2017 Public Service Employee Survey Results for Canadian Heritage by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 49 3 7 2 0 0 87 9 443
2017 Does not provide services to public 44 43 4 7 2 0 0 87 9 835
2014 Provides services to public 30 52 6 10 2 0 0 82 12 457
2014 Does not provide services to public 38 48 5 7 1 0 0 86 9 905
2011 Provides services to public 43 41 5 9 2 0 0 84 10 501
2011 Does not provide services to public 49 39 5 7 1 0 0 88 7 889
2008 Provides services to public 48 43 3 6 1 0 0 90 7 553
2008 Does not provide services to public 55 36 2 5 1 0 0 91 6 925

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 28 3 3 0 0 0 93 4 442
2017 Does not provide services to public 69 24 4 3 0 0 0 93 3 830
2014 Provides services to public 64 27 3 4 2 0 0 92 6 458
2014 Does not provide services to public 66 27 4 2 1 0 0 93 3 905
2011 Provides services to public 67 27 2 3 0 0 0 94 4 501
2011 Does not provide services to public 72 22 3 2 0 0 0 95 2 889
2008 Provides services to public 68 25 2 4 1 0 1 93 4 552
2008 Does not provide services to public 73 21 2 3 0 0 0 94 4 923

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 36 7 4 1 0 0 88 5 443
2017 Does not provide services to public 57 29 6 6 2 0 0 86 8 835
2014 Provides services to public 53 31 5 8 3 0 0 84 11 456
2014 Does not provide services to public 51 30 6 10 3 0 0 81 13 905
2011 Provides services to public 54 26 8 8 4 0 0 80 12 501
2011 Does not provide services to public 57 26 6 8 2 0 1 84 10 888
2008 Provides services to public 57 26 6 9 1 0 1 83 11 552
2008 Does not provide services to public 55 29 6 7 2 0 0 84 10 924

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 37 7 8 2 0 0 83 10 442
2017 Does not provide services to public 52 37 5 5 2 0 0 88 7 835
2014 Provides services to public 44 38 8 6 3 0 0 82 10 458
2014 Does not provide services to public 44 40 7 7 3 0 0 84 9 905
2011 Provides services to public 46 37 6 7 4 0 0 83 11 501
2011 Does not provide services to public 47 37 7 6 2 0 0 84 9 887

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 46 11 11 2 0 0 77 13 443
2017 Does not provide services to public 37 42 10 8 2 0 1 80 10 835
2014 Provides services to public 29 43 14 9 5 0 0 72 14 458
2014 Does not provide services to public 32 41 13 10 3 0 1 74 13 903
2011 Provides services to public 31 41 14 9 3 0 2 73 12 500
2011 Does not provide services to public 30 38 15 11 4 0 1 70 15 886
2008 Provides services to public 29 43 13 11 3 1 0 73 14 552
2008 Does not provide services to public 37 40 11 7 3 0 2 79 10 924

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 38 11 5 2 0 0 82 7 441
2017 Does not provide services to public 42 40 10 6 2 0 0 82 8 834
2014 Provides services to public 40 38 13 6 3 0 0 78 9 458
2014 Does not provide services to public 37 39 13 7 4 0 0 77 11 905
2011 Provides services to public 44 36 10 5 5 0 0 80 10 501
2011 Does not provide services to public 41 37 10 7 5 0 0 78 11 888
2008 Provides services to public 41 41 9 6 3 0 0 82 9 552
2008 Does not provide services to public 41 39 9 6 4 0 0 81 10 925

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 37 6 4 2 0 0 88 7 440
2017 Does not provide services to public 49 37 8 4 3 0 0 85 7 832
2014 Provides services to public 43 37 9 8 3 0 0 80 12 458
2014 Does not provide services to public 45 36 9 7 2 0 0 81 9 905
2011 Provides services to public 43 41 7 6 3 0 0 84 9 500
2011 Does not provide services to public 42 41 9 5 3 0 0 83 8 886
2008 Provides services to public 44 42 7 6 2 0 0 85 8 553
2008 Does not provide services to public 45 40 7 4 4 0 0 85 8 924

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 38 5 2 2 0 0 90 4 440
2017 Does not provide services to public 54 37 5 3 1 0 0 91 4 834
2014 Provides services to public 47 40 6 6 1 0 0 88 6 458
2014 Does not provide services to public 47 39 8 4 1 1 0 87 5 903

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 40 6 6 3 0 1 85 9 441
2017 Does not provide services to public 49 31 7 7 4 0 1 82 11 834
2014 Provides services to public 41 37 9 6 4 0 2 80 10 458
2014 Does not provide services to public 44 34 10 7 3 1 1 79 11 905
2011 Provides services to public 42 36 12 6 3 0 1 79 9 502
2011 Does not provide services to public 46 34 11 5 3 0 2 81 8 888

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 24 7 10 8 2 10 72 20 440
2017 Does not provide services to public 37 23 9 9 5 2 14 72 17 833
2014 Provides services to public 31 30 13 9 6 1 10 68 17 458
2014 Does not provide services to public 30 27 10 8 9 2 15 68 20 905
2011 Provides services to public 31 29 8 10 8 3 11 69 22 502
2011 Does not provide services to public 34 23 10 9 6 3 15 70 18 888
2008 Provides services to public 40 26 8 10 6 3 8 74 18 553
2008 Does not provide services to public 39 25 6 10 6 2 13 74 19 925

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 47 5 5 3 0 0 86 9 442
2017 Does not provide services to public 35 44 10 7 3 0 0 79 11 834
2014 Provides services to public 31 47 11 8 3 0 0 77 11 458
2014 Does not provide services to public 30 46 13 7 4 0 0 77 11 905
2011 Provides services to public 34 44 9 7 5 0 0 79 13 501
2011 Does not provide services to public 34 39 14 8 5 0 0 74 12 886
2008 Provides services to public 37 39 12 8 3 0 0 76 11 548
2008 Does not provide services to public 38 41 11 7 3 0 0 79 11 920

