2017 Public Service Employee Survey Results for Department of Justice Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 41 4 19 12 0 0 66 31 107
2017 Language of service - Both English and French 35 46 6 10 4 0 0 81 13 220
2014 Language of service - English only 24 44 4 22 6 0 0 68 28 98
2014 Language of service - Both English and French 31 47 7 12 4 0 0 78 15 188
2011 Language of service - English only 30 55 2 10 3 0 0 85 13 120
2011 Language of service - Both English and French 45 42 6 6 1 0 0 87 8 236
2008 Language of service - English only 26 45 6 16 6 1 0 72 22 121
2008 Language of service - Both English and French 45 43 3 6 3 0 0 89 9 271

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 16 1 1 1 0 0 97 2 106
2017 Language of service - Both English and French 57 31 4 4 2 0 1 90 7 221
2014 Language of service - English only 71 16 6 3 1 0 3 90 4 97
2014 Language of service - Both English and French 53 32 5 8 2 1 0 86 9 188
2011 Language of service - English only 74 21 2 1 0 0 2 98 1 121
2011 Language of service - Both English and French 60 32 3 4 1 0 0 91 5 236
2008 Language of service - English only 71 19 5 0 3 2 0 91 4 121
2008 Language of service - Both English and French 55 32 5 6 2 0 0 88 8 271

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 11 2 4 2 0 1 92 6 107
2017 Language of service - Both English and French 39 30 12 11 7 0 1 70 18 221
2014 Language of service - English only 78 11 5 1 2 0 2 92 3 97
2014 Language of service - Both English and French 36 30 11 14 7 0 2 67 21 188
2011 Language of service - English only 81 13 2 0 1 0 3 97 1 121
2011 Language of service - Both English and French 43 27 10 12 7 0 1 71 19 235
2008 Language of service - English only 76 16 3 1 3 1 0 93 4 121
2008 Language of service - Both English and French 41 27 11 15 5 0 2 69 20 271

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 29 6 21 10 1 0 62 31 107
2017 Language of service - Both English and French 39 35 10 8 7 0 0 74 16 221
2014 Language of service - English only 41 29 6 18 6 0 0 70 24 98
2014 Language of service - Both English and French 29 37 11 14 9 0 1 66 23 187
2011 Language of service - English only 38 38 7 9 6 1 0 77 16 122
2011 Language of service - Both English and French 49 33 5 7 5 0 0 82 12 233

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 43 10 19 5 0 0 66 24 107
2017 Language of service - Both English and French 30 44 10 12 5 0 0 74 16 221
2014 Language of service - English only 25 41 13 13 9 0 0 66 22 98
2014 Language of service - Both English and French 21 50 12 10 5 0 2 73 15 188
2011 Language of service - English only 28 41 12 14 5 0 0 69 19 122
2011 Language of service - Both English and French 38 38 10 10 3 0 1 77 13 236
2008 Language of service - English only 21 43 7 13 13 2 0 66 27 121
2008 Language of service - Both English and French 34 39 12 9 5 0 0 73 15 269

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 43 8 4 1 0 0 88 5 107
2017 Language of service - Both English and French 41 38 11 8 3 0 0 79 10 221
2014 Language of service - English only 49 36 7 6 2 0 0 85 8 98
2014 Language of service - Both English and French 42 37 14 6 2 0 0 78 8 188
2011 Language of service - English only 47 31 8 8 5 0 0 78 13 121
2011 Language of service - Both English and French 43 35 13 8 1 0 0 78 9 234
2008 Language of service - English only 37 45 6 10 2 1 0 82 12 121
2008 Language of service - Both English and French 40 40 8 6 5 0 1 81 10 271

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 35 7 3 3 0 0 88 5 106
2017 Language of service - Both English and French 45 40 5 5 4 0 0 85 9 221
2014 Language of service - English only 57 31 6 3 3 0 0 88 6 98
2014 Language of service - Both English and French 44 37 12 7 1 0 0 81 8 188
2011 Language of service - English only 46 37 8 5 4 0 0 83 9 122
2011 Language of service - Both English and French 45 37 6 11 1 0 0 82 12 236
2008 Language of service - English only 54 29 5 5 6 1 0 83 12 121
2008 Language of service - Both English and French 45 42 3 6 3 0 0 87 9 270

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 38 7 9 6 2 0 77 15 107
2017 Language of service - Both English and French 45 36 10 7 0 0 0 82 8 220
2014 Language of service - English only 41 36 9 12 2 1 0 77 14 98
2014 Language of service - Both English and French 34 41 12 8 4 1 1 75 12 188

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 37 8 15 12 2 0 65 27 106
2017 Language of service - Both English and French 39 34 10 11 5 0 1 73 16 221
2014 Language of service - English only 26 34 6 17 16 1 0 60 33 98
2014 Language of service - Both English and French 37 32 13 10 7 0 2 70 17 188
2011 Language of service - English only 37 41 8 7 6 0 0 78 13 122
2011 Language of service - Both English and French 38 40 12 4 4 1 2 79 8 236

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 14 9 15 38 3 8 30 60 106
2017 Language of service - Both English and French 21 15 14 11 22 2 15 43 40 221
2014 Language of service - English only 12 19 9 12 36 1 11 36 54 97
2014 Language of service - Both English and French 19 20 9 14 21 1 15 47 42 188
2011 Language of service - English only 22 22 7 12 24 2 11 50 41 121
2011 Language of service - Both English and French 27 27 12 11 10 0 12 63 24 236
2008 Language of service - English only 14 23 5 14 34 2 7 41 53 121
2008 Language of service - Both English and French 26 16 9 15 19 1 13 50 39 269

