2017 Public Service Employee Survey Results for Department of Justice Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 44 5 13 7 0 0 75 20 331
2017 Does not provide services to public 29 49 4 12 5 0 0 79 17 2829
2014 Provides services to public 29 45 6 16 4 0 0 74 20 290
2014 Does not provide services to public 28 48 6 13 4 0 0 77 18 2770
2011 Provides services to public 41 45 4 8 2 0 0 86 10 366
2011 Does not provide services to public 39 46 3 9 3 0 0 85 11 3194
2008 Provides services to public 39 44 4 9 4 0 0 83 13 399
2008 Does not provide services to public 41 45 3 9 2 0 0 86 11 2855

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 27 3 3 2 0 0 92 5 331
2017 Does not provide services to public 69 22 4 3 1 0 1 92 4 2821
2014 Provides services to public 60 26 5 6 1 0 1 87 7 289
2014 Does not provide services to public 67 23 4 3 2 0 1 91 5 2770
2011 Provides services to public 65 28 3 3 1 0 1 94 4 367
2011 Does not provide services to public 74 18 3 2 1 1 1 93 3 3191
2008 Provides services to public 60 29 5 4 2 1 0 89 6 399
2008 Does not provide services to public 73 19 3 3 1 1 1 93 4 2854

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 24 9 9 5 0 1 77 14 332
2017 Does not provide services to public 61 20 5 9 4 0 1 82 13 2827
2014 Provides services to public 51 23 9 9 5 0 2 76 14 289
2014 Does not provide services to public 59 22 6 8 5 0 1 82 13 2768
2011 Provides services to public 57 22 7 8 5 0 2 80 13 366
2011 Does not provide services to public 63 19 5 7 3 0 2 84 11 3191
2008 Provides services to public 52 24 9 10 4 0 1 77 15 399
2008 Does not provide services to public 64 17 4 7 5 0 1 83 12 2857

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 9 12 8 1 0 70 21 332
2017 Does not provide services to public 43 37 6 10 4 0 0 80 14 2828
2014 Provides services to public 34 34 9 16 8 0 0 67 24 289
2014 Does not provide services to public 43 36 7 9 6 0 0 78 15 2770
2011 Provides services to public 45 35 6 8 5 1 0 80 14 365
2011 Does not provide services to public 47 35 5 9 4 0 0 82 13 3182

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 43 10 14 5 0 0 71 19 332
2017 Does not provide services to public 30 43 10 12 4 0 0 74 16 2828
2014 Provides services to public 23 47 12 11 7 0 1 70 17 290
2014 Does not provide services to public 27 41 12 13 6 0 0 69 20 2770
2011 Provides services to public 35 39 11 11 4 0 1 75 15 368
2011 Does not provide services to public 35 41 10 10 4 0 1 76 14 3188
2008 Provides services to public 30 41 11 11 7 1 0 71 18 397
2008 Does not provide services to public 28 45 11 11 5 0 1 74 16 2856

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 40 10 6 2 0 0 82 9 332
2017 Does not provide services to public 43 40 8 5 3 0 0 83 9 2824
2014 Provides services to public 44 37 11 6 2 0 0 81 8 290
2014 Does not provide services to public 38 42 10 7 3 0 0 80 10 2769
2011 Provides services to public 45 34 11 8 3 0 0 79 10 365
2011 Does not provide services to public 45 37 8 7 3 0 0 82 10 3185
2008 Provides services to public 39 41 8 7 4 0 1 81 11 399
2008 Does not provide services to public 41 41 9 5 3 0 0 83 8 2858

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 38 6 4 4 0 0 86 8 331
2017 Does not provide services to public 51 36 5 5 3 0 0 88 8 2823
2014 Provides services to public 48 35 9 6 2 0 0 83 7 290
2014 Does not provide services to public 46 40 6 5 3 0 0 85 8 2770
2011 Provides services to public 45 37 7 8 2 0 0 82 10 368
2011 Does not provide services to public 49 37 5 5 3 0 0 87 8 3187
2008 Provides services to public 48 38 4 6 4 0 0 86 10 398
2008 Does not provide services to public 48 40 5 4 2 0 0 88 7 2859

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 37 10 8 2 1 0 80 10 331
2017 Does not provide services to public 46 38 7 6 2 0 0 85 8 2817
2014 Provides services to public 36 39 11 9 3 1 0 76 12 290
2014 Does not provide services to public 39 39 11 8 3 0 1 78 11 2770

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 34 10 12 8 1 1 70 20 331
2017 Does not provide services to public 38 35 10 10 7 0 0 74 17 2823
2014 Provides services to public 33 32 11 12 10 0 1 66 22 290
2014 Does not provide services to public 33 37 11 11 7 0 1 70 18 2770
2011 Provides services to public 37 40 11 5 5 0 1 79 10 368
2011 Does not provide services to public 40 37 9 8 5 1 1 78 13 3192

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 15 13 13 27 3 12 38 47 331
2017 Does not provide services to public 17 13 9 13 27 2 17 38 50 2821
2014 Provides services to public 17 19 9 13 27 1 13 43 47 289
2014 Does not provide services to public 14 16 10 15 28 2 15 36 52 2767
2011 Provides services to public 26 25 10 11 15 1 12 59 30 367
2011 Does not provide services to public 22 22 10 14 18 2 12 50 38 3189
2008 Provides services to public 23 19 8 15 24 1 11 47 44 397
2008 Does not provide services to public 18 16 8 14 29 2 13 40 50 2859

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 44 10 7 4 0 1 79 11 330
2017 Does not provide services to public 34 45 9 7 4 0 0 79 11 2824
2014 Provides services to public 36 38 15 7 3 0 0 74 11 289
2014 Does not provide services to public 28 48 11 9 5 0 0 76 14 2770
2011 Provides services to public 32 47 9 7 4 0 0 79 12 367
2011 Does not provide services to public 35 43 10 8 4 0 0 78 12 3187
2008 Provides services to public 39 40 10 6 4 0 0 80 10 398
2008 Does not provide services to public 37 44 10 7 3 0 0 80 10 2842

