2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	28	4	8	4	84	12	61
2017	Non-shift worker	33	48	4	11	3	82	14	1905
2014	Shift worker	36	47	4	13	0	83	13	35
2014	Non-shift worker	34	42	5	12	6	77	18	1612
2011	Shift worker	54	37	3	5	1	91	6	525
2011	Non-shift worker	35	46	4	11	4	81	15	2499
2008	Shift worker	50	43	5	3	0	92	3	476
2008	Non-shift worker	40	45	3	8	3	85	11	2906

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	76	17	3	4	0	0	0	93	4	61
2017	Non-shift worker	76	18	2	2	1	0	1	95	3	1895
2014	Shift worker	73	19	2	5	0	0	0	92	5	35
2014	Non-shift worker	76	18	2	2	1	0	0	95	3	1613
2011	Shift worker	66	23	3	1	1	1	6	95	2	522
2011	Non-shift worker	74	18	3	2	1	1	1	94	3	2495
2008	Shift worker	63	22	3	2	1	0	9	94	3	477
2008	Non-shift worker	78	17	2	2	1	0	1	95	3	2901

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	71	20	2	7	1	0	0	90	8	61
2017	Non-shift worker	72	17	4	4	2	0	1	90	6	1903
2014	Shift worker	59	28	3	11	0	0	0	87	11	35
2014	Non-shift worker	67	18	5	6	2	0	1	87	8	1610
2011	Shift worker	57	18	3	2	2	1	18	93	4	520
2011	Non-shift worker	67	18	4	6	2	0	2	87	9	2493
2008	Shift worker	58	16	3	3	1	0	18	91	6	473
2008	Non-shift worker	73	15	3	6	2	0	1	89	8	2902

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	30	8	10	11	0	0	71	21	60
2017	Non-shift worker	41	34	5	12	8	0	0	75	19	1903
2014	Shift worker	47	34	3	12	4	0	0	81	16	35
2014	Non-shift worker	43	31	6	12	7	1	0	75	19	1610
2011	Shift worker	41	42	10	5	2	0	1	83	7	522
2011	Non-shift worker	43	36	7	9	5	0	0	79	15	2487

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	40	8	12	5	0	74	18	61
2017	Non-shift worker	20	42	11	19	9	0	61	28	1899
2014	Shift worker	35	28	22	10	6	0	62	15	35
2014	Non-shift worker	18	37	11	20	13	0	56	33	1613
2011	Shift worker	42	37	11	6	2	1	80	9	523
2011	Non-shift worker	21	39	14	16	8	1	61	25	2501
2008	Shift worker	41	40	11	5	3	0	82	8	473
2008	Non-shift worker	23	44	11	15	6	1	67	21	2901

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	39	13	11	8	1	68	19	61
2017	Non-shift worker	40	40	9	8	4	0	80	11	1902
2014	Shift worker	47	27	24	1	0	0	75	1	35
2014	Non-shift worker	39	37	11	9	5	0	76	13	1613
2011	Shift worker	47	35	11	5	2	0	83	7	520
2011	Non-shift worker	42	36	10	7	4	0	78	12	2493
2008	Shift worker	46	34	14	4	2	0	80	6	474
2008	Non-shift worker	41	40	10	6	4	0	80	10	2907

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	29	12	11	1	1	76	12	61
2017	Non-shift worker	47	37	6	7	3	0	84	10	1902
2014	Shift worker	46	27	21	7	0	0	73	7	35
2014	Non-shift worker	46	35	7	7	5	0	82	12	1611
2011	Shift worker	51	31	9	5	3	1	83	8	523
2011	Non-shift worker	46	38	6	6	4	0	83	10	2499
2008	Shift worker	50	33	9	6	3	0	83	8	475
2008	Non-shift worker	46	40	6	5	4	0	85	9	2908

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	44	3	8	4	85	12	61
2017	Non-shift worker	45	35	7	10	4	79	13	1900
2014	Shift worker	58	31	8	4	0	88	4	35
2014	Non-shift worker	41	37	8	9	5	78	14	1612

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	38	33	17	5	7	0	0	71	12	61
2017	Non-shift worker	42	32	8	9	8	0	0	75	17	1904
2014	Shift worker	49	45	3	4	0	0	0	93	4	35
2014	Non-shift worker	37	29	11	13	9	1	1	67	22	1612
2011	Shift worker	29	36	18	6	5	2	4	69	12	524
2011	Non-shift worker	39	34	10	9	7	1	1	74	16	2495

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	16	14	13	12	4	4	57	28	61
2017	Non-shift worker	30	20	12	12	15	1	10	57	30	1904
2014	Shift worker	22	34	20	4	0	2	19	70	5	35
2014	Non-shift worker	33	23	10	9	15	1	10	62	27	1613
2011	Shift worker	57	25	6	3	3	2	4	87	7	523
2011	Non-shift worker	31	23	10	12	15	1	8	59	30	2493
2008	Shift worker	50	31	6	5	2	1	5	87	7	475
2008	Non-shift worker	35	23	8	12	12	2	8	65	26	2904

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	44	14	10	7	0	69	17	61
2017	Non-shift worker	37	43	9	7	4	0	80	12	1904
2014	Shift worker	30	55	15	0	0	0	85	0	35
2014	Non-shift worker	30	41	11	10	7	0	71	17	1613
2011	Shift worker	47	35	11	4	2	1	82	6	520
2011	Non-shift worker	37	38	10	9	6	0	75	15	2491
2008	Shift worker	46	37	11	3	2	0	83	6	475
2008	Non-shift worker	42	41	8	6	3	0	83	9	2883

