2017 Public Service Employee Survey Results for Canadian Heritage by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	35	8	2	0	0	91	2	57
2017	Communications or public affairs	50	39	2	6	2	0	89	8	91
2017	Security	43	50	0	7	0	0	93	7	14
2017	Science and technology	51	38	0	8	4	0	88	12	24
2017	Administration and operations	40	47	4	8	2	0	87	9	274
2017	Human resources	58	35	6	1	0	0	93	1	68
2017	Financial management	49	47	3	2	0	0	95	2	59
2017	Procurement	39	40	0	21	0	0	79	21	10
2017	Information management	44	50	0	6	0	0	94	6	24
2017	Information technology	47	34	12	5	2	0	81	7	56
2017	Internal audit	46	48	0	0	6	0	94	6	15
2017	Evaluation	40	51	0	0	8	0	92	8	11
2017	Data sciences	36	45	0	9	9	0	81	19	10
2017	Policy	37	47	5	7	3	0	84	11	160
2017	Project management	34	50	3	11	2	0	84	13	139
2017	Other services to the public	38	50	3	5	4	0	88	9	60
2017	None of the above	37	49	4	8	3	0	85	11	159
2014	Client contact centre	36	52	5	6	1	0	88	7	63
2014	Communications or public affairs	32	46	6	12	3	1	79	14	111
2014	Access to information and privacy	24	60	16	0	0	0	84	0	12
2014	Security	27	46	0	18	0	9	80	20	11
2014	Science and technology	26	54	7	9	4	0	80	13	25
2014	Administration and operations	37	51	4	7	1	0	88	8	358
2014	Human resources	54	44	1	1	0	0	97	1	73
2014	Financial management	48	41	4	5	3	0	88	8	77
2014	Information management	21	68	2	3	6	0	89	9	31
2014	Information technology	34	52	6	6	1	0	87	7	70
2014	Internal audit	29	64	0	0	7	0	93	7	14
2014	Evaluation	21	53	10	16	0	0	74	16	17
2014	Other services to the public	37	50	4	8	2	0	87	9	117
2014	None of the above	29	49	7	13	3	0	77	16	325

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	71	26	3	0	0	0	0	97	0	57
2017	Communications or public affairs	69	27	3	1	0	0	0	96	1	91
2017	Security	61	32	0	7	0	0	0	93	7	13
2017	Science and technology	68	8	4	20	0	0	0	76	20	24
2017	Administration and operations	59	35	2	4	0	0	0	94	4	273
2017	Human resources	71	23	6	0	0	0	0	94	0	68
2017	Financial management	77	20	0	2	2	0	0	97	3	59
2017	Procurement	89	11	0	0	0	0	0	100	0	10
2017	Information management	66	28	0	6	0	0	0	94	6	24
2017	Information technology	61	19	10	3	2	2	2	84	5	55
2017	Internal audit	64	24	0	12	0	0	0	88	12	15
2017	Evaluation	66	34	0	0	0	0	0	100	0	11
2017	Data sciences	44	28	9	9	0	0	9	80	10	10
2017	Policy	73	22	3	1	1	1	0	95	2	159
2017	Project management	68	24	5	2	1	0	0	92	3	138
2017	Other services to the public	76	19	3	3	0	0	0	94	3	60
2017	None of the above	67	24	4	4	0	0	1	91	4	158
2014	Client contact centre	59	36	3	0	1	0	0	96	1	63
2014	Communications or public affairs	63	24	7	3	0	1	1	89	3	111
2014	Access to information and privacy	32	50	10	0	8	0	0	82	8	12
2014	Security	54	9	9	0	18	0	9	70	20	11
2014	Science and technology	63	23	0	4	4	5	0	91	9	25
2014	Administration and operations	68	26	2	3	1	0	0	94	4	358
2014	Human resources	71	26	3	0	0	0	0	97	0	73
2014	Financial management	67	28	1	4	0	0	0	95	4	77
2014	Information management	64	36	0	0	0	0	0	100	0	31
2014	Information technology	59	35	3	1	1	0	0	94	3	70
2014	Internal audit	64	21	7	0	0	0	7	92	0	14
2014	Evaluation	53	42	5	0	0	0	0	95	0	17
2014	Other services to the public	69	25	4	2	1	0	0	93	2	117
2014	None of the above	66	24	4	4	2	0	0	90	6	326

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	27	19	0	2	0	80	2	57
2017	Communications or public affairs	52	35	9	3	2	0	86	5	91
2017	Security	43	29	0	14	7	7	78	22	14
2017	Science and technology	65	20	4	8	0	4	88	8	24
2017	Administration and operations	53	34	8	4	1	0	87	5	274
2017	Human resources	62	27	3	7	1	0	89	8	68
2017	Financial management	49	41	6	3	2	0	90	5	59
2017	Procurement	69	11	10	10	0	0	80	10	10
2017	Information management	64	28	4	4	0	0	92	4	24
2017	Information technology	50	27	9	5	5	3	80	11	56
2017	Internal audit	41	29	18	6	6	0	70	12	15
2017	Evaluation	66	34	0	0	0	0	100	0	11
2017	Data sciences	37	36	0	18	9	0	73	27	10
2017	Policy	61	28	5	7	1	0	88	7	160
2017	Project management	50	35	4	8	3	0	86	11	139
2017	Other services to the public	74	20	3	2	2	0	94	3	60
2017	None of the above	52	33	6	7	1	1	86	8	159
2014	Client contact centre	37	34	9	18	1	0	71	20	62
2014	Communications or public affairs	53	26	5	8	7	1	80	15	111
2014	Access to information and privacy	55	36	0	8	0	0	92	8	12
2014	Security	36	18	18	0	18	9	60	20	11
2014	Science and technology	62	22	3	8	4	0	84	12	25
2014	Administration and operations	54	29	6	9	2	0	84	11	358
2014	Human resources	57	29	1	12	0	0	86	12	73
2014	Financial management	53	32	4	12	0	0	85	12	77
2014	Information management	45	37	8	7	3	0	82	10	31
2014	Information technology	50	28	9	7	6	0	78	13	70
2014	Internal audit	36	43	7	14	0	0	79	14	14
2014	Evaluation	52	27	11	5	5	0	79	10	17
2014	Other services to the public	57	31	5	7	0	0	88	7	117
2014	None of the above	49	32	5	10	3	0	82	13	325

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	27	11	7	0	0	82	7	57
2017	Communications or public affairs	44	41	10	3	1	0	86	4	91
2017	Security	48	35	17	0	0	0	83	0	13
2017	Science and technology	69	27	0	4	0	0	96	4	24
2017	Administration and operations	47	39	7	7	0	0	86	7	274
2017	Human resources	65	31	0	4	0	0	96	4	68
2017	Financial management	50	41	4	5	0	0	91	5	59
2017	Procurement	69	10	0	21	0	0	79	21	10
2017	Information management	56	26	7	11	0	0	82	11	24
2017	Information technology	53	33	5	7	2	0	86	9	56
2017	Internal audit	47	36	0	12	6	0	83	17	15
2017	Evaluation	32	43	8	16	0	0	75	16	11
2017	Data sciences	44	38	18	0	0	0	82	0	10
2017	Policy	48	41	3	3	4	0	89	8	160
2017	Project management	41	39	6	9	4	0	80	14	139
2017	Other services to the public	56	28	3	11	2	0	85	12	60
2017	None of the above	52	38	5	3	2	0	90	5	159
2014	Client contact centre	39	45	10	6	0	0	83	6	63
2014	Communications or public affairs	49	34	4	10	3	1	84	13	111
2014	Access to information and privacy	32	60	8	0	0	0	92	0	12
2014	Security	27	37	9	8	9	9	71	19	11
2014	Science and technology	56	27	8	9	0	0	84	9	25
2014	Administration and operations	48	38	8	4	2	0	87	6	358
2014	Human resources	50	43	5	0	3	0	93	3	73
2014	Financial management	49	41	5	3	3	0	89	5	77
2014	Information management	37	36	12	13	3	0	73	16	31
2014	Information technology	41	36	14	7	3	0	76	10	70
2014	Internal audit	36	43	7	7	7	0	79	14	14
2014	Evaluation	36	54	10	0	0	0	90	0	17
2014	Other services to the public	43	40	8	6	3	0	83	9	117
2014	None of the above	39	39	7	10	5	0	78	15	326

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	36	41	10	11	3	0	0	77	14	57
2017	Communications or public affairs	35	41	14	6	1	0	2	78	8	91
2017	Security	39	40	7	7	7	0	0	79	14	14
2017	Science and technology	25	57	11	4	0	0	4	85	4	24
2017	Administration and operations	30	46	11	10	1	1	1	77	11	274
2017	Human resources	54	30	13	3	0	0	0	84	3	68
2017	Financial management	41	39	7	9	4	0	0	80	13	59
2017	Procurement	49	20	20	11	0	0	0	69	11	10
2017	Information management	52	32	7	10	0	0	0	83	10	24
2017	Information technology	38	42	9	7	2	2	0	82	9	56
2017	Internal audit	58	30	0	6	6	0	0	88	12	15
2017	Evaluation	24	60	8	8	0	0	0	84	8	11
2017	Data sciences	0	63	8	29	0	0	0	63	29	10
2017	Policy	33	40	12	10	4	1	1	74	14	160
2017	Project management	27	52	7	10	3	0	1	80	13	139
2017	Other services to the public	42	44	11	3	0	0	0	86	3	60
2017	None of the above	30	44	10	12	2	0	2	76	14	159
2014	Client contact centre	35	36	8	18	3	0	0	71	21	63
2014	Communications or public affairs	40	35	10	10	1	1	4	78	11	110
2014	Access to information and privacy	16	42	34	0	8	0	0	58	8	12
2014	Security	29	40	10	0	10	0	10	77	11	10
2014	Science and technology	26	46	20	4	4	0	0	72	8	25
2014	Administration and operations	33	44	13	7	2	0	0	78	9	358
2014	Human resources	50	34	12	0	4	0	0	84	4	73
2014	Financial management	37	36	15	6	4	0	1	74	10	77
2014	Information management	39	34	6	18	0	0	3	75	18	31
2014	Information technology	16	30	18	25	9	0	2	47	34	70
2014	Internal audit	50	21	21	7	0	0	0	71	7	14
2014	Evaluation	21	53	11	5	5	0	5	78	10	17
2014	Other services to the public	31	44	10	12	3	0	0	75	15	117
2014	None of the above	25	44	14	11	5	0	0	69	16	326

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	37	42	17	2	3	0	79	4	56
2017	Communications or public affairs	55	37	4	3	1	0	91	4	91
2017	Security	36	28	14	16	7	0	64	22	14
2017	Science and technology	62	25	13	0	0	0	87	0	24
2017	Administration and operations	35	41	12	9	2	0	76	12	274
2017	Human resources	35	48	9	7	1	0	83	8	68
2017	Financial management	37	47	9	5	2	0	84	6	59
2017	Procurement	40	51	10	0	0	0	90	0	10
2017	Information management	39	29	16	4	7	6	72	11	24
2017	Information technology	46	28	17	7	2	0	75	9	56
2017	Internal audit	30	64	0	0	6	0	94	6	15
2017	Evaluation	50	25	25	0	0	0	75	0	11
2017	Data sciences	55	35	9	0	0	0	91	0	10
2017	Policy	42	41	9	4	3	0	83	8	160
2017	Project management	47	39	7	6	1	0	87	7	138
2017	Other services to the public	54	35	8	2	2	0	89	3	60
2017	None of the above	44	39	11	3	3	0	83	6	158
2014	Client contact centre	36	39	17	3	5	0	75	8	63
2014	Communications or public affairs	41	41	9	6	3	1	82	9	111
2014	Access to information and privacy	16	42	18	0	24	0	58	24	12
2014	Security	9	46	9	8	18	9	60	29	11
2014	Science and technology	56	40	4	0	0	0	96	0	25
2014	Administration and operations	33	37	18	8	4	0	70	12	358
2014	Human resources	42	35	15	6	3	0	77	8	73
2014	Financial management	40	42	8	5	5	0	81	10	77
2014	Information management	56	21	13	4	3	3	80	7	31
2014	Information technology	38	42	11	5	4	0	79	9	70
2014	Internal audit	36	43	7	7	7	0	79	14	14
2014	Evaluation	37	53	10	0	0	0	90	0	17
2014	Other services to the public	39	38	11	9	3	0	77	12	117
2014	None of the above	41	40	10	7	3	0	80	10	326

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	38	13	2	3	0	0	83	4	56
2017	Communications or public affairs	60	35	3	2	0	0	0	95	2	91
2017	Security	50	7	22	7	14	0	0	57	21	14
2017	Science and technology	69	18	13	0	0	0	0	87	0	24
2017	Administration and operations	44	41	8	5	2	0	0	85	7	273
2017	Human resources	46	43	10	1	0	0	0	88	1	68
2017	Financial management	37	50	10	3	0	0	0	87	3	59
2017	Procurement	59	31	10	0	0	0	0	90	0	10
2017	Information management	38	25	23	7	7	0	0	63	14	24
2017	Information technology	52	32	5	8	3	0	0	83	12	56
2017	Internal audit	36	58	0	0	6	0	0	94	6	15
2017	Evaluation	50	33	8	8	0	0	0	83	8	11
2017	Data sciences	73	27	0	0	0	0	0	100	0	10
2017	Policy	48	36	7	4	5	0	0	84	9	158
2017	Project management	54	33	3	8	2	0	0	87	10	137
2017	Other services to the public	66	27	3	3	2	0	0	92	5	60
2017	None of the above	51	37	4	5	3	0	0	88	8	159
2014	Client contact centre	32	56	7	3	2	0	0	88	5	63
2014	Communications or public affairs	51	32	8	5	3	0	1	84	8	111
2014	Access to information and privacy	24	23	29	8	16	0	0	47	24	12
2014	Security	28	27	9	8	18	0	9	60	29	11
2014	Science and technology	61	35	4	0	0	0	0	96	0	25
2014	Administration and operations	38	38	11	9	3	0	0	76	12	358
2014	Human resources	49	35	10	4	3	0	0	84	6	73
2014	Financial management	50	33	8	5	4	0	0	83	9	77
2014	Information management	65	29	0	0	6	0	0	94	6	31
2014	Information technology	48	32	13	4	1	1	0	82	6	70
2014	Internal audit	36	57	7	0	0	0	0	93	0	14
2014	Evaluation	37	36	10	16	0	0	0	73	16	17
2014	Other services to the public	48	31	7	11	2	0	0	80	14	117
2014	None of the above	47	35	7	9	2	0	0	82	11	326

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	51	38	5	6	0	0	0	89	6	56
2017	Communications or public affairs	50	44	3	3	0	0	0	94	3	91
2017	Security	39	45	9	7	0	0	0	84	7	14
2017	Science and technology	87	13	0	0	0	0	0	100	0	24
2017	Administration and operations	49	43	5	2	2	0	0	91	4	273
2017	Human resources	56	38	3	1	1	0	0	94	3	68
2017	Financial management	50	39	3	5	2	2	0	90	6	59
2017	Procurement	69	20	0	11	0	0	0	89	11	10
2017	Information management	57	31	8	4	0	0	0	88	4	24
2017	Information technology	54	36	8	2	0	0	0	90	2	56
2017	Internal audit	71	12	17	0	0	0	0	83	0	15
2017	Evaluation	40	43	8	8	0	0	0	83	8	11
2017	Data sciences	72	28	0	0	0	0	0	100	0	10
2017	Policy	54	36	6	2	2	1	0	91	3	160
2017	Project management	47	40	8	2	1	0	1	88	4	138
2017	Other services to the public	63	31	5	0	2	0	0	94	2	60
2017	None of the above	56	33	6	2	3	1	0	89	5	158
2014	Client contact centre	48	42	9	1	0	0	0	89	1	63
2014	Communications or public affairs	48	44	2	4	1	0	2	94	5	110
2014	Access to information and privacy	24	58	10	8	0	0	0	82	8	12
2014	Security	63	28	0	0	0	0	9	100	0	11
2014	Science and technology	71	19	4	0	0	5	0	95	0	25
2014	Administration and operations	48	41	5	4	1	1	0	90	5	357
2014	Human resources	59	38	3	0	0	0	0	97	0	73
2014	Financial management	50	39	5	3	3	0	0	89	5	77
2014	Information management	47	43	6	3	0	0	0	91	3	31
2014	Information technology	44	34	13	5	4	0	0	77	9	70
2014	Internal audit	36	43	14	0	7	0	0	79	7	14
2014	Evaluation	32	58	5	0	0	5	0	94	0	17
2014	Other services to the public	49	39	5	7	0	1	0	88	7	117
2014	None of the above	45	36	11	7	1	0	0	81	8	326

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	49	33	13	5	0	0	0	82	5	56
2017	Communications or public affairs	48	34	7	9	1	0	0	83	10	91
2017	Security	50	22	0	14	7	0	7	78	22	14
2017	Science and technology	53	31	0	4	0	4	8	95	5	24
2017	Administration and operations	43	39	8	6	4	0	0	82	10	274
2017	Human resources	66	21	8	6	0	0	0	86	6	68
2017	Financial management	62	26	5	8	0	0	0	88	8	59
2017	Procurement	29	30	10	21	10	0	0	59	31	10
2017	Information management	50	33	8	4	0	0	6	88	4	24
2017	Information technology	52	37	5	4	0	0	2	91	4	56
2017	Internal audit	53	29	6	6	6	0	0	83	12	15
2017	Evaluation	51	25	8	8	8	0	0	75	16	11
2017	Data sciences	62	20	19	0	0	0	0	81	0	10
2017	Policy	41	36	8	8	6	0	1	77	14	160
2017	Project management	45	36	5	9	3	0	1	83	12	138
2017	Other services to the public	49	40	3	3	2	0	3	92	5	60
2017	None of the above	46	36	6	4	7	0	1	83	11	159
2014	Client contact centre	47	28	13	8	3	1	0	76	11	63
2014	Communications or public affairs	41	33	10	11	4	0	1	75	14	111
2014	Access to information and privacy	34	18	8	23	16	0	0	53	39	12
2014	Security	45	37	9	0	0	0	9	90	0	11
2014	Science and technology	53	31	12	4	0	0	0	84	4	25
2014	Administration and operations	42	37	10	7	2	1	2	81	9	358
2014	Human resources	56	30	9	5	0	0	0	86	5	73
2014	Financial management	51	30	10	5	4	0	0	81	9	77
2014	Information management	40	30	18	6	4	0	3	72	10	31
2014	Information technology	34	45	10	4	4	3	0	81	9	70
2014	Internal audit	29	50	7	7	7	0	0	79	14	14
2014	Evaluation	43	26	10	10	0	0	11	77	12	17
2014	Other services to the public	45	37	6	7	2	2	2	85	9	117
2014	None of the above	42	36	9	7	5	0	1	79	12	326

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	28	13	3	3	0	4	80	6	56
2017	Communications or public affairs	52	23	4	6	4	2	8	83	12	91
2017	Security	26	36	18	7	0	0	14	71	8	14
2017	Science and technology	37	13	12	12	8	9	8	60	25	23
2017	Administration and operations	35	22	10	11	5	3	14	69	19	274
2017	Human resources	35	18	5	7	6	5	24	75	18	68
2017	Financial management	39	32	10	3	2	0	14	83	5	59
2017	Procurement	30	0	10	21	0	0	39	49	35	10
2017	Information management	38	24	15	7	0	0	15	74	9	24
2017	Information technology	46	16	9	10	2	2	15	75	15	56
2017	Internal audit	35	36	0	0	17	0	11	80	20	15
2017	Evaluation	16	8	17	17	8	8	26	37	38	11
2017	Data sciences	26	9	20	9	9	9	18	49	25	10
2017	Policy	32	25	8	13	8	4	10	66	25	159
2017	Project management	38	29	8	12	4	1	7	73	18	137
2017	Other services to the public	44	26	11	0	6	2	12	81	7	60
2017	None of the above	39	22	7	8	6	1	17	74	17	159
2014	Client contact centre	36	34	5	4	6	1	14	82	13	63
2014	Communications or public affairs	36	32	8	10	4	0	10	75	16	111
2014	Access to information and privacy	16	18	23	27	16	0	0	34	42	12
2014	Security	36	37	9	0	0	0	18	89	0	11
2014	Science and technology	45	19	24	4	4	0	4	66	9	25
2014	Administration and operations	34	28	10	7	6	1	14	73	14	358
2014	Human resources	25	29	6	7	4	7	22	76	15	73
2014	Financial management	36	16	14	6	6	0	21	66	16	77
2014	Information management	33	20	14	6	9	0	18	65	18	31
2014	Information technology	24	26	19	4	14	1	11	57	21	70
2014	Internal audit	21	43	7	7	14	7	0	69	23	14
2014	Evaluation	16	26	0	26	5	0	27	57	43	17
2014	Other services to the public	36	21	9	11	5	2	17	70	19	117
2014	None of the above	26	30	11	11	12	1	9	62	25	326

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	51	12	3	3	0	0	82	6	57
2017	Communications or public affairs	36	54	3	7	0	0	0	90	7	90
2017	Security	50	14	7	16	14	0	0	64	29	14
2017	Science and technology	45	37	14	4	0	0	0	82	4	24
2017	Administration and operations	30	51	7	9	3	0	0	81	12	274
2017	Human resources	34	48	10	3	6	0	0	82	8	68
2017	Financial management	32	49	15	3	2	0	0	80	5	59
2017	Procurement	20	59	10	11	0	0	0	79	11	10
2017	Information management	39	35	6	13	7	0	0	74	20	24
2017	Information technology	39	35	21	3	2	0	0	74	5	56
2017	Internal audit	30	53	12	6	0	0	0	83	6	15
2017	Evaluation	32	59	0	8	0	0	0	92	8	11
2017	Data sciences	56	35	0	9	0	0	0	91	9	10
2017	Policy	36	40	10	11	3	0	0	76	14	159
2017	Project management	40	50	4	4	2	0	0	89	6	139
2017	Other services to the public	53	38	5	3	2	0	0	91	5	60
2017	None of the above	41	40	8	4	7	0	0	81	11	159
2014	Client contact centre	37	49	10	2	3	0	0	85	5	63
2014	Communications or public affairs	30	46	10	8	4	0	1	77	12	111
2014	Access to information and privacy	8	42	26	8	16	0	0	50	24	12
2014	Security	18	28	37	8	0	0	9	50	9	11
2014	Science and technology	47	49	4	0	0	0	0	96	0	25
2014	Administration and operations	28	44	15	9	4	0	0	73	13	358
2014	Human resources	37	42	14	6	1	0	0	79	7	73
2014	Financial management	29	49	12	8	3	0	0	78	10	77
2014	Information management	54	37	6	0	3	0	0	91	3	31
2014	Information technology	23	47	19	2	7	1	0	71	10	70
2014	Internal audit	21	64	0	14	0	0	0	86	14	14
2014	Evaluation	37	42	10	10	0	0	0	79	10	17
2014	Other services to the public	24	55	11	8	2	0	0	80	10	117
2014	None of the above	32	45	11	9	4	0	0	77	12	326

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	42	18	4	5	0	0	74	9	57
2017	Communications or public affairs	44	38	15	2	1	0	0	82	3	89
2017	Security	27	41	11	7	14	0	0	68	21	14
2017	Science and technology	33	48	0	15	4	0	0	81	19	24
2017	Administration and operations	32	41	13	10	3	0	0	73	14	274
2017	Human resources	41	38	11	7	3	0	0	79	10	68
2017	Financial management	41	29	20	5	5	0	0	70	9	59
2017	Procurement	30	10	10	41	10	0	0	40	51	10
2017	Information management	42	25	10	15	7	0	0	67	22	24
2017	Information technology	37	30	19	14	0	0	0	66	14	56
2017	Internal audit	41	30	11	12	6	0	0	71	17	15
2017	Evaluation	50	33	0	8	8	0	0	83	17	11
2017	Data sciences	38	53	0	0	9	0	0	91	9	10
2017	Policy	36	35	12	10	7	0	0	71	17	159
2017	Project management	27	44	14	11	3	0	0	71	15	139
2017	Other services to the public	44	35	12	5	5	0	0	79	9	60
2017	None of the above	37	37	11	7	8	1	0	74	15	159
2014	Client contact centre	31	40	21	3	5	0	0	71	8	63
2014	Communications or public affairs	32	29	15	17	6	0	1	61	24	111
2014	Access to information and privacy	16	18	50	0	16	0	0	34	16	12
2014	Security	18	36	28	9	0	0	9	60	10	11
2014	Science and technology	37	35	16	12	0	0	0	72	12	25
2014	Administration and operations	30	41	18	8	3	0	0	70	12	358
2014	Human resources	42	42	8	6	3	0	0	84	8	73
2014	Financial management	33	41	16	5	5	0	0	74	10	77
2014	Information management	42	33	13	9	3	0	0	75	12	31
2014	Information technology	27	41	14	8	8	0	1	69	16	70
2014	Internal audit	21	71	0	7	0	0	0	93	7	14
2014	Evaluation	33	52	10	0	5	0	0	85	5	17
2014	Other services to the public	29	43	10	13	6	0	0	72	19	117
2014	None of the above	30	34	15	16	3	1	0	65	20	326

