2017 Public Service Employee Survey Results for the Public Service Commission of Canada by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 46 5 9 3 0 0 83 12 568
2017 Part-time 47 36 13 4 0 0 0 83 4 23
2014 Full-time 42 43 4 9 2 0 0 85 11 558
2014 Part-time 51 42 4 3 0 0 0 93 3 29
2011 Full-time 45 45 3 5 2 0 0 90 7 686
2011 Part-time 48 41 0 8 0 3 0 92 8 36
2008 Full-time 40 45 6 8 1 0 0 85 9 741
2008 Part-time 60 30 2 5 2 0 0 90 7 39

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 69 24 3 3 1 0 0 93 4 566
2017 Part-time 82 13 0 5 0 0 0 95 5 23
2014 Full-time 66 25 4 4 1 0 0 91 5 558
2014 Part-time 79 18 3 0 0 0 0 97 0 29
2011 Full-time 74 19 3 2 1 0 1 94 3 687
2011 Part-time 79 19 0 0 2 0 0 98 2 36
2008 Full-time 71 23 2 3 1 0 0 94 4 741
2008 Part-time 80 16 0 4 0 0 0 96 4 38

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 52 30 6 8 3 0 0 83 11 567
2017 Part-time 57 25 4 14 0 0 0 82 14 23
2014 Full-time 50 30 6 9 4 0 1 80 13 558
2014 Part-time 59 24 0 11 0 3 4 89 11 29
2011 Full-time 57 25 5 10 3 0 1 82 13 686
2011 Part-time 62 27 6 2 2 0 0 89 5 36
2008 Full-time 54 26 5 11 4 0 0 80 15 741
2008 Part-time 55 30 11 3 2 0 0 85 5 38

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 34 6 10 7 0 0 77 17 567
2017 Part-time 53 25 13 9 0 0 0 78 9 23
2014 Full-time 33 30 8 17 13 0 0 62 30 558
2014 Part-time 30 20 11 18 20 0 0 51 38 29
2011 Full-time 48 34 7 7 3 0 0 83 10 687
2011 Part-time 42 46 6 3 3 0 0 88 6 35

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 38 15 9 4 0 0 73 13 567
2017 Part-time 38 40 18 5 0 0 0 77 5 23
2014 Full-time 34 40 11 10 5 0 1 74 15 558
2014 Part-time 34 34 14 10 4 0 4 71 14 29
2011 Full-time 39 36 13 7 4 0 1 76 11 686
2011 Part-time 25 47 6 11 6 0 6 76 17 36
2008 Full-time 30 42 12 10 5 0 1 73 15 740
2008 Part-time 31 38 5 18 3 0 5 73 21 39

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 43 12 7 4 0 0 78 10 568
2017 Part-time 61 26 9 0 5 0 0 87 5 23
2014 Full-time 35 39 13 10 3 0 0 74 13 558
2014 Part-time 48 28 10 7 7 0 0 76 14 29
2011 Full-time 41 36 10 9 3 0 0 78 12 683
2011 Part-time 28 40 18 8 6 0 0 68 14 35
2008 Full-time 36 43 11 7 3 0 0 79 10 742
2008 Part-time 46 37 12 3 0 2 0 85 3 39

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 40 8 8 2 0 0 82 10 567
2017 Part-time 69 21 5 0 0 5 0 95 0 23
2014 Full-time 45 38 7 7 3 0 0 83 10 557
2014 Part-time 51 27 10 7 4 0 0 79 11 29
2011 Full-time 45 36 9 8 2 0 0 82 9 687
2011 Part-time 32 46 8 6 9 0 0 77 14 36
2008 Full-time 44 40 8 6 3 0 0 83 9 741
2008 Part-time 52 33 5 9 0 2 0 86 9 39

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 48 38 7 4 2 0 0 87 6 566
2017 Part-time 65 31 0 4 0 0 0 96 4 23
2014 Full-time 48 37 6 7 2 1 0 85 8 557
2014 Part-time 48 25 9 11 0 0 7 79 11 29

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 31 10 8 4 0 0 78 12 567
2017 Part-time 73 27 0 0 0 0 0 100 0 23
2014 Full-time 42 35 10 8 4 1 0 78 12 557
2014 Part-time 45 21 14 14 0 0 6 71 15 29
2011 Full-time 45 36 8 7 4 0 0 81 12 688
2011 Part-time 61 28 3 3 6 0 0 88 8 36

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 19 14 11 8 2 19 58 24 568
2017 Part-time 34 13 13 5 0 5 31 73 7 23
2014 Full-time 27 22 11 11 10 2 17 60 26 558
2014 Part-time 23 26 4 0 7 0 41 82 12 29
2011 Full-time 28 24 9 11 11 2 16 63 26 685
2011 Part-time 22 27 9 5 6 5 26 72 15 36
2008 Full-time 34 23 8 11 9 3 13 67 23 742
2008 Part-time 37 27 3 10 6 0 18 78 19 38

