2017 Public Service Employee Survey Results for Canadian Heritage by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	43	46	3	7	1	89	8	72
2017	IS-03	62	15	0	23	0	77	23	13
2017	IS-04	54	41	5	0	0	95	0	22
2017	IS-05	43	49	0	7	0	93	7	14
2017	IS-06	24	62	8	0	6	86	6	16
2014	IS	31	52	5	8	4	83	12	74
2014	IS-04	34	53	7	0	7	86	7	27
2014	IS-05	31	56	6	6	0	88	6	16
2014	IS-06	21	57	7	14	0	79	14	14
2011	IS	44	40	6	6	3	84	10	62
2011	IS-04	53	41	0	6	0	94	6	17
2011	IS-05	35	41	12	6	6	76	12	17
2011	IS-06	50	36	0	7	7	86	14	14
2008	IS	37	49	2	10	2	86	12	59
2008	IS-03	31	54	0	15	0	85	15	13
2008	IS-04	47	47	0	7	0	93	7	15
2008	IS-05	33	50	6	11	0	83	11	18

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	60	36	1	3	96	3	72
2017	IS-03	69	23	8	0	92	0	13
2017	IS-04	73	27	0	0	100	0	22
2017	IS-05	43	49	0	7	93	7	14
2017	IS-06	49	51	0	0	100	0	16
2014	IS	67	25	5	3	92	3	74
2014	IS-04	62	31	3	3	93	3	27
2014	IS-05	88	0	6	6	88	6	16
2014	IS-06	50	43	7	0	93	0	14
2011	IS	69	24	2	5	94	5	62
2011	IS-04	71	29	0	0	100	0	17
2011	IS-05	71	18	0	12	88	12	17
2011	IS-06	64	36	0	0	100	0	14
2008	IS	73	20	0	7	93	7	59
2008	IS-03	85	8	0	8	92	8	13
2008	IS-04	80	13	0	7	93	7	15
2008	IS-05	67	28	0	6	94	6	18

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	53	30	11	3	3	83	6	72
2017	IS-03	77	0	15	0	8	77	8	13
2017	IS-04	46	36	9	9	0	82	9	22
2017	IS-05	36	35	22	0	7	71	7	14
2017	IS-06	55	45	0	0	0	100	0	16
2014	IS	54	24	5	9	8	78	17	74
2014	IS-04	51	21	7	17	3	72	21	27
2014	IS-05	44	38	0	0	19	81	19	16
2014	IS-06	50	29	7	7	7	79	14	14
2011	IS	45	35	5	15	0	81	15	62
2011	IS-04	41	47	0	12	0	88	12	17
2011	IS-05	41	41	6	12	0	82	12	17
2011	IS-06	57	36	0	7	0	93	7	14
2008	IS	56	29	5	8	2	85	10	59
2008	IS-03	62	23	0	15	0	85	15	13
2008	IS-04	67	27	0	7	0	93	7	15
2008	IS-05	50	28	11	6	6	78	11	18

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	42	42	9	4	3	84	7	72
2017	IS-03	54	15	8	8	15	69	23	13
2017	IS-04	45	50	5	0	0	95	0	22
2017	IS-05	22	71	7	0	0	93	0	14
2017	IS-06	38	36	14	12	0	74	12	16
2014	IS	48	36	4	11	1	84	12	74
2014	IS-04	47	39	3	7	3	86	10	27
2014	IS-05	50	38	0	13	0	88	13	16
2014	IS-06	36	50	7	7	0	86	7	14
2011	IS	35	55	2	8	0	90	8	62
2011	IS-04	41	47	0	12	0	88	12	17
2011	IS-05	35	53	6	6	0	88	6	17
2011	IS-06	21	71	0	7	0	93	7	14

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	32	49	14	6	0	0	81	6	72
2017	IS-03	31	62	8	0	0	0	92	0	13
2017	IS-04	46	27	18	9	0	0	73	9	22
2017	IS-05	21	57	14	7	0	0	78	7	14
2017	IS-06	25	56	12	6	0	0	82	6	16
2014	IS	37	40	11	7	3	3	79	10	73
2014	IS-04	37	35	7	7	7	7	77	15	27
2014	IS-05	47	40	13	0	0	0	87	0	15
2014	IS-06	36	43	14	7	0	0	79	7	14
2011	IS	37	47	10	5	0	2	85	5	62
2011	IS-04	29	53	6	6	0	6	88	6	17
2011	IS-05	41	35	18	6	0	0	76	6	17
2011	IS-06	50	50	0	0	0	0	100	0	14
2008	IS	24	46	19	5	7	0	69	12	59
2008	IS-03	23	38	23	0	15	0	62	15	13
2008	IS-04	13	67	7	7	7	0	80	13	15
2008	IS-05	33	44	17	6	0	0	78	6	18

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	54	37	6	0	3	0	92	3	72
2017	IS-03	62	38	0	0	0	0	100	0	13
2017	IS-04	54	32	5	0	9	0	86	9	22
2017	IS-05	43	49	7	0	0	0	93	0	14
2017	IS-06	49	45	6	0	0	0	94	0	16
2014	IS	39	34	12	11	4	0	74	15	74
2014	IS-04	30	35	14	17	3	0	65	21	27
2014	IS-05	56	25	6	13	0	0	81	13	16
2014	IS-06	50	36	14	0	0	0	86	0	14
2011	IS	40	45	8	3	3	0	85	6	62
2011	IS-04	53	47	0	0	0	0	100	0	17
2011	IS-05	24	53	6	12	6	0	76	18	17
2011	IS-06	57	43	0	0	0	0	100	0	14
2008	IS	32	42	14	5	5	2	76	10	59
2008	IS-03	23	38	23	8	8	0	62	15	13
2008	IS-04	40	27	33	0	0	0	67	0	15
2008	IS-05	22	61	0	6	6	6	88	12	18

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	61	32	4	1	1	0	93	3	72
2017	IS-03	62	38	0	0	0	0	100	0	13
2017	IS-04	59	36	0	0	5	0	95	5	22
2017	IS-05	64	29	7	0	0	0	93	0	14
2017	IS-06	55	33	12	0	0	0	88	0	16
2014	IS	52	27	11	7	4	0	79	11	74
2014	IS-04	44	25	10	17	3	0	69	21	27
2014	IS-05	69	19	13	0	0	0	88	0	16
2014	IS-06	57	36	7	0	0	0	93	0	14
2011	IS	45	50	3	2	0	0	95	2	62
2011	IS-04	53	47	0	0	0	0	100	0	17
2011	IS-05	47	53	0	0	0	0	100	0	17
2011	IS-06	57	43	0	0	0	0	100	0	14
2008	IS	42	31	14	7	5	2	74	12	59
2008	IS-03	46	15	23	15	0	0	62	15	13
2008	IS-04	47	40	13	0	0	0	87	0	15
2008	IS-05	39	28	17	0	11	6	71	12	18

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	44	42	9	4	0	0	86	4	72
2017	IS-03	46	39	0	15	0	0	85	15	13
2017	IS-04	64	32	5	0	0	0	95	0	22
2017	IS-05	28	51	14	7	0	0	78	7	14
2017	IS-06	32	51	17	0	0	0	83	0	16
2014	IS	45	47	0	5	1	1	93	7	73
2014	IS-04	47	39	0	7	3	3	89	11	27
2014	IS-05	50	50	0	0	0	0	100	0	16
2014	IS-06	38	62	0	0	0	0	100	0	13

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	49	33	10	7	1	0	81	8	72
2017	IS-03	77	23	0	0	0	0	100	0	13
2017	IS-04	59	32	5	5	0	0	91	5	22
2017	IS-05	22	42	14	22	0	0	64	22	14
2017	IS-06	43	37	14	0	6	0	80	6	16
2014	IS	38	37	12	9	4	0	75	13	74
2014	IS-04	44	35	7	3	10	0	79	14	27
2014	IS-05	31	44	25	0	0	0	75	0	16
2014	IS-06	21	36	21	21	0	0	57	21	14
2011	IS	35	40	13	6	2	3	78	8	62
2011	IS-04	47	41	12	0	0	0	88	0	17
2011	IS-05	24	47	24	0	6	0	71	6	17
2011	IS-06	36	43	14	7	0	0	79	7	14

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	57	21	6	7	3	3	4	83	11	72
2017	IS-03	77	8	0	0	0	15	0	100	0	13
2017	IS-04	68	23	5	5	0	0	0	91	5	22
2017	IS-05	50	28	7	0	8	0	7	84	8	14
2017	IS-06	25	25	6	25	6	0	12	57	36	16
2014	IS	37	36	9	12	4	0	3	74	16	74
2014	IS-04	51	28	3	14	3	0	0	79	17	27
2014	IS-05	25	56	6	6	0	0	6	87	7	16
2014	IS-06	21	29	14	21	7	0	7	54	31	14
2011	IS	45	29	8	15	0	2	2	77	15	62
2011	IS-04	65	24	6	6	0	0	0	88	6	17
2011	IS-05	41	41	0	12	0	6	0	88	13	17
2011	IS-06	21	29	14	29	0	0	7	54	31	14
2008	IS	39	37	10	8	3	0	2	78	12	59
2008	IS-03	38	38	8	8	0	0	8	83	8	13
2008	IS-04	40	33	13	0	13	0	0	73	13	15
2008	IS-05	56	28	0	17	0	0	0	83	17	18