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	42	10	5	6	0	80	10	57
2017	Communications or public affairs	28	40	16	13	3	0	68	16	90
2017	Security	36	28	16	7	14	0	64	21	14
2017	Science and technology	51	44	5	0	0	0	95	0	24
2017	Administration and operations	30	49	11	8	2	0	79	10	274
2017	Human resources	38	35	14	8	4	0	73	13	68
2017	Financial management	32	45	11	8	5	0	76	12	59
2017	Procurement	30	40	20	11	0	0	69	11	10
2017	Information management	50	28	3	12	7	0	78	19	24
2017	Information technology	27	51	12	7	2	2	79	9	56
2017	Internal audit	42	35	6	0	17	0	77	17	15
2017	Evaluation	50	16	17	17	0	0	66	17	11
2017	Data sciences	27	56	9	0	9	0	82	9	10
2017	Policy	28	38	14	12	7	0	66	20	159
2017	Project management	35	46	8	8	3	0	81	11	138
2017	Other services to the public	45	43	6	3	3	0	87	6	60
2017	None of the above	37	39	12	9	4	0	75	13	159

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	42	11	3	4	0	0	82	7	57
2017	Communications or public affairs	38	49	9	2	2	0	0	87	4	90
2017	Security	32	39	9	7	14	0	0	71	21	14
2017	Science and technology	59	32	0	0	0	9	0	100	0	24
2017	Administration and operations	39	48	9	3	1	0	0	88	4	273
2017	Human resources	42	36	16	3	1	1	0	79	4	68
2017	Financial management	41	44	9	5	2	0	0	85	6	59
2017	Procurement	40	29	20	11	0	0	0	69	11	10
2017	Information management	52	33	8	7	0	0	0	85	7	24
2017	Information technology	42	35	12	8	0	0	2	79	9	56
2017	Internal audit	53	42	6	0	0	0	0	94	0	15
2017	Evaluation	59	41	0	0	0	0	0	100	0	11
2017	Data sciences	64	27	0	0	9	0	0	91	9	10
2017	Policy	40	38	9	9	3	0	0	78	13	160
2017	Project management	45	47	6	1	1	0	0	92	3	139
2017	Other services to the public	61	28	6	2	3	0	0	89	5	59
2017	None of the above	46	39	6	5	3	1	0	85	8	159
2014	Client contact centre	43	43	8	6	0	0	0	86	6	63
2014	Communications or public affairs	35	46	13	4	1	0	1	82	4	111
2014	Access to information and privacy	26	34	32	8	0	0	0	60	8	12
2014	Security	27	45	18	0	0	0	9	80	0	11
2014	Science and technology	52	44	0	4	0	0	0	96	4	25
2014	Administration and operations	33	49	10	4	2	1	0	83	6	358
2014	Human resources	42	40	11	5	0	0	1	83	6	73
2014	Financial management	39	46	13	1	1	0	0	85	3	77
2014	Information management	45	33	10	8	4	0	0	78	12	31
2014	Information technology	35	40	17	6	2	0	0	74	8	70
2014	Internal audit	50	50	0	0	0	0	0	100	0	14
2014	Evaluation	37	42	21	0	0	0	0	79	0	17
2014	Other services to the public	39	48	5	5	2	0	0	88	7	117
2014	None of the above	44	35	10	8	2	0	0	80	10	326

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	46	19	5	6	0	71	10	57
2017	Communications or public affairs	36	48	11	3	2	0	83	5	90
2017	Security	36	28	9	7	21	0	64	28	14
2017	Science and technology	43	33	8	4	4	9	83	8	24
2017	Administration and operations	32	44	12	10	3	0	76	13	273
2017	Human resources	38	40	10	6	6	1	79	12	68
2017	Financial management	44	35	12	2	6	2	80	8	59
2017	Procurement	10	40	29	21	0	0	49	21	10
2017	Information management	36	33	15	8	7	0	70	15	24
2017	Information technology	40	30	20	11	0	0	70	11	55
2017	Internal audit	41	36	12	0	12	0	77	12	15
2017	Evaluation	42	41	8	0	8	0	83	8	11
2017	Data sciences	64	19	0	9	9	0	82	18	10
2017	Policy	38	34	12	9	7	0	72	16	160
2017	Project management	37	42	10	9	4	0	78	12	139
2017	Other services to the public	40	38	11	8	3	0	79	11	60
2017	None of the above	37	40	5	6	11	1	78	16	157

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	30	12	0	3	0	0	85	3	57
2017	Communications or public affairs	53	35	9	3	0	0	0	88	3	90
2017	Security	50	29	0	7	14	0	0	79	21	14
2017	Science and technology	59	28	0	4	0	9	0	96	4	24
2017	Administration and operations	48	37	11	3	1	0	0	85	4	272
2017	Human resources	45	46	6	3	0	0	0	92	3	68
2017	Financial management	47	38	14	0	2	0	0	85	2	58
2017	Procurement	40	49	0	11	0	0	0	89	11	10
2017	Information management	54	26	9	4	7	0	0	80	11	24
2017	Information technology	52	33	13	2	0	0	0	85	2	56
2017	Internal audit	77	17	0	6	0	0	0	94	6	15
2017	Evaluation	59	33	8	0	0	0	0	92	0	11
2017	Data sciences	82	9	0	9	0	0	0	91	9	10
2017	Policy	50	32	12	4	2	0	0	82	6	160
2017	Project management	54	41	3	1	1	0	0	95	2	139
2017	Other services to the public	61	30	7	0	2	0	0	92	2	59
2017	None of the above	54	32	9	3	3	0	0	85	6	158
2014	Client contact centre	63	34	0	0	3	0	0	97	3	63
2014	Communications or public affairs	50	38	6	3	2	0	1	89	5	111
2014	Access to information and privacy	24	52	16	8	0	0	0	76	8	12
2014	Security	27	37	27	0	0	0	9	71	0	11
2014	Science and technology	72	20	4	4	0	0	0	92	4	25
2014	Administration and operations	54	31	11	2	2	0	0	85	4	358
2014	Human resources	57	34	10	0	0	0	0	90	0	73
2014	Financial management	54	37	7	1	1	0	0	91	3	77
2014	Information management	66	30	4	0	0	0	0	96	0	31
2014	Information technology	53	32	10	2	1	1	0	86	4	70
2014	Internal audit	57	43	0	0	0	0	0	100	0	14
2014	Evaluation	36	48	10	5	0	0	0	85	5	17
2014	Other services to the public	58	34	6	2	0	0	0	92	2	117
2014	None of the above	58	32	6	3	1	0	0	90	4	325

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	40	36	14	5	6	0	0	76	11	57
2017	Communications or public affairs	42	40	12	5	1	0	0	82	6	91
2017	Security	36	14	9	21	14	0	7	54	37	14
2017	Science and technology	24	65	0	4	7	0	0	89	11	24
2017	Administration and operations	30	43	14	10	3	1	0	74	13	271
2017	Human resources	40	42	4	7	7	0	0	81	14	68
2017	Financial management	41	31	11	13	3	0	0	72	16	58
2017	Procurement	40	29	0	31	0	0	0	69	31	10
2017	Information management	39	46	0	8	7	0	0	85	15	24
2017	Information technology	38	32	16	11	2	0	2	71	13	56
2017	Internal audit	47	30	11	0	12	0	0	77	12	15
2017	Evaluation	32	33	8	8	0	0	18	80	10	11
2017	Data sciences	46	45	0	9	0	0	0	91	9	10
2017	Policy	33	35	14	12	6	0	0	68	18	160
2017	Project management	31	50	10	7	1	0	0	81	8	138
2017	Other services to the public	49	38	6	5	2	0	0	88	6	60
2017	None of the above	37	36	12	7	8	1	0	73	15	158
2014	Client contact centre	22	35	24	13	5	2	0	57	18	63
2014	Communications or public affairs	31	37	11	15	5	1	1	69	20	111
2014	Access to information and privacy	16	34	27	16	8	0	0	50	23	12
2014	Security	9	45	18	9	9	0	9	60	20	11
2014	Science and technology	24	61	7	8	0	0	0	85	8	25
2014	Administration and operations	24	46	14	10	4	0	1	71	14	358
2014	Human resources	37	34	18	8	1	0	1	72	9	73
2014	Financial management	26	48	15	8	4	0	0	74	12	77
2014	Information management	38	30	26	3	3	0	0	68	6	31
2014	Information technology	25	32	21	20	2	0	0	57	22	70
2014	Internal audit	21	64	7	7	0	0	0	86	7	14
2014	Evaluation	22	41	21	16	0	0	0	63	16	17
2014	Other services to the public	18	52	12	11	6	0	1	71	17	117
2014	None of the above	27	40	12	15	5	0	1	68	20	326

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	35	43	14	2	6	0	0	78	7	57
2017	Communications or public affairs	52	32	12	4	0	0	0	84	4	91
2017	Security	36	21	16	7	14	0	7	61	22	14
2017	Science and technology	65	11	12	4	4	4	0	79	8	24
2017	Administration and operations	36	42	12	7	3	0	0	78	10	271
2017	Human resources	44	32	11	10	3	0	0	76	13	68
2017	Financial management	46	30	15	8	2	0	0	76	9	58
2017	Procurement	30	39	0	31	0	0	0	69	31	10
2017	Information management	36	46	6	11	0	0	0	83	11	24
2017	Information technology	42	35	11	9	2	2	0	78	11	56
2017	Internal audit	54	23	6	6	12	0	0	77	17	15
2017	Evaluation	41	42	0	8	8	0	0	83	17	11
2017	Data sciences	46	54	0	0	0	0	0	100	0	10
2017	Policy	34	39	13	8	6	0	0	73	14	160
2017	Project management	45	37	10	7	1	0	0	81	8	139
2017	Other services to the public	49	40	6	2	3	0	0	89	5	60
2017	None of the above	42	39	6	7	7	0	0	80	14	158
2014	Client contact centre	30	40	16	8	0	2	4	74	9	62
2014	Communications or public affairs	38	33	13	9	6	0	1	72	15	111
2014	Access to information and privacy	16	37	24	16	8	0	0	53	23	12
2014	Security	9	45	28	9	0	0	9	60	10	11
2014	Science and technology	55	22	15	4	4	0	0	76	9	25
2014	Administration and operations	29	40	16	11	4	0	0	69	15	358
2014	Human resources	44	43	11	1	1	0	0	86	3	73
2014	Financial management	32	46	13	5	4	0	0	78	9	77
2014	Information management	47	38	12	0	3	0	0	85	3	31
2014	Information technology	28	39	17	13	4	0	0	66	17	70
2014	Internal audit	36	50	7	0	7	0	0	86	7	14
2014	Evaluation	32	31	15	16	5	0	0	64	21	17
2014	Other services to the public	28	40	16	13	4	0	0	67	17	117
2014	None of the above	24	41	13	11	10	0	0	66	21	325

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	43	10	2	7	0	0	81	9	56
2017	Communications or public affairs	40	37	15	3	2	2	0	79	5	91
2017	Security	50	29	7	7	7	0	0	79	14	14
2017	Science and technology	72	20	0	8	0	0	0	92	8	24
2017	Administration and operations	32	51	8	7	2	0	1	83	9	271
2017	Human resources	38	38	11	8	4	0	0	76	13	68
2017	Financial management	35	46	10	8	2	0	0	81	9	58
2017	Procurement	40	20	10	21	10	0	0	59	31	10
2017	Information management	31	40	15	11	3	0	0	71	15	24
2017	Information technology	28	51	12	7	0	2	0	80	7	56
2017	Internal audit	43	40	6	0	12	0	0	83	12	15
2017	Evaluation	24	51	8	8	8	0	0	75	16	11
2017	Data sciences	46	45	0	9	0	0	0	91	9	10
2017	Policy	39	35	16	7	2	2	1	75	9	160
2017	Project management	30	50	10	9	2	0	0	80	11	139
2017	Other services to the public	45	47	3	3	2	0	0	92	5	60
2017	None of the above	35	43	6	7	7	0	1	79	14	158
2014	Client contact centre	34	47	13	3	3	0	0	81	6	63
2014	Communications or public affairs	39	30	15	12	3	0	1	70	15	111
2014	Access to information and privacy	16	61	8	8	8	0	0	77	16	12
2014	Security	18	28	45	0	0	0	9	50	0	11
2014	Science and technology	48	33	4	16	0	0	0	80	16	25
2014	Administration and operations	35	40	17	6	2	1	0	76	8	358
2014	Human resources	48	36	14	3	0	0	0	84	3	73
2014	Financial management	31	50	10	6	3	0	0	81	9	77
2014	Information management	33	52	9	3	3	0	0	85	6	31
2014	Information technology	24	42	20	11	1	0	1	66	13	69
2014	Internal audit	21	50	28	0	0	0	0	72	0	14
2014	Evaluation	42	37	16	5	0	0	0	79	5	17
2014	Other services to the public	28	49	14	8	1	0	0	77	9	117
2014	None of the above	30	38	17	10	4	0	1	69	14	325

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	42	42	11	3	3	0	0	84	6	57
2017	Communications or public affairs	56	35	6	1	1	0	0	91	2	90
2017	Security	50	14	7	22	7	0	0	64	29	14
2017	Science and technology	62	29	0	0	0	9	0	100	0	24
2017	Administration and operations	37	44	12	3	3	0	0	81	7	271
2017	Human resources	39	41	14	4	1	0	0	80	6	68
2017	Financial management	49	36	10	5	0	0	0	85	5	58
2017	Procurement	40	29	20	11	0	0	0	69	11	10
2017	Information management	52	22	12	7	7	0	0	74	14	24
2017	Information technology	44	37	14	5	0	0	0	81	5	56
2017	Internal audit	41	47	6	6	0	0	0	88	6	15
2017	Evaluation	42	41	0	8	8	0	0	83	17	11
2017	Data sciences	55	35	9	0	0	0	0	91	0	10
2017	Policy	43	35	9	8	4	1	0	78	12	160
2017	Project management	44	44	7	4	1	0	0	88	5	139
2017	Other services to the public	62	27	10	0	2	0	0	89	2	60
2017	None of the above	47	36	7	7	4	0	0	83	11	158
2014	Client contact centre	36	54	6	3	1	0	0	89	5	63
2014	Communications or public affairs	43	41	8	4	4	0	1	84	8	111
2014	Access to information and privacy	8	45	23	8	16	0	0	53	24	12
2014	Security	36	37	9	8	0	0	9	81	9	11
2014	Science and technology	56	36	4	4	0	0	0	91	4	25
2014	Administration and operations	37	41	13	6	4	0	0	78	9	358
2014	Human resources	49	33	15	1	1	0	0	82	2	73
2014	Financial management	43	41	10	4	1	0	0	85	5	77
2014	Information management	59	38	0	3	0	0	0	97	3	31
2014	Information technology	27	47	18	7	1	0	0	74	8	70
2014	Internal audit	36	50	14	0	0	0	0	86	0	14
2014	Evaluation	53	21	26	0	0	0	0	74	0	17
2014	Other services to the public	36	44	13	6	1	0	0	80	7	117
2014	None of the above	35	43	13	6	2	0	0	79	8	324

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	45	38	8	6	2	0	2	84	8	57
2017	Communications or public affairs	29	51	10	7	3	0	0	80	10	91
2017	Security	68	18	14	0	0	0	0	86	0	14
2017	Science and technology	49	40	3	4	4	0	0	89	8	24
2017	Administration and operations	37	39	16	4	3	0	0	77	7	274
2017	Human resources	32	36	20	11	1	0	0	67	13	68
2017	Financial management	41	44	5	6	3	0	1	86	10	59
2017	Procurement	39	10	20	21	10	0	0	49	31	10
2017	Information management	56	25	11	4	0	3	0	84	4	24
2017	Information technology	43	40	12	2	1	0	2	84	3	56
2017	Internal audit	30	42	11	17	0	0	0	71	17	15
2017	Evaluation	50	25	17	0	8	0	0	75	8	11
2017	Data sciences	18	82	0	0	0	0	0	100	0	10
2017	Policy	39	38	12	5	6	0	0	76	11	160
2017	Project management	35	34	19	7	5	0	0	69	12	139
2017	Other services to the public	35	37	20	5	2	0	2	73	6	60
2017	None of the above	41	31	13	7	7	0	1	72	14	159
2014	Client contact centre	50	35	11	3	1	0	0	85	4	63
2014	Communications or public affairs	42	36	13	5	2	0	3	80	7	111
2014	Access to information and privacy	8	60	8	16	8	0	0	69	23	12
2014	Security	36	18	28	9	0	0	9	60	10	11
2014	Science and technology	44	29	12	12	4	0	0	73	16	25
2014	Administration and operations	35	41	15	6	3	0	0	76	9	358
2014	Human resources	32	40	14	10	3	0	1	73	13	73
2014	Financial management	36	37	18	8	1	0	0	73	9	77
2014	Information management	47	45	6	0	3	0	0	91	3	31
2014	Information technology	34	40	17	4	6	0	0	73	10	70
2014	Internal audit	29	36	36	0	0	0	0	64	0	14
2014	Evaluation	27	59	5	10	0	0	0	85	10	17
2014	Other services to the public	50	32	10	5	3	0	0	82	8	117
2014	None of the above	32	39	15	9	4	0	1	71	13	326

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	9	21	44	13	11	0	2	25	30	57
2017	Communications or public affairs	8	24	50	16	2	0	0	18	32	90
2017	Security	0	33	32	29	7	0	0	36	33	14
2017	Science and technology	0	10	19	48	19	4	0	69	11	24
2017	Administration and operations	10	26	35	17	7	3	3	25	37	272
2017	Human resources	11	15	37	23	9	3	1	34	28	67
2017	Financial management	9	19	35	29	6	0	2	36	29	59
2017	Procurement	10	51	30	10	0	0	0	10	60	10
2017	Information management	3	40	34	17	0	0	6	18	46	24
2017	Information technology	7	12	49	18	7	1	5	27	21	56
2017	Internal audit	6	17	30	12	24	0	11	40	26	15
2017	Evaluation	8	16	17	25	16	0	18	50	29	11
2017	Data sciences	0	55	19	9	17	0	0	27	55	10
2017	Policy	12	24	36	17	8	2	1	26	37	159
2017	Project management	5	24	41	20	6	1	3	27	30	138
2017	Other services to the public	9	20	45	16	9	0	0	25	30	60
2017	None of the above	6	24	35	17	12	1	4	31	32	158
2014	Client contact centre	7	36	39	10	8	0	0	18	43	63
2014	Communications or public affairs	4	31	33	17	8	0	6	27	38	111
2014	Access to information and privacy	8	32	60	0	0	0	0	0	40	12
2014	Security	0	46	28	8	9	0	9	19	50	11
2014	Science and technology	4	11	36	32	16	0	0	48	15	25
2014	Administration and operations	6	28	42	15	7	1	2	22	35	357
2014	Human resources	6	30	31	25	7	0	1	32	36	73
2014	Financial management	5	30	45	14	4	0	3	18	36	76
2014	Information management	14	30	47	7	3	0	0	9	44	31
2014	Information technology	14	39	30	4	8	1	3	13	56	69
2014	Internal audit	21	14	43	21	0	0	0	21	36	14
2014	Evaluation	0	29	36	23	0	0	12	26	33	16
2014	Other services to the public	7	24	42	14	11	1	2	26	31	116
2014	None of the above	8	28	40	14	8	1	2	23	37	326

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	9	24	31	19	7	5	57	16	57
2017	Communications or public affairs	5	12	27	33	21	2	0	55	18	90
2017	Security	14	14	16	22	27	0	7	53	30	14
2017	Science and technology	0	10	17	43	23	7	0	71	11	24
2017	Administration and operations	6	9	30	29	15	8	4	49	17	271
2017	Human resources	6	6	24	30	29	6	0	62	12	67
2017	Financial management	0	11	35	22	22	2	9	49	12	59
2017	Procurement	11	10	20	49	10	0	0	59	21	10
2017	Information management	7	7	25	41	15	4	0	59	14	24
2017	Information technology	2	19	32	18	10	11	8	35	26	56
2017	Internal audit	0	12	17	23	42	6	0	69	12	15
2017	Evaluation	8	8	32	17	16	0	18	40	20	11
2017	Data sciences	0	37	18	28	17	0	0	45	37	10
2017	Policy	7	16	25	24	21	5	1	49	25	160
2017	Project management	2	12	29	31	17	4	5	53	15	138
2017	Other services to the public	5	17	29	29	21	0	0	50	21	60
2017	None of the above	5	13	22	28	20	7	5	54	21	158
2014	Client contact centre	7	21	26	19	11	15	2	35	34	63
2014	Communications or public affairs	1	10	32	30	18	3	6	53	12	111
2014	Access to information and privacy	0	16	40	37	8	0	0	45	16	12
2014	Security	0	27	37	0	18	9	9	22	33	11
2014	Science and technology	3	9	27	49	12	0	0	61	12	25
2014	Administration and operations	6	15	36	27	9	3	4	39	22	355
2014	Human resources	1	13	29	27	19	6	5	52	16	73
2014	Financial management	6	18	27	30	9	4	6	43	27	77
2014	Information management	8	15	17	37	18	0	6	58	24	31
2014	Information technology	20	17	30	11	13	4	4	26	41	70
2014	Internal audit	0	21	36	43	0	0	0	43	21	14
2014	Evaluation	12	30	17	23	0	5	12	28	51	16
2014	Other services to the public	3	21	29	32	10	2	3	44	26	117
2014	None of the above	7	19	31	26	14	1	1	41	27	325

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	14	30	21	7	0	9	31	36	56
2017	Communications or public affairs	13	39	31	10	6	0	2	16	52	91
2017	Security	18	33	14	22	13	0	0	36	50	14
2017	Science and technology	7	31	33	22	3	4	0	25	40	24
2017	Administration and operations	18	28	35	9	6	2	3	15	48	272
2017	Human resources	13	13	37	22	15	0	0	37	26	67
2017	Financial management	2	28	42	22	5	0	2	28	30	59
2017	Procurement	20	41	30	10	0	0	0	10	60	10
2017	Information management	4	37	21	19	13	0	6	34	43	24
2017	Information technology	21	19	31	19	2	5	2	23	43	56
2017	Internal audit	0	29	17	30	18	6	0	51	30	15
2017	Evaluation	16	17	42	17	8	0	0	25	33	11
2017	Data sciences	18	18	47	9	9	0	0	17	35	10
2017	Policy	20	26	34	13	5	0	1	18	47	160
2017	Project management	19	34	29	11	4	1	1	16	54	139
2017	Other services to the public	20	21	37	3	17	0	3	20	42	60
2017	None of the above	15	26	31	13	5	7	4	20	46	158
2014	Client contact centre	25	25	26	8	5	6	6	15	56	63
2014	Communications or public affairs	29	26	28	4	8	2	3	12	58	111
2014	Access to information and privacy	8	34	24	24	10	0	0	34	42	12
2014	Security	27	28	28	0	8	0	9	9	60	11
2014	Science and technology	31	17	24	28	0	0	0	28	48	25
2014	Administration and operations	22	31	30	10	5	1	2	15	54	356
2014	Human resources	12	34	31	9	9	2	3	19	48	73
2014	Financial management	18	25	40	12	1	0	4	14	45	76
2014	Information management	12	30	43	3	6	0	6	10	45	31
2014	Information technology	20	25	33	10	8	1	3	19	47	70
2014	Internal audit	29	43	21	7	0	0	0	7	71	14
2014	Evaluation	18	29	23	12	0	0	18	15	57	16
2014	Other services to the public	35	30	20	6	6	1	2	12	67	117
2014	None of the above	32	28	26	6	5	1	2	12	62	326

