2017 Public Service Employee Survey Results for Department of Justice Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	49	2	9	0	2	89	9	91
2017	Non-shift worker	29	49	5	13	5	0	78	18	3067
2014	Shift worker	19	62	5	11	3	0	81	14	75
2014	Non-shift worker	29	48	6	14	4	0	76	18	2988
2011	Shift worker	41	49	5	3	1	0	90	5	151
2011	Non-shift worker	39	46	4	9	3	0	85	11	3404
2008	Shift worker	47	42	4	3	3	0	89	7	100
2008	Non-shift worker	40	45	3	9	2	0	86	11	3146

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	34	2	5	1	0	0	91	6	91
2017	Non-shift worker	69	22	4	3	1	0	1	92	4	3059
2014	Shift worker	48	36	7	7	1	1	0	85	8	75
2014	Non-shift worker	66	23	4	4	2	0	1	91	5	2987
2011	Shift worker	58	31	6	3	3	0	0	89	5	151
2011	Non-shift worker	74	18	3	2	1	1	1	94	3	3401
2008	Shift worker	53	38	4	1	4	0	0	91	5	99
2008	Non-shift worker	73	19	3	3	1	1	1	93	4	3146

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	24	12	15	8	0	66	22	91
2017	Non-shift worker	61	20	5	8	4	1	82	13	3066
2014	Shift worker	31	27	14	16	11	1	59	27	75
2014	Non-shift worker	59	22	6	8	5	1	82	12	2986
2011	Shift worker	40	32	11	12	6	0	72	18	150
2011	Non-shift worker	64	19	5	7	3	2	84	10	3401
2008	Shift worker	43	24	10	13	10	0	67	23	100
2008	Non-shift worker	64	18	5	8	5	1	83	12	3148

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	45	3	12	3	1	82	15	90
2017	Non-shift worker	42	37	6	10	5	0	79	15	3068
2014	Shift worker	31	43	13	13	0	0	74	13	75
2014	Non-shift worker	42	35	7	9	6	0	77	16	2987
2011	Shift worker	46	37	5	10	1	1	83	12	151
2011	Non-shift worker	46	35	5	9	4	0	82	13	3390

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	48	11	7	6	0	76	13	91
2017	Non-shift worker	30	43	10	12	4	0	73	17	3067
2014	Shift worker	26	40	20	11	2	1	67	13	75
2014	Non-shift worker	27	42	11	13	7	0	69	20	2988
2011	Shift worker	37	44	12	3	3	0	82	6	151
2011	Non-shift worker	34	40	10	10	4	1	75	15	3400
2008	Shift worker	32	49	10	5	4	0	82	9	100
2008	Non-shift worker	28	44	11	11	5	1	73	16	3145

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	51	6	6	3	0	0	85	9	91
2017	Non-shift worker	43	40	8	6	3	0	0	83	9	3063
2014	Shift worker	31	49	13	4	3	0	0	80	7	75
2014	Non-shift worker	39	41	10	7	3	0	0	80	10	2988
2011	Shift worker	44	35	8	9	4	0	0	79	13	150
2011	Non-shift worker	45	37	8	7	3	0	0	82	10	3394
2008	Shift worker	26	48	10	7	5	1	1	76	13	100
2008	Non-shift worker	41	41	9	6	3	0	0	83	8	3149

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	51	5	4	5	86	9	91
2017	Non-shift worker	51	36	5	5	3	87	8	3061
2014	Shift worker	39	41	12	5	3	80	8	75
2014	Non-shift worker	46	39	6	5	3	85	8	2989
2011	Shift worker	37	38	13	9	3	75	12	151
2011	Non-shift worker	50	37	5	5	3	87	8	3399
2008	Shift worker	41	44	4	6	6	85	12	100
2008	Non-shift worker	48	40	5	4	2	88	7	3149

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	39	48	5	5	1	2	0	88	6	91
2017	Non-shift worker	45	38	8	6	2	0	0	84	8	3055
2014	Shift worker	36	40	13	9	1	0	0	76	11	75
2014	Non-shift worker	39	39	11	8	3	0	1	78	11	2989

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	49	8	4	5	2	1	82	10	91
2017	Non-shift worker	38	34	10	10	7	0	0	73	17	3061
2014	Shift worker	26	42	15	9	3	1	4	72	12	75
2014	Non-shift worker	33	37	11	12	7	0	0	70	19	2989
2011	Shift worker	48	30	14	7	1	0	1	79	7	150
2011	Non-shift worker	39	37	9	8	5	1	1	78	13	3404

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	10	20	9	14	9	13	45	29	91
2017	Non-shift worker	17	14	10	13	28	2	17	38	50	3059
2014	Shift worker	14	22	12	16	21	1	15	43	43	74
2014	Non-shift worker	15	16	10	15	28	2	15	37	52	2986
2011	Shift worker	33	24	12	7	5	6	12	70	16	150
2011	Non-shift worker	22	22	10	14	19	2	12	51	38	3400
2008	Shift worker	32	22	12	5	8	4	17	69	15	100
2008	Non-shift worker	18	16	8	14	29	2	13	40	50	3148

