2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 102. What is your current employee status?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	37	46	5	8	3	83	12	542
2017	Term	18	61	5	11	5	78	16	18
2017	Casual	77	16	0	7	0	93	7	12
2017	Student	37	47	5	11	0	84	11	19
2014	Indeterminate (permanent)	42	43	4	9	2	85	11	563
2014	Casual	29	71	0	0	0	100	0	10
2011	Indeterminate (permanent)	44	45	3	5	2	90	7	677
2011	Term	67	33	0	0	0	100	0	18
2011	Casual	55	38	0	0	7	93	7	13
2011	Student	31	69	0	0	0	100	0	13
2008	Indeterminate (permanent)	40	44	6	8	1	85	10	729
2008	Term	35	61	0	0	4	96	4	31
2008	Student	52	48	0	0	0	100	0	12

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	69	24	3	3	1	0	0	93	4	540
2017	Term	61	22	0	11	0	6	0	89	11	18
2017	Casual	91	9	0	0	0	0	0	100	0	12
2017	Student	84	16	0	0	0	0	0	100	0	19
2014	Indeterminate (permanent)	67	24	4	3	1	0	0	92	5	563
2014	Casual	69	21	0	10	0	0	0	90	10	10
2011	Indeterminate (permanent)	73	20	3	2	1	0	1	94	3	678
2011	Term	100	0	0	0	0	0	0	100	0	18
2011	Casual	78	22	0	0	0	0	0	100	0	13
2011	Student	69	31	0	0	0	0	0	100	0	13
2008	Indeterminate (permanent)	71	23	2	3	1	0	0	94	4	728
2008	Term	71	19	4	0	4	0	3	92	4	31
2008	Student	83	17	0	0	0	0	0	100	0	12

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	51	32	6	8	4	0	83	11	542
2017	Term	53	24	6	17	0	0	77	17	17
2017	Casual	83	8	0	9	0	0	91	9	12
2017	Student	63	16	16	5	0	0	79	5	19
2014	Indeterminate (permanent)	50	30	6	9	4	1	81	13	563
2014	Casual	80	0	0	10	0	10	89	11	10
2011	Indeterminate (permanent)	56	25	5	10	3	1	82	13	677
2011	Term	78	6	5	12	0	0	84	12	18
2011	Casual	78	15	7	0	0	0	93	0	13
2011	Student	38	45	8	8	0	0	83	8	13
2008	Indeterminate (permanent)	54	26	5	11	3	0	80	14	728
2008	Term	56	25	0	3	13	3	84	16	31
2008	Student	67	9	17	0	7	0	76	7	12

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	42	33	7	10	7	0	76	17	541
2017	Term	23	50	16	11	0	0	73	11	18
2017	Casual	67	17	0	10	0	7	90	10	12
2017	Student	68	32	0	0	0	0	100	0	19
2014	Indeterminate (permanent)	31	30	8	18	13	0	61	31	563
2014	Casual	50	29	0	10	10	0	80	20	10
2011	Indeterminate (permanent)	47	35	7	8	3	0	83	10	677
2011	Term	55	39	6	0	0	0	94	0	18
2011	Casual	55	30	0	15	0	0	85	15	13
2011	Student	30	47	16	0	7	0	77	7	13

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	36	37	14	9	4	0	73	13	541
2017	Term	23	33	34	0	11	0	55	11	18
2017	Casual	58	27	7	0	0	9	92	0	12
2017	Student	11	58	26	5	0	0	68	5	19
2014	Indeterminate (permanent)	34	40	11	10	4	1	74	15	563
2014	Casual	20	50	19	0	0	10	79	0	10
2011	Indeterminate (permanent)	39	36	13	7	4	1	76	11	677
2011	Term	27	51	16	0	0	6	83	0	18
2011	Casual	39	46	0	0	7	7	92	8	13
2011	Student	14	56	7	7	7	8	76	16	13
2008	Indeterminate (permanent)	30	43	12	11	4	1	73	15	728
2008	Term	43	32	6	12	6	0	75	19	31
2008	Student	33	41	0	9	9	9	81	19	12

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	35	43	11	7	3	79	10	542
2017	Term	17	34	33	0	16	51	16	18
2017	Casual	75	25	0	0	0	100	0	12
2017	Student	37	47	5	5	5	84	11	19
2014	Indeterminate (permanent)	35	39	13	10	3	74	13	563
2014	Casual	82	8	0	10	0	90	10	10
2011	Indeterminate (permanent)	40	37	11	9	4	77	12	673
2011	Term	38	40	11	11	0	77	11	18
2011	Casual	53	24	8	0	15	77	15	13
2011	Student	8	34	42	16	0	42	16	12
2008	Indeterminate (permanent)	36	43	10	7	3	79	10	730
2008	Term	41	35	6	6	13	76	18	31
2008	Student	9	74	17	0	0	83	0	12

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	41	7	7	2	0	84	9	541
2017	Term	33	23	23	5	16	0	56	22	18
2017	Casual	73	17	0	10	0	0	90	10	12
2017	Student	26	42	26	0	0	5	72	0	19
2014	Indeterminate (permanent)	44	38	7	8	3	0	82	10	562
2014	Casual	82	8	0	10	0	0	90	10	10
2011	Indeterminate (permanent)	45	37	9	7	2	0	82	9	678
2011	Term	55	16	17	11	0	0	72	11	18
2011	Casual	38	46	0	8	7	0	85	15	13
2011	Student	7	63	16	7	7	0	70	14	13
2008	Indeterminate (permanent)	44	40	7	6	2	0	84	9	729
2008	Term	44	35	8	3	10	0	78	13	31
2008	Student	35	40	9	9	9	0	74	17	12

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	49	37	7	4	2	0	0	87	6	540
2017	Term	22	51	16	10	0	0	0	73	10	18
2017	Casual	55	36	10	0	0	0	0	90	0	12
2017	Student	53	47	0	0	0	0	0	100	0	19
2014	Indeterminate (permanent)	47	37	6	7	2	1	0	85	9	562
2014	Casual	59	20	0	0	0	0	20	100	0	10

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	47	31	9	7	4	0	0	79	12	541
2017	Term	23	45	11	10	11	0	0	68	21	18
2017	Casual	65	17	18	0	0	0	0	82	0	12
2017	Student	47	32	16	5	0	0	0	79	5	19
2014	Indeterminate (permanent)	42	35	10	8	4	1	0	78	13	562
2014	Casual	51	19	22	0	0	0	9	76	0	10
2011	Indeterminate (permanent)	44	36	7	8	4	0	0	81	12	679
2011	Term	55	34	5	0	0	0	6	95	0	18
2011	Casual	70	15	7	0	0	0	8	92	0	13
2011	Student	45	23	25	0	0	7	0	73	0	13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	18	13	11	9	2	18	58	25	542
2017	Term	17	34	12	21	0	0	17	61	25	18
2017	Casual	32	0	23	0	0	9	37	58	0	12
2017	Student	26	16	11	0	0	5	42	80	0	19
2014	Indeterminate (permanent)	26	22	11	11	10	2	17	60	26	563
2014	Casual	31	19	10	0	0	0	40	83	0	10
2011	Indeterminate (permanent)	28	25	9	11	11	2	15	63	26	676
2011	Term	27	16	12	0	5	0	40	72	8	18
2011	Casual	24	7	8	8	7	16	31	57	28	13
2011	Student	31	16	0	7	15	7	24	68	32	13
2008	Indeterminate (permanent)	34	23	8	11	9	2	13	67	24	729
2008	Term	40	14	12	8	12	9	3	62	23	31
2008	Student	26	41	9	0	9	0	15	80	10	12

