2017 Public Service Employee Survey Results for Canadian Heritage by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 42 4 8 3 0 0 85 11 488
2017 First official language - French 42 47 4 6 2 0 0 88 7 789
2014 First official language - English 31 50 4 11 3 0 0 82 14 483
2014 First official language - French 37 49 6 6 1 0 0 87 8 879
2011 First official language - English 44 41 4 9 1 0 0 85 11 519
2011 First official language - French 48 39 6 6 1 0 0 87 7 870
2008 First official language - English 48 41 3 7 2 0 0 89 8 551
2008 First official language - French 55 37 2 5 1 0 0 92 6 924

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 81 15 2 1 0 0 0 96 1 485
2017 First official language - French 59 32 4 4 0 0 0 91 5 786
2014 First official language - English 78 17 2 1 1 1 0 96 2 484
2014 First official language - French 58 33 4 3 1 0 0 91 4 879
2011 First official language - English 81 17 1 1 0 0 0 98 1 519
2011 First official language - French 64 28 3 4 1 0 0 92 4 870
2008 First official language - English 80 16 1 2 0 0 1 97 2 551
2008 First official language - French 66 26 3 4 1 0 0 92 5 921

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 24 3 2 0 0 1 95 3 488
2017 First official language - French 46 35 9 7 2 0 0 81 10 789
2014 First official language - English 65 28 2 4 1 0 0 94 4 484
2014 First official language - French 44 31 8 12 4 0 0 76 16 878
2011 First official language - English 71 21 3 4 1 0 0 93 4 518
2011 First official language - French 47 29 8 11 3 0 1 77 15 870
2008 First official language - English 67 24 2 5 1 0 1 92 6 551
2008 First official language - French 49 30 8 10 3 0 0 79 13 922

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 35 4 7 2 0 0 86 10 488
2017 First official language - French 49 38 7 5 1 0 0 86 7 788
2014 First official language - English 46 34 8 8 4 0 0 80 12 484
2014 First official language - French 43 42 7 5 2 0 0 85 8 879
2011 First official language - English 47 35 6 8 3 0 0 83 11 518
2011 First official language - French 47 38 8 5 3 0 0 84 8 869

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 43 9 10 2 0 1 79 12 488
2017 First official language - French 35 44 11 8 2 0 0 79 10 789
2014 First official language - English 30 43 11 11 4 0 0 73 16 484
2014 First official language - French 32 41 14 9 3 0 1 73 12 877
2011 First official language - English 28 42 13 10 4 0 3 72 15 515
2011 First official language - French 32 38 16 10 3 0 1 70 14 870
2008 First official language - English 32 40 10 12 4 0 1 73 16 550
2008 First official language - French 35 42 12 6 2 0 1 79 9 923

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 36 8 6 2 0 0 84 8 487
2017 First official language - French 39 41 12 5 2 0 0 81 7 787
2014 First official language - English 45 36 9 7 3 0 0 82 10 484
2014 First official language - French 34 40 15 6 4 0 0 74 10 879
2011 First official language - English 44 37 7 7 5 0 0 81 12 519
2011 First official language - French 41 36 12 6 5 0 0 78 11 869
2008 First official language - English 46 37 6 5 5 0 0 84 10 551
2008 First official language - French 38 41 11 7 2 0 0 80 10 923

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 32 3 5 4 0 0 88 9 485
2017 First official language - French 45 39 9 4 2 0 0 85 6 786
2014 First official language - English 52 33 8 5 2 0 0 84 8 484
2014 First official language - French 41 38 10 8 3 0 0 79 12 879
2011 First official language - English 46 40 5 4 4 1 0 87 8 516
2011 First official language - French 40 41 10 6 3 0 0 82 9 869
2008 First official language - English 51 37 4 4 4 0 0 87 8 550
2008 First official language - French 41 43 8 5 2 0 0 84 7 924

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 31 4 2 2 0 0 91 5 488
2017 First official language - French 49 41 6 2 1 0 0 90 3 785
2014 First official language - English 53 33 7 5 1 1 0 87 7 483
2014 First official language - French 44 43 7 4 1 0 0 88 5 878

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 33 4 7 4 0 0 85 11 488
2017 First official language - French 45 35 9 6 3 0 1 81 10 786
2014 First official language - English 48 35 5 7 4 0 0 83 11 484
2014 First official language - French 41 35 12 7 3 1 2 78 10 879
2011 First official language - English 50 32 8 6 3 0 0 83 9 520
2011 First official language - French 41 36 13 5 3 1 2 79 8 869

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 19 9 12 7 3 14 67 23 485
2017 First official language - French 39 26 9 8 5 2 12 75 14 787
2014 First official language - English 29 25 11 10 11 1 12 62 24 484
2014 First official language - French 32 29 11 8 6 1 14 72 16 879
2011 First official language - English 28 24 9 11 10 3 14 63 25 520
2011 First official language - French 36 26 9 9 5 2 13 73 16 869
2008 First official language - English 31 27 7 13 9 2 11 66 25 551
2008 First official language - French 44 24 6 8 4 2 10 78 15 924

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 41 7 7 4 0 0 83 11 487
2017 First official language - French 33 48 10 7 3 0 0 81 9 788
2014 First official language - English 32 47 9 8 4 0 0 80 11 484
2014 First official language - French 29 46 14 7 4 0 0 75 10 879
2011 First official language - English 35 41 11 7 6 0 0 76 13 519
2011 First official language - French 34 42 13 8 4 0 0 75 12 867
2008 First official language - English 39 38 10 9 4 0 0 77 13 544
2008 First official language - French 37 41 12 7 3 0 0 78 10 921