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	14	37	22	15	3	5	40	20	57
2017	Communications or public affairs	11	27	44	12	6	0	1	18	38	90
2017	Security	0	25	7	19	43	0	7	66	27	14
2017	Science and technology	3	0	45	32	20	0	0	52	3	24
2017	Administration and operations	11	22	36	18	9	2	2	28	34	272
2017	Human resources	7	13	29	33	17	0	2	50	21	67
2017	Financial management	5	18	34	27	13	0	4	41	23	59
2017	Procurement	41	10	49	0	0	0	0	0	51	10
2017	Information management	0	15	55	11	13	0	6	26	16	24
2017	Information technology	13	17	26	31	9	2	2	42	31	56
2017	Internal audit	12	23	6	35	18	0	6	57	37	15
2017	Evaluation	8	17	16	17	42	0	0	59	25	11
2017	Policy	13	22	34	17	12	1	1	30	36	160
2017	Project management	6	22	45	22	3	1	1	25	29	138
2017	Other services to the public	6	24	26	26	18	0	0	44	30	60
2017	None of the above	12	20	34	18	12	0	4	32	33	156
2014	Client contact centre	6	24	33	24	8	4	2	34	32	63
2014	Communications or public affairs	11	34	38	7	7	1	3	15	46	111
2014	Access to information and privacy	8	47	24	21	0	0	0	21	55	12
2014	Security	0	9	37	18	27	0	9	50	10	11
2014	Science and technology	4	4	40	36	16	0	0	52	9	25
2014	Administration and operations	7	22	41	22	5	0	2	28	30	356
2014	Human resources	1	13	46	27	13	0	0	39	15	73
2014	Financial management	6	14	41	28	6	0	4	36	21	77
2014	Information management	3	5	46	24	15	0	6	42	9	31
2014	Information technology	11	33	29	16	8	0	3	25	46	70
2014	Internal audit	0	29	43	28	0	0	0	28	29	14
2014	Evaluation	0	35	35	18	0	0	12	20	40	16
2014	Other services to the public	7	20	32	25	14	1	2	40	27	117
2014	None of the above	11	25	39	16	8	1	1	24	37	324

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	31	34	12	7	0	5	21	44	56
2017	Communications or public affairs	13	23	40	9	12	1	2	22	37	90
2017	Security	7	14	37	16	20	0	7	38	22	14
2017	Science and technology	14	26	8	29	19	4	0	50	42	24
2017	Administration and operations	15	27	26	17	9	3	2	27	45	274
2017	Human resources	12	28	23	20	16	0	2	37	40	67
2017	Financial management	14	16	20	30	6	6	8	42	35	59
2017	Procurement	29	41	20	10	0	0	0	10	70	10
2017	Information management	7	34	25	11	10	4	10	24	48	24
2017	Information technology	14	23	39	14	7	2	2	22	38	56
2017	Internal audit	12	12	35	5	18	0	18	29	28	15
2017	Evaluation	8	42	0	17	16	0	18	39	61	11
2017	Data sciences	26	57	9	0	9	0	0	9	82	10
2017	Policy	20	23	19	21	11	3	4	34	45	159
2017	Project management	18	26	38	11	2	3	3	14	46	137
2017	Other services to the public	17	29	29	15	11	0	0	26	45	60
2017	None of the above	18	22	27	12	10	2	9	25	45	157
2014	Client contact centre	18	27	24	19	5	2	5	25	49	62
2014	Communications or public affairs	12	43	25	10	6	2	3	16	58	111
2014	Access to information and privacy	16	39	10	35	0	0	0	35	55	12
2014	Security	18	18	36	9	9	0	9	20	40	11
2014	Science and technology	15	29	31	17	8	0	0	25	44	25
2014	Administration and operations	15	34	27	14	6	1	3	21	51	356
2014	Human resources	18	19	34	13	12	0	4	26	39	73
2014	Financial management	14	32	34	13	4	0	3	18	48	77
2014	Information management	20	37	9	10	24	0	0	34	56	31
2014	Information technology	30	30	20	10	8	0	1	19	61	69
2014	Internal audit	7	14	79	0	0	0	0	0	21	14
2014	Evaluation	18	46	12	6	0	6	12	7	78	16
2014	Other services to the public	15	29	31	15	8	1	2	23	45	117
2014	None of the above	25	27	28	8	8	2	2	17	54	326

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	6	16	35	18	14	4	6	36	25	57
2017	Communications or public affairs	8	20	27	19	20	2	3	42	30	90
2017	Security	0	28	7	36	22	0	7	63	30	14
2017	Science and technology	3	12	21	26	34	0	4	63	16	24
2017	Administration and operations	9	23	29	20	10	5	3	33	35	272
2017	Human resources	3	23	26	15	22	6	5	42	29	67
2017	Financial management	5	14	18	34	21	3	6	60	20	59
2017	Procurement	10	21	39	20	10	0	0	30	31	10
2017	Information management	16	32	14	18	15	4	0	35	50	24
2017	Information technology	7	16	35	21	14	5	2	38	25	55
2017	Internal audit	6	12	24	23	18	0	18	50	21	15
2017	Evaluation	16	34	8	0	24	18	0	29	61	11
2017	Data sciences	9	38	36	9	9	0	0	17	47	10
2017	Policy	11	17	25	26	15	3	4	44	30	160
2017	Project management	6	22	28	24	12	2	5	39	31	137
2017	Other services to the public	9	18	24	31	18	0	0	48	27	60
2017	None of the above	9	15	22	25	16	5	7	47	28	157
2014	Client contact centre	9	21	37	17	12	2	3	30	31	63
2014	Communications or public affairs	3	10	30	31	18	2	5	54	14	111
2014	Access to information and privacy	0	39	24	36	0	0	0	36	39	12
2014	Security	0	27	36	9	9	0	18	23	33	11
2014	Science and technology	0	4	40	24	28	0	4	54	5	25
2014	Administration and operations	8	25	32	19	9	2	4	31	35	356
2014	Human resources	8	9	17	34	22	6	4	62	19	73
2014	Financial management	5	18	31	26	14	0	5	43	25	77
2014	Information management	15	18	30	25	4	6	3	31	36	31
2014	Information technology	6	25	27	25	10	4	3	38	33	70
2014	Internal audit	7	36	43	7	7	0	0	14	43	14
2014	Evaluation	36	23	17	12	0	0	12	13	67	16
2014	Other services to the public	7	19	24	32	8	4	6	45	28	116
2014	None of the above	10	20	30	25	10	2	3	37	31	326

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	22	28	16	15	3	5	34	36	57
2017	Communications or public affairs	11	25	32	15	12	5	1	29	37	91
2017	Security	7	28	23	14	22	0	7	38	37	14
2017	Science and technology	18	27	25	21	8	0	0	30	45	24
2017	Administration and operations	15	29	34	11	7	2	2	19	46	273
2017	Human resources	7	20	35	21	14	0	3	35	28	67
2017	Financial management	6	19	29	24	13	5	4	41	28	58
2017	Procurement	10	41	49	0	0	0	0	0	51	10
2017	Information management	4	31	41	15	0	0	10	16	39	24
2017	Information technology	14	27	20	21	10	5	2	34	44	56
2017	Internal audit	6	0	40	18	18	0	18	44	7	15
2017	Evaluation	24	17	17	17	25	0	0	42	41	11
2017	Data sciences	8	56	18	9	9	0	0	18	64	10
2017	Policy	21	20	28	17	8	3	2	27	43	160
2017	Project management	13	31	38	12	3	1	2	16	45	137
2017	Other services to the public	21	21	32	8	10	4	3	19	46	60
2017	None of the above	16	26	29	14	8	7	2	24	45	157
2014	Client contact centre	9	29	34	9	8	4	6	19	43	63
2014	Communications or public affairs	9	24	39	15	8	2	4	24	35	110
2014	Access to information and privacy	8	23	32	36	0	0	0	36	31	12
2014	Security	18	27	28	18	0	0	9	19	50	11
2014	Science and technology	19	23	54	4	0	0	0	4	42	25
2014	Administration and operations	13	26	39	14	5	2	2	19	41	357
2014	Human resources	10	21	35	20	10	2	3	31	32	73
2014	Financial management	9	18	39	15	12	3	5	29	29	77
2014	Information management	14	9	56	7	15	0	0	22	23	31
2014	Information technology	12	24	37	17	7	0	3	25	37	70
2014	Internal audit	0	43	50	7	0	0	0	7	43	14
2014	Evaluation	17	24	18	23	0	6	12	28	50	16
2014	Other services to the public	22	36	26	8	4	1	3	13	60	117
2014	None of the above	26	28	26	12	5	2	1	17	56	325

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	67	25	8	0	0	0	0	92	0	57
2017	Communications or public affairs	67	30	3	0	0	0	0	97	0	91
2017	Security	39	54	0	7	0	0	0	93	7	14
2017	Science and technology	57	28	4	8	0	0	4	88	8	24
2017	Administration and operations	69	24	2	3	1	0	1	94	4	274
2017	Human resources	80	17	2	0	1	0	0	97	1	67
2017	Financial management	66	27	3	1	2	0	0	93	4	59
2017	Procurement	69	21	10	0	0	0	0	90	0	10
2017	Information management	59	41	0	0	0	0	0	100	0	24
2017	Information technology	56	26	7	11	0	0	0	82	11	56
2017	Internal audit	71	23	0	0	6	0	0	94	6	15
2017	Evaluation	92	8	0	0	0	0	0	100	0	11
2017	Data sciences	81	9	0	0	9	0	0	91	9	10
2017	Policy	73	20	3	2	1	1	0	94	3	160
2017	Project management	72	21	4	1	1	0	0	93	3	138
2017	Other services to the public	74	19	5	3	0	0	0	92	3	60
2017	None of the above	70	19	4	2	1	0	3	92	4	158
2014	Client contact centre	61	29	2	5	3	0	0	90	8	63
2014	Communications or public affairs	71	20	3	3	2	0	1	92	4	111
2014	Access to information and privacy	66	34	0	0	0	0	0	100	0	12
2014	Security	36	28	18	9	0	0	9	70	10	11
2014	Science and technology	81	4	4	7	4	0	0	84	12	25
2014	Administration and operations	72	23	2	1	1	0	0	95	2	358
2014	Human resources	84	14	1	0	0	0	0	99	0	72
2014	Financial management	70	23	4	3	0	0	0	94	3	77
2014	Information management	75	13	3	4	3	0	3	90	7	31
2014	Information technology	51	32	9	9	0	0	0	82	9	70
2014	Internal audit	50	43	7	0	0	0	0	93	0	14
2014	Evaluation	84	16	0	0	0	0	0	100	0	17
2014	Other services to the public	73	21	2	3	1	0	0	94	4	117
2014	None of the above	71	20	4	3	1	0	0	92	4	326

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	39	17	3	9	0	3	70	12	57
2017	Communications or public affairs	38	29	17	5	5	3	2	71	11	91
2017	Security	7	21	40	0	21	5	7	31	24	14
2017	Science and technology	33	15	8	8	4	29	4	70	18	24
2017	Administration and operations	26	37	14	7	5	7	5	71	14	273
2017	Human resources	50	11	11	9	9	8	3	68	19	67
2017	Financial management	26	38	13	8	3	8	5	73	13	58
2017	Procurement	30	40	11	0	10	10	0	77	11	10
2017	Information management	46	23	14	18	0	0	0	68	18	24
2017	Information technology	24	40	11	5	5	11	4	75	12	56
2017	Internal audit	42	23	6	6	6	6	12	79	14	15
2017	Evaluation	16	25	8	8	16	8	18	55	33	11
2017	Data sciences	26	38	18	9	0	9	0	71	9	10
2017	Policy	32	25	14	6	10	7	6	65	18	160
2017	Project management	30	36	11	12	3	4	4	72	16	138
2017	Other services to the public	42	32	12	8	2	3	2	77	10	59
2017	None of the above	33	30	8	7	9	5	9	72	18	158
2014	Client contact centre	22	37	15	15	3	2	6	64	20	63
2014	Communications or public affairs	30	30	14	11	5	6	3	66	18	110
2014	Access to information and privacy	8	29	24	16	16	8	0	40	34	12
2014	Security	9	9	18	36	18	0	9	20	60	11
2014	Science and technology	48	12	28	0	0	4	8	68	0	25
2014	Administration and operations	31	32	15	9	4	4	5	69	15	358
2014	Human resources	44	24	13	8	1	5	5	75	10	73
2014	Financial management	35	41	9	4	5	4	3	81	10	77
2014	Information management	44	27	16	3	4	0	6	76	7	31
2014	Information technology	29	35	13	2	6	12	3	75	10	70
2014	Internal audit	7	50	21	14	7	0	0	57	21	14
2014	Evaluation	21	53	5	0	5	0	16	88	6	17
2014	Other services to the public	39	28	13	7	6	3	3	71	15	117
2014	None of the above	30	33	12	10	6	4	5	70	18	326

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	21	14	5	5	0	0	77	9	57
2017	Communications or public affairs	59	31	7	2	0	1	0	91	2	91
2017	Security	38	21	9	14	14	5	0	62	29	14
2017	Science and technology	61	20	8	8	4	0	0	81	11	24
2017	Administration and operations	48	36	6	7	3	0	0	84	10	274
2017	Human resources	60	24	4	9	3	0	0	84	12	67
2017	Financial management	59	29	6	3	3	0	0	88	6	59
2017	Procurement	40	29	10	11	10	0	0	69	21	10
2017	Information management	57	28	7	4	0	4	0	89	4	24
2017	Information technology	49	31	12	4	4	0	0	80	7	56
2017	Internal audit	65	17	0	12	6	0	0	83	17	15
2017	Evaluation	16	49	8	0	8	18	0	80	10	11
2017	Policy	52	23	8	10	6	1	0	76	16	160
2017	Project management	50	31	8	6	5	0	0	81	11	138
2017	Other services to the public	63	26	5	3	3	0	0	89	6	60
2017	None of the above	55	27	7	6	6	0	0	82	12	158
2014	Client contact centre	56	20	10	8	5	1	0	77	13	63
2014	Communications or public affairs	53	25	10	8	3	1	1	79	11	111
2014	Access to information and privacy	42	50	0	8	0	0	0	92	8	12
2014	Security	18	37	28	8	0	0	9	60	9	11
2014	Science and technology	63	17	4	13	0	0	4	83	13	24
2014	Administration and operations	48	33	11	4	3	2	0	82	7	357
2014	Human resources	61	31	4	3	0	1	0	93	3	73
2014	Financial management	50	42	1	4	3	0	0	92	6	77
2014	Information management	50	37	6	4	0	0	3	90	4	31
2014	Information technology	47	33	10	6	4	0	0	80	10	70
2014	Internal audit	23	62	8	0	8	0	0	85	8	13
2014	Evaluation	74	16	5	0	5	0	0	90	5	17
2014	Other services to the public	43	35	11	7	2	1	0	79	9	117
2014	None of the above	50	27	11	7	5	1	0	78	11	326

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	49	13	6	7	0	0	74	13	57
2017	Communications or public affairs	50	34	6	7	2	1	0	85	10	91
2017	Security	18	47	0	7	21	0	7	70	30	14
2017	Science and technology	69	16	0	12	4	0	0	84	16	24
2017	Administration and operations	38	42	7	7	3	4	0	82	10	272
2017	Human resources	51	33	9	4	3	0	0	84	7	67
2017	Financial management	36	46	8	8	2	0	0	83	9	59
2017	Procurement	30	51	10	0	10	0	0	80	10	10
2017	Information management	38	44	14	3	0	0	0	83	3	24
2017	Information technology	28	45	14	11	2	0	0	73	13	56
2017	Internal audit	53	17	12	0	17	0	0	71	17	15
2017	Evaluation	16	16	25	17	8	18	0	39	31	11
2017	Data sciences	35	18	29	9	0	9	0	58	10	10
2017	Policy	46	30	11	6	4	2	1	78	11	158
2017	Project management	42	37	10	9	2	0	0	79	12	137
2017	Other services to the public	43	40	5	8	5	0	0	83	12	60
2017	None of the above	39	37	11	9	3	0	1	76	12	158
2014	Client contact centre	24	50	13	10	3	0	0	74	13	63
2014	Communications or public affairs	35	42	11	11	1	0	1	78	12	111
2014	Access to information and privacy	58	26	16	0	0	0	0	84	0	12
2014	Security	9	36	18	18	0	0	18	55	22	11
2014	Science and technology	56	28	7	4	0	4	0	88	5	25
2014	Administration and operations	29	43	17	8	2	2	0	74	10	357
2014	Human resources	40	37	12	4	3	1	4	81	7	73
2014	Financial management	30	46	14	6	4	0	0	76	10	77
2014	Information management	35	55	3	7	0	0	0	91	7	31
2014	Information technology	24	43	18	7	4	1	3	71	11	70
2014	Internal audit	0	50	28	14	7	0	0	50	21	14
2014	Evaluation	37	42	16	0	5	0	0	79	5	17
2014	Other services to the public	40	37	7	10	2	2	1	79	13	117
2014	None of the above	35	38	13	10	2	1	1	75	12	326

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	27	40	15	14	0	5	0	70	15	57
2017	Communications or public affairs	41	26	8	10	3	12	0	77	15	90
2017	Security	18	36	7	11	21	0	7	59	34	14
2017	Science and technology	61	15	4	4	4	12	0	87	9	24
2017	Administration and operations	28	36	12	5	5	12	1	74	12	274
2017	Human resources	43	28	16	2	4	8	0	76	6	67
2017	Financial management	36	32	15	9	3	5	0	72	12	59
2017	Procurement	30	31	20	10	0	10	0	67	11	10
2017	Information management	44	33	16	7	0	0	0	77	7	24
2017	Information technology	40	31	16	4	2	7	0	77	6	55
2017	Internal audit	47	18	11	0	17	6	0	69	19	15
2017	Evaluation	16	25	8	25	8	18	0	50	40	11
2017	Data sciences	26	37	9	19	9	0	0	64	28	10
2017	Policy	32	27	11	7	4	20	0	73	14	160
2017	Project management	25	35	15	8	5	9	2	68	15	139
2017	Other services to the public	38	33	11	8	6	5	0	75	14	60
2017	None of the above	34	29	11	7	6	10	2	72	15	159
2014	Client contact centre	23	38	21	6	5	4	3	65	12	63
2014	Communications or public affairs	30	28	13	10	5	10	3	67	17	111
2014	Access to information and privacy	24	8	45	0	8	16	0	38	9	12
2014	Security	9	27	18	28	0	0	18	44	33	11
2014	Science and technology	62	12	4	4	4	14	0	86	9	25
2014	Administration and operations	28	31	18	12	3	8	0	64	16	356
2014	Human resources	40	35	8	4	3	7	4	84	7	73
2014	Financial management	25	37	16	12	6	4	1	65	19	77
2014	Information management	29	32	6	17	4	11	0	69	24	31
2014	Information technology	23	24	25	10	5	11	2	54	17	70
2014	Internal audit	14	43	29	0	7	7	0	61	8	14
2014	Evaluation	16	21	21	5	5	21	11	54	15	17
2014	Other services to the public	33	29	13	11	6	7	2	67	19	117
2014	None of the above	32	32	14	9	5	7	1	70	16	326

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	32	19	13	7	9	5	56	23	57
2017	Communications or public affairs	12	28	21	11	5	19	4	52	21	89
2017	Security	7	20	16	25	14	12	7	34	47	14
2017	Science and technology	12	4	8	4	8	57	7	44	34	24
2017	Administration and operations	13	27	16	10	8	21	5	54	24	273
2017	Human resources	22	22	17	10	6	19	4	58	20	68
2017	Financial management	14	28	17	9	9	17	6	54	23	59
2017	Procurement	20	10	31	0	10	29	0	42	14	10
2017	Information management	25	39	14	19	0	4	0	66	19	24
2017	Information technology	14	26	17	17	6	12	9	51	28	55
2017	Internal audit	24	11	17	0	12	36	0	55	18	15
2017	Evaluation	8	8	0	25	25	34	0	25	75	11
2017	Data sciences	9	37	18	9	9	19	0	56	22	10
2017	Policy	13	21	12	15	8	27	4	48	34	160
2017	Project management	11	25	17	17	6	21	4	47	31	139
2017	Other services to the public	17	33	15	9	6	16	3	62	19	60
2017	None of the above	13	28	11	14	7	20	5	56	29	159
2014	Client contact centre	12	25	19	16	9	14	6	46	30	63
2014	Communications or public affairs	11	31	15	11	14	13	6	52	30	111
2014	Access to information and privacy	8	45	16	8	16	8	0	58	25	12
2014	Security	9	36	9	27	9	0	9	50	40	11
2014	Science and technology	12	17	20	13	0	29	8	46	21	24
2014	Administration and operations	13	27	25	11	7	14	3	48	22	358
2014	Human resources	24	18	16	16	8	12	7	52	29	73
2014	Financial management	13	25	24	10	8	10	9	47	22	77
2014	Information management	26	24	22	12	6	9	0	55	20	31
2014	Information technology	11	10	22	17	7	27	5	32	35	70
2014	Internal audit	0	36	28	21	7	7	0	39	31	14
2014	Evaluation	0	15	16	5	5	53	5	37	25	17
2014	Other services to the public	13	30	16	13	12	15	2	51	30	117
2014	None of the above	11	22	21	15	8	17	6	43	30	324

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	41	15	3	0	0	0	82	3	56
2017	Communications or public affairs	46	44	7	3	0	0	0	90	3	90
2017	Security	26	48	9	11	7	0	0	74	18	14
2017	Science and technology	67	28	4	0	0	0	0	96	0	23
2017	Administration and operations	52	34	5	7	2	0	0	86	9	273
2017	Human resources	59	31	7	1	1	0	0	90	3	68
2017	Financial management	53	39	6	0	1	0	0	92	1	59
2017	Procurement	59	29	0	0	11	0	0	89	11	10
2017	Information management	52	24	16	4	4	0	0	77	7	24
2017	Information technology	41	50	7	2	0	0	0	91	2	55
2017	Internal audit	64	24	6	0	6	0	0	88	6	15
2017	Evaluation	16	59	8	16	0	0	0	75	16	11
2017	Data sciences	35	47	19	0	0	0	0	81	0	10
2017	Policy	55	28	8	3	5	1	0	83	9	160
2017	Project management	47	40	6	6	1	0	0	87	8	138
2017	Other services to the public	53	37	5	3	3	0	0	89	6	60
2017	None of the above	59	28	5	5	3	0	0	86	9	159
2014	Client contact centre	40	44	11	6	0	0	0	83	6	63
2014	Communications or public affairs	46	37	10	4	2	0	1	84	6	111
2014	Access to information and privacy	34	66	0	0	0	0	0	100	0	12
2014	Security	18	37	9	18	9	0	9	60	29	11
2014	Science and technology	76	20	4	0	0	0	0	96	0	25
2014	Administration and operations	48	35	11	4	2	0	0	83	6	358
2014	Human resources	49	47	3	1	0	0	0	96	1	73
2014	Financial management	49	41	3	5	3	0	0	90	8	77
2014	Information management	62	22	16	0	0	0	0	84	0	31
2014	Information technology	51	36	10	4	0	0	0	86	4	70
2014	Internal audit	29	50	14	0	7	0	0	79	7	14
2014	Evaluation	68	27	0	0	5	0	0	95	5	17
2014	Other services to the public	46	37	8	6	2	1	0	84	8	117
2014	None of the above	48	40	5	4	2	0	0	89	6	326

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	43	8	2	4	0	0	86	6	57
2017	Communications or public affairs	50	33	10	5	0	1	0	85	5	91
2017	Security	25	52	9	14	0	0	0	78	14	14
2017	Science and technology	41	44	0	12	0	0	4	87	13	24
2017	Administration and operations	41	39	9	7	2	1	0	81	9	274
2017	Human resources	53	24	12	7	4	0	0	77	11	68
2017	Financial management	46	35	12	6	2	0	0	80	8	59
2017	Procurement	49	10	29	11	0	0	0	59	11	10
2017	Information management	49	29	7	15	0	0	0	78	15	24
2017	Information technology	44	37	11	8	0	0	0	81	8	56
2017	Internal audit	48	12	11	23	6	0	0	60	29	15
2017	Evaluation	59	25	0	0	8	8	0	91	9	11
2017	Data sciences	44	46	9	0	0	0	0	91	0	10
2017	Policy	43	35	9	9	3	1	1	79	12	160
2017	Project management	36	44	13	6	1	0	1	80	7	139
2017	Other services to the public	51	33	5	11	0	0	0	84	11	59
2017	None of the above	45	32	10	7	5	0	0	77	12	158
2014	Client contact centre	40	35	15	10	0	0	0	75	10	63
2014	Communications or public affairs	45	30	10	8	4	0	3	77	12	111
2014	Access to information and privacy	16	44	24	8	8	0	0	60	16	12
2014	Security	26	28	18	9	9	0	9	60	20	11
2014	Science and technology	52	27	13	8	0	0	0	79	8	25
2014	Administration and operations	35	43	13	6	2	1	0	79	8	358
2014	Human resources	49	31	15	1	1	0	3	82	3	73
2014	Financial management	49	31	14	4	3	0	0	79	7	76
2014	Information management	39	43	16	3	0	0	0	82	3	31
2014	Information technology	38	34	15	7	4	0	2	73	12	70
2014	Internal audit	29	64	7	0	0	0	0	93	0	14
2014	Evaluation	31	42	5	5	5	0	11	82	12	17
2014	Other services to the public	43	39	12	4	1	1	0	83	5	117
2014	None of the above	46	33	7	8	4	1	1	80	12	326