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	59	9	5	3	83	8	91
2017	Non-shift worker	34	45	9	7	4	79	11	3061
2014	Shift worker	30	41	15	12	2	71	14	75
2014	Non-shift worker	28	47	11	9	5	76	13	2987
2011	Shift worker	41	38	12	6	3	79	9	150
2011	Non-shift worker	35	43	10	8	4	78	12	3399
2008	Shift worker	32	49	10	6	2	81	8	100
2008	Non-shift worker	37	43	10	7	3	80	10	3132

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	36	15	14	8	62	23	91
2017	Non-shift worker	24	37	13	14	11	61	26	3059
2014	Shift worker	13	41	17	18	10	54	28	75
2014	Non-shift worker	20	36	15	16	12	57	28	2985
2011	Shift worker	28	40	22	8	3	67	11	151
2011	Non-shift worker	26	38	13	13	9	64	23	3401

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	44	15	10	5	0	0	70	16	91
2017	Non-shift worker	28	45	12	10	4	0	0	74	14	3062

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	40	10	2	8	0	80	10	90
2017	Non-shift worker	37	41	11	6	3	1	79	10	3059
2014	Shift worker	25	46	20	6	3	0	71	8	75
2014	Non-shift worker	32	41	14	8	4	1	74	12	2986
2011	Shift worker	39	43	12	3	3	1	82	6	149
2011	Non-shift worker	37	42	11	7	3	1	79	10	3395
2008	Shift worker	30	50	13	5	1	1	81	6	100
2008	Non-shift worker	42	40	9	5	2	1	83	8	3144

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	39	18	9	9	0	0	64	18	91
2017	Non-shift worker	27	38	12	12	10	0	0	65	22	3056

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	40	10	1	4	85	5	91
2017	Non-shift worker	52	36	7	3	1	88	5	3053
2014	Shift worker	45	38	17	0	0	83	0	75
2014	Non-shift worker	57	32	7	2	1	89	3	2990
2011	Shift worker	57	33	9	1	1	90	2	151
2011	Non-shift worker	58	32	7	2	1	90	4	3404

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	38	10	19	6	0	2	65	25	90
2017	Non-shift worker	25	40	13	14	8	1	0	65	22	3050
2014	Shift worker	13	38	18	18	11	0	1	53	30	75
2014	Non-shift worker	16	39	13	18	12	0	0	56	30	2989
2011	Shift worker	27	40	21	8	3	1	0	68	11	149
2011	Non-shift worker	29	41	12	11	7	0	0	70	18	3398

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	29	18	15	7	1	60	23	91
2017	Non-shift worker	30	37	16	11	6	0	67	17	3048
2014	Shift worker	15	47	16	12	8	1	63	21	75
2014	Non-shift worker	23	37	16	14	9	0	61	23	2989

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	40	21	10	5	2	0	64	15	91
2017	Non-shift worker	29	38	14	12	7	0	0	68	19	3051
2014	Shift worker	17	42	26	8	5	0	1	60	14	75
2014	Non-shift worker	24	39	15	14	8	0	0	63	22	2988
2011	Shift worker	38	42	16	4	0	1	0	79	5	151
2011	Non-shift worker	35	41	10	9	4	0	1	77	13	3397

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	43	11	5	0	84	5	91
2017	Non-shift worker	39	41	10	7	3	80	10	3046
2014	Shift worker	33	47	12	5	3	80	8	75
2014	Non-shift worker	36	42	11	7	3	78	10	2986
2011	Shift worker	46	37	9	6	1	83	7	150
2011	Non-shift worker	41	41	9	6	3	83	9	3403
2008	Shift worker	36	47	10	3	3	83	6	99
2008	Non-shift worker	42	42	7	6	2	84	8	3145

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	50	7	5	0	0	88	5	91
2017	Non-shift worker	25	36	20	11	7	1	62	18	3065
2014	Shift worker	35	34	24	7	0	0	68	7	75
2014	Non-shift worker	24	36	22	10	8	0	60	18	2988
2011	Shift worker	37	37	17	9	0	0	74	9	151
2011	Non-shift worker	28	35	21	9	6	0	63	16	3396
2008	Shift worker	28	43	21	4	3	0	72	7	100
2008	Non-shift worker	20	32	25	14	9	0	52	23	3147

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	9	27	33	20	8	0	4	29	37	88
2017	Non-shift worker	8	22	39	19	8	2	3	28	31	3049
2014	Shift worker	1	36	32	18	4	1	7	24	41	75
2014	Non-shift worker	9	25	38	18	6	1	2	26	35	2983
2011	Shift worker	4	22	33	22	15	2	3	38	27	149
2011	Non-shift worker	7	21	36	22	10	1	3	33	29	3395
2008	Shift worker	6	28	27	28	7	1	3	36	36	100
2008	Non-shift worker	7	23	37	21	8	1	2	30	31	3145

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	21	19	16	22	8	4	43	35	88
2017	Non-shift worker	7	15	28	27	16	4	4	46	24	3044
2014	Shift worker	6	28	24	19	12	6	6	34	38	75
2014	Non-shift worker	9	18	31	25	12	2	3	39	28	2981
2011	Shift worker	3	14	17	30	23	7	5	61	20	150
2011	Non-shift worker	6	11	24	31	20	3	5	56	18	3391
2008	Shift worker	5	10	26	25	20	7	6	52	18	100
2008	Non-shift worker	5	13	27	31	17	3	3	51	20	3141