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	38	46	7	7	1	85	8	71
2017	IS-03	54	38	0	8	0	92	8	13
2017	IS-04	32	50	5	9	5	82	14	22
2017	IS-05	22	56	14	7	0	78	7	14
2017	IS-06	39	55	7	0	0	93	0	15
2014	IS	34	38	11	11	7	72	17	74
2014	IS-04	30	35	7	14	14	65	28	27
2014	IS-05	38	38	13	13	0	75	13	16
2014	IS-06	50	21	29	0	0	71	0	14
2011	IS	29	47	13	6	5	76	11	62
2011	IS-04	35	41	12	12	0	76	12	17
2011	IS-05	18	35	24	12	12	53	24	17
2011	IS-06	43	50	7	0	0	93	0	14
2008	IS	29	41	8	12	10	69	22	59
2008	IS-03	15	38	8	31	8	54	38	13
2008	IS-04	33	33	7	13	13	67	27	15
2008	IS-05	22	61	6	0	11	83	11	18

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	36	38	16	6	4	0	74	10	70
2017	IS-03	54	31	15	0	0	0	85	0	13
2017	IS-04	33	48	10	0	10	0	81	10	21
2017	IS-05	29	36	20	7	7	0	65	14	14
2017	IS-06	32	46	22	0	0	0	78	0	15
2014	IS	25	32	16	20	7	1	57	27	74
2014	IS-04	34	21	10	21	14	0	55	35	27
2014	IS-05	13	56	19	13	0	0	69	13	16
2014	IS-06	29	43	7	21	0	0	71	21	14
2011	IS	27	39	16	16	2	0	66	18	62
2011	IS-04	29	59	0	12	0	0	88	12	17
2011	IS-05	24	24	24	24	6	0	47	29	17
2011	IS-06	21	43	14	21	0	0	64	21	14

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	28	39	19	10	4	67	14	71
2017	IS-03	46	38	8	8	0	85	8	13
2017	IS-04	36	36	9	9	9	73	18	22
2017	IS-05	15	34	22	29	0	49	29	14
2017	IS-06	27	32	35	0	7	59	7	15

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	34	46	11	6	3	80	8	71
2017	IS-03	39	38	15	0	8	77	8	13
2017	IS-04	41	32	18	9	0	73	9	22
2017	IS-05	29	56	7	7	0	86	7	14
2017	IS-06	33	60	0	0	7	93	7	15
2014	IS	31	48	13	4	4	79	8	74
2014	IS-04	27	39	21	7	7	65	14	27
2014	IS-05	31	63	6	0	0	94	0	16
2014	IS-06	43	43	7	7	0	86	7	14
2011	IS	23	50	15	13	0	73	13	62
2011	IS-04	18	71	0	12	0	88	12	17
2011	IS-05	18	35	29	18	0	53	18	17
2011	IS-06	29	57	14	0	0	86	0	14
2008	IS	32	39	14	10	5	71	15	59
2008	IS-03	23	54	0	23	0	77	23	13
2008	IS-04	40	33	7	13	7	73	20	15
2008	IS-05	28	44	17	6	6	72	11	18

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	34	49	9	3	6	83	8	71
2017	IS-03	54	31	8	8	0	85	8	13
2017	IS-04	32	50	5	5	9	82	14	22
2017	IS-05	29	57	0	0	14	86	14	14
2017	IS-06	26	60	15	0	0	85	0	15

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	50	36	11	1	1	86	3	71
2017	IS-03	62	31	8	0	0	92	0	13
2017	IS-04	45	32	14	5	5	77	9	22
2017	IS-05	44	49	7	0	0	93	0	14
2017	IS-06	46	48	7	0	0	93	0	15
2014	IS	46	40	7	7	1	85	8	74
2014	IS-04	37	42	3	14	3	79	17	27
2014	IS-05	44	44	13	0	0	88	0	16
2014	IS-06	50	36	14	0	0	86	0	14
2011	IS	40	44	11	3	2	84	5	62
2011	IS-04	41	41	12	6	0	82	6	17
2011	IS-05	29	53	12	0	6	82	6	17
2011	IS-06	57	43	0	0	0	100	0	14

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	34	40	17	7	3	0	74	10	72
2017	IS-03	54	23	15	0	8	0	77	8	13
2017	IS-04	32	41	18	5	5	0	73	9	22
2017	IS-05	15	49	22	14	0	0	64	14	14
2017	IS-06	37	45	12	6	0	0	82	6	16
2014	IS	29	32	11	21	7	1	61	28	74
2014	IS-04	30	21	17	14	14	3	53	29	27
2014	IS-05	19	38	13	31	0	0	56	31	16
2014	IS-06	36	29	7	29	0	0	64	29	14
2011	IS	24	40	11	18	6	0	65	24	62
2011	IS-04	29	41	12	18	0	0	71	18	17
2011	IS-05	18	24	12	35	12	0	41	47	17
2011	IS-06	29	57	0	7	7	0	86	14	14

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	45	34	11	10	0	79	10	72
2017	IS-03	54	38	0	8	0	92	8	13
2017	IS-04	45	27	14	14	0	73	14	22
2017	IS-05	22	49	14	14	0	71	14	14
2017	IS-06	55	25	20	0	0	80	0	16
2014	IS	38	25	17	12	8	63	20	74
2014	IS-04	37	28	14	7	14	65	21	27
2014	IS-05	25	31	25	13	6	56	19	16
2014	IS-06	43	21	14	21	0	64	21	14

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	35	39	17	4	3	3	76	7	72
2017	IS-03	47	53	0	0	0	0	100	0	13
2017	IS-04	41	41	9	0	9	0	82	9	22
2017	IS-05	15	28	42	7	0	7	47	8	14
2017	IS-06	37	31	14	12	0	6	72	13	16
2014	IS	38	32	15	13	3	0	70	16	74
2014	IS-04	37	28	10	17	7	0	65	24	27
2014	IS-05	31	38	25	6	0	0	69	6	16
2014	IS-06	43	21	21	14	0	0	64	14	14
2011	IS	29	44	15	11	2	0	73	13	62
2011	IS-04	18	53	12	12	6	0	71	18	17
2011	IS-05	24	41	24	12	0	0	65	12	17
2011	IS-06	36	57	7	0	0	0	93	0	14

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	50	35	11	1	3	0	85	4	72
2017	IS-03	69	8	23	0	0	0	77	0	13
2017	IS-04	50	36	5	0	9	0	86	9	22
2017	IS-05	36	49	14	0	0	0	86	0	14
2017	IS-06	43	51	6	0	0	0	94	0	16
2014	IS	41	37	9	9	4	0	78	13	74
2014	IS-04	41	31	7	17	3	0	72	21	27
2014	IS-05	44	44	0	6	6	0	88	13	16
2014	IS-06	50	21	29	0	0	0	71	0	14
2011	IS	32	55	6	3	3	0	87	6	62
2011	IS-04	35	59	0	6	0	0	94	6	17
2011	IS-05	24	41	24	6	6	0	65	12	17
2011	IS-06	43	57	0	0	0	0	100	0	14
2008	IS	29	46	8	8	7	2	76	16	59
2008	IS-03	15	46	15	15	8	0	62	23	13
2008	IS-04	40	33	13	13	0	0	73	13	15
2008	IS-05	17	61	6	0	11	6	82	12	18

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	30	47	11	9	3	0	77	11	72
2017	IS-03	61	31	8	0	0	0	92	0	13
2017	IS-04	27	64	5	5	0	0	91	5	22
2017	IS-05	34	36	22	7	0	0	71	7	14
2017	IS-06	6	42	19	20	13	0	49	33	16
2014	IS	43	38	15	1	0	3	84	1	74
2014	IS-04	54	28	14	0	0	3	86	0	27
2014	IS-05	38	56	6	0	0	0	94	0	16
2014	IS-06	7	64	21	7	0	0	71	7	14
2011	IS	27	47	15	10	2	0	74	11	62
2011	IS-04	29	53	6	12	0	0	82	12	17
2011	IS-05	24	59	0	18	0	0	82	18	17
2011	IS-06	14	43	29	7	7	0	57	14	14
2008	IS	24	49	20	3	3	0	73	7	59
2008	IS-03	31	54	15	0	0	0	85	0	13
2008	IS-04	27	60	7	7	0	0	87	7	15
2008	IS-05	28	39	33	0	0	0	67	0	18

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	9	26	51	11	1	1	0	13	36	71
2017	IS-03	0	30	46	24	0	0	0	24	30	13
2017	IS-04	5	24	62	5	5	0	0	10	28	21
2017	IS-05	0	29	64	7	0	0	0	7	29	14
2017	IS-06	20	23	44	12	0	0	0	12	44	16
2014	IS	4	32	37	17	5	0	5	23	38	74
2014	IS-04	0	32	42	14	9	0	3	24	33	27
2014	IS-05	0	44	38	13	0	0	6	13	47	16
2014	IS-06	0	43	36	21	0	0	0	21	43	14
2011	IS	10	39	48	2	2	0	0	3	48	62
2011	IS-04	12	29	59	0	0	0	0	0	41	17
2011	IS-05	18	41	41	0	0	0	0	0	59	17
2011	IS-06	7	36	57	0	0	0	0	0	43	14
2008	IS	19	31	32	14	3	2	0	17	50	59
2008	IS-03	0	38	38	8	15	0	0	23	38	13
2008	IS-04	7	13	40	33	0	7	0	36	21	15
2008	IS-05	39	22	28	11	0	0	0	11	61	18

