2017 Public Service Employee Survey Results for Canadian Heritage by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 50 3 1 1 0 0 95 2 61
2017 Non-shift worker 42 45 4 7 2 0 0 86 9 1215
2014 Shift worker 42 49 4 4 1 0 0 91 5 68
2014 Non-shift worker 35 50 5 8 2 0 0 84 10 1291
2011 Shift worker 57 30 7 5 1 0 0 87 6 110
2011 Non-shift worker 46 41 5 7 1 0 0 87 9 1277
2008 Shift worker 48 38 3 8 2 0 0 87 10 87
2008 Non-shift worker 53 39 2 5 1 0 0 91 6 1390

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 74 18 5 2 0 0 0 92 2 61
2017 Non-shift worker 67 26 3 3 0 0 0 93 4 1209
2014 Shift worker 66 27 6 0 0 0 0 94 0 68
2014 Non-shift worker 65 27 3 3 1 0 0 93 4 1292
2011 Shift worker 63 29 5 4 0 0 0 92 4 110
2011 Non-shift worker 71 24 2 2 0 0 0 95 3 1277
2008 Shift worker 58 26 7 7 0 2 0 86 7 87
2008 Non-shift worker 72 22 2 3 0 0 0 94 4 1387

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 37 5 5 1 0 0 88 6 61
2017 Non-shift worker 55 31 7 5 2 0 0 86 7 1215
2014 Shift worker 49 34 4 11 1 0 0 83 12 68
2014 Non-shift worker 52 30 6 9 3 0 0 82 12 1290
2011 Shift worker 45 25 8 16 6 0 0 70 22 110
2011 Non-shift worker 57 26 6 8 2 0 1 84 10 1276
2008 Shift worker 38 32 16 9 4 0 1 71 13 87
2008 Non-shift worker 57 27 5 8 2 0 0 85 10 1388

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 32 7 2 0 0 0 91 2 61
2017 Non-shift worker 49 37 6 6 2 0 0 86 8 1214
2014 Shift worker 39 44 8 7 2 0 0 83 9 68
2014 Non-shift worker 44 39 7 7 3 0 0 83 9 1292
2011 Shift worker 54 35 4 3 4 0 0 89 6 110
2011 Non-shift worker 46 37 7 7 3 0 0 83 10 1275

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 45 9 8 1 0 0 81 10 61
2017 Non-shift worker 35 43 10 9 2 0 1 79 11 1215
2014 Shift worker 29 41 10 12 4 0 3 73 17 68
2014 Non-shift worker 31 41 13 10 3 0 1 73 13 1290
2011 Shift worker 33 30 17 14 5 0 2 64 18 110
2011 Non-shift worker 30 40 14 10 4 0 2 71 14 1273
2008 Shift worker 24 44 14 11 4 1 2 70 16 87
2008 Non-shift worker 35 41 11 8 3 0 1 77 11 1389

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 31 17 6 3 0 0 73 9 61
2017 Non-shift worker 42 40 10 5 2 0 0 82 8 1212
2014 Shift worker 31 38 18 8 5 0 0 68 13 68
2014 Non-shift worker 38 39 12 7 3 0 0 78 10 1293
2011 Shift worker 42 31 14 9 4 0 0 73 12 110
2011 Non-shift worker 42 37 10 6 5 0 0 79 11 1276
2008 Shift worker 35 43 11 8 2 0 0 78 11 87
2008 Non-shift worker 41 40 9 6 3 0 0 81 10 1389

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 40 9 4 5 0 0 82 8 60
2017 Non-shift worker 50 36 7 4 2 0 0 86 7 1210
2014 Shift worker 46 30 12 5 7 0 0 76 12 68
2014 Non-shift worker 44 36 9 8 2 0 0 81 10 1293
2011 Shift worker 37 40 12 7 3 0 0 77 10 110
2011 Non-shift worker 43 41 8 5 3 0 0 84 8 1273
2008 Shift worker 37 43 11 5 5 0 0 79 10 87
2008 Non-shift worker 45 41 7 5 3 0 0 86 8 1389

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 33 7 6 0 0 0 87 6 61
2017 Non-shift worker 53 38 5 2 2 0 0 91 4 1211
2014 Shift worker 33 49 8 8 1 2 0 83 9 68
2014 Non-shift worker 49 39 7 4 1 0 0 88 5 1290

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 29 6 5 1 1 4 88 6 61
2017 Non-shift worker 47 35 7 7 4 0 1 82 10 1212
2014 Shift worker 40 36 15 5 3 1 0 77 8 68
2014 Non-shift worker 43 35 10 7 3 1 1 80 10 1293
2011 Shift worker 46 33 11 4 2 1 4 83 5 110
2011 Non-shift worker 44 35 11 5 3 0 1 80 8 1277

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 18 11 8 3 5 12 74 14 61
2017 Non-shift worker 38 24 9 9 6 2 13 72 18 1210
2014 Shift worker 29 29 16 3 3 2 20 73 7 68
2014 Non-shift worker 31 27 11 9 8 1 13 68 20 1293
2011 Shift worker 43 26 4 5 2 3 17 86 10 110
2011 Non-shift worker 32 25 10 10 7 3 13 68 20 1277
2008 Shift worker 44 25 3 5 6 2 14 83 13 87
2008 Non-shift worker 39 25 7 10 6 2 10 73 19 1390