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	35	10	8	11	1	0	70	20	61
2017	Non-shift worker	25	34	16	14	11	0	0	59	25	1902
2014	Shift worker	29	45	20	5	1	0	0	74	6	35
2014	Non-shift worker	21	34	17	15	14	0	0	55	28	1613
2011	Shift worker	22	34	24	11	8	1	1	58	18	525
2011	Non-shift worker	20	37	17	15	11	0	0	57	27	2499

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	33	14	9	3	0	0	74	12	61
2017	Non-shift worker	29	41	12	11	6	0	0	70	17	1902

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	37	8	4	2	0	0	86	5	61
2017	Non-shift worker	43	41	9	4	3	0	0	83	8	1902
2014	Shift worker	42	38	17	3	0	0	0	80	3	35
2014	Non-shift worker	36	36	13	8	6	1	0	73	14	1612
2011	Shift worker	36	39	16	4	2	2	1	78	6	522
2011	Non-shift worker	35	42	12	6	4	1	0	78	10	2498
2008	Shift worker	43	41	10	3	1	1	1	86	4	474
2008	Non-shift worker	50	37	7	4	2	0	0	87	6	2901

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	25	7	6	17	1	0	70	23	61
2017	Non-shift worker	28	37	13	12	10	0	0	64	22	1903

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	53	35	7	3	1	88	4	61
2017	Non-shift worker	56	33	7	3	1	89	4	1902
2014	Shift worker	53	33	10	4	0	86	4	35
2014	Non-shift worker	60	26	7	4	2	86	6	1613
2011	Shift worker	64	29	5	1	1	93	2	523
2011	Non-shift worker	61	29	6	3	1	90	4	2491

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	30	17	7	15	0	0	61	22	61
2017	Non-shift worker	26	37	12	15	10	0	0	63	25	1901
2014	Shift worker	13	49	10	20	5	0	4	64	26	35
2014	Non-shift worker	21	37	11	14	16	0	1	59	30	1611
2011	Shift worker	22	35	23	10	6	1	3	60	16	519
2011	Non-shift worker	27	39	12	13	9	0	0	66	22	2490

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	38	13	11	10	0	0	66	21	60
2017	Non-shift worker	29	34	15	12	10	0	0	64	22	1903
2014	Shift worker	30	42	10	10	6	1	1	74	16	35
2014	Non-shift worker	25	32	16	13	14	0	0	58	27	1614

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	36	11	6	14	69	20	61
2017	Non-shift worker	31	37	13	11	8	67	20	1903
2014	Shift worker	42	37	9	4	7	80	11	35
2014	Non-shift worker	27	32	15	15	11	59	26	1611
2011	Shift worker	34	44	14	6	2	78	8	522
2011	Non-shift worker	32	38	12	11	6	71	17	2491

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	41	31	18	5	6	72	11	61
2017	Non-shift worker	41	39	10	6	3	81	10	1903
2014	Shift worker	57	18	22	2	0	75	2	35
2014	Non-shift worker	40	36	10	9	4	77	13	1608
2011	Shift worker	52	36	8	3	1	88	4	525
2011	Non-shift worker	41	39	8	7	4	81	11	2500
2008	Shift worker	52	37	8	2	1	89	3	477
2008	Non-shift worker	48	38	7	5	2	86	7	2908

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	29	8	9	9	1	74	18	60
2017	Non-shift worker	27	30	18	13	11	1	58	24	1902
2014	Shift worker	44	37	15	4	0	0	81	4	35
2014	Non-shift worker	25	27	21	11	15	1	53	26	1613
2011	Shift worker	47	34	13	3	2	1	82	5	524
2011	Non-shift worker	27	27	22	12	11	1	55	23	2491
2008	Shift worker	43	34	14	5	3	0	78	8	477
2008	Non-shift worker	26	31	23	11	8	1	57	20	2906

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	18	26	14	17	0	8	33	39	61
2017	Non-shift worker	16	27	34	14	7	0	2	21	44	1895
2014	Shift worker	12	25	20	31	10	0	1	41	38	35
2014	Non-shift worker	20	30	32	11	5	1	1	16	51	1613
2011	Shift worker	10	24	27	21	11	2	6	35	36	512
2011	Non-shift worker	21	31	30	11	6	1	2	17	53	2491
2008	Shift worker	7	26	30	19	13	1	5	33	35	459
2008	Non-shift worker	13	30	35	15	6	0	1	21	43	2900

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	12	30	18	15	0	12	38	28	61
2017	Non-shift worker	12	22	31	19	12	2	2	32	35	1891
2014	Shift worker	5	30	21	31	11	0	3	43	36	35
2014	Non-shift worker	23	26	29	13	6	2	2	20	50	1606
2011	Shift worker	7	16	26	20	16	8	6	43	27	511
2011	Non-shift worker	18	23	28	16	9	2	3	27	44	2487
2008	Shift worker	7	16	25	22	16	6	8	44	27	457
2008	Non-shift worker	9	18	31	24	13	2	3	38	29	2891