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 45 13 9 5 0 0 73 14 567
2017 Part-time 53 34 9 0 5 0 0 87 5 23
2014 Full-time 29 44 12 9 5 0 0 73 15 558
2014 Part-time 34 46 16 3 0 0 0 80 3 29
2011 Full-time 37 38 13 7 4 0 0 76 11 686
2011 Part-time 31 34 23 9 3 0 0 65 12 35
2008 Full-time 34 43 12 8 4 0 0 76 12 734
2008 Part-time 38 44 10 9 0 0 0 81 9 38

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 36 17 13 7 0 0 63 20 568
2017 Part-time 49 29 8 5 5 5 0 82 10 23
2014 Full-time 26 36 15 15 7 1 0 63 22 557
2014 Part-time 41 28 13 10 7 0 0 69 17 29
2011 Full-time 29 38 16 12 6 0 0 67 17 686
2011 Part-time 36 34 14 8 5 3 0 72 14 36

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 44 10 12 4 0 0 74 16 568
2017 Part-time 53 29 13 0 5 0 0 82 5 23

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 40 43 9 5 2 1 0 83 8 565
2017 Part-time 56 30 5 5 5 0 0 86 9 23
2014 Full-time 43 41 9 4 2 1 0 85 6 558
2014 Part-time 52 31 18 0 0 0 0 82 0 29
2011 Full-time 51 37 7 3 2 0 0 89 4 685
2011 Part-time 41 45 6 8 0 0 0 86 8 36
2008 Full-time 49 38 7 3 3 1 0 87 6 739
2008 Part-time 56 28 6 3 0 7 0 91 3 38

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 37 17 10 7 1 0 67 17 567
2017 Part-time 45 37 9 0 10 0 0 81 10 22

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 38 11 3 3 0 0 82 6 566
2017 Part-time 74 17 5 5 0 0 0 91 5 23
2014 Full-time 56 32 8 2 2 0 0 88 4 558
2014 Part-time 56 34 10 0 0 0 0 90 0 29
2011 Full-time 57 32 7 3 1 0 0 89 4 684
2011 Part-time 46 28 26 0 0 0 0 74 0 36

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 44 12 10 5 1 0 73 15 566
2017 Part-time 47 26 13 9 0 0 5 76 10 23
2014 Full-time 25 41 15 13 6 0 0 66 19 557
2014 Part-time 24 48 13 4 3 0 7 78 7 29
2011 Full-time 34 41 9 10 5 0 0 76 15 684
2011 Part-time 26 42 17 6 6 3 0 70 12 34

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 34 14 9 7 0 0 70 16 566
2017 Part-time 51 35 13 0 0 0 0 87 0 23
2014 Full-time 28 38 14 13 6 0 1 66 19 558
2014 Part-time 45 31 13 3 3 0 4 79 7 29

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 40 14 9 5 0 1 72 14 566
2017 Part-time 52 39 9 0 0 0 0 91 0 23
2014 Full-time 32 39 15 9 5 0 0 71 14 558
2014 Part-time 42 42 6 4 6 0 0 84 10 29
2011 Full-time 42 40 10 5 2 0 0 82 7 683
2011 Part-time 41 45 5 3 0 3 3 91 3 36

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 34 42 12 6 5 0 0 77 11 567
2017 Part-time 53 34 13 0 0 0 0 87 0 23
2014 Full-time 35 42 13 6 3 0 0 78 9 558
2014 Part-time 45 34 17 4 0 0 0 79 4 29
2011 Full-time 43 40 9 6 3 0 0 83 8 686
2011 Part-time 39 41 11 9 0 0 0 80 9 36
2008 Full-time 39 44 8 6 3 0 0 83 9 739
2008 Part-time 45 42 7 6 0 0 0 87 6 39

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 31 14 7 4 1 1 75 11 566
2017 Part-time 40 39 5 8 5 0 4 82 13 23
2014 Full-time 43 34 14 6 3 0 0 78 9 558
2014 Part-time 49 31 17 0 3 0 0 80 3 29
2011 Full-time 36 35 18 7 3 0 1 71 11 686
2011 Part-time 40 46 11 0 3 0 0 86 3 36
2008 Full-time 31 35 19 10 5 0 0 66 14 741
2008 Part-time 53 20 25 0 0 0 2 75 0 38

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 23 37 16 10 1 3 27 34 565
2017 Part-time 5 16 43 14 17 0 5 32 22 23
2014 Full-time 9 24 39 20 5 1 1 26 34 557
2014 Part-time 13 10 34 22 3 7 10 30 29 29
2011 Full-time 9 22 37 21 8 0 3 29 33 686
2011 Part-time 5 16 25 34 8 0 11 47 24 36
2008 Full-time 12 30 34 16 6 0 1 22 43 740
2008 Part-time 8 18 35 26 8 3 2 36 28 38

