2017 Public Service Employee Survey Results for Canadian Heritage by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 58 2 9 0 0 0 88 9 41
2017 Language of service - Both English and French 39 48 3 7 3 0 0 87 9 395
2014 Language of service - English only 21 59 8 11 0 0 0 81 11 53
2014 Language of service - Both English and French 30 51 6 10 3 0 0 82 12 398
2011 Language of service - English only 35 48 0 14 3 0 0 83 17 63
2011 Language of service - Both English and French 45 40 6 8 2 0 0 85 10 431
2008 Language of service - English only 45 49 3 0 3 0 0 94 3 64
2008 Language of service - French only 55 36 9 0 0 0 0 91 0 11
2008 Language of service - Both English and French 48 42 2 7 1 0 0 90 8 477

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 67 26 5 0 0 0 2 95 0 41
2017 Language of service - Both English and French 65 28 3 4 0 0 0 93 4 394
2014 Language of service - English only 78 18 0 2 0 2 0 98 2 53
2014 Language of service - Both English and French 62 28 3 4 2 0 0 91 6 399
2011 Language of service - English only 77 17 2 2 0 2 2 97 2 63
2011 Language of service - Both English and French 65 29 2 4 1 0 0 94 4 431
2008 Language of service - English only 75 18 2 2 0 0 4 96 2 64
2008 Language of service - French only 45 45 9 0 0 0 0 91 0 11
2008 Language of service - Both English and French 67 25 2 4 1 0 0 93 5 476

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 69 26 2 0 0 0 2 98 0 41
2017 Language of service - Both English and French 50 36 8 5 1 0 0 86 6 395
2014 Language of service - English only 71 27 2 0 0 0 0 98 0 53
2014 Language of service - Both English and French 50 32 5 9 3 0 0 82 12 397
2011 Language of service - English only 76 15 5 0 3 0 2 92 3 63
2011 Language of service - Both English and French 51 27 8 10 4 0 0 78 13 431
2008 Language of service - English only 71 21 2 3 0 0 4 96 3 64
2008 Language of service - French only 45 27 18 9 0 0 0 73 9 11
2008 Language of service - Both English and French 55 26 6 10 1 0 0 82 12 476

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 40 2 12 0 0 0 86 12 41
2017 Language of service - Both English and French 46 37 7 8 2 0 0 83 10 394
2014 Language of service - English only 52 29 9 7 2 0 0 81 9 53
2014 Language of service - Both English and French 42 39 8 6 4 0 0 82 10 399
2011 Language of service - English only 44 32 3 13 8 0 0 76 21 62
2011 Language of service - Both English and French 46 38 7 6 3 0 0 84 9 432

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 49 7 9 2 0 0 82 11 41
2017 Language of service - Both English and French 30 46 11 10 2 0 0 77 12 395
2014 Language of service - English only 30 43 7 15 4 0 0 74 19 53
2014 Language of service - Both English and French 29 43 15 8 5 0 0 72 13 399
2011 Language of service - English only 28 39 9 17 2 0 5 71 20 63
2011 Language of service - Both English and French 31 41 14 8 3 0 2 74 12 430
2008 Language of service - English only 24 40 10 23 2 0 0 65 25 64
2008 Language of service - French only 18 36 27 18 0 0 0 55 18 11
2008 Language of service - Both English and French 30 44 12 9 3 1 0 75 12 476

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 31 10 9 5 0 0 77 13 41
2017 Language of service - Both English and French 44 38 11 4 2 0 0 83 6 393
2014 Language of service - English only 55 28 4 9 4 0 0 83 13 53
2014 Language of service - Both English and French 38 40 13 5 3 0 0 78 8 399
2011 Language of service - English only 43 43 3 6 5 0 0 86 11 63
2011 Language of service - Both English and French 44 34 10 5 5 0 0 79 10 431
2008 Language of service - English only 53 41 3 3 0 0 0 94 3 64
2008 Language of service - French only 27 64 9 0 0 0 0 91 0 11
2008 Language of service - Both English and French 40 40 10 7 3 0 0 80 10 476

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 32 8 5 2 0 0 85 7 41
2017 Language of service - Both English and French 51 36 6 5 2 0 0 88 7 392
2014 Language of service - English only 53 31 5 7 4 0 0 84 11 53
2014 Language of service - Both English and French 42 37 9 8 3 0 0 79 12 399
2011 Language of service - English only 54 32 6 5 3 0 0 86 8 63
2011 Language of service - Both English and French 42 41 7 6 3 0 0 84 9 430
2008 Language of service - English only 59 31 5 0 5 0 0 90 5 64
2008 Language of service - French only 27 64 0 9 0 0 0 91 9 11
2008 Language of service - Both English and French 42 43 8 6 2 0 0 84 8 477

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 40 5 5 2 0 0 88 7 41
2017 Language of service - Both English and French 52 38 6 2 2 0 0 90 4 392
2014 Language of service - English only 55 30 7 7 0 0 0 85 7 53
2014 Language of service - Both English and French 46 42 5 6 1 0 0 88 6 399

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 35 5 0 7 0 0 88 7 41
2017 Language of service - Both English and French 44 40 6 6 3 0 1 84 9 393
2014 Language of service - English only 39 42 5 10 4 0 0 81 13 53
2014 Language of service - Both English and French 41 37 10 6 4 0 2 80 10 399
2011 Language of service - English only 35 40 8 11 6 0 0 75 17 63
2011 Language of service - Both English and French 42 35 12 5 3 1 1 79 8 432

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 14 12 10 5 5 6 70 17 41
2017 Language of service - Both English and French 39 25 7 10 8 2 10 72 20 392
2014 Language of service - English only 41 24 10 13 10 0 2 67 23 53
2014 Language of service - Both English and French 30 30 13 8 6 1 11 69 16 399
2011 Language of service - English only 27 31 6 16 16 2 2 60 33 63
2011 Language of service - Both English and French 32 28 8 10 7 3 12 70 20 432
2008 Language of service - English only 31 37 4 14 6 3 4 74 22 64
2008 Language of service - French only 64 18 0 18 0 0 0 82 18 11
2008 Language of service - Both English and French 41 25 9 9 6 3 8 73 17 477