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 41 12 10 4 0 0 74 14 441
2017 Does not provide services to public 36 36 14 8 5 0 0 73 13 834
2014 Provides services to public 28 38 18 11 5 0 0 65 16 458
2014 Does not provide services to public 32 39 14 10 4 0 0 71 15 905
2011 Provides services to public 28 39 16 11 5 0 0 68 16 502
2011 Does not provide services to public 32 40 14 9 5 0 0 72 13 888

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 48 9 7 3 0 0 81 10 441
2017 Does not provide services to public 33 40 12 10 5 0 0 73 15 834

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 42 7 2 2 0 0 89 4 441
2017 Does not provide services to public 41 41 9 6 2 0 0 83 8 834
2014 Provides services to public 41 45 9 4 1 0 0 86 5 458
2014 Does not provide services to public 38 42 12 6 2 0 0 80 8 905
2011 Provides services to public 38 43 10 6 2 1 1 82 8 502
2011 Does not provide services to public 36 42 13 6 2 0 0 79 8 890
2008 Provides services to public 43 43 8 5 1 0 0 86 6 550
2008 Does not provide services to public 45 38 9 5 3 0 0 84 8 922

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 43 12 7 4 0 0 77 11 441
2017 Does not provide services to public 37 38 11 8 6 0 0 75 14 832

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 33 8 2 1 0 0 89 3 439
2017 Does not provide services to public 50 35 10 3 2 0 0 85 5 833
2014 Provides services to public 57 33 6 2 1 0 0 90 3 457
2014 Does not provide services to public 54 33 9 2 1 0 0 88 4 905
2011 Provides services to public 56 33 7 4 2 0 0 88 5 501
2011 Does not provide services to public 50 35 11 2 1 0 0 86 3 888

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 46 9 8 4 0 0 79 12 438
2017 Does not provide services to public 36 37 12 9 5 0 1 74 14 834
2014 Provides services to public 21 47 14 13 4 0 0 69 17 458
2014 Does not provide services to public 28 40 15 12 4 0 1 69 16 905
2011 Provides services to public 32 40 14 10 5 0 0 71 15 501
2011 Does not provide services to public 30 42 11 11 5 0 0 73 16 889

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 42 9 6 4 0 0 81 10 439
2017 Does not provide services to public 42 35 11 7 4 0 0 77 11 834
2014 Provides services to public 27 41 15 12 5 0 0 68 17 458
2014 Does not provide services to public 32 38 15 9 5 0 1 71 14 903

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 48 8 6 3 0 0 83 9 439
2017 Does not provide services to public 36 41 11 7 3 1 1 78 11 833
2014 Provides services to public 30 46 15 7 2 0 0 76 9 458
2014 Does not provide services to public 35 38 16 8 2 0 1 73 10 903
2011 Provides services to public 37 39 9 10 3 0 0 77 14 501
2011 Does not provide services to public 35 43 12 7 2 1 1 79 9 887

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 39 10 4 2 0 0 85 6 438
2017 Does not provide services to public 44 37 10 6 3 0 0 81 9 834
2014 Provides services to public 37 43 11 6 2 0 0 81 8 457
2014 Does not provide services to public 39 41 13 5 2 0 0 80 7 904
2011 Provides services to public 39 45 8 5 3 0 0 83 9 502
2011 Does not provide services to public 40 42 10 5 3 0 0 82 9 887
2008 Provides services to public 42 41 8 6 2 0 0 83 9 551
2008 Does not provide services to public 45 38 7 6 3 0 0 83 9 923

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 36 16 5 5 0 0 74 9 443
2017 Does not provide services to public 39 38 12 6 4 0 1 77 11 835
2014 Provides services to public 37 37 14 7 4 0 1 75 11 458
2014 Does not provide services to public 36 39 15 7 3 0 0 76 9 905
2011 Provides services to public 31 38 17 9 5 0 0 69 14 501
2011 Does not provide services to public 33 37 18 8 4 0 1 70 11 890
2008 Provides services to public 25 37 20 10 7 0 0 63 17 550
2008 Does not provide services to public 26 39 19 10 6 0 0 66 16 923

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 24 37 19 8 2 1 28 35 441
2017 Does not provide services to public 8 23 38 18 8 1 3 27 33 830
2014 Provides services to public 7 26 42 15 8 0 2 24 33 456
2014 Does not provide services to public 8 30 38 14 7 0 2 22 39 902
2011 Provides services to public 14 32 35 12 4 1 2 17 47 501
2011 Does not provide services to public 12 31 36 14 5 1 2 19 44 888
2008 Provides services to public 11 31 36 17 4 1 1 21 42 551
2008 Does not provide services to public 9 33 37 14 5 1 1 19 43 925

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 13 29 27 17 6 2 48 20 441
2017 Does not provide services to public 5 12 26 28 19 5 5 53 19 830
2014 Provides services to public 6 19 31 26 11 3 2 40 27 456
2014 Does not provide services to public 6 16 31 28 12 3 4 43 23 902
2011 Provides services to public 11 25 36 15 8 2 3 25 37 500
2011 Does not provide services to public 11 23 33 17 9 3 3 28 36 885
2008 Provides services to public 12 20 31 21 12 2 1 35 33 553
2008 Does not provide services to public 5 16 33 26 12 4 3 41 23 921

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 28 32 13 6 2 2 20 47 442
2017 Does not provide services to public 16 26 33 13 7 2 3 21 44 831
2014 Provides services to public 31 28 26 7 5 1 1 13 61 456
2014 Does not provide services to public 23 29 29 9 6 1 3 15 54 903
2011 Provides services to public 28 32 26 8 4 1 3 11 62 502
2011 Does not provide services to public 22 31 28 9 5 2 3 15 56 888
2008 Provides services to public 23 31 29 10 4 2 1 15 56 552
2008 Does not provide services to public 16 30 33 12 5 1 3 18 47 924