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 19 33 17 15 3 4 34 31 562
2017 Part-time 13 14 21 14 27 5 5 46 30 22
2014 Full-time 9 16 31 27 12 2 3 40 27 557
2014 Part-time 0 15 37 27 4 7 10 37 18 29
2011 Full-time 6 15 29 29 15 2 4 47 22 686
2011 Part-time 8 14 27 23 17 0 11 45 25 36
2008 Full-time 12 24 29 21 11 2 2 33 37 740
2008 Part-time 3 18 24 26 25 3 2 54 21 38

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 23 30 14 10 2 5 25 42 563
2017 Part-time 9 17 18 18 25 5 10 50 30 23
2014 Full-time 20 27 32 12 5 1 3 18 49 558
2014 Part-time 10 25 24 10 10 7 13 26 44 29
2011 Full-time 13 22 29 23 8 1 4 32 37 685
2011 Part-time 14 11 19 23 14 3 17 46 31 36
2008 Full-time 14 25 29 19 7 2 4 28 42 738
2008 Part-time 19 23 20 18 15 3 2 35 44 39

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 6 17 33 24 15 1 4 40 25 562
2017 Part-time 9 8 30 5 39 5 5 49 19 23
2014 Full-time 6 16 38 26 10 1 2 37 23 555
2014 Part-time 0 14 38 21 10 4 13 37 17 29
2011 Full-time 8 19 33 26 11 1 3 38 27 687
2011 Part-time 6 11 27 37 14 0 6 54 18 36
2008 Full-time 9 20 36 22 10 0 2 33 30 742
2008 Part-time 3 14 35 33 14 0 2 47 17 38

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 18 30 19 14 1 5 35 33 561
2017 Part-time 9 21 21 14 25 5 5 44 33 23
2014 Full-time 18 24 32 15 7 1 3 23 44 556
2014 Part-time 22 24 21 13 10 0 10 26 51 29
2011 Full-time 15 24 30 18 9 1 4 28 41 684
2011 Part-time 6 17 30 18 11 0 17 35 28 35
2008 Full-time 17 22 31 15 10 1 4 27 41 740
2008 Part-time 6 10 39 19 19 2 5 41 17 38

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 25 25 17 10 4 4 29 44 564
2017 Part-time 13 13 39 9 18 0 9 29 28 23
2014 Full-time 8 17 30 26 13 2 5 42 27 556
2014 Part-time 4 26 30 17 3 4 16 25 38 29
2011 Full-time 8 17 30 24 14 1 5 41 27 687
2011 Part-time 9 17 20 11 25 0 19 44 32 36
2008 Full-time 16 29 30 14 7 1 3 22 46 739
2008 Part-time 10 17 22 19 20 5 7 44 30 38

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 19 36 16 9 3 4 27 35 565
2017 Part-time 5 17 34 14 22 5 5 39 24 23
2014 Full-time 13 21 37 18 6 2 2 25 36 555
2014 Part-time 11 14 34 7 10 7 17 22 33 29
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 62 28 3 4 2 0 1 90 6 566
2017 Part-time 68 13 5 5 5 0 5 85 10 23
2014 Full-time 72 19 3 5 2 0 0 90 6 558
2014 Part-time 76 17 0 4 3 0 0 93 7 29
2011 Full-time 70 20 3 5 2 0 1 91 6 687
2011 Part-time 62 30 0 3 2 0 3 95 5 36
2008 Full-time 70 17 4 5 2 0 1 89 8 741
2008 Part-time 76 17 0 0 7 0 0 93 7 39

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 32 15 9 7 5 5 65 18 564
2017 Part-time 43 17 27 0 0 0 13 69 0 23
2014 Full-time 27 30 17 10 8 4 4 62 19 558
2014 Part-time 27 33 20 0 3 10 7 72 4 29

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 47 31 8 8 5 1 0 79 13 568
2017 Part-time 52 36 12 0 0 0 0 88 0 23
2014 Full-time 45 29 10 9 6 1 0 75 15 558
2014 Part-time 53 37 4 3 3 0 0 90 6 29

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 38 38 11 7 4 2 0 77 11 568
2017 Part-time 35 47 9 5 5 0 0 81 9 23
2014 Full-time 33 40 12 7 4 1 1 76 12 558
2014 Part-time 28 48 14 0 10 0 0 76 10 29
2011 Full-time 37 41 9 8 3 1 0 79 11 687
2011 Part-time 35 31 14 8 3 6 3 73 12 36
2008 Full-time 37 41 8 9 3 1 1 79 12 742
2008 Part-time 45 38 6 3 7 0 0 83 10 39