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	35	7	3	4	0	0	86	7	57
2017	Communications or public affairs	57	27	11	2	0	3	0	87	2	91
2017	Security	39	40	7	7	7	0	0	79	14	14
2017	Science and technology	62	27	4	4	0	0	4	92	4	24
2017	Administration and operations	48	36	9	4	2	2	0	85	6	274
2017	Human resources	56	22	9	9	1	3	0	81	10	67
2017	Financial management	53	34	10	2	1	0	0	87	3	59
2017	Procurement	49	39	0	11	0	0	0	89	11	10
2017	Information management	53	12	23	8	0	0	4	67	9	23
2017	Information technology	51	32	11	5	0	1	0	84	6	56
2017	Internal audit	35	47	0	12	6	0	0	83	17	15
2017	Evaluation	50	16	8	8	8	8	0	72	18	11
2017	Data sciences	43	47	9	0	0	0	0	91	0	10
2017	Policy	55	29	7	3	2	3	1	87	5	160
2017	Project management	45	37	12	3	1	1	1	84	4	138
2017	Other services to the public	63	25	6	2	2	3	0	91	3	60
2017	None of the above	52	31	7	5	4	2	0	85	8	158
2014	Client contact centre	42	37	13	5	0	3	0	82	5	63
2014	Communications or public affairs	46	30	12	6	4	1	1	78	10	111
2014	Access to information and privacy	18	26	40	0	8	8	0	48	8	12
2014	Security	27	37	9	8	9	0	9	71	19	11
2014	Science and technology	69	19	12	0	0	0	0	88	0	25
2014	Administration and operations	44	39	11	3	1	2	0	84	4	358
2014	Human resources	55	29	10	4	0	0	1	86	4	73
2014	Financial management	43	37	14	3	3	0	0	80	5	77
2014	Information management	45	40	13	0	0	0	3	87	0	31
2014	Information technology	43	31	15	3	3	2	3	78	6	70
2014	Internal audit	29	43	21	0	0	7	0	77	0	14
2014	Evaluation	36	31	11	0	5	16	0	81	6	17
2014	Other services to the public	58	25	10	5	2	1	0	83	7	117
2014	None of the above	51	27	12	3	2	3	1	82	5	326

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	50	34	13	2	2	0	0	84	3	57
2017	Communications or public affairs	50	41	8	1	0	0	0	91	1	91
2017	Security	25	42	33	0	0	0	0	67	0	14
2017	Science and technology	54	34	4	0	8	0	0	88	8	24
2017	Administration and operations	45	41	8	3	3	1	0	86	6	274
2017	Human resources	58	26	7	6	3	0	0	85	8	68
2017	Financial management	46	35	10	9	0	0	0	80	9	59
2017	Procurement	49	41	10	0	0	0	0	90	0	10
2017	Information management	51	30	4	11	4	0	0	81	15	24
2017	Information technology	37	49	9	4	2	0	0	86	5	56
2017	Internal audit	35	47	0	12	6	0	0	83	17	15
2017	Evaluation	42	17	17	8	8	8	0	63	18	11
2017	Data sciences	44	37	19	0	0	0	0	81	0	10
2017	Policy	52	33	4	7	3	1	0	86	10	160
2017	Project management	47	33	9	8	3	0	1	80	11	139
2017	Other services to the public	56	34	6	2	2	2	0	91	3	60
2017	None of the above	47	37	5	6	4	1	0	84	10	158
2014	Client contact centre	35	47	14	3	1	0	0	82	4	63
2014	Communications or public affairs	45	33	11	7	3	0	1	80	10	111
2014	Access to information and privacy	34	42	16	0	8	0	0	77	8	12
2014	Security	27	18	9	18	18	0	9	50	40	11
2014	Science and technology	49	32	15	0	4	0	0	81	4	25
2014	Administration and operations	47	35	12	5	1	0	0	82	6	357
2014	Human resources	60	32	4	4	0	0	0	92	4	73
2014	Financial management	42	34	18	3	3	0	0	77	5	77
2014	Information management	45	38	14	3	0	0	0	83	3	31
2014	Information technology	48	28	15	4	3	0	2	77	7	70
2014	Internal audit	29	57	7	7	0	0	0	86	7	14
2014	Evaluation	36	32	11	5	5	11	0	76	12	17
2014	Other services to the public	53	28	11	6	2	1	0	82	7	117
2014	None of the above	49	32	9	6	3	1	1	82	9	326

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	78	20	2	0	0	0	98	0	57
2017	Communications or public affairs	90	7	1	0	0	1	99	0	91
2017	Security	57	43	0	0	0	0	100	0	14
2017	Science and technology	88	0	4	4	0	4	92	4	24
2017	Administration and operations	81	14	1	3	1	0	96	3	273
2017	Human resources	82	14	1	1	1	0	96	3	68
2017	Financial management	84	14	0	2	0	0	98	2	59
2017	Procurement	79	21	0	0	0	0	100	0	10
2017	Information management	83	17	0	0	0	0	100	0	24
2017	Information technology	74	23	4	0	0	0	96	0	56
2017	Internal audit	82	12	0	0	6	0	94	6	15
2017	Evaluation	83	17	0	0	0	0	100	0	11
2017	Data sciences	63	20	9	0	9	0	82	9	10
2017	Policy	83	14	2	0	1	0	97	1	160
2017	Project management	80	15	1	1	1	1	97	2	139
2017	Other services to the public	85	14	2	0	0	0	98	0	60
2017	None of the above	82	13	2	1	1	1	96	2	157
2014	Client contact centre	74	22	1	3	0	0	96	3	63
2014	Communications or public affairs	85	9	2	0	3	2	95	3	111
2014	Access to information and privacy	66	27	8	0	0	0	92	0	12
2014	Security	63	9	18	0	0	9	80	0	11
2014	Science and technology	88	8	0	4	0	0	96	4	25
2014	Administration and operations	78	19	2	1	1	0	97	2	358
2014	Human resources	91	9	0	0	0	0	100	0	73
2014	Financial management	80	14	4	0	1	0	95	1	77
2014	Information management	81	15	4	0	0	0	96	0	31
2014	Information technology	79	19	0	0	0	1	100	0	70
2014	Internal audit	71	21	7	0	0	0	93	0	14
2014	Evaluation	62	22	5	5	5	0	84	11	17
2014	Other services to the public	82	12	2	2	0	2	96	2	117
2014	None of the above	82	14	2	1	1	0	96	2	326

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	29	17	0	4	0	2	78	4	57
2017	Communications or public affairs	67	25	4	2	0	1	0	93	2	90
2017	Security	65	35	0	0	0	0	0	100	0	14
2017	Science and technology	62	19	3	8	5	4	0	84	13	24
2017	Administration and operations	46	26	8	5	5	3	7	80	11	272
2017	Human resources	69	19	1	3	4	1	1	91	7	68
2017	Financial management	53	25	8	9	1	0	3	81	11	59
2017	Procurement	69	11	0	10	0	0	10	89	11	10
2017	Information management	44	27	8	4	12	0	6	75	16	24
2017	Information technology	54	30	10	2	2	0	2	86	4	56
2017	Internal audit	42	29	6	6	12	6	0	76	18	15
2017	Evaluation	51	25	8	8	0	8	0	82	8	11
2017	Data sciences	62	38	0	0	0	0	0	100	0	10
2017	Policy	57	21	7	7	3	3	3	82	10	160
2017	Project management	54	28	7	6	1	1	2	85	8	139
2017	Other services to the public	46	26	9	8	2	5	5	80	10	60
2017	None of the above	57	24	5	3	4	3	4	87	7	159
2014	Client contact centre	38	35	11	3	5	0	9	80	9	63
2014	Communications or public affairs	42	30	7	6	5	3	6	80	13	111
2014	Access to information and privacy	50	0	16	16	8	0	10	56	27	12
2014	Security	45	37	0	9	0	0	9	90	10	11
2014	Science and technology	57	23	13	0	0	7	0	86	0	25
2014	Administration and operations	44	29	10	5	3	2	7	81	8	357
2014	Human resources	60	23	3	5	4	1	3	87	10	73
2014	Financial management	57	20	8	6	8	0	1	78	14	77
2014	Information management	44	24	21	4	4	0	4	71	7	31
2014	Information technology	51	29	4	6	3	1	6	86	9	70
2014	Internal audit	36	21	21	0	7	0	14	67	8	14
2014	Evaluation	37	16	5	10	0	11	21	78	15	17
2014	Other services to the public	50	24	5	6	2	4	9	86	8	117
2014	None of the above	48	22	8	4	5	4	8	80	10	326

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	29	5	0	5	0	0	90	5	57
2017	Communications or public affairs	67	24	4	3	1	1	0	92	4	91
2017	Security	58	35	0	7	0	0	0	93	7	14
2017	Science and technology	75	13	3	9	0	0	0	88	9	22
2017	Administration and operations	57	31	6	3	3	1	0	89	6	274
2017	Human resources	63	23	6	4	4	0	0	86	8	68
2017	Financial management	55	30	9	2	1	3	0	87	3	59
2017	Procurement	59	20	10	11	0	0	0	79	11	10
2017	Information management	55	19	12	11	4	0	0	74	14	24
2017	Information technology	61	22	14	2	2	0	0	82	4	56
2017	Internal audit	60	23	0	6	12	0	0	83	17	15
2017	Evaluation	59	33	0	0	8	0	0	92	8	11
2017	Data sciences	44	56	0	0	0	0	0	100	0	10
2017	Policy	55	26	5	9	2	4	1	85	11	160
2017	Project management	57	23	9	8	2	0	1	81	11	138
2017	Other services to the public	64	30	2	2	2	2	0	95	3	60
2017	None of the above	57	30	5	2	5	1	0	88	8	159

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	62	26	6	2	5	0	0	88	6	57
2017	Communications or public affairs	74	18	3	1	1	2	0	94	2	91
2017	Security	50	29	7	7	7	0	0	79	14	14
2017	Science and technology	71	16	4	0	0	9	0	96	0	24
2017	Administration and operations	57	25	10	4	3	0	0	83	7	274
2017	Human resources	65	15	7	3	8	1	0	82	11	68
2017	Financial management	55	31	10	3	1	0	0	86	4	59
2017	Procurement	40	40	10	11	0	0	0	79	11	10
2017	Information management	58	19	15	4	4	0	0	78	7	24
2017	Information technology	59	27	9	0	4	2	0	87	4	56
2017	Internal audit	54	23	6	12	6	0	0	77	17	15
2017	Evaluation	50	25	17	0	8	0	0	75	8	11
2017	Data sciences	53	47	0	0	0	0	0	100	0	10
2017	Policy	61	22	9	3	3	2	0	85	6	159
2017	Project management	59	20	12	5	3	1	1	80	8	139
2017	Other services to the public	66	26	2	2	3	2	0	94	5	60
2017	None of the above	61	25	7	3	3	1	0	87	6	159

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	58	28	8	3	3	0	0	86	6	57
2017	Communications or public affairs	65	26	5	2	2	0	0	90	4	91
2017	Security	48	39	7	0	7	0	0	86	7	14
2017	Science and technology	57	31	8	0	4	0	0	88	4	24
2017	Administration and operations	54	27	11	4	3	0	0	82	7	273
2017	Human resources	61	17	9	8	3	1	0	79	11	68
2017	Financial management	59	24	13	3	1	0	0	83	4	59
2017	Procurement	59	29	0	11	0	0	0	89	11	10
2017	Information management	58	21	9	7	4	0	0	80	11	24
2017	Information technology	54	30	8	2	5	0	0	84	7	56
2017	Internal audit	54	17	6	17	6	0	0	71	23	15
2017	Evaluation	50	16	17	8	8	0	0	66	17	11
2017	Data sciences	53	47	0	0	0	0	0	100	0	10
2017	Policy	55	27	6	8	4	0	0	81	12	160
2017	Project management	52	27	9	9	3	0	1	79	12	139
2017	Other services to the public	68	24	3	2	3	0	0	92	5	60
2017	None of the above	57	23	10	5	5	0	0	80	10	159
2014	Client contact centre	43	34	15	6	0	2	0	78	7	63
2014	Communications or public affairs	53	25	9	5	4	1	1	80	10	111
2014	Access to information and privacy	26	34	16	16	8	0	0	60	23	12
2014	Security	27	28	18	8	9	0	9	60	19	11
2014	Science and technology	56	24	8	12	0	0	0	80	12	25
2014	Administration and operations	50	32	11	4	2	1	0	83	6	357
2014	Human resources	55	38	6	1	0	0	0	93	1	73
2014	Financial management	55	30	10	3	3	0	0	84	5	77
2014	Information management	45	40	13	3	0	0	0	84	3	31
2014	Information technology	52	30	7	3	4	1	1	85	8	70
2014	Internal audit	36	36	21	0	7	0	0	72	7	14
2014	Evaluation	35	48	0	11	5	0	0	84	16	17
2014	Other services to the public	49	36	11	3	1	1	0	85	4	117
2014	None of the above	49	31	9	6	4	1	0	81	10	326

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	67	8	8	0	0	0	83	8	12
2017	Communications or public affairs	35	30	28	0	0	0	8	70	0	26
2017	Administration and operations	23	43	13	7	6	2	6	72	14	86
2017	Human resources	30	39	22	0	0	0	9	76	0	23
2017	Financial management	21	34	8	4	4	13	17	77	11	24
2017	Information technology	40	39	5	5	0	5	5	88	6	20
2017	Policy	25	37	11	4	8	2	13	73	14	53
2017	Project management	25	39	16	10	7	0	3	66	17	31
2017	Other services to the public	40	27	11	11	5	6	0	71	17	17
2017	None of the above	25	38	19	2	4	0	12	72	7	50
2014	Client contact centre	7	63	23	0	0	8	0	76	0	13
2014	Communications or public affairs	24	25	24	14	0	9	3	56	16	27
2014	Administration and operations	32	34	19	6	3	1	5	70	10	110
2014	Human resources	50	32	0	9	0	0	9	90	10	22
2014	Financial management	23	55	3	13	0	3	3	83	14	31
2014	Information technology	16	25	21	5	5	11	16	56	15	19
2014	Other services to the public	29	50	12	0	0	0	9	86	0	31
2014	None of the above	17	34	17	11	3	4	14	62	16	114

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	45	17	6	7	7	0	67	14	57
2017	Communications or public affairs	28	40	16	5	2	8	0	74	8	91
2017	Security	39	40	7	0	14	0	0	79	14	14
2017	Science and technology	61	28	0	0	0	11	0	100	0	24
2017	Administration and operations	29	42	14	4	2	8	0	77	7	273
2017	Human resources	23	38	19	10	1	9	0	66	13	68
2017	Financial management	27	49	13	5	3	3	0	78	9	59
2017	Procurement	30	29	10	11	10	10	0	66	23	10
2017	Information management	57	23	11	3	0	6	0	85	3	24
2017	Information technology	31	41	15	4	2	7	0	78	6	55
2017	Internal audit	48	29	12	0	0	12	0	87	0	15
2017	Evaluation	24	33	0	8	0	35	0	87	13	11
2017	Data sciences	37	36	18	9	0	0	0	73	9	10
2017	Policy	41	27	13	7	7	4	0	71	15	160
2017	Project management	21	43	22	5	3	5	0	68	9	139
2017	Other services to the public	37	40	6	11	4	2	0	78	15	60
2017	None of the above	31	36	12	7	7	8	0	72	15	159
2014	Client contact centre	15	44	20	6	0	13	1	69	7	63
2014	Communications or public affairs	21	31	22	11	4	10	1	58	17	111
2014	Access to information and privacy	18	24	42	8	0	8	0	46	8	12
2014	Security	0	27	37	18	9	0	9	30	29	11
2014	Science and technology	41	43	0	4	0	12	0	95	5	25
2014	Administration and operations	24	42	20	5	3	6	0	70	9	358
2014	Human resources	33	46	5	8	1	7	0	84	10	73
2014	Financial management	23	53	12	4	3	5	0	81	7	77
2014	Information management	27	61	9	0	0	3	0	90	0	31
2014	Information technology	27	33	21	7	2	9	1	66	11	70
2014	Internal audit	21	43	14	7	7	7	0	69	15	14
2014	Evaluation	21	27	16	11	5	21	0	60	20	17
2014	Other services to the public	36	28	14	12	5	4	2	68	18	117
2014	None of the above	25	34	22	9	3	8	0	63	14	325

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	18	40	26	11	3	3	0	60	14	57
2017	Communications or public affairs	33	32	21	7	3	3	0	67	11	91
2017	Security	39	26	14	0	21	0	0	65	21	14
2017	Science and technology	42	31	4	4	4	16	0	86	9	24
2017	Administration and operations	27	39	17	8	4	4	1	70	12	273
2017	Human resources	21	44	21	11	2	2	0	66	13	68
2017	Financial management	21	54	22	1	2	0	0	74	3	59
2017	Procurement	20	29	30	21	0	0	0	49	21	10
2017	Information management	46	30	10	7	0	6	0	81	8	24
2017	Information technology	26	37	25	5	2	5	0	66	8	56
2017	Internal audit	29	53	17	0	0	0	0	83	0	15
2017	Evaluation	32	17	0	8	8	35	0	75	25	11
2017	Data sciences	9	64	9	9	8	0	0	73	18	10
2017	Policy	36	27	15	11	11	1	0	63	22	160
2017	Project management	17	50	17	13	3	1	0	67	16	139
2017	Other services to the public	33	34	15	9	7	2	0	68	17	60
2017	None of the above	26	42	12	8	9	2	1	70	18	158
2014	Client contact centre	16	45	19	11	3	6	0	64	16	63
2014	Communications or public affairs	21	42	17	10	4	5	1	67	15	111
2014	Access to information and privacy	26	51	0	8	8	8	0	83	17	12
2014	Security	9	18	28	18	9	0	18	33	33	11
2014	Science and technology	33	47	11	0	4	4	0	84	5	25
2014	Administration and operations	21	42	23	9	4	3	0	64	13	357
2014	Human resources	33	39	17	7	4	0	0	72	10	73
2014	Financial management	23	42	20	6	5	4	0	67	12	77
2014	Information management	33	36	28	0	0	3	0	71	0	31
2014	Information technology	19	37	13	17	4	9	1	62	23	70
2014	Internal audit	14	50	14	7	7	7	0	69	15	14
2014	Evaluation	26	11	21	11	5	21	5	50	21	17
2014	Other services to the public	29	30	20	12	7	2	1	60	19	117
2014	None of the above	22	34	26	11	5	2	0	57	16	326

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	15	45	21	8	2	10	0	66	11	57
2017	Communications or public affairs	19	44	20	8	2	6	0	67	11	91
2017	Security	43	27	8	0	23	0	0	70	23	13
2017	Science and technology	24	36	4	8	4	25	0	80	15	24
2017	Administration and operations	17	37	23	9	4	9	1	60	14	273
2017	Human resources	13	49	18	15	2	4	0	64	18	68
2017	Financial management	9	54	27	6	2	2	0	65	8	59
2017	Procurement	30	20	10	41	0	0	0	49	41	10
2017	Information management	37	40	7	10	0	6	0	81	11	24
2017	Information technology	18	31	33	7	2	10	0	54	9	56
2017	Internal audit	18	58	17	0	0	6	0	81	0	15
2017	Evaluation	25	25	0	0	16	35	0	75	25	11
2017	Data sciences	9	55	19	9	8	0	0	64	18	10
2017	Policy	23	34	18	13	9	3	0	59	23	160
2017	Project management	13	37	27	16	3	4	0	53	19	138
2017	Other services to the public	25	39	18	12	6	0	0	64	18	60
2017	None of the above	16	40	17	13	7	7	0	61	21	159
2014	Client contact centre	13	45	24	7	2	9	0	64	9	63
2014	Communications or public affairs	18	30	21	17	4	8	1	53	24	111
2014	Access to information and privacy	18	50	8	8	0	16	0	81	9	12
2014	Security	9	9	28	28	9	0	18	22	45	11
2014	Science and technology	33	43	8	4	4	8	0	82	9	25
2014	Administration and operations	14	40	23	11	5	6	0	58	17	358
2014	Human resources	24	41	17	7	4	8	0	70	12	73
2014	Financial management	10	47	29	4	5	5	0	60	9	77
2014	Information management	30	34	31	0	0	6	0	67	0	31
2014	Information technology	17	24	29	19	4	7	1	44	25	70
2014	Internal audit	7	50	21	7	7	7	0	61	15	14
2014	Evaluation	10	10	26	11	10	26	5	31	31	17
2014	Other services to the public	16	38	22	12	8	5	0	56	21	117
2014	None of the above	13	32	27	15	6	6	0	49	22	326

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	30	18	7	9	6	0	63	17	57
2017	Communications or public affairs	30	31	15	11	4	10	0	67	16	91
2017	Security	39	26	14	7	14	0	0	65	21	14
2017	Science and technology	50	26	0	8	4	13	0	87	13	24
2017	Administration and operations	21	35	18	10	8	7	0	61	19	273
2017	Human resources	29	37	19	11	1	1	0	67	13	68
2017	Financial management	27	43	13	10	2	5	0	73	13	59
2017	Procurement	30	39	0	20	11	0	0	69	31	10
2017	Information management	42	33	11	14	0	0	0	75	14	23
2017	Information technology	26	23	29	5	11	7	0	52	17	56
2017	Internal audit	35	53	0	6	6	0	0	88	12	15
2017	Evaluation	32	17	0	8	8	35	0	75	25	11
2017	Data sciences	47	26	19	0	8	0	0	73	8	10
2017	Policy	29	28	16	11	11	4	0	60	23	160
2017	Project management	16	40	21	13	5	5	0	59	19	139
2017	Other services to the public	28	37	15	13	4	2	0	67	18	60
2017	None of the above	24	38	15	9	7	6	0	67	17	159
2014	Client contact centre	12	30	24	21	3	9	0	47	26	63
2014	Communications or public affairs	20	28	24	9	11	7	1	52	22	111
2014	Access to information and privacy	18	34	24	8	8	8	0	57	18	12
2014	Security	9	37	18	18	9	0	9	50	30	11
2014	Science and technology	48	27	12	4	4	4	0	79	9	25
2014	Administration and operations	20	35	22	13	5	5	0	58	19	356
2014	Human resources	25	45	14	5	7	3	0	73	12	73
2014	Financial management	15	43	27	6	8	1	0	59	14	77
2014	Information management	32	30	28	4	4	3	0	64	7	31
2014	Information technology	16	26	21	20	8	8	0	46	31	70
2014	Internal audit	14	50	21	0	7	7	0	69	8	14
2014	Evaluation	10	16	21	10	5	37	0	42	24	17
2014	Other services to the public	24	26	17	13	12	7	2	54	28	117
2014	None of the above	16	29	22	15	10	8	0	49	27	326

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	45	18	7	7	3	0	67	14	57
2017	Communications or public affairs	28	41	19	6	4	1	0	70	11	91
2017	Security	32	40	7	14	7	0	0	72	21	14
2017	Science and technology	37	40	8	7	8	0	0	77	15	24
2017	Administration and operations	18	45	17	9	4	5	0	67	14	273
2017	Human resources	28	37	20	11	4	0	0	64	16	67
2017	Financial management	18	47	19	13	3	0	0	64	16	59
2017	Procurement	20	39	10	31	0	0	0	59	31	10
2017	Information management	41	40	9	10	0	0	0	80	10	24
2017	Information technology	17	33	25	16	5	4	0	52	22	56
2017	Internal audit	30	46	17	6	0	0	0	77	6	15
2017	Evaluation	25	25	8	0	16	25	0	67	22	11
2017	Data sciences	9	46	28	9	8	0	0	55	18	10
2017	Policy	23	36	14	13	13	1	0	60	26	159
2017	Project management	15	49	15	15	4	2	0	65	19	139
2017	Other services to the public	30	35	14	20	2	0	0	65	21	60
2017	None of the above	17	39	19	13	7	5	0	59	21	159
2014	Client contact centre	20	36	21	17	3	3	0	57	21	63
2014	Communications or public affairs	19	42	20	7	5	6	1	65	13	111
2014	Access to information and privacy	28	45	0	26	0	0	0	74	26	11
2014	Security	0	36	9	28	9	0	18	44	45	11
2014	Science and technology	24	41	19	0	12	4	0	67	13	25
2014	Administration and operations	18	40	22	10	6	4	0	60	17	358
2014	Human resources	31	44	17	5	3	0	0	75	8	73
2014	Financial management	14	57	11	9	6	3	0	73	16	77
2014	Information management	26	40	26	3	0	6	0	69	3	31
2014	Information technology	18	31	18	24	4	4	0	51	29	70
2014	Internal audit	14	50	21	7	0	7	0	69	8	14
2014	Evaluation	16	42	10	5	11	16	0	69	19	17
2014	Other services to the public	24	39	11	12	10	4	0	65	23	116
2014	None of the above	17	37	20	17	6	2	0	56	24	325