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 41 10 4 3 0 0 83 7 61
2017 Non-shift worker 36 46 8 7 3 0 0 82 10 1213
2014 Shift worker 33 37 15 10 5 0 0 70 15 68
2014 Non-shift worker 30 47 12 7 4 0 0 77 11 1293
2011 Shift worker 34 43 12 8 3 0 0 77 11 110
2011 Non-shift worker 34 41 12 7 5 0 0 75 13 1274
2008 Shift worker 40 34 16 9 1 0 0 74 10 87
2008 Non-shift worker 38 40 11 8 3 0 0 78 11 1380

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 27 14 9 1 0 0 76 10 61
2017 Non-shift worker 34 39 13 9 5 0 0 73 14 1212
2014 Shift worker 30 39 19 10 1 0 0 69 12 68
2014 Non-shift worker 31 38 15 11 5 0 0 69 16 1293
2011 Shift worker 34 40 15 5 5 1 1 75 10 110
2011 Non-shift worker 30 40 15 10 5 0 0 70 15 1277

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 44 9 5 2 0 0 84 7 61
2017 Non-shift worker 33 42 11 9 4 0 0 75 13 1212

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 43 44 5 2 2 4 0 90 5 61
2017 Non-shift worker 43 42 8 4 2 0 0 85 7 1212
2014 Shift worker 39 37 14 8 2 0 0 76 10 68
2014 Non-shift worker 38 44 10 5 2 0 0 83 7 1293
2011 Shift worker 35 41 15 4 3 1 1 78 7 110
2011 Non-shift worker 37 43 11 6 2 0 0 80 8 1279
2008 Shift worker 38 44 9 7 2 0 1 82 8 87
2008 Non-shift worker 45 40 9 5 2 0 0 85 7 1384

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 31 10 7 5 3 0 77 13 61
2017 Non-shift worker 35 40 11 7 5 0 0 76 13 1210

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 31 9 0 3 3 0 88 3 61
2017 Non-shift worker 52 34 9 3 1 0 0 86 4 1209
2014 Shift worker 53 34 9 2 1 0 0 87 4 68
2014 Non-shift worker 55 33 8 2 1 0 0 89 4 1292
2011 Shift worker 52 35 9 3 2 0 0 87 4 110
2011 Non-shift worker 52 34 10 3 1 0 0 87 4 1276

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 32 9 11 3 0 0 77 14 61
2017 Non-shift worker 34 41 11 9 4 0 1 76 13 1209
2014 Shift worker 21 35 30 7 4 0 2 57 12 68
2014 Non-shift worker 26 42 14 12 4 0 1 69 17 1293
2011 Shift worker 31 37 14 11 7 0 0 67 18 110
2011 Non-shift worker 31 42 12 10 5 0 0 73 15 1277

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 33 11 4 3 0 0 82 7 61
2017 Non-shift worker 40 38 10 7 4 0 0 78 11 1211
2014 Shift worker 29 47 12 8 4 0 0 76 12 68
2014 Non-shift worker 30 39 15 10 5 0 0 70 15 1291

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 46 39 6 6 2 1 0 86 8 60
2017 Non-shift worker 35 43 10 7 3 0 1 79 11 1210
2014 Shift worker 29 43 23 4 1 0 0 72 5 68
2014 Non-shift worker 33 40 16 8 2 0 0 74 10 1290
2011 Shift worker 40 39 10 5 3 3 1 81 8 109
2011 Non-shift worker 35 42 11 8 2 0 1 78 11 1276

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 32 8 4 3 3 0 85 7 61
2017 Non-shift worker 45 38 10 5 2 0 0 82 8 1209
2014 Shift worker 36 45 9 5 4 0 0 82 9 68
2014 Non-shift worker 38 42 12 5 2 0 0 80 7 1291
2011 Shift worker 41 41 12 4 2 0 0 81 6 110
2011 Non-shift worker 39 43 9 5 3 0 0 82 9 1276
2008 Shift worker 43 42 8 7 1 0 0 85 7 87
2008 Non-shift worker 44 39 8 6 3 0 0 83 9 1386

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 33 10 4 0 0 0 87 4 61
2017 Non-shift worker 37 37 14 6 5 0 0 75 11 1215
2014 Shift worker 54 27 16 1 1 0 1 82 3 68
2014 Non-shift worker 36 39 15 7 3 0 0 75 10 1293
2011 Shift worker 38 42 12 3 5 0 0 81 7 110
2011 Non-shift worker 32 37 18 9 4 0 1 69 13 1278
2008 Shift worker 25 50 13 5 6 1 0 76 11 85
2008 Non-shift worker 26 38 20 10 6 0 0 64 16 1387

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 17 33 23 16 3 3 41 24 60
2017 Non-shift worker 9 24 38 18 8 1 2 27 34 1209
2014 Shift worker 4 28 37 14 11 0 6 26 34 68
2014 Non-shift worker 7 28 40 15 7 0 2 22 37 1288
2011 Shift worker 10 38 32 12 5 1 2 18 49 110
2011 Non-shift worker 13 30 36 13 5 1 2 18 45 1276
2008 Shift worker 13 28 31 18 6 5 0 25 42 87
2008 Non-shift worker 10 33 36 15 4 1 1 20 43 1388