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 40 20 11 1 2 32 27 440
2017 Does not provide services to public 11 21 33 21 11 1 3 33 33 829
2014 Provides services to public 8 23 33 26 8 1 1 34 32 456
2014 Does not provide services to public 8 23 40 18 8 1 3 27 32 902
2011 Provides services to public 15 23 36 16 7 0 3 25 38 500
2011 Does not provide services to public 13 24 36 18 6 1 3 25 38 886
2008 Provides services to public 10 26 36 19 8 1 0 27 36 553
2008 Does not provide services to public 8 27 37 19 5 1 2 25 37 925

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 28 27 14 9 1 3 24 48 439
2017 Does not provide services to public 15 24 27 16 9 3 5 28 42 831
2014 Provides services to public 21 31 25 14 7 1 2 21 53 457
2014 Does not provide services to public 18 31 29 11 7 1 3 19 51 901
2011 Provides services to public 21 29 32 11 5 1 3 16 51 502
2011 Does not provide services to public 18 28 28 14 6 1 4 21 49 887
2008 Provides services to public 12 20 35 20 9 1 2 30 34 551
2008 Does not provide services to public 8 23 32 22 9 1 5 33 33 925

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 19 30 24 13 3 4 39 29 440
2017 Does not provide services to public 8 20 24 22 16 4 5 42 31 828
2014 Provides services to public 10 21 29 22 12 3 3 36 32 456
2014 Does not provide services to public 7 19 30 25 12 2 5 40 28 903
2011 Provides services to public 13 21 35 20 6 1 3 28 36 501
2011 Does not provide services to public 11 25 29 19 8 3 5 29 39 888
2008 Provides services to public 17 29 29 15 6 3 2 22 48 551
2008 Does not provide services to public 11 23 32 17 8 3 5 27 38 924

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 26 33 11 7 4 2 19 46 441
2017 Does not provide services to public 13 24 30 17 10 3 3 28 40 830
2014 Provides services to public 22 28 31 12 5 1 2 18 51 457
2014 Does not provide services to public 13 26 36 14 7 2 3 21 41 902
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 22 4 3 1 0 0 92 4 443
2017 Does not provide services to public 70 23 4 2 1 0 1 94 3 832
2014 Provides services to public 70 23 3 2 1 0 0 93 3 457
2014 Does not provide services to public 71 22 3 3 1 0 0 92 4 905
2011 Provides services to public 69 21 5 3 1 0 1 90 5 502
2011 Does not provide services to public 73 20 3 2 1 0 1 93 3 889
2008 Provides services to public 71 16 3 4 3 0 2 89 7 551
2008 Does not provide services to public 72 19 4 4 1 0 0 91 5 926

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 35 14 6 7 6 4 71 14 442
2017 Does not provide services to public 32 29 12 8 6 6 6 70 16 830
2014 Provides services to public 30 34 13 10 5 4 3 70 17 458
2014 Does not provide services to public 32 31 14 8 5 5 5 70 15 904

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 31 8 4 5 0 0 83 9 443
2017 Does not provide services to public 53 28 7 7 4 1 0 82 11 830
2014 Provides services to public 46 33 10 7 3 1 0 80 10 458
2014 Does not provide services to public 51 30 10 5 3 1 0 82 9 902

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 40 9 6 4 1 0 80 11 440
2017 Does not provide services to public 41 37 9 8 3 1 0 79 12 830
2014 Provides services to public 33 40 15 9 2 1 0 74 11 457
2014 Does not provide services to public 32 42 13 8 2 1 1 76 11 905
2011 Provides services to public 33 41 13 7 4 2 0 75 11 502
2011 Does not provide services to public 35 40 12 8 3 1 0 77 11 888
2008 Provides services to public 35 42 12 8 2 1 0 77 11 553
2008 Does not provide services to public 39 41 9 6 2 2 0 82 9 923

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 36 11 9 5 10 1 72 15 442
2017 Does not provide services to public 35 30 13 6 5 11 1 73 12 833
2014 Provides services to public 27 28 17 14 6 6 1 59 22 456
2014 Does not provide services to public 31 32 16 8 3 8 2 70 12 905
2011 Provides services to public 31 29 14 12 8 5 0 63 21 502
2011 Does not provide services to public 34 31 12 7 6 9 1 72 14 886
2008 Provides services to public 32 33 11 10 7 7 1 70 18 552
2008 Does not provide services to public 39 30 11 7 5 6 0 75 13 923

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 29 14 13 7 21 3 54 27 441
2017 Does not provide services to public 15 24 16 12 7 20 5 52 26 833
2014 Provides services to public 12 27 22 13 11 12 3 47 27 457
2014 Does not provide services to public 13 23 21 14 7 17 6 46 28 903

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 34 5 5 2 0 0 87 8 441
2017 Does not provide services to public 50 36 7 4 2 0 0 86 6 831
2014 Provides services to public 46 38 10 5 2 0 0 84 6 458
2014 Does not provide services to public 50 38 7 4 2 0 0 87 6 905
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 40 8 7 3 1 0 82 10 443
2017 Does not provide services to public 45 35 10 7 2 1 0 80 10 833
2014 Provides services to public 42 36 12 7 2 1 0 80 9 457
2014 Does not provide services to public 40 37 12 6 3 0 1 79 10 905
2011 Provides services to public 38 37 12 9 3 1 0 76 12 501
2011 Does not provide services to public 40 35 11 7 4 1 1 77 12 887
2008 Provides services to public 38 32 12 9 7 1 1 71 16 551
2008 Does not provide services to public 36 35 13 9 5 0 0 72 15 926