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	8	14	27	24	21	3	3	48	24	71
2017	IS-03	8	23	8	15	39	0	8	59	33	13
2017	IS-04	10	10	28	33	19	0	0	52	19	21
2017	IS-05	14	6	28	29	14	8	0	47	22	14
2017	IS-06	6	12	45	6	24	6	0	33	19	16
2014	IS	3	7	33	26	18	5	8	51	11	74
2014	IS-04	0	14	25	14	37	7	3	57	16	27
2014	IS-05	0	0	38	31	6	6	19	50	0	16
2014	IS-06	0	0	64	36	0	0	0	36	0	14
2011	IS	10	25	43	15	5	0	3	20	36	61
2011	IS-04	12	18	35	24	6	0	6	31	31	17
2011	IS-05	18	35	41	0	0	0	6	0	56	17
2011	IS-06	0	15	62	15	8	0	0	23	15	13
2008	IS	17	32	29	15	3	2	2	19	51	59
2008	IS-03	23	23	38	8	8	0	0	15	46	13
2008	IS-04	13	13	27	33	7	7	0	43	29	15
2008	IS-05	17	50	17	11	0	0	6	12	71	18

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	12	42	33	11	1	0	0	13	54	72
2017	IS-03	15	31	30	16	8	0	0	24	46	13
2017	IS-04	14	46	32	9	0	0	0	9	59	22
2017	IS-05	7	35	58	0	0	0	0	0	42	14
2017	IS-06	19	50	25	7	0	0	0	7	68	16
2014	IS	29	30	26	3	6	3	3	9	63	74
2014	IS-04	31	35	17	0	16	0	0	16	66	27
2014	IS-05	19	31	38	6	0	6	0	7	53	16
2014	IS-06	36	36	29	0	0	0	0	0	71	14
2011	IS	42	32	21	5	0	0	0	5	74	62
2011	IS-04	35	47	12	6	0	0	0	6	82	17
2011	IS-05	41	29	18	12	0	0	0	12	71	17
2011	IS-06	29	43	29	0	0	0	0	0	71	14
2008	IS	29	42	20	7	0	2	0	7	72	59
2008	IS-03	31	46	23	0	0	0	0	0	77	13
2008	IS-04	13	47	13	20	0	7	0	21	64	15
2008	IS-05	44	22	28	6	0	0	0	6	67	18

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	10	32	44	11	3	0	0	14	42	71
2017	IS-03	8	23	47	23	0	0	0	23	30	13
2017	IS-04	10	19	57	10	5	0	0	14	29	21
2017	IS-05	14	44	34	7	0	0	0	7	58	14
2017	IS-06	12	50	32	6	0	0	0	6	62	16
2014	IS	11	38	36	7	5	1	3	12	51	74
2014	IS-04	14	24	42	7	13	0	0	20	38	27
2014	IS-05	6	56	38	0	0	0	0	0	63	16
2014	IS-06	0	57	36	7	0	0	0	7	57	14
2011	IS	21	47	29	3	0	0	0	3	68	62
2011	IS-04	18	47	24	12	0	0	0	12	65	17
2011	IS-05	29	47	24	0	0	0	0	0	76	17
2011	IS-06	14	57	29	0	0	0	0	0	71	14
2008	IS	14	47	25	8	3	2	0	12	62	59
2008	IS-03	8	62	15	0	15	0	0	15	69	13
2008	IS-04	13	47	20	13	0	7	0	14	64	15
2008	IS-05	17	44	33	6	0	0	0	6	61	18

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	15	29	40	7	7	1	0	14	46	71
2017	IS-03	15	15	32	15	15	8	0	33	33	13
2017	IS-04	19	33	28	10	10	0	0	19	52	21
2017	IS-05	14	28	50	0	7	0	0	7	43	14
2017	IS-06	12	31	56	0	0	0	0	0	44	16
2014	IS	15	46	23	7	5	3	3	12	64	74
2014	IS-04	7	53	24	3	13	0	0	16	59	27
2014	IS-05	13	63	13	0	0	13	0	0	86	16
2014	IS-06	21	57	21	0	0	0	0	0	79	14
2011	IS	23	29	35	11	2	0	0	13	52	62
2011	IS-04	18	29	29	24	0	0	0	24	47	17
2011	IS-05	24	29	41	6	0	0	0	6	53	17
2011	IS-06	36	21	43	0	0	0	0	0	57	14
2008	IS	17	19	31	24	7	2	2	32	37	59
2008	IS-03	15	31	23	8	23	0	0	31	46	13
2008	IS-04	13	7	40	20	7	7	7	31	23	15
2008	IS-05	11	22	33	33	0	0	0	33	33	18

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	10	22	30	20	14	3	1	35	34	71
2017	IS-03	8	8	31	23	23	0	8	51	16	13
2017	IS-04	5	19	38	19	19	0	0	38	24	21
2017	IS-05	20	22	29	21	7	0	0	28	42	14
2017	IS-06	12	37	25	12	12	0	0	25	50	16
2014	IS	3	12	33	29	14	3	7	48	16	74
2014	IS-04	0	17	32	21	23	3	3	47	19	27
2014	IS-05	0	6	38	31	13	6	6	50	7	16
2014	IS-06	0	14	43	29	14	0	0	43	14	14
2011	IS	11	31	39	13	3	0	3	17	43	62
2011	IS-04	6	29	47	6	0	0	12	7	40	17
2011	IS-05	29	41	24	6	0	0	0	6	71	17
2011	IS-06	7	29	43	14	7	0	0	21	36	14
2008	IS	17	37	27	10	3	3	2	14	57	59
2008	IS-03	15	38	31	0	8	8	0	8	58	13
2008	IS-04	20	20	20	20	7	7	7	31	46	15
2008	IS-05	11	56	28	6	0	0	0	6	67	18

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	10	36	29	14	8	3	0	23	47	72
2017	IS-03	0	46	15	15	23	0	0	39	46	13
2017	IS-04	18	36	18	9	14	5	0	24	57	22
2017	IS-05	0	42	43	7	0	8	0	7	46	14
2017	IS-06	19	37	38	7	0	0	0	7	55	16
2014	IS	8	27	40	11	8	3	4	20	37	73
2014	IS-04	7	36	29	7	13	4	4	22	47	26
2014	IS-05	0	19	69	6	0	0	6	7	20	16
2014	IS-06	7	36	50	0	7	0	0	7	43	14

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	69	24	4	3	0	93	3	72
2017	IS-03	77	15	0	8	0	92	8	13
2017	IS-04	87	9	4	0	0	96	0	22
2017	IS-05	57	36	7	0	0	93	0	14
2017	IS-06	55	38	6	0	0	94	0	16
2014	IS	70	21	5	1	3	91	4	74
2014	IS-04	72	24	0	0	3	97	3	27
2014	IS-05	69	19	6	0	6	88	6	16
2014	IS-06	64	14	14	7	0	79	7	14
2011	IS	69	26	2	3	0	95	3	62
2011	IS-04	59	29	6	6	0	88	6	17
2011	IS-05	59	41	0	0	0	100	0	17
2011	IS-06	93	7	0	0	0	100	0	14
2008	IS	73	19	2	7	0	92	7	59
2008	IS-03	77	23	0	0	0	100	0	13
2008	IS-04	80	13	7	0	0	93	0	15
2008	IS-05	78	6	0	17	0	83	17	18

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	35	25	18	11	6	3	3	64	17	72
2017	IS-03	38	31	8	0	8	8	8	82	9	13
2017	IS-04	50	13	18	18	0	0	0	64	18	22
2017	IS-05	15	22	22	20	14	0	7	40	37	14
2017	IS-06	38	31	18	6	6	0	0	69	12	16
2014	IS	28	29	16	16	4	6	1	61	21	74
2014	IS-04	21	17	21	24	3	13	0	44	32	27
2014	IS-05	31	25	19	19	0	6	0	60	20	16
2014	IS-06	29	36	21	7	0	0	7	69	8	14

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	54	32	8	4	0	1	87	4	72
2017	IS-03	54	31	15	0	0	0	85	0	13
2017	IS-04	68	23	5	5	0	0	91	5	22
2017	IS-05	22	56	7	7	0	7	84	8	14
2017	IS-06	62	32	0	6	0	0	94	6	16
2014	IS	50	28	8	8	5	1	79	13	74
2014	IS-04	47	25	7	14	7	0	72	21	27
2014	IS-05	44	31	13	6	0	6	80	7	16
2014	IS-06	57	29	0	7	7	0	86	14	14