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 3 9 17 28 35 4 4 68 14 60
2017 Non-shift worker 5 13 27 28 18 5 4 50 20 1209
2014 Shift worker 5 14 25 23 22 4 6 50 21 68
2014 Non-shift worker 6 17 32 28 12 3 3 42 25 1287
2011 Shift worker 10 26 26 17 14 4 3 33 39 110
2011 Non-shift worker 11 23 35 16 9 3 3 27 36 1272
2008 Shift worker 9 17 32 18 13 9 3 34 29 86
2008 Non-shift worker 7 18 32 25 12 3 3 39 27 1387

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 17 22 26 22 7 2 5 30 42 60
2017 Non-shift worker 16 27 33 13 7 2 2 20 45 1211
2014 Shift worker 24 26 20 8 12 1 8 23 55 68
2014 Non-shift worker 25 29 28 9 5 1 2 14 56 1288
2011 Shift worker 26 33 27 5 5 2 3 10 62 110
2011 Non-shift worker 24 31 27 9 5 1 3 14 57 1277
2008 Shift worker 18 29 28 7 3 2 12 12 55 87
2008 Non-shift worker 18 30 32 11 5 2 2 17 50 1388

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 4 8 28 30 26 0 5 59 12 60
2017 Non-shift worker 10 21 36 20 10 1 2 31 32 1207
2014 Shift worker 6 20 29 22 14 1 8 39 29 68
2014 Non-shift worker 8 23 38 21 8 1 2 29 32 1288
2011 Shift worker 11 24 35 17 10 1 1 28 36 110
2011 Non-shift worker 13 23 36 17 6 1 3 25 38 1273
2008 Shift worker 10 29 39 14 4 1 3 19 41 87
2008 Non-shift worker 9 27 37 19 6 1 1 26 36 1390

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 10 13 18 33 17 3 7 55 25 61
2017 Non-shift worker 16 26 28 14 9 2 4 25 46 1207
2014 Shift worker 12 28 24 13 15 2 8 31 43 68
2014 Non-shift worker 19 31 28 12 7 1 2 20 52 1288
2011 Shift worker 15 28 19 23 14 1 1 38 43 110
2011 Non-shift worker 19 28 31 12 5 1 4 18 50 1276
2008 Shift worker 7 17 32 24 15 2 3 41 25 87
2008 Non-shift worker 10 22 33 21 9 1 4 31 33 1388

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 10 19 14 15 25 7 9 48 34 60
2017 Non-shift worker 8 20 27 23 14 3 4 41 30 1206
2014 Shift worker 10 16 34 17 11 6 7 32 30 67
2014 Non-shift worker 7 20 30 25 12 2 4 39 29 1290
2011 Shift worker 7 24 29 23 11 3 4 36 34 110
2011 Non-shift worker 12 23 32 19 7 2 4 28 38 1276
2008 Shift worker 12 35 21 13 8 5 6 24 53 87
2008 Non-shift worker 14 25 32 16 7 3 4 25 41 1387

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 19 25 19 15 7 7 39 32 60
2017 Non-shift worker 15 25 31 14 8 3 3 24 42 1209
2014 Shift worker 12 26 24 14 16 4 4 33 41 68
2014 Non-shift worker 16 26 35 13 6 1 2 19 44 1288
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 24 4 5 0 0 0 91 5 61
2017 Non-shift worker 70 23 4 2 1 0 1 93 3 1212
2014 Shift worker 61 32 2 3 1 0 0 94 4 68
2014 Non-shift worker 71 21 3 3 1 0 0 93 4 1291
2011 Shift worker 60 27 7 4 2 0 1 88 6 110
2011 Non-shift worker 72 20 4 2 1 0 1 93 4 1278
2008 Shift worker 56 29 5 5 2 0 2 88 8 87
2008 Non-shift worker 73 17 4 4 2 0 1 91 6 1389

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 26 12 4 3 9 8 78 8 61
2017 Non-shift worker 30 32 13 7 6 6 5 70 16 1209
2014 Shift worker 29 35 16 8 6 0 7 68 15 68
2014 Non-shift worker 32 32 14 9 5 5 4 69 16 1291

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 25 11 2 0 0 0 87 2 61
2017 Non-shift worker 52 29 7 7 4 1 0 82 11 1210
2014 Shift worker 47 33 11 6 3 1 0 80 8 67
2014 Non-shift worker 50 30 10 6 3 1 0 81 9 1291

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 31 4 5 4 1 0 87 9 60
2017 Non-shift worker 39 38 10 8 4 1 0 79 12 1208
2014 Shift worker 40 39 12 6 1 0 2 80 8 68
2014 Non-shift worker 32 41 14 9 2 1 1 75 11 1292
2011 Shift worker 32 45 15 4 3 2 0 78 7 110
2011 Non-shift worker 35 40 12 8 3 1 0 76 11 1277
2008 Shift worker 38 40 14 4 4 0 0 78 8 87
2008 Non-shift worker 37 41 10 7 2 2 0 80 10 1388

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 33 5 6 4 9 3 83 11 60
2017 Non-shift worker 32 32 13 7 5 10 1 72 14 1213
2014 Shift worker 26 27 22 9 6 4 6 59 16 68
2014 Non-shift worker 30 31 16 10 4 8 1 66 16 1290
2011 Shift worker 32 29 16 6 6 9 1 69 14 109
2011 Non-shift worker 33 31 13 9 7 8 1 69 17 1276
2008 Shift worker 26 39 18 6 7 3 0 68 13 86
2008 Non-shift worker 37 31 11 8 6 7 1 73 15 1388