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	29	45	12	9	5	74	14	541
2017	Term	16	40	17	5	22	56	27	18
2017	Casual	59	24	17	0	0	83	0	12
2017	Student	37	42	16	0	5	79	5	19
2014	Indeterminate (permanent)	28	45	13	9	5	73	14	563
2014	Casual	51	39	0	10	0	90	10	10
2011	Indeterminate (permanent)	37	39	13	7	4	75	12	676
2011	Term	37	28	34	0	0	66	0	18
2011	Casual	54	30	7	8	0	85	8	13
2011	Student	15	31	46	7	0	46	7	13
2008	Indeterminate (permanent)	34	43	12	8	4	76	12	721
2008	Term	35	49	9	3	3	85	6	31
2008	Student	17	57	0	26	0	74	26	12

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	26	35	17	13	7	0	62	20	542
2017	Term	33	29	11	11	16	0	62	27	18
2017	Casual	73	27	0	0	0	0	100	0	12
2017	Student	37	47	5	5	0	5	89	6	19
2014	Indeterminate (permanent)	26	36	15	15	7	1	62	23	562
2014	Casual	60	40	0	0	0	0	100	0	10
2011	Indeterminate (permanent)	28	38	16	12	6	0	66	18	677
2011	Term	28	51	10	6	5	0	79	11	18
2011	Casual	63	23	14	0	0	0	86	0	13
2011	Student	39	32	23	7	0	0	70	7	13

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	30	44	10	12	4	74	16	542
2017	Term	10	56	11	6	16	66	22	18
2017	Casual	51	40	9	0	0	91	0	12
2017	Student	37	42	16	0	5	79	5	19

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	41	43	8	5	2	1	85	7	539
2017	Term	11	57	22	11	0	0	68	11	18
2017	Casual	76	16	9	0	0	0	91	0	12
2017	Student	32	37	16	5	11	0	68	16	19
2014	Indeterminate (permanent)	42	41	10	4	2	1	84	6	563
2014	Casual	90	10	0	0	0	0	100	0	10
2011	Indeterminate (permanent)	51	37	7	3	2	0	89	4	677
2011	Term	39	50	11	0	0	0	89	0	18
2011	Casual	47	37	15	0	0	0	85	0	13
2011	Student	31	46	16	7	0	0	77	7	13
2008	Indeterminate (permanent)	49	38	7	3	3	1	87	6	726
2008	Term	57	36	3	0	4	0	93	4	31
2008	Student	52	31	9	9	0	0	83	9	12

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	29	38	16	10	7	1	67	16	540
2017	Term	23	28	22	10	17	0	51	27	18
2017	Casual	67	33	0	0	0	0	100	0	12
2017	Student	21	53	21	0	5	0	74	5	19

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	39	11	3	3	83	6	540
2017	Term	51	22	11	11	5	73	16	18
2017	Casual	100	0	0	0	0	100	0	12
2017	Student	32	47	16	5	0	79	5	19
2014	Indeterminate (permanent)	55	32	8	2	2	88	4	563
2014	Casual	82	18	0	0	0	100	0	10
2011	Indeterminate (permanent)	56	32	7	3	1	89	4	675
2011	Term	54	34	12	0	0	88	0	18
2011	Casual	54	39	7	0	0	93	0	13
2011	Student	45	16	39	0	0	61	0	13

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	30	43	12	10	5	1	0	73	15	540
2017	Term	10	45	23	10	11	0	0	56	22	18
2017	Casual	57	24	0	10	0	0	9	89	11	12
2017	Student	26	47	21	5	0	0	0	74	5	19
2014	Indeterminate (permanent)	25	41	15	12	6	0	0	66	19	562
2014	Casual	39	31	20	0	0	0	10	78	0	10
2011	Indeterminate (permanent)	34	41	10	10	5	0	0	75	15	675
2011	Term	33	51	6	5	6	0	0	84	10	18
2011	Casual	39	39	7	7	0	0	8	85	8	13
2011	Student	45	38	0	8	9	0	0	83	17	11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	36	35	14	9	6	0	71	15	540
2017	Term	18	27	28	5	22	0	45	27	18
2017	Casual	82	9	0	10	0	0	90	10	12
2017	Student	47	32	16	5	0	0	79	5	19
2014	Indeterminate (permanent)	28	38	14	13	6	1	66	19	563
2014	Casual	62	28	10	0	0	0	90	0	10

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	32	40	14	9	5	1	72	13	540
2017	Term	22	40	17	16	5	0	61	22	18
2017	Casual	59	34	0	7	0	0	93	7	12
2017	Student	26	47	21	5	0	0	74	5	19
2014	Indeterminate (permanent)	31	39	15	9	5	0	71	14	563
2014	Casual	51	49	0	0	0	0	100	0	10
2011	Indeterminate (permanent)	41	40	10	5	2	0	82	7	674
2011	Term	56	33	6	5	0	0	89	5	18
2011	Casual	55	30	7	8	0	0	85	8	13
2011	Student	37	55	0	0	0	7	100	0	13

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	33	44	12	6	4	77	11	541
2017	Term	36	27	16	5	16	62	22	18
2017	Casual	93	7	0	0	0	100	0	12
2017	Student	47	37	11	0	5	84	5	19
2014	Indeterminate (permanent)	35	42	13	7	3	77	9	563
2014	Casual	71	29	0	0	0	100	0	10
2011	Indeterminate (permanent)	42	41	9	6	3	83	8	677
2011	Term	54	29	11	6	0	83	6	18
2011	Casual	62	22	0	15	0	85	15	13
2011	Student	31	31	31	7	0	61	7	13
2008	Indeterminate (permanent)	39	43	8	7	3	83	9	727
2008	Term	50	38	6	0	6	88	6	31
2008	Student	26	48	26	0	0	74	0	12

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	41	33	14	8	4	1	0	74	12	540
2017	Term	45	16	22	11	0	0	6	66	11	18
2017	Casual	84	0	0	9	0	0	7	91	9	12
2017	Student	58	37	5	0	0	0	0	95	0	19
2014	Indeterminate (permanent)	42	34	14	6	3	0	0	77	9	563
2014	Casual	70	19	10	0	0	0	0	90	0	10
2011	Indeterminate (permanent)	34	36	19	7	3	0	0	71	11	677
2011	Term	63	11	16	0	5	0	5	78	5	18
2011	Casual	70	30	0	0	0	0	0	100	0	13
2011	Student	71	29	0	0	0	0	0	100	0	13
2008	Indeterminate (permanent)	31	34	20	10	5	0	1	65	14	728
2008	Term	40	51	9	0	0	0	0	91	0	31
2008	Student	74	17	9	0	0	0	0	91	0	12

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	9	24	37	15	10	1	3	27	35	540
2017	Term	11	22	38	18	12	0	0	29	33	18
2017	Casual	0	17	44	0	10	9	19	15	24	11
2017	Student	0	0	53	32	11	0	5	44	0	19
2014	Indeterminate (permanent)	10	24	39	19	5	1	1	25	35	562
2014	Casual	10	10	40	19	0	10	10	24	26	10
2011	Indeterminate (permanent)	10	23	37	20	7	0	3	28	33	677
2011	Term	0	11	45	32	12	0	0	44	11	18
2011	Casual	0	15	15	40	23	0	8	68	16	13
2011	Student	15	8	24	37	8	0	7	49	25	13
2008	Indeterminate (permanent)	12	30	34	16	6	0	1	22	44	727
2008	Term	6	20	27	27	20	0	0	47	26	31
2008	Student	9	35	35	22	0	0	0	22	43	12

