2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	45	14	14	4	67	18	22
2017	Compliance, inspection and enforcement	33	54	0	13	0	87	13	15
2017	Communications or public affairs	21	69	5	0	5	90	5	20
2017	Administration and operations	50	47	2	0	1	97	1	92
2017	Human resources	38	41	6	12	3	79	15	158
2017	Financial management	53	35	0	6	5	89	11	20
2017	Information management	30	41	0	18	11	72	28	10
2017	Information technology	26	55	7	10	2	81	12	60
2017	Internal audit	16	53	8	23	0	69	23	13
2017	Evaluation	45	46	0	5	4	91	9	35
2017	Data sciences	51	43	6	0	0	94	0	19
2017	Policy	46	47	0	0	7	93	7	13
2017	Project management	24	59	0	17	0	83	17	17
2017	None of the above	35	45	7	9	4	80	13	43
2014	Client contact centre	27	64	3	6	0	91	6	30
2014	Compliance, inspection and enforcement	47	41	0	12	0	88	12	17
2014	Communications or public affairs	38	44	7	11	0	83	11	18
2014	Administration and operations	53	39	4	3	1	91	4	89
2014	Human resources	36	50	2	10	2	86	12	183
2014	Financial management	57	38	0	4	0	96	4	21
2014	Information management	45	17	16	17	6	61	23	18
2014	Information technology	44	38	7	11	0	82	11	45
2014	Internal audit	35	48	11	6	0	83	6	17
2014	Evaluation	46	36	2	13	4	81	17	48
2014	None of the above	42	36	4	13	5	78	18	54

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	63	32	0	5	0	0	0	95	5	22
2017	Compliance, inspection and enforcement	66	28	7	0	0	0	0	93	0	15
2017	Communications or public affairs	79	16	0	0	5	0	0	95	5	19
2017	Administration and operations	76	19	2	2	0	0	0	96	2	92
2017	Human resources	74	22	1	2	0	1	0	97	2	157
2017	Financial management	64	26	5	5	0	0	0	90	5	20
2017	Information management	60	21	0	19	0	0	0	81	19	10
2017	Information technology	55	30	12	0	3	0	0	85	3	60
2017	Internal audit	69	23	0	0	8	0	0	92	8	13
2017	Evaluation	63	29	0	5	2	0	0	92	8	35
2017	Data sciences	73	21	6	0	0	0	0	94	0	19
2017	Policy	78	22	0	0	0	0	0	100	0	13
2017	Project management	52	41	0	6	0	0	0	94	6	17
2017	None of the above	69	22	2	2	2	3	0	94	4	43
2014	Client contact centre	48	52	0	0	0	0	0	100	0	30
2014	Compliance, inspection and enforcement	65	29	6	0	0	0	0	94	0	17
2014	Communications or public affairs	84	16	0	0	0	0	0	100	0	18
2014	Administration and operations	79	15	3	1	2	0	0	93	3	89
2014	Human resources	73	19	3	4	1	1	0	92	5	183
2014	Financial management	80	15	5	0	0	0	0	95	0	21
2014	Information management	56	22	5	11	6	0	0	78	17	18
2014	Information technology	50	36	9	2	0	2	0	88	2	45
2014	Internal audit	70	18	0	12	0	0	0	88	12	17
2014	Evaluation	56	31	6	4	2	0	0	88	6	48
2014	None of the above	64	21	2	9	2	0	2	87	12	54

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	48	15	9	0	0	0	76	9	21
2017	Compliance, inspection and enforcement	27	48	13	7	6	0	0	74	13	15
2017	Communications or public affairs	59	25	5	5	0	0	5	89	6	20
2017	Administration and operations	57	25	3	12	2	0	0	83	14	92
2017	Human resources	54	32	4	6	4	0	0	86	11	158
2017	Financial management	45	25	15	15	0	0	0	70	15	20
2017	Information management	71	21	0	0	8	0	0	92	8	10
2017	Information technology	58	23	8	8	2	0	0	82	10	60
2017	Internal audit	46	15	8	23	8	0	0	61	31	13
2017	Evaluation	47	37	5	5	5	0	0	84	11	35
2017	Data sciences	46	26	17	6	5	0	0	73	11	19
2017	Policy	61	23	8	0	8	0	0	85	8	13
2017	Project management	47	35	13	6	0	0	0	81	6	17
2017	None of the above	52	31	4	11	2	0	0	83	13	43
2014	Client contact centre	37	37	10	6	0	3	7	82	7	30
2014	Compliance, inspection and enforcement	42	29	6	12	12	0	0	71	23	17
2014	Communications or public affairs	61	17	0	5	11	0	5	83	17	18
2014	Administration and operations	52	31	6	9	2	0	0	83	11	89
2014	Human resources	53	28	5	9	3	0	1	83	12	183
2014	Financial management	48	38	10	4	0	0	0	86	4	21
2014	Information management	50	17	0	22	11	0	0	67	33	18
2014	Information technology	50	29	9	9	2	0	0	80	11	45
2014	Internal audit	58	18	0	6	18	0	0	76	24	17
2014	Evaluation	40	35	6	6	8	2	2	78	15	48
2014	None of the above	56	25	2	13	4	0	0	82	17	54

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	14	10	32	5	5	0	52	38	22
2017	Compliance, inspection and enforcement	20	27	13	20	20	0	0	47	40	15
2017	Communications or public affairs	26	24	10	15	20	0	5	53	37	20
2017	Administration and operations	44	42	7	4	3	0	0	86	7	92
2017	Human resources	47	32	5	11	5	0	0	79	15	158
2017	Financial management	50	30	0	15	5	0	0	80	20	20
2017	Information management	32	49	8	11	0	0	0	81	11	10
2017	Information technology	47	37	7	5	5	0	0	83	10	60
2017	Internal audit	25	33	0	25	17	0	0	58	42	12
2017	Evaluation	48	29	6	11	6	0	0	77	17	35
2017	Data sciences	53	42	0	0	5	0	0	95	5	19
2017	Policy	31	46	0	8	15	0	0	78	22	13
2017	Project management	52	48	0	0	0	0	0	100	0	17
2017	None of the above	45	31	7	12	6	0	0	75	18	43
2014	Client contact centre	30	35	7	16	12	0	0	65	28	30
2014	Compliance, inspection and enforcement	23	29	13	6	30	0	0	52	35	17
2014	Communications or public affairs	33	29	0	16	22	0	0	62	38	18
2014	Administration and operations	44	32	12	9	3	0	0	76	12	89
2014	Human resources	30	29	5	16	19	1	0	60	35	183
2014	Financial management	48	38	0	10	4	0	0	86	14	21
2014	Information management	50	17	6	17	11	0	0	67	28	18
2014	Information technology	33	20	20	12	16	0	0	52	27	45
2014	Internal audit	17	18	6	48	12	0	0	34	60	17
2014	Evaluation	29	31	4	27	9	0	0	60	36	48
2014	None of the above	21	32	6	27	14	0	0	53	41	54

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	22	29	22	0	0	49	22	22
2017	Compliance, inspection and enforcement	27	47	13	13	0	0	73	13	15
2017	Communications or public affairs	25	40	20	15	0	0	65	15	20
2017	Administration and operations	33	37	18	7	5	0	70	12	92
2017	Human resources	34	39	11	11	5	0	73	16	157
2017	Financial management	53	37	5	0	5	0	90	5	20
2017	Information management	31	59	0	0	11	0	89	11	10
2017	Information technology	33	40	15	7	3	2	75	10	60
2017	Internal audit	39	29	8	16	8	0	69	24	13
2017	Evaluation	49	23	19	5	2	0	73	8	35
2017	Data sciences	49	20	20	6	0	5	73	6	19
2017	Policy	54	39	0	7	0	0	93	7	13
2017	Project management	34	37	17	6	6	0	71	12	17
2017	None of the above	30	42	21	7	0	0	72	7	43
2014	Client contact centre	27	43	14	16	0	0	70	16	30
2014	Compliance, inspection and enforcement	41	48	6	6	0	0	88	6	17
2014	Communications or public affairs	22	33	33	5	7	0	55	12	18
2014	Administration and operations	43	35	9	10	3	0	78	13	89
2014	Human resources	30	45	11	9	4	1	75	13	183
2014	Financial management	52	39	4	0	4	0	91	4	21
2014	Information management	44	22	0	11	11	11	75	25	18
2014	Information technology	21	50	15	11	2	0	71	14	45
2014	Internal audit	28	36	5	24	6	0	64	31	17
2014	Evaluation	37	36	15	4	8	0	73	13	48
2014	None of the above	46	23	7	17	5	2	71	22	54

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	49	25	8	0	0	67	8	22
2017	Compliance, inspection and enforcement	27	53	8	0	13	0	80	13	15
2017	Communications or public affairs	50	30	0	10	10	0	80	20	20
2017	Administration and operations	26	51	10	7	5	1	78	12	92
2017	Human resources	34	45	11	8	2	0	79	10	158
2017	Financial management	34	56	10	0	0	0	90	0	20
2017	Information management	52	31	8	0	9	0	82	9	10
2017	Information technology	53	23	17	1	5	0	77	7	60
2017	Internal audit	23	69	0	0	8	0	92	8	13
2017	Evaluation	37	34	16	10	3	0	71	13	35
2017	Data sciences	42	32	11	15	0	0	74	15	19
2017	Policy	32	46	7	8	8	0	78	15	13
2017	Project management	23	71	0	0	6	0	94	6	17
2017	None of the above	39	31	15	13	3	0	70	16	43
2014	Client contact centre	23	39	24	10	4	0	63	13	30
2014	Compliance, inspection and enforcement	41	42	0	12	6	0	83	17	17
2014	Communications or public affairs	50	16	23	11	0	0	66	11	18
2014	Administration and operations	34	29	15	16	6	0	63	22	89
2014	Human resources	36	40	12	9	2	1	77	11	183
2014	Financial management	56	35	4	0	4	0	91	4	21
2014	Information management	45	33	0	6	11	6	82	18	18
2014	Information technology	42	36	13	7	2	0	78	9	45
2014	Internal audit	52	24	6	5	13	0	76	18	17
2014	Evaluation	25	43	19	13	0	0	68	13	48
2014	None of the above	26	59	7	6	2	0	85	8	54

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	45	15	5	0	0	81	5	22
2017	Compliance, inspection and enforcement	60	13	6	8	13	0	73	20	15
2017	Communications or public affairs	70	15	5	10	0	0	85	10	20
2017	Administration and operations	43	41	5	10	1	0	84	11	92
2017	Human resources	38	46	6	10	1	1	84	10	158
2017	Financial management	56	39	5	0	0	0	95	0	20
2017	Information management	40	39	12	0	9	0	79	9	10
2017	Information technology	44	35	14	2	5	0	79	7	59
2017	Internal audit	47	45	0	0	8	0	92	8	13
2017	Evaluation	40	34	16	6	4	0	74	10	35
2017	Data sciences	53	32	5	10	0	0	85	10	19
2017	Policy	55	38	0	8	0	0	92	8	13
2017	Project management	29	64	6	0	0	0	94	0	17
2017	None of the above	41	36	5	13	5	0	76	19	43
2014	Client contact centre	42	27	16	4	11	0	69	14	30
2014	Compliance, inspection and enforcement	35	65	0	0	0	0	100	0	17
2014	Communications or public affairs	72	23	5	0	0	0	95	0	18
2014	Administration and operations	42	33	4	13	7	0	76	20	88
2014	Human resources	40	46	8	3	2	0	87	5	183
2014	Financial management	61	30	9	0	0	0	91	0	21
2014	Information management	61	28	5	6	0	0	89	6	18
2014	Information technology	53	34	5	7	2	0	86	9	45
2014	Internal audit	58	6	12	18	6	0	64	24	17
2014	Evaluation	33	39	13	15	0	0	73	15	48
2014	None of the above	46	44	2	7	0	0	91	7	54

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	50	15	4	0	0	0	81	4	22
2017	Compliance, inspection and enforcement	40	26	8	20	6	0	0	66	26	15
2017	Communications or public affairs	41	54	0	0	5	0	0	95	5	20
2017	Administration and operations	59	33	2	2	3	0	0	93	5	92
2017	Human resources	55	34	8	3	0	0	0	89	3	158
2017	Financial management	50	39	10	0	0	0	0	90	0	20
2017	Information management	49	30	0	9	11	0	0	80	20	10
2017	Information technology	47	36	7	5	5	0	0	83	10	59
2017	Internal audit	23	38	23	8	8	0	0	62	16	13
2017	Evaluation	39	45	9	7	0	0	0	84	7	35
2017	Data sciences	58	32	10	0	0	0	0	90	0	19
2017	Policy	46	39	0	8	0	8	0	92	8	13
2017	Project management	35	65	0	0	0	0	0	100	0	17
2017	None of the above	48	48	0	4	0	0	0	96	4	42
2014	Client contact centre	39	41	13	7	0	0	0	80	7	30
2014	Compliance, inspection and enforcement	35	53	7	6	0	0	0	87	6	17
2014	Communications or public affairs	33	56	0	11	0	0	0	89	11	18
2014	Administration and operations	59	28	4	7	0	2	0	89	7	89
2014	Human resources	45	40	6	4	3	1	0	86	7	182
2014	Financial management	65	35	0	0	0	0	0	100	0	21
2014	Information management	56	22	5	6	6	0	6	82	12	18
2014	Information technology	45	32	14	9	0	0	0	77	9	45
2014	Internal audit	46	25	18	5	0	0	6	76	6	17
2014	Evaluation	31	44	4	19	0	2	0	77	19	48
2014	None of the above	55	28	7	7	3	0	0	82	10	54

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	28	10	10	9	5	0	70	19	22
2017	Compliance, inspection and enforcement	40	26	28	0	6	0	0	66	6	15
2017	Communications or public affairs	40	50	5	5	0	0	0	90	5	20
2017	Administration and operations	53	27	8	7	5	0	0	80	13	92
2017	Human resources	55	27	7	9	2	0	0	82	11	158
2017	Financial management	51	39	10	0	0	0	0	90	0	20
2017	Information management	58	22	0	20	0	0	0	80	20	10
2017	Information technology	36	27	23	7	9	0	0	62	15	59
2017	Internal audit	30	47	8	8	8	0	0	77	16	13
2017	Evaluation	42	29	5	15	6	0	3	73	22	35
2017	Data sciences	47	37	5	0	0	5	6	94	0	19
2017	Policy	54	46	0	0	0	0	0	100	0	13
2017	Project management	52	25	0	12	12	0	0	76	24	17
2017	None of the above	37	42	14	5	2	0	0	79	7	43
2014	Client contact centre	36	17	41	6	0	0	0	53	6	30
2014	Compliance, inspection and enforcement	29	42	17	6	0	6	0	75	6	17
2014	Communications or public affairs	39	22	16	16	0	0	5	65	17	18
2014	Administration and operations	54	34	2	6	2	1	0	89	9	89
2014	Human resources	40	40	8	7	4	0	1	81	11	182
2014	Financial management	52	43	4	0	0	0	0	96	0	21
2014	Information management	56	11	5	6	22	0	0	67	28	18
2014	Information technology	32	41	16	11	0	0	0	73	11	45
2014	Internal audit	28	41	6	13	12	0	0	69	25	17
2014	Evaluation	33	36	11	11	8	2	0	70	19	48
2014	None of the above	48	27	11	10	3	0	0	75	14	54

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	19	18	9	4	4	5	65	15	22
2017	Compliance, inspection and enforcement	7	34	6	20	7	7	20	55	36	15
2017	Communications or public affairs	15	30	25	6	0	5	19	59	8	20
2017	Administration and operations	38	22	7	3	7	1	23	78	13	92
2017	Human resources	24	16	13	14	14	2	17	49	35	158
2017	Financial management	37	15	24	0	0	0	24	68	0	20
2017	Information management	19	20	20	20	0	0	21	49	25	10
2017	Information technology	41	13	15	8	7	2	13	64	18	60
2017	Internal audit	16	14	16	23	0	0	31	43	33	13
2017	Evaluation	24	14	2	12	6	5	35	65	31	35
2017	Data sciences	16	25	11	5	6	5	32	66	17	19
2017	Policy	15	7	16	22	8	8	24	33	44	13
2017	Project management	35	17	17	12	6	0	13	60	20	17
2017	None of the above	19	15	16	20	8	3	19	43	36	43
2014	Client contact centre	23	34	10	7	4	3	20	74	13	30
2014	Compliance, inspection and enforcement	12	29	0	13	23	0	23	53	47	17
2014	Communications or public affairs	23	33	11	11	5	0	17	67	20	18
2014	Administration and operations	40	22	8	3	11	1	16	74	17	89
2014	Human resources	22	19	16	15	10	2	17	50	30	183
2014	Financial management	24	30	4	4	4	5	28	80	13	21
2014	Information management	28	6	5	11	0	0	50	67	22	18
2014	Information technology	36	28	5	5	7	4	16	80	14	45
2014	Internal audit	23	12	0	19	17	0	29	50	50	17
2014	Evaluation	17	29	11	10	12	4	17	58	29	48
2014	None of the above	29	12	14	9	15	0	20	52	30	54

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	46	14	13	14	0	59	27	22
2017	Compliance, inspection and enforcement	33	33	14	7	13	0	66	20	15
2017	Communications or public affairs	20	45	5	25	5	0	65	30	20
2017	Administration and operations	29	45	12	9	5	0	74	14	92
2017	Human resources	29	48	10	9	3	1	77	13	158
2017	Financial management	44	35	16	5	0	0	80	5	20
2017	Information management	20	60	0	11	9	0	80	20	10
2017	Information technology	35	37	15	4	10	0	72	14	60
2017	Internal audit	15	61	16	8	0	0	77	8	13
2017	Evaluation	37	40	11	3	8	0	78	11	35
2017	Data sciences	37	42	11	0	10	0	79	10	19
2017	Policy	8	62	15	8	0	8	76	8	13
2017	Project management	12	82	6	0	0	0	94	0	17
2017	None of the above	32	35	14	16	3	0	66	19	42
2014	Client contact centre	16	64	13	0	7	0	80	7	30
2014	Compliance, inspection and enforcement	23	53	6	12	6	0	76	18	17
2014	Communications or public affairs	17	56	11	16	0	0	73	16	18
2014	Administration and operations	31	37	16	9	6	1	69	14	89
2014	Human resources	31	43	11	10	4	1	74	14	183
2014	Financial management	31	44	20	0	4	0	75	4	21
2014	Information management	40	16	6	22	17	0	56	39	18
2014	Information technology	33	43	13	7	4	0	75	11	45
2014	Internal audit	29	47	12	6	6	0	76	12	17
2014	Evaluation	23	54	13	6	4	0	77	10	48
2014	None of the above	29	46	9	13	3	0	75	16	54