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	19	27	13	10	7	3	26	43	89
2017	Non-shift worker	16	22	32	17	8	2	3	27	39	3049
2014	Shift worker	23	32	25	7	6	4	4	14	59	75
2014	Non-shift worker	20	25	30	15	6	1	3	22	46	2984
2011	Shift worker	9	26	32	14	11	2	6	26	38	149
2011	Non-shift worker	14	20	32	19	10	2	4	31	36	3394
2008	Shift worker	14	20	32	13	12	1	7	28	37	100
2008	Non-shift worker	11	23	33	20	8	2	3	30	35	3139

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	8	9	36	20	20	1	6	43	18	88
2017	Non-shift worker	9	21	37	22	9	1	2	31	31	3041
2014	Shift worker	5	25	38	19	10	1	1	30	31	75
2014	Non-shift worker	10	21	39	21	7	0	2	28	32	2964
2011	Shift worker	6	15	29	28	15	2	5	46	23	150
2011	Non-shift worker	7	17	38	25	11	1	2	37	24	3379
2008	Shift worker	7	20	32	20	16	0	5	37	29	98
2008	Non-shift worker	7	19	41	23	9	0	2	32	26	3136

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	13	31	23	15	2	3	39	28	89
2017	Non-shift worker	18	27	27	15	9	1	3	25	47	3040
2014	Shift worker	22	30	18	18	5	5	1	25	56	75
2014	Non-shift worker	24	30	27	12	5	1	2	18	55	2981
2011	Shift worker	8	19	24	26	16	1	7	46	29	151
2011	Non-shift worker	14	21	31	18	11	1	4	30	37	3392
2008	Shift worker	7	9	32	24	20	3	4	47	18	100
2008	Non-shift worker	11	22	31	20	10	1	3	32	36	3130

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	22	20	22	16	9	3	44	34	88
2017	Non-shift worker	10	19	28	23	13	3	4	39	31	3051
2014	Shift worker	15	14	23	27	7	5	8	39	34	75
2014	Non-shift worker	9	16	32	25	12	2	4	39	27	2976
2011	Shift worker	7	17	24	21	18	5	8	45	28	149
2011	Non-shift worker	8	15	27	26	17	3	5	46	25	3387
2008	Shift worker	7	18	23	27	14	5	7	46	28	99
2008	Non-shift worker	10	22	31	21	12	2	3	34	34	3146

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	22	29	12	16	7	4	31	36	87
2017	Non-shift worker	16	24	32	14	8	3	3	23	42	3049
2014	Shift worker	15	20	33	12	7	11	4	21	40	75
2014	Non-shift worker	20	25	32	13	5	2	3	19	47	2981

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	55	29	5	6	3	2	85	10	91
2017	Non-shift worker	68	17	5	5	2	2	88	7	3063
2014	Shift worker	53	22	9	8	5	3	78	13	75
2014	Non-shift worker	71	16	4	4	2	3	89	6	2987
2011	Shift worker	57	25	3	11	3	1	82	14	150
2011	Non-shift worker	70	16	4	4	2	3	89	7	3395
2008	Shift worker	55	23	8	5	7	1	79	12	100
2008	Non-shift worker	69	14	4	5	3	4	88	8	3144

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	23	22	14	7	9	8	48	25	90
2017	Non-shift worker	22	28	17	12	9	7	4	57	24	3062
2014	Shift worker	17	28	18	12	7	9	9	55	23	75
2014	Non-shift worker	27	28	16	12	8	6	3	61	22	2990

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	31	11	13	6	4	68	20	90
2017	Non-shift worker	35	32	12	11	8	2	68	20	3063
2014	Shift worker	41	36	15	6	3	0	77	8	75
2014	Non-shift worker	38	31	10	11	8	2	70	19	2989

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	43	13	10	4	3	0	72	14	90
2017	Non-shift worker	29	36	14	13	6	2	0	66	19	3061
2014	Shift worker	26	45	16	13	0	1	0	71	13	75
2014	Non-shift worker	29	42	12	12	4	1	0	72	16	2990
2011	Shift worker	32	43	14	6	3	3	1	77	9	150
2011	Non-shift worker	32	38	10	13	5	2	0	71	18	3401
2008	Shift worker	35	48	7	4	3	2	1	86	7	99
2008	Non-shift worker	34	38	10	10	5	3	0	74	16	3147

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	26	13	16	12	14	0	53	33	90
2017	Non-shift worker	23	26	14	14	11	12	1	55	29	3059
2014	Shift worker	23	29	23	9	7	10	0	58	17	75
2014	Non-shift worker	26	26	15	13	9	11	1	59	25	2990
2011	Shift worker	32	28	13	11	2	13	1	70	15	149
2011	Non-shift worker	31	25	13	11	8	11	1	63	22	3399
2008	Shift worker	31	34	11	9	4	10	1	73	14	99
2008	Non-shift worker	32	26	12	10	9	10	0	65	22	3144

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	14	16	16	16	20	4	37	42	90
2017	Non-shift worker	9	18	16	21	14	21	2	35	44	3061
2014	Shift worker	6	18	24	22	11	15	4	29	41	75
2014	Non-shift worker	9	19	17	21	14	19	2	35	44	2989

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	37	10	10	1	79	11	90
2017	Non-shift worker	42	39	7	8	3	82	11	3055
2014	Shift worker	45	34	15	7	0	78	7	75
2014	Non-shift worker	41	41	8	7	3	82	10	2991