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 27 12 11 6 9 1 68 19 568
2017 Part-time 44 39 5 5 0 8 0 90 5 23
2014 Full-time 32 31 12 9 8 7 1 68 18 558
2014 Part-time 20 42 17 4 3 10 4 72 8 29
2011 Full-time 45 26 10 8 5 5 0 76 13 684
2011 Part-time 35 26 8 2 6 20 3 79 11 36
2008 Full-time 44 27 9 7 5 6 1 76 14 739
2008 Part-time 42 27 12 2 3 12 3 80 6 39

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 24 15 18 10 17 3 45 35 568
2017 Part-time 23 25 20 23 0 9 0 52 25 23
2014 Full-time 10 23 18 15 16 16 4 40 37 557
2014 Part-time 17 19 25 11 9 19 0 45 24 29

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 41 7 6 2 0 0 85 7 568
2017 Part-time 57 25 5 13 0 0 0 82 13 23
2014 Full-time 41 41 9 5 3 0 0 83 8 558
2014 Part-time 51 39 8 0 3 0 0 89 3 29
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 34 10 9 4 1 2 77 13 568
2017 Part-time 53 25 9 5 9 0 0 77 14 23
2014 Full-time 37 35 13 9 6 1 1 72 15 558
2014 Part-time 47 36 14 4 0 0 0 82 4 29
2011 Full-time 40 35 12 7 5 0 1 76 12 688
2011 Part-time 45 35 11 6 3 0 0 80 9 36
2008 Full-time 31 36 14 11 7 1 1 67 18 740
2008 Part-time 37 40 7 11 4 0 0 77 15 38

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 48 29 10 6 4 3 1 80 10 567
2017 Part-time 53 24 13 0 5 5 0 81 5 23
2014 Full-time 39 33 12 8 4 2 1 75 12 558
2014 Part-time 58 35 6 0 0 0 0 94 0 29
2011 Full-time 46 32 9 5 5 2 1 80 10 686
2011 Part-time 49 32 11 3 3 0 3 83 6 35
2008 Full-time 40 31 11 9 5 2 1 73 15 739
2008 Part-time 48 31 8 10 0 2 0 82 10 38

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 34 9 7 4 0 0 80 11 568
2017 Part-time 49 33 13 0 5 0 0 82 5 23
2014 Full-time 39 36 9 9 6 0 0 76 15 556
2014 Part-time 59 24 17 0 0 0 0 83 0 29
2011 Full-time 44 35 10 6 4 1 0 80 11 686
2011 Part-time 42 42 11 2 0 0 3 86 3 36
2008 Full-time 39 34 10 11 5 0 1 73 16 740
2008 Part-time 38 42 8 10 2 0 0 80 12 38

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 80 15 2 2 1 0 1 96 2 568
2017 Part-time 95 0 0 0 5 0 0 95 5 23
2014 Full-time 79 14 2 2 2 0 0 94 4 558
2014 Part-time 87 13 0 0 0 0 0 100 0 29
2011 Full-time 83 11 3 2 1 0 1 95 3 687
2011 Part-time 73 22 0 2 2 0 0 95 5 36
2008 Full-time 80 11 2 2 2 0 1 93 5 738
2008 Part-time 88 7 0 3 2 0 0 95 5 39

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 52 25 7 6 4 3 3 82 11 567
2017 Part-time 74 21 0 5 0 0 0 95 5 23
2014 Full-time 51 26 6 5 5 2 4 82 11 558
2014 Part-time 62 17 3 4 0 0 14 92 4 29
2011 Full-time 51 26 6 7 4 1 4 82 11 688
2011 Part-time 56 22 0 5 6 5 5 87 13 36

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 59 24 6 6 4 1 1 84 10 566
2017 Part-time 65 25 5 5 0 0 0 91 5 23

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 55 26 10 5 2 2 0 83 8 567
2017 Part-time 70 25 0 5 0 0 0 95 5 23

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 50 28 9 7 5 1 0 79 11 566
2017 Part-time 65 25 5 5 0 0 0 91 5 23
2014 Full-time 45 30 10 8 7 0 0 75 15 558
2014 Part-time 50 40 7 0 3 0 0 90 3 29
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 44 15 2 4 2 6 77 7 155
2014 Full-time 27 37 9 10 5 4 8 73 16 154

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 36 14 9 5 9 0 70 14 568
2017 Part-time 31 25 30 5 0 10 0 62 5 23
2014 Full-time 24 37 17 7 4 10 0 68 12 558
2014 Part-time 35 30 15 6 0 14 0 76 7 29
2011 Full-time 25 32 15 12 8 8 1 62 22 683
2011 Part-time 16 42 14 5 3 20 0 73 10 36