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	21	28	15	13	2	8	31	37	61
2017	Non-shift worker	16	23	32	16	9	1	3	26	41	1891
2014	Shift worker	25	16	28	13	13	4	1	28	43	35
2014	Non-shift worker	25	23	26	12	8	2	3	21	51	1608
2011	Shift worker	13	21	26	13	9	8	10	26	42	508
2011	Non-shift worker	22	25	28	14	7	1	3	21	49	2491
2008	Shift worker	8	23	29	13	9	8	10	27	38	458
2008	Non-shift worker	17	25	29	17	8	2	3	26	44	2893

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	12	30	19	22	1	6	45	23	61
2017	Non-shift worker	12	19	31	22	13	1	3	36	32	1884
2014	Shift worker	11	1	44	28	13	0	3	42	12	35
2014	Non-shift worker	22	18	30	19	8	1	2	28	41	1600
2011	Shift worker	6	16	28	20	16	5	8	42	25	509
2011	Non-shift worker	17	20	32	19	9	1	3	29	38	2479
2008	Shift worker	7	16	28	23	12	4	10	41	27	454
2008	Non-shift worker	9	18	34	25	11	1	2	37	28	2891

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	14	21	11	26	1	7	40	36	61
2017	Non-shift worker	22	24	26	14	11	2	3	25	48	1892
2014	Shift worker	17	17	16	27	19	0	4	48	35	35
2014	Non-shift worker	33	25	24	9	6	1	2	16	59	1612
2011	Shift worker	12	23	26	19	14	2	6	35	37	510
2011	Non-shift worker	30	26	23	11	7	1	2	18	58	2489
2008	Shift worker	10	20	32	21	10	2	6	33	32	463
2008	Non-shift worker	17	25	29	16	9	1	3	27	43	2892

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	11	22	18	17	18	4	10	41	39	61
2017	Non-shift worker	12	20	29	20	11	3	4	34	35	1891
2014	Shift worker	24	3	23	27	19	1	3	47	28	35
2014	Non-shift worker	16	18	27	22	10	3	4	35	36	1608
2011	Shift worker	14	28	27	15	7	5	5	25	46	508
2011	Non-shift worker	11	18	28	23	13	2	4	39	31	2475
2008	Shift worker	12	30	25	16	9	3	4	27	45	459
2008	Non-shift worker	11	21	27	22	13	2	4	37	34	2887

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	24	23	15	16	3	7	34	41	61
2017	Non-shift worker	19	26	33	13	6	1	2	20	46	1889
2014	Shift worker	14	19	25	37	2	0	3	40	35	35
2014	Non-shift worker	22	27	30	12	6	1	2	19	51	1604

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	68	19	1	4	4	0	3	91	8	61
2017	Non-shift worker	76	11	5	3	2	0	3	90	5	1902
2014	Shift worker	68	17	14	0	0	0	0	86	0	35
2014	Non-shift worker	72	15	4	3	3	0	3	89	6	1614
2011	Shift worker	68	21	3	2	3	0	3	92	5	524
2011	Non-shift worker	72	13	5	3	2	1	3	89	6	2493
2008	Shift worker	66	23	4	2	2	0	2	91	5	475
2008	Non-shift worker	73	11	5	3	3	0	6	89	6	2904

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	37	19	19	4	15	0	6	59	20	61
2017	Non-shift worker	26	29	15	11	11	5	3	60	24	1902
2014	Shift worker	36	28	16	4	9	4	4	69	14	35
2014	Non-shift worker	26	28	18	10	10	4	4	59	22	1611

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	28	3	7	8	0	2	82	15	61
2017	Non-shift worker	40	30	9	11	9	1	0	71	20	1904
2014	Shift worker	42	33	15	11	0	0	0	75	11	35
2014	Non-shift worker	39	31	9	10	10	1	0	71	20	1612

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	22	14	10	7	2	2	67	18	61
2017	Non-shift worker	28	35	12	15	8	2	0	64	23	1902
2014	Shift worker	34	36	7	19	1	3	0	72	21	35
2014	Non-shift worker	24	40	13	13	7	2	1	66	21	1613
2011	Shift worker	24	40	18	11	4	1	1	67	15	525
2011	Non-shift worker	27	36	13	14	8	2	1	65	22	2500
2008	Shift worker	20	38	21	15	4	1	1	60	19	474
2008	Non-shift worker	29	38	11	14	6	2	1	69	20	2911

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	22	14	16	11	6	2	55	30	61
2017	Non-shift worker	23	28	16	13	9	11	1	57	25	1902
2014	Shift worker	31	23	12	16	4	10	4	63	23	35
2014	Non-shift worker	24	27	18	11	10	9	2	57	23	1612
2011	Shift worker	23	30	17	12	9	7	1	58	24	525
2011	Non-shift worker	27	27	17	13	9	6	1	59	23	2488
2008	Shift worker	22	29	23	13	5	7	1	56	20	471
2008	Non-shift worker	30	28	13	12	8	7	1	63	23	2908

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	13	14	19	26	12	14	2	32	45	61
2017	Non-shift worker	9	18	17	20	15	18	2	34	45	1900
2014	Shift worker	23	11	4	23	6	25	8	50	44	35
2014	Non-shift worker	11	20	18	18	17	15	2	37	42	1614

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	30	8	4	6	82	9	61
2017	Non-shift worker	43	36	8	8	4	79	13	1900
2014	Shift worker	58	17	21	4	0	75	4	35
2014	Non-shift worker	39	38	8	10	4	78	14	1612