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	34	41	18	6	2	0	0	75	8	57
2017	Communications or public affairs	25	54	14	4	2	1	0	80	6	91
2017	Security	28	59	7	7	0	0	0	86	7	14
2017	Science and technology	32	51	4	0	0	12	0	95	0	24
2017	Administration and operations	32	48	14	4	1	0	0	81	6	272
2017	Human resources	42	42	13	1	1	0	0	84	3	68
2017	Financial management	32	52	6	6	2	2	0	86	8	59
2017	Procurement	40	41	10	10	0	0	0	80	10	10
2017	Information management	27	55	7	10	0	0	0	82	10	24
2017	Information technology	24	42	16	14	2	2	0	68	16	56
2017	Internal audit	47	29	17	6	0	0	0	77	6	15
2017	Evaluation	24	59	8	8	0	0	0	83	8	11
2017	Data sciences	28	17	37	9	8	0	0	45	18	10
2017	Policy	32	38	10	12	6	1	0	71	18	159
2017	Project management	26	51	13	10	0	0	0	77	10	139
2017	Other services to the public	36	41	12	11	0	0	0	77	11	60
2017	None of the above	29	43	11	9	4	4	0	75	14	158
2014	Client contact centre	20	55	22	2	0	1	0	76	2	63
2014	Communications or public affairs	33	43	6	9	3	4	1	81	13	111
2014	Access to information and privacy	34	50	8	0	0	8	0	92	0	12
2014	Security	18	46	27	0	0	0	9	71	0	11
2014	Science and technology	61	35	0	0	4	0	0	96	4	25
2014	Administration and operations	27	50	15	6	1	1	0	78	7	358
2014	Human resources	45	33	13	5	1	3	0	80	7	73
2014	Financial management	32	46	16	1	3	2	0	80	4	77
2014	Information management	36	49	12	3	0	0	0	85	3	31
2014	Information technology	26	32	32	6	1	3	0	60	7	70
2014	Internal audit	36	50	14	0	0	0	0	86	0	14
2014	Evaluation	27	26	26	10	0	11	0	59	12	17
2014	Other services to the public	31	46	12	8	2	2	0	78	9	117
2014	None of the above	26	44	17	9	3	1	0	70	12	326

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	28	40	22	5	0	5	0	72	5	55
2017	Communications or public affairs	37	48	6	3	0	6	0	90	3	91
2017	Security	32	50	18	0	0	0	0	82	0	14
2017	Science and technology	69	23	0	0	0	8	0	100	0	24
2017	Administration and operations	39	47	7	1	1	4	0	90	2	272
2017	Human resources	43	49	6	1	0	1	0	93	1	68
2017	Financial management	34	51	13	0	2	0	0	85	2	59
2017	Procurement	40	39	10	11	0	0	0	79	11	10
2017	Information management	29	52	15	0	0	0	4	84	0	24
2017	Information technology	37	35	23	4	0	2	0	73	4	56
2017	Internal audit	53	30	17	0	0	0	0	83	0	15
2017	Evaluation	41	25	8	0	0	26	0	89	0	11
2017	Data sciences	46	18	27	9	0	0	0	64	9	10
2017	Policy	52	37	7	2	1	1	0	90	3	160
2017	Project management	40	46	11	2	1	0	0	86	4	139
2017	Other services to the public	47	41	9	3	0	0	0	88	3	60
2017	None of the above	51	35	5	3	2	3	1	90	5	159
2014	Client contact centre	19	57	10	6	2	6	0	81	8	63
2014	Communications or public affairs	34	47	9	5	1	3	2	85	6	111
2014	Access to information and privacy	36	40	8	0	0	16	0	91	0	12
2014	Security	0	72	18	0	0	0	9	80	0	11
2014	Science and technology	52	36	4	0	0	8	0	96	0	25
2014	Administration and operations	36	46	11	3	1	3	0	85	3	356
2014	Human resources	29	50	13	1	1	5	0	84	3	73
2014	Financial management	32	43	15	4	3	4	0	78	7	77
2014	Information management	44	32	18	0	0	3	4	81	0	31
2014	Information technology	34	40	16	4	0	4	1	78	4	69
2014	Internal audit	14	57	14	7	0	7	0	77	8	14
2014	Evaluation	31	48	0	5	0	16	0	94	6	17
2014	Other services to the public	41	45	5	4	1	4	0	89	5	117
2014	None of the above	45	35	11	5	1	3	0	83	6	326

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	38	36	18	4	0	3	0	77	4	57
2017	Communications or public affairs	50	30	11	4	1	4	0	83	6	91
2017	Security	32	50	18	0	0	0	0	82	0	14
2017	Science and technology	21	52	4	19	0	4	0	76	20	24
2017	Administration and operations	46	38	8	4	3	3	0	86	7	272
2017	Human resources	52	32	9	4	1	0	1	85	6	68
2017	Financial management	42	43	3	6	5	1	0	86	11	59
2017	Procurement	59	21	0	0	10	10	0	89	11	10
2017	Information management	44	42	0	13	0	0	0	87	13	24
2017	Information technology	34	46	7	10	0	2	0	82	10	56
2017	Internal audit	53	34	0	0	0	12	0	100	0	15
2017	Evaluation	41	33	0	8	0	18	0	90	10	11
2017	Data sciences	36	56	8	0	0	0	0	92	0	10
2017	Policy	46	34	8	6	2	3	1	83	9	160
2017	Project management	45	39	9	4	2	0	1	85	7	139
2017	Other services to the public	41	43	8	5	2	2	0	86	6	60
2017	None of the above	53	26	7	7	5	2	1	81	12	159
2014	Client contact centre	35	46	4	7	6	2	0	83	13	63
2014	Communications or public affairs	44	38	4	6	4	3	1	85	10	111
2014	Access to information and privacy	50	42	8	0	0	0	0	92	0	12
2014	Security	26	46	9	9	0	0	9	80	10	11
2014	Science and technology	61	24	15	0	0	0	0	85	0	25
2014	Administration and operations	47	40	5	3	2	2	0	89	6	358
2014	Human resources	57	29	10	0	0	3	1	90	0	73
2014	Financial management	43	41	4	5	3	1	3	87	8	77
2014	Information management	45	45	10	0	0	0	0	90	0	31
2014	Information technology	35	45	4	4	4	4	3	87	8	70
2014	Internal audit	43	43	7	7	0	0	0	86	7	14
2014	Evaluation	58	27	5	0	0	11	0	95	0	17
2014	Other services to the public	50	30	10	3	2	3	1	84	5	117
2014	None of the above	46	37	6	5	3	2	0	85	8	326

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	36	23	8	5	3	0	63	13	57
2017	Communications or public affairs	34	33	13	8	2	9	0	75	11	91
2017	Security	14	43	18	14	0	5	7	64	16	14
2017	Science and technology	19	41	16	7	0	16	0	72	8	24
2017	Administration and operations	26	42	12	10	4	5	1	73	15	272
2017	Human resources	40	28	10	10	6	5	1	73	16	68
2017	Financial management	24	41	10	12	6	0	6	69	20	58
2017	Procurement	39	30	0	0	21	10	0	77	23	10
2017	Information management	27	26	20	24	0	4	0	55	24	24
2017	Information technology	22	33	32	6	2	6	0	59	8	55
2017	Internal audit	47	41	0	6	0	6	0	94	6	15
2017	Evaluation	23	25	8	25	0	18	0	59	31	11
2017	Data sciences	18	47	35	0	0	0	0	65	0	10
2017	Policy	32	34	17	10	6	1	1	67	16	160
2017	Project management	27	41	17	8	3	4	0	70	12	139
2017	Other services to the public	36	36	11	12	2	4	0	75	14	60
2017	None of the above	32	32	14	10	7	5	1	68	18	159
2014	Client contact centre	15	41	25	10	4	4	0	58	16	63
2014	Communications or public affairs	24	34	20	9	3	7	2	64	14	111
2014	Access to information and privacy	34	42	24	0	0	0	0	76	0	12
2014	Security	18	18	37	8	0	9	9	45	10	11
2014	Science and technology	24	27	33	8	0	7	0	55	9	25
2014	Administration and operations	24	39	19	8	4	5	1	68	12	357
2014	Human resources	36	30	20	5	1	7	0	72	7	73
2014	Financial management	29	45	20	1	1	1	2	77	3	77
2014	Information management	35	21	25	4	0	9	6	66	4	31
2014	Information technology	19	22	29	13	5	10	2	46	21	70
2014	Internal audit	21	50	7	0	7	7	7	83	8	14
2014	Evaluation	27	27	10	16	0	16	5	68	20	17
2014	Other services to the public	38	30	12	9	3	7	1	75	13	117
2014	None of the above	27	40	16	7	5	3	1	70	13	326

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	24	14	15	11	10	7	52	32	57
2017	Communications or public affairs	25	16	17	13	5	17	6	54	24	91
2017	Security	14	15	25	14	21	5	7	33	39	14
2017	Science and technology	0	42	14	12	4	25	4	59	22	24
2017	Administration and operations	15	24	20	12	10	13	6	49	26	271
2017	Human resources	26	21	21	7	8	14	3	57	19	68
2017	Financial management	14	27	23	13	9	13	2	48	25	58
2017	Procurement	10	20	21	10	20	10	10	37	37	10
2017	Information management	31	9	29	17	3	0	10	45	23	24
2017	Information technology	22	11	29	16	9	9	3	38	29	56
2017	Internal audit	24	23	0	17	6	24	6	67	33	15
2017	Evaluation	8	25	25	0	8	34	0	50	13	11
2017	Data sciences	9	9	26	37	0	19	0	22	46	10
2017	Policy	19	20	16	9	16	16	4	49	31	158
2017	Project management	6	25	23	12	15	17	2	39	33	139
2017	Other services to the public	18	20	25	15	6	9	6	46	25	60
2017	None of the above	17	23	15	13	12	15	6	50	31	159
2014	Client contact centre	9	30	23	12	12	14	1	45	28	63
2014	Communications or public affairs	9	19	24	21	12	12	5	33	39	111
2014	Access to information and privacy	18	34	8	16	8	16	0	62	29	12
2014	Security	18	9	9	28	18	0	18	33	56	11
2014	Science and technology	28	21	39	4	0	8	0	53	4	25
2014	Administration and operations	15	25	24	12	8	11	4	48	23	357
2014	Human resources	23	15	13	16	8	14	11	51	31	73
2014	Financial management	20	26	11	14	13	12	4	55	32	77
2014	Information management	14	21	25	10	5	14	10	46	21	31
2014	Information technology	12	20	20	14	10	23	1	42	31	70
2014	Internal audit	0	14	57	14	7	7	0	15	23	14
2014	Evaluation	5	22	11	21	5	21	16	42	40	17
2014	Other services to the public	22	24	13	11	12	14	5	56	28	117
2014	None of the above	14	20	18	15	14	16	3	42	35	326

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	57	31	9	2	0	0	2	89	2	57
2017	Communications or public affairs	56	31	4	4	0	1	3	91	4	91
2017	Security	36	50	0	7	0	0	7	93	7	14
2017	Science and technology	66	26	7	0	0	0	0	93	0	24
2017	Administration and operations	56	31	6	3	0	1	2	90	4	271
2017	Human resources	55	33	6	3	1	0	1	90	4	68
2017	Financial management	53	40	3	2	0	2	0	94	2	59
2017	Procurement	69	21	10	0	0	0	0	90	0	10
2017	Information management	58	29	4	0	0	0	10	96	0	24
2017	Information technology	49	28	19	4	0	0	0	77	4	56
2017	Internal audit	52	35	0	0	0	0	12	100	0	15
2017	Evaluation	75	17	8	0	0	0	0	92	0	11
2017	Data sciences	73	18	9	0	0	0	0	91	0	10
2017	Policy	64	26	3	4	0	2	1	92	4	159
2017	Project management	66	22	4	4	1	0	2	90	5	139
2017	Other services to the public	66	26	3	0	0	2	3	97	0	60
2017	None of the above	54	29	7	3	1	2	4	88	4	159
2014	Client contact centre	40	37	12	2	3	3	2	82	5	63
2014	Communications or public affairs	55	34	4	4	1	1	1	91	5	111
2014	Access to information and privacy	73	27	0	0	0	0	0	100	0	12
2014	Security	18	27	28	18	0	0	9	49	20	11
2014	Science and technology	54	27	7	4	4	0	3	84	9	25
2014	Administration and operations	57	31	6	3	1	1	1	90	4	358
2014	Human resources	54	41	5	0	0	0	0	95	0	73
2014	Financial management	44	44	9	1	0	0	1	89	1	77
2014	Information management	57	26	0	6	0	6	6	93	7	31
2014	Information technology	47	36	12	4	0	1	0	84	4	70
2014	Internal audit	36	50	14	0	0	0	0	86	0	14
2014	Evaluation	73	10	5	0	0	0	11	94	0	17
2014	Other services to the public	63	25	4	2	1	0	5	92	3	117
2014	None of the above	54	31	8	6	1	0	0	85	7	326

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	60	31	3	2	0	2	3	95	2	57
2017	Communications or public affairs	71	21	2	0	0	5	1	98	0	91
2017	Security	39	43	18	0	0	0	0	82	0	14
2017	Science and technology	75	7	4	0	0	11	4	96	0	24
2017	Administration and operations	64	28	3	1	0	2	1	95	2	274
2017	Human resources	79	18	1	1	0	0	0	97	1	68
2017	Financial management	69	22	2	2	0	1	3	96	2	59
2017	Procurement	89	11	0	0	0	0	0	100	0	10
2017	Information management	66	21	7	0	0	0	6	92	0	24
2017	Information technology	59	17	16	2	0	4	2	81	2	56
2017	Internal audit	53	36	0	6	0	0	6	94	6	15
2017	Evaluation	83	8	8	0	0	0	0	92	0	11
2017	Data sciences	73	27	0	0	0	0	0	100	0	10
2017	Policy	70	21	2	3	1	3	1	95	4	160
2017	Project management	68	22	5	2	0	1	1	93	2	139
2017	Other services to the public	69	23	2	2	2	3	0	95	3	60
2017	None of the above	70	21	5	2	0	2	1	93	2	159
2014	Client contact centre	52	42	2	2	0	2	0	96	2	63
2014	Communications or public affairs	66	22	2	0	1	3	7	97	1	111
2014	Access to information and privacy	81	19	0	0	0	0	0	100	0	12
2014	Security	36	55	0	0	0	0	9	100	0	11
2014	Science and technology	68	24	4	0	0	4	0	95	0	25
2014	Administration and operations	64	29	4	1	1	1	1	95	1	358
2014	Human resources	67	23	1	0	0	4	4	99	0	73
2014	Financial management	60	35	4	1	0	0	0	95	1	77
2014	Information management	72	22	4	0	0	0	3	96	0	31
2014	Information technology	48	29	7	1	1	7	5	88	3	70
2014	Internal audit	50	43	7	0	0	0	0	93	0	14
2014	Evaluation	58	21	10	0	0	0	11	88	0	17
2014	Other services to the public	72	21	2	1	0	3	1	97	1	117
2014	None of the above	69	23	4	1	0	2	1	95	1	326

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	30	39	16	10	0	6	0	73	10	57
2017	Communications or public affairs	40	38	10	3	3	7	0	83	7	90
2017	Security	32	47	0	14	7	0	0	79	21	14
2017	Science and technology	23	43	12	11	0	8	4	74	13	24
2017	Administration and operations	29	36	17	9	4	5	0	69	13	273
2017	Human resources	34	47	8	6	3	2	0	83	9	68
2017	Financial management	31	55	8	6	0	0	0	86	6	58
2017	Procurement	49	20	21	10	0	0	0	69	10	10
2017	Information management	33	32	28	7	0	0	0	64	7	24
2017	Information technology	22	41	28	5	0	4	0	65	5	56
2017	Internal audit	23	65	0	6	6	0	0	88	12	15
2017	Evaluation	40	34	8	0	0	18	0	90	0	11
2017	Data sciences	37	27	36	0	0	0	0	64	0	10
2017	Policy	26	31	14	14	8	6	1	61	24	160
2017	Project management	21	45	12	14	5	3	1	68	19	138
2017	Other services to the public	31	36	12	12	6	3	0	68	19	60
2017	None of the above	29	37	11	9	6	5	3	72	16	159
2014	Client contact centre	29	40	10	10	6	5	0	73	17	63
2014	Communications or public affairs	29	40	17	8	3	3	1	71	11	111
2014	Access to information and privacy	10	34	16	24	0	16	0	53	28	12
2014	Security	9	55	0	18	9	0	9	71	29	11
2014	Science and technology	26	27	31	8	4	4	0	55	12	25
2014	Administration and operations	24	41	18	12	2	3	0	67	15	358
2014	Human resources	32	43	11	7	4	2	1	77	11	73
2014	Financial management	26	51	18	3	3	0	0	77	5	76
2014	Information management	33	33	13	5	6	7	3	73	13	30
2014	Information technology	17	27	33	15	7	1	0	44	22	70
2014	Internal audit	29	57	7	0	7	0	0	86	7	14
2014	Evaluation	10	37	21	0	10	0	22	61	12	17
2014	Other services to the public	27	34	14	16	7	3	0	63	23	117
2014	None of the above	19	39	18	13	8	1	1	59	22	326

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	14	28	11	14	4	3	42	27	57
2017	Communications or public affairs	24	33	12	20	3	5	2	62	25	91
2017	Security	14	29	0	24	21	0	12	49	51	14
2017	Science and technology	10	21	7	15	24	9	15	40	51	24
2017	Administration and operations	17	33	16	16	10	5	2	54	28	274
2017	Human resources	27	28	20	8	7	5	4	61	17	67
2017	Financial management	22	37	18	18	3	2	0	60	22	59
2017	Procurement	20	10	29	31	0	0	10	33	34	10
2017	Information management	35	29	7	23	7	0	0	63	30	24
2017	Information technology	18	33	13	19	10	3	4	55	32	56
2017	Internal audit	18	30	17	12	12	6	6	54	26	15
2017	Evaluation	32	26	17	8	17	0	0	58	25	11
2017	Data sciences	37	27	9	9	18	0	0	64	26	10
2017	Policy	20	28	15	15	13	5	3	53	31	159
2017	Project management	15	32	12	24	13	1	2	49	38	139
2017	Other services to the public	27	27	6	24	11	3	2	57	37	60
2017	None of the above	20	28	12	16	12	6	6	55	31	157
2014	Client contact centre	15	28	24	14	15	2	3	44	30	63
2014	Communications or public affairs	14	22	17	25	15	5	2	39	43	111
2014	Access to information and privacy	0	16	44	8	8	23	0	21	21	12
2014	Security	8	18	37	9	18	0	9	29	30	11
2014	Science and technology	12	24	15	12	24	13	0	41	41	25
2014	Administration and operations	15	33	16	20	12	2	1	50	33	358
2014	Human resources	15	24	26	17	9	7	3	42	29	73
2014	Financial management	17	38	12	17	11	3	3	57	30	77
2014	Information management	14	31	22	15	12	3	3	49	28	31
2014	Information technology	15	30	14	19	19	3	0	47	39	70
2014	Internal audit	7	50	7	14	0	14	7	73	18	14
2014	Evaluation	16	15	16	10	16	5	22	43	36	17
2014	Other services to the public	21	22	16	19	12	3	7	48	34	117
2014	None of the above	13	24	18	25	15	3	2	39	42	326

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	38	27	5	6	2	2	61	11	56
2017	Communications or public affairs	31	50	7	6	1	4	0	84	8	90
2017	Security	25	36	25	7	7	0	0	61	14	14
2017	Science and technology	13	40	16	12	4	16	0	63	18	24
2017	Administration and operations	20	43	25	5	2	5	0	66	7	271
2017	Human resources	34	29	27	3	1	5	1	67	5	68
2017	Financial management	22	43	21	9	0	5	0	68	10	59
2017	Procurement	20	30	39	11	0	0	0	49	11	10
2017	Information management	30	25	27	8	4	6	0	59	12	23
2017	Information technology	24	37	25	7	2	5	0	64	10	56
2017	Internal audit	36	53	0	0	12	0	0	88	12	15
2017	Evaluation	24	50	0	8	0	18	0	90	10	11
2017	Data sciences	37	36	19	0	8	0	0	73	8	10
2017	Policy	28	36	19	9	4	3	0	66	14	158
2017	Project management	20	52	17	6	1	3	1	75	7	139
2017	Other services to the public	23	50	11	8	5	3	0	76	13	60
2017	None of the above	30	44	10	6	6	3	0	77	13	159

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	36	13	2	0	6	0	84	2	57
2017	Communications or public affairs	44	35	12	2	1	5	0	84	3	91
2017	Security	41	28	18	7	7	0	0	68	14	14
2017	Science and technology	49	35	4	4	0	8	0	91	4	24
2017	Administration and operations	40	42	8	3	2	5	0	86	5	273
2017	Human resources	55	33	7	2	1	1	0	90	3	68
2017	Financial management	39	47	9	2	0	3	0	89	2	58
2017	Procurement	59	31	0	0	0	10	0	100	0	10
2017	Information management	42	51	0	7	0	0	0	93	7	24
2017	Information technology	39	38	20	2	0	2	0	78	2	55
2017	Internal audit	53	24	12	6	6	0	0	77	12	15
2017	Evaluation	54	37	0	0	0	9	0	100	0	10
2017	Data sciences	37	36	18	0	0	9	0	81	0	10
2017	Policy	44	28	12	3	2	10	0	81	6	160
2017	Project management	39	41	12	3	1	5	0	84	4	139
2017	Other services to the public	40	34	14	5	3	6	0	77	8	60
2017	None of the above	44	32	10	4	4	5	1	81	9	158
2014	Client contact centre	41	41	10	3	3	2	0	84	6	63
2014	Communications or public affairs	43	32	14	2	2	7	1	81	4	111
2014	Access to information and privacy	50	34	8	0	0	8	0	91	0	12
2014	Security	36	46	0	0	9	0	9	90	10	11
2014	Science and technology	40	40	16	4	0	0	0	80	4	25
2014	Administration and operations	41	42	12	2	1	3	0	86	2	358
2014	Human resources	48	38	6	3	1	4	0	89	5	73
2014	Financial management	48	36	12	1	1	3	0	85	3	77
2014	Information management	53	31	16	0	0	0	0	84	0	31
2014	Information technology	42	38	13	3	0	4	0	84	3	69
2014	Internal audit	21	71	7	0	0	0	0	93	0	14
2014	Evaluation	53	37	5	0	0	5	0	94	0	17
2014	Other services to the public	42	37	11	2	0	6	0	85	3	117
2014	None of the above	39	33	16	3	1	8	0	79	5	325

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	48	41	10	0	0	2	0	90	0	57
2017	Communications or public affairs	46	44	5	3	0	2	0	91	3	91
2017	Security	58	21	0	14	7	0	0	79	21	14
2017	Science and technology	54	39	4	4	0	0	0	92	4	24
2017	Administration and operations	42	47	7	2	1	1	0	90	3	273
2017	Human resources	57	36	6	1	0	0	0	93	1	68
2017	Financial management	47	47	6	0	0	0	0	94	0	59
2017	Procurement	59	20	21	0	0	0	0	79	0	10
2017	Information management	50	37	13	0	0	0	0	87	0	24
2017	Information technology	44	41	13	0	0	2	0	87	0	55
2017	Internal audit	47	35	6	6	6	0	0	83	12	15
2017	Evaluation	41	51	0	0	8	0	0	92	8	11
2017	Data sciences	37	35	27	0	0	0	0	73	0	10
2017	Policy	42	38	10	5	2	3	0	83	7	160
2017	Project management	33	53	8	2	2	2	0	87	4	137
2017	Other services to the public	38	43	9	9	2	0	0	80	11	60
2017	None of the above	42	40	7	7	3	1	0	83	10	159
2014	Client contact centre	36	48	9	2	3	2	0	85	5	63
2014	Communications or public affairs	43	35	12	3	3	3	1	81	6	111
2014	Access to information and privacy	50	26	8	8	0	8	0	82	9	12
2014	Security	27	54	9	0	0	0	9	90	0	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	41	44	10	2	1	2	0	86	3	358
2014	Human resources	47	42	4	4	0	3	0	92	4	73
2014	Financial management	46	42	8	0	1	3	0	91	1	77
2014	Information management	63	31	6	0	0	0	0	94	0	31
2014	Information technology	49	34	13	1	0	3	0	86	1	70
2014	Internal audit	14	71	14	0	0	0	0	86	0	14
2014	Evaluation	32	53	5	5	0	5	0	90	5	17
2014	Other services to the public	45	36	15	2	2	0	0	81	4	117
2014	None of the above	39	36	14	5	2	4	0	78	7	326