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	28	19	0	23	0	0	58	23	22
2017	Compliance, inspection and enforcement	7	54	27	7	6	0	0	60	13	15
2017	Communications or public affairs	24	45	10	10	10	0	0	70	20	20
2017	Administration and operations	34	32	14	12	8	0	1	66	20	92
2017	Human resources	27	34	20	16	2	1	0	61	19	158
2017	Financial management	34	41	10	15	0	0	0	75	15	20
2017	Information management	18	41	0	11	31	0	0	59	41	10
2017	Information technology	33	27	20	10	10	0	0	60	20	60
2017	Internal audit	15	53	15	0	16	0	0	69	16	13
2017	Evaluation	25	31	16	13	8	3	3	60	23	35
2017	Data sciences	48	36	10	5	0	0	0	85	5	19
2017	Policy	15	62	0	15	8	0	0	77	23	13
2017	Project management	36	34	24	0	0	6	0	74	0	17
2017	None of the above	17	38	16	21	8	0	0	54	30	43
2014	Client contact centre	17	47	25	10	0	0	0	64	10	30
2014	Compliance, inspection and enforcement	18	35	23	12	12	0	0	53	24	17
2014	Communications or public affairs	29	38	5	16	5	0	5	71	23	18
2014	Administration and operations	35	36	9	12	8	0	0	71	20	88
2014	Human resources	26	35	15	18	5	1	0	61	24	183
2014	Financial management	42	48	0	10	0	0	0	90	10	21
2014	Information management	28	22	11	11	28	0	0	50	39	18
2014	Information technology	23	41	16	11	9	0	0	64	20	45
2014	Internal audit	29	12	24	23	6	6	0	44	31	17
2014	Evaluation	21	29	25	17	6	2	0	51	23	48
2014	None of the above	35	30	15	16	3	0	2	66	19	54

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	45	5	28	0	67	28	22
2017	Compliance, inspection and enforcement	33	67	0	0	0	100	0	15
2017	Communications or public affairs	19	56	10	10	5	75	15	20
2017	Administration and operations	35	41	9	13	2	76	15	92
2017	Human resources	31	42	10	12	4	73	16	158
2017	Financial management	35	44	15	6	0	79	6	20
2017	Information management	9	61	11	19	0	70	19	10
2017	Information technology	16	45	15	15	9	61	24	60
2017	Internal audit	31	53	0	8	8	84	16	13
2017	Evaluation	53	28	10	6	2	82	8	35
2017	Data sciences	22	67	11	0	0	89	0	19
2017	Policy	16	62	0	0	23	77	23	13
2017	Project management	24	47	12	12	6	71	17	17
2017	None of the above	29	48	11	8	4	77	12	43

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	60	23	0	0	0	0	77	0	22
2017	Compliance, inspection and enforcement	50	29	7	14	0	0	0	79	14	14
2017	Communications or public affairs	45	40	5	0	5	5	0	89	6	20
2017	Administration and operations	43	43	3	5	5	1	0	87	10	92
2017	Human resources	41	45	7	5	2	0	1	87	6	158
2017	Financial management	39	49	5	6	0	0	0	89	6	20
2017	Information management	29	61	0	9	0	0	0	91	9	10
2017	Information technology	30	38	17	10	5	0	0	67	16	60
2017	Internal audit	39	37	16	8	0	0	0	76	8	13
2017	Evaluation	44	46	3	3	3	0	0	91	6	34
2017	Data sciences	48	47	5	0	0	0	0	95	0	19
2017	Policy	39	53	0	0	0	8	0	100	0	13
2017	Project management	35	47	18	0	0	0	0	82	0	17
2017	None of the above	46	42	7	3	2	0	0	88	5	43
2014	Client contact centre	34	49	3	7	7	0	0	83	14	30
2014	Compliance, inspection and enforcement	41	41	13	0	6	0	0	82	6	17
2014	Communications or public affairs	29	60	5	0	0	5	0	94	0	18
2014	Administration and operations	44	43	9	0	3	1	0	88	3	89
2014	Human resources	47	37	11	3	1	1	0	85	4	183
2014	Financial management	57	33	10	0	0	0	0	90	0	21
2014	Information management	50	33	0	0	11	6	0	88	12	18
2014	Information technology	42	31	18	9	0	0	0	73	9	45
2014	Internal audit	51	36	12	0	0	0	0	88	0	17
2014	Evaluation	35	48	12	2	2	0	0	83	4	48
2014	None of the above	42	47	9	2	0	0	0	89	2	54

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	45	13	15	14	0	58	29	22
2017	Compliance, inspection and enforcement	7	33	34	7	19	0	40	26	15
2017	Communications or public affairs	18	36	20	10	10	5	58	21	20
2017	Administration and operations	32	38	17	7	7	0	70	14	92
2017	Human resources	32	37	17	10	4	1	69	13	157
2017	Financial management	40	45	0	15	0	0	85	15	20
2017	Information management	19	40	11	9	21	0	59	31	10
2017	Information technology	25	37	14	9	14	1	63	23	60
2017	Internal audit	23	38	23	8	0	8	66	9	13
2017	Evaluation	28	37	18	8	8	0	65	16	35
2017	Data sciences	32	47	5	10	5	0	80	15	19
2017	Policy	31	47	0	22	0	0	78	22	13
2017	Project management	24	58	12	6	0	0	82	6	17
2017	None of the above	36	29	17	9	9	0	65	18	43

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	54	10	9	0	0	0	81	9	22
2017	Compliance, inspection and enforcement	40	33	14	0	13	0	0	73	13	15
2017	Communications or public affairs	45	35	5	15	0	0	0	80	15	20
2017	Administration and operations	46	33	14	3	2	1	0	80	6	92
2017	Human resources	39	45	13	1	2	0	0	84	3	158
2017	Financial management	49	30	21	0	0	0	0	79	0	20
2017	Information management	52	39	0	9	0	0	0	91	9	10
2017	Information technology	50	29	8	6	5	2	0	81	11	58
2017	Internal audit	32	53	16	0	0	0	0	84	0	13
2017	Evaluation	52	32	10	3	3	0	0	84	6	35
2017	Data sciences	59	21	10	5	5	0	0	80	10	19
2017	Policy	31	62	7	0	0	0	0	93	0	13
2017	Project management	40	48	11	0	0	0	0	89	0	17
2017	None of the above	49	39	7	5	0	0	0	88	5	43
2014	Client contact centre	53	40	7	0	0	0	0	93	0	30
2014	Compliance, inspection and enforcement	35	47	7	6	6	0	0	82	11	17
2014	Communications or public affairs	56	44	0	0	0	0	0	100	0	18
2014	Administration and operations	60	30	4	3	2	0	0	90	6	89
2014	Human resources	53	35	8	3	1	1	0	88	4	183
2014	Financial management	65	21	10	0	4	0	0	86	4	21
2014	Information management	50	38	0	0	11	0	0	89	11	18
2014	Information technology	62	27	9	0	2	0	0	89	2	45
2014	Internal audit	71	6	12	0	6	0	6	81	6	17
2014	Evaluation	54	33	8	4	0	0	0	87	4	48
2014	None of the above	54	31	13	2	0	0	0	85	2	54

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	32	24	14	5	5	0	55	20	22
2017	Compliance, inspection and enforcement	21	35	22	21	0	0	0	57	21	14
2017	Communications or public affairs	29	51	0	20	0	0	0	80	20	20
2017	Administration and operations	31	44	10	10	3	2	0	76	13	92
2017	Human resources	35	49	8	6	2	0	0	84	9	158
2017	Financial management	44	41	10	5	0	0	0	85	5	20
2017	Information management	9	40	22	20	8	0	0	49	28	10
2017	Information technology	29	37	16	8	10	0	0	65	18	59
2017	Internal audit	23	38	8	23	8	0	0	62	31	13
2017	Evaluation	14	34	26	15	12	0	0	47	27	35
2017	Data sciences	37	42	10	10	0	0	0	80	10	19
2017	Policy	31	61	8	0	0	0	0	92	0	13
2017	Project management	23	47	18	6	6	0	0	70	12	17
2017	None of the above	21	57	9	7	6	0	0	78	13	43
2014	Client contact centre	19	38	23	16	0	0	4	59	17	30
2014	Compliance, inspection and enforcement	23	53	6	13	6	0	0	76	18	17
2014	Communications or public affairs	28	34	16	16	5	0	0	62	22	18
2014	Administration and operations	33	40	11	7	5	1	2	76	12	89
2014	Human resources	21	44	17	14	4	1	0	66	18	183
2014	Financial management	42	34	19	4	0	0	0	76	4	21
2014	Information management	28	33	11	11	17	0	0	61	28	18
2014	Information technology	29	39	12	16	4	0	0	68	21	44
2014	Internal audit	28	29	12	12	18	0	0	58	31	17
2014	Evaluation	21	29	19	19	13	0	0	50	31	48
2014	None of the above	24	45	13	10	7	0	0	70	17	54

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	35	25	14	5	0	0	56	19	22
2017	Compliance, inspection and enforcement	47	20	13	14	7	0	0	67	20	15
2017	Communications or public affairs	39	41	10	0	10	0	0	80	10	20
2017	Administration and operations	37	40	8	10	5	1	0	78	15	92
2017	Human resources	37	39	11	9	4	0	0	76	13	158
2017	Financial management	44	41	10	5	0	0	0	85	5	20
2017	Information management	36	43	0	0	20	0	0	80	20	10
2017	Information technology	40	23	15	7	14	0	0	64	21	59
2017	Internal audit	0	54	30	8	8	0	0	54	16	13
2017	Evaluation	22	20	35	3	14	0	6	44	19	35
2017	Data sciences	51	22	5	11	11	0	0	73	21	18
2017	Policy	24	53	8	15	0	0	0	77	15	13
2017	Project management	42	23	28	0	6	0	0	65	6	17
2017	None of the above	42	29	17	9	3	0	0	71	12	43
2014	Client contact centre	24	49	17	10	0	0	0	73	10	30
2014	Compliance, inspection and enforcement	23	47	6	7	17	0	0	70	24	17
2014	Communications or public affairs	29	44	11	16	0	0	0	73	16	18
2014	Administration and operations	40	34	13	7	5	0	1	75	12	89
2014	Human resources	24	38	16	15	6	1	1	63	21	183
2014	Financial management	33	57	10	0	0	0	0	90	0	21
2014	Information management	39	33	6	11	11	0	0	72	22	18
2014	Information technology	30	40	16	14	0	0	0	70	14	45
2014	Internal audit	29	28	12	12	18	0	0	57	31	17
2014	Evaluation	17	34	15	23	8	0	4	53	32	48
2014	None of the above	40	30	11	12	7	0	0	70	19	54

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	47	13	9	9	0	0	68	18	22
2017	Compliance, inspection and enforcement	20	47	20	13	0	0	0	67	13	15
2017	Communications or public affairs	19	46	20	15	0	0	0	65	15	20
2017	Administration and operations	38	40	12	9	1	0	0	79	10	92
2017	Human resources	33	40	13	10	4	0	1	74	14	157
2017	Financial management	44	36	5	15	0	0	0	81	15	20
2017	Information management	39	29	12	9	11	0	0	68	20	10
2017	Information technology	34	31	16	12	7	0	0	64	19	59
2017	Internal audit	16	38	22	0	16	0	8	58	17	13
2017	Evaluation	26	49	14	3	9	0	0	75	12	35
2017	Data sciences	16	64	10	0	5	0	5	84	5	19
2017	Policy	31	53	0	8	0	0	8	92	8	13
2017	Project management	35	36	17	6	6	0	0	71	12	17
2017	None of the above	26	44	19	5	2	0	4	73	7	43
2014	Client contact centre	21	48	21	10	0	0	0	69	10	30
2014	Compliance, inspection and enforcement	17	58	12	7	6	0	0	76	12	17
2014	Communications or public affairs	39	39	5	16	0	0	0	78	16	18
2014	Administration and operations	45	35	11	2	7	0	0	81	9	89
2014	Human resources	26	43	16	11	4	1	0	69	15	183
2014	Financial management	51	35	5	9	0	0	0	86	9	21
2014	Information management	39	28	5	11	17	0	0	67	28	18
2014	Information technology	30	36	14	11	9	0	0	66	20	45
2014	Internal audit	28	37	17	12	6	0	0	65	18	17
2014	Evaluation	29	39	21	7	4	0	0	69	11	48
2014	None of the above	35	38	11	11	5	0	0	73	16	54

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	37	20	8	9	0	63	17	22
2017	Compliance, inspection and enforcement	13	53	14	7	13	0	66	20	15
2017	Communications or public affairs	29	36	15	10	10	0	65	20	20
2017	Administration and operations	34	46	11	4	5	0	80	9	92
2017	Human resources	31	47	14	6	2	0	78	8	158
2017	Financial management	49	35	11	5	0	0	84	5	20
2017	Information management	41	39	0	11	9	0	80	20	10
2017	Information technology	44	34	8	3	10	0	78	14	59
2017	Internal audit	15	54	23	0	0	8	75	0	13
2017	Evaluation	43	31	17	3	6	0	74	9	35
2017	Data sciences	31	54	5	5	5	0	85	10	19
2017	Policy	24	54	15	8	0	0	78	8	13
2017	Project management	23	59	12	6	0	0	82	6	17
2017	None of the above	40	34	10	11	5	0	75	16	43
2014	Client contact centre	19	58	16	0	7	0	77	7	30
2014	Compliance, inspection and enforcement	35	47	0	12	6	0	82	18	17
2014	Communications or public affairs	22	62	11	5	0	0	84	5	18
2014	Administration and operations	41	39	11	6	3	0	80	9	89
2014	Human resources	34	45	11	7	3	1	79	10	183
2014	Financial management	47	39	10	0	4	0	86	4	21
2014	Information management	34	27	22	0	17	0	61	17	18
2014	Information technology	33	43	18	7	0	0	76	7	45
2014	Internal audit	40	24	17	12	0	6	68	13	17
2014	Evaluation	35	40	21	4	0	0	75	4	48
2014	None of the above	42	35	11	10	2	0	77	12	54

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	47	27	13	9	4	0	0	74	13	22
2017	Compliance, inspection and enforcement	41	33	20	7	0	0	0	74	7	15
2017	Communications or public affairs	50	29	15	6	0	0	0	79	6	20
2017	Administration and operations	54	32	11	0	1	2	0	87	1	91
2017	Human resources	38	29	16	12	4	0	1	68	16	157
2017	Financial management	61	25	5	10	0	0	0	85	10	20
2017	Information management	69	9	0	0	21	0	0	79	21	10
2017	Information technology	39	25	15	13	8	0	0	64	21	60
2017	Internal audit	16	69	0	16	0	0	0	84	16	13
2017	Evaluation	38	51	11	0	0	0	0	89	0	35
2017	Data sciences	68	20	11	0	0	0	0	89	0	19
2017	Policy	23	46	23	8	0	0	0	69	8	13
2017	Project management	24	48	17	11	0	0	0	72	11	17
2017	None of the above	30	37	19	3	6	0	5	71	9	43
2014	Client contact centre	58	29	7	6	0	0	0	88	6	30
2014	Compliance, inspection and enforcement	41	41	0	12	6	0	0	83	17	17
2014	Communications or public affairs	61	39	0	0	0	0	0	100	0	18
2014	Administration and operations	53	31	14	1	1	0	0	84	2	89
2014	Human resources	35	36	18	6	5	0	0	71	11	183
2014	Financial management	52	29	9	10	0	0	0	82	10	21
2014	Information management	61	22	6	0	6	0	6	88	6	18
2014	Information technology	51	23	14	11	2	0	0	74	13	45
2014	Internal audit	35	42	17	0	0	6	0	82	0	17
2014	Evaluation	42	35	15	8	0	0	0	77	8	48
2014	None of the above	39	38	17	2	5	0	0	76	7	54

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	44	14	18	10	0	10	30	54	22
2017	Compliance, inspection and enforcement	7	35	36	7	14	0	0	21	43	14
2017	Communications or public affairs	10	20	30	15	20	5	0	37	32	20
2017	Administration and operations	6	22	37	17	11	1	6	30	30	91
2017	Human resources	12	22	40	19	6	1	1	25	34	158
2017	Financial management	5	11	54	20	10	0	0	30	16	20
2017	Information management	30	0	38	33	0	0	0	33	30	10
2017	Information technology	13	31	30	17	5	2	2	23	46	60
2017	Internal audit	16	8	68	8	0	0	0	8	24	13
2017	Evaluation	2	5	33	15	33	3	9	54	8	35
2017	Data sciences	0	21	63	11	5	0	0	16	21	19
2017	Policy	7	53	24	0	8	8	0	9	65	13
2017	Project management	0	40	53	6	0	0	0	6	40	17
2017	None of the above	6	16	33	20	18	0	7	40	24	43
2014	Client contact centre	20	23	34	13	0	4	7	14	48	30
2014	Compliance, inspection and enforcement	12	35	48	0	6	0	0	6	46	17
2014	Communications or public affairs	0	23	39	28	0	0	11	31	26	18
2014	Administration and operations	15	22	37	21	1	2	2	23	39	88
2014	Human resources	7	26	43	17	6	2	1	23	34	183
2014	Financial management	0	20	49	27	4	0	0	32	20	21
2014	Information management	22	23	16	17	11	6	6	32	50	18
2014	Information technology	12	22	46	14	4	0	2	19	34	45
2014	Internal audit	18	24	35	12	11	0	0	23	42	17
2014	Evaluation	2	15	21	42	14	2	4	60	18	48
2014	None of the above	10	20	48	16	6	0	0	22	30	54

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	33	16	24	5	5	9	33	48	22
2017	Compliance, inspection and enforcement	7	14	58	7	7	7	0	15	23	14
2017	Communications or public affairs	20	34	15	10	21	0	0	31	54	20
2017	Administration and operations	8	15	33	15	22	1	7	39	25	90
2017	Human resources	11	22	37	18	10	3	1	29	33	156
2017	Financial management	0	5	49	36	5	5	0	43	5	20
2017	Information management	21	18	12	30	19	0	0	49	39	10
2017	Information technology	17	27	17	15	14	5	5	33	48	59
2017	Internal audit	0	7	62	23	8	0	0	31	7	13
2017	Evaluation	5	5	24	9	39	6	11	57	13	35
2017	Data sciences	5	25	27	20	17	5	0	39	32	19
2017	Policy	37	16	24	8	8	8	0	17	57	13
2017	Project management	5	12	52	18	6	0	6	26	19	17
2017	None of the above	7	19	29	17	20	2	7	40	28	43
2014	Client contact centre	13	20	27	21	7	4	7	32	38	30
2014	Compliance, inspection and enforcement	17	17	23	36	6	0	0	42	35	17
2014	Communications or public affairs	5	7	38	22	16	5	5	44	13	18
2014	Administration and operations	14	13	30	18	15	1	7	37	30	88
2014	Human resources	5	17	34	31	11	3	0	43	23	183
2014	Financial management	5	10	44	27	14	0	0	41	15	21
2014	Information management	11	28	22	5	17	6	11	27	47	18
2014	Information technology	9	25	32	27	6	0	2	33	35	45
2014	Internal audit	12	0	37	35	11	6	0	49	12	17
2014	Evaluation	4	11	39	25	12	2	6	41	16	48
2014	None of the above	14	19	24	25	19	0	0	44	32	54