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	18	12	12	4	2	2	70	17	61
2017	Non-shift worker	37	34	11	10	8	0	0	71	18	1904
2014	Shift worker	42	41	12	2	3	0	0	83	5	35
2014	Non-shift worker	42	31	10	9	7	1	0	74	16	1614
2011	Shift worker	31	39	17	8	4	0	1	71	12	524
2011	Non-shift worker	34	35	13	10	7	0	0	70	17	2499
2008	Shift worker	34	41	13	8	4	0	0	75	12	475
2008	Non-shift worker	34	35	12	11	8	1	0	69	19	2909

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	52	27	11	6	2	1	2	81	8	61
2017	Non-shift worker	46	28	11	8	6	2	1	76	14	1904
2014	Shift worker	57	37	3	1	2	0	0	94	3	35
2014	Non-shift worker	49	25	10	6	6	2	1	76	13	1612
2011	Shift worker	35	36	15	7	3	2	0	73	11	524
2011	Non-shift worker	41	32	12	7	5	2	0	75	13	2494
2008	Shift worker	35	40	15	5	3	2	0	77	8	472
2008	Non-shift worker	42	30	11	8	6	2	1	74	14	2912

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	26	13	5	3	2	2	78	9	61
2017	Non-shift worker	42	32	9	10	7	0	0	74	17	1901
2014	Shift worker	67	18	14	2	0	0	0	84	2	35
2014	Non-shift worker	45	28	10	9	7	0	0	73	16	1614
2011	Shift worker	39	41	12	5	3	0	0	80	8	521
2011	Non-shift worker	37	36	10	9	7	1	0	73	17	2494
2008	Shift worker	37	42	12	5	3	0	0	80	8	473
2008	Non-shift worker	40	33	9	10	6	1	0	74	17	2911

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	80	17	4	0	0	0	96	0	61
2017	Non-shift worker	83	8	4	1	2	2	94	3	1903
2014	Shift worker	87	12	1	0	0	0	99	0	35
2014	Non-shift worker	81	8	4	2	2	3	92	4	1612
2011	Shift worker	75	20	1	2	1	0	96	3	524
2011	Non-shift worker	80	10	3	2	2	3	93	3	2487
2008	Shift worker	78	16	3	2	1	1	94	3	474
2008	Non-shift worker	82	6	3	1	3	4	93	4	2908

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	58	23	6	3	4	4	3	86	7	61
2017	Non-shift worker	54	24	6	6	5	3	3	83	11	1898
2014	Shift worker	66	23	1	2	0	2	6	97	2	35
2014	Non-shift worker	57	19	6	5	6	2	4	81	12	1614
2011	Shift worker	24	24	16	9	7	2	18	60	19	518
2011	Non-shift worker	53	26	6	6	5	2	2	82	12	2494

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	65	20	5	3	6	0	2	86	8	61
2017	Non-shift worker	55	23	8	7	6	0	0	79	13	1899

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	15	13	4	3	0	0	80	7	61
2017	Non-shift worker	57	22	10	4	5	1	0	80	10	1901

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	20	8	4	3	85	7	60
2017	Non-shift worker	51	25	9	8	7	76	15	1895
2014	Shift worker	69	26	1	3	2	94	4	35
2014	Non-shift worker	53	22	10	7	7	76	14	1611

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Non-shift worker	25	33	15	12	5	5	5	65	19	340
2014	Non-shift worker	31	31	15	10	7	1	5	66	18	307

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	26	12	5	7	13	2	72	14	61
2017	Non-shift worker	29	32	16	9	6	8	0	66	17	1902
2014	Shift worker	43	31	20	2	0	3	0	77	2	35
2014	Non-shift worker	18	25	21	13	14	8	0	47	30	1614
2011	Shift worker	19	36	23	8	5	8	1	60	14	523
2011	Non-shift worker	18	29	22	13	10	7	1	51	25	2492

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	42	9	7	11	2	2	71	19	60
2017	Non-shift worker	24	32	17	15	9	2	0	57	25	1902
2014	Shift worker	40	33	12	15	0	0	0	73	15	35
2014	Non-shift worker	14	22	20	19	21	3	1	37	42	1613
2011	Shift worker	21	30	26	11	7	4	1	53	19	520
2011	Non-shift worker	15	28	20	19	15	2	0	44	35	2487
2008	Shift worker	21	38	21	9	4	6	1	63	14	471
2008	Non-shift worker	25	34	16	13	9	3	0	60	23	2903

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	29	18	10	9	9	2	59	21	60
2017	Non-shift worker	16	27	19	20	12	5	0	45	35	1900
2014	Shift worker	37	18	24	17	0	4	0	57	18	35
2014	Non-shift worker	10	18	19	22	24	5	0	30	49	1612
2011	Shift worker	15	31	30	8	5	11	1	52	15	518
2011	Non-shift worker	8	26	21	23	15	6	0	36	41	2491
2008	Shift worker	15	34	27	9	4	8	1	55	15	472
2008	Non-shift worker	12	34	18	20	10	6	0	49	32	2907

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	25	19	10	13	6	2	56	24	61
2017	Non-shift worker	21	29	18	14	13	5	0	53	28	1900
2014	Shift worker	30	22	27	14	4	2	0	53	19	35
2014	Non-shift worker	13	20	19	16	25	7	0	35	45	1613
2011	Shift worker	19	29	23	11	6	12	1	54	19	519
2011	Non-shift worker	13	28	18	18	15	6	0	45	36	2494
2008	Shift worker	19	32	23	10	5	11	0	57	17	473
2008	Non-shift worker	20	34	16	13	9	8	0	59	24	2907