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 20 23 5 8 8 28 7 67 26 59
2017 Non-shift worker 13 26 16 13 7 20 4 52 27 1213
2014 Shift worker 24 26 15 11 8 8 9 61 22 68
2014 Non-shift worker 12 24 21 14 8 16 5 45 28 1289

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 25 7 1 0 0 0 92 1 60
2017 Non-shift worker 50 36 7 5 3 0 0 86 7 1210
2014 Shift worker 52 31 10 4 3 0 0 83 7 68
2014 Non-shift worker 48 38 8 4 2 0 0 86 6 1292
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 24 2 8 4 1 1 85 12 60
2017 Non-shift worker 42 37 10 7 2 1 0 80 10 1214
2014 Shift worker 40 37 9 7 1 0 5 82 8 68
2014 Non-shift worker 41 37 12 7 3 0 1 79 9 1291
2011 Shift worker 45 34 10 6 3 2 1 81 9 110
2011 Non-shift worker 39 36 12 8 4 1 0 76 12 1275
2008 Shift worker 35 34 12 10 8 1 1 70 18 87
2008 Non-shift worker 37 34 13 10 6 1 1 72 15 1389

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 32 4 3 3 0 1 90 6 60
2017 Non-shift worker 51 31 9 4 2 2 0 84 6 1212
2014 Shift worker 46 34 11 4 3 0 2 82 7 68
2014 Non-shift worker 47 32 13 3 2 2 1 82 5 1292
2011 Shift worker 46 34 12 4 2 1 0 81 6 110
2011 Non-shift worker 46 31 11 5 3 3 0 80 9 1278
2008 Shift worker 48 27 15 1 6 3 0 78 7 87
2008 Non-shift worker 44 32 10 6 5 2 0 79 11 1388

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 33 5 3 2 0 1 90 5 60
2017 Non-shift worker 47 37 8 5 3 0 0 85 8 1215
2014 Shift worker 44 45 6 4 1 0 0 89 5 68
2014 Non-shift worker 47 33 12 5 2 0 1 81 8 1291
2011 Shift worker 45 32 16 4 2 1 0 77 6 110
2011 Non-shift worker 42 36 11 7 3 1 0 79 10 1276
2008 Shift worker 45 30 10 7 8 0 0 75 15 87
2008 Non-shift worker 43 33 11 8 4 1 0 76 12 1389

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 84 11 2 1 0 0 1 96 1 60
2017 Non-shift worker 82 14 1 1 1 0 0 97 2 1212
2014 Shift worker 76 20 3 0 1 0 0 96 1 68
2014 Non-shift worker 81 15 2 1 1 0 1 96 2 1292
2011 Shift worker 71 23 4 1 1 0 0 94 2 110
2011 Non-shift worker 83 12 2 1 1 0 1 96 2 1279
2008 Shift worker 83 12 1 3 1 0 0 94 5 86
2008 Non-shift worker 84 10 2 2 2 0 1 95 3 1388

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 17 6 8 3 0 9 81 12 61
2017 Non-shift worker 54 25 7 5 3 2 3 84 8 1212
2014 Shift worker 43 33 9 7 3 0 6 80 10 68
2014 Non-shift worker 48 25 8 5 4 3 7 81 10 1291
2011 Shift worker 45 27 8 5 3 6 7 82 9 110
2011 Non-shift worker 43 29 8 7 4 4 5 79 12 1277

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 29 5 0 2 3 1 92 3 60
2017 Non-shift worker 58 27 6 4 3 1 0 86 7 1213

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 30 5 4 1 3 1 89 5 60
2017 Non-shift worker 61 23 8 3 4 1 0 85 6 1214

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 65 21 11 1 1 0 1 87 2 61
2017 Non-shift worker 56 26 8 5 4 0 0 82 9 1214
2014 Shift worker 48 35 8 5 1 3 0 85 7 68
2014 Non-shift worker 49 32 10 5 3 1 0 82 8 1291
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 27 38 14 6 4 3 8 73 11 380
2014 Non-shift worker 24 37 16 9 1 3 8 70 12 408

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 43 9 1 4 4 0 84 6 60
2017 Non-shift worker 30 38 15 6 4 7 0 74 11 1213
2014 Shift worker 26 38 18 10 2 5 0 67 13 68
2014 Non-shift worker 25 38 18 8 3 7 0 69 11 1291
2011 Shift worker 26 42 14 5 5 7 0 74 11 110
2011 Non-shift worker 24 32 21 9 5 8 0 62 15 1277

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 28 22 4 2 5 0 70 7 60
2017 Non-shift worker 26 39 17 9 5 3 0 68 15 1214
2014 Shift worker 23 35 23 9 6 3 0 60 16 68
2014 Non-shift worker 23 38 21 10 4 3 0 63 15 1292
2011 Shift worker 16 40 22 9 8 4 0 59 18 110
2011 Non-shift worker 18 33 24 14 8 3 0 53 23 1276
2008 Shift worker 21 44 16 11 4 4 0 68 16 87
2008 Non-shift worker 26 38 18 9 6 3 0 66 16 1387

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 44 20 3 2 4 0 73 6 60
2017 Non-shift worker 17 38 21 11 5 7 0 60 17 1213
2014 Shift worker 20 33 28 11 6 2 0 54 17 68
2014 Non-shift worker 15 36 24 12 5 7 0 55 19 1292
2011 Shift worker 14 38 29 7 5 8 0 55 14 110
2011 Non-shift worker 10 33 26 17 6 7 0 47 25 1277
2008 Shift worker 14 32 31 14 1 8 0 50 17 87
2008 Non-shift worker 14 39 23 13 5 7 0 57 19 1385