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 36 7 4 3 1 0 86 7 442
2017 Does not provide services to public 53 29 10 4 2 2 0 84 6 832
2014 Provides services to public 48 31 12 3 2 3 0 82 6 458
2014 Does not provide services to public 47 33 13 3 2 2 1 82 5 905
2011 Provides services to public 44 33 12 6 2 3 0 79 8 502
2011 Does not provide services to public 47 31 11 5 3 3 0 80 9 889
2008 Provides services to public 44 32 11 6 5 2 1 77 11 551
2008 Does not provide services to public 45 32 10 6 4 2 0 79 11 925

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 40 7 3 4 1 0 85 8 443
2017 Does not provide services to public 49 35 8 6 2 0 0 85 8 834
2014 Provides services to public 45 36 10 5 2 1 0 82 8 457
2014 Does not provide services to public 47 33 12 5 2 0 1 81 7 905
2011 Provides services to public 40 38 11 8 2 1 0 78 10 501
2011 Does not provide services to public 44 35 11 6 4 1 0 79 10 888
2008 Provides services to public 42 32 12 8 5 1 1 75 13 551
2008 Does not provide services to public 43 33 11 8 4 1 0 77 12 926

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 80 15 2 2 0 0 1 96 2 441
2017 Does not provide services to public 83 14 1 1 1 0 0 97 2 833
2014 Provides services to public 79 16 2 1 1 0 1 96 2 458
2014 Does not provide services to public 81 15 2 1 1 0 0 96 2 905
2011 Provides services to public 83 11 2 2 1 0 1 95 3 502
2011 Does not provide services to public 81 14 2 1 1 0 0 96 2 890
2008 Provides services to public 82 11 2 1 3 0 2 94 4 552
2008 Does not provide services to public 85 10 1 2 1 0 0 96 3 923

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 29 7 6 3 2 3 84 10 441
2017 Does not provide services to public 55 23 8 4 3 3 4 84 8 834
2014 Provides services to public 47 27 9 5 4 2 7 81 9 458
2014 Does not provide services to public 47 25 8 5 4 3 7 80 10 904
2011 Provides services to public 43 29 10 6 3 4 5 79 10 501
2011 Does not provide services to public 43 28 7 7 4 4 6 79 13 889

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 29 7 4 3 1 0 86 7 440
2017 Does not provide services to public 59 27 6 4 3 1 0 87 7 835

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 23 9 3 3 1 0 84 6 442
2017 Does not provide services to public 60 24 8 3 4 1 0 86 6 834

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 27 9 4 4 0 0 82 8 443
2017 Does not provide services to public 57 26 8 6 3 0 0 83 9 834
2014 Provides services to public 47 35 9 5 3 1 0 83 8 458
2014 Does not provide services to public 50 31 10 5 3 1 0 82 8 904
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 32 15 8 5 4 8 68 15 105
2017 Does not provide services to public 27 40 13 4 4 3 8 76 10 277
2014 Provides services to public 20 42 21 7 2 1 8 68 9 117
2014 Does not provide services to public 26 36 15 10 2 4 8 70 13 299

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 38 13 6 5 8 0 74 12 441
2017 Does not provide services to public 31 39 15 5 4 7 0 75 10 834
2014 Provides services to public 29 33 18 9 4 6 1 67 13 458
2014 Does not provide services to public 24 40 18 7 2 8 0 70 10 904
2011 Provides services to public 25 34 18 11 6 6 0 63 18 502
2011 Does not provide services to public 24 32 21 8 4 10 0 62 14 888

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 37 17 9 6 4 0 66 16 442
2017 Does not provide services to public 27 40 17 8 5 3 0 69 13 834
2014 Provides services to public 25 34 23 10 5 3 0 61 15 458
2014 Does not provide services to public 22 40 20 10 4 4 0 64 15 904
2011 Provides services to public 17 34 24 13 9 2 0 53 23 502
2011 Does not provide services to public 18 33 23 14 7 3 0 53 22 887
2008 Provides services to public 25 34 21 10 7 3 0 61 18 551
2008 Does not provide services to public 26 41 16 8 6 3 0 69 14 924

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 37 20 11 6 8 0 60 18 442
2017 Does not provide services to public 18 39 21 11 4 7 0 61 16 833
2014 Provides services to public 16 35 24 12 7 6 0 54 21 458
2014 Does not provide services to public 15 36 24 12 4 7 0 56 18 905
2011 Provides services to public 10 33 27 19 5 6 0 46 25 501
2011 Does not provide services to public 11 35 25 16 6 7 0 49 24 889
2008 Provides services to public 12 39 24 14 5 5 0 54 21 548
2008 Does not provide services to public 15 38 23 13 4 7 0 57 18 925

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 33 17 10 8 6 0 63 19 443
2017 Does not provide services to public 26 34 17 10 6 6 0 64 18 833
2014 Provides services to public 20 30 22 15 7 5 1 53 23 457
2014 Does not provide services to public 19 32 21 12 8 7 0 55 22 904
2011 Provides services to public 20 32 20 14 7 7 0 57 22 500
2011 Does not provide services to public 18 32 20 14 8 8 0 54 24 890
2008 Provides services to public 19 34 21 12 6 9 0 57 20 551
2008 Does not provide services to public 20 39 15 11 6 8 0 65 19 924

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 44 15 11 6 3 0 66 18 443
2017 Does not provide services to public 22 40 18 12 6 3 0 64 18 832
2014 Provides services to public 19 37 21 13 7 3 0 58 21 456
2014 Does not provide services to public 20 41 18 13 5 4 0 63 19 904
2011 Provides services to public 16 40 17 17 8 2 0 57 25 501
2011 Does not provide services to public 15 38 19 18 7 3 0 55 25 889
2008 Provides services to public 18 38 20 15 7 1 0 57 22 551
2008 Does not provide services to public 18 40 17 16 7 2 0 60 23 924
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 43 14 7 1 1 0 78 8 442
2017 Does not provide services to public 29 46 12 8 3 2 0 77 11 832
2014 Provides services to public 31 44 15 6 1 2 0 77 7 458
2014 Does not provide services to public 29 45 16 7 2 2 0 74 9 905
2011 Provides services to public 24 45 16 12 3 1 0 69 15 500
2011 Does not provide services to public 21 44 19 10 4 2 0 66 15 888