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 35 12 17 15 0 0 56 32 331
2017 Does not provide services to public 25 37 13 14 11 0 0 62 25 2821
2014 Provides services to public 20 31 17 19 13 0 0 51 32 289
2014 Does not provide services to public 20 37 15 16 12 0 0 57 28 2767
2011 Provides services to public 22 37 17 13 11 0 0 59 24 366
2011 Does not provide services to public 26 38 14 13 9 0 0 64 22 3191

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 43 10 10 4 0 0 75 15 331
2017 Does not provide services to public 28 46 13 10 4 0 0 74 14 2824

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 41 10 7 5 1 0 79 11 328
2017 Does not provide services to public 37 41 11 6 3 1 0 79 10 2823
2014 Provides services to public 33 41 14 7 4 1 0 75 11 290
2014 Does not provide services to public 32 42 14 8 4 1 0 74 12 2768
2011 Provides services to public 35 42 14 6 3 0 0 77 10 363
2011 Does not provide services to public 37 42 10 7 3 1 0 79 10 3186
2008 Provides services to public 45 35 10 7 2 1 0 80 10 399
2008 Does not provide services to public 41 41 9 5 2 1 0 83 7 2853

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 37 10 14 13 1 0 63 27 329
2017 Does not provide services to public 27 39 13 12 10 0 0 66 22 2820

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 35 8 3 1 1 0 88 4 329
2017 Does not provide services to public 52 36 7 3 1 0 0 88 5 2817
2014 Provides services to public 63 29 6 1 1 0 0 92 2 290
2014 Does not provide services to public 56 33 8 2 1 0 0 89 3 2771
2011 Provides services to public 59 31 8 2 0 0 0 90 2 367
2011 Does not provide services to public 58 32 7 2 1 0 0 90 4 3193

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 42 12 12 8 1 0 67 21 330
2017 Does not provide services to public 25 40 13 14 8 0 0 65 22 2812
2014 Provides services to public 18 38 16 17 10 0 1 57 27 289
2014 Does not provide services to public 16 40 13 18 12 0 0 56 31 2771
2011 Provides services to public 28 41 16 8 6 1 0 69 14 364
2011 Does not provide services to public 29 41 12 11 7 0 0 70 19 3188

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 37 15 10 7 1 0 68 17 328
2017 Does not provide services to public 30 36 16 11 6 0 0 67 17 2814
2014 Provides services to public 25 36 19 11 9 0 0 62 20 289
2014 Does not provide services to public 23 38 16 14 9 0 0 61 23 2772

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 37 13 12 9 1 0 66 22 330
2017 Does not provide services to public 29 39 14 12 6 0 0 68 18 2814
2014 Provides services to public 25 36 18 15 8 0 0 60 22 289
2014 Does not provide services to public 24 39 15 13 8 0 0 64 21 2770
2011 Provides services to public 36 37 11 10 4 1 0 74 15 365
2011 Does not provide services to public 35 42 10 8 4 0 1 78 12 3188

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 41 12 7 2 0 0 79 9 330
2017 Does not provide services to public 39 41 10 7 3 0 0 80 10 2809
2014 Provides services to public 42 37 12 5 4 0 0 79 9 290
2014 Does not provide services to public 35 43 11 7 3 0 0 78 10 2767
2011 Provides services to public 39 45 8 5 3 0 0 84 7 367
2011 Does not provide services to public 41 41 9 6 3 0 0 82 9 3191
2008 Provides services to public 44 41 6 6 3 0 0 84 9 399
2008 Does not provide services to public 42 43 8 6 2 0 0 84 8 2853

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 18 11 10 0 0 60 22 331
2017 Does not provide services to public 26 37 20 11 6 0 1 63 17 2827
2014 Provides services to public 26 30 25 10 9 0 1 56 18 289
2014 Does not provide services to public 24 36 22 10 7 0 0 60 18 2771
2011 Provides services to public 28 33 24 9 6 0 0 61 15 366
2011 Does not provide services to public 28 36 21 9 6 0 0 64 15 3186
2008 Provides services to public 20 35 22 13 10 0 0 56 22 399
2008 Does not provide services to public 20 32 25 14 9 0 0 52 22 2856

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 22 37 18 8 1 4 27 34 326
2017 Does not provide services to public 8 22 39 19 8 2 3 28 31 2814
2014 Provides services to public 7 26 35 21 7 1 3 29 34 290
2014 Does not provide services to public 9 26 38 18 6 1 2 25 35 2765
2011 Provides services to public 7 25 30 22 11 1 4 34 34 367
2011 Does not provide services to public 7 20 37 22 10 1 3 33 29 3182
2008 Provides services to public 9 22 37 17 11 1 2 29 33 397
2008 Does not provide services to public 7 23 37 22 8 1 2 30 31 2856

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 16 22 26 15 4 5 45 31 324
2017 Does not provide services to public 7 15 28 27 16 4 4 46 23 2811
2014 Provides services to public 7 18 33 23 12 2 4 38 27 289
2014 Does not provide services to public 9 18 31 25 12 2 3 39 28 2763
2011 Provides services to public 7 13 22 28 21 3 5 53 23 367
2011 Does not provide services to public 5 11 24 32 20 3 5 56 18 3179
2008 Provides services to public 6 15 28 26 18 3 3 48 23 398
2008 Does not provide services to public 5 13 27 31 17 3 4 52 19 2851

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 18 33 13 10 2 4 25 40 330
2017 Does not provide services to public 16 22 32 18 8 2 3 27 39 2811
2014 Provides services to public 19 30 27 12 7 2 3 20 51 289
2014 Does not provide services to public 20 24 31 16 6 1 3 22 46 2767
2011 Provides services to public 15 23 28 15 11 3 5 29 41 368
2011 Does not provide services to public 13 20 32 19 10 2 4 30 35 3180
2008 Provides services to public 10 24 35 17 7 2 4 26 36 397
2008 Does not provide services to public 11 22 33 21 9 1 3 31 35 2850

