 to 20 years in current department or agency	24	30	13	4	2	15	12	75	8	103
2014	More than 20 years in current department or agency	24	35	16	3	0	13	9	76	3	40

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	5	95	213
2017	3 to 10 years in current department or agency	9	91	213
2017	11 to 20 years in current department or agency	10	90	114
2017	More than 20 years in current department or agency	0	100	33
2014	Less than 3 years in current department or agency	8	92	102
2014	3 to 10 years in current department or agency	6	94	328
2014	11 to 20 years in current department or agency	10	90	103

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	44	19
2014	3 to 10 years in current department or agency	26	20

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	91	11
2017	3 to 10 years in current department or agency	90	19
2017	11 to 20 years in current department or agency	69	10
2014	3 to 10 years in current department or agency	85	20

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	3 to 10 years in current department or agency	19
2017	11 to 20 years in current department or agency	10
2014	3 to 10 years in current department or agency	20

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	11
2017	3 to 10 years in current department or agency	19
2017	11 to 20 years in current department or agency	10
2014	3 to 10 years in current department or agency	20

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	11
2017	11 to 20 years in current department or agency	0	10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	11
2017	3 to 10 years in current department or agency	19
2017	11 to 20 years in current department or agency	10
2014	3 to 10 years in current department or agency	20

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	11
2017	11 to 20 years in current department or agency	0	10

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	37	19

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	26	19

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	11
2017	3 to 10 years in current department or agency	19
2014	3 to 10 years in current department or agency	20

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	26	19

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	11
2017	3 to 10 years in current department or agency	0	19

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	11
2017	3 to 10 years in current department or agency	19
2014	3 to 10 years in current department or agency	20

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	54	19
2017	11 to 20 years in current department or agency	51	10

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	11
2017	3 to 10 years in current department or agency	32	19
2014	3 to 10 years in current department or agency	30	20

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	11
2017	11 to 20 years in current department or agency	0	10

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	11
2017	3 to 10 years in current department or agency	31	19
2017	11 to 20 years in current department or agency	0	10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	10

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	19
2017	11 to 20 years in current department or agency	0	10

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	53	11
2017	3 to 10 years in current department or agency	32	19
2017	11 to 20 years in current department or agency	49	10
2014	3 to 10 years in current department or agency	48	20

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10
2014	3 to 10 years in current department or agency	0	19

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10
2017	3 to 10 years in current department or agency	0	17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10
2017	3 to 10 years in current department or agency	0	17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	50	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	60	10
2017	3 to 10 years in current department or agency	48	17
2014	3 to 10 years in current department or agency	48	19

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10
2017	3 to 10 years in current department or agency	0	17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	51	10
2017	3 to 10 years in current department or agency	67	17
2014	3 to 10 years in current department or agency	63	19

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10
2017	3 to 10 years in current department or agency	0	17

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	45	55	11
2017	3 to 10 years in current department or agency	95	5	19
2017	11 to 20 years in current department or agency	100	0	10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	18	14	15	0	2	41	10	65	5	213
2017	3 to 10 years in current department or agency	13	17	12	4	5	40	9	59	17	214
2017	11 to 20 years in current department or agency	13	24	19	5	1	31	6	59	10	114
2017	More than 20 years in current department or agency	6	21	19	0	0	42	12	58	0	33
2014	Less than 3 years in current department or agency	11	10	13	1	3	50	13	55	10	102
2014	3 to 10 years in current department or agency	16	13	15	2	2	43	10	62	7	328
2014	11 to 20 years in current department or agency	14	17	14	3	3	39	10	60	12	103
2014	More than 20 years in current department or agency	24	14	21	0	0	33	7	64	0	40

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	28	14	0	2	15	3	79	4	213
2017	3 to 10 years in current department or agency	26	36	12	4	4	14	3	75	10	214
2017	11 to 20 years in current department or agency	32	38	19	5	1	4	1	73	6	114
2017	More than 20 years in current department or agency	25	45	13	0	0	17	0	85	0	31
2014	Less than 3 years in current department or agency	26	34	10	0	3	25	2	82	4	102
2014	3 to 10 years in current department or agency	26	30	16	2	2	22	1	74	6	327
2014	11 to 20 years in current department or agency	24	36	15	2	3	19	1	75	6	103
2014	More than 20 years in current department or agency	39	30	17	0	0	12	2	81	0	40

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	23	24	15	24	0	2	36	39	211
2017	3 to 10 years in current department or agency	17	24	20	17	18	1	4	43	37	213
2017	11 to 20 years in current department or agency	19	25	20	14	18	0	4	46	33	115
2017	More than 20 years in current department or agency	28	19	15	24	8	0	6	50	34	33

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	27	28	13	9	0	2	49	22	213
2017	3 to 10 years in current department or agency	17	24	31	18	8	1	2	42	26	214
2017	11 to 20 years in current department or agency	12	25	24	15	22	0	1	38	38	115
2017	More than 20 years in current department or agency	21	36	15	21	3	0	3	60	25	33