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	41	13	14	6	0	0	68	20	91
2017	Non-shift worker	35	37	12	9	6	1	0	73	15	3059
2014	Shift worker	32	35	19	7	4	1	3	69	11	75
2014	Non-shift worker	35	37	12	10	6	0	0	73	16	2991
2011	Shift worker	38	33	18	6	4	0	0	72	10	150
2011	Non-shift worker	34	37	11	10	7	1	0	72	17	3401
2008	Shift worker	35	41	11	10	2	0	1	77	12	100
2008	Non-shift worker	31	36	13	11	7	1	1	68	19	3147

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	41	12	9	4	4	0	74	13	91
2017	Non-shift worker	46	29	12	6	4	2	1	77	11	3063
2014	Shift worker	43	27	21	1	4	2	1	73	6	75
2014	Non-shift worker	45	28	12	7	5	2	1	75	12	2988
2011	Shift worker	44	34	12	6	2	1	0	80	8	149
2011	Non-shift worker	44	30	11	7	5	2	1	77	12	3401
2008	Shift worker	42	32	12	6	1	6	1	79	7	100
2008	Non-shift worker	42	29	12	8	5	4	1	74	13	3147

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	40	8	13	6	0	0	74	19	90
2017	Non-shift worker	41	33	11	9	5	1	0	74	14	3062
2014	Shift worker	35	35	10	12	4	2	1	73	17	75
2014	Non-shift worker	40	33	11	10	5	1	0	74	15	2987
2011	Shift worker	46	27	14	8	3	2	0	75	12	149
2011	Non-shift worker	38	34	11	10	6	1	0	73	17	3394
2008	Shift worker	35	40	13	6	4	1	1	77	10	100
2008	Non-shift worker	36	34	10	11	7	1	1	71	18	3147

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	70	23	0	3	2	0	2	94	6	91
2017	Non-shift worker	81	11	3	2	2	0	2	94	3	3054
2014	Shift worker	77	12	1	7	0	0	3	92	7	75
2014	Non-shift worker	80	11	3	2	2	0	3	94	4	2990
2011	Shift worker	81	11	5	2	1	0	0	92	3	151
2011	Non-shift worker	79	11	4	2	1	0	3	93	3	3397
2008	Shift worker	77	12	5	0	5	0	1	90	5	100
2008	Non-shift worker	81	8	3	2	2	1	4	93	4	3143

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	19	8	13	1	7	6	74	16	91
2017	Non-shift worker	50	25	6	6	4	4	3	82	12	3059
2014	Shift worker	45	26	8	8	4	4	4	78	13	75
2014	Non-shift worker	51	25	8	5	5	3	4	81	11	2990
2011	Shift worker	45	32	9	5	2	2	5	83	8	150
2011	Non-shift worker	47	28	8	6	6	2	3	79	13	3403

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	30	14	2	7	1	0	77	9	91
2017	Non-shift worker	52	28	7	7	5	1	0	81	12	3054

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	25	6	14	5	1	0	75	19	91
2017	Non-shift worker	54	25	10	5	5	2	0	80	10	3058

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	32	11	7	8	1	74	15	91
2017	Non-shift worker	49	28	11	7	5	0	77	12	3048
2014	Shift worker	39	28	16	12	4	1	68	16	75
2014	Non-shift worker	47	29	10	8	5	0	77	13	2986

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	26	37	13	11	4	4	7	70	16	521
2014	Non-shift worker	25	36	15	11	5	3	5	66	18	535

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	30	15	7	6	7	0	70	14	91
2017	Non-shift worker	29	31	16	8	6	10	0	67	15	3059
2014	Shift worker	19	41	20	7	3	10	0	67	11	75
2014	Non-shift worker	26	33	17	9	5	10	0	65	16	2988
2011	Shift worker	39	34	11	3	2	11	1	83	5	150
2011	Non-shift worker	32	30	17	8	6	8	0	68	14	3400

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	27	14	9	13	5	0	64	22	91
2017	Non-shift worker	24	32	17	14	10	3	0	57	25	3063
2014	Shift worker	15	37	23	14	8	3	0	53	23	74
2014	Non-shift worker	19	32	19	17	11	2	0	52	28	2990
2011	Shift worker	26	40	18	8	3	4	1	69	12	150
2011	Non-shift worker	23	33	18	13	11	3	0	58	24	3395
2008	Shift worker	28	37	18	8	6	4	0	67	15	99
2008	Non-shift worker	23	33	19	14	9	3	0	57	24	3143

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	23	12	13	12	11	58	28	91
2017	Non-shift worker	15	29	20	17	11	7	48	30	3057
2014	Shift worker	9	36	23	18	7	7	48	27	74
2014	Non-shift worker	12	27	22	20	12	6	42	35	2985
2011	Shift worker	16	38	19	10	3	13	63	15	150
2011	Non-shift worker	13	32	19	18	9	9	50	29	3396
2008	Shift worker	17	32	19	16	4	12	56	22	100
2008	Non-shift worker	13	31	20	17	9	10	49	29	3145

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	24	18	9	17	4	54	27	91
2017	Non-shift worker	19	27	18	14	14	7	50	30	3058
2014	Shift worker	11	25	26	22	12	5	38	36	75
2014	Non-shift worker	15	24	18	19	15	8	43	38	2987
2011	Shift worker	21	33	16	10	6	14	63	18	149
2011	Non-shift worker	17	31	15	15	12	9	53	30	3395
2008	Shift worker	23	31	18	8	4	16	64	15	99
2008	Non-shift worker	17	30	17	14	11	11	53	29	3147