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 41 14 11 6 4 1 67 19 568
2017 Part-time 31 26 26 13 0 5 0 60 13 23
2014 Full-time 23 34 20 13 7 4 0 59 20 558
2014 Part-time 21 47 25 7 0 0 0 68 7 29
2011 Full-time 23 35 20 12 9 2 0 59 20 684
2011 Part-time 16 42 19 3 5 15 0 68 10 36
2008 Full-time 21 31 19 14 11 4 0 54 26 740
2008 Part-time 34 35 13 11 0 5 3 74 12 39

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 38 19 14 7 7 1 57 23 567
2017 Part-time 23 26 34 13 0 5 0 51 13 23
2014 Full-time 13 31 20 17 10 8 0 48 30 557
2014 Part-time 17 40 21 3 0 15 4 70 4 29
2011 Full-time 14 39 20 13 7 6 0 57 22 685
2011 Part-time 13 42 25 5 3 9 3 63 9 36
2008 Full-time 11 32 21 20 9 6 0 46 31 742
2008 Part-time 12 41 23 16 0 8 0 58 17 39

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 37 15 11 8 6 1 64 20 567
2017 Part-time 31 18 25 21 5 0 0 49 26 23
2014 Full-time 18 26 20 17 10 10 0 49 29 558
2014 Part-time 13 49 15 10 4 10 0 68 15 29
2011 Full-time 19 33 19 13 9 7 0 56 23 681
2011 Part-time 16 39 14 14 3 11 3 65 19 36
2008 Full-time 15 32 19 15 11 8 0 52 28 740
2008 Part-time 23 26 26 11 3 13 0 55 15 39

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 41 18 14 8 3 0 59 22 567
2017 Part-time 23 26 38 4 5 5 0 51 9 23
2014 Full-time 14 35 20 17 11 3 0 50 29 557
2014 Part-time 13 32 24 13 4 14 0 52 20 29
2011 Full-time 18 41 16 14 8 2 0 61 23 682
2011 Part-time 22 33 14 19 3 9 0 61 24 36
2008 Full-time 14 41 15 19 10 2 0 55 30 741
2008 Part-time 20 46 18 11 2 2 0 68 13 39
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 44 15 9 4 2 0 72 13 567
2017 Part-time 31 35 21 8 0 5 0 69 9 23
2014 Full-time 27 41 15 11 5 2 0 69 16 558
2014 Part-time 27 41 28 0 0 4 0 71 0 29
2011 Full-time 38 42 12 5 2 1 0 81 7 685
2011 Part-time 28 54 8 5 0 5 0 86 5 36

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 45 10 4 1 4 0 85 5 567
2017 Part-time 40 37 13 0 5 5 0 81 5 23
2014 Full-time 35 43 11 3 1 6 1 84 4 558
2014 Part-time 37 34 25 0 0 4 0 74 0 29
2011 Full-time 45 36 11 3 1 3 1 84 4 685
2011 Part-time 47 42 6 0 0 6 0 94 0 36

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 35 13 8 4 3 1 74 12 566
2017 Part-time 46 27 13 14 0 0 0 74 14 22
2014 Full-time 32 39 10 10 5 4 1 75 15 558
2014 Part-time 34 48 11 0 3 0 4 85 3 29
2011 Full-time 39 34 11 9 3 3 0 76 12 683
2011 Part-time 34 34 9 8 8 6 3 73 17 36
2008 Full-time 41 34 8 8 4 4 1 79 13 739
2008 Part-time 50 27 3 13 0 7 0 83 14 39

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 36 22 11 5 5 1 60 17 567
2017 Part-time 23 22 29 13 5 4 5 49 19 23
2014 Full-time 20 30 20 13 7 8 2 55 23 558
2014 Part-time 10 17 39 4 3 21 7 37 10 29
2011 Full-time 25 30 19 12 6 7 2 60 20 685
2011 Part-time 17 34 21 14 3 9 3 57 19 36

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 23 21 13 13 10 6 45 31 566
2017 Part-time 23 8 21 17 13 8 9 38 37 23
2014 Full-time 15 18 19 14 14 13 6 42 35 558
2014 Part-time 14 18 37 6 3 12 10 41 12 29
2011 Full-time 15 19 18 14 12 17 6 44 34 686
2011 Part-time 20 20 11 8 8 20 14 59 25 36

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 57 29 6 4 2 0 1 87 7 563
2017 Part-time 59 22 5 0 5 5 5 90 5 23
2014 Full-time 58 26 6 6 2 0 1 85 8 558
2014 Part-time 63 16 10 3 0 0 8 85 3 29

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 67 22 4 2 1 3 2 93 3 565
2017 Part-time 70 21 9 0 0 0 0 91 0 23
2014 Full-time 68 22 3 2 1 3 2 94 3 558
2014 Part-time 72 16 0 4 0 0 7 96 4 29
2011 Full-time 73 18 5 1 1 1 1 93 2 685
2011 Part-time 73 16 3 2 0 0 6 94 3 36
2008 Full-time 69 21 4 2 1 0 2 93 3 741
2008 Part-time 69 19 3 3 0 0 5 94 3 39