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	22	24	8	7	1	2	59	15	212
2017	3 to 10 years in current department or agency	18	30	30	12	6	0	4	50	19	213
2017	11 to 20 years in current department or agency	18	29	19	16	14	1	3	48	32	115
2017	More than 20 years in current department or agency	25	27	33	6	6	0	3	53	13	33

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	22	24	15	9	4	51	24	212
2017	3 to 10 years in current department or agency	21	24	25	15	12	4	47	28	214
2017	11 to 20 years in current department or agency	17	18	29	17	18	1	35	36	114
2017	More than 20 years in current department or agency	24	27	22	15	9	3	53	25	33

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	20	10	6	4	10	79	11	213
2017	3 to 10 years in current department or agency	44	28	7	5	4	12	82	9	214
2017	11 to 20 years in current department or agency	42	22	15	2	8	12	73	11	115
2017	More than 20 years in current department or agency	46	21	11	7	0	15	79	8	33

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	25	25	8	5	2	61	13	213
2017	3 to 10 years in current department or agency	26	32	20	11	9	2	59	20	211
2017	11 to 20 years in current department or agency	24	32	25	12	6	2	56	18	115
2017	More than 20 years in current department or agency	31	39	17	6	0	6	75	7	33

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	29	20	7	5	2	3	66	13	213
2017	3 to 10 years in current department or agency	21	29	24	13	10	1	3	51	24	213
2017	11 to 20 years in current department or agency	17	31	28	16	5	1	2	50	21	114
2017	More than 20 years in current department or agency	31	33	22	6	0	6	3	70	6	33

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	28	20	12	5	2	2	61	17	212
2017	3 to 10 years in current department or agency	15	31	26	14	11	1	2	48	25	213
2017	11 to 20 years in current department or agency	13	31	30	18	6	0	2	45	25	115
2017	More than 20 years in current department or agency	28	29	24	13	3	0	3	59	16	33

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	30	19	13	6	0	2	61	19	213
2017	3 to 10 years in current department or agency	22	27	24	16	9	0	2	51	25	213
2017	11 to 20 years in current department or agency	18	36	22	14	6	1	4	56	21	115
2017	More than 20 years in current department or agency	33	33	9	19	0	0	6	70	20	33

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	28	19	9	5	2	66	15	213
2017	3 to 10 years in current department or agency	29	35	17	10	6	3	66	16	213
2017	11 to 20 years in current department or agency	25	27	27	11	6	4	55	18	114
2017	More than 20 years in current department or agency	31	42	15	6	0	6	78	7	33

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	66	19	7	5	2	0	0	85	7	213
2017	3 to 10 years in current department or agency	44	25	17	5	7	0	2	70	13	214
2017	11 to 20 years in current department or agency	44	21	17	7	8	1	3	67	16	115
2017	More than 20 years in current department or agency	33	31	9	18	3	0	6	68	22	33

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	79	8	4	3	3	0	3	90	6	213
2017	3 to 10 years in current department or agency	67	14	7	4	4	1	2	84	8	214
2017	11 to 20 years in current department or agency	57	23	3	8	4	0	4	84	12	115
2017	More than 20 years in current department or agency	79	9	0	0	3	0	9	96	4	33

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	59	23	9	5	2	0	2	84	7	212
2017	3 to 10 years in current department or agency	55	23	10	5	4	0	2	80	9	213
2017	11 to 20 years in current department or agency	44	35	10	6	3	1	2	81	9	115
2017	More than 20 years in current department or agency	57	28	3	0	0	0	12	96	0	33

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	67	15	8	4	4	3	84	8	213
2017	3 to 10 years in current department or agency	59	16	12	6	5	2	77	11	213
2017	11 to 20 years in current department or agency	44	29	13	7	7	1	74	14	115
2017	More than 20 years in current department or agency	60	19	6	6	0	9	86	7	33

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	60	13	4	1	1	21	92	2	213
2017	3 to 10 years in current department or agency	47	10	6	4	0	32	85	7	214
2017	11 to 20 years in current department or agency	46	9	11	4	2	29	77	7	115
2017	More than 20 years in current department or agency	42	6	9	0	0	43	84	0	33

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	74	14	3	2	1	6	93	3	213
2017	3 to 10 years in current department or agency	70	15	7	2	0	6	91	2	214
2017	11 to 20 years in current department or agency	65	17	8	1	0	9	90	1	113
2017	More than 20 years in current department or agency	55	26	3	0	0	15	96	0	32

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	70	13	6	3	3	0	4	87	7	213
2017	3 to 10 years in current department or agency	70	13	5	2	3	1	7	89	5	214
2017	11 to 20 years in current department or agency	70	12	7	3	3	1	4	87	6	115
2017	More than 20 years in current department or agency	76	3	3	3	0	0	15	93	4	33

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	31	14	3	1	1	81	5	213
2017	3 to 10 years in current department or agency	34	33	18	6	5	4	70	11	213
2017	11 to 20 years in current department or agency	48	26	17	5	2	2	76	7	115
2017	More than 20 years in current department or agency	47	30	12	0	3	9	84	3	33