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 38 8 4 12 0 0 77 16 41
2017 Language of service - Both English and French 40 47 5 5 3 0 0 87 8 394
2014 Language of service - English only 33 50 8 6 4 0 0 83 9 53
2014 Language of service - Both English and French 30 46 12 8 3 0 0 76 12 399
2011 Language of service - English only 34 44 8 10 5 0 0 78 14 62
2011 Language of service - Both English and French 34 44 9 7 6 0 0 79 12 432
2008 Language of service - English only 48 30 17 2 3 0 0 78 5 64
2008 Language of service - French only 18 45 18 18 0 0 0 64 18 11
2008 Language of service - Both English and French 36 40 12 9 3 0 0 76 12 472

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 33 7 12 14 0 0 67 26 41
2017 Language of service - Both English and French 33 41 13 10 3 0 0 74 13 393
2014 Language of service - English only 32 35 12 15 5 0 0 67 21 53
2014 Language of service - Both English and French 27 38 20 11 5 0 0 65 15 399
2011 Language of service - English only 23 39 15 11 11 0 0 63 22 63
2011 Language of service - Both English and French 29 39 17 11 4 0 0 68 15 432

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 39 10 5 7 0 0 78 12 41
2017 Language of service - Both English and French 33 49 9 7 2 0 0 82 9 393

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 36 10 6 2 0 0 81 9 41
2017 Language of service - Both English and French 47 43 7 1 1 0 0 90 3 393
2014 Language of service - English only 45 38 5 10 2 0 0 83 12 53
2014 Language of service - Both English and French 41 46 9 3 1 0 1 87 4 399
2011 Language of service - English only 31 46 10 9 3 0 0 77 13 63
2011 Language of service - Both English and French 40 42 10 6 2 1 1 83 8 432
2008 Language of service - English only 52 39 8 2 0 0 0 91 2 64
2008 Language of service - French only 45 27 18 9 0 0 0 73 9 11
2008 Language of service - Both English and French 41 44 8 5 1 0 0 85 6 474

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 34 12 5 15 0 0 69 19 40
2017 Language of service - Both English and French 34 44 12 7 3 0 0 78 10 394

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 65 24 8 4 0 0 0 88 4 41
2017 Language of service - Both English and French 56 33 8 2 1 0 0 89 3 391
2014 Language of service - English only 67 21 5 5 2 0 0 87 7 53
2014 Language of service - Both English and French 56 34 6 2 1 0 0 91 3 398
2011 Language of service - English only 61 27 8 3 2 0 0 88 5 63
2011 Language of service - Both English and French 55 33 6 4 2 0 0 88 5 431

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 46 13 9 9 0 0 69 19 41
2017 Language of service - Both English and French 33 46 9 8 3 0 0 79 12 390
2014 Language of service - English only 20 52 9 13 6 0 0 72 19 53
2014 Language of service - Both English and French 21 47 14 13 4 0 1 68 17 399
2011 Language of service - English only 22 30 19 21 8 0 0 52 29 63
2011 Language of service - Both English and French 33 41 13 9 4 0 0 74 13 431

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 44 5 5 14 0 0 76 19 41
2017 Language of service - Both English and French 40 41 9 6 3 0 0 81 9 391
2014 Language of service - English only 25 39 13 15 7 0 0 65 22 53
2014 Language of service - Both English and French 28 41 15 11 5 0 0 69 16 399

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 49 17 2 12 0 0 69 14 41
2017 Language of service - Both English and French 37 48 7 7 2 0 0 84 9 391
2014 Language of service - English only 31 39 17 11 2 0 0 70 13 53
2014 Language of service - Both English and French 30 46 15 7 2 0 0 77 9 399
2011 Language of service - English only 34 34 8 16 9 0 0 67 25 63
2011 Language of service - Both English and French 38 39 10 10 2 0 0 78 12 431

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 31 11 8 5 0 0 77 12 41
2017 Language of service - Both English and French 46 40 9 3 2 0 0 86 5 390
2014 Language of service - English only 42 42 6 7 4 0 0 83 11 53
2014 Language of service - Both English and French 37 43 11 6 2 0 0 81 8 398
2011 Language of service - English only 37 44 12 3 3 0 0 81 6 63
2011 Language of service - Both English and French 39 45 7 6 3 0 0 84 9 432
2008 Language of service - English only 49 36 6 5 3 0 0 86 8 64
2008 Language of service - French only 27 45 9 18 0 0 0 73 18 11
2008 Language of service - Both English and French 41 42 9 6 2 0 0 83 8 475

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 35 17 0 5 0 0 78 5 41
2017 Language of service - Both English and French 38 36 17 5 5 0 0 73 10 395
2014 Language of service - English only 48 24 19 5 4 0 0 72 9 53
2014 Language of service - Both English and French 36 39 14 7 4 0 1 75 11 399
2011 Language of service - English only 29 41 19 6 5 0 0 70 11 63
2011 Language of service - Both English and French 31 37 17 9 5 0 0 69 14 431
2008 Language of service - English only 27 40 22 11 0 0 0 67 11 64
2008 Language of service - French only 9 27 27 27 9 0 0 36 36 11
2008 Language of service - Both English and French 25 37 20 9 8 0 0 63 17 474

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 12 19 36 23 7 0 4 31 32 41
2017 Language of service - Both English and French 9 24 37 18 8 2 1 28 35 393
2014 Language of service - English only 2 30 34 17 15 0 2 33 32 53
2014 Language of service - Both English and French 7 25 43 15 7 1 2 22 33 397
2011 Language of service - English only 17 32 35 9 6 0 0 16 49 63
2011 Language of service - Both English and French 13 32 36 13 4 1 3 17 46 431
2008 Language of service - English only 9 30 32 22 7 0 0 29 39 63
2008 Language of service - French only 27 18 36 18 0 0 0 18 45 11
2008 Language of service - Both English and French 10 32 36 17 3 1 1 20 43 476