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	49	7	2	0	0	0	92	2	57
2017	Communications or public affairs	57	40	3	0	0	0	0	97	0	91
2017	Security	58	14	14	7	7	0	0	72	14	14
2017	Science and technology	57	39	0	0	0	4	0	100	0	24
2017	Administration and operations	49	44	4	2	1	0	0	92	3	274
2017	Human resources	69	28	3	0	0	0	0	97	0	68
2017	Financial management	60	34	6	0	0	0	0	94	0	59
2017	Procurement	69	20	0	11	0	0	0	89	11	10
2017	Information management	58	35	3	4	0	0	0	93	4	24
2017	Information technology	49	39	9	2	2	0	0	88	4	56
2017	Internal audit	77	6	6	12	0	0	0	83	12	15
2017	Evaluation	41	51	0	8	0	0	0	92	8	11
2017	Data sciences	47	53	0	0	0	0	0	100	0	10
2017	Policy	50	33	9	4	3	0	0	83	7	159
2017	Project management	44	48	5	1	2	0	0	92	3	139
2017	Other services to the public	59	31	8	0	2	2	0	91	2	60
2017	None of the above	53	31	9	4	2	1	1	85	6	159
2014	Client contact centre	43	51	2	1	3	0	0	94	5	63
2014	Communications or public affairs	47	41	8	1	2	0	1	90	3	111
2014	Access to information and privacy	60	16	16	0	0	8	0	82	0	12
2014	Security	27	64	0	0	0	0	9	100	0	11
2014	Science and technology	73	24	3	0	0	0	0	97	0	25
2014	Administration and operations	45	46	7	1	1	0	0	91	2	357
2014	Human resources	62	34	3	1	0	0	0	96	1	73
2014	Financial management	48	45	3	3	1	0	0	93	4	76
2014	Information management	68	25	6	0	0	0	0	94	0	31
2014	Information technology	47	46	6	1	0	0	0	93	1	70
2014	Internal audit	23	69	8	0	0	0	0	92	0	13
2014	Evaluation	53	37	5	0	5	0	0	90	5	17
2014	Other services to the public	55	31	10	3	1	0	0	86	4	116
2014	None of the above	48	34	15	2	1	0	0	82	3	326

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	43	42	12	2	0	2	0	86	2	57
2017	Communications or public affairs	58	31	8	2	0	0	0	89	2	91
2017	Security	58	14	7	14	7	0	0	72	21	14
2017	Science and technology	64	33	0	0	4	0	0	96	4	24
2017	Administration and operations	50	35	10	2	2	1	0	86	4	271
2017	Human resources	65	24	9	3	0	0	0	88	3	67
2017	Financial management	60	30	10	0	0	0	0	90	0	58
2017	Procurement	59	20	10	0	11	0	0	79	11	10
2017	Information management	52	25	16	4	3	0	0	77	7	24
2017	Information technology	47	31	16	4	2	0	0	79	5	56
2017	Internal audit	58	24	12	0	6	0	0	83	6	15
2017	Evaluation	25	50	17	8	0	0	0	75	8	11
2017	Data sciences	55	28	17	0	0	0	0	83	0	10
2017	Policy	50	29	11	5	4	1	0	80	9	158
2017	Project management	43	40	11	3	2	1	0	84	5	138
2017	Other services to the public	55	33	8	0	5	0	0	88	5	60
2017	None of the above	50	29	9	5	5	1	1	80	11	159
2014	Client contact centre	32	55	8	3	0	2	0	89	3	63
2014	Communications or public affairs	38	40	11	9	0	1	1	80	9	111
2014	Access to information and privacy	16	61	23	0	0	0	0	77	0	12
2014	Security	18	55	9	8	0	0	9	81	9	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	40	42	13	4	1	1	0	83	4	358
2014	Human resources	62	30	7	0	0	1	0	93	0	73
2014	Financial management	52	35	8	3	3	0	0	87	5	77
2014	Information management	41	44	12	0	0	3	0	88	0	31
2014	Information technology	27	46	17	7	2	0	0	73	9	70
2014	Internal audit	21	57	7	14	0	0	0	79	14	14
2014	Evaluation	37	53	5	0	5	0	0	90	5	17
2014	Other services to the public	49	30	14	6	1	0	0	79	7	117
2014	None of the above	36	38	18	4	3	1	0	74	7	326

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	44	38	18	0	0	0	0	82	0	57
2017	Communications or public affairs	53	36	8	2	0	0	0	89	2	91
2017	Security	58	14	7	14	7	0	0	72	21	14
2017	Science and technology	57	35	4	4	0	0	0	92	4	24
2017	Administration and operations	42	42	10	3	1	0	0	85	5	274
2017	Human resources	62	29	7	1	0	0	0	91	1	68
2017	Financial management	59	30	9	2	0	0	0	89	2	59
2017	Procurement	59	20	10	0	11	0	0	79	11	10
2017	Information management	42	44	3	11	0	0	0	86	11	24
2017	Information technology	47	33	14	5	0	0	0	80	5	56
2017	Internal audit	58	24	6	12	0	0	0	83	12	15
2017	Evaluation	25	50	8	17	0	0	0	75	17	11
2017	Data sciences	55	45	0	0	0	0	0	100	0	10
2017	Policy	47	32	11	6	3	0	0	80	10	158
2017	Project management	38	45	11	4	1	0	0	83	6	139
2017	Other services to the public	58	28	9	2	3	0	0	86	5	60
2017	None of the above	46	33	6	6	5	2	1	82	12	159
2014	Client contact centre	36	55	5	5	0	0	0	90	5	63
2014	Communications or public affairs	38	42	9	10	0	1	1	81	10	111
2014	Access to information and privacy	37	40	23	0	0	0	0	77	0	12
2014	Security	18	46	18	8	0	0	9	71	9	11
2014	Science and technology	49	36	11	4	0	0	0	85	4	25
2014	Administration and operations	37	47	12	2	1	1	0	85	3	358
2014	Human resources	59	33	8	0	0	0	0	92	0	73
2014	Financial management	49	39	5	5	1	0	0	88	6	77
2014	Information management	41	44	12	0	0	0	3	88	0	31
2014	Information technology	27	46	14	8	2	1	0	74	11	70
2014	Internal audit	21	57	7	14	0	0	0	79	14	14
2014	Evaluation	37	53	5	0	5	0	0	90	5	17
2014	Other services to the public	44	36	14	6	1	1	0	80	7	117
2014	None of the above	34	40	17	4	4	0	0	75	9	324

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	34	9	7	0	7	2	82	8	56
2017	Communications or public affairs	55	28	10	4	1	2	0	85	5	91
2017	Security	33	28	12	7	21	0	0	61	28	14
2017	Science and technology	39	33	12	4	4	9	0	79	8	24
2017	Administration and operations	45	29	13	6	4	3	0	75	11	272
2017	Human resources	66	18	9	4	3	0	0	84	7	67
2017	Financial management	50	27	14	3	2	3	0	80	5	56
2017	Procurement	59	0	29	0	11	0	0	59	11	10
2017	Information management	44	17	20	7	3	4	4	67	12	24
2017	Information technology	35	24	30	7	2	2	0	61	9	56
2017	Internal audit	47	6	17	0	6	18	6	70	8	15
2017	Evaluation	33	35	8	24	0	0	0	68	24	11
2017	Data sciences	55	27	9	9	0	0	0	82	9	10
2017	Policy	33	29	14	13	7	4	1	64	21	160
2017	Project management	37	32	15	6	4	6	0	73	11	138
2017	Other services to the public	44	26	16	6	2	6	0	75	8	60
2017	None of the above	41	25	12	6	8	8	1	72	15	158
2014	Client contact centre	46	33	10	6	0	5	0	83	7	63
2014	Communications or public affairs	38	35	12	6	4	4	1	77	10	110
2014	Access to information and privacy	19	26	40	0	8	8	0	49	8	12
2014	Security	0	28	46	9	8	0	9	30	19	11
2014	Science and technology	49	20	19	9	0	4	0	72	9	25
2014	Administration and operations	39	31	14	8	3	5	0	74	11	358
2014	Human resources	59	22	12	5	1	0	0	82	7	73
2014	Financial management	49	25	12	8	6	0	0	74	14	77
2014	Information management	35	29	18	9	4	3	3	68	13	31
2014	Information technology	30	26	22	12	5	4	0	58	19	70
2014	Internal audit	21	64	7	0	7	0	0	86	7	14
2014	Evaluation	32	27	26	0	0	16	0	70	0	17
2014	Other services to the public	40	27	17	7	4	4	1	70	12	117
2014	None of the above	36	27	19	9	5	3	1	65	15	326

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Client contact centre	19	54	27	57
2017	Communications or public affairs	27	39	34	91
2017	Security	39	26	36	14
2017	Science and technology	24	38	38	24
2017	Administration and operations	35	36	28	273
2017	Human resources	26	52	22	68
2017	Financial management	23	53	24	59
2017	Procurement	21	40	39	10
2017	Information management	31	44	24	24
2017	Information technology	31	36	32	55
2017	Internal audit	29	18	53	15
2017	Evaluation	49	34	17	11
2017	Data sciences	27	65	9	10
2017	Policy	47	27	26	160
2017	Project management	30	28	42	139
2017	Other services to the public	30	36	34	60
2017	None of the above	42	31	27	159
2014	Client contact centre	38	46	16	62
2014	Communications or public affairs	27	36	36	111
2014	Access to information and privacy	56	18	26	12
2014	Security	45	28	28	11
2014	Science and technology	24	64	12	24
2014	Administration and operations	33	33	33	358
2014	Human resources	35	44	21	73
2014	Financial management	31	34	35	77
2014	Information management	24	39	37	31
2014	Information technology	33	36	30	70
2014	Internal audit	29	36	36	14
2014	Evaluation	43	32	26	17
2014	Other services to the public	30	29	41	117
2014	None of the above	38	26	36	326

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Client contact centre	33	17	27	13	10	0	10
2017	Communications or public affairs	16	27	28	4	16	8	25
2017	Administration and operations	8	40	27	5	10	10	97
2017	Human resources	19	22	43	10	0	5	18
2017	Financial management	0	41	46	0	0	13	15
2017	Information technology	12	6	33	5	5	39	17
2017	Policy	6	26	40	3	14	12	77
2017	Project management	7	42	19	5	20	7	41
2017	Other services to the public	15	15	30	10	23	5	17
2017	None of the above	11	25	20	5	32	7	63
2014	Client contact centre	11	41	30	9	9999	9	23
2014	Communications or public affairs	7	29	45	9	9999	10	31
2014	Administration and operations	14	44	23	8	9999	11	118
2014	Human resources	16	38	42	0	9999	5	25
2014	Financial management	30	33	33	4	9999	0	24
2014	Information technology	13	33	49	0	9999	4	24
2014	Other services to the public	5	43	26	8	9999	17	36
2014	None of the above	9	32	36	7	9999	15	124

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	11	89	57
2017	Communications or public affairs	15	85	91
2017	Administration and operations	13	87	273
2017	Human resources	16	84	68
2017	Procurement	0	100	10
2017	Information technology	16	84	56
2017	Policy	15	85	160
2017	Project management	20	80	139
2017	Other services to the public	8	92	60
2017	None of the above	12	88	158
2014	Client contact centre	8	92	63
2014	Communications or public affairs	16	84	111
2014	Science and technology	0	100	25
2014	Administration and operations	16	84	358
2014	Human resources	11	89	73
2014	Financial management	17	83	77
2014	Information management	19	81	31
2014	Information technology	15	85	70
2014	Other services to the public	14	86	117
2014	None of the above	21	79	325

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	68	34
2017	Policy	28	26
2017	Project management	52	29
2017	None of the above	42	21
2014	Communications or public affairs	30	17
2014	Administration and operations	41	59
2014	Financial management	54	13
2014	Information technology	52	11
2014	Other services to the public	45	15
2014	None of the above	31	68

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	79	14
2017	Administration and operations	51	34
2017	Human resources	82	11
2017	Policy	81	26
2017	Project management	76	29
2017	None of the above	77	21
2014	Communications or public affairs	65	17
2014	Administration and operations	66	59
2014	Financial management	54	13
2014	Other services to the public	36	15
2014	None of the above	85	68

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Human resources	11
2014	Financial management	13
2014	Other services to the public	15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Communications or public affairs	14
2017	Administration and operations	34
2017	Human resources	11
2017	Policy	26
2017	Project management	29
2017	None of the above	21
2014	Communications or public affairs	17
2014	Administration and operations	59
2014	Financial management	13
2014	Information technology	11
2014	Other services to the public	15
2014	None of the above	68

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Communications or public affairs	14
2017	Administration and operations	34
2017	Project management	29
2014	Financial management	13
2014	Information technology	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Communications or public affairs	14
2017	Human resources	11
2014	Communications or public affairs	17
2014	Financial management	13
2014	Information technology	11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	Communications or public affairs	14
2017	Human resources	11
2017	Policy	26
2017	Project management	29
2014	Financial management	13
2014	Other services to the public	15
2014	None of the above	68

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	38	34
2017	Policy	27	26
2017	Project management	45	29
2017	None of the above	57	21
2014	Communications or public affairs	45	18
2014	Administration and operations	44	59
2014	Other services to the public	37	15
2014	None of the above	45	69

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	43	14
2017	Administration and operations	24	34
2017	Policy	54	26
2017	Project management	35	29
2017	None of the above	47	21
2014	Communications or public affairs	44	18
2014	Administration and operations	50	59
2014	Financial management	54	13
2014	None of the above	54	69

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	33	34
2017	Human resources	73	11
2017	Policy	54	26
2017	Project management	31	29
2017	None of the above	29	21
2014	Communications or public affairs	28	18
2014	Administration and operations	42	59
2014	None of the above	55	69

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	27	34
2017	Policy	50	26
2017	Project management	52	29
2017	None of the above	52	21
2014	Communications or public affairs	28	18
2014	Administration and operations	33	59
2014	Financial management	46	13
2014	Information technology	45	11
2014	None of the above	50	69

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	14	34
2017	Policy	27	26
2017	Project management	27	29
2017	None of the above	42	21
2014	Administration and operations	12	59
2014	None of the above	38	69

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	64	14
2017	Administration and operations	72	34
2017	Human resources	55	11
2017	Policy	66	26
2017	Project management	51	29
2017	None of the above	63	21
2014	Communications or public affairs	44	18
2014	Administration and operations	60	59
2014	Financial management	38	13
2014	Information technology	62	11
2014	Other services to the public	63	15
2014	None of the above	55	69

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	30	34
2017	Policy	42	26
2017	Project management	31	29
2017	None of the above	29	21
2014	Communications or public affairs	27	18
2014	Administration and operations	38	59
2014	None of the above	31	69

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	Communications or public affairs	14
2017	Administration and operations	34
2017	Human resources	11
2017	Project management	29
2014	Communications or public affairs	18
2014	Administration and operations	59
2014	Information technology	11
2014	None of the above	69

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	Administration and operations	34
2017	Human resources	11
2014	Communications or public affairs	18

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11
2014	Financial management	0	13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	35	14
2017	Administration and operations	41	34
2017	Human resources	46	11
2017	Policy	49	26
2017	Project management	52	29
2017	None of the above	38	21
2014	Communications or public affairs	44	18
2014	Administration and operations	40	59
2014	Information technology	48	11
2014	None of the above	51	69

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	37	34
2017	Human resources	0	11
2017	Project management	31	29
2017	None of the above	28	21
2014	Communications or public affairs	27	18
2014	Administration and operations	32	59
2014	None of the above	24	69

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	17	34
2014	Administration and operations	10	59
2014	None of the above	21	69

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	71	14
2017	Administration and operations	55	34
2017	Policy	81	26
2017	Project management	58	29
2017	None of the above	33	21
2014	Communications or public affairs	56	18
2014	Administration and operations	57	59
2014	Financial management	54	13
2014	Information technology	71	11
2014	Other services to the public	69	15
2014	None of the above	57	69

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	36	14
2017	Administration and operations	30	34
2017	Policy	50	26
2017	Project management	34	29
2014	Communications or public affairs	28	18
2014	Administration and operations	29	59
2014	None of the above	35	69

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Policy	27	26
2014	Administration and operations	17	59
2014	Other services to the public	0	15
2014	None of the above	12	69

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11
2017	Project management	17	29
2014	Administration and operations	15	59
2014	None of the above	20	69

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Policy	30	26
2014	Administration and operations	23	59
2014	Financial management	0	13
2014	None of the above	19	69

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Administration and operations	34
2017	Human resources	11
2017	Project management	29
2017	None of the above	21
2014	Communications or public affairs	18
2014	Other services to the public	15

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	14
2017	Administration and operations	22	34
2014	Administration and operations	14	59
2014	Other services to the public	0	15
2014	None of the above	25	69

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	23	34
2017	Project management	21	29
2017	None of the above	53	21
2014	Communications or public affairs	28	18
2014	Administration and operations	23	59
2014	Information technology	0	11
2014	None of the above	15	69

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	38	13
2017	Administration and operations	17	34
2017	Project management	17	29
2017	None of the above	0	21
2014	Administration and operations	9	58

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	19	34
2017	Policy	28	25
2017	None of the above	33	21
2014	Administration and operations	9	58
2014	None of the above	22	68

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	21
2014	Administration and operations	10	58

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	14	34
2017	None of the above	0	21
2014	Administration and operations	12	58
2014	Financial management	0	12
2014	None of the above	16	68

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	None of the above	23	21
2014	Administration and operations	17	58
2014	Information technology	0	10
2014	Other services to the public	0	15
2014	None of the above	9	68

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	16	34
2017	Policy	37	25
2017	Project management	17	29
2014	Administration and operations	17	58
2014	Information technology	0	10
2014	None of the above	18	68

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	13
2017	Human resources	0	11
2014	Financial management	0	12
2014	Information technology	0	10
2014	None of the above	9	68

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Human resources	0	11
2017	Policy	21	25
2017	Project management	17	29
2014	Administration and operations	16	58
2014	Information technology	0	10
2014	None of the above	13	68

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	24	34
2017	Policy	49	25
2017	Project management	52	29
2017	None of the above	52	21
2014	Administration and operations	29	58
2014	Financial management	50	12
2014	None of the above	36	68

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	35	34
2017	Policy	60	25
2017	Project management	69	29
2017	None of the above	63	21
2014	Communications or public affairs	34	18
2014	Administration and operations	49	58
2014	Financial management	42	12
2014	Other services to the public	30	15
2014	None of the above	49	68

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Administration and operations	34
2017	Human resources	11
2014	Communications or public affairs	18
2014	Administration and operations	58
2014	Financial management	12
2014	Information technology	10
2014	Other services to the public	15
2014	None of the above	68

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	46	13
2017	Administration and operations	47	34
2017	Human resources	46	11
2017	Policy	68	25
2017	Project management	45	29
2017	None of the above	72	21
2014	Communications or public affairs	44	18
2014	Administration and operations	51	58
2014	Financial management	58	12
2014	Other services to the public	55	15
2014	None of the above	55	68

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Communications or public affairs	13
2017	Administration and operations	34
2017	Human resources	11
2017	Policy	25
2017	Project management	29
2017	None of the above	21

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Communications or public affairs	0	13
2017	None of the above	24	21
2014	Financial management	0	12
2014	None of the above	15	68

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	93	7	14
2017	Administration and operations	86	14	34
2017	Human resources	91	9	11
2017	Policy	77	23	26
2017	Project management	79	21	29
2017	None of the above	95	5	21

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	21	22	22	2	2	22	10	63	5	57
2017	Communications or public affairs	9	16	15	4	2	42	12	54	14	91
2017	Security	7	26	28	0	7	18	14	49	10	14
2017	Science and technology	9	15	15	0	0	57	4	62	0	24
2017	Administration and operations	12	19	17	6	3	35	8	54	16	274
2017	Human resources	21	20	16	4	0	31	8	67	7	68
2017	Financial management	10	21	14	5	4	40	7	57	16	59
2017	Procurement	30	10	10	10	0	41	0	67	17	10
2017	Information management	19	15	24	7	7	27	0	47	20	24
2017	Information technology	24	25	18	4	4	18	7	66	10	55
2017	Internal audit	6	30	6	0	6	34	18	75	12	15
2017	Evaluation	0	0	16	8	8	59	8	0	51	11
2017	Data sciences	18	20	18	0	9	36	0	59	13	10
2017	Policy	12	11	15	8	8	38	8	43	30	159
2017	Project management	8	20	19	7	5	31	10	48	20	139
2017	Other services to the public	19	16	11	6	6	31	11	61	21	60
2017	None of the above	13	14	13	4	5	39	12	56	18	158
2014	Client contact centre	18	14	15	1	3	40	8	62	9	63
2014	Communications or public affairs	9	14	19	3	8	33	13	44	20	110
2014	Access to information and privacy	10	27	16	0	0	39	8	70	0	12
2014	Security	0	18	37	18	9	0	18	22	33	11
2014	Science and technology	8	4	35	8	0	46	0	21	14	25
2014	Administration and operations	12	22	14	5	4	32	10	59	16	356
2014	Human resources	20	23	8	3	0	31	15	80	5	73
2014	Financial management	15	9	19	4	4	34	16	48	15	77
2014	Information management	24	13	18	7	0	32	6	60	11	31
2014	Information technology	14	15	17	3	4	37	9	55	14	70
2014	Internal audit	0	7	50	0	14	21	7	10	20	14
2014	Evaluation	10	16	5	10	10	38	10	51	40	17
2014	Other services to the public	17	18	14	7	4	33	6	58	19	117
2014	None of the above	14	12	19	7	5	36	7	46	21	326

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	46	26	0	2	2	2	72	2	57
2017	Communications or public affairs	19	33	15	3	2	24	3	72	7	91
2017	Security	25	40	21	0	7	7	0	70	7	14
2017	Science and technology	29	60	0	4	0	7	0	96	4	24
2017	Administration and operations	31	37	11	4	2	15	0	80	7	273
2017	Human resources	31	38	18	4	0	6	3	76	5	68
2017	Financial management	36	32	12	4	2	14	0	79	6	59
2017	Procurement	59	10	20	0	0	11	0	78	0	10
2017	Information management	37	19	24	4	3	13	0	64	8	24
2017	Information technology	30	43	16	4	2	6	0	77	6	55
2017	Internal audit	47	30	0	0	6	17	0	93	7	15
2017	Evaluation	16	25	25	0	0	34	0	62	0	11
2017	Data sciences	47	0	35	0	0	18	0	57	0	10
2017	Policy	27	33	17	5	7	11	0	67	14	158
2017	Project management	27	30	19	6	4	12	1	67	11	139
2017	Other services to the public	34	32	14	6	2	10	3	76	9	60
2017	None of the above	30	32	15	7	3	12	1	71	12	158
2014	Client contact centre	24	46	11	0	3	14	2	83	4	63
2014	Communications or public affairs	21	25	21	4	4	21	4	61	11	110
2014	Access to information and privacy	26	35	16	0	0	23	0	80	0	12
2014	Security	9	46	18	9	9	0	9	60	20	11
2014	Science and technology	28	28	19	3	0	21	0	72	4	25
2014	Administration and operations	29	33	17	4	2	14	1	72	7	356
2014	Human resources	37	37	9	0	0	16	1	89	0	73
2014	Financial management	28	33	17	1	3	17	1	75	5	77
2014	Information management	42	31	12	3	0	12	0	83	3	31
2014	Information technology	29	24	24	1	3	17	1	65	5	70
2014	Internal audit	0	50	36	7	0	7	0	54	8	14
2014	Evaluation	16	31	0	16	0	37	0	75	25	17
2014	Other services to the public	33	28	16	4	3	15	2	73	9	117
2014	None of the above	26	28	23	5	3	14	1	63	10	326