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 41 10 5 8 0 2 77 13 107
2017 Language of service - Both English and French 35 45 10 8 2 0 0 80 10 219
2014 Language of service - English only 41 38 9 5 7 0 0 79 12 97
2014 Language of service - Both English and French 34 39 18 8 1 0 0 72 10 188
2011 Language of service - English only 31 45 12 8 4 0 0 76 12 121
2011 Language of service - Both English and French 32 48 8 7 5 0 0 81 12 236
2008 Language of service - English only 36 43 8 8 5 1 0 79 13 120
2008 Language of service - Both English and French 41 39 11 5 4 0 0 80 9 271

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 34 10 23 21 0 0 46 44 107
2017 Language of service - Both English and French 25 37 14 14 11 0 0 62 25 220
2014 Language of service - English only 19 31 15 19 16 0 0 50 35 97
2014 Language of service - Both English and French 20 33 18 19 11 0 0 52 30 188
2011 Language of service - English only 20 41 15 10 14 0 0 61 24 121
2011 Language of service - Both English and French 22 36 19 14 9 0 0 58 23 235

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 44 9 10 6 0 1 75 16 107
2017 Language of service - Both English and French 33 43 11 10 3 0 0 76 13 220

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 47 8 6 6 1 0 80 12 105
2017 Language of service - Both English and French 40 38 10 7 4 1 0 79 11 219
2014 Language of service - English only 37 37 11 9 6 0 0 73 16 98
2014 Language of service - Both English and French 31 44 15 6 3 1 0 76 9 188
2011 Language of service - English only 34 48 13 3 3 0 0 82 5 120
2011 Language of service - Both English and French 35 39 15 8 4 0 0 73 12 233
2008 Language of service - English only 45 33 9 6 4 3 0 80 10 121
2008 Language of service - Both English and French 44 36 11 7 2 0 0 80 9 271

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 34 10 21 15 1 0 54 36 106
2017 Language of service - Both English and French 30 38 9 11 10 0 0 69 22 219

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 30 11 4 2 0 0 84 6 106
2017 Language of service - Both English and French 52 38 6 3 0 1 0 91 3 219
2014 Language of service - English only 69 23 5 1 1 0 0 93 2 98
2014 Language of service - Both English and French 60 31 7 1 1 0 0 91 2 188
2011 Language of service - English only 61 26 10 3 0 0 0 88 3 121
2011 Language of service - Both English and French 57 33 7 2 0 0 0 91 3 236

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 41 10 17 12 0 0 61 29 106
2017 Language of service - Both English and French 29 42 13 10 6 1 0 71 16 220
2014 Language of service - English only 17 42 12 19 11 0 0 59 29 97
2014 Language of service - Both English and French 19 37 18 14 10 1 1 56 25 188
2011 Language of service - English only 23 44 17 9 7 0 0 66 16 121
2011 Language of service - Both English and French 30 41 16 7 5 1 0 71 13 233

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 42 13 15 8 0 0 65 23 104
2017 Language of service - Both English and French 34 36 16 8 5 1 0 71 13 220
2014 Language of service - English only 25 42 12 12 9 0 0 66 22 97
2014 Language of service - Both English and French 26 34 23 10 8 0 0 59 18 188

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 35 8 18 12 1 0 60 31 106
2017 Language of service - Both English and French 30 39 15 9 7 0 0 69 16 220
2014 Language of service - English only 27 33 10 19 10 0 0 60 29 98
2014 Language of service - Both English and French 23 38 22 11 6 0 0 61 17 187
2011 Language of service - English only 37 33 11 10 8 2 0 72 18 122
2011 Language of service - Both English and French 36 40 10 11 3 0 0 76 14 233

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 43 12 10 3 0 1 75 13 106
2017 Language of service - Both English and French 41 41 10 6 2 0 0 82 7 220
2014 Language of service - English only 41 39 8 8 4 0 0 79 13 98
2014 Language of service - Both English and French 43 37 13 4 3 0 0 80 7 188
2011 Language of service - English only 41 41 9 5 3 0 0 82 8 121
2011 Language of service - Both English and French 37 48 8 5 3 0 0 85 7 236
2008 Language of service - English only 43 40 5 7 5 1 0 83 12 121
2008 Language of service - Both English and French 44 41 7 6 3 0 0 85 8 271

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 25 23 16 10 0 0 51 26 107
2017 Language of service - Both English and French 29 34 16 9 11 0 0 64 20 220
2014 Language of service - English only 26 25 23 11 13 0 2 52 25 97
2014 Language of service - Both English and French 26 33 26 9 6 0 0 59 15 188
2011 Language of service - English only 25 35 23 8 8 0 0 61 17 121
2011 Language of service - Both English and French 28 33 24 9 6 0 0 61 15 235
2008 Language of service - English only 16 33 24 12 14 1 0 50 26 121
2008 Language of service - Both English and French 21 36 21 13 8 0 0 58 21 271

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 16 39 19 12 1 5 33 25 103
2017 Language of service - Both English and French 12 25 36 17 6 1 3 25 38 219
2014 Language of service - English only 9 22 34 21 13 0 2 34 32 98
2014 Language of service - Both English and French 7 28 35 21 4 1 4 26 37 188
2011 Language of service - English only 5 21 28 30 14 2 1 45 26 122
2011 Language of service - Both English and French 9 27 31 17 10 1 6 28 39 235
2008 Language of service - English only 9 16 46 15 9 2 3 25 27 120
2008 Language of service - Both English and French 10 24 33 19 12 1 2 31 35 270