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 34 16 11 7 4 1 65 18 567
2017 Part-time 31 38 13 9 5 0 5 72 15 23
2014 Full-time 25 34 15 13 11 2 0 60 25 558
2014 Part-time 29 28 21 7 0 7 7 67 8 29
2011 Full-time 29 32 15 13 8 2 1 63 22 685
2011 Part-time 28 34 19 11 3 0 6 65 15 36
2008 Full-time 22 38 16 14 8 3 0 61 23 740
2008 Part-time 30 28 21 11 4 3 3 62 16 39

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 22 14 18 24 4 4 40 45 567
2017 Part-time 28 12 25 9 9 0 18 48 22 23
2014 Full-time 11 19 17 19 28 3 3 32 50 558
2014 Part-time 23 15 23 18 7 3 10 44 29 29
2011 Full-time 15 21 14 22 23 1 3 38 47 685
2011 Part-time 8 28 17 6 23 3 17 44 35 36
2008 Full-time 13 31 14 17 19 2 2 47 38 739
2008 Part-time 13 28 18 29 7 0 5 44 37 39

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 41 19 9 6 3 1 65 15 568
2017 Part-time 35 30 26 0 9 0 0 65 9 23

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 36 11 3 3 3 0 82 7 568
2017 Part-time 45 52 0 0 0 0 4 100 0 23
2014 Full-time 41 35 11 3 3 6 0 82 6 558
2014 Part-time 45 41 10 0 0 4 0 89 0 29

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 41 9 3 2 3 0 86 5 566
2017 Part-time 58 34 8 0 0 0 0 92 0 23
2014 Full-time 41 36 11 6 2 4 0 80 8 558
2014 Part-time 44 41 10 0 0 4 0 89 0 29
2011 Full-time 39 36 14 5 3 3 0 78 8 682
2011 Part-time 38 37 6 14 3 3 0 77 17 36

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 39 9 3 2 0 0 86 6 566
2017 Part-time 63 33 0 5 0 0 0 95 5 23
2014 Full-time 47 36 11 4 3 0 0 83 6 558
2014 Part-time 63 33 0 0 4 0 0 96 4 28
2011 Full-time 45 37 10 5 3 0 0 83 8 681
2011 Part-time 50 36 8 3 3 0 0 86 6 36
2008 Full-time 39 41 10 7 3 0 0 80 10 741
2008 Part-time 45 39 8 8 0 0 0 83 8 39

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 35 15 8 6 1 0 70 15 566
2017 Part-time 51 30 9 10 0 0 0 82 10 22
2014 Full-time 30 36 18 8 7 1 0 67 16 558
2014 Part-time 33 48 15 4 0 0 0 81 4 29
2011 Full-time 36 34 15 9 5 1 0 70 15 687
2011 Part-time 36 30 19 11 3 0 0 67 14 36

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 33 38 15 8 5 0 0 71 14 567
2017 Part-time 54 28 9 9 0 0 0 82 9 23
2014 Full-time 30 40 15 9 6 0 0 70 15 557
2014 Part-time 30 51 15 4 0 0 0 81 4 29
2011 Full-time 35 38 13 9 5 0 0 73 14 685
2011 Part-time 36 39 13 8 3 0 0 75 11 36
2008 Full-time 31 39 13 12 5 0 0 70 17 740
2008 Part-time 36 46 13 5 0 0 0 82 5 39

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 23 19 12 12 5 1 54 25 567
2017 Part-time 44 20 14 9 5 5 4 70 15 23
2014 Full-time 29 23 16 15 13 4 0 54 29 558
2014 Part-time 27 18 27 4 12 0 11 51 18 28
2011 Full-time 31 26 15 13 11 3 1 59 25 682
2011 Part-time 34 23 8 13 11 9 3 64 28 36
2008 Full-time 29 25 16 14 9 6 0 58 24 738
2008 Part-time 34 24 16 18 2 6 0 62 21 39
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Full-time 38 26 36 568
2017 Part-time 39 34 27 23
2014 Full-time 42 30 28 558
2014 Part-time 41 34 25 29
2011 Full-time 35 33 33 685
2011 Part-time 41 25 34 36

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Full-time 15 16 59 3 3 6 218
2014 Full-time 12 14 64 5 9999 6 235
2014 Part-time 27 7 34 10 9999 22 12
2011 Full-time 15 16 57 5 9999 7 239
2011 Part-time 6 6 27 14 9999 47 15
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 19 81 566
2014 Full-time 21 79 558

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 46 110
2014 Full-time 40 118

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 65 110
2014 Full-time 60 118