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	35	22	5	5	0	5	11	66	22
2017	Compliance, inspection and enforcement	7	14	29	21	21	7	0	46	23	14
2017	Communications or public affairs	35	9	31	15	10	0	0	25	44	20
2017	Administration and operations	7	26	33	9	13	3	9	25	38	91
2017	Human resources	19	26	29	13	8	3	2	21	48	158
2017	Financial management	5	31	25	20	9	0	10	33	40	20
2017	Information management	40	0	20	21	19	0	0	40	40	10
2017	Information technology	10	32	24	16	12	5	2	30	45	59
2017	Internal audit	23	22	31	16	0	8	0	17	49	13
2017	Evaluation	9	11	19	18	30	0	12	56	22	34
2017	Data sciences	15	16	32	37	0	0	0	37	31	19
2017	Policy	23	15	48	7	0	8	0	8	41	13
2017	Project management	28	36	18	18	0	0	0	18	63	17
2017	None of the above	13	13	37	13	10	2	11	27	30	43
2014	Client contact centre	20	17	47	6	0	4	7	7	41	30
2014	Compliance, inspection and enforcement	28	42	24	6	0	0	0	6	70	17
2014	Communications or public affairs	5	12	55	11	17	0	0	28	17	18
2014	Administration and operations	23	27	25	15	5	0	5	21	52	89
2014	Human resources	24	33	29	7	5	1	2	12	58	183
2014	Financial management	0	33	53	14	0	0	0	14	33	21
2014	Information management	11	11	21	11	17	17	11	39	31	18
2014	Information technology	20	29	36	8	2	0	4	11	51	45
2014	Internal audit	12	23	23	36	5	0	0	42	35	17
2014	Evaluation	11	23	33	15	4	2	12	22	39	48
2014	None of the above	24	30	24	13	8	0	2	21	54	54

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	27	8	21	20	0	5	43	48	22
2017	Compliance, inspection and enforcement	7	21	21	36	14	0	0	50	28	14
2017	Communications or public affairs	0	29	40	16	15	0	0	30	29	20
2017	Administration and operations	3	10	35	26	17	2	7	48	14	91
2017	Human resources	8	19	42	18	11	1	1	30	28	157
2017	Financial management	0	11	35	44	10	0	0	54	11	20
2017	Information management	31	8	12	49	0	0	0	49	39	10
2017	Information technology	14	17	29	17	19	2	3	37	32	59
2017	Internal audit	8	8	53	31	0	0	0	31	16	13
2017	Evaluation	0	2	31	21	39	0	6	64	3	35
2017	Data sciences	0	10	42	37	11	0	0	48	10	19
2017	Policy	0	23	54	15	0	8	0	17	25	13
2017	Project management	6	29	42	12	6	0	6	19	37	17
2017	None of the above	2	23	25	17	20	0	13	42	29	43
2014	Client contact centre	6	3	43	36	4	0	7	43	10	30
2014	Compliance, inspection and enforcement	6	24	53	12	6	0	0	17	30	17
2014	Communications or public affairs	0	12	33	44	6	0	5	52	13	18
2014	Administration and operations	11	20	31	30	6	0	3	36	32	87
2014	Human resources	4	17	39	27	9	3	1	38	21	183
2014	Financial management	0	22	35	42	0	0	0	42	22	21
2014	Information management	0	11	27	6	28	11	17	47	16	18
2014	Information technology	9	23	35	24	5	2	2	30	33	45
2014	Internal audit	12	12	48	18	11	0	0	29	24	17
2014	Evaluation	0	8	38	31	15	2	6	49	9	48
2014	None of the above	11	20	31	20	18	0	0	38	31	53

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	14	5	15	18	5	5	36	59	22
2017	Compliance, inspection and enforcement	7	14	35	36	7	0	0	44	21	14
2017	Communications or public affairs	14	31	34	10	5	0	5	16	48	20
2017	Administration and operations	7	11	30	26	15	1	9	46	21	89
2017	Human resources	14	23	31	17	10	2	3	29	39	158
2017	Financial management	5	16	44	26	10	0	0	36	21	19
2017	Information management	30	0	19	33	19	0	0	52	30	10
2017	Information technology	18	15	33	13	15	0	5	30	35	60
2017	Internal audit	0	7	46	39	8	0	0	47	7	13
2017	Evaluation	11	19	23	11	30	0	6	44	32	34
2017	Data sciences	5	16	31	32	16	0	0	48	21	19
2017	Policy	8	30	32	23	0	8	0	25	40	13
2017	Project management	6	46	12	18	13	0	6	33	55	17
2017	None of the above	4	19	28	18	16	7	8	40	27	43
2014	Client contact centre	20	17	22	26	7	0	7	36	40	30
2014	Compliance, inspection and enforcement	6	24	35	29	6	0	0	35	30	17
2014	Communications or public affairs	17	5	39	28	0	0	11	31	25	18
2014	Administration and operations	19	25	28	16	8	1	3	25	45	88
2014	Human resources	17	28	33	15	4	2	2	20	46	182
2014	Financial management	14	23	44	19	0	0	0	19	37	21
2014	Information management	17	22	23	11	16	0	11	31	44	18
2014	Information technology	29	27	23	11	4	0	6	16	60	45
2014	Internal audit	12	30	29	6	17	0	6	25	44	17
2014	Evaluation	21	19	30	10	12	2	6	24	43	48
2014	None of the above	19	15	38	16	9	0	2	26	35	54

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	33	13	4	5	5	8	11	74	22
2017	Compliance, inspection and enforcement	0	0	36	50	7	7	0	61	0	14
2017	Communications or public affairs	30	29	16	15	10	0	0	25	59	20
2017	Administration and operations	16	20	24	16	10	3	10	31	41	91
2017	Human resources	11	25	26	20	11	3	5	34	39	158
2017	Financial management	5	35	40	16	5	0	0	20	40	20
2017	Information management	41	19	11	10	19	0	0	29	60	10
2017	Information technology	36	25	14	5	5	11	3	12	72	60
2017	Internal audit	8	7	62	8	15	0	0	23	15	13
2017	Evaluation	2	38	24	21	9	3	3	31	43	35
2017	Data sciences	15	15	53	6	6	5	0	12	32	19
2017	Policy	14	31	32	16	0	8	0	17	49	13
2017	Project management	12	31	38	6	7	6	0	14	46	16
2017	None of the above	7	18	31	22	16	2	5	40	27	43
2014	Client contact centre	10	21	23	27	13	0	7	42	33	30
2014	Compliance, inspection and enforcement	6	6	25	23	41	0	0	64	11	17
2014	Communications or public affairs	0	23	39	22	5	0	11	31	26	18
2014	Administration and operations	14	16	22	28	12	2	5	43	33	88
2014	Human resources	5	18	36	23	12	3	4	37	24	182
2014	Financial management	13	24	43	15	4	0	0	19	37	21
2014	Information management	11	5	17	17	17	6	28	50	25	18
2014	Information technology	9	25	32	26	2	0	6	30	36	45
2014	Internal audit	0	18	46	24	6	0	6	31	20	17
2014	Evaluation	9	17	29	23	12	2	8	40	28	48
2014	None of the above	7	11	24	37	16	2	2	55	19	54

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	16	32	14	5	5	0	19	47	22
2017	Compliance, inspection and enforcement	0	14	33	20	20	6	6	46	16	15
2017	Communications or public affairs	26	22	36	5	10	0	0	16	48	19
2017	Administration and operations	6	19	39	12	10	3	10	26	29	91
2017	Human resources	17	19	43	11	6	3	1	18	37	158
2017	Financial management	0	20	46	25	10	0	0	35	20	20
2017	Information management	42	8	0	49	0	0	0	49	51	10
2017	Information technology	16	20	29	15	9	10	2	27	40	60
2017	Internal audit	0	38	24	31	8	0	0	39	38	13
2017	Evaluation	6	21	22	17	27	0	6	47	29	34
2017	Data sciences	5	16	31	38	5	0	5	45	22	19
2017	Policy	15	22	32	15	0	15	0	18	45	13
2017	Project management	17	6	65	6	0	0	6	7	24	17
2017	None of the above	9	18	25	23	18	4	3	45	29	43
2014	Client contact centre	3	24	29	23	3	11	7	32	33	30
2014	Compliance, inspection and enforcement	17	6	65	6	6	0	0	12	23	17
2014	Communications or public affairs	5	17	28	28	11	7	5	44	25	18
2014	Administration and operations	17	25	31	19	5	0	4	25	43	88
2014	Human resources	17	19	43	14	5	2	1	19	37	182
2014	Financial management	0	30	47	24	0	0	0	24	30	21
2014	Information management	6	24	23	0	24	6	18	31	39	17
2014	Information technology	13	29	41	13	0	0	4	14	44	45
2014	Internal audit	6	30	30	18	12	6	0	31	37	17
2014	Evaluation	17	15	29	27	8	2	2	37	33	48
2014	None of the above	18	15	29	26	6	2	4	33	35	54

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	39	6	0	5	0	0	89	5	21
2017	Compliance, inspection and enforcement	40	39	8	7	7	0	0	79	13	15
2017	Communications or public affairs	65	25	0	0	5	0	5	94	6	20
2017	Administration and operations	69	23	3	2	1	1	0	94	3	91
2017	Human resources	68	26	2	2	1	0	0	94	3	158
2017	Financial management	50	35	0	10	5	0	0	85	15	20
2017	Information management	59	41	0	0	0	0	0	100	0	10
2017	Information technology	57	26	7	8	2	0	0	83	10	60
2017	Internal audit	55	30	0	7	8	0	0	85	15	13
2017	Evaluation	56	36	2	2	2	0	0	93	5	35
2017	Data sciences	68	27	0	0	5	0	0	95	5	19
2017	Policy	76	16	0	0	0	8	0	100	0	13
2017	Project management	47	28	6	19	0	0	0	75	19	17
2017	None of the above	59	23	6	7	2	0	3	85	9	43
2014	Client contact centre	73	17	3	4	3	0	0	90	7	30
2014	Compliance, inspection and enforcement	77	12	0	0	12	0	0	88	12	17
2014	Communications or public affairs	72	23	0	5	0	0	0	95	5	18
2014	Administration and operations	75	15	3	5	1	0	0	90	6	89
2014	Human resources	78	15	1	4	2	0	0	93	6	183
2014	Financial management	77	14	0	9	0	0	0	91	9	21
2014	Information management	56	16	17	0	11	0	0	72	11	18
2014	Information technology	55	36	4	2	2	0	0	91	4	45
2014	Internal audit	59	29	0	6	6	0	0	88	12	17
2014	Evaluation	56	29	4	11	0	0	0	85	11	48
2014	None of the above	76	16	2	6	0	0	0	92	6	54

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	19	10	0	29	5	9	54	34	21
2017	Compliance, inspection and enforcement	7	21	15	28	14	7	7	33	49	14
2017	Communications or public affairs	25	29	15	15	10	0	5	57	27	20
2017	Administration and operations	33	31	12	7	5	8	5	72	14	92
2017	Human resources	30	27	17	9	4	8	6	66	14	158
2017	Financial management	35	40	20	0	5	0	0	75	5	20
2017	Information management	29	37	22	0	11	0	0	67	11	10
2017	Information technology	25	30	15	14	8	5	3	60	24	60
2017	Internal audit	15	40	23	22	0	0	0	55	22	13
2017	Evaluation	17	35	20	8	11	6	3	57	21	35
2017	Data sciences	21	53	11	0	10	5	0	78	11	19
2017	Policy	46	32	15	0	0	8	0	84	0	13
2017	Project management	18	32	19	12	7	0	12	57	21	16
2017	None of the above	27	36	14	14	4	2	3	67	19	43
2014	Client contact centre	16	37	33	11	0	0	3	55	11	30
2014	Compliance, inspection and enforcement	29	23	12	18	6	6	6	59	28	17
2014	Communications or public affairs	17	45	11	16	11	0	0	62	27	18
2014	Administration and operations	40	31	9	6	5	4	3	77	13	89
2014	Human resources	24	30	17	4	11	8	6	63	17	183
2014	Financial management	19	38	25	4	4	0	9	63	10	21
2014	Information management	34	5	11	22	17	11	0	44	44	18
2014	Information technology	17	38	20	9	9	0	7	59	19	45
2014	Internal audit	28	35	6	12	12	6	0	68	26	17
2014	Evaluation	21	33	15	12	10	4	4	59	25	48
2014	None of the above	31	26	21	20	0	2	0	58	21	54

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	36	5	4	14	0	76	19	22
2017	Compliance, inspection and enforcement	27	26	14	20	13	0	53	33	15
2017	Communications or public affairs	39	31	10	5	15	0	70	20	20
2017	Administration and operations	52	26	7	8	5	2	80	12	92
2017	Human resources	52	32	6	7	2	1	85	9	158
2017	Financial management	45	30	15	5	5	0	75	10	20
2017	Information management	47	30	22	0	0	0	78	0	10
2017	Information technology	50	25	9	8	9	0	75	17	60
2017	Internal audit	16	38	7	31	8	0	54	39	13
2017	Evaluation	50	36	5	3	6	0	86	9	35
2017	Data sciences	53	26	0	15	5	0	80	20	19
2017	Policy	54	31	7	0	0	8	92	0	13
2017	Project management	23	48	12	12	6	0	71	17	17
2017	None of the above	45	35	10	8	2	0	80	10	43
2014	Client contact centre	37	34	13	10	6	0	71	16	30
2014	Compliance, inspection and enforcement	35	35	7	17	0	6	74	19	17
2014	Communications or public affairs	28	50	11	5	5	0	78	11	18
2014	Administration and operations	58	24	9	5	3	0	83	9	89
2014	Human resources	46	29	8	9	7	1	76	16	183
2014	Financial management	47	29	10	5	10	0	75	15	21
2014	Information management	34	16	16	17	17	0	50	34	18
2014	Information technology	49	26	16	4	4	0	75	9	45
2014	Internal audit	28	29	18	12	12	0	58	24	17
2014	Evaluation	44	37	8	9	2	0	81	11	48
2014	None of the above	51	27	4	13	3	2	79	17	54

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	23	19	9	10	0	0	62	19	22
2017	Compliance, inspection and enforcement	47	21	13	7	13	0	0	67	19	15
2017	Communications or public affairs	20	45	20	5	5	5	0	68	11	20
2017	Administration and operations	36	45	13	6	1	0	0	80	7	92
2017	Human resources	42	39	7	8	2	1	1	83	10	158
2017	Financial management	35	40	16	0	5	5	0	79	5	20
2017	Information management	27	30	9	12	21	0	0	58	33	10
2017	Information technology	33	32	11	10	10	3	0	67	21	60
2017	Internal audit	16	45	24	8	8	0	0	61	16	13
2017	Evaluation	47	34	12	8	0	0	0	81	8	35
2017	Data sciences	36	49	5	0	0	10	0	94	0	19
2017	Policy	23	55	0	0	15	8	0	84	16	13
2017	Project management	18	48	22	0	6	6	0	71	6	17
2017	None of the above	43	35	18	2	0	3	0	80	2	43
2014	Client contact centre	20	44	27	3	5	0	0	64	9	30
2014	Compliance, inspection and enforcement	29	41	19	12	0	0	0	70	12	17
2014	Communications or public affairs	22	56	16	0	5	0	0	78	5	18
2014	Administration and operations	44	34	14	4	3	0	0	78	8	89
2014	Human resources	34	41	10	8	3	2	2	78	11	183
2014	Financial management	48	29	9	11	4	0	0	76	15	21
2014	Information management	34	27	11	22	6	0	0	61	28	18
2014	Information technology	26	36	9	16	9	2	2	65	26	45
2014	Internal audit	31	40	17	0	12	0	0	71	12	17
2014	Evaluation	29	56	4	2	2	6	0	91	4	48
2014	None of the above	35	38	13	5	9	0	0	73	14	54

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	22	11	13	14	9	4	56	32	22
2017	Compliance, inspection and enforcement	27	7	14	20	26	6	0	36	49	15
2017	Communications or public affairs	29	36	10	10	5	10	0	72	17	20
2017	Administration and operations	33	32	11	10	5	8	1	72	16	92
2017	Human resources	40	28	8	12	4	8	0	75	17	158
2017	Financial management	25	40	15	10	5	5	0	69	16	20
2017	Information management	19	21	0	22	0	38	0	64	36	10
2017	Information technology	31	18	14	10	12	13	2	58	26	60
2017	Internal audit	16	15	31	38	0	0	0	30	38	13
2017	Evaluation	47	36	5	3	5	0	3	86	9	35
2017	Data sciences	32	37	21	0	5	5	0	73	5	19
2017	Policy	31	38	8	8	8	8	0	75	17	13
2017	Project management	29	30	18	12	0	12	0	67	13	17
2017	None of the above	38	25	11	7	3	17	0	76	11	43
2014	Client contact centre	20	39	24	0	12	4	0	62	13	30
2014	Compliance, inspection and enforcement	17	30	30	12	6	6	0	50	19	17
2014	Communications or public affairs	18	38	11	11	11	5	5	63	25	18
2014	Administration and operations	43	28	14	4	3	5	2	76	8	89
2014	Human resources	32	33	6	12	7	7	2	72	21	183
2014	Financial management	37	23	20	11	10	0	0	60	20	21
2014	Information management	28	38	6	6	11	11	0	75	19	18
2014	Information technology	13	38	14	7	13	11	5	60	24	45
2014	Internal audit	40	18	18	12	12	0	0	58	24	17
2014	Evaluation	29	33	12	10	4	10	0	70	16	48
2014	None of the above	35	29	11	9	8	8	0	70	18	54

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	28	9	18	18	9	4	48	41	22
2017	Compliance, inspection and enforcement	7	20	21	13	13	13	13	36	36	15
2017	Communications or public affairs	15	6	15	19	15	25	5	30	49	20
2017	Administration and operations	16	25	13	21	6	17	2	50	34	92
2017	Human resources	15	23	13	21	6	18	4	49	34	158
2017	Financial management	5	44	26	16	5	5	0	51	21	20
2017	Information management	9	30	11	29	11	9	0	44	44	10
2017	Information technology	13	16	24	15	10	18	3	38	32	60
2017	Internal audit	24	38	0	31	7	0	0	62	38	13
2017	Evaluation	12	23	11	14	11	29	0	49	35	35
2017	Data sciences	17	25	27	16	0	15	0	50	19	19
2017	Policy	8	31	31	7	8	15	0	46	17	13
2017	Project management	0	25	24	22	12	18	0	30	41	17
2017	None of the above	4	34	17	15	13	15	3	46	33	43
2014	Client contact centre	11	23	30	10	19	7	0	36	31	30
2014	Compliance, inspection and enforcement	11	18	18	23	24	6	0	31	50	17
2014	Communications or public affairs	11	22	5	11	22	28	0	47	46	18
2014	Administration and operations	19	21	11	14	13	14	7	51	35	88
2014	Human resources	8	27	16	14	14	18	3	44	36	183
2014	Financial management	4	28	30	10	4	18	4	42	19	21
2014	Information management	11	12	11	11	22	33	0	33	51	18
2014	Information technology	6	9	34	13	23	11	5	18	42	45
2014	Internal audit	18	18	18	23	6	18	0	43	36	17
2014	Evaluation	4	29	14	19	12	16	4	42	40	48
2014	None of the above	9	24	15	20	16	9	6	39	43	54