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	28	30	17	7	10	6	2	63	18	60
2017	Non-shift worker	16	30	16	21	14	3	0	48	36	1898
2014	Shift worker	21	45	24	8	1	0	0	66	10	34
2014	Non-shift worker	10	20	16	24	26	4	0	32	52	1611
2011	Shift worker	18	40	20	13	5	4	0	61	19	521
2011	Non-shift worker	10	29	16	24	18	3	0	40	43	2488
2008	Shift worker	22	41	18	11	3	5	0	66	15	476
2008	Non-shift worker	16	38	13	20	9	3	0	56	31	2904

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	40	42	6	7	3	2	0	84	10	61
2017	Non-shift worker	29	42	15	9	4	1	0	72	13	1904
2014	Shift worker	31	35	26	5	1	2	0	67	7	35
2014	Non-shift worker	15	31	20	19	12	2	1	48	32	1613
2011	Shift worker	28	41	19	5	3	3	1	72	8	522
2011	Non-shift worker	22	42	16	12	6	1	0	65	18	2491

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	45	35	10	3	4	3	0	83	7	61
2017	Non-shift worker	44	40	9	4	1	1	0	85	6	1904
2014	Shift worker	44	32	18	5	0	1	0	77	5	34
2014	Non-shift worker	43	37	11	4	2	2	0	83	6	1613
2011	Shift worker	25	41	21	2	2	7	2	73	5	521
2011	Non-shift worker	37	40	12	6	2	3	1	80	8	2493

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	46	30	9	5	7	0	4	79	12	61
2017	Non-shift worker	35	35	12	10	6	2	1	72	16	1899
2014	Shift worker	45	26	20	2	2	4	0	75	4	35
2014	Non-shift worker	35	36	14	7	6	2	1	73	13	1612
2011	Shift worker	27	40	13	10	4	6	1	72	15	525
2011	Non-shift worker	36	35	11	9	5	3	1	74	15	2482
2008	Shift worker	26	41	12	8	4	7	1	73	14	475
2008	Non-shift worker	36	35	12	9	4	4	1	74	14	2904

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	32	22	6	10	2	2	60	16	61
2017	Non-shift worker	20	29	22	14	9	4	1	52	25	1899
2014	Shift worker	24	8	36	15	5	7	4	36	23	35
2014	Non-shift worker	20	28	21	15	9	6	1	52	25	1613
2011	Shift worker	13	30	25	11	7	12	2	50	21	519
2011	Non-shift worker	17	35	22	13	7	5	1	55	22	2488

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	34	7	8	14	7	2	68	25	61
2017	Non-shift worker	18	23	18	17	13	9	2	46	35	1902
2014	Shift worker	13	29	24	20	3	7	4	47	26	34
2014	Non-shift worker	16	24	16	17	14	9	4	45	36	1612
2011	Shift worker	15	27	24	13	8	9	4	49	24	520
2011	Non-shift worker	16	24	19	18	13	8	2	45	34	2496

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	70	17	5	3	1	2	1	90	4	61
2017	Non-shift worker	69	15	7	3	1	0	4	88	5	1903
2014	Shift worker	54	12	6	4	0	0	24	87	5	35
2014	Non-shift worker	62	18	7	3	2	2	5	86	6	1614

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	70	19	4	3	1	3	0	92	4	61
2017	Non-shift worker	71	16	6	2	1	2	2	90	4	1902
2014	Shift worker	66	16	4	4	1	1	8	90	6	35
2014	Non-shift worker	67	18	6	3	1	2	3	89	4	1612
2011	Shift worker	67	23	2	3	2	1	1	93	5	523
2011	Non-shift worker	67	18	6	3	2	1	3	89	5	2490
2008	Shift worker	69	21	4	3	2	0	1	91	5	476
2008	Non-shift worker	71	16	5	2	2	2	3	90	4	2904

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	33	32	11	7	11	3	2	69	19	61
2017	Non-shift worker	19	29	17	18	13	4	0	50	33	1903
2014	Shift worker	20	21	25	19	4	3	8	47	26	35
2014	Non-shift worker	13	23	19	20	18	4	2	39	40	1612
2011	Shift worker	29	34	18	9	5	4	2	67	14	520
2011	Non-shift worker	16	30	18	18	15	2	1	47	34	2497
2008	Shift worker	24	39	19	9	5	2	1	66	14	475
2008	Non-shift worker	20	36	16	16	9	2	1	58	26	2906

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	25	28	14	10	20	0	5	55	31	61
2017	Non-shift worker	17	25	15	17	20	3	2	44	40	1899
2014	Shift worker	6	14	16	24	18	9	13	26	53	35
2014	Non-shift worker	11	20	18	19	24	5	3	34	47	1613
2011	Shift worker	14	23	21	15	12	5	12	44	32	523
2011	Non-shift worker	10	23	17	19	25	2	3	36	46	2500
2008	Shift worker	15	26	22	14	10	4	10	47	28	475
2008	Non-shift worker	17	30	14	19	16	2	3	49	36	2908

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	19	32	17	10	14	7	0	56	26	61
2017	Non-shift worker	19	33	20	15	9	4	0	54	25	1903