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 2 7 35 37 9 9 0 51 10 41
2017 Language of service - Both English and French 6 14 28 27 18 6 2 48 21 393
2014 Language of service - English only 2 25 32 24 13 2 2 39 28 53
2014 Language of service - Both English and French 7 18 31 27 11 3 2 40 27 397
2011 Language of service - English only 15 22 30 19 11 0 3 31 38 63
2011 Language of service - Both English and French 10 25 37 15 8 2 3 24 37 430
2008 Language of service - English only 17 24 29 16 10 3 1 27 43 64
2008 Language of service - French only 18 27 27 9 9 9 0 20 50 11
2008 Language of service - Both English and French 11 19 32 22 12 2 1 36 31 477

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 35 32 10 0 9 0 11 54 41
2017 Language of service - Both English and French 18 28 31 13 7 1 2 21 47 394
2014 Language of service - English only 27 30 24 11 6 0 2 17 58 53
2014 Language of service - Both English and French 32 28 27 7 5 1 1 12 61 397
2011 Language of service - English only 37 22 26 11 3 2 0 15 59 63
2011 Language of service - Both English and French 26 33 26 7 4 1 3 11 62 432
2008 Language of service - English only 24 35 22 12 6 2 0 18 60 64
2008 Language of service - French only 45 18 9 9 9 9 0 20 70 11
2008 Language of service - Both English and French 22 31 30 9 4 2 1 14 55 476

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 5 19 34 35 5 4 0 41 24 41
2017 Language of service - Both English and French 8 18 41 19 11 1 2 31 27 392
2014 Language of service - English only 7 20 32 27 11 0 2 40 27 53
2014 Language of service - Both English and French 9 24 34 25 7 1 1 33 33 397
2011 Language of service - English only 14 19 30 27 10 0 0 37 33 63
2011 Language of service - Both English and French 15 23 36 15 7 1 3 23 39 430
2008 Language of service - English only 2 16 44 22 17 0 0 39 17 64
2008 Language of service - French only 27 36 9 9 9 9 0 20 70 11
2008 Language of service - Both English and French 10 27 36 19 7 1 0 26 38 477

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 24 35 9 7 6 0 17 46 40
2017 Language of service - Both English and French 18 29 26 14 9 1 3 24 49 392
2014 Language of service - English only 24 23 31 9 10 2 2 20 49 53
2014 Language of service - Both English and French 20 32 24 14 7 1 2 22 54 398
2011 Language of service - English only 27 22 41 8 2 0 0 9 49 63
2011 Language of service - Both English and French 19 30 31 11 5 1 3 17 51 432
2008 Language of service - English only 14 16 42 11 16 0 2 27 30 64
2008 Language of service - French only 36 9 27 27 0 0 0 27 45 11
2008 Language of service - Both English and French 12 21 34 21 9 1 2 31 34 475

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 7 12 17 47 12 4 2 62 20 41
2017 Language of service - Both English and French 9 20 31 22 13 3 4 37 30 392
2014 Language of service - English only 2 19 33 30 13 0 2 44 22 53
2014 Language of service - Both English and French 11 21 29 21 12 3 4 35 34 397
2011 Language of service - English only 19 10 38 19 11 2 2 31 30 63
2011 Language of service - Both English and French 12 23 35 21 6 1 3 28 36 431
2008 Language of service - English only 16 31 28 14 10 0 2 24 48 62
2008 Language of service - French only 36 9 36 9 0 9 0 10 50 11
2008 Language of service - Both English and French 17 29 29 15 6 3 2 22 48 477

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 24 33 7 2 8 0 10 54 41
2017 Language of service - Both English and French 16 26 33 11 8 3 3 20 45 393
2014 Language of service - English only 34 19 31 9 4 0 2 14 55 53
2014 Language of service - Both English and French 20 29 31 13 5 1 2 18 50 398
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 78 20 0 0 0 0 2 100 0 41
2017 Language of service - Both English and French 69 21 4 3 2 0 0 91 5 395
2014 Language of service - English only 84 15 2 0 0 0 0 98 0 53
2014 Language of service - Both English and French 68 24 4 2 2 0 0 92 4 398
2011 Language of service - English only 77 12 3 5 0 0 3 92 5 63
2011 Language of service - Both English and French 67 22 5 3 2 0 0 90 5 432
2008 Language of service - English only 71 16 3 2 2 0 7 93 4 64
2008 Language of service - French only 80 0 0 0 10 0 10 89 11 10
2008 Language of service - Both English and French 71 17 4 4 3 0 1 89 8 476

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 40 2 7 14 10 2 73 24 41
2017 Language of service - Both English and French 30 35 15 6 6 5 4 71 13 394
2014 Language of service - English only 42 27 15 5 8 2 2 71 14 53
2014 Language of service - Both English and French 29 35 12 11 5 4 4 69 18 399

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 17 9 8 12 0 0 70 20 41
2017 Language of service - Both English and French 52 32 8 4 4 0 0 84 8 395
2014 Language of service - English only 45 26 11 10 5 2 0 73 16 53
2014 Language of service - Both English and French 45 34 10 6 3 1 0 81 9 399

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 38 8 13 5 0 0 75 17 40
2017 Language of service - Both English and French 39 40 9 6 4 2 0 80 10 393
2014 Language of service - English only 31 43 13 10 4 0 0 73 13 53
2014 Language of service - Both English and French 34 40 15 9 2 1 0 74 11 398
2011 Language of service - English only 22 38 11 14 11 4 0 63 26 63
2011 Language of service - Both English and French 35 41 13 7 3 2 0 77 10 432
2008 Language of service - English only 26 48 11 10 3 2 2 76 13 64
2008 Language of service - French only 45 45 0 9 0 0 0 91 9 11
2008 Language of service - Both English and French 35 41 12 8 2 1 0 77 11 477

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 28 10 12 9 11 0 65 24 41
2017 Language of service - Both English and French 28 37 12 8 5 10 1 73 14 394
2014 Language of service - English only 26 21 13 21 12 7 0 51 35 53
2014 Language of service - Both English and French 27 28 18 14 6 6 1 60 21 397
2011 Language of service - English only 19 29 17 16 9 10 0 53 28 63
2011 Language of service - Both English and French 32 29 14 12 8 4 1 65 21 432
2008 Language of service - English only 24 31 15 14 4 10 2 63 20 64
2008 Language of service - French only 45 18 9 0 0 27 0 88 0 11
2008 Language of service - Both English and French 32 33 10 10 7 6 1 70 18 476

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 23 22 12 14 19 0 41 33 41
2017 Language of service - Both English and French 12 29 14 13 7 21 4 55 27 393
2014 Language of service - English only 14 21 15 14 16 17 4 44 37 52
2014 Language of service - Both English and French 12 28 23 12 10 12 3 47 26 399

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 47 33 5 7 7 0 0 81 14 41
2017 Language of service - Both English and French 54 34 5 5 2 0 0 88 7 393
2014 Language of service - English only 53 26 10 8 4 0 0 78 12 53
2014 Language of service - Both English and French 45 39 10 4 1 0 0 84 6 399
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 28 8 7 9 0 0 76 17 41
2017 Language of service - Both English and French 41 41 8 7 2 0 0 83 9 395
2014 Language of service - English only 49 36 8 6 2 0 0 85 7 53
2014 Language of service - Both English and French 41 37 12 7 2 1 0 79 9 399
2011 Language of service - English only 46 38 8 3 5 0 0 84 8 63
2011 Language of service - Both English and French 37 36 12 9 3 1 0 75 13 431
2008 Language of service - English only 27 43 15 10 5 0 0 70 15 64
2008 Language of service - French only 27 36 9 18 9 0 0 64 27 11
2008 Language of service - Both English and French 39 31 12 9 7 1 1 72 16 475

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 28 0 8 7 5 2 84 16 41
2017 Language of service - Both English and French 49 36 7 4 2 1 0 86 7 394
2014 Language of service - English only 57 33 8 0 2 0 0 90 2 53
2014 Language of service - Both English and French 46 32 12 4 2 3 0 81 6 399
2011 Language of service - English only 55 28 8 8 2 0 0 83 9 63
2011 Language of service - Both English and French 43 34 13 6 2 3 0 79 8 432
2008 Language of service - English only 40 37 6 8 7 2 0 78 15 64
2008 Language of service - French only 45 27 27 0 0 0 0 73 0 11
2008 Language of service - Both English and French 44 31 11 6 5 2 1 77 11 475

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 48 30 3 5 12 2 0 80 17 41
2017 Language of service - Both English and French 44 41 8 3 3 0 0 86 7 395
2014 Language of service - English only 58 30 6 2 4 0 0 88 6 53
2014 Language of service - Both English and French 44 36 11 6 2 1 0 81 8 398
2011 Language of service - English only 40 44 6 8 2 0 0 84 9 63
2011 Language of service - Both English and French 40 37 12 8 2 1 0 77 10 431
2008 Language of service - English only 40 40 8 5 6 2 0 81 10 64
2008 Language of service - French only 55 0 27 9 9 0 0 55 18 11
2008 Language of service - Both English and French 43 32 12 8 5 0 1 75 13 475

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 89 8 0 0 0 0 2 100 0 40
2017 Language of service - Both English and French 79 16 2 2 0 0 1 95 2 394
2014 Language of service - English only 85 11 2 0 0 0 2 98 0 53
2014 Language of service - Both English and French 78 16 2 1 1 0 1 96 2 399
2011 Language of service - English only 91 5 0 2 0 0 3 98 2 63
2011 Language of service - Both English and French 82 12 3 2 1 0 0 94 3 432
2008 Language of service - English only 83 7 3 0 0 0 7 96 0 64
2008 Language of service - French only 73 27 0 0 0 0 0 100 0 11
2008 Language of service - Both English and French 82 11 2 1 3 0 1 94 5 476

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 65 21 0 7 5 2 0 88 12 41
2017 Language of service - Both English and French 50 30 7 6 3 2 3 83 9 393
2014 Language of service - English only 70 15 6 2 2 2 4 90 4 53
2014 Language of service - Both English and French 43 30 9 5 4 2 7 80 10 399
2011 Language of service - English only 50 29 7 8 2 3 2 83 10 63
2011 Language of service - Both English and French 42 29 11 5 3 5 5 79 10 431

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 31 2 5 7 2 0 85 12 41
2017 Language of service - Both English and French 56 29 7 4 2 0 0 86 7 392

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 60 15 9 7 7 2 0 77 15 41
2017 Language of service - Both English and French 61 23 9 3 3 1 0 85 5 394

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 57 21 10 0 12 0 0 78 12 41
2017 Language of service - Both English and French 55 28 9 4 4 0 0 83 8 395
2014 Language of service - English only 60 31 4 6 0 0 0 91 6 53
2014 Language of service - Both English and French 45 35 10 5 3 1 0 82 8 399
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 29 32 14 9 4 4 8 69 14 102
2014 Language of service - Both English and French 20 43 20 6 2 1 8 69 9 112

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 38 7 9 14 13 0 65 27 41
2017 Language of service - Both English and French 31 38 14 6 4 7 0 74 11 393
2014 Language of service - English only 36 24 13 16 5 5 0 64 23 53
2014 Language of service - Both English and French 28 35 19 8 3 6 1 67 12 399
2011 Language of service - English only 24 25 16 20 12 3 0 51 33 63
2011 Language of service - Both English and French 25 36 18 9 5 6 0 65 16 432

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 41 2 10 15 8 0 71 26 40
2017 Language of service - Both English and French 27 36 19 8 6 4 0 66 15 395
2014 Language of service - English only 26 30 20 12 8 2 2 59 20 53
2014 Language of service - Both English and French 25 34 24 10 4 3 0 61 14 399
2011 Language of service - English only 29 19 14 22 12 3 0 49 36 63
2011 Language of service - Both English and French 16 37 24 12 8 2 0 54 21 432
2008 Language of service - English only 21 36 20 9 13 2 0 58 22 63
2008 Language of service - French only 18 55 0 18 0 9 0 80 20 11
2008 Language of service - Both English and French 26 33 21 10 6 3 0 61 17 476

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 34 19 13 7 7 0 58 22 41
2017 Language of service - Both English and French 18 37 21 11 6 7 0 60 18 394
2014 Language of service - English only 23 30 18 13 13 4 0 55 27 53
2014 Language of service - Both English and French 16 35 25 12 6 6 0 54 20 399
2011 Language of service - English only 13 27 18 27 12 3 0 41 41 63
2011 Language of service - Both English and French 10 34 28 17 4 6 0 47 23 431
2008 Language of service - English only 13 31 22 14 13 6 0 47 29 64
2008 Language of service - French only 9 45 18 27 0 0 0 55 27 11
2008 Language of service - Both English and French 12 40 24 14 4 5 0 55 19 472

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 30 14 12 12 5 0 61 25 41
2017 Language of service - Both English and French 25 33 17 10 8 6 0 62 19 395
2014 Language of service - English only 36 24 15 11 10 4 0 62 22 53
2014 Language of service - Both English and French 18 30 23 16 6 6 1 52 24 398
2011 Language of service - English only 29 24 13 16 14 5 0 55 31 63
2011 Language of service - Both English and French 19 34 20 14 6 7 1 57 21 430
2008 Language of service - English only 20 35 12 15 13 6 0 59 29 64
2008 Language of service - French only 18 18 18 18 0 27 0 50 25 11
2008 Language of service - Both English and French 18 34 22 12 5 8 0 57 19 475

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 38 17 9 14 8 0 56 26 41
2017 Language of service - Both English and French 21 44 15 12 5 3 0 67 17 395
2014 Language of service - English only 21 39 8 18 12 2 0 61 30 53
2014 Language of service - Both English and French 19 37 22 12 7 3 0 57 20 397
2011 Language of service - English only 22 27 8 27 14 2 0 50 42 63
2011 Language of service - Both English and French 16 42 18 15 7 2 0 59 23 431
2008 Language of service - English only 16 43 13 13 14 2 0 60 27 64
2008 Language of service - French only 36 27 9 18 9 0 0 64 27 11
2008 Language of service - Both English and French 18 38 21 15 6 1 0 57 21 475
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 40 9 16 2 3 0 72 19 41
2017 Language of service - Both English and French 35 43 14 6 1 0 0 78 7 394
2014 Language of service - English only 34 33 15 16 0 2 0 68 16 53
2014 Language of service - Both English and French 31 45 15 5 1 2 0 79 6 399
2011 Language of service - English only 29 35 12 19 3 2 0 65 22 63
2011 Language of service - Both English and French 23 47 16 10 3 0 0 70 13 430

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 44 0 5 0 0 0 95 5 41
2017 Language of service - Both English and French 45 42 9 2 1 1 0 88 3 394
2014 Language of service - English only 58 32 4 4 0 2 0 92 4 53
2014 Language of service - Both English and French 37 46 10 3 1 2 0 85 4 397
2011 Language of service - English only 44 41 8 5 3 0 0 84 8 63
2011 Language of service - Both English and French 38 42 12 2 1 3 1 83 4 429

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 36 7 5 2 4 0 85 8 40
2017 Language of service - Both English and French 42 38 8 6 2 2 0 83 8 395
2014 Language of service - English only 56 30 8 6 0 0 0 86 6 53
2014 Language of service - Both English and French 43 40 7 4 2 2 1 86 7 399
2011 Language of service - English only 56 26 8 3 5 3 0 84 8 63
2011 Language of service - Both English and French 44 36 9 7 2 2 1 82 9 429
2008 Language of service - English only 48 28 3 10 3 4 3 83 14 64
2008 Language of service - French only 45 9 18 9 9 0 9 60 20 11
2008 Language of service - Both English and French 40 39 8 7 3 2 1 81 10 476

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 42 12 11 7 4 0 68 19 40
2017 Language of service - Both English and French 29 38 13 9 4 6 1 71 14 395
2014 Language of service - English only 38 29 17 10 2 4 0 70 12 53
2014 Language of service - Both English and French 28 39 17 7 2 6 1 72 10 399
2011 Language of service - English only 16 40 16 19 9 0 0 56 28 63
2011 Language of service - Both English and French 19 37 22 9 4 8 1 62 14 432

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 33 20 13 17 10 0 46 33 40
2017 Language of service - Both English and French 15 20 22 12 12 14 4 44 29 395
2014 Language of service - English only 19 19 23 12 15 13 0 43 31 53
2014 Language of service - Both English and French 16 24 18 12 10 14 6 51 27 399
2011 Language of service - English only 13 14 20 21 14 14 4 33 43 63
2011 Language of service - Both English and French 15 22 19 16 10 14 2 45 32 432

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 73 20 2 2 0 0 2 95 2 41
2017 Language of service - Both English and French 58 29 7 2 0 1 3 90 3 392
2014 Language of service - English only 72 23 4 2 0 0 0 95 2 53
2014 Language of service - Both English and French 53 32 7 4 1 1 2 88 5 399

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 73 17 2 3 0 0 5 94 3 41
2017 Language of service - Both English and French 65 26 3 1 0 3 1 95 1 395
2014 Language of service - English only 79 17 4 0 0 0 0 96 0 53
2014 Language of service - Both English and French 63 31 3 1 0 1 1 96 1 399
2011 Language of service - English only 74 11 5 0 0 3 7 95 0 63
2011 Language of service - Both English and French 66 23 4 2 1 1 3 93 2 429
2008 Language of service - English only 65 17 10 2 2 0 5 86 4 63
2008 Language of service - French only 55 27 9 9 0 0 0 82 9 11
2008 Language of service - Both English and French 65 26 4 2 1 1 1 92 4 477

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 31 12 14 21 4 0 51 36 41
2017 Language of service - Both English and French 25 41 16 11 3 4 0 69 15 393
2014 Language of service - English only 30 21 15 21 11 2 0 52 33 53
2014 Language of service - Both English and French 23 37 20 12 5 3 0 62 18 398
2011 Language of service - English only 13 29 19 25 9 2 4 44 36 63
2011 Language of service - Both English and French 21 43 19 10 6 1 0 64 16 430
2008 Language of service - English only 16 36 22 12 11 3 0 54 24 64
2008 Language of service - French only 18 18 36 18 0 9 0 40 20 11
2008 Language of service - Both English and French 23 42 16 12 4 2 0 67 16 477

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 7 20 12 30 28 0 2 28 60 41
2017 Language of service - Both English and French 18 29 14 18 12 5 4 52 33 395
2014 Language of service - English only 16 17 13 31 20 2 2 34 53 53
2014 Language of service - Both English and French 17 27 19 18 14 3 2 46 34 399
2011 Language of service - English only 8 20 5 17 45 2 4 30 65 63
2011 Language of service - Both English and French 15 30 20 17 14 1 2 47 33 430
2008 Language of service - English only 9 23 11 22 32 2 2 33 56 64
2008 Language of service - French only 18 45 9 18 9 0 0 64 27 11
2008 Language of service - Both English and French 17 37 12 17 11 4 2 57 30 475

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 42 19 9 7 2 0 64 17 41
2017 Language of service - Both English and French 22 43 20 6 3 5 0 69 9 394

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 39 15 7 0 5 0 77 7 41
2017 Language of service - Both English and French 41 39 12 3 2 3 0 82 5 393
2014 Language of service - English only 50 37 7 6 0 0 0 87 6 53
2014 Language of service - Both English and French 41 38 13 3 1 4 0 83 4 399

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 34 47 2 12 5 0 0 81 17 41
2017 Language of service - Both English and French 41 44 9 4 1 1 0 86 5 393
2014 Language of service - English only 52 30 11 4 4 0 0 81 7 53
2014 Language of service - Both English and French 41 38 14 3 1 2 0 81 4 399
2011 Language of service - English only 37 31 5 14 11 0 2 69 26 62
2011 Language of service - Both English and French 34 41 16 5 2 3 0 78 6 431

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 45 5 7 7 0 0 81 14 41
2017 Language of service - Both English and French 51 40 6 2 1 0 0 91 3 395
2014 Language of service - English only 49 34 9 5 2 0 0 83 7 53
2014 Language of service - Both English and French 47 41 9 1 1 0 0 88 2 398
2011 Language of service - English only 38 33 11 11 6 0 0 71 18 63
2011 Language of service - Both English and French 40 40 13 4 1 0 1 81 6 431
2008 Language of service - English only 44 33 12 4 6 0 0 77 11 64
2008 Language of service - French only 40 50 0 10 0 0 0 90 10 10
2008 Language of service - Both English and French 41 39 11 6 2 1 0 81 8 476

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 31 13 8 7 0 0 72 15 41
2017 Language of service - Both English and French 50 33 11 3 2 1 0 84 4 393
2014 Language of service - English only 42 30 17 4 7 0 0 72 11 53
2014 Language of service - Both English and French 37 40 16 4 2 0 0 78 6 399
2011 Language of service - English only 28 28 17 19 6 2 0 57 26 63
2011 Language of service - Both English and French 31 39 17 8 4 1 0 72 11 430

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 41 30 16 5 7 0 0 71 12 41
2017 Language of service - Both English and French 46 38 10 4 2 0 0 84 6 395
2014 Language of service - English only 38 36 15 4 7 0 0 74 11 53
2014 Language of service - Both English and French 35 44 15 3 2 0 0 79 6 399
2011 Language of service - English only 27 27 19 19 8 0 0 54 27 63
2011 Language of service - Both English and French 27 46 15 9 3 0 0 74 12 431
2008 Language of service - English only 35 36 12 12 6 0 0 71 18 64
2008 Language of service - French only 36 18 27 18 0 0 0 55 18 11
2008 Language of service - Both English and French 39 38 13 6 3 0 0 77 9 476

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 24 9 13 10 0 0 67 23 41
2017 Language of service - Both English and French 43 25 13 8 5 5 1 72 14 393
2014 Language of service - English only 40 30 15 6 5 4 0 73 12 53
2014 Language of service - Both English and French 36 30 20 6 4 4 1 68 10 399
2011 Language of service - English only 37 20 9 16 9 6 2 62 28 63
2011 Language of service - Both English and French 35 29 16 8 7 4 2 68 15 431
2008 Language of service - English only 30 27 18 13 5 5 1 61 19 64
2008 Language of service - French only 45 9 9 27 9 0 0 55 36 11
2008 Language of service - Both English and French 38 26 15 9 5 6 1 68 15 475
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 34 32 33 41
2017 Language of service - Both English and French 31 38 31 395
2014 Language of service - English only 20 36 44 53
2014 Language of service - Both English and French 34 35 31 398
2011 Language of service - English only 31 30 39 63
2011 Language of service - Both English and French 34 33 32 430

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Language of service - English only 27 14 21 14 25 0 14
2017 Language of service - Both English and French 7 35 27 7 12 12 121
2014 Language of service - English only 25 17 10 28 9999 19 11
2014 Language of service - Both English and French 16 36 31 8 9999 9 135
2011 Language of service - English only 10 30 45 10 9999 5 20
2011 Language of service - Both English and French 23 32 30 6 9999 9 147
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 22 78 41
2017 Language of service - Both English and French 12 88 395
2014 Language of service - English only 17 83 53
2014 Language of service - Both English and French 16 84 399

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 44 49
2014 Language of service - Both English and French 32 61

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 73 49
2014 Language of service - Both English and French 68 61

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 49
2014 Language of service - Both English and French 0 61

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 38 49
2014 Language of service - Both English and French 38 61

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 42 49
2014 Language of service - Both English and French 43 61

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 36 49
2014 Language of service - Both English and French 33 61

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 42 49
2014 Language of service - Both English and French 32 61

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 26 49
2014 Language of service - Both English and French 21 61

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 64 49
2014 Language of service - Both English and French 64 61

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 24 49
2014 Language of service - Both English and French 40 61

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 57 49
2014 Language of service - Both English and French 45 61

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 38 49
2014 Language of service - Both English and French 26 61

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 20 49
2014 Language of service - Both English and French 10 61

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 55 49
2014 Language of service - Both English and French 54 61

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 36 49
2014 Language of service - Both English and French 27 61

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 12 49
2014 Language of service - Both English and French 11 61

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 18 49
2014 Language of service - Both English and French 19 61

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 16 49
2014 Language of service - Both English and French 19 61

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 49

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 22 49
2014 Language of service - Both English and French 15 61

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 10 49
2014 Language of service - Both English and French 13 61

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 27 49
2014 Language of service - Both English and French 22 61

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 12 49

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 16 49
2014 Language of service - Both English and French 13 60

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 14 49
2014 Language of service - Both English and French 18 60

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 12 49
2014 Language of service - Both English and French 9 60

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 18 49
2014 Language of service - Both English and French 9 60

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 10 49

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 48 49
2014 Language of service - Both English and French 27 60

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 18 49
2014 Language of service - Both English and French 12 60

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 60 49
2014 Language of service - Both English and French 34 60

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 52 49
2014 Language of service - Both English and French 55 60

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 94 6 49

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 13 15 15 12 10 32 3 42 34 39
2017 Language of service - Both English and French 16 15 18 4 5 33 8 53 16 395
2014 Language of service - English only 18 7 15 10 7 39 4 44 29 53
2014 Language of service - Both English and French 14 18 18 4 4 34 8 56 14 398

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 22 20 12 5 13 0 57 20 39
2017 Language of service - Both English and French 29 35 14 5 3 12 1 74 10 394
2014 Language of service - English only 33 18 27 4 4 15 0 60 9 53
2014 Language of service - Both English and French 28 31 18 4 2 16 2 71 7 398
2011 Language of service - English only 32 31 13 8 6 9 0 70 15 63
2011 Language of service - Both English and French 28 38 15 9 2 7 0 71 12 430
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 50 14 3 2 0 2 80 5 41
2017 Language of service - Both English and French 26 43 13 5 3 2 8 76 9 394
2014 Language of service - English only 29 51 10 4 0 2 4 85 4 53
2014 Language of service - Both English and French 21 53 12 6 0 2 6 81 7 399
2011 Language of service - English only 30 59 3 5 2 2 0 90 6 63
2011 Language of service - Both English and French 25 52 9 6 1 2 6 82 7 431
2008 Language of service - English only 29 57 7 6 0 0 2 87 6 64
2008 Language of service - French only 18 64 0 18 0 0 0 82 18 11
2008 Language of service - Both English and French 20 50 12 8 3 1 6 76 12 476

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 14 10 8 9 42 7 47 34 41
2017 Language of service - Both English and French 9 21 20 4 4 30 11 52 14 394
2014 Language of service - English only 4 20 28 5 4 26 13 39 15 53
2014 Language of service - Both English and French 9 17 24 8 4 26 12 42 19 399
2011 Language of service - English only 11 14 22 8 3 30 11 43 19 63
2011 Language of service - Both English and French 10 21 21 6 3 31 8 51 15 431

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 55 18 10 5 2 7 2 81 8 41
2017 Language of service - Both English and French 39 36 5 2 1 9 8 91 3 395
2014 Language of service - English only 39 26 12 2 0 17 4 82 2 53
2014 Language of service - Both English and French 34 37 12 3 1 7 6 82 4 398
2011 Language of service - English only 52 33 6 2 0 6 0 91 2 63
2011 Language of service - Both English and French 34 39 10 2 1 9 6 85 3 431
2008 Language of service - English only 41 37 10 2 5 5 2 83 7 63
2008 Language of service - French only 36 27 18 0 0 18 0 78 0 11
2008 Language of service - Both English and French 32 37 14 2 1 9 6 81 3 476

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 28 12 5 5 16 2 73 12 41
2017 Language of service - Both English and French 33 35 9 3 1 11 7 83 5 395
2014 Language of service - English only 28 22 20 4 0 22 4 68 5 53
2014 Language of service - Both English and French 29 34 15 5 1 11 5 76 7 399
2011 Language of service - English only 41 24 16 5 5 9 0 72 10 63
2011 Language of service - Both English and French 28 39 11 4 1 12 6 81 6 430
2008 Language of service - English only 30 43 5 8 5 9 0 81 14 64
2008 Language of service - French only 27 27 36 9 0 0 0 55 9 11
2008 Language of service - Both English and French 35 34 13 5 0 8 4 78 7 476
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 12 88 41
2017 Language of service - Both English and French 7 93 394
2014 Language of service - English only 11 89 53
2014 Language of service - Both English and French 6 94 398

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 18 27
2014 Language of service - Both English and French 27 22

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 93 27
2014 Language of service - Both English and French 77 22

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 27

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 27
2014 Language of service - Both English and French 0 22

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 30 27

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 24 27
2014 Language of service - Both English and French 28 22

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 30 27
2014 Language of service - Both English and French 23 22

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 21 27

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 27
2014 Language of service - Both English and French 0 22

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 27

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 27

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 27

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 25 27

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 27
2014 Language of service - Both English and French 0 22

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 24 27
2014 Language of service - Both English and French 45 22

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 31 27
2014 Language of service - Both English and French 23 22

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 17 27

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 18 27

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 44 27
2014 Language of service - Both English and French 50 22

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 26

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 29 26
2014 Language of service - Both English and French 29 21

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 26
2014 Language of service - Both English and French 0 21

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 37 26
2014 Language of service - Both English and French 28 21

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 64 26
2014 Language of service - Both English and French 72 21

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 97 3 27

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 10 22 15 10 5 36 2 52 24 40
2017 Language of service - Both English and French 16 17 18 1 2 39 7 62 6 395
2014 Language of service - English only 14 13 23 2 4 41 4 49 10 53
2014 Language of service - Both English and French 14 18 20 1 1 37 8 58 5 399

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 33 31 13 5 2 14 2 76 9 40
2017 Language of service - Both English and French 30 37 12 2 2 15 2 80 5 394
2014 Language of service - English only 38 15 28 5 0 13 0 61 6 53
2014 Language of service - Both English and French 29 32 16 2 0 19 2 77 3 399
2011 Language of service - English only 38 20 7 11 5 19 0 72 19 63
2011 Language of service - Both English and French 34 37 14 3 1 10 1 79 5 432
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 12 25 23 13 23 3 0 38 38 41
2017 Language of service - Both English and French 19 20 21 16 22 1 2 39 39 393

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 28 35 10 9 0 0 45 19 41
2017 Language of service - Both English and French 14 27 25 20 14 0 1 41 34 394

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 23 16 19 7 0 0 57 26 41
2017 Language of service - Both English and French 19 30 26 15 8 0 1 50 24 392

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 20 21 22 5 0 2 51 27 41
2017 Language of service - Both English and French 16 22 25 19 15 1 2 39 35 394

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 26 9 3 2 0 9 84 6 41
2017 Language of service - Both English and French 35 25 16 6 6 0 11 68 13 393

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 30 19 5 15 0 0 62 19 41
2017 Language of service - Both English and French 30 28 19 14 8 0 1 58 22 392

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 36 23 12 14 0 0 51 26 41
2017 Language of service - Both English and French 29 32 23 9 5 1 2 62 14 393

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 35 14 17 7 5 0 60 25 41
2017 Language of service - Both English and French 24 33 22 11 7 1 1 59 18 391

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 37 7 16 10 0 2 66 27 41
2017 Language of service - Both English and French 27 30 24 11 5 0 2 59 16 392

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 15 27 14 8 2 5 47 24 40
2017 Language of service - Both English and French 29 34 21 9 6 1 1 63 15 392

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 21 16 5 8 0 0 71 12 41
2017 Language of service - Both English and French 55 24 11 5 2 0 2 81 8 394

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 67 9 7 5 5 2 5 82 11 41
2017 Language of service - Both English and French 75 10 5 2 3 0 4 90 5 393

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 55 31 5 0 5 0 5 89 6 41
2017 Language of service - Both English and French 58 27 8 4 1 0 3 87 5 394

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 55 16 2 5 17 0 5 75 23 41
2017 Language of service - Both English and French 57 19 10 6 4 1 3 79 10 394

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 49 7 0 2 3 0 39 91 9 40
2017 Language of service - Both English and French 53 13 3 2 1 1 26 91 4 395

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 59 24 9 2 3 0 2 85 5 41
2017 Language of service - Both English and French 63 24 6 1 0 1 6 92 1 392

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 17 9 9 6 0 5 74 16 41
2017 Language of service - Both English and French 63 17 6 4 5 0 5 84 10 395

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 26 10 7 7 0 0 76 15 41
2017 Language of service - Both English and French 51 25 14 5 2 0 2 79 7 394

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 4 44 31 7 9 5 0 50 17 41
2017 Language of service - Both English and French 9 33 40 13 5 0 1 42 18 394

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 9 12 43 23 11 0 2 35 22 41
2017 Language of service - Both English and French 8 19 39 23 12 0 0 35 26 395

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 21 56 12 6 2 2 0 79 9 40
2017 Language of service - Both English and French 34 47 10 4 2 4 0 84 6 395

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 42 12 11 9 0 0 68 20 41
2017 Language of service - Both English and French 22 49 13 10 4 2 0 72 15 394
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 16 84 41
2017 Language of service - Both English and French 14 86 395
2014 Language of service - English only 11 89 53
2014 Language of service - Both English and French 13 87 398

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - Both English and French 85 15 59
2014 Language of service - Both English and French 85 15 52

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - Both English and French 40 46 6 6 2 0 0 85 9 49
2014 Language of service - Both English and French 41 40 6 6 0 2 5 87 7 44
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 12 23 23 17 13 9 2 13 87 41
2017 Language of service - Both English and French 24 23 21 11 17 4 1 25 75 395

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 31
2017 Language of service - Both English and French 27 282

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 22 31
2017 Language of service - Both English and French 41 282

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 18 31
2017 Language of service - Both English and French 19 282

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 37 31
2017 Language of service - Both English and French 48 282

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 31
2017 Language of service - Both English and French 9 282

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 50 31
2017 Language of service - Both English and French 37 282

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Language of service - English only 7 45 17 10 3 17 28
2017 Language of service - Both English and French 6 45 21 9 6 14 273

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 32 7 12 20 0 12 55 37 31
2017 Language of service - Both English and French 14 26 13 18 16 2 12 46 38 283

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 4 6 21 12 50 0 6 11 67 31
2017 Language of service - Both English and French 5 6 8 24 49 2 8 11 80 282
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