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 30 14 8 4 5 0 71 14 60
2017 Non-shift worker 25 34 17 10 7 6 0 63 18 1214
2014 Shift worker 18 33 20 11 11 7 0 54 24 68
2014 Non-shift worker 19 32 21 13 7 6 0 55 22 1291
2011 Shift worker 19 34 20 14 4 10 0 58 20 110
2011 Non-shift worker 19 32 20 14 8 7 0 55 24 1277
2008 Shift worker 18 36 24 13 4 6 0 56 18 87
2008 Non-shift worker 20 37 17 12 6 8 0 62 19 1387

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 43 9 15 4 0 0 73 19 60
2017 Non-shift worker 20 41 17 11 6 3 0 64 18 1213
2014 Shift worker 18 38 31 4 5 4 0 58 10 68
2014 Non-shift worker 20 40 18 13 6 3 0 61 20 1289
2011 Shift worker 17 45 22 10 4 2 0 63 15 110
2011 Non-shift worker 16 38 18 18 7 2 0 55 26 1277
2008 Shift worker 20 35 22 14 4 5 0 58 19 86
2008 Non-shift worker 18 40 18 15 7 1 0 59 23 1388
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 32 7 14 0 5 0 78 15 60
2017 Non-shift worker 30 46 13 7 2 1 0 77 10 1212
2014 Shift worker 29 40 12 13 3 2 0 72 16 68
2014 Non-shift worker 30 45 16 6 2 2 0 76 8 1292
2011 Shift worker 22 43 22 10 3 1 0 65 14 109
2011 Non-shift worker 22 44 18 11 4 2 0 67 15 1276

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 33 15 4 0 4 0 81 4 60
2017 Non-shift worker 42 43 9 2 1 2 0 87 3 1212
2014 Shift worker 30 47 12 8 1 3 0 78 9 68
2014 Non-shift worker 37 43 12 3 1 4 1 84 4 1289
2011 Shift worker 24 49 14 6 3 4 0 76 9 109
2011 Non-shift worker 36 42 12 3 1 6 0 83 5 1276

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 42 8 10 1 5 0 79 12 60
2017 Non-shift worker 46 36 8 5 2 2 1 84 8 1213
2014 Shift worker 29 41 5 4 11 8 2 78 16 68
2014 Non-shift worker 47 38 6 4 2 2 1 87 6 1292
2011 Shift worker 45 34 10 4 3 3 1 81 8 109
2011 Non-shift worker 47 34 8 5 3 2 1 84 8 1276
2008 Shift worker 43 29 9 13 3 4 0 75 16 87
2008 Non-shift worker 46 35 8 5 3 2 1 83 8 1388

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 34 21 9 5 8 1 62 16 60
2017 Non-shift worker 29 37 14 10 4 5 1 70 15 1212
2014 Shift worker 17 30 27 8 5 11 2 54 15 68
2014 Non-shift worker 27 37 19 8 3 5 1 68 12 1291
2011 Shift worker 12 36 26 11 4 10 1 53 17 110
2011 Non-shift worker 19 36 20 10 5 8 2 60 17 1275

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 24 21 17 0 8 20 10 64 12 60
2017 Non-shift worker 17 21 20 13 11 14 5 46 29 1210
2014 Shift worker 23 12 23 17 9 15 2 42 31 68
2014 Non-shift worker 15 23 20 13 11 13 4 46 30 1293
2011 Shift worker 14 25 18 11 8 20 4 51 25 110
2011 Non-shift worker 14 20 21 14 11 16 6 43 31 1277

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 36 3 9 0 0 8 87 10 60
2017 Non-shift worker 59 28 6 2 0 1 2 91 3 1212
2014 Shift worker 43 41 10 3 0 2 1 87 3 68
2014 Non-shift worker 55 32 7 4 1 0 2 88 5 1292

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 69 20 4 0 0 4 4 96 0 61
2017 Non-shift worker 68 23 4 2 0 2 1 94 2 1215
2014 Shift worker 56 35 3 2 0 2 4 96 2 68
2014 Non-shift worker 65 26 4 1 1 2 2 95 1 1293
2011 Shift worker 57 27 8 1 3 1 3 87 4 110
2011 Non-shift worker 65 23 5 2 0 1 3 92 2 1272
2008 Shift worker 54 28 10 3 1 1 4 85 5 87
2008 Non-shift worker 69 22 5 2 1 1 1 93 2 1387

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 45 15 5 2 0 0 78 8 61
2017 Non-shift worker 29 38 14 10 4 5 1 71 14 1211
2014 Shift worker 26 43 17 8 3 2 2 71 11 67
2014 Non-shift worker 23 39 18 11 5 2 1 64 17 1292
2011 Shift worker 28 37 13 9 8 5 1 68 18 110
2011 Non-shift worker 22 37 19 13 6 2 1 61 20 1273
2008 Shift worker 32 33 20 7 4 4 1 68 11 87
2008 Non-shift worker 26 40 17 10 4 2 0 68 15 1386