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	43	7	3	9	3	0	81	12	60
2017	Non-shift worker	37	34	16	5	3	4	1	75	8	1898
2014	Shift worker	35	45	19	1	0	0	0	80	1	35
2014	Non-shift worker	36	33	18	4	2	6	1	74	7	1611

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	64	21	5	6	4	0	0	85	10	61
2017	Non-shift worker	37	39	12	7	3	2	0	77	10	1902
2014	Shift worker	49	30	20	1	0	0	0	79	1	35
2014	Non-shift worker	36	39	12	7	4	3	0	76	11	1614
2011	Shift worker	24	42	23	4	3	3	1	69	7	522
2011	Non-shift worker	28	40	17	7	5	3	0	70	12	2486

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	60	19	10	10	1	0	0	79	11	61
2017	Non-shift worker	44	37	9	7	4	0	0	81	11	1899
2014	Shift worker	55	33	11	1	0	0	0	88	1	35
2014	Non-shift worker	36	39	11	8	6	0	0	75	14	1611
2011	Shift worker	35	43	14	4	2	1	1	79	6	520
2011	Non-shift worker	34	39	13	8	5	0	0	73	13	2476
2008	Shift worker	31	48	14	4	2	1	0	80	6	475
2008	Non-shift worker	39	41	10	7	3	0	0	80	10	2903

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	25	14	8	8	0	69	17	61
2017	Non-shift worker	32	32	17	11	8	0	64	19	1901
2014	Shift worker	48	19	19	13	1	0	67	14	35
2014	Non-shift worker	20	30	19	15	15	0	51	30	1614
2011	Shift worker	32	40	18	6	3	1	73	9	521
2011	Non-shift worker	25	33	19	13	9	1	58	23	2488

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	27	13	8	7	0	0	72	15	61
2017	Non-shift worker	31	35	16	12	6	0	0	66	18	1904
2014	Shift worker	47	29	13	9	1	0	0	76	11	35
2014	Non-shift worker	21	30	19	16	14	0	0	51	30	1614
2011	Shift worker	30	43	18	6	3	0	1	73	9	519
2011	Non-shift worker	24	37	17	14	8	0	0	61	23	2485
2008	Shift worker	33	46	14	4	2	1	0	80	6	476
2008	Non-shift worker	38	39	11	9	4	1	0	77	13	2908

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	31	27	20	9	11	0	1	59	21	61
2017	Non-shift worker	30	24	17	14	10	4	0	57	25	1902
2014	Shift worker	50	10	9	16	5	9	0	66	23	35
2014	Non-shift worker	24	23	20	14	13	5	1	50	28	1614
2011	Shift worker	32	32	15	9	5	6	2	70	14	521
2011	Non-shift worker	29	24	16	14	12	5	1	56	27	2484
2008	Shift worker	34	30	18	7	4	6	1	69	12	475
2008	Non-shift worker	34	28	15	11	7	4	1	65	19	2907

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Shift worker	34	27	39	61
2017	Non-shift worker	24	39	37	1905
2014	Shift worker	22	42	36	35
2014	Non-shift worker	26	38	37	1612
2011	Shift worker	14	66	20	522
2011	Non-shift worker	24	43	33	2495

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Shift worker	4	8	23	8	56	0	19
2017	Non-shift worker	19	28	25	6	16	5	455
2014	Non-shift worker	22	22	23	15	9999	18	394
2011	Shift worker	41	11	17	14	9999	17	71
2011	Non-shift worker	28	21	34	8	9999	9	595

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	16	84	61
2017	Non-shift worker	18	82	1901
2014	Shift worker	13	87	35
2014	Non-shift worker	18	82	1609

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Shift worker	65	11
2017	Non-shift worker	59	349
2014	Non-shift worker	54	298

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	54	11
2017	Non-shift worker	57	349
2014	Non-shift worker	59	298

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	7	349
2014	Non-shift worker	7	298

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	2	349

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	5	349
2014	Non-shift worker	4	298

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	349
2014	Non-shift worker	10	298

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	2	349
2014	Non-shift worker	6	298

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	43	349
2014	Non-shift worker	38	297

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Shift worker	44	11
2017	Non-shift worker	40	349
2014	Non-shift worker	44	297

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Shift worker	46	11
2017	Non-shift worker	43	349
2014	Non-shift worker	50	297

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	39	349
2014	Non-shift worker	36	297

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	32	349
2014	Non-shift worker	34	297

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Shift worker	83	11
2017	Non-shift worker	54	349
2014	Non-shift worker	58	297

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	37	349
2014	Non-shift worker	29	297

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	8	349
2014	Non-shift worker	5	297

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	10	349
2014	Non-shift worker	11	297

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	50	349
2014	Non-shift worker	40	297

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Shift worker	45	11
2017	Non-shift worker	28	349
2014	Non-shift worker	29	297

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	349
2014	Non-shift worker	13	297

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	51	348
2014	Non-shift worker	54	297

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	30	348
2014	Non-shift worker	25	297

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	348
2014	Non-shift worker	11	297

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	26	348
2014	Non-shift worker	26	297

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	10	348
2014	Non-shift worker	10	297

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	9	348
2014	Non-shift worker	7	297

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	11	348
2014	Non-shift worker	14	297

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	8	348
2014	Non-shift worker	13	297

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	47	11
2017	Non-shift worker	28	348
2014	Non-shift worker	27	297