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	10	19	34	15	15	3	4	32	32	537
2017	Term	11	22	28	12	23	0	5	36	34	18
2017	Casual	0	9	9	10	23	10	39	66	17	10
2017	Student	5	0	16	47	21	5	5	76	6	19
2014	Indeterminate (permanent)	9	17	31	27	11	2	3	40	27	562
2014	Casual	0	10	50	9	10	10	10	24	13	10
2011	Indeterminate (permanent)	6	16	30	29	14	1	4	45	23	677
2011	Term	5	6	22	33	22	12	0	63	12	18
2011	Casual	0	0	22	32	31	0	16	74	0	13
2011	Student	15	7	16	30	17	0	15	55	27	13
2008	Indeterminate (permanent)	12	24	29	21	11	2	2	34	37	727
2008	Term	13	12	16	15	31	9	3	52	29	31
2008	Student	0	24	33	35	9	0	0	43	24	12

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	16	23	30	14	10	2	4	26	42	538
2017	Term	16	17	27	12	18	5	5	33	37	18
2017	Casual	8	9	25	10	19	9	19	41	24	11
2017	Student	11	21	21	21	16	5	5	41	35	19
2014	Indeterminate (permanent)	19	28	32	11	5	1	3	18	49	563
2014	Casual	10	22	29	18	0	10	10	23	40	10
2011	Indeterminate (permanent)	13	22	29	23	8	1	4	32	37	676
2011	Term	17	16	27	17	11	6	6	32	37	18
2011	Casual	7	8	15	16	31	0	24	61	20	13
2011	Student	23	7	8	38	8	0	15	55	35	13
2008	Indeterminate (permanent)	14	26	29	18	7	2	4	27	43	726
2008	Term	12	21	12	27	22	0	6	52	35	31
2008	Student	17	15	15	43	0	9	0	47	36	12

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	7	19	34	23	14	1	3	38	26	537
2017	Term	10	5	23	27	23	0	11	56	17	18
2017	Casual	0	0	16	9	37	9	28	75	0	11
2017	Student	0	0	16	26	47	5	5	82	0	19
2014	Indeterminate (permanent)	6	17	38	26	9	2	2	37	24	560
2014	Casual	0	0	51	28	10	0	10	43	0	10
2011	Indeterminate (permanent)	8	19	34	26	10	1	3	37	28	678
2011	Term	6	6	11	33	39	6	0	77	12	18
2011	Casual	0	0	7	48	31	7	8	92	0	13
2011	Student	15	7	15	45	8	0	8	59	25	13
2008	Indeterminate (permanent)	9	21	37	21	9	0	2	31	31	729
2008	Term	4	7	17	41	26	3	3	71	11	31
2008	Student	0	0	26	48	26	0	0	74	0	12

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	19	31	18	13	1	4	32	35	535
2017	Term	11	11	15	46	6	5	6	58	24	18
2017	Casual	16	7	16	9	27	0	26	48	31	12
2017	Student	0	5	11	32	42	5	5	82	6	19
2014	Indeterminate (permanent)	19	25	31	15	6	1	3	22	45	562
2014	Casual	10	0	29	30	19	0	10	56	12	10
2011	Indeterminate (permanent)	16	24	31	17	8	0	4	26	41	675
2011	Term	6	10	16	33	22	6	6	63	18	18
2011	Casual	0	24	0	26	25	9	17	68	32	12
2011	Student	8	7	15	32	22	0	15	64	19	13
2008	Indeterminate (permanent)	17	23	31	14	10	1	4	25	42	727
2008	Term	4	9	31	26	29	0	0	56	13	31
2008	Student	0	9	33	33	17	0	9	55	9	12

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	15	26	26	17	9	3	3	28	44	539
2017	Term	22	10	16	10	18	12	11	37	42	18
2017	Casual	0	19	24	0	18	0	39	30	31	11
2017	Student	16	0	37	11	21	11	5	38	19	19
2014	Indeterminate (permanent)	8	18	30	26	13	2	5	41	27	561
2014	Casual	10	22	19	29	0	0	20	36	40	10
2011	Indeterminate (permanent)	8	18	29	24	14	1	5	41	28	678
2011	Term	11	6	27	28	23	0	6	54	17	18
2011	Casual	0	0	22	24	23	8	24	68	0	13
2011	Student	0	15	24	7	31	0	22	49	20	13
2008	Indeterminate (permanent)	16	29	30	14	7	1	3	22	47	726
2008	Term	16	12	15	34	20	0	3	56	29	31
2008	Student	0	17	14	17	26	17	9	58	23	12

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	13	19	37	16	9	3	3	27	34	540
2017	Term	29	17	24	6	12	6	6	21	52	17
2017	Casual	0	17	33	0	10	9	30	17	28	11
2017	Student	5	16	21	21	16	16	5	47	27	19
2014	Indeterminate (permanent)	14	21	37	18	6	2	2	25	36	560
2014	Casual	10	21	38	10	0	10	10	13	40	10

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	63	27	3	4	2	0	91	6	540
2017	Term	43	35	5	5	5	6	83	11	18
2017	Casual	57	16	9	0	0	19	89	0	12
2017	Student	53	26	5	11	5	0	79	16	19
2014	Indeterminate (permanent)	72	19	3	5	2	0	91	7	563
2014	Casual	71	19	0	0	10	0	90	10	10
2011	Indeterminate (permanent)	70	20	3	5	2	1	91	7	678
2011	Term	77	17	6	0	0	0	94	0	18
2011	Casual	70	22	0	0	0	8	100	0	13
2011	Student	38	47	0	7	0	7	92	8	13
2008	Indeterminate (permanent)	70	17	3	5	2	1	89	8	729
2008	Term	60	25	6	3	6	0	85	8	31
2008	Student	67	17	0	9	7	0	85	15	12

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	31	15	9	7	5	5	66	18	539
2017	Term	18	23	24	12	17	0	6	44	31	17
2017	Casual	28	40	7	0	0	9	16	91	0	12
2017	Student	37	37	21	0	0	0	5	78	0	19
2014	Indeterminate (permanent)	27	30	18	10	8	4	4	62	19	563
2014	Casual	41	29	0	0	0	19	11	100	0	10

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	47	31	7	8	5	1	79	13	542
2017	Term	23	32	34	0	11	0	56	11	18
2017	Casual	84	16	0	0	0	0	100	0	12
2017	Student	47	42	11	0	0	0	89	0	19
2014	Indeterminate (permanent)	46	29	10	9	6	1	75	15	563
2014	Casual	52	48	0	0	0	0	100	0	10

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	38	38	11	6	4	2	0	78	11	542
2017	Term	5	27	29	16	11	12	0	36	30	18
2017	Casual	53	31	0	7	0	9	0	92	8	12
2017	Student	37	58	0	5	0	0	0	95	5	19
2014	Indeterminate (permanent)	33	41	12	7	5	1	1	75	12	563
2014	Casual	50	30	20	0	0	0	0	80	0	10
2011	Indeterminate (permanent)	37	41	9	8	3	1	0	79	12	678
2011	Term	45	39	6	6	5	0	0	84	11	18
2011	Casual	39	16	8	22	0	8	7	65	26	13
2011	Student	30	39	14	0	0	17	0	83	0	13
2008	Indeterminate (permanent)	37	40	9	9	3	1	1	79	12	730
2008	Term	34	60	3	3	0	0	0	94	3	31
2008	Student	22	52	0	9	17	0	0	74	26	12

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	36	28	11	11	6	8	1	70	18	542
2017	Term	17	17	22	22	11	12	0	38	37	18
2017	Casual	16	16	9	9	0	32	18	65	17	12
2017	Student	32	32	11	0	5	21	0	80	7	19
2014	Indeterminate (permanent)	31	31	12	9	8	7	1	68	18	563
2014	Casual	21	38	30	0	0	10	0	66	0	10
2011	Indeterminate (permanent)	45	27	11	8	5	5	1	75	13	675
2011	Term	67	5	6	6	11	6	0	77	17	18
2011	Casual	39	16	15	0	0	23	7	79	0	13
2011	Student	22	32	0	0	0	46	0	100	0	13
2008	Indeterminate (permanent)	44	27	10	8	5	6	1	76	14	727
2008	Term	42	27	11	0	6	13	0	80	7	31
2008	Student	33	26	0	9	9	15	9	77	23	12