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	40	43	6	7	3	1	0	84	10	72
2017	IS-03	47	23	8	8	8	8	0	75	16	13
2017	IS-04	41	46	5	5	5	0	0	86	9	22
2017	IS-05	29	57	7	7	0	0	0	86	7	14
2017	IS-06	55	31	8	6	0	0	0	86	6	16
2014	IS	31	46	11	9	1	0	1	78	11	74
2014	IS-04	27	49	14	7	0	0	3	78	8	27
2014	IS-05	31	50	13	6	0	0	0	81	6	16
2014	IS-06	29	57	0	14	0	0	0	86	14	14
2011	IS	27	48	18	6	0	0	0	76	6	62
2011	IS-04	24	35	24	18	0	0	0	59	18	17
2011	IS-05	18	65	12	6	0	0	0	82	6	17
2011	IS-06	43	57	0	0	0	0	0	100	0	14
2008	IS	32	39	14	14	2	0	0	71	15	59
2008	IS-03	38	31	23	8	0	0	0	69	8	13
2008	IS-04	40	33	13	7	7	0	0	73	13	15
2008	IS-05	28	56	6	11	0	0	0	83	11	18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	32	23	13	15	4	13	0	63	22	71
2017	IS-03	25	17	17	17	0	25	0	56	22	12
2017	IS-04	36	14	5	23	9	13	0	58	37	22
2017	IS-05	37	21	13	7	7	14	0	68	17	14
2017	IS-06	43	31	14	12	0	0	0	74	12	16
2014	IS	30	24	11	11	7	15	4	66	21	74
2014	IS-04	23	14	14	7	10	24	7	54	25	27
2014	IS-05	25	31	13	13	0	13	6	69	15	16
2014	IS-06	43	36	7	14	0	0	0	79	14	14
2011	IS	29	32	23	3	5	8	0	67	9	62
2011	IS-04	29	29	12	12	6	12	0	67	20	17
2011	IS-05	24	47	18	0	0	12	0	80	0	17
2011	IS-06	43	21	29	0	7	0	0	64	7	14
2008	IS	31	36	17	8	7	2	0	67	16	59
2008	IS-03	38	38	15	8	0	0	0	77	8	13
2008	IS-04	33	27	20	0	13	7	0	64	14	15
2008	IS-05	22	44	17	11	6	0	0	67	17	18

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	11	23	22	11	10	19	4	44	27	71
2017	IS-03	8	25	8	17	17	17	8	45	44	12
2017	IS-04	14	14	18	18	5	23	9	40	33	22
2017	IS-05	0	29	20	7	14	29	0	41	30	14
2017	IS-06	25	19	38	6	12	0	0	44	18	16
2014	IS	11	24	17	11	15	19	4	45	33	74
2014	IS-04	7	21	7	17	17	23	7	40	50	27
2014	IS-05	0	25	31	6	6	25	6	36	18	16
2014	IS-06	21	36	21	7	14	0	0	57	21	14

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	40	45	11	4	0	85	4	71
2017	IS-03	42	50	8	0	0	92	0	12
2017	IS-04	54	32	14	0	0	86	0	22
2017	IS-05	15	79	6	0	0	94	0	14
2017	IS-06	44	24	20	12	0	68	12	16
2014	IS	41	44	9	5	1	84	7	74
2014	IS-04	44	35	14	3	3	79	7	27
2014	IS-05	25	63	6	6	0	88	6	16
2014	IS-06	43	43	7	7	0	86	7	14

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	45	28	16	8	1	1	0	74	10	72
2017	IS-03	54	31	15	0	0	0	0	85	0	13
2017	IS-04	41	27	18	9	5	0	0	68	14	22
2017	IS-05	57	29	0	14	0	0	0	86	14	14
2017	IS-06	43	25	26	0	0	6	0	72	0	16
2014	IS	44	28	12	12	3	0	1	73	15	74
2014	IS-04	54	14	10	17	3	0	0	69	21	27
2014	IS-05	50	25	13	6	6	0	0	75	13	16
2014	IS-06	29	50	14	7	0	0	0	79	7	14
2011	IS	42	29	15	13	2	0	0	71	15	62
2011	IS-04	41	35	6	12	6	0	0	76	18	17
2011	IS-05	41	35	18	6	0	0	0	76	6	17
2011	IS-06	50	21	7	21	0	0	0	71	21	14
2008	IS	25	32	10	24	7	2	0	59	31	59
2008	IS-03	31	54	0	8	8	0	0	85	15	13
2008	IS-04	33	27	7	20	7	7	0	64	29	15
2008	IS-05	22	22	22	22	11	0	0	44	33	18

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	29	16	3	0	6	80	3	71
2017	IS-03	62	23	8	8	0	0	85	8	13
2017	IS-04	52	33	5	5	0	5	90	5	21
2017	IS-05	42	22	29	0	0	7	69	0	14
2017	IS-06	38	30	26	0	0	6	72	0	16
2014	IS	43	34	12	4	4	3	80	8	74
2014	IS-04	51	25	10	7	7	0	76	14	27
2014	IS-05	44	38	6	6	0	6	87	7	16
2014	IS-06	21	57	14	0	7	0	79	7	14
2011	IS	47	27	15	6	2	3	77	8	62
2011	IS-04	47	29	6	12	6	0	76	18	17
2011	IS-05	53	29	12	0	0	6	88	0	17
2011	IS-06	43	29	14	14	0	0	71	14	14
2008	IS	37	27	10	17	5	3	67	23	59
2008	IS-03	38	38	0	8	15	0	77	23	13
2008	IS-04	47	27	0	20	0	7	79	21	15
2008	IS-05	33	28	22	6	6	6	65	12	18

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	42	40	13	4	1	0	82	6	72
2017	IS-03	54	38	8	0	0	0	92	0	13
2017	IS-04	46	45	0	5	5	0	91	9	22
2017	IS-05	49	36	7	7	0	0	86	7	14
2017	IS-06	32	36	32	0	0	0	68	0	16
2014	IS	43	34	11	7	4	1	79	11	74
2014	IS-04	51	32	7	7	3	0	83	10	27
2014	IS-05	56	25	6	6	6	0	81	13	16
2014	IS-06	21	50	14	14	0	0	71	14	14
2011	IS	40	34	15	10	2	0	74	11	62
2011	IS-04	47	29	0	18	6	0	76	24	17
2011	IS-05	29	41	24	6	0	0	71	6	17
2011	IS-06	43	36	14	7	0	0	79	7	14
2008	IS	37	22	20	19	2	0	59	20	59
2008	IS-03	38	38	8	8	8	0	77	15	13
2008	IS-04	53	13	13	20	0	0	67	20	15
2008	IS-05	28	28	28	17	0	0	56	17	18

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	86	11	2	0	0	1	98	0	72
2017	IS-03	85	15	0	0	0	0	100	0	13
2017	IS-04	95	0	0	0	0	5	100	0	22
2017	IS-05	86	14	0	0	0	0	100	0	14
2017	IS-06	74	18	8	0	0	0	92	0	16
2014	IS	87	8	1	0	3	1	96	3	74
2014	IS-04	89	3	4	0	0	3	96	0	27
2014	IS-05	81	13	0	0	6	0	94	6	16
2014	IS-06	86	7	0	0	7	0	93	7	14
2011	IS	87	11	2	0	0	0	98	0	62
2011	IS-04	88	12	0	0	0	0	100	0	17
2011	IS-05	82	12	6	0	0	0	94	0	17
2011	IS-06	93	7	0	0	0	0	100	0	14
2008	IS	84	12	2	2	0	0	97	2	58
2008	IS-03	92	8	0	0	0	0	100	0	13
2008	IS-04	93	7	0	0	0	0	100	0	14
2008	IS-05	83	11	0	6	0	0	94	6	18

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	62	27	6	3	0	3	0	91	3	71
2017	IS-03	77	15	0	8	0	0	0	92	8	13
2017	IS-04	72	14	10	5	0	0	0	86	5	21
2017	IS-05	51	49	0	0	0	0	0	100	0	14
2017	IS-06	55	32	6	0	0	6	0	93	0	16
2014	IS	38	37	7	4	7	5	3	81	11	74
2014	IS-04	37	42	3	7	7	3	0	82	14	27
2014	IS-05	50	25	0	6	6	6	6	86	14	16
2014	IS-06	29	43	14	0	7	0	7	77	8	14
2011	IS	40	29	10	8	5	3	5	75	14	62
2011	IS-04	53	29	6	12	0	0	0	82	12	17
2011	IS-05	35	41	12	6	6	0	0	76	12	17
2011	IS-06	36	14	7	14	14	0	14	58	33	14

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	59	28	6	3	3	1	89	6	72
2017	IS-03	92	8	0	0	0	0	100	0	13
2017	IS-04	64	23	9	0	5	0	86	5	22
2017	IS-05	49	36	7	0	7	0	86	7	14
2017	IS-06	49	38	0	6	0	6	93	7	16

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	65	21	9	3	3	88	3	72
2017	IS-03	77	15	8	0	0	92	0	13
2017	IS-04	73	18	0	5	5	95	5	22
2017	IS-05	57	36	0	7	0	93	7	14
2017	IS-06	55	19	20	0	6	79	0	16

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	59	22	11	3	4	0	82	7	72
2017	IS-03	85	8	8	0	0	0	92	0	13
2017	IS-04	68	14	14	0	5	0	82	5	22
2017	IS-05	57	29	0	0	14	0	86	14	14
2017	IS-06	43	31	20	6	0	0	74	6	16
2014	IS	50	27	12	5	5	1	77	11	74
2014	IS-04	58	18	10	7	7	0	76	14	27
2014	IS-05	50	19	13	13	6	0	69	19	16
2014	IS-06	43	29	21	0	7	0	71	7	14