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	49	9	15	0	0	77	15	22
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	67	19	15
2017	Communications or public affairs	30	45	5	19	0	0	76	19	20
2017	Administration and operations	48	35	6	8	2	0	83	10	92
2017	Human resources	49	44	2	4	0	0	94	4	158
2017	Financial management	39	51	11	0	0	0	89	0	20
2017	Information management	29	49	11	0	11	0	79	11	10
2017	Information technology	47	38	10	2	3	0	85	5	60
2017	Internal audit	31	53	8	8	0	0	84	8	13
2017	Evaluation	55	25	5	9	6	0	81	14	35
2017	Data sciences	25	64	10	0	0	0	90	0	19
2017	Policy	39	46	8	0	0	8	92	0	13
2017	Project management	30	59	12	0	0	0	88	0	17
2017	None of the above	44	35	14	7	0	0	79	7	43
2014	Client contact centre	33	53	11	3	0	0	86	3	30
2014	Compliance, inspection and enforcement	47	41	13	0	0	0	87	0	17
2014	Communications or public affairs	33	33	22	12	0	0	66	12	18
2014	Administration and operations	50	35	10	4	1	0	85	5	89
2014	Human resources	44	44	3	4	5	0	88	9	183
2014	Financial management	43	46	11	0	0	0	89	0	21
2014	Information management	28	50	6	11	6	0	78	17	18
2014	Information technology	34	33	21	4	7	2	68	11	45
2014	Internal audit	45	24	12	12	0	6	74	13	17
2014	Evaluation	25	60	9	6	0	0	85	6	48
2014	None of the above	46	40	9	6	0	0	85	6	54

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	33	10	13	0	0	0	77	13	22
2017	Compliance, inspection and enforcement	20	48	13	13	6	0	0	67	19	15
2017	Communications or public affairs	34	41	15	5	5	0	0	75	10	20
2017	Administration and operations	44	30	8	9	6	0	3	77	15	92
2017	Human resources	41	37	11	6	4	1	1	80	9	158
2017	Financial management	45	44	5	5	0	0	0	90	5	20
2017	Information management	47	10	9	22	11	0	0	58	33	10
2017	Information technology	43	32	10	7	7	0	2	76	14	60
2017	Internal audit	47	15	0	22	16	0	0	62	38	13
2017	Evaluation	44	31	10	6	8	0	0	75	14	35
2017	Data sciences	38	41	6	10	0	5	0	83	11	19
2017	Policy	39	38	0	15	0	8	0	83	17	13
2017	Project management	41	36	6	6	12	0	0	76	17	17
2017	None of the above	30	43	10	9	2	0	6	78	12	43
2014	Client contact centre	21	42	19	14	0	0	4	66	14	30
2014	Compliance, inspection and enforcement	41	35	12	7	6	0	0	76	12	17
2014	Communications or public affairs	33	39	5	11	11	0	0	72	22	18
2014	Administration and operations	48	30	11	4	5	1	1	79	10	89
2014	Human resources	34	36	15	8	6	1	0	71	14	183
2014	Financial management	57	34	0	4	4	0	0	91	9	21
2014	Information management	28	39	11	6	11	6	0	70	18	18
2014	Information technology	37	29	16	11	7	0	0	66	18	45
2014	Internal audit	35	23	12	18	12	0	0	57	30	17
2014	Evaluation	33	33	19	4	8	0	2	68	13	48
2014	None of the above	37	40	6	11	6	0	0	77	17	54

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	21	16	19	4	5	0	60	24	22
2017	Compliance, inspection and enforcement	33	21	40	0	6	0	0	54	6	15
2017	Communications or public affairs	50	35	10	5	0	0	0	85	5	20
2017	Administration and operations	49	32	6	5	4	1	2	84	10	91
2017	Human resources	50	31	9	2	2	5	0	85	5	158
2017	Financial management	55	30	5	10	0	0	0	85	10	20
2017	Information management	47	10	9	12	21	0	0	58	33	10
2017	Information technology	53	20	15	5	3	3	0	75	9	60
2017	Internal audit	31	46	8	8	8	0	0	77	16	13
2017	Evaluation	56	24	6	8	6	0	0	80	14	35
2017	Data sciences	48	31	11	5	0	5	0	83	5	19
2017	Policy	46	39	0	0	15	0	0	85	15	13
2017	Project management	47	24	24	0	6	0	0	71	6	17
2017	None of the above	41	38	10	6	0	2	3	83	7	43
2014	Client contact centre	30	43	16	3	0	3	4	79	4	30
2014	Compliance, inspection and enforcement	30	46	12	7	6	0	0	76	12	17
2014	Communications or public affairs	16	56	22	0	0	5	0	77	0	18
2014	Administration and operations	54	28	6	7	4	1	0	82	11	89
2014	Human resources	38	34	13	8	4	1	1	74	12	183
2014	Financial management	38	43	15	0	4	0	0	81	4	21
2014	Information management	34	27	17	6	17	0	0	61	23	18
2014	Information technology	37	31	9	9	7	7	0	73	17	45
2014	Internal audit	40	24	12	24	0	0	0	64	24	17
2014	Evaluation	46	27	13	8	2	4	0	76	11	48
2014	None of the above	43	36	9	7	4	2	0	80	11	54

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	33	15	9	0	0	0	76	9	22
2017	Compliance, inspection and enforcement	20	53	21	0	6	0	0	73	6	15
2017	Communications or public affairs	45	20	5	20	10	0	0	65	30	20
2017	Administration and operations	45	32	10	8	3	1	1	79	11	92
2017	Human resources	50	35	7	5	2	1	0	86	7	158
2017	Financial management	50	45	5	0	0	0	0	95	0	20
2017	Information management	38	40	12	11	0	0	0	78	11	10
2017	Information technology	45	26	17	5	7	0	0	71	12	60
2017	Internal audit	31	38	0	23	8	0	0	69	31	13
2017	Evaluation	52	28	9	8	3	0	0	80	11	35
2017	Data sciences	48	42	10	0	0	0	0	90	0	19
2017	Policy	31	54	0	8	8	0	0	85	15	13
2017	Project management	47	30	0	12	12	0	0	77	23	17
2017	None of the above	44	37	7	6	2	0	3	84	9	43
2014	Client contact centre	31	40	18	7	0	0	4	74	7	30
2014	Compliance, inspection and enforcement	47	41	0	7	6	0	0	88	12	17
2014	Communications or public affairs	28	50	7	11	5	0	0	77	16	18
2014	Administration and operations	52	32	3	4	9	0	0	84	13	88
2014	Human resources	36	39	8	10	6	0	0	75	16	183
2014	Financial management	43	34	10	4	4	4	0	81	9	21
2014	Information management	36	23	12	23	6	0	0	59	29	17
2014	Information technology	37	31	16	11	5	0	0	68	16	45
2014	Internal audit	29	24	18	18	12	0	0	52	30	17
2014	Evaluation	50	37	4	0	8	0	0	87	8	48
2014	None of the above	46	35	9	7	2	2	0	82	9	54

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	71	29	0	0	0	0	0	100	0	22
2017	Compliance, inspection and enforcement	73	14	0	7	6	0	0	87	13	15
2017	Communications or public affairs	70	25	0	0	5	0	0	95	5	20
2017	Administration and operations	86	13	1	0	0	0	0	99	0	92
2017	Human resources	83	13	2	2	1	0	0	96	2	158
2017	Financial management	75	20	0	5	0	0	0	95	5	20
2017	Information management	78	22	0	0	0	0	0	100	0	10
2017	Information technology	81	13	3	2	0	0	0	95	2	60
2017	Internal audit	76	16	0	0	8	0	0	92	8	13
2017	Evaluation	81	14	2	0	0	0	3	97	0	35
2017	Data sciences	78	16	6	0	0	0	0	94	0	19
2017	Policy	76	16	8	0	0	0	0	92	0	13
2017	Project management	83	17	0	0	0	0	0	100	0	17
2017	None of the above	85	7	0	2	2	0	3	96	4	43
2014	Client contact centre	74	22	4	0	0	0	0	96	0	30
2014	Compliance, inspection and enforcement	77	12	0	6	6	0	0	89	11	17
2014	Communications or public affairs	73	22	0	5	0	0	0	95	5	18
2014	Administration and operations	82	11	3	3	1	0	0	92	4	89
2014	Human resources	81	12	2	2	2	1	0	94	4	183
2014	Financial management	86	14	0	0	0	0	0	100	0	21
2014	Information management	72	17	5	0	6	0	0	89	6	18
2014	Information technology	77	18	0	2	2	0	0	95	5	45
2014	Internal audit	70	18	0	0	12	0	0	88	12	17
2014	Evaluation	71	19	4	2	0	0	4	93	2	48
2014	None of the above	83	13	2	2	0	0	0	96	2	54

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	19	14	4	14	9	0	64	20	22
2017	Compliance, inspection and enforcement	53	20	8	13	6	0	0	73	19	15
2017	Communications or public affairs	50	45	0	0	0	0	5	100	0	20
2017	Administration and operations	58	20	5	5	6	3	3	83	12	92
2017	Human resources	59	28	3	3	2	2	2	91	6	158
2017	Financial management	50	21	10	10	5	0	5	74	16	20
2017	Information management	29	39	12	11	0	9	0	75	12	10
2017	Information technology	44	29	9	8	5	5	0	77	14	60
2017	Internal audit	31	23	16	15	0	0	16	63	17	13
2017	Evaluation	41	37	6	4	6	0	6	83	11	35
2017	Data sciences	55	22	6	11	0	5	0	82	11	18
2017	Policy	69	23	0	0	0	8	0	100	0	13
2017	Project management	59	11	0	12	6	12	0	80	20	17
2017	None of the above	46	25	5	7	5	3	10	82	13	43
2014	Client contact centre	40	30	16	0	4	0	10	78	4	30
2014	Compliance, inspection and enforcement	47	41	6	7	0	0	0	87	7	17
2014	Communications or public affairs	39	33	5	5	5	0	11	82	12	18
2014	Administration and operations	64	18	2	3	4	3	5	89	8	89
2014	Human resources	53	26	5	8	3	3	3	83	11	183
2014	Financial management	64	13	14	0	0	9	0	84	0	21
2014	Information management	61	17	0	5	11	0	6	82	18	18
2014	Information technology	56	22	5	2	6	0	9	86	9	45
2014	Internal audit	29	24	12	13	12	0	12	59	28	17
2014	Evaluation	44	33	6	4	11	0	2	79	15	48
2014	None of the above	48	27	5	7	7	3	2	79	15	54

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	31	15	10	4	0	0	71	14	22
2017	Compliance, inspection and enforcement	33	47	7	0	13	0	0	81	13	15
2017	Communications or public affairs	40	45	0	10	5	0	0	85	15	20
2017	Administration and operations	66	23	3	5	1	1	0	90	7	92
2017	Human resources	63	22	7	3	4	1	1	87	7	157
2017	Financial management	75	20	0	5	0	0	0	95	5	20
2017	Information management	58	32	0	11	0	0	0	89	11	10
2017	Information technology	53	27	2	7	7	3	2	84	15	60
2017	Internal audit	47	15	8	15	16	0	0	61	31	13
2017	Evaluation	61	19	9	3	8	0	0	80	11	35
2017	Data sciences	62	22	5	11	0	0	0	84	11	18
2017	Policy	46	39	0	8	0	8	0	92	8	13
2017	Project management	47	30	0	24	0	0	0	76	24	17
2017	None of the above	58	21	9	4	5	0	3	81	9	43

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	53	18	15	5	4	5	0	74	10	22
2017	Compliance, inspection and enforcement	40	33	14	7	6	0	0	73	13	15
2017	Communications or public affairs	50	25	5	10	5	5	0	79	16	20
2017	Administration and operations	61	23	8	5	0	3	0	87	5	92
2017	Human resources	60	26	7	3	2	1	0	88	5	158
2017	Financial management	56	25	15	5	0	0	0	80	5	20
2017	Information management	48	32	9	11	0	0	0	80	11	10
2017	Information technology	51	25	11	5	5	3	0	79	10	60
2017	Internal audit	23	46	8	15	8	0	0	69	23	13
2017	Evaluation	55	25	8	5	6	0	0	80	11	35
2017	Data sciences	62	17	11	11	0	0	0	78	11	18
2017	Policy	38	54	0	0	8	0	0	92	8	13
2017	Project management	52	12	24	6	0	6	0	68	6	17
2017	None of the above	50	35	5	6	0	0	3	88	7	43

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	34	6	15	9	0	0	71	24	21
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	0	67	19	15
2017	Communications or public affairs	45	30	10	10	5	0	0	75	15	20
2017	Administration and operations	57	26	9	7	2	0	0	83	9	92
2017	Human resources	52	33	6	3	4	1	0	87	7	158
2017	Financial management	65	25	5	5	0	0	0	90	5	20
2017	Information management	58	32	0	0	11	0	0	89	11	10
2017	Information technology	49	23	15	5	7	0	0	73	12	60
2017	Internal audit	31	38	0	23	8	0	0	69	31	13
2017	Evaluation	49	25	11	5	8	0	0	75	14	35
2017	Data sciences	44	34	6	16	0	0	0	78	16	18
2017	Policy	46	23	8	8	8	8	0	75	17	13
2017	Project management	35	35	12	12	6	0	0	70	18	17
2017	None of the above	49	31	10	2	4	0	3	83	7	43
2014	Client contact centre	27	53	10	0	10	0	0	80	10	30
2014	Compliance, inspection and enforcement	41	17	12	24	6	0	0	59	30	17
2014	Communications or public affairs	23	44	22	5	5	0	0	67	11	18
2014	Administration and operations	63	23	4	3	7	0	0	86	10	89
2014	Human resources	43	32	10	8	6	1	0	76	14	183
2014	Financial management	53	29	14	4	0	0	0	82	4	21
2014	Information management	45	22	5	11	17	0	0	67	28	18
2014	Information technology	45	27	18	2	7	0	0	73	9	45
2014	Internal audit	39	25	0	24	12	0	0	64	36	17
2014	Evaluation	44	31	4	15	6	0	0	75	21	48
2014	None of the above	40	31	10	11	7	0	0	71	18	54

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	10	45	26	0	4	5	10	65	4	20
2017	Human resources	39	41	7	2	5	0	7	86	7	44
2017	Information technology	33	38	24	0	5	0	0	71	5	21
2017	None of the above	9	73	0	0	0	0	18	100	0	11
2014	Administration and operations	38	51	0	0	0	6	6	100	0	18
2014	Human resources	31	39	8	4	10	6	4	76	15	52
2014	Financial management	29	41	10	0	0	10	10	88	0	10
2014	Information technology	22	32	16	14	0	0	16	64	17	13
2014	None of the above	23	26	5	27	9	0	11	55	40	18

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	14	4	28	10	13	0	52	43	22
2017	Compliance, inspection and enforcement	0	46	8	20	7	20	0	58	33	15
2017	Communications or public affairs	28	41	10	5	5	10	0	78	11	20
2017	Administration and operations	30	38	13	8	4	6	1	73	13	92
2017	Human resources	28	41	16	7	2	6	0	74	9	158
2017	Financial management	29	30	21	20	0	0	0	59	20	20
2017	Information management	20	39	20	0	11	11	0	66	12	10
2017	Information technology	30	31	15	8	7	8	2	67	17	60
2017	Internal audit	31	30	31	0	0	8	0	66	0	13
2017	Evaluation	35	28	8	8	5	15	0	74	16	35
2017	Data sciences	32	38	10	5	5	10	0	77	11	19
2017	Policy	16	53	8	15	0	8	0	75	17	13
2017	Project management	19	41	28	6	6	0	0	59	12	17
2017	None of the above	30	36	18	4	2	10	0	73	7	43
2014	Client contact centre	14	46	27	10	3	0	0	60	14	30
2014	Compliance, inspection and enforcement	12	58	13	6	0	12	0	79	7	17
2014	Communications or public affairs	22	56	11	0	5	5	0	82	6	18
2014	Administration and operations	39	36	13	3	2	7	0	80	6	89
2014	Human resources	21	40	16	8	5	10	0	68	15	183
2014	Financial management	42	25	9	11	4	10	0	74	17	21
2014	Information management	28	33	16	0	11	11	0	69	13	18
2014	Information technology	19	31	23	5	4	18	0	61	11	45
2014	Internal audit	24	59	12	6	0	0	0	82	6	17
2014	Evaluation	23	25	25	4	2	21	0	60	8	48
2014	None of the above	24	25	17	15	4	15	0	57	23	54

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	30	10	10	19	9	0	57	31	22
2017	Compliance, inspection and enforcement	0	40	27	20	0	7	7	46	23	15
2017	Communications or public affairs	18	61	0	15	5	0	0	80	20	20
2017	Administration and operations	28	42	11	12	3	1	2	72	16	92
2017	Human resources	22	44	16	9	5	3	0	68	15	158
2017	Financial management	34	31	20	15	0	0	0	65	15	20
2017	Information management	28	29	0	12	11	20	0	72	28	10
2017	Information technology	27	28	15	13	12	3	2	58	26	60
2017	Internal audit	24	37	16	15	0	8	0	66	17	13
2017	Evaluation	24	45	11	8	11	0	0	69	20	35
2017	Data sciences	38	36	16	0	5	5	0	78	5	19
2017	Policy	8	54	8	22	0	8	0	67	24	13
2017	Project management	6	53	22	12	0	6	0	63	13	17
2017	None of the above	26	36	18	10	4	2	3	65	15	43
2014	Client contact centre	16	37	24	17	6	0	0	53	23	30
2014	Compliance, inspection and enforcement	6	41	25	12	12	6	0	49	25	17
2014	Communications or public affairs	22	45	16	5	11	0	0	67	16	18
2014	Administration and operations	37	30	15	10	3	4	0	70	14	89
2014	Human resources	18	38	20	12	8	4	0	59	21	183
2014	Financial management	46	25	10	10	4	4	0	74	15	21
2014	Information management	34	22	17	11	17	0	0	56	28	18
2014	Information technology	14	43	23	14	7	0	0	57	20	45
2014	Internal audit	12	58	12	18	0	0	0	70	18	17
2014	Evaluation	17	25	34	13	4	8	0	45	18	48
2014	None of the above	26	30	19	18	7	0	0	56	25	54

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	31	13	20	14	13	0	46	38	22
2017	Compliance, inspection and enforcement	0	46	14	13	7	20	0	58	25	15
2017	Communications or public affairs	19	30	20	26	0	5	0	52	27	20
2017	Administration and operations	23	41	15	9	5	4	2	69	15	92
2017	Human resources	10	40	23	15	7	5	0	53	23	158
2017	Financial management	19	40	40	0	0	0	0	60	0	20
2017	Information management	19	30	0	31	0	20	0	62	38	10
2017	Information technology	18	30	15	18	14	3	2	51	33	59
2017	Internal audit	24	22	16	30	0	8	0	50	33	13
2017	Evaluation	13	35	25	3	11	12	0	55	16	35
2017	Data sciences	22	37	21	5	5	10	0	65	11	19
2017	Policy	0	47	15	30	0	8	0	51	33	13
2017	Project management	12	35	30	23	0	0	0	47	23	17
2017	None of the above	20	43	17	13	2	5	0	66	16	43
2014	Client contact centre	13	29	27	17	6	7	0	46	25	30
2014	Compliance, inspection and enforcement	6	29	29	25	12	0	0	35	36	17
2014	Communications or public affairs	0	56	16	22	5	0	0	56	28	18
2014	Administration and operations	24	32	22	8	5	9	1	62	15	89
2014	Human resources	10	33	17	20	13	7	0	45	36	183
2014	Financial management	13	48	4	15	4	15	0	72	23	21
2014	Information management	28	22	0	11	17	22	0	64	36	18
2014	Information technology	10	36	20	14	9	12	0	52	26	45
2014	Internal audit	12	30	29	23	6	0	0	42	29	17
2014	Evaluation	13	19	27	19	8	14	0	37	32	48
2014	None of the above	13	30	21	20	10	6	0	46	32	54