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	23	16	8	14	13	0	56	25	91
2017	Non-shift worker	16	30	19	20	12	4	0	47	33	3052
2014	Shift worker	15	34	15	23	7	4	1	52	32	75
2014	Non-shift worker	12	28	19	22	15	3	0	41	38	2988
2011	Shift worker	26	29	24	10	3	9	0	60	14	150
2011	Non-shift worker	15	35	16	18	11	4	0	52	30	3389
2008	Shift worker	22	38	28	5	3	4	0	63	8	100
2008	Non-shift worker	17	39	15	18	8	4	0	58	27	3145

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	40	19	9	4	2	67	14	90
2017	Non-shift worker	22	41	18	12	5	1	65	17	3052
2014	Shift worker	15	46	22	10	6	1	62	16	75
2014	Non-shift worker	16	39	21	14	7	3	56	22	2989
2011	Shift worker	28	41	17	10	1	4	72	11	149
2011	Non-shift worker	23	40	18	12	5	3	64	17	3398

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	49	6	5	3	7	1	86	8	90
2017	Non-shift worker	42	39	11	3	1	4	0	84	4	3045
2014	Shift worker	30	50	10	6	1	1	0	82	8	75
2014	Non-shift worker	42	37	11	4	1	5	0	83	5	2990
2011	Shift worker	34	42	15	2	1	6	0	80	4	151
2011	Non-shift worker	42	37	11	4	1	4	1	83	5	3393

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	35	14	12	8	4	3	65	21	91
2017	Non-shift worker	37	36	11	8	4	3	1	77	12	3047
2014	Shift worker	28	48	13	7	1	3	0	78	8	75
2014	Non-shift worker	40	36	10	7	4	3	1	78	12	2990
2011	Shift worker	31	35	14	11	3	5	0	70	15	149
2011	Non-shift worker	38	34	10	8	5	4	1	75	14	3395
2008	Shift worker	23	33	11	11	7	9	5	66	21	100
2008	Non-shift worker	32	36	10	11	6	4	1	71	18	3146

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	31	18	15	8	8	2	55	26	91
2017	Non-shift worker	28	33	18	11	5	4	1	64	16	3055
2014	Shift worker	15	32	25	11	5	12	0	53	19	75
2014	Non-shift worker	29	34	17	9	5	4	1	67	15	2986
2011	Shift worker	20	32	15	12	4	13	4	62	20	148
2011	Non-shift worker	21	36	18	12	6	5	1	62	19	3404

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	18	19	10	14	19	2	44	31	90
2017	Non-shift worker	13	17	18	16	18	13	4	37	42	3054
2014	Shift worker	10	19	22	15	14	15	6	36	36	75
2014	Non-shift worker	12	18	18	17	19	13	3	35	44	2987
2011	Shift worker	15	23	18	12	5	20	7	52	23	150
2011	Non-shift worker	12	18	18	17	15	16	4	38	41	3405

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	30	3	10	3	3	3	82	15	91
2017	Non-shift worker	60	21	7	5	2	1	3	85	8	3060
2014	Shift worker	44	24	9	8	7	1	7	74	16	75
2014	Non-shift worker	58	23	7	4	2	1	3	85	7	2989

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	57	34	2	3	0	4	0	94	3	91
2017	Non-shift worker	68	22	4	2	1	2	2	93	3	3055
2014	Shift worker	52	33	1	5	1	1	6	91	7	75
2014	Non-shift worker	65	22	4	2	1	2	2	92	4	2991
2011	Shift worker	64	23	7	3	1	1	1	89	4	151
2011	Non-shift worker	69	20	5	2	1	2	2	92	2	3400
2008	Shift worker	48	36	8	4	1	2	1	86	5	99
2008	Non-shift worker	65	21	6	3	1	2	2	90	4	3143

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	39	15	7	5	5	0	71	13	90
2017	Non-shift worker	22	33	15	16	12	2	0	57	28	3050
2014	Shift worker	20	34	21	17	6	1	1	55	23	75
2014	Non-shift worker	17	32	15	18	16	2	0	50	34	2986
2011	Shift worker	31	43	14	7	3	2	0	76	9	151
2011	Non-shift worker	26	35	13	13	12	1	0	61	26	3402
2008	Shift worker	25	40	20	7	4	4	0	68	11	100
2008	Non-shift worker	21	35	16	16	10	1	0	57	27	3140

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	26	16	14	18	8	5	46	36	91
2017	Non-shift worker	15	22	12	19	28	3	1	38	49	3063
2014	Shift worker	10	22	8	22	26	6	7	36	55	75
2014	Non-shift worker	9	17	11	22	37	2	1	27	61	2990
2011	Shift worker	18	22	13	23	15	5	3	44	41	151
2011	Non-shift worker	11	20	12	22	32	2	1	32	56	3399
2008	Shift worker	24	22	22	18	10	3	1	48	30	100
2008	Non-shift worker	13	30	13	20	22	2	1	44	43	3132

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	34	21	12	11	8	0	52	25	91
2017	Non-shift worker	17	34	23	13	7	6	0	54	22	3056

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	47	10	4	2	7	82	7	91
2017	Non-shift worker	35	37	15	5	3	5	76	9	3058
2014	Shift worker	35	47	7	7	3	1	84	10	75
2014	Non-shift worker	37	37	14	4	3	5	78	7	2987