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 43 8 2 1 1 0 88 3 442
2017 Does not provide services to public 41 42 10 2 1 3 0 86 3 832
2014 Provides services to public 40 44 9 4 1 2 0 86 5 456
2014 Does not provide services to public 35 43 13 4 1 5 1 82 5 904
2011 Provides services to public 39 42 12 3 2 3 0 83 5 499
2011 Does not provide services to public 33 44 12 4 1 7 0 82 6 889

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 8 6 2 3 0 83 8 442
2017 Does not provide services to public 46 35 8 5 2 2 1 84 8 833
2014 Provides services to public 45 39 7 4 2 2 1 86 6 458
2014 Does not provide services to public 46 38 6 4 3 2 1 87 7 905
2011 Provides services to public 45 35 9 6 3 2 1 82 9 499
2011 Does not provide services to public 47 34 8 4 3 3 1 84 7 889
2008 Provides services to public 41 37 8 7 3 2 1 81 11 552
2008 Does not provide services to public 48 33 8 5 3 2 1 84 7 924

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 38 14 9 4 5 1 70 15 442
2017 Does not provide services to public 29 37 15 10 4 4 1 69 15 832
2014 Provides services to public 29 38 17 8 2 5 1 72 10 458
2014 Does not provide services to public 25 36 20 8 4 5 1 65 13 904
2011 Provides services to public 19 38 21 10 5 7 1 61 16 502
2011 Does not provide services to public 18 35 21 10 5 9 2 59 17 886

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 21 22 12 12 14 4 44 29 442
2017 Does not provide services to public 18 21 18 13 10 14 5 49 28 831
2014 Provides services to public 16 24 19 11 10 14 5 50 27 458
2014 Does not provide services to public 15 21 21 15 11 13 4 43 31 904
2011 Provides services to public 15 21 20 17 10 14 3 43 33 502
2011 Does not provide services to public 13 20 20 12 11 17 7 44 29 888

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 28 7 2 0 0 3 90 3 440
2017 Does not provide services to public 58 29 5 3 0 1 2 91 4 834
2014 Provides services to public 56 31 7 3 1 1 2 89 4 458
2014 Does not provide services to public 53 33 7 4 1 1 2 88 5 905

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 25 3 2 0 3 1 95 2 443
2017 Does not provide services to public 69 21 4 2 0 2 1 94 2 835
2014 Provides services to public 65 29 3 0 0 1 1 96 1 458
2014 Does not provide services to public 64 26 4 1 1 3 2 94 2 905
2011 Provides services to public 68 22 4 1 1 1 3 93 2 499
2011 Does not provide services to public 64 24 6 2 1 1 3 91 3 886
2008 Provides services to public 64 25 5 2 1 0 2 91 4 552
2008 Does not provide services to public 69 21 5 1 0 2 1 93 2 923

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 40 15 11 5 4 0 67 17 441
2017 Does not provide services to public 31 38 13 8 4 5 1 73 13 833
2014 Provides services to public 25 35 19 13 6 2 0 61 20 457
2014 Does not provide services to public 23 41 18 10 5 2 1 66 15 904
2011 Provides services to public 20 41 19 12 6 1 1 62 18 500
2011 Does not provide services to public 24 35 18 13 7 3 1 61 20 886
2008 Provides services to public 23 41 17 12 5 2 0 65 17 553
2008 Does not provide services to public 29 39 16 9 4 3 0 70 13 921

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 28 14 19 13 4 4 50 35 443
2017 Does not provide services to public 21 30 16 16 9 4 3 56 27 831
2014 Provides services to public 17 26 19 20 14 3 2 45 36 458
2014 Does not provide services to public 14 28 17 20 13 4 3 45 36 905
2011 Provides services to public 14 29 18 17 17 1 3 45 36 500
2011 Does not provide services to public 15 28 20 18 14 3 2 45 34 887
2008 Provides services to public 16 35 12 18 13 3 2 54 33 551
2008 Does not provide services to public 21 35 13 15 11 2 2 59 27 925

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 43 20 6 3 5 0 69 10 442
2017 Does not provide services to public 26 41 19 7 3 4 0 70 10 828

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 39 12 3 2 4 0 82 6 441
2017 Does not provide services to public 44 36 10 3 2 6 0 84 5 832
2014 Provides services to public 42 38 12 3 1 4 0 83 4 458
2014 Does not provide services to public 42 37 13 2 1 5 0 84 3 903

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 45 8 4 1 1 0 86 6 441
2017 Does not provide services to public 45 41 8 3 1 1 0 87 5 833
2014 Provides services to public 42 37 14 3 1 2 0 82 5 458
2014 Does not provide services to public 42 41 10 3 2 2 0 85 5 905
2011 Provides services to public 34 40 14 6 3 2 0 76 9 500
2011 Does not provide services to public 34 43 11 4 3 4 0 80 8 890

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 40 6 2 2 0 0 90 4 443
2017 Does not provide services to public 53 36 6 3 1 0 0 90 4 834
2014 Provides services to public 47 40 9 2 1 0 0 88 3 457
2014 Does not provide services to public 49 40 8 2 1 0 0 89 3 902
2011 Provides services to public 40 40 13 5 2 0 0 80 7 501
2011 Does not provide services to public 41 43 10 3 2 1 0 85 5 887
2008 Provides services to public 41 39 11 6 2 1 0 81 8 551
2008 Does not provide services to public 43 43 8 4 2 0 0 86 6 924

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 33 12 3 2 1 0 83 5 441
2017 Does not provide services to public 52 32 9 3 3 1 0 84 6 828
2014 Provides services to public 38 39 16 4 3 0 0 78 6 458
2014 Does not provide services to public 40 41 13 5 1 1 0 82 5 905
2011 Provides services to public 31 38 17 9 4 1 0 70 13 500
2011 Does not provide services to public 31 39 18 7 3 1 0 71 11 887

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 37 11 4 2 0 0 83 6 443
2017 Does not provide services to public 48 36 9 5 2 0 0 85 7 833
2014 Provides services to public 35 43 15 3 3 0 0 79 6 458
2014 Does not provide services to public 40 42 11 5 1 1 0 83 6 903
2011 Provides services to public 27 44 15 10 3 0 0 71 13 501
2011 Does not provide services to public 29 43 17 7 3 0 0 73 10 889
2008 Provides services to public 38 38 14 7 3 0 0 76 10 552
2008 Does not provide services to public 43 39 9 6 2 1 0 82 8 925

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 25 13 8 5 5 0 72 15 441
2017 Does not provide services to public 43 27 15 6 4 5 0 74 11 828
2014 Provides services to public 36 30 20 6 4 4 1 69 10 458
2014 Does not provide services to public 40 28 15 9 4 4 1 71 13 904
2011 Provides services to public 35 28 16 9 7 4 2 67 17 501
2011 Does not provide services to public 33 29 17 11 6 4 1 65 18 887
2008 Provides services to public 37 26 15 10 5 6 1 67 16 551
2008 Does not provide services to public 38 27 15 9 5 4 1 69 15 924
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 31 38 32 443
2017 Does not provide services to public 35 35 30 833
2014 Provides services to public 32 35 33 456
2014 Does not provide services to public 34 33 33 905
2011 Provides services to public 33 33 33 500
2011 Does not provide services to public 42 32 26 888

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 9 32 27 8 13 11 136
2017 Does not provide services to public 11 28 32 4 16 9 291
2014 Provides services to public 17 34 29 9 9999 10 147
2014 Does not provide services to public 11 35 37 5 9999 13 312
2011 Provides services to public 22 32 32 6 9999 9 167
2011 Does not provide services to public 15 31 42 5 9999 8 368
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 13 87 443
2017 Does not provide services to public 14 86 832
2014 Provides services to public 15 85 458
2014 Does not provide services to public 17 83 904

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 58
2017 Does not provide services to public 47 120
2014 Provides services to public 34 70
2014 Does not provide services to public 43 156

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 58
2017 Does not provide services to public 66 120
2014 Provides services to public 66 70
2014 Does not provide services to public 66 156

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 120
2014 Does not provide services to public 7 156

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 58
2017 Does not provide services to public 0 120
2014 Provides services to public 0 70
2014 Does not provide services to public 0 156

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 58
2014 Provides services to public 14 70
2014 Does not provide services to public 0 156

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 58
2017 Does not provide services to public 37 120
2014 Provides services to public 39 70
2014 Does not provide services to public 40 158

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 58
2017 Does not provide services to public 40 120
2014 Provides services to public 45 70
2014 Does not provide services to public 50 158

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 58
2017 Does not provide services to public 44 120
2014 Provides services to public 36 70
2014 Does not provide services to public 43 158

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 58
2017 Does not provide services to public 41 120
2014 Provides services to public 31 70
2014 Does not provide services to public 43 158

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 58
2017 Does not provide services to public 25 120
2014 Provides services to public 22 70
2014 Does not provide services to public 22 158

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 58
2017 Does not provide services to public 58 120
2014 Provides services to public 60 70
2014 Does not provide services to public 54 158

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 58
2017 Does not provide services to public 32 120
2014 Provides services to public 38 70
2014 Does not provide services to public 29 158

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 120
2014 Does not provide services to public 6 158

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 120
2014 Provides services to public 9 70
2014 Does not provide services to public 8 158

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 58
2017 Does not provide services to public 38 120
2014 Provides services to public 42 70
2014 Does not provide services to public 42 158

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 58
2017 Does not provide services to public 20 120
2014 Provides services to public 24 70
2014 Does not provide services to public 23 158

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 58
2017 Does not provide services to public 17 120
2014 Provides services to public 11 70
2014 Does not provide services to public 14 158

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 58
2017 Does not provide services to public 65 120
2014 Provides services to public 57 70
2014 Does not provide services to public 62 158

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 58
2017 Does not provide services to public 35 120
2014 Provides services to public 27 70
2014 Does not provide services to public 34 158

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 58
2017 Does not provide services to public 15 120
2014 Provides services to public 11 70
2014 Does not provide services to public 10 158

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 58
2017 Does not provide services to public 8 120
2014 Provides services to public 20 70
2014 Does not provide services to public 13 158

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 58
2017 Does not provide services to public 16 120
2014 Provides services to public 16 70
2014 Does not provide services to public 20 158

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 58

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 58
2017 Does not provide services to public 15 120
2014 Provides services to public 13 70
2014 Does not provide services to public 18 158

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 58
2017 Does not provide services to public 16 120
2014 Provides services to public 11 70
2014 Does not provide services to public 17 158

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 58
2017 Does not provide services to public 19 120
2014 Provides services to public 22 70
2014 Does not provide services to public 16 158

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 58
2017 Does not provide services to public 14 117
2014 Provides services to public 9 69
2014 Does not provide services to public 13 155

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 58
2017 Does not provide services to public 18 117
2014 Provides services to public 14 69
2014 Does not provide services to public 18 155

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 117
2014 Provides services to public 7 69
2014 Does not provide services to public 9 155

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 117
2014 Provides services to public 7 69
2014 Does not provide services to public 9 155

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 58
2017 Does not provide services to public 12 117
2014 Provides services to public 22 69
2014 Does not provide services to public 11 155

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 58
2017 Does not provide services to public 15 117
2014 Provides services to public 8 69
2014 Does not provide services to public 10 155

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 58
2017 Does not provide services to public 20 117
2014 Provides services to public 10 69
2014 Does not provide services to public 16 155

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 58
2017 Does not provide services to public 7 117
2014 Provides services to public 7 69
2014 Does not provide services to public 5 155

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 58
2017 Does not provide services to public 13 117
2014 Provides services to public 7 69
2014 Does not provide services to public 16 155

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 58
2017 Does not provide services to public 34 117
2014 Provides services to public 28 69
2014 Does not provide services to public 29 155

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 58
2017 Does not provide services to public 6 117
2014 Provides services to public 10 69
2014 Does not provide services to public 12 155

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 58
2017 Does not provide services to public 45 117
2014 Provides services to public 35 69
2014 Does not provide services to public 50 155

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 58
2017 Does not provide services to public 51 117
2014 Provides services to public 55 69
2014 Does not provide services to public 47 155

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 117

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 16 117
2014 Provides services to public 11 69
2014 Does not provide services to public 10 155

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 58
2017 Does not provide services to public 84 16 119

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 15 17 5 6 34 8 52 18 441
2017 Does not provide services to public 12 18 16 6 4 36 10 54 17 834
2014 Provides services to public 14 17 17 5 4 35 8 54 15 457
2014 Does not provide services to public 14 16 17 5 5 33 10 52 17 903

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 34 15 6 3 12 1 73 10 440
2017 Does not provide services to public 29 34 16 4 3 13 1 73 8 834
2014 Provides services to public 28 30 19 4 2 16 2 70 7 457
2014 Does not provide services to public 27 31 19 4 2 15 1 70 8 903
2011 Provides services to public 28 37 15 9 3 8 0 71 13 500
2011 Does not provide services to public 30 36 16 4 2 11 0 75 7 889
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 44 13 5 3 2 8 77 9 442
2017 Does not provide services to public 23 47 10 6 3 2 10 79 9 835
2014 Provides services to public 22 53 12 6 0 2 6 81 6 458
2014 Does not provide services to public 22 45 14 6 2 2 10 76 9 904
2011 Provides services to public 25 53 9 6 1 2 5 83 7 501
2011 Does not provide services to public 21 50 13 7 1 1 8 77 9 888
2008 Provides services to public 21 51 11 8 2 1 5 77 11 552
2008 Does not provide services to public 24 45 12 8 3 1 8 75 12 923

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 21 19 4 5 31 11 52 15 442
2017 Does not provide services to public 9 19 18 3 1 33 17 55 9 831
2014 Provides services to public 8 18 24 7 4 26 12 43 18 458
2014 Does not provide services to public 6 14 22 4 3 35 15 42 14 905
2011 Provides services to public 10 20 21 6 3 31 9 50 16 501
2011 Does not provide services to public 7 19 21 5 3 31 15 47 14 888

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 35 6 2 1 8 7 90 3 443
2017 Does not provide services to public 39 31 8 1 1 10 10 87 2 831
2014 Provides services to public 34 36 12 3 1 9 6 82 4 457
2014 Does not provide services to public 34 32 12 2 1 9 10 81 4 905
2011 Provides services to public 36 38 9 2 1 9 5 86 3 501
2011 Does not provide services to public 35 34 9 2 1 11 8 84 4 888
2008 Provides services to public 33 37 13 2 1 9 5 81 3 551
2008 Does not provide services to public 35 34 10 3 1 10 8 83 4 924

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 34 10 3 1 12 7 82 6 443
2017 Does not provide services to public 31 30 11 2 0 15 10 82 4 835
2014 Provides services to public 29 32 15 4 1 13 5 75 6 458
2014 Does not provide services to public 26 33 14 4 0 14 9 77 5 904
2011 Provides services to public 30 37 12 4 2 11 5 80 6 500
2011 Does not provide services to public 27 36 13 2 1 14 8 80 3 888
2008 Provides services to public 34 35 13 6 1 8 4 78 7 552
2008 Does not provide services to public 36 32 10 5 2 9 6 80 8 925
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 7 93 441
2017 Does not provide services to public 5 95 833
2014 Provides services to public 6 94 457
2014 Does not provide services to public 5 95 904

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 32
2017 Does not provide services to public 35 42
2014 Provides services to public 32 28
2014 Does not provide services to public 39 46

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 94 32
2017 Does not provide services to public 81 42
2014 Provides services to public 75 28
2014 Does not provide services to public 80 46

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 32
2014 Does not provide services to public 0 46

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 32
2017 Does not provide services to public 0 42
2014 Provides services to public 0 28
2014 Does not provide services to public 0 46

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 42
2014 Does not provide services to public 0 46

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 32
2017 Does not provide services to public 27 42
2014 Does not provide services to public 17 46

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 32
2017 Does not provide services to public 21 42
2014 Provides services to public 30 28
2014 Does not provide services to public 14 46

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 32
2014 Does not provide services to public 11 46

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 32
2017 Does not provide services to public 30 42
2014 Provides services to public 22 28
2014 Does not provide services to public 29 46

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 32
2017 Does not provide services to public 28 42
2014 Does not provide services to public 14 46

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 32
2014 Provides services to public 0 28

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 32
2017 Does not provide services to public 0 42

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 32
2017 Does not provide services to public 0 42

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 32
2017 Does not provide services to public 14 42
2014 Does not provide services to public 20 46

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 32
2017 Does not provide services to public 0 42

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 32
2014 Does not provide services to public 13 46

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 32
2014 Provides services to public 0 28
2014 Does not provide services to public 0 46

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 32
2017 Does not provide services to public 32 42
2014 Provides services to public 39 28
2014 Does not provide services to public 31 46

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 32
2017 Does not provide services to public 48 42
2014 Provides services to public 25 28
2014 Does not provide services to public 28 46

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 32
2017 Does not provide services to public 18 42
2014 Provides services to public 18 28
2014 Does not provide services to public 14 46

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 42

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 32
2017 Does not provide services to public 12 42
2014 Does not provide services to public 15 46

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 32

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 32
2017 Does not provide services to public 36 42
2014 Provides services to public 50 28
2014 Does not provide services to public 55 46

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 40
2014 Does not provide services to public 16 45

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 31
2017 Does not provide services to public 12 40

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 31
2017 Does not provide services to public 24 40
2014 Provides services to public 33 27
2014 Does not provide services to public 32 45

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 31
2014 Provides services to public 0 27

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 31
2017 Does not provide services to public 52 40
2014 Provides services to public 33 27
2014 Does not provide services to public 50 45

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 63 31
2017 Does not provide services to public 72 40
2014 Provides services to public 71 27
2014 Does not provide services to public 70 45

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 40

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 94 6 32
2017 Does not provide services to public 94 6 42

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 18 18 2 2 38 6 61 7 442
2017 Does not provide services to public 14 17 16 2 2 40 10 61 8 834
2014 Provides services to public 14 17 21 2 1 37 8 57 5 458
2014 Does not provide services to public 14 12 19 2 1 43 9 55 6 904

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 37 12 3 2 14 2 80 5 441
2017 Does not provide services to public 32 35 14 1 2 15 1 79 4 833
2014 Provides services to public 29 31 17 2 0 18 2 75 3 458
2014 Does not provide services to public 28 33 15 2 1 19 2 77 4 904
2011 Provides services to public 34 36 13 4 2 11 1 79 7 502
2011 Does not provide services to public 34 38 12 2 1 13 0 83 4 889
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 20 22 16 22 1 2 39 39 441
2017 Does not provide services to public 22 20 21 16 19 0 2 42 36 833

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 27 26 19 13 0 1 42 32 442
2017 Does not provide services to public 16 27 30 14 12 0 1 44 26 835

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 29 25 15 8 0 2 51 24 440
2017 Does not provide services to public 21 26 24 16 11 0 1 48 28 833

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 22 25 19 14 1 2 41 34 442
2017 Does not provide services to public 20 25 25 16 12 1 2 46 28 835

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 25 15 6 5 0 11 70 13 441
2017 Does not provide services to public 41 24 16 7 5 1 7 70 13 834

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 28 19 13 8 0 1 59 22 440
2017 Does not provide services to public 27 29 24 11 8 0 1 57 19 834

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 22 9 6 1 2 62 15 441
2017 Does not provide services to public 30 31 20 12 4 1 2 62 17 832

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 33 22 11 7 1 1 59 19 439
2017 Does not provide services to public 23 31 23 14 7 0 1 56 21 832

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 30 23 12 5 0 2 59 17 440
2017 Does not provide services to public 27 29 21 14 7 0 2 57 21 834

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 32 22 10 6 1 1 62 16 439
2017 Does not provide services to public 33 31 20 8 6 0 2 66 14 832

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 12 5 3 0 2 80 8 442
2017 Does not provide services to public 59 24 11 3 1 0 2 85 4 833

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 74 10 5 2 3 1 4 89 5 440
2017 Does not provide services to public 76 10 4 3 2 0 4 90 5 834

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 27 8 3 2 0 3 87 5 442
2017 Does not provide services to public 59 24 10 3 2 0 3 85 4 834

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 19 9 6 5 1 3 79 11 442
2017 Does not provide services to public 62 18 9 4 4 0 3 83 8 829

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 13 3 2 1 1 27 91 4 442
2017 Does not provide services to public 57 13 4 2 1 0 23 91 4 830

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 24 7 1 1 1 5 91 2 440
2017 Does not provide services to public 72 14 5 1 0 0 8 93 1 828

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 17 7 5 5 0 5 83 10 443
2017 Does not provide services to public 67 12 6 5 4 0 5 84 9 834

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 25 14 5 2 0 2 78 8 441
2017 Does not provide services to public 49 27 15 4 2 0 3 79 6 829

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 34 39 12 6 0 1 43 18 442
2017 Does not provide services to public 11 32 39 13 5 0 0 42 18 834

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 39 23 12 0 1 35 26 443
2017 Does not provide services to public 7 19 40 23 11 0 0 34 26 832

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 48 10 4 2 3 0 83 6 442
2017 Does not provide services to public 42 42 8 3 2 2 0 87 5 830

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 48 13 10 5 1 0 72 15 442
2017 Does not provide services to public 24 47 14 9 4 2 0 73 13 834
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 443
2017 Does not provide services to public 15 85 834
2014 Provides services to public 13 87 457
2014 Does not provide services to public 12 88 904

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 85 15 66
2017 Does not provide services to public 87 13 130
2014 Provides services to public 85 15 58
2014 Does not provide services to public 81 19 114

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 43 7 8 4 0 0 82 11 55
2017 Does not provide services to public 58 29 8 2 2 1 0 88 4 113
2014 Provides services to public 42 38 7 6 0 2 5 86 6 49
2014 Does not provide services to public 64 29 0 6 1 0 0 93 7 93
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 23 21 11 17 4 1 24 76 443
2017 Does not provide services to public 32 22 20 11 11 3 1 34 66 834

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 320
2017 Does not provide services to public 22 522

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 320
2017 Does not provide services to public 40 522

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 320
2017 Does not provide services to public 22 522

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 320
2017 Does not provide services to public 42 522

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 320
2017 Does not provide services to public 10 522

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 320
2017 Does not provide services to public 40 522

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 45 20 9 6 14 308
2017 Does not provide services to public 5 49 20 10 7 9 512

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 27 13 17 16 1 12 48 37 321
2017 Does not provide services to public 21 24 16 17 10 3 10 51 31 527

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 6 9 23 48 2 7 11 79 320
2017 Does not provide services to public 4 7 12 17 50 3 8 12 75 528
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