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 16 22 26 16 4 6 46 30 103
2017 Language of service - Both English and French 12 16 23 26 16 3 4 45 31 217
2014 Language of service - English only 8 15 34 23 16 1 4 41 24 97
2014 Language of service - Both English and French 7 20 33 24 11 2 4 37 28 188
2011 Language of service - English only 10 10 21 31 21 4 3 56 22 121
2011 Language of service - Both English and French 6 16 23 28 20 2 6 52 24 236
2008 Language of service - English only 10 17 24 32 12 2 3 46 28 121
2008 Language of service - Both English and French 4 14 29 24 21 4 3 48 20 270

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 19 33 18 8 2 3 27 38 106
2017 Language of service - Both English and French 20 18 33 11 11 2 5 24 41 220
2014 Language of service - English only 14 34 33 6 10 0 2 17 49 97
2014 Language of service - Both English and French 22 27 24 16 5 3 3 22 52 188
2011 Language of service - English only 14 26 26 17 11 3 2 30 43 122
2011 Language of service - Both English and French 16 22 29 13 11 1 7 27 41 236
2008 Language of service - English only 10 30 35 16 4 3 3 21 42 120
2008 Language of service - Both English and French 11 20 36 18 9 2 4 29 33 270

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 13 37 24 13 0 3 37 24 102
2017 Language of service - Both English and French 10 19 29 24 13 2 4 39 31 218
2014 Language of service - English only 5 16 42 19 15 0 3 35 22 96
2014 Language of service - Both English and French 9 20 38 22 5 1 4 29 31 185
2011 Language of service - English only 4 18 26 33 17 2 1 51 23 121
2011 Language of service - Both English and French 8 15 38 20 12 1 6 35 24 232
2008 Language of service - English only 5 17 47 19 8 2 3 28 23 120
2008 Language of service - Both English and French 7 19 37 23 12 0 2 36 26 267

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 20 27 13 6 1 4 20 52 104
2017 Language of service - Both English and French 25 23 23 13 13 1 3 27 50 218
2014 Language of service - English only 28 27 19 15 10 1 0 25 55 97
2014 Language of service - Both English and French 27 27 27 10 4 2 4 15 57 188
2011 Language of service - English only 16 20 23 24 14 3 0 39 37 122
2011 Language of service - Both English and French 17 25 28 15 9 1 5 26 44 236
2008 Language of service - English only 17 25 34 13 6 2 2 20 44 120
2008 Language of service - Both English and French 11 25 30 17 12 1 3 30 38 269

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 16 22 25 12 2 6 41 35 106
2017 Language of service - Both English and French 10 19 28 22 12 3 7 38 32 219
2014 Language of service - English only 9 21 22 24 18 1 3 44 32 97
2014 Language of service - Both English and French 12 22 32 21 7 2 4 30 36 188
2011 Language of service - English only 15 17 21 23 17 4 3 43 35 120
2011 Language of service - Both English and French 13 19 23 20 15 3 7 39 35 234
2008 Language of service - English only 13 29 25 18 8 5 4 28 45 121
2008 Language of service - Both English and French 11 28 25 18 13 2 3 33 41 270

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 20 30 13 7 2 4 21 47 104
2017 Language of service - Both English and French 16 24 29 12 11 4 4 25 43 217
2014 Language of service - English only 21 23 31 8 10 3 3 20 47 97
2014 Language of service - Both English and French 19 19 34 14 5 5 4 21 42 188
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 13 2 2 1 0 4 95 3 106
2017 Language of service - Both English and French 60 19 7 8 3 0 2 81 12 221
2014 Language of service - English only 80 8 7 0 1 1 3 91 1 97
2014 Language of service - Both English and French 58 24 4 6 3 0 4 86 10 188
2011 Language of service - English only 80 7 5 1 0 1 6 94 1 121
2011 Language of service - Both English and French 55 27 6 9 3 0 0 82 12 232
2008 Language of service - English only 76 9 7 3 1 2 3 89 4 121
2008 Language of service - Both English and French 58 21 5 10 5 0 1 80 15 269

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 20 25 17 13 3 3 42 32 106
2017 Language of service - Both English and French 24 30 18 8 11 6 4 60 21 220
2014 Language of service - English only 35 30 13 8 7 1 5 69 17 98
2014 Language of service - Both English and French 28 31 15 13 6 4 2 64 20 188

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 31 11 17 11 1 0 60 29 106
2017 Language of service - Both English and French 41 32 10 7 7 2 0 75 14 220
2014 Language of service - English only 38 31 13 9 7 2 0 70 17 98
2014 Language of service - Both English and French 39 35 10 9 3 2 1 77 13 188

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 31 12 24 9 2 1 53 35 106
2017 Language of service - Both English and French 31 37 18 8 5 1 0 68 13 220
2014 Language of service - English only 29 42 9 15 4 2 0 72 19 98
2014 Language of service - Both English and French 32 42 12 9 4 1 1 75 13 188
2011 Language of service - English only 34 28 12 16 8 2 1 63 25 121
2011 Language of service - Both English and French 29 37 7 15 7 4 1 69 23 234
2008 Language of service - English only 25 38 9 19 6 3 1 65 26 121
2008 Language of service - Both English and French 33 41 12 9 4 1 1 75 13 271

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 25 13 20 15 13 0 44 41 106
2017 Language of service - Both English and French 23 27 16 14 10 10 0 56 27 219
2014 Language of service - English only 27 24 10 11 14 14 0 59 29 98
2014 Language of service - Both English and French 26 28 15 12 7 9 2 61 22 188
2011 Language of service - English only 29 16 19 15 11 9 1 50 29 121
2011 Language of service - Both English and French 32 26 11 13 10 8 0 62 26 233
2008 Language of service - English only 25 27 15 14 10 7 1 57 27 120
2008 Language of service - Both English and French 33 29 13 9 9 6 2 67 19 271