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	24	23	34	4	5	9	55	5	21
2017	IS-06	34	19	28	6	7	7	60	7	15
2014	IS	21	16	38	5	14	5	47	7	17
2014	IS-06	31	23	46	0	0	0	54	0	13

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	24	36	21	9	3	7	0	64	13	72
2017	IS-03	31	31	15	15	0	8	0	67	16	13
2017	IS-04	23	36	27	5	5	5	0	62	10	22
2017	IS-05	8	14	36	20	7	14	0	26	32	14
2017	IS-06	37	43	14	6	0	0	0	80	6	16
2014	IS	18	32	20	7	8	14	1	60	17	74
2014	IS-04	21	21	10	10	10	27	0	57	28	27
2014	IS-05	19	38	25	6	0	13	0	64	7	16
2014	IS-06	7	50	29	7	0	7	0	62	8	14
2011	IS	21	26	19	23	3	8	0	51	28	62
2011	IS-04	24	24	12	35	6	0	0	47	41	17
2011	IS-05	12	24	24	24	0	18	0	43	29	17
2011	IS-06	36	36	7	7	7	7	0	77	15	14

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	25	35	22	11	4	3	0	62	16	72
2017	IS-03	23	46	15	0	8	8	0	75	8	13
2017	IS-04	23	41	18	9	9	0	0	64	18	22
2017	IS-05	8	22	42	28	0	0	0	29	28	14
2017	IS-06	43	24	20	12	0	0	0	67	12	16
2014	IS	22	36	18	8	8	6	1	63	17	74
2014	IS-04	31	14	21	7	14	13	0	52	24	27
2014	IS-05	13	50	25	6	0	6	0	67	7	16
2014	IS-06	7	57	21	14	0	0	0	64	14	14
2011	IS	15	29	19	24	10	3	0	45	35	62
2011	IS-04	12	29	24	24	12	0	0	41	35	17
2011	IS-05	6	29	6	35	18	6	0	38	56	17
2011	IS-06	29	36	29	7	0	0	0	64	7	14
2008	IS	15	37	19	12	14	3	0	54	26	59
2008	IS-03	15	46	15	8	15	0	0	62	23	13
2008	IS-04	33	20	13	7	20	7	0	57	29	15
2008	IS-05	6	39	28	17	11	0	0	44	28	18

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	13	36	25	14	1	11	0	55	17	72
2017	IS-03	8	46	23	8	0	15	0	64	9	13
2017	IS-04	14	36	27	9	5	9	0	55	15	22
2017	IS-05	8	7	36	28	0	21	0	19	35	14
2017	IS-06	19	42	20	19	0	0	0	62	19	16
2014	IS	15	31	22	15	5	11	1	52	23	74
2014	IS-04	14	25	17	14	7	23	0	50	27	27
2014	IS-05	6	31	38	19	0	6	0	40	20	16
2014	IS-06	0	50	29	21	0	0	0	50	21	14
2011	IS	11	39	23	19	6	2	0	51	26	62
2011	IS-04	12	47	12	18	12	0	0	59	29	17
2011	IS-05	0	29	41	18	6	6	0	31	25	17
2011	IS-06	29	50	7	14	0	0	0	79	14	14
2008	IS	12	29	22	19	14	5	0	43	34	59
2008	IS-03	15	38	31	0	15	0	0	54	15	13
2008	IS-04	13	27	13	20	13	13	0	46	38	15
2008	IS-05	11	22	33	28	6	0	0	33	33	18

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	20	28	17	18	6	13	54	27	72
2017	IS-03	31	23	15	0	8	23	70	10	13
2017	IS-04	14	27	9	32	9	9	45	45	22
2017	IS-05	8	22	28	21	7	14	34	33	14
2017	IS-06	31	25	26	12	0	6	59	13	16
2014	IS	19	27	24	9	12	9	51	23	74
2014	IS-04	20	21	17	17	21	3	42	40	27
2014	IS-05	6	44	25	6	0	19	62	8	16
2014	IS-06	21	29	29	7	7	7	54	15	14
2011	IS	16	29	19	27	5	3	47	33	62
2011	IS-04	18	24	6	41	0	12	47	47	17
2011	IS-05	12	18	29	29	12	0	29	41	17
2011	IS-06	21	57	7	14	0	0	79	14	14
2008	IS	10	36	20	15	14	5	48	30	59
2008	IS-03	8	23	38	0	15	15	36	18	13
2008	IS-04	20	47	0	7	27	0	67	33	15
2008	IS-05	11	44	17	22	6	0	56	28	18

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	21	39	22	12	4	1	61	17	72
2017	IS-03	15	39	46	0	0	0	54	0	13
2017	IS-04	23	36	14	23	5	0	59	27	22
2017	IS-05	0	51	22	13	7	7	55	22	14
2017	IS-06	43	26	12	12	6	0	69	19	16
2014	IS	15	46	18	5	7	9	67	13	74
2014	IS-04	17	28	21	10	10	13	52	24	27
2014	IS-05	13	50	25	0	0	13	71	0	16
2014	IS-06	0	93	7	0	0	0	93	0	14
2011	IS	19	37	13	26	3	2	57	30	62
2011	IS-04	12	29	0	59	0	0	41	59	17
2011	IS-05	18	29	18	24	6	6	50	31	17
2011	IS-06	36	50	14	0	0	0	86	0	14
2008	IS	15	27	19	22	15	2	43	38	59
2008	IS-03	23	23	15	23	15	0	46	38	13
2008	IS-04	27	7	7	13	40	7	36	57	15
2008	IS-05	6	39	22	28	6	0	44	33	18

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	21	47	17	8	4	3	70	13	72
2017	IS-03	24	46	15	8	0	8	75	8	13
2017	IS-04	23	46	18	0	14	0	68	14	22
2017	IS-05	8	50	14	20	0	7	62	22	14
2017	IS-06	31	45	12	12	0	0	75	12	16
2014	IS	33	40	9	8	7	4	75	15	74
2014	IS-04	41	21	17	7	10	3	64	18	27
2014	IS-05	19	69	0	0	6	6	93	7	16
2014	IS-06	14	57	7	14	7	0	71	21	14
2011	IS	15	40	19	21	5	0	55	26	62
2011	IS-04	18	35	18	24	6	0	53	29	17
2011	IS-05	12	41	24	12	12	0	53	24	17
2011	IS-06	29	43	14	14	0	0	71	14	14

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	29	48	10	6	0	6	1	84	6	72
2017	IS-03	47	23	15	8	0	0	8	75	8	13
2017	IS-04	36	50	5	0	0	9	0	95	0	22
2017	IS-05	8	63	14	7	0	7	0	77	8	14
2017	IS-06	38	56	0	6	0	0	0	94	6	16
2014	IS	29	45	13	8	3	3	0	75	11	74
2014	IS-04	23	45	11	7	7	7	0	73	15	27
2014	IS-05	31	44	25	0	0	0	0	75	0	16
2014	IS-06	14	57	14	14	0	0	0	71	14	14
2011	IS	29	48	8	10	2	3	0	80	12	62
2011	IS-04	12	53	12	6	6	12	0	73	13	17
2011	IS-05	41	41	6	12	0	0	0	82	12	17
2011	IS-06	50	43	7	0	0	0	0	93	0	14

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	39	33	14	8	1	4	75	10	72
2017	IS-03	23	31	23	0	8	15	64	9	13
2017	IS-04	41	36	9	14	0	0	77	14	22
2017	IS-05	44	35	14	7	0	0	79	7	14
2017	IS-06	62	32	6	0	0	0	94	0	16
2014	IS	44	37	4	9	1	4	85	11	74
2014	IS-04	34	32	10	17	3	3	68	22	27
2014	IS-05	63	38	0	0	0	0	100	0	16
2014	IS-06	50	50	0	0	0	0	100	0	14
2011	IS	48	31	8	5	3	5	83	8	62
2011	IS-04	29	53	6	6	0	6	88	6	17
2011	IS-05	59	18	12	0	12	0	76	12	17
2011	IS-06	64	21	7	7	0	0	86	7	14
2008	IS	39	36	8	8	8	0	75	17	59
2008	IS-03	23	31	23	8	15	0	54	23	13
2008	IS-04	20	33	7	20	20	0	53	40	15
2008	IS-05	61	28	6	6	0	0	89	6	18

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	26	32	21	11	3	7	0	63	15	72
2017	IS-03	15	23	31	15	0	15	0	46	18	13
2017	IS-04	32	41	5	14	5	5	0	76	19	22
2017	IS-05	14	36	28	6	7	8	0	55	14	14
2017	IS-06	49	33	18	0	0	0	0	82	0	16
2014	IS	25	32	17	9	5	10	1	64	16	74
2014	IS-04	17	17	21	17	10	16	0	41	33	27
2014	IS-05	31	38	25	0	6	0	0	69	6	16
2014	IS-06	29	64	7	0	0	0	0	93	0	14
2011	IS	13	40	16	13	11	6	0	57	26	62
2011	IS-04	12	47	12	12	12	6	0	63	25	17
2011	IS-05	12	35	6	18	24	6	0	50	44	17
2011	IS-06	21	50	14	14	0	0	0	71	14	14

