2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 53 8 9 3 0 0 79 13 55
2017 CS-01 33 39 8 14 6 0 0 72 20 15
2017 CS-02 24 51 6 13 6 0 0 75 19 16
2017 CS-03 21 57 14 7 0 0 0 79 7 14
2014 CS 49 33 9 9 0 0 0 81 9 43
2014 CS-02 62 23 8 8 0 0 0 85 8 13
2014 CS-03 35 41 6 18 0 0 0 76 18 17
2011 CS 35 52 3 10 0 0 0 87 10 62
2011 CS-02 46 42 4 8 0 0 0 88 8 24
2011 CS-03 22 61 4 13 0 0 0 83 13 23
2008 CS 54 28 9 9 0 0 0 82 9 57
2008 CS-02 55 20 20 5 0 0 0 75 5 20
2008 CS-03 58 37 0 5 0 0 0 95 5 19

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 33 13 2 2 0 0 83 4 55
2017 CS-01 60 26 14 0 0 0 0 86 0 15
2017 CS-02 68 13 6 6 6 0 0 81 13 16
2017 CS-03 14 57 29 0 0 0 0 71 0 14
2014 CS 49 37 7 5 0 2 0 88 5 43
2014 CS-02 54 23 15 8 0 0 0 77 8 13
2014 CS-03 47 41 0 6 0 6 0 94 6 17
2011 CS 51 35 8 2 3 0 2 87 5 63
2011 CS-02 56 32 8 4 0 0 0 88 4 25
2011 CS-03 35 39 13 0 9 0 4 77 9 23
2008 CS 46 35 9 9 0 0 2 82 9 57
2008 CS-02 65 20 5 5 0 0 5 89 5 20
2008 CS-03 32 53 11 5 0 0 0 84 5 19

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 54 30 7 7 2 0 0 84 9 55
2017 CS-01 54 27 6 13 0 0 0 81 13 15
2017 CS-02 62 19 6 6 6 0 0 81 13 16
2017 CS-03 43 36 14 7 0 0 0 79 7 14
2014 CS 53 30 7 7 2 0 0 84 9 43
2014 CS-02 62 23 15 0 0 0 0 85 0 13
2014 CS-03 47 29 6 12 6 0 0 76 18 17
2011 CS 43 30 6 14 5 0 2 74 19 63
2011 CS-02 52 20 16 12 0 0 0 72 12 25
2011 CS-03 35 35 0 22 4 0 4 73 27 23
2008 CS 49 25 7 14 5 0 0 74 19 57
2008 CS-02 65 15 10 10 0 0 0 80 10 20
2008 CS-03 47 21 5 16 11 0 0 68 26 19

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 36 7 7 5 0 0 80 13 55
2017 CS-01 54 27 0 20 0 0 0 80 20 15
2017 CS-02 43 38 0 6 13 0 0 81 19 16
2017 CS-03 28 36 29 0 7 0 0 64 7 14
2014 CS 30 19 19 16 16 0 0 49 33 43
2014 CS-02 46 23 15 0 15 0 0 69 15 13
2014 CS-03 18 18 18 24 24 0 0 35 47 17
2011 CS 38 35 8 13 5 0 2 74 18 63
2011 CS-02 36 36 8 12 4 0 4 75 17 25
2011 CS-03 35 35 13 13 4 0 0 70 17 23

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 42 11 9 5 0 2 74 15 55
2017 CS-01 20 41 14 12 7 0 7 64 20 15
2017 CS-02 38 43 6 6 6 0 0 81 13 16
2017 CS-03 21 36 21 14 7 0 0 57 21 14
2014 CS 21 49 12 14 5 0 0 70 19 43
2014 CS-02 31 54 8 0 8 0 0 85 8 13
2014 CS-03 12 47 12 24 6 0 0 59 29 17
2011 CS 37 35 11 10 6 0 2 73 16 63
2011 CS-02 36 32 8 12 8 0 4 71 21 25
2011 CS-03 30 39 22 4 4 0 0 70 9 23
2008 CS 35 46 12 7 0 0 0 81 7 57
2008 CS-02 30 45 15 10 0 0 0 75 10 20
2008 CS-03 32 53 11 5 0 0 0 84 5 19

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 22 18 0 4 0 0 78 4 55
2017 CS-01 46 26 20 0 8 0 0 72 8 15
2017 CS-02 75 13 6 0 6 0 0 87 6 16
2017 CS-03 43 29 29 0 0 0 0 71 0 14
2014 CS 40 44 7 7 2 0 0 84 9 43
2014 CS-02 46 31 8 8 8 0 0 77 15 13
2014 CS-03 35 41 12 12 0 0 0 76 12 17
2011 CS 49 41 3 2 5 0 0 90 6 63
2011 CS-02 56 28 4 0 12 0 0 84 12 25
2011 CS-03 43 48 4 4 0 0 0 91 4 23
2008 CS 39 46 14 0 2 0 0 84 2 57
2008 CS-02 45 45 10 0 0 0 0 90 0 20
2008 CS-03 42 37 21 0 0 0 0 79 0 19

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 46 37 11 0 6 0 0 83 6 54
2017 CS-01 26 46 14 0 14 0 0 72 14 15
2017 CS-02 59 27 7 0 7 0 0 86 7 15
2017 CS-03 43 43 14 0 0 0 0 86 0 14
2014 CS 51 37 5 7 0 0 0 88 7 43
2014 CS-02 54 38 0 8 0 0 0 92 8 13
2014 CS-03 47 35 12 6 0 0 0 82 6 17
2011 CS 54 33 3 6 2 0 2 89 8 63
2011 CS-02 52 32 4 4 4 0 4 88 8 25
2011 CS-03 43 39 4 13 0 0 0 83 13 23
2008 CS 47 47 2 4 0 0 0 95 4 57
2008 CS-02 60 30 5 5 0 0 0 90 5 20
2008 CS-03 53 47 0 0 0 0 0 100 0 19

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 42 39 8 6 6 0 0 81 11 54
2017 CS-01 45 41 8 7 0 0 0 86 7 15
2017 CS-02 55 25 0 6 13 0 0 81 19 16
2017 CS-03 15 46 23 8 8 0 0 62 15 13
2014 CS 40 35 12 12 2 0 0 74 14 43
2014 CS-02 62 15 15 8 0 0 0 77 8 13
2014 CS-03 18 41 12 24 6 0 0 59 29 17

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 31 22 4 9 0 0 65 13 54
2017 CS-01 41 33 20 0 7 0 0 73 7 15
2017 CS-02 39 41 7 0 14 0 0 80 14 15
2017 CS-03 21 21 43 14 0 0 0 43 14 14
2014 CS 37 37 16 7 2 0 0 74 9 43
2014 CS-02 46 31 23 0 0 0 0 77 0 13
2014 CS-03 29 47 6 12 6 0 0 76 18 17
2011 CS 32 51 3 6 6 0 2 84 13 63
2011 CS-02 32 52 4 4 8 0 0 84 12 25
2011 CS-03 30 48 4 9 4 0 4 82 14 23

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 17 20 7 8 2 9 60 17 55
2017 CS-01 32 13 27 7 8 7 7 52 17 15
2017 CS-02 55 13 6 0 13 0 13 78 15 16
2017 CS-03 21 14 36 14 7 0 7 38 23 14
2014 CS 42 35 5 5 7 0 7 83 13 43
2014 CS-02 46 38 0 0 15 0 0 85 15 13
2014 CS-03 41 29 6 6 6 0 12 80 13 17
2011 CS 40 27 8 6 11 2 6 72 19 63
2011 CS-02 40 32 4 8 8 4 4 78 17 25
2011 CS-03 43 22 13 0 13 0 9 71 14 23
2008 CS 44 21 9 16 5 0 5 69 22 57
2008 CS-02 50 10 20 5 5 0 10 67 11 20
2008 CS-03 53 21 5 16 0 0 5 78 17 19