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	34	15	15	10	13	0	55	28	22
2017	Compliance, inspection and enforcement	13	13	33	14	13	13	0	31	32	15
2017	Communications or public affairs	19	35	16	20	5	5	0	56	27	20
2017	Administration and operations	27	37	10	14	4	7	2	70	20	92
2017	Human resources	26	40	14	7	8	5	0	69	16	158
2017	Financial management	24	40	21	15	0	0	0	65	15	20
2017	Information management	28	21	0	22	19	9	0	54	46	10
2017	Information technology	23	34	13	10	12	7	2	63	23	60
2017	Internal audit	31	23	23	15	0	8	0	59	16	13
2017	Evaluation	20	29	25	8	12	6	0	52	22	35
2017	Data sciences	32	46	17	0	5	0	0	78	5	19
2017	Policy	17	34	17	16	8	8	0	56	26	12
2017	Project management	12	47	5	23	6	5	0	63	31	17
2017	None of the above	26	37	21	10	4	0	0	64	15	43
2014	Client contact centre	10	50	13	18	6	4	0	62	25	30
2014	Compliance, inspection and enforcement	6	29	23	25	12	6	0	37	38	17
2014	Communications or public affairs	11	45	5	11	22	5	0	60	35	18
2014	Administration and operations	29	20	24	8	9	11	0	55	18	89
2014	Human resources	18	27	17	18	11	9	0	50	31	183
2014	Financial management	22	33	20	15	0	10	0	62	17	21
2014	Information management	28	22	11	5	28	5	0	53	35	18
2014	Information technology	17	21	18	27	9	9	0	41	39	45
2014	Internal audit	17	54	18	6	0	6	0	75	6	17
2014	Evaluation	13	21	31	10	8	17	0	40	22	48
2014	None of the above	13	25	17	26	8	11	0	43	38	54

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	25	24	19	14	0	0	43	33	22
2017	Compliance, inspection and enforcement	0	46	41	13	0	0	0	46	13	15
2017	Communications or public affairs	24	35	16	20	5	0	0	59	25	20
2017	Administration and operations	21	48	11	11	6	1	1	71	18	91
2017	Human resources	15	47	16	12	7	3	0	64	19	158
2017	Financial management	20	40	15	25	0	0	0	60	25	20
2017	Information management	0	59	12	11	19	0	0	59	30	10
2017	Information technology	20	22	23	13	13	7	2	46	29	60
2017	Internal audit	16	30	15	23	8	8	0	50	33	13
2017	Evaluation	15	26	32	10	8	9	0	44	21	35
2017	Data sciences	27	52	5	15	0	0	0	80	15	19
2017	Policy	8	40	8	30	7	8	0	51	40	13
2017	Project management	12	41	18	23	6	0	0	53	29	17
2017	None of the above	11	47	28	10	4	0	0	58	14	43
2014	Client contact centre	13	33	24	17	6	7	0	50	25	30
2014	Compliance, inspection and enforcement	6	59	6	24	6	0	0	64	30	17
2014	Communications or public affairs	11	39	16	22	11	0	0	50	33	18
2014	Administration and operations	25	34	15	14	7	6	0	62	22	89
2014	Human resources	12	34	23	17	12	3	0	47	29	183
2014	Financial management	13	47	15	15	10	0	0	60	25	21
2014	Information management	22	39	0	11	23	5	0	65	35	18
2014	Information technology	11	35	22	11	16	5	0	48	28	45
2014	Internal audit	17	35	23	24	0	0	0	52	24	17
2014	Evaluation	6	29	29	23	6	6	0	38	31	48
2014	None of the above	9	32	22	18	18	0	0	42	36	54

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	40	14	8	15	4	61	24	22
2017	Compliance, inspection and enforcement	20	59	21	0	0	0	79	0	15
2017	Communications or public affairs	35	39	26	0	0	0	74	0	20
2017	Administration and operations	37	35	13	10	3	2	73	13	92
2017	Human resources	25	49	11	10	5	1	75	15	158
2017	Financial management	29	67	5	0	0	0	95	0	20
2017	Information management	19	51	12	8	0	11	78	9	10
2017	Information technology	24	38	17	15	5	2	63	20	60
2017	Internal audit	16	53	15	0	8	8	75	8	13
2017	Evaluation	23	40	20	14	0	3	65	14	35
2017	Data sciences	32	47	11	5	5	0	79	10	19
2017	Policy	24	32	23	14	0	8	60	15	13
2017	Project management	23	48	17	12	0	0	71	12	17
2017	None of the above	16	51	26	4	2	0	67	6	42
2014	Client contact centre	14	59	10	11	6	0	73	17	30
2014	Compliance, inspection and enforcement	12	41	12	24	11	0	53	36	17
2014	Communications or public affairs	16	51	22	5	5	0	67	11	18
2014	Administration and operations	38	46	8	3	4	0	84	7	89
2014	Human resources	28	40	12	14	5	2	69	19	183
2014	Financial management	37	33	20	5	0	4	74	5	21
2014	Information management	28	28	17	11	6	11	63	19	18
2014	Information technology	21	29	29	18	0	2	51	19	45
2014	Internal audit	35	37	29	0	0	0	71	0	17
2014	Evaluation	15	35	31	15	2	2	51	17	48
2014	None of the above	26	46	11	7	8	2	73	16	54

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	49	14	5	0	14	0	77	6	22
2017	Compliance, inspection and enforcement	33	47	7	7	0	7	0	86	7	15
2017	Communications or public affairs	34	41	10	5	0	10	0	83	6	20
2017	Administration and operations	36	44	9	2	2	6	0	85	5	92
2017	Human resources	39	45	8	3	2	3	0	87	5	158
2017	Financial management	39	46	10	5	0	0	0	85	5	20
2017	Information management	29	41	19	0	0	11	0	79	0	10
2017	Information technology	28	45	13	7	3	3	0	76	11	60
2017	Internal audit	32	37	8	15	0	8	0	75	17	13
2017	Evaluation	47	36	12	2	0	3	0	85	3	35
2017	Data sciences	32	52	11	0	0	5	0	88	0	19
2017	Policy	46	39	8	0	0	8	0	92	0	13
2017	Project management	19	64	17	0	0	0	0	83	0	17
2017	None of the above	36	55	6	0	0	0	2	94	0	42
2014	Client contact centre	23	51	16	3	0	7	0	79	4	30
2014	Compliance, inspection and enforcement	23	70	7	0	0	0	0	93	0	17
2014	Communications or public affairs	33	34	11	5	0	11	5	80	7	18
2014	Administration and operations	36	40	14	1	1	5	2	82	2	89
2014	Human resources	43	38	10	4	1	4	2	85	5	183
2014	Financial management	33	47	5	0	0	14	0	94	0	21
2014	Information management	45	22	17	6	0	11	0	75	6	18
2014	Information technology	25	41	23	5	4	2	0	68	9	45
2014	Internal audit	41	30	12	6	0	12	0	80	6	17
2014	Evaluation	33	46	13	0	0	8	0	86	0	48
2014	None of the above	37	50	7	1	0	4	0	91	2	54

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	22	46	5	9	13	5	0	72	22	22
2017	Compliance, inspection and enforcement	33	26	28	7	7	0	0	59	13	15
2017	Communications or public affairs	28	15	25	26	5	0	0	44	31	20
2017	Administration and operations	38	46	9	3	2	2	0	86	5	92
2017	Human resources	41	34	9	8	3	3	3	79	12	158
2017	Financial management	39	56	0	5	0	0	0	95	5	20
2017	Information management	49	21	20	9	0	0	0	71	9	10
2017	Information technology	24	38	10	12	7	6	3	68	20	60
2017	Internal audit	31	38	0	23	0	8	0	75	25	13
2017	Evaluation	35	25	25	5	9	0	0	60	14	35
2017	Data sciences	32	31	21	11	0	5	0	66	12	19
2017	Policy	46	31	22	0	0	0	0	78	0	13
2017	Project management	30	18	28	18	0	6	0	51	19	17
2017	None of the above	40	29	16	11	0	3	0	71	12	40
2014	Client contact centre	16	57	9	10	0	4	4	79	11	30
2014	Compliance, inspection and enforcement	12	52	12	18	6	0	0	64	24	17
2014	Communications or public affairs	28	33	5	12	11	11	0	68	26	18
2014	Administration and operations	38	39	12	8	2	2	0	78	10	89
2014	Human resources	35	31	12	8	6	5	3	71	15	183
2014	Financial management	33	56	11	0	0	0	0	89	0	21
2014	Information management	50	11	0	11	11	11	6	73	27	18
2014	Information technology	17	60	7	9	2	5	0	81	12	45
2014	Internal audit	34	37	0	23	6	0	0	71	29	17
2014	Evaluation	34	39	8	6	6	6	0	78	13	48
2014	None of the above	31	40	9	14	5	0	0	71	19	54

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	22	19	18	13	5	5	44	34	22
2017	Compliance, inspection and enforcement	7	39	41	13	0	0	0	46	13	15
2017	Communications or public affairs	9	35	20	15	16	5	0	46	33	20
2017	Administration and operations	27	35	16	11	3	6	2	67	15	92
2017	Human resources	23	39	21	7	5	4	1	65	12	158
2017	Financial management	24	30	36	10	0	0	0	54	10	20
2017	Information management	29	40	31	0	0	0	0	69	0	10
2017	Information technology	20	40	12	10	8	8	2	66	21	60
2017	Internal audit	8	69	8	8	8	0	0	76	16	13
2017	Evaluation	11	27	28	17	11	6	0	40	30	35
2017	Data sciences	28	31	21	15	5	0	0	59	20	19
2017	Policy	23	47	15	0	0	15	0	83	0	13
2017	Project management	12	24	30	29	0	6	0	38	30	17
2017	None of the above	20	25	29	17	2	5	3	48	21	42
2014	Client contact centre	10	17	26	16	0	14	18	39	23	30
2014	Compliance, inspection and enforcement	23	29	24	18	6	0	0	52	24	17
2014	Communications or public affairs	5	22	17	22	16	12	5	34	46	18
2014	Administration and operations	20	38	17	8	5	9	3	66	15	89
2014	Human resources	21	29	21	14	6	10	0	55	22	183
2014	Financial management	19	30	19	4	4	23	0	63	11	21
2014	Information management	22	17	16	0	22	17	6	50	29	18
2014	Information technology	15	25	25	16	9	8	2	44	28	45
2014	Internal audit	28	31	6	18	6	6	6	67	26	17
2014	Evaluation	17	31	21	19	4	6	2	53	25	48
2014	None of the above	27	30	21	9	9	4	0	60	19	54

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	18	28	10	13	18	0	39	28	22
2017	Compliance, inspection and enforcement	7	14	20	7	26	13	13	29	44	15
2017	Communications or public affairs	9	26	10	10	26	20	0	44	44	20
2017	Administration and operations	22	22	18	13	8	12	4	52	26	92
2017	Human resources	14	21	25	9	13	12	6	42	27	158
2017	Financial management	34	15	30	15	0	6	0	52	16	20
2017	Information management	20	52	8	9	11	0	0	72	20	10
2017	Information technology	14	27	17	11	16	5	10	47	33	60
2017	Internal audit	0	31	8	30	8	0	24	40	50	13
2017	Evaluation	15	26	14	21	14	8	3	45	39	35
2017	Data sciences	11	48	5	20	5	5	6	66	28	19
2017	Policy	16	24	16	22	15	8	0	43	40	13
2017	Project management	18	30	17	24	0	11	0	53	27	17
2017	None of the above	12	19	16	15	16	7	16	39	40	41
2014	Client contact centre	7	28	26	16	6	7	10	42	26	30
2014	Compliance, inspection and enforcement	6	17	30	17	25	6	0	25	44	17
2014	Communications or public affairs	11	5	22	17	11	16	17	25	42	18
2014	Administration and operations	16	27	16	11	8	13	9	56	24	89
2014	Human resources	15	16	19	12	16	14	8	40	36	183
2014	Financial management	19	34	5	10	14	13	4	64	29	21
2014	Information management	23	11	16	5	22	11	11	43	36	18
2014	Information technology	13	20	21	9	16	15	7	42	31	45
2014	Internal audit	16	0	42	25	12	6	0	17	38	17
2014	Evaluation	17	12	19	19	13	19	2	37	40	48
2014	None of the above	16	16	17	18	12	16	4	41	38	54

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	41	5	10	0	0	0	85	10	22
2017	Compliance, inspection and enforcement	43	43	7	0	7	0	0	86	7	14
2017	Communications or public affairs	65	25	0	5	5	0	0	90	10	20
2017	Administration and operations	64	27	1	3	3	0	1	92	7	91
2017	Human resources	60	28	4	5	3	0	0	88	8	157
2017	Financial management	55	25	10	5	5	0	0	80	10	20
2017	Information management	40	37	12	0	0	11	0	87	0	10
2017	Information technology	50	32	10	4	0	0	5	86	4	60
2017	Internal audit	55	30	8	0	8	0	0	84	8	13
2017	Evaluation	60	21	11	5	2	0	0	81	8	35
2017	Data sciences	53	42	5	0	0	0	0	95	0	19
2017	Policy	76	16	8	0	0	0	0	92	0	13
2017	Project management	52	42	6	0	0	0	0	94	0	17
2017	None of the above	61	19	11	4	2	0	3	82	7	42
2014	Client contact centre	50	30	3	9	3	0	4	83	13	30
2014	Compliance, inspection and enforcement	36	46	6	0	12	0	0	83	12	17
2014	Communications or public affairs	44	45	5	5	0	0	0	89	5	18
2014	Administration and operations	63	21	5	7	2	1	1	86	9	89
2014	Human resources	62	24	6	6	2	0	1	87	8	183
2014	Financial management	47	25	14	4	0	4	4	79	5	21
2014	Information management	61	11	5	0	11	0	11	81	13	18
2014	Information technology	47	37	7	7	0	0	2	86	7	45
2014	Internal audit	52	23	12	6	6	0	0	75	12	17
2014	Evaluation	52	27	12	4	0	0	4	83	4	48
2014	None of the above	74	18	2	6	0	0	0	93	6	54

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	54	28	9	5	0	4	0	85	6	22
2017	Compliance, inspection and enforcement	35	21	29	0	7	7	0	61	8	14
2017	Communications or public affairs	75	15	10	0	0	0	0	90	0	20
2017	Administration and operations	69	25	0	1	1	2	2	98	2	91
2017	Human resources	72	20	1	1	1	3	2	97	2	158
2017	Financial management	69	26	0	0	5	0	0	95	5	20
2017	Information management	59	41	0	0	0	0	0	100	0	10
2017	Information technology	55	26	7	5	0	2	5	87	5	60
2017	Internal audit	70	22	8	0	0	0	0	92	0	13
2017	Evaluation	66	11	11	5	0	3	3	83	6	35
2017	Data sciences	58	32	0	0	0	10	0	100	0	19
2017	Policy	77	15	0	0	0	8	0	100	0	13
2017	Project management	77	12	6	6	0	0	0	88	6	17
2017	None of the above	75	21	2	0	0	0	3	98	0	43
2014	Client contact centre	60	34	6	0	0	0	0	94	0	30
2014	Compliance, inspection and enforcement	48	23	6	17	0	0	6	76	18	17
2014	Communications or public affairs	61	33	0	0	0	0	5	100	0	18
2014	Administration and operations	82	13	1	0	0	1	2	99	0	89
2014	Human resources	69	21	2	1	1	3	2	95	2	183
2014	Financial management	71	19	5	0	0	4	0	94	0	21
2014	Information management	67	11	0	0	6	0	17	93	7	18
2014	Information technology	52	34	5	2	0	7	0	93	2	45
2014	Internal audit	70	24	0	6	0	0	0	94	6	17
2014	Evaluation	50	31	4	4	2	2	6	89	7	48
2014	None of the above	78	13	3	2	2	2	0	93	4	54

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	40	32	10	0	10	0	54	11	22
2017	Compliance, inspection and enforcement	13	40	20	13	13	0	0	53	26	15
2017	Communications or public affairs	30	30	25	10	0	5	0	63	11	20
2017	Administration and operations	35	35	13	4	7	4	1	74	12	92
2017	Human resources	26	35	13	13	8	5	0	65	22	157
2017	Financial management	34	51	5	5	0	5	0	90	5	20
2017	Information management	19	59	12	0	11	0	0	78	11	10
2017	Information technology	35	22	20	11	5	2	5	60	18	60
2017	Internal audit	39	15	16	22	8	0	0	54	30	13
2017	Evaluation	20	37	20	17	6	0	0	56	23	35
2017	Data sciences	38	26	15	5	5	10	0	72	11	19
2017	Policy	39	39	7	15	0	0	0	78	15	13
2017	Project management	28	31	11	18	6	6	0	63	26	17
2017	None of the above	18	38	16	18	7	0	3	58	26	43
2014	Client contact centre	17	49	17	10	0	7	0	71	11	30
2014	Compliance, inspection and enforcement	6	41	29	6	18	0	0	46	24	17
2014	Communications or public affairs	11	33	28	17	11	0	0	44	28	18
2014	Administration and operations	40	34	10	4	11	1	0	75	15	89
2014	Human resources	24	29	15	17	9	5	1	57	27	183
2014	Financial management	43	33	14	10	0	0	0	76	10	21
2014	Information management	44	34	0	0	17	0	6	82	18	18
2014	Information technology	16	37	23	11	13	0	0	53	24	45
2014	Internal audit	28	12	18	30	6	0	6	42	38	17
2014	Evaluation	19	33	25	11	10	2	0	53	21	48
2014	None of the above	20	33	13	20	14	0	0	53	34	54

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	8	24	14	26	10	9	22	48	22
2017	Compliance, inspection and enforcement	7	26	21	20	26	0	0	33	46	15
2017	Communications or public affairs	19	21	20	15	25	0	0	40	40	20
2017	Administration and operations	11	23	16	20	18	4	8	38	43	92
2017	Human resources	16	24	13	18	24	3	2	42	45	158
2017	Financial management	29	21	15	20	10	0	5	53	32	20
2017	Information management	11	49	9	12	19	0	0	60	31	10
2017	Information technology	28	12	10	8	33	5	3	44	45	60
2017	Internal audit	16	15	8	30	24	0	8	34	58	13
2017	Evaluation	6	37	11	19	21	3	3	46	43	35
2017	Data sciences	22	21	11	25	15	0	5	46	43	19
2017	Policy	15	32	15	8	22	8	0	51	33	13
2017	Project management	12	29	18	6	13	23	0	53	24	17
2017	None of the above	14	11	24	22	21	0	8	27	47	43
2014	Client contact centre	13	29	13	21	20	0	4	44	42	30
2014	Compliance, inspection and enforcement	12	6	18	17	47	0	0	17	65	17
2014	Communications or public affairs	0	11	12	17	44	0	17	13	73	18
2014	Administration and operations	17	19	21	13	22	3	5	40	38	89
2014	Human resources	14	18	14	23	24	4	3	35	50	183
2014	Financial management	10	29	14	15	24	4	4	42	43	21
2014	Information management	17	17	16	11	28	5	6	38	44	18
2014	Information technology	2	21	11	16	42	7	2	24	63	45
2014	Internal audit	11	18	18	31	17	0	6	30	51	17
2014	Evaluation	11	19	25	21	20	4	0	31	43	48
2014	None of the above	7	18	19	15	36	4	0	27	53	54