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	15	13	27	14	7	17	7	36	28	72
2017	IS-03	15	8	23	23	0	31	0	34	33	13
2017	IS-04	5	27	23	14	5	18	9	44	25	22
2017	IS-05	15	7	28	22	14	0	14	26	42	14
2017	IS-06	37	6	19	8	12	12	6	53	24	16
2014	IS	9	13	25	21	11	17	4	28	40	74
2014	IS-04	7	14	11	24	17	23	3	28	57	27
2014	IS-05	13	6	38	13	6	13	13	25	25	16
2014	IS-06	7	7	50	29	0	7	0	15	31	14
2011	IS	6	16	27	19	15	11	5	27	40	62
2011	IS-04	6	12	18	18	29	12	6	21	57	17
2011	IS-05	0	12	35	18	12	12	12	15	38	17
2011	IS-06	21	29	14	21	7	7	0	54	31	14

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	51	32	8	4	1	3	87	4	72
2017	IS-03	54	23	0	15	8	0	84	16	13
2017	IS-04	50	27	9	5	0	9	85	5	22
2017	IS-05	35	51	14	0	0	0	86	0	14
2017	IS-06	55	38	6	0	0	0	94	0	16
2014	IS	54	36	7	3	1	0	90	3	74
2014	IS-04	51	31	11	7	0	0	82	7	27
2014	IS-05	56	38	0	0	6	0	100	0	16
2014	IS-06	43	50	7	0	0	0	93	0	14

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	62	28	4	0	0	4	1	96	0	72
2017	IS-03	62	23	0	0	0	8	8	100	0	13
2017	IS-04	82	9	9	0	0	0	0	91	0	22
2017	IS-05	57	43	0	0	0	0	0	100	0	14
2017	IS-06	49	38	6	0	0	6	0	93	0	16
2014	IS	64	25	0	0	0	4	7	100	0	74
2014	IS-04	58	24	0	0	0	7	10	100	0	27
2014	IS-05	75	19	0	0	0	0	6	100	0	16
2014	IS-06	50	43	0	0	0	7	0	100	0	14
2011	IS	66	27	2	2	0	2	2	97	2	62
2011	IS-04	59	24	6	0	0	6	6	93	0	17
2011	IS-05	76	24	0	0	0	0	0	100	0	17
2011	IS-06	86	7	0	7	0	0	0	93	7	14
2008	IS	63	25	7	2	2	2	0	90	3	59
2008	IS-03	62	23	0	8	8	0	0	85	15	13
2008	IS-04	60	27	7	0	0	7	0	93	0	15
2008	IS-05	78	17	6	0	0	0	0	94	0	18

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	28	44	8	7	3	10	80	11	71
2017	IS-03	25	42	8	0	0	25	89	0	12
2017	IS-04	45	27	0	14	5	9	80	20	22
2017	IS-05	7	49	14	7	7	15	66	17	14
2017	IS-06	19	68	12	0	0	0	88	0	16
2014	IS	31	38	16	8	4	3	72	12	74
2014	IS-04	37	32	10	10	7	3	71	18	27
2014	IS-05	19	50	25	0	0	6	73	0	16
2014	IS-06	29	36	36	0	0	0	64	0	14
2011	IS	29	34	23	10	3	2	64	13	62
2011	IS-04	24	24	29	12	6	6	50	19	17
2011	IS-05	24	47	18	6	6	0	71	12	17
2011	IS-06	36	43	14	7	0	0	79	7	14
2008	IS	15	44	15	17	7	2	60	24	59
2008	IS-03	15	38	15	15	8	8	58	25	13
2008	IS-04	20	47	7	20	7	0	67	27	15
2008	IS-05	17	56	6	17	6	0	72	22	18

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	17	34	15	22	3	7	3	56	27	72
2017	IS-03	23	31	8	15	0	23	0	70	20	13
2017	IS-04	18	27	27	18	5	0	5	48	24	22
2017	IS-05	7	22	20	43	0	8	0	31	46	14
2017	IS-06	19	38	6	18	6	6	6	65	28	16
2014	IS	13	20	15	25	17	9	1	37	47	74
2014	IS-04	7	14	10	25	24	20	0	26	61	27
2014	IS-05	13	25	13	31	13	0	6	40	47	16
2014	IS-06	21	21	29	14	7	7	0	46	23	14
2011	IS	13	29	16	24	11	6	0	45	38	62
2011	IS-04	6	29	12	29	12	12	0	40	47	17
2011	IS-05	12	18	18	35	18	0	0	29	53	17
2011	IS-06	21	43	29	7	0	0	0	64	7	14
2008	IS	15	47	7	15	14	2	0	64	29	59
2008	IS-03	8	54	8	8	15	8	0	67	25	13
2008	IS-04	20	40	7	27	7	0	0	60	33	15
2008	IS-05	22	39	6	11	22	0	0	61	33	18

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	19	53	10	10	1	7	77	12	70
2017	IS-03	15	47	23	8	0	8	67	8	13
2017	IS-04	23	50	9	14	5	0	73	18	22
2017	IS-05	15	43	6	22	0	14	68	25	14
2017	IS-06	27	60	7	0	0	7	93	0	15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	36	40	12	4	1	7	82	6	72
2017	IS-03	46	46	8	0	0	0	92	0	13
2017	IS-04	50	27	0	9	0	14	89	11	22
2017	IS-05	0	63	22	0	7	7	68	8	14
2017	IS-06	43	43	14	0	0	0	86	0	16
2014	IS	38	26	21	3	3	9	71	6	74
2014	IS-04	38	24	14	3	3	16	75	8	27
2014	IS-05	44	31	19	0	0	6	80	0	16
2014	IS-06	36	21	36	0	0	7	62	0	14

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	36	46	11	4	0	3	84	4	72
2017	IS-03	39	31	23	8	0	0	70	8	13
2017	IS-04	50	36	9	5	0	0	86	5	22
2017	IS-05	15	56	14	7	0	7	77	8	14
2017	IS-06	37	57	6	0	0	0	94	0	16
2014	IS	39	33	13	5	5	4	75	11	74
2014	IS-04	41	28	7	3	10	10	77	16	27
2014	IS-05	50	25	13	13	0	0	75	13	16
2014	IS-06	43	36	21	0	0	0	79	0	14
2011	IS	29	44	11	10	3	3	75	13	62
2011	IS-04	12	65	0	18	6	0	76	24	17
2011	IS-05	29	29	24	18	0	0	59	18	17
2011	IS-06	43	50	0	0	0	7	100	0	14

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	49	44	4	1	0	0	1	94	1	72
2017	IS-03	62	30	0	0	0	0	8	100	0	13
2017	IS-04	54	36	5	5	0	0	0	91	5	22
2017	IS-05	22	71	7	0	0	0	0	93	0	14
2017	IS-06	62	38	0	0	0	0	0	100	0	16
2014	IS	44	42	8	1	4	0	0	87	5	74
2014	IS-04	41	42	7	0	10	0	0	83	10	27
2014	IS-05	50	44	6	0	0	0	0	94	0	16
2014	IS-06	43	43	14	0	0	0	0	86	0	14
2011	IS	36	44	15	2	2	2	0	82	3	61
2011	IS-04	29	41	24	6	0	0	0	71	6	17
2011	IS-05	29	41	24	0	0	6	0	75	0	17
2011	IS-06	50	50	0	0	0	0	0	100	0	14
2008	IS	34	42	10	8	5	0	0	76	14	59
2008	IS-03	38	38	8	8	8	0	0	77	15	13
2008	IS-04	47	40	0	7	7	0	0	87	13	15
2008	IS-05	28	39	22	6	6	0	0	67	11	18

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	46	35	14	4	0	0	1	82	4	72
2017	IS-03	54	30	8	0	0	0	8	92	0	13
2017	IS-04	45	32	9	14	0	0	0	77	14	22
2017	IS-05	22	65	13	0	0	0	0	87	0	14
2017	IS-06	68	20	12	0	0	0	0	88	0	16
2014	IS	34	41	11	9	4	1	0	76	13	74
2014	IS-04	30	39	10	17	3	0	0	69	21	27
2014	IS-05	38	50	6	6	0	0	0	88	6	16
2014	IS-06	29	43	21	7	0	0	0	71	7	14
2011	IS	21	39	28	8	2	2	0	62	10	61
2011	IS-04	12	47	29	12	0	0	0	59	12	17
2011	IS-05	6	29	41	18	6	0	0	35	24	17
2011	IS-06	43	57	0	0	0	0	0	100	0	14

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	42	39	14	4	0	0	1	82	4	72
2017	IS-03	54	30	8	0	0	0	8	92	0	13
2017	IS-04	36	41	9	14	0	0	0	77	14	22
2017	IS-05	22	57	20	0	0	0	0	80	0	14
2017	IS-06	62	20	18	0	0	0	0	82	0	16
2014	IS	35	42	8	11	3	1	0	79	13	74
2014	IS-04	34	35	10	17	3	0	0	69	21	27
2014	IS-05	38	50	6	6	0	0	0	88	6	16
2014	IS-06	29	57	14	0	0	0	0	86	0	14
2011	IS	23	45	15	16	2	0	0	68	18	62
2011	IS-04	18	53	18	12	0	0	0	71	12	17
2011	IS-05	12	41	6	35	6	0	0	53	41	17
2011	IS-06	43	57	0	0	0	0	0	100	0	14
2008	IS	27	34	14	22	3	0	0	61	25	59
2008	IS-03	23	38	15	23	0	0	0	62	23	13
2008	IS-04	27	40	7	20	7	0	0	67	27	15
2008	IS-05	28	28	17	22	6	0	0	56	28	18