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	42	12	8	1	4	0	78	10	91
2017	Non-shift worker	32	40	14	7	4	3	0	74	11	3053
2014	Shift worker	34	41	12	8	1	3	0	77	10	75
2014	Non-shift worker	36	38	14	7	3	3	0	75	10	2989
2011	Shift worker	35	44	13	3	2	3	1	82	5	150
2011	Non-shift worker	33	39	14	7	5	3	0	74	12	3401

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	40	13	4	1	0	82	5	91
2017	Non-shift worker	40	38	10	7	4	0	78	11	3057
2014	Shift worker	39	42	12	4	3	0	81	7	75
2014	Non-shift worker	39	38	11	8	4	0	77	12	2986
2011	Shift worker	42	43	10	3	1	1	86	5	149
2011	Non-shift worker	41	37	10	7	5	0	78	12	3386
2008	Shift worker	40	45	10	3	3	0	84	6	99
2008	Non-shift worker	38	39	10	7	6	1	77	13	3142

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	34	11	13	5	1	71	19	91
2017	Non-shift worker	31	33	18	11	7	1	65	17	3058
2014	Shift worker	27	34	23	9	3	3	64	13	75
2014	Non-shift worker	22	37	19	14	8	1	59	22	2988
2011	Shift worker	41	43	8	5	3	1	84	8	147
2011	Non-shift worker	32	36	16	10	6	1	69	16	3396

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	33	17	11	3	0	69	14	91
2017	Non-shift worker	30	37	15	12	6	0	67	18	3059
2014	Shift worker	29	33	22	11	3	3	64	14	75
2014	Non-shift worker	21	38	18	14	8	0	60	22	2988
2011	Shift worker	40	42	10	8	1	0	81	8	146
2011	Non-shift worker	31	37	13	11	6	0	69	17	3398
2008	Shift worker	38	42	9	6	5	0	80	11	100
2008	Non-shift worker	32	40	13	10	5	0	72	15	3147

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	25	18	16	7	2	1	57	24	91
2017	Non-shift worker	28	25	18	12	9	6	1	57	23	3057
2014	Shift worker	15	31	23	12	10	8	1	50	24	75
2014	Non-shift worker	25	26	18	13	10	6	1	55	25	2990
2011	Shift worker	35	25	20	5	9	5	0	64	15	149
2011	Non-shift worker	32	25	17	11	8	5	1	61	21	3396
2008	Shift worker	27	34	12	9	11	5	2	66	22	100
2008	Non-shift worker	32	29	15	12	7	5	1	64	20	3146

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	23	43	34	90
2017	Non-shift worker	24	39	37	3062
2014	Shift worker	21	38	41	75
2014	Non-shift worker	22	40	38	2990
2011	Shift worker	23	48	29	151
2011	Non-shift worker	23	42	36	3405

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	5	14	30	12	34	5	20
2017	Non-shift worker	16	26	36	12	6	5	731
2014	Shift worker	0	36	21	14	9999	28	17
2014	Non-shift worker	13	30	32	14	9999	11	689
2011	Shift worker	6	47	28	12	9999	7	36
2011	Non-shift worker	13	29	35	15	9999	8	781

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	15	85	91
2017	Non-shift worker	18	82	3062
2014	Shift worker	11	89	75
2014	Non-shift worker	15	85	2982

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	56	14
2017	Non-shift worker	49	555
2014	Non-shift worker	52	456

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	58	14
2017	Non-shift worker	61	555
2014	Non-shift worker	60	456

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	6	555
2014	Non-shift worker	6	456

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Shift worker	14
2017	Non-shift worker	555
2014	Non-shift worker	456

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	555
2014	Non-shift worker	8	456

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	555
2014	Non-shift worker	2	456

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	3	555
2014	Non-shift worker	2	456

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Shift worker	51	14
2017	Non-shift worker	44	555
2014	Non-shift worker	41	455

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	44	14
2017	Non-shift worker	39	555
2014	Non-shift worker	40	455

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	43	14
2017	Non-shift worker	44	555
2014	Non-shift worker	39	455

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Shift worker	42	14
2017	Non-shift worker	40	555
2014	Non-shift worker	43	455

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	555
2014	Non-shift worker	32	455

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	72	14
2017	Non-shift worker	58	555
2014	Non-shift worker	56	455

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Shift worker	56	14
2017	Non-shift worker	32	555
2014	Non-shift worker	41	455

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	9	555
2014	Non-shift worker	6	455

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	555
2014	Non-shift worker	10	455

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Shift worker	51	14
2017	Non-shift worker	44	555
2014	Non-shift worker	45	455

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	29	555
2014	Non-shift worker	27	455

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	13	555
2014	Non-shift worker	15	455

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	43	14
2017	Non-shift worker	53	555
2014	Non-shift worker	54	455

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	555
2014	Non-shift worker	29	455

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	7	555
2014	Non-shift worker	9	455

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	555
2014	Non-shift worker	15	455

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	555
2014	Non-shift worker	11	455

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	3	555
2014	Non-shift worker	5	455

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	36	14
2017	Non-shift worker	12	555
2014	Non-shift worker	10	455

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	12	555
2014	Non-shift worker	10	455

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	555
2014	Non-shift worker	27	455