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 110
2014 Full-time 6 118

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 110
2014 Full-time 0 118

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 110
2014 Full-time 5 118

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 110
2014 Full-time 37 118

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Full-time 44 110
2014 Full-time 34 118

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Full-time 43 110
2014 Full-time 35 118

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Full-time 42 110
2014 Full-time 37 118

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Full-time 20 110
2014 Full-time 22 118

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Full-time 62 110
2014 Full-time 66 118

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 110
2014 Full-time 25 118

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 110
2014 Full-time 4 118

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 110
2014 Full-time 10 118

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Full-time 46 110
2014 Full-time 32 118

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 110
2014 Full-time 23 118

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 110
2014 Full-time 11 118

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 57 110
2014 Full-time 61 118

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 110
2014 Full-time 27 118

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 110
2014 Full-time 14 118

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 110
2014 Full-time 10 118

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 110
2014 Full-time 7 118

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 110

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 17 110
2014 Full-time 10 118

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 110
2014 Full-time 12 118

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 110
2014 Full-time 23 118

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 101
2014 Full-time 10 115

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 101
2014 Full-time 22 115

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 101
2014 Full-time 10 115

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 101
2014 Full-time 8 115

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 101
2014 Full-time 9 115

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 17 101
2014 Full-time 9 115

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 101
2014 Full-time 13 115

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 101
2014 Full-time 13 115

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 101
2014 Full-time 12 115

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 27 101
2014 Full-time 28 115

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 101
2014 Full-time 9 115

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 44 101
2014 Full-time 38 115

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 56 101
2014 Full-time 50 115

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 101

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 101
2014 Full-time 13 115

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 87 13 110

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 20 14 6 5 34 7 57 20 567
2017 Part-time 27 9 26 8 0 18 14 52 11 23
2014 Full-time 16 14 18 6 4 33 9 51 18 558
2014 Part-time 13 11 24 0 3 35 13 47 6 29

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 32 16 6 3 13 1 71 10 567
2017 Part-time 27 34 17 4 0 9 9 74 5 23
2014 Full-time 24 29 18 6 3 18 2 66 11 558
2014 Part-time 17 45 14 0 3 10 10 78 4 29
2011 Full-time 32 35 14 6 3 10 0 75 10 685
2011 Part-time 35 33 13 5 0 14 0 78 6 36
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 38 10 7 2 3 17 76 11 567
2017 Part-time 37 21 8 0 9 5 21 77 12 23
2014 Full-time 23 39 10 5 2 2 19 79 9 557
2014 Part-time 24 21 31 0 0 4 20 59 0 29
2011 Full-time 24 43 8 5 1 1 17 82 8 685
2011 Part-time 22 20 15 8 8 3 24 58 22 36
2008 Full-time 23 38 9 6 2 2 20 79 10 741
2008 Part-time 21 29 9 5 4 5 27 73 14 39

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 16 18 4 3 29 20 50 15 564
2017 Part-time 19 18 13 0 5 32 13 67 9 22
2014 Full-time 8 15 17 3 3 29 25 49 13 558
2014 Part-time 13 8 35 0 3 21 20 36 5 29
2011 Full-time 7 16 18 6 3 29 22 46 18 682
2011 Part-time 11 14 11 5 11 21 27 48 31 36

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 26 10 2 1 12 17 82 4 566
2017 Part-time 44 17 9 0 0 9 21 88 0 23
2014 Full-time 29 30 9 2 1 11 18 83 5 558
2014 Part-time 32 35 11 0 3 4 16 83 3 29
2011 Full-time 38 23 8 2 2 9 17 84 6 684
2011 Part-time 31 18 14 3 2 11 21 72 8 36
2008 Full-time 30 30 7 2 0 11 19 86 4 741
2008 Part-time 42 20 2 0 0 9 27 97 0 39

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 28 12 2 1 13 17 79 4 566
2017 Part-time 40 21 9 0 0 9 21 88 0 23
2014 Full-time 25 28 11 2 1 16 18 79 5 557
2014 Part-time 24 42 4 0 0 11 20 95 0 29
2011 Full-time 31 25 10 3 1 13 17 81 6 683
2011 Part-time 23 18 14 3 3 17 21 68 9 35
2008 Full-time 30 28 11 3 2 9 18 79 7 740
2008 Part-time 40 24 7 0 0 7 22 90 0 39
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 7 93 566
2014 Full-time 7 93 558

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 39
2014 Full-time 31 38

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 85 39
2014 Full-time 77 38

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 39
2014 Full-time 0 38

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 39

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Full-time 27 37
2014 Full-time 24 38

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 37

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 37

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 37
2014 Full-time 18 38

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 37
2014 Full-time 0 38

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Full-time 22 37
2014 Full-time 18 38