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 17 31 24 13 1 4 38 29 324
2017 Does not provide services to public 8 21 37 22 9 0 2 31 31 2808
2014 Provides services to public 8 19 39 21 9 1 4 31 28 285
2014 Does not provide services to public 10 21 39 21 7 0 2 28 32 2751
2011 Provides services to public 6 16 33 25 13 2 4 41 24 363
2011 Does not provide services to public 7 17 38 25 11 1 2 37 24 3171
2008 Provides services to public 6 18 40 21 11 1 2 33 25 394
2008 Does not provide services to public 7 19 41 23 8 0 2 32 26 2848

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 22 24 13 11 1 3 25 50 326
2017 Does not provide services to public 17 27 28 15 9 1 3 25 46 2806
2014 Provides services to public 28 27 24 12 6 1 2 19 57 289
2014 Does not provide services to public 23 30 27 12 5 1 2 18 54 2763
2011 Provides services to public 16 23 27 18 11 2 4 30 41 368
2011 Does not provide services to public 13 21 31 19 11 1 4 31 36 3180
2008 Provides services to public 13 25 31 16 11 1 3 28 40 396
2008 Does not provide services to public 11 22 31 21 11 2 3 33 34 2842

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 18 26 23 12 2 7 39 33 329
2017 Does not provide services to public 9 19 29 23 13 3 4 39 31 2813
2014 Provides services to public 11 22 29 22 11 2 4 35 34 289
2014 Does not provide services to public 9 15 32 26 12 2 4 40 26 2759
2011 Provides services to public 14 18 23 20 16 3 5 40 35 364
2011 Does not provide services to public 7 15 27 26 17 3 5 47 24 3176
2008 Provides services to public 11 28 26 17 12 3 3 31 42 398
2008 Does not provide services to public 10 21 31 21 12 2 3 35 32 2855

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 23 29 12 10 4 4 24 45 325
2017 Does not provide services to public 15 24 33 14 8 3 3 24 41 2813
2014 Provides services to public 20 21 32 12 7 5 3 20 44 289
2014 Does not provide services to public 19 26 32 13 5 2 3 19 47 2762
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 17 6 6 2 0 3 85 9 331
2017 Does not provide services to public 68 18 5 5 2 0 2 88 7 2824
2014 Provides services to public 66 18 5 4 2 1 4 88 7 289
2014 Does not provide services to public 71 16 4 4 2 0 2 89 7 2770
2011 Provides services to public 64 19 6 6 2 1 2 86 8 363
2011 Does not provide services to public 70 17 4 5 2 0 3 89 7 3187
2008 Provides services to public 64 17 5 8 4 0 2 83 12 397
2008 Does not provide services to public 69 14 4 4 3 0 5 88 8 2855

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 26 20 11 12 5 4 53 25 330
2017 Does not provide services to public 22 28 17 13 9 7 4 57 24 2824
2014 Provides services to public 31 31 14 11 6 3 3 66 19 290
2014 Does not provide services to public 27 28 16 12 8 6 3 60 22 2772

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 32 10 11 9 2 0 70 20 330
2017 Does not provide services to public 34 32 12 11 8 2 0 68 20 2825
2014 Provides services to public 39 34 11 9 5 2 0 75 14 290
2014 Does not provide services to public 38 31 10 11 8 2 0 70 20 2771

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 35 16 14 7 1 0 63 21 330
2017 Does not provide services to public 29 36 14 13 6 2 0 67 19 2823
2014 Provides services to public 30 43 11 11 4 1 0 74 15 290
2014 Does not provide services to public 28 41 12 12 4 2 0 71 16 2772
2011 Provides services to public 30 34 9 15 7 3 1 67 23 365
2011 Does not provide services to public 32 38 11 13 4 2 0 72 17 3191
2008 Provides services to public 30 39 11 12 5 2 1 72 17 399
2008 Does not provide services to public 34 38 10 10 5 3 0 74 15 2854

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 26 15 17 12 11 0 51 32 329
2017 Does not provide services to public 23 26 14 14 11 12 1 56 28 2822
2014 Provides services to public 26 27 14 12 9 11 1 61 24 290
2014 Does not provide services to public 26 25 15 13 9 11 1 58 25 2772
2011 Provides services to public 30 23 14 14 10 9 0 58 27 364
2011 Does not provide services to public 31 25 13 11 8 11 1 64 21 3189
2008 Provides services to public 30 28 14 11 9 6 1 63 22 398
2008 Does not provide services to public 32 26 12 10 9 11 0 65 22 2852

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 17 16 20 16 17 2 35 45 330
2017 Does not provide services to public 9 18 16 21 14 21 2 35 44 2823
2014 Provides services to public 12 26 12 24 11 15 2 45 41 289
2014 Does not provide services to public 8 18 17 20 14 19 2 34 44 2772

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 38 7 11 5 1 0 77 16 329
2017 Does not provide services to public 42 39 7 7 3 0 0 82 11 2818
2014 Provides services to public 39 44 8 6 1 1 0 84 8 290
2014 Does not provide services to public 41 41 8 7 3 0 0 82 10 2773
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 35 16 11 7 1 1 66 18 329
2017 Does not provide services to public 36 37 11 9 6 0 0 74 15 2823
2014 Provides services to public 38 35 13 9 4 0 1 74 13 290
2014 Does not provide services to public 35 37 12 10 6 0 0 72 16 2773
2011 Provides services to public 34 35 13 9 8 0 0 70 17 364
2011 Does not provide services to public 34 37 11 10 7 1 0 72 16 3192
2008 Provides services to public 34 36 11 9 7 1 1 72 17 399
2008 Does not provide services to public 31 36 13 12 7 1 1 68 19 2855

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 33 14 5 6 1 1 74 12 330
2017 Does not provide services to public 46 29 11 6 4 3 1 78 10 2826
2014 Provides services to public 45 29 12 8 3 2 2 77 11 289
2014 Does not provide services to public 45 28 12 7 5 2 1 75 12 2771
2011 Provides services to public 40 30 14 8 7 2 0 71 15 366
2011 Does not provide services to public 45 30 10 7 5 2 1 78 11 3189
2008 Provides services to public 39 30 11 10 6 3 1 72 16 399
2008 Does not provide services to public 42 29 12 7 5 4 1 74 13 2855