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	13	38	34	10	3	0	52	14	213
2017	3 to 10 years in current department or agency	8	27	43	17	5	1	35	22	214
2017	11 to 20 years in current department or agency	5	24	46	21	4	0	29	25	114
2017	More than 20 years in current department or agency	15	48	30	6	0	0	63	6	33

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	6	14	40	25	14	0	1	40	20	212
2017	3 to 10 years in current department or agency	7	20	41	25	6	1	1	31	27	212
2017	11 to 20 years in current department or agency	9	29	37	18	6	0	1	24	39	115
2017	More than 20 years in current department or agency	0	8	46	37	9	0	0	46	8	33

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	48	14	6	2	9	0	76	9	213
2017	3 to 10 years in current department or agency	27	37	16	10	8	1	1	66	18	214
2017	11 to 20 years in current department or agency	22	45	21	6	2	4	0	70	8	115
2017	More than 20 years in current department or agency	21	61	9	6	0	3	0	84	6	33

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	47	15	10	2	4	0	72	13	213
2017	3 to 10 years in current department or agency	17	39	18	14	11	1	1	57	25	214
2017	11 to 20 years in current department or agency	13	42	19	16	9	2	0	56	25	114
2017	More than 20 years in current department or agency	14	50	16	17	0	3	0	66	18	33

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	14	86	212
2017	3 to 10 years in current department or agency	26	74	214
2017	11 to 20 years in current department or agency	27	73	115
2017	More than 20 years in current department or agency	21	79	33
2014	Less than 3 years in current department or agency	25	75	102
2014	3 to 10 years in current department or agency	18	82	328
2014	11 to 20 years in current department or agency	35	65	103
2014	More than 20 years in current department or agency	17	83	40

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	86	14	31
2017	3 to 10 years in current department or agency	86	14	56
2017	11 to 20 years in current department or agency	83	17	30
2014	Less than 3 years in current department or agency	69	31	26
2014	3 to 10 years in current department or agency	86	14	58
2014	11 to 20 years in current department or agency	88	12	36

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	43	3	4	0	4	0	93	4	27
2017	3 to 10 years in current department or agency	37	46	4	2	11	0	0	83	13	47
2017	11 to 20 years in current department or agency	60	28	4	5	4	0	0	87	9	25
2014	Less than 3 years in current department or agency	33	56	0	5	0	0	6	94	6	18
2014	3 to 10 years in current department or agency	42	36	10	8	4	0	0	78	12	50
2014	11 to 20 years in current department or agency	59	19	0	12	6	3	0	81	19	32

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	16	23	25	15	17	4	1	17	83	213
2017	3 to 10 years in current department or agency	26	29	21	10	9	4	1	27	73	213
2017	11 to 20 years in current department or agency	27	30	15	9	12	5	2	29	71	115
2017	More than 20 years in current department or agency	47	9	24	11	5	3	0	49	51	33

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	170
2017	3 to 10 years in current department or agency	19	145
2017	11 to 20 years in current department or agency	13	77
2017	More than 20 years in current department or agency	0	17

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	170
2017	3 to 10 years in current department or agency	33	145
2017	11 to 20 years in current department or agency	32	77
2017	More than 20 years in current department or agency	29	17

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	26	170
2017	3 to 10 years in current department or agency	19	145
2017	11 to 20 years in current department or agency	17	77
2017	More than 20 years in current department or agency	6	17

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	39	170
2017	3 to 10 years in current department or agency	49	145
2017	11 to 20 years in current department or agency	40	77
2017	More than 20 years in current department or agency	17	17

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	170
2017	3 to 10 years in current department or agency	7	145
2017	11 to 20 years in current department or agency	8	77
2017	More than 20 years in current department or agency	6	17

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	46	170
2017	3 to 10 years in current department or agency	41	145
2017	11 to 20 years in current department or agency	54	77
2017	More than 20 years in current department or agency	65	17

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	8	44	19	10	10	10	169
2017	3 to 10 years in current department or agency	5	51	18	9	5	12	141
2017	11 to 20 years in current department or agency	5	57	17	4	9	7	74
2017	More than 20 years in current department or agency	6	45	31	12	0	6	16

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	13	23	17	14	18	3	13	42	38	171
2017	3 to 10 years in current department or agency	9	24	15	23	17	1	11	38	46	148
2017	11 to 20 years in current department or agency	20	23	11	22	13	1	9	48	39	77
2017	More than 20 years in current department or agency	6	18	12	24	18	6	17	31	54	17

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	1	9	13	16	52	1	7	11	74	171
2017	3 to 10 years in current department or agency	0	8	10	20	48	3	12	9	80	146
2017	11 to 20 years in current department or agency	4	7	8	15	49	3	15	13	78	76
2017	More than 20 years in current department or agency	0	0	24	7	51	0	18	0	71	17

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 106. In total, how many years have you been working in your current department or agency?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me