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 37

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 37
2014 Full-time 19 38

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 37
2014 Full-time 0 38

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 22 37
2014 Full-time 27 38

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 45 39
2014 Full-time 24 38

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 39
2014 Full-time 26 38

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 39
2014 Full-time 16 38

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 39
2014 Full-time 52 38

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 35

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 35

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 35
2014 Full-time 20 36

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 32 35
2014 Full-time 28 36

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 55 35
2014 Full-time 50 36

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 35

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 56 35
2014 Full-time 66 36

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 35

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 82 18 39

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 17 15 3 3 40 8 60 10 567
2017 Part-time 27 9 16 4 0 18 26 64 6 23
2014 Full-time 15 13 15 2 2 42 11 60 8 558
2014 Part-time 10 17 15 0 4 47 7 60 8 29

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 33 15 3 3 14 2 76 6 565
2017 Part-time 27 34 17 4 0 5 13 74 5 23
2014 Full-time 26 31 15 2 2 22 1 75 5 557
2014 Part-time 21 44 15 0 4 13 4 78 4 29
2011 Full-time 40 31 13 3 1 12 0 81 5 686
2011 Part-time 41 35 14 5 0 5 0 80 6 36
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 23 21 15 20 0 3 41 37 564
2017 Part-time 0 33 14 27 17 0 9 36 48 23

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 26 28 16 11 0 1 45 27 567
2017 Part-time 26 29 14 12 14 0 5 58 28 23

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 26 26 11 8 1 3 53 20 566
2017 Part-time 34 26 9 22 5 0 5 63 28 23

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 22 25 16 12 0 3 46 28 565
2017 Part-time 35 29 5 13 9 0 9 70 25 23

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 23 10 5 4 0 11 78 10 567
2017 Part-time 53 17 9 0 0 0 22 88 0 23

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 29 23 10 6 0 2 60 17 564
2017 Part-time 43 27 21 4 0 0 5 73 4 23

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 30 24 11 6 2 2 57 18 566
2017 Part-time 41 17 14 14 4 0 10 65 20 22

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 30 26 14 7 1 2 52 22 565
2017 Part-time 43 17 5 17 9 0 10 67 28 23

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 29 22 15 7 1 2 56 22 567
2017 Part-time 34 31 12 9 5 0 10 72 15 23

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 32 20 10 6 0 2 64 16 565
2017 Part-time 43 21 18 4 5 0 10 71 9 23

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 50 23 13 7 5 0 2 75 12 568
2017 Part-time 69 8 18 0 0 0 5 81 0 23

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 69 14 5 4 4 1 3 87 8 567
2017 Part-time 82 8 0 5 0 0 5 95 5 23

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 53 26 9 5 3 0 3 82 8 565
2017 Part-time 69 18 4 5 0 0 5 91 5 23

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 58 19 11 5 5 0 3 79 10 566
2017 Part-time 73 17 0 5 0 0 5 95 5 23

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 11 6 3 1 0 28 87 5 567
2017 Part-time 57 4 8 5 0 0 26 83 6 23

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 69 16 6 1 0 0 8 92 2 564
2017 Part-time 73 18 0 5 0 0 5 95 5 23

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 70 12 6 3 3 1 6 88 6 567
2017 Part-time 68 13 5 9 0 0 5 86 10 23

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 31 15 4 3 0 3 76 8 566
2017 Part-time 39 31 17 9 0 0 5 73 9 23

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 32 40 15 4 0 0 41 19 568
2017 Part-time 31 33 19 18 0 0 0 64 18 22

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 7 19 41 23 9 0 1 33 26 565
2017 Part-time 4 22 17 43 8 0 5 54 28 23

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 44 16 8 4 5 0 71 12 568
2017 Part-time 25 35 17 0 4 13 5 74 5 23

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 43 16 13 6 3 0 63 20 568
2017 Part-time 22 40 23 5 4 0 5 66 9 22
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 22 78 568
2014 Full-time 22 78 558
2014 Part-time 31 69 29

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 84 16 123
2014 Full-time 85 15 123

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 41 5 4 6 1 0 85 10 103
2014 Full-time 46 31 7 9 5 1 1 79 14 104
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 25 22 12 13 4 1 25 75 567
2017 Part-time 13 34 23 9 17 5 0 13 87 23

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 19 402
2017 Part-time 28 19

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 39 402
2017 Part-time 47 19

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 21 402
2017 Part-time 15 19

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 43 402
2017 Part-time 21 19

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 402
2017 Part-time 15 19

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 46 402
2017 Part-time 56 19

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Full-time 7 48 19 8 8 10 393
2017 Part-time 0 65 14 10 0 10 19

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 23 15 19 17 2 12 41 42 407
2017 Part-time 16 16 11 27 16 0 14 37 50 19

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 1 8 10 17 51 2 11 10 78 404
2017 Part-time 6 6 22 27 25 0 14 13 61 19
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