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 13 8 8 1 1 71 16 330
2017 Does not provide services to public 41 33 11 9 5 1 0 75 14 2824
2014 Provides services to public 37 35 14 9 4 0 1 74 13 289
2014 Does not provide services to public 40 33 10 10 5 1 0 74 15 2770
2011 Provides services to public 34 31 12 15 7 1 0 65 23 364
2011 Does not provide services to public 39 34 10 10 6 1 0 74 16 3184
2008 Provides services to public 33 36 11 9 8 2 1 72 17 399
2008 Does not provide services to public 36 34 11 11 7 1 1 71 18 2855

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 16 1 2 2 0 3 94 4 327
2017 Does not provide services to public 81 11 3 2 1 0 2 94 3 2820
2014 Provides services to public 77 14 2 2 2 0 3 94 4 289
2014 Does not provide services to public 80 11 3 2 2 0 2 94 4 2772
2011 Provides services to public 74 18 3 1 3 0 1 93 4 367
2011 Does not provide services to public 80 11 4 2 1 0 3 93 3 3186
2008 Provides services to public 78 10 6 3 2 0 2 89 5 399
2008 Does not provide services to public 81 7 2 2 2 1 4 93 4 2851

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 7 6 4 2 4 82 10 332
2017 Does not provide services to public 50 25 6 7 4 4 3 81 12 2820
2014 Provides services to public 50 30 6 5 4 2 3 83 10 289
2014 Does not provide services to public 50 24 8 5 5 3 4 81 11 2773
2011 Provides services to public 42 30 11 6 6 3 2 76 13 366
2011 Does not provide services to public 48 28 7 6 6 2 3 80 12 3192

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 8 7 5 1 1 80 12 331
2017 Does not provide services to public 52 28 8 7 5 1 0 81 12 2816

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 9 5 6 1 1 79 12 331
2017 Does not provide services to public 54 25 10 5 4 2 0 80 10 2820

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 31 11 5 8 0 1 76 12 326
2017 Does not provide services to public 49 28 11 7 5 0 0 77 12 2814
2014 Provides services to public 47 29 12 10 2 0 0 76 12 290
2014 Does not provide services to public 47 29 10 8 5 1 0 76 13 2768
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 37 16 10 0 4 4 72 11 43
2017 Does not provide services to public 26 37 12 11 4 3 7 70 16 485
2014 Provides services to public 30 31 17 13 5 4 0 64 18 45
2014 Does not provide services to public 24 36 14 11 5 3 6 67 18 494

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 30 18 8 8 9 0 64 17 330
2017 Does not provide services to public 30 31 15 8 6 10 0 68 15 2822
2014 Provides services to public 26 39 15 7 4 9 0 71 12 288
2014 Does not provide services to public 26 33 17 9 5 10 0 65 16 2772
2011 Provides services to public 30 33 14 9 6 7 1 69 16 363
2011 Does not provide services to public 32 30 17 7 5 8 0 68 14 3192

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 30 18 10 13 4 0 57 24 331
2017 Does not provide services to public 24 32 17 14 10 3 0 58 25 2825
2014 Provides services to public 20 34 17 14 11 3 0 55 27 289
2014 Does not provide services to public 19 32 19 17 11 2 0 52 28 2772
2011 Provides services to public 23 36 18 8 12 3 0 60 21 365
2011 Does not provide services to public 24 33 18 13 10 3 0 58 24 3186
2008 Provides services to public 25 29 18 14 10 4 1 57 24 399
2008 Does not provide services to public 23 33 19 13 9 3 0 58 23 2850

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 25 19 15 14 7 0 48 32 330
2017 Does not provide services to public 15 29 20 17 11 8 0 48 30 2820
2014 Provides services to public 15 28 17 18 13 9 0 47 34 289
2014 Does not provide services to public 12 27 22 21 12 6 0 42 35 2766
2011 Provides services to public 15 34 18 15 9 8 0 54 26 364
2011 Does not provide services to public 13 32 19 18 9 9 0 50 29 3187
2008 Provides services to public 15 32 19 17 8 9 0 51 28 399
2008 Does not provide services to public 13 31 20 17 8 10 0 49 29 2853

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 25 20 11 15 8 0 50 28 332
2017 Does not provide services to public 19 27 17 14 14 7 0 51 31 2819
2014 Provides services to public 18 23 17 18 14 10 0 46 36 289
2014 Does not provide services to public 15 24 19 20 15 7 0 42 38 2771
2011 Provides services to public 18 33 16 11 14 8 0 55 28 365
2011 Does not provide services to public 17 31 15 15 12 9 0 54 29 3184
2008 Provides services to public 18 30 19 12 10 10 0 54 25 398
2008 Does not provide services to public 17 30 16 14 11 11 0 53 29 2855

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 25 19 21 13 4 0 45 35 329
2017 Does not provide services to public 16 30 19 19 12 4 0 48 33 2816
2014 Provides services to public 12 32 19 21 13 3 0 45 35 287
2014 Does not provide services to public 12 28 19 22 15 3 0 41 38 2773
2011 Provides services to public 16 39 17 14 9 5 0 58 25 366
2011 Does not provide services to public 15 34 17 18 11 4 0 52 30 3177
2008 Provides services to public 16 44 13 14 8 3 1 63 23 397
2008 Does not provide services to public 17 38 15 17 8 4 0 57 27 2856
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 36 16 13 5 2 0 65 18 328
2017 Does not provide services to public 22 42 18 12 4 1 0 65 17 2816
2014 Provides services to public 21 39 18 12 7 2 0 62 20 289
2014 Does not provide services to public 16 39 22 14 7 3 0 56 22 2771
2011 Provides services to public 27 44 16 8 4 2 0 72 12 364
2011 Does not provide services to public 23 39 18 12 4 3 0 64 17 3188