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	12	19	23	5	14	0	45	33	22
2017	Compliance, inspection and enforcement	0	60	14	13	13	0	0	60	26	15
2017	Communications or public affairs	19	56	15	5	5	0	0	75	10	20
2017	Administration and operations	23	44	11	8	5	6	2	73	15	92
2017	Human resources	25	47	14	9	2	1	1	74	11	158
2017	Financial management	34	31	35	0	0	0	0	65	0	20
2017	Information management	19	40	8	12	21	0	0	59	33	10
2017	Information technology	29	28	25	8	10	0	0	56	18	60
2017	Internal audit	0	54	15	15	16	0	0	54	31	13
2017	Evaluation	5	42	27	14	11	0	0	48	25	35
2017	Data sciences	43	20	26	0	5	5	0	67	5	19
2017	Policy	24	31	30	8	0	8	0	59	8	13
2017	Project management	12	52	18	6	6	5	0	68	13	17
2017	None of the above	23	29	31	7	3	2	6	57	10	43

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	26	10	14	9	5	0	65	24	22
2017	Compliance, inspection and enforcement	33	33	8	7	13	7	0	71	21	15
2017	Communications or public affairs	54	41	0	0	0	5	0	100	0	20
2017	Administration and operations	48	37	5	6	2	2	0	87	8	92
2017	Human resources	42	41	9	2	2	3	1	86	4	158
2017	Financial management	49	42	10	0	0	0	0	90	0	20
2017	Information management	40	37	0	12	11	0	0	78	22	10
2017	Information technology	52	25	13	0	5	3	2	81	5	60
2017	Internal audit	30	46	8	16	0	0	0	76	16	13
2017	Evaluation	19	44	25	3	6	3	0	65	9	35
2017	Data sciences	48	42	0	0	5	5	0	95	5	19
2017	Policy	46	46	0	0	0	8	0	100	0	13
2017	Project management	48	35	17	0	0	0	0	83	0	17
2017	None of the above	48	27	18	0	4	0	3	77	4	43
2014	Client contact centre	29	51	10	7	0	4	0	82	7	30
2014	Compliance, inspection and enforcement	29	35	18	6	0	12	0	73	7	17
2014	Communications or public affairs	27	56	0	0	0	16	0	100	0	18
2014	Administration and operations	51	33	9	2	2	3	0	87	4	89
2014	Human resources	43	37	10	5	1	4	1	84	5	183
2014	Financial management	57	29	9	0	0	5	0	91	0	21
2014	Information management	56	11	16	0	11	6	0	71	12	18
2014	Information technology	41	36	14	0	5	5	0	81	5	45
2014	Internal audit	40	13	29	6	12	0	0	53	18	17
2014	Evaluation	33	40	10	0	2	12	2	85	2	48
2014	None of the above	29	39	16	4	5	8	0	73	10	54

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	35	5	9	10	5	0	74	20	22
2017	Compliance, inspection and enforcement	27	41	13	7	6	7	0	72	14	15
2017	Communications or public affairs	50	40	5	0	0	5	0	95	0	20
2017	Administration and operations	50	38	7	2	1	2	0	90	3	92
2017	Human resources	42	43	7	3	1	3	0	88	4	158
2017	Financial management	50	40	10	0	0	0	0	90	0	20
2017	Information technology	47	39	10	2	0	2	0	88	2	59
2017	Internal audit	31	37	16	16	0	0	0	69	16	13
2017	Evaluation	23	54	9	2	3	9	0	84	6	35
2017	Data sciences	48	46	0	0	5	0	0	95	5	19
2017	Policy	54	39	0	0	0	8	0	100	0	13
2017	Project management	23	71	6	0	0	0	0	94	0	17
2017	None of the above	47	40	6	5	2	0	0	87	7	43
2014	Client contact centre	26	57	7	7	0	4	0	86	7	30
2014	Compliance, inspection and enforcement	23	53	18	6	0	0	0	76	6	17
2014	Communications or public affairs	51	28	0	5	0	16	0	93	7	18
2014	Administration and operations	47	36	10	3	1	2	0	86	5	89
2014	Human resources	42	38	8	7	2	3	0	82	9	183
2014	Financial management	53	33	10	0	0	4	0	90	0	21
2014	Information management	56	11	11	11	6	6	0	70	18	18
2014	Information technology	48	39	9	5	0	0	0	86	5	45
2014	Internal audit	34	24	23	6	12	0	0	58	18	17
2014	Evaluation	34	35	10	8	2	8	2	77	12	48
2014	None of the above	35	36	19	7	1	2	0	72	9	54

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	41	10	10	4	0	76	14	22
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	67	19	15
2017	Communications or public affairs	40	40	10	10	0	0	80	10	20
2017	Administration and operations	51	37	7	5	0	0	89	5	92
2017	Human resources	47	45	6	1	2	0	92	2	158
2017	Financial management	60	35	5	0	0	0	95	0	20
2017	Information technology	43	37	10	5	5	0	80	10	60
2017	Internal audit	31	37	16	16	0	0	68	16	13
2017	Evaluation	49	34	8	0	5	3	86	6	35
2017	Data sciences	54	31	10	0	5	0	85	5	19
2017	Policy	47	46	7	0	0	0	93	0	13
2017	Project management	46	41	12	0	0	0	88	0	17
2017	None of the above	50	39	4	2	2	3	91	4	43
2014	Client contact centre	42	43	11	4	0	0	86	4	30
2014	Compliance, inspection and enforcement	35	52	7	0	6	0	88	6	17
2014	Communications or public affairs	51	38	11	0	0	0	89	0	18
2014	Administration and operations	55	36	6	0	2	0	91	2	89
2014	Human resources	45	39	8	6	2	0	84	8	182
2014	Financial management	67	23	10	0	0	0	90	0	21
2014	Information management	44	22	5	0	28	0	67	28	18
2014	Information technology	50	36	9	5	0	0	86	5	45
2014	Internal audit	45	25	24	0	6	0	70	6	17
2014	Evaluation	42	40	13	0	6	0	81	6	48
2014	None of the above	49	26	15	7	0	3	78	7	54

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	32	9	23	9	4	57	34	22
2017	Compliance, inspection and enforcement	33	20	13	7	27	0	53	34	15
2017	Communications or public affairs	15	32	37	11	5	0	47	16	19
2017	Administration and operations	48	32	12	6	3	0	79	9	92
2017	Human resources	35	42	10	7	4	1	79	11	158
2017	Financial management	39	41	20	0	0	0	80	0	20
2017	Information technology	32	32	10	13	12	0	64	25	59
2017	Internal audit	31	8	30	23	8	0	39	31	13
2017	Evaluation	41	28	20	6	5	0	69	11	35
2017	Data sciences	33	37	20	5	5	0	69	10	19
2017	Policy	31	40	22	0	0	8	76	0	13
2017	Project management	36	29	23	0	6	5	69	7	17
2017	None of the above	28	41	18	7	6	0	69	13	43
2014	Client contact centre	25	40	25	10	0	0	65	10	30
2014	Compliance, inspection and enforcement	23	29	23	7	17	0	53	24	17
2014	Communications or public affairs	11	62	5	11	11	0	73	22	18
2014	Administration and operations	47	36	9	2	4	1	85	7	89
2014	Human resources	27	39	19	8	6	1	66	15	183
2014	Financial management	46	26	18	10	0	0	72	10	21
2014	Information management	34	28	11	5	17	5	65	23	18
2014	Information technology	28	36	21	6	7	2	66	13	45
2014	Internal audit	28	36	6	18	12	0	64	30	17
2014	Evaluation	21	39	19	6	13	2	61	19	48
2014	None of the above	22	31	26	14	7	0	53	21	54

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	49	5	15	9	0	5	70	25	22
2017	Compliance, inspection and enforcement	20	33	28	7	13	0	0	53	19	15
2017	Communications or public affairs	20	35	25	15	5	0	0	55	20	20
2017	Administration and operations	47	33	11	4	5	0	0	80	10	92
2017	Human resources	33	42	15	8	2	0	0	76	10	158
2017	Financial management	39	41	15	5	0	0	0	80	5	20
2017	Information technology	38	20	21	9	12	0	0	58	20	60
2017	Internal audit	31	15	23	23	8	0	0	47	31	13
2017	Evaluation	31	40	17	6	5	0	0	71	11	35
2017	Data sciences	32	48	10	5	5	0	0	80	10	19
2017	Policy	31	46	15	8	0	0	0	78	8	13
2017	Project management	24	52	12	0	6	5	0	81	7	17
2017	None of the above	28	41	18	11	2	0	0	69	13	43
2014	Client contact centre	28	40	21	11	0	0	0	68	11	30
2014	Compliance, inspection and enforcement	12	53	12	7	17	0	0	64	24	17
2014	Communications or public affairs	11	56	16	0	16	0	0	67	16	18
2014	Administration and operations	44	43	6	2	4	0	0	87	7	89
2014	Human resources	29	40	17	9	5	0	0	69	14	183
2014	Financial management	57	10	24	10	0	0	0	67	10	21
2014	Information management	34	33	17	0	17	0	0	67	17	18
2014	Information technology	24	47	16	6	7	0	0	71	13	45
2014	Internal audit	29	32	6	19	13	0	0	62	32	16
2014	Evaluation	19	52	15	13	2	0	0	71	15	48
2014	None of the above	22	40	15	16	7	0	0	62	23	54

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	14	39	29	0	13	5	0	56	14	22
2017	Compliance, inspection and enforcement	33	20	0	13	27	7	0	57	43	15
2017	Communications or public affairs	25	25	10	41	0	0	0	50	41	20
2017	Administration and operations	33	26	13	11	11	4	2	63	23	92
2017	Human resources	33	23	19	9	9	6	1	61	19	158
2017	Financial management	44	25	15	11	5	0	0	68	16	20
2017	Information technology	33	12	18	12	17	5	3	49	31	60
2017	Internal audit	16	8	23	23	31	0	0	23	53	13
2017	Evaluation	28	22	24	8	11	5	0	53	21	35
2017	Data sciences	22	26	17	5	25	0	5	50	32	19
2017	Policy	16	46	16	15	7	0	0	62	22	13
2017	Project management	12	24	36	6	6	16	0	42	15	17
2017	None of the above	31	16	21	13	16	2	0	48	30	43
2014	Client contact centre	30	23	30	10	4	0	4	54	15	30
2014	Compliance, inspection and enforcement	17	24	17	17	24	0	0	41	41	17
2014	Communications or public affairs	17	44	12	11	11	0	5	64	23	18
2014	Administration and operations	43	19	15	11	8	3	1	65	19	89
2014	Human resources	25	28	17	13	14	2	1	55	28	183
2014	Financial management	32	30	10	19	0	9	0	68	21	21
2014	Information management	39	16	6	16	22	0	0	56	39	18
2014	Information technology	24	26	12	18	16	4	0	53	35	44
2014	Internal audit	12	6	24	29	18	6	6	20	53	17
2014	Evaluation	25	23	17	8	21	6	0	51	31	48
2014	None of the above	23	22	9	20	16	9	0	50	40	54

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	22	32	46	22
2017	Compliance, inspection and enforcement	60	13	26	15
2017	Communications or public affairs	50	20	30	20
2017	Administration and operations	44	23	34	92
2017	Human resources	38	22	39	158
2017	Financial management	40	30	30	20
2017	Information management	27	20	53	10
2017	Information technology	33	34	33	60
2017	Internal audit	70	8	22	13
2017	Evaluation	33	36	30	35
2017	Data sciences	46	32	22	19
2017	Policy	53	23	24	13
2017	Project management	59	6	35	17
2017	None of the above	20	36	44	43
2014	Client contact centre	44	40	17	30
2014	Compliance, inspection and enforcement	47	29	24	17
2014	Communications or public affairs	28	28	45	18
2014	Administration and operations	39	39	23	89
2014	Human resources	47	25	29	183
2014	Financial management	28	34	38	21
2014	Information management	39	39	22	18
2014	Information technology	41	34	25	45
2014	Internal audit	71	6	24	17
2014	Evaluation	34	35	31	48
2014	None of the above	44	20	36	54

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Communications or public affairs	28	10	41	0	21	0	10
2017	Administration and operations	8	27	50	2	3	10	40
2017	Human resources	16	12	62	2	3	5	60
2017	Information technology	10	9	61	4	10	5	20
2017	Evaluation	18	27	39	0	0	16	11
2017	Project management	0	0	78	0	11	11	10
2014	Client contact centre	23	8	53	0	9999	15	13
2014	Administration and operations	11	19	62	0	9999	8	36
2014	Human resources	17	15	65	1	9999	2	85
2014	Information technology	6	16	59	15	9999	4	19
2014	Internal audit	0	24	51	0	9999	25	12
2014	Evaluation	0	19	63	12	9999	6	16
2014	None of the above	12	13	50	16	9999	9	24

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	28	72	22
2017	Compliance, inspection and enforcement	32	68	15
2017	Administration and operations	21	79	92
2017	Human resources	21	79	157
2017	Financial management	0	100	20
2017	Information technology	15	85	60
2017	Evaluation	13	87	35
2017	Project management	0	100	17
2017	None of the above	10	90	43
2014	Administration and operations	24	76	89
2014	Human resources	21	79	183
2014	Information management	45	55	18
2014	Information technology	18	82	45
2014	Evaluation	23	77	48
2014	None of the above	16	84	54

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	58	19
2017	Human resources	48	33
2014	Administration and operations	22	21
2014	Human resources	45	39

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	53	19
2017	Human resources	45	33
2014	Administration and operations	69	21
2014	Human resources	61	39
2014	Evaluation	45	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	19
2017	Human resources	33
2014	Administration and operations	21
2014	Human resources	39
2014	Evaluation	11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	19
2014	Evaluation	0	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	19

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	19
2014	Administration and operations	0	21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	31	19
2017	Human resources	18	33
2014	Administration and operations	36	21
2014	Human resources	44	39

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	39	19
2017	Human resources	33	33
2014	Administration and operations	32	21
2014	Human resources	36	39

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	34	19
2017	Human resources	36	33
2014	Administration and operations	41	21
2014	Human resources	41	39

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	19
2017	Human resources	44	33
2014	Administration and operations	36	21
2014	Human resources	39	39

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Human resources	18	33
2014	Human resources	31	39

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	69	19
2017	Human resources	63	33
2014	Administration and operations	54	21
2014	Human resources	73	39
2014	Evaluation	82	11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	32	19
2017	Human resources	27	33
2014	Administration and operations	23	21
2014	Human resources	25	39

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Administration and operations	19
2014	Administration and operations	21
2014	Evaluation	11

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	19

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	28	19
2017	Human resources	36	33
2014	Administration and operations	23	21
2014	Human resources	35	39

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	31	19
2014	Administration and operations	32	21
2014	Human resources	29	39

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	70	19
2017	Human resources	54	33
2014	Administration and operations	64	21
2014	Human resources	60	39
2014	Evaluation	73	11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	19
2017	Human resources	18	33
2014	Administration and operations	41	21
2014	Human resources	20	39
2014	Evaluation	54	11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	33

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	26	19
2014	Evaluation	0	11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Human resources	27	33
2014	Administration and operations	22	21
2014	Human resources	20	39

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Human resources	23	31
2014	Administration and operations	25	20
2014	Human resources	14	38

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Human resources	16	31
2014	Administration and operations	0	20
2014	Human resources	13	38
2014	Evaluation	0	11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Human resources	19	31
2014	Administration and operations	25	20
2014	Human resources	13	38
2014	Evaluation	0	11

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Human resources	22	31
2014	Administration and operations	30	20
2014	Human resources	34	38

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	53	17
2017	Human resources	28	31
2014	Administration and operations	40	20
2014	Human resources	39	38

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Administration and operations	17
2017	Human resources	31
2014	Administration and operations	20
2014	Human resources	38
2014	Evaluation	11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	60	17
2017	Human resources	55	31
2014	Administration and operations	45	20
2014	Human resources	51	38
2014	Evaluation	64	11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	17
2017	Human resources	0	31

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	85	15	19
2017	Human resources	78	22	33

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	10	24	16	4	19	23	4	46	32	21
2017	Compliance, inspection and enforcement	0	20	21	7	7	39	7	37	24	15
2017	Communications or public affairs	14	15	21	5	5	30	10	49	17	20
2017	Administration and operations	18	19	16	4	5	31	6	59	15	92
2017	Human resources	12	15	12	7	4	40	9	54	22	158
2017	Financial management	9	40	25	0	0	25	0	66	0	20
2017	Information management	11	49	12	9	19	0	0	60	28	10
2017	Information technology	18	12	14	3	5	40	8	58	16	60
2017	Internal audit	8	31	22	15	8	16	0	46	28	13
2017	Evaluation	15	16	9	11	3	36	9	58	26	35
2017	Data sciences	11	27	16	10	10	21	5	51	27	19
2017	Policy	15	24	15	7	0	38	0	64	11	13
2017	Project management	6	18	24	0	0	46	6	50	0	17
2017	None of the above	20	13	5	7	9	37	10	62	29	43
2014	Client contact centre	10	13	31	4	0	24	18	40	6	30
2014	Compliance, inspection and enforcement	12	6	30	11	6	29	6	27	26	17
2014	Communications or public affairs	5	17	28	0	0	45	5	44	0	18
2014	Administration and operations	26	19	15	3	5	23	8	66	12	89
2014	Human resources	12	12	15	7	3	40	10	49	20	183
2014	Financial management	34	10	19	0	0	33	4	69	0	21
2014	Information management	17	11	11	6	11	33	11	50	30	18
2014	Information technology	19	14	16	7	7	26	12	52	22	45
2014	Internal audit	12	5	48	6	0	30	0	24	8	17
2014	Evaluation	6	19	6	9	6	45	8	55	32	48
2014	None of the above	15	13	17	11	1	29	13	48	22	54

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	42	10	9	5	18	0	70	17	21
2017	Compliance, inspection and enforcement	13	13	34	26	0	13	0	30	30	15
2017	Communications or public affairs	24	30	26	10	0	10	0	60	11	20
2017	Administration and operations	33	34	15	5	1	9	3	76	6	92
2017	Human resources	30	33	14	6	1	15	2	75	7	158
2017	Financial management	29	45	10	10	0	6	0	79	10	20
2017	Information management	11	40	31	11	8	0	0	51	19	10
2017	Information technology	35	22	19	5	3	14	2	68	10	60
2017	Internal audit	16	30	38	8	0	8	0	50	9	13
2017	Evaluation	21	39	17	6	3	14	0	70	10	35
2017	Data sciences	37	27	15	0	10	11	0	71	11	19
2017	Policy	15	55	0	8	0	23	0	90	10	13
2017	Project management	12	41	24	0	0	23	0	69	0	17
2017	None of the above	41	30	5	7	6	9	3	80	15	43
2014	Client contact centre	14	50	22	0	0	11	3	74	0	30
2014	Compliance, inspection and enforcement	6	17	41	12	0	17	6	30	16	17
2014	Communications or public affairs	5	50	22	0	0	23	0	72	0	18
2014	Administration and operations	33	37	14	3	2	7	3	78	6	89
2014	Human resources	22	29	19	8	3	19	2	63	13	183
2014	Financial management	44	19	18	0	0	18	0	77	0	21
2014	Information management	28	22	11	0	11	22	6	69	16	18
2014	Information technology	28	32	14	7	5	15	0	70	13	45
2014	Internal audit	17	19	23	12	6	24	0	47	23	17
2014	Evaluation	23	25	14	8	4	21	4	64	17	48
2014	None of the above	20	25	20	7	1	26	0	61	12	54

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	43	21	9	4	0	4	64	13	21
2017	Compliance, inspection and enforcement	6	19	0	0	8	0	67	77	23	15
2017	Communications or public affairs	20	50	10	10	5	0	5	74	16	20
2017	Administration and operations	34	37	11	9	2	2	4	76	12	92
2017	Human resources	17	28	8	5	3	1	38	74	12	158
2017	Financial management	36	44	5	5	0	0	9	89	5	20
2017	Information management	28	42	8	0	0	11	10	90	0	10
2017	Information technology	28	42	5	6	3	10	5	83	11	60
2017	Internal audit	24	30	0	0	0	0	46	100	0	13
2017	Evaluation	15	63	11	5	3	2	0	80	9	35
2017	Data sciences	20	58	5	5	0	0	11	89	6	19
2017	Policy	22	31	23	0	0	0	24	70	0	13
2017	Project management	18	47	5	6	0	6	18	86	8	17
2017	None of the above	20	31	15	9	3	8	15	66	14	43
2014	Client contact centre	4	38	23	13	10	7	6	47	26	30
2014	Compliance, inspection and enforcement	13	19	13	6	0	6	43	61	12	16
2014	Communications or public affairs	11	50	5	11	0	0	22	79	14	18
2014	Administration and operations	36	43	10	2	0	4	5	87	2	89
2014	Human resources	23	22	8	4	1	1	41	78	8	183
2014	Financial management	34	48	4	4	0	0	9	90	5	21
2014	Information management	39	55	0	0	0	0	6	100	0	18
2014	Information technology	15	54	16	2	2	2	7	77	5	45
2014	Internal audit	41	37	6	0	0	0	16	93	0	17
2014	Evaluation	15	48	17	13	0	2	6	68	14	48
2014	None of the above	19	44	9	10	4	0	15	74	16	54

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	15	16	13	9	38	0	38	36	21
2017	Compliance, inspection and enforcement	0	7	0	0	8	33	53	46	54	15
2017	Communications or public affairs	5	10	21	4	5	40	14	34	20	20
2017	Administration and operations	11	20	20	5	4	29	11	52	15	91
2017	Human resources	10	8	15	4	0	26	37	49	10	157
2017	Financial management	15	25	25	5	0	21	10	57	7	20
2017	Information technology	15	19	16	2	7	31	10	58	14	60
2017	Internal audit	16	8	15	7	8	23	23	44	28	13
2017	Evaluation	3	26	14	5	4	38	9	55	18	35
2017	Data sciences	5	11	22	0	0	45	17	42	0	18
2017	Policy	0	16	15	0	8	38	23	41	20	13
2017	Project management	0	12	24	0	0	40	24	32	0	17
2017	None of the above	2	18	21	2	9	33	15	39	21	43
2014	Client contact centre	4	13	26	0	6	31	20	35	12	30
2014	Compliance, inspection and enforcement	0	12	29	0	0	30	29	28	0	17
2014	Communications or public affairs	0	23	22	5	5	38	5	41	20	18
2014	Administration and operations	17	20	19	3	3	20	17	59	10	89
2014	Human resources	6	11	14	2	2	24	41	48	11	183
2014	Financial management	20	25	19	0	0	18	18	70	0	21
2014	Information management	23	22	11	0	6	17	22	73	9	18
2014	Information technology	6	11	25	7	0	36	15	35	14	45
2014	Internal audit	6	6	31	0	6	25	27	24	12	17
2014	Evaluation	2	17	15	6	4	38	19	43	24	48
2014	None of the above	4	11	11	7	0	47	20	45	21	54

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	24	15	4	0	15	4	76	6	21
2017	Compliance, inspection and enforcement	0	13	8	0	6	13	60	49	23	15
2017	Communications or public affairs	30	21	9	5	0	30	5	78	8	20
2017	Administration and operations	40	38	9	2	0	5	5	87	3	92
2017	Human resources	23	17	8	1	1	12	39	81	3	157
2017	Financial management	41	40	0	0	5	5	9	95	5	20
2017	Information management	49	21	19	0	0	0	10	79	0	10
2017	Information technology	42	23	8	3	0	17	6	85	4	60
2017	Internal audit	8	30	8	8	0	0	46	70	15	13
2017	Evaluation	36	41	8	0	0	14	0	90	0	35
2017	Data sciences	47	21	5	5	0	10	11	87	6	19
2017	Policy	15	31	15	0	0	15	24	76	0	13
2017	Project management	28	24	18	0	6	6	18	69	8	17
2017	None of the above	35	19	13	0	2	16	15	78	3	43
2014	Client contact centre	28	41	6	0	6	14	6	85	8	30
2014	Compliance, inspection and enforcement	18	12	13	0	0	12	46	70	0	17
2014	Communications or public affairs	23	27	11	0	0	16	22	82	0	18
2014	Administration and operations	44	32	7	2	3	5	6	86	6	89
2014	Human resources	26	19	8	1	1	7	38	82	4	183
2014	Financial management	33	30	9	4	0	14	9	83	6	21
2014	Information management	34	33	0	5	0	22	6	93	7	18
2014	Information technology	36	38	9	2	0	9	5	87	3	45
2014	Internal audit	23	37	12	0	0	12	16	83	0	17
2014	Evaluation	19	46	8	6	0	13	8	82	8	48
2014	None of the above	24	27	11	4	0	18	16	77	6	54

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	28	19	0	0	24	9	71	0	21
2017	Compliance, inspection and enforcement	0	13	14	0	6	7	60	40	18	15
2017	Communications or public affairs	25	19	21	10	0	20	5	59	13	20
2017	Administration and operations	36	34	13	1	0	10	7	83	1	92
2017	Human resources	21	22	7	1	0	13	36	84	1	158
2017	Financial management	36	59	0	0	0	0	5	100	0	20
2017	Information management	40	39	0	11	0	0	10	88	12	10
2017	Information technology	38	19	15	3	3	15	6	73	9	60
2017	Internal audit	16	22	0	8	0	8	46	82	18	13
2017	Evaluation	32	39	9	6	0	14	0	83	7	34
2017	Data sciences	42	26	0	5	5	10	11	87	13	19
2017	Policy	23	31	15	0	0	15	16	79	0	13
2017	Project management	28	29	18	0	0	6	18	76	0	17
2017	None of the above	26	30	11	0	0	19	15	84	0	43
2014	Client contact centre	17	40	12	0	3	20	6	79	5	30
2014	Compliance, inspection and enforcement	18	17	6	0	0	19	40	86	0	17
2014	Communications or public affairs	18	23	17	0	0	23	18	71	0	17
2014	Administration and operations	39	34	8	1	3	9	6	86	5	89
2014	Human resources	23	17	9	2	0	11	37	79	3	183
2014	Financial management	23	49	10	0	0	9	9	88	0	21
2014	Information management	34	28	0	5	0	28	6	92	8	18
2014	Information technology	20	45	11	5	0	11	7	80	6	45
2014	Internal audit	23	37	12	0	0	12	16	83	0	17
2014	Evaluation	21	36	8	6	0	21	8	80	9	48
2014	None of the above	15	20	13	3	0	32	16	68	6	54

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	6	94	92
2017	Human resources	7	93	158
2017	Financial management	0	100	19
2014	Human resources	7	93	183

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Human resources	91	11
2014	Human resources	66	12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11
2014	Human resources	0	12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10
2014	Human resources	0	12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10
2014	Human resources	0	12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10
2014	Human resources	0	12

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Human resources	53	11
2014	Human resources	39	12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10
2014	Human resources	0	11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10
2014	Human resources	0	11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Human resources	70	10

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Human resources	51	10
2014	Human resources	80	11

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	10

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Human resources	62	38	11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	9	24	5	5	37	5	41	17	21
2017	Compliance, inspection and enforcement	0	13	14	7	13	33	20	29	41	15
2017	Communications or public affairs	5	10	11	0	0	70	5	58	0	20
2017	Administration and operations	17	20	15	1	2	36	9	68	6	92
2017	Human resources	10	11	16	4	1	47	12	51	10	158
2017	Financial management	20	20	21	0	0	25	14	65	0	20
2017	Information management	29	9	20	0	20	21	0	49	25	10
2017	Information technology	23	12	14	3	2	43	3	66	9	60
2017	Internal audit	16	23	30	8	0	24	0	50	10	13
2017	Evaluation	17	21	11	0	6	36	9	68	11	35
2017	Data sciences	10	32	15	0	5	37	0	68	8	19
2017	Policy	22	9	8	7	0	46	8	68	15	13
2017	Project management	0	25	12	0	6	34	24	58	15	17
2017	None of the above	23	18	11	4	5	33	7	68	15	43
2014	Client contact centre	10	17	22	4	0	37	10	51	7	30
2014	Compliance, inspection and enforcement	6	17	24	0	0	35	17	49	0	17
2014	Communications or public affairs	5	22	17	0	0	56	0	62	0	18
2014	Administration and operations	28	16	9	3	0	34	9	79	6	89
2014	Human resources	13	12	10	2	1	50	12	65	8	183
2014	Financial management	23	15	15	0	0	42	4	72	0	21
2014	Information management	12	16	11	0	17	28	17	50	30	18
2014	Information technology	14	21	14	2	0	38	11	69	5	45
2014	Internal audit	6	6	36	0	0	47	6	25	0	17
2014	Evaluation	11	10	12	0	4	50	12	56	11	48
2014	None of the above	9	5	22	4	3	45	12	33	17	54

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	28	19	5	5	19	0	65	12	21
2017	Compliance, inspection and enforcement	13	34	14	7	7	19	7	63	18	15
2017	Communications or public affairs	14	55	11	5	0	14	0	81	6	20
2017	Administration and operations	34	42	9	0	2	9	4	88	2	92
2017	Human resources	31	31	16	3	1	15	2	76	5	158
2017	Financial management	29	47	20	0	0	0	5	79	0	20
2017	Information management	29	27	12	11	0	21	0	72	13	10
2017	Information technology	44	20	15	3	2	14	2	76	6	60
2017	Internal audit	24	29	31	8	0	8	0	58	9	13
2017	Evaluation	23	38	17	0	6	15	0	72	7	34
2017	Data sciences	26	49	15	0	5	5	0	79	5	19
2017	Policy	30	39	8	8	0	15	0	82	9	13
2017	Project management	6	36	24	0	12	16	6	54	16	17
2017	None of the above	41	26	13	4	5	11	0	75	10	43
2014	Client contact centre	23	50	16	0	0	7	3	82	0	30
2014	Compliance, inspection and enforcement	6	29	36	0	0	23	6	50	0	17
2014	Communications or public affairs	5	33	22	5	0	34	0	59	8	18
2014	Administration and operations	36	33	11	1	2	16	1	83	4	89
2014	Human resources	26	31	14	2	1	24	2	76	5	182
2014	Financial management	28	29	10	0	0	33	0	85	0	21
2014	Information management	33	22	0	0	17	22	6	77	23	18
2014	Information technology	25	41	9	2	0	22	0	85	3	45
2014	Internal audit	11	48	18	0	0	23	0	76	0	17
2014	Evaluation	23	31	19	2	4	19	2	68	8	48
2014	None of the above	24	22	20	5	3	26	0	62	11	54

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	10	23	22	21	0	10	27	48	22
2017	Compliance, inspection and enforcement	13	19	13	7	34	0	13	38	47	15
2017	Communications or public affairs	11	38	21	16	15	0	0	48	31	19
2017	Administration and operations	14	18	24	18	20	0	6	34	41	92
2017	Human resources	17	22	26	18	16	0	1	39	34	157
2017	Financial management	14	10	16	20	35	0	5	26	58	20
2017	Information management	39	29	0	9	11	0	12	77	23	10
2017	Information technology	17	34	18	13	12	0	5	54	27	58
2017	Internal audit	31	23	15	22	8	0	0	55	30	13
2017	Evaluation	3	15	31	17	35	0	0	17	52	35
2017	Data sciences	25	43	10	10	11	0	0	69	21	19
2017	Policy	0	46	8	16	22	8	0	50	42	13
2017	Project management	18	48	12	0	17	0	6	70	18	17
2017	None of the above	20	18	23	14	22	3	0	39	37	43

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	25	32	17	18	0	0	33	35	22
2017	Compliance, inspection and enforcement	13	27	27	7	20	6	0	43	28	15
2017	Communications or public affairs	20	15	40	19	5	0	0	35	24	20
2017	Administration and operations	27	30	22	10	9	0	2	59	19	92
2017	Human resources	15	24	29	20	12	0	1	39	32	158
2017	Financial management	19	32	29	10	10	0	0	51	20	20
2017	Information management	11	20	9	18	31	0	12	35	55	10
2017	Information technology	23	23	20	19	13	0	2	47	33	59
2017	Internal audit	8	30	39	15	8	0	0	38	23	13
2017	Evaluation	11	33	38	8	8	0	0	45	17	35
2017	Data sciences	36	37	16	11	0	0	0	73	11	19
2017	Policy	8	46	9	30	0	8	0	58	33	13
2017	Project management	0	36	41	12	6	0	6	38	19	17
2017	None of the above	22	17	34	11	12	0	5	41	24	43

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	28	26	9	14	0	5	49	24	22
2017	Compliance, inspection and enforcement	26	27	7	20	20	0	0	53	40	15
2017	Communications or public affairs	5	25	45	20	5	0	0	30	25	20
2017	Administration and operations	33	28	20	13	2	0	4	64	16	92
2017	Human resources	19	27	32	12	9	0	1	46	22	158
2017	Financial management	25	39	25	0	11	0	0	64	11	20
2017	Information management	40	0	9	0	39	0	12	45	44	10
2017	Information technology	26	21	26	13	10	2	2	49	24	59
2017	Internal audit	8	30	24	38	0	0	0	38	38	13
2017	Evaluation	44	26	19	3	2	0	5	74	6	35
2017	Data sciences	31	38	26	5	0	0	0	69	5	19
2017	Policy	0	46	24	15	8	8	0	50	25	13
2017	Project management	13	32	43	0	6	0	6	48	6	16
2017	None of the above	30	22	25	14	4	0	5	55	19	43

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	24	17	23	23	0	0	37	46	22
2017	Compliance, inspection and enforcement	20	34	14	20	7	0	6	57	28	15
2017	Communications or public affairs	15	5	36	25	19	0	0	20	44	20
2017	Administration and operations	39	20	17	11	9	0	4	62	20	92
2017	Human resources	18	23	27	20	10	0	2	42	31	158
2017	Financial management	25	36	25	0	15	0	0	60	15	20
2017	Information technology	21	15	27	22	14	0	2	36	36	59
2017	Internal audit	8	42	15	26	0	0	8	55	28	12
2017	Evaluation	17	31	26	8	14	0	3	50	23	35
2017	Data sciences	41	17	26	11	0	5	0	61	11	19
2017	Policy	15	46	17	8	7	8	0	66	16	13
2017	Project management	18	30	22	12	12	0	6	51	25	17
2017	None of the above	25	17	30	18	7	0	3	43	26	43

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	4	22	9	9	0	5	58	19	22
2017	Compliance, inspection and enforcement	47	20	7	0	7	0	20	84	8	15
2017	Communications or public affairs	45	19	16	0	5	0	15	76	6	20
2017	Administration and operations	57	17	6	2	2	0	16	87	5	92
2017	Human resources	42	24	9	8	7	0	10	74	17	158
2017	Financial management	51	39	5	0	0	0	5	95	0	20
2017	Information management	29	18	0	0	0	0	53	100	0	10
2017	Information technology	44	25	11	7	5	2	7	75	13	59
2017	Internal audit	47	38	0	0	0	0	16	100	0	13
2017	Evaluation	49	28	8	3	3	0	9	84	7	35
2017	Data sciences	68	21	6	0	0	0	5	94	0	19
2017	Policy	31	31	16	15	0	8	0	67	16	13
2017	Project management	24	58	6	6	0	0	6	87	7	17
2017	None of the above	38	25	19	2	4	0	11	72	7	43

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	32	22	4	4	0	0	70	9	22
2017	Compliance, inspection and enforcement	20	20	47	7	7	0	0	40	13	15
2017	Communications or public affairs	31	15	33	16	5	0	0	46	21	19
2017	Administration and operations	35	29	17	9	4	0	6	68	14	92
2017	Human resources	30	30	18	14	7	1	1	60	22	158
2017	Financial management	35	39	21	0	5	0	0	74	5	20
2017	Information management	31	20	9	18	11	0	12	57	32	10
2017	Information technology	28	33	24	7	7	0	2	62	14	59
2017	Internal audit	23	24	31	22	0	0	0	47	22	13
2017	Evaluation	25	28	33	5	9	0	0	53	14	35
2017	Data sciences	33	31	21	10	5	0	0	64	15	19
2017	Policy	16	23	46	0	8	8	0	42	8	13
2017	Project management	24	50	7	12	7	0	0	74	19	16
2017	None of the above	21	22	34	9	9	0	5	46	19	42

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	27	46	5	4	0	5	42	9	22
2017	Compliance, inspection and enforcement	0	40	33	14	13	0	0	40	28	15
2017	Communications or public affairs	24	5	35	31	5	0	0	29	36	20
2017	Administration and operations	36	29	13	10	3	4	4	71	14	92
2017	Human resources	23	31	26	15	4	1	1	55	19	158
2017	Financial management	29	30	37	5	0	0	0	59	5	20
2017	Information management	28	10	0	9	19	0	33	58	42	10
2017	Information technology	32	20	23	10	12	2	2	54	23	59
2017	Internal audit	23	23	16	30	8	0	0	46	38	13
2017	Evaluation	21	45	17	8	6	3	0	68	15	34
2017	Data sciences	15	49	20	15	0	0	0	64	15	19
2017	Policy	24	15	23	8	23	8	0	41	33	13
2017	Project management	11	42	41	6	0	0	0	53	6	17
2017	None of the above	28	36	23	6	2	0	5	67	9	42

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	44	5	28	13	0	5	51	44	22
2017	Compliance, inspection and enforcement	7	39	34	7	13	0	0	46	20	15
2017	Communications or public affairs	14	29	35	21	0	0	0	43	21	20
2017	Administration and operations	33	34	15	10	4	1	2	70	15	91
2017	Human resources	16	28	29	21	6	0	0	44	27	158
2017	Financial management	25	35	29	5	6	0	0	60	11	20
2017	Information management	9	20	9	9	19	0	33	44	42	10
2017	Information technology	19	26	27	10	14	2	2	47	25	59
2017	Internal audit	16	23	53	8	0	0	0	39	8	13
2017	Evaluation	45	25	19	8	0	0	3	72	8	35
2017	Data sciences	10	32	38	20	0	0	0	42	20	19
2017	Policy	0	38	16	23	15	8	0	41	41	13
2017	Project management	11	36	47	0	6	0	0	47	6	17
2017	None of the above	23	36	16	11	9	0	5	62	22	42

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	27	27	13	4	0	5	53	18	22
2017	Compliance, inspection and enforcement	7	61	13	7	7	0	6	72	14	15
2017	Communications or public affairs	14	15	30	26	10	0	5	30	38	20
2017	Administration and operations	35	24	21	14	2	1	4	62	17	92
2017	Human resources	20	30	27	16	7	0	0	50	23	158
2017	Financial management	19	45	15	21	0	0	0	64	21	20
2017	Information management	9	20	20	0	28	0	22	38	36	10
2017	Information technology	18	33	27	10	10	0	2	52	20	60
2017	Internal audit	23	24	15	38	0	0	0	47	38	13
2017	Evaluation	50	28	5	5	5	3	3	83	12	35
2017	Data sciences	16	42	16	21	5	0	0	58	26	19
2017	Policy	16	23	24	15	15	8	0	41	33	13
2017	Project management	11	37	34	18	0	0	0	48	18	17
2017	None of the above	38	23	16	10	7	0	7	65	18	42

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	23	32	23	13	4	0	5	58	18	22
2017	Compliance, inspection and enforcement	0	47	20	33	0	0	0	47	33	15
2017	Communications or public affairs	24	25	20	20	10	0	0	50	30	20
2017	Administration and operations	39	30	19	7	1	0	5	72	9	91
2017	Human resources	28	28	22	11	11	0	0	56	22	158
2017	Financial management	25	40	10	21	5	0	0	65	25	20
2017	Information management	19	28	9	0	11	0	33	70	16	10
2017	Information technology	26	27	31	9	6	0	2	53	15	59
2017	Internal audit	46	16	30	8	0	0	0	62	8	13
2017	Evaluation	45	39	10	3	0	0	3	86	3	35
2017	Data sciences	41	27	26	0	5	0	0	69	5	19
2017	Policy	46	23	16	0	0	8	8	82	0	13
2017	Project management	29	36	18	12	0	0	6	69	12	17
2017	None of the above	34	35	14	7	4	0	5	73	12	42

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	19	27	8	5	0	60	13	22
2017	Compliance, inspection and enforcement	7	39	28	7	20	0	46	26	15
2017	Communications or public affairs	31	14	25	19	10	0	46	29	20
2017	Administration and operations	59	24	8	4	2	3	85	7	92
2017	Human resources	55	21	11	6	6	1	77	12	158
2017	Financial management	56	30	5	10	0	0	85	10	20
2017	Information management	52	20	0	18	11	0	72	28	10
2017	Information technology	60	18	10	7	3	2	80	10	60
2017	Internal audit	31	22	16	23	0	8	58	25	13
2017	Evaluation	43	32	19	6	0	0	75	6	35
2017	Data sciences	64	10	16	5	5	0	74	10	19
2017	Policy	47	23	15	8	8	0	70	15	13
2017	Project management	53	30	17	0	0	0	83	0	17
2017	None of the above	44	22	19	5	6	5	69	11	43

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	27	10	0	9	0	0	82	9	22
2017	Compliance, inspection and enforcement	40	41	0	13	0	0	7	86	14	15
2017	Communications or public affairs	65	25	5	0	0	5	0	95	0	20
2017	Administration and operations	71	7	4	11	2	0	5	82	14	92
2017	Human resources	72	14	5	4	2	0	4	89	6	158
2017	Financial management	90	10	0	0	0	0	0	100	0	20
2017	Information management	68	9	0	0	11	0	12	88	12	10
2017	Information technology	66	10	12	2	9	2	0	77	10	59
2017	Internal audit	53	15	8	8	0	8	8	81	9	13
2017	Evaluation	75	8	3	2	8	0	3	86	11	35
2017	Data sciences	69	15	0	5	5	0	5	89	11	19
2017	Policy	46	39	0	0	0	8	8	100	0	13
2017	Project management	82	11	0	0	6	0	0	94	6	17
2017	None of the above	72	10	4	5	4	0	5	86	9	43

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	22	19	10	9	0	0	63	19	22
2017	Compliance, inspection and enforcement	20	46	21	6	0	0	7	71	7	15
2017	Communications or public affairs	44	36	15	0	5	0	0	80	5	20
2017	Administration and operations	58	15	10	9	4	0	4	76	14	92
2017	Human resources	58	26	7	6	2	1	1	85	7	157
2017	Financial management	55	35	5	0	5	0	0	90	5	20
2017	Information management	62	27	0	0	11	0	0	89	11	10
2017	Information technology	51	22	16	5	3	0	3	75	9	59
2017	Internal audit	61	16	0	8	0	0	16	91	9	13
2017	Evaluation	60	32	5	3	0	0	0	92	3	35
2017	Data sciences	58	27	5	5	0	0	5	89	5	19
2017	Policy	54	31	0	0	0	8	8	100	0	13
2017	Project management	53	35	6	0	6	0	0	88	6	17
2017	None of the above	58	21	9	5	2	0	5	83	7	43

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	54	14	24	0	9	0	0	68	9	22
2017	Compliance, inspection and enforcement	33	27	21	6	7	0	7	64	14	15
2017	Communications or public affairs	59	10	31	0	0	0	0	69	0	20
2017	Administration and operations	62	14	9	5	4	0	5	81	10	92
2017	Human resources	64	19	9	7	1	0	1	83	8	158
2017	Financial management	55	40	5	0	0	0	0	95	0	20
2017	Information management	80	0	0	9	11	0	0	80	20	10
2017	Information technology	50	20	11	7	9	0	3	73	16	59
2017	Internal audit	46	16	31	0	0	0	8	66	0	13
2017	Evaluation	67	17	5	3	8	0	0	84	11	35
2017	Data sciences	48	27	5	5	10	0	5	79	16	19
2017	Policy	54	16	8	8	8	8	0	75	17	13
2017	Project management	41	29	17	6	6	0	0	71	12	17
2017	None of the above	61	14	4	7	6	0	8	81	14	43

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	5	9	18	0	0	28	63	24	22
2017	Compliance, inspection and enforcement	20	13	28	0	0	0	39	54	0	15
2017	Communications or public affairs	51	10	9	0	0	0	30	87	0	20
2017	Administration and operations	55	5	5	3	1	0	30	87	6	92
2017	Human resources	50	13	6	2	0	0	28	88	3	158
2017	Financial management	56	19	0	5	0	0	20	94	6	20
2017	Information management	52	9	9	0	0	0	30	87	0	10
2017	Information technology	52	15	4	3	2	0	24	89	7	59
2017	Internal audit	38	23	8	0	0	0	31	88	0	13
2017	Evaluation	56	5	0	0	0	0	39	100	0	35
2017	Data sciences	47	11	11	0	0	0	32	84	0	19
2017	Policy	38	9	16	0	0	8	30	74	0	13
2017	Project management	70	11	0	0	6	0	12	93	7	17
2017	None of the above	56	8	5	3	4	0	24	84	9	43

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	23	23	5	0	0	10	69	5	22
2017	Compliance, inspection and enforcement	53	14	20	6	0	0	7	72	7	15
2017	Communications or public affairs	75	5	10	0	0	0	10	89	0	20
2017	Administration and operations	76	11	3	2	0	0	8	94	2	92
2017	Human resources	71	20	6	2	0	0	1	92	2	156
2017	Financial management	80	15	0	0	0	0	5	100	0	20
2017	Information management	80	9	11	0	0	0	0	89	0	10
2017	Information technology	62	20	5	2	2	0	9	90	4	59
2017	Internal audit	69	0	8	0	0	0	23	90	0	13
2017	Evaluation	59	26	9	0	0	0	6	91	0	34
2017	Data sciences	74	5	0	0	0	0	21	100	0	19
2017	Policy	78	7	0	0	0	8	8	100	0	13
2017	Project management	82	6	0	6	0	0	6	93	7	17
2017	None of the above	66	19	2	0	0	0	13	97	0	43

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	28	14	0	4	0	5	81	4	22
2017	Compliance, inspection and enforcement	60	7	21	7	0	0	6	71	7	15
2017	Communications or public affairs	75	20	0	0	0	0	5	100	0	20
2017	Administration and operations	73	3	3	9	2	2	7	85	12	92
2017	Human resources	72	13	5	3	3	0	5	89	6	158
2017	Financial management	80	20	0	0	0	0	0	100	0	20
2017	Information management	69	11	11	0	9	0	0	80	9	10
2017	Information technology	69	13	9	2	3	0	3	85	5	59
2017	Internal audit	76	8	0	0	0	8	8	100	0	13
2017	Evaluation	76	12	3	0	0	0	9	97	0	35
2017	Data sciences	69	16	5	0	5	0	5	89	5	19
2017	Policy	69	15	9	0	0	8	0	91	0	13
2017	Project management	58	17	11	6	0	0	6	81	7	17
2017	None of the above	72	9	7	3	2	0	7	87	5	43

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	28	14	0	4	5	81	4	22
2017	Compliance, inspection and enforcement	19	54	20	7	0	0	73	7	15
2017	Communications or public affairs	25	41	29	0	5	0	66	5	20
2017	Administration and operations	43	21	19	10	4	3	66	14	92
2017	Human resources	49	29	14	4	2	1	79	7	158
2017	Financial management	30	45	20	5	0	0	75	5	20
2017	Information technology	54	34	7	2	0	3	91	2	59
2017	Internal audit	24	46	8	0	15	8	75	16	13
2017	Evaluation	41	39	12	5	2	0	80	8	35
2017	Data sciences	49	26	5	10	5	5	79	16	19
2017	Policy	38	39	15	0	8	0	77	8	13
2017	Project management	24	42	34	0	0	0	66	0	17
2017	None of the above	42	33	19	3	0	3	78	3	43

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	36	32	22	4	0	42	27	22
2017	Compliance, inspection and enforcement	0	21	50	21	7	0	21	28	14
2017	Communications or public affairs	5	14	61	20	0	0	19	20	20
2017	Administration and operations	15	38	33	11	3	0	53	14	92
2017	Human resources	8	34	37	19	2	0	42	21	158
2017	Financial management	5	39	36	20	0	0	44	20	20
2017	Information management	12	40	11	27	11	0	52	38	10
2017	Information technology	13	28	33	13	10	2	43	24	60
2017	Internal audit	0	16	61	23	0	0	16	23	13
2017	Evaluation	17	32	40	3	8	0	49	11	35
2017	Data sciences	10	33	51	6	0	0	43	6	19
2017	Policy	0	23	54	23	0	0	23	23	13
2017	Project management	6	24	70	0	0	0	30	0	17
2017	None of the above	5	29	43	18	2	3	35	21	43

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	4	33	39	4	20	0	0	24	37	21
2017	Compliance, inspection and enforcement	7	40	33	20	0	0	0	20	47	15
2017	Communications or public affairs	0	40	50	9	0	0	0	9	40	20
2017	Administration and operations	4	17	35	30	13	0	0	43	22	92
2017	Human resources	6	18	43	23	9	0	0	33	25	156
2017	Financial management	10	15	31	30	10	0	5	42	26	20
2017	Information management	20	28	11	9	9	0	22	24	62	10
2017	Information technology	17	11	35	25	12	0	0	37	28	60
2017	Internal audit	0	15	69	16	0	0	0	16	15	13
2017	Evaluation	11	2	32	44	11	0	0	55	14	35
2017	Data sciences	5	6	46	27	16	0	0	43	11	19
2017	Policy	0	38	47	15	0	0	0	15	38	13
2017	Project management	0	12	58	24	0	6	0	26	13	17
2017	None of the above	2	26	51	14	4	3	0	19	29	43

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	48	20	13	5	9	58	20	22
2017	Compliance, inspection and enforcement	27	32	34	0	7	0	59	7	15
2017	Communications or public affairs	5	71	20	0	5	0	75	5	20
2017	Administration and operations	34	38	16	5	3	3	75	9	92
2017	Human resources	25	46	11	8	4	5	75	13	158
2017	Financial management	19	52	15	15	0	0	70	15	20
2017	Information management	29	52	0	0	8	11	91	9	10
2017	Information technology	22	38	20	12	3	5	63	16	60
2017	Internal audit	16	31	24	23	7	0	47	30	13
2017	Evaluation	16	54	15	6	6	3	72	12	35
2017	Data sciences	21	53	11	5	5	5	78	11	19
2017	Policy	22	39	15	8	8	8	67	17	13
2017	Project management	24	46	24	0	0	6	75	0	17
2017	None of the above	33	31	15	9	2	10	71	13	43

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	37	18	27	9	0	45	36	22
2017	Compliance, inspection and enforcement	14	21	7	28	29	0	36	57	14
2017	Communications or public affairs	15	10	20	50	5	0	25	55	20
2017	Administration and operations	22	52	11	7	5	3	76	12	92
2017	Human resources	24	45	13	14	4	1	70	17	158
2017	Financial management	24	61	5	5	0	5	90	5	20
2017	Information management	10	40	21	9	19	0	51	28	10
2017	Information technology	8	38	28	8	12	5	49	21	60
2017	Internal audit	23	24	15	23	15	0	47	38	13
2017	Evaluation	25	44	14	12	5	0	69	17	35
2017	Data sciences	0	43	36	10	5	5	46	16	19
2017	Policy	8	62	8	15	0	8	75	17	13
2017	Project management	0	48	34	18	0	0	48	18	17
2017	None of the above	21	43	14	10	6	5	68	17	43

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Compliance, inspection and enforcement	33	67	15
2017	Administration and operations	20	80	92
2017	Human resources	22	78	157
2017	Financial management	29	71	20
2017	Information technology	22	78	60
2017	Evaluation	19	81	35
2017	Data sciences	26	74	19
2017	None of the above	25	75	43
2014	Administration and operations	17	83	89
2014	Human resources	26	74	183
2014	Information management	44	56	18
2014	Information technology	20	80	45
2014	Evaluation	25	75	48
2014	None of the above	24	76	54

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	84	16	19
2017	Human resources	92	8	34
2017	Information technology	68	32	13
2017	None of the above	100	0	11
2014	Administration and operations	81	19	16
2014	Human resources	80	20	49
2014	Evaluation	91	9	12
2014	None of the above	100	0	13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	33	48	7	12	0	0	0	80	12	16
2017	Human resources	39	51	6	0	3	0	0	90	3	31
2017	None of the above	49	25	9	0	8	9	0	82	9	11
2014	Administration and operations	39	31	8	8	15	0	0	69	23	13
2014	Human resources	43	36	10	5	5	0	0	79	10	39
2014	Evaluation	73	18	0	9	0	0	0	91	9	11
2014	None of the above	38	37	0	16	0	0	8	82	18	13

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	14	13	14	12	10	0	42	58	22
2017	Compliance, inspection and enforcement	27	20	20	20	13	0	0	27	73	15
2017	Communications or public affairs	20	46	20	5	4	5	0	21	79	20
2017	Administration and operations	27	25	13	15	16	3	1	28	72	92
2017	Human resources	24	26	21	12	13	3	1	25	75	158
2017	Financial management	25	30	15	15	5	0	10	28	72	20
2017	Information management	42	19	9	0	11	10	8	52	48	10
2017	Information technology	22	30	30	8	7	2	2	23	77	60
2017	Internal audit	63	15	23	0	0	0	0	63	37	13
2017	Evaluation	6	23	30	14	24	3	0	6	94	35
2017	Data sciences	26	26	22	11	10	5	0	28	72	19
2017	Policy	15	23	24	0	23	15	0	17	83	13
2017	Project management	6	35	30	6	11	12	0	7	93	17
2017	None of the above	26	20	29	15	11	0	0	26	74	42

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	9	11
2017	Compliance, inspection and enforcement	27	11
2017	Communications or public affairs	20	15
2017	Administration and operations	29	62
2017	Human resources	19	113
2017	Financial management	0	13
2017	Information technology	18	44
2017	Evaluation	16	32
2017	Data sciences	38	13
2017	Project management	6	14
2017	None of the above	26	32

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	36	11
2017	Compliance, inspection and enforcement	26	11
2017	Communications or public affairs	7	15
2017	Administration and operations	29	62
2017	Human resources	46	113
2017	Financial management	31	13
2017	Information technology	41	44
2017	Evaluation	40	32
2017	Data sciences	46	13
2017	Project management	51	14
2017	None of the above	55	32

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Compliance, inspection and enforcement	36	11
2017	Communications or public affairs	13	15
2017	Administration and operations	24	62
2017	Human resources	20	113
2017	Financial management	22	13
2017	Information technology	16	44
2017	Evaluation	26	32
2017	Data sciences	22	13
2017	Project management	21	14
2017	None of the above	15	32

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	36	11
2017	Compliance, inspection and enforcement	45	11
2017	Communications or public affairs	32	15
2017	Administration and operations	41	62
2017	Human resources	48	113
2017	Financial management	54	13
2017	Information technology	38	44
2017	Evaluation	32	32
2017	Data sciences	24	13
2017	Project management	56	14
2017	None of the above	47	32

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	0	11
2017	Compliance, inspection and enforcement	0	11
2017	Communications or public affairs	13	15
2017	Administration and operations	2	62
2017	Human resources	5	113
2017	Financial management	0	13
2017	Information technology	2	44
2017	Evaluation	15	32
2017	Data sciences	7	13
2017	Project management	0	14
2017	None of the above	4	32

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	54	11
2017	Compliance, inspection and enforcement	19	11
2017	Communications or public affairs	47	15
2017	Administration and operations	43	62
2017	Human resources	45	113
2017	Financial management	38	13
2017	Information technology	48	44
2017	Evaluation	61	32
2017	Data sciences	38	13
2017	Project management	55	14
2017	None of the above	47	32

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Client contact centre	11	30	20	18	21	0	10
2017	Compliance, inspection and enforcement	0	45	29	9	9	9	11
2017	Communications or public affairs	20	48	18	7	7	0	15
2017	Administration and operations	2	56	16	5	5	15	59
2017	Human resources	4	56	21	7	5	7	112
2017	Financial management	9	52	8	8	15	8	13
2017	Information technology	16	44	18	9	7	7	45
2017	Evaluation	0	58	12	10	11	10	31
2017	Data sciences	15	63	7	7	7	0	13
2017	Project management	0	52	0	13	14	21	14
2017	None of the above	8	25	31	7	14	16	31

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	16	35	15	17	0	17	19	39	12
2017	Compliance, inspection and enforcement	9	9	10	27	35	0	9	20	69	11
2017	Communications or public affairs	27	21	14	13	7	0	18	59	24	15
2017	Administration and operations	11	23	10	31	15	2	8	38	51	63
2017	Human resources	9	26	13	17	21	3	12	40	45	115
2017	Financial management	22	23	0	23	8	0	24	59	41	13
2017	Information technology	16	13	20	20	11	2	18	35	39	45
2017	Evaluation	12	30	15	24	7	6	7	49	34	32
2017	Data sciences	15	31	15	16	16	0	7	50	34	13
2017	Project management	14	23	21	7	22	7	7	42	33	14
2017	None of the above	10	31	21	21	16	0	0	42	37	32

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	0	0	18	9	52	0	20	0	77	11
2017	Compliance, inspection and enforcement	0	12	0	10	59	10	10	14	86	10
2017	Communications or public affairs	0	22	6	13	33	7	20	30	62	15
2017	Administration and operations	0	2	10	25	58	0	6	2	88	63
2017	Human resources	1	5	11	18	50	2	13	7	79	115
2017	Financial management	0	15	8	30	38	0	9	16	75	13
2017	Information technology	2	16	11	16	41	0	13	21	66	44
2017	Evaluation	0	3	10	12	54	12	10	3	84	32
2017	Data sciences	0	7	16	16	46	0	15	9	73	13
2017	Project management	0	0	28	15	50	7	0	0	70	14
2017	None of the above	0	8	12	19	58	0	3	8	79	32

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)