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 40 14 8 6 7 1 70 15 61
2017 Non-shift worker 20 29 15 17 11 4 3 53 31 1211
2014 Shift worker 15 24 22 16 15 3 6 42 34 68
2014 Non-shift worker 15 28 17 20 14 3 2 45 36 1293
2011 Shift worker 18 30 24 9 10 3 6 54 20 110
2011 Non-shift worker 14 28 19 18 16 2 2 44 36 1274
2008 Shift worker 23 34 14 7 11 2 7 64 21 87
2008 Non-shift worker 19 35 12 17 12 3 2 57 30 1388

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 34 20 5 4 8 0 69 10 61
2017 Non-shift worker 25 42 19 7 3 4 0 70 10 1208

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 42 10 2 0 5 0 87 3 61
2017 Non-shift worker 42 37 11 3 2 5 0 83 5 1210
2014 Shift worker 44 37 12 3 2 1 0 83 5 68
2014 Non-shift worker 42 38 12 2 1 5 0 84 3 1291

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 60 36 4 0 0 0 0 96 0 61
2017 Non-shift worker 42 43 8 4 1 1 0 86 5 1211
2014 Shift worker 46 35 14 3 2 0 0 81 5 68
2014 Non-shift worker 42 40 11 3 1 2 0 84 5 1293
2011 Shift worker 40 39 9 2 4 7 0 85 6 110
2011 Non-shift worker 34 42 13 5 3 3 0 78 9 1277

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 26 8 1 0 1 0 90 1 61
2017 Non-shift worker 52 38 6 3 2 0 0 90 4 1214
2014 Shift worker 51 41 4 3 1 0 0 92 4 67
2014 Non-shift worker 48 40 9 2 1 0 0 89 3 1290
2011 Shift worker 42 44 7 1 4 1 0 87 5 110
2011 Non-shift worker 40 42 12 4 2 0 0 83 6 1275
2008 Shift worker 49 39 5 6 1 0 0 88 7 86
2008 Non-shift worker 42 41 9 4 2 1 0 84 7 1388

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 30 6 2 0 0 0 92 2 60
2017 Non-shift worker 50 32 10 3 3 1 0 83 6 1207
2014 Shift worker 37 43 13 6 0 1 0 81 6 68
2014 Non-shift worker 40 40 14 4 1 1 0 80 6 1293
2011 Shift worker 36 40 18 5 1 0 0 76 6 109
2011 Non-shift worker 30 39 18 8 4 1 0 70 12 1275

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 21 10 6 0 0 0 84 6 61
2017 Non-shift worker 46 37 9 4 2 0 0 84 7 1213
2014 Shift worker 38 43 11 7 0 1 0 82 8 68
2014 Non-shift worker 38 43 12 4 2 1 0 81 6 1291
2011 Shift worker 30 47 15 6 1 1 0 78 7 110
2011 Non-shift worker 28 43 17 8 3 0 0 72 11 1277
2008 Shift worker 41 36 16 4 1 1 0 78 5 87
2008 Non-shift worker 41 39 11 6 3 0 0 80 9 1389

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 28 10 11 0 5 0 77 12 60
2017 Non-shift worker 43 26 14 7 5 5 0 73 12 1207
2014 Shift worker 39 31 12 13 3 3 0 72 16 68
2014 Non-shift worker 39 29 17 8 4 4 1 71 12 1292
2011 Shift worker 40 27 13 9 5 4 3 72 15 110
2011 Non-shift worker 33 29 17 11 6 4 1 65 18 1275
2008 Shift worker 41 28 15 6 4 4 2 74 10 87
2008 Non-shift worker 37 26 15 10 5 5 1 67 16 1387
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Shift worker 28 38 34 60
2017 Non-shift worker 34 36 30 1214
2014 Shift worker 35 38 27 68
2014 Non-shift worker 34 33 33 1291
2011 Shift worker 44 33 23 109
2011 Non-shift worker 38 33 29 1276

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Shift worker 9 27 9 12 44 0 17
2017 Non-shift worker 11 29 32 5 13 10 412
2014 Shift worker 7 34 22 20 9999 17 26
2014 Non-shift worker 13 35 35 5 9999 11 433
2011 Shift worker 16 41 30 0 9999 12 49
2011 Non-shift worker 17 30 40 6 9999 8 485
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 7 93 60
2017 Non-shift worker 14 86 1213
2014 Shift worker 16 84 68
2014 Non-shift worker 17 83 1292

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 47 172
2014 Shift worker 53 11
2014 Non-shift worker 39 215

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 68 172
2014 Shift worker 55 11
2014 Non-shift worker 67 215

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 5 172
2014 Shift worker 0 11
2014 Non-shift worker 6 215

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 172
2014 Shift worker 0 11
2014 Non-shift worker 0 215

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 172
2014 Non-shift worker 4 215

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 38 172
2014 Non-shift worker 40 216

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 41 172
2014 Shift worker 66 12
2014 Non-shift worker 47 216

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 42 172
2014 Shift worker 58 12
2014 Non-shift worker 39 216

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 44 172
2014 Non-shift worker 39 216

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 172
2014 Non-shift worker 22 216

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 59 172
2014 Shift worker 58 12
2014 Non-shift worker 56 216

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 172
2014 Shift worker 50 12
2014 Non-shift worker 31 216

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 172
2014 Shift worker 0 12
2014 Non-shift worker 5 216

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 172
2014 Shift worker 0 12
2014 Non-shift worker 9 216

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 43 172
2014 Shift worker 60 12
2014 Non-shift worker 41 216

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 25 172
2014 Non-shift worker 23 216