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 16 9 22 22 23 1 29 59 106
2017 Language of service - Both English and French 14 18 20 19 13 14 2 38 38 220
2014 Language of service - English only 13 26 11 24 11 15 0 45 41 97
2014 Language of service - Both English and French 11 27 11 24 11 13 2 45 41 188

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 34 3 18 4 1 0 75 22 106
2017 Language of service - Both English and French 39 40 9 7 5 1 0 79 12 219
2014 Language of service - English only 40 43 4 10 1 1 0 84 11 98
2014 Language of service - Both English and French 39 43 10 4 2 1 0 84 6 188
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 37 14 8 8 0 1 70 16 104
2017 Language of service - Both English and French 28 35 16 12 6 1 0 65 18 221
2014 Language of service - English only 49 36 8 4 3 0 0 84 8 98
2014 Language of service - Both English and French 33 34 16 12 3 0 1 69 15 188
2011 Language of service - English only 33 35 10 7 14 0 0 68 21 121
2011 Language of service - Both English and French 33 36 15 10 5 0 0 70 15 233
2008 Language of service - English only 28 40 7 12 8 2 2 71 21 121
2008 Language of service - Both English and French 37 35 13 8 6 0 0 73 14 271

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 33 12 5 7 1 2 76 12 106
2017 Language of service - Both English and French 39 33 15 5 5 1 0 74 11 220
2014 Language of service - English only 53 29 9 8 1 0 0 82 9 97
2014 Language of service - Both English and French 41 29 13 8 4 3 3 74 12 188
2011 Language of service - English only 43 24 15 10 8 0 0 67 18 121
2011 Language of service - Both English and French 37 33 13 7 7 3 0 72 15 235
2008 Language of service - English only 41 26 10 10 7 6 1 71 19 121
2008 Language of service - Both English and French 39 32 11 9 6 2 1 73 15 271

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 28 15 8 10 1 1 67 18 105
2017 Language of service - Both English and French 36 36 12 9 6 1 0 73 15 221
2014 Language of service - English only 41 36 11 8 3 0 1 78 11 97
2014 Language of service - Both English and French 36 35 15 10 3 0 1 72 13 188
2011 Language of service - English only 37 24 14 17 7 2 0 61 24 121
2011 Language of service - Both English and French 32 34 12 15 7 0 0 66 22 234
2008 Language of service - English only 32 33 9 13 8 4 2 69 22 121
2008 Language of service - Both English and French 34 38 12 7 8 1 0 73 15 271

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 83 10 1 1 1 0 4 97 2 102
2017 Language of service - Both English and French 72 18 1 2 3 0 2 93 5 221
2014 Language of service - English only 83 8 4 0 1 1 3 95 1 97
2014 Language of service - Both English and French 74 17 1 3 2 0 4 94 5 188
2011 Language of service - English only 85 8 2 0 1 0 4 97 1 122
2011 Language of service - Both English and French 67 23 3 2 4 0 0 90 6 235
2008 Language of service - English only 84 5 5 1 0 1 4 94 1 121
2008 Language of service - Both English and French 75 11 6 4 3 0 1 87 7 271

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 23 6 8 4 1 4 82 12 107
2017 Language of service - Both English and French 47 30 8 5 4 3 4 83 9 221
2014 Language of service - English only 58 24 4 5 5 2 1 85 11 97
2014 Language of service - Both English and French 45 33 7 4 4 2 4 83 9 188
2011 Language of service - English only 37 35 7 8 8 2 3 76 16 120
2011 Language of service - Both English and French 42 29 13 5 6 3 2 75 12 236

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 33 4 4 6 0 1 86 10 107
2017 Language of service - Both English and French 50 26 10 8 3 1 0 78 12 220

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 25 4 3 7 1 1 87 10 106
2017 Language of service - Both English and French 51 23 12 7 6 1 0 76 13 221

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 32 9 1 9 0 2 81 10 104
2017 Language of service - Both English and French 43 31 12 6 7 0 0 75 13 218
2014 Language of service - English only 57 24 8 9 1 0 0 82 10 98
2014 Language of service - Both English and French 42 32 14 9 3 0 0 74 12 188
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - Both English and French 25 42 18 8 0 2 5 72 8 38
2014 Language of service - English only 55 21 0 23 0 0 0 77 23 10
2014 Language of service - Both English and French 22 34 23 9 6 6 0 59 16 35

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 27 17 10 7 6 0 63 18 105
2017 Language of service - Both English and French 26 31 19 6 8 10 0 64 15 221
2014 Language of service - English only 30 39 13 5 5 8 0 75 11 97
2014 Language of service - Both English and French 24 38 16 9 3 10 0 69 13 187
2011 Language of service - English only 29 33 15 11 8 4 0 64 20 121
2011 Language of service - Both English and French 31 33 13 8 5 8 1 71 14 232

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 32 14 15 12 0 0 59 27 106
2017 Language of service - Both English and French 24 29 20 8 12 6 0 56 22 221
2014 Language of service - English only 21 32 13 19 15 2 0 53 34 98
2014 Language of service - Both English and French 19 36 20 12 9 4 0 57 22 187
2011 Language of service - English only 25 33 15 12 14 1 0 59 26 120
2011 Language of service - Both English and French 20 37 21 7 11 4 0 60 19 235
2008 Language of service - English only 26 23 15 16 16 2 1 51 33 121
2008 Language of service - Both English and French 25 32 19 12 7 4 0 60 20 271