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	19	46	18	10	3	2	2	67	14	57
2017	Communications or public affairs	24	46	16	6	2	3	2	74	9	91
2017	Security	18	54	14	0	0	7	7	84	0	14
2017	Science and technology	21	44	8	12	3	9	4	74	18	24
2017	Administration and operations	23	45	13	6	3	1	9	77	9	274
2017	Human resources	32	28	11	3	0	0	26	82	4	68
2017	Financial management	26	51	8	8	2	0	6	81	10	59
2017	Procurement	49	51	0	0	0	0	0	100	0	10
2017	Information management	37	53	4	0	6	0	0	90	6	24
2017	Information technology	19	57	16	4	0	0	4	80	4	56
2017	Internal audit	35	40	6	0	0	0	18	92	0	15
2017	Evaluation	16	59	8	8	0	8	0	82	9	11
2017	Data sciences	46	46	8	0	0	0	0	92	0	10
2017	Policy	23	42	6	5	3	2	19	82	10	160
2017	Project management	20	56	10	7	3	0	3	79	11	138
2017	Other services to the public	29	37	17	6	2	3	7	72	8	60
2017	None of the above	21	46	7	6	4	3	13	80	12	159
2014	Client contact centre	12	59	15	4	0	7	3	79	4	63
2014	Communications or public affairs	23	45	12	12	1	1	6	73	14	110
2014	Access to information and privacy	16	60	8	8	0	0	8	82	9	12
2014	Security	9	64	9	0	0	0	18	89	0	11
2014	Science and technology	24	57	7	4	0	4	4	87	5	25
2014	Administration and operations	23	47	14	5	1	2	7	78	7	358
2014	Human resources	28	26	16	4	1	3	21	71	7	73
2014	Financial management	26	50	16	4	1	0	4	78	5	77
2014	Information management	26	46	9	6	4	0	10	80	11	31
2014	Information technology	20	51	16	9	0	1	2	74	9	70
2014	Internal audit	29	50	14	0	0	0	7	85	0	14
2014	Evaluation	26	37	5	0	11	0	21	80	14	17
2014	Other services to the public	23	47	7	10	1	0	11	80	12	117
2014	None of the above	19	49	12	6	2	2	10	78	9	326

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	25	26	0	3	30	10	51	6	57
2017	Communications or public affairs	11	22	19	3	2	36	7	58	10	90
2017	Security	7	26	7	7	12	14	28	56	32	14
2017	Science and technology	14	12	8	0	0	62	4	76	0	24
2017	Administration and operations	9	18	19	3	3	33	15	52	12	272
2017	Human resources	17	12	18	2	0	25	25	59	5	66
2017	Financial management	8	36	12	0	0	31	13	78	0	59
2017	Procurement	30	0	40	11	0	20	0	37	14	10
2017	Information management	27	30	18	0	0	20	6	76	0	24
2017	Information technology	19	19	27	2	2	19	12	56	5	56
2017	Internal audit	12	17	12	6	6	17	30	56	22	15
2017	Evaluation	0	25	8	8	0	51	8	61	19	11
2017	Data sciences	20	9	35	0	0	19	17	45	0	10
2017	Policy	4	15	16	4	2	39	20	47	14	160
2017	Project management	6	27	20	4	3	31	10	55	12	139
2017	Other services to the public	9	22	22	5	3	28	11	52	13	60
2017	None of the above	7	17	15	4	4	32	20	52	17	159
2014	Client contact centre	5	20	19	7	0	36	12	50	13	63
2014	Communications or public affairs	8	16	23	5	3	34	12	44	14	111
2014	Access to information and privacy	8	29	24	0	0	16	24	60	0	12
2014	Security	9	18	36	0	9	0	28	38	13	11
2014	Science and technology	5	8	24	0	4	51	7	33	10	25
2014	Administration and operations	4	16	24	6	3	31	16	38	18	358
2014	Human resources	12	16	11	1	1	26	33	68	6	73
2014	Financial management	6	17	20	6	1	38	11	47	15	77
2014	Information management	15	19	27	0	6	18	16	51	9	31
2014	Information technology	14	16	23	7	1	33	5	49	14	70
2014	Internal audit	0	21	29	7	7	29	7	33	22	14
2014	Evaluation	10	5	20	0	0	42	22	44	0	17
2014	Other services to the public	8	16	30	7	4	23	12	38	17	117
2014	None of the above	6	14	22	6	3	37	13	39	17	326

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	41	44	0	0	0	13	2	100	0	57
2017	Communications or public affairs	42	30	9	0	0	15	4	89	0	91
2017	Security	25	54	14	0	0	0	7	85	0	14
2017	Science and technology	47	21	4	0	0	25	4	94	0	24
2017	Administration and operations	38	38	5	2	0	9	8	91	2	273
2017	Human resources	50	22	4	0	0	2	22	94	0	67
2017	Financial management	41	34	6	2	0	14	3	90	2	59
2017	Procurement	69	31	0	0	0	0	0	100	0	10
2017	Information management	41	39	13	4	0	4	0	82	4	24
2017	Information technology	44	35	9	2	0	5	4	88	2	56
2017	Internal audit	41	12	6	12	0	12	18	75	17	15
2017	Evaluation	40	35	0	0	0	25	0	100	0	11
2017	Data sciences	64	19	18	0	0	0	0	82	0	10
2017	Policy	33	30	9	1	1	8	18	85	3	159
2017	Project management	38	34	11	2	0	10	4	85	2	138
2017	Other services to the public	53	21	11	0	2	5	8	86	2	60
2017	None of the above	37	30	5	2	4	9	14	86	8	159
2014	Client contact centre	31	45	8	0	0	13	3	90	0	63
2014	Communications or public affairs	33	29	18	4	0	12	5	74	4	111
2014	Access to information and privacy	34	34	16	0	0	8	8	81	0	12
2014	Security	27	28	27	0	0	0	18	67	0	11
2014	Science and technology	53	31	0	0	0	12	4	100	0	25
2014	Administration and operations	33	36	11	2	2	9	8	83	4	357
2014	Human resources	51	17	8	0	1	8	15	88	2	73
2014	Financial management	35	42	9	1	1	8	4	87	3	77
2014	Information management	40	27	16	0	0	9	7	81	0	31
2014	Information technology	25	48	13	3	0	6	5	82	3	70
2014	Internal audit	29	43	14	0	0	7	7	83	0	14
2014	Evaluation	27	31	5	0	0	0	37	91	0	17
2014	Other services to the public	30	37	10	4	1	8	10	82	6	117
2014	None of the above	34	26	14	4	1	12	9	76	7	326

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	32	40	7	2	0	18	2	89	2	57
2017	Communications or public affairs	37	24	14	1	0	21	3	80	1	91
2017	Security	25	40	21	0	7	0	7	70	7	14
2017	Science and technology	47	17	4	0	0	29	4	94	0	24
2017	Administration and operations	26	42	8	3	1	13	8	85	5	274
2017	Human resources	43	20	6	1	0	4	26	90	2	68
2017	Financial management	39	29	6	3	0	20	3	88	4	59
2017	Procurement	49	41	10	0	0	0	0	90	0	10
2017	Information management	41	33	16	0	0	10	0	82	0	24
2017	Information technology	40	38	13	2	0	5	1	84	2	56
2017	Internal audit	35	23	6	6	0	18	12	84	8	15
2017	Evaluation	16	16	0	0	0	60	8	100	0	11
2017	Data sciences	55	9	18	9	0	9	0	71	9	10
2017	Policy	26	28	12	3	1	11	18	78	6	160
2017	Project management	32	37	14	4	0	10	3	79	5	139
2017	Other services to the public	39	30	9	2	2	10	8	85	4	60
2017	None of the above	28	25	8	3	3	19	14	78	9	159
2014	Client contact centre	26	41	11	2	0	17	3	84	2	63
2014	Communications or public affairs	29	29	15	4	1	17	5	75	6	110
2014	Access to information and privacy	26	32	34	0	0	8	0	63	0	12
2014	Security	18	46	8	0	9	0	18	78	11	11
2014	Science and technology	53	27	0	0	0	16	4	100	0	25
2014	Administration and operations	25	39	12	4	0	12	7	80	6	358
2014	Human resources	40	19	9	0	0	13	17	86	0	73
2014	Financial management	28	44	8	3	1	13	4	86	5	77
2014	Information management	35	30	16	0	0	12	7	80	0	31
2014	Information technology	27	31	22	7	0	12	2	67	8	70
2014	Internal audit	7	57	21	0	0	7	7	75	0	14
2014	Evaluation	21	26	21	0	0	11	21	70	0	17
2014	Other services to the public	31	30	16	4	0	10	9	75	5	117
2014	None of the above	25	26	16	5	1	17	10	69	9	326

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Science and technology	0	100	24
2017	Administration and operations	6	94	273
2017	Procurement	0	100	10
2017	Evaluation	0	100	11
2017	Data sciences	0	100	10
2017	Policy	6	94	160
2017	Project management	7	93	139
2017	None of the above	7	93	158
2014	Communications or public affairs	5	95	111
2014	Access to information and privacy	0	100	12
2014	Science and technology	0	100	25
2014	Administration and operations	6	94	358
2014	Internal audit	0	100	14
2014	None of the above	9	91	326

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	43	15
2014	Administration and operations	29	20
2014	None of the above	32	28

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	94	15
2017	Policy	80	10
2017	Project management	100	10
2017	None of the above	75	12
2014	Administration and operations	91	20
2014	None of the above	76	28

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2017	Project management	10
2017	None of the above	12
2014	None of the above	28

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2017	Project management	10
2017	None of the above	12
2014	Administration and operations	20
2014	None of the above	28

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Project management	10
2017	None of the above	12
2014	Administration and operations	20

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2014	Administration and operations	20
2014	None of the above	28

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2017	Project management	10
2014	Administration and operations	20

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	47	15
2014	None of the above	17	28

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Policy	0	10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	Total responses
2017	Policy	10
2017	None of the above	12
2014	Administration and operations	20

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	None of the above	54	12
2014	Administration and operations	24	20
2014	None of the above	24	28

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	None of the above	47	12

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	Policy	10
2017	Project management	10
2017	None of the above	12
2014	Administration and operations	20
2014	None of the above	28

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2017	Project management	10
2017	None of the above	12

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2017	Project management	10
2017	None of the above	12

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2017	Project management	10
2017	None of the above	12

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Policy	0	10

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Policy	10
2017	Project management	10
2017	None of the above	12
2014	Administration and operations	20
2014	None of the above	28

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Project management	0	10
2014	Administration and operations	27	20
2014	None of the above	27	28

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	41	15
2017	Policy	69	10
2014	Administration and operations	23	20
2014	None of the above	18	28

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	37	15

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15
2017	Policy	0	10

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	12

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2014	None of the above	28

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	12

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Project management	0	10
2017	None of the above	0	12
2014	Administration and operations	0	20
2014	None of the above	21	28

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	46	15
2017	None of the above	70	12
2014	Administration and operations	53	20
2014	None of the above	55	28

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	10
2017	None of the above	0	11

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	10
2017	None of the above	0	11

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Policy	10
2017	None of the above	11
2014	None of the above	28

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	10

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	None of the above	0	11
2014	Administration and operations	0	19

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	10
2014	None of the above	36	28

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	0	15

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	None of the above	41	11
2014	Administration and operations	37	19
2014	None of the above	42	28

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Policy	0	10
2014	None of the above	0	28

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	37	15
2017	Policy	60	10
2014	Administration and operations	48	19
2014	None of the above	53	28

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2014	Administration and operations	19
2014	None of the above	28

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Administration and operations	56	15
2017	Policy	70	10
2017	None of the above	100	11
2014	Administration and operations	63	19
2014	None of the above	73	28

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	Administration and operations	15
2017	Policy	10
2017	None of the above	11

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Administration and operations	94	6	15
2017	Policy	100	0	10
2017	Project management	100	0	10
2017	None of the above	93	7	12

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	16	27	24	0	3	24	6	62	5	57
2017	Communications or public affairs	11	13	18	1	0	48	9	55	2	90
2017	Security	0	22	39	0	7	25	7	33	10	14
2017	Science and technology	12	12	12	0	0	61	4	66	0	24
2017	Administration and operations	11	19	16	3	1	42	8	60	7	274
2017	Human resources	25	21	16	1	0	28	8	73	2	68
2017	Financial management	12	22	19	0	2	39	7	63	3	59
2017	Procurement	30	10	20	0	0	41	0	67	0	10
2017	Information management	24	18	18	7	0	33	0	62	11	24
2017	Information technology	24	23	20	2	0	23	7	68	3	55
2017	Internal audit	6	30	6	0	6	34	18	75	12	15
2017	Evaluation	8	8	8	0	0	51	25	68	0	11
2017	Data sciences	29	9	27	0	9	27	0	51	12	10
2017	Policy	17	11	12	5	4	43	7	58	17	160
2017	Project management	12	18	14	1	3	40	11	62	10	139
2017	Other services to the public	19	12	23	3	3	33	7	52	10	60
2017	None of the above	14	17	12	2	1	44	10	67	7	159
2014	Client contact centre	17	13	18	5	0	40	7	57	9	63
2014	Communications or public affairs	12	10	15	3	3	47	11	53	13	111
2014	Access to information and privacy	10	0	16	8	0	58	8	31	23	12
2014	Security	9	9	45	0	0	18	18	29	0	11
2014	Science and technology	8	15	20	0	0	57	0	53	0	25
2014	Administration and operations	12	16	21	2	1	38	9	54	5	358
2014	Human resources	20	22	13	0	0	31	14	76	0	73
2014	Financial management	13	12	19	1	1	44	9	53	6	76
2014	Information management	28	10	15	3	0	40	4	67	5	31
2014	Information technology	11	18	17	1	0	41	11	62	3	70
2014	Internal audit	0	14	43	0	0	29	14	25	0	14
2014	Evaluation	16	5	10	0	5	42	21	58	13	17
2014	Other services to the public	20	20	15	2	1	34	9	69	4	117
2014	None of the above	13	10	21	1	2	47	6	47	8	326

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	48	15	2	2	6	3	81	4	57
2017	Communications or public affairs	30	29	16	0	0	20	4	79	0	91
2017	Security	20	43	15	7	7	7	0	68	16	13
2017	Science and technology	38	43	4	0	0	15	0	95	0	24
2017	Administration and operations	29	39	13	1	1	14	1	81	3	273
2017	Human resources	37	37	13	1	0	10	1	84	2	67
2017	Financial management	37	41	6	2	2	11	2	89	4	59
2017	Procurement	49	20	10	0	0	21	0	87	0	10
2017	Information management	37	28	14	4	0	17	0	78	4	24
2017	Information technology	33	43	9	2	2	11	0	85	4	55
2017	Internal audit	41	24	12	0	6	17	0	79	7	15
2017	Evaluation	16	25	8	0	0	51	0	83	0	11
2017	Data sciences	47	9	35	0	0	9	0	61	0	10
2017	Policy	32	33	15	3	4	13	0	75	9	159
2017	Project management	28	38	12	2	1	17	2	81	4	139
2017	Other services to the public	36	29	13	3	3	14	2	77	7	60
2017	None of the above	32	34	14	2	2	15	2	79	4	159
2014	Client contact centre	26	42	11	0	3	17	0	83	4	63
2014	Communications or public affairs	25	23	17	3	2	27	4	69	7	111
2014	Access to information and privacy	18	8	24	8	0	34	8	45	13	12
2014	Security	18	37	27	0	0	0	18	67	0	11
2014	Science and technology	28	36	15	0	0	21	0	81	0	25
2014	Administration and operations	28	36	15	3	0	16	2	77	4	357
2014	Human resources	36	33	11	2	0	12	7	84	2	73
2014	Financial management	31	36	12	3	1	18	0	81	5	77
2014	Information management	40	34	15	0	0	11	0	83	0	31
2014	Information technology	26	35	14	0	0	23	1	81	0	70
2014	Internal audit	0	64	21	0	0	7	7	75	0	14
2014	Evaluation	21	31	5	5	0	32	5	84	8	17
2014	Other services to the public	31	32	16	1	0	20	1	79	1	117
2014	None of the above	28	28	19	2	2	20	2	71	5	326

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	20	21	19	17	22	0	0	42	39	56
2017	Communications or public affairs	27	20	23	12	17	0	1	48	29	91
2017	Security	20	21	19	26	14	0	0	41	39	14
2017	Science and technology	20	32	8	14	18	0	9	57	35	24
2017	Administration and operations	16	20	18	18	25	0	4	37	44	273
2017	Human resources	26	24	18	10	18	0	4	52	29	67
2017	Financial management	24	21	19	25	9	0	2	46	35	59
2017	Procurement	20	20	0	51	0	0	10	44	56	10
2017	Information management	37	10	18	15	21	0	0	47	36	24
2017	Information technology	27	12	20	20	17	4	0	41	39	56
2017	Internal audit	24	35	11	6	24	0	0	59	29	15
2017	Evaluation	25	25	17	16	16	0	0	51	32	11
2017	Data sciences	47	9	9	9	19	0	8	61	30	10
2017	Policy	18	18	28	12	22	1	1	37	35	160
2017	Project management	17	18	29	16	18	0	3	36	35	138
2017	Other services to the public	22	21	19	11	27	0	0	43	38	60
2017	None of the above	20	22	23	15	19	1	1	42	35	159

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	17	31	25	11	16	0	0	48	27	57
2017	Communications or public affairs	7	28	31	29	5	0	0	35	34	91
2017	Security	25	32	29	7	7	0	0	57	14	14
2017	Science and technology	17	21	30	8	15	0	9	42	25	24
2017	Administration and operations	16	25	31	17	10	0	1	42	28	274
2017	Human resources	19	16	43	9	11	0	1	36	20	68
2017	Financial management	17	33	31	8	12	0	0	49	20	59
2017	Procurement	0	10	49	20	21	0	0	10	41	10
2017	Information management	45	8	28	12	7	0	0	53	19	24
2017	Information technology	9	35	28	21	7	0	0	44	28	56
2017	Internal audit	37	23	23	12	6	0	0	60	17	15
2017	Evaluation	42	25	17	0	16	0	0	67	16	11
2017	Data sciences	9	27	47	18	0	0	0	35	18	10
2017	Policy	14	29	29	12	14	0	1	44	26	160
2017	Project management	9	28	27	19	15	1	0	38	34	138
2017	Other services to the public	11	27	35	15	11	0	0	39	26	60
2017	None of the above	22	27	21	17	13	0	0	49	30	159

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	13	37	25	16	6	0	3	51	23	56
2017	Communications or public affairs	9	30	31	21	6	0	2	40	28	91
2017	Security	46	39	9	7	0	0	0	84	7	14
2017	Science and technology	28	45	8	7	4	0	9	80	11	24
2017	Administration and operations	21	25	26	16	10	0	1	46	27	274
2017	Human resources	29	23	24	11	10	0	3	53	22	68
2017	Financial management	17	32	23	12	11	0	5	51	25	59
2017	Procurement	10	10	49	0	31	0	0	20	31	10
2017	Information management	36	27	22	11	4	0	0	62	15	24
2017	Information technology	13	38	23	16	7	3	0	52	24	55
2017	Internal audit	37	23	12	23	6	0	0	60	29	15
2017	Evaluation	50	25	8	0	8	0	8	82	9	11
2017	Data sciences	9	36	36	20	0	0	0	45	20	10
2017	Policy	20	20	27	19	14	0	1	40	33	159
2017	Project management	16	26	28	20	10	1	0	43	30	138
2017	Other services to the public	28	25	23	18	6	0	0	53	24	60
2017	None of the above	28	27	22	11	11	0	1	56	22	159

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	11	35	22	15	13	2	2	48	29	56
2017	Communications or public affairs	11	31	27	19	8	0	3	44	29	91
2017	Security	32	27	16	7	14	0	5	62	22	14
2017	Science and technology	28	29	12	12	11	0	9	62	25	24
2017	Administration and operations	22	21	30	15	11	1	1	43	27	274
2017	Human resources	29	14	25	18	13	0	1	43	31	68
2017	Financial management	20	35	23	9	11	0	2	56	21	59
2017	Procurement	0	10	40	29	21	0	0	10	51	10
2017	Information management	32	17	18	16	18	0	0	49	33	24
2017	Information technology	17	25	27	20	8	0	3	44	29	56
2017	Internal audit	42	12	34	0	12	0	0	54	12	15
2017	Evaluation	42	8	17	17	16	0	0	50	33	11
2017	Data sciences	9	0	36	55	0	0	0	9	55	10
2017	Policy	15	24	26	21	12	0	2	40	34	160
2017	Project management	15	26	22	21	13	1	2	42	35	139
2017	Other services to the public	16	27	23	17	17	0	0	44	34	60
2017	None of the above	25	21	24	15	13	2	1	47	28	159

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	26	14	6	2	0	6	77	8	57
2017	Communications or public affairs	31	33	23	9	2	0	2	65	11	91
2017	Security	47	39	14	0	0	0	0	86	0	14
2017	Science and technology	58	19	4	4	0	0	15	90	5	24
2017	Administration and operations	35	26	17	3	6	0	13	70	11	273
2017	Human resources	39	22	20	1	3	1	13	72	5	68
2017	Financial management	51	11	11	6	3	0	18	75	11	59
2017	Procurement	10	10	31	0	0	0	49	39	0	10
2017	Information management	65	9	11	7	0	0	7	80	8	24
2017	Information technology	44	26	15	7	1	2	5	75	9	56
2017	Internal audit	42	35	0	12	6	0	6	81	19	15
2017	Evaluation	50	34	8	0	0	0	8	91	0	11
2017	Data sciences	18	53	29	0	0	0	0	71	0	10
2017	Policy	37	25	17	9	8	1	3	65	18	160
2017	Project management	36	24	16	8	11	1	5	64	20	138
2017	Other services to the public	39	26	17	6	3	0	9	71	10	60
2017	None of the above	45	24	12	8	6	1	4	73	14	158

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	31	34	21	6	5	2	67	12	57
2017	Communications or public affairs	23	33	30	8	6	0	56	14	90
2017	Security	59	20	14	0	7	0	79	7	14
2017	Science and technology	16	35	22	4	11	12	58	16	24
2017	Administration and operations	26	31	20	14	7	1	58	21	272
2017	Human resources	41	29	17	7	6	0	70	13	68
2017	Financial management	32	26	28	6	8	0	58	14	59
2017	Procurement	40	10	31	10	10	0	49	20	10
2017	Information management	40	35	15	4	6	0	75	9	24
2017	Information technology	39	23	22	15	2	0	61	17	56
2017	Internal audit	37	23	17	23	0	0	60	23	15
2017	Evaluation	34	16	8	25	16	0	50	41	11
2017	Data sciences	18	36	29	9	9	0	53	18	10
2017	Policy	23	29	21	15	11	1	53	26	160
2017	Project management	21	30	24	19	6	1	51	25	138
2017	Other services to the public	30	23	29	6	8	4	55	15	60
2017	None of the above	30	27	22	10	10	0	58	20	159

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	37	17	11	5	0	5	65	17	56
2017	Communications or public affairs	26	39	21	9	1	1	2	67	11	91
2017	Security	72	7	14	0	7	0	0	79	7	14
2017	Science and technology	28	33	8	15	4	0	12	70	21	24
2017	Administration and operations	27	31	24	8	5	2	3	61	14	271
2017	Human resources	47	23	17	8	6	0	0	69	14	68
2017	Financial management	24	46	17	6	2	3	2	74	8	59
2017	Procurement	30	20	20	21	0	0	10	55	23	10
2017	Information management	54	15	14	17	0	0	0	69	17	24
2017	Information technology	23	42	20	12	2	2	0	66	14	56
2017	Internal audit	54	23	17	6	0	0	0	77	6	15
2017	Evaluation	42	34	8	8	8	0	0	75	16	11
2017	Data sciences	17	28	47	8	0	0	0	45	8	10
2017	Policy	24	26	25	16	9	0	1	50	25	160
2017	Project management	24	37	21	12	2	0	3	63	15	138
2017	Other services to the public	32	33	18	11	5	0	2	66	15	60
2017	None of the above	33	29	19	12	7	0	1	62	20	159