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	45	30	14	8	0	3	0	78	8	72
2017	IS-03	54	8	15	23	0	0	0	62	23	13
2017	IS-04	45	27	14	9	0	5	0	76	10	22
2017	IS-05	22	50	28	0	0	0	0	72	0	14
2017	IS-06	56	38	0	6	0	0	0	94	6	16
2014	IS	36	34	12	7	5	6	0	75	13	74
2014	IS-04	24	39	10	7	7	13	0	72	16	27
2014	IS-05	44	38	6	6	6	0	0	81	13	16
2014	IS-06	29	57	14	0	0	0	0	86	0	14
2011	IS	31	32	19	3	5	8	2	70	9	62
2011	IS-04	24	29	35	0	6	6	0	56	6	17
2011	IS-05	24	41	6	6	6	18	0	79	14	17
2011	IS-06	50	36	14	0	0	0	0	86	0	14
2008	IS	29	22	24	14	8	3	0	53	23	59
2008	IS-03	23	15	38	23	0	0	0	38	23	13
2008	IS-04	20	33	20	7	13	7	0	57	21	15
2008	IS-05	33	22	17	6	17	6	0	59	24	18

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	IS	33	36	31	72
2017	IS-03	31	39	30	13
2017	IS-04	27	32	41	22
2017	IS-05	42	51	7	14
2017	IS-06	37	31	33	16
2014	IS	25	39	36	74
2014	IS-04	32	37	31	27
2014	IS-05	19	44	38	16
2014	IS-06	14	36	50	14
2011	IS	35	32	33	60
2011	IS-04	38	25	38	16
2011	IS-05	19	44	38	16
2011	IS-06	36	29	36	14

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	IS	21	28	21	4	21	4	24
2014	IS	5	21	47	10	9999	16	19
2011	IS	14	33	43	0	9999	10	21

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	15	85	72
2017	IS-06	31	69	16
2014	IS	15	85	74
2014	IS-04	25	75	27
2014	IS-05	0	100	16

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	IS	82	11
2014	IS	70	10

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	IS	0	11
2014	IS	0	10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	IS	0	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	IS	0	11
2014	IS	0	10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	IS	0	11
2014	IS	0	10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	IS	45	11
2014	IS	45	11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	IS	82	11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	IS	54	11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	IS	0	11
2014	IS	0	11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	IS	73	11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	IS	54	11

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	IS	0	10
2014	IS	0	11

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	IS	0	10
2014	IS	0	11

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	IS	0	10
2014	IS	0	11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	IS	70	10
2014	IS	54	11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	IS	0	10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	IS	0	10

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	91	9	11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	6	18	13	8	3	42	11	50	23	72
2017	IS-03	0	30	0	0	8	62	0	80	20	13
2017	IS-04	9	9	9	9	5	41	18	44	33	22
2017	IS-05	0	14	20	22	0	36	7	26	38	14
2017	IS-06	7	19	26	6	0	30	12	44	10	16
2014	IS	8	12	20	3	8	38	12	40	21	74
2014	IS-04	10	4	14	7	10	41	14	31	38	27
2014	IS-05	6	13	19	0	0	50	13	50	0	16
2014	IS-06	14	21	43	0	7	14	0	42	8	14

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	11	37	17	7	3	24	1	65	13	72
2017	IS-03	15	31	0	8	8	38	0	75	25	13
2017	IS-04	14	32	18	0	5	32	0	67	7	22
2017	IS-05	0	36	20	14	0	22	7	51	20	14
2017	IS-06	13	55	20	12	0	0	0	68	12	16
2014	IS	17	24	20	1	5	29	4	61	10	74
2014	IS-04	17	18	14	3	10	34	3	56	22	27
2014	IS-05	13	25	19	0	0	44	0	67	0	16
2014	IS-06	21	43	29	0	0	7	0	69	0	14
2011	IS	21	29	31	8	0	11	0	56	9	62
2011	IS-04	18	41	12	12	0	18	0	71	14	17
2011	IS-05	24	6	47	6	0	18	0	36	7	17
2011	IS-06	21	36	29	14	0	0	0	57	14	14

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	25	46	14	10	3	1	1	73	13	72
2017	IS-03	16	53	8	15	0	8	0	75	16	13
2017	IS-04	27	45	5	18	5	0	0	73	23	22
2017	IS-05	20	43	36	0	0	0	0	64	0	14
2017	IS-06	44	38	6	6	0	0	6	87	7	16
2014	IS	26	50	8	12	0	1	3	79	13	73
2014	IS-04	27	42	10	17	0	0	3	71	18	27
2014	IS-05	7	67	13	13	0	0	0	73	13	15
2014	IS-06	43	50	0	7	0	0	0	93	7	14
2011	IS	19	52	18	8	0	0	3	73	8	62
2011	IS-04	29	35	24	12	0	0	0	65	12	17
2011	IS-05	6	65	18	12	0	0	0	71	12	17
2011	IS-06	21	50	14	0	0	0	14	83	0	14
2008	IS	17	49	17	14	2	0	2	67	16	59
2008	IS-03	8	69	15	0	8	0	0	77	8	13
2008	IS-04	20	53	13	13	0	0	0	73	13	15
2008	IS-05	17	44	22	17	0	0	0	61	17	18

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	7	21	20	4	3	34	11	51	13	71
2017	IS-03	0	41	8	8	8	34	0	62	25	12
2017	IS-04	9	14	23	0	0	36	18	50	0	22
2017	IS-05	0	22	28	7	8	22	14	34	23	14
2017	IS-06	19	12	20	0	0	36	12	61	0	16
2014	IS	8	17	23	5	1	39	7	46	12	74
2014	IS-04	7	14	14	10	3	37	14	43	28	27
2014	IS-05	0	13	25	0	0	63	0	33	0	16
2014	IS-06	7	7	43	0	0	43	0	25	0	14
2011	IS	8	16	23	8	2	37	6	43	17	62
2011	IS-04	6	24	18	0	6	35	12	56	11	17
2011	IS-05	0	18	24	12	0	47	0	33	22	17
2011	IS-06	21	0	36	0	0	29	14	38	0	14

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	38	37	10	3	11	1	85	3	72
2017	IS-03	39	31	15	0	15	0	82	0	13
2017	IS-04	59	23	5	5	9	0	90	5	22
2017	IS-05	22	57	14	0	7	0	84	0	14
2017	IS-06	32	30	14	6	12	6	76	7	16
2014	IS	35	28	15	4	16	3	77	5	74
2014	IS-04	41	32	3	7	14	3	87	8	27
2014	IS-05	25	13	38	0	25	0	50	0	16
2014	IS-06	29	36	21	7	7	0	69	8	14
2011	IS	34	34	10	3	15	5	84	4	62
2011	IS-04	53	24	6	0	18	0	93	0	17
2011	IS-05	29	41	12	0	18	0	86	0	17
2011	IS-06	21	29	7	14	14	14	70	20	14
2008	IS	34	29	19	3	14	2	74	4	59
2008	IS-03	31	38	23	0	8	0	75	0	13
2008	IS-04	53	20	0	0	27	0	100	0	15
2008	IS-05	22	39	28	6	6	0	65	6	18

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	33	27	18	3	0	18	1	74	3	72
2017	IS-03	31	31	15	0	0	23	0	80	0	13
2017	IS-04	45	18	18	0	0	18	0	78	0	22
2017	IS-05	14	29	28	7	0	22	0	55	9	14
2017	IS-06	43	12	20	6	0	12	6	68	7	16
2014	IS	30	26	13	5	1	21	3	74	9	73
2014	IS-04	34	28	3	3	3	24	3	86	10	27
2014	IS-05	13	38	19	0	0	31	0	73	0	16
2014	IS-06	23	31	31	0	0	15	0	64	0	13
2011	IS	23	35	18	5	0	18	2	72	6	62
2011	IS-04	29	29	12	6	0	24	0	77	8	17
2011	IS-05	6	41	18	6	0	29	0	67	8	17
2011	IS-06	29	29	14	7	0	14	7	73	9	14
2008	IS	27	27	15	14	5	12	0	62	21	59
2008	IS-03	31	23	15	15	8	8	0	58	25	13
2008	IS-04	47	7	13	13	0	20	0	67	17	15
2008	IS-05	22	28	17	11	11	11	0	56	25	18

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	No (%)	Total responses
2017	IS-03	100	13
2017	IS-05	100	14
2017	IS-06	100	16
2014	IS-05	100	16

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	6	17	20	3	0	48	7	50	6	71
2017	IS-03	0	31	8	0	0	62	0	80	0	13
2017	IS-04	5	0	24	10	0	57	5	13	25	21
2017	IS-05	7	22	28	0	0	36	7	51	0	14
2017	IS-06	7	19	26	0	0	36	12	49	0	16
2014	IS	9	9	15	3	3	52	9	48	14	74
2014	IS-04	10	7	7	3	7	51	14	51	30	27
2014	IS-05	13	6	19	0	0	56	6	50	0	16
2014	IS-06	7	21	29	0	0	43	0	50	0	14