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 27 10 21 17 4 0 49 40 106
2017 Language of service - Both English and French 19 25 23 12 13 8 0 47 27 220
2014 Language of service - English only 16 29 14 19 16 6 0 49 37 98
2014 Language of service - Both English and French 14 28 20 17 11 10 0 47 31 187
2011 Language of service - English only 16 37 14 17 11 5 0 55 30 121
2011 Language of service - Both English and French 14 34 21 13 8 10 0 52 24 233
2008 Language of service - English only 14 29 12 21 12 11 1 49 37 121
2008 Language of service - Both English and French 15 33 22 16 6 8 0 53 24 271

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 24 17 17 13 8 0 49 32 107
2017 Language of service - Both English and French 21 26 21 8 15 8 0 51 26 221
2014 Language of service - English only 18 20 16 18 20 9 0 42 41 98
2014 Language of service - Both English and French 18 25 18 19 10 10 0 47 33 187
2011 Language of service - English only 21 32 16 9 19 4 0 55 29 120
2011 Language of service - Both English and French 15 34 15 13 12 10 0 55 28 235
2008 Language of service - English only 15 29 13 15 16 11 1 50 35 121
2008 Language of service - Both English and French 20 30 22 11 8 10 0 55 21 270

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 25 16 25 16 4 0 41 43 105
2017 Language of service - Both English and French 19 26 20 19 12 4 0 47 32 220
2014 Language of service - English only 11 33 18 20 17 0 1 45 37 97
2014 Language of service - Both English and French 12 31 20 21 11 5 0 46 34 186
2011 Language of service - English only 14 38 13 19 11 5 0 55 32 121
2011 Language of service - Both English and French 15 40 20 11 9 5 0 58 21 235
2008 Language of service - English only 12 38 8 24 14 2 2 52 40 120
2008 Language of service - Both English and French 18 48 15 10 6 3 0 68 16 270
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 31 16 20 5 1 0 60 25 106
2017 Language of service - Both English and French 28 39 16 9 5 3 0 69 15 219
2014 Language of service - English only 21 35 20 12 10 2 0 57 23 98
2014 Language of service - Both English and French 21 42 17 12 5 2 0 64 18 187
2011 Language of service - English only 22 44 21 6 6 2 0 67 12 122
2011 Language of service - Both English and French 28 45 13 8 3 3 0 75 11 232

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 38 9 7 1 2 0 83 8 105
2017 Language of service - Both English and French 38 41 13 3 1 4 0 83 4 220
2014 Language of service - English only 51 37 7 1 1 2 0 90 2 98
2014 Language of service - Both English and French 37 44 12 3 0 3 1 84 3 188
2011 Language of service - English only 39 34 13 6 3 5 0 77 10 121
2011 Language of service - Both English and French 31 46 11 3 1 6 1 84 5 230

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 29 6 10 4 3 2 80 14 106
2017 Language of service - Both English and French 31 38 12 10 4 4 0 73 15 219
2014 Language of service - English only 57 25 8 4 4 2 0 83 9 97
2014 Language of service - Both English and French 40 42 10 3 0 3 1 85 4 188
2011 Language of service - English only 33 35 11 7 12 3 0 70 19 122
2011 Language of service - Both English and French 35 34 11 7 7 5 1 73 15 231
2008 Language of service - English only 35 28 9 11 10 3 4 67 23 121
2008 Language of service - Both English and French 32 33 11 13 7 5 0 68 20 270

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 35 13 11 5 2 2 71 16 106
2017 Language of service - Both English and French 21 35 19 13 5 7 0 60 20 220
2014 Language of service - English only 40 31 14 7 7 1 0 71 15 97
2014 Language of service - Both English and French 28 35 20 6 3 6 2 68 10 188
2011 Language of service - English only 16 41 17 12 9 3 1 60 23 121
2011 Language of service - Both English and French 20 34 16 12 8 10 1 60 22 235

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 20 14 19 16 13 2 41 42 106
2017 Language of service - Both English and French 13 19 23 15 16 13 2 37 36 220
2014 Language of service - English only 13 24 16 13 21 10 2 42 39 97
2014 Language of service - Both English and French 12 20 16 18 16 12 6 39 41 188
2011 Language of service - English only 13 21 14 16 21 10 4 40 43 121
2011 Language of service - Both English and French 11 20 18 13 15 19 4 41 36 235

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 71 13 6 3 1 3 4 90 4 106
2017 Language of service - Both English and French 49 28 7 8 2 3 2 82 11 221
2014 Language of service - English only 68 17 4 1 1 3 5 93 2 97
2014 Language of service - Both English and French 42 31 13 6 2 1 5 78 9 188

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 14 3 2 1 2 4 94 3 107
2017 Language of service - Both English and French 58 28 5 5 0 3 0 90 5 220
2014 Language of service - English only 68 15 6 1 2 6 2 90 4 98
2014 Language of service - Both English and French 55 33 4 2 2 2 3 92 4 188
2011 Language of service - English only 73 15 6 1 0 3 3 93 1 122
2011 Language of service - Both English and French 60 25 9 5 0 0 1 86 5 236
2008 Language of service - English only 67 19 6 3 1 2 3 90 4 121
2008 Language of service - Both English and French 53 31 7 4 1 1 3 87 5 269

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 29 13 20 20 1 0 46 41 103
2017 Language of service - Both English and French 25 35 19 11 7 3 0 62 19 219
2014 Language of service - English only 15 36 10 15 23 1 0 52 38 98
2014 Language of service - Both English and French 23 33 20 15 7 2 1 58 22 188
2011 Language of service - English only 29 28 14 14 14 0 0 58 28 122
2011 Language of service - Both English and French 29 32 16 12 6 3 0 64 19 236
2008 Language of service - English only 17 34 15 16 15 3 1 53 32 121
2008 Language of service - Both English and French 23 37 15 13 9 3 0 62 22 270