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	13	24	16	18	9	16	3	46	34	542
2017	Term	5	17	17	33	16	12	0	25	56	18
2017	Casual	9	16	16	7	17	9	27	39	37	12
2017	Student	11	26	16	11	0	37	0	58	17	19
2014	Indeterminate (permanent)	9	23	18	15	16	16	4	40	37	562
2014	Casual	31	30	19	0	10	10	0	68	11	10

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	41	8	5	2	85	7	542
2017	Term	28	44	6	17	5	72	22	18
2017	Casual	61	32	0	7	0	93	7	12
2017	Student	63	26	5	5	0	89	5	19
2014	Indeterminate (permanent)	41	42	9	5	3	83	8	563
2014	Casual	90	10	0	0	0	100	0	10

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	40	35	10	9	4	1	1	77	13	542
2017	Term	49	22	11	6	5	0	6	76	12	18
2017	Casual	67	16	9	0	0	0	9	91	0	12
2017	Student	53	21	5	11	5	0	5	78	17	19
2014	Indeterminate (permanent)	36	35	13	8	6	1	1	72	15	563
2014	Casual	58	31	11	0	0	0	0	89	0	10
2011	Indeterminate (permanent)	40	36	11	7	5	0	1	76	12	679
2011	Term	40	39	17	0	5	0	0	78	5	18
2011	Casual	47	22	31	0	0	0	0	69	0	13
2011	Student	39	31	30	0	0	0	0	70	0	13
2008	Indeterminate (permanent)	31	36	14	11	7	1	1	68	18	727
2008	Term	24	27	23	10	16	0	0	51	25	31
2008	Student	43	57	0	0	0	0	0	100	0	12

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	48	30	10	5	4	2	0	80	9	541
2017	Term	43	23	11	12	5	5	0	70	18	18
2017	Casual	70	30	0	0	0	0	0	100	0	12
2017	Student	63	21	5	5	0	5	0	89	6	19
2014	Indeterminate (permanent)	39	33	12	8	4	2	1	75	12	563
2014	Casual	49	51	0	0	0	0	0	100	0	10
2011	Indeterminate (permanent)	45	32	10	6	5	2	1	79	11	677
2011	Term	62	22	10	0	5	0	0	84	5	18
2011	Casual	55	38	0	0	0	7	0	100	0	13
2011	Student	42	58	0	0	0	0	0	100	0	12
2008	Indeterminate (permanent)	40	32	12	9	5	2	1	74	14	726
2008	Term	44	25	0	12	9	6	4	76	24	31
2008	Student	33	35	17	15	0	0	0	67	15	12

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	45	35	8	7	4	0	0	81	11	542
2017	Term	50	17	23	11	0	0	0	66	11	18
2017	Casual	63	37	0	0	0	0	0	100	0	12
2017	Student	58	16	11	5	5	0	5	78	11	19
2014	Indeterminate (permanent)	40	36	9	9	6	0	0	76	15	561
2014	Casual	49	40	11	0	0	0	0	89	0	10
2011	Indeterminate (permanent)	43	35	10	6	4	1	0	79	11	677
2011	Term	62	22	10	0	5	0	0	84	5	18
2011	Casual	39	39	7	7	0	0	8	85	8	13
2011	Student	47	37	16	0	0	0	0	84	0	13
2008	Indeterminate (permanent)	38	35	10	11	5	0	1	74	16	727
2008	Term	49	23	10	10	9	0	0	71	19	31
2008	Student	43	33	17	0	7	0	0	76	7	12

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	80	15	2	1	1	0	96	2	542
2017	Term	77	18	0	5	0	0	95	5	18
2017	Casual	100	0	0	0	0	0	100	0	12
2017	Student	84	11	0	0	5	0	95	5	19
2014	Indeterminate (permanent)	79	14	2	2	2	0	94	4	563
2014	Casual	100	0	0	0	0	0	100	0	10
2011	Indeterminate (permanent)	82	11	3	2	1	1	94	3	678
2011	Term	100	0	0	0	0	0	100	0	18
2011	Casual	78	22	0	0	0	0	100	0	13
2011	Student	63	37	0	0	0	0	100	0	13
2008	Indeterminate (permanent)	81	11	2	2	2	1	93	5	726
2008	Term	79	15	0	0	3	3	97	3	31
2008	Student	76	9	9	0	7	0	85	7	12

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	52	26	6	6	4	3	3	83	11	541
2017	Term	44	16	17	0	17	6	0	64	18	18
2017	Casual	83	9	0	0	0	0	8	100	0	12
2017	Student	58	26	5	5	0	5	0	89	6	19
2014	Indeterminate (permanent)	52	26	6	5	5	2	3	82	11	563
2014	Casual	61	0	0	8	0	0	31	88	12	10
2011	Indeterminate (permanent)	51	26	6	7	4	1	4	82	12	679
2011	Term	61	17	6	0	0	0	16	93	0	18
2011	Casual	63	15	7	0	0	0	15	92	0	13
2011	Student	39	45	0	8	0	0	7	91	9	13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	58	25	5	6	4	1	85	10	540
2017	Term	61	17	11	5	5	0	78	11	18
2017	Casual	100	0	0	0	0	0	100	0	12
2017	Student	53	32	11	5	0	0	84	5	19

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	55	27	9	5	3	2	83	8	541
2017	Term	50	17	28	5	0	0	66	5	18
2017	Casual	100	0	0	0	0	0	100	0	12
2017	Student	63	21	11	5	0	0	84	5	19

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	50	29	9	7	5	1	79	11	540
2017	Term	44	34	11	5	5	0	78	11	18
2017	Casual	100	0	0	0	0	0	100	0	12
2017	Student	58	26	5	11	0	0	84	11	19
2014	Indeterminate (permanent)	45	30	10	8	7	0	75	14	563
2014	Casual	50	42	8	0	0	0	92	0	10

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	27	43	15	2	4	2	7	77	7	158
2014	Indeterminate (permanent)	27	37	9	10	5	4	8	73	16	155

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	27	36	15	9	5	8	0	69	15	542
2017	Term	16	39	22	16	0	6	0	59	17	18
2017	Casual	51	24	7	0	0	9	9	91	0	12
2017	Student	47	32	5	0	0	11	5	94	0	19
2014	Indeterminate (permanent)	24	36	18	7	4	11	0	68	13	563
2014	Casual	31	48	20	0	0	0	0	80	0	10
2011	Indeterminate (permanent)	24	31	15	13	8	8	1	61	23	674
2011	Term	22	56	6	0	5	12	0	88	6	18
2011	Casual	47	31	22	0	0	0	0	78	0	13
2011	Student	14	39	21	0	0	25	0	71	0	13

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	23	42	14	12	6	3	0	67	19	542
2017	Term	22	22	28	17	5	0	6	47	24	18
2017	Casual	60	24	7	0	0	0	9	92	0	12
2017	Student	26	37	21	0	0	11	5	75	0	19
2014	Indeterminate (permanent)	23	33	21	13	7	3	0	58	20	563
2014	Casual	20	69	10	0	0	0	0	90	0	10
2011	Indeterminate (permanent)	22	35	21	12	9	2	0	58	21	675
2011	Term	33	28	10	6	5	12	6	74	13	18
2011	Casual	39	39	22	0	0	0	0	78	0	13
2011	Student	14	39	22	8	0	17	0	64	9	13
2008	Indeterminate (permanent)	20	31	19	15	11	4	0	54	27	728
2008	Term	36	41	9	0	4	11	0	86	4	31
2008	Student	35	33	15	0	0	9	9	81	0	12

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	38	20	15	7	6	0	55	23	541
2017	Term	22	23	16	12	11	17	0	54	27	18
2017	Casual	26	34	23	0	0	9	9	72	0	12
2017	Student	32	42	11	5	0	5	5	82	6	19
2014	Indeterminate (permanent)	13	31	21	17	10	9	0	48	29	562
2014	Casual	20	39	20	0	0	20	0	74	0	10
2011	Indeterminate (permanent)	14	40	20	13	8	6	0	57	22	676
2011	Term	22	33	22	6	5	12	0	63	12	18
2011	Casual	32	24	30	0	0	8	7	65	0	13
2011	Student	7	38	22	16	0	17	0	54	19	13
2008	Indeterminate (permanent)	11	32	21	21	9	6	0	45	32	730
2008	Term	13	50	13	6	4	16	0	74	11	31
2008	Student	26	33	33	0	0	9	0	64	0	12

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	22	37	15	11	8	5	0	63	21	541
2017	Term	28	21	17	18	11	5	0	52	30	18
2017	Casual	44	16	23	0	0	9	9	72	0	12
2017	Student	37	47	0	5	0	5	5	94	6	19
2014	Indeterminate (permanent)	18	27	20	17	10	10	0	49	29	563
2014	Casual	20	59	10	0	0	10	0	88	0	10
2011	Indeterminate (permanent)	18	33	19	13	9	7	0	56	23	672
2011	Term	22	28	16	11	11	12	0	57	25	18
2011	Casual	32	24	15	15	0	8	7	65	18	13
2011	Student	15	46	23	15	0	0	0	62	15	13
2008	Indeterminate (permanent)	15	32	19	15	11	8	0	51	28	728
2008	Term	16	33	24	11	4	12	0	56	17	31
2008	Student	41	35	9	7	9	0	0	76	15	12

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	16	41	19	14	9	2	0	58	23	541
2017	Term	18	26	39	6	5	5	0	47	12	18
2017	Casual	34	33	7	9	0	9	9	81	10	12
2017	Student	21	37	16	11	0	16	0	69	13	19
2014	Indeterminate (permanent)	13	35	21	17	11	3	0	50	29	562
2014	Casual	20	41	19	8	0	10	0	69	9	10
2011	Indeterminate (permanent)	17	42	16	15	8	2	0	60	23	673
2011	Term	28	28	21	6	5	12	0	64	12	18
2011	Casual	39	23	14	16	0	8	0	68	17	13
2011	Student	30	39	7	7	0	17	0	83	9	13
2008	Indeterminate (permanent)	13	41	14	19	10	2	0	56	30	729
2008	Term	23	36	21	16	4	0	0	59	20	31
2008	Student	26	33	26	0	7	9	0	64	7	12

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	26	44	15	9	4	2	72	13	541
2017	Term	23	27	39	5	0	5	53	5	18
2017	Casual	61	30	9	0	0	0	91	0	12
2017	Student	16	53	11	16	0	5	72	17	19
2014	Indeterminate (permanent)	27	41	15	11	4	1	69	16	563
2014	Casual	31	27	31	0	0	10	65	0	10
2011	Indeterminate (permanent)	37	43	11	6	2	1	81	8	676
2011	Term	22	44	17	6	5	6	70	11	18
2011	Casual	54	23	15	0	0	8	84	0	13
2011	Student	29	48	7	0	0	15	91	0	13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	36	45	10	4	1	4	0	84	5	541
2017	Term	18	50	10	0	11	11	0	77	12	18
2017	Casual	61	23	0	0	0	16	0	100	0	12
2017	Student	42	42	5	5	0	5	0	89	6	19
2014	Indeterminate (permanent)	34	43	12	3	1	6	1	83	4	563
2014	Casual	41	49	10	0	0	0	0	90	0	10
2011	Indeterminate (permanent)	45	36	11	3	1	3	0	84	4	676
2011	Term	39	56	5	0	0	0	0	95	0	18
2011	Casual	55	30	15	0	0	0	0	85	0	13
2011	Student	37	31	7	0	0	24	0	90	0	13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	36	36	13	8	4	3	1	75	12	540
2017	Term	24	23	23	11	6	12	0	54	19	17
2017	Casual	52	16	9	16	0	0	9	74	17	12
2017	Student	32	21	21	21	0	5	0	56	22	19
2014	Indeterminate (permanent)	31	39	10	10	5	4	1	75	15	563
2014	Casual	41	38	0	10	0	0	10	89	11	10
2011	Indeterminate (permanent)	39	35	11	9	4	3	0	76	13	674
2011	Term	44	28	17	0	0	12	0	81	0	18
2011	Casual	47	15	23	0	0	8	7	73	0	13
2011	Student	16	31	16	22	7	8	0	51	32	13
2008	Indeterminate (permanent)	41	34	7	8	4	4	1	79	13	728
2008	Term	47	24	6	11	7	6	0	75	19	30
2008	Student	33	33	0	17	9	9	0	72	28	12

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	21	36	22	11	5	4	1	60	17	541
2017	Term	5	38	28	6	5	11	6	52	14	18
2017	Casual	17	16	16	0	0	24	28	67	0	12
2017	Student	21	37	21	5	5	11	0	65	12	19
2014	Indeterminate (permanent)	19	30	20	13	7	8	2	55	22	563
2014	Casual	20	0	40	0	0	29	10	34	0	10
2011	Indeterminate (permanent)	25	31	18	13	6	6	1	60	21	676
2011	Term	11	16	40	16	6	6	6	30	25	18
2011	Casual	32	30	31	0	0	8	0	67	0	13
2011	Student	8	23	29	15	0	17	7	41	20	13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	15	22	21	13	13	11	5	44	31	540
2017	Term	17	33	16	10	5	5	12	61	19	18
2017	Casual	10	16	16	0	7	16	36	53	15	12
2017	Student	21	16	16	16	16	5	11	44	38	19
2014	Indeterminate (permanent)	15	18	20	14	14	14	6	41	35	563
2014	Casual	30	32	18	0	0	0	19	77	0	10
2011	Indeterminate (permanent)	14	19	17	15	13	17	6	43	35	678
2011	Term	18	17	24	5	6	12	18	50	16	17
2011	Casual	32	8	31	0	0	8	22	56	0	13
2011	Student	16	23	22	0	0	24	14	63	0	13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	58	28	6	5	2	1	87	7	539
2017	Term	41	29	12	0	6	12	80	6	17
2017	Casual	63	8	9	0	0	20	88	0	11
2017	Student	42	47	5	0	5	0	89	5	19
2014	Indeterminate (permanent)	58	26	7	5	2	1	86	7	563
2014	Casual	51	9	8	10	0	22	77	13	10

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	68	22	4	2	1	2	1	93	3	539
2017	Term	39	28	16	0	5	5	6	76	6	18
2017	Casual	50	15	0	0	0	9	27	100	0	12
2017	Student	74	21	5	0	0	0	0	95	0	19
2014	Indeterminate (permanent)	68	22	3	2	1	3	2	94	3	563
2014	Casual	61	20	0	0	0	0	19	100	0	10
2011	Indeterminate (permanent)	73	19	5	1	1	1	1	93	2	676
2011	Term	77	17	0	0	0	6	0	100	0	18
2011	Casual	71	15	0	0	0	0	14	100	0	13
2011	Student	53	15	16	0	0	0	16	81	0	13
2008	Indeterminate (permanent)	69	21	4	2	1	0	2	93	3	729
2008	Term	75	13	6	0	4	3	0	91	4	31
2008	Student	76	7	0	0	0	0	17	100	0	12