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 16 172
2014 Shift worker 0 12
2014 Non-shift worker 14 216

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 61 172
2014 Shift worker 76 12
2014 Non-shift worker 60 216

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 34 172
2014 Shift worker 41 12
2014 Non-shift worker 31 216

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 172
2014 Non-shift worker 9 216

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 172
2014 Shift worker 41 12
2014 Non-shift worker 14 216

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 17 172
2014 Shift worker 41 12
2014 Non-shift worker 17 216

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 17 172
2014 Non-shift worker 17 216

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 172
2014 Non-shift worker 16 216

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 23 172
2014 Non-shift worker 18 216

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 169
2014 Non-shift worker 12 212

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 20 169
2014 Non-shift worker 16 212

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 169
2014 Non-shift worker 8 212

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 169
2014 Non-shift worker 9 212

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 169
2014 Non-shift worker 14 212

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 169
2014 Non-shift worker 9 212

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 19 169
2014 Non-shift worker 15 212

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 169
2014 Shift worker 0 12
2014 Non-shift worker 6 212

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 169
2014 Shift worker 40 12
2014 Non-shift worker 12 212

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 39 169
2014 Shift worker 50 12
2014 Non-shift worker 27 212

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 169
2014 Shift worker 0 12
2014 Non-shift worker 12 212

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 50 169
2014 Shift worker 57 12
2014 Non-shift worker 44 212

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 51 169
2014 Shift worker 66 12
2014 Non-shift worker 49 212

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 169
2014 Non-shift worker 10 212

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 87 13 171

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 16 11 4 2 30 17 67 12 61
2017 Non-shift worker 13 17 17 5 4 35 9 53 18 1212
2014 Shift worker 14 16 19 4 5 26 17 52 16 68
2014 Non-shift worker 14 16 17 5 4 34 9 53 17 1290

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 36 9 2 4 13 0 84 6 61
2017 Non-shift worker 29 34 16 4 3 13 1 72 9 1210
2014 Shift worker 29 21 17 5 3 22 4 67 11 68
2014 Non-shift worker 28 31 19 4 2 15 1 70 7 1289
2011 Shift worker 38 29 16 3 3 10 1 75 7 110
2011 Non-shift worker 29 37 16 6 2 10 0 73 9 1276
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 11 31 19 13 6 4 16 53 24 61
2017 Non-shift worker 25 47 11 5 2 2 9 80 8 1214
2014 Shift worker 8 38 23 15 3 6 8 53 21 67
2014 Non-shift worker 23 48 12 5 1 2 8 79 7 1293
2011 Shift worker 15 45 20 7 3 3 6 66 11 110
2011 Non-shift worker 23 51 11 6 1 1 7 80 8 1276
2008 Shift worker 15 29 21 19 7 3 6 49 28 87
2008 Non-shift worker 23 48 11 7 2 1 7 77 11 1387

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 4 15 18 6 1 28 27 42 17 60
2017 Non-shift worker 9 20 19 3 3 32 14 54 11 1211
2014 Shift worker 7 16 27 4 4 25 17 39 14 68
2014 Non-shift worker 7 16 23 5 3 32 14 42 15 1292
2011 Shift worker 8 26 17 3 4 25 16 59 12 110
2011 Non-shift worker 8 19 21 5 3 32 12 47 14 1276

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 23 9 0 0 14 15 87 0 59
2017 Non-shift worker 40 33 7 2 1 9 9 88 3 1213
2014 Shift worker 28 34 10 0 0 19 8 86 0 68
2014 Non-shift worker 34 33 12 3 1 9 8 81 4 1292
2011 Shift worker 35 32 12 3 3 10 5 79 7 110
2011 Non-shift worker 35 36 9 2 1 10 8 86 3 1276
2008 Shift worker 33 25 17 0 1 17 7 76 2 87
2008 Non-shift worker 34 36 11 3 1 9 7 83 4 1387

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 30 26 7 2 0 17 17 86 4 61
2017 Non-shift worker 32 32 10 3 1 14 8 82 5 1215
2014 Shift worker 29 28 14 2 0 19 8 77 3 68
2014 Non-shift worker 27 33 14 4 1 13 8 76 6 1291
2011 Shift worker 33 30 15 2 2 14 5 78 4 110
2011 Non-shift worker 27 37 12 2 1 14 7 80 5 1275
2008 Shift worker 35 26 15 2 1 17 3 77 4 87
2008 Non-shift worker 35 33 11 6 1 8 5 79 8 1389
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 6 94 1212
2014 Non-shift worker 6 94 1290

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 29 71
2014 Non-shift worker 35 71

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 85 71
2014 Non-shift worker 80 71

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 71
2014 Non-shift worker 0 71

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 71
2014 Non-shift worker 17 71

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 23 71
2014 Non-shift worker 21 71

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 71
2014 Non-shift worker 10 71

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 71
2014 Non-shift worker 28 71

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 71
2014 Non-shift worker 12 71

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 71

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 71

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 71
2014 Non-shift worker 16 71

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 71

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 71
2014 Non-shift worker 12 71

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 0 71
2014 Non-shift worker 0 71

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 71
2014 Non-shift worker 33 71

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 41 71
2014 Non-shift worker 28 71

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 18 71
2014 Non-shift worker 16 71

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 71

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 14 71
2014 Non-shift worker 15 71

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 71
2014 Non-shift worker 8 71

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 71
2014 Non-shift worker 8 71

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 71
2014 Non-shift worker 11 71

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 40 71
2014 Non-shift worker 52 71

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 68

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 68
2014 Non-shift worker 15 69

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 68

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 68

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 68
2014 Non-shift worker 8 69

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 68
2014 Non-shift worker 20 69

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 68
2014 Non-shift worker 13 69

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 26 68
2014 Non-shift worker 32 69

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 47 68
2014 Non-shift worker 44 69

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 68 68
2014 Non-shift worker 69 69

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 68
2014 Non-shift worker 11 69

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 94 6 71

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 20 13 18 1 1 32 14 63 5 61
2017 Non-shift worker 14 18 16 2 2 40 8 61 8 1213
2014 Shift worker 17 11 21 5 0 35 12 52 9 68
2014 Non-shift worker 14 14 19 2 1 42 9 56 6 1291

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 43 8 1 0 11 1 90 1 61
2017 Non-shift worker 31 35 14 2 2 15 2 79 5 1210
2014 Shift worker 25 30 14 5 0 22 4 74 7 68
2014 Non-shift worker 28 33 16 2 1 18 2 77 4 1291
2011 Shift worker 35 41 10 3 2 10 0 84 5 110
2011 Non-shift worker 33 37 12 3 1 12 0 81 5 1278
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 20 10 30 9 29 0 3 31 39 61
2017 Non-shift worker 20 21 21 16 19 0 2 42 36 1211

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 19 27 26 15 10 0 3 48 25 61
2017 Non-shift worker 16 27 29 16 12 0 1 43 28 1214

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 23 20 9 6 0 3 64 15 60
2017 Non-shift worker 20 27 25 16 10 0 1 48 27 1211

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 29 26 21 11 11 0 3 56 23 61
2017 Non-shift worker 19 24 26 17 13 1 2 44 30 1214

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 22 11 5 6 1 15 73 14 61
2017 Non-shift worker 40 25 16 6 5 0 8 70 13 1212

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 18 23 14 7 0 3 55 21 61
2017 Non-shift worker 28 30 22 12 8 0 1 58 20 1211

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 31 14 5 2 3 8 77 8 61
2017 Non-shift worker 29 31 21 11 5 1 1 61 17 1210

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 23 20 7 5 1 8 65 13 61
2017 Non-shift worker 23 32 23 13 7 1 1 56 21 1208

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 30 20 13 2 0 4 63 16 61
2017 Non-shift worker 27 29 22 13 7 0 2 57 20 1211

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 30 23 1 2 3 8 70 4 61
2017 Non-shift worker 31 32 20 9 6 0 1 64 15 1208

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 21 15 2 0 0 9 80 3 61
2017 Non-shift worker 57 25 11 4 2 0 1 83 6 1212

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 75 7 5 4 1 0 7 89 6 61
2017 Non-shift worker 76 10 5 2 3 1 4 90 5 1211

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 16 8 4 0 0 6 87 4 61
2017 Non-shift worker 58 26 9 3 2 0 3 86 5 1213

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 65 13 6 6 1 2 6 85 8 60
2017 Non-shift worker 60 18 9 5 4 0 3 81 10 1209

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 7 0 3 0 0 24 96 4 61
2017 Non-shift worker 55 13 4 2 1 0 24 91 4 1209

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 68 14 6 3 0 0 9 90 3 61
2017 Non-shift worker 68 17 6 1 0 0 7 93 1 1205

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 60 9 10 10 5 0 7 74 16 61
2017 Non-shift worker 66 14 6 4 4 0 5 85 9 1214

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 17 12 10 1 0 6 76 11 61
2017 Non-shift worker 50 27 14 4 2 0 2 79 6 1206

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 36 39 8 4 0 0 49 12 61
2017 Non-shift worker 10 32 39 13 5 0 0 42 18 1213

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 9 15 26 34 16 0 0 50 23 61
2017 Non-shift worker 7 19 40 22 11 0 0 33 26 1212

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 36 17 9 1 1 0 73 10 61
2017 Non-shift worker 39 45 8 3 2 3 0 86 5 1209

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 55 15 6 0 1 0 79 6 61
2017 Non-shift worker 24 47 13 10 5 2 0 72 15 1213
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 8 92 61
2017 Non-shift worker 15 85 1213
2014 Shift worker 13 87 68
2014 Non-shift worker 13 87 1290

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 86 14 189
2014 Shift worker 90 10 10
2014 Non-shift worker 82 18 165

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Non-shift worker 53 33 8 4 2 0 0 86 6 162
2014 Non-shift worker 58 31 3 6 0 1 2 91 6 135
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 19 17 8 25 1 0 31 69 61
2017 Non-shift worker 29 23 20 11 12 3 1 30 70 1214

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 50 41
2017 Non-shift worker 21 801

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 46 41
2017 Non-shift worker 39 801

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 27 41
2017 Non-shift worker 21 801

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 48 41
2017 Non-shift worker 43 801

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Shift worker 9 41
2017 Non-shift worker 10 801

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Shift worker 49 41
2017 Non-shift worker 39 801

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Shift worker 11 49 8 12 2 18 40
2017 Non-shift worker 5 47 21 9 7 10 781

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 24 14 13 12 6 6 55 29 41
2017 Non-shift worker 18 25 15 17 12 2 11 50 33 807

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 3 12 9 15 46 4 10 18 71 42
2017 Non-shift worker 4 6 11 19 50 2 8 11 77 806
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