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 12 4 1 3 0 82 6 328
2017 Does not provide services to public 42 40 11 2 1 4 0 85 4 2809
2014 Provides services to public 42 42 10 2 1 2 1 86 3 290
2014 Does not provide services to public 42 37 11 4 1 5 0 83 6 2772
2011 Provides services to public 35 41 12 4 2 5 1 81 7 361
2011 Does not provide services to public 42 37 11 4 1 4 1 83 5 3188

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 35 10 10 4 4 1 75 15 329
2017 Does not provide services to public 37 36 11 8 4 3 1 77 12 2811
2014 Provides services to public 45 36 9 3 2 3 1 85 5 289
2014 Does not provide services to public 39 36 10 8 4 3 1 77 12 2773
2011 Provides services to public 34 34 11 8 9 5 1 71 17 363
2011 Does not provide services to public 38 34 10 8 5 4 1 76 14 3186
2008 Provides services to public 32 31 10 13 8 4 1 68 21 398
2008 Does not provide services to public 32 36 10 11 6 4 1 72 18 2855

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 35 17 12 5 5 1 63 19 330
2017 Does not provide services to public 28 33 18 11 5 4 1 64 16 2818
2014 Provides services to public 32 34 18 7 5 4 1 69 12 289
2014 Does not provide services to public 28 34 17 9 6 4 1 66 16 2769
2011 Provides services to public 18 36 16 12 9 8 1 60 23 366
2011 Does not provide services to public 22 36 17 12 6 6 1 62 19 3191

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 20 16 16 13 2 38 38 330
2017 Does not provide services to public 13 17 17 16 19 14 4 37 42 2816
2014 Provides services to public 12 22 16 16 18 11 4 41 41 289
2014 Does not provide services to public 11 18 18 17 19 13 3 35 44 2769
2011 Provides services to public 12 21 17 14 17 16 4 41 39 366
2011 Does not provide services to public 13 18 18 17 15 16 4 38 40 3194

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 23 7 6 2 3 3 84 8 331
2017 Does not provide services to public 60 21 7 5 2 1 3 85 8 2822
2014 Provides services to public 52 26 10 4 2 2 5 83 7 289
2014 Does not provide services to public 58 23 7 5 3 1 3 85 8 2771

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 24 5 4 0 3 2 91 5 331
2017 Does not provide services to public 68 22 4 2 1 2 2 93 3 2816
2014 Provides services to public 60 26 5 2 2 3 3 91 4 290
2014 Does not provide services to public 65 22 4 2 1 2 2 92 4 2773
2011 Provides services to public 64 22 7 3 0 1 2 89 4 368
2011 Does not provide services to public 69 20 5 2 1 2 2 92 2 3188
2008 Provides services to public 57 27 6 3 1 2 3 89 5 396
2008 Does not provide services to public 66 20 6 3 1 2 2 89 4 2854

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 33 18 14 12 3 0 56 26 326
2017 Does not provide services to public 22 34 14 16 11 2 0 57 28 2817
2014 Provides services to public 21 33 16 15 12 2 0 56 28 290
2014 Does not provide services to public 17 32 15 18 16 2 0 50 35 2767
2011 Provides services to public 30 31 16 12 9 2 0 62 22 368
2011 Does not provide services to public 26 35 13 13 12 1 0 62 25 3190
2008 Provides services to public 21 36 16 14 11 3 0 59 25 398
2008 Does not provide services to public 21 35 17 16 10 1 0 57 26 2850

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 17 15 18 28 4 2 34 49 331
2017 Does not provide services to public 15 23 12 19 27 3 1 39 48 2825
2014 Provides services to public 9 18 14 21 32 3 2 29 57 290
2014 Does not provide services to public 9 17 11 22 37 2 2 27 61 2772
2011 Provides services to public 13 22 14 18 29 3 1 36 49 366
2011 Does not provide services to public 11 20 12 23 31 2 1 32 56 3189
2008 Provides services to public 14 29 13 21 20 2 1 44 42 394
2008 Does not provide services to public 13 30 13 20 22 2 1 44 43 2846

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 33 21 14 9 6 0 53 24 330
2017 Does not provide services to public 16 35 23 13 7 6 0 54 22 2819

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 34 14 7 2 9 1 74 11 329
2017 Does not provide services to public 35 38 15 4 3 4 0 76 8 2822
2014 Provides services to public 41 32 14 5 2 6 0 79 7 289
2014 Does not provide services to public 36 37 14 4 3 5 0 78 7 2770

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 39 13 7 3 5 0 76 11 328
2017 Does not provide services to public 32 40 14 7 4 3 0 74 11 2818
2014 Provides services to public 42 34 13 7 2 2 0 78 9 290
2014 Does not provide services to public 35 38 14 7 3 3 0 75 10 2771
2011 Provides services to public 33 39 13 7 5 4 0 75 12 367
2011 Does not provide services to public 33 39 14 6 5 3 0 74 11 3189

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 33 8 9 5 1 0 77 15 330
2017 Does not provide services to public 40 39 11 6 4 0 0 79 11 2820
2014 Provides services to public 41 37 11 7 3 0 0 79 10 290
2014 Does not provide services to public 38 38 11 8 4 0 0 77 12 2768
2011 Provides services to public 44 35 10 6 5 0 0 80 11 366
2011 Does not provide services to public 40 38 10 7 4 0 0 79 12 3173
2008 Provides services to public 34 42 9 7 6 1 0 77 13 396
2008 Does not provide services to public 38 39 10 7 6 0 0 77 13 2852

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 30 16 11 9 1 0 63 21 331
2017 Does not provide services to public 31 34 18 11 6 1 0 65 17 2820
2014 Provides services to public 23 38 21 12 6 0 0 61 18 289
2014 Does not provide services to public 22 36 18 14 8 1 0 59 23 2771
2011 Provides services to public 34 36 16 7 5 1 0 71 13 365
2011 Does not provide services to public 33 36 15 10 5 1 0 69 15 3182

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 34 11 13 9 1 0 66 23 330
2017 Does not provide services to public 30 37 15 12 6 0 0 67 18 2822
2014 Provides services to public 25 36 22 10 7 0 0 61 17 289
2014 Does not provide services to public 21 38 18 14 8 1 0 60 22 2771
2011 Provides services to public 35 37 14 7 6 0 0 72 13 363
2011 Does not provide services to public 31 38 13 12 6 0 0 69 17 3186
2008 Provides services to public 32 39 13 9 6 1 0 72 15 399
2008 Does not provide services to public 32 40 12 10 5 0 0 73 15 2856

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 21 20 13 11 6 1 53 26 331
2017 Does not provide services to public 28 26 18 13 9 6 2 58 23 2819
2014 Provides services to public 27 27 19 11 10 4 1 57 22 290
2014 Does not provide services to public 25 26 18 14 10 6 1 55 25 2772
2011 Provides services to public 32 27 19 8 10 4 0 61 19 365
2011 Does not provide services to public 32 25 17 12 8 5 2 61 21 3185
2008 Provides services to public 33 26 13 11 10 4 1 63 23 397
2008 Does not provide services to public 31 29 15 12 6 5 1 64 19 2857
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 25 35 40 331
2017 Does not provide services to public 24 39 37 2824
2014 Provides services to public 22 38 40 290
2014 Does not provide services to public 22 40 38 2770
2011 Provides services to public 26 41 32 367
2011 Does not provide services to public 22 42 36 3194

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 10 9 40 20 13 7 83
2017 Does not provide services to public 16 28 34 11 6 5 667
2014 Provides services to public 10 21 41 19 9999 10 65
2014 Does not provide services to public 13 31 31 13 9999 11 640
2011 Provides services to public 14 30 33 17 9999 6 100
2011 Does not provide services to public 13 29 35 15 9999 8 714
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 20 80 331
2017 Does not provide services to public 18 82 2824
2014 Provides services to public 16 84 290
2014 Does not provide services to public 15 85 2764

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 66
2017 Does not provide services to public 48 497
2014 Provides services to public 48 42
2014 Does not provide services to public 52 421

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 66
2017 Does not provide services to public 61 497
2014 Provides services to public 58 42
2014 Does not provide services to public 60 421

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 497
2014 Provides services to public 14 42
2014 Does not provide services to public 5 421

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 66
2017 Does not provide services to public 0 497
2014 Provides services to public 0 42
2014 Does not provide services to public 0 421

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 497
2014 Does not provide services to public 8 421

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 66
2017 Does not provide services to public 3 497
2014 Does not provide services to public 2 421

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 497
2014 Does not provide services to public 2 421

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 66
2017 Does not provide services to public 44 497
2014 Provides services to public 44 42
2014 Does not provide services to public 40 419

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 66
2017 Does not provide services to public 39 497
2014 Provides services to public 45 42
2014 Does not provide services to public 40 419

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 66
2017 Does not provide services to public 44 497
2014 Provides services to public 47 42
2014 Does not provide services to public 39 419

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 66
2017 Does not provide services to public 40 497
2014 Provides services to public 44 42
2014 Does not provide services to public 43 419

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 66
2017 Does not provide services to public 29 497
2014 Provides services to public 37 42
2014 Does not provide services to public 31 419

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 62 66
2017 Does not provide services to public 58 497
2014 Provides services to public 52 42
2014 Does not provide services to public 56 419

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 66
2017 Does not provide services to public 33 497
2014 Provides services to public 43 42
2014 Does not provide services to public 41 419

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 66
2014 Provides services to public 0 42

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 66
2017 Does not provide services to public 8 497
2014 Does not provide services to public 6 419

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 66
2017 Does not provide services to public 10 497
2014 Does not provide services to public 10 419

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 66
2017 Does not provide services to public 43 497
2014 Provides services to public 50 42
2014 Does not provide services to public 45 419

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 66
2017 Does not provide services to public 27 497
2014 Provides services to public 19 42
2014 Does not provide services to public 28 419

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 66
2017 Does not provide services to public 13 497
2014 Provides services to public 16 42
2014 Does not provide services to public 15 419

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 66
2017 Does not provide services to public 56 497
2014 Provides services to public 51 43
2014 Does not provide services to public 54 419

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 66
2017 Does not provide services to public 27 497
2014 Provides services to public 24 43
2014 Does not provide services to public 30 419

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 66
2017 Does not provide services to public 6 497
2014 Provides services to public 14 43
2014 Does not provide services to public 9 419

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 66
2017 Does not provide services to public 11 497
2014 Provides services to public 17 43
2014 Does not provide services to public 16 419

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 66
2017 Does not provide services to public 9 497
2014 Provides services to public 12 43
2014 Does not provide services to public 10 419

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 497
2014 Does not provide services to public 4 419

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 66
2017 Does not provide services to public 13 497
2014 Provides services to public 15 43
2014 Does not provide services to public 9 419

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 66
2017 Does not provide services to public 11 497
2014 Provides services to public 14 43
2014 Does not provide services to public 10 419

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 66
2017 Does not provide services to public 27 497
2014 Provides services to public 36 43
2014 Does not provide services to public 27 419

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 485
2014 Provides services to public 12 39
2014 Does not provide services to public 10 401

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 62
2017 Does not provide services to public 18 485
2014 Provides services to public 20 39
2014 Does not provide services to public 14 401

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 62
2017 Does not provide services to public 8 485
2014 Does not provide services to public 8 401

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 62
2017 Does not provide services to public 8 485
2014 Does not provide services to public 5 401

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 485
2014 Does not provide services to public 12 401

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 62
2017 Does not provide services to public 10 485
2014 Provides services to public 0 39
2014 Does not provide services to public 8 401

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 62
2017 Does not provide services to public 15 485
2014 Does not provide services to public 8 401

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 485
2014 Does not provide services to public 7 401

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 62
2017 Does not provide services to public 12 485
2014 Provides services to public 12 39
2014 Does not provide services to public 14 401

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 62
2017 Does not provide services to public 31 485
2014 Provides services to public 23 39
2014 Does not provide services to public 27 401

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 62
2017 Does not provide services to public 13 485
2014 Does not provide services to public 11 401

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 62
2017 Does not provide services to public 52 485
2014 Provides services to public 49 39
2014 Does not provide services to public 49 401

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 1 485
2014 Provides services to public 0 39

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 62
2017 Does not provide services to public 56 485
2014 Provides services to public 51 39
2014 Does not provide services to public 58 401

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 62
2017 Does not provide services to public 13 485
2014 Provides services to public 16 39
2014 Does not provide services to public 15 401

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 83 17 67
2017 Does not provide services to public 93 7 495

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 14 19 6 8 33 6 45 23 331
2017 Does not provide services to public 12 12 20 7 7 35 7 41 24 2828
2014 Provides services to public 13 16 15 7 5 35 8 52 22 290
2014 Does not provide services to public 11 13 19 8 6 36 8 42 24 2769

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 27 18 7 7 17 2 61 17 330
2017 Does not provide services to public 24 28 19 8 6 15 1 61 16 2818
2014 Provides services to public 26 27 14 8 4 18 3 67 15 290
2014 Does not provide services to public 21 27 20 7 4 19 1 60 14 2768
2011 Provides services to public 30 34 17 5 4 10 1 71 10 366
2011 Does not provide services to public 32 34 15 6 4 9 0 72 11 3177
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 48 10 8 3 3 3 78 12 330
2017 Does not provide services to public 21 47 9 8 2 1 11 78 12 2825
2014 Provides services to public 22 48 11 7 3 2 7 77 11 290
2014 Does not provide services to public 19 49 10 8 2 1 11 77 11 2772
2011 Provides services to public 21 43 13 8 6 2 7 71 15 366
2011 Does not provide services to public 19 49 10 9 3 1 10 76 13 3186
2008 Provides services to public 16 34 11 6 4 3 26 71 14 399
2008 Does not provide services to public 14 30 8 7 5 2 34 69 18 2860

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 15 20 10 11 29 5 38 32 330
2017 Does not provide services to public 6 15 21 11 8 29 12 34 31 2817
2014 Provides services to public 8 20 22 9 8 22 11 41 25 290
2014 Does not provide services to public 5 16 22 12 8 25 12 33 31 2767
2011 Provides services to public 7 20 21 10 11 20 11 39 30 366
2011 Does not provide services to public 5 15 21 13 11 25 10 31 37 3185

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 30 15 4 4 13 3 74 9 332
2017 Does not provide services to public 32 27 13 3 2 13 10 77 6 2825
2014 Provides services to public 30 31 13 5 2 12 7 76 8 289
2014 Does not provide services to public 29 29 15 4 1 10 11 75 7 2770
2011 Provides services to public 31 30 15 4 4 10 7 73 9 366
2011 Does not provide services to public 31 28 14 4 2 12 9 74 8 3193
2008 Provides services to public 22 26 10 3 3 10 26 75 9 399
2008 Does not provide services to public 20 19 10 2 2 13 34 73 9 2855

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 26 15 6 4 17 3 69 12 330
2017 Does not provide services to public 25 26 16 4 3 16 10 69 10 2816
2014 Provides services to public 21 31 14 6 4 18 7 69 13 290
2014 Does not provide services to public 20 28 18 6 3 15 10 65 11 2768
2011 Provides services to public 27 31 16 4 6 11 6 69 12 365
2011 Does not provide services to public 24 28 16 6 3 15 9 67 12 3182
2008 Provides services to public 21 25 11 6 6 8 23 67 17 398
2008 Does not provide services to public 19 18 12 5 4 12 30 64 16 2852
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 10 90 330
2017 Does not provide services to public 8 92 2819
2014 Provides services to public 8 92 288
2014 Does not provide services to public 6 94 2769

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 30
2017 Does not provide services to public 28 232
2014 Provides services to public 44 20
2014 Does not provide services to public 37 174

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 30
2017 Does not provide services to public 82 232
2014 Provides services to public 76 20
2014 Does not provide services to public 80 174

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 232
2014 Provides services to public 0 20
2014 Does not provide services to public 6 174

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 30
2014 Provides services to public 0 20
2014 Does not provide services to public 0 174

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 232
2014 Does not provide services to public 8 174

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 30
2017 Does not provide services to public 5 232
2014 Provides services to public 0 20
2014 Does not provide services to public 3 174

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 232
2014 Provides services to public 0 20
2014 Does not provide services to public 7 174

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 31
2017 Does not provide services to public 21 233
2014 Does not provide services to public 23 174

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 31
2017 Does not provide services to public 18 233
2014 Does not provide services to public 18 174

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 31
2017 Does not provide services to public 12 233
2014 Does not provide services to public 11 174

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 233
2014 Does not provide services to public 5 174

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 31
2017 Does not provide services to public 25 233
2014 Does not provide services to public 24 174

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 31
2017 Does not provide services to public 29 233
2014 Provides services to public 26 21
2014 Does not provide services to public 29 174

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 233
2014 Provides services to public 0 21
2014 Does not provide services to public 4 174

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 31
2017 Does not provide services to public 3 233

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 233
2014 Does not provide services to public 6 174

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 31
2017 Does not provide services to public 22 233
2014 Provides services to public 23 21
2014 Does not provide services to public 23 174

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 31
2017 Does not provide services to public 0 233

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 31
2017 Does not provide services to public 16 233
2014 Does not provide services to public 16 174

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 31
2014 Provides services to public 0 21
2014 Does not provide services to public 0 174

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 13 233
2014 Provides services to public 36 21
2014 Does not provide services to public 21 174

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 31
2017 Does not provide services to public 24 233
2014 Provides services to public 29 21
2014 Does not provide services to public 20 174

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 233
2014 Provides services to public 24 21
2014 Does not provide services to public 13 174

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 233
2014 Does not provide services to public 4 174

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 11 233
2014 Does not provide services to public 11 174

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 233
2014 Does not provide services to public 5 174

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 233
2014 Provides services to public 0 21
2014 Does not provide services to public 4 174

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 233
2014 Does not provide services to public 5 174

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 69 31
2017 Does not provide services to public 57 233
2014 Provides services to public 52 21
2014 Does not provide services to public 63 174

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 229

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 29
2017 Does not provide services to public 13 229
2014 Does not provide services to public 11 164

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 229

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 229
2014 Provides services to public 0 19

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 229
2014 Provides services to public 0 19
2014 Does not provide services to public 4 164

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 229
2014 Does not provide services to public 8 164

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 229
2014 Does not provide services to public 8 164

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 229
2014 Does not provide services to public 10 164

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 29
2017 Does not provide services to public 24 229
2014 Provides services to public 26 19
2014 Does not provide services to public 29 164

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 229
2014 Does not provide services to public 8 164

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 29
2017 Does not provide services to public 50 229
2014 Provides services to public 48 19
2014 Does not provide services to public 43 164

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 29
2017 Does not provide services to public 66 229
2014 Provides services to public 53 19
2014 Does not provide services to public 76 164

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 29

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 229
2014 Does not provide services to public 14 164

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 88 12 32
2017 Does not provide services to public 91 9 234

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 15 19 5 4 37 6 52 15 331
2017 Does not provide services to public 12 12 20 3 3 41 7 48 12 2815
2014 Provides services to public 17 16 14 5 1 39 7 61 12 290
2014 Does not provide services to public 10 12 20 4 3 44 7 46 13 2770

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 27 17 6 4 17 1 66 13 332
2017 Does not provide services to public 28 29 18 4 3 17 2 70 8 2809
2014 Provides services to public 30 28 13 5 2 20 2 75 8 290
2014 Does not provide services to public 24 28 19 4 2 22 1 68 8 2768
2011 Provides services to public 35 37 12 3 2 10 1 81 6 361
2011 Does not provide services to public 38 34 12 3 2 11 0 81 5 3187
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 22 20 14 25 1 3 39 40 330
2017 Does not provide services to public 14 24 24 15 22 0 2 38 38 2819

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 17 25 25 18 1 1 30 44 332
2017 Does not provide services to public 11 22 30 22 14 0 1 33 36 2818

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 24 25 17 11 1 2 45 29 329
2017 Does not provide services to public 15 29 27 17 10 0 1 44 28 2813

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 16 21 21 24 1 1 33 46 332
2017 Does not provide services to public 15 22 26 18 16 1 2 38 35 2814

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 20 19 11 11 1 8 55 24 329
2017 Does not provide services to public 27 25 20 12 9 0 5 56 23 2817

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 20 30 14 12 1 2 43 26 328
2017 Does not provide services to public 20 27 26 16 10 0 1 47 27 2817

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 27 23 12 7 2 1 56 20 330
2017 Does not provide services to public 21 33 24 13 7 1 1 55 20 2817

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 27 23 16 7 2 2 52 24 329
2017 Does not provide services to public 19 33 25 14 6 1 1 54 21 2816

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 29 20 12 6 1 2 61 18 329
2017 Does not provide services to public 26 35 21 10 6 1 1 63 16 2819

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 26 21 13 7 2 2 58 20 326
2017 Does not provide services to public 25 31 23 13 6 1 2 57 19 2811

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 24 12 7 5 1 1 76 12 329
2017 Does not provide services to public 53 26 13 5 2 0 1 80 7 2822

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 11 8 3 3 1 3 85 7 329
2017 Does not provide services to public 69 13 6 4 3 1 3 86 8 2823

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 31 9 5 3 1 2 82 9 331
2017 Does not provide services to public 51 30 11 4 2 0 2 82 6 2816

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 22 8 5 5 1 2 81 11 330
2017 Does not provide services to public 57 20 11 6 4 0 2 79 10 2825

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 15 4 1 1 2 18 92 3 330
2017 Does not provide services to public 53 15 6 2 1 0 23 89 3 2819

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 23 12 3 1 1 5 83 4 324
2017 Does not provide services to public 62 19 9 2 1 1 7 87 4 2805

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 14 7 3 6 1 5 84 9 331
2017 Does not provide services to public 67 14 7 3 4 1 5 86 7 2826

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 28 13 4 2 1 3 80 7 328
2017 Does not provide services to public 49 30 13 4 2 0 3 81 6 2820

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 21 40 22 8 1 1 29 31 332
2017 Does not provide services to public 6 25 42 19 8 0 0 31 26 2826

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 25 42 17 5 1 1 22 35 328
2017 Does not provide services to public 8 23 43 19 6 0 0 25 31 2816

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 40 12 7 6 4 0 74 13 330
2017 Does not provide services to public 35 42 12 6 3 2 0 78 10 2826

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 35 18 16 10 3 0 55 27 332
2017 Does not provide services to public 19 38 16 15 10 2 0 58 26 2824
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 21 79 329
2017 Does not provide services to public 17 83 2820
2014 Provides services to public 19 81 287
2014 Does not provide services to public 15 85 2770

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 83 17 70
2017 Does not provide services to public 86 14 470
2014 Provides services to public 74 26 55
2014 Does not provide services to public 84 16 409

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 27 9 11 4 0 0 77 14 58
2017 Does not provide services to public 51 34 5 7 2 1 0 86 9 400
2014 Provides services to public 53 31 11 3 0 0 2 86 3 41
2014 Does not provide services to public 49 32 8 6 3 1 1 83 9 342
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 22 16 11 15 4 1 32 68 332
2017 Does not provide services to public 25 21 21 13 15 4 1 27 73 2827

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 212
2017 Does not provide services to public 18 1963

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 212
2017 Does not provide services to public 37 1963

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 212
2017 Does not provide services to public 20 1963

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 212
2017 Does not provide services to public 32 1963

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 212
2017 Does not provide services to public 9 1963

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 212
2017 Does not provide services to public 51 1963

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 5 45 16 11 7 17 207
2017 Does not provide services to public 5 44 21 13 6 12 1922

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 15 18 19 35 2 7 20 60 214
2017 Does not provide services to public 7 15 15 18 34 2 10 24 58 1979

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 5 10 18 57 2 6 7 82 213
2017 Does not provide services to public 2 5 9 17 58 2 7 7 83 1974
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