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	539
2014	Non-shift worker	10	433

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	18	539
2014	Non-shift worker	15	433

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	8	539
2014	Non-shift worker	8	433

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	539
2014	Non-shift worker	5	433

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	539
2014	Non-shift worker	11	433

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	539
2014	Non-shift worker	8	433

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	539
2014	Non-shift worker	7	433

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	539
2014	Non-shift worker	6	433

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	539
2014	Non-shift worker	14	433

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	58	14
2017	Non-shift worker	29	539
2014	Non-shift worker	27	433

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	539
2014	Non-shift worker	10	433

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	64	14
2017	Non-shift worker	50	539
2014	Non-shift worker	48	433

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14
2017	Non-shift worker	2	539

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	44	14
2017	Non-shift worker	55	539
2014	Non-shift worker	58	433

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	539
2014	Non-shift worker	15	433

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	93	7	14
2017	Non-shift worker	91	9	553

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	12	20	3	7	35	11	43	20	91
2017	Non-shift worker	12	12	20	7	7	35	7	42	24	3066
2014	Shift worker	9	16	22	1	8	28	15	43	17	75
2014	Non-shift worker	11	13	19	8	6	36	7	43	24	2987

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	25	16	3	5	23	3	66	12	91
2017	Non-shift worker	24	28	19	8	6	15	1	61	16	3055
2014	Shift worker	19	27	18	7	4	19	5	61	15	75
2014	Non-shift worker	22	27	20	7	4	19	1	61	14	2986
2011	Shift worker	29	39	14	1	2	16	0	81	3	148
2011	Non-shift worker	32	33	16	6	4	9	0	72	11	3389

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	39	18	11	7	8	4	58	21	91
2017	Non-shift worker	22	47	9	8	2	1	10	78	11	3061
2014	Shift worker	9	55	8	13	1	4	11	75	16	74
2014	Non-shift worker	19	49	10	8	2	1	11	77	11	2991
2011	Shift worker	11	43	21	10	5	2	8	60	17	148
2011	Non-shift worker	19	48	10	9	3	1	10	76	13	3398
2008	Shift worker	9	34	17	6	7	5	22	58	19	100
2008	Non-shift worker	15	30	8	7	5	2	33	70	18	3152

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	7	17	20	7	7	33	10	41	24	90
2017	Non-shift worker	6	15	21	11	8	29	11	35	31	3054
2014	Shift worker	7	15	19	10	3	33	14	40	24	75
2014	Non-shift worker	5	16	22	12	8	24	12	34	31	2986
2011	Shift worker	7	21	19	12	4	25	12	45	25	149
2011	Non-shift worker	5	15	21	13	11	25	10	31	37	3396

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	29	15	5	3	17	5	70	10	91
2017	Non-shift worker	33	27	13	3	2	12	10	77	6	3063
2014	Shift worker	20	36	12	6	0	14	12	76	8	75
2014	Non-shift worker	30	29	14	4	2	11	10	75	7	2988
2011	Shift worker	31	36	10	3	0	14	6	83	4	149
2011	Non-shift worker	31	28	14	4	2	12	9	74	8	3404
2008	Shift worker	21	31	14	0	1	11	22	78	1	100
2008	Non-shift worker	20	20	10	3	2	12	33	73	9	3148

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	30	13	3	6	20	5	70	13	90
2017	Non-shift worker	25	26	16	5	3	16	9	69	10	3053
2014	Shift worker	16	35	16	4	1	17	11	70	8	75
2014	Non-shift worker	20	28	17	6	3	15	10	65	12	2987
2011	Shift worker	28	34	15	2	1	15	6	78	4	148
2011	Non-shift worker	24	28	16	6	4	15	9	67	12	3393
2008	Shift worker	24	34	11	3	2	7	18	78	7	99
2008	Non-shift worker	19	19	12	5	5	11	30	64	16	3144

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	9	91	91
2017	Non-shift worker	9	91	3057
2014	Shift worker	8	92	75
2014	Non-shift worker	6	94	2985

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	29	256
2014	Non-shift worker	37	186

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	81	256
2014	Non-shift worker	80	186

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	256
2014	Non-shift worker	5	186

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	256
2014	Non-shift worker	8	186

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	256

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	256
2014	Non-shift worker	6	186

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	21	258
2014	Non-shift worker	24	187

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	17	258
2014	Non-shift worker	17	187

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	258
2014	Non-shift worker	12	187

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	258
2014	Non-shift worker	6	187

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	258
2014	Non-shift worker	23	187

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	30	258
2014	Non-shift worker	29	187

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	258
2014	Non-shift worker	3	187

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	258

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	258
2014	Non-shift worker	6	187

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	258
2014	Non-shift worker	23	187

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	258

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	258
2014	Non-shift worker	17	187

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	258
2014	Non-shift worker	22	187

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	23	258
2014	Non-shift worker	21	187

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	258
2014	Non-shift worker	15	187

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	258
2014	Non-shift worker	4	187

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	258
2014	Non-shift worker	11	187

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	258
2014	Non-shift worker	5	187

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	258
2014	Non-shift worker	4	187

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	258
2014	Non-shift worker	6	187

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	59	258
2014	Non-shift worker	64	187

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	253

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	253
2014	Non-shift worker	12	175

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	253

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	2	253
2014	Non-shift worker	0	175

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	3	253
2014	Non-shift worker	0	175