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	27	35	16	12	7	4	0	64	19	541
2017	Term	34	16	28	0	11	5	6	56	12	18
2017	Casual	16	49	0	0	0	18	18	100	0	12
2017	Student	42	37	11	0	0	5	5	88	0	19
2014	Indeterminate (permanent)	24	33	16	13	10	2	0	59	24	563
2014	Casual	30	31	8	0	0	10	20	88	0	10
2011	Indeterminate (permanent)	28	33	15	13	8	1	1	63	21	676
2011	Term	28	28	11	16	5	6	6	63	24	18
2011	Casual	56	7	8	0	7	8	15	81	9	13
2011	Student	28	34	15	14	0	8	0	68	16	13
2008	Indeterminate (permanent)	22	37	16	14	8	2	0	61	23	728
2008	Term	19	36	13	18	9	6	0	58	29	31
2008	Student	22	52	0	9	9	0	9	81	19	12

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	23	15	18	24	3	2	39	45	542
2017	Term	23	15	11	6	27	5	12	46	40	18
2017	Casual	44	8	9	11	0	0	27	72	15	11
2017	Student	32	21	5	0	5	11	26	83	8	19
2014	Indeterminate (permanent)	11	19	17	19	28	4	2	32	50	563
2014	Casual	31	21	9	10	0	0	28	73	15	10
2011	Indeterminate (permanent)	15	21	15	22	23	1	2	37	47	676
2011	Term	16	23	11	11	22	0	17	47	40	18
2011	Casual	16	16	15	8	7	0	39	52	24	13
2011	Student	0	31	17	0	21	8	23	45	31	13
2008	Indeterminate (permanent)	14	31	14	18	19	2	2	46	39	727
2008	Term	3	38	23	19	12	3	4	43	33	31
2008	Student	9	59	9	7	9	0	9	74	17	12

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	22	42	19	9	6	3	0	65	15	542
2017	Term	22	5	39	6	11	5	12	33	20	18
2017	Casual	51	32	0	0	0	0	18	100	0	12
2017	Student	26	47	11	5	5	5	0	78	11	19

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	37	11	3	3	3	0	82	6	542
2017	Term	28	27	22	6	5	5	6	62	13	18
2017	Casual	60	16	0	0	0	9	16	100	0	12
2017	Student	42	53	0	5	0	0	0	95	5	19
2014	Indeterminate (permanent)	41	36	11	3	3	6	0	82	6	563
2014	Casual	49	31	10	0	0	10	0	89	0	10

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	42	41	9	3	2	3	86	5	540
2017	Term	34	38	23	0	0	5	76	0	18
2017	Casual	77	23	0	0	0	0	100	0	12
2017	Student	53	47	0	0	0	0	100	0	19
2014	Indeterminate (permanent)	41	36	12	6	2	4	80	8	563
2014	Casual	49	41	0	0	0	10	100	0	10
2011	Indeterminate (permanent)	38	37	14	5	3	3	77	9	673
2011	Term	50	34	10	0	0	6	89	0	18
2011	Casual	62	22	0	8	0	8	91	9	13
2011	Student	37	47	0	7	0	8	92	8	13

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	46	39	8	4	2	0	86	6	540
2017	Term	34	44	11	0	5	6	83	6	18
2017	Casual	78	22	0	0	0	0	100	0	12
2017	Student	63	37	0	0	0	0	100	0	19
2014	Indeterminate (permanent)	46	36	11	4	3	0	83	7	562
2014	Casual	80	20	0	0	0	0	100	0	10
2011	Indeterminate (permanent)	44	37	10	5	3	0	82	8	672
2011	Term	73	27	0	0	0	0	100	0	18
2011	Casual	71	29	0	0	0	0	100	0	13
2011	Student	46	54	0	0	0	0	100	0	13
2008	Indeterminate (permanent)	38	42	10	7	3	0	80	10	729
2008	Term	49	36	3	9	4	0	85	12	31
2008	Student	67	17	9	7	0	0	85	7	12

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	34	35	15	9	6	1	70	15	540
2017	Term	29	27	18	5	16	5	59	22	18
2017	Casual	68	32	0	0	0	0	100	0	12
2017	Student	56	39	0	6	0	0	94	6	18
2014	Indeterminate (permanent)	29	36	18	8	7	1	66	16	563
2014	Casual	31	59	10	0	0	0	90	0	10
2011	Indeterminate (permanent)	34	35	15	10	5	1	70	15	678
2011	Term	56	22	21	0	0	0	79	0	18
2011	Casual	71	7	14	8	0	0	78	8	13
2011	Student	30	38	32	0	0	0	68	0	13

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	32	38	15	8	5	0	71	14	541
2017	Term	23	28	22	16	11	0	51	27	18
2017	Casual	70	30	0	0	0	0	100	0	12
2017	Student	58	32	5	5	0	0	89	5	19
2014	Indeterminate (permanent)	29	41	15	9	6	0	69	15	562
2014	Casual	31	59	10	0	0	0	90	0	10
2011	Indeterminate (permanent)	34	39	13	9	6	0	72	15	676
2011	Term	56	33	10	0	0	0	90	0	18
2011	Casual	71	7	14	8	0	0	78	8	13
2011	Student	30	47	23	0	0	0	77	0	13
2008	Indeterminate (permanent)	30	39	13	12	5	0	70	17	728
2008	Term	44	42	9	3	3	0	85	6	31
2008	Student	41	41	9	0	0	9	91	0	12

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	29	23	20	12	12	4	1	54	25	541
2017	Term	23	17	11	11	33	5	0	42	46	18
2017	Casual	52	24	17	0	0	0	7	82	0	12
2017	Student	32	26	16	11	0	11	5	69	13	19
2014	Indeterminate (permanent)	28	24	16	14	14	4	0	54	29	562
2014	Casual	31	10	19	11	0	0	29	57	16	10
2011	Indeterminate (permanent)	30	26	16	13	11	3	1	58	26	673
2011	Term	44	17	11	22	0	6	0	65	23	18
2011	Casual	55	16	14	0	8	0	7	76	9	13
2011	Student	23	39	8	29	0	0	0	62	29	13
2008	Indeterminate (permanent)	29	25	16	15	9	6	0	58	25	726
2008	Term	34	33	19	6	3	6	0	71	9	31
2008	Student	24	9	35	24	9	0	0	33	33	12

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Indeterminate (permanent)	38	26	36	542
2017	Term	54	35	12	18
2017	Casual	17	31	51	12
2017	Student	47	11	42	19
2014	Indeterminate (permanent)	42	30	28	563
2014	Casual	39	42	19	10
2011	Indeterminate (permanent)	35	33	33	676
2011	Term	38	34	28	18
2011	Casual	45	24	32	13
2011	Student	55	14	31	13

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Indeterminate (permanent)	17	16	60	2	0	5	205
2017	Term	0	10	50	10	30	0	10
2014	Indeterminate (permanent)	13	13	64	5	9999	5	237
2011	Indeterminate (permanent)	15	16	59	4	9999	6	234

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	19	81	540
2014	Indeterminate (permanent)	22	78	563

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	45	106
2014	Indeterminate (permanent)	41	121

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	66	106
2014	Indeterminate (permanent)	60	121

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	106
2014	Indeterminate (permanent)	6	121

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	106
2014	Indeterminate (permanent)	0	121

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	5	106
2014	Indeterminate (permanent)	6	121

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	32	106
2014	Indeterminate (permanent)	38	121

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	44	106
2014	Indeterminate (permanent)	32	121

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	43	106
2014	Indeterminate (permanent)	35	121

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	42	106
2014	Indeterminate (permanent)	40	121

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	22	106
2014	Indeterminate (permanent)	22	121

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	62	106
2014	Indeterminate (permanent)	66	121

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	27	106
2014	Indeterminate (permanent)	24	121

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	8	106
2014	Indeterminate (permanent)	5	121

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	8	106
2014	Indeterminate (permanent)	10	121

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	48	106
2014	Indeterminate (permanent)	31	121

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	15	106
2014	Indeterminate (permanent)	23	121

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	13	106
2014	Indeterminate (permanent)	12	121

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	57	106
2014	Indeterminate (permanent)	61	121

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	30	106
2014	Indeterminate (permanent)	27	121

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	14	106
2014	Indeterminate (permanent)	14	121

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	12	106
2014	Indeterminate (permanent)	9	121

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	6	106
2014	Indeterminate (permanent)	7	121

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	106

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	106
2014	Indeterminate (permanent)	10	121

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	9	106
2014	Indeterminate (permanent)	12	121

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	25	106
2014	Indeterminate (permanent)	24	121

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	8	97
2014	Indeterminate (permanent)	10	118

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	97
2014	Indeterminate (permanent)	21	118

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	12	97
2014	Indeterminate (permanent)	10	118

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	10	97
2014	Indeterminate (permanent)	7	118

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	7	97
2014	Indeterminate (permanent)	9	118

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	18	97
2014	Indeterminate (permanent)	10	118

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	15	97
2014	Indeterminate (permanent)	12	118

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	13	97
2014	Indeterminate (permanent)	14	118

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	14	97
2014	Indeterminate (permanent)	13	118

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	26	97
2014	Indeterminate (permanent)	28	118

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	8	97
2014	Indeterminate (permanent)	9	118

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	43	97
2014	Indeterminate (permanent)	38	118

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	55	97
2014	Indeterminate (permanent)	51	118

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	97

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	12	97
2014	Indeterminate (permanent)	14	118

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	88	12	106

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	21	14	7	6	33	7	57	21	541
2017	Term	5	5	44	0	0	33	12	19	0	18
2017	Casual	18	0	7	7	0	43	25	56	22	12
2017	Student	21	16	11	0	0	42	11	78	0	19
2014	Indeterminate (permanent)	16	13	18	6	4	33	9	50	18	563
2014	Casual	20	11	18	0	0	40	10	63	0	10

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	33	16	6	3	13	1	71	10	541
2017	Term	18	27	33	5	0	11	5	54	6	18
2017	Casual	28	23	0	0	0	24	25	100	0	12
2017	Student	32	32	16	5	0	11	5	75	6	19
2014	Indeterminate (permanent)	24	29	18	6	3	18	2	67	11	563
2014	Casual	20	41	28	0	0	0	10	69	0	10
2011	Indeterminate (permanent)	31	35	15	6	3	9	0	74	10	676
2011	Term	43	34	6	0	0	17	0	93	0	18
2011	Casual	63	22	15	0	0	0	0	85	0	13
2011	Student	31	24	7	0	0	38	0	88	0	13

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	24	40	10	7	2	2	17	78	10	541
2017	Term	16	33	23	10	5	12	0	56	18	18
2017	Casual	16	0	17	7	0	34	25	41	18	12
2017	Student	21	11	5	0	21	16	26	55	36	19
2014	Indeterminate (permanent)	23	39	11	5	2	2	18	78	9	562
2014	Casual	30	10	19	0	0	10	30	67	0	10
2011	Indeterminate (permanent)	24	43	8	5	1	1	17	82	8	675
2011	Term	11	62	11	5	0	6	5	82	6	18
2011	Casual	32	7	16	0	0	0	46	71	0	13
2011	Student	0	23	0	23	15	8	30	37	63	13
2008	Indeterminate (permanent)	24	38	9	5	1	2	21	80	8	729
2008	Term	16	43	12	16	9	3	0	61	26	31
2008	Student	0	15	0	9	7	17	52	50	50	12

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	10	17	18	4	3	29	20	51	15	539
2017	Term	6	18	30	6	6	35	0	36	17	17
2017	Casual	0	7	9	0	0	43	42	46	0	12
2017	Student	11	0	11	0	6	39	33	40	20	18
2014	Indeterminate (permanent)	8	15	18	3	3	29	24	49	12	563
2014	Casual	10	0	10	8	0	40	31	36	29	10
2011	Indeterminate (permanent)	7	16	17	6	3	28	22	46	19	673
2011	Term	5	0	17	0	0	61	17	23	0	18
2011	Casual	8	16	22	0	0	8	46	51	0	13
2011	Student	0	7	7	8	7	33	37	24	51	13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	33	27	10	2	1	10	18	83	4	540
2017	Term	38	23	22	0	0	17	0	73	0	18
2017	Casual	16	17	0	0	0	51	16	100	0	12
2017	Student	26	11	11	0	0	26	26	78	0	19
2014	Indeterminate (permanent)	29	30	9	2	1	10	18	83	5	563
2014	Casual	31	19	21	0	0	10	19	70	0	10
2011	Indeterminate (permanent)	38	24	8	3	2	9	17	83	6	675
2011	Term	50	17	6	0	0	23	5	92	0	18
2011	Casual	24	8	22	0	0	8	38	59	0	13
2011	Student	24	24	7	0	0	23	22	87	0	13
2008	Indeterminate (permanent)	31	30	7	2	0	11	20	87	3	730
2008	Term	33	36	9	4	0	18	0	84	4	30
2008	Student	9	15	7	0	0	17	52	78	0	12

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	29	29	11	2	1	11	17	80	4	540
2017	Term	17	27	27	5	0	23	0	57	7	18
2017	Casual	9	24	0	0	0	51	16	100	0	12
2017	Student	21	11	11	0	0	32	26	75	0	19
2014	Indeterminate (permanent)	25	29	11	2	1	15	17	80	5	562
2014	Casual	30	0	10	0	0	30	30	75	0	10
2011	Indeterminate (permanent)	32	25	10	3	1	12	17	80	6	673
2011	Term	22	22	11	0	0	34	11	80	0	18
2011	Casual	24	8	22	0	0	8	38	59	0	13
2011	Student	8	31	7	0	0	31	22	84	0	13
2008	Indeterminate (permanent)	30	28	11	3	2	8	18	79	6	728
2008	Term	39	21	12	3	4	21	0	77	8	31
2008	Student	15	0	7	0	0	17	60	69	0	12

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	7	93	540
2017	Casual	0	100	12
2014	Indeterminate (permanent)	7	93	563
2014	Casual	0	100	10

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	37	39
2014	Indeterminate (permanent)	30	39

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	84	39
2014	Indeterminate (permanent)	77	39

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	39
2014	Indeterminate (permanent)	0	39

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	39

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	27	37
2014	Indeterminate (permanent)	23	39

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	24	37

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	37

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	37
2014	Indeterminate (permanent)	17	39

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	37
2014	Indeterminate (permanent)	0	39

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	19	37
2014	Indeterminate (permanent)	18	39

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	37

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	14	37
2014	Indeterminate (permanent)	21	39

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	37
2014	Indeterminate (permanent)	0	39

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	19	37
2014	Indeterminate (permanent)	26	39

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	45	39
2014	Indeterminate (permanent)	26	39

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	16	39
2014	Indeterminate (permanent)	28	39

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	15	39
2014	Indeterminate (permanent)	19	39

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	41	39
2014	Indeterminate (permanent)	50	39

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	35

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	15	35

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	21	35
2014	Indeterminate (permanent)	20	37

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	29	35
2014	Indeterminate (permanent)	28	37

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	52	35
2014	Indeterminate (permanent)	49	37