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	317
2014	Non-shift worker	9	273

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	17	317
2014	Non-shift worker	14	273

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	317
2014	Non-shift worker	9	273

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	7	317
2014	Non-shift worker	6	273

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	317
2014	Non-shift worker	9	273

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	317
2014	Non-shift worker	14	273

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11
2017	Non-shift worker	14	317
2014	Non-shift worker	6	273

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	317
2014	Non-shift worker	6	273

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	317
2014	Non-shift worker	10	273

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	45	11
2017	Non-shift worker	24	317
2014	Non-shift worker	21	273

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	317
2014	Non-shift worker	5	273

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Shift worker	73	11
2017	Non-shift worker	45	317
2014	Non-shift worker	39	273

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	53	11
2017	Non-shift worker	61	317
2014	Non-shift worker	58	273

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Shift worker	0	11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	16	317
2014	Non-shift worker	13	273

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	100	0	11
2017	Non-shift worker	92	8	347

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	20	15	14	4	9	28	10	56	21	61
2017	Non-shift worker	14	15	21	7	8	26	8	44	24	1903
2014	Shift worker	23	24	18	6	0	15	13	67	8	35
2014	Non-shift worker	12	16	24	7	8	28	5	42	23	1612

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	29	8	7	5	11	3	75	15	61
2017	Non-shift worker	26	28	20	7	6	12	1	62	15	1901
2014	Shift worker	38	39	11	9	0	3	0	79	10	35
2014	Non-shift worker	21	27	21	9	6	15	1	57	18	1610
2011	Shift worker	29	38	18	4	3	7	0	73	7	513
2011	Non-shift worker	30	36	16	8	4	5	0	70	13	2483

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	16	30	14	17	8	5	11	54	30	61
2017	Non-shift worker	29	48	7	6	3	1	5	83	9	1905
2014	Shift worker	13	35	19	4	0	8	22	67	5	35
2014	Non-shift worker	28	49	10	3	1	2	6	85	4	1613
2011	Shift worker	14	46	20	11	4	3	3	63	16	520
2011	Non-shift worker	31	52	7	4	1	1	4	87	6	2488
2008	Shift worker	14	43	21	11	4	4	2	61	16	475
2008	Non-shift worker	30	48	9	7	2	1	4	82	9	2908

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	17	19	19	8	7	16	13	51	22	61
2017	Non-shift worker	13	26	20	10	5	20	6	52	20	1894
2014	Shift worker	8	18	35	6	0	5	30	39	8	35
2014	Non-shift worker	12	26	23	9	6	15	9	50	20	1614
2011	Shift worker	12	32	24	10	4	14	5	54	17	518
2011	Non-shift worker	14	31	22	10	5	14	4	56	18	2488

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	44	27	8	1	3	7	11	86	5	61
2017	Non-shift worker	41	29	11	4	2	9	5	82	6	1902
2014	Shift worker	27	26	11	4	0	10	22	78	6	35
2014	Non-shift worker	38	31	10	3	2	10	6	81	7	1613
2011	Shift worker	27	39	16	5	1	9	3	75	7	521
2011	Non-shift worker	40	34	11	4	2	6	4	82	6	2490
2008	Shift worker	23	47	16	3	1	8	2	78	4	476
2008	Non-shift worker	40	35	9	3	1	8	4	85	4	2899

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	36	28	10	5	3	8	11	78	10	61
2017	Non-shift worker	31	31	14	5	2	12	4	75	8	1902
2014	Shift worker	23	24	18	1	0	13	22	71	2	35
2014	Non-shift worker	25	28	18	6	5	12	6	64	14	1612
2011	Shift worker	24	38	19	5	1	10	3	71	7	518
2011	Non-shift worker	30	34	15	5	3	10	4	74	9	2480
2008	Shift worker	24	44	17	6	2	5	2	73	9	473
2008	Non-shift worker	36	34	12	6	2	6	4	78	9	2907

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	7	93	1897
2014	Non-shift worker	7	93	1609

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	32	133
2014	Non-shift worker	37	102

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	84	133
2014	Non-shift worker	80	102

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	133
2014	Non-shift worker	0	102

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	133

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	133
2014	Non-shift worker	5	102

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	133

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	133
2014	Non-shift worker	7	102

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	133
2014	Non-shift worker	7	102

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	133
2014	Non-shift worker	6	102

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	7	133

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	27	133
2014	Non-shift worker	21	102

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	31	133
2014	Non-shift worker	24	102

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	4	133

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	133
2014	Non-shift worker	4	102

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	15	133
2014	Non-shift worker	26	102

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	32	133
2014	Non-shift worker	24	102

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	0	133
2014	Non-shift worker	0	102

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	133
2014	Non-shift worker	34	102

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	28	134
2014	Non-shift worker	20	102

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	18	134
2014	Non-shift worker	10	102

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	134
2014	Non-shift worker	5	102

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	24	134
2014	Non-shift worker	30	102

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	9	134
2014	Non-shift worker	6	102

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	5	134
2014	Non-shift worker	7	102

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	134
2014	Non-shift worker	13	102

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	49	134
2014	Non-shift worker	53	102

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	10	120

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	6	120
2014	Non-shift worker	9	95

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	120
2014	Non-shift worker	4	95

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	13	120
2014	Non-shift worker	8	95

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	120
2014	Non-shift worker	12	95