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 19 13 20 34 2 2 30 56 107
2017 Language of service - Both English and French 19 16 17 18 24 4 3 37 45 220
2014 Language of service - English only 8 18 10 18 42 3 1 26 63 98
2014 Language of service - Both English and French 10 19 15 24 26 4 3 31 53 188
2011 Language of service - English only 16 21 13 15 33 2 0 38 49 122
2011 Language of service - Both English and French 11 21 15 20 28 4 1 34 50 234
2008 Language of service - English only 15 24 6 24 27 3 2 40 53 120
2008 Language of service - Both English and French 14 31 16 20 16 1 1 47 37 267

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 35 19 19 9 6 0 50 30 105
2017 Language of service - Both English and French 21 32 22 11 9 6 0 56 21 221

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 33 14 7 5 4 1 73 13 105
2017 Language of service - Both English and French 31 35 14 7 1 11 0 75 9 220
2014 Language of service - English only 47 27 16 4 1 5 0 77 6 98
2014 Language of service - Both English and French 38 35 12 5 2 7 0 79 8 187

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 36 13 8 6 2 0 73 14 103
2017 Language of service - Both English and French 33 40 13 7 1 6 0 78 9 221
2014 Language of service - English only 47 30 12 7 3 0 0 77 11 98
2014 Language of service - Both English and French 40 36 13 6 1 4 0 78 8 188
2011 Language of service - English only 37 38 8 10 5 2 0 76 15 122
2011 Language of service - Both English and French 30 40 15 5 5 5 0 74 11 235

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 33 7 8 10 1 0 76 17 106
2017 Language of service - Both English and French 44 33 9 10 3 1 0 78 13 220
2014 Language of service - English only 40 35 11 8 5 0 0 75 14 98
2014 Language of service - Both English and French 41 39 11 6 2 1 0 81 8 188
2011 Language of service - English only 46 34 8 6 5 1 0 80 11 122
2011 Language of service - Both English and French 43 36 10 6 5 0 0 79 11 234
2008 Language of service - English only 35 33 12 11 7 2 1 70 18 120
2008 Language of service - Both English and French 34 46 8 5 6 1 0 81 11 269

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 30 17 13 13 0 0 57 26 106
2017 Language of service - Both English and French 34 30 16 11 7 2 0 66 18 221
2014 Language of service - English only 22 34 20 15 10 0 0 56 24 98
2014 Language of service - Both English and French 23 41 21 11 4 1 0 64 15 187
2011 Language of service - English only 36 38 16 5 6 0 0 73 11 121
2011 Language of service - Both English and French 33 36 16 9 5 2 0 70 14 234

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 31 14 17 10 0 0 58 28 105
2017 Language of service - Both English and French 34 36 10 11 8 1 0 70 20 221
2014 Language of service - English only 24 32 20 12 11 0 0 57 23 97
2014 Language of service - Both English and French 25 39 22 9 5 0 0 64 15 188
2011 Language of service - English only 35 38 13 6 8 0 1 74 14 121
2011 Language of service - Both English and French 35 36 15 8 6 0 0 71 14 232
2008 Language of service - English only 29 32 15 11 12 1 1 62 23 121
2008 Language of service - Both English and French 34 42 12 8 4 0 0 76 12 271

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 16 20 14 14 10 0 46 31 106
2017 Language of service - Both English and French 30 24 19 12 9 5 1 57 22 221
2014 Language of service - English only 26 26 18 12 15 3 0 54 28 98
2014 Language of service - Both English and French 28 28 19 10 8 5 2 60 19 188
2011 Language of service - English only 33 25 22 6 11 3 0 60 17 121
2011 Language of service - Both English and French 30 28 17 9 10 5 0 61 20 234
2008 Language of service - English only 30 24 11 12 17 5 2 57 31 121
2008 Language of service - Both English and French 35 28 15 10 8 4 1 66 18 269
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 20 38 43 106
2017 Language of service - Both English and French 27 35 38 221
2014 Language of service - English only 14 39 47 98
2014 Language of service - Both English and French 27 38 36 188
2011 Language of service - English only 20 46 34 122
2011 Language of service - Both English and French 31 38 31 235

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 0 9 31 42 13 5 22
2017 Language of service - Both English and French 14 10 43 12 13 8 61
2014 Language of service - English only 18 30 28 24 9999 0 14
2014 Language of service - Both English and French 7 18 45 18 9999 13 51
2011 Language of service - English only 15 24 32 20 9999 9 25
2011 Language of service - Both English and French 13 32 33 16 9999 5 75
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 22 78 107
2017 Language of service - Both English and French 19 81 220
2014 Language of service - English only 14 86 98
2014 Language of service - Both English and French 16 84 188

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 66 24
2017 Language of service - Both English and French 49 41
2014 Language of service - English only 55 13
2014 Language of service - Both English and French 46 28

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 24
2017 Language of service - Both English and French 63 41
2014 Language of service - English only 61 13
2014 Language of service - Both English and French 55 28

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 24
2017 Language of service - Both English and French 0 41
2014 Language of service - English only 0 13
2014 Language of service - Both English and French 0 28

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 24
2014 Language of service - Both English and French 0 28

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 24
2014 Language of service - Both English and French 0 28

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 24
2017 Language of service - Both English and French 35 41
2014 Language of service - English only 47 13
2014 Language of service - Both English and French 45 28

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 24
2017 Language of service - Both English and French 39 41
2014 Language of service - English only 39 13
2014 Language of service - Both English and French 46 28

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 24
2017 Language of service - Both English and French 44 41
2014 Language of service - English only 61 13
2014 Language of service - Both English and French 42 28

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 24
2017 Language of service - Both English and French 39 41
2014 Language of service - English only 55 13
2014 Language of service - Both English and French 40 28

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 24
2017 Language of service - Both English and French 20 41
2014 Language of service - Both English and French 42 28

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 70 24
2017 Language of service - Both English and French 56 41
2014 Language of service - English only 53 13
2014 Language of service - Both English and French 54 28

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 24
2017 Language of service - Both English and French 30 41
2014 Language of service - English only 40 13
2014 Language of service - Both English and French 46 28

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 24
2017 Language of service - Both English and French 0 41
2014 Language of service - English only 0 13
2014 Language of service - Both English and French 0 28

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 24
2014 Language of service - English only 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 24
2017 Language of service - Both English and French 54 41
2014 Language of service - English only 70 13
2014 Language of service - Both English and French 41 28

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 24
2017 Language of service - Both English and French 40 41
2014 Language of service - Both English and French 18 28

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 18 41

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 24
2017 Language of service - Both English and French 25 41
2014 Language of service - English only 47 13
2014 Language of service - Both English and French 54 29

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 24
2017 Language of service - Both English and French 26 41
2014 Language of service - Both English and French 28 29

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 41
2014 Language of service - Both English and French 17 29

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 24
2017 Language of service - Both English and French 13 41
2014 Language of service - Both English and French 17 29

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 41

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 41
2014 Language of service - Both English and French 19 29

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 41
2014 Language of service - Both English and French 17 29

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 24
2017 Language of service - Both English and French 43 41
2014 Language of service - English only 45 13
2014 Language of service - Both English and French 28 29

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 18 39
2014 Language of service - Both English and French 20 26

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 22

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 27 39

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 22
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 19 26

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 22
2014 Language of service - Both English and French 26 26

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 22
2017 Language of service - Both English and French 26 39
2014 Language of service - Both English and French 54 26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 22
2017 Language of service - Both English and French 44 39
2014 Language of service - English only 67 12
2014 Language of service - Both English and French 41 26

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 22

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 15 39

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 95 5 24
2017 Language of service - Both English and French 74 26 41

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 10 15 8 9 35 6 44 30 106
2017 Language of service - Both English and French 14 16 21 5 6 32 6 47 19 221
2014 Language of service - English only 13 14 15 12 5 33 7 46 29 98
2014 Language of service - Both English and French 12 18 14 4 5 37 8 56 18 188

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 20 18 7 7 19 2 59 19 105
2017 Language of service - Both English and French 21 31 17 7 6 16 2 63 16 221
2014 Language of service - English only 31 20 14 10 5 18 2 63 20 98
2014 Language of service - Both English and French 23 31 15 7 3 19 3 68 13 188
2011 Language of service - English only 34 34 13 6 4 9 0 74 11 121
2011 Language of service - Both English and French 27 34 19 5 4 11 1 69 10 235
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 48 7 8 5 2 2 80 14 107
2017 Language of service - Both English and French 23 48 11 7 3 4 4 77 11 219
2014 Language of service - English only 25 44 14 5 3 3 7 76 9 98
2014 Language of service - Both English and French 20 51 9 8 2 2 8 78 11 188
2011 Language of service - English only 18 47 11 6 10 2 7 71 17 121
2011 Language of service - Both English and French 23 41 14 9 4 1 8 70 14 235
2008 Language of service - English only 14 34 9 7 3 5 28 72 15 121
2008 Language of service - Both English and French 18 33 11 5 4 2 26 70 14 271

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 13 21 12 18 27 1 30 42 106
2017 Language of service - Both English and French 11 16 20 9 7 30 7 43 26 220
2014 Language of service - English only 9 17 30 13 9 15 8 34 28 98
2014 Language of service - Both English and French 7 21 19 8 7 25 14 46 23 188
2011 Language of service - English only 7 20 25 9 15 18 7 36 31 121
2011 Language of service - Both English and French 7 20 19 11 9 21 13 41 30 235

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 28 10 7 6 14 0 73 14 107
2017 Language of service - Both English and French 32 31 16 2 3 12 4 75 6 221
2014 Language of service - English only 29 26 19 5 2 13 6 68 9 98
2014 Language of service - Both English and French 30 34 9 4 2 13 8 82 7 187
2011 Language of service - English only 30 30 14 3 4 13 6 73 9 120
2011 Language of service - Both English and French 31 30 16 4 3 9 7 73 8 236
2008 Language of service - English only 17 23 11 4 7 12 27 65 16 121
2008 Language of service - Both English and French 24 27 10 2 2 8 26 79 7 271

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 25 14 8 6 18 0 65 17 107
2017 Language of service - Both English and French 29 27 15 5 3 17 4 72 9 219
2014 Language of service - English only 20 27 21 6 7 12 6 58 17 98
2014 Language of service - Both English and French 21 34 10 6 1 21 8 76 10 188
2011 Language of service - English only 26 30 14 4 7 14 6 69 14 120
2011 Language of service - Both English and French 27 31 18 4 5 9 7 69 10 235
2008 Language of service - English only 15 16 11 9 10 12 27 51 31 120
2008 Language of service - Both English and French 24 29 11 4 4 6 21 73 12 271
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 11 89 106
2017 Language of service - Both English and French 8 92 220
2014 Language of service - English only 9 91 97
2014 Language of service - Both English and French 7 93 187

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 44 18
2014 Language of service - Both English and French 41 12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 71 11
2017 Language of service - Both English and French 71 18
2014 Language of service - Both English and French 59 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - Both English and French 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 12

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - Both English and French 0 12

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 26 18

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 34 18

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2014 Language of service - Both English and French 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 0 18

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 32 18

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 0 18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 12

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 18
2014 Language of service - Both English and French 0 12

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 18

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 48 12
2017 Language of service - Both English and French 81 18
2014 Language of service - Both English and French 50 12

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - Both English and French 0 11