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	35

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	56	35
2014	Indeterminate (permanent)	64	37

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	0	35

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	82	18	39

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	14	18	15	3	3	39	9	61	11	541
2017	Term	16	5	44	0	0	28	6	32	0	18
2017	Casual	18	9	7	0	0	41	25	78	0	12
2017	Student	16	11	0	5	0	58	11	83	17	19
2014	Indeterminate (permanent)	15	13	15	2	2	42	11	59	8	563
2014	Casual	20	0	8	0	0	61	10	71	0	10

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	31	35	15	3	3	12	2	76	6	539
2017	Term	23	33	27	0	0	16	0	67	0	18
2017	Casual	35	16	0	0	0	24	25	100	0	12
2017	Student	32	21	11	5	5	21	5	71	14	19
2014	Indeterminate (permanent)	26	31	15	2	2	22	1	74	6	562
2014	Casual	30	30	11	0	0	18	10	84	0	10
2011	Indeterminate (permanent)	39	31	13	3	1	11	0	80	5	678
2011	Term	54	34	6	0	0	6	0	94	0	18
2011	Casual	60	15	16	0	0	9	0	82	0	12
2011	Student	47	31	0	0	0	22	0	100	0	13

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	16	23	22	16	20	0	3	40	37	538
2017	Term	17	5	11	22	33	6	6	26	62	18
2017	Casual	18	49	8	0	7	0	18	81	9	12
2017	Student	21	37	5	21	11	0	5	61	33	19

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	17	26	28	17	11	1	43	28	541
2017	Term	11	34	21	16	5	12	52	24	18
2017	Casual	40	16	18	9	0	18	68	10	12
2017	Student	47	26	21	0	5	0	74	5	19

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	23	27	27	12	8	0	2	51	21	540
2017	Term	27	34	16	0	10	0	12	70	11	18
2017	Casual	55	0	9	0	0	18	18	87	0	12
2017	Student	63	21	5	11	0	0	0	84	11	19

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	21	23	25	17	12	2	45	29	540
2017	Term	18	29	23	6	11	13	54	19	17
2017	Casual	30	0	34	0	9	28	41	12	12
2017	Student	63	21	11	0	5	0	84	5	19

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	25	11	5	4	0	11	77	10	541
2017	Term	60	5	5	5	5	0	18	80	13	18
2017	Casual	65	0	0	0	0	9	26	100	0	12
2017	Student	84	11	0	0	0	0	5	100	0	19

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	28	29	23	11	6	1	59	17	538
2017	Term	34	12	26	5	11	12	52	18	18
2017	Casual	74	0	9	0	0	18	90	0	12
2017	Student	42	47	11	0	0	0	89	0	19

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	24	30	25	12	6	2	2	56	19	539
2017	Term	27	18	16	17	11	0	12	50	31	18
2017	Casual	51	14	0	0	0	17	18	100	0	12
2017	Student	53	32	5	5	5	0	0	84	11	19

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	20	30	25	15	8	1	2	52	23	539
2017	Term	11	33	28	5	11	0	12	50	18	18
2017	Casual	51	0	14	0	0	17	18	78	0	12
2017	Student	58	16	16	11	0	0	0	74	11	19

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	25	29	22	15	6	1	2	55	22	541
2017	Term	21	28	12	5	21	0	12	56	30	18
2017	Casual	48	26	0	9	0	0	18	90	10	12
2017	Student	26	42	11	16	5	0	0	68	21	19

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	31	31	20	10	6	2	63	17	539
2017	Term	33	27	22	0	5	12	69	6	18
2017	Casual	39	17	26	0	0	18	69	0	12
2017	Student	37	37	21	0	5	0	74	5	19

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	49	23	14	7	6	2	73	12	542
2017	Term	63	17	10	5	0	5	84	5	18
2017	Casual	82	0	0	9	0	9	91	9	12
2017	Student	84	11	5	0	0	0	95	0	19

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	69	14	5	4	4	1	3	87	8	541
2017	Term	61	16	0	5	5	0	11	88	12	18
2017	Casual	75	0	7	0	9	0	9	83	9	12
2017	Student	84	16	0	0	0	0	0	100	0	19

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	53	26	10	5	3	3	82	8	539
2017	Term	52	32	5	0	5	5	89	6	18
2017	Casual	59	16	0	0	7	18	91	9	12
2017	Student	63	26	5	5	0	0	89	5	19

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	57	19	11	6	5	2	78	10	540
2017	Term	61	17	5	0	11	5	83	11	18
2017	Casual	82	0	0	0	0	18	100	0	12
2017	Student	79	16	0	5	0	0	95	5	19

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	50	11	7	3	1	29	85	5	541
2017	Term	61	0	5	0	0	33	92	0	18
2017	Casual	65	7	0	0	0	28	100	0	12
2017	Student	79	5	0	0	0	16	100	0	19

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	69	16	6	2	7	91	2	538
2017	Term	50	21	0	0	28	100	0	18
2017	Casual	75	7	0	0	18	100	0	12
2017	Student	84	16	0	0	0	100	0	19

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	74	11	5	2	2	1	6	90	4	541
2017	Term	34	28	16	0	16	0	6	66	17	18
2017	Casual	30	7	9	8	27	0	19	46	43	12
2017	Student	37	32	16	16	0	0	0	68	16	19

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	43	31	16	5	3	2	76	8	540
2017	Term	28	29	32	0	5	6	61	5	18
2017	Casual	82	0	0	0	0	18	100	0	12
2017	Student	47	32	5	11	5	0	79	16	19

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	8	31	41	15	4	0	39	20	541
2017	Term	12	22	33	26	0	6	37	28	18
2017	Casual	50	25	16	0	0	9	83	0	12
2017	Student	21	63	11	5	0	0	84	5	19

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	7	19	42	23	8	0	0	32	26	539
2017	Term	10	28	11	22	17	6	6	45	43	18
2017	Casual	0	10	33	22	27	0	9	53	11	12
2017	Student	0	5	26	47	16	0	5	67	6	19

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	24	45	15	8	4	4	0	72	13	542
2017	Term	11	50	28	5	0	6	0	65	6	18
2017	Casual	23	17	26	0	0	25	9	61	0	12
2017	Student	21	37	21	5	5	11	0	65	12	19

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	19	43	17	13	6	2	0	63	20	541
2017	Term	5	28	23	22	16	6	0	35	41	18
2017	Casual	18	46	9	0	0	18	9	88	0	12
2017	Student	26	37	21	11	0	5	0	67	11	19

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	22	78	542
2014	Indeterminate (permanent)	23	77	563
2014	Casual	0	100	10

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Indeterminate (permanent)	84	16	120
2014	Indeterminate (permanent)	85	15	131

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	44	40	5	4	6	1	0	85	10	100
2014	Indeterminate (permanent)	46	33	6	8	5	1	1	81	13	111

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	23	26	22	12	12	3	1	24	76	542
2017	Term	25	17	17	12	29	0	0	25	75	17
2017	Casual	25	41	16	0	0	10	9	31	69	12
2017	Student	37	21	11	5	11	16	0	44	56	19

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	17	391
2017	Term	39	13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	38	391
2017	Term	55	13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	21	391
2017	Term	30	13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	44	391
2017	Term	14	13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	6	391
2017	Term	8	13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Indeterminate (permanent)	46	391
2017	Term	70	13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Indeterminate (permanent)	6	49	19	8	8	10	384
2017	Term	0	26	24	17	9	24	12

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	12	23	15	20	16	2	12	41	42	396
2017	Term	8	8	23	21	40	0	0	15	62	13

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Indeterminate (permanent)	1	7	10	18	50	2	11	10	79	393
2017	Term	0	8	16	8	69	0	0	8	77	13

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 102. What is your current employee status?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me