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	30	120
2014	Non-shift worker	26	95

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	12	120
2014	Non-shift worker	6	95

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	59	120
2014	Non-shift worker	54	95

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	63	120
2014	Non-shift worker	61	95

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Non-shift worker	14	120
2014	Non-shift worker	11	95

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Non-shift worker	88	12	134

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	25	20	2	6	22	4	63	10	61
2017	Non-shift worker	16	15	23	3	3	33	7	52	10	1904
2014	Shift worker	20	23	18	0	0	18	21	71	0	35
2014	Non-shift worker	14	15	25	2	3	34	6	48	9	1612

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	34	30	15	2	4	15	0	76	7	61
2017	Non-shift worker	30	29	18	4	3	14	2	71	8	1903
2014	Shift worker	36	38	21	0	0	4	0	78	0	35
2014	Non-shift worker	24	26	24	3	3	17	2	62	8	1607
2011	Shift worker	32	43	14	4	1	6	0	80	5	517
2011	Non-shift worker	36	37	14	4	2	7	0	79	6	2490

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	14	21	16	18	26	0	5	37	46	61
2017	Non-shift worker	18	22	20	17	22	0	1	40	40	1899

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	23	16	11	18	0	5	53	31	61
2017	Non-shift worker	15	23	26	17	18	0	1	38	35	1897

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	29	9	18	8	0	8	62	29	61
2017	Non-shift worker	22	26	24	14	11	0	3	50	26	1891

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	18	23	32	11	12	0	3	43	24	59
2017	Non-shift worker	15	23	21	18	21	0	1	38	40	1901

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	50	18	13	1	3	0	15	80	5	61
2017	Non-shift worker	49	22	11	4	3	0	11	79	9	1895

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	26	23	8	10	0	3	57	19	61
2017	Non-shift worker	28	30	21	11	9	0	0	58	20	1892

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	29	16	7	12	0	7	62	20	61
2017	Non-shift worker	25	33	22	11	7	0	1	60	18	1895

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	29	23	22	14	6	2	5	56	21	61
2017	Non-shift worker	18	29	25	15	11	1	1	48	26	1891

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	26	28	22	13	7	0	5	57	20	61
2017	Non-shift worker	24	31	23	13	9	1	1	55	21	1892

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	22	27	30	10	8	0	3	51	19	61
2017	Non-shift worker	22	29	22	15	11	0	1	52	26	1887

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	42	25	16	7	4	0	6	71	12	61
2017	Non-shift worker	52	23	13	6	5	0	1	76	11	1901

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	56	21	8	3	5	1	6	84	8	59
2017	Non-shift worker	72	12	6	3	3	1	2	87	6	1902

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	21	5	3	4	0	5	87	8	61
2017	Non-shift worker	54	29	9	3	2	0	1	85	6	1898

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	59	14	13	6	4	0	3	76	11	60
2017	Non-shift worker	62	20	8	5	4	0	1	83	9	1890

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	62	10	4	0	1	1	22	93	2	61
2017	Non-shift worker	53	10	4	2	1	0	30	91	4	1898

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	61	18	4	3	4	2	9	88	8	61
2017	Non-shift worker	62	19	8	3	2	0	5	86	5	1889

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	47	19	16	6	3	0	9	73	9	61
2017	Non-shift worker	63	17	7	4	5	1	3	83	9	1903

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	49	20	18	5	2	0	6	74	7	61
2017	Non-shift worker	52	29	11	4	2	0	2	83	6	1900

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	26	25	10	11	0	0	53	21	61
2017	Non-shift worker	11	29	37	15	8	0	0	40	23	1900

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	12	22	24	22	18	0	2	41	35	61
2017	Non-shift worker	12	25	37	17	8	0	0	25	37	1894

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	35	41	11	7	4	0	2	77	12	61
2017	Non-shift worker	44	39	9	5	3	1	0	83	8	1902

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	23	41	12	10	12	2	0	65	23	61
2017	Non-shift worker	20	39	13	15	12	2	0	60	27	1900

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	29	71	61
2017	Non-shift worker	24	76	1900
2014	Shift worker	7	93	35
2014	Non-shift worker	19	81	1610

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Shift worker	100	0	16
2017	Non-shift worker	79	21	467
2014	Non-shift worker	79	21	317

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	27	53	5	15	0	0	80	15	16
2017	Non-shift worker	41	37	5	12	3	1	80	15	367
2014	Non-shift worker	51	29	6	11	4	0	79	15	254

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	24	29	18	9	20	2	0	24	76	61
2017	Non-shift worker	24	22	21	13	17	2	0	25	75	1902

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	46
2017	Non-shift worker	25	1391

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	42	46
2017	Non-shift worker	38	1391

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	26	46
2017	Non-shift worker	19	1391

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Shift worker	41	46
2017	Non-shift worker	46	1391

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Shift worker	8	46
2017	Non-shift worker	5	1391

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Shift worker	33	46
2017	Non-shift worker	41	1391

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Shift worker	13	49	13	16	2	7	46
2017	Non-shift worker	4	42	22	11	5	15	1380

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	15	30	11	6	33	0	4	48	41	47
2017	Non-shift worker	10	22	12	18	29	2	7	35	51	1397

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Shift worker	10	12	9	20	46	0	4	22	69	47
2017	Non-shift worker	3	8	10	18	53	2	6	13	76	1396

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 99. Are you currently a shift worker?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me