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - Both English and French 0 11

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2014 Language of service - Both English and French 0 11

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17
2014 Language of service - Both English and French 0 11

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17
2014 Language of service - Both English and French 0 11

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 11

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 11
2017 Language of service - Both English and French 36 17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 17
2014 Language of service - Both English and French 0 11

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 63 11
2017 Language of service - Both English and French 57 17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 11
2017 Language of service - Both English and French 0 17

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 86 14 12
2017 Language of service - Both English and French 87 13 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 7 19 5 8 37 7 43 23 106
2017 Language of service - Both English and French 14 19 19 4 2 37 5 57 10 221
2014 Language of service - English only 20 11 17 7 3 38 3 52 18 98
2014 Language of service - Both English and French 14 19 13 5 0 41 8 66 9 188

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 21 14 7 8 16 1 66 17 107
2017 Language of service - Both English and French 25 30 19 6 2 17 0 67 10 221
2014 Language of service - English only 39 22 14 5 4 14 1 72 11 98
2014 Language of service - Both English and French 25 32 13 4 0 23 3 77 6 188
2011 Language of service - English only 38 36 11 3 3 9 0 82 6 119
2011 Language of service - Both English and French 34 38 12 3 2 10 1 80 6 232
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 21 17 13 32 0 3 37 46 105
2017 Language of service - Both English and French 17 23 21 14 21 2 2 41 37 221

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 17 23 28 20 1 3 27 49 107
2017 Language of service - Both English and French 14 17 26 24 18 1 0 32 42 221

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 28 24 14 12 1 3 48 26 104
2017 Language of service - Both English and French 21 23 25 18 11 1 1 45 30 221

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 12 24 19 30 1 2 26 50 107
2017 Language of service - Both English and French 17 18 18 22 22 1 1 37 45 221

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 21 20 9 15 1 6 52 26 105
2017 Language of service - Both English and French 31 20 18 12 9 1 9 56 23 220

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 24 27 13 15 1 3 44 28 105
2017 Language of service - Both English and French 23 18 31 15 10 1 1 42 26 219

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 26 21 15 10 1 3 53 26 107
2017 Language of service - Both English and French 28 28 25 10 6 3 1 59 16 219

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 30 22 14 6 1 4 56 21 106
2017 Language of service - Both English and French 23 26 24 17 7 2 1 50 25 219

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 30 17 10 8 1 4 63 19 106
2017 Language of service - Both English and French 30 29 22 13 4 1 2 61 17 219

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 30 21 9 7 2 4 60 17 105
2017 Language of service - Both English and French 31 25 21 15 7 1 0 57 22 217

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 29 11 7 8 0 0 74 15 105
2017 Language of service - Both English and French 53 22 12 7 4 1 2 77 11 220

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 72 9 8 5 4 1 2 83 9 106
2017 Language of service - Both English and French 69 13 9 2 2 2 3 86 5 219

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 34 7 7 5 1 1 81 12 106
2017 Language of service - Both English and French 50 30 10 4 2 1 2 83 7 221

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 20 6 7 6 0 3 81 13 106
2017 Language of service - Both English and French 56 23 9 4 5 1 2 82 9 220

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 19 5 2 2 1 13 90 4 106
2017 Language of service - Both English and French 58 14 4 0 1 2 21 93 2 220

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 26 13 3 1 0 8 82 4 103
2017 Language of service - Both English and French 58 22 12 2 1 1 4 84 3 218

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 12 9 3 6 1 4 81 10 106
2017 Language of service - Both English and French 65 14 6 3 5 1 5 85 9 221

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 22 11 5 4 0 4 80 9 104
2017 Language of service - Both English and French 46 31 14 4 2 1 2 80 6 220

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 23 31 25 12 0 1 31 38 107
2017 Language of service - Both English and French 8 20 44 20 7 1 0 28 27 221

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 30 37 17 2 0 0 19 44 106
2017 Language of service - Both English and French 7 23 44 17 7 1 0 25 31 218

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 39 10 7 8 3 0 74 15 106
2017 Language of service - Both English and French 30 40 13 7 4 5 0 74 12 220

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 33 17 16 10 1 0 56 26 107
2017 Language of service - Both English and French 17 37 18 15 10 3 0 56 26 221
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 29 71 106
2017 Language of service - Both English and French 17 83 219
2014 Language of service - English only 22 78 98
2014 Language of service - Both English and French 17 83 186

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 83 17 31
2017 Language of service - Both English and French 85 15 38
2014 Language of service - English only 71 29 21
2014 Language of service - Both English and French 78 22 33

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 23 8 12 8 0 0 73 20 26
2017 Language of service - Both English and French 49 31 11 10 0 0 0 80 10 32
2014 Language of service - English only 73 21 5 0 0 0 0 95 0 15
2014 Language of service - Both English and French 40 37 15 4 0 0 4 80 5 26
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 25 16 10 17 4 0 30 70 107
2017 Language of service - Both English and French 32 21 16 12 14 4 1 33 67 221

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 71
2017 Language of service - Both English and French 24 140

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 71
2017 Language of service - Both English and French 32 140

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 71
2017 Language of service - Both English and French 22 140

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 71
2017 Language of service - Both English and French 30 140

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 71
2017 Language of service - Both English and French 14 140

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 71
2017 Language of service - Both English and French 55 140

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 4 40 16 10 13 17 70
2017 Language of service - Both English and French 5 47 16 12 4 16 136

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 1 14 11 20 43 3 8 17 71 72
2017 Language of service - Both English and French 5 16 21 19 32 2 5 22 55 141

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 0 4 7 17 65 1 6 5 88 71
2017 Language of service - Both English and French 1 6 12 19 54 2 5 8 79 141
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