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	24	35	17	1	0	21	3	76	2	72
2017	IS-03	16	54	8	0	0	23	0	90	0	13
2017	IS-04	23	27	14	5	0	32	0	73	7	22
2017	IS-05	29	29	20	0	0	14	7	74	0	14
2017	IS-06	31	37	26	0	0	6	0	72	0	16
2014	IS	21	23	18	0	3	31	4	67	4	74
2014	IS-04	14	25	10	0	7	37	7	69	12	27
2014	IS-05	19	38	19	0	0	25	0	75	0	16
2014	IS-06	21	14	43	0	0	21	0	45	0	14
2011	IS	21	40	18	3	0	18	0	75	4	62
2011	IS-04	18	41	18	0	0	24	0	77	0	17
2011	IS-05	12	41	18	0	0	29	0	75	0	17
2011	IS-06	36	43	14	0	0	7	0	85	0	14

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	28	16	27	17	13	44	29	72
2017	IS-03	23	8	23	23	23	31	46	13
2017	IS-04	41	23	14	9	14	64	23	22
2017	IS-05	14	20	28	14	22	35	37	14
2017	IS-06	25	18	32	25	0	43	25	16

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	10	26	28	31	5	36	36	72
2017	IS-03	0	39	31	31	0	39	31	13
2017	IS-04	9	36	36	18	0	45	18	22
2017	IS-05	7	21	13	51	7	28	58	14
2017	IS-06	12	7	31	31	18	19	50	16

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	7	28	35	25	6	35	30	72
2017	IS-03	8	16	61	15	0	23	15	13
2017	IS-04	9	45	32	9	5	54	14	22
2017	IS-05	0	28	35	22	14	28	36	14
2017	IS-06	6	13	12	62	6	19	68	16

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	3	35	30	22	9	38	32	72
2017	IS-03	0	62	23	15	0	62	15	13
2017	IS-04	9	41	27	9	14	50	23	22
2017	IS-05	0	28	22	29	20	28	50	14
2017	IS-06	0	13	43	38	6	13	44	16

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	35	31	24	7	3	66	10	72
2017	IS-03	61	31	0	8	0	92	8	13
2017	IS-04	36	46	13	0	5	82	5	22
2017	IS-05	36	22	28	14	0	57	14	14
2017	IS-06	6	25	49	14	6	32	20	16

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	24	33	27	9	8	56	17	72
2017	IS-03	16	54	8	8	15	70	23	13
2017	IS-04	45	27	18	5	5	73	9	22
2017	IS-05	14	35	44	0	7	49	7	14
2017	IS-06	13	18	51	6	12	31	19	16

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	20	43	25	8	1	1	1	65	10	72
2017	IS-03	15	54	23	8	0	0	0	69	8	13
2017	IS-04	23	36	23	9	5	5	0	62	14	22
2017	IS-05	22	28	35	7	0	0	7	55	8	14
2017	IS-06	13	44	31	12	0	0	0	57	12	16

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	18	35	27	18	1	53	19	72
2017	IS-03	23	39	15	23	0	62	23	13
2017	IS-04	14	36	27	18	5	50	23	22
2017	IS-05	22	28	49	0	0	51	0	14
2017	IS-06	7	39	24	31	0	46	31	16

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	22	28	26	16	7	1	51	22	72
2017	IS-03	39	15	38	8	0	0	54	8	13
2017	IS-04	14	45	18	14	9	0	59	23	22
2017	IS-05	14	29	29	14	6	7	47	22	14
2017	IS-06	19	12	24	33	12	0	32	45	16

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	28	36	31	4	1	65	4	72
2017	IS-03	39	38	23	0	0	77	0	13
2017	IS-04	36	32	27	5	0	68	5	22
2017	IS-05	36	43	14	0	7	84	0	14
2017	IS-06	0	50	44	6	0	50	6	16

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	58	27	11	1	3	85	4	72
2017	IS-03	62	8	23	0	8	69	8	13
2017	IS-04	73	23	5	0	0	95	0	22
2017	IS-05	43	36	14	0	7	78	7	14
2017	IS-06	44	39	11	6	0	83	6	16

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	75	17	1	1	3	3	94	4	72
2017	IS-03	77	15	0	0	0	8	100	0	13
2017	IS-04	82	18	0	0	0	0	100	0	22
2017	IS-05	64	14	0	7	7	7	84	16	14
2017	IS-06	68	20	6	0	6	0	88	6	16

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	52	33	6	3	3	4	88	6	72
2017	IS-03	62	23	0	8	0	8	92	8	13
2017	IS-04	50	41	9	0	0	0	91	0	22
2017	IS-05	44	34	7	0	0	14	92	0	14
2017	IS-06	50	31	6	0	12	0	81	12	16

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	53	25	12	6	1	3	80	7	72
2017	IS-03	54	23	15	0	0	8	83	0	13
2017	IS-04	64	23	9	5	0	0	86	5	22
2017	IS-05	28	28	22	15	0	7	60	16	14
2017	IS-06	62	26	5	0	6	0	89	6	16

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	54	11	1	4	3	26	89	9	72
2017	IS-03	54	0	8	8	0	31	78	11	13
2017	IS-04	68	5	0	0	0	27	100	0	22
2017	IS-05	43	0	0	7	0	50	86	14	14
2017	IS-06	44	38	0	6	12	0	82	18	16

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Total responses
2017	IS	75	15	3	1	6	97	72
2017	IS-03	69	8	8	0	15	91	13
2017	IS-04	77	18	0	0	5	100	22
2017	IS-05	72	13	0	7	7	100	14
2017	IS-06	75	19	6	0	0	94	16

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	66	13	4	6	7	4	82	13	72
2017	IS-03	54	0	0	15	23	8	59	41	13
2017	IS-04	77	9	9	0	5	0	86	5	22
2017	IS-05	64	29	0	0	0	7	100	0	14
2017	IS-06	75	13	0	0	6	6	93	7	16

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	47	33	13	6	1	80	7	71
2017	IS-03	31	31	15	15	8	62	23	13
2017	IS-04	43	38	19	0	0	81	0	21
2017	IS-05	57	36	7	0	0	93	0	14
2017	IS-06	58	30	6	6	0	88	6	16

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	5	33	41	18	3	39	21	72
2017	IS-03	0	39	46	15	0	39	15	13
2017	IS-04	9	41	41	9	0	50	9	22
2017	IS-05	7	22	20	51	0	28	51	14
2017	IS-06	0	37	51	6	6	37	12	16

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	5	24	42	25	4	29	29	72
2017	IS-03	8	23	53	16	0	16	31	13
2017	IS-04	5	5	45	46	0	46	9	22
2017	IS-05	7	37	28	14	14	28	44	14
2017	IS-06	6	31	45	18	0	18	37	16

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	35	47	11	4	1	1	83	6	71
2017	IS-03	31	38	15	8	0	8	75	8	13
2017	IS-04	50	41	0	5	5	0	91	9	22
2017	IS-05	14	58	20	7	0	0	72	7	14
2017	IS-06	53	40	6	0	0	0	94	0	15

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	17	51	18	11	1	1	69	13	72
2017	IS-03	16	69	0	15	0	0	85	15	13
2017	IS-04	27	45	14	14	0	0	73	14	22
2017	IS-05	8	51	20	7	7	7	63	16	14
2017	IS-06	19	55	14	12	0	0	74	12	16

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	IS	11	89	72
2017	IS-06	0	100	16
2014	IS	9	91	74

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	29	18	30	10	11	3	30	70	72
2017	IS-03	15	24	38	8	15	0	15	85	13
2017	IS-04	41	9	36	9	5	0	41	59	22
2017	IS-05	35	14	14	14	22	0	35	65	14
2017	IS-06	25	24	27	6	6	11	28	72	16

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	IS	26	49
2017	IS-03	18	11
2017	IS-04	23	13
2017	IS-06	19	10

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	IS	37	49
2017	IS-03	55	11
2017	IS-04	39	13
2017	IS-06	10	10

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	IS	14	49
2017	IS-03	18	11
2017	IS-04	23	13
2017	IS-06	0	10

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	IS	47	49
2017	IS-03	27	11
2017	IS-04	38	13
2017	IS-06	50	10

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	IS	8	49
2017	IS-03	0	11
2017	IS-04	15	13
2017	IS-06	10	10

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	IS	35	49
2017	IS-03	54	11
2017	IS-04	23	13
2017	IS-06	31	10

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	IS	4	43	29	8	4	12	49
2017	IS-03	0	46	36	0	0	18	11
2017	IS-04	8	46	31	8	8	0	13
2017	IS-06	0	39	22	20	0	19	10

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	6	29	17	22	18	2	6	38	44	49
2017	IS-03	0	19	27	9	36	0	9	21	49	11
2017	IS-04	15	8	15	23	23	8	8	27	55	13
2017	IS-06	0	49	31	10	10	0	0	49	19	10

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	IS	4	13	8	15	55	2	4	18	74	49
2017	IS-03	0	9	9	27	55	0	0	9	82	11
2017	IS-04	8	8	8	8	54	8	7	18	73	13
2017	IS-06	0	20	10	22	49	0	0	20	70	10

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canadian Heritage by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies