2017 Public Service Employee Survey Results for Department of Justice Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 43 5 4 0 0 0 91 4 21
2017 Federal regulators 21 53 6 20 0 0 0 74 20 19
2017 Communications or public affairs 26 57 5 7 5 0 0 83 12 57
2017 Access to information and privacy 46 46 4 0 4 0 0 92 4 23
2017 Security 22 60 4 9 4 0 0 83 13 22
2017 Science and technology 40 40 0 10 10 0 0 80 20 10
2017 Library services 46 39 4 12 0 0 0 85 12 25
2017 Legal services 22 51 5 16 6 0 0 74 22 1862
2017 Administration and operations 52 40 3 4 2 0 0 91 6 281
2017 Human resources 32 46 6 10 6 0 0 78 16 115
2017 Financial management 50 44 5 0 1 0 0 94 1 117
2017 Procurement 23 53 12 13 0 0 0 76 13 17
2017 Real property 58 31 0 11 0 0 0 89 11 10
2017 Information management 40 44 5 5 5 0 0 85 10 78
2017 Information technology 36 47 5 6 5 0 0 83 11 108
2017 Evaluation 11 69 0 10 10 0 0 80 20 10
2017 Data sciences 29 39 13 15 5 0 0 68 19 20
2017 Policy 36 50 3 8 2 1 0 87 10 99
2017 Project management 39 52 4 5 0 0 0 90 5 23
2017 Other services to the public 48 23 7 8 14 0 0 71 22 13
2017 None of the above 37 45 2 13 4 0 0 82 17 162
2014 Client contact centre 35 37 14 10 4 0 0 72 14 29
2014 Federal regulators 27 56 6 0 11 0 0 83 11 18
2014 Communications or public affairs 36 55 3 5 0 0 0 92 5 63
2014 Access to information and privacy 28 45 6 11 10 0 0 73 21 18
2014 Security 17 78 0 5 0 0 0 95 5 19
2014 Library services 30 36 14 20 0 0 0 66 20 24
2014 Legal services 23 51 5 16 5 0 0 74 21 1878
2014 Administration and operations 44 40 7 7 2 0 0 84 9 287
2014 Human resources 54 33 4 5 4 0 0 87 9 135
2014 Financial management 36 45 6 10 3 0 0 81 13 116
2014 Procurement 30 54 5 11 0 0 0 84 11 18
2014 Information management 27 51 7 12 3 0 0 78 15 77
2014 Information technology 37 42 3 13 5 0 0 80 18 78
2014 Internal audit 23 38 16 16 8 0 0 60 23 13
2014 Other services to the public 28 55 4 8 4 0 0 83 13 24
2014 None of the above 38 46 5 7 3 1 0 84 10 198

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 44 5 5 0 0 0 91 5 21
2017 Federal regulators 63 27 0 10 0 0 0 90 10 19
2017 Communications or public affairs 78 13 5 2 2 0 0 92 3 57
2017 Access to information and privacy 75 17 0 5 3 0 0 92 8 23
2017 Security 63 28 0 4 0 0 4 95 5 22
2017 Science and technology 70 10 10 10 0 0 0 80 10 10
2017 Library services 77 23 0 0 0 0 0 100 0 25
2017 Legal services 69 21 4 3 2 0 1 91 5 1856
2017 Administration and operations 72 22 2 3 0 0 1 95 3 281
2017 Human resources 68 27 3 2 1 0 0 95 2 115
2017 Financial management 68 27 3 1 1 0 1 96 2 117
2017 Procurement 42 47 12 0 0 0 0 88 0 17
2017 Real property 90 10 0 0 0 0 0 100 0 10
2017 Information management 74 18 5 1 1 1 0 93 3 77
2017 Information technology 64 27 3 3 0 1 1 94 3 108
2017 Data sciences 71 10 10 0 5 0 5 85 5 20
2017 Policy 80 15 3 1 0 0 0 96 1 99
2017 Project management 69 22 0 8 0 0 0 92 8 23
2017 Other services to the public 77 16 7 0 0 0 0 93 0 13
2017 None of the above 62 29 5 1 1 0 1 92 2 161
2014 Client contact centre 50 41 0 9 0 0 0 91 9 28
2014 Federal regulators 73 21 6 0 0 0 0 94 0 18
2014 Communications or public affairs 71 17 3 8 0 0 0 89 8 63
2014 Access to information and privacy 61 23 5 0 11 0 0 84 11 18
2014 Security 63 32 0 5 0 0 0 95 5 19
2014 Library services 69 23 9 0 0 0 0 91 0 24
2014 Legal services 65 24 4 4 2 1 1 90 5 1877
2014 Administration and operations 73 20 3 4 0 0 0 93 4 287
2014 Human resources 77 16 4 2 1 0 0 93 2 135
2014 Financial management 66 25 4 2 2 0 0 92 4 116
2014 Procurement 56 44 0 0 0 0 0 100 0 18
2014 Information management 65 23 3 4 3 1 1 91 7 78
2014 Information technology 60 26 4 4 1 0 5 91 5 78
2014 Internal audit 53 31 8 8 0 0 0 85 8 13
2014 Other services to the public 67 20 0 8 4 0 0 87 13 24
2014 None of the above 65 25 6 2 1 1 0 91 3 198

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 39 9 10 5 0 0 77 14 21
2017 Federal regulators 25 42 6 17 11 0 0 67 28 19
2017 Communications or public affairs 66 29 2 2 2 0 0 95 3 57
2017 Access to information and privacy 35 35 8 16 4 0 0 71 21 23
2017 Security 45 19 12 23 0 0 0 65 23 22
2017 Science and technology 40 40 10 10 0 0 0 80 10 10
2017 Library services 40 37 4 15 4 0 0 77 19 25
2017 Legal services 62 17 6 9 5 0 1 80 14 1860
2017 Administration and operations 61 26 4 6 1 0 2 89 7 281
2017 Human resources 52 29 3 12 4 0 1 81 16 115
2017 Financial management 63 20 7 7 2 0 1 84 9 117
2017 Procurement 35 41 6 6 12 0 0 76 18 17
2017 Real property 80 20 0 0 0 0 0 100 0 10
2017 Information management 65 22 6 8 0 0 0 87 8 78
2017 Information technology 65 19 4 10 2 0 0 84 12 108
2017 Evaluation 70 10 20 0 0 0 0 80 0 10
2017 Data sciences 51 15 20 5 5 0 5 69 10 20
2017 Policy 64 24 2 4 5 1 0 89 9 99
2017 Project management 65 13 4 4 13 0 0 78 18 23
2017 Other services to the public 78 22 0 0 0 0 0 100 0 13
2017 None of the above 54 23 8 8 5 0 2 78 13 162
2014 Client contact centre 17 46 14 20 3 0 0 63 23 28
2014 Federal regulators 39 44 6 0 11 0 0 83 11 18
2014 Communications or public affairs 68 19 6 2 5 0 0 87 6 63
2014 Access to information and privacy 45 21 17 11 5 0 0 66 17 18
2014 Security 34 49 12 0 0 0 5 87 0 19
2014 Library services 64 27 4 0 4 0 0 92 4 24
2014 Legal services 59 20 6 9 5 0 2 80 14 1877
2014 Administration and operations 59 23 6 9 3 0 0 82 12 286
2014 Human resources 62 21 6 4 7 0 1 83 11 135
2014 Financial management 50 26 5 12 7 0 0 76 19 116
2014 Procurement 61 28 0 6 5 0 0 89 11 18
2014 Information management 57 31 4 4 3 0 1 89 7 78
2014 Information technology 56 24 8 7 5 0 0 80 12 78
2014 Internal audit 68 24 8 0 0 0 0 92 0 13
2014 Other services to the public 70 8 4 9 8 0 0 79 18 24
2014 None of the above 55 27 6 7 3 0 2 84 10 198

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 43 10 5 9 0 0 76 14 21
2017 Federal regulators 32 57 6 6 0 0 0 89 6 19
2017 Communications or public affairs 41 27 10 16 5 0 0 69 21 57
2017 Access to information and privacy 37 43 8 4 8 0 0 80 12 23
2017 Security 50 33 0 9 9 0 0 83 17 22
2017 Science and technology 50 10 10 30 0 0 0 60 30 10
2017 Library services 39 35 8 11 8 0 0 73 19 25
2017 Legal services 41 38 6 10 4 0 0 79 14 1863
2017 Administration and operations 46 39 5 9 2 0 0 84 11 279
2017 Human resources 49 33 5 9 2 1 0 83 11 115
2017 Financial management 43 34 10 8 5 0 0 77 12 117
2017 Procurement 12 24 18 12 35 0 0 35 47 17
2017 Real property 60 20 0 9 11 0 0 80 20 10
2017 Information management 48 35 5 10 1 0 1 83 12 78
2017 Information technology 52 34 4 7 3 0 0 85 10 108
2017 Evaluation 10 19 0 40 31 0 0 29 71 10
2017 Data sciences 56 15 9 10 10 0 0 71 20 20
2017 Policy 53 29 6 6 6 0 0 82 12 99
2017 Project management 34 36 9 13 8 0 0 70 21 23
2017 Other services to the public 48 30 7 0 15 0 0 78 15 13
2017 None of the above 37 37 6 14 6 0 0 75 19 162
2014 Client contact centre 29 41 14 9 7 0 0 71 16 29
2014 Federal regulators 39 38 6 6 11 0 0 78 17 18
2014 Communications or public affairs 41 40 3 10 6 0 0 81 16 63
2014 Access to information and privacy 22 57 0 5 15 0 0 80 20 18
2014 Security 26 58 0 11 5 0 0 85 15 19
2014 Library services 38 30 7 12 12 0 0 68 25 24
2014 Legal services 42 36 7 9 6 0 0 78 14 1876
2014 Administration and operations 40 35 8 9 8 0 0 76 16 287
2014 Human resources 55 25 7 10 4 0 0 79 13 135
2014 Financial management 28 35 9 11 16 0 0 63 27 116
2014 Procurement 34 28 11 21 5 0 0 62 27 18
2014 Information management 38 35 11 11 4 0 1 74 15 78
2014 Information technology 47 30 5 14 4 0 0 77 18 78
2014 Internal audit 46 24 0 15 15 0 0 69 31 13
2014 Other services to the public 42 29 0 12 17 0 0 71 29 24
2014 None of the above 47 31 5 9 8 1 0 79 16 198

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 39 10 0 9 0 0 81 9 21
2017 Federal regulators 15 66 5 9 5 0 0 81 14 19
2017 Communications or public affairs 29 38 17 12 3 0 0 67 15 57
2017 Access to information and privacy 40 41 7 8 4 0 0 81 12 23
2017 Security 31 26 14 24 4 0 0 57 29 22
2017 Science and technology 10 40 30 10 10 0 0 50 20 10
2017 Library services 21 49 4 19 8 0 0 70 26 25
2017 Legal services 28 46 10 13 3 0 0 74 16 1861
2017 Administration and operations 39 37 8 10 6 0 0 76 16 281
2017 Human resources 32 41 11 10 4 1 0 74 15 115
2017 Financial management 38 36 16 7 3 0 0 74 10 117
2017 Procurement 6 36 29 12 17 0 0 42 29 17
2017 Real property 49 29 11 0 11 0 0 78 11 10
2017 Information management 40 42 4 6 8 0 0 82 14 78
2017 Information technology 33 39 13 7 7 0 0 73 15 108
2017 Evaluation 19 0 21 40 20 0 0 19 61 10
2017 Data sciences 20 39 9 22 10 0 0 59 32 20
2017 Policy 36 47 5 8 4 0 0 83 12 99
2017 Project management 40 35 8 13 4 0 0 75 17 23
2017 Other services to the public 33 36 8 16 7 0 0 69 23 13
2017 None of the above 31 37 12 13 6 1 0 69 19 162
2014 Client contact centre 40 24 11 19 6 0 0 64 25 29
2014 Federal regulators 39 38 6 11 6 0 0 78 17 18
2014 Communications or public affairs 36 40 14 6 3 0 0 76 9 63
2014 Access to information and privacy 23 34 23 10 5 0 5 60 16 18
2014 Security 17 37 20 6 20 0 0 54 26 19
2014 Library services 14 27 27 21 11 0 0 41 32 24
2014 Legal services 25 44 11 14 6 0 0 69 20 1877
2014 Administration and operations 35 37 11 10 7 0 1 73 16 287
2014 Human resources 42 33 14 4 5 0 1 76 10 135
2014 Financial management 29 37 10 14 9 1 0 67 23 116
2014 Procurement 17 48 18 17 0 0 0 65 17 18
2014 Information management 17 34 19 23 5 0 1 52 29 78
2014 Information technology 19 44 14 14 8 1 0 64 22 78
2014 Internal audit 60 15 0 9 16 0 0 76 24 13
2014 Other services to the public 20 42 8 13 17 0 0 62 30 24
2014 None of the above 34 40 9 10 6 0 1 75 16 198

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 43 15 4 5 0 0 76 9 21
2017 Federal regulators 58 33 9 0 0 0 0 91 0 19
2017 Communications or public affairs 50 41 7 2 0 0 0 91 2 57
2017 Access to information and privacy 54 36 4 5 0 0 0 91 5 23
2017 Security 59 27 14 0 0 0 0 86 0 22
2017 Science and technology 50 20 20 10 0 0 0 70 10 10
2017 Library services 46 35 8 7 4 0 0 81 11 25
2017 Legal services 42 42 7 6 2 0 0 85 8 1860
2017 Administration and operations 34 42 12 6 5 0 0 76 11 280
2017 Human resources 40 39 8 9 4 0 0 79 12 115
2017 Financial management 41 39 10 3 7 0 0 80 10 117
2017 Procurement 18 41 23 18 0 0 0 60 18 17
2017 Real property 80 9 11 0 0 0 0 89 0 10
2017 Information management 31 37 21 2 9 0 0 68 12 77
2017 Information technology 51 38 7 4 1 0 0 88 5 108
2017 Evaluation 70 10 0 20 0 0 0 80 20 10
2017 Data sciences 44 42 5 0 10 0 0 86 10 20
2017 Policy 60 30 5 3 2 0 0 90 5 99
2017 Project management 74 13 0 4 9 0 0 87 13 23
2017 Other services to the public 57 21 8 8 7 0 0 78 15 13
2017 None of the above 53 28 7 6 5 0 0 82 11 161
2014 Client contact centre 27 47 20 6 0 0 0 74 6 29
2014 Federal regulators 45 38 6 11 0 0 0 83 11 18
2014 Communications or public affairs 48 44 2 6 0 0 0 92 6 63
2014 Access to information and privacy 27 50 22 0 0 0 0 78 0 18
2014 Security 28 44 19 5 5 0 0 71 10 19
2014 Library services 57 20 13 5 5 0 0 77 10 24
2014 Legal services 40 43 9 7 2 0 0 83 9 1879
2014 Administration and operations 31 41 13 9 5 0 0 73 14 287
2014 Human resources 41 39 6 9 5 0 0 79 14 135
2014 Financial management 29 53 13 3 3 0 0 81 6 115
2014 Procurement 24 54 11 11 0 0 0 77 11 18
2014 Information management 25 31 22 12 10 0 0 56 22 78
2014 Information technology 37 40 11 6 5 0 0 77 11 78
2014 Internal audit 53 23 7 0 16 0 0 76 16 13
2014 Other services to the public 53 18 22 0 8 0 0 70 8 24
2014 None of the above 49 35 9 3 3 0 0 84 7 198

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 33 11 10 4 0 0 75 14 21
2017 Federal regulators 58 37 0 0 6 0 0 94 6 19
2017 Communications or public affairs 62 30 5 3 0 0 0 91 3 57
2017 Access to information and privacy 66 29 0 5 0 0 0 95 5 23
2017 Security 53 47 0 0 0 0 0 100 0 22
2017 Science and technology 50 30 10 10 0 0 0 80 10 10
2017 Library services 58 31 0 4 7 0 0 89 11 25
2017 Legal services 51 37 4 5 2 0 0 88 8 1859
2017 Administration and operations 44 39 7 5 5 0 0 82 10 281
2017 Human resources 51 38 3 5 3 0 0 89 8 115
2017 Financial management 52 36 5 2 4 0 0 88 7 117
2017 Procurement 18 52 18 6 6 0 0 71 12 17
2017 Real property 89 11 0 0 0 0 0 100 0 10
2017 Information management 41 36 13 3 7 0 0 78 9 76
2017 Information technology 54 35 6 5 0 0 0 89 5 108
2017 Evaluation 70 30 0 0 0 0 0 100 0 10
2017 Data sciences 54 24 13 0 10 0 0 78 10 20
2017 Policy 61 28 7 3 1 0 0 89 4 99
2017 Project management 74 17 0 5 4 0 0 91 9 23
2017 Other services to the public 55 30 0 15 0 0 0 85 15 13
2017 None of the above 57 27 6 4 5 1 0 84 10 160
2014 Client contact centre 44 36 13 7 0 0 0 80 7 29
2014 Federal regulators 55 34 6 6 0 0 0 89 6 18
2014 Communications or public affairs 54 38 3 5 0 0 0 92 5 63
2014 Access to information and privacy 44 35 16 5 0 0 0 79 5 18
2014 Security 28 68 0 0 5 0 0 95 5 19
2014 Library services 64 26 0 0 10 0 0 90 10 24
2014 Legal services 47 39 5 5 3 0 0 87 8 1879
2014 Administration and operations 40 40 8 6 5 0 0 81 11 287
2014 Human resources 46 38 7 3 6 0 0 84 9 135
2014 Financial management 39 48 8 4 1 0 0 87 5 116
2014 Procurement 24 59 6 5 6 0 0 83 11 18
2014 Information management 35 32 16 8 8 0 0 67 17 78
2014 Information technology 44 37 10 5 4 0 0 81 9 78
2014 Internal audit 68 23 0 0 9 0 0 91 9 13
2014 Other services to the public 48 30 13 5 4 0 0 78 9 24
2014 None of the above 51 36 8 2 2 0 0 88 4 198

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 42 10 5 0 0 0 85 5 21
2017 Federal regulators 48 37 9 6 0 0 0 85 6 19
2017 Communications or public affairs 47 45 7 2 0 0 0 91 2 57
2017 Access to information and privacy 61 30 0 9 0 0 0 91 9 23
2017 Security 64 18 9 4 4 0 0 82 9 22
2017 Science and technology 30 60 0 0 10 0 0 90 10 10
2017 Library services 47 40 0 12 0 0 0 88 12 24
2017 Legal services 43 39 8 7 2 0 0 83 9 1856
2017 Administration and operations 49 36 10 4 1 0 0 86 5 279
2017 Human resources 45 39 6 9 0 1 0 85 9 115
2017 Financial management 55 37 6 1 1 0 1 92 2 117
2017 Procurement 12 48 18 23 0 0 0 60 23 17
2017 Real property 69 20 11 0 0 0 0 89 0 10
2017 Information management 53 34 5 5 3 0 0 87 8 76
2017 Information technology 53 37 4 3 2 1 0 91 4 108
2017 Evaluation 39 30 0 20 11 0 0 69 31 10
2017 Data sciences 49 24 5 18 0 0 5 76 18 20
2017 Policy 60 33 5 3 0 0 0 92 3 99
2017 Project management 57 35 4 4 0 0 0 92 4 23
2017 Other services to the public 48 37 0 0 8 7 0 92 8 13
2017 None of the above 44 39 7 8 3 0 0 82 11 160
2014 Client contact centre 32 41 17 7 3 0 0 73 10 29
2014 Federal regulators 39 17 27 6 6 0 6 60 12 18
2014 Communications or public affairs 47 36 5 10 2 0 0 84 11 63
2014 Access to information and privacy 29 38 23 5 5 0 0 67 10 18
2014 Security 21 57 6 15 0 0 0 79 15 19
2014 Library services 44 38 4 0 9 4 0 86 9 24
2014 Legal services 36 40 12 9 3 0 0 77 11 1878
2014 Administration and operations 42 42 8 5 2 0 0 85 7 287
2014 Human resources 61 22 9 5 2 0 1 84 6 135
2014 Financial management 43 34 7 10 4 1 0 78 15 116
2014 Procurement 40 32 22 5 0 0 0 72 5 18
2014 Information management 33 41 12 11 1 0 1 75 13 78
2014 Information technology 38 41 13 5 1 0 1 81 7 78
2014 Internal audit 61 15 8 17 0 0 0 76 17 13
2014 Other services to the public 33 43 4 12 8 0 0 76 21 24
2014 None of the above 46 34 9 9 1 1 0 81 10 198

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 38 0 5 9 0 5 85 15 21
2017 Federal regulators 48 31 6 11 5 0 0 79 16 19
2017 Communications or public affairs 47 27 15 5 3 3 0 76 9 57
2017 Access to information and privacy 53 32 7 4 4 0 0 85 8 23
2017 Security 41 32 4 19 4 0 0 73 23 22
2017 Science and technology 20 50 30 0 0 0 0 70 0 10
2017 Library services 48 29 15 4 4 0 0 77 8 25
2017 Legal services 32 37 10 12 8 0 0 70 20 1858
2017 Administration and operations 51 31 9 5 4 0 0 82 9 281
2017 Human resources 49 38 2 8 2 1 0 88 10 115
2017 Financial management 52 32 6 4 6 0 0 84 10 117
2017 Procurement 30 29 12 18 12 0 0 58 30 17
2017 Real property 67 0 11 11 11 0 0 67 22 10
2017 Information management 55 25 8 5 7 0 0 80 12 77
2017 Information technology 56 30 10 3 2 0 0 85 4 108
2017 Evaluation 20 9 21 0 40 10 0 32 45 10
2017 Data sciences 56 35 5 5 0 0 0 90 5 20
2017 Policy 41 35 8 7 9 0 0 76 16 99
2017 Project management 62 25 4 4 4 0 0 87 8 23
2017 Other services to the public 55 14 7 8 16 0 0 69 24 13
2017 None of the above 35 33 9 14 8 0 0 69 22 161
2014 Client contact centre 35 34 21 7 3 0 0 70 9 29
2014 Federal regulators 33 51 0 17 0 0 0 83 17 18
2014 Communications or public affairs 54 31 6 5 4 0 0 85 9 63
2014 Access to information and privacy 23 38 10 17 5 6 0 65 24 18
2014 Security 12 47 11 19 11 0 0 59 30 19
2014 Library services 30 32 21 4 13 0 0 62 17 24
2014 Legal services 29 38 11 13 8 0 0 67 21 1878
2014 Administration and operations 39 37 10 7 5 0 1 78 12 287
2014 Human resources 57 24 9 3 6 0 2 82 9 135
2014 Financial management 47 23 13 10 6 0 1 71 16 116
2014 Procurement 24 48 22 0 0 5 0 77 0 18
2014 Information management 31 39 14 8 5 0 1 71 14 78
2014 Information technology 22 43 9 18 5 4 0 67 24 78
2014 Internal audit 53 22 8 8 9 0 0 76 17 13
2014 Other services to the public 41 29 13 8 8 0 0 70 17 24
2014 None of the above 40 34 7 13 5 0 1 75 19 198

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 5 29 4 10 0 19 46 17 21
2017 Federal regulators 25 10 6 10 22 0 27 48 44 19
2017 Communications or public affairs 34 25 10 14 5 5 7 68 21 57
2017 Access to information and privacy 17 31 8 4 13 0 26 66 23 23
2017 Security 55 23 0 9 4 0 9 86 14 22
2017 Science and technology 20 10 20 20 20 0 10 34 44 10
2017 Library services 15 14 27 4 15 9 16 39 26 25
2017 Legal services 10 10 8 15 37 2 18 25 65 1859
2017 Administration and operations 36 24 11 6 8 1 15 71 16 281
2017 Human resources 26 28 9 10 11 3 14 65 24 114
2017 Financial management 36 18 15 10 4 2 14 65 17 116
2017 Procurement 0 17 36 12 23 0 12 19 40 17
2017 Real property 9 9 9 11 22 0 40 30 54 10
2017 Information management 34 12 16 6 11 5 15 58 22 77
2017 Information technology 31 20 15 14 4 4 12 61 21 107
2017 Evaluation 10 10 9 30 30 0 11 23 68 10
2017 Data sciences 39 9 15 10 10 5 13 59 23 20
2017 Policy 20 11 14 18 19 1 17 38 45 99
2017 Project management 30 31 21 5 14 0 0 61 18 23
2017 Other services to the public 7 15 30 7 15 12 15 30 29 13
2017 None of the above 24 17 8 10 22 3 16 50 40 161
2014 Client contact centre 40 11 0 10 11 10 18 71 29 28
2014 Federal regulators 0 16 6 28 34 0 17 19 74 18
2014 Communications or public affairs 41 28 10 6 3 0 11 78 11 63
2014 Access to information and privacy 16 33 5 23 11 0 12 55 38 18
2014 Security 22 20 22 22 5 0 9 47 29 19
2014 Library services 8 17 12 17 20 12 14 34 50 24
2014 Legal services 9 13 9 16 36 2 16 27 63 1878
2014 Administration and operations 26 23 12 13 13 1 11 56 30 287
2014 Human resources 28 21 9 16 15 2 10 55 34 134
2014 Financial management 39 26 10 7 7 1 10 72 16 116
2014 Procurement 36 23 17 0 0 6 18 78 0 17
2014 Information management 22 17 20 11 15 2 14 46 30 78
2014 Information technology 28 29 8 13 15 1 5 62 30 78
2014 Internal audit 23 39 0 8 0 0 30 89 11 13
2014 Other services to the public 8 21 8 25 16 9 13 37 52 24
2014 None of the above 22 14 16 16 14 2 16 44 37 198

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 47 15 4 0 0 0 81 4 21
2017 Federal regulators 25 60 10 5 0 0 0 85 5 19
2017 Communications or public affairs 35 46 9 5 5 0 0 81 10 57
2017 Access to information and privacy 33 53 0 9 0 0 5 90 10 22
2017 Security 46 40 9 5 0 0 0 86 5 22
2017 Science and technology 40 40 0 10 10 0 0 80 20 10
2017 Library services 31 50 8 4 8 0 0 81 11 25
2017 Legal services 33 47 9 8 3 0 0 80 11 1860
2017 Administration and operations 33 44 12 7 4 0 0 77 11 281
2017 Human resources 33 47 12 7 2 0 0 79 9 115
2017 Financial management 30 51 10 2 8 0 0 81 9 117
2017 Procurement 17 25 29 12 17 0 0 42 29 17
2017 Real property 67 11 11 0 11 0 0 78 11 10
2017 Information management 39 36 10 7 8 0 0 75 15 78
2017 Information technology 44 39 10 5 3 0 0 83 7 107
2017 Evaluation 39 40 0 10 10 0 0 80 20 10
2017 Data sciences 29 32 24 10 5 0 0 61 15 20
2017 Policy 44 44 4 6 2 0 0 88 8 99
2017 Project management 44 38 4 4 9 0 0 82 13 23
2017 Other services to the public 48 37 8 7 0 0 0 85 7 13
2017 None of the above 39 37 11 6 7 0 0 76 13 160
2014 Client contact centre 26 47 27 0 0 0 0 73 0 28
2014 Federal regulators 34 44 11 6 6 0 0 78 11 18
2014 Communications or public affairs 29 52 6 6 6 0 0 81 13 63
2014 Access to information and privacy 22 51 27 0 0 0 0 73 0 18
2014 Security 6 75 10 5 5 0 0 81 10 19
2014 Library services 33 52 10 0 5 0 0 85 5 24
2014 Legal services 28 49 10 9 4 0 0 77 13 1878
2014 Administration and operations 27 43 15 10 5 0 0 70 15 287
2014 Human resources 36 39 12 10 3 0 0 75 13 135
2014 Financial management 20 52 17 6 5 0 0 72 11 116
2014 Procurement 24 49 11 5 11 0 0 72 17 18
2014 Information management 26 43 10 16 5 0 0 68 22 77
2014 Information technology 33 38 7 13 9 0 0 72 22 78
2014 Internal audit 38 46 0 0 16 0 0 84 16 13
2014 Other services to the public 28 41 9 9 12 0 0 69 22 24
2014 None of the above 37 45 9 6 4 0 0 82 9 198

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 52 15 4 4 5 0 75 9 21
2017 Federal regulators 10 40 28 12 11 0 0 50 22 18
2017 Communications or public affairs 30 35 12 16 9 0 0 64 24 57
2017 Access to information and privacy 29 45 4 13 8 0 0 74 22 22
2017 Security 35 28 14 14 9 0 0 63 23 22
2017 Science and technology 20 50 10 10 10 0 0 70 20 10
2017 Library services 23 30 12 23 12 0 0 54 35 25
2017 Legal services 20 37 13 16 13 0 0 58 29 1859
2017 Administration and operations 33 37 14 10 7 0 0 70 17 281
2017 Human resources 26 46 11 12 4 1 0 73 16 115
2017 Financial management 29 36 18 10 7 0 0 65 17 117
2017 Procurement 6 40 30 6 18 0 0 46 24 17
2017 Real property 48 19 0 22 11 0 0 67 33 10
2017 Information management 38 30 11 9 10 2 0 69 20 78
2017 Information technology 38 35 15 7 5 0 0 73 12 107
2017 Evaluation 19 41 10 20 10 0 0 60 30 10
2017 Data sciences 24 42 14 10 10 0 0 66 19 20
2017 Policy 38 37 9 8 7 0 0 75 15 98
2017 Project management 44 39 8 4 4 0 0 83 8 23
2017 Other services to the public 42 28 8 22 0 0 0 70 22 13
2017 None of the above 27 33 14 13 12 0 0 60 25 161
2014 Client contact centre 29 30 24 10 7 0 0 59 17 28
2014 Federal regulators 6 27 28 22 17 0 0 33 39 18
2014 Communications or public affairs 30 47 9 8 3 2 0 79 11 63
2014 Access to information and privacy 17 28 34 11 10 0 0 45 21 18
2014 Security 22 35 22 11 11 0 0 57 22 19
2014 Library services 13 32 21 17 16 0 0 45 34 24
2014 Legal services 18 37 15 18 13 0 0 55 30 1877
2014 Administration and operations 25 39 16 13 8 0 0 64 20 286
2014 Human resources 28 35 14 11 11 0 1 63 23 134
2014 Financial management 21 35 19 14 12 0 0 55 26 116
2014 Procurement 5 44 34 17 0 0 0 49 17 18
2014 Information management 21 36 15 15 12 1 0 57 28 78
2014 Information technology 31 39 13 6 11 0 0 69 18 78
2014 Internal audit 23 54 8 7 9 0 0 76 16 13
2014 Other services to the public 16 28 17 22 18 0 0 44 39 24
2014 None of the above 27 39 13 10 10 0 0 66 21 198

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 49 9 4 0 5 0 86 5 21
2017 Federal regulators 21 74 0 0 5 0 0 95 5 19
2017 Communications or public affairs 20 47 9 17 7 0 0 68 24 57
2017 Access to information and privacy 47 31 4 13 0 0 5 82 14 22
2017 Security 36 27 14 23 0 0 0 63 23 22
2017 Science and technology 30 60 0 0 10 0 0 90 10 10
2017 Library services 29 37 26 4 4 0 0 66 8 25
2017 Legal services 25 48 13 10 4 0 0 73 14 1861
2017 Administration and operations 37 39 10 9 4 0 0 76 13 281
2017 Human resources 31 46 8 11 5 0 0 77 15 115
2017 Financial management 34 41 12 8 5 0 0 75 13 117
2017 Procurement 6 47 35 12 0 0 0 53 12 17
2017 Real property 67 0 22 11 0 0 0 67 11 10
2017 Information management 36 32 17 11 3 0 0 69 14 78
2017 Information technology 40 37 16 4 3 0 0 77 7 107
2017 Evaluation 29 40 10 10 10 0 0 70 20 10
2017 Data sciences 23 43 20 14 0 0 0 66 14 20
2017 Policy 33 45 8 8 5 0 0 78 13 98
2017 Project management 47 43 0 5 4 0 0 91 9 23
2017 Other services to the public 48 22 22 8 0 0 0 70 8 13
2017 None of the above 29 46 9 11 6 0 0 74 16 161

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 51 5 4 0 0 0 90 4 21
2017 Federal regulators 30 49 21 0 0 0 0 79 0 19
2017 Communications or public affairs 48 32 8 8 2 2 0 81 10 57
2017 Access to information and privacy 42 50 4 0 4 0 0 92 4 22
2017 Security 48 37 10 5 0 0 0 85 5 22
2017 Science and technology 50 40 0 0 10 0 0 90 10 10
2017 Library services 35 42 19 0 4 0 0 77 4 25
2017 Legal services 33 43 12 7 4 1 0 77 11 1859
2017 Administration and operations 40 43 10 5 2 0 0 83 7 281
2017 Human resources 45 36 7 10 1 2 0 82 11 115
2017 Financial management 37 48 9 1 5 0 0 85 6 117
2017 Procurement 17 48 23 11 0 0 0 66 11 17
2017 Real property 58 22 9 0 11 0 0 80 11 10
2017 Information management 46 31 10 5 7 1 0 78 11 77
2017 Information technology 54 32 11 1 2 0 0 86 3 107
2017 Evaluation 49 41 0 0 10 0 0 90 10 10
2017 Data sciences 34 30 22 10 5 0 0 63 14 20
2017 Policy 50 43 3 3 0 1 0 94 3 99
2017 Project management 65 30 0 4 0 0 0 96 4 23
2017 Other services to the public 63 22 8 0 0 7 0 92 0 13
2017 None of the above 42 38 6 10 5 0 0 79 15 160
2014 Client contact centre 39 44 9 0 7 0 0 83 7 29
2014 Federal regulators 28 55 17 0 0 0 0 83 0 18
2014 Communications or public affairs 44 35 13 7 0 2 0 80 7 63
2014 Access to information and privacy 23 44 23 5 5 0 0 68 10 18
2014 Security 34 33 22 6 5 0 0 67 11 19
2014 Library services 20 41 21 18 0 0 0 61 18 24
2014 Legal services 29 43 15 9 3 1 0 73 12 1878
2014 Administration and operations 34 42 13 5 4 1 0 78 9 286
2014 Human resources 47 31 10 7 4 1 1 80 11 135
2014 Financial management 29 48 14 5 4 0 0 77 9 115
2014 Procurement 21 62 16 0 0 0 0 84 0 18
2014 Information management 39 32 14 5 8 1 0 72 13 78
2014 Information technology 42 35 13 5 3 1 1 79 8 78
2014 Internal audit 61 39 0 0 0 0 0 100 0 13
2014 Other services to the public 36 37 13 0 13 0 0 73 13 24
2014 None of the above 44 35 8 8 5 1 0 80 13 197

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 37 11 4 4 5 0 80 9 21
2017 Federal regulators 26 37 16 11 10 0 0 63 21 19
2017 Communications or public affairs 35 32 14 14 5 0 0 67 19 56
2017 Access to information and privacy 39 40 8 9 4 0 0 78 13 22
2017 Security 27 37 22 9 4 0 0 64 14 22
2017 Science and technology 50 30 0 10 10 0 0 80 20 10
2017 Library services 20 38 16 16 12 0 0 57 27 25
2017 Legal services 23 39 12 14 12 0 0 62 26 1857
2017 Administration and operations 37 37 10 9 7 0 0 74 16 280
2017 Human resources 29 47 9 10 4 0 0 76 15 115
2017 Financial management 31 42 13 5 8 0 0 73 13 117
2017 Procurement 12 53 17 13 6 0 0 65 18 17
2017 Real property 48 19 11 11 11 0 0 67 22 10
2017 Information management 38 30 10 14 6 2 0 69 21 78
2017 Information technology 42 32 16 7 4 0 0 73 11 107
2017 Evaluation 29 0 21 0 51 0 0 29 51 10
2017 Data sciences 34 37 10 5 14 0 0 71 19 20
2017 Policy 40 41 8 7 4 0 0 81 11 99
2017 Project management 40 38 4 13 4 0 0 78 18 23
2017 Other services to the public 35 35 7 15 8 0 0 70 23 13
2017 None of the above 21 44 14 8 13 0 0 65 21 160

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 37 19 0 0 0 0 81 0 21
2017 Federal regulators 47 43 6 0 5 0 0 90 5 19
2017 Communications or public affairs 51 33 5 7 2 2 0 86 9 57
2017 Access to information and privacy 66 34 0 0 0 0 0 100 0 23
2017 Security 62 38 0 0 0 0 0 100 0 22
2017 Science and technology 50 30 10 10 0 0 0 80 10 10
2017 Library services 54 39 4 4 0 0 0 93 4 25
2017 Legal services 51 37 7 4 1 0 0 89 4 1854
2017 Administration and operations 49 37 10 3 2 0 0 86 4 280
2017 Human resources 44 42 9 2 3 0 0 86 5 115
2017 Financial management 49 37 6 3 4 0 0 87 8 117
2017 Procurement 23 48 6 17 6 0 0 71 23 17
2017 Real property 67 22 0 0 11 0 0 89 11 10
2017 Information management 52 27 14 4 3 0 0 79 7 78
2017 Information technology 62 28 7 2 1 0 0 90 3 107
2017 Evaluation 70 10 0 10 10 0 0 80 20 10
2017 Data sciences 52 24 14 5 5 0 0 76 10 20
2017 Policy 59 35 5 2 0 0 0 93 2 99
2017 Project management 74 17 4 5 0 0 0 91 5 23
2017 Other services to the public 64 22 7 7 0 0 0 86 7 13
2017 None of the above 56 33 6 1 4 0 0 89 5 158
2014 Client contact centre 52 29 19 0 0 0 0 81 0 29
2014 Federal regulators 45 33 22 0 0 0 0 78 0 18
2014 Communications or public affairs 53 33 6 5 3 0 0 86 8 63
2014 Access to information and privacy 54 35 5 5 0 0 0 89 5 18
2014 Security 60 40 0 0 0 0 0 100 0 19
2014 Library services 52 25 14 4 0 5 0 81 4 24
2014 Legal services 57 34 7 2 1 0 0 90 3 1879
2014 Administration and operations 58 29 10 1 1 0 0 87 2 287
2014 Human resources 61 27 8 2 1 0 1 89 4 135
2014 Financial management 54 38 4 2 2 0 0 92 3 116
2014 Procurement 40 54 5 0 0 0 0 95 0 18
2014 Information management 52 30 10 2 3 0 3 84 5 78
2014 Information technology 55 24 15 3 3 0 0 79 5 78
2014 Internal audit 53 31 8 0 9 0 0 84 9 13
2014 Other services to the public 53 25 18 5 0 0 0 77 5 24
2014 None of the above 62 27 8 3 1 0 0 88 4 198

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 51 11 9 0 0 0 81 9 21
2017 Federal regulators 16 23 33 5 18 5 0 41 24 18
2017 Communications or public affairs 34 36 18 7 5 0 0 70 12 57
2017 Access to information and privacy 46 47 3 4 0 0 0 93 4 23
2017 Security 44 30 13 9 4 0 0 73 14 22
2017 Science and technology 50 30 0 10 10 0 0 80 20 10
2017 Library services 27 39 12 19 4 0 0 66 23 25
2017 Legal services 19 41 14 17 9 0 0 61 25 1851
2017 Administration and operations 28 43 13 10 6 0 0 71 16 280
2017 Human resources 32 46 9 9 4 0 1 78 13 115
2017 Financial management 33 43 9 6 8 0 0 77 14 117
2017 Procurement 12 35 24 24 6 0 0 46 30 17
2017 Real property 56 11 0 22 11 0 0 67 33 10
2017 Information management 41 29 14 6 6 2 1 72 13 78
2017 Information technology 47 32 11 7 4 0 0 79 11 107
2017 Evaluation 29 10 0 31 30 0 0 39 61 10
2017 Data sciences 47 34 0 10 10 0 0 80 20 20
2017 Policy 36 44 10 6 2 2 0 81 8 99
2017 Project management 61 30 4 0 4 0 0 92 4 23
2017 Other services to the public 33 29 21 8 8 0 0 62 16 13
2017 None of the above 31 34 10 12 10 1 1 67 23 158
2014 Client contact centre 27 29 10 20 11 0 4 57 32 28
2014 Federal regulators 16 34 17 28 6 0 0 49 34 18
2014 Communications or public affairs 25 49 14 9 2 0 0 75 11 63
2014 Access to information and privacy 17 40 11 28 5 0 0 57 32 18
2014 Security 17 61 0 17 5 0 0 78 22 19
2014 Library services 20 49 4 22 4 0 0 70 27 24
2014 Legal services 13 39 15 21 13 0 0 51 34 1880
2014 Administration and operations 24 44 10 9 12 0 0 68 21 287
2014 Human resources 34 30 13 10 13 0 1 65 23 135
2014 Financial management 14 48 13 15 10 1 0 63 25 116
2014 Procurement 17 50 16 11 0 0 5 71 12 18
2014 Information management 18 49 15 9 8 0 0 67 17 78
2014 Information technology 28 42 11 10 9 0 0 70 19 78
2014 Internal audit 53 31 0 0 16 0 0 84 16 13
2014 Other services to the public 16 41 4 18 22 0 0 57 39 24
2014 None of the above 25 37 11 17 9 0 1 63 26 198

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 28 25 9 0 0 0 67 9 21
2017 Federal regulators 21 16 48 6 6 5 0 38 12 19
2017 Communications or public affairs 41 21 23 13 0 0 2 63 13 57
2017 Access to information and privacy 41 44 4 11 0 0 0 85 11 23
2017 Security 32 54 9 0 4 0 0 86 4 21
2017 Science and technology 40 40 0 10 10 0 0 80 20 10
2017 Library services 25 42 17 11 4 0 0 67 15 25
2017 Legal services 24 38 18 13 7 0 0 62 20 1856
2017 Administration and operations 41 34 12 7 4 0 1 76 11 279
2017 Human resources 37 41 12 5 3 1 0 79 9 115
2017 Financial management 42 33 11 9 5 0 0 75 14 115
2017 Procurement 12 41 18 18 12 0 0 52 30 17
2017 Real property 47 22 9 11 11 0 0 69 22 10
2017 Information management 46 28 10 7 8 0 1 76 15 78
2017 Information technology 50 27 17 5 1 1 0 77 6 107
2017 Evaluation 49 20 10 0 20 0 0 70 20 10
2017 Data sciences 47 24 10 10 10 0 0 71 19 20
2017 Policy 43 42 9 4 2 0 0 85 6 99
2017 Project management 61 13 22 0 4 0 0 74 4 23
2017 Other services to the public 19 50 22 8 0 0 0 70 8 13
2017 None of the above 34 37 12 9 7 1 1 72 16 158
2014 Client contact centre 30 28 20 18 4 0 0 58 22 28
2014 Federal regulators 6 38 34 6 17 0 0 44 22 18
2014 Communications or public affairs 36 41 10 9 3 0 0 77 13 63
2014 Access to information and privacy 11 41 34 5 10 0 0 51 15 18
2014 Security 27 32 32 5 5 0 0 58 10 19
2014 Library services 37 29 17 4 13 0 0 66 17 24
2014 Legal services 20 38 17 16 9 0 0 58 25 1879
2014 Administration and operations 30 41 11 8 10 0 0 72 17 287
2014 Human resources 37 29 15 9 9 0 1 67 18 135
2014 Financial management 25 39 14 15 8 0 0 64 22 116
2014 Procurement 33 45 16 6 0 0 0 78 6 18
2014 Information management 25 40 14 14 7 0 0 65 21 78
2014 Information technology 28 37 19 12 4 0 0 65 16 78
2014 Internal audit 68 0 8 8 16 0 0 68 24 13
2014 Other services to the public 33 33 4 8 22 0 0 65 31 24
2014 None of the above 35 36 13 9 7 0 0 71 16 198

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 33 10 14 0 0 0 76 14 21
2017 Federal regulators 15 49 15 6 15 0 0 64 21 19
2017 Communications or public affairs 25 36 20 16 0 3 0 63 16 56
2017 Access to information and privacy 46 30 8 13 3 0 0 76 16 23
2017 Security 35 42 14 4 4 0 0 77 9 22
2017 Science and technology 40 30 0 20 10 0 0 70 30 10
2017 Library services 12 58 11 15 4 0 0 69 19 25
2017 Legal services 24 39 15 14 7 0 0 63 22 1855
2017 Administration and operations 41 36 12 8 4 0 0 77 12 280
2017 Human resources 38 42 9 7 4 0 0 80 11 115
2017 Financial management 40 37 11 5 7 0 0 77 12 117
2017 Procurement 12 30 41 12 6 0 0 41 18 17
2017 Real property 46 32 0 0 22 0 0 78 22 10
2017 Information management 43 32 13 8 4 0 0 75 11 78
2017 Information technology 41 34 18 6 0 0 0 76 6 107
2017 Data sciences 38 29 19 14 0 0 0 66 14 20
2017 Policy 35 50 5 7 3 0 0 85 10 99
2017 Project management 61 25 9 0 4 0 0 86 4 23
2017 Other services to the public 34 36 14 16 0 0 0 70 16 13
2017 None of the above 29 41 9 12 8 1 1 71 20 158
2014 Client contact centre 36 34 16 7 4 0 3 72 11 29
2014 Federal regulators 10 56 11 17 6 0 0 66 22 18
2014 Communications or public affairs 32 49 11 5 3 0 0 81 8 63
2014 Access to information and privacy 17 38 28 12 5 0 0 56 17 18
2014 Security 22 47 16 9 6 0 0 69 15 19
2014 Library services 38 15 14 11 22 0 0 53 33 24
2014 Legal services 21 39 16 16 8 0 0 61 24 1878
2014 Administration and operations 29 42 13 9 7 0 0 71 16 287
2014 Human resources 40 31 17 6 6 0 1 71 12 135
2014 Financial management 20 44 14 17 4 0 0 65 21 116
2014 Procurement 30 32 21 17 0 0 0 62 17 18
2014 Information management 28 36 19 9 7 1 0 65 16 78
2014 Information technology 23 46 9 9 11 1 0 70 21 78
2014 Internal audit 60 15 8 8 9 0 0 76 17 13
2014 Other services to the public 25 35 9 22 10 0 0 60 31 23
2014 None of the above 36 35 16 8 5 0 1 71 12 198

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 48 10 0 4 0 0 86 4 21
2017 Federal regulators 36 60 0 0 0 5 0 100 0 19
2017 Communications or public affairs 49 31 8 12 0 0 0 80 12 57
2017 Access to information and privacy 58 37 5 0 0 0 0 95 0 23
2017 Security 50 33 9 9 0 0 0 83 9 22
2017 Science and technology 50 20 10 0 20 0 0 70 20 10
2017 Library services 38 39 8 4 12 0 0 77 15 25
2017 Legal services 36 43 11 8 2 0 0 79 10 1847
2017 Administration and operations 42 42 9 5 3 0 0 84 8 281
2017 Human resources 34 49 9 4 5 0 0 83 9 115
2017 Financial management 37 45 9 5 4 0 0 82 9 117
2017 Procurement 12 60 17 6 6 0 0 71 12 17
2017 Real property 67 11 11 0 11 0 0 78 11 10
2017 Information management 47 32 7 7 6 0 0 79 14 78
2017 Information technology 50 34 8 6 1 0 0 85 7 107
2017 Evaluation 39 21 10 10 20 0 0 60 30 10
2017 Data sciences 32 43 10 5 10 0 0 76 15 20
2017 Policy 51 35 7 5 1 1 0 87 6 98
2017 Project management 70 21 0 0 9 0 0 91 9 23
2017 Other services to the public 49 29 15 0 0 0 7 84 0 13
2017 None of the above 48 32 9 5 5 0 0 80 11 158
2014 Client contact centre 36 44 19 0 0 0 0 81 0 29
2014 Federal regulators 44 39 6 11 0 0 0 83 11 18
2014 Communications or public affairs 45 37 12 5 2 0 0 81 6 63
2014 Access to information and privacy 38 44 17 0 0 0 0 83 0 18
2014 Security 33 53 5 10 0 0 0 85 10 19
2014 Library services 32 45 17 0 0 5 0 82 0 24
2014 Legal services 34 45 11 7 3 0 0 79 10 1879
2014 Administration and operations 39 38 11 7 5 0 0 77 12 286
2014 Human resources 47 31 10 8 3 0 1 78 11 135
2014 Financial management 27 50 12 6 4 0 1 78 10 116
2014 Procurement 29 55 5 5 5 0 0 84 11 18
2014 Information management 28 44 19 5 4 0 0 72 9 78
2014 Information technology 36 36 13 10 5 0 0 72 15 78
2014 Internal audit 61 15 8 0 16 0 0 76 16 13
2014 Other services to the public 40 30 17 13 0 0 0 70 13 24
2014 None of the above 48 32 12 6 2 0 0 79 9 197

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 33 14 10 0 0 0 77 10 21
2017 Federal regulators 17 48 15 15 6 0 0 64 21 19
2017 Communications or public affairs 38 41 10 5 7 0 0 78 12 57
2017 Access to information and privacy 22 31 29 0 18 0 0 53 18 23
2017 Security 10 37 27 22 4 0 0 47 26 22
2017 Science and technology 50 30 10 0 0 0 10 89 0 10
2017 Library services 33 44 4 8 8 4 0 80 16 25
2017 Legal services 20 37 22 13 7 0 0 58 20 1861
2017 Administration and operations 40 35 17 5 2 0 0 75 8 281
2017 Human resources 29 36 20 9 6 0 1 65 15 115
2017 Financial management 45 37 10 5 3 0 1 83 7 117
2017 Procurement 41 24 18 11 0 0 6 69 12 17
2017 Real property 39 22 17 22 0 0 0 61 22 10
2017 Information management 47 27 15 5 4 0 1 75 9 78
2017 Information technology 40 41 9 7 3 0 1 81 10 108
2017 Evaluation 29 51 20 0 0 0 0 80 0 10
2017 Data sciences 24 38 24 14 0 0 0 62 14 20
2017 Policy 24 32 23 13 9 0 0 56 22 99
2017 Project management 39 27 13 13 4 0 4 68 18 23
2017 Other services to the public 48 30 14 8 0 0 0 78 8 13
2017 None of the above 29 33 19 7 11 1 0 63 18 161
2014 Client contact centre 34 48 12 6 0 0 0 82 6 28
2014 Federal regulators 17 27 39 17 0 0 0 44 17 18
2014 Communications or public affairs 35 43 16 6 0 0 0 77 6 63
2014 Access to information and privacy 23 28 38 11 0 0 0 51 11 18
2014 Security 26 35 15 10 14 0 0 61 24 19
2014 Library services 26 21 38 11 4 0 0 47 15 24
2014 Legal services 20 35 24 12 9 0 0 56 20 1879
2014 Administration and operations 36 34 17 6 6 0 1 71 12 287
2014 Human resources 32 30 22 12 5 0 0 61 17 135
2014 Financial management 25 44 17 5 8 1 0 70 13 116
2014 Procurement 35 49 11 5 0 0 0 84 5 18
2014 Information management 34 30 24 7 3 0 3 66 10 78
2014 Information technology 23 41 13 11 10 0 1 65 22 78
2014 Internal audit 23 38 30 0 8 0 0 61 8 13
2014 Other services to the public 34 37 25 4 0 0 0 71 4 24
2014 None of the above 27 42 16 11 4 0 0 68 15 198

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 23 28 10 28 0 5 40 30 21
2017 Federal regulators 0 53 30 16 0 0 0 16 53 19
2017 Communications or public affairs 14 24 34 22 6 0 0 28 38 56
2017 Access to information and privacy 17 30 35 14 0 0 4 14 49 23
2017 Security 23 48 24 5 0 0 0 5 71 21
2017 Science and technology 10 20 60 0 0 0 10 0 33 10
2017 Library services 8 25 36 24 4 0 4 28 34 25
2017 Legal services 7 21 40 20 8 2 3 29 29 1854
2017 Administration and operations 9 20 38 21 9 1 3 30 30 281
2017 Human resources 11 37 29 16 5 2 0 22 49 114
2017 Financial management 7 23 44 9 10 1 6 20 32 115
2017 Procurement 12 24 45 6 6 0 6 13 39 16
2017 Real property 0 20 31 28 21 0 0 49 20 10
2017 Information management 11 19 41 18 8 2 1 26 31 77
2017 Information technology 6 20 41 18 11 0 5 30 28 107
2017 Evaluation 20 20 39 20 0 0 0 20 40 10
2017 Data sciences 19 18 43 15 5 0 0 20 37 20
2017 Policy 10 22 47 13 6 1 1 19 33 98
2017 Project management 4 21 35 31 5 0 4 37 27 23
2017 Other services to the public 9 0 25 26 18 0 22 56 12 11
2017 None of the above 11 25 32 18 10 1 3 29 38 160
2014 Client contact centre 6 39 25 23 4 4 0 27 47 29
2014 Federal regulators 34 17 33 11 6 0 0 17 51 18
2014 Communications or public affairs 6 18 44 19 13 0 0 32 24 63
2014 Access to information and privacy 20 23 34 17 6 0 0 23 43 18
2014 Security 10 29 33 11 11 0 6 23 42 19
2014 Library services 22 40 38 0 0 0 0 0 62 24
2014 Legal services 7 24 40 20 7 1 2 27 32 1874
2014 Administration and operations 11 26 37 17 7 0 1 25 38 287
2014 Human resources 11 31 37 15 3 0 3 19 43 135
2014 Financial management 12 41 31 10 3 2 2 13 54 115
2014 Procurement 11 21 43 19 0 0 6 20 34 18
2014 Information management 12 21 37 19 3 0 8 24 36 78
2014 Information technology 15 43 26 11 1 0 4 12 61 78
2014 Internal audit 8 0 47 30 8 0 8 40 9 13
2014 Other services to the public 12 31 17 32 4 0 4 38 45 24
2014 None of the above 9 25 33 19 8 3 4 28 36 197

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 5 38 14 19 9 5 39 17 21
2017 Federal regulators 0 21 43 32 5 0 0 37 21 19
2017 Communications or public affairs 10 24 28 23 13 2 0 36 35 56
2017 Access to information and privacy 0 7 20 31 18 14 8 64 10 23
2017 Security 10 15 46 9 15 5 0 25 27 20
2017 Science and technology 10 10 10 50 10 0 10 67 22 10
2017 Library services 4 10 38 29 12 0 7 44 15 25
2017 Legal services 7 15 27 27 16 4 3 46 24 1852
2017 Administration and operations 5 13 26 28 18 3 5 51 20 281
2017 Human resources 11 15 27 28 12 6 2 43 27 114
2017 Financial management 8 15 30 25 15 2 5 42 25 115
2017 Procurement 30 19 25 7 12 0 6 21 52 16
2017 Real property 0 0 62 8 19 0 11 30 0 10
2017 Information management 9 20 23 23 20 4 1 45 31 77
2017 Information technology 6 21 27 25 16 1 5 44 28 108
2017 Evaluation 30 20 0 20 29 0 0 49 51 10
2017 Data sciences 10 5 14 36 30 5 0 69 15 20
2017 Policy 1 14 28 38 15 1 3 55 16 98
2017 Project management 0 9 32 32 18 4 4 55 10 22
2017 Other services to the public 9 16 15 15 25 0 20 50 31 12
2017 None of the above 9 11 30 21 20 3 6 45 22 158
2014 Client contact centre 7 24 28 13 25 3 0 39 31 28
2014 Federal regulators 12 12 58 12 6 0 0 18 24 17
2014 Communications or public affairs 3 14 29 36 17 0 0 54 17 63
2014 Access to information and privacy 10 6 33 27 23 0 0 50 17 18
2014 Security 0 30 32 10 11 6 12 25 36 19
2014 Library services 13 28 37 17 4 0 0 21 42 24
2014 Legal services 8 17 31 26 12 2 3 40 27 1873
2014 Administration and operations 9 17 29 24 13 3 4 40 29 286
2014 Human resources 10 19 36 20 12 1 1 33 31 135
2014 Financial management 14 26 41 9 6 3 0 16 41 116
2014 Procurement 11 16 51 11 0 0 11 12 30 18
2014 Information management 11 16 38 15 8 4 8 27 31 78
2014 Information technology 19 22 25 24 6 1 3 32 42 78
2014 Internal audit 8 0 16 45 15 7 8 71 9 13
2014 Other services to the public 13 25 21 25 8 0 8 36 42 24
2014 None of the above 4 16 25 25 20 3 5 50 22 197

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 10 43 14 33 0 0 47 10 21
2017 Federal regulators 17 25 27 27 0 0 5 29 43 19
2017 Communications or public affairs 15 23 35 17 8 0 2 25 39 57
2017 Access to information and privacy 15 13 44 23 0 0 4 24 30 23
2017 Security 19 35 32 9 5 0 0 14 54 21
2017 Science and technology 10 20 60 0 10 0 0 10 30 10
2017 Library services 19 37 15 4 18 4 4 23 60 25
2017 Legal services 16 21 33 18 8 2 3 27 38 1852
2017 Administration and operations 16 27 27 18 9 0 3 29 44 281
2017 Human resources 23 24 31 13 4 4 1 18 50 114
2017 Financial management 12 25 34 19 6 1 4 26 38 116
2017 Procurement 24 25 32 13 0 0 6 14 52 16
2017 Real property 11 39 28 11 11 0 0 22 50 10
2017 Information management 17 16 29 13 13 6 5 30 38 77
2017 Information technology 13 22 30 20 11 2 3 33 36 107
2017 Evaluation 20 30 29 10 10 0 0 20 51 10
2017 Data sciences 19 24 32 0 15 5 5 16 49 20
2017 Policy 18 24 32 16 6 2 2 23 44 99
2017 Project management 17 36 18 19 5 0 4 25 56 22
2017 Other services to the public 25 7 23 8 8 0 29 22 46 12
2017 None of the above 19 18 28 16 13 1 5 31 39 161
2014 Client contact centre 26 17 25 14 7 10 0 23 49 28
2014 Federal regulators 11 27 28 28 0 0 6 30 40 18
2014 Communications or public affairs 19 24 27 16 11 3 0 28 44 63
2014 Access to information and privacy 10 29 11 27 23 0 0 50 39 18
2014 Security 15 31 26 17 11 0 0 28 46 19
2014 Library services 33 24 16 18 9 0 0 26 57 24
2014 Legal services 17 26 32 17 5 1 2 23 44 1876
2014 Administration and operations 23 24 28 11 8 2 4 20 50 286
2014 Human resources 37 24 26 9 3 0 1 12 62 135
2014 Financial management 28 30 27 8 3 3 1 12 60 116
2014 Procurement 27 27 24 11 5 0 6 18 57 18
2014 Information management 23 21 21 18 7 1 8 28 49 78
2014 Information technology 29 26 26 11 5 0 3 17 56 78
2014 Internal audit 8 9 53 22 0 0 8 24 18 13
2014 Other services to the public 35 17 26 17 0 0 4 17 55 23
2014 None of the above 20 21 27 13 10 5 4 25 45 198

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 18 29 20 28 0 0 48 23 21
2017 Federal regulators 20 48 26 6 0 0 0 6 68 19
2017 Communications or public affairs 5 26 37 16 16 0 0 32 31 56
2017 Access to information and privacy 20 18 30 23 4 0 4 29 40 23
2017 Security 0 23 42 25 10 0 0 35 23 21
2017 Science and technology 0 10 40 10 40 0 0 50 10 10
2017 Library services 8 36 34 12 10 0 0 21 44 25
2017 Legal services 8 22 40 22 6 0 2 29 30 1847
2017 Administration and operations 4 19 33 28 12 1 2 42 24 281
2017 Human resources 14 22 39 17 7 1 0 24 36 114
2017 Financial management 9 12 34 27 14 1 4 42 22 114
2017 Procurement 18 19 38 12 6 0 6 20 39 16
2017 Real property 11 11 20 47 11 0 0 58 22 10
2017 Information management 3 14 20 27 30 1 5 61 17 76
2017 Information technology 6 16 32 26 14 1 4 42 24 107
2017 Evaluation 0 10 29 31 30 0 0 61 10 10
2017 Data sciences 10 19 37 20 10 0 5 31 30 20
2017 Policy 21 29 27 15 7 1 0 23 50 99
2017 Project management 4 8 52 22 9 0 4 32 13 23
2017 Other services to the public 9 0 33 17 9 0 31 37 14 11
2017 None of the above 12 21 30 17 12 1 6 32 36 161
2014 Client contact centre 9 14 40 20 10 0 7 33 25 28
2014 Federal regulators 34 22 44 0 0 0 0 0 56 18
2014 Communications or public affairs 8 20 38 24 9 0 0 33 29 63
2014 Access to information and privacy 12 29 30 24 6 0 0 29 40 17
2014 Security 5 25 42 22 6 0 0 28 30 19
2014 Library services 8 13 44 21 9 0 5 31 22 24
2014 Legal services 8 22 41 21 6 0 1 27 31 1862
2014 Administration and operations 11 19 32 22 12 2 3 35 31 284
2014 Human resources 12 20 42 18 7 0 0 25 32 135
2014 Financial management 16 27 32 14 9 2 0 23 44 115
2014 Procurement 11 32 35 11 5 0 6 17 46 18
2014 Information management 8 16 30 25 10 1 9 39 28 78
2014 Information technology 22 13 38 20 5 0 3 25 35 78
2014 Internal audit 8 0 23 46 15 0 8 66 9 13
2014 Other services to the public 13 14 40 25 0 0 9 28 29 23
2014 None of the above 12 19 34 20 11 1 3 32 33 197

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 5 24 19 38 0 0 57 19 21
2017 Federal regulators 12 49 17 22 0 0 0 22 61 18
2017 Communications or public affairs 17 35 24 16 8 0 0 25 52 56
2017 Access to information and privacy 24 31 13 22 4 0 4 28 58 23
2017 Security 22 20 39 19 0 0 0 19 42 21
2017 Science and technology 10 30 30 20 10 0 0 30 40 10
2017 Library services 41 23 21 8 7 0 0 15 63 25
2017 Legal services 18 27 28 14 8 1 2 23 48 1850
2017 Administration and operations 12 25 26 17 15 1 4 34 39 279
2017 Human resources 23 27 28 12 6 1 3 18 52 114
2017 Financial management 9 16 37 17 14 1 6 33 27 115
2017 Procurement 12 38 32 6 6 0 6 13 53 16
2017 Real property 22 0 57 0 21 0 0 21 22 10
2017 Information management 16 23 20 20 16 1 4 37 41 78
2017 Information technology 17 29 18 16 16 0 4 33 48 108
2017 Evaluation 21 20 29 10 20 0 0 30 41 10
2017 Data sciences 19 14 9 30 20 0 8 54 37 20
2017 Policy 27 28 21 17 4 2 1 22 57 98
2017 Project management 19 22 22 18 15 0 4 34 42 22
2017 Other services to the public 18 8 17 17 8 0 31 37 38 11
2017 None of the above 18 22 33 11 11 2 3 23 42 161
2014 Client contact centre 20 20 25 13 15 0 6 29 43 28
2014 Federal regulators 30 30 34 0 6 0 0 6 60 17
2014 Communications or public affairs 11 27 30 14 14 2 2 29 40 63
2014 Access to information and privacy 26 40 22 5 0 0 6 6 71 18
2014 Security 19 37 20 6 17 0 0 23 56 19
2014 Library services 42 41 13 0 4 0 0 4 83 24
2014 Legal services 23 31 28 11 4 0 1 16 55 1873
2014 Administration and operations 21 24 27 16 8 2 3 25 47 286
2014 Human resources 30 28 23 12 5 1 1 17 59 135
2014 Financial management 26 34 23 9 3 3 2 12 63 115
2014 Procurement 11 38 24 17 5 0 6 24 51 18
2014 Information management 15 39 22 8 7 3 7 16 60 78
2014 Information technology 37 22 23 12 5 0 1 17 59 78
2014 Internal audit 8 0 32 15 30 0 15 53 9 13
2014 Other services to the public 18 17 33 20 4 0 8 27 37 24
2014 None of the above 24 21 22 15 12 2 4 28 48 198

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 18 25 19 27 0 0 46 29 21
2017 Federal regulators 0 22 43 10 10 5 10 24 26 19
2017 Communications or public affairs 12 31 25 18 10 2 4 29 45 57
2017 Access to information and privacy 4 17 42 17 15 0 4 33 22 23
2017 Security 9 31 31 19 5 0 5 25 42 21
2017 Science and technology 0 0 40 30 30 0 0 60 0 10
2017 Library services 12 29 36 11 8 0 4 20 42 25
2017 Legal services 9 19 29 23 13 3 4 39 31 1856
2017 Administration and operations 8 19 30 25 11 3 4 38 29 280
2017 Human resources 15 18 24 25 7 8 3 36 37 114
2017 Financial management 11 30 25 17 10 3 5 29 44 115
2017 Procurement 34 30 6 12 13 0 6 26 68 17
2017 Real property 22 9 22 9 27 0 11 41 35 10
2017 Information management 13 13 24 19 17 5 9 42 30 75
2017 Information technology 6 14 31 20 21 2 4 45 22 108
2017 Evaluation 30 10 39 10 10 0 0 20 40 10
2017 Data sciences 14 9 10 24 29 5 8 62 27 20
2017 Policy 6 19 29 20 19 4 2 42 27 99
2017 Project management 5 18 23 36 14 0 4 52 24 22
2017 Other services to the public 18 17 17 17 0 9 22 25 50 11
2017 None of the above 11 12 30 21 16 5 6 41 26 160
2014 Client contact centre 13 25 29 13 18 0 3 32 39 28
2014 Federal regulators 6 11 61 11 6 6 0 18 18 18
2014 Communications or public affairs 0 11 29 30 24 2 5 58 12 63
2014 Access to information and privacy 10 33 28 16 6 0 6 24 46 18
2014 Security 10 27 21 6 24 6 6 34 42 18
2014 Library services 13 11 46 25 4 0 0 30 24 24
2014 Legal services 8 15 33 27 11 2 4 41 24 1872
2014 Administration and operations 12 15 33 22 12 3 2 36 29 286
2014 Human resources 13 13 38 22 11 2 2 34 26 135
2014 Financial management 13 27 29 20 5 3 4 27 42 116
2014 Procurement 16 16 27 24 5 0 11 33 36 18
2014 Information management 11 21 27 20 8 1 12 32 37 78
2014 Information technology 13 19 22 25 14 3 5 42 34 78
2014 Internal audit 8 9 15 15 38 0 15 63 20 13
2014 Other services to the public 17 17 12 21 26 0 8 50 37 24
2014 None of the above 10 14 29 23 15 4 5 41 27 195

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 19 43 5 32 0 0 37 19 21
2017 Federal regulators 11 37 16 11 6 9 10 21 60 19
2017 Communications or public affairs 14 13 42 12 11 7 2 25 29 57
2017 Access to information and privacy 4 28 35 14 9 0 10 25 35 23
2017 Security 23 18 49 4 5 0 0 9 41 22
2017 Science and technology 10 10 40 30 10 0 0 40 20 10
2017 Library services 19 29 36 4 0 8 4 4 55 25
2017 Legal services 18 24 32 13 7 3 2 21 45 1850
2017 Administration and operations 12 23 29 20 11 2 3 32 37 281
2017 Human resources 16 26 34 11 8 4 1 20 44 114
2017 Financial management 8 28 33 16 7 3 4 25 39 116
2017 Procurement 24 19 37 0 0 0 19 0 54 16
2017 Real property 31 0 39 19 11 0 0 30 31 10
2017 Information management 8 20 34 14 17 3 5 34 30 77
2017 Information technology 5 28 29 19 15 1 3 36 34 108
2017 Evaluation 10 40 29 10 10 0 0 20 51 10
2017 Data sciences 24 19 24 14 5 5 8 22 49 20
2017 Policy 16 24 36 13 8 3 0 21 41 98
2017 Project management 5 30 38 8 14 0 4 24 36 23
2017 Other services to the public 18 8 25 0 17 0 31 25 38 11
2017 None of the above 14 22 33 10 13 4 4 25 39 161
2014 Client contact centre 24 14 29 14 8 11 0 25 43 27
2014 Federal regulators 18 24 40 12 0 0 6 13 44 17
2014 Communications or public affairs 16 18 27 20 16 2 2 37 35 63
2014 Access to information and privacy 10 12 34 28 5 5 6 38 24 18
2014 Security 10 14 48 11 11 6 0 24 25 19
2014 Library services 30 28 24 14 4 0 0 18 58 24
2014 Legal services 20 26 32 13 5 3 2 18 48 1873
2014 Administration and operations 18 27 30 12 10 2 3 22 47 286
2014 Human resources 21 23 37 10 5 1 3 15 46 135
2014 Financial management 18 35 32 10 1 3 1 11 55 116
2014 Procurement 21 21 32 13 5 0 6 20 46 18
2014 Information management 19 22 25 17 6 3 9 25 46 78
2014 Information technology 20 24 32 12 3 4 5 16 49 78
2014 Internal audit 8 9 53 15 8 0 8 25 18 13
2014 Other services to the public 30 13 34 16 0 0 8 17 46 24
2014 None of the above 19 21 26 15 9 5 5 26 45 198
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 58 23 15 5 0 0 0 81 5 21
2017 Federal regulators 73 21 6 0 0 0 0 94 0 19
2017 Communications or public affairs 72 27 0 0 2 0 0 98 2 57
2017 Access to information and privacy 75 20 0 5 0 0 0 95 5 23
2017 Security 53 33 4 4 5 0 0 86 10 22
2017 Science and technology 60 30 0 10 0 0 0 90 10 10
2017 Library services 52 30 14 4 0 0 0 83 4 25
2017 Legal services 68 17 5 5 3 0 2 87 8 1861
2017 Administration and operations 68 20 6 2 1 0 2 90 3 280
2017 Human resources 62 21 3 7 5 0 4 85 12 114
2017 Financial management 70 15 7 5 1 0 2 87 6 116
2017 Procurement 47 36 6 6 6 0 0 82 12 17
2017 Real property 79 21 0 0 0 0 0 100 0 10
2017 Information management 76 17 4 0 1 0 1 94 1 78
2017 Information technology 67 17 9 5 3 0 0 83 8 108
2017 Evaluation 70 10 0 0 10 0 10 89 11 10
2017 Data sciences 66 15 5 5 10 0 0 80 15 20
2017 Policy 77 19 3 0 1 0 1 96 1 98
2017 Project management 74 17 0 4 5 0 0 91 9 23
2017 Other services to the public 71 14 0 8 0 0 7 91 9 13
2017 None of the above 65 17 6 8 1 0 3 84 9 161
2014 Client contact centre 57 14 13 12 0 0 4 74 13 28
2014 Federal regulators 67 27 0 6 0 0 0 94 6 18
2014 Communications or public affairs 76 19 3 0 2 0 0 95 2 63
2014 Access to information and privacy 56 39 5 0 0 0 0 95 0 18
2014 Security 52 32 12 0 0 0 5 88 0 19
2014 Library services 73 23 0 0 0 0 4 100 0 24
2014 Legal services 71 15 4 4 2 0 3 89 7 1878
2014 Administration and operations 72 17 2 4 3 0 1 90 7 286
2014 Human resources 71 18 2 2 5 0 2 91 6 135
2014 Financial management 67 22 4 4 2 0 0 90 6 116
2014 Procurement 62 33 5 0 0 0 0 95 0 18
2014 Information management 71 12 6 4 3 1 3 87 7 78
2014 Information technology 64 18 8 6 1 0 3 84 8 78
2014 Internal audit 69 24 8 0 0 0 0 92 0 13
2014 Other services to the public 61 13 8 4 4 0 9 82 9 24
2014 None of the above 70 16 5 6 0 0 3 89 6 198

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 28 24 0 9 5 5 63 10 21
2017 Federal regulators 21 37 21 17 5 0 0 58 21 19
2017 Communications or public affairs 18 22 23 9 12 6 10 48 25 57
2017 Access to information and privacy 58 12 12 4 0 5 9 81 5 23
2017 Security 31 32 5 24 4 4 0 65 30 22
2017 Science and technology 10 60 10 10 0 10 0 78 11 10
2017 Library services 23 41 13 4 4 7 7 76 9 25
2017 Legal services 17 28 17 15 10 9 4 52 28 1858
2017 Administration and operations 33 27 16 9 7 4 4 65 17 281
2017 Human resources 23 33 18 8 4 8 5 65 14 114
2017 Financial management 34 29 19 3 5 6 5 70 9 116
2017 Procurement 0 23 35 19 23 0 0 23 41 17
2017 Real property 69 11 9 0 11 0 0 80 11 10
2017 Information management 35 30 12 8 8 3 4 70 17 78
2017 Information technology 41 26 15 6 3 3 7 74 10 108
2017 Evaluation 10 19 10 11 30 10 10 36 51 10
2017 Data sciences 22 25 14 5 14 5 15 58 24 20
2017 Policy 32 29 8 14 8 8 1 68 24 99
2017 Project management 48 17 13 0 9 4 8 75 11 23
2017 Other services to the public 15 8 14 14 30 7 12 29 54 13
2017 None of the above 20 26 21 9 12 5 7 52 24 161
2014 Client contact centre 35 23 15 11 11 3 3 62 23 29
2014 Federal regulators 22 44 0 22 0 6 6 75 25 18
2014 Communications or public affairs 52 22 13 5 2 3 3 79 7 63
2014 Access to information and privacy 27 27 17 16 6 0 6 58 24 18
2014 Security 11 36 20 26 6 0 0 47 32 19
2014 Library services 41 33 14 0 4 4 4 81 4 24
2014 Legal services 25 28 17 12 8 7 3 59 23 1880
2014 Administration and operations 29 31 14 10 8 5 3 65 20 287
2014 Human resources 44 24 16 9 4 1 2 70 13 135
2014 Financial management 32 28 15 11 6 4 3 65 19 116
2014 Procurement 50 21 5 12 0 5 5 80 13 18
2014 Information management 20 35 20 5 9 8 3 62 16 78
2014 Information technology 32 29 14 10 4 4 6 68 16 78
2014 Internal audit 46 15 8 16 8 8 0 66 26 13
2014 Other services to the public 20 11 21 13 31 0 4 33 45 24
2014 None of the above 28 25 12 12 12 5 5 60 27 198

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 38 14 0 9 0 0 77 9 21
2017 Federal regulators 26 47 22 0 5 0 0 73 5 19
2017 Communications or public affairs 33 35 13 9 9 2 0 69 18 57
2017 Access to information and privacy 62 20 5 8 0 5 0 86 9 23
2017 Security 40 22 28 9 0 0 0 63 9 22
2017 Science and technology 30 30 10 20 10 0 0 60 30 10
2017 Library services 43 38 0 15 4 0 0 81 19 25
2017 Legal services 29 33 13 12 9 2 0 64 22 1860
2017 Administration and operations 46 29 9 12 4 0 0 75 16 281
2017 Human resources 48 34 7 4 6 1 0 83 10 114
2017 Financial management 45 36 7 5 6 1 0 82 11 116
2017 Procurement 17 30 24 17 12 0 0 48 29 17
2017 Real property 58 20 0 0 22 0 0 78 22 10
2017 Information management 48 32 4 9 5 2 0 82 14 78
2017 Information technology 54 30 9 5 3 0 0 83 8 108
2017 Evaluation 10 29 10 20 30 0 0 39 51 10
2017 Data sciences 37 30 14 5 10 5 0 70 15 20
2017 Policy 42 28 10 9 8 2 0 72 18 99
2017 Project management 65 18 4 8 4 0 0 83 12 23
2017 Other services to the public 34 15 0 29 15 7 0 53 47 13
2017 None of the above 35 34 10 10 9 3 0 71 19 161
2014 Client contact centre 34 39 10 16 0 0 0 73 16 29
2014 Federal regulators 39 39 6 16 0 0 0 79 16 18
2014 Communications or public affairs 54 30 5 7 5 0 0 84 11 63
2014 Access to information and privacy 50 17 22 11 0 0 0 67 11 18
2014 Security 30 28 10 22 11 0 0 58 32 19
2014 Library services 61 30 5 0 4 0 0 91 4 24
2014 Legal services 35 32 11 12 8 2 0 69 20 1880
2014 Administration and operations 38 34 7 12 8 2 0 73 20 286
2014 Human resources 51 27 9 7 6 1 0 78 13 135
2014 Financial management 49 27 7 13 3 1 0 76 17 116
2014 Procurement 45 33 5 5 6 0 5 82 12 18
2014 Information management 38 37 10 7 4 1 3 78 11 78
2014 Information technology 41 38 8 8 5 1 0 79 13 78
2014 Internal audit 53 8 7 8 16 8 0 66 26 13
2014 Other services to the public 40 4 13 8 34 0 0 44 43 24
2014 None of the above 41 29 9 11 8 2 1 71 20 198

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 38 19 5 9 0 0 67 14 21
2017 Federal regulators 31 42 28 0 0 0 0 72 0 19
2017 Communications or public affairs 25 41 20 3 9 2 0 67 12 57
2017 Access to information and privacy 36 43 13 4 4 0 0 79 8 23
2017 Security 35 27 14 14 5 0 4 66 19 22
2017 Science and technology 40 10 20 20 10 0 0 50 30 10
2017 Library services 27 36 14 19 0 0 4 66 20 25
2017 Legal services 25 37 15 15 7 2 0 63 22 1858
2017 Administration and operations 36 36 14 9 4 1 0 73 13 281
2017 Human resources 41 35 7 7 6 4 0 79 13 113
2017 Financial management 36 36 15 4 6 1 1 74 10 116
2017 Procurement 6 24 35 18 18 0 0 30 35 17
2017 Real property 58 11 9 22 0 0 0 69 22 10
2017 Information management 33 41 10 10 4 2 0 75 14 78
2017 Information technology 47 26 13 8 2 3 0 76 10 108
2017 Evaluation 19 41 0 30 10 0 0 60 40 10
2017 Data sciences 42 39 10 5 5 0 0 81 10 20
2017 Policy 40 32 9 18 0 1 0 73 18 99
2017 Project management 47 40 4 5 4 0 0 87 9 23
2017 Other services to the public 34 22 22 0 15 7 0 61 16 13
2017 None of the above 32 34 11 16 6 2 0 67 22 161
2014 Client contact centre 29 51 6 14 0 0 0 80 14 29
2014 Federal regulators 28 66 0 0 6 0 0 94 6 18
2014 Communications or public affairs 44 28 8 14 2 1 2 75 17 63
2014 Access to information and privacy 15 46 17 16 5 0 0 62 21 18
2014 Security 11 48 20 15 5 0 0 59 20 19
2014 Library services 33 46 7 13 0 0 0 79 13 24
2014 Legal services 28 42 12 13 4 1 0 71 17 1879
2014 Administration and operations 28 40 16 10 4 2 0 70 13 287
2014 Human resources 39 37 8 9 6 0 1 77 15 135
2014 Financial management 27 38 12 16 4 3 0 67 20 116
2014 Procurement 24 44 27 5 0 0 0 68 5 18
2014 Information management 20 45 17 10 4 2 1 68 15 78
2014 Information technology 33 41 10 8 5 3 0 76 13 78
2014 Internal audit 30 61 9 0 0 0 0 91 0 13
2014 Other services to the public 28 30 8 13 21 0 0 58 34 24
2014 None of the above 35 38 10 11 3 2 0 75 15 198

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 44 20 4 5 5 5 69 10 21
2017 Federal regulators 31 31 21 6 6 6 0 66 12 19
2017 Communications or public affairs 24 16 20 12 7 20 0 51 24 57
2017 Access to information and privacy 35 30 8 13 4 9 0 72 19 23
2017 Security 32 27 18 19 0 4 0 62 20 22
2017 Science and technology 30 30 30 0 10 0 0 60 10 10
2017 Library services 11 41 12 4 8 25 0 69 15 25
2017 Legal services 18 25 14 16 14 13 1 49 35 1860
2017 Administration and operations 33 29 16 10 5 7 1 67 16 280
2017 Human resources 29 38 11 10 2 8 1 74 13 115
2017 Financial management 35 22 13 14 7 8 1 62 23 117
2017 Procurement 6 35 24 13 18 6 0 43 32 17
2017 Real property 38 9 0 22 11 20 0 59 41 10
2017 Information management 40 21 12 9 1 17 0 73 12 78
2017 Information technology 31 28 14 10 4 12 1 67 16 107
2017 Data sciences 29 24 5 5 10 28 0 73 20 20
2017 Policy 39 25 14 11 2 9 0 71 14 98
2017 Project management 40 27 0 17 4 13 0 76 24 23
2017 Other services to the public 19 7 29 7 16 22 0 33 30 13
2017 None of the above 24 26 11 15 13 9 1 56 31 160
2014 Client contact centre 30 33 7 24 0 7 0 67 26 29
2014 Federal regulators 17 51 17 10 6 0 0 67 16 18
2014 Communications or public affairs 40 22 15 10 3 8 3 69 14 63
2014 Access to information and privacy 33 23 22 16 5 0 0 56 22 18
2014 Security 11 31 36 11 5 6 0 45 16 19
2014 Library services 25 42 8 17 0 9 0 73 19 24
2014 Legal services 23 25 15 14 10 13 1 56 27 1879
2014 Administration and operations 30 26 15 9 7 11 2 64 18 287
2014 Human resources 41 28 10 10 6 4 2 72 17 135
2014 Financial management 27 28 13 12 10 9 0 61 25 116
2014 Procurement 24 38 22 5 5 0 5 65 11 18
2014 Information management 26 20 17 18 5 10 4 53 27 78
2014 Information technology 30 27 14 10 13 4 1 61 24 78
2014 Internal audit 30 54 0 16 0 0 0 84 16 13
2014 Other services to the public 32 21 13 8 17 8 0 58 27 24
2014 None of the above 31 26 10 9 7 15 1 69 19 198

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 30 24 14 9 18 0 42 28 21
2017 Federal regulators 0 22 25 22 21 10 0 24 47 19
2017 Communications or public affairs 13 13 15 20 12 23 3 35 44 57
2017 Access to information and privacy 23 17 8 12 13 19 8 55 34 23
2017 Security 9 33 23 23 4 5 4 46 30 22
2017 Science and technology 0 30 30 20 10 10 0 34 33 10
2017 Library services 0 42 17 16 10 15 0 50 30 25
2017 Legal services 7 15 15 24 17 22 1 29 52 1859
2017 Administration and operations 16 22 22 16 7 13 4 46 28 281
2017 Human resources 10 27 14 17 8 21 3 49 33 115
2017 Financial management 21 22 19 11 9 18 1 53 24 117
2017 Procurement 0 17 12 30 35 6 0 18 69 17
2017 Real property 29 0 0 22 22 18 9 40 60 10
2017 Information management 9 18 20 13 9 25 5 39 32 78
2017 Information technology 15 24 24 10 4 17 6 50 19 107
2017 Evaluation 10 39 10 10 30 0 0 49 40 10
2017 Data sciences 5 19 10 15 10 42 0 41 42 20
2017 Policy 11 21 14 16 14 22 3 42 40 98
2017 Project management 26 31 8 9 14 8 4 65 25 23
2017 Other services to the public 0 7 29 14 16 34 0 11 46 13
2017 None of the above 10 20 19 21 10 18 2 38 39 160
2014 Client contact centre 7 40 19 13 7 14 0 54 23 29
2014 Federal regulators 6 17 22 6 10 39 0 37 26 18
2014 Communications or public affairs 21 21 17 13 6 22 0 53 25 63
2014 Access to information and privacy 10 28 17 33 5 6 0 41 41 18
2014 Security 11 16 17 25 11 16 5 34 44 19
2014 Library services 12 21 21 21 4 21 0 43 31 24
2014 Legal services 7 18 17 23 15 19 1 31 49 1880
2014 Administration and operations 14 25 18 12 13 16 3 48 30 287
2014 Human resources 20 26 18 17 7 7 5 53 27 135
2014 Financial management 16 17 18 17 11 17 4 42 36 116
2014 Procurement 16 17 21 5 11 24 5 47 23 18
2014 Information management 8 16 21 15 14 19 7 32 39 78
2014 Information technology 6 27 15 10 11 25 5 47 31 78
2014 Internal audit 23 37 8 8 0 24 0 79 11 13
2014 Other services to the public 7 0 16 27 33 12 4 9 72 24
2014 None of the above 9 19 13 22 13 21 3 37 46 197

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 52 15 0 0 0 0 85 0 21
2017 Federal regulators 37 48 5 10 0 0 0 84 10 19
2017 Communications or public affairs 54 34 3 7 2 0 0 88 8 57
2017 Access to information and privacy 57 38 5 0 0 0 0 95 0 23
2017 Security 27 59 14 0 0 0 0 86 0 22
2017 Science and technology 30 30 20 10 10 0 0 60 20 10
2017 Library services 56 44 0 0 0 0 0 100 0 25
2017 Legal services 38 42 7 9 3 0 0 80 13 1855
2017 Administration and operations 48 34 9 5 3 1 0 82 8 281
2017 Human resources 47 39 5 6 3 0 0 86 9 115
2017 Financial management 51 39 4 4 2 0 0 90 6 117
2017 Procurement 0 36 18 29 12 6 0 38 44 17
2017 Real property 69 31 0 0 0 0 0 100 0 10
2017 Information management 58 26 8 4 5 0 0 83 9 78
2017 Information technology 53 31 6 6 2 1 0 86 8 107
2017 Evaluation 29 30 21 0 20 0 0 59 20 10
2017 Data sciences 61 19 15 0 5 0 0 81 5 20
2017 Policy 56 27 4 9 3 0 0 84 12 97
2017 Project management 61 25 4 0 9 0 0 86 9 23
2017 Other services to the public 27 36 14 8 15 0 0 63 23 13
2017 None of the above 41 42 6 7 3 0 0 84 10 159
2014 Client contact centre 33 39 14 7 7 0 0 72 14 29
2014 Federal regulators 45 44 6 6 0 0 0 89 6 18
2014 Communications or public affairs 65 29 3 3 0 0 0 94 3 63
2014 Access to information and privacy 32 38 23 0 6 0 0 71 6 18
2014 Security 21 61 12 6 0 0 0 82 6 19
2014 Library services 62 29 5 0 4 0 0 91 4 24
2014 Legal services 40 42 8 7 3 0 0 82 10 1880
2014 Administration and operations 39 42 8 7 3 0 0 81 10 287
2014 Human resources 53 33 7 4 1 0 0 87 6 135
2014 Financial management 48 41 2 5 3 1 0 90 8 116
2014 Procurement 40 44 11 5 0 0 0 83 5 18
2014 Information management 45 33 13 5 3 1 0 79 8 78
2014 Information technology 47 36 9 5 1 1 0 84 6 78
2014 Internal audit 54 30 7 9 0 0 0 84 9 13
2014 Other services to the public 44 13 13 17 13 0 0 57 30 24
2014 None of the above 39 36 8 12 4 0 0 76 17 198
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 34 15 9 5 0 0 72 13 21
2017 Federal regulators 21 37 26 11 5 0 0 58 16 19
2017 Communications or public affairs 53 25 12 10 0 0 0 78 10 57
2017 Access to information and privacy 41 22 20 12 0 0 4 66 13 23
2017 Security 54 19 14 9 4 0 0 73 14 22
2017 Science and technology 20 40 10 20 10 0 0 60 30 10
2017 Library services 21 44 19 12 4 0 0 65 16 25
2017 Legal services 31 38 12 10 7 1 0 70 18 1857
2017 Administration and operations 45 38 9 4 3 0 1 83 7 280
2017 Human resources 41 43 9 6 1 0 0 84 7 115
2017 Financial management 43 36 8 6 7 0 0 79 13 117
2017 Procurement 17 42 23 6 6 0 6 63 12 17
2017 Real property 48 41 0 11 0 0 0 89 11 10
2017 Information management 40 38 9 5 4 3 1 82 9 78
2017 Information technology 45 39 13 1 2 0 0 84 3 108
2017 Evaluation 39 41 10 10 0 0 0 80 10 10
2017 Data sciences 38 43 10 5 5 0 0 81 10 20
2017 Policy 47 27 6 10 9 1 0 75 19 99
2017 Project management 75 13 8 0 4 0 0 87 4 23
2017 Other services to the public 26 43 0 22 8 0 0 70 30 13
2017 None of the above 36 33 13 10 8 0 1 69 18 161
2014 Client contact centre 29 44 10 10 3 4 0 76 13 29
2014 Federal regulators 28 38 22 11 0 0 0 66 11 18
2014 Communications or public affairs 57 29 5 5 5 0 0 86 9 63
2014 Access to information and privacy 50 24 15 5 5 0 0 74 11 18
2014 Security 28 45 16 6 5 0 0 73 11 19
2014 Library services 29 42 13 12 4 0 0 71 16 24
2014 Legal services 33 38 12 11 6 0 0 71 17 1880
2014 Administration and operations 43 32 12 8 4 0 1 76 12 287
2014 Human resources 41 35 13 5 4 0 1 77 9 135
2014 Financial management 41 30 14 8 3 2 1 74 12 116
2014 Procurement 46 38 5 5 6 0 0 83 11 18
2014 Information management 33 34 17 5 5 5 1 71 11 78
2014 Information technology 32 51 6 6 3 0 1 84 9 78
2014 Internal audit 45 31 0 0 24 0 0 76 24 13
2014 Other services to the public 20 34 17 4 22 0 4 56 27 24
2014 None of the above 41 33 9 12 4 1 0 75 16 198

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 34 9 0 9 0 0 82 9 21
2017 Federal regulators 21 48 20 11 0 0 0 69 11 19
2017 Communications or public affairs 54 20 15 9 2 0 0 75 10 57
2017 Access to information and privacy 59 12 17 7 0 0 4 74 8 23
2017 Security 50 31 9 9 0 0 0 82 9 22
2017 Science and technology 50 20 20 10 0 0 0 70 10 10
2017 Library services 30 31 15 16 4 4 0 64 20 25
2017 Legal services 42 31 12 6 5 3 1 76 12 1858
2017 Administration and operations 53 28 11 4 3 1 0 82 7 281
2017 Human resources 47 32 11 3 2 4 0 83 6 115
2017 Financial management 52 33 7 4 2 2 0 86 7 117
2017 Procurement 23 48 12 6 6 0 6 75 12 17
2017 Real property 78 0 11 11 0 0 0 78 11 10
2017 Information management 55 28 9 2 3 1 1 86 5 78
2017 Information technology 57 30 10 2 1 0 0 87 3 108
2017 Evaluation 49 20 10 10 10 0 0 70 20 10
2017 Data sciences 52 29 10 5 5 0 0 81 10 20
2017 Policy 57 25 5 10 4 0 0 82 13 99
2017 Project management 69 13 14 0 4 0 0 82 4 23
2017 Other services to the public 56 21 15 0 8 0 0 77 8 13
2017 None of the above 44 27 15 6 4 3 2 74 10 161
2014 Client contact centre 34 38 14 10 0 4 0 75 10 28
2014 Federal regulators 49 22 17 11 0 0 0 72 11 18
2014 Communications or public affairs 68 16 5 6 0 2 3 88 7 63
2014 Access to information and privacy 50 17 23 0 5 5 0 70 6 18
2014 Security 17 47 25 0 5 6 0 68 5 19
2014 Library services 48 12 31 0 4 0 4 63 4 24
2014 Legal services 45 28 12 8 5 2 1 75 13 1879
2014 Administration and operations 47 24 11 7 6 4 1 75 13 287
2014 Human resources 47 28 13 8 1 1 2 77 10 135
2014 Financial management 48 27 16 3 3 3 0 77 6 116
2014 Procurement 51 27 11 0 6 5 0 82 6 18
2014 Information management 33 35 9 11 4 6 1 74 17 78
2014 Information technology 42 36 9 6 4 1 1 80 11 78
2014 Internal audit 38 31 0 8 16 0 7 74 26 13
2014 Other services to the public 28 25 18 0 13 4 12 63 16 24
2014 None of the above 45 32 8 7 4 3 1 80 12 197

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 33 15 0 9 0 0 76 9 21
2017 Federal regulators 21 54 5 10 10 0 0 75 21 19
2017 Communications or public affairs 53 29 2 15 2 0 0 82 17 57
2017 Access to information and privacy 59 20 4 12 0 0 4 83 13 23
2017 Security 53 28 19 0 0 0 0 81 0 22
2017 Science and technology 50 20 20 10 0 0 0 70 10 10
2017 Library services 15 50 12 15 4 4 0 68 20 25
2017 Legal services 36 34 12 10 6 2 0 71 16 1858
2017 Administration and operations 47 36 9 6 2 0 0 83 8 281
2017 Human resources 52 32 8 5 2 0 0 84 8 115
2017 Financial management 48 34 6 8 4 0 0 82 12 117
2017 Procurement 23 42 12 18 0 0 6 69 19 17
2017 Real property 69 9 0 11 11 0 0 78 22 10
2017 Information management 56 28 6 5 3 1 1 86 8 78
2017 Information technology 54 31 12 2 1 0 0 85 3 107
2017 Evaluation 39 30 10 20 0 0 0 70 20 10
2017 Data sciences 57 29 5 5 5 0 0 86 10 20
2017 Policy 48 29 7 10 7 0 0 77 16 99
2017 Project management 57 30 10 0 4 0 0 86 4 23
2017 Other services to the public 56 22 7 7 8 0 0 78 15 13
2017 None of the above 39 30 13 11 7 0 1 69 18 161
2014 Client contact centre 32 45 10 7 3 4 0 79 10 28
2014 Federal regulators 45 45 0 4 6 0 0 90 10 18
2014 Communications or public affairs 65 21 3 8 3 0 0 86 11 63
2014 Access to information and privacy 44 33 17 5 0 0 0 77 5 18
2014 Security 22 46 12 15 5 0 0 68 20 19
2014 Library services 42 25 25 4 4 0 0 67 7 24
2014 Legal services 39 33 11 11 5 1 0 73 16 1878
2014 Administration and operations 41 35 11 7 6 0 0 77 13 287
2014 Human resources 44 34 10 6 4 1 1 79 10 135
2014 Financial management 44 34 8 8 5 3 0 80 12 116
2014 Procurement 46 43 0 5 6 0 0 89 11 18
2014 Information management 38 39 12 4 4 1 1 79 8 78
2014 Information technology 35 41 10 8 5 0 0 77 13 78
2014 Internal audit 45 31 0 8 16 0 0 76 24 13
2014 Other services to the public 24 33 9 17 12 0 4 60 31 24
2014 None of the above 45 31 8 9 6 1 1 77 15 198

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 72 19 5 0 4 0 0 90 4 21
2017 Federal regulators 79 21 0 0 0 0 0 100 0 19
2017 Communications or public affairs 85 10 2 3 0 0 0 95 3 57
2017 Access to information and privacy 89 8 0 3 0 0 0 97 3 23
2017 Security 86 9 0 0 5 0 0 95 5 22
2017 Science and technology 60 20 20 0 0 0 0 80 0 10
2017 Library services 79 15 0 0 6 0 0 94 6 25
2017 Legal services 81 10 3 2 2 0 2 93 4 1850
2017 Administration and operations 78 15 3 1 2 0 2 94 3 281
2017 Human resources 82 11 0 2 2 0 4 96 4 115
2017 Financial management 81 15 2 2 0 0 1 97 2 117
2017 Procurement 82 12 0 0 0 0 6 100 0 17
2017 Real property 89 11 0 0 0 0 0 100 0 10
2017 Information management 86 10 3 1 0 0 0 96 1 78
2017 Information technology 80 14 5 0 2 0 0 94 2 108
2017 Evaluation 70 20 0 0 0 0 10 100 0 10
2017 Data sciences 75 10 0 5 5 0 5 89 11 20
2017 Policy 93 5 1 0 1 0 0 98 1 99
2017 Project management 87 9 4 0 0 0 0 96 0 22
2017 Other services to the public 100 0 0 0 0 0 0 100 0 13
2017 None of the above 75 16 5 1 2 0 2 92 3 162
2014 Client contact centre 79 11 3 0 3 0 4 94 3 28
2014 Federal regulators 84 6 6 4 0 0 0 90 4 18
2014 Communications or public affairs 88 8 5 0 0 0 0 95 0 63
2014 Access to information and privacy 83 12 5 0 0 0 0 95 0 18
2014 Security 78 17 0 0 0 0 5 100 0 19
2014 Library services 83 14 0 0 0 0 4 100 0 24
2014 Legal services 79 11 3 2 2 0 3 94 4 1880
2014 Administration and operations 82 11 3 2 1 0 1 94 3 287
2014 Human resources 82 10 1 2 2 0 3 94 5 135
2014 Financial management 80 15 2 2 1 0 2 96 3 116
2014 Procurement 89 11 0 0 0 0 0 100 0 18
2014 Information management 83 5 3 1 4 1 3 92 5 78
2014 Information technology 79 16 1 1 0 0 3 97 1 78
2014 Internal audit 69 24 0 8 0 0 0 92 8 13
2014 Other services to the public 75 17 0 0 0 0 9 100 0 24
2014 None of the above 79 10 3 4 2 0 3 91 6 198

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 24 15 4 5 0 10 73 10 21
2017 Federal regulators 57 37 0 6 0 0 0 94 6 19
2017 Communications or public affairs 58 24 9 0 0 8 2 91 0 57
2017 Access to information and privacy 54 29 3 13 0 0 0 84 13 23
2017 Security 22 42 13 5 5 0 13 74 11 22
2017 Science and technology 40 50 0 10 0 0 0 90 10 10
2017 Library services 46 23 12 4 0 8 8 81 5 25
2017 Legal services 48 26 6 7 5 5 3 80 13 1861
2017 Administration and operations 53 24 7 6 4 2 5 82 11 280
2017 Human resources 57 28 3 4 3 3 2 89 8 114
2017 Financial management 53 23 6 6 6 3 3 81 13 116
2017 Procurement 35 28 6 7 12 6 6 72 21 17
2017 Real property 40 39 21 0 0 0 0 79 0 10
2017 Information management 66 24 4 1 1 0 3 94 3 77
2017 Information technology 70 21 3 4 0 1 2 93 4 108
2017 Evaluation 60 20 0 0 20 0 0 80 20 10
2017 Data sciences 81 14 0 5 0 0 0 95 5 20
2017 Policy 53 20 8 11 3 1 3 77 14 97
2017 Project management 65 13 0 4 8 4 5 86 14 23
2017 Other services to the public 30 30 21 0 8 12 0 68 9 13
2017 None of the above 48 24 6 5 8 5 6 80 14 161
2014 Client contact centre 27 48 7 8 3 0 7 80 12 28
2014 Federal regulators 55 22 11 0 0 0 11 87 0 18
2014 Communications or public affairs 66 19 0 5 0 5 5 95 5 63
2014 Access to information and privacy 44 17 12 5 11 5 5 69 18 18
2014 Security 30 22 20 10 5 5 10 60 17 19
2014 Library services 37 26 16 8 4 0 9 69 13 24
2014 Legal services 50 25 7 5 5 3 4 81 11 1881
2014 Administration and operations 49 23 8 4 5 5 5 81 11 286
2014 Human resources 60 24 4 4 2 1 4 89 7 135
2014 Financial management 51 30 7 2 3 5 2 87 6 116
2014 Procurement 56 27 11 6 0 0 0 83 6 18
2014 Information management 47 21 11 4 7 9 1 75 12 78
2014 Information technology 51 28 6 5 5 0 4 83 11 78
2014 Internal audit 54 15 0 16 0 0 15 81 19 13
2014 Other services to the public 42 25 12 0 9 0 12 76 10 24
2014 None of the above 53 22 6 6 5 4 4 81 12 198

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 29 9 0 5 0 0 86 5 21
2017 Federal regulators 36 37 21 6 0 0 0 73 6 19
2017 Communications or public affairs 55 27 15 3 0 0 0 82 3 57
2017 Access to information and privacy 63 30 0 7 0 0 0 93 7 23
2017 Security 45 46 4 0 5 0 0 91 5 22
2017 Science and technology 60 20 20 0 0 0 0 80 0 10
2017 Library services 50 43 4 0 0 4 0 96 0 25
2017 Legal services 48 29 9 8 6 1 0 78 13 1858
2017 Administration and operations 61 25 5 6 3 0 0 86 9 280
2017 Human resources 56 30 6 6 1 1 0 87 7 115
2017 Financial management 60 25 3 6 4 2 1 87 10 116
2017 Procurement 41 30 6 12 6 0 6 75 19 17
2017 Real property 67 11 0 11 11 0 0 78 22 10
2017 Information management 65 22 1 8 3 0 1 88 10 76
2017 Information technology 69 26 5 0 1 0 0 95 1 108
2017 Evaluation 60 20 0 0 20 0 0 80 20 10
2017 Data sciences 66 14 14 5 0 0 0 81 5 20
2017 Policy 57 23 5 9 5 0 0 81 15 97
2017 Project management 77 9 6 4 4 0 0 86 9 22
2017 Other services to the public 63 29 0 0 8 0 0 92 8 13
2017 None of the above 47 34 5 6 7 1 0 82 13 160

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 20 15 9 0 0 0 77 9 21
2017 Federal regulators 37 48 10 6 0 0 0 84 6 19
2017 Communications or public affairs 60 23 14 2 0 2 0 84 2 57
2017 Access to information and privacy 67 13 4 8 3 0 4 84 12 23
2017 Security 49 37 14 0 0 0 0 86 0 22
2017 Science and technology 50 10 40 0 0 0 0 60 0 10
2017 Library services 58 27 15 0 0 0 0 85 0 25
2017 Legal services 51 26 11 6 5 2 0 78 11 1860
2017 Administration and operations 58 27 6 3 4 2 0 87 7 280
2017 Human resources 59 31 7 0 2 1 0 91 2 115
2017 Financial management 64 19 5 4 5 2 0 85 9 116
2017 Procurement 47 18 18 6 6 0 6 69 12 17
2017 Real property 67 11 0 0 22 0 0 78 22 10
2017 Information management 62 19 10 4 4 1 0 82 8 77
2017 Information technology 67 19 10 0 1 3 0 88 1 108
2017 Evaluation 39 21 30 0 10 0 0 60 10 10
2017 Data sciences 71 10 14 5 0 0 0 81 5 20
2017 Policy 65 18 3 8 5 1 0 84 13 97
2017 Project management 73 8 14 0 4 0 0 82 4 23
2017 Other services to the public 56 29 0 0 8 7 0 92 8 13
2017 None of the above 54 25 9 5 6 1 1 80 11 160

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 29 15 4 5 0 0 77 9 21
2017 Federal regulators 31 48 11 10 0 0 0 79 10 19
2017 Communications or public affairs 55 25 15 0 3 2 0 81 3 57
2017 Access to information and privacy 54 30 4 4 3 0 4 88 8 23
2017 Security 44 33 14 4 5 0 0 77 9 22
2017 Science and technology 50 10 20 20 0 0 0 60 20 10
2017 Library services 35 46 8 12 0 0 0 80 12 25
2017 Legal services 45 28 12 8 6 0 0 74 14 1853
2017 Administration and operations 56 30 7 3 4 0 0 87 7 279
2017 Human resources 50 31 11 6 2 0 0 81 9 114
2017 Financial management 58 25 7 5 5 0 0 83 10 115
2017 Procurement 35 24 18 6 12 0 6 63 19 17
2017 Real property 67 11 0 0 22 0 0 78 22 10
2017 Information management 60 28 4 5 4 0 0 87 9 77
2017 Information technology 67 25 4 3 0 1 0 93 3 108
2017 Evaluation 29 40 20 0 10 0 0 70 10 10
2017 Data sciences 48 38 5 5 5 0 0 86 10 20
2017 Policy 55 17 8 14 5 0 1 73 19 97
2017 Project management 69 17 10 0 4 0 0 86 4 23
2017 Other services to the public 56 21 15 0 8 0 0 77 8 13
2017 None of the above 47 28 13 6 5 0 1 76 11 160
2014 Client contact centre 47 36 6 4 3 4 0 86 7 29
2014 Federal regulators 44 51 0 0 6 0 0 94 6 18
2014 Communications or public affairs 59 25 6 9 0 0 0 84 9 63
2014 Access to information and privacy 50 12 27 5 5 0 0 62 11 18
2014 Security 27 26 32 11 5 0 0 53 15 19
2014 Library services 37 33 18 8 4 0 0 70 12 24
2014 Legal services 46 29 10 9 5 0 0 76 14 1878
2014 Administration and operations 51 27 8 9 5 0 0 78 14 286
2014 Human resources 53 28 11 7 2 0 0 81 9 135
2014 Financial management 50 26 13 5 4 2 1 78 9 116
2014 Procurement 38 38 5 5 6 0 7 82 12 18
2014 Information management 43 32 17 4 4 1 0 75 8 78
2014 Information technology 49 35 5 5 5 0 1 85 10 78
2014 Internal audit 38 23 8 23 9 0 0 61 32 13
2014 Other services to the public 33 34 13 9 8 0 4 69 18 24
2014 None of the above 50 28 9 9 3 0 0 78 13 197
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Communications or public affairs 35 40 5 10 5 0 5 79 16 20
2017 Legal services 27 39 11 13 4 5 2 70 18 204
2017 Administration and operations 41 33 9 5 0 2 10 84 6 59
2017 Human resources 19 44 9 7 7 3 10 74 15 30
2017 Financial management 21 33 19 5 0 8 14 68 7 37
2017 Information management 10 25 11 33 6 0 15 41 45 19
2017 Information technology 29 37 21 3 0 3 7 73 3 33
2017 Policy 10 43 12 18 7 3 9 59 28 33
2017 None of the above 27 37 8 20 5 0 4 67 25 25
2014 Communications or public affairs 44 36 0 5 0 4 12 94 6 25
2014 Legal services 22 37 14 13 8 2 4 63 23 256
2014 Administration and operations 31 33 17 12 2 3 3 68 14 69
2014 Human resources 23 49 5 15 0 0 8 78 16 39
2014 Financial management 18 37 24 3 9 3 6 61 13 33
2014 Information management 10 53 9 0 0 10 19 88 0 11
2014 Information technology 18 22 26 0 4 11 19 57 5 27
2014 None of the above 44 31 3 8 0 8 6 87 10 35

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 37 28 11 5 0 0 57 15 21
2017 Federal regulators 31 27 27 10 0 5 0 61 11 19
2017 Communications or public affairs 20 36 20 10 7 7 0 60 18 57
2017 Access to information and privacy 36 31 4 11 4 14 0 77 18 23
2017 Security 19 41 22 10 4 4 0 63 14 22
2017 Science and technology 40 20 10 20 10 0 0 60 30 10
2017 Library services 35 11 15 15 0 19 4 60 20 25
2017 Legal services 28 30 15 9 7 11 0 65 17 1858
2017 Administration and operations 40 34 13 6 3 5 0 77 9 280
2017 Human resources 22 37 17 9 4 11 0 66 15 115
2017 Financial management 32 37 14 5 7 4 0 73 12 117
2017 Procurement 18 29 23 13 12 6 0 50 26 17
2017 Real property 67 0 11 11 11 0 0 67 22 10
2017 Information management 36 22 17 5 3 17 0 70 9 78
2017 Information technology 34 29 20 5 4 9 0 69 10 108
2017 Evaluation 39 31 0 10 20 0 0 70 30 10
2017 Data sciences 22 33 15 0 5 25 0 74 6 20
2017 Policy 33 40 9 8 4 6 0 78 13 99
2017 Project management 43 31 21 5 0 0 0 73 5 23
2017 Other services to the public 34 14 29 0 16 7 0 52 17 13
2017 None of the above 29 35 16 5 5 10 0 71 11 161
2014 Client contact centre 18 35 29 7 4 8 0 57 12 28
2014 Federal regulators 16 39 22 0 0 22 0 71 0 18
2014 Communications or public affairs 41 40 10 5 2 3 0 83 6 63
2014 Access to information and privacy 18 22 23 21 5 12 0 45 29 18
2014 Security 6 34 36 10 6 5 5 44 17 19
2014 Library services 17 42 12 10 0 16 4 73 12 24
2014 Legal services 27 32 18 9 5 10 0 65 15 1879
2014 Administration and operations 29 37 13 9 3 7 1 72 14 287
2014 Human resources 19 47 15 10 4 5 0 70 15 135
2014 Financial management 19 37 18 10 7 9 0 61 19 116
2014 Procurement 29 38 17 5 11 0 0 67 16 18
2014 Information management 18 31 20 12 3 13 1 58 18 78
2014 Information technology 20 33 14 12 9 12 0 60 24 77
2014 Internal audit 38 16 8 16 0 23 0 70 20 13
2014 Other services to the public 24 29 21 5 4 16 0 64 11 24
2014 None of the above 28 30 14 10 6 11 0 66 18 198

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 23 39 9 5 0 0 47 14 21
2017 Federal regulators 21 32 32 10 0 5 0 55 11 19
2017 Communications or public affairs 21 33 20 19 5 2 0 55 24 57
2017 Access to information and privacy 27 40 12 11 4 5 0 71 16 23
2017 Security 28 30 29 9 4 0 0 58 13 22
2017 Science and technology 20 30 20 20 10 0 0 50 30 10
2017 Library services 27 11 23 27 4 8 0 42 34 25
2017 Legal services 22 30 16 16 13 3 0 54 30 1860
2017 Administration and operations 35 37 17 6 3 2 0 73 10 281
2017 Human resources 19 36 22 9 9 5 0 57 19 115
2017 Financial management 26 46 13 9 5 1 0 72 14 117
2017 Procurement 12 18 41 7 17 6 0 31 25 17
2017 Real property 39 28 11 11 11 0 0 67 22 10
2017 Information management 29 31 24 3 8 7 0 64 11 78
2017 Information technology 27 29 23 9 7 4 1 59 17 108
2017 Evaluation 29 20 0 21 30 0 0 49 51 10
2017 Data sciences 22 24 14 14 14 10 0 52 32 20
2017 Policy 28 45 8 13 4 3 0 75 17 99
2017 Project management 48 31 13 4 0 4 0 83 4 23
2017 Other services to the public 41 29 7 7 16 0 0 70 23 13
2017 None of the above 24 31 20 13 9 4 0 57 22 160
2014 Client contact centre 17 47 16 10 6 4 0 67 17 29
2014 Federal regulators 6 44 28 11 6 6 0 52 18 18
2014 Communications or public affairs 31 43 11 13 2 0 0 74 14 63
2014 Access to information and privacy 18 28 33 5 10 6 0 49 16 18
2014 Security 6 31 43 10 11 0 0 37 20 19
2014 Library services 13 20 23 32 8 4 0 34 42 24
2014 Legal services 18 31 19 18 12 2 0 50 31 1879
2014 Administration and operations 26 37 16 10 7 4 0 66 17 287
2014 Human resources 19 40 21 13 6 1 0 59 19 135
2014 Financial management 14 37 18 16 10 4 0 53 28 116
2014 Procurement 13 44 33 0 11 0 0 56 11 18
2014 Information management 12 35 19 12 13 8 1 51 27 78
2014 Information technology 18 23 20 22 13 4 0 43 36 77
2014 Internal audit 38 46 0 8 0 8 0 91 9 13
2014 Other services to the public 16 33 21 13 18 0 0 49 30 24
2014 None of the above 25 33 16 16 7 3 0 60 24 198

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 18 43 5 5 9 0 42 11 21
2017 Federal regulators 10 32 33 20 0 5 0 44 21 19
2017 Communications or public affairs 18 30 22 19 5 6 0 51 26 57
2017 Access to information and privacy 36 27 11 8 4 14 0 73 14 23
2017 Security 18 36 13 19 9 4 0 57 29 22
2017 Science and technology 10 50 20 10 10 0 0 60 20 10
2017 Library services 14 21 19 35 4 7 0 38 42 25
2017 Legal services 13 27 19 20 13 8 0 44 36 1858
2017 Administration and operations 29 33 19 11 3 5 0 65 15 280
2017 Human resources 12 28 20 18 9 11 1 46 32 115
2017 Financial management 21 37 23 10 5 4 0 61 16 116
2017 Procurement 6 18 35 25 11 6 0 25 38 17
2017 Real property 41 0 17 31 11 0 0 41 42 10
2017 Information management 23 23 23 8 12 11 0 52 22 77
2017 Information technology 20 34 23 11 7 6 0 57 19 108
2017 Evaluation 29 0 20 21 30 0 0 29 51 10
2017 Data sciences 18 24 20 14 14 10 0 46 32 20
2017 Policy 18 43 13 13 7 5 0 65 21 99
2017 Project management 27 28 18 4 10 13 0 63 16 22
2017 Other services to the public 15 28 23 0 8 26 0 58 11 13
2017 None of the above 13 32 25 12 11 7 0 48 25 160
2014 Client contact centre 14 28 38 7 3 11 0 47 11 29
2014 Federal regulators 6 28 28 21 0 17 0 41 26 18
2014 Communications or public affairs 20 35 19 21 3 2 0 56 24 63
2014 Access to information and privacy 18 11 40 20 5 5 0 30 27 18
2014 Security 6 23 19 21 11 16 5 37 39 19
2014 Library services 9 15 8 42 18 8 0 27 64 24
2014 Legal services 12 26 22 21 13 6 0 40 37 1880
2014 Administration and operations 19 36 19 13 7 6 0 58 21 287
2014 Human resources 14 26 28 19 11 2 0 41 31 134
2014 Financial management 7 23 21 21 19 9 0 33 44 116
2014 Procurement 7 50 21 11 11 0 0 57 21 18
2014 Information management 7 26 18 22 15 11 1 37 42 77
2014 Information technology 8 26 15 26 20 5 0 36 49 76
2014 Internal audit 8 54 8 0 8 23 0 80 10 13
2014 Other services to the public 0 44 30 8 18 0 0 44 26 24
2014 None of the above 18 27 20 20 8 6 0 48 30 197

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 23 39 9 5 9 0 42 15 21
2017 Federal regulators 15 16 32 26 6 5 0 33 33 19
2017 Communications or public affairs 24 27 24 11 10 3 0 53 22 57
2017 Access to information and privacy 31 36 21 3 4 5 0 70 8 23
2017 Security 28 33 15 14 10 0 0 61 24 21
2017 Science and technology 20 50 10 10 10 0 0 70 20 10
2017 Library services 31 15 19 23 4 7 0 50 29 25
2017 Legal services 17 25 17 15 18 8 0 45 36 1859
2017 Administration and operations 31 32 15 9 7 5 0 66 17 281
2017 Human resources 20 29 23 11 9 9 0 54 21 114
2017 Financial management 25 37 19 8 8 4 0 65 16 116
2017 Procurement 6 12 41 25 11 6 0 19 38 17
2017 Information management 30 24 18 10 7 12 0 61 19 77
2017 Information technology 26 26 21 14 8 3 1 55 23 108
2017 Evaluation 29 10 0 31 30 0 0 39 61 10
2017 Data sciences 13 33 20 10 10 15 0 54 23 20
2017 Policy 23 41 10 16 5 4 0 67 22 99
2017 Project management 26 35 17 0 9 13 0 70 10 23
2017 Other services to the public 8 21 15 15 7 34 0 43 34 13
2017 None of the above 15 34 17 14 13 7 0 52 30 161
2014 Client contact centre 11 21 26 17 7 17 0 39 30 28
2014 Federal regulators 6 33 28 11 17 6 0 40 30 18
2014 Communications or public affairs 33 32 14 14 3 3 0 67 18 63
2014 Access to information and privacy 18 23 23 11 15 11 0 46 29 18
2014 Security 6 31 31 21 5 6 0 40 27 19
2014 Library services 20 24 12 22 9 13 0 50 36 24
2014 Legal services 14 23 18 21 17 7 0 39 41 1878
2014 Administration and operations 23 28 19 15 7 8 0 56 24 287
2014 Human resources 20 32 18 15 9 5 1 55 26 135
2014 Financial management 13 21 16 24 12 14 0 40 42 116
2014 Procurement 11 40 22 11 11 5 0 54 23 18
2014 Information management 13 20 16 24 12 13 1 39 42 78
2014 Information technology 15 27 15 21 17 4 1 45 40 77
2014 Internal audit 30 30 24 0 8 8 0 65 9 13
2014 Other services to the public 12 36 18 12 22 0 0 48 34 24
2014 None of the above 18 25 20 12 17 8 0 46 32 198

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 18 33 19 5 5 0 40 25 21
2017 Federal regulators 5 33 31 21 10 0 0 37 31 19
2017 Communications or public affairs 20 31 17 24 7 0 0 52 31 56
2017 Access to information and privacy 13 57 8 4 7 10 0 78 13 23
2017 Security 9 64 5 18 4 0 0 73 22 22
2017 Science and technology 10 30 20 30 10 0 0 40 40 10
2017 Library services 18 19 4 44 8 7 0 40 56 25
2017 Legal services 14 27 19 22 14 4 0 42 38 1856
2017 Administration and operations 26 37 16 14 5 2 0 64 20 280
2017 Human resources 11 31 16 24 14 5 0 44 40 115
2017 Financial management 20 34 19 13 8 5 0 57 23 117
2017 Procurement 6 31 40 6 12 6 0 39 19 17
2017 Real property 29 29 11 9 22 0 0 58 31 10
2017 Information management 30 22 22 7 13 7 0 55 22 78
2017 Information technology 21 34 23 13 6 3 0 56 20 107
2017 Evaluation 19 30 0 31 20 0 0 49 51 10
2017 Data sciences 18 29 14 19 14 5 0 49 36 20
2017 Policy 18 47 13 11 8 3 0 67 19 99
2017 Project management 18 31 32 4 5 9 0 54 10 22
2017 Other services to the public 15 21 22 7 16 19 0 45 28 13
2017 None of the above 13 32 19 17 13 5 0 48 32 158
2014 Client contact centre 17 23 43 9 4 4 0 41 14 28
2014 Federal regulators 0 45 28 16 6 0 6 48 23 18
2014 Communications or public affairs 21 40 19 17 3 0 0 61 21 63
2014 Access to information and privacy 18 17 28 22 15 0 0 35 37 18
2014 Security 6 41 28 14 11 0 0 47 25 19
2014 Library services 5 8 18 41 20 4 4 14 67 24
2014 Legal services 11 27 20 23 16 3 0 40 40 1879
2014 Administration and operations 20 35 18 15 10 2 0 56 25 287
2014 Human resources 14 26 19 26 14 1 1 40 40 135
2014 Financial management 5 29 18 21 21 6 0 36 45 116
2014 Procurement 13 43 11 23 5 5 0 59 30 18
2014 Information management 11 28 16 19 15 9 1 44 38 78
2014 Information technology 11 27 16 22 23 0 0 39 45 77
2014 Internal audit 15 38 7 24 0 15 0 63 29 13
2014 Other services to the public 0 41 17 20 22 0 0 41 42 24
2014 None of the above 16 30 16 19 14 5 0 48 34 198
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 56 14 5 5 0 0 76 10 21
2017 Federal regulators 10 49 31 5 0 5 0 62 5 19
2017 Communications or public affairs 32 49 13 5 0 0 0 81 5 57
2017 Access to information and privacy 40 35 8 9 3 5 0 79 13 23
2017 Security 46 45 9 0 0 0 0 91 0 22
2017 Science and technology 20 50 30 0 0 0 0 70 0 10
2017 Library services 27 35 19 12 4 4 0 64 16 25
2017 Legal services 18 41 20 15 5 1 0 60 20 1853
2017 Administration and operations 35 44 10 8 2 1 0 80 11 280
2017 Human resources 27 43 14 8 5 3 0 72 14 114
2017 Financial management 26 41 21 8 3 1 0 68 11 116
2017 Procurement 6 54 29 6 0 6 0 63 6 17
2017 Real property 39 39 0 11 11 0 0 78 22 10
2017 Information management 31 36 20 7 4 2 0 68 11 78
2017 Information technology 35 35 20 10 1 0 0 70 10 108
2017 Evaluation 40 29 10 10 10 0 0 70 20 10
2017 Data sciences 15 51 14 14 0 5 0 70 15 20
2017 Policy 36 46 9 8 1 0 0 82 9 98
2017 Project management 39 61 0 0 0 0 0 100 0 23
2017 Other services to the public 47 29 0 8 8 7 0 83 17 13
2017 None of the above 22 38 16 13 7 4 0 63 21 159
2014 Client contact centre 23 52 17 0 4 4 0 78 4 29
2014 Federal regulators 0 67 16 6 11 0 0 67 17 18
2014 Communications or public affairs 34 44 10 8 3 2 0 79 11 63
2014 Access to information and privacy 17 39 17 22 0 5 0 59 23 18
2014 Security 16 42 22 5 15 0 0 58 20 19
2014 Library services 8 45 15 16 15 0 0 53 31 24
2014 Legal services 14 36 23 17 8 3 0 51 25 1879
2014 Administration and operations 25 47 17 5 4 2 0 74 9 287
2014 Human resources 22 40 18 9 10 1 0 62 19 135
2014 Financial management 14 42 23 7 11 3 0 58 19 116
2014 Procurement 13 44 28 5 5 5 0 60 11 18
2014 Information management 14 44 22 11 6 2 0 60 18 78
2014 Information technology 18 36 18 14 12 1 0 55 27 77
2014 Internal audit 46 54 0 0 0 0 0 100 0 13
2014 Other services to the public 24 54 4 4 13 0 0 79 17 24
2014 None of the above 22 40 19 8 5 5 0 65 15 198

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 48 20 0 4 5 0 75 5 21
2017 Federal regulators 21 54 16 0 5 5 0 78 5 19
2017 Communications or public affairs 52 35 7 2 3 2 0 88 5 57
2017 Access to information and privacy 50 40 0 0 0 10 0 100 0 23
2017 Security 38 45 13 0 0 4 0 86 0 22
2017 Science and technology 30 60 0 0 10 0 0 90 10 10
2017 Library services 44 35 17 0 0 4 0 82 0 25
2017 Legal services 42 41 10 3 1 3 0 85 5 1849
2017 Administration and operations 43 39 12 1 1 4 1 85 2 279
2017 Human resources 36 40 13 4 1 6 0 81 6 114
2017 Financial management 34 41 19 1 1 4 0 79 2 115
2017 Procurement 12 41 41 0 0 6 0 57 0 17
2017 Real property 58 11 20 11 0 0 0 69 11 10
2017 Information management 43 28 14 1 3 11 0 79 4 77
2017 Information technology 46 30 13 4 1 5 0 81 6 108
2017 Evaluation 49 51 0 0 0 0 0 100 0 10
2017 Data sciences 30 46 0 5 0 15 5 94 6 20
2017 Policy 55 36 7 1 0 2 0 92 1 98
2017 Project management 44 39 4 0 0 13 0 95 0 23
2017 Other services to the public 54 23 0 8 0 7 8 91 9 13
2017 None of the above 37 39 14 2 3 5 0 80 5 160
2014 Client contact centre 27 42 23 8 0 0 0 69 8 29
2014 Federal regulators 28 39 21 0 0 11 0 76 0 18
2014 Communications or public affairs 46 33 11 6 0 4 0 82 7 63
2014 Access to information and privacy 29 40 21 0 0 11 0 77 0 18
2014 Security 27 38 11 14 6 5 0 68 21 19
2014 Library services 40 37 13 5 0 0 4 81 5 24
2014 Legal services 46 36 10 4 1 3 0 85 5 1880
2014 Administration and operations 35 40 13 5 1 6 0 80 6 287
2014 Human resources 42 32 13 4 1 8 1 80 5 135
2014 Financial management 31 39 21 3 0 5 0 74 4 116
2014 Procurement 19 43 28 0 0 5 5 69 0 18
2014 Information management 29 36 15 5 1 10 4 76 7 78
2014 Information technology 33 36 12 6 4 9 0 76 11 78
2014 Internal audit 46 32 8 0 0 15 0 91 0 13
2014 Other services to the public 25 50 0 12 9 4 0 78 22 24
2014 None of the above 40 40 6 3 3 8 1 88 6 198

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 52 20 5 5 0 0 71 9 21
2017 Federal regulators 16 36 22 11 9 6 0 55 22 19
2017 Communications or public affairs 43 32 7 10 4 4 0 78 14 55
2017 Access to information and privacy 41 42 9 0 4 5 0 87 4 23
2017 Security 45 31 19 0 0 5 0 80 0 22
2017 Science and technology 40 40 20 0 0 0 0 80 0 10
2017 Library services 33 39 8 4 4 4 10 83 9 25
2017 Legal services 37 37 10 8 5 2 0 76 13 1852
2017 Administration and operations 37 39 10 8 2 4 0 79 10 279
2017 Human resources 35 41 6 8 3 5 1 81 12 114
2017 Financial management 28 39 15 10 1 4 3 72 11 116
2017 Procurement 18 23 23 29 0 6 0 44 31 17
2017 Real property 30 27 43 0 0 0 0 57 0 10
2017 Information management 44 22 16 9 5 4 0 69 14 78
2017 Information technology 37 36 12 6 3 4 2 77 10 108
2017 Evaluation 49 10 10 20 10 0 0 60 30 10
2017 Data sciences 19 34 10 5 5 23 5 73 13 20
2017 Policy 47 34 8 4 2 4 0 85 7 98
2017 Project management 48 22 4 8 4 13 0 81 15 23
2017 Other services to the public 34 36 15 0 0 15 0 82 0 13
2017 None of the above 41 32 11 7 3 5 1 78 10 159
2014 Client contact centre 28 51 17 0 4 0 0 79 4 28
2014 Federal regulators 34 38 17 0 0 11 0 81 0 18
2014 Communications or public affairs 60 27 5 6 0 2 0 89 6 63
2014 Access to information and privacy 18 62 15 0 5 0 0 80 5 18
2014 Security 27 43 12 9 5 0 5 73 15 19
2014 Library services 41 21 13 8 8 8 0 68 18 24
2014 Legal services 40 36 9 8 4 2 1 78 12 1880
2014 Administration and operations 41 36 8 7 3 5 0 81 11 287
2014 Human resources 52 31 5 7 3 3 0 85 10 135
2014 Financial management 28 42 14 8 4 3 2 74 12 116
2014 Procurement 11 54 5 17 0 0 13 75 19 18
2014 Information management 27 36 17 8 3 6 3 70 11 78
2014 Information technology 33 35 18 9 1 4 0 71 11 78
2014 Internal audit 76 8 0 0 9 8 0 91 9 13
2014 Other services to the public 50 37 9 4 0 0 0 87 4 24
2014 None of the above 42 32 9 9 4 3 0 77 14 198

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 24 34 10 9 5 0 45 19 21
2017 Federal regulators 11 37 48 5 0 0 0 48 5 19
2017 Communications or public affairs 34 27 12 18 5 5 0 64 24 57
2017 Access to information and privacy 32 37 17 0 4 9 0 77 4 23
2017 Security 30 47 14 9 0 0 0 77 9 22
2017 Science and technology 10 30 30 10 10 0 10 45 22 10
2017 Library services 11 33 36 12 0 4 4 48 13 25
2017 Legal services 28 34 18 11 5 3 1 64 17 1855
2017 Administration and operations 27 35 19 7 4 6 2 68 12 280
2017 Human resources 25 33 17 14 6 5 0 61 21 114
2017 Financial management 24 38 16 13 1 6 2 68 15 115
2017 Procurement 18 23 23 24 6 6 0 44 31 17
2017 Real property 28 40 21 11 0 0 0 68 11 10
2017 Information management 31 25 21 8 8 6 1 60 17 78
2017 Information technology 32 31 25 5 3 4 0 65 8 108
2017 Evaluation 29 21 20 20 10 0 0 49 30 10
2017 Data sciences 18 29 10 10 10 20 5 61 26 20
2017 Policy 29 35 18 8 4 6 0 68 13 99
2017 Project management 40 30 13 0 13 4 0 73 13 23
2017 Other services to the public 15 22 14 7 16 26 0 50 31 13
2017 None of the above 28 27 14 16 8 4 2 59 26 161
2014 Client contact centre 14 31 24 13 8 10 0 50 24 28
2014 Federal regulators 17 27 17 22 6 11 0 49 32 18
2014 Communications or public affairs 51 32 6 5 2 5 0 87 7 63
2014 Access to information and privacy 10 22 36 21 5 0 6 34 28 18
2014 Security 16 46 23 5 11 0 0 62 15 19
2014 Library services 24 21 27 4 8 8 9 54 14 24
2014 Legal services 29 35 17 10 6 3 0 67 16 1878
2014 Administration and operations 29 34 17 7 5 7 1 68 13 287
2014 Human resources 32 30 21 3 4 7 2 69 8 135
2014 Financial management 23 32 24 8 5 7 2 60 14 115
2014 Procurement 5 56 17 11 0 5 5 68 12 18
2014 Information management 21 28 24 12 5 6 3 54 19 78
2014 Information technology 28 39 14 9 4 5 1 71 14 78
2014 Internal audit 31 38 32 0 0 0 0 68 0 13
2014 Other services to the public 28 46 4 5 17 0 0 74 22 24
2014 None of the above 33 28 13 10 4 8 4 69 16 198

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 9 43 5 9 9 14 25 18 21
2017 Federal regulators 16 15 27 10 27 6 0 33 39 19
2017 Communications or public affairs 25 11 27 12 12 14 0 41 28 57
2017 Access to information and privacy 32 24 12 14 9 5 4 62 25 23
2017 Security 9 22 28 4 32 4 0 32 38 22
2017 Science and technology 0 10 50 0 20 20 0 12 25 10
2017 Library services 19 6 31 15 4 24 0 34 25 25
2017 Legal services 11 16 17 17 22 14 3 33 47 1854
2017 Administration and operations 18 20 17 16 10 13 5 46 33 280
2017 Human resources 11 21 20 19 9 13 8 40 35 114
2017 Financial management 18 20 15 14 9 16 7 49 31 116
2017 Procurement 6 11 30 18 24 6 6 19 47 17
2017 Real property 39 8 0 22 22 0 9 52 48 10
2017 Information management 22 15 17 11 14 19 2 47 32 78
2017 Information technology 18 18 27 15 6 15 2 43 25 107
2017 Evaluation 0 10 19 20 40 0 11 11 68 10
2017 Data sciences 27 14 24 5 10 20 0 51 18 20
2017 Policy 15 21 14 17 15 15 4 43 40 99
2017 Project management 17 13 19 13 13 17 8 40 35 23
2017 Other services to the public 19 29 7 21 23 0 0 49 44 13
2017 None of the above 15 16 20 12 21 13 2 37 39 161
2014 Client contact centre 4 28 27 3 14 21 4 42 23 28
2014 Federal regulators 6 22 11 21 17 17 6 36 49 18
2014 Communications or public affairs 24 27 13 14 11 9 2 57 28 63
2014 Access to information and privacy 11 16 24 27 15 5 0 29 45 18
2014 Security 11 27 31 10 15 6 0 41 27 19
2014 Library services 4 34 17 16 4 20 4 50 27 24
2014 Legal services 11 17 18 18 21 13 2 33 46 1878
2014 Administration and operations 15 23 17 14 17 10 5 44 37 287
2014 Human resources 15 19 16 18 16 11 5 41 40 135
2014 Financial management 10 17 22 11 19 16 4 35 38 116
2014 Procurement 5 33 27 5 17 0 13 44 25 18
2014 Information management 13 25 12 16 16 14 4 46 39 78
2014 Information technology 17 16 25 9 14 18 1 41 29 78
2014 Internal audit 8 31 15 8 9 7 22 55 23 13
2014 Other services to the public 12 12 16 25 22 12 0 28 54 24
2014 None of the above 14 18 16 16 18 13 5 39 42 198

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 47 10 0 0 0 0 90 0 21
2017 Federal regulators 48 32 10 10 0 0 0 79 10 19
2017 Communications or public affairs 55 33 7 2 0 3 0 91 2 57
2017 Access to information and privacy 43 34 0 13 0 5 5 86 14 23
2017 Security 56 34 5 5 0 0 0 90 5 21
2017 Science and technology 40 20 20 20 0 0 0 60 20 10
2017 Library services 52 31 8 6 4 0 0 83 9 25
2017 Legal services 61 19 7 6 3 1 3 84 9 1860
2017 Administration and operations 62 21 8 3 1 1 4 88 4 281
2017 Human resources 50 30 6 6 3 1 4 84 9 115
2017 Financial management 53 29 9 4 2 1 2 85 6 117
2017 Procurement 29 35 18 6 6 6 0 69 12 17
2017 Real property 79 21 0 0 0 0 0 100 0 10
2017 Information management 68 25 1 0 1 1 3 97 1 78
2017 Information technology 58 17 14 8 2 1 1 76 10 108
2017 Evaluation 60 30 0 0 10 0 0 90 10 10
2017 Data sciences 42 29 15 10 0 0 5 74 10 20
2017 Policy 71 16 5 3 1 3 0 90 5 99
2017 Project management 65 17 0 4 9 4 0 86 14 23
2017 Other services to the public 70 22 0 0 0 0 8 100 0 13
2017 None of the above 57 27 5 4 2 1 3 88 6 161
2014 Client contact centre 42 31 14 3 3 0 8 79 7 28
2014 Federal regulators 51 22 6 10 0 6 6 82 11 18
2014 Communications or public affairs 57 33 3 5 2 0 0 91 6 63
2014 Access to information and privacy 45 16 17 12 5 5 0 64 18 18
2014 Security 44 51 0 0 0 0 5 100 0 19
2014 Library services 53 30 10 4 0 0 4 86 4 24
2014 Legal services 60 21 7 5 3 1 4 84 8 1880
2014 Administration and operations 61 20 8 3 3 2 3 85 7 287
2014 Human resources 51 29 8 1 6 2 3 85 7 135
2014 Financial management 54 28 9 3 3 1 3 85 6 115
2014 Procurement 56 33 5 5 0 0 0 89 5 18
2014 Information management 47 32 5 5 3 3 6 86 8 78
2014 Information technology 52 31 8 6 0 0 3 85 7 78
2014 Internal audit 61 24 8 8 0 0 0 85 8 13
2014 Other services to the public 53 34 4 0 4 0 5 91 4 24
2014 None of the above 55 26 5 6 1 3 4 87 7 197

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 61 29 10 0 0 0 0 90 0 21
2017 Federal regulators 45 55 0 0 0 0 0 100 0 18
2017 Communications or public affairs 80 13 3 0 0 3 0 97 0 57
2017 Access to information and privacy 56 34 5 0 0 5 0 95 0 23
2017 Security 51 32 13 0 0 5 0 86 0 22
2017 Science and technology 50 30 10 10 0 0 0 80 10 10
2017 Library services 50 42 4 0 0 0 4 96 0 25
2017 Legal services 68 21 4 3 1 2 2 92 4 1854
2017 Administration and operations 74 20 3 1 1 0 1 95 1 281
2017 Human resources 59 32 1 3 1 2 3 95 4 115
2017 Financial management 67 24 3 1 0 4 2 96 1 116
2017 Procurement 54 29 12 0 0 6 0 88 0 17
2017 Real property 91 9 0 0 0 0 0 100 0 10
2017 Information management 72 20 6 0 0 0 1 94 0 78
2017 Information technology 63 23 8 1 1 3 2 89 2 108
2017 Evaluation 60 20 10 0 0 0 10 89 0 10
2017 Data sciences 62 20 10 0 0 8 0 89 0 20
2017 Policy 75 18 4 0 0 3 0 96 0 97
2017 Project management 82 9 4 0 0 4 0 96 0 23
2017 Other services to the public 92 8 0 0 0 0 0 100 0 13
2017 None of the above 61 26 4 6 0 1 3 90 6 161
2014 Client contact centre 36 40 7 6 0 3 7 85 7 29
2014 Federal regulators 56 21 6 6 0 11 0 87 6 18
2014 Communications or public affairs 76 17 3 2 2 0 0 94 3 63
2014 Access to information and privacy 78 12 10 0 0 0 0 90 0 18
2014 Security 58 31 0 6 0 0 5 94 6 19
2014 Library services 61 22 4 5 0 4 4 90 6 24
2014 Legal services 64 23 4 3 1 2 3 91 4 1880
2014 Administration and operations 69 22 3 1 1 1 2 94 2 287
2014 Human resources 67 21 2 2 2 6 1 94 4 135
2014 Financial management 64 27 3 1 2 2 2 95 3 116
2014 Procurement 60 35 0 0 0 5 0 100 0 18
2014 Information management 63 19 5 1 3 4 6 90 4 78
2014 Information technology 65 22 8 0 1 1 3 91 1 78
2014 Internal audit 61 39 0 0 0 0 0 100 0 13
2014 Other services to the public 66 26 4 0 4 0 0 92 4 24
2014 None of the above 65 19 4 2 0 8 2 93 3 198

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 48 24 0 0 5 0 75 0 21
2017 Federal regulators 26 49 21 0 5 0 0 75 5 19
2017 Communications or public affairs 21 34 14 12 19 0 0 56 31 57
2017 Access to information and privacy 13 49 11 9 8 9 0 69 19 23
2017 Security 28 30 18 14 10 0 0 58 23 21
2017 Science and technology 20 60 0 10 10 0 0 80 20 10
2017 Library services 14 28 38 12 8 0 0 42 20 24
2017 Legal services 18 33 15 18 14 2 0 52 32 1856
2017 Administration and operations 35 34 11 11 7 2 0 71 18 279
2017 Human resources 20 42 13 13 4 8 0 67 19 115
2017 Financial management 33 46 8 6 4 2 0 81 11 115
2017 Procurement 12 29 29 13 12 6 0 44 26 17
2017 Real property 27 20 0 9 44 0 0 47 53 10
2017 Information management 37 28 13 13 6 3 0 67 20 77
2017 Information technology 28 39 21 6 5 1 0 67 12 108
2017 Evaluation 19 0 0 40 30 11 0 21 79 10
2017 Data sciences 20 34 5 19 14 8 0 58 37 20
2017 Policy 29 29 12 19 6 5 0 61 26 98
2017 Project management 43 21 18 14 0 4 0 67 14 23
2017 Other services to the public 34 31 7 14 8 7 0 69 23 13
2017 None of the above 20 37 14 18 8 3 0 59 26 159
2014 Client contact centre 14 41 28 7 7 3 0 57 15 29
2014 Federal regulators 22 28 21 17 11 0 0 51 28 18
2014 Communications or public affairs 36 30 11 14 7 0 2 67 21 63
2014 Access to information and privacy 22 35 11 16 11 5 0 60 28 18
2014 Security 17 31 19 17 11 5 0 51 29 19
2014 Library services 13 26 32 21 8 0 0 39 29 24
2014 Legal services 14 31 15 21 18 2 0 45 40 1876
2014 Administration and operations 25 36 15 9 10 4 0 64 20 287
2014 Human resources 25 34 19 11 10 1 0 59 21 135
2014 Financial management 23 42 9 11 12 2 1 67 24 116
2014 Procurement 17 56 21 6 0 0 0 72 6 18
2014 Information management 16 28 21 13 13 6 3 48 29 78
2014 Information technology 23 27 16 14 16 4 0 52 31 78
2014 Internal audit 53 38 9 0 0 0 0 91 0 13
2014 Other services to the public 17 40 17 13 9 4 0 60 23 23
2014 None of the above 26 34 13 15 7 4 1 63 23 198

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 14 33 9 10 9 0 43 21 21
2017 Federal regulators 5 21 11 27 31 0 5 28 61 19
2017 Communications or public affairs 15 20 32 15 19 0 0 34 34 57
2017 Access to information and privacy 14 34 9 21 9 5 8 55 35 23
2017 Security 14 28 13 27 14 5 0 44 43 22
2017 Science and technology 20 30 0 20 30 0 0 50 50 10
2017 Library services 7 17 33 12 30 0 0 25 42 25
2017 Legal services 13 20 11 20 32 2 1 34 55 1860
2017 Administration and operations 18 29 13 18 16 4 2 49 37 281
2017 Human resources 13 31 15 18 15 6 2 48 36 115
2017 Financial management 30 25 14 15 13 1 2 57 29 117
2017 Procurement 12 29 25 6 23 6 0 43 31 17
2017 Real property 28 17 11 0 33 11 0 51 37 10
2017 Information management 24 23 17 14 16 1 5 50 32 78
2017 Information technology 24 24 18 16 15 2 1 49 33 107
2017 Evaluation 10 19 0 20 40 11 0 32 68 10
2017 Data sciences 10 29 15 10 24 13 0 44 39 20
2017 Policy 19 34 12 14 18 4 0 55 33 99
2017 Project management 22 22 17 17 18 4 0 46 36 23
2017 Other services to the public 15 14 15 14 30 12 0 33 50 13
2017 None of the above 15 21 10 18 29 3 4 39 50 161
2014 Client contact centre 9 24 13 20 27 7 0 36 51 29
2014 Federal regulators 6 6 27 17 45 0 0 11 62 18
2014 Communications or public affairs 13 24 9 32 18 1 3 38 52 63
2014 Access to information and privacy 11 5 12 40 20 5 6 18 68 18
2014 Security 12 19 11 22 31 0 6 32 56 19
2014 Library services 4 15 25 22 28 5 0 21 52 24
2014 Legal services 8 15 9 23 43 2 1 23 67 1879
2014 Administration and operations 13 24 17 19 22 4 2 38 43 287
2014 Human resources 12 23 16 20 24 2 3 37 46 135
2014 Financial management 15 29 9 11 30 3 4 47 44 116
2014 Procurement 5 38 19 5 16 5 11 52 26 18
2014 Information management 11 21 16 20 26 5 1 34 49 78
2014 Information technology 12 18 20 16 27 5 1 32 47 78
2014 Internal audit 23 53 0 15 9 0 0 76 24 13
2014 Other services to the public 4 17 13 28 26 8 4 24 61 24
2014 None of the above 12 18 14 23 22 6 4 34 51 198

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 37 24 10 0 5 0 65 10 21
2017 Federal regulators 5 31 29 24 5 6 0 38 31 17
2017 Communications or public affairs 23 40 25 5 5 2 0 64 10 57
2017 Access to information and privacy 36 35 8 12 4 5 0 74 17 23
2017 Security 22 38 22 14 4 0 0 60 18 22
2017 Science and technology 40 30 10 10 10 0 0 70 20 10
2017 Library services 21 48 12 15 4 0 0 70 19 25
2017 Legal services 12 33 24 16 9 6 0 49 26 1859
2017 Administration and operations 24 33 24 9 4 6 1 61 14 281
2017 Human resources 18 40 17 12 2 10 1 65 16 115
2017 Financial management 29 35 18 5 6 5 1 69 12 116
2017 Procurement 12 30 29 18 6 6 0 44 26 17
2017 Real property 39 28 0 11 11 11 0 76 24 10
2017 Information management 34 35 15 6 5 3 1 72 12 77
2017 Information technology 25 38 22 9 3 3 0 65 12 108
2017 Evaluation 29 10 20 10 20 11 0 43 34 10
2017 Data sciences 28 29 24 5 10 5 0 59 15 20
2017 Policy 23 48 18 10 0 1 0 72 11 99
2017 Project management 32 43 13 8 4 0 0 75 13 23
2017 Other services to the public 19 22 29 7 16 7 0 44 25 13
2017 None of the above 15 32 25 9 10 7 1 52 21 160

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 33 15 4 0 5 0 80 5 21
2017 Federal regulators 20 59 16 6 0 0 0 79 6 19
2017 Communications or public affairs 36 42 7 7 2 6 0 84 9 57
2017 Access to information and privacy 34 44 3 0 4 14 0 91 5 23
2017 Security 35 38 26 0 0 0 0 74 0 22
2017 Science and technology 40 20 40 0 0 0 0 60 0 10
2017 Library services 23 52 10 8 4 0 4 78 12 25
2017 Legal services 31 38 15 6 4 5 0 73 11 1857
2017 Administration and operations 44 32 15 2 3 3 0 79 5 281
2017 Human resources 36 43 14 3 1 3 0 82 4 115
2017 Financial management 48 32 11 2 2 4 1 84 4 117
2017 Procurement 12 42 34 0 0 12 0 61 0 17
2017 Real property 58 31 0 0 11 0 0 89 11 10
2017 Information management 50 29 16 1 3 0 1 80 4 77
2017 Information technology 47 30 17 2 0 4 0 81 2 108
2017 Evaluation 39 30 0 0 0 21 10 100 0 10
2017 Data sciences 48 33 10 0 0 5 5 89 0 20
2017 Policy 41 35 12 6 0 6 0 81 6 99
2017 Project management 40 39 8 9 4 0 0 79 13 23
2017 Other services to the public 37 15 31 0 0 16 0 63 0 12
2017 None of the above 34 38 15 6 3 4 0 75 10 161
2014 Client contact centre 26 46 14 7 0 6 0 77 7 29
2014 Federal regulators 27 45 0 6 0 22 0 93 7 18
2014 Communications or public affairs 57 33 8 0 2 0 0 90 2 63
2014 Access to information and privacy 56 29 5 0 0 10 0 94 0 18
2014 Security 33 42 5 10 0 11 0 84 11 19
2014 Library services 34 41 10 4 0 12 0 85 4 24
2014 Legal services 34 37 15 5 3 5 0 75 8 1877
2014 Administration and operations 43 38 11 2 2 4 0 84 4 287
2014 Human resources 51 32 12 2 2 1 0 84 4 134
2014 Financial management 42 38 11 2 0 7 0 86 2 116
2014 Procurement 30 49 5 5 0 5 5 88 6 18
2014 Information management 34 37 16 6 3 5 0 74 9 78
2014 Information technology 37 33 18 1 1 8 1 77 3 78
2014 Internal audit 38 47 8 8 0 0 0 85 8 13
2014 Other services to the public 40 29 9 13 8 0 0 69 22 24
2014 None of the above 43 38 9 3 2 6 1 86 4 198

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 28 20 4 5 0 0 71 9 21
2017 Federal regulators 20 58 11 10 0 0 0 79 10 19
2017 Communications or public affairs 36 47 9 5 0 3 0 86 5 57
2017 Access to information and privacy 49 46 0 0 0 5 0 100 0 23
2017 Security 31 55 14 0 0 0 0 86 0 22
2017 Science and technology 60 20 10 0 10 0 0 80 10 10
2017 Library services 21 54 17 4 4 0 0 75 8 25
2017 Legal services 28 41 15 9 5 3 0 71 14 1853
2017 Administration and operations 42 41 12 3 1 1 0 84 4 279
2017 Human resources 35 43 10 5 2 4 0 82 7 115
2017 Financial management 44 41 9 2 2 1 0 87 4 117
2017 Procurement 18 35 35 7 0 6 0 56 7 17
2017 Real property 47 22 11 20 0 0 0 69 20 10
2017 Information management 51 35 9 0 5 0 0 86 5 78
2017 Information technology 45 37 16 2 0 0 0 82 2 108
2017 Evaluation 19 10 10 21 30 10 0 32 57 10
2017 Data sciences 42 29 5 14 5 0 5 75 20 20
2017 Policy 33 41 13 9 0 4 0 77 10 99
2017 Project management 43 49 4 4 0 0 0 92 4 23
2017 Other services to the public 55 7 23 0 8 7 0 67 9 13
2017 None of the above 33 37 15 7 3 4 1 74 10 160
2014 Client contact centre 32 44 14 3 0 7 0 82 3 29
2014 Federal regulators 21 45 17 6 0 11 0 75 6 18
2014 Communications or public affairs 60 31 6 2 2 0 0 91 3 63
2014 Access to information and privacy 38 51 5 5 0 0 0 89 5 18
2014 Security 33 43 15 9 0 0 0 76 9 19
2014 Library services 25 41 22 0 4 4 4 72 4 24
2014 Legal services 33 38 15 8 4 3 0 73 12 1878
2014 Administration and operations 45 38 9 4 3 3 0 84 6 287
2014 Human resources 50 29 12 6 1 2 0 81 7 135
2014 Financial management 40 42 10 5 1 3 0 83 6 116
2014 Procurement 28 49 5 5 0 5 7 88 6 18
2014 Information management 35 39 16 3 3 5 0 78 5 78
2014 Information technology 33 42 16 5 1 3 0 77 7 78
2014 Internal audit 53 38 9 0 0 0 0 91 0 13
2014 Other services to the public 45 33 4 14 4 0 0 77 18 24
2014 None of the above 40 38 13 3 3 3 0 81 6 198

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 28 20 0 9 0 0 71 9 21
2017 Federal regulators 25 59 6 10 0 0 0 84 10 19
2017 Communications or public affairs 51 40 7 0 2 0 0 91 2 57
2017 Access to information and privacy 67 25 3 0 0 5 0 96 0 23
2017 Security 50 37 9 0 4 0 0 86 4 22
2017 Science and technology 60 20 10 0 10 0 0 80 10 10
2017 Library services 33 52 4 4 8 0 0 85 12 25
2017 Legal services 36 39 11 8 5 0 0 75 13 1856
2017 Administration and operations 47 39 9 4 1 0 0 87 5 280
2017 Human resources 47 43 5 3 2 0 0 90 5 114
2017 Financial management 44 42 6 6 2 0 0 86 8 117
2017 Procurement 24 42 18 5 6 6 0 70 12 17
2017 Real property 50 28 22 0 0 0 0 78 0 10
2017 Information management 59 27 9 1 4 0 0 86 5 78
2017 Information technology 54 31 12 3 0 0 0 85 3 108
2017 Evaluation 39 11 0 20 30 0 0 49 51 10
2017 Data sciences 33 33 24 5 5 0 0 66 10 20
2017 Policy 45 39 8 2 5 0 0 85 7 99
2017 Project management 66 21 8 0 5 0 0 87 5 23
2017 Other services to the public 55 8 14 0 23 0 0 63 23 13
2017 None of the above 42 38 8 6 5 1 0 81 11 161
2014 Client contact centre 39 44 9 4 4 0 0 83 8 29
2014 Federal regulators 21 62 6 11 0 0 0 83 11 18
2014 Communications or public affairs 55 32 3 10 0 0 0 87 10 63
2014 Access to information and privacy 28 57 15 0 0 0 0 85 0 18
2014 Security 27 57 10 0 6 0 0 84 6 19
2014 Library services 33 32 24 7 4 0 0 65 12 24
2014 Legal services 36 39 11 9 5 0 0 75 13 1875
2014 Administration and operations 48 36 9 3 3 0 0 85 7 287
2014 Human resources 55 27 11 4 4 0 0 81 8 135
2014 Financial management 43 41 8 5 2 1 0 86 7 116
2014 Procurement 40 44 11 5 0 0 0 84 5 18
2014 Information management 36 39 19 3 3 1 0 76 6 78
2014 Information technology 37 41 11 5 5 1 0 79 11 78
2014 Internal audit 61 31 9 0 0 0 0 91 0 13
2014 Other services to the public 36 38 8 8 9 0 0 74 18 24
2014 None of the above 46 36 8 7 4 0 0 82 10 198

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 18 29 4 5 0 0 62 9 21
2017 Federal regulators 10 59 15 11 5 0 0 69 16 19
2017 Communications or public affairs 41 22 26 10 2 0 0 62 12 57
2017 Access to information and privacy 58 33 4 0 0 5 0 96 0 23
2017 Security 23 41 13 14 9 0 0 64 23 22
2017 Science and technology 40 30 10 10 10 0 0 70 20 10
2017 Library services 23 35 23 16 4 0 0 58 19 25
2017 Legal services 27 34 18 12 8 1 0 62 20 1856
2017 Administration and operations 42 33 15 6 3 0 0 75 10 281
2017 Human resources 32 40 13 10 3 2 0 73 13 115
2017 Financial management 34 36 18 6 6 0 0 70 12 117
2017 Procurement 12 24 36 6 17 6 0 38 24 17
2017 Real property 39 28 11 11 11 0 0 67 22 10
2017 Information management 48 25 19 3 5 0 0 73 8 77
2017 Information technology 41 28 25 5 2 0 0 69 6 108
2017 Evaluation 29 21 10 10 30 0 0 49 40 10
2017 Data sciences 28 34 19 10 10 0 0 61 19 20
2017 Policy 40 39 8 11 2 1 0 80 13 99
2017 Project management 50 27 9 9 5 0 0 77 14 22
2017 Other services to the public 33 14 15 7 23 0 8 51 33 13
2017 None of the above 33 34 15 8 8 2 1 68 16 161
2014 Client contact centre 15 58 20 3 4 0 0 73 7 29
2014 Federal regulators 17 38 17 11 17 0 0 55 28 18
2014 Communications or public affairs 38 35 18 6 0 3 0 75 7 63
2014 Access to information and privacy 34 27 29 5 5 0 0 61 10 18
2014 Security 12 36 32 10 11 0 0 48 20 19
2014 Library services 24 20 26 11 14 4 0 46 27 24
2014 Legal services 20 37 19 16 9 1 0 57 25 1879
2014 Administration and operations 29 39 18 7 5 1 0 69 13 287
2014 Human resources 29 33 20 12 4 1 0 63 16 135
2014 Financial management 24 31 17 17 9 2 0 56 27 116
2014 Procurement 13 49 16 17 5 0 0 62 22 18
2014 Information management 19 42 26 6 5 2 0 62 12 78
2014 Information technology 28 33 19 8 12 0 0 61 20 77
2014 Internal audit 45 30 8 8 9 0 0 76 17 13
2014 Other services to the public 25 37 8 21 8 0 0 62 30 24
2014 None of the above 29 37 14 10 7 3 0 69 17 198

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 33 20 4 5 0 0 71 9 21
2017 Federal regulators 15 64 6 16 0 0 0 79 16 19
2017 Communications or public affairs 37 37 19 5 2 0 0 74 7 57
2017 Access to information and privacy 54 33 8 0 0 5 0 92 0 23
2017 Security 27 36 19 9 9 0 0 63 18 22
2017 Science and technology 30 30 10 20 10 0 0 60 30 10
2017 Library services 27 38 19 11 4 0 0 66 15 25
2017 Legal services 26 37 15 14 7 0 0 63 22 1857
2017 Administration and operations 42 33 17 5 3 0 0 75 8 280
2017 Human resources 31 49 8 10 3 0 0 79 13 115
2017 Financial management 31 44 13 7 5 0 0 75 12 117
2017 Procurement 6 30 30 18 11 6 0 38 30 17
2017 Real property 39 28 11 11 11 0 0 67 22 10
2017 Information management 42 31 16 7 4 0 0 72 11 78
2017 Information technology 43 31 18 7 1 0 0 74 8 108
2017 Evaluation 29 21 10 10 30 0 0 49 40 10
2017 Data sciences 33 34 19 10 5 0 0 66 14 20
2017 Policy 45 38 6 10 2 0 0 83 12 98
2017 Project management 61 21 8 0 9 0 0 82 9 23
2017 Other services to the public 56 7 14 0 23 0 0 63 23 13
2017 None of the above 32 35 16 12 5 0 0 67 17 161
2014 Client contact centre 12 64 16 0 8 0 0 76 8 29
2014 Federal regulators 11 55 6 17 11 0 0 66 28 18
2014 Communications or public affairs 39 35 19 5 2 0 0 74 7 63
2014 Access to information and privacy 34 27 29 0 10 0 0 61 10 18
2014 Security 18 36 25 10 11 0 0 54 20 19
2014 Library services 24 24 18 16 14 4 0 50 32 24
2014 Legal services 19 37 19 15 9 0 0 57 25 1879
2014 Administration and operations 29 42 15 9 5 0 0 71 14 287
2014 Human resources 33 28 21 14 4 0 0 61 18 135
2014 Financial management 22 36 19 13 8 2 0 59 21 116
2014 Procurement 13 54 11 11 11 0 0 67 22 18
2014 Information management 20 43 19 14 3 1 0 64 16 78
2014 Information technology 27 35 17 10 10 0 0 62 21 77
2014 Internal audit 45 23 24 8 0 0 0 68 8 13
2014 Other services to the public 20 46 13 12 8 0 0 66 20 24
2014 None of the above 30 41 13 9 5 2 0 72 15 198

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 23 34 10 4 0 0 51 15 21
2017 Federal regulators 20 38 15 11 5 5 6 65 18 19
2017 Communications or public affairs 35 25 24 7 7 2 0 61 14 56
2017 Access to information and privacy 44 29 19 8 0 0 0 73 8 23
2017 Security 23 31 9 9 19 10 0 60 30 22
2017 Science and technology 30 20 30 0 20 0 0 50 20 10
2017 Library services 27 23 8 16 11 15 0 59 32 25
2017 Legal services 24 27 17 14 9 7 2 56 25 1857
2017 Administration and operations 35 21 21 11 6 6 0 59 18 281
2017 Human resources 31 27 21 13 5 3 0 59 19 115
2017 Financial management 26 29 21 9 11 4 0 57 21 117
2017 Procurement 12 6 36 23 18 6 0 19 43 17
2017 Real property 41 29 19 0 11 0 0 70 11 10
2017 Information management 39 16 21 13 4 5 2 59 18 77
2017 Information technology 41 26 20 9 4 1 0 67 13 107
2017 Evaluation 39 0 21 10 30 0 0 39 40 10
2017 Data sciences 31 20 10 14 14 5 5 57 32 20
2017 Policy 47 29 9 8 4 3 0 78 13 99
2017 Project management 48 17 13 0 18 4 0 68 18 23
2017 Other services to the public 41 7 14 0 23 14 0 56 27 13
2017 None of the above 32 18 22 8 11 7 3 55 21 161
2014 Client contact centre 23 41 19 13 0 0 4 67 14 29
2014 Federal regulators 27 51 0 6 11 6 0 82 18 18
2014 Communications or public affairs 32 24 14 19 8 3 0 57 28 63
2014 Access to information and privacy 40 40 15 5 0 0 0 79 5 18
2014 Security 23 27 15 21 15 0 0 49 36 19
2014 Library services 20 20 18 20 14 9 0 43 37 24
2014 Legal services 24 27 18 13 10 6 2 56 24 1880
2014 Administration and operations 28 28 15 11 11 7 0 60 24 287
2014 Human resources 29 19 17 19 12 3 1 50 33 135
2014 Financial management 16 25 25 16 13 4 0 43 31 116
2014 Procurement 11 38 18 28 5 0 0 49 33 18
2014 Information management 24 22 20 21 10 4 0 47 33 78
2014 Information technology 27 19 20 13 10 11 0 52 26 78
2014 Internal audit 61 8 15 8 9 0 0 68 17 13
2014 Other services to the public 28 17 13 20 17 5 0 47 39 24
2014 None of the above 32 27 14 10 10 6 2 64 21 198
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 24 28 48 21
2017 Federal regulators 10 59 31 19
2017 Communications or public affairs 32 33 35 57
2017 Access to information and privacy 8 44 48 23
2017 Security 14 45 41 22
2017 Science and technology 20 80 0 10
2017 Library services 37 40 23 25
2017 Legal services 20 42 38 1857
2017 Administration and operations 30 32 39 280
2017 Human resources 38 28 34 115
2017 Financial management 38 24 38 117
2017 Procurement 64 6 30 17
2017 Real property 39 39 22 10
2017 Information management 25 36 39 78
2017 Information technology 21 44 35 108
2017 Evaluation 51 10 39 10
2017 Data sciences 29 44 27 20
2017 Policy 24 36 40 99
2017 Project management 39 26 35 23
2017 Other services to the public 26 23 52 13
2017 None of the above 28 40 32 162
2014 Client contact centre 19 38 43 29
2014 Federal regulators 18 52 30 17
2014 Communications or public affairs 35 24 41 63
2014 Access to information and privacy 23 51 26 18
2014 Security 16 50 35 19
2014 Library services 26 56 18 24
2014 Legal services 17 44 39 1880
2014 Administration and operations 33 31 36 287
2014 Human resources 46 22 33 135
2014 Financial management 44 24 33 116
2014 Procurement 23 45 32 18
2014 Information management 26 30 44 78
2014 Information technology 26 30 44 78
2014 Internal audit 32 53 15 13
2014 Other services to the public 60 24 16 24
2014 None of the above 22 40 37 198

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Communications or public affairs 16 16 48 5 15 0 18
2017 Legal services 16 31 25 19 4 6 372
2017 Administration and operations 20 27 36 1 7 7 84
2017 Human resources 2 19 56 2 14 7 43
2017 Financial management 11 18 60 6 4 2 44
2017 Procurement 0 28 63 9 0 0 11
2017 Information management 9 9 51 5 20 5 19
2017 Information technology 21 21 43 5 11 0 23
2017 Policy 23 25 39 9 0 4 24
2017 None of the above 16 22 34 10 12 7 44
2014 Communications or public affairs 9 27 41 14 9999 8 22
2014 Legal services 14 37 20 21 9999 9 327
2014 Administration and operations 13 24 38 12 9999 13 95
2014 Human resources 20 13 40 3 9999 24 62
2014 Financial management 6 28 60 0 9999 6 51
2014 Information management 9 10 61 11 9999 10 20
2014 Information technology 10 28 52 5 9999 5 21
2014 Other services to the public 7 15 57 14 9999 7 14
2014 None of the above 9 35 31 5 9999 20 45
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 12 88 57
2017 Access to information and privacy 38 62 22
2017 Science and technology 50 50 10
2017 Legal services 18 82 1858
2017 Administration and operations 16 84 281
2017 Human resources 18 82 115
2017 Financial management 10 90 117
2017 Procurement 30 70 17
2017 Information management 13 87 78
2017 Information technology 11 89 108
2017 Policy 16 84 99
2017 Project management 22 78 23
2017 None of the above 23 77 162
2014 Communications or public affairs 10 90 63
2014 Library services 21 79 24
2014 Legal services 15 85 1874
2014 Administration and operations 20 80 286
2014 Human resources 16 84 135
2014 Financial management 14 86 116
2014 Procurement 0 100 18
2014 Information management 20 80 78
2014 Information technology 10 90 78
2014 Internal audit 38 62 13
2014 Other services to the public 27 73 24
2014 None of the above 16 84 198

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Legal services 49 346
2017 Administration and operations 55 46
2017 Human resources 39 21
2017 Financial management 51 12
2017 Information technology 50 12
2017 Policy 64 17
2017 None of the above 47 38
2014 Legal services 52 273
2014 Administration and operations 56 58
2014 Human resources 27 22
2014 Financial management 48 15
2014 Information management 56 14
2014 None of the above 56 32

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Legal services 60 346
2017 Administration and operations 58 46
2017 Human resources 71 21
2017 Financial management 58 12
2017 Information management 80 10
2017 Policy 59 17
2017 None of the above 61 38
2014 Legal services 58 273
2014 Administration and operations 59 58
2014 Human resources 59 22
2014 Financial management 93 15
2014 Information management 58 14
2014 None of the above 58 32

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Legal services 7 346
2017 Information management 0 10
2017 Information technology 0 12
2014 Legal services 5 273
2014 Administration and operations 10 58
2014 Financial management 0 15
2014 Information management 0 14

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 346
2017 Administration and operations 0 46
2017 Human resources 0 21
2017 Financial management 0 12
2017 Information management 0 10
2017 Information technology 0 12
2017 Policy 0 17
2017 None of the above 0 38
2014 Legal services 0 273
2014 Administration and operations 0 58
2014 Human resources 0 22
2014 Financial management 0 15
2014 Information management 0 14
2014 None of the above 0 32

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Legal services 12 346
2017 Financial management 0 12
2017 Information management 0 10
2017 None of the above 14 38
2014 Legal services 10 273
2014 Human resources 0 22

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Legal services 5 346
2017 Administration and operations 0 46
2017 Human resources 0 21
2017 Financial management 0 12
2017 Information management 0 10
2014 Legal services 3 273
2014 Administration and operations 0 58
2014 Human resources 0 22
2014 Financial management 0 15
2014 None of the above 0 32

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 3 346
2017 Administration and operations 0 46
2017 Financial management 0 12
2017 Policy 0 17
2017 None of the above 0 38
2014 Administration and operations 0 58
2014 Financial management 0 15
2014 Information management 0 14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Legal services 45 346
2017 Administration and operations 35 46
2017 Human resources 30 21
2017 Financial management 51 12
2017 Information management 51 10
2017 Information technology 58 12
2017 Policy 35 17
2017 None of the above 38 38
2014 Legal services 42 272
2014 Administration and operations 45 58
2014 Human resources 43 22
2014 Financial management 34 15
2014 Information management 50 14
2014 None of the above 31 31

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Legal services 39 346
2017 Administration and operations 37 46
2017 Human resources 34 21
2017 Financial management 59 12
2017 Information management 50 10
2017 Information technology 42 12
2017 Policy 35 17
2017 None of the above 42 38
2014 Legal services 40 272
2014 Administration and operations 55 58
2014 Human resources 42 22
2014 Financial management 39 15
2014 None of the above 39 31

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Legal services 44 346
2017 Administration and operations 31 46
2017 Human resources 38 21
2017 Financial management 57 12
2017 Information management 90 10
2017 Information technology 58 12
2017 Policy 48 17
2017 None of the above 43 38
2014 Legal services 37 272
2014 Administration and operations 42 58
2014 Human resources 41 22
2014 Financial management 55 15
2014 Information management 35 14
2014 None of the above 39 31

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Legal services 37 346
2017 Administration and operations 52 46
2017 Human resources 28 21
2017 Information management 51 10
2017 Information technology 58 12
2017 Policy 49 17
2017 None of the above 51 38
2014 Legal services 48 272
2014 Administration and operations 37 58
2014 Human resources 27 22
2014 Financial management 32 15
2014 Information management 36 14
2014 None of the above 27 31

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Legal services 28 346
2017 Administration and operations 17 46
2017 Human resources 33 21
2017 Financial management 43 12
2017 Information technology 50 12
2017 None of the above 37 38
2014 Legal services 29 272
2014 Administration and operations 45 58
2014 Human resources 31 22
2014 Financial management 47 15
2014 Information management 35 14
2014 None of the above 36 31

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Legal services 59 346
2017 Administration and operations 58 46
2017 Human resources 54 21
2017 Financial management 74 12
2017 Information management 51 10
2017 Information technology 42 12
2017 Policy 58 17
2017 None of the above 59 38
2014 Legal services 63 272
2014 Administration and operations 52 58
2014 Human resources 41 22
2014 Financial management 32 15
2014 Information management 44 14
2014 None of the above 40 31

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Legal services 34 346
2017 Administration and operations 28 46
2017 Financial management 41 12
2017 Information management 50 10
2017 None of the above 38 38
2014 Legal services 43 272
2014 Administration and operations 42 58
2014 Human resources 36 22
2014 Information management 51 14
2014 None of the above 48 31

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 12
2017 Information management 0 10
2017 Information technology 0 12
2017 Policy 0 17
2017 None of the above 0 38
2014 Administration and operations 0 58
2014 Human resources 0 22
2014 Information management 0 14
2014 None of the above 0 31

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Legal services 10 346
2017 Financial management 0 12
2017 Information technology 0 12
2014 Legal services 6 272
2014 None of the above 0 31

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 346
2017 Information management 0 10
2017 None of the above 14 38
2014 Legal services 11 272
2014 Administration and operations 8 58
2014 Information management 0 14

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Legal services 43 346
2017 Administration and operations 46 46
2017 Human resources 27 21
2017 Financial management 50 12
2017 Information technology 42 12
2017 Policy 30 17
2017 None of the above 54 38
2014 Legal services 42 272
2014 Administration and operations 44 58
2014 Human resources 41 22
2014 Financial management 68 15
2014 Information management 58 14
2014 None of the above 58 31

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Legal services 28 346
2017 Administration and operations 32 46
2017 Information technology 50 12
2017 Policy 30 17
2017 None of the above 32 38
2014 Legal services 28 272
2014 Administration and operations 32 58
2014 Information management 51 14
2014 None of the above 19 31

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 346
2017 Administration and operations 20 46
2017 Information technology 0 12
2017 Policy 0 17
2017 None of the above 14 38
2014 Legal services 13 272
2014 Administration and operations 18 58
2014 Human resources 31 22
2014 Financial management 0 15
2014 Information management 0 14
2014 None of the above 19 31

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Legal services 51 346
2017 Administration and operations 62 46
2017 Human resources 68 21
2017 Financial management 50 12
2017 Information technology 92 12
2017 Policy 58 17
2017 None of the above 57 38
2014 Legal services 54 272
2014 Administration and operations 57 58
2014 Human resources 59 22
2014 Information management 55 15
2014 None of the above 61 32

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Legal services 27 346
2017 Administration and operations 31 46
2017 Human resources 48 21
2017 Policy 31 17
2017 None of the above 22 38
2014 Legal services 29 272
2014 Administration and operations 40 58
2014 None of the above 24 32

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Legal services 7 346
2017 Administration and operations 11 46
2017 Information management 0 10
2014 Legal services 9 272
2014 Administration and operations 11 58

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 346
2017 Administration and operations 25 46
2017 Human resources 0 21
2014 Legal services 12 272
2014 Administration and operations 25 58
2014 None of the above 23 32

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Legal services 9 346
2017 Administration and operations 18 46
2014 Legal services 9 272
2014 Administration and operations 20 58
2014 Financial management 0 15
2014 Information management 0 15

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 2 346
2017 Human resources 0 21
2017 Financial management 0 12
2017 Policy 0 17
2014 Legal services 4 272
2014 Financial management 0 15

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 346
2017 Administration and operations 13 46
2017 Information technology 0 12
2014 Legal services 9 272
2014 Administration and operations 10 58

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 346
2017 Administration and operations 15 46
2017 Policy 0 17
2014 Legal services 9 272
2014 Administration and operations 11 58
2014 Human resources 28 22
2014 None of the above 15 32

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Legal services 30 346
2017 Administration and operations 19 46
2017 Information technology 0 12
2017 Policy 28 17
2017 None of the above 38 38
2014 Legal services 28 272
2014 Administration and operations 22 58
2014 Human resources 23 22
2014 Financial management 45 15
2014 None of the above 19 32

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 340
2017 Administration and operations 17 43
2017 Financial management 0 12
2017 None of the above 13 37
2014 Legal services 11 261
2014 Administration and operations 10 56
2014 Human resources 26 20

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Legal services 19 340
2017 Administration and operations 14 43
2017 Human resources 24 21
2017 Information technology 0 11
2014 Legal services 15 261
2014 Administration and operations 10 56
2014 None of the above 16 31

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Legal services 7 340
2017 Administration and operations 17 43
2017 Financial management 0 12
2017 Information technology 0 11
2014 Legal services 9 261
2014 Human resources 0 20
2014 None of the above 0 31

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Legal services 9 340
2017 Financial management 0 12
2017 Information technology 0 11
2014 Legal services 5 261
2014 Human resources 0 20
2014 Financial management 0 15

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Legal services 10 340
2017 Policy 0 17
2014 Legal services 13 261
2014 Administration and operations 9 56

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Legal services 9 340
2014 Legal services 6 261

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 340
2017 Administration and operations 23 43
2017 Human resources 29 21
2017 None of the above 13 37
2014 Legal services 5 261
2014 Administration and operations 22 56
2014 Information management 0 12

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Legal services 7 340
2017 Administration and operations 16 43
2017 Information technology 0 11
2017 Policy 0 17
2014 Legal services 6 261
2014 Administration and operations 15 56
2014 Human resources 0 20
2014 Information management 0 12

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Legal services 13 340
2017 Administration and operations 14 43
2017 Human resources 0 21
2017 Information technology 0 11
2014 Legal services 12 261
2014 Administration and operations 23 56
2014 None of the above 23 31

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Legal services 32 340
2017 Administration and operations 22 43
2017 Financial management 0 12
2017 Policy 39 17
2017 None of the above 41 37
2014 Legal services 26 261
2014 Administration and operations 39 56
2014 None of the above 19 31

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 14 340
2017 Financial management 0 12
2017 Policy 0 17
2014 Legal services 11 261
2014 Administration and operations 18 56
2014 Information management 0 12

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Legal services 53 340
2017 Administration and operations 40 43
2017 Human resources 43 21
2017 Financial management 41 12
2017 Policy 36 17
2017 None of the above 54 37
2014 Legal services 50 261
2014 Administration and operations 51 56
2014 Human resources 50 20
2014 Financial management 46 15
2014 None of the above 40 31

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Legal services 2 340
2017 Administration and operations 0 43
2017 Human resources 0 21
2017 Financial management 0 12
2017 Policy 0 17
2014 Human resources 0 20
2014 Financial management 0 15
2014 Information management 0 12
2014 None of the above 0 31

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Legal services 59 340
2017 Administration and operations 41 43
2017 Human resources 39 21
2017 Financial management 49 12
2017 Policy 42 17
2017 None of the above 50 37
2014 Legal services 56 261
2014 Administration and operations 60 56
2014 Human resources 65 20
2014 Financial management 47 15
2014 Information management 49 12
2014 None of the above 74 31

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 43
2017 Human resources 0 21
2017 Financial management 0 12
2017 Information technology 0 11
2017 Policy 0 17
2017 None of the above 0 37

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 14 340
2017 Administration and operations 14 43
2017 None of the above 14 37
2014 Legal services 15 261
2014 Administration and operations 21 56

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 96 4 343
2017 Administration and operations 83 17 45
2017 Human resources 71 29 21
2017 Financial management 82 18 12
2017 Information management 90 10 10
2017 Information technology 85 15 13
2017 Policy 82 18 17
2017 None of the above 95 5 38

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 15 42 5 5 10 13 33 13 21
2017 Federal regulators 6 16 32 6 9 27 5 32 22 19
2017 Communications or public affairs 13 13 25 7 3 24 14 43 16 57
2017 Access to information and privacy 14 16 17 0 5 43 4 57 10 23
2017 Security 22 23 24 4 5 13 9 58 12 22
2017 Science and technology 10 10 40 10 10 20 0 25 25 10
2017 Library services 16 0 30 4 0 40 10 32 8 25
2017 Legal services 10 11 19 9 8 37 6 38 29 1863
2017 Administration and operations 16 17 20 3 8 26 10 52 17 281
2017 Human resources 15 17 18 3 3 39 4 57 12 115
2017 Financial management 19 16 16 3 5 31 10 60 13 117
2017 Procurement 6 12 47 12 6 18 0 22 21 17
2017 Information management 20 13 20 3 7 29 8 53 15 78
2017 Information technology 19 14 20 3 2 32 10 58 7 108
2017 Evaluation 0 10 10 0 20 39 21 25 50 10
2017 Data sciences 5 0 10 0 10 61 14 20 40 20
2017 Policy 13 10 22 9 2 39 5 40 20 99
2017 Project management 0 13 10 4 8 52 13 37 36 23
2017 Other services to the public 0 8 14 0 23 35 19 17 52 13
2017 None of the above 13 15 18 9 9 30 6 44 28 162
2014 Client contact centre 10 17 26 7 0 40 0 45 11 29
2014 Federal regulators 6 11 16 6 6 56 0 39 26 18
2014 Communications or public affairs 27 19 17 2 3 24 8 67 7 63
2014 Access to information and privacy 0 12 29 0 0 59 0 29 0 18
2014 Security 12 28 30 0 6 19 6 52 8 19
2014 Library services 4 29 10 8 0 44 4 64 16 24
2014 Legal services 10 12 19 8 6 38 7 40 26 1879
2014 Administration and operations 17 13 18 8 7 29 10 48 23 286
2014 Human resources 17 23 14 4 6 29 5 62 17 135
2014 Financial management 15 9 18 7 3 35 12 46 20 116
2014 Procurement 16 11 11 11 0 33 18 56 22 18
2014 Information management 9 18 21 5 7 35 5 45 19 78
2014 Information technology 14 11 23 1 5 31 14 46 12 78
2014 Internal audit 0 0 8 8 0 47 38 0 49 13
2014 Other services to the public 8 24 22 4 13 25 4 45 25 24
2014 None of the above 11 15 16 9 6 34 10 45 26 197

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 47 29 0 5 10 0 62 5 21
2017 Federal regulators 21 48 10 16 0 6 0 73 17 19
2017 Communications or public affairs 25 32 22 7 2 10 3 65 10 57
2017 Access to information and privacy 31 33 8 0 10 18 0 78 12 23
2017 Security 19 47 14 5 5 9 0 73 11 21
2017 Science and technology 40 20 30 0 10 0 0 60 10 10
2017 Library services 30 15 38 6 4 7 0 49 10 25
2017 Legal services 21 27 20 9 6 16 1 58 18 1854
2017 Administration and operations 32 27 16 7 4 12 2 69 13 280
2017 Human resources 29 28 14 3 5 21 0 73 10 114
2017 Financial management 34 28 12 5 3 16 2 76 10 117
2017 Procurement 6 18 59 0 6 12 0 27 7 17
2017 Real property 28 32 40 0 0 0 0 60 0 10
2017 Information management 37 25 18 1 7 12 0 71 9 78
2017 Information technology 29 32 19 3 1 15 2 73 4 108
2017 Evaluation 0 19 30 0 10 31 10 32 17 10
2017 Data sciences 19 19 10 5 5 33 10 66 17 20
2017 Policy 18 33 16 16 3 13 1 59 22 98
2017 Project management 22 25 10 8 9 25 0 63 24 23
2017 Other services to the public 30 7 14 7 23 7 12 46 37 13
2017 None of the above 25 25 24 6 9 11 1 56 17 162
2014 Client contact centre 13 41 16 4 0 26 0 73 5 29
2014 Federal regulators 16 22 11 6 6 39 0 63 19 18
2014 Communications or public affairs 44 34 8 2 2 9 2 87 4 63
2014 Access to information and privacy 11 22 40 0 0 26 0 46 0 18
2014 Security 17 42 21 5 6 10 0 65 12 19
2014 Library services 8 45 10 8 0 28 0 74 11 24
2014 Legal services 20 27 19 7 5 20 1 60 16 1877
2014 Administration and operations 26 24 23 5 5 16 1 60 12 287
2014 Human resources 32 30 18 3 4 13 0 71 8 135
2014 Financial management 23 31 23 3 3 15 3 66 7 116
2014 Procurement 34 17 17 16 0 11 5 61 19 18
2014 Information management 20 34 15 8 1 20 1 69 12 78
2014 Information technology 26 24 22 1 4 19 4 65 7 78
2014 Internal audit 23 23 16 9 0 15 15 65 12 13
2014 Other services to the public 20 34 26 12 8 0 0 54 21 24
2014 None of the above 20 28 20 9 2 20 2 61 14 197
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 48 15 5 5 0 0 76 10 21
2017 Federal regulators 5 52 16 16 0 0 11 64 18 19
2017 Communications or public affairs 36 45 0 6 5 2 6 87 13 57
2017 Access to information and privacy 36 51 4 5 0 5 0 91 5 23
2017 Security 33 40 14 4 0 0 8 80 5 22
2017 Science and technology 30 50 10 10 0 0 0 80 10 10
2017 Library services 20 69 4 0 4 4 0 92 4 25
2017 Legal services 18 48 10 9 3 1 11 75 14 1860
2017 Administration and operations 28 43 12 5 4 3 5 77 10 280
2017 Human resources 30 27 7 4 3 0 28 80 10 114
2017 Financial management 35 42 11 3 1 0 8 84 4 116
2017 Procurement 17 47 12 18 0 6 0 69 19 17
2017 Real property 9 33 11 30 0 9 8 51 36 10
2017 Information management 25 51 9 5 1 6 3 84 7 78
2017 Information technology 34 43 9 4 0 6 4 85 5 108
2017 Evaluation 20 61 10 0 0 0 9 89 0 10
2017 Data sciences 29 44 5 5 8 0 9 81 14 20
2017 Policy 20 55 2 7 2 0 14 87 11 99
2017 Project management 32 50 9 0 4 0 4 86 5 22
2017 Other services to the public 30 44 14 0 0 0 12 84 0 13
2017 None of the above 19 53 9 6 2 0 11 80 10 161
2014 Client contact centre 14 53 30 0 0 0 4 69 0 29
2014 Federal regulators 11 39 17 21 0 0 11 57 24 18
2014 Communications or public affairs 35 40 8 6 2 1 8 82 9 63
2014 Access to information and privacy 26 44 17 0 0 12 0 81 0 18
2014 Security 33 30 6 13 5 0 14 73 20 19
2014 Library services 24 42 22 8 0 0 4 68 8 24
2014 Legal services 16 51 10 9 2 1 12 77 12 1879
2014 Administration and operations 22 53 10 6 2 1 6 81 9 287
2014 Human resources 35 24 6 4 2 1 28 83 9 135
2014 Financial management 29 52 10 3 3 0 3 84 6 116
2014 Procurement 5 71 5 18 0 0 0 76 18 18
2014 Information management 17 52 17 6 3 1 4 73 9 78
2014 Information technology 28 37 16 8 3 3 6 72 11 78
2014 Internal audit 23 47 0 8 8 0 15 82 18 13
2014 Other services to the public 33 43 4 8 8 4 0 78 17 24
2014 None of the above 17 47 11 9 2 3 10 74 13 198

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 25 24 9 9 19 5 45 24 21
2017 Federal regulators 0 15 32 11 0 31 11 26 19 19
2017 Communications or public affairs 7 8 24 6 5 37 13 30 23 57
2017 Access to information and privacy 17 22 12 0 5 39 5 70 8 23
2017 Security 14 19 38 10 5 14 0 39 17 21
2017 Science and technology 0 10 40 10 0 20 20 17 17 10
2017 Library services 14 23 15 4 0 34 10 66 7 25
2017 Legal services 4 13 20 13 11 29 10 28 39 1854
2017 Administration and operations 14 20 22 6 3 26 9 52 13 280
2017 Human resources 9 13 14 2 2 28 32 57 9 115
2017 Financial management 12 25 23 3 2 22 13 57 8 117
2017 Procurement 6 6 41 18 0 18 12 17 25 17
2017 Real property 8 0 21 0 22 29 20 16 43 10
2017 Information management 10 15 18 5 6 34 12 47 21 78
2017 Information technology 18 17 21 4 4 28 9 55 11 106
2017 Evaluation 0 30 20 0 0 31 19 60 0 10
2017 Data sciences 0 5 24 0 10 42 19 13 25 20
2017 Policy 3 15 24 7 0 38 12 37 15 99
2017 Project management 5 13 5 4 18 47 9 39 49 23
2017 Other services to the public 8 23 7 21 0 29 12 53 36 13
2017 None of the above 9 16 18 13 8 25 11 39 33 160
2014 Client contact centre 7 14 31 14 4 23 7 30 25 28
2014 Federal regulators 6 6 24 23 6 30 6 19 44 17
2014 Communications or public affairs 9 6 24 5 8 36 11 30 24 63
2014 Access to information and privacy 5 0 21 0 5 69 0 15 17 18
2014 Security 0 12 37 10 11 21 10 18 29 19
2014 Library services 0 8 35 13 0 32 12 14 23 24
2014 Legal services 4 18 22 14 10 22 11 33 35 1878
2014 Administration and operations 10 14 22 9 5 25 15 41 22 286
2014 Human resources 12 18 18 2 1 24 26 58 7 135
2014 Financial management 5 18 25 6 4 28 14 39 17 116
2014 Procurement 5 11 21 11 5 28 19 30 30 18
2014 Information management 11 22 21 13 1 24 8 48 20 78
2014 Information technology 9 19 25 7 6 22 11 42 20 78
2014 Internal audit 0 0 16 0 0 47 38 0 0 13
2014 Other services to the public 12 4 22 4 8 41 8 32 25 24
2014 None of the above 5 9 25 6 6 35 15 28 23 198

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 29 9 5 0 15 0 84 5 21
2017 Federal regulators 19 43 17 0 0 10 11 79 0 19
2017 Communications or public affairs 37 23 15 2 0 17 6 78 2 57
2017 Access to information and privacy 39 36 11 0 4 9 0 83 4 23
2017 Security 54 23 15 5 0 0 4 80 5 22
2017 Science and technology 60 20 20 0 0 0 0 80 0 10
2017 Library services 54 23 4 4 0 15 0 91 5 25
2017 Legal services 27 27 15 4 2 15 10 72 8 1859
2017 Administration and operations 43 30 9 2 1 10 5 86 4 281
2017 Human resources 40 21 5 1 0 4 29 91 1 115
2017 Financial management 49 28 8 2 0 4 9 89 2 117
2017 Procurement 18 35 30 6 0 6 6 59 7 17
2017 Real property 20 11 33 0 0 29 8 49 0 10
2017 Information management 50 30 6 0 3 6 4 90 3 78
2017 Information technology 44 28 14 1 0 11 2 83 1 108
2017 Evaluation 30 51 10 0 0 0 9 89 0 10
2017 Data sciences 25 25 10 0 0 27 14 84 0 20
2017 Policy 29 32 12 4 2 9 12 77 7 99
2017 Project management 48 13 18 4 4 9 4 69 10 23
2017 Other services to the public 37 30 7 0 8 7 12 82 10 13
2017 None of the above 32 26 12 7 1 10 12 74 11 161
2014 Client contact centre 37 39 8 0 0 13 4 91 0 29
2014 Federal regulators 0 45 27 0 0 22 6 63 0 18
2014 Communications or public affairs 44 17 13 3 3 11 8 76 8 63
2014 Access to information and privacy 49 23 11 0 0 18 0 87 0 18
2014 Security 27 31 11 6 0 16 9 78 8 19
2014 Library services 19 42 18 0 7 13 0 70 9 24
2014 Legal services 27 30 15 5 2 11 12 73 8 1878
2014 Administration and operations 39 28 11 4 3 9 6 79 8 287
2014 Human resources 37 23 6 2 1 6 26 88 4 134
2014 Financial management 41 26 12 3 0 11 5 81 4 116
2014 Procurement 40 16 22 0 0 21 0 72 0 18
2014 Information management 38 33 22 1 0 2 3 75 1 78
2014 Information technology 35 32 14 3 0 10 6 80 3 78
2014 Internal audit 38 15 8 0 0 24 15 87 0 13
2014 Other services to the public 41 16 18 0 4 16 4 72 5 24
2014 None of the above 29 33 15 3 0 10 9 76 5 198

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 43 24 19 5 0 10 0 74 5 21
2017 Federal regulators 20 28 29 0 0 17 6 63 0 18
2017 Communications or public affairs 25 30 19 2 0 19 5 73 2 56
2017 Access to information and privacy 27 24 22 4 0 23 0 66 5 22
2017 Security 36 23 24 4 4 4 4 65 10 22
2017 Science and technology 50 10 20 0 10 10 0 67 11 10
2017 Library services 39 19 8 4 0 30 0 83 6 25
2017 Legal services 21 26 17 6 4 17 10 64 13 1853
2017 Administration and operations 36 30 13 2 1 12 4 80 4 281
2017 Human resources 31 17 5 3 2 13 29 84 7 115
2017 Financial management 43 27 13 2 2 7 7 81 4 117
2017 Procurement 12 41 36 0 0 12 0 59 0 17
2017 Real property 20 11 33 0 0 29 8 49 0 10
2017 Information management 37 30 13 0 1 15 3 83 2 78
2017 Information technology 31 27 16 2 1 21 2 76 4 107
2017 Evaluation 20 51 10 0 10 0 9 78 11 10
2017 Data sciences 20 15 20 0 0 32 14 64 0 20
2017 Policy 21 27 17 5 2 16 11 66 10 99
2017 Project management 30 25 18 4 9 9 4 64 15 23
2017 Other services to the public 37 30 14 8 0 0 12 75 9 13
2017 None of the above 25 29 13 6 4 14 9 70 13 160
2014 Client contact centre 33 36 11 0 4 13 4 83 5 29
2014 Federal regulators 0 34 17 11 4 28 6 51 24 18
2014 Communications or public affairs 36 18 21 2 5 12 6 66 8 63
2014 Access to information and privacy 27 23 11 5 0 34 0 76 7 18
2014 Security 16 37 22 0 6 10 9 66 7 19
2014 Library services 15 25 27 4 0 29 0 57 5 24
2014 Legal services 18 28 18 7 3 15 11 61 14 1879
2014 Administration and operations 27 32 15 3 3 14 5 74 7 286
2014 Human resources 31 21 10 3 1 8 25 78 7 135
2014 Financial management 25 38 10 6 0 17 3 80 8 116
2014 Procurement 13 33 21 0 6 27 0 62 8 18
2014 Information management 22 33 17 6 0 19 3 70 8 78
2014 Information technology 23 28 15 4 4 20 6 69 10 78
2014 Internal audit 38 15 8 0 0 24 15 87 0 13
2014 Other services to the public 25 28 13 4 4 21 4 71 11 24
2014 None of the above 25 28 16 3 1 17 9 72 6 197
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 9 91 1856
2017 Administration and operations 7 93 281
2017 Human resources 8 92 115
2017 Financial management 5 95 115
2017 None of the above 10 90 160
2014 Legal services 6 94 1877
2014 Administration and operations 7 93 287
2014 Human resources 10 90 135
2014 Financial management 5 95 116
2014 Procurement 0 100 17
2014 Internal audit 0 100 13
2014 None of the above 8 92 197

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Legal services 30 168
2017 Administration and operations 35 20
2017 None of the above 37 17
2014 Legal services 36 117
2014 Administration and operations 49 19
2014 None of the above 35 14

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Legal services 82 168
2017 Administration and operations 81 20
2017 None of the above 89 17
2014 Legal services 81 117
2014 Administration and operations 72 19
2014 Human resources 92 12
2014 None of the above 73 14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 20
2017 None of the above 0 17
2014 Legal services 0 117
2014 Administration and operations 0 19
2014 Human resources 0 12
2014 None of the above 0 14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Legal services 12 168
2017 Administration and operations 0 20
2014 Legal services 10 117
2014 Human resources 0 12
2014 None of the above 0 14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Legal services 4 168
2017 Administration and operations 0 20
2014 Human resources 0 12
2014 None of the above 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 5 168
2017 Administration and operations 0 20
2014 Legal services 6 117

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Legal services 22 168
2014 Legal services 28 118

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Legal services 18 168
2014 Legal services 18 118
2014 None of the above 0 14

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Legal services 10 168
2014 Legal services 13 118
2014 Human resources 0 12
2014 None of the above 0 14

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Legal services 3 168
2014 Legal services 5 118
2014 Human resources 0 12

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Legal services 20 168
2017 Administration and operations 24 21
2017 None of the above 54 17
2014 Legal services 17 118
2014 Administration and operations 44 19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Legal services 32 168
2017 None of the above 44 17
2014 Legal services 33 118

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Legal services 3 168
2017 Administration and operations 0 21
2017 None of the above 0 17
2014 Legal services 5 118
2014 Administration and operations 0 19
2014 Human resources 0 12
2014 None of the above 0 14

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 None of the above 0 17

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Legal services 6 168
2014 Legal services 8 118
2014 Human resources 0 12
2014 None of the above 0 14

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Legal services 26 168
2017 Administration and operations 24 21
2014 Legal services 25 118

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Legal services 0 168
2017 Administration and operations 0 21
2017 None of the above 0 17

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Legal services 16 168
2017 None of the above 0 17
2014 Legal services 17 118

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 21
2017 None of the above 0 17
2014 Legal services 0 118
2014 Administration and operations 0 19
2014 Human resources 0 12
2014 None of the above 0 14

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 7 168
2014 Legal services 17 118
2014 Administration and operations 41 19
2014 None of the above 41 14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Legal services 20 168
2017 Administration and operations 33 21
2014 Legal services 19 117
2014 Administration and operations 26 19

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 168
2014 Legal services 12 117

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Legal services 4 168
2017 None of the above 0 17
2014 Legal services 4 117
2014 Administration and operations 0 19
2014 None of the above 0 14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Legal services 11 168
2014 Legal services 8 117

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Legal services 5 168
2017 Administration and operations 0 21
2014 Legal services 5 117
2014 None of the above 0 14

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 21
2014 Legal services 6 117
2014 None of the above 0 14

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Legal services 9 168
2017 Administration and operations 0 21
2014 Administration and operations 0 19

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 6 168
2017 None of the above 0 17
2014 Legal services 8 117
2014 None of the above 0 14

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Legal services 62 168
2017 Administration and operations 47 21
2017 None of the above 62 17
2014 Legal services 70 117
2014 Administration and operations 59 19
2014 None of the above 52 14

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Legal services 6 166
2017 None of the above 0 16
2014 Administration and operations 0 17
2014 Human resources 0 10

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Legal services 12 166
2017 None of the above 0 16
2014 Legal services 10 110
2014 Human resources 0 10

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Legal services 5 166
2017 None of the above 0 16
2014 Human resources 0 10
2014 None of the above 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 None of the above 0 16
2014 Legal services 0 110
2014 Administration and operations 0 17
2014 Human resources 0 10

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Legal services 4 166
2017 None of the above 0 16
2014 Administration and operations 0 17

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Legal services 4 166
2014 Legal services 5 110
2014 Administration and operations 0 17
2014 None of the above 0 14

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Legal services 7 166

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Legal services 6 166
2014 Legal services 7 110
2014 None of the above 0 14

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Legal services 8 166
2014 Legal services 8 110
2014 None of the above 0 14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Legal services 25 166
2017 None of the above 38 16
2014 Legal services 32 110
2014 Administration and operations 30 17

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Legal services 10 166
2014 Legal services 8 110

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Legal services 52 166
2017 Administration and operations 28 21
2017 None of the above 51 16
2014 Legal services 46 110
2014 Administration and operations 35 17
2014 Human resources 72 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Legal services 70 166
2017 Administration and operations 39 21
2017 None of the above 75 16
2014 Legal services 78 110
2014 Administration and operations 65 17
2014 Human resources 90 10
2014 None of the above 69 14

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 21
2017 None of the above 0 16

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Legal services 14 166
2014 Legal services 17 110
2014 None of the above 0 14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 96 4 168
2017 Administration and operations 86 14 21
2017 None of the above 100 0 17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 10 38 0 5 19 13 37 7 21
2017 Federal regulators 20 11 21 6 6 27 10 49 18 19
2017 Communications or public affairs 8 15 25 2 0 39 11 47 3 57
2017 Access to information and privacy 14 26 25 0 0 35 0 61 0 23
2017 Security 18 27 23 5 0 18 9 61 7 22
2017 Science and technology 0 10 30 0 0 50 10 26 0 10
2017 Library services 8 12 15 9 0 50 6 44 21 25
2017 Legal services 11 12 20 4 4 42 6 45 15 1854
2017 Administration and operations 16 13 22 3 2 35 8 52 8 280
2017 Human resources 15 12 21 0 2 45 6 54 4 115
2017 Financial management 18 18 17 0 2 37 9 66 3 117
2017 Procurement 6 12 47 6 0 18 12 26 8 17
2017 Real property 17 0 43 0 0 29 11 28 0 10
2017 Information management 22 21 13 1 3 32 8 71 7 78
2017 Information technology 21 14 19 1 0 37 8 64 2 108
2017 Evaluation 0 10 10 0 10 49 21 33 33 10
2017 Data sciences 5 0 5 5 5 66 14 25 50 20
2017 Policy 16 13 20 3 0 44 3 56 6 98
2017 Project management 5 4 10 0 4 64 13 39 18 23
2017 Other services to the public 0 0 22 0 16 43 19 0 42 13
2017 None of the above 17 10 19 5 4 41 4 49 16 160
2014 Client contact centre 7 20 16 0 0 50 6 62 0 29
2014 Federal regulators 6 11 21 0 6 56 0 39 13 18
2014 Communications or public affairs 22 11 17 0 2 43 5 64 3 63
2014 Access to information and privacy 0 11 32 0 0 51 5 25 0 18
2014 Security 11 22 26 0 0 42 0 56 0 19
2014 Library services 0 4 32 4 0 53 8 9 9 24
2014 Legal services 10 12 19 4 3 45 7 44 15 1879
2014 Administration and operations 18 15 18 3 1 37 7 61 7 287
2014 Human resources 20 20 16 4 2 32 6 64 10 135
2014 Financial management 11 14 19 1 2 45 8 53 6 116
2014 Procurement 16 16 11 0 0 44 13 75 0 18
2014 Information management 11 19 20 4 3 39 4 53 11 78
2014 Information technology 12 11 24 4 0 36 13 45 8 78
2014 Internal audit 0 0 15 8 0 54 23 0 33 13
2014 Other services to the public 16 20 22 0 4 34 4 59 7 24
2014 None of the above 10 9 22 4 1 48 6 40 12 197

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 28 29 0 5 10 0 62 5 21
2017 Federal regulators 31 26 16 6 6 16 0 68 13 19
2017 Communications or public affairs 29 45 12 3 2 10 0 81 6 57
2017 Access to information and privacy 27 34 21 0 0 18 0 75 0 23
2017 Security 23 36 23 5 4 9 0 65 10 22
2017 Science and technology 30 10 30 0 10 10 10 50 12 10
2017 Library services 30 25 15 0 0 30 0 78 0 25
2017 Legal services 25 29 18 5 4 17 1 67 11 1848
2017 Administration and operations 37 23 18 4 2 13 2 71 7 281
2017 Human resources 30 31 13 2 3 19 1 77 7 115
2017 Financial management 31 28 17 0 3 18 3 75 3 116
2017 Procurement 6 30 41 6 0 12 6 43 7 17
2017 Real property 38 29 22 0 0 0 11 76 0 10
2017 Information management 43 27 15 1 3 9 3 79 4 78
2017 Information technology 31 36 14 0 0 15 4 83 0 107
2017 Evaluation 9 20 20 0 0 41 10 59 0 10
2017 Data sciences 29 25 10 0 5 23 10 79 7 20
2017 Policy 28 28 21 5 0 18 1 68 6 99
2017 Project management 33 41 4 0 4 18 0 89 5 22
2017 Other services to the public 22 15 14 0 16 22 12 56 23 13
2017 None of the above 29 25 21 4 4 14 1 65 10 161
2014 Client contact centre 17 45 11 3 0 20 3 81 4 28
2014 Federal regulators 17 27 11 0 6 39 0 72 9 18
2014 Communications or public affairs 44 25 9 3 0 16 2 85 4 63
2014 Access to information and privacy 17 22 38 0 0 23 0 51 0 18
2014 Security 17 46 21 0 0 15 0 75 0 19
2014 Library services 16 41 10 4 0 28 0 80 5 24
2014 Legal services 24 28 18 4 3 22 1 67 9 1879
2014 Administration and operations 29 28 20 2 1 18 1 70 5 287
2014 Human resources 33 29 11 6 1 20 0 78 9 135
2014 Financial management 26 28 19 2 2 22 1 70 5 116
2014 Procurement 30 28 16 5 0 16 5 73 7 18
2014 Information management 21 36 15 4 3 20 1 73 8 78
2014 Information technology 21 23 22 4 0 26 5 63 6 78
2014 Internal audit 30 0 8 8 0 46 8 66 17 13
2014 Other services to the public 28 38 18 0 4 12 0 75 5 24
2014 None of the above 21 26 24 2 1 24 2 64 4 195
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 20 5 28 9 0 9 53 41 21
2017 Federal regulators 5 27 27 6 25 0 10 36 34 19
2017 Communications or public affairs 20 24 13 16 25 0 2 44 42 57
2017 Access to information and privacy 27 30 24 8 8 3 0 59 17 23
2017 Security 14 22 37 9 19 0 0 35 27 22
2017 Science and technology 30 10 10 10 40 0 0 40 50 10
2017 Library services 7 19 21 23 25 0 4 28 50 25
2017 Legal services 13 24 24 15 21 0 1 38 37 1856
2017 Administration and operations 13 25 27 15 19 0 2 38 34 281
2017 Human resources 10 25 16 15 31 0 3 36 47 115
2017 Financial management 11 14 20 20 31 0 3 27 52 117
2017 Procurement 0 23 30 23 13 6 6 26 40 17
2017 Real property 11 39 11 11 19 0 9 55 33 10
2017 Information management 23 21 18 13 22 1 1 45 37 78
2017 Information technology 17 18 27 12 24 0 1 36 36 108
2017 Evaluation 31 29 40 0 0 0 0 60 0 10
2017 Data sciences 14 18 14 15 34 0 5 34 51 20
2017 Policy 15 24 20 11 29 0 1 39 40 98
2017 Project management 26 31 8 0 31 4 0 59 32 23
2017 Other services to the public 29 19 22 8 22 0 0 48 30 13
2017 None of the above 15 26 19 18 18 0 3 43 37 160

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 40 18 19 0 0 0 63 19 21
2017 Federal regulators 11 6 45 23 16 0 0 16 39 18
2017 Communications or public affairs 21 25 28 13 10 0 2 47 24 57
2017 Access to information and privacy 18 4 18 34 26 0 0 22 60 23
2017 Security 4 27 24 37 8 0 0 31 45 22
2017 Science and technology 30 20 50 0 0 0 0 50 0 10
2017 Library services 8 40 23 17 12 0 0 47 29 25
2017 Legal services 8 18 31 25 17 0 1 26 42 1857
2017 Administration and operations 16 30 27 17 8 0 1 47 26 280
2017 Human resources 6 17 36 25 15 0 1 23 40 115
2017 Financial management 27 33 26 9 3 1 2 61 12 117
2017 Procurement 18 6 30 24 11 6 6 26 40 17
2017 Real property 11 39 20 19 11 0 0 50 30 10
2017 Information management 25 42 20 8 4 0 0 67 12 77
2017 Information technology 19 31 32 11 7 0 0 50 18 108
2017 Evaluation 10 60 10 20 0 0 0 70 20 10
2017 Data sciences 5 19 47 24 5 0 0 24 29 20
2017 Policy 12 16 24 24 23 1 0 29 47 99
2017 Project management 23 17 34 13 13 0 0 40 25 23
2017 Other services to the public 8 57 14 14 8 0 0 64 22 13
2017 None of the above 11 26 27 18 18 0 1 38 36 161

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 30 27 9 5 0 0 59 14 21
2017 Federal regulators 6 10 31 33 21 0 0 15 53 19
2017 Communications or public affairs 25 29 19 16 9 0 2 56 25 56
2017 Access to information and privacy 13 22 22 22 20 0 0 36 43 23
2017 Security 14 28 36 22 0 0 0 41 22 22
2017 Science and technology 60 10 30 0 0 0 0 70 0 10
2017 Library services 21 23 41 11 4 0 0 44 15 25
2017 Legal services 12 28 30 18 11 0 1 40 29 1855
2017 Administration and operations 21 31 25 16 5 0 3 53 21 279
2017 Human resources 13 25 28 21 11 1 0 39 32 115
2017 Financial management 27 36 18 8 7 1 3 66 15 117
2017 Procurement 18 6 24 30 11 6 6 26 46 17
2017 Real property 29 41 8 22 0 0 0 70 22 10
2017 Information management 38 32 13 10 1 0 5 74 12 76
2017 Information technology 23 31 21 14 9 0 1 55 23 108
2017 Evaluation 31 30 29 10 0 0 0 61 10 10
2017 Data sciences 15 24 20 32 10 0 0 39 42 20
2017 Policy 9 26 17 24 23 1 0 36 47 97
2017 Project management 27 30 21 12 9 0 0 58 21 23
2017 Other services to the public 38 15 7 0 22 0 19 65 27 13
2017 None of the above 15 30 22 14 16 1 1 46 31 161

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 40 9 14 9 0 5 66 24 21
2017 Federal regulators 11 11 41 27 5 6 0 23 34 18
2017 Communications or public affairs 15 25 23 20 15 2 0 40 36 57
2017 Access to information and privacy 18 9 17 22 34 0 0 27 56 23
2017 Security 0 36 24 19 17 4 0 38 37 22
2017 Science and technology 30 30 20 10 10 0 0 60 20 10
2017 Library services 7 12 25 27 29 0 0 19 56 25
2017 Legal services 13 21 26 19 18 1 1 35 38 1853
2017 Administration and operations 21 25 26 14 10 1 3 47 25 280
2017 Human resources 12 19 24 27 19 0 0 31 46 115
2017 Financial management 31 25 25 10 5 1 3 59 15 117
2017 Procurement 12 12 13 24 29 6 6 26 59 17
2017 Real property 39 22 17 11 11 0 0 61 22 10
2017 Information management 21 34 14 16 13 0 2 55 30 78
2017 Information technology 18 24 27 22 7 2 2 43 30 108
2017 Evaluation 20 21 19 30 10 0 0 41 40 10
2017 Data sciences 25 14 41 5 15 0 0 39 20 20
2017 Policy 13 18 26 17 26 0 0 31 43 99
2017 Project management 13 22 27 22 17 0 0 34 39 23
2017 Other services to the public 0 38 15 14 15 12 7 46 35 13
2017 None of the above 16 20 20 21 17 2 5 39 40 160

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 34 5 9 5 0 10 80 15 21
2017 Federal regulators 21 26 37 10 6 0 0 47 16 19
2017 Communications or public affairs 37 30 20 7 5 0 2 68 12 57
2017 Access to information and privacy 40 4 27 0 0 0 28 62 0 23
2017 Security 32 31 23 5 4 0 4 66 10 22
2017 Science and technology 70 30 0 0 0 0 0 100 0 10
2017 Library services 50 19 16 4 0 0 12 78 4 25
2017 Legal services 21 25 24 15 12 1 3 47 28 1855
2017 Administration and operations 40 26 15 5 2 0 12 76 8 279
2017 Human resources 27 28 16 8 5 0 16 65 15 115
2017 Financial management 51 19 9 3 1 1 16 84 5 116
2017 Procurement 42 12 17 12 6 6 6 60 20 17
2017 Real property 48 11 22 19 0 0 0 59 19 10
2017 Information management 56 17 7 1 0 3 16 90 2 77
2017 Information technology 43 32 15 7 2 0 2 76 9 108
2017 Evaluation 10 51 29 10 0 0 0 61 10 10
2017 Data sciences 29 46 15 10 0 0 0 76 10 20
2017 Policy 29 21 18 13 18 0 1 50 32 99
2017 Project management 49 26 4 8 0 0 13 86 10 23
2017 Other services to the public 29 16 0 0 15 7 33 75 25 13
2017 None of the above 29 24 18 9 14 0 6 57 24 160

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 35 24 19 4 0 5 51 24 21
2017 Federal regulators 9 26 26 27 6 0 6 38 34 19
2017 Communications or public affairs 32 30 25 8 3 0 2 62 12 57
2017 Access to information and privacy 34 8 12 23 19 0 4 44 44 23
2017 Security 14 26 46 14 0 0 0 41 14 22
2017 Science and technology 40 20 30 10 0 0 0 60 10 10
2017 Library services 29 36 15 15 4 0 0 65 19 25
2017 Legal services 15 26 28 18 12 0 0 41 31 1854
2017 Administration and operations 34 30 19 12 5 0 1 64 17 279
2017 Human resources 19 30 24 18 8 0 1 50 27 114
2017 Financial management 37 28 22 7 4 1 1 66 12 116
2017 Procurement 18 24 30 6 12 6 6 47 20 17
2017 Real property 38 22 30 0 11 0 0 59 11 10
2017 Information management 47 23 24 4 3 0 0 70 6 78
2017 Information technology 32 32 22 8 6 1 0 64 14 107
2017 Evaluation 10 31 29 20 10 0 0 41 30 10
2017 Data sciences 19 41 35 5 0 0 0 60 5 20
2017 Policy 16 29 26 20 10 0 0 45 29 99
2017 Project management 34 35 18 4 8 0 0 69 13 23
2017 Other services to the public 29 19 15 8 15 0 14 56 27 13
2017 None of the above 19 25 28 17 11 0 1 44 28 160

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 39 18 9 0 0 0 72 9 21
2017 Federal regulators 5 47 32 11 6 0 0 52 16 19
2017 Communications or public affairs 28 28 20 19 3 0 2 57 22 57
2017 Access to information and privacy 32 35 21 8 0 0 4 70 8 23
2017 Security 18 46 18 14 4 0 0 64 18 22
2017 Science and technology 20 50 0 20 10 0 0 70 30 10
2017 Library services 7 41 29 8 15 0 0 48 23 25
2017 Legal services 18 32 26 14 8 1 1 51 23 1853
2017 Administration and operations 31 33 21 7 4 0 3 66 12 279
2017 Human resources 20 38 21 10 9 0 2 60 19 114
2017 Financial management 36 32 19 6 5 1 2 70 11 116
2017 Procurement 6 23 35 7 18 6 6 33 27 17
2017 Real property 39 19 22 11 0 0 9 64 12 10
2017 Information management 46 26 15 7 4 0 1 73 11 78
2017 Information technology 28 39 21 9 3 1 0 67 12 107
2017 Evaluation 10 19 20 30 21 0 0 29 51 10
2017 Data sciences 33 33 14 15 5 0 0 66 19 20
2017 Policy 20 33 28 14 3 2 0 54 17 99
2017 Project management 36 17 34 4 4 0 4 55 9 23
2017 Other services to the public 34 22 0 23 8 7 7 65 35 13
2017 None of the above 26 31 18 14 9 0 2 58 23 162

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 48 9 14 0 0 0 77 14 21
2017 Federal regulators 6 35 54 0 6 0 0 41 6 19
2017 Communications or public affairs 25 25 24 12 12 0 2 51 24 56
2017 Access to information and privacy 17 28 27 12 12 0 4 47 25 23
2017 Security 9 32 37 22 0 0 0 41 22 22
2017 Science and technology 40 30 10 10 10 0 0 70 20 10
2017 Library services 16 36 27 9 8 4 0 54 18 25
2017 Legal services 19 33 26 14 6 1 1 53 21 1854
2017 Administration and operations 21 33 24 15 4 1 1 55 20 280
2017 Human resources 10 31 29 19 10 0 2 41 30 114
2017 Financial management 31 33 23 9 4 0 0 64 13 116
2017 Procurement 6 36 18 11 18 6 6 47 32 17
2017 Real property 39 39 11 11 0 0 0 78 11 10
2017 Information management 28 35 21 12 4 0 0 64 15 78
2017 Information technology 25 32 24 11 6 1 1 58 17 107
2017 Evaluation 10 20 39 20 10 0 0 30 30 10
2017 Data sciences 15 20 24 37 5 0 0 35 42 20
2017 Policy 14 30 27 20 8 1 0 44 28 99
2017 Project management 36 35 13 8 4 0 4 74 13 23
2017 Other services to the public 42 22 7 7 8 7 7 75 17 13
2017 None of the above 19 32 23 11 10 1 4 53 22 160

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 40 18 14 0 0 5 67 14 21
2017 Federal regulators 9 54 37 0 0 0 0 63 0 19
2017 Communications or public affairs 21 27 16 22 12 0 2 49 34 57
2017 Access to information and privacy 22 31 18 16 8 0 4 56 25 23
2017 Security 18 36 32 14 0 0 0 54 14 22
2017 Science and technology 60 10 20 0 10 0 0 70 10 10
2017 Library services 37 32 8 7 12 4 0 72 20 25
2017 Legal services 26 37 21 9 5 1 1 64 14 1855
2017 Administration and operations 31 30 22 11 4 0 2 62 15 280
2017 Human resources 19 32 21 14 11 0 2 53 26 114
2017 Financial management 28 33 20 12 6 0 1 61 19 116
2017 Procurement 18 19 35 6 12 6 6 41 20 17
2017 Real property 56 33 11 0 0 0 0 89 0 10
2017 Information management 32 33 20 9 5 1 0 67 14 78
2017 Information technology 29 37 17 13 3 1 1 66 16 107
2017 Evaluation 20 29 41 10 0 0 0 49 10 10
2017 Data sciences 20 36 15 24 5 0 0 56 29 20
2017 Policy 17 35 25 15 6 1 1 53 22 99
2017 Project management 40 26 17 4 9 0 4 69 13 23
2017 Other services to the public 48 30 7 7 8 0 0 78 15 13
2017 None of the above 29 27 20 11 9 2 2 59 20 162

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 34 13 9 5 0 0 73 14 21
2017 Federal regulators 15 21 53 11 0 0 0 36 11 19
2017 Communications or public affairs 32 31 21 7 7 0 2 65 14 57
2017 Access to information and privacy 25 29 19 17 5 0 4 57 23 23
2017 Security 23 31 17 19 9 0 0 54 29 22
2017 Science and technology 50 20 20 0 10 0 0 70 10 10
2017 Library services 37 12 29 4 15 4 0 50 20 25
2017 Legal services 23 30 25 13 7 1 1 54 20 1849
2017 Administration and operations 29 30 19 13 5 1 3 61 19 279
2017 Human resources 14 35 26 15 9 0 1 50 24 114
2017 Financial management 36 42 13 6 3 0 1 78 8 115
2017 Procurement 24 18 24 12 11 6 6 47 26 17
2017 Real property 30 9 20 41 0 0 0 39 41 10
2017 Information management 39 32 15 5 6 1 1 73 12 78
2017 Information technology 33 35 15 11 3 2 1 70 14 107
2017 Evaluation 30 49 10 0 10 0 0 80 10 10
2017 Data sciences 35 29 14 18 0 5 0 66 19 20
2017 Policy 29 24 29 14 3 1 0 53 17 98
2017 Project management 28 40 13 10 5 0 4 71 15 22
2017 Other services to the public 31 41 0 7 8 0 14 83 17 13
2017 None of the above 30 23 23 11 9 0 3 55 21 160

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 72 10 18 0 0 0 0 82 0 21
2017 Federal regulators 52 26 17 0 0 0 6 82 0 19
2017 Communications or public affairs 56 26 15 2 2 0 0 81 4 56
2017 Access to information and privacy 57 22 0 17 4 0 0 79 21 23
2017 Security 49 33 5 9 0 4 0 85 10 22
2017 Science and technology 50 20 20 10 0 0 0 70 10 10
2017 Library services 46 19 24 4 8 0 0 65 12 25
2017 Legal services 51 27 13 5 2 0 1 79 8 1858
2017 Administration and operations 59 22 11 3 1 0 3 84 5 279
2017 Human resources 51 29 12 3 3 0 1 81 7 115
2017 Financial management 57 23 11 2 2 2 3 85 4 117
2017 Procurement 29 19 23 6 12 6 6 55 20 17
2017 Real property 51 40 9 0 0 0 0 91 0 10
2017 Information management 60 23 8 1 3 1 4 88 4 77
2017 Information technology 67 18 10 3 2 0 0 85 5 108
2017 Evaluation 19 0 20 10 51 0 0 19 61 10
2017 Data sciences 66 10 5 5 10 5 0 80 15 20
2017 Policy 62 21 9 6 2 0 0 83 8 99
2017 Project management 62 13 17 4 4 0 0 75 8 23
2017 Other services to the public 56 29 0 0 8 0 7 92 8 13
2017 None of the above 50 24 12 9 2 0 2 76 11 161

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 81 9 5 0 0 0 5 95 0 21
2017 Federal regulators 74 6 11 0 5 0 5 83 5 19
2017 Communications or public affairs 79 5 7 3 3 0 2 86 7 56
2017 Access to information and privacy 70 18 12 0 0 0 0 88 0 23
2017 Security 75 10 0 10 0 0 5 89 11 21
2017 Science and technology 40 40 10 0 10 0 0 80 10 10
2017 Library services 81 12 0 4 4 0 0 93 7 25
2017 Legal services 68 14 7 5 4 1 3 84 8 1859
2017 Administration and operations 69 14 7 3 2 1 4 88 5 281
2017 Human resources 73 14 5 4 1 1 2 90 5 114
2017 Financial management 74 12 5 0 3 1 5 91 4 116
2017 Procurement 53 6 23 0 0 6 12 72 0 17
2017 Real property 89 11 0 0 0 0 0 100 0 10
2017 Information management 77 9 4 1 4 2 2 90 5 77
2017 Information technology 75 10 5 2 2 1 5 90 4 108
2017 Evaluation 60 10 20 10 0 0 0 70 10 10
2017 Data sciences 86 5 5 0 5 0 0 90 5 20
2017 Policy 76 10 1 5 2 0 6 92 7 98
2017 Project management 82 4 0 4 9 0 0 87 13 23
2017 Other services to the public 47 14 8 16 7 0 8 66 25 13
2017 None of the above 58 19 5 6 7 1 5 82 13 162

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 33 0 5 5 0 0 90 10 21
2017 Federal regulators 27 39 23 6 5 0 0 66 11 18
2017 Communications or public affairs 66 24 5 2 3 0 0 90 5 56
2017 Access to information and privacy 66 25 5 0 0 0 4 95 0 23
2017 Security 52 34 9 0 5 0 0 86 5 21
2017 Science and technology 50 20 30 0 0 0 0 70 0 10
2017 Library services 38 45 17 0 0 0 0 83 0 25
2017 Legal services 48 32 11 4 2 0 2 82 7 1855
2017 Administration and operations 48 29 12 4 3 1 4 80 7 281
2017 Human resources 59 23 11 2 3 0 1 83 5 115
2017 Financial management 66 19 6 5 1 0 4 88 6 116
2017 Procurement 12 48 23 12 0 6 0 63 13 17
2017 Real property 78 0 22 0 0 0 0 78 0 10
2017 Information management 62 25 5 3 3 1 1 89 5 78
2017 Information technology 60 25 9 0 1 0 5 90 1 107
2017 Evaluation 29 31 20 20 0 0 0 60 20 10
2017 Data sciences 52 33 5 0 10 0 0 86 10 20
2017 Policy 57 25 9 7 1 0 1 83 8 99
2017 Project management 60 27 5 4 4 0 0 87 8 23
2017 Other services to the public 56 29 15 0 0 0 0 85 0 13
2017 None of the above 51 27 13 4 2 0 4 80 6 160

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 55 35 5 0 0 0 5 95 0 20
2017 Federal regulators 57 28 10 5 0 0 0 85 5 19
2017 Communications or public affairs 48 22 14 12 3 0 0 71 15 56
2017 Access to information and privacy 50 39 11 0 0 0 0 89 0 23
2017 Security 55 14 22 9 0 0 0 68 9 22
2017 Science and technology 60 0 10 20 10 0 0 60 30 10
2017 Library services 60 28 4 0 8 0 0 88 8 24
2017 Legal services 54 22 11 6 4 0 2 78 10 1861
2017 Administration and operations 63 17 7 4 5 0 4 84 9 280
2017 Human resources 59 23 9 5 2 0 2 84 7 115
2017 Financial management 71 8 8 5 5 0 3 82 10 117
2017 Procurement 47 18 6 12 6 6 6 73 20 17
2017 Real property 78 0 11 11 0 0 0 78 11 10
2017 Information management 71 14 5 4 4 1 1 87 8 78
2017 Information technology 67 17 10 1 2 0 3 87 3 108
2017 Evaluation 29 11 20 10 30 0 0 39 40 10
2017 Data sciences 72 19 5 5 0 0 0 90 5 20
2017 Policy 55 18 15 7 3 0 2 75 10 99
2017 Project management 74 8 4 4 9 0 0 82 13 23
2017 Other services to the public 48 14 15 8 15 0 0 62 23 13
2017 None of the above 56 19 9 7 7 1 2 76 15 161

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 5 0 0 0 0 38 100 0 21
2017 Federal regulators 42 11 0 0 0 0 47 100 0 19
2017 Communications or public affairs 50 16 8 0 0 0 26 89 0 56
2017 Access to information and privacy 67 8 0 0 0 0 25 100 0 23
2017 Security 63 10 4 14 0 0 9 80 16 21
2017 Science and technology 80 10 0 10 0 0 0 90 10 10
2017 Library services 55 8 10 0 0 0 27 87 0 25
2017 Legal services 53 16 7 2 1 0 21 88 3 1854
2017 Administration and operations 52 14 4 1 2 0 27 90 4 281
2017 Human resources 44 17 2 0 3 0 34 92 5 115
2017 Financial management 57 8 7 4 0 1 23 85 5 117
2017 Procurement 47 7 12 0 0 6 29 82 0 17
2017 Real property 45 33 0 0 0 0 22 100 0 10
2017 Information management 61 10 10 2 0 1 16 86 3 78
2017 Information technology 59 17 5 2 0 0 18 92 2 108
2017 Evaluation 49 21 10 10 0 0 10 77 11 10
2017 Data sciences 52 19 0 0 0 0 29 100 0 20
2017 Policy 52 14 6 1 0 0 26 90 1 99
2017 Project management 62 8 0 0 0 0 30 100 0 23
2017 Other services to the public 30 30 0 0 0 0 41 100 0 13
2017 None of the above 58 12 6 0 1 0 23 90 1 160

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 20 0 0 0 0 20 100 0 20
2017 Federal regulators 73 0 0 6 0 0 21 93 7 19
2017 Communications or public affairs 69 14 8 2 0 0 7 89 2 56
2017 Access to information and privacy 71 13 8 4 0 0 4 87 4 23
2017 Security 68 24 9 0 0 0 0 91 0 22
2017 Science and technology 70 20 0 0 10 0 0 90 10 10
2017 Library services 74 8 10 0 0 4 4 89 0 24
2017 Legal services 56 22 11 3 1 1 6 84 4 1845
2017 Administration and operations 69 14 5 1 1 0 10 92 2 277
2017 Human resources 67 18 2 1 3 0 9 94 4 115
2017 Financial management 80 9 2 3 0 0 6 95 3 117
2017 Procurement 53 18 12 0 6 6 6 80 7 17
2017 Real property 56 44 0 0 0 0 0 100 0 10
2017 Information management 80 6 4 1 0 1 8 94 1 77
2017 Information technology 71 16 5 1 2 0 6 92 3 106
2017 Evaluation 100 0 0 0 0 0 0 100 0 10
2017 Data sciences 66 24 5 0 0 0 5 95 0 20
2017 Policy 58 25 10 0 1 0 6 89 1 98
2017 Project management 78 13 0 4 4 0 0 91 9 22
2017 Other services to the public 56 36 8 0 0 0 0 92 0 13
2017 None of the above 66 15 6 3 1 1 9 89 4 161

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 61 24 5 0 0 0 10 94 0 21
2017 Federal regulators 63 0 22 5 0 0 10 70 6 19
2017 Communications or public affairs 69 17 2 0 10 0 2 87 11 56
2017 Access to information and privacy 78 9 0 0 4 0 8 95 5 23
2017 Security 62 18 10 5 5 0 0 80 10 22
2017 Science and technology 70 0 20 0 10 0 0 70 10 10
2017 Library services 48 27 10 0 7 0 7 81 8 25
2017 Legal services 67 14 6 3 4 1 5 86 7 1859
2017 Administration and operations 60 18 9 5 4 0 5 82 9 281
2017 Human resources 70 11 6 3 5 0 5 85 8 115
2017 Financial management 68 15 6 3 5 1 3 86 8 117
2017 Procurement 54 6 0 12 6 12 11 77 23 17
2017 Real property 69 22 9 0 0 0 0 91 0 10
2017 Information management 63 14 11 4 4 1 3 81 8 78
2017 Information technology 64 16 14 1 2 1 2 83 3 108
2017 Evaluation 60 20 0 10 10 0 0 80 20 10
2017 Data sciences 86 10 0 5 0 0 0 95 5 20
2017 Policy 73 10 3 4 3 0 7 89 7 99
2017 Project management 79 4 0 8 8 0 0 83 17 23
2017 Other services to the public 70 22 8 0 0 0 0 92 0 13
2017 None of the above 70 13 3 2 3 1 7 91 6 162

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 24 19 0 10 0 0 72 10 21
2017 Federal regulators 32 36 11 11 0 0 10 76 12 19
2017 Communications or public affairs 65 21 7 4 2 0 2 88 6 55
2017 Access to information and privacy 34 25 18 14 9 0 0 59 23 23
2017 Security 55 27 17 0 0 0 0 83 0 22
2017 Science and technology 80 10 10 0 0 0 0 90 0 10
2017 Library services 46 39 8 0 0 0 7 92 0 25
2017 Legal services 48 30 14 3 2 0 3 81 5 1855
2017 Administration and operations 46 33 13 3 2 0 4 82 5 281
2017 Human resources 48 29 12 7 3 0 0 77 11 115
2017 Financial management 46 28 17 3 2 0 4 78 5 117
2017 Procurement 29 18 19 12 6 6 11 56 21 17
2017 Real property 78 11 0 11 0 0 0 89 11 10
2017 Information management 50 32 11 2 2 1 0 84 5 78
2017 Information technology 56 29 8 4 2 0 1 86 6 108
2017 Evaluation 59 21 10 0 0 0 10 89 0 10
2017 Data sciences 58 27 15 0 0 0 0 85 0 20
2017 Policy 48 28 17 4 0 0 2 78 4 99
2017 Project management 53 35 13 0 0 0 0 87 0 23
2017 Other services to the public 63 30 7 0 0 0 0 93 0 13
2017 None of the above 49 32 8 6 1 1 3 85 7 160

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 23 43 18 0 0 5 35 20 21
2017 Federal regulators 5 26 54 6 10 0 0 30 16 19
2017 Communications or public affairs 6 38 35 12 8 0 0 45 20 57
2017 Access to information and privacy 14 10 41 26 9 0 0 24 35 22
2017 Security 0 28 35 32 4 0 0 28 37 22
2017 Science and technology 20 10 50 10 10 0 0 30 20 10
2017 Library services 4 33 36 23 4 0 0 36 27 25
2017 Legal services 4 21 43 22 9 0 0 25 31 1861
2017 Administration and operations 10 35 41 9 4 0 0 45 13 281
2017 Human resources 10 25 44 16 7 0 0 34 22 115
2017 Financial management 13 42 31 7 5 1 1 56 13 117
2017 Procurement 12 12 46 19 6 6 0 25 26 17
2017 Real property 19 40 19 11 11 0 0 59 22 10
2017 Information management 20 37 30 9 1 1 1 58 10 78
2017 Information technology 9 43 40 5 3 0 1 52 8 108
2017 Evaluation 0 0 60 30 10 0 0 0 40 10
2017 Data sciences 0 19 57 24 0 0 0 19 24 20
2017 Policy 6 25 41 20 8 0 0 31 28 98
2017 Project management 21 18 44 13 4 0 0 39 17 23
2017 Other services to the public 19 35 37 0 8 0 0 55 8 13
2017 None of the above 8 20 40 19 11 1 0 29 30 162

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 31 45 15 9 0 0 24 31 21
2017 Federal regulators 5 27 41 27 0 0 0 27 32 19
2017 Communications or public affairs 7 25 35 30 3 0 0 33 31 57
2017 Access to information and privacy 17 30 40 8 4 0 0 13 47 23
2017 Security 4 28 44 19 5 0 0 24 32 22
2017 Science and technology 10 30 50 0 10 0 0 10 40 10
2017 Library services 4 20 50 19 8 0 0 26 23 25
2017 Legal services 9 25 44 17 5 0 0 21 34 1851
2017 Administration and operations 6 18 42 23 10 0 0 33 24 281
2017 Human resources 10 21 37 23 8 0 1 31 31 114
2017 Financial management 7 12 40 33 8 0 1 41 19 116
2017 Procurement 12 36 29 6 12 6 0 19 50 17
2017 Real property 11 11 28 20 20 0 10 44 24 10
2017 Information management 4 7 45 25 16 0 3 42 12 77
2017 Information technology 5 13 41 32 10 0 0 42 17 108
2017 Evaluation 20 39 21 20 0 0 0 20 59 10
2017 Data sciences 20 19 52 10 0 0 0 10 38 20
2017 Policy 11 20 53 12 4 0 0 16 31 99
2017 Project management 5 9 52 25 9 0 0 34 14 21
2017 Other services to the public 8 16 35 22 19 0 0 41 24 13
2017 None of the above 9 25 44 15 7 1 1 22 34 162

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 48 20 0 5 9 0 74 5 21
2017 Federal regulators 30 48 11 6 0 6 0 82 6 19
2017 Communications or public affairs 42 38 8 10 2 0 0 80 12 57
2017 Access to information and privacy 44 30 17 4 0 5 0 78 4 23
2017 Security 41 42 4 9 4 0 0 83 14 22
2017 Science and technology 0 80 10 10 0 0 0 80 10 10
2017 Library services 41 46 10 0 0 4 0 90 0 25
2017 Legal services 31 43 13 7 4 1 0 75 12 1860
2017 Administration and operations 43 41 10 3 2 1 0 85 5 281
2017 Human resources 36 40 13 4 2 6 0 81 6 115
2017 Financial management 36 42 12 6 1 3 0 81 7 117
2017 Procurement 6 47 12 18 11 6 0 56 31 17
2017 Real property 46 54 0 0 0 0 0 100 0 10
2017 Information management 52 27 15 2 3 1 0 80 5 78
2017 Information technology 40 35 14 3 0 8 0 81 4 108
2017 Evaluation 19 61 0 11 10 0 0 79 21 10
2017 Data sciences 42 29 19 5 5 0 0 71 10 20
2017 Policy 41 45 5 4 2 2 0 88 6 99
2017 Project management 55 41 4 0 0 0 0 96 0 22
2017 Other services to the public 48 38 0 7 0 7 0 92 8 13
2017 None of the above 36 41 12 7 3 2 0 79 9 161

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 43 24 14 0 0 0 62 14 21
2017 Federal regulators 5 74 0 11 10 0 0 79 21 19
2017 Communications or public affairs 21 38 22 17 2 0 0 60 19 57
2017 Access to information and privacy 46 21 16 11 0 5 0 71 12 23
2017 Security 23 31 23 14 9 0 0 53 24 22
2017 Science and technology 0 70 10 0 20 0 0 70 20 10
2017 Library services 17 48 12 15 8 0 0 66 23 25
2017 Legal services 16 36 17 18 12 2 0 53 30 1859
2017 Administration and operations 26 44 13 11 5 2 0 71 16 281
2017 Human resources 16 50 18 9 3 4 0 68 13 115
2017 Financial management 19 50 13 12 3 2 1 71 16 117
2017 Procurement 6 12 48 17 12 6 0 19 30 17
2017 Real property 39 29 11 11 11 0 0 67 22 10
2017 Information management 38 34 14 9 5 0 0 72 14 78
2017 Information technology 24 40 22 8 3 3 0 66 12 108
2017 Evaluation 0 19 0 30 51 0 0 19 81 10
2017 Data sciences 27 29 24 10 5 5 0 59 15 20
2017 Policy 22 36 13 14 15 1 0 58 29 99
2017 Project management 37 36 4 13 10 0 0 73 23 22
2017 Other services to the public 34 43 8 0 8 7 0 83 8 13
2017 None of the above 18 36 19 13 11 2 0 55 25 161
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 10 90 57
2017 Access to information and privacy 22 78 23
2017 Security 22 78 22
2017 Science and technology 0 100 10
2017 Legal services 17 83 1856
2017 Administration and operations 21 79 280
2017 Human resources 20 80 114
2017 Financial management 14 86 117
2017 Information management 16 84 78
2017 Information technology 14 86 108
2017 Evaluation 0 100 10
2017 Policy 18 82 97
2017 Project management 27 73 23
2017 Other services to the public 44 56 13
2017 None of the above 14 86 162
2014 Client contact centre 23 77 29
2014 Communications or public affairs 14 86 63
2014 Legal services 15 85 1876
2014 Administration and operations 12 88 287
2014 Human resources 26 74 134
2014 Financial management 15 85 116
2014 Information management 10 90 78
2014 Information technology 10 90 78
2014 Other services to the public 25 75 24
2014 None of the above 13 87 197

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Legal services 85 15 324
2017 Administration and operations 85 15 59
2017 Human resources 92 8 22
2017 Financial management 82 18 16
2017 Information management 84 16 13
2017 Information technology 88 12 16
2017 Policy 89 11 18
2017 None of the above 82 18 22
2014 Legal services 84 16 286
2014 Administration and operations 79 21 35
2014 Human resources 70 30 34
2014 Financial management 87 13 17
2014 None of the above 84 16 24

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Legal services 51 32 6 8 2 1 0 83 10 276
2017 Administration and operations 50 39 2 4 2 2 0 92 6 49
2017 Human resources 64 26 0 10 0 0 0 90 10 20
2017 Financial management 58 30 12 0 0 0 0 88 0 13
2017 Information management 64 27 9 0 0 0 0 91 0 11
2017 Information technology 56 37 7 0 0 0 0 93 0 14
2017 Policy 41 47 6 6 0 0 0 88 6 16
2017 None of the above 48 29 6 12 5 0 0 77 17 18
2014 Legal services 51 30 8 7 3 1 0 82 10 241
2014 Administration and operations 35 50 7 3 4 0 0 86 7 28
2014 Human resources 48 17 22 4 5 0 4 68 10 23
2014 Financial management 68 26 0 7 0 0 0 93 7 15
2014 None of the above 69 21 10 0 0 0 0 90 0 20
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 13 5 10 14 0 10 53 47 21
2017 Federal regulators 16 16 27 11 19 6 6 18 82 19
2017 Communications or public affairs 25 25 18 20 8 3 0 26 74 57
2017 Access to information and privacy 51 8 26 9 5 0 0 51 49 23
2017 Security 23 45 24 0 9 0 0 23 77 22
2017 Science and technology 40 20 30 10 0 0 0 40 60 10
2017 Library services 39 13 23 10 8 8 0 42 58 25
2017 Legal services 25 20 21 13 16 5 1 26 74 1863
2017 Administration and operations 29 28 20 9 12 2 0 30 70 281
2017 Human resources 27 20 18 13 17 5 1 28 72 114
2017 Financial management 15 25 23 17 17 2 2 15 85 116
2017 Procurement 17 41 12 18 7 6 0 18 82 17
2017 Information management 27 18 24 8 17 5 1 29 71 78
2017 Information technology 25 24 20 13 16 1 2 26 74 108
2017 Evaluation 29 10 30 0 10 21 0 36 64 10
2017 Data sciences 29 18 24 10 19 0 0 29 71 20
2017 Policy 28 19 17 13 21 2 0 28 72 99
2017 Project management 31 17 26 0 23 4 0 32 68 23
2017 Other services to the public 57 22 14 0 7 0 0 57 43 13
2017 None of the above 28 26 17 17 7 4 2 30 70 162

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 35 14
2017 Communications or public affairs 11 40
2017 Access to information and privacy 30 11
2017 Security 11 17
2017 Library services 28 13
2017 Legal services 18 1292
2017 Administration and operations 19 192
2017 Human resources 25 77
2017 Financial management 15 94
2017 Procurement 8 13
2017 Information management 29 51
2017 Information technology 23 76
2017 Data sciences 14 14
2017 Policy 19 71
2017 Project management 46 15
2017 None of the above 11 108

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 28 14
2017 Communications or public affairs 33 40
2017 Access to information and privacy 27 11
2017 Security 29 17
2017 Library services 39 13
2017 Legal services 39 1292
2017 Administration and operations 26 192
2017 Human resources 39 77
2017 Financial management 45 94
2017 Procurement 39 13
2017 Information management 25 51
2017 Information technology 41 76
2017 Data sciences 39 14
2017 Policy 39 71
2017 Project management 54 15
2017 None of the above 33 108

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 41 14
2017 Communications or public affairs 15 40
2017 Access to information and privacy 18 11
2017 Security 17 17
2017 Library services 0 13
2017 Legal services 21 1292
2017 Administration and operations 18 192
2017 Human resources 31 77
2017 Financial management 20 94
2017 Procurement 8 13
2017 Information management 14 51
2017 Information technology 17 76
2017 Data sciences 20 14
2017 Policy 14 71
2017 Project management 13 15
2017 None of the above 14 108

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 35 14
2017 Communications or public affairs 38 40
2017 Access to information and privacy 8 11
2017 Security 71 17
2017 Library services 61 13
2017 Legal services 26 1292
2017 Administration and operations 39 192
2017 Human resources 48 77
2017 Financial management 36 94
2017 Procurement 39 13
2017 Information management 42 51
2017 Information technology 53 76
2017 Data sciences 14 14
2017 Policy 35 71
2017 Project management 42 15
2017 None of the above 36 108

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 14 14
2017 Communications or public affairs 2 40
2017 Access to information and privacy 11 11
2017 Security 6 17
2017 Library services 0 13
2017 Legal services 10 1292
2017 Administration and operations 8 192
2017 Human resources 10 77
2017 Financial management 8 94
2017 Procurement 0 13
2017 Information management 4 51
2017 Information technology 7 76
2017 Data sciences 7 14
2017 Policy 8 71
2017 Project management 0 15
2017 None of the above 5 108

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Federal regulators 49 14
2017 Communications or public affairs 51 40
2017 Access to information and privacy 54 11
2017 Security 30 17
2017 Library services 50 13
2017 Legal services 53 1292
2017 Administration and operations 50 192
2017 Human resources 45 77
2017 Financial management 52 94
2017 Procurement 54 13
2017 Information management 42 51
2017 Information technology 37 76
2017 Data sciences 48 14
2017 Policy 51 71
2017 Project management 28 15
2017 None of the above 44 108

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Federal regulators 8 29 22 7 7 27 14
2017 Communications or public affairs 2 73 7 5 5 7 39
2017 Access to information and privacy 0 44 17 10 0 28 11
2017 Security 17 42 12 7 0 22 17
2017 Library services 0 54 25 0 7 14 13
2017 Legal services 4 42 21 13 6 13 1275
2017 Administration and operations 9 49 17 10 3 11 188
2017 Human resources 6 42 19 18 3 12 76
2017 Financial management 4 43 24 14 4 12 91
2017 Procurement 16 50 16 9 0 8 12
2017 Information management 12 51 12 17 2 6 49
2017 Information technology 0 46 19 15 7 14 74
2017 Data sciences 12 58 0 7 7 15 13
2017 Policy 4 39 26 10 8 14 70
2017 Project management 0 43 30 0 7 21 14
2017 None of the above 7 46 26 11 5 5 101

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 0 8 0 37 42 0 14 9 91 14
2017 Communications or public affairs 7 23 16 16 32 0 5 32 51 41
2017 Access to information and privacy 17 10 21 9 24 10 8 33 41 11
2017 Security 12 23 19 12 18 0 16 42 36 17
2017 Library services 0 7 0 15 54 0 25 9 91 13
2017 Legal services 5 14 14 19 37 2 9 22 62 1303
2017 Administration and operations 7 16 21 14 29 2 11 27 49 193
2017 Human resources 10 22 7 18 23 3 17 40 52 77
2017 Financial management 9 15 11 24 31 2 8 27 61 96
2017 Procurement 0 16 23 15 39 0 8 17 59 13
2017 Information management 7 22 24 18 20 0 9 31 42 51
2017 Information technology 13 13 19 19 25 1 10 29 50 78
2017 Data sciences 14 7 7 27 27 0 18 25 67 14
2017 Policy 8 13 14 14 49 0 2 21 64 71
2017 Project management 13 20 20 6 28 0 13 38 39 15
2017 None of the above 7 14 21 17 24 3 14 26 49 108

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Federal regulators 0 0 0 22 63 0 14 0 100 14
2017 Communications or public affairs 0 10 15 18 52 0 5 10 74 40
2017 Access to information and privacy 17 0 10 35 27 10 0 19 69 11
2017 Security 12 0 13 24 41 0 11 13 72 17
2017 Library services 0 0 0 21 72 7 0 0 100 13
2017 Legal services 1 5 8 17 61 2 6 6 85 1300
2017 Administration and operations 2 3 13 17 54 3 8 5 80 192
2017 Human resources 0 5 9 23 55 1 7 6 85 77
2017 Financial management 4 5 5 19 58 0 9 10 84 96
2017 Procurement 0 0 23 0 70 0 8 0 76 13
2017 Information management 4 9 13 20 49 2 4 14 72 51
2017 Information technology 1 4 14 25 49 1 6 5 80 78
2017 Data sciences 7 7 0 7 68 0 11 15 85 14
2017 Policy 0 3 11 13 65 1 7 3 85 71
2017 Project management 0 6 6 6 61 7 13 8 84 15
2017 None of the above 4 6 18 14 51 2 6 10 71 108
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