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	253
2014	Non-shift worker	3	175

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	253
2014	Non-shift worker	7	175

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	253
2014	Non-shift worker	8	175

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	253
2014	Non-shift worker	10	175

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	253
2014	Non-shift worker	30	175

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	253
2014	Non-shift worker	8	175

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	50	253
2014	Non-shift worker	44	175

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	65	253
2014	Non-shift worker	76	175

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	253
2014	Non-shift worker	15	175

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	90	10	260

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	17	20	1	4	37	9	54	10	91
2017	Non-shift worker	13	13	20	3	3	41	7	48	13	3053
2014	Shift worker	7	17	19	6	0	43	8	50	11	75
2014	Non-shift worker	11	12	20	4	3	44	7	47	13	2988

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	31	18	2	4	22	3	67	8	91
2017	Non-shift worker	28	29	18	4	3	17	2	69	9	3048
2014	Shift worker	17	30	20	4	0	27	1	66	6	75
2014	Non-shift worker	24	28	18	4	2	22	1	68	8	2986
2011	Shift worker	34	41	12	1	0	12	0	85	2	148
2011	Non-shift worker	38	34	12	3	2	11	0	81	6	3395

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	18	19	19	25	0	2	36	45	91
2017	Non-shift worker	14	24	23	15	22	0	2	39	38	3056

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	17	39	17	9	0	1	34	27	91
2017	Non-shift worker	11	22	30	22	15	0	1	33	37	3057

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	21	35	8	9	0	2	48	17	90
2017	Non-shift worker	15	28	27	17	11	0	1	44	28	3050

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	20	24	17	13	2	3	44	31	91
2017	Non-shift worker	15	21	25	19	17	1	2	37	36	3053

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	26	16	11	5	0	7	66	17	91
2017	Non-shift worker	27	25	21	12	10	1	5	55	23	3053

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	30	20	17	4	2	1	58	21	90
2017	Non-shift worker	19	27	26	16	11	0	1	46	27	3053

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	33	12	12	5	3	0	70	18	90
2017	Non-shift worker	21	32	24	13	7	1	1	55	20	3055

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	35	19	12	5	2	0	63	17	90
2017	Non-shift worker	19	32	25	14	7	1	1	53	21	3053

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	25	23	10	6	2	1	59	17	90
2017	Non-shift worker	26	35	21	10	6	1	1	62	16	3056

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	32	19	24	12	8	4	1	54	21	90
2017	Non-shift worker	25	31	23	13	6	1	2	57	19	3044

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	25	10	3	3	1	0	84	6	91
2017	Non-shift worker	53	25	13	5	3	0	1	79	8	3058

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	15	13	2	4	1	4	80	7	91
2017	Non-shift worker	69	13	6	4	3	1	3	86	8	3059

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	34	8	3	2	1	2	87	5	91
2017	Non-shift worker	51	30	11	4	2	0	2	82	6	3054

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	16	8	6	4	1	3	80	11	91
2017	Non-shift worker	57	20	11	6	4	0	2	79	10	3062

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	66	9	2	1	1	1	21	95	2	91
2017	Non-shift worker	53	15	6	2	1	0	23	89	3	3056

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	67	17	6	2	0	1	7	91	2	91
2017	Non-shift worker	61	19	9	2	1	1	7	87	4	3037

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	57	18	10	4	10	0	1	76	15	89
2017	Non-shift worker	67	14	7	3	4	1	5	86	7	3066

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	29	11	4	4	0	1	81	8	90
2017	Non-shift worker	49	30	13	4	2	0	3	81	6	3056

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	21	45	18	5	0	0	31	24	91
2017	Non-shift worker	6	24	42	19	8	0	0	31	27	3065

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	5	25	36	17	13	0	4	31	32	90
2017	Non-shift worker	9	23	43	19	6	0	0	25	32	3052

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	37	16	14	2	7	0	66	17	91
2017	Non-shift worker	35	42	12	6	3	2	0	78	10	3064

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	30	23	15	10	2	1	50	26	91
2017	Non-shift worker	19	38	16	15	10	2	0	58	26	3063

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	13	87	91
2017	Non-shift worker	17	83	3056
2014	Shift worker	14	86	75
2014	Non-shift worker	15	85	2985

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	83	17	11
2017	Non-shift worker	85	15	528
2014	Shift worker	76	24	11
2014	Non-shift worker	83	17	456

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	50	33	6	8	2	1	0	85	10	448
2014	Non-shift worker	51	32	7	6	3	1	0	84	9	376

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	30	19	16	13	17	3	1	31	69	91
2017	Non-shift worker	26	21	21	13	15	4	1	27	73	3066

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	32	60
2017	Non-shift worker	18	2112

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	60
2017	Non-shift worker	37	2112

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	21	60
2017	Non-shift worker	20	2112

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	22	60
2017	Non-shift worker	32	2112

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	60
2017	Non-shift worker	9	2112

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	60
2017	Non-shift worker	51	2112

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	7	47	16	10	5	16	59
2017	Non-shift worker	5	44	21	13	6	13	2065

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	12	12	19	32	2	9	28	58	60
2017	Non-shift worker	6	15	15	18	34	2	10	24	59	2130

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	6	8	10	31	36	2	6	16	74	60
2017	Non-shift worker	1	5	9	17	59	2	7	7	83	2124

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Department of Justice Canada by Question 99. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me