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 38 13 2 9 0 0 76 12 55
2017 CS-01 46 38 0 8 8 0 0 84 16 15
2017 CS-02 30 45 13 0 13 0 0 75 13 16
2017 CS-03 36 29 29 0 7 0 0 64 7 14
2014 CS 33 49 9 7 2 0 0 81 9 43
2014 CS-02 38 38 15 0 8 0 0 77 8 13
2014 CS-03 29 53 6 12 0 0 0 82 12 17
2011 CS 44 37 8 6 5 0 0 81 11 63
2011 CS-02 36 32 12 12 8 0 0 68 20 25
2011 CS-03 43 43 9 0 4 0 0 87 4 23
2008 CS 48 29 21 2 0 0 0 77 2 56
2008 CS-02 65 15 15 5 0 0 0 80 5 20
2008 CS-03 33 44 22 0 0 0 0 78 0 18

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 26 20 11 9 0 0 60 20 55
2017 CS-01 33 33 14 14 7 0 0 65 20 15
2017 CS-02 43 19 19 6 13 0 0 62 19 16
2017 CS-03 28 14 29 21 7 0 0 43 29 14
2014 CS 23 51 9 9 7 0 0 74 16 43
2014 CS-02 23 54 15 0 8 0 0 77 8 13
2014 CS-03 24 41 12 18 6 0 0 65 24 17
2011 CS 30 35 14 14 6 0 0 65 21 63
2011 CS-02 28 36 12 12 12 0 0 64 24 25
2011 CS-03 30 30 26 9 4 0 0 61 13 23

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 40 14 19 9 0 0 58 28 55
2017 CS-01 26 20 12 27 14 0 0 46 42 15
2017 CS-02 18 56 6 13 6 0 0 75 19 16
2017 CS-03 0 43 29 14 14 0 0 43 29 14

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 33 18 13 6 0 0 63 19 55
2017 CS-01 33 13 32 14 8 0 0 46 22 15
2017 CS-02 30 51 0 6 13 0 0 81 19 16
2017 CS-03 28 21 29 21 0 0 0 50 21 14
2014 CS 44 33 12 12 0 0 0 77 12 43
2014 CS-02 62 23 15 0 0 0 0 85 0 13
2014 CS-03 35 29 18 18 0 0 0 65 18 17
2011 CS 43 48 5 3 2 0 0 90 5 63
2011 CS-02 36 48 8 8 0 0 0 84 8 25
2011 CS-03 35 57 4 0 4 0 0 91 4 23
2008 CS 46 45 5 2 2 0 0 91 4 56
2008 CS-02 50 40 5 5 0 0 0 90 5 20
2008 CS-03 39 56 6 0 0 0 0 94 0 18

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 36 11 9 15 0 0 65 24 55
2017 CS-01 26 33 6 14 21 0 0 59 35 15
2017 CS-02 31 44 6 6 13 0 0 75 19 16
2017 CS-03 21 29 29 7 14 0 0 50 21 14

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 60 22 6 6 4 2 0 84 10 53
2017 CS-01 78 6 0 8 0 8 0 91 9 15
2017 CS-02 61 26 0 7 7 0 0 87 13 15
2017 CS-03 50 36 7 7 0 0 0 86 7 14
2014 CS 67 26 7 0 0 0 0 93 0 43
2014 CS-02 62 31 8 0 0 0 0 92 0 13
2014 CS-03 65 24 12 0 0 0 0 88 0 17
2011 CS 60 34 2 5 0 0 0 94 5 62
2011 CS-02 46 46 0 8 0 0 0 92 8 24
2011 CS-03 65 26 4 4 0 0 0 91 4 23

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 30 17 9 11 0 0 62 20 54
2017 CS-01 33 20 29 12 7 0 0 52 19 15
2017 CS-02 30 51 0 6 13 0 0 81 19 16
2017 CS-03 28 14 29 14 14 0 0 43 29 14
2014 CS 30 40 9 14 7 0 0 70 21 43
2014 CS-02 31 23 15 23 8 0 0 54 31 13
2014 CS-03 29 41 12 12 6 0 0 71 18 17
2011 CS 32 44 10 6 8 0 0 76 14 63
2011 CS-02 28 36 20 8 8 0 0 64 16 25
2011 CS-03 26 52 4 9 9 0 0 78 17 23

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 22 15 6 17 0 0 62 23 54
2017 CS-01 46 13 0 20 21 0 0 59 41 15
2017 CS-02 36 45 6 0 13 0 0 81 13 16
2017 CS-03 28 14 36 0 21 0 0 43 21 14
2014 CS 30 40 12 16 2 0 0 70 19 43
2014 CS-02 38 38 8 15 0 0 0 77 15 13
2014 CS-03 24 47 12 12 6 0 0 71 18 17

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 35 30 15 13 8 0 0 65 21 54
2017 CS-01 33 41 6 13 8 0 0 73 21 15
2017 CS-02 36 38 6 13 6 0 0 75 19 16
2017 CS-03 28 7 36 14 14 0 0 36 29 14
2014 CS 30 37 19 7 7 0 0 67 14 43
2014 CS-02 38 15 8 23 15 0 0 54 38 13
2014 CS-03 29 47 18 0 6 0 0 76 6 17
2011 CS 39 40 8 8 3 0 2 80 11 62
2011 CS-02 32 40 12 12 0 0 4 75 13 25
2011 CS-03 39 43 4 4 9 0 0 83 13 23

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 46 32 11 2 10 0 0 78 11 54
2017 CS-01 52 27 12 0 8 0 0 80 8 15
2017 CS-02 49 32 6 0 13 0 0 81 13 16
2017 CS-03 36 36 14 7 7 0 0 71 14 14
2014 CS 37 47 12 5 0 0 0 84 5 43
2014 CS-02 46 31 15 8 0 0 0 77 8 13
2014 CS-03 35 47 12 6 0 0 0 82 6 17
2011 CS 49 40 5 5 2 0 0 89 6 63
2011 CS-02 40 44 8 4 4 0 0 84 8 25
2011 CS-03 52 39 4 4 0 0 0 91 4 23
2008 CS 55 38 7 0 0 0 0 93 0 56
2008 CS-02 75 20 5 0 0 0 0 95 0 20
2008 CS-03 39 50 11 0 0 0 0 89 0 18

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 29 16 14 5 2 0 63 20 55
2017 CS-01 48 20 12 13 7 0 0 68 20 15
2017 CS-02 50 38 12 0 0 0 0 88 0 16
2017 CS-03 14 36 7 28 7 7 0 54 38 14
2014 CS 47 30 14 9 0 0 0 77 9 43
2014 CS-02 54 23 23 0 0 0 0 77 0 13
2014 CS-03 35 41 6 18 0 0 0 76 18 17
2011 CS 29 44 19 5 3 0 0 73 8 63
2011 CS-02 52 32 16 0 0 0 0 84 0 25
2011 CS-03 17 57 13 9 4 0 0 74 13 23
2008 CS 26 53 14 4 2 0 2 80 5 57
2008 CS-02 35 55 5 0 0 0 5 95 0 20
2008 CS-03 26 58 11 5 0 0 0 84 5 19

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 33 30 13 6 2 2 19 50 54
2017 CS-01 7 21 29 22 14 7 0 39 30 14
2017 CS-02 19 25 37 12 6 0 0 18 45 16
2017 CS-03 21 43 29 0 0 0 7 0 69 14
2014 CS 16 23 51 7 2 0 0 9 40 43
2014 CS-02 8 38 46 0 8 0 0 8 46 13
2014 CS-03 29 12 47 12 0 0 0 12 41 17
2011 CS 14 27 35 13 6 2 3 20 43 63
2011 CS-02 12 12 44 8 16 4 4 26 26 25
2011 CS-03 17 35 26 17 0 0 4 18 55 23
2008 CS 4 30 49 12 4 0 2 16 34 57
2008 CS-02 10 20 40 20 5 0 5 26 32 20
2008 CS-03 0 32 53 11 5 0 0 16 32 19

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 30 19 11 13 6 5 28 51 53
2017 CS-01 7 28 15 7 22 14 7 37 44 14
2017 CS-02 13 38 6 13 18 6 5 35 58 16
2017 CS-03 29 21 29 14 0 0 7 15 54 14
2014 CS 14 28 26 28 5 0 0 33 42 43
2014 CS-02 8 62 8 23 0 0 0 23 69 13
2014 CS-03 24 18 35 18 6 0 0 24 41 17
2011 CS 6 22 30 27 8 2 5 37 31 63
2011 CS-02 4 16 28 28 16 4 4 48 22 25
2011 CS-03 9 26 26 26 4 0 9 33 38 23
2008 CS 2 16 33 32 14 2 2 47 18 57
2008 CS-02 0 10 35 40 10 0 5 53 11 20
2008 CS-03 0 16 32 32 16 5 0 50 17 19

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 8 34 26 14 11 6 2 27 45 53
2017 CS-01 14 21 29 22 7 7 0 32 38 14
2017 CS-02 6 19 25 13 24 13 0 43 29 16
2017 CS-03 7 50 29 0 7 0 7 7 62 14
2014 CS 19 23 42 9 7 0 0 16 42 43
2014 CS-02 15 23 38 23 0 0 0 23 38 13
2014 CS-03 29 29 29 6 6 0 0 12 59 17
2011 CS 11 27 32 22 5 0 3 28 39 63
2011 CS-02 8 28 36 16 8 0 4 25 38 25
2011 CS-03 13 30 30 17 4 0 4 23 45 23
2008 CS 16 18 43 14 5 2 2 20 35 56
2008 CS-02 15 5 40 25 10 0 5 37 21 20
2008 CS-03 11 22 50 11 0 6 0 12 35 18

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 19 34 13 11 2 4 26 38 53
2017 CS-01 14 14 15 14 29 7 7 50 32 14
2017 CS-02 25 13 32 18 12 0 0 30 38 16
2017 CS-03 7 36 43 7 0 0 7 8 46 14
2014 CS 12 19 40 23 7 0 0 30 30 43
2014 CS-02 8 31 31 31 0 0 0 31 38 13
2014 CS-03 18 12 41 24 6 0 0 29 29 17
2011 CS 8 22 30 25 10 2 3 37 32 63
2011 CS-02 4 16 28 32 12 4 4 48 22 25
2011 CS-03 9 17 30 26 13 0 4 41 27 23
2008 CS 4 16 39 28 11 0 4 40 20 57
2008 CS-02 0 0 30 45 20 0 5 68 0 20
2008 CS-03 5 16 42 21 11 0 5 33 22 19

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 24 17 35 11 8 0 5 20 43 54
2017 CS-01 33 0 27 13 21 0 7 36 35 15
2017 CS-02 20 7 34 26 7 0 6 35 29 15
2017 CS-03 14 29 50 0 0 0 7 0 46 14
2014 CS 35 35 23 5 0 0 2 5 71 43
2014 CS-02 31 46 15 0 0 0 8 0 83 13
2014 CS-03 41 29 24 6 0 0 0 6 71 17
2011 CS 27 21 27 14 8 0 3 23 49 63
2011 CS-02 16 8 28 24 20 0 4 46 25 25
2011 CS-03 35 22 30 9 0 0 4 9 59 23
2008 CS 12 12 53 12 7 0 4 20 25 57
2008 CS-02 0 10 65 10 10 0 5 21 11 20
2008 CS-03 5 16 47 21 5 0 5 28 22 19

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 30 15 3 4 7 4 8 74 54
2017 CS-01 28 14 22 0 15 14 7 20 53 14
2017 CS-02 45 19 19 6 0 12 0 6 72 16
2017 CS-03 43 43 0 7 0 0 7 7 93 14
2014 CS 9 33 30 19 7 0 2 26 43 43
2014 CS-02 15 38 23 15 8 0 0 23 54 13
2014 CS-03 6 29 41 6 12 0 6 19 38 17
2011 CS 6 10 25 38 17 0 3 57 16 63
2011 CS-02 4 12 16 28 36 0 4 67 17 25
2011 CS-03 9 9 39 30 9 0 4 41 18 23
2008 CS 7 11 39 23 18 0 4 42 18 57
2008 CS-02 0 5 30 25 35 0 5 63 5 20
2008 CS-03 5 16 53 16 5 0 5 22 22 19

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 20 35 13 8 7 2 22 39 54
2017 CS-01 14 14 36 0 15 21 0 20 35 14
2017 CS-02 25 6 25 31 6 5 0 39 34 16
2017 CS-03 7 36 28 14 7 0 7 23 46 14
2014 CS 12 23 51 12 2 0 0 14 35 43
2014 CS-02 23 15 62 0 0 0 0 0 38 13
2014 CS-03 6 29 41 18 6 0 0 24 35 17
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 29 6 9 0 0 0 85 9 55
2017 CS-01 66 13 14 7 0 0 0 79 7 15
2017 CS-02 50 31 6 13 0 0 0 81 13 16
2017 CS-03 43 43 0 14 0 0 0 86 14 14
2014 CS 60 35 2 0 2 0 0 95 2 43
2014 CS-02 62 38 0 0 0 0 0 100 0 13
2014 CS-03 47 41 6 0 6 0 0 88 6 17
2011 CS 52 27 6 6 5 0 3 82 11 63
2011 CS-02 56 24 12 4 0 0 4 83 4 25
2011 CS-03 39 30 4 9 13 0 4 73 23 23
2008 CS 56 28 5 7 4 0 0 84 11 57
2008 CS-02 55 35 5 5 0 0 0 90 5 20
2008 CS-03 47 26 5 16 5 0 0 74 21 19

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 24 31 13 15 7 6 4 61 25 54
2017 CS-01 26 25 8 27 7 7 0 55 36 15
2017 CS-02 24 38 0 13 6 13 6 76 24 16
2017 CS-03 23 23 23 8 15 0 8 50 25 13
2014 CS 21 33 19 14 7 0 7 58 23 43
2014 CS-02 31 23 0 31 8 0 8 58 42 13
2014 CS-03 18 35 24 6 12 0 6 56 19 17

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 29 8 9 9 0 0 74 19 55
2017 CS-01 46 19 8 7 21 0 0 65 27 15
2017 CS-02 50 31 6 6 6 0 0 81 13 16
2017 CS-03 36 29 14 14 7 0 0 64 21 14
2014 CS 53 23 12 7 5 0 0 77 12 43
2014 CS-02 69 8 8 8 8 0 0 77 15 13
2014 CS-03 35 41 18 0 6 0 0 76 6 17

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 32 34 11 9 9 4 0 69 20 55
2017 CS-01 33 26 6 8 21 7 0 63 31 15
2017 CS-02 43 19 6 19 6 6 0 66 27 16
2017 CS-03 14 50 21 7 7 0 0 64 14 14
2014 CS 23 44 12 14 5 0 2 69 19 43
2014 CS-02 46 23 8 15 8 0 0 69 23 13
2014 CS-03 6 47 18 18 6 0 6 56 25 17
2011 CS 26 42 10 15 3 3 2 71 19 62
2011 CS-02 16 48 12 12 0 8 4 73 14 25
2011 CS-03 27 41 9 14 9 0 0 68 23 22
2008 CS 44 44 4 5 4 0 0 88 9 57
2008 CS-02 50 40 5 0 5 0 0 90 5 20
2008 CS-03 42 42 5 5 5 0 0 84 11 19

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 17 19 13 13 7 2 52 28 55
2017 CS-01 13 7 35 13 13 13 7 24 32 15
2017 CS-02 43 6 6 19 13 13 0 56 36 16
2017 CS-03 14 29 29 14 14 0 0 43 29 14
2014 CS 16 30 16 9 12 12 5 56 25 43
2014 CS-02 23 15 8 15 23 8 8 45 45 13
2014 CS-03 18 24 18 12 12 12 6 50 29 17
2011 CS 37 22 13 13 8 6 2 64 22 63
2011 CS-02 32 20 12 12 8 12 4 62 24 25
2011 CS-03 30 26 17 9 13 4 0 59 23 23
2008 CS 49 26 5 11 7 2 0 77 18 57
2008 CS-02 55 15 15 10 0 5 0 74 11 20
2008 CS-03 47 32 0 16 5 0 0 79 21 19

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 18 26 15 11 12 4 39 31 55
2017 CS-01 13 20 20 7 21 13 7 41 34 15
2017 CS-02 12 6 25 19 6 31 0 26 37 16
2017 CS-03 7 14 43 14 14 0 7 23 31 14
2014 CS 7 14 33 7 26 9 5 24 38 43
2014 CS-02 8 15 31 8 31 8 0 25 42 13
2014 CS-03 6 12 29 12 24 12 6 21 43 17

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 36 11 4 4 0 0 82 7 55
2017 CS-01 47 33 14 7 0 0 0 80 7 15
2017 CS-02 68 19 0 6 6 0 0 87 13 16
2017 CS-03 14 50 29 0 7 0 0 64 7 14
2014 CS 42 28 21 2 7 0 0 70 9 43
2014 CS-02 46 31 15 0 8 0 0 77 8 13
2014 CS-03 18 35 29 6 12 0 0 53 18 17
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 27 9 10 7 0 2 74 17 55
2017 CS-01 52 7 12 22 0 0 7 63 24 15
2017 CS-02 55 32 6 0 6 0 0 87 6 16
2017 CS-03 21 36 14 14 14 0 0 57 29 14
2014 CS 37 35 12 9 7 0 0 72 16 43
2014 CS-02 38 23 8 8 23 0 0 62 31 13
2014 CS-03 35 47 12 6 0 0 0 82 6 17
2011 CS 32 37 14 11 5 0 2 69 16 63
2011 CS-02 24 36 16 12 8 0 4 63 21 25
2011 CS-03 35 39 13 9 4 0 0 74 13 23
2008 CS 25 54 9 5 7 0 0 79 12 57
2008 CS-02 35 50 10 5 0 0 0 85 5 20
2008 CS-03 21 58 11 5 5 0 0 79 11 19

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 50 20 18 6 4 2 0 72 10 55
2017 CS-01 46 20 20 14 0 0 0 65 14 15
2017 CS-02 68 13 6 6 0 6 0 86 7 16
2017 CS-03 36 14 36 0 14 0 0 50 14 14
2014 CS 40 28 9 9 5 7 2 74 15 43
2014 CS-02 31 15 8 23 15 8 0 50 42 13
2014 CS-03 47 41 6 0 0 6 0 94 0 17
2011 CS 38 29 16 5 6 2 5 71 12 63
2011 CS-02 32 24 20 8 4 4 8 64 14 25
2011 CS-03 39 30 17 4 4 0 4 73 9 23
2008 CS 42 40 7 5 5 0 0 82 11 57
2008 CS-02 60 30 10 0 0 0 0 90 0 20
2008 CS-03 42 42 0 11 5 0 0 84 16 19

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 24 15 8 7 0 0 70 15 55
2017 CS-01 46 26 20 8 0 0 0 72 8 15
2017 CS-02 62 19 6 6 6 0 0 81 13 16
2017 CS-03 21 29 21 14 14 0 0 50 29 14
2014 CS 40 26 16 14 5 0 0 65 19 43
2014 CS-02 31 15 15 31 8 0 0 46 38 13
2014 CS-03 47 47 6 0 0 0 0 94 0 17
2011 CS 43 27 14 10 3 2 2 72 13 63
2011 CS-02 40 16 20 12 4 4 4 61 17 25
2011 CS-03 39 39 17 0 4 0 0 78 4 23
2008 CS 32 42 18 5 4 0 0 74 9 57
2008 CS-02 45 35 20 0 0 0 0 80 0 20
2008 CS-03 26 47 16 5 5 0 0 74 11 19

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 80 15 3 2 0 0 0 94 2 55
2017 CS-01 86 0 6 8 0 0 0 86 8 15
2017 CS-02 94 6 0 0 0 0 0 100 0 16
2017 CS-03 57 36 7 0 0 0 0 93 0 14
2014 CS 81 14 0 2 2 0 0 95 5 43
2014 CS-02 77 15 0 0 8 0 0 92 8 13
2014 CS-03 76 18 0 6 0 0 0 94 6 17
2011 CS 76 11 3 3 3 0 3 90 7 63
2011 CS-02 76 8 4 4 4 0 4 88 8 25
2011 CS-03 74 9 4 4 4 0 4 86 9 23
2008 CS 74 18 4 2 4 0 0 91 5 57
2008 CS-02 90 5 5 0 0 0 0 95 0 20
2008 CS-03 74 26 0 0 0 0 0 100 0 19

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 29 11 5 4 5 0 79 10 55
2017 CS-01 59 27 8 0 7 0 0 86 7 15
2017 CS-02 62 19 0 13 0 6 0 86 14 16
2017 CS-03 14 36 29 7 0 14 0 58 8 14
2014 CS 56 28 7 0 2 2 5 90 3 43
2014 CS-02 62 31 8 0 0 0 0 92 0 13
2014 CS-03 59 18 12 0 0 0 12 87 0 17
2011 CS 43 35 5 3 10 2 3 82 13 63
2011 CS-02 48 32 0 4 12 4 0 83 17 25
2011 CS-03 35 39 4 4 9 0 9 81 14 23

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 20 4 8 7 4 2 80 16 55
2017 CS-01 65 14 0 14 7 0 0 79 21 15
2017 CS-02 75 6 0 6 0 6 6 93 7 16
2017 CS-03 21 43 14 0 14 7 0 69 15 14

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 54 22 12 5 5 2 0 77 11 55
2017 CS-01 65 6 22 7 0 0 0 71 7 15
2017 CS-02 62 25 0 6 0 6 0 93 7 16
2017 CS-03 28 36 14 7 14 0 0 64 21 14

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 50 22 15 5 8 0 0 72 13 55
2017 CS-01 65 6 14 7 8 0 0 71 14 15
2017 CS-02 68 13 13 6 0 0 0 81 6 16
2017 CS-03 14 43 21 7 14 0 0 57 21 14
2014 CS 40 35 19 2 5 0 0 74 7 43
2014 CS-02 31 23 31 8 8 0 0 54 15 13
2014 CS-03 59 24 18 0 0 0 0 82 0 17
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 34 28 0 6 0 0 67 6 18
2014 CS 25 33 17 8 0 0 17 70 10 12

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 35 16 9 9 2 2 64 19 55
2017 CS-01 41 27 6 13 0 7 7 78 15 15
2017 CS-02 17 45 13 0 25 0 0 62 25 16
2017 CS-03 14 21 36 21 7 0 0 36 29 14
2014 CS 19 33 23 5 2 19 0 63 9 43
2014 CS-02 15 15 23 15 8 23 0 40 30 13
2014 CS-03 18 47 18 0 0 18 0 79 0 17
2011 CS 17 27 21 19 6 8 2 49 28 63
2011 CS-02 4 40 20 12 4 16 4 55 20 25
2011 CS-03 9 30 26 22 9 4 0 41 32 23

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 29 12 13 16 0 2 58 30 55
2017 CS-01 34 27 12 0 20 0 7 66 21 15
2017 CS-02 30 32 0 13 25 0 0 62 38 16
2017 CS-03 14 14 29 29 14 0 0 28 43 14
2014 CS 12 47 23 12 5 2 0 60 17 43
2014 CS-02 8 31 23 23 15 0 0 38 38 13
2014 CS-03 12 53 24 12 0 0 0 65 12 17
2011 CS 17 25 22 24 8 2 2 44 33 63
2011 CS-02 8 24 24 24 12 4 4 35 39 25
2011 CS-03 9 39 22 26 4 0 0 48 30 23
2008 CS 32 25 16 12 11 5 0 59 24 57
2008 CS-02 35 15 25 5 5 15 0 59 12 20
2008 CS-03 26 37 16 11 11 0 0 63 21 19

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 31 18 13 18 2 2 49 33 54
2017 CS-01 13 35 19 0 20 7 7 56 23 15
2017 CS-02 30 19 6 19 25 0 0 49 45 16
2017 CS-03 0 21 36 21 21 0 0 21 43 14
2014 CS 14 30 19 9 9 19 0 54 23 43
2014 CS-02 8 31 15 15 23 8 0 42 42 13
2014 CS-03 18 24 24 6 6 24 0 54 15 17
2011 CS 11 32 17 24 11 3 2 45 37 63
2011 CS-02 0 32 20 24 16 4 4 35 43 25
2011 CS-03 9 35 17 26 9 4 0 45 36 23
2008 CS 11 28 28 18 7 9 0 42 27 57
2008 CS-02 10 25 50 5 0 10 0 39 6 20
2008 CS-03 16 32 21 16 5 11 0 53 24 19

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 33 14 9 13 7 2 60 24 55
2017 CS-01 27 27 12 7 13 7 7 63 23 15
2017 CS-02 30 19 13 19 13 6 0 52 34 16
2017 CS-03 7 29 21 7 21 14 0 42 33 14
2014 CS 16 26 21 19 7 12 0 47 29 43
2014 CS-02 8 15 15 38 15 8 0 25 58 13
2014 CS-03 24 12 29 12 6 18 0 43 21 17
2011 CS 13 32 24 13 11 5 2 48 26 62
2011 CS-02 4 40 16 12 16 8 4 50 32 25
2011 CS-03 14 18 36 18 9 5 0 33 29 22
2008 CS 20 23 25 16 7 9 0 47 25 56
2008 CS-02 20 20 25 20 5 10 0 44 28 20
2008 CS-03 21 32 26 11 0 11 0 59 12 19

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 24 20 13 16 4 2 48 31 55
2017 CS-01 13 27 6 13 20 14 7 51 41 15
2017 CS-02 31 37 0 6 25 0 0 68 32 16
2017 CS-03 7 0 57 21 14 0 0 7 36 14
2014 CS 10 40 17 12 14 7 0 54 28 42
2014 CS-02 8 8 31 23 31 0 0 15 54 13
2014 CS-03 6 53 12 6 6 18 0 71 14 17
2011 CS 16 40 13 16 13 2 2 57 30 63
2011 CS-02 8 44 16 8 16 4 4 57 26 25
2011 CS-03 17 39 13 17 13 0 0 57 30 23
2008 CS 18 42 16 16 7 2 0 61 23 57
2008 CS-02 20 40 25 10 5 0 0 60 15 20
2008 CS-03 21 32 5 32 5 5 0 56 39 19
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 34 23 11 4 2 0 61 15 55
2017 CS-01 41 26 19 8 0 7 0 71 8 15
2017 CS-02 31 37 19 13 0 0 0 68 13 16
2017 CS-03 0 28 50 14 7 0 0 28 21 14
2014 CS 26 30 23 19 0 2 0 57 19 43
2014 CS-02 31 23 31 15 0 0 0 54 15 13
2014 CS-03 24 24 24 24 0 6 0 50 25 17
2011 CS 33 43 14 6 2 0 2 77 8 63
2011 CS-02 28 52 16 0 0 0 4 83 0 25
2011 CS-03 35 35 13 13 4 0 0 70 17 23

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 42 11 6 4 7 0 78 10 55
2017 CS-01 34 26 6 8 7 20 0 75 18 15
2017 CS-02 43 45 6 6 0 0 0 87 6 16
2017 CS-03 7 57 21 7 0 7 0 69 8 14
2014 CS 21 44 23 5 0 7 0 70 5 43
2014 CS-02 38 15 38 0 0 8 0 58 0 13
2014 CS-03 6 47 29 12 0 6 0 56 13 17
2011 CS 30 41 16 6 2 3 2 75 8 63
2011 CS-02 20 52 16 4 0 4 4 78 4 25
2011 CS-03 35 26 26 9 4 0 0 61 13 23

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 43 13 9 5 5 4 70 16 55
2017 CS-01 34 26 20 7 7 0 7 64 14 15
2017 CS-02 13 49 6 6 0 19 6 83 9 16
2017 CS-03 14 57 0 14 14 0 0 71 29 14
2014 CS 23 51 7 9 2 7 0 80 13 43
2014 CS-02 31 38 8 15 8 0 0 69 23 13
2014 CS-03 6 59 6 12 0 18 0 79 14 17
2011 CS 30 40 13 11 3 2 2 72 15 63
2011 CS-02 32 32 12 16 0 4 4 70 17 25
2011 CS-03 22 52 13 4 9 0 0 74 13 23
2008 CS 32 44 14 5 0 5 0 80 6 57
2008 CS-02 25 45 15 5 0 10 0 78 6 20
2008 CS-03 32 47 16 0 0 5 0 83 0 19

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 36 15 13 9 5 2 61 24 55
2017 CS-01 27 26 20 0 13 7 7 62 15 15
2017 CS-02 18 44 13 13 6 6 0 66 20 16
2017 CS-03 7 43 14 21 14 0 0 50 36 14
2014 CS 14 28 23 14 9 7 5 47 26 43
2014 CS-02 15 31 15 15 15 8 0 50 33 13
2014 CS-03 6 29 24 12 12 12 6 43 29 17
2011 CS 17 30 21 17 8 5 2 51 27 63
2011 CS-02 8 32 28 12 8 8 4 45 23 25
2011 CS-03 17 26 22 17 13 4 0 45 32 23

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 23 22 13 16 4 7 43 33 55
2017 CS-01 21 20 27 0 20 7 7 47 23 15
2017 CS-02 12 25 25 13 13 0 13 42 29 16
2017 CS-03 0 28 21 21 29 0 0 28 50 14
2014 CS 19 16 23 9 12 14 7 44 26 43
2014 CS-02 31 8 31 8 15 0 8 42 25 13
2014 CS-03 18 12 18 12 6 24 12 45 27 17
2011 CS 8 16 22 29 11 13 2 28 46 63
2011 CS-02 4 12 24 20 12 24 4 22 44 25
2011 CS-03 9 17 26 30 13 4 0 27 45 23

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 26 14 4 0 0 5 81 4 55
2017 CS-01 60 7 12 8 0 0 13 77 9 15
2017 CS-02 49 19 19 6 0 0 6 73 7 16
2017 CS-03 36 43 21 0 0 0 0 79 0 14
2014 CS 51 37 5 5 0 0 2 90 5 43
2014 CS-02 62 31 0 8 0 0 0 92 8 13
2014 CS-03 29 53 12 6 0 0 0 82 6 17

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 58 22 9 4 0 2 5 86 4 55
2017 CS-01 67 0 20 0 0 7 7 77 0 15
2017 CS-02 62 19 0 13 0 0 6 86 14 16
2017 CS-03 36 43 14 0 0 0 7 85 0 14
2014 CS 51 33 5 2 0 9 0 92 3 43
2014 CS-02 54 31 0 8 0 8 0 92 8 13
2014 CS-03 35 41 12 0 0 12 0 87 0 17
2011 CS 47 35 11 2 3 0 2 84 5 62
2011 CS-02 42 33 17 0 4 0 4 78 4 24
2011 CS-03 48 43 9 0 0 0 0 91 0 23
2008 CS 53 25 9 7 2 0 5 81 9 57
2008 CS-02 70 20 5 0 0 0 5 95 0 20
2008 CS-03 37 26 11 11 5 0 11 71 18 19

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 22 24 9 7 4 4 57 18 55
2017 CS-01 21 26 14 13 7 13 7 59 24 15
2017 CS-02 36 13 25 13 6 0 6 52 20 16
2017 CS-03 28 14 43 0 14 0 0 43 14 14
2014 CS 14 47 16 12 9 2 0 62 21 43
2014 CS-02 15 31 23 15 15 0 0 46 31 13
2014 CS-03 12 47 18 12 6 6 0 63 19 17
2011 CS 21 37 16 10 14 0 3 59 25 63
2011 CS-02 20 20 16 16 20 0 8 43 39 25
2011 CS-03 17 48 22 4 9 0 0 65 13 23
2008 CS 26 39 21 9 4 2 0 66 13 57
2008 CS-02 40 30 20 5 0 5 0 74 5 20
2008 CS-03 32 47 21 0 0 0 0 79 0 19

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 9 11 9 38 4 0 39 49 55
2017 CS-01 41 0 20 0 33 7 0 43 35 15
2017 CS-02 30 13 6 13 32 6 0 46 48 16
2017 CS-03 21 7 7 0 64 0 0 28 64 14
2014 CS 5 28 7 16 35 7 2 36 56 43
2014 CS-02 0 8 0 31 62 0 0 8 92 13
2014 CS-03 6 29 18 12 18 12 6 43 36 17
2011 CS 13 16 8 30 30 0 3 30 62 63
2011 CS-02 4 16 4 36 36 0 4 21 75 25
2011 CS-03 22 9 13 22 30 0 4 32 55 23
2008 CS 14 32 11 18 25 2 0 46 43 57
2008 CS-02 25 20 10 20 20 5 0 47 42 20
2008 CS-03 11 26 11 16 37 0 0 37 53 19

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 25 26 11 9 0 0 54 20 55
2017 CS-01 47 20 20 7 7 0 0 67 13 15
2017 CS-02 36 19 13 25 6 0 0 55 32 16
2017 CS-03 7 29 36 7 21 0 0 36 29 14

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 49 27 13 0 5 4 2 81 6 55
2017 CS-01 54 7 14 0 7 13 7 75 8 15
2017 CS-02 55 38 6 0 0 0 0 94 0 16
2017 CS-03 21 43 21 0 14 0 0 64 14 14
2014 CS 40 37 12 0 7 5 0 80 7 43
2014 CS-02 46 31 23 0 0 0 0 77 0 13
2014 CS-03 35 35 6 0 18 6 0 75 19 17

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 36 15 2 0 4 0 83 2 54
2017 CS-01 46 27 14 0 0 13 0 84 0 15
2017 CS-02 49 32 13 6 0 0 0 81 6 16
2017 CS-03 31 46 23 0 0 0 0 77 0 13
2014 CS 44 37 9 7 0 2 0 83 7 43
2014 CS-02 46 31 8 8 0 8 0 83 8 13
2014 CS-03 41 41 12 6 0 0 0 82 6 17
2011 CS 30 38 17 3 5 5 2 73 8 63
2011 CS-02 24 48 16 4 0 4 4 78 4 25
2011 CS-03 26 26 26 4 9 9 0 57 14 23

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 43 34 12 5 5 0 0 77 11 55
2017 CS-01 52 22 19 0 7 0 0 75 7 15
2017 CS-02 49 32 6 6 6 0 0 81 13 16
2017 CS-03 28 36 21 7 7 0 0 64 14 14
2014 CS 49 35 9 7 0 0 0 84 7 43
2014 CS-02 54 23 8 15 0 0 0 77 15 13
2014 CS-03 41 41 12 6 0 0 0 82 6 17
2011 CS 40 44 10 3 2 0 2 85 5 63
2011 CS-02 36 48 4 8 0 0 4 88 8 25
2011 CS-03 35 52 9 0 4 0 0 87 4 23
2008 CS 44 46 7 2 2 0 0 89 4 57
2008 CS-02 45 45 5 5 0 0 0 90 5 20
2008 CS-03 42 42 11 0 5 0 0 84 5 19

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 36 11 15 13 0 0 61 28 54
2017 CS-01 26 41 14 13 7 0 0 67 20 15
2017 CS-02 39 27 7 14 14 0 0 66 27 15
2017 CS-03 7 29 14 29 21 0 0 36 50 14
2014 CS 30 37 21 7 2 2 0 69 10 43
2014 CS-02 23 23 38 8 8 0 0 46 15 13
2014 CS-03 29 35 24 6 0 6 0 69 6 17
2011 CS 30 33 22 11 2 0 2 65 13 63
2011 CS-02 28 40 16 12 0 0 4 71 13 25
2011 CS-03 17 30 35 13 4 0 0 48 17 23

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 32 22 22 11 11 0 2 55 23 55
2017 CS-01 33 27 6 21 7 0 7 64 29 15
2017 CS-02 43 19 25 0 13 0 0 62 13 16
2017 CS-03 14 14 36 21 14 0 0 28 36 14
2014 CS 28 49 16 5 2 0 0 77 7 43
2014 CS-02 23 38 23 8 8 0 0 62 15 13
2014 CS-03 29 47 24 0 0 0 0 76 0 17
2011 CS 30 41 16 10 2 0 2 73 11 63
2011 CS-02 24 44 16 12 0 0 4 71 13 25
2011 CS-03 26 39 17 13 4 0 0 65 17 23
2008 CS 42 33 14 9 0 2 0 77 9 57
2008 CS-02 50 30 10 10 0 0 0 80 10 20
2008 CS-03 32 37 21 5 0 5 0 72 6 19

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 32 13 18 17 17 2 2 47 34 55
2017 CS-01 33 34 12 7 14 0 0 67 21 15
2017 CS-02 43 13 6 13 19 6 0 59 34 16
2017 CS-03 21 0 21 29 21 0 7 23 54 14
2014 CS 29 31 14 14 12 0 0 60 26 42
2014 CS-02 23 23 15 23 15 0 0 46 38 13
2014 CS-03 31 44 13 0 13 0 0 75 13 16
2011 CS 29 27 25 5 11 2 2 57 16 63
2011 CS-02 24 36 20 0 16 0 4 63 17 25
2011 CS-03 22 26 30 4 13 4 0 50 18 23
2008 CS 49 26 11 9 4 2 0 77 13 57
2008 CS-02 75 15 5 5 0 0 0 90 5 20
2008 CS-03 26 37 16 11 5 5 0 67 17 19
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CS 29 33 38 55
2017 CS-01 21 39 40 15
2017 CS-02 31 32 37 16
2017 CS-03 36 28 36 14
2014 CS 30 44 26 43
2014 CS-02 46 23 31 13
2014 CS-03 29 41 29 17
2011 CS 24 44 32 63
2011 CS-02 32 44 24 25
2011 CS-03 17 43 39 23

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CS 12 12 70 0 0 6 16
2014 CS 8 15 69 8 9999 0 13
2011 CS 27 7 60 0 9999 7 15
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 18 82 55
2014 CS 26 74 43
2014 CS-03 29 71 17

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CS 60 10
2014 CS 73 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CS 90 10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CS 0 10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 11

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CS 70 10

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CS 50 10
2014 CS 64 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CS 80 10

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CS 50 10
2014 CS 73 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CS 50 10

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CS 0 10

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 11

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CS 0 10

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CS 50 10
2014 CS 50 10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CS 50 10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CS 0 10
2014 CS 0 10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CS 0 10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 13 19 5 5 32 5 52 18 55
2017 CS-01 27 0 20 0 0 39 13 58 0 15
2017 CS-02 18 12 6 6 13 38 6 54 34 16
2017 CS-03 14 21 21 14 7 21 0 45 27 14
2014 CS 19 14 14 7 9 28 9 52 26 43
2014 CS-02 15 8 15 15 8 23 15 38 38 13
2014 CS-03 18 12 18 0 18 29 6 45 27 17

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 22 20 4 5 13 2 66 11 55
2017 CS-01 41 7 14 0 0 33 7 77 0 15
2017 CS-02 50 18 6 6 13 6 0 73 20 16
2017 CS-03 21 21 36 7 7 7 0 46 15 14
2014 CS 28 33 16 5 7 12 0 68 13 43
2014 CS-02 38 8 23 8 8 15 0 55 18 13
2014 CS-03 24 35 18 0 12 12 0 67 13 17
2011 CS 33 32 19 10 2 3 2 68 12 63
2011 CS-02 28 40 24 4 0 0 4 71 4 25
2011 CS-03 35 26 17 9 4 9 0 67 14 23
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 46 11 5 2 7 2 80 8 55
2017 CS-01 27 21 25 0 0 20 7 66 0 15
2017 CS-02 50 37 0 6 6 0 0 87 13 16
2017 CS-03 0 79 7 7 0 7 0 85 8 14
2014 CS 21 53 14 5 2 2 2 78 7 43
2014 CS-02 31 46 0 15 8 0 0 77 23 13
2014 CS-03 12 59 29 0 0 0 0 71 0 17
2011 CS 30 51 10 6 2 0 2 82 8 63
2011 CS-02 16 56 12 8 4 0 4 75 13 25
2011 CS-03 35 48 13 4 0 0 0 83 4 23
2008 CS 28 44 18 9 2 0 0 72 11 57
2008 CS-02 20 30 35 10 5 0 0 50 15 20
2008 CS-03 37 53 0 11 0 0 0 89 11 19

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 22 21 2 5 27 7 56 11 55
2017 CS-01 21 14 25 0 0 33 7 58 0 15
2017 CS-02 24 19 6 6 13 32 0 64 28 16
2017 CS-03 7 28 36 0 7 21 0 45 9 14
2014 CS 9 12 21 9 0 33 16 41 18 43
2014 CS-02 15 0 15 23 0 46 0 29 43 13
2014 CS-03 6 18 18 6 0 29 24 50 13 17
2011 CS 10 24 29 8 3 19 8 46 15 63
2011 CS-02 4 28 20 8 4 20 16 50 19 25
2011 CS-03 13 22 35 4 4 17 4 44 11 23

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 27 11 4 0 13 2 83 4 55
2017 CS-01 54 14 12 0 0 13 7 85 0 15
2017 CS-02 56 12 6 6 0 19 0 84 8 16
2017 CS-03 7 50 21 7 0 14 0 67 8 14
2014 CS 44 35 9 2 0 9 0 87 3 43
2014 CS-02 62 15 0 8 0 15 0 91 9 13
2014 CS-03 47 35 18 0 0 0 0 82 0 17
2011 CS 42 35 11 2 2 6 2 84 4 62
2011 CS-02 40 36 8 4 0 8 4 86 5 25
2011 CS-03 43 26 17 0 4 9 0 76 5 23
2008 CS 39 49 5 2 0 5 0 93 2 57
2008 CS-02 30 55 5 0 0 10 0 94 0 20
2008 CS-03 47 47 0 0 0 5 0 100 0 19

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 36 26 18 4 4 11 2 71 8 55
2017 CS-01 27 21 12 7 0 26 7 72 10 15
2017 CS-02 55 6 19 6 6 6 0 66 14 16
2017 CS-03 14 36 36 0 7 7 0 54 8 14
2014 CS 28 40 12 5 0 14 2 81 6 43
2014 CS-02 23 31 15 15 0 15 0 64 18 13
2014 CS-03 29 53 18 0 0 0 0 82 0 17
2011 CS 43 33 13 3 0 6 2 83 3 63
2011 CS-02 40 36 12 0 0 8 4 86 0 25
2011 CS-03 43 26 17 4 0 9 0 76 5 23
2008 CS 46 35 14 0 0 5 0 85 0 57
2008 CS-02 55 30 5 0 0 10 0 94 0 20
2008 CS-03 42 42 16 0 0 0 0 84 0 19
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 9 91 55

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 16 16 2 2 38 4 66 6 55
2017 CS-01 21 20 14 0 0 39 7 75 0 15
2017 CS-02 18 6 12 6 0 51 6 57 15 16
2017 CS-03 28 7 29 0 7 29 0 50 10 14
2014 CS 14 19 14 2 0 42 9 67 5 43
2014 CS-02 8 23 15 0 0 46 8 67 0 13
2014 CS-03 12 18 18 0 0 41 12 63 0 17

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 22 17 2 2 15 2 76 4 55
2017 CS-01 34 13 20 0 0 26 7 70 0 15
2017 CS-02 62 13 0 6 0 19 0 92 8 16
2017 CS-03 36 21 29 0 7 7 0 61 8 14
2014 CS 26 44 9 2 0 19 0 86 3 43
2014 CS-02 23 38 8 8 0 23 0 80 10 13
2014 CS-03 24 53 6 0 0 18 0 93 0 17
2011 CS 33 35 19 5 0 6 2 74 5 63
2011 CS-02 24 48 20 4 0 0 4 75 4 25
2011 CS-03 35 26 22 4 0 13 0 70 5 23
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 36 21 9 9 0 4 58 19 53
2017 CS-01 26 25 21 7 14 0 7 55 22 15
2017 CS-02 20 41 14 13 12 0 0 61 25 15
2017 CS-03 31 31 8 15 8 0 8 67 25 13

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 27 15 28 11 0 2 45 40 54
2017 CS-01 34 19 14 20 7 0 7 57 28 15
2017 CS-02 20 32 14 27 7 0 0 52 34 15
2017 CS-03 7 36 21 21 14 0 0 43 36 14

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 23 28 11 15 2 2 44 27 54
2017 CS-01 41 12 27 0 7 7 7 61 8 15
2017 CS-02 18 25 19 13 25 0 0 43 38 16
2017 CS-03 7 43 21 14 14 0 0 50 29 14

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 13 16 28 19 22 0 2 30 42 54
2017 CS-01 21 6 34 0 33 0 7 29 35 15
2017 CS-02 19 20 20 20 20 0 0 39 41 15
2017 CS-03 7 14 43 14 21 0 0 21 36 14

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 27 15 9 2 2 7 71 12 54
2017 CS-01 47 12 14 7 0 7 13 74 8 15
2017 CS-02 46 34 20 0 0 0 0 80 0 15
2017 CS-03 36 36 7 7 7 0 7 77 15 14

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 33 28 6 6 0 2 60 11 54
2017 CS-01 54 25 14 0 0 0 7 85 0 15
2017 CS-02 20 40 33 0 7 0 0 60 7 15
2017 CS-03 14 50 21 7 7 0 0 64 14 14

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 18 26 9 13 4 2 49 24 54
2017 CS-01 41 6 27 0 7 13 7 58 8 15
2017 CS-02 32 41 7 7 14 0 0 73 20 15
2017 CS-03 14 14 29 21 21 0 0 29 43 14

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 26 26 11 15 4 2 45 27 54
2017 CS-01 34 12 21 0 13 13 7 58 16 15
2017 CS-02 19 33 27 7 14 0 0 52 20 15
2017 CS-03 0 21 36 21 21 0 0 21 43 14

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 30 24 15 11 0 2 49 26 55
2017 CS-01 26 25 22 13 7 0 7 55 21 15
2017 CS-02 31 31 13 13 13 0 0 62 25 16
2017 CS-03 0 28 36 21 14 0 0 28 36 14

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 31 30 8 4 0 2 58 11 54
2017 CS-01 41 19 34 0 0 0 7 64 0 15
2017 CS-02 33 33 14 20 0 0 0 66 20 15
2017 CS-03 14 43 36 0 7 0 0 57 7 14

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 60 16 9 7 4 0 4 79 11 55
2017 CS-01 67 19 8 7 0 0 0 86 7 15
2017 CS-02 43 19 25 6 6 0 0 62 13 16
2017 CS-03 57 7 0 14 7 0 14 75 25 14

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 63 13 10 2 11 2 0 77 13 54
2017 CS-01 60 12 8 0 20 0 0 73 20 15
2017 CS-02 73 7 7 7 0 7 0 85 7 15
2017 CS-03 50 14 14 0 21 0 0 64 21 14

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 22 15 4 4 0 4 77 8 54
2017 CS-01 26 46 14 0 7 0 7 78 7 15
2017 CS-02 73 14 7 0 0 0 7 93 0 15
2017 CS-03 57 14 21 0 7 0 0 72 7 14

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 46 22 12 7 9 0 4 70 17 54
2017 CS-01 39 19 29 7 0 0 7 62 7 15
2017 CS-02 52 14 7 14 7 0 7 71 22 15
2017 CS-03 36 29 7 7 21 0 0 64 29 14

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 52 14 4 4 0 0 26 90 5 54
2017 CS-01 33 19 8 0 0 0 41 87 0 15
2017 CS-02 52 7 0 0 0 0 41 100 0 15
2017 CS-03 64 7 7 7 0 0 14 84 8 14

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 61 17 6 2 2 0 13 89 4 54
2017 CS-01 60 12 14 0 0 0 13 83 0 15
2017 CS-02 59 20 0 0 0 0 20 100 0 15
2017 CS-03 57 14 7 7 7 0 7 77 15 14

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 68 9 8 2 7 0 6 82 10 54
2017 CS-01 60 6 14 0 20 0 0 66 20 15
2017 CS-02 66 7 7 7 0 0 14 84 8 15
2017 CS-03 71 7 7 0 7 0 7 85 8 14

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 35 8 0 0 0 6 92 0 54
2017 CS-01 33 53 8 0 0 0 7 92 0 15
2017 CS-02 59 27 0 0 0 0 14 100 0 15
2017 CS-03 64 21 14 0 0 0 0 86 0 14

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 9 29 40 11 9 0 2 39 21 55
2017 CS-01 7 33 33 13 8 0 7 42 22 15
2017 CS-02 25 31 31 6 6 0 0 56 13 16
2017 CS-03 0 29 50 7 14 0 0 29 21 14

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 15 13 38 24 11 0 0 35 28 55
2017 CS-01 21 7 45 14 13 0 0 27 27 15
2017 CS-02 0 19 18 37 25 0 0 63 19 16
2017 CS-03 21 7 57 14 0 0 0 14 29 14

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 36 23 13 2 5 0 60 16 55
2017 CS-01 41 20 19 14 0 7 0 64 15 15
2017 CS-02 25 31 25 19 0 0 0 56 19 16
2017 CS-03 7 43 21 7 7 14 0 58 17 14

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 9 36 24 11 15 6 0 48 27 55
2017 CS-01 26 20 20 7 7 21 0 58 17 15
2017 CS-02 6 56 13 6 19 0 0 62 25 16
2017 CS-03 0 14 36 21 29 0 0 14 50 14
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 24 76 55
2014 CS 19 81 43

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 61 39 13
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 22 33 31 5 6 2 2 23 77 55
2017 CS-01 26 33 20 0 14 0 7 28 72 15
2017 CS-02 25 38 31 0 5 0 0 25 75 16
2017 CS-03 14 36 43 0 0 7 0 15 85 14

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 18 40
2017 CS-01 40 10
2017 CS-02 0 11
2017 CS-03 9 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 40 40
2017 CS-01 49 10
2017 CS-02 27 11
2017 CS-03 36 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 17 40
2017 CS-01 18 10
2017 CS-02 0 11
2017 CS-03 18 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CS 33 40
2017 CS-01 0 10
2017 CS-02 37 11
2017 CS-03 46 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CS 2 40
2017 CS-01 0 10
2017 CS-02 0 11
2017 CS-03 0 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CS 53 40
2017 CS-01 81 10
2017 CS-02 36 11
2017 CS-03 45 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CS 15 44 17 9 7 8 41
2017 CS-01 10 48 12 9 0 21 10
2017 CS-02 17 51 16 9 7 0 12
2017 CS-03 9 64 9 9 0 9 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 12 18 22 10 0 19 38 40 41
2017 CS-01 39 0 32 0 10 0 19 48 12 10
2017 CS-02 17 24 7 9 9 0 34 63 26 12
2017 CS-03 9 9 18 46 9 0 9 20 60 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 5 17 10 18 35 0 15 26 62 40
2017 CS-01 19 10 28 21 21 0 0 29 43 10
2017 CS-02 0 34 0 9 23 0 34 52 48 12
2017 CS-03 0 10 0 30 50 0 10 11 89 10
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