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 37 9 9 6 0 0 76 15 488
2017 First official language - French 33 38 16 9 4 0 0 71 13 786
2014 First official language - English 35 35 12 11 6 0 0 71 17 484
2014 First official language - French 28 40 17 10 4 0 0 69 14 879
2011 First official language - English 33 41 11 9 6 0 0 74 15 520
2011 First official language - French 29 40 17 10 4 0 0 69 14 869

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 39 7 9 5 0 0 79 14 487
2017 First official language - French 29 45 14 9 4 0 0 74 12 787

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 35 6 5 3 0 0 86 8 486
2017 First official language - French 38 46 10 4 2 1 0 84 6 788
2014 First official language - English 43 38 10 6 2 0 0 82 8 484
2014 First official language - French 36 46 11 5 1 0 0 82 6 879
2011 First official language - English 39 42 11 5 2 0 0 82 7 520
2011 First official language - French 36 43 12 7 2 1 0 79 9 871
2008 First official language - English 48 37 7 5 3 0 0 84 8 548
2008 First official language - French 43 41 9 5 1 0 0 84 6 921

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 35 8 8 6 1 0 78 14 486
2017 First official language - French 32 42 14 7 5 0 0 74 12 786

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 28 6 3 2 0 0 89 5 484
2017 First official language - French 46 38 11 3 1 0 0 85 4 787
2014 First official language - English 61 27 7 3 1 0 0 88 4 483
2014 First official language - French 52 36 8 2 1 0 0 89 3 879
2011 First official language - English 55 32 9 2 1 0 0 88 3 517
2011 First official language - French 50 36 10 3 1 0 0 86 4 871

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 34 9 9 4 0 0 78 13 484
2017 First official language - French 29 44 12 9 4 0 1 74 13 787
2014 First official language - English 30 42 9 13 4 0 1 73 17 484
2014 First official language - French 24 42 18 12 4 0 1 66 16 879
2011 First official language - English 32 43 10 10 5 0 0 75 15 518
2011 First official language - French 30 40 14 11 5 0 0 71 16 871

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 32 8 7 5 0 0 79 12 486
2017 First official language - French 37 41 12 7 3 0 1 78 10 786
2014 First official language - English 34 36 14 9 7 0 0 70 16 483
2014 First official language - French 28 41 16 10 4 0 1 70 14 878

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 38 7 6 4 0 1 83 10 485
2017 First official language - French 31 46 11 7 3 1 1 78 11 786
2014 First official language - English 38 38 12 8 4 0 0 77 12 483
2014 First official language - French 30 42 18 7 2 0 0 73 9 878
2011 First official language - English 41 38 8 8 3 1 0 80 12 518
2011 First official language - French 32 44 13 8 2 0 1 78 10 869

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 31 7 7 3 0 0 84 9 486
2017 First official language - French 40 41 12 4 2 0 0 81 7 785
2014 First official language - English 45 38 9 5 3 0 0 83 8 482
2014 First official language - French 35 44 14 5 2 0 0 79 7 879
2011 First official language - English 42 42 8 5 4 0 0 83 8 520
2011 First official language - French 38 44 9 6 3 0 0 82 9 868
2008 First official language - English 47 36 6 7 4 0 0 83 11 548
2008 First official language - French 42 41 9 6 2 0 0 84 8 923

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 35 12 6 6 0 0 77 11 488
2017 First official language - French 36 39 15 6 3 0 0 75 9 789
2014 First official language - English 36 38 15 7 3 0 0 75 10 484
2014 First official language - French 37 39 14 7 3 0 1 76 9 879
2011 First official language - English 33 36 21 8 3 0 0 69 10 519
2011 First official language - French 32 38 16 8 5 0 1 70 14 871
2008 First official language - English 26 37 20 10 6 1 0 64 17 549
2008 First official language - French 25 40 19 10 6 0 0 65 16 921

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 19 36 22 10 1 3 34 29 485
2017 First official language - French 9 26 38 16 7 1 2 24 36 785
2014 First official language - English 6 21 42 19 10 1 1 29 27 481
2014 First official language - French 8 33 38 12 6 0 3 19 42 877
2011 First official language - English 11 27 37 15 6 1 2 22 39 519
2011 First official language - French 14 33 35 12 3 1 2 16 48 869
2008 First official language - English 6 30 39 16 5 1 1 22 38 550
2008 First official language - French 12 33 34 15 4 1 1 19 46 923

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 13 25 29 19 4 4 52 20 486
2017 First official language - French 4 12 28 28 18 6 4 51 18 784
2014 First official language - English 6 17 31 28 14 2 2 44 24 481
2014 First official language - French 6 17 31 27 11 4 4 41 25 877
2011 First official language - English 12 20 36 17 10 1 2 29 33 518
2011 First official language - French 11 25 33 16 8 4 3 26 39 866
2008 First official language - English 9 16 33 26 13 1 3 40 26 551
2008 First official language - French 6 19 32 24 12 4 3 38 27 920

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 24 33 16 7 2 2 24 41 487
2017 First official language - French 17 29 33 12 6 1 3 18 47 785
2014 First official language - English 23 25 31 11 7 1 2 18 49 482
2014 First official language - French 27 31 26 7 5 1 3 12 60 877
2011 First official language - English 21 27 30 12 7 1 2 20 49 520
2011 First official language - French 26 34 26 7 3 2 3 10 63 869
2008 First official language - English 18 28 32 15 6 1 1 21 47 550
2008 First official language - French 18 31 32 9 4 2 3 14 52 923