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	26	31	23	15	2	2	2	59	17	57
2017	Communications or public affairs	22	36	26	14	2	0	0	58	16	91
2017	Security	47	26	14	14	0	0	0	72	14	14
2017	Science and technology	33	35	9	7	0	4	12	82	8	24
2017	Administration and operations	23	30	26	13	6	1	1	54	20	272
2017	Human resources	38	24	23	7	7	0	0	62	14	67
2017	Financial management	16	49	12	6	8	0	9	71	15	59
2017	Procurement	49	10	10	11	20	0	0	59	31	10
2017	Information management	32	33	16	19	0	0	0	65	19	24
2017	Information technology	14	35	36	10	4	2	0	50	14	56
2017	Internal audit	35	24	23	6	11	0	0	60	17	15
2017	Evaluation	59	17	16	0	8	0	0	76	8	11
2017	Data sciences	17	28	38	8	9	0	0	45	17	10
2017	Policy	17	29	22	17	14	0	1	46	31	160
2017	Project management	17	36	30	12	4	1	1	54	16	135
2017	Other services to the public	22	42	14	15	8	0	0	64	23	60
2017	None of the above	31	27	15	14	10	2	0	60	25	159

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	23	34	12	2	0	5	50	14	57
2017	Communications or public affairs	21	26	36	11	4	0	2	47	15	91
2017	Security	50	21	16	14	0	0	0	71	14	14
2017	Science and technology	44	40	7	9	0	0	0	84	9	24
2017	Administration and operations	26	30	24	14	4	1	2	58	18	272
2017	Human resources	45	23	9	16	7	0	0	68	23	67
2017	Financial management	22	45	13	8	6	0	6	71	15	59
2017	Procurement	49	39	0	11	0	0	0	89	11	10
2017	Information management	54	11	17	12	6	0	0	65	18	24
2017	Information technology	17	37	30	7	7	2	0	55	14	56
2017	Internal audit	48	18	12	6	17	0	0	65	23	15
2017	Evaluation	42	25	16	17	0	0	0	67	17	11
2017	Data sciences	17	28	29	9	17	0	0	45	26	10
2017	Policy	18	26	21	19	14	0	2	45	33	160
2017	Project management	28	33	21	11	4	0	4	63	15	138
2017	Other services to the public	33	38	14	12	3	0	0	71	15	60
2017	None of the above	29	25	23	15	7	0	1	55	22	159

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	25	44	16	12	0	0	3	71	13	57
2017	Communications or public affairs	31	39	26	1	0	0	3	72	1	91
2017	Security	47	46	0	7	0	0	0	93	7	14
2017	Science and technology	33	21	11	12	7	4	12	64	23	24
2017	Administration and operations	29	26	26	9	6	2	1	57	16	271
2017	Human resources	35	30	22	9	3	0	1	66	12	68
2017	Financial management	21	42	21	5	5	0	6	68	10	59
2017	Procurement	39	20	31	10	0	0	0	59	10	10
2017	Information management	45	18	25	4	7	0	0	64	11	24
2017	Information technology	29	41	19	9	2	0	0	70	11	56
2017	Internal audit	48	35	17	0	0	0	0	83	0	15
2017	Evaluation	51	32	16	0	0	0	0	84	0	11
2017	Data sciences	0	36	37	9	17	0	0	36	26	10
2017	Policy	35	27	17	10	11	0	1	62	21	160
2017	Project management	30	35	17	9	7	0	2	67	16	138
2017	Other services to the public	20	36	23	12	8	0	0	56	20	59
2017	None of the above	35	30	19	8	6	1	2	66	14	157

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	59	17	14	6	0	0	3	79	7	57
2017	Communications or public affairs	59	25	14	1	1	0	0	84	2	91
2017	Security	72	14	7	7	0	0	0	86	7	14
2017	Science and technology	61	27	0	4	0	0	9	96	4	24
2017	Administration and operations	55	26	10	4	2	0	3	84	6	273
2017	Human resources	68	21	7	3	0	0	1	90	3	68
2017	Financial management	56	25	15	0	0	0	4	85	0	59
2017	Procurement	59	0	31	0	0	0	10	66	0	10
2017	Information management	75	10	15	0	0	0	0	85	0	24
2017	Information technology	62	23	5	2	4	2	3	89	6	56
2017	Internal audit	64	12	12	6	0	0	6	81	6	14
2017	Evaluation	39	31	30	0	0	0	0	70	0	10
2017	Data sciences	55	36	9	0	0	0	0	91	0	10
2017	Policy	52	29	10	5	2	0	1	82	7	160
2017	Project management	50	30	13	5	2	0	1	80	7	139
2017	Other services to the public	55	22	14	5	3	0	2	78	8	60
2017	None of the above	62	20	10	5	3	0	0	82	8	159

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	75	6	6	2	3	0	8	88	5	56
2017	Communications or public affairs	79	14	2	1	2	1	1	95	3	91
2017	Security	65	7	0	14	7	0	7	78	22	14
2017	Science and technology	80	0	4	0	0	0	16	95	0	24
2017	Administration and operations	73	12	6	1	1	1	6	91	3	274
2017	Human resources	82	6	4	3	0	0	5	93	3	68
2017	Financial management	79	9	3	0	3	0	6	94	3	59
2017	Procurement	90	0	0	0	0	0	10	100	0	10
2017	Information management	81	8	4	7	0	0	0	89	7	24
2017	Information technology	62	18	7	4	2	0	7	86	6	56
2017	Internal audit	77	6	0	0	17	0	0	83	17	15
2017	Evaluation	91	0	0	0	9	0	0	91	9	10
2017	Data sciences	82	18	0	0	0	0	0	100	0	10
2017	Policy	73	8	7	4	4	1	3	84	9	160
2017	Project management	73	13	4	3	4	0	3	88	8	137
2017	Other services to the public	85	5	6	0	3	0	2	91	3	60
2017	None of the above	82	7	3	2	3	1	3	92	5	159

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	52	25	12	6	0	5	81	7	57
2017	Communications or public affairs	52	36	5	2	2	2	90	4	91
2017	Security	58	14	7	0	14	7	78	15	14
2017	Science and technology	50	25	4	4	0	17	90	5	23
2017	Administration and operations	56	25	10	4	1	3	84	6	273
2017	Human resources	61	24	7	3	0	5	89	3	68
2017	Financial management	68	20	9	0	1	2	89	1	59
2017	Procurement	70	20	10	0	0	0	90	0	10
2017	Information management	69	23	3	4	0	0	93	4	24
2017	Information technology	42	28	17	7	2	3	72	9	56
2017	Internal audit	77	12	0	6	5	0	89	11	15
2017	Evaluation	75	17	0	0	8	0	92	8	11
2017	Data sciences	54	27	20	0	0	0	80	0	10
2017	Policy	65	20	7	1	3	3	88	4	160
2017	Project management	55	28	14	1	0	2	85	1	139
2017	Other services to the public	63	25	6	0	3	3	91	3	60
2017	None of the above	60	25	9	3	1	2	87	5	159

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	61	17	10	7	2	0	3	80	9	57
2017	Communications or public affairs	66	17	8	6	1	0	1	84	8	91
2017	Security	65	7	7	0	14	0	7	78	15	14
2017	Science and technology	56	20	4	4	4	0	12	87	9	24
2017	Administration and operations	58	17	11	6	3	1	5	80	9	271
2017	Human resources	63	13	7	9	3	0	5	80	12	67
2017	Financial management	71	16	6	2	1	0	4	90	3	59
2017	Procurement	70	20	10	0	0	0	0	90	0	10
2017	Information management	65	20	15	0	0	0	0	85	0	24
2017	Information technology	55	17	11	4	7	0	5	77	12	55
2017	Internal audit	65	11	6	6	12	0	0	77	17	15
2017	Evaluation	75	17	0	0	8	0	0	92	8	11
2017	Data sciences	44	36	0	20	0	0	0	80	20	10
2017	Policy	63	12	10	6	7	1	1	77	13	159
2017	Project management	52	25	10	6	5	0	2	79	11	139
2017	Other services to the public	65	21	5	3	5	0	2	88	8	60
2017	None of the above	61	21	9	2	5	0	2	84	7	158

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	12	3	9	0	0	21	85	11	57
2017	Communications or public affairs	57	12	2	4	1	0	23	90	7	91
2017	Security	66	20	0	0	0	0	14	100	0	14
2017	Science and technology	52	4	4	4	0	0	36	88	6	24
2017	Administration and operations	51	13	4	1	0	1	30	92	3	270
2017	Human resources	53	11	3	3	1	0	28	90	6	68
2017	Financial management	55	17	5	0	1	0	22	92	2	59
2017	Procurement	71	10	10	0	0	0	10	89	0	10
2017	Information management	71	8	4	4	0	0	13	91	4	24
2017	Information technology	53	19	5	4	4	0	15	85	9	56
2017	Internal audit	72	23	0	0	0	0	6	100	0	15
2017	Evaluation	83	8	0	0	0	0	8	100	0	11
2017	Data sciences	36	27	9	0	0	0	28	87	0	10
2017	Policy	58	12	1	1	2	0	26	95	4	159
2017	Project management	53	13	5	1	1	1	27	92	2	139
2017	Other services to the public	57	12	8	2	0	0	21	88	2	60
2017	None of the above	60	13	3	2	1	0	22	93	3	158

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	64	17	11	0	0	0	8	88	0	56
2017	Communications or public affairs	76	15	4	0	0	1	3	95	0	90
2017	Security	72	21	0	0	0	0	7	100	0	14
2017	Science and technology	72	15	0	0	0	0	12	100	0	24
2017	Administration and operations	64	19	4	2	0	1	9	93	2	273
2017	Human resources	73	11	6	1	0	0	9	92	2	68
2017	Financial management	69	14	6	2	0	0	10	91	2	59
2017	Procurement	90	0	0	0	0	10	0	100	0	10
2017	Information management	78	15	4	0	0	0	4	96	0	24
2017	Information technology	69	15	7	0	2	0	7	90	2	56
2017	Internal audit	83	11	0	0	0	0	6	100	0	15
2017	Evaluation	75	8	0	0	8	0	8	92	8	11
2017	Data sciences	71	9	0	0	0	20	0	100	0	10
2017	Policy	74	12	6	2	1	0	6	92	2	159
2017	Project management	67	20	5	1	0	0	8	94	1	137
2017	Other services to the public	46	32	20	0	0	0	2	79	0	60
2017	None of the above	68	17	6	1	1	0	8	92	2	156

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	56	19	11	6	4	0	3	78	10	57
2017	Communications or public affairs	71	13	6	3	6	0	1	85	10	91
2017	Security	65	14	0	0	7	0	14	92	8	14
2017	Science and technology	73	8	4	9	4	0	4	83	13	24
2017	Administration and operations	61	17	9	4	2	1	6	84	7	273
2017	Human resources	91	4	0	1	1	0	1	97	3	68
2017	Financial management	69	10	13	5	0	2	2	82	5	59
2017	Procurement	90	10	0	0	0	0	0	100	0	10
2017	Information management	68	17	3	0	12	0	0	85	12	24
2017	Information technology	68	15	4	5	4	0	5	87	9	56
2017	Internal audit	77	17	6	0	0	0	0	94	0	15
2017	Evaluation	41	0	16	17	26	0	0	41	43	11
2017	Data sciences	45	27	0	0	20	0	8	79	21	10
2017	Policy	60	12	5	6	8	0	9	79	16	160
2017	Project management	63	17	7	6	3	0	5	83	10	139
2017	Other services to the public	73	12	2	3	4	0	6	90	8	60
2017	None of the above	66	12	9	4	3	0	6	83	7	159

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	55	20	15	7	2	0	2	76	9	57
2017	Communications or public affairs	52	28	14	4	1	0	0	81	5	91
2017	Security	71	0	14	9	0	0	7	76	9	14
2017	Science and technology	42	31	4	3	12	0	9	80	16	24
2017	Administration and operations	47	26	19	4	0	1	2	76	5	273
2017	Human resources	55	24	11	4	3	0	3	81	7	67
2017	Financial management	50	21	21	2	1	0	4	75	3	58
2017	Procurement	51	30	0	10	10	0	0	80	20	10
2017	Information management	49	16	23	12	0	0	0	65	12	23
2017	Information technology	51	33	8	4	4	0	0	84	7	56
2017	Internal audit	77	0	12	0	11	0	0	77	11	15
2017	Evaluation	51	25	8	16	0	0	0	76	16	11
2017	Data sciences	27	36	28	9	0	0	0	63	9	10
2017	Policy	47	31	11	5	2	1	3	82	7	159
2017	Project management	46	33	15	4	1	0	1	80	5	138
2017	Other services to the public	50	29	11	5	2	0	5	82	6	60
2017	None of the above	51	26	12	3	5	0	3	80	8	157

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	5	38	32	23	3	0	0	43	26	56
2017	Communications or public affairs	5	40	37	17	1	0	0	45	18	91
2017	Security	12	25	50	0	14	0	0	36	14	14
2017	Science and technology	9	37	33	13	8	0	0	46	21	24
2017	Administration and operations	9	33	43	11	3	0	0	42	15	274
2017	Human resources	18	25	41	11	4	0	0	43	15	68
2017	Financial management	14	43	31	8	5	0	0	56	12	59
2017	Procurement	10	20	30	29	11	0	0	30	41	10
2017	Information management	19	23	47	8	4	0	0	42	11	24
2017	Information technology	7	36	42	6	7	2	0	44	14	56
2017	Internal audit	24	29	35	0	12	0	0	53	12	15
2017	Evaluation	8	26	50	0	16	0	0	34	16	11
2017	Data sciences	9	18	27	47	0	0	0	26	47	10
2017	Policy	9	33	38	14	6	0	0	43	19	159
2017	Project management	5	32	41	16	5	0	1	37	21	139
2017	Other services to the public	5	35	48	11	2	0	0	40	12	60
2017	None of the above	17	27	34	12	9	1	1	44	21	159

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	7	21	40	27	6	0	0	32	27	57
2017	Communications or public affairs	4	22	44	22	8	0	0	29	27	91
2017	Security	21	7	32	18	22	0	0	40	28	14
2017	Science and technology	7	21	26	37	9	0	0	46	28	24
2017	Administration and operations	6	17	45	22	10	0	1	32	23	273
2017	Human resources	3	16	41	14	25	0	1	40	19	68
2017	Financial management	2	14	39	36	10	0	0	46	16	58
2017	Procurement	10	41	30	10	10	0	0	20	51	10
2017	Information management	6	15	43	24	13	0	0	37	20	24
2017	Information technology	7	17	39	18	19	0	0	37	24	56
2017	Internal audit	0	17	42	12	29	0	0	41	17	15
2017	Evaluation	8	8	41	25	18	0	0	42	16	11
2017	Data sciences	0	18	56	8	18	0	0	26	18	10
2017	Policy	10	18	40	26	6	0	0	32	28	159
2017	Project management	8	21	37	29	4	1	0	34	29	139
2017	Other services to the public	8	19	41	25	8	0	0	32	27	60
2017	None of the above	8	23	30	20	17	0	2	38	32	159

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	46	40	10	3	2	0	0	86	4	57
2017	Communications or public affairs	40	42	11	4	1	1	0	84	5	90
2017	Security	54	33	7	0	7	0	0	86	7	14
2017	Science and technology	43	43	8	3	0	0	4	89	3	24
2017	Administration and operations	37	49	5	4	1	3	0	89	6	273
2017	Human resources	53	41	4	0	0	2	0	95	0	68
2017	Financial management	37	38	12	8	2	3	0	77	10	59
2017	Procurement	59	20	10	0	0	11	0	89	0	10
2017	Information management	44	36	13	0	7	0	0	80	7	24
2017	Information technology	30	44	16	4	2	2	2	77	6	55
2017	Internal audit	30	59	0	6	0	6	0	94	6	15
2017	Evaluation	16	68	16	0	0	0	0	84	0	11
2017	Policy	41	43	11	2	2	1	0	84	5	159
2017	Project management	35	48	10	3	1	3	0	85	4	139
2017	Other services to the public	35	42	9	3	2	8	0	85	5	60
2017	None of the above	40	43	7	1	4	5	0	87	5	159

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	24	48	17	10	2	0	72	11	57
2017	Communications or public affairs	19	51	13	14	1	2	72	15	91
2017	Security	43	30	0	7	21	0	72	28	14
2017	Science and technology	30	59	7	4	0	0	89	4	24
2017	Administration and operations	23	54	12	7	3	0	77	11	273
2017	Human resources	36	38	14	9	4	0	74	13	68
2017	Financial management	28	58	8	5	1	0	86	6	58
2017	Procurement	30	20	20	20	11	0	49	31	10
2017	Information management	40	33	16	12	0	0	72	12	24
2017	Information technology	14	46	28	5	2	5	63	8	56
2017	Internal audit	28	42	12	12	0	6	74	12	15
2017	Evaluation	16	33	8	8	16	18	60	30	11
2017	Data sciences	27	27	9	19	20	0	53	38	10
2017	Policy	20	41	14	15	7	2	63	23	160
2017	Project management	20	51	15	9	4	2	72	12	139
2017	Other services to the public	26	48	14	9	3	0	74	12	60
2017	None of the above	29	44	10	9	6	3	75	15	159

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Client contact centre	14	86	57
2017	Communications or public affairs	11	89	91
2017	Administration and operations	14	86	274
2017	Human resources	26	74	68
2017	Financial management	14	86	59
2017	Information technology	16	84	56
2017	Policy	11	89	158
2017	Project management	19	81	139
2017	Other services to the public	17	83	60
2017	None of the above	14	86	159
2014	Client contact centre	9	91	63
2014	Communications or public affairs	11	89	111
2014	Security	0	100	11
2014	Science and technology	0	100	25
2014	Administration and operations	14	86	357
2014	Human resources	14	86	73
2014	Financial management	10	90	77
2014	Information technology	13	87	70
2014	Other services to the public	13	87	117
2014	None of the above	14	86	325

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Communications or public affairs	80	20	10
2017	Administration and operations	83	17	39
2017	Human resources	100	0	18
2017	Policy	79	21	19
2017	Project management	89	11	27
2017	Other services to the public	73	27	11
2017	None of the above	92	8	23
2014	Communications or public affairs	73	27	12
2014	Administration and operations	86	14	51
2014	Human resources	91	9	11
2014	Information technology	89	11	10
2014	Other services to the public	81	19	15
2014	None of the above	79	21	43

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Administration and operations	39	44	11	0	3	3	0	85	3	31
2017	Human resources	67	33	0	0	0	0	0	100	0	18
2017	Policy	34	53	7	0	7	0	0	87	7	15
2017	Project management	54	42	4	0	0	0	0	96	0	24
2017	None of the above	55	22	9	9	5	0	0	78	14	21
2014	Administration and operations	55	31	0	9	0	2	2	91	9	44
2014	Human resources	58	29	13	0	0	0	0	87	0	10
2014	Other services to the public	73	17	10	0	0	0	0	90	0	12
2014	None of the above	45	43	3	6	3	0	0	88	9	34

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	39	13	24	15	8	0	0	39	61	57
2017	Communications or public affairs	28	23	23	11	14	1	1	28	72	91
2017	Security	29	32	18	7	14	0	0	29	71	14
2017	Science and technology	35	4	25	13	15	8	0	39	61	24
2017	Administration and operations	27	21	21	12	15	3	1	28	72	274
2017	Human resources	36	24	17	7	7	6	3	40	60	68
2017	Financial management	39	23	16	12	9	0	0	39	61	59
2017	Procurement	59	29	0	11	0	0	0	59	41	10
2017	Information management	46	16	18	11	10	0	0	46	54	24
2017	Information technology	32	25	19	10	9	2	3	34	66	56
2017	Internal audit	42	23	0	18	11	0	6	45	55	15
2017	Evaluation	25	17	8	25	16	8	0	28	72	11
2017	Data sciences	55	0	18	9	18	0	0	55	45	10
2017	Policy	28	24	18	12	14	4	1	29	71	160
2017	Project management	22	27	23	12	13	2	1	23	77	138
2017	Other services to the public	29	23	18	8	19	3	0	30	70	60
2017	None of the above	25	24	23	8	14	4	2	26	74	159

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	22	34
2017	Communications or public affairs	21	63
2017	Security	44	10
2017	Science and technology	21	13
2017	Administration and operations	27	184
2017	Human resources	16	37
2017	Financial management	16	36
2017	Information management	25	13
2017	Information technology	9	36
2017	Policy	22	104
2017	Project management	20	102
2017	Other services to the public	31	39
2017	None of the above	23	112

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	31	34
2017	Communications or public affairs	39	63
2017	Security	39	10
2017	Science and technology	42	13
2017	Administration and operations	40	184
2017	Human resources	40	37
2017	Financial management	32	36
2017	Information management	21	13
2017	Information technology	30	36
2017	Policy	43	104
2017	Project management	38	102
2017	Other services to the public	35	39
2017	None of the above	49	112

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	16	34
2017	Communications or public affairs	19	63
2017	Security	0	10
2017	Science and technology	39	13
2017	Administration and operations	23	184
2017	Human resources	16	37
2017	Financial management	16	36
2017	Information management	25	13
2017	Information technology	17	36
2017	Policy	22	104
2017	Project management	19	102
2017	Other services to the public	37	39
2017	None of the above	16	112

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	58	34
2017	Communications or public affairs	49	63
2017	Security	46	10
2017	Science and technology	5	13
2017	Administration and operations	49	184
2017	Human resources	23	37
2017	Financial management	49	36
2017	Information management	29	13
2017	Information technology	45	36
2017	Policy	31	104
2017	Project management	53	102
2017	Other services to the public	43	39
2017	None of the above	43	112

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	8	34
2017	Communications or public affairs	9	63
2017	Security	20	10
2017	Science and technology	24	13
2017	Administration and operations	10	184
2017	Human resources	21	37
2017	Financial management	3	36
2017	Information management	14	13
2017	Information technology	8	36
2017	Policy	10	104
2017	Project management	7	102
2017	Other services to the public	5	39
2017	None of the above	9	112

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Client contact centre	28	34
2017	Communications or public affairs	32	63
2017	Security	36	10
2017	Science and technology	38	13
2017	Administration and operations	42	184
2017	Human resources	44	37
2017	Financial management	43	36
2017	Information management	21	13
2017	Information technology	44	36
2017	Policy	48	104
2017	Project management	31	102
2017	Other services to the public	37	39
2017	None of the above	40	112

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Client contact centre	7	60	21	0	3	9	33
2017	Communications or public affairs	8	51	22	8	5	6	61
2017	Security	10	41	39	0	10	0	10
2017	Science and technology	0	33	16	15	10	25	12
2017	Administration and operations	4	50	19	9	7	11	181
2017	Human resources	27	36	23	3	5	6	37
2017	Financial management	3	46	29	9	9	5	34
2017	Information management	8	53	24	15	0	0	13
2017	Information technology	3	57	17	12	6	6	35
2017	Policy	6	41	19	18	5	11	101
2017	Project management	3	46	19	12	7	13	101
2017	Other services to the public	7	48	19	5	7	14	38
2017	None of the above	3	48	21	3	9	15	110

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	29	32	21	8	5	0	5	64	14	34
2017	Communications or public affairs	15	26	16	20	16	2	6	45	38	63
2017	Security	9	25	20	10	17	0	20	43	33	10
2017	Science and technology	0	5	21	24	33	0	17	6	69	13
2017	Administration and operations	19	31	11	17	12	0	11	56	32	185
2017	Human resources	41	18	11	8	5	0	17	71	16	38
2017	Financial management	13	21	26	16	8	0	17	41	28	37
2017	Information management	14	14	18	40	0	0	15	33	47	13
2017	Information technology	12	15	28	23	8	3	11	31	35	36
2017	Policy	19	24	13	16	12	7	9	52	33	105
2017	Project management	16	26	15	17	14	0	12	47	35	103
2017	Other services to the public	15	24	16	19	11	10	4	46	35	39
2017	None of the above	23	28	9	17	15	2	7	55	35	112

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Client contact centre	12	7	8	26	37	2	8	21	70	34
2017	Communications or public affairs	6	8	12	19	49	2	5	15	72	63
2017	Security	0	10	25	0	55	0	10	11	61	10
2017	Science and technology	0	9	16	12	55	0	9	9	74	13
2017	Administration and operations	4	8	7	19	53	3	6	13	79	186
2017	Human resources	5	8	16	15	36	0	20	16	64	38
2017	Financial management	0	0	10	24	54	0	12	0	88	37
2017	Information management	0	0	7	53	25	0	15	0	92	13
2017	Information technology	3	11	15	10	47	3	11	16	67	36
2017	Policy	2	3	9	20	53	4	9	6	84	104
2017	Project management	2	6	13	26	45	1	7	8	78	103
2017	Other services to the public	4	4	7	19	54	7	4	9	83	39
2017	None of the above	9	8	13	11	51	2	7	19	67	112

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Canadian Heritage by Question 104. With which of the following communities do you most closely identify in relation to your current job?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me