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 16 35 23 13 1 3 38 26 485
2017 First official language - French 11 22 35 19 10 1 2 30 34 783
2014 First official language - English 6 19 39 24 11 0 2 35 26 482
2014 First official language - French 8 26 37 19 7 1 2 26 35 876
2011 First official language - English 10 17 37 24 10 1 2 35 28 519
2011 First official language - French 15 27 36 13 5 1 3 18 44 866
2008 First official language - English 5 21 40 24 7 1 1 32 27 551
2008 First official language - French 11 30 35 16 6 1 1 23 41 924

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 21 26 17 11 4 4 31 41 485
2017 First official language - French 15 28 28 15 8 1 4 24 46 784
2014 First official language - English 19 29 30 13 7 1 2 21 48 483
2014 First official language - French 19 32 26 12 7 1 3 20 53 875
2011 First official language - English 19 25 33 13 6 1 2 20 46 519
2011 First official language - French 19 30 28 13 5 1 4 19 52 869
2008 First official language - English 10 23 35 19 8 2 3 28 35 551
2008 First official language - French 9 21 32 23 9 1 4 34 32 922

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 15 25 24 19 3 5 47 26 485
2017 First official language - French 8 23 27 22 12 4 4 37 33 782
2014 First official language - English 7 17 33 26 12 2 4 40 25 483
2014 First official language - French 8 22 28 24 11 2 4 38 32 876
2011 First official language - English 10 20 34 20 10 2 3 32 32 519
2011 First official language - French 13 25 30 18 6 2 5 26 41 869
2008 First official language - English 13 22 33 17 9 2 3 28 37 548
2008 First official language - French 14 27 30 16 6 3 4 24 44 924

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 24 31 14 9 3 3 25 42 485
2017 First official language - French 13 26 31 15 8 3 3 25 42 785
2014 First official language - English 21 23 32 14 7 1 2 22 45 482
2014 First official language - French 13 28 36 12 6 2 3 19 43 877
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 76 17 2 2 1 0 1 95 3 487
2017 First official language - French 65 26 4 3 1 0 1 92 3 787
2014 First official language - English 81 14 1 2 1 0 0 96 3 483
2014 First official language - French 64 26 4 3 1 0 0 91 5 879
2011 First official language - English 77 17 3 1 1 0 1 95 2 520
2011 First official language - French 68 22 4 3 2 0 0 91 5 870
2008 First official language - English 76 16 3 2 2 0 1 94 3 552
2008 First official language - French 69 19 4 5 2 0 1 88 7 922

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 29 8 7 8 6 5 74 17 487
2017 First official language - French 27 33 16 7 5 6 6 68 14 784
2014 First official language - English 41 29 9 7 6 4 3 76 14 483
2014 First official language - French 26 34 16 10 5 4 5 66 16 879

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 23 7 7 6 1 0 79 14 487
2017 First official language - French 51 33 7 6 3 0 0 84 9 785
2014 First official language - English 53 27 8 6 5 1 0 81 11 483
2014 First official language - French 47 33 11 5 2 1 0 81 8 877

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 30 8 10 5 1 0 78 15 486
2017 First official language - French 36 43 10 6 3 2 0 80 9 783
2014 First official language - English 38 38 11 10 2 1 1 77 12 484
2014 First official language - French 30 43 15 8 2 1 1 74 10 878
2011 First official language - English 39 35 10 10 4 2 0 75 14 518
2011 First official language - French 32 44 14 7 2 1 0 77 9 871
2008 First official language - English 37 39 9 9 4 2 0 77 13 552
2008 First official language - French 37 43 11 6 1 1 0 81 7 921

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 25 9 9 6 11 1 73 17 486
2017 First official language - French 29 36 14 6 4 10 1 73 11 788
2014 First official language - English 37 25 14 10 4 8 1 68 16 484
2014 First official language - French 25 34 18 10 4 7 2 65 16 877
2011 First official language - English 38 24 11 9 8 9 0 69 19 518
2011 First official language - French 29 34 14 9 6 7 1 69 16 869
2008 First official language - English 40 25 10 10 7 8 0 71 18 552
2008 First official language - French 35 34 12 8 5 6 1 74 13 920

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 24 12 14 8 20 5 55 29 486
2017 First official language - French 12 27 18 11 7 21 4 52 25 787
2014 First official language - English 17 26 17 13 8 17 4 53 26 481
2014 First official language - French 10 23 23 14 9 15 5 42 28 879

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 29 4 7 4 0 0 85 10 487
2017 First official language - French 48 39 8 3 2 0 0 87 5 784
2014 First official language - English 58 28 6 5 2 0 0 86 8 484
2014 First official language - French 43 43 9 3 1 0 0 86 5 879
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 34 7 6 4 0 1 83 10 487
2017 First official language - French 40 38 11 8 2 1 0 79 10 788
2014 First official language - English 47 33 11 5 3 0 1 81 8 484
2014 First official language - French 38 39 12 7 3 0 1 78 10 878
2011 First official language - English 44 35 7 7 5 1 0 80 13 519
2011 First official language - French 37 36 14 8 3 1 1 75 11 868
2008 First official language - English 36 33 11 11 8 0 1 70 19 551
2008 First official language - French 37 35 13 9 5 1 1 73 14 923

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 25 7 4 3 2 1 86 7 486
2017 First official language - French 47 36 10 4 1 2 0 84 6 787
2014 First official language - English 58 26 9 3 2 1 1 86 5 484
2014 First official language - French 41 36 14 3 2 2 1 80 5 879
2011 First official language - English 52 27 8 6 4 3 0 82 10 520
2011 First official language - French 42 34 13 5 3 3 0 79 8 870
2008 First official language - English 47 27 8 8 6 2 1 77 14 551
2008 First official language - French 43 34 11 5 4 3 0 80 9 922

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 31 6 6 4 0 0 85 10 488
2017 First official language - French 44 40 9 4 2 1 0 85 6 788
2014 First official language - English 54 30 9 4 2 0 1 84 7 483
2014 First official language - French 43 36 12 5 2 1 0 80 8 879
2011 First official language - English 46 33 8 8 4 1 0 80 12 519
2011 First official language - French 40 38 13 6 3 0 0 78 9 869
2008 First official language - English 45 30 8 9 6 1 1 76 16 551
2008 First official language - French 42 34 13 7 4 0 0 77 11 923

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 87 9 1 1 1 0 1 97 2 487
2017 First official language - French 79 18 2 1 1 0 0 97 1 786
2014 First official language - English 88 8 2 1 1 0 1 97 2 484
2014 First official language - French 76 19 2 1 1 0 1 96 2 879
2011 First official language - English 87 9 2 1 1 0 1 97 1 520
2011 First official language - French 79 16 3 2 1 0 0 95 3 871
2008 First official language - English 87 9 1 1 1 0 2 97 2 550
2008 First official language - French 82 11 2 2 2 0 0 94 4 922

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 19 5 5 3 4 3 86 9 487
2017 First official language - French 49 29 8 5 3 2 4 82 9 787
2014 First official language - English 59 18 8 3 3 3 5 85 7 484
2014 First official language - French 41 30 8 7 4 3 8 78 12 878
2011 First official language - English 51 23 8 7 4 4 4 80 11 518
2011 First official language - French 38 32 8 7 4 5 6 79 12 871

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 23 6 5 4 1 0 85 9 487
2017 First official language - French 57 30 7 3 2 1 0 88 6 787

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 67 18 7 3 4 1 0 86 8 487
2017 First official language - French 56 28 9 3 3 1 0 85 6 788

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 20 7 5 5 0 0 83 10 488
2017 First official language - French 53 30 10 5 3 0 0 83 8 788
2014 First official language - English 58 28 5 5 2 1 0 87 7 484
2014 First official language - French 45 34 13 5 3 1 0 79 8 878
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 33 10 5 6 1 8 77 12 137
2017 First official language - French 22 40 15 6 4 5 8 72 11 247
2014 First official language - English 29 31 14 12 3 1 10 67 17 143
2014 First official language - French 21 41 17 7 1 5 7 71 9 273

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 31 13 6 5 6 0 75 11 487
2017 First official language - French 25 43 15 6 4 8 0 74 10 787
2014 First official language - English 33 33 16 7 3 6 1 71 11 484
2014 First official language - French 21 41 19 8 3 8 0 67 11 878
2011 First official language - English 30 32 17 8 6 7 0 67 15 518
2011 First official language - French 21 33 22 10 4 9 0 60 15 871

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 35 12 10 7 3 0 70 17 487
2017 First official language - French 23 41 20 7 4 3 0 67 12 788
2014 First official language - English 30 34 18 9 6 3 1 66 15 484
2014 First official language - French 19 40 23 11 3 3 0 62 15 878
2011 First official language - English 25 33 17 15 8 3 0 59 24 517
2011 First official language - French 14 34 28 13 8 3 0 49 22 871
2008 First official language - English 29 33 15 10 10 3 0 64 20 549
2008 First official language - French 23 42 20 9 4 3 0 67 13 923

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 36 17 14 6 5 0 62 21 487
2017 First official language - French 15 40 24 9 4 8 0 61 14 787
2014 First official language - English 20 33 18 15 7 6 0 57 24 484
2014 First official language - French 14 37 27 11 4 7 0 55 16 879
2011 First official language - English 12 35 19 20 8 5 0 50 30 519
2011 First official language - French 9 33 30 15 5 7 0 46 21 870
2008 First official language - English 14 37 17 19 8 6 0 54 28 548
2008 First official language - French 14 40 27 10 3 7 0 58 14 922

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 32 13 11 7 4 0 67 19 488
2017 First official language - French 22 35 19 10 7 7 0 61 18 787
2014 First official language - English 27 29 16 15 7 6 1 59 24 484
2014 First official language - French 15 33 25 12 8 7 0 52 21 877
2011 First official language - English 24 32 16 13 8 6 0 60 23 518
2011 First official language - French 15 32 22 15 7 9 0 52 24 871
2008 First official language - English 24 36 12 13 8 7 0 64 22 549
2008 First official language - French 17 38 20 11 4 9 0 61 17 923

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 41 14 13 9 4 0 63 22 487
2017 First official language - French 22 42 19 11 4 3 0 65 15 787
2014 First official language - English 22 36 14 16 8 3 0 61 25 484
2014 First official language - French 18 42 21 11 5 3 0 62 16 876
2011 First official language - English 18 35 15 22 9 2 0 53 31 519
2011 First official language - French 14 41 20 16 6 3 0 57 22 870
2008 First official language - English 19 37 13 17 13 1 0 56 31 550
2008 First official language - French 18 41 21 14 3 2 0 60 18 922
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 40 11 8 4 1 0 76 12 486
2017 First official language - French 28 49 14 7 1 2 0 77 9 787
2014 First official language - English 34 38 13 10 2 2 0 74 13 484
2014 First official language - French 27 48 17 4 1 2 0 76 6 879
2011 First official language - English 24 41 16 13 5 1 0 65 19 520
2011 First official language - French 20 46 19 9 3 2 0 68 12 867

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 32 7 2 1 1 0 90 3 488
2017 First official language - French 33 48 11 3 1 4 0 85 3 785
2014 First official language - English 50 32 9 5 1 2 0 84 6 483
2014 First official language - French 29 49 13 3 1 5 1 83 4 877
2011 First official language - English 44 36 11 4 2 4 0 83 5 520
2011 First official language - French 29 47 12 3 1 6 0 82 5 867

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 30 8 6 2 3 1 82 9 486
2017 First official language - French 42 40 8 5 2 2 0 84 8 788
2014 First official language - English 51 34 6 3 3 3 1 88 6 484
2014 First official language - French 43 41 7 4 2 2 1 86 7 879
2011 First official language - English 50 30 7 6 3 2 1 83 9 518
2011 First official language - French 45 37 9 4 3 3 1 84 7 869
2008 First official language - English 51 27 8 7 4 3 1 80 11 551
2008 First official language - French 43 39 8 5 2 2 1 84 7 922

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 35 13 10 5 4 0 71 15 487
2017 First official language - French 26 38 16 9 4 5 1 69 14 786
2014 First official language - English 31 35 18 10 3 3 1 69 13 484
2014 First official language - French 24 37 20 7 4 7 1 67 11 878
2011 First official language - English 22 38 19 11 5 5 1 64 17 517
2011 First official language - French 16 34 22 10 5 10 2 57 17 870

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 23 16 15 11 12 3 50 31 485
2017 First official language - French 15 21 22 11 10 15 6 45 27 786
2014 First official language - English 20 19 18 15 10 13 4 47 30 484
2014 First official language - French 12 24 22 13 11 14 4 45 29 878
2011 First official language - English 17 19 20 14 11 13 4 44 31 518
2011 First official language - French 12 21 20 13 10 18 6 43 30 871

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 21 4 3 0 1 2 93 3 488
2017 First official language - French 52 34 7 3 0 1 2 89 4 785
2014 First official language - English 66 26 4 2 1 0 1 93 3 484
2014 First official language - French 47 36 9 4 1 1 2 86 5 879

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 77 14 5 2 0 2 1 93 2 488
2017 First official language - French 62 28 3 1 0 3 2 95 2 789
2014 First official language - English 74 17 3 1 0 3 2 96 1 484
2014 First official language - French 59 32 4 1 1 2 2 94 1 879
2011 First official language - English 72 15 5 1 0 2 4 93 1 514
2011 First official language - French 61 27 5 2 1 1 3 91 3 870
2008 First official language - English 74 16 5 1 1 2 2 93 2 548
2008 First official language - French 64 26 5 2 1 1 1 92 3 924

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 33 12 13 7 6 1 65 22 488
2017 First official language - French 29 42 15 7 2 4 0 75 9 785
2014 First official language - English 25 34 16 15 7 2 1 61 22 484
2014 First official language - French 23 42 19 9 4 2 1 67 14 877
2011 First official language - English 20 34 17 17 9 3 0 55 27 515
2011 First official language - French 23 39 19 10 5 2 1 65 16 870
2008 First official language - English 24 36 16 14 7 4 0 63 21 548
2008 First official language - French 27 42 17 8 3 2 0 71 12 923

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 24 12 20 14 5 4 49 37 486
2017 First official language - French 20 33 17 14 9 4 3 57 25 787
2014 First official language - English 17 23 15 23 16 2 2 42 41 484
2014 First official language - French 14 30 19 18 12 4 3 47 33 879
2011 First official language - English 12 25 17 20 22 3 1 39 44 516
2011 First official language - French 16 30 21 17 11 2 3 48 29 870
2008 First official language - English 18 31 10 20 17 2 1 51 39 551
2008 First official language - French 20 38 14 14 9 3 3 61 24 922

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 41 14 9 4 3 0 73 13 484
2017 First official language - French 22 42 22 5 3 5 0 68 8 785

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 30 12 4 2 5 0 80 7 488
2017 First official language - French 40 41 9 3 1 5 0 86 4 784
2014 First official language - English 48 30 11 4 2 6 0 82 5 482
2014 First official language - French 39 42 13 1 1 4 0 84 2 879

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 37 6 6 3 1 0 85 8 485
2017 First official language - French 40 46 9 2 1 2 0 88 3 788
2014 First official language - English 49 34 9 3 2 2 0 85 6 484
2014 First official language - French 38 43 12 3 1 3 0 84 4 879
2011 First official language - English 38 38 9 8 4 2 0 78 13 518
2011 First official language - French 32 44 14 3 2 4 0 79 6 871

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 32 6 3 3 0 0 88 6 488
2017 First official language - French 49 41 6 2 1 0 0 91 3 788
2014 First official language - English 56 31 8 3 2 0 0 87 5 484
2014 First official language - French 44 46 8 1 0 0 0 90 2 875
2011 First official language - English 47 34 10 5 2 0 0 82 8 518
2011 First official language - French 36 47 12 2 2 1 0 84 4 869
2008 First official language - English 46 35 9 6 4 1 0 81 10 551
2008 First official language - French 41 45 9 4 1 0 0 86 5 921

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 30 8 5 4 1 0 83 9 486
2017 First official language - French 50 34 11 2 2 1 0 84 4 782
2014 First official language - English 44 33 14 7 2 1 0 77 9 484
2014 First official language - French 37 44 14 3 1 1 0 82 4 879
2011 First official language - English 33 35 17 10 4 1 0 69 14 517
2011 First official language - French 30 41 18 7 3 1 0 72 10 869

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 32 7 6 3 0 0 84 9 488
2017 First official language - French 45 39 11 3 1 0 0 84 5 787
2014 First official language - English 42 36 13 6 3 0 0 79 9 483
2014 First official language - French 36 46 12 4 1 0 0 83 5 878
2011 First official language - English 31 39 15 9 4 0 0 71 14 518
2011 First official language - French 27 46 17 8 2 0 0 73 10 871
2008 First official language - English 40 34 11 10 4 0 0 75 14 552
2008 First official language - French 42 41 11 5 2 1 0 83 6 922

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 25 16 10 6 3 0 66 17 485
2017 First official language - French 45 28 13 5 3 6 0 77 9 783
2014 First official language - English 41 23 18 10 4 4 1 67 15 483
2014 First official language - French 38 32 16 7 4 4 1 73 11 879
2011 First official language - English 35 25 15 12 8 4 1 64 21 517
2011 First official language - French 33 30 17 10 5 4 1 66 16 870
2008 First official language - English 32 26 15 14 7 5 1 62 22 552
2008 First official language - French 41 27 16 8 4 5 0 71 12 920
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 39 27 35 488
2017 First official language - French 30 42 28 787
2014 First official language - English 33 31 36 483
2014 First official language - French 34 35 31 878
2011 First official language - English 37 29 33 519
2011 First official language - French 40 35 25 868

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 10 22 29 5 23 11 186
2017 First official language - French 11 34 32 5 8 9 242
2014 First official language - English 13 27 32 11 9999 16 159
2014 First official language - French 13 40 35 4 9999 9 299
2011 First official language - English 13 26 45 6 9999 10 190
2011 First official language - French 19 33 36 5 9999 7 345
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 16 84 487
2017 First official language - French 12 88 787
2014 First official language - English 13 87 483
2014 First official language - French 18 82 879

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 40 82
2017 First official language - French 53 96
2014 First official language - English 39 64
2014 First official language - French 40 162

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 74 82
2017 First official language - French 63 96
2014 First official language - English 68 64
2014 First official language - French 66 162

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - French 7 96
2014 First official language - French 6 162

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 82
2017 First official language - French 0 96
2014 First official language - English 0 64
2014 First official language - French 0 162

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 82
2017 First official language - French 6 96
2014 First official language - English 11 64

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 82
2017 First official language - French 38 96
2014 First official language - English 47 65
2014 First official language - French 37 163

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 82
2017 First official language - French 41 96
2014 First official language - English 45 65
2014 First official language - French 50 163

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 45 82
2017 First official language - French 39 96
2014 First official language - English 36 65
2014 First official language - French 42 163

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 82
2017 First official language - French 42 96
2014 First official language - English 42 65
2014 First official language - French 38 163

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 82
2017 First official language - French 22 96
2014 First official language - English 29 65
2014 First official language - French 20 163

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 59 82
2017 First official language - French 60 96
2014 First official language - English 50 65
2014 First official language - French 59 163

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 82
2017 First official language - French 30 96
2014 First official language - English 34 65
2014 First official language - French 31 163

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 82
2014 First official language - English 9 65
2014 First official language - French 4 163

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 82
2017 First official language - French 6 96
2014 First official language - English 12 65
2014 First official language - French 7 163

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 45 82
2017 First official language - French 41 96
2014 First official language - English 38 65
2014 First official language - French 43 163

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 82
2017 First official language - French 26 96
2014 First official language - English 30 65
2014 First official language - French 21 163

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 82
2017 First official language - French 17 96
2014 First official language - English 17 65
2014 First official language - French 11 163

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 82
2017 First official language - French 64 96
2014 First official language - English 64 65
2014 First official language - French 59 163

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 82
2017 First official language - French 35 96
2014 First official language - English 34 65
2014 First official language - French 31 163

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 82
2017 First official language - French 14 96
2014 First official language - English 10 65
2014 First official language - French 10 163

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 82
2017 First official language - French 12 96
2014 First official language - English 18 65
2014 First official language - French 14 163

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 82
2017 First official language - French 18 96
2014 First official language - English 15 65
2014 First official language - French 21 163

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 82

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 82
2017 First official language - French 15 96
2014 First official language - English 23 65
2014 First official language - French 14 163

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 82
2017 First official language - French 14 96
2014 First official language - English 14 65
2014 First official language - French 16 163

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 82
2017 First official language - French 18 96
2014 First official language - English 18 65
2014 First official language - French 18 163

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 82
2017 First official language - French 17 93
2014 First official language - English 16 63
2014 First official language - French 10 161

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 82
2017 First official language - French 18 93
2014 First official language - English 23 63
2014 First official language - French 14 161

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 82
2017 First official language - French 7 93
2014 First official language - English 9 63
2014 First official language - French 8 161

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 8 93
2014 First official language - French 9 161

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 82
2017 First official language - French 17 93
2014 First official language - English 17 63
2014 First official language - French 13 161

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 82
2017 First official language - French 16 93
2014 First official language - English 9 63
2014 First official language - French 10 161

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 82
2017 First official language - French 19 93
2014 First official language - English 14 63
2014 First official language - French 14 161

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 82
2014 First official language - French 7 161

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 82
2017 First official language - French 7 93
2014 First official language - English 12 63
2014 First official language - French 14 161

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 82
2017 First official language - French 26 93
2014 First official language - English 36 63
2014 First official language - French 26 161

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 82
2017 First official language - French 9 93
2014 First official language - English 11 63
2014 First official language - French 12 161

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 82
2017 First official language - French 39 93
2014 First official language - English 45 63
2014 First official language - French 46 161

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 93
2014 First official language - English 0 63

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 82
2017 First official language - French 41 93
2014 First official language - English 53 63
2014 First official language - French 48 161

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 93

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 82
2017 First official language - French 14 93
2014 First official language - English 11 63
2014 First official language - French 10 161

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 85 15 81
2017 First official language - French 89 11 96

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 15 14 6 6 35 10 52 22 485
2017 First official language - French 13 18 17 5 3 35 9 55 14 789
2014 First official language - English 20 13 15 5 5 34 8 57 18 483
2014 First official language - French 11 18 19 5 4 34 10 51 16 877

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 32 14 6 4 11 2 73 12 484
2017 First official language - French 28 35 17 3 2 13 1 73 7 788
2014 First official language - English 34 25 19 4 3 14 1 70 8 483
2014 First official language - French 24 34 18 4 2 16 2 71 7 877
2011 First official language - English 35 31 15 7 4 8 0 72 12 520
2011 First official language - French 27 39 16 5 2 11 0 74 8 868
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 45 6 4 3 3 10 84 9 487
2017 First official language - French 21 46 14 6 2 1 9 75 9 789
2014 First official language - English 27 47 9 6 1 2 9 82 7 484
2014 First official language - French 19 48 15 6 2 2 8 75 8 878
2011 First official language - English 24 52 6 6 2 2 8 85 9 520
2011 First official language - French 21 50 14 7 1 1 6 77 8 868
2008 First official language - English 24 51 7 7 3 1 8 82 11 551
2008 First official language - French 22 45 14 9 3 1 6 72 12 921

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 18 17 5 4 33 12 53 16 488
2017 First official language - French 8 20 20 2 2 31 17 55 7 784
2014 First official language - English 8 15 24 6 4 31 13 40 17 484
2014 First official language - French 7 16 22 5 2 32 15 44 14 879
2011 First official language - English 9 18 24 6 4 29 10 45 16 520
2011 First official language - French 7 20 20 5 2 32 14 51 13 868

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 26 8 2 1 9 9 85 4 486
2017 First official language - French 37 36 7 1 0 10 9 90 2 787
2014 First official language - English 40 25 12 3 1 9 10 80 5 483
2014 First official language - French 31 38 12 2 1 9 7 82 4 879
2011 First official language - English 37 30 10 2 1 12 8 84 4 520
2011 First official language - French 34 39 9 2 1 9 7 86 4 868
2008 First official language - English 35 32 9 3 1 12 8 83 6 551
2008 First official language - French 34 37 13 2 1 8 6 82 3 921

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 25 11 4 1 15 9 78 7 488
2017 First official language - French 30 36 10 2 0 13 9 85 3 789
2014 First official language - English 31 25 14 5 1 15 9 74 8 484
2014 First official language - French 25 37 14 3 0 13 7 78 5 878
2011 First official language - English 29 29 13 2 2 17 8 77 6 520
2011 First official language - French 27 40 12 2 1 12 6 81 4 867
2008 First official language - English 37 25 12 7 2 11 6 75 11 551
2008 First official language - French 34 37 11 5 1 7 5 81 6 923
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 7 93 487
2017 First official language - French 5 95 786
2014 First official language - English 6 94 483
2014 First official language - French 6 94 878

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 34
2017 First official language - French 31 40
2014 First official language - English 37 27
2014 First official language - French 36 47

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 88 34
2017 First official language - French 85 40
2014 First official language - English 82 27
2014 First official language - French 76 47

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 40
2014 First official language - French 0 47

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34
2017 First official language - French 0 40
2014 First official language - English 0 27
2014 First official language - French 0 47

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 34
2017 First official language - French 30 40
2014 First official language - English 18 27
2014 First official language - French 15 47

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 34
2017 First official language - French 24 40
2014 First official language - English 29 27
2014 First official language - French 15 47

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - French 17 40

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 34
2017 First official language - French 22 40
2014 First official language - English 32 27
2014 First official language - French 23 47

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 37 34
2017 First official language - French 18 40
2014 First official language - French 14 47

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34
2014 First official language - English 0 27

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34
2017 First official language - French 0 40

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34
2017 First official language - French 0 40

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - French 17 40
2014 First official language - English 18 27
2014 First official language - French 16 47

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34
2017 First official language - French 0 40

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 34
2017 First official language - French 13 40
2014 First official language - English 21 27

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 34
2014 First official language - English 0 27
2014 First official language - French 0 47

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 34
2017 First official language - French 34 40
2014 First official language - English 29 27
2014 First official language - French 36 47

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 37 34
2017 First official language - French 43 40
2014 First official language - English 40 27
2014 First official language - French 20 47

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 34
2017 First official language - French 17 40
2014 First official language - English 26 27
2014 First official language - French 10 47

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 15 40
2014 First official language - English 22 27

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 34

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - French 12 40
2014 First official language - French 10 47

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 34
2017 First official language - French 36 40
2014 First official language - English 42 27
2014 First official language - French 60 47

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 33
2014 First official language - English 24 25
2014 First official language - French 11 47

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 33
2014 First official language - French 0 47

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 16 38
2014 First official language - French 21 47

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 33
2017 First official language - French 20 38
2014 First official language - English 46 25
2014 First official language - French 25 47

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 33
2017 First official language - French 48 38
2014 First official language - English 38 25
2014 First official language - French 47 47

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 72 33
2017 First official language - French 66 38
2014 First official language - English 74 25
2014 First official language - French 69 47

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 95 5 34
2017 First official language - French 93 7 40

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 12 15 3 3 41 8 58 11 487
2017 First official language - French 13 21 17 2 2 38 9 62 6 788
2014 First official language - English 19 9 20 2 2 41 7 55 7 483
2014 First official language - French 11 16 19 2 1 41 10 56 5 879

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 30 12 3 2 15 2 80 5 487
2017 First official language - French 27 39 14 1 2 15 2 79 4 785
2014 First official language - English 37 24 17 2 1 17 1 75 4 484
2014 First official language - French 23 37 15 2 1 19 3 78 3 878
2011 First official language - English 40 32 11 4 2 11 0 81 7 519
2011 First official language - French 30 40 13 3 1 13 1 81 4 871
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 25 21 14 20 0 0 46 34 488
2017 First official language - French 20 17 22 17 20 0 3 38 39 785

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 28 27 13 13 0 0 47 26 488
2017 First official language - French 14 26 30 18 11 0 1 40 29 788

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 28 22 12 9 0 1 56 21 488
2017 First official language - French 17 27 26 19 10 0 2 44 30 784

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 27 24 13 12 1 2 50 26 488
2017 First official language - French 18 22 26 19 13 0 2 41 33 788

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 24 13 6 6 1 6 73 12 487
2017 First official language - French 36 24 17 7 5 0 10 68 13 787

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 29 26 9 10 0 1 55 19 486
2017 First official language - French 30 28 20 14 6 0 1 59 20 787

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 28 21 12 7 0 2 61 19 487
2017 First official language - French 28 33 21 11 4 1 2 63 15 785

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 35 19 12 9 1 1 60 21 486
2017 First official language - French 23 30 25 14 6 1 2 55 20 784

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 28 20 12 8 0 2 59 21 487
2017 First official language - French 26 30 23 14 6 0 2 57 20 786

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 33 18 7 8 0 1 66 15 484
2017 First official language - French 31 31 22 9 4 0 2 63 14 786

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 25 10 5 2 0 2 83 7 487
2017 First official language - French 58 23 12 3 2 0 2 83 5 787

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 8 5 3 3 0 2 89 6 487
2017 First official language - French 73 11 5 2 3 1 5 90 5 786

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 29 8 1 2 0 2 88 4 487
2017 First official language - French 59 22 10 4 1 0 4 85 5 788

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 21 7 5 6 0 2 81 11 485
2017 First official language - French 62 16 10 5 3 0 4 81 8 785

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 13 4 1 1 0 27 92 3 485
2017 First official language - French 57 13 3 2 1 0 23 91 5 786

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 67 19 6 1 1 0 6 92 2 483
2017 First official language - French 69 16 5 1 0 0 8 93 1 784

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 15 7 6 6 0 5 81 12 487
2017 First official language - French 68 13 6 4 3 0 5 86 8 789

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 28 13 4 3 0 3 80 7 484
2017 First official language - French 50 25 15 5 2 0 3 78 7 784

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 9 37 35 12 5 0 0 47 17 487
2017 First official language - French 10 29 42 13 6 0 0 39 19 788

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 19 41 23 8 0 0 31 28 487
2017 First official language - French 6 19 38 23 13 0 0 37 25 787

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 40 7 4 3 2 0 86 7 485
2017 First official language - French 36 47 10 3 1 3 0 85 5 786

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 42 11 11 6 2 0 72 17 487
2017 First official language - French 21 51 15 9 4 1 0 73 12 788
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 15 85 488
2017 First official language - French 14 86 787
2014 First official language - English 14 86 483
2014 First official language - French 12 88 878

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 82 18 76
2017 First official language - French 89 11 118
2014 First official language - English 80 20 68
2014 First official language - French 84 16 105

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 28 7 3 5 0 0 85 8 62
2017 First official language - French 48 37 9 4 1 1 0 86 5 104
2014 First official language - English 61 27 4 5 2 0 0 89 7 55
2014 First official language - French 55 34 1 6 0 1 3 93 6 88
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 27 17 10 16 5 1 26 74 488
2017 First official language - French 32 20 22 12 11 2 2 33 67 788

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 333
2017 First official language - French 20 509

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 333
2017 First official language - French 39 509

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 333
2017 First official language - French 20 509

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 333
2017 First official language - French 49 509

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 333
2017 First official language - French 11 509

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 333
2017 First official language - French 38 509

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 4 48 18 10 6 14 323
2017 First official language - French 7 47 21 9 6 9 497

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 27 11 16 15 3 7 53 34 334
2017 First official language - French 17 24 17 17 10 2 13 48 32 514

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 5 6 11 18 51 3 7 12 76 335
2017 First official language - French 3 7 10 20 49 2 8 12 77 513
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